2020 Public Service Employee Survey Results by Theme for Health Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 41 9 5 3 0 0 83 8 86
2020 Non-shift worker 41 40 10 6 3 0 0 81 9 5142
2019 Shift worker 43 35 15 5 1 1 0 79 6 97
2019 Non-shift worker 39 40 11 7 4 0 0 78 11 5227
2018 Shift worker 38 53 2 6 1 1 0 91 7 79
2018 Non-shift worker 36 42 11 7 4 0 0 78 11 4259
2017 Shift worker 45 30 16 3 5 0 0 76 8 160
2017 Non-shift worker 34 43 10 8 5 0 0 77 13 5828
2014 Shift worker 33 45 11 6 5 0 0 78 11 170
2014 Non-shift worker 29 45 11 10 6 0 0 74 15 6454

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 22 22 4 4 1 0 69 8 86
2020 Non-shift worker 39 38 11 8 4 0 0 77 12 5111
2019 Shift worker 42 34 11 6 7 0 0 76 13 99
2019 Non-shift worker 36 37 12 10 5 0 0 73 15 5215
2018 Shift worker 31 52 9 5 2 1 0 84 7 80
2018 Non-shift worker 35 36 12 9 6 0 0 72 16 4276
2017 Shift worker 32 32 17 7 12 0 0 64 19 158
2017 Non-shift worker 31 37 12 11 8 0 0 69 19 5820

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 34 5 2 2 0 0 90 4 86
2020 Non-shift worker 54 33 9 3 1 0 0 87 4 5104
2019 Shift worker 55 27 11 4 2 1 0 82 6 99
2019 Non-shift worker 53 32 9 3 2 0 0 86 5 5203
2018 Shift worker 54 40 2 3 1 0 0 93 4 80
2018 Non-shift worker 50 35 10 3 2 0 0 85 5 4251
2017 Shift worker 61 31 5 0 3 0 0 92 3 157
2017 Non-shift worker 52 35 9 3 2 0 0 86 5 5818
2014 Shift worker 61 27 9 1 0 1 0 89 2 170
2014 Non-shift worker 59 30 7 3 1 0 0 89 4 6451

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 36 6 3 3 0 0 87 6 86
2020 Non-shift worker 46 37 9 5 2 0 0 84 7 5141
2019 Shift worker 52 37 5 3 4 0 0 88 7 99
2019 Non-shift worker 44 38 10 6 2 0 0 82 8 5232
2018 Shift worker 50 43 2 4 1 0 0 93 4 79
2018 Non-shift worker 40 41 11 5 3 0 0 81 9 4274
2017 Shift worker 51 32 8 3 5 0 0 83 9 158
2017 Non-shift worker 40 40 11 6 4 0 0 80 9 5806
2014 Shift worker 47 33 11 5 4 0 0 79 9 171
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 6453

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 34 3 3 1 1 0 92 4 85
2020 Non-shift worker 47 32 12 5 3 1 0 79 8 5120
2019 Shift worker 56 30 7 3 2 1 0 88 5 98
2019 Non-shift worker 41 33 15 6 4 1 0 75 10 5215
2018 Shift worker 60 29 7 2 2 0 0 89 3 79
2018 Non-shift worker 39 33 17 6 4 1 0 72 11 4264
2017 Shift worker 43 22 16 7 11 1 0 65 19 159
2017 Non-shift worker 35 34 17 8 6 1 0 69 14 5817
2014 Shift worker 30 34 22 8 5 1 0 65 13 171
2014 Non-shift worker 26 37 18 11 8 1 0 64 18 6454

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 29 9 3 1 0 0 87 4 85
2020 Non-shift worker 46 34 11 5 3 0 0 81 8 5101
2019 Shift worker 52 32 10 3 3 0 0 84 6 97
2019 Non-shift worker 39 36 14 7 3 0 0 76 10 5181
2018 Shift worker 58 31 6 4 1 0 0 89 5 80
2018 Non-shift worker 38 36 14 8 4 0 0 74 11 4239
2017 Shift worker 40 25 17 7 9 1 0 66 17 160
2017 Non-shift worker 34 37 15 9 5 0 0 71 14 5827
2014 Shift worker 33 35 17 9 5 1 0 69 15 171
2014 Non-shift worker 26 38 16 12 7 0 0 65 19 6454

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 15 25 8 1 3 0 65 9 86
2020 Non-shift worker 41 25 17 8 5 3 0 69 14 5135
2019 Shift worker 50 24 12 8 4 1 1 75 13 98
2019 Non-shift worker 35 26 19 10 6 3 0 63 17 5231
2018 Shift worker 41 23 25 4 3 3 0 66 7 80
2018 Non-shift worker 33 26 19 10 7 4 0 62 18 4275
2017 Shift worker 30 23 17 7 14 8 0 57 24 160
2017 Non-shift worker 30 26 18 12 9 4 0 59 22 5817
2014 Shift worker 29 24 18 14 9 6 0 56 24 171
2014 Non-shift worker 26 26 19 14 11 4 0 54 26 6457
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 36 7 3 3 1 10 86 7 85
2020 Non-shift worker 53 25 12 4 2 1 3 81 6 5130
2019 Shift worker 40 18 22 9 2 3 5 64 13 98
2019 Non-shift worker 51 26 12 4 3 1 3 80 7 5227

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 9 2 1 3 2 87 3 86
2020 Non-shift worker 53 29 9 6 3 0 0 82 9 5136
2019 Shift worker 52 25 10 4 5 2 1 80 9 98
2019 Non-shift worker 49 29 9 7 4 1 1 79 11 5209
2018 Shift worker 49 40 6 2 3 0 0 89 5 76
2018 Non-shift worker 48 31 9 8 4 1 0 79 12 4233
2017 Shift worker 38 34 10 7 5 0 6 76 13 160
2017 Non-shift worker 45 31 9 8 5 1 0 78 14 5824
2014 Shift worker 42 31 11 9 7 0 0 73 16 171
2014 Non-shift worker 41 33 9 9 6 1 0 75 15 6451

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 27 9 2 0 1 0 89 2 86
2020 Non-shift worker 60 24 8 5 3 0 0 85 7 5147
2019 Shift worker 58 27 8 3 4 0 0 85 7 97
2019 Non-shift worker 56 26 8 6 4 0 0 82 10 5232
2018 Shift worker 62 27 4 3 3 0 1 90 6 78
2018 Non-shift worker 52 27 10 7 5 0 0 79 11 4256
2017 Shift worker 45 22 20 5 7 1 0 67 12 160
2017 Non-shift worker 52 26 9 7 5 0 0 78 12 5815
2014 Shift worker 49 29 11 6 6 0 0 78 12 171
2014 Non-shift worker 48 28 10 7 6 0 0 76 13 6450

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 10 3 1 7 2 84 5 86
2020 Non-shift worker 42 30 12 5 3 8 0 78 9 5144
2019 Shift worker 49 25 11 4 2 10 0 81 7 99
2019 Non-shift worker 33 33 14 8 4 7 0 71 14 5227
2018 Shift worker 56 24 6 2 2 9 1 89 4 80
2018 Non-shift worker 31 30 16 9 5 9 0 67 15 4281
2017 Shift worker 29 30 15 5 12 10 0 65 18 160
2017 Non-shift worker 27 32 16 10 7 9 1 64 18 5830
2014 Shift worker 29 27 17 10 6 10 1 63 18 171
2014 Non-shift worker 23 32 18 10 6 10 0 62 18 6450

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 40 8 2 3 1 1 86 5 86
2020 Non-shift worker 38 33 14 8 4 3 0 74 12 5129
2019 Shift worker 45 32 12 4 3 3 0 80 8 99
2019 Non-shift worker 30 34 17 11 6 3 0 65 17 5211
2018 Shift worker 56 23 6 3 3 9 1 87 6 80
2018 Non-shift worker 28 32 17 12 7 3 0 62 20 4269
2017 Shift worker 27 28 14 11 10 8 0 61 23 159
2017 Non-shift worker 23 33 18 13 9 3 0 58 23 5825
2014 Shift worker 25 28 20 13 9 5 0 56 23 171
2014 Non-shift worker 19 32 21 14 10 3 0 53 25 6444

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 35 13 5 3 4 1 77 9 86
2020 Non-shift worker 26 35 17 11 5 5 0 65 17 5127
2019 Shift worker 39 31 17 6 2 5 1 74 9 98
2019 Non-shift worker 21 31 20 15 7 6 0 56 23 5209
2018 Shift worker 51 21 9 6 2 10 1 81 9 80
2018 Non-shift worker 19 31 20 15 8 7 1 53 25 4265
2017 Shift worker 24 19 20 12 14 11 1 49 29 158
2017 Non-shift worker 16 30 20 17 10 6 0 49 29 5824
2014 Shift worker 21 22 19 16 13 8 0 47 31 171
2014 Non-shift worker 13 28 22 19 11 6 0 44 32 6450

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 39 10 4 3 1 0 82 8 86
2020 Non-shift worker 25 37 16 13 6 2 0 64 20 5144
2019 Shift worker 37 33 13 9 3 4 1 74 12 98
2019 Non-shift worker 20 32 19 17 9 3 0 54 27 5221
2018 Shift worker 42 26 13 5 2 11 1 77 8 79
2018 Non-shift worker 18 32 17 19 11 4 0 51 31 4278
2017 Shift worker 19 27 16 13 15 9 0 51 31 160
2017 Non-shift worker 16 31 18 18 13 4 0 49 32 5827
2014 Shift worker 19 29 17 23 7 5 0 50 31 171
2014 Non-shift worker 14 30 19 20 13 3 0 46 34 6446
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 36 10 6 3 0 3 80 10 86
2020 Non-shift worker 38 37 11 9 5 0 0 75 14 5135
2019 Shift worker 35 43 7 9 7 0 0 78 15 99
2019 Non-shift worker 32 37 13 11 6 0 0 69 18 5228
2018 Shift worker 35 45 11 3 5 1 0 80 9 78
2018 Non-shift worker 31 34 15 11 7 0 0 66 19 4271
2017 Shift worker 31 26 16 9 16 0 0 58 26 160
2017 Non-shift worker 27 36 15 12 9 0 0 64 21 5830
2014 Shift worker 19 41 13 17 8 2 0 61 26 170
2014 Non-shift worker 23 36 16 14 10 0 0 59 25 6455

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 43 12 5 1 0 3 81 6 86
2020 Non-shift worker 40 41 9 8 3 0 0 81 10 5113
2019 Shift worker 36 47 12 4 2 0 0 83 5 99
2019 Non-shift worker 37 41 10 8 3 0 0 79 11 5202
2018 Shift worker 38 47 11 2 1 0 1 86 3 79
2018 Non-shift worker 36 40 11 9 4 0 0 76 13 4271
2017 Shift worker 38 38 16 4 3 0 0 77 7 159
2017 Non-shift worker 33 42 10 10 5 0 0 75 15 5823

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 34 12 6 1 2 1 80 7 84
2020 Non-shift worker 50 30 10 6 3 0 0 81 10 5128
2019 Shift worker 46 24 17 4 7 1 1 72 11 98
2019 Non-shift worker 46 31 10 7 4 1 1 78 11 5224
2018 Shift worker 45 37 5 6 3 1 3 85 10 78
2018 Non-shift worker 42 34 11 8 4 1 1 77 12 4253
2017 Shift worker 42 27 15 6 8 1 1 70 14 160
2017 Non-shift worker 44 32 10 7 6 1 1 76 13 5829
2014 Shift worker 43 26 17 10 3 0 0 70 13 171
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 6455

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 34 10 10 1 0 1 79 11 85
2020 Non-shift worker 35 40 11 9 3 0 1 76 12 5116
2019 Shift worker 32 47 8 10 3 0 0 79 13 99
2019 Non-shift worker 31 39 12 13 4 0 0 71 18 5212
2018 Shift worker 35 44 8 10 2 0 1 80 12 79
2018 Non-shift worker 27 44 11 12 4 0 1 72 17 4270
2017 Shift worker 29 33 11 13 13 1 0 62 27 160
2017 Non-shift worker 27 40 12 14 7 0 0 67 21 5827
2014 Shift worker 18 40 13 16 10 0 2 60 27 169
2014 Non-shift worker 22 39 13 17 8 0 0 62 25 6455

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 30 15 2 1 2 2 81 3 86
2020 Non-shift worker 54 24 10 5 4 1 1 80 9 5121

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 42 15 1 2 3 0 81 4 86
2020 Non-shift worker 26 35 18 11 7 3 0 62 19 5116
2019 Shift worker 31 36 16 3 6 7 0 72 11 98
2019 Non-shift worker 22 32 19 15 9 2 0 56 25 5219
2018 Shift worker 33 36 13 8 5 4 0 73 14 78
2018 Non-shift worker 22 32 18 14 10 3 0 56 25 4265
2017 Shift worker 23 33 19 14 9 2 0 57 24 160
2017 Non-shift worker 23 32 15 16 11 2 0 56 28 5814
2014 Shift worker 18 26 24 18 11 3 0 46 30 170
2014 Non-shift worker 17 29 18 19 15 2 0 47 34 6455

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 28 6 7 9 8 3 74 18 86
2020 Non-shift worker 23 28 16 15 13 3 2 54 30 5141
2019 Shift worker 31 32 16 8 8 6 0 66 17 99
2019 Non-shift worker 20 27 16 16 16 2 1 50 33 5230
2018 Shift worker 24 45 12 4 7 3 6 75 11 78
2018 Non-shift worker 18 29 15 16 17 3 2 49 34 4264
2017 Shift worker 14 28 25 10 14 7 2 47 26 159
2017 Non-shift worker 19 24 14 17 21 3 2 45 40 5815
2014 Shift worker 14 20 25 12 18 3 7 38 34 170
2014 Non-shift worker 13 22 15 20 26 3 2 37 48 6453

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 30 8 4 4 0 4 83 9 86
2020 Non-shift worker 45 24 14 7 5 1 4 73 12 5147
2019 Shift worker 63 25 4 1 1 3 4 94 2 96
2019 Non-shift worker 49 25 13 5 3 1 4 78 8 5221

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 7 5 5 3 4 81 11 86
2020 Non-shift worker 46 26 15 6 3 1 3 74 10 5140
2019 Shift worker 48 31 8 1 3 3 5 86 5 96
2019 Non-shift worker 44 26 16 6 4 1 3 72 11 5219

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 8 2 6 1 3 4 90 8 85
2020 Non-shift worker 74 9 4 2 2 4 4 90 5 5129
2019 Shift worker 69 15 3 1 6 3 3 89 8 97
2019 Non-shift worker 75 8 5 2 3 4 4 90 5 5208

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 17 3 0 4 2 8 92 4 86
2020 Non-shift worker 73 11 4 2 1 2 8 93 3 5129
2019 Shift worker 77 13 2 0 2 1 5 96 2 95
2019 Non-shift worker 78 7 3 1 1 1 9 94 3 5213

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 36 9 3 4 1 2 83 8 86
2020 Non-shift worker 37 40 11 8 4 0 0 77 12 5107
2019 Shift worker 34 35 17 4 8 0 2 70 12 97
2019 Non-shift worker 34 40 12 9 5 0 0 74 14 5204
2018 Shift worker 27 44 17 7 3 1 0 72 11 79
2018 Non-shift worker 31 40 13 10 5 0 0 72 15 4264
2017 Shift worker 29 32 15 7 16 1 0 62 23 159
2017 Non-shift worker 31 41 11 10 6 0 0 73 16 5811
2014 Shift worker 19 46 15 12 7 0 0 66 19 171
2014 Non-shift worker 22 43 13 14 9 0 0 65 22 6458

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 36 11 3 4 2 2 81 8 86
2020 Non-shift worker 41 35 13 7 4 0 0 76 11 5126
2019 Shift worker 43 28 16 7 6 0 1 71 13 99
2019 Non-shift worker 37 35 15 8 5 0 0 72 12 5221
2018 Shift worker 31 49 15 2 3 0 0 80 5 79
2018 Non-shift worker 36 34 15 10 5 0 0 70 15 4244
2017 Shift worker 30 28 19 13 10 1 0 58 23 160
2017 Non-shift worker 35 35 14 10 6 0 0 70 16 5820
2014 Shift worker 30 35 19 11 5 0 0 65 16 171
2014 Non-shift worker 29 37 15 12 8 0 0 66 19 6457

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 37 11 3 3 0 0 83 7 86
2020 Non-shift worker 38 41 11 7 2 0 0 80 10 5116
2019 Shift worker 41 37 13 4 4 0 0 79 8 98
2019 Non-shift worker 35 40 13 8 3 0 1 75 12 5148
2018 Shift worker 34 51 4 9 2 0 0 85 11 80
2018 Non-shift worker 34 36 15 10 5 0 0 70 15 4265
2017 Shift worker 33 31 16 8 13 0 0 64 20 160
2017 Non-shift worker 34 36 13 10 5 0 0 71 16 5810
2014 Shift worker 22 48 13 9 5 1 0 72 14 171
2014 Non-shift worker 28 39 15 11 7 0 0 67 18 6452

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 32 17 2 3 6 0 76 6 86
2020 Non-shift worker 24 44 17 7 3 4 1 71 11 5124
2019 Shift worker 32 37 18 3 3 4 2 73 7 97
2019 Non-shift worker 21 42 19 9 3 4 1 66 14 5222
2018 Shift worker 28 38 22 4 3 5 0 69 7 78
2018 Non-shift worker 21 37 22 9 5 4 0 61 16 4272
2017 Shift worker 15 33 21 13 9 8 1 52 24 159
2017 Non-shift worker 20 36 20 12 7 5 0 59 19 5819

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 30 9 4 3 0 0 83 8 86
2020 Non-shift worker 46 32 10 8 4 0 0 78 12 5123
2019 Shift worker 57 23 15 2 2 1 0 81 4 98
2019 Non-shift worker 50 30 9 6 4 0 0 80 11 5216
2018 Shift worker 50 33 10 5 1 0 1 84 7 79
2018 Non-shift worker 47 32 9 7 4 0 0 80 11 4266
2017 Shift worker 35 21 19 10 15 0 0 56 25 160
2017 Non-shift worker 45 32 9 8 6 0 0 77 14 5820
2014 Shift worker 37 29 19 6 7 0 1 67 13 171
2014 Non-shift worker 38 35 11 9 6 0 0 74 16 6451

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 37 13 0 2 0 2 84 2 85
2020 Non-shift worker 32 32 18 10 7 0 0 65 17 5113
2019 Shift worker 58 26 13 3 0 0 1 85 3 98
2019 Non-shift worker 38 33 17 7 4 0 0 71 12 5198
2018 Shift worker 63 24 5 3 2 0 3 90 5 80
2018 Non-shift worker 37 33 17 8 5 0 1 70 13 4287
2017 Shift worker 37 25 16 11 6 0 4 65 18 160
2017 Non-shift worker 34 37 16 8 4 0 1 72 12 5827
2014 Shift worker 50 27 14 5 4 0 0 77 9 171
2014 Non-shift worker 32 37 18 7 5 0 1 69 12 6455

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 84
2020 Non-shift worker 41 59 5148

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 22 11 0 0 3 3 88 0 86
2020 Non-shift worker 59 17 6 2 1 5 10 89 3 5141

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 15 45 40 86
2020 Non-shift worker 25 37 37 5146
2019 Shift worker 33 32 35 98
2019 Non-shift worker 30 33 36 5241
2018 Shift worker 22 24 54 78
2018 Non-shift worker 30 33 37 4285
2017 Shift worker 25 39 36 160
2017 Non-shift worker 31 35 34 5822
2014 Shift worker 29 41 30 171
2014 Non-shift worker 30 34 36 6459

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 14 33 22 0 32 0 12
2020 Non-shift worker 11 40 32 3 8 6 1287
2019 Shift worker 2 33 11 0 52 2 30
2019 Non-shift worker 10 36 34 3 11 7 1566
2018 Shift worker 3 35 7 0 55 0 16
2018 Non-shift worker 12 33 34 4 12 5 1242
2017 Shift worker 5 16 19 32 13 15 37
2017 Non-shift worker 12 32 36 6 7 7 1817
2014 Shift worker 13 21 34 20 9999 12 51
2014 Non-shift worker 11 30 39 9 9999 11 1929
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 31 8 3 3 0 0 85 6 85
2020 Non-shift worker 52 36 7 3 1 0 0 89 4 5111
2019 Shift worker 45 37 10 6 1 0 0 82 8 99
2019 Non-shift worker 47 38 8 5 2 0 0 86 6 5205
2018 Shift worker 51 41 6 2 1 0 0 91 3 80
2018 Non-shift worker 48 38 7 4 2 0 0 87 6 4278
2017 Shift worker 41 37 11 6 4 0 1 79 10 160
2017 Non-shift worker 42 40 9 5 3 1 0 83 9 5821
2014 Shift worker 44 34 13 7 2 0 0 78 9 170
2014 Non-shift worker 38 42 11 5 3 0 0 80 9 6452

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 46 11 2 0 1 1 87 2 86
2020 Non-shift worker 31 45 15 5 2 1 0 78 7 5142
2019 Shift worker 42 37 16 3 1 1 0 80 4 99
2019 Non-shift worker 28 43 17 8 2 2 0 72 11 5226
2018 Shift worker 35 43 13 5 1 2 0 80 7 78
2018 Non-shift worker 27 42 18 9 3 1 0 70 12 4265
2017 Shift worker 30 32 19 5 6 7 0 67 12 160
2017 Non-shift worker 26 42 17 9 5 2 0 69 14 5820
2014 Shift worker 24 38 22 8 4 3 0 64 13 170
2014 Non-shift worker 23 42 19 10 5 2 0 66 15 6454

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 31 28 17 12 0 6 32 38 86
2020 Non-shift worker 9 23 38 21 9 1 1 30 32 5141
2019 Shift worker 5 17 38 21 16 1 2 39 23 97
2019 Non-shift worker 9 23 37 21 9 1 1 31 32 5226
2018 Shift worker 5 18 26 18 14 8 11 40 28 79
2018 Non-shift worker 9 23 36 20 9 1 2 29 34 4277
2017 Shift worker 10 21 29 21 15 1 2 38 32 159
2017 Non-shift worker 11 24 37 17 7 1 3 26 36 5802
2014 Shift worker 12 23 38 18 5 2 3 24 36 171
2014 Non-shift worker 11 28 38 16 6 1 2 22 40 6432

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 8 25 25 30 2 6 59 13 86
2020 Non-shift worker 6 13 26 32 19 2 2 53 20 5121
2019 Shift worker 5 14 15 22 37 6 2 63 20 96
2019 Non-shift worker 8 15 29 27 16 2 2 46 24 5208
2018 Shift worker 4 12 11 25 28 7 13 67 20 78
2018 Non-shift worker 8 16 29 26 15 3 2 44 25 4253
2017 Shift worker 18 16 25 17 19 3 4 38 36 158
2017 Non-shift worker 10 18 30 23 13 2 4 38 30 5789
2014 Shift worker 11 21 28 18 14 4 4 35 35 170
2014 Non-shift worker 13 22 31 21 9 2 2 31 36 6427

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 19 33 15 18 2 7 36 28 86
2020 Non-shift worker 14 22 33 18 10 2 2 29 37 5125
2019 Shift worker 6 21 18 27 19 5 5 51 29 97
2019 Non-shift worker 18 25 29 16 9 2 2 25 44 5214
2018 Shift worker 11 18 20 14 17 6 15 38 36 78
2018 Non-shift worker 19 25 29 15 8 2 3 24 46 4259
2017 Shift worker 17 23 25 11 15 5 4 29 44 159
2017 Non-shift worker 21 25 28 14 7 2 3 22 49 5797
2014 Shift worker 25 23 27 13 6 3 3 20 51 169
2014 Non-shift worker 27 28 25 11 5 2 2 17 57 6428

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 11 33 17 31 0 6 51 15 85
2020 Non-shift worker 9 18 33 26 13 1 1 39 27 5114
2019 Shift worker 2 6 21 21 44 5 2 69 8 95
2019 Non-shift worker 9 17 33 25 14 1 2 40 26 5198
2018 Shift worker 3 8 13 28 30 4 13 71 14 78
2018 Non-shift worker 10 18 33 24 13 1 2 38 29 4244
2017 Shift worker 9 15 25 22 20 5 5 46 26 157
2017 Non-shift worker 11 18 33 24 11 1 3 36 29 5773
2014 Shift worker 8 18 27 24 13 4 6 41 29 171
2014 Non-shift worker 11 20 35 23 8 1 2 32 31 6422

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 9 30 18 29 2 8 52 15 86
2020 Non-shift worker 12 20 29 23 13 1 2 37 33 5133
2019 Shift worker 3 13 14 27 38 4 2 68 17 97
2019 Non-shift worker 13 21 28 20 14 1 3 36 36 5216
2018 Shift worker 6 16 10 26 19 7 16 58 29 79
2018 Non-shift worker 15 23 29 19 11 2 3 31 39 4263
2017 Shift worker 13 20 24 15 14 8 5 34 39 157
2017 Non-shift worker 19 23 27 17 9 2 4 27 44 5800
2014 Shift worker 20 22 25 13 15 2 4 29 45 169
2014 Non-shift worker 23 26 27 14 6 1 2 21 51 6435

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 13 17 22 32 5 6 60 21 86
2020 Non-shift worker 8 15 28 27 18 3 2 47 24 5103
2019 Shift worker 3 11 15 28 31 9 2 67 17 96
2019 Non-shift worker 10 17 29 23 16 2 3 41 29 5209
2018 Shift worker 4 13 10 23 21 14 16 63 23 79
2018 Non-shift worker 11 18 27 24 14 4 3 40 31 4254
2017 Shift worker 22 17 24 14 11 6 6 29 44 158
2017 Non-shift worker 12 18 29 21 12 3 5 36 33 5800
2014 Shift worker 13 18 24 22 16 3 4 41 33 170
2014 Non-shift worker 12 17 28 25 12 2 4 39 31 6429

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 14 24 25 21 2 7 50 23 86
2020 Non-shift worker 11 20 33 21 11 2 2 34 32 5113
2019 Shift worker 2 16 25 27 24 3 3 54 19 96
2019 Non-shift worker 14 22 32 17 10 2 2 29 38 5207
2018 Shift worker 3 10 18 22 15 14 17 54 19 79
2018 Non-shift worker 15 23 32 16 9 3 3 26 40 4271
2017 Shift worker 17 19 30 12 11 6 5 26 40 158
2017 Non-shift worker 17 23 33 14 7 2 3 23 42 5803
2014 Shift worker 17 20 23 18 12 3 6 33 41 170
2014 Non-shift worker 21 26 30 12 6 2 3 19 49 6434

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 15 30 24 23 2 4 50 18 86
2020 Non-shift worker 5 14 39 29 12 1 1 41 19 5133
2019 Shift worker 2 16 22 25 30 3 2 57 19 96
2019 Non-shift worker 8 19 36 23 11 1 2 35 28 5219

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 38 13 4 0 7 0 82 4 83
2020 Non-shift worker 21 39 20 12 4 3 0 62 17 5102
2019 Shift worker 25 42 22 6 2 2 1 69 9 98
2019 Non-shift worker 15 35 22 17 6 4 0 52 24 5200

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 22 9 4 1 2 2 85 5 85
2020 Non-shift worker 52 28 8 7 4 1 0 81 11 5128
2019 Shift worker 57 23 7 8 5 0 0 81 13 99
2019 Non-shift worker 48 28 8 9 5 1 0 77 15 5215
2018 Shift worker 61 29 3 5 2 0 0 90 7 79
2018 Non-shift worker 45 30 8 9 7 1 0 76 16 4263
2017 Shift worker 35 26 13 16 8 1 0 62 25 159
2017 Non-shift worker 44 29 9 10 8 1 0 74 18 5826
2014 Shift worker 35 31 14 14 5 0 1 67 19 171
2014 Non-shift worker 42 29 9 11 8 1 0 72 19 6453

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 32 6 2 0 0 1 92 2 85
2020 Non-shift worker 60 29 5 4 2 0 0 89 6 5111
2019 Shift worker 58 23 13 6 1 0 0 80 7 99
2019 Non-shift worker 54 31 6 6 3 0 0 85 9 5209
2018 Shift worker 76 15 6 3 0 0 0 91 3 80
2018 Non-shift worker 52 32 7 6 3 0 0 84 9 4262
2017 Shift worker 36 33 16 10 4 1 0 70 14 160
2017 Non-shift worker 45 36 7 8 4 0 0 81 12 5822
2014 Shift worker 35 41 15 5 4 0 0 76 9 171
2014 Non-shift worker 42 38 8 8 4 0 0 80 12 6452

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 27 11 4 2 1 0 83 6 85
2020 Non-shift worker 51 33 9 4 2 1 0 85 6 5094
2019 Shift worker 50 34 10 2 2 0 1 85 4 99
2019 Non-shift worker 47 35 10 5 2 1 0 83 7 5218
2018 Shift worker 53 37 5 1 1 3 0 93 2 80
2018 Non-shift worker 44 37 10 5 3 1 0 82 8 4265

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 12 1 0 3 0 86 1 86
2020 Non-shift worker 40 40 11 5 2 2 0 81 8 5115
2019 Shift worker 53 32 8 3 2 1 0 87 5 97
2019 Non-shift worker 39 39 13 5 2 2 0 79 8 5206
2018 Shift worker 65 27 4 2 1 1 0 93 4 79
2018 Non-shift worker 44 37 10 5 2 1 0 83 7 4270
2017 Shift worker 42 33 10 4 5 5 0 80 10 159
2017 Non-shift worker 39 40 11 5 3 2 0 81 8 5824
2014 Shift worker 44 39 11 3 1 1 0 84 5 171
2014 Non-shift worker 40 38 12 5 3 2 0 80 8 6455

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 34 7 1 1 4 0 91 2 86
2020 Non-shift worker 42 35 12 4 2 5 0 81 6 5128
2019 Shift worker 53 30 10 2 1 3 1 86 4 98
2019 Non-shift worker 45 33 13 3 2 4 0 82 5 5198
2018 Shift worker 56 32 7 2 2 1 0 89 4 80
2018 Non-shift worker 44 35 12 3 2 3 0 82 5 4265
2017 Shift worker 40 30 13 2 6 8 0 77 9 160
2017 Non-shift worker 41 35 14 3 3 4 1 80 6 5816
2014 Shift worker 48 32 12 2 1 4 0 84 4 171
2014 Non-shift worker 44 35 12 3 2 4 0 82 5 6452

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 31 3 0 1 1 0 96 1 86
2020 Non-shift worker 55 32 7 3 2 0 0 88 5 5129
2019 Shift worker 66 25 4 3 2 0 0 91 5 98
2019 Non-shift worker 52 33 9 4 2 1 0 85 6 5227
2018 Shift worker 71 23 4 2 1 0 0 94 2 80
2018 Non-shift worker 49 35 9 4 3 0 0 85 6 4245
2017 Shift worker 45 31 11 5 7 0 0 76 12 159
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 5823
2014 Shift worker 45 38 11 4 2 0 0 83 6 170
2014 Non-shift worker 45 37 9 5 3 0 0 82 8 6455

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 18 18 1 2 4 5 78 3 85
2020 Non-shift worker 49 23 11 4 3 7 4 80 8 5137

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 34 13 2 1 12 1 81 4 86
2020 Non-shift worker 37 34 15 5 2 7 1 76 7 5144

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 28 13 4 1 3 3 80 6 86
2020 Non-shift worker 42 31 11 5 3 5 3 79 10 5126

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 27 10 5 2 11 14 78 9 84
2020 Non-shift worker 29 30 17 7 4 8 5 68 13 5138
2019 Shift worker 37 20 18 7 6 4 8 65 15 99
2019 Non-shift worker 31 29 15 9 6 6 4 66 17 5217
2018 Shift worker 36 31 12 4 4 11 4 78 9 80
2018 Non-shift worker 25 30 17 9 7 7 5 63 18 4269
2017 Shift worker 23 24 20 13 10 6 3 53 25 159
2017 Non-shift worker 26 31 14 11 9 5 4 63 21 5824
2014 Shift worker 24 33 14 10 11 3 4 62 24 171
2014 Non-shift worker 29 31 14 11 9 4 3 64 21 6453

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 37 15 7 2 6 1 74 10 86
2020 Non-shift worker 32 38 14 8 4 3 2 74 12 5130
2019 Shift worker 28 35 16 11 2 5 2 68 14 99
2019 Non-shift worker 31 37 15 10 4 3 1 71 14 5217
2018 Shift worker 35 42 5 5 2 8 5 87 8 76
2018 Non-shift worker 30 38 13 9 4 3 2 72 14 4275
2017 Shift worker 30 26 17 10 11 7 0 60 22 160
2017 Non-shift worker 34 37 11 8 5 3 1 75 13 5819
2014 Shift worker 27 37 13 11 5 5 1 68 18 171
2014 Non-shift worker 33 38 11 8 4 4 1 75 13 6456

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 12 2 2 6 0 83 4 86
2020 Non-shift worker 36 38 18 5 2 2 0 75 7 5112
2019 Shift worker 40 39 13 4 2 2 0 81 6 99
2019 Non-shift worker 31 38 19 7 3 2 0 70 10 5215
2018 Shift worker 46 38 11 2 4 0 0 83 6 78
2018 Non-shift worker 31 39 18 6 4 2 0 72 10 4259

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 25 21 9 2 7 4 64 13 86
2020 Non-shift worker 22 23 20 12 9 11 3 53 24 5131
2019 Shift worker 26 26 23 4 7 10 4 61 12 98
2019 Non-shift worker 17 22 21 14 12 11 3 45 31 5214
2018 Shift worker 26 27 14 4 5 11 13 70 11 77
2018 Non-shift worker 17 22 20 14 13 11 3 46 32 4266
2017 Shift worker 15 29 21 9 13 10 2 50 26 160
2017 Non-shift worker 17 21 17 15 16 11 3 44 36 5818
2014 Shift worker 12 21 27 8 19 10 2 38 32 171
2014 Non-shift worker 13 20 18 17 19 11 2 38 41 6453

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 50 7 6 2 0 0 85 8 86
2020 Non-shift worker 38 46 4 10 2 0 0 85 12 5146

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 37 10 7 4 1 1 78 12 85
2020 Non-shift worker 36 39 9 12 3 0 1 76 15 5141
2019 Shift worker 58 29 5 6 2 0 0 88 7 98
2019 Non-shift worker 44 34 6 11 5 0 0 78 15 5225
2017 Shift worker 35 36 12 10 7 0 0 71 17 159
2017 Non-shift worker 38 35 7 12 7 0 0 73 20 5830
2014 Shift worker 39 37 6 8 9 0 1 77 17 171
2014 Non-shift worker 37 34 7 13 8 0 0 71 21 6450

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 30 12 4 2 0 0 82 6 84
2020 Non-shift worker 46 35 9 7 2 0 0 82 9 5099
2019 Shift worker 53 29 13 3 2 0 0 82 5 98
2019 Non-shift worker 49 34 8 6 2 0 0 83 8 5198
2017 Shift worker 40 34 12 9 6 0 0 73 15 159
2017 Non-shift worker 46 37 8 7 2 0 0 83 9 5811
2014 Shift worker 33 47 9 7 4 0 0 80 11 171
2014 Non-shift worker 41 38 10 7 3 0 0 80 10 6453

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 22 3 1 5 0 0 91 6 86
2020 Non-shift worker 77 16 3 2 1 1 1 94 3 5125
2017 Shift worker 58 26 7 6 4 0 0 83 9 159
2017 Non-shift worker 68 21 5 3 1 1 1 91 5 5824
2014 Shift worker 52 31 5 6 3 2 1 86 9 171
2014 Non-shift worker 67 22 5 3 2 0 1 90 5 6456

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 33 6 2 1 4 1 90 4 86
2020 Non-shift worker 48 27 14 4 2 4 1 79 6 5140
2019 Shift worker 45 22 12 9 3 6 2 74 13 99
2019 Non-shift worker 47 26 13 4 2 6 1 79 6 5233

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 84
2020 Non-shift worker 8 92 5144
2019 Shift worker 7 93 99
2019 Non-shift worker 12 88 5227
2018 Shift worker 4 96 80
2018 Non-shift worker 12 88 4285

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 17 16 1 2 27 11 69 5 85
2020 Non-shift worker 17 14 17 5 3 34 10 55 14 5134
2019 Shift worker 24 14 18 6 3 17 18 58 13 99
2019 Non-shift worker 16 14 19 7 6 29 9 49 21 5229
2018 Shift worker 30 12 10 2 1 26 18 75 7 79
2018 Non-shift worker 14 15 19 6 5 31 9 49 19 4274
2017 Shift worker 17 17 17 9 6 28 6 51 23 159
2017 Non-shift worker 15 17 18 7 8 27 8 48 23 5829
2014 Shift worker 16 14 24 7 6 29 4 45 19 171
2014 Non-shift worker 13 16 19 7 7 29 8 47 24 6456

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 8 3 1 14 2 85 5 86
2020 Non-shift worker 33 31 17 4 3 12 1 73 8 5131
2019 Shift worker 46 20 14 2 3 10 5 77 6 99
2019 Non-shift worker 33 30 17 6 3 10 1 71 10 5233
2018 Shift worker 39 27 13 2 3 14 2 78 6 79
2018 Non-shift worker 30 33 17 6 4 10 1 70 10 4272
2017 Shift worker 31 27 15 7 11 7 2 64 19 157
2017 Non-shift worker 28 31 17 7 6 10 1 67 14 5821
2014 Shift worker 25 26 23 8 5 12 0 58 15 170
2014 Non-shift worker 22 28 20 7 5 16 2 61 15 6455

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 84
2020 Non-shift worker 6 94 5140
2019 Shift worker 7 93 99
2019 Non-shift worker 7 93 5226
2018 Shift worker 5 95 80
2018 Non-shift worker 7 93 4266

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 15 15 1 1 27 13 71 3 85
2020 Non-shift worker 18 14 17 3 2 38 8 59 10 5121
2019 Shift worker 28 10 17 7 3 22 15 60 14 98
2019 Non-shift worker 18 13 20 3 3 33 9 54 11 5222
2018 Shift worker 31 15 12 2 2 21 17 74 6 79
2018 Non-shift worker 16 15 21 3 3 35 8 54 10 4269
2017 Shift worker 22 12 23 2 4 31 7 54 10 156
2017 Non-shift worker 16 16 20 3 4 34 8 55 11 5825
2014 Shift worker 21 15 25 3 4 26 6 53 10 171
2014 Non-shift worker 14 15 20 3 3 36 9 53 11 6449

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 12 0 2 13 2 84 2 86
2020 Non-shift worker 34 31 16 4 2 12 1 75 6 5141
2019 Shift worker 40 26 13 4 3 12 3 77 8 98
2019 Non-shift worker 35 28 17 3 2 12 2 74 7 5219
2018 Shift worker 45 25 16 2 3 9 0 77 5 79
2018 Non-shift worker 31 31 18 3 3 13 2 72 7 4273
2017 Shift worker 34 22 20 3 4 14 2 67 9 157
2017 Non-shift worker 31 32 16 3 3 13 2 73 7 5813
2014 Shift worker 30 21 28 3 1 17 0 62 5 171
2014 Non-shift worker 26 28 19 3 3 19 2 69 7 6453

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 84
2020 Non-shift worker 10 90 5127

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 84
2020 Non-shift worker 13 87 5140
2019 Shift worker 15 85 97
2019 Non-shift worker 19 81 5231
2017 Shift worker 18 82 156
2017 Non-shift worker 20 80 5821
2014 Shift worker 10 90 170
2014 Non-shift worker 17 83 6441

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 30 70 10
2020 Non-shift worker 51 49 696

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 92 8 10
2020 Non-shift worker 81 19 698
2019 Shift worker 88 12 15
2019 Non-shift worker 83 17 999
2017 Shift worker 62 38 28
2017 Non-shift worker 82 18 1185
2014 Shift worker 65 35 16
2014 Non-shift worker 80 20 1115

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Shift worker 45 17 20 7 0 0 10 70 8 13
2019 Non-shift worker 51 33 4 7 3 1 0 85 11 822
2017 Shift worker 32 31 11 19 7 0 0 63 26 21
2017 Non-shift worker 51 32 6 7 3 0 0 84 10 976
2014 Shift worker 45 35 13 7 0 0 0 80 7 11
2014 Non-shift worker 50 33 6 6 3 0 1 84 9 902

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 42 13 1 0 3 1 86 1 85
2020 Non-shift worker 50 30 7 5 2 2 4 85 7 5147
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 32 10 4 2 5 0 83 7 86
2020 Non-shift worker 37 34 13 9 4 3 0 74 13 5112

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 43 7 2 1 3 0 89 3 85
2020 Non-shift worker 42 42 9 6 1 1 0 85 7 5147

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 39 7 2 2 4 0 89 4 84
2020 Non-shift worker 43 40 10 5 1 1 0 83 7 5133

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 36 17 3 3 3 1 76 6 85
2020 Non-shift worker 33 37 19 6 2 1 2 72 8 5116

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 30 10 1 2 5 3 86 3 85
2020 Non-shift worker 47 34 12 3 1 1 2 84 4 5137

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 26 5 0 1 3 1 94 1 85
2020 Non-shift worker 73 18 4 0 0 4 1 95 1 5136

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 31 5 1 3 5 1 90 4 86
2020 Non-shift worker 58 32 6 2 1 1 0 91 3 5118

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 32 11 3 0 0 1 86 3 86
2020 Non-shift worker 52 30 8 6 4 1 0 83 10 5122

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 30 6 5 1 0 2 88 5 86
2020 Non-shift worker 58 28 8 3 1 1 1 88 4 5131

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 35 9 1 1 4 0 89 2 85
2020 Non-shift worker 48 38 9 3 1 1 0 87 5 5134
2019 Shift worker 36 34 11 12 2 5 0 73 15 98
2019 Non-shift worker 39 40 12 6 2 2 0 80 8 5215
2018 Shift worker 27 45 13 2 2 7 4 81 5 77
2018 Non-shift worker 39 39 12 5 3 2 0 80 8 4278
2017 Shift worker 24 35 18 8 14 2 0 60 22 159
2017 Non-shift worker 34 40 13 6 5 2 0 76 11 5823

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 31 12 3 3 2 0 81 6 86
2020 Non-shift worker 40 30 10 11 7 1 1 72 18 5132

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 25 11 2 0 7 0 86 2 86
2020 Non-shift worker 51 27 11 4 3 3 1 82 7 5109

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 27 13 4 1 3 0 82 5 85
2020 Non-shift worker 36 35 15 8 4 2 0 72 13 5136
2019 Shift worker 32 39 15 8 5 1 0 72 13 99
2019 Non-shift worker 28 36 17 11 6 1 0 65 18 5226
2018 Shift worker 35 37 14 4 5 4 1 76 10 80
2018 Non-shift worker 27 37 16 12 7 2 0 65 19 4282
2017 Shift worker 24 32 17 13 13 1 0 56 27 160
2017 Non-shift worker 20 40 15 14 10 2 0 61 24 5823

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 24 19 12 5 0 5 62 19 86
2020 Non-shift worker 40 24 16 8 8 0 2 66 17 5143

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 35 23 4 4 0 1 68 8 86
2020 Non-shift worker 34 31 18 9 7 0 1 66 15 5118
2019 Shift worker 38 21 18 12 9 1 2 61 21 97
2019 Non-shift worker 22 28 21 13 14 0 1 51 27 5231
2018 Shift worker 32 18 20 8 14 1 7 54 25 80
2018 Non-shift worker 17 25 24 14 18 1 2 42 33 4275
2017 Shift worker 14 21 21 11 31 0 1 36 43 160
2017 Non-shift worker 18 24 20 15 21 1 2 43 36 5815

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 32 24 13 4 0 3 57 18 86
2020 Non-shift worker 16 24 27 18 14 0 0 40 33 5137
2019 Shift worker 34 29 22 10 4 0 2 65 13 97
2019 Non-shift worker 19 30 25 15 10 0 1 49 25 5235
2018 Shift worker 23 31 25 6 10 1 3 57 17 80
2018 Non-shift worker 15 27 29 17 11 0 1 42 28 4272
2017 Shift worker 17 22 31 11 19 0 0 39 30 159
2017 Non-shift worker 15 28 27 17 12 0 1 43 30 5815

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 25 22 4 4 0 7 67 9 85
2020 Non-shift worker 23 29 23 14 10 0 1 53 24 5135
2019 Shift worker 51 28 12 6 2 0 2 80 8 98
2019 Non-shift worker 25 31 22 12 7 0 1 57 20 5209
2018 Shift worker 32 29 14 6 7 6 7 70 15 80
2018 Non-shift worker 21 30 24 14 9 1 2 52 23 4263
2017 Shift worker 33 23 24 10 7 2 2 57 18 159
2017 Non-shift worker 21 30 23 14 9 1 2 52 24 5806

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 20 28 5 5 0 4 59 11 86
2020 Non-shift worker 22 25 22 16 13 1 2 48 30 5121
2019 Shift worker 44 16 25 6 6 1 2 61 12 96
2019 Non-shift worker 24 25 23 14 12 1 1 50 26 5210
2018 Shift worker 32 17 18 8 13 1 10 55 24 80
2018 Non-shift worker 18 25 25 16 13 1 2 44 30 4266
2017 Shift worker 23 19 21 15 21 1 0 43 35 158
2017 Non-shift worker 17 24 23 17 15 1 2 42 34 5815

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 25 7 5 3 1 3 83 9 86
2020 Non-shift worker 36 25 17 10 9 0 3 63 19 5115
2019 Shift worker 70 17 6 5 2 0 1 87 7 97
2019 Non-shift worker 48 25 12 5 4 0 5 77 11 5208
2018 Shift worker 52 24 5 2 3 2 12 89 5 80
2018 Non-shift worker 42 26 14 7 5 1 7 73 12 4255
2017 Shift worker 45 19 11 6 10 1 8 70 18 159
2017 Non-shift worker 39 25 15 6 5 1 9 71 12 5801

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 34 24 7 4 0 2 64 11 86
2020 Non-shift worker 23 25 23 15 14 0 0 48 29 5131
2019 Shift worker 46 35 10 4 3 0 1 82 8 98
2019 Non-shift worker 32 30 19 10 8 0 1 63 18 5211
2018 Shift worker 42 25 17 7 3 4 1 71 11 80
2018 Non-shift worker 29 28 20 12 9 0 1 58 21 4267
2017 Shift worker 32 24 18 12 13 0 1 57 25 160
2017 Non-shift worker 27 31 22 11 8 0 1 58 20 5802

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 24 16 7 6 0 9 68 14 86
2020 Non-shift worker 28 22 18 11 12 0 9 55 25 5123

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 26 13 7 2 1 2 76 10 86
2020 Non-shift worker 32 35 20 7 4 1 2 69 11 5112
2019 Shift worker 45 32 12 2 4 1 4 81 6 98
2019 Non-shift worker 28 36 21 8 5 1 1 66 13 5210
2018 Shift worker 35 35 12 4 4 3 7 78 9 80
2018 Non-shift worker 24 35 23 9 5 1 1 61 15 4262
2017 Shift worker 30 29 14 13 12 1 1 60 26 160
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 5799

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 21 22 7 2 1 2 68 10 85
2020 Non-shift worker 25 34 23 11 6 0 1 60 17 5117
2019 Shift worker 50 25 15 4 4 1 2 77 8 98
2019 Non-shift worker 24 34 22 11 6 1 1 60 18 5204
2018 Shift worker 31 30 25 2 2 3 7 68 5 80
2018 Non-shift worker 21 33 26 12 6 1 1 55 19 4264
2017 Shift worker 34 29 18 11 6 1 2 65 17 160
2017 Non-shift worker 21 32 23 14 8 1 2 54 23 5792

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 26 15 10 2 1 2 71 13 86
2020 Non-shift worker 34 32 19 10 5 0 1 67 15 5116
2019 Shift worker 44 23 19 8 4 0 2 69 12 97
2019 Non-shift worker 32 31 19 10 6 0 1 64 16 5198
2018 Shift worker 27 28 24 7 4 3 7 61 12 80
2018 Non-shift worker 27 34 21 11 6 1 1 61 18 4255
2017 Shift worker 39 28 16 7 7 2 1 69 14 160
2017 Non-shift worker 26 32 20 11 8 1 2 60 20 5795

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 20 12 7 2 1 2 77 10 86
2020 Non-shift worker 47 26 14 7 5 0 1 74 12 5108
2019 Shift worker 56 22 9 7 5 0 1 79 12 97
2019 Non-shift worker 42 27 15 7 7 0 1 71 14 5199

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 31 13 11 5 1 1 70 16 85
2020 Non-shift worker 26 32 24 11 6 0 1 58 17 5124

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 44 17 8 2 1 1 72 10 86
2020 Non-shift worker 24 33 23 12 7 0 1 57 19 5122
2019 Shift worker 45 32 13 4 3 0 3 79 7 96
2019 Non-shift worker 34 32 19 8 5 0 1 68 13 5202
2018 Shift worker 25 37 22 7 2 3 4 67 10 79
2018 Non-shift worker 28 33 22 11 5 1 1 62 16 4242
2017 Shift worker 36 24 17 11 11 0 1 61 22 159
2017 Non-shift worker 28 32 21 10 6 1 2 62 16 5783

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 23 19 8 2 1 4 69 10 86
2020 Non-shift worker 45 30 16 5 3 0 1 76 8 5102
2019 Shift worker 65 13 10 6 2 0 3 81 9 96
2019 Non-shift worker 52 25 12 5 4 0 2 78 9 5193
2018 Shift worker 62 11 11 3 2 3 7 82 5 79
2018 Non-shift worker 48 25 13 6 5 1 2 75 11 4252
2017 Shift worker 47 23 12 7 8 1 1 72 16 160
2017 Non-shift worker 48 26 13 6 4 0 2 76 11 5821

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 37 13 12 3 0 2 71 16 86
2020 Non-shift worker 32 37 19 7 4 0 1 70 11 5106

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 23 6 4 1 0 5 88 6 85
2020 Non-shift worker 67 17 6 2 2 1 5 90 4 5105
2019 Shift worker 74 14 2 3 3 0 4 92 6 94
2019 Non-shift worker 72 12 4 2 2 1 7 91 4 5196
2018 Shift worker 57 12 4 4 2 4 17 88 7 80
2018 Non-shift worker 67 16 6 3 3 1 6 88 6 4265

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 7 4 3 2 2 4 89 6 85
2020 Non-shift worker 79 9 4 2 2 1 4 92 4 5097
2019 Shift worker 81 9 2 2 4 0 2 92 6 97
2019 Non-shift worker 72 11 6 4 3 1 3 87 7 5197
2018 Shift worker 63 9 7 1 3 4 12 86 5 79
2018 Non-shift worker 68 13 6 4 4 1 4 86 8 4251
2017 Shift worker 60 19 5 3 5 1 6 86 9 157
2017 Non-shift worker 68 13 6 4 4 1 4 85 8 5822

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 16 5 3 3 0 4 88 6 86
2020 Non-shift worker 69 19 6 2 1 0 2 91 3 5101
2019 Shift worker 69 14 9 2 3 0 3 86 5 97
2019 Non-shift worker 57 26 9 3 2 0 2 85 6 5182
2018 Shift worker 64 17 6 2 2 1 7 88 5 79
2018 Non-shift worker 56 26 10 4 2 1 1 84 6 4264
2017 Shift worker 42 27 11 5 8 0 7 74 14 158
2017 Non-shift worker 53 28 10 4 2 0 2 83 7 5822

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 11 5 2 3 0 2 89 6 86
2020 Non-shift worker 68 17 6 3 3 0 2 87 7 5111
2019 Shift worker 75 13 3 3 4 0 2 90 6 98
2019 Non-shift worker 60 19 9 5 5 0 2 81 9 5180
2018 Shift worker 69 11 2 3 5 1 8 88 9 80
2018 Non-shift worker 55 21 11 6 5 1 1 78 11 4258
2017 Shift worker 49 22 10 4 8 1 7 77 13 160
2017 Non-shift worker 56 21 9 6 5 0 2 79 11 5814

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 10 1 0 1 1 18 97 2 84
2020 Non-shift worker 59 11 4 1 1 0 23 92 3 5109
2019 Shift worker 72 5 5 1 0 0 17 93 1 97
2019 Non-shift worker 55 12 5 2 1 0 25 90 4 5161
2018 Shift worker 64 6 2 2 2 1 23 92 6 79
2018 Non-shift worker 50 12 5 2 1 1 29 88 5 4245
2017 Shift worker 51 20 3 2 2 1 21 91 5 160
2017 Non-shift worker 51 13 5 2 1 0 27 88 5 5813

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 16 3 1 2 0 4 94 3 86
2020 Non-shift worker 70 18 5 2 1 1 4 92 2 5132
2019 Shift worker 77 12 2 1 2 0 5 94 3 98
2019 Non-shift worker 68 17 6 2 1 0 5 91 3 5181
2018 Shift worker 66 18 2 3 2 1 8 93 6 79
2018 Non-shift worker 64 19 7 2 1 1 7 89 3 4246
2017 Shift worker 60 17 10 5 2 2 5 82 7 159
2017 Non-shift worker 62 20 7 2 1 1 7 89 4 5786

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 7 3 6 0 1 84 9 86
2020 Non-shift worker 65 18 7 4 4 0 2 85 8 5124
2019 Shift worker 66 12 5 4 8 0 4 82 13 98
2019 Non-shift worker 70 14 5 3 3 1 3 88 7 5199
2018 Shift worker 50 22 7 10 5 1 4 76 16 80
2018 Non-shift worker 66 16 6 3 4 1 5 86 7 4265
2017 Shift worker 53 15 12 5 10 1 5 72 16 159
2017 Non-shift worker 61 18 7 4 4 1 4 84 8 5821

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 30 12 2 1 0 3 84 4 86
2020 Non-shift worker 42 30 16 6 3 0 2 74 9 5137
2019 Shift worker 62 24 5 4 1 0 4 90 5 98
2019 Non-shift worker 52 27 12 4 2 0 2 82 6 5188
2018 Shift worker 51 24 8 5 5 1 6 81 10 80
2018 Non-shift worker 47 29 14 4 2 1 2 79 7 4261
2017 Shift worker 49 25 15 8 2 1 1 75 10 160
2017 Non-shift worker 49 30 12 4 2 0 3 82 6 5809

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 41 25 3 3 0 2 68 7 86
2020 Non-shift worker 26 42 22 6 3 0 0 69 9 5143

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 38 40 1 5 0 0 55 6 85
2020 Non-shift worker 11 33 36 15 5 0 0 44 20 5140
2019 Shift worker 26 40 25 8 2 0 0 66 9 98
2019 Non-shift worker 15 35 35 11 4 0 0 50 15 5236
2018 Shift worker 24 46 24 3 2 1 0 71 5 80
2018 Non-shift worker 13 33 36 13 5 0 0 47 17 4290
2017 Shift worker 11 28 28 15 13 3 1 41 30 159
2017 Non-shift worker 11 31 38 13 7 0 0 42 20 5820

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 13 38 35 9 0 0 45 17 86
2020 Non-shift worker 13 21 39 20 8 0 0 28 33 5127
2019 Shift worker 8 12 33 29 18 0 0 47 20 97
2019 Non-shift worker 9 16 40 24 10 0 0 34 26 5197
2018 Shift worker 7 6 26 29 31 1 0 61 13 80
2018 Non-shift worker 9 19 40 22 10 0 0 32 28 4235
2017 Shift worker 14 25 27 24 9 0 1 33 39 159
2017 Non-shift worker 9 19 42 21 8 0 0 30 29 5820
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 47 23 2 63 37 85
2020 Non-shift worker 28 51 20 1 65 35 5148

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 24
2020 Non-shift worker 34 66 1443

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 17 12 6 4 3 19 72 12 86
2020 Non-shift worker 43 20 12 7 6 1 11 71 15 5140
2019 Shift worker 51 22 9 3 7 0 9 80 11 97
2019 Non-shift worker 37 19 15 9 11 1 7 61 22 5171
2018 Shift worker 41 16 8 5 5 8 16 75 14 80
2018 Non-shift worker 33 18 15 11 12 1 10 57 25 4276

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 33 18 15 11 4 5 52 28 24
2020 Non-shift worker 11 21 17 21 23 1 5 34 47 1441

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 30 26 25 16 0 0 33 41 24
2020 Non-shift worker 6 16 16 23 36 1 3 23 61 1443
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