2020 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 37 11 8 3 0 0 78 11 1937
2020 Does not provide services to public 39 39 12 7 3 0 0 78 10 4611
2019 Provides services to public 42 39 10 6 3 0 0 81 9 2157
2019 Does not provide services to public 39 40 10 7 4 0 0 79 11 4227
2018 Provides services to public 37 44 9 6 3 0 0 81 10 2392
2018 Does not provide services to public 36 43 10 6 4 0 0 79 10 4392
2017 Provides services to public 43 40 9 6 3 0 0 83 8 2020
2017 Does not provide services to public 38 43 9 6 3 0 0 82 9 3677
2014 Provides services to public 34 43 10 8 5 0 0 77 13 2209
2014 Does not provide services to public 31 44 11 9 5 0 0 75 13 3496

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 35 14 12 8 0 0 66 20 1939
2020 Does not provide services to public 35 36 13 10 6 0 0 71 16 4596
2019 Provides services to public 29 37 17 11 7 0 0 65 18 2153
2019 Does not provide services to public 34 38 12 10 6 0 0 72 16 4218
2018 Provides services to public 25 40 14 12 8 0 0 65 20 2404
2018 Does not provide services to public 31 40 14 9 6 0 0 71 15 4397
2017 Provides services to public 26 34 16 12 11 0 1 61 23 2018
2017 Does not provide services to public 31 39 11 11 8 0 0 70 19 3676

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 33 8 2 2 0 0 88 4 1925
2020 Does not provide services to public 53 32 10 3 1 0 0 85 5 4573
2019 Provides services to public 55 33 7 3 1 0 0 89 4 2154
2019 Does not provide services to public 53 34 9 3 2 0 0 87 5 4197
2018 Provides services to public 56 34 6 3 1 0 0 89 4 2397
2018 Does not provide services to public 52 35 8 3 1 0 0 88 4 4374
2017 Provides services to public 60 30 6 1 2 0 1 91 3 2015
2017 Does not provide services to public 54 34 8 2 1 0 0 89 3 3674
2014 Provides services to public 61 28 6 3 1 0 0 89 4 2207
2014 Does not provide services to public 58 30 8 3 1 0 0 88 4 3495

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 38 10 4 2 0 0 84 6 1937
2020 Does not provide services to public 46 37 10 5 2 0 0 83 7 4607
2019 Provides services to public 46 39 9 5 1 0 0 85 6 2152
2019 Does not provide services to public 45 38 9 5 2 0 0 83 8 4230
2018 Provides services to public 45 40 8 4 2 0 0 86 6 2399
2018 Does not provide services to public 44 39 9 5 2 0 0 83 7 4401
2017 Provides services to public 49 35 9 3 3 0 0 85 6 2013
2017 Does not provide services to public 45 38 9 6 2 0 0 83 8 3667
2014 Provides services to public 44 39 10 4 2 0 0 83 7 2208
2014 Does not provide services to public 40 39 11 6 3 0 0 80 9 3494

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 35 16 8 5 0 0 70 14 1937
2020 Does not provide services to public 44 31 14 6 4 0 0 76 10 4587
2019 Provides services to public 36 32 16 9 6 0 0 68 16 2158
2019 Does not provide services to public 42 34 14 7 4 0 0 76 11 4226
2018 Provides services to public 31 35 16 11 6 1 0 66 17 2402
2018 Does not provide services to public 37 35 16 7 4 1 0 73 11 4397
2017 Provides services to public 30 31 20 11 8 0 0 61 19 2017
2017 Does not provide services to public 36 34 16 9 5 1 0 71 14 3676
2014 Provides services to public 21 35 20 13 10 0 0 57 23 2215
2014 Does not provide services to public 24 34 19 14 8 1 0 59 22 3499

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 36 15 10 6 0 0 68 17 1931
2020 Does not provide services to public 41 34 13 9 3 0 0 75 12 4570
2019 Provides services to public 33 34 16 12 6 0 0 66 18 2152
2019 Does not provide services to public 39 35 14 8 3 0 0 74 12 4219
2018 Provides services to public 26 38 16 12 7 0 0 64 19 2402
2018 Does not provide services to public 34 38 16 8 3 1 0 73 11 4393
2017 Provides services to public 29 33 18 12 8 0 0 62 20 2018
2017 Does not provide services to public 35 36 15 9 4 0 0 71 14 3675
2014 Provides services to public 18 35 19 16 10 1 0 54 27 2213
2014 Does not provide services to public 22 36 18 15 8 0 0 58 23 3498

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 26 17 10 6 2 1 66 17 1940
2020 Does not provide services to public 40 26 16 8 6 3 2 69 14 4598
2019 Provides services to public 34 26 19 10 8 3 1 62 18 2161
2019 Does not provide services to public 39 27 17 9 5 2 1 68 14 4230
2018 Provides services to public 32 29 18 10 8 2 0 62 19 2411
2018 Does not provide services to public 35 29 18 9 5 4 1 67 15 4405
2017 Provides services to public 29 30 20 10 7 2 1 61 18 2020
2017 Does not provide services to public 35 29 17 10 5 4 1 66 16 3678
2014 Provides services to public 26 26 20 13 9 4 2 55 23 2213
2014 Does not provide services to public 28 27 20 12 8 4 1 58 21 3498
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 27 17 5 2 1 3 74 8 1938
2020 Does not provide services to public 50 27 12 5 3 1 3 79 8 4604
2019 Provides services to public 41 30 15 5 3 1 4 75 9 2158
2019 Does not provide services to public 48 28 13 4 2 1 3 80 6 4232

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 14 7 5 0 0 73 13 1939
2020 Does not provide services to public 46 31 11 7 4 0 1 77 12 4599
2019 Provides services to public 39 35 11 9 6 0 0 75 14 2146
2019 Does not provide services to public 46 32 10 7 4 1 0 78 12 4222
2018 Provides services to public 38 35 12 8 7 0 0 73 15 2392
2018 Does not provide services to public 42 34 11 8 4 1 1 77 12 4354
2017 Provides services to public 39 33 12 8 7 0 0 73 15 2020
2017 Does not provide services to public 43 31 10 10 5 0 0 75 15 3676
2014 Provides services to public 34 36 12 11 6 0 0 71 17 2213
2014 Does not provide services to public 38 37 11 9 5 0 0 75 14 3500

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 30 10 6 5 0 1 79 11 1942
2020 Does not provide services to public 54 25 10 6 4 0 1 80 10 4608
2019 Provides services to public 46 30 12 6 5 0 0 76 11 2162
2019 Does not provide services to public 52 28 10 6 4 0 0 80 10 4232
2018 Provides services to public 45 31 11 7 6 0 0 76 13 2394
2018 Does not provide services to public 48 29 11 7 4 1 0 78 11 4370
2017 Provides services to public 47 28 11 7 7 0 1 76 14 2018
2017 Does not provide services to public 49 26 10 8 5 0 0 76 14 3675
2014 Provides services to public 41 32 12 7 6 0 0 74 13 2210
2014 Does not provide services to public 46 32 10 6 5 0 0 79 11 3496

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 17 10 7 5 1 63 18 1940
2020 Does not provide services to public 36 31 14 7 5 7 0 72 13 4612
2019 Provides services to public 26 33 17 11 8 4 0 62 20 2157
2019 Does not provide services to public 31 33 15 9 5 6 0 69 15 4229
2018 Provides services to public 24 33 18 10 9 4 0 60 21 2400
2018 Does not provide services to public 29 33 17 8 5 7 0 67 15 4400
2017 Provides services to public 24 34 16 12 9 4 0 61 22 2021
2017 Does not provide services to public 29 33 15 11 6 6 0 66 18 3674
2014 Provides services to public 19 28 22 13 11 6 0 50 26 2208
2014 Does not provide services to public 23 32 19 12 7 7 0 59 20 3496

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 32 17 14 11 1 0 57 26 1933
2020 Does not provide services to public 32 31 16 12 7 2 0 65 19 4595
2019 Provides services to public 22 32 18 15 12 1 0 54 27 2152
2019 Does not provide services to public 29 33 16 14 7 2 0 63 21 4222
2018 Provides services to public 20 33 17 15 13 1 0 54 29 2399
2018 Does not provide services to public 26 32 19 13 8 3 0 60 21 4395
2017 Provides services to public 22 29 16 18 13 2 0 52 31 2022
2017 Does not provide services to public 24 34 16 14 9 2 0 60 24 3677
2014 Provides services to public 15 25 22 17 18 2 0 41 37 2204
2014 Does not provide services to public 18 31 20 17 12 2 0 50 29 3496

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 31 18 19 15 2 0 47 34 1938
2020 Does not provide services to public 22 31 17 17 9 4 0 56 27 4597
2019 Provides services to public 15 27 21 20 14 2 0 43 35 2157
2019 Does not provide services to public 19 31 19 17 9 4 0 53 27 4213
2018 Provides services to public 13 29 20 18 17 2 0 43 36 2396
2018 Does not provide services to public 17 30 21 18 9 5 0 49 29 4385
2017 Provides services to public 14 26 21 21 16 3 0 41 38 2020
2017 Does not provide services to public 17 31 18 18 11 5 0 50 31 3677
2014 Provides services to public 9 23 22 24 20 3 0 33 45 2208
2014 Does not provide services to public 10 27 21 22 15 5 0 39 39 3496

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 29 19 19 17 1 0 44 37 1940
2020 Does not provide services to public 20 32 16 19 10 2 0 53 31 4605
2019 Provides services to public 13 28 21 21 16 2 0 41 38 2155
2019 Does not provide services to public 17 31 18 20 12 3 0 50 32 4214
2018 Provides services to public 11 28 19 22 18 2 0 40 41 2396
2018 Does not provide services to public 15 32 18 20 12 2 0 48 33 4403
2017 Provides services to public 15 28 17 19 19 2 1 44 39 2016
2017 Does not provide services to public 16 31 16 20 13 3 1 49 34 3671
2014 Provides services to public 9 26 19 22 21 2 0 36 44 2209
2014 Does not provide services to public 11 28 21 22 15 2 0 40 39 3497
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 35 18 15 7 0 0 60 23 1940
2020 Does not provide services to public 32 36 15 12 6 0 0 67 18 4603
2019 Provides services to public 23 36 18 15 7 0 0 59 23 2155
2019 Does not provide services to public 29 38 15 11 7 0 0 67 18 4221
2018 Provides services to public 21 35 19 14 10 0 0 57 25 2401
2018 Does not provide services to public 26 38 16 11 7 1 0 65 19 4387
2017 Provides services to public 23 35 16 14 12 0 0 57 27 2017
2017 Does not provide services to public 28 35 14 13 10 0 0 63 22 3679
2014 Provides services to public 18 33 19 16 13 0 0 52 29 2207
2014 Does not provide services to public 22 36 17 15 10 0 0 58 25 3496

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 41 13 11 4 0 0 72 15 1930
2020 Does not provide services to public 32 42 13 11 3 0 0 74 14 4585
2019 Provides services to public 27 46 14 9 4 0 0 72 14 2149
2019 Does not provide services to public 28 42 13 11 5 0 0 71 16 4202
2018 Provides services to public 27 46 13 10 4 0 0 73 14 2399
2018 Does not provide services to public 28 43 13 10 5 0 0 71 15 4401
2017 Provides services to public 27 46 10 11 5 0 1 74 16 2017
2017 Does not provide services to public 29 42 13 11 5 0 0 71 16 3674

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 30 13 9 6 1 0 71 15 1939
2020 Does not provide services to public 43 31 12 9 5 1 1 74 14 4602
2019 Provides services to public 37 35 12 9 7 0 0 72 15 2161
2019 Does not provide services to public 42 32 12 8 5 1 0 75 13 4227
2018 Provides services to public 37 36 12 8 6 0 0 73 15 2398
2018 Does not provide services to public 37 37 12 9 4 1 1 75 13 4367
2017 Provides services to public 39 33 11 10 6 0 1 72 16 2022
2017 Does not provide services to public 37 37 10 10 5 0 0 74 15 3682
2014 Provides services to public 32 36 13 10 8 1 0 69 18 2213
2014 Does not provide services to public 36 37 13 9 5 0 0 73 14 3498

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 42 11 17 5 0 0 67 22 1935
2020 Does not provide services to public 31 39 13 12 4 0 0 70 17 4591
2019 Provides services to public 28 41 11 15 5 0 0 69 20 2150
2019 Does not provide services to public 29 40 11 13 5 0 0 70 18 4220
2018 Provides services to public 21 49 9 16 6 0 0 70 21 2404
2018 Does not provide services to public 26 46 10 13 5 0 0 72 18 4395
2017 Provides services to public 23 38 11 17 12 0 0 61 28 2020
2017 Does not provide services to public 28 38 11 14 9 0 1 66 23 3682
2014 Provides services to public 16 38 12 21 13 0 0 54 34 2207
2014 Does not provide services to public 21 36 14 18 11 0 1 57 29 3497

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 27 14 6 5 1 1 75 11 1937
2020 Does not provide services to public 52 22 13 6 4 2 1 76 10 4595

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 36 19 13 11 1 0 57 23 1939
2020 Does not provide services to public 26 34 18 13 8 1 0 61 21 4595
2019 Provides services to public 20 33 18 17 10 1 0 55 27 2163
2019 Does not provide services to public 24 35 17 13 8 2 0 61 21 4223
2018 Provides services to public 17 35 18 16 12 1 0 53 29 2406
2018 Does not provide services to public 21 36 18 14 8 2 0 59 23 4400
2017 Provides services to public 19 33 18 16 13 2 0 53 29 2021
2017 Does not provide services to public 25 34 16 14 8 2 1 61 23 3673
2014 Provides services to public 14 29 19 18 17 2 0 45 36 2214
2014 Does not provide services to public 17 32 17 18 13 2 1 50 32 3497

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 35 14 12 10 1 2 63 23 1940
2020 Does not provide services to public 25 33 14 13 10 2 3 61 24 4605
2019 Provides services to public 24 32 15 14 12 1 2 58 26 2167
2019 Does not provide services to public 25 32 15 14 10 3 2 59 25 4235
2018 Provides services to public 22 34 15 14 13 1 1 57 27 2405
2018 Does not provide services to public 22 34 15 13 12 2 1 58 26 4403
2017 Provides services to public 23 34 13 14 14 1 1 58 29 2017
2017 Does not provide services to public 25 30 14 13 13 2 2 57 28 3671
2014 Provides services to public 16 31 16 15 19 1 2 49 34 2213
2014 Does not provide services to public 17 27 15 17 19 2 3 46 39 3501

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 24 19 8 5 1 3 67 14 1943
2020 Does not provide services to public 47 24 14 6 4 1 3 75 11 4613
2019 Provides services to public 38 28 17 7 5 1 4 69 13 2162
2019 Does not provide services to public 48 25 15 5 3 1 3 76 9 4223

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 28 17 10 4 1 2 67 15 1943
2020 Does not provide services to public 45 24 15 8 4 1 3 72 13 4604
2019 Provides services to public 38 27 18 8 5 1 3 68 13 2159
2019 Does not provide services to public 46 26 14 6 4 2 3 75 10 4215

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 11 5 3 3 2 3 88 6 1933
2020 Does not provide services to public 78 9 4 2 2 3 3 92 4 4597
2019 Provides services to public 71 12 5 3 3 2 4 88 6 2155
2019 Does not provide services to public 77 8 5 2 2 3 4 91 4 4212

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 11 5 2 2 2 5 90 5 1935
2020 Does not provide services to public 75 9 4 2 1 2 7 93 3 4600
2019 Provides services to public 75 9 4 2 2 1 7 91 4 2156
2019 Does not provide services to public 78 7 3 1 1 2 8 94 2 4209

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 40 13 11 7 0 0 70 17 1935
2020 Does not provide services to public 35 39 12 9 4 0 0 75 13 4576
2019 Provides services to public 28 39 14 12 6 0 0 67 18 2149
2019 Does not provide services to public 33 40 13 8 5 0 0 74 14 4205
2018 Provides services to public 25 42 13 11 9 0 0 67 20 2398
2018 Does not provide services to public 31 42 13 9 4 1 0 73 13 4383
2017 Provides services to public 27 43 10 12 8 0 1 70 20 2011
2017 Does not provide services to public 32 42 11 9 5 0 0 74 15 3670
2014 Provides services to public 20 41 14 14 11 0 0 61 25 2205
2014 Does not provide services to public 23 42 13 13 7 0 0 66 20 3497

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 34 16 10 5 0 0 68 15 1937
2020 Does not provide services to public 40 35 13 7 4 0 0 75 12 4593
2019 Provides services to public 32 37 16 9 6 0 0 69 15 2156
2019 Does not provide services to public 38 35 14 8 4 0 0 73 13 4212
2018 Provides services to public 29 40 15 9 6 0 0 69 16 2396
2018 Does not provide services to public 37 37 15 7 4 0 0 74 11 4379
2017 Provides services to public 32 37 14 11 6 0 0 69 17 2013
2017 Does not provide services to public 38 36 13 8 5 0 0 75 12 3672
2014 Provides services to public 25 37 16 12 9 0 0 62 21 2209
2014 Does not provide services to public 29 38 16 10 7 0 0 67 17 3496

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 42 15 12 4 0 0 69 16 1924
2020 Does not provide services to public 32 41 15 8 3 0 1 74 11 4579
2019 Provides services to public 29 39 17 10 5 0 0 68 15 2132
2019 Does not provide services to public 31 42 14 9 4 0 0 73 13 4192
2018 Provides services to public 25 41 17 11 7 0 0 66 17 2404
2018 Does not provide services to public 31 37 17 10 4 0 0 69 14 4382
2017 Provides services to public 30 39 13 12 6 0 0 68 18 2014
2017 Does not provide services to public 33 38 13 9 6 0 1 71 15 3669
2014 Provides services to public 23 37 18 12 9 0 0 61 21 2209
2014 Does not provide services to public 26 37 17 11 7 0 0 64 19 3495

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 42 19 13 5 1 0 62 19 1938
2020 Does not provide services to public 24 43 17 10 3 3 1 69 13 4606
2019 Provides services to public 17 41 20 13 6 2 0 59 20 2162
2019 Does not provide services to public 21 45 18 9 4 3 1 68 13 4230
2018 Provides services to public 17 39 23 13 7 2 0 57 20 2410
2018 Does not provide services to public 22 40 23 9 4 3 0 63 13 4414
2017 Provides services to public 18 39 19 16 7 2 0 57 23 2018
2017 Does not provide services to public 23 40 17 10 5 4 0 66 16 3673

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 30 14 14 8 0 0 64 22 1938
2020 Does not provide services to public 41 31 11 10 7 0 0 72 17 4596
2019 Provides services to public 33 32 15 12 8 0 0 65 20 2153
2019 Does not provide services to public 43 32 11 8 5 0 0 75 14 4228
2018 Provides services to public 29 37 14 12 7 0 0 66 19 2400
2018 Does not provide services to public 40 34 12 8 4 0 1 75 13 4396
2017 Provides services to public 33 32 13 11 11 0 1 65 22 2017
2017 Does not provide services to public 41 32 11 9 6 0 0 74 16 3672
2014 Provides services to public 26 32 15 13 12 0 1 59 26 2206
2014 Does not provide services to public 33 34 14 11 7 0 1 68 18 3497

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 33 18 9 7 0 1 65 17 1935
2020 Does not provide services to public 32 34 17 9 6 0 1 68 15 4600
2019 Provides services to public 30 36 17 10 5 0 1 67 15 2153
2019 Does not provide services to public 32 35 18 8 6 0 1 67 14 4217
2018 Provides services to public 31 33 19 9 6 0 1 65 15 2408
2018 Does not provide services to public 33 33 18 9 6 0 1 67 15 4397
2017 Provides services to public 26 38 19 9 4 0 4 67 13 2019
2017 Does not provide services to public 31 36 19 8 5 0 1 68 13 3681
2014 Provides services to public 30 34 20 8 5 0 2 65 14 2208
2014 Does not provide services to public 27 37 20 9 6 0 1 65 15 3497

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 1940
2020 Does not provide services to public 35 65 4612

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 14 12 4 5 2 24 71 12 1942
2020 Does not provide services to public 49 15 8 2 4 4 18 82 8 4610

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 22 45 33 1942
2020 Does not provide services to public 24 43 33 4612
2019 Provides services to public 23 45 32 2160
2019 Does not provide services to public 26 41 33 4236
2018 Provides services to public 23 45 32 2387
2018 Does not provide services to public 24 43 32 4398
2017 Provides services to public 19 45 36 2021
2017 Does not provide services to public 24 44 32 3680
2014 Provides services to public 22 47 30 2213
2014 Does not provide services to public 26 42 32 3497

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 21 45 16 7 4 6 403
2020 Does not provide services to public 18 40 21 7 8 6 1119
2019 Provides services to public 18 28 13 17 16 7 468
2019 Does not provide services to public 16 35 24 5 14 5 1112
2018 Provides services to public 25 34 13 15 5 7 531
2018 Does not provide services to public 20 37 24 7 7 5 1115
2017 Provides services to public 24 32 16 8 7 12 418
2017 Does not provide services to public 21 35 20 5 12 6 915
2014 Provides services to public 30 30 13 14 9999 12 492
2014 Does not provide services to public 25 31 22 11 9999 11 945
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 39 8 6 3 0 0 82 9 1930
2020 Does not provide services to public 46 39 9 5 2 0 0 85 6 4587
2019 Provides services to public 38 42 11 6 2 0 0 81 8 2148
2019 Does not provide services to public 42 40 10 5 3 0 0 83 7 4211
2018 Provides services to public 39 43 10 6 3 1 0 82 8 2404
2018 Does not provide services to public 44 41 9 4 2 0 0 85 6 4401
2017 Provides services to public 36 42 11 7 3 0 1 78 11 2015
2017 Does not provide services to public 42 40 10 6 3 0 0 82 9 3672
2014 Provides services to public 31 42 14 7 5 1 0 74 12 2207
2014 Does not provide services to public 36 40 13 6 3 1 0 77 10 3496

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 42 20 12 7 1 0 62 19 1940
2020 Does not provide services to public 23 43 19 11 3 1 0 67 14 4603
2019 Provides services to public 20 43 20 11 5 1 0 63 17 2160
2019 Does not provide services to public 23 45 16 11 3 1 0 69 15 4233
2018 Provides services to public 17 42 21 13 7 1 0 59 20 2405
2018 Does not provide services to public 21 45 18 10 4 1 0 67 14 4398
2017 Provides services to public 19 37 20 14 9 1 1 56 23 2021
2017 Does not provide services to public 24 41 18 11 5 1 0 66 16 3677
2014 Provides services to public 13 37 23 15 11 1 0 50 27 2215
2014 Does not provide services to public 15 39 23 14 7 2 0 55 21 3499

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 27 38 16 6 1 1 22 39 1940
2020 Does not provide services to public 8 23 37 22 7 1 1 30 32 4602
2019 Provides services to public 10 26 37 17 9 1 1 26 36 2159
2019 Does not provide services to public 8 24 39 19 8 1 1 28 33 4226
2018 Provides services to public 10 26 36 18 6 1 2 25 38 2392
2018 Does not provide services to public 9 24 40 18 7 1 1 26 33 4388
2017 Provides services to public 10 23 38 17 7 0 4 25 35 2015
2017 Does not provide services to public 8 24 39 17 8 1 3 26 33 3670
2014 Provides services to public 12 30 34 17 5 1 1 22 43 2200
2014 Does not provide services to public 10 29 38 16 5 1 1 21 41 3488

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 24 30 22 11 1 1 33 37 1932
2020 Does not provide services to public 8 16 28 29 16 2 1 46 25 4590
2019 Provides services to public 12 23 31 20 12 1 1 32 36 2154
2019 Does not provide services to public 9 19 30 24 14 2 1 40 29 4212
2018 Provides services to public 15 26 29 18 9 1 1 27 43 2386
2018 Does not provide services to public 9 20 32 23 13 2 1 37 30 4371
2017 Provides services to public 13 27 28 19 9 2 3 29 42 2014
2017 Does not provide services to public 10 20 30 19 13 3 3 35 32 3654
2014 Provides services to public 19 27 31 13 7 2 1 21 48 2203
2014 Does not provide services to public 16 27 31 15 8 2 2 24 44 3485

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 27 33 13 6 1 2 20 46 1934
2020 Does not provide services to public 13 26 31 18 9 2 2 28 40 4599
2019 Provides services to public 17 27 30 14 8 1 2 23 46 2155
2019 Does not provide services to public 16 26 31 16 8 1 2 25 44 4226
2018 Provides services to public 21 28 28 13 6 2 2 20 51 2389
2018 Does not provide services to public 16 27 30 16 7 2 2 24 44 4373
2017 Provides services to public 17 24 31 15 7 1 5 23 44 2014
2017 Does not provide services to public 16 25 31 13 8 3 3 23 44 3662
2014 Provides services to public 29 27 24 11 4 2 2 16 59 2199
2014 Does not provide services to public 28 28 24 10 6 1 2 17 59 3481

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 14 33 31 14 1 3 46 20 1930
2020 Does not provide services to public 7 14 31 31 15 1 1 46 22 4591
2019 Provides services to public 5 14 30 30 15 1 3 48 20 2152
2019 Does not provide services to public 7 15 33 28 14 1 2 44 22 4206
2018 Provides services to public 7 15 33 30 12 1 3 43 23 2377
2018 Does not provide services to public 7 16 33 27 13 1 1 41 25 4363
2017 Provides services to public 7 12 31 27 15 1 7 46 21 2001
2017 Does not provide services to public 7 15 33 26 14 1 3 42 23 3665
2014 Provides services to public 9 15 31 29 11 1 4 42 25 2195
2014 Does not provide services to public 9 20 34 24 10 1 2 35 30 3480

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 24 28 19 10 1 1 29 42 1941
2020 Does not provide services to public 11 19 27 25 14 1 2 40 32 4600
2019 Provides services to public 15 23 27 20 13 1 2 33 39 2158
2019 Does not provide services to public 12 19 28 23 14 2 2 39 32 4225
2018 Provides services to public 20 26 27 17 7 1 2 25 47 2393
2018 Does not provide services to public 13 21 30 21 11 2 2 33 36 4379
2017 Provides services to public 20 21 28 16 10 1 4 27 43 2010
2017 Does not provide services to public 13 22 28 17 13 2 5 32 38 3668
2014 Provides services to public 29 27 22 13 7 1 2 20 58 2204
2014 Does not provide services to public 25 27 25 13 7 1 2 21 54 3486

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 23 26 20 11 2 1 32 41 1935
2020 Does not provide services to public 10 17 26 25 17 3 2 44 29 4585
2019 Provides services to public 16 23 27 17 12 3 2 31 41 2151
2019 Does not provide services to public 11 18 27 23 15 3 3 40 32 4208
2018 Provides services to public 20 24 28 16 9 1 2 26 45 2391
2018 Does not provide services to public 12 20 27 22 14 3 3 38 34 4363
2017 Provides services to public 17 22 28 16 11 3 3 29 41 2013
2017 Does not provide services to public 12 19 27 21 13 3 6 37 33 3667
2014 Provides services to public 17 21 28 20 9 2 2 31 40 2197
2014 Does not provide services to public 14 21 28 21 9 2 4 33 38 3488

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 24 32 16 7 2 2 23 43 1931
2020 Does not provide services to public 13 22 33 18 10 2 2 29 37 4594
2019 Provides services to public 16 26 28 16 10 2 2 27 44 2153
2019 Does not provide services to public 14 23 32 16 10 2 2 27 39 4216
2018 Provides services to public 21 26 29 13 7 2 2 21 49 2390
2018 Does not provide services to public 14 24 34 15 8 2 2 24 41 4381
2017 Provides services to public 17 24 32 13 7 2 5 22 44 2015
2017 Does not provide services to public 15 24 31 14 9 3 4 24 42 3672
2014 Provides services to public 26 27 27 10 6 2 2 17 55 2202
2014 Does not provide services to public 24 26 28 11 6 2 3 18 53 3488

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 20 36 21 9 1 0 31 33 1937
2020 Does not provide services to public 6 17 37 26 12 0 1 39 24 4603
2019 Provides services to public 12 19 33 23 12 0 1 35 31 2158
2019 Does not provide services to public 7 16 33 28 14 1 1 42 24 4221

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 32 23 21 11 1 0 44 33 1936
2020 Does not provide services to public 16 35 20 19 7 3 0 52 27 4582
2019 Provides services to public 11 30 24 23 10 2 0 42 33 2157
2019 Does not provide services to public 13 35 21 20 8 3 0 49 29 4214

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 32 10 9 7 0 1 74 16 1930
2020 Does not provide services to public 46 30 8 9 5 1 0 77 14 4604
2019 Provides services to public 42 32 10 10 6 0 0 75 15 2155
2019 Does not provide services to public 45 30 9 10 5 1 0 76 15 4228
2018 Provides services to public 36 35 10 12 7 0 0 71 19 2398
2018 Does not provide services to public 40 34 9 10 6 1 0 75 16 4390
2017 Provides services to public 38 32 11 10 8 0 1 71 18 2020
2017 Does not provide services to public 41 30 10 10 7 1 0 72 18 3673
2014 Provides services to public 38 31 11 11 8 0 1 70 19 2214
2014 Does not provide services to public 39 34 10 10 6 1 1 74 17 3496

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 36 9 8 3 0 0 80 11 1928
2020 Does not provide services to public 52 32 7 6 3 0 0 84 9 4588
2019 Provides services to public 41 38 9 8 3 0 0 80 11 2149
2019 Does not provide services to public 49 33 7 7 3 0 0 83 10 4216
2018 Provides services to public 39 42 8 8 3 0 0 81 12 2394
2018 Does not provide services to public 45 37 8 7 3 0 0 82 9 4394
2017 Provides services to public 34 42 10 8 5 0 0 77 13 2017
2017 Does not provide services to public 43 37 8 8 3 0 0 81 11 3673
2014 Provides services to public 33 44 12 8 3 0 0 77 11 2215
2014 Does not provide services to public 38 42 9 7 3 0 0 81 10 3496

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 44 10 6 3 0 0 81 9 1928
2020 Does not provide services to public 46 36 10 5 2 1 0 83 7 4569
2019 Provides services to public 34 43 13 6 2 1 0 78 9 2157
2019 Does not provide services to public 43 38 11 5 2 1 0 82 7 4230
2018 Provides services to public 32 45 12 6 3 1 0 78 9 2398
2018 Does not provide services to public 39 41 11 5 2 1 0 81 8 4395

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 39 16 9 5 1 1 70 14 1927
2020 Does not provide services to public 35 39 13 7 3 2 0 76 11 4579
2019 Provides services to public 27 41 16 9 5 2 0 70 14 2155
2019 Does not provide services to public 35 40 14 6 3 2 0 77 9 4215
2018 Provides services to public 30 40 17 7 3 2 0 72 10 2402
2018 Does not provide services to public 36 42 13 5 2 2 0 80 7 4403
2017 Provides services to public 31 40 16 6 4 2 1 74 10 2019
2017 Does not provide services to public 36 41 12 6 3 3 0 80 8 3676
2014 Provides services to public 28 39 18 8 4 3 0 69 12 2212
2014 Does not provide services to public 33 40 15 6 3 3 0 75 9 3494

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 35 16 8 4 4 1 70 12 1937
2020 Does not provide services to public 35 36 15 5 3 5 1 76 8 4588
2019 Provides services to public 33 36 18 6 3 3 1 72 9 2151
2019 Does not provide services to public 40 35 14 4 2 4 1 79 6 4220
2018 Provides services to public 32 38 19 4 3 3 1 73 7 2408
2018 Does not provide services to public 36 38 15 4 2 4 1 78 6 4400
2017 Provides services to public 30 35 19 5 4 4 3 69 10 2015
2017 Does not provide services to public 36 36 15 4 3 5 1 77 7 3673
2014 Provides services to public 30 36 18 6 3 6 1 71 9 2212
2014 Does not provide services to public 34 37 16 4 2 5 1 76 7 3490

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 35 9 8 4 0 0 79 12 1938
2020 Does not provide services to public 50 33 9 5 2 0 0 84 7 4586
2019 Provides services to public 40 38 10 7 5 0 0 78 12 2162
2019 Does not provide services to public 49 36 9 4 3 0 0 85 7 4224
2018 Provides services to public 37 40 10 8 5 0 0 77 12 2406
2018 Does not provide services to public 44 39 10 4 2 0 0 83 7 4394
2017 Provides services to public 36 38 13 7 5 0 0 74 13 2022
2017 Does not provide services to public 45 35 10 6 3 0 0 81 9 3676
2014 Provides services to public 33 39 14 9 5 0 0 72 14 2215
2014 Does not provide services to public 38 40 11 7 4 0 0 78 10 3496

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 26 10 4 4 2 2 81 9 1938
2020 Does not provide services to public 54 23 10 3 3 5 3 83 7 4600

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 33 22 7 4 5 1 64 13 1938
2020 Does not provide services to public 31 33 18 7 3 7 1 70 10 4604

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 32 11 6 4 1 1 79 10 1939
2020 Does not provide services to public 46 33 9 5 3 3 2 82 8 4592

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 5 21 36 36 0 0 8 71 21
2020 Does not provide services to public 0 5 12 16 29 26 12 7 72 39

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 34 19 11 9 3 1 60 20 1936
2020 Does not provide services to public 27 31 17 10 6 5 4 63 18 4605
2019 Provides services to public 26 35 16 11 7 2 1 64 19 2154
2019 Does not provide services to public 29 32 15 10 7 4 3 65 19 4229
2018 Provides services to public 18 39 18 12 9 3 1 60 22 2401
2018 Does not provide services to public 21 35 18 10 7 5 3 61 19 4394
2017 Provides services to public 25 34 15 11 11 3 2 61 22 2024
2017 Does not provide services to public 26 30 16 11 8 5 3 62 21 3677
2014 Provides services to public 26 36 15 11 8 2 1 64 20 2212
2014 Does not provide services to public 27 35 14 10 8 3 3 66 19 3499

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 39 13 11 6 1 1 69 17 1934
2020 Does not provide services to public 32 37 13 11 5 2 1 70 17 4604
2019 Provides services to public 26 38 16 11 6 2 1 67 17 2164
2019 Does not provide services to public 30 37 14 11 6 2 1 69 17 4228
2018 Provides services to public 28 40 14 11 5 1 1 70 16 2403
2018 Does not provide services to public 30 39 13 10 4 3 1 72 15 4408
2017 Provides services to public 32 38 12 8 6 2 1 73 14 2020
2017 Does not provide services to public 36 35 11 9 5 3 1 74 14 3667
2014 Provides services to public 31 41 12 8 5 3 1 75 13 2214
2014 Does not provide services to public 37 37 11 7 4 3 1 77 11 3495

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 36 21 9 5 0 0 64 15 1936
2020 Does not provide services to public 32 38 17 9 4 1 0 71 13 4599
2019 Provides services to public 25 38 21 9 5 1 0 64 14 2161
2019 Does not provide services to public 29 38 20 8 4 2 0 68 12 4215
2018 Provides services to public 25 41 18 10 5 1 0 66 15 2402
2018 Does not provide services to public 28 41 19 8 4 1 0 70 11 4395

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 26 20 14 15 5 1 48 31 1939
2020 Does not provide services to public 23 27 17 12 12 7 2 55 26 4607
2019 Provides services to public 19 27 18 16 14 5 1 50 32 2161
2019 Does not provide services to public 21 27 19 14 10 8 2 53 26 4230
2018 Provides services to public 17 29 19 15 15 4 1 48 32 2402
2018 Does not provide services to public 20 28 19 14 10 8 1 52 27 4403
2017 Provides services to public 18 30 16 16 14 5 1 51 32 2015
2017 Does not provide services to public 19 27 16 14 12 9 2 52 30 3667
2014 Provides services to public 16 28 16 19 15 5 1 47 36 2214
2014 Does not provide services to public 17 25 19 16 15 7 2 46 33 3499

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 48 6 14 4 0 0 77 17 1936
2020 Does not provide services to public 35 48 5 10 2 0 0 83 11 4609

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 43 9 11 4 0 0 76 15 1940
2020 Does not provide services to public 35 41 10 10 2 0 1 77 13 4607
2019 Provides services to public 39 37 7 12 5 0 0 76 17 2158
2019 Does not provide services to public 43 36 7 10 4 0 0 80 14 4229
2017 Provides services to public 36 37 9 11 7 0 1 74 17 2021
2017 Does not provide services to public 42 35 7 11 5 0 0 77 16 3676
2014 Provides services to public 36 37 8 11 7 0 0 73 18 2209
2014 Does not provide services to public 40 37 8 10 5 0 0 77 15 3497

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 39 8 10 3 0 0 78 14 1928
2020 Does not provide services to public 45 37 10 7 2 0 0 82 8 4558
2019 Provides services to public 42 40 7 8 3 0 0 82 11 2140
2019 Does not provide services to public 50 36 7 5 3 0 0 86 8 4208
2017 Provides services to public 43 38 7 9 4 0 0 80 13 2015
2017 Does not provide services to public 50 36 7 5 2 0 0 86 7 3667
2014 Provides services to public 36 42 8 10 4 0 0 78 14 2208
2014 Does not provide services to public 44 39 9 6 2 0 0 83 8 3496

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 19 5 2 1 0 1 92 3 1934
2020 Does not provide services to public 75 18 3 2 1 0 1 93 3 4596
2017 Provides services to public 64 25 4 3 1 0 3 92 4 2019
2017 Does not provide services to public 69 21 5 2 1 0 2 91 4 3680
2014 Provides services to public 60 26 6 4 2 1 2 88 6 2209
2014 Does not provide services to public 66 21 7 3 2 1 2 89 5 3497

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 14 13 9 11 19 13 53 29 1933
2020 Does not provide services to public 29 22 12 7 7 16 9 66 18 4611
2019 Provides services to public 25 18 12 8 9 18 10 60 24 2158
2019 Does not provide services to public 32 20 14 7 6 16 6 66 16 4227

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 1942
2020 Does not provide services to public 11 89 4606
2019 Provides services to public 16 84 2159
2019 Does not provide services to public 13 87 4233
2018 Provides services to public 17 83 2409
2018 Does not provide services to public 13 87 4405

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 49 51 258
2020 Does not provide services to public 49 51 431
2019 Provides services to public 47 53 312
2019 Does not provide services to public 54 46 525
2018 Provides services to public 52 48 381
2018 Does not provide services to public 53 47 575

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 258
2020 Does not provide services to public 66 34 431
2019 Provides services to public 61 39 312
2019 Does not provide services to public 56 44 525
2018 Provides services to public 62 38 377
2018 Does not provide services to public 60 40 576

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 258
2020 Does not provide services to public 9 91 431
2019 Provides services to public 11 89 312
2019 Does not provide services to public 11 89 525
2018 Provides services to public 13 87 372
2018 Does not provide services to public 10 90 571

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 258
2020 Does not provide services to public 5 95 431
2019 Provides services to public 4 96 312
2019 Does not provide services to public 6 94 525
2018 Provides services to public 4 96 372
2018 Does not provide services to public 7 93 571

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 258
2020 Does not provide services to public 4 96 431
2019 Provides services to public 15 85 312
2019 Does not provide services to public 3 97 525
2018 Provides services to public 19 81 374
2018 Does not provide services to public 5 95 571

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 3 97 258
2020 Does not provide services to public 6 94 431
2019 Provides services to public 2 98 312
2019 Does not provide services to public 4 96 525
2018 Provides services to public 4 96 373
2018 Does not provide services to public 3 97 571

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 258
2020 Does not provide services to public 38 62 431
2019 Provides services to public 43 57 310
2019 Does not provide services to public 41 59 519
2018 Provides services to public 43 57 372
2018 Does not provide services to public 41 59 576

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 258
2020 Does not provide services to public 42 58 431
2019 Provides services to public 41 59 310
2019 Does not provide services to public 35 65 519
2018 Provides services to public 42 58 372
2018 Does not provide services to public 40 60 575

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 47 53 258
2020 Does not provide services to public 42 58 431
2019 Provides services to public 41 59 310
2019 Does not provide services to public 48 52 519
2018 Provides services to public 40 60 372
2018 Does not provide services to public 48 52 574

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 258
2020 Does not provide services to public 44 56 431
2019 Provides services to public 37 63 310
2019 Does not provide services to public 38 62 519
2018 Provides services to public 37 63 375
2018 Does not provide services to public 39 61 575

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 258
2020 Does not provide services to public 28 72 431
2019 Provides services to public 31 69 310
2019 Does not provide services to public 34 66 519
2018 Provides services to public 32 68 369
2018 Does not provide services to public 33 67 573

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 258
2020 Does not provide services to public 53 47 431
2019 Provides services to public 56 44 310
2019 Does not provide services to public 59 41 519
2018 Provides services to public 61 39 377
2018 Does not provide services to public 55 45 576

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 258
2020 Does not provide services to public 38 62 431
2019 Provides services to public 42 58 310
2019 Does not provide services to public 33 67 519
2018 Provides services to public 35 65 376
2018 Does not provide services to public 34 66 575

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 2 98 369
2018 Does not provide services to public 1 99 572

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 258
2020 Does not provide services to public 10 90 431
2019 Provides services to public 13 87 310
2019 Does not provide services to public 10 90 519
2018 Provides services to public 9 91 371
2018 Does not provide services to public 11 89 572

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 258
2020 Does not provide services to public 16 84 431
2019 Provides services to public 13 87 310
2019 Does not provide services to public 9 91 519
2018 Provides services to public 17 83 372
2018 Does not provide services to public 10 90 572

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 258
2020 Does not provide services to public 49 51 431
2019 Provides services to public 49 51 310
2019 Does not provide services to public 46 54 519
2018 Provides services to public 44 56 371
2018 Does not provide services to public 43 57 574

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 28 72 258
2020 Does not provide services to public 31 69 431
2019 Provides services to public 33 67 310
2019 Does not provide services to public 29 71 519
2018 Provides services to public 41 59 372
2018 Does not provide services to public 31 69 575

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 258
2020 Does not provide services to public 16 84 431
2019 Provides services to public 13 87 310
2019 Does not provide services to public 12 88 519
2018 Provides services to public 14 86 371
2018 Does not provide services to public 14 86 572

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 258
2020 Does not provide services to public 50 50 431
2019 Provides services to public 53 47 309
2019 Does not provide services to public 58 42 519
2018 Provides services to public 45 55 373
2018 Does not provide services to public 56 44 573

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 258
2020 Does not provide services to public 26 74 431
2019 Provides services to public 36 64 309
2019 Does not provide services to public 32 68 519
2018 Provides services to public 33 67 372
2018 Does not provide services to public 30 70 574

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 258
2020 Does not provide services to public 9 91 431
2019 Provides services to public 10 90 309
2019 Does not provide services to public 7 93 519
2018 Provides services to public 10 90 370
2018 Does not provide services to public 7 93 573

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 258
2020 Does not provide services to public 18 82 431
2019 Provides services to public 17 83 309
2019 Does not provide services to public 17 83 519
2018 Provides services to public 18 82 374
2018 Does not provide services to public 11 89 573

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 258
2020 Does not provide services to public 11 89 431
2019 Provides services to public 11 89 309
2019 Does not provide services to public 12 88 519
2018 Provides services to public 11 89 371
2018 Does not provide services to public 9 91 573

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 258
2020 Does not provide services to public 7 93 431
2019 Provides services to public 6 94 309
2019 Does not provide services to public 6 94 519
2018 Provides services to public 5 95 371
2018 Does not provide services to public 4 96 573

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 18 82 258
2020 Does not provide services to public 16 84 431
2019 Provides services to public 19 81 309
2019 Does not provide services to public 16 84 519
2018 Provides services to public 22 78 372
2018 Does not provide services to public 18 82 573

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 258
2020 Does not provide services to public 8 92 431
2019 Provides services to public 12 88 309
2019 Does not provide services to public 11 89 519
2018 Provides services to public 10 90 370
2018 Does not provide services to public 11 89 573

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 258
2020 Does not provide services to public 33 67 431
2019 Provides services to public 26 74 309
2019 Does not provide services to public 24 76 519
2018 Provides services to public 32 68 375
2018 Does not provide services to public 28 72 575

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 229
2020 Does not provide services to public 13 87 400
2019 Provides services to public 10 90 289
2019 Does not provide services to public 11 89 482
2018 Provides services to public 12 88 353
2018 Does not provide services to public 11 89 544

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 26 74 229
2020 Does not provide services to public 18 82 400
2019 Provides services to public 25 75 289
2019 Does not provide services to public 21 79 482
2018 Provides services to public 20 80 350
2018 Does not provide services to public 24 76 544

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 229
2020 Does not provide services to public 9 91 400
2019 Provides services to public 12 88 289
2019 Does not provide services to public 10 90 482
2018 Provides services to public 7 93 350
2018 Does not provide services to public 9 91 544

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 229
2020 Does not provide services to public 10 90 400
2019 Provides services to public 8 92 289
2019 Does not provide services to public 8 92 482
2018 Provides services to public 7 93 350
2018 Does not provide services to public 10 90 544

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 229
2020 Does not provide services to public 12 88 400
2019 Provides services to public 8 92 289
2019 Does not provide services to public 14 86 482
2018 Provides services to public 10 90 350
2018 Does not provide services to public 10 90 544

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 229
2020 Does not provide services to public 6 94 400
2019 Provides services to public 8 92 289
2019 Does not provide services to public 8 92 482
2018 Provides services to public 12 88 351
2018 Does not provide services to public 10 90 544

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 229
2020 Does not provide services to public 9 91 400
2019 Provides services to public 11 89 289
2019 Does not provide services to public 12 88 482
2018 Provides services to public 7 93 350
2018 Does not provide services to public 14 86 545

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 229
2020 Does not provide services to public 19 81 400
2019 Provides services to public 13 87 289
2019 Does not provide services to public 14 86 482
2018 Provides services to public 13 87 352
2018 Does not provide services to public 11 89 544

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 229
2020 Does not provide services to public 13 87 400
2019 Provides services to public 8 92 289
2019 Does not provide services to public 12 88 482
2018 Provides services to public 9 91 351
2018 Does not provide services to public 8 92 544

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 36 64 229
2020 Does not provide services to public 31 69 400
2019 Provides services to public 29 71 289
2019 Does not provide services to public 29 71 482
2018 Provides services to public 32 68 353
2018 Does not provide services to public 23 77 545

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 229
2020 Does not provide services to public 12 88 400
2019 Provides services to public 8 92 289
2019 Does not provide services to public 14 86 482
2018 Provides services to public 5 95 349
2018 Does not provide services to public 7 93 544

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 46 54 229
2020 Does not provide services to public 52 48 400
2019 Provides services to public 48 52 289
2019 Does not provide services to public 46 54 482
2018 Provides services to public 47 53 354
2018 Does not provide services to public 40 60 548

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 1 99 350
2018 Does not provide services to public 1 99 544

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 60 40 229
2020 Does not provide services to public 59 41 400
2019 Provides services to public 58 42 289
2019 Does not provide services to public 52 48 482
2018 Provides services to public 59 41 356
2018 Does not provide services to public 56 44 546

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 229
2020 Does not provide services to public 2 98 400
2019 Provides services to public 3 97 289
2019 Does not provide services to public 3 97 482
2018 Provides services to public 4 96 352
2018 Does not provide services to public 2 98 544

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 229
2020 Does not provide services to public 12 88 400
2019 Provides services to public 13 87 289
2019 Does not provide services to public 11 89 482
2018 Provides services to public 14 86 351
2018 Does not provide services to public 11 89 544

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 22 20 10 9 18 3 51 24 1941
2020 Does not provide services to public 18 19 17 8 7 25 6 53 22 4601
2019 Provides services to public 16 23 20 12 9 14 6 49 26 2155
2019 Does not provide services to public 17 19 19 9 7 23 6 50 23 4230
2018 Provides services to public 15 25 23 10 8 15 4 49 23 2395
2018 Does not provide services to public 15 21 22 8 7 24 5 49 20 4402
2017 Provides services to public 17 21 23 9 10 16 4 47 24 2020
2017 Does not provide services to public 16 19 20 9 8 22 7 49 23 3679
2014 Provides services to public 13 26 22 10 10 15 4 47 25 2211
2014 Does not provide services to public 15 21 19 9 7 23 5 51 21 3497

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 32 18 10 6 5 0 64 17 1940
2020 Does not provide services to public 32 31 17 7 5 8 1 69 13 4600
2019 Provides services to public 29 34 18 9 5 4 1 66 15 2157
2019 Does not provide services to public 32 33 16 7 4 7 1 70 12 4229
2018 Provides services to public 26 35 19 8 6 5 0 65 15 2395
2018 Does not provide services to public 29 35 17 7 4 7 1 69 12 4398
2017 Provides services to public 25 31 22 9 7 6 1 59 17 2018
2017 Does not provide services to public 28 31 17 8 5 10 2 66 14 3673
2014 Provides services to public 23 33 21 9 8 6 1 60 18 2212
2014 Does not provide services to public 25 32 19 8 5 10 1 64 15 3498

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 1940
2020 Does not provide services to public 6 94 4603
2019 Provides services to public 9 91 2156
2019 Does not provide services to public 6 94 4233
2018 Provides services to public 8 92 2401
2018 Does not provide services to public 6 94 4404

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 49 51 140
2020 Does not provide services to public 36 64 232
2019 Provides services to public 36 64 173
2019 Does not provide services to public 45 55 246
2018 Provides services to public 37 63 173
2018 Does not provide services to public 40 60 236

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 84 16 140
2020 Does not provide services to public 75 25 232
2019 Provides services to public 76 24 173
2019 Does not provide services to public 72 28 246
2018 Provides services to public 70 30 177
2018 Does not provide services to public 72 28 239

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 140
2020 Does not provide services to public 9 91 232
2019 Provides services to public 5 95 173
2019 Does not provide services to public 4 96 246
2018 Provides services to public 7 93 172
2018 Does not provide services to public 8 92 236

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 4 96 172
2018 Does not provide services to public 0 100 236

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 140
2020 Does not provide services to public 4 96 232
2019 Provides services to public 11 89 173
2019 Does not provide services to public 7 93 246
2018 Provides services to public 6 94 172
2018 Does not provide services to public 9 91 236

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 140
2020 Does not provide services to public 5 95 232
2019 Provides services to public 18 82 173
2019 Does not provide services to public 3 97 246
2018 Provides services to public 22 78 172
2018 Does not provide services to public 4 96 236

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 140
2020 Does not provide services to public 6 94 232
2019 Provides services to public 6 94 173
2019 Does not provide services to public 6 94 246
2018 Provides services to public 5 95 172
2018 Does not provide services to public 7 93 237

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 140
2020 Does not provide services to public 17 83 232
2019 Provides services to public 13 87 172
2019 Does not provide services to public 12 88 245
2018 Provides services to public 14 86 172
2018 Does not provide services to public 17 83 237

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 140
2020 Does not provide services to public 10 90 232
2019 Provides services to public 9 91 172
2019 Does not provide services to public 11 89 245
2018 Provides services to public 13 87 172
2018 Does not provide services to public 13 87 238

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 140
2020 Does not provide services to public 8 92 232
2019 Provides services to public 4 96 172
2019 Does not provide services to public 6 94 245
2018 Provides services to public 6 94 173
2018 Does not provide services to public 10 90 237

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 4 96 172
2018 Does not provide services to public 5 95 237

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 140
2020 Does not provide services to public 34 66 232
2019 Provides services to public 26 74 172
2019 Does not provide services to public 31 69 245
2018 Provides services to public 23 77 172
2018 Does not provide services to public 22 78 237

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 140
2020 Does not provide services to public 42 58 232
2019 Provides services to public 42 58 172
2019 Does not provide services to public 38 62 245
2018 Provides services to public 36 64 174
2018 Does not provide services to public 40 60 239

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 140
2020 Does not provide services to public 5 95 232

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 140
2020 Does not provide services to public 12 88 232
2019 Provides services to public 13 87 172
2019 Does not provide services to public 9 91 245
2018 Provides services to public 8 92 173
2018 Does not provide services to public 8 92 238

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 140
2020 Does not provide services to public 18 82 232
2019 Provides services to public 21 79 172
2019 Does not provide services to public 14 86 245
2018 Provides services to public 19 81 174
2018 Does not provide services to public 13 87 238

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 140
2020 Does not provide services to public 11 89 232
2019 Provides services to public 8 92 172
2019 Does not provide services to public 12 88 245
2018 Provides services to public 15 85 172
2018 Does not provide services to public 14 86 237

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 140
2020 Does not provide services to public 0 100 232
2019 Provides services to public 0 100 172
2019 Does not provide services to public 0 100 245

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 140
2020 Does not provide services to public 13 87 232
2019 Provides services to public 19 81 172
2019 Does not provide services to public 18 82 245
2018 Provides services to public 20 80 174
2018 Does not provide services to public 20 80 238

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 33 67 140
2020 Does not provide services to public 18 82 232
2019 Provides services to public 31 69 170
2019 Does not provide services to public 29 71 242
2018 Provides services to public 30 70 175
2018 Does not provide services to public 35 65 239

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 24 76 140
2020 Does not provide services to public 8 92 232
2019 Provides services to public 15 85 170
2019 Does not provide services to public 18 82 242
2018 Provides services to public 20 80 174
2018 Does not provide services to public 18 82 238

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 140
2020 Does not provide services to public 5 95 232
2019 Provides services to public 7 93 170
2019 Does not provide services to public 3 97 242
2018 Provides services to public 8 92 173
2018 Does not provide services to public 5 95 239

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 23 77 140
2020 Does not provide services to public 13 87 232
2019 Provides services to public 16 84 170
2019 Does not provide services to public 12 88 242
2018 Provides services to public 16 84 175
2018 Does not provide services to public 12 88 239

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 140
2020 Does not provide services to public 3 97 232
2019 Provides services to public 4 96 170
2019 Does not provide services to public 2 98 242
2018 Provides services to public 6 94 172
2018 Does not provide services to public 2 98 237

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 140
2020 Does not provide services to public 5 95 232
2019 Provides services to public 3 97 170
2019 Does not provide services to public 5 95 242
2018 Provides services to public 6 94 172
2018 Does not provide services to public 3 97 237

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 140
2020 Does not provide services to public 11 89 232
2019 Provides services to public 12 88 170
2019 Does not provide services to public 7 93 242
2018 Provides services to public 12 88 172
2018 Does not provide services to public 6 94 238

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 140
2020 Does not provide services to public 5 95 232
2019 Provides services to public 6 94 170
2019 Does not provide services to public 6 94 242
2018 Provides services to public 9 91 172
2018 Does not provide services to public 10 90 237

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 140
2020 Does not provide services to public 60 40 232
2019 Provides services to public 52 48 170
2019 Does not provide services to public 54 46 242
2018 Provides services to public 45 55 175
2018 Does not provide services to public 49 51 237

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 127
2020 Does not provide services to public 3 97 216
2019 Provides services to public 6 94 159
2019 Does not provide services to public 6 94 212
2018 Provides services to public 3 97 161
2018 Does not provide services to public 7 93 229

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 127
2020 Does not provide services to public 19 81 216
2019 Provides services to public 19 81 159
2019 Does not provide services to public 17 83 212
2018 Provides services to public 19 81 160
2018 Does not provide services to public 22 78 229

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 127
2020 Does not provide services to public 3 97 216
2019 Provides services to public 6 94 159
2019 Does not provide services to public 3 97 212

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 127
2020 Does not provide services to public 6 94 216

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 159
2019 Does not provide services to public 4 96 212
2018 Provides services to public 4 96 160
2018 Does not provide services to public 3 97 229

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 3 97 127
2020 Does not provide services to public 5 95 216
2018 Provides services to public 4 96 160
2018 Does not provide services to public 12 88 230

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 127
2020 Does not provide services to public 15 85 216
2019 Provides services to public 11 89 159
2019 Does not provide services to public 8 92 212
2018 Provides services to public 11 89 161
2018 Does not provide services to public 10 90 229

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 127
2020 Does not provide services to public 7 93 216
2019 Provides services to public 6 94 159
2019 Does not provide services to public 6 94 212
2018 Provides services to public 14 86 161
2018 Does not provide services to public 7 93 229

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 29 71 127
2020 Does not provide services to public 24 76 216
2019 Provides services to public 24 76 159
2019 Does not provide services to public 25 75 212
2018 Provides services to public 28 72 161
2018 Does not provide services to public 21 79 230

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 127
2020 Does not provide services to public 8 92 216
2019 Provides services to public 6 94 159
2019 Does not provide services to public 9 91 212
2018 Provides services to public 10 90 161
2018 Does not provide services to public 7 93 230

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 127
2020 Does not provide services to public 48 52 216
2019 Provides services to public 45 55 159
2019 Does not provide services to public 48 52 212
2018 Provides services to public 47 53 164
2018 Does not provide services to public 40 60 230

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 62 38 127
2020 Does not provide services to public 64 36 216
2019 Provides services to public 58 42 159
2019 Does not provide services to public 60 40 212
2018 Provides services to public 64 36 165
2018 Does not provide services to public 60 40 231

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 4 96 160
2018 Does not provide services to public 2 98 229

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 127
2020 Does not provide services to public 14 86 216
2019 Provides services to public 13 87 159
2019 Does not provide services to public 8 92 212
2018 Provides services to public 18 82 160
2018 Does not provide services to public 13 87 229

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 23 22 5 5 22 4 57 13 1933
2020 Does not provide services to public 20 19 18 5 3 30 5 60 12 4597
2019 Provides services to public 19 21 22 6 4 21 6 55 14 2152
2019 Does not provide services to public 20 16 21 4 3 29 6 56 11 4224
2018 Provides services to public 16 24 27 6 4 19 4 53 12 2393
2018 Does not provide services to public 17 19 24 3 3 29 5 54 9 4404
2017 Provides services to public 18 21 24 5 5 22 5 54 13 2019
2017 Does not provide services to public 18 19 21 4 3 29 6 58 10 3678
2014 Provides services to public 15 23 25 6 4 23 4 51 14 2213
2014 Does not provide services to public 15 20 22 4 3 31 6 55 10 3491

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 32 20 5 4 7 1 68 11 1937
2020 Does not provide services to public 34 31 17 5 3 10 1 72 9 4607
2019 Provides services to public 32 32 18 6 4 6 1 69 12 2148
2019 Does not provide services to public 35 30 18 4 3 9 1 73 7 4217
2018 Provides services to public 27 36 20 6 3 7 1 68 10 2381
2018 Does not provide services to public 30 34 19 4 2 10 1 72 7 4395
2017 Provides services to public 28 31 19 6 4 9 2 67 12 2012
2017 Does not provide services to public 30 32 17 4 3 13 2 73 8 3671
2014 Provides services to public 24 33 22 6 4 11 1 64 11 2211
2014 Does not provide services to public 26 31 19 5 2 15 1 68 9 3489

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 1930
2020 Does not provide services to public 7 93 4582

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 1933
2020 Does not provide services to public 8 92 4590
2019 Provides services to public 12 88 2158
2019 Does not provide services to public 11 89 4237
2017 Provides services to public 12 88 2021
2017 Does not provide services to public 13 87 3675
2014 Provides services to public 14 86 2201
2014 Does not provide services to public 12 88 3483

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 182
2020 Does not provide services to public 48 52 367

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 74 26 182
2020 Does not provide services to public 82 18 366
2019 Provides services to public 69 31 273
2019 Does not provide services to public 81 19 481
2017 Provides services to public 67 33 282
2017 Does not provide services to public 78 22 460
2014 Provides services to public 68 32 296
2014 Does not provide services to public 74 26 423

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 41 8 12 3 0 0 77 15 137
2020 Does not provide services to public 55 31 6 3 4 0 0 87 7 294
2019 Provides services to public 43 34 8 11 3 0 0 77 15 198
2019 Does not provide services to public 56 26 8 6 4 0 1 82 10 399
2017 Provides services to public 42 43 6 3 5 0 1 86 8 210
2017 Does not provide services to public 56 30 5 5 3 0 1 87 8 377
2014 Provides services to public 49 32 5 8 5 0 1 82 13 198
2014 Does not provide services to public 59 27 5 6 2 0 1 87 8 330

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 31 13 8 4 2 5 73 12 1939
2020 Does not provide services to public 45 32 9 6 3 3 3 82 9 4600
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 32 17 13 10 1 0 60 23 1936
2020 Does not provide services to public 33 33 15 10 6 3 0 68 17 4593

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 38 13 14 7 0 0 65 22 1942
2020 Does not provide services to public 34 39 12 11 3 0 0 73 14 4609

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 37 15 14 6 0 0 65 20 1934
2020 Does not provide services to public 35 36 13 10 5 1 0 72 15 4604

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 39 16 11 7 0 1 65 19 1933
2020 Does not provide services to public 32 36 17 8 5 1 1 70 12 4573

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 37 15 7 4 1 1 73 11 1934
2020 Does not provide services to public 42 34 12 6 3 1 2 78 9 4601

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 17 10 1 1 15 10 84 2 1933
2020 Does not provide services to public 54 18 8 1 1 13 6 88 2 4599

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 35 13 9 5 1 0 72 15 1936
2020 Does not provide services to public 45 32 9 6 5 2 0 79 11 4600

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 31 11 8 5 0 0 77 12 1937
2020 Does not provide services to public 49 32 8 6 4 0 0 82 10 4599

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 31 12 11 9 0 0 68 20 1938
2020 Does not provide services to public 48 30 9 7 4 0 0 79 12 4595

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 730
2020 Does not provide services to public 72 28 1445

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 36 18 20 8 0 0 53 29 591
2020 Does not provide services to public 18 36 18 19 8 0 0 54 27 1300

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 40 15 7 5 1 0 72 12 1937
2020 Does not provide services to public 37 39 12 7 3 2 0 78 10 4606
2019 Provides services to public 26 39 18 10 5 2 0 66 16 2160
2019 Does not provide services to public 33 40 15 6 3 2 0 75 10 4237
2018 Provides services to public 23 39 18 11 6 2 0 64 18 2407
2018 Does not provide services to public 29 41 15 8 3 3 0 73 12 4398
2017 Provides services to public 18 38 20 13 8 3 0 58 22 2020
2017 Does not provide services to public 23 41 17 10 5 4 0 67 15 3676

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 29 13 12 9 1 0 65 22 1933
2020 Does not provide services to public 37 29 12 13 8 1 0 67 21 4598

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 28 15 6 4 2 1 74 10 1931
2020 Does not provide services to public 46 28 13 6 3 3 0 77 9 4585

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 34 19 12 8 0 0 61 20 1940
2020 Does not provide services to public 33 34 15 11 6 1 0 67 17 4608
2019 Provides services to public 22 37 19 14 7 1 0 59 22 2162
2019 Does not provide services to public 27 36 17 12 6 2 0 64 18 4235
2018 Provides services to public 19 36 20 15 9 1 0 56 24 2411
2018 Does not provide services to public 22 39 18 12 6 2 0 63 19 4402
2017 Provides services to public 15 38 19 16 11 1 0 54 28 2022
2017 Does not provide services to public 20 38 18 13 9 2 0 59 23 3670

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 44 16 18 7 0 0 59 25 730
2020 Does not provide services to public 19 44 14 16 6 1 1 64 22 1445
2019 Provides services to public 16 38 18 16 10 1 1 55 27 718
2019 Does not provide services to public 17 44 15 14 7 3 1 63 22 1249

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 28 22 16 13 0 0 49 29 1941
2020 Does not provide services to public 32 28 19 11 8 0 1 61 20 4609

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 25 22 15 19 0 0 44 35 1938
2020 Does not provide services to public 26 29 20 12 12 0 0 56 24 4593
2019 Provides services to public 11 22 22 18 27 0 0 33 45 2164
2019 Does not provide services to public 16 28 23 15 18 0 0 44 33 4233
2018 Provides services to public 6 15 22 20 37 0 0 21 57 2405
2018 Does not provide services to public 13 22 23 18 23 0 1 36 41 4410
2017 Provides services to public 8 18 19 20 35 0 0 26 55 2017
2017 Does not provide services to public 15 20 22 16 26 0 1 35 42 3671

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 25 26 18 13 0 0 44 30 1938
2020 Does not provide services to public 19 28 26 16 10 0 0 47 27 4609
2019 Provides services to public 20 31 26 13 10 0 0 51 23 2159
2019 Does not provide services to public 22 28 26 14 9 0 0 50 23 4234
2018 Provides services to public 17 28 28 16 11 0 0 46 27 2404
2018 Does not provide services to public 17 29 29 15 9 0 1 47 24 4398
2017 Provides services to public 21 28 27 15 9 0 0 49 24 2018
2017 Does not provide services to public 19 29 28 15 9 0 1 48 25 3675

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 21 11 5 0 2 62 17 1935
2020 Does not provide services to public 30 31 21 12 6 0 1 61 18 4597
2019 Provides services to public 32 32 19 9 5 0 3 65 15 2157
2019 Does not provide services to public 30 31 21 10 6 0 1 62 17 4221
2018 Provides services to public 28 31 23 11 6 0 2 60 17 2395
2018 Does not provide services to public 25 31 24 12 6 1 1 57 18 4385
2017 Provides services to public 29 33 20 9 5 0 4 64 15 2013
2017 Does not provide services to public 28 31 22 12 6 1 1 60 18 3669

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 22 22 17 15 0 1 44 33 1928
2020 Does not provide services to public 27 25 21 15 11 0 2 53 26 4587
2019 Provides services to public 23 23 23 16 14 0 1 46 30 2155
2019 Does not provide services to public 26 25 22 14 11 1 1 51 26 4214
2018 Provides services to public 19 24 23 17 17 0 1 43 34 2398
2018 Does not provide services to public 21 27 23 15 11 1 1 49 27 4394
2017 Provides services to public 21 21 23 17 16 0 1 43 34 2017
2017 Does not provide services to public 22 25 24 15 11 0 3 48 28 3673

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 26 18 8 7 0 1 66 16 1930
2020 Does not provide services to public 42 27 15 8 5 0 3 71 13 4598
2019 Provides services to public 39 30 17 8 5 0 1 70 13 2154
2019 Does not provide services to public 48 25 14 6 4 0 3 75 11 4217
2018 Provides services to public 36 28 18 8 7 0 2 65 16 2406
2018 Does not provide services to public 42 27 15 7 4 1 3 72 12 4387
2017 Provides services to public 38 29 16 7 5 0 4 70 13 2011
2017 Does not provide services to public 42 26 15 7 4 1 5 72 12 3671

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 26 24 15 13 0 0 47 29 1934
2020 Does not provide services to public 25 28 23 13 11 0 1 53 24 4601
2019 Provides services to public 22 29 24 12 12 0 0 51 25 2155
2019 Does not provide services to public 31 28 21 10 9 0 1 60 19 4234
2018 Provides services to public 19 28 24 15 14 0 1 47 29 2401
2018 Does not provide services to public 27 28 23 13 8 1 1 55 21 4404
2017 Provides services to public 20 30 26 12 12 0 0 50 23 2005
2017 Does not provide services to public 25 30 23 13 8 0 1 56 21 3661

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 24 18 11 10 0 7 57 24 1939
2020 Does not provide services to public 34 22 18 10 8 0 7 61 20 4602

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 35 23 10 5 0 1 61 16 1934
2020 Does not provide services to public 33 33 19 9 4 0 1 67 13 4593
2019 Provides services to public 26 37 23 9 5 0 0 64 13 2157
2019 Does not provide services to public 31 35 19 9 4 1 1 67 14 4222
2018 Provides services to public 23 34 25 11 6 0 1 58 17 2405
2018 Does not provide services to public 26 37 23 9 3 1 1 64 13 4389
2017 Provides services to public 27 33 21 11 7 0 1 60 18 2002
2017 Does not provide services to public 28 33 22 10 5 1 1 63 15 3654

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 33 24 12 7 1 0 57 19 1931
2020 Does not provide services to public 26 35 21 11 6 0 1 61 17 4599
2019 Provides services to public 25 34 22 12 5 0 1 60 18 2157
2019 Does not provide services to public 25 34 22 12 5 1 1 61 17 4226
2018 Provides services to public 21 34 24 12 7 0 1 56 19 2404
2018 Does not provide services to public 22 34 25 12 6 1 1 57 18 4391
2017 Provides services to public 23 34 23 13 6 1 1 58 19 2005
2017 Does not provide services to public 23 34 23 13 5 1 1 58 19 3656

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 34 20 12 5 0 0 62 18 1933
2020 Does not provide services to public 32 32 19 11 6 0 0 65 16 4596
2019 Provides services to public 32 31 21 10 5 0 1 64 15 2151
2019 Does not provide services to public 30 34 20 10 6 0 0 64 16 4221
2018 Provides services to public 28 35 21 10 5 0 1 63 15 2404
2018 Does not provide services to public 28 34 21 11 5 1 1 62 16 4386
2017 Provides services to public 31 33 19 11 5 1 1 64 16 2006
2017 Does not provide services to public 28 32 20 12 6 1 1 62 18 3655

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 31 15 11 5 0 0 69 16 1928
2020 Does not provide services to public 45 28 14 7 5 0 1 73 12 4590
2019 Provides services to public 39 29 16 9 6 0 0 69 15 2153
2019 Does not provide services to public 46 27 14 8 5 1 1 73 13 4216

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 29 21 9 6 0 1 64 15 1935
2020 Does not provide services to public 31 30 22 10 6 0 0 62 16 4593

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 31 22 13 7 0 0 58 20 1937
2020 Does not provide services to public 29 32 22 11 6 0 0 61 17 4594
2019 Provides services to public 35 33 18 8 5 0 1 69 13 2148
2019 Does not provide services to public 36 33 18 8 4 0 1 69 12 4206
2018 Provides services to public 29 31 23 10 6 0 0 61 16 2399
2018 Does not provide services to public 29 34 22 10 4 1 1 64 14 4375
2017 Provides services to public 32 32 21 9 5 0 1 65 14 1998
2017 Does not provide services to public 31 32 21 10 4 1 2 65 14 3652

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 29 17 8 3 0 0 72 11 1935
2020 Does not provide services to public 45 31 14 6 3 0 1 77 9 4583
2019 Provides services to public 47 29 15 5 3 0 1 76 9 2147
2019 Does not provide services to public 55 24 12 5 3 0 1 80 8 4217
2018 Provides services to public 44 29 16 6 4 0 1 74 10 2401
2018 Does not provide services to public 51 26 13 6 3 0 1 78 9 4382
2017 Provides services to public 47 26 15 6 4 0 1 74 10 2019
2017 Does not provide services to public 53 24 13 5 4 0 1 79 9 3675

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 34 22 11 6 0 0 61 17 1926
2020 Does not provide services to public 30 35 22 10 4 0 0 65 13 4588

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 18 8 3 3 0 4 86 6 1929
2020 Does not provide services to public 69 16 6 3 1 1 5 90 4 4586
2019 Provides services to public 69 16 7 2 2 1 4 89 4 2142
2019 Does not provide services to public 75 12 4 2 1 1 5 92 3 4205
2018 Provides services to public 63 20 8 3 2 1 3 87 5 2397
2018 Does not provide services to public 71 16 5 2 1 1 4 91 3 4374

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 13 7 4 3 0 1 86 7 1927
2020 Does not provide services to public 77 10 5 3 3 1 2 89 6 4591
2019 Provides services to public 68 15 8 4 4 0 1 84 8 2156
2019 Does not provide services to public 74 12 6 3 3 0 1 88 6 4227
2018 Provides services to public 64 19 8 4 3 0 2 84 7 2403
2018 Does not provide services to public 70 14 7 3 3 1 2 87 6 4379
2017 Provides services to public 70 14 7 5 3 1 1 85 8 2016
2017 Does not provide services to public 71 14 6 3 2 1 2 87 6 3673

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 27 11 4 3 0 0 82 7 1921
2020 Does not provide services to public 63 23 8 3 2 0 1 87 5 4577
2019 Provides services to public 48 33 12 4 3 0 0 81 7 2152
2019 Does not provide services to public 56 27 10 4 3 0 1 83 6 4214
2018 Provides services to public 44 33 15 5 3 0 1 77 8 2412
2018 Does not provide services to public 52 28 12 4 2 0 1 81 6 4407
2017 Provides services to public 47 33 13 4 2 0 1 81 6 2017
2017 Does not provide services to public 53 28 11 4 2 1 1 82 6 3674

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 20 13 7 5 0 0 75 11 1927
2020 Does not provide services to public 63 18 9 4 4 0 1 82 8 4590
2019 Provides services to public 52 25 11 5 5 0 1 78 11 2153
2019 Does not provide services to public 61 19 10 5 4 0 1 81 8 4203
2018 Provides services to public 48 26 13 7 6 0 1 74 13 2401
2018 Does not provide services to public 55 23 11 6 4 1 1 80 9 4401
2017 Provides services to public 55 22 11 7 4 0 1 78 11 2022
2017 Does not provide services to public 57 22 11 5 4 0 1 80 9 3669

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 18 9 3 1 0 12 85 5 1932
2020 Does not provide services to public 60 14 6 2 1 0 16 89 4 4586
2019 Provides services to public 57 17 7 2 2 0 16 87 5 2142
2019 Does not provide services to public 59 13 7 2 1 0 18 88 4 4195
2018 Provides services to public 51 18 8 3 2 0 18 85 6 2392
2018 Does not provide services to public 53 16 7 2 1 0 21 87 4 4387
2017 Provides services to public 54 17 8 2 1 0 18 86 4 2015
2017 Does not provide services to public 54 16 7 2 1 1 20 88 3 3670

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 28 12 4 2 0 1 82 6 1937
2020 Does not provide services to public 70 18 7 1 1 0 3 90 3 4592
2019 Provides services to public 56 27 10 3 2 0 2 84 5 2142
2019 Does not provide services to public 71 17 6 1 1 0 3 91 2 4210
2018 Provides services to public 51 30 11 4 2 0 3 83 5 2407
2018 Does not provide services to public 66 20 7 1 1 1 5 91 2 4391
2017 Provides services to public 56 28 9 2 1 0 3 87 3 1999
2017 Does not provide services to public 67 19 5 2 1 1 6 92 2 3653

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 16 7 4 2 0 1 87 6 1939
2020 Does not provide services to public 68 15 7 4 4 0 1 84 9 4606
2019 Provides services to public 67 17 7 4 4 0 1 85 8 2157
2019 Does not provide services to public 69 15 6 4 5 0 2 86 8 4221
2018 Provides services to public 62 19 8 5 5 0 2 83 10 2411
2018 Does not provide services to public 66 14 7 5 5 1 3 82 11 4404
2017 Provides services to public 61 18 7 5 4 0 3 83 10 2014
2017 Does not provide services to public 62 17 9 4 4 0 3 82 9 3678

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 32 15 5 3 0 0 78 8 1936
2020 Does not provide services to public 45 31 14 6 3 0 0 77 9 4606
2019 Provides services to public 51 31 11 4 2 0 1 83 6 2145
2019 Does not provide services to public 54 27 12 3 2 0 1 82 5 4214
2018 Provides services to public 45 33 14 4 2 0 1 79 6 2403
2018 Does not provide services to public 48 30 14 4 2 0 1 79 6 4394
2017 Provides services to public 48 33 14 3 1 0 1 81 4 2013
2017 Does not provide services to public 48 31 13 4 2 0 2 80 6 3673

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 40 23 8 5 0 0 64 12 1937
2020 Does not provide services to public 27 43 21 6 2 0 0 71 8 4608

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 29 38 15 7 0 0 41 21 1940
2020 Does not provide services to public 12 36 35 13 4 0 0 48 17 4611
2019 Provides services to public 12 36 33 14 5 0 0 48 20 2162
2019 Does not provide services to public 17 36 32 11 4 0 0 52 15 4242
2018 Provides services to public 11 31 36 16 6 0 0 42 22 2412
2018 Does not provide services to public 13 35 35 12 4 0 0 48 16 4417
2017 Provides services to public 12 29 37 14 8 0 0 41 22 2023
2017 Does not provide services to public 13 30 37 15 5 0 0 43 20 3682

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 21 40 19 9 0 0 28 32 1934
2020 Does not provide services to public 9 20 39 23 9 0 0 32 29 4604
2019 Provides services to public 9 19 40 22 11 0 0 33 27 2153
2019 Does not provide services to public 9 17 37 25 12 0 0 37 25 4218
2018 Provides services to public 10 18 39 22 11 0 0 33 27 2396
2018 Does not provide services to public 8 17 38 25 11 0 0 37 25 4382
2017 Provides services to public 8 17 42 20 12 0 0 32 26 2018
2017 Does not provide services to public 6 18 40 23 12 0 1 35 25 3664
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 33 19 0 41 59 1941
2020 Does not provide services to public 37 45 18 1 55 45 4617

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 29 71 847
2020 Does not provide services to public 32 68 1563

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 19 16 9 11 1 6 61 21 1942
2020 Does not provide services to public 46 19 13 7 6 2 8 71 14 4610
2019 Provides services to public 31 20 18 11 14 1 5 55 27 2144
2019 Does not provide services to public 39 20 15 9 10 1 6 64 20 4194
2018 Provides services to public 29 17 18 14 16 1 6 49 32 2408
2018 Does not provide services to public 38 19 15 10 9 2 7 62 21 4410

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 21 17 21 31 1 1 29 53 844
2020 Does not provide services to public 11 26 15 22 23 1 4 38 47 1561

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 16 18 23 37 1 1 21 61 847
2020 Does not provide services to public 7 21 15 23 33 1 2 28 57 1561
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