2020 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 39 16 9 3 0 0 72 12 628
2020 Non-shift worker 41 38 10 7 3 0 0 80 10 5932
2019 Shift worker 40 40 10 6 3 0 0 81 9 898
2019 Non-shift worker 40 39 10 7 4 0 0 79 10 5472
2018 Shift worker 35 45 11 6 3 0 0 80 9 1110
2018 Non-shift worker 37 43 10 6 3 0 0 80 10 5684
2017 Shift worker 42 42 9 5 2 0 0 84 7 638
2017 Non-shift worker 39 42 9 6 3 0 0 82 10 5055
2014 Shift worker 36 43 10 7 4 0 0 79 11 942
2014 Non-shift worker 31 44 11 9 5 0 0 75 14 4768

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 36 19 14 11 0 0 57 24 628
2020 Non-shift worker 37 36 12 10 5 0 0 73 15 5919
2019 Shift worker 26 38 17 11 8 0 0 64 19 899
2019 Non-shift worker 33 38 13 10 6 0 0 71 16 5457
2018 Shift worker 21 39 17 14 9 0 0 60 23 1115
2018 Non-shift worker 31 40 13 9 6 0 0 72 15 5696
2017 Shift worker 23 33 18 14 12 0 0 56 26 637
2017 Non-shift worker 31 38 12 11 8 0 0 69 19 5053

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 11 3 2 0 0 83 5 624
2020 Non-shift worker 55 33 8 3 1 0 0 87 4 5884
2019 Shift worker 56 32 7 3 1 0 0 88 5 898
2019 Non-shift worker 53 34 8 3 2 0 0 87 5 5438
2018 Shift worker 53 35 7 3 2 0 0 88 5 1113
2018 Non-shift worker 54 35 8 3 1 0 0 88 4 5669
2017 Shift worker 60 31 7 1 1 0 0 91 2 636
2017 Non-shift worker 55 33 7 2 2 0 0 89 4 5049
2014 Shift worker 64 27 6 2 1 0 0 91 3 942
2014 Non-shift worker 57 30 8 3 1 0 0 88 5 4766

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 42 12 4 2 0 0 82 6 631
2020 Non-shift worker 48 36 9 5 2 0 0 84 7 5925
2019 Shift worker 46 39 8 4 2 0 0 86 6 894
2019 Non-shift worker 45 38 9 5 2 0 0 83 7 5473
2018 Shift worker 44 40 9 4 2 0 0 84 6 1115
2018 Non-shift worker 45 39 9 5 2 0 0 84 7 5695
2017 Shift worker 46 38 10 4 2 0 0 84 6 638
2017 Non-shift worker 47 37 9 5 3 0 0 84 8 5037
2014 Shift worker 49 37 8 3 2 0 0 87 5 942
2014 Non-shift worker 39 40 11 6 3 0 0 80 9 4766

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 34 21 13 7 0 0 60 20 629
2020 Non-shift worker 46 32 13 5 4 0 0 78 9 5907
2019 Shift worker 35 30 17 11 7 0 0 65 17 901
2019 Non-shift worker 41 34 14 7 4 0 0 75 11 5467
2018 Shift worker 24 34 21 13 8 1 0 58 21 1123
2018 Non-shift worker 38 35 15 8 4 1 0 74 11 5685
2017 Shift worker 22 29 24 16 9 0 0 51 25 639
2017 Non-shift worker 37 35 15 8 5 1 0 72 13 5050
2014 Shift worker 24 35 18 12 10 0 0 60 22 945
2014 Non-shift worker 22 34 20 14 9 1 0 57 23 4776

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 36 18 18 8 0 0 56 26 625
2020 Non-shift worker 44 34 12 7 3 0 0 78 10 5888
2019 Shift worker 33 31 16 14 6 0 0 64 20 896
2019 Non-shift worker 38 36 14 8 4 0 0 74 12 5460
2018 Shift worker 20 36 20 14 8 1 0 56 23 1125
2018 Non-shift worker 35 38 15 8 4 0 0 74 12 5678
2017 Shift worker 22 30 23 14 10 0 0 53 24 637
2017 Non-shift worker 35 37 14 9 5 0 0 72 14 5052
2014 Shift worker 20 35 19 15 10 0 0 56 26 945
2014 Non-shift worker 21 35 19 16 8 0 0 57 24 4773

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 27 19 11 11 4 4 56 23 628
2020 Non-shift worker 43 26 16 8 4 3 1 71 13 5922
2019 Shift worker 32 25 18 11 8 3 1 61 20 900
2019 Non-shift worker 39 27 17 9 5 2 1 68 15 5476
2018 Shift worker 26 29 20 12 10 3 1 56 23 1124
2018 Non-shift worker 37 29 17 9 5 3 1 68 14 5701
2017 Shift worker 25 31 22 11 8 1 1 57 20 639
2017 Non-shift worker 34 29 17 10 6 3 1 66 16 5055
2014 Shift worker 27 24 22 12 9 3 3 54 23 945
2014 Non-shift worker 27 28 19 12 9 4 1 58 22 4773
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 31 20 8 4 1 6 65 13 627
2020 Non-shift worker 53 26 12 4 2 1 2 81 7 5927
2019 Shift worker 35 31 19 5 3 1 7 71 9 898
2019 Non-shift worker 49 29 13 4 3 1 2 80 7 5477

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 34 19 8 6 0 0 67 14 629
2020 Non-shift worker 48 30 10 7 4 0 0 78 12 5921
2019 Shift worker 39 34 13 8 6 0 0 73 14 895
2019 Non-shift worker 44 33 10 8 4 1 0 78 13 5458
2018 Shift worker 35 35 13 9 6 0 0 71 16 1120
2018 Non-shift worker 42 34 10 8 5 1 0 77 12 5641
2017 Shift worker 40 31 11 10 7 0 0 72 17 637
2017 Non-shift worker 42 32 11 9 6 0 0 75 15 5055
2014 Shift worker 32 40 12 9 6 0 0 73 15 943
2014 Non-shift worker 38 35 11 10 5 0 0 73 16 4776

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 14 8 6 0 3 71 14 631
2020 Non-shift worker 57 25 9 6 4 0 0 82 9 5931
2019 Shift worker 46 30 13 7 4 0 0 76 10 900
2019 Non-shift worker 51 29 10 6 4 0 0 80 10 5480
2018 Shift worker 42 32 12 8 6 1 0 74 14 1120
2018 Non-shift worker 49 29 10 7 4 0 0 78 11 5658
2017 Shift worker 43 28 11 10 7 0 1 72 16 639
2017 Non-shift worker 50 27 10 7 6 0 0 77 13 5050
2014 Shift worker 39 34 13 8 6 0 1 74 14 940
2014 Non-shift worker 46 31 11 6 5 0 0 78 12 4772

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 29 22 12 11 6 1 53 24 629
2020 Non-shift worker 38 31 13 7 4 6 0 74 12 5935
2019 Shift worker 27 29 18 13 8 5 0 59 22 899
2019 Non-shift worker 30 34 15 9 6 6 0 68 16 5475
2018 Shift worker 21 33 21 10 11 4 0 57 22 1114
2018 Non-shift worker 29 33 16 9 6 6 0 67 16 5700
2017 Shift worker 21 33 17 14 10 4 0 56 26 637
2017 Non-shift worker 29 34 15 10 7 6 0 67 18 5054
2014 Shift worker 19 28 21 15 12 5 0 50 28 935
2014 Non-shift worker 21 31 20 11 8 8 0 57 21 4776

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 27 20 20 16 1 0 44 36 630
2020 Non-shift worker 34 33 15 10 6 2 0 68 17 5910
2019 Shift worker 26 28 17 16 12 1 0 55 28 902
2019 Non-shift worker 26 33 17 14 8 2 0 61 22 5459
2018 Shift worker 20 28 19 17 15 1 0 49 32 1113
2018 Non-shift worker 25 34 18 13 8 2 0 60 22 5692
2017 Shift worker 17 31 13 21 17 1 0 48 39 639
2017 Non-shift worker 25 33 17 13 9 2 0 60 23 5056
2014 Shift worker 16 26 22 17 17 2 0 43 35 933
2014 Non-shift worker 17 30 21 17 13 2 0 47 31 4773

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 24 17 25 22 1 0 35 47 629
2020 Non-shift worker 23 33 17 15 8 4 0 58 24 5918
2019 Shift worker 20 23 20 21 15 2 0 43 37 899
2019 Non-shift worker 17 32 20 17 10 4 0 51 28 5459
2018 Shift worker 15 25 19 20 20 2 0 41 40 1116
2018 Non-shift worker 16 31 21 18 10 5 0 49 29 5679
2017 Shift worker 12 22 19 23 20 3 0 35 45 638
2017 Non-shift worker 17 31 19 18 11 4 0 50 30 5055
2014 Shift worker 9 24 20 24 20 3 0 34 45 938
2014 Non-shift worker 10 25 22 23 16 4 0 37 40 4772

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 22 17 24 26 2 0 31 51 630
2020 Non-shift worker 20 34 17 18 9 2 0 56 27 5928
2019 Shift worker 16 26 19 21 17 2 0 43 38 901
2019 Non-shift worker 15 31 19 20 12 3 0 48 33 5456
2018 Shift worker 12 26 18 22 20 2 0 39 43 1116
2018 Non-shift worker 14 32 19 20 12 2 0 47 33 5698
2017 Shift worker 13 26 14 22 21 2 1 40 45 636
2017 Non-shift worker 16 31 18 18 14 3 0 49 33 5047
2014 Shift worker 10 25 20 22 21 2 0 36 44 938
2014 Non-shift worker 10 28 20 23 16 2 0 39 40 4774
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 31 21 20 10 0 0 50 29 629
2020 Non-shift worker 32 36 14 11 5 0 0 69 17 5926
2019 Shift worker 22 36 19 15 8 0 0 58 22 897
2019 Non-shift worker 28 38 15 12 7 0 0 66 19 5464
2018 Shift worker 18 34 20 16 11 0 0 52 28 1114
2018 Non-shift worker 26 38 17 11 7 1 0 64 19 5684
2017 Shift worker 19 35 18 14 14 0 0 54 28 637
2017 Non-shift worker 28 35 15 13 10 0 0 63 23 5055
2014 Shift worker 18 34 19 15 14 0 0 52 28 942
2014 Non-shift worker 21 35 18 15 10 0 0 56 26 4767

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 42 15 10 3 0 0 72 13 627
2020 Non-shift worker 32 42 12 11 3 0 0 73 15 5900
2019 Shift worker 30 45 14 8 3 0 0 75 11 896
2019 Non-shift worker 27 43 13 12 5 0 0 70 17 5440
2018 Shift worker 28 45 15 8 3 0 0 74 11 1111
2018 Non-shift worker 28 44 13 11 5 0 0 71 16 5698
2017 Shift worker 28 47 13 9 3 0 0 75 12 638
2017 Non-shift worker 28 42 12 11 6 0 0 71 17 5049

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 33 15 12 8 0 0 65 19 629
2020 Non-shift worker 45 30 11 8 5 1 0 76 13 5924
2019 Shift worker 38 33 12 10 6 0 1 72 16 901
2019 Non-shift worker 41 33 12 8 6 1 0 74 14 5472
2018 Shift worker 34 36 13 9 6 0 1 71 16 1120
2018 Non-shift worker 38 36 12 8 5 1 0 75 13 5660
2017 Shift worker 37 34 10 12 6 0 1 72 17 638
2017 Non-shift worker 38 35 11 9 5 0 0 74 15 5062
2014 Shift worker 30 38 14 9 8 0 0 69 17 942
2014 Non-shift worker 36 36 13 9 6 1 0 72 15 4774

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 37 14 22 10 0 0 54 32 632
2020 Non-shift worker 33 41 12 11 3 0 0 74 14 5906
2019 Shift worker 27 42 9 16 6 0 0 69 22 897
2019 Non-shift worker 29 40 12 13 5 0 0 70 18 5459
2018 Shift worker 19 46 10 17 8 0 0 66 24 1111
2018 Non-shift worker 26 47 10 13 4 0 0 73 17 5698
2017 Shift worker 19 34 9 20 18 0 0 53 38 637
2017 Non-shift worker 28 39 12 14 7 0 0 67 21 5061
2014 Shift worker 15 34 12 22 16 0 1 49 38 940
2014 Non-shift worker 20 38 13 18 10 0 0 59 28 4770

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 28 17 8 5 0 1 71 12 628
2020 Non-shift worker 54 22 12 6 4 1 1 78 10 5916

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 30 22 16 17 1 0 45 33 629
2020 Non-shift worker 27 36 17 12 6 1 0 64 18 5917
2019 Shift worker 21 32 17 18 11 1 0 54 29 902
2019 Non-shift worker 23 36 17 13 9 2 0 60 22 5470
2018 Shift worker 14 32 18 19 15 1 0 47 35 1124
2018 Non-shift worker 22 37 18 14 8 2 0 60 22 5693
2017 Shift worker 15 31 14 22 16 1 1 47 39 638
2017 Non-shift worker 25 35 17 12 8 3 0 62 21 5052
2014 Shift worker 14 26 18 20 19 2 1 41 41 942
2014 Non-shift worker 17 32 18 17 13 2 1 50 31 4776

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 37 14 12 10 1 3 62 24 630
2020 Non-shift worker 27 32 14 13 10 2 2 61 24 5927
2019 Shift worker 26 34 15 13 8 2 1 63 22 903
2019 Non-shift worker 24 32 15 14 12 2 2 57 27 5486
2018 Shift worker 20 37 15 13 12 1 1 59 25 1128
2018 Non-shift worker 23 32 15 14 12 2 1 57 27 5690
2017 Shift worker 21 36 11 14 16 1 1 59 30 638
2017 Non-shift worker 25 31 14 14 13 2 2 57 28 5046
2014 Shift worker 21 31 15 13 17 1 2 54 31 943
2014 Non-shift worker 15 28 16 17 20 2 3 45 39 4778

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 23 17 10 7 1 5 63 19 631
2020 Non-shift worker 48 24 15 6 3 1 3 74 10 5937
2019 Shift worker 37 28 16 8 7 0 4 68 15 899
2019 Non-shift worker 46 26 16 6 3 1 3 75 9 5472

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 23 22 17 9 1 4 50 27 630
2020 Non-shift worker 47 26 14 6 3 1 2 76 9 5929
2019 Shift worker 37 26 18 8 6 2 3 67 15 895
2019 Non-shift worker 44 26 15 6 3 1 3 74 10 5465

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 13 6 3 4 1 4 87 7 628
2020 Non-shift worker 78 9 4 2 2 3 3 91 4 5914
2019 Shift worker 71 11 6 3 3 2 5 88 6 896
2019 Non-shift worker 76 9 5 2 2 3 3 91 4 5458

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 12 6 4 3 2 7 86 8 630
2020 Non-shift worker 77 9 4 1 1 2 6 93 3 5917
2019 Shift worker 72 9 5 2 3 1 7 89 6 897
2019 Non-shift worker 79 7 3 1 1 2 8 94 2 5454

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 42 16 14 8 0 0 62 22 626
2020 Non-shift worker 37 39 11 8 4 0 0 77 12 5897
2019 Shift worker 28 38 15 12 7 0 0 66 19 898
2019 Non-shift worker 32 40 13 9 5 0 0 73 14 5442
2018 Shift worker 22 40 16 13 10 0 0 62 23 1114
2018 Non-shift worker 31 42 12 9 5 0 0 74 14 5678
2017 Shift worker 22 43 11 16 8 0 0 65 24 636
2017 Non-shift worker 32 42 11 9 6 0 0 75 15 5041
2014 Shift worker 22 39 15 12 11 0 0 61 24 936
2014 Non-shift worker 22 43 13 13 8 0 0 65 22 4772

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 37 20 11 7 0 0 62 18 625
2020 Non-shift worker 42 34 12 8 4 0 0 76 12 5917
2019 Shift worker 30 38 16 10 6 0 0 68 16 897
2019 Non-shift worker 37 35 15 8 4 0 0 73 13 5457
2018 Shift worker 25 38 20 9 7 0 0 64 16 1111
2018 Non-shift worker 37 38 13 8 4 0 0 75 12 5674
2017 Shift worker 28 38 13 14 6 0 0 67 20 638
2017 Non-shift worker 38 36 14 7 5 0 0 74 12 5043
2014 Shift worker 25 35 19 11 9 0 0 61 21 942
2014 Non-shift worker 28 39 15 11 8 0 0 67 18 4769

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 43 21 12 4 0 0 63 16 624
2020 Non-shift worker 34 41 13 8 3 0 1 75 12 5890
2019 Shift worker 29 39 19 8 5 0 0 68 13 889
2019 Non-shift worker 31 41 14 10 4 0 0 72 14 5420
2018 Shift worker 22 38 22 11 6 0 0 61 17 1112
2018 Non-shift worker 31 39 15 10 5 0 0 70 15 5684
2017 Shift worker 23 42 15 11 7 0 0 66 19 637
2017 Non-shift worker 34 37 13 10 5 0 0 71 15 5042
2014 Shift worker 24 39 18 10 8 0 0 64 18 941
2014 Non-shift worker 25 37 17 12 8 0 0 62 20 4769

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 37 23 17 8 2 1 50 26 629
2020 Non-shift worker 26 44 16 9 3 2 0 72 12 5927
2019 Shift worker 14 41 19 15 8 2 1 56 24 901
2019 Non-shift worker 21 44 18 9 4 3 0 67 14 5476
2018 Shift worker 12 35 28 14 8 2 0 49 23 1126
2018 Non-shift worker 22 40 21 9 4 3 0 64 14 5707
2017 Shift worker 13 33 22 21 8 2 1 47 30 638
2017 Non-shift worker 23 41 17 10 5 3 0 67 15 5049

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 30 17 20 14 0 0 49 34 630
2020 Non-shift worker 45 30 10 9 5 0 0 76 14 5916
2019 Shift worker 29 31 18 11 11 0 0 60 22 895
2019 Non-shift worker 43 32 10 9 5 0 0 75 14 5471
2018 Shift worker 21 36 18 14 10 1 0 58 24 1113
2018 Non-shift worker 41 35 11 8 4 0 0 76 13 5693
2017 Shift worker 20 33 17 14 15 0 0 54 30 639
2017 Non-shift worker 43 32 10 8 6 0 1 75 14 5046
2014 Shift worker 20 30 18 16 14 0 1 50 31 939
2014 Non-shift worker 35 35 13 10 7 0 1 70 17 4770

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 12 6 3 0 2 79 9 629
2020 Non-shift worker 30 34 19 10 7 0 0 64 17 5918
2019 Shift worker 37 39 14 6 3 0 2 77 8 897
2019 Non-shift worker 30 34 19 10 7 0 0 64 17 5458
2018 Shift worker 40 36 14 6 3 0 2 77 9 1114
2018 Non-shift worker 30 33 20 10 7 0 1 63 17 5702
2017 Shift worker 36 37 15 5 2 0 5 77 7 638
2017 Non-shift worker 27 36 20 9 5 0 2 65 15 5058
2014 Shift worker 39 37 14 4 2 0 2 79 7 939
2014 Non-shift worker 25 35 22 10 7 0 1 60 17 4771

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 630
2020 Non-shift worker 40 60 5934

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 9 13 4 13 3 48 40 34 632
2020 Non-shift worker 56 16 8 2 2 3 12 85 5 5932

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 24 47 29 631
2020 Non-shift worker 23 43 34 5934
2019 Shift worker 27 47 27 897
2019 Non-shift worker 24 41 34 5484
2018 Shift worker 26 46 28 1098
2018 Non-shift worker 23 43 34 5698
2017 Shift worker 17 46 37 638
2017 Non-shift worker 23 44 32 5059
2014 Shift worker 23 50 27 941
2014 Non-shift worker 25 42 33 4775

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 20 51 10 15 2 2 130
2020 Non-shift worker 19 39 23 4 8 7 1396
2019 Shift worker 11 36 9 20 19 5 223
2019 Non-shift worker 19 32 24 5 13 6 1350
2018 Shift worker 18 38 9 22 4 8 279
2018 Non-shift worker 23 35 24 6 7 5 1368
2017 Shift worker 18 36 14 11 5 15 131
2017 Non-shift worker 24 33 20 5 11 7 1199
2014 Shift worker 27 35 10 20 9999 8 200
2014 Non-shift worker 28 28 22 10 9999 12 1238
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 40 12 7 3 0 0 78 10 622
2020 Non-shift worker 47 38 8 4 2 0 0 86 6 5907
2019 Shift worker 38 42 11 6 3 1 0 80 8 897
2019 Non-shift worker 42 41 9 5 2 0 0 83 8 5447
2018 Shift worker 35 42 13 6 4 1 0 77 10 1112
2018 Non-shift worker 44 41 8 4 2 0 0 86 6 5702
2017 Shift worker 34 41 13 9 2 0 0 76 12 638
2017 Non-shift worker 41 41 9 6 3 0 0 82 9 5045
2014 Shift worker 31 42 15 7 4 2 0 74 11 941
2014 Non-shift worker 35 41 13 7 4 1 0 76 11 4768

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 37 23 16 9 1 0 51 25 629
2020 Non-shift worker 24 45 18 10 3 1 0 69 13 5926
2019 Shift worker 22 39 18 13 6 1 0 62 19 902
2019 Non-shift worker 22 46 17 11 4 1 0 68 14 5477
2018 Shift worker 14 38 24 14 8 2 0 53 23 1124
2018 Non-shift worker 21 45 18 11 4 1 0 67 15 5689
2017 Shift worker 19 30 23 18 8 1 1 50 26 638
2017 Non-shift worker 23 42 17 11 6 1 0 66 17 5056
2014 Shift worker 13 38 23 14 10 2 1 52 24 944
2014 Non-shift worker 14 38 23 15 8 2 0 53 24 4775

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 26 35 18 6 1 1 25 40 630
2020 Non-shift worker 9 24 38 20 7 1 1 28 33 5924
2019 Shift worker 9 21 37 19 12 1 1 32 30 898
2019 Non-shift worker 9 26 38 18 7 1 1 26 35 5472
2018 Shift worker 11 24 36 18 9 1 2 28 35 1104
2018 Non-shift worker 9 25 39 18 6 1 1 25 35 5687
2017 Shift worker 10 19 40 16 8 1 5 26 32 632
2017 Non-shift worker 8 25 38 17 8 1 3 26 34 5048
2014 Shift worker 10 26 35 21 6 1 1 28 37 931
2014 Non-shift worker 12 31 37 14 4 1 1 19 43 4764

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 26 27 20 8 1 1 28 44 626
2020 Non-shift worker 7 17 28 29 16 2 1 46 25 5908
2019 Shift worker 13 21 29 19 16 1 1 36 34 893
2019 Non-shift worker 9 20 31 24 12 2 1 37 31 5459
2018 Shift worker 18 27 27 14 11 2 2 26 47 1098
2018 Non-shift worker 10 21 32 23 11 2 1 36 31 5670
2017 Shift worker 15 28 26 17 9 2 2 28 45 631
2017 Non-shift worker 10 21 31 20 12 3 3 34 33 5032
2014 Shift worker 17 25 30 15 9 2 2 25 44 933
2014 Non-shift worker 17 28 31 14 7 1 2 22 46 4762

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 30 28 15 7 2 4 24 47 625
2020 Non-shift worker 15 25 32 17 8 1 1 26 41 5920
2019 Shift worker 14 22 29 18 13 2 3 32 37 895
2019 Non-shift worker 17 28 31 14 7 1 1 22 47 5472
2018 Shift worker 19 25 29 14 8 3 3 23 46 1101
2018 Non-shift worker 17 28 30 15 6 1 2 22 47 5672
2017 Shift worker 16 17 31 19 6 4 7 28 37 633
2017 Non-shift worker 17 27 31 13 8 2 3 22 46 5038
2014 Shift worker 22 26 25 14 7 2 3 23 51 931
2014 Non-shift worker 31 28 24 10 4 1 2 14 62 4756

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 10 26 37 17 0 5 58 15 627
2020 Non-shift worker 7 16 34 29 14 1 1 43 23 5906
2019 Shift worker 3 9 24 35 23 2 5 62 12 892
2019 Non-shift worker 7 17 35 27 12 1 1 40 24 5451
2018 Shift worker 5 10 31 31 16 2 4 50 17 1097
2018 Non-shift worker 8 18 34 27 11 1 1 39 26 5654
2017 Shift worker 7 7 25 30 17 1 11 55 16 629
2017 Non-shift worker 7 16 34 25 14 1 3 41 24 5032
2014 Shift worker 7 11 26 34 16 2 5 53 19 930
2014 Non-shift worker 10 20 35 23 9 0 2 33 31 4750

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 22 28 23 11 0 1 34 37 629
2020 Non-shift worker 13 20 28 23 14 1 2 38 34 5924
2019 Shift worker 12 17 27 23 18 1 2 43 30 897
2019 Non-shift worker 14 22 28 21 12 2 2 35 37 5472
2018 Shift worker 17 24 26 17 11 2 2 30 43 1099
2018 Non-shift worker 15 23 30 20 9 2 2 30 39 5683
2017 Shift worker 19 21 28 15 11 1 6 28 42 631
2017 Non-shift worker 15 22 29 17 12 2 4 31 39 5042
2014 Shift worker 21 22 25 20 8 1 2 29 45 935
2014 Non-shift worker 29 29 23 11 6 1 2 17 59 4761

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 28 20 16 10 2 2 27 53 628
2020 Non-shift worker 9 17 28 26 16 3 2 44 27 5904
2019 Shift worker 19 21 24 15 15 3 3 32 43 895
2019 Non-shift worker 11 20 28 23 13 2 2 38 33 5450
2018 Shift worker 26 26 23 10 9 3 2 21 55 1103
2018 Non-shift worker 11 20 29 23 12 2 3 37 33 5661
2017 Shift worker 24 23 24 14 8 3 2 24 50 631
2017 Non-shift worker 10 19 28 21 13 3 5 37 32 5044
2014 Shift worker 18 23 26 18 10 2 3 29 43 929
2014 Non-shift worker 15 20 28 22 9 2 3 33 37 4762

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 24 30 14 8 4 4 24 44 627
2020 Non-shift worker 14 23 34 18 9 2 1 28 37 5910
2019 Shift worker 13 20 26 19 14 3 4 36 36 890
2019 Non-shift worker 15 26 32 16 8 2 2 25 42 5465
2018 Shift worker 20 23 29 12 10 3 4 24 45 1097
2018 Non-shift worker 16 26 33 15 7 2 2 23 43 5683
2017 Shift worker 17 21 32 15 6 2 7 24 42 634
2017 Non-shift worker 16 24 32 14 8 3 4 23 43 5048
2014 Shift worker 19 23 30 13 8 3 4 23 45 932
2014 Non-shift worker 27 28 27 9 5 2 2 15 57 4764

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 25 33 15 8 1 1 24 43 629
2020 Non-shift worker 6 16 38 27 12 0 1 40 22 5923
2019 Shift worker 14 20 31 20 12 1 2 34 35 894
2019 Non-shift worker 8 16 34 28 13 1 1 41 24 5472

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 25 21 28 16 1 1 33 46 627
2020 Non-shift worker 17 36 21 17 6 3 0 54 24 5903
2019 Shift worker 14 28 21 24 11 3 0 43 36 898
2019 Non-shift worker 12 34 23 21 8 3 0 48 29 5459

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 37 12 10 7 0 1 70 18 628
2020 Non-shift worker 48 29 8 9 5 1 0 78 14 5918
2019 Shift worker 39 34 11 10 6 1 0 73 15 897
2019 Non-shift worker 46 30 9 10 5 1 0 76 15 5471
2018 Shift worker 30 38 12 12 7 1 0 69 19 1116
2018 Non-shift worker 41 33 9 10 6 1 0 75 17 5683
2017 Shift worker 34 34 8 12 9 1 2 69 22 637
2017 Non-shift worker 42 30 11 9 7 1 0 72 16 5052
2014 Shift worker 34 35 11 12 7 0 1 70 19 943
2014 Non-shift worker 40 32 10 10 7 1 0 73 17 4773

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 44 11 10 4 0 0 75 14 627
2020 Non-shift worker 54 31 6 6 3 0 0 85 8 5900
2019 Shift worker 38 41 8 8 4 0 0 80 12 894
2019 Non-shift worker 49 33 7 7 3 0 0 82 10 5457
2018 Shift worker 33 44 11 9 4 0 0 77 12 1119
2018 Non-shift worker 46 37 7 7 3 0 0 83 9 5679
2017 Shift worker 28 45 11 10 6 0 1 73 15 636
2017 Non-shift worker 43 38 8 8 3 0 0 81 11 5051
2014 Shift worker 28 45 13 9 4 0 0 74 13 943
2014 Non-shift worker 39 42 9 7 3 0 0 81 10 4774

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 46 14 6 4 0 0 76 10 626
2020 Non-shift worker 47 36 9 5 2 1 0 84 7 5883
2019 Shift worker 31 45 14 6 3 1 0 77 9 899
2019 Non-shift worker 43 38 11 5 2 1 0 82 8 5474
2018 Shift worker 27 46 15 7 3 1 0 75 11 1118
2018 Non-shift worker 39 41 11 5 3 1 0 82 8 5686

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 34 21 14 7 1 1 57 22 625
2020 Non-shift worker 37 41 12 6 3 2 0 79 9 5892
2019 Shift worker 26 39 18 9 5 2 0 67 15 899
2019 Non-shift worker 34 41 14 6 3 2 0 77 9 5456
2018 Shift worker 23 40 21 8 4 2 1 65 13 1124
2018 Non-shift worker 37 42 12 5 2 2 0 81 6 5692
2017 Shift worker 26 42 15 8 5 3 1 70 14 637
2017 Non-shift worker 36 41 13 5 3 2 1 79 8 5054
2014 Shift worker 25 40 20 8 4 3 0 66 13 944
2014 Non-shift worker 33 39 15 6 3 3 0 75 9 4771

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 36 21 11 5 5 2 61 17 628
2020 Non-shift worker 38 36 14 5 3 4 1 78 8 5909
2019 Shift worker 31 33 20 7 4 5 1 68 11 900
2019 Non-shift worker 39 36 14 4 2 3 1 79 7 5456
2018 Shift worker 26 38 22 5 4 4 1 67 9 1125
2018 Non-shift worker 37 38 15 4 2 3 1 79 6 5692
2017 Shift worker 27 32 19 8 6 5 3 64 15 638
2017 Non-shift worker 36 37 16 4 2 5 2 77 6 5046
2014 Shift worker 28 36 20 6 3 6 1 68 10 944
2014 Non-shift worker 34 37 16 4 2 5 1 76 7 4767

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 40 15 10 5 0 0 70 15 628
2020 Non-shift worker 53 32 8 4 3 0 0 86 7 5908
2019 Shift worker 40 37 10 8 4 0 0 77 13 903
2019 Non-shift worker 47 36 9 5 3 0 0 83 8 5467
2018 Shift worker 29 41 15 8 6 0 0 71 14 1124
2018 Non-shift worker 45 38 9 5 2 0 0 84 7 5686
2017 Shift worker 32 36 17 8 7 0 0 68 15 639
2017 Non-shift worker 44 37 10 6 3 0 0 81 9 5055
2014 Shift worker 32 38 15 10 6 0 0 70 15 945
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 4773

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 27 14 6 5 2 2 74 11 629
2020 Non-shift worker 56 23 8 3 3 4 3 85 6 5921

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 31 22 11 6 7 2 56 20 630
2020 Non-shift worker 33 33 18 6 2 6 1 72 9 5924

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 34 13 9 4 1 2 73 13 628
2020 Non-shift worker 48 32 9 4 3 3 1 83 7 5915

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 0 9 21 21 24 24 0 83 12
2020 Non-shift worker 2 7 18 22 36 14 0 10 68 48

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 35 22 14 10 2 1 54 24 631
2020 Non-shift worker 28 31 17 9 6 5 3 65 17 5922
2019 Shift worker 26 37 16 11 8 2 2 65 19 899
2019 Non-shift worker 29 32 15 11 7 4 2 65 19 5470
2018 Shift worker 15 41 19 13 9 2 1 58 23 1119
2018 Non-shift worker 22 35 18 10 8 5 3 62 19 5687
2017 Shift worker 22 34 16 13 12 2 0 58 26 639
2017 Non-shift worker 27 31 16 10 8 5 4 63 20 5058
2014 Shift worker 24 38 15 12 8 1 1 64 21 941
2014 Non-shift worker 28 34 15 10 8 3 2 66 18 4776

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 39 14 15 8 2 1 61 24 628
2020 Non-shift worker 34 36 12 10 5 2 1 73 15 5922
2019 Shift worker 27 37 15 11 8 2 1 65 19 900
2019 Non-shift worker 29 38 14 11 5 2 1 69 16 5478
2018 Shift worker 23 38 16 12 7 3 0 63 20 1124
2018 Non-shift worker 31 40 13 10 4 2 1 73 14 5697
2017 Shift worker 28 37 12 8 11 2 2 67 20 638
2017 Non-shift worker 37 36 12 8 4 3 1 75 13 5045
2014 Shift worker 27 38 14 9 6 4 1 69 16 944
2014 Non-shift worker 37 39 11 7 4 2 1 78 11 4773

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 34 23 16 8 1 0 52 25 630
2020 Non-shift worker 35 38 17 7 3 1 0 73 10 5917
2019 Shift worker 25 36 22 9 6 2 0 62 16 900
2019 Non-shift worker 28 39 20 8 4 1 0 68 12 5462
2018 Shift worker 20 38 21 12 8 1 0 59 20 1121
2018 Non-shift worker 29 41 18 8 3 1 0 71 11 5686

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 26 19 15 22 3 1 42 38 630
2020 Non-shift worker 24 26 18 12 10 8 2 56 25 5928
2019 Shift worker 21 28 16 17 14 4 0 51 33 899
2019 Non-shift worker 20 26 19 13 11 8 2 51 27 5478
2018 Shift worker 16 29 19 16 17 4 0 46 34 1120
2018 Non-shift worker 20 28 19 14 11 7 2 52 27 5696
2017 Shift worker 14 35 13 17 16 4 1 52 35 638
2017 Non-shift worker 20 26 17 14 12 9 2 52 29 5040
2014 Shift worker 16 28 17 18 15 6 0 47 35 944
2014 Non-shift worker 17 26 18 17 15 6 2 46 34 4776

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 50 9 14 4 0 0 73 18 630
2020 Non-shift worker 36 47 4 10 2 0 0 84 12 5927

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 48 10 10 3 0 0 78 12 628
2020 Non-shift worker 36 40 10 11 3 0 1 77 14 5930
2019 Shift worker 40 38 7 11 4 0 0 78 15 898
2019 Non-shift worker 42 36 7 11 5 0 0 78 15 5474
2017 Shift worker 33 34 13 12 8 0 0 67 19 638
2017 Non-shift worker 41 36 6 10 5 0 0 78 16 5055
2014 Shift worker 34 37 11 11 7 0 0 72 18 942
2014 Non-shift worker 40 37 7 10 6 0 0 77 16 4770

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 44 11 12 5 0 0 72 17 631
2020 Non-shift worker 47 36 9 7 2 0 0 83 8 5867
2019 Shift worker 39 40 7 10 3 0 0 80 13 898
2019 Non-shift worker 50 36 7 5 2 0 0 86 8 5435
2017 Shift worker 32 40 10 12 6 0 0 72 18 638
2017 Non-shift worker 51 36 6 5 2 0 0 87 7 5040
2014 Shift worker 33 41 10 11 5 0 0 74 16 942
2014 Non-shift worker 43 40 8 6 2 0 0 83 9 4768

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 24 6 3 1 0 1 89 5 630
2020 Non-shift worker 77 16 3 2 1 0 0 94 3 5912
2017 Shift worker 60 29 4 3 2 0 2 91 4 639
2017 Non-shift worker 69 21 4 3 1 0 2 92 4 5056
2014 Shift worker 61 25 7 3 2 1 2 88 5 942
2014 Non-shift worker 64 23 6 3 2 1 2 88 5 4770

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 13 10 8 16 22 14 48 36 626
2020 Non-shift worker 29 21 13 7 6 15 9 66 18 5931
2019 Shift worker 25 17 12 10 8 18 11 58 25 898
2019 Non-shift worker 31 20 13 7 7 16 7 66 17 5474

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 632
2020 Non-shift worker 11 89 5928
2019 Shift worker 17 83 896
2019 Non-shift worker 13 87 5480
2018 Shift worker 20 80 1127
2018 Non-shift worker 13 87 5699

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 122
2020 Non-shift worker 46 54 568
2019 Shift worker 54 46 142
2019 Non-shift worker 49 51 694
2018 Shift worker 60 40 216
2018 Non-shift worker 49 51 746

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 68 32 122
2020 Non-shift worker 66 34 568
2019 Shift worker 62 38 142
2019 Non-shift worker 57 43 694
2018 Shift worker 66 34 213
2018 Non-shift worker 58 42 745

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 122
2020 Non-shift worker 9 91 568
2019 Shift worker 13 87 142
2019 Non-shift worker 10 90 694
2018 Shift worker 17 83 206
2018 Non-shift worker 9 91 742

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 122
2020 Non-shift worker 5 95 568
2019 Shift worker 6 94 142
2019 Non-shift worker 4 96 694
2018 Shift worker 9 91 206
2018 Non-shift worker 4 96 742

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 122
2020 Non-shift worker 6 94 568
2019 Shift worker 13 87 142
2019 Non-shift worker 6 94 694
2018 Shift worker 14 86 207
2018 Non-shift worker 9 91 743

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 122
2020 Non-shift worker 5 95 568
2018 Shift worker 4 96 207
2018 Non-shift worker 3 97 742

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 122
2020 Non-shift worker 36 64 568
2019 Shift worker 45 55 142
2019 Non-shift worker 40 60 688
2018 Shift worker 46 54 209
2018 Non-shift worker 40 60 746

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 122
2020 Non-shift worker 40 60 568
2019 Shift worker 43 57 142
2019 Non-shift worker 36 64 688
2018 Shift worker 39 61 208
2018 Non-shift worker 41 59 746

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 122
2020 Non-shift worker 46 54 568
2019 Shift worker 37 63 142
2019 Non-shift worker 49 51 688
2018 Shift worker 38 62 207
2018 Non-shift worker 46 54 746

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 122
2020 Non-shift worker 42 58 568
2019 Shift worker 40 60 142
2019 Non-shift worker 37 63 688
2018 Shift worker 40 60 212
2018 Non-shift worker 37 63 745

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 122
2020 Non-shift worker 29 71 568
2019 Shift worker 30 70 142
2019 Non-shift worker 35 65 688
2018 Shift worker 32 68 205
2018 Non-shift worker 33 67 744

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 122
2020 Non-shift worker 55 45 568
2019 Shift worker 59 41 142
2019 Non-shift worker 58 42 688
2018 Shift worker 68 32 214
2018 Non-shift worker 54 46 747

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 122
2020 Non-shift worker 40 60 568
2019 Shift worker 43 57 142
2019 Non-shift worker 35 65 688
2018 Shift worker 38 62 213
2018 Non-shift worker 33 67 745

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 3 97 205
2018 Non-shift worker 1 99 743

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 122
2020 Non-shift worker 8 92 568
2019 Shift worker 16 84 142
2019 Non-shift worker 9 91 688
2018 Shift worker 14 86 207
2018 Non-shift worker 9 91 743

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 122
2020 Non-shift worker 13 87 568
2019 Shift worker 15 85 142
2019 Non-shift worker 9 91 688
2018 Shift worker 23 77 207
2018 Non-shift worker 8 92 744

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 51 49 122
2020 Non-shift worker 51 49 568
2019 Shift worker 50 50 142
2019 Non-shift worker 47 53 688
2018 Shift worker 43 57 208
2018 Non-shift worker 44 56 744

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 122
2020 Non-shift worker 28 72 568
2019 Shift worker 39 61 142
2019 Non-shift worker 27 73 688
2018 Shift worker 47 53 209
2018 Non-shift worker 30 70 745

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 122
2020 Non-shift worker 15 85 568
2019 Shift worker 8 92 142
2019 Non-shift worker 15 85 688
2018 Shift worker 15 85 207
2018 Non-shift worker 13 87 743

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 122
2020 Non-shift worker 56 44 568
2019 Shift worker 52 48 142
2019 Non-shift worker 57 43 687
2018 Shift worker 44 56 209
2018 Non-shift worker 55 45 744

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 122
2020 Non-shift worker 29 71 568
2019 Shift worker 40 60 142
2019 Non-shift worker 32 68 687
2018 Shift worker 36 64 207
2018 Non-shift worker 30 70 745

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 122
2020 Non-shift worker 11 89 568
2019 Shift worker 9 91 142
2019 Non-shift worker 8 92 687
2018 Shift worker 5 95 205
2018 Non-shift worker 10 90 744

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 122
2020 Non-shift worker 22 78 568
2019 Shift worker 16 84 142
2019 Non-shift worker 17 83 687
2018 Shift worker 15 85 208
2018 Non-shift worker 13 87 745

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 122
2020 Non-shift worker 13 87 568
2019 Shift worker 12 88 142
2019 Non-shift worker 11 89 687
2018 Shift worker 11 89 206
2018 Non-shift worker 10 90 744

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 122
2020 Non-shift worker 10 90 568
2019 Shift worker 6 94 142
2019 Non-shift worker 6 94 687
2018 Shift worker 6 94 206
2018 Non-shift worker 4 96 744

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 122
2020 Non-shift worker 14 86 568
2019 Shift worker 23 77 142
2019 Non-shift worker 15 85 687
2018 Shift worker 29 71 207
2018 Non-shift worker 16 84 744

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 122
2020 Non-shift worker 8 92 568
2019 Shift worker 11 89 142
2019 Non-shift worker 12 88 687
2018 Shift worker 10 90 206
2018 Non-shift worker 11 89 743

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 122
2020 Non-shift worker 24 76 568
2019 Shift worker 29 71 142
2019 Non-shift worker 24 76 687
2018 Shift worker 35 65 212
2018 Non-shift worker 26 74 744

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 109
2020 Non-shift worker 14 86 521
2019 Shift worker 14 86 130
2019 Non-shift worker 9 91 642
2018 Shift worker 13 87 191
2018 Non-shift worker 11 89 714

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 109
2020 Non-shift worker 19 81 521
2019 Shift worker 23 77 130
2019 Non-shift worker 22 78 642
2018 Shift worker 22 78 188
2018 Non-shift worker 22 78 713

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 109
2020 Non-shift worker 10 90 521
2019 Shift worker 18 82 130
2019 Non-shift worker 7 93 642
2018 Shift worker 9 91 188
2018 Non-shift worker 8 92 713

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 109
2020 Non-shift worker 10 90 521
2019 Shift worker 9 91 130
2019 Non-shift worker 7 93 642
2018 Shift worker 10 90 188
2018 Non-shift worker 8 92 713

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 109
2020 Non-shift worker 11 89 521
2019 Shift worker 10 90 130
2019 Non-shift worker 12 88 642
2018 Shift worker 8 92 188
2018 Non-shift worker 11 89 713

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 109
2020 Non-shift worker 6 94 521
2019 Shift worker 11 89 130
2019 Non-shift worker 7 93 642
2018 Shift worker 11 89 189
2018 Non-shift worker 10 90 713

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 109
2020 Non-shift worker 9 91 521
2019 Shift worker 10 90 130
2019 Non-shift worker 12 88 642
2018 Shift worker 10 90 189
2018 Non-shift worker 11 89 713

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 109
2020 Non-shift worker 16 84 521
2019 Shift worker 11 89 130
2019 Non-shift worker 15 85 642
2018 Shift worker 14 86 190
2018 Non-shift worker 11 89 713

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 109
2020 Non-shift worker 12 88 521
2019 Shift worker 12 88 130
2019 Non-shift worker 11 89 642
2018 Shift worker 10 90 189
2018 Non-shift worker 9 91 713

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 109
2020 Non-shift worker 29 71 521
2019 Shift worker 28 72 130
2019 Non-shift worker 30 70 642
2018 Shift worker 26 74 191
2018 Non-shift worker 28 72 714

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 109
2020 Non-shift worker 10 90 521
2019 Shift worker 13 87 130
2019 Non-shift worker 10 90 642
2018 Shift worker 8 92 188
2018 Non-shift worker 6 94 712

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 109
2020 Non-shift worker 47 53 521
2019 Shift worker 46 54 130
2019 Non-shift worker 47 53 642
2018 Shift worker 41 59 195
2018 Non-shift worker 43 57 714

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 4 96 130
2019 Non-shift worker 1 99 642
2018 Shift worker 2 98 188
2018 Non-shift worker 1 99 713

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 66 34 109
2020 Non-shift worker 56 44 521
2019 Shift worker 53 47 130
2019 Non-shift worker 56 44 642
2018 Shift worker 63 37 194
2018 Non-shift worker 55 45 715

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 109
2020 Non-shift worker 3 97 521
2019 Shift worker 3 97 130
2019 Non-shift worker 3 97 642
2018 Shift worker 3 97 190
2018 Non-shift worker 3 97 713

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 109
2020 Non-shift worker 14 86 521
2019 Shift worker 10 90 130
2019 Non-shift worker 13 87 642
2018 Shift worker 12 88 189
2018 Non-shift worker 12 88 713

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 25 21 11 13 11 4 46 29 629
2020 Non-shift worker 19 18 17 8 6 26 6 55 20 5925
2019 Shift worker 21 24 20 11 9 10 5 53 24 893
2019 Non-shift worker 15 19 19 9 8 23 6 49 24 5477
2018 Shift worker 15 25 25 10 11 11 3 47 25 1111
2018 Non-shift worker 15 21 21 8 6 23 5 50 20 5696
2017 Shift worker 19 20 26 13 10 10 2 45 26 638
2017 Non-shift worker 15 20 20 8 8 22 7 49 22 5057
2014 Shift worker 14 25 22 13 11 13 2 46 28 942
2014 Non-shift worker 14 22 20 8 7 22 6 51 21 4774

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 30 22 12 10 5 1 54 23 628
2020 Non-shift worker 34 32 16 6 4 7 1 71 11 5924
2019 Shift worker 32 30 18 9 6 4 1 65 16 896
2019 Non-shift worker 31 34 16 8 4 7 1 70 13 5476
2018 Shift worker 23 34 20 10 8 4 1 59 19 1110
2018 Non-shift worker 29 36 17 6 4 7 1 70 11 5692
2017 Shift worker 25 27 24 11 8 4 1 55 20 636
2017 Non-shift worker 27 32 18 7 5 9 1 66 14 5051
2014 Shift worker 23 31 21 11 9 5 0 56 21 944
2014 Non-shift worker 24 33 20 8 5 9 1 64 14 4772

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 629
2020 Non-shift worker 6 94 5926
2019 Shift worker 9 91 898
2019 Non-shift worker 6 94 5474
2018 Shift worker 10 90 1118
2018 Non-shift worker 5 95 5696

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 56
2020 Non-shift worker 37 63 317
2019 Shift worker 33 67 90
2019 Non-shift worker 44 56 326
2018 Shift worker 46 54 109
2018 Non-shift worker 34 66 299

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 78 22 56
2020 Non-shift worker 79 21 317
2019 Shift worker 77 23 90
2019 Non-shift worker 72 28 326
2018 Shift worker 73 27 114
2018 Non-shift worker 71 29 301

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 108
2018 Non-shift worker 6 94 299

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 4 96 108
2018 Non-shift worker 0 100 299

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 90
2019 Non-shift worker 8 92 326
2018 Shift worker 8 92 108
2018 Non-shift worker 7 93 299

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 56
2020 Non-shift worker 6 94 317
2019 Shift worker 15 85 90
2019 Non-shift worker 8 92 326
2018 Shift worker 18 82 108
2018 Non-shift worker 8 92 299

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 5 95 90
2019 Non-shift worker 6 94 326
2018 Shift worker 6 94 108
2018 Non-shift worker 6 94 300

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 56
2020 Non-shift worker 14 86 317
2019 Shift worker 6 94 90
2019 Non-shift worker 15 85 324
2018 Shift worker 16 84 106
2018 Non-shift worker 16 84 302

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 56
2020 Non-shift worker 9 91 317
2019 Shift worker 8 92 90
2019 Non-shift worker 11 89 324
2018 Shift worker 18 82 106
2018 Non-shift worker 10 90 303

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 9 91 107
2018 Non-shift worker 8 92 302

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 8 92 106
2018 Non-shift worker 3 97 302

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 56
2020 Non-shift worker 37 63 317
2019 Shift worker 26 74 90
2019 Non-shift worker 30 70 324
2018 Shift worker 22 78 106
2018 Non-shift worker 23 77 302

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 56
2020 Non-shift worker 43 57 317
2019 Shift worker 43 57 90
2019 Non-shift worker 38 62 324
2018 Shift worker 41 59 109
2018 Non-shift worker 37 63 303

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 56
2020 Non-shift worker 1 99 317
2018 Shift worker 6 94 106
2018 Non-shift worker 2 98 302

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 56
2020 Non-shift worker 9 91 317
2019 Shift worker 14 86 90
2019 Non-shift worker 10 90 324
2018 Shift worker 11 89 108
2018 Non-shift worker 6 94 302

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 56
2020 Non-shift worker 22 78 317
2019 Shift worker 20 80 90
2019 Non-shift worker 16 84 324
2018 Shift worker 16 84 108
2018 Non-shift worker 17 83 303

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 56
2020 Non-shift worker 12 88 317
2019 Shift worker 6 94 90
2019 Non-shift worker 12 88 324
2018 Shift worker 10 90 106
2018 Non-shift worker 16 84 302

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 56
2020 Non-shift worker 0 100 317
2019 Shift worker 0 100 90
2019 Non-shift worker 0 100 324

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 23 77 90
2019 Non-shift worker 17 83 324
2018 Shift worker 27 73 107
2018 Non-shift worker 16 84 304

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 56
2020 Non-shift worker 26 74 317
2019 Shift worker 30 70 90
2019 Non-shift worker 30 70 319
2018 Shift worker 28 72 111
2018 Non-shift worker 35 65 302

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 56
2020 Non-shift worker 11 89 317
2019 Shift worker 24 76 90
2019 Non-shift worker 13 87 319
2018 Shift worker 21 79 110
2018 Non-shift worker 18 82 301

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 56
2020 Non-shift worker 6 94 317
2018 Shift worker 4 96 107
2018 Non-shift worker 8 92 304

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 56
2020 Non-shift worker 20 80 317
2019 Shift worker 14 86 90
2019 Non-shift worker 14 86 319
2018 Shift worker 13 87 109
2018 Non-shift worker 14 86 304

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 107
2018 Non-shift worker 3 97 301

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 107
2018 Non-shift worker 5 95 301

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 56
2020 Non-shift worker 9 91 317
2019 Shift worker 9 91 90
2019 Non-shift worker 9 91 319
2018 Shift worker 12 88 108
2018 Non-shift worker 7 93 301

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 56
2020 Non-shift worker 5 95 317
2019 Shift worker 7 93 90
2019 Non-shift worker 5 95 319
2018 Shift worker 9 91 107
2018 Non-shift worker 10 90 301

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 56
2020 Non-shift worker 50 50 317
2019 Shift worker 56 44 90
2019 Non-shift worker 52 48 319
2018 Shift worker 52 48 109
2018 Non-shift worker 44 56 302

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 18 82 100
2018 Non-shift worker 22 78 288

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 6 94 100
2018 Non-shift worker 9 91 289

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 100
2018 Non-shift worker 11 89 289

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 101
2018 Non-shift worker 9 91 288

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 22 78 101
2018 Non-shift worker 26 74 289

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 9 91 100
2018 Non-shift worker 8 92 290

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 45 55 103
2018 Non-shift worker 42 58 290

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 66 34 104
2018 Non-shift worker 59 41 291

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 20 80 100
2018 Non-shift worker 12 88 288

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 26 23 8 7 17 4 52 19 631
2020 Non-shift worker 21 19 18 4 3 30 5 61 10 5911
2019 Shift worker 24 21 21 7 5 16 6 58 16 890
2019 Non-shift worker 18 17 22 4 3 29 7 55 11 5470
2018 Shift worker 17 24 28 8 5 15 2 50 16 1109
2018 Non-shift worker 17 20 24 3 2 28 5 56 8 5694
2017 Shift worker 21 22 26 7 5 16 3 52 15 638
2017 Non-shift worker 17 19 21 3 3 30 7 58 10 5055
2014 Shift worker 15 25 26 6 5 20 3 51 15 941
2014 Non-shift worker 15 20 22 4 3 31 6 54 11 4771

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 33 21 9 6 7 1 59 17 631
2020 Non-shift worker 36 31 17 4 2 9 1 74 7 5925
2019 Shift worker 34 28 19 7 5 6 1 67 13 888
2019 Non-shift worker 34 32 18 4 3 9 1 73 8 5463
2018 Shift worker 22 35 23 7 5 8 1 62 13 1099
2018 Non-shift worker 31 35 18 4 2 9 1 73 6 5681
2017 Shift worker 30 27 22 9 6 5 1 61 16 635
2017 Non-shift worker 30 33 16 4 3 13 2 74 7 5044
2014 Shift worker 25 32 23 7 4 9 1 62 12 942
2014 Non-shift worker 26 32 19 5 3 15 1 68 9 4765

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 625
2020 Non-shift worker 7 93 5899

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 625
2020 Non-shift worker 8 92 5910
2019 Shift worker 11 89 899
2019 Non-shift worker 12 88 5480
2017 Shift worker 14 86 638
2017 Non-shift worker 12 88 5054
2014 Shift worker 14 86 937
2014 Non-shift worker 12 88 4756

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 56
2020 Non-shift worker 47 53 492

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 74 26 56
2020 Non-shift worker 80 20 491
2019 Shift worker 57 43 100
2019 Non-shift worker 82 18 651
2017 Shift worker 53 47 96
2017 Non-shift worker 80 20 648
2014 Shift worker 61 39 138
2014 Non-shift worker 76 24 580

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 37 4 10 12 0 0 74 22 41
2020 Non-shift worker 51 34 7 5 2 0 0 86 7 390
2019 Shift worker 35 39 6 19 1 0 0 73 20 58
2019 Non-shift worker 54 27 8 5 4 0 1 82 10 538
2017 Shift worker 47 43 2 1 5 0 2 92 6 62
2017 Non-shift worker 52 33 6 5 4 0 1 85 8 527
2014 Shift worker 53 27 5 7 8 0 0 81 15 85
2014 Non-shift worker 55 29 5 7 2 0 1 86 9 443

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 33 17 10 6 4 8 63 18 631
2020 Non-shift worker 48 31 8 5 2 2 3 83 8 5918
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 26 20 18 19 2 1 40 39 626
2020 Non-shift worker 36 34 14 9 4 2 0 73 13 5915

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 18 22 12 1 1 47 34 630
2020 Non-shift worker 36 41 11 9 3 0 0 78 12 5933

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 19 19 13 1 1 48 33 631
2020 Non-shift worker 37 38 12 8 3 1 0 76 12 5918

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 31 20 16 16 1 1 47 33 626
2020 Non-shift worker 34 39 16 7 2 1 1 74 9 5892

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 37 18 11 8 1 3 62 19 629
2020 Non-shift worker 45 34 12 5 2 1 1 81 7 5918

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 17 15 2 1 14 9 77 4 629
2020 Non-shift worker 55 17 7 1 1 13 6 90 2 5915

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 32 17 14 15 3 1 52 31 632
2020 Non-shift worker 49 33 9 5 2 2 0 84 7 5917

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 35 12 10 7 0 1 70 17 630
2020 Non-shift worker 52 31 8 6 3 0 0 83 9 5918

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 16 19 18 0 0 47 36 631
2020 Non-shift worker 53 30 8 5 2 0 0 84 8 5914

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 213
2020 Non-shift worker 85 15 1966

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 32 24 18 14 0 1 43 33 60
2020 Non-shift worker 18 36 18 20 8 0 0 55 27 1833

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 38 20 15 9 2 0 56 24 631
2020 Non-shift worker 41 39 11 4 3 1 0 82 7 5924
2019 Shift worker 23 34 21 12 7 3 0 59 20 903
2019 Non-shift worker 33 42 14 7 3 2 0 76 10 5479
2018 Shift worker 12 35 21 18 10 4 0 50 29 1128
2018 Non-shift worker 32 43 14 6 3 2 0 76 10 5686
2017 Shift worker 11 34 22 20 10 4 0 46 31 638
2017 Non-shift worker 24 42 17 8 5 4 0 69 14 5054

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 27 16 17 13 1 0 53 31 630
2020 Non-shift worker 40 29 11 11 7 1 0 70 19 5913

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 32 20 7 5 5 1 65 13 629
2020 Non-shift worker 50 27 12 5 3 2 0 79 9 5899

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 33 22 16 12 1 0 49 29 631
2020 Non-shift worker 35 34 15 10 5 1 0 70 15 5929
2019 Shift worker 24 33 20 14 8 1 0 57 23 904
2019 Non-shift worker 25 38 17 12 6 2 0 64 19 5478
2018 Shift worker 14 32 23 17 11 1 0 47 29 1126
2018 Non-shift worker 23 40 17 12 6 1 0 64 18 5697
2017 Shift worker 14 34 19 18 14 0 0 49 32 637
2017 Non-shift worker 19 39 18 13 9 2 0 59 22 5051

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 35 21 20 16 0 1 42 37 212
2020 Non-shift worker 21 47 13 15 3 1 1 69 18 1967
2019 Shift worker 13 31 17 18 18 2 1 46 37 265
2019 Non-shift worker 17 45 16 13 6 2 1 64 20 1697

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 21 28 20 17 0 1 35 37 630
2020 Non-shift worker 32 30 18 11 7 0 1 63 19 5932

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 20 20 19 32 0 0 29 51 629
2020 Non-shift worker 28 30 21 12 9 0 0 58 21 5914
2019 Shift worker 8 16 22 21 32 0 0 25 53 904
2019 Non-shift worker 16 28 23 15 18 0 0 45 32 5478
2018 Shift worker 4 12 18 20 46 1 0 15 67 1125
2018 Non-shift worker 13 21 24 18 22 0 1 35 41 5702
2017 Shift worker 3 12 17 21 46 0 0 15 67 638
2017 Non-shift worker 15 21 22 17 25 0 1 36 42 5046

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 32 24 13 8 0 0 55 21 631
2020 Non-shift worker 17 26 27 18 12 0 0 43 30 5928
2019 Shift worker 30 31 24 9 6 0 0 61 15 901
2019 Non-shift worker 18 29 27 15 11 0 0 47 26 5476
2018 Shift worker 25 31 26 12 6 0 0 57 17 1124
2018 Non-shift worker 15 28 29 17 11 0 0 43 28 5691
2017 Shift worker 23 33 26 11 5 0 1 57 17 635
2017 Non-shift worker 18 27 28 16 10 0 0 45 27 5054

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 30 14 8 4 0 3 72 13 628
2020 Non-shift worker 27 31 22 13 6 0 0 58 19 5916
2019 Shift worker 44 29 14 6 3 0 4 76 9 900
2019 Non-shift worker 26 32 22 11 7 0 1 59 18 5462
2018 Shift worker 37 31 18 7 3 1 3 71 10 1121
2018 Non-shift worker 22 31 25 12 7 1 1 54 20 5672
2017 Shift worker 35 32 17 6 3 0 7 72 10 632
2017 Non-shift worker 26 32 22 12 6 1 1 59 18 5046

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 23 20 14 12 0 1 54 26 627
2020 Non-shift worker 24 24 22 16 12 0 2 49 29 5901
2019 Shift worker 35 23 19 11 11 0 0 58 23 896
2019 Non-shift worker 21 24 24 16 13 0 1 46 30 5458
2018 Shift worker 26 27 18 12 14 1 1 55 26 1123
2018 Non-shift worker 18 25 25 17 13 1 1 44 31 5681
2017 Shift worker 22 23 26 13 13 0 2 47 27 635
2017 Non-shift worker 21 23 23 17 13 0 2 45 31 5051

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 27 18 9 8 0 1 64 17 629
2020 Non-shift worker 42 27 15 8 5 0 2 71 13 5911
2019 Shift worker 42 28 15 8 5 0 1 71 13 896
2019 Non-shift worker 45 27 15 6 5 0 2 74 11 5460
2018 Shift worker 38 27 19 7 8 1 1 66 15 1124
2018 Non-shift worker 41 28 16 7 5 1 3 71 13 5682
2017 Shift worker 36 29 17 8 8 0 2 66 17 633
2017 Non-shift worker 42 27 15 7 4 1 5 73 11 5043

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 21 26 17 17 0 1 40 35 631
2020 Non-shift worker 25 29 23 12 10 0 0 54 23 5917
2019 Shift worker 25 25 23 13 14 0 0 50 27 900
2019 Non-shift worker 28 29 23 11 9 0 0 58 19 5475
2018 Shift worker 19 25 24 17 14 1 1 45 31 1120
2018 Non-shift worker 25 29 23 13 9 0 1 54 22 5696
2017 Shift worker 15 29 26 15 14 0 0 44 29 634
2017 Non-shift worker 25 30 24 12 8 0 1 56 20 5029

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 21 18 13 11 1 8 55 26 630
2020 Non-shift worker 33 24 18 10 8 0 6 61 20 5922

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 31 24 14 6 0 1 56 20 630
2020 Non-shift worker 32 35 20 9 4 0 1 68 13 5909
2019 Shift worker 33 34 19 9 4 0 0 68 13 900
2019 Non-shift worker 28 36 21 9 5 1 1 65 14 5464
2018 Shift worker 27 34 22 11 5 1 1 61 16 1123
2018 Non-shift worker 24 37 24 10 4 1 1 62 14 5681
2017 Shift worker 23 37 21 10 9 0 1 60 19 633
2017 Non-shift worker 29 32 22 10 5 1 1 62 15 5019

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 29 21 12 10 0 1 56 22 630
2020 Non-shift worker 25 35 22 11 5 0 1 61 17 5912
2019 Shift worker 34 33 16 11 4 1 1 68 16 898
2019 Non-shift worker 23 35 24 12 6 0 1 58 18 5470
2018 Shift worker 27 33 21 10 8 1 1 61 18 1124
2018 Non-shift worker 20 35 26 12 6 0 1 55 18 5681
2017 Shift worker 25 35 20 12 5 2 2 62 18 634
2017 Non-shift worker 22 33 24 13 5 1 1 56 19 5023

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 33 18 13 6 0 0 63 19 628
2020 Non-shift worker 31 33 20 10 5 0 0 64 16 5913
2019 Shift worker 41 30 15 9 4 0 0 71 13 899
2019 Non-shift worker 27 34 22 10 6 0 1 61 16 5458
2018 Shift worker 34 33 20 7 4 1 1 68 12 1123
2018 Non-shift worker 25 35 22 11 6 0 1 61 17 5679
2017 Shift worker 32 35 17 10 4 0 1 69 14 632
2017 Non-shift worker 28 32 21 12 6 1 1 61 18 5025

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 30 18 13 5 0 1 64 18 626
2020 Non-shift worker 45 28 14 7 5 0 0 74 13 5904
2019 Shift worker 43 27 15 9 6 1 0 70 15 900
2019 Non-shift worker 43 28 15 8 5 0 1 72 13 5455

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 26 18 6 5 0 2 71 11 629
2020 Non-shift worker 29 31 23 11 6 0 0 60 17 5911

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 33 19 8 5 0 1 67 14 630
2020 Non-shift worker 26 31 23 12 7 0 0 58 19 5913
2019 Shift worker 43 33 13 7 4 0 0 76 11 895
2019 Non-shift worker 33 33 20 9 4 0 1 67 13 5444
2018 Shift worker 34 34 18 7 4 1 1 70 12 1125
2018 Non-shift worker 28 32 23 11 5 0 1 60 16 5660
2017 Shift worker 34 34 19 9 4 1 1 68 13 631
2017 Non-shift worker 31 31 22 9 5 1 1 64 14 5015

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 29 20 10 7 0 1 62 17 623
2020 Non-shift worker 48 31 14 5 2 0 1 79 7 5906
2019 Shift worker 45 28 16 6 4 0 0 74 10 899
2019 Non-shift worker 54 25 12 5 3 0 1 80 8 5450
2018 Shift worker 38 30 19 7 5 0 1 69 11 1125
2018 Non-shift worker 52 26 13 5 3 0 1 79 9 5668
2017 Shift worker 37 28 19 7 8 0 1 65 16 637
2017 Non-shift worker 55 24 12 5 3 0 1 80 8 5053

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 28 22 14 7 0 1 57 20 628
2020 Non-shift worker 29 36 22 9 4 0 0 65 13 5898

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 20 8 6 4 1 6 81 11 625
2020 Non-shift worker 71 16 6 2 1 1 4 91 3 5902
2019 Shift worker 66 16 7 4 3 1 3 85 7 895
2019 Non-shift worker 75 12 5 1 1 1 5 93 2 5437
2018 Shift worker 55 24 9 3 2 3 4 85 6 1109
2018 Non-shift worker 72 15 5 2 1 1 4 91 3 5669

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 14 9 6 5 1 0 80 11 626
2020 Non-shift worker 78 10 5 3 2 0 2 91 5 5904
2019 Shift worker 68 14 9 4 4 1 1 84 8 898
2019 Non-shift worker 72 13 6 4 3 0 1 87 7 5471
2018 Shift worker 59 20 11 5 3 0 2 81 8 1124
2018 Non-shift worker 71 14 6 3 3 1 2 88 6 5668
2017 Shift worker 66 15 8 5 3 1 1 83 8 636
2017 Non-shift worker 72 14 6 4 2 1 2 88 6 5049

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 35 11 4 6 0 0 79 10 623
2020 Non-shift worker 64 22 8 3 2 0 1 87 5 5887
2019 Shift worker 48 33 12 4 3 0 0 81 7 893
2019 Non-shift worker 54 28 11 4 3 0 1 83 6 5459
2018 Shift worker 40 34 16 5 3 0 1 75 8 1125
2018 Non-shift worker 52 29 12 4 2 0 1 81 6 5703
2017 Shift worker 40 38 14 5 2 0 1 79 7 637
2017 Non-shift worker 54 28 11 4 2 0 1 83 6 5050

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 23 15 7 6 0 0 72 13 624
2020 Non-shift worker 64 18 9 4 4 0 1 82 8 5904
2019 Shift worker 51 27 12 5 4 0 0 78 10 896
2019 Non-shift worker 60 20 10 5 4 0 1 80 9 5447
2018 Shift worker 43 27 16 7 5 1 1 72 12 1124
2018 Non-shift worker 55 23 10 6 4 0 1 79 10 5687
2017 Shift worker 46 27 14 7 4 0 1 74 12 637
2017 Non-shift worker 59 21 10 5 4 0 1 81 9 5051

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 25 9 3 1 0 11 84 6 625
2020 Non-shift worker 62 13 6 2 1 0 16 89 4 5905
2019 Shift worker 58 17 7 3 1 0 13 87 5 892
2019 Non-shift worker 58 13 7 2 1 0 19 88 4 5430
2018 Shift worker 52 21 9 3 1 1 14 85 5 1120
2018 Non-shift worker 53 15 7 2 1 0 22 87 4 5669
2017 Shift worker 51 22 8 1 1 0 15 87 3 636
2017 Non-shift worker 54 15 7 2 1 1 21 88 4 5045

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 21 9 4 2 0 2 85 6 627
2020 Non-shift worker 65 21 8 2 1 0 2 89 3 5914
2019 Shift worker 63 23 8 3 1 0 2 87 4 894
2019 Non-shift worker 66 20 8 2 1 0 3 89 3 5445
2018 Shift worker 55 28 9 3 2 1 3 86 4 1122
2018 Non-shift worker 62 22 8 2 1 0 4 88 3 5683
2017 Shift worker 55 30 8 1 0 0 6 90 1 636
2017 Non-shift worker 65 20 7 2 1 0 5 90 3 5012

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 15 6 3 4 0 1 87 7 631
2020 Non-shift worker 68 15 7 4 4 0 1 85 8 5926
2019 Shift worker 69 18 6 3 4 0 0 87 7 896
2019 Non-shift worker 68 15 6 4 5 0 2 85 9 5468
2018 Shift worker 58 21 7 6 6 1 2 81 12 1124
2018 Non-shift worker 66 14 7 4 5 0 3 83 10 5699
2017 Shift worker 55 23 9 4 5 0 4 81 9 635
2017 Non-shift worker 64 16 8 5 4 0 3 82 10 5053

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 12 7 4 0 0 77 11 630
2020 Non-shift worker 45 32 15 5 2 0 0 77 8 5924
2019 Shift worker 52 29 12 4 2 0 1 82 6 896
2019 Non-shift worker 53 29 12 3 2 0 1 83 5 5449
2018 Shift worker 46 32 15 4 2 0 1 79 6 1122
2018 Non-shift worker 47 31 14 4 2 0 1 79 6 5685
2017 Shift worker 44 31 20 2 1 0 1 76 4 637
2017 Non-shift worker 49 31 12 4 2 0 2 82 6 5045

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 40 21 7 6 0 1 66 13 630
2020 Non-shift worker 27 43 22 6 2 0 0 69 9 5927

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 30 39 12 8 0 0 41 20 628
2020 Non-shift worker 12 35 35 14 4 0 0 47 18 5936
2019 Shift worker 18 36 28 13 5 0 0 54 18 901
2019 Non-shift worker 14 35 34 12 4 0 0 49 17 5488
2018 Shift worker 13 34 35 13 5 0 0 47 18 1129
2018 Non-shift worker 12 33 36 14 4 0 0 45 19 5713
2017 Shift worker 15 26 35 16 8 0 0 41 24 639
2017 Non-shift worker 12 30 38 14 6 0 0 42 20 5062

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 19 40 21 10 0 0 31 29 631
2020 Non-shift worker 9 21 39 22 9 0 0 31 30 5919
2019 Shift worker 7 15 37 24 17 0 0 41 22 903
2019 Non-shift worker 9 18 39 23 10 0 0 34 28 5451
2018 Shift worker 8 13 37 27 14 1 1 41 22 1118
2018 Non-shift worker 9 18 39 23 10 0 0 33 27 5670
2017 Shift worker 6 16 41 21 14 0 2 36 22 637
2017 Non-shift worker 7 19 41 22 11 0 0 33 26 5041
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 22 18 0 27 73 631
2020 Non-shift worker 35 46 18 1 57 43 5939

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 360
2020 Non-shift worker 35 65 2058

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 16 18 11 15 1 6 52 28 629
2020 Non-shift worker 47 19 13 7 5 2 8 73 13 5935
2019 Shift worker 30 18 19 12 16 2 5 51 29 899
2019 Non-shift worker 38 21 15 9 10 1 6 64 21 5434
2018 Shift worker 24 17 16 16 19 3 5 44 38 1121
2018 Non-shift worker 37 19 16 10 10 1 7 61 21 5706

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 20 16 21 34 1 2 27 57 360
2020 Non-shift worker 11 25 15 22 22 1 3 38 46 2053

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 15 19 21 40 1 1 19 62 361
2020 Non-shift worker 7 20 14 24 31 1 2 28 57 2055
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