2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 40 38 15 0 5 2 0 80 6 55
2019 Student 46 37 7 5 4 1 0 84 9 138
2018 Student 38 28 15 15 4 0 0 66 19 47
2017 Student 35 42 8 11 3 0 0 78 14 69
2014 Student 46 37 14 2 0 0 2 84 2 35

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 32 18 0 4 0 0 79 4 56
2019 Student 46 31 16 4 2 0 0 78 6 140
2018 Student 38 31 13 17 2 0 0 69 19 48
2017 Student 45 41 8 4 1 0 0 86 5 69

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 29 14 0 4 2 0 82 4 56
2019 Student 53 32 9 4 1 0 0 86 5 139
2018 Student 42 33 13 10 2 0 0 75 13 48
2017 Student 49 36 10 3 3 0 0 85 5 69
2014 Student 70 18 12 0 0 0 0 88 0 34

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 36 5 0 4 0 0 91 4 55
2019 Student 56 34 4 3 2 0 0 91 5 140
2018 Student 40 35 15 2 8 0 0 75 10 48
2017 Student 49 40 6 3 3 0 0 89 5 69
2014 Student 63 30 8 0 0 0 0 92 0 35

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 21 7 4 4 0 0 86 7 56
2019 Student 61 26 8 3 1 1 0 88 4 140
2018 Student 52 31 8 0 8 0 0 83 8 48
2017 Student 54 27 14 1 0 1 1 84 1 69
2014 Student 55 37 6 2 0 0 0 92 2 34

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 20 7 2 4 2 0 87 5 56
2019 Student 65 28 4 1 1 0 0 93 3 137
2018 Student 52 35 4 2 6 0 0 88 8 48
2017 Student 53 38 3 1 2 1 1 94 3 69
2014 Student 54 32 8 6 0 0 0 86 6 34

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 16 14 13 5 4 2 66 19 56
2019 Student 44 22 14 8 6 4 1 70 15 140
2018 Student 40 23 17 6 8 6 0 67 16 48
2017 Student 37 16 14 7 11 11 4 63 21 69
2014 Student 48 20 15 5 0 2 10 77 6 34
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 36 27 11 2 5 7 13 78 9 56
2019 Student 43 31 14 4 1 2 5 79 5 140

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 27 9 7 2 2 0 82 9 56
2019 Student 59 23 10 4 2 1 2 84 6 136
2018 Student 45 32 13 9 0 0 2 78 9 47
2017 Student 52 23 6 14 0 4 1 79 15 69
2014 Student 66 19 9 2 0 4 0 89 2 36

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 18 7 5 0 0 2 87 5 56
2019 Student 63 27 6 2 1 0 0 90 4 140
2018 Student 64 17 9 6 4 0 0 81 11 47
2017 Student 68 25 1 4 0 0 1 95 4 69
2014 Student 72 14 8 2 0 4 0 90 2 35

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 70 16 2 0 2 9 2 96 2 56
2019 Student 60 25 4 1 0 7 3 94 1 140
2018 Student 50 29 4 6 2 8 0 86 9 48
2017 Student 37 46 1 3 0 10 3 95 4 69
2014 Student 48 10 8 2 0 28 4 86 3 35

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 20 5 2 2 7 0 90 4 56
2019 Student 60 22 9 1 0 5 2 88 2 139
2018 Student 53 13 9 9 4 11 2 76 15 47
2017 Student 37 42 11 2 0 5 3 86 2 69
2014 Student 37 14 17 3 2 23 4 70 7 35

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 24 7 7 0 7 0 84 8 55
2019 Student 50 26 8 6 1 7 1 84 8 140
2018 Student 40 21 8 13 4 13 2 71 20 48
2017 Student 32 38 15 7 0 5 3 76 8 69
2014 Student 36 11 13 11 2 23 4 64 17 34

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 29 7 5 0 4 0 87 6 56
2019 Student 45 31 11 6 1 4 1 80 8 140
2018 Student 38 29 10 10 2 8 2 74 14 48
2017 Student 31 39 12 7 1 7 3 77 9 69
2014 Student 26 30 18 5 3 12 4 68 10 35
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 25 9 2 2 0 0 88 4 56
2019 Student 48 39 7 4 1 0 0 87 6 140
2018 Student 51 26 11 9 4 0 0 77 13 47
2017 Student 40 42 14 3 0 0 1 83 3 69
2014 Student 58 36 4 0 0 0 2 96 0 35

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 45 11 5 0 0 2 84 5 56
2018 Student 30 48 13 4 4 0 0 78 9 46
2017 Student 31 47 15 2 4 0 0 78 7 69

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 43 39 7 5 4 0 2 84 9 56
2019 Student 46 37 10 4 4 0 0 83 7 139
2018 Student 43 26 11 17 4 0 0 68 21 47
2017 Student 43 31 7 17 1 0 1 75 18 69
2014 Student 67 17 9 2 0 4 0 89 2 36

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 36 41 7 11 2 0 4 80 13 56
2019 Student 34 37 14 9 4 0 1 72 14 140
2018 Student 30 43 19 9 0 0 0 72 9 47
2017 Student 35 42 7 11 3 0 2 79 14 69
2014 Student 58 24 11 3 0 0 3 85 4 35

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 29 5 4 2 4 2 89 6 56

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 25 11 4 2 13 2 81 6 55
2019 Student 49 33 8 4 1 5 0 86 5 138
2018 Student 40 35 13 0 8 2 2 78 9 48
2017 Student 42 30 7 3 1 11 5 87 5 69
2014 Student 43 14 24 9 0 8 2 63 10 34

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 34 30 13 7 4 5 7 73 12 56
2019 Student 43 24 13 6 2 4 7 76 9 139
2018 Student 34 38 6 4 9 2 6 79 14 47
2017 Student 38 21 5 13 6 3 14 71 22 69
2014 Student 34 22 19 5 5 2 13 66 12 34

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 70 13 11 2 0 2 4 87 2 56
2019 Student 62 17 7 1 1 0 11 89 3 140

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 30 13 2 2 2 4 83 4 56
2019 Student 46 21 15 4 1 1 11 77 6 140

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 84 4 4 4 0 0 5 92 4 56
2019 Student 80 4 2 0 1 2 10 96 2 137

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 86 7 0 0 0 0 7 100 0 56
2019 Student 72 7 4 2 0 1 14 93 3 138

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 32 9 2 7 0 2 82 9 56
2019 Student 37 38 14 5 3 1 3 78 8 139
2018 Student 31 31 15 17 6 0 0 63 23 48
2017 Student 31 41 16 9 1 0 0 73 11 69
2014 Student 15 50 22 11 0 0 2 66 11 34

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 29 16 4 2 0 0 79 5 56
2019 Student 47 32 12 5 2 1 1 80 7 140
2018 Student 31 40 23 2 4 0 0 71 6 48
2017 Student 41 30 7 18 3 0 1 72 21 69
2014 Student 40 18 38 4 0 0 0 58 4 34

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 36 11 2 0 2 2 87 2 56
2019 Student 46 41 8 3 1 1 1 88 4 138
2018 Student 33 40 10 10 4 2 0 74 15 48
2017 Student 43 37 11 9 0 1 0 80 9 69
2014 Student 64 25 10 2 0 0 0 89 2 34

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 29 46 11 7 0 4 4 81 8 56
2019 Student 29 38 14 7 2 8 1 75 10 139
2018 Student 32 30 21 4 6 2 4 66 11 47
2017 Student 28 23 18 17 0 11 3 59 20 69

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 21 11 2 0 0 0 88 2 56
2019 Student 60 29 7 1 1 0 1 90 3 139
2018 Student 54 24 11 7 2 2 0 80 9 46
2017 Student 49 38 8 0 0 0 4 91 0 69
2014 Student 60 18 17 0 0 0 5 83 0 35

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 36 5 0 0 0 0 95 0 55
2019 Student 68 23 9 0 1 0 0 91 1 140
2018 Student 67 23 8 0 2 0 0 90 2 48
2017 Student 55 36 4 3 0 0 1 93 3 69
2014 Student 63 31 4 0 0 2 0 95 0 34

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 43 57 56

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 7 4 0 2 9 16 93 2 56

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Student 34 25 41 56
2019 Student 40 24 36 140
2018 Student 40 15 46 48
2017 Student 39 26 35 69
2014 Student 61 22 17 36

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Student 0 5 11 0 84 0 19
2019 Student 0 5 9 2 82 2 56
2018 Student 0 11 5 16 63 5 19
2017 Student 0 9 18 0 73 0 24
2014 Student 7 0 6 20 9999 67 21
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 36 9 4 5 2 0 81 9 55
2019 Student 46 38 10 1 4 1 0 85 5 139
2018 Student 48 35 6 10 0 0 0 83 10 48
2017 Student 46 40 7 5 1 0 0 86 7 69
2014 Student 57 33 10 0 0 0 0 90 0 34

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 46 9 2 0 5 0 89 2 56
2019 Student 48 40 8 4 0 1 0 88 4 139
2018 Student 33 56 4 2 2 0 2 91 4 48
2017 Student 26 50 8 9 0 5 1 82 10 68
2014 Student 48 35 9 4 0 3 0 87 4 35

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 2 16 21 36 21 2 2 59 19 56
2019 Student 6 14 24 31 22 1 2 55 21 140
2018 Student 0 10 40 29 19 0 2 49 11 48
2017 Student 3 10 26 34 21 1 5 59 13 69
2014 Student 2 11 25 41 16 4 2 60 14 35

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 2 9 13 27 41 5 4 75 12 56
2019 Student 4 16 14 19 40 3 4 63 22 140
2018 Student 2 25 29 17 25 0 2 43 28 48
2017 Student 1 13 22 27 25 5 7 59 16 69
2014 Student 2 20 14 27 21 14 2 57 26 34

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 5 7 20 29 30 5 4 65 14 56
2019 Student 8 17 17 22 22 9 6 51 29 139
2018 Student 13 17 27 17 23 2 2 41 30 48
2017 Student 14 12 24 11 23 7 9 41 31 69
2014 Student 7 13 12 18 25 15 11 57 27 35

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 2 9 33 49 5 2 88 2 55
2019 Student 1 6 16 29 43 1 4 76 8 140
2018 Student 4 2 19 29 46 0 0 75 6 48
2017 Student 10 1 13 28 37 1 8 72 13 69
2014 Student 4 2 9 50 29 4 2 84 6 34

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 2 7 35 44 9 4 90 2 55
2019 Student 5 8 12 22 45 4 4 73 14 139
2018 Student 6 13 27 13 38 4 0 52 20 48
2017 Student 3 7 21 25 32 1 11 65 11 68
2014 Student 2 6 18 23 36 14 2 70 9 34

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 5 9 24 44 15 4 82 7 55
2019 Student 10 11 10 19 36 10 4 64 24 140
2018 Student 15 13 28 6 30 9 0 40 30 47
2017 Student 4 10 21 19 25 9 12 55 18 69
2014 Student 14 11 28 14 25 6 2 42 27 35

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 2 16 18 21 34 9 0 61 20 56
2019 Student 6 11 16 23 33 8 4 63 19 140
2018 Student 10 13 27 19 25 4 2 47 24 48
2017 Student 4 12 33 16 20 8 5 42 19 69
2014 Student 4 6 20 43 21 4 2 69 10 34

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 2 4 27 43 18 5 2 65 6 56
2019 Student 4 10 21 24 35 2 3 63 15 139

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 34 13 4 0 13 0 82 4 56
2019 Student 37 39 11 7 4 1 0 77 12 138

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 20 0 5 5 4 0 89 11 56
2019 Student 56 30 6 6 2 0 0 86 8 140
2018 Student 50 27 6 13 4 0 0 77 17 48
2017 Student 52 24 8 11 1 1 1 78 13 69
2014 Student 61 17 13 2 3 4 0 81 5 36

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 20 5 2 0 0 0 93 2 55
2019 Student 66 27 4 1 1 0 0 94 2 140
2018 Student 54 33 8 4 0 0 0 88 4 48
2017 Student 64 25 4 5 0 0 1 90 5 69
2014 Student 69 17 4 2 2 4 2 92 4 36

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 32 5 4 2 0 2 89 5 56
2019 Student 54 32 9 2 2 1 0 86 4 139
2018 Student 46 23 21 8 2 0 0 69 10 48

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 60 29 5 2 0 2 2 92 2 55
2019 Student 54 39 6 0 1 1 0 93 1 140
2018 Student 63 27 4 2 2 2 0 91 4 48
2017 Student 49 42 3 2 0 3 1 95 2 68
2014 Student 68 21 4 6 0 0 0 90 6 34

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 32 11 0 0 11 2 88 0 56
2019 Student 55 24 11 3 1 4 1 84 5 139
2018 Student 52 33 8 0 0 4 2 91 0 48
2017 Student 48 32 9 1 0 7 3 88 1 69
2014 Student 61 20 9 4 0 7 0 87 4 34

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 24 2 0 2 2 0 96 2 55
2019 Student 71 25 4 1 0 0 0 96 1 140
2018 Student 63 29 2 4 2 0 0 92 6 48
2017 Student 68 26 3 0 0 1 1 97 0 69
2014 Student 75 16 4 0 0 4 0 96 0 34

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 13 7 4 4 11 5 83 9 55

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 27 14 2 0 18 2 80 2 56

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 36 4 2 0 5 4 94 2 56

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 41 23 7 4 5 9 11 80 11 56
2019 Student 40 29 14 6 2 4 4 76 9 140
2018 Student 17 37 20 11 2 7 7 63 15 46
2017 Student 33 43 11 1 1 5 5 85 3 69
2014 Student 40 21 18 12 2 4 3 66 15 36

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 30 11 4 2 13 4 81 6 56
2019 Student 41 32 12 7 4 2 2 76 11 139
2018 Student 33 31 15 8 6 2 4 69 16 48
2017 Student 34 23 11 19 4 5 4 63 25 69
2014 Student 48 28 13 3 0 3 4 82 4 35

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 30 9 2 2 7 0 87 4 56
2019 Student 47 36 8 7 0 2 1 85 7 138
2018 Student 52 29 6 6 4 0 2 83 11 48

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 29 13 4 2 13 4 79 6 56
2019 Student 36 21 15 7 4 9 7 68 14 137
2018 Student 31 25 15 4 10 6 8 66 17 48
2017 Student 24 15 16 15 5 12 12 51 27 69
2014 Student 28 19 23 3 3 14 8 61 9 35

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 36 5 5 0 2 2 89 6 56

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 41 5 7 2 0 0 86 9 56
2019 Student 63 28 6 2 1 0 0 91 4 140
2017 Student 62 28 9 1 0 0 0 90 1 69
2014 Student 62 28 4 3 0 0 2 92 4 35

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 35 7 4 0 2 0 89 4 55
2019 Student 54 32 8 5 1 0 0 86 7 138
2017 Student 62 26 8 4 0 0 0 88 4 69
2014 Student 70 19 8 2 0 0 2 90 2 35

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 9 0 0 0 0 0 100 0 56
2017 Student 93 4 1 1 0 0 0 97 1 69
2014 Student 87 9 2 0 0 0 2 98 0 35

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 7 5 7 0 23 4 83 10 56
2019 Student 39 17 10 4 9 18 4 72 15 140

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 5 95 140
2018 Student 13 88 48

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 27 14 7 2 0 32 18 82 4 56
2019 Student 24 15 9 4 2 27 19 73 11 140
2018 Student 29 13 10 6 6 23 13 65 19 48
2017 Student 19 11 12 0 0 38 19 71 0 69
2014 Student 22 11 15 2 0 40 10 67 3 36

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 41 25 4 2 0 23 5 93 3 56
2019 Student 42 28 10 1 1 14 4 85 3 140
2018 Student 44 25 10 17 0 4 0 72 17 48
2017 Student 40 23 9 0 0 19 8 87 0 69
2014 Student 48 14 20 0 0 15 3 76 0 36

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 5 95 140

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 29 13 5 4 0 39 11 82 7 56
2019 Student 27 16 9 1 1 29 16 79 5 140
2018 Student 28 19 19 0 0 23 11 71 0 47
2017 Student 23 12 10 1 0 40 14 77 3 69
2014 Student 33 5 17 0 0 26 19 69 0 36

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 41 31 4 2 0 19 4 93 2 54
2019 Student 48 25 9 2 0 11 5 87 3 140
2018 Student 42 31 13 6 0 6 2 80 7 48
2017 Student 44 23 4 0 0 25 4 94 0 69
2014 Student 47 10 16 0 0 25 2 78 0 36

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 11 89 54

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 4 96 54
2019 Student 6 94 140
2017 Student 7 93 69

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 44 2 4 5 2 2 89 9 55
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 43 34 7 7 0 9 0 84 8 56

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 30 9 9 0 0 0 82 9 56

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 34 9 4 2 4 0 85 6 56

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 29 16 11 0 0 0 73 11 56

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 32 7 0 4 4 0 89 4 56

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 70 13 2 0 2 13 2 96 2 56

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 20 13 9 4 5 0 74 13 56

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 29 5 4 5 2 0 85 9 56

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 59 20 13 5 0 2 2 81 6 56

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 43 27 11 5 0 13 2 81 6 56
2019 Student 27 42 15 8 1 6 1 74 9 139
2018 Student 19 48 10 10 4 8 0 73 16 48
2017 Student 20 31 15 11 3 18 1 64 18 69

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 27 13 5 7 2 0 74 13 55

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 22 5 2 4 11 0 88 6 55

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 32 5 4 2 5 0 89 6 56
2019 Student 32 36 20 9 2 2 0 69 11 138
2018 Student 31 33 8 13 8 6 0 69 22 48
2017 Student 20 47 16 7 3 5 1 72 11 69

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 23 13 5 5 0 4 76 11 56

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 20 14 5 9 0 0 71 14 56
2019 Student 27 26 19 18 9 0 1 54 27 140
2018 Student 13 27 25 8 21 4 2 42 31 48
2017 Student 26 14 19 15 25 0 1 41 40 69

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 40 15 0 2 0 0 84 2 55
2019 Student 41 36 13 6 2 0 2 78 9 140
2018 Student 33 38 21 2 4 2 0 72 6 48
2017 Student 35 24 29 7 1 0 4 61 9 67

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 70 20 9 0 0 0 2 91 0 56
2019 Student 57 27 9 4 1 0 2 86 5 140
2018 Student 44 33 13 6 2 2 0 79 9 48
2017 Student 53 20 11 12 0 0 4 76 12 69

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 29 18 5 0 2 0 76 5 56
2019 Student 53 24 7 6 8 1 1 78 14 140
2018 Student 30 30 23 11 2 2 2 62 13 47
2017 Student 42 18 22 10 4 0 4 63 14 69

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 16 2 0 0 0 11 98 0 56
2019 Student 74 14 4 4 1 0 4 91 5 140
2018 Student 58 17 10 0 4 2 8 84 5 48
2017 Student 60 14 4 0 0 0 22 94 0 69

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 30 13 5 4 0 2 78 9 56
2019 Student 53 21 13 9 4 0 1 75 12 140
2018 Student 42 31 17 8 0 2 0 74 9 48
2017 Student 48 29 14 7 1 0 1 78 8 69

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 21 0 4 2 0 11 94 6 56

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 21 2 2 4 2 2 93 6 56
2019 Student 52 27 14 2 1 1 3 82 3 139
2018 Student 40 33 15 4 0 4 4 80 5 48
2017 Student 42 28 21 4 1 0 3 73 5 69

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 57 29 9 4 0 2 0 87 4 56
2019 Student 57 22 12 4 3 0 3 81 7 139
2018 Student 48 25 15 4 2 4 2 78 7 48
2017 Student 52 28 12 1 1 0 5 85 3 69

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 41 7 7 0 0 0 86 7 56
2019 Student 47 23 15 9 4 1 1 72 13 140
2018 Student 40 13 23 10 8 4 2 56 20 48
2017 Student 42 28 15 7 5 0 3 72 12 69

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 70 13 6 7 2 2 0 85 9 54
2019 Student 65 17 9 3 4 1 1 84 7 138

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 18 25 7 5 0 0 62 13 55

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 27 16 7 2 0 2 75 9 56
2018 Student 48 15 15 15 0 4 4 68 16 48
2017 Student 40 44 11 3 1 0 1 85 4 69

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 18 13 4 2 0 2 82 5 56
2019 Student 66 20 8 1 3 0 1 88 4 138
2018 Student 52 19 13 4 2 4 6 79 7 48
2017 Student 78 14 4 1 1 0 1 93 3 69

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 32 11 0 2 0 0 88 2 56

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 79 13 2 0 2 0 5 96 2 56
2018 Student 73 10 2 2 0 4 8 95 2 48

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 4 4 2 2 0 7 92 4 55
2019 Student 84 4 3 1 4 0 4 92 5 140
2018 Student 67 19 4 0 2 4 4 93 2 48
2017 Student 90 6 0 0 0 0 4 100 0 69

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 79 7 5 2 4 0 4 89 6 56
2019 Student 68 20 5 2 2 0 3 90 4 140
2018 Student 56 29 4 2 4 2 2 89 7 48
2017 Student 74 17 5 0 0 0 4 94 0 68

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 79 11 2 5 2 0 2 91 7 56
2019 Student 79 11 2 1 3 0 4 94 4 140
2018 Student 65 15 8 4 4 2 2 83 9 48
2017 Student 80 12 0 4 0 0 4 96 4 68

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 79 4 0 2 0 0 16 98 2 56
2019 Student 77 3 1 1 1 0 18 97 2 139
2018 Student 71 2 2 0 0 2 23 97 0 48
2017 Student 75 1 0 1 0 0 22 98 2 68

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 86 7 2 2 2 0 2 95 4 56
2019 Student 76 11 5 1 1 0 6 93 2 140
2018 Student 71 10 6 0 0 2 10 93 0 48
2017 Student 79 8 3 3 0 0 7 94 4 68

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 21 11 13 5 2 0 71 18 56
2018 Student 46 10 15 13 13 2 2 59 26 48
2017 Student 53 9 8 14 8 0 8 67 24 69

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 25 18 5 2 0 0 75 7 56
2019 Student 59 21 9 4 4 0 3 82 8 140
2018 Student 63 17 8 6 2 2 2 83 9 48
2017 Student 69 20 7 1 1 0 1 90 3 69

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 45 34 13 7 2 0 0 79 9 56

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 25 45 23 4 0 4 0 72 4 56
2019 Student 36 40 17 3 3 0 1 77 6 140
2018 Student 31 40 23 4 0 2 0 72 4 48
2017 Student 27 38 30 4 0 0 1 66 4 69

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 7 9 29 27 27 2 0 55 16 56
2019 Student 6 7 26 34 26 1 1 61 13 140
2018 Student 2 15 36 19 28 0 0 47 17 47
2017 Student 1 21 20 34 23 0 1 58 22 69
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 32 36 23 9 53 47 56

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 44 56 18

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 14 9 2 2 5 16 84 5 56
2019 Student 42 15 13 5 2 3 19 74 9 137
2018 Student 36 13 19 9 2 9 13 62 14 47

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 22 28 11 28 6 0 6 53 35 18

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 22 22 11 22 22 0 0 44 44 18
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