2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - SW

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

Top of page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	35	38	15	11	1	0	72	13	72
2020	SW-02	35	39	14	11	2	0	74	12	66
2019	SW	32	51	8	8	0	0	83	8	72
2018	SW	33	53	9	2	0	2	88	2	43
2017	SW	38	53	0	6	2	0	91	9	47
2017	SW-02	41	50	0	7	2	0	91	9	44
2014	SW	42	42	0	7	9	0	84	16	43
2014	SW-02	44	41	0	7	7	0	85	15	41

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	38	14	17	6	1	0	63	23	72
2020	SW-02	26	36	14	18	5	2	0	63	23	66
2019	SW	19	39	17	17	8	0	0	58	25	72
2018	SW	19	40	19	14	7	0	2	60	21	43
2017	SW	19	49	13	4	15	0	0	68	19	47
2017	SW-02	21	48	14	5	14	0	0	68	18	44

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	44	44	10	0	1	0	89	1	72
2020	SW-02	47	42	11	0	0	0	89	0	66
2019	SW	49	39	7	4	0	0	89	4	71
2018	SW	53	30	12	2	0	2	86	2	43
2017	SW	66	28	6	0	0	0	94	0	47
2017	SW-02	66	27	7	0	0	0	93	0	44
2014	SW	67	26	7	0	0	0	93	0	43
2014	SW-02	68	24	7	0	0	0	93	0	41

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	39	42	14	4	1	81	6	72
2020	SW-02	41	41	14	3	2	82	5	66
2019	SW	46	42	7	4	1	88	6	72
2018	SW	40	42	14	5	0	81	5	43
2017	SW	49	40	4	2	4	89	6	47
2017	SW-02	50	38	5	2	5	89	7	44
2014	SW	37	44	9	9	0	81	9	43
2014	SW-02	39	44	10	7	0	83	7	41

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	22	29	22	15	11	0	51	26	72
2020	SW-02	21	32	21	15	11	0	53	26	66
2019	SW	24	31	17	19	7	3	56	27	72
2018	SW	14	30	33	19	2	2	45	21	43
2017	SW	30	30	17	9	13	2	61	22	47
2017	SW-02	30	32	16	7	14	2	63	21	44
2014	SW	16	26	23	14	19	2	43	33	43
2014	SW-02	17	27	24	12	17	2	45	30	41

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	25	29	13	8	0	50	21	72
2020	SW-02	24	27	29	12	8	0	52	20	66
2019	SW	22	33	22	19	3	0	56	22	72
2018	SW	19	33	33	9	5	2	52	14	43
2017	SW	28	40	11	6	13	2	70	20	47
2017	SW-02	27	41	11	5	14	2	70	19	44
2014	SW	12	30	21	19	19	0	42	37	43
2014	SW-02	12	32	22	17	17	0	44	34	41

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	24	18	15	13	6	51	29	72
2020	SW-02	24	26	18	15	12	5	52	29	66
2019	SW	24	34	11	18	6	7	62	26	71
2018	SW	21	26	28	12	9	5	49	22	43
2017	SW	21	40	13	8	11	6	66	20	47
2017	SW-02	21	41	14	9	9	7	66	20	44
2014	SW	14	21	16	26	19	5	37	46	43
2014	SW-02	15	22	15	27	17	5	38	46	41

Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	61	31	6	3	0	0	92	3	72
2020	SW-02	62	32	3	3	0	0	94	3	66
2019	SW	47	32	8	6	6	1	80	11	72

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	49	26	7	11	7	0	0	75	18	72
2020	SW-02	52	24	6	12	6	0	0	76	18	66
2019	SW	36	40	7	8	7	1	0	77	15	72
2018	SW	33	43	12	7	2	2	0	78	10	42
2017	SW	47	30	6	6	6	2	2	80	13	47
2017	SW-02	50	29	4	5	7	2	2	83	12	44
2014	SW	35	28	14	9	14	0	0	63	23	43
2014	SW-02	37	29	15	7	12	0	0	66	20	41

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	50	24	8	6	13	0	74	18	72
2020	SW-02	50	26	8	5	12	0	76	17	66
2019	SW	33	36	7	15	7	1	70	23	72
2018	SW	29	40	17	5	10	0	69	14	42
2017	SW	51	21	11	4	13	0	72	17	47
2017	SW-02	52	23	9	5	11	0	75	16	44
2014	SW	35	19	14	19	12	2	55	31	43
2014	SW-02	37	17	15	17	12	2	55	30	41

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	24	15	19	11	6	51	32	72
2020	SW-02	26	24	14	18	12	6	53	32	66
2019	SW	21	36	18	8	10	7	61	19	72
2018	SW	16	33	28	9	7	7	53	18	43
2017	SW	19	32	11	11	15	13	59	29	47
2017	SW-02	21	29	11	11	13	14	58	29	44
2014	SW	16	23	26	7	16	12	45	26	43
2014	SW-02	17	24	27	5	17	10	46	24	41

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	31	13	26	11	1	0	49	38	72
2020	SW-02	18	32	12	27	11	0	0	50	38	66
2019	SW	22	36	14	17	8	1	1	60	26	72
2018	SW	12	28	30	19	9	2	0	40	29	43
2017	SW	21	25	19	9	17	9	0	51	28	47
2017	SW-02	23	25	18	9	16	9	0	52	27	44
2014	SW	9	19	28	19	21	5	0	29	41	43
2014	SW-02	10	20	29	17	20	5	0	31	38	41

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	15	28	25	21	10	1	44	31	72
2020	SW-02	15	30	24	20	9	2	46	29	66
2019	SW	23	30	11	18	10	8	57	31	71
2018	SW	7	23	33	26	9	2	31	36	43
2017	SW	17	23	17	19	15	9	44	37	47
2017	SW-02	18	23	16	18	16	9	45	38	44
2014	SW	5	26	16	23	23	7	33	50	43
2014	SW-02	5	27	17	22	22	7	34	47	41

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	14	26	18	15	25	1	41	41	72
2020	SW-02	14	29	17	17	23	2	43	40	66
2019	SW	17	39	3	21	17	3	58	39	71
2018	SW	5	33	28	19	16	0	37	35	43
2017	SW	17	35	13	22	9	4	55	32	46
2017	SW-02	19	32	12	23	9	5	54	34	43
2014	SW	5	26	21	16	30	2	31	48	43
2014	SW-02	5	27	22	17	27	2	33	45	41

Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	33	13	22	7	0	58	29	72
2020	SW-02	24	33	14	23	6	0	58	29	66
2019	SW	18	38	13	22	10	0	56	32	72
2018	SW	16	33	16	28	5	2	50	33	43
2017	SW	19	42	19	9	11	0	62	19	47
2017	SW-02	21	43	18	9	9	0	64	18	44
2014	SW	19	26	16	19	21	0	44	40	43
2014	SW-02	20	24	17	20	20	0	44	39	41

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	47	14	7	7	0	72	14	72
2020	SW-02	26	45	14	8	8	0	71	15	66
2019	SW	22	43	14	19	1	0	65	21	72
2018	SW	21	42	14	12	9	2	64	21	43
2017	SW	36	47	0	8	9	0	83	17	47
2017	SW-02	39	43	0	9	9	0	82	18	44

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	53	26	7	10	4	0	0	79	14	72
2020	SW-02	55	26	6	11	3	0	0	80	14	66
2019	SW	35	32	6	17	6	4	1	71	24	72
2018	SW	29	43	12	12	5	0	0	71	17	42
2017	SW	34	40	9	9	8	0	0	74	17	47
2017	SW-02	36	39	9	7	9	0	0	75	16	44
2014	SW	26	37	12	12	14	0	0	63	26	43
2014	SW-02	27	39	12	10	12	0	0	66	22	41

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	36	36	7	14	7	0	71	21	70
2020	SW-02	38	34	8	14	6	0	72	20	65
2019	SW	14	43	13	22	8	0	57	31	72
2018	SW	9	37	16	19	16	2	48	36	43
2017	SW	13	53	13	8	13	0	66	21	47
2017	SW-02	11	57	11	9	11	0	68	20	44
2014	SW	7	37	9	26	21	0	44	47	43
2014	SW-02	7	39	10	27	17	0	46	44	41

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	56	21	11	4	7	0	1	77	11	72
2020	SW-02	58	20	11	5	6	0	2	78	11	66

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	26	26	17	18	13	0	0	53	31	72
2020	SW-02	26	29	18	15	12	0	0	55	27	66
2019	SW	13	32	13	18	18	7	0	48	39	72
2018	SW	9	26	21	19	16	7	2	38	38	43
2017	SW	26	34	9	13	13	6	0	64	27	47
2017	SW-02	25	34	9	14	11	7	0	63	27	44
2014	SW	9	12	14	26	30	9	0	23	62	43
2014	SW-02	10	12	15	24	29	10	0	24	59	41

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	17	26	14	15	21	6	1	46	39	72
2020	SW-02	17	29	14	12	21	6	2	49	36	66
2019	SW	8	21	18	14	31	7	1	32	48	72
2018	SW	7	28	12	19	26	5	5	38	49	43
2017	SW	20	22	11	15	22	9	2	47	41	46
2017	SW-02	18	23	11	16	23	9	0	45	42	44
2014	SW	7	16	9	26	33	9	0	26	64	43
2014	SW-02	7	17	10	24	32	10	0	27	62	41

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	39	24	18	8	8	3	64	17	72
2020	SW-02	39	26	18	6	8	3	67	14	66
2019	SW	46	31	17	4	1	0	77	6	71

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	39	11	11	7	4	70	19	72
2020	SW-02	30	38	11	11	6	5	71	17	66
2019	SW	25	34	24	11	6	0	59	17	71

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	65	14	6	3	7	3	3	84	10	71
2020	SW-02	65	15	5	3	6	3	3	85	10	65
2019	SW	75	15	3	1	1	3	1	94	3	71

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	57	22	6	3	4	3	6	86	8	72
2020	SW-02	56	24	5	3	5	2	6	87	8	66
2019	SW	74	7	10	0	1	4	3	88	2	70

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	24	40	11	17	8	0	0	64	25	72
2020	SW-02	24	41	9	18	8	0	0	65	26	66
2019	SW	17	44	14	18	6	1	0	62	24	72
2018	SW	19	48	12	10	10	0	2	68	20	42
2017	SW	21	55	13	2	8	0	0	77	11	47
2017	SW-02	21	54	14	2	9	0	0	75	11	44
2014	SW	9	40	12	26	14	0	0	49	40	43
2014	SW-02	10	41	12	24	12	0	0	51	37	41

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	32	43	10	10	6	0	75	15	72
2020	SW-02	33	42	8	11	6	0	76	17	66
2019	SW	25	36	17	18	4	0	61	22	72
2018	SW	28	40	14	5	12	2	69	17	43
2017	SW	34	51	4	6	4	0	85	11	47
2017	SW-02	34	52	2	7	5	0	86	12	44
2014	SW	26	51	9	7	7	0	77	14	43
2014	SW-02	27	51	10	7	5	0	78	12	41

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	39	17	15	6	0	62	21	71
2020	SW-02	23	42	17	14	5	0	65	18	65
2019	SW	17	50	14	17	1	0	67	19	70
2018	SW	26	26	23	14	9	2	52	24	43
2017	SW	28	47	9	4	13	0	74	17	47
2017	SW-02	30	45	7	5	14	0	75	18	44
2014	SW	16	35	21	19	9	0	51	28	43
2014	SW-02	17	37	22	20	5	0	54	24	41

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	19	44	17	14	4	1	0	65	18	72
2020	SW-02	20	44	15	15	5	2	0	65	20	66
2019	SW	11	47	22	10	4	6	0	62	15	72
2018	SW	12	37	19	21	7	2	2	51	29	43
2017	SW	28	38	15	8	6	4	0	69	15	47
2017	SW-02	27	39	14	9	7	5	0	69	17	44

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	42	25	13	13	8	0	0	67	21	72
2020	SW-02	44	26	12	12	6	0	0	70	18	66
2019	SW	43	36	8	10	3	0	0	79	13	72
2018	SW	37	35	12	14	0	0	2	74	14	43
2017	SW	28	49	8	8	6	0	0	77	15	47
2017	SW-02	30	48	7	9	7	0	0	78	16	44
2014	SW	23	35	12	9	16	5	0	61	27	43
2014	SW-02	24	34	12	10	15	5	0	62	26	41

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	36	17	17	3	0	0	64	19	72
2020	SW-02	26	38	18	17	2	0	0	64	18	66
2019	SW	15	39	29	7	10	0	0	54	17	72
2018	SW	16	40	21	7	16	0	0	56	23	43
2017	SW	17	45	28	6	2	2	0	63	9	47
2017	SW-02	16	45	27	7	2	2	0	63	9	44
2014	SW	12	28	23	21	14	0	2	40	36	43
2014	SW-02	12	29	24	22	10	0	2	43	33	41

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	72
2020	SW-02	50	50	66

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	43	21	8	6	15	0	7	69	22	72
2020	SW-02	42	23	8	6	14	0	8	70	21	66

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	SW	18	46	36	72
2020	SW-02	17	44	39	66
2019	SW	8	53	39	72
2018	SW	14	42	44	43
2017	SW	26	49	26	47
2017	SW-02	25	52	23	44
2014	SW	19	37	44	43
2014	SW-02	17	39	44	41

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	SW	0	38	23	8	23	8	13
2020	SW-02	0	36	27	0	27	9	11
2017	SW	17	17	17	17	25	8	12
2017	SW-02	18	18	18	18	18	9	11

Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	33	44	13	7	3	0	0	78	10	72
2020	SW-02	33	44	12	8	3	0	0	77	11	66
2019	SW	36	44	10	8	0	1	0	82	8	72
2018	SW	35	49	14	0	0	0	2	86	0	43
2017	SW	42	49	2	6	0	0	0	91	6	47
2017	SW-02	45	45	2	7	0	0	0	91	7	44
2014	SW	37	40	12	9	2	0	0	77	12	43
2014	SW-02	37	41	12	7	2	0	0	78	10	41

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	24	31	25	13	8	0	0	54	21	72
2020	SW-02	24	33	24	11	8	0	0	58	18	66
2019	SW	25	36	19	15	3	1	0	62	18	72
2018	SW	19	44	19	12	5	0	2	64	17	43
2017	SW	26	49	10	9	2	4	0	78	11	47
2017	SW-02	27	45	11	9	2	5	0	76	12	44
2014	SW	19	37	16	9	14	5	0	59	24	43
2014	SW-02	20	39	17	7	12	5	0	62	21	41

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	19	24	35	17	6	0	0	22	43	72
2020	SW-02	20	23	35	17	6	0	0	23	42	66
2019	SW	13	32	29	17	7	3	0	24	46	72
2018	SW	9	26	37	14	9	0	5	24	37	43
2017	SW	9	30	25	17	13	4	2	32	41	47
2017	SW-02	9	32	25	16	11	5	2	29	44	44
2014	SW	14	33	33	9	9	2	0	19	48	43
2014	SW-02	12	32	34	10	10	2	0	20	45	41

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	25	33	14	10	0	0	24	43	72
2020	SW-02	18	24	32	15	11	0	0	26	42	66
2019	SW	15	22	31	18	11	3	0	30	39	72
2018	SW	7	28	30	14	14	2	5	30	38	43
2017	SW	20	15	24	15	13	11	2	33	40	46
2017	SW-02	19	16	23	16	12	12	2	33	41	43
2014	SW	26	29	26	7	12	0	0	19	55	42
2014	SW-02	23	30	28	8	13	0	0	20	53	40

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	14	27	29	19	6	4	1	26	44	70
2020	SW-02	12	29	28	20	6	3	2	27	44	65
2019	SW	13	29	22	22	11	0	3	34	43	72
2018	SW	15	27	29	7	15	2	5	24	45	41
2017	SW	6	21	34	15	15	4	4	33	30	47
2017	SW-02	7	23	32	16	14	5	5	33	32	44
2014	SW	23	19	28	12	16	2	0	29	43	43
2014	SW-02	20	20	29	12	17	2	0	30	40	41

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	7	11	32	32	17	0	1	49	18	72
2020	SW-02	8	9	32	35	15	0	2	51	17	66
2019	SW	10	11	42	21	15	0	0	37	21	71
2018	SW	5	12	37	28	14	0	5	44	17	43
2017	SW	9	13	36	26	13	2	2	40	22	47
2017	SW-02	9	14	36	25	11	2	2	38	24	44
2014	SW	10	14	40	19	12	5	0	33	25	42
2014	SW-02	10	10	43	20	13	5	0	34	21	40

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	22	29	22	19	7	0	0	26	51	72
2020	SW-02	23	29	21	20	8	0	0	27	52	66
2019	SW	24	29	19	17	8	3	0	26	54	72
2018	SW	28	21	35	5	7	0	5	12	51	43
2017	SW	24	19	30	11	11	4	2	23	45	47
2017	SW-02	25	20	27	11	9	5	2	22	49	44
2014	SW	35	35	16	5	5	5	0	10	73	43
2014	SW-02	32	37	17	5	5	5	0	10	72	41

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	19	22	26	21	11	0	0	32	42	72
2020	SW-02	17	23	27	23	11	0	0	33	39	66
2019	SW	18	22	29	19	8	3	0	29	41	72
2018	SW	23	5	40	14	12	2	5	28	30	43
2017	SW	17	17	29	17	11	6	2	30	37	47
2017	SW-02	16	18	31	16	9	7	2	28	38	44
2014	SW	21	23	30	12	12	2	0	24	45	43
2014	SW-02	20	22	32	12	12	2	0	25	43	41

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	32	23	10	7	3	0	17	59	71
2020	SW-02	25	32	23	11	8	2	0	19	58	65
2019	SW	18	38	28	8	6	1	1	14	57	72
2018	SW	23	28	30	2	9	2	5	13	55	43
2017	SW	19	21	34	9	4	11	2	15	46	47
2017	SW-02	21	23	32	9	2	11	2	13	50	44
2014	SW	35	30	14	9	9	2	0	19	67	43
2014	SW-02	34	29	15	10	10	2	0	20	65	41

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	1	14	33	39	13	0	51	15	72
2020	SW-02	2	14	30	41	14	0	55	15	66
2019	SW	6	14	33	33	13	1	46	20	72

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	15	25	21	21	17	1	41	38	72
2020	SW-02	15	26	23	21	14	2	42	35	66
2019	SW	13	28	17	29	10	4	42	41	72

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	38	22	18	15	7	0	0	60	22	72
2020	SW-02	41	20	17	17	6	0	0	61	23	66
2019	SW	33	22	11	18	15	0	0	56	33	72
2018	SW	26	40	5	19	7	0	2	68	27	42
2017	SW	36	25	4	15	17	2	0	63	33	47
2017	SW-02	36	27	5	14	16	2	0	65	30	44
2014	SW	30	19	9	21	21	0	0	49	42	43
2014	SW-02	32	20	10	20	20	0	0	51	39	41

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	36	33	15	8	7	0	0	69	15	72
2020	SW-02	38	32	14	9	8	0	0	70	17	66
2019	SW	38	25	8	19	10	0	0	63	29	72
2018	SW	24	43	17	12	2	0	2	68	15	42
2017	SW	21	49	4	15	9	2	0	72	24	47
2017	SW-02	20	50	4	14	9	2	0	72	23	44
2014	SW	26	33	16	9	16	0	0	58	26	43
2014	SW-02	27	32	17	10	15	0	0	59	24	41

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	33	36	20	7	4	0	0	69	11	70
2019	SW	33	35	14	13	4	1	0	69	17	72
2018	SW	24	45	19	7	2	0	2	71	10	42

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	45	14	13	4	1	69	17	71
2020	SW-02	23	46	11	14	5	2	70	19	65
2019	SW	28	38	19	11	3	1	66	14	72
2018	SW	37	33	19	12	0	0	70	12	43
2017	SW	38	45	6	6	4	0	83	10	47
2017	SW-02	39	43	7	7	4	0	82	11	44
2014	SW	29	31	21	7	7	5	63	15	42
2014	SW-02	30	30	20	8	8	5	63	16	40

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	39	17	11	4	1	68	15	72
2020	SW-02	29	38	15	12	5	2	68	17	66
2019	SW	30	41	13	10	6	1	71	16	71
2018	SW	37	35	12	9	2	5	76	12	43
2017	SW	38	38	17	2	2	2	78	4	47
2017	SW-02	39	39	16	2	2	2	79	5	44
2014	SW	37	30	16	5	5	7	73	10	43
2014	SW-02	39	32	15	2	5	7	76	8	41

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	35	42	13	10	1	0	76	11	72
2020	SW-02	35	42	11	11	2	0	77	12	66
2019	SW	36	36	15	13	0	0	72	13	72
2018	SW	40	49	12	0	0	0	88	0	43
2017	SW	41	38	2	11	6	2	81	17	47
2017	SW-02	41	39	2	9	7	2	81	16	44
2014	SW	35	40	14	9	2	0	74	12	43
2014	SW-02	37	37	15	10	2	0	73	12	41

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	31	31	18	8	10	1	1	63	19	72
2020	SW-02	33	30	14	9	11	2	2	66	20	66

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	31	20	17	8	1	0	54	26	71
2020	SW-02	25	31	17	17	9	2	0	56	27	65

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	29	39	11	11	6	1	3	71	17	72
2020	SW-02	30	39	11	9	6	2	3	73	16	66

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	24	24	21	11	1	1	43	33	72
2020	SW-02	20	23	24	18	12	2	2	44	31	66
2019	SW	13	19	14	21	18	11	4	38	46	72
2018	SW	12	31	14	29	10	2	2	45	40	42
2017	SW	21	27	11	9	19	11	2	56	32	47
2017	SW-02	21	29	11	7	18	11	2	58	29	44
2014	SW	19	16	16	21	26	2	0	36	48	43
2014	SW-02	20	17	17	20	24	2	0	38	45	41

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	33	19	14	6	0	0	61	19	72
2020	SW-02	29	35	17	14	6	0	0	64	20	66
2019	SW	32	31	13	19	6	0	0	63	25	72
2018	SW	30	37	12	14	2	2	2	71	17	43
2017	SW	34	47	6	6	4	2	0	83	11	47
2017	SW-02	34	45	7	7	5	2	0	81	12	44
2014	SW	28	51	5	7	7	2	0	81	14	43
2014	SW-02	29	49	5	7	7	2	0	80	15	41

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	34	24	20	4	0	0	52	24	71
2020	SW-02	18	35	23	18	5	0	0	54	23	65
2019	SW	17	33	22	18	7	3	0	51	26	72
2018	SW	12	47	28	9	2	0	2	60	12	43

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	17	18	22	21	4	0	36	45	72
2020	SW-02	18	17	18	20	23	5	0	37	44	66
2019	SW	15	28	7	25	18	7	0	46	46	72
2018	SW	5	26	14	29	14	7	5	35	49	42
2017	SW	17	30	11	11	18	13	0	55	33	46
2017	SW-02	19	30	11	12	16	12	0	55	32	43
2014	SW	5	16	19	19	33	9	0	23	56	43
2014	SW-02	5	17	20	20	29	10	0	24	54	41

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	42	11	17	3	0	0	69	19	72
2020	SW-02	30	41	9	18	2	0	0	71	20	66

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	29	29	13	21	7	1	59	28	72
2020	SW-02	32	27	12	21	6	2	60	28	66
2019	SW	21	39	11	19	10	0	60	29	72
2017	SW	26	45	0	15	15	0	71	29	47
2017	SW-02	23	46	0	16	16	0	68	32	44
2014	SW	19	37	7	28	9	0	56	37	43
2014	SW-02	17	39	5	29	10	0	56	39	41

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	32	36	8	17	7	68	24	72
2020	SW-02	35	35	8	17	6	70	23	66
2019	SW	18	51	11	15	4	69	19	72
2017	SW	34	47	9	8	2	81	10	47
2017	SW-02	34	46	9	9	2	80	11	44
2014	SW	19	56	12	12	2	74	14	43
2014	SW-02	20	56	12	10	2	76	12	41

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	79	17	3	0	0	1	97	0	72
2020	SW-02	82	15	2	0	0	2	98	0	66
2017	SW	90	4	2	4	0	0	94	4	47
2017	SW-02	89	5	2	5	0	0	93	5	44
2014	SW	67	23	7	0	2	0	91	2	43
2014	SW-02	68	22	7	0	2	0	90	2	41

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	13	8	6	11	26	8	62	26	72
2020	SW-02	29	12	9	5	11	27	8	63	23	66
2019	SW	26	11	15	7	11	22	7	53	25	72

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	25	75	71
2020	SW-02	26	74	66
2019	SW	24	76	72
2018	SW	28	72	43

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	47	53	17

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	44	56	18
2019	SW	65	35	17

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	0	100	17
2018	SW	0	100	12

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	29	71	17

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	SW	100	18
2019	SW	100	17
2018	SW	100	12

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	18
2019	SW	29	71	17

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	39	61	18
2019	SW	41	59	17

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	18
2019	SW	53	47	17

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	33	67	18

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	39	61	18
2019	SW	65	35	17

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	18
2019	SW	59	41	17
2018	SW	58	42	12

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	18
2018	SW	42	58	12

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	SW	100	18
2019	SW	100	17
2018	SW	100	12

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	50	50	18
2019	SW	47	53	17

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	39	61	18

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	56	44	18

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	SW	41	59	17
2018	SW	42	58	12

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2020	SW	100	18
2019	SW	100	17
2018	SW	100	12

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	39	61	18
2019	SW	29	71	17

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	28	72	18

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	28	72	18

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	42	58	12

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	50	50	12

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	50	50	12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	SW	0	100	12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	10	14	15	21	14	21	6	32	47	72
2020	SW-02	11	15	14	21	15	20	5	34	48	66
2019	SW	8	7	15	17	19	26	7	23	54	72
2018	SW	9	9	19	35	9	19	0	23	54	43
2017	SW	9	15	17	8	13	34	4	38	34	47
2017	SW-02	9	16	16	9	11	34	5	41	33	44
2014	SW	5	10	20	20	24	17	5	19	56	41
2014	SW-02	5	10	20	20	23	18	5	19	55	40

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	13	25	18	20	18	6	40	40	71
2020	SW-02	14	25	17	20	20	5	40	42	65
2019	SW	14	29	17	19	15	6	46	37	72
2018	SW	9	23	21	33	9	5	34	44	43
2017	SW	13	34	19	6	15	13	54	24	47
2017	SW-02	14	36	18	7	14	11	57	23	44
2014	SW	5	24	15	20	17	20	36	45	41
2014	SW-02	5	25	13	20	18	20	38	47	40

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	13	88	72
2020	SW-02	14	86	66

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	8	15	25	8	8	28	7	36	26	72
2020	SW-02	9	15	26	8	8	29	6	37	23	66
2019	SW	11	8	25	11	7	32	6	31	29	72
2018	SW	12	14	19	16	9	30	0	37	37	43
2017	SW	13	19	15	9	4	38	2	54	21	47
2017	SW-02	14	18	16	7	5	39	2	54	19	44
2014	SW	7	14	24	14	5	36	0	33	30	42
2014	SW-02	7	15	24	15	2	37	0	35	27	41

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	13	29	28	11	11	8	0	45	24	72
2020	SW-02	14	29	29	11	11	8	0	46	23	66
2019	SW	19	24	22	13	8	13	1	50	24	72
2018	SW	12	29	21	12	5	21	0	52	21	42
2017	SW	28	30	21	4	6	11	0	64	12	47
2017	SW-02	30	29	20	5	7	9	0	65	13	44
2014	SW	12	29	20	15	2	22	0	53	22	41
2014	SW-02	13	30	18	15	3	23	0	55	23	40

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	6	94	72
2020	SW-02	6	94	66

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	25	75	71
2020	SW-02	28	72	65
2019	SW	19	81	72
2017	SW	15	85	47
2017	SW-02	16	84	44
2014	SW	16	84	43
2014	SW-02	17	83	41

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	56	44	18
2020	SW-02	56	44	18

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	78	22	18
2020	SW-02	78	22	18
2019	SW	62	38	13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	64	36	0	0	0	0	0	100	0	14
2020	SW-02	64	36	0	0	0	0	0	100	0	14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	40	33	6	8	11	0	1	75	20	72
2020	SW-02	41	35	3	9	11	0	2	77	20	66

Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	14	25	18	15	25	3	0	40	41	72
2020	SW-02	15	24	17	15	26	3	0	41	42	66

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	15	32	19	26	7	0	0	47	33	72
2020	SW-02	17	33	20	24	6	0	0	50	30	66

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	25	17	26	14	0	0	43	40	72
2020	SW-02	20	26	15	27	12	0	0	45	39	66

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	21	39	24	10	7	0	0	60	17	72
2020	SW-02	23	42	18	9	8	0	0	65	17	66

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	37	17	15	8	0	0	59	24	71
2020	SW-02	25	37	15	15	8	0	0	62	23	65

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	44	18	10	3	3	15	7	80	7	72
2020	SW-02	47	15	9	3	3	17	6	80	8	66

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	32	22	19	18	6	3	0	56	24	72
2020	SW-02	35	21	18	17	6	3	0	58	23	66

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	55	25	7	6	7	0	0	80	13	71
2020	SW-02	58	25	6	5	6	0	0	83	11	65

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	27	31	13	17	11	1	0	59	29	71
2020	SW-02	29	31	11	15	12	2	0	61	28	65

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	20	32	18	15	13	1	53	29	71
2020	SW-02	22	34	17	14	12	2	56	27	65
2019	SW	14	35	20	23	7	1	50	30	71
2018	SW	14	53	19	12	2	0	67	14	43
2017	SW	21	46	13	13	6	0	68	19	47
2017	SW-02	23	47	9	14	7	0	70	21	44

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	47	25	6	7	15	0	0	72	22	72
2020	SW-02	52	24	5	5	15	0	0	76	20	66

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	51	30	7	1	10	1	0	81	11	71
2020	SW-02	54	28	6	2	9	2	0	83	11	65

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	13	26	18	21	22	0	39	43	72
2020	SW-02	14	27	17	21	21	0	41	42	66
2019	SW	10	28	14	22	26	0	38	49	72
2018	SW	9	26	23	21	21	0	35	42	43
2017	SW	4	55	4	21	13	2	61	35	47
2017	SW-02	5	57	5	20	11	2	63	33	44

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	6	33	21	18	22	0	0	39	40	72
2020	SW-02	6	33	21	18	21	0	0	39	39	66

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	18	22	18	18	24	0	0	40	42	72
2020	SW-02	20	23	18	15	24	0	0	42	39	66
2019	SW	15	24	19	19	22	0	0	39	42	72
2018	SW	5	26	19	26	23	0	2	31	50	43
2017	SW	11	30	19	15	23	2	0	42	39	47
2017	SW-02	9	30	18	16	25	2	0	40	42	44

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	8	28	24	21	19	0	36	40	72
2020	SW-02	9	27	24	21	18	0	36	39	66
2019	SW	8	35	22	19	15	0	43	35	72
2018	SW	12	19	26	23	21	0	30	44	43
2017	SW	9	26	23	19	21	2	35	42	47
2017	SW-02	7	23	25	21	23	2	30	44	44

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	32	29	10	4	0	57	14	72
2020	SW-02	26	30	32	8	5	0	56	12	66
2019	SW	24	44	15	10	7	0	68	17	71
2018	SW	26	21	37	9	7	0	47	16	43
2017	SW	21	34	21	6	11	6	59	18	47
2017	SW-02	16	36	22	7	11	7	56	20	44

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	14	28	21	19	18	0	42	38	72
2020	SW-02	15	27	21	18	18	0	42	36	66
2019	SW	10	29	19	21	21	0	39	42	72
2018	SW	21	16	21	12	30	0	37	42	43
2017	SW	15	17	25	13	25	4	33	40	47
2017	SW-02	14	18	25	11	27	5	33	41	44

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	43	28	13	3	7	1	6	76	10	72
2020	SW-02	47	27	12	2	6	0	6	79	8	66
2019	SW	49	25	13	4	4	0	6	78	9	72
2018	SW	43	24	12	7	2	0	12	76	11	42
2017	SW	32	38	13	4	4	0	9	77	9	47
2017	SW-02	30	38	14	5	5	0	9	75	10	44

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	17	36	22	4	21	53	25	72
2020	SW-02	18	38	23	2	20	56	21	66
2019	SW	28	40	15	14	3	68	17	72
2018	SW	23	26	30	16	5	49	21	43
2017	SW	24	32	21	15	9	55	23	47
2017	SW-02	23	29	23	16	9	52	25	44

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	19	24	18	11	21	1	6	46	34	72
2020	SW-02	18	26	18	12	18	2	6	48	33	66

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	11	33	24	17	14	1	0	45	31	72
2020	SW-02	12	33	21	18	14	2	0	46	32	66
2019	SW	17	32	28	15	6	1	0	50	21	71
2018	SW	14	30	42	7	7	0	0	44	14	43
2017	SW	24	34	17	17	4	2	2	60	22	47
2017	SW-02	21	34	18	18	5	2	2	57	24	44

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	14	31	22	18	13	3	0	46	31	72
2020	SW-02	14	30	21	20	12	3	0	45	33	66
2019	SW	18	32	21	18	7	3	0	52	26	71
2018	SW	17	33	26	19	5	0	0	50	24	42
2017	SW	15	30	34	11	9	0	2	46	20	47
2017	SW-02	14	27	36	11	9	0	2	42	21	44

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	32	17	14	14	0	55	28	71
2020	SW-02	23	32	17	14	14	0	55	28	65
2019	SW	18	39	20	17	6	0	58	23	71
2018	SW	23	21	37	9	9	0	44	19	43
2017	SW	17	42	19	6	13	2	61	20	47
2017	SW-02	14	45	21	7	11	2	60	19	44

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	25	35	14	14	11	1	61	25	72
2020	SW-02	26	32	14	15	12	2	58	28	66
2019	SW	30	32	14	14	10	0	62	24	71

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	23	30	15	18	11	1	1	54	30	71
2020	SW-02	25	29	15	17	11	2	2	56	29	65

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	13	41	18	10	17	1	0	54	27	71
2020	SW-02	14	41	20	8	17	2	0	55	25	66
2019	SW	18	34	20	15	11	1	0	53	27	71
2018	SW	19	16	40	16	9	0	0	35	26	43
2017	SW	13	28	31	13	13	0	2	42	27	46
2017	SW-02	12	25	33	14	14	0	2	38	29	43

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	22	25	29	17	7	0	47	24	72
2020	SW-02	24	26	27	17	6	0	50	23	66
2019	SW	35	23	18	20	4	0	58	24	71
2018	SW	30	28	21	14	7	0	58	21	43
2017	SW	40	32	13	11	2	2	74	13	47
2017	SW-02	39	32	14	11	2	2	72	14	44

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	28	32	25	11	3	0	1	61	14	72
2020	SW-02	29	32	26	9	3	0	2	62	12	66

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	53	17	14	8	4	3	1	72	13	72
2020	SW-02	53	15	15	8	5	3	2	71	13	66
2019	SW	61	23	7	3	1	1	4	88	4	71
2018	SW	53	28	7	2	2	2	5	88	5	43

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	46	23	14	6	7	3	1	72	13	71
2020	SW-02	46	20	15	6	8	3	2	69	15	65
2019	SW	49	22	11	11	4	0	3	73	16	72
2018	SW	49	28	21	2	0	0	0	77	2	43
2017	SW	49	30	9	6	2	0	4	82	9	47
2017	SW-02	50	29	9	7	0	0	5	83	7	44

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	33	38	18	8	3	0	71	11	72
2020	SW-02	33	38	17	9	3	0	71	12	66
2019	SW	38	32	23	4	1	1	71	6	71
2018	SW	42	33	19	7	0	0	74	7	43
2017	SW	32	40	11	11	4	2	74	15	47
2017	SW-02	30	41	11	11	5	2	72	16	44

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	49	18	11	11	10	1	68	21	72
2020	SW-02	48	18	12	9	11	2	68	20	66
2019	SW	51	22	10	10	6	1	75	15	72
2018	SW	49	44	5	2	0	0	93	2	43
2017	SW	58	17	6	11	4	4	78	15	47
2017	SW-02	57	18	7	11	2	5	79	14	44

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	56	4	1	1	1	36	96	2	72
2020	SW-02	55	3	2	2	2	38	95	3	66
2019	SW	60	1	3	1	0	35	94	2	72
2018	SW	50	0	0	3	3	45	95	5	40
2017	SW	56	0	2	0	2	39	96	0	46
2017	SW-02	53	0	2	0	2	42	96	0	43

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	55	17	15	6	3	0	4	75	9	71
2020	SW-02	55	17	15	5	3	0	5	76	8	65
2019	SW	57	25	7	3	0	0	8	89	3	72
2018	SW	52	21	10	7	2	2	5	79	10	42
2017	SW	43	30	9	2	2	0	13	85	5	46
2017	SW-02	39	32	9	2	2	0	14	84	6	43

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	56	18	7	1	14	0	4	77	16	72
2020	SW-02	56	20	6	2	12	0	5	79	14	66
2019	SW	65	10	4	8	10	0	3	77	19	72
2018	SW	66	12	2	7	7	2	2	82	15	41
2017	SW	34	21	13	6	17	0	9	61	26	47
2017	SW-02	32	23	13	7	16	0	9	60	25	44

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	33	39	17	3	6	1	1	74	9	72
2020	SW-02	35	38	15	3	6	2	2	75	9	66
2019	SW	49	31	13	3	3	0	3	81	6	72
2018	SW	45	40	7	0	5	0	2	88	5	42
2017	SW	45	36	11	2	2	0	4	84	4	47
2017	SW-02	41	38	11	2	2	0	5	83	5	44

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	4	33	38	11	14	0	0	38	25	72
2020	SW-02	5	35	36	12	12	0	0	39	24	66

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	1	26	44	15	11	1	28	27	72
2020	SW-02	2	27	45	14	11	2	29	25	66
2019	SW	4	35	39	21	1	0	39	22	72
2018	SW	7	30	40	19	5	0	37	23	43
2017	SW	6	26	38	21	9	0	32	30	47
2017	SW-02	5	27	39	20	9	0	32	30	44

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	21	24	36	15	4	19	44	72
2020	SW-02	20	24	35	17	5	21	44	66
2019	SW	17	32	39	11	1	13	49	72
2018	SW	23	16	40	19	2	21	40	43
2017	SW	15	27	36	21	0	21	43	47
2017	SW-02	16	29	36	18	0	18	46	44

Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	56	36	7	1	39	61	72
2020	SW-02	56	36	6	2	39	61	66

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	SW	28	73	40

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	26	18	24	8	6	3	15	54	17	72
2020	SW-02	26	18	24	9	6	2	15	53	18	66
2019	SW	37	20	18	6	8	4	7	63	16	71
2018	SW	40	21	14	14	5	0	5	65	20	42

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	8	13	10	28	38	3	3	21	68	40

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	SW	3	18	15	15	48	0	3	21	64	40

Report a problem on this page

Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - SW

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence