2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - OP

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 61 0 0 4 0 0 96 4 23
2020 OP-02 35 61 0 0 4 0 0 96 4 23
2019 OP 40 47 0 7 7 0 0 87 13 15
2019 OP-02 38 46 0 8 8 0 0 85 15 13
2018 OP 45 9 18 0 27 0 0 55 27 11
2018 OP-02 45 9 18 0 27 0 0 55 27 11
2017 OP 47 53 0 0 0 0 0 100 0 15
2017 OP-02 42 58 0 0 0 0 0 100 0 12
2014 OP 43 38 10 10 0 0 0 81 10 10

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 41 50 5 0 5 0 0 91 5 22
2020 OP-02 41 50 5 0 5 0 0 91 5 22
2019 OP 33 53 7 7 0 0 0 87 7 15
2019 OP-02 31 54 8 8 0 0 0 85 8 13
2018 OP 36 36 0 18 9 0 0 73 27 11
2018 OP-02 36 36 0 18 9 0 0 73 27 11
2017 OP 41 53 0 0 6 0 0 94 6 15
2017 OP-02 42 50 0 0 8 0 0 92 8 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 61 35 4 0 0 0 0 96 0 23
2020 OP-02 61 35 4 0 0 0 0 96 0 23
2019 OP 53 47 0 0 0 0 0 100 0 15
2019 OP-02 62 38 0 0 0 0 0 100 0 13
2018 OP 45 36 0 9 9 0 0 82 18 11
2018 OP-02 45 36 0 9 9 0 0 82 18 11
2017 OP 67 27 6 0 0 0 0 94 0 15
2017 OP-02 67 25 8 0 0 0 0 92 0 12
2014 OP 62 38 0 0 0 0 0 100 0 10

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 52 4 4 0 0 0 91 4 23
2020 OP-02 39 52 4 4 0 0 0 91 4 23
2019 OP 53 33 7 7 0 0 0 87 7 15
2019 OP-02 46 38 8 8 0 0 0 85 8 13
2018 OP 45 18 18 9 9 0 0 64 18 11
2018 OP-02 45 18 18 9 9 0 0 64 18 11
2017 OP 54 46 0 0 0 0 0 100 0 15
2017 OP-02 50 50 0 0 0 0 0 100 0 12
2014 OP 33 57 10 0 0 0 0 90 0 10

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 35 26 9 9 0 0 57 17 23
2020 OP-02 22 35 26 9 9 0 0 57 17 23
2019 OP 27 40 27 7 0 0 0 67 7 15
2019 OP-02 23 38 31 8 0 0 0 62 8 13
2018 OP 27 18 0 36 18 0 0 45 55 11
2018 OP-02 27 18 0 36 18 0 0 45 55 11
2017 OP 42 19 13 26 0 0 0 61 26 15
2017 OP-02 25 25 17 33 0 0 0 50 33 12
2014 OP 0 71 10 19 0 0 0 71 19 10

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 52 17 9 4 0 0 70 13 23
2020 OP-02 17 52 17 9 4 0 0 70 13 23
2019 OP 33 33 20 7 7 0 0 67 13 15
2019 OP-02 31 31 23 8 8 0 0 62 15 13
2018 OP 36 9 18 27 9 0 0 45 36 11
2018 OP-02 36 9 18 27 9 0 0 45 36 11
2017 OP 55 6 26 6 6 0 0 61 13 15
2017 OP-02 42 8 33 8 8 0 0 50 17 12
2014 OP 0 48 33 19 0 0 0 48 19 10

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 23 32 14 18 9 5 0 57 29 22
2020 OP-02 23 32 14 18 9 5 0 57 29 22
2019 OP 40 20 20 7 13 0 0 60 20 15
2019 OP-02 31 23 23 8 15 0 0 54 23 13
2018 OP 27 18 9 18 27 0 0 45 45 11
2018 OP-02 27 18 9 18 27 0 0 45 45 11
2017 OP 40 15 13 13 13 6 0 58 28 15
2017 OP-02 33 8 17 17 17 8 0 45 36 12
2014 OP 0 38 43 10 10 0 0 38 19 10
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 43 30 26 0 0 0 0 74 0 23
2020 OP-02 43 30 26 0 0 0 0 74 0 23
2019 OP 40 33 20 0 7 0 0 73 7 15
2019 OP-02 38 31 23 0 8 0 0 69 8 13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 52 4 13 4 0 4 77 18 23
2020 OP-02 22 52 4 13 4 0 4 77 18 23
2019 OP 43 14 21 7 7 0 7 62 15 14
2019 OP-02 33 17 25 8 8 0 8 55 18 12
2018 OP 36 9 27 18 9 0 0 45 27 11
2018 OP-02 36 9 27 18 9 0 0 45 27 11
2017 OP 48 39 6 6 0 0 0 87 6 15
2017 OP-02 33 50 8 8 0 0 0 83 8 12
2014 OP 19 71 0 0 0 10 0 100 0 10

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 27 41 14 9 9 0 0 68 18 22
2020 OP-02 27 41 14 9 9 0 0 68 18 22
2019 OP 47 27 20 7 0 0 0 73 7 15
2019 OP-02 38 31 23 8 0 0 0 69 8 13
2018 OP 27 9 18 18 27 0 0 36 45 11
2018 OP-02 27 9 18 18 27 0 0 36 45 11
2017 OP 48 32 6 13 0 0 0 81 13 15
2017 OP-02 33 42 8 17 0 0 0 75 17 12
2014 OP 38 38 0 24 0 0 0 76 24 10

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 52 9 0 4 4 0 86 5 23
2020 OP-02 30 52 9 0 4 4 0 86 5 23
2019 OP 33 40 13 13 0 0 0 73 13 15
2019 OP-02 31 38 15 15 0 0 0 69 15 13
2018 OP 18 27 36 18 0 0 0 45 18 11
2018 OP-02 18 27 36 18 0 0 0 45 18 11
2017 OP 42 26 6 6 6 13 0 78 15 15
2017 OP-02 25 33 8 8 8 17 0 70 20 12
2014 OP 10 19 38 33 0 0 0 29 33 10

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 43 9 13 4 0 0 74 17 23
2020 OP-02 30 43 9 13 4 0 0 74 17 23
2019 OP 20 53 13 7 7 0 0 73 13 15
2019 OP-02 15 54 15 8 8 0 0 69 15 13
2018 OP 9 27 27 18 18 0 0 36 36 11
2018 OP-02 9 27 27 18 18 0 0 36 36 11
2017 OP 35 19 13 13 13 6 0 58 28 15
2017 OP-02 17 25 17 17 17 8 0 45 36 12
2014 OP 10 19 38 33 0 0 0 29 33 10

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 39 22 13 4 4 0 59 18 23
2020 OP-02 17 39 22 13 4 4 0 59 18 23
2019 OP 20 40 20 20 0 0 0 60 20 15
2019 OP-02 15 38 23 23 0 0 0 54 23 13
2018 OP 18 9 18 27 18 9 0 30 50 11
2018 OP-02 18 9 18 27 18 9 0 30 50 11
2017 OP 27 28 19 6 13 6 0 58 21 15
2017 OP-02 17 25 25 8 17 8 0 45 27 12
2014 OP 10 10 38 43 0 0 0 19 43 10

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 4 43 9 35 9 0 0 48 43 23
2020 OP-02 4 43 9 35 9 0 0 48 43 23
2019 OP 7 47 13 20 13 0 0 53 33 15
2019 OP-02 0 46 15 23 15 0 0 46 38 13
2018 OP 9 36 18 9 27 0 0 45 36 11
2018 OP-02 9 36 18 9 27 0 0 45 36 11
2017 OP 27 34 19 13 6 0 0 61 19 15
2017 OP-02 17 33 25 17 8 0 0 50 25 12
2014 OP 10 19 24 38 10 0 0 29 48 10
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 39 17 9 4 0 0 70 13 23
2020 OP-02 30 39 17 9 4 0 0 70 13 23
2019 OP 36 50 7 0 7 0 0 86 7 14
2019 OP-02 31 54 8 0 8 0 0 85 8 13
2018 OP 36 9 9 27 18 0 0 45 45 11
2018 OP-02 36 9 9 27 18 0 0 45 45 11
2017 OP 32 48 13 0 6 0 0 81 6 15
2017 OP-02 42 33 17 0 8 0 0 75 8 12
2014 OP 10 62 10 19 0 0 0 71 19 10

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 61 4 4 4 0 0 87 9 23
2020 OP-02 26 61 4 4 4 0 0 87 9 23
2019 OP 20 60 20 0 0 0 0 80 0 15
2019 OP-02 15 69 15 0 0 0 0 85 0 13
2018 OP 9 64 18 0 9 0 0 73 9 11
2018 OP-02 9 64 18 0 9 0 0 73 9 11
2017 OP 28 40 13 13 6 0 0 68 19 15
2017 OP-02 25 33 17 17 8 0 0 58 25 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 18 55 9 9 9 0 0 73 18 22
2020 OP-02 18 55 9 9 9 0 0 73 18 22
2019 OP 57 14 7 14 7 0 0 71 21 14
2019 OP-02 54 15 8 15 8 0 0 69 23 13
2018 OP 27 18 18 18 18 0 0 45 36 11
2018 OP-02 27 18 18 18 18 0 0 45 36 11
2017 OP 33 41 13 6 6 0 0 74 13 15
2017 OP-02 25 42 17 8 8 0 0 67 17 12
2014 OP 19 48 14 19 0 0 0 67 19 10

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 57 13 0 0 0 0 87 0 23
2020 OP-02 30 57 13 0 0 0 0 87 0 23
2019 OP 27 40 13 20 0 0 0 67 20 15
2019 OP-02 23 38 15 23 0 0 0 62 23 13
2018 OP 9 55 9 9 18 0 0 64 27 11
2018 OP-02 9 55 9 9 18 0 0 64 27 11
2017 OP 19 47 13 20 0 0 0 67 20 15
2017 OP-02 25 42 17 17 0 0 0 67 17 12
2014 OP 0 71 10 19 0 0 0 71 19 10

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 52 22 17 4 4 0 0 74 9 23
2020 OP-02 52 22 17 4 4 0 0 74 9 23

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 39 30 13 0 4 0 55 14 23
2020 OP-02 13 39 30 13 0 4 0 55 14 23
2019 OP 33 13 33 13 7 0 0 47 20 15
2019 OP-02 31 8 38 15 8 0 0 38 23 13
2018 OP 18 9 9 36 18 9 0 30 60 11
2018 OP-02 18 9 9 36 18 9 0 30 60 11
2017 OP 20 41 13 19 0 6 0 65 21 15
2017 OP-02 17 33 17 25 0 8 0 55 27 12
2014 OP 0 67 10 10 14 0 0 67 24 10

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 43 17 9 13 4 4 57 24 23
2020 OP-02 9 43 17 9 13 4 4 57 24 23
2019 OP 13 33 27 13 7 7 0 50 21 15
2019 OP-02 15 23 31 15 8 8 0 42 25 13
2018 OP 9 9 18 18 45 0 0 18 64 11
2018 OP-02 9 9 18 18 45 0 0 18 64 11
2017 OP 14 19 0 32 13 15 6 42 58 15
2017 OP-02 8 17 0 42 17 8 8 30 70 12
2014 OP 0 29 38 10 14 10 0 32 26 10

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 39 17 4 0 0 4 77 5 23
2020 OP-02 35 39 17 4 0 0 4 77 5 23
2019 OP 33 53 7 0 0 0 7 93 0 15
2019 OP-02 38 46 8 0 0 0 8 92 0 13

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 41 45 9 0 0 0 5 90 0 22
2020 OP-02 41 45 9 0 0 0 5 90 0 22
2019 OP 33 40 13 7 0 0 7 79 7 15
2019 OP-02 23 46 15 8 0 0 8 75 8 13

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 87 0 4 0 0 4 4 95 0 23
2020 OP-02 87 0 4 0 0 4 4 95 0 23
2019 OP 87 7 0 0 0 0 7 100 0 15
2019 OP-02 85 8 0 0 0 0 8 100 0 13

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 78 17 0 0 0 0 4 100 0 23
2020 OP-02 78 17 0 0 0 0 4 100 0 23
2019 OP 80 13 0 0 0 0 7 100 0 15
2019 OP-02 77 15 0 0 0 0 8 100 0 13

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 52 9 13 4 0 0 74 17 23
2020 OP-02 22 52 9 13 4 0 0 74 17 23
2019 OP 27 47 7 13 7 0 0 73 20 15
2019 OP-02 31 46 0 15 8 0 0 77 23 13
2018 OP 18 27 18 27 9 0 0 45 36 11
2018 OP-02 18 27 18 27 9 0 0 45 36 11
2017 OP 41 40 6 13 0 0 0 81 13 15
2017 OP-02 33 42 8 17 0 0 0 75 17 12
2014 OP 10 43 19 19 10 0 0 52 29 10

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 57 4 13 0 0 0 83 13 23
2020 OP-02 26 57 4 13 0 0 0 83 13 23
2019 OP 47 33 13 7 0 0 0 80 7 15
2019 OP-02 46 38 8 8 0 0 0 85 8 13
2018 OP 27 27 18 18 9 0 0 55 27 11
2018 OP-02 27 27 18 18 9 0 0 55 27 11
2017 OP 47 33 19 0 0 0 0 81 0 15
2017 OP-02 42 33 25 0 0 0 0 75 0 12
2014 OP 52 38 10 0 0 0 0 90 0 10

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 23 59 5 9 5 0 0 82 14 22
2020 OP-02 23 59 5 9 5 0 0 82 14 22
2019 OP 40 27 7 20 7 0 0 67 27 15
2019 OP-02 38 23 8 23 8 0 0 62 31 13
2018 OP 18 36 0 36 9 0 0 55 45 11
2018 OP-02 18 36 0 36 9 0 0 55 45 11
2017 OP 41 27 19 13 0 0 0 68 13 15
2017 OP-02 33 25 25 17 0 0 0 58 17 12
2014 OP 0 62 29 10 0 0 0 62 10 10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 61 9 9 0 4 0 82 9 23
2020 OP-02 17 61 9 9 0 4 0 82 9 23
2019 OP 20 33 33 7 7 0 0 53 13 15
2019 OP-02 23 23 38 8 8 0 0 46 15 13
2018 OP 18 36 27 0 18 0 0 55 18 11
2018 OP-02 18 36 27 0 18 0 0 55 18 11
2017 OP 33 34 19 13 0 0 0 68 13 15
2017 OP-02 25 33 25 17 0 0 0 58 17 12

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 41 32 5 9 14 0 0 73 23 22
2020 OP-02 41 32 5 9 14 0 0 73 23 22
2019 OP 47 27 20 7 0 0 0 73 7 15
2019 OP-02 46 31 15 8 0 0 0 77 8 13
2018 OP 18 45 18 18 0 0 0 64 18 11
2018 OP-02 18 45 18 18 0 0 0 64 18 11
2017 OP 55 39 6 0 0 0 0 94 0 15
2017 OP-02 50 42 8 0 0 0 0 92 0 12
2014 OP 19 71 0 10 0 0 0 90 10 10

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 35 13 13 4 0 0 70 17 23
2020 OP-02 35 35 13 13 4 0 0 70 17 23
2019 OP 20 27 33 13 7 0 0 47 20 15
2019 OP-02 15 31 31 15 8 0 0 46 23 13
2018 OP 18 27 36 9 0 9 0 50 10 11
2018 OP-02 18 27 36 9 0 9 0 50 10 11
2017 OP 28 46 13 6 6 0 0 74 13 15
2017 OP-02 17 50 17 8 8 0 0 67 17 12
2014 OP 10 38 43 10 0 0 0 48 10 10

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 OP 26 74 23
2020 OP-02 26 74 23

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 13 13 0 13 9 22 63 19 23
2020 OP-02 30 13 13 0 13 9 22 63 19 23

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 OP 13 48 39 23
2020 OP-02 13 48 39 23
2019 OP 7 67 27 15
2019 OP-02 8 62 31 13
2018 OP 9 73 18 11
2018 OP-02 9 73 18 11
2017 OP 6 81 13 15
2017 OP-02 8 75 17 12
2014 OP 10 19 71 10
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 48 17 0 0 0 0 83 0 23
2020 OP-02 35 48 17 0 0 0 0 83 0 23
2019 OP 40 53 7 0 0 0 0 93 0 15
2019 OP-02 38 54 8 0 0 0 0 92 0 13
2018 OP 27 55 0 9 9 0 0 82 18 11
2018 OP-02 27 55 0 9 9 0 0 82 18 11
2017 OP 34 40 13 13 0 0 0 74 13 15
2017 OP-02 33 33 17 17 0 0 0 67 17 12
2014 OP 33 38 19 10 0 0 0 71 10 10

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 65 9 9 9 0 0 74 17 23
2020 OP-02 9 65 9 9 9 0 0 74 17 23
2019 OP 27 53 7 13 0 0 0 80 13 15
2019 OP-02 31 46 8 15 0 0 0 77 15 13
2018 OP 27 45 18 9 0 0 0 73 9 11
2018 OP-02 27 45 18 9 0 0 0 73 9 11
2017 OP 33 41 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12
2014 OP 19 38 33 10 0 0 0 57 10 10

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 14 14 36 32 5 0 0 36 27 22
2020 OP-02 14 14 36 32 5 0 0 36 27 22
2019 OP 0 33 53 13 0 0 0 13 33 15
2019 OP-02 0 31 54 15 0 0 0 15 31 13
2018 OP 9 18 27 27 9 0 9 40 30 11
2018 OP-02 9 18 27 27 9 0 9 40 30 11
2017 OP 0 19 53 15 6 6 0 23 21 15
2017 OP-02 0 25 50 8 8 8 0 18 27 12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 26 30 13 17 4 0 32 36 23
2020 OP-02 9 26 30 13 17 4 0 32 36 23
2019 OP 0 13 47 27 7 7 0 36 14 15
2019 OP-02 0 15 54 15 8 8 0 25 17 13
2018 OP 9 27 18 36 0 0 9 40 40 11
2018 OP-02 9 27 18 36 0 0 9 40 40 11
2017 OP 6 6 53 13 21 0 0 34 13 15
2017 OP-02 8 8 58 8 17 0 0 25 17 12
2014 OP 0 57 33 10 0 0 0 10 57 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 22 39 17 4 4 0 23 36 23
2020 OP-02 13 22 39 17 4 4 0 23 36 23
2019 OP 0 47 40 13 0 0 0 13 47 15
2019 OP-02 0 46 38 15 0 0 0 15 46 13
2018 OP 18 36 18 18 0 0 9 20 60 11
2018 OP-02 18 36 18 18 0 0 9 20 60 11
2017 OP 13 26 35 13 13 0 0 26 39 15
2017 OP-02 17 25 25 17 17 0 0 33 42 12
2014 OP 0 38 24 19 0 0 19 24 47 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 0 17 30 26 22 4 0 50 18 23
2020 OP-02 0 17 30 26 22 4 0 50 18 23
2019 OP 0 13 27 33 27 0 0 60 13 15
2019 OP-02 0 15 23 31 31 0 0 62 15 13
2018 OP 0 9 36 27 18 0 9 50 10 11
2018 OP-02 0 9 36 27 18 0 9 50 10 11
2017 OP 0 0 27 54 19 0 0 73 0 15
2017 OP-02 0 0 25 50 25 0 0 75 0 12
2014 OP 0 0 71 29 0 0 0 29 0 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 26 35 9 13 4 0 23 41 23
2020 OP-02 13 26 35 9 13 4 0 23 41 23
2019 OP 13 13 47 20 7 0 0 27 27 15
2019 OP-02 15 8 46 23 8 0 0 31 23 13
2018 OP 18 27 36 9 0 0 9 10 50 11
2018 OP-02 18 27 36 9 0 0 9 10 50 11
2017 OP 6 32 13 42 6 0 0 48 39 15
2017 OP-02 8 42 17 25 8 0 0 33 50 12
2014 OP 38 19 43 0 0 0 0 0 57 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 5 23 41 18 5 0 62 14 22
2020 OP-02 9 5 23 41 18 5 0 62 14 22
2019 OP 0 29 29 36 7 0 0 43 29 14
2019 OP-02 0 33 25 33 8 0 0 42 33 12
2018 OP 9 27 27 27 0 0 9 30 40 11
2018 OP-02 9 27 27 27 0 0 9 30 40 11
2017 OP 0 19 20 19 26 15 0 53 23 15
2017 OP-02 0 25 17 17 33 8 0 55 27 12
2014 OP 0 10 38 43 10 0 0 52 10 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 17 30 26 4 4 0 32 36 23
2020 OP-02 17 17 30 26 4 4 0 32 36 23
2019 OP 13 33 20 27 7 0 0 33 47 15
2019 OP-02 15 38 23 15 8 0 0 23 54 13
2018 OP 45 9 27 9 0 0 9 10 60 11
2018 OP-02 45 9 27 9 0 0 9 10 60 11
2017 OP 13 26 33 13 6 0 8 21 42 15
2017 OP-02 17 33 25 17 8 0 0 25 50 12
2014 OP 10 48 43 0 0 0 0 0 57 10

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 0 13 30 43 9 0 4 55 14 23
2020 OP-02 0 13 30 43 9 0 4 55 14 23
2019 OP 7 20 33 33 7 0 0 40 27 15
2019 OP-02 8 23 31 31 8 0 0 38 31 13

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 0 48 13 22 17 0 0 48 39 23
2020 OP-02 0 48 13 22 17 0 0 48 39 23
2019 OP 7 47 7 27 13 0 0 53 40 15
2019 OP-02 8 38 8 31 15 0 0 46 46 13

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 43 30 22 0 4 0 0 74 4 23
2020 OP-02 43 30 22 0 4 0 0 74 4 23
2019 OP 29 43 21 7 0 0 0 71 7 14
2019 OP-02 25 42 25 8 0 0 0 67 8 12
2018 OP 36 27 9 18 9 0 0 64 27 11
2018 OP-02 36 27 9 18 9 0 0 64 27 11
2017 OP 42 32 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12
2014 OP 10 29 14 48 0 0 0 38 48 10

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 48 26 9 13 4 0 0 74 17 23
2020 OP-02 48 26 9 13 4 0 0 74 17 23
2019 OP 20 53 7 20 0 0 0 73 20 15
2019 OP-02 23 46 8 23 0 0 0 69 23 13
2018 OP 55 9 9 27 0 0 0 64 27 11
2018 OP-02 55 9 9 27 0 0 0 64 27 11
2017 OP 33 47 6 6 6 0 0 81 13 15
2017 OP-02 33 42 8 8 8 0 0 75 17 12
2014 OP 19 29 24 29 0 0 0 48 29 10

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 52 43 0 4 0 0 0 96 4 23
2020 OP-02 52 43 0 4 0 0 0 96 4 23
2019 OP 33 53 7 7 0 0 0 87 7 15
2019 OP-02 31 54 8 8 0 0 0 85 8 13
2018 OP 36 36 27 0 0 0 0 73 0 11
2018 OP-02 36 36 27 0 0 0 0 73 0 11

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 35 26 9 0 4 0 64 9 23
2020 OP-02 26 35 26 9 0 4 0 64 9 23
2019 OP 47 27 20 7 0 0 0 73 7 15
2019 OP-02 54 15 23 8 0 0 0 69 8 13
2018 OP 36 36 9 18 0 0 0 73 18 11
2018 OP-02 36 36 9 18 0 0 0 73 18 11
2017 OP 35 45 19 0 0 0 0 81 0 15
2017 OP-02 25 50 25 0 0 0 0 75 0 12
2014 OP 19 67 14 0 0 0 0 86 0 10

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 35 13 9 0 9 0 76 10 23
2020 OP-02 35 35 13 9 0 9 0 76 10 23
2019 OP 47 27 13 0 0 13 0 85 0 15
2019 OP-02 54 15 15 0 0 15 0 82 0 13
2018 OP 18 45 27 9 0 0 0 64 9 11
2018 OP-02 18 45 27 9 0 0 0 64 9 11
2017 OP 55 39 0 0 0 6 0 100 0 15
2017 OP-02 50 42 0 0 0 8 0 100 0 12
2014 OP 19 57 24 0 0 0 0 76 0 10

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 52 30 17 0 0 0 0 83 0 23
2020 OP-02 52 30 17 0 0 0 0 83 0 23
2019 OP 53 33 7 7 0 0 0 87 7 15
2019 OP-02 46 38 8 8 0 0 0 85 8 13
2018 OP 55 18 9 18 0 0 0 73 18 11
2018 OP-02 55 18 9 18 0 0 0 73 18 11
2017 OP 48 45 0 6 0 0 0 94 6 15
2017 OP-02 42 50 0 8 0 0 0 92 8 12
2014 OP 29 57 14 0 0 0 0 86 0 10

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 48 17 0 0 0 0 83 0 23
2020 OP-02 35 48 17 0 0 0 0 83 0 23

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 39 22 9 4 9 0 62 14 23
2020 OP-02 17 39 22 9 4 9 0 62 14 23

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 43 35 4 9 0 4 4 86 10 23
2020 OP-02 43 35 4 9 0 4 4 86 10 23

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 30 26 9 9 4 0 55 18 23
2020 OP-02 22 30 26 9 9 4 0 55 18 23
2019 OP 20 27 33 7 7 0 7 50 14 15
2019 OP-02 23 31 23 8 8 0 8 58 17 13
2018 OP 9 36 27 0 9 9 9 56 11 11
2018 OP-02 9 36 27 0 9 9 9 56 11 11
2017 OP 13 68 6 0 0 13 0 93 0 15
2017 OP-02 17 58 8 0 0 17 0 90 0 12
2014 OP 19 19 33 29 0 0 0 38 29 10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 48 39 9 4 0 0 0 87 4 23
2020 OP-02 48 39 9 4 0 0 0 87 4 23
2019 OP 60 20 13 0 7 0 0 80 7 15
2019 OP-02 62 23 15 0 0 0 0 85 0 13
2018 OP 45 36 9 0 9 0 0 82 9 11
2018 OP-02 45 36 9 0 9 0 0 82 9 11
2017 OP 46 41 0 6 0 6 0 93 7 15
2017 OP-02 42 42 0 8 0 8 0 91 9 12
2014 OP 38 62 0 0 0 0 0 100 0 10

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 43 17 9 4 0 0 70 13 23
2020 OP-02 26 43 17 9 4 0 0 70 13 23
2019 OP 33 53 13 0 0 0 0 87 0 15
2019 OP-02 23 62 15 0 0 0 0 85 0 13
2018 OP 55 9 27 9 0 0 0 64 9 11
2018 OP-02 55 9 27 9 0 0 0 64 9 11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 14 41 14 23 5 5 0 57 29 22
2020 OP-02 14 41 14 23 5 5 0 57 29 22
2019 OP 20 40 27 7 7 0 0 60 13 15
2019 OP-02 15 46 23 8 8 0 0 62 15 13
2018 OP 27 18 36 0 18 0 0 45 18 11
2018 OP-02 27 18 36 0 18 0 0 45 18 11
2017 OP 22 19 26 6 0 26 0 56 9 15
2017 OP-02 8 17 33 8 0 33 0 38 13 12
2014 OP 10 19 10 52 0 10 0 32 58 10

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 70 0 13 0 0 0 87 13 23
2020 OP-02 17 70 0 13 0 0 0 87 13 23

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 48 4 13 4 0 0 78 17 23
2020 OP-02 30 48 4 13 4 0 0 78 17 23
2019 OP 20 27 13 20 20 0 0 47 40 15
2019 OP-02 15 31 8 23 23 0 0 46 46 13
2017 OP 21 26 6 33 13 0 0 47 46 15
2017 OP-02 17 25 8 33 17 0 0 42 50 12
2014 OP 33 29 0 19 19 0 0 62 38 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 48 4 9 0 0 0 87 9 23
2020 OP-02 39 48 4 9 0 0 0 87 9 23
2019 OP 27 60 0 7 7 0 0 87 13 15
2019 OP-02 23 62 0 8 8 0 0 85 15 13
2017 OP 14 71 0 15 0 0 0 85 15 14
2017 OP-02 8 83 0 8 0 0 0 92 8 12
2014 OP 29 52 10 10 0 0 0 81 10 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 100 0 0 0 0 0 0 100 0 23
2020 OP-02 100 0 0 0 0 0 0 100 0 23
2017 OP 81 13 0 6 0 0 0 94 6 15
2017 OP-02 75 17 0 8 0 0 0 92 8 12
2014 OP 81 10 10 0 0 0 0 90 0 10

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 4 4 0 26 35 13 42 50 23
2020 OP-02 17 4 4 0 26 35 13 42 50 23
2019 OP 20 7 7 13 13 13 27 44 44 15
2019 OP-02 23 8 8 8 15 8 31 50 38 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 0 26 30 4 9 26 4 38 19 23
2020 OP-02 0 26 30 4 9 26 4 38 19 23
2019 OP 27 13 27 13 0 20 0 50 17 15
2019 OP-02 31 8 23 15 0 23 0 50 20 13
2018 OP 0 27 18 0 9 45 0 50 17 11
2018 OP-02 0 27 18 0 9 45 0 50 17 11
2017 OP 22 13 19 6 0 39 0 58 11 15
2017 OP-02 8 8 25 8 0 50 0 33 17 12
2014 OP 0 38 24 0 10 29 0 53 13 10

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 43 17 13 9 4 0 59 23 23
2020 OP-02 13 43 17 13 9 4 0 59 23 23
2019 OP 33 33 13 13 0 7 0 71 14 15
2019 OP-02 31 31 15 15 0 8 0 67 17 13
2018 OP 9 45 18 0 9 18 0 67 11 11
2018 OP-02 9 45 18 0 9 18 0 67 11 11
2017 OP 29 19 19 13 13 6 0 52 28 15
2017 OP-02 17 17 25 17 17 8 0 36 36 12
2014 OP 10 48 14 19 0 10 0 63 21 10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 OP 0 100 23
2020 OP-02 0 100 23

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 0 26 26 4 9 30 4 40 20 23
2020 OP-02 0 26 26 4 9 30 4 40 20 23
2019 OP 13 20 13 7 7 33 7 56 22 15
2019 OP-02 15 8 15 8 8 38 8 43 29 13
2018 OP 18 9 18 9 0 45 0 50 17 11
2018 OP-02 18 9 18 9 0 45 0 50 17 11
2017 OP 29 0 13 6 0 52 0 60 13 15
2017 OP-02 8 0 17 8 0 67 0 25 25 12
2014 OP 0 10 29 14 0 48 0 18 27 10

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 43 17 4 9 13 0 65 15 23
2020 OP-02 13 43 17 4 9 13 0 65 15 23
2019 OP 40 20 27 0 7 7 0 64 7 15
2019 OP-02 38 15 31 0 8 8 0 58 8 13
2018 OP 9 27 18 9 9 27 0 50 25 11
2018 OP-02 9 27 18 9 9 27 0 50 25 11
2017 OP 42 13 19 6 0 19 0 68 8 15
2017 OP-02 25 17 25 8 0 25 0 56 11 12
2014 OP 10 38 24 0 0 29 0 67 0 10

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 OP 0 100 23
2020 OP-02 0 100 23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 OP 9 91 23
2020 OP-02 9 91 23
2019 OP 0 100 15
2019 OP-02 0 100 13
2014 OP 0 100 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 48 26 13 4 4 0 4 77 9 23
2020 OP-02 48 26 13 4 4 0 4 77 9 23
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 22 13 35 4 0 0 48 39 23
2020 OP-02 26 22 13 35 4 0 0 48 39 23

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 57 22 9 4 0 0 65 13 23
2020 OP-02 9 57 22 9 4 0 0 65 13 23

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 9 52 13 22 4 0 0 61 26 23
2020 OP-02 9 52 13 22 4 0 0 61 26 23

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 52 13 4 0 0 0 83 4 23
2020 OP-02 30 52 13 4 0 0 0 83 4 23

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 43 13 4 9 0 0 74 13 23
2020 OP-02 30 43 13 4 9 0 0 74 13 23

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 13 17 4 4 13 9 67 11 23
2020 OP-02 39 13 17 4 4 13 9 67 11 23

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 43 22 0 0 0 0 78 0 23
2020 OP-02 35 43 22 0 0 0 0 78 0 23

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 57 22 9 4 9 0 0 78 13 23
2020 OP-02 57 22 9 4 9 0 0 78 13 23

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 39 9 17 9 0 0 65 26 23
2020 OP-02 26 39 9 17 9 0 0 65 26 23

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 48 22 13 4 0 0 61 17 23
2020 OP-02 13 48 22 13 4 0 0 61 17 23
2019 OP 40 47 7 7 0 0 0 87 7 15
2019 OP-02 31 54 8 8 0 0 0 85 8 13
2018 OP 36 36 18 9 0 0 0 73 9 11
2018 OP-02 36 36 18 9 0 0 0 73 9 11
2017 OP 28 53 6 13 0 0 0 81 13 15
2017 OP-02 25 50 8 17 0 0 0 75 17 12

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 35 22 4 13 0 0 61 17 23
2020 OP-02 26 35 22 4 13 0 0 61 17 23

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 22 22 4 13 0 0 61 17 23
2020 OP-02 39 22 22 4 13 0 0 61 17 23

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 18 36 5 18 23 0 0 55 41 22
2020 OP-02 18 36 5 18 23 0 0 55 41 22
2019 OP 7 40 20 20 13 0 0 47 33 15
2019 OP-02 8 38 23 15 15 0 0 46 31 13
2018 OP 27 27 9 9 27 0 0 55 36 11
2018 OP-02 27 27 9 9 27 0 0 55 36 11
2017 OP 15 40 6 32 6 0 0 55 39 15
2017 OP-02 8 33 8 42 8 0 0 42 50 12

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 4 30 30 13 22 0 0 35 35 23
2020 OP-02 4 30 30 13 22 0 0 35 35 23

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 43 13 4 4 0 0 78 9 23
2020 OP-02 35 43 13 4 4 0 0 78 9 23
2019 OP 7 40 33 7 13 0 0 47 20 15
2019 OP-02 8 38 31 8 15 0 0 46 23 13
2018 OP 0 36 27 9 27 0 0 36 36 11
2018 OP-02 0 36 27 9 27 0 0 36 36 11
2017 OP 28 39 20 0 13 0 0 67 13 15
2017 OP-02 25 50 8 0 17 0 0 75 17 12

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 22 30 9 22 4 0 36 32 23
2020 OP-02 13 22 30 9 22 4 0 36 32 23
2019 OP 13 13 47 7 20 0 0 27 27 15
2019 OP-02 15 8 46 8 23 0 0 23 31 13
2018 OP 27 0 27 18 27 0 0 27 45 11
2018 OP-02 27 0 27 18 27 0 0 27 45 11
2017 OP 7 37 29 21 0 0 7 47 22 14
2017 OP-02 9 36 18 27 0 0 9 50 30 11

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 30 13 4 9 4 0 73 14 23
2020 OP-02 39 30 13 4 9 4 0 73 14 23
2019 OP 33 47 7 13 0 0 0 80 13 15
2019 OP-02 31 46 8 15 0 0 0 77 15 13
2018 OP 27 36 27 9 0 0 0 64 9 11
2018 OP-02 27 36 27 9 0 0 0 64 9 11
2017 OP 55 26 13 0 0 0 6 86 0 15
2017 OP-02 50 25 17 0 0 0 8 82 0 12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 17 30 13 13 4 0 41 27 23
2020 OP-02 22 17 30 13 13 4 0 41 27 23
2019 OP 20 7 27 13 33 0 0 27 47 15
2019 OP-02 23 0 23 15 38 0 0 23 54 13
2018 OP 27 9 18 18 27 0 0 36 45 11
2018 OP-02 27 9 18 18 27 0 0 36 45 11
2017 OP 13 48 6 19 13 0 0 61 32 15
2017 OP-02 17 33 8 25 17 0 0 50 42 12

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 57 30 0 4 9 0 0 87 13 23
2020 OP-02 57 30 0 4 9 0 0 87 13 23
2019 OP 64 14 0 7 7 0 7 85 15 14
2019 OP-02 62 15 0 8 8 0 8 83 17 13
2018 OP 55 18 0 18 0 0 9 80 20 11
2018 OP-02 55 18 0 18 0 0 9 80 20 11
2017 OP 79 7 0 0 0 0 14 100 0 14
2017 OP-02 73 9 0 0 0 0 18 100 0 11

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 35 17 22 9 17 0 0 52 26 23
2020 OP-02 35 17 22 9 17 0 0 52 26 23
2019 OP 13 47 20 13 7 0 0 60 20 15
2019 OP-02 15 46 23 8 8 0 0 62 15 13
2018 OP 36 27 27 0 9 0 0 64 9 11
2018 OP-02 36 27 27 0 9 0 0 64 9 11
2017 OP 48 32 6 13 0 0 0 81 13 15
2017 OP-02 42 42 0 17 0 0 0 83 17 12

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 30 9 9 4 0 9 76 14 23
2020 OP-02 39 30 9 9 4 0 9 76 14 23

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 26 26 22 22 4 0 0 52 26 23
2020 OP-02 26 26 22 22 4 0 0 52 26 23
2019 OP 13 40 27 20 0 0 0 53 20 15
2019 OP-02 8 38 31 23 0 0 0 46 23 13
2018 OP 27 18 18 9 27 0 0 45 36 11
2018 OP-02 27 18 18 9 27 0 0 45 36 11
2017 OP 48 26 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 26 30 17 4 4 0 45 23 23
2020 OP-02 17 26 30 17 4 4 0 45 23 23
2019 OP 7 53 27 7 7 0 0 60 13 15
2019 OP-02 8 46 31 8 8 0 0 54 15 13
2018 OP 18 45 18 18 0 0 0 64 18 11
2018 OP-02 18 45 18 18 0 0 0 64 18 11
2017 OP 20 47 32 0 0 0 0 68 0 15
2017 OP-02 8 50 42 0 0 0 0 58 0 12

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 17 43 22 13 4 0 0 61 17 23
2020 OP-02 17 43 22 13 4 0 0 61 17 23
2019 OP 27 33 20 20 0 0 0 60 20 15
2019 OP-02 23 38 15 23 0 0 0 62 23 13
2018 OP 36 36 9 9 9 0 0 73 18 11
2018 OP-02 36 36 9 9 9 0 0 73 18 11
2017 OP 21 53 13 6 6 0 0 74 13 15
2017 OP-02 17 50 17 8 8 0 0 67 17 12

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 30 17 4 9 0 0 70 13 23
2020 OP-02 39 30 17 4 9 0 0 70 13 23
2019 OP 27 47 13 7 7 0 0 73 13 15
2019 OP-02 23 46 15 8 8 0 0 69 15 13

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 43 17 26 13 0 0 0 61 13 23
2020 OP-02 43 17 26 13 0 0 0 61 13 23

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 48 17 13 0 0 0 70 13 23
2020 OP-02 22 48 17 13 0 0 0 70 13 23
2019 OP 13 47 33 0 7 0 0 60 7 15
2019 OP-02 15 46 31 0 8 0 0 62 8 13
2018 OP 9 55 9 18 0 0 9 70 20 11
2018 OP-02 9 55 9 18 0 0 9 70 20 11
2017 OP 21 46 32 0 0 0 0 68 0 15
2017 OP-02 17 50 33 0 0 0 0 67 0 12

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 30 30 17 9 13 0 0 61 22 23
2020 OP-02 30 30 17 9 13 0 0 61 22 23
2019 OP 27 13 13 20 27 0 0 40 47 15
2019 OP-02 23 15 15 15 31 0 0 38 46 13
2018 OP 18 18 45 0 18 0 0 36 18 11
2018 OP-02 18 18 45 0 18 0 0 36 18 11
2017 OP 28 27 19 19 6 0 0 55 26 15
2017 OP-02 17 25 25 25 8 0 0 42 33 12

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 65 30 4 0 0 0 0 96 0 23
2020 OP-02 65 30 4 0 0 0 0 96 0 23

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 83 17 0 0 0 0 0 100 0 23
2020 OP-02 83 17 0 0 0 0 0 100 0 23
2019 OP 71 0 7 7 14 0 0 71 21 14
2019 OP-02 67 0 8 8 17 0 0 67 25 12
2018 OP 64 18 9 0 0 0 9 90 0 11
2018 OP-02 64 18 9 0 0 0 9 90 0 11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 78 17 4 0 0 0 0 96 0 23
2020 OP-02 78 17 4 0 0 0 0 96 0 23
2019 OP 73 13 13 0 0 0 0 87 0 15
2019 OP-02 69 15 15 0 0 0 0 85 0 13
2018 OP 45 36 9 9 0 0 0 82 9 11
2018 OP-02 45 36 9 9 0 0 0 82 9 11
2017 OP 74 13 6 0 0 0 6 93 0 15
2017 OP-02 67 17 8 0 0 0 8 91 0 12

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 61 26 4 9 0 0 0 87 9 23
2020 OP-02 61 26 4 9 0 0 0 87 9 23
2019 OP 27 60 13 0 0 0 0 87 0 15
2019 OP-02 23 62 15 0 0 0 0 85 0 13
2018 OP 45 27 9 9 0 0 9 80 10 11
2018 OP-02 45 27 9 9 0 0 9 80 10 11
2017 OP 61 32 0 0 6 0 0 94 6 15
2017 OP-02 58 33 0 0 8 0 0 92 8 12

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 52 35 0 0 13 0 0 87 13 23
2020 OP-02 52 35 0 0 13 0 0 87 13 23
2019 OP 40 47 13 0 0 0 0 87 0 15
2019 OP-02 31 54 15 0 0 0 0 85 0 13
2018 OP 36 27 27 0 0 0 9 70 0 11
2018 OP-02 36 27 27 0 0 0 9 70 0 11
2017 OP 68 19 6 6 0 0 0 87 6 15
2017 OP-02 58 25 8 8 0 0 0 83 8 12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 65 0 0 0 0 0 35 100 0 23
2020 OP-02 65 0 0 0 0 0 35 100 0 23
2019 OP 40 0 0 0 0 0 60 100 0 15
2019 OP-02 31 0 0 0 0 0 69 100 0 13
2018 OP 27 0 0 0 0 0 73 100 0 11
2018 OP-02 27 0 0 0 0 0 73 100 0 11
2017 OP 68 6 0 0 0 0 26 100 0 15
2017 OP-02 67 0 0 0 0 0 33 100 0 12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 70 22 9 0 0 0 0 91 0 23
2020 OP-02 70 22 9 0 0 0 0 91 0 23
2019 OP 53 27 7 0 0 0 13 92 0 15
2019 OP-02 46 31 8 0 0 0 15 91 0 13
2018 OP 45 27 9 0 0 0 18 89 0 11
2018 OP-02 45 27 9 0 0 0 18 89 0 11
2017 OP 87 6 6 0 0 0 0 94 0 15
2017 OP-02 83 8 8 0 0 0 0 92 0 12

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 61 17 13 0 4 0 4 82 5 23
2020 OP-02 61 17 13 0 4 0 4 82 5 23
2019 OP 80 7 0 0 7 7 0 93 7 15
2019 OP-02 85 8 0 0 0 8 0 100 0 13
2018 OP 82 9 0 0 0 0 9 100 0 11
2018 OP-02 82 9 0 0 0 0 9 100 0 11
2017 OP 81 13 0 0 0 0 6 100 0 15
2017 OP-02 83 8 0 0 0 0 8 100 0 12

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 43 35 17 4 0 0 0 78 4 23
2020 OP-02 43 35 17 4 0 0 0 78 4 23
2019 OP 27 60 7 7 0 0 0 87 7 15
2019 OP-02 31 62 0 8 0 0 0 92 8 13
2018 OP 27 55 0 9 0 0 9 90 10 11
2018 OP-02 27 55 0 9 0 0 9 90 10 11
2017 OP 68 26 6 0 0 0 0 94 0 15
2017 OP-02 58 33 8 0 0 0 0 92 0 12

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 26 43 17 0 0 0 39 17 23
2020 OP-02 13 26 43 17 0 0 0 39 17 23

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 13 26 22 26 13 0 0 39 39 23
2020 OP-02 13 26 22 26 13 0 0 39 39 23
2019 OP 7 33 40 20 0 0 0 40 20 15
2019 OP-02 8 31 38 23 0 0 0 38 23 13
2018 OP 0 18 64 18 0 0 0 18 18 11
2018 OP-02 0 18 64 18 0 0 0 18 18 11
2017 OP 0 48 45 6 0 0 0 48 6 15
2017 OP-02 0 33 58 8 0 0 0 33 8 12

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 22 35 26 13 4 0 0 17 57 23
2020 OP-02 22 35 26 13 4 0 0 17 57 23
2019 OP 14 29 43 7 7 0 0 14 43 14
2019 OP-02 15 31 38 8 8 0 0 15 46 13
2018 OP 18 36 27 9 9 0 0 18 55 11
2018 OP-02 18 36 27 9 9 0 0 18 55 11
2017 OP 0 13 66 6 15 0 0 21 13 15
2017 OP-02 0 17 67 8 8 0 0 17 17 12
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 39 48 9 4 55 45 23
2020 OP-02 39 48 9 4 55 45 23

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 OP 61 13 13 0 0 0 13 85 0 23
2020 OP-02 61 13 13 0 0 0 13 85 0 23
2019 OP 36 43 0 7 0 7 7 92 8 14
2019 OP-02 42 33 0 8 0 8 8 90 10 12
2018 OP 27 18 18 27 0 0 9 50 30 11
2018 OP-02 27 18 18 27 0 0 9 50 30 11
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