2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 41 16 11 3 0 0 70 14 37
2020 IS-04 39 33 11 11 6 0 0 72 17 18
2019 IS 52 42 0 3 3 0 0 94 6 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 50 40 7 3 0 0 0 90 3 30
2018 IS-04 25 67 8 0 0 0 0 92 0 12
2017 IS 32 54 3 3 8 0 0 86 11 32
2017 IS-04 30 51 0 7 12 0 0 81 19 13
2017 IS-05 30 50 10 0 10 0 0 80 10 10
2014 IS 31 50 3 12 3 0 0 81 16 32
2014 IS-04 40 47 7 7 0 0 0 87 7 15

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 43 16 16 0 0 0 68 16 37
2020 IS-04 33 39 17 11 0 0 0 72 11 18
2019 IS 61 26 0 10 3 0 0 87 13 31
2019 IS-04 69 19 0 13 0 0 0 88 13 16
2018 IS 50 30 3 10 7 0 0 80 17 30
2018 IS-04 33 58 0 0 8 0 0 92 8 12
2017 IS 34 40 6 9 11 0 0 74 20 32
2017 IS-04 28 46 0 0 26 0 0 74 26 13
2017 IS-05 20 30 20 30 0 0 0 50 30 10

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 49 16 8 0 0 0 76 8 37
2020 IS-04 33 50 17 0 0 0 0 83 0 18
2019 IS 60 37 3 0 0 0 0 97 0 30
2019 IS-04 60 33 7 0 0 0 0 93 0 15
2018 IS 63 13 17 7 0 0 0 77 7 30
2018 IS-04 58 33 0 8 0 0 0 92 8 12
2017 IS 52 36 12 0 0 0 0 88 0 32
2017 IS-04 56 30 14 0 0 0 0 86 0 13
2017 IS-05 40 40 20 0 0 0 0 80 0 10
2014 IS 53 38 6 3 0 0 0 91 3 32
2014 IS-04 66 27 7 0 0 0 0 93 0 15

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 35 30 3 5 0 0 62 8 37
2020 IS-04 33 39 22 0 6 0 0 72 6 18
2019 IS 55 42 0 3 0 0 0 97 3 31
2019 IS-04 50 44 0 6 0 0 0 94 6 16
2018 IS 47 40 10 3 0 0 0 87 3 30
2018 IS-04 25 67 0 8 0 0 0 92 8 12
2017 IS 36 53 6 3 3 0 0 88 6 32
2017 IS-04 46 40 7 7 0 0 0 86 7 13
2017 IS-05 20 60 10 0 10 0 0 80 10 10
2014 IS 47 47 3 0 3 0 0 94 3 32
2014 IS-04 53 47 0 0 0 0 0 100 0 15

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 17 28 31 8 14 3 0 46 23 36
2020 IS-04 17 39 17 11 11 6 0 59 24 18
2019 IS 39 35 13 10 3 0 0 74 13 31
2019 IS-04 38 44 6 6 6 0 0 81 13 16
2018 IS 30 33 17 10 10 0 0 63 20 30
2018 IS-04 17 33 25 17 8 0 0 50 25 12
2017 IS 39 18 15 14 12 0 3 58 27 32
2017 IS-04 46 0 14 19 21 0 0 46 40 13
2017 IS-05 20 20 20 20 10 0 10 44 33 10
2014 IS 25 50 13 3 6 0 3 77 10 32
2014 IS-04 20 40 27 0 7 0 7 64 7 15

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 19 38 22 14 5 3 0 58 19 37
2020 IS-04 22 39 11 17 6 6 0 65 24 18
2019 IS 39 39 13 10 0 0 0 77 10 31
2019 IS-04 38 50 6 6 0 0 0 88 6 16
2018 IS 41 28 14 10 7 0 0 69 17 29
2018 IS-04 18 45 18 18 0 0 0 64 18 11
2017 IS 30 36 15 11 6 0 3 67 17 32
2017 IS-04 46 14 14 19 7 0 0 60 26 13
2017 IS-05 10 30 30 10 10 0 10 44 22 10
2014 IS 28 50 9 6 3 3 0 81 10 32
2014 IS-04 27 40 20 7 0 7 0 72 7 15

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 14 19 24 8 11 3 41 38 37
2020 IS-04 28 11 11 28 6 17 0 47 40 18
2019 IS 42 26 19 3 6 0 3 70 10 31
2019 IS-04 44 25 19 6 6 0 0 69 13 16
2018 IS 33 17 23 13 13 0 0 50 27 30
2018 IS-04 17 8 33 25 17 0 0 25 42 12
2017 IS 33 24 24 6 14 0 0 56 20 32
2017 IS-04 32 14 21 7 26 0 0 46 33 13
2017 IS-05 20 20 40 10 10 0 0 40 20 10
2014 IS 34 35 16 9 3 3 0 71 13 32
2014 IS-04 33 27 20 13 0 7 0 65 14 15
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 30 8 5 0 3 3 86 6 37
2020 IS-04 56 17 11 11 0 6 0 76 12 18
2019 IS 68 26 3 3 0 0 0 94 3 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 57 27 8 3 3 3 0 86 6 37
2020 IS-04 56 22 6 6 6 6 0 82 12 18
2019 IS 52 29 6 6 0 0 6 86 7 31
2019 IS-04 50 31 6 0 0 0 13 93 0 16
2018 IS 40 47 3 10 0 0 0 87 10 30
2018 IS-04 25 50 8 17 0 0 0 75 17 12
2017 IS 55 19 0 15 11 0 0 74 26 32
2017 IS-04 42 25 0 14 19 0 0 67 33 13
2017 IS-05 40 30 0 20 10 0 0 70 30 10
2014 IS 37 53 3 0 6 0 0 91 6 32
2014 IS-04 27 67 7 0 0 0 0 93 0 15

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 38 5 3 5 0 0 86 8 37
2020 IS-04 44 39 6 6 6 0 0 83 11 18
2019 IS 65 23 3 10 0 0 0 87 10 31
2019 IS-04 75 19 6 0 0 0 0 94 0 16
2018 IS 47 30 17 7 0 0 0 77 7 30
2018 IS-04 33 33 25 8 0 0 0 67 8 12
2017 IS 55 22 5 12 6 0 0 77 18 32
2017 IS-04 35 39 12 7 7 0 0 74 14 13
2017 IS-05 60 10 0 20 10 0 0 70 30 10
2014 IS 44 35 6 12 0 3 0 81 13 32
2014 IS-04 46 27 7 13 0 7 0 79 14 15

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 32 14 19 3 5 0 63 23 37
2020 IS-04 28 22 28 22 0 0 0 50 22 18
2019 IS 35 29 26 10 0 0 0 65 10 31
2019 IS-04 44 25 25 6 0 0 0 69 6 16
2018 IS 30 30 3 17 17 3 0 62 34 30
2018 IS-04 17 25 0 33 25 0 0 42 58 12
2017 IS 36 28 6 15 8 7 0 69 25 32
2017 IS-04 44 30 7 0 19 0 0 74 19 13
2017 IS-05 30 10 10 40 0 10 0 44 44 10
2014 IS 44 35 12 3 0 6 0 83 3 32
2014 IS-04 46 47 0 0 0 7 0 100 0 15

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 24 22 14 14 0 0 51 27 37
2020 IS-04 28 17 28 17 11 0 0 44 28 18
2019 IS 35 32 19 10 3 0 0 68 13 31
2019 IS-04 56 25 6 13 0 0 0 81 13 16
2018 IS 37 23 13 17 7 0 3 62 24 30
2018 IS-04 25 25 17 25 8 0 0 50 33 12
2017 IS 30 39 12 9 8 3 0 70 17 32
2017 IS-04 35 39 7 0 19 0 0 74 19 13
2017 IS-05 30 20 20 30 0 0 0 50 30 10
2014 IS 34 44 12 3 3 3 0 81 6 32
2014 IS-04 40 40 13 0 0 7 0 86 0 15

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 22 19 22 22 3 0 36 44 37
2020 IS-04 17 22 6 28 22 6 0 41 53 18
2019 IS 29 32 16 19 3 0 0 61 23 31
2019 IS-04 38 31 19 13 0 0 0 69 13 16
2018 IS 20 40 10 20 7 3 0 62 28 30
2018 IS-04 8 25 17 42 8 0 0 33 50 12
2017 IS 15 52 12 9 5 7 0 72 15 32
2017 IS-04 21 53 14 0 12 0 0 74 12 13
2017 IS-05 20 40 20 20 0 0 0 60 20 10
2014 IS 22 50 12 9 3 3 0 74 13 32
2014 IS-04 20 60 7 7 7 0 0 80 13 15

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 19 30 27 16 8 0 0 49 24 37
2020 IS-04 22 22 33 11 11 0 0 44 22 18
2019 IS 27 47 7 20 0 0 0 73 20 30
2019 IS-04 25 50 0 25 0 0 0 75 25 16
2018 IS 30 27 7 23 13 0 0 57 37 30
2018 IS-04 0 33 8 42 17 0 0 33 58 12
2017 IS 12 47 9 19 11 3 0 60 31 32
2017 IS-04 21 30 0 30 19 0 0 51 49 13
2017 IS-05 10 40 20 20 0 10 0 56 22 10
2014 IS 16 59 9 12 0 3 0 77 13 32
2014 IS-04 13 60 0 20 0 7 0 79 21 15
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 43 41 8 8 0 0 0 84 8 37
2020 IS-04 44 33 11 11 0 0 0 78 11 18
2019 IS 48 35 6 6 3 0 0 84 10 31
2019 IS-04 56 31 6 6 0 0 0 88 6 16
2018 IS 41 24 10 7 14 0 3 68 21 29
2018 IS-04 27 18 18 18 9 0 9 50 30 11
2017 IS 25 37 12 21 5 0 0 62 26 32
2017 IS-04 14 46 7 21 12 0 0 60 33 13
2017 IS-05 20 20 20 40 0 0 0 40 40 10
2014 IS 19 53 16 9 3 0 0 72 12 32
2014 IS-04 20 54 27 0 0 0 0 73 0 15

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 41 19 11 5 0 0 65 16 37
2020 IS-04 33 39 17 6 6 0 0 72 11 18
2019 IS 42 42 10 6 0 0 0 84 6 31
2019 IS-04 44 44 6 6 0 0 0 88 6 16
2018 IS 43 33 10 10 3 0 0 77 13 30
2018 IS-04 33 33 8 17 8 0 0 67 25 12
2017 IS 25 54 6 15 0 0 0 79 15 32
2017 IS-04 21 58 7 14 0 0 0 79 14 13
2017 IS-05 10 60 0 30 0 0 0 70 30 10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 30 14 5 3 3 0 78 8 37
2020 IS-04 44 28 11 11 0 6 0 76 12 18
2019 IS 52 32 0 13 0 0 3 87 13 31
2019 IS-04 56 31 0 6 0 0 6 93 7 16
2018 IS 47 27 13 7 3 0 3 76 10 30
2018 IS-04 33 33 25 0 8 0 0 67 8 12
2017 IS 50 28 0 9 14 0 0 77 23 32
2017 IS-04 44 30 0 7 19 0 0 74 26 13
2017 IS-05 40 30 0 10 20 0 0 70 30 10
2014 IS 34 56 0 9 0 0 0 91 9 32
2014 IS-04 33 60 0 7 0 0 0 93 7 15

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 38 19 11 0 0 3 69 11 37
2020 IS-04 33 39 17 11 0 0 0 72 11 18
2019 IS 39 42 10 10 0 0 0 81 10 31
2019 IS-04 38 44 6 13 0 0 0 81 13 16
2018 IS 37 53 7 3 0 0 0 90 3 30
2018 IS-04 33 67 0 0 0 0 0 100 0 12
2017 IS 27 52 6 7 8 0 0 79 15 32
2017 IS-04 35 37 7 9 12 0 0 72 21 13
2017 IS-05 10 60 10 10 10 0 0 70 20 10
2014 IS 34 47 3 16 0 0 0 81 16 32
2014 IS-04 33 54 0 13 0 0 0 87 13 15

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 14 14 11 0 3 0 75 11 37
2020 IS-04 50 6 22 17 0 6 0 59 18 18

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 38 11 19 3 8 0 65 24 37
2020 IS-04 17 39 11 17 6 11 0 63 25 18
2019 IS 35 45 0 13 3 0 3 83 17 31
2019 IS-04 25 50 0 13 6 0 6 80 20 16
2018 IS 33 40 20 3 3 0 0 73 7 30
2018 IS-04 33 42 17 0 8 0 0 75 8 12
2017 IS 24 34 12 19 3 8 0 64 24 32
2017 IS-04 37 21 0 23 7 12 0 66 34 13
2017 IS-05 10 20 40 20 0 10 0 33 22 10
2014 IS 28 37 16 9 3 6 0 70 13 32
2014 IS-04 27 33 27 7 0 7 0 64 7 15

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 30 14 14 8 11 0 61 24 37
2020 IS-04 11 39 6 17 11 17 0 60 33 18
2019 IS 26 45 3 13 6 3 3 76 21 31
2019 IS-04 31 50 0 6 6 0 6 87 13 16
2018 IS 38 34 10 17 0 0 0 72 17 29
2018 IS-04 50 17 8 25 0 0 0 67 25 12
2017 IS 24 19 12 19 17 6 3 47 40 32
2017 IS-04 44 16 0 14 26 0 0 60 40 13
2017 IS-05 10 20 30 0 20 20 0 38 25 10
2014 IS 22 28 3 25 16 3 3 53 43 32
2014 IS-04 20 20 0 34 20 7 0 43 57 15

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 16 27 8 8 5 5 52 18 37
2020 IS-04 33 6 39 11 6 6 0 41 18 18
2019 IS 58 26 10 3 3 0 0 84 6 31
2019 IS-04 56 38 0 6 0 0 0 94 6 16

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 22 11 5 5 3 8 76 12 37
2020 IS-04 44 28 11 6 6 6 0 76 12 18
2019 IS 61 23 13 0 0 3 0 87 0 31
2019 IS-04 63 31 0 0 0 6 0 100 0 16

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 73 8 5 3 3 5 3 88 6 37
2020 IS-04 67 11 11 0 0 11 0 88 0 18
2019 IS 93 3 0 0 0 3 0 100 0 30
2019 IS-04 94 0 0 0 0 6 0 100 0 16

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 76 5 5 0 5 3 5 88 6 37
2020 IS-04 72 11 6 0 6 6 0 88 6 18
2019 IS 100 0 0 0 0 0 0 100 0 31
2019 IS-04 100 0 0 0 0 0 0 100 0 16

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 11 51 22 11 5 0 0 62 16 37
2020 IS-04 22 44 17 11 6 0 0 67 17 18
2019 IS 48 45 0 6 0 0 0 94 6 31
2019 IS-04 44 50 0 6 0 0 0 94 6 16
2018 IS 38 41 10 7 3 0 0 79 10 29
2018 IS-04 33 33 17 8 8 0 0 67 17 12
2017 IS 35 36 12 14 3 0 0 71 17 32
2017 IS-04 37 30 7 19 7 0 0 67 26 13
2017 IS-05 20 40 20 20 0 0 0 60 20 10
2014 IS 19 69 0 9 3 0 0 88 12 32
2014 IS-04 20 67 0 13 0 0 0 87 13 15

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 43 14 11 0 0 0 76 11 37
2020 IS-04 56 28 6 11 0 0 0 83 11 18
2019 IS 65 32 0 3 0 0 0 97 3 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 47 40 10 3 0 0 0 87 3 30
2018 IS-04 42 42 8 8 0 0 0 83 8 12
2017 IS 54 31 7 3 5 0 0 85 8 32
2017 IS-04 51 37 0 0 12 0 0 88 12 13
2017 IS-05 60 20 10 10 0 0 0 80 10 10
2014 IS 41 41 6 9 3 0 0 81 12 32
2014 IS-04 40 40 7 13 0 0 0 80 13 15

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 42 19 6 3 0 0 72 8 36
2020 IS-04 47 29 18 0 6 0 0 76 6 17
2019 IS 45 42 6 6 0 0 0 87 6 31
2019 IS-04 38 44 13 6 0 0 0 81 6 16
2018 IS 34 41 14 10 0 0 0 76 10 29
2018 IS-04 18 45 9 27 0 0 0 64 27 11
2017 IS 31 34 12 9 14 0 0 65 23 32
2017 IS-04 28 39 7 0 26 0 0 67 26 13
2017 IS-05 10 30 20 30 10 0 0 40 40 10
2014 IS 31 50 6 12 0 0 0 81 12 32
2014 IS-04 27 54 7 13 0 0 0 80 13 15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 57 19 0 5 5 0 74 6 37
2020 IS-04 11 44 33 0 0 11 0 63 0 18
2019 IS 42 52 3 3 0 0 0 94 3 31
2019 IS-04 38 56 6 0 0 0 0 94 0 16
2018 IS 37 40 7 13 0 3 0 79 14 30
2018 IS-04 25 50 8 17 0 0 0 75 17 12
2017 IS 33 44 9 0 14 0 0 77 14 32
2017 IS-04 44 23 7 0 26 0 0 67 26 13
2017 IS-05 20 50 20 0 10 0 0 70 10 10

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 33 17 6 8 0 0 69 14 36
2020 IS-04 47 29 18 6 0 0 0 76 6 17
2019 IS 61 26 3 10 0 0 0 87 10 31
2019 IS-04 56 25 6 13 0 0 0 81 13 16
2018 IS 50 40 0 7 3 0 0 90 10 30
2018 IS-04 33 58 0 8 0 0 0 92 8 12
2017 IS 41 27 11 16 6 0 0 67 22 32
2017 IS-04 37 21 12 30 0 0 0 58 30 13
2017 IS-05 30 20 20 10 20 0 0 50 30 10
2014 IS 31 47 3 9 9 0 0 78 19 32
2014 IS-04 27 54 0 13 7 0 0 80 20 15

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 36 19 22 8 0 0 50 31 36
2020 IS-04 24 35 18 18 6 0 0 59 24 17
2019 IS 42 35 16 6 0 0 0 77 6 31
2019 IS-04 44 38 13 6 0 0 0 81 6 16
2018 IS 43 20 27 10 0 0 0 63 10 30
2018 IS-04 33 25 25 17 0 0 0 58 17 12
2017 IS 30 33 16 18 3 0 0 63 21 32
2017 IS-04 33 35 18 7 7 0 0 68 14 13
2017 IS-05 0 30 30 40 0 0 0 30 40 10
2014 IS 29 49 10 10 3 0 0 77 13 31
2014 IS-04 28 50 14 7 0 0 0 79 7 14

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 35 65 37
2020 IS-04 44 56 18

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 22 11 3 3 5 11 81 6 37
2020 IS-04 50 17 11 6 0 11 6 80 7 18

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 IS 27 30 43 37
2020 IS-04 28 28 44 18
2019 IS 32 42 26 31
2019 IS-04 38 50 13 16
2018 IS 40 33 27 30
2018 IS-04 33 25 42 12
2017 IS 42 28 30 32
2017 IS-04 37 21 42 13
2017 IS-05 50 20 30 10
2014 IS 19 44 37 32
2014 IS-04 27 27 46 15

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 IS 10 20 60 0 10 0 10
2019 IS 0 40 30 10 10 10 10
2018 IS 8 17 50 0 17 8 12
2017 IS 14 37 35 0 7 7 14
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 42 8 8 0 0 0 83 8 36
2020 IS-04 50 33 11 6 0 0 0 83 6 18
2019 IS 74 26 0 0 0 0 0 100 0 31
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 57 40 0 0 0 3 0 100 0 30
2018 IS-04 50 50 0 0 0 0 0 100 0 12
2017 IS 36 56 3 3 0 3 0 94 3 32
2017 IS-04 35 58 7 0 0 0 0 93 0 13
2017 IS-05 30 50 0 10 0 10 0 89 11 10
2014 IS 34 56 6 0 0 3 0 94 0 32
2014 IS-04 33 54 13 0 0 0 0 87 0 15

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 59 5 11 0 3 0 83 11 37
2020 IS-04 22 56 0 17 0 6 0 82 18 18
2019 IS 52 45 3 0 0 0 0 97 0 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 45 48 7 0 0 0 0 93 0 29
2018 IS-04 36 64 0 0 0 0 0 100 0 11
2017 IS 30 45 12 9 5 0 0 74 14 32
2017 IS-04 42 46 0 0 12 0 0 88 12 13
2017 IS-05 20 30 30 20 0 0 0 50 20 10
2014 IS 34 44 9 9 0 3 0 81 10 32
2014 IS-04 40 34 13 7 0 7 0 79 7 15

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 19 24 38 8 5 5 0 14 46 37
2020 IS-04 17 28 44 0 6 6 0 6 47 18
2019 IS 6 13 55 26 0 0 0 26 19 31
2019 IS-04 6 13 50 31 0 0 0 31 19 16
2018 IS 20 13 37 13 13 3 0 28 34 30
2018 IS-04 33 8 42 8 8 0 0 17 42 12
2017 IS 6 21 28 31 8 6 0 42 29 32
2017 IS-04 14 9 37 14 19 7 0 36 24 13
2017 IS-05 0 30 30 30 0 10 0 33 33 10
2014 IS 3 47 34 12 3 0 0 16 50 32
2014 IS-04 0 34 46 13 7 0 0 20 34 15

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 11 16 32 14 19 5 3 35 29 37
2020 IS-04 11 11 33 6 33 6 0 41 24 18
2019 IS 6 13 35 23 23 0 0 45 19 31
2019 IS-04 0 19 38 25 19 0 0 44 19 16
2018 IS 3 27 27 20 17 3 3 39 32 30
2018 IS-04 0 33 33 17 17 0 0 33 33 12
2017 IS 9 25 24 27 15 0 0 42 35 31
2017 IS-04 21 23 12 23 21 0 0 44 44 13
2017 IS-05 0 30 40 20 10 0 0 30 30 10
2014 IS 3 28 44 9 12 3 0 23 32 32
2014 IS-04 0 14 60 13 7 7 0 21 15 15

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 22 27 8 3 3 0 11 61 37
2020 IS-04 33 28 11 17 6 6 0 24 65 18
2019 IS 13 42 32 6 6 0 0 13 55 31
2019 IS-04 13 50 31 6 0 0 0 6 63 16
2018 IS 23 37 23 10 0 3 3 11 64 30
2018 IS-04 33 33 33 0 0 0 0 0 67 12
2017 IS 21 28 35 3 5 0 8 9 54 31
2017 IS-04 21 30 30 7 12 0 0 19 51 13
2017 IS-05 30 20 50 0 0 0 0 0 50 10
2014 IS 25 31 28 6 0 6 3 7 62 32
2014 IS-04 13 47 40 0 0 0 0 0 60 15

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 11 41 19 16 11 3 0 28 53 37
2020 IS-04 11 17 28 22 17 6 0 41 29 18
2019 IS 3 32 29 23 13 0 0 35 35 31
2019 IS-04 0 25 25 38 13 0 0 50 25 16
2018 IS 7 37 20 23 13 0 0 37 43 30
2018 IS-04 8 33 25 17 17 0 0 33 42 12
2017 IS 12 15 39 22 8 3 0 31 28 32
2017 IS-04 14 9 37 21 12 7 0 36 24 13
2017 IS-05 20 10 50 20 0 0 0 20 30 10
2014 IS 3 32 45 16 3 0 0 19 36 31
2014 IS-04 7 40 27 20 7 0 0 27 47 15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 30 19 5 14 3 3 20 60 37
2020 IS-04 11 28 22 11 22 6 0 35 41 18
2019 IS 26 29 16 16 13 0 0 29 55 31
2019 IS-04 19 31 13 31 6 0 0 38 50 16
2018 IS 30 20 27 13 7 3 0 21 52 30
2018 IS-04 33 17 42 0 0 8 0 0 55 12
2017 IS 27 32 18 3 11 3 5 16 65 31
2017 IS-04 21 25 21 7 19 7 0 28 49 13
2017 IS-05 30 50 20 0 0 0 0 0 80 10
2014 IS 37 41 6 9 0 6 0 10 83 32
2014 IS-04 40 47 13 0 0 0 0 0 87 15

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 8 16 24 30 16 3 3 49 26 37
2020 IS-04 11 17 17 28 22 6 0 53 29 18
2019 IS 0 32 29 16 19 3 0 37 33 31
2019 IS-04 0 38 25 19 13 6 0 33 40 16
2018 IS 7 31 21 28 10 3 0 39 39 29
2018 IS-04 0 42 33 17 8 0 0 25 42 12
2017 IS 12 30 13 17 14 3 10 36 49 31
2017 IS-04 21 14 9 26 14 0 16 48 42 13
2017 IS-05 10 40 10 10 10 10 10 25 63 10
2014 IS 6 41 28 12 3 3 6 17 52 32
2014 IS-04 7 40 33 7 0 7 7 8 54 15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 32 19 14 11 8 3 27 52 37
2020 IS-04 11 33 28 6 17 6 0 24 47 18
2019 IS 13 13 40 17 17 0 0 33 27 30
2019 IS-04 13 13 44 19 13 0 0 31 25 16
2018 IS 30 27 27 7 7 0 3 14 59 30
2018 IS-04 25 33 33 8 0 0 0 8 58 12
2017 IS 9 25 32 15 5 0 14 24 40 31
2017 IS-04 14 30 37 7 12 0 0 19 44 13
2017 IS-05 10 20 20 30 0 0 20 38 38 10
2014 IS 9 35 47 3 0 3 3 3 47 32
2014 IS-04 7 40 53 0 0 0 0 0 47 15

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 5 16 32 24 19 3 0 44 22 37
2020 IS-04 6 11 33 22 22 6 0 47 18 18
2019 IS 13 19 29 29 10 0 0 39 32 31
2019 IS-04 13 13 44 19 13 0 0 31 25 16

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 5 22 32 27 8 5 0 29 37 37
2020 IS-04 6 28 11 39 6 11 0 38 50 18
2019 IS 10 55 10 21 3 0 0 66 24 29
2019 IS-04 7 47 20 27 0 0 0 53 27 15

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 24 5 16 0 5 0 77 17 37
2020 IS-04 39 17 11 28 0 6 0 59 29 18
2019 IS 65 26 3 3 3 0 0 90 6 31
2019 IS-04 63 25 6 6 0 0 0 88 6 16
2018 IS 50 33 0 10 7 0 0 83 17 30
2018 IS-04 25 50 0 17 8 0 0 75 25 12
2017 IS 45 33 3 14 6 0 0 77 20 32
2017 IS-04 39 28 0 26 7 0 0 67 33 13
2017 IS-05 40 30 10 10 10 0 0 70 20 10
2014 IS 44 38 3 12 0 3 0 84 13 32
2014 IS-04 40 47 0 13 0 0 0 87 13 15

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 19 5 11 0 3 0 83 11 37
2020 IS-04 50 17 11 17 0 6 0 71 18 18
2019 IS 55 39 0 3 3 0 0 94 6 31
2019 IS-04 50 44 0 0 6 0 0 94 6 16
2018 IS 50 40 0 10 0 0 0 90 10 30
2018 IS-04 33 67 0 0 0 0 0 100 0 12
2017 IS 50 30 3 11 6 0 0 80 17 32
2017 IS-04 44 23 0 26 7 0 0 67 33 13
2017 IS-05 30 60 0 0 10 0 0 90 10 10
2014 IS 47 41 3 9 0 0 0 88 9 32
2014 IS-04 33 54 0 13 0 0 0 87 13 15

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 42 8 3 3 3 0 86 6 36
2020 IS-04 39 44 11 0 0 6 0 88 0 18
2019 IS 61 29 3 6 0 0 0 90 6 31
2019 IS-04 63 31 0 6 0 0 0 94 6 16
2018 IS 67 30 3 0 0 0 0 97 0 30
2018 IS-04 75 17 8 0 0 0 0 92 0 12

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 43 19 8 0 8 0 71 9 37
2020 IS-04 22 33 28 6 0 11 0 63 6 18
2019 IS 42 48 6 3 0 0 0 90 3 31
2019 IS-04 38 50 6 6 0 0 0 88 6 16
2018 IS 43 47 7 0 3 0 0 90 3 30
2018 IS-04 33 58 8 0 0 0 0 92 0 12
2017 IS 44 36 3 6 3 8 0 87 10 32
2017 IS-04 44 16 7 7 7 19 0 74 17 13
2017 IS-05 30 60 0 10 0 0 0 90 10 10
2014 IS 50 41 7 0 0 3 0 93 0 32
2014 IS-04 53 40 7 0 0 0 0 93 0 15

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 35 19 3 0 11 0 76 3 37
2020 IS-04 22 39 28 0 0 11 0 69 0 18
2019 IS 55 29 13 0 0 3 0 87 0 31
2019 IS-04 44 38 13 0 0 6 0 87 0 16
2018 IS 62 34 0 3 0 0 0 97 3 29
2018 IS-04 64 36 0 0 0 0 0 100 0 11
2017 IS 44 36 9 8 3 0 0 80 11 32
2017 IS-04 44 30 7 12 7 0 0 74 19 13
2017 IS-05 40 30 20 10 0 0 0 70 10 10
2014 IS 62 34 3 0 0 0 0 97 0 32
2014 IS-04 53 40 7 0 0 0 0 93 0 15

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 46 5 14 0 3 0 81 14 37
2020 IS-04 28 33 11 22 0 6 0 65 24 18
2019 IS 55 42 0 3 0 0 0 97 3 31
2019 IS-04 50 50 0 0 0 0 0 100 0 16
2018 IS 50 37 10 3 0 0 0 87 3 30
2018 IS-04 33 50 17 0 0 0 0 83 0 12
2017 IS 53 24 11 9 3 0 0 77 12 32
2017 IS-04 60 14 12 7 7 0 0 74 14 13
2017 IS-05 40 20 20 20 0 0 0 60 20 10
2014 IS 56 34 3 3 3 0 0 91 6 32
2014 IS-04 54 40 0 7 0 0 0 93 7 15

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 57 27 3 5 0 5 3 91 6 37
2020 IS-04 61 17 0 11 0 11 0 88 13 18

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 38 19 3 0 5 0 77 3 37
2020 IS-04 33 33 28 0 0 6 0 71 0 18

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 49 3 8 3 3 0 86 11 37
2020 IS-04 39 39 0 11 6 6 0 82 18 18

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 32 16 11 3 8 5 66 16 37
2020 IS-04 28 22 17 11 6 11 6 60 20 18
2019 IS 23 45 13 13 0 0 6 72 14 31
2019 IS-04 19 50 13 13 0 0 6 73 13 16
2018 IS 37 23 10 17 7 3 3 64 25 30
2018 IS-04 17 25 8 25 17 8 0 45 45 12
2017 IS 34 23 12 9 6 13 3 68 18 32
2017 IS-04 14 33 23 0 7 16 7 61 9 13
2017 IS-05 30 10 10 20 10 20 0 50 38 10
2014 IS 25 41 16 9 3 6 0 70 13 32
2014 IS-04 20 54 20 0 0 7 0 79 0 15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 41 8 0 5 5 0 86 6 37
2020 IS-04 39 44 6 0 6 6 0 88 6 18
2019 IS 55 29 16 0 0 0 0 84 0 31
2019 IS-04 44 31 25 0 0 0 0 75 0 16
2018 IS 63 30 0 0 7 0 0 93 7 30
2018 IS-04 58 33 0 0 8 0 0 92 8 12
2017 IS 30 52 4 9 5 0 0 82 14 32
2017 IS-04 42 39 0 7 12 0 0 81 19 13
2017 IS-05 10 70 0 20 0 0 0 80 20 10
2014 IS 50 41 0 3 0 6 0 97 3 32
2014 IS-04 53 40 0 0 0 7 0 100 0 15

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 38 19 8 3 5 0 69 11 37
2020 IS-04 33 28 11 11 6 11 0 69 19 18
2019 IS 45 32 16 6 0 0 0 77 6 31
2019 IS-04 38 44 6 13 0 0 0 81 13 16
2018 IS 50 30 10 10 0 0 0 80 10 30
2018 IS-04 42 42 17 0 0 0 0 83 0 12

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 30 24 11 8 11 0 52 21 37
2020 IS-04 11 17 33 11 11 17 0 33 27 18
2019 IS 19 32 16 13 10 10 0 57 25 31
2019 IS-04 19 25 19 19 6 13 0 50 29 16
2018 IS 33 37 13 3 13 0 0 70 17 30
2018 IS-04 25 33 17 8 17 0 0 58 25 12
2017 IS 25 12 15 22 17 3 6 41 42 32
2017 IS-04 21 14 16 23 19 7 0 38 46 13
2017 IS-05 20 10 0 30 30 0 10 33 67 10
2014 IS 19 44 9 9 16 3 0 65 26 32
2014 IS-04 27 47 7 0 13 7 0 79 14 15

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 49 5 19 3 0 0 73 22 37
2020 IS-04 33 50 0 17 0 0 0 83 17 18

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 38 16 8 8 0 0 68 16 37
2020 IS-04 39 33 22 6 0 0 0 72 6 18
2019 IS 61 32 3 3 0 0 0 94 3 31
2019 IS-04 69 25 6 0 0 0 0 94 0 16
2017 IS 42 34 12 9 3 0 0 76 12 32
2017 IS-04 54 32 0 7 7 0 0 86 14 13
2017 IS-05 30 20 30 20 0 0 0 50 20 10
2014 IS 47 35 0 9 9 0 0 81 19 32
2014 IS-04 53 27 0 7 13 0 0 80 20 15

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 31 22 6 3 0 0 69 8 36
2020 IS-04 56 17 22 6 0 0 0 72 6 18
2019 IS 58 35 3 3 0 0 0 94 3 31
2019 IS-04 44 44 6 6 0 0 0 88 6 16
2017 IS 58 39 3 0 0 0 0 97 0 32
2017 IS-04 58 35 7 0 0 0 0 93 0 13
2017 IS-05 60 40 0 0 0 0 0 100 0 10
2014 IS 65 28 3 3 0 0 0 94 3 32
2014 IS-04 60 40 0 0 0 0 0 100 0 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 81 11 3 5 0 0 0 92 5 37
2020 IS-04 78 11 6 6 0 0 0 89 6 18
2017 IS 75 25 0 0 0 0 0 100 0 32
2017 IS-04 93 7 0 0 0 0 0 100 0 13
2017 IS-05 80 20 0 0 0 0 0 100 0 10
2014 IS 68 29 3 0 0 0 0 97 0 31
2014 IS-04 80 20 0 0 0 0 0 100 0 15

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 30 8 3 0 14 0 88 3 37
2020 IS-04 50 22 11 0 0 17 0 87 0 18
2019 IS 48 26 13 3 6 3 0 77 10 31
2019 IS-04 44 31 6 6 6 6 0 80 13 16

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 11 22 11 11 5 32 8 55 27 37
2020 IS-04 11 22 11 11 6 39 0 55 27 18
2019 IS 13 23 29 3 6 26 0 48 13 31
2019 IS-04 6 19 31 0 6 38 0 40 10 16
2018 IS 20 30 13 13 13 10 0 56 30 30
2018 IS-04 8 25 8 33 8 17 0 40 50 12
2017 IS 6 18 18 12 11 29 6 36 35 32
2017 IS-04 14 7 23 7 19 30 0 30 37 13
2017 IS-05 0 10 20 20 10 20 20 17 50 10
2014 IS 25 28 12 16 3 9 7 63 22 32
2014 IS-04 33 33 0 13 7 7 7 77 23 15

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 35 19 16 0 11 3 59 19 37
2020 IS-04 22 33 17 17 0 11 0 63 19 18
2019 IS 19 35 23 10 3 10 0 61 14 31
2019 IS-04 13 31 25 6 6 19 0 54 15 16
2018 IS 40 27 10 10 10 3 0 69 21 30
2018 IS-04 42 17 17 17 8 0 0 58 25 12
2017 IS 9 24 9 27 11 18 3 41 47 32
2017 IS-04 21 25 7 14 19 14 0 53 38 13
2017 IS-05 0 0 10 50 10 20 10 0 86 10
2014 IS 38 31 16 6 0 9 0 76 7 32
2014 IS-04 40 33 13 7 0 7 0 79 7 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 0 100 29
2018 IS-04 0 100 12

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 20 20 9 0 40 6 47 16 35
2020 IS-04 6 18 24 12 0 41 0 40 20 17
2019 IS 10 26 26 13 0 23 3 48 17 31
2019 IS-04 6 25 31 6 0 31 0 45 9 16
2018 IS 17 30 27 3 3 20 0 58 8 30
2018 IS-04 8 33 33 0 0 25 0 56 0 12
2017 IS 9 18 24 0 8 35 6 45 14 32
2017 IS-04 14 14 23 0 19 30 0 40 27 13
2017 IS-05 0 20 20 0 0 50 10 50 0 10
2014 IS 22 25 19 3 0 25 6 68 5 32
2014 IS-04 27 27 20 7 0 20 0 67 8 15

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 41 22 5 0 16 3 67 7 37
2020 IS-04 22 28 22 6 0 22 0 64 7 18
2019 IS 23 45 13 6 0 13 0 78 7 31
2019 IS-04 13 56 6 0 0 25 0 92 0 16
2018 IS 40 37 13 10 0 0 0 77 10 30
2018 IS-04 42 33 25 0 0 0 0 75 0 12
2017 IS 12 28 18 0 11 28 3 58 16 32
2017 IS-04 14 21 16 0 26 23 0 46 34 13
2017 IS-05 10 20 20 0 0 40 10 60 0 10
2014 IS 45 36 6 3 0 10 0 89 4 31
2014 IS-04 43 43 7 0 0 7 0 92 0 14

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 3 97 37
2020 IS-04 6 94 18

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 5 95 37
2020 IS-04 6 94 18
2019 IS 6 94 31
2019 IS-04 6 94 16
2017 IS 18 82 32
2014 IS 16 84 32

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 51 3 3 0 0 5 94 3 37
2020 IS-04 39 44 6 6 0 0 6 88 6 18
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 19 32 16 19 5 8 0 56 26 37
2020 IS-04 28 39 6 22 0 6 0 71 24 18

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 57 8 3 0 0 0 89 3 37
2020 IS-04 33 50 11 6 0 0 0 83 6 18

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 46 8 8 0 0 0 84 8 37
2020 IS-04 50 33 11 6 0 0 0 83 6 18

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 32 22 5 3 0 0 70 8 37
2020 IS-04 44 22 22 6 6 0 0 67 11 18

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 42 3 0 0 0 0 97 0 36
2020 IS-04 50 44 6 0 0 0 0 94 0 18

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 84 14 0 0 0 3 0 100 0 37
2020 IS-04 78 22 0 0 0 0 0 100 0 18

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 49 8 0 0 8 0 91 0 37
2020 IS-04 50 33 11 0 0 6 0 88 0 18

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 27 11 5 3 5 0 80 9 37
2020 IS-04 50 17 11 11 6 6 0 71 18 18

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 53 33 6 3 0 6 0 91 3 36
2020 IS-04 59 29 6 0 0 6 0 94 0 17

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 46 8 11 0 5 0 80 11 37
2020 IS-04 33 50 0 17 0 0 0 83 17 18
2019 IS 19 61 10 6 3 0 0 81 10 31
2019 IS-04 13 75 13 0 0 0 0 88 0 16
2018 IS 27 60 10 3 0 0 0 87 3 30
2018 IS-04 25 58 17 0 0 0 0 83 0 12
2017 IS 21 53 12 3 5 6 0 78 9 32
2017 IS-04 28 37 23 0 12 0 0 65 12 13
2017 IS-05 20 50 10 10 0 10 0 78 11 10

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 27 14 11 11 5 0 63 23 37
2020 IS-04 39 28 17 11 6 0 0 67 17 18

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 38 11 0 8 5 0 80 9 37
2020 IS-04 44 39 17 0 0 0 0 83 0 18

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 41 24 16 3 0 0 57 19 37
2020 IS-04 22 44 17 17 0 0 0 67 17 18
2019 IS 26 39 16 13 3 3 0 67 17 31
2019 IS-04 19 44 19 13 0 6 0 67 13 16
2018 IS 13 50 13 10 13 0 0 63 23 30
2018 IS-04 8 50 8 17 17 0 0 58 33 12
2017 IS 18 35 12 12 15 8 0 57 29 32
2017 IS-04 28 23 9 21 7 12 0 58 32 13
2017 IS-05 10 20 20 0 40 10 0 33 44 10

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 65 32 3 0 0 0 0 97 0 37
2020 IS-04 67 28 6 0 0 0 0 94 0 18

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 32 14 11 11 0 0 65 22 37
2020 IS-04 33 22 28 11 6 0 0 56 17 18
2019 IS 29 35 13 16 3 0 3 67 20 31
2019 IS-04 31 31 6 25 0 0 6 67 27 16
2018 IS 30 27 20 10 13 0 0 57 23 30
2018 IS-04 17 25 33 8 17 0 0 42 25 12
2017 IS 18 30 18 13 21 0 0 47 34 32
2017 IS-04 21 14 23 23 19 0 0 35 42 13
2017 IS-05 30 40 20 10 0 0 0 70 10 10

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 22 24 14 27 0 0 35 41 37
2020 IS-04 22 33 11 11 22 0 0 56 33 18
2019 IS 26 19 35 6 13 0 0 45 19 31
2019 IS-04 25 31 31 6 6 0 0 56 13 16
2018 IS 20 27 23 17 13 0 0 47 30 30
2018 IS-04 8 25 25 25 17 0 0 33 42 12
2017 IS 11 25 19 21 24 0 0 36 45 32
2017 IS-04 19 35 9 14 23 0 0 54 37 13
2017 IS-05 0 20 20 20 40 0 0 20 60 10

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 19 27 11 22 0 0 41 32 37
2020 IS-04 33 22 22 11 11 0 0 56 22 18
2019 IS 32 23 26 19 0 0 0 55 19 31
2019 IS-04 44 19 25 13 0 0 0 63 13 16
2018 IS 30 23 23 17 7 0 0 53 23 30
2018 IS-04 25 17 17 33 8 0 0 42 42 12
2017 IS 14 26 27 9 24 0 0 40 33 32
2017 IS-04 19 37 14 7 23 0 0 56 30 13
2017 IS-05 0 20 40 10 30 0 0 20 40 10

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 22 19 16 27 0 0 38 43 37
2020 IS-04 28 28 11 11 22 0 0 56 33 18
2019 IS 23 23 26 13 16 0 0 45 29 31
2019 IS-04 25 38 25 6 6 0 0 63 13 16
2018 IS 17 20 23 23 17 0 0 37 40 30
2018 IS-04 8 25 8 42 17 0 0 33 58 12
2017 IS 17 16 21 13 33 0 0 33 46 32
2017 IS-04 26 14 14 9 37 0 0 40 46 13
2017 IS-05 10 10 20 20 40 0 0 20 60 10

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 19 24 14 19 0 0 43 32 37
2020 IS-04 44 17 17 6 17 0 0 61 22 18
2019 IS 58 23 3 13 3 0 0 81 16 31
2019 IS-04 69 19 6 0 6 0 0 88 6 16
2018 IS 53 13 17 10 3 0 3 69 14 30
2018 IS-04 50 8 33 0 8 0 0 58 8 12
2017 IS 38 12 25 9 12 0 4 52 22 32
2017 IS-04 40 7 46 0 7 0 0 47 7 13
2017 IS-05 30 10 10 30 20 0 0 40 50 10

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 22 22 22 11 0 0 46 32 37
2020 IS-04 28 28 11 22 11 0 0 56 33 18
2019 IS 45 29 13 6 6 0 0 74 13 31
2019 IS-04 50 31 13 0 6 0 0 81 6 16
2018 IS 37 27 10 17 10 0 0 63 27 30
2018 IS-04 0 50 8 25 17 0 0 50 42 12
2017 IS 24 30 18 16 9 0 3 56 25 32
2017 IS-04 33 14 23 23 7 0 0 47 30 13
2017 IS-05 10 40 20 0 20 0 10 56 22 10

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 24 16 19 14 0 3 50 33 37
2020 IS-04 28 22 11 22 17 0 0 50 39 18

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 31 19 11 14 0 3 54 26 36
2020 IS-04 39 22 11 11 17 0 0 61 28 18
2019 IS 39 39 13 3 3 0 3 80 7 31
2019 IS-04 38 38 13 0 6 0 6 80 7 16
2018 IS 37 30 13 10 7 0 3 69 17 30
2018 IS-04 17 33 17 8 17 0 8 55 27 12
2017 IS 36 31 21 6 6 0 0 67 12 32
2017 IS-04 33 39 14 7 7 0 0 72 14 13
2017 IS-05 40 10 30 10 10 0 0 50 20 10

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 24 22 14 19 3 3 43 34 37
2020 IS-04 22 28 17 11 22 0 0 50 33 18
2019 IS 23 45 26 3 3 0 0 68 6 31
2019 IS-04 31 50 6 6 6 0 0 81 13 16
2018 IS 27 27 27 10 10 0 0 53 20 30
2018 IS-04 8 25 50 8 8 0 0 33 17 12
2017 IS 23 29 21 15 12 0 0 52 27 32
2017 IS-04 33 30 14 7 16 0 0 63 23 13
2017 IS-05 20 10 40 10 20 0 0 30 30 10

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 16 24 14 14 0 3 47 28 37
2020 IS-04 44 11 28 0 17 0 0 56 17 18
2019 IS 35 39 16 10 0 0 0 74 10 31
2019 IS-04 44 31 13 13 0 0 0 75 13 16
2018 IS 33 17 20 17 10 0 3 52 28 30
2018 IS-04 8 25 33 17 17 0 0 33 33 12
2017 IS 36 28 18 9 9 0 0 64 18 32
2017 IS-04 33 30 23 0 14 0 0 63 14 13
2017 IS-05 30 30 10 20 10 0 0 60 30 10

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 50 36 8 0 3 3 0 89 3 36
2020 IS-04 65 29 0 0 6 0 0 94 6 17
2019 IS 52 29 16 3 0 0 0 81 3 31
2019 IS-04 63 25 6 6 0 0 0 88 6 16

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 27 19 8 5 0 3 67 14 37
2020 IS-04 56 17 17 6 6 0 0 72 11 18

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 16 24 16 11 0 3 47 28 37
2020 IS-04 50 17 17 11 6 0 0 67 17 18
2019 IS 58 23 3 10 6 0 0 81 16 31
2019 IS-04 75 19 0 6 0 0 0 94 6 16
2018 IS 40 30 20 3 7 0 0 70 10 30
2018 IS-04 17 42 42 0 0 0 0 58 0 12
2017 IS 29 26 27 12 6 0 0 55 18 32
2017 IS-04 26 23 35 16 0 0 0 49 16 13
2017 IS-05 40 10 30 10 10 0 0 50 20 10

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 24 16 3 3 0 0 78 5 37
2020 IS-04 61 11 22 6 0 0 0 72 6 18
2019 IS 80 13 7 0 0 0 0 93 0 30
2019 IS-04 81 19 0 0 0 0 0 100 0 16
2018 IS 60 27 3 3 3 0 3 90 7 30
2018 IS-04 33 42 8 0 8 0 8 82 9 12
2017 IS 46 29 15 4 6 0 0 75 10 31
2017 IS-04 40 30 7 9 14 0 0 70 23 13
2017 IS-05 60 20 20 0 0 0 0 80 0 10

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 36 19 6 6 0 3 69 11 36
2020 IS-04 41 24 24 6 0 0 6 69 6 17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 70 14 8 0 3 0 5 89 3 37
2020 IS-04 72 22 0 0 6 0 0 94 6 18
2019 IS 94 6 0 0 0 0 0 100 0 31
2019 IS-04 94 6 0 0 0 0 0 100 0 16
2018 IS 80 13 3 0 0 0 3 97 0 30
2018 IS-04 67 25 0 0 0 0 8 100 0 12

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 86 6 3 0 0 0 6 97 0 36
2020 IS-04 88 6 6 0 0 0 0 94 0 17
2019 IS 80 20 0 0 0 0 0 100 0 30
2019 IS-04 81 19 0 0 0 0 0 100 0 16
2018 IS 70 17 3 0 3 0 7 93 4 30
2018 IS-04 58 25 8 0 0 0 8 91 0 12
2017 IS 53 29 6 6 3 0 3 85 9 32
2017 IS-04 53 33 7 0 7 0 0 86 7 13
2017 IS-05 30 30 10 20 0 0 10 67 22 10

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 77 11 6 3 0 0 3 91 3 35
2020 IS-04 78 11 6 6 0 0 0 89 6 18
2019 IS 67 30 3 0 0 0 0 97 0 30
2019 IS-04 75 25 0 0 0 0 0 100 0 16
2018 IS 70 17 7 0 0 0 7 93 0 30
2018 IS-04 67 33 0 0 0 0 0 100 0 12
2017 IS 67 21 6 0 3 0 3 91 3 32
2017 IS-04 72 21 0 0 7 0 0 93 7 13
2017 IS-05 40 30 20 0 0 0 10 78 0 10

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 5 11 14 5 0 3 69 19 37
2020 IS-04 67 6 6 17 6 0 0 72 22 18
2019 IS 72 14 7 7 0 0 0 86 7 29
2019 IS-04 81 6 6 6 0 0 0 88 6 16
2018 IS 50 23 10 10 3 0 3 76 14 30
2018 IS-04 33 33 25 0 8 0 0 67 8 12
2017 IS 58 15 13 12 0 0 3 75 12 32
2017 IS-04 56 21 16 7 0 0 0 77 7 13
2017 IS-05 30 20 10 30 0 0 10 56 33 10

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 70 14 5 0 0 0 11 94 0 37
2020 IS-04 83 6 0 0 0 0 11 100 0 18
2019 IS 76 17 0 0 0 0 7 100 0 29
2019 IS-04 81 13 0 0 0 0 6 100 0 16
2018 IS 72 0 0 3 0 0 24 95 5 29
2018 IS-04 58 0 0 0 0 0 42 100 0 12
2017 IS 58 12 0 0 0 0 31 100 0 32
2017 IS-04 49 14 0 0 0 0 37 100 0 13
2017 IS-05 60 10 0 0 0 0 30 100 0 10

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 73 14 8 3 0 0 3 89 3 37
2020 IS-04 83 6 11 0 0 0 0 89 0 18
2019 IS 87 10 3 0 0 0 0 97 0 30
2019 IS-04 94 6 0 0 0 0 0 100 0 16
2018 IS 70 10 7 7 0 0 7 86 7 30
2018 IS-04 58 17 17 0 0 0 8 82 0 12
2017 IS 70 15 6 0 0 0 9 94 0 32
2017 IS-04 70 16 7 0 0 0 7 92 0 13
2017 IS-05 60 20 10 0 0 0 10 89 0 10

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 70 3 11 11 3 0 3 75 14 37
2020 IS-04 61 6 17 11 6 0 0 67 17 18
2019 IS 80 10 3 0 3 0 3 93 3 30
2019 IS-04 75 6 6 0 6 0 6 87 7 16
2018 IS 73 13 3 0 0 0 10 96 0 30
2018 IS-04 67 25 0 0 0 0 8 100 0 12
2017 IS 61 25 8 0 0 0 6 91 0 32
2017 IS-04 51 30 12 0 0 0 7 87 0 13
2017 IS-05 80 10 0 0 0 0 10 100 0 10

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 57 22 11 3 5 0 3 81 8 37
2020 IS-04 61 17 17 0 6 0 0 78 6 18
2019 IS 70 23 7 0 0 0 0 93 0 30
2019 IS-04 75 19 6 0 0 0 0 94 0 16
2018 IS 67 17 10 0 0 0 7 89 0 30
2018 IS-04 75 8 8 0 0 0 8 91 0 12
2017 IS 49 24 20 0 0 0 6 79 0 32
2017 IS-04 47 30 23 0 0 0 0 77 0 13
2017 IS-05 60 10 10 0 0 0 20 88 0 10

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 38 8 14 3 0 3 75 17 37
2020 IS-04 33 33 11 22 0 0 0 67 22 18

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 14 27 32 24 3 0 0 41 27 37
2020 IS-04 22 39 17 22 0 0 0 61 22 18
2019 IS 19 45 26 10 0 0 0 65 10 31
2019 IS-04 25 44 25 6 0 0 0 69 6 16
2018 IS 27 30 27 13 3 0 0 57 17 30
2018 IS-04 17 17 42 25 0 0 0 33 25 12
2017 IS 6 22 28 30 10 0 5 30 41 32
2017 IS-04 7 21 23 21 16 0 12 32 42 13
2017 IS-05 0 10 20 60 10 0 0 10 70 10

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 11 32 30 16 11 0 0 27 43 37
2020 IS-04 11 22 28 22 17 0 0 39 33 18
2019 IS 0 16 42 19 23 0 0 42 16 31
2019 IS-04 0 13 38 25 25 0 0 50 13 16
2018 IS 7 27 23 27 17 0 0 43 33 30
2018 IS-04 8 33 25 33 0 0 0 33 42 12
2017 IS 27 25 19 18 11 0 0 29 52 32
2017 IS-04 37 16 7 21 19 0 0 40 53 13
2017 IS-05 40 40 10 10 0 0 0 10 80 10
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 43 22 5 59 41 37
2020 IS-04 39 39 17 6 50 50 18

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 36 64 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 22 22 8 8 0 8 59 18 37
2020 IS-04 33 22 17 11 6 0 11 63 19 18
2019 IS 39 19 19 16 3 0 3 60 20 31
2019 IS-04 25 31 25 13 0 0 6 60 13 16
2018 IS 37 33 17 0 7 3 3 75 7 30
2018 IS-04 33 25 25 0 17 0 0 58 17 12

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 0 9 27 45 0 0 18 73 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 9 9 9 64 0 0 18 73 11
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