2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - HP

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 43 11 7 4 0 0 79 11 28
2020 HP-04 33 48 14 5 0 0 0 81 5 21
2019 HP 23 37 23 9 9 0 0 60 17 35
2019 HP-04 25 42 17 8 8 0 0 67 17 24
2018 HP 33 39 12 9 6 0 0 73 15 33
2018 HP-04 25 50 13 8 4 0 0 75 13 24
2017 HP 33 49 8 5 5 0 0 82 10 39
2017 HP-04 37 40 10 7 7 0 0 77 13 30
2014 HP 36 44 9 4 7 0 0 80 11 45
2014 HP-04 36 51 7 7 0 0 0 87 7 31

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 46 18 4 7 0 0 71 11 28
2020 HP-04 24 48 19 5 5 0 0 71 10 21
2019 HP 18 35 24 12 12 0 0 53 24 34
2019 HP-04 21 33 21 13 13 0 0 54 25 24
2018 HP 18 38 24 6 15 0 0 56 21 34
2018 HP-04 12 52 20 4 12 0 0 64 16 25
2017 HP 21 54 13 8 5 0 0 74 13 39
2017 HP-04 23 50 10 10 7 0 0 73 17 30

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 39 14 0 0 0 0 86 0 28
2020 HP-04 48 43 10 0 0 0 0 90 0 21
2019 HP 41 44 12 3 0 0 0 85 3 34
2019 HP-04 46 33 17 4 0 0 0 79 4 24
2018 HP 47 38 9 0 6 0 0 85 6 34
2018 HP-04 44 44 8 0 4 0 0 88 4 25
2017 HP 58 32 5 3 3 0 0 89 5 38
2017 HP-04 63 23 7 3 3 0 0 87 7 30
2014 HP 60 33 4 2 0 0 0 93 2 45
2014 HP-04 65 32 0 3 0 0 0 97 3 31

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 43 4 4 4 0 0 89 7 28
2020 HP-04 48 48 0 0 5 0 0 95 5 21
2019 HP 26 43 20 9 3 0 0 69 11 35
2019 HP-04 29 42 21 8 0 0 0 71 8 24
2018 HP 44 35 12 3 6 0 0 79 9 34
2018 HP-04 44 36 16 0 4 0 0 80 4 25
2017 HP 39 53 5 0 3 0 0 92 3 38
2017 HP-04 40 50 7 0 3 0 0 90 3 30
2014 HP 44 36 2 11 7 0 0 80 18 45
2014 HP-04 48 39 3 7 3 0 0 87 10 31

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 50 11 4 4 0 0 82 7 28
2020 HP-04 33 52 10 0 5 0 0 86 5 21
2019 HP 26 29 11 23 11 0 0 54 34 35
2019 HP-04 21 33 8 25 13 0 0 54 38 24
2018 HP 26 24 18 21 12 0 0 50 32 34
2018 HP-04 28 24 20 16 12 0 0 52 28 25
2017 HP 23 36 18 18 5 0 0 59 23 39
2017 HP-04 23 37 17 17 7 0 0 60 23 30
2014 HP 18 26 27 13 16 0 0 44 29 45
2014 HP-04 20 29 29 10 13 0 0 48 23 31

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 46 11 4 4 0 0 82 7 28
2020 HP-04 38 52 5 0 5 0 0 90 5 21
2019 HP 24 24 26 15 12 0 0 47 26 34
2019 HP-04 17 30 22 17 13 0 0 48 30 23
2018 HP 26 26 9 21 18 0 0 53 38 34
2018 HP-04 28 28 8 20 16 0 0 56 36 25
2017 HP 26 38 15 15 5 0 0 64 21 39
2017 HP-04 23 43 13 13 7 0 0 67 20 30
2014 HP 18 31 27 11 13 0 0 49 24 45
2014 HP-04 23 29 32 6 10 0 0 51 16 31

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 50 25 18 0 4 4 0 78 4 28
2020 HP-04 52 29 14 0 5 0 0 81 5 21
2019 HP 34 14 23 11 9 6 3 53 22 35
2019 HP-04 38 13 21 13 8 4 4 55 23 24
2018 HP 30 24 24 9 9 3 0 56 19 33
2018 HP-04 29 29 25 8 4 4 0 61 13 24
2017 HP 28 26 23 15 5 3 0 55 21 39
2017 HP-04 27 23 23 17 7 3 0 52 24 30
2014 HP 22 27 24 11 11 4 0 52 23 45
2014 HP-04 23 36 22 10 3 7 0 63 14 31
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 30 37 26 4 0 0 4 69 4 27
2020 HP-04 25 40 25 5 0 0 5 68 5 20
2019 HP 26 34 14 3 9 3 11 70 13 35
2019 HP-04 21 38 8 0 13 4 17 74 16 24

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 39 11 7 11 0 0 71 18 28
2020 HP-04 29 43 10 5 14 0 0 71 19 21
2019 HP 38 44 12 0 6 0 0 82 6 34
2019 HP-04 30 57 9 0 4 0 0 87 4 23
2018 HP 35 26 21 9 6 3 0 64 15 34
2018 HP-04 36 32 16 8 8 0 0 68 16 25
2017 HP 41 28 10 8 13 0 0 69 21 39
2017 HP-04 47 23 13 3 13 0 0 70 17 30
2014 HP 20 33 22 13 11 0 0 53 25 45
2014 HP-04 16 41 23 7 13 0 0 58 20 31

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 39 11 7 4 0 4 78 11 28
2020 HP-04 33 48 0 10 5 0 5 85 15 21
2019 HP 44 26 18 6 6 0 0 71 12 34
2019 HP-04 39 26 22 9 4 0 0 65 13 23
2018 HP 36 30 15 6 9 3 0 69 16 33
2018 HP-04 36 36 12 4 12 0 0 72 16 25
2017 HP 46 23 10 5 15 0 0 69 21 39
2017 HP-04 43 27 10 0 20 0 0 70 20 30
2014 HP 29 33 9 11 16 2 0 63 27 45
2014 HP-04 33 31 10 10 16 0 0 64 26 31

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 21 25 7 7 7 0 58 15 28
2020 HP-04 33 29 14 5 10 10 0 68 16 21
2019 HP 21 26 21 6 24 3 0 48 30 34
2019 HP-04 22 26 17 4 30 0 0 48 35 23
2018 HP 18 18 24 12 21 9 0 39 35 34
2018 HP-04 16 24 20 8 24 8 0 43 35 25
2017 HP 23 18 28 18 10 3 0 42 29 39
2017 HP-04 20 20 27 17 13 3 0 41 31 30
2014 HP 4 18 40 18 13 4 2 24 33 45
2014 HP-04 7 23 39 10 13 6 3 32 25 31

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 25 21 14 7 0 0 57 21 28
2020 HP-04 33 33 14 10 10 0 0 67 19 21
2019 HP 17 34 14 14 20 0 0 51 34 35
2019 HP-04 17 38 13 8 25 0 0 54 33 24
2018 HP 15 18 21 18 26 3 0 33 45 34
2018 HP-04 12 24 20 16 28 0 0 36 44 25
2017 HP 15 31 13 28 10 3 0 47 39 39
2017 HP-04 10 37 13 23 13 3 0 48 38 30
2014 HP 4 18 38 11 27 2 0 23 39 45
2014 HP-04 7 23 39 3 26 2 0 30 30 31

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 19 26 33 11 11 0 0 44 22 27
2020 HP-04 19 29 24 14 14 0 0 48 29 21
2019 HP 18 18 24 21 21 0 0 35 41 34
2019 HP-04 17 25 25 17 17 0 0 42 33 24
2018 HP 9 21 18 18 32 3 0 30 52 34
2018 HP-04 8 24 20 12 36 0 0 32 48 25
2017 HP 13 21 26 23 15 3 0 34 39 39
2017 HP-04 10 20 30 20 17 3 0 31 38 30
2014 HP 2 13 29 29 22 2 2 16 53 45
2014 HP-04 3 20 29 22 23 2 0 23 46 31

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 18 36 25 11 11 0 0 54 21 28
2020 HP-04 14 43 19 10 14 0 0 57 24 21
2019 HP 17 29 11 23 20 0 0 46 43 35
2019 HP-04 17 38 13 8 25 0 0 54 33 24
2018 HP 12 21 18 18 29 3 0 33 48 34
2018 HP-04 12 20 20 16 32 0 0 32 48 25
2017 HP 13 31 21 15 18 3 0 45 34 39
2017 HP-04 10 37 20 13 17 3 0 48 31 30
2014 HP 4 25 22 20 25 4 0 30 46 45
2014 HP-04 7 20 29 23 20 2 0 27 43 31
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 14 50 21 14 0 0 0 64 14 28
2020 HP-04 10 57 19 14 0 0 0 67 14 21
2019 HP 21 29 26 15 9 0 0 50 24 34
2019 HP-04 25 29 21 17 8 0 0 54 25 24
2018 HP 15 36 24 12 9 3 0 53 22 33
2018 HP-04 17 38 21 13 8 4 0 57 22 24
2017 HP 28 38 15 10 8 0 0 67 18 39
2017 HP-04 30 37 17 7 10 0 0 67 17 30
2014 HP 13 35 20 13 16 2 0 50 30 45
2014 HP-04 10 45 20 13 10 3 0 56 23 31

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 61 7 7 4 0 0 82 11 28
2020 HP-04 19 62 5 10 5 0 0 81 14 21
2019 HP 21 29 24 24 3 0 0 50 26 34
2019 HP-04 25 21 21 29 4 0 0 46 33 24
2018 HP 21 39 18 18 3 0 0 61 21 33
2018 HP-04 25 38 21 17 0 0 0 63 17 24
2017 HP 26 51 8 8 8 0 0 77 15 39
2017 HP-04 30 43 7 10 10 0 0 73 20 30

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 11 14 7 0 0 68 21 28
2020 HP-04 19 48 5 19 10 0 0 67 29 21
2019 HP 37 26 17 9 6 3 3 67 15 35
2019 HP-04 29 33 13 8 8 4 4 68 18 24
2018 HP 32 26 18 9 9 3 3 63 19 34
2018 HP-04 32 32 12 12 8 0 4 67 21 25
2017 HP 31 46 8 3 13 0 0 77 15 39
2017 HP-04 33 43 7 0 17 0 0 77 17 30
2014 HP 25 31 27 9 9 0 0 56 18 45
2014 HP-04 23 32 29 7 10 0 0 55 16 31

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 43 7 11 18 0 0 64 29 28
2020 HP-04 19 52 5 10 14 0 0 71 24 21
2019 HP 17 14 17 34 17 0 0 31 51 35
2019 HP-04 21 13 13 33 21 0 0 33 54 24
2018 HP 12 27 24 12 15 0 9 43 30 33
2018 HP-04 13 25 29 13 13 0 8 41 27 24
2017 HP 15 36 0 26 23 0 0 51 49 39
2017 HP-04 17 30 0 30 23 0 0 47 53 30
2014 HP 11 38 16 13 22 0 0 49 36 45
2014 HP-04 10 42 20 13 16 0 0 51 29 31

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 21 4 7 0 0 68 11 28
2020 HP-04 19 52 14 5 10 0 0 71 14 21

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 18 43 14 11 14 0 0 61 25 28
2020 HP-04 19 43 14 5 19 0 0 62 24 21
2019 HP 17 9 26 26 17 6 0 27 45 35
2019 HP-04 17 8 25 25 17 8 0 27 45 24
2018 HP 9 15 21 21 24 9 0 27 50 33
2018 HP-04 4 21 25 17 25 8 0 27 45 24
2017 HP 18 31 15 15 15 5 0 51 32 39
2017 HP-04 13 37 13 17 13 7 0 54 32 30
2014 HP 11 26 20 18 20 2 2 39 40 45
2014 HP-04 13 29 26 13 16 3 0 43 30 31

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 11 32 29 11 7 7 4 48 20 28
2020 HP-04 10 38 24 10 5 10 5 56 17 21
2019 HP 17 9 26 17 20 9 3 29 42 35
2019 HP-04 21 13 17 17 21 8 4 38 43 24
2018 HP 12 15 18 24 18 3 9 31 48 33
2018 HP-04 13 21 13 29 17 4 4 36 50 24
2017 HP 15 31 26 13 13 0 3 47 26 39
2017 HP-04 20 30 23 10 17 0 0 50 27 30
2014 HP 7 26 22 13 22 4 4 36 39 45
2014 HP-04 7 32 22 10 20 7 3 43 33 31

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 61 18 21 0 0 0 0 79 0 28
2020 HP-04 62 19 19 0 0 0 0 81 0 21
2019 HP 56 24 12 6 0 0 3 82 6 34
2019 HP-04 54 25 13 4 0 0 4 83 4 24

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 18 25 7 0 4 0 67 7 28
2020 HP-04 43 14 29 10 0 5 0 60 10 21
2019 HP 41 12 15 21 9 0 3 55 30 34
2019 HP-04 38 17 13 21 8 0 4 57 30 24

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 82 14 4 0 0 0 0 96 0 28
2020 HP-04 81 14 5 0 0 0 0 95 0 21
2019 HP 68 9 15 0 6 0 3 79 6 34
2019 HP-04 67 13 13 0 4 0 4 83 4 24

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 70 15 11 0 0 0 4 88 0 27
2020 HP-04 67 14 14 0 0 0 5 85 0 21
2019 HP 64 12 6 3 3 9 3 86 7 33
2019 HP-04 63 13 8 4 4 4 4 82 9 24

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 18 54 18 11 0 0 0 71 11 28
2020 HP-04 14 62 19 5 0 0 0 76 5 21
2019 HP 24 32 18 12 12 3 0 58 24 34
2019 HP-04 25 33 13 13 13 4 0 61 26 24
2018 HP 21 38 18 9 15 0 0 59 24 34
2018 HP-04 16 44 12 12 16 0 0 60 28 25
2017 HP 26 39 16 13 5 0 0 66 18 38
2017 HP-04 23 40 17 13 7 0 0 63 20 30
2014 HP 17 42 16 9 16 0 0 60 25 45
2014 HP-04 19 42 16 7 16 0 0 61 23 31

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 14 14 4 0 0 68 18 28
2020 HP-04 24 52 10 14 0 0 0 76 14 21
2019 HP 21 33 18 9 18 0 0 55 27 33
2019 HP-04 22 39 13 4 22 0 0 61 26 23
2018 HP 24 41 21 3 12 0 0 65 15 34
2018 HP-04 24 48 12 4 12 0 0 72 16 25
2017 HP 26 45 16 8 5 0 0 71 13 38
2017 HP-04 20 47 17 10 7 0 0 67 17 30
2014 HP 29 33 11 18 9 0 0 62 27 45
2014 HP-04 25 36 10 19 10 0 0 61 29 31

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 30 30 30 11 0 0 0 59 11 27
2020 HP-04 30 35 25 10 0 0 0 65 10 20
2019 HP 22 34 25 13 6 0 0 56 19 32
2019 HP-04 27 32 23 14 5 0 0 59 18 22
2018 HP 24 27 18 15 15 0 0 52 30 33
2018 HP-04 25 29 17 13 17 0 0 54 29 24
2017 HP 21 45 21 5 8 0 0 66 13 38
2017 HP-04 23 40 20 7 10 0 0 63 17 30
2014 HP 13 35 22 16 13 0 0 49 29 45
2014 HP-04 13 45 16 16 10 0 0 58 26 31

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 22 37 22 11 4 4 0 62 15 27
2020 HP-04 20 40 20 15 0 5 0 63 16 20
2019 HP 20 17 34 17 11 0 0 37 29 35
2019 HP-04 21 17 33 17 13 0 0 38 29 24
2018 HP 22 22 22 16 16 0 3 45 32 32
2018 HP-04 17 30 22 17 13 0 0 48 30 23
2017 HP 18 41 21 13 8 0 0 59 21 39
2017 HP-04 13 43 23 10 10 0 0 57 20 30

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 36 18 7 7 0 4 67 15 28
2020 HP-04 29 33 19 5 10 0 5 65 15 21
2019 HP 26 31 23 11 9 0 0 57 20 35
2019 HP-04 29 29 17 13 13 0 0 58 25 24
2018 HP 33 24 9 24 6 3 0 59 31 33
2018 HP-04 25 33 13 21 4 4 0 61 26 24
2017 HP 26 44 15 3 13 0 0 69 15 39
2017 HP-04 27 40 13 3 17 0 0 67 20 30
2014 HP 26 42 13 2 16 0 0 69 18 45
2014 HP-04 25 42 19 3 10 0 0 68 13 31

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 54 31 15 0 0 0 0 85 0 26
2020 HP-04 58 26 16 0 0 0 0 84 0 19
2019 HP 31 37 17 3 9 3 0 71 12 35
2019 HP-04 33 33 21 0 8 4 0 70 9 24
2018 HP 45 24 12 12 3 0 3 72 16 33
2018 HP-04 50 25 13 8 4 0 0 75 13 24
2017 HP 41 31 13 8 3 3 3 76 11 39
2017 HP-04 47 27 10 7 3 3 3 79 11 30
2014 HP 51 25 13 2 9 0 0 75 11 45
2014 HP-04 58 26 10 0 7 0 0 84 7 31

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 HP 21 79 28
2020 HP-04 19 81 21

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 25 21 7 4 4 18 59 14 28
2020 HP-04 19 19 24 10 5 5 19 50 19 21

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 HP 14 64 21 28
2020 HP-04 10 71 19 21
2019 HP 23 40 37 35
2019 HP-04 17 42 42 24
2018 HP 18 62 21 34
2018 HP-04 12 72 16 25
2017 HP 8 64 28 39
2017 HP-04 10 60 30 30
2014 HP 20 38 42 45
2014 HP-04 13 45 41 31
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 54 14 4 4 0 0 79 7 28
2020 HP-04 24 52 14 5 5 0 0 76 10 21
2019 HP 29 38 18 12 3 0 0 68 15 34
2019 HP-04 33 33 13 17 4 0 0 67 21 24
2018 HP 31 31 22 3 13 0 0 63 16 32
2018 HP-04 33 29 25 4 8 0 0 63 13 24
2017 HP 31 47 11 6 3 3 0 80 9 36
2017 HP-04 37 37 11 7 4 4 0 77 12 27
2014 HP 22 51 20 4 2 0 0 73 7 45
2014 HP-04 20 58 13 7 3 0 0 77 10 31

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 32 29 11 4 0 0 57 14 28
2020 HP-04 29 38 19 10 5 0 0 67 14 21
2019 HP 18 21 35 15 6 6 0 41 22 34
2019 HP-04 17 22 39 13 4 4 0 41 18 23
2018 HP 18 21 24 18 15 3 0 41 34 33
2018 HP-04 17 25 21 17 21 0 0 42 38 24
2017 HP 21 32 21 13 11 3 0 54 24 38
2017 HP-04 21 38 17 10 10 3 0 61 21 29
2014 HP 11 27 35 9 18 0 0 38 27 45
2014 HP-04 13 19 38 7 23 0 0 32 29 31

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 7 18 39 18 18 0 0 36 25 28
2020 HP-04 5 19 38 19 19 0 0 38 24 21
2019 HP 9 26 29 23 11 0 3 35 35 35
2019 HP-04 8 25 29 21 17 0 0 38 33 24
2018 HP 6 35 29 12 12 0 6 25 44 34
2018 HP-04 8 32 28 12 16 0 4 29 42 25
2017 HP 11 27 32 16 5 0 8 24 41 37
2017 HP-04 4 25 36 21 7 0 7 31 31 28
2014 HP 9 27 40 18 4 0 2 23 37 45
2014 HP-04 7 23 45 23 0 0 3 23 30 31

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 0 26 41 15 19 0 0 33 26 27
2020 HP-04 0 20 45 15 20 0 0 35 20 20
2019 HP 15 26 26 15 15 3 0 30 42 34
2019 HP-04 9 30 30 9 17 4 0 27 41 23
2018 HP 12 38 18 9 21 0 3 30 52 34
2018 HP-04 12 32 20 12 20 0 4 33 46 25
2017 HP 5 30 27 14 16 3 5 32 38 37
2017 HP-04 7 21 29 14 18 4 7 36 32 28
2014 HP 22 25 33 9 7 2 2 16 49 45
2014 HP-04 19 23 41 10 0 3 3 10 45 31

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 7 32 32 11 14 4 0 26 41 28
2020 HP-04 10 19 38 14 14 5 0 30 30 21
2019 HP 29 34 20 3 11 3 0 15 65 35
2019 HP-04 29 29 21 4 13 4 0 17 61 24
2018 HP 15 45 24 6 3 0 6 10 65 33
2018 HP-04 13 42 29 4 4 0 8 9 59 24
2017 HP 23 23 36 5 10 0 3 16 47 39
2017 HP-04 17 23 40 7 10 0 3 17 41 30
2014 HP 36 18 22 11 7 4 2 19 57 45
2014 HP-04 32 10 26 16 7 7 3 24 47 31

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 0 4 48 33 11 4 0 46 4 27
2020 HP-04 0 0 40 45 10 5 0 58 0 20
2019 HP 11 17 29 23 20 0 0 43 29 35
2019 HP-04 8 21 29 21 21 0 0 42 29 24
2018 HP 3 24 26 26 21 0 0 47 26 34
2018 HP-04 0 20 28 28 24 0 0 52 20 25
2017 HP 3 11 32 38 14 0 3 53 14 37
2017 HP-04 4 7 29 46 11 0 4 59 11 28
2014 HP 9 16 31 31 7 4 2 40 26 45
2014 HP-04 10 10 36 32 3 7 3 39 21 31

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 7 14 32 32 7 0 7 42 23 28
2020 HP-04 5 14 33 33 5 0 10 42 21 21
2019 HP 23 23 29 9 17 0 0 26 46 35
2019 HP-04 25 25 21 8 21 0 0 29 50 24
2018 HP 21 29 18 18 12 0 3 30 52 34
2018 HP-04 20 32 12 24 12 0 0 36 52 25
2017 HP 16 13 34 13 18 0 5 33 31 38
2017 HP-04 14 14 34 14 21 0 3 36 29 29
2014 HP 20 18 40 13 7 0 2 20 39 45
2014 HP-04 16 20 38 16 6 0 3 23 37 31

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 4 4 29 36 21 0 7 62 8 28
2020 HP-04 5 5 29 29 29 0 5 60 10 21
2019 HP 3 20 26 23 23 3 3 48 24 35
2019 HP-04 0 21 29 13 29 4 4 45 23 24
2018 HP 9 24 15 15 24 6 9 45 38 34
2018 HP-04 4 24 16 16 28 8 4 50 32 25
2017 HP 0 13 18 26 32 5 5 65 15 38
2017 HP-04 0 10 21 24 31 7 7 64 12 29
2014 HP 16 15 13 20 20 4 11 47 37 45
2014 HP-04 13 16 10 23 19 3 16 52 36 31

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 11 18 39 11 14 0 7 27 31 28
2020 HP-04 14 10 43 10 14 0 10 26 26 21
2019 HP 20 29 23 11 9 6 3 22 53 35
2019 HP-04 17 29 21 8 13 8 4 24 52 24
2018 HP 21 21 26 9 15 3 6 26 45 34
2018 HP-04 16 20 28 12 16 4 4 30 39 25
2017 HP 18 11 26 11 18 8 8 34 34 38
2017 HP-04 10 14 31 7 17 10 10 30 30 29
2014 HP 18 18 38 11 9 2 2 22 38 44
2014 HP-04 13 17 39 13 10 3 3 25 32 30

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 4 14 39 18 21 0 4 41 19 28
2020 HP-04 5 10 33 24 24 0 5 50 15 21
2019 HP 14 31 31 9 11 0 3 21 47 35
2019 HP-04 13 29 25 13 17 0 4 30 43 24

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 11 32 32 11 11 4 0 44 22 28
2020 HP-04 10 38 29 5 14 5 0 50 20 21
2019 HP 15 21 32 18 12 3 0 36 30 34
2019 HP-04 17 22 26 17 13 4 0 41 32 23

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 26 44 22 4 4 0 0 70 7 27
2020 HP-04 30 50 10 5 5 0 0 80 10 20
2019 HP 29 29 20 11 11 0 0 57 23 35
2019 HP-04 38 25 8 13 17 0 0 63 29 24
2018 HP 32 26 26 6 9 0 0 59 15 34
2018 HP-04 32 32 28 4 4 0 0 64 8 25
2017 HP 38 38 8 8 8 0 0 77 15 39
2017 HP-04 37 40 3 10 10 0 0 77 20 30
2014 HP 16 37 18 18 9 2 0 54 27 45
2014 HP-04 16 38 13 23 7 3 0 56 30 31

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 36 18 11 0 0 0 71 11 28
2020 HP-04 38 43 10 10 0 0 0 81 10 21
2019 HP 29 37 20 6 9 0 0 66 14 35
2019 HP-04 29 42 8 8 13 0 0 71 21 24
2018 HP 30 36 12 18 3 0 0 67 21 33
2018 HP-04 29 38 13 21 0 0 0 67 21 24
2017 HP 44 36 8 13 0 0 0 79 13 39
2017 HP-04 43 33 10 13 0 0 0 77 13 30
2014 HP 22 44 11 16 7 0 0 66 22 45
2014 HP-04 26 45 10 13 7 0 0 71 20 31

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 54 11 4 0 0 0 86 4 28
2020 HP-04 38 48 10 5 0 0 0 86 5 21
2019 HP 26 54 9 6 6 0 0 80 11 35
2019 HP-04 29 50 4 8 8 0 0 79 17 24
2018 HP 26 35 26 3 9 0 0 62 12 34
2018 HP-04 24 36 32 0 8 0 0 60 8 25

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 50 14 0 0 4 0 85 0 28
2020 HP-04 33 57 10 0 0 0 0 90 0 21
2019 HP 34 14 34 9 9 0 0 49 17 35
2019 HP-04 38 13 29 13 8 0 0 50 21 24
2018 HP 29 32 24 3 6 6 0 66 9 34
2018 HP-04 28 32 24 4 8 4 0 63 13 25
2017 HP 33 56 5 0 3 0 3 92 3 39
2017 HP-04 37 53 3 0 3 0 3 93 3 30
2014 HP 25 36 22 9 9 0 0 61 18 45
2014 HP-04 26 33 22 10 10 0 0 59 19 31

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 39 29 4 0 4 0 67 4 28
2020 HP-04 24 48 19 5 0 5 0 75 5 21
2019 HP 29 17 34 6 6 9 0 50 13 35
2019 HP-04 29 17 29 8 4 13 0 52 14 24
2018 HP 29 32 24 0 6 9 0 68 6 34
2018 HP-04 28 32 24 0 8 8 0 65 9 25
2017 HP 22 44 22 3 3 3 3 71 6 36
2017 HP-04 22 44 22 0 4 4 4 72 4 27
2014 HP 25 37 20 11 4 2 0 64 16 45
2014 HP-04 26 41 16 13 3 0 0 68 16 31

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 39 7 7 0 0 0 86 7 28
2020 HP-04 52 38 5 5 0 0 0 90 5 21
2019 HP 31 26 23 11 9 0 0 57 20 35
2019 HP-04 29 25 25 13 8 0 0 54 21 24
2018 HP 29 29 15 12 15 0 0 59 26 34
2018 HP-04 28 36 16 8 12 0 0 64 20 25
2017 HP 34 37 16 11 3 0 0 71 13 38
2017 HP-04 34 34 17 10 3 0 0 69 14 29
2014 HP 29 33 18 11 9 0 0 62 20 45
2014 HP-04 36 25 19 13 7 0 0 61 20 31

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 32 14 4 0 0 4 81 4 28
2020 HP-04 48 29 14 5 0 0 5 80 5 21

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 36 29 0 0 7 0 69 0 28
2020 HP-04 29 38 24 0 0 10 0 74 0 21

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 39 32 18 4 0 0 7 77 4 28
2020 HP-04 38 33 19 0 0 0 10 79 0 21

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 29 21 11 18 0 0 50 29 28
2020 HP-04 19 33 19 10 19 0 0 52 29 21
2019 HP 26 26 17 11 20 0 0 51 31 35
2019 HP-04 33 25 13 13 17 0 0 58 29 24
2018 HP 26 21 24 9 15 6 0 50 25 34
2018 HP-04 24 24 24 8 12 8 0 52 22 25
2017 HP 31 26 18 10 13 3 0 58 24 39
2017 HP-04 37 27 17 10 10 0 0 63 20 30
2014 HP 13 37 20 13 16 0 0 51 29 45
2014 HP-04 16 38 23 13 10 0 0 55 23 31

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 43 18 14 4 0 0 64 18 28
2020 HP-04 24 38 19 14 5 0 0 62 19 21
2019 HP 20 26 23 17 11 3 0 47 29 35
2019 HP-04 21 25 21 17 13 4 0 48 30 24
2018 HP 24 24 15 18 12 6 0 52 32 33
2018 HP-04 25 29 8 17 17 4 0 57 35 24
2017 HP 32 32 21 3 11 0 3 65 14 38
2017 HP-04 38 31 21 0 10 0 0 69 10 29
2014 HP 13 37 20 9 11 9 0 56 22 45
2014 HP-04 13 41 10 13 13 10 0 60 29 31

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 18 7 7 0 0 68 14 28
2020 HP-04 29 38 19 10 5 0 0 67 14 21
2019 HP 26 26 17 17 11 3 0 53 29 35
2019 HP-04 25 29 13 17 13 4 0 57 30 24
2018 HP 27 15 30 9 15 3 0 44 25 33
2018 HP-04 25 21 29 8 17 0 0 46 25 24

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 11 7 14 0 0 68 21 28
2020 HP-04 24 48 10 5 14 0 0 71 19 21
2019 HP 20 29 17 14 17 3 0 50 32 35
2019 HP-04 21 29 13 13 21 4 0 52 35 24
2018 HP 27 12 21 21 15 3 0 41 38 33
2018 HP-04 29 13 21 17 21 0 0 42 38 24
2017 HP 24 26 18 18 11 3 0 51 30 38
2017 HP-04 21 31 14 17 14 3 0 54 32 29
2014 HP 7 33 25 22 11 2 0 41 34 45
2014 HP-04 6 32 20 26 13 3 0 39 40 31

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 61 7 11 0 0 0 82 11 28
2020 HP-04 29 52 10 10 0 0 0 81 10 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 39 4 14 0 0 0 82 14 28
2020 HP-04 48 33 5 14 0 0 0 81 14 21
2019 HP 29 40 17 3 11 0 0 69 14 35
2019 HP-04 33 29 17 4 17 0 0 63 21 24
2017 HP 31 54 3 8 5 0 0 85 13 39
2017 HP-04 37 47 0 10 7 0 0 83 17 30
2014 HP 31 49 9 9 2 0 0 80 11 45
2014 HP-04 32 55 3 10 0 0 0 87 10 31

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 32 32 11 18 7 0 0 64 25 28
2020 HP-04 33 38 5 19 5 0 0 71 24 21
2019 HP 20 43 9 20 9 0 0 63 29 35
2019 HP-04 25 42 8 21 4 0 0 67 25 24
2017 HP 47 32 3 13 5 0 0 79 18 38
2017 HP-04 59 21 3 10 7 0 0 79 17 29
2014 HP 20 51 9 11 9 0 0 71 20 45
2014 HP-04 19 64 7 10 0 0 0 84 10 31

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 57 32 11 0 0 0 0 89 0 28
2020 HP-04 62 29 10 0 0 0 0 90 0 21
2017 HP 51 28 5 8 5 0 3 82 13 39
2017 HP-04 53 27 3 10 3 0 3 83 14 30
2014 HP 69 20 0 7 4 0 0 89 11 45
2014 HP-04 71 26 0 3 0 0 0 97 3 31

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 4 11 4 14 25 21 47 33 28
2020 HP-04 24 5 5 5 19 19 24 50 42 21
2019 HP 20 11 11 9 11 23 14 50 32 35
2019 HP-04 21 13 4 13 13 21 17 53 40 24

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 HP 18 82 34
2018 HP 18 82 33

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 18 21 7 11 14 0 54 21 28
2020 HP-04 33 19 14 5 10 19 0 65 18 21
2019 HP 26 20 26 9 17 3 0 47 26 35
2019 HP-04 29 17 25 8 17 4 0 48 26 24
2018 HP 18 15 26 9 18 12 3 38 31 34
2018 HP-04 16 16 20 8 20 16 4 40 35 25
2017 HP 23 18 21 10 13 13 3 48 27 39
2017 HP-04 27 17 17 7 13 17 3 54 25 30
2014 HP 9 22 18 4 27 11 9 39 39 45
2014 HP-04 13 23 19 6 23 10 7 43 34 31

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 39 21 21 11 4 4 0 63 15 28
2020 HP-04 43 24 14 14 0 5 0 70 15 21
2019 HP 31 17 26 11 11 3 0 50 24 35
2019 HP-04 33 21 25 8 13 0 0 54 21 24
2018 HP 29 12 29 12 12 6 0 44 25 34
2018 HP-04 28 16 24 12 12 8 0 48 26 25
2017 HP 33 23 26 13 5 0 0 56 18 39
2017 HP-04 33 30 23 7 7 0 0 63 13 30
2014 HP 20 27 22 8 18 4 0 49 28 45
2014 HP-04 23 29 19 9 16 3 0 54 26 31

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 33 15 30 4 0 15 4 59 5 27
2020 HP-04 35 20 15 5 0 20 5 73 7 20
2019 HP 29 14 31 3 9 11 3 50 13 35
2019 HP-04 33 17 29 0 13 4 4 55 14 24
2018 HP 21 9 38 6 6 15 6 37 15 34
2018 HP-04 20 8 36 8 8 20 0 35 20 25
2017 HP 26 21 29 8 0 13 3 56 9 38
2017 HP-04 31 24 17 7 0 17 3 70 9 29
2014 HP 11 27 26 4 4 17 9 52 12 45
2014 HP-04 13 29 26 7 7 9 10 52 16 31

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 41 33 22 0 0 4 0 77 0 27
2020 HP-04 45 35 15 0 0 5 0 84 0 20
2019 HP 35 21 26 3 9 3 3 59 13 34
2019 HP-04 39 17 26 0 13 0 4 59 14 23
2018 HP 29 15 32 6 6 12 0 50 13 34
2018 HP-04 28 12 32 8 8 12 0 45 18 25
2017 HP 31 41 18 5 3 3 0 74 8 39
2017 HP-04 33 43 13 3 3 3 0 79 7 30
2014 HP 18 29 26 9 4 13 0 54 15 45
2014 HP-04 20 23 32 10 7 9 0 47 18 31

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 HP 7 93 27
2020 HP-04 5 95 20

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 HP 0 100 27
2020 HP-04 0 100 20
2019 HP 18 82 33
2019 HP-04 23 77 22
2014 HP 22 78 45
2014 HP-04 23 77 31

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 HP 70 30 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 26 33 22 11 0 4 4 64 12 27
2020 HP-04 25 30 25 15 0 0 5 58 16 20
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 39 21 11 4 4 0 63 15 28
2020 HP-04 19 43 19 10 5 5 0 65 15 21

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 43 11 11 7 0 0 71 18 28
2020 HP-04 29 48 5 10 10 0 0 76 19 21

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 43 14 4 11 0 0 71 14 28
2020 HP-04 29 48 5 5 14 0 0 76 19 21

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 39 18 14 4 0 4 63 19 28
2020 HP-04 19 38 14 19 5 0 5 60 25 21

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 39 11 14 7 0 4 67 22 28
2020 HP-04 24 38 5 19 10 0 5 65 30 21

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 32 7 0 0 18 7 90 0 28
2020 HP-04 33 38 5 0 0 14 10 94 0 21

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 25 7 0 0 0 68 7 28
2020 HP-04 19 48 24 10 0 0 0 67 10 21

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 32 11 14 7 0 0 68 21 28
2020 HP-04 29 38 10 14 10 0 0 67 24 21

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 36 21 11 4 0 0 64 14 28
2020 HP-04 29 33 19 14 5 0 0 62 19 21

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 18 50 25 4 0 4 0 70 4 28
2020 HP-04 14 52 24 5 0 5 0 70 5 21
2019 HP 20 37 20 9 9 6 0 61 18 35
2019 HP-04 21 33 21 4 13 8 0 59 18 24
2018 HP 18 38 29 3 3 9 0 61 6 34
2018 HP-04 12 48 28 0 4 8 0 65 4 25
2017 HP 18 44 21 0 8 10 0 69 9 39
2017 HP-04 17 47 17 0 10 10 0 70 11 30

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 30 37 7 11 15 0 0 67 26 27
2020 HP-04 20 50 5 5 20 0 0 70 25 20

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 30 33 11 15 0 11 0 71 17 27
2020 HP-04 20 45 10 15 0 10 0 72 17 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 36 29 11 4 0 0 57 14 28
2020 HP-04 24 38 29 10 0 0 0 62 10 21
2019 HP 18 32 15 26 9 0 0 50 35 34
2019 HP-04 21 29 13 29 8 0 0 50 38 24
2018 HP 18 26 26 15 12 3 0 45 27 34
2018 HP-04 16 32 24 16 12 0 0 48 28 25
2017 HP 18 36 23 15 5 3 0 55 21 39
2017 HP-04 20 37 23 10 7 3 0 59 17 30

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 14 29 46 7 4 0 0 43 11 28
2020 HP-04 14 29 48 5 5 0 0 43 10 21

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 14 25 25 11 25 0 0 39 36 28
2020 HP-04 14 19 29 10 29 0 0 33 38 21
2019 HP 6 14 26 17 37 0 0 20 54 35
2019 HP-04 8 13 29 17 33 0 0 21 50 24
2018 HP 3 18 18 21 41 0 0 21 62 34
2018 HP-04 0 16 16 24 44 0 0 16 68 25
2017 HP 10 10 23 26 31 0 0 21 56 39
2017 HP-04 10 13 20 27 30 0 0 23 57 30

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 29 43 29 0 0 0 0 71 0 28
2020 HP-04 29 43 29 0 0 0 0 71 0 21
2019 HP 23 29 26 17 6 0 0 51 23 35
2019 HP-04 29 21 29 17 4 0 0 50 21 24
2018 HP 21 41 26 9 3 0 0 62 12 34
2018 HP-04 24 40 24 12 0 0 0 64 12 25
2017 HP 33 26 31 5 5 0 0 59 10 39
2017 HP-04 30 23 37 7 3 0 0 53 10 30

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 39 18 0 0 0 0 82 0 28
2020 HP-04 48 33 19 0 0 0 0 81 0 21
2019 HP 29 26 23 9 6 3 6 59 16 35
2019 HP-04 33 25 25 8 0 4 4 64 9 24
2018 HP 26 35 21 12 6 0 0 62 18 34
2018 HP-04 28 32 28 12 0 0 0 60 12 25
2017 HP 47 29 16 3 5 0 0 76 8 38
2017 HP-04 41 31 21 3 3 0 0 72 7 29

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 39 21 7 11 0 0 61 18 28
2020 HP-04 19 43 24 5 10 0 0 62 14 21
2019 HP 18 15 21 18 26 0 3 33 45 34
2019 HP-04 26 4 26 22 22 0 0 30 43 23
2018 HP 9 32 18 29 12 0 0 41 41 34
2018 HP-04 8 28 20 36 8 0 0 36 44 25
2017 HP 26 23 21 13 18 0 0 49 31 39
2017 HP-04 20 27 20 17 17 0 0 47 33 30

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 56 30 11 4 0 0 0 85 4 27
2020 HP-04 55 35 10 0 0 0 0 90 0 20
2019 HP 29 40 14 6 9 0 3 71 15 35
2019 HP-04 33 38 17 4 8 0 0 71 13 24
2018 HP 44 21 18 9 3 3 3 69 13 34
2018 HP-04 40 24 20 4 4 4 4 70 9 25
2017 HP 55 29 8 5 0 0 3 86 5 38
2017 HP-04 52 28 10 7 0 0 3 82 7 29

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 29 29 0 0 0 0 71 0 28
2020 HP-04 43 29 29 0 0 0 0 71 0 21
2019 HP 34 19 31 13 3 0 0 53 16 32
2019 HP-04 41 14 27 14 5 0 0 55 18 22
2018 HP 32 26 24 9 9 0 0 59 18 34
2018 HP-04 20 36 28 8 8 0 0 56 16 25
2017 HP 44 28 21 5 3 0 0 72 8 39
2017 HP-04 43 27 20 7 3 0 0 70 10 30

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 14 29 7 0 0 7 62 8 28
2020 HP-04 43 14 29 5 0 0 10 63 5 21

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 43 21 11 0 0 0 68 11 28
2020 HP-04 29 43 19 10 0 0 0 71 10 21
2019 HP 23 29 37 6 6 0 0 51 11 35
2019 HP-04 25 33 33 0 8 0 0 58 8 24
2018 HP 18 35 29 12 6 0 0 53 18 34
2018 HP-04 12 40 28 12 8 0 0 52 20 25
2017 HP 46 31 15 3 5 0 0 77 8 39
2017 HP-04 47 30 17 3 3 0 0 77 7 30

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 25 32 36 7 0 0 0 57 7 28
2020 HP-04 29 29 38 5 0 0 0 57 5 21
2019 HP 31 34 14 11 9 0 0 66 20 35
2019 HP-04 38 38 8 4 13 0 0 75 17 24
2018 HP 24 32 24 15 6 0 0 56 21 34
2018 HP-04 24 32 32 4 8 0 0 56 12 25
2017 HP 38 36 15 3 3 5 0 78 5 39
2017 HP-04 43 37 10 0 3 7 0 86 4 30

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 36 32 25 7 0 0 0 68 7 28
2020 HP-04 38 33 24 5 0 0 0 71 5 21
2019 HP 26 23 29 14 6 0 3 50 21 35
2019 HP-04 33 21 25 13 8 0 0 54 21 24
2018 HP 24 35 29 9 3 0 0 59 12 34
2018 HP-04 20 40 36 0 4 0 0 60 4 25
2017 HP 44 33 18 3 3 0 0 77 5 39
2017 HP-04 40 40 13 3 3 0 0 80 7 30

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 50 18 18 14 0 0 0 68 14 28
2020 HP-04 48 19 19 14 0 0 0 67 14 21
2019 HP 34 23 20 11 11 0 0 57 23 35
2019 HP-04 38 29 17 4 13 0 0 67 17 24

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 46 25 29 0 0 0 0 71 0 28
2020 HP-04 48 29 24 0 0 0 0 76 0 21

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 36 11 11 0 0 0 79 11 28
2020 HP-04 48 38 10 5 0 0 0 86 5 21
2019 HP 40 26 23 11 0 0 0 66 11 35
2019 HP-04 42 33 17 8 0 0 0 75 8 24
2018 HP 28 41 25 6 0 0 0 69 6 32
2018 HP-04 24 48 28 0 0 0 0 72 0 25
2017 HP 44 33 13 8 3 0 0 77 10 39
2017 HP-04 37 43 13 3 3 0 0 80 7 30

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 43 25 29 0 4 0 0 68 4 28
2020 HP-04 48 24 29 0 0 0 0 71 0 21
2019 HP 26 43 23 9 0 0 0 69 9 35
2019 HP-04 25 46 21 8 0 0 0 71 8 24
2018 HP 36 33 27 3 0 0 0 70 3 33
2018 HP-04 33 29 33 4 0 0 0 63 4 24
2017 HP 49 33 15 3 0 0 0 82 3 39
2017 HP-04 50 30 17 3 0 0 0 80 3 30

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 48 30 19 4 0 0 0 78 4 27
2020 HP-04 50 25 25 0 0 0 0 75 0 20

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 61 29 7 4 0 0 0 89 4 28
2020 HP-04 62 29 10 0 0 0 0 90 0 21
2019 HP 50 24 21 0 0 0 6 78 0 34
2019 HP-04 52 22 22 0 0 0 4 77 0 23
2018 HP 47 35 15 3 0 0 0 82 3 34
2018 HP-04 44 40 16 0 0 0 0 84 0 25

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 71 11 11 4 4 0 0 82 7 28
2020 HP-04 71 14 10 0 5 0 0 86 5 21
2019 HP 63 6 11 11 9 0 0 69 20 35
2019 HP-04 63 4 8 17 8 0 0 67 25 24
2018 HP 56 18 9 6 12 0 0 74 18 34
2018 HP-04 52 20 8 8 12 0 0 72 20 25
2017 HP 62 21 10 3 3 0 3 84 5 39
2017 HP-04 60 23 13 0 3 0 0 83 3 30

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 57 25 11 7 0 0 0 82 7 28
2020 HP-04 57 29 5 10 0 0 0 86 10 21
2019 HP 34 34 20 3 6 0 3 71 9 35
2019 HP-04 42 33 13 4 8 0 0 75 13 24
2018 HP 35 32 24 9 0 0 0 68 9 34
2018 HP-04 36 28 32 4 0 0 0 64 4 25
2017 HP 49 36 8 5 0 0 3 87 5 39
2017 HP-04 53 33 10 3 0 0 0 87 3 30

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 54 27 8 8 4 0 0 81 12 26
2020 HP-04 50 35 5 5 5 0 0 85 10 20
2019 HP 46 26 9 11 9 0 0 71 20 35
2019 HP-04 46 21 8 17 8 0 0 67 25 24
2018 HP 38 24 24 6 9 0 0 62 15 34
2018 HP-04 32 24 32 4 8 0 0 56 12 25
2017 HP 41 44 8 5 3 0 0 85 8 39
2017 HP-04 43 43 7 3 3 0 0 87 7 30

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 59 19 4 7 0 0 11 88 8 27
2020 HP-04 70 10 0 5 0 0 15 94 6 20
2019 HP 51 26 9 0 0 0 14 90 0 35
2019 HP-04 63 17 4 0 0 0 17 95 0 24
2018 HP 68 18 3 3 0 0 9 94 3 34
2018 HP-04 72 16 4 0 0 0 8 96 0 25
2017 HP 69 21 3 0 0 0 8 97 0 39
2017 HP-04 73 20 3 0 0 0 3 97 0 30

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 63 22 4 4 0 0 7 92 4 27
2020 HP-04 70 15 0 5 0 0 10 94 6 20
2019 HP 66 20 3 3 0 0 9 94 3 35
2019 HP-04 75 17 0 0 0 0 8 100 0 24
2018 HP 68 24 3 3 0 0 3 94 3 34
2018 HP-04 60 28 4 4 0 0 4 92 4 25
2017 HP 69 21 0 5 0 0 5 95 5 39
2017 HP-04 73 17 0 7 0 0 3 93 7 30

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 54 32 7 0 4 4 0 89 4 28
2020 HP-04 52 33 5 0 5 5 0 90 5 21
2019 HP 54 29 9 0 3 0 6 88 3 35
2019 HP-04 50 33 8 0 4 0 4 87 4 24
2018 HP 45 24 12 0 15 0 3 72 16 33
2018 HP-04 33 29 13 0 21 0 4 65 22 24
2017 HP 64 18 13 3 3 0 0 82 5 39
2017 HP-04 67 17 10 3 3 0 0 83 7 30

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 57 25 14 0 0 4 0 85 0 28
2020 HP-04 62 19 14 0 0 5 0 85 0 21
2019 HP 71 11 14 0 0 0 3 85 0 35
2019 HP-04 83 8 4 0 0 0 4 96 0 24
2018 HP 67 12 15 3 0 0 3 81 3 33
2018 HP-04 63 17 17 4 0 0 0 79 4 24
2017 HP 56 41 3 0 0 0 0 97 0 39
2017 HP-04 60 37 3 0 0 0 0 97 0 30

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 36 36 7 0 0 0 57 7 28
2020 HP-04 24 29 43 5 0 0 0 52 5 21

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 21 32 32 14 0 0 0 54 14 28
2020 HP-04 24 38 29 10 0 0 0 62 10 21
2019 HP 9 34 43 3 6 3 3 45 9 35
2019 HP-04 8 38 42 0 4 4 4 50 5 24
2018 HP 15 41 35 3 6 0 0 56 9 34
2018 HP-04 12 44 36 4 4 0 0 56 8 25
2017 HP 10 38 46 5 0 0 0 49 5 39
2017 HP-04 10 40 47 3 0 0 0 50 3 30

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 0 21 32 29 18 0 0 46 21 28
2020 HP-04 0 14 33 33 19 0 0 52 14 21
2019 HP 3 9 41 31 9 0 6 43 13 32
2019 HP-04 5 9 32 36 9 0 9 50 15 22
2018 HP 3 18 42 12 21 0 3 34 22 33
2018 HP-04 0 21 42 13 21 0 4 35 22 24
2017 HP 3 10 36 36 13 0 3 50 13 39
2017 HP-04 0 10 37 43 7 0 3 52 10 30
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 54 39 7 0 42 58 28
2020 HP-04 52 38 10 0 42 58 21

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 HP 20 80 15
2020 HP-04 27 73 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 37 22 22 15 4 0 0 59 19 27
2020 HP-04 35 25 25 10 5 0 0 60 15 20
2019 HP 29 17 17 14 17 6 0 48 33 35
2019 HP-04 29 17 17 13 21 4 0 48 35 24
2018 HP 42 9 18 6 21 0 3 53 28 33
2018 HP-04 42 13 21 4 21 0 0 54 25 24

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 7 0 27 27 40 0 0 7 67 15
2020 HP-04 0 0 36 27 36 0 0 0 64 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 HP 7 13 20 20 40 0 0 20 60 15
2020 HP-04 0 18 27 18 36 0 0 18 55 11
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