2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 102. Which of the following best describes your current work situation?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 32 15 14 19 0 0 52 33 3663
2020 Working remotely or teleworking 40 37 11 7 4 0 0 77 11 1937
2020 A combination of working on-site and working remotely or teleworking 35 44 11 7 3 0 0 79 10 2987
2020 Other work situation 14 45 33 4 2 2 0 60 6 25

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 26 17 17 27 0 0 39 45 3650
2020 Working remotely or teleworking 35 37 12 9 7 0 0 72 16 1943
2020 A combination of working on-site and working remotely or teleworking 26 38 15 13 9 0 0 63 22 2983
2020 Other work situation 13 23 19 18 25 2 0 37 45 25

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 38 33 13 7 9 0 0 71 16 3634
2020 Working remotely or teleworking 53 33 10 3 2 0 0 86 4 1938
2020 A combination of working on-site and working remotely or teleworking 53 35 8 2 1 0 0 89 3 2970
2020 Other work situation 23 48 17 7 4 0 0 72 11 24

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 28 37 16 10 8 0 0 66 18 3655
2020 Working remotely or teleworking 45 38 10 5 3 0 0 83 8 1942
2020 A combination of working on-site and working remotely or teleworking 41 43 9 5 2 0 0 84 6 2980
2020 Other work situation 30 48 19 2 2 0 0 77 4 25

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 24 20 15 24 1 0 41 40 3651
2020 Working remotely or teleworking 32 31 16 12 8 1 0 64 20 1941
2020 A combination of working on-site and working remotely or teleworking 25 33 20 13 9 0 0 58 22 2979
2020 Other work situation 13 40 4 12 30 2 0 54 42 25

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 26 20 16 21 0 0 42 37 3635
2020 Working remotely or teleworking 34 34 15 11 5 1 0 69 16 1936
2020 A combination of working on-site and working remotely or teleworking 26 36 19 12 7 0 0 62 19 2967
2020 Other work situation 14 38 4 13 29 2 0 53 43 24

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 21 21 15 21 3 1 41 37 3650
2020 Working remotely or teleworking 34 24 19 11 8 3 0 60 20 1946
2020 A combination of working on-site and working remotely or teleworking 28 28 19 13 8 3 1 58 22 2982
2020 Other work situation 32 31 16 5 13 3 0 65 18 25
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 29 23 7 9 1 4 59 17 3654
2020 Working remotely or teleworking 53 26 13 3 2 1 2 82 5 1942
2020 A combination of working on-site and working remotely or teleworking 48 31 13 4 2 0 2 81 6 2986
2020 Other work situation 33 21 26 10 2 2 7 60 12 25

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 29 18 12 14 1 1 57 25 3654
2020 Working remotely or teleworking 50 30 9 6 4 0 0 80 10 1940
2020 A combination of working on-site and working remotely or teleworking 46 31 10 8 5 0 0 77 13 2989
2020 Other work situation 29 33 11 0 25 2 0 63 26 25

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 28 28 19 11 12 1 2 58 23 3668
2020 Working remotely or teleworking 60 24 8 4 3 0 1 85 8 1946
2020 A combination of working on-site and working remotely or teleworking 54 26 10 6 4 0 0 80 10 2986
2020 Other work situation 20 34 7 11 18 2 7 60 32 25

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 22 17 16 25 3 0 40 42 3667
2020 Working remotely or teleworking 38 29 12 8 6 6 0 71 16 1944
2020 A combination of working on-site and working remotely or teleworking 29 33 16 11 8 3 0 64 20 2994
2020 Other work situation 25 16 18 16 20 4 0 43 38 25

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 21 16 17 29 1 0 37 47 3660
2020 Working remotely or teleworking 35 30 14 11 8 2 0 67 19 1941
2020 A combination of working on-site and working remotely or teleworking 27 32 17 13 10 1 0 59 24 2982
2020 Other work situation 18 16 13 12 37 4 0 36 51 25

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 20 17 20 30 1 0 32 50 3658
2020 Working remotely or teleworking 26 30 17 15 9 4 0 58 24 1936
2020 A combination of working on-site and working remotely or teleworking 20 33 20 16 10 2 0 53 26 2981
2020 Other work situation 11 21 13 19 32 4 0 33 53 25

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 20 14 19 35 1 0 31 55 3661
2020 Working remotely or teleworking 24 35 15 16 8 2 0 60 24 1942
2020 A combination of working on-site and working remotely or teleworking 18 32 18 17 13 1 0 51 31 2991
2020 Other work situation 11 21 11 21 32 4 0 33 55 25
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 25 16 19 28 0 0 38 47 3659
2020 Working remotely or teleworking 35 36 13 10 7 0 0 71 16 1944
2020 A combination of working on-site and working remotely or teleworking 25 37 16 13 9 0 0 62 22 2987
2020 Other work situation 16 28 14 16 25 0 0 44 42 25

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 37 18 16 10 0 0 55 27 3640
2020 Working remotely or teleworking 36 41 12 9 3 0 0 77 12 1934
2020 A combination of working on-site and working remotely or teleworking 32 45 11 9 2 0 0 77 12 2978
2020 Other work situation 27 25 20 26 2 0 0 52 28 25

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 28 17 13 14 0 1 55 28 3650
2020 Working remotely or teleworking 48 31 10 7 4 0 0 78 11 1942
2020 A combination of working on-site and working remotely or teleworking 44 31 12 7 5 0 0 76 13 2989
2020 Other work situation 26 35 4 7 25 2 0 62 33 25

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 35 14 21 14 0 0 50 35 3655
2020 Working remotely or teleworking 31 40 13 11 4 0 0 71 16 1933
2020 A combination of working on-site and working remotely or teleworking 22 44 14 14 6 0 0 66 20 2976
2020 Other work situation 27 47 11 9 4 2 0 75 13 25

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 31 26 19 9 12 1 2 59 21 3650
2020 Working remotely or teleworking 53 23 12 5 4 1 1 79 9 1937
2020 A combination of working on-site and working remotely or teleworking 51 25 12 6 4 1 1 77 10 2986
2020 Other work situation 33 26 6 10 23 2 0 60 33 25

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 22 21 17 25 2 0 35 43 3657
2020 Working remotely or teleworking 27 32 16 14 8 2 0 60 23 1942
2020 A combination of working on-site and working remotely or teleworking 19 34 20 15 10 2 0 54 26 2982
2020 Other work situation 11 35 20 14 18 2 0 47 33 25

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 26 17 15 24 2 2 42 40 3660
2020 Working remotely or teleworking 25 29 16 15 12 2 2 56 28 1946
2020 A combination of working on-site and working remotely or teleworking 21 32 17 14 13 2 2 55 27 2990
2020 Other work situation 18 25 18 0 20 2 17 53 25 25

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 39 22 19 8 7 1 4 64 16 3665
2020 Working remotely or teleworking 52 21 13 6 3 1 4 76 10 1945
2020 A combination of working on-site and working remotely or teleworking 46 24 15 7 5 1 3 73 12 2991
2020 Other work situation 19 28 14 10 11 2 16 57 25 25

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 30 21 19 12 11 2 4 55 25 3657
2020 Working remotely or teleworking 46 23 15 7 4 1 4 73 11 1944
2020 A combination of working on-site and working remotely or teleworking 38 25 18 9 6 1 3 66 15 2987
2020 Other work situation 23 26 22 7 11 2 9 55 21 25

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 13 10 7 8 3 4 73 16 3651
2020 Working remotely or teleworking 75 9 4 3 3 2 4 90 6 1934
2020 A combination of working on-site and working remotely or teleworking 69 12 7 3 3 2 3 86 7 2978
2020 Other work situation 46 14 0 9 18 3 9 69 31 25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 56 14 8 5 6 3 8 79 12 3648
2020 Working remotely or teleworking 72 11 6 2 2 1 6 89 5 1937
2020 A combination of working on-site and working remotely or teleworking 68 13 6 3 3 2 6 87 6 2977
2020 Other work situation 38 17 5 21 2 9 9 66 28 25

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 30 16 18 22 0 0 44 40 3649
2020 Working remotely or teleworking 36 37 12 9 6 0 0 73 15 1940
2020 A combination of working on-site and working remotely or teleworking 25 41 14 13 7 0 0 66 21 2979
2020 Other work situation 13 37 9 20 18 2 0 51 39 25

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 25 19 16 23 0 0 42 39 3650
2020 Working remotely or teleworking 41 34 14 7 5 0 0 75 12 1946
2020 A combination of working on-site and working remotely or teleworking 29 37 17 10 7 0 0 66 17 2985
2020 Other work situation 25 24 18 12 20 2 0 50 32 24

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 28 21 18 18 0 0 43 36 3619
2020 Working remotely or teleworking 37 37 13 9 4 0 0 75 12 1916
2020 A combination of working on-site and working remotely or teleworking 26 40 17 11 5 0 0 67 17 2949
2020 Other work situation 22 23 24 9 20 2 0 46 30 25

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 28 20 19 19 3 0 41 39 3657
2020 Working remotely or teleworking 25 42 17 9 4 3 1 69 13 1942
2020 A combination of working on-site and working remotely or teleworking 18 41 19 13 6 2 0 61 20 2987
2020 Other work situation 18 32 4 14 22 9 0 55 40 25

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 28 18 16 18 0 1 48 34 3657
2020 Working remotely or teleworking 49 30 9 7 4 0 0 79 11 1945
2020 A combination of working on-site and working remotely or teleworking 37 35 12 10 6 0 0 72 16 2983
2020 Other work situation 14 29 12 30 13 2 0 44 44 25

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 34 34 19 6 4 0 2 70 10 3629
2020 Working remotely or teleworking 36 33 17 8 5 0 0 69 14 1933
2020 A combination of working on-site and working remotely or teleworking 29 35 20 10 7 0 0 64 17 2964
2020 Other work situation 33 33 21 11 2 0 0 65 13 25

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 19 81 3667
2020 Working remotely or teleworking 48 52 1945
2020 A combination of working on-site and working remotely or teleworking 52 48 2988
2020 Other work situation 41 59 25

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 15 18 7 15 5 26 44 31 3664
2020 Working remotely or teleworking 61 17 6 2 2 4 9 89 4 1946
2020 A combination of working on-site and working remotely or teleworking 55 22 8 5 3 2 6 83 8 2991
2020 Other work situation 27 12 23 4 9 4 21 52 17 25

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Working on-site 17 48 35 3668
2020 Working remotely or teleworking 23 41 36 1948
2020 A combination of working on-site and working remotely or teleworking 18 50 32 2993
2020 Other work situation 9 30 62 25

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Working on-site 22 31 24 10 5 9 653
2020 A combination of working on-site and working remotely or teleworking 25 35 25 4 4 7 542
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 36 16 11 11 1 0 61 22 3641
2020 Working remotely or teleworking 48 38 9 4 2 0 0 85 5 1935
2020 A combination of working on-site and working remotely or teleworking 45 41 8 4 2 0 0 86 6 2970
2020 Other work situation 29 39 12 10 9 2 0 70 19 25

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 32 22 16 14 1 0 47 31 3666
2020 Working remotely or teleworking 32 42 15 7 2 1 0 76 9 1945
2020 A combination of working on-site and working remotely or teleworking 24 45 18 9 4 1 0 69 13 2988
2020 Other work situation 24 49 7 17 2 2 0 75 19 25

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 33 27 11 4 1 1 16 57 3660
2020 Working remotely or teleworking 10 24 36 20 9 1 1 29 35 1943
2020 A combination of working on-site and working remotely or teleworking 12 30 35 17 5 0 0 22 42 2989
2020 Other work situation 21 18 39 16 4 2 0 20 40 25

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 23 26 27 15 7 1 1 23 50 3645
2020 Working remotely or teleworking 8 19 29 24 17 2 1 42 27 1937
2020 A combination of working on-site and working remotely or teleworking 12 22 32 22 11 1 1 33 34 2979
2020 Other work situation 19 26 20 30 4 2 0 34 45 25

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 28 27 14 6 2 2 21 51 3642
2020 Working remotely or teleworking 14 25 31 19 9 1 2 28 40 1939
2020 A combination of working on-site and working remotely or teleworking 14 24 32 21 7 1 1 29 39 2984
2020 Other work situation 26 36 2 21 13 2 0 34 63 25

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 8 12 32 30 12 1 5 45 21 3638
2020 Working remotely or teleworking 7 14 33 28 16 1 1 45 21 1936
2020 A combination of working on-site and working remotely or teleworking 8 16 36 28 11 0 1 40 24 2967
2020 Other work situation 7 29 21 21 20 2 0 42 37 25

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 24 29 17 7 1 2 25 45 3644
2020 Working remotely or teleworking 14 21 26 21 15 1 2 36 37 1939
2020 A combination of working on-site and working remotely or teleworking 20 25 29 18 8 1 1 26 45 2980
2020 Other work situation 19 15 33 20 11 2 0 32 35 25

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 20 25 22 12 2 2 36 38 3646
2020 Working remotely or teleworking 9 18 28 24 16 3 2 42 28 1937
2020 A combination of working on-site and working remotely or teleworking 11 22 29 25 11 1 1 37 34 2977
2020 Other work situation 10 37 4 34 13 2 0 48 47 25

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 25 28 15 7 3 3 24 47 3642
2020 Working remotely or teleworking 10 22 34 17 12 2 2 30 34 1939
2020 A combination of working on-site and working remotely or teleworking 15 24 33 17 7 1 1 25 41 2987
2020 Other work situation 10 28 28 11 15 2 7 28 41 25

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 18 33 26 11 1 2 38 29 3653
2020 Working remotely or teleworking 4 15 33 31 15 1 1 47 20 1944
2020 A combination of working on-site and working remotely or teleworking 5 15 34 32 12 1 1 45 20 2985
2020 Other work situation 10 27 27 18 16 2 0 34 38 25

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 8 24 21 24 23 1 0 31 48 3650
2020 Working remotely or teleworking 19 34 19 18 7 2 0 55 26 1933
2020 A combination of working on-site and working remotely or teleworking 14 34 21 20 9 1 0 48 30 2978
2020 Other work situation 5 44 9 13 28 2 0 49 41 25

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 28 15 17 20 0 0 47 37 3649
2020 Working remotely or teleworking 48 30 8 8 6 1 0 78 14 1942
2020 A combination of working on-site and working remotely or teleworking 36 34 11 12 8 0 0 70 19 2985
2020 Other work situation 27 21 9 7 37 0 0 48 43 25

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 36 16 16 11 0 1 57 27 3652
2020 Working remotely or teleworking 54 31 5 6 3 0 0 85 9 1932
2020 A combination of working on-site and working remotely or teleworking 38 38 10 9 4 0 0 76 13 2983
2020 Other work situation 34 25 9 12 20 0 0 59 32 25

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 37 23 11 9 1 0 56 21 3637
2020 Working remotely or teleworking 47 35 10 4 2 1 0 83 7 1932
2020 A combination of working on-site and working remotely or teleworking 34 43 14 6 3 1 0 77 9 2971
2020 Other work situation 25 25 13 10 25 2 0 51 36 25

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 30 21 15 15 2 0 48 30 3645
2020 Working remotely or teleworking 37 37 13 8 4 1 0 75 12 1936
2020 A combination of working on-site and working remotely or teleworking 26 41 16 11 5 1 0 68 16 2978
2020 Other work situation 27 31 4 18 11 9 0 63 32 25

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 30 24 10 11 3 1 53 22 3653
2020 Working remotely or teleworking 39 37 14 4 3 3 0 79 7 1941
2020 A combination of working on-site and working remotely or teleworking 32 39 17 6 4 2 0 73 10 2980
2020 Other work situation 32 28 2 4 23 10 0 67 31 24

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 33 16 13 14 0 0 57 27 3652
2020 Working remotely or teleworking 50 32 8 6 3 0 0 82 10 1939
2020 A combination of working on-site and working remotely or teleworking 39 38 11 7 5 0 0 77 11 2978
2020 Other work situation 29 33 2 17 18 2 0 63 35 25

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 29 29 17 9 12 3 2 60 22 3656
2020 Working remotely or teleworking 50 25 11 5 3 4 4 80 8 1942
2020 A combination of working on-site and working remotely or teleworking 43 30 12 6 5 3 1 76 11 2985
2020 Other work situation 44 19 4 11 14 7 2 68 27 25

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 31 25 9 9 3 1 55 19 3661
2020 Working remotely or teleworking 37 35 16 5 3 4 1 75 8 1945
2020 A combination of working on-site and working remotely or teleworking 31 37 19 6 3 3 0 70 10 2980
2020 Other work situation 32 24 5 14 16 10 0 62 33 24

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 30 16 11 13 2 2 58 25 3638
2020 Working remotely or teleworking 45 31 10 6 4 3 1 80 10 1942
2020 A combination of working on-site and working remotely or teleworking 37 36 11 7 6 2 1 76 13 2980
2020 Other work situation 28 25 9 6 23 9 0 58 32 25

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 2 3 17 20 52 4 1 6 77 166
2020 A combination of working on-site and working remotely or teleworking 1 6 19 23 41 7 3 8 71 70

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 25 21 20 21 1 1 37 42 3663
2020 Working remotely or teleworking 30 29 17 10 5 5 4 65 16 1941
2020 A combination of working on-site and working remotely or teleworking 18 35 20 13 10 3 2 55 25 2994
2020 Other work situation 11 32 19 11 27 0 0 43 38 25

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 32 17 14 16 1 1 51 31 3668
2020 Working remotely or teleworking 39 36 11 7 4 2 0 77 12 1942
2020 A combination of working on-site and working remotely or teleworking 30 39 13 11 6 1 0 69 17 2982
2020 Other work situation 34 31 2 16 15 2 0 66 32 25

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 28 23 15 18 1 0 44 34 3658
2020 Working remotely or teleworking 36 35 16 8 4 1 0 72 12 1941
2020 A combination of working on-site and working remotely or teleworking 25 38 19 11 7 0 0 63 17 2977
2020 Other work situation 27 33 16 4 18 2 0 61 22 25

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 22 16 19 27 3 1 36 48 3659
2020 Working remotely or teleworking 25 25 18 12 12 7 2 54 26 1942
2020 A combination of working on-site and working remotely or teleworking 17 28 17 18 15 4 1 47 34 2985
2020 Other work situation 19 20 16 13 20 2 9 45 38 25

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 47 9 16 8 0 0 67 24 3669
2020 Working remotely or teleworking 30 49 5 12 3 0 0 80 15 1944
2020 A combination of working on-site and working remotely or teleworking 26 50 5 15 4 0 0 76 19 2994
2020 Other work situation 21 38 14 25 0 0 2 60 25 25

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 35 12 19 13 0 0 56 32 3668
2020 Working remotely or teleworking 33 40 10 12 4 0 0 73 17 1941
2020 A combination of working on-site and working remotely or teleworking 31 39 9 16 5 0 0 70 21 2991
2020 Other work situation 38 33 16 2 9 2 0 72 11 25

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 36 13 20 13 0 0 54 33 3643
2020 Working remotely or teleworking 41 37 10 8 3 0 0 78 12 1933
2020 A combination of working on-site and working remotely or teleworking 30 41 12 13 4 0 0 71 17 2972
2020 Other work situation 28 30 15 24 2 2 0 59 26 25

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 65 24 6 2 2 0 1 90 4 3657
2020 Working remotely or teleworking 76 18 3 2 1 0 0 94 3 1938
2020 A combination of working on-site and working remotely or teleworking 78 17 2 1 1 0 0 96 2 2978
2020 Other work situation 70 25 0 2 0 0 4 98 2 25

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 12 11 8 14 23 11 50 34 3659
2020 Working remotely or teleworking 46 20 11 4 4 11 3 77 10 1944
2020 A combination of working on-site and working remotely or teleworking 32 15 9 7 7 21 9 67 20 2990
2020 Other work situation 31 12 9 2 13 16 17 63 23 25

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 30 70 3652
2020 Working remotely or teleworking 12 88 1944
2020 A combination of working on-site and working remotely or teleworking 18 82 2987
2020 Other work situation 26 74 25

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 59 41 954
2020 A combination of working on-site and working remotely or teleworking 54 46 514

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 63 37 954
2020 A combination of working on-site and working remotely or teleworking 54 46 514

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 954
2020 A combination of working on-site and working remotely or teleworking 10 90 514

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 36 64 954
2020 A combination of working on-site and working remotely or teleworking 17 83 514

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 954
2020 A combination of working on-site and working remotely or teleworking 9 91 514

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 954
2020 A combination of working on-site and working remotely or teleworking 6 94 514

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 954
2020 A combination of working on-site and working remotely or teleworking 3 97 514

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 954
2020 A combination of working on-site and working remotely or teleworking 36 64 514

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 43 57 954
2020 A combination of working on-site and working remotely or teleworking 36 64 514

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 53 47 954
2020 A combination of working on-site and working remotely or teleworking 43 57 514

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 954
2020 A combination of working on-site and working remotely or teleworking 42 58 514

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 33 67 954
2020 A combination of working on-site and working remotely or teleworking 32 68 514

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 63 37 954
2020 A combination of working on-site and working remotely or teleworking 59 41 514

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 51 49 954
2020 A combination of working on-site and working remotely or teleworking 44 56 514

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 954

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 16 84 954
2020 A combination of working on-site and working remotely or teleworking 9 91 514

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 25 75 954
2020 A combination of working on-site and working remotely or teleworking 15 85 514

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 62 38 954
2020 A combination of working on-site and working remotely or teleworking 49 51 514

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 40 60 954
2020 A combination of working on-site and working remotely or teleworking 25 75 514

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 17 83 954
2020 A combination of working on-site and working remotely or teleworking 20 80 514

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 42 58 954
2020 A combination of working on-site and working remotely or teleworking 53 47 514

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 27 73 954
2020 A combination of working on-site and working remotely or teleworking 28 72 514

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 954
2020 A combination of working on-site and working remotely or teleworking 5 95 514

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 28 72 954
2020 A combination of working on-site and working remotely or teleworking 25 75 514

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 954
2020 A combination of working on-site and working remotely or teleworking 13 87 514

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 954
2020 A combination of working on-site and working remotely or teleworking 9 91 514

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 19 81 954
2020 A combination of working on-site and working remotely or teleworking 15 85 514

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 954
2020 A combination of working on-site and working remotely or teleworking 10 90 514

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 32 68 954
2020 A combination of working on-site and working remotely or teleworking 26 74 514

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 866
2020 A combination of working on-site and working remotely or teleworking 11 89 475

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 866
2020 A combination of working on-site and working remotely or teleworking 15 85 475

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 866
2020 A combination of working on-site and working remotely or teleworking 9 91 475

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 866
2020 A combination of working on-site and working remotely or teleworking 6 94 475

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 866
2020 A combination of working on-site and working remotely or teleworking 9 91 475

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 866
2020 A combination of working on-site and working remotely or teleworking 5 95 475

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 866
2020 A combination of working on-site and working remotely or teleworking 6 94 475

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 866
2020 A combination of working on-site and working remotely or teleworking 7 93 475

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 866
2020 A combination of working on-site and working remotely or teleworking 13 87 475

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 41 59 866
2020 A combination of working on-site and working remotely or teleworking 33 67 475

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 866
2020 A combination of working on-site and working remotely or teleworking 10 90 475

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 58 42 866
2020 A combination of working on-site and working remotely or teleworking 48 52 475

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 866
2020 A combination of working on-site and working remotely or teleworking 2 98 475

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 66 34 866
2020 A combination of working on-site and working remotely or teleworking 61 39 475

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 866
2020 A combination of working on-site and working remotely or teleworking 5 95 475

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 866
2020 A combination of working on-site and working remotely or teleworking 17 83 475

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 18 20 16 23 9 2 33 45 3665
2020 Working remotely or teleworking 18 19 19 9 8 21 6 51 24 1942
2020 A combination of working on-site and working remotely or teleworking 14 21 21 12 12 15 4 44 30 2987
2020 Other work situation 11 24 9 4 25 16 11 47 40 25

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 25 20 16 20 4 1 42 37 3659
2020 Working remotely or teleworking 31 31 17 9 6 6 1 66 16 1938
2020 A combination of working on-site and working remotely or teleworking 23 32 19 12 9 4 1 58 22 2984
2020 Other work situation 23 23 9 19 9 16 2 56 33 25

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 17 83 3640
2020 Working remotely or teleworking 9 91 1944
2020 A combination of working on-site and working remotely or teleworking 10 90 2988
2020 Other work situation 35 65 25

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 48 52 506
2020 A combination of working on-site and working remotely or teleworking 34 66 277

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 75 25 506
2020 A combination of working on-site and working remotely or teleworking 77 23 277

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 506
2020 A combination of working on-site and working remotely or teleworking 4 96 277

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 26 74 506
2020 A combination of working on-site and working remotely or teleworking 14 86 277

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 506
2020 A combination of working on-site and working remotely or teleworking 14 86 277

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 506
2020 A combination of working on-site and working remotely or teleworking 6 94 277

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 506
2020 A combination of working on-site and working remotely or teleworking 4 96 277

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 36 64 506
2020 A combination of working on-site and working remotely or teleworking 25 75 277

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 20 80 506
2020 A combination of working on-site and working remotely or teleworking 14 86 277

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 26 74 506
2020 A combination of working on-site and working remotely or teleworking 12 88 277

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 506
2020 A combination of working on-site and working remotely or teleworking 3 97 277

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 21 79 506
2020 A combination of working on-site and working remotely or teleworking 20 80 277

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 37 63 506
2020 A combination of working on-site and working remotely or teleworking 27 73 277

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 506
2020 A combination of working on-site and working remotely or teleworking 7 93 277

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 506
2020 A combination of working on-site and working remotely or teleworking 3 97 277

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 506
2020 A combination of working on-site and working remotely or teleworking 10 90 277

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 16 84 506
2020 A combination of working on-site and working remotely or teleworking 22 78 277

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 506

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 506
2020 A combination of working on-site and working remotely or teleworking 28 72 277

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 0 100 151

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 506
2020 A combination of working on-site and working remotely or teleworking 16 84 277

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 28 72 506
2020 A combination of working on-site and working remotely or teleworking 33 67 277

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 17 83 506
2020 A combination of working on-site and working remotely or teleworking 20 80 277

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 506
2020 A combination of working on-site and working remotely or teleworking 3 97 277

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 24 76 506
2020 A combination of working on-site and working remotely or teleworking 24 76 277

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 506
2020 A combination of working on-site and working remotely or teleworking 4 96 277

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 506
2020 A combination of working on-site and working remotely or teleworking 9 91 277

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 506
2020 A combination of working on-site and working remotely or teleworking 8 92 277

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 506
2020 A combination of working on-site and working remotely or teleworking 6 94 277

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 47 53 506
2020 A combination of working on-site and working remotely or teleworking 40 60 277

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 468
2020 A combination of working on-site and working remotely or teleworking 7 93 259

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 468
2020 A combination of working on-site and working remotely or teleworking 13 87 259

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 468
2020 A combination of working on-site and working remotely or teleworking 4 96 259

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 468
2020 A combination of working on-site and working remotely or teleworking 3 97 259

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 468
2020 A combination of working on-site and working remotely or teleworking 2 98 259

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 1 99 468
2020 A combination of working on-site and working remotely or teleworking 3 97 259

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 468
2020 A combination of working on-site and working remotely or teleworking 4 96 259

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 468
2020 A combination of working on-site and working remotely or teleworking 11 89 259

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 468
2020 A combination of working on-site and working remotely or teleworking 12 88 259

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 34 66 468
2020 A combination of working on-site and working remotely or teleworking 27 73 259

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 468
2020 A combination of working on-site and working remotely or teleworking 8 92 259

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 52 48 468
2020 A combination of working on-site and working remotely or teleworking 49 51 259

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 468

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 68 32 468
2020 A combination of working on-site and working remotely or teleworking 66 34 259

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 468
2020 A combination of working on-site and working remotely or teleworking 5 95 259

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 468
2020 A combination of working on-site and working remotely or teleworking 14 86 259

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 19 27 11 15 12 3 37 31 3654
2020 Working remotely or teleworking 19 20 20 6 5 24 5 55 16 1943
2020 A combination of working on-site and working remotely or teleworking 16 23 24 8 6 19 3 50 19 2984
2020 Other work situation 13 17 18 2 23 19 9 41 35 25

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 25 24 12 15 6 1 46 28 3643
2020 Working remotely or teleworking 32 31 17 6 5 8 1 70 12 1940
2020 A combination of working on-site and working remotely or teleworking 25 33 22 8 6 6 1 62 15 2976
2020 Other work situation 13 19 16 17 9 19 9 43 35 25

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 3638
2020 Working remotely or teleworking 9 91 1930
2020 A combination of working on-site and working remotely or teleworking 9 91 2980
2020 Other work situation 16 84 24

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 17 83 3655
2020 Working remotely or teleworking 20 80 1934
2020 A combination of working on-site and working remotely or teleworking 19 81 2983
2020 Other work situation 32 68 25

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 54 46 553
2020 A combination of working on-site and working remotely or teleworking 60 40 518

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 75 25 556
2020 A combination of working on-site and working remotely or teleworking 81 19 517

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 36 13 11 7 0 0 68 18 412
2020 A combination of working on-site and working remotely or teleworking 37 38 9 9 7 1 0 75 16 413

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 23 30 15 14 13 3 3 56 28 3658
2020 Working remotely or teleworking 51 30 8 5 2 2 1 84 7 1944
2020 A combination of working on-site and working remotely or teleworking 40 36 10 8 4 1 1 78 12 2979
2020 Other work situation 19 25 28 10 14 2 3 46 25 25
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 23 17 20 25 2 0 37 46 3660
2020 Working remotely or teleworking 32 33 14 11 6 4 0 68 17 1940
2020 A combination of working on-site and working remotely or teleworking 21 33 18 16 10 2 0 55 27 2978
2020 Other work situation 6 39 4 10 28 6 7 52 43 25

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 30 16 22 18 0 0 44 39 3666
2020 Working remotely or teleworking 38 39 10 10 3 1 0 77 13 1944
2020 A combination of working on-site and working remotely or teleworking 21 40 14 20 6 0 0 61 26 2987
2020 Other work situation 16 36 7 17 21 4 0 54 39 25

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 28 18 20 19 0 0 43 39 3656
2020 Working remotely or teleworking 37 37 11 10 4 1 0 75 14 1939
2020 A combination of working on-site and working remotely or teleworking 22 37 16 17 7 0 0 60 24 2983
2020 Other work situation 11 45 16 4 21 3 0 57 26 24

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 36 19 15 13 0 0 53 27 3640
2020 Working remotely or teleworking 32 39 17 7 2 1 1 72 10 1929
2020 A combination of working on-site and working remotely or teleworking 25 44 17 10 3 0 0 69 13 2971
2020 Other work situation 9 34 28 4 21 4 0 44 26 25

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 31 22 15 13 1 1 49 29 3642
2020 Working remotely or teleworking 44 35 12 4 2 1 1 81 6 1933
2020 A combination of working on-site and working remotely or teleworking 32 40 15 9 4 1 0 73 13 2980
2020 Other work situation 20 32 24 2 18 4 0 54 22 25

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 19 13 2 4 15 7 75 8 3645
2020 Working remotely or teleworking 67 17 4 1 1 7 3 93 2 1937
2020 A combination of working on-site and working remotely or teleworking 50 20 8 1 2 12 7 86 3 2974
2020 Other work situation 44 17 7 0 2 21 10 87 2 25

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 31 17 15 15 2 0 51 31 3640
2020 Working remotely or teleworking 45 34 10 7 2 2 0 81 9 1940
2020 A combination of working on-site and working remotely or teleworking 34 39 13 9 3 1 0 74 13 2974
2020 Other work situation 22 32 16 10 9 11 0 61 21 25

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 29 14 13 18 1 0 55 31 3636
2020 Working remotely or teleworking 52 29 7 7 4 1 0 81 11 1932
2020 A combination of working on-site and working remotely or teleworking 41 35 10 9 5 0 0 76 14 2975
2020 Other work situation 30 37 2 14 16 2 0 68 30 25

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 26 16 17 21 0 0 45 39 3632
2020 Working remotely or teleworking 54 29 8 4 3 1 1 85 7 1946
2020 A combination of working on-site and working remotely or teleworking 31 36 13 13 7 0 0 67 20 2981
2020 Other work situation 18 18 27 14 21 2 0 37 35 25

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 33 67 713
2020 A combination of working on-site and working remotely or teleworking 84 16 786

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 A combination of working on-site and working remotely or teleworking 14 32 20 23 11 0 0 46 34 715

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 34 20 15 13 1 0 51 29 3660
2020 Working remotely or teleworking 33 43 12 7 3 2 0 77 11 1945
2020 A combination of working on-site and working remotely or teleworking 24 44 16 10 4 1 0 69 15 2990
2020 Other work situation 11 48 7 17 16 2 0 60 33 25

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 25 14 14 23 1 0 47 38 3655
2020 Working remotely or teleworking 40 30 11 11 8 1 0 70 19 1942
2020 A combination of working on-site and working remotely or teleworking 33 32 12 13 9 1 0 66 22 2983
2020 Other work situation 30 25 7 14 16 2 7 60 33 25

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 25 21 10 14 5 1 53 25 3639
2020 Working remotely or teleworking 49 28 11 4 4 3 0 80 9 1930
2020 A combination of working on-site and working remotely or teleworking 41 32 13 6 5 2 0 75 11 2977
2020 Other work situation 25 35 17 0 23 0 0 60 23 24

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 17 15 19 37 1 0 29 56 3659
2020 Working remotely or teleworking 32 31 15 13 8 1 0 64 21 1946
2020 A combination of working on-site and working remotely or teleworking 19 31 17 19 13 1 0 50 33 2984
2020 Other work situation 9 20 30 7 32 2 0 30 40 24

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 47 15 16 4 0 0 64 21 712
2020 A combination of working on-site and working remotely or teleworking 20 51 14 11 3 0 0 71 14 786

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 22 26 18 22 0 0 34 40 3667
2020 Working remotely or teleworking 38 20 15 11 13 0 2 60 25 1946
2020 A combination of working on-site and working remotely or teleworking 11 27 31 17 15 0 0 38 31 2992
2020 Other work situation 12 28 33 16 6 0 4 42 24 25

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 22 21 16 23 0 0 40 39 3661
2020 Working remotely or teleworking 27 27 21 13 12 0 1 54 25 1941
2020 A combination of working on-site and working remotely or teleworking 20 26 24 15 15 0 0 46 30 2978
2020 Other work situation 38 21 4 17 18 2 0 60 35 25

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 28 25 12 11 0 1 51 24 3656
2020 Working remotely or teleworking 20 26 27 16 11 0 0 46 27 1944
2020 A combination of working on-site and working remotely or teleworking 13 24 28 19 17 0 0 36 36 2986
2020 Other work situation 44 23 0 28 4 0 2 67 33 25

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 29 20 8 7 0 3 64 15 3640
2020 Working remotely or teleworking 29 30 21 11 7 0 1 60 19 1940
2020 A combination of working on-site and working remotely or teleworking 22 32 24 12 9 0 1 55 21 2988
2020 Other work situation 44 25 25 4 0 2 0 70 4 25

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 20 22 18 23 0 1 36 41 3653
2020 Working remotely or teleworking 26 24 21 14 13 1 1 51 28 1936
2020 A combination of working on-site and working remotely or teleworking 19 26 22 16 15 0 1 45 32 2978
2020 Other work situation 40 17 12 15 15 2 0 57 31 24

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 35 23 16 11 13 0 3 59 25 3639
2020 Working remotely or teleworking 47 23 13 7 5 0 4 74 13 1925
2020 A combination of working on-site and working remotely or teleworking 45 23 13 8 6 0 5 71 15 2976
2020 Other work situation 51 25 2 2 11 9 0 83 14 25

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 23 21 14 16 0 1 48 30 3650
2020 Working remotely or teleworking 33 27 20 11 9 0 1 60 20 1944
2020 A combination of working on-site and working remotely or teleworking 23 31 22 12 11 0 0 55 23 2980
2020 Other work situation 34 18 16 4 25 2 0 53 30 25

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 22 20 12 15 0 5 51 28 3648
2020 Working remotely or teleworking 32 24 18 11 10 0 6 59 22 1942
2020 A combination of working on-site and working remotely or teleworking 25 24 22 12 12 0 4 52 25 2987
2020 Other work situation 25 14 6 26 21 2 7 43 51 25

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 26 23 17 14 0 1 45 31 3640
2020 Working remotely or teleworking 34 32 19 8 4 1 2 68 12 1940
2020 A combination of working on-site and working remotely or teleworking 25 34 23 11 6 1 1 60 17 2978
2020 Other work situation 22 35 0 25 16 2 0 58 42 25

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 22 24 18 19 1 1 38 38 3628
2020 Working remotely or teleworking 24 33 23 12 5 1 1 59 18 1938
2020 A combination of working on-site and working remotely or teleworking 18 32 25 16 9 0 0 50 25 2978
2020 Other work situation 23 38 2 33 2 2 0 62 36 25

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 24 23 16 17 0 1 44 33 3631
2020 Working remotely or teleworking 33 32 19 9 5 0 1 66 14 1936
2020 A combination of working on-site and working remotely or teleworking 28 33 21 11 7 0 0 61 17 2979
2020 Other work situation 29 14 28 16 11 2 0 44 28 25

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 21 18 15 21 0 1 45 37 3629
2020 Working remotely or teleworking 46 24 15 8 6 1 1 71 14 1936
2020 A combination of working on-site and working remotely or teleworking 36 30 15 10 8 0 1 67 18 2978
2020 Other work situation 31 24 11 14 18 2 0 56 33 25

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 27 19 10 11 1 1 60 21 3634
2020 Working remotely or teleworking 29 29 21 11 8 0 1 59 19 1940
2020 A combination of working on-site and working remotely or teleworking 24 29 24 13 8 0 0 54 22 2986
2020 Other work situation 40 20 15 9 14 2 0 61 23 25

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 28 21 11 11 1 1 56 23 3628
2020 Working remotely or teleworking 29 30 22 10 6 0 1 61 17 1941
2020 A combination of working on-site and working remotely or teleworking 20 30 25 15 10 0 0 50 25 2978
2020 Other work situation 33 23 4 35 4 2 0 57 40 25

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 26 23 13 11 0 0 53 24 3625
2020 Working remotely or teleworking 48 25 15 5 4 0 2 75 9 1932
2020 A combination of working on-site and working remotely or teleworking 34 31 21 9 5 0 0 65 14 2968
2020 Other work situation 18 23 20 36 2 2 0 41 38 24

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 39 30 17 7 6 0 1 70 13 3634
2020 Working remotely or teleworking 34 34 20 8 4 0 0 68 12 1928
2020 A combination of working on-site and working remotely or teleworking 32 35 21 8 5 0 0 66 13 2970
2020 Other work situation 46 27 2 10 5 2 8 81 17 24

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 21 11 4 5 1 4 79 10 3633
2020 Working remotely or teleworking 65 19 8 3 2 0 3 86 6 1938
2020 A combination of working on-site and working remotely or teleworking 59 21 9 4 3 0 4 84 7 2971
2020 Other work situation 58 28 0 0 5 9 0 95 5 24

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 49 19 12 8 11 1 1 69 19 3625
2020 Working remotely or teleworking 76 10 4 3 4 1 2 88 7 1934
2020 A combination of working on-site and working remotely or teleworking 66 16 7 4 4 1 1 84 9 2972
2020 Other work situation 65 9 14 0 11 2 0 75 11 23

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 41 30 16 6 6 0 1 71 13 3633
2020 Working remotely or teleworking 69 17 7 3 2 0 2 88 5 1934
2020 A combination of working on-site and working remotely or teleworking 55 28 9 4 3 0 1 84 7 2959
2020 Other work situation 53 12 10 8 16 2 0 66 24 24

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 22 14 9 14 0 1 63 23 3628
2020 Working remotely or teleworking 65 16 8 5 4 0 1 83 9 1935
2020 A combination of working on-site and working remotely or teleworking 56 21 10 6 6 0 1 78 12 2967
2020 Other work situation 51 21 0 20 6 2 0 73 27 24

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 51 15 7 2 2 0 21 85 6 3624
2020 Working remotely or teleworking 65 10 3 2 1 0 19 92 4 1939
2020 A combination of working on-site and working remotely or teleworking 55 14 6 2 1 0 22 88 4 2971
2020 Other work situation 59 4 2 15 3 2 16 76 22 24

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 24 10 4 4 1 3 81 9 3663
2020 Working remotely or teleworking 74 16 5 1 1 0 4 93 2 1939
2020 A combination of working on-site and working remotely or teleworking 60 24 9 3 1 0 2 87 4 2982
2020 Other work situation 75 12 2 0 3 0 9 95 3 25

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 70 15 6 3 4 0 2 87 7 3667
2020 Working remotely or teleworking 68 15 7 4 4 0 2 85 8 1946
2020 A combination of working on-site and working remotely or teleworking 71 13 6 3 4 0 2 86 7 2989
2020 Other work situation 51 22 6 2 10 0 9 80 13 25

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 28 13 5 4 0 1 77 9 3650
2020 Working remotely or teleworking 46 29 15 6 2 0 1 77 8 1943
2020 A combination of working on-site and working remotely or teleworking 45 33 15 5 2 0 1 78 7 2986
2020 Other work situation 53 13 16 7 9 0 2 68 16 25

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 29 28 14 11 0 0 47 25 3649
2020 Working remotely or teleworking 28 38 22 7 4 0 1 67 11 1943
2020 A combination of working on-site and working remotely or teleworking 15 37 29 12 7 0 0 52 18 2985
2020 Other work situation 7 36 33 15 4 4 0 45 21 25

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 23 33 22 13 0 0 32 34 3660
2020 Working remotely or teleworking 13 34 35 13 5 0 0 46 18 1945
2020 A combination of working on-site and working remotely or teleworking 7 28 39 19 7 0 0 35 26 2982
2020 Other work situation 7 24 47 11 8 0 2 32 20 25

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 28 33 13 5 0 0 18 49 3646
2020 Working remotely or teleworking 10 21 38 21 10 0 0 31 31 1939
2020 A combination of working on-site and working remotely or teleworking 15 26 39 15 4 0 0 19 41 2971
2020 Other work situation 17 34 20 21 7 0 2 28 51 24
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 35 19 1 44 56 3672
2020 Working remotely or teleworking 39 45 15 1 54 46 1948
2020 A combination of working on-site and working remotely or teleworking 46 37 16 1 45 55 2994
2020 Other work situation 30 50 19 2 62 38 25

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 28 72 1793
2020 A combination of working on-site and working remotely or teleworking 26 74 1390

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 15 16 13 20 2 7 47 36 3653
2020 Working remotely or teleworking 36 20 16 9 10 1 8 62 21 1944
2020 A combination of working on-site and working remotely or teleworking 31 20 16 12 12 1 8 56 26 2981
2020 Other work situation 26 14 15 17 13 2 14 48 35 25

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 5 14 16 18 43 1 3 19 64 1797
2020 A combination of working on-site and working remotely or teleworking 5 16 16 19 39 1 4 22 61 1392

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 3 12 13 20 50 1 1 15 71 1798
2020 A combination of working on-site and working remotely or teleworking 4 12 11 21 50 1 2 16 72 1391
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