2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 36 14 11 13 0 0 62 24 8267
2020 Part-time 37 38 15 6 3 0 0 76 10 298
2019 Full-time 26 36 15 10 13 0 0 62 23 8248
2019 Part-time 39 40 11 4 4 0 0 80 9 286
2017 Full-time 22 41 13 10 13 0 0 64 23 8381
2017 Part-time 31 47 12 6 2 1 0 79 8 339
2014 Full-time 23 42 15 11 9 0 0 65 20 10542
2014 Part-time 36 42 13 6 4 0 0 78 9 339

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 30 15 15 20 0 0 50 35 8254
2020 Part-time 27 38 14 10 11 0 0 65 21 299
2019 Full-time 19 30 16 16 19 0 0 49 35 8225
2019 Part-time 32 37 15 10 6 1 0 69 16 286
2017 Full-time 15 29 16 16 23 0 0 45 39 8370
2017 Part-time 28 37 18 12 4 1 0 66 16 336

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 34 11 5 6 0 0 78 11 8223
2020 Part-time 53 33 10 2 2 0 0 86 4 295
2019 Full-time 42 35 12 5 6 0 0 78 10 8186
2019 Part-time 51 33 11 2 3 0 0 85 4 288
2017 Full-time 43 37 11 5 4 0 0 81 9 8355
2017 Part-time 47 41 10 1 1 1 0 89 1 339
2014 Full-time 52 32 10 3 3 0 0 84 6 10528
2014 Part-time 62 29 5 2 1 0 0 92 3 336

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 39 14 8 6 0 0 73 14 8259
2020 Part-time 48 37 9 4 2 0 0 85 6 296
2019 Full-time 33 40 14 7 6 0 0 74 12 8242
2019 Part-time 49 35 10 5 2 0 0 83 7 284
2017 Full-time 31 42 14 7 6 0 0 73 13 8333
2017 Part-time 40 46 9 3 1 1 0 87 4 339
2014 Full-time 34 43 13 6 4 0 0 77 10 10524
2014 Part-time 45 39 9 5 2 0 0 84 7 340

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 27 19 14 18 0 0 48 32 8251
2020 Part-time 34 33 15 8 9 0 0 68 17 297
2019 Full-time 19 27 20 15 19 1 0 46 34 8245
2019 Part-time 32 29 20 12 7 1 0 61 19 287
2017 Full-time 15 27 21 16 20 1 0 42 37 8362
2017 Part-time 27 34 19 10 8 1 0 62 18 339
2014 Full-time 16 32 21 16 14 1 0 49 31 10547
2014 Part-time 24 37 17 11 9 1 0 62 20 341

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 30 19 14 15 0 0 51 29 8219
2020 Part-time 34 35 12 11 7 1 0 70 18 295
2019 Full-time 20 29 19 15 16 0 0 50 31 8213
2019 Part-time 32 34 18 10 5 0 0 66 15 286
2017 Full-time 15 30 20 17 17 0 0 46 34 8360
2017 Part-time 26 40 17 10 4 2 0 68 14 339
2014 Full-time 16 34 21 16 12 0 0 50 29 10538
2014 Part-time 25 35 18 12 9 1 0 61 21 341

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 23 20 14 16 3 1 48 31 8258
2020 Part-time 31 30 16 8 9 3 2 64 19 297
2019 Full-time 21 23 20 14 17 3 1 46 33 8246
2019 Part-time 32 24 21 11 7 4 2 59 18 287
2017 Full-time 18 23 21 15 18 4 1 44 34 8357
2017 Part-time 28 27 21 11 6 7 1 59 18 339
2014 Full-time 19 25 21 15 15 4 1 47 31 10546
2014 Part-time 28 29 19 9 8 5 1 62 18 341
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 29 19 6 6 1 3 68 12 8264
2020 Part-time 37 32 18 2 2 4 5 76 4 297
2019 Full-time 34 31 19 6 6 1 2 67 13 8264
2019 Part-time 36 29 18 6 3 2 5 71 10 285

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 29 14 10 10 0 1 65 20 8263
2020 Part-time 41 35 12 6 5 0 0 77 11 298
2019 Full-time 33 31 14 11 9 1 0 65 20 8211
2019 Part-time 42 33 12 7 6 0 0 76 12 283
2017 Full-time 30 33 14 12 11 1 0 63 23 8371
2017 Part-time 42 32 12 8 4 2 1 76 12 339
2014 Full-time 29 35 15 12 9 1 0 64 21 10546
2014 Part-time 36 36 13 11 3 1 0 72 14 341

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 27 15 8 8 1 1 68 17 8280
2020 Part-time 50 27 11 5 6 0 1 78 10 298
2019 Full-time 37 31 14 9 8 0 0 68 17 8248
2019 Part-time 49 29 13 5 3 0 0 79 8 288
2017 Full-time 34 29 16 9 11 1 0 64 20 8356
2017 Part-time 48 29 13 5 3 2 1 79 8 341
2014 Full-time 34 32 16 9 8 1 0 67 17 10535
2014 Part-time 41 31 15 8 3 0 1 73 11 340

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 26 16 14 18 3 0 50 33 8286
2020 Part-time 37 28 14 8 7 5 0 69 16 297
2019 Full-time 19 28 17 14 20 3 0 48 35 8245
2019 Part-time 29 32 17 10 6 6 0 65 17 286
2017 Full-time 15 26 18 16 21 3 0 43 38 8376
2017 Part-time 22 39 15 9 8 8 1 66 18 340
2014 Full-time 15 30 19 16 16 4 0 46 34 10537
2014 Part-time 22 31 23 10 6 7 0 58 17 340

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 25 16 15 21 1 0 47 37 8263
2020 Part-time 35 30 13 11 9 2 0 66 21 298
2019 Full-time 17 26 17 15 23 1 0 44 39 8224
2019 Part-time 29 30 18 11 7 4 0 62 19 287
2017 Full-time 13 25 18 19 25 1 0 38 44 8367
2017 Part-time 20 33 18 16 8 4 1 57 25 341
2014 Full-time 13 27 20 19 20 2 0 41 39 10540
2014 Part-time 19 29 23 14 10 4 1 51 25 340

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 25 18 18 22 2 0 41 40 8256
2020 Part-time 28 27 17 13 11 3 0 58 25 297
2019 Full-time 13 24 19 18 23 2 0 38 42 8201
2019 Part-time 27 26 22 14 8 3 0 55 23 286
2017 Full-time 10 22 20 21 25 2 0 33 47 8358
2017 Part-time 17 30 20 16 9 8 1 51 27 341
2014 Full-time 9 24 20 23 21 2 0 34 45 10539
2014 Part-time 17 22 25 18 11 6 1 42 31 340

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 25 15 18 26 1 0 40 45 8276
2020 Part-time 27 32 15 12 12 1 0 60 24 297
2019 Full-time 12 24 16 19 27 1 0 37 46 8214
2019 Part-time 25 31 20 13 9 1 0 57 22 284
2017 Full-time 9 23 17 21 29 2 0 33 50 8364
2017 Part-time 18 34 18 15 11 4 0 54 27 340
2014 Full-time 9 25 18 22 24 2 0 34 47 10536
2014 Part-time 16 29 21 18 11 4 0 47 31 342
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 30 15 16 20 0 0 49 36 8268
2020 Part-time 28 33 16 11 13 0 0 61 23 299
2019 Full-time 17 31 16 17 20 0 0 48 37 8232
2019 Part-time 32 34 15 14 5 0 0 66 19 287
2017 Full-time 14 28 16 18 24 0 0 42 42 8371
2017 Part-time 26 36 21 10 6 1 1 63 16 340
2014 Full-time 13 30 18 19 19 0 0 43 39 10537
2014 Part-time 24 38 12 17 9 0 0 62 26 340

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 40 15 13 7 0 0 64 21 8231
2020 Part-time 30 48 12 8 2 0 0 78 9 298
2019 Full-time 22 41 16 14 7 0 0 63 22 8196
2019 Part-time 33 44 12 7 4 0 0 76 12 285
2017 Full-time 20 40 16 14 10 0 0 61 24 8372
2017 Part-time 32 48 10 7 2 1 1 81 10 339

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 29 15 11 10 0 0 64 22 8264
2020 Part-time 38 31 16 8 6 0 1 70 14 296
2019 Full-time 32 31 16 10 10 0 0 63 21 8241
2019 Part-time 35 35 14 7 6 1 1 72 14 287
2017 Full-time 26 34 15 13 12 0 0 60 25 8377
2017 Part-time 35 35 16 7 5 1 1 72 12 340
2014 Full-time 26 35 16 12 10 1 0 62 22 10544
2014 Part-time 31 36 17 9 5 0 2 69 14 341

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 38 14 18 11 0 0 57 29 8245
2020 Part-time 29 35 17 13 5 0 1 64 18 297
2019 Full-time 17 41 12 19 11 0 0 58 30 8240
2019 Part-time 24 41 16 14 5 0 0 65 19 287
2017 Full-time 14 38 13 20 15 0 0 52 35 8376
2017 Part-time 22 43 14 12 8 1 0 66 21 340
2014 Full-time 14 38 14 21 13 0 0 52 34 10536
2014 Part-time 18 37 16 18 10 0 1 56 29 341

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 26 16 8 9 1 1 67 17 8255
2020 Part-time 44 26 12 7 5 2 4 74 13 296

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 27 20 16 19 2 0 44 36 8261
2020 Part-time 24 31 19 11 9 4 1 58 22 298
2019 Full-time 15 26 18 17 22 2 0 42 39 8237
2019 Part-time 23 27 25 13 7 5 1 53 21 287
2017 Full-time 13 26 19 19 21 2 0 40 41 8364
2017 Part-time 23 29 22 12 6 5 3 57 20 340
2014 Full-time 12 26 21 20 19 2 0 39 40 10540
2014 Part-time 15 32 20 18 9 5 1 50 28 341

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 28 17 15 19 2 2 47 35 8278
2020 Part-time 19 26 18 11 14 5 8 51 28 296
2019 Full-time 17 28 17 14 22 1 1 46 36 8248
2019 Part-time 22 22 24 10 10 6 6 50 23 288
2017 Full-time 14 27 17 16 22 2 2 43 40 8362
2017 Part-time 20 24 17 13 14 5 7 50 31 341
2014 Full-time 14 28 17 16 21 2 1 44 38 10536
2014 Part-time 12 27 19 15 13 6 7 46 32 341

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 22 17 7 6 1 4 68 14 8280
2020 Part-time 49 16 13 6 5 1 8 72 13 298
2019 Full-time 40 25 18 7 6 1 4 68 13 8237
2019 Part-time 50 21 11 7 2 1 7 78 10 288

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 23 18 10 9 2 4 60 20 8267
2020 Part-time 34 25 17 7 6 1 9 66 15 298
2019 Full-time 32 24 19 10 9 2 4 59 21 8232
2019 Part-time 40 19 20 7 5 2 7 66 13 288

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 12 9 5 6 3 4 78 12 8245
2020 Part-time 71 11 3 4 2 2 7 90 7 297
2019 Full-time 58 13 9 5 7 4 4 77 13 8199
2019 Part-time 72 9 5 1 2 3 7 90 4 285

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 13 8 4 5 2 7 82 9 8243
2020 Part-time 63 14 5 3 2 3 10 89 6 297
2019 Full-time 63 11 7 3 5 3 8 83 9 8207
2019 Part-time 65 10 5 2 3 2 12 88 6 285

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 34 15 16 16 0 0 54 32 8246
2020 Part-time 26 39 15 12 9 0 1 65 20 299
2019 Full-time 19 33 15 16 17 0 0 52 33 8200
2019 Part-time 24 36 18 13 8 1 0 61 21 285
2017 Full-time 17 34 14 18 18 0 0 51 35 8345
2017 Part-time 24 39 15 16 4 1 1 64 20 339
2014 Full-time 13 34 15 21 17 0 0 47 38 10537
2014 Part-time 16 39 16 17 11 0 0 56 28 340

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 30 17 13 16 0 0 53 30 8259
2020 Part-time 31 31 18 9 10 0 0 62 19 298
2019 Full-time 22 29 18 13 17 0 0 51 31 8222
2019 Part-time 32 33 17 12 5 1 0 66 17 285
2017 Full-time 19 30 17 16 18 0 0 49 34 8342
2017 Part-time 27 38 15 13 6 1 1 66 19 340
2014 Full-time 18 32 18 17 15 0 0 50 32 10540
2014 Part-time 23 37 19 13 8 0 0 60 21 340

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 33 19 15 13 0 0 53 28 8167
2020 Part-time 28 38 17 10 6 0 0 67 16 297
2019 Full-time 18 34 19 16 12 0 0 53 28 8126
2019 Part-time 30 37 18 9 6 1 0 67 14 285
2017 Full-time 17 31 19 17 16 0 0 48 33 8342
2017 Part-time 28 40 14 12 4 1 1 69 17 339
2014 Full-time 17 32 21 17 13 0 0 49 30 10537
2014 Part-time 26 39 15 14 6 0 0 65 20 340

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 33 19 16 13 3 0 50 30 8267
2020 Part-time 20 39 19 13 5 2 2 61 19 297
2019 Full-time 13 32 21 16 15 2 1 47 32 8256
2019 Part-time 17 39 23 12 4 4 1 59 17 288
2017 Full-time 12 28 22 16 18 3 0 42 35 8367
2017 Part-time 15 37 21 11 8 6 1 57 20 341

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 30 15 13 13 0 0 59 26 8264
2020 Part-time 42 29 12 10 5 0 2 72 16 299
2019 Full-time 27 32 15 12 13 0 0 60 25 8247
2019 Part-time 47 31 11 7 3 0 1 79 10 286
2017 Full-time 24 32 14 14 15 0 0 56 29 8361
2017 Part-time 37 36 12 5 6 1 2 76 11 341
2014 Full-time 23 33 17 14 13 0 0 56 28 10530
2014 Part-time 38 36 13 4 7 1 2 75 11 341

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 34 19 8 5 0 1 68 13 8213
2020 Part-time 43 36 14 4 1 0 1 80 5 294
2019 Full-time 30 32 22 9 6 0 1 63 15 8181
2019 Part-time 41 34 15 7 4 0 0 75 10 286
2017 Full-time 31 36 19 8 4 0 2 69 12 8377
2017 Part-time 42 39 13 5 1 1 0 81 6 341
2014 Full-time 28 36 22 8 5 0 1 65 13 10536
2014 Part-time 38 35 17 6 3 0 1 73 9 340

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 32 68 8280
2020 Part-time 39 61 298

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 17 14 6 10 4 18 63 19 8282
2020 Part-time 42 19 10 3 4 6 16 78 9 297

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Full-time 18 48 34 8289
2020 Part-time 26 37 37 299
2019 Full-time 19 46 36 8264
2019 Part-time 22 47 31 287
2017 Full-time 19 48 33 8376
2017 Part-time 19 50 31 340
2014 Full-time 18 50 32 10543
2014 Part-time 19 44 37 342

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Full-time 22 32 26 7 4 8 1579
2020 Part-time 15 18 20 9 34 4 78
2019 Full-time 20 32 25 9 7 8 1653
2019 Part-time 36 22 5 7 24 6 67
2017 Full-time 23 32 23 12 3 7 1649
2017 Part-time 31 5 13 10 35 6 68
2014 Full-time 22 31 23 13 9999 10 2077
2014 Part-time 39 6 10 13 9999 32 68
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 37 13 8 8 0 0 71 16 8226
2020 Part-time 38 41 13 6 2 0 0 79 8 296
2019 Full-time 30 37 15 9 8 0 0 68 17 8209
2019 Part-time 37 43 11 4 4 1 0 80 8 287
2017 Full-time 28 38 15 9 9 0 0 66 18 8360
2017 Part-time 36 47 11 3 1 1 1 85 5 339
2014 Full-time 26 40 17 9 7 1 0 67 16 10538
2014 Part-time 33 41 14 7 4 1 1 74 11 340

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 37 20 13 10 1 0 57 23 8280
2020 Part-time 26 44 19 8 2 1 0 71 10 297
2019 Full-time 19 37 21 13 10 1 0 56 23 8243
2019 Part-time 27 41 18 8 3 3 0 70 12 285
2017 Full-time 16 36 20 14 12 1 0 53 26 8359
2017 Part-time 23 45 17 8 4 3 0 70 13 341
2014 Full-time 16 37 22 14 10 1 0 54 24 10543
2014 Part-time 22 41 20 9 6 2 0 64 15 342

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 31 31 14 5 1 1 19 50 8273
2020 Part-time 11 24 35 20 7 1 1 28 36 297
2019 Full-time 17 30 34 13 5 1 1 18 48 8255
2019 Part-time 6 31 29 21 9 1 1 31 39 288
2017 Full-time 17 30 33 12 5 1 2 17 49 8338
2017 Part-time 8 21 37 19 9 1 4 30 31 337
2014 Full-time 14 33 35 12 5 1 1 17 48 10520
2014 Part-time 11 29 31 17 7 1 2 26 42 341

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 24 29 18 9 1 1 28 43 8243
2020 Part-time 6 20 29 22 17 3 2 42 28 296
2019 Full-time 21 27 28 14 7 1 1 22 49 8233
2019 Part-time 13 22 26 19 15 3 2 36 37 287
2017 Full-time 20 27 28 14 7 1 2 21 49 8328
2017 Part-time 10 19 29 19 13 4 4 35 32 336
2014 Full-time 18 29 30 14 6 2 1 21 48 10521
2014 Part-time 15 24 27 21 8 3 2 31 41 340

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 26 29 16 7 2 2 24 46 8246
2020 Part-time 11 26 23 23 12 2 2 37 39 299
2019 Full-time 20 27 28 15 6 2 2 21 49 8227
2019 Part-time 13 23 24 19 12 4 4 34 40 287
2017 Full-time 21 27 28 13 6 2 4 20 50 8336
2017 Part-time 13 22 26 19 12 4 5 34 38 337
2014 Full-time 21 29 28 12 5 2 2 18 53 10520
2014 Part-time 20 24 28 12 10 3 4 23 47 339

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 13 33 29 12 1 3 43 22 8222
2020 Part-time 3 11 30 29 23 3 2 54 14 297
2019 Full-time 9 16 35 25 11 1 3 38 26 8215
2019 Part-time 5 12 32 24 22 2 3 48 18 286
2017 Full-time 10 17 33 24 10 1 5 36 29 8308
2017 Part-time 4 11 28 31 18 2 6 53 16 336
2014 Full-time 10 19 35 24 8 1 3 34 30 10475
2014 Part-time 9 14 28 32 11 1 5 45 24 338

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 24 29 17 8 1 2 26 44 8242
2020 Part-time 10 19 29 21 17 2 3 40 30 299
2019 Full-time 23 26 27 15 8 1 2 23 50 8237
2019 Part-time 15 23 26 13 17 2 3 33 40 286
2017 Full-time 24 25 27 13 6 1 3 21 51 8340
2017 Part-time 14 17 30 18 13 1 7 34 33 335
2014 Full-time 24 28 27 12 5 1 2 18 54 10517
2014 Part-time 22 24 26 16 7 2 3 24 48 338

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 20 27 23 12 2 2 37 36 8240
2020 Part-time 9 13 24 26 20 6 3 50 24 297
2019 Full-time 19 23 27 18 9 2 2 28 44 8219
2019 Part-time 17 17 22 18 18 6 2 39 37 288
2017 Full-time 16 21 27 20 9 2 5 31 40 8337
2017 Part-time 9 21 25 22 15 3 6 40 33 337
2014 Full-time 14 21 29 22 10 2 3 34 36 10517
2014 Part-time 19 20 21 20 13 3 4 35 42 339

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 17 25 30 16 8 2 2 25 43 8249
2020 Part-time 11 20 26 23 14 5 2 40 33 298
2019 Full-time 19 25 30 14 7 2 2 22 46 8228
2019 Part-time 13 22 23 20 14 5 2 37 38 288
2017 Full-time 20 25 29 13 6 3 4 20 49 8331
2017 Part-time 8 22 30 15 13 5 6 32 34 338
2014 Full-time 19 28 30 12 6 2 3 19 49 10497
2014 Part-time 20 22 31 14 8 2 3 23 44 340

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 17 33 28 12 1 1 41 25 8265
2020 Part-time 3 14 28 35 16 1 3 53 18 296
2019 Full-time 10 17 33 26 11 1 2 38 28 8239
2019 Part-time 5 16 26 28 20 2 2 50 22 287

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 28 21 22 17 1 0 39 40 8244
2020 Part-time 20 37 17 14 10 2 0 57 25 295
2019 Full-time 9 25 20 24 20 1 0 34 45 8227
2019 Part-time 17 32 21 20 7 3 0 50 28 284

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 30 13 14 15 0 0 58 29 8256
2020 Part-time 38 33 11 12 6 1 0 71 17 299
2019 Full-time 28 29 13 15 14 1 0 58 29 8228
2019 Part-time 38 32 9 11 9 1 0 70 20 286
2017 Full-time 24 29 14 15 17 1 1 53 33 8372
2017 Part-time 34 32 15 8 9 1 1 67 18 339
2014 Full-time 27 31 13 15 13 0 0 58 28 10538
2014 Part-time 34 35 13 12 5 1 0 69 18 341

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 36 13 13 8 0 0 66 21 8249
2020 Part-time 42 38 12 6 1 1 0 81 7 296
2019 Full-time 28 37 13 13 8 0 0 65 21 8227
2019 Part-time 39 34 10 13 4 0 0 73 17 287
2017 Full-time 20 38 15 14 12 0 0 58 27 8356
2017 Part-time 34 39 10 11 4 1 1 75 15 338
2014 Full-time 21 42 16 13 7 0 0 64 20 10530
2014 Part-time 33 45 9 9 4 0 1 78 13 341

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 38 19 9 7 1 0 65 16 8220
2020 Part-time 35 43 11 6 4 0 1 79 10 298
2019 Full-time 25 39 19 10 7 1 0 65 17 8223
2019 Part-time 34 38 15 9 3 2 0 73 12 287

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 22 34 19 13 11 1 0 57 24 8243
2020 Part-time 32 36 18 9 4 1 0 69 13 294
2019 Full-time 22 35 19 11 11 1 0 58 23 8212
2019 Part-time 29 42 17 8 2 2 0 72 10 287
2017 Full-time 21 40 18 11 9 2 0 62 20 8364
2017 Part-time 31 43 13 8 2 3 0 76 10 336
2014 Full-time 26 39 17 9 6 2 0 66 16 10547
2014 Part-time 35 41 14 6 2 1 1 78 8 340

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 33 21 8 8 3 1 62 17 8255
2020 Part-time 33 36 16 7 3 5 1 73 10 297
2019 Full-time 27 36 20 7 7 2 1 64 15 8219
2019 Part-time 37 34 19 2 2 3 1 75 5 284
2017 Full-time 25 35 21 8 9 3 1 61 17 8360
2017 Part-time 34 35 18 5 3 5 1 72 9 340
2014 Full-time 30 38 17 6 5 3 1 70 12 10535
2014 Part-time 37 39 13 4 1 4 1 80 6 341

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 34 14 10 10 0 0 66 21 8250
2020 Part-time 49 35 6 8 2 1 0 84 10 296
2019 Full-time 29 35 15 10 11 0 0 64 21 8239
2019 Part-time 40 39 13 4 4 0 0 79 8 288
2017 Full-time 24 39 14 12 12 0 0 63 23 8362
2017 Part-time 38 40 11 5 4 2 0 80 9 339
2014 Full-time 28 39 15 11 8 0 0 67 18 10536
2014 Part-time 40 39 11 7 3 0 0 79 10 341

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 28 15 8 9 3 2 67 18 8264
2020 Part-time 44 30 9 5 6 3 3 79 12 297

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 33 22 8 7 3 1 62 15 8267
2020 Part-time 30 33 20 4 3 8 2 70 8 298

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 32 14 9 10 2 1 66 20 8240
2020 Part-time 42 33 13 3 4 3 2 79 7 297

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 28 20 17 16 2 2 45 34 8278
2020 Part-time 21 32 15 14 10 5 3 59 26 298
2019 Full-time 17 28 19 16 17 2 1 46 34 8236
2019 Part-time 22 36 17 9 10 4 3 62 20 286
2017 Full-time 14 28 19 17 19 2 2 43 38 8373
2017 Part-time 24 31 18 9 9 4 4 60 20 339
2014 Full-time 18 32 18 16 13 2 1 51 30 10547
2014 Part-time 26 31 14 14 8 3 3 62 23 341

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 34 15 12 12 1 1 59 25 8274
2020 Part-time 29 39 11 11 5 3 2 71 17 297
2019 Full-time 23 35 16 13 12 1 1 58 25 8238
2019 Part-time 31 36 15 11 5 2 1 68 16 287
2017 Full-time 24 37 15 11 11 2 0 62 23 8348
2017 Part-time 29 37 14 9 7 4 1 69 16 341
2014 Full-time 26 39 14 11 8 3 0 66 19 10536
2014 Part-time 31 36 16 9 4 4 1 70 13 342

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 31 21 13 13 1 0 53 26 8257
2020 Part-time 29 40 19 8 3 2 0 69 12 297
2019 Full-time 18 32 20 14 15 1 0 51 29 8229
2019 Part-time 33 32 20 8 5 2 0 66 13 286

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 24 17 18 22 4 1 41 41 8268
2020 Part-time 21 30 17 8 11 8 4 59 22 296
2019 Full-time 13 24 18 17 23 4 1 39 42 8235
2019 Part-time 21 25 19 12 10 9 4 53 26 286
2017 Full-time 12 25 16 18 24 4 1 39 44 8351
2017 Part-time 16 26 18 17 11 10 3 48 32 339
2014 Full-time 12 27 17 19 20 4 1 41 41 10540
2014 Part-time 11 29 20 14 13 10 3 47 30 342

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 48 7 16 6 0 0 71 22 8287
2020 Part-time 28 52 8 8 2 0 1 81 11 298

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 36 11 18 9 0 0 62 27 8279
2020 Part-time 29 45 9 12 4 0 0 75 16 299
2019 Full-time 26 35 10 17 12 0 0 61 28 8247
2019 Part-time 37 33 12 12 5 0 0 71 17 288
2017 Full-time 23 35 10 17 14 0 0 59 32 8375
2017 Part-time 33 40 8 12 5 1 0 74 17 341
2014 Full-time 24 34 11 18 13 0 0 59 30 10529
2014 Part-time 35 38 7 12 6 0 1 74 19 341

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 37 12 16 9 0 0 62 26 8230
2020 Part-time 36 36 13 13 2 0 0 72 15 296
2019 Full-time 23 37 13 16 10 0 0 61 26 8208
2019 Part-time 37 37 10 12 4 0 0 74 16 283
2017 Full-time 22 38 12 16 11 0 0 61 28 8340
2017 Part-time 32 47 9 7 4 1 0 80 11 340
2014 Full-time 23 40 13 16 8 0 0 63 24 10532
2014 Part-time 34 38 12 11 3 0 1 74 15 340

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 70 21 5 2 2 0 1 92 3 8252
2020 Part-time 72 23 1 1 2 0 1 96 3 299
2017 Full-time 63 26 5 3 2 0 1 91 4 8351
2017 Part-time 68 26 4 1 0 1 0 95 1 340
2014 Full-time 62 27 5 3 2 1 1 91 4 10535
2014 Part-time 68 25 4 1 1 0 1 94 2 341

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 14 10 7 11 21 9 59 26 8273
2020 Part-time 34 14 10 6 9 21 7 66 20 298
2019 Full-time 28 15 11 8 11 21 6 59 27 8257
2019 Part-time 35 14 9 5 9 21 7 68 20 288

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 24 76 8266
2020 Part-time 11 89 297
2019 Full-time 27 73 8240
2019 Part-time 14 86 287

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 57 43 1637
2020 Part-time 52 48 33
2019 Full-time 57 43 1889
2019 Part-time 64 36 37

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 61 39 1637
2020 Part-time 51 49 33
2019 Full-time 65 35 1889
2019 Part-time 41 59 37

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 1637
2020 Part-time 0 100 33

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 34 66 1889
2019 Part-time 18 82 37

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 12 88 1889
2019 Part-time 0 100 37

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 43 57 1637
2020 Part-time 29 71 33
2019 Full-time 46 54 1865
2019 Part-time 36 64 37

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 41 59 1637
2020 Part-time 29 71 33
2019 Full-time 40 60 1865
2019 Part-time 29 71 37

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 51 49 1637
2020 Part-time 21 79 33
2019 Full-time 51 49 1865
2019 Part-time 41 59 37

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 45 55 1637
2020 Part-time 24 76 33
2019 Full-time 45 55 1865
2019 Part-time 39 61 37

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 33 67 1637
2020 Part-time 20 80 33
2019 Full-time 34 66 1865
2019 Part-time 28 72 37

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 62 38 1637
2020 Part-time 58 42 33
2019 Full-time 62 38 1865
2019 Part-time 43 57 37

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 50 50 1637
2020 Part-time 17 83 33
2019 Full-time 46 54 1865
2019 Part-time 38 62 37

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 1637
2020 Part-time 0 100 33

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 16 84 1865
2019 Part-time 15 85 37

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 60 40 1637
2020 Part-time 33 67 33
2019 Full-time 55 45 1865
2019 Part-time 36 64 37

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 35 65 1637
2020 Part-time 13 87 33
2019 Full-time 36 64 1865
2019 Part-time 21 79 37

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 18 82 1637
2020 Part-time 18 82 33
2019 Full-time 19 81 1865
2019 Part-time 21 79 37

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 46 54 1637
2020 Part-time 27 73 33
2019 Full-time 46 54 1851
2019 Part-time 46 54 36

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 28 72 1637
2020 Part-time 27 73 33
2019 Full-time 30 70 1851
2019 Part-time 23 77 36

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 1637
2020 Part-time 0 100 33

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 27 73 1637
2020 Part-time 32 68 33
2019 Full-time 31 69 1851
2019 Part-time 19 81 36

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 15 85 1637
2020 Part-time 15 85 33
2019 Full-time 14 86 1851
2019 Part-time 25 75 36

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 1637
2020 Part-time 15 85 33

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 20 80 1851
2019 Part-time 18 82 36

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 14 86 1851
2019 Part-time 17 83 36

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 30 70 1637
2020 Part-time 34 66 33
2019 Full-time 26 74 1851
2019 Part-time 27 73 36

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 14 86 1497
2020 Part-time 37 63 28

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 12 88 1497
2020 Part-time 19 81 28

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 40 60 1497
2020 Part-time 27 73 28

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 55 45 1497
2020 Part-time 27 73 28

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 3 97 1497
2020 Part-time 0 100 28

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 65 35 1497
2020 Part-time 50 50 28

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 15 85 1497
2020 Part-time 27 73 28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 13 19 20 14 18 12 3 38 38 8276
2020 Part-time 16 17 21 9 10 21 5 46 26 298
2019 Full-time 11 19 21 15 20 11 3 35 41 8268
2019 Part-time 16 20 21 10 8 15 10 48 24 287
2017 Full-time 9 19 21 14 21 12 4 33 41 8379
2017 Part-time 15 21 22 7 6 19 10 51 18 341
2014 Full-time 10 21 23 13 16 13 3 38 35 10537
2014 Part-time 10 24 19 8 9 21 9 49 23 341

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 27 19 14 15 4 1 49 30 8262
2020 Part-time 25 32 18 10 7 7 0 62 18 297
2019 Full-time 19 28 20 14 16 3 1 49 31 8248
2019 Part-time 31 30 20 6 7 4 2 65 14 286
2017 Full-time 14 27 20 14 19 5 1 44 34 8365
2017 Part-time 25 34 16 9 4 10 3 67 14 340
2014 Full-time 16 29 21 14 14 6 1 48 29 10522
2014 Part-time 19 38 20 10 5 9 1 62 16 341

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 14 86 8252
2020 Part-time 10 90 299
2019 Full-time 15 85 8234
2019 Part-time 5 95 287

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 47 53 942
2019 Part-time 43 57 14

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 75 25 905
2020 Part-time 72 28 28

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 905
2020 Part-time 0 100 28

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 905
2020 Part-time 0 100 28
2019 Full-time 10 90 942
2019 Part-time 0 100 14

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 9 91 942
2019 Part-time 0 100 14

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 34 66 905
2020 Part-time 20 80 28

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 23 77 905
2020 Part-time 15 85 28

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 8 92 905
2020 Part-time 0 100 28
2019 Full-time 6 94 922
2019 Part-time 0 100 13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 4 96 905
2020 Part-time 0 100 28
2019 Full-time 3 97 922
2019 Part-time 0 100 13

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 905
2020 Part-time 0 100 28
2019 Full-time 11 89 922
2019 Part-time 0 100 13

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 17 83 905
2020 Part-time 29 71 28

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 2 98 905
2020 Part-time 0 100 28
2019 Full-time 2 98 922
2019 Part-time 0 100 13

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 20 80 905
2020 Part-time 16 84 28

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 1 99 905
2020 Part-time 0 100 28
2019 Full-time 1 99 922
2019 Part-time 0 100 13

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 16 84 905
2020 Part-time 17 83 28
2019 Full-time 16 84 922
2019 Part-time 38 62 13

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 31 69 905
2020 Part-time 17 83 28
2019 Full-time 29 71 916
2019 Part-time 46 54 13

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 24 76 905
2020 Part-time 18 82 28

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 8 92 916
2019 Part-time 0 100 13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 10 90 916
2019 Part-time 0 100 13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 45 55 905
2020 Part-time 54 46 28
2019 Full-time 43 57 916
2019 Part-time 39 61 13

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 4 96 785
2019 Part-time 0 100 13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 785
2019 Part-time 0 100 13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 2 98 785
2019 Part-time 0 100 13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 785
2019 Part-time 0 100 13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 785
2019 Part-time 0 100 13

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 68 32 785
2019 Part-time 56 44 13

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 4 96 785
2019 Part-time 0 100 13

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 20 25 10 11 16 4 43 26 8263
2020 Part-time 16 22 20 7 5 26 5 55 17 299
2019 Full-time 13 20 26 9 13 14 4 41 27 8236
2019 Part-time 16 21 24 5 3 21 9 53 13 288
2017 Full-time 11 22 27 8 12 16 4 41 25 8371
2017 Part-time 17 23 24 5 3 20 8 55 12 339
2014 Full-time 12 22 26 8 8 19 4 45 21 10543
2014 Part-time 15 20 22 4 2 28 9 55 10 341

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 28 22 10 11 6 1 53 23 8238
2020 Part-time 25 34 20 5 6 10 1 65 12 299
2019 Full-time 22 28 23 9 11 6 1 53 22 8226
2019 Part-time 32 29 22 3 3 7 3 68 7 287
2017 Full-time 17 30 24 9 11 8 1 52 22 8356
2017 Part-time 29 31 20 4 3 10 3 69 8 337
2014 Full-time 19 31 24 9 8 9 1 55 19 10527
2014 Part-time 23 32 21 4 2 15 3 67 7 340

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 8231
2020 Part-time 10 90 294

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 18 82 8255
2020 Part-time 20 80 294
2019 Full-time 22 78 8241
2019 Part-time 17 83 286
2017 Full-time 22 78 8363
2017 Part-time 22 78 340
2014 Full-time 19 81 10528
2014 Part-time 16 84 342

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 57 43 1367
2020 Part-time 44 56 50

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 78 22 1370
2020 Part-time 84 16 50
2019 Full-time 77 23 1703
2019 Part-time 77 23 51
2017 Full-time 75 25 1735
2017 Part-time 83 17 66
2014 Full-time 73 27 1882
2014 Part-time 95 5 51

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 35 11 11 6 0 0 72 17 1076
2020 Part-time 51 35 4 3 6 0 0 86 10 41
2019 Full-time 40 31 9 12 7 0 0 72 19 1295
2019 Part-time 39 43 6 7 2 0 3 84 10 39
2017 Full-time 39 39 7 9 5 0 1 78 15 1316
2017 Part-time 36 37 10 6 0 7 3 82 7 55
2014 Full-time 42 35 8 10 6 0 0 77 15 1370
2014 Part-time 55 34 5 2 2 0 2 91 4 48

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 31 13 11 9 2 2 66 21 8260
2020 Part-time 35 37 13 6 4 2 2 76 10 298
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 27 17 17 19 2 0 46 37 8259
2020 Part-time 27 32 13 14 10 4 0 61 25 297

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 34 15 20 13 0 0 53 32 8278
2020 Part-time 35 36 13 12 2 1 0 72 14 296

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 32 16 18 14 0 0 52 32 8257
2020 Part-time 33 35 14 11 5 2 0 69 17 297

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 38 19 12 9 0 0 60 21 8224
2020 Part-time 31 42 15 9 3 0 0 73 12 294

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 34 18 12 9 1 1 60 21 8237
2020 Part-time 36 38 16 4 4 1 1 75 8 296

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 19 11 2 3 13 6 81 6 8237
2020 Part-time 50 18 7 1 2 15 7 87 4 296

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 34 15 12 10 2 0 62 23 8234
2020 Part-time 33 36 15 7 5 3 1 72 12 297

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 30 12 11 12 1 0 64 24 8226
2020 Part-time 43 32 10 7 7 0 1 76 14 294

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 29 14 14 15 0 0 56 29 8243
2020 Part-time 40 32 11 10 6 1 0 73 16 294

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 60 40 1915
2020 Part-time 56 44 12

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 38 18 13 9 1 0 59 22 8275
2020 Part-time 28 38 17 10 4 3 0 69 14 298
2019 Full-time 18 40 18 13 10 1 0 58 23 8230
2019 Part-time 29 35 20 10 4 2 0 66 14 288
2017 Full-time 15 40 17 13 13 2 0 56 26 8370
2017 Part-time 20 36 20 10 6 8 1 61 17 338

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 27 13 14 18 1 0 55 31 8263
2020 Part-time 33 32 14 9 10 1 1 66 19 295

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 27 17 8 11 4 1 62 19 8229
2020 Part-time 39 30 15 6 5 4 1 73 11 295

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 23 16 18 27 1 0 39 45 8268
2020 Part-time 28 32 15 11 14 1 0 60 25 298
2019 Full-time 11 22 17 21 29 1 0 33 50 8240
2019 Part-time 20 27 20 17 13 2 0 49 31 286
2017 Full-time 7 23 16 21 32 1 0 31 53 8371
2017 Part-time 15 36 18 15 12 3 2 53 28 337

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 48 15 14 3 0 0 68 18 1913
2020 Part-time 11 46 11 32 0 0 0 57 32 12
2019 Full-time 16 48 16 13 6 1 1 65 19 1788
2019 Part-time 20 27 26 22 0 0 5 50 23 17

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 23 25 17 19 0 0 39 36 8286
2020 Part-time 24 24 27 13 11 0 1 48 25 299

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 24 22 15 19 0 0 44 34 8260
2020 Part-time 19 20 21 20 19 0 0 40 39 298
2019 Full-time 15 21 20 16 28 0 1 36 44 8254
2019 Part-time 12 18 20 17 31 1 1 31 49 285
2017 Full-time 14 17 17 17 33 0 1 32 51 8366
2017 Part-time 10 17 15 17 39 1 1 27 58 341

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 27 26 15 13 0 1 46 28 8268
2020 Part-time 29 27 26 11 7 0 0 56 18 296
2019 Full-time 18 27 26 15 13 0 1 46 28 8260
2019 Part-time 27 31 22 12 8 0 1 58 20 288
2017 Full-time 17 26 27 16 13 0 1 44 29 8349
2017 Part-time 24 27 27 14 6 2 2 52 20 340

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 30 21 10 8 0 2 61 18 8250
2020 Part-time 44 26 21 4 3 0 0 71 7 297
2019 Full-time 25 31 22 10 8 0 2 58 19 8190
2019 Part-time 32 32 20 8 7 1 2 65 15 286
2017 Full-time 23 30 23 12 9 1 3 54 22 8339
2017 Part-time 31 28 23 7 6 2 3 62 14 340

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 22 22 17 20 0 1 40 37 8248
2020 Part-time 31 21 22 12 11 0 2 54 23 297
2019 Full-time 14 20 22 18 24 0 1 35 43 8223
2019 Part-time 27 24 17 14 14 0 3 53 30 287
2017 Full-time 15 22 24 18 19 1 2 38 38 8354
2017 Part-time 26 23 22 13 10 3 2 52 25 340

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 23 15 10 10 0 3 64 21 8224
2020 Part-time 55 22 7 5 5 0 6 82 11 295
2019 Full-time 39 23 15 8 10 0 4 66 19 8221
2019 Part-time 54 20 9 5 2 1 8 82 8 285
2017 Full-time 37 25 15 8 6 1 8 68 15 8345
2017 Part-time 52 18 7 6 3 1 12 82 11 339

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 25 21 13 14 0 1 51 27 8254
2020 Part-time 36 26 15 12 10 0 2 63 22 299
2019 Full-time 26 27 22 11 13 0 1 53 24 8232
2019 Part-time 43 28 12 10 6 0 1 72 16 284
2017 Full-time 21 29 24 14 11 0 1 51 25 8343
2017 Part-time 36 27 19 9 6 1 2 65 15 336

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 23 20 12 13 0 5 52 27 8260
2020 Part-time 34 20 21 12 9 0 5 57 21 296

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 22 29 23 14 10 1 1 52 25 8245
2020 Part-time 39 29 18 8 5 0 1 68 13 293
2019 Full-time 20 31 24 13 11 1 1 52 24 8231
2019 Part-time 35 29 22 8 4 2 2 65 12 286
2017 Full-time 18 28 25 15 11 1 1 47 27 8333
2017 Part-time 34 30 19 7 4 2 4 68 12 336

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 17 26 24 17 15 1 1 44 32 8230
2020 Part-time 32 28 18 12 7 1 1 62 19 294
2019 Full-time 17 28 25 15 13 1 1 46 29 8227
2019 Part-time 28 30 23 10 4 3 1 61 15 284
2017 Full-time 15 27 25 17 13 1 1 43 31 8339
2017 Part-time 28 36 17 9 6 2 2 67 16 336

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 27 22 14 13 0 1 51 27 8229
2020 Part-time 32 31 21 8 6 1 1 64 14 296
2019 Full-time 23 29 22 12 12 1 1 53 24 8214
2019 Part-time 38 26 19 9 5 1 1 66 15 283
2017 Full-time 21 30 22 15 12 1 1 51 27 8338
2017 Part-time 34 30 18 10 4 2 2 67 14 338

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 24 17 13 16 0 1 55 29 8227
2020 Part-time 48 18 17 9 6 1 0 67 16 296
2019 Full-time 29 25 19 11 15 0 1 55 26 8218
2019 Part-time 46 26 14 7 5 1 1 74 12 286

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 28 20 11 10 0 1 58 21 8244
2020 Part-time 37 24 24 10 4 0 0 61 14 296

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 29 22 12 10 0 1 55 23 8234
2020 Part-time 32 30 21 10 4 1 2 64 15 294
2019 Full-time 27 31 22 11 8 0 1 58 19 8194
2019 Part-time 37 28 22 6 4 1 1 67 10 285
2017 Full-time 23 31 22 12 9 1 2 55 22 8316
2017 Part-time 31 29 19 13 4 2 2 63 17 337

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 27 21 11 8 0 1 59 19 8213
2020 Part-time 41 30 18 8 2 1 1 71 11 291
2019 Full-time 35 27 19 9 10 0 1 62 19 8205
2019 Part-time 45 23 19 9 4 1 0 68 13 285
2017 Full-time 34 27 19 11 8 0 1 62 19 8365
2017 Part-time 42 26 19 5 5 2 1 70 10 341

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 32 18 7 6 0 1 69 13 8217
2020 Part-time 44 30 19 6 1 0 1 75 6 294

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 21 10 4 4 1 4 81 9 8227
2020 Part-time 64 17 10 2 3 0 4 84 5 293
2019 Full-time 58 17 9 4 6 1 5 80 10 8183
2019 Part-time 68 14 8 3 1 1 6 88 4 286
2017 Full-time 47 22 12 8 8 1 2 71 17 8361
2017 Part-time 63 18 8 3 3 2 3 85 6 341

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 17 10 6 8 1 1 76 15 8219
2020 Part-time 71 14 7 3 3 1 2 87 6 288
2019 Full-time 52 19 12 7 9 1 1 72 16 8222
2019 Part-time 69 12 8 4 4 2 1 84 8 287
2017 Full-time 36 34 15 8 6 0 1 71 14 8357
2017 Part-time 48 28 12 4 3 2 2 79 8 339

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 27 13 5 5 0 1 77 11 8211
2020 Part-time 62 22 10 2 0 0 3 87 2 293
2019 Full-time 41 32 14 6 5 0 1 74 11 8194
2019 Part-time 53 27 13 4 3 0 1 81 6 287
2017 Full-time 39 25 15 10 10 0 1 65 20 8360
2017 Part-time 63 20 7 4 2 2 2 86 7 338

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 21 12 8 10 0 1 69 18 8213
2020 Part-time 63 16 10 5 3 2 2 82 8 294
2019 Full-time 44 23 14 8 10 0 1 67 19 8188
2019 Part-time 64 18 10 6 2 0 1 82 8 286
2017 Full-time 45 16 8 3 2 1 25 83 7 8345
2017 Part-time 59 9 5 2 0 2 24 91 2 340

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 54 14 7 2 2 0 21 86 5 8220
2020 Part-time 64 8 6 0 0 0 22 92 0 291
2019 Full-time 51 14 8 3 2 0 22 84 6 8147
2019 Part-time 66 9 4 1 0 0 19 93 2 288
2017 Full-time 54 24 9 3 2 1 7 85 5 8297
2017 Part-time 68 15 7 1 1 2 7 90 2 338

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 23 9 4 3 1 3 84 6 8265
2020 Part-time 71 16 6 2 0 1 2 91 3 297
2019 Full-time 58 22 9 3 2 1 4 85 6 8175
2019 Part-time 70 20 4 1 1 0 4 94 2 287
2017 Full-time 64 17 7 4 4 1 5 85 8 8369
2017 Part-time 47 14 11 11 12 1 3 64 24 340

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 70 15 6 3 4 0 2 87 7 8281
2020 Part-time 49 20 10 8 10 0 2 71 19 299
2019 Full-time 70 14 6 3 4 1 3 87 7 8203
2019 Part-time 58 14 10 7 7 2 2 75 14 287
2017 Full-time 46 31 14 4 3 0 3 79 7 8362
2017 Part-time 55 24 11 3 2 1 3 83 5 341

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 30 14 5 3 0 1 77 9 8259
2020 Part-time 51 25 15 5 3 0 1 78 7 297
2019 Full-time 51 29 12 3 2 0 2 81 6 8177
2019 Part-time 58 24 11 3 1 0 2 84 5 287

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 33 27 12 9 0 0 51 21 8259
2020 Part-time 25 37 25 10 3 0 0 63 13 298

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 9 26 35 20 10 0 0 35 30 8267
2020 Part-time 16 38 31 11 3 0 0 55 14 299
2019 Full-time 10 26 36 18 10 0 0 36 27 8259
2019 Part-time 20 31 35 10 3 1 0 52 12 286
2017 Full-time 7 21 40 19 12 0 0 28 32 8377
2017 Part-time 14 33 34 12 4 1 1 49 17 341

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 27 36 14 5 0 0 20 45 8235
2020 Part-time 9 17 35 26 11 1 0 38 26 299
2019 Full-time 17 25 37 15 6 0 0 21 42 8172
2019 Part-time 9 19 33 25 13 0 0 38 29 283
2017 Full-time 14 27 39 14 5 0 0 19 42 8348
2017 Part-time 6 18 35 22 15 1 2 39 25 337
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 38 18 1 46 54 8291
2020 Part-time 61 23 15 1 27 73 299

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 27 73 3748
2020 Part-time 29 71 183

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 17 16 12 17 2 7 51 31 8260
2020 Part-time 34 17 13 10 11 6 10 60 24 298
2019 Full-time 25 15 17 13 23 1 5 43 39 8081
2019 Part-time 30 17 18 8 12 3 12 55 23 280

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 5 14 16 19 40 1 4 21 62 3755
2020 Part-time 8 25 14 21 29 2 2 34 52 182

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 4 12 12 20 50 1 1 16 72 3755
2020 Part-time 4 18 16 21 36 2 2 23 60 184
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