2020 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 27 17 17 27 0 0 39 44 1704
2020 Non-shift worker 35 41 12 8 4 0 0 77 12 6882
2019 Shift worker 11 28 19 15 26 0 0 39 41 1966
2019 Non-shift worker 35 42 12 7 4 0 0 78 11 6457
2018 Shift worker 11 28 16 18 27 0 0 39 45 1520
2018 Non-shift worker 31 43 12 8 5 0 0 75 13 5698
2017 Shift worker 10 34 19 14 23 0 0 44 37 2149
2017 Non-shift worker 31 46 10 8 5 0 0 78 13 6581
2014 Shift worker 12 37 20 15 15 0 0 49 30 3159
2014 Non-shift worker 31 46 11 8 5 0 0 77 12 7718

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 19 18 19 37 0 0 26 56 1701
2020 Non-shift worker 27 37 14 12 9 0 0 65 21 6873
2019 Shift worker 7 19 19 21 34 0 0 25 55 1961
2019 Non-shift worker 27 37 14 12 9 0 0 65 21 6438
2018 Shift worker 6 19 17 19 38 0 0 25 57 1517
2018 Non-shift worker 23 38 15 14 11 0 0 60 25 5702
2017 Shift worker 5 19 17 19 39 0 0 24 58 2145
2017 Non-shift worker 23 37 15 13 12 0 0 60 26 6570

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 32 17 9 13 0 0 61 22 1690
2020 Non-shift worker 53 35 8 3 2 0 0 88 4 6848
2019 Shift worker 26 36 18 7 12 0 0 62 20 1954
2019 Non-shift worker 53 35 8 3 2 0 0 88 4 6410
2018 Shift worker 27 39 16 8 10 0 0 66 18 1511
2018 Non-shift worker 50 36 9 3 2 0 0 86 5 5675
2017 Shift worker 29 40 16 7 8 0 0 69 15 2140
2017 Non-shift worker 53 35 7 3 2 0 0 88 4 6563
2014 Shift worker 39 37 15 5 5 0 0 75 10 3156
2014 Non-shift worker 61 29 6 2 1 0 0 90 3 7704

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 35 19 12 12 0 0 56 24 1702
2020 Non-shift worker 42 41 10 5 2 0 0 83 7 6874
2019 Shift worker 20 39 21 10 11 0 0 59 20 1966
2019 Non-shift worker 42 41 9 5 2 0 0 83 7 6447
2018 Shift worker 20 37 22 11 10 0 0 57 21 1519
2018 Non-shift worker 38 42 11 5 3 0 0 81 9 5709
2017 Shift worker 19 43 19 9 10 0 0 62 19 2136
2017 Non-shift worker 39 42 10 5 4 0 0 81 9 6545
2014 Shift worker 25 46 16 7 6 0 0 71 13 3153
2014 Non-shift worker 41 41 10 5 3 0 0 82 8 7707

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 20 20 17 32 1 0 31 49 1698
2020 Non-shift worker 27 32 19 12 9 0 0 59 22 6871
2019 Shift worker 9 20 22 18 31 1 0 29 49 1969
2019 Non-shift worker 26 31 19 12 11 1 0 57 23 6452
2018 Shift worker 9 19 21 18 34 0 0 27 52 1516
2018 Non-shift worker 21 30 21 15 12 0 0 51 27 5693
2017 Shift worker 6 21 21 19 31 1 0 28 51 2144
2017 Non-shift worker 22 31 20 14 12 1 0 53 26 6567
2014 Shift worker 10 29 23 19 18 1 0 40 37 3163
2014 Non-shift worker 21 34 19 14 11 1 0 55 26 7721

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 21 22 18 28 1 0 32 46 1690
2020 Non-shift worker 28 35 18 12 7 0 0 63 19 6846
2019 Shift worker 9 22 21 19 28 1 0 31 47 1958
2019 Non-shift worker 27 34 18 12 8 0 0 62 20 6429
2018 Shift worker 8 20 22 20 29 0 0 28 50 1497
2018 Non-shift worker 22 35 20 14 10 0 0 56 24 5681
2017 Shift worker 6 23 23 21 27 0 0 29 48 2145
2017 Non-shift worker 22 36 18 14 9 0 0 58 24 6563
2014 Shift worker 10 30 24 19 16 1 0 40 35 3161
2014 Non-shift worker 21 36 18 14 9 0 0 58 24 7714

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 18 21 16 26 4 1 33 45 1699
2020 Non-shift worker 30 26 20 12 9 3 1 58 22 6878
2019 Shift worker 11 20 22 16 27 3 1 32 45 1966
2019 Non-shift worker 28 25 20 13 10 3 1 56 24 6457
2018 Shift worker 11 17 21 19 30 3 0 29 50 1514
2018 Non-shift worker 24 25 21 14 13 2 0 50 28 5704
2017 Shift worker 10 20 22 17 27 4 1 31 46 2147
2017 Non-shift worker 25 26 20 14 11 4 1 53 26 6559
2014 Shift worker 13 24 23 16 19 4 1 39 36 3163
2014 Non-shift worker 24 26 19 14 12 4 1 53 27 7720
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 28 27 9 12 1 4 49 22 1701
2020 Non-shift worker 47 29 14 4 3 1 2 79 7 6880
2019 Shift worker 17 30 27 9 12 1 3 49 22 1969
2019 Non-shift worker 45 31 14 4 3 1 2 78 7 6470

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 28 20 13 17 1 1 49 30 1701
2020 Non-shift worker 44 30 11 8 6 0 0 75 14 6881
2019 Shift worker 19 31 19 15 15 1 0 50 30 1958
2019 Non-shift worker 42 32 11 9 5 0 0 75 14 6426
2018 Shift worker 16 30 20 16 17 1 1 46 33 1510
2018 Non-shift worker 37 34 12 9 7 0 0 71 16 5690
2017 Shift worker 17 32 19 14 16 1 0 49 31 2148
2017 Non-shift worker 39 33 11 9 7 0 0 73 16 6571
2014 Shift worker 18 35 20 15 11 1 0 53 26 3161
2014 Non-shift worker 37 35 11 10 7 0 0 72 17 7721

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 27 22 12 14 1 3 50 27 1706
2020 Non-shift worker 51 27 10 6 5 0 0 78 11 6894
2019 Shift worker 21 31 21 12 15 0 0 53 26 1968
2019 Non-shift worker 48 30 10 7 4 0 0 79 11 6458
2018 Shift worker 19 28 21 14 17 0 0 47 31 1513
2018 Non-shift worker 41 30 13 8 7 0 0 71 15 5695
2017 Shift worker 19 30 22 11 17 1 0 50 29 2143
2017 Non-shift worker 45 29 12 7 7 0 0 74 14 6565
2014 Shift worker 20 34 23 10 11 1 0 55 21 3160
2014 Non-shift worker 44 30 11 8 6 0 0 75 14 7711

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 18 18 18 33 3 0 29 53 1705
2020 Non-shift worker 31 30 15 11 9 4 0 64 20 6899
2019 Shift worker 8 20 17 17 35 2 0 29 53 1973
2019 Non-shift worker 26 33 16 12 9 3 0 61 22 6451
2018 Shift worker 6 17 17 17 40 2 0 24 59 1521
2018 Non-shift worker 21 32 17 13 13 3 0 55 28 5716
2017 Shift worker 5 20 20 19 34 3 0 26 54 2149
2017 Non-shift worker 21 32 17 14 12 4 0 55 27 6577
2014 Shift worker 7 24 21 20 24 3 0 32 46 3159
2014 Non-shift worker 21 34 17 14 10 4 0 57 25 7714

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 16 15 19 39 1 0 26 59 1701
2020 Non-shift worker 29 30 16 13 10 1 0 60 24 6881
2019 Shift worker 7 18 16 18 40 1 0 25 59 1970
2019 Non-shift worker 25 32 17 14 11 1 0 57 25 6435
2018 Shift worker 6 15 15 19 44 0 0 21 63 1517
2018 Non-shift worker 19 30 18 16 15 1 0 50 32 5711
2017 Shift worker 4 17 17 21 39 1 0 22 61 2146
2017 Non-shift worker 19 30 18 17 14 2 0 50 32 6572
2014 Shift worker 7 21 20 22 29 1 0 28 52 3161
2014 Non-shift worker 18 31 19 16 13 2 0 50 30 7715

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 15 16 22 40 1 0 22 62 1699
2020 Non-shift worker 21 31 19 16 11 2 0 53 27 6875
2019 Shift worker 5 16 17 20 40 2 0 22 61 1962
2019 Non-shift worker 19 30 21 16 12 2 0 50 29 6417
2018 Shift worker 4 12 17 20 45 1 0 17 66 1512
2018 Non-shift worker 14 27 21 19 15 3 0 42 36 5703
2017 Shift worker 4 14 19 24 38 2 0 18 63 2142
2017 Non-shift worker 14 28 20 20 15 3 0 43 36 6566
2014 Shift worker 4 18 21 25 30 2 0 23 55 3161
2014 Non-shift worker 13 28 20 21 15 3 0 43 37 7714

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 16 13 19 46 1 0 22 65 1703
2020 Non-shift worker 19 32 17 18 13 1 0 52 31 6892
2019 Shift worker 6 15 14 19 45 1 0 21 65 1968
2019 Non-shift worker 17 31 18 18 15 1 0 48 33 6424
2018 Shift worker 4 12 14 20 50 0 0 16 70 1511
2018 Non-shift worker 13 28 19 20 18 1 0 42 39 5702
2017 Shift worker 3 14 16 21 44 2 0 18 66 2147
2017 Non-shift worker 13 29 17 20 18 2 0 43 39 6568
2014 Shift worker 5 17 19 24 34 2 0 22 59 3163
2014 Non-shift worker 12 30 18 21 17 2 0 43 39 7711
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 19 16 21 37 0 0 26 58 1703
2020 Non-shift worker 26 36 15 13 10 0 0 63 22 6885
2019 Shift worker 6 20 17 22 34 0 0 26 57 1965
2019 Non-shift worker 24 38 14 14 9 0 0 62 23 6443
2018 Shift worker 6 17 16 18 42 0 0 23 61 1519
2018 Non-shift worker 21 34 16 15 13 0 0 55 28 5698
2017 Shift worker 5 17 17 22 39 0 0 22 61 2142
2017 Non-shift worker 21 35 16 15 12 0 0 56 28 6579
2014 Shift worker 5 21 22 24 28 0 0 26 52 3157
2014 Non-shift worker 20 36 16 16 12 0 0 56 29 7716

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 34 21 19 14 0 0 47 33 1693
2020 Non-shift worker 31 43 12 10 3 0 0 74 13 6857
2019 Shift worker 10 35 21 20 13 0 0 45 33 1952
2019 Non-shift worker 29 45 12 10 3 0 0 74 14 6419
2018 Shift worker 11 33 22 18 16 0 0 44 34 1520
2018 Non-shift worker 26 45 13 10 5 0 0 71 16 5712
2017 Shift worker 10 36 21 18 15 0 0 46 33 2148
2017 Non-shift worker 28 44 12 11 6 0 0 71 16 6572

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 27 18 16 18 0 1 47 34 1697
2020 Non-shift worker 43 31 13 8 6 0 0 74 14 6883
2019 Shift worker 18 29 20 14 18 1 0 47 32 1964
2019 Non-shift worker 40 32 13 8 5 0 0 73 13 6452
2018 Shift worker 14 30 18 16 21 0 0 45 37 1518
2018 Non-shift worker 34 35 13 10 7 0 0 69 17 5697
2017 Shift worker 14 30 18 17 20 1 0 45 37 2148
2017 Non-shift worker 34 36 13 10 7 0 0 70 17 6579
2014 Shift worker 15 33 21 16 13 1 0 49 30 3160
2014 Non-shift worker 34 36 13 9 7 0 0 71 17 7720

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 32 15 24 18 0 0 44 41 1695
2020 Non-shift worker 24 42 14 14 6 0 0 66 21 6868
2019 Shift worker 12 38 12 22 16 0 0 50 38 1968
2019 Non-shift worker 20 43 13 17 7 0 0 63 24 6450
2018 Shift worker 10 44 11 22 14 0 0 54 36 1523
2018 Non-shift worker 16 48 11 17 8 0 0 64 25 5725
2017 Shift worker 9 36 14 22 20 0 0 45 41 2148
2017 Non-shift worker 18 39 12 19 12 0 0 57 30 6578
2014 Shift worker 10 37 15 22 16 0 0 47 38 3162
2014 Non-shift worker 18 38 13 20 11 0 0 56 31 7711

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 27 21 10 14 1 2 53 25 1695
2020 Non-shift worker 49 25 13 6 5 1 1 75 11 6877

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 19 21 19 31 2 0 27 52 1703
2020 Non-shift worker 22 31 20 15 11 2 0 54 26 6877
2019 Shift worker 7 18 20 18 34 2 0 26 53 1966
2019 Non-shift worker 20 31 18 16 13 2 0 52 29 6447
2018 Shift worker 6 17 19 21 36 1 0 22 58 1518
2018 Non-shift worker 15 30 19 19 16 1 0 45 35 5700
2017 Shift worker 6 19 21 21 30 2 0 26 53 2143
2017 Non-shift worker 18 31 17 18 14 2 1 50 32 6571
2014 Shift worker 7 23 24 22 21 3 0 31 45 3160
2014 Non-shift worker 15 29 18 18 16 2 0 46 36 7717

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 23 18 16 29 2 1 35 46 1701
2020 Non-shift worker 22 30 16 14 14 2 2 55 29 6894
2019 Shift worker 10 26 19 13 30 1 1 36 44 1969
2019 Non-shift worker 21 30 16 14 16 2 2 52 31 6459
2018 Shift worker 9 24 18 16 30 1 1 34 48 1514
2018 Non-shift worker 17 30 17 16 18 1 2 48 35 5706
2017 Shift worker 9 24 19 16 29 2 1 34 47 2148
2017 Non-shift worker 18 28 16 16 17 2 2 49 35 6565
2014 Shift worker 10 30 19 16 21 3 1 41 39 3159
2014 Non-shift worker 16 28 16 17 20 2 2 45 38 7714

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 21 22 9 9 2 5 57 20 1705
2020 Non-shift worker 48 23 14 6 4 1 3 74 11 6894
2019 Shift worker 32 22 22 9 9 2 4 58 19 1961
2019 Non-shift worker 46 26 15 6 4 1 3 75 10 6452

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 20 21 14 14 2 5 48 29 1704
2020 Non-shift worker 40 24 17 8 6 1 3 67 15 6882
2019 Shift worker 25 20 20 13 13 3 4 49 29 1959
2019 Non-shift worker 37 25 18 8 6 2 3 66 15 6449

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 13 12 8 11 4 5 66 21 1698
2020 Non-shift worker 69 12 7 3 3 2 3 86 7 6863
2019 Shift worker 43 14 13 8 12 5 5 63 22 1952
2019 Non-shift worker 68 12 6 3 4 3 4 86 7 6423

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 15 10 6 8 3 8 73 15 1696
2020 Non-shift worker 68 13 6 3 3 2 6 88 6 6864
2019 Shift worker 51 13 9 4 9 4 9 74 15 1955
2019 Non-shift worker 70 10 5 2 3 2 8 89 6 6427

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 23 17 22 31 0 0 31 53 1698
2020 Non-shift worker 28 40 14 12 7 0 0 67 19 6869
2019 Shift worker 7 23 17 21 31 0 0 30 53 1952
2019 Non-shift worker 26 39 14 13 7 0 0 66 20 6423
2018 Shift worker 6 23 16 22 33 0 0 29 55 1520
2018 Non-shift worker 22 40 14 15 10 0 0 62 24 5699
2017 Shift worker 6 25 17 22 30 0 0 31 52 2137
2017 Non-shift worker 24 40 12 15 9 0 0 64 23 6557
2014 Shift worker 5 24 19 27 25 0 0 30 52 3159
2014 Non-shift worker 18 41 13 17 12 0 0 59 28 7714

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 20 20 19 32 0 0 29 51 1699
2020 Non-shift worker 32 36 16 10 7 0 0 68 17 6880
2019 Shift worker 8 20 21 18 32 0 0 28 51 1962
2019 Non-shift worker 31 35 16 11 7 0 0 67 18 6435
2018 Shift worker 8 20 18 21 34 0 0 27 55 1515
2018 Non-shift worker 26 36 17 12 9 0 0 62 20 5672
2017 Shift worker 6 21 19 22 31 0 0 28 53 2134
2017 Non-shift worker 28 36 15 12 9 0 0 64 21 6558
2014 Shift worker 7 24 22 22 24 0 0 32 46 3159
2014 Non-shift worker 25 37 16 13 9 0 0 62 22 7717

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 22 23 22 24 0 0 31 46 1690
2020 Non-shift worker 28 39 16 11 6 0 0 67 17 6793
2019 Shift worker 8 23 25 22 22 0 0 31 44 1939
2019 Non-shift worker 26 41 15 12 6 0 0 67 18 6367
2018 Shift worker 7 20 21 22 30 0 0 27 53 1513
2018 Non-shift worker 23 36 17 14 10 0 0 60 23 5685
2017 Shift worker 6 22 23 22 27 0 0 28 49 2137
2017 Non-shift worker 25 37 16 13 8 0 0 62 22 6554
2014 Shift worker 6 25 27 22 19 0 0 32 41 3157
2014 Non-shift worker 24 37 16 14 8 0 0 62 22 7716

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 21 20 22 26 3 0 28 51 1701
2020 Non-shift worker 21 41 18 12 6 2 0 63 18 6884
2019 Shift worker 5 19 23 21 28 3 1 25 51 1970
2019 Non-shift worker 18 41 20 12 6 2 0 60 19 6463
2018 Shift worker 5 18 22 19 34 2 0 23 54 1516
2018 Non-shift worker 16 35 24 13 10 2 0 52 23 5706
2017 Shift worker 4 17 24 20 31 4 0 22 53 2147
2017 Non-shift worker 18 36 21 13 9 3 0 56 22 6571

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 25 19 19 23 0 1 38 42 1700
2020 Non-shift worker 38 33 12 10 6 0 0 72 16 6885
2019 Shift worker 13 28 19 17 22 1 0 41 40 1971
2019 Non-shift worker 38 35 12 9 6 0 0 73 15 6451
2018 Shift worker 12 27 19 20 22 0 0 39 42 1518
2018 Non-shift worker 34 36 13 10 7 0 0 71 17 5707
2017 Shift worker 9 28 19 19 24 0 1 37 44 2146
2017 Non-shift worker 34 35 11 11 8 0 0 70 19 6566
2014 Shift worker 10 30 21 19 19 1 0 41 38 3157
2014 Non-shift worker 32 35 13 11 8 0 1 67 19 7710

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 37 18 4 2 0 3 75 6 1687
2020 Non-shift worker 32 33 19 10 6 0 0 65 16 6837
2019 Shift worker 33 33 22 6 4 0 3 68 10 1950
2019 Non-shift worker 30 31 22 10 7 0 0 61 17 6407
2018 Shift worker 33 35 20 6 3 0 4 70 9 1523
2018 Non-shift worker 28 33 21 11 8 0 0 61 19 5723
2017 Shift worker 35 36 17 6 2 0 4 74 8 2149
2017 Non-shift worker 29 37 19 9 5 0 1 66 14 6579
2014 Shift worker 31 38 22 6 2 0 2 70 8 3159
2014 Non-shift worker 27 35 22 10 6 0 0 62 16 7713

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 1704
2020 Non-shift worker 43 57 6895

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 11 18 7 16 6 32 34 37 1698
2020 Non-shift worker 46 20 11 5 5 3 10 76 12 6902

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 16 49 35 1705
2020 Non-shift worker 19 46 34 6904
2019 Shift worker 15 49 36 1970
2019 Non-shift worker 21 44 35 6471
2018 Shift worker 15 49 36 1524
2018 Non-shift worker 21 44 35 5730
2017 Shift worker 15 52 33 2149
2017 Non-shift worker 21 46 33 6578
2014 Shift worker 13 57 30 3160
2014 Non-shift worker 22 45 33 7721

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 15 32 25 13 3 11 279
2020 Non-shift worker 25 31 26 4 7 6 1378
2019 Shift worker 18 27 26 17 3 9 294
2019 Non-shift worker 22 34 22 5 9 7 1395
2018 Shift worker 16 30 21 21 2 11 235
2018 Non-shift worker 24 33 25 7 6 6 1257
2017 Shift worker 19 28 24 21 1 7 330
2017 Non-shift worker 25 32 22 8 6 7 1392
2014 Shift worker 19 28 21 23 9999 9 423
2014 Non-shift worker 24 31 23 9 9999 12 1723
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 32 20 14 16 1 0 49 30 1694
2020 Non-shift worker 44 40 9 4 2 0 0 84 7 6850
2019 Shift worker 12 32 22 16 16 0 0 45 32 1957
2019 Non-shift worker 42 41 10 5 2 0 0 83 7 6431
2018 Shift worker 14 37 21 13 14 1 0 52 28 1517
2018 Non-shift worker 40 42 10 5 3 0 0 82 8 5710
2017 Shift worker 12 34 22 14 18 1 0 46 32 2144
2017 Non-shift worker 39 42 10 6 3 0 0 81 9 6565
2014 Shift worker 12 36 24 14 12 1 0 49 26 3157
2014 Non-shift worker 37 43 11 6 4 1 0 80 9 7717

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 27 24 19 19 1 0 38 39 1703
2020 Non-shift worker 25 43 18 9 4 1 0 69 13 6895
2019 Shift worker 9 28 25 18 19 1 0 37 38 1966
2019 Non-shift worker 25 43 18 9 4 1 0 68 13 6452
2018 Shift worker 8 28 23 20 21 0 0 36 41 1517
2018 Non-shift worker 20 43 19 11 6 1 0 64 17 5700
2017 Shift worker 8 28 25 17 21 1 0 37 39 2145
2017 Non-shift worker 22 42 18 11 6 1 0 65 18 6566
2014 Shift worker 9 32 26 17 14 1 0 42 32 3164
2014 Non-shift worker 22 40 19 12 7 1 0 62 19 7717

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 35 25 9 3 1 1 13 62 1701
2020 Non-shift worker 13 29 34 17 6 0 1 23 42 6890
2019 Shift worker 26 31 29 9 3 1 1 13 57 1968
2019 Non-shift worker 11 29 36 15 6 1 1 22 41 6463
2018 Shift worker 22 35 29 9 3 1 2 12 58 1519
2018 Non-shift worker 12 29 37 15 5 0 1 20 42 5715
2017 Shift worker 22 34 29 9 3 1 3 12 57 2138
2017 Non-shift worker 14 28 36 14 6 1 2 21 42 6547
2014 Shift worker 14 35 34 11 3 1 2 15 51 3155
2014 Non-shift worker 13 32 35 13 6 0 1 18 46 7701

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 29 25 11 5 1 1 17 58 1697
2020 Non-shift worker 12 21 31 22 12 1 1 35 33 6863
2019 Shift worker 30 29 24 10 4 1 1 14 61 1969
2019 Non-shift worker 14 26 30 18 10 1 1 28 41 6442
2018 Shift worker 31 32 22 9 3 1 1 13 64 1514
2018 Non-shift worker 17 28 30 16 8 1 1 25 45 5698
2017 Shift worker 27 31 25 9 3 2 3 13 61 2132
2017 Non-shift worker 16 24 31 17 9 1 2 27 41 6542
2014 Shift worker 19 32 30 11 4 2 2 16 53 3157
2014 Non-shift worker 17 26 31 16 8 1 1 24 44 7700

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 28 25 11 5 3 3 17 56 1692
2020 Non-shift worker 15 25 31 19 8 1 2 28 40 6872
2019 Shift worker 26 27 25 12 4 3 3 17 56 1964
2019 Non-shift worker 16 27 30 17 7 1 1 25 44 6438
2018 Shift worker 26 29 27 8 4 3 3 13 59 1511
2018 Non-shift worker 19 27 30 14 6 1 2 21 48 5695
2017 Shift worker 26 28 25 9 3 3 5 14 59 2137
2017 Non-shift worker 17 25 29 16 8 1 3 25 44 6546
2014 Shift worker 23 31 28 10 3 3 3 14 57 3155
2014 Non-shift worker 20 28 29 14 6 1 2 21 49 7699

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 10 31 30 12 2 7 46 19 1687
2020 Non-shift worker 7 15 34 29 13 1 1 42 23 6853
2019 Shift worker 10 14 31 26 11 2 6 40 26 1966
2019 Non-shift worker 8 17 37 24 12 1 1 37 26 6423
2018 Shift worker 10 13 33 26 10 1 8 39 25 1505
2018 Non-shift worker 10 18 37 24 9 1 1 34 28 5679
2017 Shift worker 10 15 31 23 9 2 10 36 28 2130
2017 Non-shift worker 10 18 34 25 11 1 2 37 28 6525
2014 Shift worker 8 16 34 26 8 2 6 37 26 3146
2014 Non-shift worker 11 20 35 23 9 1 1 32 32 7663

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 24 29 16 6 2 3 23 46 1693
2020 Non-shift worker 18 23 28 18 10 1 1 29 42 6870
2019 Shift worker 23 25 28 15 6 1 2 22 50 1964
2019 Non-shift worker 22 26 26 14 9 1 1 24 49 6446
2018 Shift worker 27 25 27 11 5 1 3 17 55 1514
2018 Non-shift worker 28 27 24 12 6 1 1 18 57 5693
2017 Shift worker 22 24 29 14 5 2 4 21 49 2139
2017 Non-shift worker 24 26 26 13 8 1 2 21 52 6547
2014 Shift worker 18 27 31 14 5 2 3 20 48 3151
2014 Non-shift worker 28 29 24 11 5 1 1 17 58 7698

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 21 26 19 10 2 2 30 43 1694
2020 Non-shift worker 10 20 27 26 14 2 2 41 31 6864
2019 Shift worker 23 21 25 18 8 3 3 27 47 1962
2019 Non-shift worker 17 23 28 18 10 2 2 29 41 6435
2018 Shift worker 20 22 24 22 7 2 4 30 45 1510
2018 Non-shift worker 17 26 27 18 9 1 2 27 45 5685
2017 Shift worker 17 18 26 20 9 3 7 32 39 2137
2017 Non-shift worker 15 23 27 20 10 2 3 31 40 6546
2014 Shift worker 12 20 29 23 10 3 4 35 34 3153
2014 Non-shift worker 15 21 28 21 10 1 3 33 38 7699

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 26 26 13 6 3 3 21 51 1692
2020 Non-shift worker 14 24 32 18 9 2 2 28 39 6877
2019 Shift worker 24 24 27 12 6 3 4 20 52 1968
2019 Non-shift worker 16 26 32 15 8 1 1 24 42 6437
2018 Shift worker 26 29 24 11 5 2 4 17 58 1511
2018 Non-shift worker 19 28 31 13 6 2 1 20 48 5704
2017 Shift worker 24 24 27 11 4 3 7 17 53 2137
2017 Non-shift worker 17 26 31 14 7 2 3 22 45 6542
2014 Shift worker 18 28 28 13 5 3 4 19 50 3148
2014 Non-shift worker 20 27 32 12 6 2 2 19 48 7684

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 19 33 23 9 2 2 32 33 1699
2020 Non-shift worker 5 15 33 31 14 1 1 46 21 6882
2019 Shift worker 15 21 31 22 7 1 3 30 38 1969
2019 Non-shift worker 7 15 33 29 14 1 1 44 22 6447

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 17 19 27 31 1 0 22 59 1692
2020 Non-shift worker 15 34 22 19 9 1 0 49 29 6869
2019 Shift worker 4 14 18 28 34 1 0 19 63 1960
2019 Non-shift worker 12 32 22 22 11 1 0 44 34 6440

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 25 16 19 26 0 0 39 45 1694
2020 Non-shift worker 37 32 11 12 8 0 0 69 20 6881
2019 Shift worker 13 26 18 18 24 0 0 40 42 1963
2019 Non-shift worker 37 32 11 12 8 1 0 69 20 6440
2018 Shift worker 12 25 17 19 27 0 1 37 46 1510
2018 Non-shift worker 30 32 12 14 11 0 0 63 25 5696
2017 Shift worker 11 24 18 19 27 1 1 35 47 2146
2017 Non-shift worker 33 32 11 13 10 1 0 66 23 6575
2014 Shift worker 15 31 18 19 17 1 0 46 37 3160
2014 Non-shift worker 35 32 10 12 9 0 0 68 22 7716

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 35 17 18 15 0 0 50 32 1696
2020 Non-shift worker 39 37 10 10 4 0 0 76 14 6870
2019 Shift worker 14 35 19 18 13 0 0 50 31 1966
2019 Non-shift worker 37 38 10 10 5 0 0 75 15 6438
2018 Shift worker 12 32 22 18 15 0 0 45 34 1513
2018 Non-shift worker 30 41 12 11 6 0 0 71 17 5689
2017 Shift worker 8 33 21 17 20 1 0 41 37 2137
2017 Non-shift worker 28 41 11 12 7 0 0 70 19 6566
2014 Shift worker 9 42 23 17 9 0 0 51 26 3158
2014 Non-shift worker 30 43 11 10 5 0 0 73 16 7708

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 34 26 13 13 1 0 48 26 1692
2020 Non-shift worker 35 40 14 6 3 1 0 76 9 6848
2019 Shift worker 12 35 25 14 12 1 1 47 27 1958
2019 Non-shift worker 34 41 14 7 3 1 0 76 10 6441
2018 Shift worker 10 35 25 12 15 1 1 46 28 1511
2018 Non-shift worker 28 43 17 7 5 1 0 71 12 5701

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 25 23 18 20 1 0 38 39 1697
2020 Non-shift worker 29 39 16 9 5 2 0 69 15 6862
2019 Shift worker 11 27 24 16 20 2 1 39 37 1964
2019 Non-shift worker 29 40 16 8 5 1 0 70 13 6425
2018 Shift worker 13 31 24 15 15 1 0 45 30 1515
2018 Non-shift worker 29 41 16 8 5 1 0 71 13 5690
2017 Shift worker 10 35 23 14 15 2 0 47 30 2148
2017 Non-shift worker 29 43 14 8 4 1 0 73 12 6562
2014 Shift worker 16 38 21 13 9 2 1 56 22 3163
2014 Non-shift worker 33 39 14 7 5 2 0 74 11 7720

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 27 27 12 15 3 1 45 28 1700
2020 Non-shift worker 33 37 17 6 4 3 1 72 10 6872
2019 Shift worker 16 30 26 11 14 3 1 47 26 1960
2019 Non-shift worker 34 40 16 5 3 2 0 75 8 6432
2018 Shift worker 17 33 25 9 13 2 1 52 22 1516
2018 Non-shift worker 32 40 17 5 3 2 0 74 9 5707
2017 Shift worker 13 30 27 11 15 3 1 45 27 2146
2017 Non-shift worker 33 38 17 5 4 2 1 73 10 6564
2014 Shift worker 20 37 22 9 7 3 1 60 17 3161
2014 Non-shift worker 36 38 14 5 3 3 0 77 9 7712

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 18 15 19 1 0 48 34 1699
2020 Non-shift worker 41 36 11 8 4 0 0 77 12 6868
2019 Shift worker 14 31 20 14 20 1 0 45 35 1963
2019 Non-shift worker 38 37 12 7 5 0 0 76 12 6453
2018 Shift worker 12 32 20 15 21 0 0 45 36 1512
2018 Non-shift worker 33 41 13 7 6 0 0 74 14 5690
2017 Shift worker 11 35 18 16 20 0 0 46 36 2146
2017 Non-shift worker 33 41 11 8 6 0 0 74 14 6565
2014 Shift worker 17 39 19 14 11 1 0 56 25 3160
2014 Non-shift worker 36 39 11 8 5 0 0 75 13 7713

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 28 18 11 16 3 2 53 28 1700
2020 Non-shift worker 43 29 12 6 5 3 2 76 11 6883

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 29 28 11 12 3 1 47 24 1700
2020 Non-shift worker 32 36 19 6 3 3 1 71 10 6884

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 28 18 13 18 3 2 48 33 1691
2020 Non-shift worker 40 34 11 7 5 2 1 76 12 6867

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 1 3 15 22 55 4 1 4 81 126
2020 Non-shift worker 4 8 21 18 40 6 3 12 64 161

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 21 21 22 27 1 1 29 50 1701
2020 Non-shift worker 20 32 20 13 10 3 2 55 24 6896
2019 Shift worker 8 20 23 20 26 2 1 29 48 1967
2019 Non-shift worker 23 33 17 13 10 2 2 58 24 6443
2018 Shift worker 6 19 21 21 31 1 1 25 53 1514
2018 Non-shift worker 15 34 18 15 14 3 1 51 30 5705
2017 Shift worker 6 20 22 20 28 2 1 28 50 2145
2017 Non-shift worker 20 33 16 15 13 2 2 55 28 6577
2014 Shift worker 10 29 23 19 16 2 1 40 37 3162
2014 Non-shift worker 24 34 15 13 10 2 2 60 25 7722

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 28 19 17 21 2 0 41 39 1705
2020 Non-shift worker 31 38 13 10 6 2 1 71 16 6886
2019 Shift worker 10 29 21 17 22 1 1 39 40 1962
2019 Non-shift worker 31 39 13 10 6 1 1 71 16 6452
2018 Shift worker 11 28 20 17 22 1 0 40 40 1518
2018 Non-shift worker 28 41 13 10 7 1 0 70 17 5705
2017 Shift worker 12 32 19 16 18 2 1 46 35 2144
2017 Non-shift worker 32 40 12 9 6 2 0 73 14 6556
2014 Shift worker 14 39 19 14 11 3 1 54 26 3158
2014 Non-shift worker 34 38 11 8 5 2 0 75 14 7716

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 23 24 17 24 1 0 33 42 1703
2020 Non-shift worker 28 36 18 10 6 1 0 65 17 6872
2019 Shift worker 8 24 22 19 27 1 0 32 46 1963
2019 Non-shift worker 26 37 19 10 7 1 0 63 18 6442
2018 Shift worker 7 26 20 19 27 0 0 34 46 1513
2018 Non-shift worker 24 37 19 12 8 0 0 61 20 5697

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 19 15 20 33 3 0 29 55 1703
2020 Non-shift worker 20 27 17 16 15 5 1 49 32 6882
2019 Shift worker 8 20 17 18 34 3 1 28 54 1964
2019 Non-shift worker 17 27 18 16 16 5 1 47 34 6446
2018 Shift worker 7 20 16 20 36 1 0 27 56 1523
2018 Non-shift worker 15 26 18 18 19 4 1 43 38 5707
2017 Shift worker 7 24 17 18 32 2 0 31 52 2142
2017 Non-shift worker 17 26 16 17 18 5 1 45 37 6560
2014 Shift worker 8 27 18 20 23 3 0 37 44 3161
2014 Non-shift worker 14 27 17 18 18 5 1 44 38 7717

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 47 11 19 10 0 0 61 29 1703
2020 Non-shift worker 28 49 5 13 4 0 0 77 17 6903

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 32 14 24 16 0 0 46 41 1705
2020 Non-shift worker 33 39 9 13 5 0 0 72 19 6894
2019 Shift worker 11 31 15 23 20 0 0 43 43 1962
2019 Non-shift worker 36 37 8 12 6 0 0 74 19 6463
2017 Shift worker 9 31 13 24 22 0 0 41 46 2150
2017 Non-shift worker 33 38 7 13 8 0 0 71 21 6576
2014 Shift worker 11 32 16 23 17 0 0 44 40 3157
2014 Non-shift worker 34 36 7 14 9 0 0 70 23 7709

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 32 15 23 17 0 0 44 41 1692
2020 Non-shift worker 33 40 11 12 4 0 0 73 16 6856
2019 Shift worker 11 33 14 23 18 0 0 45 42 1958
2019 Non-shift worker 32 40 12 11 5 0 0 72 16 6422
2017 Shift worker 10 34 15 22 19 0 0 44 41 2140
2017 Non-shift worker 31 41 10 12 5 0 0 73 18 6550
2014 Shift worker 11 38 16 23 12 0 0 49 34 3159
2014 Non-shift worker 32 41 10 11 5 0 0 73 16 7709

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 26 7 2 2 0 1 88 5 1699
2020 Non-shift worker 75 19 3 1 1 0 0 95 3 6873
2017 Shift worker 54 32 7 3 3 1 1 87 6 2141
2017 Non-shift worker 70 23 3 2 1 0 1 94 3 6559
2014 Shift worker 54 32 7 4 2 1 1 87 6 3159
2014 Non-shift worker 69 23 3 2 1 0 1 93 3 7713

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 12 11 9 16 24 10 45 38 1703
2020 Non-shift worker 33 16 10 6 8 19 9 67 19 6890
2019 Shift worker 21 12 11 9 17 23 6 48 37 1969
2019 Non-shift worker 34 16 11 8 8 19 6 65 21 6465

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 1701
2020 Non-shift worker 18 82 6882
2019 Shift worker 36 64 1965
2019 Non-shift worker 20 80 6451
2018 Shift worker 43 57 1523
2018 Non-shift worker 25 75 5714

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 544
2020 Non-shift worker 53 47 1130
2019 Shift worker 57 43 679
2019 Non-shift worker 56 44 1226
2018 Shift worker 57 43 600
2018 Non-shift worker 57 43 1333

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 67 33 544
2020 Non-shift worker 54 46 1130
2019 Shift worker 71 29 679
2019 Non-shift worker 58 42 1226
2018 Shift worker 71 29 600
2018 Non-shift worker 59 41 1333

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 544
2020 Non-shift worker 12 88 1130
2019 Shift worker 10 90 679
2019 Non-shift worker 13 87 1226
2018 Shift worker 7 93 600
2018 Non-shift worker 14 86 1333

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 544
2020 Non-shift worker 16 84 1130
2019 Shift worker 49 51 679
2019 Non-shift worker 16 84 1226
2018 Shift worker 49 51 600
2018 Non-shift worker 17 83 1333

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 544
2020 Non-shift worker 10 90 1130
2019 Shift worker 13 87 679
2019 Non-shift worker 8 92 1226
2018 Shift worker 10 90 600
2018 Non-shift worker 8 92 1333

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 544
2020 Non-shift worker 4 96 1130
2019 Shift worker 17 83 679
2019 Non-shift worker 5 95 1226
2018 Shift worker 16 84 600
2018 Non-shift worker 5 95 1333

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 544
2020 Non-shift worker 3 97 1130
2019 Shift worker 6 94 679
2019 Non-shift worker 5 95 1226
2018 Shift worker 6 94 600
2018 Non-shift worker 3 97 1333

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 544
2020 Non-shift worker 37 63 1130
2019 Shift worker 52 48 672
2019 Non-shift worker 37 63 1212
2018 Shift worker 50 50 599
2018 Non-shift worker 39 61 1336

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 544
2020 Non-shift worker 39 61 1130
2019 Shift worker 41 59 672
2019 Non-shift worker 39 61 1212
2018 Shift worker 42 58 599
2018 Non-shift worker 38 62 1336

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 544
2020 Non-shift worker 49 51 1130
2019 Shift worker 53 47 672
2019 Non-shift worker 49 51 1212
2018 Shift worker 54 46 599
2018 Non-shift worker 49 51 1336

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 544
2020 Non-shift worker 41 59 1130
2019 Shift worker 49 51 672
2019 Non-shift worker 41 59 1212
2018 Shift worker 50 50 599
2018 Non-shift worker 39 61 1336

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 544
2020 Non-shift worker 34 66 1130
2019 Shift worker 34 66 672
2019 Non-shift worker 33 67 1212
2018 Shift worker 37 63 599
2018 Non-shift worker 37 63 1336

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 67 33 544
2020 Non-shift worker 56 44 1130
2019 Shift worker 64 36 672
2019 Non-shift worker 58 42 1212
2018 Shift worker 72 28 599
2018 Non-shift worker 61 39 1336

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 544
2020 Non-shift worker 44 56 1130
2019 Shift worker 50 50 672
2019 Non-shift worker 41 59 1212
2018 Shift worker 52 48 599
2018 Non-shift worker 43 57 1336

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 544
2020 Non-shift worker 1 99 1130
2019 Shift worker 12 88 672
2019 Non-shift worker 2 98 1212
2018 Shift worker 12 88 599
2018 Non-shift worker 2 98 1336

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 544
2020 Non-shift worker 8 92 1130
2019 Shift worker 22 78 672
2019 Non-shift worker 9 91 1212
2018 Shift worker 23 77 599
2018 Non-shift worker 10 90 1336

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 544
2020 Non-shift worker 14 86 1130
2019 Shift worker 30 70 672
2019 Non-shift worker 15 85 1212
2018 Shift worker 29 71 599
2018 Non-shift worker 14 86 1336

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 65 35 544
2020 Non-shift worker 53 47 1130
2019 Shift worker 60 40 672
2019 Non-shift worker 50 50 1212
2018 Shift worker 60 40 599
2018 Non-shift worker 50 50 1336

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 544
2020 Non-shift worker 27 73 1130
2019 Shift worker 43 57 672
2019 Non-shift worker 27 73 1212
2018 Shift worker 46 54 599
2018 Non-shift worker 28 72 1336

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 544
2020 Non-shift worker 19 81 1130
2019 Shift worker 20 80 672
2019 Non-shift worker 19 81 1212
2018 Shift worker 17 83 599
2018 Non-shift worker 15 85 1336

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 544
2020 Non-shift worker 53 47 1130
2019 Shift worker 39 61 667
2019 Non-shift worker 54 46 1207
2018 Shift worker 35 65 601
2018 Non-shift worker 55 45 1331

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 544
2020 Non-shift worker 28 72 1130
2019 Shift worker 31 69 667
2019 Non-shift worker 30 70 1207
2018 Shift worker 32 68 601
2018 Non-shift worker 29 71 1331

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 544
2020 Non-shift worker 6 94 1130
2019 Shift worker 8 92 667
2019 Non-shift worker 8 92 1207
2018 Shift worker 6 94 601
2018 Non-shift worker 9 91 1331

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 544
2020 Non-shift worker 22 78 1130
2019 Shift worker 35 65 667
2019 Non-shift worker 25 75 1207
2018 Shift worker 33 67 601
2018 Non-shift worker 24 76 1331

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 544
2020 Non-shift worker 15 85 1130
2019 Shift worker 15 85 667
2019 Non-shift worker 12 88 1207
2018 Shift worker 15 85 601
2018 Non-shift worker 12 88 1331

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 544
2020 Non-shift worker 8 92 1130
2019 Shift worker 15 85 667
2019 Non-shift worker 9 91 1207
2018 Shift worker 10 90 601
2018 Non-shift worker 9 91 1331

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 544
2020 Non-shift worker 14 86 1130
2019 Shift worker 24 76 667
2019 Non-shift worker 15 85 1207
2018 Shift worker 22 78 601
2018 Non-shift worker 16 84 1331

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 544
2020 Non-shift worker 11 89 1130
2019 Shift worker 16 84 667
2019 Non-shift worker 13 87 1207
2018 Shift worker 15 85 601
2018 Non-shift worker 13 87 1331

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 544
2020 Non-shift worker 27 73 1130
2019 Shift worker 26 74 667
2019 Non-shift worker 24 76 1207
2018 Shift worker 30 70 601
2018 Non-shift worker 22 78 1331

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 487
2020 Non-shift worker 10 90 1044
2019 Shift worker 13 87 571
2019 Non-shift worker 11 89 1099
2018 Shift worker 11 89 542
2018 Non-shift worker 11 89 1215

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 487
2020 Non-shift worker 15 85 1044
2019 Shift worker 14 86 571
2019 Non-shift worker 17 83 1099
2018 Shift worker 13 87 542
2018 Non-shift worker 15 85 1215

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 487
2020 Non-shift worker 11 89 1044
2019 Shift worker 9 91 571
2019 Non-shift worker 9 91 1099
2018 Shift worker 9 91 542
2018 Non-shift worker 9 91 1215

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 487
2020 Non-shift worker 7 93 1044
2019 Shift worker 5 95 571
2019 Non-shift worker 5 95 1099
2018 Shift worker 7 93 542
2018 Non-shift worker 6 94 1215

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 487
2020 Non-shift worker 10 90 1044
2019 Shift worker 4 96 571
2019 Non-shift worker 10 90 1099
2018 Shift worker 4 96 542
2018 Non-shift worker 9 91 1215

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 487
2020 Non-shift worker 5 95 1044
2019 Shift worker 4 96 571
2019 Non-shift worker 9 91 1099
2018 Shift worker 4 96 542
2018 Non-shift worker 10 90 1215

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 487
2020 Non-shift worker 7 93 1044
2019 Shift worker 2 98 571
2019 Non-shift worker 10 90 1099
2018 Shift worker 3 97 542
2018 Non-shift worker 8 92 1215

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 487
2020 Non-shift worker 10 90 1044
2019 Shift worker 11 89 571
2019 Non-shift worker 9 91 1099
2018 Shift worker 12 88 542
2018 Non-shift worker 8 92 1215

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 487
2020 Non-shift worker 13 87 1044
2019 Shift worker 14 86 571
2019 Non-shift worker 14 86 1099
2018 Shift worker 13 87 542
2018 Non-shift worker 12 88 1215

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 487
2020 Non-shift worker 33 67 1044
2019 Shift worker 38 62 571
2019 Non-shift worker 35 65 1099
2018 Shift worker 42 58 542
2018 Non-shift worker 33 67 1215

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 487
2020 Non-shift worker 10 90 1044
2019 Shift worker 13 87 571
2019 Non-shift worker 13 87 1099
2018 Shift worker 15 85 542
2018 Non-shift worker 9 91 1215

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 487
2020 Non-shift worker 50 50 1044
2019 Shift worker 52 48 571
2019 Non-shift worker 52 48 1099
2018 Shift worker 56 44 542
2018 Non-shift worker 47 53 1215

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 487
2020 Non-shift worker 2 98 1044
2019 Shift worker 3 97 571
2019 Non-shift worker 2 98 1099
2018 Shift worker 5 95 542
2018 Non-shift worker 2 98 1215

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 67 33 487
2020 Non-shift worker 61 39 1044
2019 Shift worker 65 35 571
2019 Non-shift worker 61 39 1099
2018 Shift worker 70 30 542
2018 Non-shift worker 57 43 1215

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 487
2020 Non-shift worker 4 96 1044
2019 Shift worker 5 95 571
2019 Non-shift worker 4 96 1099
2018 Shift worker 4 96 542
2018 Non-shift worker 4 96 1215

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 487
2020 Non-shift worker 15 85 1044
2019 Shift worker 13 87 571
2019 Non-shift worker 14 86 1099
2018 Shift worker 13 87 542
2018 Non-shift worker 15 85 1215

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 15 20 18 29 8 2 24 53 1705
2020 Non-shift worker 16 21 20 12 11 15 4 46 28 6888
2019 Shift worker 6 16 21 17 31 7 2 24 53 1971
2019 Non-shift worker 14 22 21 13 13 13 4 43 31 6473
2018 Shift worker 5 15 21 19 35 4 1 21 56 1522
2018 Non-shift worker 11 22 23 15 16 10 2 39 34 5710
2017 Shift worker 4 15 22 16 31 9 3 22 53 2149
2017 Non-shift worker 12 22 21 12 14 14 5 42 32 6582
2014 Shift worker 6 19 26 16 20 11 2 29 41 3162
2014 Non-shift worker 13 23 21 11 13 15 4 45 30 7712

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 22 19 18 26 4 0 34 46 1705
2020 Non-shift worker 26 31 19 11 9 4 1 59 21 6877
2019 Shift worker 10 22 22 17 26 3 0 33 44 1964
2019 Non-shift worker 25 32 19 11 9 3 1 59 21 6461
2018 Shift worker 8 23 21 17 29 2 0 32 47 1517
2018 Non-shift worker 21 32 20 13 11 3 0 55 25 5706
2017 Shift worker 7 21 22 16 29 5 1 29 48 2144
2017 Non-shift worker 20 32 19 12 11 5 1 55 25 6571
2014 Shift worker 9 27 23 17 19 5 1 37 38 3150
2014 Non-shift worker 21 31 20 11 10 6 1 56 23 7709

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 1696
2020 Non-shift worker 10 90 6877
2019 Shift worker 22 78 1955
2019 Non-shift worker 9 91 6452
2018 Shift worker 23 77 1514
2018 Non-shift worker 10 90 5708

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 319
2020 Non-shift worker 40 60 620
2019 Shift worker 47 53 393
2019 Non-shift worker 44 56 553
2018 Shift worker 44 56 310
2018 Non-shift worker 44 56 521

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 76 24 319
2020 Non-shift worker 74 26 620
2019 Shift worker 79 21 393
2019 Non-shift worker 78 22 553
2018 Shift worker 75 25 310
2018 Non-shift worker 72 28 521

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 319
2020 Non-shift worker 7 93 620
2019 Shift worker 6 94 393
2019 Non-shift worker 8 92 553
2018 Shift worker 4 96 310
2018 Non-shift worker 4 96 521

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 30 70 319
2020 Non-shift worker 10 90 620
2019 Shift worker 31 69 393
2019 Non-shift worker 13 87 553
2018 Shift worker 32 68 310
2018 Non-shift worker 10 90 521

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 319
2020 Non-shift worker 12 88 620
2019 Shift worker 13 87 393
2019 Non-shift worker 9 91 553
2018 Shift worker 12 88 310
2018 Non-shift worker 9 91 521

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 319
2020 Non-shift worker 5 95 620
2019 Shift worker 12 88 393
2019 Non-shift worker 7 93 553
2018 Shift worker 13 87 310
2018 Non-shift worker 4 96 521

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 319
2020 Non-shift worker 6 94 620
2019 Shift worker 7 93 393
2019 Non-shift worker 11 89 553
2018 Shift worker 10 90 310
2018 Non-shift worker 6 94 521

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 319
2020 Non-shift worker 25 75 620
2019 Shift worker 42 58 387
2019 Non-shift worker 30 70 540
2018 Shift worker 39 61 309
2018 Non-shift worker 30 70 523

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 319
2020 Non-shift worker 14 86 620
2019 Shift worker 28 72 387
2019 Non-shift worker 18 82 540
2018 Shift worker 27 73 309
2018 Non-shift worker 17 83 523

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 319
2020 Non-shift worker 12 88 620
2019 Shift worker 30 70 387
2019 Non-shift worker 14 86 540
2018 Shift worker 29 71 309
2018 Non-shift worker 13 87 523

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 319
2020 Non-shift worker 4 96 620
2019 Shift worker 11 89 387
2019 Non-shift worker 8 92 540
2018 Shift worker 12 88 309
2018 Non-shift worker 4 96 523

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 319
2020 Non-shift worker 19 81 620
2019 Shift worker 23 77 387
2019 Non-shift worker 21 79 540
2018 Shift worker 18 82 309
2018 Non-shift worker 19 81 523

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 319
2020 Non-shift worker 25 75 620
2019 Shift worker 41 59 387
2019 Non-shift worker 28 72 540
2018 Shift worker 41 59 309
2018 Non-shift worker 24 76 523

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 319
2020 Non-shift worker 6 94 620
2019 Shift worker 6 94 387
2019 Non-shift worker 5 95 540
2018 Shift worker 10 90 309
2018 Non-shift worker 6 94 523

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 319
2020 Non-shift worker 3 97 620
2019 Shift worker 3 97 387
2019 Non-shift worker 3 97 540
2018 Shift worker 4 96 309
2018 Non-shift worker 3 97 523

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 319
2020 Non-shift worker 8 92 620
2019 Shift worker 12 88 387
2019 Non-shift worker 10 90 540
2018 Shift worker 13 87 309
2018 Non-shift worker 8 92 523

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 319
2020 Non-shift worker 17 83 620
2019 Shift worker 17 83 387
2019 Non-shift worker 14 86 540
2018 Shift worker 12 88 309
2018 Non-shift worker 13 87 523

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 3 97 387
2019 Non-shift worker 1 99 540

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 319
2020 Non-shift worker 26 74 620
2019 Shift worker 15 85 387
2019 Non-shift worker 25 75 540
2018 Shift worker 18 82 309
2018 Non-shift worker 22 78 523

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 319
2020 Non-shift worker 18 82 620
2019 Shift worker 15 85 387
2019 Non-shift worker 19 81 540
2018 Shift worker 15 85 309
2018 Non-shift worker 18 82 523

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 319
2020 Non-shift worker 35 65 620
2019 Shift worker 25 75 386
2019 Non-shift worker 35 65 536
2018 Shift worker 23 77 310
2018 Non-shift worker 33 67 522

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 319
2020 Non-shift worker 18 82 620
2019 Shift worker 19 81 386
2019 Non-shift worker 19 81 536
2018 Shift worker 18 82 310
2018 Non-shift worker 19 81 522

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 319
2020 Non-shift worker 4 96 620
2019 Shift worker 6 94 386
2019 Non-shift worker 6 94 536
2018 Shift worker 4 96 310
2018 Non-shift worker 5 95 522

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 319
2020 Non-shift worker 21 79 620
2019 Shift worker 25 75 386
2019 Non-shift worker 20 80 536
2018 Shift worker 26 74 310
2018 Non-shift worker 21 79 522

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 319
2020 Non-shift worker 7 93 620
2019 Shift worker 7 93 386
2019 Non-shift worker 5 95 536
2018 Shift worker 6 94 310
2018 Non-shift worker 5 95 522

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 319
2020 Non-shift worker 8 92 620
2019 Shift worker 8 92 386
2019 Non-shift worker 8 92 536
2018 Shift worker 7 93 310
2018 Non-shift worker 10 90 522

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 319
2020 Non-shift worker 9 91 620
2019 Shift worker 13 87 386
2019 Non-shift worker 12 88 536
2018 Shift worker 12 88 310
2018 Non-shift worker 11 89 522

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 319
2020 Non-shift worker 8 92 620
2019 Shift worker 11 89 386
2019 Non-shift worker 8 92 536
2018 Shift worker 9 91 310
2018 Non-shift worker 9 91 522

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 319
2020 Non-shift worker 42 58 620
2019 Shift worker 43 57 386
2019 Non-shift worker 42 58 536
2018 Shift worker 49 51 310
2018 Non-shift worker 44 56 522

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 292
2020 Non-shift worker 6 94 574
2019 Shift worker 6 94 331
2019 Non-shift worker 5 95 460
2018 Shift worker 6 94 287
2018 Non-shift worker 7 93 465

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 292
2020 Non-shift worker 12 88 574
2019 Shift worker 8 92 331
2019 Non-shift worker 11 89 460
2018 Shift worker 7 93 287
2018 Non-shift worker 9 91 465

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 292
2020 Non-shift worker 4 96 574
2019 Shift worker 5 95 331
2019 Non-shift worker 3 97 460
2018 Shift worker 3 97 287
2018 Non-shift worker 4 96 465

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 292
2020 Non-shift worker 3 97 574
2019 Shift worker 3 97 331
2019 Non-shift worker 3 97 460
2018 Shift worker 2 98 287
2018 Non-shift worker 3 97 465

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 292
2020 Non-shift worker 2 98 574
2018 Shift worker 1 99 287
2018 Non-shift worker 5 95 465

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 3 97 331
2019 Non-shift worker 4 96 460
2018 Shift worker 3 97 287
2018 Non-shift worker 3 97 465

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 292
2020 Non-shift worker 5 95 574
2019 Shift worker 2 98 331
2019 Non-shift worker 7 93 460
2018 Shift worker 2 98 287
2018 Non-shift worker 6 94 465

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 292
2020 Non-shift worker 12 88 574
2019 Shift worker 10 90 331
2019 Non-shift worker 11 89 460
2018 Shift worker 11 89 287
2018 Non-shift worker 6 94 465

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 292
2020 Non-shift worker 12 88 574
2019 Shift worker 12 88 331
2019 Non-shift worker 12 88 460
2018 Shift worker 13 87 287
2018 Non-shift worker 11 89 465

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 292
2020 Non-shift worker 30 70 574
2019 Shift worker 36 64 331
2019 Non-shift worker 37 63 460
2018 Shift worker 32 68 287
2018 Non-shift worker 29 71 465

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 292
2020 Non-shift worker 11 89 574
2019 Shift worker 12 88 331
2019 Non-shift worker 12 88 460
2018 Shift worker 14 86 287
2018 Non-shift worker 9 91 465

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 52 48 292
2020 Non-shift worker 50 50 574
2019 Shift worker 49 51 331
2019 Non-shift worker 51 49 460
2018 Shift worker 44 56 287
2018 Non-shift worker 47 53 465

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 292
2020 Non-shift worker 2 98 574
2019 Shift worker 3 97 331
2019 Non-shift worker 3 97 460
2018 Shift worker 3 97 287
2018 Non-shift worker 1 99 465

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 70 30 292
2020 Non-shift worker 64 36 574
2019 Shift worker 70 30 331
2019 Non-shift worker 66 34 460
2018 Shift worker 70 30 287
2018 Non-shift worker 61 39 465

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 292
2020 Non-shift worker 5 95 574
2019 Shift worker 5 95 331
2019 Non-shift worker 3 97 460
2018 Shift worker 4 96 287
2018 Non-shift worker 4 96 465

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 292
2020 Non-shift worker 12 88 574
2019 Shift worker 11 89 331
2019 Non-shift worker 11 89 460
2018 Shift worker 14 86 287
2018 Non-shift worker 14 86 465

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 16 28 14 20 12 3 28 39 1699
2020 Non-shift worker 18 22 23 8 6 18 4 52 18 6881
2019 Shift worker 8 18 27 14 22 10 2 29 40 1963
2019 Non-shift worker 17 22 26 7 7 17 5 50 17 6450
2018 Shift worker 6 17 31 12 23 8 1 26 39 1521
2018 Non-shift worker 14 24 29 8 8 15 3 46 19 5693
2017 Shift worker 6 19 29 11 19 12 4 31 35 2147
2017 Non-shift worker 14 23 25 7 7 19 5 50 17 6573
2014 Shift worker 8 22 29 11 12 15 3 36 28 3161
2014 Non-shift worker 16 22 24 6 5 21 5 52 16 7719

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 22 25 14 19 6 1 36 36 1692
2020 Non-shift worker 28 31 21 8 6 6 1 63 14 6870
2019 Shift worker 12 23 25 13 20 5 1 37 36 1956
2019 Non-shift worker 28 32 21 6 6 6 1 64 13 6446
2018 Shift worker 9 25 27 13 22 3 1 36 36 1517
2018 Non-shift worker 23 33 24 8 7 5 1 59 16 5692
2017 Shift worker 9 24 27 12 18 7 2 36 34 2144
2017 Non-shift worker 23 34 21 6 6 8 1 63 14 6560
2014 Shift worker 10 29 28 11 12 9 1 44 26 3155
2014 Non-shift worker 25 32 21 7 5 10 1 64 13 7708

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 1688
2020 Non-shift worker 10 90 6858

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 1702
2020 Non-shift worker 17 83 6870
2019 Shift worker 23 77 1962
2019 Non-shift worker 21 79 6456
2017 Shift worker 24 76 2144
2017 Non-shift worker 21 79 6568
2014 Shift worker 19 81 3154
2014 Non-shift worker 18 82 7713

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 312
2020 Non-shift worker 59 41 1111

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 75 25 312
2020 Non-shift worker 80 20 1114
2019 Shift worker 74 26 439
2019 Non-shift worker 80 20 1295
2017 Shift worker 70 30 505
2017 Non-shift worker 78 22 1296
2014 Shift worker 71 29 591
2014 Non-shift worker 76 24 1343

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 32 14 12 9 0 0 65 21 235
2020 Non-shift worker 40 37 9 9 5 1 0 77 14 885
2019 Shift worker 34 33 12 14 8 0 0 67 22 316
2019 Non-shift worker 44 31 7 10 6 1 0 76 17 1012
2017 Shift worker 34 42 10 8 6 0 1 76 14 353
2017 Non-shift worker 42 36 5 10 5 1 1 80 15 1016
2014 Shift worker 36 38 9 9 7 0 0 74 17 415
2014 Non-shift worker 46 33 6 9 4 0 0 80 14 1003

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 27 16 17 16 3 3 48 35 1701
2020 Non-shift worker 40 34 11 7 5 2 1 76 13 6879
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 19 16 21 32 2 0 28 55 1698
2020 Non-shift worker 24 32 17 15 10 2 0 57 26 6880

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 27 17 23 22 0 0 38 46 1703
2020 Non-shift worker 25 38 13 17 6 0 0 63 23 6893

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 25 18 22 24 1 0 35 47 1697
2020 Non-shift worker 26 36 15 15 7 0 0 62 22 6879

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 33 20 17 16 1 0 46 34 1689
2020 Non-shift worker 27 41 18 9 4 0 1 69 14 6851

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 29 23 17 17 1 1 41 35 1693
2020 Non-shift worker 34 37 15 9 4 1 1 72 13 6861

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 18 15 3 5 16 7 71 10 1699
2020 Non-shift worker 53 19 8 1 2 11 6 87 3 6860

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 29 19 17 21 2 0 42 39 1692
2020 Non-shift worker 35 37 13 9 4 2 0 74 13 6862

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 29 15 14 23 1 0 47 38 1693
2020 Non-shift worker 44 31 10 9 6 0 0 75 15 6850

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 24 17 19 27 0 0 36 47 1693
2020 Non-shift worker 36 32 12 11 7 0 0 69 19 6865

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 180
2020 Non-shift worker 71 29 1750

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 19 26 35 13 0 0 26 48 33
2020 Non-shift worker 15 31 19 22 12 0 0 47 34 1433

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 32 21 18 17 1 0 43 36 1704
2020 Non-shift worker 26 42 16 10 4 1 0 69 14 6891
2019 Shift worker 10 34 21 18 17 1 0 44 35 1959
2019 Non-shift worker 23 44 17 10 5 1 0 68 15 6448
2018 Shift worker 9 34 19 18 19 1 0 44 37 1515
2018 Non-shift worker 21 45 17 11 5 1 0 66 16 5701
2017 Shift worker 8 35 18 17 20 2 0 44 37 2148
2017 Non-shift worker 20 43 17 10 8 2 0 64 18 6570

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 23 14 16 30 1 0 39 47 1701
2020 Non-shift worker 35 30 12 12 10 1 0 66 22 6877

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 23 24 11 18 6 1 43 31 1688
2020 Non-shift worker 42 30 14 6 6 3 1 74 12 6858

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 13 13 20 48 1 0 18 69 1700
2020 Non-shift worker 22 29 17 17 14 1 0 52 31 6888
2019 Shift worker 4 11 13 22 48 1 0 16 71 1966
2019 Non-shift worker 15 29 19 20 16 1 0 45 36 6450
2018 Shift worker 4 12 12 22 50 0 0 16 72 1517
2018 Non-shift worker 13 30 17 20 19 1 0 44 39 5718
2017 Shift worker 3 12 13 21 50 1 0 15 72 2146
2017 Non-shift worker 10 31 18 20 19 1 0 42 40 6571

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 41 17 22 5 0 0 56 27 180
2020 Non-shift worker 20 50 14 12 3 0 1 70 16 1749
2019 Shift worker 10 45 19 14 11 1 1 56 26 174
2019 Non-shift worker 18 49 15 12 5 1 1 68 17 1600

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 25 19 26 0 0 30 45 1705
2020 Non-shift worker 18 26 26 15 14 0 1 44 30 6899

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 21 21 16 25 0 0 38 41 1703
2020 Non-shift worker 21 25 23 14 16 0 0 47 30 6876
2019 Shift worker 14 18 20 15 32 0 1 32 48 1971
2019 Non-shift worker 15 22 21 16 25 0 1 37 42 6457
2018 Shift worker 11 14 17 17 41 1 1 24 58 1526
2018 Non-shift worker 13 19 22 17 28 0 1 32 46 5716
2017 Shift worker 11 13 14 17 43 1 1 24 62 2149
2017 Non-shift worker 16 20 18 17 27 0 1 36 45 6569

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 30 25 10 9 0 1 55 19 1701
2020 Non-shift worker 17 24 26 18 15 0 0 41 32 6884
2019 Shift worker 23 30 25 11 9 0 2 54 20 1968
2019 Non-shift worker 15 25 26 17 15 0 0 41 33 6468
2018 Shift worker 22 30 27 12 7 0 2 53 19 1521
2018 Non-shift worker 12 23 30 18 16 0 0 36 34 5718
2017 Shift worker 23 29 26 11 8 1 2 53 20 2137
2017 Non-shift worker 14 24 27 19 16 0 1 38 35 6561

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 28 19 6 7 0 5 67 13 1689
2020 Non-shift worker 26 31 23 12 8 0 1 57 20 6878
2019 Shift worker 30 31 19 7 8 1 5 64 16 1945
2019 Non-shift worker 23 32 24 12 9 0 1 55 21 6421
2018 Shift worker 28 30 22 9 7 1 4 61 16 1498
2018 Non-shift worker 18 30 27 14 9 0 1 49 24 5685
2017 Shift worker 27 30 20 9 8 1 5 61 18 2135
2017 Non-shift worker 21 29 25 14 9 0 1 51 24 6554

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 18 22 18 26 0 1 33 45 1702
2020 Non-shift worker 20 24 22 16 15 0 1 45 32 6863
2019 Shift worker 11 18 21 19 30 0 1 29 49 1964
2019 Non-shift worker 17 22 22 18 20 0 1 39 39 6434
2018 Shift worker 11 20 20 19 28 0 1 32 47 1515
2018 Non-shift worker 14 20 23 20 21 0 1 35 41 5696
2017 Shift worker 14 22 25 17 19 1 2 37 37 2143
2017 Non-shift worker 17 22 22 18 19 1 2 39 38 6562

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 22 18 13 18 0 1 50 32 1693
2020 Non-shift worker 46 23 13 7 5 0 5 74 13 6847
2019 Shift worker 27 25 18 11 17 1 2 53 28 1960
2019 Non-shift worker 48 22 13 6 5 0 7 75 12 6437
2018 Shift worker 27 25 20 11 14 1 2 53 26 1515
2018 Non-shift worker 44 23 14 6 5 0 7 73 12 5693
2017 Shift worker 31 28 18 11 8 1 4 62 19 2138
2017 Non-shift worker 42 23 13 6 4 1 10 74 12 6556

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 21 23 16 19 0 1 41 36 1700
2020 Non-shift worker 29 28 20 11 10 0 1 58 22 6873
2019 Shift worker 20 23 25 12 19 0 1 43 31 1961
2019 Non-shift worker 31 29 20 10 9 0 1 61 19 6444
2018 Shift worker 17 20 26 15 20 0 1 38 36 1519
2018 Non-shift worker 25 28 23 12 10 0 1 54 23 5697
2017 Shift worker 17 26 25 16 14 0 1 44 31 2144
2017 Non-shift worker 25 31 23 12 8 0 1 57 20 6543

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 21 21 13 18 0 5 45 32 1697
2020 Non-shift worker 29 24 20 11 11 0 5 56 23 6879

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 22 24 20 18 1 1 37 39 1698
2020 Non-shift worker 28 33 21 10 6 0 1 62 17 6859
2019 Shift worker 13 23 25 17 20 1 1 37 38 1956
2019 Non-shift worker 26 35 23 10 5 1 1 62 15 6451
2018 Shift worker 13 21 25 18 21 1 1 35 40 1519
2018 Non-shift worker 20 34 26 11 7 1 1 55 19 5704
2017 Shift worker 12 22 27 19 17 1 1 35 37 2142
2017 Non-shift worker 23 33 23 12 7 1 1 57 19 6535

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 19 24 20 23 1 0 32 44 1690
2020 Non-shift worker 21 31 24 15 9 0 1 52 24 6853
2019 Shift worker 13 21 24 19 21 1 1 35 41 1957
2019 Non-shift worker 20 33 25 13 8 0 1 53 21 6444
2018 Shift worker 12 20 26 18 23 0 1 32 42 1517
2018 Non-shift worker 16 32 26 16 9 0 1 49 25 5706
2017 Shift worker 12 24 25 19 18 1 1 37 38 2138
2017 Non-shift worker 18 30 25 16 10 1 1 49 26 6545

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 20 23 19 21 1 0 36 41 1686
2020 Non-shift worker 29 32 21 10 7 0 1 61 18 6859
2019 Shift worker 15 22 25 16 21 1 1 37 37 1952
2019 Non-shift worker 29 34 20 10 5 0 1 64 15 6435
2018 Shift worker 13 23 25 18 20 0 1 36 39 1506
2018 Non-shift worker 24 34 23 12 7 0 1 58 19 5697
2017 Shift worker 14 25 24 18 17 1 1 40 36 2142
2017 Non-shift worker 26 33 20 12 7 0 1 59 20 6542

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 18 19 17 28 0 0 36 45 1690
2020 Non-shift worker 38 27 15 10 9 0 1 66 19 6852
2019 Shift worker 17 20 21 14 25 1 1 38 40 1955
2019 Non-shift worker 37 29 17 9 7 0 1 66 17 6438

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 26 20 10 13 1 1 57 23 1691
2020 Non-shift worker 30 29 21 12 8 0 1 59 20 6868

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 27 21 11 14 1 1 54 25 1688
2020 Non-shift worker 25 30 23 13 8 0 1 56 21 6859
2019 Shift worker 26 29 23 10 10 1 1 56 21 1939
2019 Non-shift worker 27 32 22 11 7 0 1 60 18 6432
2018 Shift worker 23 32 21 11 12 0 1 56 23 1507
2018 Non-shift worker 23 31 24 13 8 0 1 54 21 5682
2017 Shift worker 24 30 22 10 10 1 2 56 21 2134
2017 Non-shift worker 23 31 22 13 9 1 1 56 22 6526

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 22 25 16 14 0 0 44 30 1686
2020 Non-shift worker 38 30 19 8 5 0 1 68 13 6837
2019 Shift worker 22 24 23 12 17 0 1 47 29 1950
2019 Non-shift worker 43 28 16 7 5 0 1 72 12 6431
2018 Shift worker 23 26 22 14 14 0 0 49 29 1508
2018 Non-shift worker 40 29 17 7 5 0 1 70 13 5675
2017 Shift worker 22 26 24 15 12 0 1 48 28 2147
2017 Non-shift worker 43 28 16 8 5 0 1 71 12 6567

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 31 18 7 8 1 1 66 16 1685
2020 Non-shift worker 37 32 18 7 4 0 1 70 11 6845

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 23 12 5 7 1 3 74 13 1684
2020 Non-shift worker 62 20 9 3 3 0 4 85 6 6856
2019 Shift worker 44 20 13 5 11 2 5 69 17 1952
2019 Non-shift worker 67 16 6 3 3 1 5 87 6 6407
2018 Shift worker 42 23 15 7 11 1 2 67 18 1509
2018 Non-shift worker 60 20 8 3 3 1 4 84 7 5689

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 20 13 9 14 1 1 63 23 1687
2020 Non-shift worker 67 15 7 4 5 1 2 83 9 6841
2019 Shift worker 38 21 15 10 14 1 1 60 24 1958
2019 Non-shift worker 61 17 10 5 6 1 1 79 11 6440
2018 Shift worker 32 20 19 12 15 1 1 53 28 1513
2018 Non-shift worker 53 20 11 5 7 1 2 76 12 5698
2017 Shift worker 33 25 17 11 12 1 2 59 24 2145
2017 Non-shift worker 58 19 9 6 5 0 2 79 11 6567

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 17 7 8 0 1 68 15 1686
2020 Non-shift worker 56 25 10 4 3 0 1 82 8 6839
2019 Shift worker 33 34 17 7 8 0 1 68 15 1952
2019 Non-shift worker 47 31 13 5 3 0 1 79 8 6419
2018 Shift worker 28 33 19 10 9 0 1 61 19 1521
2018 Non-shift worker 42 32 15 6 5 0 1 74 11 5694
2017 Shift worker 25 36 18 10 8 1 1 63 19 2147
2017 Non-shift worker 44 31 13 6 4 0 1 77 10 6558

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 23 16 10 18 0 1 56 28 1683
2020 Non-shift worker 57 20 10 6 6 0 1 78 12 6845
2019 Shift worker 31 22 17 12 17 1 1 54 29 1946
2019 Non-shift worker 53 23 11 6 6 0 1 77 12 6414
2018 Shift worker 24 23 19 12 21 0 1 47 34 1515
2018 Non-shift worker 44 25 14 7 8 0 1 70 15 5679
2017 Shift worker 26 27 18 13 15 1 1 54 28 2141
2017 Non-shift worker 49 23 12 7 7 0 1 74 14 6566

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 13 7 1 2 1 25 86 5 1681
2020 Non-shift worker 57 14 6 3 1 0 19 87 5 6851
2019 Shift worker 50 13 7 2 3 1 23 83 8 1936
2019 Non-shift worker 52 15 8 3 1 0 21 85 5 6389
2018 Shift worker 47 13 7 3 3 0 26 82 8 1501
2018 Non-shift worker 46 16 8 3 2 0 25 82 7 5647
2017 Shift worker 42 17 8 3 3 1 26 82 7 2144
2017 Non-shift worker 48 15 8 3 2 0 24 84 6 6550

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 23 11 6 5 1 3 77 11 1703
2020 Non-shift worker 63 23 8 2 1 0 3 88 3 6880
2019 Shift worker 51 23 11 4 4 1 5 79 9 1947
2019 Non-shift worker 63 22 8 2 1 0 4 89 3 6402
2018 Shift worker 48 23 13 4 4 0 6 77 9 1516
2018 Non-shift worker 59 22 9 2 1 0 6 87 4 5657
2017 Shift worker 45 28 11 3 4 1 8 80 8 2133
2017 Non-shift worker 61 21 8 2 1 0 6 88 3 6510

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 14 5 2 3 1 3 90 6 1706
2020 Non-shift worker 68 15 7 4 5 0 2 84 8 6896
2019 Shift worker 72 13 5 3 3 1 4 89 6 1949
2019 Non-shift worker 68 15 6 3 5 0 2 85 9 6429
2018 Shift worker 67 16 6 2 4 0 5 88 6 1520
2018 Non-shift worker 63 16 7 4 6 0 4 82 11 5684
2017 Shift worker 64 17 7 3 3 1 6 86 6 2148
2017 Non-shift worker 62 17 7 5 5 0 4 82 11 6570

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 28 14 6 4 0 2 75 11 1700
2020 Non-shift worker 47 30 14 5 2 0 1 79 7 6880
2019 Shift worker 48 29 13 4 3 1 2 79 7 1944
2019 Non-shift worker 53 29 12 3 2 0 1 83 5 6406
2018 Shift worker 46 29 14 5 4 0 2 76 9 1510
2018 Non-shift worker 47 31 14 4 2 0 2 79 6 5670
2017 Shift worker 43 31 14 4 4 1 4 77 8 2146
2017 Non-shift worker 48 31 13 4 2 0 2 81 5 6566

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 27 28 15 13 0 0 44 28 1698
2020 Non-shift worker 19 36 27 11 7 0 0 56 17 6879

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 20 34 24 15 0 0 27 39 1701
2020 Non-shift worker 10 30 36 17 7 0 0 40 24 6885
2019 Shift worker 8 21 35 20 15 0 0 29 36 1964
2019 Non-shift worker 12 29 37 15 6 0 0 41 22 6469
2018 Shift worker 5 18 36 24 16 0 0 23 41 1519
2018 Non-shift worker 9 27 39 17 8 0 0 36 25 5716
2017 Shift worker 5 18 38 21 17 0 0 23 39 2151
2017 Non-shift worker 8 25 40 17 9 0 0 33 26 6577

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 30 34 11 4 0 0 14 52 1697
2020 Non-shift worker 15 24 37 17 6 0 0 24 39 6857
2019 Shift worker 21 26 34 13 5 0 0 18 48 1949
2019 Non-shift worker 14 24 38 17 7 0 0 24 38 6393
2018 Shift worker 23 29 33 10 4 0 0 15 52 1507
2018 Non-shift worker 15 25 39 16 6 0 0 22 40 5681
2017 Shift worker 18 29 36 12 5 0 0 17 47 2137
2017 Non-shift worker 11 26 40 15 6 0 0 22 38 6558
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 37 23 1 48 52 1708
2020 Non-shift worker 47 37 15 1 44 56 6903

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 720
2020 Non-shift worker 27 73 3223

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 15 15 13 22 2 7 44 39 1695
2020 Non-shift worker 32 19 16 11 13 1 8 56 26 6882
2019 Shift worker 21 12 15 14 32 1 5 35 49 1940
2019 Non-shift worker 28 17 18 13 17 1 6 49 32 6364
2018 Shift worker 22 10 13 14 35 1 5 33 53 1515
2018 Non-shift worker 29 16 16 12 19 1 7 49 33 5703

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 11 16 19 47 1 3 15 68 724
2020 Non-shift worker 7 16 16 19 37 1 4 24 58 3226

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 2 9 11 19 56 1 1 12 77 723
2020 Non-shift worker 4 13 13 21 46 1 1 18 69 3229
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