2020 Public Service Employee Survey Results by Theme for Department of National Defence by Question 110. What is your first official language?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 38 12 8 4 0 0 76 12 9963
2020 First official language - French 38 40 12 7 4 0 0 77 11 3881
2019 First official language - English 37 37 12 8 5 0 0 74 14 9668
2019 First official language - French 37 41 12 6 3 0 0 78 9 3659
2018 First official language - English 34 41 12 8 6 0 0 75 14 7501
2018 First official language - French 36 40 13 7 4 0 0 76 11 2853
2017 First official language - English 34 43 10 8 5 0 0 76 13 9161
2017 First official language - French 34 45 13 5 3 0 0 79 8 3428
2014 First official language - English 31 44 10 9 6 0 0 75 15 10646
2014 First official language - French 30 47 13 7 3 0 0 77 10 4069

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 35 13 11 8 0 0 69 18 9953
2020 First official language - French 32 37 17 9 6 0 0 68 15 3875
2019 First official language - English 31 35 14 11 9 0 0 66 20 9639
2019 First official language - French 29 40 17 9 5 0 0 69 14 3664
2018 First official language - English 28 36 14 12 10 0 0 64 22 7559
2018 First official language - French 28 40 17 9 5 0 0 68 15 2863
2017 First official language - English 28 35 14 12 10 0 0 64 22 9143
2017 First official language - French 27 40 18 9 6 0 0 67 16 3420

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 29 8 2 2 0 0 88 4 9894
2020 First official language - French 53 34 9 2 2 0 0 87 4 3859
2019 First official language - English 56 30 9 2 2 0 0 86 5 9604
2019 First official language - French 51 37 8 2 1 0 0 88 4 3642
2018 First official language - English 56 31 9 3 2 0 0 87 5 7524
2018 First official language - French 51 36 9 3 1 0 0 87 4 2851
2017 First official language - English 59 29 7 2 1 0 0 89 4 9123
2017 First official language - French 51 38 7 2 1 0 0 89 3 3416
2014 First official language - English 66 24 6 2 2 0 0 90 4 10636
2014 First official language - French 59 31 7 2 1 0 0 91 3 4062

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 35 9 5 3 0 0 83 8 9953
2020 First official language - French 44 38 11 5 2 0 0 82 7 3886
2019 First official language - English 45 36 11 5 3 0 0 81 8 9660
2019 First official language - French 42 42 10 4 2 0 0 84 6 3659
2018 First official language - English 43 37 11 6 3 0 0 80 9 7569
2018 First official language - French 42 39 12 4 2 0 0 81 7 2864
2017 First official language - English 45 36 11 5 3 0 0 81 9 9105
2017 First official language - French 42 41 11 4 2 0 0 83 6 3409
2014 First official language - English 44 37 10 6 4 0 0 81 9 10637
2014 First official language - French 42 41 10 4 2 0 0 83 7 4058

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 32 14 8 6 0 0 72 14 9937
2020 First official language - French 41 33 14 6 5 0 0 75 11 3878
2019 First official language - English 37 31 16 8 7 0 0 68 16 9627
2019 First official language - French 37 37 15 6 4 0 0 74 10 3652
2018 First official language - English 35 30 18 9 8 0 0 65 17 7579
2018 First official language - French 35 36 18 6 4 1 0 72 10 2876
2017 First official language - English 34 31 16 10 8 1 0 66 17 9157
2017 First official language - French 32 39 18 7 4 0 0 71 11 3417
2014 First official language - English 28 34 16 11 9 0 0 63 21 10646
2014 First official language - French 25 42 20 8 5 1 0 67 13 4067

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 34 13 9 5 0 0 73 14 9901
2020 First official language - French 39 36 14 7 4 0 0 75 11 3858
2019 First official language - English 35 33 15 10 7 0 0 68 17 9592
2019 First official language - French 35 40 15 7 3 0 0 75 10 3639
2018 First official language - English 33 32 17 10 8 0 0 65 18 7552
2018 First official language - French 34 38 17 7 4 0 0 72 11 2860
2017 First official language - English 33 34 15 11 7 0 0 67 18 9153
2017 First official language - French 30 41 18 7 4 0 0 71 11 3423
2014 First official language - English 27 36 15 13 9 0 0 63 22 10646
2014 First official language - French 24 42 20 8 5 1 0 67 13 4066

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 24 17 9 7 2 1 66 17 9953
2020 First official language - French 39 27 16 9 7 2 0 67 16 3883
2019 First official language - English 35 25 17 11 9 3 0 62 21 9648
2019 First official language - French 35 28 17 10 7 3 1 65 17 3664
2018 First official language - English 34 24 19 11 10 2 0 60 21 7587
2018 First official language - French 33 28 19 10 7 3 0 63 17 2877
2017 First official language - English 33 25 17 11 9 3 1 61 21 9157
2017 First official language - French 31 30 19 10 7 3 1 64 17 3419
2014 First official language - English 31 25 17 12 11 3 0 59 24 10641
2014 First official language - French 28 30 20 11 8 3 0 60 19 4063
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 26 17 4 4 1 3 74 9 9959
2020 First official language - French 41 29 16 4 3 1 5 75 8 3879
2019 First official language - English 39 27 19 5 4 1 4 70 10 9665
2019 First official language - French 38 31 18 4 3 1 5 73 7 3671

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 30 11 7 6 0 1 75 13 9954
2020 First official language - French 41 34 12 6 5 0 0 76 11 3876
2019 First official language - English 40 30 12 10 7 1 0 71 17 9627
2019 First official language - French 38 37 12 8 4 0 0 76 12 3656
2018 First official language - English 36 32 13 11 8 0 0 68 18 7533
2018 First official language - French 37 36 14 7 5 0 0 74 12 2863
2017 First official language - English 38 31 12 10 8 1 0 70 18 9171
2017 First official language - French 34 40 13 7 4 0 0 75 11 3426
2014 First official language - English 35 33 11 11 8 1 0 69 19 10643
2014 First official language - French 32 38 15 9 5 1 0 70 14 4069

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 24 10 6 5 0 0 79 11 9974
2020 First official language - French 49 29 11 5 5 0 0 78 11 3886
2019 First official language - English 46 28 12 7 6 0 0 75 13 9665
2019 First official language - French 44 32 12 7 4 0 0 77 11 3665
2018 First official language - English 42 27 13 9 8 0 0 70 17 7547
2018 First official language - French 40 32 15 7 6 0 0 72 13 2863
2017 First official language - English 46 26 12 8 7 0 0 73 15 9127
2017 First official language - French 41 35 13 6 5 0 1 76 11 3413
2014 First official language - English 42 29 11 8 8 0 0 72 17 10630
2014 First official language - French 37 35 14 7 6 1 0 73 13 4066

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 28 14 8 7 4 0 69 17 9966
2020 First official language - French 35 33 15 7 6 4 0 71 13 3888
2019 First official language - English 30 31 17 11 8 4 0 63 20 9632
2019 First official language - French 27 38 19 8 5 3 0 67 14 3649
2018 First official language - English 27 30 17 11 10 3 0 60 22 7613
2018 First official language - French 25 34 20 10 6 5 0 62 17 2887
2017 First official language - English 27 31 16 11 10 4 0 61 22 9179
2017 First official language - French 22 38 19 10 6 5 0 64 16 3431
2014 First official language - English 24 32 16 12 12 4 0 59 24 10637
2014 First official language - French 19 37 21 11 7 5 0 59 19 4062

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 30 15 12 9 1 0 64 21 9928
2020 First official language - French 31 33 18 9 8 1 0 65 17 3883
2019 First official language - English 26 30 17 14 11 2 0 57 26 9621
2019 First official language - French 25 36 21 10 7 1 0 61 17 3638
2018 First official language - English 24 29 17 15 14 1 0 54 29 7591
2018 First official language - French 23 34 22 11 8 2 0 58 19 2874
2017 First official language - English 24 30 16 15 14 2 0 55 30 9176
2017 First official language - French 19 35 23 12 8 2 0 55 21 3431
2014 First official language - English 19 30 17 17 16 1 0 50 33 10637
2014 First official language - French 16 33 25 14 9 2 0 50 24 4064

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 31 19 15 11 3 0 55 26 9944
2020 First official language - French 24 33 22 11 8 3 0 58 19 3877
2019 First official language - English 18 28 20 17 14 3 0 47 32 9607
2019 First official language - French 17 33 26 13 7 4 0 53 21 3639
2018 First official language - English 16 27 20 18 16 3 0 44 35 7584
2018 First official language - French 16 32 27 14 8 4 0 49 23 2878
2017 First official language - English 16 28 18 19 16 3 0 46 36 9177
2017 First official language - French 13 32 28 14 9 4 0 47 24 3427
2014 First official language - English 13 27 18 20 18 3 0 41 39 10634
2014 First official language - French 11 28 29 17 10 4 0 40 29 4062

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 21 31 15 18 14 1 0 53 32 9961
2020 First official language - French 23 35 18 14 9 1 0 59 23 3885
2019 First official language - English 16 28 17 20 17 2 0 45 37 9618
2019 First official language - French 17 34 23 16 9 2 0 52 25 3642
2018 First official language - English 14 27 17 21 19 2 0 42 41 7596
2018 First official language - French 15 32 24 16 11 2 0 49 27 2878
2017 First official language - English 15 28 15 21 18 2 0 44 40 9159
2017 First official language - French 13 36 24 15 10 2 0 50 25 3421
2014 First official language - English 13 28 16 22 20 2 0 41 43 10634
2014 First official language - French 11 33 25 18 11 2 0 45 30 4062
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 34 16 12 9 0 0 63 22 9974
2020 First official language - French 28 36 17 11 7 0 0 65 18 3884
2019 First official language - English 24 33 18 14 10 0 0 58 25 9657
2019 First official language - French 25 38 20 11 6 0 0 63 17 3668
2018 First official language - English 22 32 19 13 14 0 0 54 27 7532
2018 First official language - French 25 34 20 11 8 0 0 60 20 2863
2017 First official language - English 23 33 17 14 12 0 0 56 27 9159
2017 First official language - French 23 37 21 12 7 0 0 60 19 3427
2014 First official language - English 19 33 17 16 14 0 0 52 30 10642
2014 First official language - French 20 35 21 14 9 0 0 55 23 4065

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 41 12 11 5 0 0 72 16 9926
2020 First official language - French 30 44 14 9 4 0 0 73 13 3869
2019 First official language - English 28 41 13 13 6 0 0 68 18 9632
2019 First official language - French 26 46 15 9 4 0 0 72 13 3651
2018 First official language - English 27 38 15 12 8 0 0 65 20 7538
2018 First official language - French 28 41 16 10 5 0 0 69 15 2864
2017 First official language - English 28 39 13 13 7 0 0 67 19 9154
2017 First official language - French 27 45 16 8 4 0 0 71 13 3428

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 30 13 8 6 0 0 72 14 9948
2020 First official language - French 39 33 15 7 6 0 0 72 13 3878
2019 First official language - English 37 31 15 9 7 0 0 68 16 9648
2019 First official language - French 36 34 17 8 5 1 1 70 13 3667
2018 First official language - English 33 34 15 10 8 0 0 67 18 7556
2018 First official language - French 31 37 17 8 5 1 1 69 13 2872
2017 First official language - English 34 35 14 9 8 0 0 69 17 9177
2017 First official language - French 29 41 17 8 5 0 0 70 13 3425
2014 First official language - English 33 36 13 10 8 0 0 69 18 10647
2014 First official language - French 28 40 17 9 6 0 0 68 15 4065

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 37 12 13 5 0 1 69 19 9940
2020 First official language - French 31 39 14 11 4 0 1 71 15 3877
2019 First official language - English 28 38 11 15 8 0 0 66 22 9633
2019 First official language - French 30 42 13 10 4 0 0 72 15 3662
2018 First official language - English 25 41 11 14 8 0 1 66 22 7548
2018 First official language - French 27 43 13 11 5 0 1 71 16 2870
2017 First official language - English 26 36 11 16 10 0 0 62 27 9168
2017 First official language - French 25 43 15 11 5 0 0 69 16 3424
2014 First official language - English 23 36 11 17 12 0 0 59 29 10637
2014 First official language - French 24 41 16 12 7 0 0 65 19 4060

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 24 16 6 6 1 2 72 12 9933
2020 First official language - French 43 28 16 5 6 1 2 72 12 3868

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 30 18 13 10 2 1 58 24 9955
2020 First official language - French 27 36 19 10 6 2 0 64 17 3864
2019 First official language - English 22 30 17 15 14 2 0 53 29 9641
2019 First official language - French 23 38 19 12 7 2 0 62 19 3660
2018 First official language - English 20 30 19 15 15 2 0 51 30 7576
2018 First official language - French 22 36 21 12 7 2 0 59 19 2875
2017 First official language - English 23 30 16 15 14 2 1 54 30 9178
2017 First official language - French 22 40 19 11 6 1 0 63 17 3424
2014 First official language - English 18 29 16 17 17 2 1 48 36 10636
2014 First official language - French 19 36 21 14 8 2 0 56 22 4066

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 19 23 17 15 20 2 5 45 37 9967
2020 First official language - French 19 25 19 14 15 2 4 48 32 3878
2019 First official language - English 17 23 16 15 23 2 4 43 40 9668
2019 First official language - French 18 28 19 14 16 2 4 48 32 3664
2018 First official language - English 16 23 17 15 25 1 3 41 42 7590
2018 First official language - French 15 26 20 15 18 2 4 44 35 2876
2017 First official language - English 16 23 15 17 23 2 5 41 43 9172
2017 First official language - French 14 28 17 16 17 2 5 46 35 3429
2014 First official language - English 12 21 14 17 30 2 5 34 50 10641
2014 First official language - French 11 23 19 17 22 3 5 37 42 4071

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 21 10 4 3 1 4 83 7 9973
2020 First official language - French 58 19 11 5 2 1 4 81 7 3885
2019 First official language - English 57 22 11 3 2 1 4 83 6 9652
2019 First official language - French 58 21 10 3 2 1 5 84 5 3662

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 23 15 7 5 1 3 73 12 9960
2020 First official language - French 47 22 15 7 4 1 3 72 12 3881
2019 First official language - English 43 24 16 7 5 2 3 70 14 9637
2019 First official language - French 45 24 16 6 4 1 4 72 11 3654

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 76 9 5 2 2 3 3 90 5 9938
2020 First official language - French 71 11 6 3 3 2 4 87 6 3864
2019 First official language - English 72 9 5 3 3 3 4 88 6 9607
2019 First official language - French 70 11 6 3 2 3 5 88 6 3629

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 73 11 4 2 2 2 6 92 3 9947
2020 First official language - French 68 13 7 3 2 2 6 88 5 3861
2019 First official language - English 73 8 4 2 2 3 8 92 4 9603
2019 First official language - French 71 11 4 1 1 2 10 93 3 3631

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 38 12 10 6 0 0 72 17 9922
2020 First official language - French 31 37 17 8 6 0 0 69 15 3868
2019 First official language - English 31 38 12 11 8 0 0 69 19 9624
2019 First official language - French 29 39 16 10 5 0 0 68 16 3652
2018 First official language - English 28 38 13 11 9 0 0 66 21 7553
2018 First official language - French 27 39 17 10 7 0 0 66 17 2865
2017 First official language - English 31 39 10 11 8 0 0 71 19 9108
2017 First official language - French 29 40 15 9 6 0 0 69 15 3414
2014 First official language - English 22 42 12 13 11 0 0 64 24 10640
2014 First official language - French 22 40 18 12 8 0 0 62 20 4063

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 33 14 9 6 0 0 71 15 9952
2020 First official language - French 36 35 16 7 6 0 0 71 12 3878
2019 First official language - English 34 33 15 9 8 0 0 67 17 9643
2019 First official language - French 33 37 17 8 5 0 0 70 12 3660
2018 First official language - English 31 33 17 10 9 0 0 64 19 7538
2018 First official language - French 33 35 18 8 6 0 0 68 14 2861
2017 First official language - English 34 34 14 11 7 0 0 68 18 9117
2017 First official language - French 31 39 16 8 5 0 0 70 14 3414
2014 First official language - English 29 36 14 11 9 0 0 65 20 10640
2014 First official language - French 28 38 18 10 6 0 0 66 15 4066

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 38 13 10 5 0 0 72 15 9908
2020 First official language - French 31 42 16 8 4 0 0 72 12 3860
2019 First official language - English 31 38 14 11 6 0 0 69 17 9567
2019 First official language - French 29 43 16 9 3 0 0 72 12 3620
2018 First official language - English 29 34 15 12 9 0 0 64 21 7560
2018 First official language - French 29 38 18 10 5 0 0 66 15 2850
2017 First official language - English 32 35 14 11 8 0 0 67 19 9117
2017 First official language - French 27 42 17 9 5 0 0 69 14 3414
2014 First official language - English 28 35 15 13 9 0 0 63 22 10636
2014 First official language - French 26 39 19 10 5 0 0 66 15 4063

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 43 16 10 5 2 0 69 15 9953
2020 First official language - French 21 41 21 8 4 3 0 65 13 3881
2019 First official language - English 21 42 17 11 6 3 0 65 18 9658
2019 First official language - French 19 42 23 9 4 3 0 62 13 3657
2018 First official language - English 20 37 22 11 9 2 0 57 20 7582
2018 First official language - French 18 38 26 9 5 3 0 58 15 2879
2017 First official language - English 21 37 19 12 8 3 0 60 20 9183
2017 First official language - French 17 39 25 9 6 3 1 58 16 3426

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 31 10 7 4 0 0 78 11 9940
2020 First official language - French 44 33 11 7 4 0 1 78 11 3876
2019 First official language - English 46 31 11 7 5 0 0 77 12 9639
2019 First official language - French 44 35 11 5 3 0 1 80 9 3656
2018 First official language - English 42 33 12 8 5 0 0 75 13 7532
2018 First official language - French 41 37 12 5 4 0 1 79 9 2863
2017 First official language - English 43 33 10 8 5 0 0 76 13 9149
2017 First official language - French 38 37 13 7 3 0 1 77 10 3425
2014 First official language - English 38 33 13 8 7 0 0 72 15 10634
2014 First official language - French 34 38 15 7 5 0 1 73 12 4063

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 33 16 7 5 0 1 72 12 9911
2020 First official language - French 42 33 14 7 4 0 0 75 11 3860
2019 First official language - English 39 31 18 7 5 0 1 71 11 9543
2019 First official language - French 44 32 14 6 3 0 1 77 9 3636
2018 First official language - English 38 32 17 8 5 0 1 70 13 7615
2018 First official language - French 42 32 15 7 4 0 0 74 10 2888
2017 First official language - English 38 33 16 7 4 0 1 72 12 9167
2017 First official language - French 40 37 13 6 4 0 1 77 10 3429
2014 First official language - English 34 34 18 7 5 0 1 69 13 10645
2014 First official language - French 39 36 15 6 4 0 1 75 10 4063

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 45 55 9976
2020 First official language - French 50 50 3888

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 17 10 3 3 2 8 82 7 9975
2020 First official language - French 54 22 11 3 4 2 4 81 7 3886

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 First official language - English 21 46 33 9987
2020 First official language - French 24 47 29 3891
2019 First official language - English 24 42 34 9682
2019 First official language - French 25 46 28 3667
2018 First official language - English 24 42 34 7615
2018 First official language - French 25 47 28 2891
2017 First official language - English 23 45 32 9184
2017 First official language - French 24 50 26 3426
2014 First official language - English 23 44 33 10643
2014 First official language - French 23 51 27 4063

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 First official language - English 31 32 22 4 4 6 2274
2020 First official language - French 31 27 27 5 1 7 969
2019 First official language - English 27 27 25 5 9 6 2401
2019 First official language - French 24 33 23 6 7 6 971
2018 First official language - English 28 27 25 5 8 7 1871
2018 First official language - French 30 29 26 4 4 7 747
2017 First official language - English 31 25 24 6 7 7 2216
2017 First official language - French 30 29 28 3 2 7 882
2014 First official language - English 33 23 23 10 9999 11 2559
2014 First official language - French 27 25 30 7 9999 10 989
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 37 9 5 3 0 0 84 7 9936
2020 First official language - French 42 40 11 4 2 0 0 82 6 3871
2019 First official language - English 43 38 10 5 3 0 0 81 9 9622
2019 First official language - French 37 43 12 5 2 0 0 81 7 3657
2018 First official language - English 44 40 9 4 3 0 0 84 7 7587
2018 First official language - French 40 44 10 4 2 0 0 84 6 2868
2017 First official language - English 41 39 10 6 4 0 0 80 9 9155
2017 First official language - French 36 45 11 5 2 0 0 81 7 3427
2014 First official language - English 39 39 12 6 4 1 0 79 10 10637
2014 First official language - French 35 44 13 5 3 1 0 80 7 4065

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 39 17 10 5 1 0 67 15 9955
2020 First official language - French 27 42 19 8 3 1 0 70 11 3879
2019 First official language - English 24 38 19 12 6 1 0 63 18 9662
2019 First official language - French 23 47 19 8 3 1 0 70 11 3665
2018 First official language - English 21 38 19 13 8 1 0 60 21 7588
2018 First official language - French 22 43 21 10 4 0 0 65 13 2877
2017 First official language - English 23 37 18 13 8 1 0 61 21 9162
2017 First official language - French 20 45 21 9 3 1 0 66 13 3424
2014 First official language - English 20 36 18 14 10 2 0 58 24 10645
2014 First official language - French 18 41 23 11 5 2 0 60 16 4062

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 24 36 20 8 0 1 29 35 9959
2020 First official language - French 10 29 34 19 6 0 1 26 39 3889
2019 First official language - English 11 25 35 19 8 1 1 27 37 9653
2019 First official language - French 8 31 35 17 7 1 1 25 39 3664
2018 First official language - English 12 25 35 18 9 1 1 27 37 7604
2018 First official language - French 10 29 33 18 8 1 1 26 40 2881
2017 First official language - English 12 24 34 17 9 1 3 27 37 9112
2017 First official language - French 9 30 34 17 7 1 3 25 40 3409
2014 First official language - English 12 27 35 16 7 1 2 24 40 10619
2014 First official language - French 11 33 34 15 5 0 2 20 44 4062

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 17 27 28 17 1 1 46 26 9908
2020 First official language - French 10 21 28 26 12 2 1 40 32 3872
2019 First official language - English 12 20 28 23 15 1 1 39 32 9631
2019 First official language - French 10 23 29 23 11 2 1 35 35 3650
2018 First official language - English 13 20 27 22 14 1 1 37 34 7574
2018 First official language - French 12 23 28 21 11 3 1 34 37 2871
2017 First official language - English 12 20 28 21 14 1 3 37 34 9070
2017 First official language - French 12 24 30 18 11 2 3 31 37 3397
2014 First official language - English 14 23 30 19 11 1 2 31 38 10617
2014 First official language - French 13 27 31 18 7 2 2 25 42 4058

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 16 23 31 18 10 1 1 29 40 9920
2020 First official language - French 20 29 29 13 6 1 1 20 51 3873
2019 First official language - English 19 25 29 15 9 1 2 25 46 9631
2019 First official language - French 22 31 26 11 6 1 1 18 55 3660
2018 First official language - English 22 25 28 14 9 1 2 24 48 7582
2018 First official language - French 24 31 24 11 6 2 2 18 57 2872
2017 First official language - English 21 25 27 14 9 1 4 24 48 9096
2017 First official language - French 26 32 25 10 5 1 3 15 60 3408
2014 First official language - English 24 26 26 13 7 1 2 21 51 10622
2014 First official language - French 25 34 25 9 4 1 2 13 61 4063

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 29 35 18 1 1 53 17 9900
2020 First official language - French 6 17 32 30 12 1 1 44 23 3874
2019 First official language - English 6 12 30 32 18 1 2 52 18 9604
2019 First official language - French 6 16 33 29 13 1 1 44 22 3644
2018 First official language - English 6 13 31 31 16 1 2 49 20 7552
2018 First official language - French 7 18 33 28 12 1 2 41 25 2871
2017 First official language - English 6 12 30 29 18 1 4 49 19 9017
2017 First official language - French 8 18 34 26 10 1 3 38 27 3402
2014 First official language - English 6 13 33 31 14 1 2 47 20 10572
2014 First official language - French 8 18 36 26 8 1 3 36 27 4048

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 20 28 22 13 1 1 36 35 9933
2020 First official language - French 13 22 28 23 12 1 2 35 36 3883
2019 First official language - English 18 21 28 18 13 1 2 31 40 9638
2019 First official language - French 14 22 29 21 11 1 2 33 37 3662
2018 First official language - English 20 25 26 16 11 1 2 28 46 7590
2018 First official language - French 15 25 28 18 11 1 2 29 42 2876
2017 First official language - English 19 22 27 17 11 1 3 29 43 9106
2017 First official language - French 16 26 28 17 9 1 3 27 44 3408
2014 First official language - English 23 26 27 14 8 1 2 22 50 10618
2014 First official language - French 21 30 27 14 6 1 2 20 52 4057

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 15 24 28 20 2 2 50 25 9904
2020 First official language - French 12 21 25 25 13 2 2 40 34 3876
2019 First official language - English 12 18 27 23 17 2 2 41 31 9612
2019 First official language - French 13 24 25 21 12 2 2 35 39 3655
2018 First official language - English 13 18 26 23 16 2 2 41 32 7561
2018 First official language - French 14 24 26 20 11 2 3 32 40 2873
2017 First official language - English 12 18 26 22 16 2 5 41 32 9082
2017 First official language - French 14 24 24 20 12 2 4 34 40 3411
2014 First official language - English 11 17 26 24 15 2 5 42 30 10603
2014 First official language - French 13 23 27 22 10 2 4 34 38 4052

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 21 31 19 12 1 1 31 38 9925
2020 First official language - French 13 25 31 18 9 2 2 28 40 3864
2019 First official language - English 18 23 29 16 10 1 2 27 42 9628
2019 First official language - French 14 25 32 16 8 2 2 26 41 3646
2018 First official language - English 20 23 29 14 9 2 2 24 45 7588
2018 First official language - French 16 28 30 14 8 3 2 23 45 2878
2017 First official language - English 21 22 28 13 9 2 4 24 46 9095
2017 First official language - French 16 26 31 14 6 3 3 22 45 3410
2014 First official language - English 21 23 29 13 8 2 3 22 47 10612
2014 First official language - French 16 27 32 15 5 3 3 21 45 4052

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 8 19 36 24 12 1 1 36 28 9942
2020 First official language - French 6 18 35 27 11 1 1 39 24 3880
2019 First official language - English 11 19 33 23 12 1 2 36 30 9643
2019 First official language - French 7 17 33 28 12 1 2 41 24 3665

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 17 34 21 18 9 1 0 51 28 9929
2020 First official language - French 16 36 25 14 7 1 0 53 21 3865
2019 First official language - English 13 31 21 21 12 2 0 45 34 9626
2019 First official language - French 12 37 27 16 7 2 0 49 24 3652

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 29 11 12 9 1 0 68 20 9955
2020 First official language - French 44 34 10 7 5 0 0 78 12 3877
2019 First official language - English 37 28 12 13 10 0 0 66 22 9637
2019 First official language - French 40 38 11 7 4 0 0 78 11 3659
2018 First official language - English 31 30 12 14 12 1 0 62 26 7568
2018 First official language - French 38 37 12 8 5 0 0 75 13 2867
2017 First official language - English 35 29 11 13 12 1 0 64 25 9168
2017 First official language - French 34 41 13 7 4 1 0 76 12 3423
2014 First official language - English 32 30 11 13 13 1 0 63 26 10635
2014 First official language - French 33 38 13 9 6 1 0 72 15 4064

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 34 9 9 4 0 0 78 13 9936
2020 First official language - French 47 37 8 5 2 0 0 84 7 3869
2019 First official language - English 40 34 10 10 5 0 0 74 16 9637
2019 First official language - French 42 41 9 5 2 0 0 84 7 3654
2018 First official language - English 36 37 12 9 6 0 0 73 15 7563
2018 First official language - French 38 45 9 5 2 0 0 83 7 2857
2017 First official language - English 33 38 12 11 6 0 0 71 17 9152
2017 First official language - French 33 49 11 4 3 0 0 82 7 3416
2014 First official language - English 30 40 12 12 6 0 0 70 18 10629
2014 First official language - French 30 49 12 6 3 0 0 79 8 4068

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 38 13 7 3 1 0 77 10 9861
2020 First official language - French 37 41 14 4 3 1 0 79 7 3861
2019 First official language - English 36 38 14 7 4 1 0 75 11 9644
2019 First official language - French 34 43 15 4 2 1 0 79 6 3659
2018 First official language - English 32 40 15 7 5 1 0 73 12 7567
2018 First official language - French 32 42 17 5 3 1 0 75 8 2872

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 36 15 7 4 2 0 73 11 9918
2020 First official language - French 33 42 15 6 3 2 0 77 9 3874
2019 First official language - English 32 38 16 8 5 2 0 71 13 9618
2019 First official language - French 32 43 16 5 2 2 0 76 7 3654
2018 First official language - English 35 37 16 6 4 1 0 73 11 7577
2018 First official language - French 35 44 14 4 2 2 0 80 6 2874
2017 First official language - English 35 38 15 7 4 2 0 74 10 9153
2017 First official language - French 30 49 14 4 2 2 0 80 6 3418
2014 First official language - English 35 36 15 7 4 3 1 73 11 10640
2014 First official language - French 31 44 16 5 2 2 0 77 7 4066

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 32 17 5 3 4 1 74 8 9946
2020 First official language - French 36 38 16 5 2 3 0 76 7 3879
2019 First official language - English 37 33 18 5 4 3 1 73 9 9619
2019 First official language - French 36 39 17 4 2 2 1 77 6 3650
2018 First official language - English 37 34 18 4 4 2 0 74 8 7581
2018 First official language - French 36 40 15 4 2 3 0 79 6 2871
2017 First official language - English 36 33 18 5 4 3 1 72 9 9170
2017 First official language - French 30 43 17 4 2 3 1 76 6 3421
2014 First official language - English 37 34 16 4 3 4 1 75 8 10645
2014 First official language - French 30 43 17 3 2 4 1 77 5 4065

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 33 8 5 3 0 0 83 8 9941
2020 First official language - French 51 35 8 3 2 0 0 86 5 3873
2019 First official language - English 44 34 11 6 4 0 0 79 10 9648
2019 First official language - French 47 39 9 3 2 0 0 86 5 3653
2018 First official language - English 43 36 11 6 5 0 0 79 11 7570
2018 First official language - French 43 42 10 3 2 0 0 85 5 2877
2017 First official language - English 42 37 10 6 4 0 0 79 11 9165
2017 First official language - French 39 46 10 4 2 0 0 85 5 3422
2014 First official language - English 42 35 11 7 5 0 0 78 12 10636
2014 First official language - French 37 45 11 4 2 0 0 83 6 4059

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 24 13 4 4 5 3 77 10 9924
2020 First official language - French 44 29 12 4 4 4 2 78 8 3878

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 31 17 5 3 4 1 74 8 9961
2020 First official language - French 37 37 16 3 2 4 1 78 5 3881

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 29 12 5 4 3 1 79 9 9948
2020 First official language - French 43 36 11 4 3 2 1 82 7 3866

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 0 3 25 21 42 8 1 4 69 117
2020 First official language - French 7 16 23 12 27 13 2 27 46 44

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 32 19 11 9 3 2 58 21 9958
2020 First official language - French 23 35 19 10 8 3 2 61 18 3881
2019 First official language - English 25 30 18 12 10 3 2 58 23 9646
2019 First official language - French 22 35 21 10 7 4 2 61 18 3662
2018 First official language - English 18 31 21 12 12 3 2 52 26 7587
2018 First official language - French 19 38 21 10 8 3 2 60 18 2874
2017 First official language - English 24 31 16 12 12 3 2 58 25 9167
2017 First official language - French 18 38 20 11 8 3 2 59 20 3424
2014 First official language - English 25 32 15 12 12 3 1 59 25 10639
2014 First official language - French 20 34 21 12 8 3 2 56 21 4066

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 35 14 8 6 2 1 71 14 9960
2020 First official language - French 29 40 15 9 5 2 1 71 14 3881
2019 First official language - English 30 35 15 10 7 2 1 67 17 9656
2019 First official language - French 25 42 17 10 5 2 1 68 15 3660
2018 First official language - English 29 37 15 10 7 1 1 67 17 7584
2018 First official language - French 26 42 16 10 5 1 0 69 15 2875
2017 First official language - English 35 36 13 8 6 2 1 73 14 9147
2017 First official language - French 27 45 13 9 4 2 1 74 13 3419
2014 First official language - English 37 36 12 7 6 2 1 75 13 10644
2014 First official language - French 26 45 14 8 4 3 1 73 13 4066

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 35 16 8 5 1 0 71 12 9933
2020 First official language - French 34 39 17 5 3 1 0 75 9 3875
2019 First official language - English 29 35 20 9 6 1 0 65 15 9637
2019 First official language - French 27 42 20 6 3 1 0 71 9 3661
2018 First official language - English 29 35 19 9 7 1 0 65 16 7568
2018 First official language - French 30 40 18 8 3 1 0 71 11 2878

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 28 16 11 10 6 1 60 23 9948
2020 First official language - French 25 32 19 9 8 5 1 61 19 3882
2019 First official language - English 23 27 19 13 13 5 1 53 27 9640
2019 First official language - French 19 31 22 11 8 6 1 55 21 3661
2018 First official language - English 21 28 19 13 13 5 1 52 28 7584
2018 First official language - French 19 32 21 12 9 6 1 55 22 2872
2017 First official language - English 24 27 16 13 13 6 1 54 29 9142
2017 First official language - French 18 34 20 11 9 6 2 56 22 3411
2014 First official language - English 21 28 16 15 15 5 1 51 32 10632
2014 First official language - French 14 30 21 13 12 8 1 49 27 4067

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 47 5 13 4 0 0 79 16 9972
2020 First official language - French 31 48 7 11 3 0 0 79 14 3892

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 38 8 10 4 0 0 78 14 9964
2020 First official language - French 34 41 12 10 4 0 0 75 14 3884
2019 First official language - English 39 35 8 12 6 0 0 75 17 9656
2019 First official language - French 37 42 9 8 4 0 0 79 12 3663
2017 First official language - English 38 36 8 12 7 0 0 74 19 9165
2017 First official language - French 33 43 10 10 4 0 0 76 15 3423
2014 First official language - English 39 36 7 11 7 0 0 75 18 10630
2014 First official language - French 35 41 10 9 5 0 0 76 14 4059

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 35 9 8 3 0 0 80 11 9906
2020 First official language - French 39 41 10 7 3 0 0 80 10 3874
2019 First official language - English 42 36 9 8 4 0 0 78 12 9599
2019 First official language - French 42 42 8 5 2 0 0 84 7 3650
2017 First official language - English 43 37 7 8 4 0 0 81 12 9135
2017 First official language - French 41 44 8 5 2 0 0 85 7 3424
2014 First official language - English 42 38 8 8 4 0 0 80 11 10635
2014 First official language - French 39 43 10 5 2 0 0 82 7 4061

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 76 16 3 2 1 0 1 94 3 9945
2020 First official language - French 51 34 7 5 2 1 1 86 7 3879
2017 First official language - English 70 19 5 2 1 1 2 91 3 9156
2017 First official language - French 42 40 7 6 3 1 1 84 9 3427
2014 First official language - English 68 21 5 2 1 1 2 92 3 10634
2014 First official language - French 41 40 7 7 4 0 1 82 11 4066

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 20 12 7 7 15 7 66 18 9970
2020 First official language - French 36 27 17 10 6 3 1 65 17 3889
2019 First official language - English 32 20 14 6 8 15 5 65 18 9661
2019 First official language - French 37 28 17 9 6 3 1 67 16 3668

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 9972
2020 First official language - French 11 89 3888
2019 First official language - English 15 85 9646
2019 First official language - French 11 89 3661
2018 First official language - English 17 83 7598
2018 First official language - French 12 88 2888

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 51 49 1164
2020 First official language - French 42 58 414
2019 First official language - English 53 47 1395
2019 First official language - French 46 54 409
2018 First official language - English 50 50 1233
2018 First official language - French 47 53 340

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 60 40 1164
2020 First official language - French 61 39 414
2019 First official language - English 61 39 1395
2019 First official language - French 57 43 409
2018 First official language - English 61 39 1233
2018 First official language - French 66 34 340

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1164
2020 First official language - French 8 92 414
2019 First official language - English 9 91 1395
2019 First official language - French 9 91 409
2018 First official language - English 8 92 1233
2018 First official language - French 6 94 340

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 1233
2018 First official language - French 0 100 340

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1164
2020 First official language - French 6 94 414
2019 First official language - English 11 89 1395
2019 First official language - French 4 96 409
2018 First official language - English 9 91 1233
2018 First official language - French 3 97 340

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 5 95 1395
2019 First official language - French 1 99 409
2018 First official language - English 3 97 1233
2018 First official language - French 3 97 340

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 1164
2020 First official language - French 4 96 414
2019 First official language - English 6 94 1395
2019 First official language - French 5 95 409
2018 First official language - English 5 95 1233
2018 First official language - French 3 97 340

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 41 59 1164
2020 First official language - French 29 71 414
2019 First official language - English 39 61 1373
2019 First official language - French 36 64 403
2018 First official language - English 42 58 1231
2018 First official language - French 37 63 340

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 41 59 1164
2020 First official language - French 42 58 414
2019 First official language - English 41 59 1373
2019 First official language - French 39 61 403
2018 First official language - English 42 58 1231
2018 First official language - French 47 53 340

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 46 54 1164
2020 First official language - French 45 55 414
2019 First official language - English 49 51 1373
2019 First official language - French 41 59 403
2018 First official language - English 44 56 1231
2018 First official language - French 43 57 340

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 1164
2020 First official language - French 47 53 414
2019 First official language - English 43 57 1373
2019 First official language - French 41 59 403
2018 First official language - English 41 59 1231
2018 First official language - French 41 59 340

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 37 63 1164
2020 First official language - French 34 66 414
2019 First official language - English 33 67 1373
2019 First official language - French 28 72 403
2018 First official language - English 37 63 1231
2018 First official language - French 33 67 340

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 51 49 1164
2020 First official language - French 60 40 414
2019 First official language - English 55 45 1373
2019 First official language - French 62 38 403
2018 First official language - English 53 47 1231
2018 First official language - French 60 40 340

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 41 59 1164
2020 First official language - French 38 62 414
2019 First official language - English 38 62 1373
2019 First official language - French 35 65 403
2018 First official language - English 39 61 1231
2018 First official language - French 37 63 340

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 1164
2020 First official language - French 2 98 414
2019 First official language - English 2 98 1373
2019 First official language - French 3 97 403
2018 First official language - English 3 97 1231
2018 First official language - French 2 98 340

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 1164
2020 First official language - French 5 95 414
2019 First official language - English 12 88 1373
2019 First official language - French 6 94 403
2018 First official language - English 10 90 1231
2018 First official language - French 6 94 340

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 1164
2020 First official language - French 19 81 414
2019 First official language - English 13 87 1373
2019 First official language - French 15 85 403
2018 First official language - English 16 84 1231
2018 First official language - French 14 86 340

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 48 52 1164
2020 First official language - French 49 51 414
2019 First official language - English 51 49 1373
2019 First official language - French 43 57 403
2018 First official language - English 49 51 1231
2018 First official language - French 49 51 340

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 26 74 1164
2020 First official language - French 24 76 414
2019 First official language - English 29 71 1373
2019 First official language - French 24 76 403
2018 First official language - English 32 68 1231
2018 First official language - French 26 74 340

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 16 84 1164
2020 First official language - French 15 85 414
2019 First official language - English 15 85 1373
2019 First official language - French 16 84 403
2018 First official language - English 13 87 1231
2018 First official language - French 16 84 340

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 53 47 1164
2020 First official language - French 58 42 414
2019 First official language - English 53 47 1365
2019 First official language - French 56 44 399
2018 First official language - English 48 52 1233
2018 First official language - French 52 48 342

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 25 75 1164
2020 First official language - French 32 68 414
2019 First official language - English 27 73 1365
2019 First official language - French 28 72 399
2018 First official language - English 25 75 1233
2018 First official language - French 34 66 342

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 1164
2020 First official language - French 14 86 414
2019 First official language - English 10 90 1365
2019 First official language - French 13 87 399
2018 First official language - English 8 92 1233
2018 First official language - French 9 91 342

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 25 75 1164
2020 First official language - French 28 72 414
2019 First official language - English 23 77 1365
2019 First official language - French 26 74 399
2018 First official language - English 24 76 1233
2018 First official language - French 28 72 342

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1164
2020 First official language - French 12 88 414
2019 First official language - English 11 89 1365
2019 First official language - French 13 87 399
2018 First official language - English 10 90 1233
2018 First official language - French 14 86 342

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 1164
2020 First official language - French 15 85 414
2019 First official language - English 11 89 1365
2019 First official language - French 13 87 399
2018 First official language - English 11 89 1233
2018 First official language - French 13 87 342

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 1164
2020 First official language - French 12 88 414
2019 First official language - English 14 86 1365
2019 First official language - French 15 85 399
2018 First official language - English 14 86 1233
2018 First official language - French 15 85 342

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1164
2020 First official language - French 15 85 414
2019 First official language - English 12 88 1365
2019 First official language - French 11 89 399
2018 First official language - English 12 88 1233
2018 First official language - French 12 88 342

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 24 76 1164
2020 First official language - French 18 82 414
2019 First official language - English 26 74 1365
2019 First official language - French 21 79 399
2018 First official language - English 27 73 1233
2018 First official language - French 19 81 342

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 1044
2020 First official language - French 14 86 360
2019 First official language - English 12 88 1220
2019 First official language - French 13 87 349
2018 First official language - English 13 87 1103
2018 First official language - French 14 86 301

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 1044
2020 First official language - French 14 86 360
2019 First official language - English 21 79 1220
2019 First official language - French 16 84 349
2018 First official language - English 18 82 1103
2018 First official language - French 14 86 301

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 1044
2020 First official language - French 11 89 360
2019 First official language - English 11 89 1220
2019 First official language - French 13 87 349
2018 First official language - English 10 90 1103
2018 First official language - French 13 87 301

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 1044
2020 First official language - French 9 91 360
2019 First official language - English 8 92 1220
2019 First official language - French 7 93 349
2018 First official language - English 8 92 1103
2018 First official language - French 11 89 301

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 1044
2020 First official language - French 12 88 360
2019 First official language - English 14 86 1220
2019 First official language - French 16 84 349
2018 First official language - English 12 88 1103
2018 First official language - French 16 84 301

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1044
2020 First official language - French 12 88 360
2019 First official language - English 10 90 1220
2019 First official language - French 12 88 349
2018 First official language - English 11 89 1103
2018 First official language - French 12 88 301

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 1044
2020 First official language - French 11 89 360
2019 First official language - English 9 91 1220
2019 First official language - French 10 90 349
2018 First official language - English 8 92 1103
2018 First official language - French 12 88 301

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 1044
2020 First official language - French 13 87 360
2019 First official language - English 12 88 1220
2019 First official language - French 12 88 349
2018 First official language - English 11 89 1103
2018 First official language - French 14 86 301

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 1044
2020 First official language - French 16 84 360
2019 First official language - English 11 89 1220
2019 First official language - French 11 89 349
2018 First official language - English 11 89 1103
2018 First official language - French 18 82 301

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 29 71 1044
2020 First official language - French 29 71 360
2019 First official language - English 30 70 1220
2019 First official language - French 26 74 349
2018 First official language - English 30 70 1103
2018 First official language - French 27 73 301

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 1044
2020 First official language - French 11 89 360
2019 First official language - English 9 91 1220
2019 First official language - French 10 90 349
2018 First official language - English 8 92 1103
2018 First official language - French 12 88 301

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 42 58 1044
2020 First official language - French 44 56 360
2019 First official language - English 44 56 1220
2019 First official language - French 39 61 349
2018 First official language - English 44 56 1103
2018 First official language - French 43 57 301

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 1044
2020 First official language - French 4 96 360
2018 First official language - English 2 98 1103
2018 First official language - French 2 98 301

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 58 42 1044
2020 First official language - French 51 49 360
2019 First official language - English 58 42 1220
2019 First official language - French 43 57 349
2018 First official language - English 59 41 1103
2018 First official language - French 44 56 301

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 1044
2020 First official language - French 8 92 360
2019 First official language - English 6 94 1220
2019 First official language - French 6 94 349
2018 First official language - English 5 95 1103
2018 First official language - French 4 96 301

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 1044
2020 First official language - French 14 86 360
2019 First official language - English 13 87 1220
2019 First official language - French 12 88 349
2018 First official language - English 12 88 1103
2018 First official language - French 12 88 301

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 21 19 8 8 16 4 57 19 9953
2020 First official language - French 23 28 17 7 6 16 4 63 15 3884
2019 First official language - English 21 22 20 9 9 15 4 52 23 9661
2019 First official language - French 19 27 20 7 6 18 5 59 16 3664
2018 First official language - English 20 23 22 9 10 14 3 51 22 7589
2018 First official language - French 20 28 20 7 6 16 4 59 16 2872
2017 First official language - English 21 23 20 9 9 14 4 54 22 9177
2017 First official language - French 17 32 20 7 6 15 4 60 15 3426
2014 First official language - English 19 23 21 9 10 15 3 52 23 10641
2014 First official language - French 15 29 20 7 6 19 4 57 18 4069

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 30 16 6 5 4 1 72 12 9949
2020 First official language - French 38 36 14 5 4 3 0 77 9 3881
2019 First official language - English 36 30 16 7 6 4 1 69 14 9650
2019 First official language - French 35 39 14 5 4 4 0 77 9 3666
2018 First official language - English 33 31 18 7 7 4 0 66 15 7589
2018 First official language - French 34 38 16 5 4 3 0 74 9 2871
2017 First official language - English 35 31 16 8 6 3 1 69 15 9156
2017 First official language - French 31 42 15 4 3 3 0 76 8 3425
2014 First official language - English 28 32 18 9 7 6 1 64 17 10632
2014 First official language - French 25 40 19 6 4 6 1 70 10 4062

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 9960
2020 First official language - French 7 93 3886
2019 First official language - English 8 92 9635
2019 First official language - French 5 95 3644
2018 First official language - English 8 92 7583
2018 First official language - French 6 94 2888

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 40 60 622
2020 First official language - French 28 72 261
2019 First official language - English 41 59 727
2019 First official language - French 40 60 184
2018 First official language - English 39 61 552
2018 First official language - French 35 65 170

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 71 29 622
2020 First official language - French 80 20 261
2019 First official language - English 74 26 727
2019 First official language - French 68 32 184
2018 First official language - English 75 25 552
2018 First official language - French 79 21 170

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 622
2020 First official language - French 6 94 261
2019 First official language - English 6 94 727
2019 First official language - French 6 94 184

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 1 99 727
2019 First official language - French 0 100 184
2018 First official language - English 1 99 552
2018 First official language - French 0 100 170

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 622
2020 First official language - French 7 93 261
2019 First official language - English 11 89 727
2019 First official language - French 7 93 184
2018 First official language - English 11 89 552
2018 First official language - French 7 93 170

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 622
2020 First official language - French 2 98 261
2019 First official language - English 7 93 727
2019 First official language - French 4 96 184

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 622
2020 First official language - French 8 92 261
2019 First official language - English 11 89 727
2019 First official language - French 10 90 184
2018 First official language - English 10 90 552
2018 First official language - French 7 93 170

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 18 82 622
2020 First official language - French 18 82 261
2019 First official language - English 18 82 715
2019 First official language - French 19 81 177
2018 First official language - English 19 81 553
2018 First official language - French 20 80 170

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 622
2020 First official language - French 17 83 261
2019 First official language - English 15 85 715
2019 First official language - French 19 81 177
2018 First official language - English 17 83 553
2018 First official language - French 16 84 169

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 622
2020 First official language - French 13 87 261
2019 First official language - English 10 90 715
2019 First official language - French 9 91 177
2018 First official language - English 11 89 553
2018 First official language - French 11 89 169

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 622
2020 First official language - French 4 96 261
2019 First official language - English 6 94 715
2019 First official language - French 4 96 177
2018 First official language - English 6 94 553
2018 First official language - French 4 96 169

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 28 72 622
2020 First official language - French 17 83 261
2019 First official language - English 33 67 715
2019 First official language - French 24 76 177
2018 First official language - English 30 70 553
2018 First official language - French 19 81 169

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 28 72 622
2020 First official language - French 20 80 261
2019 First official language - English 31 69 715
2019 First official language - French 16 84 177
2018 First official language - English 29 71 553
2018 First official language - French 23 77 169

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 5 95 715
2019 First official language - French 2 98 177

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 622
2020 First official language - French 5 95 261
2019 First official language - English 8 92 715
2019 First official language - French 5 95 177

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 15 85 622
2020 First official language - French 19 81 261
2019 First official language - English 12 88 715
2019 First official language - French 14 86 177
2018 First official language - English 13 87 553
2018 First official language - French 12 88 169

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 622
2020 First official language - French 9 91 261
2019 First official language - English 19 81 715
2019 First official language - French 10 90 177
2018 First official language - English 22 78 553
2018 First official language - French 12 88 169

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 1 99 553
2018 First official language - French 0 100 169

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 622
2020 First official language - French 35 65 261
2019 First official language - English 23 77 715
2019 First official language - French 26 74 177
2018 First official language - English 23 77 553
2018 First official language - French 34 66 169

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 34 66 622
2020 First official language - French 38 62 261
2019 First official language - English 34 66 712
2019 First official language - French 33 67 172
2018 First official language - English 28 72 550
2018 First official language - French 32 68 171

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 622
2020 First official language - French 17 83 261
2019 First official language - English 17 83 712
2019 First official language - French 17 83 172
2018 First official language - English 14 86 550
2018 First official language - French 20 80 171

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 622
2020 First official language - French 5 95 261
2019 First official language - English 6 94 712
2019 First official language - French 5 95 172
2018 First official language - English 5 95 550
2018 First official language - French 5 95 171

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 622
2020 First official language - French 21 79 261
2019 First official language - English 21 79 712
2019 First official language - French 14 86 172
2018 First official language - English 19 81 550
2018 First official language - French 17 83 171

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 622
2020 First official language - French 5 95 261
2019 First official language - English 4 96 712
2019 First official language - French 4 96 172
2018 First official language - English 6 94 550
2018 First official language - French 6 94 171

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 622
2020 First official language - French 10 90 261
2019 First official language - English 7 93 712
2019 First official language - French 8 92 172
2018 First official language - English 9 91 550
2018 First official language - French 10 90 171

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 622
2020 First official language - French 7 93 261
2019 First official language - English 9 91 712
2019 First official language - French 9 91 172
2018 First official language - English 8 92 550
2018 First official language - French 6 94 171

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 622
2020 First official language - French 10 90 261
2019 First official language - English 7 93 712
2019 First official language - French 6 94 172
2018 First official language - English 8 92 550
2018 First official language - French 8 92 171

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 46 54 622
2020 First official language - French 39 61 261
2019 First official language - English 45 55 712
2019 First official language - French 48 52 172
2018 First official language - English 47 53 550
2018 First official language - French 45 55 172

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 576
2020 First official language - French 6 94 238
2019 First official language - English 5 95 619
2019 First official language - French 5 95 150
2018 First official language - English 5 95 503
2018 First official language - French 5 95 154

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 18 82 576
2020 First official language - French 12 88 238
2019 First official language - English 15 85 619
2019 First official language - French 21 79 150
2018 First official language - English 15 85 503
2018 First official language - French 8 92 154

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 576
2020 First official language - French 3 97 238

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 576
2020 First official language - French 4 96 238
2019 First official language - English 4 96 619
2019 First official language - French 4 96 150
2018 First official language - English 2 98 503
2018 First official language - French 3 97 154

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 576
2020 First official language - French 4 96 238
2019 First official language - English 4 96 619
2019 First official language - French 6 94 150
2018 First official language - English 2 98 503
2018 First official language - French 3 97 154

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 576
2020 First official language - French 5 95 238
2019 First official language - English 4 96 619
2019 First official language - French 8 92 150
2018 First official language - English 4 96 503
2018 First official language - French 6 94 154

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 576
2020 First official language - French 7 93 238
2019 First official language - English 8 92 619
2019 First official language - French 6 94 150
2018 First official language - English 7 93 503
2018 First official language - French 6 94 154

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 576
2020 First official language - French 14 86 238
2019 First official language - English 12 88 619
2019 First official language - French 15 85 150
2018 First official language - English 13 87 503
2018 First official language - French 12 88 154

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 576
2020 First official language - French 13 87 238
2019 First official language - English 9 91 619
2019 First official language - French 10 90 150
2018 First official language - English 12 88 503
2018 First official language - French 12 88 154

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 27 73 576
2020 First official language - French 28 72 238
2019 First official language - English 24 76 619
2019 First official language - French 19 81 150
2018 First official language - English 29 71 503
2018 First official language - French 23 77 154

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 576
2020 First official language - French 9 91 238
2019 First official language - English 9 91 619
2019 First official language - French 7 93 150
2018 First official language - English 10 90 503
2018 First official language - French 10 90 154

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 41 59 576
2020 First official language - French 45 55 238
2019 First official language - English 44 56 619
2019 First official language - French 43 57 150
2018 First official language - English 42 58 503
2018 First official language - French 41 59 155

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 576
2020 First official language - French 3 97 238

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 64 36 576
2020 First official language - French 62 38 238
2019 First official language - English 61 39 619
2019 First official language - French 48 52 150
2018 First official language - English 69 31 503
2018 First official language - French 60 40 154

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 4 96 576
2020 First official language - French 6 94 238
2018 First official language - English 4 96 503
2018 First official language - French 4 96 154

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 576
2020 First official language - French 14 86 238
2019 First official language - English 11 89 619
2019 First official language - French 10 90 150
2018 First official language - English 11 89 503
2018 First official language - French 10 90 154

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 22 21 4 4 20 4 61 11 9951
2020 First official language - French 25 28 19 4 3 18 4 67 9 3876
2019 First official language - English 23 19 24 5 5 19 5 55 14 9660
2019 First official language - French 21 26 21 3 3 21 5 63 9 3668
2018 First official language - English 21 21 27 5 5 18 3 54 12 7598
2018 First official language - French 21 28 22 3 3 19 4 63 9 2868
2017 First official language - English 23 22 23 4 4 19 5 59 10 9167
2017 First official language - French 18 32 20 3 2 20 5 66 7 3421
2014 First official language - English 20 21 24 4 4 21 5 56 11 10635
2014 First official language - French 15 29 20 4 3 24 5 63 9 4067

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 30 17 5 3 6 1 73 8 9936
2020 First official language - French 37 36 16 4 3 4 0 77 7 3881
2019 First official language - English 38 27 19 4 4 6 1 70 10 9650
2019 First official language - French 35 37 16 3 2 6 1 77 6 3656
2018 First official language - English 34 30 21 5 4 5 1 68 9 7581
2018 First official language - French 33 37 18 3 2 6 1 75 6 2873
2017 First official language - English 36 31 17 5 4 7 1 73 9 9162
2017 First official language - French 30 43 15 3 2 6 1 78 5 3417
2014 First official language - English 31 30 20 5 4 10 1 68 10 10621
2014 First official language - French 25 39 18 3 2 11 1 73 6 4066

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 9921
2020 First official language - French 11 89 3878

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 9927
2020 First official language - French 14 86 3875
2019 First official language - English 16 84 9650
2019 First official language - French 13 87 3661
2017 First official language - English 16 84 9163
2017 First official language - French 13 87 3420
2014 First official language - English 16 84 10616
2014 First official language - French 12 88 4057

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 54 46 1099
2020 First official language - French 34 66 539

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 75 25 1094
2020 First official language - French 75 25 539
2019 First official language - English 78 22 1546
2019 First official language - French 82 18 489
2017 First official language - English 76 24 1492
2017 First official language - French 73 27 445
2014 First official language - English 77 23 1663
2014 First official language - French 75 25 512

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 32 10 7 2 0 0 82 9 832
2020 First official language - French 41 42 10 4 2 1 1 83 6 413
2019 First official language - English 47 32 6 9 5 0 0 79 14 1184
2019 First official language - French 50 33 9 5 2 0 0 85 6 403
2017 First official language - English 46 34 6 7 6 0 1 80 13 1142
2017 First official language - French 44 39 8 5 4 0 0 84 8 327
2014 First official language - English 51 31 6 8 3 0 1 83 12 1294
2014 First official language - French 46 37 9 6 1 0 0 84 7 389

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 30 11 6 4 2 3 79 10 9962
2020 First official language - French 41 35 13 5 2 2 2 79 8 3879
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 32 15 10 6 2 0 68 17 9936
2020 First official language - French 31 35 18 9 5 2 0 68 14 3885

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 38 10 10 4 0 0 76 14 9975
2020 First official language - French 34 42 13 8 3 0 0 76 11 3889

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 35 11 10 5 0 0 74 15 9945
2020 First official language - French 35 39 14 8 3 0 0 75 12 3866

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 35 17 7 3 1 1 73 10 9898
2020 First official language - French 32 41 17 6 2 0 1 74 9 3849

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 32 13 6 3 1 1 78 9 9942
2020 First official language - French 39 39 13 5 3 0 1 79 8 3867

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 15 9 1 1 10 6 87 2 9949
2020 First official language - French 54 30 7 3 2 2 1 87 6 3871

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 31 13 8 4 2 0 74 12 9920
2020 First official language - French 38 36 14 7 3 2 0 76 10 3870

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 29 10 8 6 1 0 77 14 9914
2020 First official language - French 42 34 10 8 5 0 0 77 13 3855

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 30 9 9 6 1 0 76 14 9922
2020 First official language - French 42 35 12 6 4 1 0 77 10 3870

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 80 20 2636
2020 First official language - French 85 15 1123

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 42 15 13 6 0 0 66 19 2264
2020 First official language - French 25 41 18 11 4 0 0 66 16 1006

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 38 15 7 3 1 0 75 10 9960
2020 First official language - French 33 41 16 6 2 1 0 75 8 3881
2019 First official language - English 28 38 17 9 5 2 0 68 14 9645
2019 First official language - French 26 42 20 7 3 3 0 70 10 3654
2018 First official language - English 27 38 18 9 6 2 0 66 15 7597
2018 First official language - French 26 40 19 8 4 3 0 68 12 2879
2017 First official language - English 25 37 18 10 7 3 0 64 17 9155
2017 First official language - French 20 42 22 8 4 4 1 65 12 3413

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 27 13 12 10 1 0 66 21 9953
2020 First official language - French 36 31 14 10 7 1 1 68 18 3875

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 27 14 5 4 3 1 75 10 9897
2020 First official language - French 42 30 14 5 5 2 1 75 10 3861

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 32 16 11 7 1 0 66 18 9955
2020 First official language - French 31 36 17 9 6 1 0 68 16 3886
2019 First official language - English 24 34 18 13 10 2 0 59 23 9653
2019 First official language - French 23 40 20 10 5 1 0 64 16 3666
2018 First official language - English 23 34 19 13 10 1 0 58 23 7611
2018 First official language - French 22 40 20 11 6 2 0 63 17 2882
2017 First official language - English 21 35 18 14 10 2 0 57 25 9162
2017 First official language - French 16 43 21 11 6 2 0 61 18 3425

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 47 11 11 3 0 1 74 14 2633
2020 First official language - French 24 45 15 10 4 1 0 70 14 1123
2019 First official language - English 22 46 13 11 5 1 2 70 16 2423
2019 First official language - French 19 43 19 11 4 1 2 65 16 986

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 29 23 14 12 0 0 51 26 9977
2020 First official language - French 24 29 24 14 9 0 1 53 23 3889

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 28 18 10 10 0 0 62 20 9949
2020 First official language - French 30 26 20 13 10 0 0 56 23 3876
2019 First official language - English 23 25 21 13 18 0 0 49 31 9663
2019 First official language - French 24 22 21 15 17 0 1 47 32 3665
2018 First official language - English 19 23 21 15 21 0 1 43 36 7619
2018 First official language - French 20 20 22 16 20 0 1 40 37 2891
2017 First official language - English 21 24 20 14 20 0 1 46 34 9151
2017 First official language - French 18 18 22 17 24 0 2 36 42 3418

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 29 22 12 9 0 0 57 21 9952
2020 First official language - French 22 28 26 14 9 0 0 50 23 3880
2019 First official language - English 27 30 22 12 8 0 0 58 20 9657
2019 First official language - French 24 29 25 13 8 0 1 53 21 3664
2018 First official language - English 23 29 25 13 9 0 1 52 22 7612
2018 First official language - French 20 27 30 15 8 0 0 47 23 2892
2017 First official language - English 26 30 22 12 9 0 1 56 21 9151
2017 First official language - French 18 26 29 16 9 0 1 45 26 3420

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 31 17 8 4 0 1 71 12 9917
2020 First official language - French 28 30 24 11 6 0 1 59 17 3874
2019 First official language - English 37 32 18 7 5 0 1 70 12 9609
2019 First official language - French 28 31 24 10 6 0 1 60 16 3642
2018 First official language - English 31 33 20 10 5 0 1 65 15 7579
2018 First official language - French 24 29 26 13 7 0 1 54 20 2864
2017 First official language - English 35 31 18 9 4 1 2 68 13 9121
2017 First official language - French 20 29 27 14 8 0 2 50 22 3405

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 24 20 14 14 0 1 51 29 9917
2020 First official language - French 23 25 23 15 12 0 1 49 28 3861
2019 First official language - English 23 24 20 15 17 0 1 47 32 9627
2019 First official language - French 22 24 23 16 13 0 1 47 30 3645
2018 First official language - English 21 23 21 16 17 0 1 44 34 7591
2018 First official language - French 18 22 26 17 15 1 1 41 32 2875
2017 First official language - English 21 24 20 17 16 1 1 45 34 9148
2017 First official language - French 17 22 24 19 15 0 3 40 35 3415

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 21 10 4 4 0 4 82 8 9913
2020 First official language - French 49 25 13 5 4 0 5 78 9 3872
2019 First official language - English 58 21 9 4 3 0 5 83 7 9618
2019 First official language - French 53 23 11 4 2 0 6 82 7 3656
2018 First official language - English 54 22 11 5 3 0 6 80 8 7590
2018 First official language - French 48 22 13 5 2 0 9 77 8 2879
2017 First official language - English 51 22 10 4 3 1 9 81 8 9118
2017 First official language - French 42 25 15 5 3 0 11 75 9 3412

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 28 18 8 7 0 1 68 15 9931
2020 First official language - French 38 28 18 8 6 0 1 67 14 3872
2019 First official language - English 41 29 17 7 5 0 1 71 12 9626
2019 First official language - French 43 28 16 7 5 0 1 72 12 3654
2018 First official language - English 37 29 18 9 7 0 1 66 15 7604
2018 First official language - French 37 27 20 9 6 0 1 65 15 2889
2017 First official language - English 37 31 17 8 5 0 1 69 13 9113
2017 First official language - French 36 29 20 9 4 0 1 66 13 3403

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 23 16 8 7 0 6 67 16 9942
2020 First official language - French 33 27 19 9 6 0 5 63 17 3883

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 33 18 8 5 0 1 68 13 9942
2020 First official language - French 32 33 20 9 5 1 1 65 14 3879
2019 First official language - English 29 35 20 8 6 0 1 66 14 9639
2019 First official language - French 31 34 20 9 4 1 1 66 13 3647
2018 First official language - English 26 33 22 10 7 1 1 60 17 7594
2018 First official language - French 26 33 25 10 5 0 1 60 15 2862
2017 First official language - English 30 32 20 10 6 1 1 63 16 9111
2017 First official language - French 28 31 24 11 4 1 2 61 15 3404

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 33 20 10 6 0 1 63 17 9928
2020 First official language - French 27 31 23 12 5 0 1 59 18 3868
2019 First official language - English 25 33 22 12 7 0 1 59 19 9626
2019 First official language - French 25 34 23 11 5 0 1 60 17 3641
2018 First official language - English 23 31 23 13 8 0 1 55 21 7587
2018 First official language - French 23 32 25 13 6 1 1 56 19 2860
2017 First official language - English 25 32 21 13 8 0 1 57 21 9109
2017 First official language - French 22 30 26 13 6 0 2 54 20 3406

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 31 17 9 6 0 1 67 16 9912
2020 First official language - French 31 32 20 10 6 0 1 64 17 3878
2019 First official language - English 32 30 19 11 7 0 1 63 18 9617
2019 First official language - French 31 33 21 10 6 0 1 64 15 3637
2018 First official language - English 29 30 20 12 8 0 1 59 20 7576
2018 First official language - French 27 31 24 11 5 0 1 59 17 2859
2017 First official language - English 31 30 18 12 7 0 1 62 19 9116
2017 First official language - French 28 31 22 11 5 0 2 60 17 3406

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 26 13 8 7 1 1 71 15 9912
2020 First official language - French 40 26 15 9 8 0 1 67 17 3868
2019 First official language - English 41 26 15 9 8 0 1 68 17 9618
2019 First official language - French 39 28 16 8 7 0 1 68 16 3638

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 30 18 9 5 0 1 68 15 9932
2020 First official language - French 34 30 20 10 5 0 1 65 15 3879

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 31 18 9 5 0 0 68 13 9938
2020 First official language - French 31 32 20 10 6 0 1 64 15 3875
2019 First official language - English 38 33 16 8 4 0 1 71 12 9596
2019 First official language - French 35 33 19 7 4 1 1 69 12 3635
2018 First official language - English 34 32 19 10 5 0 1 66 15 7565
2018 First official language - French 30 32 21 11 4 0 1 63 15 2855
2017 First official language - English 36 31 17 8 5 1 2 69 14 9075
2017 First official language - French 30 31 22 10 4 1 2 63 15 3393

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 29 14 5 3 0 1 78 8 9883
2020 First official language - French 47 29 15 5 2 0 1 77 8 3869
2019 First official language - English 51 26 13 5 4 0 1 78 9 9594
2019 First official language - French 51 27 13 4 3 0 2 80 7 3630
2018 First official language - English 51 27 13 5 3 0 2 79 8 7542
2018 First official language - French 50 25 15 5 3 0 3 77 8 2853
2017 First official language - English 53 26 12 5 3 0 1 81 7 9154
2017 First official language - French 51 27 13 5 2 0 2 80 7 3420

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 33 20 8 5 0 0 66 13 9908
2020 First official language - French 30 34 20 10 4 0 1 65 15 3864

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 70 16 6 2 1 1 4 90 4 9896
2020 First official language - French 58 23 10 3 1 1 3 85 5 3866
2019 First official language - English 70 14 6 2 2 1 5 89 5 9586
2019 First official language - French 65 18 7 2 2 1 6 89 4 3625
2018 First official language - English 68 17 7 2 2 1 4 88 5 7564
2018 First official language - French 62 20 9 2 2 0 4 86 4 2852

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 77 11 5 3 3 1 2 90 5 9890
2020 First official language - French 73 13 5 3 3 0 2 88 7 3860
2019 First official language - English 70 13 6 4 4 1 1 86 8 9617
2019 First official language - French 71 13 6 4 4 0 2 86 8 3654
2018 First official language - English 68 13 7 4 5 1 2 84 9 7560
2018 First official language - French 67 14 7 4 4 1 3 84 8 2857
2017 First official language - English 71 14 6 4 3 1 2 87 7 9155
2017 First official language - French 68 16 7 4 3 1 3 86 7 3418

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 23 8 3 2 0 1 86 5 9864
2020 First official language - French 64 22 8 4 2 0 1 86 6 3858
2019 First official language - English 52 29 11 4 3 0 1 82 7 9597
2019 First official language - French 54 26 11 4 3 0 1 81 8 3644
2018 First official language - English 50 29 12 5 3 0 1 80 8 7587
2018 First official language - French 53 26 11 5 3 0 1 81 8 2880
2017 First official language - English 51 30 10 4 3 0 1 83 7 9147
2017 First official language - French 52 27 11 5 3 0 2 80 8 3417

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 62 19 8 5 5 0 1 82 9 9903
2020 First official language - French 63 16 9 5 5 0 1 80 10 3857
2019 First official language - English 56 21 11 6 5 0 1 78 11 9575
2019 First official language - French 60 19 9 5 5 0 1 80 10 3649
2018 First official language - English 49 24 12 7 7 0 1 74 14 7569
2018 First official language - French 55 20 12 6 5 0 2 77 11 2869
2017 First official language - English 55 23 10 6 5 0 1 79 11 9154
2017 First official language - French 56 22 9 6 5 0 2 80 11 3419

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 12 5 2 1 0 19 91 3 9916
2020 First official language - French 61 13 5 2 1 0 17 90 5 3868
2019 First official language - English 57 13 5 2 1 0 22 89 4 9559
2019 First official language - French 58 13 6 2 2 0 19 89 5 3634
2018 First official language - English 52 13 6 2 1 0 26 88 4 7525
2018 First official language - French 55 13 6 2 1 0 22 88 5 2859
2017 First official language - English 55 14 5 2 1 0 22 89 4 9144
2017 First official language - French 54 14 5 3 2 0 22 88 5 3417

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 65 22 7 2 1 0 2 90 3 9946
2020 First official language - French 71 17 6 2 1 0 3 91 3 3880
2019 First official language - English 65 20 7 2 1 0 4 89 4 9586
2019 First official language - French 71 16 6 2 1 0 4 91 3 3640
2018 First official language - English 60 22 8 2 2 0 6 88 4 7532
2018 First official language - French 67 18 6 2 1 0 5 90 3 2866
2017 First official language - English 64 20 7 2 1 0 6 89 4 9098
2017 First official language - French 67 17 6 2 1 0 7 90 3 3407

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 74 15 5 2 2 1 1 91 4 9950
2020 First official language - French 76 13 4 2 2 0 2 91 5 3882
2019 First official language - English 74 14 5 2 2 1 2 90 5 9611
2019 First official language - French 76 12 5 2 2 0 3 90 4 3647
2018 First official language - English 70 15 6 3 3 0 3 88 6 7574
2018 First official language - French 73 12 5 3 2 0 4 89 5 2870
2017 First official language - English 68 17 6 3 3 1 3 88 6 9156
2017 First official language - French 69 16 5 2 2 0 5 90 5 3422

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 29 13 4 2 0 1 81 6 9949
2020 First official language - French 54 27 12 4 2 0 1 82 6 3882
2019 First official language - English 57 26 11 3 2 0 1 84 5 9568
2019 First official language - French 60 24 10 3 1 0 2 85 5 3647
2018 First official language - English 52 28 11 4 2 0 2 83 6 7556
2018 First official language - French 55 25 13 4 1 0 2 82 5 2867
2017 First official language - English 54 29 10 3 2 0 2 85 5 9133
2017 First official language - French 55 25 11 4 2 0 3 83 6 3413

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 42 22 8 4 0 0 66 12 9967
2020 First official language - French 26 39 24 7 4 0 0 65 11 3884

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 17 35 31 12 5 0 0 53 16 9952
2020 First official language - French 18 32 32 13 4 0 0 51 17 3889
2019 First official language - English 21 34 29 11 4 0 0 55 16 9670
2019 First official language - French 20 35 31 10 3 0 0 56 13 3672
2018 First official language - English 18 32 32 12 5 0 0 50 18 7635
2018 First official language - French 17 34 34 12 3 0 0 51 15 2891
2017 First official language - English 17 32 34 12 5 0 0 49 17 9184
2017 First official language - French 14 30 37 12 5 0 1 45 18 3429

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 11 18 36 23 11 0 0 35 29 9933
2020 First official language - French 8 18 34 26 14 0 0 39 27 3867
2019 First official language - English 10 17 36 24 12 0 0 37 27 9537
2019 First official language - French 6 15 34 28 16 0 0 45 21 3618
2018 First official language - English 11 18 35 24 12 0 0 36 29 7525
2018 First official language - French 6 17 34 26 16 0 1 43 24 2860
2017 First official language - English 8 18 38 23 12 0 1 35 26 9131
2017 First official language - French 5 18 36 25 15 0 1 40 23 3405
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 50 17 1 60 40 9975
2020 First official language - French 32 55 13 1 63 37 3894

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 34 66 3063
2020 First official language - French 34 66 1186

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 17 11 7 7 2 8 71 16 9963
2020 First official language - French 39 18 14 9 9 1 11 65 20 3890
2019 First official language - English 41 17 14 10 11 1 6 63 23 9497
2019 First official language - French 37 16 14 11 12 1 8 59 26 3599
2018 First official language - English 41 15 14 10 13 1 6 61 25 7570
2018 First official language - French 37 14 14 12 13 1 9 56 28 2876

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 11 20 17 20 27 1 3 33 49 3061
2020 First official language - French 10 21 18 20 25 1 4 33 48 1183

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 17 14 22 39 1 2 24 62 3062
2020 First official language - French 6 16 17 21 38 1 1 22 60 1185
Date modified: