2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 110. What is your first official language?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 36 10 7 4 0 0 79 11 12666
2020 First official language - French 40 41 11 6 2 0 0 81 8 6290
2019 First official language - English 36 38 12 9 6 0 0 73 15 10402
2019 First official language - French 35 42 13 6 4 0 0 77 10 5489
2018 First official language - English 33 41 12 8 5 0 0 75 14 9438
2018 First official language - French 32 45 13 7 3 0 0 77 10 5105
2017 First official language - English 33 42 11 8 6 0 0 75 14 10261
2017 First official language - French 31 47 13 6 3 0 0 78 9 5533
2014 First official language - English 28 44 12 9 7 0 0 71 17 9636
2014 First official language - French 24 48 15 8 4 0 0 73 12 5579

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 34 13 9 6 0 0 71 16 12627
2020 First official language - French 35 39 15 8 3 0 0 74 11 6276
2019 First official language - English 31 33 14 12 9 0 0 64 21 10375
2019 First official language - French 30 40 16 9 5 0 0 70 14 5482
2018 First official language - English 29 36 14 12 9 0 0 65 21 9447
2018 First official language - French 29 41 18 9 4 0 0 70 13 5097
2017 First official language - English 28 36 14 12 10 0 0 64 22 10249
2017 First official language - French 26 41 17 9 6 0 0 68 15 5532

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 29 9 3 2 0 0 86 5 12539
2020 First official language - French 51 35 9 3 1 0 0 86 5 6248
2019 First official language - English 52 31 11 4 2 0 0 83 6 10335
2019 First official language - French 47 38 11 3 2 0 0 85 5 5462
2018 First official language - English 51 33 9 4 2 0 0 84 6 9385
2018 First official language - French 46 39 10 3 1 0 0 85 4 5066
2017 First official language - English 53 33 9 3 2 0 0 86 5 10244
2017 First official language - French 45 41 10 3 1 0 0 86 4 5519
2014 First official language - English 59 28 8 3 2 0 0 87 5 9630
2014 First official language - French 51 35 10 2 1 0 0 86 3 5577

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 33 9 6 3 0 0 82 9 12656
2020 First official language - French 44 40 9 5 2 0 0 84 6 6299
2019 First official language - English 41 36 12 7 4 0 0 77 12 10409
2019 First official language - French 40 42 11 4 3 0 0 82 7 5484
2018 First official language - English 39 38 12 7 4 0 0 77 11 9461
2018 First official language - French 38 43 12 5 3 0 0 81 7 5106
2017 First official language - English 39 38 11 7 4 0 0 77 11 10223
2017 First official language - French 37 43 12 5 2 0 0 80 8 5513
2014 First official language - English 36 39 12 8 6 0 0 75 13 9627
2014 First official language - French 31 46 14 6 3 0 0 77 9 5577

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 28 12 6 4 1 0 78 10 12613
2020 First official language - French 51 33 11 4 2 0 0 84 6 6263
2019 First official language - English 37 30 15 9 7 1 0 68 16 10374
2019 First official language - French 42 35 14 5 3 1 0 77 8 5476
2018 First official language - English 36 31 16 9 7 1 0 67 16 9437
2018 First official language - French 39 36 16 6 3 1 0 75 9 5110
2017 First official language - English 35 31 16 10 8 1 0 67 17 10242
2017 First official language - French 35 39 16 6 3 1 0 74 10 5526
2014 First official language - English 23 32 18 15 11 1 0 56 26 9639
2014 First official language - French 21 40 22 11 5 1 0 62 16 5581

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 31 11 7 4 0 0 78 11 12542
2020 First official language - French 48 35 11 4 2 0 0 83 6 6231
2019 First official language - English 36 32 15 10 7 0 0 68 17 10333
2019 First official language - French 39 38 14 5 3 0 0 78 9 5452
2018 First official language - English 34 34 16 10 6 0 0 68 16 9383
2018 First official language - French 37 39 15 6 3 0 0 76 9 5083
2017 First official language - English 34 34 15 10 7 0 0 68 17 10244
2017 First official language - French 33 42 16 6 3 0 0 75 9 5532
2014 First official language - English 23 35 17 15 10 0 0 58 25 9639
2014 First official language - French 21 41 23 10 5 1 0 63 15 5575

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 23 19 11 8 5 0 60 20 12644
2020 First official language - French 37 27 19 8 4 4 0 68 13 6292
2019 First official language - English 29 22 19 15 12 4 0 53 28 10400
2019 First official language - French 33 27 20 9 7 4 0 62 17 5496
2018 First official language - English 27 23 20 14 12 4 0 52 27 9448
2018 First official language - French 30 26 21 10 7 4 0 60 18 5120
2017 First official language - English 27 22 19 14 12 5 1 52 28 10247
2017 First official language - French 28 29 20 11 6 6 0 60 18 5533
2014 First official language - English 21 23 18 17 15 5 1 47 34 9636
2014 First official language - French 20 27 23 15 9 6 0 50 25 5575
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 22 17 5 4 2 9 71 10 12627
2020 First official language - French 44 27 13 4 2 2 9 79 7 6285
2019 First official language - English 39 23 18 6 5 2 7 68 12 10384
2019 First official language - French 41 27 14 4 3 2 9 76 8 5496

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 28 10 6 3 1 1 81 10 12642
2020 First official language - French 49 33 10 4 2 1 1 83 7 6285
2019 First official language - English 48 29 10 7 4 1 1 78 12 10363
2019 First official language - French 47 34 11 5 3 1 0 81 8 5473
2018 First official language - English 45 31 10 8 5 1 0 77 13 9402
2018 First official language - French 43 37 11 6 2 1 0 81 8 5088
2017 First official language - English 47 31 9 8 5 1 0 78 12 10246
2017 First official language - French 41 40 11 5 2 1 0 82 8 5528
2014 First official language - English 41 32 10 9 6 1 0 75 15 9635
2014 First official language - French 36 41 12 7 3 1 0 78 10 5580

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 24 9 5 3 0 1 83 8 12671
2020 First official language - French 54 29 9 4 2 0 1 84 6 6299
2019 First official language - English 54 26 9 6 5 0 0 80 11 10407
2019 First official language - French 50 31 10 5 3 0 0 82 8 5495
2018 First official language - English 49 27 11 7 6 0 0 77 13 9433
2018 First official language - French 47 32 12 5 3 0 0 79 9 5104
2017 First official language - English 53 25 9 7 5 0 0 79 12 10233
2017 First official language - French 48 33 11 5 3 0 0 81 8 5525
2014 First official language - English 46 28 11 7 6 0 0 75 14 9627
2014 First official language - French 41 36 13 6 4 0 0 78 10 5580

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 23 12 5 4 12 1 76 10 12657
2020 First official language - French 38 32 12 4 2 11 0 80 6 6300
2019 First official language - English 35 27 15 8 6 8 0 68 15 10393
2019 First official language - French 30 37 15 6 3 9 0 74 9 5488
2018 First official language - English 33 28 16 8 7 9 0 67 16 9485
2018 First official language - French 28 36 17 6 3 9 0 71 10 5119
2017 First official language - English 33 27 15 8 6 10 0 67 17 10262
2017 First official language - French 27 37 15 6 4 10 1 72 11 5535
2014 First official language - English 25 29 17 10 8 11 0 61 20 9631
2014 First official language - French 20 37 19 8 4 11 0 65 14 5579

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 27 14 7 5 5 0 73 13 12634
2020 First official language - French 37 36 15 6 3 3 0 76 9 6278
2019 First official language - English 32 29 16 11 9 3 0 63 20 10362
2019 First official language - French 28 38 19 8 4 3 0 68 12 5480
2018 First official language - English 30 29 17 11 8 4 0 62 21 9455
2018 First official language - French 26 37 20 9 4 3 0 65 14 5101
2017 First official language - English 30 29 16 11 9 4 0 62 21 10253
2017 First official language - French 24 37 20 9 5 4 0 64 15 5538
2014 First official language - English 21 29 19 14 12 4 0 53 27 9635
2014 First official language - French 16 35 25 13 7 4 0 53 21 5577

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 28 15 11 6 8 0 65 18 12608
2020 First official language - French 28 35 19 8 4 6 0 67 13 6274
2019 First official language - English 23 28 19 14 10 7 0 54 26 10354
2019 First official language - French 20 34 23 11 5 7 0 59 16 5468
2018 First official language - English 21 28 19 15 10 7 0 53 27 9437
2018 First official language - French 18 34 24 12 5 7 0 56 18 5108
2017 First official language - English 22 27 17 14 10 9 0 54 27 10249
2017 First official language - French 17 34 23 11 5 9 0 57 18 5520
2014 First official language - English 15 26 19 18 13 8 0 44 35 9633
2014 First official language - French 11 29 29 16 7 7 0 44 25 5573

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 31 14 13 7 4 0 64 21 12646
2020 First official language - French 27 38 17 10 4 3 0 67 15 6300
2019 First official language - English 22 30 16 16 12 3 0 54 29 10387
2019 First official language - French 20 36 22 12 6 3 0 58 18 5486
2018 First official language - English 20 30 17 17 12 4 0 52 30 9477
2018 First official language - French 18 37 22 13 6 3 0 57 20 5113
2017 First official language - English 21 31 15 16 12 5 0 55 29 10241
2017 First official language - French 19 39 20 12 6 4 0 61 18 5526
2014 First official language - English 15 29 15 20 16 4 0 46 38 9631
2014 First official language - French 13 35 24 15 9 3 0 50 25 5572
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 34 15 10 6 0 1 67 17 12661
2020 First official language - French 35 37 15 9 3 0 1 73 12 6294
2019 First official language - English 26 35 15 13 10 0 0 62 23 10401
2019 First official language - French 29 39 17 11 5 0 0 68 15 5495
2018 First official language - English 25 33 17 14 12 0 0 58 25 9479
2018 First official language - French 28 37 19 10 5 0 0 66 16 5120
2017 First official language - English 25 34 15 14 11 0 0 59 26 10259
2017 First official language - French 25 38 19 11 6 0 0 64 17 5530
2014 First official language - English 19 33 17 17 14 0 0 52 31 9636
2014 First official language - French 19 38 22 14 7 0 0 57 21 5578

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 39 9 9 3 0 0 79 12 12587
2020 First official language - French 34 43 12 8 2 0 0 78 10 6263
2019 First official language - English 35 41 10 10 4 0 0 76 13 10339
2019 First official language - French 32 45 13 7 3 0 0 77 10 5474
2018 First official language - English 34 40 11 10 5 0 0 74 15 9480
2018 First official language - French 29 46 14 7 3 0 0 75 10 5122
2017 First official language - English 34 42 10 9 4 0 0 76 14 10258
2017 First official language - French 30 46 13 7 3 0 0 77 10 5528

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 29 11 7 4 1 1 77 12 12629
2020 First official language - French 44 33 12 6 3 1 1 78 9 6278
2019 First official language - English 42 30 12 9 6 1 1 73 15 10390
2019 First official language - French 41 34 13 7 3 0 1 76 10 5484
2018 First official language - English 38 34 11 9 6 1 0 73 16 9441
2018 First official language - French 38 39 13 7 3 1 1 77 10 5107
2017 First official language - English 40 34 11 9 6 1 0 75 15 10256
2017 First official language - French 34 42 13 7 4 1 1 77 10 5531
2014 First official language - English 35 35 12 9 7 1 0 71 17 9641
2014 First official language - French 32 41 14 8 4 0 1 74 12 5578

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 39 10 11 4 0 0 75 15 12603
2020 First official language - French 37 40 11 8 2 0 1 78 11 6261
2019 First official language - English 27 41 10 15 6 0 0 69 21 10368
2019 First official language - French 31 43 13 10 3 0 0 74 13 5485
2018 First official language - English 26 46 8 14 6 0 0 73 19 9486
2018 First official language - French 28 48 12 8 3 0 1 77 12 5128
2017 First official language - English 27 40 10 15 7 0 0 68 23 10254
2017 First official language - French 28 45 12 10 4 0 0 74 14 5534
2014 First official language - English 23 40 11 17 9 0 0 64 26 9635
2014 First official language - French 24 44 15 12 5 0 0 68 17 5573

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 23 12 5 4 3 2 78 9 12614
2020 First official language - French 49 26 13 5 3 2 2 79 8 6278

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 31 15 10 8 4 0 65 19 12617
2020 First official language - French 29 38 17 9 4 3 0 69 13 6273
2019 First official language - English 25 29 16 14 12 3 0 56 28 10378
2019 First official language - French 23 38 20 11 6 3 0 63 17 5480
2018 First official language - English 23 31 16 15 13 3 0 55 28 9454
2018 First official language - French 21 38 21 11 6 3 0 61 18 5117
2017 First official language - English 24 31 15 14 12 4 0 57 27 10251
2017 First official language - French 24 40 18 10 5 3 0 66 15 5523
2014 First official language - English 17 29 16 17 16 4 1 48 35 9642
2014 First official language - French 19 37 21 13 7 3 0 58 20 5577

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 27 13 12 12 4 2 61 25 12657
2020 First official language - French 28 32 16 10 8 4 3 64 19 6298
2019 First official language - English 24 26 14 14 18 3 2 52 34 10397
2019 First official language - French 23 32 17 12 11 3 2 58 24 5497
2018 First official language - English 22 27 14 15 18 2 1 51 35 9457
2018 First official language - French 21 33 18 13 11 2 2 56 25 5115
2017 First official language - English 22 26 14 16 19 3 2 50 36 10250
2017 First official language - French 20 32 16 14 11 4 2 56 27 5525
2014 First official language - English 14 21 14 19 27 2 2 37 48 9641
2014 First official language - French 14 27 19 18 17 3 3 43 37 5575

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 22 12 6 4 1 4 77 10 12663
2020 First official language - French 52 21 13 5 3 1 5 77 9 6301
2019 First official language - English 47 24 14 6 4 1 4 75 10 10389
2019 First official language - French 51 22 13 5 3 1 5 77 9 5481

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 23 13 7 4 2 3 75 12 12648
2020 First official language - French 50 23 13 5 3 2 4 78 9 6297
2019 First official language - English 41 23 17 7 6 2 4 68 14 10374
2019 First official language - French 45 22 16 7 4 1 4 71 13 5484

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 75 8 4 2 2 4 4 91 5 12605
2020 First official language - French 75 9 4 2 2 3 5 91 4 6276
2019 First official language - English 70 9 5 3 3 5 4 88 7 10348
2019 First official language - French 74 9 5 2 2 3 5 90 4 5475

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 72 10 5 2 2 2 7 90 4 12633
2020 First official language - French 72 11 5 2 1 2 8 92 3 6291
2019 First official language - English 72 8 4 2 2 3 9 90 5 10368
2019 First official language - French 74 7 4 1 1 2 10 93 3 5468

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 33 16 12 8 1 1 64 20 12592
2020 First official language - French 29 34 18 11 6 0 2 64 18 6264
2019 First official language - English 27 34 15 14 10 0 0 61 24 10347
2019 First official language - French 27 36 18 12 7 0 1 63 19 5461
2018 First official language - English 24 35 15 14 11 0 0 60 25 9434
2018 First official language - French 24 35 20 13 7 0 1 60 20 5092
2017 First official language - English 25 36 14 14 10 0 0 62 24 10222
2017 First official language - French 23 38 18 13 6 0 1 62 20 5510
2014 First official language - English 18 37 13 16 15 0 0 55 31 9636
2014 First official language - French 15 36 21 17 10 0 1 51 28 5579

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 30 17 11 7 0 1 64 18 12635
2020 First official language - French 33 34 18 9 5 0 1 68 14 6280
2019 First official language - English 29 31 17 12 10 0 0 61 22 10381
2019 First official language - French 31 35 18 10 6 0 1 66 16 5485
2018 First official language - English 28 31 17 13 10 0 1 59 24 9423
2018 First official language - French 30 35 18 11 5 0 1 65 17 5087
2017 First official language - English 29 32 16 13 10 0 1 61 23 10227
2017 First official language - French 27 37 19 11 6 0 1 64 16 5515
2014 First official language - English 23 33 17 14 13 0 0 56 27 9636
2014 First official language - French 22 36 21 13 7 0 1 59 20 5582

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 38 11 8 3 0 0 78 11 12582
2020 First official language - French 36 43 12 6 2 0 1 80 8 6230
2019 First official language - English 33 39 12 10 5 0 0 72 16 10295
2019 First official language - French 32 45 14 7 2 0 0 77 9 5414
2018 First official language - English 31 36 14 11 7 0 0 68 18 9430
2018 First official language - French 30 43 16 8 3 0 0 73 11 5088
2017 First official language - English 32 38 12 10 7 0 0 71 17 10233
2017 First official language - French 29 43 15 8 4 0 0 73 12 5514
2014 First official language - English 26 37 14 13 9 0 0 63 22 9632
2014 First official language - French 23 44 19 10 4 0 0 67 14 5579

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 37 17 11 5 6 1 65 17 12626
2020 First official language - French 21 40 21 8 3 6 1 66 12 6279
2019 First official language - English 19 37 19 13 7 4 1 59 21 10380
2019 First official language - French 18 39 24 10 4 5 0 60 14 5489
2018 First official language - English 20 32 22 12 10 4 0 55 23 9464
2018 First official language - French 18 36 25 10 4 5 0 58 15 5127
2017 First official language - English 20 32 19 13 9 6 1 56 24 10244
2017 First official language - French 17 37 24 10 5 6 1 58 17 5524

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 30 10 8 4 0 0 79 12 12619
2020 First official language - French 47 33 11 6 2 0 1 80 9 6279
2019 First official language - English 43 31 11 9 6 0 0 74 15 10385
2019 First official language - French 45 34 10 6 3 0 1 80 9 5486
2018 First official language - English 40 34 10 9 6 0 0 74 15 9463
2018 First official language - French 41 37 11 6 3 0 1 79 9 5113
2017 First official language - English 41 32 10 9 7 0 0 73 17 10248
2017 First official language - French 39 37 12 6 4 0 2 77 10 5532
2014 First official language - English 34 33 12 11 9 0 0 67 20 9634
2014 First official language - French 31 37 16 9 5 1 2 70 14 5575

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 30 17 6 4 1 2 72 11 12605
2020 First official language - French 43 32 14 6 4 0 1 76 10 6247
2019 First official language - English 41 29 17 7 4 0 2 72 11 10339
2019 First official language - French 45 32 13 5 3 0 1 78 8 5435
2018 First official language - English 41 28 17 7 5 0 2 71 12 9499
2018 First official language - French 44 32 14 5 3 0 1 77 8 5130
2017 First official language - English 42 30 15 6 4 1 3 75 10 10261
2017 First official language - French 43 35 13 5 2 0 1 80 7 5537
2014 First official language - English 40 30 17 7 5 0 2 72 11 9639
2014 First official language - French 44 35 13 4 2 0 1 80 7 5581

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 33 67 12671
2020 First official language - French 41 59 6296

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 14 11 3 3 8 20 76 9 12649
2020 First official language - French 44 21 9 3 2 8 12 82 7 6298

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 First official language - English 26 36 38 12677
2020 First official language - French 27 41 32 6306
2019 First official language - English 32 30 38 10423
2019 First official language - French 30 38 32 5507
2018 First official language - English 30 32 38 9503
2018 First official language - French 29 39 32 5136
2017 First official language - English 29 33 38 10260
2017 First official language - French 28 42 30 5533
2014 First official language - English 29 32 39 9642
2014 First official language - French 29 40 31 5578

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 First official language - English 11 43 34 3 4 5 3296
2020 First official language - French 11 51 27 3 3 4 1667
2019 First official language - English 11 34 38 5 5 5 3299
2019 First official language - French 13 41 33 4 3 6 1657
2018 First official language - English 13 34 37 6 6 5 2892
2018 First official language - French 12 41 33 3 4 7 1509
2017 First official language - English 15 31 34 7 8 6 2980
2017 First official language - French 15 40 30 3 5 7 1557
2014 First official language - English 15 29 37 10 9999 10 2861
2014 First official language - French 17 32 35 7 9999 8 1647
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 53 34 7 4 2 0 0 87 6 12602
2020 First official language - French 46 40 9 4 1 0 0 86 5 6257
2019 First official language - English 46 37 9 5 3 0 0 83 8 10343
2019 First official language - French 42 43 9 4 2 0 0 85 6 5471
2018 First official language - English 48 38 8 4 2 0 0 86 6 9475
2018 First official language - French 41 45 10 3 1 0 0 86 4 5109
2017 First official language - English 45 38 9 5 3 0 0 83 8 10251
2017 First official language - French 37 46 11 4 2 0 0 84 6 5520
2014 First official language - English 39 39 12 6 4 1 0 79 10 9635
2014 First official language - French 33 47 13 5 2 1 0 80 7 5578

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 39 15 7 3 2 0 76 9 12649
2020 First official language - French 30 47 14 5 2 2 0 78 7 6290
2019 First official language - English 28 42 17 9 4 1 0 71 12 10390
2019 First official language - French 26 48 16 6 2 1 0 76 8 5493
2018 First official language - English 28 43 16 9 4 1 0 71 13 9457
2018 First official language - French 24 48 18 7 2 1 0 73 8 5108
2017 First official language - English 29 41 15 9 4 2 0 71 13 10242
2017 First official language - French 25 49 17 6 2 1 0 75 8 5533
2014 First official language - English 24 40 18 10 6 2 0 66 16 9639
2014 First official language - French 21 48 19 7 3 2 0 70 10 5576

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 12 22 33 18 11 2 2 30 35 12638
2020 First official language - French 12 29 31 17 8 1 2 26 42 6291
2019 First official language - English 10 22 35 19 10 1 2 30 33 10389
2019 First official language - French 9 26 35 20 8 1 2 28 36 5490
2018 First official language - English 11 23 34 19 9 1 2 29 35 9449
2018 First official language - French 10 29 32 19 8 1 2 27 40 5126
2017 First official language - English 11 20 34 18 10 1 5 31 33 10224
2017 First official language - French 9 26 33 17 9 2 4 28 37 5515
2014 First official language - English 13 26 35 15 7 1 3 23 41 9619
2014 First official language - French 11 33 33 14 5 1 2 20 46 5575

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 22 30 25 4 3 58 18 12574
2020 First official language - French 6 16 28 27 17 4 3 47 23 6262
2019 First official language - English 8 15 27 27 19 3 2 48 24 10347
2019 First official language - French 8 17 29 25 15 3 2 42 27 5470
2018 First official language - English 9 16 28 25 17 3 3 45 26 9413
2018 First official language - French 8 20 29 25 13 3 2 39 30 5105
2017 First official language - English 9 15 27 23 17 3 6 45 26 10184
2017 First official language - French 8 19 29 20 14 5 5 39 30 5501
2014 First official language - English 14 22 29 19 11 2 3 31 38 9615
2014 First official language - French 12 25 32 16 8 3 3 25 40 5568

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 15 27 22 16 4 5 43 27 12591
2020 First official language - French 15 24 29 15 10 4 4 26 42 6270
2019 First official language - English 13 19 28 20 13 3 5 36 34 10355
2019 First official language - French 17 26 28 14 8 3 3 24 46 5480
2018 First official language - English 14 20 27 20 12 3 5 35 36 9421
2018 First official language - French 18 26 28 14 7 3 4 22 48 5106
2017 First official language - English 13 18 27 18 13 3 8 35 35 10188
2017 First official language - French 16 25 28 12 8 3 7 22 46 5511
2014 First official language - English 17 23 27 16 9 3 6 27 44 9613
2014 First official language - French 21 30 26 10 5 3 5 17 55 5568

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 7 12 27 26 22 2 4 51 20 12560
2020 First official language - French 9 18 30 24 14 2 4 40 28 6270
2019 First official language - English 9 13 28 26 18 1 4 47 24 10319
2019 First official language - French 8 18 32 24 12 2 4 38 28 5470
2018 First official language - English 10 14 28 25 17 1 4 44 26 9390
2018 First official language - French 10 19 33 22 11 2 3 34 30 5095
2017 First official language - English 10 14 27 24 17 2 8 45 26 10148
2017 First official language - French 9 19 32 21 11 2 6 35 30 5504
2014 First official language - English 10 17 30 23 12 1 6 39 29 9591
2014 First official language - French 10 22 35 19 8 2 4 29 34 5562

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 8 14 24 24 22 3 4 50 24 12607
2020 First official language - French 8 17 26 24 19 2 5 46 27 6266
2019 First official language - English 12 18 26 22 16 2 4 40 32 10363
2019 First official language - French 10 20 29 21 14 2 4 37 32 5474
2018 First official language - English 15 19 27 19 14 2 3 35 36 9415
2018 First official language - French 12 23 26 21 12 2 4 36 37 5116
2017 First official language - English 13 18 26 18 15 2 7 37 35 10200
2017 First official language - French 12 20 27 17 14 2 7 34 36 5510
2014 First official language - English 22 23 26 14 9 2 4 25 47 9618
2014 First official language - French 19 28 26 13 8 1 5 22 51 5572

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 21 25 24 8 5 57 20 12551
2020 First official language - French 10 18 25 22 15 8 3 41 31 6263
2019 First official language - English 10 16 25 23 18 4 4 44 28 10324
2019 First official language - French 14 24 26 19 12 4 3 33 40 5476
2018 First official language - English 12 17 27 21 15 3 4 39 32 9387
2018 First official language - French 15 25 27 17 10 3 3 28 43 5098
2017 First official language - English 10 16 26 20 16 5 7 41 30 10205
2017 First official language - French 15 25 25 15 10 5 5 28 44 5509
2014 First official language - English 11 16 26 24 14 4 7 42 29 9607
2014 First official language - French 14 22 27 20 9 4 4 32 39 5567

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 12 19 31 19 14 3 3 34 33 12598
2020 First official language - French 12 22 32 17 10 4 2 29 36 6261
2019 First official language - English 15 22 31 16 11 2 2 28 39 10357
2019 First official language - French 14 25 32 16 8 3 2 25 41 5480
2018 First official language - English 18 23 30 15 9 2 2 26 43 9457
2018 First official language - French 16 26 32 13 7 3 2 21 45 5117
2017 First official language - English 16 22 30 14 10 3 5 26 42 10212
2017 First official language - French 15 24 33 13 7 4 5 22 43 5511
2014 First official language - English 20 24 30 13 7 3 4 22 47 9616
2014 First official language - French 15 28 34 12 5 3 3 18 46 5567

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 7 18 38 23 12 1 1 36 26 12634
2020 First official language - French 5 17 36 26 14 1 2 41 22 6281
2019 First official language - English 12 21 36 19 10 1 1 30 33 10379
2019 First official language - French 8 21 33 24 11 1 2 35 31 5490

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 37 15 13 5 3 0 65 19 12565
2020 First official language - French 23 42 19 10 3 3 0 66 14 6248
2019 First official language - English 17 34 19 18 9 3 0 52 28 10352
2019 First official language - French 16 39 24 13 5 3 0 57 18 5462

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 25 8 7 4 3 0 80 11 12633
2020 First official language - French 56 29 7 4 2 2 0 87 6 6280
2019 First official language - English 46 27 9 9 7 1 0 74 17 10365
2019 First official language - French 51 33 8 5 3 1 0 85 7 5476
2018 First official language - English 40 30 10 11 8 1 0 71 19 9419
2018 First official language - French 47 35 8 6 3 1 0 83 8 5094
2017 First official language - English 46 27 8 10 7 1 0 74 18 10252
2017 First official language - French 46 36 8 5 3 1 0 83 8 5527
2014 First official language - English 43 27 9 11 8 2 0 71 20 9634
2014 First official language - French 43 36 10 6 3 1 0 80 10 5577

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 28 6 5 2 1 1 88 7 12584
2020 First official language - French 59 31 5 2 1 1 0 91 4 6272
2019 First official language - English 49 32 7 8 3 0 0 81 12 10363
2019 First official language - French 52 36 6 4 2 0 0 88 6 5476
2018 First official language - English 46 35 8 7 3 0 0 81 11 9428
2018 First official language - French 48 40 7 3 1 0 0 88 5 5097
2017 First official language - English 44 37 7 8 4 0 0 81 12 10237
2017 First official language - French 44 44 7 3 2 0 0 88 5 5531
2014 First official language - English 39 39 9 9 4 0 0 79 12 9637
2014 First official language - French 39 46 9 4 2 0 0 86 6 5576

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 31 12 4 2 3 1 80 7 12545
2020 First official language - French 45 36 11 3 1 2 1 84 4 6254
2019 First official language - English 40 34 14 6 3 2 1 76 9 10389
2019 First official language - French 40 39 13 3 2 1 1 81 5 5488
2018 First official language - English 36 37 15 6 3 3 1 76 9 9454
2018 First official language - French 35 42 15 4 1 2 1 80 5 5110

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 34 11 6 3 2 0 79 10 12584
2020 First official language - French 41 40 11 4 1 2 0 83 5 6266
2019 First official language - English 37 36 12 8 5 2 0 75 13 10355
2019 First official language - French 38 41 13 4 2 2 0 81 6 5463
2018 First official language - English 44 35 11 6 3 1 0 79 9 9435
2018 First official language - French 43 41 10 3 1 2 0 85 4 5114
2017 First official language - English 43 36 10 6 3 2 0 81 9 10241
2017 First official language - French 38 44 11 3 1 2 0 84 5 5520
2014 First official language - English 40 33 13 7 4 3 0 76 11 9633
2014 First official language - French 33 45 13 4 2 3 0 81 6 5580

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 30 12 4 2 4 1 81 7 12604
2020 First official language - French 42 37 11 3 1 4 1 84 4 6274
2019 First official language - English 46 32 12 4 3 3 0 80 7 10353
2019 First official language - French 43 39 11 3 1 3 1 85 4 5482
2018 First official language - English 46 33 12 4 3 2 0 81 7 9437
2018 First official language - French 42 40 12 2 1 3 0 84 4 5113
2017 First official language - English 44 32 13 4 3 4 1 79 7 10242
2017 First official language - French 35 42 14 3 2 4 1 81 5 5520
2014 First official language - English 42 31 14 4 3 5 1 77 8 9627
2014 First official language - French 34 42 13 3 2 5 1 81 5 5576

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 28 7 4 2 0 0 87 6 12626
2020 First official language - French 58 33 6 2 1 0 0 91 3 6278
2019 First official language - English 50 32 9 5 4 0 0 82 9 10389
2019 First official language - French 51 37 8 3 1 0 0 88 4 5485
2018 First official language - English 48 33 10 5 4 0 0 82 9 9424
2018 First official language - French 49 40 7 3 1 0 0 89 4 5113
2017 First official language - English 49 34 8 5 4 0 0 83 9 10262
2017 First official language - French 44 43 8 3 1 0 0 88 4 5535
2014 First official language - English 43 34 11 7 5 0 0 78 11 9630
2014 First official language - French 38 46 10 4 2 0 0 84 6 5575

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 21 13 4 4 7 4 77 9 12644
2020 First official language - French 48 25 10 3 3 7 4 82 7 6292

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 29 15 5 3 7 1 76 8 12661
2020 First official language - French 37 35 15 3 1 7 1 79 5 6291

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 28 11 6 4 4 2 79 10 12607
2020 First official language - French 46 33 10 4 2 4 2 84 6 6263

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 2 6 25 14 42 12 0 9 63 265
2020 First official language - French 4 4 28 13 25 24 1 12 52 67

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 26 19 7 4 9 6 64 13 12647
2020 First official language - French 29 33 15 6 3 9 6 72 10 6289
2019 First official language - English 29 27 16 10 8 6 4 62 20 10384
2019 First official language - French 28 32 16 8 5 7 5 68 14 5481
2018 First official language - English 21 29 21 10 8 7 4 56 21 9449
2018 First official language - French 22 35 18 8 5 8 5 66 14 5105
2017 First official language - English 28 27 15 11 8 6 5 62 21 10252
2017 First official language - French 24 34 16 9 5 7 6 66 15 5532
2014 First official language - English 29 29 15 10 9 4 3 63 21 9636
2014 First official language - French 23 34 19 9 5 6 5 63 16 5579

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 34 11 7 4 3 1 77 11 12622
2020 First official language - French 34 41 12 7 3 2 1 78 10 6281
2019 First official language - English 36 35 13 8 5 2 1 73 14 10383
2019 First official language - French 31 42 14 7 3 2 1 75 10 5482
2018 First official language - English 35 36 13 8 5 2 1 74 14 9450
2018 First official language - French 30 44 13 7 3 2 1 76 11 5112
2017 First official language - English 40 35 11 7 4 3 1 77 12 10236
2017 First official language - French 31 43 11 8 3 3 1 77 11 5529
2014 First official language - English 40 36 10 7 4 3 1 79 11 9638
2014 First official language - French 30 46 11 7 3 2 1 79 10 5578

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 34 14 5 2 2 0 79 7 12601
2020 First official language - French 38 40 14 3 2 2 0 80 5 6277
2019 First official language - English 36 35 16 7 4 2 0 72 11 10369
2019 First official language - French 33 43 16 4 2 1 0 77 6 5474
2018 First official language - English 34 36 16 7 5 1 0 72 12 9411
2018 First official language - French 31 44 17 5 2 1 0 76 7 5105

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 23 17 11 9 10 2 58 22 12622
2020 First official language - French 25 27 18 9 6 11 3 60 18 6279
2019 First official language - English 22 22 18 13 13 9 2 50 30 10383
2019 First official language - French 19 27 20 11 8 11 3 54 23 5490
2018 First official language - English 20 23 18 14 14 9 2 48 31 9453
2018 First official language - French 16 28 22 13 8 10 3 51 24 5110
2017 First official language - English 21 22 16 14 14 11 2 49 33 10232
2017 First official language - French 15 27 19 13 9 12 5 51 26 5524
2014 First official language - English 18 22 16 16 17 10 2 45 36 9634
2014 First official language - French 13 26 21 15 12 11 3 45 32 5581

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 41 3 8 2 0 0 87 10 12663
2020 First official language - French 45 43 4 6 1 0 0 89 7 6304

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 35 6 7 2 0 0 85 9 12645
2020 First official language - French 43 38 9 7 2 0 1 82 9 6293
2019 First official language - English 41 35 6 12 6 0 0 76 18 10394
2019 First official language - French 42 37 7 10 4 0 0 79 14 5494
2017 First official language - English 39 34 6 12 9 0 0 73 21 10258
2017 First official language - French 37 38 9 11 5 0 0 75 16 5539
2014 First official language - English 37 34 7 13 9 0 0 71 22 9633
2014 First official language - French 33 40 9 11 6 0 0 73 18 5574

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 33 8 6 2 0 0 84 8 12571
2020 First official language - French 47 37 8 6 2 0 0 84 7 6241
2019 First official language - English 43 35 9 8 4 0 0 79 12 10318
2019 First official language - French 45 39 8 5 2 0 0 84 7 5464
2017 First official language - English 44 35 8 8 4 0 0 80 12 10234
2017 First official language - French 43 41 8 5 2 0 0 85 7 5524
2014 First official language - English 38 37 10 10 5 0 0 75 15 9627
2014 First official language - French 35 45 11 7 2 0 0 80 9 5575

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 86 10 1 1 1 0 0 97 2 12607
2020 First official language - French 70 23 3 2 1 0 0 93 3 6272
2017 First official language - English 80 15 2 1 1 1 1 96 2 10244
2017 First official language - French 60 30 4 3 1 0 0 91 5 5528
2014 First official language - English 76 17 3 1 1 0 1 95 2 9637
2014 First official language - French 56 32 5 4 2 0 0 89 6 5576

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 15 8 4 4 22 6 77 11 12657
2020 First official language - French 53 22 11 4 3 4 2 80 8 6297
2019 First official language - English 37 15 8 6 7 21 6 71 17 10409
2019 First official language - French 49 22 12 5 4 5 2 77 10 5495

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 12668
2020 First official language - French 7 93 6307
2019 First official language - English 14 86 10397
2019 First official language - French 11 89 5497
2018 First official language - English 15 85 9490
2018 First official language - French 10 90 5134

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 46 54 1213
2020 First official language - French 43 57 470
2019 First official language - English 52 48 1446
2019 First official language - French 48 52 617
2018 First official language - English 49 51 1420
2018 First official language - French 47 53 515

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 59 41 1213
2020 First official language - French 62 38 470
2019 First official language - English 56 44 1446
2019 First official language - French 57 43 617
2018 First official language - English 57 43 1420
2018 First official language - French 58 42 515

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 1213
2020 First official language - French 8 92 470
2019 First official language - English 6 94 1446
2019 First official language - French 7 93 617
2018 First official language - English 5 95 1420
2018 First official language - French 6 94 515

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 1213
2020 First official language - French 4 96 470
2019 First official language - English 4 96 1446
2019 First official language - French 4 96 617
2018 First official language - English 4 96 1420
2018 First official language - French 4 96 515

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 16 84 1213
2020 First official language - French 6 94 470
2019 First official language - English 16 84 1446
2019 First official language - French 8 92 617
2018 First official language - English 19 81 1420
2018 First official language - French 7 93 515

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 4 96 1213
2020 First official language - French 4 96 470
2019 First official language - English 3 97 1446
2019 First official language - French 4 96 617
2018 First official language - English 4 96 1420
2018 First official language - French 5 95 515

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 1213
2020 First official language - French 30 70 470
2019 First official language - English 43 57 1426
2019 First official language - French 32 68 609
2018 First official language - English 45 55 1420
2018 First official language - French 34 66 516

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 35 65 1213
2020 First official language - French 45 55 470
2019 First official language - English 36 64 1426
2019 First official language - French 42 58 609
2018 First official language - English 38 62 1420
2018 First official language - French 39 61 516

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 44 56 1213
2020 First official language - French 46 54 470
2019 First official language - English 44 56 1426
2019 First official language - French 44 56 609
2018 First official language - English 44 56 1420
2018 First official language - French 42 58 516

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 1213
2020 First official language - French 38 62 470
2019 First official language - English 41 59 1426
2019 First official language - French 37 63 609
2018 First official language - English 39 61 1420
2018 First official language - French 38 62 516

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 30 70 1213
2020 First official language - French 27 73 470
2019 First official language - English 25 75 1426
2019 First official language - French 25 75 609
2018 First official language - English 27 73 1420
2018 First official language - French 22 78 516

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 54 46 1213
2020 First official language - French 55 45 470
2019 First official language - English 54 46 1426
2019 First official language - French 57 43 609
2018 First official language - English 55 45 1420
2018 First official language - French 61 39 516

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 36 64 1213
2020 First official language - French 31 69 470
2019 First official language - English 35 65 1426
2019 First official language - French 31 69 609
2018 First official language - English 36 64 1420
2018 First official language - French 31 69 516

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 1213
2020 First official language - French 1 99 470
2019 First official language - English 1 99 1426
2019 First official language - French 1 99 609
2018 First official language - English 1 99 1420
2018 First official language - French 2 98 516

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 1213
2020 First official language - French 4 96 470
2019 First official language - English 9 91 1426
2019 First official language - French 8 92 609
2018 First official language - English 10 90 1420
2018 First official language - French 7 93 516

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 1213
2020 First official language - French 10 90 470
2019 First official language - English 12 88 1426
2019 First official language - French 8 92 609
2018 First official language - English 12 88 1420
2018 First official language - French 9 91 516

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 50 50 1213
2020 First official language - French 45 55 470
2019 First official language - English 49 51 1426
2019 First official language - French 42 58 609
2018 First official language - English 48 52 1420
2018 First official language - French 42 58 516

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 25 75 1213
2020 First official language - French 16 84 470
2019 First official language - English 27 73 1426
2019 First official language - French 17 83 609
2018 First official language - English 27 73 1420
2018 First official language - French 18 82 516

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 16 84 1213
2020 First official language - French 15 85 470
2019 First official language - English 16 84 1426
2019 First official language - French 16 84 609
2018 First official language - English 18 82 1420
2018 First official language - French 16 84 516

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 50 50 1213
2020 First official language - French 53 47 470
2019 First official language - English 53 47 1418
2019 First official language - French 55 45 603
2018 First official language - English 53 47 1418
2018 First official language - French 53 47 516

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 26 74 1213
2020 First official language - French 30 70 470
2019 First official language - English 26 74 1418
2019 First official language - French 24 76 603
2018 First official language - English 26 74 1418
2018 First official language - French 27 73 516

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 1213
2020 First official language - French 7 93 470
2019 First official language - English 5 95 1418
2019 First official language - French 7 93 603
2018 First official language - English 5 95 1418
2018 First official language - French 6 94 516

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 1213
2020 First official language - French 19 81 470
2019 First official language - English 20 80 1418
2019 First official language - French 19 81 603
2018 First official language - English 22 78 1418
2018 First official language - French 22 78 516

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1213
2020 First official language - French 12 88 470
2019 First official language - English 10 90 1418
2019 First official language - French 10 90 603
2018 First official language - English 10 90 1418
2018 First official language - French 8 92 516

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 1213
2020 First official language - French 7 93 470
2019 First official language - English 6 94 1418
2019 First official language - French 6 94 603
2018 First official language - English 6 94 1418
2018 First official language - French 8 92 516

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 1213
2020 First official language - French 14 86 470
2019 First official language - English 14 86 1418
2019 First official language - French 13 87 603
2018 First official language - English 13 87 1418
2018 First official language - French 16 84 516

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 1213
2020 First official language - French 12 88 470
2019 First official language - English 11 89 1418
2019 First official language - French 13 87 603
2018 First official language - English 11 89 1418
2018 First official language - French 11 89 516

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 26 74 1213
2020 First official language - French 21 79 470
2019 First official language - English 26 74 1418
2019 First official language - French 23 77 603
2018 First official language - English 28 72 1418
2018 First official language - French 22 78 516

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 1121
2020 First official language - French 14 86 438
2019 First official language - English 12 88 1326
2019 First official language - French 14 86 568
2018 First official language - English 11 89 1336
2018 First official language - French 15 85 475

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 20 80 1121
2020 First official language - French 16 84 438
2019 First official language - English 21 79 1326
2019 First official language - French 19 81 568
2018 First official language - English 19 81 1336
2018 First official language - French 21 79 475

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1121
2020 First official language - French 9 91 438
2019 First official language - English 11 89 1326
2019 First official language - French 12 88 568
2018 First official language - English 9 91 1336
2018 First official language - French 15 85 475

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 1121
2020 First official language - French 9 91 438
2019 First official language - English 7 93 1326
2019 First official language - French 8 92 568
2018 First official language - English 7 93 1336
2018 First official language - French 9 91 475

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 1121
2020 First official language - French 12 88 438
2019 First official language - English 11 89 1326
2019 First official language - French 13 87 568
2018 First official language - English 11 89 1336
2018 First official language - French 10 90 475

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 1121
2020 First official language - French 11 89 438
2019 First official language - English 9 91 1326
2019 First official language - French 12 88 568
2018 First official language - English 9 91 1336
2018 First official language - French 10 90 475

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 1121
2020 First official language - French 13 87 438
2019 First official language - English 8 92 1326
2019 First official language - French 14 86 568
2018 First official language - English 9 91 1336
2018 First official language - French 14 86 475

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 1121
2020 First official language - French 10 90 438
2019 First official language - English 11 89 1326
2019 First official language - French 12 88 568
2018 First official language - English 12 88 1336
2018 First official language - French 9 91 475

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 15 85 1121
2020 First official language - French 14 86 438
2019 First official language - English 14 86 1326
2019 First official language - French 17 83 568
2018 First official language - English 12 88 1336
2018 First official language - French 13 87 475

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 29 71 1121
2020 First official language - French 26 74 438
2019 First official language - English 33 67 1326
2019 First official language - French 24 76 568
2018 First official language - English 30 70 1336
2018 First official language - French 23 77 475

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 1121
2020 First official language - French 9 91 438
2019 First official language - English 8 92 1326
2019 First official language - French 10 90 568
2018 First official language - English 8 92 1336
2018 First official language - French 9 91 475

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 49 51 1121
2020 First official language - French 44 56 438
2019 First official language - English 48 52 1326
2019 First official language - French 42 58 568
2018 First official language - English 46 54 1336
2018 First official language - French 39 61 475

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 1121
2020 First official language - French 3 97 438
2019 First official language - English 2 98 1326
2019 First official language - French 2 98 568

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 55 45 1121
2020 First official language - French 46 54 438
2019 First official language - English 54 46 1326
2019 First official language - French 41 59 568
2018 First official language - English 54 46 1336
2018 First official language - French 42 58 475

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 4 96 1121
2020 First official language - French 6 94 438
2019 First official language - English 3 97 1326
2019 First official language - French 4 96 568
2018 First official language - English 4 96 1336
2018 First official language - French 6 94 475

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 1121
2020 First official language - French 15 85 438
2019 First official language - English 15 85 1326
2019 First official language - French 14 86 568
2018 First official language - English 15 85 1336
2018 First official language - French 13 87 475

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 13 16 5 5 31 8 58 16 12646
2020 First official language - French 20 18 14 3 3 33 9 65 11 6290
2019 First official language - English 18 15 19 7 8 26 7 49 22 10413
2019 First official language - French 17 17 18 6 4 28 10 56 16 5489
2018 First official language - English 16 15 23 7 7 25 6 46 20 9458
2018 First official language - French 16 19 19 4 4 30 9 56 13 5121
2017 First official language - English 17 15 19 6 8 27 9 48 22 10264
2017 First official language - French 14 19 17 5 4 30 11 55 16 5532
2014 First official language - English 15 15 21 7 7 28 7 46 22 9637
2014 First official language - French 10 17 18 5 4 34 11 51 17 5578

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 25 15 5 3 10 1 74 9 12643
2020 First official language - French 37 33 13 3 2 10 1 79 6 6287
2019 First official language - English 36 27 16 6 5 8 1 70 13 10416
2019 First official language - French 33 35 15 4 3 8 1 76 8 5497
2018 First official language - English 30 28 19 7 5 9 1 65 14 9463
2018 First official language - French 30 37 17 4 3 9 1 74 8 5122
2017 First official language - English 31 27 17 7 6 12 1 67 14 10236
2017 First official language - French 26 36 17 5 3 12 1 72 9 5527
2014 First official language - English 25 25 20 7 6 15 1 60 15 9636
2014 First official language - French 20 35 19 4 3 18 2 67 9 5580

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 12653
2020 First official language - French 5 95 6290
2019 First official language - English 8 92 10395
2019 First official language - French 6 94 5487
2018 First official language - English 8 92 9472
2018 First official language - French 5 95 5111

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 32 68 815
2020 First official language - French 28 72 319
2019 First official language - English 35 65 827
2019 First official language - French 32 68 325
2018 First official language - English 36 64 755
2018 First official language - French 36 64 255

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 79 21 815
2020 First official language - French 79 21 319
2019 First official language - English 75 25 827
2019 First official language - French 75 25 325
2018 First official language - English 76 24 755
2018 First official language - French 77 23 255

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 815
2020 First official language - French 2 98 319
2019 First official language - English 4 96 827
2019 First official language - French 3 97 325
2018 First official language - English 3 97 755
2018 First official language - French 2 98 255

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 815
2020 First official language - French 4 96 319
2019 First official language - English 7 93 827
2019 First official language - French 5 95 325
2018 First official language - English 6 94 755
2018 First official language - French 7 93 255

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 815
2020 First official language - French 6 94 319
2019 First official language - English 15 85 827
2019 First official language - French 9 91 325
2018 First official language - English 14 86 755
2018 First official language - French 9 91 255

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 815
2020 First official language - French 10 90 319
2019 First official language - English 7 93 827
2019 First official language - French 12 88 325
2018 First official language - English 8 92 755
2018 First official language - French 7 93 255

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 32 68 815
2020 First official language - French 21 79 319
2019 First official language - English 31 69 814
2019 First official language - French 20 80 313
2018 First official language - English 28 72 752
2018 First official language - French 20 80 255

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 815
2020 First official language - French 19 81 319
2019 First official language - English 22 78 814
2019 First official language - French 20 80 313
2018 First official language - English 21 79 752
2018 First official language - French 19 81 255

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 19 81 815
2020 First official language - French 13 87 319
2019 First official language - English 18 82 814
2019 First official language - French 12 88 313
2018 First official language - English 15 85 752
2018 First official language - French 12 88 255

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 815
2020 First official language - French 5 95 319
2019 First official language - English 7 93 814
2019 First official language - French 5 95 313
2018 First official language - English 7 93 752
2018 First official language - French 4 96 255

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 25 75 815
2020 First official language - French 23 77 319
2019 First official language - English 31 69 814
2019 First official language - French 20 80 313
2018 First official language - English 30 70 752
2018 First official language - French 23 77 255

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 18 82 815
2020 First official language - French 16 84 319
2019 First official language - English 22 78 814
2019 First official language - French 15 85 313
2018 First official language - English 22 78 752
2018 First official language - French 19 81 255

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 4 96 815
2020 First official language - French 4 96 319
2019 First official language - English 5 95 814
2019 First official language - French 5 95 313
2018 First official language - English 4 96 752
2018 First official language - French 6 94 255

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 3 97 814
2019 First official language - French 2 98 313

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 815
2020 First official language - French 6 94 319
2019 First official language - English 9 91 814
2019 First official language - French 7 93 313
2018 First official language - English 8 92 752
2018 First official language - French 8 92 255

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 21 79 815
2020 First official language - French 22 78 319
2019 First official language - English 18 82 814
2019 First official language - French 18 82 313
2018 First official language - English 16 84 752
2018 First official language - French 18 82 255

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 25 75 815
2020 First official language - French 19 81 319
2019 First official language - English 23 77 814
2019 First official language - French 17 83 313
2018 First official language - English 25 75 752
2018 First official language - French 16 84 255

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 752
2018 First official language - French 0 100 255

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 15 85 815
2020 First official language - French 27 73 319
2019 First official language - English 15 85 814
2019 First official language - French 29 71 313
2018 First official language - English 15 85 752
2018 First official language - French 25 75 255

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 28 72 815
2020 First official language - French 29 71 319
2019 First official language - English 27 73 807
2019 First official language - French 31 69 310
2018 First official language - English 29 71 756
2018 First official language - French 41 59 255

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 815
2020 First official language - French 14 86 319
2019 First official language - English 11 89 807
2019 First official language - French 14 86 310
2018 First official language - English 16 84 756
2018 First official language - French 14 86 255

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 815
2020 First official language - French 4 96 319
2019 First official language - English 3 97 807
2019 First official language - French 3 97 310
2018 First official language - English 3 97 756
2018 First official language - French 5 95 255

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 18 82 815
2020 First official language - French 16 84 319
2019 First official language - English 16 84 807
2019 First official language - French 17 83 310
2018 First official language - English 20 80 756
2018 First official language - French 18 82 255

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 815
2020 First official language - French 3 97 319
2019 First official language - English 5 95 807
2019 First official language - French 5 95 310
2018 First official language - English 4 96 756
2018 First official language - French 2 98 255

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 815
2020 First official language - French 6 94 319
2019 First official language - English 6 94 807
2019 First official language - French 6 94 310
2018 First official language - English 7 93 756
2018 First official language - French 6 94 255

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 815
2020 First official language - French 11 89 319
2019 First official language - English 9 91 807
2019 First official language - French 14 86 310
2018 First official language - English 9 91 756
2018 First official language - French 10 90 255

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 815
2020 First official language - French 6 94 319
2019 First official language - English 9 91 807
2019 First official language - French 8 92 310
2018 First official language - English 9 91 756
2018 First official language - French 7 93 255

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 49 51 815
2020 First official language - French 48 52 319
2019 First official language - English 51 49 807
2019 First official language - French 43 57 310
2018 First official language - English 47 53 756
2018 First official language - French 39 61 255

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 760
2020 First official language - French 7 93 301
2019 First official language - English 5 95 713
2019 First official language - French 9 91 272
2018 First official language - English 5 95 704
2018 First official language - French 6 94 241

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 13 87 760
2020 First official language - French 17 83 301
2019 First official language - English 17 83 713
2019 First official language - French 20 80 272
2018 First official language - English 11 89 704
2018 First official language - French 14 86 241

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 760
2020 First official language - French 5 95 301
2019 First official language - English 4 96 713
2019 First official language - French 8 92 272
2018 First official language - English 4 96 704
2018 First official language - French 4 96 241

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 760
2020 First official language - French 2 98 301
2019 First official language - English 3 97 713
2019 First official language - French 5 95 272
2018 First official language - English 2 98 704
2018 First official language - French 3 97 241

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 760
2020 First official language - French 3 97 301
2019 First official language - English 2 98 713
2019 First official language - French 4 96 272
2018 First official language - English 3 97 704
2018 First official language - French 5 95 241

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 760
2020 First official language - French 3 97 301
2019 First official language - English 5 95 713
2019 First official language - French 7 93 272
2018 First official language - English 4 96 704
2018 First official language - French 4 96 241

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 6 94 760
2020 First official language - French 12 88 301
2019 First official language - English 5 95 713
2019 First official language - French 9 91 272
2018 First official language - English 8 92 704
2018 First official language - French 11 89 241

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 760
2020 First official language - French 11 89 301
2019 First official language - English 11 89 713
2019 First official language - French 12 88 272
2018 First official language - English 14 86 704
2018 First official language - French 13 87 241

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 760
2020 First official language - French 12 88 301
2019 First official language - English 12 88 713
2019 First official language - French 11 89 272
2018 First official language - English 11 89 704
2018 First official language - French 11 89 241

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 26 74 760
2020 First official language - French 21 79 301
2019 First official language - English 30 70 713
2019 First official language - French 22 78 272
2018 First official language - English 29 71 704
2018 First official language - French 22 78 241

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 760
2020 First official language - French 9 91 301
2019 First official language - English 7 93 713
2019 First official language - French 8 92 272
2018 First official language - English 9 91 704
2018 First official language - French 9 91 241

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 45 55 760
2020 First official language - French 42 58 301
2019 First official language - English 46 54 713
2019 First official language - French 37 63 272
2018 First official language - English 46 54 704
2018 First official language - French 44 56 241

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 2 98 760
2020 First official language - French 3 97 301

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 59 41 760
2020 First official language - French 48 52 301
2019 First official language - English 62 38 713
2019 First official language - French 58 42 272
2018 First official language - English 63 37 704
2018 First official language - French 50 50 241

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 4 96 760
2020 First official language - French 3 97 301
2019 First official language - English 3 97 713
2019 First official language - French 3 97 272
2018 First official language - English 5 95 704
2018 First official language - French 5 95 241

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 15 85 760
2020 First official language - French 15 85 301
2019 First official language - English 10 90 713
2019 First official language - French 11 89 272
2018 First official language - English 15 85 704
2018 First official language - French 12 88 241

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 13 17 3 3 33 6 61 10 12627
2020 First official language - French 22 18 15 2 2 34 7 68 7 6276
2019 First official language - English 20 13 21 4 4 29 7 53 14 10393
2019 First official language - French 19 18 18 3 2 30 10 61 9 5489
2018 First official language - English 19 15 24 3 4 29 6 52 12 9466
2018 First official language - French 17 20 19 3 2 32 8 61 8 5127
2017 First official language - English 19 14 20 3 4 32 8 55 11 10253
2017 First official language - French 15 20 17 3 2 33 10 62 9 5534
2014 First official language - English 15 14 22 4 3 34 8 50 12 9635
2014 First official language - French 11 19 17 3 2 39 10 59 8 5574

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 25 15 3 3 11 1 76 7 12651
2020 First official language - French 37 33 13 3 2 11 1 80 5 6285
2019 First official language - English 39 25 17 4 4 10 1 72 9 10388
2019 First official language - French 35 34 15 3 2 10 2 78 5 5484
2018 First official language - English 34 27 20 4 4 10 1 69 9 9482
2018 First official language - French 30 37 17 3 2 11 1 76 6 5128
2017 First official language - English 35 27 16 4 3 13 2 73 8 10245
2017 First official language - French 28 37 15 3 2 14 2 77 6 5525
2014 First official language - English 28 26 19 4 3 18 2 67 9 9632
2014 First official language - French 21 35 17 2 2 21 2 73 5 5573

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 12575
2020 First official language - French 8 92 6268

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 17 83 12616
2020 First official language - French 16 84 6266
2019 First official language - English 24 76 10408
2019 First official language - French 19 81 5493
2017 First official language - English 24 76 10251
2017 First official language - French 18 82 5527
2014 First official language - English 22 78 9612
2014 First official language - French 15 85 5565

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 56 44 2178
2020 First official language - French 45 55 980

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 80 20 2174
2020 First official language - French 80 20 982
2019 First official language - English 83 17 2440
2019 First official language - French 86 14 1072
2017 First official language - English 80 20 2473
2017 First official language - French 81 19 1012
2014 First official language - English 77 23 2152
2014 First official language - French 77 23 824

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 32 6 8 3 0 0 83 11 1742
2020 First official language - French 49 36 7 5 2 0 1 85 7 783
2019 First official language - English 46 32 6 11 4 1 0 79 15 1981
2019 First official language - French 51 34 6 7 3 0 0 84 10 902
2017 First official language - English 43 35 6 10 5 1 0 79 14 1981
2017 First official language - French 48 36 6 7 2 0 0 85 9 823
2014 First official language - English 46 32 6 10 6 0 0 78 16 1655
2014 First official language - French 42 41 7 7 2 0 0 84 9 635

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 29 8 5 2 2 2 84 8 12652
2020 First official language - French 48 34 8 4 1 2 2 86 6 6296
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 30 14 9 5 4 0 70 15 12614
2020 First official language - French 36 35 15 8 3 3 0 73 11 6271

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 39 10 9 3 1 0 78 12 12662
2020 First official language - French 34 45 11 7 1 1 0 80 8 6299

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 35 12 10 4 1 0 73 15 12600
2020 First official language - French 33 40 15 9 2 1 0 74 11 6265

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 36 16 5 2 1 1 76 8 12553
2020 First official language - French 33 41 18 5 1 1 1 76 6 6241

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 32 13 4 2 2 1 80 6 12623
2020 First official language - French 40 41 12 3 1 2 2 83 4 6267

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 67 14 5 1 0 8 3 93 1 12634
2020 First official language - French 67 25 3 1 1 2 1 95 2 6293

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 53 32 8 4 2 2 0 87 5 12624
2020 First official language - French 51 36 7 3 1 2 1 89 3 6260

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 28 8 7 4 1 0 80 12 12605
2020 First official language - French 49 31 9 6 3 1 0 82 9 6270

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 26 8 5 3 1 1 84 8 12643
2020 First official language - French 52 32 9 4 1 1 1 85 5 6276

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 98 2 1725
2020 First official language - French 98 2 1284

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 40 15 15 7 0 0 63 23 1690
2020 First official language - French 20 35 20 17 6 0 1 55 24 1257

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 37 11 5 2 1 0 81 8 12632
2020 First official language - French 42 41 10 4 1 1 0 85 5 6279
2019 First official language - English 33 39 13 8 5 2 0 74 13 10385
2019 First official language - French 33 43 15 6 2 2 0 77 8 5466
2018 First official language - English 32 39 14 8 5 2 0 73 13 9474
2018 First official language - French 30 44 16 6 2 2 0 76 8 5115
2017 First official language - English 30 39 13 9 6 3 0 72 15 10255
2017 First official language - French 24 44 18 7 3 4 0 71 11 5530

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 27 11 12 8 2 1 68 21 12624
2020 First official language - French 41 31 11 9 5 1 1 74 15 6271

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 25 13 4 3 4 1 79 8 12599
2020 First official language - French 48 31 12 4 2 3 1 82 6 6257

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 31 16 9 5 2 0 69 15 12661
2020 First official language - French 36 37 15 8 3 1 0 74 11 6285
2019 First official language - English 25 33 16 14 10 1 0 59 25 10397
2019 First official language - French 23 41 18 12 6 1 0 64 18 5497
2018 First official language - English 24 34 16 14 10 2 0 59 24 9472
2018 First official language - French 22 41 19 11 6 1 0 64 17 5129
2017 First official language - English 19 36 16 16 11 2 0 57 27 10249
2017 First official language - French 16 44 20 12 6 1 0 61 19 5535

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 50 10 10 3 1 0 77 13 1725
2020 First official language - French 26 48 13 10 2 1 0 75 12 1284
2019 First official language - English 23 48 12 12 4 1 1 72 16 1500
2019 First official language - French 19 48 14 13 3 1 1 69 16 1122

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 22 15 10 13 0 2 61 24 12658
2020 First official language - French 46 22 14 8 8 0 2 69 16 6295

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 27 21 12 10 0 1 57 22 12636
2020 First official language - French 26 26 23 13 11 0 1 53 25 6284
2019 First official language - English 18 24 21 14 22 0 1 42 36 10416
2019 First official language - French 17 22 22 16 21 0 1 40 38 5502
2018 First official language - English 17 23 21 15 23 0 1 40 39 9481
2018 First official language - French 15 19 22 17 25 0 2 34 43 5125
2017 First official language - English 20 23 19 15 21 0 2 44 37 10236
2017 First official language - French 15 18 20 17 25 0 3 35 44 5532

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 26 24 15 11 0 1 49 26 12647
2020 First official language - French 20 26 27 17 10 0 1 46 27 6292
2019 First official language - English 20 27 24 15 12 0 1 48 27 10401
2019 First official language - French 19 26 29 15 10 0 1 45 25 5498
2018 First official language - English 18 25 27 16 12 0 1 44 29 9463
2018 First official language - French 15 24 32 18 10 0 1 39 28 5119
2017 First official language - English 19 26 25 15 12 0 2 46 28 10242
2017 First official language - French 16 24 30 17 11 0 2 40 29 5529

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 26 18 10 8 1 3 62 19 12621
2020 First official language - French 25 27 23 14 8 1 2 53 23 6279
2019 First official language - English 31 27 19 11 8 1 4 60 20 10347
2019 First official language - French 23 28 25 13 8 1 2 53 21 5473
2018 First official language - English 26 25 22 13 10 1 4 54 24 9435
2018 First official language - French 19 26 27 16 9 0 3 46 25 5098
2017 First official language - English 27 26 19 12 10 1 5 57 23 10231
2017 First official language - French 18 25 27 15 10 1 4 46 26 5508

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 24 19 12 10 3 2 58 22 12584
2020 First official language - French 26 26 23 14 9 1 2 53 23 6273
2019 First official language - English 23 24 21 15 14 1 2 48 30 10360
2019 First official language - French 21 25 23 15 12 1 1 48 28 5465
2018 First official language - English 21 23 23 16 14 1 2 45 31 9430
2018 First official language - French 20 23 26 17 11 1 2 44 30 5111
2017 First official language - English 23 23 21 15 14 2 3 48 30 10240
2017 First official language - French 20 23 24 16 12 1 4 45 29 5532

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 20 10 4 4 1 5 80 9 12588
2020 First official language - French 48 22 13 6 4 1 6 75 11 6274
2019 First official language - English 58 18 8 4 3 1 8 84 7 10357
2019 First official language - French 53 22 11 4 2 1 8 81 7 5479
2018 First official language - English 53 20 10 4 3 1 8 81 8 9443
2018 First official language - French 47 24 13 4 3 1 10 78 8 5113
2017 First official language - English 52 20 10 4 3 1 11 81 8 10227
2017 First official language - French 41 23 13 5 3 1 14 75 9 5525

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 28 20 11 9 0 1 59 20 12628
2020 First official language - French 35 27 20 10 7 0 1 63 17 6285
2019 First official language - English 32 28 19 10 9 0 1 62 19 10392
2019 First official language - French 35 29 19 9 6 0 1 65 15 5490
2018 First official language - English 29 26 22 11 10 0 1 56 22 9480
2018 First official language - French 30 27 23 11 8 0 1 58 18 5114
2017 First official language - English 27 29 22 12 9 0 1 57 21 10221
2017 First official language - French 30 28 22 11 7 0 1 59 18 5518

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 23 17 10 10 0 6 61 21 12624
2020 First official language - French 33 24 19 10 7 1 5 61 19 6281

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 31 18 8 5 1 2 68 14 12612
2020 First official language - French 34 32 20 8 4 1 2 68 12 6272
2019 First official language - English 28 32 20 10 7 1 2 61 18 10386
2019 First official language - French 29 34 21 9 4 1 2 65 13 5465
2018 First official language - English 24 32 24 10 7 1 2 57 18 9444
2018 First official language - French 24 32 26 10 4 1 2 59 14 5111
2017 First official language - English 27 31 21 12 7 1 2 59 19 10223
2017 First official language - French 28 31 23 10 4 1 3 62 15 5512

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 29 22 13 9 1 1 56 22 12608
2020 First official language - French 25 30 23 13 6 1 1 56 20 6274
2019 First official language - English 25 31 22 12 8 1 1 57 20 10377
2019 First official language - French 26 33 23 11 5 1 2 60 17 5465
2018 First official language - English 22 30 24 13 9 1 2 54 22 9454
2018 First official language - French 22 32 25 13 5 1 2 55 19 5110
2017 First official language - English 24 30 22 12 8 1 3 56 21 10207
2017 First official language - French 24 30 25 12 6 1 3 56 19 5516

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 29 19 10 7 1 1 64 17 12607
2020 First official language - French 32 31 20 10 5 1 1 64 15 6282
2019 First official language - English 31 31 19 11 7 1 1 63 18 10361
2019 First official language - French 32 31 20 10 5 0 1 65 15 5458
2018 First official language - English 29 30 21 11 7 0 2 60 19 9438
2018 First official language - French 26 32 23 11 5 1 2 60 17 5117
2017 First official language - English 31 30 18 11 7 1 2 63 18 10216
2017 First official language - French 28 31 21 10 5 1 3 62 16 5514

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 26 13 7 6 1 1 73 13 12579
2020 First official language - French 45 26 16 7 4 1 1 72 11 6272
2019 First official language - English 40 27 15 9 8 1 1 67 17 10351
2019 First official language - French 42 28 15 8 5 1 1 71 14 5466

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 31 20 10 7 0 1 62 18 12613
2020 First official language - French 32 29 22 11 5 0 1 62 16 6281

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 21 27 23 15 14 0 0 48 29 12630
2020 First official language - French 23 27 23 15 10 0 1 51 25 6282
2019 First official language - English 28 29 21 12 10 0 1 57 22 10344
2019 First official language - French 29 29 22 12 6 0 1 59 18 5446
2018 First official language - English 23 29 24 13 10 0 1 53 23 9420
2018 First official language - French 22 30 26 14 7 0 1 53 21 5086
2017 First official language - English 24 30 22 13 9 1 2 55 22 10197
2017 First official language - French 23 30 25 13 7 1 2 54 21 5509

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 26 12 4 3 0 1 81 7 12597
2020 First official language - French 58 23 11 4 2 0 2 83 6 6261
2019 First official language - English 48 24 14 6 6 0 2 74 12 10347
2019 First official language - French 52 23 13 6 4 0 3 77 10 5452
2018 First official language - English 46 24 14 7 6 0 3 72 13 9411
2018 First official language - French 48 23 15 6 3 0 3 74 10 5094
2017 First official language - English 47 25 14 7 5 0 2 73 12 10228
2017 First official language - French 50 23 14 6 4 0 3 75 10 5530

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 35 18 8 5 0 0 69 12 12606
2020 First official language - French 37 33 18 8 3 0 1 71 11 6260

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 70 15 6 2 2 1 4 89 5 12590
2020 First official language - French 65 19 7 2 1 0 5 89 3 6255
2019 First official language - English 67 13 6 3 3 1 6 87 6 10356
2019 First official language - French 68 15 6 2 1 1 8 90 4 5450
2018 First official language - English 63 16 8 4 4 1 5 83 8 9436
2018 First official language - French 63 17 7 3 2 1 8 87 5 5095

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 79 8 4 2 2 1 3 91 5 12596
2020 First official language - French 78 9 4 2 2 1 4 91 4 6241
2019 First official language - English 69 12 6 4 5 1 3 85 9 10370
2019 First official language - French 71 12 6 4 3 1 4 86 7 5479
2018 First official language - English 67 13 6 4 4 1 4 85 9 9439
2018 First official language - French 68 13 6 3 3 1 6 87 7 5091
2017 First official language - English 69 13 6 4 3 1 4 86 7 10239
2017 First official language - French 69 12 5 4 3 1 6 87 8 5528

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 74 15 5 2 1 0 2 92 3 12558
2020 First official language - French 71 16 6 2 1 0 3 90 3 6247
2019 First official language - English 58 25 9 3 2 0 2 85 6 10335
2019 First official language - French 58 23 9 4 2 0 3 83 7 5465
2018 First official language - English 55 26 10 4 3 0 1 83 7 9466
2018 First official language - French 57 22 11 4 3 0 3 81 7 5109
2017 First official language - English 57 26 8 4 3 0 2 85 6 10230
2017 First official language - French 56 23 10 4 2 0 4 83 7 5526

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 70 14 6 3 3 1 2 87 7 12588
2020 First official language - French 71 13 6 4 3 0 3 87 7 6253
2019 First official language - English 60 19 9 5 5 0 1 80 10 10316
2019 First official language - French 64 16 8 5 4 0 3 82 9 5458
2018 First official language - English 55 21 11 6 6 0 1 77 12 9449
2018 First official language - French 60 17 10 5 4 0 3 80 10 5087
2017 First official language - English 61 19 9 5 4 1 2 82 9 10233
2017 First official language - French 63 16 8 5 4 0 5 83 9 5522

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 7 3 1 1 1 26 93 3 12611
2020 First official language - French 62 9 4 2 1 1 21 92 3 6267
2019 First official language - English 55 9 4 2 1 0 30 91 4 10292
2019 First official language - French 57 10 5 2 1 0 24 89 4 5450
2018 First official language - English 50 10 5 2 1 0 33 89 4 9392
2018 First official language - French 53 9 6 2 1 0 29 87 5 5084
2017 First official language - English 53 10 4 2 1 0 31 90 4 10222
2017 First official language - French 54 9 5 2 1 0 28 88 4 5524

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 65 17 8 3 2 1 4 86 6 12640
2020 First official language - French 73 14 6 2 1 0 4 91 3 6285
2019 First official language - English 61 18 8 4 3 0 6 84 7 10348
2019 First official language - French 68 14 7 2 2 0 6 88 4 5463
2018 First official language - English 56 20 10 4 3 1 7 82 7 9426
2018 First official language - French 63 16 8 3 1 1 8 86 5 5094
2017 First official language - English 59 19 8 4 2 1 8 84 7 10175
2017 First official language - French 64 15 7 3 1 1 10 88 4 5503

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 18 9 4 5 1 2 82 9 12646
2020 First official language - French 70 15 7 3 3 0 2 87 6 6296
2019 First official language - English 61 16 8 4 6 1 3 81 10 10374
2019 First official language - French 66 13 7 5 4 0 4 84 9 5484
2018 First official language - English 57 17 9 5 7 0 4 78 13 9473
2018 First official language - French 62 14 8 5 5 0 6 80 11 5106
2017 First official language - English 54 18 9 7 8 1 4 75 15 10242
2017 First official language - French 58 15 9 5 5 1 7 79 11 5532

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 30 16 6 4 0 1 74 10 12645
2020 First official language - French 47 27 17 5 3 0 2 75 8 6288
2019 First official language - English 47 29 13 5 3 0 2 78 8 10340
2019 First official language - French 50 26 14 5 3 0 3 78 8 5483
2018 First official language - English 43 30 15 5 3 0 3 75 9 9455
2018 First official language - French 43 27 17 6 3 0 3 73 9 5102
2017 First official language - English 44 31 13 5 3 1 3 79 8 10219
2017 First official language - French 45 28 15 5 3 0 4 76 8 5526

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 38 20 7 4 0 0 69 11 12652
2020 First official language - French 33 39 19 6 2 0 0 73 8 6292

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 34 33 13 5 0 0 49 18 12659
2020 First official language - French 16 33 36 12 4 0 0 49 16 6292
2019 First official language - English 15 33 33 13 6 0 0 48 19 10411
2019 First official language - French 16 32 36 12 4 0 0 48 16 5502
2018 First official language - English 13 31 35 14 6 0 0 45 20 9497
2018 First official language - French 13 29 40 14 4 0 0 43 18 5130
2017 First official language - English 12 30 37 13 7 0 0 43 21 10259
2017 First official language - French 11 28 40 14 5 0 0 40 20 5533

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 14 21 38 19 8 0 0 27 35 12608
2020 First official language - French 9 19 37 24 10 0 0 34 28 6279
2019 First official language - English 15 21 37 19 8 0 0 27 36 10336
2019 First official language - French 8 19 37 24 11 0 0 35 27 5458
2018 First official language - English 14 22 39 18 7 0 0 26 36 9384
2018 First official language - French 8 20 39 23 10 0 0 33 27 5080
2017 First official language - English 12 22 39 19 8 0 0 27 34 10227
2017 First official language - French 6 20 39 22 12 0 1 34 27 5523
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 41 20 2 53 47 12679
2020 First official language - French 40 46 12 1 54 46 6309

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 35 65 4677
2020 First official language - French 30 70 2516

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 19 13 7 7 3 10 69 16 12659
2020 First official language - French 35 19 16 10 8 1 12 62 20 6302
2019 First official language - English 35 19 16 10 13 1 6 58 25 10251
2019 First official language - French 31 17 18 12 14 1 7 52 28 5425
2018 First official language - English 36 17 15 10 13 1 7 58 25 9493
2018 First official language - French 31 15 18 13 13 1 9 52 29 5119

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 12 20 16 19 28 1 4 34 49 4678
2020 First official language - French 10 20 17 21 25 1 7 32 50 2514

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 8 16 14 20 39 1 2 25 61 4678
2020 First official language - French 6 16 14 25 36 1 3 22 63 2520
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