2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	37	11	6	3	0	0	80	9	4351
2020	Health care practitioners	45	40	9	3	1	1	0	86	5	196
2020	Federal regulators	50	34	9	3	3	0	0	84	7	89
2020	Compliance, inspection and enforcement	31	39	13	9	6	1	0	71	15	856
2020	Communications or public affairs	40	38	10	9	2	0	0	79	11	267
2020	Access to information and privacy	47	40	10	2	1	0	0	87	3	179
2020	Security	43	34	12	9	3	0	0	76	12	106
2020	Science and technology	38	38	8	12	4	0	0	76	16	25
2020	Legal services	38	42	12	9	0	0	0	79	9	42
2020	Administration and operations	42	39	10	6	3	0	0	81	9	3943
2020	Human resources	44	40	8	6	2	0	0	84	8	847
2020	Financial management	46	39	9	4	2	0	0	85	6	471
2020	Procurement	48	40	3	8	1	0	0	88	9	70
2020	Real property	41	40	10	6	2	0	0	81	8	84
2020	Information management	45	39	9	4	3	0	0	84	7	277
2020	Information technology	41	41	10	6	2	0	0	82	8	930
2020	Internal audit	45	30	12	8	5	0	0	75	14	60
2020	Evaluation	44	31	17	2	6	0	1	75	8	125
2020	Data sciences	36	37	15	9	3	0	0	73	12	180
2020	Policy	37	42	9	8	3	0	0	79	12	999
2020	Project management	39	40	9	8	3	0	0	80	11	857
2020	Other services to the public	43	35	11	7	4	0	0	78	11	2386
2020	None of the above	39	36	12	7	5	0	0	76	12	1492
2019	Client contact centre	35	39	13	7	5	0	0	74	12	3063
2019	Health care practitioners	27	34	13	12	14	0	0	61	26	162
2019	Federal regulators	41	37	10	6	5	0	0	78	12	104
2019	Compliance, inspection and enforcement	28	46	13	7	6	0	0	74	13	707
2019	Communications or public affairs	35	44	9	9	3	0	0	79	12	265
2019	Access to information and privacy	45	29	12	11	3	0	0	74	14	132
2019	Security	47	30	14	6	3	0	0	77	9	101
2019	Science and technology	36	37	18	5	2	2	0	74	7	55
2019	Legal services	35	42	14	9	0	0	0	77	9	32
2019	Administration and operations	35	39	12	8	5	0	0	75	13	3143
2019	Human resources	38	40	12	5	5	0	0	78	10	738
2019	Financial management	35	41	13	5	6	0	0	76	11	430
2019	Procurement	36	47	10	5	2	0	0	83	7	56
2019	Real property	35	34	13	11	7	0	0	69	18	69
2019	Information management	36	36	13	10	4	0	0	73	14	258
2019	Information technology	39	39	12	6	4	0	0	78	10	898
2019	Internal audit	35	43	5	12	5	0	0	77	17	77
2019	Evaluation	33	40	10	10	7	0	0	73	17	130
2019	Data sciences	41	40	10	6	3	0	0	81	9	145
2019	Policy	38	39	11	8	4	0	0	78	12	887
2019	Project management	36	38	12	8	6	0	0	74	14	769
2019	Other services to the public	34	38	13	8	6	0	0	73	14	1928
2019	None of the above	34	39	12	8	6	0	0	73	15	1349
2018	Client contact centre	33	43	12	7	4	0	0	76	11	2962
2018	Health care practitioners	23	45	9	14	10	0	0	68	23	179
2018	Federal regulators	41	41	10	6	2	0	0	82	8	101
2018	Compliance, inspection and enforcement	28	42	15	9	7	0	0	70	15	689
2018	Communications or public affairs	33	44	10	9	5	0	0	77	14	242
2018	Access to information and privacy	34	44	12	9	1	0	0	78	10	110
2018	Security	28	57	5	6	3	0	0	85	10	62
2018	Science and technology	39	46	7	3	5	0	0	85	8	29
2018	Legal services	32	46	8	11	3	0	0	78	14	28
2018	Administration and operations	32	44	11	8	4	0	0	76	13	3011
2018	Human resources	39	41	10	6	4	0	0	80	9	642
2018	Financial management	34	46	10	7	3	0	0	80	9	376
2018	Procurement	30	45	15	9	2	0	0	74	11	47
2018	Real property	44	37	10	4	4	0	0	81	8	48
2018	Materiel management	35	33	32	0	0	0	0	68	0	13
2018	Information management	34	41	12	9	4	0	0	75	13	238
2018	Information technology	35	42	12	7	3	0	0	77	11	882
2018	Internal audit	30	44	10	10	6	0	0	75	16	84
2018	Evaluation	40	35	9	12	4	0	0	75	16	99
2018	Data sciences	45	35	11	6	3	0	0	81	8	153
2018	Policy	36	40	12	8	4	0	0	76	12	757
2018	Project management	32	43	12	10	3	0	0	75	13	738
2018	Other services to the public	32	42	13	8	5	0	0	74	13	1777
2018	None of the above	33	38	14	8	6	0	0	72	14	1194
2017	Client contact centre	33	45	12	7	4	0	0	77	11	3101
2017	Health care practitioners	25	53	8	9	5	0	0	78	14	147
2017	Federal regulators	47	38	5	9	1	0	0	85	10	98
2017	Compliance, inspection and enforcement	27	43	12	10	8	0	0	70	18	635
2017	Communications or public affairs	30	51	7	9	4	0	0	80	12	242
2017	Access to information and privacy	35	45	9	5	5	0	0	80	10	135
2017	Security	24	52	12	6	4	1	0	78	10	82
2017	Science and technology	35	41	12	7	2	0	4	78	10	40
2017	Legal services	34	44	5	13	3	0	0	78	16	36
2017	Administration and operations	31	45	12	7	4	0	0	76	12	3215
2017	Human resources	37	42	10	6	4	0	0	80	10	638
2017	Financial management	27	48	13	8	5	0	0	74	13	432
2017	Procurement	36	32	25	2	4	0	0	68	7	43
2017	Real property	35	50	13	0	2	0	0	85	2	52
2017	Materiel management	48	33	4	8	8	0	0	81	16	27
2017	Information management	28	44	16	7	5	0	0	72	12	241
2017	Information technology	34	43	12	6	5	0	0	77	11	925
2017	Internal audit	37	50	9	4	0	0	0	87	4	70
2017	Evaluation	44	32	13	9	2	0	0	76	12	87
2017	Data sciences	41	42	8	6	2	0	0	83	9	126
2017	Policy	37	43	9	7	4	0	0	80	11	764
2017	Project management	30	43	11	9	6	0	0	74	15	738
2017	Other services to the public	32	43	12	8	5	0	0	75	13	1903
2017	None of the above	33	42	11	8	6	0	0	75	14	1815
2014	Client contact centre	28	47	13	8	5	0	0	75	12	2932
2014	Health care practitioners	25	47	15	10	4	0	0	72	14	167
2014	Federal regulators	29	41	14	7	8	0	0	71	16	119
2014	Compliance, inspection and enforcement	24	48	11	9	7	0	0	72	16	569
2014	Communications or public affairs	24	48	11	11	6	0	0	72	18	285
2014	Access to information and privacy	31	42	18	5	3	0	1	74	7	120
2014	Security	23	41	21	9	4	0	1	65	14	95
2014	Science and technology	19	49	10	12	10	0	0	68	22	49
2014	Legal services	40	35	9	15	2	0	0	75	17	58
2014	Administration and operations	24	47	13	9	6	0	0	71	15	3461
2014	Human resources	30	44	13	8	6	0	0	74	14	669
2014	Financial management	30	47	11	8	4	0	0	77	12	451
2014	Procurement	23	49	9	8	11	0	0	72	19	39
2014	Real property	26	50	13	4	7	0	0	76	11	54
2014	Materiel management	23	46	14	7	11	0	0	68	18	29
2014	Information management	32	37	12	11	8	0	0	69	19	285
2014	Information technology	25	45	14	10	6	0	0	70	16	1156
2014	Internal audit	22	51	13	11	3	0	0	73	14	65
2014	Evaluation	27	52	8	9	4	0	0	79	13	124
2014	Other services to the public	27	44	13	9	6	0	0	71	15	2202
2014	None of the above	26	43	14	10	7	0	0	69	17	2173

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	36	16	9	5	0	0	70	14	4348
2020	Health care practitioners	36	38	15	6	3	0	1	75	10	196
2020	Federal regulators	43	28	16	3	10	0	0	71	13	89
2020	Compliance, inspection and enforcement	26	39	15	12	7	0	0	65	19	852
2020	Communications or public affairs	42	37	12	6	4	0	0	78	9	267
2020	Access to information and privacy	48	32	11	4	5	0	0	80	9	179
2020	Security	38	33	14	12	4	0	0	71	16	106
2020	Science and technology	44	31	4	7	12	0	0	76	20	25
2020	Legal services	47	30	10	9	5	0	0	77	14	41
2020	Administration and operations	37	35	13	9	5	0	0	72	14	3933
2020	Human resources	41	36	12	7	4	0	0	77	11	841
2020	Financial management	42	37	11	7	4	0	0	79	10	467
2020	Procurement	48	33	5	8	7	0	0	81	15	69
2020	Real property	49	35	10	5	2	0	0	83	7	82
2020	Information management	40	35	12	9	3	0	0	75	12	274
2020	Information technology	40	40	11	7	3	0	0	80	10	928
2020	Internal audit	33	41	10	11	3	0	0	75	15	60
2020	Evaluation	42	33	12	8	5	0	0	76	13	124
2020	Data sciences	37	36	14	8	5	0	0	73	13	179
2020	Policy	41	35	10	8	5	0	0	77	13	998
2020	Project management	40	35	12	9	4	0	0	75	13	851
2020	Other services to the public	35	33	14	10	7	0	0	69	17	2379
2020	None of the above	31	37	14	10	6	1	0	69	16	1491
2019	Client contact centre	27	37	17	12	7	0	0	64	19	3057
2019	Health care practitioners	28	27	13	16	17	0	0	55	33	158
2019	Federal regulators	27	36	15	13	10	0	0	62	23	104
2019	Compliance, inspection and enforcement	22	38	19	12	9	0	0	60	21	711
2019	Communications or public affairs	42	34	12	7	4	0	0	77	11	264
2019	Access to information and privacy	36	33	15	10	6	0	0	69	16	131
2019	Security	41	37	9	7	6	0	0	78	14	100
2019	Science and technology	33	37	22	6	2	0	0	71	7	55
2019	Legal services	29	39	15	8	6	3	0	70	14	33
2019	Administration and operations	30	37	15	11	7	0	0	67	18	3138
2019	Human resources	38	34	13	9	6	0	0	72	15	736
2019	Financial management	34	40	14	7	6	0	0	74	13	427
2019	Procurement	40	34	14	9	4	0	0	74	12	56
2019	Real property	36	35	14	4	11	0	0	71	15	69
2019	Information management	32	37	14	9	8	0	0	69	17	259
2019	Information technology	39	36	12	9	4	0	0	75	13	896
2019	Internal audit	23	45	10	20	1	0	0	68	22	76
2019	Evaluation	30	36	14	16	5	0	0	66	20	131
2019	Data sciences	44	31	14	6	5	0	0	74	11	144
2019	Policy	41	35	10	8	6	0	0	76	14	886
2019	Project management	34	36	14	8	8	1	0	70	16	767
2019	Other services to the public	27	33	16	13	10	0	0	60	24	1920
2019	None of the above	28	34	14	13	10	0	0	62	23	1346
2018	Client contact centre	26	40	17	10	7	0	0	66	17	2973
2018	Health care practitioners	22	35	13	15	14	0	0	58	29	181
2018	Federal regulators	37	30	13	10	9	0	0	68	19	101
2018	Compliance, inspection and enforcement	23	38	17	14	8	0	0	61	22	698
2018	Communications or public affairs	33	39	12	11	5	0	0	73	16	243
2018	Access to information and privacy	37	34	17	7	5	0	0	71	12	111
2018	Security	33	36	16	6	8	0	0	69	15	62
2018	Science and technology	22	49	17	8	3	0	0	71	12	29
2018	Legal services	28	33	22	17	0	0	0	61	17	26
2018	Administration and operations	29	38	16	10	7	0	0	66	18	2996
2018	Human resources	37	34	14	9	5	0	0	71	14	645
2018	Financial management	34	41	11	8	5	0	0	76	13	376
2018	Procurement	33	44	12	4	7	0	0	77	10	48
2018	Real property	45	37	10	6	2	0	0	82	8	50
2018	Materiel management	25	40	18	9	8	0	0	65	17	12
2018	Information management	32	37	9	14	6	1	0	70	21	239
2018	Information technology	36	39	13	7	5	0	0	76	12	878
2018	Internal audit	30	41	11	9	10	0	0	71	18	83
2018	Evaluation	35	34	12	18	1	0	0	69	19	99
2018	Data sciences	43	36	11	6	3	0	0	79	9	154
2018	Policy	37	37	11	8	6	0	0	75	14	759
2018	Project management	30	39	15	9	7	0	0	69	16	739
2018	Other services to the public	23	34	16	14	11	0	0	58	26	1778
2018	None of the above	26	37	14	11	11	0	0	63	22	1182
2017	Client contact centre	26	38	16	12	8	0	0	65	19	3097
2017	Health care practitioners	17	34	19	16	13	1	0	51	30	147
2017	Federal regulators	33	41	9	8	9	0	0	74	17	98
2017	Compliance, inspection and enforcement	22	37	17	13	11	0	0	58	25	635
2017	Communications or public affairs	32	37	13	9	9	0	0	70	18	242
2017	Access to information and privacy	35	39	13	6	6	1	0	75	12	135
2017	Security	26	39	18	11	5	0	0	66	16	81
2017	Science and technology	22	48	16	10	0	0	4	73	10	39
2017	Legal services	30	43	9	14	6	0	0	72	19	36
2017	Administration and operations	27	39	14	11	8	0	0	66	20	3213
2017	Human resources	35	38	14	7	6	0	0	72	13	636
2017	Financial management	27	42	18	7	6	0	0	69	14	432
2017	Procurement	25	45	12	9	9	0	0	70	18	43
2017	Real property	39	33	21	6	2	0	0	72	8	52
2017	Materiel management	45	30	15	7	4	0	0	75	11	27
2017	Information management	29	35	17	11	7	1	0	65	18	241
2017	Information technology	31	40	13	9	6	0	0	71	15	925
2017	Internal audit	39	39	7	9	6	0	0	78	15	70
2017	Evaluation	42	30	12	10	6	0	0	72	16	87
2017	Data sciences	42	35	10	7	6	0	0	77	13	126
2017	Policy	37	38	10	8	6	0	0	76	14	760
2017	Project management	30	37	14	10	9	0	0	67	19	735
2017	Other services to the public	23	36	17	12	12	0	0	59	24	1905
2017	None of the above	26	36	16	11	11	0	0	63	22	1817

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	31	9	3	2	0	0	87	5	4310
2020	Health care practitioners	60	31	5	2	1	0	1	92	3	194
2020	Federal regulators	67	26	3	2	1	0	0	93	3	88
2020	Compliance, inspection and enforcement	45	35	11	7	2	0	0	80	9	845
2020	Communications or public affairs	52	35	8	5	1	0	0	87	5	267
2020	Access to information and privacy	70	22	4	2	1	0	1	93	2	177
2020	Security	61	24	11	1	3	0	0	85	4	102
2020	Science and technology	64	28	4	4	0	0	0	92	4	25
2020	Legal services	56	30	10	4	0	0	0	86	4	42
2020	Administration and operations	56	30	9	3	1	0	0	87	4	3911
2020	Human resources	55	32	9	2	1	0	0	87	4	839
2020	Financial management	57	31	7	2	2	0	0	88	4	468
2020	Procurement	63	31	6	0	0	0	0	94	0	69
2020	Real property	55	39	6	0	0	0	0	94	0	83
2020	Information management	56	32	7	3	2	0	0	89	4	270
2020	Information technology	56	32	9	2	1	0	0	88	3	924
2020	Internal audit	52	34	5	6	2	0	0	87	8	61
2020	Evaluation	51	34	10	1	4	1	0	85	5	125
2020	Data sciences	48	37	6	8	2	0	0	84	9	177
2020	Policy	50	35	9	4	2	0	0	85	6	986
2020	Project management	54	31	10	4	2	0	0	84	6	854
2020	Other services to the public	58	29	9	3	2	0	0	87	5	2368
2020	None of the above	52	33	9	3	3	0	0	85	6	1478
2019	Client contact centre	50	34	11	3	2	0	0	84	5	3052
2019	Health care practitioners	46	30	13	7	3	1	0	76	11	161
2019	Federal regulators	55	27	11	4	3	0	0	82	6	105
2019	Compliance, inspection and enforcement	44	36	13	4	3	0	0	80	7	708
2019	Communications or public affairs	51	36	8	4	1	0	0	87	5	263
2019	Access to information and privacy	47	34	13	4	2	1	0	82	5	131
2019	Security	57	36	3	3	2	0	0	93	5	99
2019	Science and technology	56	24	13	4	2	2	0	81	6	54
2019	Legal services	54	40	0	6	0	0	0	94	6	33
2019	Administration and operations	51	33	11	4	2	0	0	84	6	3123
2019	Human resources	52	32	11	2	2	0	0	84	4	733
2019	Financial management	44	37	12	3	3	0	0	82	7	426
2019	Procurement	42	48	5	4	2	0	0	89	5	56
2019	Real property	50	29	13	4	4	0	0	79	8	69
2019	Information management	49	35	11	4	1	0	0	84	5	258
2019	Information technology	53	32	9	4	2	0	0	86	5	894
2019	Internal audit	48	35	8	8	1	0	0	83	9	74
2019	Evaluation	42	40	12	4	2	0	0	82	6	131
2019	Data sciences	52	34	7	5	1	0	0	86	6	142
2019	Policy	48	35	10	4	2	0	0	84	6	884
2019	Project management	52	32	10	4	2	0	0	84	6	765
2019	Other services to the public	53	30	11	4	2	0	0	82	6	1907
2019	None of the above	51	33	10	4	3	0	0	84	6	1341
2018	Client contact centre	50	37	9	3	1	0	0	87	4	2945
2018	Health care practitioners	47	35	9	5	4	0	0	83	8	179
2018	Federal regulators	55	32	10	2	0	0	0	88	2	97
2018	Compliance, inspection and enforcement	44	38	11	5	2	0	0	82	7	693
2018	Communications or public affairs	43	37	10	8	2	0	0	80	10	241
2018	Access to information and privacy	59	31	8	3	0	0	0	90	3	111
2018	Security	57	35	5	3	0	0	0	92	3	61
2018	Science and technology	43	41	8	8	0	0	0	84	8	29
2018	Legal services	49	37	7	4	3	0	0	86	7	28
2018	Administration and operations	50	35	9	4	2	0	0	85	6	2991
2018	Human resources	50	37	8	3	2	0	0	87	5	637
2018	Financial management	48	37	11	3	2	0	0	85	4	377
2018	Procurement	46	41	11	2	0	0	0	87	2	48
2018	Real property	53	37	8	0	2	0	0	90	2	49
2018	Materiel management	57	17	26	0	0	0	0	74	0	13
2018	Information management	49	33	13	3	2	0	0	82	6	238
2018	Information technology	54	33	9	3	1	0	0	86	4	878
2018	Internal audit	43	44	5	6	2	0	0	87	8	84
2018	Evaluation	53	30	10	5	2	0	0	83	7	99
2018	Data sciences	54	33	7	3	2	0	1	88	5	151
2018	Policy	46	36	10	6	2	0	0	82	8	755
2018	Project management	46	38	10	4	2	0	0	84	6	734
2018	Other services to the public	51	33	10	4	2	0	0	84	6	1759
2018	None of the above	49	34	11	3	3	0	0	83	6	1174
2017	Client contact centre	51	36	9	2	2	0	0	87	4	3093
2017	Health care practitioners	55	33	7	4	1	0	0	88	5	148
2017	Federal regulators	62	27	10	1	0	0	0	89	1	98
2017	Compliance, inspection and enforcement	44	38	10	4	4	0	0	82	9	632
2017	Communications or public affairs	43	41	10	3	2	0	0	84	5	241
2017	Access to information and privacy	48	35	14	2	1	0	0	83	3	135
2017	Security	45	36	14	4	1	1	0	81	5	81
2017	Science and technology	50	33	7	7	0	0	4	86	7	40
2017	Legal services	53	30	6	9	3	0	0	83	11	35
2017	Administration and operations	49	37	9	3	2	0	0	86	4	3205
2017	Human resources	50	39	7	3	1	0	0	89	4	637
2017	Financial management	44	40	11	3	2	0	0	84	6	432
2017	Procurement	47	32	16	0	2	2	0	81	2	43
2017	Real property	46	42	9	2	0	0	0	89	2	52
2017	Materiel management	59	29	8	0	0	4	0	92	0	27
2017	Information management	50	35	12	3	0	0	0	84	4	240
2017	Information technology	53	34	10	3	1	0	0	87	4	921
2017	Internal audit	61	30	6	1	2	0	0	91	3	70
2017	Evaluation	63	24	6	5	1	2	0	88	6	87
2017	Data sciences	54	37	7	2	1	0	0	91	2	125
2017	Policy	49	38	8	4	2	0	0	86	6	764
2017	Project management	46	37	10	5	2	0	0	84	7	736
2017	Other services to the public	55	31	9	3	2	0	0	86	5	1904
2017	None of the above	52	33	9	3	2	0	0	85	6	1815
2014	Client contact centre	58	30	8	2	2	0	0	88	4	2932
2014	Health care practitioners	59	31	5	3	2	0	0	90	5	167
2014	Federal regulators	55	31	11	2	2	0	0	86	3	118
2014	Compliance, inspection and enforcement	52	34	9	4	1	0	0	86	5	569
2014	Communications or public affairs	50	33	12	5	1	0	0	83	6	285
2014	Access to information and privacy	65	24	8	1	1	0	1	90	2	119
2014	Security	53	29	13	3	1	0	1	83	4	95
2014	Science and technology	50	30	15	2	4	0	0	79	6	49
2014	Legal services	72	23	6	0	0	0	0	94	0	57
2014	Administration and operations	55	31	9	3	2	0	0	86	5	3459
2014	Human resources	59	30	8	2	1	0	0	89	3	669
2014	Financial management	57	32	7	2	1	0	0	89	3	450
2014	Procurement	45	37	10	2	6	0	0	82	8	39
2014	Real property	67	22	7	2	2	0	0	89	4	54
2014	Materiel management	58	21	20	0	0	0	0	80	0	29
2014	Information management	61	23	10	1	4	1	0	84	5	285
2014	Information technology	55	31	9	2	2	0	0	87	4	1154
2014	Internal audit	54	37	6	0	3	0	0	91	3	66
2014	Evaluation	50	43	4	2	1	0	0	93	3	124
2014	Other services to the public	59	28	8	2	2	0	0	88	4	2202
2014	None of the above	54	32	10	3	2	0	0	86	5	2172

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	35	10	5	3	0	0	82	8	4353
2020	Health care practitioners	56	34	6	3	1	0	0	90	4	193
2020	Federal regulators	53	31	6	7	4	0	0	83	11	89
2020	Compliance, inspection and enforcement	36	39	13	7	4	0	0	76	11	852
2020	Communications or public affairs	47	37	7	5	3	0	0	85	8	267
2020	Access to information and privacy	56	31	7	3	2	0	0	88	5	179
2020	Security	47	34	13	6	1	0	0	81	6	106
2020	Science and technology	49	28	12	12	0	0	0	76	12	25
2020	Legal services	50	29	14	7	0	0	0	79	7	42
2020	Administration and operations	48	35	9	5	2	0	0	83	7	3940
2020	Human resources	49	36	8	5	1	0	0	85	6	847
2020	Financial management	50	35	9	2	2	0	0	86	5	470
2020	Procurement	58	30	7	4	0	0	0	88	4	70
2020	Real property	52	36	10	1	0	0	0	88	1	84
2020	Information management	54	33	7	4	1	0	0	88	5	277
2020	Information technology	48	39	8	4	1	0	0	87	5	932
2020	Internal audit	46	40	5	4	5	0	0	86	9	61
2020	Evaluation	52	28	11	3	5	1	0	81	8	125
2020	Data sciences	43	35	11	7	3	0	0	79	10	180
2020	Policy	44	37	9	7	2	0	0	81	9	1000
2020	Project management	43	39	9	7	2	0	0	82	9	857
2020	Other services to the public	47	34	9	6	3	0	0	82	9	2389
2020	None of the above	45	35	11	5	4	0	0	80	9	1494
2019	Client contact centre	39	38	12	6	5	0	0	77	11	3060
2019	Health care practitioners	35	36	13	8	7	0	0	71	15	162
2019	Federal regulators	41	40	8	9	3	0	0	81	11	105
2019	Compliance, inspection and enforcement	34	44	11	6	5	0	0	78	11	709
2019	Communications or public affairs	45	39	8	6	1	0	0	84	7	264
2019	Access to information and privacy	46	31	12	9	2	0	0	77	10	132
2019	Security	53	27	15	3	2	0	0	81	4	101
2019	Science and technology	46	36	11	5	2	0	0	82	7	55
2019	Legal services	39	47	5	6	3	0	0	86	8	33
2019	Administration and operations	40	38	11	7	3	0	0	78	10	3141
2019	Human resources	44	39	11	3	2	0	0	83	5	741
2019	Financial management	40	41	9	5	4	0	0	82	9	429
2019	Procurement	49	32	8	9	2	0	0	81	11	56
2019	Real property	33	45	7	10	5	0	0	78	15	69
2019	Information management	44	34	10	7	4	0	0	79	11	257
2019	Information technology	43	39	10	5	2	0	0	82	7	899
2019	Internal audit	41	41	8	9	1	0	0	82	10	77
2019	Evaluation	34	42	13	7	4	0	0	76	11	131
2019	Data sciences	53	32	9	5	1	0	0	85	6	144
2019	Policy	42	37	11	6	4	0	0	79	9	888
2019	Project management	38	39	12	8	3	0	0	77	11	767
2019	Other services to the public	40	36	12	8	4	0	0	76	12	1928
2019	None of the above	41	36	12	6	5	0	0	77	11	1353
2018	Client contact centre	39	40	12	5	4	0	0	79	9	2974
2018	Health care practitioners	33	41	13	7	5	0	0	74	13	179
2018	Federal regulators	46	41	10	3	0	0	0	87	3	101
2018	Compliance, inspection and enforcement	32	42	13	9	4	0	0	74	13	697
2018	Communications or public affairs	40	37	13	7	2	0	0	78	10	245
2018	Access to information and privacy	48	34	14	3	2	0	0	82	4	110
2018	Security	46	41	5	3	5	0	0	86	9	61
2018	Science and technology	22	67	3	3	3	0	0	90	7	29
2018	Legal services	36	49	8	4	3	0	0	84	7	28
2018	Administration and operations	37	40	13	6	3	0	0	78	9	3016
2018	Human resources	44	39	9	4	3	0	0	83	7	642
2018	Financial management	42	39	11	5	4	0	0	81	8	377
2018	Procurement	42	44	10	4	0	0	0	86	4	48
2018	Real property	49	33	8	6	4	0	0	82	10	50
2018	Materiel management	35	58	7	0	0	0	0	93	0	13
2018	Information management	37	40	14	7	2	0	0	77	9	238
2018	Information technology	42	39	12	5	3	0	0	81	7	882
2018	Internal audit	39	36	16	5	3	0	0	76	8	84
2018	Evaluation	42	39	8	9	2	0	0	81	11	99
2018	Data sciences	51	32	10	6	1	0	0	82	8	153
2018	Policy	37	41	11	7	3	0	0	78	10	758
2018	Project management	37	39	13	8	3	0	0	77	10	738
2018	Other services to the public	38	39	13	6	4	0	0	77	10	1779
2018	None of the above	39	37	12	7	4	0	0	76	12	1185
2017	Client contact centre	38	41	12	6	4	0	0	78	10	3090
2017	Health care practitioners	41	42	9	4	4	0	0	83	8	146
2017	Federal regulators	49	34	10	7	1	0	0	83	8	97
2017	Compliance, inspection and enforcement	32	42	11	8	6	0	0	74	14	632
2017	Communications or public affairs	42	39	14	4	2	0	0	80	6	241
2017	Access to information and privacy	43	36	12	5	3	1	0	80	8	135
2017	Security	28	51	14	1	6	0	0	79	7	81
2017	Science and technology	42	43	5	5	2	0	4	88	7	39
2017	Legal services	44	33	6	11	6	0	0	78	17	35
2017	Administration and operations	37	41	12	7	3	0	0	78	10	3198
2017	Human resources	42	41	10	3	3	0	0	84	6	638
2017	Financial management	34	42	14	6	3	0	0	76	9	431
2017	Procurement	38	39	18	5	0	0	0	77	5	43
2017	Real property	55	35	8	2	0	0	0	91	2	52
2017	Materiel management	52	33	15	0	0	0	0	85	0	27
2017	Information management	38	42	13	2	5	0	0	80	7	240
2017	Information technology	41	38	11	6	3	0	0	80	9	919
2017	Internal audit	43	44	7	3	3	0	0	87	6	70
2017	Evaluation	48	31	17	2	2	0	0	79	5	87
2017	Data sciences	50	36	7	5	2	0	0	86	7	125
2017	Policy	39	41	10	6	4	0	0	80	10	764
2017	Project management	35	42	11	8	4	0	0	77	12	732
2017	Other services to the public	39	38	12	7	4	0	0	77	11	1899
2017	None of the above	39	38	12	6	4	0	0	77	11	1814
2014	Client contact centre	35	42	13	6	4	0	0	77	10	2934
2014	Health care practitioners	36	47	8	5	3	1	0	84	8	166
2014	Federal regulators	37	32	17	10	4	0	0	70	14	119
2014	Compliance, inspection and enforcement	32	43	13	8	5	0	0	74	13	569
2014	Communications or public affairs	35	40	10	9	6	0	0	75	15	285
2014	Access to information and privacy	45	38	11	2	2	1	1	85	4	120
2014	Security	31	38	19	4	6	1	1	70	11	95
2014	Science and technology	38	26	19	12	6	0	0	63	18	49
2014	Legal services	40	39	14	7	0	0	0	80	7	58
2014	Administration and operations	32	42	13	7	5	0	0	75	12	3459
2014	Human resources	37	42	10	6	5	0	0	79	11	667
2014	Financial management	36	43	12	6	3	0	0	79	9	451
2014	Procurement	38	40	3	11	9	0	0	78	19	39
2014	Real property	32	51	6	9	2	0	0	83	11	53
2014	Materiel management	30	33	20	14	0	4	0	65	15	29
2014	Information management	38	36	14	5	6	0	0	75	11	284
2014	Information technology	35	41	14	6	4	0	0	76	10	1156
2014	Internal audit	28	47	14	8	3	0	0	75	11	66
2014	Evaluation	38	40	14	6	3	0	0	77	9	123
2014	Other services to the public	36	40	12	7	5	0	0	76	12	2199
2014	None of the above	32	41	13	8	5	0	0	74	13	2171

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	28	11	4	3	1	0	81	8	4332
2020	Health care practitioners	54	29	10	5	3	0	0	83	7	197
2020	Federal regulators	49	25	11	7	6	2	0	75	13	88
2020	Compliance, inspection and enforcement	37	33	14	9	6	1	0	71	15	851
2020	Communications or public affairs	53	26	13	5	3	0	0	79	8	266
2020	Access to information and privacy	59	27	9	1	3	0	0	87	4	179
2020	Security	57	20	12	9	3	0	0	76	11	106
2020	Science and technology	45	26	16	4	8	0	0	72	12	25
2020	Legal services	50	34	4	9	2	0	0	84	12	42
2020	Administration and operations	48	30	12	5	4	0	0	79	9	3924
2020	Human resources	54	30	9	5	2	1	0	84	7	842
2020	Financial management	57	30	8	3	2	0	0	87	5	469
2020	Procurement	56	28	7	5	3	0	0	84	9	70
2020	Real property	55	32	7	2	2	1	0	88	5	84
2020	Information management	55	28	11	4	1	0	0	84	5	276
2020	Information technology	52	32	10	4	2	0	0	84	6	932
2020	Internal audit	56	26	8	2	7	2	0	83	8	61
2020	Evaluation	48	37	8	4	2	2	0	86	6	125
2020	Data sciences	43	38	10	5	3	1	0	82	8	177
2020	Policy	43	34	14	6	3	0	0	77	9	994
2020	Project management	49	31	13	5	2	0	0	80	7	852
2020	Other services to the public	50	28	11	6	5	1	0	78	11	2378
2020	None of the above	47	31	11	6	4	1	0	79	10	1484
2019	Client contact centre	41	31	15	7	5	1	0	73	13	3047
2019	Health care practitioners	31	29	15	13	12	0	0	60	25	163
2019	Federal regulators	34	32	16	9	7	1	0	67	17	105
2019	Compliance, inspection and enforcement	30	33	19	8	10	1	0	64	18	707
2019	Communications or public affairs	42	35	14	7	2	0	0	77	10	265
2019	Access to information and privacy	43	33	8	6	9	1	0	77	15	130
2019	Security	46	32	8	7	6	1	0	79	13	101
2019	Science and technology	43	41	7	5	2	2	0	85	7	55
2019	Legal services	39	34	18	3	6	0	0	73	8	33
2019	Administration and operations	37	32	16	8	6	1	0	70	14	3133
2019	Human resources	43	33	13	7	4	0	0	76	11	737
2019	Financial management	47	31	12	4	4	1	0	79	9	428
2019	Procurement	43	33	13	10	0	0	0	76	10	56
2019	Real property	38	34	14	10	4	0	0	73	14	69
2019	Information management	43	30	12	9	6	0	0	73	15	259
2019	Information technology	45	32	15	4	4	1	0	78	8	896
2019	Internal audit	40	29	17	8	6	0	0	69	14	76
2019	Evaluation	28	39	20	6	5	1	0	68	11	131
2019	Data sciences	45	34	10	7	4	0	0	79	11	145
2019	Policy	39	34	15	7	4	1	0	74	11	889
2019	Project management	36	33	16	8	7	0	0	70	15	767
2019	Other services to the public	35	32	15	9	8	1	0	68	17	1921
2019	None of the above	38	30	16	9	7	0	0	68	16	1346
2018	Client contact centre	41	34	13	7	4	1	0	75	11	2966
2018	Health care practitioners	26	31	19	11	10	2	1	58	22	180
2018	Federal regulators	38	32	21	7	1	0	0	71	8	100
2018	Compliance, inspection and enforcement	27	35	17	11	9	0	0	62	20	695
2018	Communications or public affairs	35	32	20	8	4	0	0	68	12	245
2018	Access to information and privacy	48	31	15	3	2	2	0	80	4	111
2018	Security	35	37	17	5	6	0	0	71	11	62
2018	Science and technology	34	37	14	8	7	0	0	71	15	30
2018	Legal services	33	48	8	4	7	0	0	81	11	28
2018	Administration and operations	36	31	18	9	6	0	0	68	14	3017
2018	Human resources	41	36	13	6	3	1	0	78	9	640
2018	Financial management	44	33	15	4	4	0	0	77	8	373
2018	Procurement	46	37	12	2	2	0	0	83	4	47
2018	Real property	43	33	20	4	0	0	0	76	4	49
2018	Materiel management	32	12	56	0	0	0	0	44	0	13
2018	Information management	42	31	16	6	4	2	0	74	11	239
2018	Information technology	40	36	14	6	4	1	0	76	10	882
2018	Internal audit	35	34	12	7	11	1	0	70	18	84
2018	Evaluation	35	33	19	10	2	0	0	69	12	98
2018	Data sciences	44	25	19	10	1	0	1	70	11	153
2018	Policy	35	33	17	8	5	1	0	69	13	759
2018	Project management	38	30	16	10	6	0	0	68	16	738
2018	Other services to the public	33	32	18	9	8	0	0	65	17	1772
2018	None of the above	34	31	17	9	8	1	0	66	17	1187
2017	Client contact centre	39	34	14	7	5	1	0	73	12	3095
2017	Health care practitioners	25	38	20	7	9	1	0	63	17	146
2017	Federal regulators	43	24	18	8	6	1	0	68	14	98
2017	Compliance, inspection and enforcement	30	28	17	13	10	1	0	59	24	630
2017	Communications or public affairs	36	33	18	8	5	1	0	69	13	241
2017	Access to information and privacy	45	33	13	6	3	0	0	78	9	135
2017	Security	29	38	16	13	3	0	0	67	17	82
2017	Science and technology	36	42	7	10	2	0	4	80	12	39
2017	Legal services	21	49	19	6	5	0	0	70	11	36
2017	Administration and operations	32	35	17	9	7	1	0	67	16	3207
2017	Human resources	41	38	12	5	3	1	0	79	9	639
2017	Financial management	38	36	16	5	4	1	0	75	9	431
2017	Procurement	38	40	11	9	2	0	0	78	11	43
2017	Real property	38	36	22	4	0	0	0	74	4	52
2017	Materiel management	41	34	15	11	0	0	0	74	11	27
2017	Information management	39	34	15	7	4	1	0	74	11	241
2017	Information technology	36	32	19	7	5	1	0	69	12	922
2017	Internal audit	36	45	12	1	6	0	0	81	7	70
2017	Evaluation	45	28	14	6	5	2	1	75	10	87
2017	Data sciences	46	26	15	9	2	2	0	73	12	126
2017	Policy	35	36	16	8	4	1	0	71	12	762
2017	Project management	30	37	14	12	7	0	0	67	19	740
2017	Other services to the public	34	31	16	10	8	1	0	66	18	1902
2017	None of the above	33	32	17	10	7	1	0	66	17	1816
2014	Client contact centre	25	38	17	12	7	1	0	64	19	2932
2014	Health care practitioners	22	39	16	14	7	1	1	63	21	167
2014	Federal regulators	16	35	12	21	15	1	0	52	36	119
2014	Compliance, inspection and enforcement	17	29	22	19	12	1	0	47	31	568
2014	Communications or public affairs	24	40	17	14	5	0	0	64	19	285
2014	Access to information and privacy	27	39	21	6	6	1	0	67	13	120
2014	Security	18	34	25	14	8	1	0	53	22	95
2014	Science and technology	15	38	18	14	15	0	0	53	29	49
2014	Legal services	27	43	15	11	5	0	0	70	15	58
2014	Administration and operations	21	35	20	13	9	1	0	57	22	3463
2014	Human resources	23	37	20	11	8	1	0	60	19	669
2014	Financial management	33	37	15	9	6	0	0	70	15	451
2014	Procurement	30	32	15	10	12	0	0	63	22	39
2014	Real property	19	31	26	17	6	2	0	51	23	54
2014	Materiel management	17	39	40	0	4	0	0	56	4	29
2014	Information management	29	32	18	11	8	2	0	62	20	285
2014	Information technology	21	34	22	13	9	1	0	55	23	1156
2014	Internal audit	13	39	24	13	10	2	0	53	23	66
2014	Evaluation	27	29	23	14	6	1	0	56	21	124
2014	Other services to the public	23	33	18	14	11	1	0	56	25	2203
2014	None of the above	20	34	19	14	10	1	0	55	25	2174

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	31	11	5	3	1	0	80	8	4310
2020	Health care practitioners	51	32	11	4	3	0	0	82	7	195
2020	Federal regulators	48	28	10	6	7	1	0	77	13	89
2020	Compliance, inspection and enforcement	32	39	13	10	7	0	0	71	16	851
2020	Communications or public affairs	50	32	9	6	3	1	0	82	9	266
2020	Access to information and privacy	55	33	7	3	2	0	0	88	5	180
2020	Security	54	26	8	10	2	0	0	80	12	105
2020	Science and technology	38	38	16	4	4	0	0	76	8	25
2020	Legal services	46	38	7	7	2	0	0	84	9	42
2020	Administration and operations	46	33	11	6	3	0	0	79	9	3901
2020	Human resources	52	31	8	7	2	0	0	83	9	838
2020	Financial management	55	32	8	3	2	0	0	87	5	465
2020	Procurement	59	26	6	7	2	0	0	86	9	69
2020	Real property	49	37	8	4	1	1	0	87	5	83
2020	Information management	51	33	9	4	2	0	0	84	6	270
2020	Information technology	51	33	9	5	2	0	0	84	7	924
2020	Internal audit	51	32	12	0	5	0	0	83	5	61
2020	Evaluation	45	42	8	4	2	0	0	86	6	125
2020	Data sciences	44	38	11	4	3	1	0	82	7	177
2020	Policy	41	36	13	7	2	0	0	78	9	985
2020	Project management	47	34	11	5	3	0	0	81	7	848
2020	Other services to the public	47	31	11	7	4	1	0	78	11	2369
2020	None of the above	45	33	11	6	3	1	0	79	10	1475
2019	Client contact centre	37	34	14	8	5	0	0	72	13	3036
2019	Health care practitioners	31	28	15	14	12	1	0	59	26	161
2019	Federal regulators	36	30	15	10	8	0	1	67	18	105
2019	Compliance, inspection and enforcement	27	38	17	10	8	0	0	65	18	708
2019	Communications or public affairs	41	36	10	9	3	1	0	78	12	263
2019	Access to information and privacy	43	29	13	9	6	0	0	72	14	129
2019	Security	47	32	6	7	7	1	0	80	14	99
2019	Science and technology	43	34	15	2	4	2	0	79	6	54
2019	Legal services	37	37	18	3	6	0	0	73	8	33
2019	Administration and operations	36	34	15	9	6	0	0	70	15	3122
2019	Human resources	41	34	13	8	3	0	0	76	11	731
2019	Financial management	45	35	9	5	4	1	1	81	9	430
2019	Procurement	46	31	13	8	0	2	0	78	8	57
2019	Real property	43	33	16	5	3	0	0	75	8	69
2019	Information management	39	35	14	6	5	0	0	74	11	257
2019	Information technology	44	34	13	5	3	0	0	78	8	890
2019	Internal audit	40	31	18	9	3	0	0	71	12	77
2019	Evaluation	26	38	23	9	4	1	0	64	13	131
2019	Data sciences	41	38	9	9	4	0	0	79	13	144
2019	Policy	37	37	14	8	3	0	0	75	11	880
2019	Project management	35	35	14	8	6	0	0	71	14	763
2019	Other services to the public	33	35	15	10	6	0	0	68	17	1912
2019	None of the above	36	33	15	9	6	0	0	69	16	1343
2018	Client contact centre	38	37	14	7	4	0	0	75	11	2955
2018	Health care practitioners	24	34	19	14	7	1	0	59	22	179
2018	Federal regulators	32	41	16	8	2	1	0	74	10	98
2018	Compliance, inspection and enforcement	26	37	18	12	8	0	0	62	20	692
2018	Communications or public affairs	37	37	15	8	4	0	0	74	11	244
2018	Access to information and privacy	52	28	13	3	3	1	0	80	6	108
2018	Security	35	37	14	7	7	0	0	72	13	61
2018	Science and technology	34	46	13	0	7	0	0	80	7	30
2018	Legal services	33	48	8	7	4	0	0	81	11	28
2018	Administration and operations	34	34	17	9	5	0	0	69	15	2985
2018	Human resources	39	37	12	7	3	1	0	77	10	636
2018	Financial management	43	35	13	5	4	0	0	78	9	374
2018	Procurement	41	43	14	0	2	0	0	84	2	48
2018	Real property	45	20	28	6	0	0	0	65	6	49
2018	Materiel management	32	36	32	0	0	0	0	68	0	13
2018	Information management	39	36	15	4	5	1	0	76	9	238
2018	Information technology	39	38	12	6	4	1	0	77	11	878
2018	Internal audit	35	34	14	11	6	0	0	69	17	84
2018	Evaluation	37	34	15	7	5	0	1	72	13	96
2018	Data sciences	44	24	19	11	1	1	0	69	12	153
2018	Policy	34	37	15	9	4	1	0	72	13	755
2018	Project management	37	32	16	9	5	1	0	69	14	738
2018	Other services to the public	30	35	17	10	7	0	0	65	17	1764
2018	None of the above	33	34	16	9	7	1	0	67	16	1181
2017	Client contact centre	36	37	14	8	4	1	0	74	12	3095
2017	Health care practitioners	24	38	20	10	8	0	0	62	18	147
2017	Federal regulators	43	24	18	9	5	1	0	68	14	98
2017	Compliance, inspection and enforcement	29	31	18	12	9	0	0	61	21	634
2017	Communications or public affairs	33	41	15	8	3	0	0	74	11	241
2017	Access to information and privacy	43	35	13	6	2	1	0	79	8	135
2017	Security	29	36	20	11	5	0	0	65	16	82
2017	Science and technology	35	45	11	5	0	0	4	83	5	40
2017	Legal services	20	52	17	8	3	0	0	72	11	35
2017	Administration and operations	31	38	16	9	6	0	0	69	15	3206
2017	Human resources	40	41	11	5	3	0	0	81	8	638
2017	Financial management	35	42	15	5	3	0	0	77	8	431
2017	Procurement	41	42	9	7	2	0	0	82	9	43
2017	Real property	38	44	15	4	0	0	0	81	4	52
2017	Materiel management	41	41	15	0	0	4	0	85	0	27
2017	Information management	39	39	12	7	3	0	0	78	10	241
2017	Information technology	35	37	16	7	4	0	0	72	12	924
2017	Internal audit	39	43	7	6	4	0	0	82	10	69
2017	Evaluation	47	29	12	6	4	2	1	79	9	87
2017	Data sciences	44	33	13	8	2	0	0	77	10	125
2017	Policy	35	39	15	7	4	0	0	74	11	764
2017	Project management	28	40	15	11	6	0	0	69	17	740
2017	Other services to the public	32	35	16	10	7	1	0	67	17	1906
2017	None of the above	33	34	16	9	7	0	0	68	16	1817
2014	Client contact centre	23	40	18	12	6	1	0	64	18	2932
2014	Health care practitioners	22	43	15	17	4	0	0	65	20	167
2014	Federal regulators	17	29	15	24	14	0	0	46	38	119
2014	Compliance, inspection and enforcement	16	34	18	19	13	0	0	50	31	568
2014	Communications or public affairs	21	45	17	10	5	0	0	67	15	285
2014	Access to information and privacy	30	38	20	8	5	0	0	67	13	120
2014	Security	20	32	31	10	6	1	0	52	17	94
2014	Science and technology	16	35	18	12	19	0	0	51	31	49
2014	Legal services	30	43	12	11	5	0	0	73	15	58
2014	Administration and operations	21	38	20	13	8	1	0	59	21	3462
2014	Human resources	25	36	21	11	6	0	0	61	17	668
2014	Financial management	33	40	14	8	5	0	0	73	13	451
2014	Procurement	30	32	15	10	12	0	0	62	22	39
2014	Real property	15	42	24	15	4	0	0	57	19	54
2014	Materiel management	17	52	24	4	4	0	0	69	8	29
2014	Information management	30	32	17	13	8	1	0	63	20	285
2014	Information technology	21	38	21	13	7	0	0	59	20	1156
2014	Internal audit	17	39	26	9	9	0	0	56	18	66
2014	Evaluation	22	37	21	15	5	1	0	60	20	124
2014	Other services to the public	22	35	19	15	10	1	0	57	24	2202
2014	None of the above	21	36	20	14	8	1	0	58	22	2172

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	24	21	10	7	6	0	59	19	4353
2020	Health care practitioners	46	19	11	9	5	7	2	72	15	197
2020	Federal regulators	39	18	18	9	11	3	1	60	21	89
2020	Compliance, inspection and enforcement	24	26	21	15	10	4	0	52	26	856
2020	Communications or public affairs	36	18	22	12	5	6	0	58	18	267
2020	Access to information and privacy	46	23	18	5	5	2	2	71	11	178
2020	Security	39	21	17	15	6	3	0	61	22	106
2020	Science and technology	37	24	20	8	11	0	0	61	19	25
2020	Legal services	38	22	19	5	7	10	0	67	13	42
2020	Administration and operations	36	24	19	10	6	4	0	63	17	3932
2020	Human resources	43	25	15	9	4	3	1	70	14	845
2020	Financial management	48	26	13	5	4	3	0	77	10	471
2020	Procurement	55	13	17	6	6	3	0	70	12	70
2020	Real property	41	24	16	7	2	8	2	72	10	84
2020	Information management	40	26	20	8	3	3	0	68	11	276
2020	Information technology	47	27	14	6	3	3	0	76	10	933
2020	Internal audit	43	33	10	5	5	3	0	79	11	60
2020	Evaluation	38	26	16	10	3	6	1	69	14	125
2020	Data sciences	33	25	20	14	5	4	0	60	19	180
2020	Policy	32	25	20	14	5	3	0	59	20	997
2020	Project management	38	23	19	9	7	4	0	63	17	857
2020	Other services to the public	33	23	21	11	8	5	0	58	20	2383
2020	None of the above	36	23	20	9	6	5	1	62	16	1489
2019	Client contact centre	27	22	20	13	13	4	0	52	27	3062
2019	Health care practitioners	32	19	18	9	16	6	1	54	27	162
2019	Federal regulators	26	31	18	8	15	2	1	59	23	106
2019	Compliance, inspection and enforcement	24	23	22	15	13	4	0	49	29	710
2019	Communications or public affairs	34	21	17	16	10	2	0	57	26	264
2019	Access to information and privacy	38	19	19	12	10	2	0	59	21	131
2019	Security	43	21	12	13	10	3	0	65	23	101
2019	Science and technology	38	31	15	2	7	7	0	75	10	54
2019	Legal services	34	32	15	14	6	0	0	65	19	33
2019	Administration and operations	28	23	20	14	10	4	0	54	25	3139
2019	Human resources	36	25	18	10	8	3	0	63	18	740
2019	Financial management	38	30	16	6	8	2	1	70	14	429
2019	Procurement	42	27	13	7	4	7	0	74	11	57
2019	Real property	28	29	16	15	10	3	0	58	25	69
2019	Information management	33	24	17	10	9	5	0	61	21	259
2019	Information technology	41	28	18	7	4	2	0	71	11	895
2019	Internal audit	27	35	16	6	6	9	0	68	14	77
2019	Evaluation	26	19	21	19	11	4	0	47	31	131
2019	Data sciences	33	22	24	10	7	3	1	57	18	145
2019	Policy	28	25	20	15	9	3	1	55	25	889
2019	Project management	31	22	19	13	11	4	0	55	25	770
2019	Other services to the public	28	21	17	15	13	5	1	52	30	1932
2019	None of the above	30	23	19	12	11	5	0	56	24	1349
2018	Client contact centre	28	24	21	12	10	4	0	55	23	2980
2018	Health care practitioners	22	23	22	16	10	7	0	49	28	180
2018	Federal regulators	32	22	19	18	3	4	1	57	23	100
2018	Compliance, inspection and enforcement	21	22	19	19	14	5	0	45	34	695
2018	Communications or public affairs	27	23	19	18	9	3	0	52	28	244
2018	Access to information and privacy	38	19	23	8	5	7	0	61	14	110
2018	Security	29	31	23	6	8	3	0	61	15	62
2018	Science and technology	31	30	21	3	8	7	0	65	12	30
2018	Legal services	28	41	21	7	4	0	0	68	11	28
2018	Administration and operations	27	25	20	14	10	4	0	54	25	3015
2018	Human resources	36	24	17	12	6	4	0	63	19	643
2018	Financial management	37	29	16	9	5	2	0	68	15	374
2018	Procurement	42	21	21	9	4	2	0	65	13	47
2018	Real property	29	23	28	10	4	4	2	55	15	49
2018	Materiel management	32	23	30	15	0	0	0	55	15	13
2018	Information management	34	23	17	14	10	3	0	58	25	238
2018	Information technology	38	27	19	7	5	3	0	67	13	882
2018	Internal audit	31	24	23	7	12	1	1	56	20	84
2018	Evaluation	25	22	22	20	5	4	2	49	27	98
2018	Data sciences	33	20	24	10	8	5	0	57	19	153
2018	Policy	24	25	22	15	10	3	1	51	26	762
2018	Project management	30	24	21	12	10	3	0	55	23	742
2018	Other services to the public	24	23	22	14	13	4	0	49	28	1773
2018	None of the above	27	22	20	13	11	5	1	53	26	1187
2017	Client contact centre	26	24	20	13	10	6	1	54	25	3099
2017	Health care practitioners	19	27	23	10	7	14	1	55	19	146
2017	Federal regulators	34	18	20	14	9	5	0	54	24	98
2017	Compliance, inspection and enforcement	21	22	20	18	13	6	1	46	33	633
2017	Communications or public affairs	26	28	17	16	9	3	0	56	26	241
2017	Access to information and privacy	32	27	20	10	6	6	0	62	17	135
2017	Security	31	28	11	17	9	4	0	61	27	82
2017	Science and technology	29	31	25	7	5	0	4	62	12	40
2017	Legal services	27	16	29	14	11	3	0	45	25	36
2017	Administration and operations	25	25	21	13	10	5	1	53	25	3215
2017	Human resources	35	29	17	9	5	4	1	67	15	638
2017	Financial management	28	31	18	11	7	5	0	62	19	431
2017	Procurement	29	32	16	9	7	7	0	66	17	43
2017	Real property	34	17	30	11	2	4	2	54	14	52
2017	Materiel management	38	25	18	12	0	7	0	68	13	27
2017	Information management	29	25	16	13	11	6	0	58	25	241
2017	Information technology	34	27	17	10	6	4	0	64	17	924
2017	Internal audit	33	26	23	7	4	6	0	63	12	70
2017	Evaluation	32	22	17	10	9	9	0	60	21	87
2017	Data sciences	27	25	20	12	8	8	1	57	22	125
2017	Policy	26	26	20	14	10	5	0	54	25	762
2017	Project management	24	25	20	15	12	4	0	51	28	740
2017	Other services to the public	26	23	20	13	12	6	0	53	27	1900
2017	None of the above	29	22	19	13	12	5	0	54	26	1816
2014	Client contact centre	20	25	20	16	13	6	1	48	31	2932
2014	Health care practitioners	26	31	14	12	7	9	1	63	21	167
2014	Federal regulators	13	25	20	20	18	4	0	40	40	119
2014	Compliance, inspection and enforcement	16	23	19	19	16	6	1	42	38	569
2014	Communications or public affairs	20	25	20	20	9	5	0	47	31	283
2014	Access to information and privacy	26	22	22	12	10	8	0	52	24	120
2014	Security	23	25	22	16	13	2	0	48	29	94
2014	Science and technology	20	26	18	18	13	6	0	49	32	49
2014	Legal services	20	30	16	17	7	8	2	56	26	58
2014	Administration and operations	20	24	21	17	13	5	0	47	31	3460
2014	Human resources	25	27	18	14	12	3	1	54	27	667
2014	Financial management	30	28	17	13	9	2	0	60	23	451
2014	Procurement	31	18	15	11	17	8	0	54	30	38
2014	Real property	19	18	24	27	8	4	0	38	36	54
2014	Materiel management	21	34	30	8	8	0	0	54	16	29
2014	Information management	27	19	21	15	12	6	0	49	29	285
2014	Information technology	22	28	21	13	11	5	0	52	25	1155
2014	Internal audit	19	31	22	15	8	5	0	53	25	66
2014	Evaluation	17	21	29	21	9	2	1	39	32	124
2014	Other services to the public	20	24	20	17	14	6	0	47	32	2203
2014	None of the above	20	23	21	17	13	6	1	46	32	2174

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	22	18	5	3	3	17	67	10	4343
2020	Health care practitioners	38	20	20	5	2	3	10	68	9	196
2020	Federal regulators	36	28	14	5	7	2	8	71	13	89
2020	Compliance, inspection and enforcement	31	29	19	6	4	4	7	67	11	850
2020	Communications or public affairs	54	26	11	5	1	0	3	82	7	267
2020	Access to information and privacy	41	18	22	3	3	2	11	68	7	179
2020	Security	54	24	10	1	3	4	5	85	4	106
2020	Science and technology	42	31	8	15	0	0	3	76	15	25
2020	Legal services	44	27	16	2	0	0	10	79	3	42
2020	Administration and operations	44	23	16	5	4	2	6	73	10	3923
2020	Human resources	53	24	11	4	2	2	5	82	6	847
2020	Financial management	55	27	10	2	1	2	3	86	4	469
2020	Procurement	57	18	11	5	3	3	4	81	8	70
2020	Real property	56	28	9	1	2	2	1	87	4	83
2020	Information management	45	27	15	4	2	3	5	78	6	276
2020	Information technology	59	25	9	3	1	1	2	87	4	931
2020	Internal audit	45	21	21	3	2	3	5	71	5	61
2020	Evaluation	36	32	14	6	2	4	6	75	9	125
2020	Data sciences	50	29	12	4	4	0	1	80	8	180
2020	Policy	58	24	9	4	2	0	1	84	6	997
2020	Project management	58	25	9	3	1	1	3	87	4	849
2020	Other services to the public	33	22	21	6	4	3	11	64	12	2389
2020	None of the above	38	24	19	5	4	3	9	69	10	1490
2019	Client contact centre	30	23	20	5	5	2	14	63	12	3057
2019	Health care practitioners	30	23	23	6	5	4	10	60	13	162
2019	Federal regulators	37	32	10	9	4	4	5	75	14	105
2019	Compliance, inspection and enforcement	32	28	20	7	4	2	7	66	12	710
2019	Communications or public affairs	54	25	10	5	3	1	2	82	8	264
2019	Access to information and privacy	42	21	14	6	5	1	12	72	12	132
2019	Security	47	29	13	5	3	0	4	79	8	101
2019	Science and technology	47	24	16	3	2	2	7	77	6	55
2019	Legal services	42	13	25	0	9	0	11	62	10	31
2019	Administration and operations	41	24	18	6	4	1	6	70	11	3139
2019	Human resources	45	28	11	5	4	2	5	79	9	741
2019	Financial management	49	27	13	3	3	1	5	81	6	430
2019	Procurement	53	23	12	5	4	0	3	79	9	57
2019	Real property	55	27	10	3	4	0	1	84	7	69
2019	Information management	41	25	20	6	4	0	5	69	10	257
2019	Information technology	55	26	11	2	1	2	3	85	4	897
2019	Internal audit	31	38	18	5	3	0	6	73	8	77
2019	Evaluation	42	23	11	7	5	3	8	73	14	131
2019	Data sciences	56	22	13	4	2	1	2	80	6	144
2019	Policy	57	28	7	3	2	1	1	87	6	888
2019	Project management	51	25	11	6	4	2	2	79	10	770
2019	Other services to the public	31	22	22	7	6	2	11	60	15	1923
2019	None of the above	36	27	18	6	6	2	7	69	12	1351

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	29	10	5	3	1	1	83	8	4345
2020	Health care practitioners	51	31	7	4	3	3	1	86	7	196
2020	Federal regulators	51	26	10	4	8	1	0	77	12	89
2020	Compliance, inspection and enforcement	37	36	13	7	4	1	1	76	11	849
2020	Communications or public affairs	57	21	10	7	3	1	0	79	11	267
2020	Access to information and privacy	53	24	11	5	4	2	2	80	9	180
2020	Security	51	27	15	3	3	1	0	79	6	105
2020	Science and technology	45	20	11	12	8	0	3	68	21	25
2020	Legal services	55	34	9	0	0	0	2	91	0	42
2020	Administration and operations	49	31	10	6	3	1	1	81	9	3928
2020	Human resources	55	29	9	4	3	0	1	85	6	847
2020	Financial management	52	33	8	3	3	1	0	86	6	469
2020	Procurement	53	29	5	4	4	1	5	86	9	70
2020	Real property	48	27	12	2	5	5	1	80	7	84
2020	Information management	53	31	7	7	1	1	0	85	8	277
2020	Information technology	57	28	9	4	2	0	0	86	6	933
2020	Internal audit	54	26	5	12	2	2	0	82	13	61
2020	Evaluation	48	27	11	8	4	1	1	77	12	125
2020	Data sciences	43	37	8	10	2	0	0	80	13	180
2020	Policy	55	26	8	7	3	1	0	82	10	996
2020	Project management	55	28	9	4	1	1	0	84	6	855
2020	Other services to the public	49	29	11	6	3	1	1	80	9	2387
2020	None of the above	46	29	11	6	4	1	1	78	10	1491
2019	Client contact centre	50	31	10	5	3	1	0	82	7	3047
2019	Health care practitioners	50	27	9	9	4	1	1	78	12	161
2019	Federal regulators	42	31	11	8	5	2	1	75	14	106
2019	Compliance, inspection and enforcement	39	38	11	6	5	1	1	78	11	708
2019	Communications or public affairs	54	26	7	7	4	1	0	81	11	262
2019	Access to information and privacy	53	24	13	4	3	2	2	80	7	131
2019	Security	45	29	15	8	3	1	0	74	11	101
2019	Science and technology	48	27	12	2	6	2	4	79	8	55
2019	Legal services	59	8	14	11	5	3	0	69	17	33
2019	Administration and operations	46	31	10	8	4	1	0	77	12	3126
2019	Human resources	47	33	8	6	3	2	0	82	10	742
2019	Financial management	49	31	11	5	3	0	0	80	8	426
2019	Procurement	48	34	11	3	4	0	0	82	7	57
2019	Real property	43	37	5	12	1	1	0	80	14	69
2019	Information management	43	31	14	5	6	1	1	75	11	257
2019	Information technology	52	32	7	5	2	0	0	85	8	892
2019	Internal audit	46	36	8	8	1	1	0	83	9	77
2019	Evaluation	45	28	10	12	3	1	0	74	16	131
2019	Data sciences	49	30	10	5	4	1	1	81	9	144
2019	Policy	50	30	9	6	4	0	0	81	10	882
2019	Project management	46	31	9	8	5	1	0	77	13	766
2019	Other services to the public	45	32	12	6	4	1	1	78	11	1924
2019	None of the above	46	29	11	8	4	1	1	76	13	1348
2018	Client contact centre	47	33	10	6	3	1	0	81	9	2963
2018	Health care practitioners	40	32	12	11	3	1	0	73	14	180
2018	Federal regulators	45	33	12	7	2	1	0	79	9	101
2018	Compliance, inspection and enforcement	39	37	11	7	5	0	0	77	12	695
2018	Communications or public affairs	46	29	9	11	4	1	0	76	15	243
2018	Access to information and privacy	54	27	10	6	4	0	0	81	9	109
2018	Security	37	32	18	6	7	0	0	69	13	60
2018	Science and technology	39	46	3	5	7	0	0	85	12	29
2018	Legal services	34	40	11	12	0	4	0	77	12	28
2018	Administration and operations	43	33	11	8	4	1	1	77	12	2993
2018	Human resources	45	36	10	6	2	1	0	82	8	643
2018	Financial management	50	33	8	5	3	1	0	83	8	370
2018	Procurement	45	40	9	4	2	0	0	85	6	47
2018	Real property	49	33	12	4	2	0	0	82	6	49
2018	Materiel management	32	45	15	7	0	0	0	77	7	13
2018	Information management	51	25	8	8	7	1	0	77	15	239
2018	Information technology	49	33	10	4	4	0	0	83	7	878
2018	Internal audit	50	28	8	4	7	0	2	80	11	84
2018	Evaluation	48	31	10	3	3	4	1	83	6	98
2018	Data sciences	54	26	9	9	1	1	0	81	10	153
2018	Policy	44	33	8	9	5	1	1	78	14	753
2018	Project management	41	35	9	9	5	1	0	76	15	739
2018	Other services to the public	41	33	11	8	5	1	0	75	13	1761
2018	None of the above	41	31	13	8	6	1	1	73	14	1186
2017	Client contact centre	48	34	9	5	3	1	0	83	8	3097
2017	Health care practitioners	38	33	12	10	4	1	0	73	15	147
2017	Federal regulators	42	32	6	11	5	1	3	78	16	98
2017	Compliance, inspection and enforcement	38	36	10	7	6	2	0	76	14	632
2017	Communications or public affairs	42	28	11	13	4	0	1	72	17	242
2017	Access to information and privacy	49	33	7	7	3	1	0	83	10	135
2017	Security	41	36	10	5	8	0	0	77	13	82
2017	Science and technology	43	33	11	9	0	0	4	78	10	40
2017	Legal services	35	51	5	8	0	0	0	86	8	36
2017	Administration and operations	42	35	10	7	4	1	0	78	11	3212
2017	Human resources	47	34	9	5	4	1	0	82	9	636
2017	Financial management	46	33	11	6	3	1	0	80	9	432
2017	Procurement	42	30	14	7	5	3	0	74	12	43
2017	Real property	51	25	11	11	2	0	0	76	13	52
2017	Materiel management	63	22	4	11	0	0	0	85	11	27
2017	Information management	50	28	11	7	4	0	0	78	11	241
2017	Information technology	48	34	8	6	3	1	1	83	9	923
2017	Internal audit	47	40	6	3	4	0	0	87	7	69
2017	Evaluation	42	45	6	6	1	0	0	87	7	87
2017	Data sciences	55	25	10	5	4	0	0	80	9	126
2017	Policy	49	32	7	8	3	1	0	82	11	764
2017	Project management	44	33	10	7	5	1	0	78	12	738
2017	Other services to the public	45	33	10	7	5	1	0	78	11	1904
2017	None of the above	41	35	10	8	4	1	0	77	12	1812
2014	Client contact centre	41	38	11	7	3	1	0	79	10	2935
2014	Health care practitioners	40	36	14	6	4	0	0	76	10	167
2014	Federal regulators	35	32	11	12	7	0	2	68	20	119
2014	Compliance, inspection and enforcement	34	36	12	10	6	1	1	72	16	569
2014	Communications or public affairs	39	36	10	10	5	1	0	76	15	285
2014	Access to information and privacy	38	35	8	12	7	2	0	73	19	119
2014	Security	37	34	13	9	6	0	0	72	15	95
2014	Science and technology	37	32	12	10	9	0	0	69	19	49
2014	Legal services	56	24	10	9	2	0	0	80	10	58
2014	Administration and operations	39	36	10	9	5	1	0	76	14	3460
2014	Human resources	41	36	10	8	5	0	1	77	13	669
2014	Financial management	43	35	9	7	4	1	0	79	12	451
2014	Procurement	41	43	2	8	6	0	0	84	14	39
2014	Real property	41	33	13	13	0	0	0	74	13	54
2014	Materiel management	37	42	14	0	7	0	0	79	7	29
2014	Information management	46	33	10	6	5	0	0	79	11	285
2014	Information technology	42	35	10	8	5	1	0	77	12	1157
2014	Internal audit	36	39	9	14	1	0	0	75	15	66
2014	Evaluation	40	36	11	6	7	0	0	76	13	124
2014	Other services to the public	38	33	12	10	6	1	0	72	16	2200
2014	None of the above	39	35	11	9	6	1	0	74	15	2173

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	27	9	4	3	1	1	83	7	4358
2020	Health care practitioners	65	21	8	2	4	0	0	86	6	197
2020	Federal regulators	60	20	9	7	4	0	0	80	11	89
2020	Compliance, inspection and enforcement	53	28	11	4	3	0	0	81	8	855
2020	Communications or public affairs	57	26	8	7	3	0	0	82	10	267
2020	Access to information and privacy	62	24	7	3	4	0	0	86	7	180
2020	Security	52	28	10	6	5	0	0	80	11	106
2020	Science and technology	43	25	8	12	12	0	0	69	23	25
2020	Legal services	64	27	6	0	2	0	0	91	2	42
2020	Administration and operations	58	26	9	5	3	0	0	84	8	3941
2020	Human resources	61	24	8	4	3	1	1	85	7	848
2020	Financial management	61	24	7	4	3	1	0	86	7	470
2020	Procurement	63	25	7	2	3	0	0	88	5	70
2020	Real property	65	22	5	5	2	0	1	88	7	84
2020	Information management	61	25	8	3	2	0	0	87	5	277
2020	Information technology	67	22	5	3	2	0	1	89	6	932
2020	Internal audit	53	29	8	7	3	0	0	82	10	61
2020	Evaluation	56	28	7	5	2	1	1	86	7	125
2020	Data sciences	54	27	10	5	4	0	0	81	9	178
2020	Policy	57	24	9	7	3	0	0	81	10	1000
2020	Project management	62	24	9	3	1	0	0	86	5	855
2020	Other services to the public	56	26	10	5	3	0	0	83	8	2389
2020	None of the above	54	25	11	5	3	1	1	80	9	1496
2019	Client contact centre	51	30	9	6	4	0	0	81	10	3064
2019	Health care practitioners	56	22	10	6	6	0	0	78	12	161
2019	Federal regulators	51	25	11	4	10	0	0	76	13	106
2019	Compliance, inspection and enforcement	47	33	9	7	3	0	0	80	10	711
2019	Communications or public affairs	55	25	11	4	4	0	0	81	8	264
2019	Access to information and privacy	59	22	10	5	4	0	0	82	9	132
2019	Security	50	33	8	5	3	1	0	83	9	101
2019	Science and technology	51	24	16	2	4	4	0	78	6	54
2019	Legal services	60	10	13	6	9	0	3	72	15	33
2019	Administration and operations	53	28	9	6	4	0	0	81	10	3142
2019	Human resources	53	30	9	5	3	0	0	83	8	741
2019	Financial management	54	30	7	4	4	0	0	84	9	430
2019	Procurement	58	26	11	2	4	0	0	84	5	56
2019	Real property	62	20	8	4	5	0	0	82	10	69
2019	Information management	56	27	9	4	5	0	0	82	9	258
2019	Information technology	60	26	8	4	2	0	0	87	5	899
2019	Internal audit	56	23	11	7	3	0	0	78	10	77
2019	Evaluation	48	23	14	11	4	0	0	71	15	131
2019	Data sciences	57	26	6	5	5	0	0	84	10	145
2019	Policy	54	26	8	7	5	0	0	80	12	890
2019	Project management	53	25	9	7	5	0	0	79	12	769
2019	Other services to the public	52	28	10	5	5	0	0	80	10	1925
2019	None of the above	52	26	10	7	4	1	0	78	12	1350
2018	Client contact centre	50	29	11	5	4	1	0	80	10	2970
2018	Health care practitioners	49	28	9	6	8	0	0	77	14	179
2018	Federal regulators	49	26	15	4	4	2	0	77	8	101
2018	Compliance, inspection and enforcement	43	30	15	6	5	0	0	73	11	699
2018	Communications or public affairs	49	26	12	8	6	0	0	74	14	243
2018	Access to information and privacy	54	30	5	4	4	3	0	86	9	108
2018	Security	42	29	17	6	5	0	0	71	12	62
2018	Science and technology	44	33	16	3	3	0	0	77	7	29
2018	Legal services	36	53	4	8	0	0	0	88	8	28
2018	Administration and operations	48	28	12	6	4	0	0	77	10	2998
2018	Human resources	50	30	8	7	4	1	0	81	11	647
2018	Financial management	52	29	9	6	4	0	0	81	10	375
2018	Procurement	61	29	6	0	4	0	0	90	4	48
2018	Real property	58	17	15	8	2	0	0	75	10	48
2018	Materiel management	32	53	8	7	0	0	0	85	7	13
2018	Information management	54	24	8	9	5	0	0	78	14	240
2018	Information technology	53	29	10	4	4	0	0	83	7	882
2018	Internal audit	54	19	8	10	7	0	1	74	17	84
2018	Evaluation	50	31	8	4	5	1	1	83	9	99
2018	Data sciences	54	26	9	8	3	0	0	80	11	153
2018	Policy	47	30	8	9	5	0	0	78	14	753
2018	Project management	47	28	11	8	5	1	0	76	13	741
2018	Other services to the public	46	29	13	7	5	0	0	75	12	1771
2018	None of the above	45	27	13	7	7	0	0	73	14	1189
2017	Client contact centre	50	30	10	5	4	0	0	80	10	3094
2017	Health care practitioners	51	26	9	8	4	2	0	79	12	147
2017	Federal regulators	55	24	5	9	6	0	1	80	15	98
2017	Compliance, inspection and enforcement	46	28	11	8	6	0	0	75	14	633
2017	Communications or public affairs	52	21	11	9	7	1	0	73	15	242
2017	Access to information and privacy	53	27	11	4	4	0	0	80	9	135
2017	Security	51	27	9	7	6	0	0	78	14	81
2017	Science and technology	42	33	14	2	5	0	4	78	7	39
2017	Legal services	52	34	3	8	3	0	0	86	11	35
2017	Administration and operations	50	29	10	6	5	1	0	80	11	3207
2017	Human resources	56	26	8	5	5	0	0	83	9	634
2017	Financial management	53	25	13	6	3	1	0	78	9	431
2017	Procurement	54	29	5	9	2	0	0	84	12	43
2017	Real property	58	17	15	8	2	0	0	75	10	52
2017	Materiel management	66	26	0	8	0	0	0	92	8	27
2017	Information management	58	25	7	7	3	0	0	83	10	240
2017	Information technology	55	26	10	4	4	1	0	82	7	922
2017	Internal audit	56	33	6	1	4	0	0	89	6	70
2017	Evaluation	61	26	9	1	3	0	0	86	4	86
2017	Data sciences	56	23	11	6	4	0	0	79	10	125
2017	Policy	52	29	7	7	4	1	0	82	11	764
2017	Project management	52	29	8	7	4	0	0	81	11	739
2017	Other services to the public	52	26	10	7	5	0	0	78	11	1898
2017	None of the above	49	28	11	6	5	0	0	78	11	1816
2014	Client contact centre	42	34	12	7	5	0	0	76	12	2930
2014	Health care practitioners	47	32	15	4	2	0	1	79	7	165
2014	Federal regulators	41	30	11	7	9	1	1	72	16	119
2014	Compliance, inspection and enforcement	39	33	12	8	7	0	0	72	15	568
2014	Communications or public affairs	40	34	11	10	6	0	0	73	16	285
2014	Access to information and privacy	47	32	12	4	5	0	0	79	9	119
2014	Security	43	24	15	13	5	0	0	67	18	95
2014	Science and technology	45	30	10	10	5	0	0	76	14	49
2014	Legal services	54	32	7	2	5	0	0	86	7	58
2014	Administration and operations	45	32	11	6	5	0	0	78	11	3459
2014	Human resources	45	30	11	7	7	0	0	75	14	669
2014	Financial management	51	28	10	6	5	0	0	79	11	451
2014	Procurement	56	27	8	6	2	0	0	83	8	39
2014	Real property	46	31	6	17	0	0	0	77	17	54
2014	Materiel management	50	32	10	4	4	0	0	82	8	29
2014	Information management	53	30	7	6	5	0	0	83	11	284
2014	Information technology	51	28	10	6	5	0	0	79	11	1157
2014	Internal audit	41	39	11	5	3	2	0	81	8	65
2014	Evaluation	45	35	8	3	8	0	0	80	12	124
2014	Other services to the public	43	29	12	8	7	0	0	73	15	2202
2014	None of the above	44	30	12	7	5	1	1	75	13	2172

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	23	12	4	3	15	1	78	8	4358
2020	Health care practitioners	36	26	19	5	2	12	1	70	8	196
2020	Federal regulators	40	26	15	5	8	7	0	71	13	89
2020	Compliance, inspection and enforcement	30	27	17	5	5	16	0	68	12	853
2020	Communications or public affairs	40	31	10	5	6	7	0	77	12	266
2020	Access to information and privacy	49	24	11	3	4	9	1	81	7	180
2020	Security	46	25	8	7	3	10	0	79	12	106
2020	Science and technology	37	26	4	4	4	24	0	84	11	25
2020	Legal services	37	30	21	2	0	11	0	74	2	42
2020	Administration and operations	43	27	12	5	3	10	0	78	9	3941
2020	Human resources	42	31	10	4	2	9	1	81	7	848
2020	Financial management	42	35	8	4	3	8	0	84	7	472
2020	Procurement	46	30	9	4	4	5	2	81	9	70
2020	Real property	50	30	11	2	2	3	1	84	5	84
2020	Information management	45	30	9	4	2	9	1	83	7	276
2020	Information technology	43	28	12	4	2	11	0	80	6	933
2020	Internal audit	43	31	5	3	7	10	2	84	11	61
2020	Evaluation	36	29	15	6	2	13	0	75	8	125
2020	Data sciences	38	35	11	6	2	9	0	79	8	180
2020	Policy	45	27	11	6	3	8	0	78	10	999
2020	Project management	45	30	10	4	3	8	0	81	8	853
2020	Other services to the public	43	22	13	5	4	12	1	75	10	2385
2020	None of the above	40	26	13	4	4	12	1	75	9	1491
2019	Client contact centre	35	29	16	6	5	9	0	70	12	3056
2019	Health care practitioners	33	20	18	10	9	9	1	59	21	163
2019	Federal regulators	21	37	13	16	7	6	0	61	24	106
2019	Compliance, inspection and enforcement	27	28	17	11	7	11	0	61	20	713
2019	Communications or public affairs	32	35	15	9	3	6	0	72	13	265
2019	Access to information and privacy	44	28	15	5	5	3	0	75	10	132
2019	Security	35	37	12	5	5	5	0	77	10	100
2019	Science and technology	37	32	11	7	4	7	2	76	12	55
2019	Legal services	32	18	18	3	8	21	0	63	14	33
2019	Administration and operations	34	31	16	7	5	7	0	70	13	3144
2019	Human resources	29	35	15	8	4	9	0	71	13	742
2019	Financial management	32	39	12	6	5	7	0	76	12	427
2019	Procurement	47	36	7	7	2	2	0	84	9	57
2019	Real property	30	38	18	10	0	4	0	71	10	67
2019	Information management	38	31	11	5	8	7	0	75	13	259
2019	Information technology	34	31	15	6	2	12	0	74	9	896
2019	Internal audit	30	27	23	10	3	8	0	62	14	76
2019	Evaluation	33	27	15	7	5	12	1	69	13	130
2019	Data sciences	37	40	9	5	3	5	1	81	9	144
2019	Policy	36	33	12	6	3	8	0	76	11	888
2019	Project management	33	34	12	8	7	6	0	71	16	768
2019	Other services to the public	35	27	16	7	6	8	0	68	14	1929
2019	None of the above	31	28	16	7	6	10	1	67	15	1348
2018	Client contact centre	33	31	15	6	4	11	0	72	11	2982
2018	Health care practitioners	21	23	22	12	7	14	0	52	22	181
2018	Federal regulators	29	28	13	11	9	10	0	64	22	100
2018	Compliance, inspection and enforcement	21	28	21	10	7	12	0	57	20	698
2018	Communications or public affairs	28	31	18	11	6	7	0	63	18	244
2018	Access to information and privacy	47	22	18	6	3	5	0	72	9	111
2018	Security	41	25	13	8	5	8	0	72	14	62
2018	Science and technology	24	24	18	0	15	19	0	59	19	28
2018	Legal services	24	45	14	8	8	0	0	69	17	28
2018	Administration and operations	31	31	17	7	5	7	0	68	14	3023
2018	Human resources	30	37	16	7	3	7	0	71	11	645
2018	Financial management	35	35	14	6	6	4	0	73	13	376
2018	Procurement	38	36	8	2	4	10	2	84	7	48
2018	Real property	36	46	8	4	0	6	0	87	4	49
2018	Materiel management	25	42	24	0	0	9	0	74	0	13
2018	Information management	35	31	12	5	5	11	1	75	11	240
2018	Information technology	31	31	18	5	4	10	0	69	10	882
2018	Internal audit	34	29	17	8	5	6	1	67	14	84
2018	Evaluation	35	31	8	12	2	12	0	75	16	97
2018	Data sciences	44	24	9	7	4	11	0	77	13	153
2018	Policy	35	31	14	7	4	8	0	72	13	763
2018	Project management	30	36	15	7	6	6	0	70	14	741
2018	Other services to the public	31	27	18	8	7	9	0	63	17	1783
2018	None of the above	29	28	18	8	7	10	0	64	17	1193
2017	Client contact centre	33	30	13	6	4	13	1	73	12	3099
2017	Health care practitioners	19	26	21	17	10	8	0	48	29	148
2017	Federal regulators	24	31	15	13	10	7	0	59	24	98
2017	Compliance, inspection and enforcement	27	26	13	11	9	14	0	61	23	634
2017	Communications or public affairs	23	40	16	8	8	5	0	66	17	242
2017	Access to information and privacy	42	30	14	4	3	8	0	77	8	135
2017	Security	32	38	11	9	2	6	2	76	12	82
2017	Science and technology	36	28	16	2	2	12	4	75	6	40
2017	Legal services	40	38	8	6	6	0	3	80	12	36
2017	Administration and operations	29	32	15	8	6	9	0	68	15	3212
2017	Human resources	33	40	12	6	4	7	0	78	10	638
2017	Financial management	30	37	16	8	4	6	0	71	12	432
2017	Procurement	33	36	12	0	4	15	0	81	5	43
2017	Real property	32	36	19	6	0	8	0	74	6	52
2017	Materiel management	44	33	7	4	0	12	0	87	5	27
2017	Information management	34	31	14	8	5	8	0	71	14	240
2017	Information technology	30	30	15	6	3	15	0	71	11	925
2017	Internal audit	30	33	13	12	4	9	0	69	17	70
2017	Evaluation	34	40	8	5	5	8	0	81	11	87
2017	Data sciences	33	30	14	7	1	15	1	74	10	126
2017	Policy	38	32	10	8	4	8	0	76	13	763
2017	Project management	28	33	15	11	6	8	0	65	18	740
2017	Other services to the public	32	27	15	7	8	11	1	66	17	1908
2017	None of the above	29	29	17	9	7	9	0	65	17	1819
2014	Client contact centre	25	32	18	8	5	13	0	66	14	2934
2014	Health care practitioners	17	31	22	8	6	14	1	57	17	167
2014	Federal regulators	20	31	16	12	15	7	0	54	29	118
2014	Compliance, inspection and enforcement	16	29	19	13	10	13	0	52	26	569
2014	Communications or public affairs	20	34	19	15	5	8	0	59	21	285
2014	Access to information and privacy	33	30	18	7	5	7	1	67	13	120
2014	Security	27	23	24	11	8	6	1	54	21	95
2014	Science and technology	18	26	22	18	11	4	2	46	31	49
2014	Legal services	41	36	8	10	2	2	2	80	12	58
2014	Administration and operations	23	34	16	9	7	9	0	64	18	3460
2014	Human resources	27	33	16	8	6	9	0	66	16	668
2014	Financial management	28	42	13	7	5	5	0	74	12	450
2014	Procurement	23	40	13	8	6	10	0	70	16	39
2014	Real property	20	39	24	7	6	4	0	61	14	54
2014	Materiel management	28	46	3	10	7	6	0	79	18	29
2014	Information management	33	27	16	9	4	11	0	67	15	284
2014	Information technology	20	33	20	8	5	15	0	62	15	1157
2014	Internal audit	10	43	21	10	4	11	0	60	16	66
2014	Evaluation	24	34	14	7	5	15	0	69	15	124
2014	Other services to the public	23	26	19	10	9	12	0	57	21	2202
2014	None of the above	24	30	17	11	7	11	0	61	20	2172

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	28	14	6	4	6	1	75	10	4345
2020	Health care practitioners	39	28	18	8	2	5	0	70	11	197
2020	Federal regulators	38	23	17	9	9	3	0	64	19	88
2020	Compliance, inspection and enforcement	28	31	19	12	6	4	0	62	19	853
2020	Communications or public affairs	43	31	13	6	5	2	0	76	11	265
2020	Access to information and privacy	51	25	13	2	5	4	0	80	7	179
2020	Security	37	31	11	10	5	5	0	72	15	106
2020	Science and technology	23	37	16	4	0	20	0	75	5	25
2020	Legal services	40	41	9	2	2	5	0	85	5	42
2020	Administration and operations	41	31	13	7	4	3	0	75	12	3926
2020	Human resources	41	33	14	6	3	4	0	76	9	844
2020	Financial management	44	33	12	6	3	2	0	79	9	470
2020	Procurement	45	32	14	1	4	4	0	80	6	70
2020	Real property	43	34	15	2	2	2	1	79	5	84
2020	Information management	43	34	9	6	4	4	0	80	10	277
2020	Information technology	38	33	15	7	3	3	0	74	11	930
2020	Internal audit	38	26	21	10	3	2	0	65	13	61
2020	Evaluation	37	35	16	8	2	2	0	74	10	125
2020	Data sciences	38	33	18	6	3	3	0	72	9	180
2020	Policy	41	32	11	8	4	3	0	76	12	998
2020	Project management	43	31	14	6	4	2	0	75	11	853
2020	Other services to the public	43	25	15	7	5	5	0	72	13	2382
2020	None of the above	39	30	15	6	5	4	1	72	12	1488
2019	Client contact centre	32	32	17	9	6	4	0	66	15	3050
2019	Health care practitioners	29	18	20	13	15	4	1	49	30	161
2019	Federal regulators	23	33	19	13	11	1	0	57	24	105
2019	Compliance, inspection and enforcement	21	33	21	12	9	4	0	57	22	710
2019	Communications or public affairs	30	39	15	10	4	2	0	70	14	265
2019	Access to information and privacy	39	27	17	9	6	1	0	67	16	131
2019	Security	36	37	14	6	5	3	0	74	12	101
2019	Science and technology	32	30	9	13	6	9	2	70	20	55
2019	Legal services	29	23	21	5	11	10	0	59	18	33
2019	Administration and operations	30	33	16	10	7	3	0	65	18	3138
2019	Human resources	27	34	20	10	5	4	0	64	16	739
2019	Financial management	33	38	13	8	5	2	1	73	14	427
2019	Procurement	42	37	9	5	2	5	0	83	7	57
2019	Real property	25	43	17	11	3	1	0	69	14	68
2019	Information management	34	32	16	8	7	3	0	68	16	258
2019	Information technology	29	33	20	7	5	4	0	65	13	893
2019	Internal audit	29	32	18	15	4	1	1	62	20	76
2019	Evaluation	31	29	15	9	8	7	1	65	19	131
2019	Data sciences	36	34	17	5	6	2	1	71	11	144
2019	Policy	35	36	13	8	5	2	1	73	14	887
2019	Project management	29	34	16	11	7	3	0	65	19	768
2019	Other services to the public	32	28	17	11	9	3	0	62	21	1921
2019	None of the above	29	30	18	10	8	4	1	62	19	1344
2018	Client contact centre	30	33	17	9	6	4	0	67	15	2976
2018	Health care practitioners	20	24	18	19	13	7	0	46	35	182
2018	Federal regulators	25	31	15	19	8	3	0	57	27	100
2018	Compliance, inspection and enforcement	18	32	20	15	10	4	0	53	26	696
2018	Communications or public affairs	25	36	22	11	5	2	0	62	16	243
2018	Access to information and privacy	48	24	10	8	3	6	0	77	12	111
2018	Security	38	29	19	6	5	3	0	69	11	62
2018	Science and technology	27	28	14	7	12	12	0	62	21	28
2018	Legal services	24	52	10	5	8	0	0	76	13	28
2018	Administration and operations	29	32	19	11	6	3	0	63	18	3016
2018	Human resources	29	37	19	8	4	2	0	68	13	643
2018	Financial management	33	36	15	6	7	2	0	71	13	374
2018	Procurement	38	33	15	4	4	6	0	75	9	48
2018	Real property	28	47	14	4	2	4	0	79	6	48
2018	Materiel management	25	27	15	24	0	9	0	57	26	13
2018	Information management	31	33	15	8	8	5	0	67	16	239
2018	Information technology	27	33	21	9	7	3	0	62	16	883
2018	Internal audit	28	33	16	11	7	5	1	64	19	84
2018	Evaluation	30	38	11	11	3	6	0	73	15	98
2018	Data sciences	37	32	15	10	3	4	0	71	13	152
2018	Policy	33	35	15	11	4	2	0	70	15	760
2018	Project management	30	33	16	12	7	2	0	65	19	740
2018	Other services to the public	28	26	18	13	10	4	0	57	24	1765
2018	None of the above	28	29	18	11	10	5	0	60	21	1189
2017	Client contact centre	31	31	16	9	6	5	0	66	17	3101
2017	Health care practitioners	12	27	26	14	16	6	0	41	32	148
2017	Federal regulators	21	29	22	11	13	4	0	51	25	98
2017	Compliance, inspection and enforcement	22	27	18	16	13	4	1	52	30	634
2017	Communications or public affairs	22	43	16	12	6	2	0	66	18	242
2017	Access to information and privacy	41	31	16	6	3	2	1	74	9	135
2017	Security	23	38	23	11	4	1	0	62	15	82
2017	Science and technology	31	35	23	5	2	0	4	69	7	40
2017	Legal services	32	30	27	3	6	0	3	63	8	36
2017	Administration and operations	26	33	18	11	8	3	0	61	20	3213
2017	Human resources	32	38	15	7	5	3	0	72	12	637
2017	Financial management	30	35	19	8	4	3	0	68	12	430
2017	Procurement	35	32	19	4	4	5	0	71	9	43
2017	Real property	26	36	28	6	0	4	0	65	6	52
2017	Materiel management	40	27	18	4	4	8	0	73	8	27
2017	Information management	30	31	19	10	5	3	1	64	16	241
2017	Information technology	24	34	18	12	6	5	0	62	20	924
2017	Internal audit	27	37	19	6	6	4	1	68	12	70
2017	Evaluation	30	39	13	7	6	5	0	73	14	87
2017	Data sciences	30	34	16	10	5	5	1	68	15	126
2017	Policy	36	33	13	11	3	3	0	72	15	763
2017	Project management	24	35	17	13	8	4	0	60	22	740
2017	Other services to the public	28	30	16	10	10	5	1	62	21	1904
2017	None of the above	27	30	19	11	9	4	0	59	21	1817
2014	Client contact centre	20	32	22	13	8	5	0	55	21	2932
2014	Health care practitioners	13	29	27	20	8	4	0	43	29	167
2014	Federal regulators	17	27	17	14	22	0	1	45	37	118
2014	Compliance, inspection and enforcement	11	26	20	21	17	4	0	40	39	569
2014	Communications or public affairs	17	32	26	13	9	3	0	51	22	285
2014	Access to information and privacy	23	33	19	14	6	5	1	59	21	120
2014	Security	19	31	25	9	11	4	0	52	21	94
2014	Science and technology	12	29	22	16	21	0	0	41	37	49
2014	Legal services	30	45	8	7	8	0	2	76	15	58
2014	Administration and operations	20	33	20	13	10	3	0	55	24	3462
2014	Human resources	23	34	20	12	7	4	0	60	20	666
2014	Financial management	25	41	16	11	6	0	0	67	17	451
2014	Procurement	22	38	20	8	9	3	0	62	17	39
2014	Real property	13	35	29	11	11	0	0	48	23	54
2014	Materiel management	13	42	20	10	14	0	0	55	24	29
2014	Information management	27	33	17	9	10	4	0	62	20	285
2014	Information technology	15	29	25	15	11	5	0	47	27	1157
2014	Internal audit	10	38	27	17	6	2	0	49	23	66
2014	Evaluation	23	31	21	14	7	4	0	56	22	124
2014	Other services to the public	19	27	21	16	12	5	0	49	29	2203
2014	None of the above	20	31	20	14	10	4	0	54	26	2173

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	28	16	8	4	10	1	68	14	4339
2020	Health care practitioners	26	23	18	14	4	14	0	58	21	196
2020	Federal regulators	29	26	22	9	8	6	0	59	18	88
2020	Compliance, inspection and enforcement	17	31	20	15	11	7	0	51	27	850
2020	Communications or public affairs	32	31	18	12	4	4	0	65	17	265
2020	Access to information and privacy	43	28	12	6	3	8	0	77	9	178
2020	Security	24	32	16	11	6	10	0	63	19	103
2020	Science and technology	19	33	16	8	4	20	0	65	15	25
2020	Legal services	26	42	18	5	2	7	0	73	7	42
2020	Administration and operations	31	32	16	11	4	6	0	66	16	3926
2020	Human resources	32	34	16	8	4	6	0	71	12	846
2020	Financial management	35	36	15	6	3	5	0	74	10	470
2020	Procurement	31	30	18	7	7	6	0	65	15	69
2020	Real property	32	31	15	13	3	3	1	67	17	84
2020	Information management	34	36	13	7	3	7	0	75	11	275
2020	Information technology	28	32	18	10	5	7	0	64	16	933
2020	Internal audit	29	34	14	13	4	5	2	67	18	59
2020	Evaluation	28	36	13	12	3	8	0	70	16	124
2020	Data sciences	24	40	13	12	4	8	0	69	17	178
2020	Policy	29	36	14	12	5	5	0	67	18	998
2020	Project management	29	34	15	11	6	4	0	66	18	848
2020	Other services to the public	32	27	17	10	6	9	0	65	17	2376
2020	None of the above	30	28	18	9	6	9	1	64	16	1486
2019	Client contact centre	24	28	21	11	7	8	0	57	20	3045
2019	Health care practitioners	20	19	18	18	19	7	0	41	40	163
2019	Federal regulators	19	28	23	16	10	4	0	48	27	106
2019	Compliance, inspection and enforcement	12	27	23	18	10	9	0	44	31	709
2019	Communications or public affairs	22	38	18	13	4	4	0	63	18	264
2019	Access to information and privacy	35	22	20	12	7	4	0	59	20	132
2019	Security	25	36	18	10	6	5	0	64	17	101
2019	Science and technology	23	29	21	12	4	11	0	59	18	55
2019	Legal services	24	23	18	8	11	16	0	56	23	33
2019	Administration and operations	22	31	20	14	8	5	0	56	23	3127
2019	Human resources	20	35	21	11	6	7	0	58	19	738
2019	Financial management	24	37	17	9	6	6	0	65	16	426
2019	Procurement	23	46	14	10	2	5	0	72	13	56
2019	Real property	21	33	19	15	6	6	0	58	22	68
2019	Information management	26	29	17	14	8	5	1	59	23	256
2019	Information technology	21	31	21	12	6	9	0	57	20	894
2019	Internal audit	24	26	23	15	5	6	0	54	22	76
2019	Evaluation	19	29	23	10	7	11	1	55	19	128
2019	Data sciences	27	40	11	12	5	5	0	71	18	145
2019	Policy	23	36	17	12	6	6	0	63	19	884
2019	Project management	18	32	18	18	10	5	0	52	29	766
2019	Other services to the public	24	25	20	13	11	7	0	53	26	1920
2019	None of the above	21	28	20	13	9	8	1	54	24	1349
2018	Client contact centre	22	31	21	11	7	8	0	58	19	2976
2018	Health care practitioners	13	22	18	20	17	10	0	39	41	182
2018	Federal regulators	14	30	22	17	9	9	0	49	28	100
2018	Compliance, inspection and enforcement	14	24	20	21	12	9	0	41	37	695
2018	Communications or public affairs	16	32	23	19	7	4	0	50	26	241
2018	Access to information and privacy	37	22	14	15	3	10	0	65	19	111
2018	Security	31	29	19	10	6	5	0	63	17	62
2018	Science and technology	24	21	25	11	8	12	0	50	21	28
2018	Legal services	29	34	7	22	8	0	0	62	30	28
2018	Administration and operations	20	30	21	15	7	6	0	54	24	3011
2018	Human resources	21	34	23	11	4	6	0	59	17	646
2018	Financial management	22	40	17	10	6	4	0	66	17	376
2018	Procurement	23	42	16	6	2	11	0	73	10	48
2018	Real property	19	34	25	14	2	6	0	56	17	50
2018	Materiel management	25	12	15	17	15	17	0	44	38	13
2018	Information management	24	26	20	12	9	9	0	54	24	236
2018	Information technology	17	32	23	13	8	7	0	53	22	883
2018	Internal audit	24	30	22	10	7	5	2	58	18	82
2018	Evaluation	17	34	13	22	2	12	0	57	27	98
2018	Data sciences	29	30	19	10	6	7	0	63	16	153
2018	Policy	20	36	19	15	6	5	0	58	22	756
2018	Project management	18	33	19	16	9	4	0	54	26	738
2018	Other services to the public	20	26	20	14	12	8	0	50	28	1768
2018	None of the above	19	27	20	12	11	10	0	51	26	1185
2017	Client contact centre	23	27	19	12	7	12	0	57	21	3092
2017	Health care practitioners	7	32	20	14	21	6	0	41	37	148
2017	Federal regulators	19	20	26	15	14	5	0	42	31	98
2017	Compliance, inspection and enforcement	16	24	18	18	15	9	1	44	36	632
2017	Communications or public affairs	14	39	22	14	8	4	0	56	22	241
2017	Access to information and privacy	32	31	17	6	3	10	1	71	10	134
2017	Security	20	25	32	13	7	2	0	46	21	82
2017	Science and technology	29	33	23	5	2	5	4	67	8	40
2017	Legal services	24	38	19	8	3	5	3	67	12	36
2017	Administration and operations	18	31	19	15	9	8	0	54	25	3209
2017	Human resources	22	39	19	9	4	6	0	65	14	638
2017	Financial management	23	38	17	13	4	6	0	64	18	430
2017	Procurement	26	23	21	11	4	14	0	57	18	43
2017	Real property	25	32	22	13	0	8	0	61	14	52
2017	Materiel management	25	33	19	11	4	8	0	63	16	27
2017	Information management	24	27	21	14	7	7	0	55	23	240
2017	Information technology	17	29	21	14	8	10	0	52	25	924
2017	Internal audit	25	30	20	10	4	10	0	61	16	69
2017	Evaluation	21	38	17	10	7	7	0	64	18	87
2017	Data sciences	20	37	16	15	5	7	1	61	22	126
2017	Policy	22	37	16	14	5	5	1	63	20	761
2017	Project management	15	33	17	18	10	6	0	52	30	738
2017	Other services to the public	21	25	20	13	10	11	1	53	25	1902
2017	None of the above	20	28	20	14	9	9	0	52	26	1818
2014	Client contact centre	15	27	24	16	8	9	0	46	27	2932
2014	Health care practitioners	7	27	21	21	14	10	0	37	39	166
2014	Federal regulators	15	22	16	17	27	3	0	39	45	118
2014	Compliance, inspection and enforcement	7	19	22	25	19	8	0	28	48	569
2014	Communications or public affairs	11	30	28	17	7	7	0	44	26	285
2014	Access to information and privacy	14	35	23	11	8	7	2	54	21	120
2014	Security	16	21	31	16	10	5	1	39	27	95
2014	Science and technology	10	26	18	28	15	2	0	37	44	48
2014	Legal services	29	28	28	6	7	0	2	58	14	58
2014	Administration and operations	13	29	23	17	11	6	0	45	30	3458
2014	Human resources	17	32	20	14	10	8	0	53	25	668
2014	Financial management	18	38	23	10	7	4	0	59	18	450
2014	Procurement	16	30	25	16	14	0	0	45	29	39
2014	Real property	6	28	20	26	19	2	0	34	46	54
2014	Materiel management	13	30	24	11	17	4	0	46	29	29
2014	Information management	18	28	20	15	11	7	1	51	28	284
2014	Information technology	12	23	25	18	12	9	0	38	34	1156
2014	Internal audit	3	31	32	17	10	8	0	36	29	66
2014	Evaluation	14	30	23	17	8	9	0	48	27	124
2014	Other services to the public	15	23	20	20	13	9	0	41	36	2204
2014	None of the above	13	29	22	17	12	7	0	45	32	2172

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	32	16	10	5	5	0	68	16	4355
2020	Health care practitioners	27	27	15	19	6	6	0	57	27	195
2020	Federal regulators	30	35	15	8	9	3	0	67	18	89
2020	Compliance, inspection and enforcement	17	33	17	17	13	3	0	51	31	854
2020	Communications or public affairs	29	35	15	12	6	2	0	66	18	267
2020	Access to information and privacy	42	36	10	6	5	2	0	80	11	179
2020	Security	24	35	15	15	7	3	0	61	23	106
2020	Science and technology	22	11	23	15	17	12	0	38	36	25
2020	Legal services	27	40	21	5	2	5	0	71	7	42
2020	Administration and operations	28	35	15	12	6	3	0	65	20	3939
2020	Human resources	31	38	14	11	4	3	0	71	15	847
2020	Financial management	35	39	11	9	3	2	0	76	12	470
2020	Procurement	35	32	12	11	9	1	0	68	20	70
2020	Real property	30	39	16	8	6	0	1	70	14	83
2020	Information management	34	36	13	10	3	2	0	72	14	276
2020	Information technology	28	36	16	12	5	3	0	66	18	934
2020	Internal audit	20	40	15	16	5	3	0	62	22	61
2020	Evaluation	28	37	14	13	5	3	0	67	18	125
2020	Data sciences	25	36	15	16	4	3	0	63	21	180
2020	Policy	22	38	15	15	6	3	0	62	22	999
2020	Project management	26	38	15	13	6	1	0	65	20	852
2020	Other services to the public	31	29	15	13	7	4	0	63	21	2384
2020	None of the above	28	32	17	11	8	4	0	63	19	1490
2019	Client contact centre	23	32	19	13	8	4	0	58	22	3061
2019	Health care practitioners	18	25	14	21	18	3	0	45	41	163
2019	Federal regulators	15	35	21	17	11	1	0	51	29	106
2019	Compliance, inspection and enforcement	15	28	22	19	11	4	0	45	32	712
2019	Communications or public affairs	18	40	19	16	6	2	0	59	21	264
2019	Access to information and privacy	29	35	17	8	8	3	0	67	16	132
2019	Security	23	38	20	12	6	1	0	61	18	101
2019	Science and technology	21	35	15	11	14	4	0	59	26	55
2019	Legal services	21	21	30	8	14	5	0	44	24	33
2019	Administration and operations	20	33	17	16	10	3	0	55	27	3135
2019	Human resources	19	35	18	15	8	4	0	56	24	741
2019	Financial management	24	38	19	12	5	2	0	63	17	428
2019	Procurement	23	45	15	12	2	3	0	70	14	57
2019	Real property	17	34	24	17	7	1	0	52	24	68
2019	Information management	24	30	17	17	10	2	0	55	28	258
2019	Information technology	21	36	19	13	7	4	0	60	20	897
2019	Internal audit	16	37	19	16	9	3	0	54	26	76
2019	Evaluation	25	26	17	16	10	7	1	54	28	130
2019	Data sciences	25	38	13	12	9	4	0	65	22	144
2019	Policy	20	36	17	18	7	3	0	57	26	886
2019	Project management	18	31	19	18	11	3	0	51	30	768
2019	Other services to the public	23	30	16	14	13	4	0	55	28	1928
2019	None of the above	21	29	21	14	11	4	0	52	26	1350
2018	Client contact centre	23	33	19	13	7	4	0	59	21	2980
2018	Health care practitioners	15	20	18	22	21	4	0	36	45	181
2018	Federal regulators	20	32	16	21	9	2	0	53	30	98
2018	Compliance, inspection and enforcement	13	31	19	20	13	4	0	45	35	697
2018	Communications or public affairs	16	31	20	20	9	2	0	49	30	243
2018	Access to information and privacy	31	30	17	12	4	5	0	65	17	110
2018	Security	31	31	21	9	5	3	0	63	15	62
2018	Science and technology	19	22	21	22	7	8	0	45	32	28
2018	Legal services	21	21	23	23	12	0	0	42	35	27
2018	Administration and operations	19	33	19	17	10	3	0	54	27	3018
2018	Human resources	18	41	18	15	6	3	0	60	21	648
2018	Financial management	23	40	16	12	6	2	0	64	19	377
2018	Procurement	19	33	30	10	4	4	0	54	15	48
2018	Real property	27	39	10	16	4	4	0	68	21	49
2018	Materiel management	25	12	30	17	0	17	0	44	20	13
2018	Information management	22	31	20	14	8	5	0	56	24	240
2018	Information technology	18	34	20	14	9	4	0	54	25	882
2018	Internal audit	28	34	11	11	12	3	1	65	24	84
2018	Evaluation	21	28	22	18	3	7	0	54	23	98
2018	Data sciences	29	28	16	11	10	6	0	60	23	153
2018	Policy	17	33	16	22	9	3	0	52	32	760
2018	Project management	17	34	16	19	13	2	0	51	33	743
2018	Other services to the public	19	30	18	16	14	3	0	50	31	1778
2018	None of the above	19	30	18	16	12	5	0	51	30	1192
2017	Client contact centre	25	33	17	10	8	7	0	62	20	3093
2017	Health care practitioners	9	24	24	19	22	3	0	33	42	147
2017	Federal regulators	16	33	21	14	12	5	0	51	27	97
2017	Compliance, inspection and enforcement	16	28	20	17	14	4	0	46	33	633
2017	Communications or public affairs	17	37	18	13	14	2	0	54	27	242
2017	Access to information and privacy	34	30	13	7	6	10	1	71	14	135
2017	Security	20	30	23	16	8	2	0	52	25	82
2017	Science and technology	36	33	14	9	2	2	4	73	12	40
2017	Legal services	28	27	17	14	11	0	3	57	26	35
2017	Administration and operations	18	35	17	15	11	4	0	55	27	3208
2017	Human resources	24	41	15	12	5	3	0	67	17	636
2017	Financial management	21	43	16	14	4	2	0	65	19	432
2017	Procurement	24	30	12	14	16	3	0	56	32	42
2017	Real property	27	27	19	17	6	4	0	56	24	51
2017	Materiel management	29	37	11	15	4	4	0	69	20	27
2017	Information management	22	38	13	13	9	4	0	63	23	241
2017	Information technology	19	37	18	13	8	5	0	59	23	922
2017	Internal audit	25	33	18	10	6	7	0	63	17	70
2017	Evaluation	24	36	14	14	5	7	0	64	21	87
2017	Data sciences	25	33	15	18	7	1	2	59	26	126
2017	Policy	21	37	15	17	7	3	0	60	24	762
2017	Project management	15	35	16	20	11	4	0	51	32	739
2017	Other services to the public	22	30	15	15	12	6	0	56	28	1905
2017	None of the above	20	30	19	16	10	5	0	53	27	1814
2014	Client contact centre	17	32	20	16	10	5	0	51	27	2931
2014	Health care practitioners	8	27	18	26	15	7	0	37	43	167
2014	Federal regulators	13	25	16	23	22	2	0	38	46	118
2014	Compliance, inspection and enforcement	9	26	21	20	21	3	0	36	43	568
2014	Communications or public affairs	10	31	21	22	12	3	0	43	35	284
2014	Access to information and privacy	17	38	18	15	8	3	1	58	24	120
2014	Security	14	28	24	16	15	2	0	44	32	95
2014	Science and technology	12	40	12	18	19	0	0	51	37	49
2014	Legal services	19	31	18	22	9	0	2	50	31	57
2014	Administration and operations	14	33	18	19	13	3	0	48	33	3458
2014	Human resources	17	37	18	18	9	2	0	55	27	668
2014	Financial management	19	38	18	14	11	1	0	57	25	451
2014	Procurement	8	54	14	11	11	2	0	63	22	39
2014	Real property	7	28	26	26	13	0	0	35	39	54
2014	Materiel management	13	21	22	17	17	10	0	38	38	29
2014	Information management	21	30	19	18	11	2	0	52	29	285
2014	Information technology	12	31	22	19	12	5	0	45	32	1157
2014	Internal audit	7	34	17	23	16	3	0	42	40	66
2014	Evaluation	20	28	22	19	6	5	0	50	26	124
2014	Other services to the public	15	28	16	19	16	5	0	46	37	2202
2014	None of the above	13	30	18	21	15	4	0	44	37	2170

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	36	18	10	6	0	1	66	16	4353
2020	Health care practitioners	32	34	18	8	5	1	2	68	14	197
2020	Federal regulators	28	42	13	8	9	0	0	70	17	89
2020	Compliance, inspection and enforcement	24	33	21	13	7	1	1	58	20	855
2020	Communications or public affairs	43	34	9	10	3	0	0	77	13	267
2020	Access to information and privacy	43	35	12	8	2	0	1	78	10	180
2020	Security	40	31	14	9	5	0	0	72	14	106
2020	Science and technology	45	35	7	4	8	0	0	80	12	25
2020	Legal services	38	46	5	2	7	0	2	86	9	42
2020	Administration and operations	33	36	15	10	6	0	0	69	16	3943
2020	Human resources	40	35	13	8	4	0	1	75	12	843
2020	Financial management	43	34	13	6	3	0	1	78	9	469
2020	Procurement	36	40	6	8	10	0	0	76	18	69
2020	Real property	47	27	15	4	5	1	1	76	8	83
2020	Information management	41	35	13	7	3	0	0	76	11	277
2020	Information technology	41	35	13	7	3	0	0	76	11	933
2020	Internal audit	36	42	8	10	5	0	0	77	15	61
2020	Evaluation	38	31	17	7	5	1	1	70	13	124
2020	Data sciences	42	35	11	6	5	0	0	78	12	179
2020	Policy	41	35	10	9	4	0	0	76	13	1000
2020	Project management	41	35	11	9	4	0	0	76	13	857
2020	Other services to the public	31	32	17	12	8	1	1	64	20	2389
2020	None of the above	29	37	15	10	6	1	1	67	17	1490
2019	Client contact centre	22	36	19	14	9	0	0	58	23	3065
2019	Health care practitioners	22	28	20	13	15	1	0	51	29	163
2019	Federal regulators	27	36	16	8	11	1	0	64	19	105
2019	Compliance, inspection and enforcement	19	34	21	16	9	0	1	54	25	713
2019	Communications or public affairs	42	37	8	11	3	0	0	79	14	265
2019	Access to information and privacy	36	30	13	12	6	0	2	68	19	131
2019	Security	33	40	13	5	9	0	0	73	14	100
2019	Science and technology	34	39	24	0	4	0	0	72	4	55
2019	Legal services	39	21	16	16	9	0	0	60	25	33
2019	Administration and operations	27	37	15	13	8	0	0	64	21	3143
2019	Human resources	31	38	12	12	6	1	0	70	18	737
2019	Financial management	35	40	12	7	5	0	1	76	12	428
2019	Procurement	36	35	18	7	4	0	0	71	11	56
2019	Real property	32	33	16	8	10	0	1	65	18	69
2019	Information management	32	32	14	12	9	0	0	64	22	258
2019	Information technology	35	38	14	8	5	0	0	73	13	899
2019	Internal audit	25	33	27	12	3	1	0	59	14	76
2019	Evaluation	31	39	11	13	7	0	0	69	20	131
2019	Data sciences	43	33	10	9	5	0	0	76	14	144
2019	Policy	38	38	10	8	6	0	0	76	14	887
2019	Project management	31	38	12	11	7	0	0	70	18	769
2019	Other services to the public	23	34	16	15	11	0	0	58	26	1925
2019	None of the above	23	38	16	14	9	0	0	61	24	1353
2018	Client contact centre	23	37	19	13	9	0	0	59	22	2980
2018	Health care practitioners	15	30	23	14	18	0	0	45	31	181
2018	Federal regulators	29	35	14	14	8	0	0	64	22	100
2018	Compliance, inspection and enforcement	19	32	21	16	11	0	1	52	27	696
2018	Communications or public affairs	35	34	13	13	4	1	0	70	18	242
2018	Access to information and privacy	30	36	16	11	7	0	0	66	18	111
2018	Security	29	32	21	8	10	0	0	61	18	62
2018	Science and technology	41	30	14	7	8	0	0	71	15	29
2018	Legal services	26	44	15	7	7	0	0	71	14	28
2018	Administration and operations	25	34	17	13	10	0	0	60	23	3026
2018	Human resources	32	36	18	8	6	1	0	68	14	646
2018	Financial management	34	39	12	7	6	0	1	74	13	377
2018	Procurement	34	43	7	4	9	2	0	79	14	46
2018	Real property	39	37	10	12	2	0	0	76	14	49
2018	Materiel management	23	30	0	24	23	0	0	53	47	13
2018	Information management	32	34	13	13	8	1	0	66	21	240
2018	Information technology	32	38	15	9	5	0	0	70	14	884
2018	Internal audit	28	36	17	10	9	0	0	64	19	84
2018	Evaluation	29	42	13	12	3	0	1	72	16	98
2018	Data sciences	44	32	14	6	4	0	1	76	10	152
2018	Policy	34	36	12	10	7	0	0	71	17	760
2018	Project management	28	35	17	11	7	0	1	64	18	742
2018	Other services to the public	20	30	19	16	15	0	0	50	31	1780
2018	None of the above	26	33	17	13	11	0	0	59	24	1192
2017	Client contact centre	23	36	17	14	9	1	0	59	23	3102
2017	Health care practitioners	12	32	18	20	16	1	0	45	36	148
2017	Federal regulators	31	33	13	13	9	1	0	65	22	98
2017	Compliance, inspection and enforcement	21	32	19	17	12	0	0	52	29	635
2017	Communications or public affairs	33	39	10	13	6	0	0	72	18	242
2017	Access to information and privacy	31	35	21	8	4	0	0	67	12	133
2017	Security	17	40	27	12	2	1	0	58	15	82
2017	Science and technology	26	39	17	7	7	0	4	67	15	40
2017	Legal services	27	40	8	19	5	0	0	67	25	36
2017	Administration and operations	24	36	16	13	10	0	0	61	23	3213
2017	Human resources	33	36	15	11	5	0	0	69	16	637
2017	Financial management	29	39	17	9	6	0	0	67	15	432
2017	Procurement	18	36	25	7	12	2	0	55	19	43
2017	Real property	36	38	17	4	6	0	0	74	9	52
2017	Materiel management	34	36	11	11	8	0	0	70	19	27
2017	Information management	28	36	15	14	5	0	0	64	20	241
2017	Information technology	28	39	15	11	7	0	0	67	18	925
2017	Internal audit	31	44	7	10	9	0	0	74	19	70
2017	Evaluation	29	39	11	15	6	0	0	68	21	87
2017	Data sciences	45	30	11	6	6	1	0	76	12	126
2017	Policy	36	39	11	8	6	0	0	75	14	762
2017	Project management	29	38	13	12	7	0	0	67	19	738
2017	Other services to the public	20	33	18	16	13	0	0	53	29	1903
2017	None of the above	24	34	17	14	11	0	0	58	25	1816
2014	Client contact centre	17	33	21	17	11	0	0	51	28	2933
2014	Health care practitioners	11	35	21	22	11	0	0	46	33	167
2014	Federal regulators	17	40	16	18	9	0	0	57	27	119
2014	Compliance, inspection and enforcement	15	33	21	17	13	0	0	48	30	569
2014	Communications or public affairs	27	36	13	17	7	0	0	63	24	285
2014	Access to information and privacy	28	31	22	11	7	0	2	60	18	120
2014	Security	15	37	17	19	11	0	0	52	31	95
2014	Science and technology	18	29	24	16	12	0	0	48	28	49
2014	Legal services	36	44	7	14	0	0	0	80	14	58
2014	Administration and operations	20	36	18	15	11	0	0	56	26	3461
2014	Human resources	22	36	17	15	9	0	0	59	24	668
2014	Financial management	27	38	18	9	7	0	0	66	16	450
2014	Procurement	26	44	10	10	11	0	0	69	21	39
2014	Real property	22	33	22	13	10	0	0	55	22	54
2014	Materiel management	16	38	11	17	15	0	3	56	33	29
2014	Information management	28	31	15	15	10	0	0	59	25	285
2014	Information technology	23	37	18	12	9	0	0	61	21	1156
2014	Internal audit	12	43	20	17	7	1	0	55	24	66
2014	Evaluation	20	38	15	15	11	0	2	58	26	124
2014	Other services to the public	15	31	18	19	16	0	0	46	35	2203
2014	None of the above	19	37	18	13	12	0	0	56	26	2171

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	40	9	6	2	0	0	83	8	4331
2020	Health care practitioners	47	43	7	3	0	0	1	90	3	195
2020	Federal regulators	41	42	7	6	4	0	0	83	10	88
2020	Compliance, inspection and enforcement	23	43	15	13	5	0	0	66	18	853
2020	Communications or public affairs	34	42	11	12	1	0	0	76	13	264
2020	Access to information and privacy	53	34	9	3	1	0	0	87	4	180
2020	Security	37	36	14	9	5	0	0	73	14	104
2020	Science and technology	43	37	11	0	8	0	0	80	8	25
2020	Legal services	51	40	5	2	2	0	0	91	5	41
2020	Administration and operations	38	40	11	9	3	0	0	78	12	3914
2020	Human resources	38	42	10	8	2	0	0	80	10	840
2020	Financial management	43	39	10	6	2	0	0	82	8	469
2020	Procurement	31	49	11	6	2	0	2	81	8	68
2020	Real property	31	39	13	10	6	0	1	71	16	83
2020	Information management	38	44	9	6	3	0	0	83	9	275
2020	Information technology	36	44	11	8	2	0	0	79	10	925
2020	Internal audit	29	46	8	13	3	0	0	75	17	61
2020	Evaluation	41	35	12	9	2	0	0	76	12	125
2020	Data sciences	33	35	13	15	3	0	1	68	19	177
2020	Policy	33	41	10	10	5	0	0	74	16	998
2020	Project management	33	40	11	12	4	0	0	73	16	850
2020	Other services to the public	40	39	9	9	3	0	0	79	12	2373
2020	None of the above	36	40	10	9	4	0	1	76	13	1487
2019	Client contact centre	39	42	11	6	2	0	0	81	8	3052
2019	Health care practitioners	34	40	13	10	4	0	0	73	14	159
2019	Federal regulators	33	41	11	10	5	0	0	74	15	104
2019	Compliance, inspection and enforcement	29	46	9	11	5	0	0	75	16	710
2019	Communications or public affairs	33	43	14	9	2	0	0	76	10	263
2019	Access to information and privacy	42	36	7	13	2	0	0	78	15	130
2019	Security	27	51	12	8	2	0	0	78	10	99
2019	Science and technology	27	43	14	12	4	0	0	70	16	55
2019	Legal services	35	37	10	13	5	0	0	72	18	33
2019	Administration and operations	33	44	11	9	3	0	0	76	13	3126
2019	Human resources	36	43	10	8	3	0	0	79	11	736
2019	Financial management	33	45	10	8	4	0	0	78	12	424
2019	Procurement	44	37	10	7	2	0	0	81	9	55
2019	Real property	22	39	10	21	8	0	0	61	29	68
2019	Information management	32	40	13	11	4	0	0	72	15	259
2019	Information technology	31	44	13	9	3	0	0	76	12	894
2019	Internal audit	32	47	9	9	3	0	0	79	12	75
2019	Evaluation	41	35	12	7	4	0	0	76	11	130
2019	Data sciences	31	45	12	8	3	0	0	77	11	143
2019	Policy	31	41	12	11	5	0	0	72	16	882
2019	Project management	28	41	12	14	5	0	0	69	19	765
2019	Other services to the public	36	42	11	7	3	0	0	79	10	1915
2019	None of the above	34	40	12	9	4	0	0	75	13	1346
2018	Client contact centre	37	45	10	5	2	0	0	82	7	2982
2018	Health care practitioners	28	48	10	11	4	0	0	76	14	181
2018	Federal regulators	37	46	9	6	2	0	0	83	8	101
2018	Compliance, inspection and enforcement	28	42	14	10	6	0	0	70	16	697
2018	Communications or public affairs	29	44	11	12	4	0	0	73	16	242
2018	Access to information and privacy	39	41	14	6	1	0	0	79	7	111
2018	Security	28	42	20	6	3	2	0	70	9	62
2018	Science and technology	21	41	31	3	5	0	0	61	8	29
2018	Legal services	19	59	8	10	4	0	0	78	14	28
2018	Administration and operations	31	42	12	10	4	0	0	74	14	3022
2018	Human resources	33	42	13	8	4	0	0	75	12	644
2018	Financial management	31	46	12	8	4	0	0	76	12	378
2018	Procurement	33	43	17	4	2	0	0	76	6	47
2018	Real property	27	40	17	15	2	0	0	67	17	48
2018	Materiel management	23	29	17	22	9	0	0	52	31	13
2018	Information management	32	35	13	14	6	0	0	67	21	239
2018	Information technology	29	42	14	10	5	0	0	71	15	887
2018	Internal audit	47	34	8	6	5	0	0	81	11	84
2018	Evaluation	38	41	7	9	4	0	0	80	13	99
2018	Data sciences	32	45	9	8	4	0	1	78	13	153
2018	Policy	28	42	12	12	6	0	0	70	18	758
2018	Project management	27	37	15	14	7	0	0	64	21	741
2018	Other services to the public	34	41	12	9	4	0	0	76	12	1782
2018	None of the above	31	40	13	9	6	0	0	71	16	1193
2017	Client contact centre	37	44	10	6	3	0	0	82	8	3100
2017	Health care practitioners	32	44	7	12	4	0	0	77	16	148
2017	Federal regulators	30	48	12	6	3	0	1	80	9	97
2017	Compliance, inspection and enforcement	29	43	12	11	5	0	0	72	16	634
2017	Communications or public affairs	30	40	11	14	5	0	0	70	18	241
2017	Access to information and privacy	48	37	3	10	1	0	0	85	11	135
2017	Security	23	51	12	10	2	0	2	75	12	82
2017	Science and technology	30	41	16	7	2	0	4	74	10	40
2017	Legal services	38	37	17	6	3	0	0	75	9	36
2017	Administration and operations	31	45	12	9	4	0	0	76	12	3211
2017	Human resources	35	44	9	7	5	0	0	78	12	638
2017	Financial management	27	48	11	9	4	0	0	75	14	432
2017	Procurement	25	50	9	11	4	0	0	75	16	43
2017	Real property	32	38	19	9	2	0	0	70	11	52
2017	Materiel management	45	26	7	14	8	0	0	71	22	27
2017	Information management	29	41	11	15	3	0	0	71	19	240
2017	Information technology	30	44	13	9	4	0	0	74	13	923
2017	Internal audit	39	46	7	6	3	0	0	85	8	70
2017	Evaluation	50	31	10	7	1	0	0	81	9	87
2017	Data sciences	32	44	13	7	4	0	0	76	11	126
2017	Policy	27	47	10	11	4	0	0	74	16	763
2017	Project management	27	41	11	14	7	0	0	67	21	738
2017	Other services to the public	36	43	10	8	3	0	0	79	11	1906
2017	None of the above	33	40	12	9	5	0	0	74	14	1815

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	11	7	3	1	1	78	11	4350
2020	Health care practitioners	51	22	12	9	4	2	2	75	13	195
2020	Federal regulators	41	32	14	5	8	1	0	73	13	88
2020	Compliance, inspection and enforcement	35	33	16	8	5	1	1	70	13	849
2020	Communications or public affairs	50	26	13	6	4	0	0	77	10	267
2020	Access to information and privacy	49	28	11	5	4	1	2	80	9	180
2020	Security	44	36	12	4	5	0	0	80	8	104
2020	Science and technology	46	22	11	12	8	0	0	69	20	25
2020	Legal services	54	27	13	2	0	0	2	84	2	42
2020	Administration and operations	45	31	12	7	4	1	1	77	11	3925
2020	Human resources	50	29	11	5	3	0	1	81	8	843
2020	Financial management	49	32	8	6	3	1	0	82	9	469
2020	Procurement	48	33	7	7	3	0	2	82	10	70
2020	Real property	51	33	7	6	3	0	0	84	9	84
2020	Information management	49	33	9	7	2	1	0	83	8	276
2020	Information technology	54	29	9	5	2	1	0	84	8	933
2020	Internal audit	53	25	10	11	2	0	0	78	12	59
2020	Evaluation	40	31	11	11	4	2	1	73	16	125
2020	Data sciences	44	36	9	7	3	1	0	80	11	179
2020	Policy	48	29	9	9	4	0	0	78	13	998
2020	Project management	51	28	11	7	1	1	0	81	8	852
2020	Other services to the public	44	30	12	7	5	1	1	76	12	2385
2020	None of the above	43	29	13	7	5	1	1	74	12	1485
2019	Client contact centre	43	31	13	8	4	1	1	75	12	3051
2019	Health care practitioners	38	31	12	10	8	1	1	70	18	162
2019	Federal regulators	43	28	11	8	5	2	2	75	13	106
2019	Compliance, inspection and enforcement	33	37	12	10	5	1	1	72	16	712
2019	Communications or public affairs	49	28	9	6	5	0	1	79	12	265
2019	Access to information and privacy	53	26	9	8	3	0	1	79	12	132
2019	Security	42	36	8	8	5	0	0	79	13	100
2019	Science and technology	48	21	15	11	4	2	0	70	15	55
2019	Legal services	52	17	16	0	14	0	0	69	14	32
2019	Administration and operations	40	32	13	9	5	0	0	73	14	3141
2019	Human resources	45	31	12	7	4	1	1	77	11	735
2019	Financial management	43	34	11	7	3	0	1	78	10	429
2019	Procurement	41	38	13	3	5	0	0	78	9	57
2019	Real property	39	36	10	11	4	0	0	75	15	69
2019	Information management	46	29	10	10	4	1	0	76	14	258
2019	Information technology	49	31	10	6	3	1	0	80	9	897
2019	Internal audit	38	38	13	5	5	0	1	77	10	76
2019	Evaluation	34	33	14	11	5	2	2	69	16	130
2019	Data sciences	46	27	13	6	6	0	1	75	12	145
2019	Policy	44	33	9	7	5	1	1	78	13	888
2019	Project management	44	28	12	9	6	1	0	73	15	770
2019	Other services to the public	40	32	13	8	5	1	0	73	14	1923
2019	None of the above	39	31	13	9	6	1	1	72	15	1349
2018	Client contact centre	40	37	11	7	4	0	1	78	11	2971
2018	Health care practitioners	29	34	19	10	8	0	1	63	17	182
2018	Federal regulators	40	36	10	8	6	1	0	76	14	101
2018	Compliance, inspection and enforcement	33	37	14	9	5	1	1	71	15	698
2018	Communications or public affairs	41	29	13	12	5	1	0	70	17	243
2018	Access to information and privacy	47	32	12	3	4	0	1	80	7	109
2018	Security	43	27	15	6	7	2	0	71	14	62
2018	Science and technology	39	39	10	12	0	0	0	78	12	29
2018	Legal services	46	28	10	12	4	0	0	74	16	28
2018	Administration and operations	36	36	13	9	5	1	0	73	15	3004
2018	Human resources	40	35	12	7	4	1	0	77	12	647
2018	Financial management	42	35	11	7	4	1	0	78	11	375
2018	Procurement	44	43	7	4	2	0	0	87	6	48
2018	Real property	47	35	8	8	2	0	0	81	10	48
2018	Materiel management	32	29	17	23	0	0	0	61	23	13
2018	Information management	44	30	11	10	6	0	0	74	16	239
2018	Information technology	43	36	11	6	3	1	0	80	9	881
2018	Internal audit	43	27	12	7	10	0	1	71	17	84
2018	Evaluation	29	45	11	6	8	0	1	74	15	99
2018	Data sciences	53	27	10	7	2	0	1	81	9	154
2018	Policy	40	35	9	9	5	0	1	76	15	756
2018	Project management	40	33	10	9	6	2	0	74	15	741
2018	Other services to the public	33	36	13	10	6	1	1	70	17	1771
2018	None of the above	37	33	13	10	7	1	0	70	17	1189
2017	Client contact centre	40	38	10	7	4	1	1	79	11	3103
2017	Health care practitioners	28	35	15	12	7	1	1	65	19	147
2017	Federal regulators	33	37	10	11	5	0	3	73	16	98
2017	Compliance, inspection and enforcement	32	37	13	11	6	1	0	70	17	632
2017	Communications or public affairs	40	34	9	11	6	0	0	74	17	242
2017	Access to information and privacy	45	31	14	4	5	1	1	77	9	135
2017	Security	34	37	17	4	6	1	1	73	10	82
2017	Science and technology	35	37	20	2	2	0	4	75	5	40
2017	Legal services	27	53	6	5	8	0	0	81	14	36
2017	Administration and operations	36	38	12	8	5	0	0	74	14	3214
2017	Human resources	39	37	10	6	6	1	1	78	12	637
2017	Financial management	38	36	14	7	4	0	0	75	11	432
2017	Procurement	34	41	12	4	9	0	0	74	14	43
2017	Real property	45	30	15	6	0	2	2	79	6	52
2017	Materiel management	52	29	8	11	0	0	0	81	11	27
2017	Information management	46	30	12	8	4	0	0	76	12	241
2017	Information technology	42	36	10	7	4	0	1	78	12	920
2017	Internal audit	41	42	8	3	6	0	0	83	9	70
2017	Evaluation	44	30	12	8	5	0	2	75	13	87
2017	Data sciences	45	35	4	12	2	0	1	81	15	125
2017	Policy	41	36	9	9	4	1	0	78	13	764
2017	Project management	40	36	9	8	5	1	1	77	14	738
2017	Other services to the public	36	35	12	10	5	1	1	73	15	1905
2017	None of the above	37	35	13	8	6	1	1	73	14	1816
2014	Client contact centre	35	40	12	8	5	0	0	75	13	2930
2014	Health care practitioners	33	33	15	8	8	1	1	67	17	167
2014	Federal regulators	34	32	17	7	8	0	1	67	16	119
2014	Compliance, inspection and enforcement	28	39	13	13	6	1	0	68	19	569
2014	Communications or public affairs	32	40	12	10	6	0	0	71	16	285
2014	Access to information and privacy	39	37	13	6	5	1	0	76	11	119
2014	Security	30	37	18	8	6	0	0	68	14	95
2014	Science and technology	37	34	10	10	9	0	0	71	19	49
2014	Legal services	44	39	10	5	2	0	0	83	7	58
2014	Administration and operations	34	37	13	9	6	0	0	71	15	3462
2014	Human resources	36	36	12	9	6	1	1	73	15	669
2014	Financial management	39	38	9	7	6	0	1	77	13	451
2014	Procurement	32	44	10	5	8	0	0	76	13	39
2014	Real property	35	41	11	9	4	0	0	76	13	54
2014	Materiel management	40	24	17	14	4	0	0	64	18	29
2014	Information management	41	37	9	6	7	0	0	78	13	285
2014	Information technology	38	37	11	8	6	0	0	76	14	1157
2014	Internal audit	28	47	14	6	3	1	0	77	9	66
2014	Evaluation	30	45	12	5	6	0	2	76	12	124
2014	Other services to the public	31	36	15	10	8	1	0	67	18	2204
2014	None of the above	34	37	13	8	7	1	1	72	15	2174

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	41	9	9	3	0	0	79	12	4334
2020	Health care practitioners	44	38	7	9	2	0	1	82	11	197
2020	Federal regulators	29	37	12	16	4	0	1	67	20	89
2020	Compliance, inspection and enforcement	24	40	13	16	6	0	1	65	22	850
2020	Communications or public affairs	39	38	12	8	3	0	1	77	11	264
2020	Access to information and privacy	48	37	6	6	2	0	1	86	8	179
2020	Security	38	33	16	6	6	0	0	71	13	104
2020	Science and technology	23	45	3	20	8	0	0	69	28	25
2020	Legal services	44	45	2	7	2	0	0	89	9	42
2020	Administration and operations	35	40	10	10	3	0	1	76	14	3919
2020	Human resources	39	40	9	9	2	0	1	80	12	842
2020	Financial management	47	36	8	6	3	0	0	83	9	469
2020	Procurement	38	41	7	5	9	0	0	79	14	70
2020	Real property	39	35	12	8	3	0	3	77	11	84
2020	Information management	38	40	12	6	2	0	1	79	9	275
2020	Information technology	38	37	13	9	3	0	1	75	12	931
2020	Internal audit	35	44	7	11	3	0	0	78	15	60
2020	Evaluation	30	40	16	10	3	0	0	70	13	124
2020	Data sciences	39	39	11	8	2	0	1	79	10	179
2020	Policy	31	40	12	11	4	0	1	72	15	993
2020	Project management	37	36	11	12	3	0	1	74	14	852
2020	Other services to the public	35	41	9	11	3	0	0	76	15	2378
2020	None of the above	34	38	11	11	4	0	1	73	15	1481
2019	Client contact centre	31	44	9	12	4	0	0	75	16	3053
2019	Health care practitioners	22	27	8	27	16	0	0	49	43	163
2019	Federal regulators	24	36	17	15	9	0	0	59	24	106
2019	Compliance, inspection and enforcement	21	44	10	17	7	0	0	66	24	706
2019	Communications or public affairs	32	44	13	7	1	0	1	78	9	264
2019	Access to information and privacy	36	40	7	17	1	0	0	76	17	132
2019	Security	28	38	15	13	6	0	0	66	19	101
2019	Science and technology	29	32	17	15	7	0	0	61	21	55
2019	Legal services	39	37	3	15	6	0	0	76	21	33
2019	Administration and operations	27	41	12	14	5	0	0	69	19	3137
2019	Human resources	33	41	11	10	4	0	0	74	15	739
2019	Financial management	36	43	8	8	5	0	0	79	13	429
2019	Procurement	36	40	10	14	0	0	0	76	14	56
2019	Real property	32	30	10	16	11	0	1	63	28	69
2019	Information management	28	40	13	12	6	0	1	69	18	258
2019	Information technology	32	39	15	10	4	0	1	71	14	893
2019	Internal audit	24	48	11	12	4	0	1	73	16	76
2019	Evaluation	23	44	15	14	3	0	1	68	17	129
2019	Data sciences	32	47	9	10	1	1	0	80	12	143
2019	Policy	27	42	14	13	4	0	1	69	17	888
2019	Project management	24	42	12	16	6	0	0	66	22	765
2019	Other services to the public	27	43	9	16	6	0	0	69	22	1919
2019	None of the above	28	42	11	13	5	0	0	70	19	1349
2018	Client contact centre	31	51	7	9	3	0	0	81	12	2986
2018	Health care practitioners	29	45	7	14	4	0	0	74	19	182
2018	Federal regulators	23	52	7	11	7	0	1	75	18	101
2018	Compliance, inspection and enforcement	21	46	8	17	7	0	0	67	25	698
2018	Communications or public affairs	31	45	9	12	2	0	1	76	14	242
2018	Access to information and privacy	41	42	9	4	4	0	0	83	8	111
2018	Security	28	40	13	11	8	0	0	69	19	62
2018	Science and technology	12	43	24	9	8	0	3	57	18	29
2018	Legal services	11	65	14	10	0	0	0	76	10	28
2018	Administration and operations	24	47	9	14	5	0	1	72	19	3020
2018	Human resources	31	48	7	11	3	0	1	79	13	646
2018	Financial management	36	43	8	8	4	0	0	80	12	375
2018	Procurement	25	56	12	7	0	0	0	81	7	47
2018	Real property	23	41	10	16	8	0	2	65	25	49
2018	Materiel management	24	29	23	24	0	0	0	53	24	13
2018	Information management	27	47	10	11	5	0	0	74	16	240
2018	Information technology	28	43	11	10	6	0	1	73	16	886
2018	Internal audit	36	38	12	12	3	0	0	74	14	84
2018	Evaluation	24	45	12	14	4	0	1	69	18	99
2018	Data sciences	34	43	13	6	1	0	2	79	8	154
2018	Policy	23	43	14	12	6	1	1	67	19	763
2018	Project management	24	43	13	14	5	0	0	67	20	743
2018	Other services to the public	24	49	7	14	5	0	0	74	19	1780
2018	None of the above	24	47	11	12	6	0	0	71	18	1195
2017	Client contact centre	30	44	9	12	4	0	0	74	17	3101
2017	Health care practitioners	29	36	9	19	7	0	0	65	26	148
2017	Federal regulators	10	54	8	20	9	0	0	64	28	97
2017	Compliance, inspection and enforcement	21	39	11	19	10	0	0	60	29	635
2017	Communications or public affairs	32	36	12	12	8	0	1	68	20	242
2017	Access to information and privacy	39	39	12	7	2	0	1	79	9	133
2017	Security	26	37	19	13	5	0	0	63	18	82
2017	Science and technology	42	32	7	11	5	0	4	77	16	40
2017	Legal services	25	47	14	11	3	0	0	72	14	36
2017	Administration and operations	25	44	11	15	6	0	0	69	20	3211
2017	Human resources	34	42	11	9	4	0	1	76	13	637
2017	Financial management	36	42	8	10	4	0	0	78	14	431
2017	Procurement	33	34	7	17	9	0	0	67	27	43
2017	Real property	40	40	13	6	2	0	0	80	7	52
2017	Materiel management	38	37	14	7	4	0	0	75	11	27
2017	Information management	33	36	12	14	4	0	0	69	19	241
2017	Information technology	31	38	13	12	6	0	0	69	18	925
2017	Internal audit	31	46	8	10	4	0	0	77	15	70
2017	Evaluation	26	51	12	6	3	0	2	79	9	87
2017	Data sciences	28	48	9	10	4	1	1	77	14	126
2017	Policy	22	43	16	13	5	0	0	66	18	764
2017	Project management	26	41	12	14	7	0	0	67	21	739
2017	Other services to the public	26	43	9	15	8	0	0	69	23	1904
2017	None of the above	27	40	11	14	8	0	0	67	22	1816
2014	Client contact centre	28	44	10	13	5	0	0	72	18	2931
2014	Health care practitioners	22	45	12	18	2	0	1	67	21	167
2014	Federal regulators	18	38	12	21	11	0	1	56	32	119
2014	Compliance, inspection and enforcement	19	38	13	20	10	0	0	57	29	567
2014	Communications or public affairs	23	42	11	16	7	1	0	66	23	285
2014	Access to information and privacy	31	34	15	11	8	1	1	65	19	120
2014	Security	24	33	18	15	9	0	0	57	25	95
2014	Science and technology	18	38	10	18	16	0	0	56	34	49
2014	Legal services	36	42	15	5	2	0	0	78	7	58
2014	Administration and operations	23	41	13	16	6	0	0	64	22	3459
2014	Human resources	25	37	12	18	8	0	0	63	26	667
2014	Financial management	28	42	10	11	8	0	0	70	20	451
2014	Procurement	28	41	5	14	10	0	2	70	24	39
2014	Real property	22	42	11	19	6	0	0	65	24	54
2014	Materiel management	17	28	24	24	7	0	0	45	32	29
2014	Information management	25	39	13	13	10	0	0	64	22	285
2014	Information technology	19	37	16	17	10	0	0	56	27	1157
2014	Internal audit	27	45	12	11	5	0	0	73	15	66
2014	Evaluation	22	44	15	11	6	0	2	67	18	124
2014	Other services to the public	24	42	10	15	8	0	0	66	24	2201
2014	None of the above	21	42	13	13	9	0	1	64	22	2171

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	24	13	5	3	3	3	78	9	4340
2020	Health care practitioners	51	23	13	5	3	4	2	78	9	193
2020	Federal regulators	56	19	9	7	8	1	0	76	15	89
2020	Compliance, inspection and enforcement	40	29	16	6	5	3	2	73	11	848
2020	Communications or public affairs	58	23	9	4	4	2	1	83	7	266
2020	Access to information and privacy	54	23	14	3	4	2	1	79	7	180
2020	Security	53	27	7	6	5	1	2	82	11	105
2020	Science and technology	54	19	4	15	8	0	0	73	23	25
2020	Legal services	66	20	9	2	0	0	2	88	2	42
2020	Administration and operations	52	24	12	5	4	2	1	78	9	3925
2020	Human resources	52	22	13	5	3	3	3	78	9	845
2020	Financial management	54	27	11	2	3	2	1	83	5	469
2020	Procurement	61	16	9	3	4	3	3	83	8	70
2020	Real property	55	25	8	5	2	2	2	84	7	83
2020	Information management	53	27	11	4	2	3	2	83	6	276
2020	Information technology	61	22	9	3	2	1	1	85	6	931
2020	Internal audit	51	30	12	5	2	0	0	82	7	61
2020	Evaluation	47	28	10	6	4	3	3	80	10	125
2020	Data sciences	50	27	10	4	5	3	0	80	10	179
2020	Policy	55	22	11	6	4	2	1	79	10	997
2020	Project management	57	22	11	4	2	3	1	82	7	849
2020	Other services to the public	49	24	14	4	4	3	2	77	9	2382
2020	None of the above	47	25	14	4	5	3	2	76	9	1487

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	30	16	9	6	6	1	66	16	4334
2020	Health care practitioners	33	28	16	12	6	4	2	65	18	196
2020	Federal regulators	29	34	16	10	8	3	0	65	19	89
2020	Compliance, inspection and enforcement	22	34	17	11	11	4	0	59	23	851
2020	Communications or public affairs	35	32	17	10	4	2	0	68	14	266
2020	Access to information and privacy	43	32	14	2	5	3	1	78	7	178
2020	Security	34	31	17	9	6	1	1	67	16	105
2020	Science and technology	23	35	11	7	16	8	0	63	25	25
2020	Legal services	34	37	16	2	5	7	0	76	7	42
2020	Administration and operations	30	35	17	9	6	2	0	66	16	3937
2020	Human resources	34	32	14	12	6	2	0	67	18	843
2020	Financial management	37	39	12	7	3	2	0	77	11	470
2020	Procurement	31	42	9	12	4	2	0	75	16	70
2020	Real property	35	42	13	5	2	1	1	79	8	84
2020	Information management	35	36	15	10	3	1	0	72	13	274
2020	Information technology	32	35	14	11	5	3	0	69	16	929
2020	Internal audit	28	45	8	10	5	3	0	76	16	60
2020	Evaluation	28	37	19	10	2	2	0	67	13	125
2020	Data sciences	25	45	14	10	3	3	0	72	14	178
2020	Policy	27	34	16	12	7	3	0	63	20	992
2020	Project management	29	37	16	10	5	3	0	68	16	856
2020	Other services to the public	32	30	15	10	8	5	1	65	19	2382
2020	None of the above	28	33	17	10	6	4	0	65	18	1483
2019	Client contact centre	24	31	17	13	11	3	0	57	25	3051
2019	Health care practitioners	22	20	24	15	13	7	0	45	30	162
2019	Federal regulators	22	30	14	17	14	0	3	54	32	105
2019	Compliance, inspection and enforcement	16	33	20	16	11	4	0	50	29	709
2019	Communications or public affairs	30	31	22	9	5	4	0	63	14	265
2019	Access to information and privacy	32	28	18	7	11	4	1	62	19	131
2019	Security	27	38	15	6	11	3	0	68	17	101
2019	Science and technology	20	46	11	11	6	7	0	71	18	55
2019	Legal services	27	37	13	5	17	0	0	64	22	33
2019	Administration and operations	23	33	18	14	10	2	0	58	24	3136
2019	Human resources	23	34	19	13	8	2	0	58	22	738
2019	Financial management	32	36	15	9	6	2	0	69	15	430
2019	Procurement	44	25	14	9	7	0	2	70	16	56
2019	Real property	34	32	10	18	7	0	0	65	25	68
2019	Information management	25	37	14	13	7	4	0	64	21	257
2019	Information technology	28	33	18	11	7	3	0	63	18	898
2019	Internal audit	20	42	13	9	16	1	0	62	25	76
2019	Evaluation	24	31	16	15	12	1	1	57	27	131
2019	Data sciences	29	34	15	11	8	0	2	65	19	145
2019	Policy	24	35	17	13	8	2	1	60	22	883
2019	Project management	20	35	17	15	10	2	0	57	26	767
2019	Other services to the public	23	30	17	13	13	4	0	56	27	1924
2019	None of the above	25	32	17	12	11	3	0	59	24	1344
2018	Client contact centre	23	34	18	13	9	3	0	59	23	2973
2018	Health care practitioners	17	30	23	14	11	4	1	50	26	182
2018	Federal regulators	26	35	9	13	15	2	0	62	28	99
2018	Compliance, inspection and enforcement	16	32	19	16	13	4	0	50	30	696
2018	Communications or public affairs	25	40	12	12	8	2	0	67	21	245
2018	Access to information and privacy	37	33	13	4	9	4	0	72	14	108
2018	Security	24	32	16	15	13	0	0	57	28	62
2018	Science and technology	15	39	22	10	10	3	0	56	21	29
2018	Legal services	23	36	29	4	8	0	0	59	12	28
2018	Administration and operations	22	34	18	14	10	2	0	57	25	3019
2018	Human resources	24	37	18	11	8	3	0	63	19	645
2018	Financial management	26	42	14	11	6	1	0	69	17	378
2018	Procurement	37	33	22	6	2	0	0	70	8	48
2018	Real property	31	31	14	14	9	0	0	62	24	49
2018	Materiel management	23	38	15	24	0	0	0	61	24	13
2018	Information management	27	31	15	12	12	2	0	59	25	239
2018	Information technology	24	35	19	11	9	2	0	61	20	886
2018	Internal audit	27	30	16	11	13	3	1	59	25	84
2018	Evaluation	19	31	23	13	10	4	0	51	24	99
2018	Data sciences	30	27	23	10	6	3	1	59	17	154
2018	Policy	18	35	17	16	11	2	0	55	28	760
2018	Project management	23	35	15	13	10	2	0	60	24	741
2018	Other services to the public	21	29	17	15	14	3	0	52	30	1770
2018	None of the above	22	30	19	13	12	4	0	54	27	1186
2017	Client contact centre	26	34	15	12	9	4	1	62	22	3095
2017	Health care practitioners	20	30	20	13	11	5	0	53	26	148
2017	Federal regulators	28	30	14	15	8	5	0	61	24	98
2017	Compliance, inspection and enforcement	20	29	17	14	15	4	1	52	30	632
2017	Communications or public affairs	32	36	12	12	7	1	1	69	19	239
2017	Access to information and privacy	31	29	18	10	5	7	0	65	16	135
2017	Security	20	29	25	16	10	1	0	49	26	82
2017	Science and technology	30	45	14	5	2	0	4	78	7	40
2017	Legal services	32	38	16	11	3	0	0	70	14	36
2017	Administration and operations	22	34	17	14	10	3	0	58	25	3208
2017	Human resources	29	40	15	8	5	3	0	72	13	637
2017	Financial management	28	36	17	10	6	3	0	67	16	432
2017	Procurement	43	29	12	7	7	3	0	74	14	43
2017	Real property	34	36	15	4	6	6	0	74	10	52
2017	Materiel management	41	22	4	26	8	0	0	63	34	27
2017	Information management	26	40	12	11	5	4	0	70	17	241
2017	Information technology	25	35	16	12	9	2	0	62	21	924
2017	Internal audit	20	37	20	13	4	5	0	60	18	69
2017	Evaluation	33	36	14	9	6	3	0	70	16	87
2017	Data sciences	28	40	14	9	5	3	1	71	14	125
2017	Policy	25	34	16	14	7	4	0	61	22	763
2017	Project management	21	37	14	14	9	4	0	61	24	738
2017	Other services to the public	22	30	17	14	12	4	0	54	28	1902
2017	None of the above	23	32	18	13	10	4	1	57	24	1820
2014	Client contact centre	19	33	18	15	11	4	1	54	27	2934
2014	Health care practitioners	16	33	21	17	9	3	2	51	27	167
2014	Federal regulators	17	29	17	18	17	2	1	47	36	119
2014	Compliance, inspection and enforcement	15	30	19	16	16	4	0	47	33	569
2014	Communications or public affairs	19	35	12	18	12	3	1	56	32	285
2014	Access to information and privacy	20	25	18	16	15	5	1	48	33	120
2014	Security	14	34	20	20	12	0	0	47	32	95
2014	Science and technology	16	28	22	14	21	0	0	44	34	49
2014	Legal services	23	36	17	12	7	6	0	62	20	58
2014	Administration and operations	18	34	18	16	12	3	0	54	28	3459
2014	Human resources	20	30	15	15	15	5	0	53	31	669
2014	Financial management	25	42	14	11	7	1	0	67	19	451
2014	Procurement	22	37	21	5	13	0	2	61	18	39
2014	Real property	24	35	22	11	6	2	0	60	17	54
2014	Materiel management	21	38	6	25	7	3	0	61	33	29
2014	Information management	19	35	17	16	10	3	0	55	27	285
2014	Information technology	14	32	19	20	13	2	0	47	33	1157
2014	Internal audit	16	38	15	15	12	4	0	57	28	66
2014	Evaluation	14	36	18	14	14	3	1	52	29	124
2014	Other services to the public	16	27	19	16	15	5	1	46	34	2204
2014	None of the above	16	33	18	16	13	4	1	51	30	2173

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	27	15	10	10	6	2	63	21	4357
2020	Health care practitioners	25	21	15	16	10	7	5	52	30	197
2020	Federal regulators	35	19	13	17	13	2	1	56	31	88
2020	Compliance, inspection and enforcement	21	30	15	13	16	3	2	53	31	854
2020	Communications or public affairs	33	30	11	12	9	3	1	67	21	267
2020	Access to information and privacy	39	25	14	10	7	3	2	68	17	179
2020	Security	32	20	17	9	15	2	6	55	26	106
2020	Science and technology	31	15	12	11	19	8	4	52	35	25
2020	Legal services	33	21	17	12	9	7	2	58	23	42
2020	Administration and operations	29	31	14	12	10	3	2	63	23	3941
2020	Human resources	31	30	13	12	10	3	2	64	22	847
2020	Financial management	32	34	13	9	8	1	2	68	18	471
2020	Procurement	31	35	13	13	7	0	2	67	20	70
2020	Real property	33	33	12	9	3	2	7	73	14	84
2020	Information management	33	29	14	11	8	2	4	66	20	276
2020	Information technology	28	31	13	13	11	3	1	61	25	933
2020	Internal audit	30	27	17	16	8	2	0	58	25	60
2020	Evaluation	24	37	15	11	7	2	3	64	19	124
2020	Data sciences	29	34	15	8	9	3	1	66	18	180
2020	Policy	26	32	14	14	9	3	2	62	24	999
2020	Project management	30	29	14	12	10	3	1	62	23	855
2020	Other services to the public	30	26	14	11	13	4	2	60	25	2386
2020	None of the above	28	29	15	12	11	4	2	60	24	1493
2019	Client contact centre	23	26	17	14	17	3	2	51	32	3065
2019	Health care practitioners	22	14	14	21	19	7	2	40	44	161
2019	Federal regulators	19	24	14	14	23	3	2	46	39	105
2019	Compliance, inspection and enforcement	17	27	17	18	18	4	1	46	37	710
2019	Communications or public affairs	28	34	10	15	9	2	1	64	25	263
2019	Access to information and privacy	31	22	15	11	14	5	2	57	27	132
2019	Security	24	31	11	12	14	3	5	60	29	101
2019	Science and technology	20	34	13	16	9	4	5	59	27	55
2019	Legal services	27	22	8	16	22	0	5	52	40	33
2019	Administration and operations	22	30	16	14	15	2	1	54	30	3139
2019	Human resources	25	30	14	12	15	2	2	57	29	741
2019	Financial management	28	33	13	10	14	1	2	62	24	429
2019	Procurement	45	22	8	10	12	2	0	68	23	57
2019	Real property	28	35	7	14	11	4	1	67	26	69
2019	Information management	24	31	13	13	13	3	2	58	28	257
2019	Information technology	26	29	15	13	13	2	2	57	27	898
2019	Internal audit	19	34	12	14	18	4	1	55	33	77
2019	Evaluation	23	24	13	14	19	6	1	51	35	131
2019	Data sciences	30	33	14	9	9	1	4	66	20	145
2019	Policy	31	30	14	11	10	2	2	63	22	888
2019	Project management	23	31	14	14	14	2	1	57	29	770
2019	Other services to the public	22	26	15	15	17	3	2	51	34	1926
2019	None of the above	23	28	16	12	16	4	1	54	30	1349
2018	Client contact centre	21	29	16	15	14	2	2	52	31	2972
2018	Health care practitioners	12	20	16	21	21	4	6	35	47	180
2018	Federal regulators	31	25	14	12	14	2	1	58	28	100
2018	Compliance, inspection and enforcement	17	27	15	19	18	2	1	46	39	698
2018	Communications or public affairs	29	28	12	13	15	3	1	58	29	245
2018	Access to information and privacy	34	21	18	11	11	3	1	58	23	110
2018	Security	16	35	19	12	17	0	0	51	29	62
2018	Science and technology	16	38	19	3	14	7	3	60	19	29
2018	Legal services	10	39	28	11	4	4	5	53	16	27
2018	Administration and operations	22	30	16	15	15	2	1	53	30	3014
2018	Human resources	23	32	15	13	13	2	3	58	27	647
2018	Financial management	25	35	12	13	11	2	1	62	25	376
2018	Procurement	25	27	20	6	21	2	0	53	28	48
2018	Real property	21	28	16	13	12	0	8	54	28	49
2018	Materiel management	15	45	15	9	15	0	0	61	24	13
2018	Information management	21	34	13	11	19	2	1	56	30	238
2018	Information technology	21	27	19	14	16	2	1	50	31	886
2018	Internal audit	27	28	15	14	14	1	2	56	29	84
2018	Evaluation	18	29	17	18	12	3	3	50	33	99
2018	Data sciences	27	30	8	14	16	2	3	60	31	153
2018	Policy	25	30	13	14	14	2	2	57	29	756
2018	Project management	26	29	14	13	13	3	1	58	27	742
2018	Other services to the public	19	27	16	16	20	2	1	47	37	1773
2018	None of the above	20	29	16	14	16	2	2	51	32	1195
2017	Client contact centre	21	26	15	15	15	4	2	51	33	3095
2017	Health care practitioners	8	22	21	17	21	7	4	33	43	148
2017	Federal regulators	22	29	10	21	10	4	3	56	34	98
2017	Compliance, inspection and enforcement	19	23	11	17	23	5	2	45	43	634
2017	Communications or public affairs	26	32	12	14	11	3	3	61	26	241
2017	Access to information and privacy	24	24	19	13	10	5	5	53	26	135
2017	Security	12	34	13	25	15	0	1	47	40	81
2017	Science and technology	20	38	16	7	12	4	4	63	20	40
2017	Legal services	17	30	11	16	19	0	7	50	38	36
2017	Administration and operations	21	30	14	15	15	3	2	53	32	3209
2017	Human resources	25	32	13	11	13	3	2	61	25	638
2017	Financial management	22	33	17	13	12	2	1	56	26	431
2017	Procurement	31	34	7	13	12	3	0	67	25	43
2017	Real property	32	18	23	11	10	4	2	53	23	52
2017	Materiel management	26	26	11	14	19	4	0	54	35	27
2017	Information management	23	28	13	14	15	5	2	55	31	241
2017	Information technology	19	25	16	17	19	1	2	46	37	924
2017	Internal audit	17	29	23	13	10	3	6	50	25	70
2017	Evaluation	28	27	14	7	18	3	3	59	27	87
2017	Data sciences	29	33	10	13	9	2	4	67	23	126
2017	Policy	28	31	12	14	10	3	2	62	25	762
2017	Project management	20	30	12	15	17	3	2	53	34	738
2017	Other services to the public	20	26	14	16	18	4	2	49	36	1903
2017	None of the above	20	26	16	16	17	3	2	49	34	1816
2014	Client contact centre	14	24	16	19	21	3	3	40	43	2933
2014	Health care practitioners	7	18	19	19	27	4	7	28	51	166
2014	Federal regulators	18	22	12	19	24	3	3	42	46	119
2014	Compliance, inspection and enforcement	12	21	17	21	25	2	1	34	48	569
2014	Communications or public affairs	16	27	15	16	23	2	0	44	40	284
2014	Access to information and privacy	21	15	14	22	21	6	1	39	46	120
2014	Security	11	23	17	21	24	2	2	36	46	95
2014	Science and technology	14	18	10	18	41	0	0	32	58	49
2014	Legal services	20	18	21	9	22	4	7	43	34	58
2014	Administration and operations	14	24	16	19	22	3	2	40	43	3462
2014	Human resources	17	25	15	13	23	2	4	45	39	669
2014	Financial management	23	30	16	14	16	1	1	54	30	451
2014	Procurement	15	29	11	16	21	0	7	48	40	39
2014	Real property	19	24	22	20	13	0	2	43	34	54
2014	Materiel management	10	24	13	32	18	0	4	35	51	29
2014	Information management	15	25	11	22	18	6	3	44	43	285
2014	Information technology	11	20	17	20	29	2	1	32	51	1157
2014	Internal audit	11	27	15	18	24	3	2	40	43	66
2014	Evaluation	17	18	12	28	21	2	2	36	51	123
2014	Other services to the public	13	21	15	19	27	3	3	36	49	2203
2014	None of the above	14	23	16	18	23	3	3	39	44	2172

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	20	13	6	4	1	6	76	11	4356
2020	Health care practitioners	44	21	19	7	3	1	5	70	10	197
2020	Federal regulators	46	21	16	4	6	2	5	73	11	89
2020	Compliance, inspection and enforcement	51	22	11	8	4	1	4	76	12	854
2020	Communications or public affairs	48	26	14	5	3	1	3	77	8	267
2020	Access to information and privacy	59	20	11	1	2	1	5	84	4	179
2020	Security	60	20	9	3	3	1	5	84	6	106
2020	Science and technology	46	35	12	0	3	0	3	84	3	25
2020	Legal services	56	23	7	5	5	0	5	83	10	42
2020	Administration and operations	52	22	12	5	3	1	4	78	9	3944
2020	Human resources	54	18	12	5	5	1	5	76	11	845
2020	Financial management	54	22	13	4	3	1	4	79	7	472
2020	Procurement	57	9	20	4	5	0	4	70	10	70
2020	Real property	64	14	9	5	3	2	2	82	9	84
2020	Information management	55	25	11	5	2	1	2	82	7	277
2020	Information technology	60	20	11	3	2	0	4	83	5	931
2020	Internal audit	57	27	8	5	2	0	2	85	7	61
2020	Evaluation	51	22	15	4	3	1	4	77	7	125
2020	Data sciences	49	26	13	5	4	1	2	77	10	180
2020	Policy	45	23	16	7	5	1	3	70	13	1000
2020	Project management	49	23	14	6	4	0	3	75	10	857
2020	Other services to the public	50	23	12	6	4	1	5	77	10	2391
2020	None of the above	51	22	13	6	3	1	5	78	9	1489
2019	Client contact centre	45	23	15	6	4	1	5	73	11	3056
2019	Health care practitioners	47	24	15	6	1	1	7	76	8	161
2019	Federal regulators	45	19	16	10	7	0	2	66	17	106
2019	Compliance, inspection and enforcement	48	24	14	5	5	1	3	75	10	712
2019	Communications or public affairs	52	25	12	5	3	1	3	80	8	265
2019	Access to information and privacy	58	21	14	3	2	0	3	81	5	132
2019	Security	48	27	14	3	2	0	8	80	5	101
2019	Science and technology	49	24	15	5	3	2	2	75	9	54
2019	Legal services	29	29	20	8	8	0	6	61	17	33
2019	Administration and operations	49	24	13	6	4	1	4	76	10	3139
2019	Human resources	48	24	15	6	3	0	5	76	9	741
2019	Financial management	53	23	12	4	3	2	3	80	8	428
2019	Procurement	54	26	7	3	0	4	6	88	4	57
2019	Real property	52	29	7	3	4	1	4	85	7	68
2019	Information management	48	24	14	6	4	0	3	75	10	259
2019	Information technology	61	21	8	3	2	1	4	86	6	893
2019	Internal audit	48	21	19	4	4	0	4	72	8	76
2019	Evaluation	50	23	12	4	3	1	6	79	8	131
2019	Data sciences	48	23	15	4	2	1	7	77	6	145
2019	Policy	43	27	15	5	5	0	4	73	11	889
2019	Project management	47	23	14	7	5	1	3	73	12	766
2019	Other services to the public	46	24	14	5	4	1	5	75	10	1924
2019	None of the above	50	22	14	5	3	1	5	76	9	1346

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	22	13	7	4	2	5	74	12	4355
2020	Health care practitioners	51	22	16	5	3	1	3	75	8	196
2020	Federal regulators	38	19	21	7	8	3	3	62	16	89
2020	Compliance, inspection and enforcement	45	24	15	6	5	1	3	73	11	854
2020	Communications or public affairs	50	25	13	5	3	1	3	78	8	266
2020	Access to information and privacy	53	26	13	1	3	1	3	82	5	179
2020	Security	52	25	11	7	0	3	3	81	7	105
2020	Science and technology	42	7	36	3	3	4	3	54	7	25
2020	Legal services	67	21	5	0	2	0	5	92	3	40
2020	Administration and operations	49	23	13	6	4	2	3	75	11	3940
2020	Human resources	49	22	13	7	4	2	3	75	12	846
2020	Financial management	61	20	11	3	2	0	3	83	5	469
2020	Procurement	50	22	10	10	4	0	4	75	15	70
2020	Real property	51	24	10	6	1	5	3	82	8	84
2020	Information management	55	24	11	4	2	1	4	83	6	277
2020	Information technology	51	24	11	6	4	1	3	79	10	931
2020	Internal audit	58	25	12	1	0	2	2	86	2	61
2020	Evaluation	47	22	16	7	2	2	4	73	10	125
2020	Data sciences	44	36	11	3	3	1	2	83	6	179
2020	Policy	46	27	14	6	4	1	2	75	11	1000
2020	Project management	49	26	11	5	3	1	3	79	9	856
2020	Other services to the public	47	22	14	6	4	2	4	74	12	2384
2020	None of the above	48	24	13	7	3	2	4	76	10	1491
2019	Client contact centre	39	22	18	9	7	2	3	64	17	3057
2019	Health care practitioners	38	19	18	10	7	3	3	62	19	162
2019	Federal regulators	42	24	18	6	5	1	3	69	12	106
2019	Compliance, inspection and enforcement	34	28	20	8	7	1	2	64	15	711
2019	Communications or public affairs	51	25	13	4	3	1	4	80	7	264
2019	Access to information and privacy	47	20	17	6	2	1	6	72	10	132
2019	Security	40	28	14	7	4	0	7	73	12	101
2019	Science and technology	43	25	16	0	7	5	4	74	8	55
2019	Legal services	50	25	8	5	6	0	6	79	12	33
2019	Administration and operations	43	22	18	7	5	2	3	69	13	3129
2019	Human resources	46	20	14	10	6	1	3	69	16	740
2019	Financial management	53	21	13	4	3	3	3	79	7	429
2019	Procurement	46	26	16	6	2	2	2	75	9	57
2019	Real property	43	24	14	11	6	0	3	69	17	68
2019	Information management	44	21	17	5	6	2	5	69	12	258
2019	Information technology	47	23	16	5	4	1	3	73	10	895
2019	Internal audit	43	27	15	7	5	0	3	72	13	77
2019	Evaluation	37	29	14	8	7	2	3	70	16	131
2019	Data sciences	46	33	10	5	1	1	4	83	6	145
2019	Policy	48	23	16	7	3	1	2	73	11	884
2019	Project management	41	27	16	8	5	1	4	71	13	767
2019	Other services to the public	38	23	18	8	6	3	4	66	15	1921
2019	None of the above	44	22	15	6	6	3	5	71	12	1346

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	77	7	4	2	2	3	6	92	4	4339
2020	Health care practitioners	82	6	1	0	1	4	6	98	1	197
2020	Federal regulators	69	10	3	1	6	5	6	89	8	88
2020	Compliance, inspection and enforcement	75	9	4	3	3	4	4	90	6	851
2020	Communications or public affairs	76	10	5	1	2	2	3	91	4	266
2020	Access to information and privacy	74	9	6	1	1	5	4	91	3	180
2020	Security	78	9	3	3	2	2	4	92	5	106
2020	Science and technology	76	8	0	4	8	4	0	87	13	24
2020	Legal services	76	5	4	5	0	4	6	90	5	42
2020	Administration and operations	74	9	5	2	2	5	3	90	5	3929
2020	Human resources	75	9	5	2	2	2	4	90	5	841
2020	Financial management	75	9	5	3	2	4	4	90	4	471
2020	Procurement	81	8	1	0	3	4	3	95	4	70
2020	Real property	81	7	4	1	3	2	2	92	4	82
2020	Information management	81	7	3	1	1	2	4	94	3	275
2020	Information technology	79	7	4	1	2	2	4	92	4	924
2020	Internal audit	73	15	2	2	0	7	2	96	2	60
2020	Evaluation	73	8	5	3	2	3	5	88	6	125
2020	Data sciences	76	10	4	3	1	5	1	91	5	178
2020	Policy	73	9	5	3	1	4	4	90	5	997
2020	Project management	75	9	5	2	3	3	4	90	5	852
2020	Other services to the public	74	8	4	2	2	5	5	91	5	2379
2020	None of the above	76	8	4	1	2	4	5	92	4	1483
2019	Client contact centre	72	9	5	3	3	4	5	89	6	3051
2019	Health care practitioners	75	6	2	2	4	5	6	92	6	161
2019	Federal regulators	64	11	8	4	4	5	3	82	10	105
2019	Compliance, inspection and enforcement	69	10	6	3	3	6	3	86	7	708
2019	Communications or public affairs	78	8	6	1	2	3	3	91	4	263
2019	Access to information and privacy	71	8	9	1	1	6	5	88	1	130
2019	Security	77	5	5	3	2	3	4	89	6	101
2019	Science and technology	75	11	6	0	0	4	5	94	0	54
2019	Legal services	68	3	3	6	0	7	14	90	7	33
2019	Administration and operations	72	9	5	2	3	4	4	89	5	3122
2019	Human resources	74	7	6	2	3	3	5	88	5	738
2019	Financial management	69	10	5	4	2	4	4	87	7	428
2019	Procurement	71	7	2	2	2	10	7	94	4	57
2019	Real property	80	6	3	0	4	4	3	92	5	67
2019	Information management	71	9	7	2	2	5	4	88	5	254
2019	Information technology	77	8	3	3	2	5	4	92	5	893
2019	Internal audit	73	6	1	5	3	9	3	90	8	76
2019	Evaluation	64	14	4	4	5	3	5	85	11	131
2019	Data sciences	70	9	5	2	1	7	6	91	3	145
2019	Policy	77	8	5	2	2	3	3	90	5	886
2019	Project management	68	10	6	3	4	5	4	86	8	765
2019	Other services to the public	69	9	5	2	3	6	5	88	6	1921
2019	None of the above	68	9	4	4	3	5	7	87	8	1342

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	11	5	3	2	2	8	90	5	4349
2020	Health care practitioners	66	14	4	3	1	4	8	90	5	197
2020	Federal regulators	72	9	6	0	5	3	6	89	5	89
2020	Compliance, inspection and enforcement	72	10	4	2	2	2	7	90	5	853
2020	Communications or public affairs	75	12	2	2	1	1	7	94	3	267
2020	Access to information and privacy	71	9	5	2	1	2	9	91	4	180
2020	Security	73	11	3	1	0	3	9	96	1	106
2020	Science and technology	65	17	7	3	0	4	3	88	4	25
2020	Legal services	88	7	0	0	0	0	6	100	0	42
2020	Administration and operations	73	10	4	2	2	2	7	91	4	3929
2020	Human resources	75	10	4	2	2	2	7	93	3	843
2020	Financial management	74	12	4	2	1	1	7	93	3	469
2020	Procurement	73	11	3	1	1	3	8	94	3	70
2020	Real property	75	10	5	1	0	2	7	94	1	84
2020	Information management	75	12	4	2	1	1	5	92	3	275
2020	Information technology	77	10	3	1	1	1	7	94	2	933
2020	Internal audit	82	10	1	1	0	0	5	97	2	61
2020	Evaluation	67	11	7	4	2	2	8	87	6	125
2020	Data sciences	72	17	2	2	2	1	5	95	3	180
2020	Policy	72	11	5	2	1	2	8	92	3	1000
2020	Project management	74	10	4	1	2	1	7	91	4	856
2020	Other services to the public	70	10	5	3	2	3	7	89	5	2383
2020	None of the above	71	11	5	1	2	2	8	91	4	1486
2019	Client contact centre	72	8	5	2	2	3	9	90	4	3053
2019	Health care practitioners	65	10	4	4	2	4	10	88	7	160
2019	Federal regulators	70	7	6	1	4	8	5	88	5	106
2019	Compliance, inspection and enforcement	71	8	4	1	2	3	10	91	4	709
2019	Communications or public affairs	78	5	2	2	1	2	10	94	4	264
2019	Access to information and privacy	73	9	9	1	0	1	8	90	1	131
2019	Security	81	6	2	0	0	3	8	98	0	100
2019	Science and technology	73	5	4	4	2	4	9	90	6	55
2019	Legal services	74	3	0	0	3	7	14	96	4	33
2019	Administration and operations	73	8	4	1	2	2	9	91	4	3128
2019	Human resources	77	7	3	1	1	2	8	94	3	736
2019	Financial management	73	9	2	1	2	2	10	94	4	429
2019	Procurement	74	5	2	3	0	5	10	94	4	57
2019	Real property	88	7	0	0	0	0	6	100	0	68
2019	Information management	70	8	4	1	3	3	9	91	5	258
2019	Information technology	78	7	3	1	1	3	7	94	3	895
2019	Internal audit	73	5	3	1	1	4	13	94	3	75
2019	Evaluation	66	10	3	2	3	5	10	90	6	129
2019	Data sciences	75	6	4	1	1	2	12	93	2	145
2019	Policy	79	5	3	1	1	1	9	94	3	887
2019	Project management	71	7	5	3	3	2	10	88	6	765
2019	Other services to the public	69	9	4	2	2	3	10	90	5	1922
2019	None of the above	68	9	4	2	2	3	12	90	5	1341

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	29	22	15	9	1	2	53	25	4336
2020	Health care practitioners	23	38	18	16	5	1	1	61	21	196
2020	Federal regulators	37	29	14	10	10	0	0	66	20	89
2020	Compliance, inspection and enforcement	19	30	20	17	12	1	1	50	30	849
2020	Communications or public affairs	40	39	8	9	3	1	0	79	12	266
2020	Access to information and privacy	40	31	18	10	2	0	1	71	12	179
2020	Security	40	29	17	10	4	0	2	69	14	106
2020	Science and technology	37	42	4	8	8	0	0	79	17	25
2020	Legal services	38	40	12	7	3	0	0	78	10	39
2020	Administration and operations	32	33	16	11	7	0	1	65	19	3925
2020	Human resources	38	37	11	8	4	0	1	76	13	839
2020	Financial management	39	40	11	4	4	0	0	80	8	467
2020	Procurement	40	37	15	6	3	0	0	76	9	68
2020	Real property	41	40	12	2	5	0	0	81	7	82
2020	Information management	37	34	13	12	4	0	0	71	16	276
2020	Information technology	41	38	10	7	4	0	0	79	10	923
2020	Internal audit	37	26	19	13	5	0	0	63	18	61
2020	Evaluation	38	28	16	12	5	0	1	67	17	125
2020	Data sciences	37	38	16	8	2	0	0	74	10	178
2020	Policy	36	38	11	9	5	0	0	74	14	997
2020	Project management	39	37	11	9	4	0	0	76	13	849
2020	Other services to the public	24	32	18	14	10	1	1	58	24	2377
2020	None of the above	28	34	17	12	8	1	1	63	20	1481
2019	Client contact centre	20	29	21	16	12	0	1	50	29	3048
2019	Health care practitioners	19	25	13	21	22	0	0	44	43	160
2019	Federal regulators	30	26	24	13	6	0	0	57	19	103
2019	Compliance, inspection and enforcement	18	38	16	16	12	0	0	56	28	713
2019	Communications or public affairs	35	44	9	8	4	0	0	79	12	265
2019	Access to information and privacy	33	28	18	17	3	0	1	62	21	131
2019	Security	45	34	11	5	5	0	0	78	11	100
2019	Science and technology	34	40	9	13	2	2	0	75	15	53
2019	Legal services	34	31	15	11	6	0	3	67	17	33
2019	Administration and operations	26	37	16	13	8	0	0	63	21	3127
2019	Human resources	33	38	12	9	7	0	0	72	17	735
2019	Financial management	35	41	9	9	4	0	1	77	14	426
2019	Procurement	33	44	11	5	7	0	0	77	12	56
2019	Real property	43	28	15	7	7	0	0	71	14	67
2019	Information management	31	38	14	12	6	0	0	69	17	258
2019	Information technology	42	35	11	7	5	0	1	77	12	892
2019	Internal audit	21	46	18	8	7	0	0	67	15	74
2019	Evaluation	28	38	11	13	8	2	0	67	22	130
2019	Data sciences	42	37	10	6	5	0	0	79	11	144
2019	Policy	37	37	11	10	5	0	0	75	14	876
2019	Project management	30	38	13	11	7	0	0	69	18	765
2019	Other services to the public	21	32	19	16	12	0	1	53	28	1918
2019	None of the above	25	36	16	12	10	0	1	62	22	1343
2018	Client contact centre	16	30	23	18	11	1	1	48	30	2970
2018	Health care practitioners	13	26	17	20	23	0	0	39	43	182
2018	Federal regulators	29	37	17	9	8	0	0	66	17	100
2018	Compliance, inspection and enforcement	19	32	17	20	11	0	0	51	32	694
2018	Communications or public affairs	32	43	12	9	3	1	0	76	12	245
2018	Access to information and privacy	29	34	23	11	4	0	0	63	14	111
2018	Security	31	45	13	5	6	0	0	76	11	62
2018	Science and technology	28	53	0	19	0	0	0	81	19	28
2018	Legal services	17	54	19	0	5	0	5	75	5	28
2018	Administration and operations	24	37	16	14	9	0	0	61	23	3005
2018	Human resources	34	39	14	9	4	0	0	73	13	642
2018	Financial management	31	43	12	7	5	0	2	75	12	374
2018	Procurement	23	50	15	8	4	0	0	73	12	48
2018	Real property	48	40	8	4	0	0	0	88	4	50
2018	Materiel management	30	38	7	24	0	0	0	68	24	13
2018	Information management	33	36	16	9	6	0	0	69	14	238
2018	Information technology	37	39	13	8	4	0	0	75	12	876
2018	Internal audit	29	43	13	6	8	0	0	72	14	84
2018	Evaluation	34	28	16	16	6	0	0	61	23	99
2018	Data sciences	44	32	12	10	3	0	1	76	12	151
2018	Policy	32	39	13	10	5	0	0	72	15	758
2018	Project management	31	38	13	11	7	0	0	69	18	735
2018	Other services to the public	18	33	17	17	15	1	0	51	32	1769
2018	None of the above	23	36	16	13	11	1	0	60	24	1182
2017	Client contact centre	18	33	20	17	11	0	1	51	29	3082
2017	Health care practitioners	17	29	16	23	14	1	0	46	38	148
2017	Federal regulators	34	37	12	13	5	0	0	71	18	98
2017	Compliance, inspection and enforcement	21	31	17	16	15	1	0	52	31	632
2017	Communications or public affairs	34	39	13	8	6	0	0	73	14	241
2017	Access to information and privacy	31	34	17	9	7	2	0	67	16	135
2017	Security	24	50	15	5	5	1	0	75	10	80
2017	Science and technology	35	41	9	9	2	0	4	78	12	40
2017	Legal services	29	48	6	11	6	0	0	77	17	35
2017	Administration and operations	25	37	15	15	7	0	0	62	23	3201
2017	Human resources	32	41	12	9	5	0	0	74	14	638
2017	Financial management	29	44	11	10	5	0	0	74	15	430
2017	Procurement	27	47	14	5	7	0	0	74	12	43
2017	Real property	47	40	8	4	2	0	0	87	6	52
2017	Materiel management	37	40	11	4	8	0	0	77	12	27
2017	Information management	29	40	15	11	5	0	0	69	16	240
2017	Information technology	35	42	13	7	4	0	0	77	10	918
2017	Internal audit	30	46	8	12	4	0	0	76	16	70
2017	Evaluation	35	41	9	8	4	0	3	79	12	86
2017	Data sciences	38	39	13	6	4	0	0	77	10	125
2017	Policy	33	43	10	9	4	0	0	77	14	762
2017	Project management	31	40	10	9	8	0	0	72	18	736
2017	Other services to the public	19	33	18	17	12	1	1	53	29	1900
2017	None of the above	25	36	14	14	10	1	1	62	24	1811
2014	Client contact centre	11	30	20	21	16	0	1	41	38	2933
2014	Health care practitioners	11	33	14	27	16	0	0	43	43	167
2014	Federal regulators	24	33	9	16	17	1	0	57	33	119
2014	Compliance, inspection and enforcement	12	35	14	21	19	0	0	47	40	569
2014	Communications or public affairs	20	41	13	15	10	0	0	62	25	285
2014	Access to information and privacy	18	41	17	13	8	0	3	61	22	120
2014	Security	19	44	20	8	9	0	0	63	17	95
2014	Science and technology	23	31	12	18	16	0	0	54	34	49
2014	Legal services	33	41	12	13	2	0	0	74	15	58
2014	Administration and operations	18	38	16	16	12	0	0	57	28	3460
2014	Human resources	22	34	16	16	11	0	1	57	27	669
2014	Financial management	24	48	13	8	7	0	0	72	15	451
2014	Procurement	22	50	5	8	13	0	2	74	21	39
2014	Real property	29	46	11	9	4	0	0	76	13	54
2014	Materiel management	29	32	22	18	0	0	0	61	18	29
2014	Information management	29	39	10	11	11	0	0	68	22	285
2014	Information technology	22	44	15	11	7	0	0	66	19	1157
2014	Internal audit	13	48	14	17	9	0	0	60	26	66
2014	Evaluation	27	39	14	9	8	0	2	68	18	124
2014	Other services to the public	13	34	15	18	18	1	0	48	37	2202
2014	None of the above	18	40	15	14	13	0	0	58	27	2172

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	28	23	13	8	1	2	56	21	4346
2020	Health care practitioners	25	35	23	12	4	0	1	61	16	196
2020	Federal regulators	37	34	12	10	7	0	0	71	17	89
2020	Compliance, inspection and enforcement	22	32	20	15	10	1	1	55	25	852
2020	Communications or public affairs	45	32	11	7	5	0	0	77	12	266
2020	Access to information and privacy	44	26	19	7	3	0	0	71	10	178
2020	Security	50	24	12	8	3	2	0	76	12	106
2020	Science and technology	42	38	7	4	8	0	0	80	12	25
2020	Legal services	47	35	9	7	2	0	0	82	9	42
2020	Administration and operations	35	31	16	10	6	0	1	67	17	3934
2020	Human resources	44	32	13	6	3	0	0	77	10	841
2020	Financial management	49	33	11	4	3	0	0	82	7	468
2020	Procurement	49	35	5	1	7	1	0	86	9	69
2020	Real property	52	26	15	5	2	0	0	78	7	83
2020	Information management	42	32	16	6	4	0	0	74	10	275
2020	Information technology	45	35	11	4	4	0	0	81	8	931
2020	Internal audit	34	43	9	10	3	0	0	77	13	61
2020	Evaluation	35	39	13	7	4	1	1	76	11	124
2020	Data sciences	44	38	12	4	3	0	0	81	7	178
2020	Policy	38	34	14	9	5	0	0	72	14	999
2020	Project management	43	34	11	7	4	0	0	77	11	854
2020	Other services to the public	29	29	20	12	8	0	1	59	21	2383
2020	None of the above	31	32	19	10	6	1	1	65	16	1491
2019	Client contact centre	22	30	21	15	11	0	1	53	26	3058
2019	Health care practitioners	18	23	23	20	16	0	1	41	36	163
2019	Federal regulators	27	35	22	11	5	0	0	62	16	104
2019	Compliance, inspection and enforcement	22	33	20	14	11	0	0	55	25	710
2019	Communications or public affairs	36	39	11	11	3	0	0	76	14	264
2019	Access to information and privacy	38	29	19	11	3	0	1	67	13	130
2019	Security	49	32	9	4	6	0	0	81	10	99
2019	Science and technology	43	31	15	6	4	2	0	76	9	55
2019	Legal services	42	19	18	18	3	0	0	61	21	33
2019	Administration and operations	30	33	18	11	7	0	0	63	19	3139
2019	Human resources	39	35	11	9	7	0	0	74	16	731
2019	Financial management	40	34	14	5	6	0	0	75	11	428
2019	Procurement	48	36	9	3	4	0	0	84	7	56
2019	Real property	43	30	14	7	7	0	0	73	14	69
2019	Information management	36	35	13	10	5	0	0	71	15	258
2019	Information technology	43	34	13	6	4	0	0	77	11	899
2019	Internal audit	25	39	23	10	3	0	0	64	13	76
2019	Evaluation	31	33	19	8	9	0	0	64	17	130
2019	Data sciences	48	31	9	6	6	0	0	79	12	144
2019	Policy	38	34	12	10	5	0	0	73	15	886
2019	Project management	36	34	14	9	7	0	0	70	16	769
2019	Other services to the public	23	30	21	14	11	0	1	53	26	1920
2019	None of the above	29	34	17	11	8	0	0	64	20	1352
2018	Client contact centre	21	31	21	16	10	0	1	52	26	2953
2018	Health care practitioners	13	27	23	21	17	0	0	40	37	182
2018	Federal regulators	29	36	19	8	9	0	0	65	17	99
2018	Compliance, inspection and enforcement	22	31	19	16	10	0	1	54	27	691
2018	Communications or public affairs	37	35	14	8	6	0	0	72	14	245
2018	Access to information and privacy	32	31	22	10	4	0	0	63	15	111
2018	Security	39	25	20	10	6	0	0	64	16	62
2018	Science and technology	48	19	24	8	0	0	0	68	8	29
2018	Legal services	29	38	20	4	5	0	5	70	9	27
2018	Administration and operations	29	33	17	12	9	0	0	62	21	3010
2018	Human resources	41	32	15	7	4	0	0	74	11	640
2018	Financial management	37	37	13	8	4	0	1	75	12	378
2018	Procurement	37	37	15	8	2	0	0	75	10	48
2018	Real property	51	35	8	6	0	0	0	86	6	49
2018	Materiel management	38	30	17	8	7	0	0	68	15	13
2018	Information management	38	32	11	11	7	0	1	71	18	238
2018	Information technology	39	35	14	6	5	0	0	74	12	875
2018	Internal audit	31	42	6	14	6	0	1	74	20	83
2018	Evaluation	31	32	19	13	5	0	0	63	18	99
2018	Data sciences	50	29	10	9	3	0	0	79	11	153
2018	Policy	33	36	13	11	6	1	0	70	17	755
2018	Project management	37	31	14	10	7	0	0	68	17	735
2018	Other services to the public	21	30	21	15	12	0	1	52	27	1771
2018	None of the above	27	32	18	12	9	0	1	60	22	1181
2017	Client contact centre	21	32	20	15	10	0	1	54	26	3089
2017	Health care practitioners	18	26	23	19	13	1	0	44	33	147
2017	Federal regulators	35	33	14	10	6	0	1	69	17	98
2017	Compliance, inspection and enforcement	22	33	18	14	13	0	0	55	27	632
2017	Communications or public affairs	39	37	11	7	5	1	0	77	12	241
2017	Access to information and privacy	36	33	17	9	5	0	0	69	14	135
2017	Security	33	35	22	4	5	0	1	69	9	81
2017	Science and technology	39	33	17	5	2	0	4	75	7	40
2017	Legal services	37	34	14	6	9	0	0	71	15	35
2017	Administration and operations	29	33	17	13	8	0	0	62	21	3203
2017	Human resources	37	34	14	10	4	0	0	72	14	639
2017	Financial management	36	36	15	7	6	0	0	72	13	430
2017	Procurement	34	35	19	7	4	0	0	69	12	43
2017	Real property	38	45	11	2	4	0	0	83	6	52
2017	Materiel management	37	26	15	11	12	0	0	63	23	27
2017	Information management	34	38	15	8	4	1	0	72	13	240
2017	Information technology	36	37	15	8	5	0	0	73	13	919
2017	Internal audit	30	43	16	4	4	0	3	75	9	70
2017	Evaluation	48	28	9	9	7	0	0	75	16	87
2017	Data sciences	48	34	8	4	6	1	0	82	9	125
2017	Policy	37	36	12	9	5	0	0	73	15	762
2017	Project management	36	35	11	10	8	0	0	71	18	737
2017	Other services to the public	22	32	19	14	12	1	1	55	26	1899
2017	None of the above	28	33	17	13	8	0	0	62	21	1811
2014	Client contact centre	16	31	23	16	13	1	1	47	30	2935
2014	Health care practitioners	14	29	25	20	12	0	0	43	32	167
2014	Federal regulators	26	38	11	14	11	0	0	64	25	119
2014	Compliance, inspection and enforcement	19	32	19	19	12	0	0	51	30	569
2014	Communications or public affairs	30	34	16	13	7	0	0	64	20	285
2014	Access to information and privacy	27	40	12	14	7	0	1	68	20	120
2014	Security	23	39	19	11	7	0	0	63	18	95
2014	Science and technology	26	40	8	18	8	0	0	66	26	49
2014	Legal services	37	35	14	13	0	0	0	73	13	58
2014	Administration and operations	24	36	18	12	10	0	0	60	22	3460
2014	Human resources	28	36	16	12	7	0	1	65	20	669
2014	Financial management	36	39	12	6	6	0	0	76	12	451
2014	Procurement	22	43	8	10	13	0	3	67	24	39
2014	Real property	26	46	11	11	6	0	0	72	17	54
2014	Materiel management	29	28	19	21	0	0	3	59	22	29
2014	Information management	35	34	13	11	7	0	0	69	18	284
2014	Information technology	28	40	15	10	7	0	0	69	17	1156
2014	Internal audit	22	30	24	21	5	0	0	51	25	66
2014	Evaluation	30	38	14	12	6	0	1	69	17	124
2014	Other services to the public	17	31	19	16	15	1	1	49	32	2204
2014	None of the above	24	35	17	12	11	0	0	59	23	2172

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	40	11	8	2	0	0	79	10	4317
2020	Health care practitioners	46	39	9	5	1	0	0	85	6	193
2020	Federal regulators	36	43	6	8	7	0	0	80	15	88
2020	Compliance, inspection and enforcement	25	43	15	11	5	0	0	68	16	846
2020	Communications or public affairs	42	37	11	7	3	0	0	79	9	265
2020	Access to information and privacy	50	38	5	6	2	0	0	87	7	177
2020	Security	45	28	17	7	2	1	0	74	9	104
2020	Science and technology	38	35	11	12	0	4	0	76	12	25
2020	Legal services	46	38	12	0	5	0	0	84	5	42
2020	Administration and operations	38	40	12	8	3	0	0	78	10	3911
2020	Human resources	41	41	9	5	3	0	0	82	8	843
2020	Financial management	45	40	9	4	2	0	0	85	6	467
2020	Procurement	44	38	6	10	1	0	0	82	12	69
2020	Real property	42	42	7	5	4	0	0	85	8	83
2020	Information management	43	40	9	5	2	0	1	84	7	275
2020	Information technology	43	39	9	6	2	0	0	82	8	927
2020	Internal audit	41	45	6	3	5	0	0	85	8	61
2020	Evaluation	39	32	17	6	4	1	2	73	10	125
2020	Data sciences	32	48	11	5	3	1	1	81	8	180
2020	Policy	36	38	12	8	3	0	3	76	11	991
2020	Project management	39	39	11	7	3	0	0	79	10	844
2020	Other services to the public	38	38	12	8	4	0	0	76	12	2372
2020	None of the above	35	40	12	8	4	1	1	76	11	1483
2019	Client contact centre	32	43	12	9	4	0	0	75	13	3029
2019	Health care practitioners	26	29	16	15	14	0	0	55	28	161
2019	Federal regulators	35	37	13	11	3	1	1	73	14	105
2019	Compliance, inspection and enforcement	22	45	14	12	6	0	0	68	18	702
2019	Communications or public affairs	43	38	10	7	1	1	0	82	8	261
2019	Access to information and privacy	46	30	15	6	3	0	0	76	9	128
2019	Security	38	41	14	4	4	0	0	79	7	98
2019	Science and technology	39	27	21	7	2	0	3	69	9	55
2019	Legal services	35	45	6	12	3	0	0	80	15	31
2019	Administration and operations	31	41	14	9	4	0	0	73	13	3113
2019	Human resources	36	43	10	7	4	0	1	79	11	739
2019	Financial management	39	43	10	6	3	0	0	81	9	423
2019	Procurement	40	45	6	10	0	0	0	85	10	53
2019	Real property	29	36	11	18	4	1	0	66	23	68
2019	Information management	34	42	12	9	3	0	0	76	11	258
2019	Information technology	39	39	12	6	3	0	0	78	9	884
2019	Internal audit	28	45	14	11	1	0	0	73	13	77
2019	Evaluation	29	47	12	6	3	1	2	78	9	131
2019	Data sciences	43	32	15	5	2	1	2	77	8	143
2019	Policy	35	40	11	8	3	0	3	77	12	878
2019	Project management	33	38	11	12	4	0	1	72	17	752
2019	Other services to the public	31	39	14	11	6	0	0	69	17	1903
2019	None of the above	32	41	12	9	5	0	1	73	14	1327
2018	Client contact centre	30	43	13	9	4	0	0	73	14	2965
2018	Health care practitioners	23	30	21	16	10	0	0	54	25	182
2018	Federal regulators	42	28	14	11	4	1	0	71	15	101
2018	Compliance, inspection and enforcement	22	38	18	13	8	0	0	61	21	689
2018	Communications or public affairs	33	37	14	10	4	1	0	71	14	243
2018	Access to information and privacy	41	37	11	9	1	0	1	79	10	111
2018	Security	37	33	15	8	4	2	2	73	12	62
2018	Science and technology	16	55	14	11	3	0	0	71	15	29
2018	Legal services	24	45	14	16	0	0	0	70	16	28
2018	Administration and operations	31	37	15	11	6	0	0	68	17	3004
2018	Human resources	37	38	14	8	4	0	0	75	11	642
2018	Financial management	38	38	13	8	3	0	0	76	11	376
2018	Procurement	39	37	9	8	7	0	0	76	15	48
2018	Real property	44	30	14	8	4	0	0	74	12	50
2018	Materiel management	30	38	0	24	7	0	0	68	32	13
2018	Information management	37	37	11	9	5	1	0	75	14	239
2018	Information technology	34	40	14	7	4	0	0	74	11	880
2018	Internal audit	28	49	9	8	7	0	0	76	15	84
2018	Evaluation	31	39	14	10	5	0	1	71	15	99
2018	Data sciences	43	32	14	7	1	1	2	78	8	154
2018	Policy	30	37	15	10	4	1	3	69	15	757
2018	Project management	31	38	15	10	6	0	0	69	16	734
2018	Other services to the public	26	39	14	13	8	0	0	65	20	1769
2018	None of the above	29	38	15	10	7	0	0	67	18	1182
2017	Client contact centre	32	41	13	9	5	0	0	72	14	3086
2017	Health care practitioners	19	38	19	15	7	1	0	58	23	148
2017	Federal regulators	29	39	9	13	10	0	0	68	23	98
2017	Compliance, inspection and enforcement	25	39	14	12	10	0	0	64	22	632
2017	Communications or public affairs	36	37	11	10	5	1	0	74	15	240
2017	Access to information and privacy	39	37	16	5	2	1	0	76	7	135
2017	Security	30	45	16	4	5	0	1	75	9	81
2017	Science and technology	36	39	14	7	0	0	4	78	7	39
2017	Legal services	18	50	15	8	6	0	3	70	15	34
2017	Administration and operations	30	40	14	10	5	0	0	70	15	3205
2017	Human resources	39	39	12	8	3	0	0	77	11	637
2017	Financial management	33	43	13	7	4	0	0	77	10	431
2017	Procurement	32	38	14	12	4	0	0	70	16	43
2017	Real property	46	42	8	2	2	0	0	89	4	52
2017	Materiel management	26	36	19	7	8	0	4	65	16	27
2017	Information management	34	43	13	8	2	1	0	77	10	239
2017	Information technology	35	40	12	8	4	0	0	76	12	920
2017	Internal audit	35	48	4	10	3	0	0	83	13	70
2017	Evaluation	45	34	8	5	7	0	1	80	12	87
2017	Data sciences	42	32	14	9	3	0	0	74	12	124
2017	Policy	32	41	12	8	3	1	2	75	12	764
2017	Project management	32	39	11	10	6	1	0	72	17	736
2017	Other services to the public	28	39	13	11	7	0	0	68	19	1904
2017	None of the above	30	38	14	11	6	0	0	69	17	1813
2014	Client contact centre	24	41	17	11	7	0	0	65	18	2933
2014	Health care practitioners	19	43	17	15	6	0	0	62	21	167
2014	Federal regulators	21	32	23	13	8	2	1	55	22	119
2014	Compliance, inspection and enforcement	21	34	18	17	10	0	0	56	27	568
2014	Communications or public affairs	28	38	17	12	5	0	0	66	16	284
2014	Access to information and privacy	30	36	19	12	2	0	0	67	14	120
2014	Security	23	46	12	12	6	0	0	69	19	94
2014	Science and technology	31	40	10	14	6	0	0	70	20	49
2014	Legal services	36	38	19	7	0	0	0	74	7	58
2014	Administration and operations	25	40	17	12	6	0	0	65	18	3459
2014	Human resources	31	36	14	12	7	0	0	67	18	668
2014	Financial management	31	42	13	8	5	0	0	74	13	451
2014	Procurement	27	42	14	8	9	0	0	69	17	39
2014	Real property	26	44	11	15	4	0	0	70	19	54
2014	Materiel management	23	41	17	18	0	0	0	65	18	29
2014	Information management	34	35	13	11	7	0	0	69	17	285
2014	Information technology	27	42	15	11	5	0	0	69	16	1157
2014	Internal audit	19	43	24	8	6	0	0	62	14	66
2014	Evaluation	28	43	12	9	6	1	2	73	15	124
2014	Other services to the public	23	38	15	13	11	0	0	61	24	2203
2014	None of the above	25	38	16	12	8	0	1	64	20	2171

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	34	20	10	5	10	1	60	17	4339
2020	Health care practitioners	17	43	20	11	5	4	0	62	17	195
2020	Federal regulators	34	38	15	6	4	3	0	74	10	89
2020	Compliance, inspection and enforcement	16	40	19	14	7	5	0	58	22	853
2020	Communications or public affairs	30	43	11	8	3	5	0	76	12	267
2020	Access to information and privacy	35	33	19	6	2	5	0	72	9	180
2020	Security	26	44	15	7	3	5	0	74	10	105
2020	Science and technology	19	33	12	20	4	12	0	59	27	25
2020	Legal services	26	46	11	7	0	10	0	80	8	42
2020	Administration and operations	23	38	19	10	4	5	1	65	15	3927
2020	Human resources	29	41	15	5	3	5	1	75	9	843
2020	Financial management	28	45	16	5	2	4	0	77	7	472
2020	Procurement	27	42	15	9	3	3	2	72	12	70
2020	Real property	26	60	8	3	1	0	1	87	5	84
2020	Information management	29	37	17	9	2	4	1	70	12	277
2020	Information technology	28	39	17	7	3	5	0	71	11	932
2020	Internal audit	28	42	17	5	7	2	0	71	12	60
2020	Evaluation	22	41	23	10	2	2	0	65	12	125
2020	Data sciences	24	47	17	6	4	2	0	73	10	180
2020	Policy	22	44	18	10	3	3	0	68	13	996
2020	Project management	27	41	16	8	3	4	0	71	12	855
2020	Other services to the public	22	34	19	13	6	7	1	60	20	2386
2020	None of the above	22	37	20	10	4	6	1	64	15	1483
2019	Client contact centre	15	34	24	13	7	5	1	53	22	3053
2019	Health care practitioners	14	25	18	21	15	7	1	42	38	163
2019	Federal regulators	23	28	23	16	5	2	2	54	22	106
2019	Compliance, inspection and enforcement	13	36	23	16	7	5	0	52	24	711
2019	Communications or public affairs	24	43	17	9	3	4	0	70	13	265
2019	Access to information and privacy	23	36	15	15	6	4	1	63	21	130
2019	Security	26	39	23	8	2	2	1	67	10	100
2019	Science and technology	23	41	16	7	4	7	2	70	12	55
2019	Legal services	19	44	19	0	8	10	0	70	9	33
2019	Administration and operations	18	40	20	12	5	4	0	61	18	3137
2019	Human resources	24	40	21	8	4	3	0	66	12	738
2019	Financial management	27	36	20	6	5	5	0	67	12	429
2019	Procurement	37	38	14	6	0	5	0	79	7	56
2019	Real property	27	42	19	5	2	4	0	72	8	69
2019	Information management	22	36	23	10	4	4	1	61	15	257
2019	Information technology	25	39	20	8	3	4	0	67	12	898
2019	Internal audit	16	44	20	8	5	5	1	65	14	76
2019	Evaluation	17	38	23	12	6	4	0	57	18	131
2019	Data sciences	20	48	14	11	2	4	1	72	13	144
2019	Policy	21	43	17	11	3	3	0	67	15	890
2019	Project management	19	42	20	10	6	2	0	63	16	769
2019	Other services to the public	16	35	21	13	8	6	1	54	23	1922
2019	None of the above	19	38	19	11	6	6	1	61	18	1345
2018	Client contact centre	17	31	25	12	8	6	1	52	21	2982
2018	Health care practitioners	11	21	22	21	21	4	1	33	44	180
2018	Federal regulators	22	34	19	13	6	5	0	60	20	100
2018	Compliance, inspection and enforcement	15	32	23	14	11	5	0	50	26	698
2018	Communications or public affairs	25	42	20	9	3	2	0	68	12	245
2018	Access to information and privacy	24	33	27	8	3	6	0	60	11	110
2018	Security	21	33	27	8	7	3	0	57	15	62
2018	Science and technology	19	46	25	3	0	7	0	69	4	29
2018	Legal services	17	37	22	15	0	9	0	59	17	28
2018	Administration and operations	19	35	23	12	7	4	0	57	19	3023
2018	Human resources	28	38	19	7	4	3	1	68	12	646
2018	Financial management	25	39	19	6	5	5	1	67	13	377
2018	Procurement	21	45	23	4	7	0	0	66	10	48
2018	Real property	29	43	12	12	4	0	0	72	16	50
2018	Materiel management	23	29	32	9	7	0	0	52	17	13
2018	Information management	22	36	22	8	7	4	1	61	15	240
2018	Information technology	21	39	21	10	5	4	0	63	15	885
2018	Internal audit	25	36	18	6	9	5	1	65	15	83
2018	Evaluation	16	29	31	8	9	7	0	48	18	98
2018	Data sciences	34	33	16	12	2	3	1	69	15	154
2018	Policy	21	37	24	10	5	3	0	60	15	758
2018	Project management	24	38	19	9	6	3	0	64	16	741
2018	Other services to the public	16	29	23	15	12	5	1	48	28	1770
2018	None of the above	19	29	25	11	10	5	1	52	22	1193
2017	Client contact centre	18	31	22	13	8	8	1	53	23	3097
2017	Health care practitioners	10	27	17	25	15	6	0	39	43	147
2017	Federal regulators	26	37	13	13	9	3	0	65	22	98
2017	Compliance, inspection and enforcement	16	30	20	15	13	5	0	49	30	633
2017	Communications or public affairs	26	42	14	10	5	3	0	70	16	242
2017	Access to information and privacy	28	29	20	5	4	13	1	66	11	133
2017	Security	13	43	23	10	5	5	1	60	15	82
2017	Science and technology	26	37	24	9	0	0	4	65	10	40
2017	Legal services	17	53	20	3	3	5	0	74	6	36
2017	Administration and operations	18	34	21	13	7	6	1	56	22	3210
2017	Human resources	24	42	16	9	4	4	1	70	13	639
2017	Financial management	21	42	21	7	4	5	0	66	12	430
2017	Procurement	29	36	18	5	9	2	0	67	14	43
2017	Real property	35	32	16	9	4	4	0	70	14	51
2017	Materiel management	29	33	30	4	4	0	0	62	8	27
2017	Information management	22	36	21	11	5	7	0	61	17	238
2017	Information technology	21	37	22	9	5	6	1	62	14	921
2017	Internal audit	16	41	22	9	5	7	0	61	15	70
2017	Evaluation	24	40	15	10	5	5	1	68	16	87
2017	Data sciences	27	40	14	12	3	4	0	70	15	126
2017	Policy	24	40	18	9	4	4	1	67	14	763
2017	Project management	21	36	21	11	8	3	0	59	19	734
2017	Other services to the public	17	29	22	14	11	7	1	50	27	1904
2017	None of the above	19	32	21	13	8	6	1	54	23	1817

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	32	11	7	3	0	1	78	11	4340
2020	Health care practitioners	55	27	9	6	3	1	0	83	8	196
2020	Federal regulators	47	27	17	4	4	0	0	74	9	89
2020	Compliance, inspection and enforcement	42	36	12	7	2	0	0	78	10	856
2020	Communications or public affairs	50	30	9	8	3	0	0	80	11	267
2020	Access to information and privacy	59	25	11	2	3	0	0	84	5	179
2020	Security	49	33	7	8	3	0	0	83	10	105
2020	Science and technology	50	23	8	7	12	0	0	74	18	25
2020	Legal services	42	37	12	6	0	2	0	82	7	42
2020	Administration and operations	48	31	10	7	3	0	0	79	11	3926
2020	Human resources	51	30	7	7	3	0	1	82	10	844
2020	Financial management	59	25	8	4	2	0	0	85	7	469
2020	Procurement	56	30	5	6	3	0	0	86	9	70
2020	Real property	54	33	6	5	2	0	0	87	7	84
2020	Information management	54	31	8	5	2	0	0	85	7	276
2020	Information technology	55	30	8	3	3	0	1	86	6	928
2020	Internal audit	47	35	11	6	0	0	0	82	6	61
2020	Evaluation	52	28	9	9	2	0	0	80	11	124
2020	Data sciences	44	35	10	6	2	1	1	81	8	179
2020	Policy	40	32	12	11	6	0	0	72	17	997
2020	Project management	49	32	8	7	3	0	0	82	10	851
2020	Other services to the public	46	31	11	8	4	0	0	77	12	2376
2020	None of the above	45	31	11	8	4	0	1	77	12	1490
2019	Client contact centre	38	34	12	9	5	0	1	74	14	3052
2019	Health care practitioners	47	24	9	7	13	0	1	71	20	163
2019	Federal regulators	39	40	9	7	5	1	0	79	12	106
2019	Compliance, inspection and enforcement	40	36	12	7	5	0	0	77	12	710
2019	Communications or public affairs	55	33	4	5	2	1	0	89	7	265
2019	Access to information and privacy	53	28	10	8	2	0	0	81	9	131
2019	Security	52	30	8	10	0	0	0	82	10	101
2019	Science and technology	47	33	15	4	2	0	0	80	6	55
2019	Legal services	39	28	8	11	14	0	0	66	25	32
2019	Administration and operations	43	32	11	9	5	1	0	75	14	3135
2019	Human resources	52	27	8	8	4	0	1	80	12	741
2019	Financial management	48	35	7	5	5	0	0	83	10	429
2019	Procurement	58	26	5	8	2	0	0	85	10	56
2019	Real property	47	28	11	7	7	0	0	75	14	69
2019	Information management	46	35	9	8	2	1	0	81	10	258
2019	Information technology	54	30	7	4	3	1	1	85	8	897
2019	Internal audit	40	33	15	6	5	0	0	73	11	76
2019	Evaluation	45	29	13	8	4	1	0	75	12	131
2019	Data sciences	58	25	6	3	7	1	0	84	10	144
2019	Policy	47	32	8	9	5	0	0	79	13	889
2019	Project management	47	28	9	8	6	1	0	76	15	766
2019	Other services to the public	38	32	13	10	7	0	0	71	17	1929
2019	None of the above	41	32	12	8	5	0	1	74	14	1345
2018	Client contact centre	37	37	12	8	4	0	1	75	13	2974
2018	Health care practitioners	37	35	9	13	5	0	0	72	18	181
2018	Federal regulators	43	34	10	6	6	1	0	78	12	101
2018	Compliance, inspection and enforcement	36	39	11	9	5	0	0	75	14	697
2018	Communications or public affairs	45	35	8	11	1	0	0	80	12	241
2018	Access to information and privacy	46	34	11	7	1	0	1	81	8	111
2018	Security	47	26	11	9	5	2	0	73	15	61
2018	Science and technology	47	23	15	7	0	3	5	76	7	29
2018	Legal services	32	37	12	11	3	0	5	73	15	28
2018	Administration and operations	39	35	11	8	5	0	1	75	14	3013
2018	Human resources	52	31	6	6	4	0	1	83	10	646
2018	Financial management	46	34	10	5	4	0	0	80	9	377
2018	Procurement	59	20	12	4	4	0	0	79	9	47
2018	Real property	52	40	2	4	2	0	0	92	6	49
2018	Materiel management	30	29	34	7	0	0	0	59	7	13
2018	Information management	53	29	9	4	3	0	2	83	7	237
2018	Information technology	50	33	9	4	2	1	1	85	6	885
2018	Internal audit	44	30	15	5	6	0	0	74	11	83
2018	Evaluation	50	34	5	8	1	1	1	86	9	99
2018	Data sciences	56	28	8	6	1	0	1	84	8	153
2018	Policy	42	34	9	10	4	0	1	77	14	759
2018	Project management	43	32	9	10	5	0	0	76	15	741
2018	Other services to the public	34	36	13	10	6	0	0	70	17	1777
2018	None of the above	39	35	11	7	6	0	1	75	14	1193
2017	Client contact centre	38	35	12	9	6	0	1	73	14	3101
2017	Health care practitioners	40	34	9	10	7	0	0	74	17	148
2017	Federal regulators	49	32	9	7	3	0	0	81	10	98
2017	Compliance, inspection and enforcement	39	35	10	9	7	0	0	74	16	635
2017	Communications or public affairs	45	33	7	10	4	0	0	78	14	242
2017	Access to information and privacy	51	35	10	2	1	1	0	87	3	134
2017	Security	40	29	17	5	7	0	2	71	12	82
2017	Science and technology	44	31	7	9	5	0	4	78	15	40
2017	Legal services	35	35	14	11	6	0	0	70	17	36
2017	Administration and operations	39	33	11	9	6	0	1	73	15	3210
2017	Human resources	49	34	8	5	4	0	1	83	9	637
2017	Financial management	45	33	8	7	5	0	1	79	12	430
2017	Procurement	41	36	12	12	0	0	0	77	12	43
2017	Real property	61	28	6	4	0	0	2	90	4	52
2017	Materiel management	56	29	8	8	0	0	0	84	8	27
2017	Information management	50	30	9	5	3	1	1	82	9	240
2017	Information technology	53	30	8	5	3	0	1	84	8	922
2017	Internal audit	43	36	6	8	6	0	1	80	14	70
2017	Evaluation	41	40	11	7	1	0	0	81	8	87
2017	Data sciences	50	34	8	2	4	0	1	85	7	126
2017	Policy	40	37	9	9	6	0	0	77	15	762
2017	Project management	43	32	8	8	8	0	0	75	16	739
2017	Other services to the public	37	33	11	10	8	0	0	71	18	1903
2017	None of the above	38	34	11	9	8	0	1	73	17	1814
2014	Client contact centre	29	35	15	11	8	0	2	65	19	2932
2014	Health care practitioners	34	34	8	14	10	0	0	68	24	167
2014	Federal regulators	26	34	18	11	11	0	0	60	22	119
2014	Compliance, inspection and enforcement	28	35	12	12	12	0	1	64	24	569
2014	Communications or public affairs	35	32	15	12	5	0	1	68	17	285
2014	Access to information and privacy	34	30	15	8	10	1	2	66	18	119
2014	Security	37	29	15	15	4	0	0	66	19	95
2014	Science and technology	40	30	10	6	14	0	0	70	20	49
2014	Legal services	51	30	9	7	2	0	0	82	9	58
2014	Administration and operations	34	35	13	11	7	0	1	69	18	3459
2014	Human resources	37	35	12	9	6	0	1	72	15	669
2014	Financial management	44	34	11	3	6	0	2	80	9	451
2014	Procurement	48	31	10	6	6	0	0	79	11	39
2014	Real property	46	43	4	6	2	0	0	89	7	54
2014	Materiel management	33	32	6	11	11	0	6	70	24	29
2014	Information management	40	33	10	8	7	1	2	74	15	284
2014	Information technology	40	36	12	7	4	0	1	76	11	1156
2014	Internal audit	25	43	13	13	6	0	0	68	19	66
2014	Evaluation	34	35	11	9	8	1	1	71	17	124
2014	Other services to the public	29	33	15	12	10	1	1	63	22	2200
2014	None of the above	33	34	14	10	8	1	1	68	18	2171

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	28	12	3	2	1	3	83	6	4338
2020	Health care practitioners	39	27	23	5	3	1	1	68	8	197
2020	Federal regulators	33	29	22	8	7	0	1	62	15	89
2020	Compliance, inspection and enforcement	30	32	20	8	6	1	2	64	14	851
2020	Communications or public affairs	38	33	18	7	4	0	1	71	11	265
2020	Access to information and privacy	46	28	14	7	2	1	1	76	9	176
2020	Security	35	30	21	7	6	0	0	65	13	106
2020	Science and technology	37	39	8	12	3	0	0	77	16	25
2020	Legal services	64	19	11	4	2	0	0	83	6	42
2020	Administration and operations	37	31	19	7	4	1	1	69	12	3921
2020	Human resources	34	33	15	8	8	0	1	68	16	838
2020	Financial management	45	32	15	5	3	0	1	77	8	472
2020	Procurement	34	33	18	7	7	0	2	68	14	70
2020	Real property	37	23	17	8	11	2	1	62	20	82
2020	Information management	53	27	11	6	2	0	1	81	8	274
2020	Information technology	45	31	12	7	4	0	0	76	11	923
2020	Internal audit	45	40	7	8	0	0	0	85	8	60
2020	Evaluation	39	35	16	5	3	1	1	75	8	122
2020	Data sciences	40	35	17	6	1	0	1	75	7	178
2020	Policy	29	33	20	10	8	0	0	62	18	995
2020	Project management	36	31	20	8	5	0	0	67	12	848
2020	Other services to the public	41	30	17	6	4	1	2	73	9	2377
2020	None of the above	36	33	17	7	4	1	2	70	12	1481
2019	Client contact centre	53	27	11	3	1	0	4	84	5	3045
2019	Health care practitioners	16	23	30	16	11	0	4	41	28	161
2019	Federal regulators	35	30	20	5	7	2	1	67	13	104
2019	Compliance, inspection and enforcement	28	29	20	11	9	1	2	59	21	709
2019	Communications or public affairs	52	33	11	2	0	0	1	87	2	263
2019	Access to information and privacy	47	33	13	3	2	1	2	82	5	130
2019	Security	38	33	18	8	3	1	0	71	11	99
2019	Science and technology	42	31	20	2	4	2	0	74	5	55
2019	Legal services	57	27	11	3	3	0	0	83	6	33
2019	Administration and operations	39	31	18	7	4	0	1	71	12	3107
2019	Human resources	38	31	17	7	4	0	1	70	12	736
2019	Financial management	45	37	11	4	3	0	0	82	7	424
2019	Procurement	42	36	12	5	5	0	0	78	10	57
2019	Real property	38	27	18	10	7	0	0	66	16	69
2019	Information management	46	33	16	3	2	0	0	79	5	257
2019	Information technology	47	32	12	5	3	0	0	80	8	891
2019	Internal audit	54	24	8	11	4	0	0	77	15	77
2019	Evaluation	38	34	17	4	4	2	1	74	8	128
2019	Data sciences	56	25	12	5	2	0	0	81	7	145
2019	Policy	35	38	16	7	4	0	0	72	11	881
2019	Project management	38	31	19	8	4	0	0	69	12	763
2019	Other services to the public	40	29	18	6	4	1	2	72	10	1915
2019	None of the above	41	30	16	6	3	0	2	73	10	1337
2018	Client contact centre	55	26	10	3	1	0	4	85	4	2986
2018	Health care practitioners	16	28	27	15	9	0	5	46	25	180
2018	Federal regulators	41	28	17	9	6	0	0	68	15	100
2018	Compliance, inspection and enforcement	29	33	18	12	8	0	0	62	20	700
2018	Communications or public affairs	42	34	11	9	3	0	0	76	12	245
2018	Access to information and privacy	60	20	10	6	1	0	3	82	7	110
2018	Security	26	40	12	12	10	0	0	66	22	62
2018	Science and technology	36	53	5	3	0	0	3	92	4	29
2018	Legal services	46	25	22	0	3	0	4	73	4	28
2018	Administration and operations	38	30	17	8	5	0	1	69	13	3028
2018	Human resources	38	31	18	8	5	0	0	69	13	648
2018	Financial management	39	37	14	6	3	0	0	77	10	378
2018	Procurement	58	18	13	9	0	2	0	78	9	48
2018	Real property	29	34	20	10	6	0	0	64	16	49
2018	Materiel management	29	24	32	7	7	0	0	53	15	13
2018	Information management	50	31	13	4	1	0	1	82	5	240
2018	Information technology	48	29	12	6	3	0	1	78	10	884
2018	Internal audit	40	33	18	7	2	0	0	72	10	84
2018	Evaluation	34	30	25	10	1	0	0	64	11	99
2018	Data sciences	44	33	16	5	1	0	1	78	6	153
2018	Policy	37	31	17	8	6	0	1	69	14	761
2018	Project management	38	33	18	7	3	0	0	71	11	746
2018	Other services to the public	38	29	21	6	4	1	2	69	10	1782
2018	None of the above	40	28	20	6	5	0	1	69	11	1194
2017	Client contact centre	55	27	9	3	1	0	5	87	4	3101
2017	Health care practitioners	34	31	19	6	4	1	6	69	10	148
2017	Federal regulators	32	34	12	13	7	0	2	67	21	98
2017	Compliance, inspection and enforcement	27	33	19	11	7	1	2	62	18	635
2017	Communications or public affairs	38	38	14	7	3	0	0	76	10	242
2017	Access to information and privacy	48	31	12	3	2	1	2	83	5	135
2017	Security	43	32	12	7	5	0	1	76	12	82
2017	Science and technology	45	25	16	14	0	0	0	70	14	40
2017	Legal services	32	41	14	5	3	0	6	77	8	36
2017	Administration and operations	36	33	18	7	3	0	1	71	11	3211
2017	Human resources	32	39	15	9	3	0	2	73	13	639
2017	Financial management	46	37	10	4	2	0	1	84	6	432
2017	Procurement	45	32	11	7	2	0	2	79	9	43
2017	Real property	34	38	19	4	4	0	2	73	8	52
2017	Materiel management	35	40	22	4	0	0	0	75	4	27
2017	Information management	51	32	10	4	2	0	2	84	6	241
2017	Information technology	50	35	8	4	2	0	0	85	6	925
2017	Internal audit	36	47	6	10	2	0	0	83	12	70
2017	Evaluation	43	28	14	13	0	1	1	73	13	87
2017	Data sciences	48	34	11	6	2	0	0	82	8	126
2017	Policy	38	37	13	7	4	0	0	75	11	764
2017	Project management	39	34	16	6	4	1	1	74	10	740
2017	Other services to the public	43	29	15	5	4	1	4	75	9	1905
2017	None of the above	40	30	17	7	4	0	3	72	11	1818
2014	Client contact centre	57	27	9	2	1	0	3	87	4	2934
2014	Health care practitioners	34	32	21	4	4	1	6	70	8	167
2014	Federal regulators	22	33	23	8	12	1	2	57	20	119
2014	Compliance, inspection and enforcement	29	33	17	11	8	0	1	63	20	569
2014	Communications or public affairs	38	38	15	6	2	0	1	77	8	285
2014	Access to information and privacy	39	27	19	10	5	0	1	67	14	120
2014	Security	35	29	21	7	6	0	1	65	14	95
2014	Science and technology	46	34	14	0	4	0	2	82	4	49
2014	Legal services	41	25	27	5	2	0	0	66	7	58
2014	Administration and operations	37	33	18	7	4	0	1	71	11	3463
2014	Human resources	35	32	20	7	6	0	1	67	13	668
2014	Financial management	39	38	13	6	3	0	1	78	9	451
2014	Procurement	34	36	8	7	15	0	0	70	22	39
2014	Real property	31	50	11	2	6	0	0	82	7	54
2014	Materiel management	53	17	17	3	6	0	3	72	10	29
2014	Information management	41	35	16	3	3	0	1	77	7	285
2014	Information technology	45	35	12	5	2	0	0	80	8	1156
2014	Internal audit	44	18	18	15	0	2	4	65	16	66
2014	Evaluation	46	34	10	6	1	1	2	82	8	124
2014	Other services to the public	40	29	17	6	5	1	2	71	12	2203
2014	None of the above	37	33	17	7	5	0	1	71	12	2173

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	28	72	4357
2020	Health care practitioners	49	51	197
2020	Federal regulators	40	60	87
2020	Compliance, inspection and enforcement	44	56	856
2020	Communications or public affairs	34	66	267
2020	Access to information and privacy	39	61	180
2020	Security	25	75	106
2020	Science and technology	41	59	25
2020	Legal services	28	72	41
2020	Administration and operations	38	62	3943
2020	Human resources	41	59	846
2020	Financial management	45	55	472
2020	Procurement	43	57	70
2020	Real property	50	50	83
2020	Information management	37	63	277
2020	Information technology	31	69	934
2020	Internal audit	39	61	61
2020	Evaluation	42	58	125
2020	Data sciences	42	58	180
2020	Policy	39	61	999
2020	Project management	40	60	855
2020	Other services to the public	34	66	2387
2020	None of the above	35	65	1494

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	14	12	4	5	10	28	65	15	4354
2020	Health care practitioners	50	18	8	2	3	6	13	85	5	196
2020	Federal regulators	53	14	11	4	2	3	11	79	8	89
2020	Compliance, inspection and enforcement	43	20	9	2	3	8	14	81	7	855
2020	Communications or public affairs	49	17	10	3	3	6	13	80	7	266
2020	Access to information and privacy	46	11	13	2	3	5	19	75	7	180
2020	Security	47	17	11	4	0	7	15	80	6	106
2020	Science and technology	39	19	0	7	0	12	22	89	11	25
2020	Legal services	42	22	11	2	5	8	11	78	8	41
2020	Administration and operations	44	18	10	3	3	7	15	80	7	3940
2020	Human resources	56	20	6	2	1	6	9	90	4	847
2020	Financial management	57	17	7	2	2	6	10	88	4	472
2020	Procurement	61	12	8	1	0	4	15	89	2	70
2020	Real property	63	15	6	3	0	2	9	89	4	84
2020	Information management	48	18	9	2	2	6	14	83	5	277
2020	Information technology	59	15	8	1	1	6	9	88	2	933
2020	Internal audit	46	20	11	7	0	10	7	78	8	61
2020	Evaluation	42	25	10	1	2	8	13	85	3	125
2020	Data sciences	58	18	9	2	2	8	3	86	4	180
2020	Policy	55	17	7	3	2	5	10	86	5	998
2020	Project management	58	16	7	2	1	5	11	88	3	855
2020	Other services to the public	38	13	13	4	4	8	21	72	10	2381
2020	None of the above	40	16	12	4	3	8	18	75	9	1488

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	25	38	37	4361
2020	Health care practitioners	10	63	27	197
2020	Federal regulators	27	39	34	88
2020	Compliance, inspection and enforcement	30	32	38	855
2020	Communications or public affairs	33	34	33	267
2020	Access to information and privacy	19	45	36	180
2020	Security	29	38	33	106
2020	Science and technology	19	45	36	25
2020	Legal services	21	32	47	42
2020	Administration and operations	28	36	36	3947
2020	Human resources	32	35	33	847
2020	Financial management	26	39	35	472
2020	Procurement	27	45	29	70
2020	Real property	23	36	41	84
2020	Information management	25	40	34	277
2020	Information technology	20	49	31	932
2020	Internal audit	21	54	24	61
2020	Evaluation	27	41	32	125
2020	Data sciences	32	32	36	180
2020	Policy	38	26	36	1000
2020	Project management	31	32	38	857
2020	Other services to the public	23	39	38	2391
2020	None of the above	21	41	38	1496
2019	Client contact centre	29	34	36	3070
2019	Health care practitioners	16	49	34	163
2019	Federal regulators	30	35	36	106
2019	Compliance, inspection and enforcement	31	28	41	712
2019	Communications or public affairs	39	26	35	265
2019	Access to information and privacy	27	32	41	132
2019	Security	27	40	33	101
2019	Science and technology	21	41	38	55
2019	Legal services	18	35	47	33
2019	Administration and operations	34	29	37	3147
2019	Human resources	36	32	31	741
2019	Financial management	31	36	33	430
2019	Procurement	31	28	41	57
2019	Real property	36	27	36	69
2019	Information management	30	34	36	258
2019	Information technology	21	45	35	900
2019	Internal audit	34	29	37	77
2019	Evaluation	42	23	35	131
2019	Data sciences	32	29	39	145
2019	Policy	46	22	32	890
2019	Project management	42	27	32	771
2019	Other services to the public	25	36	39	1930
2019	None of the above	28	34	38	1353
2018	Client contact centre	28	37	35	2988
2018	Health care practitioners	17	54	30	181
2018	Federal regulators	31	38	31	98
2018	Compliance, inspection and enforcement	29	32	39	699
2018	Communications or public affairs	42	25	33	245
2018	Access to information and privacy	25	34	41	111
2018	Security	33	32	35	62
2018	Science and technology	16	50	35	30
2018	Legal services	25	38	37	28
2018	Administration and operations	30	34	36	3030
2018	Human resources	34	34	32	646
2018	Financial management	32	38	30	377
2018	Procurement	36	39	25	48
2018	Real property	22	30	48	49
2018	Materiel management	9	45	46	13
2018	Information management	33	30	37	240
2018	Information technology	21	43	36	888
2018	Internal audit	34	25	41	84
2018	Evaluation	29	31	40	99
2018	Data sciences	39	30	32	153
2018	Policy	49	18	33	764
2018	Project management	39	26	34	746
2018	Other services to the public	26	36	38	1785
2018	None of the above	28	35	37	1196
2017	Client contact centre	27	38	35	3103
2017	Health care practitioners	15	54	31	147
2017	Federal regulators	23	41	35	98
2017	Compliance, inspection and enforcement	28	35	37	634
2017	Communications or public affairs	36	28	36	242
2017	Access to information and privacy	22	44	33	135
2017	Security	32	37	31	82
2017	Science and technology	23	42	35	40
2017	Legal services	32	31	37	36
2017	Administration and operations	30	35	35	3209
2017	Human resources	35	36	29	639
2017	Financial management	35	28	37	432
2017	Procurement	34	37	29	43
2017	Real property	28	42	30	52
2017	Materiel management	10	45	44	27
2017	Information management	29	34	36	241
2017	Information technology	22	44	34	924
2017	Internal audit	21	39	40	70
2017	Evaluation	34	33	33	87
2017	Data sciences	31	35	34	126
2017	Policy	41	24	35	764
2017	Project management	39	28	33	739
2017	Other services to the public	22	39	39	1907
2017	None of the above	27	38	35	1815
2014	Client contact centre	28	40	32	2933
2014	Health care practitioners	11	63	26	167
2014	Federal regulators	38	29	33	119
2014	Compliance, inspection and enforcement	30	34	36	569
2014	Communications or public affairs	44	19	38	285
2014	Access to information and privacy	29	30	41	120
2014	Security	28	31	41	95
2014	Science and technology	16	45	39	49
2014	Legal services	24	38	38	58
2014	Administration and operations	31	32	37	3462
2014	Human resources	38	29	33	669
2014	Financial management	31	35	35	450
2014	Procurement	42	26	32	39
2014	Real property	34	33	33	54
2014	Materiel management	28	30	42	29
2014	Information management	34	34	32	285
2014	Information technology	22	41	37	1157
2014	Internal audit	19	42	39	66
2014	Evaluation	33	33	34	124
2014	Other services to the public	24	36	39	2204
2014	None of the above	33	31	36	2173

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	9	50	31	2	4	3	1081
2020	Health care practitioners	56	26	5	10	0	3	20
2020	Federal regulators	13	50	33	0	4	0	24
2020	Compliance, inspection and enforcement	13	39	40	3	1	4	257
2020	Communications or public affairs	3	37	36	3	12	9	85
2020	Access to information and privacy	3	53	29	6	6	3	33
2020	Security	17	32	31	3	11	7	30
2020	Administration and operations	12	49	29	3	2	5	1090
2020	Human resources	10	48	31	2	5	4	269
2020	Financial management	10	57	21	5	2	5	125
2020	Procurement	11	45	17	0	17	10	17
2020	Real property	10	59	21	0	5	5	19
2020	Information management	11	39	30	4	13	3	69
2020	Information technology	17	49	16	8	7	3	182
2020	Internal audit	23	46	24	0	0	7	13
2020	Evaluation	18	44	29	0	0	9	34
2020	Data sciences	5	35	30	13	7	8	57
2020	Policy	5	37	46	4	3	6	384
2020	Project management	9	46	32	4	5	4	263
2020	Other services to the public	12	43	32	4	4	5	549
2020	None of the above	18	37	33	2	3	7	323
2019	Client contact centre	11	43	35	5	3	4	894
2019	Health care practitioners	38	14	22	19	4	4	26
2019	Federal regulators	23	33	30	14	0	0	32
2019	Compliance, inspection and enforcement	10	36	43	6	3	3	221
2019	Communications or public affairs	9	28	34	4	15	9	102
2019	Access to information and privacy	11	40	28	7	8	5	39
2019	Security	11	40	29	4	13	4	26
2019	Science and technology	17	35	9	8	14	17	11
2019	Administration and operations	12	38	35	5	6	6	1061
2019	Human resources	11	38	37	3	5	7	269
2019	Financial management	10	40	33	1	3	12	137
2019	Procurement	11	61	17	0	0	11	17
2019	Real property	4	23	49	4	13	8	24
2019	Information management	12	25	42	7	8	7	82
2019	Information technology	21	37	27	2	7	6	185
2019	Internal audit	33	15	26	0	6	19	25
2019	Evaluation	9	24	44	5	14	4	54
2019	Data sciences	4	37	48	0	3	8	47
2019	Policy	5	31	52	3	3	6	409
2019	Project management	10	41	35	2	6	7	319
2019	Other services to the public	16	31	36	9	3	5	477
2019	None of the above	15	33	36	6	4	6	378
2018	Client contact centre	12	41	32	6	3	6	828
2018	Health care practitioners	51	10	15	15	3	6	30
2018	Federal regulators	25	21	37	3	10	3	31
2018	Compliance, inspection and enforcement	14	31	43	5	2	4	202
2018	Communications or public affairs	7	32	45	3	9	5	102
2018	Access to information and privacy	3	51	26	4	16	0	27
2018	Security	19	25	42	5	5	5	20
2018	Administration and operations	12	38	36	4	4	5	917
2018	Human resources	6	41	37	4	5	6	219
2018	Financial management	15	44	33	2	2	5	120
2018	Procurement	22	17	53	0	8	0	17
2018	Real property	0	36	45	0	9	10	11
2018	Information management	5	42	33	2	10	8	81
2018	Information technology	19	40	26	7	7	2	187
2018	Internal audit	17	27	25	10	3	17	29
2018	Evaluation	22	17	41	10	4	7	29
2018	Data sciences	10	34	37	5	7	7	59
2018	Policy	6	31	47	3	6	7	375
2018	Project management	10	38	35	4	6	7	291
2018	Other services to the public	15	30	35	8	6	6	458
2018	None of the above	18	33	32	4	6	7	329
2017	Client contact centre	15	37	32	6	4	5	833
2017	Health care practitioners	48	5	22	14	5	8	23
2017	Federal regulators	35	5	36	9	16	0	22
2017	Compliance, inspection and enforcement	10	28	44	5	3	9	174
2017	Communications or public affairs	13	30	32	10	10	5	89
2017	Access to information and privacy	6	19	56	3	10	7	31
2017	Security	27	22	26	16	0	9	26
2017	Legal services	26	9	43	0	14	9	11
2017	Administration and operations	14	38	32	4	6	6	966
2017	Human resources	14	42	22	4	10	7	220
2017	Financial management	13	39	32	2	11	3	149
2017	Procurement	19	21	41	0	0	20	15
2017	Real property	27	27	33	7	0	7	15
2017	Information management	17	32	28	8	8	8	71
2017	Information technology	25	33	24	6	9	2	196
2017	Internal audit	27	27	39	0	0	7	15
2017	Evaluation	18	34	29	0	5	13	29
2017	Data sciences	10	27	32	10	22	0	39
2017	Policy	4	32	43	4	9	8	314
2017	Project management	13	35	32	7	6	7	292
2017	Other services to the public	14	29	37	8	5	6	427
2017	None of the above	21	31	30	4	8	6	500
2014	Client contact centre	19	29	35	8	9999	9	817
2014	Health care practitioners	73	5	0	11	9999	11	19
2014	Federal regulators	22	16	41	15	9999	7	46
2014	Compliance, inspection and enforcement	18	23	40	12	9999	7	171
2014	Communications or public affairs	4	32	47	9	9999	8	125
2014	Access to information and privacy	11	26	36	17	9999	10	36
2014	Security	29	23	37	8	9999	3	27
2014	Legal services	30	15	40	7	9999	7	13
2014	Administration and operations	14	33	36	9	9999	8	1099
2014	Human resources	14	27	36	6	9999	18	257
2014	Financial management	15	38	41	4	9999	3	138
2014	Procurement	39	19	29	0	9999	12	16
2014	Real property	11	16	60	12	9999	0	18
2014	Information management	5	33	36	10	9999	17	97
2014	Information technology	16	44	27	7	9999	6	248
2014	Internal audit	16	30	27	8	9999	19	12
2014	Evaluation	5	19	52	5	9999	19	41
2014	Other services to the public	18	28	32	12	9999	10	538
2014	None of the above	15	29	40	7	9999	9	738

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	35	8	4	2	0	0	87	5	4330
2020	Health care practitioners	63	30	6	1	0	0	1	93	1	195
2020	Federal regulators	53	37	6	2	2	0	0	90	4	89
2020	Compliance, inspection and enforcement	39	41	10	6	3	0	0	81	9	853
2020	Communications or public affairs	50	38	8	3	1	0	0	88	4	267
2020	Access to information and privacy	60	32	6	2	1	0	0	92	3	178
2020	Security	54	28	10	8	1	0	0	82	8	106
2020	Science and technology	60	24	7	8	0	0	0	84	8	25
2020	Legal services	60	26	2	12	0	0	0	86	12	41
2020	Administration and operations	51	36	8	3	2	0	0	87	5	3927
2020	Human resources	51	37	7	3	1	0	0	89	4	834
2020	Financial management	56	33	8	2	1	0	0	89	3	467
2020	Procurement	55	37	6	0	0	0	2	94	0	68
2020	Real property	51	38	5	4	1	0	1	90	5	82
2020	Information management	52	33	10	3	2	1	0	85	5	275
2020	Information technology	50	37	8	3	1	0	0	87	4	930
2020	Internal audit	49	33	8	9	2	0	0	82	10	61
2020	Evaluation	54	33	7	3	3	0	0	88	5	124
2020	Data sciences	41	38	11	8	2	0	0	80	9	179
2020	Policy	50	36	6	5	3	0	0	86	8	996
2020	Project management	53	35	6	5	2	0	0	88	6	853
2020	Other services to the public	52	34	8	4	2	0	0	86	6	2373
2020	None of the above	47	36	9	5	3	0	0	84	7	1482
2019	Client contact centre	43	41	9	4	2	0	0	84	7	3045
2019	Health care practitioners	37	44	12	4	2	0	1	81	7	162
2019	Federal regulators	42	38	11	7	1	0	0	80	8	105
2019	Compliance, inspection and enforcement	37	45	8	7	3	0	0	82	10	711
2019	Communications or public affairs	48	37	8	5	2	0	0	85	7	264
2019	Access to information and privacy	55	32	7	4	3	0	0	87	6	130
2019	Security	49	39	11	1	0	0	0	88	1	97
2019	Science and technology	39	42	13	2	4	0	0	82	6	54
2019	Legal services	44	39	12	6	0	0	0	83	6	32
2019	Administration and operations	43	40	9	5	2	0	0	84	7	3131
2019	Human resources	46	40	8	4	2	0	0	86	6	733
2019	Financial management	44	41	7	4	3	0	0	85	7	427
2019	Procurement	48	39	10	2	2	0	0	86	4	56
2019	Real property	44	35	7	7	7	0	0	80	14	69
2019	Information management	40	40	10	6	3	0	0	81	9	259
2019	Information technology	47	39	9	4	2	0	0	86	5	894
2019	Internal audit	40	46	6	6	1	0	0	86	8	76
2019	Evaluation	55	29	9	3	3	0	0	84	6	131
2019	Data sciences	48	37	8	3	4	0	0	85	7	144
2019	Policy	48	38	7	4	3	0	0	86	7	882
2019	Project management	47	37	8	5	3	0	0	84	8	765
2019	Other services to the public	46	36	11	4	2	0	0	83	7	1911
2019	None of the above	43	39	10	4	3	0	0	83	7	1346
2018	Client contact centre	44	42	9	3	1	0	0	86	5	2980
2018	Health care practitioners	46	38	9	4	2	1	0	85	6	182
2018	Federal regulators	59	27	7	7	1	0	0	85	8	101
2018	Compliance, inspection and enforcement	41	41	10	6	2	0	0	82	8	700
2018	Communications or public affairs	45	39	8	5	2	0	0	85	7	245
2018	Access to information and privacy	52	38	8	0	1	0	1	91	1	111
2018	Security	55	32	10	2	2	0	0	87	3	62
2018	Science and technology	30	56	14	0	0	0	0	86	0	29
2018	Legal services	60	26	11	3	0	0	0	86	3	28
2018	Administration and operations	45	41	8	3	2	0	0	87	5	3017
2018	Human resources	47	40	7	3	2	1	0	88	5	643
2018	Financial management	46	43	6	2	2	0	0	89	4	377
2018	Procurement	40	46	10	4	0	0	0	85	4	48
2018	Real property	56	30	12	0	0	0	2	88	0	50
2018	Materiel management	23	62	7	8	0	0	0	85	8	13
2018	Information management	45	39	7	7	2	0	0	84	9	237
2018	Information technology	46	38	10	4	2	0	0	84	5	883
2018	Internal audit	46	43	4	5	2	0	0	89	7	84
2018	Evaluation	49	40	6	5	0	1	0	89	5	99
2018	Data sciences	50	39	7	3	1	0	0	89	4	154
2018	Policy	48	39	6	4	2	1	0	88	6	761
2018	Project management	47	37	8	6	1	0	0	85	7	737
2018	Other services to the public	45	41	8	4	2	0	0	86	6	1778
2018	None of the above	44	40	8	5	2	1	0	84	7	1183
2017	Client contact centre	41	42	9	4	2	0	0	84	7	3097
2017	Health care practitioners	42	39	8	6	4	0	0	81	10	147
2017	Federal regulators	42	46	7	4	2	0	0	88	6	97
2017	Compliance, inspection and enforcement	36	44	10	4	6	0	0	80	10	635
2017	Communications or public affairs	38	42	8	8	3	0	0	81	11	241
2017	Access to information and privacy	57	30	7	3	1	2	0	89	4	135
2017	Security	35	44	12	6	1	1	1	80	7	82
2017	Science and technology	36	56	2	0	2	0	4	95	2	40
2017	Legal services	42	47	9	0	3	0	0	88	3	35
2017	Administration and operations	41	42	10	4	2	0	0	84	6	3206
2017	Human resources	49	37	8	4	2	0	0	86	6	637
2017	Financial management	35	50	8	4	2	0	0	85	6	431
2017	Procurement	39	41	9	11	0	0	0	80	11	43
2017	Real property	39	49	8	4	0	0	0	89	4	52
2017	Materiel management	55	26	4	7	8	0	0	81	15	27
2017	Information management	43	40	10	5	1	1	0	83	7	239
2017	Information technology	42	40	10	5	2	0	0	83	7	924
2017	Internal audit	48	40	6	7	0	0	0	88	7	70
2017	Evaluation	56	30	9	5	1	0	0	85	6	87
2017	Data sciences	42	42	7	5	4	0	0	84	9	126
2017	Policy	48	39	6	5	1	0	0	87	6	763
2017	Project management	43	38	9	7	4	0	0	81	10	738
2017	Other services to the public	44	39	9	5	3	0	0	83	8	1901
2017	None of the above	42	38	11	5	3	0	0	81	8	1816
2014	Client contact centre	36	44	12	5	3	0	0	80	8	2934
2014	Health care practitioners	31	45	15	5	3	0	0	77	9	166
2014	Federal regulators	36	40	15	5	4	0	0	76	9	119
2014	Compliance, inspection and enforcement	33	42	12	8	5	0	0	75	13	569
2014	Communications or public affairs	32	48	11	5	4	0	0	80	9	285
2014	Access to information and privacy	49	31	13	7	1	1	0	80	7	119
2014	Security	32	48	11	6	3	0	0	80	9	95
2014	Science and technology	35	42	8	12	4	0	0	76	16	49
2014	Legal services	58	31	5	7	0	0	0	88	7	58
2014	Administration and operations	37	42	12	5	3	1	0	79	8	3461
2014	Human resources	40	42	10	4	3	1	0	83	7	668
2014	Financial management	39	46	10	4	2	0	0	85	5	451
2014	Procurement	41	40	6	8	6	0	0	81	14	39
2014	Real property	32	46	11	7	4	0	0	78	11	54
2014	Materiel management	34	42	17	8	0	0	0	76	8	29
2014	Information management	42	38	11	4	4	0	0	81	8	285
2014	Information technology	37	43	11	5	3	1	0	80	8	1154
2014	Internal audit	40	40	13	3	5	0	0	79	8	66
2014	Evaluation	31	45	15	5	1	2	0	78	6	124
2014	Other services to the public	37	40	13	5	4	1	0	78	9	2204
2014	None of the above	35	42	13	5	4	1	0	78	10	2172

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	40	14	5	2	2	0	79	7	4351
2020	Health care practitioners	38	37	16	6	0	2	0	77	6	196
2020	Federal regulators	33	39	15	7	3	2	0	75	10	89
2020	Compliance, inspection and enforcement	23	42	18	10	4	2	0	67	14	855
2020	Communications or public affairs	37	42	11	6	1	1	0	81	8	267
2020	Access to information and privacy	45	41	9	2	2	1	0	87	4	180
2020	Security	31	47	13	5	2	1	1	79	7	105
2020	Science and technology	28	25	19	20	0	8	0	58	21	25
2020	Legal services	34	46	11	2	2	5	0	83	5	42
2020	Administration and operations	32	44	15	6	2	1	0	77	8	3937
2020	Human resources	38	42	12	4	2	2	0	81	6	845
2020	Financial management	39	42	14	3	2	1	0	82	4	472
2020	Procurement	32	48	13	5	1	1	0	81	6	70
2020	Real property	31	47	15	6	0	0	1	78	6	84
2020	Information management	34	45	13	6	1	1	0	80	7	275
2020	Information technology	30	43	16	6	3	2	0	75	9	932
2020	Internal audit	38	41	7	11	2	2	0	80	13	61
2020	Evaluation	30	46	16	6	1	2	0	77	6	124
2020	Data sciences	28	43	16	10	2	1	0	72	12	180
2020	Policy	30	44	13	9	3	2	0	75	12	1000
2020	Project management	33	44	15	6	2	0	0	77	8	856
2020	Other services to the public	35	39	15	6	3	1	0	75	9	2382
2020	None of the above	31	42	16	6	3	2	0	74	10	1488
2019	Client contact centre	30	42	16	7	3	1	0	73	10	3057
2019	Health care practitioners	26	33	23	10	4	3	0	61	15	162
2019	Federal regulators	21	46	22	8	2	1	0	68	10	105
2019	Compliance, inspection and enforcement	20	46	18	11	3	0	0	67	15	710
2019	Communications or public affairs	33	49	11	5	2	1	0	82	7	264
2019	Access to information and privacy	34	41	11	9	2	2	1	77	12	131
2019	Security	26	50	13	5	3	3	1	78	8	101
2019	Science and technology	25	40	13	16	4	2	0	67	20	55
2019	Legal services	19	55	12	11	3	0	0	74	14	33
2019	Administration and operations	27	45	16	8	3	1	0	73	11	3140
2019	Human resources	28	46	17	6	2	2	0	75	8	740
2019	Financial management	31	51	13	4	1	0	0	82	5	429
2019	Procurement	38	41	11	11	0	0	0	78	11	56
2019	Real property	26	55	14	5	0	0	0	81	5	69
2019	Information management	30	40	22	6	1	1	0	71	7	257
2019	Information technology	26	47	17	7	3	1	0	74	9	897
2019	Internal audit	27	45	13	14	0	1	0	73	14	77
2019	Evaluation	30	33	22	7	2	5	0	66	10	130
2019	Data sciences	24	48	19	6	3	0	0	72	9	145
2019	Policy	27	46	14	9	2	1	0	74	11	888
2019	Project management	22	49	16	8	4	1	0	72	13	770
2019	Other services to the public	27	42	19	7	5	1	0	69	12	1924
2019	None of the above	25	44	18	8	3	2	0	71	11	1350
2018	Client contact centre	29	45	16	7	2	1	0	74	9	2973
2018	Health care practitioners	19	42	19	16	4	1	0	62	19	182
2018	Federal regulators	33	38	18	9	1	1	0	72	10	100
2018	Compliance, inspection and enforcement	22	46	17	10	4	1	0	69	14	697
2018	Communications or public affairs	27	46	12	10	4	0	0	73	14	243
2018	Access to information and privacy	39	43	10	5	3	1	0	83	7	110
2018	Security	33	40	13	7	7	0	0	73	13	61
2018	Science and technology	23	39	24	7	3	3	0	64	11	29
2018	Legal services	28	56	16	0	0	0	0	84	0	28
2018	Administration and operations	26	46	16	8	3	1	0	72	12	3021
2018	Human resources	27	50	13	6	3	1	0	78	9	644
2018	Financial management	27	49	15	6	2	1	0	77	8	375
2018	Procurement	27	54	13	4	2	0	0	81	6	48
2018	Real property	23	46	25	6	0	0	0	69	6	49
2018	Materiel management	32	45	15	7	0	0	0	77	7	13
2018	Information management	29	39	21	8	1	2	0	69	9	239
2018	Information technology	22	46	21	7	3	1	0	69	10	886
2018	Internal audit	25	52	7	9	6	0	0	77	15	82
2018	Evaluation	24	40	18	13	1	3	0	67	15	97
2018	Data sciences	31	44	16	6	2	1	0	76	8	154
2018	Policy	29	43	16	9	2	1	0	73	11	756
2018	Project management	26	44	15	10	4	1	0	71	14	740
2018	Other services to the public	25	44	18	8	4	1	0	69	12	1773
2018	None of the above	26	41	19	10	4	1	0	67	14	1189
2017	Client contact centre	30	45	14	6	3	2	0	77	9	3099
2017	Health care practitioners	21	46	14	12	7	1	0	67	19	146
2017	Federal regulators	27	46	16	7	4	0	0	73	11	97
2017	Compliance, inspection and enforcement	25	41	19	9	5	2	0	67	14	633
2017	Communications or public affairs	24	49	15	8	4	0	0	73	12	240
2017	Access to information and privacy	36	43	9	4	1	7	0	85	5	135
2017	Security	22	46	17	10	5	0	0	69	15	81
2017	Science and technology	39	39	16	2	0	0	4	81	2	40
2017	Legal services	26	52	11	11	0	0	0	78	11	36
2017	Administration and operations	26	44	17	8	4	1	0	71	12	3210
2017	Human resources	30	46	15	5	2	1	0	78	7	636
2017	Financial management	29	47	15	6	1	1	0	78	8	432
2017	Procurement	17	48	19	7	4	5	0	69	12	43
2017	Real property	31	46	11	9	0	2	0	79	9	52
2017	Materiel management	32	41	15	8	0	4	0	76	8	27
2017	Information management	29	42	17	9	3	0	0	72	12	240
2017	Information technology	24	45	18	8	3	2	0	70	11	923
2017	Internal audit	29	52	9	4	3	3	0	84	7	70
2017	Evaluation	32	43	15	7	2	0	0	76	9	87
2017	Data sciences	25	45	14	10	4	1	0	71	14	126
2017	Policy	29	46	13	8	2	2	0	76	11	764
2017	Project management	25	45	14	11	4	1	0	70	15	739
2017	Other services to the public	29	40	17	8	5	2	0	70	13	1903
2017	None of the above	26	41	19	9	4	1	0	68	13	1816
2014	Client contact centre	24	45	18	7	4	2	0	70	12	2932
2014	Health care practitioners	16	49	25	6	2	2	0	67	8	167
2014	Federal regulators	17	35	21	11	15	1	0	53	26	118
2014	Compliance, inspection and enforcement	19	42	21	12	6	1	0	61	18	569
2014	Communications or public affairs	26	44	16	10	4	1	0	70	14	285
2014	Access to information and privacy	30	43	19	5	2	0	0	73	8	120
2014	Security	18	41	24	10	4	1	1	61	15	95
2014	Science and technology	22	34	16	18	9	2	0	57	27	49
2014	Legal services	28	34	22	10	3	2	0	64	14	58
2014	Administration and operations	24	45	17	9	5	1	0	69	13	3460
2014	Human resources	27	46	14	7	4	2	0	75	11	669
2014	Financial management	29	46	15	7	3	0	0	75	9	451
2014	Procurement	24	39	25	5	3	5	0	66	8	39
2014	Real property	20	42	17	11	10	0	0	63	21	54
2014	Materiel management	19	43	14	14	7	3	0	64	22	29
2014	Information management	27	41	16	9	4	2	0	69	14	285
2014	Information technology	18	40	24	12	5	2	0	59	17	1157
2014	Internal audit	13	54	18	10	2	3	0	69	13	66
2014	Evaluation	24	42	22	8	3	2	0	66	12	124
2014	Other services to the public	23	39	19	9	7	2	0	65	16	2203
2014	None of the above	22	43	19	9	5	2	0	66	15	2173

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	21	28	20	15	3	4	37	32	4350
2020	Health care practitioners	5	20	31	27	11	3	2	40	27	196
2020	Federal regulators	18	23	27	16	10	2	3	28	44	88
2020	Compliance, inspection and enforcement	24	33	26	10	5	2	1	15	59	854
2020	Communications or public affairs	12	23	33	19	13	0	0	32	34	265
2020	Access to information and privacy	8	16	28	26	17	2	4	45	25	180
2020	Security	10	33	30	14	11	1	2	25	44	105
2020	Science and technology	12	36	26	15	7	0	4	23	50	25
2020	Legal services	9	18	23	26	20	0	3	48	28	41
2020	Administration and operations	13	26	33	17	9	1	1	26	40	3938
2020	Human resources	10	26	35	18	8	0	1	27	38	845
2020	Financial management	7	22	34	22	12	1	2	35	30	469
2020	Procurement	9	25	37	15	12	0	1	27	35	70
2020	Real property	18	25	27	16	8	2	5	26	46	84
2020	Information management	6	24	30	24	12	1	2	38	31	276
2020	Information technology	9	22	38	20	9	1	0	29	32	933
2020	Internal audit	16	22	38	18	6	0	0	25	38	61
2020	Evaluation	9	25	34	19	8	3	2	29	35	125
2020	Data sciences	10	15	40	25	7	1	2	33	26	178
2020	Policy	10	23	40	19	6	1	1	26	34	997
2020	Project management	17	28	34	13	7	0	1	20	45	852
2020	Other services to the public	14	24	33	16	9	2	2	26	39	2382
2020	None of the above	11	27	34	16	8	2	3	25	40	1490
2019	Client contact centre	6	20	33	23	13	1	3	38	28	3053
2019	Health care practitioners	24	30	28	10	6	2	1	15	55	163
2019	Federal regulators	10	26	32	15	11	2	3	28	38	106
2019	Compliance, inspection and enforcement	14	26	38	15	6	1	0	21	40	710
2019	Communications or public affairs	6	21	38	22	11	1	1	34	27	263
2019	Access to information and privacy	5	18	31	24	16	1	5	43	24	131
2019	Security	13	32	38	9	4	2	3	13	47	101
2019	Science and technology	8	34	29	16	7	4	2	25	44	53
2019	Legal services	8	19	31	26	11	0	6	39	29	33
2019	Administration and operations	11	25	36	18	8	1	1	26	37	3144
2019	Human resources	11	25	32	21	9	1	1	31	37	740
2019	Financial management	6	23	35	21	12	2	2	34	30	430
2019	Procurement	14	25	34	14	6	2	5	22	42	57
2019	Real property	16	35	34	7	8	0	0	14	52	69
2019	Information management	10	24	37	19	10	1	0	29	34	258
2019	Information technology	9	23	39	16	10	1	1	27	33	895
2019	Internal audit	10	18	36	24	9	1	2	34	29	77
2019	Evaluation	4	18	45	21	10	2	1	31	22	129
2019	Data sciences	6	19	36	21	16	1	1	38	25	145
2019	Policy	7	22	41	23	6	1	1	29	30	891
2019	Project management	15	29	34	16	5	0	1	22	45	767
2019	Other services to the public	11	22	35	20	10	1	2	30	34	1926
2019	None of the above	11	23	35	17	9	2	3	27	36	1346
2018	Client contact centre	7	21	29	25	13	2	4	40	29	2969
2018	Health care practitioners	18	31	30	11	7	1	2	19	50	180
2018	Federal regulators	11	31	27	20	9	0	1	30	43	100
2018	Compliance, inspection and enforcement	15	28	33	15	6	1	2	21	45	700
2018	Communications or public affairs	10	27	30	23	7	1	1	31	38	243
2018	Access to information and privacy	7	16	34	24	15	1	3	41	24	111
2018	Security	18	21	33	20	5	2	2	26	40	62
2018	Science and technology	10	17	35	22	10	0	6	34	29	29
2018	Legal services	8	33	21	13	17	5	4	32	45	28
2018	Administration and operations	13	27	34	17	8	1	1	25	40	3012
2018	Human resources	10	27	37	18	7	1	1	25	37	645
2018	Financial management	9	23	36	21	7	1	2	29	34	375
2018	Procurement	6	16	33	25	11	2	7	39	24	48
2018	Real property	8	22	49	8	8	2	2	17	32	49
2018	Materiel management	0	39	32	20	9	0	0	29	39	13
2018	Information management	12	24	33	19	9	1	1	30	36	237
2018	Information technology	8	28	37	18	7	1	2	26	37	884
2018	Internal audit	10	20	34	26	9	1	0	36	30	83
2018	Evaluation	8	19	42	20	9	1	1	30	27	98
2018	Data sciences	6	16	46	23	7	1	1	31	22	153
2018	Policy	8	26	39	21	4	1	1	25	35	762
2018	Project management	15	32	33	13	5	1	1	18	49	742
2018	Other services to the public	13	22	34	18	9	1	3	28	36	1781
2018	None of the above	12	25	33	17	10	2	2	28	38	1190
2017	Client contact centre	6	18	30	22	16	2	7	41	27	3094
2017	Health care practitioners	13	25	32	15	9	3	3	26	40	148
2017	Federal regulators	12	31	29	12	12	0	4	25	45	98
2017	Compliance, inspection and enforcement	15	25	32	15	10	1	2	25	42	633
2017	Communications or public affairs	17	21	33	17	8	2	2	26	40	242
2017	Access to information and privacy	6	17	32	18	15	4	8	37	26	133
2017	Security	12	19	38	16	11	1	3	29	32	82
2017	Science and technology	5	35	38	8	6	0	8	15	43	40
2017	Legal services	11	16	35	15	12	3	8	30	31	36
2017	Administration and operations	11	24	36	16	8	1	3	25	37	3200
2017	Human resources	10	25	35	18	7	1	3	27	37	637
2017	Financial management	6	20	40	23	7	1	3	31	27	431
2017	Procurement	7	21	35	24	9	2	3	35	29	43
2017	Real property	15	28	37	12	4	2	2	17	45	52
2017	Materiel management	15	25	33	12	12	0	4	25	41	27
2017	Information management	10	23	31	22	10	1	4	34	34	240
2017	Information technology	10	25	37	17	9	1	2	26	36	920
2017	Internal audit	7	13	52	10	10	1	6	22	22	70
2017	Evaluation	2	15	41	25	12	1	2	39	18	87
2017	Data sciences	8	24	40	14	9	2	3	25	33	126
2017	Policy	8	23	42	18	6	1	3	25	32	761
2017	Project management	17	29	33	13	5	0	3	19	47	738
2017	Other services to the public	10	18	33	20	11	2	6	34	30	1896
2017	None of the above	12	24	32	16	10	2	5	28	38	1808
2014	Client contact centre	9	25	33	18	9	1	4	29	35	2929
2014	Health care practitioners	9	28	27	18	13	2	3	33	39	165
2014	Federal regulators	21	29	32	8	6	1	4	15	52	119
2014	Compliance, inspection and enforcement	19	35	31	8	5	0	1	14	55	568
2014	Communications or public affairs	14	28	37	15	3	0	3	18	44	285
2014	Access to information and privacy	19	22	26	22	11	0	0	33	40	119
2014	Security	18	35	25	15	4	0	2	20	55	95
2014	Science and technology	14	34	32	13	3	2	2	16	50	49
2014	Legal services	15	35	27	13	6	0	4	20	53	58
2014	Administration and operations	14	30	35	13	6	1	2	20	45	3461
2014	Human resources	14	32	31	14	6	1	3	21	47	667
2014	Financial management	10	29	38	14	7	0	2	22	39	451
2014	Procurement	16	38	31	10	5	0	0	15	54	39
2014	Real property	20	35	32	7	4	0	2	11	56	54
2014	Materiel management	20	31	25	21	0	0	3	21	53	29
2014	Information management	12	31	32	14	8	0	3	23	44	285
2014	Information technology	11	31	36	16	5	1	2	21	43	1155
2014	Internal audit	16	30	38	13	2	2	0	15	47	66
2014	Evaluation	10	19	41	18	7	1	4	26	30	124
2014	Other services to the public	13	27	35	14	7	1	2	22	42	2196
2014	None of the above	13	30	36	13	5	1	2	19	44	2166

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	12	22	26	26	5	4	57	19	4332
2020	Health care practitioners	2	5	21	36	28	4	3	69	8	196
2020	Federal regulators	12	10	29	20	23	4	2	46	23	86
2020	Compliance, inspection and enforcement	12	22	26	21	12	4	2	35	37	849
2020	Communications or public affairs	4	11	26	31	26	2	1	58	15	263
2020	Access to information and privacy	4	6	16	31	33	5	5	72	10	177
2020	Security	2	21	27	24	19	7	0	47	24	104
2020	Science and technology	20	11	23	22	19	0	4	43	33	25
2020	Legal services	5	7	28	31	23	2	5	58	12	41
2020	Administration and operations	7	13	24	30	21	3	2	54	20	3917
2020	Human resources	3	14	28	29	20	3	1	52	19	842
2020	Financial management	4	9	20	38	24	4	2	66	13	469
2020	Procurement	3	16	18	33	28	0	2	62	19	70
2020	Real property	7	12	25	25	23	5	5	52	21	84
2020	Information management	5	13	20	24	30	5	3	59	19	274
2020	Information technology	5	11	24	34	20	4	2	57	17	925
2020	Internal audit	3	13	33	32	17	0	2	49	17	60
2020	Evaluation	8	13	27	23	21	3	4	48	22	124
2020	Data sciences	3	14	22	35	22	1	2	59	18	177
2020	Policy	4	10	25	37	20	2	1	59	15	996
2020	Project management	7	15	26	30	18	2	1	50	23	842
2020	Other services to the public	7	11	24	27	24	5	3	55	20	2375
2020	None of the above	6	12	25	27	21	5	4	52	20	1484
2019	Client contact centre	7	15	26	25	20	4	3	49	24	3041
2019	Health care practitioners	14	16	31	15	17	6	1	34	32	162
2019	Federal regulators	12	17	20	27	15	5	4	46	32	106
2019	Compliance, inspection and enforcement	12	23	29	21	12	3	1	34	36	707
2019	Communications or public affairs	4	14	26	32	21	3	1	54	19	262
2019	Access to information and privacy	2	19	21	22	29	2	5	54	23	131
2019	Security	7	18	30	23	11	7	3	38	28	100
2019	Science and technology	4	24	30	25	11	5	2	38	30	54
2019	Legal services	6	9	33	17	17	12	6	41	18	31
2019	Administration and operations	9	16	30	25	15	3	2	43	26	3131
2019	Human resources	7	18	31	24	16	3	2	42	26	734
2019	Financial management	6	11	27	31	19	3	4	53	18	427
2019	Procurement	8	21	22	31	11	2	5	45	31	57
2019	Real property	10	26	25	22	17	1	0	39	36	69
2019	Information management	11	18	24	23	22	1	1	47	29	256
2019	Information technology	7	14	28	29	18	2	3	49	22	892
2019	Internal audit	4	15	33	30	11	5	2	44	20	77
2019	Evaluation	5	18	24	30	19	2	2	51	24	130
2019	Data sciences	7	10	24	30	23	3	2	56	18	145
2019	Policy	5	12	26	35	17	3	2	55	18	885
2019	Project management	10	18	30	25	15	2	1	41	28	763
2019	Other services to the public	9	14	26	27	18	4	2	48	24	1927
2019	None of the above	8	15	27	25	17	4	4	46	25	1338
2018	Client contact centre	8	16	25	26	19	3	3	49	25	2958
2018	Health care practitioners	13	22	23	19	17	5	1	38	38	179
2018	Federal regulators	5	18	31	24	19	1	2	44	23	99
2018	Compliance, inspection and enforcement	14	23	30	19	10	2	2	30	39	698
2018	Communications or public affairs	8	15	27	30	16	2	2	49	24	239
2018	Access to information and privacy	4	10	19	30	28	6	3	63	15	111
2018	Security	13	17	36	16	15	0	4	32	31	62
2018	Science and technology	7	19	24	20	24	0	6	47	28	29
2018	Legal services	4	22	36	11	15	8	4	30	29	28
2018	Administration and operations	10	17	30	25	14	3	2	41	28	3001
2018	Human resources	5	20	30	28	12	3	1	42	27	645
2018	Financial management	7	18	25	31	15	2	3	48	26	373
2018	Procurement	4	9	29	29	22	2	5	55	14	47
2018	Real property	4	21	28	33	8	6	0	43	27	47
2018	Materiel management	0	34	8	31	27	0	0	58	34	12
2018	Information management	11	14	27	26	15	4	3	44	27	237
2018	Information technology	7	18	30	26	13	3	2	41	27	883
2018	Internal audit	17	13	27	23	20	0	0	43	30	83
2018	Evaluation	8	21	38	19	10	3	2	30	30	98
2018	Data sciences	5	11	35	28	19	3	0	48	16	154
2018	Policy	6	14	29	33	13	2	2	49	21	757
2018	Project management	12	21	30	23	10	2	2	35	34	737
2018	Other services to the public	11	16	28	24	15	3	4	42	28	1777
2018	None of the above	9	18	29	22	16	4	2	40	29	1186
2017	Client contact centre	7	15	25	22	20	4	7	47	25	3086
2017	Health care practitioners	9	18	31	21	16	2	3	39	28	148
2017	Federal regulators	10	17	30	14	18	1	10	36	30	98
2017	Compliance, inspection and enforcement	14	17	29	19	14	3	4	35	33	631
2017	Communications or public affairs	11	16	24	28	16	1	4	47	29	241
2017	Access to information and privacy	5	8	23	22	23	8	11	55	17	131
2017	Security	12	20	23	22	13	4	6	38	36	81
2017	Science and technology	5	17	41	18	12	2	5	33	23	39
2017	Legal services	6	14	36	13	17	10	3	36	23	35
2017	Administration and operations	9	17	30	22	14	4	5	39	29	3190
2017	Human resources	7	18	24	27	16	3	5	47	27	634
2017	Financial management	5	15	29	25	16	5	4	45	22	429
2017	Procurement	7	16	33	18	15	7	5	37	26	43
2017	Real property	9	27	31	11	12	6	4	26	40	52
2017	Materiel management	12	14	40	15	16	0	4	32	26	27
2017	Information management	9	13	27	21	21	5	4	46	24	240
2017	Information technology	7	18	28	25	16	2	3	43	27	918
2017	Internal audit	3	20	31	26	13	1	6	42	25	70
2017	Evaluation	1	16	39	22	15	2	5	39	19	86
2017	Data sciences	4	16	24	27	19	4	7	51	22	124
2017	Policy	5	13	28	30	18	3	4	51	19	760
2017	Project management	11	22	29	21	10	3	4	34	35	737
2017	Other services to the public	9	14	25	22	17	5	7	45	26	1890
2017	None of the above	9	18	27	20	16	5	6	40	29	1798
2014	Client contact centre	11	22	30	18	11	4	4	32	36	2925
2014	Health care practitioners	10	16	33	23	13	4	2	38	27	167
2014	Federal regulators	18	25	26	17	9	1	4	28	45	119
2014	Compliance, inspection and enforcement	23	28	29	12	6	1	1	18	52	569
2014	Communications or public affairs	10	20	30	23	12	2	3	37	32	284
2014	Access to information and privacy	16	13	29	25	14	3	1	41	29	118
2014	Security	18	18	30	21	8	1	3	31	37	95
2014	Science and technology	16	26	30	15	10	2	2	25	44	49
2014	Legal services	15	19	26	20	8	2	11	32	39	58
2014	Administration and operations	13	24	31	18	9	2	3	28	39	3457
2014	Human resources	16	24	28	16	9	3	3	27	43	667
2014	Financial management	10	20	36	20	10	1	3	31	31	451
2014	Procurement	15	32	34	10	5	3	2	15	49	39
2014	Real property	13	37	35	11	2	0	2	13	51	54
2014	Materiel management	7	21	33	33	7	0	0	40	27	28
2014	Information management	15	21	29	15	13	3	4	30	39	285
2014	Information technology	12	25	34	18	7	2	2	26	38	1153
2014	Internal audit	10	30	43	13	1	3	0	15	41	66
2014	Evaluation	8	24	34	18	11	1	4	30	34	124
2014	Other services to the public	14	24	28	17	10	3	3	29	40	2196
2014	None of the above	14	22	31	19	9	3	3	30	38	2165

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	16	26	20	17	5	7	42	28	4331
2020	Health care practitioners	6	7	18	32	26	4	8	65	15	197
2020	Federal regulators	16	19	23	20	16	2	3	39	37	88
2020	Compliance, inspection and enforcement	18	24	25	17	8	4	3	27	46	851
2020	Communications or public affairs	20	24	30	15	8	1	2	24	45	266
2020	Access to information and privacy	4	14	15	26	28	7	6	62	20	178
2020	Security	11	34	24	15	10	1	5	26	48	104
2020	Science and technology	35	4	18	16	15	8	4	35	45	25
2020	Legal services	9	19	20	28	16	0	8	48	30	41
2020	Administration and operations	10	18	29	21	14	3	4	38	31	3930
2020	Human resources	14	25	29	16	11	2	2	29	40	842
2020	Financial management	8	21	28	21	16	2	4	39	31	469
2020	Procurement	5	29	31	21	10	1	3	32	36	70
2020	Real property	14	25	40	6	9	5	2	16	42	84
2020	Information management	12	17	27	19	16	5	5	39	32	273
2020	Information technology	20	24	28	15	8	2	1	24	46	929
2020	Internal audit	11	16	30	21	11	5	5	36	30	61
2020	Evaluation	11	14	28	23	14	10	1	41	28	124
2020	Data sciences	11	19	39	18	9	3	2	28	32	179
2020	Policy	16	23	33	18	7	2	1	26	41	997
2020	Project management	19	24	30	13	9	2	2	23	45	848
2020	Other services to the public	7	13	25	25	18	5	6	48	23	2368
2020	None of the above	10	13	29	20	14	6	7	39	27	1482
2019	Client contact centre	11	21	27	19	13	4	7	35	36	3045
2019	Health care practitioners	12	18	27	17	13	9	4	35	34	162
2019	Federal regulators	19	19	26	8	17	4	7	28	42	105
2019	Compliance, inspection and enforcement	19	24	28	14	8	3	3	24	46	707
2019	Communications or public affairs	23	24	34	11	7	2	1	18	47	263
2019	Access to information and privacy	6	16	24	23	25	2	5	52	23	131
2019	Security	26	21	34	13	1	2	3	15	50	100
2019	Science and technology	26	31	15	11	9	4	4	22	62	53
2019	Legal services	11	5	35	28	13	0	8	45	18	33
2019	Administration and operations	13	23	29	19	11	2	4	32	37	3132
2019	Human resources	18	25	29	14	10	2	1	25	44	737
2019	Financial management	9	21	35	22	9	1	3	32	31	429
2019	Procurement	13	24	31	21	7	0	4	29	39	57
2019	Real property	20	30	35	7	8	0	0	15	50	67
2019	Information management	16	20	28	18	11	2	4	31	38	258
2019	Information technology	19	23	28	16	8	2	2	25	45	895
2019	Internal audit	14	26	34	15	5	0	6	21	42	77
2019	Evaluation	16	18	27	22	11	3	2	36	36	131
2019	Data sciences	13	20	30	18	11	5	3	32	36	145
2019	Policy	21	26	31	15	4	2	2	20	48	887
2019	Project management	24	29	25	12	6	2	1	19	55	768
2019	Other services to the public	9	15	27	25	16	3	6	44	26	1918
2019	None of the above	12	20	25	19	14	4	6	37	35	1342
2018	Client contact centre	11	20	27	18	13	4	7	35	35	2958
2018	Health care practitioners	16	22	24	18	13	3	5	33	40	179
2018	Federal regulators	12	28	26	17	16	0	1	33	41	100
2018	Compliance, inspection and enforcement	19	25	25	17	8	1	3	27	47	699
2018	Communications or public affairs	28	28	21	13	8	0	2	21	58	243
2018	Access to information and privacy	8	19	23	23	19	2	6	45	30	111
2018	Security	19	29	23	18	8	2	2	27	49	62
2018	Science and technology	14	31	24	10	16	0	6	28	47	29
2018	Legal services	11	15	30	27	8	5	4	39	28	27
2018	Administration and operations	14	22	28	19	10	2	4	31	39	3006
2018	Human resources	16	26	31	15	7	1	2	24	44	644
2018	Financial management	11	23	35	21	7	2	3	29	35	376
2018	Procurement	8	16	42	13	15	2	4	30	26	48
2018	Real property	12	27	44	10	4	0	2	15	40	49
2018	Materiel management	7	8	31	31	22	0	0	53	15	13
2018	Information management	17	18	25	19	12	5	4	34	38	236
2018	Information technology	22	28	25	14	6	3	2	21	53	882
2018	Internal audit	21	21	27	13	13	3	2	28	44	84
2018	Evaluation	10	30	26	18	7	3	7	27	44	98
2018	Data sciences	20	21	28	17	8	3	3	26	44	154
2018	Policy	24	29	29	13	4	0	1	17	53	761
2018	Project management	27	29	27	11	5	0	1	16	57	740
2018	Other services to the public	10	16	28	23	13	3	7	39	29	1767
2018	None of the above	14	19	26	18	14	4	6	35	36	1182
2017	Client contact centre	9	20	28	15	14	4	10	33	34	3080
2017	Health care practitioners	10	13	18	27	18	5	9	52	27	145
2017	Federal regulators	22	18	29	14	9	2	5	26	43	98
2017	Compliance, inspection and enforcement	19	20	27	16	10	3	5	28	43	632
2017	Communications or public affairs	28	27	24	9	8	1	2	18	57	242
2017	Access to information and privacy	8	12	25	14	21	6	14	44	24	133
2017	Security	24	13	27	18	12	3	4	32	39	81
2017	Science and technology	30	28	18	14	4	0	6	19	61	40
2017	Legal services	14	25	19	16	18	0	8	37	42	36
2017	Administration and operations	14	21	28	16	11	3	7	30	39	3190
2017	Human resources	14	22	32	14	11	2	5	27	39	637
2017	Financial management	10	19	35	20	9	3	5	31	32	430
2017	Procurement	14	14	36	16	11	2	7	30	31	43
2017	Real property	20	32	33	11	0	2	2	11	54	52
2017	Materiel management	21	21	15	20	20	0	4	41	44	27
2017	Information management	13	20	27	14	13	3	8	32	38	239
2017	Information technology	24	24	28	13	6	3	3	20	50	921
2017	Internal audit	8	26	24	18	17	1	6	37	37	69
2017	Evaluation	11	20	35	19	8	4	2	29	33	87
2017	Data sciences	18	23	26	16	8	4	5	27	45	126
2017	Policy	18	29	32	11	5	1	3	17	49	762
2017	Project management	30	26	25	10	5	1	4	16	58	736
2017	Other services to the public	10	15	23	21	15	5	12	43	29	1893
2017	None of the above	13	19	26	17	12	4	9	34	37	1805
2014	Client contact centre	13	23	29	15	8	4	9	26	41	2926
2014	Health care practitioners	8	14	28	22	13	5	10	41	26	167
2014	Federal regulators	30	21	22	17	5	1	3	23	54	119
2014	Compliance, inspection and enforcement	24	28	27	11	7	1	3	19	53	568
2014	Communications or public affairs	34	27	23	9	4	1	3	13	63	285
2014	Access to information and privacy	18	16	30	19	12	0	6	33	36	119
2014	Security	25	24	23	17	7	3	1	24	52	95
2014	Science and technology	26	36	20	8	4	2	4	13	66	49
2014	Legal services	20	14	43	9	10	0	4	20	35	58
2014	Administration and operations	20	27	26	13	7	2	4	22	50	3456
2014	Human resources	19	28	28	13	7	2	3	20	50	667
2014	Financial management	15	23	32	17	8	1	4	27	40	447
2014	Procurement	16	21	43	9	5	0	5	15	39	39
2014	Real property	44	30	20	2	2	2	0	4	76	54
2014	Materiel management	6	20	41	21	7	0	4	30	28	29
2014	Information management	19	28	22	14	9	6	4	25	51	284
2014	Information technology	24	30	23	11	6	3	3	18	58	1155
2014	Internal audit	20	23	35	13	3	4	2	17	45	66
2014	Evaluation	15	28	28	14	9	1	5	25	46	123
2014	Other services to the public	16	21	24	16	10	4	9	30	42	2196
2014	None of the above	21	26	28	12	6	2	5	20	51	2166

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	4	10	22	26	27	3	9	59	16	4320
2020	Health care practitioners	4	10	29	30	23	2	3	56	14	193
2020	Federal regulators	14	16	22	25	20	2	1	46	31	87
2020	Compliance, inspection and enforcement	12	20	28	22	12	3	2	36	34	848
2020	Communications or public affairs	12	21	29	21	15	1	1	37	34	262
2020	Access to information and privacy	5	10	18	27	34	2	4	65	16	178
2020	Security	9	16	31	25	17	1	1	43	26	105
2020	Science and technology	16	16	24	25	15	0	4	42	33	25
2020	Legal services	4	7	30	29	26	0	3	57	12	42
2020	Administration and operations	8	14	30	26	17	1	3	45	23	3928
2020	Human resources	7	19	34	25	14	0	2	40	26	842
2020	Financial management	6	13	33	26	19	1	2	46	20	470
2020	Procurement	12	11	22	34	16	1	3	52	25	70
2020	Real property	12	25	25	23	10	2	4	34	39	83
2020	Information management	4	10	25	28	28	2	4	59	15	275
2020	Information technology	7	14	33	28	15	1	1	44	22	928
2020	Internal audit	2	11	31	41	10	0	5	54	14	61
2020	Evaluation	6	12	30	31	17	2	2	50	18	125
2020	Data sciences	6	13	36	30	11	2	2	43	20	177
2020	Policy	17	21	34	17	9	1	0	27	39	995
2020	Project management	13	21	34	20	11	1	1	32	34	847
2020	Other services to the public	6	11	25	29	22	3	5	55	18	2361
2020	None of the above	8	14	27	26	18	2	5	48	24	1483
2019	Client contact centre	6	12	23	26	22	2	10	54	20	3030
2019	Health care practitioners	24	21	22	17	9	4	2	28	48	160
2019	Federal regulators	15	14	29	16	21	2	4	39	31	102
2019	Compliance, inspection and enforcement	14	18	30	23	12	2	2	36	33	710
2019	Communications or public affairs	10	18	35	24	12	1	0	37	28	261
2019	Access to information and privacy	4	10	22	24	32	1	7	61	15	131
2019	Security	12	16	39	21	7	2	3	30	29	101
2019	Science and technology	6	24	34	24	9	2	2	34	30	55
2019	Legal services	8	11	28	31	16	3	3	50	20	33
2019	Administration and operations	9	16	31	25	14	1	3	41	26	3122
2019	Human resources	7	18	36	24	12	1	1	37	26	735
2019	Financial management	5	12	32	33	14	1	3	49	18	426
2019	Procurement	8	31	17	25	15	2	2	41	41	57
2019	Real property	12	26	22	23	14	0	2	38	39	69
2019	Information management	6	14	32	31	15	1	2	47	20	256
2019	Information technology	7	14	31	28	17	1	2	47	22	898
2019	Internal audit	1	13	33	34	16	0	4	51	14	77
2019	Evaluation	5	13	30	33	14	2	2	49	20	130
2019	Data sciences	6	9	29	33	20	1	1	55	16	145
2019	Policy	12	25	33	20	8	1	1	28	38	883
2019	Project management	14	23	32	21	9	0	1	31	37	761
2019	Other services to the public	9	11	28	26	19	2	5	48	21	1914
2019	None of the above	8	15	29	24	17	2	5	45	25	1341
2018	Client contact centre	6	11	25	26	21	2	9	53	19	2950
2018	Health care practitioners	23	24	27	13	8	1	3	23	49	180
2018	Federal regulators	7	21	33	24	14	0	1	38	28	99
2018	Compliance, inspection and enforcement	13	21	33	21	10	1	2	32	35	699
2018	Communications or public affairs	15	25	31	17	12	0	0	29	39	243
2018	Access to information and privacy	5	9	26	27	27	1	6	57	15	111
2018	Security	14	14	37	20	12	0	3	33	29	62
2018	Science and technology	7	13	25	19	28	0	9	51	22	28
2018	Legal services	8	7	26	33	19	0	7	56	16	28
2018	Administration and operations	11	17	33	23	13	1	2	37	29	3003
2018	Human resources	7	18	33	28	11	1	1	40	26	641
2018	Financial management	5	18	38	25	11	1	2	37	24	369
2018	Procurement	8	8	37	23	18	0	6	43	17	48
2018	Real property	2	14	48	23	10	0	2	34	17	49
2018	Materiel management	0	15	39	32	14	0	0	46	15	13
2018	Information management	6	11	26	31	21	1	3	55	18	237
2018	Information technology	8	16	33	24	14	2	2	40	25	880
2018	Internal audit	9	13	32	26	17	1	1	44	23	81
2018	Evaluation	5	26	29	29	10	2	0	40	31	99
2018	Data sciences	6	14	30	29	19	1	1	49	21	153
2018	Policy	17	26	32	16	6	1	2	23	44	757
2018	Project management	16	21	34	21	7	0	1	28	37	737
2018	Other services to the public	10	13	28	26	17	1	5	45	24	1759
2018	None of the above	11	15	28	23	17	3	3	43	28	1179
2017	Client contact centre	6	11	23	23	20	3	14	51	21	3074
2017	Health care practitioners	19	17	28	17	10	4	5	29	40	147
2017	Federal regulators	13	15	32	17	16	0	7	36	29	98
2017	Compliance, inspection and enforcement	14	16	32	20	12	2	3	34	32	635
2017	Communications or public affairs	19	21	32	16	10	1	1	27	41	240
2017	Access to information and privacy	4	10	21	27	22	5	12	58	16	133
2017	Security	12	14	32	23	10	4	5	36	28	82
2017	Science and technology	12	18	30	20	12	2	6	34	33	40
2017	Legal services	6	6	38	28	14	3	5	46	12	36
2017	Administration and operations	10	17	32	22	13	1	5	37	29	3188
2017	Human resources	6	15	35	25	13	2	3	41	22	633
2017	Financial management	4	15	35	30	10	1	5	43	20	428
2017	Procurement	7	14	21	31	21	2	5	56	22	43
2017	Real property	5	19	39	25	7	2	2	33	26	52
2017	Materiel management	4	18	14	34	31	0	0	65	21	27
2017	Information management	3	13	26	31	20	2	4	55	18	239
2017	Information technology	8	19	30	26	14	2	2	41	28	917
2017	Internal audit	6	11	40	20	16	1	5	39	18	70
2017	Evaluation	3	16	30	32	9	6	4	46	22	86
2017	Data sciences	7	15	28	28	16	3	4	47	23	126
2017	Policy	14	24	32	20	8	0	2	29	38	758
2017	Project management	15	23	32	17	9	1	2	27	40	732
2017	Other services to the public	9	12	24	25	17	3	11	49	24	1882
2017	None of the above	12	15	29	20	15	1	8	38	29	1790
2014	Client contact centre	7	14	26	24	13	2	13	45	25	2923
2014	Health care practitioners	7	17	30	25	13	2	5	41	26	167
2014	Federal regulators	13	21	32	23	6	0	4	31	36	119
2014	Compliance, inspection and enforcement	13	23	32	20	8	1	2	29	37	566
2014	Communications or public affairs	15	27	34	17	5	0	2	23	43	284
2014	Access to information and privacy	12	9	34	25	15	1	3	42	22	118
2014	Security	16	20	31	21	8	1	2	31	38	93
2014	Science and technology	16	18	36	14	12	2	2	27	35	49
2014	Legal services	7	17	28	34	11	0	4	47	24	58
2014	Administration and operations	11	21	33	21	10	1	3	32	34	3448
2014	Human resources	11	22	34	20	10	1	3	31	33	668
2014	Financial management	7	17	36	27	9	1	2	37	25	449
2014	Procurement	8	43	31	8	3	0	8	11	55	39
2014	Real property	7	24	43	22	2	0	2	24	32	54
2014	Materiel management	3	27	32	31	7	0	0	38	30	29
2014	Information management	11	17	34	20	14	2	3	35	29	285
2014	Information technology	13	20	33	22	9	2	2	32	34	1154
2014	Internal audit	9	19	40	24	5	3	0	29	30	66
2014	Evaluation	7	12	36	26	15	0	4	43	19	124
2014	Other services to the public	10	16	28	23	14	2	7	40	28	2187
2014	None of the above	10	22	35	19	8	2	4	29	34	2159

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	12	21	24	28	3	7	58	19	4337
2020	Health care practitioners	7	11	26	21	27	4	5	52	19	197
2020	Federal regulators	11	17	27	15	24	2	5	41	30	89
2020	Compliance, inspection and enforcement	11	22	26	20	14	5	3	37	36	847
2020	Communications or public affairs	11	19	27	21	20	3	1	42	31	263
2020	Access to information and privacy	5	10	19	24	38	2	2	64	16	180
2020	Security	10	22	23	21	20	1	3	42	34	104
2020	Science and technology	16	7	27	23	22	0	4	47	24	25
2020	Legal services	5	11	17	32	31	0	5	66	17	40
2020	Administration and operations	8	16	27	25	19	2	3	47	25	3927
2020	Human resources	9	18	28	24	16	2	3	41	29	841
2020	Financial management	6	17	25	25	22	1	4	49	24	471
2020	Procurement	12	15	25	21	24	1	2	46	28	70
2020	Real property	13	20	20	20	17	5	6	41	37	84
2020	Information management	6	15	24	23	26	1	4	52	23	275
2020	Information technology	10	19	27	23	17	1	2	42	31	934
2020	Internal audit	1	18	25	35	18	0	3	54	20	61
2020	Evaluation	8	13	26	26	20	5	2	50	22	125
2020	Data sciences	6	17	21	35	15	2	4	53	24	177
2020	Policy	12	19	28	23	13	2	2	38	32	994
2020	Project management	12	19	28	21	15	3	2	37	33	852
2020	Other services to the public	8	13	23	26	24	3	4	53	22	2368
2020	None of the above	7	13	25	25	20	3	6	50	23	1489
2019	Client contact centre	10	16	24	22	20	2	6	46	28	3044
2019	Health care practitioners	28	22	18	13	11	4	3	26	54	162
2019	Federal regulators	13	16	25	21	16	5	3	41	32	106
2019	Compliance, inspection and enforcement	18	24	25	17	10	3	1	29	44	708
2019	Communications or public affairs	7	19	28	24	17	3	2	43	28	261
2019	Access to information and privacy	5	16	15	32	24	0	8	61	23	131
2019	Security	13	25	30	17	10	2	3	29	39	101
2019	Science and technology	5	26	27	19	15	4	4	37	34	54
2019	Legal services	3	17	26	28	10	8	8	46	23	33
2019	Administration and operations	12	19	28	21	14	1	4	37	33	3133
2019	Human resources	9	24	29	20	14	1	2	35	35	738
2019	Financial management	5	17	32	23	17	2	4	43	24	427
2019	Procurement	15	22	32	19	8	0	4	28	39	56
2019	Real property	15	25	24	20	13	3	0	34	41	69
2019	Information management	15	19	27	20	17	1	2	38	34	258
2019	Information technology	11	22	28	21	14	1	2	37	34	897
2019	Internal audit	14	21	22	27	12	0	4	41	36	75
2019	Evaluation	5	21	29	22	15	4	4	41	28	129
2019	Data sciences	8	13	24	25	23	3	3	52	22	145
2019	Policy	9	19	30	24	12	2	3	39	30	888
2019	Project management	16	21	30	21	9	1	2	31	38	767
2019	Other services to the public	12	17	27	20	18	2	4	41	31	1923
2019	None of the above	11	18	25	22	16	3	5	41	32	1342
2018	Client contact centre	11	17	23	23	19	2	6	45	30	2951
2018	Health care practitioners	26	22	17	16	14	3	2	31	50	181
2018	Federal regulators	16	19	35	16	10	1	2	28	36	98
2018	Compliance, inspection and enforcement	21	26	24	15	9	2	3	26	49	697
2018	Communications or public affairs	13	24	27	20	12	1	2	33	38	241
2018	Access to information and privacy	8	14	22	25	27	1	3	54	23	111
2018	Security	20	35	23	10	7	0	6	18	58	61
2018	Science and technology	7	31	22	13	22	0	6	37	40	29
2018	Legal services	7	23	26	22	22	0	0	44	30	28
2018	Administration and operations	15	21	27	19	12	2	3	33	38	3012
2018	Human resources	11	24	29	22	11	1	2	34	36	643
2018	Financial management	9	24	30	22	11	2	3	35	34	375
2018	Procurement	6	15	25	27	21	0	6	51	22	48
2018	Real property	12	26	28	19	10	2	2	31	40	49
2018	Materiel management	7	23	33	23	14	0	0	37	30	13
2018	Information management	11	18	29	17	20	2	4	39	31	237
2018	Information technology	12	24	30	19	11	1	2	32	37	883
2018	Internal audit	11	20	22	25	18	1	2	44	33	83
2018	Evaluation	10	25	27	21	13	1	3	36	36	98
2018	Data sciences	7	21	29	24	14	3	2	40	29	152
2018	Policy	15	23	29	21	7	2	3	29	40	758
2018	Project management	18	23	29	18	8	1	3	27	43	739
2018	Other services to the public	15	18	28	20	13	1	4	35	36	1779
2018	None of the above	14	18	27	20	13	3	5	36	35	1185
2017	Client contact centre	11	15	22	18	20	2	11	44	31	3084
2017	Health care practitioners	16	19	25	15	18	2	5	36	38	146
2017	Federal regulators	16	20	26	18	11	2	6	33	39	98
2017	Compliance, inspection and enforcement	19	23	23	15	11	3	5	29	46	633
2017	Communications or public affairs	19	19	24	18	14	2	3	34	40	242
2017	Access to information and privacy	7	15	22	21	19	4	11	48	26	132
2017	Security	13	23	34	15	7	1	6	24	39	82
2017	Science and technology	14	14	24	26	12	2	8	42	31	40
2017	Legal services	8	19	27	16	21	3	5	41	30	36
2017	Administration and operations	12	21	29	17	13	2	5	32	36	3194
2017	Human resources	12	19	29	19	16	2	5	37	32	637
2017	Financial management	8	21	31	20	12	3	6	34	32	431
2017	Procurement	7	21	25	21	20	2	5	44	29	43
2017	Real property	5	27	34	18	11	4	2	30	34	52
2017	Materiel management	18	22	22	19	16	0	4	36	41	27
2017	Information management	10	19	31	17	16	2	4	36	30	239
2017	Information technology	14	22	32	18	10	1	4	30	37	917
2017	Internal audit	7	25	26	18	12	4	7	35	36	70
2017	Evaluation	3	22	34	25	12	1	3	39	26	87
2017	Data sciences	5	17	31	20	15	4	8	40	25	126
2017	Policy	11	22	30	19	12	2	5	33	35	761
2017	Project management	16	26	27	15	10	2	5	27	45	737
2017	Other services to the public	13	15	23	20	15	3	10	40	33	1892
2017	None of the above	13	18	28	16	14	3	8	34	34	1807
2014	Client contact centre	17	22	24	16	11	2	8	31	43	2929
2014	Health care practitioners	16	17	30	17	13	2	5	32	35	167
2014	Federal regulators	28	32	20	12	4	1	3	17	62	119
2014	Compliance, inspection and enforcement	29	28	25	8	6	1	3	14	59	568
2014	Communications or public affairs	21	29	29	12	6	1	3	19	51	284
2014	Access to information and privacy	18	24	24	21	12	0	1	33	43	118
2014	Security	24	31	27	10	6	0	2	16	56	95
2014	Science and technology	20	30	19	23	3	4	2	27	53	49
2014	Legal services	17	24	29	14	10	2	4	26	44	58
2014	Administration and operations	21	26	28	12	8	1	3	21	50	3458
2014	Human resources	22	26	25	16	8	1	3	24	50	665
2014	Financial management	16	26	29	18	8	1	3	27	43	451
2014	Procurement	28	38	15	14	3	0	3	17	68	39
2014	Real property	22	29	45	2	0	0	2	2	53	54
2014	Materiel management	6	31	25	23	10	0	4	35	39	29
2014	Information management	21	25	26	12	10	1	4	23	49	284
2014	Information technology	23	26	28	13	6	1	3	20	51	1154
2014	Internal audit	26	32	22	15	3	2	0	19	59	66
2014	Evaluation	14	18	27	20	13	1	6	36	35	124
2014	Other services to the public	23	22	26	14	10	2	4	25	47	2197
2014	None of the above	20	27	26	13	8	2	4	22	50	2168

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	14	19	19	22	12	5	50	27	4330
2020	Health care practitioners	1	6	12	28	36	9	10	78	7	196
2020	Federal regulators	12	10	23	28	18	6	4	50	24	86
2020	Compliance, inspection and enforcement	11	22	22	20	13	9	3	38	37	845
2020	Communications or public affairs	9	13	23	24	21	6	4	51	24	266
2020	Access to information and privacy	5	12	20	18	30	8	6	57	21	179
2020	Security	9	15	30	20	22	4	1	44	24	104
2020	Science and technology	4	19	16	15	34	0	12	55	27	25
2020	Legal services	5	14	24	33	18	0	8	55	20	41
2020	Administration and operations	7	14	24	24	21	6	3	50	24	3908
2020	Human resources	8	16	25	27	17	5	2	47	26	841
2020	Financial management	6	14	24	27	21	4	3	52	22	469
2020	Procurement	14	17	20	29	17	3	1	48	32	69
2020	Real property	6	15	26	24	17	8	4	47	24	82
2020	Information management	6	12	20	27	25	5	4	58	21	274
2020	Information technology	5	10	23	32	22	3	3	58	17	929
2020	Internal audit	7	19	20	29	15	5	5	49	29	60
2020	Evaluation	7	14	26	23	18	7	5	47	24	125
2020	Data sciences	7	9	27	32	22	3	2	56	16	178
2020	Policy	8	14	27	28	18	3	2	48	23	995
2020	Project management	8	15	25	26	19	4	2	48	25	844
2020	Other services to the public	5	11	19	25	25	9	5	58	19	2364
2020	None of the above	6	11	22	25	21	10	6	54	20	1479
2019	Client contact centre	16	20	23	18	16	4	3	36	39	3042
2019	Health care practitioners	5	12	18	23	30	10	3	60	19	157
2019	Federal regulators	15	14	18	20	22	8	3	47	33	106
2019	Compliance, inspection and enforcement	18	25	25	19	9	3	2	29	45	710
2019	Communications or public affairs	8	20	26	26	16	2	1	44	29	260
2019	Access to information and privacy	7	18	25	24	17	3	7	46	27	129
2019	Security	7	23	29	22	11	3	4	36	32	101
2019	Science and technology	5	24	21	25	21	2	2	48	31	53
2019	Legal services	8	22	14	15	19	17	6	43	39	33
2019	Administration and operations	11	20	27	21	15	3	3	39	33	3116
2019	Human resources	11	23	27	20	14	3	2	36	35	735
2019	Financial management	7	21	25	27	14	3	4	44	29	428
2019	Procurement	15	16	35	24	4	0	7	29	33	56
2019	Real property	17	17	28	15	17	5	1	35	36	68
2019	Information management	14	19	21	23	16	3	4	42	36	257
2019	Information technology	7	15	27	27	17	3	4	48	23	894
2019	Internal audit	13	23	26	24	9	2	3	35	38	77
2019	Evaluation	13	19	30	18	14	4	2	35	33	130
2019	Data sciences	7	14	24	31	20	3	2	54	22	144
2019	Policy	9	17	29	26	14	3	3	42	28	887
2019	Project management	12	20	31	21	12	3	2	35	33	765
2019	Other services to the public	10	15	24	22	19	5	5	46	28	1925
2019	None of the above	10	15	26	22	17	6	5	43	28	1335
2018	Client contact centre	16	21	25	17	14	4	4	33	40	2955
2018	Health care practitioners	10	13	22	25	20	4	6	50	25	179
2018	Federal regulators	10	24	24	22	14	1	5	38	36	100
2018	Compliance, inspection and enforcement	19	26	24	16	9	4	2	27	48	697
2018	Communications or public affairs	12	17	28	27	12	2	1	41	29	239
2018	Access to information and privacy	10	11	25	21	22	10	1	48	24	111
2018	Security	5	35	27	23	5	2	4	30	42	61
2018	Science and technology	10	21	20	17	27	0	6	47	32	29
2018	Legal services	14	25	26	8	13	5	8	25	45	28
2018	Administration and operations	13	21	29	20	12	3	3	34	36	2991
2018	Human resources	13	25	29	17	10	3	3	29	40	642
2018	Financial management	12	22	25	25	11	2	2	38	35	372
2018	Procurement	10	25	18	18	13	6	9	37	41	48
2018	Real property	12	14	34	21	8	4	6	33	29	49
2018	Materiel management	7	24	33	23	13	0	0	35	31	13
2018	Information management	13	18	25	18	19	5	2	41	33	235
2018	Information technology	7	17	28	25	15	4	4	44	26	884
2018	Internal audit	16	18	31	16	16	0	2	33	35	83
2018	Evaluation	17	22	27	18	11	4	1	30	41	99
2018	Data sciences	8	17	24	26	20	2	2	48	26	151
2018	Policy	13	20	29	23	9	3	3	34	35	754
2018	Project management	14	23	30	18	10	2	3	30	38	738
2018	Other services to the public	12	17	26	22	15	4	4	40	32	1766
2018	None of the above	13	17	26	20	15	5	5	38	33	1181
2017	Client contact centre	15	21	25	14	14	5	7	32	40	3092
2017	Health care practitioners	3	14	21	21	25	5	11	55	20	147
2017	Federal regulators	9	17	27	19	12	5	11	36	31	98
2017	Compliance, inspection and enforcement	16	17	26	19	12	6	5	35	37	634
2017	Communications or public affairs	14	20	27	14	19	2	5	35	36	242
2017	Access to information and privacy	8	20	20	19	15	7	10	41	34	133
2017	Security	10	20	29	19	13	1	9	35	33	82
2017	Science and technology	7	23	24	22	13	0	11	39	33	40
2017	Legal services	9	22	22	17	14	7	9	37	37	35
2017	Administration and operations	12	20	27	19	12	5	6	35	36	3195
2017	Human resources	14	24	25	17	13	3	5	32	41	636
2017	Financial management	7	20	30	23	12	4	5	38	29	431
2017	Procurement	13	21	16	22	17	4	7	44	38	43
2017	Real property	9	23	25	23	12	6	2	39	35	52
2017	Materiel management	8	14	44	4	27	0	4	32	22	27
2017	Information management	9	15	27	20	18	5	6	43	27	241
2017	Information technology	7	16	27	27	15	3	4	46	25	921
2017	Internal audit	9	21	29	23	7	4	6	34	33	70
2017	Evaluation	14	27	26	12	12	2	7	26	45	87
2017	Data sciences	7	13	26	23	18	6	7	47	23	126
2017	Policy	9	20	29	21	12	3	6	36	32	757
2017	Project management	14	21	30	19	10	2	5	30	38	737
2017	Other services to the public	11	15	23	19	17	6	9	41	31	1891
2017	None of the above	12	17	25	20	14	5	8	39	33	1802
2014	Client contact centre	14	20	24	19	13	4	6	35	38	2924
2014	Health care practitioners	5	7	14	32	25	4	12	69	14	166
2014	Federal regulators	23	28	15	23	6	2	3	30	54	118
2014	Compliance, inspection and enforcement	15	19	27	20	11	3	6	34	37	567
2014	Communications or public affairs	9	18	25	30	11	2	5	45	29	284
2014	Access to information and privacy	13	16	24	21	18	2	6	43	31	119
2014	Security	15	20	26	19	12	1	7	33	38	95
2014	Science and technology	12	16	22	28	16	5	2	47	30	49
2014	Legal services	12	11	28	23	15	0	11	43	26	58
2014	Administration and operations	12	19	27	22	11	3	5	36	35	3451
2014	Human resources	15	24	26	20	7	4	4	29	43	668
2014	Financial management	8	15	30	30	11	1	4	44	24	449
2014	Procurement	8	15	25	29	13	0	10	46	26	39
2014	Real property	6	13	35	30	9	4	4	42	20	54
2014	Materiel management	0	13	11	34	17	14	10	69	17	29
2014	Information management	11	17	28	22	12	5	5	38	31	284
2014	Information technology	6	13	29	31	14	2	6	48	21	1155
2014	Internal audit	12	23	42	11	11	2	0	22	36	66
2014	Evaluation	10	16	29	21	11	4	9	36	30	124
2014	Other services to the public	12	15	24	22	15	5	7	42	31	2197
2014	None of the above	10	18	28	24	10	4	6	38	31	2164

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	20	30	17	15	4	4	35	33	4332
2020	Health care practitioners	8	24	31	20	12	3	2	33	34	196
2020	Federal regulators	13	23	33	11	11	5	3	25	39	87
2020	Compliance, inspection and enforcement	22	25	27	14	7	4	2	22	50	850
2020	Communications or public affairs	11	22	26	22	14	4	2	38	35	264
2020	Access to information and privacy	6	12	23	20	30	4	5	55	19	179
2020	Security	14	20	32	20	10	3	2	31	35	105
2020	Science and technology	24	27	11	14	12	8	4	29	59	25
2020	Legal services	5	14	28	24	23	3	2	50	20	40
2020	Administration and operations	12	20	34	18	12	2	2	31	34	3921
2020	Human resources	10	21	33	18	13	3	1	33	32	840
2020	Financial management	6	15	34	25	16	2	3	42	22	469
2020	Procurement	8	16	37	24	7	4	3	34	26	70
2020	Real property	8	27	33	13	11	3	5	26	39	84
2020	Information management	11	15	31	19	19	2	2	40	27	275
2020	Information technology	15	22	31	18	11	2	1	30	38	930
2020	Internal audit	5	15	39	26	13	2	0	40	20	61
2020	Evaluation	12	20	34	17	10	4	3	29	34	125
2020	Data sciences	7	22	36	19	12	2	3	32	30	179
2020	Policy	12	21	34	21	8	2	1	30	35	1000
2020	Project management	16	24	31	17	9	2	1	27	41	851
2020	Other services to the public	11	18	31	19	14	4	3	35	32	2370
2020	None of the above	12	18	31	18	13	4	4	34	33	1481
2019	Client contact centre	13	23	32	16	10	3	3	28	38	3046
2019	Health care practitioners	29	26	23	8	9	3	1	19	58	161
2019	Federal regulators	19	22	30	11	13	2	2	26	43	106
2019	Compliance, inspection and enforcement	24	25	31	11	6	2	1	17	51	710
2019	Communications or public affairs	14	19	35	20	9	1	2	30	34	264
2019	Access to information and privacy	7	14	33	16	22	3	5	42	22	129
2019	Security	15	22	36	15	6	3	3	23	39	101
2019	Science and technology	19	26	34	13	7	2	0	20	45	54
2019	Legal services	9	15	29	23	12	8	3	40	28	30
2019	Administration and operations	15	24	33	15	9	2	2	25	40	3136
2019	Human resources	14	22	35	16	10	3	1	26	37	736
2019	Financial management	9	18	37	21	11	2	3	33	28	427
2019	Procurement	14	24	34	17	7	0	5	25	40	57
2019	Real property	14	37	27	13	4	4	1	18	53	69
2019	Information management	17	22	31	15	13	1	2	29	40	258
2019	Information technology	15	24	29	17	10	3	2	28	41	895
2019	Internal audit	10	29	32	19	5	0	5	25	41	77
2019	Evaluation	18	23	28	16	10	4	1	27	44	130
2019	Data sciences	12	20	34	19	8	4	2	29	34	145
2019	Policy	16	25	31	16	7	2	3	24	44	886
2019	Project management	21	25	30	15	6	1	1	22	47	769
2019	Other services to the public	14	20	30	18	12	3	3	32	36	1921
2019	None of the above	13	23	28	16	12	4	4	31	39	1340
2018	Client contact centre	14	24	33	14	9	3	3	25	40	2971
2018	Health care practitioners	27	24	21	15	8	2	2	24	54	182
2018	Federal regulators	18	27	30	15	9	1	1	24	45	100
2018	Compliance, inspection and enforcement	26	29	28	8	6	2	1	15	57	698
2018	Communications or public affairs	22	22	33	13	7	2	1	20	46	243
2018	Access to information and privacy	6	14	32	17	24	5	3	44	21	110
2018	Security	18	23	28	14	12	2	4	28	43	61
2018	Science and technology	7	31	30	10	13	3	6	25	42	29
2018	Legal services	7	21	28	20	16	5	4	39	31	28
2018	Administration and operations	16	26	32	14	8	2	2	23	44	3008
2018	Human resources	15	27	33	14	7	2	2	22	43	645
2018	Financial management	11	20	35	24	7	2	1	32	32	375
2018	Procurement	8	17	37	18	11	6	2	32	27	48
2018	Real property	12	29	36	13	6	2	2	20	43	50
2018	Materiel management	17	23	31	17	13	0	0	29	39	13
2018	Information management	16	19	30	14	14	3	3	31	37	239
2018	Information technology	19	24	29	15	7	2	3	23	46	883
2018	Internal audit	15	20	39	12	11	0	2	24	36	83
2018	Evaluation	17	28	27	17	7	3	0	25	47	99
2018	Data sciences	20	15	29	18	12	4	3	32	37	154
2018	Policy	22	26	28	15	4	2	3	20	50	761
2018	Project management	23	28	28	13	5	2	1	19	52	741
2018	Other services to the public	17	22	31	14	10	2	3	25	42	1782
2018	None of the above	17	22	28	16	11	4	3	29	41	1191
2017	Client contact centre	13	22	34	13	10	4	5	25	38	3094
2017	Health care practitioners	21	22	30	9	11	3	4	22	46	148
2017	Federal regulators	28	21	24	11	7	4	5	20	54	98
2017	Compliance, inspection and enforcement	23	26	28	11	8	2	2	20	51	633
2017	Communications or public affairs	22	26	26	12	10	1	2	23	50	242
2017	Access to information and privacy	10	12	19	20	15	10	15	46	29	133
2017	Security	15	21	35	11	8	2	7	21	40	82
2017	Science and technology	14	30	16	19	11	2	8	33	49	40
2017	Legal services	19	14	27	16	14	4	5	33	37	36
2017	Administration and operations	16	25	31	13	8	3	4	22	44	3194
2017	Human resources	14	20	36	14	10	3	3	25	37	636
2017	Financial management	11	16	40	19	7	2	4	28	29	430
2017	Procurement	18	11	40	16	5	4	5	23	32	43
2017	Real property	15	29	27	17	9	2	2	26	46	51
2017	Materiel management	4	29	36	4	24	0	4	29	33	27
2017	Information management	12	21	29	20	13	2	4	35	34	239
2017	Information technology	19	25	30	15	7	3	3	22	46	921
2017	Internal audit	9	22	37	17	7	3	5	26	33	70
2017	Evaluation	13	28	30	15	7	4	5	24	44	86
2017	Data sciences	13	15	33	17	12	3	7	32	32	126
2017	Policy	16	26	34	12	6	2	4	19	45	761
2017	Project management	21	29	29	11	5	1	4	17	53	737
2017	Other services to the public	14	21	30	15	10	4	6	28	39	1898
2017	None of the above	16	22	28	13	11	4	6	27	42	1801
2014	Client contact centre	15	24	33	13	7	3	5	21	43	2926
2014	Health care practitioners	20	31	29	10	5	2	2	16	54	166
2014	Federal regulators	25	26	23	16	4	3	2	22	54	119
2014	Compliance, inspection and enforcement	26	29	28	9	4	2	2	14	57	568
2014	Communications or public affairs	24	26	27	15	5	1	3	20	52	285
2014	Access to information and privacy	14	21	29	15	14	4	3	31	37	119
2014	Security	14	37	25	12	7	2	3	20	53	95
2014	Science and technology	22	32	26	10	4	2	4	15	58	49
2014	Legal services	10	19	40	16	6	2	7	24	32	58
2014	Administration and operations	18	27	32	12	7	2	3	19	47	3455
2014	Human resources	17	25	33	14	5	3	3	21	44	667
2014	Financial management	11	18	36	19	9	2	4	30	31	451
2014	Procurement	18	28	34	14	3	0	3	17	48	39
2014	Real property	24	33	40	0	2	0	0	2	58	54
2014	Materiel management	10	20	17	36	7	0	10	48	34	29
2014	Information management	18	21	31	16	8	4	2	25	42	285
2014	Information technology	18	27	30	13	6	3	2	20	49	1156
2014	Internal audit	17	30	41	9	2	1	0	10	48	66
2014	Evaluation	15	26	33	12	9	1	5	22	43	124
2014	Other services to the public	18	23	31	12	9	3	4	22	45	2195
2014	None of the above	19	27	30	11	6	3	3	18	50	2164

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	18	36	24	13	1	2	39	24	4351
2020	Health care practitioners	4	16	45	24	10	1	1	35	20	197
2020	Federal regulators	4	24	44	17	8	1	1	26	29	88
2020	Compliance, inspection and enforcement	7	19	40	23	10	1	0	33	26	852
2020	Communications or public affairs	7	20	36	21	15	1	0	36	27	266
2020	Access to information and privacy	8	13	36	20	19	1	2	40	22	180
2020	Security	5	17	35	26	17	0	1	43	22	105
2020	Science and technology	11	23	23	19	20	0	4	41	35	25
2020	Legal services	2	10	37	25	21	0	5	48	13	41
2020	Administration and operations	7	18	38	24	11	1	1	36	25	3927
2020	Human resources	8	18	38	22	12	1	1	35	27	844
2020	Financial management	4	15	34	28	17	0	2	46	20	471
2020	Procurement	9	18	41	18	11	0	3	29	28	70
2020	Real property	1	8	50	26	12	1	2	39	10	84
2020	Information management	4	13	34	30	16	1	1	47	18	275
2020	Information technology	4	12	32	33	17	1	1	51	17	933
2020	Internal audit	1	16	49	24	9	0	0	33	18	61
2020	Evaluation	6	16	47	23	7	1	1	30	22	123
2020	Data sciences	7	20	38	25	9	1	1	34	27	179
2020	Policy	8	21	41	20	9	0	0	29	30	1001
2020	Project management	8	20	36	24	10	0	1	35	28	853
2020	Other services to the public	7	19	38	22	13	1	1	36	26	2382
2020	None of the above	8	16	38	22	13	1	2	36	25	1483
2019	Client contact centre	11	23	36	18	9	1	2	28	35	3053
2019	Health care practitioners	12	17	36	20	14	1	1	34	29	162
2019	Federal regulators	9	21	31	26	9	2	2	37	31	106
2019	Compliance, inspection and enforcement	11	24	36	20	8	0	1	28	35	712
2019	Communications or public affairs	8	25	37	20	9	1	0	30	33	262
2019	Access to information and privacy	9	16	29	26	14	2	4	43	27	130
2019	Security	5	27	27	27	8	2	4	37	34	101
2019	Science and technology	9	22	24	30	11	4	0	43	32	54
2019	Legal services	11	5	39	11	28	3	3	41	17	33
2019	Administration and operations	11	23	35	20	9	0	1	30	35	3141
2019	Human resources	10	21	32	22	12	1	1	35	32	737
2019	Financial management	7	15	35	26	14	1	2	41	22	428
2019	Procurement	8	14	38	28	9	0	4	38	23	57
2019	Real property	14	23	32	17	10	1	3	28	38	69
2019	Information management	12	15	35	21	14	0	2	36	28	258
2019	Information technology	7	15	33	28	16	1	2	44	22	896
2019	Internal audit	6	17	42	22	13	0	0	35	23	76
2019	Evaluation	11	18	32	24	11	2	1	37	30	129
2019	Data sciences	12	20	28	24	10	3	2	37	34	145
2019	Policy	12	23	34	21	8	1	2	30	35	889
2019	Project management	12	20	32	26	9	1	1	36	32	769
2019	Other services to the public	13	21	37	18	9	1	1	28	35	1925
2019	None of the above	10	20	34	20	13	1	2	34	31	1345

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	38	15	10	4	4	0	69	15	4318
2020	Health care practitioners	20	43	13	16	4	3	1	65	21	196
2020	Federal regulators	25	36	20	11	6	2	0	62	18	87
2020	Compliance, inspection and enforcement	15	34	20	20	8	2	0	51	29	848
2020	Communications or public affairs	25	45	13	8	5	4	0	73	14	264
2020	Access to information and privacy	36	39	13	5	4	4	0	78	9	177
2020	Security	23	42	20	13	3	0	0	65	16	106
2020	Science and technology	24	18	22	16	16	4	0	44	33	25
2020	Legal services	25	35	22	9	2	7	0	64	12	42
2020	Administration and operations	24	40	17	12	5	2	0	65	17	3915
2020	Human resources	30	40	16	9	2	3	0	71	12	837
2020	Financial management	32	41	15	7	2	2	0	74	10	469
2020	Procurement	28	37	15	16	3	0	2	65	19	70
2020	Real property	24	37	24	12	3	0	1	61	15	84
2020	Information management	32	38	15	10	4	1	0	71	14	273
2020	Information technology	21	40	19	12	5	3	0	63	17	925
2020	Internal audit	23	40	16	15	5	2	0	64	20	60
2020	Evaluation	21	39	19	14	2	5	1	64	16	125
2020	Data sciences	21	39	18	13	4	5	0	63	18	179
2020	Policy	21	38	18	14	5	4	0	61	20	993
2020	Project management	23	38	17	14	5	2	0	63	20	847
2020	Other services to the public	26	37	16	12	6	2	0	65	19	2370
2020	None of the above	23	38	16	14	6	3	1	63	20	1479
2019	Client contact centre	19	37	20	14	7	3	0	58	22	3047
2019	Health care practitioners	8	23	12	28	28	1	0	32	56	161
2019	Federal regulators	14	32	24	20	10	1	0	46	30	106
2019	Compliance, inspection and enforcement	11	33	22	22	10	2	0	45	32	705
2019	Communications or public affairs	15	45	16	12	4	6	1	65	18	261
2019	Access to information and privacy	27	32	22	11	6	2	1	61	17	128
2019	Security	17	35	21	18	6	3	0	54	25	100
2019	Science and technology	18	33	18	11	13	5	2	55	26	55
2019	Legal services	8	43	16	12	11	10	0	57	26	32
2019	Administration and operations	16	35	22	17	8	2	0	52	25	3124
2019	Human resources	18	38	22	13	4	3	0	59	18	742
2019	Financial management	19	45	20	11	4	2	0	65	15	428
2019	Procurement	19	46	15	14	2	4	2	68	16	57
2019	Real property	10	41	21	19	7	1	0	52	27	68
2019	Information management	20	36	19	18	6	1	0	57	24	257
2019	Information technology	19	37	23	12	6	2	0	58	18	894
2019	Internal audit	17	37	15	18	9	4	0	57	28	76
2019	Evaluation	12	37	16	15	7	12	1	56	26	131
2019	Data sciences	17	37	21	12	7	4	1	57	20	143
2019	Policy	15	34	22	17	7	5	1	52	25	882
2019	Project management	12	36	21	20	9	3	0	49	30	765
2019	Other services to the public	15	35	19	19	10	2	0	51	29	1916
2019	None of the above	16	34	20	17	8	3	1	53	26	1344

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	25	8	5	3	3	1	84	8	4346
2020	Health care practitioners	52	25	8	7	4	4	0	80	11	197
2020	Federal regulators	46	19	11	10	9	5	0	68	20	89
2020	Compliance, inspection and enforcement	45	32	10	6	4	4	0	80	10	851
2020	Communications or public affairs	55	29	5	7	3	0	0	85	10	266
2020	Access to information and privacy	61	20	8	6	2	2	1	83	9	179
2020	Security	55	25	9	7	4	0	0	80	11	106
2020	Science and technology	68	8	3	9	9	3	0	79	18	24
2020	Legal services	54	27	9	7	2	0	0	82	9	42
2020	Administration and operations	52	27	9	6	4	2	0	81	10	3929
2020	Human resources	61	25	5	5	3	1	0	87	8	846
2020	Financial management	58	26	6	5	2	2	0	86	8	469
2020	Procurement	63	21	5	7	5	0	0	84	12	69
2020	Real property	53	28	12	4	2	1	0	82	6	83
2020	Information management	53	29	6	7	3	2	0	83	10	276
2020	Information technology	62	24	7	4	2	1	0	87	6	931
2020	Internal audit	49	31	9	6	5	0	0	80	11	60
2020	Evaluation	49	31	7	9	2	0	0	81	12	125
2020	Data sciences	53	27	7	9	3	1	0	80	13	176
2020	Policy	53	28	6	8	4	1	0	82	12	998
2020	Project management	56	28	6	5	3	1	0	85	8	855
2020	Other services to the public	52	24	9	6	5	3	1	79	11	2378
2020	None of the above	47	28	10	6	5	3	1	79	11	1493
2019	Client contact centre	50	29	8	7	5	1	0	80	12	3047
2019	Health care practitioners	48	23	11	8	9	1	0	72	17	162
2019	Federal regulators	36	27	16	12	9	1	0	63	21	104
2019	Compliance, inspection and enforcement	39	35	9	8	7	2	0	76	15	711
2019	Communications or public affairs	55	26	5	9	4	1	0	82	13	264
2019	Access to information and privacy	45	29	11	8	7	0	0	74	15	132
2019	Security	45	31	13	4	6	1	0	76	11	100
2019	Science and technology	52	35	9	2	0	2	0	89	2	54
2019	Legal services	45	25	16	6	9	0	0	70	14	32
2019	Administration and operations	46	30	9	8	6	1	0	77	14	3134
2019	Human resources	51	30	6	7	5	1	0	82	12	737
2019	Financial management	52	27	8	6	6	1	0	80	11	424
2019	Procurement	65	16	9	9	0	2	0	82	9	57
2019	Real property	50	29	11	3	8	0	0	78	11	69
2019	Information management	45	33	7	11	4	0	0	78	15	255
2019	Information technology	60	26	7	4	2	1	0	87	7	896
2019	Internal audit	48	32	6	9	5	0	0	80	14	77
2019	Evaluation	43	33	5	13	5	2	0	77	18	131
2019	Data sciences	50	28	7	9	5	1	0	79	14	144
2019	Policy	53	27	7	7	5	1	0	81	12	887
2019	Project management	46	29	7	9	7	1	0	77	16	765
2019	Other services to the public	45	29	10	8	6	2	0	75	14	1920
2019	None of the above	44	27	11	9	7	2	0	72	17	1347
2018	Client contact centre	46	32	8	8	4	1	0	79	12	2961
2018	Health care practitioners	31	39	9	12	7	2	1	71	19	179
2018	Federal regulators	37	28	12	15	7	1	0	66	22	101
2018	Compliance, inspection and enforcement	36	34	11	9	8	2	0	72	17	698
2018	Communications or public affairs	47	32	7	9	5	0	0	79	14	242
2018	Access to information and privacy	49	30	9	5	4	4	0	82	10	111
2018	Security	45	31	8	10	5	0	0	77	15	60
2018	Science and technology	37	28	17	14	0	4	0	68	15	28
2018	Legal services	10	45	19	5	14	7	0	60	20	28
2018	Administration and operations	40	33	10	9	6	1	0	75	15	3002
2018	Human resources	51	29	8	8	3	1	0	80	11	643
2018	Financial management	46	33	6	9	5	1	0	80	14	373
2018	Procurement	42	41	7	4	4	0	2	85	9	48
2018	Real property	50	38	10	2	0	0	0	88	2	49
2018	Materiel management	27	23	18	24	8	0	0	50	32	12
2018	Information management	42	36	7	8	6	1	0	79	14	236
2018	Information technology	52	32	7	5	4	1	0	85	8	880
2018	Internal audit	43	31	12	9	3	0	1	75	13	84
2018	Evaluation	43	27	14	11	5	0	0	70	16	99
2018	Data sciences	51	26	10	7	4	2	0	79	12	153
2018	Policy	46	29	9	11	5	1	0	75	16	761
2018	Project management	45	30	7	10	6	2	0	76	16	737
2018	Other services to the public	36	30	12	11	9	1	0	68	20	1771
2018	None of the above	39	28	11	10	8	2	0	70	19	1179
2017	Client contact centre	50	30	7	7	4	1	0	81	11	3098
2017	Health care practitioners	34	31	12	11	12	1	0	66	23	148
2017	Federal regulators	45	23	10	12	9	0	1	68	21	98
2017	Compliance, inspection and enforcement	42	29	7	11	9	2	0	72	20	633
2017	Communications or public affairs	45	28	10	8	9	0	0	73	17	242
2017	Access to information and privacy	46	32	8	5	6	2	0	80	11	135
2017	Security	40	35	8	6	6	3	2	79	13	82
2017	Science and technology	59	21	5	9	2	0	4	83	12	40
2017	Legal services	40	36	11	11	3	0	0	76	13	36
2017	Administration and operations	44	32	8	8	6	2	0	77	15	3211
2017	Human resources	49	33	6	7	4	1	0	83	11	638
2017	Financial management	43	36	9	7	4	0	1	80	11	432
2017	Procurement	54	34	2	0	7	3	0	90	7	43
2017	Real property	50	25	9	11	4	2	0	76	15	52
2017	Materiel management	45	33	15	8	0	0	0	77	8	27
2017	Information management	44	31	11	8	5	0	0	75	14	241
2017	Information technology	51	31	8	6	4	1	0	82	10	922
2017	Internal audit	53	29	6	7	5	0	0	82	13	70
2017	Evaluation	49	26	8	6	9	2	0	77	15	87
2017	Data sciences	55	23	7	8	5	1	0	79	14	126
2017	Policy	49	30	7	10	3	1	0	80	13	764
2017	Project management	46	29	8	8	7	1	0	76	15	738
2017	Other services to the public	43	28	9	11	7	2	0	72	18	1904
2017	None of the above	43	29	10	9	7	2	0	73	17	1812
2014	Client contact centre	46	31	9	8	5	1	0	79	13	2932
2014	Health care practitioners	36	34	10	11	6	2	0	72	17	167
2014	Federal regulators	39	33	8	9	9	2	0	73	18	118
2014	Compliance, inspection and enforcement	41	32	11	10	5	1	0	74	15	569
2014	Communications or public affairs	36	28	12	16	7	1	0	65	23	285
2014	Access to information and privacy	46	25	10	10	9	0	1	71	19	119
2014	Security	42	30	17	6	3	1	0	73	10	95
2014	Science and technology	34	36	16	6	7	0	0	71	13	48
2014	Legal services	40	39	11	7	0	2	0	81	7	58
2014	Administration and operations	42	30	10	10	7	1	0	73	17	3460
2014	Human resources	46	31	8	8	5	1	0	78	14	668
2014	Financial management	48	31	10	6	5	1	0	80	10	451
2014	Procurement	52	24	13	3	3	3	3	80	6	39
2014	Real property	63	20	6	7	2	2	0	85	10	54
2014	Materiel management	40	39	7	4	8	3	0	81	12	29
2014	Information management	42	30	10	8	9	0	0	73	17	285
2014	Information technology	49	30	7	8	4	1	0	81	12	1157
2014	Internal audit	34	45	6	14	0	1	0	80	15	66
2014	Evaluation	44	33	3	12	5	2	0	79	18	124
2014	Other services to the public	39	28	10	11	9	2	0	69	21	2201
2014	None of the above	40	30	9	11	8	2	1	72	19	2172

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	28	5	3	1	1	1	90	4	4331
2020	Health care practitioners	57	29	4	6	2	1	1	87	8	197
2020	Federal regulators	46	34	9	5	6	1	0	81	10	89
2020	Compliance, inspection and enforcement	50	37	5	5	2	1	0	88	7	850
2020	Communications or public affairs	62	29	4	3	2	0	0	91	5	265
2020	Access to information and privacy	62	24	9	2	2	1	1	87	4	180
2020	Security	63	29	4	4	1	0	0	91	5	106
2020	Science and technology	65	27	0	8	0	0	0	92	8	25
2020	Legal services	64	29	5	2	0	0	0	93	2	42
2020	Administration and operations	56	31	6	5	2	1	0	87	7	3920
2020	Human resources	64	27	4	3	1	0	0	92	4	843
2020	Financial management	63	27	4	4	1	1	0	91	5	471
2020	Procurement	69	27	3	1	0	0	0	96	1	70
2020	Real property	52	34	6	7	0	1	0	87	7	84
2020	Information management	62	28	4	3	3	0	0	90	6	274
2020	Information technology	68	25	4	2	1	0	0	93	3	927
2020	Internal audit	61	32	2	3	2	0	0	94	5	61
2020	Evaluation	57	33	4	4	2	0	1	91	5	123
2020	Data sciences	55	29	8	7	1	0	0	84	8	178
2020	Policy	64	24	5	4	2	0	0	89	6	993
2020	Project management	65	25	5	3	1	0	0	91	4	849
2020	Other services to the public	55	30	6	5	2	1	1	87	7	2373
2020	None of the above	56	28	6	5	2	2	1	87	8	1482
2019	Client contact centre	51	34	7	5	3	0	0	85	8	3050
2019	Health care practitioners	43	36	9	8	4	0	0	80	12	161
2019	Federal regulators	37	34	12	14	3	0	0	71	17	106
2019	Compliance, inspection and enforcement	41	39	9	8	2	0	0	81	10	711
2019	Communications or public affairs	59	27	6	6	1	0	0	87	7	263
2019	Access to information and privacy	52	28	9	7	5	0	0	80	11	132
2019	Security	52	34	6	5	2	0	0	86	7	99
2019	Science and technology	64	22	11	2	0	2	0	87	2	55
2019	Legal services	36	39	16	6	3	0	0	75	9	31
2019	Administration and operations	47	35	8	7	4	0	0	82	10	3132
2019	Human resources	57	31	6	4	2	0	0	88	7	738
2019	Financial management	54	33	5	5	3	0	0	87	8	428
2019	Procurement	56	28	5	10	0	0	0	84	10	57
2019	Real property	42	39	8	7	4	0	0	81	11	68
2019	Information management	47	37	5	8	2	0	0	85	10	254
2019	Information technology	63	29	5	3	1	0	0	92	4	897
2019	Internal audit	51	36	8	3	3	0	0	87	5	77
2019	Evaluation	48	32	6	11	3	0	0	80	14	130
2019	Data sciences	57	25	6	10	3	0	0	82	12	145
2019	Policy	58	29	4	6	3	0	0	87	8	887
2019	Project management	53	30	7	6	3	0	0	83	9	766
2019	Other services to the public	45	35	8	9	3	0	0	80	12	1917
2019	None of the above	48	32	7	9	4	0	0	80	13	1344
2018	Client contact centre	48	39	6	5	2	0	0	87	7	2958
2018	Health care practitioners	37	35	11	11	5	0	1	72	17	176
2018	Federal regulators	41	34	11	10	3	1	0	76	12	101
2018	Compliance, inspection and enforcement	41	42	7	5	4	0	0	83	9	699
2018	Communications or public affairs	57	29	5	7	2	0	0	86	9	243
2018	Access to information and privacy	57	22	8	6	6	1	0	80	12	111
2018	Security	44	40	10	2	3	0	0	85	5	61
2018	Science and technology	36	49	11	4	0	0	0	86	4	28
2018	Legal services	30	52	11	7	0	0	0	82	7	27
2018	Administration and operations	44	39	8	7	2	0	0	83	9	3003
2018	Human resources	53	34	6	4	2	1	0	88	6	646
2018	Financial management	47	38	7	6	2	0	0	85	8	374
2018	Procurement	42	48	6	2	2	0	0	90	4	48
2018	Real property	53	36	8	2	0	0	0	90	2	48
2018	Materiel management	41	27	17	15	0	0	0	69	15	13
2018	Information management	49	35	7	4	5	0	0	84	9	238
2018	Information technology	58	31	6	3	2	0	0	89	5	879
2018	Internal audit	40	45	7	5	2	0	1	86	7	84
2018	Evaluation	47	35	10	6	2	0	0	82	8	99
2018	Data sciences	58	27	6	8	1	1	0	85	9	154
2018	Policy	53	31	5	7	3	0	0	85	10	759
2018	Project management	50	35	7	5	3	0	0	85	8	739
2018	Other services to the public	41	37	10	8	4	0	0	78	12	1767
2018	None of the above	45	35	9	6	4	0	0	80	11	1192
2017	Client contact centre	47	39	7	5	2	0	0	86	7	3101
2017	Health care practitioners	32	39	6	15	7	0	0	71	23	147
2017	Federal regulators	30	43	7	13	6	0	1	73	20	98
2017	Compliance, inspection and enforcement	39	40	7	8	6	0	0	79	14	628
2017	Communications or public affairs	47	33	8	6	5	0	0	81	11	242
2017	Access to information and privacy	48	38	7	2	4	1	0	87	6	135
2017	Security	30	45	6	15	4	1	0	75	19	82
2017	Science and technology	59	28	2	5	2	0	4	91	7	40
2017	Legal services	28	46	11	16	0	0	0	73	16	36
2017	Administration and operations	40	42	8	7	3	0	0	82	9	3208
2017	Human resources	53	36	5	3	3	0	0	89	6	637
2017	Financial management	43	43	9	4	1	0	0	86	6	431
2017	Procurement	49	34	9	5	3	0	0	83	8	43
2017	Real property	41	37	11	8	4	0	0	78	11	52
2017	Materiel management	33	45	4	14	4	0	0	78	19	27
2017	Information management	47	37	7	6	4	0	0	83	10	241
2017	Information technology	52	37	5	4	2	0	0	89	6	921
2017	Internal audit	42	44	7	5	1	0	0	86	7	70
2017	Evaluation	48	31	11	4	5	0	0	79	9	87
2017	Data sciences	56	34	4	4	2	0	0	90	6	126
2017	Policy	57	31	6	4	2	0	0	88	6	760
2017	Project management	47	36	7	6	4	0	0	83	10	738
2017	Other services to the public	39	40	8	9	4	1	0	79	13	1900
2017	None of the above	41	40	8	7	4	0	0	81	11	1817
2014	Client contact centre	40	43	8	6	2	0	0	83	8	2930
2014	Health care practitioners	36	43	9	8	3	0	0	80	11	167
2014	Federal regulators	42	35	8	9	5	0	0	78	14	119
2014	Compliance, inspection and enforcement	35	43	9	8	5	0	0	79	13	568
2014	Communications or public affairs	42	41	7	8	2	0	0	83	10	285
2014	Access to information and privacy	43	29	10	12	5	0	0	73	17	119
2014	Security	34	48	8	9	1	0	0	82	10	95
2014	Science and technology	44	34	8	12	3	0	0	77	15	49
2014	Legal services	46	43	7	5	0	0	0	88	5	58
2014	Administration and operations	37	42	9	8	3	0	0	80	11	3459
2014	Human resources	43	42	7	5	3	0	0	85	8	668
2014	Financial management	47	39	7	4	2	0	0	87	6	451
2014	Procurement	51	35	5	6	3	0	0	86	9	39
2014	Real property	56	38	4	0	2	0	0	94	2	54
2014	Materiel management	34	47	7	8	4	0	0	81	12	29
2014	Information management	48	29	11	9	4	0	0	76	13	285
2014	Information technology	46	42	7	4	1	0	0	88	5	1157
2014	Internal audit	30	56	4	7	3	0	0	86	10	66
2014	Evaluation	44	37	9	8	2	0	0	81	10	124
2014	Other services to the public	34	43	10	9	4	1	0	77	13	2203
2014	None of the above	40	41	8	7	3	1	0	82	10	2173

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	31	14	4	2	4	3	80	5	4328
2020	Health care practitioners	40	40	9	4	1	5	1	84	6	195
2020	Federal regulators	45	26	18	6	5	1	0	72	10	89
2020	Compliance, inspection and enforcement	37	39	15	3	2	4	1	80	5	846
2020	Communications or public affairs	55	31	7	4	2	1	0	86	6	263
2020	Access to information and privacy	50	27	14	3	2	2	2	80	5	176
2020	Security	50	33	9	3	2	2	0	86	5	106
2020	Science and technology	60	25	7	0	7	0	0	85	7	25
2020	Legal services	54	33	11	2	0	0	0	86	2	41
2020	Administration and operations	45	33	13	4	2	3	1	81	6	3897
2020	Human resources	52	33	8	3	2	1	1	87	5	840
2020	Financial management	50	34	9	3	2	2	0	86	4	468
2020	Procurement	58	30	7	1	3	0	0	88	4	70
2020	Real property	53	37	6	2	0	1	0	91	2	81
2020	Information management	48	32	9	6	2	2	0	82	8	272
2020	Information technology	57	32	6	2	2	1	0	90	4	929
2020	Internal audit	49	33	10	3	3	1	0	84	7	61
2020	Evaluation	45	36	9	5	2	2	1	84	7	125
2020	Data sciences	49	38	6	6	1	0	1	87	7	178
2020	Policy	54	32	7	3	2	1	0	87	5	985
2020	Project management	54	32	8	3	1	2	0	88	4	851
2020	Other services to the public	43	30	15	5	2	4	2	77	7	2370
2020	None of the above	39	33	14	4	4	5	2	77	8	1480
2019	Client contact centre	37	36	16	5	2	2	1	76	8	3061
2019	Health care practitioners	35	39	14	7	3	1	0	76	10	163
2019	Federal regulators	35	33	18	8	4	1	2	70	12	105
2019	Compliance, inspection and enforcement	34	39	17	5	2	3	0	75	7	708
2019	Communications or public affairs	54	28	8	7	1	1	1	83	9	262
2019	Access to information and privacy	40	33	16	9	1	0	1	74	10	132
2019	Security	50	29	15	5	0	0	1	79	5	100
2019	Science and technology	51	23	14	6	0	4	2	79	6	55
2019	Legal services	40	34	11	3	6	4	3	79	9	33
2019	Administration and operations	38	37	15	5	3	1	0	76	8	3140
2019	Human resources	46	36	10	4	3	1	0	82	7	738
2019	Financial management	45	37	10	4	3	1	0	83	7	429
2019	Procurement	56	24	14	3	0	2	2	82	4	57
2019	Real property	39	45	11	3	1	1	0	85	4	69
2019	Information management	40	37	11	7	2	2	0	79	9	258
2019	Information technology	52	35	9	2	1	1	0	88	3	894
2019	Internal audit	37	37	21	4	1	0	0	74	5	77
2019	Evaluation	36	36	14	8	3	2	1	74	11	130
2019	Data sciences	56	30	6	7	1	1	0	86	8	145
2019	Policy	54	32	9	2	2	1	0	87	4	888
2019	Project management	44	36	10	6	3	1	0	81	9	766
2019	Other services to the public	35	35	17	5	4	3	1	73	10	1928
2019	None of the above	37	34	16	6	4	2	1	73	10	1347
2018	Client contact centre	32	40	17	5	2	3	1	75	8	2967
2018	Health care practitioners	27	42	22	4	3	2	0	70	7	179
2018	Federal regulators	38	38	15	3	2	4	0	79	5	100
2018	Compliance, inspection and enforcement	30	43	16	5	3	3	0	76	7	701
2018	Communications or public affairs	46	39	8	5	1	1	0	86	6	245
2018	Access to information and privacy	41	35	11	4	2	5	1	81	7	111
2018	Security	36	40	10	7	4	0	4	79	11	61
2018	Science and technology	35	43	19	4	0	0	0	77	4	28
2018	Legal services	28	51	8	5	0	8	0	86	5	28
2018	Administration and operations	34	40	16	5	2	2	1	76	8	3015
2018	Human resources	43	38	11	4	1	1	1	83	5	645
2018	Financial management	41	41	9	4	3	2	1	84	7	373
2018	Procurement	38	43	13	4	2	0	0	81	7	48
2018	Real property	50	34	10	4	0	2	0	86	4	50
2018	Materiel management	32	22	34	7	0	5	0	57	8	13
2018	Information management	42	39	10	4	4	2	0	82	7	238
2018	Information technology	48	37	8	4	2	1	0	86	6	880
2018	Internal audit	34	41	14	6	1	1	3	78	7	84
2018	Evaluation	38	38	13	5	3	3	0	78	8	99
2018	Data sciences	50	32	9	6	1	1	1	85	6	154
2018	Policy	48	35	9	5	2	1	0	84	7	760
2018	Project management	43	38	10	4	3	2	0	83	7	741
2018	Other services to the public	30	38	18	7	3	3	1	71	10	1774
2018	None of the above	33	36	17	5	4	4	1	72	10	1191

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	35	11	5	2	3	0	81	7	4333
2020	Health care practitioners	39	38	12	6	2	3	1	80	8	193
2020	Federal regulators	43	33	10	6	4	5	0	79	11	89
2020	Compliance, inspection and enforcement	30	42	14	7	3	4	0	75	10	847
2020	Communications or public affairs	47	35	10	4	4	1	0	82	8	264
2020	Access to information and privacy	51	33	7	4	3	1	0	85	7	178
2020	Security	48	29	13	7	1	2	0	79	8	102
2020	Science and technology	46	31	4	12	0	7	0	83	13	25
2020	Legal services	43	33	14	0	2	8	0	82	3	42
2020	Administration and operations	41	36	11	6	3	2	0	80	9	3916
2020	Human resources	46	36	9	6	2	2	0	83	8	845
2020	Financial management	49	38	7	3	2	1	0	88	6	472
2020	Procurement	49	33	12	3	1	1	0	83	4	70
2020	Real property	48	43	5	2	0	1	1	93	2	84
2020	Information management	49	35	7	6	1	1	0	85	7	276
2020	Information technology	48	35	11	2	2	2	0	85	4	930
2020	Internal audit	45	35	10	7	2	2	0	81	9	60
2020	Evaluation	37	45	9	6	2	2	0	83	8	124
2020	Data sciences	37	46	11	4	1	1	0	84	5	179
2020	Policy	35	41	11	9	3	1	0	77	12	996
2020	Project management	44	36	10	6	2	2	0	81	9	850
2020	Other services to the public	43	33	11	7	4	2	0	77	11	2372
2020	None of the above	40	37	12	5	3	3	0	80	8	1484
2019	Client contact centre	39	38	12	6	4	2	0	78	10	3033
2019	Health care practitioners	33	29	18	10	8	1	1	63	18	162
2019	Federal regulators	33	37	16	10	3	0	0	71	13	106
2019	Compliance, inspection and enforcement	30	39	15	8	5	3	0	72	13	706
2019	Communications or public affairs	39	41	11	6	1	1	0	81	8	263
2019	Access to information and privacy	46	30	14	6	4	0	0	76	10	131
2019	Security	43	39	12	2	2	2	0	84	4	99
2019	Science and technology	48	32	14	2	0	4	0	83	2	55
2019	Legal services	34	44	13	3	5	0	0	78	8	33
2019	Administration and operations	37	39	12	7	4	1	0	77	11	3132
2019	Human resources	41	37	12	5	2	1	0	80	7	739
2019	Financial management	43	37	10	4	4	2	0	81	8	427
2019	Procurement	54	31	8	4	0	3	0	88	4	56
2019	Real property	45	36	11	6	1	1	0	82	7	68
2019	Information management	41	40	11	6	1	1	0	82	8	256
2019	Information technology	46	37	9	4	1	2	0	85	5	893
2019	Internal audit	36	35	12	11	1	3	1	75	13	76
2019	Evaluation	28	41	15	8	6	2	0	71	15	131
2019	Data sciences	40	44	9	4	2	1	0	85	6	144
2019	Policy	32	42	11	9	3	2	0	76	12	888
2019	Project management	37	37	14	7	5	1	0	74	12	763
2019	Other services to the public	37	34	14	8	5	3	0	73	13	1920
2019	None of the above	36	37	14	8	4	2	0	74	12	1346
2018	Client contact centre	47	36	10	4	2	1	0	84	6	2975
2018	Health care practitioners	36	30	20	10	3	1	0	67	13	180
2018	Federal regulators	41	43	8	6	2	1	0	85	8	99
2018	Compliance, inspection and enforcement	38	38	12	5	4	3	0	78	9	696
2018	Communications or public affairs	46	41	5	6	0	1	0	88	7	245
2018	Access to information and privacy	57	27	10	2	2	2	0	86	4	111
2018	Security	47	38	10	2	3	0	0	85	5	60
2018	Science and technology	28	51	13	8	0	0	0	79	8	30
2018	Legal services	52	35	9	4	0	0	0	87	4	26
2018	Administration and operations	42	38	11	5	3	1	0	82	7	3010
2018	Human resources	45	41	8	3	2	1	0	87	5	645
2018	Financial management	45	38	10	3	3	2	0	84	6	373
2018	Procurement	48	38	11	4	0	0	0	85	4	48
2018	Real property	51	33	14	2	0	0	0	84	2	49
2018	Materiel management	41	34	15	0	0	9	0	83	0	13
2018	Information management	51	33	7	7	1	1	0	84	8	236
2018	Information technology	48	36	10	2	2	1	0	86	4	881
2018	Internal audit	48	33	9	3	4	3	0	83	7	83
2018	Evaluation	40	32	14	10	0	3	1	75	10	98
2018	Data sciences	49	32	10	6	1	3	0	83	7	152
2018	Policy	37	41	11	7	3	1	0	79	9	760
2018	Project management	44	36	11	5	3	1	0	81	8	740
2018	Other services to the public	41	35	14	6	4	1	0	77	10	1772
2018	None of the above	41	35	11	6	4	2	0	78	11	1187
2017	Client contact centre	44	38	9	4	2	2	0	84	7	3095
2017	Health care practitioners	23	51	14	5	5	2	0	75	11	147
2017	Federal regulators	45	33	11	5	4	3	0	80	9	97
2017	Compliance, inspection and enforcement	35	40	12	5	5	2	0	77	11	632
2017	Communications or public affairs	39	43	8	6	1	2	0	84	8	241
2017	Access to information and privacy	52	30	11	3	0	3	0	85	4	135
2017	Security	36	45	11	4	2	1	0	83	6	82
2017	Science and technology	39	46	9	2	0	0	4	88	2	40
2017	Legal services	36	50	14	0	0	0	0	86	0	35
2017	Administration and operations	39	41	11	5	2	2	0	81	8	3207
2017	Human resources	44	45	7	2	1	1	0	89	4	638
2017	Financial management	42	42	8	3	3	2	0	85	6	431
2017	Procurement	47	39	4	9	0	0	0	86	9	43
2017	Real property	50	37	8	4	0	2	0	88	4	52
2017	Materiel management	37	59	4	0	0	0	0	96	0	27
2017	Information management	44	41	8	4	0	2	0	87	5	240
2017	Information technology	45	38	9	3	1	3	0	86	5	921
2017	Internal audit	44	43	6	1	4	1	0	89	5	69
2017	Evaluation	44	41	5	4	5	2	0	86	9	87
2017	Data sciences	51	31	9	5	2	3	0	84	7	125
2017	Policy	37	43	9	7	2	3	0	82	9	763
2017	Project management	40	39	10	7	3	3	0	80	9	737
2017	Other services to the public	41	36	12	6	3	2	0	79	9	1901
2017	None of the above	40	37	12	5	3	2	0	80	8	1815
2014	Client contact centre	38	39	11	5	3	3	0	80	8	2933
2014	Health care practitioners	35	38	14	10	2	2	0	74	12	167
2014	Federal regulators	32	28	22	7	6	6	0	63	13	119
2014	Compliance, inspection and enforcement	33	36	17	7	4	3	0	71	12	568
2014	Communications or public affairs	34	40	14	5	2	4	0	77	8	285
2014	Access to information and privacy	40	37	14	2	2	4	0	81	5	120
2014	Security	39	41	10	5	2	4	0	83	8	95
2014	Science and technology	28	43	16	2	5	6	0	76	8	49
2014	Legal services	50	29	14	3	3	0	0	79	7	58
2014	Administration and operations	38	38	13	6	3	3	0	78	9	3461
2014	Human resources	40	39	11	5	2	3	0	81	8	669
2014	Financial management	43	41	9	3	3	2	0	86	5	451
2014	Procurement	38	37	20	0	0	5	0	79	0	39
2014	Real property	43	37	13	2	2	4	0	83	4	54
2014	Materiel management	30	52	11	0	4	3	0	85	4	29
2014	Information management	43	33	11	7	2	3	0	79	10	285
2014	Information technology	40	39	11	3	2	5	0	83	5	1157
2014	Internal audit	35	42	11	8	0	5	0	80	9	66
2014	Evaluation	36	40	12	6	1	5	0	80	7	124
2014	Other services to the public	37	35	13	7	5	3	0	75	12	2201
2014	None of the above	34	37	14	7	4	4	0	74	11	2171

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	31	11	3	1	5	1	84	5	4332
2020	Health care practitioners	48	31	12	1	2	6	1	84	3	197
2020	Federal regulators	45	34	12	3	2	3	0	81	6	89
2020	Compliance, inspection and enforcement	34	42	11	5	2	7	0	81	7	852
2020	Communications or public affairs	46	34	10	5	2	2	1	83	7	266
2020	Access to information and privacy	56	27	10	2	1	4	0	86	4	180
2020	Security	50	29	10	6	1	4	1	82	7	106
2020	Science and technology	46	46	0	4	0	4	0	96	4	25
2020	Legal services	42	22	23	0	2	10	0	72	3	42
2020	Administration and operations	45	33	12	3	2	4	0	82	6	3920
2020	Human resources	48	35	8	4	2	3	0	86	5	842
2020	Financial management	48	36	9	3	1	3	0	87	4	470
2020	Procurement	55	29	10	1	2	3	0	87	3	69
2020	Real property	42	41	12	1	2	0	1	85	4	84
2020	Information management	48	32	13	2	1	4	1	84	3	275
2020	Information technology	48	32	11	2	1	5	1	85	3	930
2020	Internal audit	52	33	8	0	0	7	0	91	0	60
2020	Evaluation	40	39	9	6	2	4	0	82	8	125
2020	Data sciences	40	38	9	4	3	6	1	83	7	177
2020	Policy	37	36	12	8	3	4	0	76	11	997
2020	Project management	44	32	13	4	2	5	0	80	6	851
2020	Other services to the public	48	29	13	4	3	3	1	80	7	2381
2020	None of the above	43	32	14	3	2	5	1	80	5	1487
2019	Client contact centre	47	34	11	3	2	3	1	83	6	3051
2019	Health care practitioners	35	34	19	6	2	2	1	72	8	161
2019	Federal regulators	43	36	10	3	5	2	1	81	9	105
2019	Compliance, inspection and enforcement	37	39	12	4	2	4	0	81	7	709
2019	Communications or public affairs	49	34	10	2	1	4	0	87	3	262
2019	Access to information and privacy	50	30	15	1	1	1	2	82	3	130
2019	Security	51	31	13	2	1	2	0	84	3	101
2019	Science and technology	43	39	9	4	2	2	2	85	6	55
2019	Legal services	30	35	16	7	3	6	3	71	11	32
2019	Administration and operations	45	36	11	4	3	2	0	82	6	3127
2019	Human resources	47	35	10	3	2	3	1	84	5	740
2019	Financial management	46	36	12	2	2	2	0	83	4	429
2019	Procurement	52	30	9	6	0	3	0	85	6	55
2019	Real property	49	36	11	4	0	0	0	85	4	68
2019	Information management	49	34	11	3	2	2	0	85	4	257
2019	Information technology	50	33	9	2	1	5	0	87	4	898
2019	Internal audit	38	38	13	4	0	6	1	82	4	76
2019	Evaluation	36	34	14	8	3	5	1	74	11	128
2019	Data sciences	43	37	13	2	3	2	1	82	5	145
2019	Policy	40	37	11	5	2	4	1	81	7	888
2019	Project management	43	33	13	5	3	3	0	78	8	763
2019	Other services to the public	45	31	14	4	4	2	1	78	8	1923
2019	None of the above	42	34	14	3	3	3	1	79	7	1344
2018	Client contact centre	47	35	11	3	2	2	0	84	5	2974
2018	Health care practitioners	37	33	21	4	3	3	0	72	7	180
2018	Federal regulators	39	45	9	0	3	4	0	88	3	100
2018	Compliance, inspection and enforcement	42	33	14	4	4	2	0	78	8	693
2018	Communications or public affairs	47	39	7	4	1	2	0	88	5	243
2018	Access to information and privacy	55	28	9	2	2	4	0	87	4	111
2018	Security	48	32	11	2	5	2	0	81	7	61
2018	Science and technology	26	48	7	8	5	7	0	80	13	30
2018	Legal services	55	28	4	4	5	5	0	87	9	28
2018	Administration and operations	43	38	11	3	2	2	0	83	5	3013
2018	Human resources	47	37	10	2	2	2	0	86	4	641
2018	Financial management	43	40	10	2	3	2	0	85	5	374
2018	Procurement	55	25	19	0	2	0	0	79	2	48
2018	Real property	36	50	12	0	0	2	0	87	0	49
2018	Materiel management	49	34	8	0	0	9	0	91	0	13
2018	Information management	52	31	8	4	1	3	0	86	6	239
2018	Information technology	47	34	12	2	2	3	0	84	4	882
2018	Internal audit	50	32	11	2	4	1	0	83	6	84
2018	Evaluation	41	34	12	4	2	5	1	81	7	98
2018	Data sciences	50	35	6	3	1	5	1	90	4	153
2018	Policy	39	38	12	4	2	3	0	81	6	759
2018	Project management	43	36	11	4	2	3	0	82	7	739
2018	Other services to the public	43	33	14	4	3	2	0	78	7	1774
2018	None of the above	43	33	14	3	3	4	1	79	7	1185
2017	Client contact centre	42	34	12	3	3	4	1	81	6	3095
2017	Health care practitioners	36	37	17	3	3	3	1	76	6	148
2017	Federal regulators	50	27	15	2	3	3	1	80	5	97
2017	Compliance, inspection and enforcement	39	33	14	5	4	4	1	75	10	633
2017	Communications or public affairs	40	42	11	2	2	3	1	85	4	241
2017	Access to information and privacy	51	32	10	1	1	6	1	88	1	135
2017	Security	37	38	15	2	2	5	1	80	5	82
2017	Science and technology	47	36	7	0	0	7	4	92	0	40
2017	Legal services	45	38	6	3	3	6	0	88	6	36
2017	Administration and operations	39	38	13	3	3	3	0	80	6	3209
2017	Human resources	43	40	10	2	2	3	1	85	4	638
2017	Financial management	37	40	13	3	3	3	0	80	6	431
2017	Procurement	50	36	7	5	0	0	2	88	5	43
2017	Real property	42	35	17	2	0	4	0	80	2	52
2017	Materiel management	56	37	8	0	0	0	0	92	0	27
2017	Information management	42	31	14	4	2	6	1	78	6	240
2017	Information technology	41	35	13	2	1	6	0	82	4	924
2017	Internal audit	42	45	7	0	3	3	0	90	3	70
2017	Evaluation	44	37	8	2	4	5	0	85	6	86
2017	Data sciences	48	29	14	2	1	6	0	82	3	125
2017	Policy	42	37	11	3	1	4	1	84	5	760
2017	Project management	39	33	15	4	3	6	0	77	7	738
2017	Other services to the public	41	33	15	4	3	3	1	78	7	1903
2017	None of the above	40	33	15	4	3	5	1	77	8	1812
2014	Client contact centre	40	37	12	3	3	4	1	81	6	2932
2014	Health care practitioners	38	39	16	3	1	2	0	79	4	167
2014	Federal regulators	36	32	16	7	4	5	0	71	12	119
2014	Compliance, inspection and enforcement	33	39	15	4	3	6	0	77	7	568
2014	Communications or public affairs	35	38	13	4	2	8	0	80	6	285
2014	Access to information and privacy	43	31	17	3	1	5	0	78	4	120
2014	Security	40	37	13	3	3	3	1	79	7	95
2014	Science and technology	26	49	10	2	3	10	0	84	5	49
2014	Legal services	50	28	14	0	3	5	0	82	3	57
2014	Administration and operations	39	36	15	3	3	4	1	78	6	3456
2014	Human resources	40	37	12	3	3	5	0	81	6	668
2014	Financial management	43	37	11	3	2	4	0	83	6	451
2014	Procurement	41	40	6	3	6	5	0	85	9	39
2014	Real property	48	31	13	2	4	2	0	81	6	54
2014	Materiel management	37	41	18	0	0	3	0	81	0	29
2014	Information management	45	33	11	4	1	5	1	83	5	285
2014	Information technology	41	35	13	2	2	6	1	82	5	1154
2014	Internal audit	40	43	5	4	2	6	0	88	7	66
2014	Evaluation	44	30	12	8	0	7	0	79	8	124
2014	Other services to the public	39	31	16	4	4	5	1	74	9	2202
2014	None of the above	36	33	16	5	3	7	1	75	8	2171

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	29	6	3	1	0	0	90	4	4345
2020	Health care practitioners	66	25	6	1	2	0	0	90	3	197
2020	Federal regulators	53	30	10	1	5	1	0	84	6	88
2020	Compliance, inspection and enforcement	49	36	8	5	2	0	0	85	7	854
2020	Communications or public affairs	60	31	5	1	2	0	0	91	4	267
2020	Access to information and privacy	65	25	7	1	2	1	0	90	3	177
2020	Security	64	26	6	3	2	0	0	90	4	106
2020	Science and technology	58	26	7	4	4	0	0	84	8	25
2020	Legal services	62	27	9	0	2	0	0	89	2	42
2020	Administration and operations	56	31	7	3	2	0	0	87	6	3925
2020	Human resources	61	30	5	2	1	0	0	91	4	844
2020	Financial management	62	31	4	2	1	0	0	93	3	469
2020	Procurement	64	31	4	1	0	0	0	95	1	70
2020	Real property	66	30	2	2	0	0	0	95	2	83
2020	Information management	61	29	6	2	2	0	0	91	4	274
2020	Information technology	61	28	8	2	1	0	0	89	3	928
2020	Internal audit	61	29	4	3	3	0	0	90	7	61
2020	Evaluation	59	29	6	4	1	1	0	89	5	124
2020	Data sciences	58	32	6	3	1	1	0	90	4	180
2020	Policy	54	32	8	3	2	0	0	87	5	997
2020	Project management	61	28	7	3	1	0	0	89	4	854
2020	Other services to the public	57	29	7	4	2	0	0	87	6	2382
2020	None of the above	55	30	8	4	2	1	0	86	6	1490
2019	Client contact centre	51	34	8	4	3	0	0	85	7	3054
2019	Health care practitioners	45	29	12	7	7	0	0	74	13	163
2019	Federal regulators	36	40	14	6	4	0	0	76	10	104
2019	Compliance, inspection and enforcement	40	41	10	6	3	0	0	81	9	713
2019	Communications or public affairs	57	32	7	3	2	0	0	89	4	264
2019	Access to information and privacy	54	26	15	4	1	0	0	80	5	132
2019	Security	54	36	6	3	2	0	0	90	4	101
2019	Science and technology	63	25	9	0	2	2	0	89	2	55
2019	Legal services	47	31	14	6	3	0	0	78	8	33
2019	Administration and operations	49	35	9	4	3	0	0	84	7	3140
2019	Human resources	52	35	7	4	1	0	0	88	5	738
2019	Financial management	55	32	7	3	3	0	0	87	6	428
2019	Procurement	55	35	5	5	0	0	0	90	5	56
2019	Real property	54	30	11	5	0	0	0	84	5	69
2019	Information management	54	31	9	4	2	0	0	85	6	257
2019	Information technology	56	33	7	3	1	0	0	89	4	897
2019	Internal audit	52	28	11	8	0	1	0	81	8	77
2019	Evaluation	45	38	8	3	5	1	0	84	8	131
2019	Data sciences	59	29	4	5	3	1	0	89	7	145
2019	Policy	51	35	9	3	2	0	0	87	5	890
2019	Project management	49	33	10	5	3	0	0	82	8	766
2019	Other services to the public	49	32	9	5	4	1	0	81	9	1927
2019	None of the above	50	30	9	6	3	1	0	81	9	1344
2018	Client contact centre	51	36	7	4	2	0	0	87	6	2969
2018	Health care practitioners	38	40	10	7	5	0	0	78	12	181
2018	Federal regulators	42	39	10	5	4	0	0	81	9	100
2018	Compliance, inspection and enforcement	43	39	8	6	4	0	0	82	10	696
2018	Communications or public affairs	50	38	7	4	1	0	0	88	5	245
2018	Access to information and privacy	63	29	5	2	1	1	0	93	3	110
2018	Security	46	40	8	2	5	0	0	86	6	62
2018	Science and technology	29	53	15	0	3	0	0	82	3	29
2018	Legal services	51	37	4	5	4	0	0	88	8	28
2018	Administration and operations	47	36	9	4	3	0	0	84	7	3014
2018	Human resources	54	35	6	3	2	0	0	90	5	642
2018	Financial management	52	36	8	2	2	0	0	88	4	374
2018	Procurement	52	35	11	2	0	0	0	87	2	48
2018	Real property	59	31	10	0	0	0	0	90	0	49
2018	Materiel management	39	36	17	7	0	0	0	76	7	13
2018	Information management	55	32	6	3	4	1	0	87	7	238
2018	Information technology	52	35	8	3	1	1	0	88	4	875
2018	Internal audit	52	33	8	2	5	0	0	85	7	84
2018	Evaluation	50	32	8	7	2	0	1	82	9	98
2018	Data sciences	55	31	8	4	0	1	0	88	5	152
2018	Policy	47	36	10	4	2	1	0	84	7	756
2018	Project management	50	33	10	4	3	0	0	83	7	737
2018	Other services to the public	45	34	11	5	4	0	0	79	9	1767
2018	None of the above	46	33	11	5	4	0	0	79	10	1189
2017	Client contact centre	51	36	7	3	3	0	0	87	6	3102
2017	Health care practitioners	29	51	8	7	5	0	0	80	12	147
2017	Federal regulators	52	29	8	8	3	0	0	81	11	98
2017	Compliance, inspection and enforcement	41	37	10	6	5	0	0	78	12	634
2017	Communications or public affairs	50	37	7	4	2	0	0	87	5	242
2017	Access to information and privacy	55	32	9	2	1	1	0	88	3	135
2017	Security	43	37	11	7	1	0	0	81	8	82
2017	Science and technology	48	35	7	7	0	0	4	86	7	40
2017	Legal services	32	57	8	3	0	0	0	89	3	36
2017	Administration and operations	44	41	8	4	3	0	0	85	7	3214
2017	Human resources	52	38	5	3	2	0	0	90	5	639
2017	Financial management	49	39	5	3	2	0	0	89	6	432
2017	Procurement	50	45	0	2	2	0	0	95	5	43
2017	Real property	55	36	9	0	0	0	0	91	0	52
2017	Materiel management	41	51	8	0	0	0	0	92	0	27
2017	Information management	51	37	8	2	2	0	0	88	3	241
2017	Information technology	50	37	7	4	2	0	0	87	6	925
2017	Internal audit	49	44	3	0	4	0	0	93	4	69
2017	Evaluation	52	37	2	5	5	0	0	89	9	87
2017	Data sciences	53	31	10	5	0	1	0	85	5	126
2017	Policy	50	36	7	4	2	0	0	86	6	763
2017	Project management	45	38	9	5	3	0	0	82	8	740
2017	Other services to the public	46	33	10	6	4	0	0	80	10	1906
2017	None of the above	45	36	10	6	3	0	0	81	9	1818
2014	Client contact centre	44	39	9	5	3	0	0	83	8	2932
2014	Health care practitioners	40	38	11	9	2	0	0	78	11	167
2014	Federal regulators	36	35	13	11	4	1	0	72	16	119
2014	Compliance, inspection and enforcement	34	40	14	7	5	0	0	74	13	569
2014	Communications or public affairs	43	40	10	6	1	0	0	83	7	283
2014	Access to information and privacy	44	35	13	2	3	1	1	81	6	120
2014	Security	41	39	11	5	3	0	0	80	8	95
2014	Science and technology	31	38	12	8	9	0	2	70	17	49
2014	Legal services	53	36	8	3	0	0	0	89	3	58
2014	Administration and operations	41	39	10	5	3	0	0	81	9	3460
2014	Human resources	45	38	11	3	3	0	0	83	6	667
2014	Financial management	49	38	9	2	2	0	0	87	4	451
2014	Procurement	49	37	6	6	0	2	0	88	6	39
2014	Real property	39	46	7	6	2	0	0	85	8	54
2014	Materiel management	37	49	6	4	4	0	0	86	8	29
2014	Information management	47	31	11	7	4	0	0	78	11	285
2014	Information technology	41	38	11	5	4	1	0	80	8	1157
2014	Internal audit	42	51	5	1	0	0	0	93	1	66
2014	Evaluation	36	44	9	6	4	0	0	80	10	123
2014	Other services to the public	40	35	12	6	5	1	0	76	11	2201
2014	None of the above	39	38	11	7	4	1	0	78	11	2169

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	22	12	3	4	7	5	78	8	4355
2020	Health care practitioners	44	22	10	5	1	13	6	80	7	196
2020	Federal regulators	46	26	10	0	6	11	1	82	6	89
2020	Compliance, inspection and enforcement	40	28	14	5	3	8	3	76	9	852
2020	Communications or public affairs	56	19	10	4	3	5	2	81	8	263
2020	Access to information and privacy	51	21	13	2	3	7	4	80	6	180
2020	Security	54	16	9	3	3	11	4	83	6	106
2020	Science and technology	73	11	0	0	8	8	0	91	9	25
2020	Legal services	54	20	16	0	5	5	0	78	5	42
2020	Administration and operations	47	23	11	4	4	7	3	78	9	3936
2020	Human resources	51	23	8	4	3	7	4	83	8	847
2020	Financial management	53	19	8	5	3	8	4	82	8	471
2020	Procurement	51	28	6	1	3	5	5	88	5	70
2020	Real property	54	26	6	0	2	9	3	90	3	84
2020	Information management	51	23	12	2	4	5	3	79	7	276
2020	Information technology	53	20	10	2	2	8	5	84	5	932
2020	Internal audit	54	25	11	0	2	6	2	86	2	61
2020	Evaluation	44	27	11	3	4	5	5	79	8	123
2020	Data sciences	52	22	11	6	3	3	3	79	9	179
2020	Policy	50	23	9	5	4	5	4	80	10	1000
2020	Project management	53	22	10	4	2	6	3	83	6	852
2020	Other services to the public	45	22	14	4	4	8	4	75	9	2381
2020	None of the above	44	20	15	4	4	9	5	74	9	1491

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	30	13	3	2	7	1	80	6	4356
2020	Health care practitioners	41	22	22	4	2	10	1	70	6	197
2020	Federal regulators	39	30	16	7	3	6	0	73	11	89
2020	Compliance, inspection and enforcement	31	35	17	6	2	8	1	72	9	854
2020	Communications or public affairs	44	28	15	6	3	4	0	75	9	267
2020	Access to information and privacy	51	30	11	1	1	5	1	86	2	180
2020	Security	45	28	16	3	2	6	1	78	6	106
2020	Science and technology	39	24	12	0	4	20	0	80	5	25
2020	Legal services	42	18	23	2	2	12	0	69	5	42
2020	Administration and operations	39	32	15	5	3	6	1	76	8	3940
2020	Human resources	41	33	13	4	2	6	1	79	6	847
2020	Financial management	42	34	12	3	1	6	1	82	5	470
2020	Procurement	40	29	15	4	5	5	2	74	9	70
2020	Real property	32	39	17	2	0	8	2	79	3	84
2020	Information management	44	31	14	4	1	5	1	79	5	275
2020	Information technology	43	32	13	2	1	8	1	82	4	933
2020	Internal audit	49	30	10	2	0	10	0	87	2	61
2020	Evaluation	36	28	13	8	2	13	0	74	11	125
2020	Data sciences	35	38	15	5	1	5	1	78	6	180
2020	Policy	31	33	16	8	4	8	0	70	13	998
2020	Project management	40	33	14	5	2	6	0	78	8	855
2020	Other services to the public	42	28	15	4	3	5	1	76	8	2384
2020	None of the above	37	30	18	3	2	9	1	75	5	1492

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	30	10	4	3	3	2	83	7	4332
2020	Health care practitioners	45	27	13	5	3	5	2	78	8	196
2020	Federal regulators	50	24	12	1	8	3	1	78	9	89
2020	Compliance, inspection and enforcement	37	35	11	7	3	5	2	78	11	853
2020	Communications or public affairs	46	30	10	7	3	2	2	79	11	267
2020	Access to information and privacy	51	26	12	4	1	3	2	81	6	178
2020	Security	50	26	7	8	3	3	4	81	11	106
2020	Science and technology	50	38	0	8	4	0	0	88	12	25
2020	Legal services	40	41	12	0	5	2	0	83	5	42
2020	Administration and operations	46	29	10	5	4	4	2	80	9	3925
2020	Human resources	48	31	8	4	3	4	2	85	7	837
2020	Financial management	49	28	10	6	3	3	1	80	9	469
2020	Procurement	53	28	7	5	3	2	2	84	9	70
2020	Real property	46	32	10	1	5	6	0	82	7	84
2020	Information management	48	33	11	3	2	2	1	84	5	274
2020	Information technology	50	27	9	3	3	5	4	83	6	928
2020	Internal audit	41	33	10	5	2	6	3	82	7	61
2020	Evaluation	39	36	12	5	2	5	1	80	7	125
2020	Data sciences	43	35	7	6	3	4	2	83	10	180
2020	Policy	41	31	11	7	4	4	2	77	11	994
2020	Project management	47	31	10	5	3	3	1	82	8	854
2020	Other services to the public	47	27	11	5	4	4	2	79	10	2377
2020	None of the above	41	30	11	5	4	6	2	78	10	1482

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	8	23	12	37	18	0	12	59	60
2020	Compliance, inspection and enforcement	9	5	18	5	54	9	0	15	65	22
2020	Administration and operations	0	5	27	14	40	14	0	6	62	79
2020	Human resources	0	7	32	0	37	23	0	10	49	13
2020	Policy	0	4	19	15	33	22	7	5	68	27
2020	Project management	0	17	23	18	30	12	0	20	54	17
2020	Other services to the public	2	7	28	15	35	13	0	10	57	46
2020	None of the above	6	10	29	6	43	6	0	17	52	17

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	28	18	5	3	9	7	68	10	4350
2020	Health care practitioners	20	27	21	7	4	11	10	59	14	197
2020	Federal regulators	22	29	16	7	9	12	5	62	19	89
2020	Compliance, inspection and enforcement	21	29	21	7	5	12	6	60	14	855
2020	Communications or public affairs	33	25	16	8	5	10	4	67	14	266
2020	Access to information and privacy	37	27	17	7	4	4	5	70	12	179
2020	Security	36	31	20	6	3	1	3	70	9	106
2020	Science and technology	32	37	8	7	7	0	7	75	16	25
2020	Legal services	28	23	21	5	0	16	7	66	6	42
2020	Administration and operations	27	30	17	7	4	9	5	66	13	3938
2020	Human resources	30	30	13	6	4	11	6	73	11	846
2020	Financial management	31	30	15	7	4	7	6	70	13	469
2020	Procurement	36	25	21	3	1	7	7	70	5	70
2020	Real property	21	28	13	15	3	14	6	61	23	84
2020	Information management	33	28	18	7	3	8	3	69	11	277
2020	Information technology	39	26	15	4	2	7	6	75	7	931
2020	Internal audit	18	32	22	8	5	10	6	59	16	61
2020	Evaluation	25	32	19	8	3	11	2	66	13	125
2020	Data sciences	27	29	16	7	5	8	8	66	14	179
2020	Policy	30	28	14	8	5	8	7	68	16	999
2020	Project management	31	29	15	7	3	9	6	70	12	854
2020	Other services to the public	29	26	20	7	4	9	5	64	12	2380
2020	None of the above	26	26	20	6	5	11	6	62	13	1491
2019	Client contact centre	30	30	16	9	6	7	4	66	16	3055
2019	Health care practitioners	26	28	17	11	11	7	0	58	24	163
2019	Federal regulators	28	21	25	14	6	4	3	52	21	105
2019	Compliance, inspection and enforcement	24	27	19	10	7	8	5	58	20	708
2019	Communications or public affairs	34	28	13	8	6	7	2	69	16	264
2019	Access to information and privacy	33	32	11	9	7	5	3	70	18	132
2019	Security	37	25	15	8	9	5	3	66	18	100
2019	Science and technology	32	36	15	5	0	8	4	77	6	54
2019	Legal services	35	14	29	6	8	8	0	53	15	33
2019	Administration and operations	26	30	18	10	7	6	3	62	19	3138
2019	Human resources	29	30	15	7	5	8	6	69	14	737
2019	Financial management	28	30	17	9	7	6	4	63	17	428
2019	Procurement	37	32	17	3	2	2	7	76	6	57
2019	Real property	26	33	19	12	7	3	0	60	20	68
2019	Information management	31	28	15	10	6	6	3	66	18	257
2019	Information technology	37	29	12	5	3	8	6	76	9	899
2019	Internal audit	25	33	20	1	9	6	5	66	11	76
2019	Evaluation	31	20	11	13	10	11	4	60	27	131
2019	Data sciences	36	23	10	8	11	6	6	67	22	143
2019	Policy	32	29	12	8	6	7	6	70	16	887
2019	Project management	27	28	17	8	7	7	6	63	17	766
2019	Other services to the public	27	26	19	11	8	6	3	59	21	1924
2019	None of the above	27	27	16	10	8	7	4	61	21	1348
2018	Client contact centre	22	33	20	9	5	7	4	62	16	2960
2018	Health care practitioners	19	23	25	10	13	7	3	47	26	178
2018	Federal regulators	24	21	18	12	12	10	2	52	28	101
2018	Compliance, inspection and enforcement	18	28	24	10	10	8	3	51	22	700
2018	Communications or public affairs	24	30	19	10	4	9	3	62	16	245
2018	Access to information and privacy	23	29	20	9	5	9	5	61	16	111
2018	Security	27	31	16	8	11	8	0	62	21	61
2018	Science and technology	23	40	19	7	0	4	7	71	8	28
2018	Legal services	8	42	19	14	8	3	5	55	24	28
2018	Administration and operations	21	32	20	9	7	7	4	59	19	3016
2018	Human resources	26	34	18	7	4	8	4	68	12	645
2018	Financial management	22	31	16	13	5	8	5	61	21	374
2018	Procurement	25	37	17	6	6	7	2	68	14	48
2018	Real property	37	32	17	10	2	0	2	70	13	48
2018	Materiel management	7	17	34	30	0	12	0	27	34	13
2018	Information management	27	29	15	7	9	9	4	65	17	238
2018	Information technology	30	33	15	5	4	8	5	73	10	878
2018	Internal audit	20	28	22	19	6	5	1	50	27	84
2018	Evaluation	23	25	24	11	7	7	3	53	20	99
2018	Data sciences	31	25	14	10	5	10	5	66	17	154
2018	Policy	22	31	17	9	7	9	5	62	19	760
2018	Project management	24	31	16	8	7	7	6	64	17	742
2018	Other services to the public	17	30	22	12	11	6	3	51	24	1774
2018	None of the above	19	29	21	11	9	7	4	54	22	1191
2017	Client contact centre	29	30	14	9	6	7	5	67	17	3098
2017	Health care practitioners	16	31	13	17	17	5	1	50	36	148
2017	Federal regulators	25	26	15	13	13	1	6	55	28	98
2017	Compliance, inspection and enforcement	20	26	18	10	12	8	7	54	25	633
2017	Communications or public affairs	30	26	18	9	10	3	4	60	21	242
2017	Access to information and privacy	29	33	15	6	6	8	4	70	13	135
2017	Security	19	33	19	7	9	5	8	60	18	82
2017	Science and technology	32	33	5	16	5	2	7	72	23	40
2017	Legal services	24	24	20	19	3	3	7	53	25	35
2017	Administration and operations	25	31	15	11	8	6	4	63	20	3212
2017	Human resources	30	34	12	8	5	6	5	72	14	638
2017	Financial management	25	35	14	8	6	5	6	68	17	431
2017	Procurement	21	46	14	7	2	7	2	74	10	42
2017	Real property	36	18	15	14	9	6	2	58	26	52
2017	Materiel management	26	40	11	4	12	4	4	71	17	27
2017	Information management	30	26	14	12	6	7	4	63	21	241
2017	Information technology	31	29	14	8	3	7	6	70	14	923
2017	Internal audit	29	29	15	10	4	4	9	66	16	70
2017	Evaluation	35	21	12	11	7	9	6	66	20	87
2017	Data sciences	35	26	12	10	5	8	4	69	17	126
2017	Policy	32	30	13	7	4	6	8	72	13	764
2017	Project management	27	29	15	9	6	7	8	65	18	738
2017	Other services to the public	25	28	15	12	8	7	4	60	23	1905
2017	None of the above	25	29	17	10	8	6	4	60	20	1815
2014	Client contact centre	26	32	16	10	6	5	4	64	18	2934
2014	Health care practitioners	18	33	19	16	7	5	2	55	24	167
2014	Federal regulators	25	25	17	13	12	4	3	55	27	118
2014	Compliance, inspection and enforcement	25	31	16	11	8	5	4	62	20	567
2014	Communications or public affairs	25	30	19	13	5	5	3	60	20	285
2014	Access to information and privacy	36	25	15	10	10	1	3	63	21	119
2014	Security	26	32	21	9	4	6	3	63	14	95
2014	Science and technology	22	31	20	6	13	8	0	58	21	49
2014	Legal services	22	39	19	10	2	6	2	66	13	58
2014	Administration and operations	27	31	17	10	8	5	3	63	19	3462
2014	Human resources	30	30	15	11	6	4	5	66	18	668
2014	Financial management	32	28	19	6	6	5	5	66	13	451
2014	Procurement	26	41	17	3	9	2	2	70	12	39
2014	Real property	48	31	7	6	2	4	2	84	8	54
2014	Materiel management	34	24	13	15	8	3	3	61	24	29
2014	Information management	31	30	12	10	10	5	4	66	21	285
2014	Information technology	32	31	14	8	5	5	5	70	14	1157
2014	Internal audit	18	39	21	9	2	4	8	64	11	66
2014	Evaluation	21	36	10	7	11	9	5	67	21	124
2014	Other services to the public	25	30	17	11	10	5	3	59	23	2202
2014	None of the above	25	31	16	10	8	5	4	62	19	2172

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	37	10	7	3	3	1	80	10	4343
2020	Health care practitioners	39	30	13	9	2	5	2	75	12	196
2020	Federal regulators	46	36	9	2	4	1	1	84	7	89
2020	Compliance, inspection and enforcement	33	42	12	7	3	2	2	77	10	854
2020	Communications or public affairs	33	39	14	10	2	2	1	74	12	267
2020	Access to information and privacy	44	30	13	5	5	2	1	77	10	178
2020	Security	41	24	18	11	3	2	1	67	15	106
2020	Science and technology	44	11	8	21	12	4	0	57	35	24
2020	Legal services	36	41	13	7	0	0	3	80	7	42
2020	Administration and operations	39	37	11	6	3	2	1	79	10	3936
2020	Human resources	41	36	10	6	3	3	1	80	9	842
2020	Financial management	39	35	13	7	2	2	2	78	9	470
2020	Procurement	39	33	16	5	5	0	2	73	11	70
2020	Real property	36	38	16	7	0	1	2	76	7	82
2020	Information management	40	34	12	8	2	2	1	77	11	275
2020	Information technology	36	35	16	5	3	3	2	75	8	929
2020	Internal audit	42	29	12	5	4	7	2	77	10	59
2020	Evaluation	41	34	10	8	2	3	0	78	11	123
2020	Data sciences	34	40	11	9	3	2	2	77	12	179
2020	Policy	34	37	13	8	4	3	1	73	13	996
2020	Project management	39	36	12	7	3	2	1	77	11	855
2020	Other services to the public	39	36	11	7	4	2	1	78	11	2383
2020	None of the above	34	36	13	6	5	4	2	75	12	1485
2019	Client contact centre	34	38	12	8	4	2	1	75	13	3056
2019	Health care practitioners	32	36	17	7	7	1	0	69	14	163
2019	Federal regulators	38	33	14	8	5	1	2	73	13	106
2019	Compliance, inspection and enforcement	33	37	13	10	5	2	1	72	15	710
2019	Communications or public affairs	35	40	13	7	3	2	1	77	10	264
2019	Access to information and privacy	41	33	11	11	4	0	0	74	15	131
2019	Security	37	40	15	5	3	0	1	78	7	101
2019	Science and technology	23	42	14	4	5	7	4	74	10	55
2019	Legal services	32	26	23	8	0	6	5	65	9	33
2019	Administration and operations	35	38	12	8	4	2	1	75	13	3134
2019	Human resources	41	35	13	6	3	1	1	77	10	739
2019	Financial management	29	41	16	6	4	2	2	73	10	426
2019	Procurement	47	26	20	5	2	0	0	73	7	57
2019	Real property	32	39	15	8	1	4	0	74	10	68
2019	Information management	37	38	13	6	4	1	1	76	10	258
2019	Information technology	34	39	14	5	4	2	2	76	9	896
2019	Internal audit	36	37	14	5	7	0	1	74	12	76
2019	Evaluation	33	35	12	10	6	3	1	71	17	130
2019	Data sciences	25	42	16	10	3	2	3	70	13	144
2019	Policy	31	39	14	9	3	2	2	73	12	887
2019	Project management	33	36	12	8	6	3	1	72	15	769
2019	Other services to the public	32	37	14	8	5	3	1	71	14	1920
2019	None of the above	32	38	14	8	4	3	1	73	13	1349
2018	Client contact centre	35	41	12	7	3	2	1	77	11	2969
2018	Health care practitioners	25	36	15	13	7	3	2	64	21	181
2018	Federal regulators	32	40	13	6	6	2	1	74	12	100
2018	Compliance, inspection and enforcement	32	43	11	8	5	1	1	76	13	694
2018	Communications or public affairs	30	40	10	13	4	2	2	73	17	243
2018	Access to information and privacy	43	36	8	10	1	2	0	81	11	109
2018	Security	34	39	12	6	8	0	0	73	15	61
2018	Science and technology	19	45	18	3	12	3	0	65	16	29
2018	Legal services	25	49	8	8	0	7	2	82	9	28
2018	Administration and operations	35	39	12	7	4	1	1	76	12	3019
2018	Human resources	38	41	9	5	4	2	1	82	9	647
2018	Financial management	28	42	12	11	3	3	1	73	14	374
2018	Procurement	40	31	15	10	2	0	2	72	13	48
2018	Real property	38	31	15	12	0	0	4	72	13	48
2018	Materiel management	23	53	17	8	0	0	0	76	8	13
2018	Information management	37	35	9	9	5	2	2	76	15	239
2018	Information technology	31	40	14	7	4	2	2	74	12	887
2018	Internal audit	39	33	13	7	6	1	1	73	13	83
2018	Evaluation	36	33	17	10	2	2	1	71	12	99
2018	Data sciences	34	41	12	8	3	2	0	76	12	154
2018	Policy	31	35	15	9	6	3	2	69	15	759
2018	Project management	35	36	13	8	5	2	1	74	13	741
2018	Other services to the public	31	39	14	9	5	2	1	71	14	1773
2018	None of the above	32	35	15	9	6	3	1	70	15	1188
2017	Client contact centre	39	39	10	6	3	3	1	80	10	3096
2017	Health care practitioners	26	37	15	10	9	3	0	65	20	147
2017	Federal regulators	40	39	11	7	2	2	0	80	9	98
2017	Compliance, inspection and enforcement	36	37	10	9	5	2	1	75	14	632
2017	Communications or public affairs	34	38	11	9	5	2	2	74	14	241
2017	Access to information and privacy	45	30	12	4	1	6	1	81	6	135
2017	Security	32	35	17	7	3	2	2	70	11	82
2017	Science and technology	37	30	16	9	0	4	4	72	10	40
2017	Legal services	35	38	5	8	3	8	3	82	12	36
2017	Administration and operations	35	40	10	7	4	3	1	78	11	3208
2017	Human resources	43	36	10	7	2	2	1	81	9	638
2017	Financial management	33	37	15	9	2	3	1	73	11	432
2017	Procurement	26	39	23	5	0	7	0	70	5	43
2017	Real property	36	46	14	2	0	0	2	84	2	52
2017	Materiel management	52	37	11	0	0	0	0	89	0	27
2017	Information management	38	35	11	8	4	4	1	76	12	240
2017	Information technology	35	37	13	8	3	3	1	75	11	921
2017	Internal audit	48	35	8	4	1	0	3	85	6	70
2017	Evaluation	42	29	8	6	12	4	0	74	18	87
2017	Data sciences	32	39	13	9	2	2	2	75	12	126
2017	Policy	37	37	11	7	4	2	1	76	12	760
2017	Project management	34	39	10	7	5	2	2	76	13	737
2017	Other services to the public	40	36	9	7	5	3	1	78	12	1901
2017	None of the above	35	36	13	7	5	3	1	74	13	1813
2014	Client contact centre	37	43	9	6	3	2	1	82	9	2933
2014	Health care practitioners	40	42	5	9	2	1	0	82	12	167
2014	Federal regulators	38	32	11	9	8	2	1	71	17	118
2014	Compliance, inspection and enforcement	36	43	9	6	4	2	0	80	10	568
2014	Communications or public affairs	35	42	8	9	5	1	0	78	14	285
2014	Access to information and privacy	41	38	9	5	5	3	0	81	10	120
2014	Security	41	40	8	6	4	0	0	82	10	95
2014	Science and technology	20	39	12	16	11	2	0	60	27	49
2014	Legal services	27	42	10	11	5	4	2	73	16	58
2014	Administration and operations	37	40	10	7	3	2	1	80	10	3462
2014	Human resources	42	36	8	6	3	3	1	82	10	669
2014	Financial management	33	43	11	7	3	2	1	78	10	451
2014	Procurement	38	40	11	5	3	2	0	81	8	39
2014	Real property	35	39	15	4	4	2	2	77	8	54
2014	Materiel management	38	26	15	14	4	0	3	67	18	29
2014	Information management	39	37	8	7	3	4	1	81	11	285
2014	Information technology	32	39	13	8	3	3	2	75	11	1157
2014	Internal audit	34	49	8	7	2	0	0	83	9	66
2014	Evaluation	34	42	9	11	2	3	0	78	13	124
2014	Other services to the public	38	37	10	7	4	3	0	78	12	2204
2014	None of the above	35	38	11	7	4	3	1	76	12	2172

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	35	12	3	2	2	0	83	5	4338
2020	Health care practitioners	39	37	15	6	1	2	0	78	7	195
2020	Federal regulators	43	35	11	3	5	2	0	80	8	88
2020	Compliance, inspection and enforcement	32	40	16	6	3	3	0	74	9	851
2020	Communications or public affairs	38	37	14	5	2	3	0	77	8	265
2020	Access to information and privacy	47	34	13	2	2	2	1	83	4	178
2020	Security	45	28	19	5	2	2	0	75	6	106
2020	Science and technology	44	23	20	4	0	9	0	73	5	24
2020	Legal services	38	35	17	0	2	8	0	79	3	42
2020	Administration and operations	42	36	14	4	2	1	0	79	7	3925
2020	Human resources	43	35	13	3	2	2	0	81	6	846
2020	Financial management	42	40	11	3	1	2	0	84	4	470
2020	Procurement	42	37	14	6	0	1	0	80	6	70
2020	Real property	45	34	15	1	1	2	1	82	2	84
2020	Information management	44	34	18	3	2	0	0	77	5	273
2020	Information technology	41	36	16	3	2	2	0	79	5	928
2020	Internal audit	47	29	10	6	3	3	0	79	10	61
2020	Evaluation	41	36	13	5	2	2	1	79	7	125
2020	Data sciences	37	43	12	5	2	1	0	81	7	179
2020	Policy	35	38	16	6	2	2	0	74	9	998
2020	Project management	39	40	15	4	2	1	0	79	6	850
2020	Other services to the public	44	33	14	5	2	2	0	79	7	2376
2020	None of the above	38	36	15	4	3	3	0	77	8	1484
2019	Client contact centre	38	38	15	6	3	1	0	76	9	3048
2019	Health care practitioners	32	31	23	7	6	1	0	63	14	163
2019	Federal regulators	34	34	19	7	5	1	0	69	12	105
2019	Compliance, inspection and enforcement	29	42	18	7	4	1	0	71	11	711
2019	Communications or public affairs	37	44	10	8	1	1	0	82	9	264
2019	Access to information and privacy	40	35	13	6	4	2	0	77	10	131
2019	Security	40	45	10	3	2	0	0	86	4	100
2019	Science and technology	29	41	18	3	2	7	0	75	6	55
2019	Legal services	37	26	25	3	6	3	0	66	9	33
2019	Administration and operations	35	37	16	6	4	1	0	73	10	3128
2019	Human resources	37	39	15	5	2	2	0	77	7	740
2019	Financial management	36	39	16	4	3	2	0	77	7	429
2019	Procurement	54	25	14	5	0	2	0	81	5	57
2019	Real property	39	36	19	6	0	0	0	75	6	68
2019	Information management	39	37	18	4	2	0	0	76	6	259
2019	Information technology	39	39	14	3	2	3	0	80	5	895
2019	Internal audit	33	35	20	8	1	2	0	70	9	77
2019	Evaluation	32	31	18	12	5	1	0	64	18	131
2019	Data sciences	34	39	17	5	4	1	0	74	9	145
2019	Policy	31	40	18	6	2	2	0	73	9	888
2019	Project management	31	40	16	7	5	1	0	72	12	764
2019	Other services to the public	35	35	17	7	5	1	0	71	11	1922
2019	None of the above	34	36	17	7	4	2	0	71	11	1339
2018	Client contact centre	38	39	15	5	3	1	0	78	7	2965
2018	Health care practitioners	25	36	19	11	8	0	0	61	19	182
2018	Federal regulators	26	41	17	8	6	2	0	68	14	99
2018	Compliance, inspection and enforcement	32	39	16	6	6	1	0	71	13	696
2018	Communications or public affairs	32	37	18	9	2	2	0	71	11	243
2018	Access to information and privacy	48	27	12	6	3	3	0	78	10	109
2018	Security	38	34	21	2	5	0	0	72	7	62
2018	Science and technology	41	23	14	12	3	8	0	69	16	29
2018	Legal services	26	55	7	12	0	0	0	81	12	28
2018	Administration and operations	32	41	16	6	4	1	0	74	10	3000
2018	Human resources	35	40	17	4	3	1	0	76	7	643
2018	Financial management	32	42	15	6	2	2	0	76	9	374
2018	Procurement	40	38	15	4	2	0	0	78	7	48
2018	Real property	41	39	16	4	0	0	0	80	4	49
2018	Materiel management	39	36	24	0	0	0	0	76	0	13
2018	Information management	37	39	12	7	3	1	0	78	10	238
2018	Information technology	34	39	19	4	2	2	0	74	6	881
2018	Internal audit	40	33	15	6	6	0	0	74	12	83
2018	Evaluation	30	34	22	11	2	1	0	64	13	99
2018	Data sciences	41	36	12	5	2	3	1	80	7	154
2018	Policy	26	42	20	7	3	2	1	70	10	757
2018	Project management	32	39	16	9	3	1	0	72	12	733
2018	Other services to the public	31	38	17	8	5	1	0	69	13	1767
2018	None of the above	31	36	19	7	6	2	0	68	13	1188

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	25	16	9	7	9	2	64	18	4349
2020	Health care practitioners	22	21	22	12	5	16	2	53	20	195
2020	Federal regulators	30	24	16	9	12	5	3	59	23	88
2020	Compliance, inspection and enforcement	20	27	19	11	10	11	2	54	24	855
2020	Communications or public affairs	25	23	17	13	7	12	3	57	24	265
2020	Access to information and privacy	40	20	15	5	9	8	2	67	16	179
2020	Security	20	24	20	11	8	13	4	53	23	106
2020	Science and technology	27	23	7	12	12	16	4	62	29	25
2020	Legal services	17	28	20	9	5	12	10	58	17	42
2020	Administration and operations	26	26	18	11	8	9	2	58	21	3933
2020	Human resources	27	24	17	11	8	10	4	59	21	841
2020	Financial management	26	21	16	13	7	13	4	56	24	470
2020	Procurement	27	16	21	9	16	9	3	48	28	69
2020	Real property	23	27	15	7	7	18	2	63	18	84
2020	Information management	29	26	20	8	5	10	2	62	16	275
2020	Information technology	28	25	19	8	6	12	3	61	16	928
2020	Internal audit	27	17	20	10	10	15	1	53	23	61
2020	Evaluation	24	30	17	12	6	9	2	60	21	123
2020	Data sciences	25	27	17	9	9	10	2	60	21	180
2020	Policy	20	21	19	11	10	14	4	50	26	993
2020	Project management	24	23	19	11	9	11	3	54	23	852
2020	Other services to the public	30	23	16	10	10	9	1	59	23	2381
2020	None of the above	24	24	20	10	9	11	3	56	22	1487
2019	Client contact centre	23	26	19	12	9	9	2	55	24	3060
2019	Health care practitioners	26	19	20	12	12	10	2	51	27	163
2019	Federal regulators	17	23	19	11	16	12	2	47	31	105
2019	Compliance, inspection and enforcement	17	26	20	14	14	8	1	47	30	712
2019	Communications or public affairs	21	19	21	12	11	14	3	47	28	265
2019	Access to information and privacy	25	23	24	9	9	10	0	54	20	130
2019	Security	24	24	25	10	5	8	4	55	18	100
2019	Science and technology	21	25	17	12	9	9	6	55	25	55
2019	Legal services	13	13	21	28	8	11	5	31	44	33
2019	Administration and operations	20	25	18	14	12	9	3	51	29	3133
2019	Human resources	24	24	19	11	12	8	3	53	26	743
2019	Financial management	21	22	21	13	11	10	2	49	27	430
2019	Procurement	25	24	19	16	7	8	2	54	25	57
2019	Real property	20	30	15	11	10	11	3	59	24	69
2019	Information management	23	29	17	14	9	7	1	56	25	256
2019	Information technology	24	26	20	9	8	10	3	58	20	898
2019	Internal audit	13	26	26	10	16	8	1	43	29	77
2019	Evaluation	19	20	16	14	16	13	2	46	36	131
2019	Data sciences	24	18	15	12	14	15	2	51	31	143
2019	Policy	17	20	21	12	12	15	4	45	30	882
2019	Project management	16	23	20	15	14	8	3	44	34	767
2019	Other services to the public	20	24	18	13	13	9	2	50	30	1922
2019	None of the above	20	24	18	14	13	9	2	50	30	1349
2018	Client contact centre	21	28	20	12	9	8	2	55	23	2974
2018	Health care practitioners	16	25	16	19	14	10	1	46	36	180
2018	Federal regulators	20	31	10	11	13	12	2	60	28	100
2018	Compliance, inspection and enforcement	18	25	20	13	16	7	1	47	32	697
2018	Communications or public affairs	18	20	15	14	14	12	6	47	35	245
2018	Access to information and privacy	25	25	22	13	5	10	0	55	20	110
2018	Security	17	28	19	13	15	6	2	49	30	62
2018	Science and technology	12	20	26	7	14	14	7	41	26	29
2018	Legal services	19	25	10	11	22	7	6	51	38	28
2018	Administration and operations	18	26	19	15	12	8	2	49	30	3012
2018	Human resources	20	23	21	14	9	10	3	50	26	647
2018	Financial management	14	24	25	15	9	10	3	44	27	375
2018	Procurement	23	23	21	10	11	8	5	52	24	48
2018	Real property	25	24	18	10	6	14	2	59	19	49
2018	Materiel management	32	21	15	7	7	17	0	64	18	13
2018	Information management	19	31	18	7	13	11	2	56	23	240
2018	Information technology	22	24	19	11	9	12	3	53	24	883
2018	Internal audit	23	19	17	17	13	10	1	48	34	84
2018	Evaluation	18	19	22	19	9	9	3	43	33	99
2018	Data sciences	22	24	16	11	9	15	3	56	24	154
2018	Policy	14	19	21	13	12	16	4	42	32	756
2018	Project management	17	21	21	15	12	12	3	44	31	741
2018	Other services to the public	16	25	21	15	15	7	1	44	33	1774
2018	None of the above	18	23	20	12	15	9	3	47	31	1186
2017	Client contact centre	22	26	16	12	10	11	3	56	25	3092
2017	Health care practitioners	13	31	20	14	12	9	0	49	29	148
2017	Federal regulators	26	24	14	10	15	10	0	56	28	98
2017	Compliance, inspection and enforcement	16	25	16	15	16	10	3	47	34	629
2017	Communications or public affairs	19	19	18	14	16	10	5	44	35	242
2017	Access to information and privacy	17	23	19	8	11	15	8	51	25	135
2017	Security	12	20	24	16	13	8	7	37	34	82
2017	Science and technology	20	42	9	7	12	5	6	69	21	40
2017	Legal services	7	25	30	11	13	11	3	37	28	36
2017	Administration and operations	18	24	16	15	13	10	3	49	32	3204
2017	Human resources	22	27	16	12	10	10	4	56	26	638
2017	Financial management	14	22	22	14	12	11	5	42	31	432
2017	Procurement	15	23	23	15	10	10	5	44	29	43
2017	Real property	22	36	24	2	4	9	4	66	7	52
2017	Materiel management	30	37	15	11	4	4	0	69	16	27
2017	Information management	20	21	18	17	12	11	2	47	33	240
2017	Information technology	19	22	19	15	9	14	3	49	29	921
2017	Internal audit	19	20	21	9	12	10	9	48	26	70
2017	Evaluation	19	18	14	12	20	12	4	45	38	86
2017	Data sciences	16	26	17	11	11	15	3	52	27	126
2017	Policy	15	18	20	12	14	15	6	42	34	760
2017	Project management	16	19	18	14	19	13	2	40	38	735
2017	Other services to the public	20	24	16	14	14	11	2	50	32	1904
2017	None of the above	18	23	16	15	13	11	3	49	32	1815
2014	Client contact centre	19	28	17	15	12	8	2	52	30	2935
2014	Health care practitioners	14	27	23	10	10	15	1	49	24	166
2014	Federal regulators	17	23	15	16	18	9	2	45	38	119
2014	Compliance, inspection and enforcement	13	27	17	20	14	8	1	44	37	567
2014	Communications or public affairs	11	13	22	18	19	15	2	29	45	285
2014	Access to information and privacy	16	22	22	14	17	7	2	42	33	120
2014	Security	15	21	22	15	14	10	2	42	33	95
2014	Science and technology	14	18	12	20	25	10	2	36	51	49
2014	Legal services	13	22	16	14	15	15	5	44	36	58
2014	Administration and operations	15	24	18	15	14	11	2	45	34	3462
2014	Human resources	20	25	16	15	12	9	3	51	31	669
2014	Financial management	18	21	18	14	15	12	4	45	33	451
2014	Procurement	16	22	20	18	9	13	2	45	32	39
2014	Real property	7	27	22	22	2	19	0	43	30	54
2014	Materiel management	17	14	31	10	14	7	6	36	28	29
2014	Information management	18	18	19	13	20	11	2	42	37	285
2014	Information technology	13	20	22	15	14	13	2	39	35	1157
2014	Internal audit	16	20	22	17	17	8	0	39	37	66
2014	Evaluation	14	23	13	13	18	15	4	46	37	124
2014	Other services to the public	18	22	17	16	17	9	1	44	36	2204
2014	None of the above	13	20	17	16	17	12	4	40	40	2172

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	38	3	6	1	90	7	4356
2020	Health care practitioners	49	41	1	8	2	90	9	197
2020	Federal regulators	33	43	5	17	3	76	20	89
2020	Compliance, inspection and enforcement	33	48	3	13	3	81	16	856
2020	Communications or public affairs	40	44	4	10	2	84	12	267
2020	Access to information and privacy	52	38	4	6	0	89	7	180
2020	Security	46	40	4	10	0	86	10	106
2020	Science and technology	32	38	0	19	11	70	30	25
2020	Legal services	44	48	0	7	0	93	7	42
2020	Administration and operations	46	44	3	6	2	89	8	3942
2020	Human resources	44	42	4	8	2	87	9	848
2020	Financial management	53	40	2	4	2	92	6	472
2020	Procurement	46	41	1	11	1	87	12	70
2020	Real property	36	53	6	5	1	88	6	84
2020	Information management	55	37	2	5	2	91	7	277
2020	Information technology	50	40	3	5	1	90	7	932
2020	Internal audit	43	45	5	7	1	87	8	61
2020	Evaluation	38	42	5	13	2	80	15	125
2020	Data sciences	35	47	6	9	2	82	12	179
2020	Policy	33	49	4	11	3	82	14	1002
2020	Project management	40	47	2	9	2	87	10	855
2020	Other services to the public	48	40	3	7	2	88	9	2386
2020	None of the above	43	42	4	8	3	86	11	1491

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	34	7	7	2	0	1	84	8	4349
2020	Health care practitioners	43	41	7	7	2	0	0	84	9	196
2020	Federal regulators	42	33	11	8	4	0	2	76	12	89
2020	Compliance, inspection and enforcement	39	41	8	10	2	0	0	80	12	854
2020	Communications or public affairs	42	39	7	9	1	1	2	83	10	266
2020	Access to information and privacy	56	33	5	5	2	0	0	89	6	180
2020	Security	52	31	7	7	1	0	1	84	9	106
2020	Science and technology	47	37	3	8	4	0	0	84	12	25
2020	Legal services	46	33	7	9	5	0	0	78	14	41
2020	Administration and operations	49	36	7	6	2	0	0	85	8	3937
2020	Human resources	45	36	9	8	2	0	1	81	10	845
2020	Financial management	49	36	7	5	2	0	1	86	7	471
2020	Procurement	56	27	7	6	4	0	0	83	10	70
2020	Real property	52	34	7	6	0	0	1	87	6	84
2020	Information management	51	34	6	6	1	0	2	87	7	277
2020	Information technology	50	35	7	5	2	0	1	86	7	929
2020	Internal audit	39	43	5	8	5	0	0	82	13	60
2020	Evaluation	38	41	10	7	4	0	0	79	11	125
2020	Data sciences	36	43	8	11	1	0	2	81	12	180
2020	Policy	33	40	10	12	3	1	1	74	16	997
2020	Project management	46	38	6	8	1	0	1	85	10	853
2020	Other services to the public	53	33	5	6	3	0	0	86	9	2387
2020	None of the above	46	35	6	10	3	0	0	81	12	1493
2019	Client contact centre	40	37	7	11	4	0	0	77	16	3057
2019	Health care practitioners	27	33	10	14	15	0	0	60	30	162
2019	Federal regulators	37	28	8	20	7	0	0	65	27	105
2019	Compliance, inspection and enforcement	33	40	6	12	8	0	0	74	21	710
2019	Communications or public affairs	43	38	5	9	4	0	0	81	14	265
2019	Access to information and privacy	46	39	4	9	2	0	0	85	11	131
2019	Security	51	29	6	13	2	0	0	80	15	101
2019	Science and technology	41	35	11	4	9	0	0	77	12	55
2019	Legal services	41	34	11	8	5	0	0	75	14	33
2019	Administration and operations	42	35	7	12	4	0	0	77	16	3136
2019	Human resources	45	32	6	11	6	0	0	77	17	742
2019	Financial management	46	34	7	9	5	0	0	80	14	430
2019	Procurement	40	36	7	12	5	0	0	76	17	56
2019	Real property	51	34	5	7	3	0	0	85	10	69
2019	Information management	45	36	6	9	4	0	0	81	13	258
2019	Information technology	50	32	6	7	5	0	1	83	12	900
2019	Internal audit	36	39	11	13	1	0	0	75	14	77
2019	Evaluation	38	31	5	16	10	0	0	69	26	131
2019	Data sciences	43	36	4	14	4	0	0	79	17	145
2019	Policy	38	38	6	12	6	0	0	77	17	889
2019	Project management	44	31	7	12	6	0	0	75	18	769
2019	Other services to the public	39	36	8	12	6	0	0	75	17	1924
2019	None of the above	39	37	7	11	5	0	0	76	17	1351
2017	Client contact centre	39	37	7	11	6	0	0	76	17	3104
2017	Health care practitioners	29	28	3	22	18	0	0	57	40	148
2017	Federal regulators	37	31	7	12	14	0	0	67	25	98
2017	Compliance, inspection and enforcement	32	33	9	13	13	0	0	65	26	635
2017	Communications or public affairs	38	39	6	10	6	0	0	78	17	242
2017	Access to information and privacy	47	36	8	6	3	1	0	83	9	135
2017	Security	34	37	9	12	9	0	0	71	20	82
2017	Science and technology	42	36	5	5	9	0	4	81	14	40
2017	Legal services	40	32	8	14	5	0	0	72	19	36
2017	Administration and operations	38	37	7	12	7	0	0	75	18	3212
2017	Human resources	45	33	6	9	6	0	0	78	15	639
2017	Financial management	44	32	7	10	6	0	0	77	16	431
2017	Procurement	47	33	5	11	4	0	0	80	16	43
2017	Real property	49	38	6	2	6	0	0	87	8	52
2017	Materiel management	49	40	7	4	0	0	0	89	4	27
2017	Information management	44	32	9	11	4	0	0	77	14	241
2017	Information technology	43	34	8	8	6	0	0	78	15	925
2017	Internal audit	43	32	7	7	10	0	1	76	17	70
2017	Evaluation	29	36	15	14	5	1	0	66	19	87
2017	Data sciences	41	35	5	13	5	0	0	77	19	125
2017	Policy	36	35	8	13	8	0	0	72	21	763
2017	Project management	33	35	9	13	10	0	0	68	24	737
2017	Other services to the public	38	34	6	13	9	0	0	72	22	1905
2017	None of the above	38	33	7	13	9	0	0	71	22	1818
2014	Client contact centre	34	37	9	13	7	0	0	71	20	2932
2014	Health care practitioners	29	37	5	19	11	0	0	66	30	167
2014	Federal regulators	40	35	9	7	10	0	0	75	16	119
2014	Compliance, inspection and enforcement	32	33	6	18	11	0	0	65	28	568
2014	Communications or public affairs	41	38	8	9	4	0	0	79	13	285
2014	Access to information and privacy	43	33	7	9	7	0	1	77	16	120
2014	Security	31	41	13	6	8	0	0	73	14	95
2014	Science and technology	25	36	8	21	10	0	0	61	31	49
2014	Legal services	47	26	2	18	8	0	0	73	26	58
2014	Administration and operations	36	36	7	12	8	0	0	73	20	3459
2014	Human resources	39	34	6	11	9	0	0	73	20	667
2014	Financial management	45	37	7	6	4	0	0	82	10	451
2014	Procurement	36	36	2	13	13	0	0	72	26	39
2014	Real property	50	39	2	7	2	0	0	89	9	54
2014	Materiel management	36	32	7	22	3	0	0	68	25	29
2014	Information management	40	36	6	11	6	0	0	76	18	284
2014	Information technology	40	37	8	10	6	0	0	77	15	1156
2014	Internal audit	46	36	3	9	6	0	0	81	16	66
2014	Evaluation	34	47	7	9	4	0	0	80	13	124
2014	Other services to the public	34	35	8	13	10	0	0	68	23	2200
2014	None of the above	34	36	8	12	9	0	0	70	21	2171

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	34	8	6	2	0	0	84	8	4319
2020	Health care practitioners	48	38	5	7	1	0	0	86	9	194
2020	Federal regulators	53	24	10	8	3	0	1	78	12	87
2020	Compliance, inspection and enforcement	41	40	9	8	2	0	0	81	9	850
2020	Communications or public affairs	52	34	8	5	2	0	0	86	6	266
2020	Access to information and privacy	55	33	7	2	2	0	0	88	5	180
2020	Security	53	30	13	1	3	0	0	83	4	105
2020	Science and technology	39	33	8	8	12	0	0	72	20	25
2020	Legal services	62	31	0	5	2	0	0	93	7	40
2020	Administration and operations	49	35	8	6	2	0	0	85	8	3919
2020	Human resources	49	36	8	4	2	0	1	86	6	843
2020	Financial management	55	34	5	3	1	0	1	90	4	468
2020	Procurement	57	32	3	9	0	0	0	89	9	70
2020	Real property	53	35	8	4	0	0	0	88	4	81
2020	Information management	52	33	6	5	2	0	1	87	7	273
2020	Information technology	52	34	7	4	2	0	1	87	6	919
2020	Internal audit	41	34	12	13	0	0	0	75	13	60
2020	Evaluation	48	34	6	7	4	0	1	83	12	124
2020	Data sciences	49	34	9	5	2	1	0	84	7	180
2020	Policy	41	36	10	8	3	0	1	79	11	995
2020	Project management	51	33	8	6	1	0	1	85	8	850
2020	Other services to the public	51	33	7	6	3	0	0	84	9	2369
2020	None of the above	47	35	8	8	2	0	0	82	10	1472
2019	Client contact centre	43	37	9	7	4	0	0	80	11	3042
2019	Health care practitioners	35	30	12	13	9	0	1	65	22	161
2019	Federal regulators	38	36	11	11	3	1	0	75	14	106
2019	Compliance, inspection and enforcement	37	42	9	7	5	0	0	79	12	705
2019	Communications or public affairs	53	32	8	5	1	1	0	86	6	262
2019	Access to information and privacy	52	31	11	4	1	1	0	84	5	129
2019	Security	50	36	7	6	1	0	0	85	7	100
2019	Science and technology	52	28	11	9	0	0	0	81	9	55
2019	Legal services	40	44	11	3	3	0	0	84	6	33
2019	Administration and operations	44	37	9	7	3	0	0	81	10	3116
2019	Human resources	51	33	8	5	3	0	0	84	8	736
2019	Financial management	51	35	7	4	3	0	0	85	7	427
2019	Procurement	55	35	5	3	2	0	0	90	5	56
2019	Real property	48	35	5	7	4	0	0	84	11	69
2019	Information management	48	35	10	5	2	0	0	83	7	256
2019	Information technology	49	37	7	4	2	0	1	87	6	894
2019	Internal audit	46	35	10	9	0	0	0	81	9	77
2019	Evaluation	43	31	14	7	4	1	0	75	12	131
2019	Data sciences	52	33	8	4	3	0	0	85	7	142
2019	Policy	46	36	8	6	2	1	1	83	8	883
2019	Project management	47	34	10	6	3	0	0	80	10	765
2019	Other services to the public	39	38	9	9	4	0	0	78	13	1909
2019	None of the above	41	38	10	8	2	0	0	79	10	1340
2017	Client contact centre	44	38	8	7	3	0	0	81	11	3098
2017	Health care practitioners	35	37	8	14	5	0	0	72	20	148
2017	Federal regulators	46	31	10	7	5	0	0	77	12	97
2017	Compliance, inspection and enforcement	43	33	9	9	5	0	0	77	14	634
2017	Communications or public affairs	42	37	13	5	3	0	0	80	7	241
2017	Access to information and privacy	52	40	3	4	0	1	0	93	4	134
2017	Security	37	52	6	2	3	0	0	88	6	82
2017	Science and technology	47	37	9	0	2	0	4	88	2	40
2017	Legal services	38	45	11	3	3	0	0	83	6	36
2017	Administration and operations	42	40	8	7	3	0	0	82	10	3202
2017	Human resources	54	35	6	4	1	0	0	89	5	638
2017	Financial management	49	37	7	5	3	0	0	86	8	428
2017	Procurement	46	44	7	3	0	0	0	91	3	43
2017	Real property	61	37	2	0	0	0	0	98	0	52
2017	Materiel management	63	26	4	4	4	0	0	89	8	27
2017	Information management	49	33	10	6	0	0	1	84	6	240
2017	Information technology	49	36	9	3	2	0	0	86	6	925
2017	Internal audit	47	35	7	9	1	1	0	83	10	70
2017	Evaluation	43	40	9	5	1	0	1	84	7	87
2017	Data sciences	46	41	5	6	2	0	1	87	8	125
2017	Policy	44	37	7	9	2	0	0	82	11	762
2017	Project management	44	36	9	9	3	0	0	80	11	735
2017	Other services to the public	41	37	9	9	5	0	0	77	13	1902
2017	None of the above	42	37	9	8	3	0	0	80	11	1813
2014	Client contact centre	34	42	10	10	4	0	0	76	14	2933
2014	Health care practitioners	41	36	6	13	3	1	0	78	17	166
2014	Federal regulators	34	39	10	10	5	2	0	74	15	119
2014	Compliance, inspection and enforcement	33	41	10	10	5	0	0	74	15	568
2014	Communications or public affairs	44	37	10	7	2	0	0	81	9	285
2014	Access to information and privacy	40	35	13	10	2	1	1	75	11	120
2014	Security	43	38	9	7	3	0	0	81	11	95
2014	Science and technology	25	51	8	10	6	0	0	75	16	48
2014	Legal services	43	39	10	5	4	0	0	81	9	58
2014	Administration and operations	37	41	10	8	4	0	0	78	12	3459
2014	Human resources	43	37	10	6	4	0	0	80	10	668
2014	Financial management	42	43	7	5	2	0	0	85	7	451
2014	Procurement	46	41	7	6	0	0	0	87	6	39
2014	Real property	52	40	4	4	0	0	0	92	4	54
2014	Materiel management	37	45	7	12	0	0	0	81	12	29
2014	Information management	45	32	12	7	3	1	0	78	10	285
2014	Information technology	42	40	10	6	2	0	0	82	8	1154
2014	Internal audit	34	40	13	7	5	1	0	74	13	66
2014	Evaluation	42	37	7	11	2	0	1	80	13	124
2014	Other services to the public	34	37	11	12	5	0	0	71	17	2197
2014	None of the above	36	39	11	9	5	0	0	75	14	2170

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	12	1	1	1	0	0	96	2	4330
2020	Health care practitioners	89	8	2	0	1	0	0	98	1	195
2020	Federal regulators	78	14	6	0	1	0	1	93	1	89
2020	Compliance, inspection and enforcement	77	18	2	2	1	1	0	95	3	849
2020	Communications or public affairs	79	17	2	1	1	0	0	96	2	266
2020	Access to information and privacy	78	16	3	1	1	0	0	95	2	179
2020	Security	75	16	5	2	1	0	1	92	3	106
2020	Science and technology	66	23	0	4	0	0	7	96	4	25
2020	Legal services	79	16	0	2	2	0	0	96	4	42
2020	Administration and operations	82	14	2	1	1	0	0	96	2	3929
2020	Human resources	77	20	1	1	1	0	0	97	2	842
2020	Financial management	78	19	2	1	0	0	0	97	1	471
2020	Procurement	86	10	0	0	0	1	3	100	0	70
2020	Real property	80	12	3	2	0	2	0	94	2	84
2020	Information management	79	16	1	2	1	0	0	96	3	276
2020	Information technology	72	20	5	2	1	1	0	92	3	930
2020	Internal audit	76	13	5	1	1	0	3	92	3	61
2020	Evaluation	71	17	4	3	3	0	1	89	7	125
2020	Data sciences	72	19	4	2	2	0	1	92	4	179
2020	Policy	78	15	3	2	2	1	0	93	4	992
2020	Project management	80	15	2	2	1	0	0	95	2	852
2020	Other services to the public	85	12	1	1	1	0	0	97	2	2377
2020	None of the above	77	16	2	2	1	1	1	94	3	1485
2017	Client contact centre	77	18	2	1	1	0	0	96	2	3096
2017	Health care practitioners	79	16	2	0	1	0	2	97	1	147
2017	Federal regulators	71	24	3	2	0	0	0	95	2	98
2017	Compliance, inspection and enforcement	72	20	3	3	1	1	2	93	4	635
2017	Communications or public affairs	67	24	4	2	1	0	1	92	4	240
2017	Access to information and privacy	73	18	4	3	1	1	1	93	3	134
2017	Security	60	28	5	5	1	0	1	89	6	81
2017	Science and technology	57	16	11	9	0	2	4	78	10	40
2017	Legal services	70	16	3	8	3	0	0	86	11	36
2017	Administration and operations	73	21	3	2	1	0	1	95	2	3209
2017	Human resources	70	25	3	1	1	0	0	95	2	637
2017	Financial management	67	26	3	3	0	0	0	94	3	432
2017	Procurement	68	21	4	7	0	0	0	89	7	43
2017	Real property	69	28	0	0	2	0	0	98	2	51
2017	Materiel management	82	18	0	0	0	0	0	100	0	27
2017	Information management	69	24	1	4	2	0	0	94	5	240
2017	Information technology	66	22	5	3	1	1	1	90	5	924
2017	Internal audit	73	24	3	0	0	0	0	97	0	70
2017	Evaluation	66	24	4	4	0	1	1	93	4	87
2017	Data sciences	71	20	4	5	0	0	1	92	5	126
2017	Policy	74	18	4	2	1	1	0	93	3	760
2017	Project management	67	24	4	3	1	1	1	93	3	736
2017	Other services to the public	78	16	2	1	1	0	1	95	2	1905
2017	None of the above	72	20	3	2	1	1	1	93	3	1816
2014	Client contact centre	72	23	2	2	1	0	0	95	3	2932
2014	Health care practitioners	74	14	4	2	0	1	5	94	2	167
2014	Federal regulators	66	23	5	4	2	0	0	89	6	119
2014	Compliance, inspection and enforcement	69	22	4	3	1	0	1	92	4	568
2014	Communications or public affairs	68	24	4	3	1	0	0	92	4	285
2014	Access to information and privacy	69	21	5	4	1	0	0	90	5	120
2014	Security	56	31	5	3	2	0	2	89	6	95
2014	Science and technology	50	34	2	6	6	2	0	86	12	49
2014	Legal services	71	19	7	3	0	0	0	90	3	58
2014	Administration and operations	70	23	3	2	1	0	1	93	3	3460
2014	Human resources	67	25	3	2	2	0	0	93	4	668
2014	Financial management	66	26	2	3	1	0	1	93	5	451
2014	Procurement	68	22	5	3	3	0	0	90	5	39
2014	Real property	67	22	6	5	0	0	0	89	5	54
2014	Materiel management	70	26	4	0	0	0	0	96	0	29
2014	Information management	63	23	5	3	2	1	2	89	6	285
2014	Information technology	62	25	6	4	2	1	1	88	6	1156
2014	Internal audit	65	26	3	4	1	0	0	91	6	65
2014	Evaluation	71	22	3	2	1	0	2	94	2	124
2014	Other services to the public	73	19	3	2	1	0	1	94	3	2202
2014	None of the above	66	23	5	3	2	1	1	90	4	2173

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	12	6	4	3	21	6	83	9	4354
2020	Health care practitioners	28	12	7	4	4	39	6	74	14	197
2020	Federal regulators	48	19	13	3	3	11	1	77	8	89
2020	Compliance, inspection and enforcement	40	20	9	4	5	19	3	76	13	855
2020	Communications or public affairs	43	27	15	6	3	5	1	74	10	267
2020	Access to information and privacy	48	13	8	6	6	12	7	76	15	179
2020	Security	53	20	5	2	6	9	6	85	9	106
2020	Science and technology	65	16	3	4	4	3	4	87	9	25
2020	Legal services	53	16	14	7	3	7	0	74	10	42
2020	Administration and operations	42	17	10	4	4	17	5	76	11	3943
2020	Human resources	62	21	10	1	0	5	1	88	2	846
2020	Financial management	49	21	14	5	2	5	4	76	8	471
2020	Procurement	43	19	12	5	1	11	10	78	8	69
2020	Real property	37	28	14	1	6	11	4	75	8	83
2020	Information management	52	18	7	5	1	13	3	84	8	277
2020	Information technology	58	23	10	2	1	6	1	86	3	932
2020	Internal audit	64	19	3	2	0	8	3	95	2	61
2020	Evaluation	42	28	12	6	2	7	3	77	9	125
2020	Data sciences	46	23	18	4	4	4	1	73	9	180
2020	Policy	39	28	18	6	3	6	1	71	10	1000
2020	Project management	47	22	11	5	4	8	4	78	10	852
2020	Other services to the public	39	12	8	5	5	24	7	74	15	2386
2020	None of the above	41	16	10	4	4	21	6	76	10	1492
2019	Client contact centre	44	13	7	5	6	20	6	76	15	3063
2019	Health care practitioners	33	8	7	5	6	33	9	70	19	162
2019	Federal regulators	39	24	9	7	5	14	3	74	14	106
2019	Compliance, inspection and enforcement	39	14	9	7	6	18	6	70	18	713
2019	Communications or public affairs	47	25	14	4	4	5	0	76	9	264
2019	Access to information and privacy	38	19	8	5	8	17	6	74	16	131
2019	Security	54	24	6	2	3	8	3	88	5	99
2019	Science and technology	35	19	24	14	2	4	2	57	17	54
2019	Legal services	40	27	11	8	3	8	3	75	12	33
2019	Administration and operations	40	17	10	6	7	16	5	71	17	3145
2019	Human resources	52	25	12	3	2	5	2	82	6	742
2019	Financial management	38	26	15	6	3	6	6	73	11	430
2019	Procurement	33	29	18	7	8	5	2	66	15	57
2019	Real property	35	22	18	7	5	8	4	66	14	68
2019	Information management	45	16	9	5	6	16	3	76	13	258
2019	Information technology	58	22	8	3	1	6	1	86	5	899
2019	Internal audit	36	30	14	6	3	10	1	74	10	76
2019	Evaluation	43	20	13	7	4	12	2	73	12	131
2019	Data sciences	52	21	15	4	3	4	2	78	7	145
2019	Policy	44	25	15	6	3	6	1	74	10	891
2019	Project management	41	24	13	6	5	10	2	74	12	768
2019	Other services to the public	32	11	8	7	9	26	8	64	24	1927
2019	None of the above	37	16	10	6	6	19	5	70	17	1350

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	4362
2020	Health care practitioners	11	89	197
2020	Federal regulators	13	87	89
2020	Compliance, inspection and enforcement	10	90	855
2020	Communications or public affairs	8	92	267
2020	Access to information and privacy	13	87	179
2020	Security	13	87	106
2020	Administration and operations	9	91	3944
2020	Human resources	8	92	848
2020	Financial management	9	91	472
2020	Real property	11	89	84
2020	Information management	8	92	276
2020	Information technology	6	94	931
2020	Internal audit	10	90	61
2020	Evaluation	10	90	124
2020	Data sciences	9	91	180
2020	Policy	10	90	999
2020	Project management	9	91	856
2020	Other services to the public	10	90	2390
2020	None of the above	10	90	1495
2019	Client contact centre	12	88	3065
2019	Health care practitioners	12	88	163
2019	Federal regulators	18	82	106
2019	Compliance, inspection and enforcement	17	83	712
2019	Communications or public affairs	12	88	265
2019	Access to information and privacy	11	89	130
2019	Security	9	91	101
2019	Administration and operations	14	86	3144
2019	Human resources	14	86	737
2019	Financial management	12	88	430
2019	Real property	12	88	69
2019	Information management	17	83	256
2019	Information technology	8	92	895
2019	Internal audit	11	89	77
2019	Evaluation	23	77	130
2019	Data sciences	12	88	145
2019	Policy	14	86	890
2019	Project management	15	85	770
2019	Other services to the public	14	86	1927
2019	None of the above	13	87	1349
2018	Client contact centre	12	88	2989
2018	Health care practitioners	20	80	182
2018	Federal regulators	20	80	101
2018	Compliance, inspection and enforcement	17	83	698
2018	Communications or public affairs	14	86	244
2018	Access to information and privacy	10	90	110
2018	Security	12	88	62
2018	Legal services	23	77	28
2018	Administration and operations	14	86	3029
2018	Human resources	10	90	646
2018	Financial management	9	91	375
2018	Materiel management	0	100	12
2018	Information management	17	83	240
2018	Information technology	7	93	887
2018	Internal audit	11	89	84
2018	Evaluation	14	86	99
2018	Data sciences	15	85	153
2018	Policy	13	87	762
2018	Project management	14	86	745
2018	Other services to the public	15	85	1778
2018	None of the above	16	84	1193

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	43	57	325
2020	Health care practitioners	60	40	21
2020	Compliance, inspection and enforcement	45	55	86
2020	Communications or public affairs	47	53	23
2020	Access to information and privacy	53	47	24
2020	Security	53	47	14
2020	Administration and operations	46	54	357
2020	Human resources	34	66	71
2020	Financial management	57	43	42
2020	Information management	54	46	22
2020	Information technology	48	52	53
2020	Evaluation	41	59	12
2020	Data sciences	38	62	16
2020	Policy	39	61	99
2020	Project management	37	63	82
2020	Other services to the public	48	52	243
2020	None of the above	47	53	143
2019	Client contact centre	52	48	370
2019	Health care practitioners	52	48	19
2019	Federal regulators	30	70	20
2019	Compliance, inspection and enforcement	52	48	118
2019	Communications or public affairs	35	65	33
2019	Administration and operations	52	48	442
2019	Human resources	40	60	93
2019	Financial management	50	50	54
2019	Information management	46	54	43
2019	Information technology	43	57	66
2019	Evaluation	36	64	29
2019	Data sciences	44	56	17
2019	Policy	36	64	120
2019	Project management	53	47	115
2019	Other services to the public	56	44	256
2019	None of the above	57	43	171
2018	Client contact centre	48	52	345
2018	Health care practitioners	83	17	34
2018	Federal regulators	49	51	21
2018	Compliance, inspection and enforcement	43	57	117
2018	Communications or public affairs	51	49	35
2018	Administration and operations	51	49	428
2018	Human resources	39	61	64
2018	Financial management	54	46	36
2018	Information management	45	55	40
2018	Information technology	46	54	62
2018	Evaluation	37	63	14
2018	Data sciences	48	52	23
2018	Policy	47	53	100
2018	Project management	36	64	109
2018	Other services to the public	50	50	266
2018	None of the above	54	46	182

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	54	46	325
2020	Health care practitioners	68	32	21
2020	Compliance, inspection and enforcement	58	42	86
2020	Communications or public affairs	57	43	23
2020	Access to information and privacy	56	44	24
2020	Security	34	66	14
2020	Administration and operations	58	42	357
2020	Human resources	73	27	71
2020	Financial management	57	43	42
2020	Information management	68	32	22
2020	Information technology	49	51	53
2020	Policy	76	24	99
2020	Project management	70	30	82
2020	Other services to the public	58	42	243
2020	None of the above	63	37	143
2019	Client contact centre	49	51	370
2019	Health care practitioners	58	42	19
2019	Federal regulators	70	30	20
2019	Compliance, inspection and enforcement	60	40	118
2019	Communications or public affairs	76	24	33
2019	Access to information and privacy	34	66	14
2019	Administration and operations	54	46	442
2019	Human resources	63	37	93
2019	Financial management	70	30	54
2019	Information management	65	35	43
2019	Information technology	57	43	66
2019	Evaluation	75	25	29
2019	Data sciences	50	50	17
2019	Policy	70	30	120
2019	Project management	68	32	115
2019	Other services to the public	48	52	256
2019	None of the above	58	42	171
2018	Client contact centre	51	49	345
2018	Health care practitioners	39	61	34
2018	Federal regulators	70	30	21
2018	Compliance, inspection and enforcement	66	34	117
2018	Communications or public affairs	64	36	35
2018	Administration and operations	56	44	428
2018	Human resources	72	28	64
2018	Financial management	55	45	36
2018	Information management	48	52	40
2018	Information technology	58	42	62
2018	Evaluation	63	37	14
2018	Data sciences	43	57	23
2018	Policy	65	35	100
2018	Project management	68	32	109
2018	Other services to the public	54	46	266
2018	None of the above	61	39	182

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	2	98	325
2020	Health care practitioners	0	100	21
2020	Compliance, inspection and enforcement	7	93	86
2020	Administration and operations	8	92	357
2020	Human resources	7	93	71
2020	Information technology	13	87	53
2020	Other services to the public	5	95	243
2020	None of the above	7	93	143
2019	Client contact centre	5	95	370
2019	Health care practitioners	0	100	19
2019	Federal regulators	0	100	20
2019	Compliance, inspection and enforcement	6	94	118
2019	Communications or public affairs	0	100	33
2019	Administration and operations	10	90	442
2019	Human resources	7	93	93
2019	Evaluation	0	100	29
2019	Policy	9	91	120
2019	Project management	5	95	115
2019	Other services to the public	6	94	256
2019	None of the above	5	95	171
2018	Client contact centre	4	96	345
2018	Federal regulators	0	100	21
2018	Compliance, inspection and enforcement	6	94	117
2018	Access to information and privacy	0	100	10
2018	Administration and operations	7	93	428
2018	Data sciences	22	78	23
2018	Policy	7	93	100
2018	Other services to the public	7	93	266

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	325
2020	Health care practitioners	100	21
2020	Federal regulators	100	12
2020	Compliance, inspection and enforcement	100	86
2020	Communications or public affairs	100	23
2020	Access to information and privacy	100	24
2020	Security	100	14
2020	Human resources	100	71
2020	Financial management	100	42
2020	Information management	100	22
2020	Information technology	100	53
2020	Data sciences	100	16
2020	Policy	100	99
2020	Project management	100	82
2020	Other services to the public	100	243
2019	Health care practitioners	100	19
2019	Federal regulators	100	20
2019	Compliance, inspection and enforcement	100	118
2019	Communications or public affairs	100	33
2019	Access to information and privacy	100	14
2019	Administration and operations	100	442
2019	Financial management	100	54
2019	Information management	100	43
2019	Information technology	100	66
2019	Evaluation	100	29
2019	Data sciences	100	17
2019	Policy	100	120
2019	Other services to the public	100	256
2019	None of the above	100	171
2018	Client contact centre	100	345
2018	Health care practitioners	100	34
2018	Federal regulators	100	21
2018	Compliance, inspection and enforcement	100	117
2018	Communications or public affairs	100	35
2018	Access to information and privacy	100	10
2018	Administration and operations	100	428
2018	Human resources	100	64
2018	Financial management	100	36
2018	Information management	100	40
2018	Information technology	100	62
2018	Evaluation	100	14
2018	Data sciences	100	23
2018	Policy	100	100
2018	Project management	100	109

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	4	96	325
2020	Health care practitioners	0	100	21
2020	Communications or public affairs	0	100	23
2020	Security	0	100	14
2020	Administration and operations	5	95	357
2020	Financial management	0	100	42
2020	Information technology	13	87	53
2020	Data sciences	0	100	16
2020	Project management	11	89	82
2020	Other services to the public	5	95	243
2020	None of the above	5	95	143
2019	Client contact centre	4	96	370
2019	Compliance, inspection and enforcement	8	92	118
2019	Administration and operations	3	97	442
2019	Information technology	8	92	66
2019	Data sciences	0	100	17
2019	Policy	5	95	120
2019	Project management	7	93	115
2019	Other services to the public	4	96	256
2019	None of the above	3	97	171
2018	Client contact centre	2	98	345
2018	Health care practitioners	0	100	34
2018	Compliance, inspection and enforcement	6	94	117
2018	Administration and operations	4	96	428
2018	Information technology	0	100	62
2018	Evaluation	0	100	14
2018	Project management	7	93	109
2018	Other services to the public	4	96	266
2018	None of the above	5	95	182

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	24	76	325
2020	Compliance, inspection and enforcement	13	87	86
2020	Security	0	100	14
2020	Administration and operations	10	90	357
2020	Human resources	0	100	71
2020	Financial management	0	100	42
2020	Information management	0	100	22
2020	Data sciences	0	100	16
2020	Project management	12	88	82
2020	Other services to the public	23	77	243
2020	None of the above	9	91	143
2019	Client contact centre	33	67	370
2019	Compliance, inspection and enforcement	15	85	118
2019	Communications or public affairs	0	100	33
2019	Access to information and privacy	0	100	14
2019	Administration and operations	8	92	442
2019	Information technology	0	100	66
2019	Data sciences	0	100	17
2019	Project management	5	95	115
2019	Other services to the public	26	74	256
2019	None of the above	9	91	171
2018	Client contact centre	28	72	345
2018	Health care practitioners	33	67	34
2018	Compliance, inspection and enforcement	20	80	117
2018	Administration and operations	10	90	428
2018	Information technology	0	100	62
2018	Evaluation	0	100	14
2018	Policy	6	94	100
2018	Project management	12	88	109
2018	Other services to the public	28	72	266
2018	None of the above	10	90	182

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	325
2020	Health care practitioners	0	100	21
2020	Compliance, inspection and enforcement	7	93	86
2020	Administration and operations	2	98	357
2020	Information management	0	100	22
2020	Information technology	11	89	53
2020	Data sciences	0	100	16
2020	Project management	7	93	82
2020	Other services to the public	3	97	243
2020	None of the above	5	95	143
2019	Client contact centre	1	99	370
2019	Compliance, inspection and enforcement	6	94	118
2019	Communications or public affairs	0	100	33
2019	Administration and operations	5	95	442
2019	Human resources	6	94	93
2019	Financial management	0	100	54
2019	Information management	0	100	43
2019	Information technology	12	88	66
2019	Policy	5	95	120
2019	Other services to the public	3	97	256
2018	Client contact centre	3	97	345
2018	Administration and operations	5	95	428
2018	Information technology	16	84	62
2018	None of the above	5	95	182

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	39	61	325
2020	Health care practitioners	30	70	21
2020	Federal regulators	50	50	12
2020	Compliance, inspection and enforcement	42	58	86
2020	Communications or public affairs	40	60	23
2020	Access to information and privacy	39	61	24
2020	Security	38	62	14
2020	Administration and operations	41	59	357
2020	Human resources	26	74	71
2020	Financial management	43	57	42
2020	Information management	32	68	22
2020	Information technology	42	58	53
2020	Evaluation	42	58	12
2020	Policy	43	57	99
2020	Project management	33	67	82
2020	Other services to the public	43	57	243
2020	None of the above	35	65	143
2019	Client contact centre	47	53	361
2019	Health care practitioners	42	58	19
2019	Federal regulators	45	55	20
2019	Compliance, inspection and enforcement	33	67	117
2019	Communications or public affairs	24	76	33
2019	Administration and operations	38	62	439
2019	Human resources	40	60	92
2019	Financial management	34	66	54
2019	Information management	32	68	43
2019	Information technology	32	68	66
2019	Evaluation	33	67	29
2019	Policy	37	63	119
2019	Project management	38	62	113
2019	Other services to the public	44	56	256
2019	None of the above	38	62	170
2018	Client contact centre	47	53	345
2018	Health care practitioners	46	54	34
2018	Federal regulators	36	64	21
2018	Compliance, inspection and enforcement	42	58	117
2018	Communications or public affairs	40	60	35
2018	Administration and operations	43	57	428
2018	Human resources	36	64	64
2018	Financial management	27	73	36
2018	Information management	25	75	40
2018	Information technology	31	69	62
2018	Evaluation	44	56	14
2018	Data sciences	35	65	23
2018	Policy	44	56	101
2018	Project management	44	56	109
2018	Other services to the public	42	58	266
2018	None of the above	39	61	182

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	37	63	325
2020	Health care practitioners	25	75	21
2020	Compliance, inspection and enforcement	46	54	86
2020	Communications or public affairs	57	43	23
2020	Access to information and privacy	31	69	24
2020	Security	34	66	14
2020	Administration and operations	35	65	357
2020	Human resources	33	67	71
2020	Financial management	31	69	42
2020	Information management	41	59	22
2020	Information technology	23	77	53
2020	Data sciences	49	51	16
2020	Policy	52	48	99
2020	Project management	39	61	82
2020	Other services to the public	35	65	243
2020	None of the above	42	58	143
2019	Client contact centre	39	61	361
2019	Health care practitioners	42	58	19
2019	Federal regulators	40	60	20
2019	Compliance, inspection and enforcement	37	63	117
2019	Communications or public affairs	27	73	33
2019	Administration and operations	35	65	439
2019	Human resources	50	50	92
2019	Financial management	38	62	54
2019	Information management	33	67	43
2019	Information technology	32	68	66
2019	Evaluation	57	43	29
2019	Policy	43	57	119
2019	Project management	48	52	113
2019	Other services to the public	37	63	256
2019	None of the above	39	61	170
2018	Client contact centre	38	62	345
2018	Health care practitioners	31	69	34
2018	Federal regulators	53	47	21
2018	Compliance, inspection and enforcement	38	62	117
2018	Communications or public affairs	41	59	35
2018	Administration and operations	35	65	428
2018	Human resources	43	57	64
2018	Financial management	42	58	36
2018	Information management	28	72	40
2018	Information technology	29	71	62
2018	Evaluation	43	57	14
2018	Data sciences	43	57	23
2018	Policy	37	63	101
2018	Project management	45	55	109
2018	Other services to the public	38	62	266
2018	None of the above	39	61	182

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	39	61	325
2020	Health care practitioners	50	50	21
2020	Compliance, inspection and enforcement	49	51	86
2020	Communications or public affairs	60	40	23
2020	Access to information and privacy	22	78	24
2020	Security	59	41	14
2020	Administration and operations	47	53	357
2020	Human resources	41	59	71
2020	Financial management	45	55	42
2020	Information management	36	64	22
2020	Information technology	49	51	53
2020	Evaluation	41	59	12
2020	Data sciences	51	49	16
2020	Policy	48	52	99
2020	Project management	45	55	82
2020	Other services to the public	42	58	243
2020	None of the above	53	47	143
2019	Client contact centre	38	62	361
2019	Health care practitioners	37	63	19
2019	Federal regulators	55	45	20
2019	Compliance, inspection and enforcement	46	54	117
2019	Communications or public affairs	41	59	33
2019	Access to information and privacy	51	49	14
2019	Administration and operations	44	56	439
2019	Human resources	47	53	92
2019	Financial management	58	42	54
2019	Information management	48	52	43
2019	Information technology	48	52	66
2019	Evaluation	51	49	29
2019	Data sciences	50	50	17
2019	Policy	44	56	119
2019	Project management	55	45	113
2019	Other services to the public	44	56	256
2019	None of the above	38	62	170
2018	Client contact centre	40	60	345
2018	Health care practitioners	39	61	34
2018	Federal regulators	38	62	21
2018	Compliance, inspection and enforcement	51	49	117
2018	Communications or public affairs	42	58	35
2018	Access to information and privacy	49	51	10
2018	Administration and operations	40	60	428
2018	Human resources	65	35	64
2018	Financial management	44	56	36
2018	Information management	42	58	40
2018	Information technology	42	58	62
2018	Data sciences	43	57	23
2018	Policy	47	53	101
2018	Project management	47	53	109
2018	Other services to the public	43	57	266
2018	None of the above	47	53	182

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	40	60	325
2020	Health care practitioners	27	73	21
2020	Federal regulators	42	58	12
2020	Compliance, inspection and enforcement	39	61	86
2020	Communications or public affairs	52	48	23
2020	Access to information and privacy	43	57	24
2020	Security	38	62	14
2020	Administration and operations	39	61	357
2020	Human resources	39	61	71
2020	Financial management	38	62	42
2020	Information management	50	50	22
2020	Information technology	49	51	53
2020	Evaluation	51	49	12
2020	Data sciences	45	55	16
2020	Policy	39	61	99
2020	Project management	41	59	82
2020	Other services to the public	44	56	243
2020	None of the above	54	46	143
2019	Client contact centre	37	63	361
2019	Health care practitioners	37	63	19
2019	Federal regulators	30	70	20
2019	Compliance, inspection and enforcement	31	69	117
2019	Communications or public affairs	36	64	33
2019	Administration and operations	42	58	439
2019	Human resources	44	56	92
2019	Financial management	36	64	54
2019	Information management	44	56	43
2019	Information technology	39	61	66
2019	Evaluation	48	52	29
2019	Data sciences	33	67	17
2019	Policy	47	53	119
2019	Project management	44	56	113
2019	Other services to the public	42	58	256
2019	None of the above	40	60	170
2018	Client contact centre	37	63	345
2018	Health care practitioners	29	71	34
2018	Federal regulators	46	54	21
2018	Compliance, inspection and enforcement	49	51	117
2018	Communications or public affairs	46	54	35
2018	Administration and operations	37	63	428
2018	Human resources	38	62	64
2018	Financial management	36	64	36
2018	Information management	41	59	40
2018	Information technology	39	61	62
2018	Evaluation	40	60	14
2018	Data sciences	52	48	23
2018	Policy	41	59	101
2018	Project management	45	55	109
2018	Other services to the public	40	60	266
2018	None of the above	36	64	182

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	23	77	325
2020	Compliance, inspection and enforcement	40	60	86
2020	Communications or public affairs	48	52	23
2020	Access to information and privacy	24	76	24
2020	Security	36	64	14
2020	Administration and operations	28	72	357
2020	Human resources	36	64	71
2020	Financial management	38	62	42
2020	Information technology	30	70	53
2020	Policy	35	65	99
2020	Project management	40	60	82
2020	Other services to the public	26	74	243
2020	None of the above	31	69	143
2019	Client contact centre	21	79	361
2019	Health care practitioners	37	63	19
2019	Federal regulators	30	70	20
2019	Compliance, inspection and enforcement	30	70	117
2019	Communications or public affairs	32	68	33
2019	Administration and operations	27	73	439
2019	Human resources	25	75	92
2019	Financial management	24	76	54
2019	Information management	14	86	43
2019	Information technology	22	78	66
2019	Policy	34	66	119
2019	Project management	34	66	113
2019	Other services to the public	22	78	256
2019	None of the above	21	79	170
2018	Client contact centre	18	82	345
2018	Federal regulators	31	69	21
2018	Compliance, inspection and enforcement	39	61	117
2018	Communications or public affairs	25	75	35
2018	Administration and operations	25	75	428
2018	Human resources	30	70	64
2018	Financial management	33	67	36
2018	Information management	34	66	40
2018	Information technology	23	77	62
2018	Policy	27	73	101
2018	Project management	38	62	109
2018	Other services to the public	25	75	266
2018	None of the above	28	72	182

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	52	48	325
2020	Health care practitioners	50	50	21
2020	Federal regulators	51	49	12
2020	Compliance, inspection and enforcement	50	50	86
2020	Communications or public affairs	70	30	23
2020	Access to information and privacy	68	32	24
2020	Security	36	64	14
2020	Administration and operations	54	46	357
2020	Human resources	45	55	71
2020	Financial management	57	43	42
2020	Information management	53	47	22
2020	Information technology	62	38	53
2020	Evaluation	41	59	12
2020	Data sciences	57	43	16
2020	Policy	53	47	99
2020	Project management	60	40	82
2020	Other services to the public	56	44	243
2020	None of the above	52	48	143
2019	Client contact centre	64	36	361
2019	Health care practitioners	63	37	19
2019	Federal regulators	40	60	20
2019	Compliance, inspection and enforcement	56	44	117
2019	Communications or public affairs	53	47	33
2019	Access to information and privacy	39	61	14
2019	Administration and operations	49	51	439
2019	Human resources	55	45	92
2019	Financial management	55	45	54
2019	Information management	60	40	43
2019	Information technology	59	41	66
2019	Evaluation	54	46	29
2019	Data sciences	55	45	17
2019	Policy	47	53	119
2019	Project management	59	41	113
2019	Other services to the public	54	46	256
2019	None of the above	57	43	170
2018	Client contact centre	60	40	345
2018	Health care practitioners	79	21	34
2018	Federal regulators	52	48	21
2018	Compliance, inspection and enforcement	55	45	117
2018	Communications or public affairs	67	33	35
2018	Administration and operations	54	46	428
2018	Human resources	45	55	64
2018	Financial management	43	57	36
2018	Information management	56	44	40
2018	Information technology	61	39	62
2018	Evaluation	48	52	14
2018	Data sciences	61	39	23
2018	Policy	64	36	101
2018	Project management	56	44	109
2018	Other services to the public	57	43	266
2018	None of the above	50	50	182

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	33	67	325
2020	Health care practitioners	35	65	21
2020	Federal regulators	42	58	12
2020	Compliance, inspection and enforcement	30	70	86
2020	Communications or public affairs	43	57	23
2020	Access to information and privacy	39	61	24
2020	Security	51	49	14
2020	Administration and operations	34	66	357
2020	Human resources	30	70	71
2020	Financial management	43	57	42
2020	Information management	31	69	22
2020	Information technology	44	56	53
2020	Evaluation	42	58	12
2020	Policy	24	76	99
2020	Project management	38	62	82
2020	Other services to the public	39	61	243
2020	None of the above	33	67	143
2019	Client contact centre	44	56	361
2019	Health care practitioners	52	48	19
2019	Compliance, inspection and enforcement	33	67	117
2019	Communications or public affairs	32	68	33
2019	Administration and operations	34	66	439
2019	Human resources	25	75	92
2019	Financial management	33	67	54
2019	Information management	36	64	43
2019	Information technology	27	73	66
2019	Evaluation	33	67	29
2019	Policy	23	77	119
2019	Project management	31	69	113
2019	Other services to the public	35	65	256
2019	None of the above	30	70	170
2018	Client contact centre	42	58	345
2018	Health care practitioners	47	53	34
2018	Federal regulators	29	71	21
2018	Compliance, inspection and enforcement	38	62	117
2018	Communications or public affairs	32	68	35
2018	Administration and operations	34	66	428
2018	Human resources	27	73	64
2018	Financial management	27	73	36
2018	Information management	28	72	40
2018	Information technology	28	72	62
2018	Data sciences	39	61	23
2018	Policy	33	67	101
2018	Project management	33	67	109
2018	Other services to the public	36	64	266
2018	None of the above	33	67	182

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	2	98	325
2020	Health care practitioners	0	100	21
2020	Federal regulators	0	100	12
2020	Compliance, inspection and enforcement	0	100	86
2020	Access to information and privacy	0	100	24
2020	Security	0	100	14
2020	Administration and operations	2	98	357
2020	Human resources	0	100	71
2020	Financial management	0	100	42
2020	Information management	0	100	22
2020	Information technology	0	100	53
2020	Evaluation	0	100	12
2020	Data sciences	0	100	16
2020	Project management	0	100	82
2020	Other services to the public	3	97	243
2019	Health care practitioners	0	100	19
2019	Communications or public affairs	0	100	33
2019	Access to information and privacy	0	100	14
2019	Financial management	0	100	54
2019	Information management	0	100	43
2019	Information technology	0	100	66
2019	Data sciences	0	100	17
2018	Client contact centre	2	98	345
2018	Health care practitioners	0	100	34
2018	Federal regulators	0	100	21
2018	Communications or public affairs	0	100	35
2018	Access to information and privacy	0	100	10
2018	Human resources	0	100	64
2018	Financial management	0	100	36
2018	Information management	0	100	40
2018	Information technology	0	100	62
2018	Evaluation	0	100	14
2018	Data sciences	0	100	23
2018	Policy	0	100	101

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	325
2020	Security	0	100	14
2020	Administration and operations	8	92	357
2020	Information management	0	100	22
2020	Information technology	9	91	53
2020	Policy	6	94	99
2020	Project management	8	92	82
2020	Other services to the public	7	93	243
2020	None of the above	6	94	143
2019	Client contact centre	10	90	361
2019	Compliance, inspection and enforcement	5	95	117
2019	Communications or public affairs	20	80	33
2019	Administration and operations	8	92	439
2019	Human resources	12	88	92
2019	Information technology	12	88	66
2019	Policy	6	94	119
2019	Project management	12	88	113
2019	Other services to the public	9	91	256
2019	None of the above	6	94	170
2018	Client contact centre	10	90	345
2018	Compliance, inspection and enforcement	9	91	117
2018	Access to information and privacy	0	100	10
2018	Administration and operations	8	92	428
2018	Information technology	8	92	62
2018	Policy	12	88	101
2018	Project management	11	89	109
2018	Other services to the public	12	88	266
2018	None of the above	10	90	182

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	14	86	325
2020	Health care practitioners	0	100	21
2020	Compliance, inspection and enforcement	8	92	86
2020	Administration and operations	10	90	357
2020	Human resources	14	86	71
2020	Information technology	15	85	53
2020	Policy	8	92	99
2020	Project management	12	88	82
2020	Other services to the public	10	90	243
2020	None of the above	15	85	143
2019	Client contact centre	16	84	361
2019	Health care practitioners	26	74	19
2019	Compliance, inspection and enforcement	14	86	117
2019	Administration and operations	9	91	439
2019	Human resources	8	92	92
2019	Financial management	9	91	54
2019	Information management	15	85	43
2019	Information technology	11	89	66
2019	Evaluation	17	83	29
2019	Policy	8	92	119
2019	Project management	9	91	113
2019	Other services to the public	10	90	256
2019	None of the above	9	91	170
2018	Client contact centre	13	87	345
2018	Compliance, inspection and enforcement	14	86	117
2018	Administration and operations	11	89	428
2018	Human resources	8	92	64
2018	Data sciences	0	100	23
2018	Policy	10	90	101
2018	Project management	14	86	109
2018	Other services to the public	12	88	266
2018	None of the above	11	89	182

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	46	54	325
2020	Health care practitioners	53	47	21
2020	Federal regulators	50	50	12
2020	Compliance, inspection and enforcement	53	47	86
2020	Communications or public affairs	56	44	23
2020	Access to information and privacy	52	48	24
2020	Security	51	49	14
2020	Administration and operations	48	52	357
2020	Human resources	43	57	71
2020	Financial management	45	55	42
2020	Information management	41	59	22
2020	Information technology	51	49	53
2020	Data sciences	37	63	16
2020	Policy	47	53	99
2020	Project management	42	58	82
2020	Other services to the public	51	49	243
2020	None of the above	55	45	143
2019	Client contact centre	45	55	361
2019	Health care practitioners	42	58	19
2019	Federal regulators	60	40	20
2019	Compliance, inspection and enforcement	49	51	117
2019	Communications or public affairs	42	58	33
2019	Access to information and privacy	35	65	14
2019	Administration and operations	47	53	439
2019	Human resources	40	60	92
2019	Financial management	45	55	54
2019	Information management	48	52	43
2019	Information technology	47	53	66
2019	Evaluation	48	52	29
2019	Data sciences	61	39	17
2019	Policy	53	47	119
2019	Project management	52	48	113
2019	Other services to the public	44	56	256
2019	None of the above	54	46	170
2018	Client contact centre	43	57	345
2018	Health care practitioners	29	71	34
2018	Federal regulators	47	53	21
2018	Compliance, inspection and enforcement	54	46	117
2018	Communications or public affairs	36	64	35
2018	Administration and operations	47	53	428
2018	Human resources	57	43	64
2018	Financial management	50	50	36
2018	Information management	42	58	40
2018	Information technology	40	60	62
2018	Evaluation	58	42	14
2018	Data sciences	30	70	23
2018	Policy	48	52	101
2018	Project management	43	57	109
2018	Other services to the public	49	51	266
2018	None of the above	48	52	182

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	26	74	325
2020	Compliance, inspection and enforcement	23	77	86
2020	Communications or public affairs	22	78	23
2020	Administration and operations	21	79	357
2020	Human resources	14	86	71
2020	Financial management	33	67	42
2020	Information management	32	68	22
2020	Information technology	21	79	53
2020	Policy	22	78	99
2020	Project management	14	86	82
2020	Other services to the public	29	71	243
2020	None of the above	16	84	143
2019	Client contact centre	34	66	361
2019	Compliance, inspection and enforcement	25	75	117
2019	Administration and operations	22	78	439
2019	Human resources	13	87	92
2019	Financial management	16	84	54
2019	Information management	23	77	43
2019	Information technology	23	77	66
2019	Evaluation	27	73	29
2019	Data sciences	28	72	17
2019	Policy	17	83	119
2019	Project management	23	77	113
2019	Other services to the public	28	72	256
2019	None of the above	23	77	170
2018	Client contact centre	32	68	345
2018	Health care practitioners	19	81	34
2018	Federal regulators	23	77	21
2018	Compliance, inspection and enforcement	29	71	117
2018	Communications or public affairs	26	74	35
2018	Administration and operations	22	78	428
2018	Human resources	17	83	64
2018	Financial management	21	79	36
2018	Information management	13	87	40
2018	Information technology	19	81	62
2018	Policy	23	77	101
2018	Project management	24	76	109
2018	Other services to the public	31	69	266
2018	None of the above	18	82	182

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	13	87	325
2020	Compliance, inspection and enforcement	21	79	86
2020	Administration and operations	13	87	357
2020	Human resources	16	84	71
2020	Financial management	22	78	42
2020	Information management	24	76	22
2020	Information technology	21	79	53
2020	Policy	14	86	99
2020	Project management	18	82	82
2020	Other services to the public	16	84	243
2020	None of the above	14	86	143
2019	Client contact centre	16	84	361
2019	Federal regulators	25	75	20
2019	Compliance, inspection and enforcement	18	82	117
2019	Administration and operations	15	85	439
2019	Human resources	19	81	92
2019	Financial management	15	85	54
2019	Information management	13	87	43
2019	Information technology	14	86	66
2019	Evaluation	17	83	29
2019	Policy	16	84	119
2019	Project management	12	88	113
2019	Other services to the public	14	86	256
2019	None of the above	17	83	170
2018	Client contact centre	16	84	345
2018	Health care practitioners	25	75	34
2018	Compliance, inspection and enforcement	22	78	117
2018	Communications or public affairs	18	82	35
2018	Administration and operations	17	83	428
2018	Human resources	12	88	64
2018	Financial management	14	86	36
2018	Information management	20	80	40
2018	Information technology	18	82	62
2018	Evaluation	53	47	14
2018	Policy	12	88	101
2018	Project management	18	82	109
2018	Other services to the public	19	81	266
2018	None of the above	21	79	182

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	45	55	325
2020	Health care practitioners	42	58	21
2020	Federal regulators	41	59	12
2020	Compliance, inspection and enforcement	55	45	86
2020	Communications or public affairs	69	31	23
2020	Access to information and privacy	59	41	24
2020	Security	37	63	14
2020	Administration and operations	52	48	357
2020	Human resources	47	53	71
2020	Financial management	64	36	42
2020	Information management	46	54	22
2020	Information technology	49	51	53
2020	Evaluation	59	41	12
2020	Data sciences	68	32	16
2020	Policy	55	45	99
2020	Project management	47	53	82
2020	Other services to the public	55	45	243
2020	None of the above	49	51	143
2019	Client contact centre	58	42	359
2019	Health care practitioners	61	39	18
2019	Federal regulators	50	50	20
2019	Compliance, inspection and enforcement	48	52	117
2019	Communications or public affairs	64	36	32
2019	Access to information and privacy	57	43	14
2019	Administration and operations	56	44	437
2019	Human resources	46	54	91
2019	Financial management	39	61	53
2019	Information management	50	50	43
2019	Information technology	40	60	65
2019	Evaluation	53	47	29
2019	Data sciences	45	55	17
2019	Policy	50	50	118
2019	Project management	59	41	113
2019	Other services to the public	55	45	254
2019	None of the above	56	44	170
2018	Client contact centre	53	47	345
2018	Health care practitioners	56	44	34
2018	Federal regulators	38	62	21
2018	Compliance, inspection and enforcement	58	42	117
2018	Communications or public affairs	53	47	35
2018	Administration and operations	52	48	426
2018	Human resources	51	49	64
2018	Financial management	58	42	36
2018	Information management	44	56	40
2018	Information technology	48	52	62
2018	Evaluation	43	57	14
2018	Data sciences	60	40	23
2018	Policy	54	46	101
2018	Project management	51	49	109
2018	Other services to the public	53	47	266
2018	None of the above	50	50	182

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	22	78	325
2020	Health care practitioners	35	65	21
2020	Compliance, inspection and enforcement	21	79	86
2020	Communications or public affairs	30	70	23
2020	Access to information and privacy	24	76	24
2020	Security	50	50	14
2020	Administration and operations	28	72	357
2020	Human resources	23	77	71
2020	Financial management	26	74	42
2020	Information management	50	50	22
2020	Information technology	25	75	53
2020	Policy	37	63	99
2020	Project management	24	76	82
2020	Other services to the public	30	70	243
2020	None of the above	25	75	143
2019	Client contact centre	28	72	359
2019	Federal regulators	40	60	20
2019	Compliance, inspection and enforcement	31	69	117
2019	Communications or public affairs	18	82	32
2019	Access to information and privacy	39	61	14
2019	Administration and operations	26	74	437
2019	Human resources	36	64	91
2019	Financial management	26	74	53
2019	Information management	29	71	43
2019	Information technology	26	74	65
2019	Evaluation	37	63	29
2019	Data sciences	34	66	17
2019	Policy	29	71	118
2019	Project management	23	77	113
2019	Other services to the public	20	80	254
2019	None of the above	18	82	170
2018	Client contact centre	23	77	345
2018	Health care practitioners	18	82	34
2018	Federal regulators	23	77	21
2018	Compliance, inspection and enforcement	31	69	117
2018	Communications or public affairs	29	71	35
2018	Access to information and privacy	0	100	10
2018	Administration and operations	29	71	426
2018	Human resources	36	64	64
2018	Financial management	14	86	36
2018	Information management	13	87	40
2018	Information technology	31	69	62
2018	Data sciences	26	74	23
2018	Policy	27	73	101
2018	Project management	32	68	109
2018	Other services to the public	27	73	266
2018	None of the above	23	77	182

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	4	96	325
2020	Health care practitioners	0	100	21
2020	Compliance, inspection and enforcement	7	93	86
2020	Communications or public affairs	21	79	23
2020	Security	0	100	14
2020	Administration and operations	7	93	357
2020	Human resources	7	93	71
2020	Information management	0	100	22
2020	Policy	8	92	99
2020	Other services to the public	5	95	243
2020	None of the above	6	94	143
2019	Client contact centre	6	94	359
2019	Compliance, inspection and enforcement	4	96	117
2019	Administration and operations	8	92	437
2019	Human resources	10	90	91
2019	Information management	11	89	43
2019	Policy	4	96	118
2019	Project management	6	94	113
2019	Other services to the public	4	96	254
2019	None of the above	5	95	170
2018	Client contact centre	3	97	345
2018	Compliance, inspection and enforcement	7	93	117
2018	Administration and operations	6	94	426
2018	Information technology	10	90	62
2018	Policy	7	93	101
2018	Other services to the public	5	95	266
2018	None of the above	4	96	182

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	26	74	325
2020	Federal regulators	42	58	12
2020	Compliance, inspection and enforcement	30	70	86
2020	Access to information and privacy	20	80	24
2020	Administration and operations	22	78	357
2020	Human resources	16	84	71
2020	Financial management	21	79	42
2020	Information technology	11	89	53
2020	Policy	14	86	99
2020	Project management	19	81	82
2020	Other services to the public	21	79	243
2020	None of the above	21	79	143
2019	Client contact centre	24	76	359
2019	Health care practitioners	39	61	18
2019	Federal regulators	30	70	20
2019	Compliance, inspection and enforcement	25	75	117
2019	Administration and operations	19	81	437
2019	Human resources	26	74	91
2019	Financial management	21	79	53
2019	Information management	25	75	43
2019	Information technology	8	92	65
2019	Evaluation	16	84	29
2019	Policy	15	85	118
2019	Project management	20	80	113
2019	Other services to the public	21	79	254
2019	None of the above	20	80	170
2018	Client contact centre	21	79	345
2018	Health care practitioners	29	71	34
2018	Federal regulators	37	63	21
2018	Compliance, inspection and enforcement	24	76	117
2018	Communications or public affairs	27	73	35
2018	Administration and operations	22	78	426
2018	Human resources	22	78	64
2018	Financial management	17	83	36
2018	Information management	28	72	40
2018	Information technology	15	85	62
2018	Policy	12	88	101
2018	Project management	15	85	109
2018	Other services to the public	25	75	266
2018	None of the above	28	72	182

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	325
2020	Compliance, inspection and enforcement	13	87	86
2020	Administration and operations	10	90	357
2020	Human resources	11	89	71
2020	Financial management	12	88	42
2020	Information technology	9	91	53
2020	Policy	13	87	99
2020	Project management	11	89	82
2020	Other services to the public	12	88	243
2020	None of the above	7	93	143
2019	Client contact centre	10	90	359
2019	Compliance, inspection and enforcement	9	91	117
2019	Administration and operations	11	89	437
2019	Human resources	13	87	91
2019	Financial management	9	91	53
2019	Information management	17	83	43
2019	Information technology	8	92	65
2019	Policy	9	91	118
2019	Project management	8	92	113
2019	Other services to the public	9	91	254
2019	None of the above	8	92	170
2018	Client contact centre	7	93	345
2018	Compliance, inspection and enforcement	16	84	117
2018	Communications or public affairs	0	100	35
2018	Access to information and privacy	0	100	10
2018	Administration and operations	11	89	426
2018	Human resources	8	92	64
2018	Financial management	0	100	36
2018	Information technology	8	92	62
2018	Evaluation	0	100	14
2018	Policy	15	85	101
2018	Project management	5	95	109
2018	Other services to the public	12	88	266
2018	None of the above	10	90	182

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	325
2020	Compliance, inspection and enforcement	11	89	86
2020	Communications or public affairs	0	100	23
2020	Access to information and privacy	0	100	24
2020	Administration and operations	9	91	357
2020	Information management	0	100	22
2020	Project management	7	93	82
2020	Other services to the public	6	94	243
2020	None of the above	6	94	143
2019	Client contact centre	8	92	359
2019	Compliance, inspection and enforcement	13	87	117
2019	Communications or public affairs	0	100	32
2019	Access to information and privacy	0	100	14
2019	Administration and operations	5	95	437
2019	Data sciences	0	100	17
2019	Policy	0	100	118
2019	Project management	8	92	113
2019	Other services to the public	7	93	254
2019	None of the above	7	93	170
2018	Client contact centre	6	94	345
2018	Compliance, inspection and enforcement	14	86	117
2018	Administration and operations	5	95	426
2018	Information management	15	85	40
2018	Data sciences	0	100	23
2018	Project management	6	94	109
2018	Other services to the public	5	95	266
2018	None of the above	8	92	182

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	17	83	325
2020	Compliance, inspection and enforcement	13	87	86
2020	Administration and operations	13	87	357
2020	Information management	23	77	22
2020	Information technology	15	85	53
2020	Policy	9	91	99
2020	Project management	19	81	82
2020	Other services to the public	13	87	243
2020	None of the above	10	90	143
2019	Client contact centre	15	85	359
2019	Federal regulators	30	70	20
2019	Compliance, inspection and enforcement	16	84	117
2019	Communications or public affairs	24	76	32
2019	Administration and operations	16	84	437
2019	Human resources	14	86	91
2019	Information technology	15	85	65
2019	Data sciences	0	100	17
2019	Policy	12	88	118
2019	Project management	14	86	113
2019	Other services to the public	14	86	254
2019	None of the above	11	89	170
2018	Client contact centre	16	84	345
2018	Compliance, inspection and enforcement	10	90	117
2018	Communications or public affairs	15	85	35
2018	Access to information and privacy	0	100	10
2018	Administration and operations	13	87	426
2018	Human resources	16	84	64
2018	Information technology	16	84	62
2018	Policy	15	85	101
2018	Project management	16	84	109
2018	Other services to the public	15	85	266
2018	None of the above	9	91	182

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	11	89	325
2020	Compliance, inspection and enforcement	14	86	86
2020	Administration and operations	11	89	357
2020	Human resources	15	85	71
2020	Financial management	12	88	42
2020	Information technology	11	89	53
2020	Policy	11	89	99
2020	Project management	16	84	82
2020	Other services to the public	13	87	243
2020	None of the above	10	90	143
2019	Client contact centre	12	88	359
2019	Compliance, inspection and enforcement	17	83	117
2019	Administration and operations	9	91	437
2019	Human resources	13	87	91
2019	Financial management	9	91	53
2019	Information technology	14	86	65
2019	Policy	11	89	118
2019	Project management	9	91	113
2019	Other services to the public	12	88	254
2019	None of the above	14	86	170
2018	Client contact centre	12	88	345
2018	Compliance, inspection and enforcement	14	86	117
2018	Administration and operations	10	90	426
2018	Human resources	20	80	64
2018	Information management	12	88	40
2018	Information technology	10	90	62
2018	Evaluation	0	100	14
2018	Policy	11	89	101
2018	Project management	12	88	109
2018	Other services to the public	12	88	266
2018	None of the above	12	88	182

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	26	74	325
2020	Compliance, inspection and enforcement	20	80	86
2020	Communications or public affairs	22	78	23
2020	Access to information and privacy	29	71	24
2020	Administration and operations	23	77	357
2020	Human resources	28	72	71
2020	Financial management	22	78	42
2020	Information management	22	78	22
2020	Information technology	28	72	53
2020	Policy	27	73	99
2020	Project management	28	72	82
2020	Other services to the public	27	73	243
2020	None of the above	25	75	143
2019	Client contact centre	22	78	359
2019	Health care practitioners	28	72	18
2019	Compliance, inspection and enforcement	28	72	117
2019	Communications or public affairs	15	85	32
2019	Administration and operations	23	77	437
2019	Human resources	25	75	91
2019	Financial management	31	69	53
2019	Information management	33	67	43
2019	Information technology	36	64	65
2019	Evaluation	28	72	29
2019	Data sciences	38	62	17
2019	Policy	27	73	118
2019	Project management	24	76	113
2019	Other services to the public	24	76	254
2019	None of the above	24	76	170
2018	Client contact centre	23	77	345
2018	Health care practitioners	27	73	34
2018	Federal regulators	33	67	21
2018	Compliance, inspection and enforcement	22	78	117
2018	Communications or public affairs	25	75	35
2018	Administration and operations	26	74	426
2018	Human resources	29	71	64
2018	Financial management	26	74	36
2018	Information management	40	60	40
2018	Information technology	31	69	62
2018	Evaluation	50	50	14
2018	Data sciences	22	78	23
2018	Policy	25	75	101
2018	Project management	29	71	109
2018	Other services to the public	26	74	266
2018	None of the above	28	72	182

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	13	87	298
2020	Compliance, inspection and enforcement	10	90	77
2020	Communications or public affairs	21	79	23
2020	Administration and operations	11	89	326
2020	Information management	33	67	22
2020	Project management	8	92	76
2020	Other services to the public	14	86	227
2020	None of the above	9	91	134
2019	Client contact centre	16	84	331
2019	Compliance, inspection and enforcement	18	82	102
2019	Communications or public affairs	17	83	32
2019	Administration and operations	11	89	414
2019	Policy	9	91	118
2019	Project management	9	91	105
2019	Other services to the public	13	87	233
2019	None of the above	14	86	159
2018	Client contact centre	17	83	323
2018	Compliance, inspection and enforcement	10	90	101
2018	Communications or public affairs	15	85	33
2018	Administration and operations	9	91	405
2018	Human resources	13	87	63
2018	Financial management	17	83	35
2018	Information technology	17	83	60
2018	Policy	9	91	100
2018	Project management	14	86	101
2018	Other services to the public	10	90	251
2018	None of the above	9	91	167

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	17	83	298
2020	Compliance, inspection and enforcement	12	88	77
2020	Administration and operations	18	82	326
2020	Project management	22	78	76
2020	Other services to the public	23	77	227
2020	None of the above	18	82	134
2019	Client contact centre	20	80	331
2019	Compliance, inspection and enforcement	18	82	102
2019	Communications or public affairs	21	79	32
2019	Access to information and privacy	45	55	14
2019	Administration and operations	22	78	414
2019	Policy	20	80	118
2019	Project management	21	79	105
2019	Other services to the public	22	78	233
2019	None of the above	14	86	159
2018	Client contact centre	20	80	323
2018	Compliance, inspection and enforcement	19	81	101
2018	Communications or public affairs	20	80	33
2018	Administration and operations	20	80	405
2018	Human resources	12	88	63
2018	Financial management	28	72	35
2018	Information management	21	79	34
2018	Information technology	24	76	60
2018	Data sciences	30	70	23
2018	Policy	24	76	100
2018	Project management	19	81	101
2018	Other services to the public	19	81	251
2018	None of the above	15	85	167

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	13	87	298
2020	Compliance, inspection and enforcement	6	94	77
2020	Administration and operations	9	91	326
2020	Project management	12	88	76
2020	Other services to the public	12	88	227
2020	None of the above	5	95	134
2019	Client contact centre	11	89	331
2019	Compliance, inspection and enforcement	11	89	102
2019	Administration and operations	15	85	414
2019	Policy	6	94	118
2019	Project management	7	93	105
2019	Other services to the public	12	88	233
2019	None of the above	10	90	159
2018	Client contact centre	15	85	323
2018	Health care practitioners	16	84	32
2018	Compliance, inspection and enforcement	9	91	101
2018	Administration and operations	9	91	405
2018	Human resources	14	86	63
2018	Information technology	18	82	60
2018	Policy	5	95	100
2018	Project management	10	90	101
2018	Other services to the public	12	88	251
2018	None of the above	10	90	167

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	298
2020	Administration and operations	7	93	326
2020	Other services to the public	7	93	227
2020	None of the above	5	95	134
2019	Client contact centre	9	91	331
2019	Compliance, inspection and enforcement	9	91	102
2019	Access to information and privacy	0	100	14
2019	Administration and operations	10	90	414
2019	Policy	6	94	118
2019	Project management	8	92	105
2019	Other services to the public	5	95	233
2019	None of the above	5	95	159
2018	Client contact centre	7	93	323
2018	Health care practitioners	0	100	32
2018	Federal regulators	0	100	17
2018	Compliance, inspection and enforcement	10	90	101
2018	Administration and operations	8	92	405
2018	Information management	0	100	34
2018	Information technology	11	89	60
2018	Data sciences	0	100	23
2018	Policy	7	93	100
2018	Project management	9	91	101
2018	Other services to the public	7	93	251
2018	None of the above	7	93	167

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	9	91	298
2020	Compliance, inspection and enforcement	9	91	77
2020	Communications or public affairs	22	78	23
2020	Access to information and privacy	25	75	24
2020	Administration and operations	10	90	326
2020	Project management	6	94	76
2020	Other services to the public	11	89	227
2020	None of the above	7	93	134
2019	Client contact centre	14	86	331
2019	Compliance, inspection and enforcement	11	89	102
2019	Administration and operations	11	89	414
2019	Policy	13	87	118
2019	Project management	9	91	105
2019	Other services to the public	12	88	233
2019	None of the above	12	88	159
2018	Client contact centre	11	89	323
2018	Health care practitioners	15	85	32
2018	Compliance, inspection and enforcement	14	86	101
2018	Administration and operations	9	91	405
2018	Human resources	9	91	63
2018	Financial management	17	83	35
2018	Information technology	13	87	60
2018	Policy	14	86	100
2018	Project management	9	91	101
2018	Other services to the public	9	91	251
2018	None of the above	10	90	167

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	298
2020	Compliance, inspection and enforcement	8	92	77
2020	Administration and operations	11	89	326
2020	Other services to the public	10	90	227
2020	None of the above	9	91	134
2019	Client contact centre	14	86	331
2019	Compliance, inspection and enforcement	8	92	102
2019	Administration and operations	12	88	414
2019	Policy	8	92	118
2019	Project management	13	87	105
2019	Other services to the public	8	92	233
2019	None of the above	6	94	159
2018	Client contact centre	10	90	323
2018	Health care practitioners	0	100	32
2018	Compliance, inspection and enforcement	9	91	101
2018	Administration and operations	11	89	405
2018	Human resources	9	91	63
2018	Policy	14	86	100
2018	Project management	6	94	101
2018	Other services to the public	8	92	251
2018	None of the above	9	91	167

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	298
2020	Compliance, inspection and enforcement	20	80	77
2020	Communications or public affairs	26	74	23
2020	Administration and operations	9	91	326
2020	Project management	23	77	76
2020	Other services to the public	12	88	227
2020	None of the above	16	84	134
2019	Client contact centre	7	93	331
2019	Compliance, inspection and enforcement	14	86	102
2019	Communications or public affairs	18	82	32
2019	Administration and operations	9	91	414
2019	Data sciences	34	66	17
2019	Policy	17	83	118
2019	Project management	14	86	105
2019	Other services to the public	4	96	233
2019	None of the above	3	97	159
2018	Client contact centre	6	94	323
2018	Federal regulators	0	100	17
2018	Compliance, inspection and enforcement	8	92	101
2018	Administration and operations	8	92	405
2018	Human resources	18	82	63
2018	Financial management	14	86	35
2018	Information management	14	86	34
2018	Information technology	10	90	60
2018	Data sciences	35	65	23
2018	Policy	21	79	100
2018	Project management	29	71	101
2018	Other services to the public	6	94	251
2018	None of the above	10	90	167

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	14	86	298
2020	Compliance, inspection and enforcement	10	90	77
2020	Administration and operations	10	90	326
2020	Project management	14	86	76
2020	Other services to the public	15	85	227
2020	None of the above	11	89	134
2019	Client contact centre	11	89	331
2019	Compliance, inspection and enforcement	8	92	102
2019	Administration and operations	11	89	414
2019	Policy	13	87	118
2019	Project management	14	86	105
2019	Other services to the public	11	89	233
2019	None of the above	9	91	159
2018	Client contact centre	9	91	323
2018	Health care practitioners	16	84	32
2018	Compliance, inspection and enforcement	10	90	101
2018	Communications or public affairs	18	82	33
2018	Administration and operations	12	88	405
2018	Human resources	13	87	63
2018	Policy	11	89	100
2018	Project management	15	85	101
2018	Other services to the public	11	89	251
2018	None of the above	12	88	167

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	15	85	298
2020	Compliance, inspection and enforcement	13	87	77
2020	Access to information and privacy	26	74	24
2020	Administration and operations	15	85	326
2020	Project management	16	84	76
2020	Other services to the public	15	85	227
2020	None of the above	13	87	134
2019	Client contact centre	17	83	331
2019	Compliance, inspection and enforcement	14	86	102
2019	Administration and operations	14	86	414
2019	Policy	12	88	118
2019	Project management	19	81	105
2019	Other services to the public	12	88	233
2019	None of the above	13	87	159
2018	Client contact centre	12	88	323
2018	Compliance, inspection and enforcement	11	89	101
2018	Administration and operations	12	88	405
2018	Human resources	14	86	63
2018	Information management	15	85	34
2018	Information technology	13	87	60
2018	Policy	12	88	100
2018	Project management	14	86	101
2018	Other services to the public	12	88	251
2018	None of the above	14	86	167

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	24	76	298
2020	Compliance, inspection and enforcement	38	62	77
2020	Communications or public affairs	39	61	23
2020	Access to information and privacy	26	74	24
2020	Administration and operations	31	69	326
2020	Information management	22	78	22
2020	Project management	30	70	76
2020	Other services to the public	22	78	227
2020	None of the above	31	69	134
2019	Client contact centre	25	75	331
2019	Compliance, inspection and enforcement	27	73	102
2019	Communications or public affairs	30	70	32
2019	Access to information and privacy	45	55	14
2019	Administration and operations	29	71	414
2019	Data sciences	33	67	17
2019	Policy	36	64	118
2019	Project management	47	53	105
2019	Other services to the public	33	67	233
2019	None of the above	26	74	159
2018	Client contact centre	20	80	323
2018	Health care practitioners	26	74	32
2018	Federal regulators	30	70	17
2018	Compliance, inspection and enforcement	30	70	101
2018	Communications or public affairs	31	69	33
2018	Administration and operations	29	71	405
2018	Human resources	35	65	63
2018	Financial management	15	85	35
2018	Information management	22	78	34
2018	Information technology	30	70	60
2018	Data sciences	34	66	23
2018	Policy	38	62	100
2018	Project management	37	63	101
2018	Other services to the public	27	73	251
2018	None of the above	33	67	167

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	298
2020	Compliance, inspection and enforcement	12	88	77
2020	Administration and operations	8	92	326
2020	Project management	15	85	76
2020	Other services to the public	5	95	227
2020	None of the above	8	92	134
2019	Client contact centre	13	87	331
2019	Compliance, inspection and enforcement	7	93	102
2019	Administration and operations	8	92	414
2019	Data sciences	0	100	17
2019	Policy	12	88	118
2019	Project management	13	87	105
2019	Other services to the public	6	94	233
2019	None of the above	8	92	159
2018	Client contact centre	8	92	323
2018	Compliance, inspection and enforcement	7	93	101
2018	Communications or public affairs	15	85	33
2018	Administration and operations	8	92	405
2018	Human resources	9	91	63
2018	Information technology	10	90	60
2018	Data sciences	0	100	23
2018	Policy	11	89	100
2018	Project management	11	89	101
2018	Other services to the public	7	93	251
2018	None of the above	8	92	167

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	44	56	298
2020	Compliance, inspection and enforcement	52	48	77
2020	Communications or public affairs	48	52	23
2020	Access to information and privacy	39	61	24
2020	Administration and operations	52	48	326
2020	Information management	40	60	22
2020	Project management	51	49	76
2020	Other services to the public	44	56	227
2020	None of the above	48	52	134
2019	Client contact centre	41	59	331
2019	Compliance, inspection and enforcement	47	53	102
2019	Communications or public affairs	40	60	32
2019	Access to information and privacy	57	43	14
2019	Administration and operations	43	57	414
2019	Data sciences	61	39	17
2019	Policy	52	48	118
2019	Project management	59	41	105
2019	Other services to the public	44	56	233
2019	None of the above	41	59	159
2018	Client contact centre	39	61	323
2018	Health care practitioners	26	74	32
2018	Federal regulators	52	48	17
2018	Compliance, inspection and enforcement	51	49	101
2018	Communications or public affairs	57	43	33
2018	Administration and operations	46	54	405
2018	Human resources	51	49	63
2018	Financial management	29	71	35
2018	Information management	38	62	34
2018	Information technology	43	57	60
2018	Evaluation	53	47	13
2018	Data sciences	35	65	23
2018	Policy	49	51	100
2018	Project management	51	49	101
2018	Other services to the public	44	56	251
2018	None of the above	48	52	167

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Access to information and privacy	0	100	24
2020	Administration and operations	3	97	326
2019	Client contact centre	2	98	331
2019	Compliance, inspection and enforcement	0	100	102
2019	Access to information and privacy	0	100	14
2019	Administration and operations	2	98	414
2019	Data sciences	0	100	17
2019	Other services to the public	2	98	233
2018	Health care practitioners	0	100	32
2018	Federal regulators	0	100	17
2018	Communications or public affairs	0	100	33
2018	Human resources	0	100	63
2018	Financial management	0	100	35
2018	Information management	0	100	34
2018	Evaluation	0	100	13
2018	Policy	0	100	100
2018	Project management	0	100	101
2018	None of the above	3	97	167

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	49	51	298
2020	Compliance, inspection and enforcement	63	37	77
2020	Communications or public affairs	57	43	23
2020	Access to information and privacy	46	54	24
2020	Administration and operations	50	50	326
2020	Information management	46	54	22
2020	Project management	58	42	76
2020	Other services to the public	53	47	227
2020	None of the above	50	50	134
2019	Client contact centre	48	52	331
2019	Compliance, inspection and enforcement	51	49	102
2019	Communications or public affairs	52	48	32
2019	Access to information and privacy	45	55	14
2019	Administration and operations	49	51	414
2019	Data sciences	50	50	17
2019	Policy	53	47	118
2019	Project management	60	40	105
2019	Other services to the public	53	47	233
2019	None of the above	45	55	159
2018	Client contact centre	44	56	323
2018	Health care practitioners	58	42	32
2018	Federal regulators	70	30	17
2018	Compliance, inspection and enforcement	56	44	101
2018	Communications or public affairs	56	44	33
2018	Administration and operations	52	48	405
2018	Human resources	54	46	63
2018	Financial management	48	52	35
2018	Information management	60	40	34
2018	Information technology	50	50	60
2018	Data sciences	56	44	23
2018	Policy	52	48	100
2018	Project management	48	52	101
2018	Other services to the public	53	47	251
2018	None of the above	48	52	167

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	298
2020	Communications or public affairs	0	100	23
2020	Access to information and privacy	0	100	24
2020	Administration and operations	5	95	326
2020	None of the above	8	92	134
2019	Client contact centre	3	97	331
2019	Compliance, inspection and enforcement	6	94	102
2019	Communications or public affairs	0	100	32
2019	Access to information and privacy	0	100	14
2019	Administration and operations	4	96	414
2019	Project management	5	95	105
2018	Client contact centre	4	96	323
2018	Compliance, inspection and enforcement	8	92	101
2018	Administration and operations	4	96	405
2018	Human resources	9	91	63
2018	Information management	0	100	34
2018	Data sciences	0	100	23
2018	Other services to the public	4	96	251
2018	None of the above	6	94	167

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	20	80	298
2020	Compliance, inspection and enforcement	16	84	77
2020	Communications or public affairs	22	78	23
2020	Access to information and privacy	24	76	24
2020	Administration and operations	16	84	326
2020	Project management	13	87	76
2020	Other services to the public	17	83	227
2020	None of the above	15	85	134
2019	Client contact centre	18	82	331
2019	Compliance, inspection and enforcement	10	90	102
2019	Access to information and privacy	0	100	14
2019	Administration and operations	12	88	414
2019	Policy	17	83	118
2019	Project management	12	88	105
2019	Other services to the public	15	85	233
2019	None of the above	16	84	159
2018	Client contact centre	16	84	323
2018	Compliance, inspection and enforcement	18	82	101
2018	Administration and operations	13	87	405
2018	Human resources	9	91	63
2018	Financial management	14	86	35
2018	Information management	38	62	34
2018	Information technology	8	92	60
2018	Data sciences	0	100	23
2018	Policy	11	89	100
2018	Project management	10	90	101
2018	Other services to the public	16	84	251
2018	None of the above	19	81	167

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	14	15	3	3	30	9	65	11	4354
2020	Health care practitioners	13	13	15	7	3	36	13	50	21	196
2020	Federal regulators	27	15	16	6	10	23	5	57	22	89
2020	Compliance, inspection and enforcement	14	16	17	6	7	34	7	49	23	854
2020	Communications or public affairs	18	15	17	5	3	33	8	57	14	266
2020	Access to information and privacy	34	18	17	1	3	18	9	71	6	180
2020	Security	24	11	14	5	2	34	9	62	13	106
2020	Science and technology	39	8	0	4	7	34	7	80	20	25
2020	Legal services	15	7	18	4	5	48	2	46	18	42
2020	Administration and operations	22	16	17	5	4	29	7	59	15	3933
2020	Human resources	23	17	13	4	3	32	8	66	12	842
2020	Financial management	22	16	12	4	4	32	9	65	15	470
2020	Procurement	22	11	13	9	1	37	7	59	18	70
2020	Real property	20	21	15	5	1	29	9	66	9	84
2020	Information management	25	16	14	4	3	31	8	66	11	277
2020	Information technology	24	14	14	3	2	33	9	67	9	932
2020	Internal audit	20	5	18	5	5	36	10	47	19	60
2020	Evaluation	17	13	18	4	2	40	5	55	12	124
2020	Data sciences	16	12	20	5	4	34	9	50	15	180
2020	Policy	14	13	17	6	5	37	8	48	21	998
2020	Project management	20	15	16	6	4	32	7	58	17	855
2020	Other services to the public	22	13	15	5	5	31	8	59	17	2387
2020	None of the above	19	14	17	4	5	32	9	55	16	1492
2019	Client contact centre	20	16	19	6	5	25	9	56	16	3065
2019	Health care practitioners	12	12	22	5	12	28	8	38	27	163
2019	Federal regulators	16	19	19	10	8	20	7	48	25	105
2019	Compliance, inspection and enforcement	12	12	21	10	9	28	7	38	30	712
2019	Communications or public affairs	14	18	17	6	6	31	8	53	20	265
2019	Access to information and privacy	23	16	15	4	9	17	17	59	19	132
2019	Security	22	17	19	10	3	23	4	55	18	100
2019	Science and technology	24	9	30	0	2	27	9	50	3	55
2019	Legal services	16	10	23	8	8	31	3	40	25	33
2019	Administration and operations	17	17	20	7	7	26	7	50	20	3145
2019	Human resources	20	18	18	8	4	25	7	56	18	738
2019	Financial management	19	15	18	5	4	27	11	55	16	427
2019	Procurement	21	18	19	5	2	28	7	60	10	57
2019	Real property	12	18	23	12	3	22	9	43	22	68
2019	Information management	17	20	15	6	8	26	9	55	21	259
2019	Information technology	21	15	17	3	3	32	9	61	10	899
2019	Internal audit	21	14	16	9	3	28	10	56	19	76
2019	Evaluation	12	14	17	14	11	28	5	39	36	130
2019	Data sciences	16	16	14	7	7	29	11	53	24	145
2019	Policy	12	15	19	9	6	32	7	45	24	890
2019	Project management	15	13	19	8	8	28	9	46	24	770
2019	Other services to the public	18	15	19	7	8	26	8	49	23	1925
2019	None of the above	19	15	19	7	8	25	8	50	22	1351
2018	Client contact centre	20	18	21	4	4	26	7	56	12	2974
2018	Health care practitioners	6	11	35	9	9	25	5	24	26	181
2018	Federal regulators	21	20	23	8	9	17	2	51	21	100
2018	Compliance, inspection and enforcement	12	15	25	7	11	26	5	38	26	701
2018	Communications or public affairs	12	10	21	7	6	38	6	40	23	243
2018	Access to information and privacy	26	19	17	5	4	17	12	62	13	110
2018	Security	24	12	16	8	8	22	9	53	24	62
2018	Science and technology	9	3	35	3	6	36	7	21	17	30
2018	Legal services	17	21	26	3	12	21	0	48	19	28
2018	Administration and operations	17	18	23	7	6	24	6	49	19	3025
2018	Human resources	19	20	16	5	4	29	6	60	15	644
2018	Financial management	13	18	20	5	3	31	9	53	13	374
2018	Procurement	15	18	16	0	2	32	17	64	5	48
2018	Real property	16	19	20	2	2	31	10	59	7	49
2018	Materiel management	18	25	26	0	0	26	5	62	0	12
2018	Information management	18	14	17	4	8	32	6	52	21	239
2018	Information technology	18	17	20	2	3	31	9	59	8	882
2018	Internal audit	17	19	21	5	7	26	5	52	17	83
2018	Evaluation	14	12	24	12	2	29	7	40	22	99
2018	Data sciences	24	9	12	5	7	34	10	58	21	154
2018	Policy	11	13	17	8	7	34	11	43	27	759
2018	Project management	14	14	21	7	6	29	8	46	21	738
2018	Other services to the public	14	16	26	7	7	24	7	43	20	1773
2018	None of the above	14	16	23	5	8	27	6	45	21	1195
2017	Client contact centre	18	17	16	5	5	28	11	57	16	3102
2017	Health care practitioners	7	14	24	12	11	28	3	32	34	147
2017	Federal regulators	18	10	22	10	10	26	3	40	28	98
2017	Compliance, inspection and enforcement	10	17	19	7	10	29	8	42	28	634
2017	Communications or public affairs	14	14	20	6	9	28	10	45	23	242
2017	Access to information and privacy	21	13	15	4	4	35	7	59	15	135
2017	Security	11	16	28	9	6	17	12	39	22	81
2017	Science and technology	23	25	7	2	5	33	6	77	11	40
2017	Legal services	18	16	26	3	6	24	8	50	12	36
2017	Administration and operations	15	17	19	7	7	26	9	49	21	3214
2017	Human resources	18	20	17	5	4	27	9	60	14	638
2017	Financial management	16	15	19	5	4	31	11	53	14	431
2017	Procurement	20	12	12	4	2	32	18	64	13	43
2017	Real property	24	10	30	9	4	13	9	45	17	52
2017	Materiel management	29	22	14	4	0	27	4	74	5	27
2017	Information management	16	18	15	7	7	26	10	54	23	241
2017	Information technology	17	16	17	3	4	33	10	58	12	924
2017	Internal audit	18	17	18	3	7	27	10	55	16	70
2017	Evaluation	15	19	11	4	9	26	15	57	23	87
2017	Data sciences	17	14	14	5	5	35	10	57	17	125
2017	Policy	12	12	19	5	5	36	11	45	19	764
2017	Project management	12	15	20	7	9	28	9	42	25	738
2017	Other services to the public	16	15	18	7	8	27	9	49	23	1907
2017	None of the above	15	14	19	7	7	28	10	47	22	1818
2014	Client contact centre	14	18	18	6	5	29	11	53	18	2934
2014	Health care practitioners	12	16	22	8	4	32	6	45	19	167
2014	Federal regulators	18	21	15	9	11	23	3	54	27	119
2014	Compliance, inspection and enforcement	11	16	19	9	8	32	5	43	27	569
2014	Communications or public affairs	12	15	18	3	6	37	10	50	16	285
2014	Access to information and privacy	19	14	23	4	5	26	10	50	14	120
2014	Security	13	24	23	2	8	22	7	53	14	95
2014	Science and technology	13	8	10	16	14	36	4	34	50	49
2014	Legal services	19	14	16	7	2	27	16	57	14	58
2014	Administration and operations	13	17	22	7	6	27	8	47	20	3462
2014	Human resources	17	17	20	4	5	29	7	54	15	669
2014	Financial management	14	11	16	3	4	39	13	52	14	451
2014	Procurement	13	17	16	8	3	31	12	52	19	39
2014	Real property	15	13	26	0	4	30	13	48	7	54
2014	Materiel management	13	24	17	15	4	20	6	51	26	29
2014	Information management	12	12	20	7	6	36	7	42	22	285
2014	Information technology	13	15	20	3	3	36	9	52	13	1157
2014	Internal audit	13	17	14	6	7	35	9	52	23	66
2014	Evaluation	8	13	22	8	6	31	12	37	24	123
2014	Other services to the public	14	15	21	7	8	28	8	44	24	2201
2014	None of the above	11	14	20	7	7	33	8	42	24	2170

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	27	12	3	2	11	2	80	6	4353
2020	Health care practitioners	35	24	20	6	2	11	1	67	10	197
2020	Federal regulators	44	17	18	5	8	9	0	66	14	89
2020	Compliance, inspection and enforcement	30	32	16	6	5	10	1	70	12	852
2020	Communications or public affairs	37	29	17	5	3	9	0	73	8	266
2020	Access to information and privacy	50	25	14	3	1	5	2	80	5	179
2020	Security	42	32	11	3	3	8	2	82	6	106
2020	Science and technology	43	26	7	0	8	16	0	82	10	25
2020	Legal services	28	23	25	5	2	14	2	61	8	41
2020	Administration and operations	39	29	16	4	3	8	1	75	8	3935
2020	Human resources	39	31	12	4	2	10	1	79	7	841
2020	Financial management	42	29	12	5	3	9	1	79	8	469
2020	Procurement	33	33	12	4	1	16	1	79	7	70
2020	Real property	31	38	21	1	1	8	0	75	3	84
2020	Information management	45	27	11	6	2	7	1	79	9	277
2020	Information technology	43	29	12	3	2	10	1	81	6	932
2020	Internal audit	34	34	13	7	2	8	1	76	9	61
2020	Evaluation	34	28	15	7	1	16	1	73	9	125
2020	Data sciences	32	28	17	5	3	14	1	71	9	180
2020	Policy	29	29	18	7	4	12	2	67	12	995
2020	Project management	36	29	15	6	3	10	1	74	9	856
2020	Other services to the public	41	24	14	5	3	10	1	74	9	2383
2020	None of the above	38	25	16	4	4	12	1	73	9	1494
2019	Client contact centre	39	31	14	5	4	7	1	76	9	3064
2019	Health care practitioners	32	28	18	7	8	6	1	64	16	162
2019	Federal regulators	39	25	16	8	7	5	0	68	16	106
2019	Compliance, inspection and enforcement	25	31	20	9	6	9	1	62	16	710
2019	Communications or public affairs	29	35	17	6	3	9	1	71	10	264
2019	Access to information and privacy	44	25	16	6	4	3	2	73	10	132
2019	Security	41	39	13	2	1	4	1	83	3	101
2019	Science and technology	34	35	14	2	2	11	2	80	4	55
2019	Legal services	35	18	25	5	6	11	0	59	13	33
2019	Administration and operations	34	31	16	6	5	8	1	71	12	3148
2019	Human resources	32	35	15	5	3	9	2	75	8	742
2019	Financial management	34	33	15	4	3	9	1	75	8	430
2019	Procurement	42	32	12	5	0	8	0	81	6	57
2019	Real property	37	30	15	5	3	10	0	74	9	69
2019	Information management	33	35	9	8	6	8	1	75	15	259
2019	Information technology	42	28	15	1	2	10	1	79	4	899
2019	Internal audit	33	27	14	6	3	15	1	73	11	77
2019	Evaluation	33	24	16	9	6	11	1	65	17	130
2019	Data sciences	33	36	12	5	4	10	0	77	10	145
2019	Policy	29	30	17	7	4	12	1	68	13	889
2019	Project management	33	29	18	5	6	8	1	68	12	770
2019	Other services to the public	36	28	15	7	6	8	1	69	14	1928
2019	None of the above	34	27	16	6	6	10	1	69	13	1351
2018	Client contact centre	35	34	16	5	3	6	1	75	8	2977
2018	Health care practitioners	16	32	28	9	6	10	0	53	16	180
2018	Federal regulators	28	37	13	6	7	9	0	71	14	100
2018	Compliance, inspection and enforcement	24	31	21	8	9	7	1	59	18	699
2018	Communications or public affairs	26	31	19	6	4	14	0	66	12	243
2018	Access to information and privacy	41	30	16	3	3	7	1	77	6	111
2018	Security	31	33	16	2	5	10	4	74	8	62
2018	Science and technology	15	45	18	3	8	10	0	67	12	30
2018	Legal services	19	50	10	8	7	5	0	73	16	28
2018	Administration and operations	30	32	19	6	5	8	1	67	12	3025
2018	Human resources	34	33	16	5	3	8	1	74	9	645
2018	Financial management	28	38	18	4	3	9	1	73	8	374
2018	Procurement	34	35	16	4	0	9	2	77	5	48
2018	Real property	33	31	22	0	2	12	0	73	2	50
2018	Materiel management	43	23	34	0	0	0	0	66	0	12
2018	Information management	36	29	14	5	6	10	1	73	12	240
2018	Information technology	34	31	16	3	2	11	2	75	6	884
2018	Internal audit	31	35	17	2	5	9	1	73	8	82
2018	Evaluation	27	24	27	6	4	12	0	58	11	99
2018	Data sciences	37	23	12	6	4	16	3	73	13	154
2018	Policy	24	30	18	9	5	13	2	63	16	760
2018	Project management	28	31	15	8	5	11	2	68	15	737
2018	Other services to the public	28	29	21	7	6	8	1	63	14	1778
2018	None of the above	27	27	22	5	6	11	1	62	13	1193
2017	Client contact centre	34	31	15	5	4	10	2	74	10	3090
2017	Health care practitioners	20	35	16	12	6	11	1	62	20	146
2017	Federal regulators	30	24	18	11	8	10	0	60	20	98
2017	Compliance, inspection and enforcement	24	30	17	8	8	12	1	62	19	632
2017	Communications or public affairs	28	30	17	7	5	11	2	67	14	241
2017	Access to information and privacy	32	34	16	1	1	14	1	78	3	134
2017	Security	27	25	28	3	6	7	4	59	10	82
2017	Science and technology	30	36	9	2	7	12	4	78	11	40
2017	Legal services	32	32	19	8	3	6	0	69	12	36
2017	Administration and operations	28	31	18	7	5	10	1	66	13	3206
2017	Human resources	33	33	14	4	3	11	2	76	8	638
2017	Financial management	30	33	18	4	3	11	2	72	8	432
2017	Procurement	33	32	19	2	4	7	2	72	7	43
2017	Real property	30	24	31	6	0	9	0	59	6	52
2017	Materiel management	43	30	11	4	0	12	0	83	4	27
2017	Information management	31	31	14	6	4	10	3	71	12	241
2017	Information technology	32	29	15	4	3	14	2	74	8	923
2017	Internal audit	38	27	15	4	4	12	0	73	10	70
2017	Evaluation	33	26	11	4	9	16	2	71	15	87
2017	Data sciences	31	30	14	11	0	14	2	71	12	125
2017	Policy	24	30	17	7	4	15	2	65	14	761
2017	Project management	25	28	20	7	6	12	1	61	15	738
2017	Other services to the public	30	28	16	6	7	13	1	66	15	1903
2017	None of the above	28	29	18	6	6	13	2	66	13	1816
2014	Client contact centre	25	34	18	6	4	13	2	68	11	2934
2014	Health care practitioners	24	23	29	7	2	13	1	55	11	166
2014	Federal regulators	22	29	16	11	9	12	1	59	23	119
2014	Compliance, inspection and enforcement	20	30	22	9	7	13	1	57	18	569
2014	Communications or public affairs	17	27	17	6	4	27	2	62	14	285
2014	Access to information and privacy	28	26	15	8	3	16	3	67	14	120
2014	Security	16	34	21	3	7	17	2	62	13	95
2014	Science and technology	18	26	16	8	10	20	2	57	23	49
2014	Legal services	30	27	15	2	3	17	6	74	6	58
2014	Administration and operations	23	30	21	6	5	14	1	63	13	3462
2014	Human resources	29	26	18	5	4	16	1	66	12	668
2014	Financial management	25	28	22	4	2	17	2	66	7	451
2014	Procurement	26	30	18	8	0	17	0	68	10	39
2014	Real property	20	28	22	0	4	22	4	65	5	54
2014	Materiel management	24	19	28	4	8	17	0	52	14	29
2014	Information management	27	24	22	3	5	18	1	63	10	285
2014	Information technology	24	28	20	3	3	20	2	66	8	1157
2014	Internal audit	16	32	23	5	6	16	3	59	13	66
2014	Evaluation	19	26	24	6	4	19	3	57	12	124
2014	Other services to the public	24	26	20	7	7	15	1	60	17	2204
2014	None of the above	20	25	21	7	6	20	2	57	16	2169

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	4362
2020	Health care practitioners	3	97	197
2020	Federal regulators	11	89	88
2020	Compliance, inspection and enforcement	7	93	848
2020	Communications or public affairs	6	94	265
2020	Access to information and privacy	6	94	180
2020	Security	7	93	105
2020	Science and technology	19	81	25
2020	Administration and operations	7	93	3937
2020	Human resources	6	94	848
2020	Financial management	5	95	471
2020	Information management	3	97	276
2020	Information technology	4	96	932
2020	Evaluation	7	93	124
2020	Data sciences	7	93	179
2020	Policy	7	93	995
2020	Project management	7	93	856
2020	Other services to the public	7	93	2383
2020	None of the above	5	95	1493
2019	Client contact centre	7	93	3063
2019	Health care practitioners	7	93	163
2019	Federal regulators	12	88	106
2019	Compliance, inspection and enforcement	9	91	708
2019	Communications or public affairs	7	93	265
2019	Security	7	93	101
2019	Administration and operations	7	93	3136
2019	Human resources	8	92	741
2019	Financial management	8	92	430
2019	Materiel management	0	100	22
2019	Information management	10	90	257
2019	Information technology	5	95	898
2019	Internal audit	9	91	77
2019	Evaluation	11	89	130
2019	Data sciences	6	94	145
2019	Policy	7	93	886
2019	Project management	11	89	769
2019	Other services to the public	8	92	1925
2019	None of the above	8	92	1344
2018	Client contact centre	6	94	2979
2018	Health care practitioners	8	92	181
2018	Federal regulators	8	92	101
2018	Compliance, inspection and enforcement	10	90	700
2018	Communications or public affairs	7	93	244
2018	Access to information and privacy	7	93	110
2018	Legal services	0	100	28
2018	Administration and operations	7	93	3018
2018	Human resources	5	95	646
2018	Financial management	8	92	375
2018	Materiel management	0	100	13
2018	Information management	6	94	239
2018	Information technology	4	96	886
2018	Internal audit	8	92	83
2018	Evaluation	9	91	99
2018	Data sciences	5	95	152
2018	Policy	7	93	758
2018	Project management	9	91	743
2018	Other services to the public	8	92	1777
2018	None of the above	8	92	1186

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	23	77	223
2020	Compliance, inspection and enforcement	34	66	60
2020	Communications or public affairs	34	66	17
2020	Administration and operations	31	69	261
2020	Human resources	17	83	51
2020	Financial management	44	56	25
2020	Information technology	46	54	39
2020	Data sciences	41	59	12
2020	Policy	35	65	76
2020	Project management	39	61	63
2020	Other services to the public	31	69	155
2020	None of the above	28	72	70
2019	Client contact centre	32	68	211
2019	Compliance, inspection and enforcement	31	69	60
2019	Communications or public affairs	37	63	19
2019	Administration and operations	33	67	227
2019	Human resources	22	78	52
2019	Financial management	39	61	38
2019	Information management	50	50	24
2019	Information technology	38	62	42
2019	Evaluation	46	54	11
2019	Policy	31	69	60
2019	Project management	38	62	79
2019	Other services to the public	34	66	148
2019	None of the above	38	62	99
2018	Client contact centre	31	69	188
2018	Health care practitioners	34	66	14
2018	Compliance, inspection and enforcement	28	72	69
2018	Communications or public affairs	33	67	18
2018	Administration and operations	36	64	204
2018	Human resources	51	49	34
2018	Financial management	24	76	29
2018	Information management	41	59	14
2018	Information technology	42	58	36
2018	Policy	37	63	54
2018	Project management	45	55	65
2018	Other services to the public	34	66	135
2018	None of the above	42	58	92

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	75	25	223
2020	Compliance, inspection and enforcement	78	22	60
2020	Access to information and privacy	100	0	10
2020	Administration and operations	82	18	261
2020	Human resources	82	18	51
2020	Information technology	64	36	39
2020	Policy	85	15	76
2020	Project management	75	25	63
2020	Other services to the public	74	26	155
2020	None of the above	85	15	70
2019	Client contact centre	69	31	211
2019	Compliance, inspection and enforcement	70	30	60
2019	Administration and operations	76	24	227
2019	Human resources	90	10	52
2019	Financial management	82	18	38
2019	Information management	64	36	24
2019	Information technology	79	21	42
2019	Policy	84	16	60
2019	Project management	83	17	79
2019	Other services to the public	69	31	148
2019	None of the above	70	30	99
2018	Client contact centre	71	29	188
2018	Compliance, inspection and enforcement	84	16	69
2018	Communications or public affairs	66	34	18
2018	Administration and operations	79	21	204
2018	Human resources	71	29	34
2018	Financial management	76	24	29
2018	Information technology	81	19	36
2018	Policy	83	17	54
2018	Project management	80	20	65
2018	Other services to the public	72	28	135
2018	None of the above	78	22	92

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	17
2020	Administration and operations	3	97	261
2020	Data sciences	0	100	12
2019	Client contact centre	2	98	211
2019	Federal regulators	0	100	14
2019	Communications or public affairs	0	100	19
2019	Administration and operations	4	96	227
2019	Evaluation	0	100	11
2019	Project management	10	90	79
2019	Other services to the public	5	95	148
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	0	100	69
2018	Communications or public affairs	0	100	18
2018	Human resources	0	100	34
2018	Other services to the public	4	96	135

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	223
2020	Federal regulators	100	10
2020	Compliance, inspection and enforcement	100	60
2020	Communications or public affairs	100	17
2020	Access to information and privacy	100	10
2020	Administration and operations	100	261
2020	Human resources	100	51
2020	Financial management	100	25
2020	Information technology	100	39
2020	Data sciences	100	12
2020	Policy	100	76
2020	Project management	100	63
2019	Federal regulators	100	14
2019	Compliance, inspection and enforcement	100	60
2019	Communications or public affairs	100	19
2019	Administration and operations	100	227
2019	Information management	100	24
2019	Information technology	100	42
2019	Evaluation	100	11
2019	Policy	100	60
2019	Other services to the public	100	148
2019	None of the above	100	99
2018	Client contact centre	100	188
2018	Health care practitioners	100	14
2018	Compliance, inspection and enforcement	100	69
2018	Communications or public affairs	100	18
2018	Administration and operations	100	204
2018	Human resources	100	34
2018	Financial management	100	29
2018	Information management	100	14
2018	Policy	100	54
2018	Other services to the public	100	135
2018	None of the above	100	92

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	3	97	223
2020	Federal regulators	0	100	10
2020	Compliance, inspection and enforcement	10	90	60
2020	Administration and operations	4	96	261
2020	Data sciences	0	100	12
2020	Policy	8	92	76
2020	Other services to the public	4	96	155
2020	None of the above	11	89	70
2019	Client contact centre	7	93	211
2019	Compliance, inspection and enforcement	16	84	60
2019	Communications or public affairs	0	100	19
2019	Administration and operations	7	93	227
2019	Other services to the public	4	96	148
2018	Client contact centre	5	95	188
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	8	92	69
2018	Administration and operations	7	93	204
2018	Financial management	0	100	29
2018	Policy	10	90	54
2018	Project management	9	91	65
2018	Other services to the public	5	95	135

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	19	81	223
2020	Compliance, inspection and enforcement	13	87	60
2020	Access to information and privacy	0	100	10
2020	Administration and operations	11	89	261
2020	Human resources	0	100	51
2020	Data sciences	0	100	12
2020	Other services to the public	11	89	155
2020	None of the above	7	93	70
2019	Client contact centre	25	75	211
2019	Federal regulators	0	100	14
2019	Compliance, inspection and enforcement	18	82	60
2019	Administration and operations	9	91	227
2019	Financial management	0	100	38
2019	Evaluation	0	100	11
2019	Policy	0	100	60
2019	Other services to the public	26	74	148
2019	None of the above	9	91	99
2018	Client contact centre	24	76	188
2018	Compliance, inspection and enforcement	10	90	69
2018	Administration and operations	7	93	204
2018	Information management	0	100	14
2018	Information technology	0	100	36
2018	Project management	16	84	65
2018	Other services to the public	24	76	135
2018	None of the above	10	90	92

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	223
2020	Administration and operations	5	95	261
2020	Financial management	0	100	25
2020	Policy	8	92	76
2020	Project management	11	89	63
2020	Other services to the public	11	89	155
2019	Client contact centre	10	90	211
2019	Compliance, inspection and enforcement	16	84	60
2019	Communications or public affairs	0	100	19
2019	Administration and operations	8	92	227
2019	Information technology	14	86	42
2019	Evaluation	0	100	11
2019	Other services to the public	5	95	148
2019	None of the above	11	89	99
2018	Client contact centre	5	95	188
2018	Compliance, inspection and enforcement	10	90	69
2018	Communications or public affairs	0	100	18
2018	Administration and operations	5	95	204
2018	Human resources	15	85	34
2018	Information technology	14	86	36
2018	Policy	14	86	54
2018	Project management	8	92	65
2018	Other services to the public	7	93	135
2018	None of the above	9	91	92

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	27	73	223
2020	Compliance, inspection and enforcement	37	63	60
2020	Communications or public affairs	35	65	17
2020	Administration and operations	31	69	261
2020	Human resources	25	75	51
2020	Financial management	36	64	25
2020	Information technology	16	84	39
2020	Policy	36	64	76
2020	Project management	27	73	63
2020	Other services to the public	29	71	155
2020	None of the above	24	76	70
2019	Client contact centre	26	74	209
2019	Compliance, inspection and enforcement	19	81	56
2019	Administration and operations	29	71	224
2019	Human resources	34	66	49
2019	Financial management	38	62	37
2019	Information management	24	76	24
2019	Information technology	20	80	40
2019	Policy	22	78	59
2019	Project management	35	65	79
2019	Other services to the public	35	65	144
2019	None of the above	27	73	99
2018	Client contact centre	19	81	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	22	78	70
2018	Administration and operations	27	73	202
2018	Human resources	18	82	34
2018	Financial management	44	56	29
2018	Information management	0	100	14
2018	Information technology	33	67	36
2018	Policy	22	78	54
2018	Project management	32	68	65
2018	Other services to the public	35	65	135
2018	None of the above	28	72	91

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	20	80	223
2020	Compliance, inspection and enforcement	28	72	60
2020	Administration and operations	21	79	261
2020	Human resources	13	87	51
2020	Information technology	25	75	39
2020	Data sciences	42	58	12
2020	Policy	29	71	76
2020	Project management	19	81	63
2020	Other services to the public	19	81	155
2020	None of the above	20	80	70
2019	Client contact centre	26	74	209
2019	Compliance, inspection and enforcement	23	77	56
2019	Administration and operations	24	76	224
2019	Human resources	14	86	49
2019	Information technology	22	78	40
2019	Policy	21	79	59
2019	Project management	26	74	79
2019	Other services to the public	19	81	144
2019	None of the above	23	77	99
2018	Client contact centre	19	81	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	22	78	70
2018	Communications or public affairs	0	100	18
2018	Administration and operations	13	87	202
2018	Human resources	14	86	34
2018	Financial management	20	80	29
2018	Information management	0	100	14
2018	Information technology	31	69	36
2018	Policy	27	73	54
2018	Project management	20	80	65
2018	Other services to the public	26	74	135
2018	None of the above	24	76	91

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	19	81	223
2020	Federal regulators	50	50	10
2020	Compliance, inspection and enforcement	23	77	60
2020	Administration and operations	17	83	261
2020	Financial management	36	64	25
2020	Information technology	16	84	39
2020	Policy	19	81	76
2020	Project management	14	86	63
2020	Other services to the public	18	82	155
2020	None of the above	12	88	70
2019	Client contact centre	11	89	209
2019	Compliance, inspection and enforcement	12	88	56
2019	Communications or public affairs	0	100	19
2019	Administration and operations	18	82	224
2019	Human resources	18	82	49
2019	Financial management	13	87	37
2019	Information management	24	76	24
2019	Information technology	17	83	40
2019	Policy	18	82	59
2019	Project management	25	75	79
2019	Other services to the public	19	81	144
2019	None of the above	21	79	99
2018	Client contact centre	8	92	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	16	84	70
2018	Communications or public affairs	0	100	18
2018	Administration and operations	11	89	202
2018	Financial management	34	66	29
2018	Information management	0	100	14
2018	Information technology	33	67	36
2018	Policy	9	91	54
2018	Project management	17	83	65
2018	Other services to the public	19	81	135
2018	None of the above	17	83	91

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	223
2020	Administration and operations	8	92	261
2020	Information technology	0	100	39
2020	Data sciences	0	100	12
2020	Policy	13	87	76
2020	Other services to the public	6	94	155
2019	Client contact centre	9	91	209
2019	Communications or public affairs	0	100	19
2019	Administration and operations	7	93	224
2019	Evaluation	0	100	11
2019	Project management	12	88	79
2019	Other services to the public	7	93	144
2019	None of the above	7	93	99
2018	Client contact centre	7	93	187
2018	Communications or public affairs	0	100	18
2018	Administration and operations	6	94	202
2018	Project management	8	92	65

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	24	76	223
2020	Compliance, inspection and enforcement	30	70	60
2020	Communications or public affairs	40	60	17
2020	Administration and operations	22	78	261
2020	Human resources	25	75	51
2020	Financial management	37	63	25
2020	Information technology	28	72	39
2020	Data sciences	41	59	12
2020	Policy	19	81	76
2020	Project management	25	75	63
2020	Other services to the public	23	77	155
2020	None of the above	24	76	70
2019	Client contact centre	28	72	209
2019	Federal regulators	54	46	13
2019	Compliance, inspection and enforcement	19	81	56
2019	Communications or public affairs	31	69	19
2019	Administration and operations	30	70	224
2019	Human resources	33	67	49
2019	Financial management	19	81	37
2019	Information management	31	69	24
2019	Information technology	25	75	40
2019	Policy	28	72	59
2019	Project management	38	62	79
2019	Other services to the public	27	73	144
2019	None of the above	23	77	99
2018	Client contact centre	26	74	187
2018	Compliance, inspection and enforcement	37	63	70
2018	Administration and operations	32	68	202
2018	Human resources	18	82	34
2018	Financial management	31	69	29
2018	Information technology	14	86	36
2018	Policy	27	73	54
2018	Project management	39	61	65
2018	Other services to the public	29	71	135
2018	None of the above	24	76	91

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	14	86	223
2020	Compliance, inspection and enforcement	18	82	60
2020	Communications or public affairs	41	59	17
2020	Administration and operations	17	83	261
2020	Human resources	17	83	51
2020	Financial management	20	80	25
2020	Information technology	18	82	39
2020	Policy	24	76	76
2020	Project management	16	84	63
2020	Other services to the public	15	85	155
2020	None of the above	18	82	70
2019	Client contact centre	13	87	209
2019	Compliance, inspection and enforcement	26	74	56
2019	Administration and operations	24	76	224
2019	Human resources	15	85	49
2019	Financial management	16	84	37
2019	Information management	34	66	24
2019	Information technology	12	88	40
2019	Policy	25	75	59
2019	Project management	27	73	79
2019	Other services to the public	23	77	144
2019	None of the above	15	85	99
2018	Client contact centre	20	80	187
2018	Compliance, inspection and enforcement	28	72	70
2018	Communications or public affairs	29	71	18
2018	Administration and operations	22	78	202
2018	Information technology	17	83	36
2018	Policy	29	71	54
2018	Project management	21	79	65
2018	Other services to the public	24	76	135
2018	None of the above	20	80	91

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	223
2020	Federal regulators	0	100	10
2020	Administration and operations	3	97	261
2020	Financial management	0	100	25
2020	Information technology	0	100	39
2020	Data sciences	0	100	12
2020	Policy	8	92	76
2019	Client contact centre	8	92	209
2019	Communications or public affairs	0	100	19
2019	Administration and operations	4	96	224
2019	Financial management	0	100	37
2019	Information management	0	100	24
2019	Project management	9	91	79
2019	Other services to the public	4	96	144
2019	None of the above	8	92	99
2018	Client contact centre	3	97	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	9	91	70
2018	Administration and operations	5	95	202
2018	Information management	0	100	14
2018	Information technology	0	100	36
2018	Other services to the public	6	94	135

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	10
2020	Financial management	0	100	25
2020	Information technology	0	100	39
2019	Federal regulators	0	100	13
2019	Communications or public affairs	0	100	19
2019	Administration and operations	2	98	224
2019	Financial management	0	100	37
2019	Information management	0	100	24
2019	Evaluation	0	100	11
2019	Policy	8	92	59
2019	Other services to the public	5	95	144
2018	Client contact centre	3	97	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	0	100	70
2018	Communications or public affairs	0	100	18
2018	Human resources	0	100	34
2018	Financial management	0	100	29
2018	Information management	0	100	14

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	223
2020	Federal regulators	0	100	10
2020	Administration and operations	6	94	261
2020	Data sciences	0	100	12
2020	Policy	9	91	76
2020	Project management	8	92	63
2020	Other services to the public	9	91	155
2019	Client contact centre	7	93	209
2019	Federal regulators	0	100	13
2019	Compliance, inspection and enforcement	9	91	56
2019	Administration and operations	8	92	224
2019	Policy	10	90	59
2019	Project management	13	87	79
2019	Other services to the public	11	89	144
2019	None of the above	9	91	99
2018	Client contact centre	8	92	187
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	12	88	70
2018	Administration and operations	9	91	202
2018	Other services to the public	6	94	135
2018	None of the above	8	92	91

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	26	74	223
2020	Compliance, inspection and enforcement	17	83	60
2020	Access to information and privacy	0	100	10
2020	Administration and operations	21	79	261
2020	Human resources	23	77	51
2020	Policy	20	80	76
2020	Project management	24	76	63
2020	Other services to the public	21	79	155
2020	None of the above	25	75	70
2019	Client contact centre	19	81	209
2019	Compliance, inspection and enforcement	19	81	56
2019	Communications or public affairs	42	58	19
2019	Administration and operations	20	80	224
2019	Human resources	19	81	49
2019	Information technology	12	88	40
2019	Policy	17	83	59
2019	Project management	13	87	79
2019	Other services to the public	23	77	144
2019	None of the above	12	88	99
2018	Client contact centre	14	86	187
2018	Compliance, inspection and enforcement	27	73	70
2018	Communications or public affairs	27	73	18
2018	Administration and operations	18	82	202
2018	Human resources	21	79	34
2018	Financial management	27	73	29
2018	Information technology	19	81	36
2018	Policy	20	80	54
2018	Project management	12	88	65
2018	Other services to the public	13	87	135
2018	None of the above	15	85	91

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	10
2020	Communications or public affairs	100	17
2020	Access to information and privacy	100	10
2020	Human resources	100	51
2020	Financial management	100	25
2020	Data sciences	100	12
2020	Policy	100	76
2020	Project management	100	63
2020	None of the above	100	70
2019	Federal regulators	100	13
2019	Compliance, inspection and enforcement	100	56
2019	Communications or public affairs	100	19
2019	Human resources	100	49
2019	Information technology	100	40
2019	Evaluation	100	11
2019	Project management	100	79
2019	Other services to the public	100	144
2018	Client contact centre	100	187
2018	Health care practitioners	100	14
2018	Compliance, inspection and enforcement	100	70
2018	Communications or public affairs	100	18
2018	Administration and operations	100	202
2018	Financial management	100	29
2018	Information management	100	14
2018	Information technology	100	36
2018	Project management	100	65
2018	Other services to the public	100	135

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	21	79	223
2020	Compliance, inspection and enforcement	23	77	60
2020	Administration and operations	23	77	261
2020	Human resources	29	71	51
2020	Information technology	29	71	39
2020	Policy	18	82	76
2020	Project management	28	72	63
2020	Other services to the public	27	73	155
2020	None of the above	26	74	70
2019	Client contact centre	19	81	209
2019	Compliance, inspection and enforcement	30	70	56
2019	Administration and operations	23	77	224
2019	Human resources	23	77	49
2019	Financial management	16	84	37
2019	Information management	25	75	24
2019	Information technology	24	76	40
2019	Policy	29	71	59
2019	Project management	20	80	79
2019	Other services to the public	23	77	144
2019	None of the above	15	85	99
2018	Client contact centre	18	82	187
2018	Health care practitioners	41	59	14
2018	Compliance, inspection and enforcement	17	83	70
2018	Communications or public affairs	34	66	18
2018	Administration and operations	22	78	202
2018	Human resources	37	63	34
2018	Information technology	19	81	36
2018	Policy	26	74	54
2018	Project management	30	70	65
2018	Other services to the public	25	75	135
2018	None of the above	22	78	91

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	10
2020	Compliance, inspection and enforcement	100	60
2020	Communications or public affairs	100	17
2020	Access to information and privacy	100	10
2020	Administration and operations	100	261
2020	Human resources	100	51
2020	Financial management	100	25
2020	Information technology	100	39
2020	Data sciences	100	12
2020	Policy	100	76
2020	Project management	100	63
2020	Other services to the public	100	155
2020	None of the above	100	70
2019	Client contact centre	100	209
2019	Federal regulators	100	13
2019	Compliance, inspection and enforcement	100	56
2019	Administration and operations	100	224
2019	Human resources	100	49
2019	Financial management	100	37
2019	Information management	100	24
2019	Information technology	100	40
2019	Evaluation	100	11
2019	Policy	100	59
2019	Project management	100	79
2019	Other services to the public	100	144
2019	None of the above	100	99
2018	Client contact centre	100	187
2018	Health care practitioners	100	14
2018	Compliance, inspection and enforcement	100	70
2018	Communications or public affairs	100	18
2018	Administration and operations	100	202
2018	Human resources	100	34
2018	Financial management	100	29
2018	Information management	100	14
2018	Information technology	100	36
2018	Policy	100	54
2018	Project management	100	65
2018	Other services to the public	100	135
2018	None of the above	100	91

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	16	84	223
2020	Compliance, inspection and enforcement	18	82	60
2020	Administration and operations	19	81	261
2020	Financial management	31	69	25
2020	Information technology	25	75	39
2020	Data sciences	0	100	12
2020	Policy	16	84	76
2020	Project management	11	89	63
2020	Other services to the public	22	78	155
2020	None of the above	24	76	70
2019	Client contact centre	21	79	209
2019	Compliance, inspection and enforcement	16	84	56
2019	Administration and operations	16	84	224
2019	Human resources	21	79	49
2019	Financial management	24	76	37
2019	Information technology	25	75	40
2019	Evaluation	0	100	11
2019	Policy	17	83	59
2019	Project management	12	88	79
2019	Other services to the public	15	85	144
2019	None of the above	25	75	99
2018	Client contact centre	20	80	187
2018	Compliance, inspection and enforcement	15	85	70
2018	Administration and operations	14	86	202
2018	Human resources	25	75	34
2018	Financial management	21	79	29
2018	Information technology	19	81	36
2018	Policy	13	87	54
2018	Project management	21	79	65
2018	Other services to the public	17	83	135
2018	None of the above	14	86	91

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	27	73	223
2020	Federal regulators	50	50	10
2020	Compliance, inspection and enforcement	28	72	60
2020	Administration and operations	28	72	261
2020	Human resources	29	71	51
2020	Financial management	24	76	25
2020	Information technology	23	77	39
2020	Policy	38	62	76
2020	Project management	32	68	63
2020	Other services to the public	27	73	155
2020	None of the above	28	72	70
2019	Client contact centre	32	68	208
2019	Compliance, inspection and enforcement	44	56	56
2019	Communications or public affairs	32	68	19
2019	Administration and operations	25	75	219
2019	Human resources	31	69	49
2019	Financial management	19	81	37
2019	Information management	21	79	24
2019	Information technology	35	65	39
2019	Policy	32	68	58
2019	Project management	19	81	79
2019	Other services to the public	29	71	144
2019	None of the above	28	72	99
2018	Client contact centre	34	66	188
2018	Compliance, inspection and enforcement	38	62	70
2018	Communications or public affairs	33	67	18
2018	Administration and operations	32	68	204
2018	Human resources	18	82	34
2018	Financial management	28	72	29
2018	Information technology	36	64	36
2018	Policy	30	70	54
2018	Project management	27	73	65
2018	Other services to the public	35	65	135
2018	None of the above	31	69	92

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	11	89	223
2020	Compliance, inspection and enforcement	13	87	60
2020	Access to information and privacy	0	100	10
2020	Administration and operations	14	86	261
2020	Human resources	14	86	51
2020	Policy	7	93	76
2020	Project management	17	83	63
2020	Other services to the public	14	86	155
2020	None of the above	11	89	70
2019	Client contact centre	17	83	208
2019	Federal regulators	38	62	13
2019	Compliance, inspection and enforcement	25	75	56
2019	Administration and operations	9	91	219
2019	Human resources	11	89	49
2019	Information technology	15	85	39
2019	Project management	14	86	79
2019	Other services to the public	7	93	144
2019	None of the above	7	93	99
2018	Client contact centre	13	87	188
2018	Compliance, inspection and enforcement	24	76	70
2018	Administration and operations	14	86	204
2018	Human resources	18	82	34
2018	Information management	0	100	14
2018	Information technology	19	81	36
2018	Policy	13	87	54
2018	Project management	15	85	65
2018	Other services to the public	15	85	135
2018	None of the above	21	79	92

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Access to information and privacy	0	100	10
2020	Administration and operations	5	95	261
2019	Client contact centre	3	97	208
2019	Federal regulators	0	100	13
2019	Communications or public affairs	0	100	19
2019	Administration and operations	3	97	219
2019	Information management	0	100	24
2019	Evaluation	0	100	11
2018	Compliance, inspection and enforcement	9	91	70
2018	Administration and operations	4	96	204
2018	Human resources	0	100	34
2018	Financial management	0	100	29
2018	Information management	0	100	14

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	19	81	223
2020	Compliance, inspection and enforcement	18	82	60
2020	Administration and operations	17	83	261
2020	Human resources	13	87	51
2020	Financial management	28	72	25
2020	Policy	8	92	76
2020	Project management	18	82	63
2020	Other services to the public	19	81	155
2020	None of the above	24	76	70
2019	Client contact centre	18	82	208
2019	Compliance, inspection and enforcement	21	79	56
2019	Administration and operations	16	84	219
2019	Human resources	19	81	49
2019	Financial management	16	84	37
2019	Policy	9	91	58
2019	Project management	14	86	79
2019	Other services to the public	20	80	144
2019	None of the above	15	85	99
2018	Client contact centre	19	81	188
2018	Health care practitioners	34	66	14
2018	Compliance, inspection and enforcement	20	80	70
2018	Administration and operations	20	80	204
2018	Human resources	18	82	34
2018	Information technology	14	86	36
2018	Policy	9	91	54
2018	Project management	17	83	65
2018	Other services to the public	24	76	135
2018	None of the above	23	77	92

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	4	96	223
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	6	94	261
2020	Data sciences	0	100	12
2020	Project management	8	92	63
2019	Client contact centre	5	95	208
2019	Communications or public affairs	0	100	19
2019	Administration and operations	6	94	219
2019	Information management	0	100	24
2019	Evaluation	0	100	11
2019	Other services to the public	6	94	144
2018	Client contact centre	3	97	188
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	7	93	70
2018	Communications or public affairs	0	100	18
2018	Administration and operations	3	97	204
2018	Financial management	0	100	29
2018	Other services to the public	3	97	135

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	223
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	7	93	261
2020	Other services to the public	6	94	155
2020	None of the above	12	88	70
2019	Client contact centre	6	94	208
2019	Compliance, inspection and enforcement	11	89	56
2019	Communications or public affairs	0	100	19
2019	Administration and operations	5	95	219
2019	Information management	0	100	24
2019	Policy	0	100	58
2019	Other services to the public	9	91	144
2019	None of the above	8	92	99
2018	Client contact centre	8	92	188
2018	Compliance, inspection and enforcement	11	89	70
2018	Administration and operations	4	96	204
2018	Financial management	0	100	29
2018	Other services to the public	7	93	135
2018	None of the above	8	92	92

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	223
2020	Compliance, inspection and enforcement	10	90	60
2020	Administration and operations	13	87	261
2020	Financial management	0	100	25
2020	Information technology	0	100	39
2020	Project management	16	84	63
2020	Other services to the public	9	91	155
2019	Client contact centre	14	86	208
2019	Compliance, inspection and enforcement	12	88	56
2019	Administration and operations	9	91	219
2019	Information management	28	72	24
2019	Information technology	15	85	39
2019	Policy	10	90	58
2019	Project management	10	90	79
2019	Other services to the public	9	91	144
2019	None of the above	10	90	99
2018	Client contact centre	7	93	188
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	7	93	70
2018	Administration and operations	10	90	204
2018	Human resources	20	80	34
2018	Financial management	0	100	29
2018	Policy	11	89	54
2018	Project management	17	83	65
2018	Other services to the public	15	85	135
2018	None of the above	5	95	92

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	223
2020	Administration and operations	9	91	261
2020	Human resources	11	89	51
2020	Project management	8	92	63
2020	Other services to the public	10	90	155
2020	None of the above	10	90	70
2019	Client contact centre	8	92	208
2019	Compliance, inspection and enforcement	12	88	56
2019	Administration and operations	10	90	219
2019	Human resources	11	89	49
2019	Information technology	22	78	39
2019	Policy	14	86	58
2019	Project management	9	91	79
2019	Other services to the public	7	93	144
2019	None of the above	5	95	99
2018	Client contact centre	7	93	188
2018	Compliance, inspection and enforcement	7	93	70
2018	Communications or public affairs	0	100	18
2018	Administration and operations	8	92	204
2018	Human resources	21	79	34
2018	Financial management	0	100	29
2018	Policy	9	91	54
2018	Project management	9	91	65
2018	Other services to the public	14	86	135
2018	None of the above	10	90	92

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	46	54	223
2020	Compliance, inspection and enforcement	50	50	60
2020	Communications or public affairs	65	35	17
2020	Administration and operations	47	53	261
2020	Human resources	41	59	51
2020	Financial management	55	45	25
2020	Information technology	59	41	39
2020	Data sciences	51	49	12
2020	Policy	53	47	76
2020	Project management	49	51	63
2020	Other services to the public	52	48	155
2020	None of the above	50	50	70
2019	Client contact centre	40	60	208
2019	Federal regulators	54	46	13
2019	Compliance, inspection and enforcement	32	68	56
2019	Communications or public affairs	47	53	19
2019	Administration and operations	52	48	219
2019	Human resources	46	54	49
2019	Financial management	57	43	37
2019	Information management	57	43	24
2019	Information technology	40	60	39
2019	Evaluation	48	52	11
2019	Policy	39	61	58
2019	Project management	58	42	79
2019	Other services to the public	50	50	144
2019	None of the above	52	48	99
2018	Client contact centre	43	57	188
2018	Health care practitioners	36	64	14
2018	Compliance, inspection and enforcement	43	57	70
2018	Communications or public affairs	46	54	18
2018	Administration and operations	45	55	204
2018	Human resources	38	62	34
2018	Financial management	61	39	29
2018	Information management	57	43	14
2018	Information technology	56	44	36
2018	Policy	56	44	54
2018	Project management	49	51	65
2018	Other services to the public	36	64	135
2018	None of the above	47	53	92

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	207
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	7	93	242
2020	Other services to the public	5	95	145
2020	None of the above	11	89	62
2019	Client contact centre	8	92	186
2019	Communications or public affairs	0	100	18
2019	Administration and operations	7	93	192
2019	Other services to the public	8	92	127
2019	None of the above	5	95	89
2018	Client contact centre	6	94	174
2018	Health care practitioners	0	100	11
2018	Administration and operations	5	95	195
2018	Human resources	16	84	32
2018	Information management	0	100	13
2018	Other services to the public	6	94	125

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	12	88	207
2020	Administration and operations	16	84	242
2020	Other services to the public	15	85	145
2020	None of the above	11	89	62
2019	Client contact centre	20	80	186
2019	Compliance, inspection and enforcement	11	89	45
2019	Communications or public affairs	39	61	18
2019	Administration and operations	17	83	192
2019	Information management	24	76	23
2019	Policy	30	70	53
2019	Other services to the public	17	83	127
2019	None of the above	14	86	89
2018	Client contact centre	15	85	174
2018	Health care practitioners	0	100	11
2018	Compliance, inspection and enforcement	8	92	62
2018	Communications or public affairs	30	70	17
2018	Administration and operations	14	86	195
2018	Human resources	21	79	32
2018	Policy	17	83	53
2018	Project management	15	85	62
2018	Other services to the public	6	94	125

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	207
2020	Communications or public affairs	0	100	17
2020	Administration and operations	4	96	242
2020	Other services to the public	8	92	145
2019	Client contact centre	7	93	186
2019	Administration and operations	5	95	192
2019	Other services to the public	7	93	127
2019	None of the above	8	92	89
2018	Client contact centre	5	95	174
2018	Health care practitioners	0	100	11
2018	Communications or public affairs	0	100	17
2018	Administration and operations	4	96	195
2018	Information management	0	100	13
2018	Policy	0	100	53
2018	Other services to the public	7	93	125

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	4	96	207
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	5	95	242
2019	Client contact centre	6	94	186
2019	Communications or public affairs	0	100	18
2019	Administration and operations	5	95	192
2019	Other services to the public	4	96	127
2018	Client contact centre	4	96	174
2018	Health care practitioners	0	100	11
2018	Communications or public affairs	0	100	17
2018	Administration and operations	2	98	195
2018	Financial management	0	100	29
2018	Information management	0	100	13
2018	Project management	0	100	62
2018	None of the above	6	94	84

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	2	98	207
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	4	96	242
2020	Other services to the public	3	97	145
2019	Client contact centre	4	96	186
2019	Information management	0	100	23
2019	Other services to the public	4	96	127
2018	Health care practitioners	0	100	11
2018	Compliance, inspection and enforcement	10	90	62
2018	Communications or public affairs	0	100	17
2018	Financial management	0	100	29
2018	Other services to the public	4	96	125

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	207
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	7	93	242
2020	Other services to the public	4	96	145
2019	Client contact centre	7	93	186
2019	Communications or public affairs	0	100	18
2019	Administration and operations	5	95	192
2019	Policy	10	90	53
2019	Other services to the public	7	93	127
2018	Client contact centre	5	95	174
2018	Health care practitioners	0	100	11
2018	Communications or public affairs	0	100	17
2018	Administration and operations	5	95	195
2018	Information management	0	100	13

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	207
2020	Administration and operations	7	93	242
2020	Other services to the public	5	95	145
2020	None of the above	15	85	62
2019	Client contact centre	7	93	186
2019	Communications or public affairs	0	100	18
2019	Administration and operations	4	96	192
2019	Policy	13	87	53
2019	Other services to the public	4	96	127
2018	Client contact centre	3	97	174
2018	Health care practitioners	0	100	11
2018	Administration and operations	12	88	195
2018	Information technology	17	83	35
2018	Policy	11	89	53
2018	Project management	14	86	62
2018	Other services to the public	5	95	125
2018	None of the above	13	87	84

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	11	89	207
2020	Communications or public affairs	29	71	17
2020	Administration and operations	14	86	242
2020	Other services to the public	10	90	145
2020	None of the above	15	85	62
2019	Client contact centre	11	89	186
2019	Administration and operations	11	89	192
2019	Other services to the public	14	86	127
2019	None of the above	12	88	89
2018	Client contact centre	13	87	174
2018	Health care practitioners	0	100	11
2018	Compliance, inspection and enforcement	8	92	62
2018	Communications or public affairs	0	100	17
2018	Administration and operations	13	87	195
2018	Human resources	21	79	32
2018	Information technology	23	77	35
2018	Policy	16	84	53
2018	Project management	12	88	62
2018	Other services to the public	19	81	125
2018	None of the above	8	92	84

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	12	88	207
2020	Administration and operations	11	89	242
2020	Other services to the public	12	88	145
2020	None of the above	16	84	62
2019	Client contact centre	11	89	186
2019	Compliance, inspection and enforcement	11	89	45
2019	Administration and operations	14	86	192
2019	Other services to the public	8	92	127
2019	None of the above	16	84	89
2018	Client contact centre	8	92	174
2018	Health care practitioners	0	100	11
2018	Compliance, inspection and enforcement	8	92	62
2018	Administration and operations	13	87	195
2018	Human resources	15	85	32
2018	Project management	15	85	62
2018	Other services to the public	15	85	125
2018	None of the above	10	90	84

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	22	78	207
2020	Communications or public affairs	30	70	17
2020	Administration and operations	30	70	242
2020	Other services to the public	21	79	145
2020	None of the above	25	75	62
2019	Client contact centre	23	77	186
2019	Compliance, inspection and enforcement	26	74	45
2019	Administration and operations	31	69	192
2019	Information management	26	74	23
2019	Policy	34	66	53
2019	Other services to the public	26	74	127
2019	None of the above	27	73	89
2018	Client contact centre	22	78	174
2018	Compliance, inspection and enforcement	32	68	62
2018	Administration and operations	31	69	195
2018	Human resources	28	72	32
2018	Financial management	20	80	29
2018	Information technology	31	69	35
2018	Policy	35	65	53
2018	Project management	26	74	62
2018	Other services to the public	29	71	125
2018	None of the above	26	74	84

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	207
2020	Administration and operations	9	91	242
2020	Other services to the public	6	94	145
2020	None of the above	8	92	62
2019	Client contact centre	8	92	186
2019	Communications or public affairs	0	100	18
2019	Administration and operations	6	94	192
2019	Information management	0	100	23
2019	Policy	16	84	53
2019	Other services to the public	4	96	127
2019	None of the above	6	94	89
2018	Client contact centre	6	94	174
2018	Administration and operations	10	90	195
2018	Information management	0	100	13
2018	Policy	11	89	53
2018	Project management	11	89	62
2018	Other services to the public	10	90	125
2018	None of the above	6	94	84

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	207
2020	Communications or public affairs	59	41	17
2020	Access to information and privacy	47	53	10
2020	Administration and operations	47	53	242
2020	Other services to the public	42	58	145
2020	None of the above	43	57	62
2019	Client contact centre	37	63	186
2019	Compliance, inspection and enforcement	54	46	45
2019	Communications or public affairs	39	61	18
2019	Administration and operations	43	57	192
2019	Information management	40	60	23
2019	Policy	50	50	53
2019	Other services to the public	37	63	127
2019	None of the above	45	55	89
2018	Client contact centre	41	59	174
2018	Compliance, inspection and enforcement	48	52	62
2018	Administration and operations	47	53	195
2018	Human resources	47	53	32
2018	Financial management	48	52	29
2018	Information management	40	60	13
2018	Information technology	63	37	35
2018	Policy	51	49	53
2018	Project management	51	49	62
2018	Other services to the public	49	51	125
2018	None of the above	42	58	84

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Access to information and privacy	0	100	10
2020	Administration and operations	2	98	242
2020	None of the above	0	100	62
2019	Compliance, inspection and enforcement	0	100	45
2019	Communications or public affairs	0	100	18
2019	Information management	0	100	23
2019	Policy	0	100	53
2018	Health care practitioners	0	100	11
2018	Communications or public affairs	0	100	17
2018	Human resources	0	100	32
2018	Financial management	0	100	29
2018	Information management	0	100	13
2018	Policy	0	100	53
2018	Other services to the public	0	100	125

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	47	53	207
2020	Communications or public affairs	70	30	17
2020	Administration and operations	55	45	242
2020	Other services to the public	62	38	145
2020	None of the above	56	44	62
2019	Client contact centre	50	50	186
2019	Compliance, inspection and enforcement	63	37	45
2019	Administration and operations	67	33	192
2019	Information management	56	44	23
2019	Policy	65	35	53
2019	Other services to the public	56	44	127
2019	None of the above	60	40	89
2018	Client contact centre	50	50	174
2018	Compliance, inspection and enforcement	59	41	62
2018	Communications or public affairs	60	40	17
2018	Administration and operations	62	38	195
2018	Human resources	68	32	32
2018	Financial management	62	38	29
2018	Information management	56	44	13
2018	Information technology	60	40	35
2018	Policy	65	35	53
2018	Project management	61	39	62
2018	Other services to the public	70	30	125
2018	None of the above	54	46	84

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	207
2020	Communications or public affairs	0	100	17
2020	Access to information and privacy	0	100	10
2020	Administration and operations	4	96	242
2019	Client contact centre	4	96	186
2019	Compliance, inspection and enforcement	0	100	45
2019	Communications or public affairs	0	100	18
2019	Administration and operations	5	95	192
2019	Information management	0	100	23
2018	Client contact centre	3	97	174
2018	Health care practitioners	0	100	11
2018	Compliance, inspection and enforcement	10	90	62
2018	Administration and operations	6	94	195
2018	Financial management	0	100	29
2018	Information management	0	100	13
2018	Information technology	0	100	35
2018	Policy	0	100	53
2018	Other services to the public	8	92	125
2018	None of the above	7	93	84

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	19	81	207
2020	Communications or public affairs	29	71	17
2020	Administration and operations	12	88	242
2020	Other services to the public	17	83	145
2020	None of the above	16	84	62
2019	Client contact centre	11	89	186
2019	Administration and operations	9	91	192
2019	Policy	9	91	53
2019	Other services to the public	15	85	127
2019	None of the above	13	87	89
2018	Client contact centre	17	83	174
2018	Compliance, inspection and enforcement	17	83	62
2018	Administration and operations	11	89	195
2018	Policy	11	89	53
2018	Project management	13	87	62
2018	Other services to the public	16	84	125
2018	None of the above	19	81	84

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	16	15	2	2	32	7	69	7	4347
2020	Health care practitioners	15	10	20	2	1	40	13	52	6	195
2020	Federal regulators	28	12	18	3	6	30	3	60	13	89
2020	Compliance, inspection and enforcement	15	16	18	5	4	36	6	55	15	853
2020	Communications or public affairs	20	13	16	3	1	39	7	62	8	264
2020	Access to information and privacy	35	16	17	1	3	21	7	71	6	179
2020	Security	22	16	19	3	2	32	7	62	8	106
2020	Science and technology	43	4	7	4	7	27	7	72	18	25
2020	Legal services	21	11	18	0	2	45	3	60	4	42
2020	Administration and operations	23	16	17	3	3	31	6	63	9	3934
2020	Human resources	23	17	14	3	2	34	7	68	10	843
2020	Financial management	25	13	14	4	3	34	8	65	11	468
2020	Procurement	24	10	14	2	4	43	4	64	10	70
2020	Real property	22	19	19	0	3	32	6	66	4	84
2020	Information management	27	15	14	3	1	36	4	70	7	276
2020	Information technology	27	13	14	2	1	35	7	70	6	932
2020	Internal audit	20	15	18	3	0	33	10	61	6	60
2020	Evaluation	19	16	16	2	2	42	2	63	9	125
2020	Data sciences	16	12	20	6	2	36	7	51	13	179
2020	Policy	15	11	17	5	4	41	7	51	16	995
2020	Project management	20	15	17	4	2	35	6	60	11	855
2020	Other services to the public	24	14	16	4	3	32	7	63	11	2380
2020	None of the above	21	13	19	3	2	35	7	59	9	1483
2019	Client contact centre	23	16	19	3	3	28	8	60	10	3057
2019	Health care practitioners	14	6	20	6	6	36	12	38	23	162
2019	Federal regulators	20	18	19	5	7	20	10	55	18	105
2019	Compliance, inspection and enforcement	14	13	21	6	5	34	8	45	19	712
2019	Communications or public affairs	16	16	18	3	1	36	10	58	9	265
2019	Access to information and privacy	29	17	16	2	1	19	16	70	5	132
2019	Security	25	11	22	3	3	29	6	57	8	101
2019	Science and technology	27	22	21	0	0	20	11	70	0	55
2019	Legal services	21	5	26	0	6	39	3	45	10	33
2019	Administration and operations	20	16	21	4	4	29	7	55	12	3144
2019	Human resources	21	17	20	5	2	28	7	59	11	738
2019	Financial management	20	16	17	4	3	29	10	60	12	429
2019	Procurement	24	15	22	3	2	26	7	59	8	57
2019	Real property	24	12	28	3	0	26	7	55	4	68
2019	Information management	20	20	16	4	4	28	9	62	13	257
2019	Information technology	22	15	17	2	2	35	8	65	6	897
2019	Internal audit	23	17	20	3	3	28	8	62	8	76
2019	Evaluation	14	11	20	5	5	37	8	45	18	130
2019	Data sciences	17	16	18	3	2	31	13	58	9	145
2019	Policy	13	14	20	5	3	37	8	49	15	888
2019	Project management	15	15	22	5	6	30	7	47	17	767
2019	Other services to the public	20	13	21	5	5	28	8	52	14	1921
2019	None of the above	21	13	21	4	5	30	7	54	13	1350
2018	Client contact centre	22	19	21	3	2	27	6	61	8	2984
2018	Health care practitioners	7	13	36	2	4	34	4	32	9	182
2018	Federal regulators	25	16	24	5	4	21	4	56	12	101
2018	Compliance, inspection and enforcement	13	17	24	4	6	31	5	47	16	697
2018	Communications or public affairs	12	12	22	5	2	39	7	46	13	243
2018	Access to information and privacy	30	14	17	3	2	24	10	67	7	111
2018	Security	27	10	21	0	7	27	9	57	11	62
2018	Science and technology	9	9	33	3	3	36	7	30	12	30
2018	Legal services	21	25	18	0	0	28	8	72	0	28
2018	Administration and operations	18	19	24	3	3	27	5	55	9	3021
2018	Human resources	20	20	17	3	2	31	5	64	9	645
2018	Financial management	17	15	22	3	4	32	8	53	10	377
2018	Procurement	21	20	16	2	2	25	13	66	7	48
2018	Real property	16	15	22	0	0	39	8	58	0	49
2018	Materiel management	7	44	24	0	0	24	0	68	0	13
2018	Information management	23	14	18	3	3	31	8	61	10	239
2018	Information technology	20	16	19	1	3	34	8	61	7	885
2018	Internal audit	18	16	26	1	5	30	5	52	9	84
2018	Evaluation	13	15	31	3	1	32	5	45	7	99
2018	Data sciences	27	9	11	5	1	37	10	68	12	154
2018	Policy	12	13	19	4	4	40	8	48	15	762
2018	Project management	16	13	21	4	4	35	7	50	14	745
2018	Other services to the public	17	15	26	4	4	26	7	48	13	1775
2018	None of the above	16	15	24	3	4	30	6	50	12	1183
2017	Client contact centre	20	18	17	3	3	31	10	63	9	3101
2017	Health care practitioners	8	20	23	5	5	31	7	47	16	148
2017	Federal regulators	22	9	24	6	3	30	7	49	14	98
2017	Compliance, inspection and enforcement	12	14	19	3	7	37	9	47	19	635
2017	Communications or public affairs	15	19	20	3	4	30	10	55	11	241
2017	Access to information and privacy	25	15	16	2	1	34	7	67	6	134
2017	Security	15	13	29	2	4	19	18	44	10	82
2017	Science and technology	25	25	16	2	5	15	12	68	10	40
2017	Legal services	13	11	27	0	0	44	5	47	0	36
2017	Administration and operations	16	17	22	3	3	31	8	54	10	3210
2017	Human resources	20	22	13	3	2	31	9	70	8	636
2017	Financial management	17	14	19	1	3	37	9	58	8	431
2017	Procurement	20	16	21	0	0	34	9	63	0	43
2017	Real property	18	23	25	6	0	23	6	57	8	52
2017	Materiel management	26	23	14	4	0	34	0	74	5	27
2017	Information management	16	21	17	2	2	32	11	64	6	240
2017	Information technology	19	16	15	2	2	38	8	65	8	925
2017	Internal audit	16	17	18	0	3	31	15	61	5	70
2017	Evaluation	17	15	15	1	2	38	12	63	7	87
2017	Data sciences	20	16	12	7	1	35	10	65	13	125
2017	Policy	13	14	17	3	2	43	9	55	9	764
2017	Project management	15	12	22	4	4	36	8	47	14	740
2017	Other services to the public	19	15	20	4	4	29	8	55	13	1903
2017	None of the above	17	17	19	3	3	33	9	58	10	1819
2014	Client contact centre	15	19	18	3	2	33	10	59	9	2933
2014	Health care practitioners	10	11	27	6	8	32	6	34	23	166
2014	Federal regulators	18	20	17	6	4	30	5	58	15	119
2014	Compliance, inspection and enforcement	10	16	22	4	3	40	6	47	13	568
2014	Communications or public affairs	12	15	13	2	2	47	9	61	9	284
2014	Access to information and privacy	17	23	18	1	1	31	9	66	4	120
2014	Security	16	16	23	6	4	32	4	49	16	95
2014	Science and technology	8	12	16	6	0	53	6	47	14	49
2014	Legal services	29	19	18	0	0	28	6	72	0	58
2014	Administration and operations	15	16	21	3	3	34	8	53	10	3460
2014	Human resources	17	17	18	3	2	36	7	60	8	668
2014	Financial management	13	11	19	2	2	42	12	51	8	450
2014	Procurement	13	10	23	3	0	46	5	46	6	39
2014	Real property	18	13	26	0	2	30	11	53	4	54
2014	Materiel management	14	21	31	0	4	24	6	49	6	29
2014	Information management	14	16	18	2	2	39	7	57	9	285
2014	Information technology	14	14	19	2	2	39	10	55	8	1157
2014	Internal audit	11	15	25	3	0	42	3	48	6	66
2014	Evaluation	8	14	24	4	2	38	9	43	11	123
2014	Other services to the public	14	15	22	4	4	33	8	49	13	2202
2014	None of the above	11	13	21	4	3	39	8	46	13	2172

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	27	12	3	2	11	2	81	5	4354
2020	Health care practitioners	38	24	21	2	1	13	1	72	3	196
2020	Federal regulators	44	21	17	3	6	9	0	72	10	89
2020	Compliance, inspection and enforcement	30	34	16	4	3	11	1	74	9	852
2020	Communications or public affairs	36	30	16	3	2	12	1	76	5	265
2020	Access to information and privacy	51	23	15	1	2	5	1	80	4	179
2020	Security	46	29	12	2	6	6	1	80	8	106
2020	Science and technology	43	25	11	8	0	12	0	78	9	25
2020	Legal services	30	26	23	0	2	18	0	69	3	42
2020	Administration and operations	39	29	15	3	3	10	1	76	7	3939
2020	Human resources	40	31	13	3	2	11	1	79	6	846
2020	Financial management	43	28	13	3	2	10	0	80	5	471
2020	Procurement	41	27	13	4	1	14	0	78	6	70
2020	Real property	37	33	16	1	0	10	1	80	1	84
2020	Information management	45	28	14	3	0	9	0	80	4	276
2020	Information technology	44	28	12	2	1	11	1	83	4	932
2020	Internal audit	40	35	15	3	0	5	2	80	4	60
2020	Evaluation	36	29	16	5	2	13	1	74	7	125
2020	Data sciences	30	33	13	5	3	15	1	76	9	180
2020	Policy	30	30	18	6	3	13	1	69	10	997
2020	Project management	37	27	18	4	1	10	1	73	7	854
2020	Other services to the public	42	24	14	4	3	12	1	76	8	2385
2020	None of the above	37	28	17	3	2	12	1	74	6	1488
2019	Client contact centre	41	29	15	3	3	8	1	78	6	3058
2019	Health care practitioners	37	19	24	5	4	10	2	63	10	163
2019	Federal regulators	41	23	18	4	5	7	1	70	10	104
2019	Compliance, inspection and enforcement	29	30	17	6	4	13	1	69	12	711
2019	Communications or public affairs	34	31	18	4	1	11	2	74	6	265
2019	Access to information and privacy	46	25	15	2	1	7	4	79	4	132
2019	Security	38	32	15	2	2	11	1	79	4	101
2019	Science and technology	34	27	23	2	2	12	0	70	4	55
2019	Legal services	32	16	25	0	6	21	0	61	7	33
2019	Administration and operations	37	28	16	4	3	10	1	74	8	3137
2019	Human resources	35	33	15	4	2	10	2	77	6	742
2019	Financial management	37	31	17	4	2	8	1	74	7	427
2019	Procurement	41	29	17	5	0	8	0	75	6	57
2019	Real property	41	26	19	1	0	12	0	77	2	69
2019	Information management	36	33	10	3	4	10	2	79	9	258
2019	Information technology	42	28	14	2	2	11	2	81	4	893
2019	Internal audit	38	26	14	2	1	16	1	78	5	77
2019	Evaluation	34	27	16	3	3	16	2	73	8	131
2019	Data sciences	37	30	15	3	1	13	1	77	5	145
2019	Policy	32	30	16	4	3	14	1	73	8	887
2019	Project management	33	28	20	4	5	10	1	68	10	768
2019	Other services to the public	39	24	17	4	4	10	1	72	10	1923
2019	None of the above	38	25	17	3	4	12	1	73	8	1344
2018	Client contact centre	37	33	16	3	2	8	1	77	6	2990
2018	Health care practitioners	19	30	30	3	4	13	1	56	9	182
2018	Federal regulators	30	31	19	5	5	10	0	68	11	99
2018	Compliance, inspection and enforcement	28	31	21	4	6	9	1	65	12	696
2018	Communications or public affairs	29	30	19	4	2	16	0	71	7	244
2018	Access to information and privacy	43	30	15	0	2	9	1	81	2	111
2018	Security	37	30	11	0	5	15	2	80	6	62
2018	Science and technology	21	36	21	7	5	10	0	64	12	30
2018	Legal services	28	53	9	0	0	5	5	90	0	28
2018	Administration and operations	31	33	19	3	3	9	1	71	7	3028
2018	Human resources	35	33	16	3	2	10	1	77	6	645
2018	Financial management	30	31	20	4	2	11	1	70	8	375
2018	Procurement	35	25	18	0	2	15	4	75	3	48
2018	Real property	35	25	22	2	0	16	0	72	2	50
2018	Materiel management	39	44	17	0	0	0	0	83	0	13
2018	Information management	38	27	16	4	3	11	2	74	8	238
2018	Information technology	35	30	17	2	2	12	2	75	5	888
2018	Internal audit	30	34	22	1	3	7	3	71	5	84
2018	Evaluation	29	24	29	4	0	14	1	61	5	99
2018	Data sciences	39	22	10	6	2	18	3	77	10	154
2018	Policy	28	30	18	3	3	17	1	70	8	761
2018	Project management	30	30	16	5	4	13	2	71	11	742
2018	Other services to the public	30	28	23	4	4	10	1	65	10	1780
2018	None of the above	31	26	21	4	4	13	1	66	9	1189
2017	Client contact centre	36	31	13	3	2	12	2	78	6	3091
2017	Health care practitioners	25	38	14	5	4	13	1	73	10	147
2017	Federal regulators	36	22	20	5	2	12	3	68	8	97
2017	Compliance, inspection and enforcement	30	28	18	5	5	13	2	67	11	634
2017	Communications or public affairs	28	35	17	3	3	12	1	74	7	242
2017	Access to information and privacy	40	26	14	3	1	15	0	79	5	134
2017	Security	29	27	26	0	4	7	8	66	4	81
2017	Science and technology	34	38	5	5	0	13	6	89	6	40
2017	Legal services	30	35	19	0	0	16	0	77	0	36
2017	Administration and operations	31	31	17	4	3	12	2	73	7	3205
2017	Human resources	35	34	13	3	2	11	2	80	5	639
2017	Financial management	31	33	16	2	2	13	2	76	5	431
2017	Procurement	33	35	14	0	0	15	3	84	0	42
2017	Real property	38	37	12	2	2	10	0	83	4	51
2017	Materiel management	43	34	7	4	0	12	0	88	4	27
2017	Information management	34	34	11	1	1	15	4	83	3	241
2017	Information technology	35	28	14	2	3	16	3	77	6	925
2017	Internal audit	39	30	13	1	3	13	1	80	5	70
2017	Evaluation	28	34	14	1	2	19	2	78	4	87
2017	Data sciences	33	28	14	6	1	16	3	74	9	125
2017	Policy	30	30	16	4	2	17	2	74	7	764
2017	Project management	29	29	18	4	4	15	1	69	10	739
2017	Other services to the public	34	28	15	4	3	14	2	73	9	1904
2017	None of the above	31	30	17	3	3	14	2	73	7	1818
2014	Client contact centre	27	34	16	3	2	16	2	75	6	2931
2014	Health care practitioners	23	26	22	8	6	13	2	57	17	167
2014	Federal regulators	28	23	22	7	3	16	0	61	13	119
2014	Compliance, inspection and enforcement	23	31	20	5	3	19	1	66	9	568
2014	Communications or public affairs	21	29	13	2	2	31	2	74	6	284
2014	Access to information and privacy	29	30	17	2	1	19	2	75	4	120
2014	Security	23	28	24	6	3	16	1	61	10	95
2014	Science and technology	20	24	24	2	6	25	0	57	11	49
2014	Legal services	35	27	19	0	0	15	3	76	0	58
2014	Administration and operations	25	31	18	3	3	18	2	70	8	3457
2014	Human resources	29	28	17	3	2	19	2	73	6	668
2014	Financial management	27	28	17	2	2	22	2	73	5	451
2014	Procurement	26	34	15	6	0	20	0	74	7	39
2014	Real property	31	18	28	0	2	20	0	63	3	54
2014	Materiel management	27	32	17	0	4	17	3	74	5	29
2014	Information management	26	28	18	3	1	22	2	71	5	285
2014	Information technology	26	25	19	3	2	23	2	68	6	1156
2014	Internal audit	21	33	19	6	0	19	3	68	8	65
2014	Evaluation	20	29	22	3	4	21	1	63	9	124
2014	Other services to the public	26	27	20	5	3	18	1	66	10	2203
2014	None of the above	23	25	20	3	3	24	3	64	9	2171

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	9	91	4318
2020	Health care practitioners	13	87	195
2020	Federal regulators	16	84	89
2020	Compliance, inspection and enforcement	7	93	849
2020	Communications or public affairs	10	90	266
2020	Access to information and privacy	15	85	179
2020	Security	12	88	104
2020	Science and technology	8	92	25
2020	Legal services	12	88	41
2020	Administration and operations	10	90	3927
2020	Human resources	9	91	839
2020	Financial management	7	93	470
2020	Procurement	1	99	70
2020	Real property	4	96	84
2020	Information management	13	87	276
2020	Information technology	10	90	930
2020	Internal audit	1	99	61
2020	Evaluation	7	93	124
2020	Data sciences	8	92	180
2020	Policy	10	90	991
2020	Project management	10	90	853
2020	Other services to the public	10	90	2374
2020	None of the above	11	89	1486

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	18	82	4335
2020	Health care practitioners	22	78	195
2020	Federal regulators	19	81	89
2020	Compliance, inspection and enforcement	19	81	854
2020	Communications or public affairs	13	87	266
2020	Access to information and privacy	14	86	180
2020	Security	13	87	105
2020	Science and technology	19	81	25
2020	Legal services	21	79	42
2020	Administration and operations	16	84	3935
2020	Human resources	16	84	841
2020	Financial management	13	87	471
2020	Procurement	12	88	70
2020	Real property	7	93	84
2020	Information management	16	84	276
2020	Information technology	14	86	926
2020	Internal audit	21	79	61
2020	Evaluation	19	81	124
2020	Data sciences	14	86	179
2020	Policy	14	86	992
2020	Project management	17	83	856
2020	Other services to the public	19	81	2371
2020	None of the above	18	82	1490
2019	Client contact centre	23	77	3065
2019	Health care practitioners	30	70	163
2019	Federal regulators	27	73	105
2019	Compliance, inspection and enforcement	23	77	712
2019	Communications or public affairs	19	81	265
2019	Access to information and privacy	20	80	131
2019	Security	17	83	101
2019	Science and technology	34	66	55
2019	Legal services	24	76	33
2019	Administration and operations	23	77	3144
2019	Human resources	23	77	739
2019	Financial management	18	82	429
2019	Procurement	13	87	57
2019	Real property	11	89	68
2019	Information management	25	75	258
2019	Information technology	19	81	897
2019	Internal audit	16	84	77
2019	Evaluation	21	79	130
2019	Data sciences	15	85	144
2019	Policy	18	82	888
2019	Project management	24	76	770
2019	Other services to the public	24	76	1930
2019	None of the above	23	77	1348
2017	Client contact centre	23	77	3099
2017	Health care practitioners	32	68	148
2017	Federal regulators	27	73	98
2017	Compliance, inspection and enforcement	25	75	634
2017	Communications or public affairs	23	77	241
2017	Access to information and privacy	20	80	135
2017	Security	13	87	82
2017	Science and technology	22	78	39
2017	Administration and operations	21	79	3205
2017	Human resources	20	80	639
2017	Financial management	18	82	431
2017	Procurement	17	83	43
2017	Real property	15	85	52
2017	Materiel management	30	70	27
2017	Information management	19	81	241
2017	Information technology	19	81	923
2017	Internal audit	13	87	70
2017	Evaluation	21	79	87
2017	Data sciences	16	84	126
2017	Policy	20	80	762
2017	Project management	24	76	739
2017	Other services to the public	25	75	1904
2017	None of the above	23	77	1816
2014	Client contact centre	18	82	2926
2014	Health care practitioners	29	71	166
2014	Federal regulators	19	81	119
2014	Compliance, inspection and enforcement	22	78	567
2014	Communications or public affairs	21	79	285
2014	Access to information and privacy	23	77	120
2014	Security	23	77	94
2014	Science and technology	19	81	49
2014	Legal services	10	90	58
2014	Administration and operations	18	82	3450
2014	Human resources	17	83	667
2014	Financial management	17	83	449
2014	Procurement	18	82	39
2014	Real property	13	87	54
2014	Materiel management	21	79	29
2014	Information management	18	82	284
2014	Information technology	18	82	1155
2014	Internal audit	20	80	66
2014	Evaluation	17	83	123
2014	Other services to the public	24	76	2200
2014	None of the above	20	80	2168

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	51	49	756
2020	Health care practitioners	54	46	42
2020	Federal regulators	52	48	17
2020	Compliance, inspection and enforcement	56	44	160
2020	Communications or public affairs	56	44	36
2020	Access to information and privacy	66	34	26
2020	Security	84	16	13
2020	Administration and operations	51	49	646
2020	Human resources	61	39	131
2020	Financial management	42	58	60
2020	Information management	56	44	46
2020	Information technology	54	46	130
2020	Internal audit	70	30	13
2020	Evaluation	57	43	24
2020	Data sciences	31	69	23
2020	Policy	61	39	138
2020	Project management	50	50	145
2020	Other services to the public	56	44	438
2020	None of the above	48	52	263

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	78	22	753
2020	Health care practitioners	88	12	42
2020	Federal regulators	77	23	17
2020	Compliance, inspection and enforcement	79	21	160
2020	Communications or public affairs	86	14	36
2020	Access to information and privacy	96	4	26
2020	Security	84	16	13
2020	Administration and operations	80	20	645
2020	Human resources	85	15	132
2020	Financial management	83	17	60
2020	Information management	89	11	46
2020	Information technology	81	19	130
2020	Internal audit	84	16	13
2020	Evaluation	83	17	24
2020	Data sciences	75	25	23
2020	Policy	84	16	139
2020	Project management	85	15	146
2020	Other services to the public	82	18	437
2020	None of the above	74	26	260
2019	Client contact centre	83	17	689
2019	Health care practitioners	82	18	48
2019	Federal regulators	93	7	30
2019	Compliance, inspection and enforcement	85	15	162
2019	Communications or public affairs	86	14	49
2019	Access to information and privacy	93	7	25
2019	Security	79	21	19
2019	Science and technology	90	10	19
2019	Administration and operations	85	15	718
2019	Human resources	91	9	161
2019	Financial management	75	25	78
2019	Information management	90	10	61
2019	Information technology	86	14	171
2019	Internal audit	92	8	12
2019	Evaluation	75	25	27
2019	Data sciences	63	37	21
2019	Policy	87	13	161
2019	Project management	83	17	187
2019	Other services to the public	81	19	451
2019	None of the above	80	20	310
2017	Client contact centre	79	21	707
2017	Health care practitioners	84	16	48
2017	Federal regulators	73	27	26
2017	Compliance, inspection and enforcement	77	23	157
2017	Communications or public affairs	76	24	57
2017	Access to information and privacy	84	16	27
2017	Security	82	18	11
2017	Administration and operations	83	17	681
2017	Human resources	83	17	129
2017	Financial management	78	22	76
2017	Information management	83	17	47
2017	Information technology	78	22	177
2017	Evaluation	76	24	18
2017	Data sciences	72	28	21
2017	Policy	81	19	149
2017	Project management	81	19	176
2017	Other services to the public	84	16	470
2017	None of the above	79	21	410
2014	Client contact centre	74	26	541
2014	Health care practitioners	87	13	49
2014	Federal regulators	88	12	23
2014	Compliance, inspection and enforcement	68	32	126
2014	Communications or public affairs	90	10	60
2014	Access to information and privacy	79	21	28
2014	Security	83	17	22
2014	Administration and operations	80	20	615
2014	Human resources	83	17	115
2014	Financial management	79	21	75
2014	Information management	83	17	53
2014	Information technology	83	17	210
2014	Internal audit	91	9	13
2014	Evaluation	86	14	22
2014	Other services to the public	73	27	540
2014	None of the above	74	26	431

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	34	7	7	2	0	0	84	9	585
2020	Health care practitioners	36	38	2	18	6	0	0	75	24	36
2020	Federal regulators	46	23	15	8	8	0	0	69	16	13
2020	Compliance, inspection and enforcement	47	40	6	5	2	0	0	87	6	127
2020	Communications or public affairs	52	32	7	6	3	0	0	84	10	31
2020	Access to information and privacy	39	43	9	0	5	0	5	86	5	24
2020	Security	45	46	9	0	0	0	0	91	0	11
2020	Administration and operations	52	31	7	6	3	1	0	84	9	510
2020	Human resources	55	26	7	6	5	0	2	82	11	112
2020	Financial management	54	31	6	8	0	0	0	85	8	50
2020	Information management	58	27	7	7	0	0	0	85	7	41
2020	Information technology	63	28	2	5	3	0	0	90	8	106
2020	Internal audit	28	62	0	0	9	0	0	91	9	11
2020	Evaluation	53	42	5	0	0	0	0	95	0	20
2020	Data sciences	58	16	0	21	5	0	0	74	26	18
2020	Policy	55	30	5	8	2	0	1	86	9	116
2020	Project management	54	32	7	4	3	0	0	85	7	124
2020	Other services to the public	50	31	7	9	2	0	1	82	11	355
2020	None of the above	41	39	8	9	2	1	1	80	12	193
2019	Client contact centre	46	33	7	9	3	1	0	81	13	558
2019	Health care practitioners	36	49	3	8	5	0	0	85	13	38
2019	Federal regulators	44	47	6	0	4	0	0	90	4	27
2019	Compliance, inspection and enforcement	48	32	6	10	4	0	0	80	14	138
2019	Communications or public affairs	56	25	5	7	7	0	0	81	14	42
2019	Access to information and privacy	67	19	7	4	0	0	3	89	4	22
2019	Security	73	27	0	0	0	0	0	100	0	15
2019	Science and technology	63	12	6	12	6	0	0	75	19	16
2019	Administration and operations	45	35	7	11	3	0	0	80	13	604
2019	Human resources	54	31	4	9	2	0	0	85	11	146
2019	Financial management	57	25	2	10	6	0	0	82	17	57
2019	Information management	42	39	8	5	7	0	0	81	11	55
2019	Information technology	61	26	4	5	3	1	0	88	8	144
2019	Internal audit	72	9	9	9	0	0	0	81	9	10
2019	Evaluation	34	33	5	19	10	0	0	66	29	20
2019	Data sciences	64	22	0	7	7	0	0	86	14	13
2019	Policy	40	39	7	10	3	1	0	80	13	138
2019	Project management	55	30	4	9	3	0	0	84	12	153
2019	Other services to the public	43	33	6	12	5	0	0	76	17	362
2019	None of the above	44	33	6	13	3	1	0	78	16	247
2017	Client contact centre	47	37	5	7	4	0	0	84	10	559
2017	Health care practitioners	25	42	3	23	7	0	0	67	30	40
2017	Federal regulators	44	28	9	14	5	0	0	72	19	19
2017	Compliance, inspection and enforcement	39	33	8	12	7	0	1	73	19	121
2017	Communications or public affairs	44	40	9	2	0	0	5	88	2	44
2017	Access to information and privacy	47	35	9	5	0	5	0	86	5	23
2017	Administration and operations	45	35	7	9	4	1	0	80	13	563
2017	Human resources	55	31	8	6	1	0	0	85	7	107
2017	Financial management	50	32	7	10	2	0	0	81	11	60
2017	Information management	42	41	0	11	5	0	0	83	17	39
2017	Information technology	57	27	3	9	4	0	0	84	13	138
2017	Evaluation	57	23	21	0	0	0	0	79	0	14
2017	Data sciences	40	34	0	13	7	6	0	79	21	15
2017	Policy	39	37	4	12	5	2	1	78	18	121
2017	Project management	43	43	4	4	5	0	0	87	9	143
2017	Other services to the public	38	37	8	11	5	1	0	77	15	392
2017	None of the above	46	30	7	10	4	2	0	78	15	321
2014	Client contact centre	44	36	6	9	5	0	0	80	14	403
2014	Health care practitioners	49	21	2	21	2	4	0	73	24	43
2014	Federal regulators	41	23	10	22	5	0	0	64	26	20
2014	Compliance, inspection and enforcement	50	30	5	8	7	0	0	80	15	85
2014	Communications or public affairs	57	35	4	4	0	0	0	93	4	54
2014	Access to information and privacy	50	32	4	0	10	0	4	86	10	22
2014	Security	56	39	0	5	0	0	0	95	5	18
2014	Administration and operations	45	32	7	10	5	0	0	78	15	490
2014	Human resources	39	40	5	10	6	0	0	78	16	96
2014	Financial management	51	36	7	4	2	0	0	88	5	58
2014	Information management	40	37	7	10	4	2	0	79	14	44
2014	Information technology	53	32	5	7	3	1	0	86	9	174
2014	Internal audit	23	69	8	0	0	0	0	92	0	12
2014	Evaluation	42	52	0	0	6	0	0	94	6	19
2014	Other services to the public	41	35	8	9	6	0	0	77	15	394
2014	None of the above	43	35	5	11	5	0	0	79	16	321

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	33	8	5	2	2	2	84	7	4351
2020	Health care practitioners	50	29	9	4	3	3	2	84	7	197
2020	Federal regulators	53	26	9	5	3	2	2	82	8	89
2020	Compliance, inspection and enforcement	44	35	8	4	3	2	3	83	8	854
2020	Communications or public affairs	52	33	8	4	1	2	1	87	5	267
2020	Access to information and privacy	50	28	11	5	2	2	3	82	7	180
2020	Security	53	33	6	5	3	0	1	87	7	106
2020	Science and technology	45	32	4	12	4	0	3	79	16	25
2020	Legal services	45	41	5	5	0	0	5	90	5	42
2020	Administration and operations	51	29	9	5	2	2	2	84	7	3942
2020	Human resources	55	29	7	3	3	2	2	88	5	845
2020	Financial management	51	29	9	4	2	1	3	84	6	472
2020	Procurement	61	19	7	5	3	2	4	85	8	70
2020	Real property	53	35	6	0	4	1	1	90	4	82
2020	Information management	53	32	4	5	1	3	1	89	6	277
2020	Information technology	59	27	6	2	1	2	2	90	4	932
2020	Internal audit	49	31	8	5	2	2	3	84	7	61
2020	Evaluation	53	31	6	5	3	1	2	86	7	124
2020	Data sciences	48	30	8	8	1	2	4	83	9	180
2020	Policy	49	32	8	5	2	2	2	85	7	996
2020	Project management	56	29	6	4	1	1	2	88	6	858
2020	Other services to the public	49	29	8	6	2	3	2	83	8	2388
2020	None of the above	47	31	9	5	3	3	2	82	9	1489

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	31	15	9	4	5	0	70	14	4341
2020	Health care practitioners	31	33	18	8	4	5	1	68	13	193
2020	Federal regulators	42	24	13	12	4	4	0	68	18	89
2020	Compliance, inspection and enforcement	30	35	15	11	6	4	0	67	18	855
2020	Communications or public affairs	33	34	15	10	4	4	0	71	14	266
2020	Access to information and privacy	44	33	11	5	3	4	0	80	9	179
2020	Security	40	30	17	6	5	2	0	71	11	106
2020	Science and technology	34	32	11	12	7	3	0	68	21	25
2020	Legal services	30	31	17	12	2	7	0	66	15	40
2020	Administration and operations	36	33	14	8	5	3	0	72	13	3916
2020	Human resources	44	33	12	6	3	2	0	79	9	844
2020	Financial management	44	35	11	4	3	4	0	82	6	472
2020	Procurement	38	31	12	9	6	4	0	73	15	70
2020	Real property	35	42	14	7	2	0	0	77	9	84
2020	Information management	45	26	13	5	6	5	0	75	12	274
2020	Information technology	45	30	12	6	2	4	0	79	9	932
2020	Internal audit	40	41	5	5	7	2	0	83	12	60
2020	Evaluation	37	34	17	7	2	2	0	73	10	125
2020	Data sciences	32	39	11	12	3	3	0	74	15	180
2020	Policy	32	31	15	14	6	2	0	64	20	997
2020	Project management	39	32	12	9	4	3	0	74	13	851
2020	Other services to the public	36	31	14	9	6	4	0	70	16	2376
2020	None of the above	33	30	16	10	4	5	0	68	15	1487

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	39	11	10	2	1	0	76	12	4358
2020	Health care practitioners	39	35	10	12	2	2	0	76	14	197
2020	Federal regulators	34	45	9	7	3	1	1	81	10	89
2020	Compliance, inspection and enforcement	29	45	11	10	4	0	0	74	15	853
2020	Communications or public affairs	38	44	8	7	2	1	0	83	9	266
2020	Access to information and privacy	43	42	9	4	1	1	1	86	4	179
2020	Security	43	42	7	6	1	0	1	85	7	105
2020	Science and technology	39	39	3	12	0	7	0	83	13	25
2020	Legal services	39	40	7	12	2	0	0	79	14	42
2020	Administration and operations	36	42	10	8	3	0	0	79	11	3942
2020	Human resources	41	44	9	4	1	1	0	86	5	846
2020	Financial management	43	42	9	4	0	1	0	87	4	472
2020	Procurement	38	35	14	8	4	0	0	73	12	70
2020	Real property	44	40	9	7	0	0	0	84	7	84
2020	Information management	48	38	8	4	1	1	0	87	5	277
2020	Information technology	46	39	9	4	2	1	0	86	6	932
2020	Internal audit	32	50	13	3	2	0	0	82	5	61
2020	Evaluation	30	42	12	13	2	1	0	73	15	125
2020	Data sciences	35	47	11	6	1	0	0	82	7	180
2020	Policy	34	43	10	9	3	2	0	78	12	998
2020	Project management	42	41	9	6	1	1	0	84	7	856
2020	Other services to the public	34	40	11	11	3	1	0	74	14	2387
2020	None of the above	36	39	11	9	3	1	0	76	12	1495

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	35	14	11	4	1	0	70	16	4332
2020	Health care practitioners	38	32	13	11	3	2	0	72	15	196
2020	Federal regulators	34	35	11	14	3	1	1	71	17	88
2020	Compliance, inspection and enforcement	25	41	14	13	6	1	0	66	20	854
2020	Communications or public affairs	41	38	6	9	4	2	0	80	13	265
2020	Access to information and privacy	44	36	9	8	2	1	1	81	9	178
2020	Security	38	38	11	8	4	0	1	77	12	105
2020	Science and technology	35	47	3	8	0	7	0	88	9	25
2020	Legal services	44	32	19	2	2	0	0	76	5	41
2020	Administration and operations	35	37	14	10	4	1	0	73	14	3919
2020	Human resources	41	39	9	7	2	1	0	82	9	841
2020	Financial management	42	40	11	5	1	1	1	83	6	469
2020	Procurement	29	42	18	9	2	0	0	71	11	69
2020	Real property	41	40	17	2	0	0	0	81	2	83
2020	Information management	46	37	8	5	1	2	0	85	7	275
2020	Information technology	47	35	10	5	2	1	0	83	7	929
2020	Internal audit	33	49	12	5	2	0	0	82	7	60
2020	Evaluation	30	37	13	15	2	2	0	69	18	124
2020	Data sciences	33	41	15	8	3	0	0	74	11	180
2020	Policy	31	40	13	11	4	2	0	72	15	991
2020	Project management	40	37	11	8	2	1	0	78	10	854
2020	Other services to the public	34	36	13	12	4	1	0	71	16	2378
2020	None of the above	34	37	13	10	4	1	0	73	14	1488

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	38	14	5	1	1	1	79	7	4315
2020	Health care practitioners	38	33	17	8	2	2	1	73	10	197
2020	Federal regulators	40	35	18	5	0	1	1	77	5	88
2020	Compliance, inspection and enforcement	28	42	18	7	3	1	1	72	10	849
2020	Communications or public affairs	31	40	20	5	3	1	0	72	7	260
2020	Access to information and privacy	43	37	15	2	0	1	2	82	2	178
2020	Security	38	32	21	4	2	2	2	73	6	103
2020	Science and technology	23	27	11	25	0	11	3	59	29	25
2020	Legal services	34	39	23	0	5	0	0	73	5	42
2020	Administration and operations	36	40	16	5	2	1	1	77	7	3908
2020	Human resources	37	38	17	4	2	1	1	77	6	838
2020	Financial management	37	38	17	4	1	2	2	78	5	466
2020	Procurement	25	41	22	7	2	3	0	68	9	70
2020	Real property	45	42	8	4	0	0	1	88	4	82
2020	Information management	40	37	15	4	0	2	1	80	5	270
2020	Information technology	39	34	19	4	2	1	1	75	6	927
2020	Internal audit	28	43	17	8	2	1	1	73	10	61
2020	Evaluation	31	40	17	10	1	1	1	71	11	124
2020	Data sciences	25	46	18	7	3	1	1	72	10	177
2020	Policy	30	38	19	7	2	2	2	71	9	995
2020	Project management	37	38	16	6	1	1	1	77	7	848
2020	Other services to the public	37	38	16	6	2	1	1	76	8	2366
2020	None of the above	34	38	19	5	2	1	1	73	7	1484

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	34	13	4	1	2	2	81	5	4328
2020	Health care practitioners	47	33	14	2	1	2	2	82	4	197
2020	Federal regulators	47	38	10	1	1	1	1	87	2	89
2020	Compliance, inspection and enforcement	34	39	15	5	2	2	2	76	8	850
2020	Communications or public affairs	46	34	12	3	0	3	2	84	3	266
2020	Access to information and privacy	53	29	13	0	1	3	1	85	1	179
2020	Security	49	30	13	5	0	0	3	81	5	105
2020	Science and technology	31	26	12	16	0	11	4	67	19	25
2020	Legal services	47	34	12	5	2	0	0	82	7	42
2020	Administration and operations	43	36	13	4	1	2	1	81	5	3921
2020	Human resources	48	36	10	2	0	2	2	87	2	845
2020	Financial management	49	37	9	1	1	2	1	89	2	472
2020	Procurement	39	34	20	5	0	0	2	75	5	70
2020	Real property	48	36	9	3	0	1	1	87	4	84
2020	Information management	50	34	9	1	2	4	0	88	3	275
2020	Information technology	52	32	10	2	2	2	2	86	4	930
2020	Internal audit	36	39	13	3	3	1	3	79	7	61
2020	Evaluation	42	34	14	6	1	2	2	79	7	125
2020	Data sciences	40	39	14	6	0	0	1	79	6	180
2020	Policy	41	38	13	3	1	3	1	83	4	997
2020	Project management	50	33	10	3	1	2	1	85	4	852
2020	Other services to the public	42	34	14	5	2	2	1	78	8	2383
2020	None of the above	40	34	15	4	2	2	2	78	7	1491

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	17	4	1	0	6	3	94	1	4343
2020	Health care practitioners	68	11	5	1	0	11	5	94	1	196
2020	Federal regulators	67	16	6	0	0	7	5	94	0	88
2020	Compliance, inspection and enforcement	60	22	5	1	1	9	3	93	1	851
2020	Communications or public affairs	78	14	4	1	0	2	0	94	1	267
2020	Access to information and privacy	69	13	8	1	0	6	4	91	1	179
2020	Security	73	15	3	2	0	4	4	95	2	104
2020	Science and technology	77	15	4	0	0	3	0	96	0	25
2020	Legal services	63	25	5	0	5	2	0	90	5	42
2020	Administration and operations	65	19	5	1	1	7	2	93	2	3932
2020	Human resources	77	18	2	0	0	2	1	97	1	846
2020	Financial management	70	21	2	0	0	4	2	97	0	471
2020	Procurement	74	12	9	0	1	3	1	89	1	70
2020	Real property	72	19	2	0	1	6	0	96	1	84
2020	Information management	71	18	3	1	0	6	1	95	1	275
2020	Information technology	75	17	4	1	1	2	1	95	1	932
2020	Internal audit	77	16	3	0	0	3	0	96	0	61
2020	Evaluation	69	16	5	0	2	4	4	93	2	125
2020	Data sciences	63	26	4	1	0	6	1	95	1	180
2020	Policy	72	18	3	1	0	4	1	95	2	998
2020	Project management	73	15	4	1	0	5	2	94	1	857
2020	Other services to the public	62	17	6	1	1	9	4	91	2	2383
2020	None of the above	64	17	6	1	1	8	3	91	2	1494

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	35	8	4	1	2	1	87	5	4343
2020	Health care practitioners	51	30	10	5	1	3	1	83	6	196
2020	Federal regulators	65	26	4	0	3	1	0	92	3	89
2020	Compliance, inspection and enforcement	46	39	8	4	2	1	0	86	6	852
2020	Communications or public affairs	54	32	7	4	1	2	0	87	6	266
2020	Access to information and privacy	60	27	6	3	1	2	1	90	4	180
2020	Security	56	33	7	3	1	0	0	90	4	105
2020	Science and technology	53	28	7	3	4	0	4	85	8	25
2020	Legal services	50	32	14	2	0	2	0	84	2	42
2020	Administration and operations	54	33	7	3	1	1	0	89	4	3924
2020	Human resources	59	32	5	2	1	1	0	92	3	841
2020	Financial management	61	29	6	1	1	2	0	92	2	468
2020	Procurement	55	28	11	2	1	3	0	86	3	70
2020	Real property	54	32	8	3	1	1	0	87	5	84
2020	Information management	62	27	6	2	1	2	0	91	3	277
2020	Information technology	57	31	8	2	1	2	0	89	2	928
2020	Internal audit	54	34	5	2	2	2	2	91	4	61
2020	Evaluation	56	32	10	2	1	0	0	88	2	124
2020	Data sciences	43	44	7	4	1	2	0	88	5	178
2020	Policy	48	37	8	4	1	2	0	87	5	993
2020	Project management	57	32	6	3	0	2	0	91	3	850
2020	Other services to the public	52	33	9	3	1	2	0	87	4	2373
2020	None of the above	50	32	9	4	2	2	1	84	6	1496

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	30	8	7	4	1	0	81	11	4336
2020	Health care practitioners	49	32	7	5	6	1	0	82	10	196
2020	Federal regulators	60	18	10	4	6	1	0	79	10	88
2020	Compliance, inspection and enforcement	45	32	10	9	3	1	0	78	12	851
2020	Communications or public affairs	54	29	7	5	3	1	0	84	8	266
2020	Access to information and privacy	58	24	9	6	2	1	1	83	8	179
2020	Security	58	23	7	5	7	0	0	80	12	105
2020	Science and technology	38	38	8	16	0	0	0	76	16	25
2020	Legal services	61	26	7	4	2	0	0	86	7	42
2020	Administration and operations	51	29	8	7	4	1	0	81	11	3928
2020	Human resources	55	26	9	5	4	1	1	82	9	839
2020	Financial management	53	28	8	6	4	2	1	83	9	467
2020	Procurement	63	20	6	6	3	3	0	85	9	70
2020	Real property	56	28	6	3	7	0	0	84	10	84
2020	Information management	61	24	7	5	3	1	0	85	8	276
2020	Information technology	57	26	8	5	2	1	1	85	7	924
2020	Internal audit	43	36	7	5	5	3	1	82	11	61
2020	Evaluation	47	34	7	8	2	1	1	83	11	124
2020	Data sciences	46	39	8	4	3	0	0	84	7	178
2020	Policy	49	30	8	7	4	1	1	81	11	996
2020	Project management	54	30	7	6	2	0	0	85	8	852
2020	Other services to the public	49	28	9	7	5	1	0	79	12	2375
2020	None of the above	46	28	10	8	5	1	1	76	13	1493

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	28	9	6	3	1	1	82	9	4347
2020	Health care practitioners	52	32	9	5	3	0	0	84	7	196
2020	Federal regulators	55	26	8	7	2	1	1	83	9	89
2020	Compliance, inspection and enforcement	46	35	8	6	3	1	0	83	8	853
2020	Communications or public affairs	58	27	11	3	1	0	0	85	4	265
2020	Access to information and privacy	62	18	12	4	2	1	2	82	6	180
2020	Security	53	27	11	4	2	2	2	83	6	106
2020	Science and technology	40	37	11	8	0	0	3	80	8	25
2020	Legal services	59	32	5	4	0	0	0	91	4	42
2020	Administration and operations	55	29	9	5	2	1	0	84	7	3933
2020	Human resources	63	26	5	3	1	1	1	91	4	842
2020	Financial management	62	28	6	1	1	2	1	92	2	468
2020	Procurement	67	24	4	1	3	0	0	91	4	70
2020	Real property	57	31	8	1	2	0	0	88	3	84
2020	Information management	64	22	7	5	2	0	0	86	7	277
2020	Information technology	62	26	7	2	2	1	1	90	3	931
2020	Internal audit	49	33	10	3	3	2	0	83	7	61
2020	Evaluation	56	27	11	5	2	0	0	83	7	124
2020	Data sciences	54	36	6	1	1	2	0	92	2	179
2020	Policy	57	28	7	4	2	1	1	87	6	994
2020	Project management	62	26	7	3	1	0	1	89	4	853
2020	Other services to the public	53	27	9	6	4	1	0	82	9	2386
2020	None of the above	51	30	9	5	3	1	1	82	8	1493

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	97	3	388
2020	Federal regulators	100	0	15
2020	Compliance, inspection and enforcement	99	1	100
2020	Communications or public affairs	100	0	64
2020	Access to information and privacy	96	4	23
2020	Security	100	0	23
2020	Administration and operations	98	2	780
2020	Human resources	98	2	199
2020	Financial management	99	1	136
2020	Procurement	92	8	15
2020	Real property	96	4	23
2020	Information management	86	14	43
2020	Information technology	98	2	241
2020	Internal audit	100	0	12
2020	Evaluation	93	7	14
2020	Data sciences	100	0	36
2020	Policy	100	0	270
2020	Project management	98	2	184
2020	Other services to the public	98	2	251
2020	None of the above	98	2	163

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	37	16	17	6	0	2	60	24	377
2020	Federal regulators	40	26	20	7	7	0	0	66	13	15
2020	Compliance, inspection and enforcement	15	42	15	19	7	0	1	58	27	99
2020	Communications or public affairs	20	36	22	14	6	0	2	57	21	64
2020	Access to information and privacy	23	31	18	9	18	0	0	54	28	22
2020	Security	40	16	14	21	4	0	4	59	27	23
2020	Administration and operations	19	41	16	17	6	1	0	61	23	762
2020	Human resources	26	36	18	15	4	0	1	63	19	195
2020	Financial management	22	41	19	11	4	1	1	65	16	135
2020	Procurement	21	35	22	15	7	0	0	56	22	14
2020	Real property	31	32	22	10	4	0	0	63	15	22
2020	Information management	22	26	24	16	5	0	6	52	23	37
2020	Information technology	27	37	15	13	6	1	0	65	19	236
2020	Internal audit	24	41	27	8	0	0	0	65	8	12
2020	Evaluation	16	37	23	8	16	0	0	53	24	13
2020	Data sciences	16	31	25	14	14	0	0	47	28	36
2020	Policy	13	34	20	23	10	0	0	46	33	269
2020	Project management	24	36	19	15	5	0	1	61	20	180
2020	Other services to the public	23	42	12	15	9	0	0	64	24	247
2020	None of the above	24	33	20	16	7	0	0	57	23	160

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	39	11	5	2	2	0	81	7	4340
2020	Health care practitioners	38	38	17	5	1	1	0	76	6	195
2020	Federal regulators	49	34	9	3	2	2	0	85	6	89
2020	Compliance, inspection and enforcement	38	41	12	6	3	1	0	80	9	853
2020	Communications or public affairs	40	43	9	5	1	1	0	85	6	265
2020	Access to information and privacy	48	36	10	3	2	2	0	86	5	179
2020	Security	48	32	15	3	1	1	0	82	4	105
2020	Science and technology	41	31	20	9	0	0	0	72	9	24
2020	Legal services	40	29	19	2	2	7	0	75	5	42
2020	Administration and operations	43	39	10	5	2	1	0	83	7	3936
2020	Human resources	50	37	7	3	1	1	0	89	4	845
2020	Financial management	52	37	6	2	2	1	0	90	3	471
2020	Procurement	44	39	9	3	4	1	0	84	7	70
2020	Real property	41	45	7	2	2	2	0	88	5	84
2020	Information management	49	36	6	6	2	1	0	86	8	275
2020	Information technology	50	35	9	3	1	2	0	87	4	930
2020	Internal audit	43	47	7	2	2	0	0	90	3	60
2020	Evaluation	40	46	9	3	1	2	0	87	4	124
2020	Data sciences	39	42	9	8	1	2	0	82	9	179
2020	Policy	39	39	11	6	3	1	0	79	9	997
2020	Project management	46	37	9	5	2	1	0	84	6	855
2020	Other services to the public	42	38	11	5	2	1	0	82	7	2380
2020	None of the above	40	37	12	6	3	2	0	79	9	1490
2019	Client contact centre	33	40	14	8	4	1	0	74	12	3053
2019	Health care practitioners	25	36	22	9	7	1	1	62	16	162
2019	Federal regulators	31	38	14	13	4	0	0	69	17	106
2019	Compliance, inspection and enforcement	26	46	14	9	3	1	0	73	13	710
2019	Communications or public affairs	39	46	9	4	2	2	0	86	5	264
2019	Access to information and privacy	35	37	13	7	4	4	0	74	12	131
2019	Security	33	44	9	4	4	5	0	82	8	100
2019	Science and technology	30	38	23	4	2	4	0	71	5	55
2019	Legal services	38	27	14	13	3	5	0	69	16	33
2019	Administration and operations	32	42	13	8	4	1	0	75	12	3130
2019	Human resources	35	40	15	5	3	1	0	76	8	738
2019	Financial management	43	38	14	3	1	1	0	82	4	428
2019	Procurement	49	32	7	8	2	2	0	83	10	57
2019	Real property	34	52	7	6	1	0	0	86	7	68
2019	Information management	33	44	12	8	2	1	0	78	9	258
2019	Information technology	41	41	10	3	2	3	0	84	5	894
2019	Internal audit	30	48	8	6	5	1	1	80	12	76
2019	Evaluation	29	43	15	6	6	1	0	73	12	131
2019	Data sciences	32	44	13	7	2	2	0	78	9	145
2019	Policy	31	41	13	8	4	2	0	74	12	886
2019	Project management	34	40	13	6	5	1	0	76	11	765
2019	Other services to the public	30	39	14	10	6	1	0	70	16	1927
2019	None of the above	35	36	14	8	4	2	0	73	13	1343
2018	Client contact centre	32	43	13	7	3	1	0	76	11	2988
2018	Health care practitioners	23	36	19	12	10	1	0	59	22	180
2018	Federal regulators	31	46	9	7	5	1	0	78	12	99
2018	Compliance, inspection and enforcement	28	40	17	9	5	1	0	69	14	696
2018	Communications or public affairs	36	44	9	5	3	3	0	82	9	244
2018	Access to information and privacy	34	37	14	9	3	3	0	74	12	110
2018	Security	41	29	20	7	3	0	0	70	10	61
2018	Science and technology	21	49	23	0	0	7	0	75	0	30
2018	Legal services	16	51	19	3	8	4	0	69	12	28
2018	Administration and operations	31	42	14	8	4	2	0	74	12	3020
2018	Human resources	38	42	11	4	3	2	0	82	7	641
2018	Financial management	37	42	14	3	1	2	0	81	4	375
2018	Procurement	45	42	9	4	0	0	0	87	4	47
2018	Real property	35	49	14	2	0	0	0	84	2	49
2018	Materiel management	47	38	15	0	0	0	0	85	0	13
2018	Information management	37	37	15	4	3	3	0	77	7	239
2018	Information technology	37	41	14	3	2	3	0	81	5	884
2018	Internal audit	35	34	22	7	1	0	0	70	9	83
2018	Evaluation	30	40	16	8	4	1	0	71	13	97
2018	Data sciences	27	40	13	10	1	9	1	74	12	153
2018	Policy	26	42	14	10	5	4	0	70	15	764
2018	Project management	30	39	15	9	3	3	0	72	13	740
2018	Other services to the public	28	38	17	9	6	2	0	67	16	1779
2018	None of the above	30	39	15	8	5	3	1	72	13	1192
2017	Client contact centre	27	40	16	9	5	3	0	69	14	3099
2017	Health care practitioners	15	39	17	14	11	3	0	56	26	147
2017	Federal regulators	33	35	13	11	3	3	0	71	15	98
2017	Compliance, inspection and enforcement	25	39	16	10	6	3	0	66	17	635
2017	Communications or public affairs	33	44	12	6	2	2	0	79	9	242
2017	Access to information and privacy	29	42	16	6	0	7	0	76	7	135
2017	Security	29	30	17	9	10	4	1	63	19	82
2017	Science and technology	49	37	12	0	0	2	0	88	0	39
2017	Legal services	34	31	24	5	3	3	0	67	8	36
2017	Administration and operations	26	43	14	8	6	2	0	71	14	3212
2017	Human resources	36	39	13	6	3	3	0	78	9	639
2017	Financial management	34	39	18	4	3	3	0	75	7	432
2017	Procurement	24	43	19	7	2	4	0	70	10	43
2017	Real property	45	28	18	6	0	2	2	75	6	52
2017	Materiel management	32	45	7	8	0	8	0	84	9	27
2017	Information management	30	42	15	8	2	3	0	74	11	241
2017	Information technology	38	43	10	4	1	3	0	84	5	923
2017	Internal audit	28	47	12	9	3	1	0	76	12	70
2017	Evaluation	39	38	11	5	4	4	0	79	9	87
2017	Data sciences	26	34	20	8	4	7	2	65	13	126
2017	Policy	29	41	12	9	5	4	0	73	15	763
2017	Project management	30	43	12	8	5	2	0	74	14	739
2017	Other services to the public	25	40	14	10	7	3	0	68	18	1905
2017	None of the above	28	40	14	9	6	4	0	71	15	1813

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	29	12	11	7	2	1	70	18	4340
2020	Health care practitioners	39	31	8	15	6	1	1	70	22	196
2020	Federal regulators	47	22	11	8	10	2	0	70	18	89
2020	Compliance, inspection and enforcement	33	31	12	14	7	2	0	66	22	852
2020	Communications or public affairs	41	29	10	11	8	1	1	71	19	264
2020	Access to information and privacy	50	23	13	6	5	2	1	75	11	179
2020	Security	41	23	10	12	13	1	0	65	25	106
2020	Science and technology	35	29	17	7	12	0	0	63	20	25
2020	Legal services	40	31	14	4	5	3	3	76	10	42
2020	Administration and operations	40	28	11	11	7	2	0	70	19	3927
2020	Human resources	44	29	11	9	5	1	1	74	15	841
2020	Financial management	45	28	12	9	5	1	0	74	14	469
2020	Procurement	51	23	7	8	8	1	2	76	17	70
2020	Real property	46	27	10	7	7	1	2	75	15	83
2020	Information management	45	31	7	11	4	2	0	77	15	275
2020	Information technology	46	28	10	8	6	2	1	76	14	929
2020	Internal audit	35	33	13	10	5	2	2	71	15	60
2020	Evaluation	36	31	13	10	8	0	2	69	18	123
2020	Data sciences	40	29	13	10	7	1	0	69	18	180
2020	Policy	37	28	11	13	10	1	1	66	23	994
2020	Project management	44	30	10	9	6	1	0	74	15	855
2020	Other services to the public	40	27	10	12	9	1	1	68	21	2379
2020	None of the above	36	27	13	13	8	2	1	66	21	1494

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	28	13	4	2	4	1	79	7	4324
2020	Health care practitioners	46	25	16	2	4	5	1	77	7	196
2020	Federal regulators	54	20	15	2	3	5	1	78	6	86
2020	Compliance, inspection and enforcement	42	31	14	5	3	3	1	77	8	848
2020	Communications or public affairs	50	27	14	1	4	3	0	80	5	266
2020	Access to information and privacy	55	20	15	1	2	4	2	81	3	179
2020	Security	53	24	8	7	4	3	1	80	11	104
2020	Science and technology	32	43	9	3	9	4	0	78	13	24
2020	Legal services	59	24	15	0	2	0	0	83	2	40
2020	Administration and operations	49	27	13	4	3	4	1	79	7	3915
2020	Human resources	53	28	9	4	3	2	1	84	7	846
2020	Financial management	52	29	9	3	2	3	1	84	6	471
2020	Procurement	57	25	6	5	2	4	2	87	7	70
2020	Real property	50	31	6	6	2	2	2	85	9	84
2020	Information management	55	28	7	3	3	4	0	87	6	275
2020	Information technology	57	25	9	3	2	3	1	86	4	930
2020	Internal audit	41	25	17	8	3	3	3	70	12	61
2020	Evaluation	52	23	12	5	3	3	2	79	8	125
2020	Data sciences	49	32	9	6	2	1	1	82	9	176
2020	Policy	48	30	11	5	4	2	1	80	9	992
2020	Project management	54	26	12	3	1	4	0	84	4	852
2020	Other services to the public	48	26	13	5	3	4	1	79	8	2381
2020	None of the above	45	26	14	4	3	5	2	76	8	1488

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	32	16	8	5	2	1	70	14	4350
2020	Health care practitioners	35	32	18	7	5	3	0	70	12	197
2020	Federal regulators	38	22	17	13	7	3	0	62	21	89
2020	Compliance, inspection and enforcement	28	37	17	11	4	2	0	66	16	856
2020	Communications or public affairs	36	34	13	11	5	1	0	71	16	267
2020	Access to information and privacy	44	31	17	3	4	0	1	75	8	179
2020	Security	44	29	14	9	3	1	0	74	12	106
2020	Science and technology	28	31	8	17	15	0	0	60	33	24
2020	Legal services	37	39	11	11	2	0	0	75	14	42
2020	Administration and operations	36	33	16	9	5	1	0	70	14	3933
2020	Human resources	44	32	12	6	4	1	0	77	11	846
2020	Financial management	40	37	11	6	4	1	1	79	10	471
2020	Procurement	45	36	7	4	7	1	0	81	11	70
2020	Real property	40	37	13	7	2	1	0	78	9	84
2020	Information management	43	35	11	6	4	2	0	79	10	276
2020	Information technology	45	33	13	5	2	1	0	79	7	933
2020	Internal audit	34	37	11	10	5	3	0	73	15	61
2020	Evaluation	36	34	15	11	2	2	0	72	13	125
2020	Data sciences	31	42	13	8	4	2	0	74	12	180
2020	Policy	32	35	14	12	6	1	0	68	18	999
2020	Project management	38	34	13	9	4	2	0	74	13	854
2020	Other services to the public	35	31	17	9	5	2	0	68	15	2386
2020	None of the above	34	33	16	8	5	3	1	70	13	1496
2019	Client contact centre	23	34	17	15	10	1	0	58	25	3063
2019	Health care practitioners	22	21	16	21	19	1	1	43	41	162
2019	Federal regulators	18	36	21	13	10	1	1	55	23	106
2019	Compliance, inspection and enforcement	18	37	17	17	10	2	0	56	27	713
2019	Communications or public affairs	26	43	12	13	4	2	0	71	17	265
2019	Access to information and privacy	33	31	17	14	3	2	0	66	17	131
2019	Security	27	43	10	7	10	3	0	72	17	100
2019	Science and technology	30	28	24	15	2	2	0	60	16	55
2019	Legal services	19	39	13	13	14	3	0	60	27	33
2019	Administration and operations	22	36	18	14	9	1	0	59	23	3140
2019	Human resources	29	39	14	10	6	2	0	69	17	742
2019	Financial management	33	39	14	8	5	1	0	73	14	430
2019	Procurement	33	48	5	12	2	0	0	81	14	57
2019	Real property	20	51	10	13	7	0	0	71	20	68
2019	Information management	25	38	17	13	7	0	0	63	20	258
2019	Information technology	34	39	14	8	3	2	0	74	12	898
2019	Internal audit	25	33	16	14	8	2	3	60	22	77
2019	Evaluation	24	32	16	15	11	2	0	57	27	130
2019	Data sciences	27	40	14	12	5	2	0	69	17	144
2019	Policy	24	39	16	12	7	1	0	64	20	886
2019	Project management	23	36	17	13	10	2	0	60	23	767
2019	Other services to the public	22	33	18	14	12	2	0	56	26	1929
2019	None of the above	25	33	17	14	10	1	0	58	25	1348
2018	Client contact centre	23	38	17	13	8	1	0	62	20	2992
2018	Health care practitioners	21	24	15	20	19	0	0	46	39	180
2018	Federal regulators	25	32	15	14	10	4	0	60	24	100
2018	Compliance, inspection and enforcement	20	36	18	15	10	1	0	56	25	696
2018	Communications or public affairs	23	40	16	14	7	1	0	63	21	244
2018	Access to information and privacy	33	34	14	12	5	2	0	69	17	111
2018	Security	33	22	20	15	10	0	0	55	24	62
2018	Science and technology	20	58	15	3	3	0	0	78	7	30
2018	Legal services	12	36	18	15	15	4	0	50	32	28
2018	Administration and operations	21	37	18	14	8	1	0	59	22	3012
2018	Human resources	28	41	15	9	5	1	0	71	14	645
2018	Financial management	26	44	16	8	4	1	0	71	13	377
2018	Procurement	38	34	21	4	2	0	0	73	6	48
2018	Real property	25	52	12	0	2	8	0	84	2	48
2018	Materiel management	22	38	15	15	0	0	9	67	16	13
2018	Information management	24	37	16	15	6	2	0	62	22	239
2018	Information technology	30	38	18	8	4	2	0	69	12	888
2018	Internal audit	21	39	22	10	8	0	0	60	18	83
2018	Evaluation	20	30	14	25	9	3	0	51	35	97
2018	Data sciences	31	34	15	13	5	3	0	66	18	153
2018	Policy	20	38	18	15	7	3	0	59	22	762
2018	Project management	24	36	15	14	9	2	1	61	23	741
2018	Other services to the public	21	32	17	15	13	2	0	54	28	1776
2018	None of the above	23	34	16	14	10	2	1	59	25	1195
2017	Client contact centre	17	39	17	15	9	1	0	57	25	3098
2017	Health care practitioners	13	30	17	22	16	2	0	44	39	147
2017	Federal regulators	20	36	19	10	13	1	0	57	23	98
2017	Compliance, inspection and enforcement	17	36	15	14	16	2	0	54	30	634
2017	Communications or public affairs	22	38	17	15	8	0	0	60	23	240
2017	Access to information and privacy	26	36	22	7	5	5	0	65	12	135
2017	Security	19	39	18	16	7	1	0	59	23	82
2017	Science and technology	30	43	25	2	0	0	0	73	2	40
2017	Legal services	31	27	17	19	6	0	0	58	25	35
2017	Administration and operations	17	39	17	16	9	1	0	57	26	3213
2017	Human resources	24	43	17	10	5	1	0	68	15	636
2017	Financial management	19	48	16	9	5	2	0	69	15	431
2017	Procurement	16	36	28	15	2	2	0	53	18	43
2017	Real property	26	47	18	8	2	0	0	73	9	52
2017	Materiel management	21	53	14	0	8	4	0	77	8	27
2017	Information management	19	43	18	10	6	3	0	65	17	241
2017	Information technology	23	44	17	8	6	2	0	69	14	925
2017	Internal audit	23	38	25	9	4	1	0	62	13	70
2017	Evaluation	26	39	12	11	12	1	0	65	23	87
2017	Data sciences	21	44	17	11	5	3	0	67	16	125
2017	Policy	21	41	14	17	7	1	0	62	23	764
2017	Project management	19	40	14	18	8	1	0	60	26	738
2017	Other services to the public	16	35	18	17	12	2	0	53	29	1903
2017	None of the above	18	37	18	14	10	3	0	56	25	1818

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	53	11	9	3	0	0	78	12	388
2020	Federal regulators	60	40	0	0	0	0	0	100	0	15
2020	Compliance, inspection and enforcement	20	54	13	9	4	0	0	74	13	100
2020	Communications or public affairs	26	53	10	10	0	0	1	81	10	64
2020	Access to information and privacy	18	61	9	9	4	0	0	78	13	23
2020	Security	37	26	13	21	0	0	4	65	21	23
2020	Administration and operations	26	49	12	9	3	1	0	76	12	779
2020	Human resources	29	46	12	11	1	0	0	76	12	199
2020	Financial management	30	43	15	7	1	3	0	76	9	135
2020	Procurement	33	47	8	6	6	0	0	79	12	15
2020	Real property	26	61	13	0	0	0	0	87	0	23
2020	Information management	31	52	7	10	0	0	0	84	10	43
2020	Information technology	27	46	12	9	3	2	1	76	12	241
2020	Internal audit	33	51	9	0	0	0	8	91	0	12
2020	Evaluation	22	35	8	22	7	0	7	61	31	14
2020	Data sciences	28	47	17	5	3	0	0	75	8	36
2020	Policy	21	47	13	15	3	1	0	69	18	270
2020	Project management	32	51	7	8	2	0	1	83	10	184
2020	Other services to the public	26	52	9	9	4	0	0	78	13	251
2020	None of the above	23	47	15	11	2	2	0	71	14	163
2019	Client contact centre	19	47	10	19	3	1	1	67	22	306
2019	Federal regulators	14	36	7	29	7	0	7	54	39	14
2019	Compliance, inspection and enforcement	24	48	16	9	1	1	0	73	11	86
2019	Communications or public affairs	24	50	13	11	0	2	0	76	11	54
2019	Access to information and privacy	17	44	22	11	6	0	0	61	17	18
2019	Security	13	60	27	0	0	0	0	73	0	23
2019	Science and technology	19	63	9	0	9	0	0	81	9	11
2019	Administration and operations	22	48	12	12	4	0	1	72	16	646
2019	Human resources	22	51	14	10	1	1	1	74	11	173
2019	Financial management	22	38	18	9	2	3	7	67	13	130
2019	Procurement	23	39	23	16	0	0	0	62	16	13
2019	Real property	17	50	11	17	6	0	0	67	22	18
2019	Information management	21	48	18	11	2	0	0	69	13	49
2019	Information technology	25	51	13	6	2	1	1	78	8	215
2019	Internal audit	12	57	12	13	0	0	6	73	14	16
2019	Evaluation	7	50	14	14	14	0	0	57	28	14
2019	Data sciences	18	55	0	13	5	0	9	80	20	22
2019	Policy	19	44	15	14	4	3	1	66	19	231
2019	Project management	27	48	10	8	4	3	1	77	13	139
2019	Other services to the public	20	50	10	14	5	0	0	71	19	201
2019	None of the above	20	47	12	12	6	2	1	69	18	178

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	20	15	9	13	0	2	62	23	4359
2020	Health care practitioners	34	30	14	8	13	0	1	65	21	197
2020	Federal regulators	28	25	21	6	20	0	0	52	26	89
2020	Compliance, inspection and enforcement	37	25	16	10	11	0	1	62	21	854
2020	Communications or public affairs	53	20	12	6	6	0	2	74	13	265
2020	Access to information and privacy	37	21	17	11	13	0	2	59	24	180
2020	Security	40	28	10	12	8	1	1	69	21	106
2020	Science and technology	51	21	4	16	8	0	0	71	24	24
2020	Legal services	56	22	9	4	7	0	2	80	11	42
2020	Administration and operations	37	25	16	10	11	0	2	63	21	3939
2020	Human resources	50	21	12	7	7	0	2	73	15	843
2020	Financial management	49	21	11	9	7	0	3	72	16	471
2020	Procurement	42	23	10	9	13	0	4	68	22	70
2020	Real property	42	34	7	3	10	1	2	78	14	84
2020	Information management	38	20	18	13	10	0	1	58	23	277
2020	Information technology	50	22	11	7	8	1	1	74	15	932
2020	Internal audit	38	26	13	12	8	0	3	66	20	61
2020	Evaluation	44	22	14	6	11	0	2	68	18	125
2020	Data sciences	51	19	11	10	7	1	2	71	17	180
2020	Policy	49	20	13	7	9	0	2	71	16	1000
2020	Project management	42	20	17	9	9	0	3	64	19	856
2020	Other services to the public	34	21	17	12	15	0	1	56	27	2382
2020	None of the above	37	21	16	10	12	0	3	60	23	1494

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	25	22	13	12	1	1	53	25	4349
2020	Health care practitioners	25	30	25	11	10	0	1	55	20	197
2020	Federal regulators	17	29	23	17	15	0	0	46	32	89
2020	Compliance, inspection and enforcement	22	24	23	17	13	0	1	46	30	852
2020	Communications or public affairs	32	31	18	11	6	0	0	64	18	266
2020	Access to information and privacy	33	24	21	11	8	1	2	59	19	180
2020	Security	37	22	23	10	8	0	0	59	18	105
2020	Science and technology	23	33	4	16	24	0	0	56	40	25
2020	Legal services	45	11	28	5	12	0	0	55	17	42
2020	Administration and operations	26	27	23	12	12	0	1	53	24	3927
2020	Human resources	27	30	23	11	8	0	0	58	19	843
2020	Financial management	30	30	21	10	8	0	1	60	19	469
2020	Procurement	28	33	16	12	11	0	0	60	24	70
2020	Real property	36	32	16	5	8	1	1	70	13	83
2020	Information management	35	26	17	14	8	1	0	61	22	274
2020	Information technology	35	28	20	8	7	0	1	64	16	931
2020	Internal audit	31	21	24	18	5	0	0	52	23	61
2020	Evaluation	33	30	19	11	7	0	1	63	18	125
2020	Data sciences	39	26	15	13	6	1	0	65	19	179
2020	Policy	33	28	21	9	9	0	0	61	18	996
2020	Project management	26	29	20	12	12	0	1	56	24	857
2020	Other services to the public	27	27	21	13	12	1	1	54	25	2389
2020	None of the above	28	27	20	13	11	0	1	56	24	1488
2019	Client contact centre	16	21	22	16	24	0	1	37	40	3070
2019	Health care practitioners	9	23	14	17	35	0	1	33	53	163
2019	Federal regulators	10	24	22	17	24	0	3	35	43	106
2019	Compliance, inspection and enforcement	12	24	23	17	23	0	0	36	40	712
2019	Communications or public affairs	21	27	24	14	13	0	1	49	27	264
2019	Access to information and privacy	22	22	21	12	19	1	4	46	32	131
2019	Security	19	26	22	14	15	0	4	47	30	101
2019	Science and technology	16	28	16	16	22	2	0	44	39	55
2019	Legal services	21	22	22	16	18	0	0	43	34	33
2019	Administration and operations	17	22	21	15	23	0	1	39	39	3143
2019	Human resources	18	22	22	14	23	0	1	40	38	741
2019	Financial management	18	30	23	12	15	0	2	49	28	430
2019	Procurement	25	29	19	14	14	0	0	54	28	57
2019	Real property	16	31	23	10	16	1	3	49	27	69
2019	Information management	24	21	26	11	15	0	2	47	27	259
2019	Information technology	28	27	20	10	14	0	1	56	24	899
2019	Internal audit	9	28	30	15	18	0	0	37	33	77
2019	Evaluation	19	23	16	22	20	0	1	42	42	130
2019	Data sciences	28	27	20	14	10	1	1	56	24	145
2019	Policy	21	27	22	15	14	0	1	49	29	889
2019	Project management	19	24	21	13	21	0	2	43	35	770
2019	Other services to the public	15	23	21	16	24	0	1	38	41	1929
2019	None of the above	18	22	20	17	22	1	1	41	39	1351
2018	Client contact centre	14	20	21	17	27	0	1	35	44	2988
2018	Health care practitioners	7	18	17	18	40	0	1	24	58	180
2018	Federal regulators	13	27	24	18	18	0	1	40	36	101
2018	Compliance, inspection and enforcement	13	22	22	17	25	0	1	36	42	698
2018	Communications or public affairs	22	26	17	15	19	0	0	48	35	244
2018	Access to information and privacy	21	22	26	11	19	0	1	44	30	111
2018	Security	12	29	27	3	27	0	2	41	31	62
2018	Science and technology	29	26	12	15	7	5	7	62	24	30
2018	Legal services	21	23	20	11	17	0	7	47	31	28
2018	Administration and operations	13	20	22	18	25	0	2	34	43	3028
2018	Human resources	16	20	22	16	23	1	2	37	40	645
2018	Financial management	18	20	24	13	22	1	2	39	36	373
2018	Procurement	23	25	23	25	4	0	0	48	29	48
2018	Real property	15	31	22	16	12	0	4	48	29	50
2018	Materiel management	15	34	12	31	8	0	0	49	39	13
2018	Information management	20	25	21	14	18	1	1	46	33	239
2018	Information technology	24	23	19	16	15	1	2	49	31	887
2018	Internal audit	21	24	14	13	27	0	0	45	40	83
2018	Evaluation	19	22	14	19	24	0	2	42	44	99
2018	Data sciences	28	23	18	11	18	1	1	52	30	152
2018	Policy	19	25	23	14	17	0	2	44	32	761
2018	Project management	17	22	20	17	22	0	2	40	40	741
2018	Other services to the public	14	21	21	16	26	0	1	36	42	1780
2018	None of the above	16	23	20	15	23	0	2	40	39	1188
2017	Client contact centre	17	20	19	16	26	0	2	38	43	3098
2017	Health care practitioners	14	25	13	25	23	0	1	39	48	147
2017	Federal regulators	10	23	28	14	22	1	2	34	37	98
2017	Compliance, inspection and enforcement	13	18	21	18	27	0	2	31	47	633
2017	Communications or public affairs	17	23	24	16	19	0	0	40	35	241
2017	Access to information and privacy	25	17	19	17	18	1	4	44	37	134
2017	Security	17	23	22	14	21	0	2	41	36	82
2017	Science and technology	9	20	15	29	21	0	6	31	53	40
2017	Legal services	26	28	21	8	14	0	3	55	23	36
2017	Administration and operations	16	21	19	17	25	0	2	38	43	3209
2017	Human resources	19	18	19	20	21	0	4	38	42	638
2017	Financial management	21	21	20	16	18	0	2	44	35	432
2017	Procurement	15	19	20	18	23	0	5	35	43	43
2017	Real property	30	22	13	11	20	0	4	54	32	52
2017	Materiel management	22	30	22	11	11	4	0	54	23	27
2017	Information management	20	21	22	14	20	0	2	42	35	239
2017	Information technology	26	25	19	14	14	0	2	52	29	924
2017	Internal audit	24	23	20	11	20	0	1	48	32	70
2017	Evaluation	24	26	15	14	19	0	1	51	34	87
2017	Data sciences	22	24	20	11	21	0	1	47	32	126
2017	Policy	26	24	20	12	15	0	2	51	28	759
2017	Project management	19	22	20	14	23	0	2	41	38	736
2017	Other services to the public	16	23	19	17	22	0	2	41	40	1905
2017	None of the above	19	24	19	16	20	0	2	44	37	1813

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	26	24	13	9	1	2	53	22	4354
2020	Health care practitioners	21	29	23	20	7	1	0	50	27	196
2020	Federal regulators	20	19	26	23	10	0	1	40	34	87
2020	Compliance, inspection and enforcement	15	20	27	21	16	1	1	35	37	856
2020	Communications or public affairs	21	25	28	12	14	0	0	47	25	266
2020	Access to information and privacy	32	23	26	12	6	0	2	55	18	178
2020	Security	21	27	23	18	11	0	0	48	29	106
2020	Science and technology	15	22	40	11	12	0	0	37	23	25
2020	Legal services	44	30	5	5	16	0	0	74	21	41
2020	Administration and operations	20	26	26	16	11	0	1	47	27	3939
2020	Human resources	15	27	26	19	13	0	0	42	32	845
2020	Financial management	24	30	23	13	8	0	1	55	22	470
2020	Procurement	20	25	22	11	19	1	2	46	31	70
2020	Real property	18	21	21	19	18	2	1	40	38	84
2020	Information management	30	29	22	14	5	0	0	58	19	277
2020	Information technology	24	32	21	13	8	1	0	57	22	929
2020	Internal audit	23	27	30	13	6	0	0	51	19	61
2020	Evaluation	20	35	24	12	9	0	0	55	21	124
2020	Data sciences	17	30	27	16	8	1	0	48	24	180
2020	Policy	15	24	27	19	15	0	0	39	34	999
2020	Project management	17	24	29	16	14	0	0	41	30	855
2020	Other services to the public	21	27	25	15	10	0	1	49	25	2381
2020	None of the above	23	23	26	16	10	0	1	47	26	1493
2019	Client contact centre	23	26	26	14	10	0	2	50	24	3067
2019	Health care practitioners	9	15	25	14	35	0	2	25	50	163
2019	Federal regulators	21	27	23	16	11	2	1	49	27	105
2019	Compliance, inspection and enforcement	10	22	26	21	20	0	0	32	41	711
2019	Communications or public affairs	23	36	25	9	7	0	1	59	16	264
2019	Access to information and privacy	25	29	19	15	9	1	3	56	24	132
2019	Security	14	30	27	13	12	0	4	46	26	101
2019	Science and technology	20	39	16	17	5	2	0	61	23	54
2019	Legal services	19	32	19	19	8	0	3	53	28	33
2019	Administration and operations	19	26	26	16	11	0	1	46	28	3134
2019	Human resources	15	25	33	16	10	0	1	41	26	742
2019	Financial management	23	33	23	15	5	0	1	56	20	430
2019	Procurement	14	38	32	9	7	0	0	52	16	57
2019	Real property	20	19	30	16	15	0	0	39	31	69
2019	Information management	24	31	23	14	8	0	1	55	22	258
2019	Information technology	27	31	23	11	6	0	1	59	18	897
2019	Internal audit	22	30	20	14	14	0	0	52	28	77
2019	Evaluation	14	32	26	19	9	1	0	46	28	131
2019	Data sciences	28	27	27	11	7	1	0	55	18	145
2019	Policy	18	28	25	17	10	0	1	47	27	889
2019	Project management	18	29	26	15	11	0	1	47	27	768
2019	Other services to the public	18	26	26	16	13	0	1	44	30	1927
2019	None of the above	21	27	26	14	10	1	1	49	25	1351
2018	Client contact centre	21	26	28	15	8	0	2	48	23	2989
2018	Health care practitioners	7	22	25	22	24	0	1	29	46	180
2018	Federal regulators	16	24	31	15	14	0	0	40	29	101
2018	Compliance, inspection and enforcement	11	18	28	22	21	0	0	28	43	698
2018	Communications or public affairs	17	26	28	21	8	0	0	43	29	244
2018	Access to information and privacy	22	30	27	18	2	0	1	52	20	111
2018	Security	8	21	41	15	13	0	2	30	29	59
2018	Science and technology	34	33	18	3	3	5	3	73	7	30
2018	Legal services	17	24	23	20	12	0	4	43	34	26
2018	Administration and operations	15	24	30	18	11	0	1	39	30	3021
2018	Human resources	14	24	32	17	12	0	1	38	29	643
2018	Financial management	15	27	30	16	10	0	0	43	27	373
2018	Procurement	20	25	31	20	4	0	0	45	24	48
2018	Real property	18	23	13	28	18	0	0	41	46	50
2018	Materiel management	12	25	33	22	7	0	0	37	30	13
2018	Information management	22	31	28	12	7	1	0	53	19	239
2018	Information technology	21	30	25	14	8	0	1	51	23	885
2018	Internal audit	21	27	32	10	10	0	0	48	20	82
2018	Evaluation	13	19	35	24	9	0	1	32	33	99
2018	Data sciences	20	30	34	8	5	1	2	51	14	153
2018	Policy	16	23	29	18	13	0	1	39	31	762
2018	Project management	15	24	30	19	12	0	0	39	31	734
2018	Other services to the public	18	23	27	17	14	0	1	41	31	1775
2018	None of the above	18	26	29	14	12	0	1	44	27	1189
2017	Client contact centre	22	26	25	13	10	0	3	50	24	3099
2017	Health care practitioners	11	23	32	15	16	0	3	35	32	147
2017	Federal regulators	15	22	21	25	12	1	4	39	39	98
2017	Compliance, inspection and enforcement	10	17	29	21	22	0	1	28	43	635
2017	Communications or public affairs	14	30	28	17	11	0	1	44	28	241
2017	Access to information and privacy	33	24	23	11	8	0	1	57	20	134
2017	Security	15	28	28	17	11	1	0	44	28	82
2017	Science and technology	21	31	18	16	9	0	4	54	27	40
2017	Legal services	17	16	32	19	13	0	3	34	33	36
2017	Administration and operations	15	25	29	17	13	0	1	40	31	3206
2017	Human resources	14	23	30	20	12	0	1	37	32	636
2017	Financial management	21	29	23	17	8	1	1	51	25	432
2017	Procurement	18	29	29	16	9	0	0	47	25	43
2017	Real property	22	24	24	21	9	0	0	45	30	52
2017	Materiel management	31	19	25	18	7	0	0	50	25	27
2017	Information management	25	32	26	11	5	0	1	57	17	240
2017	Information technology	24	30	28	12	6	0	1	54	18	923
2017	Internal audit	13	32	32	19	2	1	1	46	21	70
2017	Evaluation	23	28	22	17	11	0	0	51	28	87
2017	Data sciences	24	26	25	14	10	1	1	51	24	124
2017	Policy	16	28	27	16	12	0	1	45	28	761
2017	Project management	18	22	31	16	11	0	1	40	28	738
2017	Other services to the public	18	25	25	16	13	0	2	44	30	1904
2017	None of the above	18	25	25	16	14	0	2	44	31	1816

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	22	17	9	5	1	6	66	16	4336
2020	Health care practitioners	35	31	16	11	5	1	2	67	16	197
2020	Federal regulators	28	24	19	17	10	0	2	52	28	88
2020	Compliance, inspection and enforcement	22	24	22	17	13	1	1	47	30	854
2020	Communications or public affairs	25	24	22	15	13	0	0	49	29	265
2020	Access to information and privacy	42	26	12	10	5	1	3	71	16	180
2020	Security	26	26	28	14	4	2	1	54	18	106
2020	Science and technology	26	23	20	20	12	0	0	48	32	25
2020	Legal services	48	28	5	10	7	0	2	78	17	40
2020	Administration and operations	28	28	22	12	8	1	2	57	20	3926
2020	Human resources	26	28	22	13	9	0	1	55	23	845
2020	Financial management	30	30	22	12	6	0	1	61	17	472
2020	Procurement	32	21	17	10	15	1	3	56	26	70
2020	Real property	22	28	16	18	13	1	1	52	31	84
2020	Information management	37	28	18	9	5	0	2	67	15	276
2020	Information technology	31	32	18	11	8	1	0	64	18	930
2020	Internal audit	28	35	19	13	5	0	0	63	18	61
2020	Evaluation	27	36	19	10	6	0	1	64	17	125
2020	Data sciences	21	36	22	16	5	0	0	57	21	179
2020	Policy	18	26	23	17	16	0	0	44	33	999
2020	Project management	22	26	23	15	13	0	0	48	28	853
2020	Other services to the public	34	26	18	10	7	1	3	63	18	2379
2020	None of the above	30	27	20	11	8	1	3	60	20	1487
2019	Client contact centre	34	23	18	9	7	1	8	63	18	3048
2019	Health care practitioners	12	22	18	14	28	1	4	36	44	162
2019	Federal regulators	25	31	13	17	11	1	2	58	29	105
2019	Compliance, inspection and enforcement	18	27	25	14	14	1	1	45	29	708
2019	Communications or public affairs	26	34	19	11	8	0	1	61	19	261
2019	Access to information and privacy	48	21	13	9	6	1	3	71	15	131
2019	Security	16	32	26	10	10	0	5	51	22	99
2019	Science and technology	26	34	18	14	2	2	4	63	17	55
2019	Legal services	37	15	28	8	9	0	3	54	17	33
2019	Administration and operations	26	28	23	13	7	1	2	55	21	3131
2019	Human resources	22	31	28	11	7	0	1	53	19	736
2019	Financial management	29	32	22	9	6	1	1	62	15	426
2019	Procurement	27	34	21	19	0	0	0	61	19	57
2019	Real property	24	30	18	17	10	0	1	55	27	68
2019	Information management	35	32	17	9	6	0	2	68	15	257
2019	Information technology	32	31	20	10	6	0	1	64	16	891
2019	Internal audit	29	32	20	13	6	0	0	61	19	77
2019	Evaluation	22	29	25	16	6	1	1	52	22	130
2019	Data sciences	38	22	20	11	8	1	1	60	19	145
2019	Policy	18	30	26	15	11	0	1	48	26	882
2019	Project management	20	30	23	15	11	0	1	50	26	768
2019	Other services to the public	31	26	17	12	9	1	4	60	22	1911
2019	None of the above	29	27	20	11	8	1	3	59	20	1346
2018	Client contact centre	31	24	20	10	7	1	8	60	18	2972
2018	Health care practitioners	13	23	22	19	21	1	1	36	42	179
2018	Federal regulators	24	27	24	13	12	0	1	51	25	101
2018	Compliance, inspection and enforcement	14	27	26	16	16	0	1	41	32	696
2018	Communications or public affairs	19	24	28	21	9	0	0	42	29	245
2018	Access to information and privacy	34	30	20	10	3	0	3	66	13	111
2018	Security	10	29	38	8	10	2	4	41	19	61
2018	Science and technology	33	32	23	0	3	5	3	71	4	30
2018	Legal services	21	26	28	15	5	0	6	50	21	28
2018	Administration and operations	21	28	26	15	10	0	2	49	25	3005
2018	Human resources	22	26	27	17	6	0	1	49	24	645
2018	Financial management	20	28	28	16	6	1	1	49	23	372
2018	Procurement	26	23	31	14	6	0	0	49	20	48
2018	Real property	26	20	20	26	8	0	0	46	34	50
2018	Materiel management	7	55	15	15	7	0	0	62	22	13
2018	Information management	30	30	24	7	5	0	3	63	13	238
2018	Information technology	26	28	24	12	9	0	1	55	21	887
2018	Internal audit	22	39	24	5	10	0	0	61	15	83
2018	Evaluation	19	28	26	17	9	0	1	47	27	99
2018	Data sciences	28	29	26	10	4	2	2	59	14	152
2018	Policy	16	23	26	19	15	0	1	40	34	756
2018	Project management	16	26	25	17	15	0	1	42	32	736
2018	Other services to the public	26	24	20	13	10	1	5	54	25	1772
2018	None of the above	25	23	24	15	10	1	2	50	26	1179
2017	Client contact centre	31	22	19	10	7	1	11	60	19	3091
2017	Health care practitioners	16	26	24	16	16	0	2	43	33	147
2017	Federal regulators	24	29	19	12	11	1	4	56	24	98
2017	Compliance, inspection and enforcement	18	23	22	17	15	1	2	43	34	632
2017	Communications or public affairs	18	22	24	22	12	0	1	41	35	242
2017	Access to information and privacy	37	31	12	8	7	2	4	72	15	134
2017	Security	22	28	26	9	9	1	6	54	18	81
2017	Science and technology	23	18	28	9	9	2	10	47	21	40
2017	Legal services	23	22	30	17	6	0	3	46	23	35
2017	Administration and operations	20	27	24	13	11	1	3	49	25	3196
2017	Human resources	19	28	28	14	8	0	3	49	22	639
2017	Financial management	23	32	26	12	5	1	1	56	18	430
2017	Procurement	27	32	18	9	13	0	0	60	22	43
2017	Real property	28	20	35	12	6	0	0	47	17	52
2017	Materiel management	43	18	17	18	4	0	0	61	21	27
2017	Information management	33	30	19	11	4	0	3	65	15	236
2017	Information technology	28	30	20	13	7	0	2	59	21	919
2017	Internal audit	31	18	32	13	3	0	3	51	16	70
2017	Evaluation	33	24	25	9	8	0	0	57	17	87
2017	Data sciences	24	27	21	16	10	1	2	52	27	126
2017	Policy	18	28	22	17	13	0	1	47	31	763
2017	Project management	18	25	25	18	12	0	2	43	31	737
2017	Other services to the public	27	25	18	12	9	1	7	57	23	1904
2017	None of the above	23	25	21	13	12	1	4	51	27	1810

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	23	20	13	11	3	2	54	25	4327
2020	Health care practitioners	48	20	15	8	3	5	1	72	12	195
2020	Federal regulators	26	22	19	14	12	2	3	52	28	88
2020	Compliance, inspection and enforcement	21	22	24	16	13	3	2	45	30	853
2020	Communications or public affairs	26	26	20	12	15	0	1	53	27	264
2020	Access to information and privacy	39	21	19	8	6	3	3	64	15	180
2020	Security	20	22	23	21	12	0	2	44	33	105
2020	Science and technology	23	35	15	16	12	0	0	57	28	25
2020	Legal services	58	12	11	9	4	3	2	74	14	41
2020	Administration and operations	30	25	21	12	8	2	2	57	21	3913
2020	Human resources	23	28	21	15	11	0	1	52	26	844
2020	Financial management	32	26	20	14	5	0	2	60	20	472
2020	Procurement	33	25	15	10	13	1	3	60	24	70
2020	Real property	21	21	24	15	13	2	2	45	30	84
2020	Information management	34	26	18	12	7	2	1	61	21	275
2020	Information technology	27	29	20	11	9	1	1	58	21	927
2020	Internal audit	37	25	19	10	6	0	3	64	17	61
2020	Evaluation	28	30	20	15	4	2	1	60	20	125
2020	Data sciences	28	28	23	13	8	1	0	57	20	180
2020	Policy	22	27	22	15	12	1	0	50	28	993
2020	Project management	25	25	23	15	11	1	1	51	26	854
2020	Other services to the public	34	24	19	10	8	4	2	61	19	2375
2020	None of the above	33	24	20	11	7	3	3	60	19	1484
2019	Client contact centre	20	23	22	15	16	1	2	44	33	3051
2019	Health care practitioners	14	20	20	14	28	2	2	35	44	163
2019	Federal regulators	24	26	19	17	13	1	1	51	30	106
2019	Compliance, inspection and enforcement	19	19	22	18	21	1	0	39	39	703
2019	Communications or public affairs	29	31	17	14	7	1	1	61	22	263
2019	Access to information and privacy	31	24	20	11	10	1	2	57	22	132
2019	Security	13	24	28	16	13	0	6	39	31	100
2019	Science and technology	28	26	14	16	13	2	2	55	30	55
2019	Legal services	26	30	20	16	6	0	3	57	23	32
2019	Administration and operations	23	25	21	15	12	1	2	50	28	3129
2019	Human resources	17	26	27	16	12	1	1	44	28	740
2019	Financial management	30	28	22	11	7	1	0	59	18	428
2019	Procurement	17	36	27	9	11	0	0	54	20	56
2019	Real property	23	16	21	20	20	0	0	39	41	69
2019	Information management	27	25	19	15	14	0	1	52	29	259
2019	Information technology	27	28	20	14	9	0	1	56	23	891
2019	Internal audit	26	24	29	10	11	0	0	50	21	77
2019	Evaluation	18	29	23	17	10	3	0	48	28	128
2019	Data sciences	32	20	29	13	5	1	0	52	19	145
2019	Policy	23	27	25	14	9	1	1	50	24	884
2019	Project management	18	25	25	16	14	0	1	44	30	761
2019	Other services to the public	21	24	21	16	15	2	2	47	32	1921
2019	None of the above	25	25	21	13	13	2	2	51	27	1344
2018	Client contact centre	22	22	23	15	14	1	2	45	31	2975
2018	Health care practitioners	16	19	24	16	21	2	2	37	38	179
2018	Federal regulators	19	21	25	17	15	2	1	42	33	100
2018	Compliance, inspection and enforcement	15	19	23	19	21	1	1	35	41	695
2018	Communications or public affairs	21	24	24	19	12	0	0	46	31	242
2018	Access to information and privacy	28	30	18	14	6	0	3	60	22	109
2018	Security	12	13	26	24	21	2	2	26	48	61
2018	Science and technology	22	25	26	10	10	5	3	50	21	30
2018	Legal services	19	18	20	33	7	0	4	38	42	28
2018	Administration and operations	20	24	24	16	12	1	2	46	29	3018
2018	Human resources	18	26	27	17	10	1	1	45	28	644
2018	Financial management	21	27	28	11	11	1	0	49	22	371
2018	Procurement	21	23	30	21	4	0	2	44	25	48
2018	Real property	20	21	20	13	26	0	0	41	39	50
2018	Materiel management	22	26	28	0	24	0	0	48	24	12
2018	Information management	28	24	22	13	10	1	2	54	23	239
2018	Information technology	21	29	22	17	9	1	2	51	26	885
2018	Internal audit	30	20	28	6	15	1	0	50	21	82
2018	Evaluation	19	22	27	17	10	3	2	43	29	98
2018	Data sciences	25	27	22	15	8	1	1	54	24	150
2018	Policy	20	23	22	20	13	1	1	44	33	760
2018	Project management	17	23	27	17	15	1	1	41	32	733
2018	Other services to the public	20	21	22	19	14	2	2	42	34	1773
2018	None of the above	23	21	23	16	12	1	3	46	30	1184
2017	Client contact centre	23	22	21	15	14	1	3	47	31	3098
2017	Health care practitioners	17	22	20	14	18	4	4	43	35	148
2017	Federal regulators	21	22	19	15	17	1	6	46	34	98
2017	Compliance, inspection and enforcement	18	20	21	17	19	2	2	39	39	633
2017	Communications or public affairs	24	23	25	13	13	0	1	47	27	242
2017	Access to information and privacy	31	20	22	9	12	3	4	55	22	134
2017	Security	13	29	27	12	17	1	1	42	30	82
2017	Science and technology	30	21	14	14	11	0	11	56	28	40
2017	Legal services	25	9	27	22	11	0	6	37	34	36
2017	Administration and operations	20	24	24	15	13	2	3	46	30	3207
2017	Human resources	20	24	25	16	11	1	3	46	29	639
2017	Financial management	24	28	22	16	5	1	3	55	22	431
2017	Procurement	21	23	36	5	9	2	5	46	15	43
2017	Real property	24	16	26	25	9	0	0	40	34	52
2017	Materiel management	20	25	25	15	15	0	0	45	30	27
2017	Information management	27	29	22	11	10	0	1	57	21	241
2017	Information technology	24	28	23	14	9	1	2	53	23	922
2017	Internal audit	24	25	25	15	4	3	3	52	21	70
2017	Evaluation	28	21	25	12	11	1	1	50	24	87
2017	Data sciences	26	29	21	14	10	1	1	55	24	126
2017	Policy	22	25	22	16	13	1	2	48	30	762
2017	Project management	21	22	24	17	13	1	1	44	31	739
2017	Other services to the public	22	23	20	15	13	2	4	49	30	1905
2017	None of the above	23	23	20	15	14	2	3	48	31	1809

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	20	9	3	2	1	7	84	6	4331
2020	Health care practitioners	65	16	8	2	0	1	7	89	3	195
2020	Federal regulators	48	20	8	9	7	0	8	74	17	87
2020	Compliance, inspection and enforcement	54	23	10	4	3	1	6	82	8	851
2020	Communications or public affairs	41	23	16	9	9	0	2	65	18	266
2020	Access to information and privacy	65	13	11	4	1	1	5	83	5	179
2020	Security	47	26	9	8	4	2	5	78	12	106
2020	Science and technology	37	28	4	19	7	0	4	68	28	25
2020	Legal services	63	14	2	7	10	0	4	80	17	40
2020	Administration and operations	52	22	12	5	4	0	5	77	9	3919
2020	Human resources	45	21	15	9	6	0	5	69	15	843
2020	Financial management	44	26	15	7	4	0	4	73	11	469
2020	Procurement	47	22	12	8	5	0	6	73	14	70
2020	Real property	43	21	10	9	12	2	3	67	22	84
2020	Information management	61	20	6	5	2	1	5	87	7	273
2020	Information technology	50	24	12	6	5	0	3	77	11	931
2020	Internal audit	52	28	13	2	2	2	2	83	4	61
2020	Evaluation	48	25	9	6	5	1	7	79	11	125
2020	Data sciences	43	27	19	6	4	0	1	71	10	179
2020	Policy	35	23	18	11	12	1	1	59	23	994
2020	Project management	43	25	16	7	7	0	2	70	14	852
2020	Other services to the public	61	18	8	3	2	1	7	86	5	2375
2020	None of the above	57	19	10	4	3	1	7	81	8	1485
2019	Client contact centre	59	17	8	2	2	0	11	86	5	3059
2019	Health care practitioners	60	12	3	0	3	0	22	92	4	162
2019	Federal regulators	57	20	11	5	4	0	3	79	10	106
2019	Compliance, inspection and enforcement	56	20	8	2	2	1	11	86	5	707
2019	Communications or public affairs	54	26	11	3	3	0	3	83	6	264
2019	Access to information and privacy	61	19	7	4	1	1	9	88	5	131
2019	Security	49	23	8	2	3	1	13	85	6	100
2019	Science and technology	52	20	9	8	2	2	8	80	10	54
2019	Legal services	54	5	11	14	5	0	11	67	21	33
2019	Administration and operations	57	19	10	4	3	0	8	83	7	3127
2019	Human resources	53	20	13	5	4	0	5	77	9	738
2019	Financial management	56	21	13	4	2	0	4	81	6	429
2019	Procurement	60	25	9	4	2	0	2	86	6	56
2019	Real property	47	22	18	1	4	0	8	75	6	69
2019	Information management	62	21	5	2	3	1	7	90	5	259
2019	Information technology	59	21	9	3	2	0	5	85	6	894
2019	Internal audit	65	14	10	4	0	1	6	85	4	77
2019	Evaluation	52	21	12	7	1	1	7	78	9	131
2019	Data sciences	54	22	9	5	3	1	6	82	9	143
2019	Policy	45	25	14	8	5	0	3	72	14	884
2019	Project management	46	25	12	6	4	0	6	76	11	767
2019	Other services to the public	57	20	7	3	2	1	10	87	6	1923
2019	None of the above	60	16	8	3	2	1	11	86	5	1333
2018	Client contact centre	56	21	8	2	2	1	10	86	5	2971
2018	Health care practitioners	54	16	7	2	1	0	19	88	4	181
2018	Federal regulators	56	17	16	3	1	2	5	78	4	99
2018	Compliance, inspection and enforcement	53	20	9	4	2	0	11	83	7	695
2018	Communications or public affairs	40	26	19	6	4	0	5	69	11	243
2018	Access to information and privacy	55	20	7	5	1	0	14	86	6	111
2018	Security	45	17	21	2	5	2	9	69	7	61
2018	Science and technology	61	25	3	0	0	0	10	96	0	29
2018	Legal services	52	15	8	11	4	0	11	74	16	27
2018	Administration and operations	50	23	12	5	3	0	7	79	8	3014
2018	Human resources	46	23	12	6	4	1	8	75	11	645
2018	Financial management	44	28	13	4	4	1	6	76	9	374
2018	Procurement	58	19	9	2	0	0	13	88	2	47
2018	Real property	47	21	18	8	4	0	2	69	12	50
2018	Materiel management	61	24	7	7	0	0	0	85	7	13
2018	Information management	63	18	6	3	1	1	7	89	5	238
2018	Information technology	50	24	10	5	3	1	8	81	8	889
2018	Internal audit	58	24	9	1	2	0	6	87	4	82
2018	Evaluation	46	31	9	2	3	0	8	84	6	98
2018	Data sciences	50	22	16	3	3	1	6	76	7	153
2018	Policy	35	25	20	10	6	1	3	63	17	762
2018	Project management	43	22	16	8	4	1	6	70	13	737
2018	Other services to the public	54	19	9	4	3	1	10	82	8	1770
2018	None of the above	54	18	11	4	3	1	9	80	8	1189
2017	Client contact centre	51	19	8	3	2	1	16	84	6	3096
2017	Health care practitioners	56	17	5	1	3	0	19	90	4	148
2017	Federal regulators	44	19	16	7	2	1	12	72	10	98
2017	Compliance, inspection and enforcement	50	19	11	3	3	2	13	81	7	633
2017	Communications or public affairs	37	27	18	11	4	0	3	66	15	242
2017	Access to information and privacy	60	11	8	1	2	2	15	86	4	133
2017	Security	44	24	13	2	2	1	13	79	6	82
2017	Science and technology	42	9	28	5	2	0	14	60	8	40
2017	Legal services	43	14	17	14	6	0	6	61	21	34
2017	Administration and operations	46	22	12	4	4	1	11	77	9	3204
2017	Human resources	41	26	13	7	3	1	10	74	11	638
2017	Financial management	45	26	11	6	2	0	10	79	9	432
2017	Procurement	60	13	4	0	0	2	20	94	0	43
2017	Real property	41	30	12	6	4	0	8	77	10	51
2017	Materiel management	46	26	14	4	0	4	7	80	4	27
2017	Information management	54	19	8	3	3	1	12	84	7	238
2017	Information technology	52	22	11	3	2	1	10	82	5	921
2017	Internal audit	50	27	7	4	0	0	11	87	5	70
2017	Evaluation	50	20	13	3	3	0	10	78	7	87
2017	Data sciences	42	28	14	6	4	1	6	74	11	126
2017	Policy	38	28	14	8	6	1	5	70	15	763
2017	Project management	42	23	17	6	4	0	8	71	11	736
2017	Other services to the public	52	19	9	4	2	1	13	83	7	1902
2017	None of the above	50	18	10	4	3	1	13	80	9	1808

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	27	20	10	8	0	1	61	19	4345
2020	Health care practitioners	30	33	16	10	11	0	0	63	21	195
2020	Federal regulators	28	32	23	8	8	0	1	61	16	88
2020	Compliance, inspection and enforcement	33	26	22	10	8	0	1	60	18	855
2020	Communications or public affairs	27	27	23	10	12	0	0	54	22	266
2020	Access to information and privacy	46	24	17	8	4	0	0	70	13	180
2020	Security	35	30	17	10	7	0	2	66	17	105
2020	Science and technology	35	23	16	11	15	0	0	58	26	25
2020	Legal services	57	18	7	2	16	0	0	75	18	42
2020	Administration and operations	33	28	21	10	8	0	0	61	18	3936
2020	Human resources	32	25	20	12	11	0	1	58	22	841
2020	Financial management	34	30	18	11	6	0	1	65	17	470
2020	Procurement	35	29	17	11	8	0	0	64	19	70
2020	Real property	30	32	17	8	10	1	1	63	19	84
2020	Information management	39	29	16	8	7	0	1	69	15	276
2020	Information technology	37	28	19	9	6	0	1	67	15	930
2020	Internal audit	39	31	20	5	5	0	0	71	10	61
2020	Evaluation	25	39	19	7	10	0	0	64	17	125
2020	Data sciences	28	23	27	13	8	0	0	51	21	180
2020	Policy	22	24	23	17	14	0	0	46	31	997
2020	Project management	27	28	22	12	10	0	0	55	23	853
2020	Other services to the public	33	27	20	10	8	0	1	61	19	2379
2020	None of the above	34	27	19	10	8	0	1	62	19	1487
2019	Client contact centre	32	29	19	10	8	0	1	62	19	3065
2019	Health care practitioners	35	27	19	7	10	0	2	63	17	163
2019	Federal regulators	26	30	14	17	13	0	0	56	30	106
2019	Compliance, inspection and enforcement	32	29	21	11	7	0	1	61	18	712
2019	Communications or public affairs	35	32	19	7	5	0	1	69	12	263
2019	Access to information and privacy	40	30	17	7	5	0	1	71	12	132
2019	Security	22	43	17	4	7	1	6	70	13	101
2019	Science and technology	37	21	15	16	9	2	0	59	26	55
2019	Legal services	30	23	23	5	17	0	3	54	23	32
2019	Administration and operations	34	28	20	10	8	0	1	62	18	3138
2019	Human resources	31	29	22	10	8	0	0	59	19	740
2019	Financial management	37	27	18	8	8	1	1	65	17	429
2019	Procurement	49	26	16	4	5	0	0	75	9	56
2019	Real property	27	29	15	17	8	0	4	58	26	68
2019	Information management	35	35	16	7	7	0	0	70	14	257
2019	Information technology	43	29	15	7	6	0	1	72	13	899
2019	Internal audit	36	27	16	11	8	0	1	64	19	77
2019	Evaluation	34	25	26	7	7	2	0	60	14	130
2019	Data sciences	38	31	11	10	7	1	1	71	17	144
2019	Policy	26	29	22	12	10	0	0	56	22	887
2019	Project management	29	28	21	11	10	0	1	57	21	767
2019	Other services to the public	32	29	19	10	9	0	1	62	19	1922
2019	None of the above	37	27	18	10	7	1	1	65	16	1347
2018	Client contact centre	30	27	22	10	9	0	2	58	19	2989
2018	Health care practitioners	27	25	22	11	12	0	3	54	24	181
2018	Federal regulators	32	26	16	11	15	0	1	59	26	101
2018	Compliance, inspection and enforcement	28	28	22	11	9	0	1	57	21	697
2018	Communications or public affairs	25	27	24	13	11	0	0	53	23	245
2018	Access to information and privacy	35	28	18	10	7	0	2	64	17	109
2018	Security	31	19	24	11	9	0	5	52	22	62
2018	Science and technology	53	34	7	3	0	0	3	90	3	30
2018	Legal services	29	18	25	11	14	0	4	49	25	28
2018	Administration and operations	28	28	22	11	10	0	1	57	21	3016
2018	Human resources	31	25	22	11	9	0	1	57	20	644
2018	Financial management	31	25	23	12	8	0	1	56	20	375
2018	Procurement	46	21	20	4	6	0	2	69	10	48
2018	Real property	39	25	16	8	12	0	0	64	20	50
2018	Materiel management	40	38	0	7	15	0	0	78	22	13
2018	Information management	38	24	18	11	6	0	1	64	18	240
2018	Information technology	37	28	18	8	6	0	1	67	14	889
2018	Internal audit	26	33	21	10	10	0	0	59	20	83
2018	Evaluation	30	29	24	9	6	0	3	60	15	97
2018	Data sciences	37	23	24	8	7	0	1	60	15	153
2018	Policy	23	25	26	14	11	0	1	49	25	760
2018	Project management	25	24	24	13	13	0	0	49	26	740
2018	Other services to the public	27	24	24	13	10	0	1	52	24	1780
2018	None of the above	31	26	22	10	10	0	1	58	20	1186
2017	Client contact centre	28	29	23	11	8	0	1	58	19	3090
2017	Health care practitioners	28	37	19	12	4	0	0	65	16	148
2017	Federal regulators	25	27	27	10	9	1	1	53	20	98
2017	Compliance, inspection and enforcement	28	30	20	11	9	0	1	59	20	633
2017	Communications or public affairs	26	27	24	15	8	0	0	53	23	242
2017	Access to information and privacy	37	29	17	7	4	2	3	70	12	135
2017	Security	25	39	17	10	8	0	1	65	18	82
2017	Science and technology	39	14	21	19	4	0	4	54	24	40
2017	Legal services	33	21	22	13	11	0	0	54	24	36
2017	Administration and operations	27	29	23	12	8	0	1	57	20	3207
2017	Human resources	29	29	21	12	8	0	1	58	20	635
2017	Financial management	28	32	21	12	6	0	1	60	18	428
2017	Procurement	36	34	16	12	2	0	0	70	14	43
2017	Real property	37	38	18	6	0	2	0	76	6	52
2017	Materiel management	42	37	11	10	0	0	0	78	10	27
2017	Information management	34	30	18	10	6	0	1	65	17	239
2017	Information technology	37	32	17	7	5	0	1	70	13	916
2017	Internal audit	31	30	23	10	4	0	3	62	15	70
2017	Evaluation	22	36	22	13	6	0	1	58	19	87
2017	Data sciences	26	28	28	12	4	1	1	55	17	125
2017	Policy	26	27	22	14	11	0	0	53	25	758
2017	Project management	26	26	23	14	11	0	0	51	26	735
2017	Other services to the public	26	30	23	11	9	0	1	56	21	1901
2017	None of the above	31	27	21	12	8	0	1	58	20	1814

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	22	18	10	10	0	6	59	21	4349
2020	Health care practitioners	24	34	16	12	11	0	2	60	24	195
2020	Federal regulators	29	25	25	7	9	0	6	57	17	89
2020	Compliance, inspection and enforcement	35	22	17	12	8	0	5	61	21	854
2020	Communications or public affairs	42	21	13	7	11	0	5	67	20	263
2020	Access to information and privacy	36	20	20	8	8	0	7	60	18	176
2020	Security	39	23	13	13	4	1	7	67	18	106
2020	Science and technology	34	16	27	7	11	0	4	52	19	25
2020	Legal services	51	18	7	11	7	0	6	73	19	42
2020	Administration and operations	34	24	19	10	8	0	5	61	18	3935
2020	Human resources	35	22	19	10	8	0	6	61	19	841
2020	Financial management	32	28	20	10	5	0	5	63	16	471
2020	Procurement	40	18	15	11	11	0	4	61	23	70
2020	Real property	37	28	12	7	7	2	6	72	16	83
2020	Information management	40	22	16	8	8	1	5	65	17	277
2020	Information technology	38	25	16	9	5	0	6	68	15	932
2020	Internal audit	36	37	15	5	7	0	1	73	12	61
2020	Evaluation	31	28	13	12	10	1	5	62	23	125
2020	Data sciences	34	21	19	10	10	1	4	58	21	180
2020	Policy	31	20	17	13	13	0	6	55	27	992
2020	Project management	32	21	20	10	10	0	6	57	21	853
2020	Other services to the public	33	24	17	10	10	0	6	60	22	2373
2020	None of the above	33	24	17	10	8	1	7	62	19	1491

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	29	19	8	5	2	3	66	14	4346
2020	Health care practitioners	38	31	17	8	3	1	1	71	12	194
2020	Federal regulators	36	30	19	3	8	1	2	69	12	89
2020	Compliance, inspection and enforcement	26	28	23	13	8	1	1	55	21	854
2020	Communications or public affairs	36	28	19	10	6	1	0	65	16	266
2020	Access to information and privacy	49	28	12	5	3	2	2	79	8	178
2020	Security	37	32	17	11	0	3	1	71	12	106
2020	Science and technology	22	39	20	15	0	0	3	64	16	25
2020	Legal services	57	22	7	5	5	2	2	83	10	42
2020	Administration and operations	34	32	20	7	4	1	2	68	12	3925
2020	Human resources	39	32	17	8	3	1	2	72	11	843
2020	Financial management	41	32	15	6	3	1	2	75	9	469
2020	Procurement	40	29	17	9	2	1	2	72	11	70
2020	Real property	42	27	20	4	5	1	1	71	8	83
2020	Information management	40	32	15	9	2	2	1	74	11	277
2020	Information technology	39	34	15	7	3	1	1	75	10	930
2020	Internal audit	33	37	18	9	2	1	0	71	11	61
2020	Evaluation	32	42	17	5	3	2	0	75	8	125
2020	Data sciences	30	37	21	7	5	0	0	67	12	180
2020	Policy	29	34	21	10	5	1	0	64	15	995
2020	Project management	31	37	19	8	5	0	0	69	12	853
2020	Other services to the public	35	30	18	8	5	1	2	68	14	2369
2020	None of the above	33	31	19	7	4	2	3	68	12	1484
2019	Client contact centre	26	31	22	11	7	1	2	59	18	3054
2019	Health care practitioners	20	22	23	15	18	1	1	43	34	163
2019	Federal regulators	28	33	18	9	7	3	2	65	16	106
2019	Compliance, inspection and enforcement	22	32	26	12	6	1	1	55	18	707
2019	Communications or public affairs	26	38	21	9	6	0	1	64	15	262
2019	Access to information and privacy	33	30	20	8	4	1	3	66	12	131
2019	Security	24	38	21	5	6	2	5	66	12	101
2019	Science and technology	37	27	20	9	0	4	4	69	10	55
2019	Legal services	40	29	14	11	3	0	3	71	15	32
2019	Administration and operations	28	34	21	10	5	1	2	63	15	3129
2019	Human resources	29	33	21	9	6	1	1	63	15	735
2019	Financial management	31	34	20	8	4	1	2	68	12	428
2019	Procurement	23	55	12	5	4	0	2	79	9	57
2019	Real property	28	34	25	8	4	0	1	62	12	69
2019	Information management	30	33	20	10	5	0	0	64	15	259
2019	Information technology	34	36	16	8	4	1	2	72	12	896
2019	Internal audit	27	39	16	10	5	2	0	68	15	77
2019	Evaluation	26	28	24	11	7	1	3	56	19	129
2019	Data sciences	28	37	24	7	3	1	0	66	10	145
2019	Policy	25	35	23	10	6	0	1	61	16	886
2019	Project management	23	36	21	12	8	1	1	59	19	764
2019	Other services to the public	29	32	19	10	7	1	2	63	17	1926
2019	None of the above	32	32	19	9	5	1	1	66	15	1347
2018	Client contact centre	25	30	25	10	6	1	3	58	16	2976
2018	Health care practitioners	17	27	24	16	15	0	1	44	32	181
2018	Federal regulators	32	33	23	7	4	0	2	66	11	101
2018	Compliance, inspection and enforcement	21	31	24	15	8	1	1	53	23	695
2018	Communications or public affairs	26	38	21	9	5	0	1	64	15	241
2018	Access to information and privacy	31	33	22	2	4	3	4	70	6	111
2018	Security	29	30	25	11	2	2	2	61	13	62
2018	Science and technology	28	35	19	10	0	5	3	69	11	29
2018	Legal services	21	49	26	4	0	0	0	70	4	25
2018	Administration and operations	23	33	25	10	6	0	2	58	16	3013
2018	Human resources	25	34	25	9	4	1	2	60	14	639
2018	Financial management	28	33	23	10	4	1	2	63	14	375
2018	Procurement	20	43	24	7	2	2	2	66	9	47
2018	Real property	28	30	26	14	2	0	0	57	16	49
2018	Materiel management	20	41	15	17	7	0	0	61	24	13
2018	Information management	25	34	22	11	6	0	3	60	17	240
2018	Information technology	25	35	24	9	4	1	1	62	14	884
2018	Internal audit	34	24	24	6	12	0	0	58	18	84
2018	Evaluation	21	32	26	15	4	0	2	54	19	98
2018	Data sciences	38	25	21	10	5	0	1	64	15	153
2018	Policy	21	33	29	10	5	1	1	55	16	761
2018	Project management	21	34	24	12	8	0	1	55	20	740
2018	Other services to the public	24	29	26	10	8	2	2	55	18	1773
2018	None of the above	25	31	23	10	7	1	3	58	17	1188
2017	Client contact centre	28	28	23	11	5	1	4	59	17	3088
2017	Health care practitioners	21	25	25	19	8	1	1	47	27	148
2017	Federal regulators	33	25	24	9	8	1	0	59	17	98
2017	Compliance, inspection and enforcement	23	29	20	13	10	1	3	54	25	630
2017	Communications or public affairs	23	32	22	14	8	0	1	56	22	242
2017	Access to information and privacy	36	33	16	5	3	2	5	75	9	133
2017	Security	31	34	17	14	4	0	0	65	18	82
2017	Science and technology	40	21	18	12	2	0	7	65	15	40
2017	Legal services	30	37	25	6	3	0	0	67	9	36
2017	Administration and operations	26	32	23	10	7	1	2	59	17	3203
2017	Human resources	26	36	20	9	5	1	2	65	15	637
2017	Financial management	28	34	21	11	3	0	2	63	15	429
2017	Procurement	27	48	11	7	7	0	0	75	14	43
2017	Real property	39	28	20	13	0	0	0	67	13	52
2017	Materiel management	38	37	14	4	8	0	0	75	11	27
2017	Information management	30	33	22	9	4	0	2	64	13	240
2017	Information technology	31	34	20	8	4	1	1	67	12	918
2017	Internal audit	29	28	26	10	4	3	0	59	15	70
2017	Evaluation	29	38	14	11	6	0	2	68	18	87
2017	Data sciences	26	39	21	11	4	0	0	65	15	125
2017	Policy	26	32	23	11	6	1	1	59	17	760
2017	Project management	26	30	20	15	8	0	1	56	23	733
2017	Other services to the public	27	31	19	12	7	2	2	60	20	1902
2017	None of the above	28	29	21	12	6	1	3	59	19	1814

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	26	21	10	7	2	3	60	18	4346
2020	Health care practitioners	27	33	21	11	6	1	1	61	17	196
2020	Federal regulators	28	27	22	14	8	0	1	56	22	87
2020	Compliance, inspection and enforcement	13	22	25	20	17	1	0	36	38	853
2020	Communications or public affairs	28	31	19	13	8	0	0	59	21	264
2020	Access to information and privacy	40	34	15	6	3	1	2	76	8	178
2020	Security	25	28	16	25	3	1	1	55	29	106
2020	Science and technology	31	14	23	28	3	0	0	45	31	25
2020	Legal services	51	26	9	7	5	0	2	79	12	41
2020	Administration and operations	23	31	24	13	8	0	1	54	22	3931
2020	Human resources	28	31	23	11	5	0	1	60	17	839
2020	Financial management	32	34	16	10	5	1	1	68	16	467
2020	Procurement	33	28	17	16	3	0	3	63	20	69
2020	Real property	29	25	25	9	11	1	1	55	20	83
2020	Information management	33	29	17	14	5	0	1	64	19	277
2020	Information technology	27	35	20	11	6	1	0	63	17	927
2020	Internal audit	21	41	20	13	5	0	0	62	18	61
2020	Evaluation	22	32	28	10	7	1	0	54	18	123
2020	Data sciences	20	39	23	11	5	1	1	60	17	180
2020	Policy	19	31	27	13	8	1	0	51	22	996
2020	Project management	21	31	25	15	8	0	0	52	23	850
2020	Other services to the public	25	28	21	14	10	1	1	54	24	2374
2020	None of the above	24	30	22	14	7	1	2	55	22	1488
2019	Client contact centre	31	30	20	10	5	1	2	63	16	3051
2019	Health care practitioners	15	23	20	17	24	0	1	38	41	163
2019	Federal regulators	30	23	27	9	11	1	0	53	20	106
2019	Compliance, inspection and enforcement	20	27	28	15	9	1	1	48	24	711
2019	Communications or public affairs	28	37	23	9	2	0	1	66	11	262
2019	Access to information and privacy	34	23	24	11	2	2	4	61	14	132
2019	Security	17	31	25	15	7	2	4	51	23	100
2019	Science and technology	29	32	11	22	2	2	2	64	25	55
2019	Legal services	32	28	22	9	3	0	6	64	13	31
2019	Administration and operations	24	32	23	13	7	0	1	57	19	3127
2019	Human resources	24	31	25	13	6	1	1	56	19	737
2019	Financial management	29	33	24	9	3	1	1	63	12	426
2019	Procurement	22	37	25	11	3	0	2	60	14	57
2019	Real property	17	37	16	15	14	0	1	54	29	69
2019	Information management	26	34	21	12	7	0	1	60	19	257
2019	Information technology	26	31	22	12	7	0	1	59	19	893
2019	Internal audit	22	39	15	18	4	1	0	63	22	76
2019	Evaluation	24	35	26	11	2	1	2	61	12	130
2019	Data sciences	24	33	26	12	3	2	0	58	15	145
2019	Policy	21	37	24	11	6	0	1	58	17	886
2019	Project management	16	29	25	18	11	0	1	46	29	764
2019	Other services to the public	25	34	19	11	8	1	2	60	20	1923
2019	None of the above	27	32	20	12	6	1	1	61	19	1348
2018	Client contact centre	28	31	21	9	6	1	3	62	16	2977
2018	Health care practitioners	13	28	22	14	19	1	2	43	34	181
2018	Federal regulators	28	28	24	15	5	0	0	56	19	101
2018	Compliance, inspection and enforcement	16	26	26	19	10	0	1	44	30	698
2018	Communications or public affairs	22	36	22	12	7	0	0	58	19	239
2018	Access to information and privacy	33	33	22	6	2	0	5	69	8	111
2018	Security	22	30	23	17	5	3	0	54	23	62
2018	Science and technology	21	31	27	10	3	5	3	56	15	30
2018	Legal services	32	30	27	8	4	0	0	61	12	26
2018	Administration and operations	21	31	25	14	7	0	1	52	22	3012
2018	Human resources	21	31	30	11	5	0	2	53	17	641
2018	Financial management	21	33	23	13	8	1	2	55	21	376
2018	Procurement	24	34	22	15	2	0	5	60	17	47
2018	Real property	22	36	16	22	4	0	0	57	26	49
2018	Materiel management	34	12	7	39	7	0	0	46	47	13
2018	Information management	26	27	27	13	6	0	2	53	19	239
2018	Information technology	21	34	24	15	5	0	1	56	20	884
2018	Internal audit	25	34	21	12	8	0	0	59	21	84
2018	Evaluation	19	36	24	10	9	1	1	56	19	97
2018	Data sciences	29	33	21	10	5	1	1	63	16	153
2018	Policy	15	34	29	15	6	1	1	50	21	763
2018	Project management	15	28	28	16	12	0	1	44	28	742
2018	Other services to the public	23	29	24	14	9	1	2	53	23	1776
2018	None of the above	22	28	24	13	9	1	2	52	23	1188
2017	Client contact centre	31	29	20	10	5	1	4	63	16	3090
2017	Health care practitioners	20	28	25	18	7	1	2	49	26	148
2017	Federal regulators	24	25	24	15	10	1	1	49	26	98
2017	Compliance, inspection and enforcement	18	26	22	17	13	1	4	46	31	630
2017	Communications or public affairs	18	29	30	12	9	0	1	48	21	241
2017	Access to information and privacy	31	32	18	6	4	2	6	69	11	134
2017	Security	26	26	20	17	7	1	2	54	25	82
2017	Science and technology	26	20	35	14	2	0	4	47	17	40
2017	Legal services	37	22	27	6	6	0	3	61	12	36
2017	Administration and operations	21	30	24	14	8	1	2	52	22	3199
2017	Human resources	19	33	28	12	6	0	2	53	19	636
2017	Financial management	27	37	20	10	4	1	1	65	14	426
2017	Procurement	28	32	20	14	7	0	0	59	21	43
2017	Real property	24	29	29	19	0	0	0	53	19	52
2017	Materiel management	39	22	18	15	7	0	0	61	22	27
2017	Information management	25	31	23	12	7	0	1	57	20	241
2017	Information technology	21	34	23	15	5	1	1	56	21	917
2017	Internal audit	24	31	26	10	6	1	3	57	16	70
2017	Evaluation	31	36	19	8	6	0	1	67	14	87
2017	Data sciences	24	33	20	17	5	1	1	58	22	125
2017	Policy	18	33	28	12	6	1	1	52	19	760
2017	Project management	16	28	24	17	13	0	1	45	31	734
2017	Other services to the public	26	30	22	10	8	1	3	59	18	1900
2017	None of the above	22	30	21	13	9	1	3	54	23	1813

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	27	17	9	5	1	2	68	14	4345
2020	Health care practitioners	40	29	17	7	6	2	0	70	13	197
2020	Federal regulators	42	24	13	9	10	0	2	67	19	89
2020	Compliance, inspection and enforcement	20	28	23	16	14	0	0	47	30	853
2020	Communications or public affairs	35	28	18	10	8	0	0	63	19	266
2020	Access to information and privacy	53	21	16	5	3	0	1	75	9	177
2020	Security	32	35	11	16	5	1	0	68	21	106
2020	Science and technology	35	18	25	19	4	0	0	52	23	25
2020	Legal services	42	41	5	0	10	2	0	85	10	41
2020	Administration and operations	31	32	21	10	6	0	1	63	16	3921
2020	Human resources	38	28	19	10	4	0	1	67	14	840
2020	Financial management	39	30	18	7	4	0	2	70	12	470
2020	Procurement	51	17	12	12	6	0	2	70	18	70
2020	Real property	32	26	21	8	11	1	1	60	19	83
2020	Information management	34	30	20	11	4	1	0	65	15	277
2020	Information technology	34	34	17	10	4	1	1	68	15	926
2020	Internal audit	31	26	18	17	8	0	0	57	25	61
2020	Evaluation	29	35	18	9	8	1	1	65	17	125
2020	Data sciences	26	32	25	11	7	0	0	57	18	180
2020	Policy	24	33	22	12	9	0	0	57	21	999
2020	Project management	25	30	26	11	7	0	0	56	18	851
2020	Other services to the public	33	29	19	10	6	1	1	63	17	2379
2020	None of the above	32	31	17	11	6	1	2	65	17	1488
2019	Client contact centre	39	30	17	8	4	1	1	71	12	3052
2019	Health care practitioners	28	25	19	13	13	1	2	53	27	162
2019	Federal regulators	36	30	17	9	8	0	0	66	17	105
2019	Compliance, inspection and enforcement	28	31	20	13	7	0	1	60	20	710
2019	Communications or public affairs	27	36	21	9	6	1	0	64	15	263
2019	Access to information and privacy	43	19	19	13	2	0	3	64	16	132
2019	Security	23	38	18	11	5	1	4	63	18	101
2019	Science and technology	25	33	15	16	7	2	2	60	24	55
2019	Legal services	31	34	14	16	3	0	3	66	19	32
2019	Administration and operations	30	33	19	12	5	0	1	64	17	3123
2019	Human resources	31	30	21	10	6	0	1	62	17	732
2019	Financial management	29	33	21	9	5	1	1	64	15	427
2019	Procurement	30	37	20	9	3	0	0	68	12	57
2019	Real property	26	19	25	15	14	0	1	46	29	69
2019	Information management	29	34	18	14	6	0	0	63	20	258
2019	Information technology	30	33	19	11	6	0	1	64	17	891
2019	Internal audit	34	33	15	14	4	1	0	67	18	77
2019	Evaluation	29	31	19	12	7	1	2	62	19	128
2019	Data sciences	27	36	22	7	7	1	0	63	14	144
2019	Policy	21	33	23	14	7	0	1	55	22	884
2019	Project management	21	29	22	16	12	0	1	51	28	762
2019	Other services to the public	36	30	17	9	6	1	1	67	15	1921
2019	None of the above	32	30	21	8	6	1	1	64	15	1341
2018	Client contact centre	36	31	18	7	4	0	3	69	12	2973
2018	Health care practitioners	28	25	21	14	10	1	1	54	25	182
2018	Federal regulators	34	27	20	13	4	0	3	62	17	100
2018	Compliance, inspection and enforcement	26	28	24	13	8	0	1	55	21	697
2018	Communications or public affairs	21	35	22	13	8	0	0	57	21	242
2018	Access to information and privacy	34	38	15	6	4	2	2	74	10	111
2018	Security	27	21	42	7	2	0	2	49	8	61
2018	Science and technology	21	38	20	15	3	0	3	61	19	30
2018	Legal services	15	55	23	6	0	0	0	70	6	26
2018	Administration and operations	26	32	23	11	6	0	1	59	18	3015
2018	Human resources	24	32	24	12	6	0	1	57	18	640
2018	Financial management	24	32	23	14	5	0	1	57	20	374
2018	Procurement	24	31	19	19	4	0	2	56	24	47
2018	Real property	25	29	24	12	10	0	0	54	22	50
2018	Materiel management	25	29	0	32	15	0	0	53	47	13
2018	Information management	27	30	21	12	8	0	1	58	20	239
2018	Information technology	22	34	23	14	5	0	1	57	20	884
2018	Internal audit	37	25	18	8	11	0	1	63	19	84
2018	Evaluation	20	35	27	8	8	0	1	56	17	98
2018	Data sciences	28	28	22	12	10	0	1	57	21	153
2018	Policy	19	32	28	11	10	1	1	51	21	758
2018	Project management	18	24	27	18	12	0	1	42	30	741
2018	Other services to the public	30	30	20	10	6	1	2	62	17	1770
2018	None of the above	27	28	22	11	8	1	2	57	20	1189
2017	Client contact centre	37	30	16	8	4	1	4	71	13	3088
2017	Health care practitioners	27	34	20	12	6	0	1	62	18	148
2017	Federal regulators	28	30	19	12	9	0	2	60	21	98
2017	Compliance, inspection and enforcement	27	29	18	12	10	1	2	58	23	633
2017	Communications or public affairs	26	26	26	11	10	0	0	53	21	242
2017	Access to information and privacy	44	23	15	5	5	1	6	73	11	134
2017	Security	30	23	28	11	7	0	1	53	18	81
2017	Science and technology	23	21	27	16	5	0	7	48	23	40
2017	Legal services	39	29	19	8	6	0	0	67	14	36
2017	Administration and operations	28	30	21	11	6	1	3	60	18	3201
2017	Human resources	26	35	19	12	6	0	2	62	19	637
2017	Financial management	25	34	21	12	6	1	1	60	18	429
2017	Procurement	27	38	16	12	7	0	0	65	19	42
2017	Real property	22	33	23	20	0	2	0	56	21	52
2017	Materiel management	39	22	25	7	8	0	0	61	15	27
2017	Information management	28	35	21	10	4	0	2	64	15	240
2017	Information technology	26	34	23	11	5	0	1	60	17	917
2017	Internal audit	33	28	24	9	6	0	0	62	14	70
2017	Evaluation	41	28	16	10	4	0	2	70	14	87
2017	Data sciences	25	26	24	19	6	0	1	51	25	125
2017	Policy	19	34	25	13	8	0	1	54	21	760
2017	Project management	21	26	23	16	12	0	1	48	28	735
2017	Other services to the public	34	31	16	9	5	1	3	68	15	1899
2017	None of the above	30	29	18	12	7	1	3	61	20	1813

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	25	15	7	6	1	2	71	13	4329
2020	Health care practitioners	49	31	8	7	4	1	0	81	10	194
2020	Federal regulators	45	26	16	3	9	0	1	72	12	89
2020	Compliance, inspection and enforcement	40	24	17	9	8	1	1	65	17	849
2020	Communications or public affairs	49	24	17	4	5	1	0	74	9	266
2020	Access to information and privacy	57	18	13	5	4	1	2	77	10	178
2020	Security	50	31	8	5	4	2	0	83	9	106
2020	Science and technology	41	25	7	16	7	4	0	69	24	25
2020	Legal services	59	20	7	9	2	0	3	81	12	42
2020	Administration and operations	45	25	15	7	6	0	1	72	13	3926
2020	Human resources	50	25	13	6	4	0	1	76	11	841
2020	Financial management	46	32	11	5	5	0	2	79	9	467
2020	Procurement	50	24	13	6	4	1	2	76	10	69
2020	Real property	55	19	12	9	2	1	1	75	12	83
2020	Information management	53	25	11	6	4	0	1	78	10	276
2020	Information technology	54	25	12	5	3	1	0	80	8	930
2020	Internal audit	43	25	18	8	3	2	0	70	12	60
2020	Evaluation	47	27	12	4	6	2	2	77	10	124
2020	Data sciences	43	31	15	7	3	1	0	75	10	179
2020	Policy	46	26	14	7	5	1	0	73	12	998
2020	Project management	48	25	15	7	4	0	0	74	11	850
2020	Other services to the public	44	26	13	7	7	1	2	72	14	2370
2020	None of the above	43	27	13	8	6	1	2	72	14	1483
2019	Client contact centre	36	28	17	10	7	1	1	65	18	3047
2019	Health care practitioners	40	20	16	10	13	0	1	61	23	163
2019	Federal regulators	36	28	15	9	10	1	1	65	19	105
2019	Compliance, inspection and enforcement	35	28	18	12	6	0	1	63	19	706
2019	Communications or public affairs	54	23	12	7	4	0	0	77	11	263
2019	Access to information and privacy	45	19	19	10	4	1	2	66	15	131
2019	Security	45	23	12	8	5	2	5	73	15	101
2019	Science and technology	44	33	9	7	4	2	0	79	11	53
2019	Legal services	53	19	17	9	3	0	0	71	12	31
2019	Administration and operations	39	28	14	9	8	1	1	68	17	3124
2019	Human resources	41	28	15	8	6	1	1	70	15	735
2019	Financial management	46	27	14	7	5	1	1	74	12	429
2019	Procurement	44	30	10	10	7	0	0	73	17	57
2019	Real property	40	32	14	8	4	0	3	73	13	69
2019	Information management	45	27	12	10	5	0	2	73	15	258
2019	Information technology	52	24	13	5	4	1	1	77	10	893
2019	Internal audit	42	28	11	15	4	0	0	70	19	77
2019	Evaluation	37	31	11	14	5	2	1	69	19	130
2019	Data sciences	50	24	13	8	4	1	0	75	12	145
2019	Policy	47	25	13	7	6	0	1	74	13	884
2019	Project management	41	25	17	8	9	0	1	66	17	763
2019	Other services to the public	37	28	15	9	8	1	1	67	18	1920
2019	None of the above	39	28	15	7	8	1	1	69	16	1341

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	28	22	11	7	0	1	60	18	4343
2020	Health care practitioners	19	34	27	12	8	0	1	53	20	196
2020	Federal regulators	27	33	17	15	7	0	1	61	22	88
2020	Compliance, inspection and enforcement	25	29	23	13	9	0	0	54	23	853
2020	Communications or public affairs	31	32	23	8	7	0	0	63	15	266
2020	Access to information and privacy	42	27	19	7	4	1	1	70	11	178
2020	Security	35	25	19	8	12	1	0	61	20	106
2020	Science and technology	32	35	11	15	7	0	0	67	22	25
2020	Legal services	32	28	19	11	8	2	0	61	19	41
2020	Administration and operations	31	31	21	10	7	0	0	62	17	3924
2020	Human resources	32	31	21	10	5	0	1	64	15	843
2020	Financial management	31	36	21	7	5	0	1	67	12	471
2020	Procurement	34	36	13	7	6	1	3	73	13	70
2020	Real property	32	31	20	6	8	1	1	65	15	82
2020	Information management	38	32	16	10	5	0	0	69	14	276
2020	Information technology	42	29	17	8	3	1	1	71	12	927
2020	Internal audit	26	42	18	11	3	0	0	68	14	61
2020	Evaluation	26	32	26	11	3	0	1	59	15	125
2020	Data sciences	35	27	22	10	7	0	0	62	17	180
2020	Policy	25	30	25	13	7	0	0	56	20	994
2020	Project management	33	30	20	11	6	0	0	63	17	855
2020	Other services to the public	31	31	19	10	7	0	1	63	18	2380
2020	None of the above	31	30	18	12	8	0	1	62	20	1488

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	24	24	18	15	0	1	42	33	4353
2020	Health care practitioners	12	30	27	18	13	0	0	42	31	196
2020	Federal regulators	27	19	26	14	11	2	1	47	26	89
2020	Compliance, inspection and enforcement	13	21	22	21	22	0	0	35	43	854
2020	Communications or public affairs	35	25	22	10	7	0	0	60	17	266
2020	Access to information and privacy	37	26	20	11	5	0	1	63	17	179
2020	Security	25	28	27	15	4	0	1	54	19	106
2020	Science and technology	26	34	25	8	7	0	0	60	16	25
2020	Legal services	41	28	11	16	3	0	0	69	19	41
2020	Administration and operations	22	27	23	15	12	0	0	49	27	3931
2020	Human resources	26	29	25	13	7	0	0	55	20	842
2020	Financial management	32	32	19	9	7	0	1	64	17	468
2020	Procurement	30	30	16	10	8	1	3	64	19	70
2020	Real property	28	21	26	12	9	2	1	51	22	83
2020	Information management	33	30	16	12	8	1	1	64	20	277
2020	Information technology	32	33	21	9	5	1	1	65	14	928
2020	Internal audit	23	34	25	7	11	0	0	57	18	61
2020	Evaluation	24	36	17	12	9	1	1	61	22	124
2020	Data sciences	28	37	20	11	4	0	0	64	15	180
2020	Policy	26	31	25	11	6	0	0	58	17	999
2020	Project management	26	28	24	14	9	0	0	54	23	854
2020	Other services to the public	17	25	23	18	16	0	0	42	35	2381
2020	None of the above	22	26	23	12	14	1	1	49	27	1485
2019	Client contact centre	25	28	22	13	10	0	1	54	24	3047
2019	Health care practitioners	12	14	25	20	28	0	1	27	48	161
2019	Federal regulators	34	21	22	12	10	1	0	56	22	104
2019	Compliance, inspection and enforcement	20	27	25	16	12	0	0	47	28	710
2019	Communications or public affairs	45	30	16	6	2	0	1	76	8	260
2019	Access to information and privacy	42	25	17	10	3	1	2	69	14	131
2019	Security	21	36	25	9	4	1	4	60	14	101
2019	Science and technology	28	37	15	13	4	2	2	68	17	55
2019	Legal services	32	26	27	9	3	0	3	60	12	31
2019	Administration and operations	27	29	22	13	8	0	1	57	21	3116
2019	Human resources	27	31	22	11	7	0	1	59	19	729
2019	Financial management	31	36	21	8	3	1	0	67	12	427
2019	Procurement	21	33	21	20	5	0	0	54	25	56
2019	Real property	32	29	16	15	7	0	1	61	22	69
2019	Information management	34	28	22	10	4	0	2	64	14	258
2019	Information technology	34	31	19	10	5	0	1	66	15	892
2019	Internal audit	35	31	15	14	4	0	1	66	18	76
2019	Evaluation	33	23	22	13	5	4	1	59	18	130
2019	Data sciences	49	27	13	7	4	1	0	76	11	144
2019	Policy	37	29	20	8	4	0	1	68	12	882
2019	Project management	26	31	23	11	8	0	1	57	19	761
2019	Other services to the public	25	28	22	13	11	1	1	53	24	1922
2019	None of the above	29	31	19	10	9	1	1	62	19	1335
2018	Client contact centre	21	29	26	14	9	0	1	50	23	2962
2018	Health care practitioners	20	29	23	16	12	0	0	50	28	178
2018	Federal regulators	27	27	24	11	11	0	0	54	21	101
2018	Compliance, inspection and enforcement	18	24	25	19	13	0	0	43	32	695
2018	Communications or public affairs	28	35	22	10	5	0	0	62	15	241
2018	Access to information and privacy	30	35	15	14	5	0	1	66	19	111
2018	Security	20	32	22	18	6	2	0	53	24	62
2018	Science and technology	28	24	20	17	3	5	3	57	22	30
2018	Legal services	17	39	15	17	8	0	4	58	26	25
2018	Administration and operations	22	30	24	14	9	0	1	52	24	3002
2018	Human resources	23	29	28	11	7	0	1	53	19	635
2018	Financial management	22	30	29	14	4	1	1	53	18	372
2018	Procurement	28	26	15	23	6	0	2	55	30	47
2018	Real property	28	20	22	20	10	0	0	48	30	50
2018	Materiel management	17	12	24	39	7	0	0	29	47	13
2018	Information management	32	32	19	9	6	0	1	65	16	239
2018	Information technology	27	32	20	13	6	0	1	61	19	881
2018	Internal audit	25	37	25	5	8	0	0	62	13	83
2018	Evaluation	19	33	25	16	6	0	1	52	23	98
2018	Data sciences	37	29	26	5	1	1	1	67	7	152
2018	Policy	27	35	21	12	4	1	1	62	17	757
2018	Project management	22	30	25	13	10	0	1	52	23	742
2018	Other services to the public	20	27	26	14	11	1	1	48	25	1768
2018	None of the above	26	26	25	12	10	0	1	52	23	1186
2017	Client contact centre	21	31	24	13	9	0	1	53	22	3080
2017	Health care practitioners	29	22	24	15	5	2	4	54	21	148
2017	Federal regulators	15	28	31	12	12	0	2	44	25	98
2017	Compliance, inspection and enforcement	18	26	26	15	14	1	1	45	29	633
2017	Communications or public affairs	28	34	22	9	5	1	2	63	14	242
2017	Access to information and privacy	39	25	17	6	3	3	7	71	10	134
2017	Security	22	31	30	11	5	1	0	54	16	82
2017	Science and technology	23	28	16	21	5	0	7	55	28	40
2017	Legal services	29	32	22	14	3	0	0	61	17	35
2017	Administration and operations	23	29	22	14	10	1	2	53	24	3196
2017	Human resources	19	33	25	13	9	0	1	53	22	634
2017	Financial management	25	37	22	10	3	1	2	64	14	428
2017	Procurement	17	26	26	25	7	0	0	42	32	43
2017	Real property	26	33	21	14	6	0	2	59	19	52
2017	Materiel management	42	23	14	11	11	0	0	65	21	27
2017	Information management	32	30	18	10	8	1	1	64	18	239
2017	Information technology	29	32	21	11	5	0	1	62	17	915
2017	Internal audit	25	27	26	14	7	0	1	52	21	70
2017	Evaluation	33	31	23	9	2	0	1	65	12	87
2017	Data sciences	30	39	18	7	4	1	0	70	12	125
2017	Policy	30	31	21	12	4	1	2	63	16	757
2017	Project management	24	30	21	14	9	1	1	55	24	734
2017	Other services to the public	24	28	23	12	11	1	1	53	23	1897
2017	None of the above	24	29	22	13	9	1	2	54	23	1813

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	23	12	5	3	0	2	80	8	4341
2020	Health care practitioners	49	33	11	4	2	0	0	83	6	197
2020	Federal regulators	47	32	12	7	1	1	0	80	8	87
2020	Compliance, inspection and enforcement	53	27	13	4	2	0	1	81	6	852
2020	Communications or public affairs	54	25	13	4	2	0	1	80	7	267
2020	Access to information and privacy	64	18	6	6	2	0	3	85	9	177
2020	Security	59	27	9	1	1	0	2	88	2	106
2020	Science and technology	66	7	12	11	3	0	0	73	15	25
2020	Legal services	54	18	21	2	5	0	0	72	8	42
2020	Administration and operations	55	26	12	4	2	0	1	82	6	3920
2020	Human resources	55	26	11	4	2	0	2	83	6	839
2020	Financial management	59	25	9	3	2	0	3	86	5	469
2020	Procurement	57	16	15	6	1	1	3	77	7	69
2020	Real property	57	28	7	2	0	1	5	90	2	84
2020	Information management	60	28	5	4	2	0	1	89	6	273
2020	Information technology	63	24	8	3	1	0	1	88	4	930
2020	Internal audit	48	39	9	2	2	0	0	87	3	61
2020	Evaluation	51	30	11	4	2	0	2	83	6	124
2020	Data sciences	52	30	11	4	2	0	2	83	6	179
2020	Policy	48	27	16	6	2	0	1	76	8	993
2020	Project management	57	25	11	4	2	0	1	84	5	853
2020	Other services to the public	56	23	12	4	4	0	2	80	8	2364
2020	None of the above	55	24	12	4	2	0	2	81	6	1485
2019	Client contact centre	49	23	14	7	5	0	2	74	12	3041
2019	Health care practitioners	36	22	17	10	13	0	2	59	23	161
2019	Federal regulators	40	27	12	9	10	1	1	68	19	106
2019	Compliance, inspection and enforcement	43	27	15	7	6	0	2	71	14	708
2019	Communications or public affairs	55	23	11	6	4	0	1	79	10	261
2019	Access to information and privacy	52	27	13	3	2	0	4	81	5	132
2019	Security	55	20	13	5	2	1	4	79	7	99
2019	Science and technology	56	11	16	4	7	2	4	71	12	54
2019	Legal services	53	25	11	6	6	0	0	77	11	32
2019	Administration and operations	50	25	13	6	4	0	2	77	10	3121
2019	Human resources	53	23	12	6	3	0	2	78	10	734
2019	Financial management	53	23	14	6	2	0	1	78	8	425
2019	Procurement	50	24	12	11	4	0	0	74	14	57
2019	Real property	65	22	7	3	3	0	1	88	6	69
2019	Information management	53	21	15	5	4	0	2	75	10	256
2019	Information technology	62	19	9	4	3	0	2	83	8	894
2019	Internal audit	52	29	5	10	4	0	0	81	14	76
2019	Evaluation	40	18	18	8	13	1	2	60	22	129
2019	Data sciences	53	22	12	8	2	1	1	76	11	145
2019	Policy	47	24	15	6	6	0	1	72	12	885
2019	Project management	49	25	12	6	6	0	2	76	12	761
2019	Other services to the public	45	25	15	7	6	0	2	72	13	1920
2019	None of the above	47	25	14	6	5	1	3	75	11	1343
2018	Client contact centre	49	23	14	6	4	0	4	75	11	2963
2018	Health care practitioners	26	28	22	6	15	0	2	56	22	182
2018	Federal regulators	40	26	18	8	8	0	1	66	16	100
2018	Compliance, inspection and enforcement	44	23	14	9	6	0	2	70	16	695
2018	Communications or public affairs	44	24	20	5	6	0	1	68	12	241
2018	Access to information and privacy	59	24	10	1	2	0	4	86	3	111
2018	Security	56	14	16	6	3	0	4	73	10	61
2018	Science and technology	66	16	5	10	0	0	3	85	10	30
2018	Legal services	39	29	21	0	0	4	8	77	0	26
2018	Administration and operations	46	26	14	7	5	0	3	73	12	3008
2018	Human resources	49	25	14	5	5	0	2	76	9	638
2018	Financial management	51	19	16	7	5	1	2	72	12	374
2018	Procurement	44	27	18	4	2	0	5	74	7	45
2018	Real property	57	27	8	6	2	0	0	84	8	50
2018	Materiel management	46	39	0	15	0	0	0	85	15	13
2018	Information management	49	25	14	7	3	0	2	76	10	240
2018	Information technology	53	21	12	6	4	0	3	77	11	879
2018	Internal audit	50	26	10	3	6	0	6	80	9	84
2018	Evaluation	30	38	19	8	2	0	3	71	10	97
2018	Data sciences	55	18	13	7	3	0	4	75	11	153
2018	Policy	42	26	18	7	6	0	1	69	12	754
2018	Project management	45	25	14	7	8	0	2	71	15	739
2018	Other services to the public	44	24	14	8	6	0	4	71	14	1766
2018	None of the above	47	22	14	7	7	0	3	71	14	1179
2017	Client contact centre	48	25	15	6	4	0	2	75	10	3092
2017	Health care practitioners	25	28	27	10	9	0	1	54	20	148
2017	Federal regulators	45	28	13	8	6	0	0	73	14	98
2017	Compliance, inspection and enforcement	43	23	14	9	7	0	4	69	16	632
2017	Communications or public affairs	50	20	17	6	5	0	0	71	12	242
2017	Access to information and privacy	60	22	10	2	3	2	2	85	5	134
2017	Security	52	16	19	5	6	0	2	69	11	82
2017	Science and technology	51	19	16	2	2	0	10	77	5	40
2017	Legal services	51	29	9	3	8	0	0	80	11	36
2017	Administration and operations	47	25	14	6	4	0	2	74	11	3208
2017	Human resources	51	24	14	6	3	0	2	76	9	636
2017	Financial management	49	24	12	7	6	0	2	75	13	431
2017	Procurement	61	16	14	5	0	0	4	81	5	43
2017	Real property	58	26	10	6	0	0	0	84	6	52
2017	Materiel management	49	37	8	7	0	0	0	85	7	27
2017	Information management	51	28	11	7	2	0	1	80	9	240
2017	Information technology	57	21	11	5	4	0	2	79	10	921
2017	Internal audit	52	23	13	8	3	0	1	76	11	70
2017	Evaluation	44	23	16	10	7	0	0	67	17	87
2017	Data sciences	49	29	12	6	3	1	1	79	9	126
2017	Policy	45	25	15	10	4	0	1	71	14	763
2017	Project management	46	20	15	8	8	0	2	68	17	736
2017	Other services to the public	46	25	14	7	5	0	3	74	12	1899
2017	None of the above	49	23	14	7	5	0	3	74	12	1815

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	33	17	8	4	0	1	71	11	4338
2020	Health care practitioners	25	40	24	8	4	0	0	64	12	197
2020	Federal regulators	26	37	20	14	2	0	0	63	17	89
2020	Compliance, inspection and enforcement	31	34	20	10	4	0	0	66	14	854
2020	Communications or public affairs	28	35	21	11	4	0	0	64	15	265
2020	Access to information and privacy	42	31	16	9	3	0	1	73	11	179
2020	Security	40	42	11	5	1	0	1	83	6	106
2020	Science and technology	28	30	28	10	3	0	0	58	14	25
2020	Legal services	36	33	16	12	0	3	0	71	12	41
2020	Administration and operations	34	36	18	7	4	0	1	71	11	3922
2020	Human resources	32	34	20	8	6	0	0	66	14	842
2020	Financial management	33	35	20	7	4	0	1	69	11	470
2020	Procurement	38	20	17	13	12	0	0	58	25	70
2020	Real property	30	39	25	2	1	1	2	71	4	84
2020	Information management	39	41	13	4	2	0	0	81	6	274
2020	Information technology	45	33	13	6	2	0	1	78	8	925
2020	Internal audit	31	44	20	3	2	0	0	75	5	60
2020	Evaluation	23	39	23	10	6	0	0	61	16	124
2020	Data sciences	23	38	28	7	5	0	0	61	12	178
2020	Policy	21	35	26	11	6	0	0	56	18	995
2020	Project management	31	34	20	10	5	0	0	65	15	850
2020	Other services to the public	37	35	17	6	4	0	0	72	11	2370
2020	None of the above	36	33	18	7	4	0	1	70	11	1487

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	16	7	3	2	1	4	87	5	4327
2020	Health care practitioners	61	21	8	3	2	0	5	86	6	196
2020	Federal regulators	65	12	9	4	3	2	3	82	8	88
2020	Compliance, inspection and enforcement	68	17	7	3	1	1	3	88	4	848
2020	Communications or public affairs	75	10	8	1	1	0	4	89	2	266
2020	Access to information and privacy	72	16	5	2	1	1	2	91	3	180
2020	Security	66	21	5	0	1	0	6	93	1	106
2020	Science and technology	70	11	12	3	0	0	4	84	3	25
2020	Legal services	81	7	2	2	0	0	8	95	3	40
2020	Administration and operations	69	17	6	2	2	1	4	90	4	3920
2020	Human resources	69	15	6	2	2	0	5	90	4	845
2020	Financial management	68	21	5	2	1	1	3	92	3	469
2020	Procurement	79	8	6	3	0	0	4	91	3	70
2020	Real property	75	19	1	1	0	1	2	98	1	83
2020	Information management	73	15	7	1	0	0	3	91	1	273
2020	Information technology	74	14	6	2	1	0	3	91	3	928
2020	Internal audit	65	25	3	2	2	0	3	93	4	61
2020	Evaluation	60	21	8	3	2	0	7	87	5	123
2020	Data sciences	68	23	3	1	1	1	3	94	2	178
2020	Policy	67	16	7	3	1	1	5	88	5	990
2020	Project management	69	17	7	2	1	0	4	89	3	853
2020	Other services to the public	68	16	7	2	2	1	4	89	4	2369
2020	None of the above	66	17	6	3	2	1	5	89	5	1486
2019	Client contact centre	66	15	7	3	2	1	6	87	6	3049
2019	Health care practitioners	57	18	6	5	5	1	9	82	11	162
2019	Federal regulators	63	17	7	3	4	2	6	86	7	106
2019	Compliance, inspection and enforcement	67	13	6	3	3	1	9	88	6	707
2019	Communications or public affairs	73	9	5	1	2	0	9	91	3	261
2019	Access to information and privacy	70	13	7	3	1	0	7	89	3	129
2019	Security	74	12	5	0	0	2	8	95	0	100
2019	Science and technology	64	11	3	5	4	2	11	86	10	55
2019	Legal services	59	13	5	3	3	0	17	87	7	32
2019	Administration and operations	69	13	6	2	2	1	7	88	5	3118
2019	Human resources	69	14	7	2	2	1	5	89	4	734
2019	Financial management	68	16	5	2	2	1	5	90	5	427
2019	Procurement	79	11	4	0	0	0	7	96	0	57
2019	Real property	81	11	3	0	0	0	5	97	0	69
2019	Information management	73	12	6	2	1	0	5	90	4	259
2019	Information technology	72	14	5	2	2	1	5	90	5	890
2019	Internal audit	72	10	8	1	1	0	8	89	3	74
2019	Evaluation	58	11	10	7	5	2	8	76	12	130
2019	Data sciences	70	13	6	3	1	1	6	88	5	145
2019	Policy	70	13	5	3	2	0	7	89	5	884
2019	Project management	65	14	8	2	3	1	7	86	6	758
2019	Other services to the public	64	16	6	2	3	1	8	87	6	1922
2019	None of the above	66	14	6	3	2	1	8	88	6	1344
2018	Client contact centre	63	16	8	3	3	1	6	85	6	2971
2018	Health care practitioners	52	20	10	5	6	0	7	77	12	181
2018	Federal regulators	56	21	10	3	6	1	4	80	9	101
2018	Compliance, inspection and enforcement	64	15	6	4	4	1	6	84	9	698
2018	Communications or public affairs	66	17	6	3	2	1	4	87	6	241
2018	Access to information and privacy	63	20	4	3	2	1	8	90	5	111
2018	Security	67	12	10	3	2	2	5	84	5	61
2018	Science and technology	70	13	10	0	3	0	3	86	3	30
2018	Legal services	59	16	0	0	5	8	12	93	7	25
2018	Administration and operations	61	18	8	3	3	1	6	85	7	3008
2018	Human resources	66	16	6	2	3	1	6	88	6	641
2018	Financial management	65	12	11	4	2	0	7	83	6	370
2018	Procurement	67	18	9	2	0	0	4	89	2	47
2018	Real property	71	13	2	6	2	0	6	89	9	49
2018	Materiel management	92	0	8	0	0	0	0	92	0	12
2018	Information management	68	14	8	3	2	0	5	86	6	239
2018	Information technology	64	17	6	3	3	1	6	87	7	882
2018	Internal audit	59	20	10	3	2	0	7	84	5	84
2018	Evaluation	58	24	8	3	1	1	5	87	5	98
2018	Data sciences	74	10	7	1	3	1	4	88	4	153
2018	Policy	65	16	7	3	2	1	6	87	5	760
2018	Project management	61	16	8	3	5	0	6	82	9	737
2018	Other services to the public	60	17	9	4	4	1	6	82	8	1768
2018	None of the above	63	14	8	4	5	1	6	82	9	1186

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	79	8	4	2	2	1	3	91	4	4328
2020	Health care practitioners	85	7	2	1	2	1	2	95	3	195
2020	Federal regulators	81	6	3	3	6	0	1	88	9	88
2020	Compliance, inspection and enforcement	78	9	5	2	3	1	2	89	5	854
2020	Communications or public affairs	82	6	4	3	1	0	3	91	5	264
2020	Access to information and privacy	81	7	4	2	1	2	3	93	3	179
2020	Security	80	4	5	5	1	1	3	88	7	106
2020	Science and technology	73	4	3	4	7	4	3	84	13	25
2020	Legal services	83	7	2	2	0	0	5	95	2	42
2020	Administration and operations	78	9	4	2	2	1	3	90	5	3913
2020	Human resources	78	9	3	3	2	1	4	91	5	837
2020	Financial management	80	9	3	3	2	0	3	91	5	470
2020	Procurement	85	5	4	3	0	1	1	92	3	70
2020	Real property	85	8	2	1	1	1	2	96	2	84
2020	Information management	83	8	2	1	1	2	1	95	2	274
2020	Information technology	83	7	3	1	2	1	3	94	3	927
2020	Internal audit	87	10	3	0	0	0	0	97	0	61
2020	Evaluation	79	9	3	2	3	1	3	91	6	124
2020	Data sciences	81	7	6	3	2	1	1	90	4	179
2020	Policy	78	9	5	3	2	1	3	90	5	993
2020	Project management	78	9	3	3	2	1	3	91	6	850
2020	Other services to the public	78	9	4	2	2	1	4	92	5	2369
2020	None of the above	79	8	4	2	2	1	4	92	4	1482
2019	Client contact centre	71	12	6	4	4	1	3	86	8	3060
2019	Health care practitioners	71	13	9	1	4	0	2	85	5	161
2019	Federal regulators	68	14	4	3	7	1	2	85	11	105
2019	Compliance, inspection and enforcement	66	15	5	6	5	0	2	84	11	710
2019	Communications or public affairs	73	11	8	3	3	1	3	86	5	264
2019	Access to information and privacy	67	12	8	6	3	0	4	82	10	130
2019	Security	71	12	4	4	3	2	4	88	7	101
2019	Science and technology	78	11	5	0	0	4	2	94	0	55
2019	Legal services	68	19	0	5	3	0	5	92	8	33
2019	Administration and operations	69	12	7	4	4	1	3	84	9	3125
2019	Human resources	70	12	7	4	5	1	3	85	9	738
2019	Financial management	68	13	5	5	4	2	4	85	10	429
2019	Procurement	76	14	0	3	2	0	5	94	6	57
2019	Real property	75	12	4	3	1	3	1	91	4	69
2019	Information management	68	13	7	5	4	1	2	84	9	258
2019	Information technology	79	10	4	2	2	0	3	92	4	896
2019	Internal audit	65	15	6	1	4	4	5	88	6	75
2019	Evaluation	60	13	8	6	8	3	3	77	14	131
2019	Data sciences	71	10	8	3	4	2	2	84	8	142
2019	Policy	72	12	6	3	3	1	3	87	7	882
2019	Project management	67	11	7	5	6	1	4	82	11	765
2019	Other services to the public	69	12	7	3	4	1	4	85	8	1927
2019	None of the above	70	12	5	3	5	1	4	86	8	1343
2018	Client contact centre	69	13	6	4	3	1	5	86	7	2974
2018	Health care practitioners	61	18	7	5	2	0	8	85	8	180
2018	Federal regulators	66	12	13	4	4	0	1	80	8	101
2018	Compliance, inspection and enforcement	65	14	6	4	5	1	5	83	10	700
2018	Communications or public affairs	73	11	7	3	3	1	2	87	6	242
2018	Access to information and privacy	68	15	7	2	2	1	5	88	5	111
2018	Security	69	8	13	0	5	0	5	81	6	62
2018	Science and technology	71	12	7	3	3	0	3	86	7	29
2018	Legal services	61	12	8	0	5	2	12	85	6	26
2018	Administration and operations	67	14	6	4	4	1	4	85	8	3009
2018	Human resources	74	10	6	2	3	1	5	89	5	635
2018	Financial management	66	13	8	4	4	1	4	84	8	372
2018	Procurement	76	8	4	7	2	0	2	87	9	46
2018	Real property	75	11	2	0	4	2	6	94	4	50
2018	Materiel management	71	7	12	0	0	9	0	87	0	13
2018	Information management	67	11	7	6	4	1	5	82	11	240
2018	Information technology	74	10	4	2	3	2	5	90	5	880
2018	Internal audit	67	12	6	3	6	0	6	84	10	84
2018	Evaluation	65	10	10	5	1	1	9	83	6	98
2018	Data sciences	74	9	6	5	1	1	3	87	7	152
2018	Policy	70	13	8	2	3	1	3	86	6	760
2018	Project management	66	14	6	3	4	1	6	86	8	740
2018	Other services to the public	65	14	6	4	5	1	5	85	9	1765
2018	None of the above	65	13	6	4	5	1	6	83	10	1186
2017	Client contact centre	70	13	5	3	3	1	5	87	7	3095
2017	Health care practitioners	64	19	6	4	1	1	5	88	5	148
2017	Federal regulators	68	16	5	4	6	0	1	85	10	97
2017	Compliance, inspection and enforcement	63	15	6	5	5	1	5	83	11	632
2017	Communications or public affairs	67	16	7	4	3	1	1	86	7	242
2017	Access to information and privacy	69	14	5	2	3	1	6	89	6	133
2017	Security	71	13	4	3	5	0	5	88	8	82
2017	Science and technology	67	2	7	9	7	0	7	75	18	40
2017	Legal services	67	16	11	3	0	0	3	86	3	36
2017	Administration and operations	67	14	6	4	4	1	4	86	8	3209
2017	Human resources	73	10	5	3	2	0	5	88	6	638
2017	Financial management	71	12	5	3	4	1	4	87	7	432
2017	Procurement	75	12	4	5	0	0	4	91	5	43
2017	Real property	71	14	6	2	0	2	6	92	2	51
2017	Materiel management	89	11	0	0	0	0	0	100	0	27
2017	Information management	69	13	6	3	4	2	4	87	7	240
2017	Information technology	78	9	4	2	2	1	4	91	5	923
2017	Internal audit	75	11	3	3	4	0	4	90	7	69
2017	Evaluation	75	6	8	2	4	1	4	85	7	87
2017	Data sciences	74	10	5	4	4	0	3	86	8	126
2017	Policy	74	11	6	4	2	0	3	88	7	762
2017	Project management	66	13	6	4	5	0	6	84	10	739
2017	Other services to the public	67	13	6	4	3	1	4	85	8	1902
2017	None of the above	69	13	5	4	3	1	5	87	7	1815

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	77	12	5	2	1	0	3	92	3	4330
2020	Health care practitioners	77	13	4	3	0	0	3	93	3	195
2020	Federal regulators	75	16	5	1	2	0	0	92	4	86
2020	Compliance, inspection and enforcement	72	17	5	2	2	0	2	91	4	851
2020	Communications or public affairs	69	20	6	3	0	0	2	90	4	262
2020	Access to information and privacy	76	15	2	1	2	1	3	95	3	179
2020	Security	79	9	5	4	2	0	2	90	6	105
2020	Science and technology	53	28	12	7	0	0	0	81	7	25
2020	Legal services	76	17	8	0	0	0	0	92	0	42
2020	Administration and operations	71	18	6	2	1	0	2	90	4	3906
2020	Human resources	74	15	5	2	1	0	2	91	3	839
2020	Financial management	68	17	7	3	1	0	3	88	5	467
2020	Procurement	75	17	3	4	0	0	1	93	4	70
2020	Real property	67	19	5	5	2	1	1	88	7	83
2020	Information management	69	22	4	3	1	0	1	92	4	272
2020	Information technology	74	16	5	3	1	0	1	91	3	930
2020	Internal audit	81	13	2	1	0	0	3	97	2	61
2020	Evaluation	76	17	1	2	2	0	2	96	3	124
2020	Data sciences	70	16	9	3	1	0	0	87	4	179
2020	Policy	71	18	6	2	2	0	1	91	4	990
2020	Project management	70	18	6	3	1	0	2	90	4	850
2020	Other services to the public	75	14	5	2	1	1	3	92	3	2358
2020	None of the above	73	16	4	2	1	1	3	93	3	1479
2019	Client contact centre	61	21	9	4	3	0	2	84	7	3048
2019	Health care practitioners	55	25	9	8	1	0	2	82	9	162
2019	Federal regulators	60	22	11	4	2	0	2	83	6	103
2019	Compliance, inspection and enforcement	56	26	11	3	2	0	2	83	5	707
2019	Communications or public affairs	56	31	7	3	1	0	2	89	4	263
2019	Access to information and privacy	55	22	14	5	2	0	1	78	7	131
2019	Security	52	28	10	4	2	1	4	84	6	101
2019	Science and technology	69	15	10	0	2	4	0	87	2	55
2019	Legal services	54	22	19	0	3	0	3	78	3	33
2019	Administration and operations	55	27	9	4	2	0	2	83	7	3125
2019	Human resources	66	20	7	3	3	0	2	87	6	737
2019	Financial management	55	26	10	5	2	1	2	83	7	427
2019	Procurement	62	34	2	2	0	0	0	97	2	57
2019	Real property	61	27	8	0	4	0	0	88	4	69
2019	Information management	55	29	10	4	1	0	2	85	4	258
2019	Information technology	65	22	8	2	1	0	2	89	3	893
2019	Internal audit	55	24	10	4	3	0	4	83	7	75
2019	Evaluation	51	25	11	7	4	1	1	77	11	130
2019	Data sciences	63	22	8	5	1	1	1	86	5	142
2019	Policy	61	23	9	3	2	0	2	86	5	882
2019	Project management	57	23	10	4	3	0	1	82	8	762
2019	Other services to the public	58	25	9	4	2	0	2	85	6	1917
2019	None of the above	57	25	10	2	3	0	3	84	5	1331
2018	Client contact centre	58	24	9	4	2	0	2	84	6	2979
2018	Health care practitioners	49	32	13	2	3	0	1	81	5	180
2018	Federal regulators	61	30	8	0	1	0	0	91	1	101
2018	Compliance, inspection and enforcement	56	23	13	4	2	0	2	81	7	699
2018	Communications or public affairs	55	26	10	6	2	0	1	82	8	243
2018	Access to information and privacy	52	26	18	1	1	0	2	80	2	111
2018	Security	53	24	14	2	5	0	2	79	7	62
2018	Science and technology	58	19	13	3	3	0	3	79	7	30
2018	Legal services	56	23	15	0	0	0	5	84	0	27
2018	Administration and operations	52	26	12	4	3	0	2	80	8	3018
2018	Human resources	58	23	10	4	3	0	2	83	7	644
2018	Financial management	50	29	11	6	3	0	3	80	9	374
2018	Procurement	52	27	12	2	5	0	2	81	7	47
2018	Real property	53	31	12	4	0	0	0	84	4	50
2018	Materiel management	30	31	24	15	0	0	0	61	15	13
2018	Information management	51	27	14	5	1	0	2	80	6	235
2018	Information technology	62	22	8	3	2	0	3	87	5	887
2018	Internal audit	55	23	7	7	6	0	1	79	14	84
2018	Evaluation	57	21	11	7	1	0	3	80	8	97
2018	Data sciences	62	23	10	2	3	0	1	86	4	153
2018	Policy	58	25	10	3	2	0	1	85	5	757
2018	Project management	57	25	10	4	2	0	3	84	6	741
2018	Other services to the public	55	24	11	4	3	0	2	81	8	1773
2018	None of the above	56	24	10	3	4	1	2	82	7	1190
2017	Client contact centre	58	23	9	3	3	0	4	85	6	3096
2017	Health care practitioners	53	33	9	1	3	1	0	87	4	148
2017	Federal regulators	66	25	3	3	2	0	1	92	5	98
2017	Compliance, inspection and enforcement	54	24	9	4	4	0	4	82	9	632
2017	Communications or public affairs	55	25	13	5	1	0	1	81	7	242
2017	Access to information and privacy	55	27	9	1	3	1	4	86	5	134
2017	Security	48	26	11	8	5	1	0	76	13	82
2017	Science and technology	58	14	11	7	2	0	7	78	10	40
2017	Legal services	50	26	19	3	0	0	3	78	3	36
2017	Administration and operations	54	27	10	4	3	0	3	83	7	3201
2017	Human resources	61	22	8	3	1	0	4	87	5	637
2017	Financial management	55	26	9	3	4	0	3	84	7	431
2017	Procurement	58	23	5	4	5	0	4	85	10	43
2017	Real property	52	23	11	8	2	2	2	79	10	52
2017	Materiel management	45	33	14	4	4	0	0	79	7	27
2017	Information management	55	29	8	2	2	1	3	87	4	240
2017	Information technology	63	21	8	3	2	0	2	87	5	921
2017	Internal audit	54	33	7	0	3	0	3	90	3	70
2017	Evaluation	67	19	8	2	1	0	2	88	3	87
2017	Data sciences	58	24	7	5	3	0	2	84	8	124
2017	Policy	60	28	6	3	1	0	2	89	5	763
2017	Project management	57	25	9	3	3	0	3	85	6	739
2017	Other services to the public	56	25	9	4	3	1	3	84	7	1903
2017	None of the above	56	25	9	4	2	1	3	84	7	1812

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	12	6	3	3	1	2	88	6	4329
2020	Health care practitioners	78	8	6	2	2	1	3	89	4	196
2020	Federal regulators	71	13	2	4	8	0	1	85	12	89
2020	Compliance, inspection and enforcement	69	13	7	4	4	1	2	84	8	853
2020	Communications or public affairs	66	16	7	5	4	0	2	84	9	267
2020	Access to information and privacy	75	15	4	2	2	0	2	92	4	180
2020	Security	67	16	9	3	2	0	2	85	5	106
2020	Science and technology	57	12	12	3	12	0	4	72	16	25
2020	Legal services	81	11	0	2	0	0	5	98	2	42
2020	Administration and operations	70	15	6	4	3	0	2	87	7	3916
2020	Human resources	71	13	6	4	4	0	2	86	8	839
2020	Financial management	68	16	7	3	3	0	3	86	7	470
2020	Procurement	70	13	7	9	0	0	1	84	9	70
2020	Real property	68	19	4	2	5	1	1	89	7	84
2020	Information management	71	17	7	1	4	0	1	88	5	274
2020	Information technology	76	13	5	3	2	0	1	90	5	930
2020	Internal audit	62	18	10	6	2	0	2	82	8	61
2020	Evaluation	68	18	3	3	5	0	2	88	9	124
2020	Data sciences	72	10	10	6	2	0	0	83	7	179
2020	Policy	64	18	8	5	4	0	1	83	9	994
2020	Project management	69	15	7	4	3	0	2	86	8	851
2020	Other services to the public	72	13	7	3	3	1	3	87	6	2364
2020	None of the above	70	15	6	3	3	1	2	87	7	1476
2019	Client contact centre	65	16	8	5	4	0	2	83	9	3041
2019	Health care practitioners	62	14	11	4	7	0	2	78	11	161
2019	Federal regulators	54	18	9	10	7	0	2	73	18	105
2019	Compliance, inspection and enforcement	58	20	10	6	5	0	1	79	12	706
2019	Communications or public affairs	60	19	11	3	5	1	1	80	9	262
2019	Access to information and privacy	64	16	15	2	2	0	2	81	4	131
2019	Security	57	22	5	6	4	2	4	84	11	101
2019	Science and technology	71	13	7	2	2	4	2	89	4	55
2019	Legal services	62	13	14	3	6	0	3	77	8	33
2019	Administration and operations	61	18	9	6	4	0	2	81	11	3114
2019	Human resources	58	18	9	7	6	0	2	78	13	738
2019	Financial management	62	17	9	6	4	1	2	81	10	424
2019	Procurement	74	14	7	2	4	0	0	88	5	56
2019	Real property	67	14	8	6	3	0	3	83	9	68
2019	Information management	57	23	8	5	5	0	2	82	10	257
2019	Information technology	69	18	6	2	3	0	2	88	5	887
2019	Internal audit	60	17	10	3	5	1	4	81	8	74
2019	Evaluation	48	17	18	7	6	1	2	67	14	129
2019	Data sciences	63	17	7	7	4	1	1	81	12	142
2019	Policy	58	17	12	6	5	0	2	77	11	879
2019	Project management	58	18	9	7	6	0	1	77	13	764
2019	Other services to the public	61	18	9	4	5	1	2	81	9	1913
2019	None of the above	60	18	9	5	5	1	2	80	10	1342
2018	Client contact centre	61	18	9	5	4	0	2	81	9	2966
2018	Health care practitioners	55	24	10	6	6	0	0	78	12	180
2018	Federal regulators	60	21	6	7	6	0	0	81	12	101
2018	Compliance, inspection and enforcement	56	19	11	7	6	0	1	76	13	696
2018	Communications or public affairs	52	22	14	9	3	0	1	74	12	243
2018	Access to information and privacy	59	23	8	6	2	1	2	84	8	111
2018	Security	54	16	19	2	6	2	2	72	9	62
2018	Science and technology	69	5	10	3	10	0	3	76	14	30
2018	Legal services	42	27	22	5	5	0	0	68	10	27
2018	Administration and operations	57	20	11	6	5	0	2	78	11	3005
2018	Human resources	59	16	10	5	6	1	2	78	12	644
2018	Financial management	56	19	10	6	6	0	2	78	12	377
2018	Procurement	57	18	8	10	7	0	0	75	16	48
2018	Real property	62	24	6	2	4	2	0	88	6	50
2018	Materiel management	46	23	9	15	7	0	0	69	22	13
2018	Information management	52	22	12	7	5	1	1	76	12	235
2018	Information technology	62	20	8	5	3	0	2	84	8	884
2018	Internal audit	53	20	11	6	11	0	0	73	16	84
2018	Evaluation	55	20	7	13	4	0	2	76	17	97
2018	Data sciences	66	14	10	8	1	0	1	81	9	153
2018	Policy	54	22	12	6	5	0	1	77	11	758
2018	Project management	53	21	12	6	5	0	2	76	12	741
2018	Other services to the public	52	22	11	6	6	1	2	77	12	1770
2018	None of the above	56	17	11	7	7	1	2	75	14	1183
2017	Client contact centre	63	17	7	5	4	0	4	84	9	3095
2017	Health care practitioners	64	20	7	5	1	1	2	86	6	145
2017	Federal regulators	60	20	9	5	6	0	0	80	11	98
2017	Compliance, inspection and enforcement	55	18	9	6	8	1	3	77	14	633
2017	Communications or public affairs	53	22	10	7	5	0	1	77	12	242
2017	Access to information and privacy	68	10	10	4	3	1	4	83	7	134
2017	Security	66	20	8	1	5	0	1	86	6	80
2017	Science and technology	58	12	7	14	2	0	7	75	18	40
2017	Legal services	65	19	11	3	0	0	3	86	3	36
2017	Administration and operations	60	19	9	5	4	0	3	82	9	3200
2017	Human resources	65	14	9	4	3	0	4	83	7	639
2017	Financial management	60	20	8	4	5	0	3	83	9	431
2017	Procurement	56	19	4	7	9	0	4	79	17	43
2017	Real property	64	19	9	4	0	0	4	86	4	52
2017	Materiel management	62	27	11	0	0	0	0	89	0	27
2017	Information management	63	18	7	7	3	1	2	83	10	241
2017	Information technology	69	14	7	4	3	1	2	86	7	921
2017	Internal audit	57	22	7	7	4	0	3	81	12	70
2017	Evaluation	67	16	9	3	4	0	1	84	7	87
2017	Data sciences	58	19	8	6	6	0	3	80	12	126
2017	Policy	59	21	8	5	4	0	2	82	9	764
2017	Project management	58	19	10	5	5	0	3	79	10	738
2017	Other services to the public	60	19	9	5	4	1	3	82	9	1903
2017	None of the above	62	17	8	5	4	1	3	82	9	1810

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	6	3	1	1	1	26	94	2	4341
2020	Health care practitioners	60	1	1	0	0	0	37	98	0	197
2020	Federal regulators	74	6	1	0	1	1	17	97	1	89
2020	Compliance, inspection and enforcement	56	8	3	2	1	1	30	92	4	855
2020	Communications or public affairs	67	12	3	2	1	0	14	93	4	266
2020	Access to information and privacy	69	8	3	0	1	2	16	95	1	178
2020	Security	63	6	4	2	0	2	23	92	3	106
2020	Science and technology	62	8	3	0	0	0	27	95	0	25
2020	Legal services	69	7	2	0	0	0	22	97	0	42
2020	Administration and operations	59	10	4	1	1	0	25	91	3	3923
2020	Human resources	62	9	3	2	0	0	23	92	3	843
2020	Financial management	62	10	4	2	1	0	21	91	4	468
2020	Procurement	71	6	0	1	0	0	21	98	2	70
2020	Real property	61	13	3	1	0	1	20	94	1	84
2020	Information management	63	9	2	1	0	1	25	96	1	273
2020	Information technology	66	10	4	2	1	0	17	92	3	932
2020	Internal audit	64	6	2	1	0	0	26	96	2	61
2020	Evaluation	65	11	2	2	2	0	19	94	4	123
2020	Data sciences	68	9	4	3	0	1	15	91	4	177
2020	Policy	59	11	6	1	1	0	21	90	3	992
2020	Project management	63	10	4	1	1	0	21	93	3	855
2020	Other services to the public	61	6	2	1	1	1	29	94	3	2369
2020	None of the above	61	7	2	1	0	1	27	95	2	1484
2019	Client contact centre	57	7	4	1	1	0	29	92	3	3037
2019	Health care practitioners	47	3	0	1	1	1	47	96	4	160
2019	Federal regulators	61	5	4	0	0	0	29	95	0	103
2019	Compliance, inspection and enforcement	55	7	4	2	0	0	33	91	3	704
2019	Communications or public affairs	59	10	4	1	0	1	24	92	2	261
2019	Access to information and privacy	57	10	6	1	1	0	25	89	3	131
2019	Security	47	13	5	2	1	1	31	88	4	100
2019	Science and technology	68	9	2	5	2	4	11	90	8	55
2019	Legal services	53	5	5	0	3	0	34	87	4	33
2019	Administration and operations	53	11	5	2	1	0	27	88	4	3113
2019	Human resources	60	9	4	2	2	0	23	90	4	735
2019	Financial management	54	12	7	3	1	1	22	86	5	429
2019	Procurement	60	11	4	0	2	0	24	93	2	57
2019	Real property	54	17	8	0	3	0	18	86	3	68
2019	Information management	61	8	2	2	1	0	25	93	4	256
2019	Information technology	61	14	5	1	1	0	18	92	2	890
2019	Internal audit	61	2	6	3	0	0	27	88	3	75
2019	Evaluation	55	7	7	2	1	2	24	85	5	131
2019	Data sciences	56	9	4	1	1	1	28	92	3	142
2019	Policy	56	12	5	2	1	0	24	89	4	878
2019	Project management	53	12	5	2	1	0	27	89	4	761
2019	Other services to the public	54	7	3	2	1	0	33	92	4	1903
2019	None of the above	55	9	3	2	1	1	30	92	4	1331
2018	Client contact centre	54	7	4	2	1	0	32	91	3	2945
2018	Health care practitioners	43	7	4	0	0	0	46	92	1	179
2018	Federal regulators	54	12	5	1	1	0	27	90	3	99
2018	Compliance, inspection and enforcement	48	7	6	1	1	0	37	88	3	696
2018	Communications or public affairs	53	10	4	3	1	0	30	89	5	242
2018	Access to information and privacy	52	12	8	1	1	1	25	86	3	110
2018	Security	58	10	6	0	0	0	25	92	0	62
2018	Science and technology	57	0	7	0	0	0	36	90	0	30
2018	Legal services	50	5	7	0	4	0	35	83	5	27
2018	Administration and operations	48	11	6	2	1	0	31	86	5	3002
2018	Human resources	53	9	6	2	1	1	27	87	5	642
2018	Financial management	45	15	7	4	4	0	25	81	10	376
2018	Procurement	39	14	6	0	0	0	40	90	0	48
2018	Real property	35	10	8	0	4	0	43	79	7	49
2018	Materiel management	55	15	0	0	15	0	15	83	17	13
2018	Information management	55	12	5	1	0	0	27	92	1	233
2018	Information technology	53	13	6	2	2	1	24	88	5	883
2018	Internal audit	54	15	7	0	3	0	20	87	4	84
2018	Evaluation	50	7	7	0	1	0	35	88	2	96
2018	Data sciences	56	8	4	3	1	0	28	89	5	152
2018	Policy	50	13	5	1	1	0	29	90	2	748
2018	Project management	53	9	4	3	1	0	29	88	5	738
2018	Other services to the public	49	8	4	2	1	0	35	90	4	1761
2018	None of the above	49	8	5	2	1	0	35	89	4	1182
2017	Client contact centre	55	7	4	2	1	0	31	91	4	3093
2017	Health care practitioners	46	7	2	0	1	1	44	95	1	147
2017	Federal regulators	55	7	2	2	1	0	33	92	5	98
2017	Compliance, inspection and enforcement	51	7	3	2	2	1	35	89	6	631
2017	Communications or public affairs	59	11	5	2	1	0	22	89	4	242
2017	Access to information and privacy	52	9	6	1	1	2	30	89	3	132
2017	Security	64	10	1	1	2	0	22	94	5	82
2017	Science and technology	47	18	9	5	0	0	21	83	6	40
2017	Legal services	48	5	11	3	0	0	33	80	4	36
2017	Administration and operations	51	11	5	2	1	0	30	88	4	3205
2017	Human resources	53	10	5	3	1	0	27	86	6	636
2017	Financial management	55	12	6	2	2	1	22	87	5	431
2017	Procurement	51	14	4	2	0	0	28	91	3	43
2017	Real property	56	14	6	2	2	0	21	88	5	52
2017	Materiel management	64	18	7	0	0	0	11	92	0	27
2017	Information management	60	11	2	1	0	0	25	95	2	240
2017	Information technology	58	13	4	2	2	1	21	91	4	921
2017	Internal audit	58	10	3	4	1	0	24	89	7	70
2017	Evaluation	65	4	2	2	1	0	25	93	4	85
2017	Data sciences	54	12	5	0	4	0	25	88	5	126
2017	Policy	53	11	5	2	0	0	28	90	3	760
2017	Project management	52	11	4	1	1	0	30	90	3	740
2017	Other services to the public	51	9	3	1	1	1	34	91	3	1902
2017	None of the above	52	9	4	2	2	0	30	89	5	1807

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	17	10	4	3	1	4	82	8	4350
2020	Health care practitioners	57	24	7	3	2	1	6	87	5	196
2020	Federal regulators	59	26	11	2	1	0	0	85	3	88
2020	Compliance, inspection and enforcement	60	19	11	4	2	1	4	82	7	852
2020	Communications or public affairs	77	12	5	1	1	0	4	92	3	265
2020	Access to information and privacy	78	12	6	1	1	0	2	93	1	180
2020	Security	80	13	3	2	0	0	2	95	2	106
2020	Science and technology	76	7	4	4	0	0	8	91	5	25
2020	Legal services	75	17	2	2	0	3	0	95	2	42
2020	Administration and operations	68	17	7	2	1	0	4	89	4	3935
2020	Human resources	78	11	3	2	0	0	5	95	2	842
2020	Financial management	79	10	5	1	1	1	3	93	2	472
2020	Procurement	77	14	1	4	1	1	1	93	5	70
2020	Real property	72	15	2	4	0	1	6	93	4	84
2020	Information management	75	12	5	3	0	0	5	91	3	277
2020	Information technology	78	11	3	2	1	1	4	94	3	928
2020	Internal audit	76	11	8	2	0	0	3	90	2	61
2020	Evaluation	72	12	9	2	0	1	5	89	2	125
2020	Data sciences	80	12	3	2	1	0	2	94	2	180
2020	Policy	76	15	3	1	1	0	4	94	2	995
2020	Project management	70	16	6	2	1	0	5	91	3	855
2020	Other services to the public	60	20	9	3	3	1	3	84	6	2383
2020	None of the above	72	14	5	2	1	1	5	91	4	1493
2019	Client contact centre	54	18	13	6	5	1	4	76	11	3047
2019	Health care practitioners	52	18	12	7	4	1	5	75	12	161
2019	Federal regulators	58	19	10	4	2	1	6	83	7	105
2019	Compliance, inspection and enforcement	57	23	10	4	2	0	4	83	7	712
2019	Communications or public affairs	74	14	3	1	1	0	8	96	2	263
2019	Access to information and privacy	69	16	9	3	0	0	3	88	3	130
2019	Security	66	15	6	1	0	1	11	92	1	101
2019	Science and technology	85	6	2	0	0	4	4	98	0	54
2019	Legal services	73	8	8	0	0	0	11	91	0	33
2019	Administration and operations	66	17	6	2	2	0	7	89	4	3125
2019	Human resources	75	12	4	1	1	0	6	94	2	736
2019	Financial management	69	16	5	2	1	0	7	92	3	428
2019	Procurement	78	12	5	0	0	0	5	94	0	57
2019	Real property	59	17	14	3	4	0	4	79	7	69
2019	Information management	74	12	4	1	1	0	8	94	2	258
2019	Information technology	76	12	3	1	1	0	6	93	3	894
2019	Internal audit	61	18	9	1	0	0	10	88	1	75
2019	Evaluation	63	15	4	2	2	1	13	90	5	131
2019	Data sciences	75	15	3	0	1	1	6	96	1	143
2019	Policy	72	15	5	1	1	0	6	92	2	879
2019	Project management	69	15	5	2	2	0	6	90	5	766
2019	Other services to the public	54	21	10	5	4	0	6	80	10	1915
2019	None of the above	67	15	5	3	2	1	8	90	5	1339
2018	Client contact centre	49	22	13	6	3	0	6	76	10	2969
2018	Health care practitioners	44	21	14	6	9	0	7	69	16	182
2018	Federal regulators	52	30	12	2	2	0	2	84	4	101
2018	Compliance, inspection and enforcement	53	21	15	5	2	0	4	77	7	693
2018	Communications or public affairs	70	16	4	2	0	0	7	93	2	242
2018	Access to information and privacy	58	21	8	3	1	1	9	87	4	111
2018	Security	65	16	10	3	0	0	6	86	3	62
2018	Science and technology	77	10	3	0	0	0	10	96	0	30
2018	Legal services	72	7	12	0	0	0	9	87	0	27
2018	Administration and operations	61	19	9	3	1	0	7	86	4	3001
2018	Human resources	71	12	6	2	1	0	7	90	4	644
2018	Financial management	67	14	7	2	1	1	8	89	3	376
2018	Procurement	49	32	10	2	2	0	5	85	5	48
2018	Real property	62	20	12	2	0	2	2	85	2	50
2018	Materiel management	53	23	17	0	0	0	7	82	0	13
2018	Information management	72	10	4	2	1	0	10	92	3	233
2018	Information technology	68	16	4	2	1	1	8	92	3	879
2018	Internal audit	61	24	5	1	4	0	5	90	5	84
2018	Evaluation	65	12	11	0	0	1	11	87	0	95
2018	Data sciences	71	14	6	1	1	0	7	92	2	154
2018	Policy	69	16	7	1	0	0	6	91	1	755
2018	Project management	65	17	7	1	2	1	7	89	4	742
2018	Other services to the public	52	21	12	5	4	1	6	78	9	1768
2018	None of the above	60	16	7	3	2	1	11	87	6	1183
2017	Client contact centre	52	19	12	6	4	0	7	77	10	3084
2017	Health care practitioners	44	33	12	3	1	0	7	82	5	147
2017	Federal regulators	60	22	10	1	0	1	6	89	1	97
2017	Compliance, inspection and enforcement	54	21	8	5	3	1	8	82	9	632
2017	Communications or public affairs	68	18	3	1	0	0	9	95	2	237
2017	Access to information and privacy	60	17	7	2	0	4	10	89	3	133
2017	Security	67	14	5	1	2	1	8	90	4	82
2017	Science and technology	71	7	7	5	0	0	10	87	5	39
2017	Legal services	67	11	5	3	0	0	14	91	3	36
2017	Administration and operations	62	17	7	3	1	1	10	88	5	3192
2017	Human resources	71	13	4	1	1	1	10	93	2	633
2017	Financial management	70	15	3	2	0	0	9	94	2	430
2017	Procurement	63	23	5	0	2	0	7	93	2	43
2017	Real property	64	19	8	0	4	2	4	88	4	52
2017	Materiel management	77	12	11	0	0	0	0	89	0	26
2017	Information management	72	10	3	2	1	1	9	93	4	238
2017	Information technology	72	15	3	1	1	1	7	94	2	913
2017	Internal audit	66	17	9	2	3	0	4	86	5	69
2017	Evaluation	71	16	4	2	1	0	6	92	4	87
2017	Data sciences	73	17	2	0	3	0	5	95	3	126
2017	Policy	70	14	5	1	0	1	9	93	2	759
2017	Project management	66	15	6	1	1	0	9	90	3	734
2017	Other services to the public	51	22	11	5	3	1	8	79	9	1893
2017	None of the above	64	15	7	2	1	1	10	89	4	1800

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	19	11	6	6	1	2	77	12	4357
2020	Health care practitioners	67	19	4	2	3	1	4	90	6	196
2020	Federal regulators	78	10	3	2	5	0	2	90	7	89
2020	Compliance, inspection and enforcement	67	17	7	3	4	0	2	86	6	854
2020	Communications or public affairs	69	13	9	3	4	0	2	84	7	267
2020	Access to information and privacy	66	16	8	1	5	2	2	85	7	180
2020	Security	76	14	8	1	2	0	0	90	3	106
2020	Science and technology	60	21	7	4	4	4	0	84	9	25
2020	Legal services	78	9	0	5	8	0	0	87	13	41
2020	Administration and operations	66	17	8	4	3	1	2	85	7	3936
2020	Human resources	72	15	5	4	2	0	2	88	6	844
2020	Financial management	75	13	6	2	2	0	2	90	4	472
2020	Procurement	74	10	3	4	6	0	3	87	10	69
2020	Real property	71	19	1	1	3	1	3	94	5	84
2020	Information management	68	14	6	6	5	0	1	83	12	277
2020	Information technology	70	17	6	2	3	0	2	89	5	930
2020	Internal audit	67	17	8	1	2	2	3	88	3	61
2020	Evaluation	57	21	8	7	3	0	3	81	11	125
2020	Data sciences	74	14	4	2	4	1	1	89	6	180
2020	Policy	73	13	7	3	2	0	2	87	6	997
2020	Project management	67	16	8	4	3	0	2	85	6	853
2020	Other services to the public	59	19	9	5	4	1	2	81	9	2385
2020	None of the above	65	15	8	3	5	1	2	83	9	1492
2019	Client contact centre	54	19	12	6	6	1	3	76	12	3063
2019	Health care practitioners	64	16	6	4	4	2	5	86	8	161
2019	Federal regulators	76	12	5	1	1	0	5	93	2	105
2019	Compliance, inspection and enforcement	62	14	9	5	5	0	4	80	11	713
2019	Communications or public affairs	71	12	8	4	2	0	2	86	6	263
2019	Access to information and privacy	60	15	13	5	5	1	1	77	10	131
2019	Security	70	15	3	0	4	1	8	93	4	100
2019	Science and technology	66	18	5	2	4	4	2	89	6	55
2019	Legal services	71	12	6	0	3	0	8	91	3	33
2019	Administration and operations	64	15	7	4	6	0	4	82	10	3133
2019	Human resources	75	10	6	4	3	0	3	88	7	739
2019	Financial management	72	15	5	4	2	1	2	89	6	428
2019	Procurement	86	7	3	0	2	0	2	95	2	57
2019	Real property	83	11	0	1	3	0	1	96	4	68
2019	Information management	64	18	9	4	3	0	2	84	7	258
2019	Information technology	72	15	5	3	2	0	3	90	5	895
2019	Internal audit	68	15	6	3	4	1	3	87	7	75
2019	Evaluation	59	15	5	7	9	1	4	78	17	131
2019	Data sciences	72	13	8	1	3	1	2	87	5	142
2019	Policy	75	12	4	2	2	0	4	92	4	883
2019	Project management	68	13	8	3	4	0	3	84	8	767
2019	Other services to the public	56	17	8	7	8	1	4	76	15	1925
2019	None of the above	62	14	8	5	5	1	6	81	11	1341
2018	Client contact centre	50	20	11	7	8	0	5	73	16	2982
2018	Health care practitioners	69	13	5	2	3	1	8	90	5	181
2018	Federal regulators	67	17	9	3	4	0	0	84	7	101
2018	Compliance, inspection and enforcement	61	13	10	4	6	0	4	78	11	698
2018	Communications or public affairs	68	13	5	4	4	1	4	86	9	243
2018	Access to information and privacy	53	15	10	8	9	0	5	72	18	111
2018	Security	61	9	11	5	7	0	6	75	13	62
2018	Science and technology	58	24	0	8	3	0	7	88	12	30
2018	Legal services	68	9	0	14	0	0	9	84	16	27
2018	Administration and operations	60	15	8	5	6	0	4	79	12	3018
2018	Human resources	70	12	6	3	3	0	5	87	7	645
2018	Financial management	69	13	8	2	4	1	3	85	7	376
2018	Procurement	54	20	8	4	7	0	6	80	12	48
2018	Real property	78	10	8	0	2	0	2	90	2	50
2018	Materiel management	58	27	7	7	0	0	0	85	7	13
2018	Information management	53	20	9	9	5	0	4	76	15	235
2018	Information technology	64	16	8	5	4	1	3	83	9	887
2018	Internal audit	61	18	5	2	13	0	1	79	15	83
2018	Evaluation	65	12	7	6	2	0	8	84	8	96
2018	Data sciences	71	10	9	3	2	1	5	86	5	154
2018	Policy	72	11	5	4	4	0	5	87	8	757
2018	Project management	65	13	7	5	4	0	6	83	10	742
2018	Other services to the public	51	18	10	6	10	1	5	73	17	1772
2018	None of the above	57	16	9	4	6	1	6	78	12	1190
2017	Client contact centre	48	18	12	8	8	1	5	70	17	3101
2017	Health care practitioners	71	17	4	1	2	1	4	93	3	148
2017	Federal regulators	64	18	8	1	3	1	5	87	4	98
2017	Compliance, inspection and enforcement	57	16	8	5	5	1	7	79	12	634
2017	Communications or public affairs	63	17	9	3	3	0	5	84	7	241
2017	Access to information and privacy	53	20	10	8	2	1	7	78	11	133
2017	Security	58	15	10	7	5	0	6	77	12	82
2017	Science and technology	61	9	13	2	5	0	10	78	8	40
2017	Legal services	63	18	6	3	0	3	8	90	3	36
2017	Administration and operations	55	17	8	7	7	1	5	77	15	3210
2017	Human resources	66	11	5	4	6	1	7	84	10	637
2017	Financial management	64	17	7	3	3	0	6	86	7	430
2017	Procurement	67	14	4	7	3	3	2	85	10	43
2017	Real property	71	10	8	6	6	0	0	81	11	52
2017	Materiel management	70	15	15	0	0	0	0	85	0	27
2017	Information management	53	22	12	6	5	0	2	76	11	240
2017	Information technology	64	19	7	4	3	0	4	86	7	923
2017	Internal audit	61	13	9	7	6	0	4	77	14	70
2017	Evaluation	63	15	6	3	8	0	5	82	12	87
2017	Data sciences	64	15	7	4	5	0	5	83	9	125
2017	Policy	70	13	5	4	3	1	4	87	8	763
2017	Project management	64	14	8	4	4	0	6	84	8	737
2017	Other services to the public	47	17	11	8	12	1	4	68	21	1905
2017	None of the above	55	17	9	6	6	1	7	77	14	1811

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	27	17	6	3	0	1	73	10	4355
2020	Health care practitioners	39	35	15	7	2	0	2	75	9	195
2020	Federal regulators	53	32	10	5	0	0	0	85	5	89
2020	Compliance, inspection and enforcement	38	32	19	6	4	0	1	71	10	853
2020	Communications or public affairs	46	27	14	8	3	0	1	74	11	267
2020	Access to information and privacy	44	31	16	3	3	0	3	77	6	180
2020	Security	55	29	11	4	0	0	0	85	4	106
2020	Science and technology	54	32	7	0	7	0	0	86	7	25
2020	Legal services	55	19	16	2	5	0	3	76	8	41
2020	Administration and operations	44	30	16	6	3	0	1	75	9	3932
2020	Human resources	46	28	17	5	3	0	2	75	8	841
2020	Financial management	49	28	12	4	4	0	2	79	8	472
2020	Procurement	39	40	13	6	1	0	1	80	7	70
2020	Real property	50	28	9	3	2	1	5	84	6	84
2020	Information management	45	30	15	6	4	0	0	75	10	277
2020	Information technology	49	30	14	4	2	0	1	80	6	931
2020	Internal audit	53	29	10	7	2	0	0	82	8	61
2020	Evaluation	36	37	19	4	2	1	2	75	6	125
2020	Data sciences	46	26	19	8	1	0	1	72	9	180
2020	Policy	46	28	16	6	3	0	1	76	9	997
2020	Project management	42	30	16	6	4	0	2	74	9	855
2020	Other services to the public	41	30	17	6	4	0	2	73	10	2384
2020	None of the above	45	27	15	6	4	1	2	74	10	1494
2019	Client contact centre	46	28	15	5	3	0	2	77	9	3054
2019	Health care practitioners	48	27	14	4	4	0	3	77	9	162
2019	Federal regulators	52	19	18	3	6	1	2	73	9	105
2019	Compliance, inspection and enforcement	45	28	15	5	3	0	3	76	8	712
2019	Communications or public affairs	52	27	14	4	2	0	1	80	6	262
2019	Access to information and privacy	50	31	13	2	3	0	1	82	5	131
2019	Security	50	27	13	2	2	1	6	82	4	100
2019	Science and technology	55	11	22	4	5	4	0	68	9	55
2019	Legal services	37	28	22	5	0	0	8	70	6	33
2019	Administration and operations	48	28	13	5	3	0	2	78	8	3125
2019	Human resources	49	28	14	4	3	0	1	79	7	739
2019	Financial management	52	28	11	4	2	1	2	82	6	427
2019	Procurement	48	34	9	5	3	0	0	82	9	57
2019	Real property	55	23	14	3	4	0	1	79	7	69
2019	Information management	49	28	15	5	2	0	2	78	6	258
2019	Information technology	53	27	11	4	3	0	2	82	6	894
2019	Internal audit	40	29	19	4	3	0	6	73	7	75
2019	Evaluation	46	31	10	4	5	2	1	80	9	130
2019	Data sciences	54	24	12	4	3	1	3	80	7	143
2019	Policy	50	26	14	5	3	0	2	78	7	880
2019	Project management	48	29	13	5	3	0	2	78	8	764
2019	Other services to the public	46	31	12	5	3	0	2	79	9	1920
2019	None of the above	48	26	14	4	3	1	4	77	8	1334
2018	Client contact centre	41	30	17	6	3	0	3	73	9	2977
2018	Health care practitioners	46	26	16	4	3	0	4	75	8	180
2018	Federal regulators	44	39	8	3	5	0	1	84	8	99
2018	Compliance, inspection and enforcement	43	30	14	5	5	0	3	75	11	696
2018	Communications or public affairs	48	28	17	2	2	0	2	78	5	242
2018	Access to information and privacy	41	27	18	7	4	1	1	70	12	111
2018	Security	44	32	20	0	0	0	3	79	0	62
2018	Science and technology	41	30	14	3	3	0	8	77	8	29
2018	Legal services	35	30	15	5	12	0	4	67	18	27
2018	Administration and operations	43	30	16	5	4	0	2	75	9	3014
2018	Human resources	45	29	14	4	3	0	4	78	8	646
2018	Financial management	45	27	18	6	3	0	1	73	9	376
2018	Procurement	46	33	11	2	6	0	2	81	8	48
2018	Real property	49	24	19	6	0	0	2	74	6	48
2018	Materiel management	56	20	17	0	7	0	0	76	7	13
2018	Information management	44	28	16	6	3	0	3	75	9	232
2018	Information technology	47	27	15	6	3	1	3	76	9	886
2018	Internal audit	49	26	15	5	4	0	1	76	9	84
2018	Evaluation	50	27	16	3	0	0	3	80	3	97
2018	Data sciences	57	26	6	8	0	0	3	86	8	154
2018	Policy	43	29	17	5	2	0	2	74	8	758
2018	Project management	45	29	15	5	2	0	3	76	8	742
2018	Other services to the public	39	31	17	5	3	1	3	73	9	1770
2018	None of the above	43	27	16	6	4	1	4	73	10	1187
2017	Client contact centre	44	30	15	5	3	0	3	77	8	3096
2017	Health care practitioners	41	38	12	1	1	0	6	85	2	148
2017	Federal regulators	44	33	20	0	1	0	2	79	1	98
2017	Compliance, inspection and enforcement	43	32	11	6	3	1	5	79	9	633
2017	Communications or public affairs	50	31	11	5	1	0	2	82	6	239
2017	Access to information and privacy	48	23	16	4	3	1	5	76	7	133
2017	Security	46	28	18	2	1	0	5	77	4	82
2017	Science and technology	49	19	16	9	0	0	7	73	10	40
2017	Legal services	45	27	22	0	3	0	3	75	3	35
2017	Administration and operations	44	31	14	5	2	1	3	78	8	3204
2017	Human resources	47	29	15	4	2	0	3	78	7	637
2017	Financial management	48	31	12	3	3	0	3	81	7	431
2017	Procurement	38	32	19	4	0	0	7	75	5	43
2017	Real property	47	27	17	6	2	0	2	75	8	51
2017	Materiel management	49	35	7	4	0	0	4	88	4	26
2017	Information management	48	31	11	5	2	1	1	81	7	239
2017	Information technology	50	26	14	5	2	0	2	78	7	921
2017	Internal audit	45	26	19	4	0	0	6	75	5	69
2017	Evaluation	46	30	16	3	3	1	1	78	6	86
2017	Data sciences	51	26	12	3	7	0	2	78	10	125
2017	Policy	48	29	14	4	2	0	2	79	6	763
2017	Project management	44	31	13	6	3	0	3	77	9	737
2017	Other services to the public	42	33	14	5	3	0	3	77	9	1900
2017	None of the above	45	29	14	5	3	1	4	78	8	1809

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	37	20	7	4	0	0	68	11	4349
2020	Health care practitioners	24	46	20	6	4	0	0	70	10	196
2020	Federal regulators	26	45	22	7	1	0	0	71	8	89
2020	Compliance, inspection and enforcement	22	40	24	10	5	0	0	62	14	853
2020	Communications or public affairs	32	41	20	4	3	0	0	73	7	266
2020	Access to information and privacy	38	33	21	3	4	1	0	71	8	180
2020	Security	40	40	10	7	2	1	0	80	10	105
2020	Science and technology	36	37	20	7	0	0	0	73	7	25
2020	Legal services	44	39	9	8	0	0	0	83	8	42
2020	Administration and operations	32	39	19	7	3	0	0	72	9	3943
2020	Human resources	33	39	19	6	2	0	0	73	9	847
2020	Financial management	36	45	12	4	2	0	1	82	6	472
2020	Procurement	39	33	18	7	3	0	0	72	10	70
2020	Real property	35	40	13	4	5	2	1	78	9	84
2020	Information management	34	34	25	4	2	0	0	69	6	276
2020	Information technology	42	38	15	3	2	0	0	80	4	933
2020	Internal audit	31	46	20	2	2	0	0	77	3	61
2020	Evaluation	28	41	19	5	7	0	0	69	12	125
2020	Data sciences	35	33	24	5	2	0	1	69	7	180
2020	Policy	27	43	20	6	4	0	0	70	10	996
2020	Project management	32	38	20	7	3	0	0	71	10	857
2020	Other services to the public	29	38	21	7	5	0	0	68	12	2383
2020	None of the above	33	35	20	6	5	1	1	69	11	1489

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	31	35	13	5	0	0	47	18	4360
2020	Health care practitioners	14	43	29	10	3	1	0	58	13	195
2020	Federal regulators	11	31	36	17	5	0	0	43	21	89
2020	Compliance, inspection and enforcement	11	30	37	16	6	0	0	41	22	855
2020	Communications or public affairs	15	35	35	10	5	0	0	50	15	266
2020	Access to information and privacy	18	46	23	11	3	0	0	64	13	180
2020	Security	23	28	33	13	3	0	0	51	16	106
2020	Science and technology	23	31	28	11	7	0	0	54	19	25
2020	Legal services	20	41	24	9	5	0	0	62	14	42
2020	Administration and operations	16	33	35	12	4	0	0	49	16	3937
2020	Human resources	14	33	35	14	4	0	0	47	18	847
2020	Financial management	17	43	25	11	4	0	0	60	15	470
2020	Procurement	18	35	25	13	8	1	0	53	21	70
2020	Real property	19	28	24	21	5	1	1	48	27	84
2020	Information management	20	42	28	8	3	0	0	62	10	277
2020	Information technology	21	38	27	10	3	0	0	59	13	931
2020	Internal audit	21	31	36	10	2	0	0	53	11	61
2020	Evaluation	13	40	36	6	5	0	0	53	11	125
2020	Data sciences	14	37	35	12	3	0	0	51	15	180
2020	Policy	10	34	35	16	5	0	0	44	21	1000
2020	Project management	12	35	35	13	5	0	0	48	17	853
2020	Other services to the public	14	34	33	12	6	0	0	48	18	2383
2020	None of the above	15	32	34	13	5	0	0	48	18	1492
2019	Client contact centre	16	31	35	13	5	0	0	47	18	3066
2019	Health care practitioners	11	27	31	17	13	0	1	38	30	162
2019	Federal regulators	17	23	41	13	6	0	0	39	19	106
2019	Compliance, inspection and enforcement	8	30	38	16	6	0	0	39	23	712
2019	Communications or public affairs	18	41	28	10	2	0	0	59	13	265
2019	Access to information and privacy	26	26	35	10	2	0	1	52	12	131
2019	Security	14	37	38	6	5	0	0	52	10	100
2019	Science and technology	16	30	41	11	0	2	0	47	11	55
2019	Legal services	19	31	34	8	8	0	0	50	16	33
2019	Administration and operations	15	32	35	13	5	0	0	47	18	3149
2019	Human resources	13	35	36	13	4	0	0	47	17	742
2019	Financial management	22	36	32	6	3	0	0	58	10	429
2019	Procurement	21	39	24	16	0	0	0	61	16	57
2019	Real property	23	28	25	23	1	0	0	51	25	69
2019	Information management	16	41	32	8	3	0	0	57	11	259
2019	Information technology	22	36	30	9	3	0	0	58	11	897
2019	Internal audit	16	37	29	12	5	0	1	54	17	76
2019	Evaluation	14	30	33	17	5	2	0	45	21	130
2019	Data sciences	21	36	36	4	3	0	0	57	7	145
2019	Policy	11	37	36	13	3	0	0	48	16	888
2019	Project management	13	33	34	14	7	0	0	46	20	771
2019	Other services to the public	14	31	34	14	6	0	0	45	21	1927
2019	None of the above	17	33	31	13	5	0	0	51	18	1349
2018	Client contact centre	15	31	36	13	5	0	0	46	18	2991
2018	Health care practitioners	9	31	36	17	8	0	0	39	25	180
2018	Federal regulators	14	34	28	18	6	0	0	48	24	99
2018	Compliance, inspection and enforcement	9	26	39	17	8	0	0	35	25	700
2018	Communications or public affairs	15	33	36	14	3	0	0	47	16	243
2018	Access to information and privacy	19	30	37	9	4	0	1	50	13	110
2018	Security	16	25	40	14	5	0	0	41	19	62
2018	Science and technology	19	35	43	0	0	0	3	56	0	30
2018	Legal services	21	24	40	12	3	0	0	45	15	28
2018	Administration and operations	11	32	37	15	5	0	0	43	20	3025
2018	Human resources	13	27	40	15	4	0	0	41	19	647
2018	Financial management	19	29	35	14	4	0	0	48	17	376
2018	Procurement	24	29	37	8	0	0	2	54	8	48
2018	Real property	20	24	35	16	4	0	0	45	20	49
2018	Materiel management	29	7	48	15	0	0	0	37	15	13
2018	Information management	15	34	35	12	3	0	0	49	16	239
2018	Information technology	17	34	35	11	3	0	0	51	14	888
2018	Internal audit	20	23	37	17	3	0	0	43	21	83
2018	Evaluation	7	32	42	14	4	0	0	40	18	98
2018	Data sciences	18	41	31	9	1	0	0	59	10	154
2018	Policy	9	30	40	15	5	0	0	39	20	763
2018	Project management	12	29	37	17	5	0	0	41	22	742
2018	Other services to the public	13	28	36	15	6	0	0	42	22	1786
2018	None of the above	14	29	35	14	7	0	1	44	21	1192
2017	Client contact centre	13	30	37	13	7	0	0	43	20	3098
2017	Health care practitioners	9	34	41	9	7	0	0	43	16	148
2017	Federal regulators	11	25	41	16	6	0	1	36	22	98
2017	Compliance, inspection and enforcement	6	23	40	21	9	0	0	30	30	635
2017	Communications or public affairs	12	28	42	11	7	0	0	40	18	242
2017	Access to information and privacy	19	33	31	6	8	0	2	54	14	134
2017	Security	10	25	47	12	6	0	0	35	18	82
2017	Science and technology	11	34	39	14	2	0	0	45	16	40
2017	Legal services	12	17	52	16	3	0	0	29	19	36
2017	Administration and operations	11	29	39	14	6	0	0	40	21	3211
2017	Human resources	11	29	41	14	5	0	0	40	19	636
2017	Financial management	13	32	38	13	4	0	0	45	17	432
2017	Procurement	13	29	38	16	5	0	0	42	20	43
2017	Real property	11	25	40	17	4	2	2	37	21	52
2017	Materiel management	19	38	32	7	4	0	0	57	11	27
2017	Information management	18	34	35	8	4	1	0	53	12	241
2017	Information technology	14	36	35	10	4	0	0	50	15	925
2017	Internal audit	17	23	43	15	1	0	0	41	16	70
2017	Evaluation	17	32	35	15	1	0	0	49	16	87
2017	Data sciences	15	38	33	12	2	0	1	53	14	126
2017	Policy	9	34	38	13	6	0	0	43	19	764
2017	Project management	10	27	39	15	8	0	0	38	23	739
2017	Other services to the public	11	30	36	15	7	0	0	41	22	1907
2017	None of the above	13	28	39	14	7	0	0	40	21	1816

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	22	37	18	7	0	0	25	38	4343
2020	Health care practitioners	11	14	46	22	7	0	0	29	25	196
2020	Federal regulators	15	25	30	16	14	0	0	30	40	88
2020	Compliance, inspection and enforcement	12	23	38	20	6	0	0	26	36	851
2020	Communications or public affairs	11	16	40	19	13	1	0	32	27	267
2020	Access to information and privacy	10	15	38	23	13	0	0	36	25	178
2020	Security	11	20	42	14	13	0	0	28	31	106
2020	Science and technology	3	28	26	27	15	0	0	42	31	25
2020	Legal services	7	18	39	23	13	0	0	36	25	42
2020	Administration and operations	12	19	40	21	9	0	0	30	31	3927
2020	Human resources	10	21	40	20	9	0	0	29	31	845
2020	Financial management	9	16	34	28	13	0	0	41	25	469
2020	Procurement	16	14	33	28	7	0	2	36	31	70
2020	Real property	10	23	30	23	11	2	0	35	34	80
2020	Information management	8	14	37	29	12	0	0	41	22	275
2020	Information technology	7	18	33	28	13	0	0	42	25	931
2020	Internal audit	7	20	34	31	9	0	0	40	26	60
2020	Evaluation	9	22	34	26	9	0	0	35	31	124
2020	Data sciences	7	18	38	27	10	0	0	36	25	180
2020	Policy	11	24	38	19	7	0	0	26	35	993
2020	Project management	13	20	38	21	8	0	0	29	33	853
2020	Other services to the public	15	22	38	18	8	0	0	26	36	2372
2020	None of the above	13	21	37	20	9	0	0	29	34	1489
2019	Client contact centre	16	22	37	17	8	0	0	25	39	3043
2019	Health care practitioners	19	23	33	15	9	0	1	24	42	159
2019	Federal regulators	9	22	41	19	8	0	0	27	31	106
2019	Compliance, inspection and enforcement	13	25	36	19	7	0	0	26	38	707
2019	Communications or public affairs	4	16	37	31	13	0	0	43	20	264
2019	Access to information and privacy	7	19	34	26	13	0	1	39	27	131
2019	Security	11	15	47	17	8	0	2	26	26	98
2019	Science and technology	2	28	31	20	18	2	0	39	30	55
2019	Legal services	14	11	38	32	5	0	0	37	24	33
2019	Administration and operations	12	20	39	20	9	0	0	29	32	3127
2019	Human resources	10	20	37	24	9	0	0	33	30	733
2019	Financial management	6	15	35	28	15	0	0	43	21	422
2019	Procurement	5	29	31	23	12	0	0	35	34	57
2019	Real property	17	14	36	21	12	0	0	33	30	68
2019	Information management	10	17	38	24	10	0	0	34	27	256
2019	Information technology	6	14	37	28	14	0	0	42	21	890
2019	Internal audit	13	22	30	26	9	0	0	35	35	75
2019	Evaluation	8	19	43	21	8	1	0	29	28	129
2019	Data sciences	10	11	36	28	16	0	0	44	21	145
2019	Policy	9	20	40	22	8	0	0	31	29	888
2019	Project management	12	20	37	22	8	0	0	31	32	764
2019	Other services to the public	16	22	36	18	7	0	0	26	38	1920
2019	None of the above	14	19	35	20	11	0	1	31	34	1333
2018	Client contact centre	14	21	38	19	7	0	0	26	35	2960
2018	Health care practitioners	17	25	36	15	6	0	0	21	42	179
2018	Federal regulators	14	17	47	13	9	0	0	22	31	99
2018	Compliance, inspection and enforcement	14	24	38	17	7	0	0	24	37	691
2018	Communications or public affairs	8	23	35	24	10	0	0	34	31	241
2018	Access to information and privacy	6	18	33	30	12	0	0	42	24	110
2018	Security	10	21	35	25	10	0	0	34	31	62
2018	Science and technology	0	10	39	35	12	0	3	49	11	29
2018	Legal services	18	10	36	21	14	0	0	35	29	28
2018	Administration and operations	11	21	39	20	8	0	0	28	33	2987
2018	Human resources	9	22	40	21	9	0	0	30	30	640
2018	Financial management	9	15	37	26	11	0	1	38	25	375
2018	Procurement	2	8	58	19	11	0	2	31	10	48
2018	Real property	10	32	31	14	13	0	0	27	42	50
2018	Materiel management	15	24	31	0	12	0	18	15	48	13
2018	Information management	7	18	43	21	11	0	0	32	24	238
2018	Information technology	6	16	40	26	11	0	0	37	22	874
2018	Internal audit	9	22	37	23	9	0	0	32	31	84
2018	Evaluation	6	23	45	16	6	1	2	23	31	98
2018	Data sciences	6	14	35	29	15	0	0	44	20	154
2018	Policy	10	23	40	20	7	0	0	27	33	752
2018	Project management	13	20	38	20	9	0	0	29	33	736
2018	Other services to the public	15	22	37	16	8	0	0	24	38	1767
2018	None of the above	13	21	37	19	10	0	0	29	34	1172
2017	Client contact centre	12	23	39	17	8	0	0	26	35	3093
2017	Health care practitioners	8	21	41	23	7	0	0	30	29	146
2017	Federal regulators	10	23	37	21	7	0	1	29	34	98
2017	Compliance, inspection and enforcement	14	23	38	17	7	0	0	24	38	633
2017	Communications or public affairs	7	22	39	23	9	0	1	32	29	241
2017	Access to information and privacy	6	14	33	29	15	1	1	46	20	135
2017	Security	5	21	41	18	13	0	2	32	26	82
2017	Science and technology	11	16	34	30	7	0	2	38	28	40
2017	Legal services	8	27	36	18	11	0	0	29	35	36
2017	Administration and operations	9	21	39	20	9	0	1	30	31	3205
2017	Human resources	8	21	40	21	9	0	1	31	29	636
2017	Financial management	6	17	42	21	13	0	0	34	23	431
2017	Procurement	5	16	47	26	7	0	0	32	20	43
2017	Real property	6	19	37	25	11	0	2	37	25	51
2017	Materiel management	4	21	30	27	16	0	3	44	25	27
2017	Information management	5	14	36	28	15	1	1	44	20	241
2017	Information technology	6	15	39	26	13	0	0	39	21	920
2017	Internal audit	6	18	35	25	16	0	0	41	24	70
2017	Evaluation	6	18	41	27	8	0	0	35	24	87
2017	Data sciences	4	14	39	28	13	1	1	42	18	126
2017	Policy	8	21	37	24	10	0	0	34	28	763
2017	Project management	13	22	38	18	10	0	0	27	34	735
2017	Other services to the public	12	23	39	17	8	0	0	25	35	1897
2017	None of the above	12	22	39	17	10	0	1	27	34	1814

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	42	19	3	53	47	4361
2020	Health care practitioners	46	34	20	1	42	58	197
2020	Federal regulators	52	32	15	1	38	62	89
2020	Compliance, inspection and enforcement	47	36	15	1	44	56	856
2020	Communications or public affairs	36	43	19	1	54	46	266
2020	Access to information and privacy	35	45	15	4	57	43	180
2020	Security	36	46	15	3	56	44	106
2020	Science and technology	20	49	31	0	71	29	25
2020	Legal services	29	53	18	0	65	35	42
2020	Administration and operations	41	43	15	1	51	49	3947
2020	Human resources	39	48	12	1	55	45	848
2020	Financial management	38	51	10	0	57	43	472
2020	Procurement	36	49	12	3	58	42	70
2020	Real property	27	56	15	1	67	33	84
2020	Information management	30	51	17	3	63	37	277
2020	Information technology	28	55	16	1	66	34	934
2020	Internal audit	38	47	15	0	55	45	60
2020	Evaluation	36	47	15	2	56	44	125
2020	Data sciences	29	51	16	4	64	36	180
2020	Policy	35	45	19	1	56	44	1002
2020	Project management	38	43	17	2	53	47	858
2020	Other services to the public	40	38	20	2	49	51	2390
2020	None of the above	39	42	18	1	52	48	1497

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	36	64	1560
2020	Health care practitioners	33	67	89
2020	Federal regulators	37	63	46
2020	Compliance, inspection and enforcement	30	70	403
2020	Communications or public affairs	26	74	96
2020	Access to information and privacy	32	68	62
2020	Security	28	72	39
2020	Legal services	50	50	11
2020	Administration and operations	33	67	1634
2020	Human resources	31	69	328
2020	Financial management	28	72	180
2020	Procurement	28	72	26
2020	Real property	31	69	22
2020	Information management	41	59	80
2020	Information technology	31	69	260
2020	Internal audit	39	61	23
2020	Evaluation	29	71	45
2020	Data sciences	37	63	51
2020	Policy	30	70	352
2020	Project management	31	69	325
2020	Other services to the public	33	67	943
2020	None of the above	32	68	574

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	17	11	6	6	3	15	71	15	4353
2020	Health care practitioners	46	13	9	7	4	2	19	75	14	197
2020	Federal regulators	43	18	11	16	8	2	2	64	25	89
2020	Compliance, inspection and enforcement	32	20	18	10	11	1	7	56	23	855
2020	Communications or public affairs	44	18	16	5	8	3	6	69	14	265
2020	Access to information and privacy	49	16	14	4	4	2	10	75	9	179
2020	Security	46	17	15	5	10	1	7	68	16	106
2020	Science and technology	38	23	8	23	4	0	3	63	28	25
2020	Legal services	46	11	5	7	20	0	10	65	30	42
2020	Administration and operations	39	20	15	8	7	2	9	66	17	3943
2020	Human resources	38	22	14	10	7	1	8	66	19	847
2020	Financial management	38	21	13	10	9	1	7	65	20	471
2020	Procurement	35	13	9	18	10	1	13	56	32	70
2020	Real property	46	13	12	9	5	3	12	69	17	84
2020	Information management	41	19	11	10	7	1	11	68	19	277
2020	Information technology	42	21	13	9	6	1	8	69	17	934
2020	Internal audit	37	26	18	5	10	1	3	66	15	61
2020	Evaluation	38	23	14	8	5	2	11	70	14	125
2020	Data sciences	47	16	13	6	3	2	13	74	11	180
2020	Policy	36	22	16	9	8	1	8	65	18	998
2020	Project management	38	20	16	8	11	1	6	62	21	857
2020	Other services to the public	39	18	13	7	8	2	12	67	18	2384
2020	None of the above	38	20	13	9	7	2	11	67	19	1497
2019	Client contact centre	34	17	15	11	14	1	8	56	27	3028
2019	Health care practitioners	31	16	19	17	9	1	8	51	29	159
2019	Federal regulators	30	18	14	12	13	4	9	55	29	106
2019	Compliance, inspection and enforcement	26	20	19	12	17	1	5	49	31	705
2019	Communications or public affairs	36	23	16	7	11	1	7	64	19	263
2019	Access to information and privacy	43	10	14	11	9	2	12	61	23	132
2019	Security	36	19	17	12	12	0	4	57	25	99
2019	Science and technology	42	18	9	6	15	2	9	67	23	55
2019	Legal services	42	14	14	3	21	0	6	59	26	32
2019	Administration and operations	34	19	18	11	13	1	5	56	25	3112
2019	Human resources	28	18	17	14	15	1	6	50	32	734
2019	Financial management	36	20	16	10	12	1	5	59	23	427
2019	Procurement	36	22	14	12	10	2	4	62	23	57
2019	Real property	41	18	18	8	9	0	5	62	19	68
2019	Information management	37	19	13	11	10	2	8	63	23	259
2019	Information technology	35	19	18	10	12	1	6	57	24	897
2019	Internal audit	32	19	20	16	8	0	5	53	25	73
2019	Evaluation	38	15	13	11	15	2	6	58	28	129
2019	Data sciences	38	19	10	5	14	4	10	65	23	142
2019	Policy	36	18	20	11	10	0	4	57	22	879
2019	Project management	32	19	17	12	15	1	4	54	29	763
2019	Other services to the public	33	18	16	10	15	1	8	55	27	1915
2019	None of the above	34	18	16	10	14	2	7	57	26	1329
2018	Client contact centre	35	16	16	11	12	1	9	56	26	2981
2018	Health care practitioners	31	17	9	7	18	2	15	59	30	181
2018	Federal regulators	36	11	17	8	18	2	8	53	29	101
2018	Compliance, inspection and enforcement	35	15	16	11	14	2	6	55	27	700
2018	Communications or public affairs	37	14	19	12	10	1	7	56	24	240
2018	Access to information and privacy	41	14	16	8	12	1	8	60	22	110
2018	Security	28	17	11	14	18	2	10	51	36	62
2018	Science and technology	41	13	12	9	11	0	14	64	23	29
2018	Legal services	29	13	21	14	10	0	13	48	28	28
2018	Administration and operations	36	16	17	11	12	1	7	57	25	3025
2018	Human resources	34	16	17	10	14	1	8	55	26	648
2018	Financial management	33	18	15	14	11	1	9	56	27	375
2018	Procurement	34	17	25	14	2	0	8	56	17	48
2018	Real property	48	14	12	12	8	0	6	66	21	50
2018	Materiel management	24	8	17	15	15	0	21	40	38	13
2018	Information management	37	19	17	6	11	2	7	63	19	240
2018	Information technology	34	17	16	12	12	1	6	56	26	889
2018	Internal audit	34	11	21	11	14	1	6	50	28	83
2018	Evaluation	31	15	16	11	17	1	10	51	31	99
2018	Data sciences	43	16	10	10	12	0	8	64	25	152
2018	Policy	35	18	19	8	11	1	7	58	21	760
2018	Project management	32	16	16	13	15	1	6	52	30	743
2018	Other services to the public	32	18	14	11	14	2	8	56	28	1784
2018	None of the above	35	15	15	11	16	1	8	55	29	1192

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	21	18	17	25	1	5	36	45	1560
2020	Health care practitioners	13	16	21	19	28	1	2	29	49	88
2020	Federal regulators	7	22	17	26	26	0	2	29	53	46
2020	Compliance, inspection and enforcement	9	16	15	22	32	1	5	27	57	401
2020	Communications or public affairs	9	23	16	18	31	0	3	33	50	96
2020	Access to information and privacy	14	24	14	19	22	3	3	41	44	62
2020	Security	19	14	7	24	28	0	7	36	56	40
2020	Legal services	16	8	27	17	24	0	8	26	45	11
2020	Administration and operations	12	20	17	21	25	1	5	34	48	1633
2020	Human resources	12	21	17	19	22	1	8	36	45	329
2020	Financial management	14	19	16	20	26	1	3	35	48	181
2020	Procurement	3	16	8	22	35	4	11	23	67	26
2020	Real property	13	17	31	9	26	0	4	31	36	22
2020	Information management	14	34	8	19	24	0	1	48	44	81
2020	Information technology	13	17	20	21	23	1	4	32	47	259
2020	Internal audit	0	34	18	4	35	0	9	37	43	23
2020	Evaluation	11	34	16	13	22	2	2	47	37	45
2020	Data sciences	11	31	10	9	37	0	2	43	48	52
2020	Policy	6	19	13	24	32	1	5	26	60	353
2020	Project management	11	16	15	20	32	1	5	29	55	325
2020	Other services to the public	12	21	16	19	29	1	4	34	49	941
2020	None of the above	11	22	17	20	26	2	4	34	48	575

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	18	14	22	33	1	3	28	57	1562
2020	Health care practitioners	5	18	14	18	41	2	1	25	61	89
2020	Federal regulators	7	18	15	20	41	0	0	24	61	46
2020	Compliance, inspection and enforcement	6	10	10	26	43	1	3	17	72	403
2020	Communications or public affairs	5	15	11	29	37	0	3	20	68	95
2020	Access to information and privacy	9	15	20	27	26	2	2	26	54	62
2020	Security	5	22	8	24	40	0	0	28	64	40
2020	Legal services	8	8	10	42	24	0	8	18	72	11
2020	Administration and operations	8	16	14	21	38	1	2	24	61	1635
2020	Human resources	7	14	16	20	39	1	3	21	62	328
2020	Financial management	6	14	17	19	43	1	2	20	63	181
2020	Procurement	7	8	15	21	44	4	0	16	68	26
2020	Real property	4	13	24	27	32	0	0	18	58	21
2020	Information management	11	23	9	18	37	0	3	34	56	81
2020	Information technology	7	18	16	21	33	0	3	26	57	260
2020	Internal audit	4	22	18	21	35	0	0	26	56	23
2020	Evaluation	7	25	12	19	35	2	0	32	56	45
2020	Data sciences	7	19	13	21	39	0	0	27	60	52
2020	Policy	5	13	14	22	44	1	2	18	68	352
2020	Project management	6	11	13	27	40	1	2	17	69	325
2020	Other services to the public	8	17	14	20	39	1	2	26	60	942
2020	None of the above	6	17	13	21	40	1	3	24	62	574

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark