2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - PM-MCO

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 46 35 4 8 8 0 0 81 15 26
2017 PM-MCO 54 25 8 8 4 0 0 79 13 25
2014 PM-MCO 46 38 11 3 3 0 0 84 5 37
2014 PM-MCO-03 69 23 8 0 0 0 0 92 0 13

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 38 8 12 19 0 0 62 31 26
2017 PM-MCO 31 40 12 4 12 0 0 71 16 25

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 65 15 12 0 8 0 0 81 8 26
2017 PM-MCO 59 33 4 4 0 0 0 92 4 25
2014 PM-MCO 70 22 3 3 3 0 0 92 5 37
2014 PM-MCO-03 92 8 0 0 0 0 0 100 0 13

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 62 19 8 0 12 0 0 81 12 26
2017 PM-MCO 54 21 13 13 0 0 0 75 13 25
2014 PM-MCO 49 35 8 5 3 0 0 84 8 37
2014 PM-MCO-03 77 8 15 0 0 0 0 85 0 13

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 27 23 8 19 0 0 50 27 26
2017 PM-MCO 39 28 16 0 12 4 0 70 13 25
2014 PM-MCO 38 30 11 16 5 0 0 68 22 37
2014 PM-MCO-03 46 38 8 8 0 0 0 85 8 13

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 38 12 8 19 0 0 62 27 26
2017 PM-MCO 45 25 21 0 8 0 0 71 8 24
2014 PM-MCO 38 24 27 5 5 0 0 62 11 37
2014 PM-MCO-03 46 23 23 8 0 0 0 69 8 13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 27 31 15 4 23 0 0 58 27 26
2017 PM-MCO 35 16 20 8 16 4 0 53 26 25
2014 PM-MCO 41 16 16 11 14 0 3 58 25 37
2014 PM-MCO-03 62 23 0 0 8 0 8 92 8 13
Top of page

Leadership

Immediate supervisor

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 36 24 12 8 20 0 0 60 28 25
2017 PM-MCO 60 28 0 8 4 0 0 88 12 25
2014 PM-MCO 54 30 14 3 0 0 0 84 3 37
2014 PM-MCO-03 69 23 0 8 0 0 0 92 8 13

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 50 15 15 4 15 0 0 65 19 26
2017 PM-MCO 60 32 0 0 4 4 0 96 4 25
2014 PM-MCO 43 35 11 5 3 0 3 81 8 37
2014 PM-MCO-03 62 38 0 0 0 0 0 100 0 13

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 16 36 4 8 12 24 0 68 26 25
2017 PM-MCO 28 28 12 0 12 20 0 70 15 25
2014 PM-MCO 38 19 22 8 3 11 0 64 12 37
2014 PM-MCO-03 62 15 8 0 0 15 0 91 0 13

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 32 24 16 16 0 0 44 32 25
2017 PM-MCO 28 44 4 0 16 8 0 78 17 25
2014 PM-MCO 38 19 27 14 3 0 0 57 16 37
2014 PM-MCO-03 62 23 15 0 0 0 0 85 0 13

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 24 16 24 20 4 0 38 46 25
2017 PM-MCO 28 44 4 4 16 4 0 75 21 25
2014 PM-MCO 27 19 27 19 0 8 0 50 21 37
2014 PM-MCO-03 38 31 15 8 0 8 0 75 8 13

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 32 16 16 24 0 0 44 40 25
2017 PM-MCO 24 40 12 4 16 4 0 67 21 25
2014 PM-MCO 30 27 11 22 5 3 3 60 29 37
2014 PM-MCO-03 46 38 0 15 0 0 0 85 15 13
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 31 4 27 15 0 0 54 42 26
2017 PM-MCO 39 36 4 12 8 0 0 75 21 25
2014 PM-MCO 38 27 22 5 8 0 0 65 14 37
2014 PM-MCO-03 54 31 15 0 0 0 0 85 0 13

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 31 12 12 15 0 0 62 27 26
2017 PM-MCO 36 40 4 8 12 0 0 76 20 25

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 15 12 15 15 0 0 58 31 26
2017 PM-MCO 51 28 4 4 12 0 0 79 16 25
2014 PM-MCO 41 46 5 5 3 0 0 86 8 37
2014 PM-MCO-03 54 38 8 0 0 0 0 92 0 13

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 8 54 19 8 12 0 0 62 19 26
2017 PM-MCO 28 36 20 8 8 0 0 64 16 25
2014 PM-MCO 24 35 11 16 14 0 0 59 30 37
2014 PM-MCO-03 23 46 0 23 8 0 0 69 31 13

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 16 28 24 4 24 4 0 46 29 25
2017 PM-MCO 21 50 4 8 13 4 0 74 22 24
2014 PM-MCO 24 24 19 11 11 5 5 55 24 37
2014 PM-MCO-03 23 31 0 15 8 8 15 70 30 13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 15 23 31 8 12 4 8 43 22 26
2017 PM-MCO 8 45 4 4 8 16 15 76 18 25
2014 PM-MCO 27 11 11 22 16 5 8 44 44 37
2014 PM-MCO-03 23 8 8 31 0 8 23 44 44 13

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 15 42 19 12 12 0 0 58 23 26
2017 PM-MCO 31 32 12 8 16 0 0 63 25 25
2014 PM-MCO 24 43 16 5 11 0 0 68 16 37
2014 PM-MCO-03 31 46 8 8 8 0 0 77 15 13

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 31 15 15 15 0 4 52 32 26
2017 PM-MCO 27 32 8 17 16 0 0 59 33 25
2014 PM-MCO 43 19 24 3 11 0 0 62 14 37
2014 PM-MCO-03 69 15 8 0 8 0 0 85 8 13

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 31 15 12 12 0 0 62 23 26
2017 PM-MCO 44 16 13 16 12 0 0 59 28 25
2014 PM-MCO 38 41 8 11 3 0 0 78 14 37
2014 PM-MCO-03 54 31 8 8 0 0 0 85 8 13

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 15 19 46 4 15 0 0 35 19 26
2017 PM-MCO 23 48 8 0 16 4 0 74 17 25

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 35 19 8 8 0 0 65 15 26
2017 PM-MCO 51 21 4 17 8 0 0 71 25 25
2014 PM-MCO 38 35 5 14 8 0 0 73 22 37
2014 PM-MCO-03 54 23 0 23 0 0 0 77 23 13

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 23 31 4 12 0 0 54 15 26
2017 PM-MCO 25 32 8 12 0 0 23 74 15 25
2014 PM-MCO 30 35 22 3 5 0 5 69 9 37
2014 PM-MCO-03 8 46 15 8 8 0 15 64 18 13

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2018 PM-MCO 31 50 19 26
2017 PM-MCO 29 52 20 25
2014 PM-MCO 22 49 30 37
2014 PM-MCO-03 15 69 15 13
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 31 4 15 8 0 0 73 23 26
2017 PM-MCO 47 29 4 12 8 0 0 76 20 25
2014 PM-MCO 57 30 5 8 0 0 0 86 8 37
2014 PM-MCO-03 62 38 0 0 0 0 0 100 0 13

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 15 35 23 12 12 4 0 52 24 26
2017 PM-MCO 24 44 8 12 12 0 0 68 24 25
2014 PM-MCO 27 43 22 5 3 0 0 70 8 37
2014 PM-MCO-03 38 31 15 15 0 0 0 69 15 13

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 21 13 38 17 13 0 0 29 33 24
2017 PM-MCO 13 8 21 16 23 4 16 49 26 25
2014 PM-MCO 8 22 38 8 22 0 3 31 31 37
2014 PM-MCO-03 8 15 15 15 38 0 8 58 25 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 12 31 8 27 4 0 36 32 26
2017 PM-MCO 8 8 16 21 39 0 8 65 18 25
2014 PM-MCO 8 11 27 30 19 3 3 51 20 37
2014 PM-MCO-03 8 8 15 23 31 8 8 64 18 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 15 38 23 12 8 4 0 20 56 26
2017 PM-MCO 8 28 32 8 16 0 8 26 39 25
2014 PM-MCO 27 27 22 11 14 0 0 24 54 37
2014 PM-MCO-03 38 31 8 8 15 0 0 23 69 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 8 23 19 23 0 8 46 29 26
2017 PM-MCO 13 8 12 23 24 0 20 59 26 25
2014 PM-MCO 8 11 32 24 19 0 5 46 20 37
2014 PM-MCO-03 0 0 31 23 38 0 8 67 0 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 19 23 8 31 4 4 42 33 26
2017 PM-MCO 13 8 8 36 23 0 12 67 24 25
2014 PM-MCO 11 27 16 16 24 0 5 43 40 37
2014 PM-MCO-03 0 15 23 15 31 0 15 55 18 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 15 15 23 27 0 8 54 29 26
2017 PM-MCO 8 13 8 28 35 4 4 68 23 25
2014 PM-MCO 8 11 16 35 24 0 5 63 20 37
2014 PM-MCO-03 0 8 8 31 38 0 15 82 9 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 31 19 4 15 0 0 19 62 26
2017 PM-MCO 21 23 32 8 4 0 12 14 50 25
2014 PM-MCO 19 22 35 14 8 3 0 22 42 37
2014 PM-MCO-03 15 31 23 8 15 8 0 25 50 13

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 33 29 13 13 13 0 0 63 25 24
2017 PM-MCO 51 33 0 8 4 4 0 88 12 25
2014 PM-MCO 49 32 11 8 0 0 0 81 8 37
2014 PM-MCO-03 62 23 15 0 0 0 0 85 0 13

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 40 32 12 4 12 0 0 72 16 25
2017 PM-MCO 51 33 13 0 4 0 0 84 4 25
2014 PM-MCO 41 32 8 19 0 0 0 73 19 37
2014 PM-MCO-03 62 31 0 8 0 0 0 92 8 13

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 32 40 12 8 8 0 0 72 16 25

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 27 23 12 8 4 4 54 21 26
2017 PM-MCO 52 32 4 0 12 0 0 84 12 25
2014 PM-MCO 42 36 14 6 3 0 0 78 8 36
2014 PM-MCO-03 31 54 8 8 0 0 0 85 8 13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 19 23 8 8 8 4 57 17 26
2017 PM-MCO 44 28 16 0 8 4 0 75 8 25
2014 PM-MCO 41 27 24 3 0 5 0 71 3 37
2014 PM-MCO-03 31 23 31 0 0 15 0 64 0 13

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 31 19 8 12 0 0 62 19 26
2017 PM-MCO 48 36 4 4 8 0 0 84 12 25
2014 PM-MCO 59 19 14 5 0 3 0 81 6 37
2014 PM-MCO-03 69 31 0 0 0 0 0 100 0 13

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 16 28 20 8 20 4 4 48 30 25
2017 PM-MCO 47 17 8 8 8 8 4 73 18 25
2014 PM-MCO 42 14 25 8 3 0 8 61 12 36
2014 PM-MCO-03 31 15 15 8 8 0 23 60 20 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 35 19 15 12 15 4 0 56 28 26
2017 PM-MCO 39 28 8 0 16 4 4 73 18 25
2014 PM-MCO 54 24 14 5 0 0 3 81 6 37
2014 PM-MCO-03 77 15 0 0 0 0 8 100 0 13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 8 46 27 8 8 4 0 56 16 26

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 15 27 12 23 8 4 30 39 26
2017 PM-MCO 23 12 12 8 24 16 4 44 41 25
2014 PM-MCO 16 14 19 8 14 11 19 42 31 37
2014 PM-MCO-03 8 15 8 8 0 8 54 60 20 13

Physical environment and equipment

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 PM-MCO 51 32 4 4 8 0 0 84 12 25
2014 PM-MCO 51 27 3 14 5 0 0 78 19 37
2014 PM-MCO-03 54 31 8 8 0 0 0 85 8 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 PM-MCO 55 33 0 4 8 0 0 88 12 25
2014 PM-MCO 41 38 11 5 5 0 0 78 11 37
2014 PM-MCO-03 54 46 0 0 0 0 0 100 0 13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 PM-MCO 72 20 0 4 4 0 0 92 8 25
2014 PM-MCO 65 19 3 8 3 0 3 86 11 37
2014 PM-MCO-03 62 31 0 8 0 0 0 92 8 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 PM-MCO 23 77 26

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 8 8 24 12 20 24 4 22 44 25
2017 PM-MCO 16 20 8 0 12 32 12 64 21 25
2014 PM-MCO 22 8 32 0 3 24 11 46 4 37
2014 PM-MCO-03 15 15 15 0 0 31 23 67 0 13

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 17 21 13 8 17 25 0 50 33 24
2017 PM-MCO 28 48 4 0 12 8 0 83 13 25
2014 PM-MCO 24 24 35 3 0 11 3 56 3 37
2014 PM-MCO-03 23 31 31 0 0 15 0 64 0 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 8 19 31 0 8 35 0 41 12 26
2017 PM-MCO 16 24 8 0 0 36 15 83 0 25
2014 PM-MCO 16 14 24 3 5 27 11 48 13 37
2014 PM-MCO-03 15 15 15 0 0 38 15 67 0 13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 16 24 20 4 8 28 0 56 17 25
2017 PM-MCO 32 44 8 0 0 15 0 90 0 25
2014 PM-MCO 30 22 16 3 3 24 3 70 7 37
2014 PM-MCO-03 31 23 15 0 0 31 0 78 0 13

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 PM-MCO 24 76 37
Top of page

Workplace well-being

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 42 19 8 12 0 0 62 19 26
2017 PM-MCO 48 36 0 4 12 0 0 84 16 25

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 38 23 12 15 0 0 50 27 26
2017 PM-MCO 39 45 8 0 8 0 0 84 8 25

Work-related stress

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 8 12 23 23 35 0 0 19 58 26
2017 PM-MCO 20 24 16 20 21 0 0 44 41 25

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 31 35 0 15 0 0 50 15 26
2017 PM-MCO 47 16 12 13 13 0 0 63 25 25

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 31 27 19 4 15 0 4 60 20 26
2017 PM-MCO 55 8 16 8 13 0 0 63 21 25

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 31 19 8 12 0 8 58 21 26
2017 PM-MCO 49 9 21 0 9 8 4 66 10 24

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 23 12 0 12 0 12 74 13 26
2017 PM-MCO 52 16 16 0 0 0 16 81 0 25

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 27 38 19 8 8 0 0 65 15 26
2017 PM-MCO 39 29 16 4 12 0 0 67 16 25

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 23 35 8 15 12 4 4 63 29 26
2017 PM-MCO 47 24 13 8 8 0 0 71 16 25

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 27 23 12 12 19 4 4 54 33 26
2017 PM-MCO 47 16 25 0 8 0 4 66 8 25

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 27 15 23 4 27 4 0 44 32 26
2017 PM-MCO 49 25 9 9 8 0 0 74 17 24

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 19 27 27 8 15 4 0 48 24 26
2017 PM-MCO 43 24 12 0 21 0 0 67 21 25

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 48 20 20 0 8 4 0 71 8 25
2017 PM-MCO 66 30 4 0 0 0 0 96 0 24

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 62 4 19 4 4 4 4 71 8 26

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 48 12 12 8 8 4 8 68 18 25
2017 PM-MCO 68 17 8 0 4 0 4 88 4 25

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 23 19 0 8 0 8 71 8 26
2017 PM-MCO 68 16 4 4 4 0 4 88 8 25

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 19 12 4 15 0 8 67 21 26
2017 PM-MCO 71 17 4 0 4 0 4 92 4 25

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 56 4 8 4 4 0 24 79 11 25
2017 PM-MCO 76 4 0 0 4 0 16 95 5 25

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 46 31 4 0 8 0 12 87 9 26
2017 PM-MCO 72 12 8 4 0 0 4 88 4 25

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 62 23 0 0 8 0 8 92 8 26
2017 PM-MCO 63 17 4 8 4 0 4 83 13 25

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 42 38 0 4 8 0 8 88 13 26
2017 PM-MCO 67 29 0 0 4 0 0 96 4 25

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 4 31 38 12 15 0 0 35 27 26
2017 PM-MCO 19 36 24 13 8 0 0 55 21 25

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 12 24 44 16 4 0 0 20 36 25
2017 PM-MCO 8 21 44 12 15 0 0 27 29 25
Top of page

Compensation

Pay or other compensation issues

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2018 PM-MCO 35 12 8 15 19 0 12 52 39 26
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