2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - MA

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 48 15 4 0 0 0 81 4 27
2020 MA-01 20 60 13 7 0 0 0 80 7 15
2018 MA 37 41 7 12 2 0 0 78 15 41
2018 MA-01 40 40 7 10 3 0 0 80 13 30
2017 MA 45 48 3 0 3 0 0 94 3 31
2017 MA-01 29 64 7 0 0 0 0 93 0 14
2014 MA 43 43 11 3 0 0 0 87 3 36
2014 MA-01 33 48 14 5 0 0 0 81 5 21

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 33 15 7 4 0 4 73 12 27
2020 MA-01 33 27 20 7 7 0 7 64 14 15
2018 MA 33 40 5 7 12 2 0 76 20 42
2018 MA-01 39 35 6 6 10 3 0 77 17 31
2017 MA 23 43 7 13 13 0 0 67 27 30
2017 MA-01 23 46 0 23 8 0 0 69 31 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 33 7 0 0 0 4 92 0 27
2020 MA-01 47 33 13 0 0 0 7 86 0 15
2018 MA 51 34 5 7 2 0 0 85 10 41
2018 MA-01 53 27 7 10 3 0 0 80 13 30
2017 MA 68 29 0 0 3 0 0 97 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 68 30 0 3 0 0 0 97 3 36
2014 MA-01 57 38 0 5 0 0 0 95 5 21

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 26 11 7 0 0 0 81 7 27
2020 MA-01 53 13 20 13 0 0 0 67 13 15
2018 MA 38 43 12 7 0 0 0 81 7 42
2018 MA-01 42 39 13 6 0 0 0 81 6 31
2017 MA 65 32 0 0 3 0 0 97 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 57 38 2 3 0 0 0 95 3 36
2014 MA-01 48 43 4 5 0 0 0 91 5 21

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 41 7 4 0 0 0 89 4 27
2020 MA-01 33 53 7 7 0 0 0 87 7 15
2018 MA 45 33 7 5 10 0 0 79 14 42
2018 MA-01 48 32 10 3 6 0 0 81 10 31
2017 MA 29 42 16 10 3 0 0 71 13 31
2017 MA-01 14 50 29 7 0 0 0 64 7 14
2014 MA 30 46 5 14 5 0 0 76 19 36
2014 MA-01 24 43 10 14 10 0 0 67 24 21

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 37 7 7 0 0 0 85 7 27
2020 MA-01 33 47 7 13 0 0 0 80 13 15
2018 MA 46 29 10 5 10 0 0 76 15 41
2018 MA-01 50 23 13 7 7 0 0 73 13 30
2017 MA 35 35 16 6 6 0 0 71 13 31
2017 MA-01 21 50 21 7 0 0 0 71 7 14
2014 MA 33 43 8 14 3 0 0 76 16 36
2014 MA-01 24 38 14 19 5 0 0 62 24 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 26 7 7 4 0 7 80 12 27
2020 MA-01 40 27 7 13 7 0 7 71 21 15
2018 MA 38 19 14 10 14 5 0 60 25 42
2018 MA-01 42 16 13 13 10 6 0 62 24 31
2017 MA 29 29 26 6 3 6 0 62 10 31
2017 MA-01 14 36 36 7 0 7 0 54 8 14
2014 MA 33 35 16 5 5 5 0 72 11 36
2014 MA-01 19 33 24 9 5 10 0 58 15 21
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 33 15 0 4 0 11 79 4 27
2020 MA-01 27 27 20 0 7 0 20 67 8 15

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 19 15 7 7 0 4 69 15 27
2020 MA-01 33 7 27 13 13 0 7 43 29 15
2018 MA 54 27 10 5 0 2 2 85 5 41
2018 MA-01 53 27 10 7 0 0 3 83 7 30
2017 MA 39 39 6 6 10 0 0 77 16 31
2017 MA-01 43 43 7 0 7 0 0 86 7 14
2014 MA 46 43 8 3 0 0 0 89 3 36
2014 MA-01 43 52 5 0 0 0 0 95 0 21

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 22 15 0 7 0 4 77 8 27
2020 MA-01 40 27 13 0 13 0 7 71 14 15
2018 MA 59 17 10 5 7 2 0 78 13 41
2018 MA-01 60 13 10 7 7 3 0 76 14 30
2017 MA 65 29 3 0 3 0 0 94 3 31
2017 MA-01 64 29 0 0 7 0 0 93 7 14
2014 MA 70 16 3 3 5 0 3 89 8 36
2014 MA-01 67 19 0 5 10 0 0 86 14 21

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 19 0 4 0 0 78 4 27
2020 MA-01 47 33 13 0 7 0 0 80 7 15
2018 MA 34 29 12 5 7 10 2 72 14 41
2018 MA-01 43 23 7 7 3 13 3 80 12 30
2017 MA 26 19 10 23 6 16 0 54 35 31
2017 MA-01 29 21 7 21 7 14 0 58 33 14
2014 MA 24 41 16 8 8 3 0 67 17 36
2014 MA-01 23 33 24 5 10 5 0 60 15 21

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 41 15 0 4 0 0 81 4 27
2020 MA-01 40 40 13 0 7 0 0 80 7 15
2018 MA 31 36 10 5 12 7 0 72 18 42
2018 MA-01 39 32 3 6 10 10 0 79 18 31
2017 MA 19 29 16 19 10 6 0 52 31 31
2017 MA-01 14 43 21 7 7 7 0 62 15 14
2014 MA 16 38 14 22 8 3 0 55 31 36
2014 MA-01 19 24 19 24 10 5 0 45 35 21

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 37 19 11 4 0 0 67 15 27
2020 MA-01 33 27 20 13 7 0 0 60 20 15
2018 MA 21 31 17 10 7 14 0 61 19 42
2018 MA-01 26 26 16 10 3 19 0 64 16 31
2017 MA 13 39 19 13 6 10 0 57 21 31
2017 MA-01 7 43 29 7 0 14 0 58 8 14
2014 MA 11 32 16 24 11 5 0 46 37 36
2014 MA-01 14 24 24 19 14 5 0 40 35 21

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 23 35 15 15 8 4 0 60 24 26
2020 MA-01 21 43 14 7 14 0 0 64 21 14
2018 MA 24 26 19 21 7 2 0 51 29 42
2018 MA-01 29 23 19 23 3 3 0 53 27 31
2017 MA 17 23 33 17 10 0 0 40 27 30
2017 MA-01 14 36 36 14 0 0 0 50 14 14
2014 MA 11 43 14 14 19 0 0 54 32 36
2014 MA-01 14 33 19 10 24 0 0 47 33 21
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 37 22 4 7 0 4 65 12 27
2020 MA-01 20 33 27 0 13 0 7 57 14 15
2018 MA 29 32 20 10 10 0 0 61 20 41
2018 MA-01 37 27 20 7 10 0 0 63 17 30
2017 MA 16 48 10 13 13 0 0 65 26 31
2017 MA-01 14 64 0 21 0 0 0 79 21 14
2014 MA 19 48 14 11 8 0 0 68 19 36
2014 MA-01 14 47 19 5 14 0 0 62 19 21

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 30 11 7 4 0 4 77 12 27
2020 MA-01 40 20 13 13 7 0 7 64 21 15
2018 MA 43 38 7 7 5 0 0 81 12 42
2018 MA-01 52 32 3 6 6 0 0 84 13 31
2017 MA 45 45 0 10 0 0 0 90 10 31
2017 MA-01 43 50 0 7 0 0 0 93 7 14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 46 31 12 4 8 0 0 77 12 26
2020 MA-01 36 36 14 0 14 0 0 71 14 14
2018 MA 31 26 17 14 10 2 0 59 24 42
2018 MA-01 35 26 10 16 10 3 0 63 27 31
2017 MA 32 32 19 6 10 0 0 65 16 31
2017 MA-01 36 43 14 0 7 0 0 79 7 14
2014 MA 49 30 8 5 5 3 0 81 11 36
2014 MA-01 48 28 5 10 10 0 0 76 19 21

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 56 0 7 4 0 0 89 11 27
2020 MA-01 33 53 0 7 7 0 0 87 13 15
2018 MA 38 43 2 14 2 0 0 81 17 42
2018 MA-01 48 35 3 13 0 0 0 84 13 31
2017 MA 39 39 6 16 0 0 0 77 16 31
2017 MA-01 36 43 7 14 0 0 0 79 14 14
2014 MA 38 43 11 5 3 0 0 81 8 36
2014 MA-01 33 47 5 10 5 0 0 81 14 21

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 46 19 19 8 4 4 0 68 12 26
2020 MA-01 33 13 27 13 7 7 0 50 21 15

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 37 15 4 4 0 4 77 8 27
2020 MA-01 27 33 20 7 7 0 7 64 14 15
2018 MA 29 26 14 12 14 2 2 58 28 42
2018 MA-01 32 19 13 16 13 3 3 55 31 31
2017 MA 29 26 19 13 6 6 0 59 21 31
2017 MA-01 29 29 29 0 7 7 0 62 8 14
2014 MA 24 43 24 8 0 0 0 68 8 36
2014 MA-01 14 48 24 14 0 0 0 62 14 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 26 7 15 15 0 4 62 31 27
2020 MA-01 33 13 13 13 20 0 7 50 36 15
2018 MA 17 21 14 17 17 7 7 44 39 42
2018 MA-01 23 23 16 16 16 3 3 48 34 31
2017 MA 10 26 23 16 16 6 3 39 36 31
2017 MA-01 14 14 36 21 7 0 7 31 31 14
2014 MA 3 32 27 19 11 3 5 38 32 36
2014 MA-01 0 28 24 24 19 5 0 30 45 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 19 22 4 4 0 4 69 8 27
2020 MA-01 53 7 20 7 7 0 7 64 14 15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 30 11 0 4 0 4 85 4 27
2020 MA-01 40 27 20 0 7 0 7 71 7 15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 78 15 0 0 0 4 4 100 0 27
2020 MA-01 60 27 0 0 0 7 7 100 0 15

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 74 15 7 0 0 0 4 92 0 27
2020 MA-01 67 13 13 0 0 0 7 86 0 15

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 19 44 15 11 11 0 0 63 22 27
2020 MA-01 20 47 7 7 20 0 0 67 27 15
2018 MA 14 29 21 17 17 2 0 44 34 42
2018 MA-01 19 29 16 19 13 3 0 50 33 31
2017 MA 23 48 13 6 10 0 0 71 16 31
2017 MA-01 14 64 7 7 7 0 0 79 14 14
2014 MA 16 38 8 27 11 0 0 54 38 36
2014 MA-01 14 29 5 33 19 0 0 43 52 21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 15 44 30 4 4 0 4 62 8 27
2020 MA-01 13 47 27 0 7 0 7 64 7 15
2018 MA 24 33 19 10 12 2 0 59 22 42
2018 MA-01 26 35 16 13 6 3 0 63 20 31
2017 MA 23 47 10 13 7 0 0 70 20 30
2017 MA-01 21 64 7 7 0 0 0 86 7 14
2014 MA 19 30 22 16 13 0 0 49 30 36
2014 MA-01 14 24 24 14 23 0 0 38 38 21

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 38 35 15 8 4 0 0 73 12 26
2020 MA-01 33 33 13 13 7 0 0 67 20 15
2018 MA 31 36 17 5 12 0 0 67 17 42
2018 MA-01 42 26 16 6 10 0 0 68 16 31
2017 MA 32 42 10 10 6 0 0 74 16 31
2017 MA-01 29 57 7 7 0 0 0 86 7 14
2014 MA 30 46 14 5 5 0 0 76 11 36
2014 MA-01 24 43 14 10 10 0 0 67 19 21

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 15 30 11 7 0 4 50 19 27
2020 MA-01 27 7 33 13 13 0 7 36 29 15
2018 MA 17 24 24 19 12 5 0 43 33 42
2018 MA-01 23 26 23 19 10 0 0 48 29 31
2017 MA 13 19 39 19 3 6 0 34 24 31
2017 MA-01 14 14 43 21 0 7 0 31 23 14

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 26 19 7 4 0 0 70 11 27
2020 MA-01 33 27 27 7 7 0 0 60 13 15
2018 MA 59 27 0 10 5 0 0 85 15 41
2018 MA-01 60 27 0 7 7 0 0 87 13 30
2017 MA 39 45 3 3 10 0 0 84 13 31
2017 MA-01 43 50 0 0 7 0 0 93 7 14
2014 MA 46 32 8 11 3 0 0 79 13 36
2014 MA-01 43 29 10 14 5 0 0 72 19 21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 22 26 4 4 4 0 65 8 27
2020 MA-01 40 13 27 7 7 7 0 57 14 15
2018 MA 19 40 17 7 12 0 5 63 20 42
2018 MA-01 16 42 16 6 13 0 6 62 21 31
2017 MA 35 29 16 3 3 3 10 74 7 31
2017 MA-01 7 36 29 7 7 0 14 50 17 14
2014 MA 46 35 11 5 0 3 0 83 6 36
2014 MA-01 53 33 5 5 0 5 0 90 5 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 MA 48 52 27
2020 MA-01 40 60 15

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 19 19 4 0 4 11 74 4 27
2020 MA-01 40 13 20 7 0 7 13 67 8 15

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 MA 7 63 30 27
2020 MA-01 7 60 33 15
2018 MA 19 60 21 42
2018 MA-01 19 61 19 31
2017 MA 13 58 29 31
2017 MA-01 7 50 43 14
2014 MA 8 70 21 36
2014 MA-01 5 77 19 21
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 70 26 4 0 0 0 0 96 0 27
2020 MA-01 60 33 7 0 0 0 0 93 0 15
2018 MA 48 36 7 5 5 0 0 83 10 42
2018 MA-01 55 26 6 6 6 0 0 81 13 31
2017 MA 58 35 3 3 0 0 0 94 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 46 43 5 0 5 0 0 89 5 36
2014 MA-01 38 52 0 0 10 0 0 90 10 21

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 33 19 0 0 4 4 80 0 27
2020 MA-01 33 33 20 0 0 7 7 77 0 15
2018 MA 31 43 17 7 2 0 0 74 10 42
2018 MA-01 39 35 19 6 0 0 0 74 6 31
2017 MA 26 48 19 3 3 0 0 74 6 31
2017 MA-01 29 36 36 0 0 0 0 64 0 14
2014 MA 30 41 22 3 5 0 0 70 8 36
2014 MA-01 33 24 33 0 10 0 0 57 10 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 11 15 33 22 11 4 4 36 28 27
2020 MA-01 13 20 27 13 13 7 7 31 38 15
2018 MA 10 32 22 22 12 0 2 35 43 41
2018 MA-01 13 20 20 27 17 0 3 45 34 30
2017 MA 13 13 48 16 10 0 0 26 26 31
2017 MA-01 21 7 57 14 0 0 0 14 29 14
2014 MA 11 23 29 20 14 0 3 35 35 34
2014 MA-01 10 25 30 15 15 0 5 31 37 20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 4 0 22 37 22 4 11 70 4 27
2020 MA-01 7 0 33 20 20 7 13 50 8 15
2018 MA 12 12 22 29 24 0 0 54 24 41
2018 MA-01 17 7 23 27 27 0 0 53 23 30
2017 MA 6 13 23 19 32 3 3 55 21 31
2017 MA-01 7 14 36 14 21 7 0 38 23 14
2014 MA 11 11 24 27 21 5 0 51 23 36
2014 MA-01 19 14 14 24 23 5 0 50 35 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 0 7 15 30 26 11 11 71 10 27
2020 MA-01 0 13 20 27 13 13 13 55 18 15
2018 MA 5 24 12 29 20 5 5 54 32 41
2018 MA-01 7 20 13 27 27 3 3 57 29 30
2017 MA 3 7 27 13 27 10 13 52 13 30
2017 MA-01 0 7 50 7 14 14 7 27 9 14
2014 MA 11 11 27 24 11 3 14 42 26 36
2014 MA-01 19 10 23 19 10 0 19 35 35 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 12 12 27 27 15 0 8 46 25 26
2020 MA-01 20 13 33 13 7 0 13 23 38 15
2018 MA 22 20 27 10 17 2 2 28 44 41
2018 MA-01 23 10 27 10 23 3 3 36 36 30
2017 MA 13 26 32 13 13 0 3 27 40 31
2017 MA-01 7 36 29 14 7 0 7 23 46 14
2014 MA 11 19 19 27 22 0 3 50 30 36
2014 MA-01 10 19 24 24 19 0 5 45 30 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 11 0 33 26 19 4 7 50 13 27
2020 MA-01 20 0 27 20 13 7 13 42 25 15
2018 MA 27 17 10 22 20 2 2 44 46 41
2018 MA-01 23 17 7 20 27 3 3 50 43 30
2017 MA 13 29 23 13 19 0 3 33 43 31
2017 MA-01 14 36 36 7 7 0 0 14 50 14
2014 MA 22 11 24 30 14 0 0 43 33 36
2014 MA-01 24 10 24 28 14 0 0 43 33 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 0 4 8 31 38 8 12 86 5 26
2020 MA-01 0 7 14 14 36 14 14 70 10 14
2018 MA 10 8 18 21 31 10 3 59 21 39
2018 MA-01 14 7 14 21 36 7 0 62 23 28
2017 MA 10 10 23 23 29 0 6 55 21 31
2017 MA-01 7 14 29 29 14 0 7 46 23 14
2014 MA 5 5 11 32 33 3 11 75 13 36
2014 MA-01 5 5 19 33 19 5 14 65 12 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 11 15 37 19 11 0 7 32 28 27
2020 MA-01 20 13 27 20 7 0 13 31 38 15
2018 MA 26 14 31 14 14 0 0 29 40 42
2018 MA-01 29 10 26 16 19 0 0 35 39 31
2017 MA 10 19 45 3 16 6 0 21 31 31
2017 MA-01 7 21 64 0 0 7 0 0 31 14
2014 MA 17 33 25 19 3 3 0 23 51 35
2014 MA-01 20 45 10 20 0 5 0 21 68 20

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 7 22 44 7 15 0 4 23 31 27
2020 MA-01 13 27 33 13 7 0 7 21 43 15

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 41 4 19 4 4 4 72 24 27
2020 MA-01 20 47 0 13 7 7 7 77 23 15

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 37 11 4 4 0 4 81 8 27
2020 MA-01 40 27 13 7 7 0 7 71 14 15
2018 MA 51 29 2 7 7 2 0 83 15 41
2018 MA-01 57 20 3 10 7 3 0 79 17 30
2017 MA 42 32 3 13 10 0 0 74 23 31
2017 MA-01 50 21 7 14 7 0 0 71 21 14
2014 MA 43 32 16 5 3 0 0 76 8 36
2014 MA-01 38 24 24 9 5 0 0 62 14 21

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 33 7 0 4 0 0 89 4 27
2020 MA-01 67 13 13 0 7 0 0 80 7 15
2018 MA 58 30 0 5 5 3 0 90 10 40
2018 MA-01 57 33 0 3 3 3 0 93 7 30
2017 MA 35 52 0 3 10 0 0 87 13 31
2017 MA-01 36 57 0 7 0 0 0 93 7 14
2014 MA 40 54 0 5 0 0 0 95 5 36
2014 MA-01 47 48 0 5 0 0 0 95 5 21

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 41 4 0 4 7 4 92 4 27
2020 MA-01 47 27 7 0 7 7 7 85 8 15
2018 MA 34 41 15 2 5 2 0 78 8 41
2018 MA-01 40 43 10 0 3 3 0 86 3 30

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 33 11 0 4 0 4 85 4 27
2020 MA-01 40 27 20 0 7 0 7 71 7 15
2018 MA 50 29 12 5 2 2 0 80 7 42
2018 MA-01 52 29 10 6 0 3 0 83 7 31
2017 MA 39 42 6 6 3 3 0 83 10 31
2017 MA-01 43 29 14 7 0 7 0 77 8 14
2014 MA 49 35 11 5 0 0 0 84 5 36
2014 MA-01 43 29 19 10 0 0 0 71 10 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 30 19 0 0 4 4 80 0 27
2020 MA-01 33 33 20 0 0 7 7 77 0 15
2018 MA 50 33 10 5 0 2 0 85 5 42
2018 MA-01 52 32 10 3 0 3 0 87 3 31
2017 MA 35 42 13 3 3 0 3 80 7 31
2017 MA-01 50 14 21 7 0 0 7 69 8 14
2014 MA 51 35 14 0 0 0 0 86 0 36
2014 MA-01 38 43 19 0 0 0 0 81 0 21

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 63 26 7 4 0 0 0 89 4 27
2020 MA-01 47 40 13 0 0 0 0 87 0 15
2018 MA 52 33 7 2 5 0 0 86 7 42
2018 MA-01 55 32 6 3 3 0 0 87 6 31
2017 MA 42 39 13 6 0 0 0 81 6 31
2017 MA-01 36 29 29 7 0 0 0 64 7 14
2014 MA 54 35 8 3 0 0 0 89 3 36
2014 MA-01 43 38 14 5 0 0 0 81 5 21

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 30 11 4 0 7 4 83 4 27
2020 MA-01 47 20 13 7 0 7 7 77 8 15

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 19 22 4 0 0 4 73 4 27
2020 MA-01 47 13 33 0 0 0 7 64 0 15

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 19 15 7 0 0 4 77 8 27
2020 MA-01 33 27 20 13 0 0 7 64 14 15

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 22 30 4 4 7 4 58 8 27
2020 MA-01 27 20 33 7 7 0 7 50 14 15
2018 MA 32 20 20 5 10 12 2 60 17 41
2018 MA-01 37 20 13 3 13 10 3 65 19 30
2017 MA 19 35 6 10 13 10 6 65 27 31
2017 MA-01 29 36 7 0 14 7 7 75 17 14
2014 MA 27 32 24 8 3 5 0 63 11 36
2014 MA-01 29 19 33 5 5 10 0 53 11 21

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 37 15 7 0 0 4 77 8 27
2020 MA-01 47 27 7 13 0 0 7 79 14 15
2018 MA 37 34 17 5 2 2 2 74 8 41
2018 MA-01 40 33 13 7 0 3 3 79 7 30
2017 MA 35 42 13 3 6 0 0 77 10 31
2017 MA-01 36 43 14 0 7 0 0 79 7 14
2014 MA 51 35 0 5 8 0 0 86 14 36
2014 MA-01 47 38 0 5 10 0 0 86 14 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 50 23 23 0 0 0 4 76 0 26
2020 MA-01 47 20 27 0 0 0 7 71 0 15
2018 MA 33 31 21 7 5 2 0 66 12 42
2018 MA-01 35 29 23 6 3 3 0 67 10 31

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 19 22 7 7 4 4 60 16 27
2020 MA-01 33 13 33 0 13 0 7 50 14 15
2018 MA 17 27 15 12 15 15 0 51 31 41
2018 MA-01 23 29 16 10 13 10 0 57 25 31
2017 MA 16 42 19 10 6 6 0 62 17 31
2017 MA-01 14 36 29 0 7 14 0 58 8 14
2014 MA 22 30 27 3 11 8 0 56 15 36
2014 MA-01 24 23 29 0 14 10 0 52 16 21

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 37 4 7 7 0 0 81 15 27
2020 MA-01 40 33 7 7 13 0 0 73 20 15

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 33 11 7 0 0 0 81 7 27
2020 MA-01 47 40 7 7 0 0 0 87 7 15
2017 MA 35 29 3 23 10 0 0 65 32 31
2017 MA-01 43 21 0 36 0 0 0 64 36 14
2014 MA 30 38 5 24 3 0 0 68 27 36
2014 MA-01 33 38 10 19 0 0 0 71 19 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 11 7 4 0 0 78 11 27
2020 MA-01 40 33 13 7 7 0 0 73 13 15
2017 MA 35 39 13 10 3 0 0 74 13 31
2017 MA-01 36 29 21 14 0 0 0 64 14 14
2014 MA 52 32 5 11 0 0 0 84 11 36
2014 MA-01 53 33 4 10 0 0 0 86 10 21

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 78 11 4 4 0 0 4 92 4 27
2020 MA-01 73 13 7 0 0 0 7 93 0 15
2017 MA 74 19 3 0 0 0 3 97 0 31
2017 MA-01 79 14 0 0 0 0 7 100 0 14
2014 MA 79 16 0 0 0 0 5 100 0 36
2014 MA-01 81 9 0 0 0 0 10 100 0 21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 7 4 4 7 26 19 73 20 27
2020 MA-01 40 13 0 0 7 27 13 89 11 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 27 8 23 0 0 35 8 60 0 26
2020 MA-01 14 0 36 0 0 36 14 29 0 14
2018 MA 19 5 29 5 5 33 5 38 15 42
2018 MA-01 23 6 19 6 3 35 6 50 17 31
2017 MA 10 16 26 6 10 26 6 38 24 31
2017 MA-01 7 14 14 0 14 36 14 43 29 14
2014 MA 19 16 30 8 0 22 5 48 11 36
2014 MA-01 14 14 38 10 0 19 5 38 13 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 46 23 23 8 0 0 0 69 8 26
2020 MA-01 36 29 21 14 0 0 0 64 14 14
2018 MA 46 17 22 5 5 5 0 67 10 41
2018 MA-01 55 13 23 3 3 3 0 70 7 31
2017 MA 23 37 17 3 10 10 0 67 15 30
2017 MA-01 21 36 21 7 7 7 0 62 15 14
2014 MA 43 16 30 5 0 5 0 63 6 36
2014 MA-01 38 9 38 10 0 5 0 50 10 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 MA 0 100 42
2018 MA-01 0 100 31

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 4 19 0 0 30 15 67 0 27
2020 MA-01 27 7 27 0 0 27 13 56 0 15
2018 MA 20 5 34 0 0 37 5 42 0 41
2018 MA-01 23 6 32 0 0 35 3 47 0 31
2017 MA 10 23 32 0 3 23 10 48 5 31
2017 MA-01 7 14 29 0 7 29 14 38 13 14
2014 MA 17 22 36 3 3 17 3 48 7 35
2014 MA-01 14 14 48 5 0 14 5 35 6 21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 19 26 4 0 0 0 70 4 27
2020 MA-01 40 27 27 7 0 0 0 67 7 15
2018 MA 39 27 24 2 0 7 0 71 3 41
2018 MA-01 45 23 23 0 0 10 0 75 0 31
2017 MA 29 45 13 3 0 3 6 82 4 31
2017 MA-01 21 29 21 7 0 7 14 64 9 14
2014 MA 43 16 24 5 3 8 0 65 9 36
2014 MA-01 38 14 33 10 0 5 0 55 10 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 MA 11 89 27
2020 MA-01 7 93 15

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 MA 22 78 27
2020 MA-01 27 73 15
2017 MA 32 68 31
2017 MA-01 36 64 14
2014 MA 27 73 36
2014 MA-01 29 71 21

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 MA 60 40 10
2014 MA 70 30 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 54 35 8 4 0 0 0 88 4 26
2020 MA-01 36 43 14 7 0 0 0 79 7 14
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 35 35 8 12 8 0 4 72 20 26
2020 MA-01 27 33 13 7 13 0 7 64 21 15

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 37 4 11 4 0 4 81 15 27
2020 MA-01 47 27 7 7 7 0 7 79 14 15

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 7 4 4 4 4 84 8 27
2020 MA-01 40 27 13 0 7 7 7 77 8 15

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 38 35 15 4 8 0 0 73 12 26
2020 MA-01 43 21 21 0 14 0 0 64 14 14

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 11 0 7 0 4 81 8 27
2020 MA-01 40 20 20 0 13 0 7 64 14 15

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 70 7 4 0 0 7 11 95 0 27
2020 MA-01 73 7 7 0 0 7 7 92 0 15

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 46 31 15 0 4 0 4 80 4 26
2020 MA-01 47 20 20 0 7 0 7 71 7 15

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 22 11 7 4 0 4 77 12 27
2020 MA-01 40 20 13 13 7 0 7 64 21 15

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 26 7 4 4 0 4 85 8 27
2020 MA-01 47 27 13 0 7 0 7 79 7 15

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 41 11 15 4 0 0 70 19 27
2020 MA-01 27 40 13 13 7 0 0 67 20 15
2018 MA 34 24 27 5 10 0 0 59 15 41
2018 MA-01 43 27 13 7 10 0 0 70 17 30
2017 MA 23 39 19 6 10 3 0 63 17 31
2017 MA-01 29 29 29 7 7 0 0 57 14 14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 22 7 22 7 0 0 63 30 27
2020 MA-01 27 13 13 33 13 0 0 40 47 15

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 22 22 4 4 0 4 69 8 27
2020 MA-01 33 20 27 7 7 0 7 57 14 15

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 30 11 4 4 0 4 81 8 27
2020 MA-01 40 27 13 7 7 0 7 71 14 15
2018 MA 34 29 12 15 10 0 0 63 24 41
2018 MA-01 37 30 10 13 10 0 0 67 23 30
2017 MA 19 35 16 16 10 3 0 57 27 31
2017 MA-01 14 36 36 7 7 0 0 50 14 14

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 22 19 15 7 0 7 56 24 27
2020 MA-01 27 27 13 20 7 0 7 57 29 15

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 41 15 15 0 0 4 69 15 27
2020 MA-01 13 47 13 20 0 0 7 64 21 15
2018 MA 2 22 22 17 37 0 0 24 54 41
2018 MA-01 3 27 27 13 30 0 0 30 43 30
2017 MA 10 30 13 20 23 0 3 41 45 30
2017 MA-01 8 23 15 15 31 0 8 33 50 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 30 19 4 15 0 4 62 19 27
2020 MA-01 27 20 13 7 27 0 7 50 36 15
2018 MA 5 24 33 17 21 0 0 29 38 42
2018 MA-01 6 32 23 13 26 0 0 39 39 31
2017 MA 13 23 39 16 10 0 0 35 26 31
2017 MA-01 0 21 43 21 14 0 0 21 36 14

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 30 41 4 7 15 0 4 73 23 27
2020 MA-01 20 33 7 7 27 0 7 57 36 15
2018 MA 10 24 29 19 19 0 0 33 38 42
2018 MA-01 13 29 26 10 23 0 0 42 32 31
2017 MA 17 31 21 14 17 0 0 48 31 29
2017 MA-01 0 42 8 25 25 0 0 42 50 12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 22 4 0 4 15 4 91 5 27
2020 MA-01 47 20 7 0 0 20 7 91 0 15
2018 MA 26 19 21 10 21 2 0 46 32 42
2018 MA-01 29 19 16 10 23 3 0 50 33 31
2017 MA 19 29 19 13 13 6 0 52 28 31
2017 MA-01 7 29 14 29 14 7 0 38 46 14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 70 11 7 0 0 0 11 92 0 27
2020 MA-01 67 7 13 0 0 0 13 85 0 15
2018 MA 57 17 12 2 0 2 10 84 3 42
2018 MA-01 65 10 10 3 0 3 10 85 4 31
2017 MA 47 23 0 0 0 0 30 100 0 30
2017 MA-01 38 31 0 0 0 0 31 100 0 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 19 15 11 11 0 7 60 24 27
2020 MA-01 40 7 7 20 20 0 7 50 43 15
2018 MA 36 26 19 10 10 0 0 62 19 42
2018 MA-01 39 29 19 3 10 0 0 68 13 31
2017 MA 26 48 16 6 3 0 0 74 10 31
2017 MA-01 7 64 21 7 0 0 0 71 7 14

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 30 22 4 11 0 7 60 16 27
2020 MA-01 33 20 13 7 13 0 13 62 23 15

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 28 12 0 8 0 4 79 8 25
2020 MA-01 50 14 14 0 14 0 7 69 15 14
2018 MA 26 36 19 10 10 0 0 62 19 42
2018 MA-01 32 32 19 10 6 0 0 65 16 31
2017 MA 23 32 29 10 6 0 0 55 16 31
2017 MA-01 7 43 29 21 0 0 0 50 21 14

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 41 19 19 11 7 0 4 62 19 27
2020 MA-01 33 20 20 7 13 0 7 57 21 15
2018 MA 21 33 26 7 12 0 0 55 19 42
2018 MA-01 26 32 16 10 16 0 0 58 26 31
2017 MA 23 32 32 10 3 0 0 55 13 31
2017 MA-01 7 57 14 21 0 0 0 64 21 14

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 52 19 15 0 11 0 4 73 12 27
2020 MA-01 47 13 13 0 20 0 7 64 21 15
2018 MA 43 26 17 2 12 0 0 69 14 42
2018 MA-01 48 23 13 3 13 0 0 71 16 31
2017 MA 42 29 19 6 3 0 0 71 10 31
2017 MA-01 29 36 21 14 0 0 0 64 14 14

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 15 0 4 0 4 81 4 27
2020 MA-01 47 27 13 0 7 0 7 79 7 15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 22 26 7 19 0 0 48 26 27
2020 MA-01 20 20 33 0 27 0 0 40 27 15

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 23 19 19 12 27 0 0 42 38 26
2020 MA-01 20 20 13 7 40 0 0 40 47 15
2018 MA 31 24 19 19 5 0 2 56 24 42
2018 MA-01 32 26 16 16 6 0 3 60 23 31
2017 MA 29 45 16 10 0 0 0 74 10 31
2017 MA-01 21 57 7 14 0 0 0 79 14 14

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 48 22 11 7 4 4 4 76 12 27
2020 MA-01 40 33 0 13 7 0 7 79 21 15
2018 MA 43 26 17 5 7 0 2 71 12 42
2018 MA-01 48 23 13 6 6 0 3 73 13 31
2017 MA 32 39 16 0 13 0 0 71 13 31
2017 MA-01 29 36 29 0 7 0 0 64 7 14

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 26 37 15 0 19 0 4 65 19 27
2020 MA-01 20 33 13 0 27 0 7 57 29 15

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 67 15 7 0 4 0 7 88 4 27
2020 MA-01 53 20 7 0 7 0 13 85 8 15
2018 MA 69 10 10 10 0 2 0 80 10 42
2018 MA-01 71 6 10 10 0 3 0 80 10 31

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 81 11 4 0 0 0 4 96 0 27
2020 MA-01 67 20 7 0 0 0 7 93 0 15
2018 MA 81 10 2 2 2 0 2 93 5 42
2018 MA-01 81 10 3 3 0 0 3 93 3 31
2017 MA 68 16 3 0 3 3 6 93 4 31
2017 MA-01 57 21 7 0 0 7 7 92 0 14

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 85 11 0 0 0 0 4 100 0 27
2020 MA-01 87 7 0 0 0 0 7 100 0 15
2018 MA 71 21 5 2 0 0 0 93 2 42
2018 MA-01 77 16 6 0 0 0 0 94 0 31
2017 MA 61 19 10 0 6 3 0 83 7 31
2017 MA-01 57 29 7 0 0 7 0 92 0 14

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 85 4 4 0 4 0 4 92 4 27
2020 MA-01 80 7 0 0 7 0 7 93 7 15
2018 MA 73 15 8 0 5 0 0 88 5 40
2018 MA-01 69 17 10 0 3 0 0 86 3 29
2017 MA 63 23 7 3 0 3 0 90 3 30
2017 MA-01 54 15 15 8 0 8 0 75 8 13

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 70 0 0 0 0 0 30 100 0 27
2020 MA-01 73 0 0 0 0 0 27 100 0 15
2018 MA 51 5 0 0 0 0 44 100 0 41
2018 MA-01 50 3 0 0 0 0 47 100 0 30
2017 MA 58 6 0 0 0 0 35 100 0 31
2017 MA-01 43 14 0 0 0 0 43 100 0 14

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 44 33 11 4 4 0 4 81 8 27
2020 MA-01 40 27 13 7 7 0 7 71 14 15
2018 MA 55 21 7 7 7 0 2 78 15 42
2018 MA-01 58 23 6 3 6 0 3 83 10 31
2017 MA 48 41 10 0 0 0 0 90 0 29
2017 MA-01 36 50 14 0 0 0 0 86 0 14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 63 30 4 0 0 0 4 96 0 27
2020 MA-01 60 27 7 0 0 0 7 93 0 15
2018 MA 57 21 10 2 5 0 5 83 8 42
2018 MA-01 58 19 10 3 6 0 3 80 10 31
2017 MA 74 19 3 0 0 3 0 97 0 31
2017 MA-01 64 21 7 0 0 7 0 92 0 14

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 37 41 11 7 0 0 4 81 8 27
2020 MA-01 33 33 13 13 0 0 7 71 14 15
2018 MA 48 31 12 5 2 2 0 80 7 42
2018 MA-01 45 29 16 3 3 3 0 77 7 31
2017 MA 32 39 19 0 3 0 6 76 3 31
2017 MA-01 7 64 21 0 0 0 7 77 0 14

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 19 42 19 4 12 4 0 64 16 26
2020 MA-01 14 43 14 7 21 0 0 57 29 14

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 22 22 41 7 7 0 0 44 15 27
2020 MA-01 13 27 33 13 13 0 0 40 27 15
2018 MA 14 33 36 7 10 0 0 48 17 42
2018 MA-01 19 29 35 6 10 0 0 48 16 31
2017 MA 10 45 35 6 3 0 0 55 10 31
2017 MA-01 7 29 50 7 7 0 0 36 14 14

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 8 31 35 15 12 0 0 27 38 26
2020 MA-01 14 36 21 21 7 0 0 29 50 14
2018 MA 7 32 29 22 10 0 0 32 39 41
2018 MA-01 7 33 30 20 10 0 0 30 40 30
2017 MA 3 16 42 29 10 0 0 39 19 31
2017 MA-01 7 14 50 29 0 0 0 29 21 14
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 33 56 11 0 63 38 27
2020 MA-01 40 40 20 0 50 50 15

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 MA 56 4 4 11 7 4 15 73 23 27
2020 MA-01 40 7 7 13 7 7 20 64 27 15
2018 MA 50 14 2 7 12 0 14 75 22 42
2018 MA-01 52 13 3 6 10 0 16 77 19 31
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