2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 102. Which of the following best describes your current work situation?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	38	12	7	4	0	76	12	1595
2020	Working remotely or teleworking	42	38	10	6	3	0	80	10	15111
2020	A combination of working on-site and working remotely or teleworking	42	37	10	8	3	0	79	11	2238
2020	Other work situation	38	28	10	10	8	6	70	19	33

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	32	16	11	8	0	65	19	1591
2020	Working remotely or teleworking	37	36	13	9	5	0	73	13	15064
2020	A combination of working on-site and working remotely or teleworking	33	35	14	10	7	0	69	17	2236
2020	Other work situation	30	26	16	10	14	3	58	25	33

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	54	31	9	3	2	0	85	5	1583
2020	Working remotely or teleworking	55	31	9	3	2	0	86	5	14963
2020	A combination of working on-site and working remotely or teleworking	57	30	8	3	1	0	88	4	2230
2020	Other work situation	55	23	7	7	5	3	81	12	32

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	47	34	10	5	3	0	82	8	1593
2020	Working remotely or teleworking	46	36	9	5	3	0	83	8	15110
2020	A combination of working on-site and working remotely or teleworking	48	35	10	5	2	0	83	7	2240
2020	Other work situation	44	25	19	6	2	3	71	9	33

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	44	30	13	7	5	1	74	12	1583
2020	Working remotely or teleworking	51	30	11	5	3	1	81	8	15049
2020	A combination of working on-site and working remotely or teleworking	46	30	13	6	5	0	76	11	2234
2020	Other work situation	39	22	13	7	15	3	64	23	32

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	42	34	12	8	4	0	75	13	1571
2020	Working remotely or teleworking	48	32	11	5	3	0	81	8	14968
2020	A combination of working on-site and working remotely or teleworking	43	33	13	7	4	0	75	11	2224
2020	Other work situation	41	22	14	7	12	3	66	20	31

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	32	24	21	10	8	5	1	59	19	1586
2020	Working remotely or teleworking	36	24	19	10	6	5	0	63	17	15097
2020	A combination of working on-site and working remotely or teleworking	34	23	20	11	8	4	0	59	20	2241
2020	Other work situation	23	22	19	6	15	10	5	53	25	33

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	30	22	21	7	4	3	14	62	13	1588
2020	Working remotely or teleworking	43	24	15	5	3	2	8	75	8	15076
2020	A combination of working on-site and working remotely or teleworking	39	24	19	5	4	2	8	70	9	2235
2020	Other work situation	28	16	22	3	12	0	19	54	19	33

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	43	30	14	8	4	1	1	74	12	1588
2020	Working remotely or teleworking	52	29	9	5	3	1	1	82	8	15086
2020	A combination of working on-site and working remotely or teleworking	48	31	11	6	3	1	1	80	9	2240
2020	Other work situation	37	19	13	6	6	3	17	69	15	33

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	46	28	13	7	5	1	75	12	1597
2020	Working remotely or teleworking	59	25	8	4	3	0	85	7	15116
2020	A combination of working on-site and working remotely or teleworking	53	28	10	5	3	0	82	8	2245
2020	Other work situation	38	34	12	10	7	0	72	16	33

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	36	25	14	6	5	12	1	71	13	1592
2020	Working remotely or teleworking	43	26	12	4	3	12	0	79	8	15109
2020	A combination of working on-site and working remotely or teleworking	41	27	14	6	4	8	0	74	10	2244
2020	Other work situation	33	17	17	7	9	12	5	61	19	33

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	35	28	15	9	7	6	0	67	17	1588
2020	Working remotely or teleworking	41	30	14	6	4	5	0	75	10	15084
2020	A combination of working on-site and working remotely or teleworking	38	29	15	9	6	2	0	70	15	2229
2020	Other work situation	40	16	20	4	15	0	5	59	20	32

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	27	18	10	8	9	1	59	20	1590
2020	Working remotely or teleworking	31	31	16	9	4	8	0	67	15	15047
2020	A combination of working on-site and working remotely or teleworking	28	31	17	12	7	5	0	62	20	2234
2020	Other work situation	27	21	27	4	12	7	3	53	17	32

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	29	17	13	10	4	58	24	1589
2020	Working remotely or teleworking	30	34	15	12	6	4	66	18	15100
2020	A combination of working on-site and working remotely or teleworking	26	33	16	13	8	3	61	22	2245
2020	Other work situation	40	25	17	7	11	0	65	18	33

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	34	17	12	8	1	63	20	1593
2020	Working remotely or teleworking	35	35	15	9	5	1	71	14	15109
2020	A combination of working on-site and working remotely or teleworking	30	34	17	11	7	0	65	18	2242
2020	Other work situation	33	26	17	7	12	7	63	20	32

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	39	12	9	3	0	76	12	1580
2020	Working remotely or teleworking	39	40	10	8	3	0	79	11	15027
2020	A combination of working on-site and working remotely or teleworking	35	42	11	9	3	0	77	12	2231
2020	Other work situation	50	19	10	10	5	6	73	15	33

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	30	17	8	6	1	1	69	14	1587
2020	Working remotely or teleworking	48	30	11	7	4	1	1	79	10	15070
2020	A combination of working on-site and working remotely or teleworking	43	32	13	8	4	0	0	75	12	2238
2020	Other work situation	27	31	23	0	6	4	10	67	7	33

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	32	40	12	12	3	0	72	15	1591
2020	Working remotely or teleworking	37	39	10	10	3	1	77	13	15030
2020	A combination of working on-site and working remotely or teleworking	31	42	10	12	4	1	74	16	2231
2020	Other work situation	31	31	10	16	8	3	64	25	33

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	43	25	17	6	5	2	2	71	11	1586
2020	Working remotely or teleworking	52	24	12	4	4	3	2	79	8	15062
2020	A combination of working on-site and working remotely or teleworking	48	25	14	5	4	2	1	76	10	2233
2020	Other work situation	35	25	16	7	10	3	3	65	18	32

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	26	33	19	11	7	4	1	61	19	1581
2020	Working remotely or teleworking	32	33	15	10	6	4	0	68	16	15061
2020	A combination of working on-site and working remotely or teleworking	28	33	18	10	8	3	0	63	18	2236
2020	Other work situation	36	19	26	10	8	2	0	55	18	33

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	24	27	15	11	14	4	4	56	27	1594
2020	Working remotely or teleworking	30	29	14	11	10	4	2	63	22	15106
2020	A combination of working on-site and working remotely or teleworking	26	29	16	12	13	3	2	58	26	2243
2020	Other work situation	40	19	17	12	11	2	0	60	23	33

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	53	21	10	5	3	1	7	80	8	1594
2020	Working remotely or teleworking	51	22	13	5	4	1	4	77	10	15117
2020	A combination of working on-site and working remotely or teleworking	49	23	12	6	4	1	4	77	10	2241
2020	Other work situation	56	13	15	3	0	0	13	79	4	33

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	47	21	12	7	4	3	6	74	12	1596
2020	Working remotely or teleworking	49	23	13	6	4	2	3	76	10	15096
2020	A combination of working on-site and working remotely or teleworking	46	25	14	6	4	2	3	74	11	2240
2020	Other work situation	46	19	13	3	6	3	10	74	10	33

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	73	9	4	2	2	4	6	91	4	1588
2020	Working remotely or teleworking	76	8	4	2	2	4	4	91	5	15048
2020	A combination of working on-site and working remotely or teleworking	73	9	5	2	2	4	5	90	5	2232
2020	Other work situation	53	16	14	0	3	5	10	81	3	33

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	67	12	5	3	2	2	9	89	5	1592
2020	Working remotely or teleworking	72	10	4	2	2	2	7	91	4	15087
2020	A combination of working on-site and working remotely or teleworking	70	11	6	2	2	2	8	89	5	2233
2020	Other work situation	54	22	7	3	3	3	8	86	6	33

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	24	31	19	15	10	1	1	55	25	1586
2020	Working remotely or teleworking	31	33	16	12	7	1	1	65	19	15033
2020	A combination of working on-site and working remotely or teleworking	29	33	17	13	7	0	0	63	21	2226
2020	Other work situation	26	13	14	29	12	0	5	42	44	32

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	30	22	12	8	1	1	57	21	1592
2020	Working remotely or teleworking	34	31	17	10	6	0	1	67	16	15073
2020	A combination of working on-site and working remotely or teleworking	33	31	17	10	7	0	1	65	17	2239
2020	Other work situation	27	15	21	10	18	3	5	47	31	32

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	35	39	13	9	4	0	74	13	1577
2020	Working remotely or teleworking	39	40	11	7	3	1	79	10	14995
2020	A combination of working on-site and working remotely or teleworking	35	39	13	9	3	0	75	12	2229
2020	Other work situation	38	27	10	10	8	7	69	20	32

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	19	34	21	12	7	6	1	57	21	1592
2020	Working remotely or teleworking	23	38	18	9	4	6	1	66	14	15066
2020	A combination of working on-site and working remotely or teleworking	22	40	19	11	4	3	0	64	16	2235
2020	Other work situation	20	24	26	6	14	5	3	49	23	33

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	32	14	9	6	1	71	15	1589
2020	Working remotely or teleworking	49	31	10	6	3	0	81	10	15064
2020	A combination of working on-site and working remotely or teleworking	41	33	12	10	4	0	74	14	2234
2020	Other work situation	31	31	4	20	12	3	64	32	32

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	48	28	13	4	3	1	2	79	7	1577
2020	Working remotely or teleworking	41	31	16	6	4	1	1	73	11	15031
2020	A combination of working on-site and working remotely or teleworking	38	30	18	7	5	0	1	70	12	2232
2020	Other work situation	42	19	21	6	3	0	10	67	11	33

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	24	76	1590
2020	Working remotely or teleworking	36	64	15123
2020	A combination of working on-site and working remotely or teleworking	35	65	2242
2020	Other work situation	33	67	33

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	15	15	5	7	9	23	61	18	1594
2020	Working remotely or teleworking	45	16	10	3	2	8	17	80	7	15099
2020	A combination of working on-site and working remotely or teleworking	37	20	12	4	4	6	17	74	11	2242
2020	Other work situation	27	6	23	10	0	3	31	50	14	33

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Working on-site	26	37	37	1595
2020	Working remotely or teleworking	26	38	36	15131
2020	A combination of working on-site and working remotely or teleworking	27	36	37	2245
2020	Other work situation	27	29	44	33

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Working remotely or teleworking	10	47	31	3	4	4	3959
2020	A combination of working on-site and working remotely or teleworking	15	41	34	2	3	4	596

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	46	36	10	4	3	1	0	83	7	1581
2020	Working remotely or teleworking	51	35	7	4	2	0	0	87	6	15032
2020	A combination of working on-site and working remotely or teleworking	48	37	9	4	2	0	0	85	6	2234
2020	Other work situation	51	17	17	6	2	3	3	73	9	33

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	26	40	19	8	4	2	69	12	1589
2020	Working remotely or teleworking	35	42	14	6	2	2	78	8	15098
2020	A combination of working on-site and working remotely or teleworking	30	42	16	7	3	1	73	10	2240
2020	Other work situation	41	31	22	0	5	0	72	5	33

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	14	25	31	16	10	2	2	27	40	1595
2020	Working remotely or teleworking	11	24	32	18	10	2	2	30	37	15083
2020	A combination of working on-site and working remotely or teleworking	13	28	33	15	8	1	2	24	42	2240
2020	Other work situation	18	7	19	30	12	0	15	49	28	32

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	8	16	25	24	20	3	3	47	26	1592
2020	Working remotely or teleworking	5	12	24	29	23	4	3	56	18	15002
2020	A combination of working on-site and working remotely or teleworking	7	15	27	28	18	3	2	48	24	2230
2020	Other work situation	11	23	6	22	20	6	12	51	42	33

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	9	16	27	19	15	6	8	40	29	1589
2020	Working remotely or teleworking	11	18	27	20	14	4	5	38	32	15029
2020	A combination of working on-site and working remotely or teleworking	11	21	29	20	12	3	4	34	35	2232
2020	Other work situation	12	6	33	13	21	2	13	40	21	32

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	5	9	23	30	24	2	7	59	16	1589
2020	Working remotely or teleworking	8	14	28	25	19	2	4	47	24	14995
2020	A combination of working on-site and working remotely or teleworking	6	14	29	28	18	1	3	48	22	2234
2020	Other work situation	9	0	24	29	27	0	12	63	10	33

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	8	16	22	25	21	2	5	50	26	1591
2020	Working remotely or teleworking	8	15	25	24	22	3	4	49	24	15035
2020	A combination of working on-site and working remotely or teleworking	9	18	28	24	17	2	2	43	28	2235
2020	Other work situation	9	6	21	29	21	0	14	58	17	33

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	9	15	23	21	22	6	5	48	26	1588
2020	Working remotely or teleworking	7	13	21	24	22	9	4	53	23	14993
2020	A combination of working on-site and working remotely or teleworking	9	15	25	25	19	4	3	47	26	2222
2020	Other work situation	7	16	16	15	25	5	16	51	28	32

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	10	19	31	17	15	3	4	34	32	1588
2020	Working remotely or teleworking	12	20	32	18	13	3	3	33	33	15031
2020	A combination of working on-site and working remotely or teleworking	14	23	31	17	11	2	1	29	39	2228
2020	Other work situation	12	6	22	18	27	3	12	53	21	33

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	7	18	33	23	16	2	2	40	26	1594
2020	Working remotely or teleworking	6	17	38	25	12	1	1	38	23	15074
2020	A combination of working on-site and working remotely or teleworking	9	23	35	20	12	1	1	32	32	2235
2020	Other work situation	6	12	30	25	19	0	8	48	19	33

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	21	36	18	16	7	2	0	58	24	1585
2020	Working remotely or teleworking	26	39	16	11	4	3	0	67	16	14989
2020	A combination of working on-site and working remotely or teleworking	22	37	19	14	6	1	0	60	21	2226
2020	Other work situation	26	25	23	6	8	5	6	58	16	33

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	47	29	10	7	5	2	77	12	1590
2020	Working remotely or teleworking	55	25	8	5	3	3	84	9	15072
2020	A combination of working on-site and working remotely or teleworking	46	29	9	10	4	1	77	14	2239
2020	Other work situation	28	38	10	13	6	5	70	20	33

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	49	33	8	7	2	0	0	83	9	1588
2020	Working remotely or teleworking	61	27	5	3	2	1	1	90	5	15026
2020	A combination of working on-site and working remotely or teleworking	49	35	7	6	2	0	0	84	9	2229
2020	Other work situation	38	31	13	10	6	2	0	71	16	33

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	35	15	6	3	2	1	76	9	1578
2020	Working remotely or teleworking	47	31	12	3	2	3	2	83	5	14989
2020	A combination of working on-site and working remotely or teleworking	41	38	13	5	2	2	0	80	7	2220
2020	Other work situation	21	27	16	13	12	6	5	54	28	33

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	36	13	7	4	2	0	75	11	1588
2020	Working remotely or teleworking	43	36	10	5	2	3	0	81	8	15027
2020	A combination of working on-site and working remotely or teleworking	39	37	12	7	3	1	0	78	10	2224
2020	Other work situation	31	30	21	3	9	3	3	65	13	32

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	31	18	5	3	5	1	73	8	1590
2020	Working remotely or teleworking	47	32	11	3	2	4	1	83	6	15045
2020	A combination of working on-site and working remotely or teleworking	42	35	13	4	2	3	1	80	6	2230
2020	Other work situation	38	21	20	6	6	5	3	64	14	33

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	52	32	9	5	3	0	84	8	1589
2020	Working remotely or teleworking	59	29	6	3	2	0	89	4	15071
2020	A combination of working on-site and working remotely or teleworking	54	32	8	4	2	0	87	6	2232
2020	Other work situation	43	19	13	10	11	3	65	22	33

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	43	25	14	4	4	6	4	76	9	1594
2020	Working remotely or teleworking	48	22	11	4	4	8	4	79	8	15091
2020	A combination of working on-site and working remotely or teleworking	46	24	13	4	5	5	2	77	10	2238
2020	Other work situation	29	17	14	7	13	17	3	58	24	33

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	35	31	19	4	3	7	2	71	8	1593
2020	Working remotely or teleworking	41	31	14	4	2	7	1	78	7	15105
2020	A combination of working on-site and working remotely or teleworking	37	33	16	5	2	5	1	75	8	2242
2020	Other work situation	29	32	23	0	3	10	3	70	4	33

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	42	32	11	5	4	3	3	79	9	1579
2020	Working remotely or teleworking	47	29	10	5	3	4	2	81	9	15047
2020	A combination of working on-site and working remotely or teleworking	47	30	11	5	3	3	1	80	8	2232
2020	Other work situation	39	19	19	3	10	10	0	64	14	33

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working remotely or teleworking	2	6	22	13	42	15	1	9	65	258
2020	A combination of working on-site and working remotely or teleworking	2	8	33	15	35	8	0	10	54	52

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	24	32	19	9	6	6	4	62	16	1590
2020	Working remotely or teleworking	30	27	17	6	3	10	7	68	11	15095
2020	A combination of working on-site and working remotely or teleworking	25	33	19	10	5	5	3	63	16	2240
2020	Other work situation	28	15	25	7	10	9	7	51	20	32

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	34	38	13	8	4	2	2	75	12	1588
2020	Working remotely or teleworking	38	36	12	6	3	3	1	78	10	15066
2020	A combination of working on-site and working remotely or teleworking	39	37	11	7	3	1	1	78	11	2238
2020	Other work situation	46	13	23	0	12	5	0	63	13	32

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	35	16	6	3	1	74	10	1589
2020	Working remotely or teleworking	43	36	13	4	2	2	80	6	15045
2020	A combination of working on-site and working remotely or teleworking	40	37	14	5	3	1	78	8	2232
2020	Other work situation	44	22	20	12	3	0	66	14	33

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	25	24	19	11	10	9	3	56	23	1588
2020	Working remotely or teleworking	27	24	17	10	8	11	2	59	20	15059
2020	A combination of working on-site and working remotely or teleworking	25	27	18	11	10	7	2	57	23	2242
2020	Other work situation	32	7	32	3	12	5	8	45	18	33

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	51	37	4	6	2	88	8	1591
2020	Working remotely or teleworking	46	42	3	7	2	88	9	15121
2020	A combination of working on-site and working remotely or teleworking	41	45	3	9	2	86	11	2243
2020	Other work situation	39	46	3	3	8	85	11	33

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	51	33	6	7	3	0	84	10	1591
2020	Working remotely or teleworking	48	35	7	7	2	1	84	9	15098
2020	A combination of working on-site and working remotely or teleworking	42	39	7	9	2	0	81	11	2238
2020	Other work situation	46	28	14	10	3	0	73	13	32

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	46	35	9	7	3	0	81	10	1581
2020	Working remotely or teleworking	50	34	8	6	2	1	85	8	15004
2020	A combination of working on-site and working remotely or teleworking	43	38	8	8	2	0	82	10	2217
2020	Other work situation	44	29	11	11	6	0	73	16	31

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	79	15	2	1	1	1	95	2	1592
2020	Working remotely or teleworking	81	14	2	1	1	0	96	2	15049
2020	A combination of working on-site and working remotely or teleworking	82	14	1	1	1	0	96	3	2225
2020	Other work situation	79	18	0	3	0	0	97	3	33

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	36	14	9	6	6	21	8	70	17	1593
2020	Working remotely or teleworking	47	18	9	4	3	16	4	80	9	15110
2020	A combination of working on-site and working remotely or teleworking	41	15	9	5	5	17	8	74	14	2241
2020	Other work situation	49	13	17	3	6	5	6	70	11	33

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	11	89	1596
2020	Working remotely or teleworking	8	92	15121
2020	A combination of working on-site and working remotely or teleworking	11	89	2246
2020	Other work situation	14	86	33

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	43	57	1257
2020	A combination of working on-site and working remotely or teleworking	45	55	250

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	62	38	1257
2020	A combination of working on-site and working remotely or teleworking	54	46	250

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	6	94	1257
2020	A combination of working on-site and working remotely or teleworking	6	94	250

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	0	100	179
2020	A combination of working on-site and working remotely or teleworking	0	100	250

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	5	95	1257
2020	A combination of working on-site and working remotely or teleworking	4	96	250

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	11	89	1257
2020	A combination of working on-site and working remotely or teleworking	22	78	250

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	5	95	1257
2020	A combination of working on-site and working remotely or teleworking	4	96	250

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	37	63	1257
2020	A combination of working on-site and working remotely or teleworking	48	52	250

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	38	62	1257
2020	A combination of working on-site and working remotely or teleworking	37	63	250

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	46	54	1257
2020	A combination of working on-site and working remotely or teleworking	44	56	250

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	42	58	1257
2020	A combination of working on-site and working remotely or teleworking	42	58	250

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	30	70	1257
2020	A combination of working on-site and working remotely or teleworking	27	73	250

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	54	46	1257
2020	A combination of working on-site and working remotely or teleworking	58	42	250

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	34	66	1257
2020	A combination of working on-site and working remotely or teleworking	37	63	250

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	1	99	1257
2020	A combination of working on-site and working remotely or teleworking	3	97	250

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	6	94	1257
2020	A combination of working on-site and working remotely or teleworking	7	93	250

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	12	88	1257
2020	A combination of working on-site and working remotely or teleworking	12	88	250

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	50	50	1257
2020	A combination of working on-site and working remotely or teleworking	49	51	250

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	20	80	1257
2020	A combination of working on-site and working remotely or teleworking	25	75	250

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	16	84	1257
2020	A combination of working on-site and working remotely or teleworking	14	86	250

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	50	50	1257
2020	A combination of working on-site and working remotely or teleworking	57	43	250

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	27	73	1257
2020	A combination of working on-site and working remotely or teleworking	30	70	250

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	6	94	1257
2020	A combination of working on-site and working remotely or teleworking	4	96	250

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	21	79	1257
2020	A combination of working on-site and working remotely or teleworking	24	76	250

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	11	89	1257
2020	A combination of working on-site and working remotely or teleworking	11	89	250

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	7	93	1257
2020	A combination of working on-site and working remotely or teleworking	7	93	250

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	13	87	1257
2020	A combination of working on-site and working remotely or teleworking	14	86	250

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	12	88	1257
2020	A combination of working on-site and working remotely or teleworking	12	88	250

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	25	75	1257
2020	A combination of working on-site and working remotely or teleworking	20	80	250

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	11	89	1166
2020	A combination of working on-site and working remotely or teleworking	14	86	232

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	19	81	1166
2020	A combination of working on-site and working remotely or teleworking	20	80	232

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	9	91	1166
2020	A combination of working on-site and working remotely or teleworking	11	89	232

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	6	94	1166
2020	A combination of working on-site and working remotely or teleworking	7	93	232

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	11	89	1166
2020	A combination of working on-site and working remotely or teleworking	9	91	232

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	8	92	1166
2020	A combination of working on-site and working remotely or teleworking	11	89	232

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	14	86	1166
2020	A combination of working on-site and working remotely or teleworking	7	93	232

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	12	88	1166
2020	A combination of working on-site and working remotely or teleworking	10	90	232

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	15	85	1166
2020	A combination of working on-site and working remotely or teleworking	13	87	232

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	30	70	1166
2020	A combination of working on-site and working remotely or teleworking	23	77	232

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	8	92	1166
2020	A combination of working on-site and working remotely or teleworking	8	92	232

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	50	50	1166
2020	A combination of working on-site and working remotely or teleworking	41	59	232

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	2	98	1166
2020	A combination of working on-site and working remotely or teleworking	2	98	232

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	53	47	1166
2020	A combination of working on-site and working remotely or teleworking	47	53	232

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	5	95	1166
2020	A combination of working on-site and working remotely or teleworking	4	96	232

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	16	84	1166
2020	A combination of working on-site and working remotely or teleworking	18	82	232

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	21	16	18	4	6	27	9	57	15	1596
2020	Working remotely or teleworking	21	14	15	4	4	33	9	60	14	15089
2020	A combination of working on-site and working remotely or teleworking	24	19	17	6	5	23	6	61	15	2239
2020	Other work situation	20	16	19	3	11	21	9	52	21	33

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	36	27	17	5	4	10	1	71	10	1593
2020	Working remotely or teleworking	40	28	14	4	3	11	1	76	8	15087
2020	A combination of working on-site and working remotely or teleworking	39	29	15	5	3	8	1	75	9	2238
2020	Other work situation	31	28	16	5	6	6	7	69	13	33

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	6	94	1596
2020	Working remotely or teleworking	6	94	15093
2020	A combination of working on-site and working remotely or teleworking	7	93	2240
2020	Other work situation	19	81	33

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	31	69	892
2020	A combination of working on-site and working remotely or teleworking	23	77	145

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	80	20	892
2020	A combination of working on-site and working remotely or teleworking	79	21	145

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	3	97	892

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	0	100	93
2020	A combination of working on-site and working remotely or teleworking	0	100	145

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	6	94	892
2020	A combination of working on-site and working remotely or teleworking	3	97	145

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	8	92	892
2020	A combination of working on-site and working remotely or teleworking	20	80	145

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	9	91	892
2020	A combination of working on-site and working remotely or teleworking	5	95	145

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	29	71	892
2020	A combination of working on-site and working remotely or teleworking	36	64	145

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	21	79	892
2020	A combination of working on-site and working remotely or teleworking	27	73	145

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	16	84	892
2020	A combination of working on-site and working remotely or teleworking	28	72	145

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	7	93	892
2020	A combination of working on-site and working remotely or teleworking	8	92	145

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	25	75	892
2020	A combination of working on-site and working remotely or teleworking	24	76	145

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	18	82	892
2020	A combination of working on-site and working remotely or teleworking	18	82	145

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	4	96	892
2020	A combination of working on-site and working remotely or teleworking	3	97	145

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	2	98	892

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	7	93	892
2020	A combination of working on-site and working remotely or teleworking	5	95	145

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	21	79	892
2020	A combination of working on-site and working remotely or teleworking	22	78	145

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	1	99	892
2020	A combination of working on-site and working remotely or teleworking	0	100	145

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	26	74	892
2020	A combination of working on-site and working remotely or teleworking	18	82	145

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	0	100	93
2020	A combination of working on-site and working remotely or teleworking	0	100	145

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	18	82	892
2020	A combination of working on-site and working remotely or teleworking	15	85	145

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	29	71	892
2020	A combination of working on-site and working remotely or teleworking	28	72	145

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	13	87	892
2020	A combination of working on-site and working remotely or teleworking	10	90	145

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	4	96	892

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	18	82	892
2020	A combination of working on-site and working remotely or teleworking	16	84	145

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	5	95	93
2020	Working remotely or teleworking	5	95	892

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	7	93	892
2020	A combination of working on-site and working remotely or teleworking	5	95	145

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	10	90	892
2020	A combination of working on-site and working remotely or teleworking	8	92	145

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	8	92	892
2020	A combination of working on-site and working remotely or teleworking	7	93	145

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	48	52	892
2020	A combination of working on-site and working remotely or teleworking	52	48	145

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	7	93	830
2020	A combination of working on-site and working remotely or teleworking	7	93	138

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	14	86	830
2020	A combination of working on-site and working remotely or teleworking	14	86	138

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	5	95	830
2020	A combination of working on-site and working remotely or teleworking	4	96	138

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	2	98	830
2020	A combination of working on-site and working remotely or teleworking	4	96	138

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	3	97	830

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	4	96	830
2020	A combination of working on-site and working remotely or teleworking	5	95	138

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	9	91	830
2020	A combination of working on-site and working remotely or teleworking	4	96	138

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	12	88	830
2020	A combination of working on-site and working remotely or teleworking	10	90	138

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	12	88	830
2020	A combination of working on-site and working remotely or teleworking	10	90	138

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	25	75	830
2020	A combination of working on-site and working remotely or teleworking	22	78	138

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	9	91	830
2020	A combination of working on-site and working remotely or teleworking	9	91	138

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	45	55	830
2020	A combination of working on-site and working remotely or teleworking	45	55	138

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	2	98	830
2020	A combination of working on-site and working remotely or teleworking	4	96	138

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	56	44	830
2020	A combination of working on-site and working remotely or teleworking	60	40	138

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	4	96	830

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working remotely or teleworking	15	85	830
2020	A combination of working on-site and working remotely or teleworking	14	86	138

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	22	16	19	4	2	30	8	61	10	1590
2020	Working remotely or teleworking	23	14	16	3	3	35	7	63	9	15062
2020	A combination of working on-site and working remotely or teleworking	27	19	18	3	3	25	5	65	9	2241
2020	Other work situation	23	27	18	0	13	11	8	61	16	31

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	38	27	16	4	3	11	1	74	7	1590
2020	Working remotely or teleworking	40	28	14	3	2	11	1	78	6	15097
2020	A combination of working on-site and working remotely or teleworking	40	28	16	3	2	9	1	76	6	2238
2020	Other work situation	29	32	17	2	10	7	3	68	13	32

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	9	91	1583
2020	Working remotely or teleworking	10	90	15011
2020	A combination of working on-site and working remotely or teleworking	10	90	2237
2020	Other work situation	26	74	32

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	15	85	1588
2020	Working remotely or teleworking	17	83	15049
2020	A combination of working on-site and working remotely or teleworking	16	84	2234
2020	Other work situation	35	65	32

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	49	51	231
2020	Working remotely or teleworking	53	47	2554
2020	A combination of working on-site and working remotely or teleworking	53	47	361
2020	Other work situation	61	39	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	75	25	233
2020	Working remotely or teleworking	81	19	2552
2020	A combination of working on-site and working remotely or teleworking	79	21	360
2020	Other work situation	80	20	10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working remotely or teleworking	52	32	6	7	2	0	0	85	9	2058
2020	A combination of working on-site and working remotely or teleworking	48	32	6	8	5	0	0	80	14	283

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	42	32	11	7	3	2	3	78	11	1596
2020	Working remotely or teleworking	52	30	8	4	2	2	2	86	6	15099
2020	A combination of working on-site and working remotely or teleworking	46	32	10	7	2	2	2	81	9	2241
2020	Other work situation	41	20	13	6	6	3	10	70	14	33

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	29	30	17	11	7	5	63	20	1591
2020	Working remotely or teleworking	38	32	13	8	4	4	73	13	15056
2020	A combination of working on-site and working remotely or teleworking	32	32	16	10	6	3	66	17	2226
2020	Other work situation	36	27	20	3	8	6	67	12	33

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	32	39	13	12	4	1	71	16	1593
2020	Working remotely or teleworking	39	41	10	7	2	1	80	10	15117
2020	A combination of working on-site and working remotely or teleworking	31	42	12	12	3	0	73	15	2238
2020	Other work situation	51	22	13	10	2	3	75	12	33

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	30	34	16	13	6	1	65	19	1584
2020	Working remotely or teleworking	37	37	12	9	3	1	76	12	15038
2020	A combination of working on-site and working remotely or teleworking	30	36	14	14	5	1	66	19	2230
2020	Other work situation	54	22	13	6	2	3	78	9	33

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	38	16	8	3	1	1	72	11	1576
2020	Working remotely or teleworking	37	38	16	5	1	1	1	77	6	14982
2020	A combination of working on-site and working remotely or teleworking	34	41	15	7	2	1	0	76	9	2223
2020	Other work situation	48	23	18	0	2	3	6	78	2	33

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	36	15	6	3	2	1	75	9	1586
2020	Working remotely or teleworking	45	34	13	3	1	2	2	83	4	15057
2020	A combination of working on-site and working remotely or teleworking	38	37	14	7	2	1	1	77	9	2235
2020	Other work situation	53	13	16	3	3	6	5	74	7	33

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	59	20	6	1	1	9	5	91	2	1589
2020	Working remotely or teleworking	69	17	4	1	0	6	2	94	1	15086
2020	A combination of working on-site and working remotely or teleworking	62	19	6	1	1	7	4	91	2	2240
2020	Other work situation	60	13	16	0	0	6	5	82	0	32

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	43	37	10	5	2	2	1	82	7	1586
2020	Working remotely or teleworking	54	33	7	3	1	2	0	89	4	15053
2020	A combination of working on-site and working remotely or teleworking	49	36	9	3	1	1	0	86	5	2233
2020	Other work situation	54	19	13	12	3	0	0	72	14	33

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	43	32	11	8	5	1	1	75	14	1587
2020	Working remotely or teleworking	52	28	8	6	4	1	0	82	10	15044
2020	A combination of working on-site and working remotely or teleworking	46	32	9	8	4	0	0	78	13	2233
2020	Other work situation	53	15	17	7	6	0	2	69	13	32

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	32	13	11	6	1	0	70	17	1591
2020	Working remotely or teleworking	59	27	8	3	2	1	1	88	5	15078
2020	A combination of working on-site and working remotely or teleworking	41	32	11	10	5	1	0	74	15	2239
2020	Other work situation	52	21	14	3	0	3	6	81	4	32

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	93	7	227
2020	Working remotely or teleworking	98	2	2156
2020	A combination of working on-site and working remotely or teleworking	99	1	626

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	21	33	14	22	9	0	55	31	213
2020	Working remotely or teleworking	21	38	17	16	7	1	60	23	2117
2020	A combination of working on-site and working remotely or teleworking	21	39	17	16	6	1	60	23	617

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	40	15	6	3	2	75	9	1592
2020	Working remotely or teleworking	44	38	10	5	2	1	84	7	15074
2020	A combination of working on-site and working remotely or teleworking	38	40	12	6	2	1	79	8	2234
2020	Other work situation	45	30	13	6	3	3	77	10	33

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	29	13	13	9	2	1	64	22	1589
2020	Working remotely or teleworking	41	28	11	11	7	2	1	71	18	15056
2020	A combination of working on-site and working remotely or teleworking	37	30	12	12	8	1	0	68	21	2238
2020	Other work situation	45	21	16	6	9	0	2	67	16	33

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	40	29	15	6	3	5	2	74	10	1591
2020	Working remotely or teleworking	50	27	12	4	3	4	1	81	6	15026
2020	A combination of working on-site and working remotely or teleworking	44	28	14	5	4	4	1	76	9	2227
2020	Other work situation	47	21	20	3	9	0	0	68	12	33

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	30	32	18	11	6	2	64	18	1595
2020	Working remotely or teleworking	38	33	15	8	4	2	72	13	15100
2020	A combination of working on-site and working remotely or teleworking	30	35	19	10	5	1	66	15	2239
2020	Other work situation	36	29	20	0	15	0	65	15	32

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	25	53	9	11	3	0	78	13	228
2020	Working remotely or teleworking	27	48	12	10	2	1	76	12	2155
2020	A combination of working on-site and working remotely or teleworking	25	52	11	9	3	0	77	13	626

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	15	29	24	16	17	0	0	43	33	1597
2020	Working remotely or teleworking	46	20	13	8	10	0	2	69	18	15101
2020	A combination of working on-site and working remotely or teleworking	17	27	24	15	18	0	0	44	32	2243
2020	Other work situation	37	22	14	3	10	4	10	68	15	32

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	24	28	20	14	12	1	1	53	26	1591
2020	Working remotely or teleworking	29	27	21	12	10	0	1	56	22	15085
2020	A combination of working on-site and working remotely or teleworking	24	27	22	14	12	0	0	51	26	2235
2020	Other work situation	35	12	27	9	13	0	3	50	23	31

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	28	26	24	12	8	0	1	55	20	1590
2020	Working remotely or teleworking	21	26	25	15	11	0	1	48	26	15098
2020	A combination of working on-site and working remotely or teleworking	19	26	25	17	12	0	0	46	29	2240
2020	Other work situation	28	30	20	4	9	3	7	64	14	32

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	39	25	18	8	5	1	3	67	14	1591
2020	Working remotely or teleworking	30	26	20	12	8	1	3	59	21	15060
2020	A combination of working on-site and working remotely or teleworking	29	27	20	13	8	1	2	58	22	2238
2020	Other work situation	34	28	10	4	5	6	12	76	11	32

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	31	24	21	12	9	2	2	56	22	1583
2020	Working remotely or teleworking	30	25	20	12	9	2	2	57	22	15033
2020	A combination of working on-site and working remotely or teleworking	25	24	22	15	11	1	1	51	27	2231
2020	Other work situation	36	26	7	4	9	12	7	76	16	31

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	61	18	8	3	2	1	8	86	5	1585
2020	Working remotely or teleworking	52	21	12	5	4	1	5	78	10	15035
2020	A combination of working on-site and working remotely or teleworking	52	22	11	5	4	1	6	79	9	2232
2020	Other work situation	53	15	10	0	0	3	19	87	0	31

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	26	18	9	8	0	2	64	18	1591
2020	Working remotely or teleworking	33	27	20	10	8	0	1	61	19	15076
2020	A combination of working on-site and working remotely or teleworking	30	28	21	11	9	0	1	58	21	2235
2020	Other work situation	35	18	28	3	3	3	9	61	7	32

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	37	21	16	9	8	1	8	64	18	1592
2020	Working remotely or teleworking	34	23	18	10	9	0	5	61	20	15063
2020	A combination of working on-site and working remotely or teleworking	30	25	18	11	10	0	6	59	22	2240
2020	Other work situation	35	20	15	3	17	3	5	61	22	32

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	29	19	9	6	1	3	65	16	1589
2020	Working remotely or teleworking	35	31	18	8	4	1	2	69	12	15047
2020	A combination of working on-site and working remotely or teleworking	29	33	20	10	6	1	1	63	16	2236
2020	Other work situation	43	13	14	14	5	3	9	63	21	32

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	27	27	22	13	8	1	2	56	22	1593
2020	Working remotely or teleworking	26	30	22	12	8	1	1	57	20	15049
2020	A combination of working on-site and working remotely or teleworking	21	28	25	15	10	1	1	49	25	2228
2020	Other work situation	38	13	17	9	9	3	12	59	21	32

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	33	30	19	10	6	0	2	64	17	1590
2020	Working remotely or teleworking	34	29	19	10	6	1	1	64	16	15052
2020	A combination of working on-site and working remotely or teleworking	29	31	21	11	6	1	1	60	18	2237
2020	Other work situation	40	20	11	7	12	0	10	67	22	31

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	42	25	14	9	7	1	2	69	17	1590
2020	Working remotely or teleworking	47	26	14	6	5	1	1	74	12	15026
2020	A combination of working on-site and working remotely or teleworking	40	27	15	8	7	1	1	69	16	2225
2020	Other work situation	39	12	21	3	10	3	12	60	15	32

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	40	26	17	8	8	0	1	67	16	1587
2020	Working remotely or teleworking	30	30	21	10	7	0	1	61	17	15063
2020	A combination of working on-site and working remotely or teleworking	32	30	21	11	6	0	0	62	17	2232
2020	Other work situation	27	23	18	12	10	7	3	55	25	32

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	24	26	20	14	14	1	1	51	29	1590
2020	Working remotely or teleworking	22	27	23	15	12	0	0	50	27	15074
2020	A combination of working on-site and working remotely or teleworking	18	25	23	17	16	0	0	43	33	2236
2020	Other work situation	32	12	20	16	12	3	5	48	31	32

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	46	28	14	6	5	0	1	75	11	1582
2020	Working remotely or teleworking	58	24	10	3	2	0	2	84	5	15029
2020	A combination of working on-site and working remotely or teleworking	42	28	17	8	4	0	1	71	12	2235
2020	Other work situation	41	29	10	0	6	9	5	82	7	33

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	46	30	13	6	4	0	1	77	10	1582
2020	Working remotely or teleworking	34	35	18	8	4	0	0	70	12	15045
2020	A combination of working on-site and working remotely or teleworking	31	33	22	8	5	0	1	65	13	2228
2020	Other work situation	30	35	21	3	5	3	3	68	9	33

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	68	17	6	2	2	0	4	89	4	1581
2020	Working remotely or teleworking	69	16	6	2	1	1	4	89	4	15030
2020	A combination of working on-site and working remotely or teleworking	63	18	9	3	2	0	4	85	5	2223
2020	Other work situation	49	29	10	0	6	0	5	82	7	32

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	76	11	5	2	3	1	3	90	5	1585
2020	Working remotely or teleworking	80	8	4	2	2	1	3	92	4	15008
2020	A combination of working on-site and working remotely or teleworking	75	11	5	3	2	1	2	90	5	2230
2020	Other work situation	67	10	2	3	7	3	8	87	11	33

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	66	21	7	3	2	2	89	4	1580
2020	Working remotely or teleworking	75	14	5	2	1	3	92	3	14989
2020	A combination of working on-site and working remotely or teleworking	66	20	7	3	2	2	88	5	2224
2020	Other work situation	66	10	7	3	7	7	81	11	31

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	66	18	7	3	3	0	2	85	7	1586
2020	Working remotely or teleworking	72	13	6	3	3	0	2	87	6	15015
2020	A combination of working on-site and working remotely or teleworking	66	16	7	4	4	1	1	84	8	2227
2020	Other work situation	67	10	3	3	13	0	3	79	17	32

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	58	8	4	2	0	1	27	92	3	1590
2020	Working remotely or teleworking	63	7	3	1	1	1	25	94	2	15046
2020	A combination of working on-site and working remotely or teleworking	55	13	6	3	1	0	23	88	5	2230
2020	Other work situation	56	0	0	0	4	3	37	94	6	32

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	60	20	9	4	2	0	5	84	6	1591
2020	Working remotely or teleworking	70	15	6	2	2	1	4	89	4	15088
2020	A combination of working on-site and working remotely or teleworking	59	21	10	4	3	0	3	83	7	2235
2020	Other work situation	59	12	7	0	12	0	10	79	14	32

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	56	21	10	5	4	1	2	80	10	1595
2020	Working remotely or teleworking	65	17	8	4	4	1	2	84	8	15102
2020	A combination of working on-site and working remotely or teleworking	64	17	9	4	3	1	2	84	7	2233
2020	Other work situation	64	10	10	3	3	3	7	82	7	33

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	44	30	15	5	4	2	75	9	1594
2020	Working remotely or teleworking	44	29	16	6	3	1	75	9	15091
2020	A combination of working on-site and working remotely or teleworking	44	28	18	5	3	1	73	9	2236
2020	Other work situation	65	15	10	3	7	0	81	10	32

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	26	38	22	8	6	0	64	14	1588
2020	Working remotely or teleworking	33	38	19	6	3	0	72	9	15102
2020	A combination of working on-site and working remotely or teleworking	23	41	23	8	5	0	64	13	2241
2020	Other work situation	30	40	22	3	3	2	71	7	33

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	17	33	32	12	5	50	18	1594
2020	Working remotely or teleworking	15	34	34	12	5	50	17	15105
2020	A combination of working on-site and working remotely or teleworking	13	32	35	15	6	44	21	2240
2020	Other work situation	23	16	32	23	6	39	29	33

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	16	20	34	20	10	0	0	30	36	1588
2020	Working remotely or teleworking	12	20	38	21	9	0	0	30	32	15057
2020	A combination of working on-site and working remotely or teleworking	14	23	39	17	8	0	0	25	36	2230
2020	Other work situation	18	15	28	26	8	2	3	36	35	33

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	40	41	17	2	50	50	1597
2020	Working remotely or teleworking	37	44	17	2	54	46	15133
2020	A combination of working on-site and working remotely or teleworking	41	41	16	1	50	50	2247
2020	Other work situation	39	35	20	5	48	52	33

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Working on-site	36	64	638
2020	Working remotely or teleworking	33	67	5625
2020	A combination of working on-site and working remotely or teleworking	31	69	926
2020	Other work situation	47	53	13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	42	17	11	7	7	3	13	70	17	1596
2020	Working remotely or teleworking	39	19	14	8	7	2	11	67	18	15107
2020	A combination of working on-site and working remotely or teleworking	40	19	15	8	8	2	9	66	17	2245
2020	Other work situation	31	12	9	11	10	5	22	59	28	33

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	11	21	17	19	25	1	5	34	47	639
2020	Working remotely or teleworking	12	20	16	20	27	1	5	33	49	5621
2020	A combination of working on-site and working remotely or teleworking	11	21	18	18	28	1	4	34	48	928
2020	Other work situation	24	23	22	16	15	0	0	47	31	13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Working on-site	7	16	17	21	35	1	3	24	58	640
2020	Working remotely or teleworking	8	16	13	22	38	1	2	24	62	5625
2020	A combination of working on-site and working remotely or teleworking	6	15	14	23	39	1	1	22	63	928
2020	Other work situation	0	8	21	24	47	0	0	8	71	13

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 102. Which of the following best describes your current work situation?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark