2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 38 11 7 3 0 0 79 10 18095
2020 Part-time 38 40 11 7 3 1 0 78 11 820
2019 Full-time 35 39 12 8 5 0 0 75 13 15100
2019 Part-time 33 40 12 10 5 0 0 73 15 738
2017 Full-time 32 44 11 7 5 0 0 76 12 14876
2017 Part-time 31 43 13 8 5 0 0 74 12 919
2014 Full-time 26 45 13 9 6 0 0 72 15 14101
2014 Part-time 25 46 14 8 6 0 0 72 14 1142

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 36 14 9 5 0 0 72 14 18045
2020 Part-time 39 36 13 7 4 0 0 76 11 819
2019 Full-time 31 36 15 11 8 0 0 66 19 15067
2019 Part-time 29 36 16 11 7 0 0 65 19 738
2017 Full-time 27 38 15 11 9 0 0 65 20 14865
2017 Part-time 29 38 16 10 7 0 0 67 17 916

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 31 9 3 2 0 0 87 5 17936
2020 Part-time 47 35 12 4 2 0 0 82 6 812
2019 Full-time 51 33 11 4 2 0 0 84 6 15011
2019 Part-time 45 36 12 6 1 0 0 81 7 734
2017 Full-time 51 35 9 3 2 0 0 86 5 14849
2017 Part-time 48 37 11 4 1 0 0 85 5 915
2014 Full-time 56 30 9 3 2 0 0 87 4 14093
2014 Part-time 53 33 9 3 1 0 0 87 5 1141

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 35 9 5 3 0 0 83 8 18096
2020 Part-time 44 36 11 6 3 0 0 81 9 820
2019 Full-time 41 38 11 6 4 0 0 79 10 15102
2019 Part-time 38 37 14 8 4 0 0 74 12 738
2017 Full-time 38 40 12 6 4 0 0 78 10 14825
2017 Part-time 38 41 11 6 4 0 0 79 10 912
2014 Full-time 34 41 13 7 5 0 0 76 12 14090
2014 Part-time 34 42 12 7 5 0 0 76 11 1142

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 30 11 5 4 1 0 80 9 18017
2020 Part-time 55 28 10 5 2 0 0 83 7 819
2019 Full-time 39 32 15 7 6 1 0 71 14 15065
2019 Part-time 39 31 16 8 5 0 0 70 13 733
2017 Full-time 35 34 16 8 6 1 0 69 15 14855
2017 Part-time 37 35 14 8 6 0 0 72 14 913
2014 Full-time 22 35 19 13 9 1 0 58 23 14105
2014 Part-time 30 35 15 11 7 1 0 66 18 1141

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 33 11 6 3 0 0 80 9 17921
2020 Part-time 52 32 10 5 2 0 0 83 7 815
2019 Full-time 37 34 14 8 5 0 0 72 14 15000
2019 Part-time 39 33 15 9 5 0 0 72 14 732
2017 Full-time 33 37 16 9 5 0 0 70 14 14860
2017 Part-time 36 38 12 9 4 0 0 74 13 916
2014 Full-time 22 37 19 13 8 0 0 59 21 14099
2014 Part-time 28 38 16 11 6 1 0 67 17 1141

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 24 19 10 7 4 0 62 18 18077
2020 Part-time 37 22 17 10 4 6 2 65 16 821
2019 Full-time 30 23 19 13 11 4 0 56 24 15106
2019 Part-time 31 24 17 13 10 4 2 58 24 736
2017 Full-time 27 25 20 13 10 5 0 54 25 14866
2017 Part-time 29 26 17 11 10 6 2 59 22 914
2014 Full-time 21 24 20 16 13 5 0 48 31 14098
2014 Part-time 21 23 20 15 12 6 2 48 30 1139
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 23 16 5 3 2 8 74 9 18056
2020 Part-time 32 23 19 5 3 4 14 67 9 816
2019 Full-time 40 25 17 5 4 2 7 71 11 15090
2019 Part-time 27 23 21 5 5 2 15 62 12 736

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 30 10 5 3 1 1 81 9 18072
2020 Part-time 51 30 9 5 3 1 1 83 8 815
2019 Full-time 47 31 10 7 4 1 0 79 10 15046
2019 Part-time 45 32 13 5 4 1 1 78 9 737
2017 Full-time 45 34 10 7 4 1 0 79 11 14858
2017 Part-time 47 35 10 6 2 0 0 82 8 916
2014 Full-time 39 35 11 9 5 1 0 75 14 14101
2014 Part-time 45 34 9 7 2 1 0 81 10 1141

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 25 9 5 3 0 1 83 8 18110
2020 Part-time 58 28 7 5 2 0 0 87 6 820
2019 Full-time 53 28 9 6 4 0 0 81 10 15113
2019 Part-time 50 29 10 7 3 1 0 80 10 736
2017 Full-time 51 28 10 6 5 0 0 79 11 14843
2017 Part-time 54 28 9 5 3 0 0 83 8 916
2014 Full-time 44 31 12 7 5 0 0 76 13 14095
2014 Part-time 51 29 10 6 3 0 0 81 9 1138

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 26 12 5 3 11 1 77 9 18099
2020 Part-time 45 26 11 3 2 12 0 81 6 818
2019 Full-time 33 31 15 7 5 8 0 70 13 15091
2019 Part-time 35 29 14 5 4 12 1 74 10 738
2017 Full-time 31 31 15 8 6 10 0 69 15 14880
2017 Part-time 33 31 15 5 3 12 1 73 10 917
2014 Full-time 23 32 18 9 7 11 0 62 18 14097
2014 Part-time 27 29 16 6 4 17 1 68 13 1140

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 30 14 7 4 4 0 74 12 18057
2020 Part-time 42 32 13 6 3 5 0 78 9 815
2019 Full-time 30 32 17 10 7 3 0 65 17 15053
2019 Part-time 34 28 18 9 6 4 1 65 15 736
2017 Full-time 28 32 17 11 8 4 0 63 19 14872
2017 Part-time 30 32 19 9 5 5 1 66 14 919
2014 Full-time 19 31 21 14 10 4 0 53 25 14097
2014 Part-time 24 29 21 13 7 7 1 57 21 1142

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 30 17 10 5 8 0 66 16 18027
2020 Part-time 34 30 15 8 4 10 0 71 13 816
2019 Full-time 22 30 20 13 8 7 0 56 23 15038
2019 Part-time 25 29 20 10 6 9 0 60 19 733
2017 Full-time 20 30 19 14 8 9 0 55 24 14855
2017 Part-time 24 27 21 11 6 11 0 58 19 914
2014 Full-time 13 27 23 18 11 7 0 44 31 14093
2014 Part-time 18 25 20 16 9 12 0 49 28 1140

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 34 15 12 6 4 0 65 19 18091
2020 Part-time 32 34 14 11 4 5 0 69 15 816
2019 Full-time 21 32 18 15 10 3 0 55 26 15083
2019 Part-time 24 32 17 14 7 5 0 59 22 736
2017 Full-time 21 33 17 14 10 5 0 57 25 14853
2017 Part-time 24 35 17 11 7 6 0 63 20 914
2014 Full-time 14 31 19 19 14 4 0 47 34 14088
2014 Part-time 18 32 17 16 10 7 0 54 28 1142
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 35 15 10 5 0 1 69 16 18096
2020 Part-time 37 33 15 9 5 1 1 71 14 819
2019 Full-time 27 36 15 12 8 0 0 64 21 15104
2019 Part-time 27 34 18 14 8 0 0 61 21 739
2017 Full-time 25 36 16 13 9 0 0 61 23 14871
2017 Part-time 28 36 15 12 8 0 1 65 20 919
2014 Full-time 19 35 19 16 11 0 0 54 27 14099
2014 Part-time 22 35 19 15 9 0 0 57 24 1142

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 40 10 8 3 0 0 78 11 17995
2020 Part-time 38 43 10 7 2 0 0 81 9 816
2019 Full-time 34 42 11 9 3 0 0 77 12 15023
2019 Part-time 36 44 12 5 3 0 0 80 8 737
2017 Full-time 33 43 11 9 4 0 0 76 13 14868
2017 Part-time 35 44 10 7 2 0 0 80 10 918

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 30 11 7 4 1 1 78 11 18053
2020 Part-time 43 32 12 7 3 1 2 77 10 815
2019 Full-time 42 31 12 8 5 1 1 74 13 15082
2019 Part-time 37 35 15 7 5 1 1 73 12 739
2017 Full-time 38 37 11 8 5 1 1 75 13 14869
2017 Part-time 39 37 11 8 3 0 1 77 11 918
2014 Full-time 34 37 13 9 6 1 0 72 15 14106
2014 Part-time 40 36 11 6 5 1 1 77 11 1139

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 39 10 10 3 0 1 76 14 18008
2020 Part-time 38 42 9 8 3 0 1 81 11 817
2019 Full-time 28 42 11 13 5 0 0 71 18 15062
2019 Part-time 31 40 10 13 5 0 1 72 18 738
2017 Full-time 27 42 11 13 6 0 0 70 20 14873
2017 Part-time 30 44 10 13 3 0 1 74 16 916
2014 Full-time 23 41 12 15 8 0 0 65 23 14094
2014 Part-time 29 41 10 13 5 0 1 71 19 1141

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 24 12 5 4 2 2 78 9 18037
2020 Part-time 47 24 14 4 2 3 5 78 7 815

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 33 16 10 7 4 0 66 17 18033
2020 Part-time 34 32 14 8 5 5 2 72 13 817
2019 Full-time 24 32 17 13 10 3 0 58 24 15071
2019 Part-time 25 31 19 10 9 4 2 59 20 734
2017 Full-time 24 34 16 13 10 3 0 60 24 14860
2017 Part-time 26 34 18 10 6 4 1 64 17 914
2014 Full-time 17 32 18 16 13 3 1 51 30 14104
2014 Part-time 21 34 16 13 10 5 2 58 24 1142

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 29 14 12 11 4 2 62 23 18097
2020 Part-time 27 25 14 8 8 7 11 64 20 820
2019 Full-time 24 28 15 14 15 3 1 54 30 15105
2019 Part-time 19 22 18 13 15 4 8 48 31 736
2017 Full-time 21 28 14 15 16 3 2 52 33 14860
2017 Part-time 20 26 17 13 12 4 8 53 29 916
2014 Full-time 14 23 16 19 24 3 2 39 45 14101
2014 Part-time 15 21 17 15 19 5 7 42 39 1142

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 52 22 13 5 4 1 4 77 9 18104
2020 Part-time 42 20 13 8 7 1 9 69 17 820
2019 Full-time 49 24 14 5 4 1 4 76 9 15083
2019 Part-time 40 20 15 9 8 1 8 65 18 736

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 23 13 6 4 2 3 75 11 18087
2020 Part-time 52 23 9 4 2 1 9 83 7 818
2019 Full-time 42 23 17 7 5 2 3 69 13 15068
2019 Part-time 43 20 15 7 5 2 7 70 14 738

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 75 8 4 2 2 4 4 91 5 18021
2020 Part-time 77 7 3 1 1 2 8 94 2 819
2019 Full-time 72 9 5 2 3 5 4 89 6 15031
2019 Part-time 71 8 4 2 2 3 10 91 4 739

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 72 11 5 2 2 2 7 91 4 18065
2020 Part-time 66 12 5 4 1 1 9 88 6 819
2019 Full-time 73 8 4 2 2 3 9 92 4 15048
2019 Part-time 65 10 5 2 4 2 12 88 7 736

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 33 16 12 7 1 1 64 19 18000
2020 Part-time 26 30 20 14 8 1 1 57 23 816
2019 Full-time 27 35 16 13 9 0 0 62 22 15018
2019 Part-time 22 32 19 16 11 0 1 54 27 738
2017 Full-time 25 37 15 14 9 0 1 62 23 14819
2017 Part-time 22 32 19 17 8 1 2 55 26 915
2014 Full-time 17 37 16 16 13 0 0 54 30 14103
2014 Part-time 14 31 19 18 15 0 2 47 34 1141

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 31 17 10 6 0 1 66 17 18060
2020 Part-time 30 28 22 14 5 0 1 59 19 817
2019 Full-time 30 32 17 12 8 0 0 63 20 15076
2019 Part-time 24 31 20 13 11 0 1 56 24 738
2017 Full-time 28 33 17 12 9 0 1 62 21 14832
2017 Part-time 25 32 20 13 8 0 2 58 21 912
2014 Full-time 23 34 18 13 11 0 0 58 24 14104
2014 Part-time 18 30 21 16 12 1 2 49 29 1142

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 39 11 7 3 0 0 78 11 17959
2020 Part-time 38 41 12 6 2 0 0 80 8 813
2019 Full-time 33 41 13 9 4 0 0 74 13 14922
2019 Part-time 32 41 13 10 4 0 0 73 14 735
2017 Full-time 31 40 13 10 6 0 0 71 15 14834
2017 Part-time 32 38 15 9 4 1 1 71 14 914
2014 Full-time 25 39 16 12 7 0 0 64 20 14098
2014 Part-time 29 40 14 10 6 0 1 69 16 1141

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 38 19 10 4 6 1 65 15 18046
2020 Part-time 22 37 18 10 4 9 1 66 15 819
2019 Full-time 19 38 21 11 6 5 1 60 18 15083
2019 Part-time 17 35 21 16 5 5 1 55 23 733
2017 Full-time 19 34 21 12 8 6 1 56 21 14852
2017 Part-time 19 34 22 11 6 7 1 58 19 917

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 31 10 7 4 0 1 79 11 18039
2020 Part-time 52 30 9 5 2 0 0 83 7 820
2019 Full-time 43 32 11 8 5 0 0 76 13 15083
2019 Part-time 47 30 8 9 6 0 1 78 14 735
2017 Full-time 40 34 11 8 6 0 1 74 15 14863
2017 Part-time 45 34 8 7 4 0 1 81 11 917
2014 Full-time 32 35 14 10 8 0 1 68 19 14096
2014 Part-time 40 33 12 7 5 0 2 75 13 1140

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 31 16 7 4 1 1 73 11 17998
2020 Part-time 54 27 13 2 1 1 2 83 4 815
2019 Full-time 42 30 16 6 4 0 2 74 10 14993
2019 Part-time 49 29 11 5 2 0 3 81 7 736
2017 Full-time 42 32 14 6 3 0 2 76 9 14881
2017 Part-time 54 28 10 3 1 0 5 86 4 919
2014 Full-time 40 32 16 6 4 0 1 74 10 14106
2014 Part-time 56 26 10 4 1 1 3 85 5 1141

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 35 65 18110
2020 Part-time 46 54 818

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 16 11 3 3 8 18 78 8 18087
2020 Part-time 43 19 8 3 2 8 17 83 7 820

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Full-time 26 38 36 18123
2020 Part-time 27 36 37 820
2019 Full-time 31 32 36 15139
2019 Part-time 28 38 34 738
2017 Full-time 29 36 35 14877
2017 Part-time 28 36 36 917
2014 Full-time 29 35 36 14103
2014 Part-time 30 33 37 1142

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Full-time 11 47 32 3 2 4 4745
2020 Part-time 21 18 16 5 34 6 215
2019 Full-time 11 37 37 5 4 6 4740
2019 Part-time 26 16 22 8 21 8 202
2017 Full-time 14 35 34 5 5 6 4277
2017 Part-time 23 14 20 9 28 7 261
2014 Full-time 15 31 37 8 9999 8 4178
2014 Part-time 21 19 25 13 9999 22 336
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 35 8 4 2 0 0 87 6 18003
2020 Part-time 48 37 9 4 2 0 0 86 5 816
2019 Full-time 45 39 9 5 2 0 0 84 7 15027
2019 Part-time 39 44 10 4 2 0 0 84 6 736
2017 Full-time 42 41 9 5 3 0 0 83 7 14851
2017 Part-time 41 42 9 6 2 0 0 84 8 919
2014 Full-time 37 42 12 5 3 0 0 79 9 14100
2014 Part-time 34 43 14 4 3 1 0 78 8 1141

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 42 15 6 2 2 0 76 9 18081
2020 Part-time 37 41 14 3 1 2 0 80 5 817
2019 Full-time 27 44 17 8 3 1 0 72 11 15093
2019 Part-time 29 44 16 6 3 2 0 74 10 738
2017 Full-time 27 44 16 8 4 1 0 72 11 14857
2017 Part-time 31 43 15 7 2 2 0 75 9 919
2014 Full-time 23 43 19 9 5 2 0 67 14 14101
2014 Part-time 27 43 15 8 3 2 0 72 12 1140

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 12 25 33 17 10 1 2 28 38 18072
2020 Part-time 8 21 29 24 13 2 3 39 31 819
2019 Full-time 10 23 35 19 9 1 2 29 34 15090
2019 Part-time 7 19 31 23 16 2 3 41 27 737
2017 Full-time 10 22 34 18 10 2 4 29 35 14826
2017 Part-time 7 19 33 20 13 2 7 37 27 914
2014 Full-time 13 29 35 14 6 1 2 21 43 14083
2014 Part-time 9 23 29 20 11 1 5 34 35 1138

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 13 24 29 22 4 3 54 20 17985
2020 Part-time 4 11 22 26 29 4 3 59 17 812
2019 Full-time 8 16 28 26 17 3 2 46 25 15034
2019 Part-time 6 14 24 26 21 4 4 52 22 732
2017 Full-time 9 17 27 22 16 4 6 42 28 14770
2017 Part-time 7 13 27 22 19 6 7 47 22 916
2014 Full-time 13 23 31 18 9 3 3 28 39 14067
2014 Part-time 12 21 24 19 14 4 5 37 36 1142

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 18 28 20 14 4 5 37 33 18006
2020 Part-time 8 16 27 20 20 6 5 44 26 817
2019 Full-time 14 22 28 18 11 3 4 31 38 15051
2019 Part-time 10 18 25 19 17 3 8 40 32 733
2017 Full-time 14 21 27 16 11 3 7 30 39 14785
2017 Part-time 11 18 24 19 13 4 11 37 34 915
2014 Full-time 19 25 27 14 7 3 5 23 48 14069
2014 Part-time 12 20 27 16 11 3 10 32 38 1139

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 14 28 26 19 2 4 47 23 17981
2020 Part-time 4 10 24 27 28 2 6 59 14 809
2019 Full-time 9 15 29 25 16 1 4 44 25 15005
2019 Part-time 7 11 25 23 24 1 8 52 20 731
2017 Full-time 10 16 29 23 14 2 7 40 28 14745
2017 Part-time 6 11 24 24 20 1 13 52 19 908
2014 Full-time 11 19 32 22 10 1 5 34 32 14042
2014 Part-time 7 12 25 23 19 2 11 49 22 1139

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 15 25 24 21 3 4 48 25 18016
2020 Part-time 5 11 21 24 31 3 6 60 17 817
2019 Full-time 12 19 27 21 15 2 4 39 32 15051
2019 Part-time 9 16 22 23 22 1 6 48 27 734
2017 Full-time 13 19 27 18 14 2 7 35 35 14798
2017 Part-time 9 16 24 21 19 2 9 45 28 913
2014 Full-time 21 26 26 13 8 1 4 22 50 14076
2014 Part-time 14 16 24 18 18 2 9 40 33 1141

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 7 13 22 24 21 8 4 51 24 17959
2020 Part-time 5 11 20 21 30 6 6 58 19 815
2019 Full-time 11 19 26 22 15 4 3 40 32 15012
2019 Part-time 11 17 22 22 19 4 6 45 31 736
2017 Full-time 12 19 26 19 14 5 6 36 35 14804
2017 Part-time 11 19 23 17 16 5 9 39 34 911
2014 Full-time 12 18 27 23 12 4 6 38 33 14062
2014 Part-time 11 17 20 21 17 6 8 44 33 1139

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 12 20 32 18 12 3 3 32 34 18005
2020 Part-time 9 17 29 19 20 3 3 42 28 815
2019 Full-time 15 23 31 16 10 2 2 27 40 15056
2019 Part-time 13 20 30 16 15 3 4 32 36 730
2017 Full-time 16 23 31 13 9 3 5 24 42 14812
2017 Part-time 12 19 30 15 12 4 7 31 36 915
2014 Full-time 18 26 31 12 6 3 3 20 47 14072
2014 Part-time 14 21 30 13 12 5 5 28 39 1138

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 7 17 37 24 12 1 1 37 25 18057
2020 Part-time 5 18 35 24 14 0 2 39 24 818
2019 Full-time 11 21 35 21 10 1 2 32 33 15081
2019 Part-time 8 20 36 22 11 1 2 34 29 735

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 38 17 12 5 3 0 65 18 17961
2020 Part-time 28 39 17 10 3 3 1 70 13 814
2019 Full-time 16 36 21 17 8 3 0 54 25 15031
2019 Part-time 19 38 18 16 7 3 0 59 23 731

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 26 8 6 4 2 0 82 10 18056
2020 Part-time 55 26 7 5 3 2 1 85 8 817
2019 Full-time 48 29 9 8 6 1 0 78 13 15055
2019 Part-time 46 32 10 7 4 1 0 79 11 734
2017 Full-time 46 30 8 8 6 1 0 77 15 14864
2017 Part-time 48 30 8 8 4 2 0 80 12 916
2014 Full-time 43 30 10 10 7 1 0 74 16 14095
2014 Part-time 47 31 8 9 4 2 1 80 13 1142

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 29 6 4 2 1 0 89 6 18004
2020 Part-time 63 28 4 2 1 1 1 92 4 814
2019 Full-time 50 33 7 7 3 0 0 83 10 15053
2019 Part-time 53 33 6 5 2 0 0 87 8 734
2017 Full-time 44 39 7 6 3 0 0 83 10 14851
2017 Part-time 49 37 7 4 2 0 0 86 6 917
2014 Full-time 39 42 9 7 3 0 0 81 10 14097
2014 Part-time 44 40 7 6 2 1 0 85 8 1141

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 33 12 4 2 3 1 82 6 17941
2020 Part-time 49 30 12 3 1 3 2 83 4 818
2019 Full-time 41 35 14 5 3 2 1 78 8 15089
2019 Part-time 37 37 15 5 2 2 1 77 8 736

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 36 11 6 3 2 0 80 8 17998
2020 Part-time 42 38 10 5 2 3 0 82 7 812
2019 Full-time 38 38 12 7 4 2 0 77 11 15034
2019 Part-time 35 40 12 9 3 1 0 76 12 730
2017 Full-time 41 39 10 5 3 2 0 82 8 14847
2017 Part-time 43 40 10 4 1 2 0 85 5 914
2014 Full-time 37 38 13 6 3 3 0 77 9 14100
2014 Part-time 44 36 8 5 3 4 0 83 8 1140

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 32 12 4 2 4 1 82 6 18022
2020 Part-time 45 35 11 2 1 5 1 85 3 816
2019 Full-time 45 34 12 4 3 3 0 81 6 15045
2019 Part-time 44 36 11 3 2 3 1 83 5 736
2017 Full-time 41 35 13 3 3 4 1 80 6 14849
2017 Part-time 42 36 13 2 2 5 0 82 4 913
2014 Full-time 39 35 14 4 3 5 1 78 7 14088
2014 Part-time 44 33 12 2 2 6 1 83 4 1142

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 30 7 3 2 0 0 88 5 18046
2020 Part-time 62 29 6 2 1 0 0 91 3 819
2019 Full-time 50 33 9 4 3 0 0 84 7 15086
2019 Part-time 51 35 8 4 2 0 0 87 6 734
2017 Full-time 47 37 8 4 3 0 0 84 7 14881
2017 Part-time 52 36 6 5 1 0 0 88 6 916
2014 Full-time 41 38 11 6 4 0 0 79 9 14092
2014 Part-time 51 35 7 4 3 1 0 87 7 1140

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 22 12 4 4 7 4 78 8 18076
2020 Part-time 48 25 9 2 4 8 4 83 7 819

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 31 15 4 2 7 1 77 7 18093
2020 Part-time 38 32 14 4 2 8 1 78 6 819

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 29 10 5 3 4 2 80 9 18017
2020 Part-time 46 34 9 4 1 3 3 84 6 815

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 28 18 7 4 9 6 67 12 18079
2020 Part-time 29 27 15 5 3 12 9 71 10 817
2019 Full-time 29 29 16 9 7 7 4 64 18 15075
2019 Part-time 25 29 18 8 6 8 6 63 16 738
2017 Full-time 27 30 15 10 7 6 5 64 19 14867
2017 Part-time 28 29 15 8 5 7 8 67 16 917
2014 Full-time 27 31 16 10 8 5 4 63 19 14100
2014 Part-time 28 29 16 9 4 8 5 66 15 1141

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 36 12 7 3 3 1 77 10 18049
2020 Part-time 39 36 10 7 2 3 1 79 10 817
2019 Full-time 34 37 13 8 4 2 1 74 13 15078
2019 Part-time 33 39 11 8 4 4 2 76 12 735
2017 Full-time 37 38 11 7 4 3 1 77 11 14849
2017 Part-time 37 37 11 7 2 3 1 78 10 917
2014 Full-time 36 40 10 7 3 3 1 79 11 14102
2014 Part-time 39 37 9 7 3 4 1 81 10 1140

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 36 14 4 2 2 0 79 7 18019
2020 Part-time 45 36 12 3 1 2 0 83 5 818
2019 Full-time 35 38 16 6 3 1 0 74 10 15056
2019 Part-time 36 39 17 4 2 2 0 77 6 734

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 24 18 10 8 10 2 58 21 18044
2020 Part-time 31 25 15 8 6 10 5 66 16 818
2019 Full-time 21 24 19 13 12 9 2 51 28 15084
2019 Part-time 21 27 20 11 8 9 5 55 22 735
2017 Full-time 19 24 17 14 13 11 3 49 31 14842
2017 Part-time 21 24 15 13 9 12 6 55 27 915
2014 Full-time 16 23 18 16 15 10 2 44 35 14101
2014 Part-time 19 25 16 12 11 13 4 53 28 1141

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 42 3 7 2 0 0 88 9 18106
2020 Part-time 49 40 2 7 1 0 0 90 8 821

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 36 7 7 2 0 1 84 9 18082
2020 Part-time 46 38 6 8 2 0 1 84 10 817
2019 Full-time 41 36 7 11 5 0 0 77 16 15097
2019 Part-time 41 36 7 11 5 0 0 77 16 738
2017 Full-time 38 35 7 12 8 0 0 73 19 14877
2017 Part-time 42 35 7 11 5 0 0 77 16 919
2014 Full-time 35 36 8 12 8 0 0 72 20 14093
2014 Part-time 39 35 8 11 7 0 0 73 19 1141

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 35 8 6 2 0 0 84 8 17956
2020 Part-time 49 34 8 6 2 0 1 84 9 817
2019 Full-time 44 36 9 7 3 0 0 81 10 14997
2019 Part-time 42 38 8 8 4 0 0 80 11 734
2017 Full-time 44 37 8 7 3 0 0 81 10 14843
2017 Part-time 44 37 9 8 2 0 0 81 10 915
2014 Full-time 36 40 10 9 4 0 0 77 13 14091
2014 Part-time 38 39 9 9 4 0 0 78 14 1139

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 81 14 2 1 1 0 0 96 2 18020
2020 Part-time 83 13 1 1 2 0 0 96 3 818
2017 Full-time 73 20 3 2 1 0 1 94 3 14855
2017 Part-time 77 18 2 1 1 0 1 96 2 917
2014 Full-time 68 23 4 3 1 0 1 92 4 14099
2014 Part-time 76 18 3 2 1 0 1 95 2 1141

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 17 9 4 4 16 5 78 10 18096
2020 Part-time 47 14 8 3 4 19 5 80 10 819
2019 Full-time 41 18 10 6 6 15 5 73 14 15116
2019 Part-time 42 12 8 5 6 23 4 74 15 736

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 18116
2020 Part-time 5 95 821
2019 Full-time 13 87 15105
2019 Part-time 8 92 737

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 45 55 1642
2020 Part-time 39 61 44
2019 Full-time 51 49 1998
2019 Part-time 49 51 60

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 60 40 1642
2020 Part-time 53 47 44
2019 Full-time 56 44 1998
2019 Part-time 48 52 60

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 6 94 1642
2020 Part-time 0 100 44

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 13 87 1642
2020 Part-time 27 73 44
2019 Full-time 13 87 1998
2019 Part-time 22 78 60

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 4 96 1642
2020 Part-time 12 88 44

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 39 61 1642
2020 Part-time 44 56 44
2019 Full-time 39 61 1971
2019 Part-time 41 59 60

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 38 62 1642
2020 Part-time 41 59 44
2019 Full-time 38 62 1971
2019 Part-time 42 58 60

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 45 55 1642
2020 Part-time 51 49 44
2019 Full-time 44 56 1971
2019 Part-time 41 59 60

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 42 58 1642
2020 Part-time 29 71 44
2019 Full-time 40 60 1971
2019 Part-time 30 70 60

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 29 71 1642
2020 Part-time 17 83 44
2019 Full-time 25 75 1971
2019 Part-time 18 82 60

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 54 46 1642
2020 Part-time 55 45 44
2019 Full-time 55 45 1971
2019 Part-time 52 48 60

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 34 66 1642
2020 Part-time 41 59 44
2019 Full-time 34 66 1971
2019 Part-time 31 69 60

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 1 99 1971
2019 Part-time 0 100 60

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 9 91 1971
2019 Part-time 14 86 60

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 11 89 1971
2019 Part-time 8 92 60

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 49 51 1642
2020 Part-time 50 50 44
2019 Full-time 47 53 1971
2019 Part-time 42 58 60

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 22 78 1642
2020 Part-time 36 64 44
2019 Full-time 24 76 1971
2019 Part-time 28 72 60

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 16 84 1642
2020 Part-time 11 89 44
2019 Full-time 16 84 1971
2019 Part-time 12 88 60

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 51 49 1642
2020 Part-time 51 49 44
2019 Full-time 54 46 1957
2019 Part-time 51 49 60

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 27 73 1642
2020 Part-time 30 70 44
2019 Full-time 25 75 1957
2019 Part-time 33 67 60

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 22 78 1642
2020 Part-time 17 83 44
2019 Full-time 20 80 1957
2019 Part-time 12 88 60

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 11 89 1642
2020 Part-time 13 87 44

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 13 87 1642
2020 Part-time 28 72 44
2019 Full-time 14 86 1957
2019 Part-time 18 82 60

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 11 89 1642
2020 Part-time 13 87 44
2019 Full-time 11 89 1957
2019 Part-time 11 89 60

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 25 75 1642
2020 Part-time 15 85 44
2019 Full-time 26 74 1957
2019 Part-time 14 86 60

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 15 16 5 4 31 8 60 15 18078
2020 Part-time 23 12 12 4 3 37 9 66 12 818
2019 Full-time 18 16 19 7 6 26 8 51 20 15110
2019 Part-time 18 12 19 6 4 30 11 50 18 739
2017 Full-time 16 16 18 6 7 28 10 50 20 14878
2017 Part-time 17 15 17 4 3 32 11 56 14 918
2014 Full-time 13 16 20 7 6 30 8 47 20 14101
2014 Part-time 14 14 16 4 4 35 13 53 16 1141

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 28 14 4 3 10 1 75 8 18073
2020 Part-time 41 27 12 4 2 13 2 79 7 817
2019 Full-time 35 30 16 6 5 8 1 72 11 15121
2019 Part-time 36 31 14 5 3 9 2 75 9 738
2017 Full-time 29 30 17 6 5 11 1 68 13 14852
2017 Part-time 30 31 16 4 2 14 2 73 8 911
2014 Full-time 23 29 20 6 5 16 1 62 13 14101
2014 Part-time 26 29 16 4 3 19 3 70 9 1142

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 6 94 18081
2020 Part-time 4 96 821
2019 Full-time 8 92 15094
2019 Part-time 7 93 736

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 31 69 1095
2020 Part-time 32 68 38
2019 Full-time 34 66 1103
2019 Part-time 26 74 45

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 79 21 1095
2020 Part-time 80 20 38
2019 Full-time 75 25 1103
2019 Part-time 76 24 45

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 5 95 1095
2020 Part-time 0 100 38
2019 Full-time 7 93 1103
2019 Part-time 0 100 45

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 13 87 1103
2019 Part-time 13 87 45

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 30 70 1095
2020 Part-time 20 80 38
2019 Full-time 28 72 1078
2019 Part-time 24 76 45

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 21 79 1078
2019 Part-time 21 79 45

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 17 83 1078
2019 Part-time 13 87 45

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 7 93 1078
2019 Part-time 10 90 45

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 25 75 1095
2020 Part-time 22 78 38
2019 Full-time 29 71 1078
2019 Part-time 20 80 45

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 4 96 1095
2020 Part-time 0 100 38

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 2 98 1095
2020 Part-time 0 100 38
2019 Full-time 3 97 1078
2019 Part-time 0 100 45

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 1095
2020 Part-time 0 100 38

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 21 79 1095
2020 Part-time 30 70 38
2019 Full-time 18 82 1078
2019 Part-time 24 76 45

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 1 99 1095
2020 Part-time 0 100 38

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 24 76 1095
2020 Part-time 25 75 38
2019 Full-time 21 79 1078
2019 Part-time 19 81 45

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 18 82 1095
2020 Part-time 23 77 38
2019 Full-time 19 81 1078
2019 Part-time 20 80 45

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 28 72 1095
2020 Part-time 35 65 38
2019 Full-time 29 71 1068
2019 Part-time 20 80 45

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 13 87 1095
2020 Part-time 20 80 38
2019 Full-time 12 88 1068
2019 Part-time 15 85 45

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 1068
2019 Part-time 0 100 45

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 17 83 1095
2020 Part-time 17 83 38
2019 Full-time 17 83 1068
2019 Part-time 14 86 45

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 5 95 1068
2019 Part-time 0 100 45

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 6 94 1095
2020 Part-time 12 88 38

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 9 91 1068
2019 Part-time 0 100 45

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 49 51 1095
2020 Part-time 42 58 38
2019 Full-time 48 52 1068
2019 Part-time 62 38 45

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 1027
2020 Part-time 19 81 33

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 14 86 1027
2020 Part-time 32 68 33

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 3 97 1027
2020 Part-time 0 100 33

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 25 75 1027
2020 Part-time 25 75 33

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 44 56 1027
2020 Part-time 46 54 33

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 2 98 1027
2020 Part-time 0 100 33

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 56 44 1027
2020 Part-time 43 57 33

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 4 96 1027
2020 Part-time 0 100 33

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 15 16 3 3 33 7 63 9 18050
2020 Part-time 24 14 12 3 2 40 6 69 8 815
2019 Full-time 20 15 20 4 4 30 8 56 12 15088
2019 Part-time 18 13 18 4 3 35 8 56 13 740
2017 Full-time 17 16 19 3 3 32 9 57 11 14870
2017 Part-time 19 16 18 2 1 34 11 62 6 917
2014 Full-time 14 16 21 3 3 35 8 53 11 14098
2014 Part-time 15 14 17 2 2 39 10 57 9 1139

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 28 14 3 2 11 1 77 7 18081
2020 Part-time 42 28 13 2 2 13 1 81 4 816
2019 Full-time 38 28 16 4 3 10 1 74 8 15083
2019 Part-time 38 29 13 3 2 12 2 78 7 736
2017 Full-time 33 30 16 3 3 13 2 74 7 14852
2017 Part-time 32 30 15 3 1 15 4 77 5 919
2014 Full-time 25 29 19 3 3 19 2 69 8 14094
2014 Part-time 29 30 13 2 2 21 2 77 6 1139

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 17991
2020 Part-time 10 90 813

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 17 83 18030
2020 Part-time 22 78 813
2019 Full-time 22 78 15114
2019 Part-time 29 71 739
2017 Full-time 22 78 14859
2017 Part-time 25 75 918
2014 Full-time 19 81 14066
2014 Part-time 23 77 1138

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 52 48 2951
2020 Part-time 58 42 199

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 80 20 2951
2020 Part-time 83 17 196
2019 Full-time 84 16 3284
2019 Part-time 85 15 213
2017 Full-time 80 20 3243
2017 Part-time 84 16 233
2014 Full-time 76 24 2713
2014 Part-time 84 16 268

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 33 6 7 3 0 0 84 10 2353
2020 Part-time 49 37 7 5 1 0 1 87 7 165
2019 Full-time 47 33 6 10 4 1 0 81 13 2689
2019 Part-time 49 33 5 10 3 0 0 82 13 181
2017 Full-time 44 36 6 9 4 1 0 81 13 2598
2017 Part-time 50 32 6 8 2 1 0 83 11 198
2014 Full-time 44 35 6 9 5 0 0 79 15 2069
2014 Part-time 50 31 6 9 3 0 0 82 12 226

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 31 8 5 2 2 2 85 7 18089
2020 Part-time 46 32 9 4 2 4 4 84 6 818
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 32 14 9 5 4 0 71 14 18029
2020 Part-time 37 34 13 8 3 5 0 75 11 817

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 41 10 8 2 1 0 79 11 18102
2020 Part-time 37 43 10 8 2 1 0 80 9 820

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 37 13 10 4 1 0 73 14 18010
2020 Part-time 37 39 11 8 3 1 0 77 11 817

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 38 16 5 2 1 1 76 7 17941
2020 Part-time 34 42 13 7 1 2 1 79 8 813

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 35 13 4 1 2 1 81 5 18039
2020 Part-time 42 39 10 4 1 2 2 85 5 812

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 67 18 5 1 0 6 3 93 1 18072
2020 Part-time 68 19 4 1 0 7 2 95 1 816

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 33 8 3 1 2 0 88 5 18026
2020 Part-time 49 36 7 3 1 2 1 87 5 818

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 29 9 7 4 1 0 81 11 18018
2020 Part-time 48 32 8 7 3 1 1 81 10 818

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 28 8 5 2 1 1 84 7 18062
2020 Part-time 55 28 7 5 2 1 1 85 8 818

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 98 2 2990
2020 Part-time 74 26 16

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 38 17 16 7 0 1 60 23 2931
2020 Part-time 8 38 23 16 8 0 8 50 25 13

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 38 11 5 2 1 0 82 7 18057
2020 Part-time 42 42 8 4 1 2 0 86 6 815
2019 Full-time 33 41 13 8 4 2 0 75 12 15065
2019 Part-time 33 40 14 6 4 2 0 76 10 734
2017 Full-time 28 41 14 8 5 3 0 72 14 14871
2017 Part-time 25 41 16 8 5 6 0 70 14 914

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 28 11 11 7 2 1 70 19 18043
2020 Part-time 36 35 10 11 6 2 1 72 18 813

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 27 13 4 3 4 1 80 7 18003
2020 Part-time 48 30 11 4 2 4 1 82 6 814

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 33 15 9 5 2 0 71 14 18088
2020 Part-time 39 33 15 7 4 2 0 73 11 818
2019 Full-time 24 36 17 14 9 1 0 61 23 15102
2019 Part-time 26 35 17 13 8 1 0 62 21 739
2017 Full-time 18 39 17 14 9 2 0 58 24 14868
2017 Part-time 20 41 16 13 8 2 0 62 22 915

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 49 11 10 3 1 0 76 12 2990
2020 Part-time 42 46 12 0 0 0 0 88 0 16
2019 Full-time 21 48 13 12 3 1 1 71 16 2604
2019 Part-time 24 57 7 6 6 0 0 81 13 16

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 22 15 9 11 0 2 64 21 18092
2020 Part-time 38 20 15 12 12 0 3 60 25 821

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 27 21 12 10 0 1 56 23 18063
2020 Part-time 21 22 22 15 18 0 1 44 34 818
2019 Full-time 18 24 21 15 21 0 1 42 36 15127
2019 Part-time 13 18 23 17 28 0 1 31 46 738
2017 Full-time 18 22 19 16 22 0 2 41 39 14851
2017 Part-time 13 20 19 14 33 0 1 33 47 919

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 26 25 16 11 0 1 48 27 18083
2020 Part-time 29 30 23 11 5 1 1 60 16 818
2019 Full-time 19 27 26 15 11 0 1 47 27 15107
2019 Part-time 28 25 24 13 9 0 2 54 22 739
2017 Full-time 18 25 27 16 12 0 2 44 29 14852
2017 Part-time 27 26 24 12 9 0 2 54 21 919

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 26 20 12 8 1 3 59 21 18045
2020 Part-time 41 25 15 10 4 1 4 69 14 817
2019 Full-time 28 28 21 12 8 1 3 57 21 15038
2019 Part-time 36 22 19 9 7 1 5 62 17 730
2017 Full-time 24 26 22 13 10 1 5 52 25 14824
2017 Part-time 34 26 17 9 6 1 8 65 16 915

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 25 21 13 10 2 2 56 23 18006
2020 Part-time 35 23 19 9 7 3 3 62 17 813
2019 Full-time 22 25 22 15 13 1 2 48 29 15040
2019 Part-time 27 23 22 13 13 1 2 51 27 732
2017 Full-time 22 23 22 15 13 2 3 47 30 14855
2017 Part-time 25 24 22 13 12 1 3 51 26 918

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 52 21 11 5 4 1 5 78 10 18011
2020 Part-time 63 14 7 2 2 2 11 87 4 813
2019 Full-time 56 20 9 4 3 1 8 83 7 15047
2019 Part-time 60 16 5 2 1 0 14 89 5 735
2017 Full-time 48 21 11 4 3 1 12 79 9 14838
2017 Part-time 53 18 8 1 2 1 18 87 4 917

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 27 20 10 8 0 1 61 19 18055
2020 Part-time 32 26 19 11 10 0 2 59 22 819
2019 Full-time 33 29 19 9 8 0 1 63 18 15090
2019 Part-time 35 23 19 13 8 0 2 59 21 739
2017 Full-time 28 29 22 12 8 0 1 58 20 14826
2017 Part-time 31 28 20 12 7 0 2 61 19 915

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 23 18 10 9 0 6 61 20 18049
2020 Part-time 35 20 14 10 12 1 8 60 25 819

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 32 19 8 5 1 2 68 13 18027
2020 Part-time 43 25 17 8 3 1 3 71 12 818
2019 Full-time 28 33 21 10 6 1 2 62 16 15061
2019 Part-time 31 31 19 9 5 1 3 65 14 738
2017 Full-time 27 31 21 11 6 1 2 60 18 14824
2017 Part-time 31 30 22 8 4 1 4 64 13 914

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 29 22 13 8 1 1 56 21 18026
2020 Part-time 32 29 18 11 6 1 3 63 18 818
2019 Full-time 25 32 22 12 7 1 1 58 19 15052
2019 Part-time 33 28 17 13 6 1 3 64 19 738
2017 Full-time 23 30 23 13 8 1 2 55 21 14814
2017 Part-time 29 31 20 10 4 2 4 63 15 912

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 30 19 10 6 1 1 64 17 18033
2020 Part-time 35 30 19 11 3 1 2 67 14 818
2019 Full-time 31 31 19 11 6 1 1 64 17 15030
2019 Part-time 41 27 17 8 4 1 2 69 13 737
2017 Full-time 30 30 20 11 7 1 2 62 18 14818
2017 Part-time 34 33 17 7 3 2 4 72 11 915

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 26 14 7 6 1 1 73 13 17999
2020 Part-time 51 25 12 6 4 1 1 78 10 814
2019 Full-time 40 27 15 9 7 1 1 69 16 15029
2019 Part-time 43 25 15 9 6 0 2 70 15 738

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 30 21 10 7 0 1 62 17 18040
2020 Part-time 30 28 24 10 7 0 1 59 17 815

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 22 27 23 15 12 0 0 49 28 18054
2020 Part-time 25 26 21 14 12 0 1 52 26 819
2019 Full-time 28 29 21 12 8 0 1 58 20 15002
2019 Part-time 30 24 21 14 9 0 2 55 24 737
2017 Full-time 24 30 23 13 9 1 2 55 22 14796
2017 Part-time 27 28 20 13 9 1 3 56 23 912

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 56 25 12 4 2 0 1 82 7 18005
2020 Part-time 50 26 13 6 2 1 3 78 9 815
2019 Full-time 49 24 13 6 5 0 2 75 11 15011
2019 Part-time 48 25 14 6 5 0 2 75 11 738
2017 Full-time 48 24 14 7 5 0 2 74 12 14844
2017 Part-time 47 25 16 6 3 0 3 74 9 914

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 34 18 8 4 0 1 70 12 18009
2020 Part-time 33 33 19 10 4 0 1 67 14 819

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 68 16 7 2 2 1 4 89 4 17991
2020 Part-time 67 16 8 3 2 0 3 87 5 816
2019 Full-time 68 14 6 2 2 1 7 88 5 15023
2019 Part-time 63 15 8 4 2 1 8 85 7 732
2017 Full-time 69 13 6 4 4 1 4 86 8 14851
2017 Part-time 73 11 5 2 2 1 5 90 5 916

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 79 8 4 2 2 1 3 91 5 17979
2020 Part-time 81 8 4 2 2 1 3 92 4 819
2019 Full-time 70 12 6 4 4 1 3 85 8 15056
2019 Part-time 73 11 6 3 3 1 3 87 6 738
2017 Full-time 56 25 9 4 3 0 3 84 6 14840
2017 Part-time 61 22 7 3 2 1 4 87 5 916

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 73 16 5 2 1 0 2 91 3 17956
2020 Part-time 77 13 5 1 2 0 3 92 3 811
2019 Full-time 58 24 9 4 2 0 2 84 6 15008
2019 Part-time 62 24 6 3 2 1 2 89 5 738
2017 Full-time 61 18 8 5 4 1 3 82 9 14838
2017 Part-time 64 18 6 4 3 1 4 86 7 917

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 71 14 6 4 3 0 2 87 7 17990
2020 Part-time 73 12 6 3 3 1 3 88 6 814
2019 Full-time 61 18 9 5 5 0 2 81 10 14985
2019 Part-time 63 18 8 4 3 1 2 84 8 737
2017 Full-time 53 10 4 2 1 0 30 89 4 14831
2017 Part-time 59 4 2 1 1 1 33 95 2 914

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 8 3 1 1 1 24 93 3 18019
2020 Part-time 65 3 2 0 0 1 29 97 1 818
2019 Full-time 56 10 4 2 1 0 27 90 4 14957
2019 Part-time 56 3 2 1 1 1 37 95 2 733
2017 Full-time 61 17 8 3 2 1 8 86 6 14765
2017 Part-time 59 17 9 4 3 1 9 83 7 913

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 68 16 7 3 2 1 4 88 5 18070
2020 Part-time 63 18 8 3 2 0 5 86 6 818
2019 Full-time 64 17 8 3 2 0 6 86 6 15019
2019 Part-time 57 19 9 5 3 1 7 82 8 739
2017 Full-time 56 17 9 6 7 1 5 77 14 14859
2017 Part-time 52 16 9 6 9 1 8 74 16 915

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 64 17 8 4 4 1 2 83 8 18083
2020 Part-time 63 15 7 6 5 0 3 81 11 820
2019 Full-time 63 15 8 4 5 1 4 82 10 15064
2019 Part-time 57 14 10 6 6 1 6 76 13 740
2017 Full-time 45 30 14 5 3 0 3 78 8 14829
2017 Part-time 45 29 14 5 2 0 5 78 8 916

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 29 16 6 3 0 1 75 9 18076
2020 Part-time 38 29 18 7 6 0 2 68 14 819
2019 Full-time 48 28 13 5 3 0 2 78 8 15031
2019 Part-time 45 24 18 6 4 0 2 70 11 739

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 38 20 6 3 0 0 70 10 18085
2020 Part-time 28 38 21 7 4 1 1 67 12 818

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 33 34 13 5 0 0 49 17 18094
2020 Part-time 19 36 31 10 4 0 0 55 14 817
2019 Full-time 15 33 34 13 5 0 0 48 18 15118
2019 Part-time 19 30 35 12 5 0 0 49 17 740
2017 Full-time 11 30 38 14 7 0 0 41 21 14874
2017 Part-time 15 32 36 11 5 0 0 47 16 919

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 13 21 38 20 8 0 0 29 33 18035
2020 Part-time 10 18 35 22 13 0 0 36 29 816
2019 Full-time 12 20 37 21 9 0 0 30 33 15008
2019 Part-time 14 21 35 17 12 0 0 29 35 734
2017 Full-time 10 21 39 20 9 0 0 29 32 14838
2017 Part-time 9 19 37 21 13 0 1 34 28 913
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 44 17 2 54 46 18128
2020 Part-time 56 27 16 2 33 67 820

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 34 66 6711
2020 Part-time 25 75 474

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 19 14 8 7 2 10 67 17 18101
2020 Part-time 39 14 11 8 6 3 18 67 19 819
2019 Full-time 33 18 17 11 14 1 6 56 26 14901
2019 Part-time 37 15 15 11 10 0 12 60 23 724

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 20 17 19 27 1 5 34 49 6710
2020 Part-time 11 19 15 23 28 0 4 31 53 474

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 7 16 14 21 38 1 2 24 61 6715
2020 Part-time 5 16 14 25 38 1 1 21 64 474
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