2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 37 11 5 3 0 0 82 7 1540
2020 Non-shift worker 41 38 11 7 3 0 0 79 10 17415
2019 Shift worker 36 38 14 6 6 0 0 74 12 822
2019 Non-shift worker 35 39 12 8 5 0 0 75 13 14907
2018 Shift worker 30 45 15 8 2 0 0 75 10 748
2018 Non-shift worker 33 42 12 8 5 0 0 75 12 13814
2017 Shift worker 32 42 14 7 4 0 0 74 12 960
2017 Non-shift worker 32 44 11 7 5 0 0 76 12 14840
2014 Shift worker 24 47 16 6 6 0 0 71 12 875
2014 Non-shift worker 27 45 13 9 6 0 0 72 15 14356

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 35 14 8 4 0 0 74 12 1540
2020 Non-shift worker 36 36 14 9 5 0 0 72 14 17362
2019 Shift worker 31 37 17 9 6 0 0 69 14 821
2019 Non-shift worker 31 36 15 11 8 0 0 66 19 14875
2018 Shift worker 31 39 15 9 5 0 0 70 14 747
2018 Non-shift worker 29 38 15 11 8 0 0 66 19 13815
2017 Shift worker 29 38 17 9 7 0 0 67 16 959
2017 Non-shift worker 27 38 15 11 9 0 0 65 20 14828

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 31 9 3 2 0 0 86 5 1527
2020 Non-shift worker 55 31 9 3 2 0 0 86 5 17259
2019 Shift worker 45 37 12 4 2 0 0 82 6 818
2019 Non-shift worker 50 33 11 4 2 0 0 84 6 14817
2018 Shift worker 49 37 11 3 1 0 0 85 4 741
2018 Non-shift worker 49 35 10 4 2 0 0 85 6 13730
2017 Shift worker 48 35 12 3 1 0 0 84 5 959
2017 Non-shift worker 51 35 9 3 2 0 0 86 5 14810
2014 Shift worker 54 32 9 2 2 0 0 87 4 875
2014 Non-shift worker 56 30 9 3 2 0 0 87 4 14348

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 10 3 3 0 0 84 6 1540
2020 Non-shift worker 46 36 9 6 3 0 0 82 8 17414
2019 Shift worker 40 39 12 5 4 0 0 79 9 821
2019 Non-shift worker 40 38 11 6 4 0 0 78 10 14909
2018 Shift worker 38 43 12 4 2 0 0 82 6 750
2018 Non-shift worker 38 40 12 6 4 0 0 78 10 13837
2017 Shift worker 39 40 12 6 3 0 0 79 9 958
2017 Non-shift worker 38 40 12 6 4 0 0 78 10 14785
2014 Shift worker 32 45 13 5 5 0 0 77 10 875
2014 Non-shift worker 34 41 13 7 5 0 0 75 12 14345

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 27 8 3 2 1 0 86 5 1539
2020 Non-shift worker 49 30 12 5 4 1 0 79 9 17336
2019 Shift worker 50 28 13 4 6 0 0 78 9 815
2019 Non-shift worker 38 32 15 8 6 1 0 71 14 14877
2018 Shift worker 47 32 14 4 3 0 0 79 7 752
2018 Non-shift worker 36 33 16 8 6 1 0 69 14 13814
2017 Shift worker 44 32 13 5 4 1 0 77 9 956
2017 Non-shift worker 34 34 16 9 6 1 0 69 15 14818
2014 Shift worker 28 38 16 10 7 1 0 66 17 875
2014 Non-shift worker 22 35 19 13 9 1 0 58 23 14361

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 31 9 4 2 1 0 86 5 1525
2020 Non-shift worker 46 33 11 6 3 0 0 79 9 17247
2019 Shift worker 47 31 12 5 4 0 0 78 10 817
2019 Non-shift worker 36 35 15 9 6 0 0 71 14 14809
2018 Shift worker 44 36 13 4 3 0 0 80 7 752
2018 Non-shift worker 34 35 16 9 5 0 0 70 14 13733
2017 Shift worker 42 35 14 6 3 1 0 77 9 957
2017 Non-shift worker 33 37 15 9 5 0 0 70 14 14825
2014 Shift worker 27 39 18 9 7 1 0 66 16 872
2014 Non-shift worker 22 37 19 13 8 0 0 59 21 14358

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 25 20 8 5 6 0 65 14 1543
2020 Non-shift worker 35 24 19 10 7 4 0 62 18 17392
2019 Shift worker 33 23 19 11 10 4 0 59 22 820
2019 Non-shift worker 30 23 19 13 11 4 0 56 25 14913
2018 Shift worker 33 25 21 9 7 4 0 61 17 750
2018 Non-shift worker 28 24 20 13 10 4 0 54 24 13837
2017 Shift worker 30 24 18 12 9 6 0 58 22 959
2017 Non-shift worker 27 25 20 13 10 5 1 54 25 14827
2014 Shift worker 20 26 23 14 11 6 1 49 27 872
2014 Non-shift worker 21 24 20 16 13 5 1 48 31 14355
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 24 19 4 3 3 14 68 9 1538
2020 Non-shift worker 43 23 16 5 3 2 8 74 9 17374
2019 Shift worker 38 22 18 5 4 2 12 69 10 820
2019 Non-shift worker 40 25 17 5 4 2 7 71 11 14900

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 29 10 4 2 1 1 83 7 1537
2020 Non-shift worker 50 30 10 6 3 1 1 81 9 17388
2019 Shift worker 54 30 9 4 2 1 1 84 7 817
2019 Non-shift worker 47 31 10 7 4 1 0 79 11 14857
2018 Shift worker 52 34 8 4 2 0 0 87 6 742
2018 Non-shift worker 44 33 11 7 4 1 0 78 12 13769
2017 Shift worker 49 32 10 5 2 1 1 82 7 958
2017 Non-shift worker 44 34 10 7 4 1 0 79 11 14822
2014 Shift worker 43 37 9 6 3 1 0 81 10 874
2014 Non-shift worker 39 35 11 9 5 1 0 75 14 14357

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 28 9 4 2 1 1 85 6 1544
2020 Non-shift worker 57 25 9 5 3 0 0 83 8 17425
2019 Shift worker 55 30 9 4 2 0 0 86 6 821
2019 Non-shift worker 52 28 9 6 4 0 0 81 10 14919
2018 Shift worker 55 30 8 4 2 1 0 85 7 748
2018 Non-shift worker 48 29 11 6 5 0 0 77 11 13808
2017 Shift worker 56 26 9 4 4 1 0 83 8 956
2017 Non-shift worker 51 28 10 6 5 0 0 79 11 14807
2014 Shift worker 44 35 11 5 4 0 0 79 10 874
2014 Non-shift worker 44 31 11 7 5 0 0 76 12 14348

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 24 9 3 1 13 1 84 5 1541
2020 Non-shift worker 41 26 12 5 3 11 0 77 9 17415
2019 Shift worker 40 33 11 4 4 9 0 80 9 818
2019 Non-shift worker 33 31 15 7 5 8 0 70 14 14905
2018 Shift worker 42 27 14 3 3 11 1 77 7 752
2018 Non-shift worker 31 31 17 7 5 9 0 68 14 13875
2017 Shift worker 35 30 12 4 4 13 1 77 9 959
2017 Non-shift worker 30 31 15 8 6 10 0 68 15 14844
2014 Shift worker 29 31 17 6 6 11 0 68 13 874
2014 Non-shift worker 23 32 18 9 7 11 0 62 18 14352

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 28 11 5 2 6 1 81 7 1536
2020 Non-shift worker 40 30 14 7 4 4 0 73 12 17376
2019 Shift worker 41 31 14 6 4 4 0 75 10 821
2019 Non-shift worker 30 32 17 10 7 3 0 64 18 14863
2018 Shift worker 38 32 15 6 4 4 0 74 10 748
2018 Non-shift worker 28 32 18 11 7 3 0 62 19 13833
2017 Shift worker 34 33 16 6 5 6 1 71 12 959
2017 Non-shift worker 27 32 18 11 8 4 0 62 19 14838
2014 Shift worker 24 31 22 10 8 4 0 58 19 875
2014 Non-shift worker 19 31 21 14 10 4 0 53 25 14353

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 29 14 6 2 10 1 75 9 1536
2020 Non-shift worker 30 31 17 10 5 7 0 65 17 17345
2019 Shift worker 32 31 16 8 5 8 0 69 14 815
2019 Non-shift worker 21 30 20 13 8 7 0 55 23 14850
2018 Shift worker 29 30 20 7 5 10 0 66 13 748
2018 Non-shift worker 20 30 21 14 8 7 0 53 24 13820
2017 Shift worker 26 30 18 8 5 13 1 64 15 955
2017 Non-shift worker 20 30 19 14 8 9 0 54 24 14820
2014 Shift worker 18 28 23 14 8 9 0 51 24 875
2014 Non-shift worker 13 27 23 18 11 8 0 44 32 14347

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 12 9 4 4 0 75 13 1541
2020 Non-shift worker 28 34 16 12 7 4 0 64 20 17406
2019 Shift worker 32 36 15 8 6 4 0 70 15 820
2019 Non-shift worker 21 32 19 15 10 3 0 55 26 14896
2018 Shift worker 30 34 17 8 6 4 0 67 15 750
2018 Non-shift worker 19 32 18 16 10 4 0 53 28 13862
2017 Shift worker 28 34 17 8 5 7 1 68 14 957
2017 Non-shift worker 20 33 17 15 10 5 0 56 26 14818
2014 Shift worker 20 34 19 13 9 4 0 57 23 875
2014 Non-shift worker 14 31 19 19 13 4 0 47 34 14344
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 34 18 8 4 1 1 69 13 1543
2020 Non-shift worker 33 35 15 10 6 0 1 69 16 17411
2019 Shift worker 28 38 16 10 6 0 0 67 17 822
2019 Non-shift worker 27 36 15 13 8 0 0 64 21 14911
2018 Shift worker 29 34 19 11 7 0 0 63 18 753
2018 Non-shift worker 26 35 17 13 9 0 0 61 22 13865
2017 Shift worker 29 35 17 10 9 0 0 64 19 958
2017 Non-shift worker 25 36 16 14 9 0 0 61 23 14837
2014 Shift worker 22 33 20 14 10 0 0 55 24 874
2014 Non-shift worker 19 35 18 16 11 0 0 54 27 14356

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 39 8 6 1 0 0 85 7 1539
2020 Non-shift worker 38 40 10 9 3 0 0 78 12 17310
2019 Shift worker 40 43 10 6 1 0 0 83 7 816
2019 Non-shift worker 34 42 11 9 3 0 0 76 12 14836
2018 Shift worker 40 42 11 4 2 0 0 82 7 753
2018 Non-shift worker 32 42 12 9 4 0 0 74 14 13867
2017 Shift worker 40 39 12 6 2 0 0 80 8 959
2017 Non-shift worker 32 44 11 9 4 0 0 76 13 14833

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 31 11 5 3 1 1 81 8 1539
2020 Non-shift worker 46 30 12 7 4 1 1 77 11 17367
2019 Shift worker 45 31 11 6 4 1 1 78 10 816
2019 Non-shift worker 41 32 12 8 5 1 1 74 13 14897
2018 Shift worker 46 36 9 6 3 0 1 82 9 746
2018 Non-shift worker 38 35 12 9 5 1 0 74 14 13824
2017 Shift worker 40 36 13 6 4 1 1 77 10 960
2017 Non-shift worker 38 37 11 8 5 1 1 75 13 14833
2014 Shift worker 38 37 12 7 5 1 1 75 12 875
2014 Non-shift worker 34 37 13 9 6 1 0 72 15 14360

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 40 8 9 3 0 0 80 12 1530
2020 Non-shift worker 36 40 10 10 3 0 1 76 14 17334
2019 Shift worker 35 42 9 11 4 0 0 76 15 821
2019 Non-shift worker 28 42 11 14 5 0 0 70 19 14870
2018 Shift worker 35 47 6 8 3 0 1 83 11 750
2018 Non-shift worker 26 47 9 12 5 0 0 74 17 13883
2017 Shift worker 34 43 12 8 4 0 0 77 12 959
2017 Non-shift worker 27 42 11 14 6 0 0 69 20 14836
2014 Shift worker 30 42 11 12 4 0 0 72 17 872
2014 Non-shift worker 23 41 12 15 8 0 0 65 23 14352

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 26 14 3 2 3 2 80 6 1536
2020 Non-shift worker 51 24 12 5 4 2 2 78 9 17355

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 31 15 8 4 5 0 72 13 1532
2020 Non-shift worker 30 33 16 10 7 4 0 66 17 17357
2019 Shift worker 32 32 19 8 7 3 0 66 15 816
2019 Non-shift worker 24 32 17 13 10 3 0 58 24 14881
2018 Shift worker 30 31 19 10 7 4 0 63 17 751
2018 Non-shift worker 22 33 18 14 11 3 0 57 25 13841
2017 Shift worker 29 35 16 8 7 5 0 67 16 954
2017 Non-shift worker 24 34 16 13 10 3 0 60 24 14827
2014 Shift worker 21 35 18 12 10 3 1 58 23 875
2014 Non-shift worker 17 32 18 16 13 4 1 51 30 14360

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 29 13 9 7 6 2 69 17 1546
2020 Non-shift worker 29 29 14 12 11 4 2 61 24 17409
2019 Shift worker 29 27 17 9 12 4 1 59 22 821
2019 Non-shift worker 23 28 15 14 16 3 2 54 31 14912
2018 Shift worker 25 32 16 9 12 4 2 61 22 749
2018 Non-shift worker 21 29 16 15 16 2 2 52 32 13843
2017 Shift worker 25 28 15 13 12 5 2 57 27 957
2017 Non-shift worker 21 28 14 15 16 3 2 51 33 14824
2014 Shift worker 16 23 19 15 21 4 3 41 39 873
2014 Non-shift worker 14 23 16 19 24 3 2 39 45 14359

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 19 13 5 4 1 7 77 9 1545
2020 Non-shift worker 51 22 13 6 4 1 4 77 10 17418
2019 Shift worker 51 20 15 4 4 1 4 75 8 819
2019 Non-shift worker 48 24 14 6 4 1 4 76 10 14893

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 23 10 7 3 2 6 77 12 1539
2020 Non-shift worker 48 23 13 6 4 2 4 76 11 17404
2019 Shift worker 43 22 17 7 5 2 4 69 13 817
2019 Non-shift worker 42 23 17 7 5 2 4 69 14 14879

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 7 3 2 1 3 7 92 4 1539
2020 Non-shift worker 75 8 4 2 2 4 4 91 5 17340
2019 Shift worker 74 9 5 3 1 4 4 90 5 816
2019 Non-shift worker 71 9 5 2 3 5 5 89 6 14845

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 13 5 2 1 2 9 91 4 1541
2020 Non-shift worker 72 10 5 2 2 2 7 91 4 17382
2019 Shift worker 74 8 6 2 1 3 7 90 3 818
2019 Non-shift worker 73 8 4 2 2 3 9 91 4 14857

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 30 21 13 7 1 2 58 21 1539
2020 Non-shift worker 30 33 16 12 7 1 1 64 19 17316
2019 Shift worker 24 32 20 13 9 0 1 57 22 821
2019 Non-shift worker 27 35 16 13 9 0 0 62 22 14826
2018 Shift worker 19 33 25 15 7 0 1 52 22 749
2018 Non-shift worker 24 35 16 14 10 0 0 60 23 13796
2017 Shift worker 23 32 20 13 9 1 1 56 23 955
2017 Non-shift worker 25 37 15 14 9 0 1 62 23 14783
2014 Shift worker 14 32 21 18 14 1 2 46 32 875
2014 Non-shift worker 17 37 16 16 13 0 0 54 30 14356

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 28 22 12 7 1 2 58 19 1539
2020 Non-shift worker 34 31 17 10 6 0 1 66 16 17375
2019 Shift worker 28 31 19 12 9 0 1 59 21 823
2019 Non-shift worker 30 32 17 12 8 0 0 63 20 14880
2018 Shift worker 25 30 23 13 8 0 1 56 21 746
2018 Non-shift worker 28 32 17 12 9 0 1 61 21 13781
2017 Shift worker 24 34 20 11 9 1 1 59 20 957
2017 Non-shift worker 28 33 17 12 8 0 1 62 21 14791
2014 Shift worker 18 32 22 14 11 1 1 51 26 875
2014 Non-shift worker 23 34 18 14 11 0 0 57 25 14359

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 37 11 7 2 0 0 81 9 1529
2020 Non-shift worker 38 40 11 7 3 0 0 78 11 17283
2019 Shift worker 35 44 12 6 3 0 0 79 9 818
2019 Non-shift worker 32 41 13 9 4 0 0 74 14 14729
2018 Shift worker 37 38 15 6 4 0 0 75 10 748
2018 Non-shift worker 30 39 15 10 6 0 0 69 16 13790
2017 Shift worker 36 40 15 6 3 1 0 77 9 957
2017 Non-shift worker 31 40 13 10 6 0 0 71 16 14796
2014 Shift worker 27 42 15 8 6 1 0 70 14 873
2014 Non-shift worker 25 39 16 12 7 0 0 64 20 14354

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 36 19 8 4 10 1 65 14 1540
2020 Non-shift worker 23 38 19 10 4 6 1 65 15 17364
2019 Shift worker 19 35 22 12 6 5 1 57 19 818
2019 Non-shift worker 19 38 21 12 6 4 1 60 19 14889
2018 Shift worker 24 31 26 8 6 6 1 59 14 753
2018 Non-shift worker 19 34 23 12 8 4 0 56 21 13859
2017 Shift worker 22 28 22 10 7 10 1 56 19 958
2017 Non-shift worker 19 34 21 12 8 6 1 57 21 14816

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 29 12 6 3 0 1 79 9 1539
2020 Non-shift worker 47 31 10 7 4 0 0 79 11 17358
2019 Shift worker 46 31 11 6 4 1 1 79 10 821
2019 Non-shift worker 43 32 10 8 5 0 0 76 14 14888
2018 Shift worker 43 36 10 5 4 1 1 81 9 752
2018 Non-shift worker 40 35 11 8 5 0 1 76 13 13843
2017 Shift worker 43 33 12 6 5 0 1 77 11 959
2017 Non-shift worker 40 34 10 8 6 0 1 75 15 14828
2014 Shift worker 34 31 17 7 7 1 3 68 15 873
2014 Non-shift worker 33 35 13 10 8 0 1 68 18 14352

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 31 11 2 2 1 2 85 4 1541
2020 Non-shift worker 40 31 17 7 4 1 1 72 11 17310
2019 Shift worker 53 31 9 3 2 0 2 86 4 818
2019 Non-shift worker 42 30 16 6 4 0 2 73 10 14795
2018 Shift worker 57 29 9 2 1 0 2 88 3 754
2018 Non-shift worker 41 30 16 7 4 0 2 72 11 13897
2017 Shift worker 56 29 8 2 2 0 2 88 4 959
2017 Non-shift worker 42 32 14 6 3 0 2 76 9 14845
2014 Shift worker 58 29 8 2 1 0 2 89 3 874
2014 Non-shift worker 41 32 16 6 4 0 2 74 10 14362

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 1544
2020 Non-shift worker 36 64 17422

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 16 12 3 4 11 24 71 11 1538
2020 Non-shift worker 43 16 10 3 3 7 17 78 8 17408

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 25 38 37 1545
2020 Non-shift worker 26 38 36 17438
2019 Shift worker 30 31 39 823
2019 Non-shift worker 31 33 36 14945
2018 Shift worker 29 37 34 754
2018 Non-shift worker 30 34 36 13905
2017 Shift worker 28 37 35 958
2017 Non-shift worker 29 36 35 14841
2014 Shift worker 27 37 36 875
2014 Non-shift worker 30 35 36 14360

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 2 49 26 4 14 4 368
2020 Non-shift worker 12 45 32 3 3 5 4595
2019 Shift worker 4 39 32 4 14 6 244
2019 Non-shift worker 12 36 37 5 4 6 4673
2018 Shift worker 5 42 30 4 15 4 215
2018 Non-shift worker 13 36 36 5 5 6 4188
2017 Shift worker 2 33 36 3 16 9 265
2017 Non-shift worker 16 34 33 6 6 6 4272
2014 Shift worker 7 26 42 8 9999 17 238
2014 Non-shift worker 16 30 36 9 9999 9 4277
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 35 7 4 1 0 0 88 5 1534
2020 Non-shift worker 50 36 8 4 2 0 0 86 6 17324
2019 Shift worker 47 39 9 3 2 0 0 86 5 822
2019 Non-shift worker 44 39 9 5 2 0 0 84 7 14830
2018 Shift worker 47 39 8 4 1 0 0 87 5 749
2018 Non-shift worker 45 40 8 4 2 0 0 86 6 13854
2017 Shift worker 45 39 9 4 2 1 0 85 6 960
2017 Non-shift worker 42 41 9 5 3 0 0 83 7 14816
2014 Shift worker 37 43 11 5 3 1 0 80 8 875
2014 Non-shift worker 37 42 12 5 3 0 0 79 9 14354

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 40 12 4 1 2 0 83 5 1538
2020 Non-shift worker 33 42 15 6 2 2 0 76 9 17401
2019 Shift worker 36 41 14 6 2 1 0 78 7 821
2019 Non-shift worker 27 44 17 8 3 1 0 72 11 14902
2018 Shift worker 34 45 14 4 2 1 0 80 7 745
2018 Non-shift worker 26 45 17 8 3 1 0 71 12 13841
2017 Shift worker 34 44 15 4 2 2 0 79 6 957
2017 Non-shift worker 27 44 16 8 4 2 0 72 12 14824
2014 Shift worker 26 45 16 7 4 2 0 73 11 875
2014 Non-shift worker 23 43 19 9 5 2 0 67 14 14356

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 20 28 22 15 3 3 40 30 1539
2020 Non-shift worker 12 25 33 17 10 1 2 28 38 17390
2019 Shift worker 6 17 32 25 15 2 3 42 25 817
2019 Non-shift worker 10 24 35 19 9 1 2 29 35 14900
2018 Shift worker 7 19 30 24 16 1 3 42 27 753
2018 Non-shift worker 11 25 34 19 8 1 2 28 37 13840
2017 Shift worker 7 16 27 23 16 4 7 44 25 957
2017 Non-shift worker 10 22 34 18 10 1 4 29 35 14788
2014 Shift worker 10 23 33 18 9 2 4 29 35 871
2014 Non-shift worker 13 29 34 14 6 1 2 21 43 14339

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 11 22 24 29 6 4 59 17 1529
2020 Non-shift worker 6 13 24 29 22 4 3 54 20 17307
2019 Shift worker 6 12 22 26 26 4 4 56 19 815
2019 Non-shift worker 8 16 28 26 17 3 2 45 25 14841
2018 Shift worker 7 13 21 27 25 5 2 56 22 748
2018 Non-shift worker 9 17 29 25 15 3 2 42 28 13789
2017 Shift worker 7 13 22 22 21 7 8 51 23 956
2017 Non-shift worker 9 17 28 22 16 4 5 42 28 14735
2014 Shift worker 12 21 26 19 12 6 4 34 37 870
2014 Non-shift worker 13 23 31 18 9 3 3 29 39 14329

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 16 25 20 20 6 6 45 27 1534
2020 Non-shift worker 12 18 28 20 14 4 5 37 33 17327
2019 Shift worker 11 18 25 21 14 4 6 39 32 814
2019 Non-shift worker 14 22 28 18 11 3 4 31 38 14860
2018 Shift worker 11 16 26 21 14 4 7 39 31 751
2018 Non-shift worker 15 22 28 18 10 3 4 30 41 13795
2017 Shift worker 10 16 24 17 15 6 11 39 32 956
2017 Non-shift worker 14 21 27 16 11 3 7 30 39 14749
2014 Shift worker 13 22 30 15 9 4 6 27 39 870
2014 Non-shift worker 19 25 26 14 7 3 6 23 48 14327

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 8 18 27 31 3 8 66 14 1531
2020 Non-shift worker 8 14 29 25 18 2 4 46 23 17299
2019 Shift worker 6 10 23 28 23 2 8 57 17 812
2019 Non-shift worker 9 16 29 25 16 1 4 43 26 14817
2018 Shift worker 6 9 25 26 25 2 7 56 16 749
2018 Non-shift worker 10 16 30 24 14 1 4 40 28 13755
2017 Shift worker 6 10 19 24 23 5 13 57 20 952
2017 Non-shift worker 10 16 29 23 14 2 7 40 28 14706
2014 Shift worker 7 12 27 24 18 3 10 47 22 867
2014 Non-shift worker 10 19 32 22 10 1 5 35 32 14302

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 9 17 26 34 4 7 67 15 1535
2020 Non-shift worker 8 16 25 24 20 2 4 47 26 17338
2019 Shift worker 7 11 22 26 23 4 7 55 21 814
2019 Non-shift worker 12 19 27 21 15 2 4 38 33 14863
2018 Shift worker 7 12 21 29 22 3 6 56 21 747
2018 Non-shift worker 14 21 27 20 13 2 4 34 37 13802
2017 Shift worker 6 11 19 23 24 4 13 57 21 958
2017 Non-shift worker 13 20 27 17 14 2 7 35 36 14758
2014 Shift worker 13 18 21 18 18 3 9 41 36 872
2014 Non-shift worker 21 25 26 13 8 1 4 23 49 14334

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 13 19 19 24 14 5 53 24 1537
2020 Non-shift worker 7 13 22 24 21 7 4 51 23 17277
2019 Shift worker 13 15 21 21 19 7 4 45 31 818
2019 Non-shift worker 11 19 26 22 15 4 3 40 32 14823
2018 Shift worker 12 18 24 17 18 6 5 39 34 749
2018 Non-shift worker 13 20 27 20 13 3 3 35 36 13754
2017 Shift worker 12 19 20 15 17 8 8 38 38 953
2017 Non-shift worker 12 19 26 19 14 4 6 36 35 14767
2014 Shift worker 15 18 22 17 14 8 5 37 38 870
2014 Non-shift worker 12 18 26 23 12 3 6 38 33 14320

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 16 29 19 20 5 3 43 26 1535
2020 Non-shift worker 12 20 32 18 12 3 2 32 35 17323
2019 Shift worker 9 17 31 21 15 4 3 38 28 817
2019 Non-shift worker 15 23 31 16 10 2 2 27 40 14859
2018 Shift worker 11 18 30 18 14 4 3 35 32 751
2018 Non-shift worker 17 25 31 14 8 2 2 23 44 13842
2017 Shift worker 10 16 30 15 15 6 7 35 30 957
2017 Non-shift worker 16 23 31 13 9 3 5 24 43 14772
2014 Shift worker 13 18 32 16 11 5 6 30 34 872
2014 Non-shift worker 18 26 31 12 6 3 3 20 47 14327

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 15 33 26 19 1 2 46 21 1541
2020 Non-shift worker 7 18 38 24 12 1 1 37 25 17377
2019 Shift worker 9 18 33 22 14 1 3 37 28 817
2019 Non-shift worker 11 21 35 21 10 1 1 32 33 14889

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 37 15 7 3 4 0 74 10 1526
2020 Non-shift worker 24 38 17 13 5 3 0 65 18 17285
2019 Shift worker 25 37 19 9 5 4 0 65 15 817
2019 Non-shift worker 16 36 21 17 8 3 0 53 25 14837

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 23 7 4 2 3 1 86 6 1537
2020 Non-shift worker 53 27 8 6 4 2 0 82 10 17375
2019 Shift worker 56 27 8 4 3 1 0 85 7 815
2019 Non-shift worker 47 29 9 8 6 1 0 77 14 14869
2018 Shift worker 48 33 8 6 3 2 0 83 9 745
2018 Non-shift worker 42 32 10 9 6 1 0 75 15 13790
2017 Shift worker 50 31 8 6 3 2 1 83 9 956
2017 Non-shift worker 46 30 8 9 6 1 0 77 15 14829
2014 Shift worker 48 31 8 6 5 2 0 80 12 874
2014 Non-shift worker 43 30 9 10 6 1 0 74 16 14353

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 25 5 3 1 1 1 91 4 1532
2020 Non-shift worker 58 29 5 4 2 1 0 89 6 17322
2019 Shift worker 59 28 5 4 2 0 0 88 7 819
2019 Non-shift worker 49 33 7 7 3 0 0 83 10 14864
2018 Shift worker 53 34 7 3 2 1 0 88 5 748
2018 Non-shift worker 46 37 8 6 3 0 0 83 9 13799
2017 Shift worker 51 37 7 3 2 1 0 89 5 955
2017 Non-shift worker 43 39 7 6 3 0 0 83 10 14819
2014 Shift worker 42 42 8 4 3 1 0 84 7 874
2014 Non-shift worker 39 42 9 7 3 0 0 81 10 14354

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 28 14 4 1 4 3 80 6 1528
2020 Non-shift worker 46 33 12 4 2 3 1 82 6 17271
2019 Shift worker 42 33 15 3 2 3 2 78 6 819
2019 Non-shift worker 40 35 14 5 3 2 1 78 8 14901
2018 Shift worker 37 36 17 3 2 3 2 76 5 751
2018 Non-shift worker 36 39 15 5 3 2 1 77 8 13835

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 34 8 4 2 3 1 85 6 1529
2020 Non-shift worker 42 36 11 6 3 2 0 80 9 17321
2019 Shift worker 45 36 10 5 3 1 0 82 8 814
2019 Non-shift worker 37 38 13 7 4 2 0 76 11 14843
2018 Shift worker 52 34 7 3 2 1 0 88 5 753
2018 Non-shift worker 43 37 11 5 3 1 0 81 8 13815
2017 Shift worker 49 35 9 3 2 2 0 86 5 956
2017 Non-shift worker 41 39 10 5 2 2 0 82 8 14813
2014 Shift worker 41 37 11 5 4 2 0 79 9 874
2014 Non-shift worker 37 38 13 6 3 3 0 77 9 14355

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 30 9 3 1 5 1 86 5 1541
2020 Non-shift worker 45 33 12 4 2 4 1 81 6 17336
2019 Shift worker 49 32 10 4 2 3 0 83 7 820
2019 Non-shift worker 44 34 12 4 3 3 1 81 6 14853
2018 Shift worker 51 32 10 3 1 2 1 85 5 754
2018 Non-shift worker 44 36 12 3 2 2 0 82 6 13816
2017 Shift worker 45 32 13 3 3 4 1 81 6 957
2017 Non-shift worker 41 35 13 3 3 4 1 80 6 14812
2014 Shift worker 40 37 12 4 3 3 1 80 7 873
2014 Non-shift worker 39 35 14 4 3 5 1 78 7 14346

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 27 5 2 1 0 0 92 3 1540
2020 Non-shift worker 58 30 7 3 2 0 0 88 5 17363
2019 Shift worker 60 30 6 2 2 0 0 89 4 821
2019 Non-shift worker 50 34 9 4 3 0 0 84 7 14893
2018 Shift worker 58 33 6 1 2 1 0 91 3 752
2018 Non-shift worker 48 35 9 4 3 0 0 84 7 13803
2017 Shift worker 55 33 7 3 2 1 0 89 4 960
2017 Non-shift worker 46 38 8 5 3 0 0 84 7 14843
2014 Shift worker 45 39 8 3 4 1 0 85 7 875
2014 Non-shift worker 41 38 11 6 4 0 0 80 9 14346

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 22 11 4 4 9 4 77 10 1543
2020 Non-shift worker 48 22 12 4 4 7 4 79 8 17392

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 29 10 4 2 7 2 82 6 1542
2020 Non-shift worker 40 31 15 4 2 7 1 77 7 17409

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 30 8 4 3 4 2 84 7 1535
2020 Non-shift worker 46 30 10 5 3 4 2 80 9 17334

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 13 39 3 22 23 0 17 33 30
2020 Non-shift worker 2 5 24 15 40 13 1 9 64 303

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 25 17 5 2 11 8 71 9 1541
2020 Non-shift worker 29 28 18 7 4 9 6 67 12 17394
2019 Shift worker 34 28 16 6 4 7 5 71 11 819
2019 Non-shift worker 28 29 16 9 7 7 4 64 18 14886
2018 Shift worker 26 29 19 6 4 10 6 65 12 746
2018 Non-shift worker 21 31 20 10 7 7 4 59 19 13829
2017 Shift worker 31 28 14 7 5 8 8 70 14 957
2017 Non-shift worker 27 30 15 10 7 6 5 63 20 14833
2014 Shift worker 29 30 16 8 7 6 5 65 17 874
2014 Non-shift worker 27 31 16 10 8 5 4 63 19 14357

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 34 11 7 3 3 1 78 11 1536
2020 Non-shift worker 38 37 12 7 3 3 1 78 10 17366
2019 Shift worker 38 36 10 8 4 2 1 77 13 819
2019 Non-shift worker 34 38 13 8 4 2 1 74 12 14884
2018 Shift worker 35 39 12 7 3 2 1 76 11 749
2018 Non-shift worker 33 39 13 8 4 2 1 74 13 13834
2017 Shift worker 38 38 10 7 3 4 1 79 11 957
2017 Non-shift worker 37 38 11 7 4 3 1 77 11 14813
2014 Shift worker 35 40 10 7 4 3 1 78 11 875
2014 Non-shift worker 37 40 10 7 3 3 1 79 10 14357

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 34 10 3 1 2 1 85 5 1538
2020 Non-shift worker 41 36 14 4 2 2 0 79 7 17339
2019 Shift worker 41 41 10 4 3 1 0 83 7 820
2019 Non-shift worker 35 37 16 6 3 1 0 74 10 14860
2018 Shift worker 41 37 14 5 2 1 0 79 7 748
2018 Non-shift worker 33 39 17 6 4 1 0 73 10 13789

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 14 7 5 10 2 70 14 1540
2020 Non-shift worker 26 24 18 10 8 10 2 58 22 17360
2019 Shift worker 29 26 15 9 7 11 3 64 18 818
2019 Non-shift worker 20 24 19 13 12 9 2 50 28 14893
2018 Shift worker 28 24 20 10 7 9 2 58 19 748
2018 Non-shift worker 18 25 20 14 12 9 2 48 29 13837
2017 Shift worker 23 26 16 10 7 13 5 60 21 957
2017 Non-shift worker 18 23 17 14 13 11 3 49 31 14804
2014 Shift worker 18 28 17 10 12 11 3 53 27 875
2014 Non-shift worker 16 23 18 16 15 10 2 44 35 14356

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 36 3 5 1 0 0 91 6 1543
2020 Non-shift worker 45 43 3 8 2 0 0 87 9 17424

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 7 6 2 0 1 85 8 1542
2020 Non-shift worker 47 36 7 7 2 0 1 84 9 17395
2019 Shift worker 44 35 8 9 5 0 0 78 14 819
2019 Non-shift worker 41 36 7 11 5 0 0 77 16 14909
2017 Shift worker 42 37 7 9 4 0 0 79 13 960
2017 Non-shift worker 38 35 7 12 8 0 0 73 20 14842
2014 Shift worker 36 35 10 11 8 0 0 71 19 873
2014 Non-shift worker 36 36 8 12 8 0 0 72 20 14350

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 30 7 5 2 0 1 85 7 1528
2020 Non-shift worker 49 35 8 6 2 0 0 84 8 17283
2019 Shift worker 47 35 8 8 3 0 0 82 11 815
2019 Non-shift worker 44 37 9 7 3 0 0 81 10 14807
2017 Shift worker 46 37 9 5 3 0 0 83 9 954
2017 Non-shift worker 44 37 8 7 3 0 0 81 10 14810
2014 Shift worker 34 42 11 9 4 0 0 77 12 873
2014 Non-shift worker 37 40 10 9 4 0 0 77 13 14345

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 13 2 1 2 0 0 95 3 1534
2020 Non-shift worker 80 14 2 1 1 0 0 96 2 17344
2017 Shift worker 76 18 2 2 1 0 0 95 3 958
2017 Non-shift worker 73 20 3 2 1 1 1 94 3 14820
2014 Shift worker 68 24 3 3 2 0 0 93 4 873
2014 Non-shift worker 69 22 4 3 1 0 1 93 4 14356

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 12 8 4 3 16 4 81 9 1543
2020 Non-shift worker 44 17 9 4 4 16 5 78 10 17410
2019 Shift worker 50 15 7 5 6 14 4 79 13 821
2019 Non-shift worker 41 17 10 6 6 16 5 73 14 14922

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 1545
2020 Non-shift worker 9 91 17429
2019 Shift worker 11 89 821
2019 Non-shift worker 13 87 14913
2018 Shift worker 11 89 752
2018 Non-shift worker 13 87 13893

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 103
2020 Non-shift worker 44 56 1584
2019 Shift worker 59 41 88
2019 Non-shift worker 51 49 1957
2018 Shift worker 58 42 81
2018 Non-shift worker 48 52 1861

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 103
2020 Non-shift worker 61 39 1584
2019 Shift worker 38 62 88
2019 Non-shift worker 57 43 1957
2018 Shift worker 39 61 81
2018 Non-shift worker 58 42 1861

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 6 94 81
2018 Non-shift worker 5 95 1861

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 103
2020 Non-shift worker 5 95 1584

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 103
2020 Non-shift worker 12 88 1584
2019 Shift worker 26 74 88
2019 Non-shift worker 13 87 1957
2018 Shift worker 20 80 81
2018 Non-shift worker 16 84 1861

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 103
2020 Non-shift worker 4 96 1584

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 103
2020 Non-shift worker 39 61 1584
2019 Shift worker 43 57 86
2019 Non-shift worker 39 61 1939
2018 Shift worker 37 63 81
2018 Non-shift worker 42 58 1862

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 103
2020 Non-shift worker 38 62 1584
2019 Shift worker 35 65 86
2019 Non-shift worker 38 62 1939
2018 Shift worker 35 65 81
2018 Non-shift worker 38 62 1862

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 41 59 103
2020 Non-shift worker 45 55 1584
2019 Shift worker 40 60 86
2019 Non-shift worker 44 56 1939
2018 Shift worker 44 56 81
2018 Non-shift worker 44 56 1862

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 103
2020 Non-shift worker 42 58 1584
2019 Shift worker 36 64 86
2019 Non-shift worker 40 60 1939
2018 Shift worker 35 65 81
2018 Non-shift worker 39 61 1862

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 103
2020 Non-shift worker 30 70 1584
2019 Shift worker 23 77 86
2019 Non-shift worker 25 75 1939
2018 Shift worker 26 74 81
2018 Non-shift worker 26 74 1862

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 103
2020 Non-shift worker 54 46 1584
2019 Shift worker 57 43 86
2019 Non-shift worker 55 45 1939
2018 Shift worker 62 38 81
2018 Non-shift worker 56 44 1862

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 103
2020 Non-shift worker 34 66 1584
2019 Shift worker 38 62 86
2019 Non-shift worker 34 66 1939
2018 Shift worker 27 73 81
2018 Non-shift worker 36 64 1862

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 103
2020 Non-shift worker 6 94 1584
2019 Shift worker 10 90 86
2019 Non-shift worker 9 91 1939
2018 Shift worker 13 87 81
2018 Non-shift worker 9 91 1862

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 103
2020 Non-shift worker 11 89 1584
2019 Shift worker 10 90 86
2019 Non-shift worker 11 89 1939
2018 Shift worker 12 88 81
2018 Non-shift worker 11 89 1862

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 103
2020 Non-shift worker 49 51 1584
2019 Shift worker 35 65 86
2019 Non-shift worker 47 53 1939
2018 Shift worker 36 64 81
2018 Non-shift worker 47 53 1862

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 103
2020 Non-shift worker 22 78 1584
2019 Shift worker 25 75 86
2019 Non-shift worker 24 76 1939
2018 Shift worker 26 74 81
2018 Non-shift worker 25 75 1862

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 103
2020 Non-shift worker 15 85 1584
2019 Shift worker 16 84 86
2019 Non-shift worker 16 84 1939
2018 Shift worker 22 78 81
2018 Non-shift worker 18 82 1862

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 103
2020 Non-shift worker 52 48 1584
2019 Shift worker 52 48 85
2019 Non-shift worker 54 46 1929
2018 Shift worker 44 56 81
2018 Non-shift worker 53 47 1860

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 103
2020 Non-shift worker 27 73 1584
2019 Shift worker 24 76 85
2019 Non-shift worker 26 74 1929
2018 Shift worker 19 81 81
2018 Non-shift worker 27 73 1860

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 103
2020 Non-shift worker 22 78 1584
2019 Shift worker 14 86 85
2019 Non-shift worker 20 80 1929
2018 Shift worker 16 84 81
2018 Non-shift worker 22 78 1860

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 103
2020 Non-shift worker 11 89 1584
2019 Shift worker 9 91 85
2019 Non-shift worker 10 90 1929

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 6 94 81
2018 Non-shift worker 6 94 1860

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 103
2020 Non-shift worker 13 87 1584
2019 Shift worker 20 80 85
2019 Non-shift worker 13 87 1929
2018 Shift worker 14 86 81
2018 Non-shift worker 13 87 1860

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 103
2020 Non-shift worker 11 89 1584
2019 Shift worker 16 84 85
2019 Non-shift worker 11 89 1929
2018 Shift worker 6 94 81
2018 Non-shift worker 12 88 1860

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 103
2020 Non-shift worker 24 76 1584
2019 Shift worker 24 76 85
2019 Non-shift worker 25 75 1929
2018 Shift worker 31 69 81
2018 Non-shift worker 26 74 1860

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 76
2018 Non-shift worker 12 88 1744

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 20 80 76
2018 Non-shift worker 19 81 1744

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 76
2018 Non-shift worker 11 89 1744

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 76
2018 Non-shift worker 11 89 1744

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 76
2018 Non-shift worker 11 89 1744

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 76
2018 Non-shift worker 12 88 1744

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 26 74 76
2018 Non-shift worker 28 72 1744

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 6 94 76
2018 Non-shift worker 9 91 1744

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 41 59 76
2018 Non-shift worker 45 55 1744

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 45 55 76
2018 Non-shift worker 51 49 1744

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 24 76 76
2018 Non-shift worker 14 86 1744

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 15 12 3 2 31 11 71 8 1542
2020 Non-shift worker 21 15 16 5 4 31 8 59 15 17394
2019 Shift worker 24 17 15 4 4 26 10 64 12 821
2019 Non-shift worker 17 16 19 7 7 27 8 50 21 14919
2018 Shift worker 25 16 17 3 3 27 9 64 8 751
2018 Non-shift worker 16 17 22 6 6 27 7 48 18 13849
2017 Shift worker 19 16 15 4 4 30 12 61 13 959
2017 Non-shift worker 15 16 18 6 7 28 9 50 21 14843
2014 Shift worker 16 16 16 5 5 29 13 55 17 873
2014 Non-shift worker 13 16 20 6 6 30 8 47 20 14357

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 26 10 2 2 11 2 84 5 1539
2020 Non-shift worker 39 28 15 5 3 10 1 75 9 17390
2019 Shift worker 41 32 11 3 4 8 1 81 7 821
2019 Non-shift worker 35 30 16 6 5 8 1 71 11 14929
2018 Shift worker 40 30 15 3 2 7 2 78 6 752
2018 Non-shift worker 30 31 19 6 5 9 1 68 12 13854
2017 Shift worker 33 32 14 3 3 12 3 76 7 954
2017 Non-shift worker 29 30 17 6 5 11 1 68 13 14816
2014 Shift worker 27 32 16 4 4 15 2 71 10 873
2014 Non-shift worker 23 29 20 6 5 16 1 62 13 14358

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1545
2020 Non-shift worker 6 94 17395
2019 Shift worker 8 92 820
2019 Non-shift worker 8 92 14898
2018 Shift worker 5 95 750
2018 Non-shift worker 7 93 13855

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 81
2020 Non-shift worker 30 70 1054
2019 Shift worker 39 61 61
2019 Non-shift worker 34 66 1081
2018 Shift worker 42 58 39
2018 Non-shift worker 36 64 977

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 70 30 81
2020 Non-shift worker 80 20 1054
2019 Shift worker 61 39 61
2019 Non-shift worker 76 24 1081
2018 Shift worker 72 28 39
2018 Non-shift worker 76 24 977

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 39
2018 Non-shift worker 3 97 977

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 81
2020 Non-shift worker 10 90 1054
2019 Shift worker 10 90 61
2019 Non-shift worker 13 87 1081

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 81
2020 Non-shift worker 7 93 1054
2019 Shift worker 13 87 61
2019 Non-shift worker 7 93 1081

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 38 62 81
2020 Non-shift worker 29 71 1054
2019 Shift worker 20 80 60
2019 Non-shift worker 28 72 1064
2018 Shift worker 26 74 39
2018 Non-shift worker 26 74 974

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 81
2020 Non-shift worker 21 79 1054
2019 Shift worker 17 83 60
2019 Non-shift worker 21 79 1064
2018 Shift worker 23 77 39
2018 Non-shift worker 20 80 974

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 81
2020 Non-shift worker 17 83 1054

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 81
2020 Non-shift worker 6 94 1054
2019 Shift worker 12 88 60
2019 Non-shift worker 6 94 1064
2018 Shift worker 13 87 39
2018 Non-shift worker 6 94 974

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 81
2020 Non-shift worker 25 75 1054
2019 Shift worker 25 75 60
2019 Non-shift worker 28 72 1064

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 81
2020 Non-shift worker 18 82 1054
2019 Shift worker 21 79 60
2019 Non-shift worker 20 80 1064
2018 Shift worker 23 77 39
2018 Non-shift worker 21 79 974

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 81
2020 Non-shift worker 4 96 1054

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 39
2018 Non-shift worker 8 92 974

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 81
2020 Non-shift worker 21 79 1054
2019 Shift worker 15 85 60
2019 Non-shift worker 18 82 1064
2018 Shift worker 19 81 39
2018 Non-shift worker 17 83 974

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 81
2020 Non-shift worker 1 99 1054

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 81
2020 Non-shift worker 24 76 1054
2019 Shift worker 15 85 60
2019 Non-shift worker 22 78 1064
2018 Shift worker 20 80 39
2018 Non-shift worker 23 77 974

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 39
2018 Non-shift worker 0 100 974

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 27 73 81
2020 Non-shift worker 18 82 1054
2019 Shift worker 25 75 60
2019 Non-shift worker 18 82 1064
2018 Shift worker 23 77 39
2018 Non-shift worker 18 82 974

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 81
2020 Non-shift worker 28 72 1054
2019 Shift worker 29 71 60
2019 Non-shift worker 28 72 1055
2018 Shift worker 33 67 39
2018 Non-shift worker 32 68 978

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 81
2020 Non-shift worker 13 87 1054
2019 Shift worker 11 89 60
2019 Non-shift worker 12 88 1055

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 60
2019 Non-shift worker 3 97 1055
2018 Shift worker 0 100 39
2018 Non-shift worker 4 96 978

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 81
2020 Non-shift worker 18 82 1054
2019 Shift worker 12 88 60
2019 Non-shift worker 17 83 1055
2018 Shift worker 22 78 39
2018 Non-shift worker 19 81 978

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 81
2020 Non-shift worker 10 90 1054
2019 Shift worker 10 90 60
2019 Non-shift worker 11 89 1055

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 81
2020 Non-shift worker 8 92 1054

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 56 44 81
2020 Non-shift worker 48 52 1054
2019 Shift worker 53 47 60
2019 Non-shift worker 48 52 1055
2018 Shift worker 36 64 39
2018 Non-shift worker 45 55 978

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 37
2018 Non-shift worker 4 96 915

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 37
2018 Non-shift worker 3 97 915

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 37
2018 Non-shift worker 4 96 915

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 14 86 37
2018 Non-shift worker 14 86 915

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 18 82 37
2018 Non-shift worker 11 89 915

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 26 74 37
2018 Non-shift worker 28 72 915

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 59 41 37
2018 Non-shift worker 45 55 915

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 58 42 37
2018 Non-shift worker 60 40 915

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 37
2018 Non-shift worker 14 86 915

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 16 13 2 2 32 7 72 7 1543
2020 Non-shift worker 23 15 17 3 3 34 7 63 10 17360
2019 Shift worker 26 17 18 2 3 25 9 65 8 820
2019 Non-shift worker 19 15 20 4 4 30 8 55 12 14900
2018 Shift worker 27 17 15 3 2 28 8 69 7 751
2018 Non-shift worker 17 17 23 3 4 30 6 54 11 13862
2017 Shift worker 20 18 14 3 3 33 10 65 9 956
2017 Non-shift worker 17 16 19 3 3 32 9 57 11 14837
2014 Shift worker 17 21 14 3 4 32 10 64 11 874
2014 Non-shift worker 14 16 21 3 3 36 8 52 11 14351

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 26 10 2 2 12 2 84 5 1543
2020 Non-shift worker 39 28 15 3 2 11 1 77 7 17392
2019 Shift worker 42 28 13 2 3 9 2 80 6 819
2019 Non-shift worker 38 28 16 4 3 10 1 74 8 14890
2018 Shift worker 42 30 12 3 1 10 2 81 5 749
2018 Non-shift worker 32 31 19 3 3 10 1 71 8 13881
2017 Shift worker 36 30 13 3 2 14 3 79 6 957
2017 Non-shift worker 32 30 16 3 3 13 2 74 7 14821
2014 Shift worker 29 33 12 3 3 18 3 78 7 873
2014 Non-shift worker 25 29 19 3 3 19 2 69 8 14348

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 1528
2020 Non-shift worker 10 90 17317

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 1530
2020 Non-shift worker 17 83 17353
2019 Shift worker 20 80 818
2019 Non-shift worker 22 78 14921
2017 Shift worker 18 82 956
2017 Non-shift worker 22 78 14827
2014 Shift worker 18 82 873
2014 Non-shift worker 20 80 14320

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 224
2020 Non-shift worker 54 46 2928

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 76 24 223
2020 Non-shift worker 81 19 2927
2019 Shift worker 83 17 168
2019 Non-shift worker 84 16 3295
2017 Shift worker 81 19 177
2017 Non-shift worker 80 20 3304
2014 Shift worker 71 29 158
2014 Non-shift worker 77 23 2828

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 32 9 3 3 1 0 85 6 171
2020 Non-shift worker 51 33 6 7 3 0 0 84 10 2351
2019 Shift worker 52 34 3 7 2 0 2 88 9 136
2019 Non-shift worker 47 33 6 10 4 1 0 80 14 2719
2017 Shift worker 43 39 6 10 3 0 0 82 12 145
2017 Non-shift worker 45 35 6 9 4 1 0 81 13 2656
2014 Shift worker 35 45 8 7 5 0 0 80 12 113
2014 Non-shift worker 45 34 6 9 5 0 0 79 14 2188

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 32 9 4 1 2 3 85 6 1542
2020 Non-shift worker 51 30 8 5 2 2 2 84 7 17406
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 31 15 7 3 5 1 73 11 1537
2020 Non-shift worker 36 32 14 9 5 4 0 71 14 17347

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 38 11 7 1 0 0 80 8 1543
2020 Non-shift worker 37 41 10 9 2 1 0 78 11 17418

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 34 13 8 3 1 0 76 11 1530
2020 Non-shift worker 35 37 13 10 4 1 0 73 14 17335

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 35 14 5 1 1 1 79 6 1531
2020 Non-shift worker 36 38 16 5 2 1 1 76 7 17263

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 33 12 3 1 2 2 83 4 1532
2020 Non-shift worker 43 35 13 4 1 2 1 81 5 17358

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 18 4 1 0 4 2 94 1 1540
2020 Non-shift worker 67 18 5 1 0 7 3 93 1 17388

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 8 3 1 3 1 87 5 1536
2020 Non-shift worker 53 33 8 3 1 2 0 88 5 17348

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 28 9 6 4 1 1 80 10 1536
2020 Non-shift worker 51 29 9 7 4 1 0 81 11 17338

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 9 4 2 2 1 85 6 1541
2020 Non-shift worker 55 28 8 5 2 1 0 84 7 17377

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 94 6 65
2020 Non-shift worker 98 2 2944

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 50 13 11 8 0 2 67 20 62
2020 Non-shift worker 21 37 17 16 7 0 1 60 23 2885

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 38 10 5 2 2 0 83 7 1536
2020 Non-shift worker 43 38 11 5 2 1 0 82 7 17374
2019 Shift worker 37 39 13 6 3 2 0 77 10 819
2019 Non-shift worker 33 41 13 8 4 2 0 75 12 14872
2018 Shift worker 36 40 14 5 3 3 0 78 8 753
2018 Non-shift worker 31 41 14 8 4 2 0 73 12 13859
2017 Shift worker 23 40 18 9 4 6 0 67 14 957
2017 Non-shift worker 28 41 14 8 5 3 0 72 14 14834

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 26 12 11 7 2 1 70 18 1536
2020 Non-shift worker 40 28 11 11 7 2 1 70 19 17358

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 27 12 4 2 5 2 81 6 1534
2020 Non-shift worker 49 27 13 4 3 4 1 80 7 17321

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 33 14 7 4 2 1 74 11 1541
2020 Non-shift worker 36 33 16 9 5 2 0 70 14 17404
2019 Shift worker 28 37 16 11 8 1 0 66 19 821
2019 Non-shift worker 24 36 17 14 9 1 0 60 23 14911
2018 Shift worker 29 38 15 11 6 1 0 68 17 752
2018 Non-shift worker 23 36 17 13 8 2 0 60 22 13869
2017 Shift worker 19 42 19 11 8 2 0 62 19 959
2017 Non-shift worker 18 39 17 15 9 2 0 58 24 14830

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 39 15 13 2 0 2 70 15 65
2020 Non-shift worker 26 49 11 10 3 1 0 76 12 2944
2019 Shift worker 19 49 6 17 9 0 0 68 26 47
2019 Non-shift worker 21 48 13 12 3 1 1 71 16 2557

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 18 15 9 10 0 2 66 19 1543
2020 Non-shift worker 40 22 15 9 12 0 2 63 22 17408

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 27 20 12 10 0 0 58 22 1540
2020 Non-shift worker 28 27 22 12 11 0 1 55 23 17379
2019 Shift worker 21 20 20 15 22 1 1 42 38 822
2019 Non-shift worker 17 24 21 15 21 0 1 41 37 14932
2018 Shift worker 15 23 18 19 24 1 1 38 44 749
2018 Non-shift worker 16 21 21 16 24 0 2 38 40 13877
2017 Shift worker 16 21 18 15 27 1 2 38 43 959
2017 Non-shift worker 18 22 19 16 22 0 2 41 39 14816

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 27 23 11 7 0 1 58 19 1542
2020 Non-shift worker 21 26 26 16 11 0 1 47 27 17396
2019 Shift worker 27 26 25 13 7 1 1 54 20 822
2019 Non-shift worker 19 27 26 15 11 0 1 47 27 14915
2018 Shift worker 26 27 28 13 5 0 1 54 18 752
2018 Non-shift worker 17 24 29 17 12 0 1 42 29 13850
2017 Shift worker 28 25 25 12 9 0 2 54 21 955
2017 Non-shift worker 18 25 27 16 12 0 2 44 29 14821

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 22 16 7 5 1 5 70 13 1536
2020 Non-shift worker 30 27 20 12 8 1 3 58 21 17363
2019 Shift worker 38 24 19 9 5 1 4 66 15 819
2019 Non-shift worker 27 27 21 12 8 1 3 57 21 14840
2018 Shift worker 34 26 20 8 6 1 6 64 15 747
2018 Non-shift worker 23 26 24 14 10 0 3 51 25 13807
2017 Shift worker 35 23 18 9 7 1 6 62 18 955
2017 Non-shift worker 24 26 22 13 10 1 5 52 24 14789

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 22 18 11 8 3 2 61 19 1535
2020 Non-shift worker 29 25 21 13 9 2 2 55 23 17321
2019 Shift worker 28 26 20 12 11 1 2 56 24 819
2019 Non-shift worker 22 25 22 15 14 1 2 48 29 14845
2018 Shift worker 32 24 21 12 8 2 2 58 20 751
2018 Non-shift worker 20 23 24 17 13 1 2 44 31 13809
2017 Shift worker 32 23 20 11 9 2 4 58 21 955
2017 Non-shift worker 21 24 22 15 13 1 3 47 30 14823

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 20 9 3 2 1 5 85 5 1533
2020 Non-shift worker 52 21 11 5 4 1 5 78 10 17328
2019 Shift worker 61 18 9 2 2 1 8 86 4 819
2019 Non-shift worker 56 19 9 4 3 1 8 83 7 14858
2018 Shift worker 58 22 9 2 1 1 8 87 4 751
2018 Non-shift worker 51 22 11 4 3 1 9 79 8 13824
2017 Shift worker 55 20 10 3 2 1 10 83 5 957
2017 Non-shift worker 48 21 11 4 3 1 12 79 9 14801

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 26 18 10 8 0 1 64 18 1540
2020 Non-shift worker 32 27 20 10 9 0 1 60 19 17373
2019 Shift worker 38 25 19 9 7 0 2 64 16 819
2019 Non-shift worker 33 29 19 10 8 0 1 63 18 14900
2018 Shift worker 34 26 20 11 6 0 2 61 18 753
2018 Non-shift worker 29 26 22 11 10 0 1 56 21 13861
2017 Shift worker 32 29 20 10 7 0 1 62 17 956
2017 Non-shift worker 28 29 22 12 8 0 1 58 20 14788

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 22 16 9 9 1 6 64 19 1543
2020 Non-shift worker 33 23 18 10 9 0 6 60 20 17362

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 18 7 4 1 3 70 11 1537
2020 Non-shift worker 34 32 19 8 5 1 2 68 13 17347
2019 Shift worker 34 33 17 8 5 1 2 69 13 817
2019 Non-shift worker 28 33 21 10 6 1 2 62 16 14872
2018 Shift worker 34 28 20 9 3 2 3 65 13 753
2018 Non-shift worker 24 32 25 10 6 1 2 57 17 13824
2017 Shift worker 35 27 19 9 5 2 3 66 15 954
2017 Non-shift worker 27 31 22 11 6 1 2 60 18 14787

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 25 18 9 6 1 2 66 15 1540
2020 Non-shift worker 25 30 22 13 8 1 1 55 22 17342
2019 Shift worker 39 30 17 8 2 1 2 72 11 814
2019 Non-shift worker 25 32 22 12 7 1 1 58 20 14867
2018 Shift worker 34 31 19 9 3 1 4 68 12 752
2018 Non-shift worker 22 31 25 13 8 1 2 53 22 13834
2017 Shift worker 36 28 18 8 4 2 4 68 13 954
2017 Non-shift worker 23 30 23 13 8 1 2 55 21 14775

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 27 15 9 4 1 2 71 13 1542
2020 Non-shift worker 33 30 20 10 6 1 1 63 17 17347
2019 Shift worker 45 26 17 7 2 0 2 73 9 817
2019 Non-shift worker 31 31 19 11 6 1 1 63 17 14840
2018 Shift worker 38 29 17 7 4 1 4 70 12 752
2018 Non-shift worker 27 31 22 11 7 0 2 59 18 13823
2017 Shift worker 40 29 14 7 5 2 4 72 13 954
2017 Non-shift worker 29 30 20 11 6 1 2 62 18 14782

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 23 14 7 4 1 2 75 12 1534
2020 Non-shift worker 45 26 14 7 6 1 1 73 13 17317
2019 Shift worker 44 26 15 8 5 1 1 71 13 814
2019 Non-shift worker 40 27 15 9 7 1 1 68 16 14841

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 28 22 10 8 0 1 61 17 1538
2020 Non-shift worker 31 30 21 10 7 0 1 62 17 17355

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 26 23 15 12 0 1 50 27 1545
2020 Non-shift worker 22 27 23 15 12 0 0 49 28 17367
2019 Shift worker 36 27 20 10 6 0 0 63 16 815
2019 Non-shift worker 28 29 21 12 9 0 1 58 21 14813
2018 Shift worker 27 31 22 10 7 1 2 60 17 749
2018 Non-shift worker 22 29 25 14 9 0 1 52 23 13778
2017 Shift worker 31 28 22 9 7 1 3 61 16 954
2017 Non-shift worker 23 30 23 13 9 1 2 55 22 14757

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 23 11 4 2 0 3 82 6 1536
2020 Non-shift worker 55 25 12 4 2 0 1 82 7 17322
2019 Shift worker 55 21 13 5 4 0 2 78 9 815
2019 Non-shift worker 49 24 13 6 5 0 2 75 11 14826
2018 Shift worker 53 21 14 5 3 1 4 78 8 748
2018 Non-shift worker 46 24 14 7 5 0 3 73 13 13778
2017 Shift worker 53 23 12 5 4 0 3 78 9 956
2017 Non-shift worker 48 24 14 7 5 0 2 74 12 14809

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 30 16 7 4 0 1 73 11 1539
2020 Non-shift worker 34 35 19 8 4 0 0 69 12 17326

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 16 7 3 1 1 5 88 4 1534
2020 Non-shift worker 68 16 7 2 2 1 4 89 4 17312
2019 Shift worker 68 15 7 3 1 1 5 89 4 816
2019 Non-shift worker 67 14 6 3 3 1 7 88 5 14828
2018 Shift worker 64 16 7 3 3 1 6 86 6 746
2018 Non-shift worker 62 16 8 3 3 1 6 84 7 13805

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 7 4 2 2 1 4 91 5 1533
2020 Non-shift worker 79 9 4 2 2 1 3 91 5 17302
2019 Shift worker 71 13 6 3 3 0 4 87 7 820
2019 Non-shift worker 70 12 6 4 4 1 3 85 8 14869
2018 Shift worker 71 11 6 4 3 1 4 86 7 751
2018 Non-shift worker 67 13 6 3 4 1 5 85 8 13801
2017 Shift worker 69 11 6 4 4 1 6 85 8 955
2017 Non-shift worker 69 13 6 4 3 1 4 87 7 14819

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 9 4 2 1 0 4 93 3 1539
2020 Non-shift worker 73 16 5 2 1 0 2 91 3 17264
2019 Shift worker 64 20 7 4 2 0 3 86 6 817
2019 Non-shift worker 58 24 9 4 2 0 2 84 6 14824
2018 Shift worker 64 17 9 4 2 0 3 84 6 748
2018 Non-shift worker 55 25 11 4 3 0 2 82 7 13847
2017 Shift worker 62 19 8 4 2 0 5 85 6 954
2017 Non-shift worker 56 25 9 4 3 0 3 85 6 14808

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 11 5 3 2 1 3 90 5 1535
2020 Non-shift worker 70 14 6 4 3 0 2 87 7 17305
2019 Shift worker 70 13 8 4 3 0 3 84 8 816
2019 Non-shift worker 61 18 9 5 5 0 2 81 10 14801
2018 Shift worker 68 14 7 4 4 0 3 84 8 748
2018 Non-shift worker 56 20 11 6 5 0 2 78 11 13809
2017 Shift worker 67 14 7 3 4 0 5 85 8 956
2017 Non-shift worker 61 18 8 5 4 1 3 82 9 14806

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 4 2 1 0 1 22 96 2 1538
2020 Non-shift worker 61 8 3 1 1 1 25 93 3 17338
2019 Shift worker 65 5 3 1 0 0 24 94 2 811
2019 Non-shift worker 55 9 4 2 1 0 28 90 4 14771
2018 Shift worker 64 4 4 1 1 1 26 92 3 739
2018 Non-shift worker 50 10 5 2 1 0 32 88 4 13758
2017 Shift worker 62 7 4 1 1 1 26 93 2 956
2017 Non-shift worker 52 10 4 2 1 0 30 89 4 14795

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 13 8 3 2 0 4 86 5 1539
2020 Non-shift worker 68 16 7 3 2 1 4 88 5 17385
2019 Shift worker 64 16 7 4 4 0 5 85 8 817
2019 Non-shift worker 63 17 8 3 2 0 6 86 6 14836
2018 Shift worker 61 15 11 4 2 1 7 82 7 741
2018 Non-shift worker 59 19 9 3 2 1 7 84 6 13800
2017 Shift worker 59 16 9 4 3 0 9 83 7 952
2017 Non-shift worker 61 17 8 3 2 1 8 86 6 14732

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 19 13 8 7 0 2 71 16 1542
2020 Non-shift worker 65 17 8 4 4 1 2 84 7 17399
2019 Shift worker 50 18 12 8 9 0 3 70 18 819
2019 Non-shift worker 64 15 8 4 5 1 4 83 9 14879
2018 Shift worker 45 17 12 9 12 1 3 65 22 749
2018 Non-shift worker 59 16 9 5 6 0 5 79 12 13851
2017 Shift worker 44 18 13 9 11 1 4 65 22 958
2017 Non-shift worker 56 17 9 6 6 1 5 77 13 14822

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 24 16 7 4 0 2 72 11 1542
2020 Non-shift worker 44 29 16 6 3 0 1 75 9 17391
2019 Shift worker 48 23 16 7 3 0 2 72 11 819
2019 Non-shift worker 48 28 13 5 3 0 2 78 8 14843
2018 Shift worker 42 25 17 7 5 0 3 70 13 746
2018 Non-shift worker 43 29 16 5 3 0 3 75 9 13832
2017 Shift worker 45 27 16 5 4 0 3 75 9 957
2017 Non-shift worker 45 30 14 5 3 0 3 78 8 14794

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 20 7 4 0 0 69 11 1540
2020 Non-shift worker 31 39 20 6 3 0 0 70 10 17402

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 34 32 11 4 0 0 53 15 1544
2020 Non-shift worker 15 34 34 13 5 0 0 49 17 17405
2019 Shift worker 20 35 31 12 3 0 0 54 15 821
2019 Non-shift worker 15 32 34 13 5 0 0 48 18 14927
2018 Shift worker 19 33 33 11 4 0 0 52 15 754
2018 Non-shift worker 13 30 37 14 5 0 0 43 20 13894
2017 Shift worker 16 32 35 11 6 0 0 49 17 956
2017 Non-shift worker 11 30 38 14 7 0 0 41 21 14841

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 19 37 22 10 0 0 32 31 1540
2020 Non-shift worker 13 21 38 20 9 0 0 29 33 17346
2019 Shift worker 11 17 35 25 11 0 0 36 29 818
2019 Non-shift worker 13 20 37 20 9 0 0 30 33 14813
2018 Shift worker 10 15 37 24 14 0 0 38 25 745
2018 Non-shift worker 12 21 39 19 8 0 0 28 33 13738
2017 Shift worker 7 18 37 22 16 1 1 38 25 954
2017 Non-shift worker 10 21 39 20 9 0 0 29 32 14803
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 39 22 4 53 47 1547
2020 Non-shift worker 38 43 17 1 53 47 17440

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 525
2020 Non-shift worker 32 68 6672

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 16 10 6 6 4 17 73 14 1544
2020 Non-shift worker 39 19 14 8 8 2 10 66 18 17418
2019 Shift worker 38 18 14 7 13 2 9 62 22 813
2019 Non-shift worker 33 18 17 11 13 1 6 56 26 14756
2018 Shift worker 36 17 16 10 10 1 10 60 22 752
2018 Non-shift worker 34 16 16 11 13 1 8 56 27 13882

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 25 15 16 21 0 5 44 40 525
2020 Non-shift worker 11 20 17 20 27 1 5 33 50 6669

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 21 14 19 29 1 4 35 51 524
2020 Non-shift worker 7 15 14 22 39 1 2 23 62 6676
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