2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	42	10	5	3	82	8	2024
2020	CS-01	48	36	10	4	2	84	6	292
2020	CS-02	41	39	10	5	4	81	9	820
2020	CS-03	39	45	8	6	2	84	8	808
2020	CS-04	35	50	8	6	1	85	7	86
2019	CS	36	42	11	7	4	79	10	2151
2019	CS-01	43	35	13	6	4	78	9	338
2019	CS-02	34	42	12	7	4	77	12	906
2019	CS-03	35	44	11	7	2	80	9	781
2018	CS	31	44	13	7	5	75	12	2104
2018	CS-01	34	41	12	6	6	76	12	302
2018	CS-02	27	46	14	8	5	73	13	928
2018	CS-03	34	43	12	7	4	77	11	750
2018	CS-04	34	52	6	4	4	86	8	77
2017	CS	32	46	11	7	3	78	10	2275
2017	CS-01	29	44	13	9	5	73	14	323
2017	CS-02	33	46	11	6	3	79	10	1034
2017	CS-03	32	48	10	7	3	80	9	824
2017	CS-04	31	48	10	10	1	79	11	81
2014	CS	33	45	11	8	4	78	11	2396
2014	CS-01	35	40	10	10	5	75	15	457
2014	CS-02	31	45	12	7	5	76	12	1024
2014	CS-03	34	49	9	6	2	82	8	822
2014	CS-04	30	51	9	7	3	82	9	76

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	38	10	6	3	0	0	81	8	2019
2020	CS-01	48	34	11	6	2	0	0	82	8	289
2020	CS-02	44	35	11	6	4	0	0	79	10	819
2020	CS-03	41	41	10	5	2	0	0	82	7	807
2020	CS-04	47	45	3	2	1	0	1	93	4	86
2019	CS	36	39	13	7	5	0	0	76	11	2144
2019	CS-01	41	35	14	5	5	0	0	75	11	338
2019	CS-02	35	40	13	8	5	0	0	75	12	905
2019	CS-03	35	42	12	7	4	0	0	77	11	778
2018	CS	32	40	14	9	5	0	0	72	14	2105
2018	CS-01	34	39	15	7	5	0	0	73	12	299
2018	CS-02	30	39	16	8	6	0	0	70	14	928
2018	CS-03	34	41	12	10	3	0	0	75	13	754
2018	CS-04	38	44	5	9	4	0	0	82	13	78
2017	CS	31	43	13	7	6	0	0	74	12	2271
2017	CS-01	29	37	15	8	9	1	0	67	18	323
2017	CS-02	30	45	13	7	5	0	0	75	12	1031
2017	CS-03	32	45	12	7	5	0	0	77	11	823
2017	CS-04	32	41	15	6	5	1	0	74	11	81

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	30	9	2	1	87	4	2007
2020	CS-01	61	26	9	2	1	88	3	287
2020	CS-02	54	32	9	3	2	86	5	814
2020	CS-03	58	30	8	2	1	88	4	802
2020	CS-04	60	33	5	2	0	93	2	86
2019	CS	50	35	10	3	2	86	4	2139
2019	CS-01	50	36	11	1	2	85	3	335
2019	CS-02	49	34	11	4	2	84	5	903
2019	CS-03	51	37	8	2	2	88	4	777
2018	CS	48	36	12	3	1	84	5	2086
2018	CS-01	54	29	12	5	1	83	5	297
2018	CS-02	43	39	14	3	2	82	4	920
2018	CS-03	52	34	9	3	1	86	5	746
2018	CS-04	47	38	9	4	1	86	5	78
2017	CS	50	35	10	3	1	86	4	2268
2017	CS-01	53	32	9	3	3	85	6	321
2017	CS-02	49	36	11	3	1	85	4	1032
2017	CS-03	51	36	9	4	1	87	4	821
2017	CS-04	53	37	7	1	1	90	2	81
2014	CS	62	27	8	2	2	89	4	2394
2014	CS-01	64	23	7	3	2	87	5	457
2014	CS-02	59	29	8	2	2	88	4	1022
2014	CS-03	65	26	7	1	1	91	2	822
2014	CS-04	64	24	9	1	1	88	3	76

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	36	9	4	2	86	5	2029
2020	CS-01	60	28	8	3	1	88	3	293
2020	CS-02	51	35	8	3	2	86	6	823
2020	CS-03	47	39	9	4	2	86	6	809
2020	CS-04	45	37	13	3	1	83	5	86
2019	CS	45	39	10	4	2	84	6	2153
2019	CS-01	49	35	10	3	2	85	5	338
2019	CS-02	44	38	10	5	2	83	7	907
2019	CS-03	43	41	10	4	2	84	6	782
2018	CS	39	42	11	5	3	81	8	2107
2018	CS-01	44	39	11	4	2	83	6	300
2018	CS-02	36	43	12	5	3	80	8	928
2018	CS-03	41	40	10	6	3	81	8	755
2018	CS-04	37	51	6	4	1	88	5	78
2017	CS	41	41	10	6	3	82	8	2264
2017	CS-01	43	37	10	6	5	80	11	322
2017	CS-02	41	42	9	5	2	83	8	1029
2017	CS-03	40	42	10	6	2	82	8	820
2017	CS-04	50	35	8	5	3	85	8	80
2014	CS	44	39	9	5	2	83	8	2395
2014	CS-01	44	36	10	7	3	80	9	457
2014	CS-02	44	38	9	6	3	82	8	1024
2014	CS-03	43	43	8	4	2	86	6	822
2014	CS-04	48	33	12	5	1	81	7	75

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	29	9	3	2	0	86	5	2017
2020	CS-01	65	22	6	3	3	1	88	6	289
2020	CS-02	55	29	10	3	3	0	84	6	820
2020	CS-03	55	32	9	3	2	0	87	4	806
2020	CS-04	55	28	13	2	1	0	84	4	85
2019	CS	48	33	11	5	3	0	81	8	2148
2019	CS-01	58	26	8	4	2	0	85	7	337
2019	CS-02	46	33	11	5	4	0	80	9	906
2019	CS-03	46	36	11	5	2	0	82	7	779
2018	CS	42	36	13	6	4	0	78	9	2095
2018	CS-01	45	37	13	4	1	1	82	5	300
2018	CS-02	40	36	13	6	5	0	76	11	926
2018	CS-03	43	36	12	6	3	0	80	9	747
2018	CS-04	51	30	9	8	1	0	82	9	76
2017	CS	43	35	13	6	3	1	79	9	2269
2017	CS-01	41	31	13	9	4	1	74	13	322
2017	CS-02	41	36	15	5	2	1	78	7	1033
2017	CS-03	43	36	11	6	3	0	80	9	821
2017	CS-04	54	33	9	2	1	0	88	4	81
2014	CS	39	36	13	7	5	1	76	11	2395
2014	CS-01	36	34	14	10	6	1	70	16	456
2014	CS-02	39	36	12	6	5	1	76	12	1024
2014	CS-03	42	37	13	5	3	0	79	9	822
2014	CS-04	45	36	12	5	3	0	80	8	76

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	32	10	3	2	0	85	5	2006
2020	CS-01	60	25	9	3	2	0	86	6	287
2020	CS-02	53	31	11	2	3	0	84	5	816
2020	CS-03	51	35	9	3	2	0	86	5	801
2020	CS-04	55	29	14	1	1	0	83	2	84
2019	CS	45	36	11	5	3	0	80	8	2138
2019	CS-01	54	29	10	4	4	0	83	8	334
2019	CS-02	42	36	13	6	3	0	78	9	900
2019	CS-03	43	39	11	6	2	0	82	8	779
2018	CS	39	38	13	6	3	0	77	10	2090
2018	CS-01	42	33	18	5	1	0	76	6	299
2018	CS-02	36	40	13	7	4	0	76	11	926
2018	CS-03	42	38	11	7	3	0	80	9	743
2018	CS-04	49	36	8	5	3	0	84	8	76
2017	CS	40	39	12	6	3	0	79	9	2272
2017	CS-01	39	34	12	10	5	0	73	14	321
2017	CS-02	40	39	13	6	2	0	79	7	1034
2017	CS-03	40	40	11	6	4	0	80	9	824
2017	CS-04	49	41	2	6	1	0	90	7	81
2014	CS	38	39	12	7	4	0	77	11	2396
2014	CS-01	32	39	13	10	5	1	71	15	456
2014	CS-02	39	39	11	7	4	0	77	11	1025
2014	CS-03	41	40	11	6	2	0	81	8	822
2014	CS-04	47	36	12	4	1	0	83	5	76

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	26	13	5	3	2	78	8	2024
2020	CS-01	56	22	11	4	3	3	81	7	290
2020	CS-02	49	24	14	6	4	3	75	11	822
2020	CS-03	49	30	13	4	3	2	80	7	808
2020	CS-04	57	26	7	5	1	5	87	6	86
2019	CS	42	28	15	7	5	2	72	12	2147
2019	CS-01	47	25	15	6	5	1	73	11	336
2019	CS-02	39	28	16	9	5	2	69	15	906
2019	CS-03	43	29	15	6	4	3	75	10	779
2018	CS	38	27	17	8	5	4	68	14	2103
2018	CS-01	41	27	18	7	5	3	70	12	303
2018	CS-02	33	28	18	9	7	4	64	18	928
2018	CS-03	42	28	16	8	4	2	71	12	749
2018	CS-04	47	28	16	4	1	4	78	5	76
2017	CS	38	29	17	8	5	4	69	13	2269
2017	CS-01	33	28	15	9	9	5	65	19	321
2017	CS-02	36	29	18	8	4	4	67	13	1031
2017	CS-03	41	29	16	8	3	3	72	11	824
2017	CS-04	51	31	7	6	2	2	83	9	81
2014	CS	40	28	17	7	5	4	70	12	2394
2014	CS-01	40	24	16	8	7	5	67	16	456
2014	CS-02	37	28	17	8	6	4	67	15	1023
2014	CS-03	42	31	16	5	3	3	76	8	822
2014	CS-04	45	25	20	1	3	6	75	4	76

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	28	11	3	2	1	2	84	4	2028
2020	CS-01	48	25	14	1	3	2	6	79	5	293
2020	CS-02	48	31	12	4	2	1	2	82	6	823
2020	CS-03	59	27	9	2	1	1	1	88	3	808
2020	CS-04	78	16	3	1	1	0	0	94	2	86
2019	CS	51	28	13	3	2	1	3	82	5	2146
2019	CS-01	45	26	16	4	4	2	3	75	9	338
2019	CS-02	47	29	14	3	2	1	4	80	5	903
2019	CS-03	55	28	11	3	1	1	1	86	3	779

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	30	9	3	2	1	0	86	6	2021
2020	CS-01	59	29	7	2	2	1	0	89	4	290
2020	CS-02	53	31	9	4	2	1	0	85	6	824
2020	CS-03	54	30	9	4	2	0	0	85	6	805
2020	CS-04	71	20	5	1	4	0	0	91	5	85
2019	CS	52	30	10	5	3	0	0	83	7	2134
2019	CS-01	51	32	10	2	4	0	1	84	6	338
2019	CS-02	52	29	11	5	2	0	1	81	7	896
2019	CS-03	51	31	9	5	3	1	0	83	8	775
2018	CS	46	34	9	6	3	1	0	81	10	2094
2018	CS-01	50	32	10	4	4	0	0	83	8	299
2018	CS-02	45	35	10	6	3	1	0	80	10	927
2018	CS-03	47	33	9	6	3	1	1	81	10	744
2018	CS-04	47	35	8	8	1	0	1	83	9	77
2017	CS	46	36	9	6	3	0	0	82	9	2272
2017	CS-01	44	32	9	8	5	1	1	77	14	322
2017	CS-02	47	36	9	6	2	0	0	83	8	1034
2017	CS-03	46	36	8	6	3	0	0	83	9	822
2017	CS-04	38	41	11	5	4	0	1	80	9	81
2014	CS	47	33	9	7	4	1	0	80	11	2394
2014	CS-01	49	28	9	9	4	1	0	78	13	457
2014	CS-02	45	34	9	7	4	1	0	80	11	1022
2014	CS-03	49	34	8	6	3	0	0	83	9	822
2014	CS-04	41	36	11	11	3	0	0	76	13	76

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	63	24	7	3	2	0	0	88	5	2027
2020	CS-01	63	23	7	4	3	0	0	86	7	292
2020	CS-02	61	25	9	2	2	0	0	87	5	824
2020	CS-03	63	25	6	3	2	0	0	89	5	808
2020	CS-04	75	15	5	4	1	0	0	91	5	85
2019	CS	57	26	9	5	3	0	0	84	8	2152
2019	CS-01	59	27	9	2	4	0	0	85	6	338
2019	CS-02	57	26	10	4	3	0	0	83	7	906
2019	CS-03	56	27	8	6	2	0	0	84	8	782
2018	CS	49	30	10	6	5	0	0	79	11	2107
2018	CS-01	53	29	9	5	4	1	0	82	9	301
2018	CS-02	48	29	11	6	5	0	0	77	12	930
2018	CS-03	48	32	9	6	4	0	0	81	10	752
2018	CS-04	52	29	6	9	3	0	1	82	12	77
2017	CS	54	28	9	5	3	0	0	83	8	2272
2017	CS-01	50	29	9	5	5	0	0	80	11	323
2017	CS-02	54	30	9	5	3	0	0	83	8	1033
2017	CS-03	57	26	10	4	2	0	0	83	7	823
2017	CS-04	60	24	6	4	4	1	1	86	8	80
2014	CS	54	28	9	5	4	0	0	82	9	2395
2014	CS-01	53	29	9	5	3	0	1	83	8	457
2014	CS-02	54	26	9	6	5	0	0	80	11	1024
2014	CS-03	56	28	8	5	3	0	0	85	8	821
2014	CS-04	55	34	4	5	1	0	0	89	7	76

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	29	11	3	2	8	1	81	6	2023
2020	CS-01	55	25	9	2	2	7	0	86	5	293
2020	CS-02	45	27	13	3	2	10	1	80	6	821
2020	CS-03	41	32	12	4	2	8	1	79	7	805
2020	CS-04	53	35	2	2	1	5	1	94	4	86
2019	CS	38	33	14	5	3	6	0	76	9	2151
2019	CS-01	46	31	10	4	2	6	0	83	7	338
2019	CS-02	37	30	17	4	3	8	1	74	8	906
2019	CS-03	36	37	12	7	4	4	0	76	12	781
2018	CS	33	34	15	6	4	8	0	73	11	2102
2018	CS-01	38	32	14	5	4	7	0	75	10	301
2018	CS-02	31	34	15	6	5	9	0	72	11	928
2018	CS-03	34	34	16	6	3	6	0	73	10	749
2018	CS-04	36	40	8	5	3	8	0	83	8	77
2017	CS	34	34	15	5	4	9	0	74	10	2274
2017	CS-01	35	28	13	7	6	10	0	70	15	323
2017	CS-02	33	35	15	4	3	10	0	75	8	1033
2017	CS-03	33	35	15	6	4	8	0	73	10	824
2017	CS-04	44	37	10	1	5	2	0	84	6	81
2014	CS	31	32	15	8	4	9	0	70	13	2397
2014	CS-01	32	26	17	9	5	11	0	65	16	457
2014	CS-02	30	33	14	6	4	12	0	72	12	1025
2014	CS-03	31	36	15	8	3	6	0	71	12	822
2014	CS-04	37	36	16	5	0	7	0	77	6	76

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	33	14	7	3	2	0	76	10	2018
2020	CS-01	54	25	9	4	3	4	0	83	8	293
2020	CS-02	44	30	14	6	4	3	0	76	10	819
2020	CS-03	35	38	15	8	2	2	0	74	11	803
2020	CS-04	42	42	10	5	1	0	0	84	6	86
2019	CS	32	34	17	9	5	2	0	68	14	2147
2019	CS-01	43	32	12	5	4	3	1	77	10	336
2019	CS-02	32	33	18	8	5	3	0	67	14	906
2019	CS-03	28	37	18	11	6	1	0	65	17	780
2018	CS	27	35	17	11	7	3	0	64	18	2093
2018	CS-01	30	36	17	7	6	4	0	68	14	301
2018	CS-02	27	33	17	11	7	4	0	63	19	923
2018	CS-03	27	36	17	12	7	1	0	64	19	745
2018	CS-04	25	44	16	12	4	0	0	69	16	77
2017	CS	28	34	18	11	6	3	0	64	17	2273
2017	CS-01	29	29	19	10	10	4	0	60	21	323
2017	CS-02	29	34	19	10	4	4	0	65	15	1032
2017	CS-03	26	36	18	13	6	2	0	63	19	824
2017	CS-04	32	39	14	10	5	0	0	72	15	81
2014	CS	25	34	18	11	8	3	0	61	20	2396
2014	CS-01	23	27	18	16	11	4	0	52	28	457
2014	CS-02	25	34	19	9	8	5	0	63	17	1024
2014	CS-03	24	38	18	12	6	1	0	63	19	822
2014	CS-04	26	38	20	12	3	1	0	65	15	76

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	33	16	9	3	5	0	70	13	2022
2020	CS-01	43	30	11	6	3	7	0	79	10	293
2020	CS-02	37	29	16	7	4	6	0	71	12	822
2020	CS-03	27	37	19	10	3	4	0	66	14	803
2020	CS-04	29	40	16	12	1	2	0	70	13	86
2019	CS	25	33	21	11	5	5	0	61	17	2144
2019	CS-01	36	28	18	8	5	5	1	68	13	338
2019	CS-02	26	33	22	8	5	6	1	63	14	904
2019	CS-03	19	36	20	15	6	3	0	57	22	776
2018	CS	20	33	21	12	7	6	0	56	21	2098
2018	CS-01	23	33	20	10	7	7	0	60	19	300
2018	CS-02	22	31	21	11	7	7	0	57	19	927
2018	CS-03	17	35	22	15	8	3	0	54	23	747
2018	CS-04	16	42	17	14	5	6	0	61	21	77
2017	CS	20	32	21	12	6	8	0	57	20	2269
2017	CS-01	23	27	17	11	11	11	0	56	24	322
2017	CS-02	21	33	22	11	4	9	0	59	17	1031
2017	CS-03	18	34	21	15	7	5	0	54	24	822
2017	CS-04	18	39	17	14	6	5	0	61	21	81
2014	CS	19	30	21	13	8	8	0	53	24	2396
2014	CS-01	19	26	17	17	11	9	0	50	31	457
2014	CS-02	20	30	20	11	8	11	1	56	21	1024
2014	CS-03	17	32	25	14	7	5	0	52	22	822
2014	CS-04	16	34	21	18	5	5	0	53	25	76

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	35	15	11	4	3	70	15	2027
2020	CS-01	47	27	12	8	3	4	77	11	293
2020	CS-02	36	33	14	9	4	3	72	13	823
2020	CS-03	25	39	16	13	4	3	66	17	807
2020	CS-04	23	43	13	17	2	1	67	20	86
2019	CS	24	37	19	12	6	3	63	18	2150
2019	CS-01	37	34	13	6	6	4	74	12	337
2019	CS-02	24	37	18	12	5	4	64	18	906
2019	CS-03	18	38	21	14	7	2	57	21	781
2018	CS	21	35	19	14	7	3	58	22	2106
2018	CS-01	24	38	16	11	8	4	64	19	301
2018	CS-02	22	34	19	13	7	5	59	21	930
2018	CS-03	18	36	22	15	7	1	55	23	752
2018	CS-04	18	38	10	29	4	1	57	33	77
2017	CS	22	37	18	12	7	4	62	20	2275
2017	CS-01	24	30	19	12	10	5	57	23	323
2017	CS-02	23	39	16	12	4	5	66	17	1034
2017	CS-03	20	39	18	13	8	3	60	21	824
2017	CS-04	24	36	19	12	9	1	60	21	81
2014	CS	21	35	17	14	9	4	58	24	2395
2014	CS-01	24	26	16	16	13	4	52	31	457
2014	CS-02	22	36	16	11	8	6	62	21	1024
2014	CS-03	18	38	19	15	8	2	58	23	822
2014	CS-04	17	39	16	16	8	4	58	25	75

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	38	11	7	3	0	0	78	11	2025
2020	CS-01	50	32	9	6	3	0	0	82	9	291
2020	CS-02	39	38	12	7	4	1	0	77	11	823
2020	CS-03	36	41	13	8	3	0	0	77	11	807
2020	CS-04	51	35	6	5	2	0	1	87	7	86
2019	CS	28	40	18	9	5	0	0	68	15	2148
2019	CS-01	35	39	14	6	6	0	0	74	12	338
2019	CS-02	29	39	18	10	5	0	1	68	14	904
2019	CS-03	25	40	19	11	5	0	0	64	16	780
2018	CS	25	39	18	11	7	0	0	63	18	2101
2018	CS-01	29	40	18	4	7	0	1	70	11	300
2018	CS-02	23	39	19	11	8	1	0	62	18	927
2018	CS-03	25	37	18	13	6	0	0	63	19	749
2018	CS-04	24	40	13	18	5	0	0	64	23	78
2017	CS	25	40	17	11	6	0	0	65	17	2273
2017	CS-01	25	36	17	14	8	0	0	61	22	322
2017	CS-02	26	41	16	10	5	0	0	68	16	1033
2017	CS-03	25	39	19	10	7	0	0	64	17	824
2017	CS-04	21	42	18	11	6	1	0	64	18	81
2014	CS	24	39	17	12	8	0	0	63	20	2395
2014	CS-01	26	35	16	12	9	1	0	62	21	457
2014	CS-02	23	39	17	12	8	0	0	62	21	1023
2014	CS-03	24	41	16	12	7	0	0	65	19	822
2014	CS-04	22	38	21	11	7	1	0	61	17	76

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	42	10	7	2	0	81	9	2010
2020	CS-01	48	37	9	6	1	0	84	7	290
2020	CS-02	41	40	10	6	3	0	81	9	815
2020	CS-03	34	47	10	7	2	0	81	9	802
2020	CS-04	34	40	14	7	5	0	74	12	85
2019	CS	33	43	13	8	3	0	77	11	2143
2019	CS-01	43	38	12	4	4	0	81	7	337
2019	CS-02	35	42	13	8	2	0	77	10	904
2019	CS-03	28	47	14	8	4	0	74	12	776
2018	CS	29	45	14	8	4	0	74	12	2110
2018	CS-01	35	42	14	6	2	0	77	8	302
2018	CS-02	28	46	15	7	4	0	75	10	931
2018	CS-03	28	45	13	10	4	0	73	14	753
2018	CS-04	17	51	14	14	4	0	68	18	77
2017	CS	30	46	14	8	3	0	76	11	2273
2017	CS-01	30	46	12	7	4	0	76	11	323
2017	CS-02	32	45	14	7	2	0	77	8	1032
2017	CS-03	28	47	13	9	3	0	75	12	824
2017	CS-04	19	42	24	7	7	1	61	15	81

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	30	9	5	3	0	0	84	7	2025
2020	CS-01	58	26	7	5	3	1	0	85	8	292
2020	CS-02	50	33	10	4	2	0	0	83	7	823
2020	CS-03	54	28	9	5	3	0	1	83	8	807
2020	CS-04	66	25	6	0	2	1	0	92	2	85
2019	CS	46	32	12	6	3	1	1	78	9	2145
2019	CS-01	49	31	10	5	4	0	0	81	9	336
2019	CS-02	44	32	13	6	3	0	1	77	9	903
2019	CS-03	46	31	13	7	3	1	0	78	10	780
2018	CS	39	36	13	7	4	1	0	76	11	2103
2018	CS-01	45	32	12	4	5	1	0	78	9	299
2018	CS-02	37	35	15	7	5	1	1	74	12	929
2018	CS-03	38	38	13	7	4	0	0	76	11	751
2018	CS-04	43	36	9	6	3	1	1	81	9	77
2017	CS	39	39	11	7	3	0	1	79	10	2274
2017	CS-01	38	37	11	8	6	0	0	75	14	322
2017	CS-02	40	40	11	5	2	0	1	81	8	1035
2017	CS-03	39	38	12	8	3	0	0	77	10	823
2017	CS-04	37	46	6	5	5	0	1	84	10	81
2014	CS	39	35	12	7	5	1	1	76	12	2395
2014	CS-01	42	32	12	7	5	1	0	75	13	457
2014	CS-02	38	36	11	8	5	1	1	76	13	1023
2014	CS-03	40	36	12	7	4	1	0	77	11	822
2014	CS-04	38	37	17	4	3	0	1	76	7	76

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	39	13	9	3	0	1	75	12	2025
2020	CS-01	41	37	11	7	3	0	0	78	11	292
2020	CS-02	37	38	12	9	3	0	1	76	12	823
2020	CS-03	33	40	13	10	2	0	2	74	12	806
2020	CS-04	30	38	16	14	1	0	0	69	15	86
2019	CS	30	42	13	10	4	0	0	72	14	2141
2019	CS-01	33	41	11	9	5	1	0	74	14	337
2019	CS-02	29	43	14	10	3	0	0	73	13	901
2019	CS-03	31	41	13	10	4	0	0	73	14	777
2018	CS	23	47	12	12	5	0	1	71	17	2110
2018	CS-01	23	51	9	13	3	0	0	75	16	301
2018	CS-02	24	46	13	11	5	1	1	71	16	931
2018	CS-03	24	47	11	12	5	0	1	71	18	753
2018	CS-04	12	44	17	18	10	0	0	55	28	78
2017	CS	26	43	12	12	6	0	0	70	18	2275
2017	CS-01	21	43	10	15	11	0	0	64	26	323
2017	CS-02	28	44	12	12	5	0	0	72	16	1035
2017	CS-03	28	42	13	12	5	0	0	70	17	823
2017	CS-04	15	44	16	14	10	0	1	60	24	81
2014	CS	30	39	12	12	6	0	0	69	18	2392
2014	CS-01	25	36	17	13	9	0	0	61	23	457
2014	CS-02	31	39	11	12	5	0	0	71	18	1023
2014	CS-03	31	42	11	12	4	0	0	73	15	820
2014	CS-04	25	37	15	18	5	0	0	62	24	76

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	24	11	3	3	1	1	83	6	2025
2020	CS-01	60	24	7	4	3	1	1	85	7	293
2020	CS-02	54	24	12	5	3	2	1	80	8	822
2020	CS-03	58	25	11	2	2	1	1	84	4	806
2020	CS-04	69	20	5	0	2	2	2	93	2	86

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	36	14	8	6	2	72	14	2022
2020	CS-01	46	28	13	4	6	2	77	10	293
2020	CS-02	35	34	14	8	6	2	71	15	818
2020	CS-03	30	40	14	9	5	1	71	15	807
2020	CS-04	36	40	9	8	2	5	79	11	86
2019	CS	29	33	19	11	8	1	63	18	2147
2019	CS-01	39	27	17	8	7	1	68	16	337
2019	CS-02	29	32	20	10	9	2	62	18	905
2019	CS-03	25	38	17	13	7	1	63	20	779
2018	CS	23	34	19	14	9	2	58	23	2099
2018	CS-01	28	29	20	12	9	2	58	21	300
2018	CS-02	21	33	19	13	11	2	55	25	924
2018	CS-03	24	36	17	15	7	1	60	22	749
2018	CS-04	27	32	13	18	8	3	61	26	78
2017	CS	26	38	17	11	7	1	65	18	2271
2017	CS-01	28	29	16	12	12	2	59	25	323
2017	CS-02	25	39	18	10	6	1	65	16	1032
2017	CS-03	25	40	16	11	7	1	66	18	822
2017	CS-04	25	42	15	11	5	2	68	17	81
2014	CS	27	36	16	11	8	2	65	19	2395
2014	CS-01	27	29	17	12	12	2	58	25	456
2014	CS-02	27	36	16	11	8	3	64	19	1024
2014	CS-03	28	42	15	9	5	1	70	15	822
2014	CS-04	33	33	12	17	4	1	67	21	76

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	32	14	11	10	1	2	64	21	2025
2020	CS-01	43	28	10	8	9	2	0	73	17	292
2020	CS-02	29	31	15	11	11	3	0	62	23	822
2020	CS-03	28	35	14	11	9	0	2	65	20	808
2020	CS-04	28	28	11	8	13	0	12	64	24	85
2019	CS	25	30	17	13	12	2	1	56	26	2150
2019	CS-01	37	23	13	14	12	1	0	60	27	337
2019	CS-02	24	28	18	13	14	2	1	54	28	906
2019	CS-03	22	37	17	14	10	1	1	60	24	781
2018	CS	20	30	16	16	15	1	1	51	32	2098
2018	CS-01	25	25	15	16	15	3	1	52	32	299
2018	CS-02	17	28	17	17	18	2	0	47	36	924
2018	CS-03	21	34	16	16	11	0	2	57	27	750
2018	CS-04	22	25	14	12	19	0	8	51	34	77
2017	CS	21	34	13	15	14	2	1	56	30	2273
2017	CS-01	22	26	13	15	20	3	0	50	37	323
2017	CS-02	20	33	14	14	15	3	0	55	30	1033
2017	CS-03	22	38	13	15	10	1	1	61	26	823
2017	CS-04	22	25	10	16	22	0	5	49	40	81
2014	CS	22	31	15	14	15	2	1	55	30	2394
2014	CS-01	23	22	14	17	21	3	1	46	40	456
2014	CS-02	20	30	15	14	17	3	1	52	32	1024
2014	CS-03	24	37	15	12	9	1	1	62	22	822
2014	CS-04	30	21	11	12	18	3	5	56	33	76

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	23	10	3	2	0	4	84	6	2023
2020	CS-01	62	21	10	3	2	0	2	85	5	293
2020	CS-02	59	24	10	2	2	0	3	86	4	821
2020	CS-03	54	24	11	5	2	0	5	82	7	806
2020	CS-04	58	19	14	5	1	0	3	80	6	86
2019	CS	56	24	10	3	2	1	3	84	6	2146
2019	CS-01	60	21	10	3	3	1	3	84	6	335
2019	CS-02	59	22	10	3	2	0	4	84	5	905
2019	CS-03	52	27	11	4	3	0	3	82	7	780

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	27	12	4	3	1	3	80	7	2019
2020	CS-01	52	26	11	4	5	1	1	79	9	292
2020	CS-02	50	27	13	4	2	1	2	80	7	816
2020	CS-03	50	26	12	4	2	0	5	81	6	808
2020	CS-04	56	28	9	2	1	0	3	87	4	86
2019	CS	47	26	14	6	3	1	3	77	9	2141
2019	CS-01	44	25	19	5	4	2	1	71	9	335
2019	CS-02	46	27	14	5	3	2	3	77	8	900
2019	CS-03	50	25	12	6	2	0	4	79	9	780

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	77	9	3	2	1	3	4	93	4	2014
2020	CS-01	80	9	3	1	2	2	2	94	4	291
2020	CS-02	75	11	4	2	2	4	3	92	4	819
2020	CS-03	77	8	3	2	1	3	5	93	3	803
2020	CS-04	85	4	5	2	0	1	4	93	3	84
2019	CS	74	10	4	2	2	4	4	91	4	2134
2019	CS-01	72	12	6	2	2	3	3	90	4	336
2019	CS-02	71	10	5	3	2	4	4	89	5	897
2019	CS-03	77	10	3	2	1	3	4	93	3	776

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	75	11	4	1	1	2	7	94	2	2023
2020	CS-01	77	9	4	0	2	2	6	94	2	291
2020	CS-02	73	13	4	1	1	2	6	93	2	821
2020	CS-03	75	10	3	1	1	2	8	94	2	807
2020	CS-04	83	7	6	1	0	0	3	93	1	86
2019	CS	77	7	3	1	1	2	9	94	2	2137
2019	CS-01	79	9	4	1	1	2	5	94	2	333
2019	CS-02	74	8	3	1	1	3	9	93	3	902
2019	CS-03	80	5	2	1	1	1	10	96	2	777

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	39	10	6	3	0	81	9	2016
2020	CS-01	45	33	14	6	2	0	78	8	289
2020	CS-02	39	39	11	7	3	0	79	10	819
2020	CS-03	43	41	8	4	3	0	84	8	805
2020	CS-04	49	39	4	6	2	0	88	8	85
2019	CS	34	41	13	7	5	0	75	12	2137
2019	CS-01	36	37	13	7	6	0	74	13	338
2019	CS-02	34	41	14	6	5	0	75	11	899
2019	CS-03	32	44	11	8	4	0	76	13	776
2018	CS	30	42	14	8	5	0	72	13	2100
2018	CS-01	28	38	19	8	6	1	67	14	300
2018	CS-02	28	42	17	8	5	0	70	13	927
2018	CS-03	33	44	10	8	5	0	77	13	750
2018	CS-04	45	33	9	12	1	0	78	13	78
2017	CS	31	46	11	8	4	0	77	12	2268
2017	CS-01	26	43	11	11	8	0	70	19	322
2017	CS-02	29	46	12	9	3	0	76	12	1031
2017	CS-03	33	49	9	6	4	0	82	9	821
2017	CS-04	46	38	6	6	2	1	85	9	81
2014	CS	27	44	12	10	7	0	71	17	2395
2014	CS-01	20	37	16	15	12	1	58	27	457
2014	CS-02	26	45	13	9	7	0	71	16	1024
2014	CS-03	30	47	10	9	4	0	77	13	822
2014	CS-04	31	44	9	13	3	0	75	16	76

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	35	13	6	3	0	0	78	9	2022
2020	CS-01	46	35	12	6	2	0	0	80	8	290
2020	CS-02	41	35	12	7	4	0	0	76	11	821
2020	CS-03	44	34	14	5	3	0	0	78	8	807
2020	CS-04	56	34	6	2	2	0	0	90	5	86
2019	CS	36	36	16	7	5	0	0	73	11	2146
2019	CS-01	38	39	15	5	4	0	0	76	9	336
2019	CS-02	36	34	19	6	5	0	0	70	11	905
2019	CS-03	34	39	14	8	5	0	0	73	13	779
2018	CS	31	39	15	9	5	0	0	71	14	2092
2018	CS-01	32	37	16	7	7	0	0	70	14	299
2018	CS-02	29	40	16	9	6	0	0	69	15	926
2018	CS-03	32	41	14	9	4	0	0	73	13	745
2018	CS-04	45	30	13	11	1	0	0	75	12	76
2017	CS	33	38	15	9	4	0	0	72	14	2268
2017	CS-01	30	36	12	12	7	1	1	67	20	321
2017	CS-02	33	37	16	9	4	0	0	71	13	1032
2017	CS-03	35	39	13	9	4	0	0	75	13	821
2017	CS-04	37	40	14	4	5	1	0	77	9	81
2014	CS	32	37	15	10	6	0	0	69	16	2394
2014	CS-01	26	35	16	13	9	0	1	62	22	457
2014	CS-02	32	37	15	10	6	0	0	69	16	1024
2014	CS-03	36	37	14	9	5	0	0	73	13	821
2014	CS-04	34	44	17	3	3	0	0	78	5	76

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	39	11	4	2	0	0	83	6	2013
2020	CS-01	54	33	9	3	1	0	0	87	4	291
2020	CS-02	43	40	11	4	3	0	0	83	7	817
2020	CS-03	42	39	11	5	2	0	0	81	7	801
2020	CS-04	42	47	7	5	0	0	0	88	5	86
2019	CS	38	41	13	6	3	0	0	79	9	2118
2019	CS-01	46	36	12	4	2	0	0	82	6	335
2019	CS-02	36	42	13	6	2	0	0	78	8	897
2019	CS-03	36	42	12	6	4	0	0	78	10	764
2018	CS	33	40	15	8	4	0	0	73	12	2096
2018	CS-01	39	39	13	5	4	0	0	78	9	300
2018	CS-02	31	40	17	7	5	0	0	71	12	921
2018	CS-03	33	40	15	9	3	0	0	73	12	751
2018	CS-04	40	35	14	10	1	0	0	74	12	78
2017	CS	34	42	13	6	4	0	0	77	10	2268
2017	CS-01	37	39	9	8	6	0	1	77	14	322
2017	CS-02	34	42	15	6	3	0	0	76	9	1033
2017	CS-03	34	44	12	6	4	0	0	78	10	820
2017	CS-04	38	37	14	5	5	1	0	76	10	81
2014	CS	35	39	14	7	4	0	0	74	12	2395
2014	CS-01	32	37	15	10	6	0	0	68	16	457
2014	CS-02	35	39	14	7	5	0	0	74	11	1024
2014	CS-03	37	40	14	7	3	0	0	77	9	821
2014	CS-04	38	36	14	7	5	0	0	74	12	76

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	44	15	6	3	4	0	75	9	2018
2020	CS-01	38	36	15	4	2	4	0	77	7	290
2020	CS-02	28	42	15	6	4	5	0	74	10	819
2020	CS-03	25	48	15	6	3	3	0	76	9	805
2020	CS-04	34	55	6	3	1	1	0	89	5	86
2019	CS	23	42	20	7	4	4	0	68	11	2148
2019	CS-01	28	36	21	7	3	4	0	67	11	336
2019	CS-02	23	39	21	8	4	5	1	65	12	907
2019	CS-03	19	47	19	8	3	4	0	69	11	780
2018	CS	20	38	24	9	5	3	0	61	14	2105
2018	CS-01	22	36	24	8	4	6	0	62	13	301
2018	CS-02	18	36	27	9	6	4	0	56	16	927
2018	CS-03	22	43	21	8	4	2	0	66	12	751
2018	CS-04	38	33	19	8	1	0	0	72	9	78
2017	CS	21	39	21	10	4	4	0	63	15	2274
2017	CS-01	19	34	17	14	7	8	0	58	23	323
2017	CS-02	21	38	22	9	3	5	1	63	13	1034
2017	CS-03	21	42	21	10	4	2	0	64	15	823
2017	CS-04	27	44	16	10	2	0	0	72	12	81

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	32	8	5	2	0	0	85	7	2016
2020	CS-01	60	27	7	3	2	0	1	88	5	291
2020	CS-02	53	31	8	5	3	1	0	84	7	816
2020	CS-03	50	35	7	5	2	0	0	85	8	806
2020	CS-04	49	27	15	6	2	0	1	76	8	86
2019	CS	50	32	10	6	3	0	0	82	9	2147
2019	CS-01	55	26	11	5	3	0	0	81	8	337
2019	CS-02	48	33	10	6	2	0	0	82	8	903
2019	CS-03	49	33	8	6	4	0	0	82	10	781
2018	CS	47	35	9	5	4	0	1	82	8	2104
2018	CS-01	47	34	13	2	3	0	1	82	5	302
2018	CS-02	45	35	9	5	3	1	1	82	9	931
2018	CS-03	48	34	8	5	4	0	0	83	9	747
2018	CS-04	53	38	3	3	3	0	1	92	5	78
2017	CS	47	35	9	6	3	0	0	83	8	2273
2017	CS-01	46	35	8	5	4	1	1	82	9	323
2017	CS-02	46	36	9	6	2	0	1	83	8	1034
2017	CS-03	47	35	8	6	3	0	0	82	10	822
2017	CS-04	62	32	5	1	0	0	0	94	1	81
2014	CS	48	34	9	6	3	0	0	82	9	2394
2014	CS-01	47	32	13	3	3	1	0	81	6	457
2014	CS-02	46	35	8	6	4	0	0	81	10	1023
2014	CS-03	50	33	8	6	3	0	0	83	9	821
2014	CS-04	55	26	9	8	1	0	0	82	9	76

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	38	13	5	2	0	0	80	7	2006
2020	CS-01	51	38	9	1	0	0	0	90	2	292
2020	CS-02	52	35	9	2	1	0	0	88	3	815
2020	CS-03	30	41	17	8	3	0	0	71	11	796
2020	CS-04	20	27	28	15	9	0	0	47	25	85
2019	CS	48	35	12	4	1	0	0	83	5	2140
2019	CS-01	58	34	5	2	0	0	0	93	2	335
2019	CS-02	53	33	11	3	1	0	0	86	3	903
2019	CS-03	40	37	15	5	2	0	0	77	7	776
2018	CS	47	37	12	3	2	0	0	84	5	2110
2018	CS-01	55	38	6	1	0	0	0	93	1	302
2018	CS-02	52	36	10	2	1	0	0	87	3	928
2018	CS-03	40	38	16	5	2	0	0	77	7	754
2018	CS-04	31	35	19	12	3	1	0	66	14	78
2017	CS	50	36	9	3	1	0	1	87	4	2273
2017	CS-01	58	30	8	2	0	0	1	89	2	323
2017	CS-02	57	33	6	2	1	0	1	91	3	1033
2017	CS-03	40	42	13	3	2	0	0	82	5	823
2017	CS-04	31	42	16	7	1	0	2	75	9	81
2014	CS	49	36	10	3	1	0	0	86	4	2396
2014	CS-01	51	36	9	2	0	1	1	89	2	457
2014	CS-02	55	34	8	2	1	0	0	89	2	1024
2014	CS-03	42	39	12	5	2	0	0	82	6	822
2014	CS-04	28	29	32	7	5	0	0	57	12	76

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	38	62	2029
2020	CS-01	28	72	292
2020	CS-02	40	60	824
2020	CS-03	40	60	809
2020	CS-04	36	64	86

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	20	9	1	2	5	7	86	3	2026
2020	CS-01	41	18	14	2	3	11	11	76	7	293
2020	CS-02	55	20	9	2	2	5	7	86	4	823
2020	CS-03	60	20	9	1	1	4	5	88	2	806
2020	CS-04	66	17	5	0	0	2	9	95	0	86

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CS	19	48	34	2030
2020	CS-01	12	54	35	293
2020	CS-02	17	47	36	824
2020	CS-03	22	46	32	809
2020	CS-04	22	51	27	86
2019	CS	20	43	36	2154
2019	CS-01	16	48	36	338
2019	CS-02	20	42	38	908
2019	CS-03	25	41	34	782
2018	CS	22	42	36	2112
2018	CS-01	14	45	41	304
2018	CS-02	22	42	36	931
2018	CS-03	26	40	34	751
2018	CS-04	21	54	26	78
2017	CS	19	48	33	2274
2017	CS-01	16	53	31	322
2017	CS-02	17	47	35	1034
2017	CS-03	22	46	31	824
2017	CS-04	15	67	19	81
2014	CS	18	50	32	2397
2014	CS-01	17	52	31	457
2014	CS-02	17	48	35	1025
2014	CS-03	20	49	30	822
2014	CS-04	8	69	24	76

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	CS	31	47	14	3	1	4	380
2020	CS-01	15	59	15	3	6	3	34
2020	CS-02	27	43	20	5	0	6	143
2020	CS-03	34	49	10	2	2	3	179
2020	CS-04	58	32	5	5	0	0	19
2019	CS	22	51	18	5	1	3	441
2019	CS-02	20	47	25	6	0	3	178
2019	CS-03	26	57	13	2	1	3	192
2018	CS	19	49	24	3	0	5	461
2018	CS-01	21	55	14	5	2	2	42
2018	CS-02	14	43	32	3	0	7	202
2018	CS-03	23	56	17	2	0	3	191
2018	CS-04	31	38	13	19	0	0	16
2017	CS	24	50	19	3	1	3	430
2017	CS-01	15	40	35	4	4	2	52
2017	CS-02	21	52	19	2	2	4	180
2017	CS-03	26	54	15	3	1	2	184
2017	CS-04	58	25	0	17	0	0	12
2014	CS	22	53	13	6	9999	6	429
2014	CS-01	19	46	8	11	9999	16	79
2014	CS-02	20	53	18	7	9999	2	174
2014	CS-03	26	57	9	4	9999	4	167

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	38	7	3	1	0	0	89	4	2015
2020	CS-01	54	36	6	3	1	0	0	90	4	289
2020	CS-02	51	37	7	3	1	0	0	88	4	821
2020	CS-03	51	39	6	3	1	0	0	90	4	802
2020	CS-04	48	39	11	2	0	0	0	87	2	85
2019	CS	47	39	9	4	2	0	0	86	5	2138
2019	CS-01	53	35	6	3	2	0	0	88	5	332
2019	CS-02	47	37	9	4	1	1	0	85	6	905
2019	CS-03	44	41	10	3	2	0	0	85	5	775
2018	CS	43	43	8	4	1	0	0	86	5	2106
2018	CS-01	47	38	10	4	1	0	0	85	5	298
2018	CS-02	40	44	10	4	2	0	0	85	5	929
2018	CS-03	46	43	6	3	1	0	0	89	5	755
2018	CS-04	50	37	4	8	1	0	0	87	9	78
2017	CS	42	41	10	4	2	0	0	84	7	2271
2017	CS-01	43	35	12	6	3	1	0	79	9	321
2017	CS-02	43	41	9	5	2	0	0	84	7	1032
2017	CS-03	41	44	9	3	2	0	0	85	6	824
2017	CS-04	38	43	11	4	2	0	1	82	6	81
2014	CS	42	41	11	4	2	0	0	83	6	2394
2014	CS-01	42	37	11	5	4	1	0	79	9	457
2014	CS-02	42	41	10	4	2	0	0	83	6	1023
2014	CS-03	42	43	11	3	2	0	0	85	5	821
2014	CS-04	42	39	12	5	1	0	0	82	7	76

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	41	12	4	2	1	82	6	2021
2020	CS-01	48	40	6	4	1	1	89	5	293
2020	CS-02	42	38	12	5	2	2	81	7	822
2020	CS-03	36	44	13	4	1	1	81	6	804
2020	CS-04	37	45	11	4	1	2	84	5	84
2019	CS	34	41	16	5	2	1	76	7	2148
2019	CS-01	43	37	15	3	1	1	81	4	338
2019	CS-02	34	39	18	5	2	1	75	7	906
2019	CS-03	31	44	16	6	2	1	75	8	778
2018	CS	28	44	17	7	2	1	73	9	2099
2018	CS-01	30	43	20	5	2	1	73	7	300
2018	CS-02	27	42	19	8	3	2	70	10	926
2018	CS-03	29	45	16	7	3	1	74	9	748
2018	CS-04	35	53	4	5	3	0	88	8	77
2017	CS	30	44	15	7	2	2	76	9	2272
2017	CS-01	32	39	15	8	4	2	73	12	322
2017	CS-02	29	44	16	7	1	3	75	9	1034
2017	CS-03	30	46	14	6	3	1	77	9	822
2017	CS-04	45	38	9	7	1	0	83	9	81
2014	CS	32	42	15	6	4	2	75	9	2396
2014	CS-01	31	39	13	9	6	2	71	15	457
2014	CS-02	31	42	16	4	3	3	75	8	1024
2014	CS-03	33	43	15	5	3	1	77	8	822
2014	CS-04	31	49	10	5	3	1	81	8	76

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	22	37	22	9	0	1	31	32	2021
2020	CS-01	8	13	30	28	19	1	1	47	22	290
2020	CS-02	8	18	35	26	10	0	2	37	27	822
2020	CS-03	10	26	40	17	4	0	1	22	37	805
2020	CS-04	20	34	31	9	6	0	0	15	53	86
2019	CS	10	23	38	19	8	1	1	27	34	2146
2019	CS-01	7	17	35	25	14	1	1	40	24	337
2019	CS-02	10	21	37	22	9	1	1	31	31	903
2019	CS-03	12	28	40	15	4	0	1	19	40	780
2018	CS	9	24	39	20	6	1	1	26	34	2100
2018	CS-01	9	18	36	26	11	0	0	37	27	301
2018	CS-02	8	20	39	23	7	1	2	31	29	926
2018	CS-03	11	28	42	13	4	0	1	18	39	750
2018	CS-04	13	41	35	8	3	1	0	10	55	78
2017	CS	9	23	38	18	8	1	4	28	33	2249
2017	CS-01	7	18	35	22	12	2	5	36	27	318
2017	CS-02	6	21	36	22	9	0	5	33	29	1025
2017	CS-03	12	25	40	14	6	0	2	21	38	813
2017	CS-04	9	37	41	7	5	0	1	12	46	81
2014	CS	9	24	37	19	8	1	2	27	34	2391
2014	CS-01	12	24	33	16	10	2	2	27	38	455
2014	CS-02	6	21	38	23	9	1	3	33	28	1022
2014	CS-03	9	28	39	17	5	0	1	22	38	821
2014	CS-04	17	34	38	7	3	0	1	9	52	76

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	4	10	22	37	23	2	2	63	15	2016
2020	CS-01	4	7	12	30	42	3	2	75	12	291
2020	CS-02	3	9	21	38	24	3	2	65	13	821
2020	CS-03	5	11	26	39	17	1	2	57	16	800
2020	CS-04	7	13	26	34	21	0	0	55	20	86
2019	CS	6	13	26	32	19	2	2	53	20	2130
2019	CS-01	6	9	20	32	28	2	2	63	16	335
2019	CS-02	5	12	27	31	21	2	3	54	18	898
2019	CS-03	8	17	27	33	13	1	1	47	25	772
2018	CS	6	15	27	31	17	2	2	50	22	2096
2018	CS-01	7	11	23	33	22	3	1	57	18	303
2018	CS-02	6	14	26	33	17	2	2	52	20	923
2018	CS-03	7	18	30	30	14	1	1	44	25	748
2018	CS-04	8	12	29	29	21	0	1	51	19	78
2017	CS	6	12	27	27	20	3	5	51	20	2240
2017	CS-01	8	13	23	21	25	5	5	51	23	318
2017	CS-02	4	12	25	29	20	4	7	54	18	1019
2017	CS-03	7	13	30	27	18	2	3	47	21	811
2017	CS-04	6	14	35	26	16	1	1	44	21	80
2014	CS	10	17	25	26	17	2	4	45	28	2388
2014	CS-01	19	23	23	16	12	3	4	30	45	455
2014	CS-02	8	14	23	29	19	3	5	52	23	1022
2014	CS-03	6	17	28	26	18	1	2	46	25	818
2014	CS-04	8	17	38	24	12	0	1	36	25	76

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	19	35	22	10	2	2	32	32	2025
2020	CS-01	9	12	27	23	21	6	2	48	23	292
2020	CS-02	10	16	34	24	11	1	3	37	27	821
2020	CS-03	13	25	38	19	4	0	1	23	38	808
2020	CS-04	12	20	38	17	10	0	2	29	32	86
2019	CS	15	25	34	15	8	1	2	24	41	2142
2019	CS-01	14	23	26	19	14	3	1	34	38	336
2019	CS-02	13	21	35	18	10	2	3	28	35	902
2019	CS-03	18	29	36	11	4	1	1	15	49	779
2018	CS	15	24	35	16	6	2	2	24	40	2097
2018	CS-01	15	18	34	17	11	4	1	30	35	299
2018	CS-02	14	21	35	17	8	2	3	26	37	926
2018	CS-03	15	29	36	15	4	1	1	18	45	750
2018	CS-04	14	22	40	19	5	0	0	24	36	78
2017	CS	13	25	34	16	6	2	4	24	40	2247
2017	CS-01	12	26	31	14	10	2	5	26	41	321
2017	CS-02	12	22	34	18	7	2	5	27	36	1021
2017	CS-03	15	29	34	16	4	1	2	20	45	813
2017	CS-04	10	28	39	17	5	0	1	23	38	80
2014	CS	15	25	33	16	7	2	3	24	41	2387
2014	CS-01	16	24	28	15	9	3	4	25	44	454
2014	CS-02	12	22	33	17	9	2	4	27	37	1019
2014	CS-03	17	28	35	14	4	0	1	19	46	821
2014	CS-04	17	18	38	17	7	1	1	24	36	76

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	12	32	32	16	1	1	48	19	2017
2020	CS-01	4	5	19	33	36	1	2	71	9	290
2020	CS-02	5	8	28	38	18	1	1	58	13	819
2020	CS-03	9	17	41	26	7	0	0	33	26	804
2020	CS-04	9	33	33	16	9	0	0	26	42	86
2019	CS	7	14	33	30	13	1	1	45	21	2138
2019	CS-01	4	8	22	35	27	2	2	64	13	337
2019	CS-02	5	11	31	34	16	0	2	52	17	899
2019	CS-03	10	19	40	25	5	0	1	31	29	777
2018	CS	6	16	35	29	12	1	1	42	22	2096
2018	CS-01	5	9	30	33	20	2	1	54	15	299
2018	CS-02	4	13	30	34	16	1	2	51	18	925
2018	CS-03	9	21	41	22	6	0	1	29	30	749
2018	CS-04	5	22	45	23	5	0	0	28	27	78
2017	CS	6	14	34	29	13	1	3	43	21	2232
2017	CS-01	6	9	28	30	19	3	5	54	16	316
2017	CS-02	5	12	29	33	15	1	5	52	17	1016
2017	CS-03	9	18	41	22	8	0	1	30	27	807
2017	CS-04	6	22	39	25	5	0	2	30	29	81
2014	CS	6	14	34	29	13	1	3	44	21	2382
2014	CS-01	6	9	29	30	18	4	4	52	16	452
2014	CS-02	5	12	30	33	15	1	3	51	17	1019
2014	CS-03	9	17	39	25	9	0	1	34	26	818
2014	CS-04	7	24	41	18	9	0	1	28	31	76

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	19	29	24	15	1	1	41	30	2017
2020	CS-01	8	11	15	27	36	2	1	65	20	291
2020	CS-02	7	16	28	30	17	1	1	48	24	817
2020	CS-03	13	24	35	20	6	1	1	27	38	805
2020	CS-04	13	27	34	14	12	0	1	26	40	86
2019	CS	12	18	33	23	12	1	1	36	31	2139
2019	CS-01	10	10	25	26	24	2	2	53	21	336
2019	CS-02	10	15	31	28	14	1	2	43	26	902
2019	CS-03	14	26	36	17	6	0	1	23	41	776
2018	CS	13	22	31	20	10	1	2	32	36	2096
2018	CS-01	13	16	29	22	17	1	2	41	29	300
2018	CS-02	11	19	31	24	12	1	2	37	31	924
2018	CS-03	16	27	32	16	6	0	1	23	44	748
2018	CS-04	10	29	36	14	9	1	0	23	40	78
2017	CS	11	19	32	21	11	1	4	34	32	2237
2017	CS-01	10	16	29	21	16	3	4	40	29	316
2017	CS-02	10	17	29	24	13	1	5	40	28	1017
2017	CS-03	13	24	35	17	8	1	2	26	39	811
2017	CS-04	7	21	38	22	8	0	4	31	30	80
2014	CS	13	21	31	20	11	1	3	32	36	2385
2014	CS-01	16	21	27	17	14	2	4	33	39	453
2014	CS-02	10	18	29	24	13	2	4	39	30	1021
2014	CS-03	13	25	35	18	7	1	1	25	39	818
2014	CS-04	16	28	34	9	8	0	5	18	46	76

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	5	11	25	33	21	3	2	57	16	2015
2020	CS-01	4	4	14	27	40	9	2	75	10	292
2020	CS-02	3	11	23	34	22	4	3	60	15	818
2020	CS-03	7	12	30	34	14	1	2	50	20	803
2020	CS-04	6	15	35	30	14	0	0	44	21	84
2019	CS	7	13	28	28	19	2	2	50	20	2128
2019	CS-01	6	8	19	29	31	5	2	64	16	332
2019	CS-02	5	11	26	29	21	3	3	54	18	899
2019	CS-03	8	15	35	27	12	1	1	40	24	772
2018	CS	6	14	26	31	18	2	2	51	21	2093
2018	CS-01	6	11	18	31	28	4	2	63	18	299
2018	CS-02	5	13	23	33	19	3	3	56	20	923
2018	CS-03	7	16	32	30	13	1	1	44	24	750
2018	CS-04	7	13	37	28	14	0	1	43	20	76
2017	CS	5	12	26	29	21	4	5	54	18	2246
2017	CS-01	4	7	19	27	30	9	5	66	12	319
2017	CS-02	4	10	23	31	22	4	6	59	16	1020
2017	CS-03	6	15	31	27	16	2	4	46	21	814
2017	CS-04	7	16	33	30	9	1	4	41	25	80
2014	CS	5	11	24	31	21	3	5	57	18	2387
2014	CS-01	7	8	19	24	30	5	7	61	17	455
2014	CS-02	5	10	22	31	22	3	6	59	17	1020
2014	CS-03	5	13	28	36	14	2	3	53	18	820
2014	CS-04	7	19	32	25	15	0	3	41	26	75

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	17	34	25	12	2	2	39	26	2020
2020	CS-01	7	16	21	26	24	3	3	53	25	291
2020	CS-02	7	13	33	29	13	3	2	44	21	822
2020	CS-03	10	20	39	22	7	1	1	29	31	803
2020	CS-04	8	17	45	21	6	1	1	27	26	86
2019	CS	11	18	38	20	9	2	2	30	30	2148
2019	CS-01	11	19	30	20	16	2	1	38	31	337
2019	CS-02	10	15	36	22	11	3	2	35	27	907
2019	CS-03	13	21	43	18	3	1	1	22	34	779
2018	CS	11	22	35	20	8	2	2	30	34	2103
2018	CS-01	10	19	32	20	14	3	1	36	30	300
2018	CS-02	11	20	32	22	10	3	2	34	32	929
2018	CS-03	12	26	37	18	5	1	1	23	39	751
2018	CS-04	5	22	46	21	5	1	0	26	27	78
2017	CS	11	21	35	18	8	2	4	28	34	2252
2017	CS-01	15	21	31	16	10	4	3	28	39	321
2017	CS-02	9	19	34	21	10	3	5	33	30	1024
2017	CS-03	12	25	37	16	6	2	3	23	39	815
2017	CS-04	11	15	48	16	6	0	4	23	27	80
2014	CS	13	21	33	19	9	3	3	29	36	2387
2014	CS-01	16	21	29	13	11	4	5	27	42	453
2014	CS-02	11	19	30	22	11	3	4	35	32	1021
2014	CS-03	13	23	39	17	6	1	1	23	37	821
2014	CS-04	9	20	40	20	7	1	3	28	31	75

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	4	10	32	34	19	0	1	53	14	2024
2020	CS-01	6	11	27	25	28	1	2	55	17	291
2020	CS-02	4	10	31	34	20	1	1	55	13	821
2020	CS-03	4	10	34	37	14	0	1	51	14	808
2020	CS-04	3	10	36	31	19	0	0	50	14	86
2019	CS	4	9	31	34	19	1	2	54	14	2142
2019	CS-01	5	14	26	30	23	1	1	54	20	337
2019	CS-02	4	8	29	34	21	2	2	57	13	900
2019	CS-03	4	9	34	35	15	1	2	51	13	779

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	40	16	9	3	2	0	71	13	2018
2020	CS-01	43	35	12	5	2	3	0	80	7	291
2020	CS-02	33	38	16	8	3	2	0	72	12	821
2020	CS-03	22	44	18	10	4	1	0	67	14	804
2020	CS-04	19	42	17	19	4	0	0	61	23	84
2019	CS	20	37	21	14	5	2	0	59	19	2134
2019	CS-01	34	35	18	8	4	1	0	70	13	337
2019	CS-02	21	38	21	12	5	3	1	61	18	899
2019	CS-03	14	39	23	17	5	1	0	54	23	773

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	29	7	5	3	1	0	85	8	2017
2020	CS-01	61	23	6	5	3	1	0	85	8	293
2020	CS-02	51	31	8	5	4	1	0	83	9	820
2020	CS-03	58	28	7	4	2	0	0	86	7	802
2020	CS-04	60	31	2	2	4	1	0	92	6	84
2019	CS	49	29	9	7	4	1	0	79	12	2139
2019	CS-01	54	28	7	6	5	0	0	82	11	336
2019	CS-02	46	29	11	7	4	2	0	77	11	903
2019	CS-03	49	31	7	7	4	1	0	81	12	774
2018	CS	43	33	10	8	5	1	0	76	14	2101
2018	CS-01	47	31	10	5	6	1	0	79	12	303
2018	CS-02	39	34	11	9	7	1	0	73	16	927
2018	CS-03	45	34	9	8	3	0	0	80	11	747
2018	CS-04	54	29	8	5	4	0	0	83	9	78
2017	CS	45	36	8	6	4	1	0	81	10	2273
2017	CS-01	43	36	7	7	6	1	0	80	13	323
2017	CS-02	43	36	9	6	5	1	0	79	11	1034
2017	CS-03	47	36	7	6	3	0	0	84	9	823
2017	CS-04	48	32	9	6	4	1	0	81	10	80
2014	CS	50	28	8	8	5	0	0	79	13	2394
2014	CS-01	53	21	7	11	6	1	0	75	17	457
2014	CS-02	47	29	8	9	6	0	0	76	16	1023
2014	CS-03	52	32	7	6	4	0	0	84	10	821
2014	CS-04	49	33	10	3	4	0	1	83	7	76

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	30	6	3	1	0	90	4	2017
2020	CS-01	68	22	5	2	2	0	90	4	292
2020	CS-02	57	32	6	3	1	0	90	5	819
2020	CS-03	61	29	6	3	1	0	90	4	803
2020	CS-04	57	33	6	3	1	0	90	5	86
2019	CS	53	32	7	5	3	0	85	8	2139
2019	CS-01	61	25	7	4	3	0	85	7	336
2019	CS-02	52	32	7	6	3	0	85	8	900
2019	CS-03	50	36	6	5	2	0	86	7	778
2018	CS	47	36	8	6	2	0	84	8	2100
2018	CS-01	53	34	7	3	2	0	88	5	302
2018	CS-02	46	37	7	6	3	1	84	9	928
2018	CS-03	46	37	9	7	1	0	83	8	745
2018	CS-04	53	31	8	5	3	1	84	8	78
2017	CS	44	42	7	5	2	0	86	7	2271
2017	CS-01	45	39	7	6	2	1	85	8	322
2017	CS-02	46	39	8	4	2	0	86	7	1033
2017	CS-03	42	44	7	5	2	0	86	7	822
2017	CS-04	43	47	5	2	2	0	90	5	81
2014	CS	46	39	7	5	2	0	85	7	2395
2014	CS-01	47	36	9	6	2	0	83	8	457
2014	CS-02	47	38	8	5	2	0	85	7	1023
2014	CS-03	45	43	5	5	2	0	87	7	822
2014	CS-04	43	45	7	4	1	0	88	5	76

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	34	8	3	1	1	0	87	5	2010
2020	CS-01	59	25	10	3	2	1	0	85	5	291
2020	CS-02	48	35	9	5	1	1	0	85	6	817
2020	CS-03	54	36	7	2	1	0	0	90	3	799
2020	CS-04	60	33	4	2	0	0	1	94	2	85
2019	CS	45	37	10	4	2	1	0	84	6	2147
2019	CS-01	49	33	10	5	3	1	0	82	8	335
2019	CS-02	42	38	12	3	2	1	0	81	6	905
2019	CS-03	47	39	8	4	1	1	0	86	6	781
2018	CS	39	42	11	4	3	1	0	82	6	2104
2018	CS-01	40	38	13	3	4	1	1	80	7	302
2018	CS-02	36	42	12	5	3	2	1	80	8	928
2018	CS-03	40	45	10	2	1	1	0	86	4	749
2018	CS-04	51	37	4	5	3	0	0	88	8	78

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	37	9	4	2	1	0	86	5	2011
2020	CS-01	54	33	8	2	2	1	1	88	4	289
2020	CS-02	48	36	9	4	2	1	0	85	6	815
2020	CS-03	45	39	9	4	2	1	0	85	6	803
2020	CS-04	42	48	7	2	1	0	0	90	3	86
2019	CS	44	39	10	4	2	1	0	84	6	2136
2019	CS-01	47	37	9	3	3	1	1	86	5	337
2019	CS-02	44	36	12	4	2	2	0	82	6	900
2019	CS-03	43	41	9	5	2	1	0	85	6	773
2018	CS	47	37	10	3	2	1	0	85	6	2099
2018	CS-01	52	34	9	2	2	1	0	87	4	302
2018	CS-02	44	37	10	4	3	1	0	82	8	927
2018	CS-03	48	38	9	3	1	1	0	87	4	747
2018	CS-04	51	37	8	1	1	0	1	89	3	76
2017	CS	45	40	9	3	1	2	0	87	4	2268
2017	CS-01	46	36	11	3	1	2	0	84	5	322
2017	CS-02	44	40	10	3	1	3	0	86	4	1032
2017	CS-03	45	42	8	2	1	2	0	88	4	821
2017	CS-04	52	38	4	2	1	1	1	92	4	81
2014	CS	51	34	9	3	1	1	0	87	4	2395
2014	CS-01	55	30	9	4	2	2	0	86	5	456
2014	CS-02	49	34	9	3	2	2	0	85	5	1024
2014	CS-03	52	35	8	2	1	1	0	89	3	822
2014	CS-04	53	37	7	3	0	1	0	91	3	76

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	31	10	2	1	4	0	86	4	2018
2020	CS-01	53	29	10	2	2	2	1	85	4	290
2020	CS-02	50	31	10	3	2	4	0	85	5	821
2020	CS-03	51	33	10	3	1	3	0	86	4	803
2020	CS-04	57	27	9	1	2	2	1	87	4	86
2019	CS	50	32	11	2	1	3	1	85	4	2141
2019	CS-01	51	32	9	3	2	2	1	85	5	338
2019	CS-02	49	30	13	2	2	3	1	83	4	903
2019	CS-03	51	34	10	2	1	2	0	86	3	775
2018	CS	47	34	11	2	2	3	1	84	4	2097
2018	CS-01	49	34	10	2	1	3	0	87	3	301
2018	CS-02	45	35	11	3	3	2	1	82	6	927
2018	CS-03	49	35	10	1	1	2	0	86	3	747
2018	CS-04	55	28	12	0	3	1	1	85	3	76
2017	CS	44	36	12	2	1	4	1	84	3	2271
2017	CS-01	43	33	13	3	2	6	1	81	5	321
2017	CS-02	43	37	12	3	1	4	0	84	4	1032
2017	CS-03	47	36	11	1	1	3	1	86	2	824
2017	CS-04	42	43	7	1	1	4	1	90	3	81
2014	CS	52	31	10	3	2	3	1	85	4	2394
2014	CS-01	52	26	12	3	3	3	1	82	6	456
2014	CS-02	49	31	10	3	2	4	1	84	5	1023
2014	CS-03	54	31	9	2	1	2	0	88	3	822
2014	CS-04	47	36	11	0	0	7	0	89	0	76

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	62	28	6	2	1	0	90	3	2022
2020	CS-01	66	25	6	1	2	0	91	3	291
2020	CS-02	61	29	7	2	2	0	90	4	820
2020	CS-03	61	30	6	2	1	0	91	3	808
2020	CS-04	71	22	5	1	1	0	93	2	85
2019	CS	55	34	7	3	2	0	89	4	2143
2019	CS-01	60	29	6	1	2	1	90	4	338
2019	CS-02	53	35	8	2	2	0	88	4	905
2019	CS-03	54	35	6	3	1	0	89	5	775
2018	CS	50	36	8	3	2	0	86	6	2090
2018	CS-01	52	34	9	2	2	0	87	4	302
2018	CS-02	48	37	8	4	3	0	85	7	925
2018	CS-03	51	37	7	4	1	0	88	5	742
2018	CS-04	68	20	8	1	3	0	88	4	74
2017	CS	50	38	7	3	2	0	88	5	2268
2017	CS-01	49	35	9	5	2	0	83	7	322
2017	CS-02	49	38	7	3	1	1	88	5	1031
2017	CS-03	50	38	5	3	3	0	89	6	822
2017	CS-04	54	37	5	2	1	0	91	4	81
2014	CS	55	32	7	4	2	0	87	6	2395
2014	CS-01	54	29	10	5	2	1	83	7	457
2014	CS-02	53	32	8	4	2	0	85	7	1024
2014	CS-03	57	34	5	3	1	0	91	4	821
2014	CS-04	64	26	5	4	0	0	91	4	76

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	22	11	3	3	6	4	81	7	2023
2020	CS-01	53	16	11	2	4	9	4	80	7	292
2020	CS-02	46	24	11	4	4	7	4	79	8	822
2020	CS-03	55	21	11	3	2	5	3	83	6	806
2020	CS-04	58	26	6	2	1	2	5	90	4	85

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	31	12	2	2	5	1	83	4	2027
2020	CS-01	54	26	11	1	2	5	1	85	3	292
2020	CS-02	48	29	12	2	3	6	1	82	5	822
2020	CS-03	45	34	12	3	1	4	1	83	4	809
2020	CS-04	42	41	10	2	1	1	2	86	4	86

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	28	10	4	3	5	2	82	7	2019
2020	CS-01	51	30	8	2	3	5	1	86	6	290
2020	CS-02	46	28	10	5	4	4	2	80	9	819
2020	CS-03	49	28	10	4	2	5	3	83	6	807
2020	CS-04	51	29	9	1	4	2	4	85	5	85

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	4	12	23	15	35	12	0	17	57	26
2020	CS-02	0	7	27	7	47	13	0	8	62	15

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	33	16	5	2	5	3	74	8	2022
2020	CS-01	42	28	12	5	2	7	3	78	8	293
2020	CS-02	34	33	17	5	3	5	3	73	8	818
2020	CS-03	33	35	17	6	2	4	4	73	8	807
2020	CS-04	38	34	13	5	1	7	2	79	6	86
2019	CS	34	31	16	6	5	4	3	70	12	2145
2019	CS-01	42	30	12	4	6	4	2	77	11	336
2019	CS-02	34	29	17	6	4	5	5	70	11	904
2019	CS-03	29	35	17	7	6	4	2	68	13	781
2018	CS	25	36	20	8	5	5	2	65	14	2102
2018	CS-01	32	33	21	4	5	3	2	69	10	301
2018	CS-02	22	36	20	8	5	6	3	64	15	928
2018	CS-03	24	37	20	8	5	4	1	65	14	748
2018	CS-04	35	31	12	6	6	5	5	73	14	78
2017	CS	31	35	15	7	5	4	3	71	12	2270
2017	CS-01	32	35	13	7	6	4	4	72	14	323
2017	CS-02	32	34	15	7	5	5	3	71	13	1032
2017	CS-03	29	38	15	7	4	3	3	72	12	822
2017	CS-04	36	24	22	3	5	5	5	67	8	80
2014	CS	36	33	13	8	4	4	2	74	13	2394
2014	CS-01	38	30	13	7	5	5	2	73	13	457
2014	CS-02	35	33	12	8	5	4	3	73	14	1023
2014	CS-03	36	36	13	8	3	3	2	75	11	821
2014	CS-04	33	30	13	9	8	5	1	68	18	76

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	34	12	6	3	3	2	79	9	2015
2020	CS-01	49	27	10	4	4	5	1	81	9	291
2020	CS-02	40	33	12	6	3	4	2	77	10	817
2020	CS-03	41	36	11	6	2	1	2	80	8	804
2020	CS-04	39	38	11	7	1	2	2	80	9	85
2019	CS	38	36	14	6	2	3	2	77	9	2149
2019	CS-01	43	33	11	5	3	3	1	80	9	336
2019	CS-02	37	34	14	6	3	4	2	75	10	906
2019	CS-03	36	38	14	6	2	2	1	77	8	781
2018	CS	34	41	14	6	2	2	1	77	9	2101
2018	CS-01	37	39	13	5	2	3	1	79	8	301
2018	CS-02	31	42	13	7	3	3	1	76	11	928
2018	CS-03	37	40	14	6	2	1	1	79	8	747
2018	CS-04	40	37	14	6	3	0	0	77	9	78
2017	CS	39	38	11	6	2	2	1	80	8	2269
2017	CS-01	39	37	9	8	3	2	1	79	12	321
2017	CS-02	37	40	11	6	2	3	2	80	8	1032
2017	CS-03	42	37	11	5	2	1	1	82	7	822
2017	CS-04	46	28	12	6	4	4	0	77	10	81
2014	CS	41	37	10	5	2	3	1	82	8	2396
2014	CS-01	44	36	9	4	3	4	0	84	7	456
2014	CS-02	38	36	11	6	3	4	2	79	9	1025
2014	CS-03	44	39	8	5	2	2	0	84	7	822
2014	CS-04	41	41	7	8	3	1	0	83	11	76

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	34	12	3	2	2	0	82	5	2020
2020	CS-01	52	30	10	2	3	1	1	84	6	292
2020	CS-02	46	33	13	4	2	2	0	81	6	821
2020	CS-03	45	37	12	3	1	2	0	84	5	803
2020	CS-04	49	34	14	2	1	0	0	83	3	86
2019	CS	39	37	16	4	2	2	0	78	6	2141
2019	CS-01	46	36	11	4	1	2	0	83	5	335
2019	CS-02	38	36	17	4	2	2	1	76	6	905
2019	CS-03	37	39	16	4	2	1	0	77	6	776
2018	CS	37	38	16	5	3	2	0	76	8	2101
2018	CS-01	39	39	14	4	3	2	0	79	7	300
2018	CS-02	34	37	17	5	4	3	0	74	9	926
2018	CS-03	40	38	16	5	2	1	0	77	6	749
2018	CS-04	45	40	9	4	3	0	0	85	6	78

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	29	15	7	5	9	2	69	14	2024
2020	CS-01	41	25	13	5	5	10	1	74	11	293
2020	CS-02	32	27	16	8	6	10	1	66	16	819
2020	CS-03	29	33	15	7	5	8	3	70	13	808
2020	CS-04	29	29	16	5	6	9	6	68	12	86
2019	CS	27	29	19	9	7	8	2	62	18	2151
2019	CS-01	38	28	16	6	7	4	1	69	14	337
2019	CS-02	27	27	19	8	7	11	2	61	17	908
2019	CS-03	21	32	18	11	8	7	2	59	21	780
2018	CS	23	30	20	10	8	7	2	58	20	2094
2018	CS-01	26	33	18	8	8	6	1	63	17	297
2018	CS-02	23	29	19	10	9	8	1	58	21	924
2018	CS-03	22	30	22	11	6	6	3	56	19	747
2018	CS-04	27	35	10	10	10	8	0	67	22	78
2017	CS	23	27	19	10	8	12	2	57	20	2271
2017	CS-01	27	28	14	8	8	14	1	65	19	322
2017	CS-02	23	27	22	9	7	11	2	56	19	1033
2017	CS-03	22	27	19	11	8	11	1	56	22	822
2017	CS-04	26	22	15	11	6	17	2	60	22	81
2014	CS	21	27	18	12	10	10	2	54	25	2393
2014	CS-01	25	28	17	13	9	9	0	58	23	455
2014	CS-02	20	25	19	11	11	12	3	52	26	1024
2014	CS-03	20	30	19	13	9	8	1	55	24	822
2014	CS-04	17	29	20	12	7	14	1	55	22	76

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	42	4	7	1	87	9	2026
2020	CS-01	57	34	3	5	0	91	6	292
2020	CS-02	47	39	5	7	2	86	9	823
2020	CS-03	40	48	2	8	2	88	10	807
2020	CS-04	35	50	7	8	0	85	8	86

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	39	9	8	2	0	1	81	11	2025
2020	CS-01	47	34	10	7	2	1	0	82	8	292
2020	CS-02	43	37	9	8	2	0	0	81	10	820
2020	CS-03	37	43	7	9	2	0	1	81	12	809
2020	CS-04	38	41	9	10	1	0	0	79	12	86
2019	CS	45	37	7	8	3	0	0	82	11	2153
2019	CS-01	51	37	4	6	2	0	0	88	8	337
2019	CS-02	46	39	7	6	2	0	0	85	8	907
2019	CS-03	43	34	9	10	4	0	0	78	14	783
2017	CS	40	38	8	9	5	0	0	78	14	2268
2017	CS-01	37	38	6	12	6	0	0	76	18	322
2017	CS-02	42	38	7	8	4	0	0	80	13	1030
2017	CS-03	39	37	9	10	5	0	0	76	15	822
2017	CS-04	40	38	11	7	4	0	0	78	11	81
2014	CS	46	34	7	8	5	0	0	80	13	2393
2014	CS-01	47	38	6	6	4	0	0	84	10	456
2014	CS-02	47	33	7	7	5	0	0	81	12	1023
2014	CS-03	47	33	5	9	6	0	0	79	15	821
2014	CS-04	34	39	9	9	8	0	0	74	17	76

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	36	8	5	2	0	0	85	7	2012
2020	CS-01	53	33	8	3	1	0	1	88	4	289
2020	CS-02	48	37	8	6	2	0	0	84	8	817
2020	CS-03	47	36	9	5	2	0	0	84	7	803
2020	CS-04	50	34	8	7	0	1	0	85	7	86
2019	CS	50	35	8	4	2	0	0	85	6	2140
2019	CS-01	58	30	7	3	1	1	0	89	4	335
2019	CS-02	48	36	9	5	2	0	0	85	6	903
2019	CS-03	50	35	7	4	3	0	0	85	7	776
2017	CS	49	37	8	5	1	1	0	86	6	2269
2017	CS-01	49	35	9	5	2	0	0	84	7	321
2017	CS-02	48	39	8	4	1	0	0	87	5	1033
2017	CS-03	50	35	7	5	1	1	0	86	6	822
2017	CS-04	51	35	5	5	1	3	0	88	6	80
2014	CS	51	36	8	4	2	0	0	87	6	2393
2014	CS-01	50	37	9	3	2	0	0	87	5	457
2014	CS-02	49	37	8	4	2	0	0	86	6	1023
2014	CS-03	53	35	7	3	2	0	0	88	5	820
2014	CS-04	55	25	12	8	0	0	0	80	8	76

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	75	17	3	2	1	1	1	94	3	2027
2020	CS-01	83	11	2	2	1	1	0	95	2	292
2020	CS-02	74	19	3	2	1	1	1	94	3	823
2020	CS-03	73	17	4	2	1	1	2	93	4	808
2020	CS-04	74	13	6	1	1	0	5	91	2	86
2017	CS	63	22	6	3	2	1	2	88	5	2270
2017	CS-01	62	28	4	2	1	1	2	93	3	323
2017	CS-02	64	22	6	3	2	2	2	89	5	1032
2017	CS-03	63	20	7	4	3	1	2	86	6	821
2017	CS-04	61	24	7	2	2	1	1	87	5	81
2014	CS	68	20	4	4	2	1	2	90	6	2393
2014	CS-01	66	24	4	3	0	0	2	92	4	456
2014	CS-02	66	21	4	3	2	1	2	90	5	1022
2014	CS-03	70	16	5	5	2	1	1	88	7	822
2014	CS-04	68	12	5	8	4	0	3	82	12	76

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	23	11	4	3	12	4	78	8	2026
2020	CS-01	47	17	8	4	4	13	7	80	10	293
2020	CS-02	43	23	10	4	3	13	4	80	8	824
2020	CS-03	39	26	13	3	3	11	4	77	8	805
2020	CS-04	40	24	16	5	3	10	1	72	9	86
2019	CS	44	22	12	5	3	11	3	78	9	2151
2019	CS-01	46	17	10	6	4	12	5	75	13	338
2019	CS-02	46	21	12	4	3	13	3	79	7	906
2019	CS-03	41	27	12	5	3	9	3	77	9	781

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	2028
2020	CS-02	7	93	824
2020	CS-03	7	93	809
2019	CS	9	91	2148
2019	CS-01	8	92	337
2019	CS-02	9	91	904
2019	CS-03	11	89	781
2018	CS	10	90	2111
2018	CS-01	9	91	304
2018	CS-02	9	91	929
2018	CS-03	10	90	752
2018	CS-04	12	88	78

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	45	55	132
2020	CS-02	53	47	58
2020	CS-03	42	58	53
2019	CS	52	48	199
2019	CS-02	61	39	80
2019	CS-03	43	57	86
2018	CS	56	44	207
2018	CS-02	56	44	87
2018	CS-03	52	48	77

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	52	48	132
2020	CS-02	52	48	58
2020	CS-03	55	45	53
2019	CS	55	45	199
2019	CS-02	59	41	80
2019	CS-03	56	44	86
2018	CS	56	44	207
2018	CS-02	62	38	87
2018	CS-03	53	47	77

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	132
2020	CS-03	21	79	53
2019	CS	9	91	199
2019	CS-03	13	87	86
2018	CS	7	93	207
2018	CS-01	0	100	28
2018	CS-03	13	87	77

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	199
2019	CS-02	100	80
2019	CS-03	100	86
2018	CS	100	207
2018	CS-02	100	87
2018	CS-03	100	77

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	8	92	132
2020	CS-02	9	91	58
2019	CS	5	95	199
2019	CS-02	6	94	80
2018	CS	8	92	207
2018	CS-02	8	92	87
2018	CS-03	6	94	77

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	3	97	199
2019	CS-03	0	100	86

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	5	95	132
2019	CS	6	94	199
2019	CS-02	8	93	80
2018	CS	3	97	207

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	41	59	132
2020	CS-02	41	59	58
2020	CS-03	42	58	53
2019	CS	38	62	196
2019	CS-02	39	61	80
2019	CS-03	37	63	84
2018	CS	38	63	208
2018	CS-02	37	63	87
2018	CS-03	37	63	78

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	42	58	132
2020	CS-02	40	60	58
2020	CS-03	49	51	53
2019	CS	43	57	196
2019	CS-02	41	59	80
2019	CS-03	45	55	84
2018	CS	37	63	208
2018	CS-02	39	61	87
2018	CS-03	32	68	78

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	45	55	132
2020	CS-02	50	50	58
2020	CS-03	45	55	53
2019	CS	36	64	196
2019	CS-02	41	59	80
2019	CS-03	31	69	84
2018	CS	43	57	208
2018	CS-02	46	54	87
2018	CS-03	38	62	78

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	33	67	132
2020	CS-02	33	67	58
2020	CS-03	32	68	53
2019	CS	37	63	196
2019	CS-02	43	58	80
2019	CS-03	33	67	84
2018	CS	38	62	208
2018	CS-02	38	62	87
2018	CS-03	38	62	78

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	32	68	132
2020	CS-02	34	66	58
2020	CS-03	32	68	53
2019	CS	32	68	196
2019	CS-02	36	64	80
2019	CS-03	33	67	84
2018	CS	28	72	208
2018	CS-02	33	67	87
2018	CS-03	28	72	78

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	48	52	132
2020	CS-02	45	55	58
2020	CS-03	58	42	53
2019	CS	48	52	196
2019	CS-02	44	56	80
2019	CS-03	54	46	84
2018	CS	55	45	208
2018	CS-02	53	47	87
2018	CS-03	60	40	78

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	29	71	132
2020	CS-02	26	74	58
2020	CS-03	38	62	53
2019	CS	29	71	196
2019	CS-02	21	79	80
2019	CS-03	37	63	84
2018	CS	32	68	208
2018	CS-02	26	74	87
2018	CS-03	41	59	78

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	CS	100	132
2020	CS-02	100	58
2020	CS-03	100	53

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	6	94	132
2019	CS	5	95	196
2018	CS	6	94	208
2018	CS-02	7	93	87

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	132
2020	CS-03	11	89	53
2019	CS	11	89	196
2019	CS-02	13	88	80
2019	CS-03	8	92	84
2018	CS	12	88	208
2018	CS-02	13	87	87
2018	CS-03	12	88	78

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	48	52	132
2020	CS-02	48	52	58
2020	CS-03	42	58	53
2019	CS	44	56	196
2019	CS-02	51	49	80
2019	CS-03	35	65	84
2018	CS	50	50	208
2018	CS-02	62	38	87
2018	CS-03	42	58	78

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	19	81	132
2020	CS-02	14	86	58
2020	CS-03	23	77	53
2019	CS	19	81	196
2019	CS-02	19	81	80
2019	CS-03	17	83	84
2018	CS	25	75	208
2018	CS-02	24	76	87
2018	CS-03	29	71	78

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	14	86	132
2020	CS-02	17	83	58
2020	CS-03	11	89	53
2019	CS	13	87	196
2019	CS-01	24	76	25
2019	CS-02	19	81	80
2018	CS	10	90	208
2018	CS-01	18	82	28
2018	CS-02	13	87	87

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	47	53	132
2020	CS-02	47	53	58
2020	CS-03	57	43	53
2019	CS	49	51	196
2019	CS-02	40	60	80
2019	CS-03	57	43	84
2018	CS	51	49	207
2018	CS-02	49	51	87
2018	CS-03	53	47	77

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	24	76	132
2020	CS-02	24	76	58
2020	CS-03	30	70	53
2019	CS	26	74	196
2019	CS-02	21	79	80
2019	CS-03	31	69	84
2018	CS	28	72	207
2018	CS-02	24	76	87
2018	CS-03	35	65	77

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	8	92	132
2020	CS-02	9	91	58
2020	CS-03	9	91	53
2019	CS	5	95	196
2019	CS-01	0	100	25
2019	CS-03	10	90	84
2018	CS	5	95	207
2018	CS-02	6	94	87
2018	CS-03	6	94	77

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	17	83	132
2020	CS-02	22	78	58
2020	CS-03	13	87	53
2019	CS	17	83	196
2019	CS-02	16	84	80
2019	CS-03	17	83	84
2018	CS	18	82	207
2018	CS-02	24	76	87
2018	CS-03	12	88	77

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	132
2020	CS-02	9	91	58
2020	CS-03	11	89	53
2019	CS	9	91	196
2019	CS-02	8	93	80
2019	CS-03	12	88	84
2018	CS	13	87	207
2018	CS-02	13	87	87
2018	CS-03	16	84	77

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	4	96	196
2018	CS	5	95	207
2018	CS-02	7	93	87

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	132
2020	CS-02	14	86	58
2019	CS	15	85	196
2019	CS-02	20	80	80
2019	CS-03	13	87	84
2018	CS	14	86	207
2018	CS-02	17	83	87
2018	CS-03	13	87	77

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	8	92	132
2019	CS	8	92	196
2019	CS-02	9	91	80
2019	CS-03	7	93	84
2018	CS	11	89	207
2018	CS-02	13	87	87
2018	CS-03	12	88	77

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	30	70	132
2020	CS-02	33	67	58
2020	CS-03	26	74	53
2019	CS	28	72	196
2019	CS-02	34	66	80
2019	CS-03	23	77	84
2018	CS	26	74	207
2018	CS-02	28	72	87
2018	CS-03	19	81	77

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	87	188
2018	CS	7	93	197
2018	CS-02	9	91	80
2018	CS-03	7	93	75

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	19	81	188
2018	CS	19	81	197
2018	CS-02	18	83	80
2018	CS-03	17	83	75

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	8	92	197
2018	CS-02	9	91	80

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	188
2018	CS	6	94	197

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	87	188
2018	CS	7	93	197
2018	CS-02	10	90	80

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	10	90	188
2018	CS	7	93	197
2018	CS-02	6	94	80
2018	CS-03	9	91	75

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	11	89	197
2018	CS-02	14	86	80
2018	CS-03	8	92	75

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	188
2018	CS	10	90	197
2018	CS-02	10	90	80
2018	CS-03	8	92	75

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	188
2018	CS	15	85	197
2018	CS-02	9	91	80
2018	CS-03	19	81	75

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	27	73	188
2018	CS	29	71	197
2018	CS-02	30	70	80
2018	CS-03	28	72	75

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	188
2018	CS	11	89	197
2018	CS-02	15	85	80
2018	CS-03	9	91	75

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	188
2018	CS	44	56	197
2018	CS-02	45	55	80
2018	CS-03	36	64	75

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	54	46	188
2018	CS	58	42	197
2018	CS-02	59	41	80
2018	CS-03	60	40	75

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	4	96	188
2018	CS	7	93	197
2018	CS-02	6	94	80
2018	CS-03	9	91	75

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	11	89	188
2018	CS	15	85	197
2018	CS-02	14	86	80
2018	CS-03	13	87	75

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	18	14	3	3	25	7	72	8	2024
2020	CS-01	39	18	10	0	3	23	7	81	5	292
2020	CS-02	32	18	14	3	2	24	8	72	8	822
2020	CS-03	28	19	14	4	3	25	7	70	10	807
2020	CS-04	15	19	18	5	2	33	8	58	12	85
2019	CS	26	18	16	4	4	23	9	65	12	2148
2019	CS-01	34	20	12	3	4	18	10	75	9	338
2019	CS-02	26	16	17	3	3	27	9	64	10	906
2019	CS-03	24	20	18	6	5	20	7	61	15	779
2018	CS	20	19	20	5	4	24	8	58	12	2100
2018	CS-01	25	24	15	2	5	22	7	69	9	302
2018	CS-02	19	18	21	4	4	25	8	56	12	924
2018	CS-03	20	21	21	6	3	23	6	57	13	749
2018	CS-04	18	12	15	4	5	33	13	55	17	78
2017	CS	23	21	16	3	4	24	8	66	10	2274
2017	CS-01	26	22	11	5	4	22	11	71	13	323
2017	CS-02	22	20	16	3	3	27	9	65	10	1034
2017	CS-03	24	22	19	3	4	21	7	64	10	824
2017	CS-04	21	21	13	1	1	39	4	74	4	80
2014	CS	24	20	17	5	3	24	8	63	12	2396
2014	CS-01	25	19	14	4	3	25	10	67	12	456
2014	CS-02	22	16	18	5	3	26	9	59	13	1025
2014	CS-03	25	24	18	4	4	20	6	66	10	822
2014	CS-04	17	22	20	5	4	28	4	58	13	76

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	29	11	3	2	6	1	84	5	2024
2020	CS-01	54	26	8	1	2	8	1	88	3	292
2020	CS-02	50	26	12	2	2	7	1	82	4	823
2020	CS-03	48	32	10	3	1	5	0	84	5	805
2020	CS-04	49	30	13	3	1	2	1	82	5	86
2019	CS	45	29	13	4	2	6	1	80	6	2148
2019	CS-01	52	26	11	2	3	5	1	83	6	337
2019	CS-02	43	29	14	3	2	7	2	80	5	904
2019	CS-03	45	30	12	5	2	5	0	79	8	781
2018	CS	37	33	15	4	2	7	1	76	8	2099
2018	CS-01	47	28	12	3	2	6	1	81	6	301
2018	CS-02	34	32	16	4	3	9	2	74	8	925
2018	CS-03	38	34	16	5	1	4	1	76	7	748
2018	CS-04	33	45	14	0	4	4	0	81	4	78
2017	CS	39	34	13	3	2	8	1	80	6	2269
2017	CS-01	46	28	10	4	2	8	1	82	7	323
2017	CS-02	37	32	13	3	1	12	1	79	6	1031
2017	CS-03	41	36	13	3	3	4	1	81	6	822
2017	CS-04	31	45	13	3	1	8	0	82	4	80
2014	CS	39	33	14	4	2	8	1	78	7	2395
2014	CS-01	42	31	11	4	3	9	1	80	8	457
2014	CS-02	36	31	15	5	2	10	1	75	7	1024
2014	CS-03	41	36	13	3	2	4	0	81	5	821
2014	CS-04	38	33	21	7	0	1	0	72	7	76

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	4	96	2027
2020	CS-01	3	97	292
2020	CS-02	5	95	823
2020	CS-03	4	96	808
2020	CS-04	0	100	86
2019	CS	5	95	2149
2019	CS-01	5	95	337
2019	CS-02	6	94	905
2019	CS-03	4	96	781
2018	CS	6	94	2102
2018	CS-01	6	94	304
2018	CS-02	6	94	924
2018	CS-03	5	95	750

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	41	59	88
2020	CS-02	48	52	44
2019	CS	39	61	101
2019	CS-01	50	50	18
2019	CS-02	41	59	51
2019	CS-03	30	70	30
2018	CS	37	63	119
2018	CS-02	39	61	57
2018	CS-03	37	63	38

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	67	33	88
2020	CS-02	66	34	44
2019	CS	79	21	101
2019	CS-01	72	28	18
2019	CS-02	82	18	51
2019	CS-03	77	23	30
2018	CS	76	24	119
2018	CS-02	77	23	57
2018	CS-03	71	29	38

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	101
2018	CS	8	92	119
2018	CS-01	0	100	18
2018	CS-03	13	87	38

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	101
2019	CS-01	100	18
2019	CS-02	100	51
2019	CS-03	100	30
2018	CS	100	119
2018	CS-02	100	57
2018	CS-03	100	38

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	88
2019	CS	6	94	101
2019	CS-03	0	100	30
2018	CS	5	95	119
2018	CS-02	9	91	57
2018	CS-03	0	100	38

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	6	94	88

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	88
2019	CS	15	85	101
2019	CS-02	14	86	51
2018	CS	8	92	119
2018	CS-02	9	91	57

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	30	70	88
2020	CS-02	34	66	44
2019	CS	51	49	98
2019	CS-01	53	47	17
2019	CS-02	56	44	50
2019	CS-03	38	62	29
2018	CS	36	64	118
2018	CS-02	34	66	56
2018	CS-03	39	61	38

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	27	73	88
2020	CS-02	27	73	44
2019	CS	37	63	98
2019	CS-01	35	65	17
2019	CS-02	40	60	50
2019	CS-03	28	72	29
2018	CS	32	68	118
2018	CS-02	32	68	56
2018	CS-03	39	61	38

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	17	83	88
2020	CS-02	20	80	44
2019	CS	28	72	98
2019	CS-02	30	70	50
2018	CS	28	72	118
2018	CS-02	29	71	56
2018	CS-03	29	71	38

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	88
2019	CS	11	89	98
2018	CS	8	92	118
2018	CS-02	13	88	56

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	20	80	88
2020	CS-02	20	80	44
2019	CS	22	78	98
2019	CS-02	20	80	50
2018	CS	25	75	118
2018	CS-02	23	77	56
2018	CS-03	29	71	38

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	27	73	88
2020	CS-02	30	70	44
2019	CS	20	80	98
2019	CS-02	20	80	50
2018	CS	17	83	118
2018	CS-02	13	88	56
2018	CS-03	16	84	38

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	4	96	118
2018	CS-02	0	100	56

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	98
2019	CS-01	100	17
2019	CS-02	100	50
2019	CS-03	100	29

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	6	94	88
2019	CS	5	95	98
2018	CS	5	95	118
2018	CS-01	0	100	18

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	88
2019	CS	9	91	98
2019	CS-02	12	88	50
2018	CS	11	89	118
2018	CS-02	11	89	56

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	88
2020	CS-02	0	100	44

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	88
2020	CS-02	18	82	44
2019	CS	18	82	98
2019	CS-02	18	82	50
2018	CS	17	83	118
2018	CS-02	21	79	56

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	CS	100	88
2020	CS-02	100	44
2019	CS	100	98
2019	CS-01	100	17
2019	CS-02	100	50
2019	CS-03	100	29
2018	CS	100	118
2018	CS-02	100	56
2018	CS-03	100	38

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	19	81	88
2020	CS-02	23	77	44
2019	CS	10	90	98
2018	CS	17	83	118
2018	CS-02	18	82	56
2018	CS-03	18	82	38

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	23	77	88
2020	CS-02	25	75	44
2019	CS	32	68	97
2019	CS-01	35	65	17
2019	CS-02	32	68	50
2019	CS-03	31	69	29
2018	CS	27	73	117
2018	CS-02	32	68	56
2018	CS-03	30	70	37

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	88
2020	CS-02	16	84	44
2019	CS	10	90	97
2019	CS-02	10	90	50
2018	CS	13	87	117
2018	CS-02	9	91	56
2018	CS-03	16	84	37

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	7	93	117
2018	CS-02	9	91	56

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	18	82	88
2020	CS-02	32	68	44
2019	CS	23	77	97
2019	CS-01	29	71	17
2019	CS-02	22	78	50
2019	CS-03	21	79	29
2018	CS	19	81	117
2018	CS-02	21	79	56
2018	CS-03	16	84	37

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	8	92	88
2019	CS	5	95	97
2018	CS	9	91	117
2018	CS-02	14	86	56

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	88
2019	CS	8	92	97
2019	CS-02	12	88	50
2018	CS	13	87	117
2018	CS-02	18	82	56

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	88
2019	CS	7	93	97
2018	CS	5	95	117
2018	CS-02	11	89	56
2018	CS-03	0	100	37

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	50	50	88
2020	CS-02	50	50	44
2019	CS	52	48	97
2019	CS-01	41	59	17
2019	CS-02	56	44	50
2019	CS-03	48	52	29
2018	CS	47	53	117
2018	CS-02	41	59	56
2018	CS-03	49	51	37

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	8	92	114
2018	CS-03	14	86	37

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	10	90	114
2018	CS-02	9	91	54
2018	CS-03	14	86	37

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	5	95	114

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	4	96	114

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	8	92	114
2018	CS-02	11	89	54

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	12	88	114
2018	CS-02	15	85	54
2018	CS-03	16	84	37

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	12	88	114
2018	CS-02	9	91	54
2018	CS-03	16	84	37

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	26	74	114
2018	CS-02	26	74	54
2018	CS-03	35	65	37

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	11	89	114
2018	CS-02	19	81	54

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	43	57	114
2018	CS-02	44	56	54
2018	CS-03	38	62	37

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	68	32	114
2018	CS-02	67	33	54
2018	CS-03	68	32	37

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	4	96	114

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	11	89	114
2018	CS-02	13	87	54

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	18	14	2	2	26	6	74	5	2020
2020	CS-01	40	18	9	2	1	24	6	82	4	291
2020	CS-02	33	17	14	2	2	26	6	73	6	819
2020	CS-03	30	19	14	2	1	26	7	74	4	807
2020	CS-04	19	19	19	2	0	34	7	64	4	85
2019	CS	29	17	16	3	2	26	7	68	7	2150
2019	CS-01	38	17	14	1	2	19	9	76	5	338
2019	CS-02	28	14	17	2	2	29	7	67	7	906
2019	CS-03	27	19	17	3	2	25	7	67	8	780
2018	CS	21	20	20	3	2	26	7	62	8	2102
2018	CS-01	26	24	16	2	4	23	6	69	8	302
2018	CS-02	20	20	21	3	3	27	7	61	8	928
2018	CS-03	21	21	22	3	1	25	7	62	6	747
2018	CS-04	22	8	18	3	1	41	8	58	8	78
2017	CS	23	21	17	2	2	28	7	68	6	2273
2017	CS-01	24	22	14	4	3	26	7	69	11	323
2017	CS-02	23	21	16	3	2	28	7	68	7	1032
2017	CS-03	23	22	19	1	1	27	6	67	4	824
2017	CS-04	17	17	11	0	1	48	5	74	3	81
2014	CS	22	19	18	3	2	30	7	65	7	2392
2014	CS-01	25	18	16	4	2	27	8	67	8	455
2014	CS-02	21	17	17	3	2	32	8	62	9	1022
2014	CS-03	23	22	18	2	1	28	6	68	5	822
2014	CS-04	17	18	21	1	0	39	3	61	2	76

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	28	11	2	2	7	1	84	4	2025
2020	CS-01	54	27	6	1	2	9	1	90	3	291
2020	CS-02	50	24	13	2	2	8	1	82	4	822
2020	CS-03	50	31	11	2	1	5	0	85	4	808
2020	CS-04	52	31	9	2	0	3	1	88	2	86
2019	CS	47	27	14	2	1	7	1	81	4	2143
2019	CS-01	54	22	12	1	1	8	1	83	3	337
2019	CS-02	45	26	15	2	2	9	2	80	4	905
2019	CS-03	48	29	13	2	1	6	1	82	4	777
2018	CS	38	32	16	3	2	7	1	77	5	2099
2018	CS-01	43	29	15	2	2	8	1	79	5	301
2018	CS-02	34	32	17	3	3	10	2	75	6	925
2018	CS-03	40	34	16	3	1	4	2	79	4	748
2018	CS-04	44	31	15	1	1	8	0	81	3	78
2017	CS	40	33	13	2	2	9	1	81	4	2272
2017	CS-01	42	27	13	4	2	10	2	78	7	322
2017	CS-02	38	32	14	2	2	11	1	80	4	1032
2017	CS-03	41	37	12	1	2	5	1	83	3	824
2017	CS-04	42	36	10	1	1	9	1	86	3	81
2014	CS	40	31	13	3	1	11	1	80	5	2389
2014	CS-01	43	30	10	4	2	11	1	83	6	456
2014	CS-02	36	30	14	3	2	14	1	77	6	1020
2014	CS-03	42	35	13	2	1	6	0	83	3	821
2014	CS-04	39	29	21	0	0	11	0	76	0	75

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	2010
2020	CS-01	11	89	291
2020	CS-02	11	89	812
2020	CS-03	9	91	803
2020	CS-04	5	95	86

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	13	87	2014
2020	CS-01	10	90	291
2020	CS-02	14	86	815
2020	CS-03	13	87	804
2020	CS-04	5	95	86
2019	CS	14	86	2151
2019	CS-01	12	88	338
2019	CS-02	16	84	908
2019	CS-03	13	87	779
2017	CS	13	87	2274
2017	CS-01	15	85	322
2017	CS-02	13	87	1035
2017	CS-03	13	87	823
2017	CS-04	6	94	81
2014	CS	12	88	2394
2014	CS-01	13	87	457
2014	CS-02	12	88	1024
2014	CS-03	11	89	820
2014	CS-04	14	86	76

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	43	57	260
2020	CS-02	41	59	117
2020	CS-03	48	52	105

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	86	14	260
2020	CS-02	82	18	117
2020	CS-03	88	12	105
2019	CS	81	19	309
2019	CS-01	85	15	41
2019	CS-02	77	23	148
2019	CS-03	86	14	101
2017	CS	79	21	297
2017	CS-01	77	23	48
2017	CS-02	80	20	138
2017	CS-03	80	20	103
2014	CS	81	19	289
2014	CS-01	84	16	61
2014	CS-02	79	21	123
2014	CS-03	82	18	93
2014	CS-04	91	9	11

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	32	7	4	1	0	0	88	5	222
2020	CS-02	58	27	9	3	2	0	0	85	5	95
2020	CS-03	51	38	5	4	1	0	0	89	5	92
2019	CS	49	35	4	8	4	0	0	84	12	246
2019	CS-01	40	40	9	9	0	0	3	82	9	35
2019	CS-02	46	33	4	11	6	0	0	80	17	114
2019	CS-03	55	33	2	5	4	1	0	89	8	85
2017	CS	46	37	6	8	3	0	0	83	10	235
2017	CS-01	51	30	14	5	0	0	0	81	5	37
2017	CS-02	41	39	7	6	5	0	1	81	11	109
2017	CS-03	50	34	2	11	1	1	0	85	12	82
2014	CS	54	31	3	7	4	0	0	85	11	234
2014	CS-01	47	33	4	8	8	0	0	80	16	51
2014	CS-02	54	28	5	7	5	1	0	82	13	97
2014	CS-03	59	31	1	7	1	0	0	91	8	76
2014	CS-04	60	40	0	0	0	0	0	100	0	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	29	7	3	1	3	4	87	5	2027
2020	CS-01	59	24	5	4	1	4	3	89	6	292
2020	CS-02	49	29	9	3	2	3	5	85	5	823
2020	CS-03	52	31	6	3	1	3	4	89	5	808
2020	CS-04	53	27	7	2	1	5	5	88	4	86

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	33	14	6	3	4	76	9	2015
2020	CS-01	45	31	12	6	3	3	78	9	289
2020	CS-02	42	32	14	5	3	4	77	8	822
2020	CS-03	35	35	16	6	4	4	73	10	802
2020	CS-04	33	42	11	8	4	2	77	12	84

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	38	9	6	1	0	84	7	2025
2020	CS-01	49	37	7	5	1	1	87	7	291
2020	CS-02	49	36	9	4	1	0	85	6	823
2020	CS-03	42	40	10	6	1	0	82	7	807
2020	CS-04	38	41	10	8	1	1	80	9	86

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	36	12	6	1	1	81	7	2020
2020	CS-01	48	35	6	6	2	2	86	8	291
2020	CS-02	48	33	12	6	1	1	81	7	823
2020	CS-03	40	39	13	6	1	1	79	8	805
2020	CS-04	34	42	15	2	2	4	79	5	85

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	36	17	5	2	1	1	76	7	2011
2020	CS-01	46	30	14	6	2	1	1	77	9	289
2020	CS-02	40	32	17	5	2	1	2	75	7	818
2020	CS-03	34	40	19	3	1	1	0	75	5	801
2020	CS-04	28	51	8	6	4	2	1	82	10	85

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	34	11	3	1	1	1	84	4	2020
2020	CS-01	53	34	7	2	1	2	2	90	4	291
2020	CS-02	52	31	11	3	1	1	1	85	4	822
2020	CS-03	44	37	13	4	1	1	1	82	4	803
2020	CS-04	48	34	8	3	2	3	1	85	6	86

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	69	18	5	1	0	5	3	94	1	2021
2020	CS-01	67	17	4	0	1	7	3	93	2	291
2020	CS-02	69	18	5	1	0	5	2	94	1	821
2020	CS-03	70	18	5	0	0	3	3	94	1	806
2020	CS-04	73	13	7	0	0	5	2	92	0	85

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	33	9	3	1	2	87	4	2014
2020	CS-01	52	30	8	4	2	3	86	6	292
2020	CS-02	51	32	10	3	1	2	85	5	820
2020	CS-03	52	34	9	2	1	2	88	3	801
2020	CS-04	47	40	7	2	1	2	89	4	83

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	28	8	5	3	1	0	83	8	2013
2020	CS-01	58	26	8	4	3	1	0	85	7	292
2020	CS-02	53	27	9	5	4	1	0	82	9	820
2020	CS-03	54	29	8	5	2	1	1	85	7	800
2020	CS-04	59	29	4	6	2	0	0	88	8	83

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	58	28	8	2	2	1	87	5	2016
2020	CS-01	59	26	8	3	2	1	86	6	291
2020	CS-02	57	27	9	3	3	1	86	6	823
2020	CS-03	59	30	7	2	1	0	90	3	800
2020	CS-04	58	31	6	1	4	0	89	5	84

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	99	1	319
2020	CS-03	99	1	310

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	37	20	13	8	0	0	59	21	316
2020	CS-03	22	37	21	13	7	0	0	59	20	307

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	38	11	4	2	2	0	83	6	2022
2020	CS-01	43	34	14	4	2	3	0	79	6	289
2020	CS-02	45	35	11	4	2	2	0	82	6	821
2020	CS-03	42	41	10	4	1	2	0	85	5	808
2020	CS-04	37	52	5	3	2	0	0	90	6	86
2019	CS	33	38	17	6	3	2	0	73	9	2148
2019	CS-01	33	37	17	8	4	2	0	71	12	338
2019	CS-02	31	39	18	6	3	3	1	73	9	906
2019	CS-03	34	39	17	6	2	2	0	74	9	779
2018	CS	31	39	19	6	3	3	0	71	9	2100
2018	CS-01	30	37	21	5	2	4	0	70	8	301
2018	CS-02	29	40	17	7	4	3	0	71	11	923
2018	CS-03	33	38	20	6	2	2	0	72	8	750
2018	CS-04	33	44	17	4	1	1	0	78	5	78
2017	CS	26	41	18	6	4	5	0	71	10	2267
2017	CS-01	25	42	17	5	5	5	1	71	10	322
2017	CS-02	25	40	19	7	3	5	0	68	11	1031
2017	CS-03	27	43	17	5	4	4	0	73	9	821
2017	CS-04	25	41	20	5	1	6	1	72	7	80

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	29	12	8	6	2	1	73	15	2016
2020	CS-01	44	27	10	7	8	2	1	74	16	289
2020	CS-02	40	30	12	7	8	2	1	73	15	818
2020	CS-03	43	28	13	9	5	2	1	73	14	806
2020	CS-04	38	38	11	11	4	0	0	75	14	85

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	26	13	3	2	5	2	81	5	2016
2020	CS-01	51	23	15	2	2	7	1	80	4	289
2020	CS-02	50	27	12	3	2	4	2	82	5	818
2020	CS-03	50	26	12	4	2	5	1	81	6	805
2020	CS-04	52	28	10	3	2	2	1	83	6	86

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	33	15	5	3	2	75	9	2021
2020	CS-01	48	25	16	4	4	3	75	9	290
2020	CS-02	44	31	14	4	3	3	77	8	820
2020	CS-03	36	38	16	6	3	1	75	9	807
2020	CS-04	26	37	24	10	1	1	64	12	86
2019	CS	32	36	18	9	5	2	68	14	2150
2019	CS-01	36	37	15	6	4	1	75	10	337
2019	CS-02	32	35	18	9	4	2	69	13	906
2019	CS-03	29	36	18	9	5	1	66	15	782
2018	CS	27	39	17	9	5	2	68	15	2101
2018	CS-01	33	41	15	6	4	2	75	10	301
2018	CS-02	25	39	18	9	6	3	66	15	925
2018	CS-03	28	38	16	11	5	2	67	16	749
2018	CS-04	28	38	19	8	4	3	68	12	78
2017	CS	23	42	18	10	5	2	67	15	2276
2017	CS-01	25	39	19	10	6	2	65	16	323
2017	CS-02	24	44	16	9	4	3	70	13	1035
2017	CS-03	21	41	19	11	5	2	64	16	824
2017	CS-04	14	49	15	14	5	4	65	19	81

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	46	12	11	3	1	1	73	15	318
2020	CS-03	25	47	11	11	4	1	1	73	15	309
2019	CS	22	40	16	12	3	2	5	67	16	322
2019	CS-03	21	41	16	12	3	2	5	67	16	306

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	21	16	8	9	2	66	18	2023
2020	CS-01	41	16	20	11	11	1	58	22	292
2020	CS-02	45	21	14	8	9	2	67	18	821
2020	CS-03	44	22	16	8	9	2	67	17	806
2020	CS-04	55	22	14	5	5	0	77	9	86

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	27	12	5	2	0	1	80	7	2018
2020	CS-01	48	26	15	7	3	0	0	75	10	289
2020	CS-02	50	29	12	5	3	1	1	80	8	821
2020	CS-03	55	27	11	4	1	0	1	83	6	804
2020	CS-04	57	26	10	6	0	0	1	84	6	86
2019	CS	43	32	13	6	4	0	2	76	11	2140
2019	CS-01	35	30	17	7	10	1	1	66	17	337
2019	CS-02	41	32	13	6	4	0	3	76	10	903
2019	CS-03	45	33	12	5	3	0	1	79	9	774
2018	CS	34	31	18	9	7	0	1	66	16	2101
2018	CS-01	29	28	19	12	11	0	0	58	23	302
2018	CS-02	35	29	17	9	7	1	2	66	16	924
2018	CS-03	34	33	19	8	6	0	1	67	14	751
2018	CS-04	44	35	14	6	0	1	0	79	6	78
2017	CS	35	28	16	9	8	1	3	66	17	2266
2017	CS-01	27	31	17	9	14	1	1	60	23	323
2017	CS-02	34	30	16	9	6	1	5	67	16	1026
2017	CS-03	37	26	17	9	7	0	3	66	17	823
2017	CS-04	47	27	11	2	9	2	1	77	11	81

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	23	31	25	12	8	0	0	54	21	2015
2020	CS-01	35	29	21	10	5	1	0	64	15	292
2020	CS-02	27	35	22	9	6	0	1	63	15	815
2020	CS-03	15	29	30	15	11	0	0	44	26	804
2020	CS-04	12	21	28	21	19	0	0	33	40	86
2019	CS	22	34	23	13	7	0	1	57	20	2145
2019	CS-01	32	33	20	9	5	0	0	66	14	334
2019	CS-02	23	35	22	12	6	0	2	60	18	907
2019	CS-03	17	33	25	14	11	0	1	50	25	778
2018	CS	18	31	28	15	8	0	1	49	23	2101
2018	CS-01	26	32	25	10	6	0	0	59	16	303
2018	CS-02	20	33	26	13	7	0	1	54	20	926
2018	CS-03	11	29	32	18	9	0	1	41	28	748
2018	CS-04	12	26	34	19	9	0	0	38	29	77
2017	CS	20	32	25	13	8	0	2	53	21	2269
2017	CS-01	30	30	25	9	4	1	1	61	14	322
2017	CS-02	22	32	24	12	6	0	3	56	19	1033
2017	CS-03	14	34	25	15	10	0	1	48	26	820
2017	CS-04	15	28	27	15	12	0	2	44	28	81

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	32	20	10	7	0	1	63	17	2019
2020	CS-01	48	28	13	4	5	1	1	77	10	290
2020	CS-02	36	33	18	7	4	0	2	70	11	819
2020	CS-03	19	34	24	13	9	0	1	53	23	807
2020	CS-04	17	20	33	17	13	0	0	37	30	86
2019	CS	29	35	18	10	7	1	2	65	17	2131
2019	CS-01	45	29	14	6	4	1	1	76	10	335
2019	CS-02	33	35	15	9	5	0	3	70	15	897
2019	CS-03	18	36	22	13	10	0	1	55	23	774
2018	CS	24	31	24	12	7	0	1	56	19	2089
2018	CS-01	36	30	20	7	5	1	0	68	12	299
2018	CS-02	29	32	21	11	6	0	2	62	17	919
2018	CS-03	15	31	27	16	9	0	1	47	25	747
2018	CS-04	14	28	38	12	8	0	0	42	19	78
2017	CS	24	34	20	12	7	1	3	60	19	2266
2017	CS-01	35	33	17	8	4	1	2	70	12	321
2017	CS-02	28	32	19	10	6	1	5	63	17	1028
2017	CS-03	16	36	22	15	9	0	2	53	24	824
2017	CS-04	16	29	31	14	8	0	2	46	22	80

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	29	23	12	8	1	1	56	20	2008
2020	CS-01	41	25	15	10	7	2	0	67	17	289
2020	CS-02	31	29	22	9	6	1	1	62	16	812
2020	CS-03	17	30	27	15	10	0	1	47	25	804
2020	CS-04	9	28	34	15	13	0	0	38	28	85
2019	CS	24	30	21	13	10	1	1	55	24	2131
2019	CS-01	33	28	17	11	11	1	1	62	22	333
2019	CS-02	28	30	19	12	7	1	2	60	20	898
2019	CS-03	16	31	23	15	14	1	1	47	29	775
2018	CS	20	28	23	16	11	1	1	49	28	2089
2018	CS-01	25	27	22	10	14	2	0	54	24	302
2018	CS-02	25	28	21	15	9	1	1	54	25	919
2018	CS-03	13	28	25	20	12	0	1	42	32	745
2018	CS-04	13	29	34	17	8	0	0	42	25	77
2017	CS	22	28	22	15	9	1	3	52	24	2270
2017	CS-01	27	29	19	14	8	2	1	57	23	320
2017	CS-02	26	26	20	14	8	2	4	55	23	1033
2017	CS-03	17	28	26	16	10	0	1	46	27	823
2017	CS-04	17	37	22	16	5	0	2	56	22	81

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	27	12	6	4	0	3	77	10	2016
2020	CS-01	67	21	7	2	1	0	3	90	3	290
2020	CS-02	52	26	11	4	3	0	4	82	7	818
2020	CS-03	39	31	16	8	5	0	2	70	14	805
2020	CS-04	31	27	20	11	12	0	0	58	22	85
2019	CS	56	24	9	4	2	0	4	84	6	2133
2019	CS-01	69	17	7	1	1	0	3	90	3	335
2019	CS-02	56	24	8	4	2	0	5	85	6	898
2019	CS-03	51	27	11	4	3	1	3	81	7	775
2018	CS	51	26	11	5	2	0	5	81	7	2097
2018	CS-01	62	23	7	2	1	0	5	90	3	301
2018	CS-02	54	25	9	4	2	0	5	84	7	926
2018	CS-03	41	30	15	6	3	0	5	75	9	747
2018	CS-04	46	23	19	5	3	0	4	72	8	78
2017	CS	49	25	10	4	2	1	8	82	7	2268
2017	CS-01	61	20	6	1	1	2	8	91	3	321
2017	CS-02	51	22	9	5	2	1	11	83	7	1031
2017	CS-03	43	30	13	5	4	1	5	77	9	822
2017	CS-04	42	31	11	5	4	0	7	79	9	81

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	31	19	9	7	0	0	65	16	2020
2020	CS-01	44	25	18	7	4	0	1	70	11	292
2020	CS-02	38	31	17	8	5	0	0	70	14	819
2020	CS-03	28	32	21	9	9	0	0	61	18	805
2020	CS-04	20	31	24	10	14	0	0	51	24	86
2019	CS	38	30	17	8	5	0	1	69	13	2148
2019	CS-01	48	26	15	7	4	1	0	74	11	337
2019	CS-02	40	29	17	8	4	0	1	70	12	905
2019	CS-03	33	32	19	9	7	0	1	65	16	780
2018	CS	35	30	19	8	7	0	1	66	15	2100
2018	CS-01	42	29	19	4	5	0	1	72	9	302
2018	CS-02	36	30	18	8	7	1	1	67	15	925
2018	CS-03	30	32	21	9	7	0	1	62	17	748
2018	CS-04	32	31	21	8	8	0	1	64	16	78
2017	CS	34	33	18	9	5	0	1	68	14	2260
2017	CS-01	40	31	18	6	4	1	0	72	10	321
2017	CS-02	35	31	16	10	5	0	2	68	15	1025
2017	CS-03	30	35	19	10	6	0	1	66	16	821
2017	CS-04	25	36	30	2	5	0	1	62	7	80

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	25	19	8	6	5	65	15	2014
2020	CS-01	46	21	14	6	5	7	72	12	292
2020	CS-02	38	24	20	8	5	5	65	14	812
2020	CS-03	32	27	19	9	7	5	62	17	806
2020	CS-04	35	24	19	9	8	5	62	18	86

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	36	16	5	3	1	1	76	8	2012
2020	CS-01	49	31	13	3	2	2	1	82	5	291
2020	CS-02	42	33	15	6	2	1	1	76	8	812
2020	CS-03	33	41	16	6	3	0	0	74	9	807
2020	CS-04	30	42	21	5	2	0	0	71	7	84
2019	CS	32	37	19	7	4	1	1	70	11	2147
2019	CS-01	42	32	17	4	3	1	0	75	8	337
2019	CS-02	33	38	17	6	4	1	2	72	10	905
2019	CS-03	27	38	21	8	4	1	1	66	13	779
2018	CS	27	37	22	8	5	1	1	65	13	2090
2018	CS-01	28	38	21	6	6	0	1	67	12	300
2018	CS-02	30	36	20	7	5	1	1	67	12	919
2018	CS-03	22	40	24	9	4	0	1	63	13	746
2018	CS-04	35	29	22	10	4	0	0	64	14	78
2017	CS	27	36	20	9	4	1	2	65	14	2261
2017	CS-01	30	32	20	10	5	2	1	64	15	321
2017	CS-02	29	36	17	9	3	1	3	69	13	1026
2017	CS-03	24	37	24	9	5	0	1	62	14	821
2017	CS-04	24	32	28	9	5	0	2	58	14	80

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	36	20	9	5	1	1	65	14	2009
2020	CS-01	43	30	17	6	2	1	1	75	8	290
2020	CS-02	34	35	18	6	4	1	1	71	11	811
2020	CS-03	19	39	22	13	5	0	1	59	19	805
2020	CS-04	16	28	31	13	12	0	0	45	25	85
2019	CS	25	36	21	11	6	1	1	62	17	2146
2019	CS-01	37	34	16	7	4	1	0	72	11	335
2019	CS-02	28	37	18	9	5	0	2	66	15	904
2019	CS-03	17	36	25	13	8	1	1	54	21	781
2018	CS	21	35	25	11	6	1	1	57	17	2088
2018	CS-01	27	36	23	7	6	0	0	64	13	301
2018	CS-02	25	35	23	10	5	1	1	61	15	916
2018	CS-03	14	36	30	13	7	0	1	50	20	746
2018	CS-04	14	37	19	22	8	0	0	51	29	78
2017	CS	22	34	22	13	6	1	3	58	20	2257
2017	CS-01	28	31	21	10	6	3	2	61	17	319
2017	CS-02	27	33	19	12	4	1	4	63	17	1025
2017	CS-03	15	36	25	15	7	0	2	52	23	820
2017	CS-04	8	31	30	20	9	0	2	40	30	80

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	34	15	7	3	0	1	74	11	2008
2020	CS-01	47	30	14	5	3	1	1	78	8	291
2020	CS-02	45	30	13	7	3	1	1	77	10	808
2020	CS-03	32	38	17	8	4	0	1	71	12	807
2020	CS-04	27	38	26	8	1	0	0	65	9	85
2019	CS	33	33	19	9	5	1	1	67	14	2142
2019	CS-01	43	30	15	6	4	1	0	74	11	336
2019	CS-02	34	33	17	9	5	0	2	68	14	902
2019	CS-03	28	34	23	9	5	1	1	62	14	778
2018	CS	30	33	21	10	5	0	1	63	15	2093
2018	CS-01	37	32	18	7	6	0	0	69	13	299
2018	CS-02	31	32	21	9	5	0	2	64	14	924
2018	CS-03	26	34	22	12	5	0	1	61	17	746
2018	CS-04	19	41	19	15	5	0	0	60	21	78
2017	CS	29	34	19	9	5	1	3	66	15	2257
2017	CS-01	36	28	19	8	5	2	2	66	14	320
2017	CS-02	31	35	16	9	4	0	4	69	14	1023
2017	CS-03	25	36	22	9	6	0	2	62	15	821
2017	CS-04	16	34	28	11	10	0	1	51	22	80

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	27	11	5	4	0	1	80	9	2009
2020	CS-01	56	25	12	1	5	0	0	82	6	290
2020	CS-02	51	26	9	7	4	1	2	79	12	808
2020	CS-03	52	28	12	5	3	0	1	80	8	807
2020	CS-04	58	29	6	3	2	0	1	88	6	86
2019	CS	46	27	14	7	5	1	1	74	12	2145
2019	CS-01	48	25	14	6	6	1	0	74	12	337
2019	CS-02	44	26	14	8	5	1	2	72	14	903
2019	CS-03	47	27	15	5	5	0	1	74	11	779

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	32	19	8	4	0	68	13	2022
2020	CS-01	42	30	18	6	3	0	72	10	292
2020	CS-02	39	30	17	9	5	0	70	14	817
2020	CS-03	32	35	20	8	4	1	67	12	809
2020	CS-04	27	30	26	12	6	0	57	17	86

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	36	18	8	5	0	1	68	13	2016
2020	CS-01	37	32	21	5	4	0	1	70	9	291
2020	CS-02	37	35	16	7	4	1	1	73	10	816
2020	CS-03	26	38	18	10	6	0	1	65	17	806
2020	CS-04	20	32	26	12	9	0	1	52	21	85
2019	CS	33	32	20	8	5	1	1	67	13	2137
2019	CS-01	42	25	19	5	7	1	1	68	12	335
2019	CS-02	35	32	19	8	4	1	2	69	12	901
2019	CS-03	29	34	20	9	6	1	1	64	15	776
2018	CS	29	32	20	11	6	1	1	63	17	2090
2018	CS-01	32	34	19	7	6	0	1	67	14	300
2018	CS-02	33	31	20	9	4	1	1	66	14	921
2018	CS-03	24	32	22	13	7	0	1	58	21	744
2018	CS-04	19	35	19	19	8	0	0	54	27	78
2017	CS	28	33	20	10	6	1	3	63	17	2257
2017	CS-01	25	37	18	10	7	1	1	64	18	320
2017	CS-02	32	31	17	10	5	1	4	66	16	1025
2017	CS-03	24	32	23	11	8	1	2	58	19	819
2017	CS-04	21	40	19	15	3	0	2	63	18	80

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	29	11	3	2	0	1	83	6	2014
2020	CS-01	52	26	13	4	3	0	1	79	8	290
2020	CS-02	56	26	11	3	2	1	0	83	6	819
2020	CS-03	51	32	11	3	2	0	1	83	5	802
2020	CS-04	47	41	9	1	0	0	1	89	1	85
2019	CS	57	23	11	3	3	1	2	82	6	2135
2019	CS-01	62	24	9	2	2	0	0	86	5	332
2019	CS-02	55	23	11	3	3	1	3	82	7	899
2019	CS-03	57	22	12	3	3	1	2	81	7	779
2018	CS	51	24	13	5	4	0	2	77	10	2090
2018	CS-01	57	25	9	2	5	0	1	83	7	302
2018	CS-02	51	23	12	6	4	1	3	77	10	920
2018	CS-03	50	25	13	6	4	0	2	77	10	743
2018	CS-04	45	28	17	8	3	0	0	73	10	78
2017	CS	53	24	12	5	3	0	3	80	8	2269
2017	CS-01	51	28	11	5	3	0	1	81	8	322
2017	CS-02	54	22	12	5	3	0	4	79	8	1031
2017	CS-03	53	25	12	6	3	0	2	79	9	823
2017	CS-04	57	22	14	5	0	0	2	81	5	81

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	35	16	5	3	0	76	8	2014
2020	CS-01	50	29	14	3	3	1	79	6	289
2020	CS-02	42	35	15	5	3	0	77	8	819
2020	CS-03	37	37	18	5	4	0	74	9	804
2020	CS-04	39	40	11	7	2	1	80	10	85

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	17	5	1	1	1	4	92	2	2019
2020	CS-01	72	13	7	2	0	1	4	91	2	290
2020	CS-02	70	18	5	1	1	1	4	93	3	821
2020	CS-03	72	16	5	2	1	0	5	93	2	805
2020	CS-04	76	14	6	0	2	0	1	92	2	85
2019	CS	71	13	4	2	2	1	8	92	4	2136
2019	CS-01	78	11	4	1	1	1	4	93	2	337
2019	CS-02	67	14	4	2	2	1	9	90	5	897
2019	CS-03	73	12	4	2	1	1	8	93	3	778
2018	CS	67	16	7	3	2	1	5	88	5	2092
2018	CS-01	67	19	6	2	2	1	3	89	4	300
2018	CS-02	66	16	7	3	2	1	5	87	6	923
2018	CS-03	70	14	6	2	1	0	6	90	3	745
2018	CS-04	65	10	10	5	1	0	8	82	7	78

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	80	9	4	2	1	1	3	93	3	2020
2020	CS-01	82	6	2	2	3	1	3	92	6	291
2020	CS-02	77	10	5	2	2	2	4	91	3	821
2020	CS-03	83	8	3	2	1	1	2	94	3	805
2020	CS-04	86	8	2	2	0	0	1	95	2	85
2019	CS	74	11	4	3	3	1	3	89	7	2134
2019	CS-01	74	13	3	2	5	0	2	89	7	333
2019	CS-02	71	12	5	3	3	1	5	88	7	901
2019	CS-03	75	11	4	3	3	1	2	89	6	776
2018	CS	72	12	5	4	3	1	4	88	7	2089
2018	CS-01	75	13	4	3	4	0	2	89	7	300
2018	CS-02	70	13	5	4	3	1	4	87	8	919
2018	CS-03	73	11	5	3	3	1	4	88	6	747
2018	CS-04	81	9	4	1	1	0	4	93	3	78
2017	CS	73	12	5	3	2	1	4	89	6	2261
2017	CS-01	72	14	5	3	3	1	2	88	6	321
2017	CS-02	70	12	6	3	2	1	6	88	6	1025
2017	CS-03	76	12	4	3	2	0	3	91	5	821
2017	CS-04	86	7	2	1	0	1	1	96	1	81

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	70	19	6	3	1	0	2	90	3	2010
2020	CS-01	76	15	4	2	2	0	2	93	4	289
2020	CS-02	67	20	7	3	1	1	2	90	3	823
2020	CS-03	71	19	6	3	1	0	1	91	3	794
2020	CS-04	69	21	6	2	1	0	1	91	4	86
2019	CS	59	26	8	3	2	0	2	86	6	2127
2019	CS-01	64	19	7	5	4	0	2	84	9	333
2019	CS-02	57	25	9	3	2	0	3	85	6	897
2019	CS-03	57	29	8	3	2	1	1	88	4	773
2018	CS	51	29	11	4	3	0	2	82	7	2090
2018	CS-01	55	29	10	1	4	0	0	84	5	299
2018	CS-02	52	26	11	4	3	0	2	81	8	924
2018	CS-03	49	32	11	5	2	0	1	82	7	744
2018	CS-04	52	35	8	1	3	0	1	88	4	77
2017	CS	55	28	9	3	2	0	2	85	6	2270
2017	CS-01	59	26	7	4	2	0	2	86	6	322
2017	CS-02	55	26	10	4	2	0	3	83	6	1030
2017	CS-03	53	31	10	2	2	0	2	85	5	824
2017	CS-04	54	35	7	0	4	0	0	89	4	81

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	72	15	6	3	2	1	2	89	5	2014
2020	CS-01	79	10	4	4	2	0	1	90	6	289
2020	CS-02	70	16	6	2	2	1	2	89	5	818
2020	CS-03	71	16	6	3	2	0	1	88	5	803
2020	CS-04	77	16	5	2	0	0	0	93	2	86
2019	CS	64	19	7	4	4	0	2	85	8	2123
2019	CS-01	67	17	7	2	6	0	1	85	8	333
2019	CS-02	64	18	6	5	4	0	3	85	9	894
2019	CS-03	62	20	9	4	3	1	1	84	8	774
2018	CS	58	22	10	5	4	0	2	81	9	2086
2018	CS-01	66	18	8	4	3	1	1	86	6	298
2018	CS-02	56	20	11	5	5	0	2	79	10	923
2018	CS-03	54	25	10	5	4	0	2	81	9	744
2018	CS-04	68	24	3	3	3	0	0	92	5	75
2017	CS	62	20	7	4	3	1	3	85	8	2264
2017	CS-01	66	19	5	3	4	1	2	87	7	322
2017	CS-02	63	19	7	4	3	1	4	85	8	1028
2017	CS-03	59	23	8	4	4	0	2	84	8	822
2017	CS-04	65	25	6	2	1	0	0	90	4	81

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	66	10	4	2	0	0	17	92	3	2012
2020	CS-01	73	6	2	1	1	1	16	95	3	288
2020	CS-02	67	7	3	1	0	1	21	95	2	819
2020	CS-03	63	15	6	3	0	0	13	90	3	801
2020	CS-04	62	8	3	2	1	0	23	91	5	86
2019	CS	60	12	5	1	1	0	21	92	3	2118
2019	CS-01	69	6	2	1	2	0	20	94	4	329
2019	CS-02	63	8	3	0	0	0	25	95	1	892
2019	CS-03	50	20	8	2	1	1	18	86	4	774
2018	CS	54	12	5	2	1	0	26	89	4	2081
2018	CS-01	58	8	4	0	1	0	28	92	2	300
2018	CS-02	59	8	3	1	1	1	28	94	2	919
2018	CS-03	46	20	9	3	2	0	20	82	7	740
2018	CS-04	53	12	3	0	0	0	33	96	0	76
2017	CS	56	12	4	2	1	1	24	91	3	2261
2017	CS-01	63	8	2	1	1	2	24	95	2	320
2017	CS-02	59	8	2	1	0	0	28	94	2	1026
2017	CS-03	50	19	8	3	1	0	18	85	5	821
2017	CS-04	48	10	1	0	0	0	41	98	0	81

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	76	12	4	1	1	1	6	94	2	2026
2020	CS-01	75	14	3	2	1	1	4	93	3	292
2020	CS-02	74	13	4	0	1	1	7	94	1	822
2020	CS-03	77	11	3	2	0	0	7	95	2	808
2020	CS-04	79	10	5	1	2	0	2	92	4	86
2019	CS	72	14	4	1	1	1	7	93	2	2118
2019	CS-01	72	16	4	2	2	0	4	91	4	330
2019	CS-02	69	15	5	1	0	1	10	94	1	891
2019	CS-03	75	12	5	1	1	1	6	93	2	774
2018	CS	66	15	6	1	1	1	10	90	3	2089
2018	CS-01	65	19	6	0	2	1	7	91	2	301
2018	CS-02	66	14	6	2	1	1	11	90	3	921
2018	CS-03	67	14	6	1	1	0	10	91	3	745
2018	CS-04	70	14	3	0	0	0	13	97	0	77
2017	CS	68	14	4	1	1	1	12	94	2	2260
2017	CS-01	65	17	4	1	1	2	11	94	1	320
2017	CS-02	68	12	4	1	0	1	14	94	2	1027
2017	CS-03	69	15	4	1	1	0	10	94	2	819
2017	CS-04	79	7	4	0	1	0	9	95	1	81

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	77	14	4	1	1	0	2	93	3	2026
2020	CS-01	62	21	9	3	4	1	1	84	7	292
2020	CS-02	74	15	4	2	1	0	3	93	3	823
2020	CS-03	83	11	3	0	1	0	2	96	1	808
2020	CS-04	91	4	5	0	0	0	1	95	0	85
2019	CS	75	13	4	2	3	1	3	91	5	2131
2019	CS-01	58	19	7	4	9	1	2	79	13	332
2019	CS-02	71	14	5	2	2	1	5	90	5	900
2019	CS-03	85	9	2	1	1	1	2	97	1	775
2018	CS	67	16	6	3	3	1	4	87	7	2092
2018	CS-01	49	22	11	6	10	0	2	73	16	301
2018	CS-02	65	17	7	4	3	1	4	86	7	924
2018	CS-03	75	13	4	1	1	0	5	93	3	744
2018	CS-04	90	5	1	0	0	0	4	99	0	77
2017	CS	67	16	6	3	3	0	5	87	7	2270
2017	CS-01	42	23	14	7	9	1	4	68	17	322
2017	CS-02	64	17	6	4	2	1	6	87	6	1032
2017	CS-03	78	13	3	1	2	0	3	94	3	823
2017	CS-04	89	5	2	0	1	0	2	96	1	81

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	29	13	4	2	1	2	80	7	2028
2020	CS-01	49	27	14	4	3	1	2	78	7	292
2020	CS-02	48	31	11	4	3	1	2	81	7	824
2020	CS-03	50	28	14	4	2	0	2	79	6	808
2020	CS-04	48	34	14	3	1	0	0	81	5	86
2019	CS	53	27	11	4	2	0	2	82	6	2133
2019	CS-01	52	26	13	4	4	0	1	79	8	333
2019	CS-02	53	26	10	5	3	0	4	82	8	901
2019	CS-03	54	27	13	3	1	1	1	83	4	775
2018	CS	48	29	13	5	2	0	2	80	7	2092
2018	CS-01	46	31	13	4	3	0	2	79	7	299
2018	CS-02	49	27	13	6	2	0	3	79	8	926
2018	CS-03	48	31	12	5	2	0	2	81	7	744
2018	CS-04	57	26	12	3	3	0	0	83	5	77
2017	CS	50	28	12	5	2	0	3	80	7	2268
2017	CS-01	47	26	15	6	3	0	2	75	10	322
2017	CS-02	49	27	12	5	2	0	5	80	7	1030
2017	CS-03	51	29	11	4	2	0	2	82	6	823
2017	CS-04	56	25	11	4	2	1	1	82	6	81

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	40	18	4	2	0	76	6	2027
2020	CS-01	33	35	24	4	3	0	68	8	292
2020	CS-02	37	39	17	4	3	0	76	7	824
2020	CS-03	35	43	17	3	2	0	78	5	807
2020	CS-04	36	34	24	3	1	1	71	5	86

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	38	29	9	4	0	0	58	13	2028
2020	CS-01	25	39	27	6	3	0	0	64	9	293
2020	CS-02	23	39	27	8	2	0	0	63	10	823
2020	CS-03	16	38	31	11	4	0	0	54	15	808
2020	CS-04	9	26	42	14	9	0	0	35	23	86
2019	CS	23	34	30	10	3	0	0	57	13	2154
2019	CS-01	27	39	25	6	2	0	0	66	8	338
2019	CS-02	26	34	28	8	3	0	1	61	11	909
2019	CS-03	18	32	34	12	4	0	0	50	16	781
2018	CS	17	36	33	11	4	0	0	53	15	2112
2018	CS-01	17	43	29	9	2	0	0	60	11	303
2018	CS-02	20	36	31	9	4	0	0	56	13	930
2018	CS-03	13	35	35	13	4	0	0	48	17	753
2018	CS-04	15	28	40	14	3	0	0	44	17	78
2017	CS	15	36	35	10	4	0	0	51	14	2274
2017	CS-01	15	41	30	10	4	0	0	56	14	323
2017	CS-02	17	37	34	8	3	0	1	54	11	1034
2017	CS-03	12	35	35	13	5	1	0	46	18	823
2017	CS-04	10	27	43	11	9	0	0	37	20	81

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	16	39	26	11	0	0	37	23	2010
2020	CS-01	7	13	32	28	20	0	0	48	20	291
2020	CS-02	6	14	37	29	13	1	0	43	20	813
2020	CS-03	8	17	44	22	8	0	0	30	26	802
2020	CS-04	17	23	34	21	5	0	0	26	41	86
2019	CS	8	15	38	25	12	0	1	38	24	2138
2019	CS-01	8	11	34	26	19	1	1	46	20	331
2019	CS-02	6	16	36	28	13	0	1	41	22	901
2019	CS-03	10	17	42	23	9	0	0	32	27	780
2018	CS	7	16	40	26	10	0	0	37	23	2081
2018	CS-01	6	13	39	28	13	0	1	42	19	301
2018	CS-02	6	14	39	29	11	0	0	40	20	915
2018	CS-03	9	19	40	24	8	0	0	32	28	740
2018	CS-04	10	16	42	21	12	0	0	32	26	77
2017	CS	6	16	38	28	11	1	1	40	22	2265
2017	CS-01	5	17	34	28	15	0	0	43	22	322
2017	CS-02	5	14	36	29	14	1	1	44	19	1029
2017	CS-03	8	17	40	27	8	0	0	35	25	820
2017	CS-04	7	19	43	20	10	1	0	30	26	81

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	67	24	1	89	11	2029
2020	CS-01	10	58	29	3	86	14	293
2020	CS-02	8	65	26	1	90	10	823
2020	CS-03	8	72	19	1	90	10	809
2020	CS-04	10	72	17	0	87	13	86

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	60	40	164
2020	CS-02	66	34	62
2020	CS-03	58	42	64

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	18	7	3	2	3	10	86	6	2026
2020	CS-01	57	15	7	2	1	7	12	89	3	290
2020	CS-02	55	20	7	3	3	4	9	86	6	824
2020	CS-03	58	18	8	4	2	1	9	84	7	808
2020	CS-04	56	20	8	3	1	0	12	86	5	86
2019	CS	52	19	10	5	5	2	7	78	10	2133
2019	CS-01	55	16	10	4	5	3	7	79	10	336
2019	CS-02	53	20	10	4	4	2	8	81	9	901
2019	CS-03	51	20	11	6	6	1	6	75	13	775
2018	CS	51	18	9	6	6	2	8	76	14	2100
2018	CS-01	50	21	8	4	7	3	7	79	12	303
2018	CS-02	53	17	9	6	5	2	8	78	12	923
2018	CS-03	49	18	11	7	6	1	8	74	15	750
2018	CS-04	46	29	1	9	8	0	6	81	18	78

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	28	16	18	11	2	5	51	31	164
2020	CS-02	23	27	19	13	6	3	8	56	22	62
2020	CS-03	20	29	15	20	14	0	2	50	34	65

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	13	26	16	21	18	1	3	41	41	164
2020	CS-02	15	27	19	21	13	2	3	44	36	62
2020	CS-03	17	26	14	23	17	0	3	44	41	65

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark