2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - Other occupational group

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 34 10 6 4 1 0 80 10 1763
2019 Other occupational group 41 34 12 7 6 0 0 76 13 1289
2018 Other occupational group 36 35 12 9 7 0 0 72 16 1265
2017 Other occupational group 35 41 12 8 4 0 0 76 12 1036
2014 Other occupational group 34 40 13 6 6 0 0 74 13 1002

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 39 31 16 8 5 1 1 71 13 1757
2019 Other occupational group 32 33 14 11 9 1 0 65 20 1287
2018 Other occupational group 28 34 15 12 10 1 0 62 22 1268
2017 Other occupational group 26 34 16 13 10 1 0 60 23 1036

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 59 28 7 2 3 1 1 87 5 1747
2019 Other occupational group 55 28 10 3 3 0 0 84 6 1284
2018 Other occupational group 50 32 11 3 3 0 0 83 7 1263
2017 Other occupational group 55 32 8 2 1 0 0 88 4 1029
2014 Other occupational group 63 24 8 2 3 0 0 88 5 999

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 54 31 8 4 3 1 0 85 7 1761
2019 Other occupational group 48 33 11 5 4 0 0 81 9 1287
2018 Other occupational group 44 34 11 6 5 0 0 78 11 1268
2017 Other occupational group 43 37 11 5 3 0 0 81 8 1026
2014 Other occupational group 45 34 11 4 5 0 0 80 9 1003

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 57 25 9 4 3 1 1 83 8 1755
2019 Other occupational group 42 27 13 8 9 1 1 70 17 1287
2018 Other occupational group 37 27 16 10 8 1 0 65 18 1268
2017 Other occupational group 36 27 17 10 9 1 0 64 19 1035
2014 Other occupational group 35 34 15 8 7 1 0 69 15 1005

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 54 28 8 5 3 1 1 83 8 1746
2019 Other occupational group 40 30 13 8 7 1 1 71 16 1284
2018 Other occupational group 36 28 17 11 7 0 0 64 19 1263
2017 Other occupational group 33 31 16 10 9 1 0 64 19 1035
2014 Other occupational group 33 33 18 8 6 1 0 67 15 1005

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 38 24 18 7 5 6 2 67 13 1762
2019 Other occupational group 30 23 18 10 12 5 2 57 23 1288
2018 Other occupational group 32 22 20 11 10 3 1 56 22 1267
2017 Other occupational group 31 25 17 11 9 6 2 60 22 1033
2014 Other occupational group 32 24 19 9 10 5 1 59 21 1004
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 38 20 19 4 3 4 11 68 9 1761
2019 Other occupational group 35 26 16 6 5 2 10 69 13 1288

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 55 24 10 4 3 1 2 82 8 1761
2019 Other occupational group 47 27 10 7 6 1 1 76 14 1287
2018 Other occupational group 44 26 12 9 7 1 1 72 16 1267
2017 Other occupational group 37 33 13 10 7 1 1 71 16 1034
2014 Other occupational group 39 34 9 8 8 2 0 74 16 1004

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 59 23 9 4 3 2 1 84 7 1766
2019 Other occupational group 48 29 10 6 5 1 0 78 12 1289
2018 Other occupational group 46 25 13 7 8 1 1 72 15 1272
2017 Other occupational group 44 28 12 7 8 1 1 72 16 1033
2014 Other occupational group 46 28 12 6 7 1 0 75 13 1004

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 22 12 4 4 10 3 78 9 1765
2019 Other occupational group 36 26 13 9 7 7 1 68 17 1289
2018 Other occupational group 31 25 17 9 10 7 1 61 20 1276
2017 Other occupational group 26 28 16 11 11 7 1 59 23 1035
2014 Other occupational group 26 32 13 10 10 9 1 63 22 1002

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 25 12 5 5 6 2 76 11 1763
2019 Other occupational group 35 27 15 10 9 4 1 65 20 1287
2018 Other occupational group 28 25 18 13 12 4 1 55 26 1272
2017 Other occupational group 24 28 17 14 14 3 1 54 29 1033
2014 Other occupational group 23 27 15 15 13 5 1 54 30 1004

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 36 28 13 7 5 8 2 72 14 1761
2019 Other occupational group 27 25 17 13 10 6 1 56 25 1283
2018 Other occupational group 21 25 21 15 12 6 1 49 29 1270
2017 Other occupational group 18 26 19 17 15 5 1 46 34 1031
2014 Other occupational group 16 28 17 14 15 8 1 49 33 1002

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 37 30 11 10 6 5 1 72 17 1768
2019 Other occupational group 25 29 15 14 12 4 1 57 27 1283
2018 Other occupational group 22 25 17 16 15 4 1 49 33 1273
2017 Other occupational group 16 29 16 17 15 6 1 48 35 1029
2014 Other occupational group 16 28 17 16 16 6 1 47 34 1002
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 34 33 17 7 5 1 2 69 13 1764
2019 Other occupational group 27 34 16 13 9 1 1 62 22 1287
2018 Other occupational group 26 29 17 12 14 1 0 56 26 1269
2017 Other occupational group 22 34 17 13 12 0 1 57 26 1038
2014 Other occupational group 23 33 15 14 13 0 0 57 28 1003

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 33 10 6 3 1 0 80 10 1757
2019 Other occupational group 37 36 13 10 4 0 0 73 14 1283
2018 Other occupational group 34 36 12 10 7 0 0 71 17 1267
2017 Other occupational group 31 41 13 10 6 0 0 72 15 1036

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 27 11 5 4 2 2 79 10 1764
2019 Other occupational group 40 31 11 8 7 1 1 73 15 1287
2018 Other occupational group 40 28 13 10 8 1 1 68 18 1273
2017 Other occupational group 34 34 14 9 8 1 1 68 17 1036
2014 Other occupational group 36 35 11 8 7 2 1 73 16 1004

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 39 35 10 11 4 1 1 75 15 1757
2019 Other occupational group 30 37 12 14 6 0 1 68 20 1289
2018 Other occupational group 29 39 10 13 8 0 1 69 21 1271
2017 Other occupational group 28 37 12 14 9 0 0 65 22 1036
2014 Other occupational group 29 35 13 12 11 0 0 64 23 1002

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 20 15 3 3 3 3 76 7 1759

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 37 28 13 7 5 8 2 72 14 1760
2019 Other occupational group 28 26 17 10 12 5 2 58 24 1288
2018 Other occupational group 24 27 17 14 13 4 1 54 28 1268
2017 Other occupational group 21 34 15 13 11 4 2 58 26 1035
2014 Other occupational group 20 29 17 15 14 4 2 52 30 1004

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 31 25 15 8 8 9 4 64 19 1763
2019 Other occupational group 24 24 16 11 15 5 5 53 29 1289
2018 Other occupational group 21 21 15 15 20 4 4 46 38 1268
2017 Other occupational group 17 26 17 14 16 4 7 48 34 1036
2014 Other occupational group 15 23 17 15 21 4 5 41 40 1002

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 54 19 10 4 3 2 8 81 8 1763
2019 Other occupational group 51 21 11 5 3 2 7 79 9 1286

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 20 12 5 3 2 6 78 9 1766
2019 Other occupational group 42 21 14 8 5 4 6 70 14 1287

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 74 8 4 1 2 3 8 92 3 1757
2019 Other occupational group 69 10 4 3 3 4 7 89 7 1280

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 68 11 5 1 2 4 10 91 3 1759
2019 Other occupational group 69 8 5 2 2 4 11 90 5 1280

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 33 30 16 12 6 1 2 65 18 1752
2019 Other occupational group 27 33 18 12 9 1 1 61 21 1280
2018 Other occupational group 26 33 16 13 11 0 1 59 25 1267
2017 Other occupational group 27 39 12 11 10 0 1 67 21 1028
2014 Other occupational group 24 36 15 13 10 1 1 61 24 1004

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 37 29 19 7 6 1 1 68 13 1761
2019 Other occupational group 31 30 19 10 9 1 1 62 19 1287
2018 Other occupational group 31 30 17 10 11 0 1 61 21 1263
2017 Other occupational group 31 35 15 10 8 0 1 67 18 1029
2014 Other occupational group 30 33 14 12 10 0 0 64 22 1003

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 44 33 12 5 4 1 0 78 10 1749
2019 Other occupational group 34 35 15 9 6 0 0 69 15 1268
2018 Other occupational group 32 31 16 11 8 1 0 64 19 1268
2017 Other occupational group 31 36 14 10 8 1 1 68 18 1027
2014 Other occupational group 31 34 15 11 8 1 0 66 19 1004

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 29 33 18 7 4 8 1 68 12 1762
2019 Other occupational group 20 34 19 12 7 7 2 59 20 1287
2018 Other occupational group 22 30 23 12 8 4 1 54 22 1268
2017 Other occupational group 19 34 20 12 8 5 1 57 22 1030

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 50 26 11 6 5 1 1 78 11 1763
2019 Other occupational group 43 28 12 9 6 1 1 72 15 1287
2018 Other occupational group 39 31 13 8 7 1 1 71 15 1267
2017 Other occupational group 41 30 11 8 8 0 1 72 17 1034
2014 Other occupational group 38 34 11 8 8 1 1 73 16 1003

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 29 11 4 3 2 3 81 7 1753
2019 Other occupational group 46 27 14 6 4 1 3 75 10 1277
2018 Other occupational group 40 31 13 8 5 1 2 73 13 1280
2017 Other occupational group 37 34 17 5 4 1 2 73 9 1036
2014 Other occupational group 36 36 16 5 4 0 2 74 10 1003

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 31 69 1767

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 37 14 13 3 3 9 21 73 8 1760

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Other occupational group 16 51 33 1765
2019 Other occupational group 23 42 35 1293
2018 Other occupational group 25 40 35 1273
2017 Other occupational group 20 48 32 1031
2014 Other occupational group 20 46 34 1005

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Other occupational group 10 27 31 5 12 14 327
2019 Other occupational group 9 25 32 10 16 9 295
2018 Other occupational group 12 19 34 12 10 13 309
2017 Other occupational group 23 22 23 10 12 10 212
2014 Other occupational group 13 26 30 14 9999 17 198
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 55 29 8 4 3 1 0 85 7 1758
2019 Other occupational group 46 34 10 6 3 1 0 82 9 1283
2018 Other occupational group 45 36 10 6 3 0 0 81 9 1271
2017 Other occupational group 39 40 11 5 4 1 0 80 9 1035
2014 Other occupational group 42 38 10 6 4 1 0 80 9 1004

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 44 34 12 5 3 2 0 80 8 1763
2019 Other occupational group 30 37 19 7 5 2 1 69 12 1286
2018 Other occupational group 27 37 18 10 6 2 0 66 16 1266
2017 Other occupational group 23 37 19 13 6 2 1 62 19 1037
2014 Other occupational group 26 38 15 11 7 2 1 66 19 1005

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 9 18 30 22 14 3 4 39 28 1762
2019 Other occupational group 10 20 26 23 16 2 3 41 31 1284
2018 Other occupational group 11 22 31 19 12 2 4 32 35 1269
2017 Other occupational group 12 22 34 16 10 2 5 28 36 1029
2014 Other occupational group 11 23 33 18 9 2 3 29 36 1003

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 6 10 18 28 27 7 5 62 17 1754
2019 Other occupational group 9 13 24 25 22 4 3 50 24 1285
2018 Other occupational group 13 16 23 21 19 3 4 43 32 1271
2017 Other occupational group 13 19 25 20 14 3 6 38 35 1028
2014 Other occupational group 12 18 26 22 16 2 4 41 32 1000

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 8 12 23 23 20 7 7 50 23 1752
2019 Other occupational group 14 17 23 18 17 4 6 39 35 1284
2018 Other occupational group 16 20 24 18 13 3 6 34 39 1268
2017 Other occupational group 17 21 26 13 11 4 8 27 44 1024
2014 Other occupational group 18 20 26 16 11 3 4 30 42 1002

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 4 7 17 29 31 5 8 69 12 1748
2019 Other occupational group 6 10 24 27 25 2 6 56 18 1284
2018 Other occupational group 8 14 26 25 19 2 5 48 24 1268
2017 Other occupational group 8 11 25 27 19 2 7 51 21 1017
2014 Other occupational group 9 12 27 28 19 1 5 50 22 996

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 7 9 18 25 30 4 6 61 18 1758
2019 Other occupational group 12 14 22 21 23 3 5 49 28 1281
2018 Other occupational group 15 18 25 19 16 3 5 38 35 1270
2017 Other occupational group 16 19 22 18 15 3 7 37 38 1026
2014 Other occupational group 16 21 24 19 14 2 5 35 39 1003

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 6 10 14 19 29 15 7 61 20 1758
2019 Other occupational group 10 13 21 23 21 6 5 50 26 1283
2018 Other occupational group 13 14 21 21 19 6 6 45 31 1264
2017 Other occupational group 10 14 22 22 19 4 9 47 28 1027
2014 Other occupational group 10 14 22 25 19 5 6 49 26 1000

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 9 12 24 22 22 6 5 49 23 1750
2019 Other occupational group 12 18 24 18 18 4 5 40 33 1283
2018 Other occupational group 15 21 25 16 15 3 5 34 39 1270
2017 Other occupational group 16 20 26 14 13 3 8 30 40 1027
2014 Other occupational group 17 20 28 15 13 3 5 30 40 1000

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 7 14 27 28 20 3 2 50 22 1766
2019 Other occupational group 9 15 30 23 17 2 3 43 26 1285

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 34 33 14 8 5 5 1 72 14 1755
2019 Other occupational group 21 31 18 15 10 5 1 55 27 1283

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 57 21 8 5 5 4 0 81 11 1766
2019 Other occupational group 44 26 11 9 8 1 1 72 17 1285
2018 Other occupational group 39 27 11 11 10 1 0 68 21 1268
2017 Other occupational group 37 29 11 10 10 1 1 68 21 1033
2014 Other occupational group 39 29 10 10 9 1 1 69 20 1003

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 62 23 6 5 2 1 1 87 7 1754
2019 Other occupational group 46 33 8 7 5 1 1 80 12 1286
2018 Other occupational group 45 30 10 8 5 1 1 77 14 1265
2017 Other occupational group 35 34 14 10 6 0 1 69 16 1032
2014 Other occupational group 38 38 10 8 4 1 1 77 13 1005

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 31 11 4 2 4 2 82 7 1750
2019 Other occupational group 37 34 14 6 4 3 2 74 11 1285
2018 Other occupational group 33 35 16 7 5 2 2 70 13 1269

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 29 9 4 3 4 0 84 7 1754
2019 Other occupational group 40 32 12 8 5 2 1 74 13 1280
2018 Other occupational group 41 31 14 5 5 2 1 75 11 1265
2017 Other occupational group 36 36 14 6 3 3 1 75 10 1031
2014 Other occupational group 42 32 14 6 3 3 1 76 9 1005

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 53 26 10 3 2 6 1 84 5 1763
2019 Other occupational group 43 29 13 5 4 5 1 76 10 1281
2018 Other occupational group 42 29 17 3 4 4 1 75 8 1269
2017 Other occupational group 36 33 18 4 3 4 2 73 8 1033
2014 Other occupational group 42 30 14 5 3 4 2 77 8 1003

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 64 24 6 3 2 1 1 89 5 1761
2019 Other occupational group 50 28 10 6 4 1 1 79 11 1288
2018 Other occupational group 45 32 12 5 5 1 0 79 10 1270
2017 Other occupational group 41 35 11 7 5 0 0 77 12 1034
2014 Other occupational group 46 32 11 6 4 1 1 78 11 1004

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 19 12 4 4 10 5 77 9 1763

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 24 11 3 2 7 2 82 6 1758

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 52 25 9 4 3 5 1 82 8 1756

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 0 4 16 20 43 16 0 5 76 21

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 35 27 15 6 4 9 5 71 12 1762
2019 Other occupational group 28 26 17 8 9 7 4 62 19 1286
2018 Other occupational group 23 26 18 11 13 5 4 55 26 1270
2017 Other occupational group 23 29 18 10 12 4 4 57 24 1033
2014 Other occupational group 28 30 16 10 8 5 3 63 19 1004

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 42 30 10 6 5 4 2 77 12 1763
2019 Other occupational group 35 30 15 8 7 4 1 68 16 1291
2018 Other occupational group 32 33 14 10 7 3 1 68 18 1266
2017 Other occupational group 33 32 14 8 6 4 2 69 16 1034
2014 Other occupational group 37 31 12 9 6 4 2 72 15 1004

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 27 11 3 3 3 1 81 7 1762
2019 Other occupational group 36 31 17 7 6 3 1 69 14 1286
2018 Other occupational group 32 33 18 9 6 1 0 66 16 1261

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 36 22 14 7 8 10 2 66 17 1764
2019 Other occupational group 25 23 17 10 14 9 3 54 27 1285
2018 Other occupational group 22 20 18 14 15 8 2 47 33 1266
2017 Other occupational group 21 23 16 14 15 8 2 49 33 1034
2014 Other occupational group 20 23 16 14 18 8 2 47 35 1002

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 35 3 7 3 0 0 86 11 1768

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 49 32 7 6 4 1 1 83 10 1766
2019 Other occupational group 44 33 7 11 4 0 1 77 15 1284
2017 Other occupational group 39 35 8 11 6 0 1 75 17 1038
2014 Other occupational group 41 31 8 10 8 0 1 73 18 1003

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 55 29 6 5 4 0 1 85 9 1757
2019 Other occupational group 44 32 10 9 4 0 0 77 13 1286
2017 Other occupational group 41 36 8 10 4 0 0 78 14 1034
2014 Other occupational group 44 34 9 8 5 1 0 78 13 1002

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 80 13 2 1 3 0 0 94 4 1762
2017 Other occupational group 65 23 4 4 2 0 2 90 5 1034
2014 Other occupational group 68 21 4 3 2 0 2 91 4 1003

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 41 16 8 4 4 21 6 78 11 1764
2019 Other occupational group 35 15 11 6 7 21 5 68 17 1287

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 8 92 1764
2019 Other occupational group 17 83 1290
2018 Other occupational group 18 82 1277

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 52 48 176
2019 Other occupational group 55 45 213
2018 Other occupational group 51 49 219

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 56 44 176
2019 Other occupational group 59 41 213
2018 Other occupational group 62 38 220

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 7 93 176
2019 Other occupational group 4 96 213
2018 Other occupational group 7 93 217

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 2 98 176

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 176
2019 Other occupational group 7 93 213
2018 Other occupational group 5 95 217

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 14 86 176
2019 Other occupational group 12 88 213
2018 Other occupational group 9 91 217

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 11 89 176
2019 Other occupational group 5 95 213
2018 Other occupational group 9 91 217

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 40 60 176
2019 Other occupational group 35 65 212
2018 Other occupational group 39 61 222

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 40 60 176
2019 Other occupational group 39 61 212
2018 Other occupational group 39 61 220

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 52 48 176
2019 Other occupational group 43 57 212
2018 Other occupational group 47 53 221

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 51 49 176
2019 Other occupational group 40 60 212
2018 Other occupational group 45 55 222

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 32 68 176
2019 Other occupational group 31 69 212
2018 Other occupational group 35 65 221

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 51 49 176
2019 Other occupational group 48 52 212
2018 Other occupational group 55 45 222

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 34 66 176
2019 Other occupational group 30 70 212
2018 Other occupational group 38 62 221

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 3 97 212
2018 Other occupational group 4 96 220

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 7 93 176
2019 Other occupational group 9 91 212
2018 Other occupational group 10 90 220

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 14 86 176
2019 Other occupational group 14 86 212
2018 Other occupational group 13 87 220

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 47 53 176
2019 Other occupational group 53 47 212
2018 Other occupational group 51 49 222

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 24 76 176
2019 Other occupational group 27 73 212
2018 Other occupational group 27 73 221

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 22 78 176
2019 Other occupational group 21 79 212
2018 Other occupational group 23 77 221

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 45 55 176
2019 Other occupational group 50 50 212
2018 Other occupational group 50 50 221

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 16 84 176
2019 Other occupational group 22 78 212
2018 Other occupational group 24 76 220

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 6 94 176
2019 Other occupational group 6 94 212
2018 Other occupational group 15 85 220

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 9 91 176
2019 Other occupational group 14 86 212
2018 Other occupational group 18 82 220

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 5 95 176
2019 Other occupational group 9 91 212
2018 Other occupational group 7 93 219

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 5 95 176
2019 Other occupational group 8 92 212
2018 Other occupational group 7 93 220

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 13 87 176
2019 Other occupational group 12 88 212
2018 Other occupational group 11 89 219

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 15 85 176
2019 Other occupational group 12 88 212
2018 Other occupational group 12 88 219

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 38 62 176
2019 Other occupational group 32 68 212
2018 Other occupational group 31 69 220

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 7 93 166
2019 Other occupational group 12 88 195
2018 Other occupational group 6 94 205

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 14 86 166
2019 Other occupational group 16 84 195
2018 Other occupational group 20 80 206

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 9 91 166
2019 Other occupational group 7 93 195
2018 Other occupational group 10 90 206

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 8 92 166
2019 Other occupational group 7 93 195
2018 Other occupational group 6 94 205

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 7 93 166
2019 Other occupational group 9 91 195
2018 Other occupational group 9 91 205

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 8 92 166
2019 Other occupational group 6 94 195
2018 Other occupational group 8 92 205

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 9 91 166
2019 Other occupational group 4 96 195
2018 Other occupational group 7 93 205

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 13 87 166
2019 Other occupational group 15 85 195
2018 Other occupational group 12 88 205

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 17 83 166
2019 Other occupational group 13 87 195
2018 Other occupational group 11 89 205

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 26 74 166
2019 Other occupational group 28 72 195
2018 Other occupational group 33 67 205

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 7 93 166
2019 Other occupational group 8 92 195
2018 Other occupational group 7 93 205

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 45 55 166
2019 Other occupational group 48 52 195
2018 Other occupational group 47 53 206

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 2 98 166
2019 Other occupational group 3 97 195
2018 Other occupational group 3 97 205

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 53 47 166
2019 Other occupational group 55 45 195
2018 Other occupational group 61 39 206

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 6 94 166
2019 Other occupational group 4 96 195
2018 Other occupational group 5 95 205

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 21 79 166
2019 Other occupational group 18 82 195
2018 Other occupational group 16 84 205

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 31 14 13 3 4 26 8 68 12 1765
2019 Other occupational group 22 15 17 8 8 22 9 53 23 1289
2018 Other occupational group 21 16 21 6 9 21 6 50 21 1268
2017 Other occupational group 21 21 19 8 7 17 8 55 20 1035
2014 Other occupational group 16 18 19 8 9 23 7 49 24 1002

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 50 22 10 3 3 10 1 81 7 1759
2019 Other occupational group 38 24 14 6 6 10 1 70 14 1290
2018 Other occupational group 32 28 17 7 7 9 1 67 15 1267
2017 Other occupational group 32 29 18 7 5 8 2 67 14 1033
2014 Other occupational group 28 30 17 7 6 10 2 66 15 1004

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 5 95 1763
2019 Other occupational group 9 91 1286
2018 Other occupational group 10 90 1269

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 39 61 96
2019 Other occupational group 44 56 108
2018 Other occupational group 43 57 121

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 68 32 96
2019 Other occupational group 72 28 108
2018 Other occupational group 73 27 123

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 5 95 108
2018 Other occupational group 7 93 119

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 6 94 96
2018 Other occupational group 0 100 119

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 12 88 96
2019 Other occupational group 12 88 108
2018 Other occupational group 5 95 119

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 9 91 96
2019 Other occupational group 10 90 108
2018 Other occupational group 4 96 119

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 96
2019 Other occupational group 13 87 108
2018 Other occupational group 16 84 119

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 19 81 96
2019 Other occupational group 19 81 108
2018 Other occupational group 24 76 118

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 12 88 96
2019 Other occupational group 22 78 108
2018 Other occupational group 24 76 120

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 96
2019 Other occupational group 11 89 108
2018 Other occupational group 19 81 118

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 4 96 96
2019 Other occupational group 6 94 108
2018 Other occupational group 6 94 118

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 19 81 96
2019 Other occupational group 32 68 108
2018 Other occupational group 32 68 117

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 25 75 96
2019 Other occupational group 20 80 108
2018 Other occupational group 24 76 118

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 11 89 96

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 0 100 117

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 6 94 108
2018 Other occupational group 5 95 117

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 16 84 96
2019 Other occupational group 8 92 108
2018 Other occupational group 9 91 117

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 0 100 117

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 12 88 96
2019 Other occupational group 22 78 108
2018 Other occupational group 13 87 119

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 0 100 117

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 18 82 96
2019 Other occupational group 24 76 108
2018 Other occupational group 27 73 118

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 24 76 96
2019 Other occupational group 30 70 107
2018 Other occupational group 32 68 120

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 9 91 96
2019 Other occupational group 19 81 107
2018 Other occupational group 18 82 120

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 5 95 96
2019 Other occupational group 5 95 107
2018 Other occupational group 10 90 120

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 96
2019 Other occupational group 15 85 107
2018 Other occupational group 15 85 120

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 4 96 96
2019 Other occupational group 5 95 107
2018 Other occupational group 7 93 119

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 9 91 107
2018 Other occupational group 7 93 120

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 6 94 96
2019 Other occupational group 9 91 107
2018 Other occupational group 13 87 119

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 96
2019 Other occupational group 12 88 107
2018 Other occupational group 13 87 119

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 52 48 96
2019 Other occupational group 47 53 107
2018 Other occupational group 48 52 122

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 10 90 90
2018 Other occupational group 4 96 111

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 11 89 90
2018 Other occupational group 12 88 111

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 7 93 111

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 6 94 111

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other occupational group 5 95 111

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 11 89 90
2018 Other occupational group 12 88 112

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 13 87 90
2018 Other occupational group 7 93 111

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 20 80 90
2018 Other occupational group 32 68 111

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 6 94 90
2018 Other occupational group 11 89 111

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 46 54 90
2018 Other occupational group 43 57 113

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 68 32 90
2018 Other occupational group 63 37 114

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other occupational group 8 92 90
2018 Other occupational group 17 83 111

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 32 15 14 3 2 26 7 71 8 1762
2019 Other occupational group 25 13 19 4 6 25 8 57 15 1290
2018 Other occupational group 24 14 24 4 5 24 6 53 12 1272
2017 Other occupational group 22 19 20 3 4 23 8 60 10 1034
2014 Other occupational group 18 17 20 4 3 30 8 57 11 1003

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 22 11 3 2 11 2 82 5 1764
2019 Other occupational group 39 23 16 4 5 12 2 72 10 1285
2018 Other occupational group 33 26 20 4 4 11 2 67 10 1274
2017 Other occupational group 33 28 18 5 3 10 3 71 9 1034
2014 Other occupational group 30 27 18 4 3 16 2 69 9 1002

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 10 90 1739

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 11 89 1747
2019 Other occupational group 17 83 1292
2017 Other occupational group 18 82 1031
2014 Other occupational group 16 84 1004

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 44 56 220

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 73 27 221
2019 Other occupational group 76 24 217
2017 Other occupational group 76 24 182
2014 Other occupational group 78 22 159

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 49 23 10 13 3 1 0 74 16 162
2019 Other occupational group 49 26 7 11 5 1 1 77 17 164
2017 Other occupational group 39 45 6 5 4 0 1 85 9 141
2014 Other occupational group 43 36 9 8 4 0 0 79 12 124

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 26 12 3 3 4 4 81 6 1756
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 43 26 13 6 4 7 2 75 11 1762

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 32 10 5 2 2 1 82 8 1765

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 31 10 6 3 2 1 81 8 1759

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 47 30 12 4 2 2 2 80 7 1748

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 53 26 11 3 1 3 2 84 4 1758

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 65 16 6 1 0 9 3 92 1 1759

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 52 26 10 4 2 5 2 83 6 1753

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 27 9 6 4 2 1 81 10 1753

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 58 24 8 3 3 3 1 85 7 1753

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 84 16 208

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 16 26 25 19 13 0 1 43 32 175

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 46 30 10 5 2 5 1 81 8 1763
2019 Other occupational group 28 32 18 9 6 5 1 65 17 1290
2018 Other occupational group 29 34 17 9 7 4 1 66 16 1273
2017 Other occupational group 22 33 18 10 9 6 2 60 20 1035

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 45 24 11 9 7 2 2 71 17 1755

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 50 23 13 3 3 6 3 79 6 1753

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 44 24 15 7 5 3 2 72 12 1761
2019 Other occupational group 26 31 16 13 11 3 1 59 24 1290
2018 Other occupational group 24 28 18 14 11 2 1 55 26 1275
2017 Other occupational group 20 32 15 16 12 3 1 55 29 1033

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 29 39 13 14 3 1 0 69 17 208
2019 Other occupational group 16 42 15 12 11 1 3 60 24 161

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 44 19 15 9 9 1 4 66 19 1763

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 42 23 17 8 7 2 2 68 15 1763
2019 Other occupational group 29 22 18 13 15 1 2 52 30 1284
2018 Other occupational group 24 25 20 11 16 1 2 51 29 1272
2017 Other occupational group 25 22 18 14 18 1 2 48 33 1033

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 36 27 17 10 6 3 2 65 16 1764
2019 Other occupational group 31 26 21 10 9 1 2 59 20 1287
2018 Other occupational group 27 24 23 13 10 1 2 52 24 1276
2017 Other occupational group 30 27 21 10 10 1 2 58 21 1034

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 21 12 7 4 3 5 75 11 1760
2019 Other occupational group 42 23 16 7 6 2 4 69 14 1283
2018 Other occupational group 33 24 18 12 8 1 4 60 21 1264
2017 Other occupational group 38 25 17 8 7 1 4 66 16 1030

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 41 20 13 9 10 5 2 66 20 1757
2019 Other occupational group 32 22 17 13 11 2 2 56 26 1280
2018 Other occupational group 28 22 19 14 13 2 3 52 28 1267
2017 Other occupational group 28 20 20 13 15 1 3 50 29 1035

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 60 16 9 5 2 3 5 82 8 1759
2019 Other occupational group 56 19 9 4 3 1 7 82 8 1276
2018 Other occupational group 52 19 11 6 5 1 6 77 12 1268
2017 Other occupational group 50 21 9 5 5 1 9 79 11 1031

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 41 25 18 7 6 1 1 67 14 1758
2019 Other occupational group 39 25 17 8 8 1 2 66 16 1287
2018 Other occupational group 34 25 20 9 10 1 2 60 19 1270
2017 Other occupational group 34 29 16 9 9 0 2 65 19 1030

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 42 20 17 7 7 1 6 66 16 1758

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 43 26 15 6 4 3 3 73 11 1757
2019 Other occupational group 38 26 17 8 6 2 3 67 15 1281
2018 Other occupational group 28 29 20 10 8 2 3 60 19 1272
2017 Other occupational group 30 30 20 10 7 1 2 62 18 1031

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 39 26 18 7 5 3 2 69 13 1755
2019 Other occupational group 37 25 18 8 7 2 3 65 16 1282
2018 Other occupational group 27 27 20 11 9 1 4 57 22 1268
2017 Other occupational group 27 29 20 13 8 1 2 59 21 1032

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 41 27 15 9 5 2 1 71 14 1758
2019 Other occupational group 40 24 17 8 7 1 2 66 16 1283
2018 Other occupational group 32 28 17 11 10 1 3 62 21 1263
2017 Other occupational group 33 28 18 11 8 1 2 62 20 1033

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 51 23 12 6 4 2 1 77 11 1755
2019 Other occupational group 44 21 14 9 8 1 2 68 18 1283

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 36 29 17 10 6 1 1 67 16 1760

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 28 27 21 13 8 1 1 57 22 1757
2019 Other occupational group 39 25 18 8 7 1 2 66 15 1283
2018 Other occupational group 32 32 18 10 6 1 2 66 16 1265
2017 Other occupational group 38 27 17 9 6 1 3 67 15 1029

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 59 20 10 4 2 1 4 83 6 1751
2019 Other occupational group 53 21 12 6 3 1 3 78 10 1277
2018 Other occupational group 51 23 11 5 5 1 4 78 11 1261
2017 Other occupational group 54 23 13 5 2 0 3 79 8 1033

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 43 29 17 6 3 1 0 73 9 1761

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 68 15 6 2 2 2 5 88 5 1754
2019 Other occupational group 67 13 8 2 3 1 6 87 5 1281
2018 Other occupational group 63 14 8 3 3 2 7 86 6 1263

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 79 7 4 3 3 2 2 90 6 1751
2019 Other occupational group 68 11 6 4 6 1 3 83 11 1284
2018 Other occupational group 63 12 8 5 5 2 4 80 11 1267
2017 Other occupational group 69 14 6 3 4 2 3 87 7 1035

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 73 14 5 3 2 1 2 90 4 1748
2019 Other occupational group 59 22 9 4 4 1 2 83 7 1279
2018 Other occupational group 53 25 11 5 3 1 3 81 8 1270
2017 Other occupational group 53 29 9 4 2 1 3 85 6 1033

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 72 12 6 4 3 1 2 87 7 1752
2019 Other occupational group 60 17 9 5 6 1 2 80 11 1279
2018 Other occupational group 51 19 12 7 7 1 3 73 15 1267
2017 Other occupational group 55 21 10 6 5 1 2 78 11 1034

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 64 6 2 2 1 1 23 93 3 1753
2019 Other occupational group 61 9 4 1 1 1 22 91 3 1278
2018 Other occupational group 55 11 4 1 1 1 26 91 3 1259
2017 Other occupational group 59 14 4 2 1 0 20 92 4 1034

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 69 15 6 3 1 2 3 89 5 1759
2019 Other occupational group 68 14 8 3 2 1 5 87 5 1271
2018 Other occupational group 61 17 8 3 2 1 7 85 6 1258
2017 Other occupational group 63 19 5 3 1 1 8 90 5 1023

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 48 18 13 8 8 1 2 69 18 1766
2019 Other occupational group 53 16 12 6 8 1 3 72 15 1284
2018 Other occupational group 49 18 12 8 9 1 5 70 17 1270
2017 Other occupational group 53 20 9 7 6 1 3 77 14 1037

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 52 24 13 4 4 1 2 78 8 1760
2019 Other occupational group 56 24 11 3 2 1 3 83 6 1280
2018 Other occupational group 50 25 12 5 3 1 4 79 8 1264
2017 Other occupational group 56 26 10 2 3 0 3 85 5 1036

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 36 37 17 5 4 1 0 74 10 1768

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 20 35 29 11 4 1 0 55 15 1765
2019 Other occupational group 21 31 30 12 5 1 1 52 17 1294
2018 Other occupational group 17 29 32 14 7 1 1 47 21 1277
2017 Other occupational group 19 29 32 12 7 0 1 48 19 1037

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 10 19 33 23 14 1 1 37 29 1759
2019 Other occupational group 12 18 32 21 15 0 1 36 31 1278
2018 Other occupational group 12 20 34 22 11 0 1 34 32 1255
2017 Other occupational group 9 18 34 23 14 1 1 38 28 1028
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 20 42 28 10 68 32 1768

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Other occupational group 50 50 423

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 44 12 7 3 3 7 23 80 9 1763
2019 Other occupational group 43 11 12 7 9 5 13 67 19 1286
2018 Other occupational group 43 14 11 7 9 3 13 68 20 1254

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 16 20 18 19 21 2 4 38 43 423

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Other occupational group 11 15 18 21 28 4 4 28 53 422
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