2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - TC

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 52 34 11 0 3 0 0 85 3 62
2020 TC-07 50 30 10 0 10 0 0 80 10 10
2020 TC-08 50 35 10 0 5 0 0 85 5 20
2019 TC 24 56 8 4 8 0 0 80 12 25
2018 TC 39 50 7 4 0 0 0 89 4 28
2018 TC-07 36 55 0 9 0 0 0 91 9 11
2017 TC 45 48 7 0 0 0 0 93 0 29
2017 TC-07 46 38 15 0 0 0 0 85 0 13

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 31 40 15 11 3 0 0 71 15 62
2020 TC-07 20 60 10 10 0 0 0 80 10 10
2020 TC-08 30 35 20 10 5 0 0 65 15 20
2019 TC 25 42 17 8 8 0 0 67 17 24
2018 TC 22 59 15 4 0 0 0 81 4 27
2018 TC-07 20 70 10 0 0 0 0 90 0 10
2017 TC 28 55 13 4 0 0 0 83 4 29
2017 TC-07 38 46 8 8 0 0 0 85 8 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 59 38 3 0 0 0 0 97 0 61
2020 TC-07 50 40 10 0 0 0 0 90 0 10
2020 TC-08 55 45 0 0 0 0 0 100 0 20
2019 TC 48 44 0 0 8 0 0 92 8 25
2018 TC 50 43 4 0 4 0 0 93 4 28
2018 TC-07 55 36 0 0 9 0 0 91 9 11
2017 TC 52 48 0 0 0 0 0 100 0 29
2017 TC-07 54 46 0 0 0 0 0 100 0 13

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 47 47 2 3 2 0 0 94 5 62
2020 TC-07 40 50 0 10 0 0 0 90 10 10
2020 TC-08 35 55 5 0 5 0 0 90 5 20
2019 TC 29 54 13 0 0 0 4 87 0 24
2018 TC 50 39 4 4 4 0 0 89 7 28
2018 TC-07 45 45 0 0 9 0 0 91 9 11
2017 TC 46 51 4 0 0 0 0 96 0 29
2017 TC-07 54 38 8 0 0 0 0 92 0 13

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 19 50 19 10 2 0 0 69 11 62
2020 TC-07 10 50 10 30 0 0 0 60 30 10
2020 TC-08 25 45 15 10 5 0 0 70 15 20
2019 TC 17 33 25 21 4 0 0 50 25 24
2018 TC 25 57 18 0 0 0 0 82 0 28
2018 TC-07 36 45 18 0 0 0 0 82 0 11
2017 TC 21 55 21 4 0 0 0 76 4 29
2017 TC-07 31 38 23 8 0 0 0 69 8 13

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 45 19 15 3 0 0 63 18 62
2020 TC-07 10 40 10 40 0 0 0 50 40 10
2020 TC-08 20 45 20 5 10 0 0 65 15 20
2019 TC 12 28 28 24 8 0 0 40 32 25
2018 TC 21 46 21 11 0 0 0 68 11 28
2018 TC-07 18 55 18 9 0 0 0 73 9 11
2017 TC 21 58 17 4 0 0 0 79 4 29
2017 TC-07 31 38 23 8 0 0 0 69 8 13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 44 27 16 3 5 5 0 75 8 62
2020 TC-07 30 30 30 0 10 0 0 60 10 10
2020 TC-08 55 15 15 5 5 5 0 74 11 20
2019 TC 16 32 28 20 0 4 0 50 21 25
2018 TC 39 36 11 11 0 0 4 78 11 28
2018 TC-07 45 36 0 9 0 0 9 90 10 11
2017 TC 42 38 13 4 0 4 0 83 4 29
2017 TC-07 46 31 15 0 0 8 0 83 0 13
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 52 31 15 2 0 0 2 84 2 62
2020 TC-07 50 40 10 0 0 0 0 90 0 10
2020 TC-08 65 20 15 0 0 0 0 85 0 20
2019 TC 20 44 16 4 8 0 8 70 13 25

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 44 34 15 3 3 2 0 79 7 62
2020 TC-07 50 50 0 0 0 0 0 100 0 10
2020 TC-08 45 20 20 5 5 5 0 68 11 20
2019 TC 24 44 16 8 8 0 0 68 16 25
2018 TC 54 36 7 4 0 0 0 89 4 28
2018 TC-07 55 27 18 0 0 0 0 82 0 11
2017 TC 32 58 7 4 0 0 0 89 4 29
2017 TC-07 38 54 8 0 0 0 0 92 0 13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 56 29 8 5 2 0 0 85 6 62
2020 TC-07 70 30 0 0 0 0 0 100 0 10
2020 TC-08 50 20 20 10 0 0 0 70 10 20
2019 TC 32 32 16 12 8 0 0 64 20 25
2018 TC 61 29 7 0 0 4 0 93 0 28
2018 TC-07 55 36 0 0 0 9 0 100 0 11
2017 TC 58 21 10 7 4 0 0 79 11 29
2017 TC-07 54 23 8 8 8 0 0 77 15 13

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 16 42 24 11 3 3 0 60 15 62
2020 TC-07 10 50 20 10 10 0 0 60 20 10
2020 TC-08 15 30 30 15 0 10 0 50 17 20
2019 TC 8 24 20 24 20 4 0 33 46 25
2018 TC 14 25 25 29 0 7 0 42 31 28
2018 TC-07 9 18 36 27 0 9 0 30 30 11
2017 TC 14 27 42 7 0 10 0 45 8 29
2017 TC-07 23 15 46 8 0 8 0 42 8 13

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 10 31 32 15 10 3 0 42 25 62
2020 TC-07 10 10 50 10 20 0 0 20 30 10
2020 TC-08 15 15 25 25 10 10 0 33 39 20
2019 TC 12 8 20 32 28 0 0 20 60 25
2018 TC 18 18 25 21 18 0 0 36 39 28
2018 TC-07 9 9 36 36 9 0 0 18 45 11
2017 TC 11 20 45 18 4 4 0 32 22 29
2017 TC-07 15 8 54 8 8 8 0 25 17 13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 10 29 29 21 8 3 0 40 30 62
2020 TC-07 10 20 40 20 10 0 0 30 30 10
2020 TC-08 10 25 15 30 15 5 0 37 47 20
2019 TC 4 16 16 28 36 0 0 20 64 25
2018 TC 7 14 18 46 11 4 0 22 59 28
2018 TC-07 9 9 9 73 0 0 0 18 73 11
2017 TC 11 17 49 21 0 4 0 28 21 29
2017 TC-07 15 15 54 8 0 8 0 33 8 13

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 11 29 31 18 10 2 0 41 28 62
2020 TC-07 0 30 40 0 30 0 0 30 30 10
2020 TC-08 10 15 30 35 10 0 0 25 45 20
2019 TC 8 8 16 40 28 0 0 16 68 25
2018 TC 7 18 21 43 11 0 0 25 54 28
2018 TC-07 9 0 27 55 9 0 0 9 64 11
2017 TC 11 20 42 21 7 0 0 31 28 29
2017 TC-07 15 15 38 23 8 0 0 31 31 13
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 29 40 24 6 0 0 0 69 6 62
2020 TC-07 40 40 20 0 0 0 0 80 0 10
2020 TC-08 25 35 30 10 0 0 0 60 10 20
2019 TC 24 44 16 0 16 0 0 68 16 25
2018 TC 21 46 21 11 0 0 0 68 11 28
2018 TC-07 18 45 27 9 0 0 0 64 9 11
2017 TC 32 47 7 14 0 0 0 79 14 29
2017 TC-07 38 38 8 15 0 0 0 77 15 13

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 21 56 11 8 2 0 2 79 10 62
2020 TC-07 30 50 0 20 0 0 0 80 20 10
2020 TC-08 30 35 15 15 0 0 5 68 16 20
2019 TC 25 46 8 21 0 0 0 71 21 24
2018 TC 19 52 22 4 4 0 0 70 7 27
2018 TC-07 27 27 36 9 0 0 0 55 9 11
2017 TC 25 44 21 7 4 0 0 68 11 28
2017 TC-07 33 25 17 17 8 0 0 58 25 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 45 26 19 5 2 3 0 73 7 62
2020 TC-07 60 30 10 0 0 0 0 90 0 10
2020 TC-08 45 10 25 15 0 5 0 58 16 20
2019 TC 28 48 8 4 12 0 0 76 16 25
2018 TC 46 39 11 0 4 0 0 86 4 28
2018 TC-07 45 36 18 0 0 0 0 82 0 11
2017 TC 32 41 20 4 4 0 0 73 7 29
2017 TC-07 23 54 15 0 8 0 0 77 8 13

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 27 34 18 18 2 0 2 62 20 62
2020 TC-07 10 20 30 30 10 0 0 30 40 10
2020 TC-08 45 15 20 20 0 0 0 60 20 20
2019 TC 4 48 12 36 0 0 0 52 36 25
2018 TC 7 39 25 29 0 0 0 46 29 28
2018 TC-07 18 27 9 45 0 0 0 45 45 11
2017 TC 18 48 14 17 4 0 0 65 21 29
2017 TC-07 23 38 8 23 8 0 0 62 31 13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 42 8 3 6 2 0 82 10 62
2020 TC-07 60 40 0 0 0 0 0 100 0 10
2020 TC-08 40 25 15 0 15 5 0 68 16 20

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 11 31 27 13 13 5 0 44 27 62
2020 TC-07 0 30 10 20 40 0 0 30 60 10
2020 TC-08 15 25 30 5 15 10 0 44 22 20
2019 TC 0 12 36 32 20 0 0 12 52 25
2018 TC 11 18 25 32 11 4 0 30 44 28
2018 TC-07 18 0 27 36 18 0 0 18 55 11
2017 TC 14 21 37 28 0 0 0 35 28 29
2017 TC-07 15 8 31 46 0 0 0 23 46 13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 8 26 21 21 16 2 6 37 40 62
2020 TC-07 0 30 20 10 30 0 10 33 44 10
2020 TC-08 10 10 30 20 20 0 10 22 44 20
2019 TC 0 12 24 28 24 8 4 14 59 25
2018 TC 7 25 21 25 18 4 0 33 44 28
2018 TC-07 18 0 27 36 18 0 0 18 55 11
2017 TC 11 25 21 30 11 0 4 36 42 29
2017 TC-07 8 23 23 23 15 0 8 33 42 13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 60 19 10 5 3 0 3 82 8 62
2020 TC-07 40 20 20 20 0 0 0 60 20 10
2020 TC-08 55 25 5 0 5 0 10 89 6 20
2019 TC 44 20 20 4 4 0 8 70 9 25

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 26 24 2 2 2 6 70 4 62
2020 TC-07 10 30 40 10 10 0 0 40 20 10
2020 TC-08 35 20 35 0 0 0 10 61 0 20
2019 TC 32 28 28 8 4 0 0 60 12 25

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 68 19 2 0 2 2 8 96 2 62
2020 TC-07 70 20 0 0 0 0 10 100 0 10
2020 TC-08 50 30 5 0 5 0 10 89 6 20
2019 TC 68 12 4 8 0 0 8 87 9 25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 65 21 3 2 0 0 10 95 2 62
2020 TC-07 40 40 10 0 0 0 10 89 0 10
2020 TC-08 60 30 0 0 0 0 10 100 0 20
2019 TC 80 4 12 0 0 0 4 88 0 25

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 24 48 16 6 5 0 0 73 11 62
2020 TC-07 10 50 20 20 0 0 0 60 20 10
2020 TC-08 25 35 30 5 5 0 0 60 10 20
2019 TC 12 40 24 8 16 0 0 52 24 25
2018 TC 11 54 25 11 0 0 0 64 11 28
2018 TC-07 18 45 27 9 0 0 0 64 9 11
2017 TC 28 51 18 4 0 0 0 79 4 29
2017 TC-07 31 54 15 0 0 0 0 85 0 13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 35 45 10 3 6 0 0 81 10 62
2020 TC-07 30 50 10 0 10 0 0 80 10 10
2020 TC-08 30 50 10 5 5 0 0 80 10 20
2019 TC 12 40 28 4 16 0 0 52 20 25
2018 TC 14 64 11 7 4 0 0 79 11 28
2018 TC-07 18 36 27 9 9 0 0 55 18 11
2017 TC 27 52 18 4 0 0 0 79 4 29
2017 TC-07 31 46 15 8 0 0 0 77 8 13

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 30 48 13 8 2 0 0 77 10 61
2020 TC-07 20 30 20 30 0 0 0 50 30 10
2020 TC-08 35 45 5 10 5 0 0 80 15 20
2019 TC 8 44 24 16 8 0 0 52 24 25
2018 TC 14 46 21 18 0 0 0 61 18 28
2018 TC-07 27 18 36 18 0 0 0 45 18 11
2017 TC 21 54 18 7 0 0 0 75 7 29
2017 TC-07 31 31 31 8 0 0 0 62 8 13

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 48 16 6 3 6 2 72 11 62
2020 TC-07 10 40 10 30 0 10 0 56 33 10
2020 TC-08 15 40 30 0 5 5 5 61 6 20
2019 TC 16 24 24 20 12 4 0 42 33 25
2018 TC 4 29 39 29 0 0 0 32 29 28
2018 TC-07 9 9 36 45 0 0 0 18 45 11
2017 TC 4 58 21 4 4 7 4 69 8 29
2017 TC-07 8 46 31 8 0 8 0 58 8 13

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 39 8 8 2 0 3 81 10 61
2020 TC-07 50 40 10 0 0 0 0 90 0 10
2020 TC-08 35 40 10 10 5 0 0 75 15 20
2019 TC 16 36 28 16 4 0 0 52 20 25
2018 TC 32 43 14 4 4 0 4 78 7 28
2018 TC-07 36 36 18 0 0 0 9 80 0 11
2017 TC 31 35 21 3 7 4 0 68 10 29
2017 TC-07 38 46 8 0 8 0 0 85 8 13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 38 11 10 2 0 0 77 11 61
2020 TC-07 40 50 0 10 0 0 0 90 10 10
2020 TC-08 32 42 11 16 0 0 0 74 16 19
2019 TC 25 46 21 8 0 0 0 71 8 24
2018 TC 43 39 11 4 4 0 0 82 7 28
2018 TC-07 45 45 9 0 0 0 0 91 0 11
2017 TC 42 31 20 4 4 0 0 73 7 29
2017 TC-07 54 38 8 0 0 0 0 92 0 13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 TC 52 48 62
2020 TC-07 60 40 10
2020 TC-08 50 50 20

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 65 29 6 0 0 0 0 94 0 62
2020 TC-07 70 20 10 0 0 0 0 90 0 10
2020 TC-08 65 25 10 0 0 0 0 90 0 20

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 TC 15 61 24 62
2020 TC-07 0 60 40 10
2020 TC-08 15 60 25 20
2019 TC 16 44 40 25
2018 TC 11 50 39 28
2018 TC-07 9 55 36 11
2017 TC 7 77 16 29
2017 TC-07 0 85 15 13
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 44 40 8 6 2 0 0 84 8 62
2020 TC-07 40 30 0 30 0 0 0 70 30 10
2020 TC-08 50 35 10 5 0 0 0 85 5 20
2019 TC 40 52 4 4 0 0 0 92 4 25
2018 TC 36 50 14 0 0 0 0 86 0 28
2018 TC-07 36 55 9 0 0 0 0 91 0 11
2017 TC 25 51 11 10 0 4 0 79 10 29
2017 TC-07 38 31 8 15 0 8 0 75 17 13

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 15 50 27 5 2 2 0 66 7 62
2020 TC-07 0 50 30 10 10 0 0 50 20 10
2020 TC-08 10 45 40 5 0 0 0 55 5 20
2019 TC 8 24 40 12 16 0 0 32 28 25
2018 TC 18 36 36 11 0 0 0 54 11 28
2018 TC-07 27 18 45 9 0 0 0 45 9 11
2017 TC 14 45 24 17 0 0 0 59 17 29
2017 TC-07 23 38 23 15 0 0 0 62 15 13

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 8 28 44 15 5 0 0 20 36 61
2020 TC-08 5 30 45 10 10 0 0 20 35 20
2019 TC 16 36 32 12 4 0 0 16 52 25
2018 TC 11 25 46 11 0 4 4 12 38 28
2018 TC-07 9 36 36 0 0 9 9 0 56 11
2017 TC 4 21 41 18 11 0 7 30 26 29
2017 TC-07 8 15 46 15 8 0 8 25 25 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 5 13 32 32 13 3 2 47 19 62
2020 TC-07 20 30 30 10 10 0 0 20 50 10
2020 TC-08 5 5 30 35 20 5 0 58 11 20
2019 TC 8 24 24 32 8 4 0 42 33 25
2018 TC 4 11 39 21 11 11 4 38 17 28
2018 TC-07 9 9 18 18 27 9 9 56 22 11
2017 TC 0 17 21 30 14 4 14 54 21 29
2017 TC-07 0 23 8 31 15 8 15 60 30 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 13 23 41 18 3 2 0 22 37 61
2020 TC-07 20 10 50 20 0 0 0 20 30 10
2020 TC-08 11 26 47 11 5 0 0 16 37 19
2019 TC 28 36 28 8 0 0 0 8 64 25
2018 TC 18 29 25 11 7 7 4 20 52 28
2018 TC-07 18 27 18 9 9 9 9 22 56 11
2017 TC 10 14 32 13 13 0 18 32 29 29
2017 TC-07 8 8 38 0 15 0 31 22 22 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 6 11 52 26 5 0 0 31 18 62
2020 TC-07 20 10 60 10 0 0 0 10 30 10
2020 TC-08 10 20 55 15 0 0 0 15 30 20
2019 TC 12 16 40 32 0 0 0 32 28 25
2018 TC 11 22 26 30 7 0 4 38 35 27
2018 TC-07 18 45 18 9 0 0 9 10 70 11
2017 TC 10 18 45 17 7 0 4 25 29 29
2017 TC-07 15 23 31 15 8 0 8 25 42 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 8 19 42 24 5 0 2 30 28 62
2020 TC-07 20 20 30 20 10 0 0 30 40 10
2020 TC-08 5 30 35 25 5 0 0 30 35 20
2019 TC 20 36 28 16 0 0 0 16 56 25
2018 TC 18 29 29 14 7 0 4 22 48 28
2018 TC-07 18 36 27 9 0 0 9 10 60 11
2017 TC 13 30 18 21 11 4 4 34 47 29
2017 TC-07 8 31 15 23 8 8 8 36 45 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 3 2 29 25 37 2 2 65 5 59
2020 TC-07 10 0 40 20 20 0 10 44 11 10
2020 TC-08 5 0 30 15 45 5 0 63 5 20
2019 TC 8 20 16 24 20 8 4 50 32 25
2018 TC 0 11 18 50 11 4 7 68 12 28
2018 TC-07 0 0 27 45 9 0 18 67 0 11
2017 TC 0 3 14 30 39 0 14 80 3 29
2017 TC-07 0 0 15 15 38 0 31 78 0 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 13 19 40 18 6 3 0 25 33 62
2020 TC-07 10 20 30 30 10 0 0 40 30 10
2020 TC-08 15 20 45 15 5 0 0 20 35 20
2019 TC 25 33 25 8 4 4 0 13 61 24
2018 TC 21 36 18 11 4 7 4 16 64 28
2018 TC-07 9 55 18 0 0 9 9 0 78 11
2017 TC 11 23 35 10 18 0 4 29 35 29
2017 TC-07 15 15 38 0 23 0 8 25 33 13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 3 8 37 39 11 0 2 51 11 62
2020 TC-07 0 10 50 30 10 0 0 40 10 10
2020 TC-08 0 10 30 45 15 0 0 60 10 20
2019 TC 8 24 24 24 16 4 0 42 33 25

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 10 32 24 18 13 3 0 43 32 62
2020 TC-07 0 10 50 0 40 0 0 10 40 10
2020 TC-08 15 25 20 35 5 0 0 40 40 20
2019 TC 4 12 12 44 28 0 0 16 72 25

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 44 39 13 3 2 0 0 82 5 62
2020 TC-07 40 50 0 10 0 0 0 90 10 10
2020 TC-08 50 30 15 0 5 0 0 80 5 20
2019 TC 40 20 20 8 8 4 0 63 17 25
2018 TC 36 54 0 7 4 0 0 89 11 28
2018 TC-07 45 55 0 0 0 0 0 100 0 11
2017 TC 34 52 7 7 0 0 0 86 7 29
2017 TC-07 31 69 0 0 0 0 0 100 0 13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 46 46 3 3 2 0 0 92 5 61
2020 TC-08 45 45 5 0 5 0 0 90 5 20
2019 TC 36 32 24 8 0 0 0 68 8 25
2018 TC 32 50 11 7 0 0 0 82 7 28
2018 TC-07 45 36 9 9 0 0 0 82 9 11
2017 TC 28 61 0 11 0 0 0 89 11 29
2017 TC-07 31 46 0 23 0 0 0 77 23 13

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 28 57 10 5 0 0 0 85 5 61
2020 TC-07 30 50 10 10 0 0 0 80 10 10
2020 TC-08 20 65 10 5 0 0 0 85 5 20
2019 TC 24 32 36 0 8 0 0 56 8 25
2018 TC 29 54 18 0 0 0 0 82 0 28
2018 TC-07 36 36 27 0 0 0 0 73 0 11

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 26 50 15 5 3 2 0 77 8 62
2020 TC-07 10 50 20 10 10 0 0 60 20 10
2020 TC-08 30 55 15 0 0 0 0 85 0 20
2019 TC 21 46 13 8 13 0 0 67 21 24
2018 TC 50 29 21 0 0 0 0 79 0 28
2018 TC-07 64 27 9 0 0 0 0 91 0 11
2017 TC 18 62 17 4 0 0 0 79 4 29
2017 TC-07 23 62 8 8 0 0 0 85 8 13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 24 47 16 10 3 0 0 71 13 62
2020 TC-07 0 50 30 20 0 0 0 50 20 10
2020 TC-08 40 40 10 10 0 0 0 80 10 20
2019 TC 32 44 16 4 0 4 0 79 4 25
2018 TC 39 43 11 0 0 7 0 88 0 28
2018 TC-07 45 55 0 0 0 0 0 100 0 11
2017 TC 31 49 16 0 0 4 0 83 0 29
2017 TC-07 31 54 8 0 0 8 0 92 0 13

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 27 63 8 0 2 0 0 90 2 62
2020 TC-07 20 70 10 0 0 0 0 90 0 10
2020 TC-08 30 55 10 0 5 0 0 85 5 20
2019 TC 28 48 12 8 4 0 0 76 12 25
2018 TC 36 57 7 0 0 0 0 93 0 28
2018 TC-07 45 45 9 0 0 0 0 91 0 11
2017 TC 31 59 6 0 4 0 0 90 4 29
2017 TC-07 38 46 8 0 8 0 0 85 8 13

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 42 47 3 3 2 2 2 92 5 62
2020 TC-07 30 50 0 20 0 0 0 80 20 10
2020 TC-08 55 40 0 0 0 0 5 100 0 20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 26 50 13 5 5 0 2 77 10 62
2020 TC-07 20 70 10 0 0 0 0 90 0 10
2020 TC-08 25 45 15 10 0 0 5 74 11 20

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 32 40 15 6 2 5 0 76 8 62
2020 TC-07 30 20 30 20 0 0 0 50 20 10
2020 TC-08 35 40 15 5 0 5 0 79 5 20

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 21 42 23 8 2 3 2 66 10 62
2020 TC-07 0 50 10 40 0 0 0 50 40 10
2020 TC-08 25 30 25 5 5 10 0 61 11 20
2019 TC 28 24 20 12 12 4 0 54 25 25
2018 TC 21 46 21 4 4 4 0 70 7 28
2018 TC-07 27 27 18 9 9 9 0 60 20 11
2017 TC 21 37 21 7 7 4 4 62 15 29
2017 TC-07 23 31 15 8 15 8 0 58 25 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 16 48 16 10 8 0 2 66 18 62
2020 TC-07 0 70 10 20 0 0 0 70 20 10
2020 TC-08 20 40 15 15 10 0 0 60 25 20
2019 TC 8 44 20 12 16 0 0 52 28 25
2018 TC 19 42 8 19 0 8 4 70 22 26
2018 TC-07 20 40 20 20 0 0 0 60 20 10
2017 TC 7 51 25 14 0 4 0 60 15 29
2017 TC-07 8 54 23 15 0 0 0 62 15 13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 21 53 13 10 3 0 0 74 13 62
2020 TC-07 0 80 0 10 10 0 0 80 20 10
2020 TC-08 30 45 20 5 0 0 0 75 5 20
2019 TC 8 52 20 16 4 0 0 60 20 25
2018 TC 29 46 14 11 0 0 0 75 11 28
2018 TC-07 36 45 9 9 0 0 0 82 9 11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 11 32 32 5 11 8 0 47 18 62
2020 TC-07 0 30 40 10 20 0 0 30 30 10
2020 TC-08 15 5 50 5 10 15 0 24 18 20
2019 TC 8 24 36 12 16 4 0 33 29 25
2018 TC 7 32 21 14 14 11 0 44 32 28
2018 TC-07 0 9 36 36 9 9 0 10 50 11
2017 TC 14 31 24 21 7 4 0 46 29 29
2017 TC-07 23 15 23 23 8 8 0 42 33 13

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 34 52 2 7 5 0 0 87 11 61
2020 TC-07 20 50 0 20 10 0 0 70 30 10
2020 TC-08 42 47 0 5 5 0 0 89 11 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 29 44 15 10 3 0 0 73 13 62
2020 TC-07 20 60 0 10 10 0 0 80 20 10
2020 TC-08 35 45 10 10 0 0 0 80 10 20
2019 TC 32 40 12 12 4 0 0 72 16 25
2017 TC 45 31 14 10 0 0 0 76 10 29
2017 TC-07 46 23 15 15 0 0 0 69 15 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 43 41 13 3 0 0 0 84 3 61
2020 TC-07 30 60 0 10 0 0 0 90 10 10
2020 TC-08 45 40 10 5 0 0 0 85 5 20
2019 TC 12 68 8 12 0 0 0 80 12 25
2017 TC 24 58 14 0 0 0 4 85 0 29
2017 TC-07 38 38 15 0 0 0 8 83 0 13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 61 31 7 2 0 0 0 92 2 61
2020 TC-07 40 30 20 10 0 0 0 70 10 10
2020 TC-08 85 15 0 0 0 0 0 100 0 20
2017 TC 58 18 7 14 4 0 0 75 18 29
2017 TC-07 54 15 8 23 0 0 0 69 23 13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 76 13 5 2 3 0 2 90 5 62
2020 TC-07 70 20 0 0 0 0 10 100 0 10
2020 TC-08 70 10 10 0 10 0 0 80 10 20
2019 TC 60 20 8 8 0 0 4 83 8 25

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 TC 8 92 61

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 8 26 26 5 8 23 5 47 18 62
2020 TC-07 0 30 20 20 20 10 0 33 44 10
2020 TC-08 5 20 25 5 10 25 10 38 23 20
2019 TC 12 4 28 12 16 20 8 22 39 25
2018 TC 7 14 36 14 7 18 4 27 27 28
2018 TC-07 9 9 27 18 18 18 0 22 44 11
2017 TC 7 24 30 7 4 25 4 43 15 29
2017 TC-07 15 15 23 15 8 23 0 40 30 13

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 11 40 26 13 2 6 2 56 16 62
2020 TC-07 0 40 30 30 0 0 0 40 30 10
2020 TC-08 10 45 30 5 5 0 5 58 11 20
2019 TC 20 32 16 12 12 8 0 57 26 25
2018 TC 18 36 25 7 7 7 0 58 15 28
2018 TC-07 18 36 18 9 18 0 0 55 27 11
2017 TC 11 52 23 7 0 7 0 68 8 29
2017 TC-07 15 38 15 15 0 15 0 64 18 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 7 26 26 7 3 25 7 48 14 61
2020 TC-07 0 20 40 10 10 20 0 25 25 10
2020 TC-08 10 25 25 5 0 20 15 54 8 20
2019 TC 12 12 40 0 8 16 12 33 11 25
2018 TC 23 31 23 0 0 19 4 70 0 26
2018 TC-07 30 30 20 0 0 10 10 75 0 10
2017 TC 7 31 27 4 0 32 0 56 5 29
2017 TC-07 15 15 23 8 0 38 0 50 13 13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 19 39 29 5 3 5 0 61 8 62
2020 TC-07 0 40 50 10 0 0 0 40 10 10
2020 TC-08 25 40 30 5 0 0 0 65 5 20
2019 TC 20 32 24 8 4 8 4 59 14 25
2018 TC 32 36 18 0 0 11 4 79 0 28
2018 TC-07 45 36 9 0 0 0 9 90 0 11
2017 TC 14 58 17 4 0 7 0 78 4 29
2017 TC-07 23 38 23 8 0 8 0 67 8 13

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 TC 10 90 62
2020 TC-07 0 100 10
2020 TC-08 15 85 20

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 TC 13 87 62
2020 TC-07 10 90 10
2020 TC-08 20 80 20
2019 TC 16 84 25
2017 TC 18 82 29

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 47 35 6 3 2 3 3 88 5 62
2020 TC-07 50 20 20 10 0 0 0 70 10 10
2020 TC-08 45 35 0 5 0 5 10 94 6 20
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 39 21 11 8 3 0 58 20 62
2020 TC-07 0 30 20 30 20 0 0 30 50 10
2020 TC-08 20 45 20 10 5 0 0 65 15 20

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 34 53 6 6 0 0 0 87 6 62
2020 TC-07 20 50 0 30 0 0 0 70 30 10
2020 TC-08 45 45 10 0 0 0 0 90 0 20

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 49 5 7 0 0 0 89 7 61
2020 TC-07 20 50 10 20 0 0 0 70 20 10
2020 TC-08 45 50 0 5 0 0 0 95 5 20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 35 47 13 3 2 0 0 82 5 62
2020 TC-07 20 20 60 0 0 0 0 40 0 10
2020 TC-08 45 50 0 5 0 0 0 95 5 20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 42 45 10 2 2 0 0 87 3 62
2020 TC-07 20 60 10 0 10 0 0 80 10 10
2020 TC-08 45 50 5 0 0 0 0 95 0 20

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 76 24 0 0 0 0 0 100 0 62
2020 TC-07 80 20 0 0 0 0 0 100 0 10
2020 TC-08 75 25 0 0 0 0 0 100 0 20

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 30 50 10 7 0 3 0 83 7 60
2020 TC-07 30 40 20 10 0 0 0 70 10 10
2020 TC-08 30 45 10 10 0 5 0 79 11 20

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 56 29 6 6 0 2 0 87 7 62
2020 TC-07 50 40 0 10 0 0 0 90 10 10
2020 TC-08 55 25 5 10 0 5 0 84 11 20

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 47 34 13 6 0 0 0 81 6 62
2020 TC-07 30 20 30 20 0 0 0 50 20 10
2020 TC-08 50 45 5 0 0 0 0 95 0 20

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 19 47 24 3 3 3 0 68 7 62
2020 TC-07 10 40 30 10 10 0 0 50 20 10
2020 TC-08 25 45 20 5 0 5 0 74 5 20
2019 TC 0 40 32 8 16 4 0 42 25 25
2018 TC 11 25 43 11 4 7 0 38 15 28
2018 TC-07 27 18 36 18 0 0 0 45 18 11
2017 TC 11 24 39 22 0 4 0 37 23 28
2017 TC-07 15 23 31 23 0 8 0 42 25 13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 35 39 11 8 5 2 0 75 13 62
2020 TC-07 30 60 10 0 0 0 0 90 0 10
2020 TC-08 35 25 15 15 10 0 0 60 25 20

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 46 34 15 2 2 2 0 82 3 61
2020 TC-08 50 25 15 5 0 5 0 79 5 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 52 18 6 6 0 0 69 13 62
2020 TC-07 0 60 30 0 10 0 0 60 10 10
2020 TC-08 20 50 15 5 10 0 0 70 15 20
2019 TC 8 24 28 20 16 4 0 33 38 25
2018 TC 7 32 32 21 4 4 0 41 26 28
2018 TC-07 9 27 27 27 9 0 0 36 36 11
2017 TC 21 21 27 18 11 4 0 43 29 29
2017 TC-07 23 8 15 23 23 8 0 33 50 13

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 23 37 10 11 0 2 41 21 62
2020 TC-07 10 20 40 20 10 0 0 30 30 10
2020 TC-08 30 30 35 0 5 0 0 60 5 20

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 47 32 15 2 2 0 3 82 3 62
2020 TC-07 60 30 10 0 0 0 0 90 0 10
2020 TC-08 35 35 25 0 0 0 5 74 0 20
2019 TC 52 24 12 4 8 0 0 76 12 25
2018 TC 29 25 32 11 4 0 0 54 14 28
2018 TC-07 36 36 18 9 0 0 0 73 9 11
2017 TC 35 21 34 4 4 0 4 57 7 29
2017 TC-07 38 15 23 8 8 0 8 58 17 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 10 37 31 8 15 0 0 47 23 62
2020 TC-07 0 40 30 10 20 0 0 40 30 10
2020 TC-08 5 20 50 5 20 0 0 25 25 20
2019 TC 4 24 36 28 8 0 0 28 36 25
2018 TC 7 25 32 18 18 0 0 32 36 28
2018 TC-07 9 9 36 18 27 0 0 18 45 11
2017 TC 11 20 38 25 7 0 0 30 32 29
2017 TC-07 8 31 23 31 8 0 0 38 38 13

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 18 35 29 6 11 0 0 53 18 62
2020 TC-07 0 50 40 0 10 0 0 50 10 10
2020 TC-08 10 30 25 15 20 0 0 40 35 20
2019 TC 4 36 36 12 12 0 0 40 24 25
2018 TC 11 41 19 22 7 0 0 52 30 27
2018 TC-07 9 9 27 36 18 0 0 18 55 11
2017 TC 11 30 25 21 14 0 0 41 35 29
2017 TC-07 8 23 23 15 31 0 0 31 46 13

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 11 35 24 11 15 2 2 48 27 62
2020 TC-07 10 50 0 0 40 0 0 60 40 10
2020 TC-08 10 25 40 10 10 0 5 37 21 20
2019 TC 8 24 20 32 12 0 4 33 46 25
2018 TC 4 18 36 25 18 0 0 21 43 28
2018 TC-07 9 9 36 27 18 0 0 18 45 11
2017 TC 14 31 25 13 13 0 4 46 28 29
2017 TC-07 15 31 23 15 8 0 8 50 25 13

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 42 31 13 6 3 0 5 76 10 62
2020 TC-07 30 30 10 20 0 0 10 67 22 10
2020 TC-08 20 50 15 5 5 0 5 74 11 20
2019 TC 44 36 12 8 0 0 0 80 8 25
2018 TC 43 36 11 4 7 0 0 79 11 28
2018 TC-07 45 27 18 9 0 0 0 73 9 11
2017 TC 31 30 28 4 4 0 4 64 7 29
2017 TC-07 31 31 31 0 0 0 8 67 0 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 37 29 18 11 5 0 0 66 16 62
2020 TC-07 30 30 30 10 0 0 0 60 10 10
2020 TC-08 35 30 20 5 10 0 0 65 15 20
2019 TC 24 28 32 8 8 0 0 52 16 25
2018 TC 29 43 18 7 4 0 0 71 11 28
2018 TC-07 45 36 18 0 0 0 0 82 0 11
2017 TC 27 38 14 18 4 0 0 65 21 29
2017 TC-07 38 38 23 0 0 0 0 77 0 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 27 26 23 13 8 0 3 55 22 62
2020 TC-07 30 40 10 0 20 0 0 70 20 10
2020 TC-08 30 20 20 15 5 0 10 56 22 20

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 31 26 32 6 3 2 0 57 10 62
2020 TC-07 30 20 30 10 10 0 0 50 20 10
2020 TC-08 30 30 25 5 5 5 0 63 11 20
2019 TC 12 36 28 8 16 0 0 48 24 25
2018 TC 14 29 39 14 4 0 0 43 18 28
2018 TC-07 18 27 45 9 0 0 0 45 9 11
2017 TC 23 42 32 4 0 0 0 65 4 29
2017 TC-07 23 31 38 8 0 0 0 54 8 13

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 23 31 27 15 3 2 0 54 18 62
2020 TC-07 20 30 20 20 10 0 0 50 30 10
2020 TC-08 25 30 25 15 0 5 0 58 16 20
2019 TC 8 20 32 32 8 0 0 28 40 25
2018 TC 14 21 36 18 11 0 0 36 29 28
2018 TC-07 27 0 36 18 18 0 0 27 36 11
2017 TC 18 35 34 11 4 0 0 52 14 29
2017 TC-07 15 38 23 15 8 0 0 54 23 13

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 32 35 21 10 2 0 0 68 11 62
2020 TC-07 20 50 10 10 10 0 0 70 20 10
2020 TC-08 35 25 25 15 0 0 0 60 15 20
2019 TC 12 32 24 24 4 0 4 46 29 25
2018 TC 29 32 25 11 4 0 0 61 14 28
2018 TC-07 27 27 27 18 0 0 0 55 18 11
2017 TC 32 41 17 11 0 0 0 72 11 29
2017 TC-07 38 38 15 8 0 0 0 77 8 13

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 42 34 15 10 0 0 0 76 10 62
2020 TC-07 50 40 0 10 0 0 0 90 10 10
2020 TC-08 35 40 15 10 0 0 0 75 10 20
2019 TC 28 32 24 8 8 0 0 60 16 25

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 26 35 24 11 3 0 0 61 15 62
2020 TC-07 10 20 40 30 0 0 0 30 30 10
2020 TC-08 30 20 30 15 5 0 0 50 20 20

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 26 31 27 11 5 0 0 56 16 62
2020 TC-07 20 30 30 10 10 0 0 50 20 10
2020 TC-08 25 20 35 10 10 0 0 45 20 20
2019 TC 8 36 28 16 12 0 0 44 28 25
2018 TC 14 39 29 4 11 0 4 56 15 28
2018 TC-07 18 36 18 9 18 0 0 55 27 11
2017 TC 21 38 20 14 7 0 0 59 21 29
2017 TC-07 31 23 23 15 8 0 0 54 23 13

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 50 27 13 5 3 0 2 79 8 62
2020 TC-07 40 10 30 10 10 0 0 50 20 10
2020 TC-08 40 40 5 5 5 0 5 84 11 20
2019 TC 36 40 12 8 0 0 4 79 8 25
2018 TC 44 30 19 0 4 0 4 77 4 27
2018 TC-07 36 27 27 0 0 0 9 70 0 11
2017 TC 52 24 20 4 0 0 0 76 4 29
2017 TC-07 62 8 31 0 0 0 0 69 0 13

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 39 37 16 6 2 0 0 76 8 62
2020 TC-07 40 30 10 10 10 0 0 70 20 10
2020 TC-08 40 35 20 5 0 0 0 75 5 20

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 60 28 7 2 0 0 3 91 2 60
2020 TC-08 65 25 5 0 0 0 5 95 0 20
2019 TC 72 12 8 0 0 0 8 91 0 25
2018 TC 79 11 4 0 0 0 7 96 0 28
2018 TC-07 73 18 0 0 0 0 9 100 0 11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 74 11 5 0 3 2 5 91 3 62
2020 TC-07 60 10 20 0 0 0 10 78 0 10
2020 TC-08 75 10 0 0 5 0 10 94 6 20
2019 TC 68 16 4 4 8 0 0 84 12 25
2018 TC 71 14 4 4 4 4 0 89 7 28
2018 TC-07 64 18 9 0 9 0 0 82 9 11
2017 TC 70 13 11 4 4 0 0 82 7 29
2017 TC-07 62 8 15 8 8 0 0 69 15 13

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 59 30 10 0 2 0 0 89 2 61
2020 TC-07 30 20 50 0 0 0 0 50 0 10
2020 TC-08 53 42 0 0 5 0 0 95 5 19
2019 TC 36 24 32 0 8 0 0 60 8 25
2018 TC 25 43 21 4 4 0 4 70 7 28
2018 TC-07 27 45 18 0 9 0 0 73 9 11
2017 TC 55 17 21 7 0 0 0 72 7 29
2017 TC-07 38 8 38 15 0 0 0 46 15 13

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 66 23 10 2 0 0 0 89 2 62
2020 TC-07 70 10 20 0 0 0 0 80 0 10
2020 TC-08 65 30 5 0 0 0 0 95 0 20
2019 TC 40 28 12 8 12 0 0 68 20 25
2018 TC 46 32 7 4 11 0 0 79 14 28
2018 TC-07 36 45 0 0 18 0 0 82 18 11
2017 TC 62 20 14 0 4 0 0 82 4 29
2017 TC-07 46 23 23 0 8 0 0 69 8 13

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 50 10 3 2 0 0 35 93 3 62
2020 TC-07 30 0 10 0 0 0 60 75 0 10
2020 TC-08 50 10 0 0 0 0 40 100 0 20
2019 TC 56 24 4 0 0 0 16 95 0 25
2018 TC 63 15 4 0 0 0 19 95 0 27
2018 TC-07 60 10 0 0 0 0 30 100 0 10
2017 TC 69 6 4 0 0 0 21 96 0 29
2017 TC-07 69 0 0 0 0 0 31 100 0 13

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 60 24 5 0 0 0 11 95 0 62
2020 TC-07 40 20 10 0 0 0 30 86 0 10
2020 TC-08 60 20 0 0 0 0 20 100 0 20
2019 TC 76 16 4 0 0 0 4 96 0 25
2018 TC 64 7 14 4 0 0 11 80 4 28
2018 TC-07 73 9 0 0 0 0 18 100 0 11
2017 TC 76 10 4 0 0 0 11 96 0 29
2017 TC-07 69 8 0 0 0 0 23 100 0 13

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 58 22 10 5 2 2 2 82 7 59
2020 TC-07 60 10 0 10 0 10 10 88 13 10
2020 TC-08 45 25 20 5 5 0 0 70 10 20
2019 TC 60 24 4 4 8 0 0 84 12 25
2018 TC 54 39 0 7 0 0 0 93 7 28
2018 TC-07 64 36 0 0 0 0 0 100 0 11
2017 TC 55 27 18 0 0 0 0 82 0 29
2017 TC-07 54 15 31 0 0 0 0 69 0 13

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 45 35 15 3 0 0 2 82 3 62
2020 TC-07 20 30 30 10 0 0 10 56 11 10
2020 TC-08 60 25 15 0 0 0 0 85 0 20
2019 TC 72 12 16 0 0 0 0 84 0 25
2018 TC 46 32 18 0 4 0 0 79 4 28
2018 TC-07 36 36 27 0 0 0 0 73 0 11
2017 TC 62 4 32 3 0 0 0 66 3 29
2017 TC-07 69 0 31 0 0 0 0 69 0 13

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 15 43 33 8 2 0 0 57 10 61
2020 TC-07 10 70 10 10 0 0 0 80 10 10
2020 TC-08 26 32 32 11 0 0 0 58 11 19

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 10 29 45 15 2 0 0 39 16 62
2020 TC-07 10 30 40 20 0 0 0 40 20 10
2020 TC-08 10 20 50 15 5 0 0 30 20 20
2019 TC 0 40 28 16 16 0 0 40 32 25
2018 TC 4 32 43 18 4 0 0 36 21 28
2018 TC-07 0 27 55 9 9 0 0 27 18 11
2017 TC 10 25 51 14 0 0 0 35 14 29
2017 TC-07 8 31 46 15 0 0 0 38 15 13

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 3 19 45 27 5 0 0 32 23 62
2020 TC-07 0 10 40 40 10 0 0 50 10 10
2020 TC-08 0 15 55 30 0 0 0 30 15 20
2019 TC 4 20 44 28 4 0 0 32 24 25
2018 TC 4 18 29 46 4 0 0 50 21 28
2018 TC-07 9 18 18 55 0 0 0 55 27 11
2017 TC 4 18 34 32 13 0 0 45 21 29
2017 TC-07 8 15 8 54 15 0 0 69 23 13
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 16 60 24 0 79 21 62
2020 TC-07 20 50 30 0 71 29 10
2020 TC-08 10 70 20 0 88 13 20

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 TC 70 30 10

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 55 10 3 0 0 3 29 95 0 62
2020 TC-07 40 10 10 0 0 10 30 83 0 10
2020 TC-08 45 10 0 0 0 5 40 100 0 20
2019 TC 60 20 4 0 0 0 16 95 0 25
2018 TC 75 11 0 0 4 0 11 96 4 28
2018 TC-07 73 9 0 0 0 0 18 100 0 11

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 20 20 40 10 10 0 0 40 20 10

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 TC 20 0 20 30 0 0 30 29 43 10
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