2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - SW

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 45 34 11 7 1 0 0 80 9 135
2020 SW-02 41 38 12 7 2 0 0 79 8 112
2019 SW 48 40 6 4 1 0 0 88 5 144
2019 SW-02 45 42 7 5 1 0 0 88 6 114
2018 SW 46 45 7 1 0 0 1 92 1 102
2018 SW-02 42 48 8 1 0 0 1 91 1 80
2018 SW-03 49 41 11 0 0 0 0 89 0 10
2017 SW 45 44 5 5 1 0 0 89 5 105
2017 SW-02 46 43 6 4 1 0 0 88 5 89
2014 SW 45 46 2 3 5 0 0 90 8 118
2014 SW-02 45 45 2 4 5 0 0 90 8 103

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 30 34 15 15 6 1 0 64 21 135
2020 SW-02 28 35 13 17 7 1 0 63 24 112
2019 SW 29 37 14 14 7 0 0 66 21 144
2019 SW-02 29 34 15 16 7 0 0 63 22 114
2018 SW 20 36 16 18 9 0 1 56 27 100
2018 SW-02 19 36 18 18 9 0 1 55 27 79
2017 SW 21 42 15 8 14 0 0 63 22 104
2017 SW-02 20 41 15 8 15 0 0 62 23 88

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 58 36 5 0 1 0 0 94 1 135
2020 SW-02 58 37 6 0 0 0 0 94 0 112
2019 SW 59 34 5 2 1 0 0 93 3 143
2019 SW-02 57 34 5 2 1 0 0 92 3 113
2018 SW 59 33 6 1 0 0 1 93 1 100
2018 SW-02 56 34 8 1 0 0 1 91 1 79
2017 SW 71 26 4 0 0 0 0 96 0 104
2017 SW-02 68 27 4 0 0 0 0 96 0 88
2014 SW 75 19 4 1 1 0 0 95 2 118
2014 SW-02 76 18 4 1 1 0 0 94 2 103

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 49 34 12 3 2 0 0 83 5 134
2020 SW-02 45 36 14 3 2 0 0 82 5 111
2019 SW 51 36 9 3 1 0 0 87 4 144
2019 SW-02 51 36 9 3 1 0 0 87 4 114
2018 SW 40 46 9 5 0 0 0 86 5 100
2018 SW-02 38 47 10 5 0 0 0 85 5 79
2017 SW 45 40 12 1 2 0 0 85 3 103
2017 SW-02 46 38 14 1 2 0 0 83 3 87
2014 SW 46 38 8 4 3 1 0 85 7 117
2014 SW-02 43 42 8 4 2 1 0 86 6 103

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 31 27 16 14 11 0 0 58 25 134
2020 SW-02 29 27 17 15 12 0 0 56 27 111
2019 SW 30 30 15 14 9 2 0 61 23 143
2019 SW-02 27 31 18 14 8 3 0 59 22 113
2018 SW 24 29 23 23 1 1 0 53 24 102
2018 SW-02 17 32 21 26 1 1 0 51 28 80
2018 SW-03 39 31 21 10 0 0 0 69 10 10
2017 SW 34 27 16 11 11 1 0 61 22 104
2017 SW-02 33 27 16 9 14 1 0 61 23 88
2014 SW 24 32 18 9 15 2 0 58 24 118
2014 SW-02 27 31 21 8 11 2 0 58 20 103

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 30 28 23 11 8 0 0 58 19 135
2020 SW-02 29 27 25 12 8 0 0 56 20 112
2019 SW 31 31 16 18 4 0 0 62 22 143
2019 SW-02 28 34 17 18 4 0 0 62 21 113
2018 SW 23 35 25 13 4 1 0 58 17 102
2018 SW-02 18 35 30 12 4 1 0 53 16 80
2018 SW-03 39 61 0 0 0 0 0 100 0 10
2017 SW 29 37 12 8 14 1 0 67 22 104
2017 SW-02 29 37 11 6 16 1 0 66 22 88
2014 SW 25 32 14 17 12 0 0 57 30 118
2014 SW-02 26 31 16 17 9 0 0 57 27 103

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 29 22 21 11 13 3 1 53 26 135
2020 SW-02 28 22 20 13 14 2 1 52 28 112
2019 SW 31 28 13 14 8 5 1 63 24 143
2019 SW-02 30 27 12 16 7 7 1 62 25 113
2018 SW 24 27 25 12 11 2 0 52 23 102
2018 SW-02 19 28 25 14 12 3 0 48 27 80
2018 SW-03 39 20 31 11 0 0 0 59 11 10
2017 SW 28 31 15 10 11 6 0 62 21 105
2017 SW-02 28 29 15 10 12 7 0 61 23 89
2014 SW 23 23 19 16 14 4 0 49 32 118
2014 SW-02 21 26 15 19 13 5 0 50 34 103
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 49 29 13 6 3 0 0 77 10 134
2020 SW-02 47 27 13 8 4 0 0 75 12 111
2019 SW 48 26 15 4 4 1 2 76 8 144
2019 SW-02 48 27 13 5 4 1 2 77 10 114

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 41 32 8 9 8 1 1 75 17 133
2020 SW-02 43 29 7 11 7 1 1 74 19 110
2019 SW 40 35 5 12 5 2 1 77 18 144
2019 SW-02 40 37 4 13 4 1 1 79 17 114
2018 SW 32 40 16 7 4 1 0 73 11 101
2018 SW-02 29 41 19 6 4 1 0 71 10 79
2018 SW-03 31 49 10 11 0 0 0 79 11 10
2017 SW 36 31 12 11 7 1 2 69 18 105
2017 SW-02 38 30 8 12 8 1 2 71 21 89
2014 SW 32 29 8 16 15 1 0 62 30 118
2014 SW-02 33 27 9 15 15 1 0 61 30 103

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 40 28 8 7 16 0 1 69 23 135
2020 SW-02 40 26 8 8 17 0 1 67 25 112
2019 SW 38 27 12 12 9 1 1 66 21 144
2019 SW-02 36 31 11 11 9 1 1 68 21 114
2018 SW 27 33 16 11 13 0 0 60 24 101
2018 SW-02 25 33 13 14 15 0 0 58 29 79
2018 SW-03 28 41 30 0 0 0 0 70 0 10
2017 SW 40 23 14 8 13 0 2 64 22 105
2017 SW-02 40 25 13 6 14 0 3 67 20 89
2014 SW 33 21 10 18 17 1 0 55 36 118
2014 SW-02 33 21 11 18 16 1 0 54 34 103

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 32 23 13 13 15 4 0 58 28 134
2020 SW-02 31 22 12 13 17 4 0 56 31 111
2019 SW 26 33 19 11 7 4 0 61 19 144
2019 SW-02 25 33 19 11 8 5 0 61 19 114
2018 SW 21 33 16 12 11 7 0 59 24 103
2018 SW-02 21 33 17 12 10 6 0 58 24 81
2018 SW-03 20 39 21 10 10 0 0 59 20 10
2017 SW 22 32 14 16 9 7 0 59 27 105
2017 SW-02 21 32 14 16 8 8 0 58 27 89
2014 SW 25 20 23 10 15 6 0 48 27 118
2014 SW-02 27 18 26 8 14 7 0 48 24 103

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 30 11 18 17 1 0 54 35 134
2020 SW-02 21 30 12 20 18 0 0 50 38 111
2019 SW 25 31 17 16 9 1 1 57 26 143
2019 SW-02 22 32 19 15 9 2 1 56 25 113
2018 SW 19 28 21 20 12 1 0 48 32 103
2018 SW-02 16 28 21 21 12 1 0 45 34 81
2018 SW-03 28 30 21 20 0 0 0 59 20 10
2017 SW 21 30 15 16 15 3 0 52 32 105
2017 SW-02 20 31 13 17 16 4 0 53 34 89
2014 SW 18 20 24 16 19 3 0 39 36 118
2014 SW-02 19 19 26 15 16 4 0 40 33 103

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 19 29 20 14 15 3 0 50 30 134
2020 SW-02 18 28 20 15 16 3 0 47 32 111
2019 SW 22 26 20 17 11 4 0 50 29 143
2019 SW-02 20 27 19 18 11 6 0 50 30 113
2018 SW 15 25 24 24 11 1 0 41 35 102
2018 SW-02 14 23 28 24 11 1 0 37 35 80
2018 SW-03 18 40 11 31 0 0 0 59 31 10
2017 SW 17 24 17 25 13 4 0 43 39 105
2017 SW-02 17 26 14 23 14 5 0 45 40 89
2014 SW 11 25 25 17 20 2 0 37 38 118
2014 SW-02 12 26 27 16 16 3 0 39 33 103

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 16 30 17 13 24 1 0 46 37 134
2020 SW-02 16 28 15 13 27 1 0 45 40 111
2019 SW 20 34 10 21 14 1 0 55 35 143
2019 SW-02 18 35 10 21 15 2 0 54 36 113
2018 SW 14 27 21 19 19 1 0 41 38 102
2018 SW-02 11 26 23 20 19 1 0 38 39 80
2018 SW-03 20 39 11 10 21 0 0 59 31 10
2017 SW 17 32 9 19 18 4 0 52 39 104
2017 SW-02 17 30 9 20 19 5 0 50 41 88
2014 SW 15 24 20 15 26 1 0 39 41 118
2014 SW-02 14 25 22 16 22 1 0 40 38 103
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 29 14 21 11 0 0 55 31 135
2020 SW-02 23 31 13 22 10 0 0 54 33 112
2019 SW 23 35 16 17 10 0 0 58 26 144
2019 SW-02 21 35 18 17 10 0 0 56 26 114
2018 SW 15 27 23 24 10 0 1 43 34 102
2018 SW-02 14 26 21 28 10 0 1 41 38 80
2018 SW-03 10 49 20 11 10 0 0 59 21 10
2017 SW 19 30 18 18 15 0 0 49 33 105
2017 SW-02 21 26 18 18 17 0 0 48 34 89
2014 SW 22 32 13 20 13 0 0 54 33 118
2014 SW-02 21 32 12 21 13 0 0 53 35 103

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 40 39 9 6 5 0 0 80 11 135
2020 SW-02 42 36 9 6 6 0 0 79 12 112
2019 SW 38 37 11 13 1 0 0 75 14 143
2019 SW-02 36 39 10 15 0 0 0 75 15 113
2018 SW 32 39 14 10 5 0 1 71 15 102
2018 SW-02 29 40 13 11 6 0 1 70 18 80
2018 SW-03 39 41 10 11 0 0 0 79 11 10
2017 SW 36 49 5 6 3 0 0 85 10 105
2017 SW-02 39 45 4 8 4 0 0 85 12 89

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 43 26 10 12 9 0 0 69 21 134
2020 SW-02 42 27 8 13 9 0 0 70 22 111
2019 SW 36 31 11 11 6 4 1 71 17 144
2019 SW-02 36 31 11 13 4 3 2 70 18 114
2018 SW 26 42 15 12 5 0 0 68 17 101
2018 SW-02 25 42 15 13 5 0 0 67 18 79
2018 SW-03 18 41 20 20 0 0 0 60 20 10
2017 SW 27 36 15 12 10 0 1 63 22 105
2017 SW-02 30 36 14 11 9 0 1 66 20 89
2014 SW 26 33 12 18 11 0 0 58 30 118
2014 SW-02 26 31 14 18 11 0 0 57 28 103

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 35 37 7 15 6 0 0 72 21 133
2020 SW-02 39 32 7 16 6 0 0 71 22 111
2019 SW 22 39 13 19 6 0 0 62 25 144
2019 SW-02 22 39 13 20 7 0 0 61 26 114
2018 SW 25 35 15 16 8 0 1 61 24 102
2018 SW-02 23 34 18 15 9 0 1 58 24 80
2018 SW-03 30 39 0 31 0 0 0 69 31 10
2017 SW 20 48 13 10 9 0 0 68 19 105
2017 SW-02 20 49 15 8 9 0 0 69 16 89
2014 SW 13 43 9 23 12 0 0 56 35 118
2014 SW-02 14 43 10 23 9 0 0 57 32 103

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 48 21 11 5 12 0 2 71 18 133
2020 SW-02 48 21 11 6 12 0 3 71 18 110

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 29 15 19 12 0 1 54 31 135
2020 SW-02 25 28 16 19 12 0 1 53 31 112
2019 SW 19 32 9 21 16 3 0 53 38 144
2019 SW-02 18 33 10 19 17 3 0 52 37 114
2018 SW 16 30 20 17 13 3 1 48 31 101
2018 SW-02 15 27 19 20 14 4 1 44 36 79
2018 SW-03 10 49 21 10 11 0 0 59 21 10
2017 SW 20 34 18 9 14 4 0 57 24 105
2017 SW-02 21 31 19 11 14 4 0 54 26 89
2014 SW 16 20 17 20 25 3 0 37 46 118
2014 SW-02 17 21 19 17 23 4 0 39 41 103

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 11 18 14 16 28 4 8 33 51 135
2020 SW-02 12 19 11 15 31 3 9 35 52 112
2019 SW 11 15 19 15 31 5 5 29 51 144
2019 SW-02 11 17 18 16 30 4 4 31 50 114
2018 SW 7 16 17 15 37 2 7 25 57 103
2018 SW-02 4 17 14 17 38 3 7 23 61 81
2018 SW-03 19 11 20 0 40 0 10 33 45 10
2017 SW 12 16 17 12 28 5 9 32 48 104
2017 SW-02 12 17 15 13 29 6 8 34 49 89
2014 SW 7 10 9 23 39 3 9 19 70 118
2014 SW-02 7 12 9 24 37 4 8 22 69 103

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 43 28 14 7 7 1 2 73 13 133
2020 SW-02 44 25 14 6 7 1 3 72 14 111
2019 SW 47 36 13 2 1 1 0 83 4 142
2019 SW-02 50 34 12 3 2 0 0 84 5 112

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 33 28 14 10 10 1 3 64 21 133
2020 SW-02 33 27 14 10 12 1 4 63 23 110
2019 SW 33 29 20 11 5 0 1 63 16 142
2019 SW-02 32 30 19 13 5 0 1 62 18 112

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 66 11 9 4 5 3 3 82 9 133
2020 SW-02 66 10 9 5 4 3 3 81 10 110
2019 SW 73 12 5 2 1 5 2 91 4 141
2019 SW-02 70 14 5 2 2 5 3 91 4 111

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 62 16 3 5 3 3 8 88 8 134
2020 SW-02 61 18 3 5 3 3 6 87 9 111
2019 SW 74 8 4 0 2 4 6 93 3 141
2019 SW-02 72 10 5 0 2 5 7 92 2 111

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 26 33 14 15 13 0 0 59 28 135
2020 SW-02 23 35 11 17 14 0 0 58 31 112
2019 SW 22 41 9 19 8 1 0 64 27 144
2019 SW-02 19 42 9 20 9 1 0 61 30 114
2018 SW 17 37 18 13 14 0 1 54 28 99
2018 SW-02 17 36 19 11 15 0 1 54 27 78
2017 SW 19 44 14 12 12 0 0 63 23 104
2017 SW-02 19 44 11 11 14 0 0 63 25 88
2014 SW 11 33 11 24 22 0 0 44 45 118
2014 SW-02 13 33 10 24 21 0 0 46 45 103

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 31 34 11 15 8 0 0 66 23 135
2020 SW-02 29 33 11 17 10 0 0 61 27 112
2019 SW 25 32 17 19 7 0 0 58 26 144
2019 SW-02 22 32 18 20 7 0 0 54 28 114
2018 SW 23 28 16 14 18 0 1 52 32 100
2018 SW-02 24 27 15 14 19 0 1 52 33 79
2017 SW 24 37 16 9 15 0 0 61 23 104
2017 SW-02 25 37 11 11 16 0 0 62 27 88
2014 SW 18 37 14 17 14 0 0 55 31 118
2014 SW-02 21 36 15 15 13 0 0 57 28 103

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 31 37 12 14 5 0 0 69 19 132
2020 SW-02 28 38 14 14 6 0 0 66 19 109
2019 SW 30 41 14 13 3 0 0 71 15 141
2019 SW-02 25 45 12 16 2 0 0 71 18 111
2018 SW 25 29 19 15 11 0 1 54 26 100
2018 SW-02 25 25 19 18 11 0 1 51 29 79
2017 SW 24 46 9 9 12 0 0 70 22 104
2017 SW-02 24 44 7 10 15 0 0 69 25 88
2014 SW 20 40 18 12 10 0 0 60 22 118
2014 SW-02 21 41 20 10 9 0 0 61 19 103

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 43 16 11 10 2 0 63 21 134
2020 SW-02 17 42 14 12 12 3 0 61 25 112
2019 SW 18 39 20 12 6 5 1 60 19 144
2019 SW-02 15 38 20 14 6 5 1 57 21 114
2018 SW 10 37 21 21 8 2 1 48 30 103
2018 SW-02 11 32 20 25 9 2 1 45 35 81
2018 SW-03 0 59 30 0 11 0 0 59 11 10
2017 SW 19 36 21 13 9 3 0 57 22 105
2017 SW-02 19 36 19 13 11 3 0 57 24 89

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 42 25 10 13 10 0 0 68 23 135
2020 SW-02 40 26 10 14 10 0 0 66 24 112
2019 SW 43 36 9 7 4 0 0 79 12 144
2019 SW-02 43 34 10 9 5 0 0 77 13 114
2018 SW 36 34 12 14 3 0 1 71 17 102
2018 SW-02 33 37 14 11 4 0 1 71 15 80
2018 SW-03 69 10 0 21 0 0 0 79 21 10
2017 SW 27 41 13 8 11 0 0 68 19 105
2017 SW-02 27 42 13 6 12 0 0 69 18 89
2014 SW 26 43 10 9 11 1 0 70 20 118
2014 SW-02 26 43 8 11 9 2 0 71 20 103

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 31 35 15 12 7 0 0 66 19 135
2020 SW-02 32 31 16 14 7 0 0 63 21 112
2019 SW 27 32 25 8 8 0 0 58 16 142
2019 SW-02 21 36 29 4 10 0 0 57 14 113
2018 SW 31 33 19 7 11 0 0 64 18 103
2018 SW-02 26 33 20 7 14 0 0 59 21 81
2018 SW-03 30 39 21 10 0 0 0 69 10 10
2017 SW 28 38 23 7 3 1 0 67 10 105
2017 SW-02 27 41 21 7 4 1 0 69 10 89
2014 SW 28 36 21 9 5 0 1 64 15 118
2014 SW-02 26 34 23 11 5 0 1 61 16 103

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 50 50 134
2020 SW-02 49 51 111

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 48 20 8 5 12 1 6 73 19 135
2020 SW-02 47 19 7 6 13 1 6 71 21 112

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 SW 15 46 39 135
2020 SW-02 15 44 41 112
2019 SW 10 55 35 144
2019 SW-02 11 56 33 114
2018 SW 15 46 39 101
2018 SW-02 14 46 41 79
2018 SW-03 19 40 41 10
2017 SW 17 53 30 105
2017 SW-02 17 54 29 89
2014 SW 17 44 38 117
2014 SW-02 15 47 38 102

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 SW 6 27 41 10 13 4 21
2019 SW 30 16 14 10 14 16 15
2018 SW 34 12 34 20 0 0 15
2017 SW 22 9 22 16 20 11 19
2017 SW-02 26 11 26 11 11 13 16
2014 SW 32 20 20 19 9999 10 20
2014 SW-02 21 27 27 19 9999 6 15
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 42 40 11 4 4 0 0 81 8 134
2020 SW-02 38 41 12 4 5 0 0 80 9 111
2019 SW 43 44 5 4 2 1 0 89 6 143
2019 SW-02 42 44 7 6 1 1 0 86 7 113
2018 SW 43 43 10 3 0 0 1 87 3 100
2018 SW-02 43 44 9 2 0 0 1 88 3 79
2017 SW 42 49 4 5 0 0 1 91 5 105
2017 SW-02 44 46 4 6 0 0 1 91 6 89
2014 SW 43 37 11 5 5 0 0 79 9 118
2014 SW-02 43 39 9 5 4 0 0 82 9 103

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 40 20 11 6 0 0 63 16 135
2020 SW-02 22 40 20 12 6 0 0 62 18 112
2019 SW 29 34 21 12 3 1 0 65 15 144
2019 SW-02 27 33 23 13 3 1 0 61 16 114
2018 SW 21 41 21 12 5 0 1 62 17 103
2018 SW-02 17 42 22 12 5 0 1 60 17 81
2018 SW-03 28 41 10 21 0 0 0 69 21 10
2017 SW 24 46 13 10 5 3 0 72 15 105
2017 SW-02 26 45 11 9 6 3 0 73 16 89
2014 SW 24 36 17 8 11 4 0 63 20 118
2014 SW-02 26 37 16 8 10 4 0 65 19 103

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 15 21 33 22 9 0 0 31 36 135
2020 SW-02 18 22 31 19 10 0 0 29 40 112
2019 SW 8 31 26 23 11 1 0 34 40 144
2019 SW-02 9 35 24 20 11 1 0 32 44 114
2018 SW 9 22 35 18 13 1 2 32 32 101
2018 SW-02 10 25 33 19 11 0 3 31 36 80
2018 SW-03 8 10 51 10 21 0 0 31 18 10
2017 SW 9 26 27 22 11 2 3 35 37 105
2017 SW-02 8 28 27 22 11 2 2 35 37 89
2014 SW 10 26 29 24 11 1 0 35 36 118
2014 SW-02 10 25 31 21 13 1 0 34 35 103

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 18 33 18 13 0 0 31 35 135
2020 SW-02 19 19 31 17 14 0 0 31 38 112
2019 SW 16 26 30 13 14 1 0 27 43 143
2019 SW-02 16 30 29 14 10 2 0 24 46 113
2018 SW 17 23 30 16 11 2 2 28 41 101
2018 SW-02 16 24 33 17 6 1 3 25 41 80
2018 SW-03 20 29 30 10 11 0 0 21 49 10
2017 SW 17 20 30 19 9 4 2 30 39 104
2017 SW-02 18 17 30 18 10 5 1 30 38 88
2014 SW 15 28 27 15 13 1 0 29 44 117
2014 SW-02 13 28 29 17 12 1 0 29 42 102

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 21 25 23 10 3 1 34 40 132
2020 SW-02 18 25 23 22 11 2 1 33 44 111
2019 SW 16 31 24 13 13 1 2 27 49 144
2019 SW-02 17 36 20 14 11 0 3 25 54 114
2018 SW 20 23 25 17 11 1 3 29 45 98
2018 SW-02 23 22 24 18 8 1 4 27 47 78
2017 SW 10 23 30 19 12 3 3 33 35 105
2017 SW-02 9 26 29 18 12 3 2 32 37 89
2014 SW 20 25 28 14 9 3 0 24 47 117
2014 SW-02 19 26 27 15 9 4 0 26 46 102

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 4 10 29 37 18 1 1 56 14 135
2020 SW-02 5 9 27 37 19 1 1 58 14 112
2019 SW 5 10 36 27 21 0 1 49 15 143
2019 SW-02 7 10 39 24 19 0 1 44 17 113
2018 SW 4 13 29 38 13 0 3 53 18 101
2018 SW-02 4 12 29 40 11 0 4 53 17 80
2018 SW-03 10 21 28 20 21 0 0 41 31 10
2017 SW 5 10 31 30 19 1 4 51 16 105
2017 SW-02 6 8 33 29 19 1 4 50 16 89
2014 SW 5 12 30 34 17 2 0 52 17 114
2014 SW-02 5 6 33 37 17 2 0 55 11 99

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 17 24 29 21 9 0 1 30 41 135
2020 SW-02 18 26 25 22 9 0 1 31 44 112
2019 SW 20 24 26 18 8 3 1 27 46 144
2019 SW-02 21 26 26 16 8 3 1 24 49 114
2018 SW 21 21 33 11 10 1 3 22 44 101
2018 SW-02 24 22 34 9 7 0 4 17 48 80
2018 SW-03 20 11 39 10 21 0 0 31 31 10
2017 SW 20 18 27 16 16 2 2 33 39 105
2017 SW-02 20 20 26 16 15 2 1 33 41 89
2014 SW 19 23 23 17 12 5 1 31 45 118
2014 SW-02 17 24 24 17 12 5 1 31 44 103

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 18 24 28 11 1 0 39 36 135
2020 SW-02 18 18 25 26 12 1 0 39 37 112
2019 SW 18 27 30 16 9 1 0 25 45 144
2019 SW-02 18 29 29 16 6 2 0 23 48 114
2018 SW 19 18 28 18 11 2 3 31 39 100
2018 SW-02 20 16 29 19 11 1 3 31 38 79
2018 SW-03 31 28 10 10 11 0 10 23 66 10
2017 SW 11 25 28 18 13 4 2 33 38 105
2017 SW-02 11 23 31 17 13 4 1 31 36 89
2014 SW 11 21 34 19 11 2 1 32 33 118
2014 SW-02 11 20 35 20 12 2 0 32 32 103

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 20 24 30 16 8 2 1 25 45 134
2020 SW-02 22 24 30 15 7 1 0 23 47 111
2019 SW 19 26 31 7 13 1 2 21 47 144
2019 SW-02 19 29 33 7 8 2 3 16 50 114
2018 SW 22 27 25 13 9 2 2 23 51 101
2018 SW-02 23 31 25 9 8 3 3 17 57 80
2018 SW-03 39 10 10 20 21 0 0 41 49 10
2017 SW 13 26 33 14 7 5 2 22 42 105
2017 SW-02 14 24 34 15 6 6 1 23 40 89
2014 SW 27 17 32 12 6 2 3 19 46 118
2014 SW-02 27 18 30 12 8 3 2 21 47 103

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 6 18 37 29 9 1 0 39 24 135
2020 SW-02 6 18 37 28 11 1 0 39 24 112
2019 SW 11 16 35 27 10 1 0 37 28 144
2019 SW-02 10 14 36 27 11 1 0 39 25 114

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 17 31 16 19 15 3 0 49 35 135
2020 SW-02 16 28 18 21 15 2 0 45 37 112
2019 SW 16 27 20 23 12 2 0 43 36 144
2019 SW-02 15 25 23 26 10 2 0 40 36 114

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 32 31 10 14 13 0 0 63 27 135
2020 SW-02 29 29 11 16 15 0 0 59 31 112
2019 SW 34 29 7 15 15 0 0 63 30 144
2019 SW-02 34 28 9 16 13 0 0 61 29 114
2018 SW 22 30 12 20 15 0 1 53 35 101
2018 SW-02 21 29 11 24 14 0 1 51 38 80
2017 SW 25 31 8 15 20 1 0 56 36 105
2017 SW-02 27 27 8 15 22 1 0 54 37 89
2014 SW 29 27 11 17 16 0 1 56 34 118
2014 SW-02 28 26 12 19 14 0 0 54 34 103

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 39 34 10 9 8 0 0 73 17 135
2020 SW-02 36 35 10 9 9 0 0 72 18 112
2019 SW 36 37 6 15 6 0 0 73 21 144
2019 SW-02 33 39 7 16 5 0 0 71 22 114
2018 SW 28 41 13 12 5 0 1 70 17 101
2018 SW-02 24 44 15 11 5 0 1 68 16 80
2017 SW 27 39 9 14 9 1 0 67 23 104
2017 SW-02 24 41 8 15 10 1 0 66 26 88
2014 SW 32 36 13 11 8 0 0 68 19 118
2014 SW-02 31 38 12 11 8 0 0 69 19 103

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 37 36 14 7 6 0 0 73 13 132
2020 SW-02 36 35 16 6 7 0 0 71 13 110
2019 SW 36 38 13 9 3 1 0 74 12 144
2019 SW-02 35 37 16 9 2 1 0 72 12 114
2018 SW 23 47 17 9 3 0 1 71 12 101
2018 SW-02 21 46 19 10 2 0 1 68 13 80

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 26 41 12 14 5 1 0 68 20 134
2020 SW-02 26 39 11 18 6 1 0 66 23 111
2019 SW 30 34 20 11 4 1 0 65 16 143
2019 SW-02 28 37 21 9 5 1 0 65 14 113
2018 SW 29 32 23 13 4 0 0 61 17 102
2018 SW-02 24 34 25 14 4 0 0 58 17 80
2018 SW-03 39 41 10 0 10 0 0 80 10 10
2017 SW 28 46 10 9 7 0 0 74 16 105
2017 SW-02 27 44 11 11 8 0 0 71 19 89
2014 SW 27 33 16 15 7 2 0 62 22 117
2014 SW-02 29 32 16 13 7 3 0 63 20 102

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 30 35 19 7 7 2 0 66 14 135
2020 SW-02 27 37 18 8 8 2 0 65 16 112
2019 SW 31 35 15 9 6 4 0 69 15 143
2019 SW-02 30 39 14 7 7 3 0 71 15 113
2018 SW 31 35 20 9 2 3 0 68 11 102
2018 SW-02 28 35 21 11 3 3 0 64 14 80
2018 SW-03 49 41 10 0 0 0 0 90 0 10
2017 SW 33 37 19 5 4 1 1 71 9 105
2017 SW-02 32 37 19 6 5 1 0 69 11 89
2014 SW 37 29 19 4 6 5 0 69 11 117
2014 SW-02 39 28 18 3 6 6 0 71 9 102

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 42 35 12 7 5 0 0 76 12 135
2020 SW-02 42 34 11 9 5 0 0 76 14 112
2019 SW 44 32 13 9 2 0 0 76 11 143
2019 SW-02 41 33 15 10 1 0 0 74 11 113
2018 SW 35 42 14 6 4 0 0 76 10 102
2018 SW-02 33 46 10 7 4 0 0 79 11 80
2018 SW-03 39 40 21 0 0 0 0 79 0 10
2017 SW 38 38 8 9 6 1 0 77 15 105
2017 SW-02 38 36 9 10 7 1 0 74 17 89
2014 SW 39 33 12 11 5 0 0 72 16 117
2014 SW-02 39 35 13 10 3 0 0 74 13 103

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 36 29 16 7 8 1 2 68 16 135
2020 SW-02 38 29 11 9 9 2 2 70 18 112

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 22 32 21 14 7 4 0 56 22 134
2020 SW-02 20 32 21 16 8 3 0 53 25 111

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 35 32 14 8 8 2 2 69 16 133
2020 SW-02 37 31 12 8 9 2 2 70 17 110

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 27 21 17 15 1 1 46 33 135
2020 SW-02 15 24 23 18 18 1 1 40 36 112
2019 SW 16 26 13 20 18 6 2 45 41 144
2019 SW-02 14 26 14 20 18 5 2 43 42 114
2018 SW 13 26 15 26 18 1 1 40 45 101
2018 SW-02 11 26 14 29 17 1 1 39 47 80
2017 SW 17 27 10 15 23 7 1 47 42 105
2017 SW-02 16 23 11 17 24 7 1 43 45 89
2014 SW 18 23 18 21 18 2 1 42 39 118
2014 SW-02 16 24 15 22 19 2 1 42 43 103

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 30 38 11 14 6 1 0 69 20 135
2020 SW-02 31 37 10 14 6 1 0 69 21 112
2019 SW 33 35 13 13 5 0 0 68 19 144
2019 SW-02 31 34 14 16 4 0 0 65 20 114
2018 SW 30 40 8 16 4 1 1 72 20 103
2018 SW-02 31 37 8 18 4 1 1 70 23 81
2018 SW-03 28 51 10 11 0 0 0 79 11 10
2017 SW 40 36 14 6 4 1 0 76 9 105
2017 SW-02 41 35 14 4 4 1 0 77 9 89
2014 SW 33 41 11 5 9 1 0 74 14 118
2014 SW-02 36 37 12 6 9 1 0 74 15 103

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 22 36 23 13 6 1 0 58 19 134
2020 SW-02 22 35 21 14 7 1 0 58 21 111
2019 SW 26 29 24 12 7 1 0 56 20 144
2019 SW-02 22 30 27 14 5 2 0 53 19 114
2018 SW 15 46 22 11 5 0 1 62 16 103
2018 SW-02 14 45 25 12 4 0 1 59 16 81
2018 SW-03 28 51 11 10 0 0 0 79 10 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 20 17 17 23 5 0 40 42 134
2020 SW-02 21 16 16 17 26 5 0 39 44 111
2019 SW 20 22 11 23 18 6 0 44 43 144
2019 SW-02 18 24 9 25 19 6 0 44 46 114
2018 SW 10 24 23 22 16 4 2 36 40 102
2018 SW-02 10 25 21 20 17 4 3 37 40 80
2018 SW-03 0 28 40 21 10 0 0 28 31 10
2017 SW 16 32 12 12 21 8 0 52 35 104
2017 SW-02 16 33 13 13 19 8 0 53 34 88
2014 SW 16 17 16 16 28 6 0 36 47 118
2014 SW-02 16 16 18 18 26 6 0 34 47 103

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 26 48 8 15 3 0 0 74 18 134
2020 SW-02 29 44 8 19 1 0 0 72 20 111

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 41 29 11 12 5 0 1 71 17 135
2020 SW-02 42 28 12 12 4 0 2 71 17 112
2019 SW 36 39 6 12 7 0 0 75 19 144
2019 SW-02 33 40 8 11 9 0 0 73 20 114
2017 SW 30 35 7 13 14 0 0 65 27 105
2017 SW-02 28 36 6 16 14 0 0 64 30 89
2014 SW 36 31 4 17 12 0 0 67 29 118
2014 SW-02 34 32 4 20 11 0 0 66 30 103

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 32 37 10 15 4 0 1 70 20 135
2020 SW-02 36 34 9 16 4 0 1 70 20 112
2019 SW 31 39 11 15 3 0 1 71 18 142
2019 SW-02 27 41 13 14 4 0 1 69 18 113
2017 SW 36 41 9 11 4 0 0 77 15 105
2017 SW-02 35 39 10 13 4 0 0 74 16 89
2014 SW 30 44 10 13 2 0 0 75 16 118
2014 SW-02 30 46 10 12 3 0 0 76 15 103

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 72 18 4 3 1 1 1 91 5 134
2020 SW-02 73 17 4 3 1 1 1 92 4 111
2017 SW 74 16 4 5 0 1 0 91 5 105
2017 SW-02 74 18 2 4 0 1 0 93 5 89
2014 SW 67 22 5 4 1 0 1 90 5 118
2014 SW-02 69 20 6 3 1 0 1 90 4 103

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 24 13 6 12 13 26 5 54 36 135
2020 SW-02 24 12 8 10 14 28 5 53 35 112
2019 SW 21 12 18 9 10 23 7 47 27 144
2019 SW-02 21 12 18 10 9 22 7 47 27 114

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 21 79 134
2020 SW-02 23 77 112
2019 SW 23 77 143
2019 SW-02 23 77 114
2018 SW 27 73 103
2018 SW-02 26 74 81

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 66 34 29
2019 SW 43 57 33
2019 SW-02 42 58 26
2018 SW 72 28 28

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 58 42 29
2019 SW 71 29 33
2019 SW-02 74 26 26
2018 SW 46 54 28
2018 SW-02 33 67 21

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SW 0 100 28
2018 SW-02 0 100 21

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 14 86 33
2019 SW-02 17 83 26

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 29
2019 SW 0 100 33
2019 SW-02 0 100 26
2018 SW 0 100 28
2018 SW-02 0 100 21

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 49 51 29
2019 SW 31 69 33
2019 SW-02 27 73 26
2018 SW 43 57 28
2018 SW-02 47 53 21

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 43 57 29
2019 SW 60 40 33
2019 SW-02 60 40 26
2018 SW 42 58 28
2018 SW-02 33 67 21

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 49 51 29
2019 SW 41 59 33
2019 SW-02 44 56 26
2018 SW 47 53 28
2018 SW-02 53 47 21

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 44 56 29
2019 SW 45 55 33
2019 SW-02 45 55 26
2018 SW 39 61 28
2018 SW-02 38 62 21

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 39 61 29
2019 SW 59 41 33
2019 SW-02 66 34 26
2018 SW 50 50 28
2018 SW-02 48 52 21

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 61 39 29
2019 SW 56 44 33
2019 SW-02 49 51 26
2018 SW 61 39 28
2018 SW-02 62 38 21

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 57 43 29
2019 SW 27 73 33
2019 SW-02 27 73 26
2018 SW 46 54 28
2018 SW-02 43 57 21

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 29
2019 SW 0 100 33
2019 SW-02 0 100 26

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 17 83 33
2019 SW-02 19 81 26

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 26 74 29
2019 SW 29 71 33
2019 SW-02 23 77 26

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 57 43 29
2019 SW 49 51 33
2019 SW-02 50 50 26
2018 SW 36 64 28
2018 SW-02 29 71 21

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 30 70 29
2019 SW 25 75 33
2019 SW-02 23 77 26
2018 SW 36 64 28
2018 SW-02 33 67 21

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 21 79 29

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 56 44 29
2019 SW 64 36 33
2019 SW-02 64 36 26
2018 SW 71 29 28
2018 SW-02 76 24 21

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 29 71 29
2019 SW 39 61 33
2019 SW-02 38 62 26
2018 SW 36 64 28
2018 SW-02 43 57 21

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 47 53 29
2019 SW 42 58 33
2019 SW-02 44 56 26
2018 SW 21 79 28

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 22 78 29
2019 SW 15 85 33
2018 SW 28 72 28
2018 SW-02 28 72 21

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 27 73 29
2019 SW 16 84 33

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 18 82 29
2019 SW 15 85 33
2019 SW-02 19 81 26

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 20 80 29
2018 SW 21 79 28
2018 SW-02 24 76 21

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 22 78 29

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 28

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 20 80 22
2019 SW 19 81 28
2018 SW 20 80 25

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SW 24 76 25
2018 SW-02 27 73 19

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 23 77 22
2019 SW 24 76 28

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 22

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SW 0 100 25
2018 SW-02 0 100 19

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 41 59 22
2019 SW 33 67 28
2018 SW 28 72 25
2018 SW-02 32 68 19

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 23 77 22

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 61 39 22
2019 SW 57 43 28
2018 SW 48 52 25
2018 SW-02 48 52 19

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 22
2019 SW 0 100 28
2018 SW 0 100 25
2018 SW-02 0 100 19

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 50 50 22
2019 SW 57 43 28
2018 SW 52 48 25
2018 SW-02 53 47 19

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 11 20 16 16 13 19 5 41 38 135
2020 SW-02 12 13 17 18 15 20 4 34 44 112
2019 SW 14 12 16 15 17 21 5 35 43 144
2019 SW-02 11 13 19 16 18 20 4 31 44 114
2018 SW 11 15 20 22 19 13 0 29 47 103
2018 SW-02 7 14 21 25 18 15 0 25 51 81
2018 SW-03 28 20 10 11 31 0 0 49 41 10
2017 SW 11 20 18 9 16 22 5 42 33 104
2017 SW-02 10 18 18 9 17 23 5 40 35 88
2014 SW 9 13 21 20 15 18 5 28 45 116
2014 SW-02 10 12 18 20 16 19 5 29 47 102

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 18 29 21 16 13 3 0 48 30 133
2020 SW-02 19 25 23 17 15 2 0 44 33 110
2019 SW 23 22 22 15 12 7 0 48 28 143
2019 SW-02 19 24 25 14 13 5 0 45 28 113
2018 SW 14 22 26 24 10 4 0 38 35 103
2018 SW-02 10 23 27 25 10 5 0 35 36 81
2018 SW-03 39 20 0 41 0 0 0 59 41 10
2017 SW 20 34 20 8 12 6 0 58 21 105
2017 SW-02 20 35 19 8 12 6 0 58 21 89
2014 SW 15 31 18 14 13 9 0 51 30 116
2014 SW-02 14 27 19 16 13 10 0 46 33 102

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 12 88 135
2020 SW-02 12 88 112
2019 SW 7 93 144
2019 SW-02 7 93 114
2018 SW 9 91 103
2018 SW-02 7 93 81

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 48 52 16
2020 SW-02 39 61 14

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 16
2020 SW-02 0 100 14
2019 SW 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 16
2020 SW-02 0 100 14
2019 SW 0 100 10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 16
2020 SW-02 0 100 14

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 29 71 16
2020 SW-02 34 66 14

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 16
2020 SW-02 0 100 14
2019 SW 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 0 100 16
2020 SW-02 0 100 14
2019 SW 0 100 10

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 52 48 16
2020 SW-02 53 47 14

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 36 64 16
2020 SW-02 43 57 14

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SW 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 42 58 16
2020 SW-02 41 59 14

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 11 22 25 6 7 25 5 46 18 135
2020 SW-02 12 16 27 6 7 28 4 41 19 112
2019 SW 17 13 24 9 6 27 4 43 22 143
2019 SW-02 13 14 26 9 7 28 3 39 23 113
2018 SW 15 18 24 9 9 26 0 44 24 101
2018 SW-02 11 19 26 10 6 27 0 41 23 79
2018 SW-03 28 20 10 11 21 10 0 54 35 10
2017 SW 16 17 24 3 5 29 6 51 13 104
2017 SW-02 15 17 26 3 6 31 2 48 13 88
2014 SW 9 14 26 6 7 32 6 37 21 117
2014 SW-02 9 15 25 7 4 32 7 40 19 103

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 21 34 23 7 9 6 0 59 17 134
2020 SW-02 22 29 27 7 9 7 0 54 17 111
2019 SW 28 19 23 10 6 13 1 55 19 144
2019 SW-02 23 23 25 10 7 12 1 53 19 114
2018 SW 22 28 22 9 4 15 0 59 15 101
2018 SW-02 18 30 25 8 3 17 0 58 12 79
2018 SW-03 39 20 11 21 0 10 0 65 23 10
2017 SW 26 31 21 4 5 12 2 66 10 104
2017 SW-02 26 32 22 5 6 10 0 64 11 88
2014 SW 19 30 24 5 6 15 1 59 13 116
2014 SW-02 20 30 23 6 4 16 1 60 12 102

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 5 95 135
2020 SW-02 4 96 112

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 19 81 134
2020 SW-02 21 79 111
2019 SW 23 77 144
2019 SW-02 22 78 114
2017 SW 16 84 105
2017 SW-02 17 83 89
2014 SW 18 82 117
2014 SW-02 16 84 102

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 54 46 26

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 77 23 26
2019 SW 69 31 32
2019 SW-02 71 29 24
2017 SW 74 26 17
2017 SW-02 78 22 15
2014 SW 72 28 20
2014 SW-02 75 25 16

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 65 29 0 0 6 0 0 94 6 20
2019 SW 55 34 5 0 5 0 0 89 5 22
2019 SW-02 66 20 7 0 7 0 0 86 7 16
2017 SW 47 38 7 0 9 0 0 84 9 13
2017 SW-02 41 41 7 0 10 0 0 83 10 12
2014 SW 38 12 0 44 6 0 0 50 50 14
2014 SW-02 42 16 0 34 8 0 0 58 42 12

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 40 33 8 10 6 0 2 75 16 135
2020 SW-02 40 32 7 12 7 0 3 74 19 112
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 27 15 15 19 1 0 51 34 135
2020 SW-02 22 24 15 15 22 2 0 47 38 112

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 36 12 22 5 0 0 61 27 135
2020 SW-02 26 31 13 24 5 0 0 57 29 112

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 27 32 14 17 10 0 0 59 27 135
2020 SW-02 27 28 14 21 11 0 0 55 31 112

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 31 41 18 7 3 0 0 72 10 135
2020 SW-02 30 41 17 8 4 0 0 71 12 112

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 32 34 14 11 6 1 1 68 18 134
2020 SW-02 31 32 14 13 7 1 1 65 21 111

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 44 20 7 2 3 17 7 84 7 134
2020 SW-02 43 16 7 3 4 21 5 82 9 111

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 34 23 16 17 8 1 0 58 25 134
2020 SW-02 35 19 18 17 10 2 0 54 27 111

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 50 26 7 10 8 0 0 76 18 134
2020 SW-02 52 21 6 12 8 0 0 73 20 111

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 37 33 9 13 8 1 0 70 21 134
2020 SW-02 38 30 8 14 10 1 0 68 24 111

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 26 34 16 11 13 1 0 60 23 134
2020 SW-02 26 32 18 10 13 1 0 58 23 111
2019 SW 22 38 16 16 4 3 0 62 21 142
2019 SW-02 19 38 19 18 5 1 0 58 23 112
2018 SW 17 45 13 17 8 0 0 62 25 103
2018 SW-02 12 49 14 17 7 0 0 62 25 81
2018 SW-03 20 30 21 18 10 0 0 51 28 10
2017 SW 22 42 14 16 6 0 0 65 22 103
2017 SW-02 24 41 13 15 7 0 0 65 22 88

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 38 26 6 10 21 0 0 64 30 135
2020 SW-02 40 26 4 8 21 0 0 67 29 112

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 43 29 8 7 11 1 0 72 19 133
2020 SW-02 46 26 5 9 12 1 0 73 22 110

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 19 32 11 22 17 0 0 50 39 135
2020 SW-02 20 27 11 24 18 0 0 47 42 112
2019 SW 19 28 14 21 18 0 0 47 39 144
2019 SW-02 14 30 16 21 19 0 0 44 40 114
2018 SW 14 28 15 21 22 0 0 42 43 103
2018 SW-02 11 23 16 26 23 0 0 35 49 81
2018 SW-03 39 31 11 0 20 0 0 69 20 10
2017 SW 13 37 7 23 19 1 0 51 42 105
2017 SW-02 13 35 7 24 20 1 0 48 45 89

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 13 31 27 16 13 0 0 44 29 134
2020 SW-02 14 31 26 14 14 0 0 46 28 111

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 27 15 16 17 0 0 52 33 134
2020 SW-02 25 25 17 13 20 0 0 49 34 111
2019 SW 17 17 21 18 26 0 1 34 44 143
2019 SW-02 16 18 20 20 25 0 1 34 45 113
2018 SW 9 24 15 22 28 0 2 34 51 103
2018 SW-02 5 27 16 22 27 0 2 33 51 81
2018 SW-03 39 0 10 11 40 0 0 39 51 10
2017 SW 15 23 24 15 21 1 1 39 37 105
2017 SW-02 14 24 24 16 21 1 0 39 37 89

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 15 28 26 18 13 0 0 43 32 134
2020 SW-02 15 24 27 21 14 0 0 39 35 111
2019 SW 11 29 24 21 14 0 0 40 35 143
2019 SW-02 11 27 27 24 11 0 0 38 35 113
2018 SW 14 26 24 15 21 0 0 41 35 103
2018 SW-02 12 25 25 15 23 0 0 37 38 81
2018 SW-03 21 18 30 11 20 0 0 39 31 10
2017 SW 14 28 24 19 14 1 0 43 33 104
2017 SW-02 13 26 27 20 12 1 0 40 33 89

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 33 35 22 7 3 0 0 68 10 133
2020 SW-02 36 32 22 7 2 0 0 68 10 110
2019 SW 30 40 16 9 4 0 0 71 13 142
2019 SW-02 28 43 15 10 4 0 0 71 14 112
2018 SW 28 31 25 10 5 0 1 60 15 103
2018 SW-02 27 29 29 7 6 0 1 57 14 81
2018 SW-03 31 28 20 21 0 0 0 59 21 10
2017 SW 29 36 18 5 6 3 4 69 12 104
2017 SW-02 27 37 19 4 6 3 4 69 11 89

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 20 20 23 19 17 0 0 40 37 131
2020 SW-02 20 19 23 18 20 0 0 39 38 109
2019 SW 10 23 23 21 22 0 1 34 43 143
2019 SW-02 11 24 20 23 21 0 1 35 45 113
2018 SW 24 20 19 13 25 0 0 44 37 103
2018 SW-02 20 21 19 12 28 0 0 41 41 81
2018 SW-03 39 10 10 20 21 0 0 49 41 10
2017 SW 16 22 27 16 18 0 2 39 34 102
2017 SW-02 16 22 27 15 17 0 2 40 33 87

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 53 23 10 6 3 1 4 80 9 134
2020 SW-02 55 21 11 5 3 0 5 80 9 111
2019 SW 51 24 14 3 3 0 6 80 6 143
2019 SW-02 49 28 12 3 3 0 4 80 7 113
2018 SW 49 18 13 7 3 0 10 75 11 102
2018 SW-02 46 19 11 8 4 0 13 74 13 80
2018 SW-03 51 19 20 10 0 0 0 70 10 10
2017 SW 45 31 10 4 4 0 7 81 8 104
2017 SW-02 42 32 11 4 3 0 8 80 8 89

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 32 23 9 13 0 0 55 22 134
2020 SW-02 23 32 24 7 15 0 0 55 22 111
2019 SW 29 36 18 12 4 0 1 65 16 143
2019 SW-02 29 40 17 9 4 0 1 70 13 113
2018 SW 25 27 30 12 6 0 0 52 18 103
2018 SW-02 23 27 32 12 5 0 0 51 17 81
2018 SW-03 29 20 30 0 21 0 0 49 21 10
2017 SW 26 32 23 11 8 0 0 59 18 105
2017 SW-02 24 33 26 11 6 0 0 57 17 89

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 26 16 16 16 1 3 51 33 135
2020 SW-02 24 25 15 16 17 1 3 51 34 112

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 15 31 25 14 13 1 0 47 28 135
2020 SW-02 16 31 22 15 15 1 0 48 30 112
2019 SW 23 28 27 12 8 1 0 52 21 142
2019 SW-02 20 30 27 14 8 1 0 50 23 112
2018 SW 14 27 36 17 5 0 0 41 22 103
2018 SW-02 12 27 40 15 6 0 0 40 21 81
2018 SW-03 31 30 10 29 0 0 0 61 29 10
2017 SW 22 26 22 19 9 1 1 48 29 105
2017 SW-02 19 26 24 20 8 1 1 46 29 89

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 19 27 25 14 12 1 1 47 27 134
2020 SW-02 20 25 23 16 14 2 1 47 30 112
2019 SW 23 28 25 16 7 1 0 52 23 143
2019 SW-02 21 27 26 18 7 2 0 48 25 113
2018 SW 24 29 24 16 6 0 1 54 22 102
2018 SW-02 21 30 25 15 7 0 1 52 23 80
2018 SW-03 39 20 20 21 0 0 0 59 21 10
2017 SW 26 29 25 10 9 0 2 55 19 105
2017 SW-02 25 28 27 10 9 0 1 54 19 89

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 35 16 12 12 0 1 60 24 134
2020 SW-02 26 32 15 11 15 0 1 58 26 111
2019 SW 24 36 20 14 7 0 0 59 20 142
2019 SW-02 21 37 18 17 7 0 0 58 24 112
2018 SW 26 29 27 9 9 0 0 55 17 103
2018 SW-02 26 29 27 6 11 0 0 55 17 81
2018 SW-03 41 10 31 18 0 0 0 51 18 10
2017 SW 31 33 18 6 10 1 1 66 16 105
2017 SW-02 30 33 18 7 10 1 1 65 17 89

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 32 26 15 12 13 0 1 59 26 135
2020 SW-02 32 24 15 13 14 0 2 57 27 112
2019 SW 32 30 18 10 10 0 0 62 20 142
2019 SW-02 27 33 18 11 11 0 0 61 22 112

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 25 28 18 18 9 1 2 55 27 134
2020 SW-02 27 28 16 16 10 1 2 56 27 111

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 23 35 23 9 10 1 0 58 18 134
2020 SW-02 23 34 25 6 11 1 0 58 17 112
2019 SW 33 30 15 13 9 1 0 63 22 142
2019 SW-02 29 29 17 16 9 1 0 58 25 112
2018 SW 29 23 26 14 6 1 1 53 20 103
2018 SW-02 26 23 29 12 7 1 1 50 20 81
2018 SW-03 51 20 0 29 0 0 0 71 29 10
2017 SW 26 33 21 10 7 1 1 61 18 104
2017 SW-02 23 32 24 11 7 1 1 57 19 88

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 35 26 19 11 6 0 3 63 17 135
2020 SW-02 34 28 20 11 6 0 1 63 17 112
2019 SW 45 24 16 11 4 0 0 69 15 141
2019 SW-02 43 25 17 10 5 0 0 68 15 111
2018 SW 36 32 15 12 5 0 0 68 17 101
2018 SW-02 31 35 16 13 5 0 0 66 18 80
2017 SW 46 26 12 9 5 0 1 73 15 104
2017 SW-02 43 25 14 11 6 0 1 69 18 88

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 29 33 23 10 5 0 1 62 15 134
2020 SW-02 33 32 21 9 5 0 1 65 14 111

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 59 15 7 6 5 1 5 80 13 135
2020 SW-02 59 14 9 6 7 2 4 77 13 112
2019 SW 69 15 6 3 1 1 5 89 5 141
2019 SW-02 65 17 6 4 2 1 5 88 6 111
2018 SW 53 26 8 4 4 1 4 84 8 103
2018 SW-02 54 30 5 1 4 1 5 90 5 81
2018 SW-03 61 0 0 28 11 0 0 61 39 10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 60 16 8 5 8 1 2 78 13 134
2020 SW-02 56 17 9 6 8 2 2 75 15 111
2019 SW 53 20 12 7 7 0 1 75 13 143
2019 SW-02 52 21 10 8 7 0 2 74 15 113
2018 SW 48 28 12 6 5 0 1 77 11 103
2018 SW-02 47 32 11 4 5 0 1 80 9 81
2018 SW-03 59 0 31 0 10 0 0 59 10 10
2017 SW 55 25 8 6 5 0 2 82 11 105
2017 SW-02 54 24 8 7 5 0 2 80 12 89

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 52 28 9 7 4 0 0 80 11 133
2020 SW-02 48 32 9 7 4 0 0 80 11 110
2019 SW 44 32 18 2 4 0 1 77 6 142
2019 SW-02 42 33 19 2 3 0 1 75 5 112
2018 SW 36 34 16 5 8 0 1 71 13 101
2018 SW-02 35 35 15 5 9 0 1 71 14 80
2017 SW 32 33 18 9 6 0 1 66 15 105
2017 SW-02 32 33 16 11 7 0 1 65 19 89

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 53 16 10 7 13 0 1 69 20 134
2020 SW-02 48 19 10 7 15 0 1 68 22 111
2019 SW 52 21 11 7 7 1 1 74 14 142
2019 SW-02 51 23 10 8 7 0 1 74 15 112
2018 SW 43 35 11 7 3 0 1 79 10 101
2018 SW-02 45 38 9 5 2 0 1 84 7 80
2017 SW 51 21 12 9 4 0 3 74 13 105
2017 SW-02 49 22 13 10 4 0 3 73 14 89

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 59 5 1 1 0 1 33 97 2 135
2020 SW-02 60 5 1 1 0 1 32 98 1 112
2019 SW 59 5 2 1 1 0 32 94 3 143
2019 SW-02 61 3 3 1 0 0 33 95 1 113
2018 SW 53 1 2 1 0 1 42 95 2 97
2018 SW-02 51 0 3 0 0 1 46 95 0 77
2017 SW 55 6 1 0 0 1 37 99 0 104
2017 SW-02 55 5 1 0 0 1 38 98 0 88

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 60 20 8 5 4 0 3 82 9 134
2020 SW-02 61 18 8 6 5 0 2 81 11 111
2019 SW 63 21 6 3 2 0 5 89 6 142
2019 SW-02 63 21 5 4 1 0 6 89 5 112
2018 SW 63 18 8 3 2 1 5 86 6 99
2018 SW-02 63 18 6 4 3 1 5 86 7 79
2017 SW 61 20 5 2 2 0 9 90 4 104
2017 SW-02 58 20 7 2 2 0 11 88 5 88

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 70 14 5 1 7 0 4 86 8 135
2020 SW-02 70 16 5 1 6 0 2 87 7 112
2019 SW 77 8 2 4 7 0 2 86 11 143
2019 SW-02 75 8 3 6 7 0 3 84 13 113
2018 SW 73 12 2 5 3 1 4 90 8 98
2018 SW-02 72 13 1 4 4 1 5 90 8 79
2017 SW 60 17 6 5 7 0 6 82 12 105
2017 SW-02 57 19 6 4 7 0 8 82 12 89

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 46 33 13 4 3 1 1 80 7 135
2020 SW-02 48 29 13 4 4 1 1 79 8 112
2019 SW 51 33 10 2 2 0 3 86 4 144
2019 SW-02 51 29 11 3 2 0 4 83 5 114
2018 SW 46 39 9 1 3 0 2 87 4 99
2018 SW-02 48 37 8 1 4 0 3 87 5 79
2017 SW 50 33 9 2 2 0 4 86 4 105
2017 SW-02 48 34 9 2 2 0 5 86 5 89

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 17 35 31 9 8 0 0 52 17 135
2020 SW-02 18 33 33 8 8 0 0 50 17 112

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 7 30 39 13 10 1 0 37 23 135
2020 SW-02 8 27 42 12 11 1 0 35 23 112
2019 SW 9 34 37 19 1 0 0 43 20 144
2019 SW-02 7 35 38 20 1 0 0 42 20 114
2018 SW 7 31 44 17 2 0 0 37 19 103
2018 SW-02 6 27 46 18 3 0 0 33 21 81
2018 SW-03 10 41 49 0 0 0 0 51 0 10
2017 SW 11 28 40 14 6 0 0 39 21 105
2017 SW-02 7 28 44 13 8 0 0 35 20 89

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 19 26 37 14 4 0 0 18 45 132
2020 SW-02 18 27 37 13 4 0 0 18 45 109
2019 SW 13 30 42 11 4 0 0 16 43 144
2019 SW-02 13 30 44 10 3 0 0 12 44 114
2018 SW 17 26 43 12 2 0 0 14 42 102
2018 SW-02 17 28 42 10 2 0 0 12 46 81
2017 SW 10 34 38 14 4 0 0 18 44 104
2017 SW-02 12 35 36 12 5 0 0 17 47 88
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 45 39 14 1 46 54 135
2020 SW-02 48 39 11 2 45 55 112

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SW 31 69 63
2020 SW-02 31 69 55

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 42 14 13 11 5 3 13 66 19 134
2020 SW-02 43 13 15 9 5 1 13 66 17 111
2019 SW 40 18 13 7 13 2 8 63 22 143
2019 SW-02 41 17 11 6 13 2 10 66 22 114
2018 SW 45 14 13 14 7 1 6 64 22 102
2018 SW-02 41 16 14 15 6 1 6 62 23 80
2018 SW-03 60 10 20 0 0 0 10 78 0 10

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 8 18 8 25 38 1 1 27 65 63
2020 SW-02 5 19 7 27 38 2 2 25 68 55

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SW 5 17 10 20 46 0 1 23 66 63
2020 SW-02 2 18 12 19 48 0 2 20 68 55
Report a problem on this page
Date modified: