2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - ST

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 41 41 11 6 1 0 0 82 7 69
2020 ST-03 35 35 14 10 7 0 0 69 17 14
2020 ST-04 44 43 11 2 0 0 0 87 2 46
2019 ST 35 40 14 8 4 0 0 75 11 89
2019 ST-03 48 38 5 5 5 0 0 86 9 22
2019 ST-04 32 41 14 9 4 0 0 73 13 54
2018 ST 37 36 18 5 5 0 0 73 10 97
2018 ST-03 52 30 9 9 0 0 0 82 9 23
2018 ST-04 29 37 21 2 10 0 0 66 12 47
2017 ST 36 37 16 8 4 0 0 73 12 146
2017 ST-02 52 29 10 5 5 0 0 81 10 20
2017 ST-03 47 31 18 4 0 0 0 78 4 42
2017 ST-04 30 41 14 12 4 0 0 70 15 55
2014 ST 39 39 13 4 5 0 0 78 9 231
2014 ST-02 42 38 6 5 8 0 0 80 13 42
2014 ST-03 43 36 15 1 4 0 0 79 5 57
2014 ST-04 31 44 16 5 3 0 0 75 9 103

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 37 42 8 9 3 0 0 80 12 69
2020 ST-03 42 28 14 10 7 0 0 69 17 14
2020 ST-04 38 43 6 11 2 0 0 81 13 47
2019 ST 30 31 23 10 6 0 0 61 16 88
2019 ST-03 44 28 9 9 9 0 0 72 19 22
2019 ST-04 28 30 27 12 4 0 0 58 16 53
2018 ST 31 36 16 11 5 1 0 68 16 96
2018 ST-03 51 24 8 14 3 0 0 75 17 23
2018 ST-04 21 37 20 14 6 2 0 59 20 48
2017 ST 30 32 15 13 9 0 0 62 23 146
2017 ST-02 38 38 5 10 10 0 0 76 19 20
2017 ST-03 35 30 16 17 2 0 0 65 19 42
2017 ST-04 24 34 13 16 13 0 0 58 29 55

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 65 31 3 0 1 0 0 96 1 69
2020 ST-03 55 30 7 0 7 0 0 85 7 13
2020 ST-04 69 29 2 0 0 0 0 98 0 47
2019 ST 47 40 12 1 0 0 0 87 1 86
2019 ST-03 53 38 9 0 0 0 0 91 0 22
2019 ST-04 43 42 13 2 0 0 0 84 2 51
2018 ST 58 30 12 0 0 1 0 88 0 94
2018 ST-03 71 20 10 0 0 0 0 90 0 23
2018 ST-04 53 33 12 0 0 2 0 88 0 47
2017 ST 56 30 10 3 0 0 0 86 4 145
2017 ST-02 57 29 10 0 5 0 0 86 5 20
2017 ST-03 60 28 12 0 0 0 0 88 0 42
2017 ST-04 55 29 12 4 0 0 0 84 4 54
2014 ST 68 24 6 0 1 0 0 93 2 230
2014 ST-02 62 33 2 2 2 0 0 95 3 41
2014 ST-03 76 20 4 0 0 0 0 96 0 57
2014 ST-04 64 25 10 0 1 0 0 89 1 103

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 51 35 8 4 1 0 0 86 5 70
2020 ST-03 28 35 21 10 7 0 0 63 17 14
2020 ST-04 60 33 6 0 0 0 0 94 0 47
2019 ST 42 44 10 2 2 0 0 86 4 89
2019 ST-03 58 33 9 0 0 0 0 91 0 22
2019 ST-04 36 49 10 4 2 0 0 84 6 54
2018 ST 46 34 15 3 1 1 0 80 4 96
2018 ST-03 60 8 22 5 4 0 0 68 9 23
2018 ST-04 36 46 14 2 0 2 0 84 2 48
2017 ST 50 32 10 6 2 0 0 82 8 144
2017 ST-02 67 19 5 5 5 0 0 86 10 20
2017 ST-03 51 30 12 4 2 0 0 81 7 42
2017 ST-04 44 36 11 7 2 0 0 80 9 53
2014 ST 53 34 7 3 2 0 0 88 5 230
2014 ST-02 54 36 5 2 4 0 0 90 5 42
2014 ST-03 50 43 4 3 0 0 0 93 3 57
2014 ST-04 51 31 10 4 2 0 1 83 7 102

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 40 35 18 5 0 0 2 76 5 69
2020 ST-03 45 24 21 10 0 0 0 69 10 14
2020 ST-04 41 37 19 2 0 0 0 79 2 46
2019 ST 39 28 21 6 6 0 0 67 12 88
2019 ST-03 48 33 9 5 5 0 0 81 9 22
2019 ST-04 37 25 26 6 6 0 0 62 12 53
2018 ST 36 25 22 9 7 2 0 62 16 98
2018 ST-03 55 28 4 3 9 0 0 83 13 23
2018 ST-04 31 23 25 10 8 4 0 56 18 48
2017 ST 33 28 20 15 4 1 0 61 19 146
2017 ST-02 62 19 5 5 10 0 0 81 14 20
2017 ST-03 43 20 10 24 0 2 0 65 25 42
2017 ST-04 20 39 25 10 6 0 0 60 15 55
2014 ST 41 33 13 8 4 1 0 75 12 231
2014 ST-02 46 23 20 8 2 2 0 69 10 42
2014 ST-03 51 27 10 9 4 0 0 77 13 57
2014 ST-04 32 45 9 8 5 0 1 78 13 103

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 37 37 14 10 0 0 2 76 10 69
2020 ST-03 32 21 21 27 0 0 0 53 27 14
2020 ST-04 39 44 13 4 0 0 0 83 4 46
2019 ST 35 27 25 6 8 0 0 62 13 89
2019 ST-03 48 28 9 9 5 0 0 76 14 22
2019 ST-04 33 22 32 6 8 0 0 55 13 54
2018 ST 36 32 19 9 3 1 0 69 12 98
2018 ST-03 56 33 4 4 3 0 0 89 7 23
2018 ST-04 27 31 23 14 4 2 0 59 18 48
2017 ST 34 30 20 13 3 0 0 64 16 145
2017 ST-02 52 24 10 5 10 0 0 76 14 20
2017 ST-03 41 26 10 20 2 0 0 67 23 42
2017 ST-04 26 37 26 8 4 0 0 63 11 55
2014 ST 39 33 15 7 4 0 0 74 11 231
2014 ST-02 44 26 19 10 2 0 0 70 11 42
2014 ST-03 47 33 6 10 4 0 0 80 14 57
2014 ST-04 33 37 20 3 5 0 1 71 9 103

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 36 24 22 9 3 4 2 64 12 69
2020 ST-03 42 14 24 11 0 10 0 61 12 14
2020 ST-04 40 28 24 6 2 0 0 68 9 46
2019 ST 29 30 18 8 14 1 0 60 22 89
2019 ST-03 28 44 5 14 9 0 0 72 24 22
2019 ST-04 31 25 24 7 13 0 0 56 20 54
2018 ST 31 26 23 10 7 4 0 59 17 97
2018 ST-03 43 28 15 4 9 0 0 71 13 22
2018 ST-04 25 20 26 16 6 7 0 48 24 48
2017 ST 27 29 15 16 6 4 2 60 24 145
2017 ST-02 33 14 24 0 14 5 10 55 17 20
2017 ST-03 46 22 10 12 4 6 0 72 17 42
2017 ST-04 18 41 13 21 4 1 2 61 26 54
2014 ST 41 27 14 3 8 6 0 73 12 230
2014 ST-02 40 20 8 7 5 21 0 75 14 41
2014 ST-03 47 22 14 3 12 3 0 71 15 57
2014 ST-04 38 34 17 2 8 1 1 73 10 103
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 30 25 5 1 0 6 67 7 70
2020 ST-03 25 17 21 7 0 0 31 60 10 14
2020 ST-04 32 38 23 5 2 0 0 70 7 47
2019 ST 25 35 18 10 4 2 6 65 16 89
2019 ST-03 42 32 14 5 5 0 3 76 10 22
2019 ST-04 17 38 21 13 2 2 7 60 17 54

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 37 34 13 13 3 0 0 71 16 70
2020 ST-03 44 38 7 11 0 0 0 82 11 14
2020 ST-04 34 36 13 12 5 0 0 70 17 47
2019 ST 40 36 11 8 3 0 1 77 12 88
2019 ST-03 53 28 0 5 9 0 5 85 15 22
2019 ST-04 37 42 13 8 0 0 0 79 8 54
2018 ST 33 30 20 9 5 2 1 65 15 97
2018 ST-03 57 23 8 8 3 0 0 80 11 23
2018 ST-04 19 36 23 10 8 4 0 57 19 47
2017 ST 38 31 13 10 7 1 0 70 17 146
2017 ST-02 43 38 5 5 10 0 0 81 14 20
2017 ST-03 32 30 20 12 6 0 0 62 18 42
2017 ST-04 39 24 14 12 9 2 0 65 21 55
2014 ST 36 32 10 14 7 1 1 69 21 231
2014 ST-02 47 11 0 27 13 0 2 59 41 42
2014 ST-03 46 20 20 10 4 0 0 66 14 57
2014 ST-04 31 39 9 13 6 1 1 71 19 103

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 40 34 13 12 1 0 0 74 14 70
2020 ST-03 43 40 7 10 0 0 0 83 10 14
2020 ST-04 40 29 15 13 2 0 0 70 16 47
2019 ST 38 36 17 2 7 0 0 75 9 89
2019 ST-03 60 19 9 3 9 0 0 78 12 22
2019 ST-04 33 42 19 2 4 0 0 75 6 54
2018 ST 41 28 20 4 6 1 0 69 11 97
2018 ST-03 65 14 18 0 3 0 0 79 3 23
2018 ST-04 27 32 29 0 10 2 0 60 10 47
2017 ST 45 28 16 7 4 0 0 74 11 145
2017 ST-02 60 25 5 0 10 0 0 85 10 19
2017 ST-03 48 24 14 12 2 0 0 72 14 42
2017 ST-04 39 29 21 7 4 0 0 68 11 55
2014 ST 42 30 14 6 5 1 1 74 11 231
2014 ST-02 57 27 7 5 5 0 0 84 10 42
2014 ST-03 43 29 19 5 0 1 2 75 5 57
2014 ST-04 36 31 17 8 7 0 1 67 15 103

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 35 28 20 6 3 7 0 68 10 69
2020 ST-03 36 24 7 24 0 10 0 66 26 14
2020 ST-04 34 30 23 2 4 7 0 69 7 47
2019 ST 27 30 16 14 8 5 0 60 23 89
2019 ST-03 44 24 14 14 0 5 0 70 15 22
2019 ST-04 23 32 19 13 10 4 0 56 24 54
2018 ST 26 35 14 10 4 11 0 68 15 98
2018 ST-03 37 37 4 4 0 18 0 90 5 23
2018 ST-04 19 31 22 12 6 10 0 55 20 48
2017 ST 27 28 19 7 9 7 2 61 18 146
2017 ST-02 52 29 10 0 5 5 0 85 5 20
2017 ST-03 33 22 10 14 8 13 0 63 25 42
2017 ST-04 21 29 29 4 10 6 3 54 15 55
2014 ST 28 34 15 9 7 6 0 66 18 231
2014 ST-02 33 38 3 5 3 17 0 86 10 42
2014 ST-03 45 22 15 10 4 4 0 70 15 57
2014 ST-04 23 39 21 6 8 3 1 64 14 103

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 35 23 22 13 3 4 0 60 17 69
2020 ST-03 39 17 11 24 0 10 0 61 26 14
2020 ST-04 36 23 21 13 4 3 0 61 17 47
2019 ST 29 25 21 14 8 4 0 56 23 88
2019 ST-03 48 19 9 19 0 5 0 70 20 22
2019 ST-04 25 27 28 11 6 4 0 53 18 54
2018 ST 28 28 21 13 5 6 0 59 19 97
2018 ST-03 45 28 9 4 0 13 0 84 5 23
2018 ST-04 19 31 18 18 8 6 0 53 28 47
2017 ST 28 22 21 14 11 3 1 52 26 146
2017 ST-02 57 19 14 0 10 0 0 76 10 20
2017 ST-03 35 20 26 8 8 2 0 57 16 42
2017 ST-04 20 19 27 20 10 4 1 41 31 55
2014 ST 23 29 15 20 8 5 1 55 29 231
2014 ST-02 27 23 5 25 3 17 0 60 34 42
2014 ST-03 35 25 11 19 8 1 1 61 27 57
2014 ST-04 18 36 21 16 8 1 1 55 24 103

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 27 30 23 8 6 5 0 61 15 69
2020 ST-03 25 24 21 10 7 14 0 56 20 14
2020 ST-04 30 29 25 6 6 3 0 61 13 47
2019 ST 21 28 23 18 9 2 0 50 27 89
2019 ST-03 36 27 14 19 0 5 0 65 20 22
2019 ST-04 18 28 28 17 8 2 0 47 25 54
2018 ST 21 24 25 18 5 7 0 48 25 98
2018 ST-03 25 34 24 4 0 13 0 67 5 23
2018 ST-04 17 16 28 24 8 8 0 35 35 48
2017 ST 21 21 22 20 11 4 1 44 33 146
2017 ST-02 38 38 14 0 10 0 0 76 10 20
2017 ST-03 28 20 16 30 4 2 0 48 35 42
2017 ST-04 14 18 32 22 11 2 1 33 35 55
2014 ST 23 27 18 22 9 1 1 51 31 231
2014 ST-02 26 19 22 28 5 0 0 45 33 42
2014 ST-03 36 23 8 22 8 3 1 61 31 57
2014 ST-04 17 31 22 21 8 0 1 48 29 103

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 25 39 15 11 8 2 0 65 20 69
2020 ST-03 32 45 0 7 17 0 0 76 24 14
2020 ST-04 25 34 19 15 4 3 0 61 20 47
2019 ST 19 26 23 22 8 4 0 46 31 89
2019 ST-03 26 22 14 28 5 5 0 51 35 22
2019 ST-04 16 30 28 17 8 2 0 46 25 54
2018 ST 21 22 27 17 8 5 0 45 27 98
2018 ST-03 25 31 23 8 0 13 0 64 9 23
2018 ST-04 13 25 28 13 16 4 0 40 31 48
2017 ST 19 29 17 13 18 3 1 50 32 146
2017 ST-02 29 38 10 0 19 5 0 70 20 20
2017 ST-03 28 20 14 19 18 2 0 48 37 42
2017 ST-04 13 27 24 16 17 2 1 41 34 55
2014 ST 17 31 20 19 8 4 1 51 28 230
2014 ST-02 18 27 23 11 3 17 0 54 17 42
2014 ST-03 26 32 17 19 3 1 1 60 23 57
2014 ST-04 13 29 24 21 12 0 1 42 34 103
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 32 35 17 12 5 0 0 67 17 70
2020 ST-03 35 34 18 14 0 0 0 68 14 14
2020 ST-04 36 32 18 10 4 0 0 68 15 47
2019 ST 30 28 23 10 10 0 0 58 19 88
2019 ST-03 34 33 9 9 14 0 0 67 24 22
2019 ST-04 29 28 26 10 8 0 0 57 17 53
2018 ST 27 33 21 10 8 0 1 60 19 96
2018 ST-03 51 23 8 14 4 0 0 74 18 23
2018 ST-04 17 34 28 6 14 0 0 51 20 47
2017 ST 23 34 17 13 12 0 0 58 25 146
2017 ST-02 43 24 19 5 10 0 0 67 14 20
2017 ST-03 28 30 10 30 2 0 0 57 32 42
2017 ST-04 18 39 21 4 17 0 0 58 21 55
2014 ST 28 35 15 12 9 0 0 63 21 231
2014 ST-02 38 20 19 11 12 0 0 58 23 42
2014 ST-03 40 40 10 8 2 0 0 80 10 57
2014 ST-04 14 45 16 14 10 0 1 59 24 103

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 45 32 17 5 1 0 0 77 6 69
2020 ST-03 52 17 18 7 7 0 0 68 14 14
2020 ST-04 44 39 15 2 0 0 0 83 2 46
2019 ST 32 42 16 8 2 0 0 74 10 88
2019 ST-03 43 24 19 9 5 0 0 67 14 22
2019 ST-04 26 50 17 6 1 0 0 76 7 53
2018 ST 34 37 15 11 4 0 0 71 14 97
2018 ST-03 59 12 16 5 7 0 0 71 13 23
2018 ST-04 19 48 16 14 2 0 0 67 16 47
2017 ST 31 44 12 9 5 0 0 75 13 146
2017 ST-02 52 38 0 5 5 0 0 90 10 20
2017 ST-03 41 34 10 14 2 0 0 74 16 42
2017 ST-04 25 45 14 9 8 0 0 70 16 55

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 39 33 16 8 3 0 1 72 11 70
2020 ST-03 39 40 7 14 0 0 0 79 14 14
2020 ST-04 42 33 12 8 4 0 0 75 13 47
2019 ST 39 28 18 12 3 0 0 67 15 87
2019 ST-03 56 30 5 5 5 0 0 85 10 21
2019 ST-04 35 26 22 17 0 0 0 61 17 54
2018 ST 34 33 14 10 6 2 1 69 17 97
2018 ST-03 61 14 8 5 7 0 4 78 13 23
2018 ST-04 23 38 15 10 10 4 0 63 21 47
2017 ST 34 35 11 11 9 0 0 69 20 145
2017 ST-02 52 29 5 0 14 0 0 81 14 20
2017 ST-03 36 28 12 24 0 0 0 64 24 42
2017 ST-04 26 39 13 11 11 0 0 66 22 54
2014 ST 35 30 19 8 6 1 0 67 14 231
2014 ST-02 42 13 33 3 8 0 0 55 12 42
2014 ST-03 45 40 7 6 2 0 0 85 8 57
2014 ST-04 26 34 21 10 6 1 1 62 16 103

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 42 31 12 12 3 0 0 73 15 69
2020 ST-03 33 26 19 7 15 0 0 59 22 13
2020 ST-04 44 32 11 13 0 0 0 77 13 47
2019 ST 24 44 18 8 4 0 1 70 12 89
2019 ST-03 33 36 9 12 5 0 5 72 18 22
2019 ST-04 24 44 22 6 4 0 0 68 10 54
2018 ST 32 33 11 18 6 0 0 65 24 97
2018 ST-03 53 27 4 16 0 0 0 80 16 23
2018 ST-04 21 33 12 21 12 0 0 54 34 47
2017 ST 32 35 12 13 8 0 0 68 20 145
2017 ST-02 40 35 15 10 0 0 0 75 10 19
2017 ST-03 46 20 14 12 8 0 0 66 20 42
2017 ST-04 23 41 11 14 10 0 0 64 24 55
2014 ST 39 30 16 8 6 0 0 70 14 231
2014 ST-02 43 21 23 3 10 0 0 64 13 42
2014 ST-03 48 25 11 15 1 0 0 73 17 57
2014 ST-04 32 39 15 7 7 0 0 71 14 103

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 31 30 27 3 1 0 7 66 5 69
2020 ST-03 37 11 25 7 0 0 20 60 9 14
2020 ST-04 32 30 29 2 2 0 4 66 5 46

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 25 27 22 14 6 4 2 55 21 70
2020 ST-03 42 7 21 21 0 10 0 54 23 14
2020 ST-04 23 27 25 15 6 3 0 52 22 47
2019 ST 22 25 27 11 11 1 4 49 23 89
2019 ST-03 27 31 9 9 19 0 5 61 30 22
2019 ST-04 22 20 33 13 8 0 4 44 22 54
2018 ST 22 31 24 6 9 8 1 58 16 96
2018 ST-03 27 33 23 4 3 9 0 66 8 23
2018 ST-04 17 29 21 8 16 9 0 51 26 48
2017 ST 21 32 21 11 9 6 0 57 21 146
2017 ST-02 38 14 24 10 14 0 0 52 24 20
2017 ST-03 24 24 12 18 6 16 0 57 29 42
2017 ST-04 20 36 21 12 11 0 0 56 22 55
2014 ST 25 31 18 14 8 2 1 58 23 231
2014 ST-02 21 13 27 23 13 3 0 35 38 42
2014 ST-03 37 24 13 11 9 3 4 64 22 57
2014 ST-04 19 41 18 13 5 2 1 62 19 103

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 16 19 26 19 12 3 5 39 33 70
2020 ST-03 14 11 25 17 24 0 10 28 45 14
2020 ST-04 19 21 27 16 11 4 2 43 28 47
2019 ST 18 20 20 16 22 1 4 40 39 87
2019 ST-03 14 17 19 12 33 0 5 33 47 22
2019 ST-04 23 19 24 19 14 0 2 42 33 53
2018 ST 12 26 12 17 19 4 9 45 42 95
2018 ST-03 15 19 8 23 18 4 12 41 49 23
2018 ST-04 11 23 14 14 23 7 8 40 44 48
2017 ST 12 21 16 16 20 6 10 39 42 146
2017 ST-02 19 14 5 14 33 0 14 39 55 20
2017 ST-03 12 10 10 16 36 8 8 26 62 42
2017 ST-04 11 24 22 16 12 4 11 41 33 55
2014 ST 14 23 17 16 24 3 4 39 43 231
2014 ST-02 5 25 26 6 28 3 6 33 38 42
2014 ST-03 21 16 10 20 25 3 5 40 49 57
2014 ST-04 11 26 16 19 24 3 2 38 44 103

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 56 21 6 3 1 0 13 88 6 69
2020 ST-03 28 14 7 10 7 0 35 64 26 14
2020 ST-04 67 21 4 2 0 0 5 93 2 46
2019 ST 55 18 14 2 2 0 9 81 4 89
2019 ST-03 36 36 14 0 0 0 14 84 0 22
2019 ST-04 61 13 14 2 2 0 8 80 4 54

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 50 18 11 7 3 0 11 77 11 70
2020 ST-03 37 14 21 0 0 0 28 71 0 14
2020 ST-04 54 21 11 8 4 0 2 77 13 47
2019 ST 45 21 15 5 8 0 6 70 14 88
2019 ST-03 46 19 12 5 14 0 5 67 20 22
2019 ST-04 47 23 13 5 6 0 6 75 12 53

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 69 16 4 1 0 2 8 94 2 69
2020 ST-03 58 14 0 0 0 0 28 100 0 14
2020 ST-04 69 19 6 2 0 3 0 91 2 46
2019 ST 66 11 8 2 3 4 6 85 6 88
2019 ST-03 85 5 5 0 5 0 0 90 5 21
2019 ST-04 59 13 11 2 2 6 8 82 4 54

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 66 14 6 3 0 4 8 90 3 69
2020 ST-03 46 8 8 8 0 0 31 78 11 13
2020 ST-04 70 19 6 2 0 3 0 91 2 47
2019 ST 63 13 11 1 1 1 10 85 3 88
2019 ST-03 81 0 9 5 0 0 5 85 5 22
2019 ST-04 54 17 13 0 2 2 12 83 2 53

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 28 54 9 8 1 0 0 82 9 70
2020 ST-03 18 52 7 17 7 0 0 69 24 14
2020 ST-04 32 56 6 6 0 0 0 88 6 47
2019 ST 29 37 18 12 4 0 0 66 16 88
2019 ST-03 29 47 5 9 9 0 0 76 19 22
2019 ST-04 30 32 25 12 2 0 0 62 14 53
2018 ST 32 30 20 12 4 0 1 63 17 96
2018 ST-03 56 12 17 9 5 0 0 68 15 23
2018 ST-04 21 31 26 16 6 0 0 52 22 48
2017 ST 25 41 11 13 9 0 0 67 22 145
2017 ST-02 38 43 10 5 5 0 0 81 10 20
2017 ST-03 30 34 14 20 2 0 0 64 22 42
2017 ST-04 19 45 10 10 16 0 0 64 26 54
2014 ST 26 40 17 8 8 1 1 66 17 231
2014 ST-02 38 43 5 4 11 0 0 80 15 42
2014 ST-03 38 34 14 9 5 0 0 71 15 57
2014 ST-04 17 43 20 11 7 0 2 61 19 103

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 39 18 7 1 2 0 73 8 70
2020 ST-03 25 31 18 20 7 0 0 55 27 14
2020 ST-04 38 44 10 4 0 3 0 85 4 47
2019 ST 30 30 29 8 3 0 0 60 11 88
2019 ST-03 34 33 19 9 5 0 0 67 14 22
2019 ST-04 29 29 34 6 2 0 0 58 8 53
2018 ST 26 32 25 7 8 0 1 59 16 95
2018 ST-03 45 21 23 5 5 0 0 66 11 23
2018 ST-04 21 31 26 10 12 0 0 52 22 48
2017 ST 28 40 11 16 4 0 0 68 20 144
2017 ST-02 38 43 0 10 10 0 0 81 19 20
2017 ST-03 30 32 14 22 2 0 0 61 24 42
2017 ST-04 29 40 11 16 4 0 0 69 20 53
2014 ST 31 36 20 5 7 0 1 67 12 231
2014 ST-02 49 16 22 2 11 0 0 65 13 42
2014 ST-03 36 38 15 6 5 0 0 74 11 57
2014 ST-04 23 43 22 7 4 0 2 67 10 103

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 50 6 8 4 0 0 83 11 68
2020 ST-03 37 41 15 0 7 0 0 78 7 13
2020 ST-04 35 52 2 12 0 0 0 86 12 46
2019 ST 30 36 21 9 3 0 0 66 12 88
2019 ST-03 51 39 5 0 5 0 0 90 5 21
2019 ST-04 25 37 24 11 2 0 0 63 13 54
2018 ST 32 33 17 13 4 0 0 65 17 95
2018 ST-03 51 28 17 4 0 0 0 79 4 23
2018 ST-04 23 34 22 14 8 0 0 56 22 48
2017 ST 34 34 17 8 6 0 0 69 14 145
2017 ST-02 48 29 14 5 5 0 0 76 10 20
2017 ST-03 48 22 20 6 4 0 0 70 10 42
2017 ST-04 28 36 17 9 10 0 0 64 19 54
2014 ST 35 39 12 8 5 0 1 75 13 231
2014 ST-02 56 13 19 5 8 0 0 68 13 42
2014 ST-03 41 40 10 7 0 0 1 82 7 57
2014 ST-04 28 45 12 10 4 0 1 74 15 103

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 26 40 18 13 0 0 3 68 14 70
2020 ST-03 11 54 7 21 0 0 7 70 23 14
2020 ST-04 30 36 21 13 0 0 0 66 13 47
2019 ST 20 37 22 13 3 5 0 60 17 88
2019 ST-03 31 36 5 24 0 5 0 70 25 22
2019 ST-04 17 39 23 11 4 6 0 59 16 54
2018 ST 19 30 26 15 5 5 1 52 21 94
2018 ST-03 34 27 20 10 3 6 0 65 14 22
2018 ST-04 13 26 32 16 6 7 0 42 24 48
2017 ST 20 33 25 13 6 3 0 55 19 146
2017 ST-02 38 43 0 14 5 0 0 81 19 20
2017 ST-03 24 24 26 17 2 6 2 52 20 42
2017 ST-04 18 34 29 13 4 2 0 53 17 55

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 46 38 10 3 1 0 1 86 4 70
2020 ST-03 42 21 24 0 7 0 7 67 7 14
2020 ST-04 49 42 5 4 0 0 0 91 4 47
2019 ST 40 37 13 6 4 0 0 78 10 89
2019 ST-03 47 39 0 9 5 0 0 86 14 22
2019 ST-04 37 37 18 4 4 0 0 74 8 54
2018 ST 43 37 11 5 3 1 1 81 8 97
2018 ST-03 69 18 4 4 0 5 0 91 4 23
2018 ST-04 30 47 9 8 6 0 0 77 14 47
2017 ST 44 32 14 8 1 0 0 76 9 146
2017 ST-02 57 33 5 5 0 0 0 90 5 20
2017 ST-03 62 22 4 12 0 0 0 84 12 42
2017 ST-04 32 40 19 6 3 0 0 72 9 55
2014 ST 50 28 11 6 4 0 1 79 10 230
2014 ST-02 57 30 3 5 5 0 0 87 10 42
2014 ST-03 63 27 5 1 1 0 1 92 3 57
2014 ST-04 40 30 17 9 4 0 0 71 12 102

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 51 39 8 0 1 0 0 90 1 69
2020 ST-03 29 64 7 0 0 0 0 93 0 14
2020 ST-04 53 34 11 0 2 0 0 87 2 46
2019 ST 47 34 12 4 2 0 1 82 6 87
2019 ST-03 44 28 24 5 0 0 0 72 5 22
2019 ST-04 44 38 10 4 4 0 0 82 8 52
2018 ST 42 37 12 5 3 1 1 80 8 96
2018 ST-03 59 23 14 0 4 0 0 82 4 22
2018 ST-04 32 45 13 6 0 2 2 81 6 48
2017 ST 54 25 9 6 4 1 2 81 10 146
2017 ST-02 62 24 5 10 0 0 0 86 10 20
2017 ST-03 66 22 6 6 0 0 0 88 6 42
2017 ST-04 45 28 10 8 6 2 2 76 14 55
2014 ST 52 32 10 3 2 1 0 85 5 231
2014 ST-02 62 32 5 0 2 0 0 94 2 42
2014 ST-03 55 34 8 1 1 0 0 89 3 57
2014 ST-04 53 29 12 4 1 0 1 83 5 103

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 18 82 70
2020 ST-03 17 83 14
2020 ST-04 17 83 47

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 41 23 14 8 2 1 10 72 12 70
2020 ST-03 42 17 14 10 4 0 14 68 16 14
2020 ST-04 38 23 15 9 2 2 11 70 13 47

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 ST 25 48 27 70
2020 ST-03 39 40 21 14
2020 ST-04 21 54 25 47
2019 ST 24 41 35 89
2019 ST-03 38 22 40 22
2019 ST-04 17 48 36 54
2018 ST 18 42 40 96
2018 ST-03 14 33 53 23
2018 ST-04 14 46 40 47
2017 ST 18 49 33 146
2017 ST-02 24 52 24 20
2017 ST-03 18 47 34 42
2017 ST-04 17 50 33 55
2014 ST 17 53 30 229
2014 ST-02 10 66 24 42
2014 ST-03 19 55 26 57
2014 ST-04 17 52 31 101

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 ST 28 21 23 0 9 19 18
2020 ST-04 20 30 30 0 0 20 10
2019 ST 24 36 5 0 24 10 20
2018 ST 33 17 24 7 7 11 16
2017 ST 49 21 10 0 3 18 26
2014 ST 50 22 15 9 9999 4 42
2014 ST-03 49 8 35 0 9999 8 12
2014 ST-04 56 34 4 6 9999 0 18
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 50 38 6 1 1 4 0 92 2 70
2020 ST-03 52 31 7 4 7 0 0 82 11 14
2020 ST-04 44 48 4 0 0 3 0 96 0 47
2019 ST 36 47 12 2 2 0 0 83 5 87
2019 ST-03 48 28 14 5 5 0 0 76 9 22
2019 ST-04 32 51 13 2 2 0 0 83 4 53
2018 ST 40 41 12 4 1 2 0 83 5 96
2018 ST-03 57 34 0 5 3 0 0 91 9 23
2018 ST-04 32 44 16 6 0 2 0 78 6 48
2017 ST 44 35 11 6 3 1 0 80 9 146
2017 ST-02 52 24 14 5 5 0 0 76 10 20
2017 ST-03 46 42 10 2 0 0 0 88 2 42
2017 ST-04 44 27 14 9 5 1 0 72 14 55
2014 ST 48 33 13 3 2 2 0 82 5 230
2014 ST-02 54 14 27 3 2 0 0 68 5 42
2014 ST-03 58 30 6 4 0 1 0 89 4 57
2014 ST-04 39 45 12 1 1 1 0 86 2 102

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 25 46 16 7 2 1 2 74 9 70
2020 ST-03 28 54 4 14 0 0 0 82 14 14
2020 ST-04 26 46 19 6 0 2 0 74 6 47
2019 ST 24 34 27 9 6 0 0 58 16 89
2019 ST-03 36 36 19 5 5 0 0 72 9 22
2019 ST-04 20 29 33 13 4 0 0 49 17 54
2018 ST 27 39 18 9 5 2 1 68 14 96
2018 ST-03 35 42 9 10 3 0 0 78 13 23
2018 ST-04 23 33 24 10 6 4 0 59 17 48
2017 ST 20 39 21 13 5 1 0 60 19 144
2017 ST-02 43 43 0 10 5 0 0 86 14 20
2017 ST-03 24 31 35 4 4 2 0 56 8 41
2017 ST-04 15 40 20 19 6 0 0 54 25 54
2014 ST 28 38 14 13 5 1 1 68 18 231
2014 ST-02 42 35 8 10 3 0 2 78 13 42
2014 ST-03 45 34 9 11 0 1 0 80 11 57
2014 ST-04 17 44 13 16 9 0 1 62 25 103

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 3 18 41 15 23 0 0 39 21 70
2020 ST-03 0 14 52 14 21 0 0 35 14 14
2020 ST-04 4 21 36 17 22 0 0 39 25 47
2019 ST 3 25 45 16 10 1 0 26 29 89
2019 ST-03 0 8 50 23 14 5 0 39 8 22
2019 ST-04 4 30 44 13 9 0 0 21 34 54
2018 ST 7 18 38 17 16 4 1 34 26 98
2018 ST-03 4 8 30 33 25 0 0 58 12 23
2018 ST-04 8 22 43 9 10 6 2 21 32 48
2017 ST 10 22 31 21 13 2 1 35 33 144
2017 ST-02 5 19 24 19 33 0 0 52 24 20
2017 ST-03 10 20 28 22 15 4 0 39 32 41
2017 ST-04 10 20 40 17 10 2 2 28 31 55
2014 ST 8 22 33 25 9 1 3 35 31 231
2014 ST-02 10 23 36 14 13 2 2 28 34 42
2014 ST-03 6 13 29 37 14 0 1 52 19 57
2014 ST-04 5 27 36 23 5 0 4 29 34 103

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 3 15 25 23 24 3 6 52 20 70
2020 ST-03 0 7 21 27 28 0 17 67 8 14
2020 ST-04 4 15 32 21 19 5 4 44 21 47
2019 ST 8 26 24 22 15 4 2 39 36 89
2019 ST-03 9 14 12 46 14 5 0 63 25 22
2019 ST-04 4 27 30 17 16 4 2 35 32 54
2018 ST 7 19 27 20 17 4 7 41 29 98
2018 ST-03 4 8 33 26 20 0 8 50 13 23
2018 ST-04 10 25 29 12 11 8 6 27 40 48
2017 ST 9 19 28 22 14 3 5 39 31 142
2017 ST-02 10 0 15 30 40 0 5 74 11 19
2017 ST-03 8 18 23 28 16 6 0 48 28 41
2017 ST-04 7 26 39 15 6 0 7 22 36 54
2014 ST 10 19 30 18 19 1 3 39 30 230
2014 ST-02 7 13 29 15 34 2 2 50 20 41
2014 ST-03 5 11 24 29 29 1 0 58 17 57
2014 ST-04 11 19 37 17 10 1 5 29 32 103

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 4 23 33 17 17 3 3 36 29 69
2020 ST-03 0 11 34 7 38 0 10 50 12 14
2020 ST-04 4 21 37 22 9 5 2 33 28 46
2019 ST 16 22 29 15 14 2 2 30 40 89
2019 ST-03 9 26 19 27 19 0 0 45 36 22
2019 ST-04 15 17 37 10 15 4 2 26 34 54
2018 ST 9 18 33 10 21 3 6 35 30 98
2018 ST-03 7 18 29 15 32 0 0 46 25 23
2018 ST-04 8 26 35 4 17 6 4 24 37 48
2017 ST 9 25 30 18 9 3 6 29 38 144
2017 ST-02 5 19 10 29 29 5 5 63 26 20
2017 ST-03 6 18 20 35 13 4 4 52 26 41
2017 ST-04 8 32 43 6 4 0 7 11 43 54
2014 ST 16 20 25 21 13 1 4 36 38 229
2014 ST-02 22 11 34 13 17 2 2 31 35 41
2014 ST-03 10 16 22 21 27 1 1 50 27 57
2014 ST-04 13 30 23 21 4 0 8 28 47 102

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 1 4 24 35 31 1 3 69 6 70
2020 ST-03 0 0 34 24 32 0 10 62 0 14
2020 ST-04 2 6 21 40 26 2 2 70 9 47
2019 ST 6 10 24 39 20 1 0 60 16 87
2019 ST-03 5 5 12 50 28 0 0 78 9 22
2019 ST-04 6 12 29 32 19 2 0 52 18 52
2018 ST 2 13 29 33 20 2 2 55 16 97
2018 ST-03 0 4 31 27 38 0 0 65 4 23
2018 ST-04 0 16 33 35 9 4 2 48 17 48
2017 ST 8 9 24 30 22 2 5 56 17 143
2017 ST-02 0 0 29 33 38 0 0 71 0 20
2017 ST-03 8 8 18 33 29 4 0 64 17 41
2017 ST-04 6 10 27 31 16 2 8 52 18 53
2014 ST 4 11 31 33 16 2 3 51 16 229
2014 ST-02 5 3 30 37 22 2 2 60 8 41
2014 ST-03 4 7 29 31 27 1 1 59 11 57
2014 ST-04 2 17 33 32 8 2 5 43 21 102

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 1 14 24 33 25 0 2 59 16 70
2020 ST-03 0 0 21 44 25 0 10 77 0 14
2020 ST-04 0 17 25 36 22 0 0 58 17 47
2019 ST 14 22 22 26 13 2 0 41 37 88
2019 ST-03 9 14 31 31 14 0 0 46 24 22
2019 ST-04 16 23 19 25 14 4 0 40 40 53
2018 ST 18 14 25 17 16 3 7 37 35 98
2018 ST-03 9 9 25 33 15 3 5 52 21 23
2018 ST-04 20 19 29 12 11 2 6 26 43 48
2017 ST 15 17 18 28 16 1 5 46 34 144
2017 ST-02 5 5 5 33 43 0 10 84 11 20
2017 ST-03 12 12 22 30 22 0 2 53 25 42
2017 ST-04 19 22 18 26 9 0 6 37 44 53
2014 ST 16 20 24 21 12 1 6 36 39 229
2014 ST-02 24 5 18 16 17 2 19 41 36 41
2014 ST-03 8 17 21 27 25 1 0 52 26 57
2014 ST-04 15 28 28 19 5 1 4 25 45 102

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 7 18 26 22 22 2 3 47 26 70
2020 ST-03 7 17 37 11 14 4 10 29 28 14
2020 ST-04 8 13 25 27 24 0 2 53 21 47
2019 ST 19 19 28 21 11 1 1 33 38 88
2019 ST-03 28 7 42 17 0 5 0 18 37 22
2019 ST-04 15 19 25 27 12 0 2 40 35 54
2018 ST 10 17 29 17 16 4 6 37 30 98
2018 ST-03 14 4 34 19 16 3 9 40 20 23
2018 ST-04 9 24 31 14 17 2 2 33 35 48
2017 ST 12 17 27 18 17 4 5 38 32 145
2017 ST-02 10 19 14 0 43 5 10 50 33 20
2017 ST-03 16 14 24 22 18 4 2 43 32 42
2017 ST-04 8 19 37 15 15 0 7 31 28 54
2014 ST 15 13 30 21 16 1 4 39 29 230
2014 ST-02 29 8 36 8 15 2 3 24 39 41
2014 ST-03 13 8 22 23 28 1 5 54 22 57
2014 ST-04 10 18 32 23 12 1 5 37 30 103

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 10 13 28 20 25 3 2 46 24 70
2020 ST-03 0 14 42 7 28 0 10 39 15 14
2020 ST-04 12 13 23 23 24 4 0 50 26 47
2019 ST 13 17 26 28 11 2 2 41 32 89
2019 ST-03 5 19 19 44 9 5 0 56 25 22
2019 ST-04 11 17 31 24 13 2 2 38 30 54
2018 ST 6 19 33 15 18 4 5 36 28 98
2018 ST-03 4 22 23 15 27 0 9 46 29 23
2018 ST-04 2 23 44 9 13 6 2 25 27 48
2017 ST 11 16 30 19 16 2 6 37 30 144
2017 ST-02 5 10 14 29 33 5 5 68 16 20
2017 ST-03 8 12 35 18 25 0 2 44 21 41
2017 ST-04 15 21 31 14 9 0 10 26 40 54
2014 ST 9 23 29 19 13 3 5 35 34 230
2014 ST-02 8 25 32 13 15 5 2 30 36 41
2014 ST-03 4 23 18 23 27 3 3 53 29 57
2014 ST-04 11 17 34 22 7 2 7 32 30 103

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 4 13 22 30 26 3 1 58 18 70
2020 ST-03 0 18 40 21 21 0 0 42 18 14
2020 ST-04 6 12 19 32 24 4 2 60 20 47
2019 ST 11 18 25 30 14 0 2 45 30 89
2019 ST-03 9 9 17 46 19 0 0 64 19 22
2019 ST-04 10 19 28 29 13 0 2 42 29 54

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 24 33 20 11 3 7 2 63 15 69
2020 ST-03 24 44 8 7 0 17 0 82 8 14
2020 ST-04 26 30 24 11 4 5 0 59 16 46
2019 ST 18 36 23 16 6 0 0 54 23 88
2019 ST-03 23 25 38 5 9 0 0 48 14 22
2019 ST-04 16 40 19 21 4 0 0 56 24 53

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 43 27 12 12 6 0 0 70 18 70
2020 ST-03 46 7 14 34 0 0 0 53 34 14
2020 ST-04 44 34 6 8 7 0 0 78 15 47
2019 ST 38 32 12 12 7 0 0 70 18 89
2019 ST-03 50 22 9 5 14 0 0 72 19 22
2019 ST-04 37 34 14 11 4 0 0 70 15 54
2018 ST 30 35 13 15 5 2 0 66 20 95
2018 ST-03 43 40 9 8 0 0 0 82 8 23
2018 ST-04 26 29 13 19 11 2 0 56 30 45
2017 ST 35 33 15 9 8 1 0 68 17 145
2017 ST-02 38 33 10 5 10 5 0 75 15 20
2017 ST-03 36 23 18 19 4 0 0 59 23 41
2017 ST-04 28 38 15 9 11 0 0 65 19 55
2014 ST 36 31 13 9 9 0 1 69 18 230
2014 ST-02 42 18 23 7 10 0 0 60 16 42
2014 ST-03 36 43 7 8 5 0 0 80 14 57
2014 ST-04 30 33 12 12 10 0 2 65 23 102

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 38 41 9 8 3 0 0 79 12 69
2020 ST-03 46 21 0 34 0 0 0 66 34 14
2020 ST-04 37 47 9 2 5 0 0 84 7 46
2019 ST 38 37 12 11 2 0 0 75 13 88
2019 ST-03 62 19 9 5 5 0 0 81 9 22
2019 ST-04 31 42 11 15 0 0 0 73 15 54
2018 ST 30 50 8 9 3 1 0 81 12 95
2018 ST-03 49 42 0 9 0 0 0 91 9 23
2018 ST-04 24 51 12 4 6 2 0 77 11 45
2017 ST 41 30 20 8 2 0 0 71 9 146
2017 ST-02 48 38 5 5 5 0 0 86 10 20
2017 ST-03 47 27 22 2 2 0 0 74 4 42
2017 ST-04 31 36 23 10 1 0 0 66 11 55
2014 ST 36 40 9 11 3 0 1 77 14 230
2014 ST-02 44 44 2 5 5 0 0 89 10 42
2014 ST-03 39 39 7 16 0 0 0 78 16 57
2014 ST-04 32 41 11 13 1 0 2 74 14 102

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 27 49 16 5 3 0 0 76 8 70
2020 ST-03 32 38 14 17 0 0 0 69 17 14
2020 ST-04 28 53 12 2 5 0 0 80 7 47
2019 ST 28 35 26 5 4 1 1 64 9 89
2019 ST-03 40 41 0 5 14 0 0 81 19 22
2019 ST-04 27 33 30 6 0 2 2 62 6 54
2018 ST 21 40 23 10 1 3 1 65 11 95
2018 ST-03 32 42 14 5 0 7 0 80 6 23
2018 ST-04 16 40 26 13 2 2 0 58 15 45

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 36 36 15 8 0 4 2 76 8 70
2020 ST-03 46 37 7 0 0 10 0 92 0 14
2020 ST-04 32 40 19 6 0 3 0 74 7 47
2019 ST 30 36 22 7 5 0 0 66 12 89
2019 ST-03 44 38 5 9 5 0 0 81 14 22
2019 ST-04 27 37 27 8 2 0 0 64 10 54
2018 ST 33 40 14 3 4 4 2 78 8 96
2018 ST-03 47 49 4 0 0 0 0 96 0 23
2018 ST-04 23 40 18 4 6 6 2 69 11 47
2017 ST 32 42 16 6 1 3 0 75 8 146
2017 ST-02 52 24 14 5 5 0 0 76 10 20
2017 ST-03 28 44 12 6 0 10 0 80 7 42
2017 ST-04 29 41 21 8 2 0 0 70 10 55
2014 ST 39 39 14 4 2 3 0 80 6 230
2014 ST-02 53 32 7 2 2 5 0 90 3 41
2014 ST-03 50 33 12 5 0 0 0 83 5 57
2014 ST-04 34 46 12 4 1 3 1 82 6 103

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 42 22 20 6 0 7 3 71 7 70
2020 ST-03 51 11 17 7 0 10 4 72 8 14
2020 ST-04 42 27 21 4 0 5 0 73 4 47
2019 ST 34 31 22 6 5 2 0 66 11 89
2019 ST-03 39 38 14 5 5 0 0 76 9 22
2019 ST-04 31 30 28 8 4 0 0 61 11 54
2018 ST 34 33 19 4 3 6 1 72 8 98
2018 ST-03 47 28 12 4 0 8 0 82 4 23
2018 ST-04 27 38 22 6 2 6 0 69 8 48
2017 ST 34 39 15 6 1 2 3 76 8 145
2017 ST-02 48 33 14 0 0 0 5 85 0 20
2017 ST-03 37 36 19 4 0 4 0 76 4 41
2017 ST-04 23 44 14 11 2 0 5 71 14 55
2014 ST 39 32 17 7 1 3 1 74 8 231
2014 ST-02 50 30 10 2 0 5 3 88 2 42
2014 ST-03 50 29 16 1 0 4 0 82 1 57
2014 ST-04 34 35 21 6 0 3 1 72 7 103

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 44 39 4 8 0 2 2 87 9 69
2020 ST-03 50 10 14 27 0 0 0 60 27 14
2020 ST-04 41 52 0 4 0 3 0 96 4 46
2019 ST 46 31 15 4 5 0 0 77 9 89
2019 ST-03 58 24 9 5 5 0 0 81 9 22
2019 ST-04 42 30 20 4 4 0 0 72 8 54
2018 ST 38 39 14 4 4 1 0 78 7 98
2018 ST-03 55 33 12 0 0 0 0 88 0 23
2018 ST-04 35 34 19 2 8 2 0 70 10 48
2017 ST 44 36 12 7 1 1 0 80 8 146
2017 ST-02 52 29 14 5 0 0 0 81 5 20
2017 ST-03 50 34 8 6 2 0 0 84 8 42
2017 ST-04 37 39 13 9 0 2 0 77 9 55
2014 ST 52 32 8 4 3 0 0 85 7 231
2014 ST-02 56 35 3 5 2 0 0 90 6 42
2014 ST-03 68 20 5 3 4 0 0 88 7 57
2014 ST-04 46 36 12 2 3 0 1 83 5 103

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 37 36 10 1 5 8 3 82 7 70
2020 ST-03 53 24 7 7 0 0 10 85 8 14
2020 ST-04 34 42 8 0 5 8 2 85 6 47

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 46 26 16 3 0 5 4 79 3 70
2020 ST-03 55 24 7 0 0 10 4 92 0 14
2020 ST-04 42 29 17 4 0 5 2 77 5 47

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 41 34 17 1 0 4 3 80 2 69
2020 ST-03 48 34 14 0 0 0 4 86 0 14
2020 ST-04 41 32 21 2 0 3 0 76 2 46

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 23 31 26 12 6 1 0 55 19 70
2020 ST-03 25 21 21 34 0 0 0 46 34 14
2020 ST-04 28 36 21 6 9 0 0 63 16 47
2019 ST 22 37 23 7 8 2 1 61 16 88
2019 ST-03 29 42 9 0 14 5 0 75 15 22
2019 ST-04 20 35 29 10 4 1 2 57 14 54
2018 ST 18 29 24 11 8 6 4 52 21 95
2018 ST-03 28 31 24 4 0 13 0 67 5 23
2018 ST-04 16 22 28 11 17 4 2 41 29 45
2017 ST 26 31 22 8 9 4 0 59 18 146
2017 ST-02 38 24 14 10 10 5 0 65 20 20
2017 ST-03 20 28 18 16 10 6 2 52 29 42
2017 ST-04 26 37 22 6 9 1 0 63 15 55
2014 ST 28 34 15 10 11 2 1 63 21 230
2014 ST-02 43 34 12 3 6 2 0 78 10 42
2014 ST-03 36 29 18 4 11 3 0 67 15 57
2014 ST-04 21 36 17 12 11 0 2 59 23 102

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 29 44 15 4 3 0 4 76 8 70
2020 ST-03 41 41 14 0 0 0 4 86 0 14
2020 ST-04 30 45 15 6 2 0 2 76 9 47
2019 ST 29 39 15 10 5 0 1 69 15 87
2019 ST-03 37 38 5 5 10 0 5 79 16 21
2019 ST-04 27 39 19 14 2 0 0 66 16 53
2018 ST 27 39 17 5 6 2 4 71 12 95
2018 ST-03 46 28 14 0 8 4 0 77 8 22
2018 ST-04 21 47 13 9 6 2 2 70 16 48
2017 ST 32 32 20 8 2 4 1 68 11 144
2017 ST-02 52 29 5 5 5 0 5 85 10 20
2017 ST-03 39 29 22 4 4 2 0 69 8 41
2017 ST-04 22 32 27 12 2 3 2 58 14 54
2014 ST 42 31 13 5 1 6 1 79 7 231
2014 ST-02 33 37 8 2 0 20 0 88 2 42
2014 ST-03 50 24 12 10 0 0 4 77 11 57
2014 ST-04 38 36 17 6 1 1 1 76 7 103

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 35 39 15 4 3 2 3 77 7 70
2020 ST-03 34 41 14 7 0 0 4 78 7 14
2020 ST-04 34 44 13 4 2 3 0 80 7 47
2019 ST 29 33 25 8 5 0 0 62 13 89
2019 ST-03 41 26 19 9 5 0 0 67 14 22
2019 ST-04 27 32 28 10 4 0 0 59 13 54
2018 ST 28 39 19 5 5 3 1 70 10 96
2018 ST-03 42 41 9 0 7 0 0 83 7 23
2018 ST-04 21 43 21 4 4 7 0 69 9 48

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 26 32 18 6 5 7 5 67 12 70
2020 ST-03 21 27 27 0 10 0 15 56 12 14
2020 ST-04 25 36 17 7 4 11 0 68 13 47
2019 ST 21 26 26 7 16 3 1 49 23 89
2019 ST-03 27 22 14 0 28 5 5 53 31 22
2019 ST-04 20 26 30 11 11 1 0 47 22 54
2018 ST 18 32 20 10 12 5 2 54 24 95
2018 ST-03 20 22 28 4 14 11 0 48 20 23
2018 ST-04 16 33 22 12 11 6 0 52 24 47
2017 ST 20 25 24 11 9 9 2 51 22 144
2017 ST-02 38 19 10 10 19 0 5 60 30 20
2017 ST-03 30 14 23 8 13 12 0 50 24 41
2017 ST-04 16 29 28 12 5 7 4 49 19 54
2014 ST 26 32 13 14 10 5 1 61 25 231
2014 ST-02 27 33 3 27 6 3 0 62 35 42
2014 ST-03 30 24 13 12 11 11 0 60 26 57
2014 ST-04 23 35 18 12 8 3 2 60 20 103

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 46 45 4 3 1 0 0 92 4 70
2020 ST-03 39 40 14 0 7 0 0 79 7 14
2020 ST-04 50 44 2 4 0 0 0 94 4 47

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 54 33 4 5 4 0 0 87 9 70
2020 ST-03 48 31 0 10 11 0 0 79 21 14
2020 ST-04 55 35 6 2 2 0 0 90 4 47
2019 ST 34 48 8 7 3 0 0 82 10 89
2019 ST-03 53 38 9 0 0 0 0 91 0 22
2019 ST-04 30 48 7 11 4 0 0 78 15 54
2017 ST 37 36 8 12 7 0 0 73 19 146
2017 ST-02 38 38 10 10 5 0 0 76 14 20
2017 ST-03 51 30 6 2 11 0 0 81 13 42
2017 ST-04 32 41 8 14 6 0 0 73 20 55
2014 ST 50 35 6 6 3 0 0 85 9 230
2014 ST-02 61 26 3 5 5 0 0 87 10 42
2014 ST-03 54 29 8 6 3 0 0 84 8 57
2014 ST-04 43 44 7 5 1 0 0 86 7 102

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 49 42 6 0 1 2 0 92 1 69
2020 ST-03 48 40 4 0 7 0 0 89 7 14
2020 ST-04 45 43 8 0 0 3 0 91 0 46
2019 ST 39 48 4 5 3 0 0 88 8 87
2019 ST-03 56 44 0 0 0 0 0 100 0 21
2019 ST-04 34 50 7 8 2 0 0 83 10 53
2017 ST 41 41 8 7 3 0 0 82 10 146
2017 ST-02 38 48 5 10 0 0 0 86 10 20
2017 ST-03 50 32 8 4 6 0 0 82 10 42
2017 ST-04 37 46 8 7 2 0 0 83 9 55
2014 ST 50 36 7 5 2 0 0 86 7 231
2014 ST-02 46 41 3 5 5 0 0 87 10 42
2014 ST-03 64 29 3 3 1 0 0 93 4 57
2014 ST-04 44 38 12 3 2 0 0 83 5 103

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 69 25 3 0 3 0 0 94 3 70
2020 ST-03 79 7 7 0 7 0 0 86 7 14
2020 ST-04 59 36 2 0 3 0 0 95 3 47
2017 ST 63 24 8 3 1 1 0 88 4 146
2017 ST-02 86 14 0 0 0 0 0 100 0 20
2017 ST-03 72 18 6 0 0 4 0 94 0 42
2017 ST-04 54 25 14 6 2 0 0 79 8 55
2014 ST 67 22 4 5 0 1 1 91 5 231
2014 ST-02 72 10 2 17 0 0 0 81 17 42
2014 ST-03 73 17 5 0 0 2 2 94 0 57
2014 ST-04 59 32 6 1 0 0 2 92 1 103

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 38 26 6 7 11 8 4 73 21 70
2020 ST-03 58 18 0 0 14 10 0 85 15 14
2020 ST-04 32 31 6 8 9 6 6 72 20 47
2019 ST 29 19 18 9 9 11 6 57 22 89
2019 ST-03 39 19 5 14 5 5 14 71 23 22
2019 ST-04 27 19 25 6 11 9 2 52 19 54

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 8 92 70
2020 ST-04 11 89 47
2019 ST 15 85 87
2019 ST-04 16 84 52
2018 ST 15 85 96
2018 ST-04 19 81 46

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 62 38 13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 46 54 13

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 13
2018 ST 0 100 13

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 ST 0 100 13

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 47 53 12
2018 ST 55 45 13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 41 59 12

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 41 59 12
2018 ST 58 42 13

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 38 62 12
2018 ST 51 49 13

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 56 44 12
2018 ST 55 45 13

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 47 53 12
2018 ST 37 63 13

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 53 47 12
2018 ST 36 64 13

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 ST 63 37 13

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 ST 0 100 13

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 ST 33 67 12

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 41 59 12

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 59 41 12
2018 ST 38 62 12

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12
2018 ST 0 100 12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 59 41 12
2018 ST 62 38 12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 ST 0 100 12

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 0 100 12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 34 24 20 6 2 8 7 68 9 70
2020 ST-03 39 7 14 7 10 14 10 60 22 14
2020 ST-04 34 33 21 6 0 2 4 71 7 47
2019 ST 19 26 18 5 7 18 7 59 17 89
2019 ST-03 14 27 28 0 5 19 7 55 6 22
2019 ST-04 25 29 14 8 6 17 2 66 16 54
2018 ST 19 24 23 9 4 15 5 54 17 98
2018 ST-03 25 20 19 15 0 18 3 57 19 23
2018 ST-04 19 23 25 8 8 14 2 51 19 48
2017 ST 26 27 15 10 8 9 5 61 20 145
2017 ST-02 43 24 5 5 14 5 5 74 21 20
2017 ST-03 26 36 2 14 4 16 2 75 23 42
2017 ST-04 26 19 26 7 8 6 7 53 17 54
2014 ST 21 29 20 7 5 16 2 61 14 231
2014 ST-02 19 33 11 5 2 30 0 75 9 42
2014 ST-03 29 24 18 12 4 11 1 61 19 57
2014 ST-04 19 32 22 5 6 12 4 61 14 103

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 38 35 15 3 0 5 3 79 4 70
2020 ST-03 43 31 7 10 0 10 0 81 11 14
2020 ST-04 40 39 17 2 0 0 2 81 2 47
2019 ST 34 37 13 4 6 5 2 76 10 89
2019 ST-03 41 42 5 0 5 5 3 90 5 22
2019 ST-04 33 33 17 6 6 6 0 70 12 54
2018 ST 34 30 14 5 5 9 2 72 12 97
2018 ST-03 45 22 15 9 0 5 3 73 10 23
2018 ST-04 30 28 18 6 10 8 0 63 18 47
2017 ST 40 29 17 7 6 2 0 70 13 145
2017 ST-02 52 24 14 0 10 0 0 76 10 20
2017 ST-03 39 36 8 4 4 8 0 82 9 42
2017 ST-04 36 31 19 9 6 0 0 67 15 54
2014 ST 29 39 18 5 3 5 0 72 9 231
2014 ST-02 20 60 11 3 2 3 0 83 5 42
2014 ST-03 41 30 14 7 4 4 0 74 11 57
2014 ST-04 29 37 19 6 2 6 1 71 9 103

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 0 100 70
2020 ST-03 0 100 14
2020 ST-04 0 100 47
2019 ST 7 93 85
2018 ST 7 93 98

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 25 22 1 0 10 8 71 2 70
2020 ST-03 43 24 14 0 0 10 10 83 0 14
2020 ST-04 30 30 25 2 0 6 6 69 2 47
2019 ST 20 29 18 2 5 16 9 65 10 89
2019 ST-03 28 23 9 5 5 19 11 73 13 22
2019 ST-04 21 32 24 2 4 13 4 64 7 54
2018 ST 26 25 21 4 1 18 6 67 6 95
2018 ST-03 30 35 15 0 0 17 3 81 0 23
2018 ST-04 25 21 24 4 2 19 4 60 8 46
2017 ST 16 30 26 4 2 17 5 58 8 146
2017 ST-02 33 19 19 5 0 14 10 69 6 20
2017 ST-03 22 24 34 0 0 16 4 57 0 42
2017 ST-04 13 32 26 4 5 14 6 57 11 55
2014 ST 20 28 23 2 2 20 5 64 6 230
2014 ST-02 16 35 18 3 0 24 5 71 5 42
2014 ST-03 26 28 19 0 0 18 9 74 0 57
2014 ST-04 21 26 27 2 3 16 5 59 7 102

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 39 30 17 1 0 7 5 79 2 70
2020 ST-03 43 34 14 0 0 10 0 85 0 14
2020 ST-04 40 31 19 2 0 3 4 77 2 47
2019 ST 34 32 17 2 4 8 3 73 7 88
2019 ST-03 42 28 5 5 5 9 6 83 11 22
2019 ST-04 32 34 24 2 2 6 0 70 4 53
2018 ST 36 35 13 4 2 8 3 80 6 96
2018 ST-03 47 35 11 0 0 4 3 88 0 23
2018 ST-04 30 28 16 8 4 13 2 67 14 47
2017 ST 33 31 21 4 2 7 2 70 7 146
2017 ST-02 57 10 19 5 0 10 0 74 5 20
2017 ST-03 34 32 24 4 0 6 0 70 4 42
2017 ST-04 26 32 23 4 4 8 4 66 9 55
2014 ST 29 36 22 3 2 8 1 71 5 230
2014 ST-02 18 27 35 0 3 17 0 53 4 41
2014 ST-03 42 25 19 1 0 12 1 77 1 57
2014 ST-04 30 42 19 4 1 1 2 75 6 103

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 4 96 69
2020 ST-03 0 100 14
2020 ST-04 6 94 46

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 4 96 70
2020 ST-03 7 93 14
2020 ST-04 4 96 47
2019 ST 15 85 88
2019 ST-03 17 83 22
2019 ST-04 16 84 54
2017 ST 10 90 145
2014 ST 15 85 227
2014 ST-02 10 90 40
2014 ST-03 16 84 57
2014 ST-04 19 81 102

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 ST 79 21 14
2017 ST 52 48 15
2014 ST 72 28 35
2014 ST-04 71 29 18

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 ST 39 41 0 10 10 0 0 80 20 11
2014 ST 45 35 12 3 2 3 0 83 5 25
2014 ST-04 32 40 24 0 4 0 0 72 4 12

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 31 35 15 5 0 9 5 77 6 68
2020 ST-03 42 21 28 10 0 0 0 62 10 14
2020 ST-04 28 40 11 4 0 13 4 81 5 47
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 29 46 11 11 1 0 1 76 12 69
2020 ST-03 32 45 7 17 0 0 0 76 17 14
2020 ST-04 32 45 10 11 2 0 0 77 13 47

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 38 13 11 3 0 2 72 15 69
2020 ST-03 35 31 14 11 10 0 0 65 21 14
2020 ST-04 30 42 13 13 2 0 0 72 15 46

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 32 35 11 13 5 1 2 70 19 70
2020 ST-03 42 31 7 11 10 0 0 72 21 14
2020 ST-04 29 39 10 17 4 0 0 69 21 47

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 35 38 9 11 2 1 3 76 14 69
2020 ST-03 31 35 18 7 10 0 0 65 17 14
2020 ST-04 37 38 9 15 0 0 2 76 15 46

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 37 38 16 0 5 2 2 78 5 69
2020 ST-03 48 24 18 0 10 0 0 72 10 14
2020 ST-04 34 41 17 0 4 3 0 78 4 46

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 47 20 10 1 8 9 5 78 11 70
2020 ST-03 56 17 7 7 0 7 7 84 8 14
2020 ST-04 44 25 11 0 12 6 2 76 13 47

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 34 37 13 8 6 0 3 73 14 69
2020 ST-03 42 35 14 10 0 0 0 76 10 14
2020 ST-04 34 35 13 9 9 0 0 70 17 46

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 40 32 13 8 3 0 3 75 12 69
2020 ST-03 50 17 17 17 0 0 0 66 17 14
2020 ST-04 41 34 13 7 4 0 0 75 12 46

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 38 29 15 10 2 2 3 71 13 70
2020 ST-03 60 17 14 0 10 0 0 76 10 14
2020 ST-04 36 29 17 15 0 3 0 67 15 47

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 30 40 17 8 0 2 3 73 9 70
2020 ST-03 37 49 14 0 0 0 0 86 0 14
2020 ST-04 32 41 15 13 0 0 0 73 13 47
2019 ST 21 37 21 7 9 2 2 61 16 88
2019 ST-03 14 50 19 0 14 0 3 66 15 22
2019 ST-04 28 30 19 11 7 2 2 61 19 54
2018 ST 28 34 22 3 5 7 0 68 9 97
2018 ST-03 32 42 4 6 8 8 0 81 14 22
2018 ST-04 23 31 27 2 6 10 0 61 9 48
2017 ST 23 37 19 8 6 6 1 64 15 146
2017 ST-02 24 52 19 0 0 5 0 80 0 20
2017 ST-03 27 34 12 8 8 10 0 68 18 42
2017 ST-04 21 35 22 8 9 4 2 59 17 55

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 33 31 24 1 6 1 3 67 8 70
2020 ST-03 50 17 24 0 10 0 0 66 10 14
2020 ST-04 34 32 24 2 6 2 0 67 8 47

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 36 32 21 6 0 1 4 72 6 68
2020 ST-03 47 21 32 0 0 0 0 68 0 13
2020 ST-04 39 30 20 8 0 2 0 71 9 46

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 31 36 21 7 1 0 3 69 9 70
2020 ST-03 43 27 31 0 0 0 0 69 0 14
2020 ST-04 32 37 19 10 2 0 0 69 13 47
2019 ST 23 39 16 10 9 2 0 64 19 89
2019 ST-03 19 54 3 9 14 0 0 73 24 22
2019 ST-04 23 36 19 9 10 4 0 61 19 54
2018 ST 26 35 17 10 5 6 0 65 16 97
2018 ST-03 29 32 14 17 4 3 0 63 22 22
2018 ST-04 19 35 19 9 8 9 0 60 19 48
2017 ST 27 35 17 10 8 3 0 64 18 145
2017 ST-02 29 48 0 5 10 10 0 84 16 20
2017 ST-03 35 29 8 9 17 2 0 65 27 41
2017 ST-04 22 36 25 11 4 2 0 59 16 55

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 20 24 25 19 12 0 0 44 32 70
2020 ST-03 35 27 7 7 24 0 0 63 31 14
2020 ST-04 16 25 27 23 8 0 0 41 32 47

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 26 27 19 15 10 2 0 55 26 68
2020 ST-03 19 7 36 19 18 0 0 27 37 13
2020 ST-04 28 34 13 17 6 3 0 63 24 47
2019 ST 29 16 22 11 21 0 1 45 33 89
2019 ST-03 24 13 24 9 26 0 5 38 37 22
2019 ST-04 30 20 23 13 14 0 0 50 27 54
2018 ST 24 18 23 12 21 1 2 43 34 96
2018 ST-03 28 15 18 17 23 0 0 43 40 23
2018 ST-04 22 17 27 10 21 2 0 41 32 47
2017 ST 25 21 24 11 18 0 0 47 29 145
2017 ST-02 38 14 19 14 14 0 0 52 29 20
2017 ST-03 28 30 20 6 17 0 0 57 23 42
2017 ST-04 25 18 31 12 14 0 0 44 25 54

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 31 40 19 7 1 0 2 72 9 68
2020 ST-03 28 38 21 7 7 0 0 66 14 14
2020 ST-04 30 44 22 4 0 0 0 74 4 45
2019 ST 29 33 26 8 5 0 0 61 13 89
2019 ST-03 38 36 12 5 9 0 0 74 14 22
2019 ST-04 25 29 30 11 4 0 0 54 15 54
2018 ST 28 23 31 10 6 0 2 52 16 97
2018 ST-03 40 32 23 4 0 0 0 73 4 23
2018 ST-04 20 21 36 12 6 0 5 43 19 47
2017 ST 29 24 26 12 6 0 2 54 19 145
2017 ST-02 38 29 29 5 0 0 0 67 5 20
2017 ST-03 44 8 32 10 2 2 2 54 13 42
2017 ST-04 20 30 25 14 10 0 2 51 24 54

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 47 31 13 3 3 0 3 81 6 70
2020 ST-03 49 31 21 0 0 0 0 79 0 14
2020 ST-04 45 34 13 2 4 0 2 81 6 47
2019 ST 41 33 17 5 3 0 0 75 8 89
2019 ST-03 52 31 7 5 5 0 0 83 9 22
2019 ST-04 39 31 23 6 2 0 0 70 8 54
2018 ST 38 25 23 7 3 0 3 65 11 97
2018 ST-03 61 18 22 0 0 0 0 78 0 23
2018 ST-04 26 30 26 10 4 0 5 58 14 47
2017 ST 35 27 16 10 7 1 4 65 18 146
2017 ST-02 57 14 14 5 5 0 5 75 10 20
2017 ST-03 44 20 14 14 0 2 6 69 15 42
2017 ST-04 26 36 17 6 10 2 4 66 16 55

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 35 29 15 14 3 2 2 66 18 68
2020 ST-03 45 15 25 15 0 0 0 60 15 13
2020 ST-04 32 34 13 15 2 3 0 69 18 46
2019 ST 26 28 18 14 13 0 1 55 27 88
2019 ST-03 31 28 26 5 9 0 0 60 14 22
2019 ST-04 20 33 15 17 13 0 2 53 31 54
2018 ST 25 20 18 13 17 0 5 48 32 97
2018 ST-03 42 23 16 9 9 0 0 65 19 23
2018 ST-04 21 14 24 10 24 0 6 38 36 47
2017 ST 27 23 17 13 17 1 3 52 31 146
2017 ST-02 38 19 14 10 5 5 10 67 17 20
2017 ST-03 31 20 22 10 13 2 2 54 24 42
2017 ST-04 20 26 15 16 20 0 2 47 37 55

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 67 21 6 0 0 0 6 94 0 70
2020 ST-03 86 7 0 0 0 0 7 100 0 14
2020 ST-04 60 27 8 0 0 0 4 91 0 47
2019 ST 66 13 5 2 2 0 12 90 5 89
2019 ST-03 60 17 0 9 0 0 14 89 11 22
2019 ST-04 65 12 8 0 2 0 13 89 2 54
2018 ST 56 24 5 1 1 0 13 92 2 97
2018 ST-03 70 22 4 0 0 0 4 96 0 23
2018 ST-04 53 27 6 2 0 0 13 91 2 47
2017 ST 49 20 10 4 1 2 13 82 6 144
2017 ST-02 62 14 5 0 0 0 19 94 0 20
2017 ST-03 49 18 8 2 4 0 18 82 8 42
2017 ST-04 48 24 11 5 0 4 8 82 6 53

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 51 28 13 1 5 0 1 80 7 70
2020 ST-03 63 14 17 0 0 0 7 82 0 14
2020 ST-04 47 36 13 2 3 0 0 82 5 47
2019 ST 41 36 13 5 4 0 1 77 9 89
2019 ST-03 28 46 17 9 0 0 0 74 9 22
2019 ST-04 42 35 11 4 6 0 2 79 10 54
2018 ST 44 29 14 4 4 2 3 76 9 97
2018 ST-03 66 14 20 0 0 0 0 80 0 23
2018 ST-04 38 32 14 6 4 0 6 75 10 47
2017 ST 43 30 16 5 2 1 3 76 7 145
2017 ST-02 52 29 10 10 0 0 0 81 10 20
2017 ST-03 44 32 16 0 2 4 2 81 2 42
2017 ST-04 39 34 13 8 3 0 4 76 11 54

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 39 28 24 4 4 0 1 67 8 69
2020 ST-03 57 25 11 0 0 0 7 88 0 13
2020 ST-04 34 34 23 6 3 0 0 68 9 47

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 40 24 19 8 7 1 0 65 15 70
2020 ST-03 48 21 21 0 10 0 0 69 10 14
2020 ST-04 42 25 17 11 2 2 0 69 14 47
2019 ST 37 29 18 7 5 2 1 69 12 89
2019 ST-03 38 44 9 5 5 0 0 81 9 22
2019 ST-04 39 25 20 8 2 4 2 69 10 54
2018 ST 36 30 18 5 7 2 2 69 13 97
2018 ST-03 52 26 8 5 5 0 3 80 11 23
2018 ST-04 28 28 24 6 8 4 3 59 15 47
2017 ST 35 29 21 6 5 1 3 67 11 146
2017 ST-02 48 29 14 5 5 0 0 76 10 20
2017 ST-03 43 28 18 6 2 2 0 73 9 42
2017 ST-04 31 30 21 6 7 0 6 65 13 55

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 45 34 13 4 1 0 2 81 6 70
2020 ST-03 52 31 11 0 7 0 0 82 7 14
2020 ST-04 43 38 15 4 0 0 0 81 4 47
2019 ST 26 42 15 11 5 0 1 69 16 89
2019 ST-03 28 48 9 14 0 0 0 76 14 22
2019 ST-04 29 39 19 8 4 0 2 69 12 54
2018 ST 34 32 19 5 8 1 1 67 14 96
2018 ST-03 48 23 26 0 0 0 3 73 0 23
2018 ST-04 22 40 20 6 10 2 0 63 16 47
2017 ST 34 30 20 10 5 0 2 65 15 145
2017 ST-02 43 24 29 0 5 0 0 67 5 20
2017 ST-03 40 34 8 14 4 0 0 74 18 42
2017 ST-04 27 31 24 8 6 0 4 60 14 54

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 42 27 18 5 6 0 2 70 12 70
2020 ST-03 65 28 7 0 0 0 0 93 0 14
2020 ST-04 39 30 19 6 6 0 0 69 12 47
2019 ST 28 43 17 6 5 0 1 72 11 89
2019 ST-03 38 44 9 9 0 0 0 81 9 22
2019 ST-04 29 43 19 4 3 0 2 73 7 54
2018 ST 40 30 16 7 5 0 1 71 13 97
2018 ST-03 63 22 4 8 3 0 0 84 11 23
2018 ST-04 24 40 24 4 8 0 0 64 12 47
2017 ST 33 32 16 11 5 0 3 67 16 146
2017 ST-02 48 24 19 5 5 0 0 71 10 20
2017 ST-03 46 26 12 14 2 0 0 72 16 42
2017 ST-04 23 37 18 10 6 0 6 64 16 55

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 41 22 19 8 8 0 2 65 16 70
2020 ST-03 47 18 35 0 0 0 0 65 0 14
2020 ST-04 44 21 15 8 12 0 0 66 20 47
2019 ST 42 27 13 8 7 1 1 71 16 88
2019 ST-03 42 30 14 0 14 0 0 72 14 22
2019 ST-04 41 28 14 12 2 2 2 72 14 53

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 42 28 17 9 1 0 2 72 11 70
2020 ST-03 45 27 24 4 0 0 0 72 4 14
2020 ST-04 47 32 13 7 2 0 0 78 9 47

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 55 26 11 3 3 0 2 83 6 70
2020 ST-03 48 45 0 7 0 0 0 93 7 14
2020 ST-04 56 23 17 0 4 0 0 79 4 47
2019 ST 40 32 20 4 3 1 0 73 7 88
2019 ST-03 50 26 19 5 0 0 0 76 5 22
2019 ST-04 37 38 16 4 4 2 0 76 8 53
2018 ST 43 27 20 6 3 1 0 70 10 96
2018 ST-03 64 16 12 7 0 0 0 80 7 23
2018 ST-04 30 38 20 8 2 2 0 69 10 47
2017 ST 43 25 13 8 6 1 4 72 15 145
2017 ST-02 57 33 5 0 5 0 0 90 5 20
2017 ST-03 49 28 8 8 2 4 2 81 10 42
2017 ST-04 35 24 15 14 6 0 8 63 21 54

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 43 40 12 1 1 0 2 84 3 68
2020 ST-03 35 47 11 7 0 0 0 82 7 14
2020 ST-04 44 43 11 0 2 0 0 87 2 46
2019 ST 42 34 15 4 4 0 1 77 8 88
2019 ST-03 50 31 14 5 0 0 0 81 5 22
2019 ST-04 43 32 14 4 6 0 2 76 10 53
2018 ST 44 26 18 6 3 0 3 73 9 96
2018 ST-03 66 8 18 4 4 0 0 74 8 23
2018 ST-04 34 32 20 6 4 0 5 69 10 47
2017 ST 46 25 19 6 2 0 1 72 9 144
2017 ST-02 52 29 10 5 5 0 0 81 10 20
2017 ST-03 56 18 20 4 2 0 0 74 6 42
2017 ST-04 39 27 22 8 2 0 2 68 10 53

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 61 23 6 4 2 1 2 87 7 68
2020 ST-03 55 34 0 0 4 7 0 95 5 14
2020 ST-04 63 20 9 6 2 0 0 83 9 45

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 71 17 7 1 0 0 3 91 1 69
2020 ST-03 86 7 0 7 0 0 0 93 7 14
2020 ST-04 66 24 8 0 0 0 2 91 0 46
2019 ST 61 14 8 4 3 0 9 84 8 89
2019 ST-03 78 5 5 8 0 0 5 87 8 22
2019 ST-04 55 17 11 4 2 0 11 82 6 54
2018 ST 54 21 9 0 3 4 10 87 3 94
2018 ST-03 64 12 4 0 4 4 11 90 5 23
2018 ST-04 50 27 10 0 2 4 7 87 2 46

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 78 12 3 4 0 2 2 93 4 67
2020 ST-03 81 0 8 11 0 0 0 81 11 13
2020 ST-04 77 15 2 2 0 3 0 96 2 45
2019 ST 66 12 12 5 3 0 2 80 8 89
2019 ST-03 76 9 5 5 5 0 0 86 9 22
2019 ST-04 64 13 15 6 0 0 2 79 6 54
2018 ST 62 20 6 2 4 3 3 88 6 95
2018 ST-03 78 14 4 0 0 4 0 96 0 23
2018 ST-04 57 23 4 2 6 2 5 86 9 45
2017 ST 69 17 7 3 2 0 1 88 5 145
2017 ST-02 67 19 5 0 5 5 0 90 5 20
2017 ST-03 79 11 4 6 0 0 0 90 6 42
2017 ST-04 62 19 12 1 4 0 2 83 5 54

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 59 20 9 8 3 0 2 80 11 69
2020 ST-03 60 7 17 10 7 0 0 66 17 14
2020 ST-04 55 26 8 9 2 0 0 81 11 46
2019 ST 49 21 19 5 4 0 2 72 9 89
2019 ST-03 54 31 9 0 5 0 0 86 5 22
2019 ST-04 51 17 23 8 0 0 2 69 8 54
2018 ST 49 28 9 6 6 1 1 79 12 95
2018 ST-03 66 24 6 0 0 4 0 94 0 22
2018 ST-04 37 32 10 6 12 0 3 71 19 47
2017 ST 50 24 15 5 4 0 2 76 9 145
2017 ST-02 52 38 0 5 5 0 0 90 10 20
2017 ST-03 51 30 12 4 0 0 2 83 5 42
2017 ST-04 46 21 17 5 8 0 2 69 13 54

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 60 23 6 6 4 0 2 84 10 68
2020 ST-03 63 17 10 0 10 0 0 80 10 14
2020 ST-04 58 24 6 9 2 0 0 83 11 45
2019 ST 59 19 11 2 6 0 2 80 9 88
2019 ST-03 76 9 5 0 9 0 0 86 9 22
2019 ST-04 55 26 14 4 0 0 2 82 4 53
2018 ST 54 25 11 4 3 1 2 82 7 95
2018 ST-03 62 20 10 4 0 4 0 85 4 22
2018 ST-04 49 23 12 4 6 0 5 76 11 47
2017 ST 54 24 9 6 5 0 2 80 11 145
2017 ST-02 81 10 0 0 10 0 0 90 10 20
2017 ST-03 52 24 14 8 0 0 2 77 8 42
2017 ST-04 47 32 9 4 6 0 2 81 10 54

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 73 7 1 1 0 0 17 97 2 69
2020 ST-03 73 0 0 0 0 0 27 100 0 14
2020 ST-04 70 11 2 2 0 0 15 95 3 46
2019 ST 67 9 2 1 0 0 20 96 1 87
2019 ST-03 74 5 5 0 0 0 17 94 0 22
2019 ST-04 67 12 2 2 0 0 17 95 2 52
2018 ST 59 6 2 2 1 1 29 93 4 92
2018 ST-03 49 0 4 0 0 4 42 92 0 22
2018 ST-04 61 8 2 2 2 0 24 91 6 44
2017 ST 55 13 5 1 2 0 23 89 4 144
2017 ST-02 43 0 0 0 0 0 57 100 0 20
2017 ST-03 58 6 0 0 0 0 36 100 0 42
2017 ST-04 56 19 4 2 4 0 15 88 7 53

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 61 23 8 3 1 0 4 87 5 69
2020 ST-03 60 21 0 10 0 0 10 89 11 14
2020 ST-04 62 25 8 2 2 0 0 87 4 47
2019 ST 66 14 9 4 2 2 2 85 5 89
2019 ST-03 67 19 9 5 0 0 0 86 5 22
2019 ST-04 68 13 11 2 0 4 2 86 2 54
2018 ST 65 17 6 0 6 1 5 87 7 94
2018 ST-03 85 0 0 0 6 4 6 94 6 22
2018 ST-04 53 20 10 0 8 0 9 80 8 47
2017 ST 59 22 10 3 0 0 5 86 4 142
2017 ST-02 71 19 0 0 5 0 5 95 5 20
2017 ST-03 66 20 6 2 0 0 6 91 2 42
2017 ST-04 52 24 15 4 0 0 4 80 4 52

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 75 17 2 4 0 0 2 93 4 70
2020 ST-03 76 20 4 0 0 0 0 96 0 14
2020 ST-04 79 15 2 4 0 0 0 94 4 47
2019 ST 66 13 7 3 6 0 5 83 10 89
2019 ST-03 64 17 5 5 9 0 0 81 14 22
2019 ST-04 71 11 9 2 1 0 6 87 3 54
2018 ST 70 19 3 3 2 0 3 92 5 95
2018 ST-03 80 10 6 0 4 0 0 90 4 22
2018 ST-04 62 22 4 6 2 0 4 88 9 47
2017 ST 65 17 5 5 3 0 5 86 8 144
2017 ST-02 62 14 0 10 5 0 10 84 16 20
2017 ST-03 68 12 4 8 0 2 6 87 9 42
2017 ST-04 63 17 5 5 4 0 6 85 10 53

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 47 28 13 4 3 0 5 79 7 70
2020 ST-03 18 37 24 4 7 0 10 61 12 14
2020 ST-04 56 23 13 4 2 0 2 81 6 47
2019 ST 58 24 13 3 0 0 2 84 3 88
2019 ST-03 56 35 10 0 0 0 0 90 0 21
2019 ST-04 61 17 17 4 0 0 2 79 4 54
2018 ST 62 22 11 0 1 1 3 87 1 94
2018 ST-03 48 28 20 0 0 4 0 79 0 22
2018 ST-04 59 19 12 0 2 0 7 84 2 46
2017 ST 59 23 11 4 0 0 3 85 4 143
2017 ST-02 67 14 10 5 5 0 0 81 10 20
2017 ST-03 61 28 10 0 0 0 0 90 0 41
2017 ST-04 62 16 14 4 0 0 4 81 4 53

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 27 32 29 6 5 1 0 59 11 70
2020 ST-03 29 40 14 7 10 0 0 69 17 14
2020 ST-04 24 34 32 4 4 2 0 59 8 47

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 17 46 28 7 0 0 2 65 7 68
2020 ST-03 18 42 31 10 0 0 0 60 10 14
2020 ST-04 17 50 26 4 0 0 3 69 4 46
2019 ST 25 33 30 8 3 1 0 59 11 89
2019 ST-03 19 41 26 9 5 0 0 60 14 22
2019 ST-04 25 29 35 8 2 2 0 55 10 54
2018 ST 27 33 29 8 3 0 0 60 11 98
2018 ST-03 42 26 24 8 0 0 0 67 8 23
2018 ST-04 17 44 25 12 2 0 0 61 14 48
2017 ST 26 30 27 14 4 0 0 55 18 146
2017 ST-02 43 24 19 10 5 0 0 67 14 20
2017 ST-03 26 26 36 10 2 0 0 51 13 42
2017 ST-04 22 31 26 15 6 0 0 53 21 55

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 1 17 35 31 15 0 0 46 19 69
2020 ST-03 0 10 37 32 21 0 0 53 10 14
2020 ST-04 2 17 34 33 13 0 0 46 19 46
2019 ST 6 14 33 27 17 1 1 45 21 87
2019 ST-03 5 14 31 36 14 0 0 50 19 22
2019 ST-04 5 17 33 23 18 2 2 42 23 52
2018 ST 8 13 35 25 18 1 0 44 21 95
2018 ST-03 9 12 16 37 25 0 0 62 22 23
2018 ST-04 8 12 43 18 16 2 0 35 21 47
2017 ST 9 15 31 25 19 0 1 44 24 145
2017 ST-02 10 19 19 19 29 5 0 50 30 20
2017 ST-03 2 16 36 20 26 0 0 45 19 42
2017 ST-04 16 12 30 28 14 0 2 42 28 54
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 29 48 22 1 62 38 70
2020 ST-03 40 31 29 0 43 57 14
2020 ST-04 29 53 18 0 64 36 47

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 ST 48 52 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 31 25 7 13 6 4 13 68 24 70
2020 ST-03 45 7 14 17 11 0 7 55 30 14
2020 ST-04 29 29 6 15 6 3 11 68 24 47
2019 ST 44 19 12 12 7 0 6 67 20 87
2019 ST-03 41 19 14 7 14 0 5 63 23 22
2019 ST-04 45 17 13 15 6 0 4 65 22 53
2018 ST 35 15 9 10 19 4 9 58 33 95
2018 ST-03 43 10 5 8 27 3 3 57 38 23
2018 ST-04 20 20 12 8 25 4 12 47 39 47

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 5 24 29 23 19 0 0 29 42 20

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 ST 12 19 19 24 26 0 0 31 50 20
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