2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - SR (CFIA)

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 37 42 10 8 3 0 0 79 11 653
2020 SR (CFIA)-02 31 45 11 9 4 0 0 76 13 204
2020 SR (CFIA)-03 40 42 9 8 2 0 0 81 10 248
2020 SR (CFIA)-04 44 38 8 8 2 0 0 82 10 131
2019 SR (CFIA) 33 47 10 7 2 0 0 81 10 681
2019 SR (CFIA)-02 30 44 15 8 2 0 0 75 10 227
2019 SR (CFIA)-03 37 46 9 5 2 0 0 83 8 237
2019 SR (CFIA)-04 31 53 5 9 3 0 0 83 12 139
2018 SR (CFIA) 29 48 10 10 2 0 0 77 12 661
2018 SR (CFIA)-02 25 45 13 13 3 0 0 71 17 231
2018 SR (CFIA)-03 31 48 10 9 2 0 0 79 11 247
2018 SR (CFIA)-04 28 54 7 9 2 0 0 82 11 114
2018 SR (CFIA)-05 45 41 9 5 0 0 0 86 5 56
2017 SR (CFIA) 30 48 10 7 4 0 0 78 11 604
2017 SR (CFIA)-02 27 49 15 6 3 0 0 75 10 217
2017 SR (CFIA)-03 31 45 6 10 7 0 0 77 17 206
2017 SR (CFIA)-04 32 49 13 3 2 0 0 81 6 123
2017 SR (CFIA)-05 39 50 2 8 2 0 0 89 9 54

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 32 42 15 7 5 0 0 74 11 653
2020 SR (CFIA)-02 23 44 16 10 7 0 0 67 17 203
2020 SR (CFIA)-03 40 40 11 6 3 0 0 81 9 247
2020 SR (CFIA)-04 36 42 15 4 4 0 0 77 8 132
2019 SR (CFIA) 27 45 15 9 4 0 0 72 13 678
2019 SR (CFIA)-02 22 42 19 11 6 0 0 64 17 224
2019 SR (CFIA)-03 31 45 12 10 2 0 0 76 11 236
2019 SR (CFIA)-04 27 54 13 4 2 0 0 81 6 140
2018 SR (CFIA) 25 42 13 15 6 0 0 67 21 663
2018 SR (CFIA)-02 20 40 14 21 6 0 0 59 27 232
2018 SR (CFIA)-03 28 42 10 14 6 0 0 70 19 248
2018 SR (CFIA)-04 23 44 17 9 7 0 0 68 16 115
2018 SR (CFIA)-05 35 47 9 5 4 0 0 82 9 55
2017 SR (CFIA) 23 45 13 14 6 0 0 67 20 604
2017 SR (CFIA)-02 20 41 16 19 4 0 0 61 23 218
2017 SR (CFIA)-03 26 45 10 10 10 0 0 71 20 205
2017 SR (CFIA)-04 19 53 15 10 3 0 0 72 13 123
2017 SR (CFIA)-05 28 41 13 15 4 0 0 68 19 54

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 51 35 9 3 1 0 0 86 4 653
2020 SR (CFIA)-02 44 40 9 4 2 0 0 84 6 203
2020 SR (CFIA)-03 57 32 9 2 1 0 0 88 3 247
2020 SR (CFIA)-04 58 29 8 5 1 0 0 86 5 132
2019 SR (CFIA) 50 39 8 3 0 0 0 89 3 679
2019 SR (CFIA)-02 50 35 11 4 0 0 0 85 4 225
2019 SR (CFIA)-03 50 40 6 3 0 0 0 91 3 236
2019 SR (CFIA)-04 47 45 5 1 1 0 0 92 3 140
2018 SR (CFIA) 47 41 7 3 1 0 0 88 5 662
2018 SR (CFIA)-02 45 42 7 4 2 0 0 87 6 231
2018 SR (CFIA)-03 48 40 8 4 0 0 0 88 4 248
2018 SR (CFIA)-04 46 43 8 2 2 0 0 89 3 115
2018 SR (CFIA)-05 53 44 4 0 0 0 0 96 0 55
2017 SR (CFIA) 48 39 9 3 1 0 0 88 4 602
2017 SR (CFIA)-02 42 44 10 4 0 0 0 87 4 217
2017 SR (CFIA)-03 54 30 10 3 2 0 0 85 5 205
2017 SR (CFIA)-04 45 47 6 2 1 0 0 92 2 122
2017 SR (CFIA)-05 59 33 6 0 2 0 0 92 2 54

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 42 42 9 6 1 0 0 84 7 654
2020 SR (CFIA)-02 33 50 10 6 2 0 0 82 8 203
2020 SR (CFIA)-03 48 39 6 6 1 0 0 87 7 248
2020 SR (CFIA)-04 48 36 9 6 1 0 0 84 7 132
2019 SR (CFIA) 38 47 9 4 2 0 0 86 6 683
2019 SR (CFIA)-02 38 43 13 4 2 0 0 81 6 228
2019 SR (CFIA)-03 37 51 7 3 2 0 0 88 5 237
2019 SR (CFIA)-04 40 47 6 4 2 0 0 87 6 140
2018 SR (CFIA) 31 50 8 8 3 0 0 81 11 667
2018 SR (CFIA)-02 25 52 9 10 3 0 0 77 14 233
2018 SR (CFIA)-03 36 47 7 6 4 0 0 83 10 249
2018 SR (CFIA)-04 30 51 9 9 2 0 0 81 10 116
2018 SR (CFIA)-05 36 55 7 2 0 0 0 91 2 56
2017 SR (CFIA) 34 46 11 6 3 0 0 80 9 602
2017 SR (CFIA)-02 29 49 14 8 1 0 0 78 9 216
2017 SR (CFIA)-03 37 42 9 7 5 0 0 79 12 206
2017 SR (CFIA)-04 36 47 12 3 2 0 0 83 6 122
2017 SR (CFIA)-05 39 50 7 2 2 0 0 89 4 54

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 32 39 16 8 4 0 0 71 12 652
2020 SR (CFIA)-02 27 35 20 10 7 0 0 63 17 201
2020 SR (CFIA)-03 38 39 16 6 1 0 0 77 7 248
2020 SR (CFIA)-04 36 40 12 8 4 1 0 76 11 132
2019 SR (CFIA) 25 38 21 12 4 0 0 63 16 682
2019 SR (CFIA)-02 22 35 21 14 7 1 0 57 22 227
2019 SR (CFIA)-03 26 37 22 11 3 0 0 63 14 237
2019 SR (CFIA)-04 28 40 21 9 2 1 0 68 11 140
2018 SR (CFIA) 23 38 19 14 5 1 0 61 20 667
2018 SR (CFIA)-02 19 32 26 14 8 0 0 52 22 234
2018 SR (CFIA)-03 29 37 14 16 3 1 0 66 19 249
2018 SR (CFIA)-04 17 47 17 12 4 2 0 66 17 116
2018 SR (CFIA)-05 31 42 16 9 2 0 0 73 11 55
2017 SR (CFIA) 25 39 16 13 6 1 0 65 19 604
2017 SR (CFIA)-02 22 41 16 13 7 1 0 64 20 218
2017 SR (CFIA)-03 26 37 12 16 7 1 0 64 23 206
2017 SR (CFIA)-04 25 38 20 12 4 1 0 64 17 122
2017 SR (CFIA)-05 28 45 20 4 4 0 0 72 7 54

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 30 41 16 9 4 0 0 71 13 648
2020 SR (CFIA)-02 23 42 20 7 7 0 0 65 15 202
2020 SR (CFIA)-03 36 40 15 7 1 0 0 77 9 247
2020 SR (CFIA)-04 35 40 12 10 4 0 0 75 14 130
2019 SR (CFIA) 24 40 19 12 5 0 0 64 17 675
2019 SR (CFIA)-02 22 37 18 16 7 0 0 59 23 225
2019 SR (CFIA)-03 25 42 19 10 4 0 0 67 14 233
2019 SR (CFIA)-04 26 40 21 8 4 0 0 66 12 140
2018 SR (CFIA) 22 39 18 16 5 0 0 60 21 664
2018 SR (CFIA)-02 19 31 24 19 6 0 0 50 26 233
2018 SR (CFIA)-03 26 40 13 17 3 0 0 66 20 248
2018 SR (CFIA)-04 16 47 19 12 6 1 0 63 18 116
2018 SR (CFIA)-05 33 46 13 6 2 0 0 80 7 54
2017 SR (CFIA) 24 40 15 14 6 0 0 64 20 604
2017 SR (CFIA)-02 20 40 18 15 6 1 0 61 21 218
2017 SR (CFIA)-03 26 38 13 13 9 0 0 64 23 205
2017 SR (CFIA)-04 24 41 15 16 3 0 0 66 19 123
2017 SR (CFIA)-05 30 45 15 9 2 0 0 74 11 54

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 26 30 20 13 8 2 0 58 21 653
2020 SR (CFIA)-02 19 24 22 19 13 3 0 44 33 203
2020 SR (CFIA)-03 31 32 17 12 5 2 1 65 17 247
2020 SR (CFIA)-04 30 36 17 9 5 4 0 68 15 132
2019 SR (CFIA) 22 26 23 16 10 4 0 50 27 681
2019 SR (CFIA)-02 17 20 21 24 16 2 0 38 41 227
2019 SR (CFIA)-03 22 25 22 17 8 6 0 51 26 236
2019 SR (CFIA)-04 25 33 26 7 6 3 0 60 14 140
2018 SR (CFIA) 20 23 25 17 13 2 0 44 31 666
2018 SR (CFIA)-02 13 21 25 19 20 3 0 34 40 234
2018 SR (CFIA)-03 24 20 24 18 10 2 1 46 29 249
2018 SR (CFIA)-04 19 31 22 19 9 1 0 50 28 116
2018 SR (CFIA)-05 33 28 37 2 0 0 0 61 2 54
2017 SR (CFIA) 21 27 23 14 10 5 0 50 25 605
2017 SR (CFIA)-02 14 28 29 14 11 4 0 44 26 218
2017 SR (CFIA)-03 22 26 18 13 14 6 0 52 29 206
2017 SR (CFIA)-04 26 24 20 20 5 5 0 53 26 123
2017 SR (CFIA)-05 28 35 24 5 4 4 0 65 10 54
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 58 27 8 3 2 0 1 87 5 655
2020 SR (CFIA)-02 42 34 13 4 3 1 1 79 8 203
2020 SR (CFIA)-03 65 25 4 3 1 0 0 91 4 249
2020 SR (CFIA)-04 65 24 7 2 2 0 0 89 4 132
2019 SR (CFIA) 57 28 8 4 2 0 0 86 6 678
2019 SR (CFIA)-02 46 32 12 6 3 0 0 78 9 227
2019 SR (CFIA)-03 60 29 8 2 2 0 0 89 3 235
2019 SR (CFIA)-04 66 24 4 4 1 0 0 90 6 140

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 50 33 8 5 3 0 1 84 8 655
2020 SR (CFIA)-02 48 29 11 8 3 0 1 78 11 204
2020 SR (CFIA)-03 56 31 7 3 2 0 0 88 5 248
2020 SR (CFIA)-04 54 34 5 4 2 0 1 89 6 132
2019 SR (CFIA) 47 35 8 6 3 0 0 82 9 678
2019 SR (CFIA)-02 44 36 8 7 3 1 0 81 11 227
2019 SR (CFIA)-03 54 32 6 4 3 0 0 87 7 235
2019 SR (CFIA)-04 46 35 9 8 2 0 0 81 10 139
2018 SR (CFIA) 42 37 10 7 4 0 0 79 11 663
2018 SR (CFIA)-02 35 43 12 7 4 0 0 78 11 234
2018 SR (CFIA)-03 49 32 9 7 4 0 0 80 11 247
2018 SR (CFIA)-04 41 36 11 9 4 0 0 77 12 114
2018 SR (CFIA)-05 45 39 5 5 5 0 0 84 11 56
2017 SR (CFIA) 39 38 10 9 4 0 0 77 13 604
2017 SR (CFIA)-02 27 45 15 9 3 0 0 73 13 218
2017 SR (CFIA)-03 50 31 8 5 4 0 0 82 9 206
2017 SR (CFIA)-04 40 39 6 11 3 0 0 79 15 122
2017 SR (CFIA)-05 46 26 8 15 6 0 0 72 21 54

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 60 25 6 5 3 0 0 86 8 657
2020 SR (CFIA)-02 53 27 9 7 3 0 0 81 10 204
2020 SR (CFIA)-03 67 21 4 4 3 0 0 89 7 249
2020 SR (CFIA)-04 60 28 5 2 5 0 0 88 7 133
2019 SR (CFIA) 52 30 9 5 4 0 0 82 9 682
2019 SR (CFIA)-02 46 35 8 7 4 0 0 81 11 228
2019 SR (CFIA)-03 59 27 8 3 3 0 0 86 6 236
2019 SR (CFIA)-04 54 28 9 4 5 0 0 82 9 140
2018 SR (CFIA) 47 33 8 7 5 0 0 80 12 666
2018 SR (CFIA)-02 39 38 10 8 6 0 0 76 14 234
2018 SR (CFIA)-03 56 27 6 5 5 0 0 83 10 248
2018 SR (CFIA)-04 45 34 9 8 4 0 0 79 12 115
2018 SR (CFIA)-05 50 32 7 7 4 0 0 82 11 56
2017 SR (CFIA) 46 31 9 9 5 0 0 78 13 603
2017 SR (CFIA)-02 36 35 11 11 6 0 0 72 17 217
2017 SR (CFIA)-03 57 25 8 5 5 0 0 82 10 205
2017 SR (CFIA)-04 48 33 8 10 2 0 0 80 11 123
2017 SR (CFIA)-05 41 37 8 9 6 0 0 78 15 54

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 29 35 17 7 3 9 0 70 11 656
2020 SR (CFIA)-02 24 35 19 10 3 8 0 65 15 204
2020 SR (CFIA)-03 30 38 16 4 2 9 0 75 7 248
2020 SR (CFIA)-04 35 29 15 8 4 8 0 70 13 133
2019 SR (CFIA) 19 38 19 11 5 6 0 61 18 681
2019 SR (CFIA)-02 19 36 20 13 5 7 0 59 19 226
2019 SR (CFIA)-03 23 39 19 8 4 6 0 66 14 236
2019 SR (CFIA)-04 14 38 21 15 6 6 0 56 22 140
2018 SR (CFIA) 18 34 21 14 7 7 0 55 22 668
2018 SR (CFIA)-02 18 29 24 14 8 8 0 50 24 234
2018 SR (CFIA)-03 20 35 20 12 5 8 0 59 19 249
2018 SR (CFIA)-04 13 38 19 16 7 6 1 55 25 116
2018 SR (CFIA)-05 13 46 20 13 4 5 0 62 17 56
2017 SR (CFIA) 20 30 19 15 10 7 0 53 26 605
2017 SR (CFIA)-02 18 32 21 14 7 7 1 54 23 218
2017 SR (CFIA)-03 23 25 19 12 11 9 0 53 26 206
2017 SR (CFIA)-04 18 33 15 15 12 6 0 54 29 123
2017 SR (CFIA)-05 18 33 17 18 9 4 0 54 29 54

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 23 37 20 11 7 2 0 62 18 655
2020 SR (CFIA)-02 22 33 23 12 7 3 0 57 20 204
2020 SR (CFIA)-03 24 43 18 7 6 2 0 68 14 248
2020 SR (CFIA)-04 27 32 17 16 7 2 0 60 23 132
2019 SR (CFIA) 15 36 21 18 9 2 0 52 27 678
2019 SR (CFIA)-02 15 30 23 21 8 2 0 46 30 226
2019 SR (CFIA)-03 16 42 17 15 7 3 0 60 23 233
2019 SR (CFIA)-04 14 30 24 19 14 1 0 44 32 140
2018 SR (CFIA) 14 31 23 19 11 3 0 46 31 666
2018 SR (CFIA)-02 14 24 26 18 13 5 0 40 33 232
2018 SR (CFIA)-03 14 35 22 17 8 3 0 51 26 249
2018 SR (CFIA)-04 11 32 17 26 14 0 0 43 40 116
2018 SR (CFIA)-05 16 39 29 13 4 0 0 55 16 56
2017 SR (CFIA) 14 30 19 22 11 3 0 46 34 604
2017 SR (CFIA)-02 14 29 19 25 10 3 0 44 36 218
2017 SR (CFIA)-03 15 29 18 21 13 3 0 46 35 206
2017 SR (CFIA)-04 16 30 19 21 11 2 0 47 33 123
2017 SR (CFIA)-05 9 40 26 15 8 2 0 50 23 53

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 16 36 21 14 8 4 0 55 23 655
2020 SR (CFIA)-02 14 36 23 12 9 6 0 53 23 204
2020 SR (CFIA)-03 19 36 21 13 7 4 0 57 21 248
2020 SR (CFIA)-04 16 39 19 14 9 4 0 57 24 132
2019 SR (CFIA) 10 32 21 22 11 5 0 43 34 678
2019 SR (CFIA)-02 10 30 20 19 12 9 0 43 34 226
2019 SR (CFIA)-03 12 32 21 22 9 4 0 46 32 234
2019 SR (CFIA)-04 6 32 19 26 14 2 0 39 41 139
2018 SR (CFIA) 8 26 23 26 11 4 0 36 39 664
2018 SR (CFIA)-02 8 19 25 29 12 7 0 29 44 233
2018 SR (CFIA)-03 10 29 24 24 9 4 0 41 34 249
2018 SR (CFIA)-04 8 28 19 27 16 2 0 37 44 114
2018 SR (CFIA)-05 5 40 25 22 5 2 0 46 28 55
2017 SR (CFIA) 8 27 24 23 13 4 0 37 38 604
2017 SR (CFIA)-02 10 27 25 20 13 5 0 38 35 217
2017 SR (CFIA)-03 11 27 21 23 12 5 0 40 37 206
2017 SR (CFIA)-04 6 28 23 27 14 3 0 34 42 123
2017 SR (CFIA)-05 2 28 32 26 11 2 0 30 38 54

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 16 41 17 17 7 2 0 58 24 656
2020 SR (CFIA)-02 15 43 14 16 8 4 0 60 25 204
2020 SR (CFIA)-03 18 41 18 14 6 2 0 61 20 249
2020 SR (CFIA)-04 14 39 15 22 7 2 0 55 29 132
2019 SR (CFIA) 12 27 23 22 13 2 0 40 36 681
2019 SR (CFIA)-02 11 28 23 23 11 4 0 41 35 227
2019 SR (CFIA)-03 14 25 24 24 11 1 0 39 36 236
2019 SR (CFIA)-04 8 26 24 19 21 3 0 35 41 140
2018 SR (CFIA) 8 29 22 28 11 2 0 37 40 668
2018 SR (CFIA)-02 8 21 25 28 14 4 0 30 44 234
2018 SR (CFIA)-03 10 31 20 29 8 2 0 42 38 249
2018 SR (CFIA)-04 3 34 20 29 13 0 0 38 42 116
2018 SR (CFIA)-05 5 45 23 18 9 0 0 50 27 56
2017 SR (CFIA) 9 30 20 25 13 3 0 41 38 605
2017 SR (CFIA)-02 11 28 20 23 13 5 0 41 38 218
2017 SR (CFIA)-03 11 30 18 26 13 2 0 42 39 206
2017 SR (CFIA)-04 5 35 20 22 13 5 0 42 37 123
2017 SR (CFIA)-05 7 28 20 34 11 0 0 35 45 54
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 41 16 11 4 0 0 69 15 656
2020 SR (CFIA)-02 21 39 21 14 6 0 0 60 20 204
2020 SR (CFIA)-03 35 44 8 10 3 0 0 79 12 249
2020 SR (CFIA)-04 28 45 15 9 3 0 0 73 12 132
2019 SR (CFIA) 24 44 14 13 4 0 0 68 17 682
2019 SR (CFIA)-02 19 44 16 16 5 0 0 63 21 227
2019 SR (CFIA)-03 30 46 11 10 3 0 0 76 13 237
2019 SR (CFIA)-04 26 46 13 11 4 0 0 72 15 140
2018 SR (CFIA) 23 37 17 14 9 0 0 60 23 663
2018 SR (CFIA)-02 18 30 21 19 12 0 0 49 31 233
2018 SR (CFIA)-03 25 43 13 13 7 0 0 68 19 246
2018 SR (CFIA)-04 26 39 17 11 7 0 0 65 18 115
2018 SR (CFIA)-05 29 41 16 9 5 0 0 70 14 56
2017 SR (CFIA) 20 42 16 14 7 0 0 63 21 605
2017 SR (CFIA)-02 13 44 17 17 9 1 0 57 26 218
2017 SR (CFIA)-03 27 38 15 13 7 0 0 65 20 206
2017 SR (CFIA)-04 19 48 14 15 3 0 1 68 18 123
2017 SR (CFIA)-05 28 41 19 5 8 0 0 68 13 54

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 51 11 8 2 0 0 78 10 652
2020 SR (CFIA)-02 21 55 12 10 2 0 0 76 12 203
2020 SR (CFIA)-03 33 50 8 7 2 0 0 83 9 249
2020 SR (CFIA)-04 31 50 11 5 4 0 0 81 8 131
2019 SR (CFIA) 28 45 12 11 4 0 0 72 15 679
2019 SR (CFIA)-02 27 44 13 10 7 0 0 70 17 225
2019 SR (CFIA)-03 30 43 13 11 3 0 0 73 14 237
2019 SR (CFIA)-04 25 50 9 13 4 0 0 75 16 140
2018 SR (CFIA) 24 43 14 14 5 0 0 67 20 665
2018 SR (CFIA)-02 22 41 17 14 6 0 0 63 20 231
2018 SR (CFIA)-03 28 42 14 13 4 0 0 70 16 249
2018 SR (CFIA)-04 18 48 9 16 9 0 0 66 25 116
2018 SR (CFIA)-05 25 52 13 5 5 0 0 77 11 56
2017 SR (CFIA) 21 46 11 16 5 0 0 67 21 604
2017 SR (CFIA)-02 19 45 14 17 5 0 0 64 22 218
2017 SR (CFIA)-03 24 46 11 15 5 0 0 69 20 206
2017 SR (CFIA)-04 20 47 11 19 3 0 0 66 22 122
2017 SR (CFIA)-05 26 46 6 13 9 0 0 72 22 54

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 45 36 9 6 3 0 0 82 9 651
2020 SR (CFIA)-02 39 34 12 11 3 0 0 74 14 203
2020 SR (CFIA)-03 48 39 8 4 2 0 0 87 6 246
2020 SR (CFIA)-04 50 35 8 5 3 0 0 85 8 131
2019 SR (CFIA) 44 34 11 7 3 0 0 78 10 681
2019 SR (CFIA)-02 39 39 10 7 4 0 0 78 12 227
2019 SR (CFIA)-03 52 31 9 7 1 0 0 83 8 236
2019 SR (CFIA)-04 45 34 11 6 4 0 0 79 9 140
2018 SR (CFIA) 39 35 12 9 5 0 0 74 14 666
2018 SR (CFIA)-02 34 36 14 11 5 0 0 70 16 234
2018 SR (CFIA)-03 45 33 11 6 5 0 0 78 11 248
2018 SR (CFIA)-04 33 43 10 10 3 0 0 77 13 115
2018 SR (CFIA)-05 48 27 11 5 7 2 0 76 13 56
2017 SR (CFIA) 33 42 10 10 4 0 0 75 15 605
2017 SR (CFIA)-02 21 50 12 11 6 0 0 71 17 218
2017 SR (CFIA)-03 45 35 8 10 2 0 0 80 12 206
2017 SR (CFIA)-04 36 38 9 11 5 0 0 75 16 123
2017 SR (CFIA)-05 35 39 13 8 6 0 0 74 13 54

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 23 44 14 15 5 0 0 67 19 653
2020 SR (CFIA)-02 18 42 9 24 7 0 0 60 31 204
2020 SR (CFIA)-03 27 43 16 11 3 0 0 70 14 248
2020 SR (CFIA)-04 24 49 14 8 5 0 1 73 13 131
2019 SR (CFIA) 18 36 18 20 7 0 0 55 27 681
2019 SR (CFIA)-02 12 38 16 22 11 0 0 50 33 228
2019 SR (CFIA)-03 22 34 20 18 5 0 0 57 23 236
2019 SR (CFIA)-04 16 41 14 22 6 0 1 58 29 140
2018 SR (CFIA) 14 45 12 21 9 0 0 59 30 666
2018 SR (CFIA)-02 12 46 11 20 10 0 0 59 30 233
2018 SR (CFIA)-03 15 44 12 22 8 0 0 59 29 249
2018 SR (CFIA)-04 12 42 12 24 10 0 0 54 34 115
2018 SR (CFIA)-05 20 48 16 16 0 0 0 68 16 56
2017 SR (CFIA) 13 42 17 19 9 0 0 56 27 604
2017 SR (CFIA)-02 11 44 14 19 11 0 0 56 30 217
2017 SR (CFIA)-03 12 42 18 20 7 0 1 55 27 206
2017 SR (CFIA)-04 11 40 20 20 8 0 0 51 29 123
2017 SR (CFIA)-05 26 41 19 7 6 0 2 68 13 54

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 52 27 10 4 4 2 1 82 8 655
2020 SR (CFIA)-02 44 30 13 7 5 1 0 75 12 203
2020 SR (CFIA)-03 57 26 8 2 2 2 1 86 5 249
2020 SR (CFIA)-04 56 27 8 2 5 2 0 85 7 132

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 14 37 22 19 7 1 0 52 26 656
2020 SR (CFIA)-02 14 34 16 26 9 1 0 48 36 204
2020 SR (CFIA)-03 19 35 23 17 4 1 0 55 22 248
2020 SR (CFIA)-04 12 41 27 14 7 0 0 53 20 133
2019 SR (CFIA) 11 29 21 23 14 1 0 41 38 680
2019 SR (CFIA)-02 11 26 20 25 19 0 0 36 44 227
2019 SR (CFIA)-03 14 30 18 24 12 1 0 45 37 237
2019 SR (CFIA)-04 8 32 25 25 9 1 0 40 35 138
2018 SR (CFIA) 8 33 21 23 15 1 0 41 38 666
2018 SR (CFIA)-02 6 29 20 22 21 2 0 35 45 234
2018 SR (CFIA)-03 10 36 21 23 10 1 0 46 33 248
2018 SR (CFIA)-04 10 28 20 28 15 0 0 37 43 115
2018 SR (CFIA)-05 5 46 27 14 7 0 0 52 21 56
2017 SR (CFIA) 10 33 22 23 12 1 0 43 35 605
2017 SR (CFIA)-02 9 33 21 23 13 1 0 42 37 218
2017 SR (CFIA)-03 11 32 22 21 14 1 0 43 35 206
2017 SR (CFIA)-04 10 33 20 24 11 2 0 44 36 123
2017 SR (CFIA)-05 7 35 28 26 2 2 0 43 28 54

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 16 35 16 18 12 1 1 52 31 655
2020 SR (CFIA)-02 12 35 12 23 16 1 1 48 40 204
2020 SR (CFIA)-03 19 33 20 18 9 1 0 52 28 247
2020 SR (CFIA)-04 19 39 14 13 13 2 1 59 26 133
2019 SR (CFIA) 15 31 16 18 18 1 1 47 37 682
2019 SR (CFIA)-02 9 27 17 20 24 0 2 37 46 227
2019 SR (CFIA)-03 16 31 16 19 16 0 0 48 36 237
2019 SR (CFIA)-04 16 38 17 14 14 1 0 54 28 139
2018 SR (CFIA) 11 31 15 23 17 1 1 43 41 665
2018 SR (CFIA)-02 7 24 15 29 24 1 1 31 54 234
2018 SR (CFIA)-03 15 33 14 21 15 1 1 50 36 246
2018 SR (CFIA)-04 12 37 16 20 14 2 0 50 34 116
2018 SR (CFIA)-05 13 43 23 14 5 2 0 56 20 56
2017 SR (CFIA) 14 33 15 21 14 2 1 48 37 605
2017 SR (CFIA)-02 10 28 16 27 17 1 0 39 45 218
2017 SR (CFIA)-03 13 32 14 19 17 4 1 48 37 206
2017 SR (CFIA)-04 19 38 15 16 9 2 1 58 26 123
2017 SR (CFIA)-05 17 41 15 20 6 2 0 58 26 54

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 43 26 16 8 5 1 3 71 13 657
2020 SR (CFIA)-02 42 27 15 7 6 0 3 71 13 204
2020 SR (CFIA)-03 46 25 14 10 3 0 2 73 14 249
2020 SR (CFIA)-04 38 24 20 7 5 2 5 66 13 133
2019 SR (CFIA) 45 29 15 5 3 1 3 76 8 680
2019 SR (CFIA)-02 47 26 15 4 4 1 2 76 8 227
2019 SR (CFIA)-03 47 27 11 7 2 0 5 79 9 237
2019 SR (CFIA)-04 39 34 19 3 2 0 2 75 5 140

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 42 28 17 6 4 1 2 73 10 657
2020 SR (CFIA)-02 36 29 20 6 5 1 2 67 12 204
2020 SR (CFIA)-03 45 30 16 6 2 0 2 76 7 249
2020 SR (CFIA)-04 46 27 14 6 3 0 5 76 9 133
2019 SR (CFIA) 34 25 23 8 5 2 3 62 14 680
2019 SR (CFIA)-02 31 23 25 7 8 2 3 57 16 227
2019 SR (CFIA)-03 34 28 22 8 4 1 3 65 12 235
2019 SR (CFIA)-04 35 24 23 10 4 1 2 61 15 140

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 75 10 5 1 2 4 3 92 3 652
2020 SR (CFIA)-02 70 11 7 2 2 5 2 88 5 203
2020 SR (CFIA)-03 80 9 3 1 2 3 2 94 3 246
2020 SR (CFIA)-04 73 11 5 1 1 4 6 93 2 133
2019 SR (CFIA) 75 8 5 2 3 5 3 90 5 678
2019 SR (CFIA)-02 68 12 5 4 3 7 1 87 7 225
2019 SR (CFIA)-03 80 5 4 1 3 4 3 92 4 236
2019 SR (CFIA)-04 80 6 5 2 1 4 3 92 3 140

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 76 10 3 2 0 1 8 94 3 653
2020 SR (CFIA)-02 70 13 3 3 1 1 7 91 5 202
2020 SR (CFIA)-03 80 8 2 1 0 2 8 97 1 248
2020 SR (CFIA)-04 77 10 2 2 1 0 8 94 3 133
2019 SR (CFIA) 83 4 2 1 1 2 7 96 2 676
2019 SR (CFIA)-02 79 5 2 4 1 3 5 92 6 226
2019 SR (CFIA)-03 85 3 1 0 1 1 8 97 1 233
2019 SR (CFIA)-04 86 4 2 0 0 1 7 98 0 139

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 33 42 12 10 3 0 0 75 13 649
2020 SR (CFIA)-02 22 52 11 11 4 1 0 74 15 200
2020 SR (CFIA)-03 40 37 14 7 2 0 0 76 10 246
2020 SR (CFIA)-04 40 38 9 11 2 0 0 78 13 133
2019 SR (CFIA) 27 49 12 10 3 0 0 75 13 678
2019 SR (CFIA)-02 20 50 14 12 4 0 0 69 16 226
2019 SR (CFIA)-03 31 49 9 9 2 0 0 80 11 235
2019 SR (CFIA)-04 28 47 13 8 4 0 0 75 12 140
2018 SR (CFIA) 24 43 14 13 5 0 0 68 18 667
2018 SR (CFIA)-02 17 45 18 15 5 0 0 62 20 233
2018 SR (CFIA)-03 27 42 14 13 4 0 0 69 17 249
2018 SR (CFIA)-04 33 41 10 10 5 0 0 74 16 116
2018 SR (CFIA)-05 30 54 9 2 5 0 0 84 7 56
2017 SR (CFIA) 25 48 11 10 6 0 0 73 16 604
2017 SR (CFIA)-02 22 45 15 12 7 0 0 67 19 218
2017 SR (CFIA)-03 27 46 12 10 5 0 0 73 15 206
2017 SR (CFIA)-04 25 55 9 7 4 0 0 80 12 122
2017 SR (CFIA)-05 32 52 2 9 6 0 0 83 15 54

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 37 36 16 8 3 0 0 73 11 657
2020 SR (CFIA)-02 28 35 21 11 3 1 0 64 14 204
2020 SR (CFIA)-03 41 39 13 4 2 0 0 80 7 249
2020 SR (CFIA)-04 44 32 12 8 3 1 0 77 11 133
2019 SR (CFIA) 34 40 14 7 5 0 0 74 12 682
2019 SR (CFIA)-02 23 41 20 10 5 0 0 65 15 227
2019 SR (CFIA)-03 43 35 11 6 5 0 0 78 11 237
2019 SR (CFIA)-04 36 44 13 4 3 0 0 80 7 140
2018 SR (CFIA) 30 39 16 10 5 0 0 69 16 662
2018 SR (CFIA)-02 19 41 18 15 7 0 0 60 22 232
2018 SR (CFIA)-03 35 37 15 9 4 0 0 71 13 248
2018 SR (CFIA)-04 34 45 11 6 4 0 0 79 10 114
2018 SR (CFIA)-05 44 38 13 2 4 0 0 82 5 55
2017 SR (CFIA) 29 42 13 11 5 0 0 71 16 604
2017 SR (CFIA)-02 24 36 18 16 7 0 0 59 23 218
2017 SR (CFIA)-03 35 41 10 9 5 0 0 76 14 206
2017 SR (CFIA)-04 28 53 11 7 1 0 0 80 8 122
2017 SR (CFIA)-05 35 44 8 8 6 0 0 79 13 54

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 30 46 12 9 3 1 0 76 12 652
2020 SR (CFIA)-02 24 44 14 11 5 1 0 70 17 203
2020 SR (CFIA)-03 34 48 9 7 2 0 0 83 9 247
2020 SR (CFIA)-04 34 48 10 7 2 0 0 82 8 132
2019 SR (CFIA) 27 43 16 10 3 0 0 71 13 673
2019 SR (CFIA)-02 25 42 19 10 4 0 0 68 14 227
2019 SR (CFIA)-03 30 44 15 8 2 0 0 74 10 233
2019 SR (CFIA)-04 27 48 11 13 1 0 0 75 14 138
2018 SR (CFIA) 25 39 16 14 6 0 0 65 19 665
2018 SR (CFIA)-02 20 45 18 10 7 0 0 64 17 233
2018 SR (CFIA)-03 31 39 12 14 3 0 1 70 17 249
2018 SR (CFIA)-04 21 35 17 21 7 0 0 56 28 115
2018 SR (CFIA)-05 38 29 20 7 7 0 0 66 14 56
2017 SR (CFIA) 27 40 17 11 4 0 0 68 15 602
2017 SR (CFIA)-02 25 38 20 12 5 0 0 63 16 217
2017 SR (CFIA)-03 32 41 14 7 5 0 0 74 12 205
2017 SR (CFIA)-04 23 47 15 14 2 0 0 70 16 122
2017 SR (CFIA)-05 30 31 19 15 6 0 0 61 21 54

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 19 48 18 9 3 3 0 69 12 652
2020 SR (CFIA)-02 18 40 21 12 5 3 0 60 18 202
2020 SR (CFIA)-03 21 53 15 6 2 4 0 76 8 247
2020 SR (CFIA)-04 15 56 18 8 3 1 0 71 11 133
2019 SR (CFIA) 16 47 19 11 3 3 0 66 15 683
2019 SR (CFIA)-02 14 40 23 18 1 4 0 56 20 228
2019 SR (CFIA)-03 19 51 15 8 4 3 0 72 13 237
2019 SR (CFIA)-04 16 49 21 9 1 2 0 67 11 140
2018 SR (CFIA) 15 40 26 9 5 3 0 57 15 665
2018 SR (CFIA)-02 12 36 28 12 8 5 0 50 21 233
2018 SR (CFIA)-03 18 42 25 8 3 3 0 62 12 248
2018 SR (CFIA)-04 16 43 26 10 3 2 0 60 13 115
2018 SR (CFIA)-05 20 46 25 4 4 2 0 67 7 56
2017 SR (CFIA) 17 42 22 13 4 2 0 60 17 603
2017 SR (CFIA)-02 14 36 27 17 4 1 0 52 21 216
2017 SR (CFIA)-03 16 47 18 12 4 3 0 64 17 206
2017 SR (CFIA)-04 19 44 23 8 4 2 0 64 12 123
2017 SR (CFIA)-05 22 46 19 7 4 2 0 70 11 54

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 43 38 9 7 4 0 0 81 11 654
2020 SR (CFIA)-02 35 42 9 8 5 0 0 77 13 204
2020 SR (CFIA)-03 50 37 6 4 2 0 0 87 6 248
2020 SR (CFIA)-04 46 33 8 8 5 0 0 79 13 132
2019 SR (CFIA) 41 36 10 8 5 1 0 78 12 682
2019 SR (CFIA)-02 40 33 11 9 5 1 0 75 14 228
2019 SR (CFIA)-03 46 35 10 6 4 0 0 81 10 237
2019 SR (CFIA)-04 40 40 9 6 5 0 0 80 12 139
2018 SR (CFIA) 39 35 11 10 4 0 0 74 15 666
2018 SR (CFIA)-02 33 36 10 15 6 0 0 69 21 233
2018 SR (CFIA)-03 43 34 13 7 2 0 0 78 10 248
2018 SR (CFIA)-04 44 32 14 5 5 0 0 76 10 116
2018 SR (CFIA)-05 39 39 4 14 4 0 0 79 18 56
2017 SR (CFIA) 39 36 10 10 6 0 0 75 15 602
2017 SR (CFIA)-02 33 38 10 12 7 0 0 71 19 217
2017 SR (CFIA)-03 46 34 9 7 4 0 0 80 11 204
2017 SR (CFIA)-04 40 37 11 9 3 0 0 76 12 123
2017 SR (CFIA)-05 39 35 6 11 9 0 0 74 20 54

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 30 37 20 9 4 0 0 67 13 654
2020 SR (CFIA)-02 35 39 19 5 2 0 0 74 7 202
2020 SR (CFIA)-03 31 34 20 11 4 0 0 66 15 248
2020 SR (CFIA)-04 27 38 21 8 6 0 0 65 14 133
2019 SR (CFIA) 30 35 19 10 5 1 0 65 15 676
2019 SR (CFIA)-02 35 34 20 7 3 1 0 70 10 226
2019 SR (CFIA)-03 31 34 19 8 6 0 0 66 14 236
2019 SR (CFIA)-04 27 40 17 11 4 1 0 68 15 137
2018 SR (CFIA) 28 34 22 8 7 0 0 63 15 666
2018 SR (CFIA)-02 33 35 21 5 4 0 0 69 9 234
2018 SR (CFIA)-03 31 37 20 7 6 0 0 67 13 249
2018 SR (CFIA)-04 22 34 25 10 9 0 1 56 18 115
2018 SR (CFIA)-05 11 24 27 22 15 0 2 35 37 55
2017 SR (CFIA) 28 37 20 10 4 0 1 66 14 605
2017 SR (CFIA)-02 33 41 16 8 2 0 0 73 10 218
2017 SR (CFIA)-03 31 35 23 7 4 0 0 66 11 206
2017 SR (CFIA)-04 23 39 19 12 6 1 0 63 18 123
2017 SR (CFIA)-05 11 32 26 15 13 0 4 44 29 54

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 51 49 653
2020 SR (CFIA)-02 48 52 204
2020 SR (CFIA)-03 54 46 247
2020 SR (CFIA)-04 57 43 132

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 64 18 4 3 2 4 6 91 5 654
2020 SR (CFIA)-02 50 24 4 5 4 5 7 84 11 203
2020 SR (CFIA)-03 72 14 3 2 1 3 6 94 3 247
2020 SR (CFIA)-04 71 14 5 2 1 4 4 92 3 133

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 SR (CFIA) 24 34 42 657
2020 SR (CFIA)-02 27 27 45 204
2020 SR (CFIA)-03 19 40 41 249
2020 SR (CFIA)-04 27 38 35 133
2019 SR (CFIA) 29 32 39 684
2019 SR (CFIA)-02 32 26 41 228
2019 SR (CFIA)-03 24 36 39 237
2019 SR (CFIA)-04 32 35 33 140
2018 SR (CFIA) 23 34 43 668
2018 SR (CFIA)-02 29 25 46 234
2018 SR (CFIA)-03 22 36 42 249
2018 SR (CFIA)-04 19 44 37 116
2018 SR (CFIA)-05 13 45 43 56
2017 SR (CFIA) 22 39 39 605
2017 SR (CFIA)-02 24 34 42 218
2017 SR (CFIA)-03 17 42 41 206
2017 SR (CFIA)-04 25 48 27 123
2017 SR (CFIA)-05 26 29 44 54

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 SR (CFIA) 23 47 25 3 3 1 159
2020 SR (CFIA)-02 9 54 29 2 7 0 56
2020 SR (CFIA)-03 28 47 21 4 0 0 47
2020 SR (CFIA)-04 33 39 25 0 0 3 36
2019 SR (CFIA) 17 37 34 5 5 4 196
2019 SR (CFIA)-02 20 26 41 5 7 1 74
2019 SR (CFIA)-03 12 44 28 5 5 5 57
2019 SR (CFIA)-04 18 43 32 2 2 2 44
2018 SR (CFIA) 19 33 36 3 4 5 154
2018 SR (CFIA)-02 21 21 46 3 4 4 67
2018 SR (CFIA)-03 19 44 20 6 6 6 54
2017 SR (CFIA) 17 41 33 5 1 4 130
2017 SR (CFIA)-02 15 43 30 2 4 6 51
2017 SR (CFIA)-03 20 35 32 9 0 3 34
2017 SR (CFIA)-04 13 32 46 6 0 3 31
2017 SR (CFIA)-05 21 64 15 0 0 0 14
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 43 44 8 3 1 0 0 88 4 654
2020 SR (CFIA)-02 38 47 9 4 0 0 0 86 5 203
2020 SR (CFIA)-03 48 44 5 2 1 0 0 91 4 247
2020 SR (CFIA)-04 45 44 7 3 2 0 0 89 5 133
2019 SR (CFIA) 40 44 9 6 1 0 0 84 7 679
2019 SR (CFIA)-02 37 45 10 6 3 0 0 82 8 226
2019 SR (CFIA)-03 42 46 7 4 1 0 0 88 6 236
2019 SR (CFIA)-04 38 45 11 6 1 0 0 83 6 140
2018 SR (CFIA) 40 46 6 6 1 0 0 86 7 667
2018 SR (CFIA)-02 35 53 7 4 2 0 0 88 6 233
2018 SR (CFIA)-03 40 47 6 6 1 0 0 88 7 249
2018 SR (CFIA)-04 43 40 6 9 2 1 0 83 10 116
2018 SR (CFIA)-05 52 36 5 4 4 0 0 88 7 56
2017 SR (CFIA) 36 43 11 8 2 0 0 79 10 605
2017 SR (CFIA)-02 32 46 12 9 1 0 0 77 10 218
2017 SR (CFIA)-03 39 42 10 6 3 0 0 81 9 206
2017 SR (CFIA)-04 37 41 13 7 2 0 0 77 10 123
2017 SR (CFIA)-05 45 39 2 11 2 2 0 85 13 54

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 23 46 20 7 3 1 0 70 10 654
2020 SR (CFIA)-02 23 45 20 7 3 1 0 69 11 203
2020 SR (CFIA)-03 27 51 17 3 2 0 0 78 6 249
2020 SR (CFIA)-04 19 48 18 11 2 2 0 68 13 131
2019 SR (CFIA) 22 49 18 7 3 1 0 72 10 678
2019 SR (CFIA)-02 20 50 19 7 4 0 0 70 11 227
2019 SR (CFIA)-03 22 49 17 9 1 1 0 72 10 235
2019 SR (CFIA)-04 22 51 17 6 3 1 0 74 9 138
2018 SR (CFIA) 18 51 18 10 3 0 0 69 13 664
2018 SR (CFIA)-02 16 52 21 8 4 0 0 67 12 233
2018 SR (CFIA)-03 21 51 14 10 3 1 0 73 13 247
2018 SR (CFIA)-04 18 51 15 15 1 1 0 70 16 116
2018 SR (CFIA)-05 21 43 25 5 5 0 0 64 11 56
2017 SR (CFIA) 22 47 16 9 5 0 0 70 15 602
2017 SR (CFIA)-02 17 54 13 10 6 0 0 71 16 217
2017 SR (CFIA)-03 27 40 15 12 6 0 0 67 18 206
2017 SR (CFIA)-04 23 49 18 6 2 2 0 74 8 121
2017 SR (CFIA)-05 22 43 22 7 6 0 0 65 13 54

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 9 27 40 18 5 0 0 23 36 653
2020 SR (CFIA)-02 9 27 35 20 6 1 0 27 37 203
2020 SR (CFIA)-03 10 25 40 19 6 0 0 25 35 248
2020 SR (CFIA)-04 6 26 50 17 2 0 0 19 32 133
2019 SR (CFIA) 9 30 41 16 3 0 0 19 39 684
2019 SR (CFIA)-02 10 29 39 15 6 0 1 21 40 228
2019 SR (CFIA)-03 10 28 40 18 4 0 0 22 38 237
2019 SR (CFIA)-04 9 29 51 11 0 0 0 11 38 140
2018 SR (CFIA) 10 31 38 16 3 0 0 19 42 667
2018 SR (CFIA)-02 9 28 37 20 4 1 0 24 38 233
2018 SR (CFIA)-03 11 31 37 16 4 0 1 20 43 249
2018 SR (CFIA)-04 9 35 43 12 0 0 0 12 45 116
2018 SR (CFIA)-05 9 39 39 11 2 0 0 13 48 56
2017 SR (CFIA) 12 27 43 12 5 0 1 18 39 603
2017 SR (CFIA)-02 10 24 44 17 4 0 1 21 35 217
2017 SR (CFIA)-03 13 27 41 9 8 0 0 17 41 205
2017 SR (CFIA)-04 12 32 42 10 3 0 0 14 44 123
2017 SR (CFIA)-05 11 31 41 9 4 0 4 14 44 54

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 9 22 31 27 9 1 1 37 32 651
2020 SR (CFIA)-02 11 23 30 21 13 1 1 35 35 204
2020 SR (CFIA)-03 7 19 31 31 11 0 0 42 27 246
2020 SR (CFIA)-04 9 25 32 29 5 1 0 34 34 133
2019 SR (CFIA) 15 28 30 19 7 1 0 26 44 680
2019 SR (CFIA)-02 19 29 28 14 8 2 0 23 48 227
2019 SR (CFIA)-03 11 26 30 23 8 1 0 32 38 234
2019 SR (CFIA)-04 16 28 32 20 2 1 1 22 45 140
2018 SR (CFIA) 20 27 30 16 6 1 0 22 48 663
2018 SR (CFIA)-02 21 28 24 17 8 1 0 26 50 232
2018 SR (CFIA)-03 19 25 33 15 6 2 0 22 44 247
2018 SR (CFIA)-04 18 28 30 18 5 0 0 23 46 115
2018 SR (CFIA)-05 18 34 36 9 4 0 0 13 52 56
2017 SR (CFIA) 18 26 30 16 7 2 1 23 46 601
2017 SR (CFIA)-02 21 22 29 16 7 2 2 24 45 217
2017 SR (CFIA)-03 17 28 25 18 9 2 0 28 46 205
2017 SR (CFIA)-04 17 27 34 15 3 2 2 19 46 121
2017 SR (CFIA)-05 15 35 37 10 4 0 0 13 50 54

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 12 24 36 20 5 1 1 26 37 654
2020 SR (CFIA)-02 8 20 33 28 4 3 3 34 30 203
2020 SR (CFIA)-03 12 25 38 18 6 0 0 25 38 248
2020 SR (CFIA)-04 14 29 36 18 3 0 1 21 42 133
2019 SR (CFIA) 14 30 35 15 5 1 0 20 44 681
2019 SR (CFIA)-02 13 28 35 18 6 1 0 24 41 226
2019 SR (CFIA)-03 13 27 38 15 6 1 0 21 41 236
2019 SR (CFIA)-04 15 38 34 11 2 0 0 13 53 140
2018 SR (CFIA) 19 30 33 13 4 1 1 17 49 666
2018 SR (CFIA)-02 15 27 34 17 4 2 1 22 43 233
2018 SR (CFIA)-03 18 31 33 12 4 1 0 17 49 249
2018 SR (CFIA)-04 25 34 29 7 3 2 0 10 61 116
2018 SR (CFIA)-05 22 31 33 13 2 0 0 15 53 55
2017 SR (CFIA) 18 27 34 14 4 1 2 19 47 600
2017 SR (CFIA)-02 18 21 33 20 4 2 3 25 40 215
2017 SR (CFIA)-03 17 29 32 15 6 1 1 21 46 205
2017 SR (CFIA)-04 16 32 39 7 2 1 2 9 50 123
2017 SR (CFIA)-05 26 32 30 8 2 2 0 10 59 53

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 4 13 40 33 8 0 0 41 18 652
2020 SR (CFIA)-02 2 7 36 40 12 1 1 53 10 203
2020 SR (CFIA)-03 3 11 41 34 10 0 0 45 15 248
2020 SR (CFIA)-04 7 22 46 23 2 0 0 25 29 132
2019 SR (CFIA) 6 17 39 30 8 1 0 38 23 680
2019 SR (CFIA)-02 4 11 35 37 12 1 0 49 15 226
2019 SR (CFIA)-03 5 15 40 30 8 1 0 39 21 235
2019 SR (CFIA)-04 6 25 42 26 1 0 0 27 31 140
2018 SR (CFIA) 8 16 42 28 7 0 0 35 23 665
2018 SR (CFIA)-02 6 9 38 36 10 1 0 47 15 232
2018 SR (CFIA)-03 6 14 44 29 6 0 0 35 20 249
2018 SR (CFIA)-04 11 22 47 17 3 0 0 21 33 116
2018 SR (CFIA)-05 18 30 38 13 2 0 0 14 48 56
2017 SR (CFIA) 9 17 38 26 9 0 1 36 26 598
2017 SR (CFIA)-02 4 12 36 34 12 0 2 47 16 215
2017 SR (CFIA)-03 6 15 39 29 11 0 1 40 20 202
2017 SR (CFIA)-04 14 24 42 16 3 0 2 20 38 123
2017 SR (CFIA)-05 24 30 31 7 6 0 2 13 55 54

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 15 25 35 19 5 0 1 24 40 654
2020 SR (CFIA)-02 13 24 39 16 6 1 1 23 38 204
2020 SR (CFIA)-03 13 22 35 22 7 0 1 29 35 246
2020 SR (CFIA)-04 14 32 31 18 4 0 2 22 47 133
2019 SR (CFIA) 22 27 31 15 4 1 1 19 50 681
2019 SR (CFIA)-02 19 30 26 19 4 2 0 23 50 227
2019 SR (CFIA)-03 20 24 33 17 4 1 1 22 45 236
2019 SR (CFIA)-04 25 24 37 12 1 0 0 14 49 140
2018 SR (CFIA) 23 29 32 11 4 0 1 15 53 665
2018 SR (CFIA)-02 22 28 32 13 3 1 0 17 50 232
2018 SR (CFIA)-03 22 27 34 11 4 0 1 16 50 248
2018 SR (CFIA)-04 22 34 30 9 4 0 0 13 57 116
2018 SR (CFIA)-05 32 36 23 5 4 0 0 9 68 56
2017 SR (CFIA) 19 28 33 13 5 2 2 18 48 602
2017 SR (CFIA)-02 18 26 31 16 7 1 2 23 45 217
2017 SR (CFIA)-03 17 27 35 12 4 2 1 17 46 204
2017 SR (CFIA)-04 17 32 38 8 2 2 1 11 50 123
2017 SR (CFIA)-05 35 26 20 15 2 0 2 17 62 54

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 10 17 29 29 13 1 1 42 28 651
2020 SR (CFIA)-02 14 19 26 23 14 1 2 38 35 204
2020 SR (CFIA)-03 7 17 29 32 14 0 1 46 24 246
2020 SR (CFIA)-04 11 16 33 30 10 1 1 40 27 132
2019 SR (CFIA) 14 23 29 25 8 1 1 33 37 680
2019 SR (CFIA)-02 17 26 26 19 9 2 1 30 44 226
2019 SR (CFIA)-03 13 18 30 29 8 1 2 37 32 237
2019 SR (CFIA)-04 12 24 29 26 9 0 0 35 36 140
2018 SR (CFIA) 14 23 28 23 9 1 1 33 38 665
2018 SR (CFIA)-02 18 22 24 22 11 2 1 34 41 233
2018 SR (CFIA)-03 11 22 30 26 9 2 1 36 33 247
2018 SR (CFIA)-04 12 25 33 21 9 0 1 30 37 116
2018 SR (CFIA)-05 11 25 32 23 7 0 2 31 36 56
2017 SR (CFIA) 11 19 30 26 10 2 3 37 32 603
2017 SR (CFIA)-02 11 20 28 24 12 1 4 38 33 217
2017 SR (CFIA)-03 13 17 28 28 10 2 1 39 32 205
2017 SR (CFIA)-04 10 19 34 27 6 2 2 34 30 123
2017 SR (CFIA)-05 9 24 33 22 8 0 4 31 34 54

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 12 25 38 19 5 1 1 24 37 653
2020 SR (CFIA)-02 8 21 39 24 4 1 2 30 30 204
2020 SR (CFIA)-03 12 23 38 18 8 0 1 26 36 247
2020 SR (CFIA)-04 14 30 39 14 2 1 0 17 44 132
2019 SR (CFIA) 17 24 37 16 4 1 1 20 42 677
2019 SR (CFIA)-02 17 22 33 21 4 2 0 26 40 224
2019 SR (CFIA)-03 14 22 39 16 6 1 1 22 37 236
2019 SR (CFIA)-04 20 30 35 12 2 1 0 14 51 139
2018 SR (CFIA) 16 32 32 15 3 1 0 18 49 664
2018 SR (CFIA)-02 13 31 29 19 5 1 0 25 45 232
2018 SR (CFIA)-03 16 30 34 16 2 2 1 18 47 249
2018 SR (CFIA)-04 19 38 35 6 1 1 0 7 58 115
2018 SR (CFIA)-05 16 33 35 15 2 0 0 16 49 55
2017 SR (CFIA) 17 28 35 13 4 3 1 17 46 601
2017 SR (CFIA)-02 16 24 33 17 6 3 1 24 42 216
2017 SR (CFIA)-03 16 27 35 13 4 4 1 18 46 204
2017 SR (CFIA)-04 16 33 39 7 1 2 2 8 51 123
2017 SR (CFIA)-05 18 33 37 7 2 2 0 10 53 54

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 9 22 42 22 6 0 0 27 31 654
2020 SR (CFIA)-02 9 19 37 28 6 0 1 34 28 204
2020 SR (CFIA)-03 10 23 42 17 8 0 0 25 33 248
2020 SR (CFIA)-04 7 22 48 22 1 0 0 23 29 132
2019 SR (CFIA) 12 24 37 19 6 1 1 25 37 681
2019 SR (CFIA)-02 12 21 37 19 9 1 0 29 34 226
2019 SR (CFIA)-03 12 22 41 18 7 0 1 25 34 237
2019 SR (CFIA)-04 13 30 32 22 2 1 0 24 43 139

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 12 34 21 24 7 2 0 47 32 652
2020 SR (CFIA)-02 11 34 19 23 9 2 0 47 33 203
2020 SR (CFIA)-03 16 35 20 23 3 3 0 52 27 247
2020 SR (CFIA)-04 8 35 27 23 8 0 0 42 31 132
2019 SR (CFIA) 6 30 21 29 13 1 0 36 43 676
2019 SR (CFIA)-02 7 27 17 31 16 2 0 35 48 223
2019 SR (CFIA)-03 7 31 22 25 12 1 0 39 38 236
2019 SR (CFIA)-04 2 32 20 32 12 1 0 34 45 139

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 48 35 5 7 4 0 0 83 11 656
2020 SR (CFIA)-02 35 40 6 11 7 1 0 76 18 204
2020 SR (CFIA)-03 50 35 6 6 2 0 0 85 8 249
2020 SR (CFIA)-04 61 27 3 6 3 0 0 88 9 132
2019 SR (CFIA) 50 32 7 7 4 1 0 82 11 683
2019 SR (CFIA)-02 37 36 12 9 5 1 0 74 14 228
2019 SR (CFIA)-03 56 27 6 6 4 0 0 83 11 237
2019 SR (CFIA)-04 55 34 5 4 2 1 0 89 6 140
2018 SR (CFIA) 41 36 8 9 6 0 0 77 15 664
2018 SR (CFIA)-02 29 38 13 11 9 0 0 68 19 232
2018 SR (CFIA)-03 44 36 5 10 5 0 0 80 15 249
2018 SR (CFIA)-04 46 38 10 6 1 0 0 83 7 114
2018 SR (CFIA)-05 61 29 0 4 7 0 0 89 11 56
2017 SR (CFIA) 43 33 9 9 5 1 0 77 14 604
2017 SR (CFIA)-02 38 34 11 11 7 0 0 72 17 217
2017 SR (CFIA)-03 42 34 7 9 5 1 0 78 15 206
2017 SR (CFIA)-04 49 32 11 7 1 0 0 81 8 123
2017 SR (CFIA)-05 52 30 6 6 8 0 0 81 13 54

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 57 31 6 4 2 0 0 88 6 651
2020 SR (CFIA)-02 47 34 8 8 2 0 0 81 10 203
2020 SR (CFIA)-03 59 32 5 3 1 0 0 91 4 245
2020 SR (CFIA)-04 67 27 3 3 1 0 0 93 4 132
2019 SR (CFIA) 52 32 7 5 3 0 0 85 8 681
2019 SR (CFIA)-02 41 38 10 7 4 0 0 79 11 227
2019 SR (CFIA)-03 56 30 8 4 3 0 0 86 7 236
2019 SR (CFIA)-04 61 32 2 3 2 0 0 93 5 140
2018 SR (CFIA) 49 35 6 7 3 0 0 84 10 664
2018 SR (CFIA)-02 40 40 7 10 3 0 0 80 13 232
2018 SR (CFIA)-03 53 32 7 5 2 0 0 86 8 249
2018 SR (CFIA)-04 58 31 4 6 1 0 0 89 7 114
2018 SR (CFIA)-05 55 32 4 4 5 0 0 88 9 56
2017 SR (CFIA) 46 39 6 5 3 0 0 86 8 605
2017 SR (CFIA)-02 40 43 8 7 2 0 0 83 9 218
2017 SR (CFIA)-03 51 36 5 4 4 0 0 87 8 206
2017 SR (CFIA)-04 49 41 5 4 2 0 0 89 6 123
2017 SR (CFIA)-05 54 37 2 4 4 0 0 90 8 54

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 49 38 7 3 2 0 0 87 5 647
2020 SR (CFIA)-02 39 44 9 5 3 1 0 83 8 200
2020 SR (CFIA)-03 52 38 5 2 2 1 0 91 4 247
2020 SR (CFIA)-04 59 28 8 4 1 0 0 87 5 130
2019 SR (CFIA) 49 38 7 3 2 1 0 88 5 681
2019 SR (CFIA)-02 39 43 10 6 2 0 0 82 8 228
2019 SR (CFIA)-03 54 34 7 3 1 1 0 89 4 236
2019 SR (CFIA)-04 55 37 6 1 1 0 0 92 1 139
2018 SR (CFIA) 40 45 9 5 2 0 0 85 6 664
2018 SR (CFIA)-02 27 52 13 6 2 0 0 78 8 231
2018 SR (CFIA)-03 45 42 8 4 1 0 0 87 6 249
2018 SR (CFIA)-04 48 44 4 3 0 0 0 92 3 115
2018 SR (CFIA)-05 55 36 2 4 4 0 0 91 7 56

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 31 47 13 6 2 1 0 79 8 654
2020 SR (CFIA)-02 26 48 14 7 3 1 0 75 11 203
2020 SR (CFIA)-03 36 46 11 5 1 1 0 83 6 248
2020 SR (CFIA)-04 33 44 15 6 2 1 0 77 8 132
2019 SR (CFIA) 30 47 13 7 3 1 0 77 10 681
2019 SR (CFIA)-02 26 43 14 11 4 0 0 70 16 227
2019 SR (CFIA)-03 30 53 11 4 3 0 0 82 7 237
2019 SR (CFIA)-04 34 45 13 6 1 1 0 80 7 139
2018 SR (CFIA) 35 46 13 5 1 1 0 81 6 667
2018 SR (CFIA)-02 25 48 17 8 1 1 0 74 9 234
2018 SR (CFIA)-03 41 45 8 4 1 1 0 87 5 249
2018 SR (CFIA)-04 36 47 15 2 0 1 0 83 2 116
2018 SR (CFIA)-05 49 35 9 5 2 0 0 84 7 55
2017 SR (CFIA) 32 46 12 6 3 1 0 79 9 605
2017 SR (CFIA)-02 28 45 14 7 4 2 0 74 12 218
2017 SR (CFIA)-03 33 44 12 7 3 2 0 78 10 206
2017 SR (CFIA)-04 34 51 11 2 0 1 0 86 2 123
2017 SR (CFIA)-05 42 39 9 6 4 0 0 81 9 54

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 36 44 13 4 1 3 0 82 5 655
2020 SR (CFIA)-02 32 47 12 4 1 3 0 82 6 204
2020 SR (CFIA)-03 40 41 13 2 2 2 0 83 4 248
2020 SR (CFIA)-04 38 41 12 5 0 4 0 82 6 132
2019 SR (CFIA) 40 41 12 3 2 2 0 83 5 680
2019 SR (CFIA)-02 35 42 16 4 1 3 0 78 5 228
2019 SR (CFIA)-03 42 39 11 3 3 2 0 83 7 235
2019 SR (CFIA)-04 46 38 11 2 1 2 0 86 3 139
2018 SR (CFIA) 39 43 12 3 2 1 0 83 5 667
2018 SR (CFIA)-02 31 46 13 5 3 1 0 78 8 234
2018 SR (CFIA)-03 43 40 12 2 2 2 0 84 3 249
2018 SR (CFIA)-04 41 44 11 2 0 2 0 87 2 116
2018 SR (CFIA)-05 47 45 5 2 0 0 0 93 2 55
2017 SR (CFIA) 38 41 13 3 3 2 0 81 5 603
2017 SR (CFIA)-02 35 42 18 1 3 1 0 77 5 216
2017 SR (CFIA)-03 37 39 13 5 2 3 0 79 8 206
2017 SR (CFIA)-04 44 44 7 2 1 2 0 90 2 123
2017 SR (CFIA)-05 45 40 11 0 4 0 0 85 4 54

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 45 40 8 5 2 0 0 85 7 653
2020 SR (CFIA)-02 40 43 8 6 3 0 0 83 9 202
2020 SR (CFIA)-03 46 42 6 5 1 0 0 88 6 248
2020 SR (CFIA)-04 52 35 5 6 2 0 0 87 8 132
2019 SR (CFIA) 41 42 9 5 3 0 0 83 8 680
2019 SR (CFIA)-02 38 44 10 4 4 0 0 82 8 227
2019 SR (CFIA)-03 42 39 10 6 3 0 0 82 8 237
2019 SR (CFIA)-04 44 41 10 3 2 0 0 85 5 140
2018 SR (CFIA) 38 42 12 6 2 0 0 80 9 666
2018 SR (CFIA)-02 33 42 15 7 2 1 0 76 9 234
2018 SR (CFIA)-03 41 41 9 7 2 0 0 82 9 249
2018 SR (CFIA)-04 37 45 10 5 2 0 0 83 7 115
2018 SR (CFIA)-05 45 38 11 4 2 0 0 84 5 55
2017 SR (CFIA) 37 46 7 7 3 0 0 83 10 604
2017 SR (CFIA)-02 35 46 9 7 3 0 0 81 10 217
2017 SR (CFIA)-03 37 44 8 6 5 0 0 81 11 206
2017 SR (CFIA)-04 38 49 6 7 0 0 0 87 7 123
2017 SR (CFIA)-05 39 50 2 8 2 0 0 89 9 54

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 47 28 9 3 3 7 3 83 7 657
2020 SR (CFIA)-02 37 33 11 4 4 6 4 78 9 204
2020 SR (CFIA)-03 50 28 8 3 3 5 3 84 7 249
2020 SR (CFIA)-04 52 24 10 1 4 8 2 84 5 133

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 40 19 4 2 6 1 73 7 655
2020 SR (CFIA)-02 27 41 20 2 2 6 0 73 5 204
2020 SR (CFIA)-03 30 39 18 6 1 4 1 73 7 249
2020 SR (CFIA)-04 27 44 18 3 2 7 1 76 5 131

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 38 38 11 5 4 4 1 79 9 650
2020 SR (CFIA)-02 34 40 10 5 6 4 2 78 11 200
2020 SR (CFIA)-03 38 40 10 6 2 3 1 81 8 248
2020 SR (CFIA)-04 40 33 13 5 4 4 2 77 9 131

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 24 34 18 8 4 7 5 65 14 653
2020 SR (CFIA)-02 17 38 20 12 6 5 2 59 20 204
2020 SR (CFIA)-03 24 34 16 5 5 10 6 70 12 248
2020 SR (CFIA)-04 34 28 15 9 2 7 5 70 12 130
2019 SR (CFIA) 26 33 14 11 6 5 4 65 19 680
2019 SR (CFIA)-02 18 34 13 20 7 5 3 56 29 225
2019 SR (CFIA)-03 32 29 15 9 4 5 6 69 14 237
2019 SR (CFIA)-04 31 36 14 4 6 4 4 73 12 140
2018 SR (CFIA) 20 37 17 11 8 4 2 61 20 665
2018 SR (CFIA)-02 12 34 22 16 12 3 1 48 29 232
2018 SR (CFIA)-03 20 38 18 8 6 5 4 64 15 249
2018 SR (CFIA)-04 30 37 14 9 4 5 2 71 14 115
2018 SR (CFIA)-05 30 52 4 4 5 2 4 87 9 56
2017 SR (CFIA) 23 31 17 13 6 6 3 60 21 605
2017 SR (CFIA)-02 16 34 22 12 9 6 2 54 22 218
2017 SR (CFIA)-03 27 26 19 11 5 8 5 60 19 206
2017 SR (CFIA)-04 27 33 12 17 3 6 2 65 22 123
2017 SR (CFIA)-05 28 37 7 17 6 2 4 68 24 54

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 27 48 14 6 3 1 1 77 9 650
2020 SR (CFIA)-02 24 50 14 6 4 1 1 75 11 203
2020 SR (CFIA)-03 31 45 12 6 3 2 1 79 9 245
2020 SR (CFIA)-04 24 49 18 6 2 2 1 74 8 131
2019 SR (CFIA) 32 45 11 7 3 1 1 79 10 677
2019 SR (CFIA)-02 27 47 11 9 4 1 2 76 13 226
2019 SR (CFIA)-03 32 47 11 5 3 1 2 81 8 235
2019 SR (CFIA)-04 34 43 11 7 2 2 1 80 9 138
2018 SR (CFIA) 32 46 11 6 3 1 1 80 9 665
2018 SR (CFIA)-02 27 46 14 6 4 3 0 76 10 233
2018 SR (CFIA)-03 32 48 10 6 3 0 2 81 9 248
2018 SR (CFIA)-04 36 46 6 10 1 2 0 83 11 115
2018 SR (CFIA)-05 45 38 11 5 2 0 0 82 7 56
2017 SR (CFIA) 36 44 8 7 2 2 1 82 10 603
2017 SR (CFIA)-02 32 41 11 10 2 2 1 77 12 217
2017 SR (CFIA)-03 35 46 8 7 2 1 0 83 9 206
2017 SR (CFIA)-04 37 48 7 4 3 1 0 86 7 122
2017 SR (CFIA)-05 52 39 0 8 2 0 0 91 9 54

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 26 49 18 4 2 0 0 75 6 653
2020 SR (CFIA)-02 24 50 19 2 3 1 0 75 5 204
2020 SR (CFIA)-03 28 49 15 4 2 0 1 78 6 246
2020 SR (CFIA)-04 25 52 17 4 3 0 0 77 7 132
2019 SR (CFIA) 29 43 20 5 3 0 0 72 8 677
2019 SR (CFIA)-02 23 45 22 7 2 0 0 69 9 226
2019 SR (CFIA)-03 31 43 20 4 3 0 0 74 6 235
2019 SR (CFIA)-04 31 43 16 7 3 1 0 74 9 138
2018 SR (CFIA) 29 42 20 7 2 0 0 71 9 663
2018 SR (CFIA)-02 26 42 21 8 3 0 0 68 11 233
2018 SR (CFIA)-03 30 42 19 7 2 0 0 73 9 246
2018 SR (CFIA)-04 29 50 16 4 0 1 0 80 4 116
2018 SR (CFIA)-05 42 27 25 4 2 0 0 69 5 55

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 16 31 22 16 9 6 0 50 27 653
2020 SR (CFIA)-02 13 31 20 20 11 4 0 46 32 203
2020 SR (CFIA)-03 18 33 21 14 7 7 0 55 22 248
2020 SR (CFIA)-04 17 23 23 16 10 9 1 45 29 132
2019 SR (CFIA) 15 27 21 18 11 7 1 46 32 679
2019 SR (CFIA)-02 13 25 20 23 13 4 2 40 38 226
2019 SR (CFIA)-03 16 27 22 18 10 7 1 47 30 237
2019 SR (CFIA)-04 12 30 22 15 9 12 1 48 28 138
2018 SR (CFIA) 10 28 23 19 13 5 1 42 34 667
2018 SR (CFIA)-02 8 29 20 24 15 5 1 39 40 234
2018 SR (CFIA)-03 12 31 21 17 11 6 2 46 31 248
2018 SR (CFIA)-04 9 27 28 17 14 4 1 37 33 116
2018 SR (CFIA)-05 18 23 32 9 11 5 2 44 21 56
2017 SR (CFIA) 13 28 18 18 13 9 1 46 35 601
2017 SR (CFIA)-02 9 29 19 20 15 7 1 41 38 216
2017 SR (CFIA)-03 16 30 15 15 14 9 0 51 32 206
2017 SR (CFIA)-04 12 21 20 20 11 13 4 39 37 121
2017 SR (CFIA)-05 15 37 19 19 4 7 0 55 25 54

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 30 52 4 12 3 0 0 81 15 655
2020 SR (CFIA)-02 34 47 4 11 4 0 0 81 15 204
2020 SR (CFIA)-03 27 52 4 14 3 0 0 79 17 248
2020 SR (CFIA)-04 27 58 4 8 3 0 0 86 11 132

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 36 43 10 8 2 0 0 79 11 655
2020 SR (CFIA)-02 39 38 10 8 4 0 0 77 12 202
2020 SR (CFIA)-03 32 46 12 8 2 0 0 79 10 249
2020 SR (CFIA)-04 39 46 8 5 2 0 1 86 7 133
2019 SR (CFIA) 43 38 7 10 2 0 0 81 12 679
2019 SR (CFIA)-02 41 41 7 8 2 0 0 83 11 225
2019 SR (CFIA)-03 44 34 8 10 3 0 0 79 13 236
2019 SR (CFIA)-04 45 40 9 6 1 0 0 85 6 140
2017 SR (CFIA) 41 37 9 10 4 0 0 78 13 604
2017 SR (CFIA)-02 42 37 9 10 3 0 0 78 12 218
2017 SR (CFIA)-03 46 32 9 9 4 0 0 78 13 205
2017 SR (CFIA)-04 37 41 8 12 2 0 0 77 15 123
2017 SR (CFIA)-05 31 41 15 7 6 0 0 72 13 54

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 44 39 8 7 1 0 1 84 8 650
2020 SR (CFIA)-02 41 41 9 7 1 0 0 82 9 202
2020 SR (CFIA)-03 48 38 7 6 1 0 0 86 7 246
2020 SR (CFIA)-04 43 39 10 5 2 0 1 82 8 132
2019 SR (CFIA) 45 42 7 6 2 0 0 86 7 676
2019 SR (CFIA)-02 41 40 9 8 2 0 0 80 11 225
2019 SR (CFIA)-03 48 41 6 5 1 0 0 89 6 235
2019 SR (CFIA)-04 46 45 6 1 1 0 0 91 3 139
2017 SR (CFIA) 44 41 7 5 2 0 1 86 7 603
2017 SR (CFIA)-02 38 47 8 5 2 0 0 85 7 217
2017 SR (CFIA)-03 50 39 5 4 1 0 1 90 5 205
2017 SR (CFIA)-04 42 39 7 7 3 0 1 82 11 123
2017 SR (CFIA)-05 52 33 13 0 0 0 2 87 0 54

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 77 16 3 2 1 0 1 94 3 654
2020 SR (CFIA)-02 79 17 2 1 1 0 0 96 2 204
2020 SR (CFIA)-03 75 16 3 3 2 0 1 92 5 248
2020 SR (CFIA)-04 77 15 2 3 2 0 2 93 5 133
2017 SR (CFIA) 68 22 5 4 0 0 1 91 4 605
2017 SR (CFIA)-02 70 24 3 2 0 0 0 94 3 218
2017 SR (CFIA)-03 70 19 4 6 0 0 0 89 6 206
2017 SR (CFIA)-04 65 25 6 3 0 0 1 91 3 123
2017 SR (CFIA)-05 63 18 11 2 0 0 6 86 2 54

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 37 26 13 6 4 10 4 74 12 655
2020 SR (CFIA)-02 27 20 10 6 7 20 9 67 18 203
2020 SR (CFIA)-03 42 30 12 5 5 4 2 76 11 249
2020 SR (CFIA)-04 42 28 14 5 1 10 0 78 6 132
2019 SR (CFIA) 29 26 17 6 5 14 4 67 13 682
2019 SR (CFIA)-02 23 20 11 5 8 25 7 64 19 227
2019 SR (CFIA)-03 36 26 15 5 5 10 3 71 11 237
2019 SR (CFIA)-04 29 31 26 4 3 8 1 65 7 140

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 7 93 657
2020 SR (CFIA)-02 6 94 204
2020 SR (CFIA)-03 6 94 249
2020 SR (CFIA)-04 7 93 133
2019 SR (CFIA) 9 91 680
2019 SR (CFIA)-02 9 91 227
2019 SR (CFIA)-03 9 91 236
2019 SR (CFIA)-04 7 93 140
2018 SR (CFIA) 10 90 666
2018 SR (CFIA)-02 9 91 233
2018 SR (CFIA)-03 10 90 248
2018 SR (CFIA)-04 11 89 116
2018 SR (CFIA)-05 11 89 56

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 36 64 45
2020 SR (CFIA)-02 54 46 13
2019 SR (CFIA) 48 52 63
2019 SR (CFIA)-02 62 38 21
2019 SR (CFIA)-03 55 45 20
2018 SR (CFIA) 50 50 68
2018 SR (CFIA)-02 41 59 22
2018 SR (CFIA)-03 52 48 25

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 64 36 45
2020 SR (CFIA)-03 69 31 16
2019 SR (CFIA) 54 46 63
2019 SR (CFIA)-02 43 57 21
2019 SR (CFIA)-03 55 45 20
2018 SR (CFIA) 59 41 68
2018 SR (CFIA)-02 77 23 22
2018 SR (CFIA)-03 52 48 25

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 11 89 63
2019 SR (CFIA)-02 0 100 21
2018 SR (CFIA) 9 91 68

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 45
2020 SR (CFIA)-02 0 100 13
2020 SR (CFIA)-03 0 100 16
2019 SR (CFIA) 0 100 63
2019 SR (CFIA)-02 0 100 21
2019 SR (CFIA)-03 0 100 20

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 11 89 45
2020 SR (CFIA)-02 0 100 13

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 11 89 45
2018 SR (CFIA) 10 90 68
2018 SR (CFIA)-02 23 77 22
2018 SR (CFIA)-04 0 100 13

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 24 76 45
2020 SR (CFIA)-03 38 63 16
2019 SR (CFIA) 42 58 62
2019 SR (CFIA)-02 40 60 20
2019 SR (CFIA)-03 25 75 20
2018 SR (CFIA) 32 68 68
2018 SR (CFIA)-03 20 80 25
2018 SR (CFIA)-04 54 46 13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 42 58 45
2020 SR (CFIA)-02 38 62 13
2020 SR (CFIA)-03 44 56 16
2019 SR (CFIA) 47 53 62
2019 SR (CFIA)-02 55 45 20
2019 SR (CFIA)-03 35 65 20
2018 SR (CFIA) 46 54 68
2018 SR (CFIA)-02 55 45 22
2018 SR (CFIA)-03 36 64 25

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 47 53 45
2020 SR (CFIA)-03 31 69 16
2019 SR (CFIA) 42 58 62
2019 SR (CFIA)-02 30 70 20
2019 SR (CFIA)-03 35 65 20
2018 SR (CFIA) 44 56 68
2018 SR (CFIA)-02 45 55 22
2018 SR (CFIA)-03 52 48 25

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 40 60 45
2020 SR (CFIA)-02 46 54 13
2020 SR (CFIA)-03 38 63 16
2019 SR (CFIA) 31 69 62
2019 SR (CFIA)-03 30 70 20
2018 SR (CFIA) 44 56 68
2018 SR (CFIA)-02 50 50 22
2018 SR (CFIA)-03 44 56 25

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 27 73 45
2020 SR (CFIA)-02 46 54 13
2019 SR (CFIA) 34 66 62
2019 SR (CFIA)-03 25 75 20
2019 SR (CFIA)-04 50 50 10
2018 SR (CFIA) 37 63 68
2018 SR (CFIA)-02 45 55 22
2018 SR (CFIA)-03 32 68 25

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 51 49 45
2020 SR (CFIA)-02 62 38 13
2020 SR (CFIA)-03 50 50 16
2019 SR (CFIA) 53 47 62
2019 SR (CFIA)-02 50 50 20
2019 SR (CFIA)-03 55 45 20
2018 SR (CFIA) 46 54 68
2018 SR (CFIA)-02 45 55 22
2018 SR (CFIA)-03 64 36 25

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 29 71 45
2020 SR (CFIA)-02 46 54 13
2019 SR (CFIA) 29 71 62
2019 SR (CFIA)-02 30 70 20
2019 SR (CFIA)-03 30 70 20
2018 SR (CFIA) 18 82 68
2018 SR (CFIA)-03 20 80 25

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 45
2020 SR (CFIA)-02 0 100 13
2020 SR (CFIA)-03 0 100 16
2019 SR (CFIA) 0 100 62
2019 SR (CFIA)-02 0 100 20
2019 SR (CFIA)-03 0 100 20
2018 SR (CFIA) 0 100 68
2018 SR (CFIA)-02 0 100 22
2018 SR (CFIA)-03 0 100 25

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 11 89 45

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 13 87 45
2020 SR (CFIA)-02 0 100 13
2019 SR (CFIA) 8 92 62
2019 SR (CFIA)-02 0 100 20
2018 SR (CFIA) 12 88 68

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 47 53 45
2020 SR (CFIA)-02 62 38 13
2020 SR (CFIA)-03 56 44 16
2019 SR (CFIA) 34 66 62
2019 SR (CFIA)-02 35 65 20
2019 SR (CFIA)-03 30 70 20
2018 SR (CFIA) 50 50 68
2018 SR (CFIA)-02 64 36 22
2018 SR (CFIA)-03 56 44 25

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 29 71 62
2019 SR (CFIA)-02 25 75 20
2019 SR (CFIA)-03 25 75 20
2018 SR (CFIA) 21 79 68
2018 SR (CFIA)-02 23 77 22
2018 SR (CFIA)-03 24 76 25

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 20 80 45
2019 SR (CFIA) 24 76 62
2018 SR (CFIA) 15 85 68

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 53 47 45
2020 SR (CFIA)-03 44 56 16
2019 SR (CFIA) 49 51 61
2019 SR (CFIA)-02 37 63 19
2019 SR (CFIA)-03 55 45 20
2018 SR (CFIA) 60 40 68
2018 SR (CFIA)-02 55 45 22
2018 SR (CFIA)-03 64 36 25

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 31 69 45
2019 SR (CFIA) 21 79 61
2019 SR (CFIA)-03 30 70 20
2018 SR (CFIA) 40 60 68
2018 SR (CFIA)-02 45 55 22
2018 SR (CFIA)-03 40 60 25

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 11 89 61
2019 SR (CFIA)-02 0 100 19
2018 SR (CFIA) 12 88 68
2018 SR (CFIA)-03 20 80 25

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 16 84 45
2019 SR (CFIA) 15 85 61
2018 SR (CFIA) 21 79 68
2018 SR (CFIA)-02 32 68 22
2018 SR (CFIA)-03 24 76 25

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 13 87 61
2019 SR (CFIA)-03 25 75 20
2019 SR (CFIA)-04 0 100 10
2018 SR (CFIA) 16 84 68
2018 SR (CFIA)-03 20 80 25

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 13 87 45
2019 SR (CFIA) 16 84 61
2019 SR (CFIA)-04 0 100 10
2018 SR (CFIA) 9 91 68

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 13 87 45
2019 SR (CFIA) 15 85 61
2019 SR (CFIA)-02 0 100 19
2018 SR (CFIA) 13 87 68

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 29 71 45
2020 SR (CFIA)-03 31 69 16
2019 SR (CFIA) 26 74 61
2019 SR (CFIA)-02 32 68 19
2019 SR (CFIA)-03 25 75 20
2018 SR (CFIA) 22 78 68
2018 SR (CFIA)-03 20 80 25

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 22 78 64

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 8 92 64
2018 SR (CFIA)-02 0 100 21

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 9 91 64

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 9 91 64

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 9 91 64

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 8 92 64

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 14 86 64
2018 SR (CFIA)-03 23 77 22

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 30 70 64
2018 SR (CFIA)-02 33 67 21
2018 SR (CFIA)-03 23 77 22

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 11 89 64

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 50 50 64
2018 SR (CFIA)-02 67 33 21
2018 SR (CFIA)-03 45 55 22

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 64
2018 SR (CFIA)-02 0 100 21
2018 SR (CFIA)-03 0 100 22

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 66 34 64
2018 SR (CFIA)-02 71 29 21
2018 SR (CFIA)-03 64 36 22

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 17 83 64

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 15 18 18 7 4 31 6 53 18 656
2020 SR (CFIA)-02 13 18 20 8 5 30 7 49 20 204
2020 SR (CFIA)-03 18 19 16 4 4 31 7 59 14 249
2020 SR (CFIA)-04 13 14 17 8 4 40 4 49 22 132
2019 SR (CFIA) 11 20 20 11 6 26 5 46 25 683
2019 SR (CFIA)-02 7 21 21 12 7 27 5 42 28 228
2019 SR (CFIA)-03 14 23 17 10 7 26 4 52 23 237
2019 SR (CFIA)-04 12 15 26 10 6 26 4 39 23 140
2018 SR (CFIA) 10 19 23 10 6 25 7 43 23 665
2018 SR (CFIA)-02 7 17 23 12 6 28 7 38 28 232
2018 SR (CFIA)-03 10 18 22 10 6 25 8 42 25 249
2018 SR (CFIA)-04 9 24 29 6 5 23 3 45 15 115
2018 SR (CFIA)-05 20 27 20 5 5 20 4 60 14 56
2017 SR (CFIA) 8 19 19 9 9 32 5 43 28 605
2017 SR (CFIA)-02 8 21 18 8 7 33 5 45 25 218
2017 SR (CFIA)-03 7 19 18 8 12 30 6 40 31 206
2017 SR (CFIA)-04 9 17 16 11 8 34 5 43 31 123
2017 SR (CFIA)-05 9 24 28 7 4 26 2 46 15 54

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 27 35 19 8 3 8 0 68 11 656
2020 SR (CFIA)-02 25 35 19 8 3 10 0 66 13 204
2020 SR (CFIA)-03 27 38 18 6 2 7 1 71 9 249
2020 SR (CFIA)-04 30 31 17 8 4 11 0 68 13 132
2019 SR (CFIA) 27 36 19 9 4 6 1 66 14 683
2019 SR (CFIA)-02 22 36 20 11 3 6 1 63 16 228
2019 SR (CFIA)-03 30 36 16 7 5 6 0 70 13 237
2019 SR (CFIA)-04 28 36 18 9 4 5 0 68 14 140
2018 SR (CFIA) 23 37 20 9 4 6 0 64 14 666
2018 SR (CFIA)-02 18 38 19 13 3 8 0 61 18 234
2018 SR (CFIA)-03 25 36 18 8 4 7 1 67 14 247
2018 SR (CFIA)-04 23 41 23 6 3 3 0 66 10 116
2018 SR (CFIA)-05 34 32 23 5 4 2 0 67 9 56
2017 SR (CFIA) 21 36 19 9 6 9 0 63 16 605
2017 SR (CFIA)-02 20 38 20 9 5 10 0 64 15 218
2017 SR (CFIA)-03 21 31 18 10 8 11 1 59 20 206
2017 SR (CFIA)-04 25 38 18 7 4 7 0 68 12 123
2017 SR (CFIA)-05 20 42 24 6 6 2 0 64 11 54

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 6 94 654
2020 SR (CFIA)-02 7 93 203
2020 SR (CFIA)-03 6 94 249
2020 SR (CFIA)-04 6 94 132
2019 SR (CFIA) 6 94 677
2019 SR (CFIA)-02 8 92 226
2019 SR (CFIA)-03 5 95 235
2019 SR (CFIA)-04 7 93 139
2018 SR (CFIA) 6 94 665
2018 SR (CFIA)-02 8 92 234
2018 SR (CFIA)-03 6 94 246
2018 SR (CFIA)-04 4 96 116
2018 SR (CFIA)-05 0 100 56

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 29 71 38
2019 SR (CFIA) 26 74 42
2018 SR (CFIA) 50 50 40
2018 SR (CFIA)-02 50 50 18

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 74 26 38
2020 SR (CFIA)-02 60 40 15
2019 SR (CFIA) 83 17 42
2018 SR (CFIA) 73 28 40
2018 SR (CFIA)-02 67 33 18

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15
2019 SR (CFIA) 0 100 42
2019 SR (CFIA)-02 0 100 17
2019 SR (CFIA)-03 0 100 12
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 13 88 40

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 16 84 38

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 16 84 38
2019 SR (CFIA) 20 80 41
2019 SR (CFIA)-03 42 58 12
2019 SR (CFIA)-04 0 100 10
2018 SR (CFIA) 23 78 40
2018 SR (CFIA)-02 28 72 18

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 21 79 38
2019 SR (CFIA) 24 76 41
2019 SR (CFIA)-02 31 69 16
2018 SR (CFIA) 25 75 40
2018 SR (CFIA)-02 39 61 18

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 16 84 38
2019 SR (CFIA) 39 61 41
2019 SR (CFIA)-02 38 63 16
2019 SR (CFIA)-03 58 42 12
2018 SR (CFIA) 45 55 40
2018 SR (CFIA)-02 61 39 18

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 34 66 38
2020 SR (CFIA)-02 40 60 15
2019 SR (CFIA) 34 66 41
2019 SR (CFIA)-02 31 69 16
2019 SR (CFIA)-03 42 58 12
2018 SR (CFIA) 35 65 40
2018 SR (CFIA)-02 28 72 18

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15
2019 SR (CFIA) 0 100 41
2019 SR (CFIA)-02 0 100 16
2019 SR (CFIA)-03 0 100 12
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 18 82 38
2019 SR (CFIA) 20 80 41
2018 SR (CFIA) 18 83 40
2018 SR (CFIA)-02 28 72 18

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15
2019 SR (CFIA) 0 100 41
2019 SR (CFIA)-02 0 100 16
2019 SR (CFIA)-03 0 100 12
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 17 83 41

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15
2019 SR (CFIA) 0 100 41
2019 SR (CFIA)-02 0 100 16
2019 SR (CFIA)-03 0 100 12
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 27 73 41
2019 SR (CFIA)-02 44 56 16
2018 SR (CFIA) 15 85 40

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 16 84 38
2019 SR (CFIA) 34 66 41
2019 SR (CFIA)-02 31 69 16
2019 SR (CFIA)-04 50 50 10
2018 SR (CFIA) 23 78 40

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 20 80 41
2019 SR (CFIA)-04 0 100 10
2018 SR (CFIA) 15 85 40

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 SR (CFIA) 22 78 41
2019 SR (CFIA)-02 38 63 16
2018 SR (CFIA) 15 85 40
2018 SR (CFIA)-02 28 72 18

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 0 100 38
2020 SR (CFIA)-02 0 100 15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 74 26 38
2020 SR (CFIA)-03 64 36 14
2019 SR (CFIA) 46 54 41
2019 SR (CFIA)-02 44 56 16
2019 SR (CFIA)-03 58 42 12
2018 SR (CFIA) 58 43 40
2018 SR (CFIA)-02 44 56 18

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 28 73 40

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 13 88 40

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 13 88 40

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 30 70 40

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 48 53 40
2018 SR (CFIA)-02 39 61 18

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 0 100 40
2018 SR (CFIA)-02 0 100 18

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 68 33 40
2018 SR (CFIA)-02 67 33 18

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 SR (CFIA) 18 83 40

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 15 16 19 4 2 39 5 56 11 655
2020 SR (CFIA)-02 14 16 20 4 2 39 3 53 12 203
2020 SR (CFIA)-03 17 18 15 4 2 36 8 62 11 249
2020 SR (CFIA)-04 13 13 20 2 2 46 4 52 9 132
2019 SR (CFIA) 14 18 23 4 4 33 4 51 12 682
2019 SR (CFIA)-02 8 17 26 3 4 36 5 43 12 227
2019 SR (CFIA)-03 16 20 19 4 5 32 3 56 14 237
2019 SR (CFIA)-04 15 18 25 5 2 30 5 51 11 140
2018 SR (CFIA) 11 18 24 6 3 33 6 48 14 666
2018 SR (CFIA)-02 9 17 25 8 3 35 4 42 18 234
2018 SR (CFIA)-03 12 18 23 4 4 31 8 49 13 249
2018 SR (CFIA)-04 9 23 23 4 2 32 7 52 10 116
2018 SR (CFIA)-05 19 20 20 4 0 35 2 62 6 54
2017 SR (CFIA) 11 18 21 3 3 40 4 52 10 604
2017 SR (CFIA)-02 10 20 22 4 2 39 4 52 10 218
2017 SR (CFIA)-03 10 16 23 3 4 38 6 46 12 206
2017 SR (CFIA)-04 11 21 18 1 3 43 3 60 6 122
2017 SR (CFIA)-05 15 13 22 0 4 46 0 51 7 54

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 36 19 5 2 9 1 71 8 655
2020 SR (CFIA)-02 26 36 20 5 3 10 0 69 9 203
2020 SR (CFIA)-03 30 36 18 5 2 7 2 72 8 249
2020 SR (CFIA)-04 28 36 16 3 3 14 1 74 7 132
2019 SR (CFIA) 30 35 20 6 2 8 1 70 8 681
2019 SR (CFIA)-02 24 38 20 7 2 8 1 68 10 226
2019 SR (CFIA)-03 34 33 16 5 3 8 1 74 8 237
2019 SR (CFIA)-04 30 32 24 6 2 6 0 66 9 140
2018 SR (CFIA) 23 36 21 6 2 10 1 67 9 664
2018 SR (CFIA)-02 19 34 21 8 2 15 1 63 12 234
2018 SR (CFIA)-03 25 37 21 4 2 9 2 69 7 248
2018 SR (CFIA)-04 23 41 22 4 2 8 1 70 7 115
2018 SR (CFIA)-05 35 35 20 4 0 6 0 75 4 54
2017 SR (CFIA) 25 39 18 4 2 11 1 73 7 605
2017 SR (CFIA)-02 24 39 19 5 1 12 0 71 7 218
2017 SR (CFIA)-03 24 36 17 5 3 12 2 70 10 206
2017 SR (CFIA)-04 28 45 14 2 3 9 1 80 5 123
2017 SR (CFIA)-05 29 35 24 4 2 6 0 69 6 54

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 5 95 651
2020 SR (CFIA)-02 5 95 203
2020 SR (CFIA)-03 4 96 246
2020 SR (CFIA)-04 10 90 131

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 11 89 650
2020 SR (CFIA)-02 13 87 202
2020 SR (CFIA)-03 11 89 247
2020 SR (CFIA)-04 13 87 130
2019 SR (CFIA) 14 86 682
2019 SR (CFIA)-02 13 87 228
2019 SR (CFIA)-03 11 89 237
2019 SR (CFIA)-04 21 79 140
2017 SR (CFIA) 13 87 604
2017 SR (CFIA)-02 14 86 217
2017 SR (CFIA)-03 13 87 206
2017 SR (CFIA)-04 12 88 123
2017 SR (CFIA)-05 11 89 54

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 45 55 73
2020 SR (CFIA)-02 38 62 26
2020 SR (CFIA)-03 46 54 26

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 86 14 74
2020 SR (CFIA)-02 81 19 26
2020 SR (CFIA)-03 92 8 26
2019 SR (CFIA) 91 9 94
2019 SR (CFIA)-02 97 3 30
2019 SR (CFIA)-04 93 7 29
2017 SR (CFIA) 75 25 78
2017 SR (CFIA)-02 68 32 31
2017 SR (CFIA)-03 69 31 26
2017 SR (CFIA)-04 100 0 15

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 58 30 9 2 2 0 0 88 3 64
2020 SR (CFIA)-02 67 29 0 0 5 0 0 95 5 21
2020 SR (CFIA)-03 46 33 17 4 0 0 0 79 4 24
2019 SR (CFIA) 53 34 8 5 0 0 0 87 5 85
2019 SR (CFIA)-02 31 41 21 7 0 0 0 72 7 29
2019 SR (CFIA)-04 78 22 0 0 0 0 0 100 0 27
2017 SR (CFIA) 46 35 5 9 3 2 0 82 12 58
2017 SR (CFIA)-02 52 28 5 5 5 5 0 85 10 21
2017 SR (CFIA)-03 56 33 6 5 0 0 0 89 5 18
2017 SR (CFIA)-04 28 37 7 21 7 0 0 65 28 14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 43 35 8 6 3 2 2 82 9 654
2020 SR (CFIA)-02 32 40 11 7 5 2 2 75 13 204
2020 SR (CFIA)-03 48 32 8 5 1 3 3 85 6 248
2020 SR (CFIA)-04 48 34 5 5 3 2 2 86 8 131
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 42 16 9 4 2 0 71 13 653
2020 SR (CFIA)-02 25 41 18 11 3 2 0 67 15 203
2020 SR (CFIA)-03 33 41 14 7 3 2 0 76 10 248
2020 SR (CFIA)-04 24 44 15 11 4 2 0 70 15 133

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 26 48 10 15 1 0 0 74 16 657
2020 SR (CFIA)-02 24 46 12 17 1 0 0 70 18 204
2020 SR (CFIA)-03 28 49 8 14 2 0 0 76 16 249
2020 SR (CFIA)-04 26 56 5 13 0 0 0 82 13 133

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 26 45 12 14 3 0 0 71 17 655
2020 SR (CFIA)-02 23 46 13 15 3 1 0 69 18 204
2020 SR (CFIA)-03 30 40 12 15 3 0 0 71 17 248
2020 SR (CFIA)-04 26 50 10 13 1 0 0 77 14 133

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 26 50 16 6 1 0 1 77 7 653
2020 SR (CFIA)-02 23 54 15 5 1 0 0 78 7 204
2020 SR (CFIA)-03 29 47 17 5 1 0 1 76 6 247
2020 SR (CFIA)-04 26 50 16 7 0 1 1 77 7 132

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 37 47 8 6 1 1 1 85 7 656
2020 SR (CFIA)-02 29 49 7 10 2 2 1 80 13 203
2020 SR (CFIA)-03 43 44 8 3 0 0 0 88 4 249
2020 SR (CFIA)-04 40 47 6 5 0 2 0 89 5 133

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 58 23 5 1 1 9 3 93 2 656
2020 SR (CFIA)-02 49 25 4 1 1 14 6 93 2 203
2020 SR (CFIA)-03 63 22 4 1 1 8 2 93 2 249
2020 SR (CFIA)-04 59 25 6 2 0 8 0 92 2 133

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 48 41 7 3 1 0 0 90 4 651
2020 SR (CFIA)-02 45 44 6 3 1 1 0 90 4 202
2020 SR (CFIA)-03 51 40 6 2 0 0 0 91 2 247
2020 SR (CFIA)-04 51 38 5 5 0 1 0 89 5 132

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 50 33 7 6 3 0 0 84 9 651
2020 SR (CFIA)-02 43 33 9 9 5 0 0 76 15 201
2020 SR (CFIA)-03 58 28 6 5 2 0 0 87 7 246
2020 SR (CFIA)-04 50 39 5 3 4 0 0 89 7 133

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 48 37 7 5 2 1 0 86 6 654
2020 SR (CFIA)-02 37 44 9 7 3 0 0 81 10 204
2020 SR (CFIA)-03 54 34 7 3 1 2 0 89 4 247
2020 SR (CFIA)-04 50 38 6 4 1 1 0 89 5 133

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 95 5 190
2020 SR (CFIA)-03 92 8 60
2020 SR (CFIA)-04 95 5 74

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 11 35 23 21 9 1 0 46 30 179
2020 SR (CFIA)-03 9 27 24 29 9 2 0 37 39 55
2020 SR (CFIA)-04 9 33 29 22 7 0 0 42 29 69

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 37 49 8 4 2 0 0 87 5 655
2020 SR (CFIA)-02 35 51 9 2 2 0 0 87 4 203
2020 SR (CFIA)-03 41 48 6 3 1 0 0 90 4 248
2020 SR (CFIA)-04 33 48 11 6 2 0 0 81 8 133
2019 SR (CFIA) 32 46 13 6 1 1 0 79 8 679
2019 SR (CFIA)-02 28 48 14 7 1 2 0 77 8 227
2019 SR (CFIA)-03 33 47 10 8 2 0 0 80 9 236
2019 SR (CFIA)-04 35 45 12 5 3 0 0 80 8 139
2018 SR (CFIA) 30 46 13 7 3 1 0 77 10 664
2018 SR (CFIA)-02 24 45 17 7 5 2 0 70 12 232
2018 SR (CFIA)-03 31 51 10 4 3 1 0 83 7 248
2018 SR (CFIA)-04 34 44 9 12 1 1 0 78 13 116
2018 SR (CFIA)-05 45 38 13 2 2 0 0 84 4 55
2017 SR (CFIA) 32 46 11 6 2 2 0 80 8 605
2017 SR (CFIA)-02 24 46 14 10 3 3 0 72 13 218
2017 SR (CFIA)-03 28 52 11 5 2 1 0 82 7 206
2017 SR (CFIA)-04 46 37 9 2 1 4 0 87 4 123
2017 SR (CFIA)-05 46 42 7 0 2 2 0 90 2 54

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 35 34 12 10 8 1 0 70 19 655
2020 SR (CFIA)-02 28 31 16 11 12 2 0 61 24 204
2020 SR (CFIA)-03 39 34 10 10 6 1 0 73 16 248
2020 SR (CFIA)-04 40 37 10 5 8 0 0 77 13 132

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 47 33 11 4 3 2 1 82 7 650
2020 SR (CFIA)-02 36 34 15 5 4 5 0 74 10 204
2020 SR (CFIA)-03 56 31 7 2 1 1 2 89 4 245
2020 SR (CFIA)-04 53 31 11 2 2 1 0 85 4 131

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 28 40 17 10 4 1 0 69 14 655
2020 SR (CFIA)-02 21 37 23 13 5 1 0 58 18 204
2020 SR (CFIA)-03 33 42 12 10 2 0 0 76 12 249
2020 SR (CFIA)-04 30 42 14 8 4 1 0 73 12 132
2019 SR (CFIA) 17 39 20 15 7 1 0 57 23 676
2019 SR (CFIA)-02 15 33 20 22 8 2 0 49 30 225
2019 SR (CFIA)-03 20 44 20 10 6 0 0 64 16 235
2019 SR (CFIA)-04 14 47 16 14 9 0 0 62 22 138
2018 SR (CFIA) 16 41 19 15 9 0 0 57 24 666
2018 SR (CFIA)-02 14 37 19 18 12 1 0 51 29 234
2018 SR (CFIA)-03 18 46 20 10 6 0 0 63 17 248
2018 SR (CFIA)-04 12 48 15 19 6 0 0 60 25 115
2018 SR (CFIA)-05 25 34 21 14 5 0 0 59 20 56
2017 SR (CFIA) 14 42 19 16 8 1 0 56 25 605
2017 SR (CFIA)-02 14 37 20 20 9 1 0 51 29 218
2017 SR (CFIA)-03 13 44 17 16 9 1 0 58 25 206
2017 SR (CFIA)-04 16 47 18 12 7 0 0 63 20 123
2017 SR (CFIA)-05 19 40 20 13 7 0 0 59 21 54

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 18 51 15 13 3 1 0 70 15 190
2020 SR (CFIA)-03 20 50 12 13 5 0 0 70 18 60
2020 SR (CFIA)-04 18 43 20 16 1 1 0 62 18 74
2019 SR (CFIA) 14 49 15 13 4 3 2 67 18 198
2019 SR (CFIA)-03 16 52 17 13 0 2 2 69 13 64
2019 SR (CFIA)-04 13 41 17 14 7 6 1 58 23 69

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 35 30 18 9 6 0 1 66 15 655
2020 SR (CFIA)-02 23 29 26 12 9 0 0 52 22 204
2020 SR (CFIA)-03 40 30 14 9 4 0 2 71 14 249
2020 SR (CFIA)-04 35 35 20 3 6 0 1 70 9 132

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 23 32 22 12 11 0 0 55 23 653
2020 SR (CFIA)-02 25 24 25 11 14 0 0 50 25 204
2020 SR (CFIA)-03 21 34 21 12 11 0 1 55 23 247
2020 SR (CFIA)-04 23 39 15 11 11 0 0 62 23 132
2019 SR (CFIA) 14 29 28 14 14 0 0 44 28 681
2019 SR (CFIA)-02 13 26 29 16 15 0 1 39 32 227
2019 SR (CFIA)-03 13 32 29 14 13 0 0 45 27 237
2019 SR (CFIA)-04 20 29 26 15 10 0 1 49 25 140
2018 SR (CFIA) 10 27 28 15 19 0 1 37 35 667
2018 SR (CFIA)-02 9 25 27 15 23 0 1 34 38 233
2018 SR (CFIA)-03 11 25 27 18 18 0 1 36 36 249
2018 SR (CFIA)-04 9 34 28 13 15 0 2 44 28 116
2018 SR (CFIA)-05 13 32 32 7 16 0 0 45 23 56
2017 SR (CFIA) 13 26 24 17 19 0 1 40 36 605
2017 SR (CFIA)-02 12 23 25 16 22 0 1 36 39 218
2017 SR (CFIA)-03 16 25 21 18 19 0 1 41 38 206
2017 SR (CFIA)-04 12 33 28 13 12 0 1 46 25 123
2017 SR (CFIA)-05 8 30 20 22 20 0 0 37 43 54

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 13 26 29 20 12 0 0 39 32 656
2020 SR (CFIA)-02 14 30 26 21 10 0 0 44 30 204
2020 SR (CFIA)-03 12 27 30 17 13 0 0 40 30 248
2020 SR (CFIA)-04 13 25 26 25 12 0 0 38 37 133
2019 SR (CFIA) 11 29 30 17 13 0 0 40 30 680
2019 SR (CFIA)-02 14 27 33 15 11 0 0 41 26 227
2019 SR (CFIA)-03 10 32 31 15 11 0 0 43 26 235
2019 SR (CFIA)-04 9 34 21 21 15 0 0 42 36 140
2018 SR (CFIA) 11 26 32 19 12 0 0 37 31 666
2018 SR (CFIA)-02 16 27 30 17 10 0 0 43 27 233
2018 SR (CFIA)-03 10 30 30 19 10 0 0 40 30 248
2018 SR (CFIA)-04 8 21 32 22 17 0 1 29 39 116
2018 SR (CFIA)-05 2 14 39 21 21 0 2 16 44 56
2017 SR (CFIA) 11 29 27 18 14 0 1 41 32 604
2017 SR (CFIA)-02 15 26 30 18 10 0 1 42 28 218
2017 SR (CFIA)-03 13 31 27 15 14 0 0 44 29 205
2017 SR (CFIA)-04 4 32 22 23 19 0 0 37 41 123
2017 SR (CFIA)-05 7 24 28 17 20 0 4 33 38 54

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 22 37 24 11 6 0 0 60 16 655
2020 SR (CFIA)-02 26 43 17 7 5 0 0 70 12 203
2020 SR (CFIA)-03 25 38 24 8 4 0 0 64 12 248
2020 SR (CFIA)-04 15 29 30 20 5 0 1 45 25 133
2019 SR (CFIA) 19 36 26 12 6 0 1 56 18 680
2019 SR (CFIA)-02 26 41 20 8 4 0 1 68 12 226
2019 SR (CFIA)-03 23 34 27 10 5 0 1 58 15 236
2019 SR (CFIA)-04 9 36 31 16 8 0 0 45 24 140
2018 SR (CFIA) 17 35 27 13 8 0 1 52 20 664
2018 SR (CFIA)-02 24 38 23 9 6 1 0 63 14 231
2018 SR (CFIA)-03 17 38 26 13 6 0 0 55 19 248
2018 SR (CFIA)-04 8 33 33 13 13 0 1 41 26 116
2018 SR (CFIA)-05 9 14 36 27 13 0 2 24 40 56
2017 SR (CFIA) 16 37 24 14 9 0 1 54 22 605
2017 SR (CFIA)-02 22 40 21 11 4 0 2 63 15 218
2017 SR (CFIA)-03 16 41 25 11 6 0 0 58 18 206
2017 SR (CFIA)-04 9 29 28 19 15 0 0 38 34 123
2017 SR (CFIA)-05 7 31 21 18 21 0 2 40 40 54

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 19 26 24 18 12 1 1 45 30 650
2020 SR (CFIA)-02 17 21 23 23 14 2 1 39 38 204
2020 SR (CFIA)-03 21 30 27 10 11 0 0 52 21 245
2020 SR (CFIA)-04 18 24 26 21 9 0 1 43 31 131
2019 SR (CFIA) 12 25 26 18 19 0 0 37 37 682
2019 SR (CFIA)-02 15 23 25 19 19 0 0 38 37 227
2019 SR (CFIA)-03 12 27 27 16 18 0 0 39 34 237
2019 SR (CFIA)-04 13 25 25 19 18 0 1 38 37 140
2018 SR (CFIA) 12 21 26 21 18 1 1 33 40 662
2018 SR (CFIA)-02 19 19 22 20 17 2 0 39 38 231
2018 SR (CFIA)-03 10 24 28 21 16 1 0 34 38 247
2018 SR (CFIA)-04 9 20 31 19 18 0 3 29 38 115
2018 SR (CFIA)-05 4 11 29 34 23 0 0 14 57 56
2017 SR (CFIA) 12 25 23 19 18 1 1 38 38 605
2017 SR (CFIA)-02 15 24 22 19 17 0 3 41 36 218
2017 SR (CFIA)-03 10 26 26 20 15 1 0 38 36 206
2017 SR (CFIA)-04 8 26 25 18 21 1 1 35 40 123
2017 SR (CFIA)-05 13 22 18 20 24 0 2 36 45 54

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 40 29 15 8 4 1 3 72 12 648
2020 SR (CFIA)-02 45 34 10 4 2 1 3 82 7 202
2020 SR (CFIA)-03 44 28 15 7 4 0 3 74 11 246
2020 SR (CFIA)-04 35 22 21 15 4 2 2 59 19 131
2019 SR (CFIA) 45 28 14 5 4 0 5 77 9 678
2019 SR (CFIA)-02 55 25 12 1 2 0 5 84 3 227
2019 SR (CFIA)-03 47 30 13 3 3 0 6 81 5 236
2019 SR (CFIA)-04 39 28 13 9 5 0 4 71 15 137
2018 SR (CFIA) 42 27 14 6 4 0 7 74 10 662
2018 SR (CFIA)-02 47 28 13 4 3 0 6 79 7 232
2018 SR (CFIA)-03 48 23 13 5 3 0 8 77 8 249
2018 SR (CFIA)-04 33 31 15 7 6 0 8 69 14 113
2018 SR (CFIA)-05 24 29 20 13 11 0 4 55 25 55
2017 SR (CFIA) 37 31 15 6 3 0 7 74 10 604
2017 SR (CFIA)-02 42 34 13 3 0 0 7 82 4 218
2017 SR (CFIA)-03 40 28 13 7 4 0 7 74 12 205
2017 SR (CFIA)-04 31 33 18 7 3 1 7 70 11 123
2017 SR (CFIA)-05 22 30 22 13 5 0 7 56 20 54

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 18 29 28 15 9 0 0 48 24 657
2020 SR (CFIA)-02 20 33 23 13 10 0 0 53 24 204
2020 SR (CFIA)-03 23 26 30 14 8 0 0 49 22 249
2020 SR (CFIA)-04 14 24 30 24 8 0 0 38 32 133
2019 SR (CFIA) 25 32 23 11 9 0 0 57 19 680
2019 SR (CFIA)-02 29 32 21 9 8 0 0 62 17 226
2019 SR (CFIA)-03 27 34 25 8 6 0 0 61 14 236
2019 SR (CFIA)-04 22 31 23 13 11 0 0 53 24 140
2018 SR (CFIA) 22 30 25 13 10 0 0 52 23 661
2018 SR (CFIA)-02 26 27 21 12 14 0 0 53 26 230
2018 SR (CFIA)-03 22 30 30 11 7 0 1 53 17 246
2018 SR (CFIA)-04 20 29 23 16 10 0 1 50 27 116
2018 SR (CFIA)-05 11 36 25 14 14 0 0 46 29 56
2017 SR (CFIA) 17 37 24 14 7 0 0 54 22 601
2017 SR (CFIA)-02 21 36 23 11 9 0 0 57 20 215
2017 SR (CFIA)-03 17 37 24 15 7 0 0 54 22 205
2017 SR (CFIA)-04 12 40 25 16 7 0 0 52 23 123
2017 SR (CFIA)-05 11 39 24 22 4 0 0 50 26 54

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 22 26 23 14 12 0 4 50 27 653
2020 SR (CFIA)-02 20 27 21 14 14 0 4 49 29 204
2020 SR (CFIA)-03 22 26 20 16 12 0 4 50 29 247
2020 SR (CFIA)-04 22 22 24 17 13 0 2 45 31 133

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 27 42 19 7 4 0 0 70 11 655
2020 SR (CFIA)-02 24 43 21 5 6 0 0 67 11 204
2020 SR (CFIA)-03 34 42 16 6 2 0 0 76 8 248
2020 SR (CFIA)-04 24 42 19 10 4 1 1 67 14 133
2019 SR (CFIA) 21 40 25 10 4 0 0 61 14 679
2019 SR (CFIA)-02 21 41 24 7 6 1 0 62 13 227
2019 SR (CFIA)-03 26 42 19 9 3 0 0 68 12 236
2019 SR (CFIA)-04 16 35 30 17 2 0 0 50 19 139
2018 SR (CFIA) 16 39 27 12 5 1 1 56 17 663
2018 SR (CFIA)-02 17 39 21 18 3 1 1 57 22 230
2018 SR (CFIA)-03 19 39 26 9 5 1 1 59 14 248
2018 SR (CFIA)-04 9 38 34 13 5 1 0 47 18 116
2018 SR (CFIA)-05 14 41 36 0 7 0 2 56 7 56
2017 SR (CFIA) 19 38 27 10 6 0 1 57 16 600
2017 SR (CFIA)-02 23 31 30 10 4 0 1 55 14 215
2017 SR (CFIA)-03 21 38 23 10 7 0 0 60 17 205
2017 SR (CFIA)-04 10 46 29 8 6 0 2 56 14 123
2017 SR (CFIA)-05 17 40 19 13 9 0 2 58 23 53

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 18 37 25 13 7 0 0 55 20 654
2020 SR (CFIA)-02 18 37 27 11 7 0 0 55 18 203
2020 SR (CFIA)-03 21 35 23 15 6 0 0 56 21 248
2020 SR (CFIA)-04 15 42 25 12 6 0 0 57 18 133
2019 SR (CFIA) 12 35 30 15 8 1 0 48 22 680
2019 SR (CFIA)-02 17 30 29 14 9 1 0 48 23 227
2019 SR (CFIA)-03 14 38 29 13 6 0 0 52 19 236
2019 SR (CFIA)-04 5 36 34 18 7 0 0 41 25 140
2018 SR (CFIA) 13 31 32 15 8 0 0 44 23 659
2018 SR (CFIA)-02 21 30 29 15 5 0 0 51 20 226
2018 SR (CFIA)-03 12 32 33 13 9 0 0 44 22 248
2018 SR (CFIA)-04 7 31 32 21 9 0 0 38 30 116
2018 SR (CFIA)-05 4 36 38 16 7 0 0 39 23 56
2017 SR (CFIA) 12 32 29 17 11 1 0 43 28 599
2017 SR (CFIA)-02 17 38 23 14 8 1 0 55 22 215
2017 SR (CFIA)-03 10 29 31 18 12 0 0 40 30 205
2017 SR (CFIA)-04 9 26 31 23 11 0 0 34 34 122
2017 SR (CFIA)-05 2 31 37 15 15 0 0 32 30 53

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 25 38 20 11 5 0 0 64 16 653
2020 SR (CFIA)-02 22 36 25 11 5 0 0 59 16 203
2020 SR (CFIA)-03 30 39 16 11 4 0 0 69 15 248
2020 SR (CFIA)-04 22 44 20 8 5 0 0 66 14 132
2019 SR (CFIA) 22 35 21 14 7 0 0 58 21 680
2019 SR (CFIA)-02 26 31 22 12 8 1 0 57 20 227
2019 SR (CFIA)-03 27 36 17 13 6 0 0 64 19 236
2019 SR (CFIA)-04 13 38 24 19 6 0 0 51 24 139
2018 SR (CFIA) 19 33 26 15 7 0 0 52 22 660
2018 SR (CFIA)-02 17 34 27 17 5 0 0 52 22 230
2018 SR (CFIA)-03 26 29 28 10 7 0 1 55 17 245
2018 SR (CFIA)-04 11 38 19 19 13 0 0 49 32 116
2018 SR (CFIA)-05 13 38 25 18 7 0 0 50 25 56
2017 SR (CFIA) 17 38 23 14 8 0 0 55 21 600
2017 SR (CFIA)-02 20 36 26 12 7 0 0 56 18 215
2017 SR (CFIA)-03 18 40 19 16 7 0 0 58 23 205
2017 SR (CFIA)-04 14 36 25 15 10 0 1 50 25 123
2017 SR (CFIA)-05 13 40 23 15 10 0 0 53 25 53

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 44 30 15 7 4 0 0 74 11 647
2020 SR (CFIA)-02 31 34 19 8 8 1 1 66 16 200
2020 SR (CFIA)-03 53 28 10 8 1 0 0 81 9 247
2020 SR (CFIA)-04 47 26 17 7 3 0 0 73 10 131
2019 SR (CFIA) 41 31 16 6 5 0 1 73 11 679
2019 SR (CFIA)-02 33 29 19 10 7 1 1 64 17 225
2019 SR (CFIA)-03 50 30 12 5 3 0 0 80 8 236
2019 SR (CFIA)-04 39 36 17 4 4 0 0 76 7 140

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 25 34 26 10 5 0 0 59 15 654
2020 SR (CFIA)-02 22 32 30 10 6 0 0 53 17 203
2020 SR (CFIA)-03 29 31 27 7 5 0 0 61 13 248
2020 SR (CFIA)-04 25 39 23 11 2 0 0 64 14 133

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 20 31 23 16 11 0 0 51 26 655
2020 SR (CFIA)-02 18 26 22 19 15 0 0 44 34 204
2020 SR (CFIA)-03 19 34 25 12 9 0 0 53 21 249
2020 SR (CFIA)-04 23 34 20 16 8 0 0 57 23 132
2019 SR (CFIA) 21 32 21 15 11 0 0 53 26 679
2019 SR (CFIA)-02 16 27 21 17 19 0 0 43 36 227
2019 SR (CFIA)-03 23 35 20 13 9 0 0 58 21 234
2019 SR (CFIA)-04 23 31 22 16 7 0 1 55 23 140
2018 SR (CFIA) 17 28 26 18 11 0 0 45 29 661
2018 SR (CFIA)-02 17 29 23 18 12 0 0 46 30 229
2018 SR (CFIA)-03 20 27 23 16 13 0 1 47 29 247
2018 SR (CFIA)-04 12 31 27 20 10 0 0 43 30 116
2018 SR (CFIA)-05 11 29 41 14 5 0 0 39 20 56
2017 SR (CFIA) 18 32 26 14 8 0 2 51 23 599
2017 SR (CFIA)-02 17 33 28 12 8 0 2 52 20 215
2017 SR (CFIA)-03 20 32 21 14 12 0 1 53 26 204
2017 SR (CFIA)-04 19 24 29 21 5 0 2 44 26 123
2017 SR (CFIA)-05 15 42 24 11 6 0 2 58 17 53

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 48 33 14 4 1 0 1 81 5 655
2020 SR (CFIA)-02 44 36 14 5 1 0 0 80 6 202
2020 SR (CFIA)-03 45 36 14 3 1 0 1 82 4 249
2020 SR (CFIA)-04 54 29 14 2 2 0 0 83 3 133
2019 SR (CFIA) 53 28 11 5 2 0 0 81 7 678
2019 SR (CFIA)-02 48 29 15 6 2 0 0 77 8 227
2019 SR (CFIA)-03 55 27 10 6 2 0 0 82 8 235
2019 SR (CFIA)-04 59 28 9 3 1 0 0 88 4 138
2018 SR (CFIA) 48 28 13 7 3 0 1 77 10 657
2018 SR (CFIA)-02 44 30 12 10 4 0 0 74 14 228
2018 SR (CFIA)-03 53 23 14 6 2 0 2 78 8 246
2018 SR (CFIA)-04 47 29 14 8 0 0 2 78 8 116
2018 SR (CFIA)-05 52 35 7 0 4 0 2 89 4 54
2017 SR (CFIA) 54 28 11 3 3 0 1 83 6 604
2017 SR (CFIA)-02 52 30 11 3 2 0 2 84 5 218
2017 SR (CFIA)-03 52 29 12 3 3 0 0 81 7 206
2017 SR (CFIA)-04 58 23 14 2 2 0 2 82 4 122
2017 SR (CFIA)-05 59 30 6 2 4 0 0 89 6 54

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 24 41 22 8 5 0 0 65 13 649
2020 SR (CFIA)-02 27 38 20 10 5 0 0 65 15 202
2020 SR (CFIA)-03 23 39 24 8 5 0 0 63 13 246
2020 SR (CFIA)-04 19 47 23 8 3 0 0 66 11 132

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 69 19 5 1 1 1 4 93 2 650
2020 SR (CFIA)-02 67 21 6 0 1 1 3 92 2 201
2020 SR (CFIA)-03 72 17 3 2 0 0 5 95 2 246
2020 SR (CFIA)-04 66 20 6 2 2 1 5 90 3 133
2019 SR (CFIA) 76 12 4 1 1 1 5 93 2 678
2019 SR (CFIA)-02 70 13 7 1 2 1 5 89 3 227
2019 SR (CFIA)-03 78 13 3 1 0 0 4 95 2 236
2019 SR (CFIA)-04 77 12 3 1 0 0 7 95 2 138
2018 SR (CFIA) 70 15 5 3 2 1 4 89 6 662
2018 SR (CFIA)-02 67 15 8 3 3 1 2 85 7 230
2018 SR (CFIA)-03 69 15 4 4 1 2 6 91 5 247
2018 SR (CFIA)-04 73 16 4 3 1 0 3 92 4 116
2018 SR (CFIA)-05 73 14 2 4 0 0 7 94 4 56

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 79 10 4 1 2 1 2 92 4 652
2020 SR (CFIA)-02 74 15 2 0 3 1 3 94 4 202
2020 SR (CFIA)-03 83 7 4 1 2 1 2 93 3 247
2020 SR (CFIA)-04 78 10 5 2 2 2 1 90 5 132
2019 SR (CFIA) 74 12 7 2 3 0 1 87 6 681
2019 SR (CFIA)-02 66 19 7 2 4 0 1 87 6 228
2019 SR (CFIA)-03 77 11 6 2 3 0 2 89 5 236
2019 SR (CFIA)-04 78 5 9 4 2 0 2 85 6 139
2018 SR (CFIA) 69 14 6 3 4 1 2 86 7 662
2018 SR (CFIA)-02 65 17 8 5 3 1 1 83 9 231
2018 SR (CFIA)-03 72 10 7 2 5 1 3 86 8 246
2018 SR (CFIA)-04 72 19 4 1 2 1 1 93 3 116
2018 SR (CFIA)-05 73 13 4 2 4 0 5 91 6 56
2017 SR (CFIA) 72 14 5 3 3 1 2 89 6 603
2017 SR (CFIA)-02 66 17 5 4 2 2 4 88 6 218
2017 SR (CFIA)-03 69 17 6 2 4 0 1 88 6 206
2017 SR (CFIA)-04 79 7 3 3 3 0 4 90 6 122
2017 SR (CFIA)-05 85 6 0 6 4 0 0 90 10 53

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 64 23 8 3 1 1 1 89 3 647
2020 SR (CFIA)-02 53 32 8 3 1 1 1 87 5 201
2020 SR (CFIA)-03 66 20 10 2 0 0 1 88 3 243
2020 SR (CFIA)-04 71 20 5 2 2 1 1 92 4 133
2019 SR (CFIA) 52 32 10 4 2 0 0 84 6 678
2019 SR (CFIA)-02 42 35 11 7 3 1 0 79 10 226
2019 SR (CFIA)-03 52 35 9 2 1 0 1 88 3 236
2019 SR (CFIA)-04 64 23 9 1 2 0 0 87 4 138
2018 SR (CFIA) 50 30 12 4 2 0 1 82 7 664
2018 SR (CFIA)-02 43 33 15 4 3 0 0 77 7 233
2018 SR (CFIA)-03 52 27 11 6 2 0 1 80 8 247
2018 SR (CFIA)-04 54 31 8 3 2 0 2 87 5 116
2018 SR (CFIA)-05 57 34 5 2 0 0 2 93 2 56
2017 SR (CFIA) 52 32 9 4 2 0 2 85 6 602
2017 SR (CFIA)-02 44 37 12 4 1 0 1 82 6 218
2017 SR (CFIA)-03 52 30 9 3 4 0 2 84 7 205
2017 SR (CFIA)-04 63 25 4 4 1 0 3 91 5 121
2017 SR (CFIA)-05 56 33 6 2 2 0 2 90 4 54

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 65 20 7 4 3 0 1 85 7 652
2020 SR (CFIA)-02 52 32 7 5 4 1 1 84 9 200
2020 SR (CFIA)-03 71 14 6 4 2 0 1 87 7 249
2020 SR (CFIA)-04 69 18 5 5 3 0 0 87 8 132
2019 SR (CFIA) 58 23 10 3 5 0 0 82 8 678
2019 SR (CFIA)-02 50 26 12 5 6 1 1 77 11 227
2019 SR (CFIA)-03 66 20 9 2 3 0 0 87 5 235
2019 SR (CFIA)-04 57 24 9 4 7 0 0 80 10 138
2018 SR (CFIA) 51 24 12 7 5 0 1 77 12 662
2018 SR (CFIA)-02 48 25 13 8 5 0 0 73 13 232
2018 SR (CFIA)-03 54 23 12 4 5 0 2 79 9 246
2018 SR (CFIA)-04 46 29 13 10 2 1 0 75 11 115
2018 SR (CFIA)-05 59 23 4 9 4 0 2 84 13 56
2017 SR (CFIA) 54 24 9 6 4 0 2 80 10 603
2017 SR (CFIA)-02 48 25 13 7 4 1 2 75 11 218
2017 SR (CFIA)-03 55 26 9 3 5 0 1 83 9 206
2017 SR (CFIA)-04 62 21 6 5 3 0 3 86 8 122
2017 SR (CFIA)-05 56 19 7 10 8 0 0 75 17 53

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 57 11 4 2 1 0 24 91 4 654
2020 SR (CFIA)-02 53 7 1 1 0 0 37 97 2 201
2020 SR (CFIA)-03 61 8 6 3 0 0 22 88 4 249
2020 SR (CFIA)-04 53 20 2 5 2 1 19 90 8 133
2019 SR (CFIA) 51 15 6 2 2 0 24 87 4 681
2019 SR (CFIA)-02 47 9 3 1 2 1 37 90 5 227
2019 SR (CFIA)-03 53 14 7 2 1 0 23 87 4 237
2019 SR (CFIA)-04 54 22 7 1 3 0 13 87 5 139
2018 SR (CFIA) 45 11 7 2 1 0 34 85 5 661
2018 SR (CFIA)-02 42 6 3 1 0 0 47 91 2 232
2018 SR (CFIA)-03 45 11 7 3 1 0 32 83 7 246
2018 SR (CFIA)-04 50 11 10 2 4 0 25 80 7 114
2018 SR (CFIA)-05 41 36 14 2 2 0 5 81 4 56
2017 SR (CFIA) 44 14 7 2 2 0 31 85 5 604
2017 SR (CFIA)-02 41 8 5 2 0 0 43 88 3 218
2017 SR (CFIA)-03 46 12 6 1 4 0 31 84 7 206
2017 SR (CFIA)-04 49 21 8 2 1 0 19 86 4 123
2017 SR (CFIA)-05 40 34 15 2 2 0 8 80 4 53

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 61 23 9 3 1 0 2 87 4 657
2020 SR (CFIA)-02 49 34 11 3 1 0 2 84 4 204
2020 SR (CFIA)-03 69 19 5 2 0 1 3 92 3 249
2020 SR (CFIA)-04 65 17 11 4 1 0 4 84 5 133
2019 SR (CFIA) 58 26 10 3 1 0 2 86 5 680
2019 SR (CFIA)-02 47 32 13 4 2 1 2 81 6 226
2019 SR (CFIA)-03 64 24 7 3 1 0 2 90 3 237
2019 SR (CFIA)-04 63 21 10 4 1 0 1 85 5 139
2018 SR (CFIA) 55 27 8 4 1 1 4 86 5 659
2018 SR (CFIA)-02 42 33 13 4 2 1 5 80 6 230
2018 SR (CFIA)-03 62 25 5 4 0 0 4 91 4 246
2018 SR (CFIA)-04 62 22 8 5 0 1 3 86 5 115
2018 SR (CFIA)-05 62 24 5 4 4 0 2 87 7 55
2017 SR (CFIA) 57 24 9 3 1 0 6 87 3 601
2017 SR (CFIA)-02 46 29 12 4 0 0 7 82 5 216
2017 SR (CFIA)-03 65 20 7 3 1 0 4 90 3 205
2017 SR (CFIA)-04 61 23 7 2 0 0 7 90 2 123
2017 SR (CFIA)-05 59 24 11 2 2 0 2 84 4 53

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 72 18 4 3 1 0 1 92 4 650
2020 SR (CFIA)-02 64 25 4 3 3 1 1 91 5 200
2020 SR (CFIA)-03 71 16 6 3 2 0 2 89 5 247
2020 SR (CFIA)-04 80 16 1 3 0 0 1 96 3 132
2019 SR (CFIA) 69 16 6 3 4 0 2 87 7 681
2019 SR (CFIA)-02 62 21 8 4 4 1 0 84 8 228
2019 SR (CFIA)-03 67 15 5 5 5 0 3 84 10 237
2019 SR (CFIA)-04 78 13 5 1 1 0 2 93 2 139
2018 SR (CFIA) 65 17 6 3 5 0 4 86 9 664
2018 SR (CFIA)-02 56 21 7 4 7 0 4 81 12 232
2018 SR (CFIA)-03 63 17 5 4 6 0 4 84 11 247
2018 SR (CFIA)-04 78 10 4 0 3 1 3 92 4 116
2018 SR (CFIA)-05 77 18 2 0 0 0 4 98 0 56
2017 SR (CFIA) 64 19 5 3 4 0 4 87 7 602
2017 SR (CFIA)-02 59 23 6 2 6 0 5 86 8 217
2017 SR (CFIA)-03 61 19 6 6 6 0 2 82 12 205
2017 SR (CFIA)-04 72 15 4 2 0 0 7 94 2 123
2017 SR (CFIA)-05 77 17 4 0 0 0 2 96 0 53

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 41 34 15 6 2 0 1 76 9 656
2020 SR (CFIA)-02 40 37 14 6 2 0 0 77 9 204
2020 SR (CFIA)-03 40 31 16 8 4 0 1 72 11 248
2020 SR (CFIA)-04 41 35 17 5 1 0 1 77 6 133
2019 SR (CFIA) 47 34 13 4 1 0 1 82 5 681
2019 SR (CFIA)-02 45 36 11 4 2 0 2 82 6 228
2019 SR (CFIA)-03 47 31 15 4 1 0 2 79 5 236
2019 SR (CFIA)-04 49 37 12 2 1 0 0 86 3 139
2018 SR (CFIA) 43 32 15 5 2 1 2 77 7 661
2018 SR (CFIA)-02 42 30 16 6 2 1 2 75 8 231
2018 SR (CFIA)-03 38 37 14 6 1 0 4 78 8 245
2018 SR (CFIA)-04 48 28 16 3 4 0 1 77 7 116
2018 SR (CFIA)-05 50 30 16 0 4 0 0 80 4 56
2017 SR (CFIA) 46 34 12 3 1 0 3 83 4 601
2017 SR (CFIA)-02 44 36 13 3 0 0 4 83 3 216
2017 SR (CFIA)-03 45 35 12 4 1 0 2 82 6 205
2017 SR (CFIA)-04 56 23 14 2 1 0 3 82 3 123
2017 SR (CFIA)-05 40 52 6 0 2 0 0 92 2 53

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 22 45 23 7 3 0 0 68 9 656
2020 SR (CFIA)-02 18 46 24 8 3 0 0 64 12 204
2020 SR (CFIA)-03 21 44 27 6 3 0 0 65 8 248
2020 SR (CFIA)-04 29 44 19 7 2 0 0 72 9 133

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 10 35 38 14 3 0 0 45 17 656
2020 SR (CFIA)-02 9 35 38 14 3 0 0 44 17 203
2020 SR (CFIA)-03 10 36 37 13 3 0 0 47 16 249
2020 SR (CFIA)-04 12 31 43 11 4 0 0 43 14 133
2019 SR (CFIA) 10 35 39 12 4 0 0 45 16 683
2019 SR (CFIA)-02 10 37 38 11 4 0 0 47 15 228
2019 SR (CFIA)-03 12 37 40 9 2 0 0 49 11 237
2019 SR (CFIA)-04 7 34 40 15 4 0 0 41 19 140
2018 SR (CFIA) 8 30 43 14 5 0 0 38 19 667
2018 SR (CFIA)-02 10 32 41 12 5 0 0 42 17 234
2018 SR (CFIA)-03 9 31 43 12 5 0 0 41 17 248
2018 SR (CFIA)-04 4 27 46 16 8 0 0 31 23 116
2018 SR (CFIA)-05 5 25 41 25 4 0 0 30 29 56
2017 SR (CFIA) 7 30 41 15 6 0 0 38 21 605
2017 SR (CFIA)-02 9 32 41 15 4 0 0 40 18 218
2017 SR (CFIA)-03 8 29 42 13 7 0 0 37 20 206
2017 SR (CFIA)-04 5 31 44 12 7 1 0 37 19 123
2017 SR (CFIA)-05 2 28 37 26 8 0 0 30 33 54

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 11 21 42 21 5 0 0 26 31 655
2020 SR (CFIA)-02 13 15 45 22 4 0 0 27 28 202
2020 SR (CFIA)-03 10 21 39 23 7 0 0 30 31 249
2020 SR (CFIA)-04 8 23 47 20 4 0 0 23 30 133
2019 SR (CFIA) 9 19 42 23 6 0 0 29 29 676
2019 SR (CFIA)-02 10 17 40 27 5 0 0 33 27 224
2019 SR (CFIA)-03 6 17 44 25 7 0 0 32 24 236
2019 SR (CFIA)-04 11 20 47 17 5 0 0 22 31 138
2018 SR (CFIA) 9 22 39 24 6 0 0 30 31 663
2018 SR (CFIA)-02 8 18 41 23 10 0 0 33 26 231
2018 SR (CFIA)-03 8 21 38 26 6 0 0 33 29 247
2018 SR (CFIA)-04 12 27 39 21 2 0 0 22 39 116
2018 SR (CFIA)-05 9 30 34 21 5 0 0 27 39 56
2017 SR (CFIA) 7 22 43 21 7 0 0 28 29 603
2017 SR (CFIA)-02 5 18 42 28 6 0 0 35 23 218
2017 SR (CFIA)-03 8 20 43 18 10 0 0 28 28 204
2017 SR (CFIA)-04 9 24 42 22 3 0 0 25 33 123
2017 SR (CFIA)-05 6 33 50 2 9 0 0 11 39 54
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 44 35 21 0 44 56 657
2020 SR (CFIA)-02 35 44 21 0 55 45 204
2020 SR (CFIA)-03 47 31 21 0 40 60 249
2020 SR (CFIA)-04 46 32 23 0 41 59 133

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 SR (CFIA) 27 73 286
2020 SR (CFIA)-02 21 79 72
2020 SR (CFIA)-03 35 65 118
2020 SR (CFIA)-04 23 77 61

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 41 24 15 6 7 0 6 70 14 656
2020 SR (CFIA)-02 36 31 12 8 7 0 6 71 16 204
2020 SR (CFIA)-03 41 24 16 7 5 1 7 70 13 248
2020 SR (CFIA)-04 47 20 17 4 8 0 5 71 12 133
2019 SR (CFIA) 39 21 18 7 8 1 7 64 17 673
2019 SR (CFIA)-02 36 22 17 7 9 1 8 63 18 224
2019 SR (CFIA)-03 41 19 19 7 8 0 6 64 16 235
2019 SR (CFIA)-04 36 23 16 7 9 1 7 64 18 140
2018 SR (CFIA) 35 20 18 9 10 1 7 60 21 663
2018 SR (CFIA)-02 32 22 19 9 10 2 6 59 20 233
2018 SR (CFIA)-03 33 20 18 9 11 0 9 58 22 246
2018 SR (CFIA)-04 39 18 17 9 10 0 6 61 20 115
2018 SR (CFIA)-05 39 18 18 4 11 0 11 64 16 56

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 5 16 17 24 35 0 2 22 61 286
2020 SR (CFIA)-02 3 17 17 28 33 0 3 20 63 72
2020 SR (CFIA)-03 8 18 17 25 31 1 1 26 57 118
2020 SR (CFIA)-04 5 11 21 21 39 0 2 17 62 61

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 SR (CFIA) 2 12 15 23 47 0 1 14 70 286
2020 SR (CFIA)-02 4 11 17 25 42 0 1 15 68 72
2020 SR (CFIA)-03 3 14 19 19 45 0 1 16 65 118
2020 SR (CFIA)-04 2 10 11 25 52 0 0 11 77 61
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