2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - PH

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	36	50	6	4	5	0	86	9	60
2020	PH-01	28	40	15	7	10	0	68	16	32
2019	PH	30	55	9	3	4	0	84	7	58
2019	PH-01	27	44	17	7	5	0	71	12	33
2018	PH	22	47	13	14	4	0	69	18	49
2018	PH-01	38	44	11	7	0	0	82	7	23
2017	PH	27	52	9	6	5	0	79	12	56
2017	PH-01	31	45	11	6	8	0	75	14	28
2017	PH-03	30	42	7	14	7	0	73	21	14
2014	PH	34	49	8	5	1	2	85	7	59
2014	PH-01	32	49	12	3	0	4	85	3	33
2014	PH-03	25	61	0	14	0	0	86	14	12

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	35	39	11	12	3	0	74	16	60
2020	PH-01	18	38	16	18	10	0	56	28	32
2019	PH	18	38	31	5	8	0	56	13	59
2019	PH-01	24	21	45	5	5	0	45	10	34
2018	PH	23	43	17	10	7	0	66	17	49
2018	PH-01	25	44	17	11	3	0	69	14	23
2017	PH	10	54	19	5	10	2	66	15	57
2017	PH-01	13	50	24	3	10	0	63	13	29
2017	PH-03	8	51	21	0	21	0	59	21	14

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	64	30	4	0	1	95	1	59
2020	PH-01	48	37	12	0	3	85	3	31
2019	PH	48	46	5	1	0	94	1	59
2019	PH-01	62	24	12	2	0	86	2	34
2018	PH	51	40	5	4	0	91	4	49
2018	PH-01	56	41	3	0	0	97	0	23
2017	PH	49	42	5	0	3	91	3	56
2017	PH-01	42	44	11	0	4	85	4	28
2017	PH-03	44	49	0	0	7	93	7	14
2014	PH	56	40	3	0	1	96	1	59
2014	PH-01	56	41	3	0	0	97	0	33
2014	PH-03	54	46	0	0	0	100	0	12

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	48	43	5	2	0	1	93	2	60
2020	PH-01	28	49	13	6	0	4	80	6	32
2019	PH	31	57	6	3	2	0	88	6	59
2019	PH-01	29	48	14	5	5	0	76	10	34
2018	PH	36	49	9	6	0	0	84	6	49
2018	PH-01	42	44	7	7	0	0	85	7	23
2017	PH	37	49	7	3	3	0	86	7	56
2017	PH-01	38	47	7	4	4	0	85	8	28
2017	PH-03	30	42	14	7	7	0	73	14	14
2014	PH	42	45	10	1	1	0	88	3	59
2014	PH-01	45	47	8	0	0	0	92	0	33
2014	PH-03	25	57	11	7	0	0	82	7	12

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	37	35	14	8	6	0	0	72	14	60
2020	PH-01	25	29	24	9	13	0	0	54	22	32
2019	PH	27	30	27	8	8	0	0	57	16	59
2019	PH-01	26	26	31	12	5	0	0	52	17	34
2018	PH	37	27	17	13	7	0	0	63	20	47
2018	PH-01	38	23	13	25	0	0	0	62	25	23
2017	PH	23	41	22	7	7	0	0	64	14	57
2017	PH-01	24	38	24	7	7	0	0	62	14	29
2017	PH-03	14	38	27	7	14	0	0	52	21	14
2014	PH	30	28	25	10	4	1	1	59	15	59
2014	PH-01	25	30	32	7	0	3	3	59	7	33
2014	PH-03	18	32	14	22	14	0	0	50	36	12

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	38	39	8	10	5	0	77	15	60
2020	PH-01	28	32	18	13	10	0	60	22	32
2019	PH	30	29	27	4	9	1	59	14	57
2019	PH-01	29	29	32	5	2	2	60	7	33
2018	PH	33	27	11	24	4	0	61	28	48
2018	PH-01	38	33	3	25	0	0	71	25	23
2017	PH	25	45	19	5	5	0	70	10	56
2017	PH-01	25	43	21	8	4	0	68	11	28
2017	PH-03	21	45	14	7	14	0	66	21	14
2014	PH	30	36	22	6	6	0	66	12	59
2014	PH-01	25	40	28	7	0	0	65	7	33
2014	PH-03	18	39	18	0	25	0	57	25	12

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	31	30	14	11	6	7	1	67	18	60
2020	PH-01	28	21	9	15	16	7	3	55	35	32
2019	PH	28	23	22	5	15	4	2	55	21	59
2019	PH-01	29	10	31	5	14	9	2	43	22	34
2018	PH	33	20	18	9	17	2	0	55	27	48
2018	PH-01	31	24	13	14	11	7	0	59	26	23
2017	PH	22	26	23	10	12	4	3	51	24	57
2017	PH-01	24	17	34	7	14	4	0	43	22	29
2017	PH-03	14	23	15	27	14	0	7	40	44	14
2014	PH	33	24	21	7	7	4	4	62	15	59
2014	PH-01	36	21	17	7	4	8	7	67	13	33
2014	PH-03	25	18	32	7	18	0	0	43	25	12

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	45	27	10	9	3	5	76	13	59
2020	PH-01	29	26	21	13	4	7	60	17	32
2019	PH	35	33	19	3	6	3	71	10	59
2019	PH-01	31	19	31	7	5	7	54	13	34

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	49	29	8	7	7	0	77	15	59
2020	PH-01	29	29	22	6	14	0	58	20	31
2019	PH	34	31	12	20	3	0	65	23	59
2019	PH-01	24	36	17	19	5	0	60	24	34
2018	PH	26	30	24	18	2	0	56	20	48
2018	PH-01	33	41	15	7	4	0	74	11	22
2017	PH	17	42	19	10	10	2	60	20	57
2017	PH-01	18	45	21	10	7	0	63	17	29
2017	PH-03	20	51	8	14	7	0	71	21	14
2014	PH	31	38	13	13	4	0	69	18	59
2014	PH-01	36	47	8	7	3	0	83	9	33
2014	PH-03	25	36	18	14	7	0	61	21	12

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	48	27	16	2	5	0	1	76	8	59
2020	PH-01	34	23	27	3	11	0	3	58	14	32
2019	PH	39	31	12	11	7	0	0	70	18	59
2019	PH-01	31	38	14	10	7	0	0	69	17	34
2018	PH	30	35	20	8	5	2	0	66	13	48
2018	PH-01	26	41	22	0	4	8	0	72	4	22
2017	PH	22	43	15	7	12	0	2	66	19	57
2017	PH-01	21	52	10	7	10	0	0	72	17	29
2017	PH-03	20	38	21	14	7	0	0	59	21	14
2014	PH	44	27	19	7	3	0	0	71	10	59
2014	PH-01	53	21	23	3	0	0	0	75	3	33
2014	PH-03	32	18	36	0	14	0	0	50	14	12

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	30	28	26	8	1	5	2	62	10	59
2020	PH-01	15	32	24	7	4	13	6	58	13	32
2019	PH	26	25	21	7	12	8	0	57	21	59
2019	PH-01	22	26	12	14	7	19	0	59	26	34
2018	PH	27	30	23	2	9	8	1	62	13	49
2018	PH-01	24	35	13	0	0	25	3	82	0	23
2017	PH	23	39	12	6	5	12	2	73	13	57
2017	PH-01	23	42	10	3	0	18	4	83	4	29
2017	PH-03	15	51	7	14	7	7	0	70	22	14
2014	PH	22	33	14	12	11	9	0	59	25	59
2014	PH-01	17	40	5	15	7	16	0	68	25	33
2014	PH-03	25	25	25	11	14	0	0	50	25	12

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	31	24	26	12	5	1	1	56	17	59
2020	PH-01	18	26	28	15	7	3	3	47	23	32
2019	PH	23	33	18	8	15	3	0	58	24	58
2019	PH-01	19	31	17	12	14	7	0	54	28	34
2018	PH	20	29	27	12	9	1	1	50	22	49
2018	PH-01	13	56	14	11	0	3	3	74	11	23
2017	PH	12	45	15	14	7	6	2	61	22	56
2017	PH-01	15	39	11	17	3	11	4	63	24	28
2017	PH-03	7	51	29	7	7	0	0	58	14	14
2014	PH	16	35	17	19	8	6	0	54	28	59
2014	PH-01	9	45	12	15	7	12	0	62	24	33
2014	PH-03	25	14	18	29	14	0	0	39	43	12

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	28	27	18	12	9	5	1	59	22	60
2020	PH-01	18	26	15	25	10	3	3	47	37	32
2019	PH	21	27	22	9	14	6	0	51	25	59
2019	PH-01	17	21	19	17	12	14	0	45	33	34
2018	PH	16	26	26	16	10	5	1	44	28	49
2018	PH-01	7	42	17	11	7	14	3	58	22	23
2017	PH	10	32	18	15	12	11	2	48	31	57
2017	PH-01	7	30	14	13	13	18	4	48	34	29
2017	PH-03	14	30	29	14	7	7	0	47	22	14
2014	PH	15	29	22	13	16	6	0	47	30	59
2014	PH-01	8	40	16	13	16	7	0	51	31	33
2014	PH-03	25	7	36	18	14	0	0	32	32	12

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	21	22	18	20	13	4	1	46	35	60
2020	PH-01	10	25	18	28	16	0	3	36	45	32
2019	PH	20	28	20	15	16	2	0	48	32	58
2019	PH-01	15	24	17	19	19	5	0	41	41	33
2018	PH	14	22	27	19	16	2	1	36	36	49
2018	PH-01	10	28	31	7	15	7	3	42	24	23
2017	PH	10	30	24	15	10	9	2	45	28	57
2017	PH-01	4	34	20	14	10	15	4	46	29	29
2017	PH-03	14	29	30	7	21	0	0	42	27	14
2014	PH	8	33	21	14	18	6	0	43	34	58
2014	PH-01	8	35	18	15	18	7	0	46	35	33
2014	PH-03	0	39	29	11	20	0	0	39	32	12

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	32	31	11	14	13	0	62	27	59
2020	PH-01	12	26	19	15	29	0	38	43	32
2019	PH	11	34	21	28	7	0	45	34	58
2019	PH-01	12	12	31	40	5	0	24	45	34
2018	PH	7	41	28	15	10	0	48	24	49
2018	PH-01	10	42	31	7	11	0	52	17	23
2017	PH	7	49	21	10	14	0	56	23	57
2017	PH-01	7	45	28	6	14	0	52	20	29
2017	PH-03	15	30	14	21	21	0	45	41	14
2014	PH	16	38	18	19	8	1	55	27	59
2014	PH-01	13	36	25	13	9	3	50	23	33
2014	PH-03	7	36	7	36	14	0	43	50	12

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	26	60	6	7	1	86	8	60
2020	PH-01	18	54	12	13	4	72	16	32
2019	PH	12	63	11	12	2	75	14	58
2019	PH-01	24	52	14	5	5	76	10	34
2018	PH	12	59	18	4	7	71	11	47
2018	PH-01	17	62	21	0	0	79	0	23
2017	PH	24	48	17	6	5	72	11	57
2017	PH-01	32	55	10	0	3	87	3	29
2017	PH-03	0	45	14	27	14	45	41	14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	43	21	15	17	5	0	0	63	21	60
2020	PH-01	21	23	19	24	13	0	0	43	38	32
2019	PH	37	17	23	4	17	0	1	55	22	59
2019	PH-01	24	17	36	10	12	0	2	41	22	34
2018	PH	24	38	18	11	6	2	0	63	18	48
2018	PH-01	15	49	14	11	4	8	0	69	15	22
2017	PH	10	37	29	12	8	0	3	49	21	57
2017	PH-01	7	37	28	21	7	0	0	44	28	29
2017	PH-03	7	45	27	7	14	0	0	52	21	14
2014	PH	19	39	23	15	3	0	0	58	18	59
2014	PH-01	19	43	28	10	0	0	0	61	10	33
2014	PH-03	7	40	32	14	7	0	0	47	21	12

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	20	59	10	8	1	1	80	10	60
2020	PH-01	15	52	20	10	0	4	69	11	32
2019	PH	16	40	29	10	5	0	56	14	59
2019	PH-01	19	38	29	7	7	0	57	14	34
2018	PH	11	52	11	23	3	0	63	26	49
2018	PH-01	21	52	25	3	0	0	72	3	23
2017	PH	12	48	15	16	7	2	61	24	57
2017	PH-01	10	48	17	14	10	0	58	25	29
2017	PH-03	8	36	22	34	0	0	44	34	14
2014	PH	14	35	21	20	8	2	50	28	59
2014	PH-01	16	41	30	8	5	0	57	13	33
2014	PH-03	7	32	18	29	14	0	39	43	12

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	45	24	11	10	6	0	4	72	17	60
2020	PH-01	27	29	15	9	13	0	7	60	23	32

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	21	26	21	16	15	1	0	47	31	59
2020	PH-01	21	22	21	15	20	0	0	43	35	32
2019	PH	9	26	18	22	19	1	4	37	44	59
2019	PH-01	12	24	7	33	21	2	0	37	56	34
2018	PH	11	30	14	26	14	5	0	43	42	49
2018	PH-01	21	21	17	28	11	3	0	43	40	23
2017	PH	17	21	21	22	14	0	4	40	37	56
2017	PH-01	17	20	15	24	25	0	0	37	48	29
2017	PH-03	9	22	25	37	7	0	0	31	44	13
2014	PH	18	20	13	24	18	6	1	41	45	59
2014	PH-01	19	25	16	19	13	5	3	48	35	33
2014	PH-03	7	18	7	36	32	0	0	25	68	12

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	8	24	10	26	22	0	10	35	53	59
2020	PH-01	7	6	3	25	39	0	20	16	80	31
2019	PH	7	17	17	7	34	0	17	30	50	59
2019	PH-01	5	17	17	10	38	0	14	25	55	34
2018	PH	13	8	12	12	34	8	12	27	58	49
2018	PH-01	7	7	7	17	39	0	24	18	73	23
2017	PH	9	12	24	14	27	2	13	24	47	57
2017	PH-01	3	7	29	11	37	4	10	11	55	29
2017	PH-03	0	16	20	14	36	0	14	19	57	14
2014	PH	14	6	12	26	27	3	12	23	63	59
2014	PH-01	15	5	17	21	31	3	8	22	59	33
2014	PH-03	7	11	7	21	36	0	18	22	69	12

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	58	29	10	0	0	2	1	90	0	60
2020	PH-01	63	19	12	0	0	3	3	87	0	32
2019	PH	49	13	19	9	1	0	9	69	11	58
2019	PH-01	64	14	7	5	2	0	7	85	8	34

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	54	16	12	6	6	5	74	14	60
2020	PH-01	46	15	19	6	10	3	64	17	32
2019	PH	37	23	15	8	11	6	64	20	59
2019	PH-01	24	38	7	7	21	2	64	29	34

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	76	10	1	1	0	5	5	97	1	59
2020	PH-01	81	13	0	3	0	0	3	97	3	32
2019	PH	70	16	0	1	2	3	8	96	4	59
2019	PH-01	79	10	0	0	5	0	7	95	5	34

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	74	10	5	0	1	2	8	93	1	60
2020	PH-01	75	10	6	0	4	0	6	90	4	32
2019	PH	75	10	2	1	0	0	12	96	1	59
2019	PH-01	81	7	5	2	0	0	5	92	3	34

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	37	30	15	13	5	0	67	18	60
2020	PH-01	18	41	22	13	6	0	59	19	32
2019	PH	25	41	15	12	8	0	66	19	58
2019	PH-01	17	38	19	19	7	0	55	26	34
2018	PH	18	51	13	8	10	0	69	18	49
2018	PH-01	7	55	29	3	7	0	62	10	23
2017	PH	14	48	12	15	9	2	63	24	56
2017	PH-01	14	47	15	14	11	0	61	25	28
2017	PH-03	15	57	0	14	14	0	72	28	14
2014	PH	19	52	17	4	6	2	72	11	59
2014	PH-01	20	46	24	3	7	0	66	9	33
2014	PH-03	14	58	7	14	7	0	72	20	12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	25	47	15	9	4	0	72	13	60
2020	PH-01	15	38	29	10	9	0	52	18	32
2019	PH	24	40	15	13	8	0	64	21	59
2019	PH-01	22	31	17	19	12	0	52	31	34
2018	PH	30	34	14	7	12	2	66	20	49
2018	PH-01	17	42	21	7	7	7	63	15	23
2017	PH	18	35	21	17	7	2	55	24	56
2017	PH-01	20	41	15	17	8	0	61	25	28
2017	PH-03	15	37	14	21	14	0	52	34	14
2014	PH	23	37	29	6	6	0	60	11	59
2014	PH-01	21	37	28	11	3	0	58	13	33
2014	PH-03	7	50	29	0	14	0	57	14	12

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	37	39	12	9	4	0	76	13	59
2020	PH-01	15	43	15	17	10	0	59	26	32
2019	PH	14	47	21	14	4	0	61	18	59
2019	PH-01	14	29	29	24	5	0	43	28	34
2018	PH	31	27	11	10	20	0	58	30	49
2018	PH-01	28	44	21	0	7	0	71	7	23
2017	PH	16	43	15	18	7	2	60	25	56
2017	PH-01	14	54	4	18	10	0	68	28	28
2017	PH-03	15	29	36	14	7	0	44	21	14
2014	PH	25	28	23	17	7	0	53	24	59
2014	PH-01	24	29	27	15	5	0	53	20	33
2014	PH-03	14	36	11	32	7	0	50	39	12

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	20	36	18	18	5	2	0	58	23	59
2020	PH-01	18	23	33	10	10	7	0	44	20	32
2019	PH	15	46	7	22	9	0	1	62	31	59
2019	PH-01	12	33	17	26	10	0	2	46	37	34
2018	PH	26	35	13	18	6	1	1	62	25	49
2018	PH-01	28	31	7	21	7	3	3	63	30	23
2017	PH	12	35	27	14	5	4	4	51	20	57
2017	PH-01	4	40	28	18	3	4	4	48	23	29
2017	PH-03	0	31	41	14	14	0	0	31	28	14

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	45	31	18	5	1	0	0	76	6	60
2020	PH-01	35	35	21	6	4	0	0	69	10	32
2019	PH	32	45	5	14	1	2	1	79	16	59
2019	PH-01	36	40	7	10	0	5	2	82	10	34
2018	PH	36	35	13	13	1	0	1	73	14	49
2018	PH-01	44	42	0	7	3	0	3	89	11	23
2017	PH	32	29	17	11	9	0	2	62	21	57
2017	PH-01	41	28	13	3	14	0	0	69	17	29
2017	PH-03	30	22	21	27	0	0	0	52	27	14
2014	PH	33	38	16	5	5	0	2	73	10	59
2014	PH-01	46	40	5	7	3	0	0	85	9	33
2014	PH-03	0	50	43	7	0	0	0	50	7	12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	42	36	18	4	0	78	4	59
2020	PH-01	29	53	18	0	0	82	0	32
2019	PH	32	22	29	10	7	54	16	58
2019	PH-01	32	22	39	2	5	54	7	33
2018	PH	35	35	21	5	3	71	9	47
2018	PH-01	55	31	11	3	0	86	3	23
2017	PH	37	41	15	4	3	78	7	57
2017	PH-01	48	28	14	7	3	75	10	29
2017	PH-03	41	38	14	0	7	80	7	14
2014	PH	43	32	16	6	1	76	8	59
2014	PH-01	43	33	12	12	0	76	12	33
2014	PH-03	43	32	25	0	0	75	0	12

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	PH	47	53	60
2020	PH-01	46	54	32

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	41	27	4	6	5	0	17	83	13	59
2020	PH-01	27	30	10	6	13	0	14	67	22	32

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	PH	12	64	23	60
2020	PH-01	3	65	32	32
2019	PH	15	64	21	59
2019	PH-01	12	76	12	34
2018	PH	13	54	32	48
2018	PH-01	7	79	13	23
2017	PH	7	73	20	57
2017	PH-01	10	75	15	29
2017	PH-03	7	59	34	14
2014	PH	10	68	22	59
2014	PH-01	7	77	16	33
2014	PH-03	22	39	39	12

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	40	54	6	0	0	0	94	0	60
2020	PH-01	35	50	15	0	0	0	85	0	32
2019	PH	28	55	12	3	1	0	84	5	59
2019	PH-01	33	40	19	7	0	0	74	7	34
2018	PH	47	38	14	1	0	0	85	1	49
2018	PH-01	55	34	7	3	0	0	89	3	23
2017	PH	31	50	12	5	0	2	83	5	57
2017	PH-01	31	55	11	3	0	0	86	3	29
2017	PH-03	22	64	7	7	0	0	86	7	14
2014	PH	39	49	7	4	1	0	88	5	59
2014	PH-01	40	43	9	7	0	0	84	7	33
2014	PH-03	32	68	0	0	0	0	100	0	12

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	24	41	19	6	4	7	70	10	60
2020	PH-01	28	35	24	4	4	7	67	8	32
2019	PH	16	34	32	9	7	2	51	16	59
2019	PH-01	12	40	33	5	5	5	55	10	34
2018	PH	14	40	30	5	11	1	54	16	49
2018	PH-01	10	55	7	11	15	3	67	26	23
2017	PH	12	50	16	10	5	7	67	16	56
2017	PH-01	8	50	18	16	0	8	62	18	28
2017	PH-03	14	52	14	0	21	0	66	21	14
2014	PH	14	39	30	14	4	0	52	18	59
2014	PH-01	12	44	31	13	0	0	56	13	33
2014	PH-03	18	14	36	18	14	0	32	32	12

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	1	10	40	34	10	4	1	47	11	59
2020	PH-01	0	11	39	38	10	0	3	49	11	31
2019	PH	8	23	38	25	5	0	1	31	30	59
2019	PH-01	2	14	31	43	7	0	2	51	17	34
2018	PH	3	32	39	23	2	0	2	25	35	49
2018	PH-01	7	18	38	27	7	0	3	35	26	23
2017	PH	3	20	41	19	11	5	2	31	24	57
2017	PH-01	3	12	39	21	18	4	4	42	17	29
2017	PH-03	7	29	36	22	0	7	0	23	38	14
2014	PH	1	14	35	29	16	4	1	47	16	59
2014	PH-01	0	13	25	32	22	4	3	59	14	33
2014	PH-03	0	18	71	11	0	0	0	11	18	12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	9	14	18	34	17	6	1	55	26	60
2020	PH-01	7	17	12	43	15	3	3	62	26	32
2019	PH	6	24	37	19	9	1	3	30	31	59
2019	PH-01	7	21	29	21	14	2	5	39	31	34
2018	PH	7	34	24	24	7	0	3	33	42	47
2018	PH-01	15	11	25	31	10	0	7	45	28	22
2017	PH	5	27	19	33	8	7	2	44	35	56
2017	PH-01	6	23	10	39	15	4	4	58	32	29
2017	PH-03	7	37	32	23	0	0	0	23	44	13
2014	PH	9	14	37	25	11	3	1	38	24	59
2014	PH-01	4	16	27	31	15	5	3	49	22	33
2014	PH-03	14	11	61	14	0	0	0	14	25	12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	10	20	33	22	6	9	0	31	33	59
2020	PH-01	10	17	29	39	6	0	0	45	26	31
2019	PH	8	16	33	29	5	0	8	37	27	59
2019	PH-01	12	7	21	33	7	0	19	50	23	34
2018	PH	7	33	24	22	8	2	3	32	42	49
2018	PH-01	15	25	13	34	7	0	7	44	42	23
2017	PH	7	25	27	22	9	7	4	34	35	57
2017	PH-01	7	16	28	28	14	4	4	46	24	29
2017	PH-03	0	51	29	14	7	0	0	21	51	14
2014	PH	13	15	29	24	16	1	1	41	28	59
2014	PH-01	9	7	31	31	20	0	3	52	17	33
2014	PH-03	0	57	36	7	0	0	0	7	57	12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	2	12	37	31	16	0	1	48	15	60
2020	PH-01	3	7	24	35	28	0	4	65	10	32
2019	PH	5	11	34	28	16	0	6	47	16	58
2019	PH-01	2	7	38	26	14	0	12	46	11	34
2018	PH	6	13	34	29	14	1	2	45	20	49
2018	PH-01	7	17	21	27	25	3	0	53	25	23
2017	PH	4	16	30	32	12	2	5	47	21	57
2017	PH-01	7	10	26	28	17	4	7	51	20	29
2017	PH-03	0	23	36	34	0	0	7	37	25	14
2014	PH	7	10	26	31	25	0	1	57	17	58
2014	PH-01	5	7	15	39	31	0	3	72	13	32
2014	PH-03	0	18	50	14	18	0	0	32	18	12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	9	23	31	16	15	4	1	33	34	60
2020	PH-01	9	29	32	27	3	0	0	30	38	32
2019	PH	16	29	32	16	7	0	0	23	45	59
2019	PH-01	14	24	36	21	5	0	0	26	38	34
2018	PH	22	27	25	17	6	2	0	24	50	49
2018	PH-01	29	10	38	17	7	0	0	23	38	23
2017	PH	23	18	26	18	9	2	3	29	43	57
2017	PH-01	28	15	18	24	7	4	4	34	47	29
2017	PH-03	8	30	34	21	0	0	7	22	41	14
2014	PH	17	21	33	15	12	0	1	28	39	58
2014	PH-01	18	23	26	15	15	0	3	31	42	32
2014	PH-03	7	29	53	0	11	0	0	11	36	12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	6	19	14	27	27	4	2	58	27	60
2020	PH-01	11	0	17	33	36	0	3	71	11	32
2019	PH	10	30	19	21	16	0	4	39	41	59
2019	PH-01	0	35	12	21	31	0	0	53	35	34
2018	PH	18	24	12	20	22	2	1	44	43	49
2018	PH-01	22	7	10	24	37	0	0	61	29	23
2017	PH	5	21	25	21	23	2	3	47	27	57
2017	PH-01	9	13	23	14	33	4	4	51	24	29
2017	PH-03	0	20	29	37	7	0	7	47	22	14
2014	PH	11	12	22	21	32	0	3	54	23	58
2014	PH-01	8	3	17	17	50	0	5	71	11	33
2014	PH-03	0	24	37	20	20	0	0	39	24	11

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	10	14	38	19	12	7	0	32	27	59
2020	PH-01	13	16	35	15	15	6	0	32	31	32
2019	PH	10	13	43	20	14	1	0	34	23	59
2019	PH-01	7	17	26	31	17	2	0	49	24	34
2018	PH	11	23	26	24	12	3	0	38	35	49
2018	PH-01	15	14	28	27	7	10	0	37	32	23
2017	PH	8	14	37	27	7	4	3	36	24	57
2017	PH-01	6	18	34	31	7	0	4	40	25	29
2017	PH-03	7	15	37	34	0	0	7	37	24	14
2014	PH	9	10	40	22	9	8	1	35	21	59
2014	PH-01	7	12	29	25	17	7	3	47	21	33
2014	PH-03	0	18	75	7	0	0	0	7	18	12

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	8	25	46	19	2	0	22	33	60
2020	PH-01	20	19	46	15	0	0	15	39	32
2019	PH	22	31	38	7	1	1	8	54	59
2019	PH-01	31	19	41	7	2	0	10	50	34

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	19	33	28	8	5	7	56	14	60
2020	PH-01	15	29	32	7	10	7	47	18	32
2019	PH	9	25	30	20	13	2	36	34	59
2019	PH-01	10	26	26	26	7	5	38	35	34

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	29	40	9	15	6	0	0	69	22	60
2020	PH-01	25	26	9	30	10	0	0	51	40	32
2019	PH	25	37	6	18	14	0	0	63	32	59
2019	PH-01	21	31	5	29	14	0	0	52	43	34
2018	PH	23	38	18	12	8	0	0	61	21	49
2018	PH-01	25	49	7	10	10	0	0	74	20	23
2017	PH	20	30	19	19	12	0	0	50	31	57
2017	PH-01	28	20	21	25	7	0	0	47	31	29
2017	PH-03	15	30	27	14	14	0	0	45	27	14
2014	PH	29	33	16	12	8	1	1	63	21	59
2014	PH-01	28	43	17	7	3	0	3	73	10	33
2014	PH-03	43	21	11	0	25	0	0	64	25	12

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	36	39	11	13	1	75	14	60
2020	PH-01	18	32	15	31	3	51	34	32
2019	PH	21	46	16	9	9	66	17	58
2019	PH-01	26	29	17	19	10	55	28	34
2018	PH	39	41	9	5	5	80	10	48
2018	PH-01	25	62	10	0	3	87	3	23
2017	PH	18	56	9	8	9	74	17	57
2017	PH-01	26	45	15	7	7	71	14	29
2017	PH-03	7	66	7	14	7	72	21	14
2014	PH	28	38	16	17	1	66	19	58
2014	PH-01	27	44	18	12	0	70	12	33
2014	PH-03	39	15	0	39	7	54	46	11

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	43	37	13	7	0	0	80	7	58
2020	PH-01	30	34	24	13	0	0	64	13	30
2019	PH	26	51	9	7	5	0	78	13	59
2019	PH-01	24	43	21	10	2	0	67	12	34
2018	PH	31	39	15	2	9	4	73	12	49
2018	PH-01	24	48	25	0	3	0	72	3	23

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	31	29	23	13	1	3	0	62	15	59
2020	PH-01	19	30	31	13	3	4	0	51	17	31
2019	PH	27	31	16	16	6	4	0	60	23	59
2019	PH-01	24	33	19	14	5	5	0	60	20	34
2018	PH	28	52	12	4	4	0	0	80	8	48
2018	PH-01	42	48	11	0	0	0	0	89	0	23
2017	PH	30	43	14	5	2	7	0	78	7	57
2017	PH-01	31	56	10	0	0	3	0	89	0	29
2017	PH-03	23	42	14	7	7	7	0	71	15	14
2014	PH	38	38	14	3	3	2	1	79	6	59
2014	PH-01	43	36	16	3	0	0	3	81	3	33
2014	PH-03	32	32	11	0	14	11	0	72	15	12

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	31	29	31	4	0	6	0	63	5	60
2020	PH-01	28	35	34	0	0	4	0	65	0	32
2019	PH	20	40	29	3	5	0	2	62	9	58
2019	PH-01	21	29	36	7	2	0	5	53	10	34
2018	PH	34	29	29	0	0	8	0	69	0	48
2018	PH-01	46	37	17	0	0	0	0	83	0	23
2017	PH	29	32	26	4	2	7	2	66	6	57
2017	PH-01	31	34	28	0	0	4	4	70	0	29
2017	PH-03	15	37	27	0	7	14	0	60	8	14
2014	PH	46	28	11	4	4	6	1	80	8	59
2014	PH-01	48	32	9	3	0	5	3	87	3	33
2014	PH-03	43	14	18	0	14	11	0	64	15	12

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	47	38	10	5	0	0	84	5	60
2020	PH-01	31	42	13	15	0	0	73	15	32
2019	PH	35	51	2	8	2	1	87	11	59
2019	PH-01	36	45	2	12	2	2	83	15	34
2018	PH	44	38	6	8	4	0	82	12	48
2018	PH-01	52	26	18	3	0	0	79	3	23
2017	PH	40	48	7	3	2	0	88	5	57
2017	PH-01	34	55	10	0	0	0	90	0	29
2017	PH-03	37	42	0	14	7	0	79	21	14
2014	PH	42	40	5	10	3	0	82	13	59
2014	PH-01	47	42	3	8	0	0	89	8	33
2014	PH-03	43	32	0	11	14	0	75	25	12

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	44	35	15	2	0	0	3	82	2	60
2020	PH-01	51	35	6	6	0	0	3	88	6	32

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	26	33	27	4	1	7	1	64	6	60
2020	PH-01	22	43	29	0	4	0	3	67	4	32

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	40	40	10	2	1	1	5	85	4	60
2020	PH-01	38	38	13	6	4	0	3	77	10	32

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	29	24	23	9	7	7	1	57	17	60
2020	PH-01	15	19	37	13	16	0	0	35	29	32
2019	PH	12	34	17	12	21	0	4	48	35	59
2019	PH-01	17	24	17	24	17	0	2	42	41	34
2018	PH	8	36	12	26	9	9	0	49	39	49
2018	PH-01	7	38	21	30	0	3	0	47	31	23
2017	PH	8	31	22	14	20	3	2	41	36	57
2017	PH-01	7	34	17	18	17	7	0	44	38	29
2017	PH-03	8	30	20	14	28	0	0	38	41	14
2014	PH	14	33	21	23	6	1	1	48	30	59
2014	PH-01	12	40	23	23	0	0	3	53	23	33
2014	PH-03	18	32	14	11	25	0	0	50	36	12

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	19	38	22	18	2	0	0	57	21	60
2020	PH-01	16	46	19	12	7	0	0	63	18	32
2019	PH	31	23	14	22	9	0	2	55	31	58
2019	PH-01	34	27	12	22	5	0	0	61	27	33
2018	PH	28	35	15	10	8	4	0	66	19	49
2018	PH-01	34	42	7	7	11	0	0	76	17	23
2017	PH	26	34	24	7	2	7	0	65	9	56
2017	PH-01	25	35	32	0	0	8	0	65	0	28
2017	PH-03	15	44	14	21	7	0	0	59	27	14
2014	PH	19	51	9	9	6	6	0	75	16	59
2014	PH-01	23	45	5	18	3	7	0	73	22	33
2014	PH-03	14	50	11	0	14	11	0	72	15	12

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	26	41	24	8	0	1	67	8	60
2020	PH-01	18	43	32	3	0	4	64	3	32
2019	PH	25	35	20	14	4	1	61	19	59
2019	PH-01	24	31	21	19	2	2	56	22	34
2018	PH	26	36	26	6	4	1	63	10	49
2018	PH-01	38	24	28	7	0	3	64	7	23

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	17	36	19	14	9	4	1	55	24	60
2020	PH-01	18	29	13	24	13	4	0	50	37	32
2019	PH	7	26	27	13	13	7	6	39	30	59
2019	PH-01	12	38	10	12	12	17	0	60	29	34
2018	PH	11	32	14	17	8	15	2	52	30	49
2018	PH-01	14	42	17	13	3	11	0	62	18	23
2017	PH	7	33	22	12	16	7	4	45	31	56
2017	PH-01	10	50	11	8	18	4	0	62	26	28
2017	PH-03	7	23	36	27	7	0	0	30	34	14
2014	PH	6	29	27	13	11	13	2	41	28	59
2014	PH-01	5	30	29	11	15	10	0	39	28	33
2014	PH-03	18	39	25	0	7	11	0	64	8	12

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	17	67	3	10	2	0	0	84	13	60
2020	PH-01	19	52	10	13	7	0	0	71	20	32

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	25	49	11	14	1	74	15	60
2020	PH-01	15	40	18	23	3	56	26	32
2019	PH	30	39	6	21	3	69	25	58
2019	PH-01	21	38	14	19	7	60	26	34
2017	PH	26	42	19	10	3	68	13	57
2017	PH-01	15	55	17	13	0	70	13	29
2017	PH-03	30	27	29	7	7	58	14	14
2014	PH	33	30	7	16	14	63	30	59
2014	PH-01	35	30	9	12	13	65	25	33
2014	PH-03	39	14	0	25	22	53	47	12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	35	55	6	1	2	90	4	59
2020	PH-01	15	66	13	3	3	82	6	32
2019	PH	32	54	8	4	1	86	5	58
2019	PH-01	31	50	7	10	2	81	12	34
2017	PH	34	51	10	3	2	85	5	57
2017	PH-01	34	55	7	3	0	90	3	29
2017	PH-03	44	35	14	7	0	79	7	14
2014	PH	39	44	13	3	1	83	4	59
2014	PH-01	44	40	13	3	0	84	3	33
2014	PH-03	39	36	18	7	0	75	7	12

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	57	35	4	2	1	0	92	4	60
2020	PH-01	60	34	0	3	4	0	93	7	32
2017	PH	59	28	9	2	3	0	87	5	57
2017	PH-01	62	25	10	0	3	0	87	3	29
2017	PH-03	63	30	0	7	0	0	93	7	14
2014	PH	59	19	9	6	6	1	79	12	59
2014	PH-01	58	21	7	7	4	3	82	11	33
2014	PH-03	57	14	11	0	18	0	71	18	12

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	34	19	6	13	10	13	4	65	28	60
2020	PH-01	27	10	10	4	13	25	12	58	26	32
2019	PH	35	17	4	7	7	20	10	73	21	59
2019	PH-01	29	10	5	2	5	43	7	76	14	34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	PH	9	91	60
2019	PH	18	82	59
2018	PH	13	87	49
2018	PH-01	21	79	23

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	19	10	17	4	8	33	10	49	21	60
2020	PH-01	23	13	21	0	10	22	12	54	14	32
2019	PH	21	9	17	13	11	19	10	43	33	59
2019	PH-01	26	12	12	7	14	19	10	53	30	34
2018	PH	22	7	32	2	4	21	11	44	9	49
2018	PH-01	29	17	17	3	0	21	13	70	5	23
2017	PH	20	22	23	2	10	14	9	55	15	57
2017	PH-01	20	23	20	0	10	15	11	59	14	29
2017	PH-03	22	30	14	7	7	21	0	65	17	14
2014	PH	16	24	26	5	5	17	7	53	13	59
2014	PH-01	20	27	28	3	3	17	3	59	7	33
2014	PH-03	11	25	32	0	0	25	7	53	0	12

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	25	28	27	1	4	10	5	62	6	60
2020	PH-01	25	35	31	3	0	3	3	64	3	32
2019	PH	35	16	24	9	10	5	1	54	20	59
2019	PH-01	36	21	24	9	5	2	2	60	15	34
2018	PH	36	24	22	8	4	5	0	63	13	49
2018	PH-01	32	38	24	3	0	3	0	72	3	23
2017	PH	20	48	10	5	9	3	4	74	15	56
2017	PH-01	17	57	8	4	7	4	4	80	12	28
2017	PH-03	29	37	14	14	7	0	0	66	21	14
2014	PH	28	31	26	6	5	3	1	61	11	59
2014	PH-01	28	40	19	5	3	3	3	72	8	33
2014	PH-03	29	25	25	0	20	0	0	55	20	12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	18	10	19	1	0	41	11	58	2	60
2020	PH-01	25	14	18	3	0	26	15	65	5	32
2019	PH	20	7	13	11	2	32	15	52	24	59
2019	PH-01	29	7	10	17	2	19	17	56	29	34
2018	PH	20	6	28	1	4	31	10	45	9	49
2018	PH-01	35	10	7	3	0	29	17	82	6	23
2017	PH	17	27	11	3	5	27	9	69	14	57
2017	PH-01	17	37	10	4	0	25	7	80	5	29
2017	PH-03	15	22	7	7	0	41	8	73	14	14
2014	PH	20	19	19	3	0	30	9	64	5	59
2014	PH-01	15	25	15	5	0	33	7	67	9	33
2014	PH-03	29	7	25	0	0	32	7	59	0	12

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	26	27	29	1	0	11	6	64	1	60
2020	PH-01	34	30	24	3	0	3	6	70	3	32
2019	PH	31	17	24	8	2	14	3	58	13	59
2019	PH-01	38	14	28	12	2	2	2	55	15	34
2018	PH	32	27	24	1	4	10	2	67	6	49
2018	PH-01	42	42	10	3	0	3	0	86	3	23
2017	PH	22	47	5	5	5	10	6	82	13	57
2017	PH-01	20	55	3	7	0	7	7	88	9	29
2017	PH-03	22	51	0	7	0	21	0	91	9	14
2014	PH	32	32	19	4	3	9	1	71	8	59
2014	PH-01	28	37	12	5	0	15	3	79	6	33
2014	PH-03	36	21	29	0	14	0	0	57	14	12

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	PH	7	93	60
2020	PH-01	10	90	32

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	PH	5	95	60
2020	PH-01	6	94	32
2019	PH	9	91	58
2019	PH-01	2	98	33
2017	PH	18	82	57
2014	PH	10	90	59

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PH	62	38	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	36	50	7	3	4	0	0	86	7	60
2020	PH-01	29	43	12	10	7	0	0	72	16	32

Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	27	34	16	12	8	1	1	63	21	60
2020	PH-01	19	29	13	15	18	4	3	51	35	32

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	34	47	9	8	1	0	0	81	9	60
2020	PH-01	10	52	18	16	3	0	0	63	19	32

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	33	48	12	3	3	0	0	82	7	60
2020	PH-01	20	43	21	9	7	0	0	63	15	32

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	34	36	23	7	0	0	0	70	7	58
2020	PH-01	17	56	21	6	0	0	0	73	6	32

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	35	48	11	4	2	0	0	83	6	58
2020	PH-01	10	60	17	6	7	0	0	70	13	30

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	47	33	11	0	1	5	3	86	1	60
2020	PH-01	35	28	12	0	3	13	10	81	4	32

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	33	40	12	6	3	6	0	78	10	60
2020	PH-01	19	43	16	12	6	4	0	65	18	32

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	48	32	9	6	6	0	0	80	12	60
2020	PH-01	42	25	12	12	10	0	0	67	21	32

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	37	34	7	11	7	4	0	74	19	60
2020	PH-01	20	38	12	15	15	0	0	58	30	32

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	38	27	24	7	1	0	2	67	9	59
2020	PH-01	17	39	26	9	3	0	6	59	13	31
2019	PH	23	42	20	3	10	1	1	66	13	59
2019	PH-01	29	40	24	0	5	0	2	71	5	34
2018	PH	26	50	15	1	1	6	0	81	2	49
2018	PH-01	31	45	21	0	0	3	0	79	0	23
2017	PH	14	40	21	10	9	5	2	57	21	57
2017	PH-01	13	36	21	7	14	4	4	54	23	29
2017	PH-03	23	43	14	14	0	7	0	71	15	14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	29	36	17	11	6	0	0	66	17	60
2020	PH-01	19	35	15	21	10	0	0	54	30	32

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	54	19	13	8	6	0	0	73	14	59
2020	PH-01	33	23	23	9	13	0	0	55	22	31

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	22	44	16	13	5	0	66	18	60
2020	PH-01	10	31	25	25	10	0	40	35	32
2019	PH	18	27	17	18	19	1	45	37	59
2019	PH-01	17	36	7	26	14	0	52	40	34
2018	PH	17	25	27	22	8	0	42	31	49
2018	PH-01	13	35	31	13	7	0	48	21	23
2017	PH	11	31	22	15	21	0	42	36	57
2017	PH-01	13	29	20	13	25	0	42	38	29
2017	PH-03	22	22	22	21	14	0	44	34	14

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	22	36	23	19	1	0	0	57	20	60
2020	PH-01	7	43	29	18	4	0	0	50	21	32

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	42	24	9	9	15	0	1	66	25	60
2020	PH-01	34	32	13	13	6	0	3	67	20	32
2019	PH	32	22	12	19	12	0	3	56	32	59
2019	PH-01	31	21	12	21	12	0	2	54	34	34
2018	PH	27	24	26	8	14	1	0	51	22	49
2018	PH-01	31	10	34	3	18	3	0	42	22	23
2017	PH	27	17	23	17	10	0	5	47	29	57
2017	PH-01	34	18	25	10	10	0	4	54	20	29
2017	PH-03	21	22	29	8	14	0	7	46	23	14

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	12	44	25	9	10	56	19	60
2020	PH-01	6	38	35	9	13	43	21	32
2019	PH	17	18	25	20	20	35	41	59
2019	PH-01	5	26	31	19	19	31	38	34
2018	PH	6	24	40	18	12	30	30	49
2018	PH-01	7	30	42	7	14	36	21	23
2017	PH	7	29	25	19	20	35	39	57
2017	PH-01	7	31	23	11	27	39	38	29
2017	PH-03	14	14	29	44	0	28	44	14

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	34	39	16	9	2	0	0	73	11	60
2020	PH-01	41	21	23	9	6	0	0	63	15	32
2019	PH	22	32	25	9	6	0	7	58	16	58
2019	PH-01	21	26	21	5	10	0	17	57	17	34
2018	PH	21	34	29	8	5	2	0	57	14	49
2018	PH-01	38	27	17	7	3	7	0	70	11	23
2017	PH	31	27	18	10	9	0	6	61	20	56
2017	PH-01	36	21	10	14	15	0	4	60	30	28
2017	PH-03	14	34	38	7	0	0	7	52	7	14

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	20	29	24	10	13	4	51	24	59
2020	PH-01	9	21	47	10	12	0	31	22	31
2019	PH	7	30	29	13	21	0	37	34	59
2019	PH-01	7	33	29	5	26	0	40	31	34
2018	PH	6	25	24	18	27	0	31	45	49
2018	PH-01	7	38	17	15	25	0	44	39	23
2017	PH	9	21	20	20	27	3	30	49	56
2017	PH-01	11	25	20	10	34	0	36	44	29
2017	PH-03	14	14	27	31	14	0	28	45	14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	40	38	9	3	8	0	3	80	11	59
2020	PH-01	45	32	12	3	6	0	3	79	9	32
2019	PH	58	9	19	3	3	0	6	72	7	59
2019	PH-01	71	2	10	0	2	0	14	86	3	34
2018	PH	43	17	16	9	5	0	10	67	15	49
2018	PH-01	56	3	18	3	0	0	20	74	4	23
2017	PH	43	15	13	9	3	2	16	70	15	57
2017	PH-01	56	3	13	14	3	0	11	66	19	29
2017	PH-03	43	14	27	8	0	0	8	61	9	14

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	34	33	20	6	7	0	67	13	59
2020	PH-01	36	33	18	10	3	0	69	13	31
2019	PH	34	29	22	5	10	0	63	15	59
2019	PH-01	45	21	29	2	2	0	67	5	34
2018	PH	23	34	30	5	8	0	57	13	49
2018	PH-01	38	41	7	7	7	0	79	14	23
2017	PH	21	34	24	11	8	2	56	19	57
2017	PH-01	20	42	20	11	7	0	62	18	29
2017	PH-03	15	29	35	14	7	0	44	21	14

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	26	22	37	7	6	0	3	49	13	60
2020	PH-01	25	32	25	3	9	0	6	61	13	32

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	36	22	30	4	7	1	0	59	11	59
2020	PH-01	26	32	36	0	3	3	0	60	3	31
2019	PH	21	33	24	8	11	0	2	55	20	59
2019	PH-01	19	38	26	12	5	0	0	57	17	34
2018	PH	29	33	25	5	9	0	0	62	14	48
2018	PH-01	38	41	11	0	11	0	0	79	11	23
2017	PH	27	31	22	7	10	0	4	60	17	57
2017	PH-01	28	35	24	7	7	0	0	63	13	29
2017	PH-03	14	37	7	15	27	0	0	51	42	14

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	39	28	28	0	4	0	1	68	4	60
2020	PH-01	37	25	29	0	7	0	3	64	7	32
2019	PH	19	36	17	12	13	0	3	57	26	59
2019	PH-01	29	31	19	17	2	0	2	61	19	34
2018	PH	43	21	22	9	5	0	1	64	14	49
2018	PH-01	48	27	7	7	7	0	3	78	15	23
2017	PH	21	34	24	10	5	3	4	59	15	57
2017	PH-01	24	43	13	10	6	0	4	69	17	29
2017	PH-03	14	30	36	14	7	0	0	44	21	14

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	32	40	16	6	4	0	2	74	10	60
2020	PH-01	37	21	29	4	4	0	6	62	8	32
2019	PH	28	25	19	11	14	0	3	55	26	59
2019	PH-01	40	26	14	10	7	0	2	68	17	34
2018	PH	34	36	9	11	10	0	0	70	21	49
2018	PH-01	52	20	14	7	7	0	0	71	15	23
2017	PH	33	27	18	8	10	2	2	63	19	57
2017	PH-01	42	17	21	10	7	0	4	61	17	29
2017	PH-03	14	37	15	14	21	0	0	51	34	14

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	42	21	11	19	8	0	62	27	60
2020	PH-01	31	15	26	12	16	0	46	28	32
2019	PH	34	27	10	16	11	2	62	27	59
2019	PH-01	31	26	12	26	5	0	57	31	34

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	42	23	23	11	1	0	0	65	12	60
2020	PH-01	50	31	13	6	0	0	0	81	6	32

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	28	41	14	14	3	0	69	17	59
2020	PH-01	36	44	13	4	4	0	80	8	31
2019	PH	35	25	19	12	8	1	61	20	59
2019	PH-01	38	33	21	2	2	2	73	5	34
2018	PH	40	19	18	18	5	0	59	24	49
2018	PH-01	52	24	10	7	7	0	75	15	23
2017	PH	31	36	21	3	6	2	68	10	57
2017	PH-01	30	42	21	0	3	4	75	3	29
2017	PH-03	27	36	23	0	14	0	63	14	14

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	36	30	22	5	3	5	69	8	57
2020	PH-01	27	32	29	9	3	0	59	12	32
2019	PH	36	29	21	7	5	1	66	13	59
2019	PH-01	26	36	14	14	7	2	63	22	34
2018	PH	53	24	13	6	4	0	78	10	48
2018	PH-01	55	28	10	7	0	0	83	7	23
2017	PH	36	37	18	5	2	2	74	7	57
2017	PH-01	32	40	17	10	0	0	72	10	29
2017	PH-03	36	37	21	0	7	0	73	7	14

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	22	35	29	11	2	1	0	58	13	60
2020	PH-01	36	27	16	14	3	4	0	66	18	32

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	64	15	9	1	0	0	11	88	2	60
2020	PH-01	71	13	7	4	0	0	6	89	4	32
2019	PH	69	15	0	1	2	0	13	96	4	59
2019	PH-01	71	14	0	0	0	0	14	100	0	34
2018	PH	67	18	10	0	2	2	1	87	2	49
2018	PH-01	72	14	3	0	0	7	3	96	0	23

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	80	9	7	0	0	5	93	0	58
2020	PH-01	81	9	10	0	0	0	90	0	31
2019	PH	68	11	9	7	4	2	80	11	58
2019	PH-01	73	10	10	0	7	0	83	7	33
2018	PH	70	10	13	4	1	2	82	5	48
2018	PH-01	73	10	17	0	0	0	83	0	23
2017	PH	69	8	5	5	9	4	80	14	57
2017	PH-01	69	7	10	7	4	4	78	11	29
2017	PH-03	71	15	0	7	7	0	86	14	14

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	46	31	20	2	1	0	77	3	60
2020	PH-01	24	32	34	6	4	0	57	10	32
2019	PH	38	28	21	10	4	0	66	14	58
2019	PH-01	34	22	29	7	7	0	56	15	33
2018	PH	47	20	18	13	2	0	67	15	47
2018	PH-01	45	17	21	14	3	0	62	17	23
2017	PH	38	34	13	8	5	2	74	14	57
2017	PH-01	34	35	18	10	4	0	69	13	29
2017	PH-03	36	36	8	7	14	0	71	21	14

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	62	24	7	4	3	0	1	87	6	59
2020	PH-01	60	18	3	10	7	0	3	80	17	32
2019	PH	45	26	20	1	5	0	2	73	7	58
2019	PH-01	49	29	15	2	5	0	0	78	7	33
2018	PH	49	24	12	9	2	4	0	76	12	46
2018	PH-01	49	29	14	3	3	0	0	79	7	22
2017	PH	48	26	7	10	7	0	2	75	17	56
2017	PH-01	48	27	11	10	4	0	0	75	13	29
2017	PH-03	51	22	7	14	7	0	0	73	21	14

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	57	10	4	3	1	24	89	5	60
2020	PH-01	50	7	9	4	0	31	82	5	32
2019	PH	48	13	4	0	3	31	89	5	58
2019	PH-01	51	5	2	0	2	39	92	4	33
2018	PH	52	13	7	5	0	23	84	7	46
2018	PH-01	43	14	0	0	0	42	100	0	22
2017	PH	52	6	11	3	0	28	81	4	56
2017	PH-01	58	3	10	0	0	29	86	0	28
2017	PH-03	41	14	25	14	0	7	59	15	14

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	55	30	8	3	0	0	5	89	3	58
2020	PH-01	64	20	16	0	0	0	0	84	0	32
2019	PH	61	21	5	7	0	0	6	87	7	58
2019	PH-01	61	24	5	0	0	0	10	95	0	33
2018	PH	60	17	6	4	4	4	4	84	9	47
2018	PH-01	62	21	14	0	0	0	3	86	0	23
2017	PH	64	18	5	3	0	0	9	91	4	57
2017	PH-01	66	10	10	7	0	0	7	81	7	29
2017	PH-03	49	37	0	0	0	0	14	100	0	14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	71	20	1	0	2	0	5	97	2	60
2020	PH-01	76	12	3	0	6	0	3	91	6	32
2019	PH	72	13	5	1	3	1	5	90	5	58
2019	PH-01	73	12	5	2	5	0	2	87	8	33
2018	PH	65	10	17	4	4	0	1	76	7	46
2018	PH-01	70	17	0	3	7	0	3	89	11	23
2017	PH	61	17	7	7	2	2	5	83	9	57
2017	PH-01	68	21	7	3	0	0	0	90	3	29
2017	PH-03	64	8	0	7	0	7	14	91	9	14

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	52	37	5	7	0	0	0	89	7	60
2020	PH-01	60	29	9	3	0	0	0	88	3	32
2019	PH	49	31	9	10	0	0	1	81	10	58
2019	PH-01	71	22	2	5	0	0	0	93	5	33
2018	PH	39	41	8	10	0	3	0	82	10	46
2018	PH-01	66	34	0	0	0	0	0	100	0	22
2017	PH	39	42	9	3	3	0	4	84	7	57
2017	PH-01	47	38	7	4	4	0	0	85	7	29
2017	PH-03	30	34	22	7	0	0	7	69	7	14

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	35	37	22	3	3	0	0	72	6	60
2020	PH-01	25	51	15	10	0	0	0	76	10	32

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	22	30	34	11	2	52	14	60
2020	PH-01	6	29	34	24	7	35	31	32
2019	PH	20	19	38	17	6	39	23	59
2019	PH-01	19	26	31	14	10	45	24	34
2018	PH	5	25	50	20	0	30	20	49
2018	PH-01	17	34	35	14	0	51	14	23
2017	PH	3	37	32	17	10	41	28	57
2017	PH-01	7	42	20	24	7	48	31	29
2017	PH-03	0	35	44	7	14	35	21	14

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	8	19	33	31	9	40	27	58
2020	PH-01	3	28	40	29	0	29	31	30
2019	PH	14	21	36	24	6	30	35	55
2019	PH-01	13	32	29	24	3	26	45	31
2018	PH	5	24	47	17	7	25	29	47
2018	PH-01	7	29	45	10	10	20	35	23
2017	PH	14	18	35	27	6	33	32	57
2017	PH-01	14	23	30	25	7	33	37	29
2017	PH-03	7	14	42	37	0	37	21	14

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	30	55	15	0	65	35	60
2020	PH-01	28	66	6	0	70	30	32

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	PH	38	62	15

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	58	8	9	5	1	1	17	81	8	60
2020	PH-01	65	15	0	0	4	0	16	96	4	32
2019	PH	47	18	12	7	5	3	9	74	13	58
2019	PH-01	36	17	12	7	5	7	17	69	16	34
2018	PH	33	23	7	16	7	0	13	65	27	49
2018	PH-01	34	20	21	0	3	0	21	69	4	23

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	18	7	15	29	26	0	4	26	58	15

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	PH	19	14	7	0	55	0	4	35	58	15

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - PH

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Question 90. Were any workplace accommodation measures implemented?

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.