2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - IM

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 49 36 8 4 4 0 0 85 8 53
2020 IM-00 49 36 8 4 4 0 0 85 8 53
2019 IM 61 29 5 3 3 0 0 89 6 66
2019 IM-00 60 29 5 3 3 0 0 89 6 63
2018 IM 53 36 3 5 3 0 0 88 8 59
2018 IM-00 45 40 10 0 5 0 0 85 5 20
2017 IM 53 40 5 2 0 0 0 93 2 64
2017 IM-00 57 39 2 2 0 0 0 96 2 58

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 35 40 10 6 10 0 0 75 15 52
2020 IM-00 35 40 10 6 10 0 0 75 15 52
2019 IM 49 31 9 6 5 0 0 80 11 65
2019 IM-00 50 29 10 6 5 0 0 79 11 62
2018 IM 42 39 8 2 8 0 0 81 10 59
2018 IM-00 40 40 10 0 10 0 0 80 10 20
2017 IM 42 39 8 9 2 0 0 81 11 64
2017 IM-00 46 33 9 11 2 0 0 79 12 58

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 53 42 0 4 2 0 0 94 6 53
2020 IM-00 53 42 0 4 2 0 0 94 6 53
2019 IM 74 20 5 2 0 0 0 94 2 66
2019 IM-00 75 19 5 2 0 0 0 94 2 63
2018 IM 73 20 3 2 2 0 0 93 3 59
2018 IM-00 75 15 5 5 0 0 0 90 5 20
2017 IM 73 23 5 0 0 0 0 95 0 64
2017 IM-00 79 16 5 0 0 0 0 95 0 58

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 36 4 8 8 0 0 81 15 53
2020 IM-00 45 36 4 8 8 0 0 81 15 53
2019 IM 65 29 0 5 2 0 0 94 6 66
2019 IM-00 65 29 0 5 2 0 0 94 6 63
2018 IM 47 41 3 5 3 0 0 88 8 59
2018 IM-00 40 50 0 10 0 0 0 90 10 20
2017 IM 54 41 3 2 0 0 0 95 2 64
2017 IM-00 60 34 4 2 0 0 0 95 2 58

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 40 8 2 6 0 0 85 8 53
2020 IM-00 45 40 8 2 6 0 0 85 8 53
2019 IM 53 32 6 3 6 0 0 85 9 66
2019 IM-00 54 30 6 3 6 0 0 84 10 63
2018 IM 49 25 14 7 5 0 0 75 12 59
2018 IM-00 50 20 20 5 5 0 0 70 10 20
2017 IM 45 40 10 3 2 0 0 86 5 63
2017 IM-00 51 34 11 3 2 0 0 84 5 57

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 46 40 8 0 6 0 0 87 6 52
2020 IM-00 46 40 8 0 6 0 0 87 6 52
2019 IM 49 35 9 5 2 0 0 85 6 65
2019 IM-00 50 34 10 5 2 0 0 84 6 62
2018 IM 50 33 7 7 3 0 0 83 10 58
2018 IM-00 53 32 11 5 0 0 0 84 5 19
2017 IM 48 38 8 6 0 0 0 86 6 64
2017 IM-00 53 31 9 7 0 0 0 84 7 58

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 43 28 13 6 8 2 0 73 13 53
2020 IM-00 43 28 13 6 8 2 0 73 13 53
2019 IM 48 23 18 5 6 0 0 71 11 66
2019 IM-00 49 21 19 5 6 0 0 70 11 63
2018 IM 44 24 17 7 7 0 2 69 14 59
2018 IM-00 45 20 15 10 10 0 0 65 20 20
2017 IM 43 27 16 6 8 0 0 70 14 64
2017 IM-00 48 24 14 5 9 0 0 72 14 58
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 79 13 4 2 2 0 0 92 4 53
2020 IM-00 79 13 4 2 2 0 0 92 4 53
2019 IM 71 21 5 2 2 0 0 92 3 66
2019 IM-00 73 19 5 2 2 0 0 92 3 63

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 66 21 2 6 6 0 0 87 11 53
2020 IM-00 66 21 2 6 6 0 0 87 11 53
2019 IM 62 29 2 5 3 0 0 91 8 66
2019 IM-00 62 29 2 5 3 0 0 90 8 63
2018 IM 61 22 3 7 7 0 0 83 14 59
2018 IM-00 60 25 5 5 5 0 0 85 10 20
2017 IM 54 31 3 9 2 0 0 86 11 64
2017 IM-00 59 29 2 9 2 0 0 88 11 58

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 66 21 4 4 6 0 0 87 9 53
2020 IM-00 66 21 4 4 6 0 0 87 9 53
2019 IM 68 24 3 2 3 0 0 92 5 66
2019 IM-00 70 22 3 2 3 0 0 92 5 63
2018 IM 56 29 3 5 7 0 0 85 12 59
2018 IM-00 60 25 10 0 5 0 0 85 5 20
2017 IM 61 19 11 5 5 0 0 79 10 64
2017 IM-00 66 15 9 5 5 0 0 81 11 58

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 55 26 6 11 2 0 0 81 13 53
2020 IM-00 55 26 6 11 2 0 0 81 13 53
2019 IM 35 43 9 8 5 0 0 78 12 65
2019 IM-00 37 41 10 8 5 0 0 78 13 63
2018 IM 34 34 14 10 7 2 0 69 17 59
2018 IM-00 25 55 10 0 5 5 0 84 5 20
2017 IM 32 47 11 9 2 0 0 78 11 63
2017 IM-00 35 42 10 10 2 0 0 77 12 57

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 51 28 4 13 4 0 0 79 17 53
2020 IM-00 51 28 4 13 4 0 0 79 17 53
2019 IM 31 42 12 11 5 0 0 72 15 65
2019 IM-00 32 40 13 11 5 0 0 71 16 63
2018 IM 25 44 12 10 8 0 0 69 19 59
2018 IM-00 25 60 5 5 5 0 0 85 10 20
2017 IM 31 35 16 14 3 0 0 67 17 63
2017 IM-00 35 30 16 16 4 0 0 65 19 57

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 34 34 9 19 4 0 0 68 23 53
2020 IM-00 34 34 9 19 4 0 0 68 23 53
2019 IM 23 45 14 14 3 0 0 69 17 64
2019 IM-00 24 45 13 15 3 0 0 69 18 62
2018 IM 14 51 15 8 12 0 0 64 20 59
2018 IM-00 15 70 5 0 10 0 0 85 10 20
2017 IM 14 49 25 10 2 0 0 63 11 63
2017 IM-00 16 45 27 11 2 0 0 61 12 57

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 32 43 11 9 4 0 0 75 13 53
2020 IM-00 32 43 11 9 4 0 0 75 13 53
2019 IM 25 37 17 17 3 2 0 63 20 65
2019 IM-00 25 37 16 17 3 2 0 63 21 63
2018 IM 15 53 10 10 12 0 0 68 22 59
2018 IM-00 10 60 10 10 10 0 0 70 20 20
2017 IM 22 39 24 13 2 0 0 61 15 62
2017 IM-00 24 35 25 14 2 0 0 59 16 57
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 28 49 6 9 8 0 0 77 17 53
2020 IM-00 28 49 6 9 8 0 0 77 17 53
2019 IM 38 39 12 6 5 0 0 77 11 66
2019 IM-00 40 37 13 6 5 0 0 76 11 63
2018 IM 32 46 12 5 5 0 0 78 10 59
2018 IM-00 25 60 10 0 5 0 0 85 5 20
2017 IM 37 38 10 11 5 0 0 75 16 64
2017 IM-00 38 36 9 12 5 0 0 74 17 58

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 28 51 11 4 6 0 0 79 9 53
2020 IM-00 28 51 11 4 6 0 0 79 9 53
2019 IM 32 53 3 11 2 0 0 85 12 66
2019 IM-00 33 52 2 11 2 0 0 86 13 63
2018 IM 27 47 12 8 5 0 0 75 14 59
2018 IM-00 15 65 5 10 5 0 0 80 15 20
2017 IM 39 44 5 13 0 0 0 83 13 64
2017 IM-00 39 41 5 14 0 0 0 81 14 58

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 53 30 4 8 6 0 0 83 13 53
2020 IM-00 53 30 4 8 6 0 0 83 13 53
2019 IM 50 36 6 5 3 0 0 86 8 66
2019 IM-00 51 35 6 5 3 0 0 86 8 63
2018 IM 37 39 12 3 7 2 0 78 10 59
2018 IM-00 40 45 10 0 5 0 0 85 5 20
2017 IM 37 38 14 9 2 0 0 75 11 64
2017 IM-00 39 35 14 10 2 0 0 74 12 58

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 19 51 13 13 4 0 0 70 17 53
2020 IM-00 19 51 13 13 4 0 0 70 17 53
2019 IM 26 48 12 9 5 0 0 74 14 66
2019 IM-00 27 48 13 8 5 0 0 75 13 63
2018 IM 17 59 7 14 3 0 0 76 17 59
2018 IM-00 15 65 5 15 0 0 0 80 15 20
2017 IM 19 57 19 5 0 0 0 76 5 63
2017 IM-00 21 55 19 5 0 0 0 76 5 57

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 58 23 9 4 6 0 0 81 9 53
2020 IM-00 58 23 9 4 6 0 0 81 9 53

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 34 42 9 9 6 0 0 75 15 53
2020 IM-00 34 42 9 9 6 0 0 75 15 53
2019 IM 36 38 8 12 6 0 0 74 18 66
2019 IM-00 37 37 8 13 6 0 0 73 19 63
2018 IM 25 34 15 14 10 2 0 60 24 59
2018 IM-00 30 45 10 5 10 0 0 75 15 20
2017 IM 28 55 13 3 2 0 0 82 5 64
2017 IM-00 31 52 12 3 2 0 0 82 5 58

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 38 32 15 2 13 0 0 70 15 53
2020 IM-00 38 32 15 2 13 0 0 70 15 53
2019 IM 36 39 11 6 8 0 0 76 14 66
2019 IM-00 37 38 11 6 8 0 0 75 14 63
2018 IM 36 25 15 12 8 0 3 63 21 59
2018 IM-00 40 15 15 15 10 0 5 58 26 20
2017 IM 49 38 8 2 0 2 2 90 2 63
2017 IM-00 53 35 9 2 0 0 2 89 2 57

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 30 26 36 8 0 0 0 57 8 53
2020 IM-00 30 26 36 8 0 0 0 57 8 53
2019 IM 34 29 25 8 5 0 0 63 12 65
2019 IM-00 35 29 24 8 5 0 0 63 13 63

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 38 9 6 2 0 0 83 8 53
2020 IM-00 45 38 9 6 2 0 0 83 8 53
2019 IM 49 35 12 2 2 0 0 85 3 65
2019 IM-00 52 35 10 2 2 0 0 87 3 62

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 83 11 2 0 2 2 0 96 2 53
2020 IM-00 83 11 2 0 2 2 0 96 2 53
2019 IM 97 2 0 0 2 0 0 98 2 66
2019 IM-00 97 2 0 0 2 0 0 98 2 63

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 89 9 2 0 0 0 0 98 0 53
2020 IM-00 89 9 2 0 0 0 0 98 0 53
2019 IM 94 3 0 3 0 0 0 97 3 66
2019 IM-00 94 3 0 3 0 0 0 97 3 63

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 42 47 4 0 8 0 0 89 8 53
2020 IM-00 42 47 4 0 8 0 0 89 8 53
2019 IM 56 35 5 3 2 0 0 91 5 66
2019 IM-00 56 35 5 3 2 0 0 90 5 63
2018 IM 36 52 5 3 3 0 0 88 7 58
2018 IM-00 25 65 5 0 5 0 0 90 5 20
2017 IM 39 48 10 3 0 0 0 87 3 64
2017 IM-00 41 46 9 4 0 0 0 88 4 58

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 40 8 6 2 0 0 85 8 53
2020 IM-00 45 40 8 6 2 0 0 85 8 53
2019 IM 55 33 8 3 2 0 0 88 5 66
2019 IM-00 54 33 8 3 2 0 0 87 5 63
2018 IM 46 41 7 5 2 0 0 86 7 59
2018 IM-00 35 55 0 5 5 0 0 90 10 20
2017 IM 42 41 12 5 0 0 0 83 5 64
2017 IM-00 45 36 14 5 0 0 0 81 5 58

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 40 40 8 6 8 0 0 79 13 53
2020 IM-00 40 40 8 6 8 0 0 79 13 53
2019 IM 48 42 3 3 3 0 0 90 6 62
2019 IM-00 49 41 3 3 3 0 0 90 7 59
2018 IM 37 42 12 7 2 0 0 80 8 59
2018 IM-00 25 60 5 5 5 0 0 85 10 20
2017 IM 53 36 6 5 0 0 0 89 5 64
2017 IM-00 57 31 7 5 0 0 0 88 5 58

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 30 49 9 6 6 0 0 79 11 53
2020 IM-00 30 49 9 6 6 0 0 79 11 53
2019 IM 39 44 11 5 2 0 0 83 6 66
2019 IM-00 40 44 10 5 2 0 0 84 6 63
2018 IM 36 36 20 3 5 0 0 71 8 59
2018 IM-00 40 35 20 0 5 0 0 75 5 20
2017 IM 40 44 6 6 2 2 0 85 8 64
2017 IM-00 43 41 7 7 2 0 0 84 9 58

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 40 32 15 8 6 0 0 72 13 53
2020 IM-00 40 32 15 8 6 0 0 72 13 53
2019 IM 42 34 8 11 6 0 0 75 17 65
2019 IM-00 39 35 8 11 6 0 0 74 18 62
2018 IM 32 39 14 10 5 0 0 71 15 59
2018 IM-00 40 35 15 5 5 0 0 75 10 20
2017 IM 36 34 13 14 3 0 0 70 17 63
2017 IM-00 40 28 12 16 3 0 0 68 19 57

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 10 15 35 25 15 0 0 25 40 52
2020 IM-00 10 15 35 25 15 0 0 25 40 52
2019 IM 5 30 32 14 20 0 0 35 33 66
2019 IM-00 5 30 30 14 21 0 0 35 35 63
2018 IM 7 27 36 12 19 0 0 34 31 59
2018 IM-00 5 25 40 10 20 0 0 30 30 20
2017 IM 11 20 28 23 17 0 0 31 40 64
2017 IM-00 9 22 26 26 17 0 0 31 43 58

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IM 58 42 53
2020 IM-00 58 42 53

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 75 15 4 4 0 0 2 92 4 53
2020 IM-00 75 15 4 4 0 0 2 92 4 53

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 IM 23 47 30 53
2020 IM-00 23 47 30 53
2019 IM 15 56 29 66
2019 IM-00 16 54 30 63
2018 IM 22 46 32 59
2018 IM-00 15 45 40 20
2017 IM 25 47 28 64
2017 IM-00 26 47 27 58

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 IM 50 33 0 17 0 0 12
2020 IM-00 50 33 0 17 0 0 12
2019 IM 40 60 0 0 0 0 10
2019 IM-00 40 60 0 0 0 0 10
2018 IM 38 31 31 0 0 0 13
2017 IM 26 43 18 6 7 0 16
2017 IM-00 20 46 20 7 7 0 15
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 49 45 2 2 2 0 0 94 4 53
2020 IM-00 49 45 2 2 2 0 0 94 4 53
2019 IM 64 30 2 5 0 0 0 94 5 66
2019 IM-00 65 29 2 5 0 0 0 94 5 63
2018 IM 59 27 8 2 3 0 0 86 5 59
2018 IM-00 55 25 10 5 5 0 0 80 10 20
2017 IM 60 34 5 2 0 0 0 93 2 63
2017 IM-00 66 26 5 2 0 0 0 93 2 57

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 30 47 11 11 0 0 0 77 11 53
2020 IM-00 30 47 11 11 0 0 0 77 11 53
2019 IM 30 52 8 9 2 0 0 82 11 66
2019 IM-00 32 49 8 10 2 0 0 81 11 63
2018 IM 42 34 12 3 8 0 0 76 12 59
2018 IM-00 60 15 5 10 10 0 0 75 20 20
2017 IM 37 47 14 2 0 0 0 84 2 64
2017 IM-00 41 43 14 2 0 0 0 84 2 58

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 8 36 45 11 0 0 0 11 43 53
2020 IM-00 8 36 45 11 0 0 0 11 43 53
2019 IM 5 42 39 6 8 0 0 14 47 66
2019 IM-00 5 43 38 6 8 0 0 14 48 63
2018 IM 11 37 33 18 2 0 0 19 47 57
2018 IM-00 16 37 21 26 0 0 0 26 53 19
2017 IM 5 36 43 11 3 2 0 15 41 64
2017 IM-00 5 33 48 10 3 0 0 14 38 58

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 6 23 37 29 6 0 0 35 29 52
2020 IM-00 6 23 37 29 6 0 0 35 29 52
2019 IM 17 24 33 20 6 0 0 26 41 66
2019 IM-00 17 24 33 19 6 0 0 25 41 63
2018 IM 26 16 28 19 10 0 2 30 42 58
2018 IM-00 21 16 32 32 0 0 0 32 37 19
2017 IM 13 22 42 14 8 2 0 22 35 64
2017 IM-00 12 23 43 14 9 0 0 22 35 58

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 17 40 30 11 2 0 0 13 57 53
2020 IM-00 17 40 30 11 2 0 0 13 57 53
2019 IM 17 28 40 11 5 0 0 15 45 65
2019 IM-00 16 26 42 11 5 0 0 16 42 62
2018 IM 17 33 31 17 0 0 2 18 51 58
2018 IM-00 16 37 32 16 0 0 0 16 53 19
2017 IM 13 36 37 11 3 0 0 14 48 64
2017 IM-00 11 36 40 10 3 0 0 14 47 58

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 9 21 42 26 2 0 0 28 30 53
2020 IM-00 9 21 42 26 2 0 0 28 30 53
2019 IM 12 21 45 17 5 0 0 21 33 66
2019 IM-00 13 21 44 17 5 0 0 22 33 63
2018 IM 11 25 46 14 4 0 2 18 36 57
2018 IM-00 16 16 53 11 5 0 0 16 32 19
2017 IM 6 29 47 11 5 2 0 16 36 63
2017 IM-00 5 30 49 10 5 0 0 16 35 57

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 11 40 32 15 2 0 0 17 51 53
2020 IM-00 11 40 32 15 2 0 0 17 51 53
2019 IM 21 29 39 5 6 0 0 11 50 66
2019 IM-00 22 27 40 5 6 0 0 11 49 63
2018 IM 24 36 29 9 2 0 0 10 60 58
2018 IM-00 21 32 37 11 0 0 0 11 53 19
2017 IM 16 40 33 7 3 2 0 10 57 64
2017 IM-00 14 43 34 5 3 0 0 9 57 58

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 8 32 26 30 2 0 2 33 40 53
2020 IM-00 8 32 26 30 2 0 2 33 40 53
2019 IM 17 29 35 14 6 0 0 20 45 66
2019 IM-00 17 29 33 14 6 0 0 21 46 63
2018 IM 21 22 33 14 10 0 0 24 43 58
2018 IM-00 21 26 37 11 5 0 0 16 47 19
2017 IM 6 31 31 25 5 0 2 30 38 64
2017 IM-00 7 33 31 24 5 0 0 29 40 58

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 21 36 34 8 2 0 0 9 57 53
2020 IM-00 21 36 34 8 2 0 0 9 57 53
2019 IM 23 29 39 8 2 0 0 9 52 66
2019 IM-00 22 30 38 8 2 0 0 10 52 63
2018 IM 24 17 43 14 0 0 2 14 42 58
2018 IM-00 26 11 53 11 0 0 0 11 37 19
2017 IM 13 23 47 14 3 0 0 17 36 64
2017 IM-00 12 22 48 14 3 0 0 17 34 58

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 8 25 43 23 2 0 0 25 32 53
2020 IM-00 8 25 43 23 2 0 0 25 32 53
2019 IM 15 23 38 21 3 0 0 24 38 66
2019 IM-00 16 24 37 21 3 0 0 24 40 63

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 11 51 19 15 4 0 0 62 19 53
2020 IM-00 11 51 19 15 4 0 0 62 19 53
2019 IM 8 41 18 26 8 0 0 48 33 66
2019 IM-00 8 38 19 27 8 0 0 46 35 63

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 51 28 13 4 4 0 0 79 8 53
2020 IM-00 51 28 13 4 4 0 0 79 8 53
2019 IM 68 26 2 3 2 0 0 94 5 66
2019 IM-00 68 25 2 3 2 0 0 94 5 63
2018 IM 59 24 7 5 5 0 0 83 10 58
2018 IM-00 58 26 0 11 5 0 0 84 16 19
2017 IM 62 24 5 9 0 0 0 86 9 64
2017 IM-00 67 19 4 10 0 0 0 86 10 58

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 58 28 6 6 2 0 0 87 8 53
2020 IM-00 58 28 6 6 2 0 0 87 8 53
2019 IM 61 32 3 5 0 0 0 92 5 66
2019 IM-00 63 29 3 5 0 0 0 92 5 63
2018 IM 49 34 8 5 3 0 0 83 8 59
2018 IM-00 40 40 10 5 5 0 0 80 10 20
2017 IM 44 51 2 2 2 0 0 95 3 63
2017 IM-00 47 47 2 2 2 0 0 95 3 57

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 47 43 6 4 0 0 0 91 4 53
2020 IM-00 47 43 6 4 0 0 0 91 4 53
2019 IM 55 36 6 0 2 2 0 92 2 66
2019 IM-00 57 33 6 0 2 2 0 92 2 63
2018 IM 45 38 14 0 3 0 0 83 3 58
2018 IM-00 42 42 11 0 5 0 0 84 5 19

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 48 46 4 0 2 0 0 94 2 52
2020 IM-00 48 46 4 0 2 0 0 94 2 52
2019 IM 59 27 8 5 2 0 0 86 6 64
2019 IM-00 61 25 8 5 2 0 0 85 7 61
2018 IM 63 24 7 5 2 0 0 86 7 59
2018 IM-00 65 20 10 5 0 0 0 85 5 20
2017 IM 56 37 5 0 0 2 0 95 0 64
2017 IM-00 59 36 5 0 0 0 0 95 0 58

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 55 34 8 2 2 0 0 89 4 53
2020 IM-00 55 34 8 2 2 0 0 89 4 53
2019 IM 68 24 3 3 2 0 0 92 5 66
2019 IM-00 70 22 3 3 2 0 0 92 5 63
2018 IM 56 27 10 3 3 0 0 83 7 59
2018 IM-00 60 30 0 5 5 0 0 90 10 20
2017 IM 67 27 5 0 0 2 0 95 0 64
2017 IM-00 73 22 5 0 0 0 0 95 0 58

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 64 25 6 2 4 0 0 89 6 53
2020 IM-00 64 25 6 2 4 0 0 89 6 53
2019 IM 62 29 6 0 3 0 0 91 3 66
2019 IM-00 62 29 6 0 3 0 0 90 3 63
2018 IM 61 25 7 0 7 0 0 86 7 59
2018 IM-00 55 35 5 0 5 0 0 90 5 20
2017 IM 60 32 3 5 0 0 0 92 5 64
2017 IM-00 64 28 3 5 0 0 0 91 5 58

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 60 23 10 4 2 0 2 84 6 52
2020 IM-00 60 23 10 4 2 0 2 84 6 52

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 43 36 15 4 2 0 0 79 6 53
2020 IM-00 43 36 15 4 2 0 0 79 6 53

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 68 23 4 4 2 0 0 91 6 53
2020 IM-00 68 23 4 4 2 0 0 91 6 53

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 26 49 9 9 4 2 0 77 13 53
2020 IM-00 26 49 9 9 4 2 0 77 13 53
2019 IM 44 30 8 11 5 2 2 77 16 66
2019 IM-00 44 29 8 11 5 2 2 75 16 63
2018 IM 36 37 10 8 7 0 2 74 16 59
2018 IM-00 35 45 0 15 5 0 0 80 20 20
2017 IM 30 48 13 6 3 0 0 78 9 64
2017 IM-00 33 46 11 7 3 0 0 79 10 58

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 62 27 8 2 2 0 0 88 4 52
2020 IM-00 62 27 8 2 2 0 0 88 4 52
2019 IM 68 22 5 5 2 0 0 89 6 65
2019 IM-00 69 19 5 5 2 0 0 89 6 62
2018 IM 64 24 5 5 2 0 0 88 7 58
2018 IM-00 58 32 0 11 0 0 0 89 11 19
2017 IM 73 23 3 0 0 0 0 97 0 64
2017 IM-00 78 21 2 0 0 0 0 98 0 58

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 52 35 6 6 2 0 0 87 8 52
2020 IM-00 52 35 6 6 2 0 0 87 8 52
2019 IM 62 26 6 5 2 0 0 88 6 66
2019 IM-00 63 24 6 5 2 0 0 87 6 63
2018 IM 56 31 7 2 5 0 0 86 7 59
2018 IM-00 65 25 0 5 5 0 0 90 10 20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 34 26 17 9 4 2 8 67 15 53
2020 IM-00 34 26 17 9 4 2 8 67 15 53
2019 IM 35 30 9 9 8 2 8 72 18 66
2019 IM-00 37 30 6 10 8 2 8 74 19 63
2018 IM 29 27 15 7 15 3 3 60 24 59
2018 IM-00 30 40 10 0 15 5 0 74 16 20
2017 IM 35 27 14 5 11 0 8 67 17 64
2017 IM-00 39 22 16 5 12 0 5 65 19 58

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 36 53 2 4 6 0 0 89 9 53
2020 IM-00 36 53 2 4 6 0 0 89 9 53

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 48 40 4 8 0 0 0 88 8 52
2020 IM-00 48 40 4 8 0 0 0 88 8 52
2019 IM 61 32 2 5 2 0 0 92 6 66
2019 IM-00 60 32 2 5 2 0 0 92 6 63
2017 IM 51 36 3 8 2 0 0 87 9 64
2017 IM-00 53 33 3 9 2 0 0 86 10 58

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 68 19 9 2 2 0 0 87 4 53
2020 IM-00 68 19 9 2 2 0 0 87 4 53
2019 IM 67 30 2 0 2 0 0 97 2 66
2019 IM-00 67 30 2 0 2 0 0 97 2 63
2017 IM 61 36 3 0 0 0 0 97 0 64
2017 IM-00 66 32 2 0 0 0 0 98 0 58

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 89 6 2 0 2 2 0 96 2 53
2020 IM-00 89 6 2 0 2 2 0 96 2 53
2017 IM 70 25 2 3 0 0 0 95 3 62
2017 IM-00 75 21 0 4 0 0 0 96 4 56

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 40 30 13 4 0 8 6 80 4 53
2020 IM-00 40 30 13 4 0 8 6 80 4 53
2019 IM 38 24 18 6 2 5 8 71 9 66
2019 IM-00 40 22 17 6 2 5 8 71 9 63

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IM 14 86 66
2019 IM-00 13 87 63
2018 IM 12 88 59

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 30 42 4 9 6 4 6 79 17 53
2020 IM-00 30 42 4 9 6 4 6 79 17 53
2019 IM 32 39 5 11 5 5 5 78 17 66
2019 IM-00 33 38 5 11 5 3 5 78 17 63
2018 IM 36 31 14 5 7 5 2 72 13 58
2018 IM-00 30 40 15 0 5 10 0 78 6 20
2017 IM 32 41 14 5 3 5 0 77 8 64
2017 IM-00 34 42 12 5 3 3 0 78 9 58

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 60 26 4 8 2 0 0 87 9 53
2020 IM-00 60 26 4 8 2 0 0 87 9 53
2019 IM 55 32 8 3 3 0 0 86 6 66
2019 IM-00 57 29 8 3 3 0 0 86 6 63
2018 IM 53 29 5 2 9 2 0 84 11 58
2018 IM-00 55 30 10 0 5 0 0 85 5 20
2017 IM 46 40 11 2 2 0 0 86 3 64
2017 IM-00 50 36 10 2 2 0 0 86 3 58

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 40 32 11 2 2 6 8 83 4 53
2020 IM-00 40 32 11 2 2 6 8 83 4 53
2019 IM 53 20 6 6 2 8 6 84 9 66
2019 IM-00 56 19 6 6 2 6 5 84 9 63
2018 IM 47 25 12 0 2 12 2 84 2 59
2018 IM-00 40 35 10 0 5 10 0 83 6 20
2017 IM 45 30 11 2 0 8 5 86 2 64
2017 IM-00 48 28 10 2 0 7 5 86 2 58

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 60 27 12 0 2 0 0 87 2 52
2020 IM-00 60 27 12 0 2 0 0 87 2 52
2019 IM 70 20 5 5 2 0 0 89 6 66
2019 IM-00 71 17 5 5 2 0 0 89 6 63
2018 IM 58 27 10 0 2 3 0 88 2 59
2018 IM-00 55 35 5 0 5 0 0 90 5 20
2017 IM 62 29 8 0 0 2 0 92 0 63
2017 IM-00 65 26 9 0 0 0 0 91 0 57

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IM 2 98 52
2020 IM-00 2 98 52

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IM 10 90 52
2020 IM-00 10 90 52
2019 IM 9 91 66
2019 IM-00 10 90 63

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 70 19 4 0 6 0 2 90 6 53
2020 IM-00 70 19 4 0 6 0 2 90 6 53
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 46 40 8 6 0 0 0 87 6 52
2020 IM-00 46 40 8 6 0 0 0 87 6 52

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 26 53 11 8 2 0 0 79 9 53
2020 IM-00 26 53 11 8 2 0 0 79 9 53

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 21 40 13 23 4 0 0 60 26 53
2020 IM-00 21 40 13 23 4 0 0 60 26 53

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 36 47 15 2 0 0 0 83 2 53
2020 IM-00 36 47 15 2 0 0 0 83 2 53

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 43 8 4 0 0 0 89 4 53
2020 IM-00 45 43 8 4 0 0 0 89 4 53

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 64 21 2 0 0 9 4 98 0 53
2020 IM-00 64 21 2 0 0 9 4 98 0 53

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 74 23 2 0 0 2 0 98 0 53
2020 IM-00 74 23 2 0 0 2 0 98 0 53

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 58 26 2 8 6 0 0 85 13 53
2020 IM-00 58 26 2 8 6 0 0 85 13 53

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 69 25 2 4 0 0 0 94 4 52
2020 IM-00 69 25 2 4 0 0 0 94 4 52

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IM 100 0 50
2020 IM-00 100 0 50

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 20 48 18 10 4 0 0 68 14 50
2020 IM-00 20 48 18 10 4 0 0 68 14 50

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 57 38 6 0 0 0 0 94 0 53
2020 IM-00 57 38 6 0 0 0 0 94 0 53
2019 IM 47 41 8 3 2 0 0 88 5 66
2019 IM-00 49 38 8 3 2 0 0 87 5 63
2018 IM 49 34 8 5 3 0 0 83 8 59
2018 IM-00 40 45 0 10 5 0 0 85 15 20
2017 IM 45 41 8 5 0 2 0 87 5 64
2017 IM-00 48 38 9 5 0 0 0 86 5 58

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 40 42 4 8 8 0 0 81 15 53
2020 IM-00 40 42 4 8 8 0 0 81 15 53

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 55 32 6 4 4 0 0 87 8 53
2020 IM-00 55 32 6 4 4 0 0 87 8 53

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 38 32 21 6 4 0 0 70 9 53
2020 IM-00 38 32 21 6 4 0 0 70 9 53
2019 IM 35 38 17 6 5 0 0 73 11 66
2019 IM-00 37 35 17 6 5 0 0 71 11 63
2018 IM 37 42 8 7 5 0 0 80 12 59
2018 IM-00 30 45 10 5 10 0 0 75 15 20
2017 IM 25 46 9 16 3 0 0 72 19 63
2017 IM-00 28 42 9 17 3 0 0 70 21 57

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 22 50 14 8 6 0 0 72 14 50
2020 IM-00 22 50 14 8 6 0 0 72 14 50
2019 IM 19 45 10 18 8 0 0 65 26 62
2019 IM-00 20 44 10 17 8 0 0 64 25 59

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 28 45 19 6 2 0 0 74 8 53
2020 IM-00 28 45 19 6 2 0 0 74 8 53

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 23 28 30 15 4 0 0 51 19 53
2020 IM-00 23 28 30 15 4 0 0 51 19 53
2019 IM 17 14 29 23 18 0 0 30 41 66
2019 IM-00 17 14 29 21 19 0 0 32 40 63
2018 IM 8 24 27 20 20 0 0 32 41 59
2018 IM-00 0 20 35 35 10 0 0 20 45 20
2017 IM 6 19 22 20 31 0 2 26 53 64
2017 IM-00 7 16 24 19 33 0 2 23 53 58

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 2 13 28 34 23 0 0 15 57 53
2020 IM-00 2 13 28 34 23 0 0 15 57 53
2019 IM 5 20 35 23 18 0 0 24 41 66
2019 IM-00 5 21 33 22 19 0 0 25 41 63
2018 IM 5 15 34 22 24 0 0 20 46 59
2018 IM-00 5 0 35 40 20 0 0 5 60 20
2017 IM 6 13 27 34 20 0 0 19 54 64
2017 IM-00 7 10 30 34 19 0 0 17 53 58

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 9 32 36 13 9 0 0 42 23 53
2020 IM-00 9 32 36 13 9 0 0 42 23 53
2019 IM 12 42 20 12 14 0 0 54 26 65
2019 IM-00 13 42 18 13 15 0 0 55 27 62
2018 IM 9 19 43 19 10 0 0 28 29 58
2018 IM-00 10 20 40 10 20 0 0 30 30 20
2017 IM 10 26 33 22 8 0 2 37 30 64
2017 IM-00 9 27 33 22 7 0 2 37 30 58

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 4 28 43 11 13 0 0 32 25 53
2020 IM-00 4 28 43 11 13 0 0 32 25 53
2019 IM 8 34 17 25 16 0 0 42 41 64
2019 IM-00 8 34 18 24 16 0 0 42 40 62
2018 IM 5 19 36 24 16 0 0 24 40 58
2018 IM-00 5 20 40 20 15 0 0 25 35 20
2017 IM 5 20 33 25 16 0 2 26 41 64
2017 IM-00 3 21 34 24 16 0 2 25 40 58

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 13 17 25 25 15 0 4 32 42 52
2020 IM-00 13 17 25 25 15 0 4 32 42 52
2019 IM 14 35 29 12 11 0 0 48 23 66
2019 IM-00 14 35 27 13 11 0 0 49 24 63
2018 IM 17 28 28 21 7 0 0 45 28 58
2018 IM-00 5 26 32 21 16 0 0 32 37 19
2017 IM 8 30 23 25 11 0 3 39 37 64
2017 IM-00 7 29 24 26 11 0 3 37 38 58

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 13 15 29 29 13 0 0 29 42 52
2020 IM-00 13 15 29 29 13 0 0 29 42 52
2019 IM 12 35 24 14 15 0 0 47 29 66
2019 IM-00 13 35 22 14 16 0 0 48 30 63
2018 IM 12 32 20 24 12 0 0 44 36 59
2018 IM-00 5 30 20 30 15 0 0 35 45 20
2017 IM 8 22 39 23 8 0 0 30 31 64
2017 IM-00 7 22 40 24 7 0 0 29 31 58

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 19 31 27 12 10 0 2 51 22 52
2020 IM-00 19 31 27 12 10 0 2 51 22 52

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 37 45 14 2 2 0 0 82 4 51
2020 IM-00 37 45 14 2 2 0 0 82 4 51
2019 IM 23 45 22 6 3 0 0 69 9 64
2019 IM-00 23 48 20 7 3 0 0 70 10 61
2018 IM 22 40 24 7 7 0 0 62 14 58
2018 IM-00 25 40 15 10 10 0 0 65 20 20
2017 IM 21 37 33 8 2 0 0 58 9 64
2017 IM-00 21 36 33 9 2 0 0 57 11 58

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 15 37 31 15 2 0 0 52 17 52
2020 IM-00 15 37 31 15 2 0 0 52 17 52
2019 IM 12 45 18 17 8 0 0 57 25 65
2019 IM-00 13 45 18 16 8 0 0 58 24 62
2018 IM 12 34 29 19 5 0 0 47 24 58
2018 IM-00 15 40 15 25 5 0 0 55 30 20
2017 IM 8 39 39 11 3 0 0 47 14 64
2017 IM-00 7 36 42 12 3 0 0 43 15 58

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 33 37 25 6 0 0 0 69 6 52
2020 IM-00 33 37 25 6 0 0 0 69 6 52
2019 IM 25 48 15 8 5 0 0 72 12 65
2019 IM-00 26 48 13 8 5 0 0 74 13 62
2018 IM 21 40 18 18 4 0 0 61 21 57
2018 IM-00 25 45 10 10 10 0 0 70 20 20
2017 IM 20 47 24 5 3 2 0 68 8 64
2017 IM-00 21 45 24 5 3 2 0 66 9 58

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 44 40 6 6 4 0 0 85 10 52
2020 IM-00 44 40 6 6 4 0 0 85 10 52
2019 IM 52 31 11 2 5 0 0 83 6 64
2019 IM-00 54 31 8 2 5 0 0 85 7 61

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 27 31 21 10 12 0 0 58 21 52
2020 IM-00 27 31 21 10 12 0 0 58 21 52

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 8 21 25 31 15 0 0 29 46 52
2020 IM-00 8 21 25 31 15 0 0 29 46 52
2019 IM 13 31 17 22 17 0 0 44 39 64
2019 IM-00 13 33 16 20 18 0 0 46 38 61
2018 IM 12 21 28 21 19 0 0 33 40 58
2018 IM-00 10 20 25 20 25 0 0 30 45 20
2017 IM 19 25 28 19 9 0 0 44 28 64
2017 IM-00 19 24 28 21 9 0 0 43 29 58

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 68 23 8 2 0 0 0 91 2 53
2020 IM-00 68 23 8 2 0 0 0 91 2 53
2019 IM 64 25 8 2 0 0 2 90 2 64
2019 IM-00 66 25 7 2 0 0 2 92 2 61
2018 IM 83 12 3 2 0 0 0 95 2 58
2018 IM-00 80 10 5 5 0 0 0 90 5 20
2017 IM 72 19 5 5 0 0 0 91 5 64
2017 IM-00 76 17 3 3 0 0 0 93 3 58

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 28 43 23 6 0 0 0 72 6 53
2020 IM-00 28 43 23 6 0 0 0 72 6 53

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 83 13 0 2 0 0 2 98 2 53
2020 IM-00 83 13 0 2 0 0 2 98 2 53
2019 IM 84 8 3 3 0 0 2 94 3 64
2019 IM-00 85 8 2 3 0 0 2 95 3 61
2018 IM 81 12 5 0 2 0 0 93 2 58
2018 IM-00 80 10 10 0 0 0 0 90 0 20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 89 8 0 0 4 0 0 96 4 53
2020 IM-00 89 8 0 0 4 0 0 96 4 53
2019 IM 71 14 3 5 6 0 2 86 11 65
2019 IM-00 71 15 3 5 5 0 2 87 10 62
2018 IM 77 11 5 2 5 0 0 88 7 57
2018 IM-00 84 5 5 0 5 0 0 89 5 19
2017 IM 73 14 6 6 0 0 0 87 6 64
2017 IM-00 74 14 5 7 0 0 0 88 7 58

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 72 17 4 6 2 0 0 89 8 53
2020 IM-00 72 17 4 6 2 0 0 89 8 53
2019 IM 49 34 9 6 2 0 0 83 8 65
2019 IM-00 50 34 8 6 2 0 0 84 8 62
2018 IM 59 31 3 7 0 0 0 90 7 59
2018 IM-00 60 20 10 10 0 0 0 80 10 20
2017 IM 56 28 8 5 3 0 0 84 8 64
2017 IM-00 57 29 5 5 3 0 0 86 9 58

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 79 6 10 2 4 0 0 85 6 52
2020 IM-00 79 6 10 2 4 0 0 85 6 52
2019 IM 73 14 6 3 5 0 0 86 8 66
2019 IM-00 73 14 5 3 5 0 0 87 8 63
2018 IM 61 22 7 5 5 0 0 83 10 59
2018 IM-00 60 20 15 0 5 0 0 80 5 20
2017 IM 56 17 15 9 2 0 0 74 11 64
2017 IM-00 60 15 12 10 2 0 0 76 12 58

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 25 32 19 13 9 0 2 58 23 53
2020 IM-00 25 32 19 13 9 0 2 58 23 53
2019 IM 20 35 26 11 9 0 0 55 20 66
2019 IM-00 21 35 25 11 8 0 0 56 19 63
2018 IM 19 37 24 15 3 0 2 57 19 59
2018 IM-00 10 25 35 15 10 0 5 37 26 20
2017 IM 21 51 16 11 0 0 2 73 11 64
2017 IM-00 19 54 16 12 0 0 0 72 12 58

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 60 30 6 4 0 0 0 91 4 53
2020 IM-00 60 30 6 4 0 0 0 91 4 53
2019 IM 54 32 8 3 2 0 2 88 5 65
2019 IM-00 55 32 8 2 2 0 2 89 3 62
2018 IM 61 24 14 0 2 0 0 85 2 59
2018 IM-00 70 10 20 0 0 0 0 80 0 20
2017 IM 70 20 8 2 0 0 0 91 2 64
2017 IM-00 71 21 7 2 0 0 0 91 2 58

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 81 15 2 0 2 0 0 96 2 53
2020 IM-00 81 15 2 0 2 0 0 96 2 53
2019 IM 88 5 3 0 3 0 2 94 3 66
2019 IM-00 89 5 2 0 3 0 2 95 3 63
2018 IM 76 12 2 5 3 0 2 90 9 59
2018 IM-00 85 0 0 5 5 0 5 89 11 20
2017 IM 84 8 5 2 2 0 0 92 3 64
2017 IM-00 86 7 4 2 2 0 0 93 3 58

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 43 30 21 4 2 0 0 74 6 53
2020 IM-00 43 30 21 4 2 0 0 74 6 53
2019 IM 52 38 11 0 0 0 0 89 0 66
2019 IM-00 54 35 11 0 0 0 0 89 0 63
2018 IM 55 28 10 3 3 0 0 83 7 58
2018 IM-00 37 37 21 5 0 0 0 74 5 19
2017 IM 59 29 9 3 0 0 0 87 3 63
2017 IM-00 58 28 10 3 0 0 0 86 3 57

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 9 51 36 4 0 0 0 60 4 53
2020 IM-00 9 51 36 4 0 0 0 60 4 53

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 4 23 40 23 10 0 0 27 33 52
2020 IM-00 4 23 40 23 10 0 0 27 33 52
2019 IM 5 30 41 15 9 0 0 35 24 66
2019 IM-00 5 30 40 16 10 0 0 35 25 63
2018 IM 5 15 53 24 3 0 0 20 27 59
2018 IM-00 0 15 60 15 10 0 0 15 25 20
2017 IM 2 22 45 23 8 0 0 24 31 64
2017 IM-00 2 22 43 24 9 0 0 24 33 58

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 19 40 32 8 2 0 0 9 58 53
2020 IM-00 19 40 32 8 2 0 0 9 58 53
2019 IM 20 18 48 9 5 0 0 14 38 66
2019 IM-00 21 17 49 8 5 0 0 13 38 63
2018 IM 12 25 47 10 3 0 2 14 38 59
2018 IM-00 15 25 55 5 0 0 0 5 40 20
2017 IM 8 34 47 8 3 0 0 11 42 64
2017 IM-00 9 35 48 5 3 0 0 9 43 58
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 47 38 15 0 44 56 53
2020 IM-00 47 38 15 0 44 56 53

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IM 20 80 25
2020 IM-00 20 80 25

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 45 28 9 2 9 0 6 78 12 53
2020 IM-00 45 28 9 2 9 0 6 78 12 53
2019 IM 42 19 16 11 8 0 5 64 20 64
2019 IM-00 44 18 15 11 8 0 5 64 20 62
2018 IM 55 17 10 7 5 0 5 76 13 58
2018 IM-00 55 10 5 15 5 0 10 72 22 20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 0 0 24 36 36 0 4 0 75 25
2020 IM-00 0 0 24 36 36 0 4 0 75 25

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IM 0 0 20 32 44 4 0 0 79 25
2020 IM-00 0 0 20 32 44 4 0 0 79 25
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