2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - DD

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 42 48 0 10 0 0 0 90 10 19
2019 DD 37 38 20 0 4 0 0 75 4 27
2019 DD-04 41 20 29 0 10 0 0 61 10 11
2018 DD 33 35 25 2 4 0 0 69 6 27
2018 DD-04 31 32 28 0 9 0 0 63 9 12
2017 DD 33 41 21 2 2 0 0 74 4 44
2017 DD-04 36 34 23 3 3 0 0 70 7 28
2014 DD 18 53 19 9 0 0 0 72 9 66
2014 DD-04 17 51 21 11 0 0 0 68 11 37
2014 DD-05 14 65 8 14 0 0 0 78 14 14

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 37 32 29 3 0 0 0 69 3 19
2019 DD 35 25 18 9 13 0 0 59 22 27
2019 DD-04 31 20 0 20 29 0 0 51 49 11
2018 DD 12 44 23 8 13 0 0 56 21 28
2018 DD-04 17 37 19 19 9 0 0 54 28 12
2017 DD 23 31 24 14 6 2 0 55 21 44
2017 DD-04 23 28 23 13 10 3 0 52 24 28

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 73 17 10 0 0 0 0 90 0 19
2019 DD 64 25 12 0 0 0 0 88 0 27
2019 DD-04 90 0 10 0 0 0 0 90 0 11
2018 DD 35 57 8 0 0 0 0 92 0 28
2018 DD-04 42 58 0 0 0 0 0 100 0 12
2017 DD 43 43 13 0 0 0 0 87 0 44
2017 DD-04 52 34 14 0 0 0 0 86 0 28
2014 DD 52 36 10 1 0 0 0 89 1 66
2014 DD-04 60 27 13 0 0 0 0 87 0 37
2014 DD-05 31 49 14 6 0 0 0 80 6 14

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 74 15 8 3 0 0 0 89 3 18
2019 DD 48 34 14 4 0 0 0 82 4 27
2019 DD-04 41 29 20 10 0 0 0 71 10 11
2018 DD 47 33 15 0 0 0 4 84 0 28
2018 DD-04 60 31 9 0 0 0 0 91 0 12
2017 DD 45 41 13 2 0 0 0 85 2 44
2017 DD-04 43 36 17 3 0 0 0 80 3 28
2014 DD 39 40 16 5 0 0 0 79 5 66
2014 DD-04 41 43 16 0 0 0 0 84 0 37
2014 DD-05 43 35 8 14 0 0 0 78 14 14

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 22 54 7 17 0 0 0 76 17 18
2019 DD 32 23 18 4 22 0 0 55 27 27
2019 DD-04 21 20 10 10 39 0 0 41 49 11
2018 DD 21 19 36 4 9 11 0 45 15 27
2018 DD-04 26 9 37 9 9 9 0 39 20 12
2017 DD 18 37 35 2 8 0 0 55 10 44
2017 DD-04 7 53 33 0 7 0 0 60 7 28
2014 DD 22 35 24 13 6 0 0 56 20 66
2014 DD-04 23 28 29 14 6 0 0 52 19 37
2014 DD-05 22 43 14 14 8 0 0 65 22 14

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 53 21 10 0 0 0 69 10 19
2019 DD 29 26 18 14 14 0 0 54 28 26
2019 DD-04 21 10 20 20 29 0 0 31 49 11
2018 DD 17 27 39 8 8 0 0 44 17 28
2018 DD-04 26 19 37 9 9 0 0 44 19 12
2017 DD 20 45 19 12 4 0 0 65 16 44
2017 DD-04 14 42 27 10 7 0 0 57 17 28
2014 DD 23 29 28 15 5 0 0 52 20 66
2014 DD-04 23 21 34 19 3 0 0 44 22 37
2014 DD-05 27 37 20 8 8 0 0 65 16 14

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 35 10 35 7 3 10 0 50 11 19
2019 DD 23 27 11 7 18 9 4 58 29 27
2019 DD-04 21 20 10 10 29 0 10 46 44 11
2018 DD 16 36 22 7 8 10 0 58 17 28
2018 DD-04 35 19 28 9 9 0 0 54 19 12
2017 DD 13 25 30 11 6 11 4 45 20 44
2017 DD-04 10 26 34 11 3 10 6 43 17 28
2014 DD 18 26 26 8 11 9 2 50 21 66
2014 DD-04 23 22 23 11 14 8 0 48 27 37
2014 DD-05 27 14 43 0 0 8 8 49 0 14
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 42 17 20 7 0 0 14 69 8 19
2019 DD 30 7 30 0 18 0 16 43 21 27
2019 DD-04 16 0 29 0 29 0 25 21 40 11

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 35 32 17 14 2 0 0 66 17 19
2019 DD 37 13 18 5 22 0 4 53 29 27
2019 DD-04 41 0 20 0 39 0 0 41 39 11
2018 DD 26 30 26 17 0 0 0 56 17 27
2018 DD-04 35 9 28 28 0 0 0 44 28 12
2017 DD 24 32 22 9 13 0 0 56 22 44
2017 DD-04 22 31 20 7 20 0 0 53 27 28
2014 DD 26 33 21 7 13 0 0 59 20 65
2014 DD-04 26 25 19 8 22 0 0 51 30 37
2014 DD-05 16 47 31 6 0 0 0 63 6 14

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 35 39 14 5 7 0 0 73 12 19
2019 DD 43 30 0 9 18 0 0 73 27 27
2019 DD-04 51 10 0 10 29 0 0 61 39 11
2018 DD 29 28 22 13 9 0 0 56 21 27
2018 DD-04 26 28 19 19 9 0 0 54 28 12
2017 DD 44 21 18 2 15 0 0 65 17 44
2017 DD-04 36 23 17 0 24 0 0 60 24 28
2014 DD 39 30 14 5 13 0 0 68 17 66
2014 DD-04 34 26 18 3 19 0 0 60 22 37
2014 DD-05 37 49 6 8 0 0 0 86 8 14

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 27 34 22 10 0 7 0 66 11 19
2019 DD 34 23 13 15 4 9 0 63 22 27
2019 DD-04 25 6 10 29 10 20 0 39 49 11
2018 DD 20 20 33 4 19 4 0 42 24 27
2018 DD-04 23 12 37 0 19 9 0 39 20 12
2017 DD 18 34 22 10 11 4 0 54 23 44
2017 DD-04 18 29 27 13 13 0 0 47 26 28
2014 DD 19 28 16 14 16 7 0 51 33 66
2014 DD-04 18 21 13 20 20 7 0 42 43 37
2014 DD-05 14 45 27 8 0 6 0 62 8 14

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 20 36 15 22 0 7 0 60 23 19
2019 DD 28 20 25 13 13 0 0 49 27 27
2019 DD-04 31 0 20 20 29 0 0 31 49 11
2018 DD 17 27 15 19 17 4 0 46 38 27
2018 DD-04 23 3 28 19 19 9 0 28 41 12
2017 DD 11 30 32 4 14 9 0 45 19 44
2017 DD-04 8 29 37 3 16 7 0 39 21 28
2014 DD 12 31 27 13 14 3 0 44 28 66
2014 DD-04 10 26 28 18 17 0 0 37 35 37
2014 DD-05 8 43 33 8 0 8 0 55 8 14

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 10 38 10 17 2 14 7 62 25 19
2019 DD 25 9 25 16 18 7 0 37 36 27
2019 DD-04 31 0 10 10 39 10 0 35 54 11
2018 DD 7 27 22 20 18 7 0 36 41 26
2018 DD-04 15 13 20 20 20 10 0 32 46 11
2017 DD 9 23 18 22 11 17 0 38 40 44
2017 DD-04 8 18 17 28 13 17 0 30 49 28
2014 DD 6 21 27 19 16 11 0 30 39 66
2014 DD-04 10 13 24 28 17 7 0 25 49 37
2014 DD-05 0 31 39 8 8 14 0 36 18 14

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 18 24 17 14 19 7 0 45 36 19
2019 DD 21 20 21 18 18 3 0 42 37 27
2019 DD-04 31 20 0 10 39 0 0 51 49 11
2018 DD 2 34 12 23 22 6 0 39 48 27
2018 DD-04 4 31 0 28 28 9 0 39 61 12
2017 DD 9 22 28 19 14 9 0 34 36 44
2017 DD-04 8 17 26 23 17 10 0 28 44 28
2014 DD 10 25 26 16 18 4 0 37 36 66
2014 DD-04 12 24 19 14 29 2 0 37 43 37
2014 DD-05 0 24 33 35 0 8 0 26 38 14
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 46 11 17 7 0 0 65 24 19
2019 DD 26 31 25 0 18 0 0 57 18 27
2019 DD-04 31 10 20 0 39 0 0 41 39 11
2018 DD 23 27 17 19 14 0 0 49 34 25
2018 DD-04 32 0 23 23 23 0 0 32 46 10
2017 DD 13 34 31 9 13 0 0 47 22 44
2017 DD-04 11 29 31 9 20 0 0 40 30 28
2014 DD 14 31 27 12 15 0 0 45 28 66
2014 DD-04 12 30 27 14 16 0 0 43 30 37
2014 DD-05 14 55 23 8 0 0 0 69 8 14

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 39 32 10 0 0 0 58 10 19
2019 DD 26 40 18 7 9 0 0 66 16 27
2019 DD-04 31 29 10 10 20 0 0 61 29 11
2018 DD 23 44 11 17 4 0 0 67 22 27
2018 DD-04 35 19 19 19 9 0 0 54 28 12
2017 DD 25 32 25 10 8 0 0 56 18 44
2017 DD-04 18 35 30 7 10 0 0 54 17 28

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 27 49 7 14 2 0 0 76 17 19
2019 DD 27 20 27 0 22 0 3 49 23 27
2019 DD-04 35 10 10 0 39 0 6 48 42 11
2018 DD 16 45 21 4 13 0 0 61 17 27
2018 DD-04 21 23 37 9 9 0 0 44 19 12
2017 DD 14 47 20 6 13 0 0 61 19 44
2017 DD-04 14 38 20 6 21 0 0 53 27 28
2014 DD 28 40 17 3 12 0 0 68 16 66
2014 DD-04 28 25 22 6 19 0 0 54 25 37
2014 DD-05 22 65 6 0 8 0 0 86 8 14

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 20 34 27 10 7 0 3 55 17 19
2019 DD 30 28 16 18 9 0 0 58 27 27
2019 DD-04 45 6 10 20 20 0 0 51 39 11
2018 DD 14 44 20 17 0 0 4 61 18 27
2018 DD-04 17 46 19 9 0 0 9 69 10 12
2017 DD 22 30 19 23 6 0 0 52 29 44
2017 DD-04 14 22 30 30 3 0 0 36 34 28
2014 DD 12 36 16 20 17 0 0 47 37 66
2014 DD-04 8 33 18 19 22 0 0 41 41 37
2014 DD-05 6 49 14 24 8 0 0 55 31 14

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 45 29 24 0 0 2 0 75 0 19

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 36 31 6 17 7 2 0 69 25 19
2019 DD 9 18 18 9 31 14 0 32 47 27
2019 DD-04 16 10 10 0 49 16 0 30 58 11
2018 DD 16 13 23 28 13 8 0 31 44 28
2018 DD-04 26 0 19 46 9 0 0 26 56 12
2017 DD 14 32 30 8 12 4 0 48 21 44
2017 DD-04 11 18 38 13 14 7 0 31 28 28
2014 DD 8 26 25 21 17 0 3 35 39 66
2014 DD-04 5 31 22 27 16 0 0 35 43 37
2014 DD-05 14 22 41 8 16 0 0 35 24 14

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 15 2 25 13 22 14 10 22 45 19
2019 DD 5 7 23 18 40 0 7 13 63 27
2019 DD-04 6 6 10 20 59 0 0 12 79 11
2018 DD 12 8 22 18 25 8 6 23 51 28
2018 DD-04 17 0 28 19 28 0 9 18 51 12
2017 DD 5 13 15 33 25 0 8 20 63 44
2017 DD-04 3 7 14 34 31 0 9 12 72 28
2014 DD 6 11 18 20 33 3 9 19 60 66
2014 DD-04 10 6 20 26 30 3 5 17 61 37
2014 DD-05 0 23 20 20 29 0 8 25 53 14

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 61 33 6 0 0 0 0 94 0 19
2019 DD 60 16 11 4 0 4 4 83 5 27
2019 DD-04 61 29 0 0 0 0 10 100 0 11

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 42 21 22 0 8 8 0 68 8 18
2019 DD 27 12 23 13 9 7 9 47 27 27
2019 DD-04 39 6 10 20 10 6 10 53 35 11

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 82 14 3 0 0 0 0 97 0 19
2019 DD 62 7 9 4 9 4 4 75 15 27
2019 DD-04 51 10 0 10 20 0 10 67 33 11

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 67 20 3 0 0 10 0 96 0 19
2019 DD 73 4 4 0 4 4 9 90 5 27
2019 DD-04 71 0 0 0 10 0 20 88 12 11

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 23 63 0 14 0 0 0 86 14 19
2019 DD 25 34 23 4 13 0 0 59 18 27
2019 DD-04 25 35 10 0 29 0 0 61 29 11
2018 DD 16 41 22 9 13 0 0 56 22 27
2018 DD-04 26 19 28 19 9 0 0 44 28 12
2017 DD 16 48 18 9 10 0 0 64 19 43
2017 DD-04 11 48 21 10 10 0 0 59 20 28
2014 DD 16 30 19 18 12 0 5 48 32 66
2014 DD-04 14 32 26 16 11 0 0 46 27 37
2014 DD-05 16 47 16 22 0 0 0 63 22 14

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 35 37 14 14 0 0 0 71 14 19
2019 DD 32 23 31 0 13 0 0 55 13 27
2019 DD-04 31 10 29 0 29 0 0 41 29 11
2018 DD 24 25 27 11 13 0 0 49 24 28
2018 DD-04 17 28 28 19 9 0 0 44 28 12
2017 DD 25 35 19 15 6 0 0 60 20 44
2017 DD-04 18 37 21 20 3 0 0 56 24 28
2014 DD 22 25 24 14 11 0 5 49 26 66
2014 DD-04 17 30 26 11 17 0 0 46 28 37
2014 DD-05 41 35 16 8 0 0 0 76 8 14

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 30 32 17 22 0 0 0 61 22 19
2019 DD 32 30 16 9 13 0 0 62 22 27
2019 DD-04 31 10 20 10 29 0 0 41 39 11
2018 DD 14 36 34 13 4 0 0 50 17 28
2018 DD-04 17 19 46 19 0 0 0 35 19 12
2017 DD 22 33 26 11 8 0 0 55 18 44
2017 DD-04 22 34 24 13 7 0 0 56 20 28
2014 DD 20 33 23 15 9 0 0 53 24 66
2014 DD-04 12 42 24 14 8 0 0 54 22 37
2014 DD-05 37 23 26 14 0 0 0 61 14 14

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 46 21 3 7 7 0 67 11 19
2019 DD 25 18 34 11 9 2 0 44 21 27
2019 DD-04 21 10 29 20 20 0 0 31 39 11
2018 DD 12 28 36 13 8 3 0 41 22 28
2018 DD-04 17 37 28 9 9 0 0 54 19 12
2017 DD 9 34 22 19 8 6 2 47 29 44
2017 DD-04 7 28 20 27 7 10 0 40 38 28

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 25 55 20 0 0 0 0 80 0 19
2019 DD 46 25 20 4 4 0 0 71 9 27
2019 DD-04 51 10 29 10 0 0 0 61 10 11
2018 DD 39 44 13 0 0 0 4 86 0 27
2018 DD-04 44 37 9 0 0 0 9 90 0 12
2017 DD 41 22 20 11 2 0 3 66 14 43
2017 DD-04 43 20 21 12 3 0 0 64 16 28
2014 DD 35 37 7 9 8 2 3 75 18 66
2014 DD-04 24 50 7 8 9 3 0 75 17 37
2014 DD-05 57 24 6 6 8 0 0 80 14 14

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 57 26 10 7 0 0 0 83 7 19
2019 DD 66 26 4 0 4 0 0 91 4 27
2019 DD-04 75 16 0 0 10 0 0 90 10 11
2018 DD 54 20 21 0 0 0 4 78 0 28
2018 DD-04 51 21 19 0 0 0 9 80 0 12
2017 DD 53 18 18 2 4 0 4 74 7 44
2017 DD-04 57 20 13 3 3 0 3 80 7 28
2014 DD 50 27 14 7 2 0 0 77 9 66
2014 DD-04 52 27 10 8 3 0 0 79 11 37
2014 DD-05 45 35 20 0 0 0 0 80 0 14

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DD 48 52 19

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 46 0 20 3 7 17 7 61 13 19

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 DD 29 54 17 19
2019 DD 22 46 32 27
2019 DD-04 20 41 39 11
2018 DD 19 43 38 27
2018 DD-04 12 56 32 12
2017 DD 17 39 44 43
2017 DD-04 7 43 50 28
2014 DD 13 49 37 66
2014 DD-04 13 51 36 37
2014 DD-05 0 51 49 14
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 45 27 25 3 0 0 0 72 3 19
2019 DD 37 27 11 11 9 4 0 67 21 27
2019 DD-04 31 29 0 10 20 10 0 67 33 11
2018 DD 31 46 6 8 8 0 0 77 17 28
2018 DD-04 35 37 9 9 9 0 0 72 19 12
2017 DD 36 40 15 2 6 0 0 76 8 44
2017 DD-04 36 43 14 3 3 0 0 80 6 28
2014 DD 29 49 10 10 0 2 0 80 10 66
2014 DD-04 25 51 11 11 0 3 0 77 12 37
2014 DD-05 31 45 12 12 0 0 0 76 12 14

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 22 38 10 22 2 7 0 64 26 19
2019 DD 25 21 20 22 9 3 0 47 32 27
2019 DD-04 31 0 20 29 20 0 0 31 49 11
2018 DD 8 21 31 21 13 6 0 30 36 27
2018 DD-04 14 12 28 37 9 0 0 26 46 12
2017 DD 9 30 38 11 8 5 0 40 19 44
2017 DD-04 8 25 43 13 7 3 0 34 21 28
2014 DD 15 35 25 6 17 3 0 51 24 66
2014 DD-04 13 24 28 11 25 0 0 37 36 37
2014 DD-05 14 45 29 0 6 6 0 62 6 14

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 18 22 18 31 11 0 0 42 40 18
2019 DD 13 21 32 11 18 0 4 31 35 27
2019 DD-04 10 20 45 0 25 0 0 25 29 11
2018 DD 26 7 41 11 9 0 7 21 35 26
2018 DD-04 9 9 49 14 9 0 9 25 20 12
2017 DD 17 24 32 16 7 2 2 24 43 43
2017 DD-04 14 25 43 8 7 0 4 15 40 27
2014 DD 14 34 32 9 9 0 1 18 49 66
2014 DD-04 13 46 23 11 8 0 0 19 58 37
2014 DD-05 14 22 51 8 6 0 0 14 35 14

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 8 32 15 9 28 0 8 40 43 18
2019 DD 13 18 16 22 19 3 9 46 36 27
2019 DD-04 20 20 20 10 16 6 10 30 47 11
2018 DD 14 27 17 26 5 5 7 34 47 25
2018 DD-04 20 20 10 28 10 0 10 43 46 11
2017 DD 10 18 33 11 16 7 4 31 32 43
2017 DD-04 11 17 28 18 11 7 7 34 33 27
2014 DD 13 28 21 15 14 6 3 32 45 66
2014 DD-04 15 29 32 7 14 0 2 22 46 37
2014 DD-05 0 43 0 28 8 14 8 45 55 14

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 3 28 19 21 3 8 45 24 18
2019 DD 11 13 19 25 12 0 20 46 31 27
2019 DD-04 0 20 25 20 6 0 29 36 28 11
2018 DD 6 27 29 21 14 0 2 37 34 25
2018 DD-04 13 10 20 25 31 0 0 56 24 11
2017 DD 21 20 26 9 12 7 4 24 47 43
2017 DD-04 21 20 27 7 11 7 7 21 48 28
2014 DD 29 15 25 18 6 4 3 26 47 66
2014 DD-04 31 19 27 12 8 3 0 21 51 37
2014 DD-05 27 16 31 12 0 6 8 14 50 14

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 0 14 39 19 28 0 0 47 14 18
2019 DD 0 21 18 27 30 0 4 59 21 27
2019 DD-04 0 20 16 29 35 0 0 65 20 11
2018 DD 0 21 23 26 22 0 7 52 23 25
2018 DD-04 0 10 24 25 41 0 0 66 10 11
2017 DD 2 10 39 18 28 0 2 48 12 41
2017 DD-04 4 4 36 26 27 0 4 54 8 26
2014 DD 4 12 30 34 14 0 6 51 18 65
2014 DD-04 0 11 24 43 17 0 5 63 12 36
2014 DD-05 6 8 29 51 6 0 0 57 14 14

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 18 27 0 23 3 11 26 43 18
2019 DD 22 2 36 16 16 0 7 34 27 27
2019 DD-04 29 0 39 16 10 0 6 27 31 11
2018 DD 17 27 31 12 6 0 7 20 47 25
2018 DD-04 10 20 34 15 10 0 10 28 34 11
2017 DD 12 23 22 20 16 2 4 39 38 43
2017 DD-04 7 26 24 26 11 4 4 39 35 27
2014 DD 18 18 36 16 7 0 6 25 37 66
2014 DD-04 16 22 39 15 3 0 5 19 40 37
2014 DD-05 14 14 45 14 14 0 0 27 27 14

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 15 11 11 3 29 12 19 46 39 18
2019 DD 9 13 16 16 23 5 18 50 29 27
2019 DD-04 10 20 10 10 20 12 20 43 43 11
2018 DD 14 22 7 21 9 10 17 41 50 25
2018 DD-04 10 20 0 28 10 10 20 56 44 11
2017 DD 4 12 34 14 16 2 17 37 20 43
2017 DD-04 7 7 42 11 15 4 14 32 17 27
2014 DD 12 16 21 19 20 3 9 45 32 66
2014 DD-04 12 24 24 19 13 5 3 35 39 37
2014 DD-05 0 6 14 45 27 0 8 79 6 14

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 13 24 18 7 14 10 14 28 49 19
2019 DD 11 18 14 27 11 7 12 47 36 27
2019 DD-04 0 29 10 29 0 16 16 43 43 11
2018 DD 14 23 25 11 14 10 2 29 43 25
2018 DD-04 10 13 31 15 31 0 0 46 24 11
2017 DD 19 16 32 4 14 7 8 22 41 43
2017 DD-04 26 13 29 4 11 7 10 18 47 27
2014 DD 24 15 26 15 9 8 4 27 43 66
2014 DD-04 32 16 18 18 11 3 2 31 50 37
2014 DD-05 0 27 43 8 6 16 0 16 33 14

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 11 22 31 18 11 0 8 31 36 18
2019 DD 4 16 41 26 9 0 4 36 21 27
2019 DD-04 10 10 59 21 0 0 0 21 20 11

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 7 29 28 3 17 17 0 43 23 19
2019 DD 21 18 25 0 27 9 0 43 29 27
2019 DD-04 31 0 10 0 49 10 0 35 54 11

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 34 27 29 10 0 0 0 61 10 19
2019 DD 28 20 25 4 22 0 0 48 27 27
2019 DD-04 31 0 20 10 39 0 0 31 49 11
2018 DD 15 35 9 26 13 2 0 51 40 28
2018 DD-04 23 21 9 37 9 0 0 44 46 12
2017 DD 25 19 22 15 12 2 5 47 29 43
2017 DD-04 14 19 24 24 13 3 3 36 39 28
2014 DD 27 26 13 11 20 2 2 55 32 66
2014 DD-04 22 21 13 14 30 0 0 43 44 37
2014 DD-05 29 35 12 8 16 0 0 65 24 14

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 45 14 36 3 2 0 0 59 5 19
2019 DD 32 25 13 16 13 0 0 57 29 27
2019 DD-04 21 20 10 29 20 0 0 41 49 11
2018 DD 20 55 8 8 8 0 0 75 17 28
2018 DD-04 14 49 19 19 0 0 0 63 19 12
2017 DD 18 42 18 11 4 2 4 65 16 44
2017 DD-04 22 37 21 10 3 3 3 64 14 28
2014 DD 26 46 12 12 3 0 0 72 15 66
2014 DD-04 22 37 16 19 5 0 0 59 24 37
2014 DD-05 29 63 8 0 0 0 0 92 0 14

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 30 48 14 0 0 0 7 85 0 19
2019 DD 30 32 13 9 13 3 0 63 23 27
2019 DD-04 41 10 10 20 20 0 0 51 39 11
2018 DD 17 39 28 8 4 4 0 58 13 28
2018 DD-04 14 40 28 9 9 0 0 54 19 12

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 27 38 18 10 0 7 0 70 11 19
2019 DD 30 30 27 4 9 0 0 60 13 27
2019 DD-04 21 20 29 10 20 0 0 41 29 11
2018 DD 27 32 24 8 4 4 0 62 13 28
2018 DD-04 42 12 28 19 0 0 0 54 19 12
2017 DD 23 47 19 6 0 2 3 73 7 44
2017 DD-04 15 49 23 10 0 3 0 66 11 28
2014 DD 33 38 14 9 2 5 0 75 11 66
2014 DD-04 27 43 13 8 3 5 0 74 12 37
2014 DD-05 43 49 0 0 0 8 0 100 0 14

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 32 31 23 7 0 7 0 67 8 19
2019 DD 28 18 29 4 9 12 0 52 15 27
2019 DD-04 16 10 20 10 20 25 0 34 40 11
2018 DD 27 35 21 0 4 13 0 71 5 28
2018 DD-04 42 21 19 0 0 19 0 77 0 12
2017 DD 18 36 28 6 3 9 0 59 10 44
2017 DD-04 21 21 37 6 0 14 0 49 7 28
2014 DD 32 40 11 5 2 8 3 81 7 66
2014 DD-04 34 41 11 3 3 8 0 82 6 37
2014 DD-05 43 41 0 0 0 8 8 100 0 14

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 48 38 13 0 0 0 0 87 0 19
2019 DD 41 21 29 4 4 0 0 62 9 27
2019 DD-04 21 20 39 10 10 0 0 41 20 11
2018 DD 24 45 22 4 4 0 0 69 8 28
2018 DD-04 35 19 37 9 0 0 0 54 9 12
2017 DD 33 45 10 10 0 0 3 79 10 44
2017 DD-04 22 55 13 10 0 0 0 77 10 28
2014 DD 35 41 13 6 3 2 0 77 10 66
2014 DD-04 33 37 16 8 3 3 0 72 11 37
2014 DD-05 35 51 6 8 0 0 0 86 8 14

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 48 24 11 0 0 10 7 87 0 19

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 28 41 18 8 0 6 0 73 8 18

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 41 31 28 0 0 0 0 72 0 19

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 24 56 0 0 3 0 42 0 19
2019 DD 18 11 25 5 29 9 2 33 39 27
2019 DD-04 25 0 29 6 29 10 0 28 39 11
2018 DD 6 23 21 12 25 10 2 34 42 28
2018 DD-04 4 31 19 0 37 9 0 39 41 12
2017 DD 7 37 16 15 14 2 9 49 33 43
2017 DD-04 8 32 17 20 17 3 3 42 40 28
2014 DD 18 30 22 11 13 3 3 51 25 65
2014 DD-04 20 27 24 8 20 0 0 48 28 36
2014 DD-05 20 37 22 8 0 6 8 66 9 14

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 24 37 18 14 0 7 0 65 15 19
2019 DD 27 25 7 21 4 16 0 62 30 27
2019 DD-04 31 10 0 20 10 29 0 58 42 11
2018 DD 18 34 25 4 8 10 0 58 14 28
2018 DD-04 26 28 19 9 0 19 0 66 11 12
2017 DD 18 48 18 2 6 3 5 72 9 44
2017 DD-04 14 51 18 3 7 0 8 70 11 28
2014 DD 19 35 23 8 6 6 3 59 15 66
2014 DD-04 19 26 31 13 5 3 2 48 20 37
2014 DD-05 14 57 8 0 8 6 8 82 9 14

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 24 46 13 7 10 0 0 70 17 19
2019 DD 30 21 25 4 18 3 0 52 23 27
2019 DD-04 31 0 29 0 39 0 0 31 39 11
2018 DD 22 34 28 8 4 4 0 58 13 28
2018 DD-04 35 28 19 19 0 0 0 63 19 12

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 46 16 14 0 7 0 67 15 19
2019 DD 14 22 30 9 22 3 0 37 32 27
2019 DD-04 16 10 25 10 39 0 0 25 49 11
2018 DD 10 21 32 21 8 8 0 34 32 28
2018 DD-04 23 9 37 21 9 0 0 32 31 12
2017 DD 7 39 24 6 10 13 0 53 19 44
2017 DD-04 12 31 24 7 16 10 0 47 26 28
2014 DD 9 36 18 12 12 9 4 52 28 66
2014 DD-04 8 33 18 16 17 5 2 45 36 37
2014 DD-05 8 37 22 12 0 14 8 57 15 14

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 26 13 31 10 0 0 46 41 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 61 13 10 14 2 0 0 73 17 19
2019 DD 40 31 4 25 0 0 0 71 25 27
2019 DD-04 39 31 0 29 0 0 0 71 29 11
2017 DD 38 41 10 7 4 0 0 79 12 43
2017 DD-04 33 46 10 7 4 0 0 79 11 27
2014 DD 34 37 13 9 7 0 0 71 16 66
2014 DD-04 26 39 15 14 5 0 0 66 19 37
2014 DD-05 43 45 6 6 0 0 0 88 6 14

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 32 39 22 7 0 0 0 71 7 19
2019 DD 46 31 9 13 0 0 0 78 13 27
2019 DD-04 51 20 10 20 0 0 0 71 20 11
2017 DD 45 42 9 4 0 0 0 87 4 43
2017 DD-04 43 41 10 6 0 0 0 84 6 28
2014 DD 44 40 9 3 2 0 2 86 5 66
2014 DD-04 35 46 11 3 3 0 3 83 6 37
2014 DD-05 65 35 0 0 0 0 0 100 0 14

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 72 20 7 0 0 0 0 93 0 19
2017 DD 71 14 6 3 0 0 6 90 4 43
2017 DD-04 73 11 9 0 0 0 7 90 0 27
2014 DD 63 28 7 0 2 0 0 92 2 66
2014 DD-04 56 42 2 0 0 0 0 98 0 37
2014 DD-05 73 6 22 0 0 0 0 78 0 14

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 50 10 10 0 0 31 0 86 0 19
2019 DD 39 16 13 2 4 21 4 73 9 27
2019 DD-04 31 10 10 0 10 29 10 68 16 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 DD 23 77 26
2018 DD 21 79 28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 16 10 30 24 10 7 3 29 38 19
2019 DD 16 5 16 11 23 23 5 29 48 26
2019 DD-04 16 0 29 10 29 10 6 19 47 11
2018 DD 5 14 43 9 9 17 3 23 23 26
2018 DD-04 10 18 51 0 10 10 0 32 11 11
2017 DD 11 23 19 12 10 22 2 45 29 44
2017 DD-04 11 26 17 7 16 20 3 48 30 28
2014 DD 16 17 23 9 8 21 6 45 23 66
2014 DD-04 18 16 26 8 14 10 7 42 27 37
2014 DD-05 6 20 22 8 0 45 0 46 14 14

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 23 32 28 15 2 0 0 55 17 18
2019 DD 26 30 9 9 22 4 0 58 33 27
2019 DD-04 31 0 10 10 39 10 0 35 54 11
2018 DD 14 34 30 9 5 9 0 52 15 26
2018 DD-04 20 28 31 20 0 0 0 49 20 11
2017 DD 19 33 29 0 10 9 0 57 11 44
2017 DD-04 15 32 28 0 16 10 0 52 18 28
2014 DD 22 34 18 8 6 9 3 63 16 66
2014 DD-04 21 32 22 6 8 8 3 60 16 37
2014 DD-05 14 41 16 16 0 14 0 64 18 14

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 DD 21 79 26

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 16 25 40 0 0 17 2 51 0 19
2019 DD 21 10 18 0 18 32 3 46 27 27
2019 DD-04 16 0 29 0 29 20 6 21 40 11
2018 DD 6 21 44 8 4 15 2 32 15 28
2018 DD-04 14 21 56 9 0 0 0 35 9 12
2017 DD 9 37 18 2 6 27 2 64 11 44
2017 DD-04 8 32 24 3 9 20 3 51 17 28
2014 DD 19 15 29 4 5 26 2 47 12 66
2014 DD-04 21 12 33 3 8 20 3 43 14 37
2014 DD-05 6 12 37 0 0 45 0 32 0 14

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 24 34 32 7 0 2 0 60 7 19
2019 DD 30 27 13 4 13 12 0 65 20 27
2019 DD-04 31 0 10 10 29 20 0 39 49 11
2018 DD 15 29 35 4 8 8 0 48 14 28
2018 DD-04 23 31 37 9 0 0 0 54 9 12
2017 DD 23 40 17 2 6 11 0 71 9 43
2017 DD-04 11 40 21 4 10 14 0 60 16 27
2014 DD 26 24 28 7 2 13 0 57 10 65
2014 DD-04 24 23 34 6 0 13 0 55 6 36
2014 DD-05 14 35 37 8 0 6 0 52 8 14

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DD 21 79 19

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DD 9 91 19
2019 DD 20 80 27
2019 DD-04 20 80 11
2014 DD 18 82 66
2014 DD-04 19 81 37

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 DD 65 35 12

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 45 24 7 0 7 7 10 83 9 19
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 31 37 7 0 7 0 52 8 19

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 15 62 18 3 2 0 0 77 5 19

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 22 48 20 7 2 0 0 70 10 19

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 19 46 30 3 2 0 0 65 5 19

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 25 34 32 0 0 10 0 64 0 19

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 61 14 11 0 0 7 7 88 0 19

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 25 39 3 10 7 0 44 13 19

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 29 36 28 0 7 0 0 65 7 19

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 41 29 20 7 2 0 0 70 10 19

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 20 38 35 7 0 0 0 58 7 19
2019 DD 23 25 29 9 9 4 0 50 19 27
2019 DD-04 12 20 39 10 10 10 0 35 22 11
2018 DD 21 26 33 9 0 11 0 53 10 27
2018 DD-04 31 37 23 9 0 0 0 68 9 12
2017 DD 13 38 34 7 2 7 0 54 10 42
2017 DD-04 4 32 40 10 4 10 0 40 16 27

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 14 24 35 17 7 3 0 39 25 19

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 33 22 38 0 0 7 0 59 0 18

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 29 25 28 14 3 2 0 54 17 19
2019 DD 26 22 16 13 22 0 0 48 36 27
2019 DD-04 21 20 10 20 29 0 0 41 49 11
2018 DD 17 35 17 17 9 4 0 55 27 27
2018 DD-04 28 31 14 19 9 0 0 58 28 12
2017 DD 9 29 34 16 4 7 0 41 22 43
2017 DD-04 4 32 36 14 7 7 0 39 22 27

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 16 42 39 0 2 0 0 58 2 19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 47 25 11 14 3 0 0 72 17 19
2019 DD 23 27 21 14 16 0 0 50 30 27
2019 DD-04 45 10 16 10 20 0 0 55 29 11
2018 DD 26 32 31 7 4 0 0 58 11 27
2018 DD-04 19 65 12 4 0 0 0 83 4 12
2017 DD 23 22 24 9 20 0 2 47 29 44
2017 DD-04 13 32 20 10 21 0 3 47 32 28

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 22 44 25 3 7 0 0 65 10 19
2019 DD 36 40 16 3 5 0 0 76 7 26
2019 DD-04 45 45 0 0 10 0 0 90 10 11
2018 DD 34 36 21 9 0 0 0 71 9 27
2018 DD-04 46 44 0 9 0 0 0 91 9 12
2017 DD 24 31 31 5 7 0 2 57 12 43
2017 DD-04 25 35 25 4 7 0 4 63 12 27

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 24 34 32 10 0 0 0 58 10 19
2019 DD 45 34 14 7 0 0 0 79 7 26
2019 DD-04 55 35 10 0 0 0 0 90 0 11
2018 DD 41 19 36 4 0 0 0 60 4 27
2018 DD-04 56 31 4 9 0 0 0 86 9 12
2017 DD 32 30 19 10 4 0 5 65 15 42
2017 DD-04 26 36 21 7 4 0 7 66 11 27

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 24 17 32 7 12 0 7 44 21 19
2019 DD 36 17 14 17 14 0 2 54 31 26
2019 DD-04 35 25 20 10 10 0 0 61 20 11
2018 DD 44 21 5 21 9 0 0 65 31 26
2018 DD-04 58 23 0 9 9 0 0 81 19 12
2017 DD 27 26 14 16 11 0 7 56 29 41
2017 DD-04 19 30 22 7 11 0 11 55 21 26

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 55 24 6 0 0 7 7 93 0 19
2019 DD 73 10 0 3 0 0 14 97 3 26
2019 DD-04 75 6 0 0 0 0 20 100 0 11
2018 DD 77 17 5 0 0 0 1 95 0 26
2018 DD-04 100 0 0 0 0 0 0 100 0 12
2017 DD 53 19 6 2 2 0 17 87 5 43
2017 DD-04 50 26 0 0 4 0 20 96 4 27

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 37 50 13 0 0 0 0 87 0 19
2019 DD 52 31 12 5 0 0 0 83 5 26
2019 DD-04 71 10 10 10 0 0 0 80 10 11
2018 DD 43 46 7 0 4 0 0 89 4 28
2018 DD-04 77 23 0 0 0 0 0 100 0 12
2017 DD 41 40 12 2 4 0 0 81 7 43
2017 DD-04 39 39 11 4 7 0 0 79 11 27

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 20 33 30 14 0 0 3 54 15 19

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 32 26 11 17 7 0 7 63 26 19
2019 DD 38 17 33 0 9 0 2 56 10 26
2019 DD-04 51 10 20 0 20 0 0 61 20 11
2018 DD 30 42 15 4 9 0 0 72 13 27
2018 DD-04 32 28 21 0 19 0 0 60 19 12
2017 DD 21 32 26 10 4 2 4 56 15 43
2017 DD-04 11 33 31 11 7 4 4 48 19 27

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 15 50 3 7 17 0 7 70 26 19
2019 DD 24 26 17 17 14 2 0 51 32 26
2019 DD-04 35 25 10 10 20 0 0 61 29 11
2018 DD 34 24 24 13 4 0 0 59 17 27
2018 DD-04 42 28 21 9 0 0 0 69 9 12
2017 DD 18 29 27 12 9 2 2 49 22 43
2017 DD-04 15 28 31 4 15 4 4 46 20 27

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 22 34 18 7 19 0 0 56 27 19
2019 DD 26 34 21 9 9 0 0 60 19 26
2019 DD-04 35 25 10 10 20 0 0 61 29 11
2018 DD 35 31 17 4 13 0 0 67 17 28
2018 DD-04 42 28 21 0 9 0 0 69 9 12
2017 DD 22 29 22 12 6 2 6 55 21 44
2017 DD-04 14 24 30 14 7 3 7 42 24 28

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 48 14 11 10 10 7 0 68 21 19
2019 DD 50 12 15 14 9 0 0 62 23 26
2019 DD-04 61 0 0 20 20 0 0 61 39 11

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 28 25 32 0 7 0 7 58 8 19

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 33 35 18 0 7 0 7 73 8 19
2019 DD 43 36 7 9 0 0 5 82 10 26
2019 DD-04 55 29 6 0 0 0 10 94 0 11
2018 DD 45 26 29 0 0 0 0 71 0 27
2018 DD-04 56 23 21 0 0 0 0 79 0 12
2017 DD 27 36 23 6 4 0 4 66 11 43
2017 DD-04 22 40 24 4 4 0 7 66 8 27

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 33 42 11 7 7 0 0 75 14 19
2019 DD 41 36 14 4 4 0 0 77 9 27
2019 DD-04 41 59 0 0 0 0 0 100 0 11
2018 DD 60 27 8 0 4 0 0 87 4 28
2018 DD-04 58 23 19 0 0 0 0 81 0 12
2017 DD 55 33 12 0 0 0 0 88 0 44
2017 DD-04 49 41 10 0 0 0 0 90 0 28

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 15 40 18 20 7 0 0 55 27 19

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 62 17 3 10 0 7 0 86 11 19
2019 DD 81 12 0 0 5 0 2 95 5 26
2019 DD-04 90 0 0 0 10 0 0 90 10 11
2018 DD 76 11 4 0 0 9 0 95 0 27
2018 DD-04 91 0 0 0 0 9 0 100 0 12

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 74 14 6 0 2 0 3 91 2 19
2019 DD 64 18 4 4 9 0 0 82 13 27
2019 DD-04 41 39 0 0 20 0 0 80 20 11
2018 DD 56 23 8 4 4 4 0 83 9 28
2018 DD-04 63 19 9 9 0 0 0 81 9 12
2017 DD 72 12 10 2 0 2 2 88 2 44
2017 DD-04 60 20 10 3 0 3 3 86 4 28

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 57 10 11 3 2 7 10 81 6 19
2019 DD 39 30 19 3 5 0 5 73 8 26
2019 DD-04 41 29 10 0 10 0 10 78 11 11
2018 DD 50 36 0 9 0 0 4 91 9 27
2018 DD-04 32 40 0 19 0 0 9 80 20 12
2017 DD 49 32 10 5 0 0 5 85 5 42
2017 DD-04 40 39 11 7 0 0 4 82 7 27

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 62 24 3 0 0 7 3 96 0 19
2019 DD 53 25 0 13 9 0 0 78 22 27
2019 DD-04 41 29 0 10 20 0 0 71 29 11
2018 DD 45 16 22 4 8 4 0 64 13 28
2018 DD-04 35 19 28 9 9 0 0 54 19 12
2017 DD 44 27 22 4 2 0 0 72 6 44
2017 DD-04 40 24 26 7 3 0 0 64 10 28

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 35 0 3 10 0 7 44 73 20 19
2019 DD 53 5 5 0 0 0 38 92 0 26
2019 DD-04 65 0 0 0 0 0 35 100 0 11
2018 DD 55 6 0 4 0 0 34 93 7 27
2018 DD-04 51 3 0 9 0 0 37 85 15 12
2017 DD 51 9 3 2 0 0 35 92 3 44
2017 DD-04 48 7 0 0 0 0 45 100 0 28

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 52 34 11 0 0 0 3 89 0 19
2019 DD 60 26 0 0 0 0 14 100 0 26
2019 DD-04 61 20 0 0 0 0 20 100 0 11
2018 DD 60 24 0 4 0 0 11 95 5 27
2018 DD-04 60 21 0 9 0 0 9 90 10 12
2017 DD 60 19 8 2 0 2 8 89 2 44
2017 DD-04 50 31 0 3 0 3 12 96 4 28

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 58 21 11 7 3 0 0 79 10 19
2019 DD 53 14 14 0 7 2 9 76 8 26
2019 DD-04 45 10 20 0 16 0 10 61 17 11
2018 DD 60 33 7 0 0 0 0 93 0 27
2018 DD-04 72 19 9 0 0 0 0 91 0 12
2017 DD 47 27 6 11 4 0 4 78 16 44
2017 DD-04 40 31 4 14 7 0 3 74 22 28

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 31 63 6 0 0 0 0 94 0 19
2019 DD 50 36 14 0 0 0 0 86 0 26
2019 DD-04 75 6 20 0 0 0 0 80 0 11
2018 DD 63 24 10 0 4 0 0 86 4 28
2018 DD-04 58 37 4 0 0 0 0 96 0 12
2017 DD 50 35 11 0 2 0 2 87 2 44
2017 DD-04 52 38 3 0 3 0 3 93 4 28

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 17 49 27 7 0 0 0 65 7 19

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 0 65 25 10 0 0 0 65 10 19
2019 DD 23 34 28 7 9 0 0 56 16 27
2019 DD-04 16 49 16 0 20 0 0 65 20 11
2018 DD 17 30 43 9 0 0 0 48 9 27
2018 DD-04 20 24 46 10 0 0 0 44 10 11
2017 DD 11 41 37 6 4 0 0 52 11 44
2017 DD-04 7 44 35 7 7 0 0 51 14 28

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 7 5 83 0 4 0 0 4 12 19
2019 DD 9 13 41 27 10 0 0 36 22 27
2019 DD-04 10 10 29 29 21 0 0 51 20 11
2018 DD 0 9 62 21 9 0 0 30 9 27
2018 DD-04 0 0 69 21 9 0 0 31 0 12
2017 DD 6 11 46 27 9 0 0 36 17 44
2017 DD-04 7 7 53 19 14 0 0 33 14 28
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 26 55 18 0 68 32 19

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DD 50 35 0 7 0 0 7 92 8 19
2019 DD 54 10 12 0 16 0 7 69 18 26
2019 DD-04 61 11 11 0 11 0 6 77 12 10
2018 DD 55 15 10 14 5 0 1 71 19 26
2018 DD-04 60 9 12 19 0 0 0 69 19 12
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