2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - DA

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 69 0 0 9 0 0 91 9 12
2019 DA 49 41 10 0 0 0 0 90 0 19
2018 DA 34 47 12 0 6 0 0 81 6 29
2017 DA 34 42 14 8 3 0 0 75 11 39
2017 DA-03 58 34 0 0 9 0 0 91 9 12
2017 DA-04 25 48 17 10 0 0 0 73 10 11
2014 DA 35 37 11 14 4 0 0 72 18 47
2014 DA-03 29 41 20 10 0 0 0 71 10 10
2014 DA-04 40 40 13 7 0 0 0 80 7 15

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 32 0 8 9 0 0 83 17 12
2019 DA 34 28 18 20 0 0 0 62 20 19
2018 DA 30 25 33 3 9 0 0 55 12 29
2017 DA 10 45 22 12 11 0 0 55 23 39
2017 DA-03 15 43 25 0 17 0 0 58 17 12
2017 DA-04 17 48 17 10 8 0 0 65 18 11

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 54 29 8 0 9 0 0 83 9 12
2019 DA 60 25 15 0 0 0 0 85 0 18
2018 DA 61 26 11 0 2 0 0 87 2 29
2017 DA 54 29 12 5 0 0 0 83 5 39
2017 DA-03 75 16 9 0 0 0 0 91 0 12
2017 DA-04 61 31 8 0 0 0 0 92 0 11
2014 DA 69 21 10 0 0 0 0 90 0 47
2014 DA-03 80 0 20 0 0 0 0 80 0 10
2014 DA-04 73 27 0 0 0 0 0 100 0 15

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 52 39 0 0 9 0 0 91 9 12
2019 DA 54 33 13 0 0 0 0 87 0 19
2018 DA 46 41 7 0 6 0 0 87 6 29
2017 DA 38 47 9 3 3 0 0 85 6 38
2017 DA-03 50 41 0 0 9 0 0 91 9 12
2017 DA-04 46 46 8 0 0 0 0 92 0 11
2014 DA 52 33 11 4 0 0 0 85 4 47
2014 DA-03 71 20 10 0 0 0 0 90 0 10
2014 DA-04 53 40 0 7 0 0 0 93 7 15

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 44 38 8 0 9 0 0 83 9 12
2019 DA 67 23 6 5 0 0 0 90 5 19
2018 DA 41 27 18 11 2 0 0 68 14 29
2017 DA 31 32 22 8 8 0 0 62 15 39
2017 DA-03 40 34 9 9 9 0 0 74 17 12
2017 DA-04 37 17 38 8 0 0 0 54 8 11
2014 DA 33 28 24 7 6 2 0 62 14 46
2014 DA-03 41 0 49 10 0 0 0 41 10 10
2014 DA-04 33 33 20 7 0 7 0 71 7 15

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 43 9 0 9 0 0 81 9 12
2019 DA 49 36 15 0 0 0 0 85 0 19
2018 DA 30 31 35 2 2 0 0 60 5 29
2017 DA 27 36 28 5 5 0 0 63 10 39
2017 DA-03 41 42 17 0 0 0 0 83 0 12
2017 DA-04 37 17 38 8 0 0 0 54 8 11
2014 DA 31 38 20 4 8 0 0 69 11 47
2014 DA-03 41 20 39 0 0 0 0 61 0 10
2014 DA-04 33 40 20 0 7 0 0 73 7 15

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 49 9 14 0 19 9 0 64 21 12
2019 DA 52 10 33 0 5 0 0 62 5 19
2018 DA 27 30 19 14 6 4 0 60 21 29
2017 DA 23 38 19 10 8 2 0 62 18 39
2017 DA-03 31 51 9 0 9 0 0 83 9 12
2017 DA-04 27 29 17 19 0 8 0 61 21 11
2014 DA 28 34 22 8 8 0 0 63 15 47
2014 DA-03 29 31 10 20 10 0 0 61 29 10
2014 DA-04 27 40 27 7 0 0 0 67 7 15
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 23 29 19 8 9 6 6 59 20 12
2019 DA 38 5 23 11 5 5 14 53 19 19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 45 16 23 0 16 0 0 61 16 12
2019 DA 72 10 0 8 11 0 0 81 19 19
2018 DA 45 24 17 10 0 0 4 72 10 28
2017 DA 40 30 7 13 5 0 6 74 19 39
2017 DA-03 66 17 0 9 8 0 0 84 16 12
2017 DA-04 27 53 0 8 0 0 12 90 10 11
2014 DA 45 32 14 6 4 0 0 77 9 47
2014 DA-03 41 29 20 10 0 0 0 71 10 10
2014 DA-04 33 47 13 7 0 0 0 80 7 15

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 57 17 0 17 9 0 0 73 27 12
2019 DA 73 13 14 0 0 0 0 86 0 19
2018 DA 55 26 11 0 8 0 0 81 8 28
2017 DA 29 36 11 12 5 3 3 70 18 39
2017 DA-03 49 51 0 0 0 0 0 100 0 12
2017 DA-04 27 53 0 8 0 0 12 90 10 11
2014 DA 34 51 5 6 4 0 0 85 9 47
2014 DA-03 61 20 10 10 0 0 0 80 10 10
2014 DA-04 33 47 13 7 0 0 0 80 7 15

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 15 23 9 0 14 0 62 11 12
2019 DA 72 18 6 0 0 5 0 94 0 19
2018 DA 42 20 19 0 12 6 0 66 13 29
2017 DA 32 17 31 7 0 11 2 56 9 39
2017 DA-03 58 9 17 0 0 16 0 80 0 12
2017 DA-04 27 17 40 8 0 0 8 47 9 11
2014 DA 26 38 11 4 16 5 0 68 20 47
2014 DA-03 51 10 0 10 10 20 0 76 24 10
2014 DA-04 20 47 20 0 13 0 0 67 13 15

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 23 54 0 0 9 14 0 89 11 12
2019 DA 77 8 0 10 0 5 0 89 11 19
2018 DA 40 23 14 7 9 6 0 68 18 29
2017 DA 34 15 33 12 3 2 0 51 15 39
2017 DA-03 58 9 25 9 0 0 0 67 9 12
2017 DA-04 35 8 48 8 0 0 0 43 8 11
2014 DA 26 36 9 9 16 4 0 64 26 47
2014 DA-03 51 0 20 10 10 10 0 57 22 10
2014 DA-04 33 27 13 13 13 0 0 60 27 15

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 32 0 9 0 20 0 88 12 12
2019 DA 50 24 16 10 0 0 0 74 10 18
2018 DA 30 29 19 7 5 11 0 65 14 28
2017 DA 26 20 24 10 5 15 0 55 17 39
2017 DA-03 50 17 25 0 0 9 0 73 0 12
2017 DA-04 17 25 31 18 0 8 0 46 20 11
2014 DA 22 31 17 9 16 5 0 56 26 47
2014 DA-03 51 0 20 10 10 10 0 57 22 10
2014 DA-04 13 40 7 20 13 7 0 57 36 15

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 45 9 0 16 8 0 73 17 12
2019 DA 52 19 23 5 0 0 0 72 5 19
2018 DA 23 41 21 6 5 4 0 67 11 29
2017 DA 28 19 13 13 14 13 0 54 32 39
2017 DA-03 67 0 9 17 0 7 0 72 19 12
2017 DA-04 8 25 19 18 8 21 0 43 34 11
2014 DA 15 41 13 11 18 2 0 57 29 47
2014 DA-03 41 20 20 10 0 10 0 67 11 10
2014 DA-04 13 47 0 27 13 0 0 60 40 15
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 20 38 19 8 16 0 0 58 24 12
2019 DA 25 42 18 15 0 0 0 67 15 19
2018 DA 20 40 29 4 6 0 0 60 11 29
2017 DA 16 26 39 12 8 0 0 41 20 39
2017 DA-03 18 32 41 0 9 0 0 50 9 12
2017 DA-04 25 38 19 10 8 0 0 63 18 11
2014 DA 14 48 14 10 13 0 0 63 23 47
2014 DA-03 29 31 20 10 10 0 0 61 20 10
2014 DA-04 13 53 20 7 7 0 0 67 13 15

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 48 34 0 8 9 0 0 83 17 12
2019 DA 54 41 5 0 0 0 0 95 0 19
2018 DA 43 34 14 0 5 4 0 81 5 29
2017 DA 37 37 15 8 3 0 0 74 10 39
2017 DA-03 59 25 9 0 8 0 0 84 8 12
2017 DA-04 25 36 29 10 0 0 0 61 10 11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 25 42 17 0 9 6 0 72 10 12
2019 DA 52 19 14 5 5 5 0 75 10 19
2018 DA 38 24 27 11 0 0 0 62 11 28
2017 DA 34 36 14 10 2 0 3 73 13 39
2017 DA-03 58 26 8 9 0 0 0 84 9 12
2017 DA-04 27 44 17 0 0 0 12 81 0 11
2014 DA 32 39 20 6 4 0 0 71 9 47
2014 DA-03 51 10 29 10 0 0 0 61 10 10
2014 DA-04 27 53 13 7 0 0 0 80 7 15

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 29 9 6 17 0 0 67 24 12
2019 DA 44 38 8 0 10 0 0 82 10 19
2018 DA 31 43 7 8 5 0 7 79 13 29
2017 DA 40 24 19 17 0 0 0 63 17 39
2017 DA-03 68 25 0 7 0 0 0 93 7 12
2017 DA-04 17 27 29 27 0 0 0 44 27 11
2014 DA 32 36 14 6 12 0 0 68 18 47
2014 DA-03 39 41 20 0 0 0 0 80 0 10
2014 DA-04 33 33 13 13 7 0 0 67 20 15

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 32 17 0 9 6 14 67 12 12

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 28 29 6 21 9 6 0 60 33 12
2019 DA 39 37 8 10 5 0 0 77 15 19
2018 DA 31 22 27 11 9 0 0 53 20 29
2017 DA 25 14 31 10 14 3 2 42 26 39
2017 DA-03 58 9 17 9 7 0 0 67 16 12
2017 DA-04 8 25 46 8 0 12 0 38 10 11
2014 DA 24 29 21 5 18 4 0 55 24 47
2014 DA-03 41 39 10 0 10 0 0 80 10 10
2014 DA-04 27 20 40 7 7 0 0 47 13 15

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 9 47 20 0 9 0 14 65 11 12
2019 DA 44 28 5 5 10 0 8 78 17 19
2018 DA 23 18 18 26 13 0 3 42 40 29
2017 DA 10 20 28 16 10 8 8 36 31 39
2017 DA-03 23 17 17 26 7 0 10 44 37 12
2017 DA-04 8 27 27 8 0 21 8 50 12 11
2014 DA 27 19 19 12 23 0 0 47 35 47
2014 DA-03 31 20 29 0 20 0 0 51 20 10
2014 DA-04 27 27 20 13 13 0 0 53 27 15

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 54 32 6 0 0 8 0 93 0 12
2019 DA 60 31 5 0 0 0 5 95 0 19

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 48 29 0 17 0 6 0 82 18 12
2019 DA 49 28 14 0 0 0 10 85 0 19

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 85 9 0 0 0 0 6 100 0 12
2019 DA 81 6 0 0 0 8 5 100 0 19

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 48 32 6 0 0 0 14 93 0 12
2019 DA 82 8 0 0 0 0 10 100 0 19

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 45 26 0 12 17 0 0 70 30 12
2019 DA 30 36 10 20 5 0 0 65 25 19
2018 DA 19 41 29 8 2 0 0 60 11 29
2017 DA 17 36 25 12 10 0 0 53 22 39
2017 DA-03 15 60 9 0 16 0 0 75 16 12
2017 DA-04 25 19 38 18 0 0 0 44 18 11
2014 DA 20 45 10 13 12 0 0 65 24 47
2014 DA-03 20 39 12 20 10 0 0 59 29 10
2014 DA-04 20 47 13 13 7 0 0 67 20 15

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 45 22 17 6 9 0 0 67 16 12
2019 DA 29 31 35 5 0 0 0 61 5 19
2018 DA 23 39 22 5 11 0 0 62 16 29
2017 DA 26 24 25 12 10 3 0 52 23 39
2017 DA-03 41 26 9 0 16 9 0 73 17 12
2017 DA-04 25 37 38 0 0 0 0 62 0 11
2014 DA 27 37 17 9 10 0 0 64 19 47
2014 DA-03 20 22 39 20 0 0 0 41 20 10
2014 DA-04 27 60 13 0 0 0 0 87 0 15

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 41 34 0 15 10 0 0 75 25 11
2019 DA 60 24 16 0 0 0 0 84 0 18
2018 DA 34 39 22 2 2 0 0 73 5 29
2017 DA 26 40 22 10 3 0 0 65 13 39
2017 DA-03 41 35 16 0 9 0 0 75 9 12
2017 DA-04 17 58 25 0 0 0 0 75 0 11
2014 DA 27 46 9 9 8 0 0 73 18 47
2014 DA-03 29 61 10 0 0 0 0 90 0 10
2014 DA-04 27 47 13 13 0 0 0 73 13 15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 19 20 0 9 30 0 59 13 12
2019 DA 24 28 25 5 5 14 0 60 11 19
2018 DA 19 32 29 13 2 0 4 53 16 29
2017 DA 12 31 26 12 8 12 0 49 22 39
2017 DA-03 23 27 26 0 16 9 0 54 17 12
2017 DA-04 17 27 27 8 0 21 0 55 11 11

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 26 8 0 9 0 6 82 10 12
2019 DA 54 36 6 0 0 0 5 94 0 19
2018 DA 42 17 20 18 3 0 0 60 21 29
2017 DA 36 34 11 16 0 0 2 72 16 39
2017 DA-03 42 41 0 17 0 0 0 83 17 12
2017 DA-04 46 46 0 8 0 0 0 92 8 11
2014 DA 33 27 15 11 12 0 2 61 24 47
2014 DA-03 51 20 10 20 0 0 0 71 20 10
2014 DA-04 27 40 7 13 13 0 0 67 27 15

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 30 0 6 6 0 6 87 13 12
2019 DA 57 15 28 0 0 0 0 72 0 19
2018 DA 67 24 2 0 3 0 4 95 3 29
2017 DA 70 15 7 0 0 0 8 92 0 39
2017 DA-03 76 8 7 0 0 0 9 93 0 12
2017 DA-04 73 18 0 0 0 0 8 100 0 11
2014 DA 63 30 6 0 0 0 2 94 0 47
2014 DA-03 69 22 10 0 0 0 0 90 0 10
2014 DA-04 53 40 0 0 0 0 7 100 0 15

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DA 19 81 12

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 39 44 0 8 9 0 0 83 17 12

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 DA 14 44 42 12
2019 DA 5 77 18 19
2018 DA 21 40 39 29
2017 DA 8 51 41 39
2017 DA-03 16 24 60 12
2017 DA-04 0 73 27 11
2014 DA 20 48 32 47
2014 DA-03 10 20 71 10
2014 DA-04 7 60 33 15
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 69 22 0 0 9 0 0 91 9 12
2019 DA 59 33 8 0 0 0 0 92 0 19
2018 DA 53 34 10 0 0 3 0 90 0 29
2017 DA 39 37 19 2 0 3 0 78 2 39
2017 DA-03 52 32 7 0 0 9 0 92 0 12
2017 DA-04 35 48 17 0 0 0 0 83 0 11
2014 DA 36 50 2 4 8 0 0 86 12 47
2014 DA-03 51 39 10 0 0 0 0 90 0 10
2014 DA-04 27 67 0 7 0 0 0 93 7 15

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 15 69 6 0 9 0 0 84 9 12
2019 DA 49 32 19 0 0 0 0 81 0 19
2018 DA 36 39 19 4 2 0 0 75 6 29
2017 DA 33 19 23 23 2 0 0 51 25 38
2017 DA-03 58 9 17 16 0 0 0 67 16 12
2017 DA-04 19 31 30 10 10 0 0 50 19 10
2014 DA 17 38 29 6 8 2 0 57 14 47
2014 DA-03 41 10 49 0 0 0 0 51 0 10
2014 DA-04 7 47 20 13 7 7 0 57 21 15

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 0 16 39 33 6 0 6 42 17 12
2019 DA 0 5 23 38 29 0 5 71 5 19
2018 DA 5 16 19 40 17 0 3 59 22 29
2017 DA 8 5 26 33 15 3 9 55 15 38
2017 DA-03 7 0 26 37 19 11 0 63 8 11
2017 DA-04 10 8 8 39 17 0 17 67 23 11
2014 DA 8 13 40 19 17 2 2 37 21 46
2014 DA-03 0 10 22 29 20 10 10 61 12 10
2014 DA-04 0 14 50 21 14 0 0 36 14 14

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 9 8 0 61 16 6 0 82 18 12
2019 DA 14 10 10 25 36 0 5 64 25 18
2018 DA 3 15 25 19 32 4 3 54 19 28
2017 DA 8 7 34 16 20 6 10 42 18 37
2017 DA-03 16 0 26 9 38 9 0 53 18 11
2017 DA-04 0 0 31 27 17 8 17 58 0 11
2014 DA 8 13 29 27 18 4 2 48 21 47
2014 DA-03 0 20 31 10 20 10 10 37 24 10
2014 DA-04 7 20 20 33 13 7 0 50 29 15

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 8 9 26 41 6 9 0 52 19 12
2019 DA 13 5 18 20 34 5 5 60 20 19
2018 DA 5 15 31 22 18 2 7 44 22 29
2017 DA 2 5 33 18 24 3 14 52 9 38
2017 DA-03 0 7 35 11 37 9 0 53 8 11
2017 DA-04 0 0 21 36 18 0 25 72 0 11
2014 DA 10 11 34 21 11 6 7 37 24 47
2014 DA-03 0 10 41 0 10 10 29 16 16 10
2014 DA-04 7 13 40 33 0 0 7 36 21 15

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 0 8 16 51 26 0 0 76 8 12
2019 DA 0 5 15 20 48 0 13 78 5 19
2018 DA 5 5 11 54 18 0 7 77 11 29
2017 DA 2 8 10 36 30 0 14 76 12 38
2017 DA-03 0 7 9 38 45 0 0 83 7 11
2017 DA-04 0 0 8 38 29 0 25 89 0 11
2014 DA 6 4 24 25 36 0 5 64 10 47
2014 DA-03 0 10 31 20 29 0 10 54 11 10
2014 DA-04 0 0 33 33 27 0 7 64 0 15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 17 0 6 52 25 0 0 76 17 12
2019 DA 0 13 0 38 39 5 5 86 14 19
2018 DA 8 13 38 20 20 0 0 41 21 29
2017 DA 7 7 27 26 19 0 13 52 17 37
2017 DA-03 0 8 21 39 22 0 10 68 9 10
2017 DA-04 8 0 34 31 19 0 8 54 9 11
2014 DA 9 18 31 17 21 0 4 40 28 47
2014 DA-03 10 10 31 0 29 0 20 37 24 10
2014 DA-04 13 20 27 27 13 0 0 40 33 15

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 0 8 9 29 32 22 0 78 10 12
2019 DA 9 5 15 30 25 0 16 65 16 18
2018 DA 20 4 10 32 24 0 9 62 27 29
2017 DA 10 8 7 29 36 5 5 73 20 38
2017 DA-03 16 7 0 20 57 0 0 76 24 11
2017 DA-04 0 0 8 54 37 0 0 92 0 11
2014 DA 9 14 16 29 20 6 7 56 26 47
2014 DA-03 0 10 10 22 29 10 20 72 14 10
2014 DA-04 13 7 13 33 13 7 13 58 25 15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 6 9 28 15 26 15 0 49 19 12
2019 DA 5 5 10 25 38 0 18 76 12 19
2018 DA 8 16 19 29 19 0 9 53 26 29
2017 DA 5 5 11 47 17 5 9 75 12 38
2017 DA-03 0 16 9 37 38 0 0 75 16 11
2017 DA-04 0 0 10 56 8 8 17 86 0 11
2014 DA 5 8 27 19 26 4 11 53 16 47
2014 DA-03 0 10 31 10 29 0 20 49 12 10
2014 DA-04 7 0 33 20 13 7 20 45 9 15

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 9 8 19 42 22 0 0 64 17 12
2019 DA 5 10 18 30 33 0 5 66 15 19

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 15 41 14 14 9 6 0 60 25 12
2019 DA 39 32 23 5 0 0 0 72 5 19

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 45 23 17 0 9 6 0 72 10 12
2019 DA 59 18 5 14 5 0 0 76 19 19
2018 DA 36 32 5 20 7 0 0 68 27 28
2017 DA 34 21 20 15 8 2 0 56 24 39
2017 DA-03 49 9 8 17 17 0 0 58 34 12
2017 DA-04 37 38 17 8 0 0 0 75 8 11
2014 DA 34 42 5 9 9 0 0 76 18 47
2014 DA-03 41 10 29 10 10 0 0 51 20 10
2014 DA-04 27 60 0 7 7 0 0 87 13 15

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 60 10 8 6 9 0 6 75 17 12
2019 DA 49 38 8 0 5 0 0 87 5 19
2018 DA 48 23 16 8 4 0 0 71 13 29
2017 DA 32 28 20 7 13 0 0 60 21 39
2017 DA-03 51 15 9 0 25 0 0 66 25 12
2017 DA-04 27 48 17 8 0 0 0 75 8 11
2014 DA 25 45 15 9 5 0 0 70 15 47
2014 DA-03 31 20 39 10 0 0 0 51 10 10
2014 DA-04 20 53 0 20 7 0 0 73 27 15

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 25 30 23 0 9 6 6 63 11 12
2019 DA 35 32 28 0 5 0 0 67 5 19
2018 DA 28 34 19 5 7 4 4 67 13 29

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 46 44 0 0 9 0 0 91 9 12
2019 DA 52 16 14 0 0 19 0 83 0 18
2018 DA 48 23 18 12 0 0 0 71 12 29
2017 DA 31 29 34 0 3 3 0 62 3 39
2017 DA-03 50 7 43 0 0 0 0 57 0 12
2017 DA-04 17 53 18 0 0 12 0 79 0 11
2014 DA 37 33 19 6 5 0 0 70 11 47
2014 DA-03 61 20 10 10 0 0 0 80 10 10
2014 DA-04 33 47 7 7 7 0 0 80 13 15

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 37 35 19 0 0 9 0 79 0 12
2019 DA 54 23 15 0 0 8 0 83 0 19
2018 DA 48 22 20 0 6 0 4 73 7 29
2017 DA 32 27 22 6 2 11 0 66 9 39
2017 DA-03 58 16 9 9 0 9 0 81 9 12
2017 DA-04 27 34 27 0 0 12 0 69 0 11
2014 DA 39 30 15 5 6 5 0 72 12 47
2014 DA-03 51 10 20 10 0 10 0 67 11 10
2014 DA-04 40 27 27 0 0 7 0 71 0 15

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 64 26 9 0 0 0 0 91 0 12
2019 DA 76 13 10 0 0 0 0 90 0 19
2018 DA 48 34 12 0 7 0 0 82 7 29
2017 DA 27 43 17 7 3 3 0 72 10 39
2017 DA-03 41 33 17 0 9 0 0 74 9 12
2017 DA-04 29 50 8 0 0 12 0 90 0 11
2014 DA 36 35 17 6 6 0 0 72 12 47
2014 DA-03 61 20 20 0 0 0 0 80 0 10
2014 DA-04 33 40 13 13 0 0 0 73 13 15

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 62 15 0 0 0 16 6 100 0 12

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 43 29 19 0 0 9 0 79 0 12

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 30 54 10 0 0 0 6 89 0 12

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 0 10 14 9 22 6 53 33 12
2019 DA 44 23 14 8 5 0 5 71 14 19
2018 DA 21 26 29 3 11 2 7 52 15 29
2017 DA 24 23 32 15 5 2 0 47 20 39
2017 DA-03 40 17 26 8 9 0 0 58 16 12
2017 DA-04 18 53 21 8 0 0 0 71 8 11
2014 DA 27 28 21 11 13 0 0 55 24 47
2014 DA-03 31 20 10 29 10 0 0 51 39 10
2014 DA-04 13 27 47 0 13 0 0 40 13 15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 35 45 0 0 20 0 0 80 20 11
2019 DA 57 20 8 5 0 5 5 85 5 19
2018 DA 35 28 23 11 2 0 0 63 14 29
2017 DA 35 35 12 8 5 6 0 74 14 39
2017 DA-03 58 25 9 9 0 0 0 83 9 12
2017 DA-04 36 43 0 0 8 12 0 90 10 11
2014 DA 22 46 19 2 9 2 0 69 11 47
2014 DA-03 49 10 12 10 10 10 0 65 22 10
2014 DA-04 13 60 20 0 7 0 0 73 7 15

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 37 38 15 0 10 0 0 75 10 11
2019 DA 64 23 14 0 0 0 0 86 0 19
2018 DA 42 27 18 8 6 0 0 68 14 29

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 35 0 8 16 6 14 71 29 12
2019 DA 49 10 13 11 0 13 5 71 13 19
2018 DA 28 15 19 24 11 2 0 44 36 29
2017 DA 21 23 20 16 13 8 0 47 31 39
2017 DA-03 33 10 17 24 16 0 0 43 40 12
2017 DA-04 25 47 19 0 0 8 0 79 0 11
2014 DA 20 25 27 13 11 4 0 47 25 47
2014 DA-03 39 22 20 10 10 0 0 61 20 10
2014 DA-04 13 27 27 13 13 7 0 43 29 15

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 54 38 0 8 0 0 0 92 8 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 54 46 0 0 0 0 0 100 0 12
2019 DA 55 26 5 14 0 0 0 81 14 19
2017 DA 41 26 21 13 0 0 0 67 13 39
2017 DA-03 68 16 0 16 0 0 0 84 16 12
2017 DA-04 17 50 34 0 0 0 0 66 0 11
2014 DA 33 49 5 9 4 0 0 82 13 47
2014 DA-03 31 49 20 0 0 0 0 80 0 10
2014 DA-04 27 53 0 20 0 0 0 80 20 15

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 57 16 19 8 0 0 0 73 8 12
2019 DA 41 39 15 5 0 0 0 80 5 18
2017 DA 46 34 15 3 2 0 0 80 5 39
2017 DA-03 76 8 16 0 0 0 0 84 0 12
2017 DA-04 37 63 0 0 0 0 0 100 0 11
2014 DA 41 43 5 2 8 0 0 84 10 47
2014 DA-03 61 29 10 0 0 0 0 90 0 10
2014 DA-04 33 67 0 0 0 0 0 100 0 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 92 8 0 0 0 0 0 100 0 12
2017 DA 70 20 7 0 0 3 0 93 0 39
2017 DA-03 84 8 0 0 0 9 0 100 0 12
2017 DA-04 54 46 0 0 0 0 0 100 0 11
2014 DA 60 30 2 2 4 2 0 93 6 47
2014 DA-03 71 29 0 0 0 0 0 100 0 10
2014 DA-04 53 40 0 7 0 0 0 93 7 15

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 55 15 9 0 0 14 6 88 0 12
2019 DA 36 11 17 5 5 25 0 63 14 18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 DA 21 79 28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 25 10 9 8 6 35 6 60 24 12
2019 DA 37 0 20 13 5 5 20 49 24 19
2018 DA 19 14 20 7 10 20 11 47 24 29
2017 DA 25 32 14 5 0 17 8 74 7 39
2017 DA-03 50 9 9 0 0 25 9 87 0 12
2017 DA-04 18 53 0 8 0 12 8 89 11 11
2014 DA 18 23 30 2 10 16 0 49 15 47
2014 DA-03 51 0 39 0 0 10 0 57 0 10
2014 DA-04 13 27 7 0 13 40 0 67 22 15

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 32 0 24 0 23 0 69 31 12
2019 DA 62 15 19 0 0 5 0 80 0 19
2018 DA 30 31 11 8 11 8 0 67 21 29
2017 DA 32 37 11 5 3 8 3 78 9 39
2017 DA-03 58 16 0 9 9 0 9 81 19 12
2017 DA-04 27 53 8 0 0 12 0 90 0 11
2014 DA 30 34 17 2 12 5 0 67 15 47
2014 DA-03 51 20 29 0 0 0 0 71 0 10
2014 DA-04 20 40 7 7 7 20 0 75 17 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DA 0 100 12
2019 DA 0 100 18

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 9 26 9 0 0 43 12 79 0 12
2019 DA 52 0 24 0 5 15 5 65 6 19
2018 DA 23 11 24 0 4 25 12 54 7 29
2017 DA 29 22 22 0 0 19 8 70 0 39
2017 DA-03 41 9 9 0 0 25 17 85 0 12
2017 DA-04 27 34 27 0 0 12 0 69 0 11
2014 DA 28 31 21 4 0 15 2 71 4 47
2014 DA-03 39 10 31 0 0 20 0 61 0 10
2014 DA-04 20 27 27 0 0 20 7 64 0 15

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 28 32 17 0 0 23 0 78 0 12
2019 DA 67 10 19 0 0 5 0 80 0 19
2018 DA 34 30 10 3 4 15 4 80 9 29
2017 DA 29 30 19 5 0 15 3 71 6 39
2017 DA-03 41 17 7 0 0 26 9 89 0 12
2017 DA-04 27 34 19 8 0 12 0 69 10 11
2014 DA 29 40 13 2 8 7 0 75 11 47
2014 DA-03 29 29 41 0 0 0 0 59 0 10
2014 DA-04 27 33 13 7 0 20 0 75 8 15

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DA 14 86 12

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 DA 20 80 12
2019 DA 10 90 19
2017 DA 17 83 39
2014 DA 18 82 47

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 48 42 0 10 0 0 0 90 10 11
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 16 44 21 8 10 0 0 60 18 11

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 72 22 6 0 0 0 0 94 0 12

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 72 22 6 0 0 0 0 94 0 12

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 62 12 9 9 6 0 0 75 16 12

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 70 16 14 0 0 0 0 86 0 12

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 94 0 0 0 0 6 0 100 0 12

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 25 46 29 0 0 0 0 71 0 11

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 58 0 20 0 0 0 80 20 11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 50 39 11 0 0 0 0 89 0 11

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 45 17 16 0 0 0 67 16 12
2019 DA 39 38 13 0 5 5 0 81 5 19
2018 DA 21 42 15 13 0 4 4 69 15 29
2017 DA 13 39 16 20 8 2 2 55 29 39
2017 DA-03 25 34 10 15 16 0 0 59 31 12
2017 DA-04 18 65 0 17 0 0 0 83 17 11

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 32 19 15 15 17 0 0 52 33 12

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 42 19 6 8 9 15 0 72 21 12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 35 32 23 0 9 0 0 67 9 12
2019 DA 44 33 13 5 5 0 0 77 10 19
2018 DA 22 40 18 4 7 0 8 68 12 29
2017 DA 22 30 23 13 8 3 2 55 21 39
2017 DA-03 25 41 10 7 9 9 0 73 17 12
2017 DA-04 47 17 17 19 0 0 0 64 19 11

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 45 39 9 0 6 0 0 85 6 12

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 35 27 0 0 0 0 73 0 12
2019 DA 58 13 10 5 10 0 5 75 15 19
2018 DA 22 19 22 16 13 4 4 44 32 29
2017 DA 21 29 21 10 13 2 5 54 24 39
2017 DA-03 26 34 24 0 16 0 0 61 16 12
2017 DA-04 27 17 46 10 0 0 0 43 10 11

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 20 44 19 17 0 0 0 64 17 12
2019 DA 50 21 15 10 0 0 5 74 10 19
2018 DA 32 29 15 12 4 0 8 66 18 29
2017 DA 36 42 8 5 5 0 5 82 10 39
2017 DA-03 34 59 0 0 7 0 0 93 7 12
2017 DA-04 57 43 0 0 0 0 0 100 0 11

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 42 35 6 17 0 0 0 76 17 12
2019 DA 65 14 11 0 5 0 5 83 5 18
2018 DA 34 38 11 3 3 0 13 82 6 29
2017 DA 48 29 5 5 5 0 10 85 10 39
2017 DA-03 59 26 0 0 7 0 8 93 7 12
2017 DA-04 48 35 17 0 0 0 0 83 0 11

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 62 16 0 9 6 6 0 83 17 12
2019 DA 54 18 23 0 0 0 5 76 0 19
2018 DA 38 33 7 8 10 0 4 75 18 29
2017 DA 33 30 13 9 5 5 5 70 16 38
2017 DA-03 35 42 8 7 0 0 9 84 7 12
2017 DA-04 45 9 28 9 0 9 0 60 10 10

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 54 26 6 0 0 0 14 93 0 12
2019 DA 74 5 0 0 0 0 21 100 0 19
2018 DA 54 8 10 0 0 0 29 87 0 29
2017 DA 66 11 2 5 0 0 15 91 6 38
2017 DA-03 67 0 7 9 0 0 17 81 10 12
2017 DA-04 91 0 0 0 0 0 9 100 0 10

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 46 9 0 6 0 0 85 6 12
2019 DA 63 27 5 0 0 0 5 95 0 19
2018 DA 34 30 16 9 7 0 4 66 17 29
2017 DA 40 30 10 11 2 0 8 75 14 38
2017 DA-03 35 25 8 24 0 0 9 65 26 12
2017 DA-04 73 10 17 0 0 0 0 83 0 11

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 42 22 24 0 6 0 6 68 7 12

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 42 43 6 0 9 0 0 84 9 12
2019 DA 55 31 10 0 0 0 5 90 0 19
2018 DA 36 35 14 4 2 4 4 78 7 29
2017 DA 33 42 5 3 5 3 10 86 9 38
2017 DA-03 44 24 7 8 0 9 9 82 9 12
2017 DA-04 54 38 8 0 0 0 0 92 0 11

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 58 19 8 9 0 6 0 82 10 12
2019 DA 54 23 23 0 0 0 0 77 0 19
2018 DA 43 27 14 3 5 0 9 77 8 29
2017 DA 40 29 13 8 0 0 10 77 8 38
2017 DA-03 52 24 9 7 0 0 9 83 7 12
2017 DA-04 43 29 17 10 0 0 0 73 10 11

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 22 37 20 15 6 0 0 59 22 12
2019 DA 59 36 0 5 0 0 0 95 5 19
2018 DA 32 34 19 0 2 4 9 76 3 29
2017 DA 43 31 8 12 0 0 5 79 13 38
2017 DA-03 61 15 9 7 0 0 9 83 7 12
2017 DA-04 43 29 17 10 0 0 0 73 10 11

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 42 29 6 8 16 0 0 70 24 12
2019 DA 44 41 10 6 0 0 0 85 6 19

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 35 22 18 9 16 0 0 57 25 12

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 29 25 26 0 20 0 0 54 20 12
2019 DA 55 23 18 0 5 0 0 77 5 19
2018 DA 34 35 7 7 8 0 9 76 16 28
2017 DA 37 31 19 0 5 0 8 74 5 38
2017 DA-03 52 7 25 0 7 0 9 65 7 12
2017 DA-04 34 39 27 0 0 0 0 73 0 11

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 63 16 11 10 0 0 0 79 10 11
2019 DA 73 14 13 0 0 0 0 87 0 19
2018 DA 48 18 12 7 7 4 4 72 14 29
2017 DA 57 21 10 7 2 0 2 81 9 39
2017 DA-03 67 33 0 0 0 0 0 100 0 12
2017 DA-04 75 8 17 0 0 0 0 83 0 11

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 28 18 16 0 0 0 66 16 12

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 56 34 10 0 0 0 0 90 0 12
2019 DA 77 10 8 0 0 0 5 91 0 19
2018 DA 66 12 0 0 2 2 17 97 3 29

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 31 18 0 0 0 0 82 0 12
2019 DA 82 13 0 0 0 5 0 100 0 19
2018 DA 64 14 6 4 8 0 4 81 12 29
2017 DA 70 17 11 0 0 0 2 89 0 39
2017 DA-03 76 7 17 0 0 0 0 83 0 12
2017 DA-04 83 8 8 0 0 0 0 92 0 11

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 33 16 0 0 0 0 84 0 12
2019 DA 95 5 0 0 0 0 0 100 0 19
2018 DA 54 28 6 7 0 0 4 86 7 29
2017 DA 44 34 17 3 0 0 2 80 3 39
2017 DA-03 42 34 15 9 0 0 0 76 9 12
2017 DA-04 66 25 8 0 0 0 0 92 0 11

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 51 15 24 9 0 0 0 66 9 12
2019 DA 100 0 0 0 0 0 0 100 0 19
2018 DA 62 14 7 4 8 4 0 80 12 29
2017 DA 51 28 12 2 5 0 2 81 7 39
2017 DA-03 74 17 9 0 0 0 0 91 0 12
2017 DA-04 66 25 8 0 0 0 0 92 0 11

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 62 21 0 0 0 0 17 100 0 11
2019 DA 71 0 0 0 0 0 29 100 0 19
2018 DA 50 12 4 0 0 4 29 94 0 29
2017 DA 47 26 0 0 0 0 27 100 0 39
2017 DA-03 74 17 0 0 0 0 9 100 0 12
2017 DA-04 38 25 0 0 0 0 37 100 0 11

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 55 28 0 8 0 0 9 91 9 12
2019 DA 87 8 0 0 0 0 5 100 0 19
2018 DA 72 10 2 0 0 0 15 97 0 29
2017 DA 63 14 5 0 0 3 14 94 0 39
2017 DA-03 83 0 0 0 0 9 9 100 0 12
2017 DA-04 66 25 0 0 0 0 8 100 0 11

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 38 15 14 10 22 0 0 54 32 12
2019 DA 39 14 15 5 27 0 0 52 32 19
2018 DA 45 21 11 5 7 3 8 74 13 29
2017 DA 54 15 8 5 10 0 8 75 17 39
2017 DA-03 52 0 15 9 16 0 9 56 27 12
2017 DA-04 73 17 10 0 0 0 0 90 0 11

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 59 26 9 6 0 0 0 85 6 12
2019 DA 63 32 0 0 5 0 0 95 5 19
2018 DA 43 29 13 0 3 0 13 83 3 29
2017 DA 52 40 0 2 0 0 5 97 3 38
2017 DA-03 45 46 0 0 0 0 9 100 0 11
2017 DA-04 64 36 0 0 0 0 0 100 0 11

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 35 45 20 0 0 0 0 80 0 12

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 23 38 24 16 0 0 0 61 16 12
2019 DA 29 41 20 5 0 0 5 74 5 19
2018 DA 0 46 41 9 4 0 0 46 13 29
2017 DA 29 29 30 5 5 0 2 59 10 39
2017 DA-03 26 33 32 0 9 0 0 60 9 12
2017 DA-04 56 8 27 8 0 0 0 64 8 11

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 6 9 23 61 0 0 0 61 16 12
2019 DA 5 19 28 24 25 0 0 49 23 19
2018 DA 7 22 35 26 5 5 0 33 30 28
2017 DA 11 9 35 30 12 0 2 43 21 38
2017 DA-03 9 0 53 37 0 0 0 37 9 11
2017 DA-04 10 17 8 39 25 0 0 64 27 11
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 30 48 23 0 61 39 12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 DA 61 15 8 9 0 6 0 82 10 12
2019 DA 73 5 0 5 0 8 10 94 6 19
2018 DA 49 11 8 3 8 0 21 76 13 29
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