2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - CM

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 41 36 8 8 8 0 0 76 16 30
2019 CM 31 38 16 12 4 0 0 68 16 35
2019 CM-01 42 35 9 15 0 0 0 77 15 10
2018 CM 50 23 18 5 4 0 0 73 10 46
2018 CM-04 37 24 20 11 9 0 0 61 20 10
2017 CM 29 41 10 11 8 0 0 70 20 47
2017 CM-04 27 34 6 16 16 0 0 61 33 19
2014 CM 31 42 10 9 8 0 0 73 17 57
2014 CM-04 16 46 15 13 10 0 0 62 23 25

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 51 28 11 0 8 4 0 81 8 30
2019 CM 27 31 15 10 15 2 0 59 26 35
2019 CM-01 41 27 0 9 24 0 0 67 33 10
2018 CM 52 15 13 9 11 0 0 67 20 46
2018 CM-04 40 9 0 31 21 0 0 49 51 10
2017 CM 27 36 10 11 12 4 0 66 24 47
2017 CM-04 22 31 6 16 16 8 0 58 36 19

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 61 29 3 0 8 0 0 90 8 30
2019 CM 52 31 12 5 0 0 0 83 5 35
2019 CM-01 67 24 0 9 0 0 0 91 9 10
2018 CM 62 22 12 0 4 0 0 83 4 45
2018 CM-04 61 20 11 0 9 0 0 80 9 10
2017 CM 56 24 7 8 4 0 0 80 13 47
2017 CM-04 61 11 3 16 8 0 0 72 24 19
2014 CM 58 31 6 3 2 0 0 89 5 57
2014 CM-04 46 36 11 5 2 0 0 82 7 25

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 33 3 0 8 0 0 90 8 30
2019 CM 38 40 18 4 0 0 0 77 4 35
2019 CM-01 60 32 9 0 0 0 0 91 0 10
2018 CM 58 9 26 5 3 0 0 67 7 45
2018 CM-04 49 12 31 9 0 0 0 61 9 10
2017 CM 32 41 16 3 9 0 0 73 12 46
2017 CM-04 25 38 20 0 17 0 0 63 17 18
2014 CM 43 34 12 3 8 0 0 77 11 57
2014 CM-04 32 30 23 5 10 0 0 62 15 25

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 67 17 11 0 5 0 0 84 5 30
2019 CM 37 24 19 11 8 0 0 61 20 36
2019 CM-01 41 27 9 9 15 0 0 67 23 10
2018 CM 36 30 22 7 5 0 0 66 12 44
2018 CM-04 31 40 17 0 12 0 0 71 12 10
2017 CM 32 30 11 13 13 0 0 62 26 47
2017 CM-04 22 36 10 16 16 0 0 58 33 19
2014 CM 20 47 11 15 7 0 0 68 22 57
2014 CM-04 14 40 15 26 5 0 0 53 32 25

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 64 23 8 0 5 0 0 87 5 30
2019 CM 37 34 21 4 4 0 0 70 8 36
2019 CM-01 41 51 9 0 0 0 0 91 0 10
2018 CM 39 25 23 9 5 0 0 63 13 44
2018 CM-04 40 20 23 9 9 0 0 60 17 10
2017 CM 30 35 14 9 12 0 0 66 20 47
2017 CM-04 22 39 15 8 16 0 0 61 24 19
2014 CM 17 46 18 13 7 0 0 63 19 57
2014 CM-04 11 35 26 23 5 0 0 46 28 25

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 37 32 7 8 5 9 3 78 14 30
2019 CM 39 22 14 9 8 5 3 66 19 36
2019 CM-01 49 18 0 0 15 18 0 82 18 10
2018 CM 29 31 25 3 8 5 0 62 11 45
2018 CM-04 28 31 0 12 17 12 0 67 33 10
2017 CM 39 7 22 22 7 3 0 48 30 47
2017 CM-04 35 6 23 28 8 0 0 41 36 19
2014 CM 19 25 11 11 12 2 18 56 30 57
2014 CM-04 21 35 11 21 13 0 0 56 34 25
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 3 25 0 0 4 11 71 0 29
2019 CM 34 25 15 9 8 0 8 65 19 36
2019 CM-01 18 38 34 10 0 0 0 56 10 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 71 18 5 4 0 3 0 91 4 29
2019 CM 36 30 12 13 8 0 0 66 22 35
2019 CM-01 35 24 26 15 0 0 0 60 15 10
2018 CM 38 33 4 23 2 0 0 71 25 46
2018 CM-04 28 31 21 20 0 0 0 60 20 10
2017 CM 37 40 8 6 7 1 0 78 14 47
2017 CM-04 19 50 16 6 8 0 0 69 15 19
2014 CM 27 48 15 6 5 0 0 75 11 57
2014 CM-04 21 33 26 8 12 0 0 54 20 25

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 29 0 3 8 0 0 89 11 30
2019 CM 47 27 5 9 8 0 4 77 18 36
2019 CM-01 59 18 0 9 15 0 0 77 23 10
2018 CM 47 26 12 11 4 0 0 73 15 46
2018 CM-04 40 28 0 21 11 0 0 69 31 10
2017 CM 48 27 14 6 6 0 0 75 12 47
2017 CM-04 42 24 18 8 8 0 0 66 16 19
2014 CM 51 29 10 7 4 0 0 80 10 57
2014 CM-04 29 36 20 10 5 0 0 65 15 25

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 76 3 7 8 0 3 3 84 9 29
2019 CM 36 24 16 18 7 0 0 60 24 36
2019 CM-01 35 33 9 23 0 0 0 67 23 10
2018 CM 40 24 14 8 7 6 0 68 16 46
2018 CM-04 49 32 11 9 0 0 0 80 9 10
2017 CM 31 39 10 13 4 3 0 72 18 47
2017 CM-04 30 26 16 16 8 3 0 58 25 19
2014 CM 21 46 9 16 5 3 0 70 21 57
2014 CM-04 23 46 5 18 5 2 0 71 24 25

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 76 3 10 0 5 3 3 84 5 29
2019 CM 36 19 7 32 7 0 0 55 39 36
2019 CM-01 44 23 0 23 9 0 0 67 33 10
2018 CM 33 21 18 15 11 2 0 55 26 46
2018 CM-04 31 29 21 20 0 0 0 60 20 10
2017 CM 30 45 5 4 14 1 0 76 19 47
2017 CM-04 30 39 3 3 24 0 0 69 28 19
2014 CM 23 24 9 18 10 16 0 55 34 57
2014 CM-04 23 28 12 26 11 0 0 51 37 25

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 72 6 7 0 5 10 0 86 5 29
2019 CM 28 23 9 25 7 8 0 55 35 36
2019 CM-01 26 38 0 9 9 18 0 78 22 10
2018 CM 29 18 17 21 13 2 0 48 35 46
2018 CM-04 31 18 0 51 0 0 0 49 51 10
2017 CM 24 30 14 13 12 7 0 58 27 47
2017 CM-04 28 27 11 15 16 3 0 56 32 19
2014 CM 10 33 10 18 11 18 0 52 37 57
2014 CM-04 10 36 10 31 13 0 0 46 44 25

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 64 18 7 9 0 3 0 84 9 29
2019 CM 31 16 21 19 13 0 0 47 32 36
2019 CM-01 36 23 17 0 24 0 0 59 24 10
2018 CM 27 28 8 16 18 2 0 56 35 45
2018 CM-04 31 29 9 0 31 0 0 60 31 10
2017 CM 21 25 9 23 19 3 0 48 43 46
2017 CM-04 17 25 10 15 33 0 0 42 48 18
2014 CM 10 23 9 25 11 22 0 42 47 57
2014 CM-04 10 21 10 49 5 5 0 32 57 25
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 51 26 7 5 8 4 0 80 13 30
2019 CM 35 18 20 8 16 2 0 54 26 35
2019 CM-01 41 9 18 15 18 0 0 49 33 10
2018 CM 46 18 21 6 7 2 0 65 13 46
2018 CM-04 19 21 23 20 9 9 0 44 31 10
2017 CM 22 39 6 12 20 0 0 62 32 47
2017 CM-04 15 39 9 11 24 0 0 55 36 19
2014 CM 17 47 17 11 8 0 0 64 19 57
2014 CM-04 19 22 31 18 10 0 0 41 28 25

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 51 36 6 3 5 0 0 87 8 30
2019 CM 36 40 14 7 3 0 0 76 9 35
2019 CM-01 41 45 0 15 0 0 0 85 15 10
2018 CM 34 43 12 2 9 0 0 77 11 46
2018 CM-04 19 49 20 0 12 0 0 68 12 10
2017 CM 26 47 9 16 1 0 0 74 17 47
2017 CM-04 27 47 6 20 0 0 0 74 20 19

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 74 18 0 4 5 0 0 91 9 29
2019 CM 37 36 0 12 15 0 0 74 26 36
2019 CM-01 26 56 0 18 0 0 0 82 18 10
2018 CM 40 29 15 8 6 2 0 71 14 46
2018 CM-04 28 40 11 0 9 12 0 78 10 10
2017 CM 27 38 10 17 7 0 0 65 25 47
2017 CM-04 15 46 11 20 8 0 0 61 28 19
2014 CM 45 36 7 1 11 0 0 80 12 57
2014 CM-04 23 47 5 2 23 0 0 70 25 25

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 43 46 4 0 8 0 0 89 8 30
2019 CM 40 36 15 2 7 0 0 75 9 35
2019 CM-01 50 33 17 0 0 0 0 83 0 10
2018 CM 28 32 15 10 11 2 2 63 22 46
2018 CM-04 31 20 11 9 21 9 0 56 32 10
2017 CM 20 56 9 11 4 0 0 76 15 47
2017 CM-04 24 50 3 14 8 0 0 74 22 19
2014 CM 15 30 17 33 4 0 0 46 37 57
2014 CM-04 21 27 23 21 8 0 0 47 29 25

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 65 12 11 4 0 3 5 83 4 29

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 53 9 11 7 5 12 5 73 13 30
2019 CM 22 25 22 15 12 0 4 49 27 36
2019 CM-01 44 15 17 15 9 0 0 59 24 10
2018 CM 32 30 18 6 10 4 0 65 16 46
2018 CM-04 28 32 20 0 21 0 0 60 21 10
2017 CM 22 32 8 20 12 6 0 58 34 47
2017 CM-04 19 33 13 20 16 0 0 51 36 19
2014 CM 16 26 18 12 10 2 16 52 27 57
2014 CM-04 16 35 20 18 11 0 0 52 28 25

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 47 21 4 0 13 9 8 81 15 30
2019 CM 7 35 12 7 16 2 21 55 29 36
2019 CM-01 17 24 17 15 9 9 9 50 29 10
2018 CM 20 30 21 7 11 2 9 56 21 46
2018 CM-04 19 21 20 0 28 12 0 45 32 10
2017 CM 17 32 12 14 15 8 1 54 32 47
2017 CM-04 15 45 10 11 20 0 0 59 31 19
2014 CM 11 29 14 10 10 3 22 54 27 56
2014 CM-04 14 31 22 14 13 0 5 48 29 24

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 53 20 10 10 3 4 0 76 13 30
2019 CM 48 23 16 8 2 0 3 73 11 36
2019 CM-01 67 15 10 9 0 0 0 82 9 10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 74 9 6 5 0 4 3 89 5 30
2019 CM 40 22 24 2 4 0 8 67 7 36
2019 CM-01 54 38 9 0 0 0 0 91 0 10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 86 7 0 5 0 0 3 95 5 30
2019 CM 70 2 5 0 8 2 12 85 10 36
2019 CM-01 68 0 9 0 15 0 9 75 16 10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 67 14 13 0 0 0 6 86 0 30
2019 CM 63 7 9 4 4 2 10 80 10 35
2019 CM-01 60 23 9 0 0 0 9 91 0 10

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 43 26 19 10 0 0 3 71 10 30
2019 CM 26 44 7 12 11 0 0 69 23 35
2019 CM-01 35 23 17 10 15 0 0 59 24 10
2018 CM 40 19 22 9 8 2 0 60 17 46
2018 CM-04 28 12 9 22 17 12 0 45 44 10
2017 CM 27 26 21 13 13 0 0 53 26 47
2017 CM-04 27 26 14 16 16 0 0 53 33 19
2014 CM 12 37 11 20 5 0 15 58 30 57
2014 CM-04 7 39 15 34 5 0 0 46 39 25

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 54 21 12 8 3 0 3 77 11 30
2019 CM 31 34 20 11 4 0 0 65 15 35
2019 CM-01 35 23 17 24 0 0 0 59 24 10
2018 CM 41 29 10 7 11 0 3 72 18 45
2018 CM-04 19 33 20 11 17 0 0 52 28 10
2017 CM 28 36 20 10 6 0 0 64 16 47
2017 CM-04 27 31 26 8 8 0 0 58 16 19
2014 CM 23 34 26 11 5 1 0 57 16 57
2014 CM-04 22 40 13 23 3 0 0 61 26 25

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 29 6 0 8 0 0 86 8 30
2019 CM 27 35 19 8 7 3 0 65 16 35
2019 CM-01 41 23 17 0 9 10 0 71 10 10
2018 CM 39 38 9 13 2 0 0 77 15 45
2018 CM-04 31 29 20 12 9 0 0 60 21 10
2017 CM 29 42 9 7 10 0 2 73 18 47
2017 CM-04 30 39 6 8 16 0 0 69 24 19
2014 CM 22 33 30 14 1 0 0 56 15 57
2014 CM-04 19 36 23 21 0 0 0 55 21 25

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 46 29 3 12 7 3 0 77 19 30
2019 CM 22 32 18 24 4 0 0 54 28 36
2019 CM-01 35 9 23 33 0 0 0 44 33 10
2018 CM 29 38 29 2 2 0 0 67 4 46
2018 CM-04 28 21 31 11 9 0 0 49 20 10
2017 CM 23 36 20 12 4 5 0 62 17 47
2017 CM-04 24 42 23 0 8 3 0 68 8 19

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 26 9 0 8 0 0 83 8 30
2019 CM 34 48 5 9 4 0 0 82 13 34
2018 CM 56 24 14 7 0 0 0 79 7 46
2018 CM-04 39 40 0 21 0 0 0 79 21 10
2017 CM 36 35 13 10 4 0 2 72 15 47
2017 CM-04 31 31 22 8 8 0 0 61 16 19
2014 CM 33 32 17 19 0 0 0 65 19 56
2014 CM-04 31 35 29 5 0 0 0 66 5 25

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 54 28 11 3 0 4 0 86 3 29
2019 CM 58 33 9 0 0 0 0 91 0 35
2019 CM-01 68 17 15 0 0 0 0 85 0 10
2018 CM 52 25 12 6 0 0 4 81 7 46
2018 CM-04 88 0 0 12 0 0 0 88 12 10
2017 CM 33 35 11 9 6 1 5 73 15 47
2017 CM-04 16 45 19 11 8 0 0 61 19 19
2014 CM 31 19 39 8 1 0 2 51 9 57
2014 CM-04 33 17 39 11 0 0 0 50 11 25

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CM 41 59 30

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 8 11 4 0 6 11 82 4 30

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CM 20 37 43 30
2019 CM 24 35 41 36
2019 CM-01 42 26 32 10
2018 CM 24 41 35 46
2018 CM-04 51 8 40 10
2017 CM 18 37 44 47
2017 CM-04 15 48 37 19
2014 CM 23 51 26 57
2014 CM-04 20 48 33 25

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CM 28 10 26 12 12 12 10
2014 CM 19 39 27 0 9999 15 16
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 29 3 5 3 0 0 89 8 29
2019 CM 37 44 13 7 0 0 0 80 7 35
2019 CM-01 27 58 0 15 0 0 0 85 15 10
2018 CM 50 30 8 12 0 0 0 80 12 46
2018 CM-04 28 42 18 12 0 0 0 71 12 10
2017 CM 41 43 4 6 6 0 0 84 11 47
2017 CM-04 38 37 8 8 8 0 0 76 16 19
2014 CM 18 63 11 8 1 0 0 81 9 57
2014 CM-04 19 60 11 11 0 0 0 79 11 25

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 53 26 16 5 0 0 0 79 5 29
2019 CM 20 46 12 11 7 0 4 69 19 36
2019 CM-01 17 50 18 15 0 0 0 67 15 10
2018 CM 23 39 18 16 5 0 0 61 21 46
2018 CM-04 28 21 20 23 9 0 0 49 31 10
2017 CM 23 38 18 21 1 0 0 60 22 47
2017 CM-04 16 38 18 28 0 0 0 55 28 19
2014 CM 19 38 8 15 2 17 1 69 21 57
2014 CM-04 15 48 11 23 0 2 0 65 24 25

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 8 7 28 19 29 4 6 54 15 30
2019 CM 5 14 35 20 21 0 5 43 20 36
2019 CM-01 9 17 29 17 18 0 9 39 29 10
2018 CM 7 19 26 27 19 0 2 47 27 46
2018 CM-04 20 22 21 29 9 0 0 37 42 10
2017 CM 10 23 39 16 8 0 3 25 35 46
2017 CM-04 18 24 38 14 6 0 0 21 41 18
2014 CM 10 25 46 11 7 0 0 19 35 57
2014 CM-04 8 37 33 12 9 0 0 21 45 25

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 8 5 17 21 36 9 3 66 15 30
2019 CM 4 14 19 28 32 0 3 61 19 35
2019 CM-01 0 18 23 23 36 0 0 59 18 10
2018 CM 22 13 19 23 19 4 0 44 36 46
2018 CM-04 20 22 0 46 0 12 0 52 48 10
2017 CM 13 24 30 12 14 0 7 28 40 47
2017 CM-04 16 34 34 3 13 0 0 16 50 19
2014 CM 13 23 40 12 11 1 0 23 37 57
2014 CM-04 19 29 33 9 10 0 0 19 47 25

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 6 19 15 17 36 7 0 57 27 29
2019 CM 26 14 29 8 9 3 12 19 47 36
2019 CM-01 35 0 29 17 0 0 18 21 43 10
2018 CM 25 20 12 13 20 6 5 36 51 46
2018 CM-04 20 20 12 20 9 9 11 36 49 10
2017 CM 22 15 20 10 12 12 8 28 46 47
2017 CM-04 19 24 15 6 21 12 3 32 51 19
2014 CM 17 44 19 13 7 0 0 21 60 57
2014 CM-04 21 37 29 10 4 0 0 14 58 25

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 0 13 17 20 40 7 3 66 14 30
2019 CM 7 13 22 25 22 0 12 53 23 36
2019 CM-01 0 17 33 15 17 0 18 39 21 10
2018 CM 10 8 19 30 22 4 7 59 20 44
2017 CM 9 6 31 23 16 0 16 46 18 45
2017 CM-04 9 9 30 16 19 0 16 42 22 17
2014 CM 7 17 51 11 11 0 3 23 24 56
2014 CM-04 6 25 50 11 4 0 4 16 32 24

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 5 3 23 11 44 6 9 64 9 30
2019 CM 15 15 24 28 10 0 8 42 33 34
2018 CM 20 16 23 12 21 2 7 35 40 45
2018 CM-04 31 20 0 20 21 9 0 44 56 10
2017 CM 31 17 18 21 10 0 3 32 50 47
2017 CM-04 35 26 22 10 7 0 0 16 61 19
2014 CM 16 28 38 12 6 0 0 18 44 57
2014 CM-04 24 43 23 7 2 0 0 10 67 25

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 0 5 13 25 39 15 3 78 6 30
2019 CM 7 5 28 22 24 2 12 54 14 35
2019 CM-01 0 9 33 24 17 9 9 50 10 10
2018 CM 12 19 19 23 18 6 2 45 35 45
2018 CM-04 20 20 0 20 9 21 11 42 58 10
2017 CM 10 9 34 23 11 2 10 39 22 47
2017 CM-04 8 6 45 19 10 4 8 33 16 19
2014 CM 10 20 44 10 10 1 4 22 32 57
2014 CM-04 13 31 26 13 7 0 10 22 49 25

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 6 0 15 32 32 12 3 76 7 30
2019 CM 12 11 26 17 19 5 10 42 27 36
2019 CM-01 9 32 23 0 17 9 10 21 50 10
2018 CM 16 28 21 13 17 4 0 32 46 46
2018 CM-04 8 51 0 29 0 12 0 33 67 10
2017 CM 19 10 32 18 9 0 12 31 33 47
2017 CM-04 16 17 29 11 15 0 11 30 37 19
2014 CM 25 42 16 7 7 2 1 15 69 56
2014 CM-04 39 42 9 2 3 2 2 5 85 24

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 5 19 9 32 29 4 3 65 25 30
2019 CM 8 15 48 10 20 0 0 30 22 35
2019 CM-01 18 0 55 10 17 0 0 27 18 10

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 50 31 0 4 9 6 0 86 14 30
2019 CM 20 36 9 12 16 8 0 60 30 36
2019 CM-01 26 29 9 0 9 27 0 76 13 10

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 69 18 0 13 0 0 0 87 13 29
2019 CM 42 26 8 13 9 0 2 69 23 36
2019 CM-01 49 9 18 15 0 0 9 64 16 10
2018 CM 40 28 7 16 9 0 0 68 25 46
2018 CM-04 19 38 0 22 21 0 0 58 42 10
2017 CM 45 20 7 15 11 2 0 66 27 47
2017 CM-04 35 26 7 16 16 0 0 61 33 19
2014 CM 44 30 6 2 4 15 0 86 7 57
2014 CM-04 52 33 7 5 2 0 0 85 7 25

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 70 27 4 0 0 0 0 96 0 30
2019 CM 49 30 4 13 4 0 0 79 17 36
2019 CM-01 58 28 0 15 0 0 0 85 15 10
2018 CM 47 37 4 7 5 0 0 83 12 46
2018 CM-04 31 47 11 11 0 0 0 78 11 10
2017 CM 34 51 3 7 4 0 0 85 12 47
2017 CM-04 27 54 3 8 8 0 0 81 16 19
2014 CM 38 49 8 4 0 0 0 88 4 57
2014 CM-04 23 58 18 0 0 0 0 82 0 25

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 52 19 18 5 0 3 3 75 5 30
2019 CM 44 22 16 8 4 2 2 70 13 36
2019 CM-01 50 10 26 15 0 0 0 60 15 10
2018 CM 43 32 19 5 2 0 0 75 7 46
2018 CM-04 19 38 11 23 9 0 0 58 31 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 67 17 0 8 8 0 0 84 16 30
2019 CM 25 46 12 13 4 0 0 71 18 35
2019 CM-01 35 41 9 15 0 0 0 77 15 10
2018 CM 56 20 13 6 5 0 0 75 12 45
2018 CM-04 28 21 22 29 0 0 0 49 29 10
2017 CM 36 46 5 3 4 5 0 87 7 47
2017 CM-04 36 43 3 0 8 9 0 87 9 19
2014 CM 46 36 12 5 0 1 0 83 5 57
2014 CM-04 31 44 17 8 0 0 0 75 8 25

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 58 23 0 4 12 3 0 83 17 30
2019 CM 43 34 17 2 4 0 0 77 7 36
2019 CM-01 41 17 42 0 0 0 0 58 0 10
2018 CM 38 27 20 4 5 5 0 69 10 44
2018 CM-04 19 30 22 21 9 0 0 49 29 10
2017 CM 41 38 13 0 0 8 0 86 0 47
2017 CM-04 36 46 11 0 0 7 0 88 0 19
2014 CM 40 36 12 4 0 7 0 82 5 57
2014 CM-04 26 46 13 10 0 5 0 76 11 25

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 73 19 0 4 5 0 0 92 8 30
2019 CM 47 37 4 8 4 0 0 84 12 36
2019 CM-01 59 27 0 15 0 0 0 85 15 10
2018 CM 56 26 8 8 3 0 0 82 10 45
2018 CM-04 40 43 9 9 0 0 0 83 9 10
2017 CM 45 37 3 6 8 0 0 82 14 47
2017 CM-04 38 34 3 8 16 0 0 72 24 19
2014 CM 48 35 8 7 2 0 0 83 9 57
2014 CM-04 28 53 5 8 5 0 0 81 13 25

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 52 14 0 11 11 6 6 75 25 30

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 49 26 14 8 0 3 0 77 8 30

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 58 20 7 0 9 3 3 83 10 30

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 28 31 10 9 0 15 6 76 12 30
2019 CM 29 15 18 21 7 5 5 50 30 36
2019 CM-01 32 10 18 15 0 9 17 56 20 10
2018 CM 30 25 20 14 4 2 4 59 20 46
2018 CM-04 19 37 12 20 0 12 0 64 22 10
2017 CM 27 27 8 12 18 3 3 59 32 46
2017 CM-04 24 30 6 8 31 0 0 54 39 19
2014 CM 28 35 9 8 5 1 15 74 15 57
2014 CM-04 34 46 5 15 0 0 0 80 15 25

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 54 23 12 5 0 3 3 82 5 30
2019 CM 25 26 12 20 16 3 0 52 36 36
2019 CM-01 35 19 23 0 23 0 0 54 23 10
2018 CM 39 34 12 4 5 4 2 77 9 46
2018 CM-04 37 21 11 11 9 12 0 65 22 10
2017 CM 38 38 6 7 6 5 0 80 14 47
2017 CM-04 33 34 8 11 8 6 0 70 21 19
2014 CM 28 50 13 7 2 0 0 78 9 57
2014 CM-04 41 39 15 4 0 0 0 80 4 25

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 61 23 8 3 5 0 0 84 8 30
2019 CM 20 29 38 9 4 0 0 49 13 36
2019 CM-01 26 0 59 15 0 0 0 26 15 10
2018 CM 37 29 17 8 8 0 0 66 16 46
2018 CM-04 28 21 31 21 0 0 0 49 21 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 45 10 9 8 8 12 9 69 21 30
2019 CM 15 15 25 13 20 10 2 35 37 36
2019 CM-01 26 0 23 10 23 18 0 32 40 10
2018 CM 26 10 20 15 13 14 3 42 34 45
2018 CM-04 19 0 31 12 17 21 0 24 37 10
2017 CM 24 15 18 17 10 16 0 46 33 46
2017 CM-04 27 8 23 19 16 6 0 37 38 19
2014 CM 15 21 12 12 19 2 19 46 39 57
2014 CM-04 15 25 16 15 23 0 5 43 40 25

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 72 21 0 0 8 0 0 92 8 30

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 23 8 9 0 0 0 83 9 29
2019 CM 34 40 11 8 7 0 0 74 15 34
2019 CM-01 44 38 0 9 9 0 0 82 18 10
2017 CM 52 27 5 12 4 0 0 79 16 47
2017 CM-04 44 28 6 14 8 0 0 71 22 19
2014 CM 45 33 8 10 4 0 0 78 13 57
2014 CM-04 34 53 11 3 0 0 0 87 3 25

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 61 34 3 0 3 0 0 94 3 30
2019 CM 39 44 8 9 0 0 0 83 9 34
2017 CM 35 49 9 3 4 0 0 84 7 47
2017 CM-04 24 59 6 3 8 0 0 83 11 19
2014 CM 42 40 12 6 0 0 0 81 6 57
2014 CM-04 29 49 18 5 0 0 0 77 5 25

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 83 11 3 0 3 0 0 94 3 30
2017 CM 72 23 1 0 1 0 2 97 2 47
2017 CM-04 71 29 0 0 0 0 0 100 0 19
2014 CM 71 23 2 4 0 0 0 94 4 57
2014 CM-04 56 38 0 5 0 0 0 95 5 25

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 30 22 14 9 0 14 10 69 12 30
2019 CM 44 18 10 4 8 16 0 74 14 36
2019 CM-01 49 23 9 0 19 0 0 72 19 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 31 13 11 0 5 28 12 74 8 30
2019 CM 14 14 19 13 2 17 21 45 25 36
2019 CM-01 9 23 0 15 0 36 18 68 32 10
2018 CM 18 9 20 7 7 22 17 44 23 45
2018 CM-04 19 9 34 9 0 9 21 40 12 10
2017 CM 20 22 21 1 14 20 2 53 20 47
2017 CM-04 24 27 21 0 24 3 0 53 25 19
2014 CM 18 26 15 11 6 23 2 59 22 57
2014 CM-04 24 32 16 13 7 4 2 61 22 25

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 61 14 10 0 9 6 0 79 10 30
2019 CM 34 15 21 9 0 13 8 63 11 35
2019 CM-01 49 0 18 15 0 18 0 60 18 10
2018 CM 34 24 18 3 9 11 2 66 14 45
2018 CM-04 19 20 23 0 9 29 0 55 12 10
2017 CM 37 35 7 3 15 3 0 74 18 46
2017 CM-04 33 28 7 3 25 3 0 64 29 18
2014 CM 24 23 23 6 3 21 0 60 12 57
2014 CM-04 26 30 31 8 2 2 0 58 10 25

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 31 10 8 4 5 31 12 72 14 30
2019 CM 13 15 22 9 3 23 16 45 19 35
2019 CM-01 9 23 10 15 0 26 18 57 26 10
2018 CM 18 12 19 0 7 26 18 53 13 46
2018 CM-04 19 9 11 0 9 32 21 59 18 10
2017 CM 18 13 19 4 9 32 5 49 20 46
2017 CM-04 21 14 23 8 16 18 0 43 30 19
2014 CM 14 26 22 6 6 24 2 54 16 57
2014 CM-04 13 39 25 13 5 2 2 54 19 25

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 61 14 10 5 5 6 0 79 10 30
2019 CM 33 29 20 4 0 10 3 72 5 35
2019 CM-01 40 9 28 15 0 9 0 53 16 10
2018 CM 33 22 15 0 7 16 7 72 9 46
2018 CM-04 19 9 11 0 9 40 12 59 18 10
2017 CM 37 25 21 4 8 4 0 64 13 47
2017 CM-04 35 12 26 8 16 3 0 48 25 19
2014 CM 25 47 15 6 2 6 0 76 9 57
2014 CM-04 26 44 15 13 0 2 0 71 13 25

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CM 9 91 30

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CM 14 86 30
2019 CM 27 73 36
2019 CM-01 18 82 10
2017 CM 17 83 46
2014 CM 14 86 56

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 52 22 6 8 6 0 6 78 15 30
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 18 0 13 0 10 0 86 14 30

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 68 25 0 7 0 0 0 93 7 30

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 69 23 0 8 0 0 0 92 8 30

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 69 9 15 7 0 0 0 78 7 30

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 71 19 3 0 4 3 0 93 4 30

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 81 0 11 0 4 5 0 85 4 30

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 60 17 6 6 8 3 0 79 15 30

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 58 23 0 12 4 0 3 84 16 30

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 78 3 8 0 8 3 0 84 9 30

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 49 17 12 8 8 7 0 70 17 30
2019 CM 28 37 13 14 7 2 0 66 21 36
2019 CM-01 44 38 9 9 0 0 0 82 9 10
2018 CM 28 33 23 7 2 7 0 66 9 44
2018 CM-04 19 31 20 0 9 21 0 64 11 10
2017 CM 18 42 19 4 13 3 0 62 18 46
2017 CM-04 7 35 30 0 25 3 0 43 26 18

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 49 26 0 19 0 3 3 80 20 30

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 63 21 13 0 4 0 0 84 4 29

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 27 0 0 13 3 0 86 14 29
2019 CM 20 29 25 20 7 0 0 49 26 36
2019 CM-01 26 33 18 15 9 0 0 58 23 10
2018 CM 22 27 25 11 6 6 2 54 19 46
2018 CM-04 19 12 9 22 17 21 0 39 49 10
2017 CM 16 33 10 20 14 4 2 53 36 46
2017 CM-04 16 31 3 23 27 0 0 47 50 19

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 55 14 23 0 8 0 0 70 8 30

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 49 25 15 0 11 0 0 74 11 29
2019 CM 35 25 13 16 11 0 0 60 27 36
2019 CM-01 41 10 23 26 0 0 0 50 26 10
2018 CM 24 31 19 13 13 0 0 55 26 46
2018 CM-04 37 12 12 20 20 0 0 49 39 10
2017 CM 22 39 9 16 13 0 0 61 30 47
2017 CM-04 9 43 12 17 20 0 0 51 37 19

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 38 28 25 6 0 4 0 68 6 30
2019 CM 38 21 29 12 0 0 0 59 12 36
2019 CM-01 41 17 33 9 0 0 0 58 9 10
2018 CM 23 31 20 19 5 0 2 55 25 46
2018 CM-04 28 37 11 24 0 0 0 65 24 10
2017 CM 20 28 11 19 23 0 0 48 41 47
2017 CM-04 10 30 9 11 41 0 0 39 51 19

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 41 33 12 3 5 4 3 79 8 30
2019 CM 56 17 22 5 0 0 0 73 5 36
2019 CM-01 36 38 26 0 0 0 0 74 0 10
2018 CM 35 26 11 11 5 2 11 70 18 46
2018 CM-04 45 9 0 12 0 12 22 82 18 10
2017 CM 21 28 21 16 4 0 11 55 22 46
2017 CM-04 19 14 30 16 8 0 11 38 28 19

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 42 35 11 3 5 4 0 81 8 29
2019 CM 34 12 38 4 12 0 0 46 16 36
2019 CM-01 41 15 35 0 9 0 0 55 9 10
2018 CM 17 22 23 14 17 0 7 42 33 46
2018 CM-04 17 37 0 22 12 0 12 62 38 10
2017 CM 22 21 11 24 17 0 6 45 44 47
2017 CM-04 10 19 21 30 11 0 8 32 45 19

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 57 29 5 3 0 0 6 92 3 29
2019 CM 57 18 11 5 7 0 2 76 12 35
2019 CM-01 66 19 15 0 0 0 0 85 0 10
2018 CM 44 19 11 16 2 2 5 68 20 46
2018 CM-04 45 9 0 23 11 12 0 62 38 10
2017 CM 38 20 13 9 2 0 19 71 13 47
2017 CM-04 31 14 16 11 3 0 24 59 19 19

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 31 31 17 6 8 4 3 67 14 29
2019 CM 36 23 24 12 5 0 0 60 17 36
2019 CM-01 59 18 15 9 0 0 0 77 9 10
2018 CM 36 21 19 15 4 3 2 60 20 46
2018 CM-04 37 9 23 31 0 0 0 46 31 10
2017 CM 21 29 28 11 10 0 0 50 22 47
2017 CM-04 9 35 36 8 11 0 0 44 19 19

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 48 16 9 10 5 3 9 72 18 30

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 66 20 3 5 4 0 3 88 9 30
2019 CM 28 27 19 9 9 3 5 60 19 36
2019 CM-01 36 39 9 9 9 0 0 74 17 10
2018 CM 29 34 18 10 5 0 4 66 15 46
2018 CM-04 28 29 31 11 0 0 0 58 11 10
2017 CM 27 27 21 8 15 0 2 55 24 47
2017 CM-04 27 26 14 16 16 0 0 53 33 19

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 68 9 12 3 5 0 3 80 8 29
2019 CM 31 36 22 5 4 0 2 69 9 36
2019 CM-01 27 23 41 9 0 0 0 50 9 10
2018 CM 30 23 27 13 2 2 2 56 16 46
2018 CM-04 19 35 22 12 0 12 0 62 13 10
2017 CM 25 20 25 8 13 3 6 49 23 47
2017 CM-04 28 17 28 8 19 0 0 45 27 19

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 59 27 7 3 5 0 0 86 8 30
2019 CM 26 33 28 5 7 0 2 60 12 35
2019 CM-01 27 41 23 9 0 0 0 68 9 10
2018 CM 32 36 11 17 4 0 0 68 21 46
2018 CM-04 30 38 0 31 0 0 0 69 31 10
2017 CM 24 28 25 13 6 0 5 54 20 47
2017 CM-04 24 25 31 11 8 0 0 50 20 19

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 67 16 3 0 8 4 3 88 9 30
2019 CM 39 25 12 20 4 0 0 64 24 36
2019 CM-01 41 18 9 33 0 0 0 59 33 10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 38 23 24 5 8 4 0 63 13 30

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 32 28 21 11 5 0 3 62 16 29
2019 CM 40 26 16 8 9 0 2 67 17 35
2019 CM-01 41 18 0 9 32 0 0 59 41 10
2018 CM 27 33 26 11 3 0 0 60 14 46
2018 CM-04 28 29 31 12 0 0 0 57 12 10
2017 CM 19 26 31 14 10 0 0 44 24 47
2017 CM-04 10 15 40 27 8 0 0 25 35 19

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 63 15 9 8 3 0 3 80 11 30
2019 CM 42 24 16 3 11 0 5 69 15 35
2019 CM-01 59 15 9 0 9 0 9 80 10 10
2018 CM 57 15 8 8 10 0 2 74 18 46
2018 CM-04 49 9 11 20 0 0 12 65 22 10
2017 CM 52 35 6 2 4 0 2 88 6 47
2017 CM-04 47 47 3 3 0 0 0 94 3 19

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 51 27 13 9 0 0 0 78 9 30

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 70 12 9 3 0 0 6 87 3 29
2019 CM 66 14 0 11 0 0 10 88 12 36
2019 CM-01 83 9 0 9 0 0 0 91 9 10
2018 CM 63 22 6 4 0 0 5 90 4 46
2018 CM-04 60 9 20 0 0 0 12 78 0 10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 72 14 0 5 3 0 6 92 8 30
2019 CM 77 11 5 4 0 0 2 90 4 35
2019 CM-01 77 9 0 15 0 0 0 85 15 10
2018 CM 73 10 2 2 8 3 2 88 10 46
2018 CM-04 49 32 0 9 0 0 11 90 10 10
2017 CM 88 0 6 0 4 0 1 89 4 46
2017 CM-04 79 0 12 0 9 0 0 79 9 18

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 80 12 0 8 0 0 0 92 8 30
2019 CM 60 16 11 7 4 0 2 77 11 36
2019 CM-01 85 0 0 15 0 0 0 85 15 10
2018 CM 62 30 0 4 2 0 2 94 6 46
2018 CM-04 61 31 0 9 0 0 0 91 9 10
2017 CM 41 29 16 8 4 0 2 72 12 47
2017 CM-04 28 33 28 3 8 0 0 61 12 19

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 76 7 5 0 13 0 0 83 13 29
2019 CM 60 11 12 11 4 0 2 73 15 36
2019 CM-01 77 9 15 0 0 0 0 85 0 10
2018 CM 59 20 7 9 2 0 2 80 12 46
2018 CM-04 58 23 0 20 0 0 0 80 20 10
2017 CM 45 22 17 10 6 0 0 67 16 47
2017 CM-04 28 19 33 12 8 0 0 48 20 19

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 62 3 0 3 0 0 32 96 4 30
2019 CM 67 9 7 0 0 0 17 91 0 35
2018 CM 50 4 2 0 2 0 41 92 4 46
2018 CM-04 37 0 0 0 0 0 63 100 0 10
2017 CM 43 23 12 0 0 0 23 85 0 46
2017 CM-04 31 42 17 0 0 0 10 81 0 18

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 81 7 8 0 5 0 0 88 5 30
2019 CM 63 18 5 9 0 0 5 85 10 36
2019 CM-01 68 9 9 15 0 0 0 77 15 10
2018 CM 57 27 2 0 0 2 12 98 0 45
2018 CM-04 57 12 9 0 0 0 23 89 0 10
2017 CM 64 17 8 6 1 2 2 84 8 46
2017 CM-04 63 21 9 7 0 0 0 85 7 18

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 67 15 9 0 9 0 0 82 9 30
2019 CM 55 15 2 10 12 0 5 74 23 36
2019 CM-01 68 15 0 9 9 0 0 83 17 10
2018 CM 43 25 4 12 10 0 7 72 24 46
2018 CM-04 28 23 9 17 12 0 11 57 33 10
2017 CM 68 9 7 9 6 0 2 78 15 47
2017 CM-04 90 3 7 0 0 0 0 93 0 19

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 47 28 9 8 8 0 0 75 16 30
2019 CM 44 17 18 16 3 0 2 62 19 36
2019 CM-01 68 0 23 9 0 0 0 68 9 10
2018 CM 49 23 18 6 0 0 3 75 6 46
2018 CM-04 49 40 0 11 0 0 0 89 11 10
2017 CM 46 41 7 6 0 0 0 87 6 46
2017 CM-04 45 44 8 3 0 0 0 88 3 18

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 32 38 24 3 3 0 0 70 6 30

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 15 46 27 12 0 0 0 61 12 30
2019 CM 27 23 37 9 4 0 0 50 13 36
2019 CM-01 36 23 33 9 0 0 0 59 9 10
2018 CM 22 29 33 17 0 0 0 51 17 46
2018 CM-04 28 21 28 23 0 0 0 49 23 10
2017 CM 12 16 47 12 13 0 1 28 25 47
2017 CM-04 3 10 54 8 24 0 0 13 33 19

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 5 6 48 32 6 4 0 39 11 30
2019 CM 27 12 32 11 19 0 0 30 38 33
2018 CM 13 19 38 17 13 0 0 30 32 46
2018 CM-04 40 9 23 20 9 0 0 29 48 10
2017 CM 13 38 19 19 10 0 0 30 51 47
2017 CM-04 19 39 20 18 3 0 0 22 58 19
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 41 37 16 6 48 52 29

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CM 36 64 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 51 5 8 8 3 6 19 74 14 30
2019 CM 53 8 5 15 4 8 7 71 23 36
2019 CM-01 83 0 0 9 0 9 0 91 9 10
2018 CM 49 10 13 3 6 5 15 74 10 44
2018 CM-04 51 0 37 12 0 0 0 51 12 10

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 42 23 7 0 20 0 7 70 22 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CM 42 15 7 12 16 9 0 62 30 11
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