2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - AI

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 41 22 0 7 0 0 70 7 27
2020 AI-03 25 38 31 0 6 0 0 63 6 16
2019 AI 44 45 6 6 0 0 0 89 6 18
2017 AI 24 57 10 5 5 0 0 81 10 21
2017 AI-03 15 54 15 8 8 0 0 69 15 13
2014 AI 17 59 0 11 12 0 0 76 24 18

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 30 15 7 19 0 0 59 26 27
2020 AI-03 38 19 13 6 25 0 0 56 31 16
2019 AI 38 34 23 6 0 0 0 72 6 18
2017 AI 33 34 9 15 10 0 0 67 24 21
2017 AI-03 23 31 8 23 15 0 0 54 38 13

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 52 33 7 4 4 0 0 85 7 27
2020 AI-03 56 25 13 6 0 0 0 81 6 16
2019 AI 60 34 6 0 0 0 0 94 0 18
2017 AI 47 38 10 5 0 0 0 85 5 21
2017 AI-03 38 38 15 8 0 0 0 77 8 13
2014 AI 62 20 0 12 6 0 0 82 18 18

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 50 35 4 4 8 0 0 85 12 26
2020 AI-03 47 33 7 7 7 0 0 80 13 15
2019 AI 49 45 6 0 0 0 0 94 0 18
2017 AI 38 43 19 0 0 0 0 81 0 21
2017 AI-03 23 54 23 0 0 0 0 77 0 13
2014 AI 56 20 5 12 6 0 0 76 18 18

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 31 31 15 12 12 0 0 62 23 26
2020 AI-03 38 19 19 13 13 0 0 56 25 16
2019 AI 38 40 11 11 0 0 0 77 11 18
2017 AI 24 38 28 10 0 0 0 62 10 21
2017 AI-03 23 31 31 15 0 0 0 54 15 13
2014 AI 21 44 11 11 12 0 0 65 23 18

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 33 11 22 4 0 0 63 26 27
2020 AI-03 31 25 13 25 6 0 0 56 31 16
2019 AI 44 23 17 17 0 0 0 66 17 18
2017 AI 15 33 33 15 5 0 0 47 19 21
2017 AI-03 15 23 31 23 8 0 0 38 31 13
2014 AI 16 49 16 6 12 0 0 65 18 18

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 33 0 15 4 4 4 80 20 27
2020 AI-03 50 31 0 13 6 0 0 81 19 16
2019 AI 49 6 23 11 6 0 6 58 18 18
2017 AI 19 38 28 5 0 0 10 63 5 21
2017 AI-03 23 38 23 8 0 0 8 67 8 13
2014 AI 33 34 5 12 6 4 5 74 20 18
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 59 19 15 4 4 0 0 78 7 27
2020 AI-03 50 31 13 6 0 0 0 81 6 16
2019 AI 55 34 11 0 0 0 0 89 0 18

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 30 15 0 11 0 0 74 11 27
2020 AI-03 50 19 19 0 13 0 0 69 13 16
2019 AI 66 17 17 0 0 0 0 83 0 18
2017 AI 48 28 14 5 0 5 0 80 5 21
2017 AI-03 46 23 15 8 0 8 0 75 8 13
2014 AI 49 34 5 12 0 0 0 82 12 18

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 33 15 0 7 0 0 78 7 27
2020 AI-03 50 25 19 0 6 0 0 75 6 16
2019 AI 60 28 0 11 0 0 0 89 11 18
2017 AI 72 24 0 0 5 0 0 95 5 21
2017 AI-03 69 23 0 0 8 0 0 92 8 13
2014 AI 67 16 0 12 5 0 0 83 17 18

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 30 15 4 4 11 0 75 8 27
2020 AI-03 31 31 19 0 6 13 0 71 7 16
2019 AI 38 28 28 6 0 0 0 66 6 18
2017 AI 24 19 14 29 9 5 0 45 40 21
2017 AI-03 23 15 8 38 8 8 0 42 50 13
2014 AI 11 45 22 5 11 6 0 59 18 18

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 30 22 15 4 4 0 58 19 27
2020 AI-03 31 19 19 25 6 0 0 50 31 16
2019 AI 32 34 17 11 6 0 0 66 17 18
2017 AI 10 24 28 29 9 0 0 34 38 21
2017 AI-03 8 31 15 38 8 0 0 38 46 13
2014 AI 11 28 27 28 6 0 0 39 34 18

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 19 30 22 11 11 7 0 52 24 27
2020 AI-03 19 25 19 13 19 6 0 47 33 16
2019 AI 27 34 17 23 0 0 0 60 23 18
2017 AI 0 10 38 39 9 5 0 10 50 21
2017 AI-03 0 0 38 46 8 8 0 0 58 13
2014 AI 11 11 37 34 6 0 0 22 40 18

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 19 26 19 15 19 4 0 46 35 27
2020 AI-03 25 19 19 13 25 0 0 44 38 16
2019 AI 15 34 23 23 6 0 0 49 28 18
2017 AI 5 24 38 19 9 5 0 30 30 21
2017 AI-03 0 23 38 23 8 8 0 25 33 13
2014 AI 5 22 27 22 17 6 0 29 42 18
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 30 19 4 11 0 0 67 15 27
2020 AI-03 38 25 25 6 6 0 0 63 13 16
2019 AI 27 51 17 6 0 0 0 77 6 18
2017 AI 28 29 29 9 5 0 0 57 14 21
2017 AI-03 15 23 46 8 8 0 0 38 15 13
2014 AI 11 35 21 6 28 0 0 46 34 18

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 22 44 15 11 7 0 0 67 19 27
2020 AI-03 25 50 13 6 6 0 0 75 13 16
2019 AI 32 40 11 17 0 0 0 72 17 18
2017 AI 19 28 38 10 0 5 0 50 10 21
2017 AI-03 8 23 46 15 0 8 0 33 17 13

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 30 11 7 11 0 0 70 19 27
2020 AI-03 50 19 13 6 13 0 0 69 19 16
2019 AI 55 28 17 0 0 0 0 83 0 18
2017 AI 43 38 10 9 0 0 0 81 9 21
2017 AI-03 38 46 8 8 0 0 0 85 8 13
2014 AI 37 40 12 6 5 0 0 77 11 18

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 7 52 4 11 26 0 0 59 37 27
2020 AI-03 6 50 0 6 38 0 0 56 44 16
2019 AI 15 40 11 11 23 0 0 55 34 18
2017 AI 9 14 19 43 10 5 0 25 55 21
2017 AI-03 0 15 23 46 8 8 0 17 58 13
2014 AI 4 51 18 21 6 0 0 55 27 18

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 56 22 4 4 7 0 7 84 12 27
2020 AI-03 63 19 6 6 6 0 0 81 13 16

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 7 41 26 4 11 7 4 54 17 27
2020 AI-03 13 38 31 0 19 0 0 50 19 16
2019 AI 21 34 17 17 11 0 0 55 28 18
2017 AI 15 19 43 5 10 9 0 37 16 21
2017 AI-03 15 23 38 0 15 8 0 42 17 13
2014 AI 24 25 23 17 6 0 5 52 24 18

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 7 52 11 11 4 4 11 70 17 27
2020 AI-03 6 63 13 13 6 0 0 69 19 16
2019 AI 11 32 34 17 0 0 6 46 18 18
2017 AI 10 15 24 19 15 5 14 30 41 21
2017 AI-03 8 23 23 8 23 0 15 36 36 13
2014 AI 17 24 31 11 12 0 5 43 24 18

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 63 15 7 4 0 0 11 88 4 27
2020 AI-03 69 6 13 6 0 0 6 80 7 16
2019 AI 49 34 0 0 6 0 11 94 6 18

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 33 22 19 15 4 0 7 60 20 27
2020 AI-03 31 19 25 19 6 0 0 50 25 16
2019 AI 38 23 11 6 11 0 11 68 19 18

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 74 11 4 4 0 0 7 92 4 27
2020 AI-03 81 13 6 0 0 0 0 94 0 16
2019 AI 66 6 11 0 0 0 17 86 0 18

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 70 15 0 4 0 0 11 96 4 27
2020 AI-03 63 25 0 6 0 0 6 93 7 16
2019 AI 70 6 6 0 0 0 18 93 0 17

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 22 37 11 19 11 0 0 59 30 27
2020 AI-03 25 38 13 19 6 0 0 63 25 16
2019 AI 60 17 11 6 6 0 0 77 11 18
2017 AI 28 43 10 19 0 0 0 71 19 21
2017 AI-03 15 38 15 31 0 0 0 54 31 13
2014 AI 17 55 11 17 0 0 0 72 17 18

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 22 19 11 19 0 0 52 30 27
2020 AI-03 25 25 31 0 19 0 0 50 19 16
2019 AI 38 28 17 17 0 0 0 66 17 18
2017 AI 19 38 15 24 5 0 0 56 29 21
2017 AI-03 8 31 23 31 8 0 0 38 38 13
2014 AI 28 33 11 11 18 0 0 61 29 18

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 22 37 15 15 11 0 0 59 26 27
2020 AI-03 13 38 19 13 19 0 0 50 31 16
2019 AI 34 32 11 11 11 0 0 66 23 18
2017 AI 19 43 24 10 5 0 0 62 15 21
2017 AI-03 8 46 23 15 8 0 0 54 23 13
2014 AI 11 60 5 6 17 0 0 71 23 18

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 7 48 30 7 4 4 0 58 12 27
2020 AI-03 6 56 31 0 6 0 0 63 6 16
2019 AI 27 45 17 6 0 6 0 76 6 18
2017 AI 28 24 23 19 5 0 0 52 24 21
2017 AI-03 23 23 15 31 8 0 0 46 38 13

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 58 19 8 8 8 0 0 77 15 26
2020 AI-03 67 13 7 13 0 0 0 80 13 15
2019 AI 68 21 0 11 0 0 0 89 11 18
2017 AI 28 53 5 14 0 0 0 81 14 21
2017 AI-03 23 62 8 8 0 0 0 85 8 13
2014 AI 49 40 5 6 0 0 0 89 6 18

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 54 23 15 4 4 0 0 77 8 26
2020 AI-03 53 20 13 7 7 0 0 73 13 15
2019 AI 34 17 27 17 6 0 0 51 23 18
2017 AI 28 29 24 19 0 0 0 57 19 21
2017 AI-03 23 31 23 23 0 0 0 54 23 13
2014 AI 32 46 11 5 0 6 0 83 6 18

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 AI 48 52 27
2020 AI-03 44 56 16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 59 15 4 4 0 4 15 91 5 27
2020 AI-03 63 19 0 6 0 6 6 93 7 16

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 AI 7 74 19 27
2020 AI-03 13 69 19 16
2019 AI 6 77 17 18
2017 AI 0 66 34 21
2017 AI-03 0 62 38 13
2014 AI 11 66 22 18
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 48 11 4 7 0 0 78 11 27
2020 AI-03 25 56 13 0 6 0 0 81 6 16
2019 AI 38 28 23 11 0 0 0 66 11 18
2017 AI 33 43 10 10 0 5 0 80 10 21
2017 AI-03 15 46 15 15 0 8 0 67 17 13
2014 AI 16 55 11 12 6 0 0 71 18 18

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 11 44 22 11 11 0 0 56 22 27
2020 AI-03 19 38 31 0 13 0 0 56 13 16
2019 AI 15 40 23 17 6 0 0 55 23 18
2017 AI 9 39 28 19 5 0 0 47 24 21
2017 AI-03 0 38 31 23 8 0 0 38 31 13
2014 AI 10 49 18 5 18 0 0 59 24 18

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 12 19 38 27 4 0 0 31 31 26
2020 AI-03 13 25 31 25 6 0 0 31 38 16
2019 AI 0 30 40 24 6 0 0 30 30 17
2017 AI 0 43 42 14 0 0 0 14 43 21
2017 AI-03 0 46 46 8 0 0 0 8 46 13
2014 AI 0 32 40 23 5 0 0 29 32 18

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 8 15 31 38 8 0 0 46 23 26
2020 AI-03 7 13 33 40 7 0 0 47 20 15
2019 AI 24 18 30 12 16 0 0 28 42 17
2017 AI 14 28 28 19 10 0 0 29 43 21
2017 AI-03 15 31 31 15 8 0 0 23 46 13
2014 AI 11 18 43 17 5 0 6 24 31 18

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 15 27 31 23 4 0 0 27 42 26
2020 AI-03 25 25 31 19 0 0 0 19 50 16
2019 AI 17 34 28 21 0 0 0 21 51 18
2017 AI 14 43 24 14 5 0 0 19 57 21
2017 AI-03 15 46 31 0 8 0 0 8 62 13
2014 AI 12 42 18 18 11 0 0 28 54 17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 8 12 31 38 12 0 0 50 19 26
2020 AI-03 13 13 19 38 19 0 0 56 25 16
2019 AI 6 12 22 48 12 0 0 60 18 17
2017 AI 9 24 29 23 15 0 0 38 33 21
2017 AI-03 8 23 31 15 23 0 0 38 31 13
2014 AI 10 0 34 34 22 0 0 56 10 18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 15 19 23 27 12 4 0 40 36 26
2020 AI-03 13 25 19 19 19 6 0 40 40 16
2019 AI 18 36 28 6 12 0 0 18 54 17
2017 AI 10 52 24 5 9 0 0 14 62 21
2017 AI-03 8 54 31 0 8 0 0 8 62 13
2014 AI 5 34 39 11 11 0 0 22 39 18

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 4 19 23 35 15 4 0 52 24 26
2020 AI-03 6 13 31 31 13 6 0 47 20 16
2019 AI 12 18 28 30 6 0 6 38 32 17
2017 AI 5 28 19 29 15 0 4 45 34 21
2017 AI-03 8 15 23 31 23 0 0 54 23 13
2014 AI 5 12 40 21 22 0 0 43 18 18

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 23 31 31 15 0 0 0 15 54 26
2020 AI-03 31 25 25 19 0 0 0 19 56 16
2019 AI 36 30 22 12 0 0 0 12 66 17
2017 AI 25 40 25 5 4 0 0 10 65 20
2017 AI-03 33 33 25 8 0 0 0 8 67 12
2014 AI 23 37 11 11 17 0 0 28 60 18

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 4 31 35 31 0 0 0 31 35 26
2020 AI-03 6 38 19 38 0 0 0 38 44 16
2019 AI 12 18 40 30 0 0 0 30 30 17

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 7 41 22 22 7 0 0 48 30 27
2020 AI-03 13 31 31 19 6 0 0 44 25 16
2019 AI 6 44 17 17 17 0 0 49 34 18

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 56 37 4 0 4 0 0 93 4 27
2020 AI-03 56 38 6 0 0 0 0 94 0 16
2019 AI 77 17 0 0 6 0 0 94 6 18
2017 AI 57 24 5 14 0 0 0 81 14 21
2017 AI-03 38 38 8 15 0 0 0 77 15 13
2014 AI 44 28 12 11 6 0 0 71 17 18

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 52 37 0 7 4 0 0 89 11 27
2020 AI-03 56 31 0 13 0 0 0 88 13 16
2019 AI 72 23 6 0 0 0 0 94 0 18
2017 AI 47 33 5 10 5 0 0 81 15 21
2017 AI-03 38 31 8 15 8 0 0 69 23 13
2014 AI 33 33 17 6 11 0 0 66 17 18

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 48 33 11 7 0 0 0 81 7 27
2020 AI-03 44 31 19 6 0 0 0 75 6 16
2019 AI 72 28 0 0 0 0 0 100 0 18

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 37 19 7 0 0 0 74 7 27
2020 AI-03 31 44 19 6 0 0 0 75 6 16
2019 AI 44 34 17 6 0 0 0 77 6 18
2017 AI 29 38 19 14 0 0 0 67 14 21
2017 AI-03 31 38 15 15 0 0 0 69 15 13
2014 AI 23 39 27 11 0 0 0 62 11 18

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 44 15 7 0 4 0 77 8 27
2020 AI-03 38 38 19 6 0 0 0 75 6 16
2019 AI 55 23 17 0 0 0 6 82 0 18
2017 AI 19 38 24 10 5 5 0 59 15 21
2017 AI-03 15 31 23 15 8 8 0 50 25 13
2014 AI 28 50 22 0 0 0 0 78 0 18

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 59 26 0 7 7 0 0 85 15 27
2020 AI-03 63 25 0 13 0 0 0 88 13 16
2019 AI 49 45 6 0 0 0 0 94 0 18
2017 AI 43 42 10 5 0 0 0 85 5 21
2017 AI-03 38 38 15 8 0 0 0 77 8 13
2014 AI 38 38 18 6 0 0 0 76 6 18

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 56 30 4 4 0 4 4 92 4 27
2020 AI-03 56 25 6 6 0 6 0 87 7 16

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 48 7 7 0 4 4 84 8 27
2020 AI-03 38 50 6 6 0 0 0 88 6 16

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 52 26 4 7 0 7 4 88 8 27
2020 AI-03 69 19 0 6 0 6 0 93 7 16

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 37 22 7 4 0 0 67 11 27
2020 AI-03 38 25 25 13 0 0 0 63 13 16
2019 AI 30 24 34 12 0 0 0 54 12 17
2017 AI 33 29 14 10 5 5 5 69 16 21
2017 AI-03 23 31 8 15 8 8 8 64 27 13
2014 AI 21 40 0 5 16 12 5 74 26 18

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 33 41 22 0 4 0 0 74 4 27
2020 AI-03 38 38 25 0 0 0 0 75 0 16
2019 AI 49 34 11 6 0 0 0 83 6 18
2017 AI 38 38 15 10 0 0 0 76 10 21
2017 AI-03 31 38 23 8 0 0 0 69 8 13
2014 AI 32 51 4 0 6 0 6 89 6 18

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 44 19 7 4 0 0 70 11 27
2020 AI-03 31 44 13 13 0 0 0 75 13 16
2019 AI 22 54 24 0 0 0 0 76 0 17

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 11 48 11 11 11 7 0 64 24 27
2020 AI-03 19 44 6 13 13 6 0 67 27 16
2019 AI 11 38 23 11 6 6 6 55 19 18
2017 AI 24 53 10 14 0 0 0 76 14 21
2017 AI-03 23 54 8 15 0 0 0 77 15 13
2014 AI 22 38 17 12 11 0 0 60 23 18

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 59 0 11 4 0 0 85 15 27
2020 AI-03 25 56 0 13 6 0 0 81 19 16

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 44 4 4 11 0 0 81 15 27
2020 AI-03 56 25 6 6 6 0 0 81 13 16
2019 AI 55 34 0 6 6 0 0 89 11 18
2017 AI 19 53 10 10 10 0 0 71 19 21
2017 AI-03 0 62 15 15 8 0 0 62 23 13
2014 AI 27 21 23 23 6 0 0 48 29 18

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 31 54 4 4 8 0 0 85 12 26
2020 AI-03 47 47 0 0 7 0 0 93 7 15
2019 AI 38 56 6 0 0 0 0 94 0 18
2017 AI 14 66 0 15 0 5 0 85 15 21
2017 AI-03 15 54 0 23 0 8 0 75 25 13
2014 AI 38 34 11 17 0 0 0 72 17 18

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 67 22 4 4 4 0 0 89 7 27
2020 AI-03 75 19 0 6 0 0 0 94 6 16
2017 AI 57 29 5 10 0 0 0 86 10 21
2017 AI-03 54 31 8 8 0 0 0 85 8 13
2014 AI 49 22 6 5 6 0 11 81 13 18

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 19 15 11 4 19 7 60 20 27
2020 AI-03 31 13 6 19 0 19 13 64 27 16
2019 AI 34 21 0 11 11 23 0 71 29 18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 15 30 15 7 0 30 4 67 11 27
2020 AI-03 19 25 19 13 0 19 6 58 17 16
2019 AI 17 6 23 11 0 27 17 40 20 18
2017 AI 19 10 34 0 4 14 19 43 6 21
2017 AI-03 15 15 38 0 0 0 31 44 0 13
2014 AI 0 12 27 23 0 32 5 19 37 18

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 41 11 7 0 7 4 79 8 27
2020 AI-03 38 31 13 13 0 0 6 73 13 16
2019 AI 38 23 34 0 0 6 0 64 0 18
2017 AI 28 43 19 4 0 5 0 75 4 21
2017 AI-03 15 54 23 0 0 8 0 75 0 13
2014 AI 11 33 35 11 4 0 6 46 17 18

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 AI 0 100 18

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 11 26 19 4 0 33 7 63 6 27
2020 AI-03 13 25 13 6 0 31 13 67 11 16
2019 AI 17 6 40 0 0 21 17 36 0 18
2017 AI 19 15 14 5 0 32 15 64 9 21
2017 AI-03 15 23 15 8 0 15 23 63 13 13
2014 AI 6 6 28 11 0 38 11 23 22 18

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 33 15 11 0 4 0 73 12 27
2020 AI-03 44 31 6 19 0 0 0 75 19 16
2019 AI 38 28 28 0 0 6 0 70 0 18
2017 AI 23 24 28 5 0 19 0 59 6 21
2017 AI-03 15 31 23 8 0 23 0 60 10 13
2014 AI 18 41 23 0 0 11 6 72 0 17

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 AI 8 92 26
2020 AI-03 13 87 15

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 AI 23 77 26
2020 AI-03 33 67 15
2019 AI 6 94 18
2017 AI 29 71 21
2014 AI 0 100 18

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 50 31 8 4 0 4 4 88 4 26
2020 AI-03 50 31 6 6 0 0 6 87 7 16
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 41 11 0 4 4 0 85 4 27
2020 AI-03 50 31 6 0 6 6 0 87 7 16

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 56 15 4 0 0 0 81 4 27
2020 AI-03 25 56 13 6 0 0 0 81 6 16

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 44 11 4 0 0 0 85 4 27
2020 AI-03 44 44 6 6 0 0 0 88 6 16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 32 52 12 4 0 0 0 84 4 25
2020 AI-03 27 67 7 0 0 0 0 93 0 15

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 35 42 12 12 0 0 0 77 12 26
2020 AI-03 38 50 6 6 0 0 0 88 6 16

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 67 22 0 0 0 7 4 100 0 27
2020 AI-03 63 25 0 0 0 6 6 100 0 16

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 48 44 0 4 0 4 0 96 4 27
2020 AI-03 44 50 0 6 0 0 0 94 6 16

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 54 27 4 15 0 0 0 81 15 26
2020 AI-03 53 33 7 7 0 0 0 87 7 15

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 50 38 0 8 0 4 0 92 8 26
2020 AI-03 60 33 0 7 0 0 0 93 7 15

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 44 4 4 4 4 0 88 8 27
2020 AI-03 44 44 6 0 6 0 0 88 6 16
2019 AI 28 30 42 0 0 0 0 58 0 17
2017 AI 10 44 23 5 14 5 0 56 20 21
2017 AI-03 8 54 8 8 15 8 0 67 25 13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 26 7 7 11 4 0 73 19 27
2020 AI-03 44 19 13 13 6 6 0 67 20 16

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 59 26 4 0 4 7 0 92 4 27
2020 AI-03 63 19 6 0 6 6 0 87 7 16

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 52 0 11 4 4 0 85 15 27
2020 AI-03 38 38 0 13 6 6 0 80 20 16
2019 AI 15 34 45 6 0 0 0 49 6 18
2017 AI 19 24 33 15 4 5 0 46 20 21
2017 AI-03 23 23 23 23 0 8 0 50 25 13

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 30 19 19 22 11 0 0 48 33 27
2020 AI-03 25 19 19 25 13 0 0 44 38 16

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 41 37 15 4 4 0 0 78 7 27
2020 AI-03 38 31 25 6 0 0 0 69 6 16
2019 AI 49 23 11 11 6 0 0 72 17 18
2017 AI 42 24 5 5 24 0 0 66 29 21
2017 AI-03 38 31 0 8 23 0 0 69 31 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 31 35 12 15 8 0 0 65 23 26
2020 AI-03 27 33 13 13 13 0 0 60 27 15
2019 AI 6 40 34 15 6 0 0 45 21 18
2017 AI 10 24 29 28 5 5 0 35 35 21
2017 AI-03 8 23 31 31 0 8 0 33 33 13

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 30 19 11 0 4 0 69 12 27
2020 AI-03 38 31 19 13 0 0 0 69 13 16
2019 AI 34 34 15 11 6 0 0 68 17 18
2017 AI 19 43 10 19 4 0 5 65 25 21
2017 AI-03 23 31 15 23 0 0 8 58 25 13

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 23 23 19 15 12 8 0 50 29 26
2020 AI-03 31 13 13 25 13 6 0 47 40 16
2019 AI 6 17 55 11 11 0 0 23 23 18
2017 AI 14 19 24 33 9 0 0 33 42 21
2017 AI-03 15 15 38 31 0 0 0 31 31 13

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 56 33 7 0 0 4 0 92 0 27
2020 AI-03 63 38 0 0 0 0 0 100 0 16
2019 AI 49 34 11 6 0 0 0 83 6 18
2017 AI 28 38 14 5 10 0 5 70 15 21
2017 AI-03 23 38 15 8 8 0 8 67 17 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 52 33 11 0 4 0 0 85 4 27
2020 AI-03 56 31 13 0 0 0 0 88 0 16
2019 AI 32 56 6 6 0 0 0 89 6 18
2017 AI 28 48 10 14 0 0 0 76 14 21
2017 AI-03 23 54 15 8 0 0 0 77 8 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 30 15 7 7 0 4 69 15 27
2020 AI-03 25 38 19 13 6 0 0 63 19 16

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 26 41 19 11 0 4 0 69 12 27
2020 AI-03 31 25 25 19 0 0 0 56 19 16
2019 AI 49 38 13 0 0 0 0 87 0 16
2017 AI 24 43 14 19 0 0 0 66 19 21
2017 AI-03 23 31 15 31 0 0 0 54 31 13

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 22 48 15 7 4 4 0 73 12 27
2020 AI-03 25 44 19 6 6 0 0 69 13 16
2019 AI 11 55 28 6 0 0 0 66 6 18
2017 AI 9 34 28 24 5 0 0 43 29 21
2017 AI-03 0 38 31 31 0 0 0 38 31 13

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 19 56 11 11 4 0 0 74 15 27
2020 AI-03 19 50 13 13 6 0 0 69 19 16
2019 AI 34 30 18 12 6 0 0 64 18 17
2017 AI 24 29 24 19 5 0 0 52 24 21
2017 AI-03 15 23 23 31 8 0 0 38 38 13

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 58 27 8 4 4 0 0 85 8 26
2020 AI-03 67 20 13 0 0 0 0 87 0 15
2019 AI 70 18 0 6 6 0 0 88 12 17

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 33 33 11 7 15 0 0 67 22 27
2020 AI-03 44 25 13 0 19 0 0 69 19 16

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 37 26 15 22 0 0 0 63 22 27
2020 AI-03 25 25 19 31 0 0 0 50 31 16
2019 AI 25 49 19 0 6 0 0 75 6 16
2017 AI 14 38 29 19 0 0 0 52 19 21
2017 AI-03 8 31 38 23 0 0 0 38 23 13

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 50 35 8 8 0 0 0 85 8 26
2020 AI-03 67 20 7 7 0 0 0 87 7 15
2019 AI 58 30 12 0 0 0 0 88 0 17
2017 AI 52 29 15 0 0 0 5 85 0 21
2017 AI-03 46 31 23 0 0 0 0 77 0 13

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 23 42 27 8 0 0 0 65 8 26
2020 AI-03 27 47 20 7 0 0 0 73 7 15

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 46 31 15 0 0 0 8 83 0 26
2020 AI-03 33 33 27 0 0 0 7 71 0 15
2019 AI 82 18 0 0 0 0 0 100 0 17

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 85 12 4 0 0 0 0 96 0 26
2020 AI-03 93 7 0 0 0 0 0 100 0 15
2019 AI 89 0 11 0 0 0 0 89 0 18
2017 AI 81 10 0 0 5 0 5 95 5 21
2017 AI-03 69 15 0 0 8 0 8 92 8 13

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 76 20 0 4 0 0 0 96 4 25
2020 AI-03 93 7 0 0 0 0 0 100 0 14
2019 AI 64 24 6 0 0 0 6 94 0 17
2017 AI 71 15 10 5 0 0 0 86 5 21
2017 AI-03 62 23 8 8 0 0 0 85 8 13

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 54 23 19 0 4 0 0 77 4 26
2020 AI-03 47 27 20 0 7 0 0 73 7 15
2019 AI 81 13 0 6 0 0 0 94 6 16
2017 AI 60 26 9 5 0 0 0 85 5 20
2017 AI-03 50 42 0 8 0 0 0 92 8 12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 62 8 4 4 0 0 23 90 5 26
2020 AI-03 73 0 0 0 0 0 27 100 0 15
2019 AI 52 18 0 0 0 0 30 100 0 17
2017 AI 43 10 10 5 0 0 33 78 7 21
2017 AI-03 38 8 15 0 0 0 38 75 0 13

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 52 26 19 0 0 0 4 81 0 27
2020 AI-03 44 38 13 0 0 0 6 87 0 16
2019 AI 64 24 6 6 0 0 0 88 6 17
2017 AI 57 29 5 0 5 0 4 90 5 21
2017 AI-03 54 38 0 0 8 0 0 92 8 13

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 48 37 4 4 0 0 7 92 4 27
2020 AI-03 50 38 6 0 0 0 6 93 0 16
2019 AI 76 18 6 0 0 0 0 94 0 17
2017 AI 62 29 5 0 0 0 4 95 0 21
2017 AI-03 54 46 0 0 0 0 0 100 0 13

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 30 15 4 4 0 4 77 8 27
2020 AI-03 44 31 19 0 0 0 6 80 0 16
2019 AI 60 30 4 6 0 0 0 90 6 17
2017 AI 66 24 5 0 0 5 0 95 0 21
2017 AI-03 54 38 0 0 0 8 0 100 0 13

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 35 38 15 4 8 0 0 73 12 26
2020 AI-03 33 33 13 7 13 0 0 67 20 15

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 22 33 26 19 0 0 0 56 19 27
2020 AI-03 19 31 31 19 0 0 0 50 19 16
2019 AI 28 44 11 11 6 0 0 72 17 18
2017 AI 19 10 53 19 0 0 0 28 19 21
2017 AI-03 8 15 69 8 0 0 0 23 8 13

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 4 19 26 30 22 0 0 52 22 27
2020 AI-03 6 19 31 6 38 0 0 44 25 16
2019 AI 0 17 40 27 17 0 0 44 17 18
2017 AI 0 14 48 24 14 0 0 38 14 21
2017 AI-03 0 15 62 23 0 0 0 23 15 13
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 30 26 0 40 60 27
2020 AI-03 25 31 44 0 56 44 16

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 AI 42 58 12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 44 19 11 7 4 0 15 74 13 27
2020 AI-03 50 19 13 13 6 0 0 69 19 16
2019 AI 55 11 6 6 6 0 17 80 14 18

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 17 33 8 25 17 0 0 50 42 12

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 AI 17 25 8 25 25 0 0 42 50 12
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