2020 Public Service Employee Survey Results by Theme for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - AC

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 38 0 6 0 0 0 94 6 16
2019 AC 34 40 20 3 3 0 0 74 6 30
2019 AC-01 21 33 33 6 6 0 0 55 12 15
2018 AC 28 44 9 18 0 0 0 73 18 29
2018 AC-01 15 24 22 40 0 0 0 38 40 11
2017 AC 50 29 12 9 0 0 0 79 9 23
2017 AC-01 37 31 24 8 0 0 0 69 8 12
2014 AC 20 35 25 14 6 0 0 55 20 52
2014 AC-01 19 29 37 5 10 0 0 48 15 26
2014 AC-02 14 38 17 28 3 0 0 52 31 16

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 32 31 25 6 6 0 0 63 12 16
2019 AC 28 35 13 20 3 0 0 63 23 29
2019 AC-01 14 40 26 13 6 0 0 55 19 15
2018 AC 33 43 12 12 0 0 0 76 12 28
2018 AC-01 15 40 23 23 0 0 0 54 23 11
2017 AC 21 50 25 0 4 0 0 71 4 23
2017 AC-01 0 61 31 0 8 0 0 61 8 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 26 12 6 0 0 0 82 6 16
2019 AC 46 37 10 7 0 0 0 83 7 29
2019 AC-01 27 46 20 6 0 0 0 74 6 15
2018 AC 35 36 18 11 0 0 0 71 11 29
2018 AC-01 15 32 31 22 0 0 0 47 22 11
2017 AC 64 23 13 0 0 0 0 87 0 23
2017 AC-01 37 47 16 0 0 0 0 84 0 12
2014 AC 47 34 10 7 1 0 0 81 8 52
2014 AC-01 45 35 10 10 0 0 0 80 10 26
2014 AC-02 44 33 14 6 3 0 0 77 9 16

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 62 32 0 6 0 0 0 94 6 16
2019 AC 36 50 7 4 3 0 0 87 7 29
2019 AC-01 21 60 13 0 6 0 0 81 6 15
2018 AC 31 53 4 12 0 0 0 85 12 29
2018 AC-01 7 62 9 23 0 0 0 68 23 11
2017 AC 45 42 13 0 0 0 0 87 0 23
2017 AC-01 16 69 16 0 0 0 0 84 0 12
2014 AC 24 54 17 4 1 0 0 78 6 52
2014 AC-01 33 38 22 7 0 0 0 71 7 26
2014 AC-02 3 83 11 0 3 0 0 86 3 16

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 31 7 0 6 0 0 87 6 16
2019 AC 40 33 17 6 0 4 0 76 7 30
2019 AC-01 13 54 20 6 0 7 0 72 6 15
2018 AC 52 21 21 3 4 0 0 73 7 29
2018 AC-01 43 9 31 8 9 0 0 52 17 11
2017 AC 51 36 0 8 5 0 0 87 13 23
2017 AC-01 30 55 0 16 0 0 0 84 16 12
2014 AC 32 12 32 8 14 2 0 45 22 52
2014 AC-01 11 19 48 5 15 2 0 31 20 26
2014 AC-02 42 8 19 14 14 3 0 51 29 16

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 46 9 0 7 0 0 84 7 13
2019 AC 44 24 17 9 3 4 0 70 13 30
2019 AC-01 27 33 20 6 6 7 0 65 13 15
2018 AC 43 36 14 0 7 0 0 79 7 29
2018 AC-01 37 24 22 0 18 0 0 60 18 11
2017 AC 50 38 5 4 4 0 0 87 8 23
2017 AC-01 37 47 0 8 8 0 0 84 16 12
2014 AC 27 23 23 18 8 0 0 50 26 52
2014 AC-01 5 33 41 12 10 0 0 37 22 26
2014 AC-02 42 16 6 31 6 0 0 58 37 16

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 37 18 7 7 13 18 0 67 25 16
2019 AC 34 16 26 6 6 7 4 57 14 30
2019 AC-01 21 13 33 12 6 7 7 40 21 15
2018 AC 25 38 22 9 4 3 0 65 13 29
2018 AC-01 29 22 31 9 9 0 0 51 18 11
2017 AC 46 26 8 4 9 8 0 78 14 23
2017 AC-01 30 24 16 8 8 16 0 63 18 12
2014 AC 14 21 44 8 7 4 2 38 15 52
2014 AC-01 5 29 36 7 12 7 5 38 21 26
2014 AC-02 6 17 61 11 3 2 0 23 14 16
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 31 25 13 6 13 6 6 64 22 16
2019 AC 42 34 13 0 12 0 0 75 12 30
2019 AC-01 21 40 13 0 25 0 0 62 25 15

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 25 0 7 6 0 6 86 14 16
2019 AC 41 24 19 13 3 0 0 65 16 30
2019 AC-01 34 21 19 19 6 0 0 56 25 15
2018 AC 49 45 0 3 4 0 0 94 6 28
2018 AC-01 48 44 0 0 9 0 0 91 9 11
2017 AC 38 38 9 11 4 0 0 76 15 23
2017 AC-01 16 47 8 22 8 0 0 63 29 12
2014 AC 33 29 18 13 7 0 0 62 20 52
2014 AC-01 14 48 12 19 7 0 0 62 26 26
2014 AC-02 47 11 28 6 9 0 0 58 14 16

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 50 25 0 13 6 0 6 80 20 16
2019 AC 54 13 10 12 10 0 0 68 22 30
2019 AC-01 42 13 13 12 20 0 0 55 32 15
2018 AC 35 53 6 6 0 0 0 88 6 29
2018 AC-01 15 62 14 9 0 0 0 77 9 11
2017 AC 43 29 20 0 8 0 0 72 8 23
2017 AC-01 16 39 29 0 16 0 0 55 16 12
2014 AC 40 21 27 1 7 3 0 64 8 52
2014 AC-01 23 29 27 2 12 7 0 56 15 26
2014 AC-02 56 14 28 0 3 0 0 69 3 16

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 37 0 0 6 13 0 93 7 16
2019 AC 37 28 14 13 9 0 0 64 22 30
2019 AC-01 27 28 7 19 18 0 0 56 37 15
2018 AC 38 35 12 6 7 3 0 75 13 29
2018 AC-01 29 31 23 0 18 0 0 59 18 11
2017 AC 29 27 16 9 4 15 0 66 15 23
2017 AC-01 8 46 23 8 8 8 0 58 17 12
2014 AC 11 36 23 12 15 2 0 49 28 52
2014 AC-01 11 30 27 17 10 5 0 43 28 26
2014 AC-02 3 47 19 5 26 0 0 50 31 16

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 37 51 6 0 6 0 0 88 6 16
2019 AC 38 29 14 14 6 0 0 66 20 29
2019 AC-01 34 27 13 13 12 0 0 62 25 15
2018 AC 35 38 17 6 4 0 0 73 10 29
2018 AC-01 22 46 14 9 9 0 0 68 18 11
2017 AC 35 48 13 0 4 0 0 83 4 23
2017 AC-01 37 39 16 0 8 0 0 77 8 12
2014 AC 13 31 13 24 17 2 0 45 42 52
2014 AC-01 11 21 14 27 22 5 0 34 51 26
2014 AC-02 3 44 16 20 16 0 0 47 37 16

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 20 40 19 0 6 14 0 70 7 15
2019 AC 30 31 20 10 9 0 0 61 19 30
2019 AC-01 20 34 26 7 12 0 0 55 19 15
2018 AC 29 31 24 9 4 3 0 62 13 29
2018 AC-01 14 29 31 17 9 0 0 43 26 11
2017 AC 17 36 24 4 4 15 0 63 9 23
2017 AC-01 0 39 37 8 8 8 0 43 17 12
2014 AC 7 32 13 25 19 3 1 40 46 52
2014 AC-01 4 16 22 27 22 7 2 22 54 26
2014 AC-02 3 44 5 26 22 0 0 47 48 16

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 37 19 0 6 0 0 75 6 16
2019 AC 30 47 0 17 6 0 0 77 23 30
2019 AC-01 20 61 0 7 12 0 0 81 19 15
2018 AC 11 39 37 6 7 0 0 51 13 29
2018 AC-01 0 35 39 8 18 0 0 35 26 11
2017 AC 21 43 19 4 4 5 4 70 9 23
2017 AC-01 8 47 30 8 8 0 0 55 16 12
2014 AC 7 31 19 16 22 6 0 39 40 52
2014 AC-01 7 26 22 16 22 7 0 36 41 26
2014 AC-02 3 39 16 14 29 0 0 41 42 16
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 25 18 13 6 0 0 63 19 16
2019 AC 32 24 14 17 13 0 0 56 30 29
2019 AC-01 20 21 20 12 26 0 0 42 38 15
2018 AC 22 48 15 12 4 0 0 70 15 29
2018 AC-01 7 54 8 23 9 0 0 60 32 11
2017 AC 21 41 26 4 8 0 0 63 12 23
2017 AC-01 8 39 30 8 16 0 0 47 23 12
2014 AC 14 28 20 29 9 1 0 42 38 52
2014 AC-01 4 26 23 30 15 2 0 31 46 26
2014 AC-02 8 36 14 36 5 0 0 44 41 16

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 34 47 6 6 6 0 0 81 13 15
2019 AC 43 37 7 13 0 0 0 80 13 29
2019 AC-01 28 45 13 13 0 0 0 74 13 15
2018 AC 37 39 12 12 0 0 0 76 12 29
2018 AC-01 15 54 9 23 0 0 0 68 23 11
2017 AC 40 41 15 0 4 0 0 81 4 23
2017 AC-01 24 39 29 0 8 0 0 63 8 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 45 12 18 7 12 0 6 61 20 16
2019 AC 35 32 4 16 13 0 0 67 30 29
2019 AC-01 27 27 7 12 26 0 0 55 38 15
2018 AC 41 27 20 12 0 0 0 68 12 29
2018 AC-01 23 38 23 17 0 0 0 60 17 11
2017 AC 30 39 11 13 8 0 0 68 21 23
2017 AC-01 16 39 14 16 16 0 0 55 31 12
2014 AC 14 28 24 7 10 17 1 50 20 52
2014 AC-01 11 38 15 10 19 5 2 53 31 26
2014 AC-02 5 16 34 6 3 36 0 34 13 16

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 50 0 6 6 0 0 88 12 16
2019 AC 27 50 6 11 6 0 0 77 16 30
2019 AC-01 21 52 0 14 12 0 0 74 26 15
2018 AC 26 53 9 12 0 0 0 80 12 29
2018 AC-01 29 48 0 23 0 0 0 77 23 11
2017 AC 25 43 12 16 4 0 0 68 20 23
2017 AC-01 16 31 24 22 8 0 0 47 29 12
2014 AC 14 45 14 21 4 0 0 60 26 52
2014 AC-01 11 44 9 29 7 0 0 55 36 26
2014 AC-02 8 55 25 11 0 0 0 63 11 16

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 24 13 6 13 0 6 66 20 16

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 25 37 12 7 13 6 0 66 21 16
2019 AC 27 26 21 19 3 4 0 56 23 30
2019 AC-01 7 26 21 32 6 7 0 36 41 15
2018 AC 26 33 16 12 7 3 3 63 20 29
2018 AC-01 21 32 14 16 18 0 0 52 34 11
2017 AC 45 33 11 4 4 4 0 81 8 23
2017 AC-01 16 39 22 8 8 8 0 59 17 12
2014 AC 29 16 19 12 21 2 0 46 35 52
2014 AC-01 9 24 33 7 25 2 0 34 33 26
2014 AC-02 47 5 9 20 19 0 0 53 39 16

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 14 39 27 0 20 0 0 53 20 15
2019 AC 26 14 17 18 18 7 0 43 38 28
2019 AC-01 7 13 13 20 33 13 0 23 62 15
2018 AC 16 32 19 6 20 0 6 51 28 29
2018 AC-01 21 16 14 16 34 0 0 36 50 11
2017 AC 16 31 20 12 12 9 0 52 26 23
2017 AC-01 8 22 24 23 16 8 0 32 42 12
2014 AC 11 22 20 18 10 16 3 41 34 52
2014 AC-01 12 31 17 22 14 0 4 45 37 26
2014 AC-02 6 8 27 11 9 36 3 23 32 16

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 69 19 0 6 6 0 0 88 12 16
2019 AC 56 11 13 9 4 4 4 72 14 30
2019 AC-01 60 7 7 12 0 7 7 78 14 15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 19 6 7 6 6 0 80 14 16
2019 AC 40 24 13 6 6 7 4 71 14 30
2019 AC-01 19 40 13 0 6 14 7 76 8 15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 81 0 0 0 13 6 0 86 14 16
2019 AC 61 7 3 0 14 15 0 80 16 28
2019 AC-01 50 6 0 0 13 31 0 81 19 14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 70 12 6 0 6 6 0 87 6 16
2019 AC 52 7 12 4 7 11 7 72 13 29
2019 AC-01 40 0 12 7 6 21 13 62 20 15

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 19 31 6 6 0 0 57 12 16
2019 AC 33 29 11 17 10 0 0 62 27 28
2019 AC-01 21 33 14 12 19 0 0 55 31 15
2018 AC 35 36 3 23 4 0 0 71 27 29
2018 AC-01 15 46 0 31 9 0 0 60 40 11
2017 AC 29 53 11 4 4 0 0 81 8 23
2017 AC-01 16 47 22 8 8 0 0 63 16 12
2014 AC 9 29 20 25 17 0 0 38 42 52
2014 AC-01 4 18 21 25 32 0 0 22 57 26
2014 AC-02 3 44 16 34 3 0 0 47 37 16

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 32 43 12 7 6 0 0 75 13 16
2019 AC 33 25 22 10 10 0 0 58 20 28
2019 AC-01 7 40 21 12 19 0 0 48 31 15
2018 AC 43 21 12 21 4 0 0 64 24 29
2018 AC-01 29 16 15 32 9 0 0 45 41 11
2017 AC 30 32 14 11 13 0 0 63 24 23
2017 AC-01 8 39 16 22 16 0 0 47 37 12
2014 AC 12 30 17 23 17 0 0 42 40 52
2014 AC-01 9 21 23 22 25 0 0 30 47 26
2014 AC-02 3 47 8 28 14 0 0 50 43 16

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 38 6 6 6 0 0 82 12 16
2019 AC 38 29 10 20 3 0 0 67 23 30
2019 AC-01 28 39 14 12 6 0 0 68 18 15
2018 AC 35 38 12 12 4 0 0 73 15 29
2018 AC-01 15 45 9 23 9 0 0 59 32 11
2017 AC 43 42 7 4 4 0 0 85 8 23
2017 AC-01 24 47 14 8 8 0 0 71 16 12
2014 AC 10 30 36 14 10 0 0 40 24 51
2014 AC-01 4 22 39 20 15 0 0 26 35 26
2014 AC-02 3 46 35 8 9 0 0 48 17 15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 14 53 6 8 6 13 0 77 16 15
2019 AC 20 34 14 12 13 7 0 58 27 30
2019 AC-01 0 48 7 12 19 14 0 55 36 15
2018 AC 24 32 32 7 3 3 0 57 10 29
2018 AC-01 0 43 31 18 8 0 0 43 26 11
2017 AC 24 34 26 8 4 4 0 61 12 23
2017 AC-01 8 39 22 16 8 8 0 51 25 12

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 18 26 0 0 0 0 74 0 16
2019 AC 39 38 7 12 4 0 0 77 16 29
2019 AC-01 27 40 7 18 7 0 0 68 25 15
2018 AC 39 35 15 12 0 0 0 74 12 29
2018 AC-01 46 31 9 14 0 0 0 77 14 11
2017 AC 60 28 4 8 0 0 0 88 8 23
2017 AC-01 55 22 8 16 0 0 0 77 16 12
2014 AC 30 15 25 18 12 0 0 45 30 52
2014 AC-01 13 23 29 15 20 0 0 36 35 26
2014 AC-02 41 3 22 28 6 0 0 44 33 16

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 31 18 0 7 0 6 73 8 16
2019 AC 61 16 12 10 0 0 0 78 10 30
2019 AC-01 62 13 12 13 0 0 0 75 13 15
2018 AC 44 17 29 0 4 3 3 65 4 29
2018 AC-01 53 16 32 0 0 0 0 68 0 11
2017 AC 47 39 14 0 0 0 0 86 0 23
2017 AC-01 46 47 8 0 0 0 0 92 0 12
2014 AC 24 61 11 1 1 0 2 87 2 52
2014 AC-01 36 52 7 0 0 0 5 93 0 26
2014 AC-02 11 78 8 3 0 0 0 89 3 16

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 AC 25 75 16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 7 19 0 6 24 0 67 8 16

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 AC 19 61 20 16
2019 AC 23 51 27 30
2019 AC-01 20 54 26 15
2018 AC 29 47 24 29
2018 AC-01 17 46 38 11
2017 AC 21 63 16 23
2017 AC-01 23 61 16 12
2014 AC 12 56 32 52
2014 AC-01 7 72 21 26
2014 AC-02 22 28 50 16
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 51 19 18 6 6 0 0 70 12 16
2019 AC 46 35 6 10 3 0 0 81 13 29
2019 AC-01 21 61 6 12 0 0 0 82 12 15
2018 AC 47 39 6 8 0 0 0 86 8 29
2018 AC-01 32 46 8 14 0 0 0 78 14 11
2017 AC 33 54 4 0 4 5 0 92 4 23
2017 AC-01 24 61 8 0 8 0 0 84 8 12
2014 AC 29 22 29 11 8 0 0 52 19 52
2014 AC-01 9 40 24 12 15 0 0 49 27 26
2014 AC-02 41 3 39 14 3 0 0 44 16 16

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 32 44 12 6 6 0 0 76 12 16
2019 AC 34 46 9 7 0 4 0 83 7 30
2019 AC-01 14 66 13 0 0 7 0 86 0 15
2018 AC 20 58 12 9 0 0 0 79 9 29
2018 AC-01 7 62 23 9 0 0 0 68 9 11
2017 AC 28 63 9 0 0 0 0 91 0 23
2017 AC-01 30 63 8 0 0 0 0 92 0 12
2014 AC 28 28 25 11 7 1 0 57 18 52
2014 AC-01 12 35 31 10 12 0 0 47 22 26
2014 AC-02 39 25 20 14 3 0 0 64 17 16

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 6 49 32 6 0 6 0 7 59 15
2019 AC 13 26 23 34 4 0 0 37 40 30
2019 AC-01 7 19 25 42 7 0 0 49 26 15
2018 AC 0 22 26 44 5 0 3 51 22 29
2018 AC-01 0 40 23 30 7 0 0 37 40 11
2017 AC 5 23 24 38 9 0 0 48 28 23
2017 AC-01 0 16 16 69 0 0 0 69 16 12
2014 AC 14 40 21 23 1 1 0 24 55 52
2014 AC-01 15 46 32 5 2 0 0 7 61 26
2014 AC-02 17 31 8 44 0 0 0 44 47 16

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 13 6 19 36 13 13 0 56 22 16
2019 AC 4 15 27 28 20 3 4 51 20 30
2019 AC-01 0 18 14 27 27 6 7 63 21 15
2018 AC 3 16 17 44 17 0 3 63 20 29
2018 AC-01 8 18 30 38 0 0 7 41 28 11
2017 AC 4 8 13 29 34 4 8 71 14 23
2017 AC-01 8 8 16 24 22 8 16 59 20 12
2014 AC 17 26 23 12 20 2 0 33 44 52
2014 AC-01 20 29 34 4 11 2 0 16 50 26
2014 AC-02 20 25 11 8 36 0 0 44 44 16

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 14 13 30 18 19 6 0 39 29 16
2019 AC 16 21 24 29 6 0 4 37 38 30
2019 AC-01 12 28 14 25 13 0 7 41 44 15
2018 AC 12 15 36 32 5 0 0 38 27 29
2018 AC-01 8 15 40 31 7 0 0 38 23 11
2017 AC 4 19 29 33 8 7 0 45 25 23
2017 AC-01 8 16 47 16 0 14 0 18 27 12
2014 AC 17 30 20 10 17 2 4 28 50 51
2014 AC-01 16 36 27 7 4 5 5 13 57 25
2014 AC-02 22 17 16 8 36 0 0 44 39 16

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 6 26 13 42 7 6 0 52 34 16
2019 AC 10 13 20 28 26 0 4 56 23 30
2019 AC-01 0 13 26 20 33 0 7 58 14 15
2018 AC 0 4 29 51 14 0 3 67 4 29
2018 AC-01 0 0 32 47 15 0 7 66 0 11
2017 AC 4 9 25 35 23 4 0 61 13 23
2017 AC-01 8 8 23 24 30 8 0 58 17 12
2014 AC 1 22 26 24 21 0 6 48 24 50
2014 AC-01 0 17 38 24 9 0 12 37 20 26
2014 AC-02 3 15 14 29 38 0 0 67 18 15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 18 21 13 30 12 6 0 44 42 16
2019 AC 13 6 28 36 17 0 0 53 19 30
2019 AC-01 0 6 27 46 20 0 0 67 6 15
2018 AC 4 21 24 37 14 0 0 52 25 28
2018 AC-01 10 31 10 35 15 0 0 50 40 10
2017 AC 0 4 46 35 4 4 7 43 4 23
2017 AC-01 0 0 39 31 8 8 14 50 0 12
2014 AC 10 30 33 6 19 1 1 25 41 52
2014 AC-01 15 32 40 7 4 0 2 11 48 26
2014 AC-02 3 22 33 0 39 3 0 40 26 16

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 13 13 13 43 6 12 0 55 30 16
2019 AC 9 9 11 43 24 0 4 70 19 30
2019 AC-01 6 6 7 45 28 0 7 79 13 15
2018 AC 3 17 20 37 20 0 3 58 21 27
2018 AC-01 8 27 14 37 8 0 7 48 37 11
2017 AC 9 0 17 37 23 4 11 69 11 23
2017 AC-01 8 0 8 31 24 8 22 78 11 12
2014 AC 6 21 24 17 21 6 5 43 30 52
2014 AC-01 5 21 28 22 12 7 5 39 29 26
2014 AC-02 3 28 13 11 36 3 6 51 34 16

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 25 0 51 12 12 0 0 24 25 16
2019 AC 13 21 23 23 20 0 0 43 34 30
2019 AC-01 6 21 26 26 20 0 0 46 27 15
2018 AC 3 6 46 33 9 0 3 43 10 29
2018 AC-01 8 7 47 32 0 0 7 34 16 11
2017 AC 6 13 22 40 7 12 0 53 21 23
2017 AC-01 0 8 24 45 0 23 0 59 10 12
2014 AC 13 28 28 7 20 3 1 28 43 52
2014 AC-01 10 24 52 7 7 0 0 14 34 26
2014 AC-02 14 31 6 3 39 8 0 45 49 16

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 0 6 38 40 8 8 0 52 7 15
2019 AC 16 16 31 21 14 0 4 36 33 30
2019 AC-01 12 19 34 14 13 0 7 29 33 15

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 26 43 13 6 6 6 0 73 13 16
2019 AC 24 35 13 14 6 7 0 64 22 29
2019 AC-01 7 40 19 14 12 7 0 51 28 15

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 19 0 6 13 6 0 80 20 16
2019 AC 40 17 14 14 15 0 0 57 29 30
2019 AC-01 34 7 14 20 24 0 0 42 44 15
2018 AC 43 39 3 15 0 0 0 82 15 29
2018 AC-01 29 54 0 18 0 0 0 82 18 11
2017 AC 36 45 11 0 8 0 0 81 8 23
2017 AC-01 0 71 14 0 16 0 0 71 16 12
2014 AC 34 33 17 9 8 0 0 67 16 52
2014 AC-01 19 36 17 19 9 0 0 55 28 26
2014 AC-02 47 28 16 0 9 0 0 75 9 16

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 26 6 0 6 6 0 87 6 16
2019 AC 30 43 17 4 7 0 0 73 10 29
2019 AC-01 20 48 19 7 6 0 0 68 13 15
2018 AC 44 44 3 9 0 0 0 88 9 29
2018 AC-01 38 54 0 9 0 0 0 91 9 11
2017 AC 44 43 14 0 0 0 0 86 0 23
2017 AC-01 22 71 8 0 0 0 0 92 0 12
2014 AC 27 47 17 7 1 0 0 74 9 52
2014 AC-01 16 51 22 11 0 0 0 67 11 26
2014 AC-02 39 39 14 6 3 0 0 78 9 16

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 43 0 7 6 0 0 87 13 16
2019 AC 37 24 23 7 10 0 0 60 17 30
2019 AC-01 27 26 33 0 13 0 0 54 13 15
2018 AC 44 33 17 6 0 0 0 77 6 29
2018 AC-01 38 40 14 9 0 0 0 77 9 11

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 50 25 0 7 6 12 0 85 15 16
2019 AC 37 30 13 6 10 4 0 70 17 30
2019 AC-01 21 39 13 6 13 7 0 65 21 15
2018 AC 43 44 9 4 0 0 0 87 4 28
2018 AC-01 38 40 14 9 0 0 0 77 9 11
2017 AC 47 38 11 0 4 0 0 85 4 23
2017 AC-01 24 47 22 0 8 0 0 71 8 12
2014 AC 33 31 20 10 3 2 0 66 13 52
2014 AC-01 16 48 17 9 5 5 0 68 15 26
2014 AC-02 44 17 22 14 3 0 0 61 16 16

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 43 26 6 7 6 12 0 78 15 16
2019 AC 52 21 17 3 4 4 0 76 7 29
2019 AC-01 40 33 19 0 0 7 0 79 0 15
2018 AC 32 47 18 0 4 0 0 79 4 29
2018 AC-01 29 40 23 0 9 0 0 68 9 11
2017 AC 50 42 4 0 4 0 0 92 4 23
2017 AC-01 39 53 0 0 8 0 0 92 8 12
2014 AC 41 20 22 10 3 3 0 63 14 52
2014 AC-01 25 27 26 12 5 5 0 55 18 26
2014 AC-02 50 8 26 11 3 2 0 59 15 16

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 69 18 7 0 6 0 0 87 6 16
2019 AC 47 20 20 6 3 4 0 70 10 30
2019 AC-01 34 26 20 6 6 7 0 65 13 15
2018 AC 55 32 9 4 0 0 0 87 4 28
2018 AC-01 60 8 23 9 0 0 0 68 9 11
2017 AC 67 29 0 4 0 0 0 96 4 23
2017 AC-01 53 39 0 8 0 0 0 92 8 12
2014 AC 32 36 16 11 5 1 0 68 16 52
2014 AC-01 16 50 19 10 5 0 0 66 15 26
2014 AC-02 39 28 9 16 6 2 0 68 23 16

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 55 20 0 0 13 12 0 85 15 16

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 19 6 13 6 12 0 72 22 16

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 18 6 0 13 13 12 75 17 16

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 18 13 6 13 12 0 64 22 16
2019 AC 14 39 17 15 12 3 0 55 28 29
2019 AC-01 6 28 21 14 24 6 0 37 41 15
2018 AC 29 35 14 13 3 3 3 68 16 29
2018 AC-01 29 24 22 26 0 0 0 52 26 11
2017 AC 16 45 16 5 8 9 0 68 15 23
2017 AC-01 0 61 16 0 16 8 0 66 17 12
2014 AC 12 24 23 10 6 9 15 48 22 52
2014 AC-01 11 22 28 15 4 20 0 42 24 26
2014 AC-02 6 23 16 8 11 0 36 44 30 16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 19 30 33 6 6 6 0 52 13 16
2019 AC 20 35 22 13 3 7 0 59 17 30
2019 AC-01 7 36 32 12 6 7 0 46 19 15
2018 AC 18 46 11 19 3 4 0 66 23 29
2018 AC-01 7 30 14 32 8 9 0 40 44 11
2017 AC 22 44 22 8 4 0 0 67 12 23
2017 AC-01 0 53 24 16 8 0 0 53 23 12
2014 AC 35 30 16 14 1 5 0 68 15 52
2014 AC-01 21 40 17 12 0 10 0 68 13 26
2014 AC-02 42 22 17 17 2 0 0 64 19 16

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 30 26 0 6 0 0 68 6 16
2019 AC 27 31 24 12 3 4 0 60 15 30
2019 AC-01 7 42 20 18 6 7 0 52 26 15
2018 AC 27 45 16 9 4 0 0 72 13 28
2018 AC-01 21 31 31 9 9 0 0 51 18 11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 13 50 12 6 13 6 0 67 20 16
2019 AC 20 24 16 4 19 18 0 53 27 30
2019 AC-01 7 13 13 7 31 28 0 28 53 15
2018 AC 20 18 23 9 13 11 6 47 26 29
2018 AC-01 7 30 21 9 26 0 8 40 38 11
2017 AC 24 26 26 4 4 12 4 59 9 23
2017 AC-01 14 24 23 8 8 24 0 49 20 12
2014 AC 10 26 22 7 14 19 2 45 27 52
2014 AC-01 9 35 27 12 8 7 2 49 22 26
2014 AC-02 6 14 17 4 23 36 0 31 42 16

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 64 30 0 6 0 0 0 94 6 16

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 57 37 6 0 0 0 0 94 0 16
2019 AC 48 30 6 9 6 0 0 78 15 30
2019 AC-01 42 27 13 6 12 0 0 69 18 15
2017 AC 49 30 9 8 4 0 0 79 12 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12
2014 AC 25 23 19 27 6 0 0 48 33 52
2014 AC-01 4 38 22 31 5 0 0 42 36 26
2014 AC-02 44 3 22 28 3 0 0 47 31 16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 50 32 6 6 6 0 0 82 12 16
2019 AC 44 37 13 3 3 0 0 82 6 30
2019 AC-01 34 40 19 0 6 0 0 75 6 15
2017 AC 51 37 0 4 4 4 0 92 8 23
2017 AC-01 31 45 0 8 8 8 0 83 17 12
2014 AC 27 32 23 16 2 0 0 59 18 52
2014 AC-01 4 42 25 24 5 0 0 46 29 26
2014 AC-02 42 28 19 11 0 0 0 70 11 16

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 81 13 0 0 6 0 0 94 6 16
2017 AC 77 16 3 0 4 0 0 93 4 23
2017 AC-01 77 23 0 0 0 0 0 100 0 12
2014 AC 59 30 6 3 1 0 0 90 4 52
2014 AC-01 59 32 8 2 0 0 0 91 2 26
2014 AC-02 59 27 6 6 3 0 0 86 9 16

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 26 18 13 19 12 6 6 50 35 16
2019 AC 26 19 27 7 3 14 4 55 12 30
2019 AC-01 19 26 34 0 6 14 0 53 7 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 19 30 13 0 13 19 6 65 17 16
2019 AC 20 20 10 6 12 25 7 59 27 30
2019 AC-01 0 20 14 12 18 28 7 31 46 15
2018 AC 26 24 11 6 6 18 9 68 17 29
2018 AC-01 21 32 14 9 9 8 8 62 21 11
2017 AC 25 16 18 4 4 33 0 62 12 23
2017 AC-01 0 14 16 8 8 55 0 31 35 12
2014 AC 9 20 18 7 18 28 0 41 35 52
2014 AC-01 9 29 18 0 22 22 0 49 28 26
2014 AC-02 3 14 11 17 19 36 0 25 57 16

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 26 36 14 0 6 18 0 75 7 16
2019 AC 30 44 6 3 9 7 0 80 13 30
2019 AC-01 7 55 6 6 12 14 0 72 21 15
2018 AC 29 34 19 6 4 6 3 68 11 29
2018 AC-01 29 31 23 9 9 0 0 59 18 11
2017 AC 33 35 10 0 4 18 0 83 5 23
2017 AC-01 8 61 0 0 8 24 0 90 10 12
2014 AC 25 25 14 12 16 10 0 55 30 52
2014 AC-01 11 36 7 10 17 19 0 58 33 26
2014 AC-02 39 11 14 17 19 0 0 50 36 16

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 AC 21 79 29
2018 AC 0 100 29
2018 AC-01 0 100 11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 27 19 14 0 14 19 6 62 19 15
2019 AC 13 21 10 10 10 29 7 54 31 29
2019 AC-01 0 27 6 12 12 36 7 48 42 15
2018 AC 26 15 19 4 4 27 6 62 10 29
2018 AC-01 29 15 14 9 9 17 8 58 24 11
2017 AC 29 8 0 4 4 50 5 83 17 23
2017 AC-01 0 16 0 8 8 69 0 50 50 12
2014 AC 9 16 24 6 10 33 2 39 24 52
2014 AC-01 7 26 19 12 7 24 5 47 27 26
2014 AC-02 3 6 26 0 17 49 0 16 33 16

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 38 30 14 0 6 12 0 77 7 16
2019 AC 27 47 6 6 6 4 4 80 13 30
2019 AC-01 7 54 7 12 6 7 7 71 21 15
2018 AC 35 24 22 4 4 12 0 67 8 29
2018 AC-01 37 23 14 9 9 9 0 65 19 11
2017 AC 29 43 0 0 4 24 0 95 5 23
2017 AC-01 0 53 0 0 8 39 0 87 13 12
2014 AC 24 27 22 7 12 5 2 55 21 52
2014 AC-01 7 38 19 15 12 4 5 50 30 26
2014 AC-02 39 14 25 0 17 5 0 56 18 16

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 AC 13 87 16

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 AC 7 93 16
2019 AC 21 79 29
2019 AC-01 21 79 14
2017 AC 26 74 23
2014 AC 11 89 51
2014 AC-01 21 79 25
2014 AC-02 0 100 16

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 31 51 0 0 6 12 0 93 7 16
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 37 0 7 6 6 0 86 14 16

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 25 57 12 6 0 0 0 82 6 16

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 25 51 18 6 0 0 0 76 6 16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 28 39 33 0 0 0 0 67 0 15

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 26 18 6 0 6 0 75 6 16

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 25 18 0 0 7 6 79 0 16

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 47 33 20 0 0 0 0 80 0 15

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 19 6 7 6 6 0 80 14 16

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 51 31 18 0 0 0 0 82 0 16

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 44 31 6 7 6 6 0 80 14 16
2019 AC 34 27 31 0 4 4 0 64 4 30
2019 AC-01 14 42 30 0 7 7 0 60 8 15
2018 AC 32 37 11 7 7 5 0 74 14 29
2018 AC-01 22 29 14 17 18 0 0 51 35 11
2017 AC 36 38 4 18 0 4 0 77 19 23
2017 AC-01 8 61 8 16 0 8 0 75 17 12

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 40 33 6 8 6 6 0 78 15 15

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 56 19 6 0 13 6 0 80 14 16

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 50 38 0 0 6 6 0 94 6 16
2019 AC 24 31 20 19 6 0 0 54 25 30
2019 AC-01 7 42 20 18 13 0 0 49 31 15
2018 AC 27 34 24 3 7 3 3 64 11 29
2018 AC-01 23 29 23 8 18 0 0 51 26 11
2017 AC 20 56 4 16 0 4 0 79 17 23
2017 AC-01 8 53 8 23 0 8 0 66 25 12

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 50 31 12 0 7 0 0 81 7 16

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 42 32 6 20 0 0 0 74 20 16
2019 AC 21 41 16 10 12 0 0 61 23 30
2019 AC-01 14 54 6 7 19 0 0 68 26 15
2018 AC 23 27 18 10 16 3 3 54 27 28
2018 AC-01 16 33 25 10 16 0 0 49 26 10
2017 AC 26 18 12 20 25 0 0 44 44 23
2017 AC-01 14 16 16 23 31 0 0 30 55 12

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 12 31 13 19 19 6 0 46 41 16
2019 AC 20 30 24 16 6 4 0 52 24 30
2019 AC-01 20 33 26 6 7 7 0 58 14 15
2018 AC 8 26 41 19 3 3 0 36 22 29
2018 AC-01 8 15 60 17 0 0 0 23 17 11
2017 AC 10 40 33 12 5 0 0 50 17 23
2017 AC-01 8 45 23 24 0 0 0 53 24 12

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 31 18 19 19 7 6 0 52 28 16
2019 AC 30 41 3 14 9 4 0 73 24 30
2019 AC-01 26 48 6 13 0 7 0 79 14 15
2018 AC 14 40 29 6 3 3 6 59 10 29
2018 AC-01 8 57 29 0 7 0 0 65 7 11
2017 AC 21 43 24 0 13 0 0 63 13 23
2017 AC-01 22 24 39 0 16 0 0 45 16 12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 36 6 19 13 20 6 0 44 36 16
2019 AC 24 30 26 7 6 7 0 58 14 30
2019 AC-01 27 46 6 7 6 7 0 79 14 15
2018 AC 26 26 25 7 10 3 3 55 18 29
2018 AC-01 30 23 21 18 9 0 0 53 27 11
2017 AC 32 30 25 4 9 0 0 62 13 23
2017 AC-01 31 37 16 8 8 0 0 69 16 12

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 67 0 20 0 7 6 0 71 8 16
2019 AC 45 28 3 10 3 4 7 82 15 29
2019 AC-01 58 20 6 0 0 8 8 92 0 14
2018 AC 43 24 18 3 3 3 6 73 6 29
2018 AC-01 45 16 23 8 0 0 9 66 9 11
2017 AC 41 35 4 4 5 0 11 85 10 23
2017 AC-01 31 37 8 8 0 0 16 81 9 12

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 57 22 7 8 7 0 0 78 15 14
2019 AC 34 18 10 19 10 4 4 57 32 29
2019 AC-01 28 23 8 20 6 8 8 60 31 14
2018 AC 29 30 23 10 3 3 3 62 14 29
2018 AC-01 38 17 28 17 0 0 0 55 17 11
2017 AC 50 25 8 8 9 0 0 75 17 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 34 27 13 20 0 0 6 65 22 15

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 33 25 28 8 0 6 0 62 8 15
2019 AC 34 30 19 4 10 4 0 66 14 30
2019 AC-01 21 46 19 0 6 7 0 73 6 15
2018 AC 43 28 21 0 4 5 0 74 4 29
2018 AC-01 29 25 38 0 9 0 0 54 9 11
2017 AC 33 41 18 4 4 0 0 75 8 23
2017 AC-01 30 31 23 8 8 0 0 61 16 12

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 32 25 8 29 0 6 0 61 31 15
2019 AC 27 37 16 7 10 4 0 66 17 30
2019 AC-01 27 39 26 0 0 7 0 72 0 15
2018 AC 28 28 17 21 0 3 3 59 22 29
2018 AC-01 15 17 29 40 0 0 0 32 40 11
2017 AC 28 46 17 9 0 0 0 74 9 23
2017 AC-01 30 39 24 8 0 0 0 69 8 12

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 39 32 15 8 0 6 0 76 8 15
2019 AC 34 41 6 9 7 4 0 77 16 30
2019 AC-01 21 54 6 12 0 7 0 81 13 15
2018 AC 29 35 15 10 6 3 3 68 16 29
2018 AC-01 15 37 17 18 14 0 0 51 32 11
2017 AC 19 53 16 4 8 0 0 72 12 23
2017 AC-01 8 53 16 8 16 0 0 61 23 12

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 53 13 14 0 14 6 0 70 15 15
2019 AC 34 31 13 3 16 4 0 67 20 30
2019 AC-01 28 33 13 6 12 7 0 67 19 15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 40 25 13 6 15 0 0 66 21 15

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 33 27 20 14 6 0 0 59 20 15
2019 AC 30 21 20 13 11 4 3 54 25 30
2019 AC-01 26 27 20 13 0 7 6 62 15 15
2018 AC 30 24 41 3 0 3 0 55 3 29
2018 AC-01 18 24 52 7 0 0 0 41 7 11
2017 AC 25 53 12 0 10 0 0 79 10 23
2017 AC-01 31 45 24 0 0 0 0 76 0 12

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 70 30 0 0 0 0 0 100 0 16
2019 AC 53 4 14 10 9 4 7 63 21 29
2019 AC-01 44 0 15 6 13 8 14 56 25 14
2018 AC 34 25 30 3 4 3 3 62 7 29
2018 AC-01 15 38 38 0 9 0 0 53 9 11
2017 AC 66 18 4 4 4 0 3 87 9 23
2017 AC-01 69 16 8 8 0 0 0 84 8 12

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 39 48 7 0 6 0 0 87 6 16

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 69 12 13 0 6 0 0 81 6 16
2019 AC 57 3 13 6 10 4 7 67 18 29
2019 AC-01 36 6 19 6 13 7 13 52 24 15
2018 AC 46 6 30 6 7 3 3 55 14 29
2018 AC-01 45 0 38 0 17 0 0 45 17 11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 74 13 0 0 13 0 0 87 13 16
2019 AC 47 19 10 4 13 7 0 72 18 30
2019 AC-01 34 26 6 7 12 14 0 71 22 15
2018 AC 64 3 19 8 4 3 0 69 12 29
2018 AC-01 59 0 18 14 9 0 0 59 23 11
2017 AC 59 15 8 0 12 4 3 79 13 23
2017 AC-01 45 8 16 0 23 8 0 58 25 12

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 81 13 6 0 0 0 0 94 0 16
2019 AC 33 27 14 9 7 7 3 67 18 30
2019 AC-01 20 27 13 19 0 14 6 60 24 15
2018 AC 50 25 21 3 0 3 0 76 3 29
2018 AC-01 46 32 23 0 0 0 0 77 0 11
2017 AC 56 28 8 4 4 0 0 84 8 23
2017 AC-01 29 39 16 8 8 0 0 69 16 12

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 74 13 0 7 6 0 0 87 13 16
2019 AC 49 14 13 7 13 4 0 65 21 29
2019 AC-01 40 7 20 13 12 7 0 51 27 15
2018 AC 64 10 11 9 4 3 0 76 13 29
2018 AC-01 51 17 14 9 9 0 0 68 18 11
2017 AC 44 31 10 4 12 0 0 75 16 23
2017 AC-01 22 47 0 8 23 0 0 69 31 12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 76 0 0 6 0 0 18 93 7 16
2019 AC 53 7 3 4 0 4 29 90 6 28
2019 AC-01 52 0 0 0 0 7 40 100 0 15
2018 AC 49 9 9 3 0 3 27 84 4 29
2018 AC-01 54 0 14 0 0 0 32 79 0 11
2017 AC 50 13 8 0 4 0 26 84 5 23
2017 AC-01 45 8 8 0 8 0 31 77 11 12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 82 12 0 0 0 6 0 100 0 16
2019 AC 57 14 7 0 4 4 14 87 4 29
2019 AC-01 58 7 7 0 0 7 20 90 0 15
2018 AC 64 17 0 0 4 3 12 96 4 29
2018 AC-01 60 22 0 0 9 0 9 90 10 11
2017 AC 63 19 0 6 0 0 12 93 7 23
2017 AC-01 55 30 0 0 0 0 16 100 0 12

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 68 13 0 13 6 0 0 81 19 16
2019 AC 65 10 7 7 7 4 0 78 15 29
2019 AC-01 60 13 7 13 0 7 0 78 14 15
2018 AC 42 12 20 6 12 3 6 59 19 29
2018 AC-01 32 31 23 0 15 0 0 62 15 11
2017 AC 61 25 9 0 5 0 0 86 5 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 67 27 0 6 0 0 0 94 6 15
2019 AC 49 25 10 4 11 0 0 75 15 28
2019 AC-01 35 44 14 8 0 0 0 78 8 14
2018 AC 38 18 24 6 6 3 6 61 13 29
2018 AC-01 30 0 47 0 14 0 9 33 15 11
2017 AC 57 24 8 11 0 0 0 81 11 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 30 38 26 6 0 0 0 68 6 16

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 6 44 38 12 0 0 0 50 12 16
2019 AC 14 36 31 9 6 4 0 52 17 30
2019 AC-01 14 26 27 19 6 7 0 44 27 15
2018 AC 12 26 50 7 4 3 0 38 10 29
2018 AC-01 8 15 60 9 9 0 0 23 18 11
2017 AC 19 34 30 8 9 0 0 53 17 23
2017 AC-01 0 53 23 16 8 0 0 53 23 12

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 12 13 44 31 0 0 0 31 25 16
2019 AC 16 9 37 24 6 4 4 32 28 30
2019 AC-01 19 13 33 14 6 7 7 24 38 15
2018 AC 20 15 18 30 14 3 0 45 36 28
2018 AC-01 31 17 9 23 21 0 0 43 48 11
2017 AC 13 16 26 34 10 0 0 45 29 23
2017 AC-01 8 23 16 39 14 0 0 53 31 12
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 33 30 31 6 47 53 16

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 AC 54 7 7 7 0 0 25 81 9 16
2019 AC 56 13 17 0 4 0 10 77 4 29
2019 AC-01 58 6 14 0 8 0 14 75 9 14
2018 AC 56 13 9 0 14 0 8 74 16 29
2018 AC-01 46 8 9 0 24 0 14 62 27 11
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