2020 Public Service Employee Survey Results by Theme for the Public Service by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 35 14 9 9 0 0 67 19 15535
2020 Non-shift worker 41 39 11 7 3 0 0 79 10 172054
2019 Shift worker 31 36 14 9 10 0 0 67 19 16207
2019 Non-shift worker 38 39 11 7 4 0 0 77 11 162956
2018 Shift worker 27 38 14 10 10 0 0 65 21 13988
2018 Non-shift worker 34 42 11 8 4 0 0 77 12 145645
2017 Shift worker 28 40 13 9 9 0 0 68 18 16066
2017 Non-shift worker 34 44 10 7 4 0 0 78 12 157474
2014 Shift worker 25 42 15 10 8 0 0 67 18 17550
2014 Non-shift worker 30 45 11 8 5 0 0 75 13 162600

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 31 16 13 15 0 0 56 28 15502
2020 Non-shift worker 37 36 13 9 5 0 0 73 14 171716
2019 Shift worker 23 31 17 13 15 0 0 54 28 16167
2019 Non-shift worker 33 36 13 10 7 0 0 70 17 162591
2018 Shift worker 20 31 17 14 18 0 0 52 32 14015
2018 Non-shift worker 30 38 14 11 7 0 0 68 18 145941
2017 Shift worker 20 31 16 14 19 0 0 51 33 16036
2017 Non-shift worker 29 37 14 11 8 0 0 67 19 157305

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 31 11 4 5 0 0 80 9 15403
2020 Non-shift worker 55 32 9 3 1 0 0 87 4 170834
2019 Shift worker 45 33 12 4 5 0 0 79 9 16105
2019 Non-shift worker 53 33 9 3 2 0 0 86 5 161858
2018 Shift worker 44 36 11 5 4 0 0 80 9 13930
2018 Non-shift worker 51 35 9 3 2 0 0 86 5 145166
2017 Shift worker 46 35 11 4 3 0 0 82 7 16016
2017 Non-shift worker 53 34 8 3 2 0 0 87 5 157115
2014 Shift worker 53 32 10 3 3 0 0 84 6 17549
2014 Non-shift worker 60 29 8 2 1 0 0 89 4 162484

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 36 12 6 5 0 0 77 11 15529
2020 Non-shift worker 47 37 9 5 2 0 0 84 7 172003
2019 Shift worker 39 37 13 6 5 0 0 76 11 16210
2019 Non-shift worker 44 38 10 5 3 0 0 82 8 162952
2018 Shift worker 36 38 14 7 5 0 0 74 12 14024
2018 Non-shift worker 41 40 11 6 3 0 0 80 9 146101
2017 Shift worker 36 39 13 6 5 0 0 75 12 15999
2017 Non-shift worker 41 40 11 6 3 0 0 81 9 156854
2014 Shift worker 36 42 13 5 4 0 0 78 10 17534
2014 Non-shift worker 40 40 11 6 3 0 0 80 9 162494

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 27 15 10 12 0 0 64 21 15474
2020 Non-shift worker 45 31 13 7 4 0 0 76 11 171436
2019 Shift worker 33 27 16 10 13 1 0 61 23 16177
2019 Non-shift worker 40 32 15 8 5 1 0 72 13 162658
2018 Shift worker 29 27 18 11 14 1 0 56 26 14006
2018 Non-shift worker 36 32 17 9 6 1 0 69 15 145806
2017 Shift worker 27 28 17 12 14 1 0 56 27 16036
2017 Non-shift worker 34 33 16 9 7 1 0 68 16 157239
2014 Shift worker 23 33 19 13 12 1 0 56 25 17571
2014 Non-shift worker 28 35 17 11 8 1 0 64 19 162606

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 15 11 11 0 0 63 22 15416
2020 Non-shift worker 43 34 12 7 4 0 0 77 11 170743
2019 Shift worker 31 29 16 12 12 0 0 60 24 16131
2019 Non-shift worker 38 34 14 9 5 0 0 72 14 162047
2018 Shift worker 26 29 18 13 13 0 0 56 27 13958
2018 Non-shift worker 34 35 16 9 6 0 0 69 15 145251
2017 Shift worker 26 30 17 13 14 0 0 56 27 16034
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 157305
2014 Shift worker 21 34 19 14 11 0 0 55 26 17559
2014 Non-shift worker 28 37 16 12 7 0 0 65 19 162566

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 23 19 11 12 4 1 55 25 15515
2020 Non-shift worker 40 25 17 9 6 3 1 67 15 171837
2019 Shift worker 27 23 19 12 14 4 1 52 27 16215
2019 Non-shift worker 35 25 18 11 8 3 1 63 19 162963
2018 Shift worker 24 23 20 13 15 3 1 49 30 14028
2018 Non-shift worker 32 26 19 11 8 3 0 60 21 146083
2017 Shift worker 24 24 19 13 15 5 1 51 29 16048
2017 Non-shift worker 31 26 18 11 9 4 1 60 21 157282
2014 Shift worker 22 25 21 14 14 4 1 49 29 17569
2014 Non-shift worker 29 26 18 12 10 4 1 58 23 162572
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 26 21 7 6 2 8 62 15 15512
2020 Non-shift worker 50 25 13 4 2 1 4 80 7 171891
2019 Shift worker 29 27 22 7 7 2 7 61 15 16221
2019 Non-shift worker 47 26 14 4 3 1 4 77 8 162942

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 14 8 8 1 1 70 16 15516
2020 Non-shift worker 51 29 9 6 4 1 1 81 10 171931
2019 Shift worker 39 30 13 9 8 1 0 70 17 16140
2019 Non-shift worker 47 31 10 7 4 1 0 78 12 162334
2018 Shift worker 34 32 14 11 9 0 0 67 19 13945
2018 Non-shift worker 43 32 11 8 5 1 0 76 13 145248
2017 Shift worker 34 33 13 10 9 1 0 68 19 16054
2017 Non-shift worker 43 33 10 8 5 1 0 77 13 157427
2014 Shift worker 31 35 14 11 8 1 0 67 19 17564
2014 Non-shift worker 41 34 10 9 5 1 0 76 14 162581

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 28 13 7 7 1 1 71 15 15537
2020 Non-shift worker 58 24 8 5 3 0 0 83 8 172232
2019 Shift worker 41 30 13 8 7 0 0 71 15 16222
2019 Non-shift worker 53 28 9 6 4 0 0 81 10 163033
2018 Shift worker 37 29 14 9 10 0 0 67 19 13981
2018 Non-shift worker 48 28 11 7 6 0 0 76 12 145641
2017 Shift worker 39 28 14 8 9 1 0 68 18 16029
2017 Non-shift worker 51 27 10 6 5 0 0 78 12 157185
2014 Shift worker 34 32 15 9 8 1 0 67 17 17551
2014 Non-shift worker 48 29 10 7 5 0 0 78 12 162517

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 24 15 10 14 7 1 59 26 15540
2020 Non-shift worker 40 29 13 6 4 7 0 75 11 172176
2019 Shift worker 28 26 15 10 14 6 0 57 26 16228
2019 Non-shift worker 33 32 15 8 6 6 0 69 15 162800
2018 Shift worker 23 26 17 12 18 5 0 51 31 14036
2018 Non-shift worker 29 32 17 9 7 6 0 65 17 146465
2017 Shift worker 22 27 16 12 16 6 1 53 30 16058
2017 Non-shift worker 28 32 16 9 7 7 0 65 18 157512
2014 Shift worker 19 28 18 13 15 6 0 50 31 17534
2014 Non-shift worker 25 33 17 10 7 8 0 64 18 162524

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 25 14 12 17 3 0 55 30 15491
2020 Non-shift worker 36 32 14 9 6 2 0 70 15 171749
2019 Shift worker 26 25 16 13 18 3 0 53 31 16204
2019 Non-shift worker 29 32 17 11 8 2 0 63 20 162476
2018 Shift worker 22 24 16 15 21 2 0 46 37 14013
2018 Non-shift worker 26 32 18 13 9 2 0 59 23 146097
2017 Shift worker 20 25 16 15 21 3 0 47 37 16058
2017 Non-shift worker 25 32 17 13 10 3 0 59 24 157458
2014 Shift worker 17 25 19 16 20 2 0 43 37 17536
2014 Non-shift worker 21 32 19 14 10 3 0 55 26 162529

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 24 16 15 18 5 0 49 35 15487
2020 Non-shift worker 26 32 18 12 7 5 0 62 20 171706
2019 Shift worker 20 23 18 15 19 5 0 46 36 16165
2019 Non-shift worker 21 30 20 15 9 5 0 54 25 162317
2018 Shift worker 16 22 18 17 23 4 0 39 41 13990
2018 Non-shift worker 18 29 21 16 11 5 0 50 28 145989
2017 Shift worker 15 22 18 17 21 5 0 39 41 16026
2017 Non-shift worker 17 30 20 16 11 6 0 50 29 157355
2014 Shift worker 12 22 20 20 21 4 0 36 43 17536
2014 Non-shift worker 14 29 21 18 12 5 0 46 32 162473

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 26 14 15 20 2 0 49 36 15515
2020 Non-shift worker 25 35 16 14 8 2 0 62 22 172089
2019 Shift worker 20 25 16 15 21 3 0 46 37 16210
2019 Non-shift worker 19 32 18 17 11 3 0 53 28 162610
2018 Shift worker 16 23 16 17 24 3 0 40 43 14010
2018 Non-shift worker 17 31 19 18 13 3 0 49 32 146291
2017 Shift worker 16 25 16 17 23 4 0 43 41 16029
2017 Non-shift worker 17 32 17 17 12 3 0 51 31 157305
2014 Shift worker 13 25 19 19 22 3 0 39 42 17541
2014 Non-shift worker 15 32 18 19 13 3 0 48 33 162436
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 30 17 14 15 0 0 54 29 15534
2020 Non-shift worker 34 36 13 10 6 0 0 71 16 172084
2019 Shift worker 21 31 17 15 15 0 0 53 30 16208
2019 Non-shift worker 29 37 15 12 7 0 0 66 19 162860
2018 Shift worker 19 28 18 15 20 0 0 47 35 14031
2018 Non-shift worker 26 35 17 12 9 0 0 62 22 146073
2017 Shift worker 19 29 17 16 19 0 0 48 35 16047
2017 Non-shift worker 26 36 16 13 9 0 0 62 22 157432
2014 Shift worker 15 30 19 18 18 0 0 45 36 17550
2014 Non-shift worker 22 36 17 15 10 0 0 58 25 162549

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 38 14 11 6 0 0 69 17 15461
2020 Non-shift worker 36 41 11 9 3 0 0 77 12 171175
2019 Shift worker 29 39 15 11 6 0 0 68 17 16136
2019 Non-shift worker 32 42 12 10 4 0 0 74 14 162167
2018 Shift worker 26 38 16 12 8 0 0 64 19 14026
2018 Non-shift worker 30 42 13 10 5 0 0 71 16 146249
2017 Shift worker 26 40 15 12 7 0 0 66 19 16053
2017 Non-shift worker 30 42 12 10 5 0 0 73 15 157371

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 30 14 10 9 1 1 67 19 15508
2020 Non-shift worker 47 30 11 7 4 0 1 78 11 171821
2019 Shift worker 34 31 15 10 9 0 0 66 19 16214
2019 Non-shift worker 42 31 12 8 5 1 1 75 13 162879
2018 Shift worker 30 33 14 11 10 0 0 64 21 13999
2018 Non-shift worker 38 35 12 8 5 1 0 74 14 145744
2017 Shift worker 30 34 14 11 10 1 1 64 22 16070
2017 Non-shift worker 38 36 11 8 5 1 0 75 14 157520
2014 Shift worker 28 35 16 11 9 1 0 64 20 17562
2014 Non-shift worker 37 36 12 9 6 1 0 74 14 162615

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 36 12 15 8 0 0 64 24 15481
2020 Non-shift worker 34 40 12 11 4 0 1 74 14 171429
2019 Shift worker 25 39 11 16 8 0 0 64 24 16189
2019 Non-shift worker 29 40 12 13 5 0 0 70 18 162422
2018 Shift worker 22 43 10 16 8 0 0 66 25 14052
2018 Non-shift worker 25 45 10 13 6 0 1 70 19 146418
2017 Shift worker 22 37 12 17 13 0 0 58 30 16064
2017 Non-shift worker 26 40 11 14 7 0 0 67 22 157496
2014 Shift worker 18 37 13 19 13 0 0 56 32 17543
2014 Non-shift worker 25 39 12 15 8 0 0 64 24 162529

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 26 16 7 8 2 2 68 15 15489
2020 Non-shift worker 52 24 12 5 4 2 1 78 9 171620

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 27 18 13 16 3 1 51 30 15476
2020 Non-shift worker 28 33 17 12 8 2 0 63 20 171636
2019 Shift worker 21 26 18 14 18 3 0 49 33 16183
2019 Non-shift worker 24 32 17 14 10 2 0 58 24 162677
2018 Shift worker 17 25 19 16 20 2 0 43 38 14034
2018 Non-shift worker 21 33 18 15 11 2 0 55 27 146005
2017 Shift worker 18 27 17 16 19 3 1 46 36 16036
2017 Non-shift worker 23 33 16 14 10 3 0 58 25 157294
2014 Shift worker 14 26 19 18 18 3 1 42 38 17560
2014 Non-shift worker 20 32 17 16 12 2 1 53 29 162536

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 26 16 13 17 3 2 51 32 15526
2020 Non-shift worker 24 28 15 14 13 2 2 55 29 172131
2019 Shift worker 21 26 16 13 19 3 2 49 34 16229
2019 Non-shift worker 22 28 15 15 16 2 2 52 32 163049
2018 Shift worker 17 26 17 15 21 2 2 45 37 14032
2018 Non-shift worker 19 28 16 16 18 2 2 49 35 146077
2017 Shift worker 17 26 16 15 21 3 2 46 38 16040
2017 Non-shift worker 19 27 14 16 18 3 3 49 36 157316
2014 Shift worker 14 26 17 16 21 3 2 42 40 17561
2014 Non-shift worker 16 25 15 18 22 2 2 42 42 162580

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 22 15 7 5 1 5 71 13 15546
2020 Non-shift worker 51 23 13 5 3 1 4 77 9 172238
2019 Shift worker 43 23 16 7 5 1 4 70 13 16190
2019 Non-shift worker 52 24 12 5 3 1 4 79 8 162826

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 22 17 10 8 2 4 63 19 15524
2020 Non-shift worker 48 24 14 6 3 1 3 76 10 172001
2019 Shift worker 36 22 18 10 8 2 4 62 19 16160
2019 Non-shift worker 45 24 15 6 4 2 3 73 11 162541

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 11 7 4 5 3 5 83 10 15477
2020 Non-shift worker 75 9 5 2 2 3 4 90 5 171530
2019 Shift worker 64 11 8 4 5 4 5 82 10 16134
2019 Non-shift worker 73 9 5 2 3 4 4 89 5 162199

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 13 7 3 4 3 8 84 8 15486
2020 Non-shift worker 74 10 4 2 1 2 7 92 3 171715
2019 Shift worker 66 10 6 3 4 3 8 86 8 16142
2019 Non-shift worker 76 7 3 1 1 2 9 93 3 162173

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 31 18 15 14 1 1 53 29 15475
2020 Non-shift worker 35 38 13 9 5 0 0 73 14 171231
2019 Shift worker 21 31 17 15 15 0 0 52 31 16146
2019 Non-shift worker 32 38 13 11 6 0 0 70 17 162164
2018 Shift worker 17 30 18 16 18 0 0 48 34 13995
2018 Non-shift worker 29 39 14 11 7 0 0 68 19 145661
2017 Shift worker 18 33 16 17 16 0 1 51 33 16000
2017 Non-shift worker 29 40 12 11 7 0 0 70 18 156949
2014 Shift worker 13 32 18 19 18 0 1 45 37 17551
2014 Non-shift worker 22 41 13 14 9 0 0 64 23 162580

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 29 20 13 14 0 1 53 27 15505
2020 Non-shift worker 39 34 14 8 5 0 0 73 13 171805
2019 Shift worker 23 29 19 13 15 0 0 53 28 16187
2019 Non-shift worker 36 34 15 9 6 0 0 70 15 162647
2018 Shift worker 20 29 18 15 17 0 0 49 32 13956
2018 Non-shift worker 33 35 15 10 7 0 0 68 17 145358
2017 Shift worker 21 30 17 15 15 0 0 52 31 16003
2017 Non-shift worker 33 35 14 10 6 0 0 69 17 157015
2014 Shift worker 17 30 20 16 16 0 0 48 32 17556
2014 Non-shift worker 29 36 15 11 8 0 0 65 19 162556

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 35 16 12 9 0 0 63 20 15414
2020 Non-shift worker 37 40 12 8 3 0 0 77 11 170746
2019 Shift worker 26 35 18 12 9 0 0 62 21 16032
2019 Non-shift worker 33 40 13 9 4 0 0 74 13 160764
2018 Shift worker 22 32 18 14 13 0 0 55 27 13979
2018 Non-shift worker 31 37 15 11 6 0 0 68 17 145674
2017 Shift worker 23 34 17 13 12 0 0 57 26 16003
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 157010
2014 Shift worker 19 35 20 14 11 0 0 54 26 17543
2014 Non-shift worker 29 38 15 11 6 0 0 67 17 162530

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 32 20 14 11 5 1 52 27 15501
2020 Non-shift worker 25 42 17 9 4 4 0 70 13 171808
2019 Shift worker 15 31 22 15 13 4 1 48 29 16198
2019 Non-shift worker 22 41 19 10 5 4 0 65 15 162841
2018 Shift worker 14 27 24 15 16 3 0 43 32 14044
2018 Non-shift worker 20 36 22 11 7 3 0 59 18 146221
2017 Shift worker 14 27 22 15 16 5 1 43 33 16052
2017 Non-shift worker 20 37 20 11 7 4 0 60 19 157323

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 14 12 11 0 1 63 23 15496
2020 Non-shift worker 47 31 10 8 4 0 0 78 12 171649
2019 Shift worker 32 30 14 11 12 0 1 63 23 16191
2019 Non-shift worker 47 32 9 7 4 0 0 79 12 162616
2018 Shift worker 28 32 15 13 12 0 0 60 25 14025
2018 Non-shift worker 43 34 10 8 4 0 0 78 12 146077
2017 Shift worker 27 31 15 12 14 0 1 58 27 16058
2017 Non-shift worker 43 33 10 8 5 0 0 77 13 157295
2014 Shift worker 23 31 17 14 13 1 1 55 28 17540
2014 Non-shift worker 38 34 12 9 6 0 1 73 15 162509

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 32 12 3 2 0 2 82 5 15469
2020 Non-shift worker 36 32 17 8 5 0 1 69 14 171152
2019 Shift worker 46 31 14 4 2 0 2 79 6 16124
2019 Non-shift worker 38 32 17 7 5 0 1 70 12 161967
2018 Shift worker 45 32 14 5 2 0 2 79 7 14069
2018 Non-shift worker 36 32 17 8 5 0 1 69 14 146604
2017 Shift worker 44 33 13 4 2 0 3 81 6 16072
2017 Non-shift worker 36 35 16 7 4 0 1 72 12 157536
2014 Shift worker 41 34 15 5 2 0 2 77 7 17551
2014 Non-shift worker 34 34 18 8 5 0 1 69 13 162601

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 15538
2020 Non-shift worker 41 59 172253

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 16 14 5 9 6 23 60 20 15509
2020 Non-shift worker 55 17 8 3 2 4 10 85 5 172144

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 20 45 35 15558
2020 Non-shift worker 24 41 35 172371
2019 Shift worker 23 42 35 16231
2019 Non-shift worker 28 37 35 163276
2018 Shift worker 22 43 35 14041
2018 Non-shift worker 27 38 35 146656
2017 Shift worker 21 45 34 16052
2017 Non-shift worker 27 40 33 157501
2014 Shift worker 21 47 32 17552
2014 Non-shift worker 27 39 34 162599

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 12 39 22 9 11 7 3098
2020 Non-shift worker 18 38 29 4 6 6 42568
2019 Shift worker 10 29 21 10 23 6 3774
2019 Non-shift worker 16 33 30 5 10 6 45375
2018 Shift worker 13 32 21 12 15 7 3175
2018 Non-shift worker 17 33 31 5 8 6 39965
2017 Shift worker 12 27 23 12 18 8 3475
2017 Non-shift worker 18 30 30 6 9 6 42143
2014 Shift worker 14 32 23 16 9999 15 3735
2014 Non-shift worker 19 32 30 9 9999 10 43793
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 35 12 8 6 0 0 74 14 15457
2020 Non-shift worker 50 37 8 4 2 0 0 86 6 171331
2019 Shift worker 35 36 14 8 7 0 0 71 15 16147
2019 Non-shift worker 45 38 9 5 2 0 0 83 7 162214
2018 Shift worker 33 39 13 8 6 1 0 73 14 14024
2018 Non-shift worker 45 40 9 4 2 0 0 85 6 146254
2017 Shift worker 31 38 14 9 8 1 0 69 17 16047
2017 Non-shift worker 42 40 10 5 3 0 0 82 8 157287
2014 Shift worker 27 39 17 9 7 1 0 67 16 17547
2014 Non-shift worker 39 40 11 6 3 1 0 80 9 162534

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 35 18 11 8 1 0 62 20 15517
2020 Non-shift worker 31 43 15 7 3 1 0 75 10 171989
2019 Shift worker 25 36 18 12 8 1 0 61 20 16223
2019 Non-shift worker 27 43 17 9 3 1 0 71 12 162909
2018 Shift worker 20 36 19 13 10 1 0 57 24 14021
2018 Non-shift worker 24 43 18 10 4 1 0 68 14 146031
2017 Shift worker 22 35 19 12 10 1 0 58 23 16031
2017 Non-shift worker 26 42 17 10 5 1 0 68 15 157293
2014 Shift worker 19 37 20 12 10 2 0 57 22 17568
2014 Non-shift worker 25 41 18 10 5 2 0 67 15 162601

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 25 29 18 10 1 2 29 40 15512
2020 Non-shift worker 10 23 36 21 9 1 1 30 34 171994
2019 Shift worker 13 23 31 18 11 1 2 31 37 16173
2019 Non-shift worker 10 24 36 19 9 1 1 28 35 162807
2018 Shift worker 14 26 31 18 9 1 2 27 41 14000
2018 Non-shift worker 11 25 36 18 8 1 1 26 37 146136
2017 Shift worker 13 23 32 16 10 2 4 27 39 15983
2017 Non-shift worker 11 24 36 17 8 1 3 27 36 156816
2014 Shift worker 12 28 33 16 7 1 3 24 42 17508
2014 Non-shift worker 11 28 36 16 7 1 2 23 40 162280

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 19 23 21 17 3 2 41 35 15475
2020 Non-shift worker 7 14 26 30 19 2 2 51 22 171328
2019 Shift worker 16 20 24 19 16 3 2 37 38 16136
2019 Non-shift worker 10 18 28 25 16 2 2 42 29 162310
2018 Shift worker 18 23 24 17 13 2 2 32 43 13945
2018 Non-shift worker 11 20 29 24 13 2 2 38 32 145623
2017 Shift worker 16 22 25 16 13 3 4 32 41 15939
2017 Non-shift worker 11 19 28 21 14 2 4 38 32 156413
2014 Shift worker 16 25 28 16 10 3 3 27 44 17503
2014 Non-shift worker 13 22 30 20 11 2 3 32 36 162136

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 21 26 17 13 4 4 33 39 15450
2020 Non-shift worker 13 21 31 20 11 2 2 32 35 171557
2019 Shift worker 16 21 26 17 13 3 4 32 40 16128
2019 Non-shift worker 15 24 30 18 10 2 2 29 41 162486
2018 Shift worker 18 23 26 15 10 3 4 28 45 13947
2018 Non-shift worker 17 24 29 17 9 2 2 26 43 145689
2017 Shift worker 17 21 25 15 10 4 7 28 44 15958
2017 Non-shift worker 17 23 29 16 9 2 4 26 43 156674
2014 Shift worker 19 25 26 14 8 3 5 24 48 17490
2014 Non-shift worker 21 25 28 14 7 2 3 23 48 162172

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 8 23 31 24 2 6 60 14 15433
2020 Non-shift worker 7 15 31 29 16 1 2 46 22 171147
2019 Shift worker 5 10 24 30 23 2 6 57 16 16092
2019 Non-shift worker 7 15 32 28 15 1 2 44 23 162008
2018 Shift worker 6 11 27 29 19 2 6 53 18 13920
2018 Non-shift worker 9 16 33 26 13 1 2 41 26 145345
2017 Shift worker 6 10 25 27 19 3 10 52 19 15881
2017 Non-shift worker 9 16 32 25 14 1 4 41 26 156067
2014 Shift worker 7 13 28 28 15 2 7 48 22 17471
2014 Non-shift worker 9 18 33 25 11 1 3 37 28 161750

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 17 24 22 19 2 3 43 31 15458
2020 Non-shift worker 12 19 28 23 15 1 2 39 32 171614
2019 Shift worker 16 18 23 20 18 2 3 40 35 16134
2019 Non-shift worker 14 20 28 20 14 1 2 35 36 162531
2018 Shift worker 20 21 24 17 13 2 3 32 43 13963
2018 Non-shift worker 17 23 28 18 11 1 2 30 42 145876
2017 Shift worker 18 19 24 17 14 2 6 34 40 15947
2017 Non-shift worker 17 22 27 17 12 2 4 30 41 156625
2014 Shift worker 20 23 25 16 11 2 4 28 45 17493
2014 Non-shift worker 21 25 27 15 8 1 3 24 48 162184

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 16 21 21 19 6 3 45 32 15447
2020 Non-shift worker 8 14 25 28 19 4 3 50 23 171063
2019 Shift worker 16 17 22 19 17 4 3 40 36 16102
2019 Non-shift worker 11 18 27 23 16 3 3 41 31 162124
2018 Shift worker 17 19 23 20 14 4 4 36 39 13934
2018 Non-shift worker 13 20 27 22 13 3 3 37 34 145355
2017 Shift worker 15 17 23 19 15 5 6 38 36 15950
2017 Non-shift worker 11 18 26 21 14 3 5 39 32 156657
2014 Shift worker 13 18 25 22 13 4 5 38 34 17485
2014 Non-shift worker 11 17 27 24 14 3 5 40 30 162092

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 19 26 19 15 4 3 36 36 15460
2020 Non-shift worker 12 20 33 20 11 2 2 33 33 171356
2019 Shift worker 15 19 26 18 15 3 3 35 37 16102
2019 Non-shift worker 14 22 32 17 10 2 2 29 38 162406
2018 Shift worker 18 22 26 16 11 3 4 29 43 13969
2018 Non-shift worker 16 24 32 16 8 2 2 25 42 146024
2017 Shift worker 16 20 27 15 11 4 7 29 40 15946
2017 Non-shift worker 16 23 32 15 9 2 4 25 41 156735
2014 Shift worker 16 22 29 15 9 4 5 26 42 17500
2014 Non-shift worker 18 24 31 14 7 2 3 23 45 162184

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 18 31 23 14 1 2 38 30 15508
2020 Non-shift worker 6 17 37 26 12 1 1 39 24 171872
2019 Shift worker 14 19 30 21 13 1 2 35 34 16160
2019 Non-shift worker 10 19 33 24 13 1 1 37 29 162717

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 28 18 18 14 2 0 49 33 15456
2020 Non-shift worker 21 37 19 14 6 2 0 60 21 171105
2019 Shift worker 16 27 19 19 16 2 0 44 36 16155
2019 Non-shift worker 15 34 21 18 9 3 0 51 28 162261

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 27 11 11 11 1 1 67 22 15481
2020 Non-shift worker 50 28 8 7 5 1 0 79 12 171683
2019 Shift worker 37 28 12 12 11 1 0 65 23 16170
2019 Non-shift worker 47 29 9 9 6 1 0 76 15 162608
2018 Shift worker 30 29 12 13 14 1 0 60 27 14005
2018 Non-shift worker 41 31 10 10 7 1 0 73 17 145768
2017 Shift worker 32 29 12 13 13 1 1 62 26 16046
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 157424
2014 Shift worker 31 31 13 13 11 1 0 63 24 17558
2014 Non-shift worker 43 30 9 10 7 1 0 74 17 162571

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 33 10 9 6 0 0 74 15 15459
2020 Non-shift worker 56 30 6 5 2 0 0 87 7 171212
2019 Shift worker 38 34 11 10 6 0 0 72 17 16183
2019 Non-shift worker 50 33 7 7 3 0 0 83 10 162546
2018 Shift worker 32 36 13 10 7 0 0 69 18 13997
2018 Non-shift worker 46 36 8 7 3 0 0 82 10 145785
2017 Shift worker 30 38 13 11 8 0 0 68 19 16021
2017 Non-shift worker 43 38 8 7 4 0 0 81 11 157239
2014 Shift worker 26 43 15 10 6 0 0 69 16 17554
2014 Non-shift worker 41 40 8 7 3 0 0 81 10 162515

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 35 17 7 5 2 1 69 13 15394
2020 Non-shift worker 47 35 10 4 2 1 0 83 6 170724
2019 Shift worker 30 36 18 8 6 1 1 68 14 16181
2019 Non-shift worker 43 36 11 5 3 1 0 81 8 162805
2018 Shift worker 25 39 20 8 7 2 1 65 15 14015
2018 Non-shift worker 38 40 13 5 3 1 0 79 8 146010

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 32 16 10 8 2 0 65 19 15437
2020 Non-shift worker 39 38 12 6 3 2 0 78 9 171239
2019 Shift worker 30 33 16 10 9 2 0 65 19 16140
2019 Non-shift worker 37 39 13 6 3 2 0 77 10 162183
2018 Shift worker 32 35 16 9 7 1 0 67 16 14024
2018 Non-shift worker 40 38 12 5 3 2 0 80 8 145833
2017 Shift worker 31 36 15 8 7 2 0 68 16 16043
2017 Non-shift worker 38 40 12 5 3 2 0 80 8 157288
2014 Shift worker 30 37 16 8 6 2 0 69 15 17565
2014 Non-shift worker 39 37 12 5 3 3 0 79 8 162581

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 17 7 6 4 1 68 14 15494
2020 Non-shift worker 42 34 13 4 2 4 0 80 7 171587
2019 Shift worker 35 31 17 6 6 3 1 69 13 16165
2019 Non-shift worker 43 34 13 4 2 3 0 80 6 162325
2018 Shift worker 33 33 18 6 6 3 1 68 12 14015
2018 Non-shift worker 41 36 14 4 2 3 0 80 6 145867
2017 Shift worker 30 32 19 6 7 4 1 65 15 16041
2017 Non-shift worker 39 36 14 4 3 4 1 78 7 157226
2014 Shift worker 33 35 17 6 5 4 1 71 11 17557
2014 Non-shift worker 42 34 13 4 2 4 1 80 6 162512

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 31 11 8 7 0 0 74 15 15493
2020 Non-shift worker 54 32 8 4 2 0 0 86 6 171645
2019 Shift worker 40 31 12 8 8 0 0 72 16 16206
2019 Non-shift worker 49 34 9 5 3 0 0 83 8 162751
2018 Shift worker 35 34 13 9 9 0 0 69 18 13992
2018 Non-shift worker 46 36 10 5 3 0 0 82 8 145726
2017 Shift worker 34 35 12 9 9 0 0 69 18 16051
2017 Non-shift worker 44 38 9 5 3 0 0 82 9 157372
2014 Shift worker 33 37 13 9 7 0 0 70 17 17552
2014 Non-shift worker 44 37 10 5 4 0 0 81 9 162487

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 26 14 6 7 5 3 70 15 15513
2020 Non-shift worker 50 23 11 4 3 6 3 80 8 171914

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 29 19 7 6 6 1 66 13 15514
2020 Non-shift worker 39 33 15 5 2 6 1 76 7 171999

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 13 8 7 3 2 71 16 15466
2020 Non-shift worker 45 30 10 5 3 4 2 80 9 171508

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 6 17 20 44 9 2 9 72 425
2020 Non-shift worker 2 7 22 17 38 13 1 10 64 2972

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 27 19 12 12 5 4 52 27 15509
2020 Non-shift worker 29 31 17 8 5 6 4 66 15 171905
2019 Shift worker 24 26 18 13 13 4 2 54 27 16177
2019 Non-shift worker 30 30 16 9 7 5 3 65 18 162736
2018 Shift worker 16 29 20 14 16 4 2 47 32 14025
2018 Non-shift worker 22 33 18 10 8 5 3 60 20 146048
2017 Shift worker 20 27 17 14 15 4 3 51 31 16048
2017 Non-shift worker 26 31 15 10 8 5 4 63 20 157436
2014 Shift worker 21 31 18 14 11 3 2 54 26 17565
2014 Non-shift worker 29 32 15 10 8 4 3 66 19 162587

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 33 15 11 10 3 1 63 22 15523
2020 Non-shift worker 35 36 13 8 4 3 1 74 12 171766
2019 Shift worker 26 32 16 12 10 2 1 61 23 16193
2019 Non-shift worker 33 37 14 9 5 2 1 72 14 162734
2018 Shift worker 24 35 16 12 10 2 1 61 23 14027
2018 Non-shift worker 32 38 13 9 5 2 1 72 14 146077
2017 Shift worker 27 36 14 11 9 3 1 64 21 16017
2017 Non-shift worker 36 37 12 8 4 3 1 75 13 157131
2014 Shift worker 26 39 14 10 7 3 1 67 18 17559
2014 Non-shift worker 38 37 10 7 4 3 1 78 11 162562

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 31 18 10 10 2 0 62 20 15488
2020 Non-shift worker 38 37 16 6 3 2 0 76 9 171460
2019 Shift worker 27 32 19 10 11 1 0 60 21 16180
2019 Non-shift worker 33 37 18 7 4 1 0 71 11 162439
2018 Shift worker 24 33 19 12 12 1 0 57 23 14002
2018 Non-shift worker 31 38 18 7 4 1 0 70 12 145679

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 24 16 13 17 6 1 50 33 15482
2020 Non-shift worker 24 25 18 12 10 9 2 56 24 171727
2019 Shift worker 21 24 17 14 18 6 1 48 34 16185
2019 Non-shift worker 21 24 19 13 12 9 2 51 28 162728
2018 Shift worker 18 25 17 15 20 5 1 45 37 14011
2018 Non-shift worker 18 25 19 14 13 8 2 48 30 146084
2017 Shift worker 17 26 15 15 18 6 2 47 36 16014
2017 Non-shift worker 18 24 17 14 14 10 3 48 32 157160
2014 Shift worker 14 26 18 17 18 6 1 43 38 17563
2014 Non-shift worker 17 24 18 16 15 9 2 46 34 162544

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 43 6 12 5 0 0 76 17 15544
2020 Non-shift worker 38 45 4 10 2 0 0 83 13 172213

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 36 10 13 7 0 0 70 20 15512
2020 Non-shift worker 40 38 8 10 3 0 0 79 13 172001
2019 Shift worker 34 34 9 14 9 0 0 68 23 16186
2019 Non-shift worker 44 35 7 10 5 0 0 79 14 162846
2017 Shift worker 29 34 10 15 11 0 0 64 26 16059
2017 Non-shift worker 41 36 7 11 6 0 0 77 17 157450
2014 Shift worker 27 35 11 16 12 0 0 62 27 17544
2014 Non-shift worker 41 35 7 10 6 0 0 77 16 162481

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 34 11 12 7 0 0 70 19 15430
2020 Non-shift worker 46 36 9 7 2 0 0 82 9 170881
2019 Shift worker 35 35 10 12 8 0 0 70 20 16135
2019 Non-shift worker 47 35 8 6 3 0 0 83 9 161920
2017 Shift worker 32 37 10 13 8 0 0 68 21 16019
2017 Non-shift worker 46 37 7 6 3 0 0 84 9 157056
2014 Shift worker 28 39 12 13 7 0 0 68 21 17543
2014 Non-shift worker 44 38 9 7 3 0 0 82 9 162460

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 20 4 2 2 0 1 92 4 15483
2020 Non-shift worker 77 17 3 2 1 0 1 94 3 171638
2017 Shift worker 63 26 5 3 2 0 1 90 5 16044
2017 Non-shift worker 69 21 4 3 1 1 1 92 4 157261
2014 Shift worker 61 27 5 3 2 0 1 89 5 17548
2014 Non-shift worker 69 22 4 3 1 1 1 92 4 162563

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 15 10 6 9 18 7 66 21 15524
2020 Non-shift worker 42 22 12 5 4 11 4 75 11 172136
2019 Shift worker 35 15 10 7 9 18 5 65 22 16224
2019 Non-shift worker 41 21 12 6 5 12 3 73 13 163066

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 15539
2020 Non-shift worker 10 90 172151
2019 Shift worker 20 80 16206
2019 Non-shift worker 13 87 162912
2018 Shift worker 23 77 14086
2018 Non-shift worker 14 86 146480

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 57 43 2122
2020 Non-shift worker 46 54 16477
2019 Shift worker 56 44 2652
2019 Non-shift worker 50 50 20309
2018 Shift worker 55 45 2547
2018 Non-shift worker 50 50 20020

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 64 36 2122
2020 Non-shift worker 62 38 16477
2019 Shift worker 64 36 2652
2019 Non-shift worker 60 40 20309
2018 Shift worker 66 34 2558
2018 Non-shift worker 61 39 20022

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 2122
2020 Non-shift worker 8 92 16477
2019 Shift worker 8 92 2652
2019 Non-shift worker 8 92 20309
2018 Shift worker 7 93 2529
2018 Non-shift worker 8 92 20013

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 2122
2020 Non-shift worker 2 98 16477
2019 Shift worker 21 79 2652
2019 Non-shift worker 1 99 20309
2018 Shift worker 22 78 2530
2018 Non-shift worker 2 98 20012

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 2122
2020 Non-shift worker 6 94 16477
2019 Shift worker 8 92 2652
2019 Non-shift worker 6 94 20309
2018 Shift worker 7 93 2531
2018 Non-shift worker 6 94 20011

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 2122
2020 Non-shift worker 7 93 16477
2019 Shift worker 19 81 2652
2019 Non-shift worker 7 93 20309
2018 Shift worker 20 80 2539
2018 Non-shift worker 7 93 20017

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 2122
2020 Non-shift worker 4 96 16477
2019 Shift worker 5 95 2652
2019 Non-shift worker 4 96 20309
2018 Shift worker 4 96 2529
2018 Non-shift worker 4 96 20011

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 2122
2020 Non-shift worker 38 62 16476
2019 Shift worker 45 55 2630
2019 Non-shift worker 38 62 20149
2018 Shift worker 45 55 2545
2018 Non-shift worker 39 61 20015

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 41 59 2122
2020 Non-shift worker 41 59 16476
2019 Shift worker 40 60 2630
2019 Non-shift worker 39 61 20149
2018 Shift worker 41 59 2538
2018 Non-shift worker 40 60 20012

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 48 52 2122
2020 Non-shift worker 47 53 16476
2019 Shift worker 47 53 2630
2019 Non-shift worker 47 53 20149
2018 Shift worker 48 52 2535
2018 Non-shift worker 46 54 20014

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 2122
2020 Non-shift worker 42 58 16476
2019 Shift worker 45 55 2630
2019 Non-shift worker 41 59 20149
2018 Shift worker 45 55 2544
2018 Non-shift worker 41 59 20014

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 2122
2020 Non-shift worker 34 66 16476
2019 Shift worker 30 70 2630
2019 Non-shift worker 32 68 20149
2018 Shift worker 32 68 2534
2018 Non-shift worker 33 67 20009

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 2122
2020 Non-shift worker 53 47 16476
2019 Shift worker 60 40 2630
2019 Non-shift worker 54 46 20149
2018 Shift worker 64 36 2551
2018 Non-shift worker 54 46 20022

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 2122
2020 Non-shift worker 36 64 16476
2019 Shift worker 44 56 2630
2019 Non-shift worker 34 66 20149
2018 Shift worker 44 56 2541
2018 Non-shift worker 34 66 20011

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 2122
2020 Non-shift worker 1 99 16476
2019 Shift worker 6 94 2630
2019 Non-shift worker 1 99 20149
2018 Shift worker 7 93 2526
2018 Non-shift worker 1 99 20005

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 2122
2020 Non-shift worker 6 94 16476
2019 Shift worker 16 84 2630
2019 Non-shift worker 8 92 20149
2018 Shift worker 17 83 2536
2018 Non-shift worker 8 92 20010

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 2122
2020 Non-shift worker 11 89 16476
2019 Shift worker 21 79 2630
2019 Non-shift worker 11 89 20149
2018 Shift worker 21 79 2534
2018 Non-shift worker 11 89 20007

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 58 42 2122
2020 Non-shift worker 50 50 16476
2019 Shift worker 55 45 2630
2019 Non-shift worker 48 52 20149
2018 Shift worker 56 44 2543
2018 Non-shift worker 47 53 20012

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 2122
2020 Non-shift worker 23 77 16476
2019 Shift worker 35 65 2630
2019 Non-shift worker 24 76 20149
2018 Shift worker 38 62 2543
2018 Non-shift worker 25 75 20010

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 2122
2020 Non-shift worker 15 85 16476
2019 Shift worker 17 83 2630
2019 Non-shift worker 15 85 20149
2018 Shift worker 17 83 2534
2018 Non-shift worker 14 86 20006

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 2122
2020 Non-shift worker 53 47 16478
2019 Shift worker 47 53 2620
2019 Non-shift worker 53 47 20069
2018 Shift worker 42 58 2553
2018 Non-shift worker 53 47 20015

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 2122
2020 Non-shift worker 27 73 16478
2019 Shift worker 29 71 2620
2019 Non-shift worker 27 73 20069
2018 Shift worker 29 71 2541
2018 Non-shift worker 27 73 20011

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 2122
2020 Non-shift worker 9 91 16478
2019 Shift worker 7 93 2620
2019 Non-shift worker 9 91 20069
2018 Shift worker 6 94 2536
2018 Non-shift worker 8 92 20003

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 2122
2020 Non-shift worker 19 81 16478
2019 Shift worker 28 72 2620
2019 Non-shift worker 19 81 20069
2018 Shift worker 26 74 2544
2018 Non-shift worker 19 81 20006

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 2122
2020 Non-shift worker 11 89 16478
2019 Shift worker 12 88 2620
2019 Non-shift worker 10 90 20069
2018 Shift worker 12 88 2536
2018 Non-shift worker 9 91 20004

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 2122
2020 Non-shift worker 7 93 16478
2019 Shift worker 12 88 2620
2019 Non-shift worker 6 94 20069
2018 Shift worker 10 90 2539
2018 Non-shift worker 7 93 20004

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 2122
2020 Non-shift worker 12 88 16478
2019 Shift worker 19 81 2620
2019 Non-shift worker 13 87 20069
2018 Shift worker 19 81 2539
2018 Non-shift worker 13 87 20003

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 2122
2020 Non-shift worker 11 89 16478
2019 Shift worker 13 87 2620
2019 Non-shift worker 12 88 20069
2018 Shift worker 13 87 2536
2018 Non-shift worker 11 89 20002

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 2122
2020 Non-shift worker 26 74 16478
2019 Shift worker 26 74 2620
2019 Non-shift worker 26 74 20069
2018 Shift worker 30 70 2553
2018 Non-shift worker 26 74 20006

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 1926
2020 Non-shift worker 11 89 15344
2019 Shift worker 14 86 2327
2019 Non-shift worker 10 90 18809
2018 Shift worker 12 88 2293
2018 Non-shift worker 11 89 18766

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 1926
2020 Non-shift worker 18 82 15344
2019 Shift worker 19 81 2327
2019 Non-shift worker 20 80 18809
2018 Shift worker 17 83 2294
2018 Non-shift worker 19 81 18761

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 1926
2020 Non-shift worker 9 91 15344
2019 Shift worker 12 88 2327
2019 Non-shift worker 9 91 18809
2018 Shift worker 10 90 2289
2018 Non-shift worker 9 91 18761

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 1926
2020 Non-shift worker 7 93 15344
2019 Shift worker 7 93 2327
2019 Non-shift worker 7 93 18809
2018 Shift worker 7 93 2289
2018 Non-shift worker 7 93 18759

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 1926
2020 Non-shift worker 11 89 15344
2019 Shift worker 8 92 2327
2019 Non-shift worker 11 89 18809
2018 Shift worker 7 93 2289
2018 Non-shift worker 11 89 18759

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 1926
2020 Non-shift worker 9 91 15344
2019 Shift worker 6 94 2327
2019 Non-shift worker 9 91 18809
2018 Shift worker 6 94 2289
2018 Non-shift worker 10 90 18759

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1926
2020 Non-shift worker 10 90 15344
2019 Shift worker 4 96 2327
2019 Non-shift worker 11 89 18809
2018 Shift worker 4 96 2287
2018 Non-shift worker 11 89 18760

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 1926
2020 Non-shift worker 12 88 15344
2019 Shift worker 13 87 2327
2019 Non-shift worker 12 88 18809
2018 Shift worker 13 87 2291
2018 Non-shift worker 11 89 18761

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 1926
2020 Non-shift worker 14 86 15344
2019 Shift worker 13 87 2327
2019 Non-shift worker 13 87 18809
2018 Shift worker 12 88 2290
2018 Non-shift worker 12 88 18761

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 1926
2020 Non-shift worker 31 69 15344
2019 Shift worker 34 66 2327
2019 Non-shift worker 31 69 18809
2018 Shift worker 36 64 2293
2018 Non-shift worker 29 71 18764

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 1926
2020 Non-shift worker 9 91 15344
2019 Shift worker 11 89 2327
2019 Non-shift worker 9 91 18809
2018 Shift worker 11 89 2288
2018 Non-shift worker 9 91 18759

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 1926
2020 Non-shift worker 48 52 15344
2019 Shift worker 49 51 2327
2019 Non-shift worker 47 53 18809
2018 Shift worker 50 50 2304
2018 Non-shift worker 46 54 18768

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 1926
2020 Non-shift worker 2 98 15344
2019 Shift worker 3 97 2327
2019 Non-shift worker 2 98 18809
2018 Shift worker 3 97 2287
2018 Non-shift worker 2 98 18759

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 63 37 1926
2020 Non-shift worker 56 44 15344
2019 Shift worker 58 42 2327
2019 Non-shift worker 55 45 18809
2018 Shift worker 63 37 2309
2018 Non-shift worker 55 45 18768

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1926
2020 Non-shift worker 4 96 15344
2019 Shift worker 5 95 2327
2019 Non-shift worker 4 96 18809
2018 Shift worker 4 96 2291
2018 Non-shift worker 4 96 18759

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 1926
2020 Non-shift worker 14 86 15344
2019 Shift worker 14 86 2327
2019 Non-shift worker 13 87 18809
2018 Shift worker 13 87 2290
2018 Non-shift worker 13 87 18761

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 17 17 9 12 19 6 49 29 15516
2020 Non-shift worker 20 17 17 6 5 28 7 57 17 171969
2019 Shift worker 18 17 18 10 14 16 7 46 30 16193
2019 Non-shift worker 18 17 19 8 7 24 7 51 21 163017
2018 Shift worker 16 18 21 11 16 14 4 42 33 14036
2018 Non-shift worker 16 19 21 7 7 24 6 49 20 146146
2017 Shift worker 15 18 19 10 14 17 6 44 31 16063
2017 Non-shift worker 16 18 19 7 7 25 7 51 21 157482
2014 Shift worker 13 20 21 10 12 18 6 43 29 17558
2014 Non-shift worker 16 19 19 7 7 25 7 51 20 162567

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 25 16 9 11 8 1 61 22 15510
2020 Non-shift worker 36 30 15 6 4 8 1 73 10 171900
2019 Shift worker 30 26 17 9 11 6 1 61 22 16192
2019 Non-shift worker 34 30 16 6 5 8 1 70 12 162985
2018 Shift worker 25 28 18 10 13 5 1 56 25 14026
2018 Non-shift worker 30 32 18 7 5 8 1 67 13 146124
2017 Shift worker 24 27 18 10 12 7 1 56 24 16029
2017 Non-shift worker 29 31 17 7 5 9 1 68 13 157291
2014 Shift worker 21 29 20 11 10 8 1 55 23 17542
2014 Non-shift worker 27 31 19 7 5 11 1 66 13 162520

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 15517
2020 Non-shift worker 6 94 171955
2019 Shift worker 11 89 16198
2019 Non-shift worker 7 93 162808
2018 Shift worker 13 87 14048
2018 Non-shift worker 7 93 146232

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 1383
2020 Non-shift worker 34 66 10810
2019 Shift worker 42 58 1581
2019 Non-shift worker 37 63 11189
2018 Shift worker 40 60 1414
2018 Non-shift worker 36 64 10315

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 75 25 1383
2020 Non-shift worker 77 23 10810
2019 Shift worker 75 25 1581
2019 Non-shift worker 76 24 11189
2018 Shift worker 76 24 1431
2018 Non-shift worker 77 23 10317

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1383
2020 Non-shift worker 5 95 10810
2019 Shift worker 4 96 1581
2019 Non-shift worker 4 96 11189
2018 Shift worker 4 96 1408
2018 Non-shift worker 4 96 10312

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 1383
2020 Non-shift worker 1 99 10810
2019 Shift worker 14 86 1581
2019 Non-shift worker 1 99 11189
2018 Shift worker 15 85 1407
2018 Non-shift worker 1 99 10313

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 1383
2020 Non-shift worker 8 92 10810
2019 Shift worker 9 91 1581
2019 Non-shift worker 8 92 11189
2018 Shift worker 8 92 1408
2018 Non-shift worker 7 93 10313

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 1383
2020 Non-shift worker 7 93 10810
2019 Shift worker 16 84 1581
2019 Non-shift worker 7 93 11189
2018 Shift worker 16 84 1411
2018 Non-shift worker 7 93 10313

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 1383
2020 Non-shift worker 9 91 10810
2019 Shift worker 7 93 1581
2019 Non-shift worker 9 91 11189
2018 Shift worker 9 91 1407
2018 Non-shift worker 8 92 10314

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 1383
2020 Non-shift worker 27 73 10808
2019 Shift worker 32 68 1560
2019 Non-shift worker 25 75 11036
2018 Shift worker 30 70 1405
2018 Non-shift worker 24 76 10310

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 1383
2020 Non-shift worker 20 80 10808
2019 Shift worker 23 77 1560
2019 Non-shift worker 19 81 11036
2018 Shift worker 24 76 1406
2018 Non-shift worker 19 81 10309

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 1383
2020 Non-shift worker 16 84 10808
2019 Shift worker 21 79 1560
2019 Non-shift worker 14 86 11036
2018 Shift worker 21 79 1403
2018 Non-shift worker 13 87 10308

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 1383
2020 Non-shift worker 5 95 10808
2019 Shift worker 9 91 1560
2019 Non-shift worker 6 94 11036
2018 Shift worker 10 90 1402
2018 Non-shift worker 6 94 10307

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 1383
2020 Non-shift worker 27 73 10808
2019 Shift worker 24 76 1560
2019 Non-shift worker 29 71 11036
2018 Shift worker 20 80 1403
2018 Non-shift worker 27 73 10308

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 1383
2020 Non-shift worker 26 74 10808
2019 Shift worker 35 65 1560
2019 Non-shift worker 28 72 11036
2018 Shift worker 36 64 1408
2018 Non-shift worker 27 73 10308

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 1383
2020 Non-shift worker 4 96 10808
2019 Shift worker 6 94 1560
2019 Non-shift worker 4 96 11036
2018 Shift worker 7 93 1400
2018 Non-shift worker 3 97 10308

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 1383
2020 Non-shift worker 2 98 10808
2019 Shift worker 3 97 1560
2019 Non-shift worker 2 98 11036
2018 Shift worker 3 97 1400
2018 Non-shift worker 2 98 10307

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 1383
2020 Non-shift worker 8 92 10808
2019 Shift worker 10 90 1560
2019 Non-shift worker 7 93 11036
2018 Shift worker 11 89 1402
2018 Non-shift worker 7 93 10308

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 1383
2020 Non-shift worker 18 82 10808
2019 Shift worker 18 82 1560
2019 Non-shift worker 15 85 11036
2018 Shift worker 18 82 1403
2018 Non-shift worker 14 86 10309

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 1383
2020 Non-shift worker 1 99 10808
2019 Shift worker 2 98 1560
2019 Non-shift worker 1 99 11036
2018 Shift worker 2 98 1400
2018 Non-shift worker 1 99 10307

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 1383
2020 Non-shift worker 17 83 10808
2019 Shift worker 16 84 1560
2019 Non-shift worker 18 82 11036
2018 Shift worker 17 83 1409
2018 Non-shift worker 17 83 10307

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 1383
2020 Non-shift worker 0 100 10808
2019 Shift worker 1 99 1560
2019 Non-shift worker 0 100 11036
2018 Shift worker 1 99 1401
2018 Non-shift worker 0 100 10307

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 1383
2020 Non-shift worker 18 82 10808
2019 Shift worker 17 83 1560
2019 Non-shift worker 19 81 11036
2018 Shift worker 17 83 1408
2018 Non-shift worker 19 81 10313

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 27 73 1383
2020 Non-shift worker 30 70 10810
2019 Shift worker 28 72 1556
2019 Non-shift worker 30 70 10953
2018 Shift worker 27 73 1421
2018 Non-shift worker 30 70 10325

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 1383
2020 Non-shift worker 14 86 10810
2019 Shift worker 16 84 1556
2019 Non-shift worker 14 86 10953
2018 Shift worker 16 84 1412
2018 Non-shift worker 15 85 10322

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1383
2020 Non-shift worker 5 95 10810
2019 Shift worker 5 95 1556
2019 Non-shift worker 5 95 10953
2018 Shift worker 4 96 1408
2018 Non-shift worker 5 95 10325

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 1383
2020 Non-shift worker 16 84 10810
2019 Shift worker 21 79 1556
2019 Non-shift worker 16 84 10953
2018 Shift worker 22 78 1415
2018 Non-shift worker 16 84 10325

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1383
2020 Non-shift worker 5 95 10810
2019 Shift worker 6 94 1556
2019 Non-shift worker 5 95 10953
2018 Shift worker 5 95 1407
2018 Non-shift worker 4 96 10322

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 1383
2020 Non-shift worker 6 94 10810
2019 Shift worker 8 92 1556
2019 Non-shift worker 5 95 10953
2018 Shift worker 9 91 1408
2018 Non-shift worker 6 94 10323

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 1383
2020 Non-shift worker 8 92 10810
2019 Shift worker 11 89 1556
2019 Non-shift worker 9 91 10953
2018 Shift worker 11 89 1407
2018 Non-shift worker 8 92 10322

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 1383
2020 Non-shift worker 8 92 10810
2019 Shift worker 9 91 1556
2019 Non-shift worker 8 92 10953
2018 Shift worker 8 92 1410
2018 Non-shift worker 9 91 10321

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 48 52 1383
2020 Non-shift worker 48 52 10810
2019 Shift worker 46 54 1556
2019 Non-shift worker 49 51 10953
2018 Shift worker 48 52 1418
2018 Non-shift worker 49 51 10327

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 1286
2020 Non-shift worker 5 95 10163
2019 Shift worker 6 94 1332
2019 Non-shift worker 6 94 9680
2018 Shift worker 6 94 1280
2018 Non-shift worker 5 95 9703

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 1286
2020 Non-shift worker 15 85 10163
2019 Shift worker 13 87 1332
2019 Non-shift worker 15 85 9680
2018 Shift worker 12 88 1280
2018 Non-shift worker 14 86 9701

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 1286
2020 Non-shift worker 4 96 10163
2019 Shift worker 4 96 1332
2019 Non-shift worker 3 97 9680
2018 Shift worker 4 96 1278
2018 Non-shift worker 3 97 9701

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 1286
2020 Non-shift worker 2 98 10163
2019 Shift worker 3 97 1332
2019 Non-shift worker 3 97 9680
2018 Shift worker 2 98 1279
2018 Non-shift worker 2 98 9701

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 1286
2020 Non-shift worker 3 97 10163
2019 Shift worker 2 98 1332
2019 Non-shift worker 3 97 9680
2018 Shift worker 2 98 1280
2018 Non-shift worker 3 97 9701

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 1286
2020 Non-shift worker 4 96 10163
2019 Shift worker 3 97 1332
2019 Non-shift worker 4 96 9680
2018 Shift worker 3 97 1278
2018 Non-shift worker 4 96 9701

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 1286
2020 Non-shift worker 8 92 10163
2019 Shift worker 3 97 1332
2019 Non-shift worker 8 92 9680
2018 Shift worker 3 97 1279
2018 Non-shift worker 7 93 9702

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 1286
2020 Non-shift worker 13 87 10163
2019 Shift worker 12 88 1332
2019 Non-shift worker 11 89 9680
2018 Shift worker 13 87 1281
2018 Non-shift worker 11 89 9702

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 1286
2020 Non-shift worker 11 89 10163
2019 Shift worker 10 90 1332
2019 Non-shift worker 10 90 9680
2018 Shift worker 12 88 1282
2018 Non-shift worker 10 90 9703

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 1286
2020 Non-shift worker 28 72 10163
2019 Shift worker 30 70 1332
2019 Non-shift worker 26 74 9680
2018 Shift worker 29 71 1284
2018 Non-shift worker 27 73 9703

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 1286
2020 Non-shift worker 9 91 10163
2019 Shift worker 10 90 1332
2019 Non-shift worker 8 92 9680
2018 Shift worker 11 89 1280
2018 Non-shift worker 9 91 9703

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 1286
2020 Non-shift worker 46 54 10163
2019 Shift worker 47 53 1332
2019 Non-shift worker 44 56 9680
2018 Shift worker 44 56 1292
2018 Non-shift worker 45 55 9706

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 1286
2020 Non-shift worker 2 98 10163
2019 Shift worker 3 97 1332
2019 Non-shift worker 2 98 9680
2018 Shift worker 3 97 1279
2018 Non-shift worker 2 98 9701

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 64 36 1286
2020 Non-shift worker 63 37 10163
2019 Shift worker 64 36 1332
2019 Non-shift worker 62 38 9680
2018 Shift worker 66 34 1294
2018 Non-shift worker 63 37 9707

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 1286
2020 Non-shift worker 4 96 10163
2019 Shift worker 4 96 1332
2019 Non-shift worker 3 97 9680
2018 Shift worker 4 96 1280
2018 Non-shift worker 4 96 9701

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 1286
2020 Non-shift worker 13 87 10163
2019 Shift worker 10 90 1332
2019 Non-shift worker 11 89 9680
2018 Shift worker 14 86 1280
2018 Non-shift worker 13 87 9699

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 18 20 7 8 21 5 53 20 15512
2020 Non-shift worker 22 17 18 4 3 30 6 61 11 171728
2019 Shift worker 20 17 21 7 9 19 6 51 21 16179
2019 Non-shift worker 20 16 21 4 4 28 7 56 12 162801
2018 Shift worker 18 19 25 7 10 17 4 47 21 14028
2018 Non-shift worker 18 18 23 4 4 28 5 54 11 146115
2017 Shift worker 17 20 22 6 8 21 6 51 20 16046
2017 Non-shift worker 17 18 20 3 3 31 7 57 11 157370
2014 Shift worker 15 21 23 6 7 22 6 49 18 17556
2014 Non-shift worker 17 18 21 3 3 32 7 56 10 162527

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 26 18 7 8 9 1 64 17 15501
2020 Non-shift worker 37 30 16 4 3 9 1 75 8 171859
2019 Shift worker 31 26 18 7 8 8 2 63 17 16166
2019 Non-shift worker 36 29 17 4 3 10 1 73 8 162735
2018 Shift worker 26 28 21 7 9 7 1 59 18 13990
2018 Non-shift worker 31 31 19 4 3 10 1 70 8 146133
2017 Shift worker 26 29 19 7 8 10 2 61 17 16029
2017 Non-shift worker 31 31 17 4 3 12 2 73 8 157180
2014 Shift worker 23 30 21 7 6 11 1 61 15 17550
2014 Non-shift worker 29 30 18 4 3 15 2 71 8 162446

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 15384
2020 Non-shift worker 9 91 171267

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 15425
2020 Non-shift worker 13 87 171490
2019 Shift worker 18 82 16190
2019 Non-shift worker 16 84 162976
2017 Shift worker 19 81 16024
2017 Non-shift worker 17 83 157295
2014 Shift worker 17 83 17519
2014 Non-shift worker 15 85 162237

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 2202
2020 Non-shift worker 51 49 21824

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 75 25 2202
2020 Non-shift worker 80 20 21825
2019 Shift worker 76 24 2717
2019 Non-shift worker 82 18 25956
2017 Shift worker 73 27 3033
2017 Non-shift worker 79 21 26401
2014 Shift worker 73 27 3009
2014 Non-shift worker 79 21 24267

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 32 11 9 5 0 0 75 14 1659
2020 Non-shift worker 49 34 7 7 3 0 0 83 9 17433
2019 Shift worker 40 34 9 10 6 0 1 74 17 2068
2019 Non-shift worker 49 32 6 9 4 0 0 81 13 21108
2017 Shift worker 40 38 7 8 6 0 1 78 14 2267
2017 Non-shift worker 47 35 6 7 4 1 1 83 11 20822
2014 Shift worker 40 36 8 10 6 0 0 77 16 2217
2014 Non-shift worker 51 32 6 7 3 0 0 84 11 19133

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 13 9 7 3 4 69 18 15505
2020 Non-shift worker 50 30 8 5 2 2 3 84 7 171968
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 26 15 13 15 4 0 55 29 15481
2020 Non-shift worker 36 33 14 9 5 3 0 72 14 171546

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 13 14 10 1 0 62 25 15541
2020 Non-shift worker 40 40 10 8 2 0 0 80 10 172222

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 31 15 14 11 1 0 61 25 15465
2020 Non-shift worker 39 37 11 8 3 1 0 77 11 171501

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 34 17 10 7 1 1 65 18 15425
2020 Non-shift worker 36 37 17 6 2 1 1 75 8 170934

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 32 16 8 7 2 2 68 16 15461
2020 Non-shift worker 46 34 12 4 2 1 1 82 6 171594

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 18 9 1 2 10 5 86 4 15497
2020 Non-shift worker 66 18 5 1 1 7 3 93 2 171777

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 32 13 9 8 2 1 68 18 15454
2020 Non-shift worker 52 33 8 4 1 2 0 86 6 171481

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 30 11 10 10 1 0 69 20 15467
2020 Non-shift worker 51 29 8 6 4 1 0 81 11 171403

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 27 12 11 13 1 1 63 24 15482
2020 Non-shift worker 54 28 8 5 3 1 0 84 8 171696

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 1612
2020 Non-shift worker 93 7 43002

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 32 20 22 11 0 1 47 33 897
2020 Non-shift worker 20 35 18 18 8 0 0 56 26 40684

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 36 15 10 7 2 0 67 17 15523
2020 Non-shift worker 42 39 11 5 2 1 0 82 7 171892
2019 Shift worker 23 36 18 12 8 3 0 61 20 16182
2019 Non-shift worker 32 40 14 7 3 2 0 75 11 162619
2018 Shift worker 21 37 18 12 10 3 0 59 23 14047
2018 Non-shift worker 30 41 15 7 4 2 0 73 11 146161
2017 Shift worker 16 36 19 13 11 4 1 55 25 16032
2017 Non-shift worker 26 41 16 8 5 4 0 69 14 157312

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 26 13 13 15 2 1 57 29 15499
2020 Non-shift worker 40 29 11 11 8 1 0 70 19 171692

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 26 17 7 8 5 1 66 16 15451
2020 Non-shift worker 50 27 12 4 3 3 1 80 7 171238

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 26 16 13 17 2 0 52 31 15522
2020 Non-shift worker 35 34 15 9 5 1 0 70 15 172004
2019 Shift worker 20 27 18 15 19 2 0 47 35 16228
2019 Non-shift worker 26 36 17 12 8 2 0 62 20 162896
2018 Shift worker 17 27 17 16 21 1 0 45 38 14055
2018 Non-shift worker 23 36 18 13 8 2 0 61 21 146388
2017 Shift worker 14 29 17 16 22 2 0 44 39 16047
2017 Non-shift worker 18 38 17 14 9 2 0 58 24 157352

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 40 18 18 9 1 1 54 28 1614
2020 Non-shift worker 24 48 13 12 3 1 1 73 15 42983
2019 Shift worker 14 39 18 17 11 1 1 54 28 1656
2019 Non-shift worker 21 45 14 12 4 2 2 69 16 39075

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 19 21 15 18 0 1 46 33 15544
2020 Non-shift worker 35 25 18 10 10 0 1 61 21 172141

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 25 21 13 15 0 0 50 29 15508
2020 Non-shift worker 34 28 19 10 8 0 1 63 18 171699
2019 Shift worker 21 23 20 13 22 0 1 44 35 16226
2019 Non-shift worker 25 27 20 12 14 0 1 53 27 162991
2018 Shift worker 16 20 20 15 27 0 1 37 43 14078
2018 Non-shift worker 21 25 22 14 17 0 1 47 31 146367
2017 Shift worker 16 19 19 16 28 1 1 36 45 16052
2017 Non-shift worker 22 24 20 14 18 0 2 48 32 157182

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 30 23 11 7 0 1 59 18 15529
2020 Non-shift worker 20 27 26 16 11 0 0 47 27 172007
2019 Shift worker 29 29 23 10 7 0 1 59 18 16208
2019 Non-shift worker 21 29 25 14 10 0 1 50 25 162912
2018 Shift worker 25 29 26 12 7 0 1 55 19 14052
2018 Non-shift worker 17 26 28 16 11 0 1 44 28 146279
2017 Shift worker 26 29 25 11 8 0 2 55 19 16035
2017 Non-shift worker 18 27 27 16 11 0 1 46 27 157254

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 26 16 6 4 1 4 73 11 15466
2020 Non-shift worker 29 30 21 11 7 0 1 60 19 171604
2019 Shift worker 41 28 16 6 5 1 4 72 12 16119
2019 Non-shift worker 29 31 21 11 7 0 1 61 18 162172
2018 Shift worker 35 29 19 8 5 1 4 67 13 13966
2018 Non-shift worker 23 30 24 13 8 0 2 54 22 145723
2017 Shift worker 35 28 18 8 5 1 6 67 14 15977
2017 Non-shift worker 24 29 22 13 8 0 2 55 22 156940

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 21 19 13 14 1 1 53 27 15484
2020 Non-shift worker 26 25 21 14 12 1 1 52 26 171326
2019 Shift worker 27 21 19 13 19 1 1 49 32 16178
2019 Non-shift worker 24 25 21 15 13 1 1 50 29 162234
2018 Shift worker 22 21 20 15 19 1 2 44 35 14021
2018 Non-shift worker 20 23 23 17 14 1 1 44 32 145793
2017 Shift worker 22 21 21 15 17 1 2 45 33 16026
2017 Non-shift worker 20 23 22 17 14 1 2 45 32 157216

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 22 12 7 7 1 3 73 14 15444
2020 Non-shift worker 47 23 13 7 5 0 4 74 13 171251
2019 Shift worker 47 22 13 7 7 1 3 72 14 16157
2019 Non-shift worker 52 22 11 5 4 0 5 79 9 162327
2018 Shift worker 42 23 16 7 7 1 4 69 15 14004
2018 Non-shift worker 47 23 13 6 4 0 6 75 11 145772
2017 Shift worker 42 24 15 7 6 1 6 71 13 15998
2017 Non-shift worker 44 23 13 6 4 1 10 75 11 156988

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 24 21 12 12 0 1 55 24 15497
2020 Non-shift worker 30 28 21 11 9 0 1 58 21 171741
2019 Shift worker 29 26 21 10 13 0 1 56 23 16199
2019 Non-shift worker 35 29 19 9 7 0 1 65 16 162664
2018 Shift worker 26 24 23 13 14 0 1 50 27 14034
2018 Non-shift worker 31 28 21 11 8 0 1 59 19 146115
2017 Shift worker 24 28 22 13 11 0 1 53 25 16002
2017 Non-shift worker 30 30 21 11 7 0 1 60 18 156815

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 22 18 11 11 1 6 58 23 15505
2020 Non-shift worker 33 24 18 10 9 0 6 60 21 171656

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 26 20 11 8 1 2 59 20 15475
2020 Non-shift worker 34 33 19 8 4 1 1 69 12 171477
2019 Shift worker 30 28 20 10 9 1 1 59 20 16175
2019 Non-shift worker 30 35 20 9 5 1 1 66 14 162542
2018 Shift worker 25 28 23 13 10 1 1 54 23 14026
2018 Non-shift worker 25 34 24 10 6 1 1 60 16 145869
2017 Shift worker 25 27 22 13 10 1 2 54 24 15989
2017 Non-shift worker 27 32 22 11 6 1 2 61 17 156709

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 25 21 12 11 1 1 55 24 15469
2020 Non-shift worker 26 33 22 11 6 1 1 60 18 171382
2019 Shift worker 30 27 19 12 9 1 1 58 22 16163
2019 Non-shift worker 25 33 23 12 7 1 1 58 19 162473
2018 Shift worker 24 27 22 13 11 1 2 52 25 14011
2018 Non-shift worker 21 32 25 14 7 1 1 53 21 145845
2017 Shift worker 26 27 21 13 10 1 2 55 23 15989
2017 Non-shift worker 22 31 23 14 8 1 2 54 22 156738

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 26 19 12 10 1 1 59 22 15474
2020 Non-shift worker 34 32 19 10 5 0 1 66 15 171414
2019 Shift worker 33 27 19 10 9 1 1 60 20 16151
2019 Non-shift worker 31 31 20 10 6 0 1 63 17 162337
2018 Shift worker 27 27 21 12 10 1 1 56 23 13993
2018 Non-shift worker 27 31 22 12 7 0 1 59 19 145727
2017 Shift worker 28 28 20 12 9 1 2 58 22 16004
2017 Non-shift worker 28 31 20 12 7 1 2 60 19 156785

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 24 16 11 12 1 1 61 23 15441
2020 Non-shift worker 46 26 14 7 6 1 1 73 13 171033
2019 Shift worker 36 24 16 10 12 1 1 61 23 16147
2019 Non-shift worker 43 27 15 8 7 0 1 70 15 162266

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 19 9 8 1 1 63 17 15470
2020 Non-shift worker 30 31 22 11 6 0 1 61 17 171606

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 28 20 11 10 0 1 58 22 15485
2020 Non-shift worker 27 31 22 12 7 0 1 59 19 171526
2019 Shift worker 35 29 18 10 7 1 1 65 17 16089
2019 Non-shift worker 33 32 20 10 6 0 1 65 15 161939
2018 Shift worker 29 31 20 11 8 0 1 61 19 13949
2018 Non-shift worker 27 31 23 12 6 0 1 59 18 145342
2017 Shift worker 30 30 20 10 7 1 2 62 18 15962
2017 Non-shift worker 28 31 21 11 6 1 2 61 18 156451

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 26 17 8 7 0 1 68 15 15413
2020 Non-shift worker 49 28 14 5 3 0 1 78 8 170921
2019 Shift worker 44 24 16 7 7 0 1 69 15 16108
2019 Non-shift worker 54 24 12 5 4 0 1 79 9 161984
2018 Shift worker 42 25 17 8 7 0 1 68 15 13960
2018 Non-shift worker 51 24 13 6 4 0 2 77 10 145238
2017 Shift worker 42 25 17 8 6 0 2 69 14 16043
2017 Non-shift worker 53 24 12 5 3 0 2 79 9 157252

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 18 8 6 0 1 68 14 15435
2020 Non-shift worker 32 35 20 8 4 0 0 68 12 171080

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 19 9 4 4 1 4 83 8 15421
2020 Non-shift worker 69 17 6 2 1 1 4 90 4 171018
2019 Shift worker 61 16 8 3 5 1 5 82 9 16116
2019 Non-shift worker 72 12 5 2 2 1 6 91 4 161963
2018 Shift worker 56 19 10 4 5 1 4 79 10 13949
2018 Non-shift worker 68 15 6 2 2 1 5 88 5 145481

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 13 8 5 6 1 2 81 11 15411
2020 Non-shift worker 78 10 4 2 2 1 3 91 5 170929
2019 Shift worker 61 15 9 5 7 1 2 79 12 16176
2019 Non-shift worker 71 12 6 3 4 1 2 86 8 162461
2018 Shift worker 55 16 11 6 8 1 2 74 14 14000
2018 Non-shift worker 68 14 7 4 4 1 3 85 8 145524
2017 Shift worker 58 17 9 6 6 1 3 78 12 16022
2017 Non-shift worker 70 13 6 4 3 1 3 87 7 157251

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 22 10 4 4 0 2 82 8 15400
2020 Non-shift worker 68 19 6 2 2 0 2 89 4 170621
2019 Shift worker 51 27 12 5 4 0 1 79 9 16118
2019 Non-shift worker 57 26 10 3 2 0 1 84 6 162010
2018 Shift worker 46 28 14 6 4 0 1 75 11 14043
2018 Non-shift worker 53 27 11 4 3 0 1 82 7 146032
2017 Shift worker 45 30 13 6 4 0 2 77 10 16021
2017 Non-shift worker 54 27 10 4 2 0 2 84 6 157154

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 18 10 6 8 0 1 76 14 15412
2020 Non-shift worker 67 16 7 4 4 0 1 85 8 171023
2019 Shift worker 53 19 11 7 8 0 1 73 15 16087
2019 Non-shift worker 60 19 9 5 5 0 1 81 10 161768
2018 Shift worker 45 22 14 8 10 0 1 68 19 14005
2018 Non-shift worker 54 22 11 6 5 0 1 77 12 145601
2017 Shift worker 48 22 12 8 8 1 2 72 16 16017
2017 Non-shift worker 58 20 9 6 4 0 2 80 10 157160

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 10 5 1 1 1 22 91 3 15432
2020 Non-shift worker 61 11 4 2 1 0 21 91 3 171307
2019 Shift worker 60 10 5 2 1 1 21 90 4 16024
2019 Non-shift worker 57 12 5 2 1 0 22 90 4 161361
2018 Shift worker 55 11 5 2 1 0 25 88 5 13901
2018 Non-shift worker 51 13 6 2 1 0 27 88 4 144989
2017 Shift worker 54 13 5 2 1 1 25 89 4 16012
2017 Non-shift worker 53 13 5 2 1 0 26 89 4 157035

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 19 9 4 3 1 3 83 7 15514
2020 Non-shift worker 68 18 7 2 1 0 3 90 3 171923
2019 Shift worker 60 19 9 4 3 1 4 83 7 16109
2019 Non-shift worker 67 18 7 2 1 0 5 89 3 161828
2018 Shift worker 54 22 11 4 3 1 5 81 7 13974
2018 Non-shift worker 61 20 8 3 1 0 6 87 4 145390
2017 Shift worker 55 22 10 3 3 1 6 83 6 15948
2017 Non-shift worker 63 19 7 2 1 0 7 89 4 156346

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 17 9 5 6 0 2 79 12 15531
2020 Non-shift worker 69 16 7 3 4 0 2 86 7 171958
2019 Shift worker 60 15 8 5 8 1 2 78 14 16164
2019 Non-shift worker 69 14 6 3 4 0 3 86 8 162385
2018 Shift worker 56 17 9 6 8 0 3 76 15 14039
2018 Non-shift worker 65 15 7 4 5 0 4 84 9 145921
2017 Shift worker 54 18 10 6 8 1 4 75 14 16042
2017 Non-shift worker 62 17 7 4 5 1 4 83 10 157336

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 28 15 5 3 0 1 76 9 15519
2020 Non-shift worker 46 30 15 5 3 0 1 77 8 171967
2019 Shift worker 52 27 13 4 3 0 2 80 7 16119
2019 Non-shift worker 53 27 12 4 2 0 2 82 6 162027
2018 Shift worker 47 29 14 5 3 0 2 77 8 14017
2018 Non-shift worker 48 29 14 4 2 0 2 79 7 145738
2017 Shift worker 47 29 14 4 3 0 3 79 7 16019
2017 Non-shift worker 49 29 12 4 2 0 3 81 6 157046

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 34 23 9 7 0 0 60 17 15519
2020 Non-shift worker 27 41 22 7 3 0 0 68 10 172109

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 30 33 14 7 0 0 46 22 15527
2020 Non-shift worker 14 33 34 13 5 0 0 48 18 172072
2019 Shift worker 17 32 31 13 7 0 0 49 20 16235
2019 Non-shift worker 17 34 33 12 4 0 0 51 16 163173
2018 Shift worker 14 29 34 15 8 0 0 43 23 14091
2018 Non-shift worker 13 32 36 14 5 0 0 45 19 146636
2017 Shift worker 13 27 36 15 9 0 0 40 23 16067
2017 Non-shift worker 12 30 38 14 6 0 0 42 20 157538

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 20 35 21 10 0 0 31 34 15497
2020 Non-shift worker 11 20 38 22 9 0 0 31 31 171496
2019 Shift worker 12 19 35 21 12 0 0 33 31 16110
2019 Non-shift worker 10 18 38 23 11 0 0 34 28 161814
2018 Shift worker 13 20 36 21 11 0 0 32 33 13941
2018 Non-shift worker 10 20 39 22 10 0 0 32 30 144969
2017 Shift worker 10 20 37 20 12 0 1 32 31 15999
2017 Non-shift worker 8 20 40 22 10 0 0 32 28 157014
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 39 25 2 53 47 15568
2020 Non-shift worker 29 51 19 1 64 36 172414

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 4775
2020 Non-shift worker 38 62 48795

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 16 12 8 10 4 12 65 20 15505
2020 Non-shift worker 45 18 12 7 6 2 10 72 14 172088
2019 Shift worker 39 16 13 8 13 2 8 61 24 16108
2019 Non-shift worker 42 18 14 9 10 1 7 65 20 161626
2018 Shift worker 38 15 13 10 15 2 8 58 28 13998
2018 Non-shift worker 42 16 13 9 10 1 8 64 21 146175

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 19 17 19 32 1 4 29 53 4776
2020 Non-shift worker 12 21 16 20 26 1 4 34 48 48769

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 16 17 19 38 1 3 23 60 4774
2020 Non-shift worker 7 16 14 22 36 1 4 25 60 48803
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