2020 Public Service Employee Survey Results for Travellers Policy and Programs

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Canada Border Services Agency 29 46 6 14 5 0 0 75 19 7894
2020 Headquarters 39 46 4 10 2 0 0 85 12 3457
2020 Travellers Branch 39 47 5 8 1 0 0 86 9 282
2020 Travellers Policy and Programs 38 46 3 10 3 0 0 84 13 87

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Canada Border Services Agency 73 19 4 2 2 0 1 92 4 7871
2020 Headquarters 76 17 3 1 1 0 0 94 3 3452
2020 Travellers Branch 77 15 3 2 2 0 0 93 3 282
2020 Travellers Policy and Programs 81 11 3 2 2 1 0 93 4 87

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Canada Border Services Agency 34 38 9 13 6 0 0 72 19 7870
2020 Headquarters 43 36 8 10 2 0 1 80 12 3449
2020 Travellers Branch 43 37 12 6 2 0 0 80 8 280
2020 Travellers Policy and Programs 40 42 13 4 0 0 0 83 4 87

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Canada Border Services Agency 24 37 13 18 8 0 0 61 26 7848
2020 Headquarters 34 37 13 12 3 0 0 72 16 3439
2020 Travellers Branch 37 37 12 12 1 0 1 75 13 280
2020 Travellers Policy and Programs 32 40 11 13 2 1 0 73 16 87

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Canada Border Services Agency 37 35 11 11 6 0 0 73 17 7829
2020 Headquarters 50 33 9 6 2 0 1 84 7 3430
2020 Travellers Branch 51 34 9 5 1 0 0 85 6 282
2020 Travellers Policy and Programs 48 38 9 1 1 1 1 88 3 87

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Canada Border Services Agency 37 30 12 11 10 0 0 67 21 7862
2020 Headquarters 50 29 9 7 5 0 0 79 12 3444
2020 Travellers Branch 49 28 9 7 7 0 0 77 14 282
2020 Travellers Policy and Programs 49 33 7 5 6 0 0 81 11 87

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Canada Border Services Agency 33 37 13 10 7 0 0 70 17 7881
2020 Headquarters 41 38 10 8 4 0 0 78 12 3452
2020 Travellers Branch 37 45 8 6 4 0 0 82 10 278
2020 Travellers Policy and Programs 27 48 15 5 3 1 0 76 8 87

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Canada Border Services Agency 26 32 14 14 13 0 0 59 27 7875
2020 Headquarters 39 34 11 10 5 0 0 73 15 3453
2020 Travellers Branch 45 31 11 8 4 0 0 76 12 282
2020 Travellers Policy and Programs 47 26 11 7 7 0 1 74 15 86

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Canada Border Services Agency 28 39 14 12 6 0 0 68 18 7819
2020 Headquarters 36 40 11 10 4 0 0 75 14 3433
2020 Travellers Branch 33 41 9 13 5 0 0 74 18 280
2020 Travellers Policy and Programs 25 44 12 12 5 1 0 71 18 85

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Canada Border Services Agency 38 37 12 8 5 0 0 75 13 7846
2020 Headquarters 50 35 8 5 2 0 0 85 7 3442
2020 Travellers Branch 47 36 9 4 3 0 0 84 7 281
2020 Travellers Policy and Programs 40 41 8 5 5 1 0 82 10 86

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Canada Border Services Agency 27 33 14 13 13 0 0 59 26 7858
2020 Headquarters 40 34 11 9 6 0 0 74 15 3449
2020 Travellers Branch 42 34 12 7 5 0 0 77 11 282
2020 Travellers Policy and Programs 46 32 9 7 5 1 0 78 12 86

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Canada Border Services Agency 49 32 10 4 3 0 0 82 8 7820
2020 Headquarters 55 32 9 3 2 0 0 86 5 3435
2020 Travellers Branch 52 34 9 2 2 0 0 86 5 281
2020 Travellers Policy and Programs 46 39 10 0 3 1 0 87 3 86

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Canada Border Services Agency 27 34 14 13 11 0 0 62 24 7837
2020 Headquarters 39 37 11 8 4 0 0 76 13 3444
2020 Travellers Branch 40 39 10 8 3 0 0 79 11 280
2020 Travellers Policy and Programs 39 30 15 12 3 1 0 70 15 84

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Canada Border Services Agency 31 31 16 11 11 0 0 62 22 7865
2020 Headquarters 43 33 12 7 4 0 0 77 11 3449
2020 Travellers Branch 45 35 12 4 4 0 0 80 8 282
2020 Travellers Policy and Programs 41 36 13 5 4 1 0 78 9 86

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Canada Border Services Agency 28 38 16 11 7 0 0 67 18 7779
2020 Headquarters 39 38 11 7 3 0 0 78 11 3408
2020 Travellers Branch 39 38 12 7 4 0 0 77 11 282
2020 Travellers Policy and Programs 32 41 16 7 4 1 0 74 10 87

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Canada Border Services Agency 40 37 12 7 4 0 0 77 11 7878
2020 Headquarters 46 37 9 6 3 0 0 82 8 3453
2020 Travellers Branch 41 41 10 4 4 1 0 83 8 281
2020 Travellers Policy and Programs 37 43 11 3 3 2 0 82 6 87

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Canada Border Services Agency 40 33 15 6 4 0 1 74 11 7826
2020 Headquarters 36 33 17 8 6 0 0 69 14 3434
2020 Travellers Branch 37 31 16 11 5 0 0 68 16 280
2020 Travellers Policy and Programs 40 33 15 5 5 1 0 74 11 87

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Canada Border Services Agency 15 26 33 17 7 1 1 25 42 7885
2020 Headquarters 11 24 36 19 8 0 1 28 36 3452
2020 Travellers Branch 15 25 35 15 8 0 1 23 41 282
2020 Travellers Policy and Programs 16 21 28 19 13 1 1 33 38 87

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Canada Border Services Agency 16 21 27 21 12 1 1 35 38 7850
2020 Headquarters 9 18 28 26 16 1 1 43 28 3442
2020 Travellers Branch 13 19 31 21 15 1 0 36 32 283
2020 Travellers Policy and Programs 15 18 29 18 17 3 0 37 34 87

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Canada Border Services Agency 20 24 29 16 8 1 2 25 45 7845
2020 Headquarters 16 24 31 17 10 1 2 27 41 3440
2020 Travellers Branch 21 26 30 14 8 0 0 22 48 280
2020 Travellers Policy and Programs 26 24 31 14 5 0 0 19 50 86

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Canada Border Services Agency 9 13 29 30 16 1 3 47 23 7857
2020 Headquarters 12 17 30 26 14 1 1 40 29 3448
2020 Travellers Branch 16 22 31 21 10 1 0 31 38 282
2020 Travellers Policy and Programs 19 22 28 19 11 1 0 30 42 87

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Canada Border Services Agency 18 21 28 19 12 1 2 32 40 7869
2020 Headquarters 15 20 28 21 14 1 2 35 36 3448
2020 Travellers Branch 18 20 30 18 12 2 0 31 39 283
2020 Travellers Policy and Programs 19 24 20 19 11 6 0 32 46 87

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Canada Border Services Agency 12 16 27 25 15 3 2 43 29 7837
2020 Headquarters 8 15 27 27 17 3 3 47 25 3437
2020 Travellers Branch 9 14 28 28 17 2 2 47 24 282
2020 Travellers Policy and Programs 13 13 25 28 13 4 5 44 28 87

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Canada Border Services Agency 19 23 29 17 9 2 2 26 44 7848
2020 Headquarters 14 22 32 19 10 2 2 30 37 3441
2020 Travellers Branch 17 26 29 17 10 1 0 27 44 282
2020 Travellers Policy and Programs 20 24 29 20 6 1 0 27 44 87

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Canada Border Services Agency 14 21 34 21 9 0 1 30 36 7881
2020 Headquarters 7 17 36 26 12 0 1 38 25 3454
2020 Travellers Branch 7 18 40 26 8 0 0 35 25 282
2020 Travellers Policy and Programs 7 19 39 27 8 0 0 35 26 86
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Canada Border Services Agency 23 28 18 12 11 5 3 55 25 7874
2020 Headquarters 33 28 17 8 5 6 5 68 14 3448
2020 Travellers Branch 32 29 15 7 3 8 6 71 12 282
2020 Travellers Policy and Programs 28 33 12 6 0 8 13 77 8 87

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Canada Border Services Agency 39 28 10 12 10 1 0 68 22 7845
2020 Headquarters 55 25 8 8 4 1 0 80 12 3442
2020 Travellers Branch 58 21 10 8 3 2 0 80 10 282
2020 Travellers Policy and Programs 61 23 4 8 0 4 0 87 9 87

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Canada Border Services Agency 44 33 9 9 5 0 0 77 14 7845
2020 Headquarters 61 27 6 5 1 0 0 88 6 3441
2020 Travellers Branch 62 28 4 4 1 1 0 91 5 281
2020 Travellers Policy and Programs 63 31 3 2 0 2 0 96 2 86

Question 22. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Canada Border Services Agency 37 37 14 7 4 1 0 75 11 7811
2020 Headquarters 52 32 9 4 2 1 0 85 6 3427
2020 Travellers Branch 53 31 8 5 2 1 0 85 7 278
2020 Travellers Policy and Programs 47 34 5 9 1 4 0 84 11 86

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Canada Border Services Agency 44 26 12 5 6 4 2 75 12 7871
2020 Headquarters 55 22 9 3 3 6 2 84 7 3451
2020 Travellers Branch 60 19 7 3 2 6 2 86 6 282
2020 Travellers Policy and Programs 63 18 5 2 3 7 1 88 6 87
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Canada Border Services Agency 42 25 16 6 5 1 4 71 12 7870
2020 Headquarters 56 24 11 4 2 1 3 82 6 3446
2020 Travellers Branch 57 22 9 5 3 1 3 82 8 282
2020 Travellers Policy and Programs 47 28 10 9 0 1 4 80 10 87

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Canada Border Services Agency 39 29 12 10 8 1 0 69 18 7869
2020 Headquarters 50 27 9 8 5 0 0 78 12 3448
2020 Travellers Branch 53 24 7 8 8 0 0 78 16 282
2020 Travellers Policy and Programs 55 18 9 8 7 1 1 75 16 87

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Canada Border Services Agency 43 24 15 7 9 2 2 69 16 7861
2020 Headquarters 54 21 11 6 5 1 2 78 11 3449
2020 Travellers Branch 55 21 9 6 7 1 1 77 14 282
2020 Travellers Policy and Programs 57 20 8 8 4 1 1 79 12 87

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Canada Border Services Agency 42 30 11 8 7 1 1 73 15 7870
2020 Headquarters 53 27 9 6 4 0 1 81 10 3446
2020 Travellers Branch 50 28 8 5 8 0 1 79 13 281
2020 Travellers Policy and Programs 49 28 6 3 11 1 2 80 14 86

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 188363
2020 Canada Border Services Agency 35 65 7892
2020 Headquarters 39 61 3458
2020 Travellers Branch 36 64 283
2020 Travellers Policy and Programs 32 68 87

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Canada Border Services Agency 43 18 10 5 6 5 13 74 13 7873
2020 Headquarters 60 17 6 2 1 4 9 88 4 3448
2020 Travellers Branch 51 19 5 3 2 8 12 87 7 283
2020 Travellers Policy and Programs 39 27 5 3 1 14 12 89 5 87

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Canada Border Services Agency 48 26 10 7 7 0 1 75 15 7884
2020 Headquarters 61 23 7 5 3 0 0 85 8 3458
2020 Travellers Branch 56 25 5 5 8 1 0 82 13 283
2020 Travellers Policy and Programs 52 27 5 6 7 2 0 81 13 87
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Canada Border Services Agency 27 26 16 11 13 7 0 57 26 7885
2020 Headquarters 38 28 14 7 5 7 0 72 13 3455
2020 Travellers Branch 36 33 14 9 4 5 0 72 13 282
2020 Travellers Policy and Programs 28 32 19 9 4 8 0 65 14 87

Question 32. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Canada Border Services Agency 23 27 16 15 17 2 0 51 32 7868
2020 Headquarters 32 33 16 11 7 2 0 66 18 3444
2020 Travellers Branch 33 34 16 10 6 1 0 68 16 282
2020 Travellers Policy and Programs 26 40 14 12 7 1 0 66 19 87

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Canada Border Services Agency 16 25 18 18 19 4 0 43 38 7858
2020 Headquarters 23 31 18 15 9 5 0 56 25 3443
2020 Travellers Branch 20 35 15 18 9 3 0 57 28 282
2020 Travellers Policy and Programs 14 35 18 23 12 0 0 48 34 86

Question 34. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Canada Border Services Agency 17 28 16 18 19 2 0 45 38 7878
2020 Headquarters 23 33 15 17 9 2 0 58 27 3452
2020 Travellers Branch 21 33 15 20 9 2 0 56 29 281
2020 Travellers Policy and Programs 17 31 15 19 13 4 0 50 34 87

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Canada Border Services Agency 36 20 12 6 7 14 4 69 16 7877
2020 Headquarters 47 27 13 4 2 6 1 79 6 3456
2020 Travellers Branch 46 27 13 6 3 5 0 77 9 282
2020 Travellers Policy and Programs 41 22 20 8 1 7 0 68 10 87
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Canada Border Services Agency 21 39 18 12 8 1 0 61 20 7872
2020 Headquarters 30 44 14 8 3 1 0 75 11 3451
2020 Travellers Branch 31 44 14 9 3 0 0 74 12 282
2020 Travellers Policy and Programs 30 44 12 12 3 0 0 74 14 87

Question 37. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Canada Border Services Agency 13 28 20 23 15 2 0 42 38 7828
2020 Headquarters 18 34 20 18 9 2 0 52 27 3427
2020 Travellers Branch 16 32 20 21 10 1 0 48 32 277
2020 Travellers Policy and Programs 13 30 20 21 15 1 0 43 37 85

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Canada Border Services Agency 27 36 15 11 8 2 1 65 19 7869
2020 Headquarters 33 36 14 8 4 3 1 72 13 3448
2020 Travellers Branch 33 36 16 8 4 1 3 71 12 281
2020 Travellers Policy and Programs 33 35 16 7 6 1 1 70 14 86

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Canada Border Services Agency 24 35 20 11 9 1 0 60 20 7855
2020 Headquarters 32 38 17 8 3 2 0 71 11 3446
2020 Travellers Branch 28 42 17 9 3 1 0 71 12 280
2020 Travellers Policy and Programs 26 39 18 12 3 1 0 66 15 87

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Canada Border Services Agency 18 23 17 16 19 7 2 44 38 7866
2020 Headquarters 23 23 18 13 11 9 3 52 28 3451
2020 Travellers Branch 19 21 18 16 11 11 4 47 32 281
2020 Travellers Policy and Programs 21 18 14 15 14 15 2 48 35 87

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Canada Border Services Agency 18 27 18 17 17 2 0 46 35 7866
2020 Headquarters 25 31 17 15 9 2 0 58 25 3447
2020 Travellers Branch 24 33 16 17 9 1 0 57 26 281
2020 Travellers Policy and Programs 21 35 18 17 7 2 0 57 24 87

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Canada Border Services Agency 17 25 15 17 22 2 2 44 40 7880
2020 Headquarters 25 28 14 15 14 3 2 55 30 3457
2020 Travellers Branch 22 29 15 15 14 2 2 54 30 282
2020 Travellers Policy and Programs 24 36 14 11 13 1 1 61 25 87

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Canada Border Services Agency 45 23 15 7 6 1 4 71 14 7892
2020 Headquarters 52 22 13 6 4 1 3 77 10 3458
2020 Travellers Branch 49 24 13 6 5 0 2 75 12 281
2020 Travellers Policy and Programs 53 22 14 5 3 1 1 77 8 87

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Canada Border Services Agency 36 23 18 10 8 1 3 62 19 7882
2020 Headquarters 47 24 15 6 4 1 3 74 10 3455
2020 Travellers Branch 50 26 13 5 3 0 2 78 9 281
2020 Travellers Policy and Programs 54 24 11 7 1 1 1 80 8 87

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Canada Border Services Agency 67 11 6 4 5 3 4 84 9 7857
2020 Headquarters 76 8 4 3 3 3 4 90 6 3444
2020 Travellers Branch 79 9 3 2 2 2 3 92 4 281
2020 Travellers Policy and Programs 79 9 3 2 1 5 1 94 4 87

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Canada Border Services Agency 67 11 5 3 4 2 8 86 8 7866
2020 Headquarters 75 10 4 2 2 1 7 92 4 3452
2020 Travellers Branch 79 11 4 1 1 1 5 94 2 282
2020 Travellers Policy and Programs 76 12 3 3 0 2 5 94 3 87

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Canada Border Services Agency 17 38 19 14 9 3 0 57 23 7873
2020 Headquarters 25 42 16 9 4 3 0 70 13 3448
2020 Travellers Branch 27 40 17 11 2 4 0 69 13 282
2020 Travellers Policy and Programs 22 34 20 12 5 6 0 60 18 87

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Canada Border Services Agency 27 35 16 12 8 2 0 63 20 7831
2020 Headquarters 36 37 14 8 3 2 0 75 11 3431
2020 Travellers Branch 33 40 13 9 4 1 0 74 13 279
2020 Travellers Policy and Programs 29 40 13 7 8 2 1 71 16 85

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Canada Border Services Agency 31 34 18 7 5 4 1 67 14 7860
2020 Headquarters 38 34 15 5 2 4 0 76 8 3445
2020 Travellers Branch 36 33 18 3 3 6 1 74 7 282
2020 Travellers Policy and Programs 27 36 18 4 4 10 1 71 9 87

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Canada Border Services Agency 30 33 19 7 5 5 1 67 13 7878
2020 Headquarters 35 33 17 6 2 7 1 73 9 3452
2020 Travellers Branch 32 33 19 6 2 5 2 70 9 282
2020 Travellers Policy and Programs 28 30 19 7 3 10 3 66 12 87

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Canada Border Services Agency 37 31 13 7 7 3 2 72 15 7859
2020 Headquarters 45 31 9 5 4 4 2 80 9 3449
2020 Travellers Branch 40 35 9 6 4 4 3 81 10 281
2020 Travellers Policy and Programs 36 37 10 5 6 2 5 78 12 87

Question 49. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Canada Border Services Agency 39 33 12 9 7 0 0 72 16 7855
2020 Headquarters 51 32 9 5 3 0 0 83 7 3442
2020 Travellers Branch 51 32 10 4 2 0 0 83 7 280
2020 Travellers Policy and Programs 44 34 13 7 1 0 0 78 8 87

Question 50. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Canada Border Services Agency 27 30 18 13 11 0 0 57 25 7852
2020 Headquarters 34 32 16 10 6 1 0 66 17 3443
2020 Travellers Branch 35 32 16 10 7 0 0 67 17 280
2020 Travellers Policy and Programs 26 30 20 15 8 0 0 57 23 87

Question 51. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Canada Border Services Agency 26 32 16 14 11 0 0 59 25 7807
2020 Headquarters 36 35 14 10 5 0 0 70 15 3426
2020 Travellers Branch 37 34 15 9 5 0 0 71 14 279
2020 Travellers Policy and Programs 26 41 18 9 6 0 0 66 16 86

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Canada Border Services Agency 28 24 18 14 12 3 0 55 27 7868
2020 Headquarters 35 26 17 12 7 3 0 63 19 3449
2020 Travellers Branch 37 23 18 12 8 2 0 61 20 281
2020 Travellers Policy and Programs 27 22 24 13 12 1 0 50 26 87
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Public Service 24 41 35 188494
2020 Canada Border Services Agency 26 38 36 7899
2020 Headquarters 29 35 36 3464
2020 Travellers Branch 34 32 34 283
2020 Travellers Policy and Programs 38 28 33 87

Question 54. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Canada Border Services Agency 19 36 29 5 5 6 2063
2020 Headquarters 14 39 33 3 5 6 1009
2020 Travellers Branch 13 54 23 4 0 5 101
2020 Travellers Policy and Programs 5 53 32 3 0 5 35
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 188242
2020 Canada Border Services Agency 16 84 7888
2020 Headquarters 10 90 3459
2020 Travellers Branch 9 91 283
2020 Travellers Policy and Programs 10 90 87

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 18665
2020 Canada Border Services Agency 53 47 1209
2020 Headquarters 53 47 334
2020 Travellers Branch 50 50 22

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 62 38 18665
2020 Canada Border Services Agency 66 34 1209
2020 Headquarters 62 38 334
2020 Travellers Branch 75 25 22

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Canada Border Services Agency 10 90 1209
2020 Headquarters 10 90 334

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 18665
2020 Canada Border Services Agency 5 95 1209

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 18665
2020 Canada Border Services Agency 4 96 1209
2020 Headquarters 4 96 334

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Canada Border Services Agency 16 84 1209
2020 Headquarters 6 94 334

Question 56g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 18665
2020 Canada Border Services Agency 2 98 1209
2020 Headquarters 2 98 334
2020 Travellers Branch 0 100 22

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 18664
2020 Canada Border Services Agency 41 59 1209
2020 Headquarters 35 65 334
2020 Travellers Branch 29 71 22

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 41 59 18664
2020 Canada Border Services Agency 37 63 1209
2020 Headquarters 36 64 334
2020 Travellers Branch 42 58 22

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 47 53 18664
2020 Canada Border Services Agency 52 48 1209
2020 Headquarters 50 50 334
2020 Travellers Branch 38 62 22

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 43 57 18664
2020 Canada Border Services Agency 43 57 1209
2020 Headquarters 42 58 334
2020 Travellers Branch 38 62 22

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 33 67 18664
2020 Canada Border Services Agency 33 67 1209
2020 Headquarters 32 68 334

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 54 46 18664
2020 Canada Border Services Agency 56 44 1209
2020 Headquarters 52 48 334
2020 Travellers Branch 38 62 22

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 38 62 18664
2020 Canada Border Services Agency 41 59 1209
2020 Headquarters 37 63 334
2020 Travellers Branch 42 58 22

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 18664
2020 Canada Border Services Agency 2 98 1209
2020 Headquarters 3 97 334
2020 Travellers Branch 0 100 22

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18664
2020 Canada Border Services Agency 10 90 1209
2020 Headquarters 8 92 334

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18664
2020 Canada Border Services Agency 14 86 1209
2020 Headquarters 13 87 334

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 52 48 18664
2020 Canada Border Services Agency 56 44 1209
2020 Headquarters 50 50 334
2020 Travellers Branch 67 33 22

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 25 75 18664
2020 Canada Border Services Agency 29 71 1209
2020 Headquarters 26 74 334

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 18664
2020 Canada Border Services Agency 17 83 1209
2020 Headquarters 13 87 334

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 51 49 18666
2020 Canada Border Services Agency 47 53 1209
2020 Headquarters 52 48 334
2020 Travellers Branch 42 58 22

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Canada Border Services Agency 26 74 1209
2020 Headquarters 27 73 334
2020 Travellers Branch 25 75 22

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 18666
2020 Canada Border Services Agency 5 95 1209
2020 Headquarters 8 92 334

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 18666
2020 Canada Border Services Agency 21 79 1209
2020 Headquarters 14 86 334

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Canada Border Services Agency 9 91 1209
2020 Headquarters 11 89 334

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18666
2020 Canada Border Services Agency 12 88 1209
2020 Headquarters 10 90 334
2020 Travellers Branch 21 79 22

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18666
2020 Canada Border Services Agency 13 87 1209
2020 Headquarters 12 88 334

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Canada Border Services Agency 10 90 1209
2020 Headquarters 11 89 334

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Canada Border Services Agency 29 71 1209
2020 Headquarters 29 71 334
2020 Travellers Branch 33 67 22

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 17329
2020 Canada Border Services Agency 7 93 1072
2020 Headquarters 8 92 304

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 17329
2020 Canada Border Services Agency 15 85 1072
2020 Headquarters 16 84 304

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Canada Border Services Agency 8 92 1072
2020 Headquarters 9 91 304

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 17329
2020 Canada Border Services Agency 4 96 1072
2020 Headquarters 5 95 304

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Canada Border Services Agency 7 93 1072
2020 Headquarters 11 89 304

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 17329
2020 Canada Border Services Agency 6 94 1072
2020 Headquarters 9 91 304
2020 Travellers Branch 0 100 17

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Canada Border Services Agency 8 92 1072
2020 Headquarters 14 86 304

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 17329
2020 Canada Border Services Agency 12 88 1072
2020 Headquarters 13 87 304
2020 Travellers Branch 0 100 17

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Canada Border Services Agency 14 86 1072
2020 Headquarters 18 82 304

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 32 68 17329
2020 Canada Border Services Agency 38 62 1072
2020 Headquarters 37 63 304
2020 Travellers Branch 47 53 17

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Canada Border Services Agency 11 89 1072
2020 Headquarters 13 87 304
2020 Travellers Branch 0 100 17

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 49 51 17329
2020 Canada Border Services Agency 55 45 1072
2020 Headquarters 52 48 304
2020 Travellers Branch 53 47 17

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 17329
2020 Canada Border Services Agency 2 98 1072
2020 Headquarters 3 97 304
2020 Travellers Branch 0 100 17

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 57 43 17329
2020 Canada Border Services Agency 64 36 1072
2020 Headquarters 56 44 304
2020 Travellers Branch 58 42 17

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 17329
2020 Canada Border Services Agency 4 96 1072
2020 Headquarters 3 97 304
2020 Travellers Branch 0 100 17

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Canada Border Services Agency 13 87 1072
2020 Headquarters 13 87 304

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Canada Border Services Agency 14 17 19 11 13 20 6 42 33 7880
2020 Headquarters 17 17 18 8 7 26 8 51 22 3455
2020 Travellers Branch 14 18 14 10 6 30 8 52 26 283
2020 Travellers Policy and Programs 9 13 17 10 6 36 9 41 29 87

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Canada Border Services Agency 23 27 20 11 11 7 1 54 24 7876
2020 Headquarters 30 27 19 8 5 10 1 64 15 3453
2020 Travellers Branch 29 28 19 9 5 9 2 64 15 282
2020 Travellers Policy and Programs 24 25 21 8 6 12 3 58 17 87
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 188014
2020 Canada Border Services Agency 11 89 7877
2020 Headquarters 6 94 3457
2020 Travellers Branch 6 94 283
2020 Travellers Policy and Programs 9 91 87

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 36 64 12247
2020 Canada Border Services Agency 38 62 834
2020 Headquarters 40 60 218
2020 Travellers Branch 35 65 17

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 77 23 12247
2020 Canada Border Services Agency 80 20 834
2020 Headquarters 77 23 218

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Border Services Agency 4 96 834
2020 Headquarters 5 95 218
2020 Travellers Branch 0 100 17

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 12247
2020 Canada Border Services Agency 4 96 834
2020 Headquarters 2 98 218
2020 Travellers Branch 0 100 17

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Canada Border Services Agency 6 94 834
2020 Headquarters 8 92 218

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Canada Border Services Agency 15 85 834
2020 Headquarters 6 94 218
2020 Travellers Branch 0 100 17

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Border Services Agency 8 92 834
2020 Headquarters 11 89 218
2020 Travellers Branch 0 100 17

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 12245
2020 Canada Border Services Agency 28 72 834
2020 Headquarters 32 68 218
2020 Travellers Branch 35 65 17

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 12245
2020 Canada Border Services Agency 17 83 834
2020 Headquarters 20 80 218

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12245
2020 Canada Border Services Agency 16 84 834
2020 Headquarters 18 82 218
2020 Travellers Branch 29 71 17

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12245
2020 Canada Border Services Agency 8 92 834
2020 Headquarters 6 94 218

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 26 74 12245
2020 Canada Border Services Agency 25 75 834
2020 Headquarters 27 73 218

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 12245
2020 Canada Border Services Agency 32 68 834
2020 Headquarters 31 69 218

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 12245
2020 Canada Border Services Agency 5 95 834
2020 Headquarters 4 96 218
2020 Travellers Branch 0 100 17

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 12245
2020 Canada Border Services Agency 2 98 834
2020 Headquarters 2 98 218
2020 Travellers Branch 0 100 17

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12245
2020 Canada Border Services Agency 12 88 834
2020 Headquarters 12 88 218

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Canada Border Services Agency 27 73 834
2020 Headquarters 21 79 218

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 1 99 12245
2020 Canada Border Services Agency 1 99 834
2020 Travellers Branch 0 100 17

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 12245
2020 Canada Border Services Agency 19 81 834
2020 Headquarters 17 83 218

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 0 100 12245
2020 Headquarters 0 100 218
2020 Travellers Branch 0 100 17

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Canada Border Services Agency 15 85 834
2020 Headquarters 18 82 218

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 30 70 12247
2020 Canada Border Services Agency 27 73 834
2020 Headquarters 27 73 218
2020 Travellers Branch 29 71 17

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 12247
2020 Canada Border Services Agency 12 88 834
2020 Headquarters 10 90 218

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Border Services Agency 4 96 834
2020 Headquarters 5 95 218

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12247
2020 Canada Border Services Agency 18 82 834
2020 Headquarters 14 86 218

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Border Services Agency 4 96 834
2020 Headquarters 5 95 218

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12247
2020 Canada Border Services Agency 10 90 834
2020 Headquarters 8 92 218

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Border Services Agency 9 91 834
2020 Headquarters 10 90 218

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Border Services Agency 8 92 834
2020 Headquarters 8 92 218
2020 Travellers Branch 0 100 17

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 12247
2020 Canada Border Services Agency 50 50 834
2020 Headquarters 54 46 218
2020 Travellers Branch 41 59 17

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 11497
2020 Canada Border Services Agency 4 96 750

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 15 85 11497
2020 Canada Border Services Agency 13 87 750
2020 Headquarters 16 84 201

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Border Services Agency 3 97 750
2020 Headquarters 3 97 201

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Canada Border Services Agency 1 99 750

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Canada Border Services Agency 1 99 750

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Border Services Agency 3 97 750
2020 Headquarters 4 96 201

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 11497
2020 Canada Border Services Agency 4 96 750
2020 Headquarters 10 90 201

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Canada Border Services Agency 11 89 750
2020 Headquarters 14 86 201

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 11497
2020 Canada Border Services Agency 10 90 750
2020 Headquarters 13 87 201

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 11497
2020 Canada Border Services Agency 33 67 750
2020 Headquarters 33 67 201

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 11497
2020 Canada Border Services Agency 11 89 750
2020 Headquarters 16 84 201

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 46 54 11497
2020 Canada Border Services Agency 51 49 750
2020 Headquarters 49 51 201

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 11497
2020 Canada Border Services Agency 1 99 750
2020 Headquarters 3 97 201

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 63 37 11497
2020 Canada Border Services Agency 67 33 750
2020 Headquarters 67 33 201

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Border Services Agency 4 96 750
2020 Headquarters 4 96 201

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Canada Border Services Agency 12 88 750
2020 Headquarters 10 90 201

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Canada Border Services Agency 16 18 23 7 9 23 5 47 22 7878
2020 Headquarters 19 17 21 5 4 28 7 55 13 3454
2020 Travellers Branch 17 17 17 6 3 32 7 57 15 283
2020 Travellers Policy and Programs 13 14 21 5 4 36 6 47 16 87

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Canada Border Services Agency 24 28 21 8 8 9 1 59 18 7868
2020 Headquarters 30 29 19 6 3 11 1 67 10 3454
2020 Travellers Branch 28 32 19 5 3 12 1 69 10 283
2020 Travellers Policy and Programs 24 29 21 5 4 15 2 63 11 87

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
2020 Canada Border Services Agency 2 5 15 17 48 10 2 9 73 230
2020 Headquarters 5 1 19 14 44 16 2 7 70 72
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Canada Border Services Agency 23 21 19 15 20 0 1 45 35 7891
2020 Headquarters 39 23 16 10 11 0 2 63 21 3456
2020 Travellers Branch 37 19 16 15 12 0 2 57 27 283
2020 Travellers Policy and Programs 42 20 10 19 7 0 2 63 26 87

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Canada Border Services Agency 30 28 21 11 10 0 1 57 21 7875
2020 Headquarters 32 28 19 11 9 0 1 60 20 3448
2020 Travellers Branch 30 28 22 11 8 0 1 58 20 281
2020 Travellers Policy and Programs 35 29 9 9 18 0 0 64 27 86

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Canada Border Services Agency 23 28 25 14 11 0 1 51 25 7888
2020 Headquarters 19 27 26 15 12 0 0 46 28 3459
2020 Travellers Branch 17 30 23 15 15 0 0 48 30 283
2020 Travellers Policy and Programs 20 32 19 11 19 0 0 52 30 87

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Canada Border Services Agency 32 29 19 10 7 0 2 63 18 7863
2020 Headquarters 26 29 21 13 10 0 1 56 23 3452
2020 Travellers Branch 20 31 18 17 14 0 0 51 32 283
2020 Travellers Policy and Programs 22 32 11 18 17 0 0 54 35 87

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Canada Border Services Agency 24 24 20 16 14 0 1 48 31 7857
2020 Headquarters 23 26 21 17 12 1 1 50 29 3439
2020 Travellers Branch 27 23 21 15 12 0 1 51 28 283
2020 Travellers Policy and Programs 33 17 16 16 19 0 0 50 34 87

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Canada Border Services Agency 49 24 12 6 5 0 3 76 11 7852
2020 Headquarters 46 24 13 8 6 0 3 72 14 3441
2020 Travellers Branch 42 26 10 11 6 0 5 72 18 281
2020 Travellers Policy and Programs 47 25 8 5 5 0 9 79 12 86

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Canada Border Services Agency 26 26 22 13 13 0 1 52 26 7873
2020 Headquarters 29 26 21 12 11 0 0 56 23 3454
2020 Travellers Branch 28 25 20 16 10 0 0 53 27 281
2020 Travellers Policy and Programs 34 30 22 4 9 0 0 65 14 86

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Canada Border Services Agency 28 21 18 12 15 0 6 52 29 7864
2020 Headquarters 33 20 18 11 11 0 6 57 24 3447
2020 Travellers Branch 28 20 16 12 16 0 7 53 30 282
2020 Travellers Policy and Programs 35 20 13 13 12 0 6 59 27 87

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Canada Border Services Agency 28 29 21 11 8 1 1 59 20 7841
2020 Headquarters 35 32 19 9 4 0 1 68 13 3435
2020 Travellers Branch 32 35 19 10 3 0 1 67 13 280
2020 Travellers Policy and Programs 29 39 24 7 1 0 0 68 8 85

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Canada Border Services Agency 22 28 23 15 11 0 1 51 26 7850
2020 Headquarters 25 32 22 13 6 0 1 58 20 3434
2020 Travellers Branch 21 31 26 13 8 0 1 53 21 281
2020 Travellers Policy and Programs 25 32 25 11 7 0 0 57 18 87

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Canada Border Services Agency 27 29 21 13 10 0 1 56 23 7848
2020 Headquarters 31 30 20 11 6 0 1 62 17 3439
2020 Travellers Branch 28 28 23 12 9 0 1 56 20 281
2020 Travellers Policy and Programs 31 24 26 11 8 0 0 55 19 87

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Canada Border Services Agency 36 25 16 11 12 0 1 61 23 7844
2020 Headquarters 46 25 14 7 6 0 1 72 14 3438
2020 Travellers Branch 47 28 13 8 4 0 1 75 13 282
2020 Travellers Policy and Programs 44 31 17 2 6 0 0 75 8 87

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Canada Border Services Agency 31 30 21 10 7 0 1 61 18 7852
2020 Headquarters 31 32 21 10 6 0 1 63 16 3441
2020 Travellers Branch 28 35 19 9 8 0 1 63 17 279
2020 Travellers Policy and Programs 23 36 24 9 7 0 1 59 16 87

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Canada Border Services Agency 23 29 22 13 12 0 1 52 26 7850
2020 Headquarters 29 34 21 10 5 0 1 63 15 3435
2020 Travellers Branch 28 32 24 10 6 0 1 59 17 282
2020 Travellers Policy and Programs 28 35 24 7 5 0 1 64 12 87

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Canada Border Services Agency 45 27 15 7 6 0 1 72 12 7821
2020 Headquarters 54 24 14 4 3 0 1 79 7 3431
2020 Travellers Branch 53 28 10 4 2 0 1 83 7 280
2020 Travellers Policy and Programs 56 28 7 4 2 1 2 87 6 87

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Canada Border Services Agency 34 32 19 8 6 0 1 66 14 7836
2020 Headquarters 34 36 20 7 3 0 0 70 10 3444
2020 Travellers Branch 32 38 20 8 1 0 0 70 9 281
2020 Travellers Policy and Programs 26 47 20 5 1 0 1 74 6 86

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Canada Border Services Agency 63 17 8 3 4 1 5 85 7 7834
2020 Headquarters 69 16 6 2 1 0 5 90 4 3435
2020 Travellers Branch 73 15 5 2 1 0 3 91 3 280
2020 Travellers Policy and Programs 73 12 7 1 0 0 6 91 1 87

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Canada Border Services Agency 67 13 7 5 5 1 2 83 10 7831
2020 Headquarters 77 10 4 2 3 1 3 91 5 3439
2020 Travellers Branch 82 10 2 2 2 0 2 94 4 282
2020 Travellers Policy and Programs 78 12 3 1 1 1 4 95 3 87

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Canada Border Services Agency 59 23 9 4 3 0 2 84 7 7820
2020 Headquarters 68 19 7 2 1 0 2 89 4 3432
2020 Travellers Branch 73 18 5 1 1 0 2 93 2 280
2020 Travellers Policy and Programs 78 17 3 0 0 0 3 97 0 87

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Canada Border Services Agency 57 18 9 7 7 0 1 76 14 7842
2020 Headquarters 67 16 7 5 4 0 2 84 9 3438
2020 Travellers Branch 66 17 6 5 5 0 1 84 10 282
2020 Travellers Policy and Programs 66 18 8 1 5 0 1 85 7 87

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Canada Border Services Agency 58 11 5 2 1 0 23 90 4 7854
2020 Headquarters 64 12 5 1 1 0 18 92 2 3441
2020 Travellers Branch 65 13 4 1 1 0 15 92 3 279
2020 Travellers Policy and Programs 66 7 4 1 1 0 21 92 3 87

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Canada Border Services Agency 60 21 9 4 2 0 3 84 6 7886
2020 Headquarters 72 16 5 2 1 0 4 92 3 3456
2020 Travellers Branch 76 16 2 1 1 0 4 96 2 283
2020 Travellers Policy and Programs 76 15 3 3 1 0 3 93 4 87

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Canada Border Services Agency 70 16 6 3 3 0 2 88 6 7881
2020 Headquarters 72 14 6 3 2 0 2 89 5 3450
2020 Travellers Branch 69 17 8 2 3 0 2 88 4 282
2020 Travellers Policy and Programs 62 24 8 2 1 0 3 88 3 87

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Canada Border Services Agency 44 30 15 5 3 0 1 76 9 7885
2020 Headquarters 46 29 15 5 3 0 1 76 9 3456
2020 Travellers Branch 45 28 18 4 6 0 0 73 9 282
2020 Travellers Policy and Programs 46 27 16 1 10 0 1 73 12 87

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Canada Border Services Agency 25 38 22 9 6 0 0 63 15 7881
2020 Headquarters 31 41 19 6 3 0 0 72 9 3458
2020 Travellers Branch 29 43 17 7 4 0 0 73 11 282
2020 Travellers Policy and Programs 33 42 19 4 1 0 0 75 5 87

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Canada Border Services Agency 13 32 33 15 7 0 0 45 22 7880
2020 Headquarters 16 34 33 13 5 0 0 49 18 3457
2020 Travellers Branch 14 39 28 13 6 0 0 53 19 283
2020 Travellers Policy and Programs 19 33 27 14 7 0 0 52 21 87

Question 73. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Canada Border Services Agency 13 20 38 21 8 0 0 29 33 7837
2020 Headquarters 12 18 38 22 9 0 0 31 30 3436
2020 Travellers Branch 14 17 41 19 9 0 0 28 31 283
2020 Travellers Policy and Programs 11 15 45 18 12 0 0 29 26 87

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Canada Border Services Agency 30 41 14 9 6 1 0 72 15 7885
2020 Headquarters 36 41 13 6 3 2 0 78 9 3454
2020 Travellers Branch 34 40 14 7 3 1 0 75 10 283
2020 Travellers Policy and Programs 19 37 24 9 7 3 0 58 17 87

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Canada Border Services Agency 25 31 15 13 13 2 0 57 27 7864
2020 Headquarters 34 34 15 10 5 3 0 70 15 3444
2020 Travellers Branch 32 29 17 14 7 2 0 63 21 279
2020 Travellers Policy and Programs 21 27 27 16 5 3 0 50 22 85

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Canada Border Services Agency 31 27 12 14 15 1 0 59 29 7869
2020 Headquarters 41 27 11 11 8 1 0 70 20 3449
2020 Travellers Branch 44 23 11 11 10 1 0 67 21 282
2020 Travellers Policy and Programs 36 31 9 14 7 3 0 69 22 87

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Canada Border Services Agency 39 28 14 7 8 4 1 70 15 7849
2020 Headquarters 51 27 11 5 3 3 0 81 8 3439
2020 Travellers Branch 52 25 11 3 5 3 0 80 9 281
2020 Travellers Policy and Programs 50 23 14 1 6 6 0 78 7 86

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Canada Border Services Agency 25 30 17 14 13 2 0 55 28 7884
2020 Headquarters 35 33 16 10 5 1 0 69 15 3453
2020 Travellers Branch 32 31 18 12 6 1 0 64 18 282
2020 Travellers Policy and Programs 31 29 18 12 7 3 0 62 20 87

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Canada Border Services Agency 26 36 12 16 10 0 0 61 26 7893
2020 Headquarters 38 42 11 7 2 0 0 80 9 3455
2020 Travellers Branch 35 39 9 14 3 0 0 74 17 283
2020 Travellers Policy and Programs 34 35 8 22 1 0 0 69 23 87

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Canada Border Services Agency 25 34 15 15 10 0 0 59 26 7856
2020 Headquarters 34 38 13 10 4 1 0 73 14 3443
2020 Travellers Branch 29 41 12 13 4 0 0 70 17 282
2020 Travellers Policy and Programs 24 39 12 20 5 0 0 63 25 87

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Canada Border Services Agency 28 39 19 9 5 1 1 67 14 7836
2020 Headquarters 33 37 19 7 2 1 1 71 9 3431
2020 Travellers Branch 34 36 20 7 2 0 1 70 10 280
2020 Travellers Policy and Programs 27 33 31 6 1 1 1 61 8 85

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Canada Border Services Agency 34 35 16 7 6 1 1 71 13 7853
2020 Headquarters 45 34 12 4 2 1 1 81 6 3448
2020 Travellers Branch 40 37 13 3 4 1 1 79 8 283
2020 Travellers Policy and Programs 36 34 18 7 5 1 1 71 11 87

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Canada Border Services Agency 61 18 8 1 1 7 3 89 3 7869
2020 Headquarters 69 19 5 1 0 4 1 93 1 3451
2020 Travellers Branch 66 21 7 0 1 4 1 91 1 283
2020 Travellers Policy and Programs 54 25 12 0 1 7 1 85 2 87

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Canada Border Services Agency 39 35 12 7 5 2 0 76 12 7850
2020 Headquarters 48 35 9 5 2 2 0 84 6 3439
2020 Travellers Branch 46 30 11 8 2 2 0 79 10 281
2020 Travellers Policy and Programs 38 29 8 20 2 3 0 69 23 87

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Canada Border Services Agency 40 30 10 10 9 1 0 71 20 7852
2020 Headquarters 52 29 7 7 4 1 0 82 11 3437
2020 Travellers Branch 51 25 10 8 5 0 1 77 13 282
2020 Travellers Policy and Programs 45 31 12 5 4 1 1 78 10 87

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Canada Border Services Agency 38 28 11 10 11 1 0 67 22 7872
2020 Headquarters 55 29 9 4 2 1 0 84 7 3446
2020 Travellers Branch 52 30 10 4 3 1 0 83 6 283
2020 Travellers Policy and Programs 47 30 15 4 1 2 1 80 5 87

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Canada Border Services Agency 20 49 15 12 4 1 0 69 16 1628
2020 Headquarters 23 48 15 10 3 1 1 72 13 852
2020 Travellers Branch 14 53 12 19 1 0 0 67 21 65
2020 Travellers Policy and Programs 10 55 10 20 6 0 0 65 26 14

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 89 11 44722
2020 Canada Border Services Agency 82 18 1627
2020 Headquarters 98 2 853
2020 Travellers Branch 96 4 66
2020 Travellers Policy and Programs 100 0 14

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Canada Border Services Agency 16 34 17 22 10 0 0 50 32 1377
2020 Headquarters 20 35 17 18 8 0 0 56 26 832
2020 Travellers Branch 13 39 13 27 7 0 0 53 34 64
2020 Travellers Policy and Programs 5 35 5 49 6 0 0 40 55 14
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 187153
2020 Canada Border Services Agency 9 91 7855
2020 Headquarters 9 91 3446
2020 Travellers Branch 7 93 280
2020 Travellers Policy and Programs 5 95 86

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 187417
2020 Canada Border Services Agency 16 84 7862
2020 Headquarters 13 87 3444
2020 Travellers Branch 11 89 281
2020 Travellers Policy and Programs 11 89 87

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 50 50 24105
2020 Canada Border Services Agency 50 50 1246
2020 Headquarters 48 52 433
2020 Travellers Branch 55 45 32

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 79 21 24104
2020 Canada Border Services Agency 78 22 1247
2020 Headquarters 80 20 431
2020 Travellers Branch 80 20 32

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Canada Border Services Agency 43 34 8 9 5 1 0 77 14 977
2020 Headquarters 49 28 10 8 4 1 0 78 12 347
2020 Travellers Branch 56 33 7 4 0 0 0 89 4 26

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Canada Border Services Agency 38 30 11 10 6 2 2 72 17 7885
2020 Headquarters 51 30 8 5 2 2 2 85 7 3454
2020 Travellers Branch 53 29 9 5 2 1 2 84 7 283
2020 Travellers Policy and Programs 51 36 4 4 2 3 0 90 6 87
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Canada Border Services Agency 30 44 25 1 59 41 7902
2020 Headquarters 35 47 17 1 57 43 3463
2020 Travellers Branch 37 45 17 1 55 45 283
2020 Travellers Policy and Programs 34 49 16 1 59 41 87

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 37 63 53712
2020 Canada Border Services Agency 53 47 2374
2020 Headquarters 49 51 1189
2020 Travellers Branch 48 52 101
2020 Travellers Policy and Programs 43 57 29

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Canada Border Services Agency 9 21 16 22 28 1 3 31 52 2374
2020 Headquarters 10 24 14 23 26 1 2 35 50 1188
2020 Travellers Branch 7 21 14 25 29 0 4 29 56 101
2020 Travellers Policy and Programs 0 19 6 26 46 0 4 20 74 29

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Canada Border Services Agency 7 18 15 20 31 1 7 27 56 2370
2020 Headquarters 8 19 13 22 30 1 9 29 57 1187
2020 Travellers Branch 5 21 7 24 34 0 9 29 63 101
2020 Travellers Policy and Programs 0 17 0 29 40 0 14 19 81 29

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Canada Border Services Agency 42 18 13 8 7 3 10 69 17 7875
2020 Headquarters 40 18 14 9 7 2 9 66 19 3450
2020 Travellers Branch 39 18 14 9 8 2 10 65 19 282
2020 Travellers Policy and Programs 46 15 11 7 13 1 6 67 22 87
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