2020 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Immigration, Refugees and Citizenship Canada 38 44 4 11 3 0 0 82 14 5575

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Immigration, Refugees and Citizenship Canada 78 15 2 2 1 1 0 94 3 5553
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Immigration, Refugees and Citizenship Canada 72 20 3 3 1 0 0 93 4 4630
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Immigration, Refugees and Citizenship Canada 73 20 3 2 1 0 0 94 3 4841

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Immigration, Refugees and Citizenship Canada 40 36 10 10 3 0 1 76 14 5562
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Immigration, Refugees and Citizenship Canada 46 33 7 9 4 0 0 80 13 5381
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Immigration, Refugees and Citizenship Canada 42 36 7 10 5 0 0 78 15 4631
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Immigration, Refugees and Citizenship Canada 47 35 6 8 4 0 0 81 12 4843

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Immigration, Refugees and Citizenship Canada 36 40 10 10 3 0 0 76 13 5538
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Immigration, Refugees and Citizenship Canada 32 40 11 12 5 0 0 72 17 5364
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Immigration, Refugees and Citizenship Canada 29 45 9 12 4 0 0 74 17 4244
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Immigration, Refugees and Citizenship Canada 29 39 11 14 7 0 0 69 20 4638
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Immigration, Refugees and Citizenship Canada 30 39 11 14 6 0 0 69 21 4841

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Immigration, Refugees and Citizenship Canada 46 35 9 7 3 0 1 82 10 5518
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Immigration, Refugees and Citizenship Canada 48 34 9 6 2 0 0 82 9 5341
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Immigration, Refugees and Citizenship Canada 46 37 8 6 2 0 0 83 9 4617
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Immigration, Refugees and Citizenship Canada 45 37 9 6 2 0 0 82 9 4836

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Immigration, Refugees and Citizenship Canada 44 31 11 9 5 0 0 75 14 5550
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Immigration, Refugees and Citizenship Canada 45 30 10 8 5 0 0 76 14 5385
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 76 13 4234
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 75 13 4627
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Immigration, Refugees and Citizenship Canada 39 34 12 8 5 1 1 74 14 4837

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Immigration, Refugees and Citizenship Canada 42 37 12 6 3 0 0 79 10 5572
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Immigration, Refugees and Citizenship Canada 41 38 10 6 4 0 0 79 11 5390
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Immigration, Refugees and Citizenship Canada 36 41 11 7 5 0 0 78 11 4218
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Immigration, Refugees and Citizenship Canada 36 44 9 6 4 0 0 80 10 4632
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Immigration, Refugees and Citizenship Canada 33 43 11 8 5 0 0 76 12 4839

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Immigration, Refugees and Citizenship Canada 36 35 13 10 6 0 0 72 16 5575
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Immigration, Refugees and Citizenship Canada 32 36 14 10 6 0 0 69 17 5375
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Immigration, Refugees and Citizenship Canada 29 35 16 12 8 0 0 64 20 4223
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Immigration, Refugees and Citizenship Canada 29 37 15 12 7 0 0 66 19 4634
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Immigration, Refugees and Citizenship Canada 26 36 16 13 8 0 0 63 22 4838

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Immigration, Refugees and Citizenship Canada 40 39 9 8 3 0 0 80 11 5548
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Immigration, Refugees and Citizenship Canada 40 40 9 7 3 0 0 80 10 5351
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Immigration, Refugees and Citizenship Canada 36 40 12 9 4 0 0 76 13 4230
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Immigration, Refugees and Citizenship Canada 36 42 10 8 4 0 0 78 12 4632

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Immigration, Refugees and Citizenship Canada 53 35 7 3 2 0 0 88 5 5542
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Immigration, Refugees and Citizenship Canada 51 36 7 4 2 0 0 87 6 5352
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Immigration, Refugees and Citizenship Canada 50 37 7 4 2 0 0 87 6 4229
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Immigration, Refugees and Citizenship Canada 49 38 7 4 2 0 0 86 7 4629
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Immigration, Refugees and Citizenship Canada 46 38 9 4 2 0 0 85 7 4840

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Immigration, Refugees and Citizenship Canada 38 35 13 9 5 0 0 73 14 5555
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Immigration, Refugees and Citizenship Canada 37 34 14 9 6 0 0 71 15 5365
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Immigration, Refugees and Citizenship Canada 33 36 13 10 7 0 0 69 18 4215
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Immigration, Refugees and Citizenship Canada 32 37 14 10 7 0 0 69 17 4633

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Immigration, Refugees and Citizenship Canada 56 30 9 3 2 0 0 86 5 5524
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Immigration, Refugees and Citizenship Canada 57 30 9 3 2 0 0 87 5 5337
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Immigration, Refugees and Citizenship Canada 52 34 8 4 2 0 0 86 6 4199
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Immigration, Refugees and Citizenship Canada 55 32 8 2 2 0 0 88 4 4622
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Immigration, Refugees and Citizenship Canada 61 28 7 2 1 0 0 89 4 4841

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Immigration, Refugees and Citizenship Canada 35 37 14 9 5 0 0 72 13 5541
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Immigration, Refugees and Citizenship Canada 34 36 14 9 6 0 0 71 15 5355
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Immigration, Refugees and Citizenship Canada 31 36 15 11 7 0 0 67 18 4208
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Immigration, Refugees and Citizenship Canada 32 38 13 10 6 0 0 70 16 4617
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Immigration, Refugees and Citizenship Canada 26 41 14 12 6 0 1 68 18 4838

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Immigration, Refugees and Citizenship Canada 40 33 14 7 4 0 0 74 12 5554
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Immigration, Refugees and Citizenship Canada 38 33 15 8 5 0 0 72 13 5372
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Immigration, Refugees and Citizenship Canada 36 33 16 9 6 0 0 69 15 4207
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Immigration, Refugees and Citizenship Canada 37 35 14 9 5 0 0 72 14 4622
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Immigration, Refugees and Citizenship Canada 32 37 15 9 6 0 1 70 15 4836

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Immigration, Refugees and Citizenship Canada 38 39 12 7 3 0 0 78 10 5539
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Immigration, Refugees and Citizenship Canada 37 39 12 8 3 0 0 77 11 5328
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Immigration, Refugees and Citizenship Canada 34 36 15 9 5 0 0 71 14 4200
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Immigration, Refugees and Citizenship Canada 36 38 14 8 4 0 0 74 13 4622
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Immigration, Refugees and Citizenship Canada 33 39 13 9 5 0 0 73 14 4838

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Immigration, Refugees and Citizenship Canada 49 35 10 5 2 0 0 84 7 5568
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Immigration, Refugees and Citizenship Canada 48 34 10 5 3 0 0 83 7 5395
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Immigration, Refugees and Citizenship Canada 44 37 11 5 3 0 0 81 8 4227
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Immigration, Refugees and Citizenship Canada 43 38 10 5 3 0 0 82 8 4614
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Immigration, Refugees and Citizenship Canada 44 36 11 6 3 0 0 80 9 4838

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Immigration, Refugees and Citizenship Canada 39 31 17 8 5 0 1 70 13 5552
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Immigration, Refugees and Citizenship Canada 44 30 16 6 3 0 0 74 10 5350
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Immigration, Refugees and Citizenship Canada 42 31 15 7 4 0 1 74 11 4248
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Immigration, Refugees and Citizenship Canada 40 36 14 6 3 0 1 77 9 4639
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Immigration, Refugees and Citizenship Canada 37 33 17 7 5 0 1 71 12 4838

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Immigration, Refugees and Citizenship Canada 11 24 33 20 10 1 1 30 36 5562
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Immigration, Refugees and Citizenship Canada 10 24 33 20 11 1 2 31 35 5378
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Immigration, Refugees and Citizenship Canada 11 26 33 18 9 1 2 28 38 4224
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Immigration, Refugees and Citizenship Canada 11 25 35 16 9 1 4 26 37 4607
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Immigration, Refugees and Citizenship Canada 11 27 35 15 8 1 3 24 39 4823

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Immigration, Refugees and Citizenship Canada 7 13 25 30 21 3 2 53 21 5539
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Immigration, Refugees and Citizenship Canada 8 16 26 26 19 2 3 48 26 5357
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Immigration, Refugees and Citizenship Canada 10 17 28 24 16 3 2 42 28 4210
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Immigration, Refugees and Citizenship Canada 9 17 27 22 17 3 6 42 28 4589
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Immigration, Refugees and Citizenship Canada 11 19 29 21 13 3 4 37 32 4817

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Immigration, Refugees and Citizenship Canada 9 18 31 22 14 3 3 39 28 5545
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Immigration, Refugees and Citizenship Canada 10 19 30 20 14 3 4 37 31 5358
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Immigration, Refugees and Citizenship Canada 10 20 30 20 12 3 4 35 33 4208
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Immigration, Refugees and Citizenship Canada 11 19 29 18 12 3 7 34 34 4599
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Immigration, Refugees and Citizenship Canada 12 19 29 18 11 3 6 33 35 4811

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Immigration, Refugees and Citizenship Canada 9 15 28 25 18 1 3 46 26 5530
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Immigration, Refugees and Citizenship Canada 7 15 29 25 19 1 3 46 23 5345
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Immigration, Refugees and Citizenship Canada 9 15 32 25 15 2 3 42 25 4203
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Immigration, Refugees and Citizenship Canada 8 16 30 23 16 1 6 42 26 4591
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Immigration, Refugees and Citizenship Canada 10 16 31 23 14 1 5 40 28 4803

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Immigration, Refugees and Citizenship Canada 11 18 26 22 18 1 3 42 31 5545
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 19 2 4 43 31 5354
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Immigration, Refugees and Citizenship Canada 13 20 27 21 14 2 3 37 35 4210
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Immigration, Refugees and Citizenship Canada 13 20 26 18 15 2 6 36 36 4598
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Immigration, Refugees and Citizenship Canada 15 22 27 17 13 2 5 32 39 4817

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Immigration, Refugees and Citizenship Canada 8 13 25 27 19 5 3 50 23 5535
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 16 4 3 40 32 5353
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Immigration, Refugees and Citizenship Canada 13 20 27 20 13 4 3 36 35 4198
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Immigration, Refugees and Citizenship Canada 12 20 27 18 13 3 6 34 36 4606
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Immigration, Refugees and Citizenship Canada 13 19 26 20 13 4 5 36 36 4816

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Immigration, Refugees and Citizenship Canada 9 17 30 23 15 3 3 41 27 5537
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Immigration, Refugees and Citizenship Canada 9 17 31 21 16 3 3 39 27 5349
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Immigration, Refugees and Citizenship Canada 10 19 33 19 13 3 3 34 31 4224
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Immigration, Refugees and Citizenship Canada 11 18 32 18 12 3 5 34 31 4600
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Immigration, Refugees and Citizenship Canada 11 20 32 18 11 3 5 32 34 4813

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Immigration, Refugees and Citizenship Canada 8 21 36 21 12 1 1 34 30 5558
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Immigration, Refugees and Citizenship Canada 9 17 33 23 15 1 2 40 26 5366
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Immigration, Refugees and Citizenship Canada 31 28 18 6 4 7 5 68 12 5560
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Immigration, Refugees and Citizenship Canada 34 29 15 8 5 6 3 69 15 5371
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Immigration, Refugees and Citizenship Canada 25 33 18 8 6 6 3 64 16 4219
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Immigration, Refugees and Citizenship Canada 31 31 15 8 6 5 4 68 16 4636
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Immigration, Refugees and Citizenship Canada 35 30 14 8 5 5 4 71 14 4833

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Immigration, Refugees and Citizenship Canada 53 27 8 6 4 1 0 82 10 5549
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Immigration, Refugees and Citizenship Canada 52 27 8 7 5 1 0 80 12 5377
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Immigration, Refugees and Citizenship Canada 47 30 9 8 6 1 0 77 14 4212
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Immigration, Refugees and Citizenship Canada 49 29 8 8 6 1 0 78 13 4637
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Immigration, Refugees and Citizenship Canada 51 29 7 7 5 1 0 80 12 4830

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Immigration, Refugees and Citizenship Canada 60 28 6 4 2 0 0 89 5 5531
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Immigration, Refugees and Citizenship Canada 55 31 6 5 2 0 0 87 8 5371
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Immigration, Refugees and Citizenship Canada 53 33 6 5 2 0 0 86 7 4209
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Immigration, Refugees and Citizenship Canada 50 35 7 6 2 0 0 85 8 4630
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Immigration, Refugees and Citizenship Canada 49 36 7 5 2 0 0 86 7 4824

Question 22. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Immigration, Refugees and Citizenship Canada 50 32 11 3 2 2 1 84 5 5518
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Immigration, Refugees and Citizenship Canada 48 33 11 4 2 1 1 83 6 5388
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Immigration, Refugees and Citizenship Canada 43 36 12 5 3 2 0 81 7 4214

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Immigration, Refugees and Citizenship Canada 48 23 12 5 4 5 3 77 10 5566
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Immigration, Refugees and Citizenship Canada 47 25 14 4 3 1 5 77 8 5560
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Immigration, Refugees and Citizenship Canada 48 24 15 4 3 1 5 76 8 5388

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Immigration, Refugees and Citizenship Canada 49 29 10 7 4 0 1 79 11 5564
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Immigration, Refugees and Citizenship Canada 46 30 12 7 4 0 0 77 11 5385
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Immigration, Refugees and Citizenship Canada 41 34 12 7 5 1 0 76 12 4196
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Immigration, Refugees and Citizenship Canada 42 34 11 7 5 0 1 77 12 4641
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Immigration, Refugees and Citizenship Canada 42 35 11 7 4 1 1 77 12 4830

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Immigration, Refugees and Citizenship Canada 52 24 12 5 4 2 1 78 9 5555

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Immigration, Refugees and Citizenship Canada 52 28 10 5 4 1 1 81 9 5571
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Immigration, Refugees and Citizenship Canada 51 29 10 6 3 1 0 81 9 5369
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Immigration, Refugees and Citizenship Canada 48 30 10 7 4 1 0 79 11 4187
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Immigration, Refugees and Citizenship Canada 47 33 8 7 4 1 0 81 12 4635
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Immigration, Refugees and Citizenship Canada 46 33 9 7 4 1 0 80 11 4831

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 188363
2020 Immigration, Refugees and Citizenship Canada 35 65 5577

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Immigration, Refugees and Citizenship Canada 47 17 10 3 3 6 14 80 8 5571

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Immigration, Refugees and Citizenship Canada 57 25 9 5 3 0 0 83 8 5575
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Immigration, Refugees and Citizenship Canada 56 26 9 5 3 0 0 82 9 5396
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Immigration, Refugees and Citizenship Canada 50 28 11 6 5 1 0 78 11 4190
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Immigration, Refugees and Citizenship Canada 53 27 9 6 4 0 0 80 10 4631
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Immigration, Refugees and Citizenship Canada 52 29 10 5 4 0 0 81 9 4827
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Immigration, Refugees and Citizenship Canada 40 29 12 6 4 8 0 76 10 5575
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Immigration, Refugees and Citizenship Canada 35 31 15 7 5 7 0 72 12 5389
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Immigration, Refugees and Citizenship Canada 33 30 15 8 6 7 0 68 15 4215
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Immigration, Refugees and Citizenship Canada 32 32 15 8 5 7 1 69 15 4639
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Immigration, Refugees and Citizenship Canada 33 33 14 7 4 9 0 72 12 4816

Question 32. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Immigration, Refugees and Citizenship Canada 38 31 14 8 5 3 0 72 13 5556
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Immigration, Refugees and Citizenship Canada 33 32 16 10 6 3 0 68 16 5379
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Immigration, Refugees and Citizenship Canada 30 31 17 11 8 3 0 64 19 4204
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Immigration, Refugees and Citizenship Canada 31 33 17 10 7 3 0 65 18 4636
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Immigration, Refugees and Citizenship Canada 30 33 17 10 6 4 0 66 16 4819

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Immigration, Refugees and Citizenship Canada 29 32 18 10 5 5 0 65 17 5557
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Immigration, Refugees and Citizenship Canada 25 31 20 12 6 6 0 59 19 5373
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Immigration, Refugees and Citizenship Canada 22 31 19 14 8 6 0 56 23 4204
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Immigration, Refugees and Citizenship Canada 22 33 19 12 7 6 0 58 21 4628
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Immigration, Refugees and Citizenship Canada 21 31 20 14 7 7 1 57 22 4818

Question 34. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Immigration, Refugees and Citizenship Canada 28 35 15 13 7 2 0 64 20 5570
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Immigration, Refugees and Citizenship Canada 23 32 17 15 9 3 0 58 25 5385
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Immigration, Refugees and Citizenship Canada 21 32 17 16 10 3 0 55 27 4210
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Immigration, Refugees and Citizenship Canada 22 33 17 14 9 4 0 57 25 4631
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Immigration, Refugees and Citizenship Canada 21 33 18 15 9 4 0 56 25 4811

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Immigration, Refugees and Citizenship Canada 46 24 14 5 3 8 2 77 8 5571
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Immigration, Refugees and Citizenship Canada 46 22 13 5 3 9 1 76 9 5392
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Immigration, Refugees and Citizenship Canada 34 43 13 7 2 1 0 78 8 5567
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Immigration, Refugees and Citizenship Canada 32 44 14 7 2 1 0 77 9 5383
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Immigration, Refugees and Citizenship Canada 29 44 15 7 3 1 0 74 11 4215
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Immigration, Refugees and Citizenship Canada 31 42 14 8 4 1 0 74 12 4627
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Immigration, Refugees and Citizenship Canada 30 41 15 8 3 2 0 73 11 4819

Question 37. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Immigration, Refugees and Citizenship Canada 25 39 17 12 5 2 0 65 17 5548
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Immigration, Refugees and Citizenship Canada 21 36 20 15 6 2 0 59 21 5363

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Immigration, Refugees and Citizenship Canada 38 36 11 7 4 3 1 77 11 5563
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Immigration, Refugees and Citizenship Canada 37 36 12 8 4 2 1 75 12 5383
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Immigration, Refugees and Citizenship Canada 38 37 11 6 4 2 1 78 11 4225
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Immigration, Refugees and Citizenship Canada 42 36 10 6 4 2 1 80 10 4620
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Immigration, Refugees and Citizenship Canada 42 37 9 6 3 2 1 82 9 4816

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Immigration, Refugees and Citizenship Canada 41 36 14 5 2 1 0 78 7 5552
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Immigration, Refugees and Citizenship Canada 37 36 17 6 3 2 0 74 9 5367
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Immigration, Refugees and Citizenship Canada 36 37 17 6 4 1 0 73 9 4211

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Immigration, Refugees and Citizenship Canada 25 23 18 12 9 10 2 56 23 5545
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Immigration, Refugees and Citizenship Canada 24 22 20 13 9 10 3 52 25 5373
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Immigration, Refugees and Citizenship Canada 21 24 20 13 12 9 2 50 28 4215
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Immigration, Refugees and Citizenship Canada 20 24 17 14 13 10 3 51 30 4629
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Immigration, Refugees and Citizenship Canada 20 23 17 15 13 10 3 49 31 4814

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Immigration, Refugees and Citizenship Canada 28 33 17 12 6 3 0 64 19 5557
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Immigration, Refugees and Citizenship Canada 27 34 17 11 9 2 0 62 20 5374
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Immigration, Refugees and Citizenship Canada 24 33 18 13 10 2 0 59 23 4218
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Immigration, Refugees and Citizenship Canada 26 32 17 12 9 3 0 60 22 4632
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Immigration, Refugees and Citizenship Canada 22 32 18 14 10 4 1 56 26 4814

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Immigration, Refugees and Citizenship Canada 27 31 15 13 10 3 2 61 24 5575
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Immigration, Refugees and Citizenship Canada 27 31 15 12 12 2 2 60 25 5393
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Immigration, Refugees and Citizenship Canada 24 29 15 14 14 3 1 56 29 4218
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Immigration, Refugees and Citizenship Canada 24 28 15 15 14 3 2 54 30 4624
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Immigration, Refugees and Citizenship Canada 20 25 15 16 19 3 2 47 37 4814

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Immigration, Refugees and Citizenship Canada 49 23 14 6 4 1 4 75 11 5576
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Immigration, Refugees and Citizenship Canada 50 24 13 5 3 1 4 77 9 5384

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Immigration, Refugees and Citizenship Canada 48 24 14 6 4 2 3 76 10 5569
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Immigration, Refugees and Citizenship Canada 45 23 16 7 4 2 3 72 12 5365

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Immigration, Refugees and Citizenship Canada 73 10 5 2 2 4 4 89 5 5548
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Immigration, Refugees and Citizenship Canada 74 9 5 2 3 4 4 89 5 5362

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Immigration, Refugees and Citizenship Canada 70 12 5 2 1 2 7 90 4 5554
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Immigration, Refugees and Citizenship Canada 76 8 4 1 1 2 8 93 3 5361

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Immigration, Refugees and Citizenship Canada 25 42 17 8 3 4 1 71 11 5554
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Immigration, Refugees and Citizenship Canada 23 41 19 8 4 4 1 67 12 5379
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Immigration, Refugees and Citizenship Canada 24 36 21 9 6 4 0 63 15 4227
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Immigration, Refugees and Citizenship Canada 23 38 20 9 5 5 0 64 16 4634

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Immigration, Refugees and Citizenship Canada 42 37 12 5 3 2 0 80 8 5545
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Immigration, Refugees and Citizenship Canada 44 36 11 5 3 1 0 81 8 5357
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Immigration, Refugees and Citizenship Canada 48 35 9 4 2 1 0 84 6 4220
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Immigration, Refugees and Citizenship Canada 45 37 9 5 2 1 0 83 7 4638
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Immigration, Refugees and Citizenship Canada 50 33 9 4 2 2 0 85 6 4818

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Immigration, Refugees and Citizenship Canada 45 34 11 4 2 3 0 82 6 5554
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Immigration, Refugees and Citizenship Canada 50 31 11 3 2 2 0 83 5 5365
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 4212
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Immigration, Refugees and Citizenship Canada 45 34 13 3 2 3 1 81 6 4625
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Immigration, Refugees and Citizenship Canada 51 30 10 3 2 4 0 85 5 4809

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 5568

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Immigration, Refugees and Citizenship Canada 45 29 10 6 4 4 2 79 11 5554

Question 49. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Immigration, Refugees and Citizenship Canada 58 29 8 3 2 0 0 88 5 5561
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Immigration, Refugees and Citizenship Canada 55 31 8 4 2 0 0 86 6 5382
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Immigration, Refugees and Citizenship Canada 52 33 8 4 3 0 0 85 6 4215
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Immigration, Refugees and Citizenship Canada 50 35 8 4 3 0 0 85 7 4627
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Immigration, Refugees and Citizenship Canada 54 32 8 4 2 0 0 87 6 4811

Question 50. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Immigration, Refugees and Citizenship Canada 51 29 12 5 3 0 0 80 8 5548
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Immigration, Refugees and Citizenship Canada 48 30 12 5 4 1 0 78 9 5372
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Immigration, Refugees and Citizenship Canada 44 32 14 5 5 0 0 76 10 4213
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Immigration, Refugees and Citizenship Canada 42 31 15 6 4 1 0 75 11 4628
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Immigration, Refugees and Citizenship Canada 37 35 15 7 4 1 0 73 11 4815

Question 51. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Immigration, Refugees and Citizenship Canada 49 31 11 5 3 0 0 80 8 5543
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Immigration, Refugees and Citizenship Canada 46 32 12 6 4 0 0 78 10 5359
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Immigration, Refugees and Citizenship Canada 42 34 13 6 4 0 0 76 10 4192
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Immigration, Refugees and Citizenship Canada 40 35 14 7 4 0 0 75 11 4624
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Immigration, Refugees and Citizenship Canada 37 36 15 8 4 0 0 74 12 4813

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Immigration, Refugees and Citizenship Canada 44 25 16 7 5 3 0 71 13 5573
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Immigration, Refugees and Citizenship Canada 41 24 16 9 7 3 1 67 16 5388
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Immigration, Refugees and Citizenship Canada 38 26 17 8 8 3 0 66 17 4224
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Immigration, Refugees and Citizenship Canada 37 26 17 9 7 4 1 66 17 4633
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Immigration, Refugees and Citizenship Canada 34 26 17 11 7 4 1 63 19 4816
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Public Service 24 41 35 188494
2020 Immigration, Refugees and Citizenship Canada 27 37 36 5578
2019 Public Service 27 38 35 181906
2019 Immigration, Refugees and Citizenship Canada 31 33 36 5403
2018 Public Service 27 39 35 161647
2018 Immigration, Refugees and Citizenship Canada 30 34 36 4246
2017 Public Service 26 40 34 174196
2017 Immigration, Refugees and Citizenship Canada 30 37 33 4636
2014 Public Service 26 40 34 180859
2014 Immigration, Refugees and Citizenship Canada 29 36 35 4816

Question 54. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Immigration, Refugees and Citizenship Canada 8 50 27 3 6 6 1501
2019 Public Service 15 33 29 6 12 6 49800
2019 Immigration, Refugees and Citizenship Canada 7 44 26 5 12 6 1691
2018 Public Service 17 33 30 6 8 6 43390
2018 Immigration, Refugees and Citizenship Canada 8 42 30 5 8 8 1289
2017 Public Service 18 30 29 6 10 6 45785
2017 Immigration, Refugees and Citizenship Canada 9 40 30 6 8 7 1376
2014 Public Service 18 32 30 10 9999 11 47681
2014 Immigration, Refugees and Citizenship Canada 11 35 32 8 9999 14 1402
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 188242
2020 Immigration, Refugees and Citizenship Canada 9 91 5574
2019 Public Service 14 86 181483
2019 Immigration, Refugees and Citizenship Canada 11 89 5385
2018 Public Service 15 85 161503
2018 Immigration, Refugees and Citizenship Canada 11 89 4240

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 18665
2020 Immigration, Refugees and Citizenship Canada 46 54 493
2019 Public Service 51 49 23324
2019 Immigration, Refugees and Citizenship Canada 52 48 567
2018 Public Service 51 49 22721
2018 Immigration, Refugees and Citizenship Canada 51 49 479

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 62 38 18665
2020 Immigration, Refugees and Citizenship Canada 62 38 493
2019 Public Service 60 40 23324
2019 Immigration, Refugees and Citizenship Canada 62 38 567
2018 Public Service 62 38 22735
2018 Immigration, Refugees and Citizenship Canada 60 40 479

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2020 Immigration, Refugees and Citizenship Canada 7 93 493
2019 Public Service 8 92 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2018 Public Service 8 92 22696
2018 Immigration, Refugees and Citizenship Canada 8 92 479

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 18665
2020 Immigration, Refugees and Citizenship Canada 0 100 493
2019 Public Service 5 95 23324
2019 Immigration, Refugees and Citizenship Canada 0 100 567
2018 Public Service 5 95 22696

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 18665
2020 Immigration, Refugees and Citizenship Canada 5 95 493
2019 Public Service 6 94 23324
2019 Immigration, Refugees and Citizenship Canada 3 97 567
2018 Public Service 6 94 22696
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2020 Immigration, Refugees and Citizenship Canada 5 95 493
2019 Public Service 9 91 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2018 Public Service 10 90 22712
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 56g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 18665
2020 Immigration, Refugees and Citizenship Canada 4 96 493
2019 Public Service 4 96 23324
2019 Immigration, Refugees and Citizenship Canada 2 98 567
2018 Public Service 4 96 22694
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 18664
2020 Immigration, Refugees and Citizenship Canada 38 62 493
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2018 Public Service 40 60 22709
2018 Immigration, Refugees and Citizenship Canada 37 63 478

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 41 59 18664
2020 Immigration, Refugees and Citizenship Canada 36 64 493
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 37 63 553
2018 Public Service 40 60 22697
2018 Immigration, Refugees and Citizenship Canada 38 62 478

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 47 53 18664
2020 Immigration, Refugees and Citizenship Canada 46 54 493
2019 Public Service 47 53 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2018 Public Service 46 54 22698
2018 Immigration, Refugees and Citizenship Canada 45 55 478

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 43 57 18664
2020 Immigration, Refugees and Citizenship Canada 46 54 493
2019 Public Service 42 58 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2018 Public Service 41 59 22706
2018 Immigration, Refugees and Citizenship Canada 44 56 478

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 33 67 18664
2020 Immigration, Refugees and Citizenship Canada 28 72 493
2019 Public Service 31 69 23086
2019 Immigration, Refugees and Citizenship Canada 28 72 553
2018 Public Service 33 67 22690
2018 Immigration, Refugees and Citizenship Canada 31 69 478

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 54 46 18664
2020 Immigration, Refugees and Citizenship Canada 52 48 493
2019 Public Service 55 45 23086
2019 Immigration, Refugees and Citizenship Canada 52 48 553
2018 Public Service 56 44 22722
2018 Immigration, Refugees and Citizenship Canada 51 49 478

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 38 62 18664
2020 Immigration, Refugees and Citizenship Canada 30 70 493
2019 Public Service 36 64 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2018 Public Service 36 64 22699
2018 Immigration, Refugees and Citizenship Canada 32 68 478

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 18664
2020 Immigration, Refugees and Citizenship Canada 1 99 493
2019 Public Service 2 98 23086
2019 Immigration, Refugees and Citizenship Canada 1 99 553
2018 Public Service 2 98 22678

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18664
2020 Immigration, Refugees and Citizenship Canada 6 94 493
2019 Public Service 10 90 23086
2019 Immigration, Refugees and Citizenship Canada 11 89 553
2018 Public Service 10 90 22693
2018 Immigration, Refugees and Citizenship Canada 8 92 478

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18664
2020 Immigration, Refugees and Citizenship Canada 9 91 493
2019 Public Service 12 88 23086
2019 Immigration, Refugees and Citizenship Canada 8 92 553
2018 Public Service 13 87 22689
2018 Immigration, Refugees and Citizenship Canada 10 90 478

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 52 48 18664
2020 Immigration, Refugees and Citizenship Canada 49 51 493
2019 Public Service 49 51 23086
2019 Immigration, Refugees and Citizenship Canada 48 52 553
2018 Public Service 48 52 22704
2018 Immigration, Refugees and Citizenship Canada 47 53 478

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 25 75 18664
2020 Immigration, Refugees and Citizenship Canada 21 79 493
2019 Public Service 26 74 23086
2019 Immigration, Refugees and Citizenship Canada 21 79 553
2018 Public Service 27 73 22702
2018 Immigration, Refugees and Citizenship Canada 22 78 478

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 18664
2020 Immigration, Refugees and Citizenship Canada 15 85 493
2019 Public Service 16 84 23086
2019 Immigration, Refugees and Citizenship Canada 16 84 553
2018 Public Service 15 85 22687
2018 Immigration, Refugees and Citizenship Canada 13 87 478

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 51 49 18666
2020 Immigration, Refugees and Citizenship Canada 50 50 493
2019 Public Service 52 48 22957
2019 Immigration, Refugees and Citizenship Canada 53 47 552
2018 Public Service 51 49 22718
2018 Immigration, Refugees and Citizenship Canada 52 48 478

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Immigration, Refugees and Citizenship Canada 26 74 493
2019 Public Service 27 73 22957
2019 Immigration, Refugees and Citizenship Canada 26 74 552
2018 Public Service 27 73 22701
2018 Immigration, Refugees and Citizenship Canada 23 77 478

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 18666
2020 Immigration, Refugees and Citizenship Canada 6 94 493
2019 Public Service 9 91 22957
2019 Immigration, Refugees and Citizenship Canada 7 93 552
2018 Public Service 8 92 22688
2018 Immigration, Refugees and Citizenship Canada 5 95 478

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 18666
2020 Immigration, Refugees and Citizenship Canada 15 85 493
2019 Public Service 21 79 22957
2019 Immigration, Refugees and Citizenship Canada 17 83 552
2018 Public Service 20 80 22699
2018 Immigration, Refugees and Citizenship Canada 16 84 478

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2020 Immigration, Refugees and Citizenship Canada 14 86 493
2019 Public Service 10 90 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2018 Public Service 10 90 22689
2018 Immigration, Refugees and Citizenship Canada 10 90 478

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18666
2020 Immigration, Refugees and Citizenship Canada 5 95 493
2019 Public Service 7 93 22957
2019 Immigration, Refugees and Citizenship Canada 5 95 552
2018 Public Service 7 93 22692
2018 Immigration, Refugees and Citizenship Canada 4 96 478

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18666
2020 Immigration, Refugees and Citizenship Canada 14 86 493
2019 Public Service 14 86 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2018 Public Service 14 86 22692
2018 Immigration, Refugees and Citizenship Canada 12 88 478

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2020 Immigration, Refugees and Citizenship Canada 10 90 493
2019 Public Service 12 88 22957
2019 Immigration, Refugees and Citizenship Canada 9 91 552
2018 Public Service 11 89 22688
2018 Immigration, Refugees and Citizenship Canada 11 89 478

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Immigration, Refugees and Citizenship Canada 28 72 493
2019 Public Service 26 74 22957
2019 Immigration, Refugees and Citizenship Canada 29 71 552
2018 Public Service 27 73 22709
2018 Immigration, Refugees and Citizenship Canada 30 70 478

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 17329
2020 Immigration, Refugees and Citizenship Canada 12 88 467
2019 Public Service 11 89 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 11 89 21200
2018 Immigration, Refugees and Citizenship Canada 13 87 459

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 17329
2020 Immigration, Refugees and Citizenship Canada 25 75 467
2019 Public Service 20 80 21361
2019 Immigration, Refugees and Citizenship Canada 20 80 527
2018 Public Service 19 81 21197
2018 Immigration, Refugees and Citizenship Canada 18 82 459

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2020 Immigration, Refugees and Citizenship Canada 10 90 467
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 10 90 527
2018 Public Service 10 90 21191
2018 Immigration, Refugees and Citizenship Canada 11 89 459

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 17329
2020 Immigration, Refugees and Citizenship Canada 7 93 467
2019 Public Service 7 93 21361
2019 Immigration, Refugees and Citizenship Canada 7 93 527
2018 Public Service 7 93 21189
2018 Immigration, Refugees and Citizenship Canada 7 93 459

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2020 Immigration, Refugees and Citizenship Canada 12 88 467
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 10 90 21189
2018 Immigration, Refugees and Citizenship Canada 8 92 459

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 17329
2020 Immigration, Refugees and Citizenship Canada 10 90 467
2019 Public Service 9 91 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 9 91 21189
2018 Immigration, Refugees and Citizenship Canada 13 87 459

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2020 Immigration, Refugees and Citizenship Canada 11 89 467
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 12 88 527
2018 Public Service 10 90 21188
2018 Immigration, Refugees and Citizenship Canada 11 89 459

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 17329
2020 Immigration, Refugees and Citizenship Canada 16 84 467
2019 Public Service 12 88 21361
2019 Immigration, Refugees and Citizenship Canada 13 87 527
2018 Public Service 11 89 21193
2018 Immigration, Refugees and Citizenship Canada 14 86 459

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2020 Immigration, Refugees and Citizenship Canada 17 83 467
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 16 84 527
2018 Public Service 12 88 21192
2018 Immigration, Refugees and Citizenship Canada 14 86 459

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 32 68 17329
2020 Immigration, Refugees and Citizenship Canada 30 70 467
2019 Public Service 32 68 21361
2019 Immigration, Refugees and Citizenship Canada 32 68 527
2018 Public Service 30 70 21199
2018 Immigration, Refugees and Citizenship Canada 30 70 459

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2020 Immigration, Refugees and Citizenship Canada 9 91 467
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 9 91 527
2018 Public Service 9 91 21189
2018 Immigration, Refugees and Citizenship Canada 9 91 459

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 49 51 17329
2020 Immigration, Refugees and Citizenship Canada 46 54 467
2019 Public Service 48 52 21361
2019 Immigration, Refugees and Citizenship Canada 46 54 527
2018 Public Service 47 53 21214
2018 Immigration, Refugees and Citizenship Canada 50 50 459

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 17329
2020 Immigration, Refugees and Citizenship Canada 2 98 467
2019 Public Service 2 98 21361
2019 Immigration, Refugees and Citizenship Canada 2 98 527
2018 Public Service 2 98 21187
2018 Immigration, Refugees and Citizenship Canada 2 98 459

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 57 43 17329
2020 Immigration, Refugees and Citizenship Canada 51 49 467
2019 Public Service 56 44 21361
2019 Immigration, Refugees and Citizenship Canada 50 50 527
2018 Public Service 56 44 21220
2018 Immigration, Refugees and Citizenship Canada 52 48 459

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 17329
2020 Immigration, Refugees and Citizenship Canada 4 96 467
2019 Public Service 4 96 21361
2019 Immigration, Refugees and Citizenship Canada 4 96 527
2018 Public Service 4 96 21191
2018 Immigration, Refugees and Citizenship Canada 3 97 459

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2020 Immigration, Refugees and Citizenship Canada 12 88 467
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 13 87 21192
2018 Immigration, Refugees and Citizenship Canada 12 88 459

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Immigration, Refugees and Citizenship Canada 22 15 16 5 4 30 8 60 14 5565
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Immigration, Refugees and Citizenship Canada 20 15 19 6 5 27 9 55 16 5393
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Immigration, Refugees and Citizenship Canada 19 17 21 5 5 27 7 53 15 4228
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Immigration, Refugees and Citizenship Canada 19 17 18 5 5 26 10 56 16 4630
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Immigration, Refugees and Citizenship Canada 19 16 18 6 5 27 9 55 17 4816

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Immigration, Refugees and Citizenship Canada 37 27 16 5 3 11 1 74 8 5572
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Immigration, Refugees and Citizenship Canada 36 26 16 5 4 12 1 71 10 5388
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Immigration, Refugees and Citizenship Canada 32 29 18 5 4 12 1 70 10 4226
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Immigration, Refugees and Citizenship Canada 31 28 18 5 4 12 2 69 10 4628
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Immigration, Refugees and Citizenship Canada 31 26 18 5 4 15 2 68 10 4815
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 188014
2020 Immigration, Refugees and Citizenship Canada 7 93 5566
2019 Public Service 8 92 181371
2019 Immigration, Refugees and Citizenship Canada 7 93 5379
2018 Public Service 8 92 161188
2018 Immigration, Refugees and Citizenship Canada 7 93 4229

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 36 64 12247
2020 Immigration, Refugees and Citizenship Canada 36 64 404
2019 Public Service 38 62 12977
2019 Immigration, Refugees and Citizenship Canada 36 64 384
2018 Public Service 36 64 11806
2018 Immigration, Refugees and Citizenship Canada 36 64 277

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 77 23 12247
2020 Immigration, Refugees and Citizenship Canada 76 24 404
2019 Public Service 76 24 12977
2019 Immigration, Refugees and Citizenship Canada 76 24 384
2018 Public Service 77 23 11826
2018 Immigration, Refugees and Citizenship Canada 78 22 277

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Immigration, Refugees and Citizenship Canada 4 96 404
2019 Public Service 4 96 12977
2019 Immigration, Refugees and Citizenship Canada 4 96 384
2018 Public Service 4 96 11797
2018 Immigration, Refugees and Citizenship Canada 4 96 277

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 12247
2020 Immigration, Refugees and Citizenship Canada 0 100 404
2019 Public Service 3 97 12977
2018 Public Service 4 96 11797
2018 Immigration, Refugees and Citizenship Canada 0 100 277

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2020 Immigration, Refugees and Citizenship Canada 5 95 404
2019 Public Service 8 92 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2018 Public Service 7 93 11798
2018 Immigration, Refugees and Citizenship Canada 5 95 277

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2020 Immigration, Refugees and Citizenship Canada 7 93 404
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2018 Public Service 9 91 11802
2018 Immigration, Refugees and Citizenship Canada 4 96 277

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Immigration, Refugees and Citizenship Canada 7 93 404
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2018 Public Service 8 92 11798
2018 Immigration, Refugees and Citizenship Canada 9 91 277

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 12245
2020 Immigration, Refugees and Citizenship Canada 40 60 404
2019 Public Service 26 74 12755
2019 Immigration, Refugees and Citizenship Canada 31 69 384
2018 Public Service 25 75 11790
2018 Immigration, Refugees and Citizenship Canada 27 73 277

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 12245
2020 Immigration, Refugees and Citizenship Canada 25 75 404
2019 Public Service 20 80 12755
2019 Immigration, Refugees and Citizenship Canada 27 73 384
2018 Public Service 20 80 11790
2018 Immigration, Refugees and Citizenship Canada 23 77 277

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12245
2020 Immigration, Refugees and Citizenship Canada 21 79 404
2019 Public Service 16 84 12755
2019 Immigration, Refugees and Citizenship Canada 19 81 384
2018 Public Service 15 85 11786
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12245
2020 Immigration, Refugees and Citizenship Canada 6 94 404
2019 Public Service 6 94 12755
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2018 Public Service 6 94 11784
2018 Immigration, Refugees and Citizenship Canada 5 95 277

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 26 74 12245
2020 Immigration, Refugees and Citizenship Canada 25 75 404
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 28 72 384
2018 Public Service 26 74 11787
2018 Immigration, Refugees and Citizenship Canada 24 76 277

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 12245
2020 Immigration, Refugees and Citizenship Canada 21 79 404
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 22 78 384
2018 Public Service 29 71 11792
2018 Immigration, Refugees and Citizenship Canada 19 81 277

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 12245
2020 Immigration, Refugees and Citizenship Canada 3 97 404
2019 Public Service 4 96 12755
2019 Immigration, Refugees and Citizenship Canada 5 95 384
2018 Public Service 4 96 11783
2018 Immigration, Refugees and Citizenship Canada 3 97 277

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 12245
2019 Public Service 2 98 12755
2019 Immigration, Refugees and Citizenship Canada 2 98 384
2018 Public Service 2 98 11782
2018 Immigration, Refugees and Citizenship Canada 2 98 277

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12245
2020 Immigration, Refugees and Citizenship Canada 10 90 404
2019 Public Service 8 92 12755
2019 Immigration, Refugees and Citizenship Canada 9 91 384
2018 Public Service 8 92 11785
2018 Immigration, Refugees and Citizenship Canada 9 91 277

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2020 Immigration, Refugees and Citizenship Canada 20 80 404
2019 Public Service 15 85 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2018 Public Service 15 85 11787
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 1 99 12245
2019 Public Service 1 99 12755
2018 Public Service 1 99 11782

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 12245
2020 Immigration, Refugees and Citizenship Canada 12 88 404
2019 Public Service 17 83 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2018 Public Service 17 83 11791
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 0 100 12245
2020 Immigration, Refugees and Citizenship Canada 0 100 404
2019 Public Service 0 100 12755
2018 Public Service 0 100 11783
2018 Immigration, Refugees and Citizenship Canada 0 100 277

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2020 Immigration, Refugees and Citizenship Canada 18 82 404
2019 Public Service 18 82 12755
2019 Immigration, Refugees and Citizenship Canada 18 82 384
2018 Public Service 19 81 11797
2018 Immigration, Refugees and Citizenship Canada 21 79 277

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 30 70 12247
2020 Immigration, Refugees and Citizenship Canada 25 75 404
2019 Public Service 29 71 12647
2019 Immigration, Refugees and Citizenship Canada 28 72 380
2018 Public Service 29 71 11822
2018 Immigration, Refugees and Citizenship Canada 29 71 278

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 12247
2020 Immigration, Refugees and Citizenship Canada 12 88 404
2019 Public Service 14 86 12647
2019 Immigration, Refugees and Citizenship Canada 11 89 380
2018 Public Service 15 85 11810
2018 Immigration, Refugees and Citizenship Canada 13 87 278

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Immigration, Refugees and Citizenship Canada 3 97 404
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 3 97 380
2018 Public Service 5 95 11809

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12247
2020 Immigration, Refugees and Citizenship Canada 13 87 404
2019 Public Service 17 83 12647
2019 Immigration, Refugees and Citizenship Canada 14 86 380
2018 Public Service 17 83 11817
2018 Immigration, Refugees and Citizenship Canada 15 85 278

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Immigration, Refugees and Citizenship Canada 4 96 404
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 6 94 380
2018 Public Service 4 96 11805
2018 Immigration, Refugees and Citizenship Canada 6 94 278

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12247
2020 Immigration, Refugees and Citizenship Canada 5 95 404
2019 Public Service 6 94 12647
2019 Immigration, Refugees and Citizenship Canada 4 96 380
2018 Public Service 6 94 11807
2018 Immigration, Refugees and Citizenship Canada 4 96 278

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Immigration, Refugees and Citizenship Canada 9 91 404
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 9 91 380
2018 Public Service 9 91 11806
2018 Immigration, Refugees and Citizenship Canada 6 94 278

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Immigration, Refugees and Citizenship Canada 9 91 404
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 8 92 380
2018 Public Service 9 91 11808
2018 Immigration, Refugees and Citizenship Canada 10 90 278

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 12247
2020 Immigration, Refugees and Citizenship Canada 52 48 404
2019 Public Service 49 51 12647
2019 Immigration, Refugees and Citizenship Canada 51 49 380
2018 Public Service 49 51 11821
2018 Immigration, Refugees and Citizenship Canada 52 48 278

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 11497
2020 Immigration, Refugees and Citizenship Canada 5 95 385
2019 Public Service 6 94 11129
2019 Immigration, Refugees and Citizenship Canada 6 94 340
2018 Public Service 5 95 11053
2018 Immigration, Refugees and Citizenship Canada 7 93 267

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 15 85 11497
2020 Immigration, Refugees and Citizenship Canada 18 82 385
2019 Public Service 15 85 11129
2019 Immigration, Refugees and Citizenship Canada 17 83 340
2018 Public Service 13 87 11052
2018 Immigration, Refugees and Citizenship Canada 14 86 267

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2020 Immigration, Refugees and Citizenship Canada 4 96 385
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2018 Public Service 3 97 11049
2018 Immigration, Refugees and Citizenship Canada 5 95 267

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2020 Immigration, Refugees and Citizenship Canada 3 97 385
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2018 Public Service 2 98 11050
2018 Immigration, Refugees and Citizenship Canada 3 97 267

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2018 Public Service 3 97 11051
2018 Immigration, Refugees and Citizenship Canada 2 98 267

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2020 Immigration, Refugees and Citizenship Canada 5 95 385
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 7 93 340
2018 Public Service 4 96 11049
2018 Immigration, Refugees and Citizenship Canada 6 94 267

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 11497
2020 Immigration, Refugees and Citizenship Canada 9 91 385
2019 Public Service 7 93 11129
2019 Immigration, Refugees and Citizenship Canada 8 92 340
2018 Public Service 7 93 11051
2018 Immigration, Refugees and Citizenship Canada 9 91 267

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2020 Immigration, Refugees and Citizenship Canada 18 82 385
2019 Public Service 11 89 11129
2019 Immigration, Refugees and Citizenship Canada 16 84 340
2018 Public Service 11 89 11053
2018 Immigration, Refugees and Citizenship Canada 13 87 267

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 11497
2020 Immigration, Refugees and Citizenship Canada 12 88 385
2019 Public Service 10 90 11129
2019 Immigration, Refugees and Citizenship Canada 11 89 340
2018 Public Service 11 89 11055
2018 Immigration, Refugees and Citizenship Canada