2020 Public Service Employee Survey Results for Supreme Court of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 41 51 0 7 0 0 0 93 7 15
2020 Legal services 55 40 0 5 0 0 0 95 5 32
2020 Administration and operations 61 31 4 4 0 0 0 92 4 24
2020 Information technology 53 41 0 6 0 0 0 94 6 17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 15 0 0 0 0 0 100 0 15
2020 Legal services 78 18 4 0 0 0 0 96 0 32
2020 Administration and operations 71 21 4 4 0 0 0 92 4 24
2020 Information technology 82 12 0 6 0 0 0 94 6 17
2017 Library services 80 20 0 0 0 0 0 100 0 12
2017 Legal services 69 23 0 8 0 0 0 92 8 35
2017 Administration and operations 82 18 0 0 0 0 0 100 0 17
2017 Human resources 100 0 0 0 0 0 0 100 0 11
2017 Information technology 83 17 0 0 0 0 0 100 0 12
2014 Library services 78 22 0 0 0 0 0 100 0 10
2014 Legal services 88 9 2 0 0 0 0 98 0 35
2014 Administration and operations 85 15 0 0 0 0 0 100 0 19
2014 Information management 76 24 0 0 0 0 0 100 0 12
2014 Information technology 69 31 0 0 0 0 0 100 0 12
2014 None of the above 100 0 0 0 0 0 0 100 0 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 37 0 7 0 0 0 93 7 15
2020 Legal services 46 34 8 12 0 0 0 80 12 32
2020 Administration and operations 41 46 4 8 0 0 0 87 8 24
2020 Information technology 41 18 6 29 6 0 0 59 35 17

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 7 7 7 0 0 0 85 7 15
2020 Legal services 49 33 4 7 0 0 7 89 8 32
2020 Administration and operations 45 38 4 13 0 0 0 83 13 24
2020 Information technology 35 41 12 6 6 0 0 76 12 17

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 15 7 7 0 0 0 85 7 15
2020 Legal services 59 18 11 11 2 0 0 77 13 32
2020 Administration and operations 59 30 4 8 0 0 0 88 8 24
2020 Information technology 41 29 12 18 0 0 0 71 18 17

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 29 7 7 0 0 0 85 7 15
2020 Legal services 42 16 15 17 6 0 4 60 24 30
2020 Administration and operations 42 33 17 8 0 0 0 75 8 24
2020 Information technology 71 18 0 6 6 0 0 88 12 17

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 22 0 7 0 0 0 93 7 15
2020 Legal services 45 43 9 4 0 0 0 88 4 32
2020 Administration and operations 45 33 4 4 13 0 0 79 17 24
2020 Information technology 59 24 12 6 0 0 0 82 6 17

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 22 0 7 0 0 0 93 7 15
2020 Legal services 46 32 7 14 0 0 0 79 14 32
2020 Administration and operations 33 37 17 9 4 0 0 70 13 24
2020 Information technology 35 41 18 0 6 0 0 76 6 17

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 22 7 7 0 0 0 85 7 15
2020 Legal services 48 30 6 7 7 0 2 80 15 31
2020 Administration and operations 45 33 13 4 4 0 0 78 9 24
2020 Information technology 41 47 6 6 0 0 0 88 6 17

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 22 0 7 0 0 0 93 7 15
2020 Legal services 73 20 4 4 0 0 0 93 4 32
2020 Administration and operations 65 22 4 4 0 4 0 91 5 24
2020 Information technology 81 19 0 0 0 0 0 100 0 16

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 29 0 7 0 0 0 93 7 15
2020 Legal services 53 28 12 7 0 0 0 81 7 32
2020 Administration and operations 38 45 13 0 4 0 0 83 4 24
2020 Information technology 53 29 6 12 0 0 0 82 12 17

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 92 0 8 0 0 0 0 92 0 14
2020 Legal services 64 30 5 0 0 0 0 95 0 32
2020 Administration and operations 64 27 5 0 5 0 0 91 5 23
2020 Information technology 88 12 0 0 0 0 0 100 0 17

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 29 0 7 0 0 0 93 7 15
2020 Legal services 45 37 7 4 7 0 0 82 11 32
2020 Administration and operations 37 29 16 13 4 0 0 66 18 24
2020 Information technology 53 29 6 6 6 0 0 82 12 17

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 67 26 7 0 0 0 0 93 0 15
2020 Legal services 42 41 2 7 7 0 0 84 14 32
2020 Administration and operations 33 37 17 4 9 0 0 70 13 24
2020 Information technology 59 24 6 12 0 0 0 82 12 17

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 15 0 0 0 0 0 100 0 15
2020 Legal services 55 35 2 8 0 0 0 90 8 32
2020 Administration and operations 35 45 5 15 0 0 0 80 15 22
2020 Information technology 71 12 6 6 6 0 0 82 12 17

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 7 7 0 0 0 0 93 0 15
2020 Legal services 48 43 2 7 0 0 0 91 7 32
2020 Administration and operations 55 33 8 0 4 0 0 87 4 24
2020 Information technology 76 12 6 6 0 0 0 88 6 17

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 59 30 4 7 0 0 0 89 7 15
2020 Legal services 32 30 7 15 16 0 0 62 31 32
2020 Administration and operations 36 35 25 4 0 0 0 71 4 24
2020 Information technology 47 35 6 12 0 0 0 82 12 17

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 7 4 55 33 0 0 89 7 15
2020 Legal services 0 24 23 26 27 0 0 53 24 31
2020 Administration and operations 4 26 25 26 15 0 4 43 31 24
2020 Information technology 6 29 18 24 24 0 0 47 35 17

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 0 11 7 81 0 0 89 0 15
2020 Legal services 4 4 10 18 58 0 6 81 8 31
2020 Administration and operations 13 13 4 26 37 4 4 68 27 24
2020 Information technology 12 0 12 35 41 0 0 76 12 17

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 0 26 26 41 7 0 72 0 15
2020 Legal services 2 2 22 20 40 4 9 69 5 31
2020 Administration and operations 4 13 25 26 21 0 11 53 19 24
2020 Information technology 0 6 12 29 53 0 0 82 6 17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 0 15 19 63 0 4 85 0 15
2020 Legal services 4 7 25 36 26 0 2 64 11 32
2020 Administration and operations 0 4 18 38 28 0 12 75 5 24
2020 Information technology 6 6 24 29 35 0 0 65 12 17

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 0 26 7 67 0 0 74 0 15
2020 Legal services 4 6 17 32 36 6 0 72 10 31
2020 Administration and operations 4 8 9 50 25 0 4 78 13 24
2020 Information technology 12 6 35 6 41 0 0 47 18 17

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 0 8 29 63 0 0 92 0 15
2020 Legal services 6 6 6 23 47 7 6 80 13 31
2020 Administration and operations 17 4 13 29 29 4 4 63 23 24
2020 Information technology 7 20 20 0 53 0 0 53 27 15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 7 23 37 26 7 0 68 8 15
2020 Legal services 4 16 18 31 26 0 6 60 21 31
2020 Administration and operations 17 0 22 24 25 4 8 56 19 24
2020 Information technology 0 18 18 18 47 0 0 65 18 17

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 7 0 41 26 22 0 4 50 8 15
2020 Legal services 6 4 36 35 20 0 0 55 9 31
2020 Administration and operations 4 14 28 18 29 0 8 50 19 23
2020 Information technology 12 0 24 18 47 0 0 65 12 17
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 48 19 15 11 7 0 0 67 19 15
2020 Legal services 34 17 7 9 4 16 14 72 18 32
2020 Administration and operations 33 20 30 4 9 0 4 55 14 24
2020 Information technology 41 35 6 6 6 6 0 81 13 17

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 15 0 11 0 0 0 89 11 15
2020 Legal services 57 33 0 7 4 0 0 89 11 32
2020 Administration and operations 50 30 16 0 4 0 0 79 4 24
2020 Information technology 65 18 12 6 0 0 0 82 6 17

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 89 4 7 0 0 0 0 93 0 15
2020 Legal services 79 21 0 0 0 0 0 100 0 31
2020 Administration and operations 63 21 12 4 0 0 0 83 4 24
2020 Information technology 65 18 6 12 0 0 0 82 12 17

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 15 4 7 0 0 0 89 7 15
2020 Legal services 58 39 0 4 0 0 0 96 4 31
2020 Administration and operations 38 41 13 4 4 0 0 79 9 24
2020 Information technology 50 38 0 6 0 6 0 93 7 16

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 22 7 0 0 0 0 93 0 15
2020 Legal services 65 18 8 0 4 4 2 88 4 32
2020 Administration and operations 54 17 9 4 9 4 4 77 14 24
2020 Information technology 53 24 6 0 0 6 12 93 0 17
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 72 16 0 8 0 0 4 92 8 14
2020 Legal services 42 15 21 7 2 0 13 66 10 31
2020 Administration and operations 54 34 4 0 0 0 8 95 0 24
2020 Information technology 65 24 6 0 0 0 6 94 0 17

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 22 0 0 7 0 0 93 7 15
2020 Legal services 40 35 6 13 4 0 2 77 17 31
2020 Administration and operations 54 21 8 17 0 0 0 75 17 24
2020 Information technology 59 29 6 6 0 0 0 88 6 17

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 0 0 7 0 0 7 92 8 15
2020 Legal services 51 28 7 8 0 0 6 84 8 31
2020 Administration and operations 42 25 17 0 9 0 7 72 10 24
2020 Information technology 53 12 24 0 6 6 0 69 6 17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 15 0 0 7 0 0 93 7 15
2020 Legal services 57 25 6 10 0 0 2 84 10 31
2020 Administration and operations 51 18 13 0 14 0 4 72 15 23
2020 Information technology 53 35 6 0 6 0 0 88 6 17

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Library services 34 66 15
2020 Legal services 25 75 32
2020 Administration and operations 21 79 24
2020 Information technology 59 41 17

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 7 0 7 0 7 15 91 9 15
2020 Legal services 44 7 5 6 4 18 17 78 14 32
2020 Administration and operations 38 17 26 4 0 0 16 65 4 24
2020 Information technology 71 12 6 0 0 0 12 93 0 17

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 7 0 0 7 0 0 93 7 15
2020 Legal services 60 27 9 2 0 0 2 89 2 32
2020 Administration and operations 59 20 13 4 4 0 0 79 9 24
2020 Information technology 71 29 0 0 0 0 0 100 0 17
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 15 0 0 0 7 0 100 0 15
2020 Legal services 64 19 8 0 2 7 0 89 3 32
2020 Administration and operations 54 21 13 0 13 0 0 74 13 24
2020 Information technology 69 13 6 0 6 6 0 87 7 16

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 22 0 0 0 0 0 100 0 15
2020 Legal services 57 29 9 4 2 0 0 85 6 32
2020 Administration and operations 50 28 9 4 9 0 0 78 13 24
2020 Information technology 76 12 6 0 6 0 0 88 6 17

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 41 7 7 0 0 0 85 7 15
2020 Legal services 46 26 12 6 2 7 0 78 9 32
2020 Administration and operations 38 36 9 13 4 0 0 73 18 24
2020 Information technology 71 12 12 0 6 0 0 82 6 17

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 37 55 0 7 0 0 0 93 7 15
2020 Legal services 39 33 15 7 2 4 0 75 10 32
2020 Administration and operations 49 16 21 0 13 0 0 65 13 24
2020 Information technology 69 6 6 13 6 0 0 75 19 16

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 7 7 0 0 0 0 93 0 15
2020 Legal services 68 28 4 0 0 0 0 96 0 32
2020 Administration and operations 65 22 8 4 0 0 0 87 4 24
2020 Information technology 82 12 6 0 0 0 0 94 0 17
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 22 0 0 0 0 0 100 0 15
2020 Legal services 48 35 7 0 0 0 11 92 0 32
2020 Administration and operations 57 25 9 9 0 0 0 82 9 24
2020 Information technology 59 29 0 12 0 0 0 88 12 17

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 41 7 7 0 0 0 85 7 15
2020 Legal services 37 36 14 2 0 7 4 82 3 32
2020 Administration and operations 38 34 9 5 13 0 0 73 18 23
2020 Information technology 41 35 12 0 12 0 0 76 12 17

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 59 11 15 0 0 15 0 83 0 15
2020 Legal services 53 18 6 9 11 4 0 73 21 32
2020 Administration and operations 42 22 18 9 9 0 0 64 18 24
2020 Information technology 41 24 6 12 6 0 12 73 20 17

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 26 15 0 0 7 0 84 0 15
2020 Legal services 48 29 16 4 4 0 0 77 7 32
2020 Administration and operations 54 29 9 0 4 4 0 86 5 24
2020 Information technology 59 12 18 6 0 0 6 75 6 17

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 37 19 22 0 0 15 7 72 0 15
2020 Legal services 26 11 11 12 21 18 2 46 41 32
2020 Administration and operations 26 23 21 4 13 8 4 56 20 24
2020 Information technology 29 24 6 6 18 12 6 64 29 17

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 48 7 0 0 0 0 93 0 15
2020 Legal services 33 32 13 13 0 9 0 71 14 31
2020 Administration and operations 35 20 17 14 9 5 0 58 24 23
2020 Information technology 41 24 18 12 6 0 0 65 18 17

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 44 8 7 15 7 7 11 64 27 15
2020 Legal services 14 7 22 14 16 13 14 29 41 32
2020 Administration and operations 39 11 16 21 9 0 4 53 31 24
2020 Information technology 29 35 0 18 18 0 0 65 35 17

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 29 7 0 0 0 7 92 0 15
2020 Legal services 62 20 7 2 0 0 9 90 3 32
2020 Administration and operations 66 21 13 0 0 0 0 87 0 24
2020 Information technology 59 12 12 6 0 0 12 80 7 17

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 4 0 15 0 0 7 84 16 15
2020 Legal services 67 17 0 7 0 6 4 92 8 32
2020 Administration and operations 62 17 13 4 4 0 0 79 9 24
2020 Information technology 47 35 12 0 0 0 6 88 0 17

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 0 7 0 0 0 7 92 0 15
2020 Legal services 85 2 0 0 4 7 2 96 4 32
2020 Administration and operations 87 4 4 0 4 0 0 91 4 24
2020 Information technology 82 0 6 0 0 0 12 93 0 17

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 7 0 0 0 0 15 100 0 15
2020 Legal services 73 11 4 0 4 0 10 92 4 32
2020 Administration and operations 79 13 9 0 0 0 0 91 0 24
2020 Information technology 69 19 0 0 0 0 13 100 0 16

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 41 15 0 0 0 0 85 0 15
2020 Legal services 34 43 18 2 4 0 0 77 6 32
2020 Administration and operations 30 36 25 9 0 0 0 66 9 24
2020 Information technology 53 18 29 0 0 0 0 71 0 17

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 33 15 0 0 0 0 85 0 15
2020 Legal services 46 41 4 2 7 0 0 87 9 32
2020 Administration and operations 57 34 4 0 4 0 0 91 4 24
2020 Information technology 53 35 0 6 0 0 6 94 6 17

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 41 37 15 0 0 7 0 84 0 15
2020 Legal services 43 32 13 9 0 4 0 78 9 32
2020 Administration and operations 50 20 13 0 4 13 0 81 5 24
2020 Information technology 53 18 12 6 0 0 12 80 7 17

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 33 23 7 7 0 29 0 79 10 15
2020 Legal services 32 32 9 7 4 11 5 76 13 32
2020 Administration and operations 49 16 13 4 0 17 0 79 5 24
2020 Information technology 41 29 18 0 0 0 12 80 0 17

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 15 22 7 0 0 0 71 7 15
2020 Legal services 49 32 5 2 4 0 8 88 6 32
2020 Administration and operations 54 15 9 9 0 4 8 80 10 24
2020 Information technology 50 25 0 6 0 0 19 92 8 16

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 15 7 0 0 0 0 93 0 15
2020 Legal services 76 15 2 4 4 0 0 91 7 32
2020 Administration and operations 76 7 4 8 4 0 0 83 13 24
2020 Information technology 76 18 6 0 0 0 0 94 0 17

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 93 7 0 0 0 0 0 100 0 15
2020 Legal services 55 31 7 7 0 0 0 86 7 32
2020 Administration and operations 79 4 4 0 13 0 0 83 13 24
2020 Information technology 82 6 6 6 0 0 0 88 6 17

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 15 0 0 0 0 0 100 0 15
2020 Legal services 57 27 16 0 0 0 0 84 0 32
2020 Administration and operations 72 16 0 0 13 0 0 87 13 24
2020 Information technology 82 6 6 6 0 0 0 88 6 17

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 7 0 0 0 7 0 100 0 15
2020 Legal services 53 15 7 7 4 7 7 79 13 31
2020 Administration and operations 51 21 16 0 13 0 0 72 13 24
2020 Information technology 65 18 12 6 0 0 0 82 6 17
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Library services 15 67 19 15
2020 Legal services 43 53 4 32
2020 Administration and operations 21 21 58 24
2020 Information technology 6 59 35 17

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Legal services 13 8 16 0 54 8 14
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 7 4 22 0 7 51 8 28 18 15
2020 Legal services 20 0 4 9 9 49 9 47 45 32
2020 Administration and operations 25 11 21 4 9 27 4 52 18 24
2020 Information technology 35 12 0 6 6 18 24 80 20 17

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 11 15 0 0 29 0 79 0 15
2020 Legal services 39 11 11 11 9 19 0 61 25 32
2020 Administration and operations 41 24 13 4 8 9 0 72 14 24
2020 Information technology 35 24 0 6 6 6 24 83 17 17
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Library services 0 100 15
2020 Information technology 0 100 17

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 7 4 7 0 0 73 8 60 0 15
2020 Legal services 20 6 4 7 4 49 11 64 27 32
2020 Administration and operations 32 11 21 0 9 22 4 59 12 24
2020 Information technology 35 12 6 6 0 18 24 80 10 17

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 19 0 0 0 37 0 100 0 15
2020 Legal services 46 18 9 4 4 20 0 80 9 32
2020 Administration and operations 49 16 13 0 13 9 0 72 15 24
2020 Information technology 35 24 6 6 0 6 24 83 8 17
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 26 41 19 7 7 0 0 67 15 15
2020 Legal services 39 37 18 4 2 0 0 76 6 31
2020 Administration and operations 20 42 30 4 4 0 0 62 8 24
2020 Information technology 41 24 6 12 18 0 0 65 29 17

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 15 4 7 0 0 0 89 7 15
2020 Legal services 74 19 4 0 4 0 0 93 4 32
2020 Administration and operations 66 13 8 4 0 0 9 86 5 24
2020 Information technology 41 18 18 6 12 0 6 63 19 17

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 19 41 26 15 0 0 0 59 15 15
2020 Legal services 22 30 21 14 13 0 0 52 27 32
2020 Administration and operations 25 24 29 18 4 0 0 49 22 24
2020 Information technology 29 35 18 6 6 0 6 69 13 17

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 26 7 7 0 0 7 84 8 15
2020 Legal services 39 34 4 16 7 0 0 73 23 32
2020 Administration and operations 55 23 18 4 0 0 0 78 4 24
2020 Information technology 24 41 18 6 12 0 0 65 18 17

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 33 0 7 0 0 7 92 8 15
2020 Legal services 57 14 8 7 11 0 4 74 18 32
2020 Administration and operations 41 37 8 9 4 0 0 79 13 24
2020 Information technology 12 59 12 18 0 0 0 71 18 17

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 67 11 7 0 0 0 15 91 0 15
2020 Legal services 43 25 14 7 11 0 0 68 18 32
2020 Administration and operations 52 21 9 14 0 0 4 76 15 23
2020 Information technology 71 6 6 6 0 0 12 87 7 17

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 26 7 7 7 0 0 78 15 15
2020 Legal services 30 47 11 2 11 0 0 77 13 32
2020 Administration and operations 54 20 13 8 4 0 0 74 13 24
2020 Information technology 35 24 18 12 12 0 0 59 24 17

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 41 15 7 7 0 0 29 79 10 15
2020 Legal services 50 25 12 2 0 0 11 84 3 32
2020 Administration and operations 34 30 16 0 8 0 13 72 9 24
2020 Information technology 29 29 6 6 18 0 12 67 27 17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 45 48 0 0 7 0 0 93 7 15
2020 Legal services 57 18 18 0 4 4 0 78 4 32
2020 Administration and operations 60 23 8 0 4 4 0 87 5 24
2020 Information technology 59 29 0 6 0 0 6 94 6 17

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 59 19 15 0 0 0 7 84 0 15
2020 Legal services 55 22 9 7 4 4 0 80 11 32
2020 Administration and operations 45 29 13 9 4 0 0 74 13 24
2020 Information technology 35 29 18 12 0 0 6 69 13 17

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 67 19 0 7 0 0 7 92 8 15
2020 Legal services 55 21 11 6 4 4 0 79 10 32
2020 Administration and operations 45 23 18 4 9 0 0 69 13 24
2020 Information technology 35 41 6 12 0 0 6 81 13 17

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 7 7 0 7 0 7 84 8 15
2020 Legal services 57 16 16 4 4 4 0 76 7 32
2020 Administration and operations 59 24 4 8 4 0 0 83 13 24
2020 Information technology 59 18 12 6 6 0 0 76 12 17

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 11 15 15 0 0 7 68 16 15
2020 Legal services 28 32 25 7 5 4 0 62 13 32
2020 Administration and operations 45 34 13 4 4 0 0 79 9 24
2020 Information technology 18 47 18 12 0 0 6 69 13 17

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 26 41 19 7 0 0 7 72 8 15
2020 Legal services 50 30 7 5 4 4 0 84 9 32
2020 Administration and operations 56 26 13 0 4 0 0 82 4 24
2020 Information technology 59 29 6 6 0 0 0 88 6 17

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 52 33 7 7 0 0 0 85 7 15
2020 Legal services 63 21 16 0 0 0 0 84 0 32
2020 Administration and operations 70 13 4 4 8 0 0 83 13 24
2020 Information technology 44 25 13 6 13 0 0 69 19 16

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 37 41 15 0 7 0 0 78 7 15
2020 Legal services 33 39 19 6 4 0 0 71 9 32
2020 Administration and operations 59 23 4 9 0 0 5 86 10 23
2020 Information technology 59 6 24 6 6 0 0 65 12 17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 15 7 0 0 0 0 93 0 15
2020 Legal services 73 9 4 0 4 0 11 92 4 32
2020 Administration and operations 62 25 0 8 0 0 4 92 8 24
2020 Information technology 71 12 6 0 0 0 12 93 0 17

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 7 0 7 0 0 7 92 8 15
2020 Legal services 78 5 0 4 6 4 4 90 10 32
2020 Administration and operations 83 8 0 0 9 0 0 91 9 24
2020 Information technology 71 12 6 0 6 0 6 88 6 17

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 15 7 7 0 0 7 84 8 15
2020 Legal services 75 9 2 4 4 4 4 90 8 32
2020 Administration and operations 66 13 13 9 0 0 0 79 9 24
2020 Information technology 41 29 18 6 0 0 6 75 6 17

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 81 4 0 7 0 0 7 92 8 15
2020 Legal services 73 9 0 4 6 4 5 90 10 32
2020 Administration and operations 73 13 5 0 9 0 0 86 9 23
2020 Information technology 65 24 0 0 6 0 6 94 6 17

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 4 0 0 0 0 22 100 0 15
2020 Legal services 62 14 0 0 2 0 21 97 3 32
2020 Administration and operations 55 8 12 0 4 0 21 79 6 24
2020 Information technology 71 6 0 6 0 0 18 93 7 17

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 74 11 0 0 7 0 7 92 8 15
2020 Legal services 83 2 2 0 0 0 12 97 0 32
2020 Administration and operations 65 13 9 4 4 0 4 82 8 24
2020 Information technology 76 6 6 6 0 0 6 88 6 17

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 0 0 7 0 0 7 92 8 15
2020 Legal services 84 2 2 2 4 0 6 91 6 31
2020 Administration and operations 75 8 0 0 8 0 9 91 9 24
2020 Information technology 65 18 0 6 12 0 0 82 18 17

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 59 26 0 0 7 0 7 92 8 15
2020 Legal services 60 31 5 2 0 0 2 93 2 32
2020 Administration and operations 46 41 9 0 0 0 4 91 0 24
2020 Information technology 59 24 12 0 0 0 6 88 0 17

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 41 37 0 7 15 0 0 78 22 15
2020 Legal services 45 40 14 0 2 0 0 84 2 32
2020 Administration and operations 33 44 20 0 4 0 0 77 4 24
2020 Information technology 24 41 6 12 18 0 0 65 29 17

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 23 55 15 7 0 0 0 78 7 15
2020 Legal services 11 35 41 14 0 0 0 45 14 32
2020 Administration and operations 16 51 12 16 4 0 0 67 21 24
2020 Information technology 18 24 53 6 0 0 0 41 6 17

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 0 22 15 37 26 0 0 63 22 15
2020 Legal services 7 15 33 21 24 0 0 44 23 31
2020 Administration and operations 4 28 30 29 8 0 0 37 33 24
2020 Information technology 0 18 35 29 12 6 0 44 19 17

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 41 37 7 7 7 0 0 78 15 15
2020 Legal services 37 25 25 7 2 4 0 65 10 32
2020 Administration and operations 50 28 18 0 4 0 0 78 4 24
2020 Information technology 47 41 6 6 0 0 0 88 6 17

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 37 33 0 22 7 0 0 71 29 15
2020 Legal services 41 25 18 4 6 7 0 71 10 32
2020 Administration and operations 51 28 8 8 4 0 0 79 13 24
2020 Information technology 53 35 0 6 6 0 0 88 12 17

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 34 7 29 22 7 0 0 41 29 15
2020 Legal services 42 18 5 15 11 4 5 66 28 32
2020 Administration and operations 46 17 11 9 9 4 4 69 19 24
2020 Information technology 44 31 0 19 0 0 6 80 20 16

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 15 22 0 7 0 0 71 7 15
2020 Legal services 49 22 14 4 6 0 5 75 10 32
2020 Administration and operations 39 35 8 5 5 4 5 81 10 23
2020 Information technology 53 24 6 6 0 6 6 87 7 17

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 22 15 0 0 0 0 85 0 15
2020 Legal services 41 25 5 12 16 0 0 66 29 32
2020 Administration and operations 38 37 8 13 4 0 0 75 17 24
2020 Information technology 47 35 12 6 0 0 0 82 6 17

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 37 55 0 7 0 0 0 93 7 15
2020 Legal services 57 25 9 9 0 0 0 82 9 32
2020 Administration and operations 54 29 9 8 0 0 0 82 8 23
2020 Information technology 59 24 12 6 0 0 0 82 6 17

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 23 63 0 7 7 0 0 85 15 15
2020 Legal services 57 25 9 4 6 0 0 82 9 32
2020 Administration and operations 50 33 17 0 0 0 0 83 0 23
2020 Information technology 71 12 12 6 0 0 0 82 6 17

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 56 29 7 7 0 0 0 85 7 15
2020 Legal services 58 22 14 6 0 0 0 80 6 32
2020 Administration and operations 54 28 14 5 0 0 0 81 5 23
2020 Information technology 65 24 6 6 0 0 0 88 6 17

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 15 7 7 0 0 0 85 7 15
2020 Legal services 57 23 5 6 4 0 5 84 10 32
2020 Administration and operations 70 18 8 0 4 0 0 88 4 23
2020 Information technology 59 29 6 6 0 0 0 88 6 17

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 85 15 0 0 0 0 0 100 0 15
2020 Legal services 98 0 0 0 0 2 0 100 0 32
2020 Administration and operations 95 5 0 0 0 0 0 100 0 23
2020 Information technology 88 6 6 0 0 0 0 94 0 17

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 63 22 7 0 7 0 0 85 7 15
2020 Legal services 46 38 4 7 2 4 0 87 10 32
2020 Administration and operations 62 29 4 4 0 0 0 91 4 24
2020 Information technology 65 24 6 6 0 0 0 88 6 17

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 15 0 0 7 0 0 93 7 15
2020 Legal services 56 18 5 5 9 0 5 79 16 32
2020 Administration and operations 50 30 7 9 0 4 0 83 9 24
2020 Information technology 76 6 6 6 0 6 0 88 6 17

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 7 7 7 0 0 0 85 7 15
2020 Legal services 57 18 18 5 2 0 0 75 8 32
2020 Administration and operations 55 34 0 4 8 0 0 88 12 24
2020 Information technology 65 12 12 12 0 0 0 76 12 17

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 32 47 0 21 0 0 0 79 21 10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Legal services 100 0 10

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 32 19 7 17 13 0 13 58 34 10
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Library services 7 93 15
2020 Legal services 7 93 32
2020 Administration and operations 9 91 24
2020 Information technology 24 76 17

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Library services 22 78 15
2020 Legal services 12 88 32
2020 Administration and operations 21 79 24
2020 Information technology 24 76 17

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 78 22 0 0 0 0 0 100 0 15
2020 Legal services 42 25 9 11 2 5 5 76 14 32
2020 Administration and operations 63 16 4 13 0 0 4 82 13 24
2020 Information technology 65 35 0 0 0 0 0 100 0 17
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 15 70 11 4 83 17 15
2020 Legal services 8 78 14 0 91 9 32
2020 Administration and operations 13 63 20 4 83 17 24
2020 Information technology 0 47 47 6 100 0 17

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Library services 71 0 0 0 0 7 22 100 0 15
2020 Legal services 46 9 4 0 4 0 38 89 6 32
2020 Administration and operations 51 8 4 0 9 0 29 82 12 24
2020 Information technology 35 18 18 12 6 0 12 60 20 17
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