2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 83. Are you a supervisor?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	31	50	5	12	3	0	0	81	15	1630
2020	Non-supervisor	29	45	6	14	6	0	0	74	20	6246

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	74	18	4	2	1	0	0	93	3	1624
2020	Non-supervisor	72	19	4	2	2	0	1	92	4	6229
2017	Supervisor	64	25	5	3	2	1	1	90	5	1218
2017	Non-supervisor	62	24	6	4	2	1	1	88	6	5962
2014	Supervisor	64	25	5	4	2	0	1	90	5	1552
2014	Non-supervisor	61	25	6	3	2	1	1	88	6	7776

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	38	41	7	10	4	79	14	1625
2020	Non-supervisor	34	37	9	14	7	71	20	6227
2019	Supervisor	34	37	8	14	6	72	20	1368
2019	Non-supervisor	31	33	9	16	11	64	27	5871
2017	Supervisor	32	35	8	14	10	67	25	1216
2017	Non-supervisor	24	33	9	18	15	57	33	5975
2014	Supervisor	34	34	7	14	10	68	25	1555
2014	Non-supervisor	25	34	9	17	14	60	31	7771

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	25	41	12	16	5	66	21	1618
2020	Non-supervisor	24	36	13	18	9	60	26	6212
2019	Supervisor	23	40	14	17	7	63	23	1368
2019	Non-supervisor	17	36	14	20	13	53	33	5860
2018	Supervisor	17	42	12	21	8	59	29	1191
2018	Non-supervisor	12	40	12	21	15	52	36	5038
2017	Supervisor	14	38	12	20	15	52	35	1220
2017	Non-supervisor	12	31	13	24	21	43	45	5974
2014	Supervisor	16	36	15	20	13	53	33	1554
2014	Non-supervisor	11	32	13	24	20	43	44	7775

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	45	38	8	7	2	84	9	1614
2020	Non-supervisor	35	34	11	12	7	70	19	6197
2019	Supervisor	42	38	8	8	3	80	11	1361
2019	Non-supervisor	30	36	12	14	9	66	22	5841
2017	Supervisor	38	42	7	8	4	81	12	1215
2017	Non-supervisor	25	37	12	15	10	63	25	5956
2014	Supervisor	43	40	8	6	2	84	8	1552
2014	Non-supervisor	25	38	13	14	9	64	23	7772

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	34	33	12	13	8	0	66	21	1628
2020	Non-supervisor	38	29	12	10	10	0	67	21	6216
2019	Supervisor	35	34	12	11	8	0	69	19	1362
2019	Non-supervisor	31	31	12	13	13	0	62	26	5861
2018	Supervisor	31	34	13	14	8	0	65	22	1191
2018	Non-supervisor	27	32	14	13	13	0	60	26	5025
2017	Supervisor	27	33	13	15	11	0	61	26	1218
2017	Non-supervisor	26	30	13	13	17	0	56	30	5972
2014	Supervisor	24	34	14	15	12	0	59	27	1553
2014	Non-supervisor	24	31	15	14	15	1	56	29	7774

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	39	41	10	6	4	80	10	1627
2020	Non-supervisor	32	36	14	11	8	68	18	6236
2019	Supervisor	39	40	9	7	4	79	11	1374
2019	Non-supervisor	28	38	14	10	9	66	20	5884
2018	Supervisor	32	44	11	8	5	76	13	1182
2018	Non-supervisor	23	41	14	12	10	64	22	5003
2017	Supervisor	33	42	10	9	5	75	15	1219
2017	Non-supervisor	23	41	13	12	11	64	23	5973
2014	Supervisor	33	44	9	8	6	78	14	1554
2014	Non-supervisor	23	42	13	11	9	66	21	7779

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	27	38	13	14	8	65	22	1629
2020	Non-supervisor	26	31	15	14	14	57	28	6229
2019	Supervisor	25	37	14	15	9	62	24	1368
2019	Non-supervisor	20	31	16	17	16	51	33	5876
2018	Supervisor	19	33	17	18	12	52	30	1191
2018	Non-supervisor	15	29	17	18	21	44	39	5022
2017	Supervisor	17	36	16	18	13	53	31	1220
2017	Non-supervisor	14	29	16	19	22	43	41	5969
2014	Supervisor	18	35	15	17	14	54	31	1553
2014	Non-supervisor	14	29	17	19	21	43	40	7779

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	43	12	10	5	73	15	1621
2020	Non-supervisor	28	38	14	12	7	66	19	6181
2019	Supervisor	28	41	13	14	5	68	19	1363
2019	Non-supervisor	23	39	15	14	8	62	23	5848
2018	Supervisor	23	41	13	15	8	64	23	1191
2018	Non-supervisor	19	37	17	16	11	56	27	5035
2017	Supervisor	22	43	13	15	7	65	22	1216
2017	Non-supervisor	18	38	17	16	11	56	27	5973

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	45	39	8	5	2	0	84	8	1624
2020	Non-supervisor	36	37	13	8	6	0	73	14	6205
2019	Supervisor	42	39	10	7	2	0	81	9	1361
2019	Non-supervisor	30	38	14	10	8	0	68	18	5836
2018	Supervisor	40	42	10	6	3	0	81	9	1185
2018	Non-supervisor	27	41	14	10	7	0	69	18	5021
2017	Supervisor	36	42	10	7	5	0	78	12	1216
2017	Non-supervisor	25	38	15	12	10	1	63	22	5969
2014	Supervisor	38	41	11	7	4	0	79	11	1554
2014	Non-supervisor	25	38	16	11	9	1	63	21	7775

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	39	12	11	7	70	19	1625
2020	Non-supervisor	26	31	15	14	14	57	28	6216
2019	Supervisor	30	35	12	13	10	65	23	1363
2019	Non-supervisor	21	31	17	15	16	52	31	5856
2018	Supervisor	24	37	13	16	10	61	26	1183
2018	Non-supervisor	15	31	16	18	20	46	37	5004
2017	Supervisor	21	37	14	15	13	58	28	1217
2017	Non-supervisor	15	28	17	17	22	43	40	5977

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	57	32	6	3	2	89	4	1621
2020	Non-supervisor	48	32	11	5	4	80	9	6183
2019	Supervisor	58	31	7	3	1	89	4	1358
2019	Non-supervisor	44	35	12	5	4	79	9	5827
2018	Supervisor	53	36	6	3	2	89	5	1181
2018	Non-supervisor	42	37	11	6	4	79	10	4981
2017	Supervisor	53	35	7	3	1	88	5	1209
2017	Non-supervisor	43	36	12	6	4	79	9	5955
2014	Supervisor	64	26	6	1	2	90	3	1551
2014	Non-supervisor	51	31	10	4	3	83	7	7774

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	36	41	9	9	4	78	13	1618
2020	Non-supervisor	25	33	15	14	13	58	27	6202
2019	Supervisor	34	42	10	9	5	76	14	1365
2019	Non-supervisor	19	33	16	16	16	52	32	5858
2018	Supervisor	29	42	10	13	6	71	19	1184
2018	Non-supervisor	15	32	15	18	20	47	38	5001
2017	Supervisor	25	45	11	12	7	70	19	1210
2017	Non-supervisor	15	32	15	19	19	47	38	5948
2014	Supervisor	24	44	10	13	9	69	22	1555
2014	Non-supervisor	12	32	16	19	20	45	40	7780

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	40	36	11	8	5	76	13	1625
2020	Non-supervisor	28	30	17	11	13	59	24	6224
2019	Supervisor	36	36	14	9	5	72	14	1365
2019	Non-supervisor	23	29	18	15	15	52	30	5871
2018	Supervisor	30	38	13	11	8	68	19	1177
2018	Non-supervisor	18	30	17	16	19	47	35	4974
2017	Supervisor	28	39	13	12	8	66	20	1208
2017	Non-supervisor	18	28	18	17	18	46	36	5952
2014	Supervisor	30	37	12	11	9	67	20	1551
2014	Non-supervisor	17	30	18	16	18	47	35	7776

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	31	43	12	10	4	74	14	1606
2020	Non-supervisor	28	37	16	11	7	65	19	6155
2019	Supervisor	30	40	13	12	5	69	17	1355
2019	Non-supervisor	22	36	18	13	9	59	23	5777
2018	Supervisor	27	37	16	13	7	64	20	1180
2018	Non-supervisor	18	31	20	17	15	49	31	4997
2017	Supervisor	23	38	15	15	8	61	23	1209
2017	Non-supervisor	18	32	19	17	14	50	31	5947
2014	Supervisor	28	37	14	13	9	65	22	1552
2014	Non-supervisor	17	34	19	15	14	51	30	7776

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	43	41	9	5	3	84	8	1626
2020	Non-supervisor	40	36	12	7	4	76	12	6234
2019	Supervisor	44	39	9	6	2	82	8	1368
2019	Non-supervisor	35	39	13	8	5	74	13	5884
2018	Supervisor	38	41	10	8	3	79	11	1183
2018	Non-supervisor	29	41	15	9	5	71	14	5014
2017	Supervisor	35	42	12	7	4	77	11	1208
2017	Non-supervisor	28	40	15	9	7	68	16	5943
2014	Supervisor	40	39	9	7	4	79	11	1555
2014	Non-supervisor	32	40	14	7	6	72	14	7778

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	20	30	22	16	11	0	50	28	1618
2020	Non-supervisor	44	34	14	4	3	1	79	7	6190
2019	Supervisor	21	32	24	14	9	0	53	23	1357
2019	Non-supervisor	41	33	16	5	4	1	75	9	5848
2018	Supervisor	22	30	23	15	10	0	52	25	1189
2018	Non-supervisor	38	34	16	6	4	2	73	10	5039
2017	Supervisor	19	33	24	15	8	1	52	23	1219
2017	Non-supervisor	40	34	15	5	3	3	76	9	5978
2014	Supervisor	16	28	26	18	12	0	44	31	1555
2014	Non-supervisor	36	34	18	6	4	2	71	10	7781

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	16	34	35	11	4	0	0	15	50	1628
2020	Non-supervisor	14	25	33	19	8	1	1	27	40	6239
2019	Supervisor	18	35	33	10	3	0	0	13	53	1372
2019	Non-supervisor	15	26	31	17	9	1	1	26	42	5875
2018	Supervisor	23	34	30	10	3	0	0	13	57	1191
2018	Non-supervisor	18	30	31	14	6	1	1	20	49	5010
2017	Supervisor	23	35	31	7	3	0	0	10	59	1218
2017	Non-supervisor	18	27	32	13	6	1	3	20	47	5948
2014	Supervisor	23	38	29	8	1	0	1	9	61	1553
2014	Non-supervisor	18	30	32	13	5	1	2	18	49	7771

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	16	26	32	20	5	1	1	26	42	1620
2020	Non-supervisor	16	20	26	22	14	1	1	37	37	6212
2019	Supervisor	24	31	29	12	5	0	0	16	55	1369
2019	Non-supervisor	21	23	25	17	12	2	1	29	46	5865
2018	Supervisor	29	31	27	9	3	0	0	13	60	1185
2018	Non-supervisor	26	27	24	14	7	1	1	22	54	5001
2017	Supervisor	28	33	26	9	3	0	1	13	61	1215
2017	Non-supervisor	25	26	25	12	7	2	2	20	53	5949
2014	Supervisor	25	32	28	10	3	0	1	14	58	1554
2014	Non-supervisor	25	27	26	12	6	2	2	19	54	7768

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	31	30	11	3	1	1	15	55	1614
2020	Non-supervisor	19	22	29	17	9	1	3	27	43	6213
2019	Supervisor	28	32	27	10	3	0	0	13	60	1372
2019	Non-supervisor	23	24	24	15	9	2	2	25	49	5866
2018	Supervisor	36	31	24	7	2	0	0	9	67	1185
2018	Non-supervisor	26	26	25	12	6	2	3	19	55	4993
2017	Supervisor	33	31	25	8	2	0	1	10	65	1218
2017	Non-supervisor	25	25	24	13	7	3	4	21	54	5957
2014	Supervisor	34	31	24	8	3	0	1	11	65	1552
2014	Non-supervisor	25	27	25	12	5	2	3	19	55	7762

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	18	24	34	18	5	0	1	23	42	1626
2020	Non-supervisor	7	11	28	33	18	1	3	53	18	6213
2019	Supervisor	18	26	33	19	4	0	0	23	44	1365
2019	Non-supervisor	9	13	26	29	18	1	4	50	23	5834
2018	Supervisor	21	25	33	16	4	0	0	20	46	1181
2018	Non-supervisor	11	14	29	28	13	1	4	43	26	4983
2017	Supervisor	22	27	30	16	4	0	1	20	50	1216
2017	Non-supervisor	11	14	26	26	13	2	7	43	28	5919
2014	Supervisor	29	30	27	10	3	0	1	13	60	1553
2014	Non-supervisor	13	16	29	25	11	2	5	38	31	7746

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	26	28	30	12	4	0	1	16	54	1626
2020	Non-supervisor	16	19	27	21	14	1	2	35	37	6226
2019	Supervisor	36	31	22	9	2	0	0	11	67	1370
2019	Non-supervisor	25	22	23	15	12	1	2	28	49	5869
2018	Supervisor	41	32	19	5	2	0	0	7	73	1185
2018	Non-supervisor	32	25	22	11	7	1	2	18	59	5009
2017	Supervisor	46	31	17	5	2	0	0	6	77	1218
2017	Non-supervisor	32	23	21	12	7	1	3	20	58	5949
2014	Supervisor	43	30	20	5	2	0	0	6	74	1553
2014	Non-supervisor	31	26	23	11	6	1	2	18	59	7764

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	12	19	34	25	9	1	1	35	31	1616
2020	Non-supervisor	12	16	25	25	17	3	2	45	29	6203
2019	Supervisor	22	26	31	15	5	0	1	21	48	1361
2019	Non-supervisor	18	20	25	20	13	3	2	34	40	5849
2018	Supervisor	27	25	28	15	4	0	0	20	52	1181
2018	Non-supervisor	21	22	25	18	10	2	2	29	45	4986
2017	Supervisor	24	23	31	16	4	0	1	20	48	1214
2017	Non-supervisor	19	20	24	19	11	3	4	32	42	5948
2014	Supervisor	16	21	33	21	6	1	1	28	38	1554
2014	Non-supervisor	16	19	26	21	11	3	4	35	38	7762

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	30	33	11	3	1	0	14	53	1619
2020	Non-supervisor	18	22	28	18	10	2	2	29	42	6211
2019	Supervisor	26	33	28	9	3	0	0	12	60	1367
2019	Non-supervisor	22	24	26	14	10	2	2	25	47	5860
2018	Supervisor	30	32	27	8	2	0	0	10	63	1187
2018	Non-supervisor	26	25	27	11	7	2	2	18	53	5003
2017	Supervisor	30	29	30	7	2	0	1	10	60	1216
2017	Non-supervisor	24	24	27	12	7	3	4	19	51	5951
2014	Supervisor	32	32	26	6	2	0	1	9	65	1553
2014	Non-supervisor	23	24	29	12	6	2	3	19	51	7764

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	14	23	37	19	5	0	0	25	38	1625
2020	Non-supervisor	14	20	33	21	10	0	1	32	35	6238
2019	Supervisor	24	30	29	12	4	0	0	16	54	1374
2019	Non-supervisor	23	25	29	14	7	1	1	21	49	5878

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	27	39	14	10	7	2	1	68	17	1626
2020	Non-supervisor	22	26	19	13	12	5	3	52	27	6230
2019	Supervisor	28	39	13	11	8	1	1	68	19	1366
2019	Non-supervisor	20	26	18	14	15	4	3	49	31	5860
2018	Supervisor	20	40	15	15	9	1	1	60	24	1185
2018	Non-supervisor	13	28	21	15	18	4	2	43	35	5017
2017	Supervisor	23	38	15	14	9	1	1	62	23	1219
2017	Non-supervisor	15	26	18	16	18	4	3	44	36	5971
2014	Supervisor	30	39	13	11	5	1	1	70	17	1554
2014	Non-supervisor	21	28	18	13	13	4	3	53	28	7780

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	51	29	6	8	5	0	0	80	13	1616
2020	Non-supervisor	37	27	11	13	11	1	0	65	24	6211
2019	Supervisor	47	31	8	9	5	0	0	79	13	1367
2019	Non-supervisor	32	28	12	14	13	1	0	61	27	5863
2018	Supervisor	40	33	9	11	7	0	0	73	18	1182
2018	Non-supervisor	25	29	13	16	16	1	0	55	32	5003
2017	Supervisor	40	34	8	11	6	0	0	75	17	1220
2017	Non-supervisor	26	27	13	16	16	1	1	54	33	5962
2014	Supervisor	47	30	7	10	5	0	0	78	15	1554
2014	Non-supervisor	31	29	12	14	13	1	0	61	27	7777

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	47	35	7	8	3	82	11	1616
2020	Non-supervisor	43	33	10	9	5	76	14	6211
2019	Supervisor	42	37	8	10	3	79	13	1371
2019	Non-supervisor	36	35	11	11	7	71	18	5861
2018	Supervisor	34	43	10	8	5	77	13	1184
2018	Non-supervisor	29	38	14	11	7	68	18	5001
2017	Supervisor	30	43	9	11	5	74	17	1218
2017	Non-supervisor	25	39	14	13	8	65	21	5971
2014	Supervisor	34	47	8	8	3	82	10	1554
2014	Non-supervisor	28	41	13	11	7	70	17	7770

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	44	39	8	5	3	0	0	84	7	1607
2020	Non-supervisor	36	36	15	7	5	1	1	73	12	6186
2019	Supervisor	41	42	10	5	2	0	0	83	7	1372
2019	Non-supervisor	30	37	17	8	6	1	0	69	14	5869
2018	Supervisor	33	45	11	8	3	0	0	78	11	1186
2018	Non-supervisor	24	41	20	8	6	1	0	66	14	5005

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	59	24	6	4	4	3	2	86	8	1628
2020	Non-supervisor	41	26	13	6	7	5	3	73	13	6225

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	60	26	8	3	2	1	1	87	5	1621
2020	Non-supervisor	38	25	18	7	6	1	5	68	14	6231
2019	Supervisor	55	28	11	3	1	1	1	85	4	1372
2019	Non-supervisor	32	28	20	8	8	1	4	63	16	5883

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	42	33	11	8	5	0	0	76	13	1618
2020	Non-supervisor	39	29	13	10	9	1	1	68	19	6233
2019	Supervisor	40	31	14	9	6	0	0	71	15	1372
2019	Non-supervisor	31	30	16	12	11	0	0	62	23	5876
2018	Supervisor	30	38	12	12	7	0	0	69	19	1180
2018	Non-supervisor	27	33	15	13	12	0	0	60	25	4992
2017	Supervisor	30	39	12	11	8	0	0	69	19	1219
2017	Non-supervisor	26	33	15	13	12	1	0	60	25	5981
2014	Supervisor	32	37	12	10	8	0	0	70	17	1555
2014	Non-supervisor	28	34	15	12	11	1	0	62	23	7777

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	49	26	12	5	6	1	1	76	11	1620
2020	Non-supervisor	42	23	15	8	9	2	2	67	17	6223

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	47	32	8	7	4	0	0	80	12	1619
2020	Non-supervisor	41	30	12	8	8	1	1	71	16	6233
2019	Supervisor	42	33	12	9	4	0	0	75	13	1366
2019	Non-supervisor	33	31	14	11	9	1	1	65	21	5841
2018	Supervisor	34	36	13	9	7	0	0	71	16	1177
2018	Non-supervisor	29	33	13	13	11	0	0	63	24	4965
2017	Supervisor	34	36	11	10	8	0	0	71	18	1218
2017	Non-supervisor	29	32	13	13	11	1	1	62	24	5968
2014	Supervisor	36	36	10	10	7	0	0	72	18	1555
2014	Non-supervisor	29	34	14	12	10	1	0	63	22	7777

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	34	66	1627
2020	Non-supervisor	35	65	6247

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	52	20	8	4	4	1	11	82	9	1623
2020	Non-supervisor	42	17	11	5	7	6	13	72	15	6232

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	55	26	9	5	4	1	82	9	1627
2020	Non-supervisor	47	25	11	8	8	1	73	16	6239
2019	Supervisor	48	30	11	7	4	0	78	11	1371
2019	Non-supervisor	38	28	13	10	10	0	67	20	5880
2018	Supervisor	40	33	12	8	7	0	73	15	1182
2018	Non-supervisor	34	27	15	11	12	0	62	23	4986
2017	Supervisor	41	33	10	9	7	0	74	15	1215
2017	Non-supervisor	35	28	15	11	11	0	63	22	5964
2014	Supervisor	43	31	11	8	7	0	74	14	1552
2014	Non-supervisor	35	29	15	10	11	0	65	21	7772

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	34	14	11	8	3	66	19	1626
2020	Non-supervisor	27	24	16	11	14	8	56	27	6241
2019	Supervisor	23	37	16	14	8	2	61	23	1356
2019	Non-supervisor	21	26	18	13	17	6	50	31	5890
2018	Supervisor	22	31	17	17	11	2	54	29	1193
2018	Non-supervisor	14	25	20	15	21	5	41	38	5043
2017	Supervisor	20	29	16	17	15	2	51	33	1219
2017	Non-supervisor	13	24	20	15	21	7	40	39	5978
2014	Supervisor	21	33	16	15	12	3	56	28	1553
2014	Non-supervisor	14	25	19	15	20	7	42	37	7768

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	34	17	15	10	1	58	25	1624
2020	Non-supervisor	23	26	16	15	19	2	49	34	6226
2019	Supervisor	18	35	15	19	13	1	53	32	1355
2019	Non-supervisor	18	24	17	17	22	2	43	40	5878
2018	Supervisor	16	27	17	23	17	0	43	40	1187
2018	Non-supervisor	12	20	17	20	29	2	33	50	5036
2017	Supervisor	15	27	14	22	21	1	41	44	1219
2017	Non-supervisor	10	20	17	20	30	2	31	51	5975
2014	Supervisor	16	29	16	21	17	1	45	39	1552
2014	Non-supervisor	10	21	19	20	27	2	32	49	7772

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	14	33	19	21	13	1	47	34	1625
2020	Non-supervisor	17	23	17	18	20	4	42	40	6215
2019	Supervisor	10	29	18	26	16	1	39	43	1354
2019	Non-supervisor	13	20	19	19	24	4	35	46	5871
2018	Supervisor	10	22	19	27	23	0	32	49	1189
2018	Non-supervisor	8	17	18	22	31	3	26	55	5019
2017	Supervisor	9	22	17	26	25	1	31	52	1220
2017	Non-supervisor	7	16	18	23	32	5	25	57	5965
2014	Supervisor	8	25	19	27	22	1	33	49	1550
2014	Non-supervisor	7	17	18	23	30	4	26	55	7769

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	14	36	17	20	13	1	50	33	1625
2020	Non-supervisor	17	26	16	18	20	3	44	39	6235
2019	Supervisor	10	30	18	25	16	1	40	41	1353
2019	Non-supervisor	13	22	17	19	26	3	36	47	5883
2018	Supervisor	8	27	18	25	22	0	35	47	1188
2018	Non-supervisor	8	20	16	22	32	2	29	55	5038
2017	Supervisor	9	28	16	22	24	1	37	46	1217
2017	Non-supervisor	8	20	16	21	31	3	29	54	5968
2014	Supervisor	10	31	16	23	20	1	41	43	1551
2014	Non-supervisor	7	22	17	23	28	3	30	52	7767

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	39	26	14	6	3	9	4	74	10	1617
2020	Non-supervisor	36	19	11	6	8	15	4	68	18	6242
2019	Supervisor	42	24	15	6	4	6	3	73	11	1373
2019	Non-supervisor	36	19	11	7	8	16	3	68	18	5885

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	20	47	17	11	4	0	67	16	1624
2020	Non-supervisor	22	38	19	12	8	1	60	21	6230
2019	Supervisor	19	44	18	14	5	0	62	20	1368
2019	Non-supervisor	18	36	20	15	10	1	55	25	5870
2018	Supervisor	16	41	18	17	7	0	57	25	1185
2018	Non-supervisor	13	35	22	17	13	1	49	30	5029
2017	Supervisor	16	40	17	18	9	0	56	27	1218
2017	Non-supervisor	15	33	21	16	14	1	49	30	5965
2014	Supervisor	23	43	17	12	6	0	66	18	1552
2014	Non-supervisor	16	37	21	12	11	2	55	24	7774

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	8	34	21	26	11	0	42	36	1611
2020	Non-supervisor	14	27	20	22	15	2	42	38	6199
2019	Supervisor	5	26	19	31	18	0	32	49	1359
2019	Non-supervisor	9	23	20	24	22	2	32	47	5852

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	35	40	11	8	5	1	1	76	13	1626
2020	Non-supervisor	25	35	16	11	9	2	1	62	21	6225
2019	Supervisor	32	42	12	9	4	1	0	75	14	1369
2019	Non-supervisor	22	35	17	13	11	2	1	59	24	5859
2018	Supervisor	33	43	12	8	4	0	0	76	12	1188
2018	Non-supervisor	19	38	18	13	10	2	1	58	24	5034
2017	Supervisor	40	41	10	6	3	1	0	81	9	1215
2017	Non-supervisor	23	38	15	11	9	3	1	64	21	5962
2014	Supervisor	45	38	8	5	3	1	0	83	9	1551
2014	Non-supervisor	26	38	13	11	8	3	1	66	20	7763

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	26	42	18	9	5	1	68	14	1620
2020	Non-supervisor	24	33	20	12	9	1	58	22	6217
2019	Supervisor	22	42	20	11	5	0	64	15	1362
2019	Non-supervisor	20	33	21	13	12	1	54	25	5860
2018	Supervisor	21	43	19	9	7	0	64	16	1191
2018	Non-supervisor	15	32	24	14	13	1	48	27	5017

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	20	27	17	14	14	5	3	52	30	1624
2020	Non-supervisor	17	22	16	16	20	7	2	43	39	6224
2019	Supervisor	18	27	18	15	15	4	3	48	32	1369
2019	Non-supervisor	15	21	16	16	23	6	2	39	43	5870
2018	Supervisor	17	26	17	17	18	3	2	45	37	1188
2018	Non-supervisor	11	22	19	18	25	5	1	35	45	5031
2017	Supervisor	18	22	17	18	17	4	4	43	38	1216
2017	Non-supervisor	12	22	16	19	23	6	2	37	46	5965
2014	Supervisor	20	25	15	16	16	5	3	48	36	1551
2014	Non-supervisor	11	22	17	18	24	7	1	35	46	7763

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	17	36	19	17	10	1	53	28	1627
2020	Non-supervisor	18	25	18	17	19	2	44	37	6222
2019	Supervisor	14	33	19	21	13	1	47	34	1366
2019	Non-supervisor	14	23	17	19	24	2	38	44	5862
2018	Supervisor	11	30	18	23	18	0	41	41	1189
2018	Non-supervisor	9	20	18	21	30	2	30	52	5037
2017	Supervisor	9	27	17	26	20	1	36	47	1220
2017	Non-supervisor	8	20	16	23	30	2	29	54	5971
2014	Supervisor	12	30	19	21	17	0	42	38	1549
2014	Non-supervisor	9	20	17	22	28	3	30	52	7754

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	33	14	15	14	1	1	57	29	1625
2020	Non-supervisor	16	23	15	17	24	3	2	41	43	6237
2019	Supervisor	22	31	14	16	16	1	1	53	33	1373
2019	Non-supervisor	14	22	16	17	28	2	2	37	47	5886
2018	Supervisor	19	27	14	19	20	1	1	47	39	1191
2018	Non-supervisor	9	20	16	20	33	1	1	30	54	5029
2017	Supervisor	17	30	13	17	21	1	1	48	38	1219
2017	Non-supervisor	8	18	14	21	34	2	2	27	58	5971
2014	Supervisor	20	30	13	17	18	1	1	51	35	1549
2014	Non-supervisor	9	20	15	20	32	2	2	30	54	7760

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	43	25	17	8	5	1	2	69	13	1629
2020	Non-supervisor	46	22	14	7	6	1	4	71	14	6246
2019	Supervisor	41	27	19	8	4	0	1	69	12	1371
2019	Non-supervisor	41	24	17	7	7	1	4	68	15	5870

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	44	25	16	7	5	1	1	71	13	1627
2020	Non-supervisor	35	23	19	11	8	1	4	60	20	6237
2019	Supervisor	43	24	18	8	5	0	2	68	13	1367
2019	Non-supervisor	29	23	20	12	10	2	4	55	23	5866

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	74	10	5	3	4	2	2	88	7	1623
2020	Non-supervisor	65	11	7	4	5	3	4	83	10	6216
2019	Supervisor	72	11	7	2	3	2	3	87	6	1369
2019	Non-supervisor	62	12	7	4	6	4	5	82	11	5857

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	78	7	4	2	1	1	6	93	3	1625
2020	Non-supervisor	65	11	6	3	5	2	8	85	9	6223
2019	Supervisor	78	6	3	2	2	1	8	94	3	1363
2019	Non-supervisor	65	9	5	3	5	3	9	85	9	5869

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	24	46	16	9	4	1	0	71	13	1625
2020	Non-supervisor	16	36	20	15	10	4	1	54	26	6230
2019	Supervisor	21	44	17	12	4	1	0	67	17	1368
2019	Non-supervisor	12	31	23	17	13	4	0	46	31	5881
2018	Supervisor	17	39	22	13	8	0	0	57	21	1192
2018	Non-supervisor	8	26	26	18	19	3	0	35	39	5036
2017	Supervisor	16	38	21	15	10	1	0	54	24	1219
2017	Non-supervisor	8	23	23	20	20	5	1	33	42	5966

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	42	13	10	5	1	72	15	1615
2020	Non-supervisor	26	34	17	12	8	2	61	21	6199
2019	Supervisor	27	42	16	9	4	1	71	13	1367
2019	Non-supervisor	23	35	18	12	10	2	59	23	5836
2018	Supervisor	28	45	14	9	3	1	73	12	1182
2018	Non-supervisor	21	37	20	11	9	2	59	20	5021
2017	Supervisor	27	43	15	9	5	1	71	13	1217
2017	Non-supervisor	21	36	20	11	9	3	59	21	5972
2014	Supervisor	35	39	14	7	3	2	75	11	1548
2014	Non-supervisor	26	35	18	10	8	3	63	18	7758

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	35	40	14	6	3	2	0	77	9	1623
2020	Non-supervisor	30	32	19	8	6	5	1	65	15	6219
2019	Supervisor	35	40	16	5	2	2	0	75	8	1365
2019	Non-supervisor	28	33	20	8	7	4	1	64	15	5860
2018	Supervisor	32	40	17	5	4	1	0	73	9	1187
2018	Non-supervisor	24	34	24	7	7	4	1	61	15	5020
2017	Supervisor	30	37	19	6	3	4	0	70	10	1219
2017	Non-supervisor	22	31	23	8	9	6	1	57	18	5967
2014	Supervisor	38	36	14	4	3	4	0	77	8	1546
2014	Non-supervisor	30	33	19	6	6	5	1	66	13	7752

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	33	40	16	5	3	3	1	75	9	1626
2020	Non-supervisor	29	32	20	7	6	6	1	65	14	6234

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	50	31	9	5	4	2	1	83	8	1625
2020	Non-supervisor	34	31	14	8	8	4	2	69	16	6216

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	43	38	9	6	4	80	10	1622
2020	Non-supervisor	38	32	13	9	8	70	17	6215
2019	Supervisor	35	40	12	8	5	75	13	1372
2019	Non-supervisor	31	35	14	11	10	66	20	5872
2018	Supervisor	30	40	17	7	5	71	12	1183
2018	Non-supervisor	23	36	17	12	11	60	23	5009
2017	Supervisor	31	39	12	11	7	70	18	1219
2017	Non-supervisor	22	36	16	13	13	58	26	5974
2014	Supervisor	35	36	13	10	6	71	16	1547
2014	Non-supervisor	27	36	15	11	11	63	22	7756

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	27	37	17	12	7	0	64	19	1624
2020	Non-supervisor	28	28	18	13	12	0	56	26	6210
2019	Supervisor	25	30	21	14	10	0	55	24	1368
2019	Non-supervisor	22	28	19	15	16	1	51	30	5863
2018	Supervisor	19	30	22	17	12	0	49	29	1183
2018	Non-supervisor	15	26	22	18	19	0	41	37	5009
2017	Supervisor	17	27	19	19	17	1	44	37	1219
2017	Non-supervisor	15	26	20	18	21	1	41	39	5964
2014	Supervisor	20	31	18	18	12	1	52	30	1547
2014	Non-supervisor	16	31	19	17	17	1	47	34	7757

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	26	39	16	11	7	0	65	18	1615
2020	Non-supervisor	26	31	16	14	12	0	57	26	6175
2019	Supervisor	23	33	19	15	9	0	56	25	1366
2019	Non-supervisor	21	29	18	17	15	0	50	32	5848
2018	Supervisor	19	31	21	18	11	0	50	29	1182
2018	Non-supervisor	14	28	20	19	19	0	42	38	4992
2017	Supervisor	17	30	16	21	15	1	47	36	1217
2017	Non-supervisor	14	27	19	20	21	0	41	40	5966
2014	Supervisor	19	33	17	19	12	0	53	31	1547
2014	Non-supervisor	15	31	18	18	18	0	45	36	7756

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	31	27	18	13	8	2	60	21	1626
2020	Non-supervisor	28	24	18	14	13	3	53	28	6224
2019	Supervisor	30	24	17	16	10	2	56	27	1367
2019	Non-supervisor	22	24	18	16	16	3	48	33	5881
2018	Supervisor	24	25	18	19	12	1	50	31	1187
2018	Non-supervisor	17	22	21	18	19	3	40	38	5016
2017	Supervisor	21	26	18	15	17	2	48	33	1219
2017	Non-supervisor	16	22	18	17	22	5	40	41	5964
2014	Supervisor	25	26	16	17	13	3	52	31	1547
2014	Non-supervisor	18	23	20	17	18	4	44	36	7759

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Supervisor	30	37	33	1633
2020	Non-supervisor	25	38	37	6248
2019	Supervisor	30	35	35	1372
2019	Non-supervisor	29	34	37	5888
2018	Supervisor	31	36	33	1194
2018	Non-supervisor	28	35	37	5046
2017	Supervisor	35	34	30	1218
2017	Non-supervisor	28	34	38	5970
2014	Supervisor	33	34	33	1546
2014	Non-supervisor	27	37	37	7755

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Supervisor	21	40	29	4	1	4	495
2020	Non-supervisor	19	35	29	6	6	6	1564
2019	Supervisor	21	38	31	4	1	5	420
2019	Non-supervisor	16	29	28	7	15	5	1677
2018	Supervisor	21	30	40	4	1	3	382
2018	Non-supervisor	17	31	34	7	7	5	1436
2017	Supervisor	21	28	39	6	1	5	441
2017	Non-supervisor	15	24	38	10	7	6	1662
2014	Supervisor	17	34	37	4	9999	7	518
2014	Non-supervisor	12	38	31	10	9999	9	2095

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	14	86	1629
2020	Non-supervisor	17	83	6242
2019	Supervisor	16	84	1374
2019	Non-supervisor	20	80	5872
2018	Supervisor	20	80	1197
2018	Non-supervisor	23	77	5035

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	37	63	216
2020	Non-supervisor	56	44	992
2019	Supervisor	35	65	212
2019	Non-supervisor	60	40	1135
2018	Supervisor	44	56	224
2018	Non-supervisor	55	45	1131

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	49	51	216
2020	Non-supervisor	69	31	992
2019	Supervisor	49	51	212
2019	Non-supervisor	67	33	1135
2018	Supervisor	55	45	224
2018	Non-supervisor	70	30	1131

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	46	54	216
2020	Non-supervisor	3	97	992
2019	Supervisor	42	58	212
2019	Non-supervisor	3	97	1135
2018	Supervisor	40	60	224
2018	Non-supervisor	3	97	1131

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Supervisor	2	98	224
2018	Non-supervisor	5	95	1131

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	3	97	216
2020	Non-supervisor	5	95	992
2019	Supervisor	2	98	212
2019	Non-supervisor	4	96	1135
2018	Supervisor	3	97	224
2018	Non-supervisor	4	96	1131

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	7	93	216
2020	Non-supervisor	18	82	992
2019	Supervisor	10	90	212
2019	Non-supervisor	19	81	1135
2018	Supervisor	10	90	224
2018	Non-supervisor	21	79	1131

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	3	97	216
2020	Non-supervisor	2	98	992
2019	Supervisor	5	95	212
2019	Non-supervisor	3	97	1135
2018	Supervisor	3	97	224
2018	Non-supervisor	3	97	1131

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	42	58	216
2020	Non-supervisor	41	59	992
2019	Supervisor	46	54	210
2019	Non-supervisor	40	60	1125
2018	Supervisor	46	54	226
2018	Non-supervisor	41	59	1130

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	30	70	216
2020	Non-supervisor	38	62	992
2019	Supervisor	35	65	210
2019	Non-supervisor	38	62	1125
2018	Supervisor	33	67	226
2018	Non-supervisor	40	60	1130

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	55	45	216
2020	Non-supervisor	51	49	992
2019	Supervisor	51	49	210
2019	Non-supervisor	54	46	1125
2018	Supervisor	52	48	226
2018	Non-supervisor	50	50	1130

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	39	61	216
2020	Non-supervisor	44	56	992
2019	Supervisor	32	68	210
2019	Non-supervisor	45	55	1125
2018	Supervisor	39	61	226
2018	Non-supervisor	43	57	1130

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	32	68	216
2020	Non-supervisor	33	67	992
2019	Supervisor	39	61	210
2019	Non-supervisor	34	66	1125
2018	Supervisor	36	64	226
2018	Non-supervisor	35	65	1130

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	51	49	216
2020	Non-supervisor	57	43	992
2019	Supervisor	55	45	210
2019	Non-supervisor	54	46	1125
2018	Supervisor	46	54	226
2018	Non-supervisor	57	43	1130

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	48	52	216
2020	Non-supervisor	40	60	992
2019	Supervisor	47	53	210
2019	Non-supervisor	40	60	1125
2018	Supervisor	49	51	226
2018	Non-supervisor	39	61	1130

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	210
2019	Non-supervisor	3	97	1125

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	8	92	216
2020	Non-supervisor	10	90	992
2019	Supervisor	4	96	210
2019	Non-supervisor	12	88	1125
2018	Supervisor	6	94	226
2018	Non-supervisor	12	88	1130

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	216
2020	Non-supervisor	15	85	992
2019	Supervisor	13	87	210
2019	Non-supervisor	13	87	1125
2018	Supervisor	13	87	226
2018	Non-supervisor	12	88	1130

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	52	48	216
2020	Non-supervisor	57	43	992
2019	Supervisor	52	48	210
2019	Non-supervisor	60	40	1125
2018	Supervisor	53	47	226
2018	Non-supervisor	57	43	1130

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	34	66	216
2020	Non-supervisor	28	72	992
2019	Supervisor	33	67	210
2019	Non-supervisor	29	71	1125
2018	Supervisor	30	70	226
2018	Non-supervisor	29	71	1130

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	19	81	216
2020	Non-supervisor	16	84	992
2019	Supervisor	17	83	210
2019	Non-supervisor	17	83	1125
2018	Supervisor	18	82	226
2018	Non-supervisor	15	85	1130

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	61	39	216
2020	Non-supervisor	44	56	992
2019	Supervisor	57	43	207
2019	Non-supervisor	48	52	1120
2018	Supervisor	63	37	226
2018	Non-supervisor	48	52	1135

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	31	69	216
2020	Non-supervisor	25	75	992
2019	Supervisor	36	64	207
2019	Non-supervisor	27	73	1120
2018	Supervisor	29	71	226
2018	Non-supervisor	27	73	1135

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	216
2020	Non-supervisor	4	96	992
2019	Supervisor	12	88	207
2019	Non-supervisor	5	95	1120
2018	Supervisor	16	84	226
2018	Non-supervisor	5	95	1135

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	3	97	216
2020	Non-supervisor	25	75	992
2019	Supervisor	6	94	207
2019	Non-supervisor	27	73	1120
2018	Supervisor	4	96	226
2018	Non-supervisor	26	74	1135

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	16	84	216
2020	Non-supervisor	8	92	992
2019	Supervisor	13	87	207
2019	Non-supervisor	8	92	1120
2018	Supervisor	10	90	226
2018	Non-supervisor	9	91	1135

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	216
2020	Non-supervisor	11	89	992
2019	Supervisor	5	95	207
2019	Non-supervisor	12	88	1120
2018	Supervisor	7	93	226
2018	Non-supervisor	13	87	1135

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	14	86	216
2020	Non-supervisor	13	87	992
2019	Supervisor	19	81	207
2019	Non-supervisor	14	86	1120
2018	Supervisor	12	88	226
2018	Non-supervisor	15	85	1135

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	216
2020	Non-supervisor	10	90	992
2019	Supervisor	12	88	207
2019	Non-supervisor	12	88	1120
2018	Supervisor	12	88	226
2018	Non-supervisor	11	89	1135

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	23	77	216
2020	Non-supervisor	31	69	992
2019	Supervisor	20	80	207
2019	Non-supervisor	29	71	1120
2018	Supervisor	22	78	226
2018	Non-supervisor	29	71	1135

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	191
2020	Non-supervisor	7	93	881
2019	Supervisor	10	90	197
2019	Non-supervisor	10	90	982
2018	Supervisor	9	91	211
2018	Non-supervisor	9	91	990

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	191
2020	Non-supervisor	16	84	881
2019	Supervisor	12	88	197
2019	Non-supervisor	18	82	982
2018	Supervisor	15	85	211
2018	Non-supervisor	14	86	990

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	191
2020	Non-supervisor	8	92	881
2019	Supervisor	12	88	197
2019	Non-supervisor	7	93	982
2018	Supervisor	5	95	211
2018	Non-supervisor	10	90	990

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	5	95	191
2020	Non-supervisor	4	96	881
2019	Supervisor	8	92	197
2019	Non-supervisor	5	95	982
2018	Supervisor	8	92	211
2018	Non-supervisor	5	95	990

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	191
2020	Non-supervisor	7	93	881
2019	Supervisor	9	91	197
2019	Non-supervisor	8	92	982
2018	Supervisor	12	88	211
2018	Non-supervisor	7	93	990

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	7	93	191
2020	Non-supervisor	6	94	881
2019	Supervisor	11	89	197
2019	Non-supervisor	8	92	982
2018	Supervisor	10	90	211
2018	Non-supervisor	8	92	990

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	11	89	191
2020	Non-supervisor	8	92	881
2019	Supervisor	12	88	197
2019	Non-supervisor	6	94	982
2018	Supervisor	8	92	211
2018	Non-supervisor	7	93	990

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	11	89	191
2020	Non-supervisor	12	88	881
2019	Supervisor	5	95	197
2019	Non-supervisor	12	88	982
2018	Supervisor	8	92	211
2018	Non-supervisor	12	88	990

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	13	87	191
2020	Non-supervisor	14	86	881
2019	Supervisor	7	93	197
2019	Non-supervisor	11	89	982
2018	Supervisor	6	94	211
2018	Non-supervisor	9	91	990

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	31	69	191
2020	Non-supervisor	39	61	881
2019	Supervisor	30	70	197
2019	Non-supervisor	38	62	982
2018	Supervisor	31	69	211
2018	Non-supervisor	38	62	990

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	191
2020	Non-supervisor	11	89	881
2019	Supervisor	8	92	197
2019	Non-supervisor	10	90	982
2018	Supervisor	8	92	211
2018	Non-supervisor	9	91	990

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	50	50	191
2020	Non-supervisor	56	44	881
2019	Supervisor	46	54	197
2019	Non-supervisor	55	45	982
2018	Supervisor	45	55	211
2018	Non-supervisor	50	50	990

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Supervisor	2	98	211
2018	Non-supervisor	2	98	990

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	63	37	191
2020	Non-supervisor	64	36	881
2019	Supervisor	61	39	197
2019	Non-supervisor	63	37	982
2018	Supervisor	62	38	211
2018	Non-supervisor	64	36	990

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	2	98	191
2020	Non-supervisor	4	96	881
2019	Supervisor	5	95	197
2019	Non-supervisor	4	96	982
2018	Supervisor	6	94	211
2018	Non-supervisor	4	96	990

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	18	82	191
2020	Non-supervisor	12	88	881
2019	Supervisor	19	81	197
2019	Non-supervisor	13	87	982
2018	Supervisor	14	86	211
2018	Non-supervisor	12	88	990

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	15	26	18	13	11	13	4	50	28	1630
2020	Non-supervisor	14	15	19	11	14	21	6	40	34	6232
2019	Supervisor	14	26	19	13	12	13	4	47	30	1372
2019	Non-supervisor	12	14	21	11	17	19	6	34	38	5877
2018	Supervisor	14	24	22	16	14	9	2	43	33	1189
2018	Non-supervisor	9	15	24	12	19	16	4	30	39	5026
2017	Supervisor	16	25	20	12	13	11	3	48	29	1219
2017	Non-supervisor	9	14	23	11	18	20	6	31	38	5979
2014	Supervisor	19	25	21	9	9	14	3	53	22	1546
2014	Non-supervisor	9	14	23	10	14	23	7	33	34	7748

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	26	34	20	10	6	4	1	63	17	1630
2020	Non-supervisor	23	25	20	12	12	8	1	52	26	6228
2019	Supervisor	26	34	18	10	7	4	0	63	18	1370
2019	Non-supervisor	20	26	21	11	13	7	1	50	27	5876
2018	Supervisor	22	35	19	13	8	3	0	59	22	1191
2018	Non-supervisor	15	26	23	13	16	6	1	44	31	5026
2017	Supervisor	22	32	20	12	10	4	0	57	22	1219
2017	Non-supervisor	14	25	23	12	15	9	1	44	31	5968
2014	Supervisor	25	33	20	8	7	6	1	62	16	1546
2014	Non-supervisor	14	25	24	11	12	13	2	45	27	7748

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	9	91	1631
2020	Non-supervisor	12	88	6229
2019	Supervisor	9	91	1371
2019	Non-supervisor	13	87	5873
2018	Supervisor	12	88	1193
2018	Non-supervisor	15	85	5022

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	32	68	140
2020	Non-supervisor	39	61	691
2019	Supervisor	30	70	111
2019	Non-supervisor	39	61	726
2018	Supervisor	23	77	131
2018	Non-supervisor	38	62	717

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	77	23	140
2020	Non-supervisor	80	20	691
2019	Supervisor	63	37	111
2019	Non-supervisor	79	21	726
2018	Supervisor	77	23	131
2018	Non-supervisor	80	20	717

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	140
2020	Non-supervisor	2	98	691
2019	Supervisor	15	85	111
2019	Non-supervisor	2	98	726
2018	Supervisor	8	92	131
2018	Non-supervisor	2	98	717

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	4	96	140
2020	Non-supervisor	4	96	691

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	8	92	140
2020	Non-supervisor	5	95	691
2019	Supervisor	7	93	111
2019	Non-supervisor	6	94	726
2018	Supervisor	4	96	131
2018	Non-supervisor	5	95	717

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	140
2020	Non-supervisor	15	85	691
2019	Supervisor	10	90	111
2019	Non-supervisor	16	84	726
2018	Supervisor	7	93	131
2018	Non-supervisor	15	85	717

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	140
2020	Non-supervisor	8	92	691
2019	Supervisor	18	82	111
2019	Non-supervisor	6	94	726
2018	Supervisor	16	84	131
2018	Non-supervisor	8	92	717

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	30	70	140
2020	Non-supervisor	27	73	691
2019	Supervisor	30	70	109
2019	Non-supervisor	22	78	712
2018	Supervisor	32	68	130
2018	Non-supervisor	24	76	714

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	23	77	140
2020	Non-supervisor	16	84	691
2019	Supervisor	15	85	109
2019	Non-supervisor	19	81	712
2018	Supervisor	18	82	130
2018	Non-supervisor	18	82	714

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	18	82	140
2020	Non-supervisor	15	85	691
2019	Supervisor	20	80	109
2019	Non-supervisor	15	85	712
2018	Supervisor	18	82	130
2018	Non-supervisor	17	83	714

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	8	92	691

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	16	84	140
2020	Non-supervisor	26	74	691
2019	Supervisor	24	76	109
2019	Non-supervisor	26	74	712
2018	Supervisor	16	84	130
2018	Non-supervisor	21	79	714

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	43	57	140
2020	Non-supervisor	30	70	691
2019	Supervisor	36	64	109
2019	Non-supervisor	34	66	712
2018	Supervisor	46	54	130
2018	Non-supervisor	36	64	714

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	5	95	691
2019	Supervisor	7	93	109
2019	Non-supervisor	5	95	712
2018	Supervisor	6	94	130
2018	Non-supervisor	4	96	714

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	109
2019	Non-supervisor	2	98	712

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	5	95	140
2020	Non-supervisor	13	87	691
2019	Supervisor	6	94	109
2019	Non-supervisor	13	87	712
2018	Supervisor	7	93	130
2018	Non-supervisor	11	89	714

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	19	81	140
2020	Non-supervisor	28	72	691
2019	Supervisor	21	79	109
2019	Non-supervisor	25	75	712
2018	Supervisor	19	81	130
2018	Non-supervisor	25	75	714

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	140
2020	Non-supervisor	20	80	691
2019	Supervisor	13	87	109
2019	Non-supervisor	24	76	712
2018	Supervisor	14	86	130
2018	Non-supervisor	21	79	714

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	140
2020	Non-supervisor	15	85	691
2019	Supervisor	15	85	109
2019	Non-supervisor	16	84	712
2018	Supervisor	11	89	130
2018	Non-supervisor	15	85	714

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	30	70	140
2020	Non-supervisor	27	73	691
2019	Supervisor	29	71	109
2019	Non-supervisor	31	69	708
2018	Supervisor	31	69	131
2018	Non-supervisor	31	69	716

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	15	85	140
2020	Non-supervisor	11	89	691
2019	Supervisor	16	84	109
2019	Non-supervisor	16	84	708
2018	Supervisor	13	87	131
2018	Non-supervisor	17	83	716

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	3	97	691
2018	Supervisor	4	96	131
2018	Non-supervisor	4	96	716

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	4	96	140
2020	Non-supervisor	20	80	691
2019	Supervisor	0	100	109
2019	Non-supervisor	22	78	708
2018	Supervisor	5	95	131
2018	Non-supervisor	24	76	716

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	3	97	691
2019	Supervisor	5	95	109
2019	Non-supervisor	6	94	708

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	11	89	691
2019	Supervisor	5	95	109
2019	Non-supervisor	11	89	708
2018	Supervisor	7	93	131
2018	Non-supervisor	11	89	716

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	9	91	140
2020	Non-supervisor	10	90	691
2019	Supervisor	6	94	109
2019	Non-supervisor	10	90	708
2018	Supervisor	9	91	131
2018	Non-supervisor	9	91	716

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	140
2020	Non-supervisor	9	91	691
2019	Supervisor	11	89	109
2019	Non-supervisor	11	89	708
2018	Supervisor	7	93	131
2018	Non-supervisor	8	92	716

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	54	46	140
2020	Non-supervisor	49	51	691
2019	Supervisor	56	44	109
2019	Non-supervisor	45	55	708
2018	Supervisor	56	44	131
2018	Non-supervisor	47	53	716

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	16	84	132
2020	Non-supervisor	13	87	616
2019	Supervisor	19	81	95
2019	Non-supervisor	11	89	575
2018	Supervisor	10	90	121
2018	Non-supervisor	10	90	640

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	5	95	132
2020	Non-supervisor	3	97	616

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	0	100	95
2019	Non-supervisor	2	98	575

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	6	94	132
2020	Non-supervisor	4	96	616
2019	Supervisor	8	92	95
2019	Non-supervisor	6	94	575
2018	Supervisor	4	96	121
2018	Non-supervisor	4	96	640

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	14	86	132
2020	Non-supervisor	10	90	616
2018	Supervisor	9	91	121
2018	Non-supervisor	10	90	640

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	132
2020	Non-supervisor	10	90	616
2019	Supervisor	9	91	95
2019	Non-supervisor	11	89	575
2018	Supervisor	5	95	121
2018	Non-supervisor	9	91	640

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	26	74	132
2020	Non-supervisor	34	66	616
2019	Supervisor	35	65	95
2019	Non-supervisor	30	70	575
2018	Supervisor	29	71	121
2018	Non-supervisor	30	70	640

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	10	90	132
2020	Non-supervisor	11	89	616
2019	Supervisor	7	93	95
2019	Non-supervisor	9	91	575
2018	Supervisor	7	93	121
2018	Non-supervisor	10	90	640

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	44	56	132
2020	Non-supervisor	52	48	616
2019	Supervisor	52	48	95
2019	Non-supervisor	48	52	575
2018	Supervisor	47	53	121
2018	Non-supervisor	45	55	640

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	71	29	132
2020	Non-supervisor	66	34	616
2019	Supervisor	74	26	95
2019	Non-supervisor	65	35	575
2018	Supervisor	69	31	121
2018	Non-supervisor	69	31	640

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	5	95	132
2020	Non-supervisor	4	96	616
2018	Supervisor	6	94	121
2018	Non-supervisor	5	95	640

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	12	88	132
2020	Non-supervisor	12	88	616
2019	Supervisor	13	87	95
2019	Non-supervisor	9	91	575
2018	Supervisor	19	81	121
2018	Non-supervisor	13	87	640

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	18	26	23	6	6	17	4	56	15	1630
2020	Non-supervisor	15	16	23	7	9	24	5	44	23	6230
2019	Supervisor	19	27	22	6	6	16	4	58	15	1370
2019	Non-supervisor	14	15	25	7	11	23	6	40	25	5863
2018	Supervisor	17	25	28	6	8	14	3	51	16	1190
2018	Non-supervisor	10	16	30	8	11	21	4	35	26	5014
2017	Supervisor	19	23	25	5	5	18	5	56	13	1221
2017	Non-supervisor	10	16	26	6	10	25	6	38	24	5978
2014	Supervisor	21	24	22	5	4	20	4	60	11	1546
2014	Non-supervisor	10	15	26	6	8	29	6	39	22	7741

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	28	35	20	7	4	5	1	67	12	1629
2020	Non-supervisor	23	27	21	8	9	10	1	56	19	6221
2019	Supervisor	30	34	20	5	5	5	1	68	11	1370
2019	Non-supervisor	23	26	23	7	10	10	1	55	19	5856
2018	Supervisor	25	33	22	8	7	5	1	61	15	1191
2018	Non-supervisor	16	27	27	9	11	9	1	48	23	5007
2017	Supervisor	27	32	21	6	5	7	1	65	12	1216
2017	Non-supervisor	17	27	24	8	10	13	2	52	20	5966
2014	Supervisor	29	32	19	5	4	10	1	69	10	1544
2014	Non-supervisor	16	25	24	7	8	17	2	51	19	7736

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	5	2	21	21	43	5	3	8	69	45
2020	Non-supervisor	2	6	14	16	49	11	2	9	74	183

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	29	21	11	10	0	0	59	21	1630
2020	Non-supervisor	22	20	19	16	22	0	1	42	38	6243

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	34	30	19	9	7	0	64	17	1627
2020	Non-supervisor	29	27	22	12	10	1	56	22	6230
2019	Supervisor	29	27	19	9	15	0	57	25	1373
2019	Non-supervisor	24	25	19	12	18	1	50	30	5877
2018	Supervisor	26	27	19	12	15	1	53	27	1194
2018	Non-supervisor	24	26	21	13	16	1	50	29	5019
2017	Supervisor	29	27	18	12	11	1	57	24	1216
2017	Non-supervisor	24	27	20	12	15	2	52	27	5958

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	8	19	28	23	21	0	27	45	1631
2020	Non-supervisor	26	30	24	12	8	1	56	20	6239
2019	Supervisor	10	23	28	21	18	0	32	39	1373
2019	Non-supervisor	24	29	23	13	11	1	53	24	5870
2018	Supervisor	8	20	27	24	21	0	28	44	1193
2018	Non-supervisor	19	29	26	15	11	1	48	26	5014
2017	Supervisor	8	19	26	24	23	0	27	47	1220
2017	Non-supervisor	20	27	25	15	12	1	48	27	5966

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	13	26	26	20	15	0	0	39	35	1625
2020	Non-supervisor	37	30	17	8	5	0	2	69	14	6221
2019	Supervisor	13	28	28	18	13	0	0	41	31	1360
2019	Non-supervisor	34	29	18	9	6	0	3	65	16	5836
2018	Supervisor	11	24	27	21	16	0	0	35	38	1192
2018	Non-supervisor	27	30	21	10	8	0	3	59	19	4959
2017	Supervisor	10	25	26	22	17	0	0	35	39	1213
2017	Non-supervisor	29	27	20	10	8	1	5	59	20	5952

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	11	21	25	23	19	0	0	33	42	1624
2020	Non-supervisor	26	25	19	15	13	1	1	52	28	6215
2019	Supervisor	6	17	21	25	30	0	0	23	55	1366
2019	Non-supervisor	18	20	20	16	24	0	1	39	41	5858
2018	Supervisor	5	12	24	25	33	0	0	17	58	1185
2018	Non-supervisor	13	17	22	19	27	0	1	31	47	5008
2017	Supervisor	4	12	21	27	36	0	0	16	63	1220
2017	Non-supervisor	13	17	20	20	28	1	1	31	49	5956

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	29	27	17	14	11	0	1	57	25	1626
2020	Non-supervisor	53	24	11	5	3	0	4	80	8	6208
2019	Supervisor	30	29	21	10	8	0	2	60	18	1368
2019	Non-supervisor	48	22	12	6	6	0	5	74	13	5850
2018	Supervisor	27	29	21	12	9	0	2	58	21	1191
2018	Non-supervisor	42	24	15	6	6	0	6	71	13	5002
2017	Supervisor	26	26	23	12	9	0	4	55	22	1215
2017	Non-supervisor	40	23	15	6	6	1	9	70	13	5958

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	16	25	26	17	16	0	41	33	1627
2020	Non-supervisor	28	26	21	12	12	1	54	24	6228
2019	Supervisor	20	28	25	14	13	0	48	27	1365
2019	Non-supervisor	27	25	21	11	15	1	53	26	5872
2018	Supervisor	15	25	26	17	16	0	40	33	1193
2018	Non-supervisor	22	24	22	14	17	1	47	31	4999
2017	Supervisor	16	26	28	16	13	0	42	29	1208
2017	Non-supervisor	21	26	23	15	14	1	48	29	5941

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	25	25	20	13	14	0	4	52	28	1625
2020	Non-supervisor	29	20	18	12	15	0	6	52	29	6221

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	35	25	11	6	0	0	58	17	1622
2020	Non-supervisor	29	28	20	11	9	1	1	59	20	6201
2019	Supervisor	16	37	27	13	7	0	0	53	20	1367
2019	Non-supervisor	25	30	22	11	10	1	1	56	22	5853
2018	Supervisor	12	33	29	16	8	0	0	46	25	1189
2018	Non-supervisor	18	30	25	14	10	1	1	49	25	5013
2017	Supervisor	14	30	27	18	11	0	0	44	29	1211
2017	Non-supervisor	19	27	24	16	12	1	2	47	28	5939

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	11	29	28	20	12	0	0	40	31	1619
2020	Non-supervisor	25	28	22	13	11	1	1	53	25	6213
2019	Supervisor	11	27	27	21	14	0	0	38	35	1366
2019	Non-supervisor	22	28	22	15	12	1	1	51	27	5857
2018	Supervisor	8	25	29	21	16	0	0	33	38	1188
2018	Non-supervisor	16	27	25	17	13	1	1	43	31	5013
2017	Supervisor	8	23	26	24	19	0	0	31	43	1209
2017	Non-supervisor	17	26	23	17	14	1	2	44	32	5940

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	22	31	24	14	9	0	0	53	23	1621
2020	Non-supervisor	28	28	20	12	11	0	1	57	23	6209
2019	Supervisor	20	30	25	15	9	0	0	51	24	1364
2019	Non-supervisor	26	27	21	13	12	1	1	53	26	5851
2018	Supervisor	16	29	27	16	12	0	0	45	29	1185
2018	Non-supervisor	20	26	23	16	13	0	1	47	29	5009
2017	Supervisor	17	27	24	18	13	0	1	45	31	1211
2017	Non-supervisor	21	27	22	15	13	1	2	49	29	5947

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	36	30	16	9	8	0	66	18	1623
2020	Non-supervisor	35	24	16	11	13	1	60	24	6203
2019	Supervisor	34	28	19	10	9	0	62	19	1355
2019	Non-supervisor	31	25	17	13	13	1	57	26	5848

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	27	36	21	10	6	0	1	63	15	1622
2020	Non-supervisor	32	29	21	10	8	0	1	61	18	6212

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	13	26	24	19	18	0	0	39	37	1626
2020	Non-supervisor	25	29	21	12	11	0	1	55	23	6206
2019	Supervisor	19	30	24	16	11	0	0	49	27	1361
2019	Non-supervisor	28	29	20	12	9	0	1	58	22	5831
2018	Supervisor	15	26	24	19	15	0	0	41	34	1184
2018	Non-supervisor	23	29	22	14	11	0	1	53	24	4988
2017	Supervisor	17	24	26	17	15	0	0	42	32	1209
2017	Non-supervisor	24	29	21	13	9	1	2	55	23	5933

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	49	29	13	6	3	1	79	9	1619
2020	Non-supervisor	44	26	16	7	6	1	71	13	6185
2019	Supervisor	48	26	15	6	4	1	74	10	1361
2019	Non-supervisor	41	25	16	9	8	1	67	17	5827
2018	Supervisor	44	28	16	7	5	1	72	11	1178
2018	Non-supervisor	41	26	16	9	7	2	67	16	4990
2017	Supervisor	49	26	13	6	4	1	77	10	1221
2017	Non-supervisor	41	26	17	9	6	2	68	15	5970

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	35	36	18	7	4	0	0	71	11	1616
2020	Non-supervisor	33	31	20	8	6	0	1	65	15	6203

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	73	15	5	2	1	0	4	92	3	1622
2020	Non-supervisor	61	17	8	4	4	1	5	83	8	6195
2019	Supervisor	72	12	6	2	2	0	5	89	4	1359
2019	Non-supervisor	60	15	8	4	6	1	6	82	10	5843
2018	Supervisor	62	18	9	3	4	0	3	83	8	1185
2018	Non-supervisor	55	18	10	5	6	1	5	77	12	4990

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	72	12	5	5	4	1	1	85	9	1622
2020	Non-supervisor	66	13	7	5	6	1	3	82	11	6192
2019	Supervisor	64	17	8	5	5	0	1	82	10	1368
2019	Non-supervisor	59	16	9	6	8	1	2	77	14	5862
2018	Supervisor	56	21	9	5	7	0	2	78	12	1188
2018	Non-supervisor	53	18	11	7	8	1	3	73	15	5006
2017	Supervisor	63	17	9	4	5	0	2	81	9	1218
2017	Non-supervisor	57	18	9	6	6	1	3	78	13	5962

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	57	27	10	3	2	0	1	85	5	1621
2020	Non-supervisor	59	23	9	4	3	0	2	84	7	6182
2019	Supervisor	47	32	14	4	3	0	1	79	7	1368
2019	Non-supervisor	48	29	12	5	4	0	1	78	10	5848
2018	Supervisor	44	33	14	5	4	0	0	77	9	1184
2018	Non-supervisor	43	32	14	6	4	0	1	75	10	5012
2017	Supervisor	44	32	12	6	4	0	1	77	10	1221
2017	Non-supervisor	45	31	13	6	4	1	2	77	10	5966

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	60	20	8	6	5	0	1	81	11	1619
2020	Non-supervisor	56	18	9	7	8	0	2	75	15	6206
2019	Supervisor	56	22	11	5	5	0	1	79	10	1355
2019	Non-supervisor	49	21	13	8	8	0	1	71	16	5827
2018	Supervisor	46	26	14	8	6	0	0	72	14	1182
2018	Non-supervisor	39	24	16	10	10	0	1	64	20	4990
2017	Supervisor	50	23	11	8	6	0	1	74	14	1221
2017	Non-supervisor	45	23	13	9	8	1	2	70	17	5961

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	40	32	16	7	5	0	1	72	12	1625
2020	Non-supervisor	62	6	2	1	1	0	29	96	2	6213
2019	Supervisor	33	31	22	7	6	0	0	64	14	1357
2019	Non-supervisor	59	6	3	1	1	0	30	94	2	5803
2018	Supervisor	30	35	20	9	6	0	0	66	15	1178
2018	Non-supervisor	53	7	3	1	1	0	36	93	2	4961
2017	Supervisor	34	31	19	9	5	0	1	66	15	1218
2017	Non-supervisor	51	8	3	1	1	1	35	93	3	5960

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	63	24	9	2	1	0	1	88	3	1631
2020	Non-supervisor	60	21	10	4	3	0	3	83	7	6239
2019	Supervisor	63	24	8	3	1	0	1	88	4	1365
2019	Non-supervisor	57	21	10	4	3	0	5	83	7	5830
2018	Supervisor	58	28	9	2	1	0	1	87	4	1175
2018	Non-supervisor	52	24	12	4	3	0	5	80	7	4979
2017	Supervisor	63	24	7	3	1	0	2	89	3	1208
2017	Non-supervisor	53	23	10	4	3	1	7	82	7	5936

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	81	14	3	1	1	0	1	95	2	1624
2020	Non-supervisor	67	17	7	3	3	0	2	86	7	6240
2019	Supervisor	82	11	3	2	1	0	1	94	3	1369
2019	Non-supervisor	68	15	7	3	4	0	3	86	7	5861
2018	Supervisor	77	15	4	2	2	0	1	93	3	1186
2018	Non-supervisor	65	17	7	3	4	0	4	86	7	4999
2017	Supervisor	75	15	4	2	2	0	2	92	4	1219
2017	Non-supervisor	60	20	7	4	4	1	5	85	8	5969

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	46	34	14	4	2	0	80	6	1629
2020	Non-supervisor	44	29	16	5	4	2	75	9	6239
2019	Supervisor	57	26	10	4	2	1	84	6	1361
2019	Non-supervisor	50	28	13	4	3	2	80	7	5842
2018	Supervisor	52	27	14	4	2	0	80	6	1182
2018	Non-supervisor	44	30	15	5	3	2	76	8	4998
2017	Supervisor	54	29	11	3	2	1	84	5	1217
2017	Non-supervisor	46	31	13	5	3	3	79	8	5960

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	27	43	20	7	3	0	0	70	10	1628
2020	Non-supervisor	24	37	22	9	7	0	0	61	16	6236

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	7	23	41	20	9	30	29	1627
2020	Non-supervisor	14	34	32	14	6	48	20	6236
2019	Supervisor	10	24	40	18	8	34	26	1371
2019	Non-supervisor	15	32	33	14	6	47	19	5877
2018	Supervisor	6	22	40	22	9	28	31	1194
2018	Non-supervisor	11	30	37	15	7	41	22	5043
2017	Supervisor	5	19	41	23	12	24	35	1221
2017	Non-supervisor	10	28	38	15	8	38	24	5977

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	21	27	36	13	3	16	48	1620
2020	Non-supervisor	12	18	38	23	10	32	30	6200
2019	Supervisor	15	26	39	15	5	20	41	1362
2019	Non-supervisor	12	19	38	21	10	31	31	5836
2018	Supervisor	18	26	39	13	5	18	44	1175
2018	Non-supervisor	12	22	39	19	8	27	34	4978
2017	Supervisor	15	30	39	13	4	16	45	1217
2017	Non-supervisor	11	22	38	19	9	28	33	5963

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	33	46	12	6	3	0	79	9	1632
2020	Non-supervisor	29	40	14	9	6	1	70	16	6237
2019	Supervisor	29	47	13	7	3	1	77	11	1367
2019	Non-supervisor	24	39	17	11	7	2	64	18	5855
2018	Supervisor	31	45	12	8	4	0	77	12	1188
2018	Non-supervisor	20	40	19	11	8	2	61	19	5022
2017	Supervisor	24	46	15	9	5	1	71	14	1217
2017	Non-supervisor	18	39	18	11	11	3	59	22	5972

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	26	36	15	13	8	1	0	63	21	1625
2020	Non-supervisor	25	30	15	13	14	3	0	56	28	6223

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	36	31	10	12	10	1	0	68	22	1623
2020	Non-supervisor	30	26	12	14	17	1	0	56	31	6230

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	44	32	11	6	4	2	0	78	11	1619
2020	Non-supervisor	37	27	15	7	8	4	1	68	16	6214

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	24	35	17	14	10	1	60	24	1629
2020	Non-supervisor	25	28	17	14	14	2	54	29	6239
2019	Supervisor	16	36	19	18	11	1	52	29	1372
2019	Non-supervisor	16	28	18	18	18	1	45	36	5877
2018	Supervisor	15	32	18	20	14	0	48	34	1190
2018	Non-supervisor	12	28	18	19	21	1	41	41	5023
2017	Supervisor	10	32	19	21	18	0	42	39	1219
2017	Non-supervisor	9	28	18	20	22	2	38	44	5968

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	22	41	12	17	8	0	0	63	25	1633
2020	Non-supervisor	27	34	13	16	10	0	0	61	26	6244

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	23	39	14	17	7	0	0	62	24	1624
2020	Non-supervisor	25	33	15	15	11	1	0	59	26	6216

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	30	44	16	7	3	0	0	75	9	1620
2020	Non-supervisor	27	37	19	9	5	1	1	66	15	6200

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	38	41	13	5	2	0	1	79	7	1624
2020	Non-supervisor	33	34	17	8	6	1	1	68	14	6213

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	69	20	5	1	1	4	2	94	1	1622
2020	Non-supervisor	59	18	8	1	2	8	3	87	3	6231

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	44	40	9	4	2	1	0	85	6	1623
2020	Non-supervisor	38	34	12	8	5	2	0	74	14	6212

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	48	31	8	8	5	0	0	79	13	1622
2020	Non-supervisor	38	30	10	11	10	1	0	69	21	6214

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	46	33	9	7	3	0	0	80	11	1627
2020	Non-supervisor	37	27	11	11	13	1	0	65	24	6229

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	20	49	15	12	4	1	0	69	16	1628
2019	Supervisor	20	46	12	15	6	0	1	67	21	1367

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	82	18	1627

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	16	34	17	22	10	0	0	50	32	1377

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	9	91	1628
2020	Non-supervisor	9	91	6210

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	13	87	1626
2020	Non-supervisor	17	83	6219
2019	Supervisor	15	85	1372
2019	Non-supervisor	21	79	5874
2017	Supervisor	17	83	1216
2017	Non-supervisor	24	76	5970
2014	Supervisor	12	88	1541
2014	Non-supervisor	20	80	7726

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	50	50	195
2020	Non-supervisor	50	50	1047

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	87	13	196
2020	Non-supervisor	77	23	1047
2019	Supervisor	85	15	198
2019	Non-supervisor	79	21	1224
2017	Supervisor	82	18	197
2017	Non-supervisor	75	25	1444
2014	Supervisor	73	27	183
2014	Non-supervisor	76	24	1517

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	52	32	6	7	3	0	0	85	10	170
2020	Non-supervisor	41	34	9	9	6	1	0	76	15	804
2019	Supervisor	58	27	5	8	3	0	0	84	11	166
2019	Non-supervisor	37	35	7	11	9	0	0	73	20	964
2017	Supervisor	47	36	2	9	5	0	0	84	14	160
2017	Non-supervisor	39	35	7	11	7	1	0	75	18	1088
2014	Supervisor	56	27	5	4	7	1	1	84	11	133
2014	Non-supervisor	38	35	7	11	8	0	0	74	19	1161

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	44	32	10	8	3	1	2	78	12	1627
2020	Non-supervisor	36	30	11	10	7	3	2	70	18	6241

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	31	48	20	0	60	40	1632
2020	Non-supervisor	30	43	26	1	59	41	6253

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Supervisor	50	50	513
2020	Non-supervisor	54	46	1855

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	7	22	17	24	30	0	2	29	54	513
2020	Non-supervisor	9	21	16	21	28	1	3	32	52	1855

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	4	17	14	19	32	1	13	25	59	512
2020	Non-supervisor	8	18	16	20	31	1	6	28	55	1852

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Supervisor	47	20	12	8	6	1	6	72	15	1623
2020	Non-supervisor	41	18	13	8	7	3	11	68	17	6235
2019	Supervisor	48	16	12	8	10	0	5	67	20	1356
2019	Non-supervisor	45	15	12	8	11	1	8	66	20	5797
2018	Supervisor	52	13	10	9	9	1	6	70	19	1185
2018	Non-supervisor	47	14	11	8	10	2	9	68	20	5010

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 83. Are you a supervisor?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack