2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	58	3	14	1	83	15	80
2020	IS-03	36	57	0	7	0	93	7	14
2020	IS-04	16	65	3	13	3	81	16	31
2020	IS-05	20	55	0	25	0	75	25	20
2020	IS-06	30	60	10	0	0	90	0	10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	71	21	3	3	1	1	94	4	80
2020	IS-03	64	29	0	7	0	0	93	7	14
2020	IS-04	71	19	3	0	3	3	93	3	31
2020	IS-05	75	20	0	5	0	0	95	5	20
2020	IS-06	80	20	0	0	0	0	100	0	10
2017	IS	65	31	2	0	0	2	98	0	50
2017	IS-04	60	34	0	0	0	6	100	0	19
2017	IS-05	53	40	7	0	0	0	93	0	15
2014	IS	72	19	4	4	0	1	92	4	76
2014	IS-03	71	21	0	0	0	7	100	0	14
2014	IS-04	69	16	8	8	0	0	84	8	25
2014	IS-05	65	24	6	6	0	0	88	6	17

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	36	8	10	1	1	81	12	78
2020	IS-03	43	29	7	14	7	0	71	21	14
2020	IS-04	48	41	3	3	0	3	93	4	29
2020	IS-05	40	25	15	20	0	0	65	20	20
2020	IS-06	20	60	10	10	0	0	80	10	10
2019	IS	39	41	5	14	2	0	80	15	66
2019	IS-03	42	33	0	25	0	0	75	25	12
2019	IS-04	41	48	4	4	4	0	89	7	27
2019	IS-05	27	45	0	27	0	0	73	27	11
2017	IS	27	47	7	19	0	0	74	19	50
2017	IS-04	27	46	12	15	0	0	73	15	19
2017	IS-05	7	54	7	32	0	0	61	32	15
2014	IS	36	38	10	9	7	0	74	16	76
2014	IS-03	43	7	21	21	7	0	50	29	14
2014	IS-04	24	61	0	8	8	0	84	16	25
2014	IS-05	29	47	12	6	6	0	76	12	17

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	36	16	11	5	1	67	16	80
2020	IS-03	29	36	7	7	21	0	64	29	14
2020	IS-04	29	42	10	13	3	3	73	17	31
2020	IS-05	40	15	35	10	0	0	55	10	20
2020	IS-06	10	50	20	20	0	0	60	20	10
2019	IS	21	33	14	23	9	0	55	32	66
2019	IS-03	33	8	8	42	8	0	42	50	12
2019	IS-04	15	41	11	19	15	0	56	33	27
2019	IS-05	18	45	18	18	0	0	64	18	11
2018	IS	15	32	14	26	12	0	48	38	65
2018	IS-03	20	50	10	20	0	0	70	20	10
2018	IS-04	14	29	14	36	7	0	43	43	28
2018	IS-05	6	28	17	28	22	0	33	50	18
2017	IS	9	39	14	27	10	0	49	37	50
2017	IS-04	10	57	5	28	0	0	67	28	19
2017	IS-05	7	18	26	28	21	0	25	49	15
2014	IS	14	37	12	20	17	0	51	37	76
2014	IS-03	21	43	0	14	21	0	64	36	14
2014	IS-04	12	39	8	21	20	0	51	41	25
2014	IS-05	12	35	18	18	18	0	47	35	17

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	53	34	5	5	1	1	88	7	77
2020	IS-03	64	21	0	7	7	0	86	14	14
2020	IS-04	57	37	0	3	0	3	97	3	30
2020	IS-05	53	16	21	11	0	0	68	11	19
2020	IS-06	10	90	0	0	0	0	100	0	10
2019	IS	38	39	8	9	5	2	78	14	66
2019	IS-03	33	58	8	0	0	0	92	0	12
2019	IS-04	41	30	7	15	7	0	70	22	27
2019	IS-05	36	36	9	18	0	0	73	18	11
2017	IS	36	41	15	6	2	0	77	8	50
2017	IS-04	27	50	14	10	0	0	77	10	19
2017	IS-05	25	42	26	7	0	0	67	7	15
2014	IS	41	36	18	1	3	0	78	4	75
2014	IS-03	36	43	14	7	0	0	79	7	14
2014	IS-04	49	31	16	0	4	0	80	4	25
2014	IS-05	31	31	31	0	6	0	63	6	16

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	30	5	13	4	1	78	16	80
2020	IS-03	57	43	0	0	0	0	100	0	14
2020	IS-04	48	35	3	6	6	0	84	13	31
2020	IS-05	45	20	5	25	5	0	65	30	20
2020	IS-06	20	20	20	30	0	10	44	33	10
2019	IS	38	39	6	11	6	0	77	17	66
2019	IS-03	67	33	0	0	0	0	100	0	12
2019	IS-04	37	41	4	11	7	0	78	19	27
2019	IS-05	27	18	27	18	9	0	45	27	11
2018	IS	30	44	10	11	5	0	75	16	63
2018	IS-03	70	10	20	0	0	0	80	0	10
2018	IS-04	27	46	4	15	8	0	73	23	26
2018	IS-05	11	56	17	17	0	0	67	17	18
2017	IS	30	50	10	9	0	0	81	9	50
2017	IS-04	27	57	10	6	0	0	84	6	19
2017	IS-05	28	42	14	17	0	0	69	17	15
2014	IS	34	29	8	17	12	0	63	29	76
2014	IS-03	36	29	14	14	7	0	64	21	14
2014	IS-04	35	31	4	12	17	0	67	29	25
2014	IS-05	29	24	6	24	18	0	53	41	17

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	34	16	9	3	73	11	80
2020	IS-03	43	29	7	21	0	71	21	14
2020	IS-04	32	39	19	6	3	71	10	31
2020	IS-05	45	25	25	5	0	70	5	20
2020	IS-06	20	50	10	10	10	70	20	10
2019	IS	26	48	11	9	6	74	15	66
2019	IS-03	17	50	17	17	0	67	17	12
2019	IS-04	30	48	7	7	7	78	15	27
2019	IS-05	36	27	18	9	9	64	18	11
2018	IS	28	51	8	11	3	78	14	65
2018	IS-03	60	40	0	0	0	100	0	10
2018	IS-04	14	57	14	7	7	71	14	28
2018	IS-05	28	39	6	28	0	67	28	18
2017	IS	20	60	6	9	4	81	13	49
2017	IS-04	20	50	11	8	11	69	19	19
2017	IS-05	7	80	0	12	0	88	12	14
2014	IS	25	46	5	19	5	70	25	76
2014	IS-03	36	36	7	7	14	71	21	14
2014	IS-04	20	39	4	33	4	59	37	25
2014	IS-05	35	41	0	18	6	76	24	17

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	41	10	15	9	66	24	79
2020	IS-03	43	43	7	0	7	86	7	14
2020	IS-04	19	48	6	13	13	68	26	31
2020	IS-05	30	25	15	20	10	55	30	20
2020	IS-06	0	40	20	40	0	40	40	10
2019	IS	21	35	15	17	12	56	29	66
2019	IS-03	33	42	17	8	0	75	8	12
2019	IS-04	19	37	15	15	15	56	30	27
2019	IS-05	18	27	9	36	9	45	45	11
2018	IS	31	35	12	9	12	66	22	65
2018	IS-03	60	30	10	0	0	90	0	10
2018	IS-04	29	32	11	11	18	61	29	28
2018	IS-05	17	44	17	11	11	61	22	18
2017	IS	12	49	15	21	3	61	24	49
2017	IS-04	11	53	5	23	8	64	30	19
2017	IS-05	0	55	15	30	0	55	30	14
2014	IS	21	42	10	12	15	63	27	76
2014	IS-03	29	50	0	14	7	79	21	14
2014	IS-04	20	47	8	4	21	67	25	25
2014	IS-05	18	24	18	24	18	41	41	17

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	21	39	13	23	5	60	28	80
2020	IS-03	21	50	7	21	0	71	21	14
2020	IS-04	19	45	10	19	6	65	26	31
2020	IS-05	25	25	15	30	5	50	35	20
2020	IS-06	0	40	30	20	10	40	30	10
2019	IS	17	47	14	18	5	64	23	66
2019	IS-03	17	33	17	33	0	50	33	12
2019	IS-04	7	59	7	22	4	67	26	27
2019	IS-05	27	36	27	9	0	64	9	11
2018	IS	15	52	9	15	8	68	23	65
2018	IS-03	30	60	10	0	0	90	0	10
2018	IS-04	14	50	14	11	11	64	21	28
2018	IS-05	6	50	6	33	6	56	39	18
2017	IS	16	52	7	22	2	68	24	49
2017	IS-04	21	50	9	19	0	71	19	19
2017	IS-05	7	42	13	37	0	49	37	14

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	39	9	6	3	0	1	82	9	79
2020	IS-03	57	21	7	7	0	0	7	85	8	14
2020	IS-04	39	45	10	3	3	0	0	84	6	31
2020	IS-05	40	45	5	10	0	0	0	85	10	20
2020	IS-06	20	50	20	0	10	0	0	70	10	10
2019	IS	24	53	12	8	3	0	0	77	11	66
2019	IS-03	25	50	17	8	0	0	0	75	8	12
2019	IS-04	22	52	11	11	4	0	0	74	15	27
2019	IS-05	36	55	9	0	0	0	0	91	0	11
2018	IS	29	52	12	3	3	0	0	82	6	65
2018	IS-03	30	60	10	0	0	0	0	90	0	10
2018	IS-04	29	50	14	4	4	0	0	79	7	28
2018	IS-05	17	61	17	0	6	0	0	78	6	18
2017	IS	22	50	14	12	2	0	0	72	14	49
2017	IS-04	14	39	20	22	6	0	0	53	27	19
2017	IS-05	15	65	15	5	0	0	0	80	5	14
2014	IS	33	42	10	8	6	1	0	76	14	76
2014	IS-03	29	36	14	0	14	7	0	69	15	14
2014	IS-04	35	35	12	12	6	0	0	71	17	25
2014	IS-05	35	41	6	12	6	0	0	76	18	17

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	34	30	14	16	5	0	65	22	79
2020	IS-03	50	36	7	7	0	0	86	7	14
2020	IS-04	27	33	13	17	10	0	60	27	30
2020	IS-05	35	30	10	20	5	0	65	25	20
2020	IS-06	20	30	30	20	0	0	50	20	10
2019	IS	20	39	15	21	5	0	59	26	66
2019	IS-03	17	42	25	17	0	0	58	17	12
2019	IS-04	15	48	19	15	4	0	63	19	27
2019	IS-05	36	27	18	9	9	0	64	18	11
2018	IS	29	46	3	17	5	0	75	22	63
2018	IS-03	60	30	10	0	0	0	90	0	10
2018	IS-04	29	43	0	18	11	0	71	29	28
2018	IS-05	13	56	0	31	0	0	69	31	16
2017	IS	14	57	9	14	4	2	73	18	49
2017	IS-04	10	49	0	31	4	6	62	38	19
2017	IS-05	15	48	30	7	0	0	63	7	14

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	45	33	11	11	0	0	78	11	80
2020	IS-03	64	14	0	21	0	0	79	21	14
2020	IS-04	45	32	13	10	0	0	77	10	31
2020	IS-05	35	45	10	10	0	0	80	10	20
2020	IS-06	40	30	20	10	0	0	70	10	10
2019	IS	32	52	8	8	2	0	83	9	66
2019	IS-03	25	58	17	0	0	0	83	0	12
2019	IS-04	37	48	0	15	0	0	85	15	27
2019	IS-05	36	36	18	9	0	0	73	9	11
2018	IS	44	41	11	3	2	0	84	5	64
2018	IS-03	60	40	0	0	0	0	100	0	10
2018	IS-04	41	48	7	0	4	0	89	4	27
2018	IS-05	28	33	28	11	0	0	61	11	18
2017	IS	41	36	16	5	2	0	77	8	50
2017	IS-04	26	38	19	11	6	0	64	17	19
2017	IS-05	35	54	7	4	0	0	89	4	15
2014	IS	48	34	9	7	1	1	83	8	76
2014	IS-03	36	43	7	14	0	0	79	14	14
2014	IS-04	51	25	12	4	4	4	80	8	25
2014	IS-05	59	24	12	6	0	0	82	6	17

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	33	37	10	16	3	0	1	71	19	79
2020	IS-03	54	38	0	0	0	0	8	100	0	13
2020	IS-04	23	42	6	23	6	0	0	65	29	31
2020	IS-05	35	35	10	20	0	0	0	70	20	20
2020	IS-06	20	40	30	10	0	0	0	60	10	10
2019	IS	21	39	14	14	11	2	0	62	25	66
2019	IS-03	42	8	33	17	0	0	0	50	17	12
2019	IS-04	15	41	15	15	15	0	0	56	30	27
2019	IS-05	27	27	9	18	18	0	0	55	36	11
2018	IS	23	46	12	11	8	0	0	69	18	65
2018	IS-03	50	50	0	0	0	0	0	100	0	10
2018	IS-04	11	46	21	7	14	0	0	57	21	28
2018	IS-05	17	39	11	28	6	0	0	56	33	18
2017	IS	24	46	19	8	2	0	0	70	10	50
2017	IS-04	31	27	36	6	0	0	0	58	6	19
2017	IS-05	28	51	14	7	0	0	0	79	7	15
2014	IS	21	40	10	15	12	1	0	62	28	76
2014	IS-03	36	29	7	14	7	7	0	69	23	14
2014	IS-04	8	35	20	16	21	0	0	43	37	25
2014	IS-05	24	41	12	12	12	0	0	65	24	17

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	30	10	18	3	1	70	20	80
2020	IS-03	43	36	0	21	0	0	79	21	14
2020	IS-04	35	29	13	13	6	3	67	20	31
2020	IS-05	45	25	5	25	0	0	70	25	20
2020	IS-06	20	40	20	20	0	0	60	20	10
2019	IS	20	47	15	11	8	0	67	18	66
2019	IS-03	33	42	25	0	0	0	75	0	12
2019	IS-04	15	41	19	15	11	0	56	26	27
2019	IS-05	18	45	9	18	9	0	64	27	11
2018	IS	30	44	11	8	8	0	73	16	64
2018	IS-03	50	50	0	0	0	0	100	0	10
2018	IS-04	21	43	18	7	11	0	64	18	28
2018	IS-05	28	44	0	17	11	0	72	28	18
2017	IS	29	47	11	14	0	0	75	14	50
2017	IS-04	15	54	19	11	0	0	70	11	19
2017	IS-05	28	40	7	25	0	0	68	25	15
2014	IS	33	32	12	13	11	0	64	24	76
2014	IS-03	36	36	21	7	0	0	71	7	14
2014	IS-04	28	12	24	12	25	0	39	37	25
2014	IS-05	47	35	0	12	6	0	82	18	17

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	37	38	9	11	4	0	1	76	15	79
2020	IS-03	36	50	7	0	0	0	7	92	0	14
2020	IS-04	39	39	3	13	6	0	0	77	19	31
2020	IS-05	47	26	16	11	0	0	0	74	11	19
2020	IS-06	0	60	20	20	0	0	0	60	20	10
2019	IS	19	48	16	11	6	0	0	67	17	63
2019	IS-03	33	42	25	0	0	0	0	75	0	12
2019	IS-04	8	54	17	17	4	0	0	63	21	24
2019	IS-05	27	18	9	27	18	0	0	45	45	11
2018	IS	23	42	12	18	5	0	0	65	23	65
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	18	39	11	25	7	0	0	57	32	28
2018	IS-05	11	39	22	22	6	0	0	50	28	18
2017	IS	20	41	20	16	4	0	0	61	19	50
2017	IS-04	10	44	31	11	4	0	0	54	15	19
2017	IS-05	28	28	14	31	0	0	0	55	31	15
2014	IS	30	34	10	15	8	1	1	66	23	76
2014	IS-03	29	36	21	0	7	7	0	69	8	14
2014	IS-04	28	24	8	33	4	0	4	53	39	25
2014	IS-05	24	41	12	12	12	0	0	65	24	17

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	35	10	14	0	0	76	14	80
2020	IS-03	50	29	0	21	0	0	79	21	14
2020	IS-04	42	35	10	13	0	0	77	13	31
2020	IS-05	45	25	20	10	0	0	70	10	20
2020	IS-06	20	50	10	20	0	0	70	20	10
2019	IS	29	50	14	6	2	0	79	8	66
2019	IS-03	33	58	8	0	0	0	92	0	12
2019	IS-04	22	52	15	11	0	0	74	11	27
2019	IS-05	45	27	18	9	0	0	73	9	11
2018	IS	37	45	9	6	3	0	82	9	65
2018	IS-03	80	20	0	0	0	0	100	0	10
2018	IS-04	32	50	7	7	4	0	82	11	28
2018	IS-05	17	44	22	11	6	0	61	17	18
2017	IS	28	50	10	9	2	0	78	11	50
2017	IS-04	14	55	11	14	6	0	69	19	19
2017	IS-05	21	65	7	7	0	0	86	7	15
2014	IS	31	42	14	8	4	1	74	12	76
2014	IS-03	43	29	7	14	7	0	71	21	14
2014	IS-04	24	35	17	16	4	4	61	20	25
2014	IS-05	24	59	12	0	6	0	82	6	17

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	32	13	8	6	73	14	79
2020	IS-03	50	36	14	0	0	86	0	14
2020	IS-04	48	32	13	3	3	81	6	31
2020	IS-05	32	32	11	16	11	63	26	19
2020	IS-06	10	40	20	20	10	50	30	10
2019	IS	45	30	9	11	5	76	15	66
2019	IS-03	50	25	25	0	0	75	0	12
2019	IS-04	48	33	4	11	4	81	15	27
2019	IS-05	45	27	9	9	9	73	18	11
2018	IS	40	31	18	9	2	71	11	65
2018	IS-03	60	40	0	0	0	100	0	10
2018	IS-04	43	32	18	7	0	75	7	28
2018	IS-05	33	28	22	17	0	61	17	18
2017	IS	37	35	15	11	2	72	13	50
2017	IS-04	49	39	6	6	0	89	6	19
2017	IS-05	14	42	28	17	0	55	17	15
2014	IS	25	23	34	12	7	48	18	76
2014	IS-03	43	29	21	0	7	71	7	14
2014	IS-04	20	31	33	12	4	51	16	25
2014	IS-05	18	6	47	12	18	24	29	17

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	13	28	39	11	8	0	1	19	41	79
2020	IS-03	7	21	36	14	14	0	7	31	31	14
2020	IS-04	13	19	42	13	13	0	0	26	32	31
2020	IS-05	11	26	53	11	0	0	0	11	37	19
2020	IS-06	20	70	10	0	0	0	0	0	90	10
2019	IS	15	27	35	12	11	0	0	23	42	66
2019	IS-03	0	33	17	25	25	0	0	50	33	12
2019	IS-04	22	22	41	11	4	0	0	15	44	27
2019	IS-05	0	27	45	9	18	0	0	27	27	11
2018	IS	16	39	31	9	5	0	0	14	55	64
2018	IS-03	10	30	30	30	0	0	0	30	40	10
2018	IS-04	18	39	32	4	7	0	0	11	57	28
2018	IS-05	6	39	44	11	0	0	0	11	44	18
2017	IS	16	28	37	12	5	2	0	18	45	50
2017	IS-04	6	31	32	21	10	0	0	31	37	19
2017	IS-05	11	40	42	7	0	0	0	7	51	15
2014	IS	23	34	25	14	4	0	0	18	57	76
2014	IS-03	21	14	43	21	0	0	0	21	36	14
2014	IS-04	29	43	4	20	4	0	0	24	72	25
2014	IS-05	18	35	29	12	6	0	0	18	53	17

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	8	18	38	22	10	3	1	34	27	77
2020	IS-03	15	15	38	15	8	0	8	25	33	13
2020	IS-04	6	13	42	19	16	3	0	37	20	31
2020	IS-05	0	30	30	30	10	0	0	40	30	20
2019	IS	17	32	25	15	8	3	0	24	51	65
2019	IS-03	0	36	18	18	18	9	0	40	40	11
2019	IS-04	26	26	22	22	4	0	0	26	52	27
2019	IS-05	0	55	27	9	9	0	0	18	55	11
2018	IS	16	25	30	17	11	0	0	29	41	63
2018	IS-03	0	30	30	30	10	0	0	40	30	10
2018	IS-04	21	14	36	18	11	0	0	29	36	28
2018	IS-05	12	29	29	18	12	0	0	29	41	17
2017	IS	14	20	40	17	5	2	2	23	35	50
2017	IS-04	5	17	34	29	10	6	0	41	23	19
2017	IS-05	14	31	55	0	0	0	0	0	45	15
2014	IS	18	29	25	17	8	3	1	26	49	76
2014	IS-03	21	29	21	7	14	0	7	23	54	14
2014	IS-04	21	31	16	24	4	4	0	29	55	25
2014	IS-05	12	35	24	18	12	0	0	29	47	17

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	32	19	5	3	1	1	8	73	79
2020	IS-03	23	8	31	15	15	0	8	33	33	13
2020	IS-04	35	45	19	0	0	0	0	0	81	31
2020	IS-05	55	25	20	0	0	0	0	0	80	20
2020	IS-06	60	30	0	10	0	0	0	10	90	10
2019	IS	48	24	15	11	2	0	0	12	73	66
2019	IS-03	33	17	33	17	0	0	0	17	50	12
2019	IS-04	52	22	19	7	0	0	0	7	74	27
2019	IS-05	45	27	9	18	0	0	0	18	73	11
2018	IS	48	33	11	5	3	0	0	8	81	64
2018	IS-03	20	50	0	20	10	0	0	30	70	10
2018	IS-04	54	32	11	0	4	0	0	4	86	28
2018	IS-05	44	33	17	6	0	0	0	6	78	18
2017	IS	39	35	18	6	2	0	0	8	74	50
2017	IS-04	48	23	23	0	6	0	0	6	72	19
2017	IS-05	21	61	11	7	0	0	0	7	82	15
2014	IS	51	26	14	4	4	1	0	8	78	76
2014	IS-03	64	14	7	0	14	0	0	14	79	14
2014	IS-04	47	28	17	8	0	0	0	8	75	25
2014	IS-05	41	41	6	0	6	6	0	6	88	17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	37	19	23	5	0	1	28	53	79
2020	IS-03	7	7	43	21	14	0	7	38	15	14
2020	IS-04	13	40	17	27	3	0	0	30	53	30
2020	IS-05	25	35	20	20	0	0	0	20	60	20
2020	IS-06	20	70	0	10	0	0	0	10	90	10
2019	IS	24	24	24	12	15	0	0	27	48	66
2019	IS-03	8	25	33	8	25	0	0	33	33	12
2019	IS-04	26	15	30	22	7	0	0	30	41	27
2019	IS-05	18	45	9	9	18	0	0	27	64	11
2018	IS	17	22	39	19	3	0	0	22	39	64
2018	IS-03	10	0	30	50	10	0	0	60	10	10
2018	IS-04	14	29	39	14	4	0	0	18	43	28
2018	IS-05	17	22	44	17	0	0	0	17	39	18
2017	IS	13	24	38	20	4	0	0	24	37	50
2017	IS-04	4	20	43	32	0	0	0	32	25	19
2017	IS-05	25	40	28	7	0	0	0	7	65	15
2014	IS	23	34	28	11	4	1	0	15	57	75
2014	IS-03	7	29	43	14	7	0	0	21	36	14
2014	IS-04	28	25	35	12	0	0	0	12	53	25
2014	IS-05	31	38	13	6	6	6	0	13	73	16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	30	20	15	14	0	4	30	49	80
2020	IS-03	14	14	36	14	14	0	7	31	31	14
2020	IS-04	13	32	13	19	16	0	6	38	48	31
2020	IS-05	20	35	15	20	10	0	0	30	55	20
2020	IS-06	30	50	20	0	0	0	0	0	80	10
2019	IS	32	24	18	14	9	0	3	23	58	66
2019	IS-03	25	17	17	8	25	0	8	36	45	12
2019	IS-04	37	22	15	22	4	0	0	26	59	27
2019	IS-05	27	36	18	9	9	0	0	18	64	11
2018	IS	27	25	20	19	3	3	3	23	55	64
2018	IS-03	10	20	20	30	10	0	10	44	33	10
2018	IS-04	32	21	14	18	4	7	4	24	60	28
2018	IS-05	17	39	28	17	0	0	0	17	56	18
2017	IS	32	32	13	19	0	1	4	20	67	50
2017	IS-04	21	25	6	45	0	4	0	46	48	19
2017	IS-05	51	35	14	0	0	0	0	0	86	15
2014	IS	32	23	20	12	9	0	4	22	58	76
2014	IS-03	7	21	29	29	7	0	7	38	31	14
2014	IS-04	37	20	20	12	12	0	0	24	57	25
2014	IS-05	53	18	12	0	12	0	6	13	75	17

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	9	19	30	21	13	5	4	37	30	80
2020	IS-03	14	7	36	21	7	7	7	33	25	14
2020	IS-04	6	26	19	29	13	3	3	45	34	31
2020	IS-05	10	10	40	10	20	5	5	33	22	20
2020	IS-06	10	30	40	20	0	0	0	20	40	10
2019	IS	27	24	21	12	12	2	2	25	53	66
2019	IS-03	8	33	17	8	33	0	0	42	42	12
2019	IS-04	30	30	11	19	7	0	4	27	62	27
2019	IS-05	36	18	36	0	9	0	0	9	55	11
2018	IS	13	17	27	24	11	5	3	38	33	63
2018	IS-03	0	10	20	30	20	10	10	63	13	10
2018	IS-04	22	15	15	22	15	7	4	42	42	27
2018	IS-05	0	28	44	22	6	0	0	28	28	18
2017	IS	25	13	41	15	0	6	2	16	40	49
2017	IS-04	20	15	28	27	0	10	0	30	38	19
2017	IS-05	37	11	52	0	0	0	0	0	48	14
2014	IS	14	21	17	25	14	3	7	43	38	76
2014	IS-03	0	14	14	29	29	0	14	67	17	14
2014	IS-04	21	31	8	16	16	0	8	34	57	25
2014	IS-05	12	24	29	18	12	6	0	31	38	17

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	24	24	30	10	8	3	1	18	50	79
2020	IS-03	14	7	14	29	21	7	7	58	25	14
2020	IS-04	19	23	39	10	6	3	0	17	43	31
2020	IS-05	35	35	30	0	0	0	0	0	70	20
2019	IS	30	23	30	8	6	2	2	14	55	66
2019	IS-03	25	17	25	25	8	0	0	33	42	12
2019	IS-04	41	15	33	4	4	0	4	8	58	27
2019	IS-05	9	36	36	9	0	9	0	10	50	11
2018	IS	24	33	24	10	6	2	2	16	59	63
2018	IS-03	20	0	30	20	20	0	10	44	22	10
2018	IS-04	25	32	29	11	4	0	0	14	57	28
2018	IS-05	18	47	18	6	6	6	0	13	69	17
2017	IS	36	33	20	8	4	0	0	12	68	50
2017	IS-04	46	17	21	12	4	0	0	16	63	19
2017	IS-05	28	46	26	0	0	0	0	0	74	15
2014	IS	27	27	29	8	4	1	4	12	57	76
2014	IS-03	14	21	36	21	0	0	7	23	38	14
2014	IS-04	25	31	28	0	8	0	8	9	62	25
2014	IS-05	35	12	35	6	6	6	0	13	50	17

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	37	27	9	8	0	3	17	56	79
2020	IS-03	8	38	31	8	8	0	8	17	50	13
2020	IS-04	16	29	29	13	10	0	3	23	47	31
2020	IS-05	25	45	30	0	0	0	0	0	70	20
2020	IS-06	20	50	10	10	10	0	0	20	70	10
2019	IS	29	30	29	3	8	2	0	11	60	66
2019	IS-03	33	17	33	8	8	0	0	17	50	12
2019	IS-04	26	26	37	4	7	0	0	11	52	27
2019	IS-05	27	45	18	0	0	9	0	0	80	11

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	29	19	10	4	9	5	62	16	80
2020	IS-03	36	14	7	14	7	14	7	64	27	14
2020	IS-04	16	35	13	6	6	13	10	67	17	31
2020	IS-05	35	20	30	10	0	5	0	58	11	20
2020	IS-06	10	50	30	10	0	0	0	60	10	10
2019	IS	18	31	14	18	6	8	5	56	28	65
2019	IS-03	17	25	8	17	8	8	17	56	33	12
2019	IS-04	19	22	19	26	4	7	4	46	33	27
2018	IS	20	26	25	11	8	8	3	52	21	65
2018	IS-03	40	10	40	0	0	0	10	56	0	10
2018	IS-04	11	36	18	11	7	18	0	57	22	28
2018	IS-05	6	17	33	22	17	0	6	24	41	18
2017	IS	35	30	13	10	2	7	4	73	13	50
2017	IS-04	31	23	11	9	0	19	6	73	12	19
2017	IS-05	21	31	14	21	7	0	7	55	30	15
2014	IS	30	28	8	15	4	4	12	69	22	76
2014	IS-03	36	21	14	7	0	7	14	73	9	14
2014	IS-04	24	24	4	21	4	4	20	62	33	25
2014	IS-05	6	41	18	18	6	6	6	53	27	17

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	38	8	8	4	81	12	78
2020	IS-03	50	29	7	7	7	79	14	14
2020	IS-04	42	45	3	3	6	87	10	31
2020	IS-05	37	42	11	11	0	79	11	19
2019	IS	42	33	3	17	5	76	21	66
2019	IS-03	50	25	8	8	8	75	17	12
2019	IS-04	48	33	0	15	4	81	19	27
2019	IS-05	18	36	9	36	0	55	36	11
2018	IS	38	32	8	12	9	71	22	65
2018	IS-03	70	10	10	10	0	80	10	10
2018	IS-04	39	32	4	14	11	71	25	28
2018	IS-05	6	44	17	17	17	50	33	18
2017	IS	56	22	12	6	4	78	10	50
2017	IS-04	68	17	15	0	0	85	0	19
2017	IS-05	35	31	7	21	7	65	28	15
2014	IS	46	28	8	10	8	74	18	76
2014	IS-03	57	14	7	14	7	71	21	14
2014	IS-04	39	33	8	8	12	72	20	25
2014	IS-05	18	35	18	24	6	53	29	17

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	26	5	8	1	86	9	80
2020	IS-03	64	29	7	0	0	93	0	14
2020	IS-04	61	26	0	10	3	87	13	31
2020	IS-05	65	15	10	10	0	80	10	20
2020	IS-06	20	60	10	10	0	80	10	10
2019	IS	51	32	8	5	5	83	9	65
2019	IS-03	50	25	0	8	17	75	25	12
2019	IS-04	58	27	12	4	0	85	4	26
2019	IS-05	45	45	9	0	0	91	0	11
2018	IS	51	32	5	5	8	83	12	65
2018	IS-03	80	10	10	0	0	90	0	10
2018	IS-04	50	39	0	0	11	89	11	28
2018	IS-05	28	39	6	17	11	67	28	18
2017	IS	54	31	6	4	4	85	8	50
2017	IS-04	52	37	6	0	5	89	5	19
2017	IS-05	32	47	7	7	7	79	14	15
2014	IS	46	41	4	7	3	87	9	76
2014	IS-03	57	29	14	0	0	86	0	14
2014	IS-04	53	35	0	4	8	88	12	25
2014	IS-05	12	71	6	12	0	82	12	17

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	30	9	6	1	3	83	8	79
2020	IS-03	64	36	0	0	0	0	100	0	14
2020	IS-04	48	39	6	3	3	0	87	6	31
2020	IS-05	60	10	10	15	0	5	74	16	20
2019	IS	42	35	12	8	3	0	77	11	66
2019	IS-03	42	33	17	0	8	0	75	8	12
2019	IS-04	52	19	19	11	0	0	70	11	27
2019	IS-05	36	45	0	18	0	0	82	18	11
2018	IS	41	44	5	6	5	0	84	11	64
2018	IS-03	60	30	0	10	0	0	90	10	10
2018	IS-04	41	41	7	7	4	0	81	11	27
2018	IS-05	22	56	6	6	11	0	78	17	18

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	53	25	10	3	3	8	86	3	80
2020	IS-03	50	29	7	7	7	0	85	8	14
2020	IS-04	71	16	3	3	3	3	93	3	31
2020	IS-05	35	30	20	0	0	15	76	0	20
2020	IS-06	30	40	20	0	0	10	78	0	10

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	25	9	3	3	0	1	86	5	80
2020	IS-03	43	36	7	0	7	0	7	85	8	14
2020	IS-04	77	10	10	0	3	0	0	87	3	31
2020	IS-05	55	40	0	5	0	0	0	95	5	20
2020	IS-06	20	40	30	10	0	0	0	60	10	10
2019	IS	50	20	18	9	2	2	0	71	11	66
2019	IS-03	58	0	33	8	0	0	0	58	8	12
2019	IS-04	56	19	15	11	0	0	0	74	11	27
2019	IS-05	36	27	18	18	0	0	0	64	18	11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	47	33	6	13	1	0	80	14	79
2020	IS-03	57	21	0	21	0	0	79	21	14
2020	IS-04	55	32	6	6	0	0	87	6	31
2020	IS-05	45	35	5	15	0	0	80	15	20
2019	IS	36	42	5	9	8	0	79	17	66
2019	IS-03	42	50	0	8	0	0	92	8	12
2019	IS-04	44	33	4	11	7	0	78	19	27
2019	IS-05	45	36	0	0	18	0	82	18	11
2018	IS	50	28	9	8	5	0	78	13	64
2018	IS-03	50	30	20	0	0	0	80	0	10
2018	IS-04	54	29	0	7	11	0	82	18	28
2018	IS-05	44	28	22	6	0	0	72	6	18
2017	IS	32	37	14	8	6	2	71	15	50
2017	IS-04	32	35	27	6	0	0	67	6	19
2017	IS-05	18	40	14	14	7	7	63	22	15
2014	IS	36	38	10	9	7	0	75	16	76
2014	IS-03	43	36	7	14	0	0	79	14	14
2014	IS-04	43	31	10	8	8	0	75	16	25
2014	IS-05	18	53	12	0	18	0	71	18	17

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	26	9	4	1	1	5	85	5	80
2020	IS-03	57	36	0	0	0	0	7	100	0	14
2020	IS-04	61	16	6	3	3	0	10	86	7	31
2020	IS-05	50	35	10	5	0	0	0	85	5	20
2020	IS-06	20	40	30	10	0	0	0	60	10	10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	49	35	4	8	4	0	1	85	11	80
2020	IS-03	43	36	0	14	0	0	7	85	15	14
2020	IS-04	58	32	0	6	3	0	0	90	10	31
2020	IS-05	45	35	10	10	0	0	0	80	10	20
2020	IS-06	10	60	10	0	20	0	0	70	20	10
2019	IS	52	23	9	11	6	0	0	74	17	66
2019	IS-03	50	25	8	17	0	0	0	75	17	12
2019	IS-04	52	30	7	4	7	0	0	81	11	27
2019	IS-05	55	18	9	9	9	0	0	73	18	11
2018	IS	56	21	6	11	6	0	0	76	17	63
2018	IS-03	70	10	20	0	0	0	0	80	0	10
2018	IS-04	54	21	0	14	11	0	0	75	25	28
2018	IS-05	47	24	12	12	6	0	0	71	18	17
2017	IS	40	29	12	8	8	0	2	70	17	50
2017	IS-04	48	42	10	0	0	0	0	90	0	19
2017	IS-05	14	38	14	14	14	0	7	55	30	15
2014	IS	46	35	7	9	3	1	0	82	12	76
2014	IS-03	79	7	7	0	0	7	0	92	0	14
2014	IS-04	47	29	8	8	8	0	0	76	16	25
2014	IS-05	6	71	6	18	0	0	0	76	18	17

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	33	68	80
2020	IS-03	43	57	14
2020	IS-04	35	65	31
2020	IS-05	35	65	20
2020	IS-06	0	100	10

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	17	5	3	1	6	8	90	4	78
2020	IS-03	62	23	0	0	8	8	0	92	8	13
2020	IS-04	61	13	10	0	0	6	10	88	0	31
2020	IS-05	63	16	0	11	0	5	5	88	12	19
2020	IS-06	60	10	10	0	0	0	20	88	0	10

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	62	24	6	5	3	0	0	86	8	79
2020	IS-03	54	31	0	15	0	0	0	85	15	13
2020	IS-04	74	16	6	0	3	0	0	90	3	31
2020	IS-05	65	20	10	5	0	0	0	85	5	20
2020	IS-06	40	30	10	10	10	0	0	70	20	10
2019	IS	45	30	8	9	8	0	0	76	17	66
2019	IS-03	50	25	8	8	8	0	0	75	17	12
2019	IS-04	48	30	7	7	7	0	0	78	15	27
2019	IS-05	36	36	9	9	9	0	0	73	18	11
2018	IS	52	20	15	8	5	0	0	72	12	65
2018	IS-03	60	10	20	10	0	0	0	70	10	10
2018	IS-04	61	25	4	4	7	0	0	86	11	28
2018	IS-05	33	17	33	11	6	0	0	50	17	18
2017	IS	42	29	16	8	2	0	2	73	11	50
2017	IS-04	42	36	16	6	0	0	0	78	6	19
2017	IS-05	32	19	21	14	7	0	7	55	22	15
2014	IS	42	29	8	12	8	1	0	72	20	76
2014	IS-03	57	36	0	0	7	0	0	93	7	14
2014	IS-04	43	25	8	12	12	0	0	69	24	25
2014	IS-05	12	47	12	12	12	6	0	63	25	17

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	39	11	10	3	11	1	73	14	80
2020	IS-03	57	14	0	14	7	0	7	77	23	14
2020	IS-04	16	52	10	3	3	16	0	81	8	31
2020	IS-05	25	40	10	15	0	10	0	72	17	20
2020	IS-06	10	30	30	20	0	10	0	44	22	10
2019	IS	21	35	17	15	5	8	0	61	21	66
2019	IS-03	17	25	25	17	0	17	0	50	20	12
2019	IS-04	22	33	19	11	7	7	0	60	20	27
2019	IS-05	9	55	18	9	0	9	0	70	10	11
2018	IS	23	42	12	12	6	5	0	68	19	65
2018	IS-03	40	40	10	10	0	0	0	80	10	10
2018	IS-04	18	39	11	14	7	11	0	64	24	28
2018	IS-05	11	50	17	17	6	0	0	61	22	18
2017	IS	23	48	12	6	4	7	0	76	11	50
2017	IS-04	23	38	10	11	4	13	0	70	18	19
2017	IS-05	7	72	14	0	0	7	0	85	0	15
2014	IS	20	31	17	14	9	10	0	56	25	76
2014	IS-03	21	29	21	7	7	14	0	58	17	14
2014	IS-04	8	31	24	17	8	12	0	45	29	25
2014	IS-05	18	29	18	12	12	12	0	53	27	17

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	24	38	15	15	8	0	1	62	23	80
2020	IS-03	50	21	7	7	7	0	7	77	15	14
2020	IS-04	16	45	19	13	6	0	0	61	19	31
2020	IS-05	20	45	0	30	5	0	0	65	35	20
2020	IS-06	10	30	40	10	10	0	0	40	20	10
2019	IS	17	33	21	21	8	0	0	50	29	66
2019	IS-03	8	25	50	17	0	0	0	33	17	12
2019	IS-04	15	37	19	19	11	0	0	52	30	27
2019	IS-05	9	36	18	36	0	0	0	45	36	11
2018	IS	20	37	12	18	11	2	0	58	30	65
2018	IS-03	30	40	10	10	10	0	0	70	20	10
2018	IS-04	18	29	11	25	14	4	0	48	41	28
2018	IS-05	6	50	17	22	6	0	0	56	28	18
2017	IS	20	42	11	16	6	5	0	66	23	50
2017	IS-04	17	30	12	22	10	9	0	52	35	19
2017	IS-05	7	68	0	18	0	7	0	80	20	15
2014	IS	8	33	12	25	17	4	1	43	45	76
2014	IS-03	7	21	14	29	14	14	0	33	50	14
2014	IS-04	4	31	13	24	24	0	4	37	49	25
2014	IS-05	12	29	12	29	12	6	0	44	44	17

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	14	33	19	22	10	1	1	48	32	79
2020	IS-03	43	36	0	0	14	0	7	85	15	14
2020	IS-04	3	45	23	16	10	3	0	50	27	31
2020	IS-05	11	21	26	37	5	0	0	32	42	19
2020	IS-06	0	20	30	40	10	0	0	20	50	10
2019	IS	8	34	15	25	18	0	0	42	43	65
2019	IS-03	25	17	17	25	17	0	0	42	42	12
2019	IS-04	4	44	15	11	26	0	0	48	37	27
2019	IS-05	0	27	18	45	9	0	0	27	55	11
2018	IS	14	31	18	22	14	2	0	45	36	65
2018	IS-03	40	30	0	20	10	0	0	70	30	10
2018	IS-04	7	18	21	29	21	4	0	26	52	28
2018	IS-05	0	44	28	22	6	0	0	44	28	18
2017	IS	15	27	15	32	8	3	0	43	41	50
2017	IS-04	11	25	18	22	15	9	0	40	41	19
2017	IS-05	7	26	14	53	0	0	0	33	53	15
2014	IS	4	22	21	25	21	7	0	28	49	76
2014	IS-03	7	7	36	36	7	7	0	15	46	14
2014	IS-04	4	20	21	20	28	8	0	26	51	25
2014	IS-05	0	35	6	29	24	6	0	38	56	17

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	35	16	26	6	1	51	33	80
2020	IS-03	43	14	7	29	7	0	57	36	14
2020	IS-04	13	45	16	23	3	0	58	26	31
2020	IS-05	10	35	25	30	0	0	45	30	20
2020	IS-06	0	30	20	30	20	0	30	50	10
2019	IS	9	36	14	32	9	0	45	41	66
2019	IS-03	17	25	17	42	0	0	42	42	12
2019	IS-04	4	56	11	15	15	0	59	30	27
2019	IS-05	9	18	18	55	0	0	27	55	11
2018	IS	14	26	12	32	14	2	41	47	65
2018	IS-03	30	40	0	20	10	0	70	30	10
2018	IS-04	11	21	7	39	18	4	33	59	28
2018	IS-05	0	28	33	28	11	0	28	39	18
2017	IS	19	34	10	29	6	2	54	36	50
2017	IS-04	22	35	10	23	4	6	61	28	19
2017	IS-05	0	38	14	42	7	0	38	49	15
2014	IS	8	37	10	29	16	0	45	45	76
2014	IS-03	14	21	14	43	7	0	36	50	14
2014	IS-04	4	43	8	24	21	0	47	45	25
2014	IS-05	6	24	12	35	24	0	29	59	17

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	23	18	6	1	3	1	74	8	79
2020	IS-03	57	14	14	7	0	0	7	77	8	14
2020	IS-04	52	23	16	3	3	3	0	77	7	31
2020	IS-05	26	32	32	5	0	5	0	61	6	19
2020	IS-06	60	10	10	20	0	0	0	70	20	10
2019	IS	41	29	12	9	5	5	0	73	14	66
2019	IS-03	17	25	17	17	8	17	0	50	30	12
2019	IS-04	41	26	11	11	7	4	0	69	19	27
2019	IS-05	55	27	9	9	0	0	0	82	9	11

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	22	57	9	8	5	0	78	13	79
2020	IS-03	36	57	0	7	0	0	93	7	14
2020	IS-04	26	52	6	6	10	0	77	16	31
2020	IS-05	11	68	11	11	0	0	79	11	19
2020	IS-06	0	60	20	10	10	0	60	20	10
2019	IS	20	48	9	21	2	0	68	23	66
2019	IS-03	8	58	25	8	0	0	67	8	12
2019	IS-04	26	44	4	22	4	0	70	26	27
2019	IS-05	18	64	0	18	0	0	82	18	11
2018	IS	18	48	12	17	5	0	66	22	65
2018	IS-03	30	30	20	20	0	0	60	20	10
2018	IS-04	21	54	4	14	7	0	75	21	28
2018	IS-05	6	50	17	22	6	0	56	28	18
2017	IS	15	47	8	22	4	3	64	27	50
2017	IS-04	20	54	0	17	6	3	77	23	19
2017	IS-05	0	47	7	39	0	7	51	42	15
2014	IS	24	44	16	9	7	0	68	16	76
2014	IS-03	21	36	36	7	0	0	57	7	14
2014	IS-04	28	39	13	4	16	0	67	20	25
2014	IS-05	18	41	12	24	6	0	59	29	17

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	10	35	19	20	11	3	1	47	33	79
2020	IS-03	21	50	14	7	0	0	7	77	8	14
2020	IS-04	6	45	10	16	16	6	0	55	34	31
2020	IS-05	5	26	21	42	5	0	0	32	47	19
2020	IS-06	0	20	50	10	20	0	0	20	30	10
2019	IS	14	24	18	20	23	2	0	38	43	66
2019	IS-03	17	33	25	0	25	0	0	50	25	12
2019	IS-04	7	33	7	19	30	4	0	42	50	27
2019	IS-05	18	9	18	36	18	0	0	27	55	11

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	38	11	11	5	3	3	71	17	80
2020	IS-03	43	21	14	14	0	7	0	69	15	14
2020	IS-04	26	42	10	10	6	3	3	72	17	31
2020	IS-05	20	45	10	20	5	0	0	65	25	20
2020	IS-06	20	50	20	0	10	0	0	70	10	10
2019	IS	23	38	15	12	8	3	2	63	21	66
2019	IS-03	25	17	17	17	8	8	8	50	30	12
2019	IS-04	22	37	19	15	7	0	0	59	22	27
2019	IS-05	27	27	18	18	9	0	0	55	27	11
2018	IS	28	40	9	17	5	0	2	69	22	65
2018	IS-03	10	50	20	10	10	0	0	60	20	10
2018	IS-04	25	36	11	25	4	0	0	61	29	28
2018	IS-05	28	44	0	17	6	0	6	76	24	18
2017	IS	28	51	12	6	0	2	0	81	6	50
2017	IS-04	15	63	11	5	0	6	0	83	5	19
2017	IS-05	14	58	14	14	0	0	0	72	14	15
2014	IS	38	32	10	12	3	5	0	73	16	76
2014	IS-03	29	29	14	7	0	21	0	73	9	14
2014	IS-04	43	33	4	12	4	4	0	80	16	25
2014	IS-05	12	47	12	24	6	0	0	59	29	17

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	39	18	9	3	0	71	11	79
2020	IS-03	43	36	0	21	0	0	79	21	14
2020	IS-04	26	48	16	3	6	0	74	10	31
2020	IS-05	30	30	35	5	0	0	60	5	20
2019	IS	20	44	27	2	6	2	65	8	66
2019	IS-03	25	33	33	0	8	0	58	8	12
2019	IS-04	19	44	30	0	4	4	65	4	27
2019	IS-05	9	45	27	9	9	0	55	18	11
2018	IS	22	51	12	9	5	2	73	14	65
2018	IS-03	30	50	20	0	0	0	80	0	10
2018	IS-04	21	50	7	14	7	0	71	21	28
2018	IS-05	17	44	17	11	6	6	65	18	18

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	23	23	14	14	10	16	1	55	29	80
2020	IS-03	36	21	0	14	14	14	0	67	33	14
2020	IS-04	13	19	16	19	10	19	3	42	38	31
2020	IS-05	30	15	20	10	10	15	0	53	24	20
2020	IS-06	0	40	20	10	10	20	0	50	25	10
2019	IS	9	29	18	17	14	8	5	44	35	65
2019	IS-03	17	25	17	17	8	8	8	50	30	12
2019	IS-04	7	26	15	19	22	7	4	38	46	27
2019	IS-05	9	18	18	27	9	18	0	33	44	11
2018	IS	17	22	20	12	15	12	2	45	32	65
2018	IS-03	30	10	30	10	10	10	0	44	22	10
2018	IS-04	11	29	14	18	14	14	0	46	38	28
2018	IS-05	6	11	22	11	28	17	6	21	50	18
2017	IS	10	15	22	18	10	19	6	33	38	50
2017	IS-04	10	6	11	27	11	35	0	24	59	19
2017	IS-05	0	21	45	14	7	7	7	24	24	15
2014	IS	13	20	18	17	10	15	7	42	35	76
2014	IS-03	7	14	14	21	14	21	7	30	50	14
2014	IS-04	12	24	12	16	16	17	4	45	40	25
2014	IS-05	6	18	29	18	6	18	6	31	31	17

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	41	14	18	10	3	0	58	28	80
2020	IS-03	36	36	7	14	7	0	0	71	21	14
2020	IS-04	10	48	13	16	13	0	0	58	29	31
2020	IS-05	15	35	20	25	5	0	0	50	30	20
2020	IS-06	0	30	20	20	20	10	0	33	44	10
2019	IS	18	34	20	15	11	2	0	53	27	65
2019	IS-03	42	25	17	17	0	0	0	67	17	12
2019	IS-04	8	38	23	12	19	0	0	46	31	26
2019	IS-05	9	36	27	18	0	9	0	50	20	11
2018	IS	20	34	11	22	11	0	2	56	33	64
2018	IS-03	40	20	30	10	0	0	0	60	10	10
2018	IS-04	11	39	7	25	18	0	0	50	43	28
2018	IS-05	11	33	11	33	6	0	6	47	41	18
2017	IS	12	37	18	24	6	3	0	50	32	50
2017	IS-04	10	32	32	17	6	3	0	43	23	19
2017	IS-05	7	35	12	39	7	0	0	42	46	15
2014	IS	12	25	17	23	20	4	0	38	44	76
2014	IS-03	14	21	14	21	21	7	0	38	46	14
2014	IS-04	8	24	16	16	33	4	0	33	51	25
2014	IS-05	6	29	12	29	18	6	0	38	50	17

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	27	11	27	11	6	3	46	42	79
2020	IS-03	29	43	0	21	0	7	0	77	23	14
2020	IS-04	13	19	13	26	23	6	0	34	52	31
2020	IS-05	16	21	11	32	11	0	11	41	47	19
2020	IS-06	0	30	30	30	0	10	0	33	33	10
2019	IS	11	39	17	17	14	3	0	52	31	66
2019	IS-03	25	25	17	17	8	8	0	55	27	12
2019	IS-04	4	44	15	15	19	4	0	50	35	27
2019	IS-05	18	45	9	18	9	0	0	64	27	11
2018	IS	28	29	12	11	17	2	2	59	29	65
2018	IS-03	50	20	20	0	10	0	0	70	10	10
2018	IS-04	21	18	11	21	25	4	0	41	48	28
2018	IS-05	17	50	11	6	11	0	6	71	18	18
2017	IS	4	48	16	20	8	4	0	54	30	50
2017	IS-04	4	48	6	31	6	6	0	55	39	19
2017	IS-05	0	54	18	14	14	0	0	54	28	15
2014	IS	9	32	9	18	24	5	3	44	46	76
2014	IS-03	7	14	14	29	29	7	0	23	62	14
2014	IS-04	12	31	12	12	29	4	0	45	43	25
2014	IS-05	0	35	6	29	18	12	0	40	53	17

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	13	14	10	4	5	71	15	79
2020	IS-03	62	15	8	8	0	8	83	8	13
2020	IS-04	55	6	13	13	6	6	66	21	31
2020	IS-05	35	20	20	15	5	5	58	21	20
2020	IS-06	60	20	20	0	0	0	80	0	10
2019	IS	48	23	14	8	6	2	72	14	66
2019	IS-03	67	25	0	0	8	0	92	8	12
2019	IS-04	48	22	19	7	4	0	70	11	27
2019	IS-05	36	18	27	18	0	0	55	18	11

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	35	24	21	9	4	1	6	64	14	80
2020	IS-03	7	29	29	14	14	0	7	38	31	14
2020	IS-04	35	29	23	3	0	3	6	71	4	31
2020	IS-05	30	15	20	20	5	0	10	50	28	20
2020	IS-06	70	20	10	0	0	0	0	90	0	10
2019	IS	34	26	25	9	5	0	2	61	14	65
2019	IS-03	42	25	8	8	17	0	0	67	25	12
2019	IS-04	30	19	37	15	0	0	0	48	15	27
2019	IS-05	27	27	36	9	0	0	0	55	9	11

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	73	8	9	1	4	3	4	85	5	80
2020	IS-03	57	21	0	0	14	0	7	85	15	14
2020	IS-04	71	3	13	3	0	6	3	82	4	31
2020	IS-05	75	5	10	0	5	0	5	84	5	20
2020	IS-06	80	10	10	0	0	0	0	90	0	10
2019	IS	83	5	6	3	2	0	2	89	5	65
2019	IS-03	100	0	0	0	0	0	0	100	0	12
2019	IS-04	81	4	12	4	0	0	0	85	4	26
2019	IS-05	73	9	9	9	0	0	0	82	9	11

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	74	9	1	3	0	13	96	3	78
2020	IS-03	50	17	0	17	0	17	80	20	12
2020	IS-04	81	6	0	0	0	13	100	0	31
2020	IS-05	70	10	0	0	0	20	100	0	20
2020	IS-06	90	0	10	0	0	0	90	0	10
2019	IS	83	8	2	3	3	2	95	3	66
2019	IS-03	83	8	0	0	8	0	100	0	12
2019	IS-04	85	7	4	4	0	0	93	4	27
2019	IS-05	82	9	0	0	9	0	100	0	11

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	23	41	14	18	3	3	0	65	21	79
2020	IS-03	43	43	14	0	0	0	0	86	0	14
2020	IS-04	19	45	16	13	3	3	0	67	17	31
2020	IS-05	21	32	0	42	0	5	0	56	44	19
2020	IS-06	0	50	30	10	10	0	0	50	20	10
2019	IS	15	39	23	17	3	2	2	56	20	66
2019	IS-03	25	25	33	8	0	0	8	55	9	12
2019	IS-04	15	30	22	26	4	4	0	46	31	27
2019	IS-05	18	45	9	27	0	0	0	64	27	11
2018	IS	22	38	22	14	5	0	0	60	18	65
2018	IS-03	40	10	40	10	0	0	0	50	10	10
2018	IS-04	14	39	21	18	7	0	0	54	25	28
2018	IS-05	6	56	17	17	6	0	0	61	22	18
2017	IS	12	46	18	15	2	7	0	62	18	50
2017	IS-04	10	25	21	26	0	18	0	42	32	19
2017	IS-05	7	54	28	4	7	0	0	61	11	15

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	44	16	9	3	3	72	12	80
2020	IS-03	29	64	0	7	0	0	93	7	14
2020	IS-04	29	39	16	3	6	6	72	10	31
2020	IS-05	25	35	25	15	0	0	60	15	20
2020	IS-06	0	60	20	20	0	0	60	20	10
2019	IS	18	50	14	17	2	0	68	18	66
2019	IS-03	25	50	8	17	0	0	75	17	12
2019	IS-04	15	56	19	11	0	0	70	11	27
2019	IS-05	9	36	18	36	0	0	45	36	11
2018	IS	27	59	6	5	2	2	87	6	64
2018	IS-03	30	60	10	0	0	0	90	0	10
2018	IS-04	30	52	7	7	0	4	85	8	27
2018	IS-05	6	78	6	6	6	0	83	11	18
2017	IS	20	55	12	2	2	8	83	5	50
2017	IS-04	15	56	11	0	0	17	86	0	19
2017	IS-05	7	61	18	7	0	7	73	7	15
2014	IS	34	34	12	7	1	12	77	9	76
2014	IS-03	29	50	7	7	0	7	85	8	14
2014	IS-04	28	31	25	12	0	4	61	12	25
2014	IS-05	18	29	12	0	6	35	73	9	17

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	39	14	8	3	4	1	74	11	77
2020	IS-03	38	46	0	8	0	8	0	92	8	13
2020	IS-04	29	29	16	10	6	6	3	64	18	31
2020	IS-05	32	47	16	5	0	0	0	79	5	19
2019	IS	31	43	15	6	5	0	0	74	11	65
2019	IS-03	42	50	0	8	0	0	0	92	8	12
2019	IS-04	30	41	15	7	7	0	0	70	15	27
2018	IS	28	52	14	2	2	3	0	82	3	64
2018	IS-03	30	50	20	0	0	0	0	80	0	10
2018	IS-04	30	44	19	0	0	7	0	80	0	27
2018	IS-05	17	61	11	6	6	0	0	78	11	18
2017	IS	20	50	20	2	0	8	0	76	2	50
2017	IS-04	27	51	11	0	0	11	0	87	0	19
2017	IS-05	14	54	25	0	0	7	0	73	0	15
2014	IS	32	30	15	7	0	16	1	74	8	76
2014	IS-03	21	36	14	7	0	21	0	73	9	14
2014	IS-04	31	28	21	8	0	8	4	67	9	25
2014	IS-05	24	18	12	12	0	35	0	64	18	17

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	30	18	5	3	8	1	73	8	80
2020	IS-03	36	43	14	0	0	7	0	85	0	14
2020	IS-04	39	19	19	3	6	10	3	67	11	31
2020	IS-05	25	35	20	10	0	10	0	67	11	20
2020	IS-06	30	40	20	10	0	0	0	70	10	10

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	26	13	6	3	6	5	76	10	80
2020	IS-03	50	29	0	14	0	7	0	85	15	14
2020	IS-04	39	32	3	6	6	10	3	81	15	31
2020	IS-05	40	20	25	0	0	5	10	71	0	20
2020	IS-06	20	20	40	10	0	0	10	44	11	10

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	40	49	6	5	0	0	0	88	5	78
2020	IS-03	64	36	0	0	0	0	0	100	0	14
2020	IS-04	32	58	3	6	0	0	0	90	6	31
2020	IS-05	42	47	5	5	0	0	0	89	5	19
2019	IS	41	36	12	9	2	0	0	77	11	66
2019	IS-03	33	67	0	0	0	0	0	100	0	12
2019	IS-04	56	22	7	15	0	0	0	78	15	27
2019	IS-05	18	45	27	9	0	0	0	64	9	11
2018	IS	38	46	8	2	3	2	2	87	5	65
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	46	36	7	4	4	4	0	85	7	28
2018	IS-05	22	56	11	0	6	0	6	82	6	18
2017	IS	30	52	12	4	0	2	0	84	4	50
2017	IS-04	32	54	3	4	0	6	0	92	4	19
2017	IS-05	7	65	21	7	0	0	0	72	7	15
2014	IS	34	36	11	15	1	1	1	72	17	76
2014	IS-03	36	36	21	7	0	0	0	71	7	14
2014	IS-04	31	31	10	20	0	4	4	68	21	25
2014	IS-05	18	59	6	12	6	0	0	76	18	17

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	24	35	15	16	6	3	1	61	23	80
2020	IS-03	36	36	0	21	0	0	7	77	23	14
2020	IS-04	23	32	13	19	6	6	0	59	28	31
2020	IS-05	25	30	25	15	5	0	0	55	20	20
2020	IS-06	0	50	30	10	10	0	0	50	20	10
2019	IS	23	29	20	20	8	0	0	52	28	65
2019	IS-03	27	45	18	0	9	0	0	73	9	11
2019	IS-04	19	30	22	26	4	0	0	48	30	27
2019	IS-05	18	27	9	36	9	0	0	45	45	11
2018	IS	23	38	25	5	6	3	0	63	11	65
2018	IS-03	30	50	20	0	0	0	0	80	0	10
2018	IS-04	21	36	25	7	7	4	0	59	15	28
2018	IS-05	11	33	33	6	11	6	0	47	18	18
2017	IS	14	50	18	11	4	4	0	66	15	50
2017	IS-04	4	67	14	9	6	0	0	71	15	19
2017	IS-05	0	42	28	17	7	7	0	45	26	15
2014	IS	14	40	16	20	9	1	0	55	29	76
2014	IS-03	14	57	7	14	7	0	0	71	21	14
2014	IS-04	8	28	28	24	13	0	0	35	37	25
2014	IS-05	12	35	24	24	0	6	0	50	25	17

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	39	16	16	3	1	66	18	77
2020	IS-03	38	54	0	8	0	0	92	8	13
2020	IS-04	27	27	20	20	3	3	55	24	30
2020	IS-05	21	42	21	16	0	0	63	16	19
2020	IS-06	10	50	20	10	10	0	60	20	10
2019	IS	23	33	19	22	3	0	56	25	64
2019	IS-03	25	33	25	17	0	0	58	17	12
2019	IS-04	19	35	19	27	0	0	54	27	26
2019	IS-05	18	36	9	27	9	0	55	36	11
2018	IS	25	43	14	11	6	2	69	17	65
2018	IS-03	40	50	10	0	0	0	90	0	10
2018	IS-04	21	39	11	18	7	4	63	26	28
2018	IS-05	11	50	28	0	11	0	61	11	18
2017	IS	18	54	10	10	4	4	74	15	50
2017	IS-04	10	66	6	13	6	0	76	19	19
2017	IS-05	7	55	12	11	7	7	67	20	15
2014	IS	17	40	14	16	12	1	58	28	76
2014	IS-03	21	43	21	7	7	0	64	14	14
2014	IS-04	8	35	20	20	17	0	43	37	25
2014	IS-05	18	41	12	18	6	6	63	25	17

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	22	21	18	8	5	1	51	27	78
2020	IS-03	36	7	21	29	7	0	0	43	36	14
2020	IS-04	23	23	17	20	10	3	3	50	32	30
2020	IS-05	26	21	16	21	0	16	0	56	25	19
2020	IS-06	20	40	30	0	10	0	0	60	10	10
2019	IS	26	21	18	23	6	6	0	50	31	66
2019	IS-03	17	17	25	17	17	8	0	36	36	12
2019	IS-04	30	22	7	33	0	7	0	56	36	27
2019	IS-05	27	18	36	9	9	0	0	45	18	11
2018	IS	37	25	15	11	9	3	0	63	21	65
2018	IS-03	50	30	20	0	0	0	0	80	0	10
2018	IS-04	36	18	18	14	11	4	0	56	26	28
2018	IS-05	17	39	11	11	17	6	0	59	29	18
2017	IS	19	40	18	8	10	6	0	62	18	50
2017	IS-04	20	50	11	6	9	4	0	73	15	19
2017	IS-05	7	42	19	11	14	7	0	52	27	15
2014	IS	24	17	18	19	15	7	0	44	37	75
2014	IS-03	43	0	7	29	14	7	0	46	46	14
2014	IS-04	8	16	29	12	22	12	0	28	39	24
2014	IS-05	18	24	24	24	6	6	0	44	31	17

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	IS	29	26	45	80
2020	IS-03	43	21	36	14
2020	IS-04	23	32	45	31
2020	IS-05	30	20	50	20
2020	IS-06	30	20	50	10
2019	IS	23	24	53	66
2019	IS-03	25	17	58	12
2019	IS-04	19	26	56	27
2019	IS-05	18	18	64	11
2018	IS	40	31	29	65
2018	IS-03	30	50	20	10
2018	IS-04	43	21	36	28
2018	IS-05	56	22	22	18
2017	IS	31	28	41	50
2017	IS-04	19	25	56	19
2017	IS-05	46	21	33	15
2014	IS	38	18	43	75
2014	IS-03	21	29	50	14
2014	IS-04	47	20	33	24
2014	IS-05	41	12	47	17

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	IS	13	17	65	0	0	4	23
2019	IS	7	33	40	20	0	0	15
2018	IS	8	35	50	0	4	4	26
2018	IS-04	0	33	58	0	0	8	12
2018	IS-05	10	30	50	0	10	0	10
2017	IS	0	20	67	7	7	0	16
2014	IS	7	24	55	0	9999	14	28
2014	IS-04	9	26	65	0	9999	0	11

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	9	91	80
2019	IS	20	80	65
2018	IS	18	82	65
2018	IS-04	18	82	28
2018	IS-05	28	72	18

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	54	46	13
2018	IS	58	42	12

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	58	42	12

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	13
2018	IS	0	100	12

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	12

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	12

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	13
2018	IS	0	100	12

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	62	38	13
2018	IS	42	58	12

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	46	54	13
2018	IS	58	42	12

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	46	54	13
2018	IS	58	42	12

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	58	42	12

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	46	54	13
2018	IS	42	58	12

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	62	38	13
2018	IS	42	58	12

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	12

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	46	54	13
2018	IS	50	50	12

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12
2018	IS	0	100	12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	0	100	12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	58	42	12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	20	15	5	0	35	10	64	9	80
2020	IS-03	21	36	0	7	0	21	14	89	11	14
2020	IS-04	10	3	16	6	0	55	10	36	18	31
2020	IS-05	20	15	20	5	0	30	10	58	8	20
2020	IS-06	10	40	20	0	0	20	10	71	0	10
2019	IS	9	14	18	9	9	28	12	38	31	65
2019	IS-03	17	8	0	0	17	42	17	60	40	12
2019	IS-04	11	11	26	4	11	22	15	35	24	27
2019	IS-05	0	18	18	18	0	45	0	33	33	11
2018	IS	14	13	23	8	9	27	6	40	26	64
2018	IS-03	20	20	30	0	0	20	10	57	0	10
2018	IS-04	7	11	25	7	14	29	7	28	33	28
2018	IS-05	6	11	17	17	11	33	6	27	45	18
2017	IS	6	23	20	12	0	33	6	46	20	50
2017	IS-04	10	11	6	17	0	51	6	49	38	19
2017	IS-05	0	14	39	14	0	19	14	21	21	15
2014	IS	8	16	23	5	4	36	8	43	16	76
2014	IS-03	0	21	14	0	7	43	14	50	17	14
2014	IS-04	0	12	25	12	4	39	8	22	30	25
2014	IS-05	6	18	24	6	6	35	6	40	20	17

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	27	28	18	13	1	13	1	63	16	79
2020	IS-03	54	15	8	0	8	8	8	82	9	13
2020	IS-04	13	39	16	10	0	23	0	67	13	31
2020	IS-05	25	20	20	30	0	5	0	47	32	20
2020	IS-06	20	30	30	10	0	10	0	56	11	10
2019	IS	18	32	23	9	8	8	3	56	19	66
2019	IS-03	50	0	25	0	17	8	0	55	18	12
2019	IS-04	15	37	30	4	7	4	4	56	12	27
2019	IS-05	0	36	9	36	0	18	0	44	44	11
2018	IS	20	31	19	8	9	11	2	59	20	64
2018	IS-03	30	20	30	10	0	10	0	56	11	10
2018	IS-04	14	39	18	7	14	7	0	58	23	28
2018	IS-05	11	22	17	11	11	22	6	46	31	18
2017	IS	14	39	24	6	0	13	4	64	8	50
2017	IS-04	15	43	11	6	0	19	6	78	7	19
2017	IS-05	7	28	38	7	0	14	7	44	9	15
2014	IS	12	27	23	5	4	27	1	55	13	76
2014	IS-03	7	29	29	7	7	21	0	45	18	14
2014	IS-04	0	24	25	12	4	31	4	37	24	25
2014	IS-05	12	29	18	0	6	35	0	64	9	17

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	8	92	66
2019	IS-06	0	100	10
2018	IS	11	89	65

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	13	16	21	3	0	41	6	55	5	80
2020	IS-03	14	29	7	7	0	29	14	75	13	14
2020	IS-04	10	3	19	3	0	61	3	36	9	31
2020	IS-05	15	10	35	0	0	35	5	42	0	20
2020	IS-06	0	50	20	0	0	20	10	71	0	10
2019	IS	12	14	26	6	5	30	8	41	17	66
2019	IS-03	33	8	0	0	8	42	8	83	17	12
2019	IS-04	11	15	22	11	4	30	7	41	24	27
2019	IS-05	0	9	45	9	0	36	0	14	14	11
2018	IS	14	23	18	0	5	34	6	62	8	65
2018	IS-03	30	20	20	0	0	20	10	71	0	10
2018	IS-04	11	18	25	0	4	36	7	50	6	28
2018	IS-05	6	22	11	0	11	50	0	56	22	18
2017	IS	4	25	26	2	0	35	8	50	3	50
2017	IS-04	10	17	11	5	0	51	6	62	12	19
2017	IS-05	0	7	46	0	0	33	14	13	0	15
2014	IS	6	20	17	0	4	46	8	55	8	76
2014	IS-03	0	21	14	0	14	36	14	43	29	14
2014	IS-04	0	16	20	0	0	61	4	44	0	25
2014	IS-05	6	18	18	0	6	47	6	50	13	17

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	33	21	9	0	11	0	66	10	80
2020	IS-03	43	36	7	7	0	7	0	85	8	14
2020	IS-04	19	29	26	6	0	19	0	60	8	31
2020	IS-05	25	30	20	20	0	5	0	58	21	20
2020	IS-06	10	50	30	0	0	10	0	67	0	10
2019	IS	20	38	23	3	5	9	2	65	9	64
2019	IS-03	45	18	9	0	9	18	0	78	11	11
2019	IS-04	19	37	30	0	4	7	4	63	4	27
2018	IS	17	42	15	5	6	15	0	69	13	65
2018	IS-03	30	30	10	10	10	10	0	67	22	10
2018	IS-04	14	43	25	4	4	11	0	64	8	28
2018	IS-05	6	39	11	0	11	33	0	67	17	18
2017	IS	12	35	36	0	0	15	2	56	0	50
2017	IS-04	15	33	17	0	0	29	6	74	0	19
2017	IS-05	7	14	65	0	0	14	0	24	0	15
2014	IS	11	30	23	4	1	30	0	59	7	76
2014	IS-03	7	29	21	14	7	21	0	45	27	14
2014	IS-04	8	20	35	0	0	37	0	44	0	25
2014	IS-05	6	35	12	6	0	41	0	70	10	17

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	47	29	6	8	9	1	77	17	79
2020	IS-03	43	14	7	7	21	7	62	31	14
2020	IS-04	50	33	7	3	7	0	83	10	30
2020	IS-05	60	20	5	15	0	0	80	15	20
2020	IS-06	20	50	0	10	20	0	70	30	10

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	39	18	13	6	0	0	64	19	80
2020	IS-03	21	43	0	21	14	0	0	64	36	14
2020	IS-04	26	45	26	3	0	0	0	71	3	31
2020	IS-05	20	35	20	25	0	0	0	55	25	20
2020	IS-06	40	20	10	10	20	0	0	60	30	10
2019	IS	26	21	21	11	21	0	0	47	32	66
2019	IS-03	42	33	8	8	8	0	0	75	17	12
2019	IS-04	19	19	22	11	30	0	0	37	41	27
2019	IS-05	9	27	18	18	27	0	0	36	45	11
2018	IS	17	20	18	8	34	2	2	38	43	65
2018	IS-03	20	0	20	10	40	0	10	22	56	10
2018	IS-04	18	18	18	7	36	4	0	37	44	28
2018	IS-05	11	11	28	11	39	0	0	22	50	18
2017	IS	23	18	18	16	25	0	0	41	41	50
2017	IS-04	34	20	23	5	18	0	0	54	23	19
2017	IS-05	14	21	17	42	7	0	0	35	49	15

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	21	26	25	13	14	1	0	48	27	80
2020	IS-03	29	21	36	7	7	0	0	50	14	14
2020	IS-04	23	35	23	10	10	0	0	58	19	31
2020	IS-05	20	20	30	10	20	0	0	40	30	20
2020	IS-06	10	0	20	40	20	10	0	11	67	10
2019	IS	23	21	23	18	14	0	2	45	32	66
2019	IS-03	33	17	25	17	0	0	8	55	18	12
2019	IS-04	11	30	22	15	22	0	0	41	37	27
2019	IS-05	18	9	27	36	9	0	0	27	45	11
2018	IS	16	28	20	23	11	0	2	44	35	64
2018	IS-03	20	40	20	10	0	0	10	67	11	10
2018	IS-04	15	26	19	26	15	0	0	41	41	27
2018	IS-05	11	33	28	22	6	0	0	44	28	18
2017	IS	12	34	28	14	10	2	0	47	24	50
2017	IS-04	21	43	19	6	6	6	0	68	12	19
2017	IS-05	7	21	28	32	12	0	0	28	45	15

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	19	24	24	19	12	1	44	31	78
2020	IS-03	14	29	36	14	0	7	46	15	14
2020	IS-04	23	33	23	10	10	0	57	20	30
2020	IS-05	16	21	16	32	16	0	37	47	19
2020	IS-06	0	10	30	40	20	0	10	60	10
2019	IS	20	27	23	18	12	0	47	30	66
2019	IS-03	33	17	33	17	0	0	50	17	12
2019	IS-04	15	37	15	15	19	0	52	33	27
2019	IS-05	18	18	18	36	9	0	36	45	11
2018	IS	16	30	19	22	13	2	46	35	64
2018	IS-03	30	40	10	10	0	10	78	11	10
2018	IS-04	19	30	15	19	19	0	48	37	27
2018	IS-05	6	33	22	28	11	0	39	39	18
2017	IS	10	35	29	16	8	2	46	25	49
2017	IS-04	22	46	16	12	0	4	71	12	18
2017	IS-05	7	14	35	32	12	0	21	45	15

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	23	19	25	23	11	0	0	41	34	80
2020	IS-03	14	21	21	36	7	0	0	36	43	14
2020	IS-04	26	23	23	19	10	0	0	48	29	31
2020	IS-05	25	15	30	15	15	0	0	40	30	20
2020	IS-06	10	10	30	40	10	0	0	20	50	10
2019	IS	18	11	29	18	23	0	2	29	42	66
2019	IS-03	17	8	33	25	8	0	8	27	36	12
2019	IS-04	11	11	33	15	30	0	0	22	44	27
2019	IS-05	27	0	27	9	36	0	0	27	45	11
2018	IS	11	30	19	17	20	0	3	42	39	64
2018	IS-03	0	60	10	10	10	0	10	67	22	10
2018	IS-04	15	30	15	15	22	0	4	46	38	27
2018	IS-05	11	28	22	22	17	0	0	39	39	18
2017	IS	20	27	10	27	12	1	2	49	41	50
2017	IS-04	33	23	5	25	6	4	4	61	33	19
2017	IS-05	7	21	14	32	26	0	0	28	58	15

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	28	18	8	10	1	65	18	80
2020	IS-03	43	36	7	7	7	0	79	14	14
2020	IS-04	39	35	16	3	6	0	74	10	31
2020	IS-05	30	15	30	0	20	5	47	21	20
2020	IS-06	20	20	20	30	10	0	40	40	10
2019	IS	43	28	15	5	6	3	73	11	65
2019	IS-03	50	25	8	0	0	17	90	0	12
2019	IS-04	50	23	15	4	8	0	73	12	26
2019	IS-05	36	27	27	9	0	0	64	9	11
2018	IS	38	38	14	3	2	6	80	5	64
2018	IS-03	50	40	0	0	0	10	100	0	10
2018	IS-04	44	33	7	4	4	7	84	8	27
2018	IS-05	33	39	22	6	0	0	72	6	18
2017	IS	41	23	11	17	6	3	65	24	49
2017	IS-04	50	12	12	18	0	9	67	20	18
2017	IS-05	42	18	7	21	12	0	60	33	15

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	33	21	21	9	16	54	25	80
2020	IS-03	29	43	0	7	21	71	29	14
2020	IS-04	39	16	26	6	13	55	19	31
2020	IS-05	25	15	30	10	20	40	30	20
2020	IS-06	20	10	30	20	20	30	40	10
2019	IS	24	30	20	11	15	55	26	66
2019	IS-03	50	33	0	17	0	83	17	12
2019	IS-04	19	26	30	4	22	44	26	27
2019	IS-05	27	18	27	27	0	45	27	11
2018	IS	20	33	25	16	6	53	22	64
2018	IS-03	60	30	10	0	0	90	0	10
2018	IS-04	22	37	19	15	7	59	22	27
2018	IS-05	6	33	33	22	6	39	28	18
2017	IS	17	23	45	5	10	40	15	50
2017	IS-04	24	22	38	6	10	46	16	19
2017	IS-05	7	14	55	10	14	21	24	15

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	21	9	14	11	9	63	27	80
2020	IS-03	57	14	7	0	14	7	77	15	14
2020	IS-04	26	23	10	13	16	13	56	33	31
2020	IS-05	30	20	0	30	10	10	56	44	20
2020	IS-06	40	30	20	10	0	0	70	10	10

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	19	38	25	13	5	0	57	18	79
2020	IS-03	31	54	8	8	0	0	85	8	13
2020	IS-04	23	35	32	6	3	0	58	10	31
2020	IS-05	10	40	20	20	10	0	50	30	20
2020	IS-06	0	30	40	20	10	0	30	30	10
2019	IS	14	33	32	14	8	0	47	21	66
2019	IS-03	25	42	33	0	0	0	67	0	12
2019	IS-04	4	37	33	11	15	0	41	26	27
2019	IS-05	18	18	27	36	0	0	36	36	11
2018	IS	17	27	30	17	9	0	44	27	64
2018	IS-03	40	30	20	10	0	0	70	10	10
2018	IS-04	11	33	33	11	11	0	44	22	27
2018	IS-05	17	11	33	22	17	0	28	39	18
2017	IS	12	39	21	18	6	4	53	25	50
2017	IS-04	12	47	17	16	4	4	61	21	19
2017	IS-05	11	47	21	7	14	0	58	21	15

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	20	30	26	14	9	1	0	51	23	80
2020	IS-03	36	43	14	7	0	0	0	79	7	14
2020	IS-04	19	32	26	13	6	3	0	53	20	31
2020	IS-05	20	20	25	25	10	0	0	40	35	20
2020	IS-06	0	10	60	10	20	0	0	10	30	10
2019	IS	15	30	17	18	18	0	2	46	37	66
2019	IS-03	25	33	8	25	8	0	0	58	33	12
2019	IS-04	7	30	22	11	26	0	4	38	38	27
2019	IS-05	18	27	18	18	18	0	0	45	36	11
2018	IS	11	31	22	20	16	0	0	42	36	64
2018	IS-03	10	40	40	0	10	0	0	50	10	10
2018	IS-04	19	19	22	22	19	0	0	37	41	27
2018	IS-05	6	44	17	22	11	0	0	50	33	18
2017	IS	12	31	29	16	12	0	0	43	28	50
2017	IS-04	16	42	34	5	3	0	0	58	8	19
2017	IS-05	7	25	28	19	21	0	0	32	40	15

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	24	28	23	16	9	0	0	52	25	79
2020	IS-03	36	29	14	21	0	0	0	64	21	14
2020	IS-04	23	39	23	6	10	0	0	61	16	31
2020	IS-05	20	25	15	30	10	0	0	45	40	20
2019	IS	14	28	31	14	14	0	0	42	28	65
2019	IS-03	17	50	8	17	8	0	0	67	25	12
2019	IS-04	8	31	35	8	19	0	0	38	27	26
2019	IS-05	18	9	45	18	9	0	0	27	27	11
2018	IS	19	23	20	19	16	2	2	44	35	64
2018	IS-03	30	30	30	0	10	0	0	60	10	10
2018	IS-04	22	7	22	26	19	4	0	31	46	27
2018	IS-05	17	39	17	17	11	0	0	56	28	18
2017	IS	13	42	17	20	8	0	0	55	28	50
2017	IS-04	19	45	17	19	0	0	0	64	19	19
2017	IS-05	7	45	21	14	14	0	0	51	28	15

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	21	10	18	9	1	63	27	80
2020	IS-03	64	14	0	14	7	0	79	21	14
2020	IS-04	39	29	6	6	16	3	70	23	31
2020	IS-05	35	15	15	30	5	0	50	35	20
2020	IS-06	20	20	20	40	0	0	40	40	10
2019	IS	29	32	21	12	6	0	61	18	66
2019	IS-03	33	17	50	0	0	0	50	0	12
2019	IS-04	26	41	11	19	4	0	67	22	27
2019	IS-05	18	36	18	18	9	0	55	27	11

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	28	32	24	9	8	59	16	79
2020	IS-03	29	43	21	0	7	71	7	14
2020	IS-04	32	32	19	6	10	65	16	31
2020	IS-05	25	20	30	15	10	45	25	20
2020	IS-06	10	30	40	20	0	40	20	10

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	23	43	18	11	6	0	0	65	18	80
2020	IS-03	36	43	14	7	0	0	0	79	7	14
2020	IS-04	26	58	10	0	6	0	0	84	6	31
2020	IS-05	20	30	25	15	10	0	0	50	25	20
2020	IS-06	0	30	20	40	10	0	0	30	50	10
2019	IS	24	36	15	12	12	0	0	61	24	66
2019	IS-03	25	33	17	8	17	0	0	58	25	12
2019	IS-04	26	37	11	15	11	0	0	63	26	27
2019	IS-05	18	36	18	9	18	0	0	55	27	11
2018	IS	30	21	19	17	10	2	2	52	28	63
2018	IS-03	30	40	10	20	0	0	0	70	20	10
2018	IS-04	37	19	22	15	4	4	0	58	19	27
2018	IS-05	29	12	18	12	24	0	6	44	38	17
2017	IS	25	28	26	16	4	0	1	54	20	50
2017	IS-04	33	44	11	8	0	0	4	80	8	19
2017	IS-05	14	14	51	14	7	0	0	28	21	15

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	18	16	3	4	1	77	6	79
2020	IS-03	43	14	21	7	14	0	57	21	14
2020	IS-04	68	16	13	0	0	3	87	0	31
2020	IS-05	58	21	16	0	5	0	79	5	19
2020	IS-06	40	20	30	10	0	0	60	10	10
2019	IS	39	41	11	3	5	2	82	8	66
2019	IS-03	33	50	8	0	0	8	91	0	12
2019	IS-04	52	33	4	7	4	0	85	11	27
2019	IS-05	18	64	18	0	0	0	82	0	11
2018	IS	53	22	8	11	6	0	75	17	64
2018	IS-03	60	30	10	0	0	0	90	0	10
2018	IS-04	59	15	11	7	7	0	74	15	27
2018	IS-05	44	22	6	22	6	0	67	28	18
2017	IS	43	31	15	4	6	0	74	10	50
2017	IS-04	47	22	19	6	6	0	69	11	19
2017	IS-05	17	49	14	7	14	0	65	21	15

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	29	30	30	4	5	1	60	9	79
2020	IS-03	50	7	29	0	14	0	57	14	14
2020	IS-04	26	42	29	0	0	3	70	0	31
2020	IS-05	5	32	42	11	11	0	37	21	19
2020	IS-06	20	40	30	10	0	0	60	10	10

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	73	17	0	1	1	8	97	3	78
2020	IS-03	92	0	0	0	8	0	92	8	13
2020	IS-04	84	6	0	0	0	10	100	0	31
2020	IS-05	53	32	0	0	0	16	100	0	19
2020	IS-06	50	40	0	10	0	0	90	10	10
2019	IS	74	12	3	3	2	6	92	5	65
2019	IS-03	75	17	0	0	0	8	100	0	12
2019	IS-04	74	11	0	7	0	7	92	8	27
2018	IS	73	13	5	2	5	3	89	6	64
2018	IS-03	70	20	0	0	0	10	100	0	10
2018	IS-04	74	11	7	4	4	0	85	7	27
2018	IS-05	72	6	6	0	11	6	82	12	18

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	82	8	4	3	0	4	93	3	79
2020	IS-03	79	7	7	0	0	7	92	0	14
2020	IS-04	81	6	3	3	0	6	93	3	31
2020	IS-05	84	11	0	5	0	0	95	5	19
2020	IS-06	80	10	10	0	0	0	90	0	10
2019	IS	64	20	6	5	3	3	86	8	66
2019	IS-03	58	17	0	0	17	8	82	18	12
2019	IS-04	67	15	7	7	0	4	85	8	27
2019	IS-05	45	36	9	9	0	0	82	9	11
2018	IS	59	22	5	5	5	5	85	10	64
2018	IS-03	50	40	0	0	0	10	100	0	10
2018	IS-04	59	22	4	4	7	4	85	12	27
2018	IS-05	50	17	11	11	6	6	71	18	18
2017	IS	74	17	8	0	0	2	92	0	50
2017	IS-04	79	6	11	0	0	4	89	0	19
2017	IS-05	72	21	7	0	0	0	93	0	15

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	63	25	5	4	3	0	88	7	76
2020	IS-03	86	14	0	0	0	0	100	0	14
2020	IS-04	68	11	11	4	7	0	79	11	28
2020	IS-05	42	47	5	5	0	0	89	5	19
2020	IS-06	50	40	0	10	0	0	90	10	10
2019	IS	39	30	14	11	5	2	71	15	66
2019	IS-03	42	8	25	0	17	8	55	18	12
2019	IS-04	37	37	7	19	0	0	74	19	27
2019	IS-05	27	27	27	18	0	0	55	18	11
2018	IS	52	25	14	5	5	0	77	9	64
2018	IS-03	50	30	20	0	0	0	80	0	10
2018	IS-04	67	19	7	0	7	0	85	7	27
2018	IS-05	33	33	22	6	6	0	67	11	18
2017	IS	43	39	12	5	0	0	83	5	50
2017	IS-04	53	34	9	3	0	0	87	3	19
2017	IS-05	31	42	14	14	0	0	72	14	15

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	23	9	5	3	0	0	83	8	78
2020	IS-03	71	14	7	7	0	0	0	86	7	14
2020	IS-04	67	23	3	3	3	0	0	90	7	30
2020	IS-05	47	21	21	11	0	0	0	68	11	19
2020	IS-06	40	40	10	0	10	0	0	80	10	10
2019	IS	44	29	17	6	2	0	3	75	8	66
2019	IS-03	58	25	8	0	0	0	8	91	0	12
2019	IS-04	41	26	19	11	0	0	4	69	12	27
2019	IS-05	27	36	27	9	0	0	0	64	9	11
2018	IS	47	19	14	11	8	2	0	67	19	64
2018	IS-03	40	40	10	10	0	0	0	80	10	10
2018	IS-04	44	15	15	11	11	4	0	62	23	27
2018	IS-05	44	11	17	17	11	0	0	56	28	18
2017	IS	54	28	13	4	0	0	2	83	4	50
2017	IS-04	59	31	6	0	0	0	4	94	0	19
2017	IS-05	58	14	21	7	0	0	0	72	7	15

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	16	3	1	0	22	95	2	79
2020	IS-03	93	0	0	0	0	7	100	0	14
2020	IS-04	52	6	0	0	0	42	100	0	31
2020	IS-05	58	21	5	0	0	16	94	0	19
2020	IS-06	20	60	10	10	0	0	80	10	10
2019	IS	56	11	8	3	0	23	86	4	66
2019	IS-03	75	0	0	0	0	25	100	0	12
2019	IS-04	44	4	7	0	0	44	87	0	27
2019	IS-05	64	9	9	18	0	0	73	18	11
2018	IS	55	9	5	3	0	28	89	4	64
2018	IS-03	70	0	0	0	0	30	100	0	10
2018	IS-04	48	7	0	0	0	44	100	0	27
2018	IS-05	44	17	17	6	0	17	73	7	18
2017	IS	58	8	4	4	4	21	84	11	50
2017	IS-04	65	0	0	0	0	35	100	0	19
2017	IS-05	45	21	7	14	7	7	70	22	15

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	71	20	4	3	1	1	92	4	80
2020	IS-03	79	7	7	0	7	0	86	7	14
2020	IS-04	71	26	0	0	0	3	100	0	31
2020	IS-05	70	15	5	10	0	0	85	10	20
2020	IS-06	60	30	10	0	0	0	90	0	10
2019	IS	74	12	3	3	2	6	92	5	65
2019	IS-03	82	0	0	0	0	18	100	0	11
2019	IS-04	67	19	7	0	0	7	92	0	27
2019	IS-05	73	9	0	18	0	0	82	18	11
2018	IS	57	21	11	2	2	8	84	3	63
2018	IS-04	48	19	15	0	4	15	78	4	27
2018	IS-05	44	33	17	0	0	6	82	0	18
2017	IS	60	22	10	4	0	4	85	4	50
2017	IS-04	46	37	6	0	0	11	94	0	19
2017	IS-05	74	12	0	14	0	0	86	14	15

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	76	11	4	4	0	3	3	92	4	80
2020	IS-03	71	7	7	7	0	0	7	85	8	14
2020	IS-04	84	10	0	3	0	3	0	97	3	31
2020	IS-05	75	10	5	5	0	0	5	89	5	20
2020	IS-06	80	10	0	0	0	10	0	100	0	10
2019	IS	74	14	5	3	2	0	3	91	5	66
2019	IS-03	67	17	8	0	0	0	8	91	0	12
2019	IS-04	81	15	0	0	0	0	4	100	0	27
2019	IS-05	82	9	9	0	0	0	0	91	0	11
2018	IS	83	9	2	0	2	0	5	97	2	64
2018	IS-03	90	10	0	0	0	0	0	100	0	10
2018	IS-04	81	7	0	0	4	0	7	96	4	27
2018	IS-05	83	6	6	0	0	0	6	94	0	18
2017	IS	67	18	6	6	2	0	0	86	8	50
2017	IS-04	57	27	16	0	0	0	0	84	0	19
2017	IS-05	65	21	0	14	0	0	0	86	14	15

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	25	18	3	4	0	76	6	80
2020	IS-03	57	29	7	0	7	0	86	7	14
2020	IS-04	48	26	19	3	3	0	74	6	31
2020	IS-05	40	25	30	0	5	0	65	5	20
2020	IS-06	60	20	10	10	0	0	80	10	10
2019	IS	47	30	12	5	3	3	80	8	66
2019	IS-03	58	8	17	8	8	0	67	17	12
2019	IS-04	37	33	19	4	0	7	76	4	27
2019	IS-05	45	36	9	9	0	0	82	9	11
2018	IS	53	23	8	5	6	5	80	11	64
2018	IS-03	60	10	10	0	20	0	70	20	10
2018	IS-04	52	26	11	0	4	7	84	4	27
2018	IS-05	44	28	6	11	6	6	76	18	18
2017	IS	47	26	16	6	2	2	75	9	50
2017	IS-04	47	32	15	0	6	0	79	6	19
2017	IS-05	38	28	21	14	0	0	65	14	15

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	45	18	8	5	70	13	80
2020	IS-03	29	43	14	7	7	71	14	14
2020	IS-04	23	52	13	6	6	74	13	31
2020	IS-05	15	50	25	10	0	65	10	20
2020	IS-06	30	30	30	10	0	60	10	10

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	16	38	26	16	4	54	20	80
2020	IS-03	29	43	14	14	0	71	14	14
2020	IS-04	13	52	16	16	3	65	19	31
2020	IS-05	10	30	35	20	5	40	25	20
2020	IS-06	0	10	70	10	10	10	20	10
2019	IS	14	30	30	21	5	44	26	66
2019	IS-03	17	33	33	17	0	50	17	12
2019	IS-04	7	30	33	22	7	37	30	27
2019	IS-05	9	27	45	18	0	36	18	11
2018	IS	3	38	43	6	9	42	15	65
2018	IS-03	10	60	30	0	0	70	0	10
2018	IS-04	0	46	32	11	11	46	21	28
2018	IS-05	0	22	67	0	11	22	11	18
2017	IS	6	23	49	15	6	29	22	50
2017	IS-04	0	39	41	15	6	39	20	19
2017	IS-05	0	21	60	19	0	21	19	15

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	9	35	25	14	39	26	80
2020	IS-03	14	0	29	36	21	57	14	14
2020	IS-04	13	13	32	23	19	42	26	31
2020	IS-05	20	0	55	25	0	25	20	20
2020	IS-06	40	30	10	20	0	20	70	10
2019	IS	12	18	35	24	11	35	30	66
2019	IS-03	8	8	42	33	8	42	17	12
2019	IS-04	11	26	22	30	11	41	37	27
2019	IS-05	9	18	36	27	9	36	27	11
2018	IS	14	13	41	27	6	33	27	64
2018	IS-03	0	0	40	40	20	60	0	10
2018	IS-04	18	11	39	25	7	32	29	28
2018	IS-05	11	17	44	28	0	28	28	18
2017	IS	14	23	34	24	6	29	36	50
2017	IS-04	20	11	33	26	10	35	32	19
2017	IS-05	0	26	60	14	0	14	26	15

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	33	50	8	6	3	1	84	9	80
2020	IS-03	50	43	0	7	0	0	93	7	14
2020	IS-04	29	48	10	6	3	3	80	10	31
2020	IS-05	25	50	15	5	5	0	75	10	20
2020	IS-06	20	70	0	10	0	0	90	10	10
2019	IS	27	50	9	8	6	0	77	14	66
2019	IS-03	50	42	0	8	0	0	92	8	12
2019	IS-04	26	44	11	7	11	0	70	19	27
2019	IS-05	9	73	9	9	0	0	82	9	11
2018	IS	32	45	11	8	3	2	78	11	65
2018	IS-03	50	30	10	10	0	0	80	10	10
2018	IS-04	29	39	18	11	4	0	68	14	28
2018	IS-05	11	67	6	6	6	6	82	12	18
2017	IS	23	63	6	4	4	0	86	8	50
2017	IS-04	20	59	11	0	10	0	79	10	19
2017	IS-05	25	68	0	7	0	0	93	7	15

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	33	23	10	8	1	59	18	80
2020	IS-03	36	43	0	21	0	0	79	21	14
2020	IS-04	32	32	16	6	10	3	67	17	31
2020	IS-05	10	25	40	15	10	0	35	25	20
2020	IS-06	10	40	40	0	10	0	50	10	10

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	43	8	10	4	79	14	80
2020	IS-03	64	36	0	0	0	100	0	14
2020	IS-04	45	32	13	10	0	77	10	31
2020	IS-05	10	65	5	10	10	75	20	20
2020	IS-06	0	60	10	20	10	60	30	10

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	37	10	4	1	85	5	79
2020	IS-03	71	29	0	0	0	100	0	14
2020	IS-04	58	29	10	3	0	87	3	31
2020	IS-05	37	47	5	11	0	84	11	19
2020	IS-06	0	50	40	0	10	50	10	10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	34	20	5	11	4	62	17	80
2020	IS-03	50	36	0	7	0	7	92	8	14
2020	IS-04	23	48	6	3	16	3	73	20	31
2020	IS-05	25	15	40	5	10	5	42	16	20
2020	IS-06	0	30	50	0	20	0	30	20	10
2019	IS	14	36	23	15	9	3	52	25	66
2019	IS-03	25	42	25	8	0	0	67	8	12
2019	IS-04	7	48	22	11	11	0	56	22	27
2019	IS-05	18	36	18	18	9	0	55	27	11
2018	IS	15	43	17	15	8	2	59	23	65
2018	IS-03	30	40	30	0	0	0	70	0	10
2018	IS-04	14	50	4	21	11	0	64	32	28
2018	IS-05	0	28	33	22	11	6	29	35	18
2017	IS	4	54	12	24	2	4	60	27	50
2017	IS-04	4	64	0	20	0	11	77	23	19
2017	IS-05	0	39	19	42	0	0	39	42	15

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	29	45	14	11	1	74	13	80
2020	IS-03	36	57	0	7	0	93	7	14
2020	IS-04	35	35	16	10	3	71	13	31
2020	IS-05	25	45	15	15	0	70	15	20
2020	IS-06	10	50	30	10	0	60	10	10

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	46	14	11	1	1	73	13	80
2020	IS-03	43	50	0	7	0	0	93	7	14
2020	IS-04	29	39	23	3	3	3	70	7	31
2020	IS-05	20	45	15	20	0	0	65	20	20
2020	IS-06	10	60	10	20	0	0	70	20	10

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	33	23	11	3	1	63	14	80
2020	IS-03	50	43	7	0	0	0	93	0	14
2020	IS-04	26	19	32	16	3	3	47	20	31
2020	IS-05	35	35	15	15	0	0	70	15	20
2020	IS-06	10	40	30	10	10	0	50	20	10

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	33	19	5	1	1	1	74	6	79
2020	IS-03	57	29	7	0	0	0	7	92	0	14
2020	IS-04	43	27	20	3	3	3	0	72	7	30
2020	IS-05	30	45	20	5	0	0	0	75	5	20
2020	IS-06	10	30	40	20	0	0	0	40	20	10

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	69	21	3	3	1	4	94	4	80
2020	IS-03	79	21	0	0	0	0	100	0	14
2020	IS-04	68	13	0	6	3	10	89	11	31
2020	IS-05	65	30	5	0	0	0	95	0	20
2020	IS-06	50	40	10	0	0	0	90	0	10

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	33	8	9	4	83	9	80
2020	IS-03	64	29	0	0	7	100	0	14
2020	IS-04	45	26	3	19	6	76	21	31
2020	IS-05	45	35	20	0	0	80	0	20
2020	IS-06	20	60	10	10	0	80	10	10

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	53	33	6	8	1	85	9	80
2020	IS-03	64	36	0	0	0	100	0	14
2020	IS-04	58	23	6	13	0	81	13	31
2020	IS-05	45	40	5	5	5	85	10	20
2020	IS-06	10	60	20	10	0	70	10	10

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	53	35	10	3	88	3	80
2020	IS-03	71	21	0	7	93	7	14
2020	IS-04	61	29	6	3	90	3	31
2020	IS-05	40	45	15	0	85	0	20
2020	IS-06	10	60	30	0	70	0	10

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	5	42	37	11	5	0	0	47	16	19
2019	IS	6	61	11	6	6	6	6	75	13	18

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	100	0	19

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	11	16	37	32	5	0	0	26	37	19

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	8	92	79
2020	IS-03	15	85	13
2020	IS-04	0	100	31
2020	IS-05	10	90	20
2020	IS-06	0	100	10

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	9	91	79
2020	IS-03	0	100	14
2020	IS-04	13	87	31
2020	IS-05	5	95	19
2020	IS-06	10	90	10
2019	IS	9	91	65
2019	IS-03	0	100	11
2019	IS-04	11	89	27
2019	IS-05	27	73	11
2017	IS	19	81	50
2014	IS	14	86	76

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2014	IS	82	18	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	45	38	1	6	4	6	92	7	80
2020	IS-03	50	43	0	7	0	0	93	7	14
2020	IS-04	35	45	0	3	3	13	96	4	31
2020	IS-05	55	25	0	10	5	5	89	11	20
2020	IS-06	20	50	10	10	10	0	78	11	10

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	41	18	50	50	80
2020	IS-03	36	50	14	58	42	14
2020	IS-04	39	39	23	50	50	31
2020	IS-05	55	35	10	39	61	20
2020	IS-06	20	50	30	71	29	10

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	58	42	33
2020	IS-04	58	42	12
2020	IS-05	64	36	11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	12	33	12	18	24	45	42	33
2020	IS-04	8	42	17	25	8	50	33	12
2020	IS-05	9	27	18	18	27	36	45	11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	3	18	18	24	21	3	12	25	54	33
2020	IS-04	0	8	17	42	8	8	17	11	67	12
2020	IS-05	0	18	27	9	27	0	18	22	44	11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	23	19	8	9	1	3	64	17	80
2020	IS-03	43	29	29	0	0	0	0	71	0	14
2020	IS-04	29	32	16	10	3	3	6	68	14	31
2020	IS-05	35	15	20	10	20	0	0	50	30	20
2020	IS-06	60	0	20	10	10	0	0	60	20	10
2019	IS	33	8	20	16	20	0	3	42	37	64
2019	IS-03	58	8	17	0	17	0	0	67	17	12
2019	IS-04	26	4	19	26	19	0	7	32	48	27
2018	IS	27	19	14	11	27	0	3	47	39	64
2018	IS-03	30	30	10	10	20	0	0	60	30	10
2018	IS-04	29	18	14	11	25	0	4	48	37	28
2018	IS-05	12	24	18	18	24	0	6	38	44	17

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence