2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	41	4	9	3	85	12	536
2020	CS-01	58	35	1	5	1	93	6	81
2020	CS-02	48	39	3	8	2	87	10	150
2020	CS-03	39	40	6	12	3	79	15	193
2020	CS-04	30	51	6	9	5	81	14	88
2020	CS-05	59	35	0	6	0	94	6	17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	69	19	7	2	2	1	1	89	3	534
2020	CS-01	87	10	1	1	0	1	0	98	1	82
2020	CS-02	68	23	6	2	1	1	0	91	3	150
2020	CS-03	65	19	9	2	4	1	1	85	6	192
2020	CS-04	60	23	11	1	1	2	1	86	2	88
2020	CS-05	76	12	6	0	0	6	0	94	0	17
2017	CS	54	21	10	5	5	1	3	79	10	387
2017	CS-01	60	20	0	0	10	0	10	89	11	10
2017	CS-02	50	22	11	8	5	0	4	75	13	150
2017	CS-03	52	19	13	3	6	3	3	76	10	149
2017	CS-04	63	28	3	3	2	0	0	92	5	60
2017	CS-05	73	18	9	0	0	0	0	91	0	11
2014	CS	55	25	8	4	3	1	3	84	7	534
2014	CS-01	63	19	11	0	0	0	7	88	0	27
2014	CS-02	51	29	8	6	2	2	2	83	8	209
2014	CS-03	54	25	9	3	6	1	3	82	9	191
2014	CS-04	65	20	5	4	1	1	4	89	5	80
2014	CS-05	53	20	20	7	0	0	0	73	7	15

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	38	9	7	3	0	1	81	10	536
2020	CS-01	61	23	5	7	1	1	1	86	9	82
2020	CS-02	43	43	7	5	3	0	0	86	7	150
2020	CS-03	34	39	13	9	4	0	1	74	13	193
2020	CS-04	40	43	7	5	6	0	0	83	10	87
2020	CS-05	53	29	6	0	0	6	6	93	0	17
2019	CS	39	40	8	11	3	0	0	79	14	413
2019	CS-01	62	24	3	5	5	0	0	86	11	37
2019	CS-02	40	38	5	14	3	0	0	78	17	133
2019	CS-03	27	47	10	13	3	0	0	74	16	148
2019	CS-04	45	42	7	4	3	0	0	86	7	74
2019	CS-05	67	20	7	7	0	0	0	87	7	15
2017	CS	32	36	10	14	6	0	0	69	21	387
2017	CS-01	70	20	10	0	0	0	0	90	0	10
2017	CS-02	30	39	9	16	5	1	1	70	21	150
2017	CS-03	31	37	11	11	9	0	0	69	20	150
2017	CS-04	31	29	8	27	5	0	0	59	32	59
2017	CS-05	64	27	9	0	0	0	0	91	0	11
2014	CS	36	37	9	11	6	0	0	74	17	532
2014	CS-01	48	26	0	7	19	0	0	74	26	27
2014	CS-02	37	40	11	8	4	0	0	77	12	209
2014	CS-03	30	41	9	13	8	0	0	70	21	190
2014	CS-04	47	24	6	19	4	0	0	71	23	80
2014	CS-05	39	40	7	13	0	0	0	80	13	15

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	36	15	12	5	0	1	68	17	536
2020	CS-01	30	33	15	19	4	0	0	63	22	81
2020	CS-02	28	43	15	8	5	1	1	72	13	150
2020	CS-03	27	35	17	13	7	0	1	63	20	193
2020	CS-04	38	35	13	8	6	0	1	74	14	88
2020	CS-05	59	24	6	6	0	6	0	88	6	17
2019	CS	27	39	18	11	5	0	0	66	16	414
2019	CS-01	32	46	8	11	3	0	0	78	14	37
2019	CS-02	21	40	18	13	8	0	0	61	21	134
2019	CS-03	20	44	20	11	5	0	0	64	16	148
2019	CS-04	42	28	19	9	1	0	0	70	11	74
2019	CS-05	67	20	13	0	0	0	0	87	0	15
2018	CS	15	36	22	15	12	0	0	51	27	302
2018	CS-02	12	40	21	13	14	0	0	52	27	100
2018	CS-03	13	34	22	18	12	0	0	48	30	122
2018	CS-04	25	36	19	13	6	0	2	62	19	53
2017	CS	12	34	15	19	20	0	0	46	39	387
2017	CS-01	30	30	20	10	10	0	0	60	20	10
2017	CS-02	11	34	17	21	17	0	0	44	38	149
2017	CS-03	10	35	15	17	23	0	1	45	40	150
2017	CS-04	13	37	10	20	20	0	0	50	40	60
2017	CS-05	36	45	18	0	0	0	0	82	0	11
2014	CS	16	31	19	19	15	0	0	47	34	534
2014	CS-01	19	41	19	7	15	0	0	59	22	27
2014	CS-02	17	34	15	19	14	0	0	52	33	209
2014	CS-03	13	30	22	17	18	0	0	42	35	191
2014	CS-04	17	29	20	21	13	0	0	46	34	80
2014	CS-05	13	13	26	34	7	0	7	29	43	15

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	33	12	6	2	0	1	81	8	534
2020	CS-01	59	23	11	4	4	0	0	82	7	82
2020	CS-02	46	37	11	5	1	0	0	83	6	149
2020	CS-03	40	36	11	9	2	0	1	77	11	192
2020	CS-04	47	36	11	2	2	0	1	84	5	87
2020	CS-05	76	6	12	0	0	6	0	88	0	17
2019	CS	39	43	9	8	2	0	0	82	9	411
2019	CS-01	61	22	8	3	6	0	0	83	8	36
2019	CS-02	38	41	8	10	1	0	1	80	12	134
2019	CS-03	27	54	9	7	2	1	0	82	10	147
2019	CS-04	48	40	8	4	0	0	0	88	4	73
2019	CS-05	73	20	0	7	0	0	0	93	7	15
2017	CS	35	37	14	6	6	1	0	73	12	385
2017	CS-02	28	35	19	8	7	1	1	65	16	148
2017	CS-03	37	38	15	7	3	1	0	75	10	150
2017	CS-04	43	38	7	3	7	2	0	83	10	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	39	37	14	6	3	0	1	77	9	533
2014	CS-01	33	26	19	11	4	4	4	64	16	27
2014	CS-02	35	38	15	8	3	0	0	74	11	209
2014	CS-03	40	39	13	4	4	0	1	79	8	190
2014	CS-04	45	36	11	6	0	0	1	82	6	80
2014	CS-05	54	27	19	0	0	0	0	81	0	15

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	31	9	8	3	0	0	80	11	534
2020	CS-01	66	21	6	5	1	1	0	88	6	82
2020	CS-02	46	39	9	3	3	0	0	84	6	148
2020	CS-03	43	32	10	10	4	1	0	76	14	192
2020	CS-04	47	25	9	14	6	0	0	72	19	88
2020	CS-05	53	35	6	6	0	0	0	88	6	17
2019	CS	41	36	10	7	4	1	0	78	12	414
2019	CS-01	49	22	11	3	5	11	0	79	9	37
2019	CS-02	40	35	9	10	5	1	0	76	15	134
2019	CS-03	34	41	13	8	4	0	0	75	12	148
2019	CS-04	46	41	5	4	4	0	0	86	8	74
2019	CS-05	73	7	20	0	0	0	0	80	0	15
2018	CS	34	35	16	9	5	1	0	70	14	302
2018	CS-02	40	30	19	3	9	0	0	69	12	101
2018	CS-03	30	36	16	14	2	1	0	67	17	122
2018	CS-04	40	38	8	8	8	0	0	77	15	53
2017	CS	38	34	11	10	7	0	0	71	18	387
2017	CS-01	50	20	0	0	20	10	0	78	22	10
2017	CS-02	36	34	13	11	7	0	0	69	17	149
2017	CS-03	35	36	12	10	7	0	0	71	17	150
2017	CS-04	52	27	3	8	10	0	0	78	18	60
2017	CS-05	27	46	9	18	0	0	0	73	18	11
2014	CS	34	39	12	10	5	0	0	73	15	531
2014	CS-01	33	30	22	11	0	0	4	65	12	27
2014	CS-02	36	42	13	7	2	0	0	77	10	207
2014	CS-03	32	37	11	13	7	0	1	70	20	190
2014	CS-04	40	36	9	9	6	0	0	76	15	80
2014	CS-05	13	47	20	19	0	0	0	61	19	15

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	34	13	7	4	0	76	10	535
2020	CS-01	56	27	11	4	2	0	83	6	82
2020	CS-02	40	36	12	7	4	0	77	11	149
2020	CS-03	40	33	16	7	5	0	72	12	192
2020	CS-04	39	36	13	9	3	0	75	13	88
2020	CS-05	53	41	6	0	0	0	94	0	17
2019	CS	29	44	11	8	7	0	73	16	415
2019	CS-01	41	38	5	8	8	0	78	16	37
2019	CS-02	24	45	10	10	11	0	69	21	135
2019	CS-03	26	47	15	5	5	1	74	11	148
2019	CS-04	28	43	11	11	7	0	72	18	74
2019	CS-05	67	27	7	0	0	0	93	0	15
2018	CS	21	41	16	11	10	0	62	21	299
2018	CS-02	23	38	18	10	11	0	61	21	100
2018	CS-03	22	37	17	15	9	0	60	24	121
2018	CS-04	17	51	17	4	11	0	68	15	53
2017	CS	23	39	15	11	12	0	62	22	388
2017	CS-01	50	20	10	0	20	0	70	20	10
2017	CS-02	21	40	17	9	13	0	61	21	150
2017	CS-03	23	38	17	11	12	0	61	23	150
2017	CS-04	22	42	10	15	12	0	63	27	60
2017	CS-05	45	55	0	0	0	0	100	0	11
2014	CS	23	44	15	9	9	0	67	18	534
2014	CS-01	30	33	15	11	11	0	63	22	27
2014	CS-02	23	47	15	8	7	0	70	15	209
2014	CS-03	22	38	17	10	12	0	61	22	191
2014	CS-04	24	50	11	8	8	0	74	15	80
2014	CS-05	27	47	7	12	7	0	74	19	15

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	36	11	9	6	1	0	74	15	534
2020	CS-01	49	33	7	6	2	1	0	84	9	81
2020	CS-02	42	34	9	10	4	0	0	76	14	148
2020	CS-03	28	37	15	11	8	1	0	66	19	193
2020	CS-04	39	36	10	7	8	0	0	75	15	88
2020	CS-05	35	53	0	6	0	6	0	94	6	17
2019	CS	25	38	19	10	8	0	0	64	18	414
2019	CS-01	43	41	5	3	5	3	0	86	8	37
2019	CS-02	22	38	19	10	10	0	0	60	21	135
2019	CS-03	18	37	25	11	9	1	0	55	20	148
2019	CS-04	29	42	15	10	4	0	0	71	14	73
2019	CS-05	53	33	7	7	0	0	0	87	7	15
2018	CS	16	37	16	16	15	0	0	53	31	299
2018	CS-02	16	30	16	17	21	0	0	46	38	100
2018	CS-03	17	36	18	14	16	0	0	53	30	120
2018	CS-04	17	47	13	17	6	0	0	64	23	53
2017	CS	16	36	18	17	13	0	0	52	30	387
2017	CS-01	30	20	10	30	10	0	0	50	40	10
2017	CS-02	13	36	19	15	16	0	0	49	32	149
2017	CS-03	15	33	22	15	14	0	1	48	30	150
2017	CS-04	22	42	12	17	8	0	0	63	25	60
2017	CS-05	36	64	0	0	0	0	0	100	0	11
2014	CS	19	32	20	16	13	0	0	51	29	534
2014	CS-01	33	22	19	7	19	0	0	56	26	27
2014	CS-02	18	36	21	13	11	1	0	55	24	209
2014	CS-03	17	28	22	16	16	0	0	46	32	191
2014	CS-04	20	35	10	25	10	0	0	55	35	80
2014	CS-05	13	20	20	26	20	0	0	34	46	15

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	38	14	9	5	0	72	13	532
2020	CS-01	43	41	5	10	1	0	84	11	82
2020	CS-02	37	42	13	5	3	0	79	8	146
2020	CS-03	28	35	20	8	8	1	64	16	192
2020	CS-04	33	34	13	16	5	0	67	20	88
2020	CS-05	35	47	12	6	0	0	82	6	17
2019	CS	23	43	15	13	6	0	66	19	413
2019	CS-01	42	44	8	3	3	0	86	6	36
2019	CS-02	24	36	17	14	8	0	61	22	135
2019	CS-03	16	43	20	16	5	0	59	21	148
2019	CS-04	25	49	8	12	5	0	74	18	73
2019	CS-05	27	53	13	7	0	0	80	7	15
2018	CS	17	41	16	14	12	0	58	26	301
2018	CS-02	17	40	17	18	9	0	56	27	101
2018	CS-03	19	37	17	12	14	0	56	26	121
2018	CS-04	17	47	13	11	11	0	64	23	53
2017	CS	18	34	19	17	12	0	53	29	387
2017	CS-01	50	30	10	0	10	0	80	10	10
2017	CS-02	18	36	21	14	11	1	54	25	150
2017	CS-03	18	30	20	17	14	0	48	32	149
2017	CS-04	15	37	15	22	12	0	52	33	60
2017	CS-05	18	64	0	18	0	0	82	18	11

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	35	10	4	2	0	84	6	534
2020	CS-01	54	32	12	1	1	0	85	2	82
2020	CS-02	53	34	9	4	1	0	86	5	148
2020	CS-03	45	35	13	4	3	1	80	7	192
2020	CS-04	45	41	6	6	2	0	86	8	88
2020	CS-05	71	24	6	0	0	0	94	0	17
2019	CS	35	44	11	6	4	0	79	10	410
2019	CS-01	44	31	17	0	8	0	75	8	36
2019	CS-02	33	44	10	9	4	0	78	13	135
2019	CS-03	32	45	15	6	2	1	77	8	146
2019	CS-04	33	52	7	4	4	0	85	8	73
2019	CS-05	73	27	0	0	0	0	100	0	15
2018	CS	33	44	10	9	3	0	78	12	302
2018	CS-02	36	42	13	6	2	1	79	8	102
2018	CS-03	30	48	9	10	3	0	78	13	122
2018	CS-04	35	41	10	10	4	0	76	14	51
2017	CS	28	42	14	10	6	0	70	16	388
2017	CS-01	50	30	10	0	10	0	80	10	10
2017	CS-02	25	47	16	6	5	1	72	11	150
2017	CS-03	27	41	13	11	8	0	67	19	150
2017	CS-04	30	38	12	17	3	0	68	20	60
2017	CS-05	73	9	9	9	0	0	82	9	11
2014	CS	34	40	14	6	5	1	74	12	533
2014	CS-01	44	37	7	7	4	0	81	11	27
2014	CS-02	33	44	15	4	3	1	77	7	209
2014	CS-03	31	38	16	5	9	1	70	14	190
2014	CS-04	40	33	11	15	1	0	72	16	80
2014	CS-05	27	46	13	7	7	0	73	13	15

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	33	11	8	6	0	75	14	535
2020	CS-01	52	30	6	6	4	1	84	10	82
2020	CS-02	44	35	7	8	6	0	79	14	149
2020	CS-03	35	33	15	9	8	0	68	17	193
2020	CS-04	39	34	13	8	6	0	74	14	87
2020	CS-05	53	29	12	0	0	6	88	0	17
2019	CS	30	38	15	10	7	0	68	17	413
2019	CS-01	46	32	11	3	5	3	81	8	37
2019	CS-02	29	34	14	11	11	0	63	22	134
2019	CS-03	23	39	20	11	7	1	62	18	148
2019	CS-04	33	44	12	8	3	0	77	11	73
2019	CS-05	47	40	13	0	0	0	87	0	15
2018	CS	24	33	16	16	10	0	57	27	302
2018	CS-02	23	28	22	13	14	1	51	27	102
2018	CS-03	20	37	14	19	10	0	57	29	122
2018	CS-04	33	33	13	13	8	0	65	21	52
2017	CS	19	32	19	15	14	1	51	29	387
2017	CS-01	40	20	0	20	20	0	60	40	10
2017	CS-02	15	37	19	15	15	0	52	29	150
2017	CS-03	20	28	21	15	14	1	49	30	149
2017	CS-04	20	33	22	12	13	0	53	25	60
2017	CS-05	64	27	9	0	0	0	91	0	11

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	30	10	3	2	0	0	86	5	533
2020	CS-01	52	35	7	4	1	0	0	88	5	82
2020	CS-02	57	30	11	2	1	0	0	86	3	148
2020	CS-03	56	25	13	3	4	0	0	81	6	192
2020	CS-04	52	37	7	3	1	0	0	89	5	87
2020	CS-05	76	24	0	0	0	0	0	100	0	17
2019	CS	47	37	10	3	3	0	0	84	6	409
2019	CS-01	47	33	11	3	6	0	0	81	8	36
2019	CS-02	46	34	13	4	4	0	0	79	8	134
2019	CS-03	42	45	9	3	1	0	0	86	5	146
2019	CS-04	54	32	11	1	1	0	0	86	3	72
2019	CS-05	67	33	0	0	0	0	0	100	0	15
2018	CS	44	37	10	5	4	0	0	81	9	301
2018	CS-02	47	35	12	2	4	1	0	82	6	101
2018	CS-03	39	39	10	9	3	0	0	78	12	121
2018	CS-04	52	35	4	6	4	0	0	87	10	52
2017	CS	42	38	10	6	3	0	0	80	9	386
2017	CS-01	50	50	0	0	0	0	0	100	0	10
2017	CS-02	39	41	11	5	2	0	1	81	7	150
2017	CS-03	41	38	11	5	5	1	0	79	10	150
2017	CS-04	47	28	10	12	3	0	0	75	15	60
2017	CS-05	80	20	0	0	0	0	0	100	0	10
2014	CS	55	31	10	3	2	0	0	85	5	534
2014	CS-01	52	26	15	4	4	0	0	78	7	27
2014	CS-02	52	33	11	1	3	0	0	85	4	209
2014	CS-03	54	29	9	5	3	0	0	83	7	191
2014	CS-04	64	29	5	3	0	0	0	92	3	80
2014	CS-05	47	40	12	0	0	0	0	88	0	15

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	36	11	7	5	1	77	12	535
2020	CS-01	49	29	12	6	1	2	80	8	82
2020	CS-02	39	42	11	6	3	0	81	9	149
2020	CS-03	38	35	10	9	8	0	73	17	193
2020	CS-04	38	40	10	5	7	0	78	11	87
2020	CS-05	65	24	6	0	0	6	94	0	17
2019	CS	29	44	15	7	5	0	73	11	411
2019	CS-01	38	38	16	0	5	3	78	6	37
2019	CS-02	29	39	19	7	7	0	67	14	132
2019	CS-03	26	44	18	7	4	1	70	12	148
2019	CS-04	26	58	4	8	4	0	84	12	73
2019	CS-05	60	33	7	0	0	0	93	0	15
2018	CS	22	38	18	12	10	0	60	22	303
2018	CS-02	20	35	23	12	10	1	55	22	102
2018	CS-03	22	36	17	11	13	0	58	25	122
2018	CS-04	27	44	12	13	4	0	71	17	52
2017	CS	20	38	18	12	11	0	59	23	386
2017	CS-01	40	30	10	0	20	0	70	20	10
2017	CS-02	15	37	21	16	11	0	53	27	150
2017	CS-03	21	40	19	8	12	0	61	20	150
2017	CS-04	22	43	15	12	8	0	65	20	60
2017	CS-05	80	0	0	20	0	0	80	20	10
2014	CS	20	41	17	13	10	0	60	23	534
2014	CS-01	26	33	15	15	11	0	59	26	27
2014	CS-02	19	42	20	10	9	0	61	19	209
2014	CS-03	22	38	17	12	12	0	60	24	191
2014	CS-04	19	46	13	19	4	0	65	22	80
2014	CS-05	0	40	12	34	13	0	40	47	15

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	34	13	7	5	0	0	75	12	532
2020	CS-01	50	32	12	6	0	0	0	82	6	82
2020	CS-02	37	36	17	6	3	0	0	74	9	148
2020	CS-03	38	32	13	9	7	0	0	70	17	191
2020	CS-04	45	36	6	6	7	0	0	82	13	88
2020	CS-05	56	25	13	0	0	6	0	87	0	16
2019	CS	34	34	18	8	6	0	0	68	14	414
2019	CS-01	46	30	11	8	5	0	0	76	14	37
2019	CS-02	30	33	21	10	6	0	1	63	16	135
2019	CS-03	28	38	20	8	7	0	0	66	15	148
2019	CS-04	38	34	15	7	5	0	0	73	12	73
2019	CS-05	73	20	7	0	0	0	0	93	0	15
2018	CS	22	35	19	10	13	0	0	57	23	298
2018	CS-02	15	37	21	11	15	1	0	53	26	100
2018	CS-03	25	32	17	13	14	0	0	57	27	120
2018	CS-04	29	39	20	6	6	0	0	69	12	51
2017	CS	24	35	17	15	9	0	0	59	24	386
2017	CS-01	20	50	10	0	20	0	0	70	20	10
2017	CS-02	20	38	16	16	10	0	0	58	26	150
2017	CS-03	22	32	22	15	9	0	0	54	24	150
2017	CS-04	33	32	12	13	10	0	0	65	23	60
2017	CS-05	80	20	0	0	0	0	0	100	0	10
2014	CS	22	36	19	14	9	0	0	58	23	534
2014	CS-01	33	19	26	19	4	0	0	52	22	27
2014	CS-02	19	40	20	12	8	1	0	60	20	209
2014	CS-03	23	33	20	13	10	0	0	56	24	191
2014	CS-04	28	35	13	15	10	0	0	63	25	80
2014	CS-05	7	39	0	40	13	0	0	46	54	15

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	37	11	7	5	0	76	12	528
2020	CS-01	48	43	6	2	1	0	90	4	82
2020	CS-02	39	44	11	4	2	0	83	6	147
2020	CS-03	34	34	11	12	9	1	68	20	188
2020	CS-04	38	30	15	9	7	1	69	16	87
2020	CS-05	47	41	6	6	0	0	88	6	17
2019	CS	27	40	16	10	6	0	67	16	407
2019	CS-01	35	43	3	11	3	5	83	14	37
2019	CS-02	27	37	22	8	6	0	63	14	134
2019	CS-03	20	45	17	9	8	0	65	17	144
2019	CS-04	28	39	13	15	4	0	68	20	71
2019	CS-05	53	27	7	7	7	0	80	13	15
2018	CS	21	36	16	12	15	1	57	27	301
2018	CS-02	20	39	15	12	14	1	59	26	101
2018	CS-03	24	29	16	15	17	0	53	31	121
2018	CS-04	23	35	21	8	13	0	58	21	52
2017	CS	21	37	17	14	11	0	58	25	385
2017	CS-01	50	30	10	0	10	0	80	10	10
2017	CS-02	19	38	19	14	9	0	58	23	149
2017	CS-03	21	37	17	11	14	1	58	25	150
2017	CS-04	17	38	15	20	10	0	55	30	60
2017	CS-05	50	30	0	20	0	0	80	20	10
2014	CS	22	37	19	13	8	0	59	22	534
2014	CS-01	22	41	26	7	4	0	63	11	27
2014	CS-02	24	38	19	11	7	0	63	18	209
2014	CS-03	21	36	21	14	9	0	57	22	191
2014	CS-04	23	36	16	17	8	0	59	25	80
2014	CS-05	7	27	13	33	20	0	34	53	15

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	33	13	4	3	0	0	79	7	536
2020	CS-01	54	32	9	4	2	0	0	85	6	82
2020	CS-02	48	34	12	4	1	0	0	83	5	149
2020	CS-03	44	32	15	4	6	0	0	76	10	193
2020	CS-04	40	36	15	7	2	0	0	76	9	88
2020	CS-05	59	29	12	0	0	0	0	88	0	17
2019	CS	33	43	14	5	5	0	0	76	10	413
2019	CS-01	54	27	5	5	8	0	0	81	14	37
2019	CS-02	32	41	12	7	8	0	0	73	15	134
2019	CS-03	26	52	16	3	3	0	0	78	6	148
2019	CS-04	33	42	15	8	1	0	0	75	10	73
2019	CS-05	60	33	7	0	0	0	0	93	0	15
2018	CS	29	38	19	9	6	0	0	67	14	303
2018	CS-02	27	37	21	6	8	1	0	65	14	102
2018	CS-03	33	33	18	11	6	0	0	66	16	122
2018	CS-04	25	44	21	8	2	0	0	69	10	52
2017	CS	26	42	14	10	7	0	0	69	17	386
2017	CS-01	60	20	0	10	10	0	0	80	20	10
2017	CS-02	22	46	16	9	7	1	0	68	15	150
2017	CS-03	28	41	14	10	7	0	0	69	17	150
2017	CS-04	18	47	12	13	10	0	0	65	23	60
2017	CS-05	70	20	10	0	0	0	0	90	0	10
2014	CS	29	42	14	9	6	0	0	72	15	534
2014	CS-01	30	48	7	11	4	0	0	78	15	27
2014	CS-02	31	41	15	8	5	0	0	71	13	209
2014	CS-03	31	38	14	9	7	0	1	69	17	191
2014	CS-04	25	49	13	11	3	0	0	74	14	80
2014	CS-05	34	40	13	7	6	0	0	74	12	15

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	33	17	9	7	0	0	66	16	532
2020	CS-01	55	29	14	1	0	1	0	85	1	80
2020	CS-02	44	38	11	5	1	1	1	83	6	149
2020	CS-03	27	36	17	12	8	0	0	63	20	191
2020	CS-04	13	26	30	18	14	0	0	39	32	88
2020	CS-05	6	18	29	18	29	0	0	24	47	17
2019	CS	34	33	19	10	5	0	0	67	14	412
2019	CS-01	57	27	11	3	3	0	0	84	5	37
2019	CS-02	44	39	9	6	2	0	0	83	8	134
2019	CS-03	24	35	22	12	6	1	0	59	18	147
2019	CS-04	27	29	30	10	4	0	0	56	14	73
2019	CS-05	7	13	27	33	20	0	0	20	53	15
2018	CS	34	34	17	9	5	1	1	69	14	304
2018	CS-02	43	35	13	5	1	2	1	81	6	102
2018	CS-03	32	33	17	12	5	0	1	66	17	124
2018	CS-04	27	35	21	8	10	0	0	62	17	52
2017	CS	39	37	12	6	5	1	1	77	11	388
2017	CS-01	50	30	10	0	10	0	0	80	10	10
2017	CS-02	52	34	7	5	1	0	1	87	6	150
2017	CS-03	37	37	13	6	5	1	1	76	12	150
2017	CS-04	22	42	17	8	10	2	0	64	19	60
2017	CS-05	0	27	36	9	18	0	9	30	30	11
2014	CS	33	39	15	8	3	0	0	73	12	534
2014	CS-01	56	33	4	7	0	0	0	89	7	27
2014	CS-02	43	43	10	3	1	0	0	86	4	209
2014	CS-03	29	41	16	9	5	0	0	70	14	191
2014	CS-04	16	31	31	18	3	1	0	48	20	80
2014	CS-05	20	20	12	34	13	0	0	40	47	15

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	24	33	18	9	1	1	27	39	535
2020	CS-01	12	13	27	22	24	0	1	47	26	82
2020	CS-02	9	19	34	24	11	1	1	37	29	148
2020	CS-03	16	31	32	16	4	1	1	20	47	193
2020	CS-04	19	31	38	10	2	0	0	13	50	88
2020	CS-05	12	24	47	12	0	6	0	13	38	17
2019	CS	17	32	32	11	5	1	1	16	51	413
2019	CS-01	5	30	32	8	22	3	0	31	36	37
2019	CS-02	13	24	34	19	4	3	4	24	40	135
2019	CS-03	21	39	31	7	2	0	0	9	60	146
2019	CS-04	20	32	36	8	3	0	0	11	53	74
2019	CS-05	33	40	20	0	7	0	0	7	73	15
2018	CS	27	34	29	5	3	1	1	8	62	303
2018	CS-02	25	27	36	8	2	1	1	10	53	100
2018	CS-03	27	40	24	4	3	0	2	7	68	124
2018	CS-04	35	29	31	2	4	0	0	6	63	52
2017	CS	28	33	29	7	2	0	1	9	62	387
2017	CS-01	30	0	50	10	10	0	0	20	30	10
2017	CS-02	19	35	32	11	2	0	1	13	55	149
2017	CS-03	31	35	27	5	2	0	1	7	66	150
2017	CS-04	47	27	22	3	0	0	2	3	75	60
2017	CS-05	18	27	54	0	0	0	0	0	46	11
2014	CS	22	33	29	10	3	1	2	13	57	534
2014	CS-01	15	37	22	11	11	0	4	23	54	27
2014	CS-02	10	28	36	16	5	2	2	22	40	209
2014	CS-03	29	37	28	4	1	0	1	5	66	191
2014	CS-04	35	39	19	6	0	0	1	6	75	80
2014	CS-05	40	46	0	13	0	0	0	13	87	15

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	18	26	25	16	2	2	42	30	531
2020	CS-01	4	12	16	25	41	1	1	67	16	81
2020	CS-02	8	16	24	29	18	2	3	50	25	146
2020	CS-03	15	22	28	23	9	1	2	33	38	193
2020	CS-04	17	18	34	23	5	0	2	28	36	87
2020	CS-05	0	12	41	29	12	6	0	44	13	17
2019	CS	16	25	28	16	10	3	2	27	44	408
2019	CS-01	11	11	22	17	33	6	0	53	24	36
2019	CS-02	11	20	31	20	8	6	4	32	34	133
2019	CS-03	19	34	27	12	6	1	1	18	55	145
2019	CS-04	22	23	30	15	7	0	3	23	46	73
2019	CS-05	20	33	20	13	13	0	0	27	53	15
2018	CS	34	29	26	5	4	1	1	8	65	304
2018	CS-02	29	27	33	8	2	2	0	10	57	101
2018	CS-03	34	31	23	3	4	1	3	8	68	124
2018	CS-04	42	27	25	4	2	0	0	6	69	52
2017	CS	30	29	24	8	4	3	2	13	62	388
2017	CS-01	20	10	40	10	10	10	0	22	34	10
2017	CS-02	25	25	27	11	5	7	1	17	54	150
2017	CS-03	30	33	24	5	5	1	2	11	64	150
2017	CS-04	45	30	15	7	2	0	2	8	76	60
2017	CS-05	18	36	18	27	0	0	0	27	55	11
2014	CS	18	26	29	17	5	3	2	23	46	533
2014	CS-01	11	19	19	26	19	0	7	48	32	27
2014	CS-02	11	22	30	23	6	7	3	32	35	209
2014	CS-03	23	29	28	14	4	1	2	18	53	190
2014	CS-04	25	30	32	6	5	0	1	11	56	80
2014	CS-05	27	53	13	7	0	0	0	7	80	15

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	21	27	28	14	8	1	2	22	49	534
2020	CS-01	7	18	26	22	23	2	1	47	27	82
2020	CS-02	14	25	26	21	9	2	3	31	41	148
2020	CS-03	31	30	29	5	4	0	2	9	61	192
2020	CS-04	28	31	26	13	2	0	0	15	59	88
2020	CS-05	6	35	47	12	0	0	0	12	41	17
2019	CS	35	27	20	11	4	2	1	15	64	412
2019	CS-01	24	5	32	27	8	3	0	36	31	37
2019	CS-02	25	25	26	15	1	4	3	18	54	134
2019	CS-03	42	32	16	8	2	0	0	10	75	146
2019	CS-04	43	31	15	4	7	0	0	11	74	74
2019	CS-05	47	27	13	7	7	0	0	13	73	15
2018	CS	49	26	17	4	2	1	0	6	77	302
2018	CS-02	36	35	20	6	0	2	0	6	73	99
2018	CS-03	55	22	18	2	3	0	1	5	77	124
2018	CS-04	62	21	12	2	4	0	0	6	83	52
2017	CS	45	28	16	5	3	1	1	9	74	388
2017	CS-01	10	20	70	0	0	0	0	0	30	10
2017	CS-02	42	28	18	4	4	3	1	8	73	150
2017	CS-03	46	31	13	6	4	0	0	10	77	150
2017	CS-04	53	27	7	8	2	2	2	10	83	60
2017	CS-05	18	27	45	9	0	0	0	9	46	11
2014	CS	32	29	25	7	2	3	2	10	64	533
2014	CS-01	33	11	22	19	11	0	4	31	46	27
2014	CS-02	21	28	30	9	3	6	3	13	54	208
2014	CS-03	38	31	24	4	2	1	1	6	70	191
2014	CS-04	47	29	15	5	1	0	3	6	78	80
2014	CS-05	27	39	34	0	0	0	0	0	66	15

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	12	19	30	24	14	1	1	38	31	532
2020	CS-01	2	6	15	25	48	2	1	76	9	81
2020	CS-02	9	14	27	32	14	2	2	49	23	148
2020	CS-03	13	22	35	24	6	0	1	29	35	191
2020	CS-04	23	33	32	10	2	0	0	13	56	88
2020	CS-05	18	29	35	12	0	6	0	13	50	17
2019	CS	20	19	33	19	7	1	1	27	39	413
2019	CS-01	3	11	24	24	35	3	0	61	14	37
2019	CS-02	15	12	31	30	7	3	3	39	29	134
2019	CS-03	22	20	41	15	1	0	0	16	43	147
2019	CS-04	26	30	28	11	5	0	0	16	55	74
2019	CS-05	40	33	20	0	7	0	0	7	73	15
2018	CS	24	27	33	11	3	1	1	14	52	301
2018	CS-02	17	20	42	14	4	2	1	19	38	100
2018	CS-03	25	33	29	9	3	0	1	12	58	123
2018	CS-04	37	27	29	4	2	0	0	6	65	51
2017	CS	26	21	33	11	6	2	1	18	48	386
2017	CS-01	20	0	30	10	40	0	0	50	20	10
2017	CS-02	19	12	41	17	7	2	2	25	32	149
2017	CS-03	26	29	30	9	5	1	1	14	55	149
2017	CS-04	40	25	22	5	5	2	2	10	67	60
2017	CS-05	27	27	46	0	0	0	0	0	54	11
2014	CS	23	23	30	16	5	2	1	22	47	530
2014	CS-01	4	12	27	31	19	4	4	54	17	26
2014	CS-02	12	21	32	22	8	3	1	31	35	207
2014	CS-03	28	22	34	14	1	0	1	15	50	190
2014	CS-04	45	30	18	6	0	0	1	6	76	80
2014	CS-05	34	34	33	0	0	0	0	0	67	15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	21	21	26	16	13	1	2	30	44	534
2020	CS-01	5	12	15	23	41	2	1	67	18	82
2020	CS-02	15	17	27	22	14	1	5	38	34	147
2020	CS-03	27	25	27	12	7	0	2	19	54	193
2020	CS-04	32	22	33	9	3	0	1	13	54	88
2020	CS-05	29	47	12	6	0	6	0	6	81	17
2019	CS	29	27	19	14	7	1	2	22	58	414
2019	CS-01	11	11	22	24	30	0	3	56	22	37
2019	CS-02	23	27	22	14	7	2	5	23	54	134
2019	CS-03	34	30	19	15	1	0	1	16	65	148
2019	CS-04	36	31	16	11	4	0	1	15	68	74
2019	CS-05	33	33	20	7	7	0	0	13	67	15
2018	CS	41	29	16	8	3	1	1	11	72	304
2018	CS-02	38	25	22	11	3	1	1	14	64	101
2018	CS-03	46	29	14	5	4	1	2	9	77	124
2018	CS-04	42	29	19	6	4	0	0	10	71	52
2017	CS	42	25	19	7	3	2	2	10	70	386
2017	CS-01	30	20	10	0	20	20	0	25	63	10
2017	CS-02	35	20	26	10	3	3	3	14	59	149
2017	CS-03	42	32	17	5	3	0	1	8	74	149
2017	CS-04	58	20	10	5	5	0	2	10	80	60
2017	CS-05	46	45	9	0	0	0	0	0	91	11
2014	CS	25	26	25	13	5	3	3	20	54	532
2014	CS-01	19	19	33	0	19	7	4	21	42	27
2014	CS-02	18	20	26	19	7	5	5	29	42	209
2014	CS-03	30	30	24	10	4	2	2	14	61	189
2014	CS-04	27	35	25	10	1	0	1	11	63	80
2014	CS-05	47	26	13	13	0	0	0	13	73	15

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	14	28	23	17	4	3	43	27	530
2020	CS-01	5	10	11	18	46	9	1	71	17	80
2020	CS-02	10	13	22	22	20	5	7	48	27	147
2020	CS-03	13	14	35	23	9	3	2	34	29	192
2020	CS-04	13	16	34	29	6	0	2	35	29	87
2020	CS-05	6	18	35	29	6	6	0	38	25	17
2019	CS	19	21	27	18	10	3	3	29	42	412
2019	CS-01	5	14	14	19	38	8	3	64	21	37
2019	CS-02	20	15	24	21	7	7	6	32	40	132
2019	CS-03	22	24	30	16	6	1	1	23	47	148
2019	CS-04	15	32	31	12	7	1	1	19	49	74
2019	CS-05	20	0	47	27	7	0	0	33	20	15
2018	CS	30	25	24	13	4	3	2	17	58	303
2018	CS-02	29	22	27	16	2	4	1	19	53	101
2018	CS-03	29	25	22	10	7	3	3	19	58	124
2018	CS-04	35	33	23	8	2	0	0	10	67	52
2017	CS	25	21	26	17	6	2	4	24	49	387
2017	CS-01	30	10	10	20	10	10	10	38	50	10
2017	CS-02	22	19	28	17	9	1	3	28	43	149
2017	CS-03	23	22	24	20	5	1	5	26	48	150
2017	CS-04	35	30	20	10	2	0	3	12	67	60
2017	CS-05	27	9	64	0	0	0	0	0	36	11
2014	CS	8	16	31	24	12	3	5	40	26	533
2014	CS-01	7	7	19	19	30	11	7	59	18	27
2014	CS-02	5	14	32	22	15	6	7	42	21	209
2014	CS-03	11	18	32	25	9	1	3	36	31	190
2014	CS-04	11	18	31	28	8	1	4	37	30	80
2014	CS-05	7	12	34	34	0	0	13	39	22	15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	18	22	30	17	10	2	1	27	42	533
2020	CS-01	6	20	21	25	26	1	1	52	27	81
2020	CS-02	12	16	33	20	12	5	3	34	30	147
2020	CS-03	26	24	31	15	4	0	1	18	50	193
2020	CS-04	27	27	30	9	7	0	0	16	55	88
2020	CS-05	0	41	35	24	0	0	0	24	41	17
2019	CS	27	25	26	10	6	3	2	17	55	413
2019	CS-01	14	16	22	24	19	5	0	46	31	37
2019	CS-02	19	16	32	13	7	7	5	24	39	134
2019	CS-03	35	30	26	8	1	0	0	9	65	148
2019	CS-04	34	37	16	4	7	0	1	11	72	73
2019	CS-05	27	33	27	7	7	0	0	13	60	15
2018	CS	38	30	23	6	2	1	0	8	69	304
2018	CS-02	30	25	36	6	2	2	0	8	56	101
2018	CS-03	44	30	18	6	2	0	1	8	74	124
2018	CS-04	42	38	13	4	2	0	0	6	81	52
2017	CS	38	24	23	8	5	1	1	13	63	385
2017	CS-01	20	10	40	10	20	0	0	30	30	10
2017	CS-02	34	22	25	11	4	3	1	15	58	150
2017	CS-03	38	28	21	7	5	1	0	12	67	149
2017	CS-04	52	22	19	3	3	0	0	7	74	58
2017	CS-05	18	18	54	9	0	0	0	9	36	11
2014	CS	24	27	28	13	4	2	2	18	53	534
2014	CS-01	22	15	15	22	11	7	7	39	43	27
2014	CS-02	16	24	32	18	3	4	3	23	43	209
2014	CS-03	27	31	25	11	4	1	1	15	60	191
2014	CS-04	34	25	31	5	3	0	3	8	60	80
2014	CS-05	39	34	27	0	0	0	0	0	73	15

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	11	33	31	16	1	2	48	18	534
2020	CS-01	7	9	17	28	38	1	0	67	16	82
2020	CS-02	2	11	31	33	17	3	4	53	14	147
2020	CS-03	9	11	35	34	9	1	1	43	21	193
2020	CS-04	5	18	44	22	10	0	1	32	23	88
2020	CS-05	0	0	35	35	24	6	0	63	0	17
2019	CS	10	18	32	28	8	1	2	37	29	415
2019	CS-01	8	11	14	41	24	3	0	67	19	37
2019	CS-02	7	10	34	33	8	2	6	44	19	135
2019	CS-03	10	25	34	26	5	0	0	31	35	148
2019	CS-04	16	24	35	18	5	0	1	23	41	74
2019	CS-05	13	13	27	40	7	0	0	47	27	15

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	30	18	5	4	5	4	71	10	532
2020	CS-01	54	29	5	0	2	5	5	92	3	83
2020	CS-02	30	27	20	8	5	6	4	63	15	147
2020	CS-03	29	31	21	6	4	5	4	66	11	192
2020	CS-04	30	35	20	6	3	2	3	69	10	86
2020	CS-05	41	47	6	0	0	6	0	94	0	17
2019	CS	28	36	15	10	6	3	2	68	16	414
2019	CS-01	49	32	3	11	0	3	3	86	11	37
2019	CS-02	23	36	13	11	9	4	4	64	22	134
2019	CS-03	24	34	21	11	7	2	1	60	18	148
2019	CS-04	31	42	15	7	1	3	1	76	8	74
2019	CS-05	53	40	7	0	0	0	0	93	0	15
2018	CS	18	33	23	12	8	5	1	54	22	302
2018	CS-02	13	25	24	20	10	6	1	41	33	99
2018	CS-03	15	30	28	9	10	6	2	48	21	124
2018	CS-04	27	50	8	12	2	2	0	78	14	52
2017	CS	22	33	19	10	9	3	4	60	19	388
2017	CS-01	60	20	0	0	0	0	20	100	0	10
2017	CS-02	22	30	24	6	11	3	4	56	18	150
2017	CS-03	18	30	21	14	9	5	3	52	25	150
2017	CS-04	25	47	10	8	5	0	5	75	14	60
2017	CS-05	54	46	0	0	0	0	0	100	0	11
2014	CS	28	33	16	8	6	4	5	67	16	534
2014	CS-01	26	33	7	7	11	4	11	70	22	27
2014	CS-02	26	36	14	8	6	5	5	70	15	209
2014	CS-03	29	29	17	9	7	5	3	64	18	191
2014	CS-04	29	39	14	10	1	1	6	73	12	80
2014	CS-05	20	13	46	13	7	0	0	34	20	15

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	24	10	6	3	0	0	81	9	535
2020	CS-01	70	20	2	1	5	0	1	91	6	83
2020	CS-02	51	28	9	9	3	0	0	78	12	148
2020	CS-03	53	25	12	6	4	0	0	78	10	192
2020	CS-04	57	25	10	7	1	0	0	82	8	88
2020	CS-05	82	0	12	0	0	6	0	88	0	17
2019	CS	46	33	9	6	5	1	0	80	11	415
2019	CS-01	62	19	5	5	3	5	0	86	9	37
2019	CS-02	38	35	10	8	8	1	1	74	17	135
2019	CS-03	38	39	12	5	6	0	0	77	11	148
2019	CS-04	57	32	5	5	0	0	0	89	5	74
2019	CS-05	93	7	0	0	0	0	0	100	0	15
2018	CS	36	31	12	13	8	0	0	68	20	303
2018	CS-02	28	25	13	23	12	0	0	52	35	101
2018	CS-03	37	34	15	8	7	0	0	71	15	123
2018	CS-04	48	37	6	8	2	0	0	85	10	52
2017	CS	38	33	11	10	7	1	1	72	17	388
2017	CS-01	80	10	0	0	0	0	10	100	0	10
2017	CS-02	31	33	12	12	10	1	0	66	22	150
2017	CS-03	36	31	13	13	7	1	0	68	19	150
2017	CS-04	45	40	7	3	3	0	2	86	7	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11
2014	CS	41	30	11	11	6	1	0	71	18	534
2014	CS-01	44	37	7	11	0	0	0	81	11	27
2014	CS-02	39	31	11	10	8	1	0	71	18	209
2014	CS-03	42	28	9	13	8	1	0	70	21	191
2014	CS-04	44	34	9	9	3	0	3	79	12	80
2014	CS-05	27	27	27	19	0	0	0	54	19	15

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	28	6	4	2	0	0	88	6	534
2020	CS-01	71	23	2	1	1	0	1	95	2	83
2020	CS-02	60	26	5	5	3	1	0	87	8	148
2020	CS-03	58	28	7	4	3	1	0	86	6	192
2020	CS-04	52	36	8	3	1	0	0	87	5	87
2020	CS-05	65	29	6	0	0	0	0	94	0	17
2019	CS	47	36	9	5	3	0	0	83	8	415
2019	CS-01	65	27	3	5	0	0	0	92	5	37
2019	CS-02	38	36	12	7	7	0	1	74	14	135
2019	CS-03	43	43	7	4	3	1	0	86	7	148
2019	CS-04	55	34	8	1	1	0	0	89	3	74
2019	CS-05	87	7	7	0	0	0	0	93	0	15
2018	CS	36	41	13	7	3	0	0	77	10	304
2018	CS-02	27	44	13	11	5	0	1	71	16	101
2018	CS-03	40	36	15	6	2	0	0	77	9	124
2018	CS-04	35	48	12	4	2	0	0	83	6	52
2017	CS	37	38	12	8	5	0	0	75	12	387
2017	CS-01	80	20	0	0	0	0	0	100	0	10
2017	CS-02	34	37	13	9	7	0	0	70	17	149
2017	CS-03	36	37	15	9	3	0	0	73	13	150
2017	CS-04	42	42	10	2	3	0	2	85	5	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	39	42	10	5	4	0	0	81	8	534
2014	CS-01	44	48	4	0	4	0	0	93	4	27
2014	CS-02	39	40	12	4	5	1	0	79	9	209
2014	CS-03	39	42	11	6	3	0	0	81	9	191
2014	CS-04	39	49	6	4	1	0	1	89	5	80
2014	CS-05	20	54	19	7	0	0	0	74	7	15

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	35	9	3	2	1	0	87	5	528
2020	CS-01	67	19	7	1	2	1	1	89	4	83
2020	CS-02	45	37	12	3	1	2	0	84	4	147
2020	CS-03	47	39	8	3	2	1	0	87	5	190
2020	CS-04	52	35	6	6	1	0	0	87	7	85
2020	CS-05	50	38	6	0	0	6	0	93	0	16
2019	CS	43	38	12	4	1	0	0	82	5	413
2019	CS-01	62	19	8	8	0	3	0	83	8	37
2019	CS-02	32	47	14	4	2	0	1	79	7	135
2019	CS-03	42	39	14	3	1	1	0	82	4	147
2019	CS-04	51	34	10	4	1	0	0	85	5	73
2019	CS-05	67	33	0	0	0	0	0	100	0	15
2018	CS	32	43	15	6	3	0	0	75	10	304
2018	CS-02	24	46	19	8	4	0	0	69	12	101
2018	CS-03	40	36	16	5	3	0	0	76	8	124
2018	CS-04	29	52	8	10	2	0	0	81	12	52

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	22	12	2	3	7	4	81	5	534
2020	CS-01	65	11	5	4	2	11	2	88	7	83
2020	CS-02	41	27	15	1	6	6	5	76	8	147
2020	CS-03	46	24	14	2	2	9	3	80	4	192
2020	CS-04	56	22	11	2	1	2	6	84	4	88
2020	CS-05	76	24	0	0	0	0	0	100	0	17

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	24	11	3	2	1	1	83	6	535
2020	CS-01	61	16	12	6	1	0	4	80	8	82
2020	CS-02	49	26	15	3	5	0	2	77	8	149
2020	CS-03	54	29	11	3	2	1	1	84	5	192
2020	CS-04	73	18	6	3	0	0	0	91	3	88
2020	CS-05	76	18	0	0	0	6	0	100	0	17
2019	CS	47	29	16	3	2	1	1	79	5	414
2019	CS-01	41	32	8	8	5	3	3	77	14	37
2019	CS-02	41	29	21	3	4	0	1	71	8	135
2019	CS-03	43	35	17	2	1	1	1	79	3	147
2019	CS-04	65	19	12	1	0	0	3	86	1	74
2019	CS-05	80	20	0	0	0	0	0	100	0	15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	29	10	6	4	0	1	80	9	535
2020	CS-01	60	20	8	8	1	0	1	82	10	83
2020	CS-02	52	28	10	5	4	1	1	81	9	149
2020	CS-03	44	34	10	7	4	0	2	79	11	191
2020	CS-04	53	27	11	3	5	0	0	81	8	88
2020	CS-05	47	29	12	6	0	6	0	81	6	17
2019	CS	39	35	14	6	6	0	0	74	12	412
2019	CS-01	43	41	3	8	3	3	0	86	11	37
2019	CS-02	35	36	15	6	8	0	1	71	14	135
2019	CS-03	32	36	18	7	7	1	0	68	14	146
2019	CS-04	52	32	10	5	1	0	0	84	7	73
2019	CS-05	60	20	13	0	7	0	0	80	7	15
2018	CS	35	36	15	7	6	0	0	71	13	300
2018	CS-02	32	29	17	13	7	1	0	62	20	99
2018	CS-03	32	38	19	3	8	0	0	70	11	122
2018	CS-04	44	44	6	4	2	0	0	88	6	52
2017	CS	37	36	13	6	8	0	0	73	14	388
2017	CS-01	80	10	0	0	10	0	0	90	10	10
2017	CS-02	37	33	13	7	9	0	0	70	17	150
2017	CS-03	33	37	16	7	7	0	0	70	14	150
2017	CS-04	43	40	7	2	8	0	0	83	10	60
2017	CS-05	55	45	0	0	0	0	0	100	0	11
2014	CS	36	33	14	9	7	0	0	69	16	534
2014	CS-01	37	33	11	4	15	0	0	70	19	27
2014	CS-02	33	38	16	8	4	0	0	72	12	209
2014	CS-03	38	28	16	8	9	0	0	66	18	191
2014	CS-04	41	33	4	13	9	0	1	75	22	80
2014	CS-05	13	34	20	20	12	0	0	47	33	15

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	24	11	4	4	1	1	80	8	536
2020	CS-01	70	17	6	4	2	0	1	88	6	83
2020	CS-02	51	26	10	7	5	0	1	78	12	149
2020	CS-03	49	27	14	4	4	1	1	78	8	192
2020	CS-04	61	19	11	1	5	0	2	83	6	88
2020	CS-05	53	18	18	0	6	6	0	75	6	17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	28	11	5	4	1	1	80	9	533
2020	CS-01	59	19	16	2	2	0	1	79	5	83
2020	CS-02	49	31	11	5	3	0	1	81	8	149
2020	CS-03	47	29	13	5	4	1	0	78	10	190
2020	CS-04	49	32	6	7	6	0	0	82	13	87
2020	CS-05	71	12	12	0	0	6	0	88	0	17
2019	CS	39	33	15	7	5	0	0	73	12	413
2019	CS-01	56	33	8	3	0	0	0	89	3	36
2019	CS-02	37	25	21	8	7	0	1	64	15	134
2019	CS-03	31	41	15	6	7	1	0	72	13	148
2019	CS-04	45	36	8	8	3	0	0	81	11	74
2019	CS-05	73	20	7	0	0	0	0	93	0	15
2018	CS	37	34	13	10	5	1	1	72	15	300
2018	CS-02	32	30	16	14	6	2	0	63	20	100
2018	CS-03	35	40	9	8	7	0	1	76	15	122
2018	CS-04	48	29	13	6	4	0	0	77	10	52
2017	CS	39	32	11	9	8	1	1	72	17	388
2017	CS-01	80	10	0	0	10	0	0	90	10	10
2017	CS-02	42	30	10	9	8	1	1	73	17	150
2017	CS-03	34	31	15	12	7	1	1	66	19	150
2017	CS-04	38	40	5	5	12	0	0	78	17	60
2017	CS-05	54	36	0	9	0	0	0	91	9	11
2014	CS	37	34	12	9	7	1	0	72	16	534
2014	CS-01	44	33	15	4	4	0	0	78	7	27
2014	CS-02	38	37	11	9	4	1	0	76	13	209
2014	CS-03	36	29	16	9	11	0	0	64	20	191
2014	CS-04	44	35	8	8	5	0	1	80	13	80
2014	CS-05	7	47	0	20	26	0	0	54	46	15

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	39	61	538
2020	CS-01	46	54	83
2020	CS-02	35	65	149
2020	CS-03	42	58	193
2020	CS-04	35	65	88
2020	CS-05	18	82	17

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	62	17	9	1	1	3	6	88	2	538
2020	CS-01	65	13	8	1	1	4	7	88	3	83
2020	CS-02	56	20	11	1	1	2	9	86	2	149
2020	CS-03	61	19	8	1	3	5	4	88	4	193
2020	CS-04	70	11	9	1	0	2	6	89	1	88
2020	CS-05	65	24	6	0	0	6	0	94	0	17

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	61	24	6	4	4	1	0	86	7	539
2020	CS-01	63	28	4	1	4	0	1	91	5	83
2020	CS-02	60	26	6	3	5	1	0	87	7	150
2020	CS-03	61	23	6	5	4	1	0	85	9	193
2020	CS-04	63	24	6	6	2	0	0	86	8	88
2020	CS-05	71	12	12	0	0	6	0	88	0	17
2019	CS	49	30	12	7	3	0	0	79	9	414
2019	CS-01	65	24	8	3	0	0	0	89	3	37
2019	CS-02	41	32	14	7	5	1	0	73	13	135
2019	CS-03	46	31	15	7	2	0	0	76	9	147
2019	CS-04	57	30	4	8	1	0	0	86	9	74
2019	CS-05	73	20	0	7	0	0	0	93	7	15
2018	CS	43	28	14	7	8	0	0	71	15	301
2018	CS-02	38	20	19	11	12	0	0	58	23	100
2018	CS-03	41	34	13	3	8	0	0	75	11	122
2018	CS-04	58	27	6	8	2	0	0	85	10	52
2017	CS	45	30	9	8	8	0	0	75	16	386
2017	CS-01	70	20	0	0	10	0	0	90	10	10
2017	CS-02	43	31	9	9	8	0	0	75	17	150
2017	CS-03	42	31	8	11	7	0	1	74	18	149
2017	CS-04	54	29	7	2	8	0	0	83	10	59
2017	CS-05	64	27	9	0	0	0	0	91	0	11
2014	CS	46	29	11	7	7	0	0	75	14	533
2014	CS-01	52	19	11	7	11	0	0	70	19	27
2014	CS-02	44	35	10	5	6	0	0	79	11	209
2014	CS-03	46	24	14	7	8	0	0	70	16	190
2014	CS-04	54	28	4	9	5	0	1	82	14	80
2014	CS-05	27	34	7	20	12	0	0	61	33	15

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	28	14	6	6	7	1	72	13	537
2020	CS-01	61	14	12	1	2	7	1	83	4	83
2020	CS-02	39	34	13	4	2	7	1	80	7	150
2020	CS-03	30	28	15	8	9	9	1	65	19	193
2020	CS-04	28	36	15	9	10	1	0	65	20	86
2020	CS-05	65	24	6	0	0	6	0	94	0	17
2019	CS	22	31	22	11	7	6	0	56	20	414
2019	CS-01	49	27	5	5	5	8	0	82	12	37
2019	CS-02	25	26	24	10	5	8	1	57	17	135
2019	CS-03	14	26	28	18	9	5	0	43	28	148
2019	CS-04	19	43	20	5	9	3	0	64	15	74
2019	CS-05	29	64	7	0	0	0	0	93	0	14
2018	CS	13	23	24	16	13	10	1	40	33	300
2018	CS-02	10	16	22	16	15	17	2	33	39	98
2018	CS-03	11	26	27	16	15	6	0	39	32	124
2018	CS-04	19	29	21	21	6	4	0	50	28	52
2017	CS	14	26	23	13	16	9	0	43	32	388
2017	CS-01	30	10	10	20	30	0	0	40	50	10
2017	CS-02	18	21	24	12	14	11	0	44	29	150
2017	CS-03	9	29	26	11	16	9	0	41	30	150
2017	CS-04	8	33	18	18	20	2	0	42	39	60
2017	CS-05	45	18	0	9	27	0	0	64	36	11
2014	CS	19	29	17	14	11	9	1	53	28	533
2014	CS-01	30	15	11	15	15	15	0	52	35	27
2014	CS-02	20	34	18	9	8	11	0	61	19	209
2014	CS-03	16	30	18	16	12	7	0	50	30	190
2014	CS-04	19	23	16	19	16	5	3	45	38	80
2014	CS-05	7	13	20	40	7	12	0	23	54	15

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	30	16	11	9	2	0	63	20	537
2020	CS-01	57	22	7	6	2	5	1	83	9	83
2020	CS-02	33	34	16	9	6	1	1	68	15	148
2020	CS-03	21	30	22	10	14	3	0	53	25	193
2020	CS-04	23	35	11	18	13	0	0	58	31	88
2020	CS-05	53	29	12	0	0	6	0	88	0	17
2019	CS	21	26	20	18	14	2	0	47	33	414
2019	CS-01	51	24	11	3	8	3	0	78	11	37
2019	CS-02	21	25	16	22	13	3	0	48	36	135
2019	CS-03	11	20	30	20	17	1	0	32	37	148
2019	CS-04	19	34	15	16	16	0	0	53	32	74
2019	CS-05	36	50	7	0	7	0	0	86	7	14
2018	CS	9	21	18	20	28	3	0	31	50	300
2018	CS-02	6	16	21	19	31	5	1	24	54	99
2018	CS-03	10	21	17	20	29	2	0	32	51	123
2018	CS-04	10	31	17	19	21	2	0	41	41	52
2017	CS	9	18	19	21	31	2	0	28	53	388
2017	CS-01	20	20	0	30	30	0	0	40	60	10
2017	CS-02	10	20	20	21	27	3	0	31	49	150
2017	CS-03	6	17	20	22	33	1	0	24	56	150
2017	CS-04	10	15	18	17	40	0	0	25	57	60
2017	CS-05	27	27	9	18	18	0	0	54	36	11
2014	CS	13	26	20	17	20	4	0	40	39	534
2014	CS-01	26	11	11	15	22	15	0	43	43	27
2014	CS-02	14	34	18	13	16	5	0	50	30	209
2014	CS-03	12	20	24	17	25	4	0	33	43	191
2014	CS-04	9	26	15	25	23	1	1	36	49	80
2014	CS-05	0	13	40	27	19	0	0	13	46	15

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	24	29	19	12	10	6	0	56	24	536
2020	CS-01	49	22	11	7	5	5	1	76	13	83
2020	CS-02	29	28	20	9	7	7	1	61	17	149
2020	CS-03	16	26	23	15	14	6	0	45	31	192
2020	CS-04	9	40	17	17	16	0	0	49	33	87
2020	CS-05	18	59	18	0	0	6	0	81	0	17
2019	CS	14	22	25	18	17	4	0	38	36	412
2019	CS-01	38	24	19	8	5	5	0	66	14	37
2019	CS-02	16	21	27	14	16	6	1	39	32	134
2019	CS-03	8	19	27	22	20	5	0	29	44	147
2019	CS-04	9	28	18	23	22	0	0	38	45	74
2019	CS-05	21	21	43	7	7	0	0	43	14	14
2018	CS	6	14	22	22	32	4	0	21	56	301
2018	CS-02	4	13	25	19	30	8	0	19	54	99
2018	CS-03	6	14	22	22	34	2	0	21	57	124
2018	CS-04	10	17	15	29	29	0	0	27	58	52
2017	CS	7	13	19	24	33	4	0	21	60	388
2017	CS-01	20	10	0	30	40	0	0	30	70	10
2017	CS-02	6	17	19	24	27	7	0	25	55	150
2017	CS-03	6	11	21	23	36	3	0	17	61	150
2017	CS-04	7	8	17	25	43	0	0	15	68	60
2017	CS-05	18	27	18	18	9	9	0	50	30	11
2014	CS	9	20	22	19	23	8	0	32	45	534
2014	CS-01	30	7	15	7	22	19	0	45	36	27
2014	CS-02	10	27	25	12	15	11	0	41	31	209
2014	CS-03	7	15	22	22	28	5	0	23	53	191
2014	CS-04	8	20	11	28	31	1	1	28	60	80
2014	CS-05	0	7	34	27	26	7	0	7	57	15

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	31	16	11	12	4	0	60	24	538
2020	CS-01	54	17	13	6	6	4	0	74	13	83
2020	CS-02	29	31	15	11	9	5	0	63	21	149
2020	CS-03	17	34	18	11	17	3	0	52	29	193
2020	CS-04	17	36	17	15	14	1	0	54	29	88
2020	CS-05	35	53	6	6	0	0	0	88	6	17
2019	CS	14	26	21	15	19	3	0	42	36	414
2019	CS-01	35	27	19	8	5	5	0	66	14	37
2019	CS-02	16	23	24	16	18	3	1	41	35	135
2019	CS-03	9	22	25	16	24	3	0	32	42	148
2019	CS-04	8	38	12	19	20	3	0	47	40	74
2019	CS-05	36	21	29	14	0	0	0	57	14	14
2018	CS	6	19	18	24	30	4	0	26	55	301
2018	CS-02	6	14	19	23	31	6	0	22	58	99
2018	CS-03	4	19	23	22	30	3	0	23	53	124
2018	CS-04	8	27	10	35	21	0	0	35	56	52
2017	CS	8	20	17	24	29	3	0	29	54	388
2017	CS-01	20	20	0	30	30	0	0	40	60	10
2017	CS-02	10	19	17	23	28	4	0	30	53	150
2017	CS-03	7	17	19	27	29	3	0	24	57	150
2017	CS-04	3	25	18	22	32	0	0	28	53	60
2017	CS-05	27	36	18	18	0	0	0	64	18	11
2014	CS	11	26	17	19	24	3	0	38	44	533
2014	CS-01	22	19	15	15	15	15	0	48	35	27
2014	CS-02	13	33	18	15	17	3	0	48	33	209
2014	CS-03	10	19	21	18	29	2	0	30	48	190
2014	CS-04	4	26	14	25	29	1	1	31	55	80
2014	CS-05	7	7	7	40	39	0	0	13	80	15

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	27	10	2	1	6	2	86	3	535
2020	CS-01	65	27	2	0	4	2	0	94	4	83
2020	CS-02	54	30	9	1	1	5	1	89	1	148
2020	CS-03	49	25	11	3	1	8	3	83	5	193
2020	CS-04	45	28	18	2	0	3	2	78	2	88
2020	CS-05	63	25	6	0	0	6	0	93	0	16
2019	CS	51	25	10	2	1	9	1	85	3	415
2019	CS-01	62	11	8	5	3	11	0	82	9	37
2019	CS-02	52	26	9	1	1	10	1	88	3	135
2019	CS-03	46	27	11	3	1	12	1	84	4	148
2019	CS-04	57	26	14	1	0	1	1	85	1	74
2019	CS-05	53	33	0	7	0	0	7	93	7	15

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	41	17	8	4	1	0	70	12	537
2020	CS-01	49	34	11	5	1	0	0	83	6	83
2020	CS-02	30	44	15	5	4	1	1	76	9	149
2020	CS-03	22	39	22	10	5	2	0	62	15	193
2020	CS-04	19	45	17	11	7	0	0	65	18	88
2020	CS-05	41	41	6	6	0	6	0	88	6	17
2019	CS	16	40	23	14	5	2	0	57	19	412
2019	CS-01	36	42	17	0	3	3	0	80	3	36
2019	CS-02	16	45	20	11	4	3	0	63	16	134
2019	CS-03	12	35	29	16	6	1	1	48	23	147
2019	CS-04	12	43	18	23	4	0	0	55	27	74
2019	CS-05	27	33	27	7	7	0	0	60	13	15
2018	CS	9	35	29	17	9	2	0	44	27	301
2018	CS-02	6	35	27	16	13	2	0	42	30	99
2018	CS-03	14	30	30	15	10	2	0	45	25	123
2018	CS-04	2	44	31	21	2	0	0	46	23	52
2017	CS	13	32	23	19	11	1	0	46	30	388
2017	CS-01	50	20	10	0	20	0	0	70	20	10
2017	CS-02	16	29	27	17	9	1	0	45	27	150
2017	CS-03	10	37	21	22	9	1	0	47	31	150
2017	CS-04	3	35	23	22	17	0	0	38	38	60
2017	CS-05	45	27	9	9	9	0	0	73	18	11
2014	CS	19	41	20	10	9	1	0	61	19	534
2014	CS-01	26	41	19	7	4	4	0	69	12	27
2014	CS-02	21	44	20	7	8	1	0	66	15	209
2014	CS-03	16	41	22	10	11	0	0	57	21	191
2014	CS-04	20	34	19	14	12	0	1	55	26	80
2014	CS-05	7	54	19	13	7	0	0	61	20	15

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	18	29	20	17	13	2	0	49	30	538
2020	CS-01	42	25	16	8	5	2	1	70	14	83
2020	CS-02	23	27	26	13	7	4	1	52	20	149
2020	CS-03	11	31	22	17	18	2	0	42	35	193
2020	CS-04	7	32	13	30	19	0	0	39	49	88
2020	CS-05	6	47	18	18	6	6	0	56	25	17
2019	CS	10	21	28	25	12	4	0	32	39	410
2019	CS-01	36	17	22	6	8	11	0	59	16	36
2019	CS-02	8	24	34	18	9	8	0	34	29	133
2019	CS-03	7	18	25	35	13	2	0	26	49	147
2019	CS-04	7	18	30	29	16	0	0	25	45	73
2019	CS-05	7	40	20	13	20	0	0	47	33	15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	34	16	6	6	3	2	71	12	536
2020	CS-01	52	22	13	1	7	2	2	77	9	83
2020	CS-02	28	42	14	5	5	3	2	74	11	148
2020	CS-03	31	32	17	7	7	3	2	67	15	192
2020	CS-04	23	38	25	9	2	2	1	62	12	88
2020	CS-05	65	24	6	0	0	6	0	94	0	17
2019	CS	25	36	19	9	6	4	1	64	15	411
2019	CS-01	42	22	6	11	6	11	3	74	19	36
2019	CS-02	27	35	17	6	7	7	1	67	14	134
2019	CS-03	20	35	24	11	7	0	1	57	19	147
2019	CS-04	24	43	20	8	3	1	0	68	11	74
2019	CS-05	29	43	29	0	0	0	0	71	0	14
2018	CS	20	39	22	9	5	3	2	62	15	302
2018	CS-02	22	30	27	10	6	5	1	55	17	101
2018	CS-03	19	40	24	10	5	2	1	61	15	122
2018	CS-04	17	60	12	4	2	2	4	82	6	52
2017	CS	25	40	16	7	9	3	1	68	16	388
2017	CS-01	50	30	10	0	10	0	0	80	10	10
2017	CS-02	21	43	16	8	7	5	1	67	16	150
2017	CS-03	21	39	19	6	11	3	1	62	18	150
2017	CS-04	35	43	10	7	5	0	0	78	12	60
2017	CS-05	73	18	9	0	0	0	0	91	0	11
2014	CS	28	37	14	10	6	4	1	69	16	534
2014	CS-01	30	37	11	11	7	4	0	69	19	27
2014	CS-02	29	38	12	11	5	4	1	71	16	209
2014	CS-03	22	39	17	8	7	5	2	66	16	191
2014	CS-04	34	37	11	13	4	0	1	72	17	80
2014	CS-05	34	27	27	12	0	0	0	61	12	15

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	34	17	6	5	3	1	71	11	539
2020	CS-01	54	24	12	5	1	4	0	81	6	83
2020	CS-02	35	35	19	2	4	3	1	74	6	150
2020	CS-03	30	36	19	6	6	3	0	68	13	193
2020	CS-04	25	36	20	13	5	1	0	62	17	88
2020	CS-05	59	35	6	0	0	0	0	94	0	17
2019	CS	24	35	25	8	6	2	0	61	14	411
2019	CS-01	42	36	17	0	3	3	0	80	3	36
2019	CS-02	24	32	24	7	7	5	1	60	15	134
2019	CS-03	17	33	34	10	6	1	0	50	16	147
2019	CS-04	23	47	15	8	5	0	1	71	14	73
2019	CS-05	40	47	13	0	0	0	0	87	0	15
2018	CS	16	37	29	11	5	2	0	54	16	303
2018	CS-02	17	31	28	16	6	3	0	49	22	101
2018	CS-03	19	32	35	8	5	2	0	51	13	123
2018	CS-04	9	57	23	6	6	0	0	66	11	53

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	21	21	9	10	12	2	54	22	536
2020	CS-01	54	17	13	2	6	7	0	77	9	83
2020	CS-02	26	21	21	9	9	12	2	55	21	149
2020	CS-03	20	23	19	12	13	12	2	50	28	192
2020	CS-04	15	17	33	10	8	14	2	38	22	87
2020	CS-05	29	41	12	6	6	6	0	75	13	17
2019	CS	17	21	24	12	12	10	2	44	28	411
2019	CS-01	39	22	6	6	11	11	6	73	20	36
2019	CS-02	16	22	21	6	18	14	3	46	29	135
2019	CS-03	10	21	29	19	12	8	0	34	35	145
2019	CS-04	15	19	32	15	5	8	5	39	23	74
2019	CS-05	47	33	13	0	7	0	0	80	7	15
2018	CS	9	22	25	15	16	10	2	36	35	302
2018	CS-02	8	21	22	17	19	11	2	33	41	100
2018	CS-03	10	19	28	15	19	7	2	32	37	122
2018	CS-04	9	28	26	17	6	9	4	43	26	53
2017	CS	11	17	24	15	19	12	3	33	40	388
2017	CS-01	40	10	10	0	30	10	0	56	33	10
2017	CS-02	7	17	24	15	20	14	3	29	42	150
2017	CS-03	9	16	25	17	19	13	1	29	42	150
2017	CS-04	20	18	23	15	12	8	3	43	30	60
2017	CS-05	18	18	36	0	9	0	18	44	11	11
2014	CS	12	17	23	16	16	14	2	35	38	534
2014	CS-01	11	15	19	7	22	22	4	35	40	27
2014	CS-02	11	16	24	14	12	21	2	35	34	209
2014	CS-03	10	19	25	15	18	10	2	34	38	191
2014	CS-04	20	16	13	21	20	6	4	40	46	80
2014	CS-05	20	13	27	27	6	0	7	36	35	15

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	33	16	10	10	2	0	63	21	539
2020	CS-01	57	25	5	5	6	1	1	84	11	83
2020	CS-02	28	29	17	11	13	3	0	58	25	150
2020	CS-03	21	34	20	13	10	3	0	56	23	193
2020	CS-04	17	43	18	10	9	2	0	62	20	88
2020	CS-05	35	53	0	0	6	6	0	94	6	17
2019	CS	18	28	19	17	16	2	0	47	33	411
2019	CS-01	37	20	14	11	11	6	0	61	24	35
2019	CS-02	16	27	19	16	19	4	0	44	36	134
2019	CS-03	11	27	23	21	16	1	0	39	38	148
2019	CS-04	21	37	16	12	14	0	0	58	26	73
2019	CS-05	47	20	27	7	0	0	0	67	7	15
2018	CS	8	20	22	20	27	3	0	29	48	303
2018	CS-02	8	14	20	18	37	2	1	23	57	100
2018	CS-03	7	20	21	24	24	3	0	28	50	123
2018	CS-04	9	32	28	15	15	0	0	42	30	53
2017	CS	8	21	19	25	26	1	1	29	52	388
2017	CS-01	30	0	0	20	50	0	0	30	70	10
2017	CS-02	7	22	22	19	28	1	1	29	48	150
2017	CS-03	7	17	19	30	26	1	0	24	57	150
2017	CS-04	7	32	17	27	17	0	2	39	44	60
2017	CS-05	18	27	18	36	0	0	0	45	36	11
2014	CS	15	24	21	20	17	2	0	40	38	534
2014	CS-01	15	30	19	15	22	0	0	44	37	27
2014	CS-02	17	26	20	18	15	3	0	45	35	209
2014	CS-03	14	22	24	17	21	3	0	37	39	191
2014	CS-04	15	24	21	24	15	0	1	39	39	80
2014	CS-05	7	7	27	54	6	0	0	13	60	15

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	26	16	10	19	2	1	53	30	537
2020	CS-01	58	22	7	4	7	1	1	81	11	83
2020	CS-02	19	23	19	10	25	3	0	44	36	149
2020	CS-03	17	28	17	17	19	2	1	46	37	192
2020	CS-04	20	35	16	5	22	0	2	57	27	88
2020	CS-05	53	18	12	6	6	6	0	75	13	17
2019	CS	16	22	17	16	25	1	2	40	43	413
2019	CS-01	37	23	11	6	14	6	3	66	22	35
2019	CS-02	12	19	20	16	30	2	1	32	48	135
2019	CS-03	13	22	17	20	28	0	1	35	48	148
2019	CS-04	16	26	18	16	20	1	3	44	38	74
2019	CS-05	40	40	7	13	0	0	0	80	13	15
2018	CS	9	15	15	19	40	2	1	24	60	304
2018	CS-02	4	11	13	19	51	2	0	15	72	101
2018	CS-03	8	15	18	20	37	2	1	23	58	123
2018	CS-04	15	21	21	15	25	0	4	37	41	53
2017	CS	8	15	14	20	40	2	2	23	62	388
2017	CS-01	20	0	20	0	60	0	0	20	60	10
2017	CS-02	3	9	13	23	49	3	1	13	74	150
2017	CS-03	7	19	13	21	37	1	2	26	60	150
2017	CS-04	13	20	17	17	27	3	3	36	46	60
2017	CS-05	45	27	18	0	9	0	0	73	9	11
2014	CS	12	19	17	17	29	4	2	33	49	534
2014	CS-01	7	22	26	7	33	0	4	31	42	27
2014	CS-02	8	18	18	19	29	8	0	29	52	209
2014	CS-03	15	20	13	17	32	2	2	36	51	191
2014	CS-04	20	19	19	13	26	1	3	40	40	80
2014	CS-05	7	34	27	19	7	0	7	43	28	15

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	22	13	6	3	1	3	78	9	538
2020	CS-01	67	11	12	4	2	2	1	81	6	83
2020	CS-02	51	23	10	4	5	2	5	80	9	149
2020	CS-03	47	24	12	9	3	0	5	74	13	193
2020	CS-04	57	24	16	3	0	0	0	81	3	88
2020	CS-05	59	6	35	0	0	0	0	65	0	17
2019	CS	49	26	13	4	4	0	4	78	9	411
2019	CS-01	72	11	8	3	3	0	3	86	6	36
2019	CS-02	46	29	8	5	8	0	5	79	13	133
2019	CS-03	44	27	17	4	3	0	4	74	8	147
2019	CS-04	51	24	18	3	1	1	1	78	4	74
2019	CS-05	33	40	13	7	0	0	7	79	7	15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	26	14	7	5	1	3	74	12	539
2020	CS-01	52	24	11	4	6	1	2	79	10	83
2020	CS-02	38	29	13	6	7	1	5	72	14	150
2020	CS-03	42	26	15	10	4	1	3	71	14	193
2020	CS-04	52	23	14	5	5	0	2	77	9	88
2020	CS-05	71	29	0	0	0	0	0	100	0	17
2019	CS	42	27	15	8	5	1	3	71	13	411
2019	CS-01	50	28	3	6	8	3	3	82	15	36
2019	CS-02	34	30	18	8	7	1	3	66	15	135
2019	CS-03	38	31	16	9	3	1	3	71	13	147
2019	CS-04	51	17	21	4	3	3	1	71	7	72
2019	CS-05	87	7	0	0	0	0	7	100	0	15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	72	7	6	3	4	4	3	86	7	534
2020	CS-01	82	5	2	2	2	4	2	92	5	82
2020	CS-02	68	7	7	1	5	7	5	85	6	149
2020	CS-03	70	7	7	7	3	3	3	82	11	191
2020	CS-04	75	9	5	2	3	5	1	89	6	87
2020	CS-05	94	0	6	0	0	0	0	94	0	17
2019	CS	65	10	6	3	4	8	4	86	8	411
2019	CS-01	81	8	6	0	3	0	3	91	3	36
2019	CS-02	55	14	7	4	6	10	4	80	11	135
2019	CS-03	63	10	6	4	3	8	5	84	9	147
2019	CS-04	74	7	3	1	3	11	1	92	5	73
2019	CS-05	86	0	0	0	0	0	14	100	0	14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	12	3	1	2	2	8	93	4	538
2020	CS-01	80	10	0	1	2	2	5	96	4	83
2020	CS-02	62	15	5	1	4	5	9	89	5	150
2020	CS-03	71	12	4	2	2	1	9	92	3	192
2020	CS-04	84	10	1	0	0	0	5	99	0	88
2020	CS-05	71	12	0	6	0	0	12	93	7	17
2019	CS	72	9	3	2	1	3	9	92	4	411
2019	CS-01	78	6	6	0	3	6	3	91	3	36
2019	CS-02	67	12	2	3	2	2	11	91	6	135
2019	CS-03	71	9	5	4	1	3	7	89	5	147
2019	CS-04	77	7	3	0	0	7	7	97	0	73
2019	CS-05	86	0	0	0	0	0	14	100	0	14

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	38	20	6	6	3	0	68	12	537
2020	CS-01	44	29	17	1	5	2	1	76	6	82
2020	CS-02	27	36	22	5	5	5	1	66	11	150
2020	CS-03	24	35	22	8	8	3	0	61	16	192
2020	CS-04	19	55	15	6	5	1	0	75	10	88
2020	CS-05	29	59	6	0	0	6	0	94	0	17
2019	CS	16	41	22	9	7	4	0	60	17	412
2019	CS-01	25	44	11	3	6	11	0	78	9	36
2019	CS-02	18	41	22	7	7	4	1	61	16	135
2019	CS-03	13	37	28	11	7	3	1	52	19	148
2019	CS-04	13	50	17	13	7	1	0	63	20	72
2019	CS-05	27	53	13	7	0	0	0	80	7	15
2018	CS	7	33	30	14	11	4	0	42	27	304
2018	CS-02	2	33	31	14	14	7	0	37	30	101
2018	CS-03	7	30	33	16	11	2	0	38	28	123
2018	CS-04	13	45	26	6	9	0	0	58	15	53
2017	CS	9	26	29	15	16	6	1	37	32	386
2017	CS-01	30	10	20	0	30	10	0	45	33	10
2017	CS-02	7	25	31	14	15	7	1	35	32	150
2017	CS-03	9	23	30	15	17	6	0	34	34	149
2017	CS-04	7	36	27	17	12	0	2	43	29	59
2017	CS-05	36	36	18	9	0	0	0	73	9	11

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	36	12	5	3	3	1	80	8	533
2020	CS-01	61	23	10	2	1	2	0	86	4	82
2020	CS-02	40	38	13	3	3	1	1	80	7	150
2020	CS-03	34	39	12	7	5	3	1	75	12	189
2020	CS-04	34	46	10	3	2	3	0	83	6	87
2020	CS-05	71	29	0	0	0	0	0	100	0	17
2019	CS	31	39	17	6	3	4	0	73	9	409
2019	CS-01	56	25	3	3	6	8	0	88	9	36
2019	CS-02	27	39	22	5	5	3	0	68	9	133
2019	CS-03	28	39	16	8	4	5	1	71	12	145
2019	CS-04	31	47	14	7	0	1	0	79	7	74
2019	CS-05	40	40	20	0	0	0	0	80	0	15
2018	CS	24	43	18	8	5	2	1	69	13	303
2018	CS-02	22	40	19	10	7	2	1	63	17	101
2018	CS-03	22	44	19	8	4	2	1	68	13	122
2018	CS-04	30	45	15	4	2	0	4	78	6	53
2017	CS	24	44	18	7	5	2	0	70	12	388
2017	CS-01	40	30	10	10	10	0	0	70	20	10
2017	CS-02	19	41	23	7	7	3	0	62	14	150
2017	CS-03	24	45	19	5	3	3	0	71	9	150
2017	CS-04	28	55	7	7	3	0	0	83	10	60
2017	CS-05	64	27	0	9	0	0	0	91	9	11
2014	CS	37	36	15	6	3	3	1	76	9	533
2014	CS-01	33	33	22	4	4	4	0	69	8	27
2014	CS-02	37	38	13	4	4	2	0	78	8	208
2014	CS-03	35	33	17	7	3	4	1	71	10	191
2014	CS-04	45	31	13	6	1	1	3	79	8	80
2014	CS-05	20	54	13	7	0	6	0	79	7	15

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	31	15	3	3	5	1	78	6	536
2020	CS-01	60	17	16	1	1	4	1	81	3	82
2020	CS-02	43	32	13	4	3	4	0	78	8	149
2020	CS-03	35	36	16	3	3	6	2	77	7	193
2020	CS-04	37	37	17	1	2	6	0	78	4	87
2020	CS-05	76	12	6	6	0	0	0	88	6	17
2019	CS	35	36	18	3	2	6	1	76	5	412
2019	CS-01	67	14	8	6	0	6	0	85	6	36
2019	CS-02	30	38	18	3	3	7	1	74	6	135
2019	CS-03	31	40	18	3	3	6	0	75	6	147
2019	CS-04	36	36	21	1	1	3	3	75	3	73
2019	CS-05	47	33	20	0	0	0	0	80	0	15
2018	CS	25	38	23	4	5	4	1	66	9	304
2018	CS-02	20	39	26	4	8	4	0	61	12	101
2018	CS-03	28	38	23	2	4	3	1	69	7	123
2018	CS-04	26	38	19	8	2	4	4	69	10	53
2017	CS	24	33	24	6	4	6	1	62	11	388
2017	CS-01	50	0	20	10	10	0	10	56	22	10
2017	CS-02	19	33	26	9	5	9	0	57	15	150
2017	CS-03	26	34	26	5	3	6	1	64	8	150
2017	CS-04	27	37	22	3	3	3	5	69	7	60
2017	CS-05	54	18	18	0	0	9	0	80	0	11
2014	CS	36	31	18	4	4	6	1	72	8	534
2014	CS-01	37	30	26	0	0	7	0	72	0	27
2014	CS-02	38	30	19	3	5	4	0	72	8	209
2014	CS-03	33	30	19	4	5	8	1	69	9	191
2014	CS-04	45	29	14	4	4	4	1	78	8	80
2014	CS-05	7	61	13	13	0	6	0	71	14	15

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	31	17	3	2	6	1	76	5	537
2020	CS-01	54	16	16	1	1	9	2	79	3	81
2020	CS-02	38	33	16	2	3	7	1	78	5	150
2020	CS-03	35	34	18	4	2	7	1	75	6	193
2020	CS-04	33	36	19	5	0	5	2	74	5	88
2020	CS-05	59	35	6	0	0	0	0	94	0	17

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	29	12	4	4	5	3	79	9	535
2020	CS-01	60	20	7	2	1	7	2	88	4	82
2020	CS-02	37	32	14	4	6	5	2	74	11	148
2020	CS-03	40	29	14	6	3	5	3	75	10	192
2020	CS-04	42	35	10	3	2	5	2	83	6	88
2020	CS-05	71	24	0	0	0	6	0	100	0	17

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	29	10	5	3	1	0	82	8	538
2020	CS-01	73	20	4	1	1	0	0	94	2	83
2020	CS-02	52	28	13	3	3	1	0	80	7	149
2020	CS-03	46	32	11	7	3	1	0	78	10	193
2020	CS-04	49	35	8	5	3	0	0	84	8	88
2020	CS-05	65	24	0	6	0	6	0	94	6	17
2019	CS	38	39	12	6	4	1	0	78	11	410
2019	CS-01	71	17	3	3	6	0	0	89	9	35
2019	CS-02	33	38	13	5	8	2	0	73	14	134
2019	CS-03	29	48	14	7	2	1	0	77	10	147
2019	CS-04	47	38	7	7	1	0	0	85	8	73
2019	CS-05	53	27	13	7	0	0	0	80	7	15
2018	CS	22	42	20	10	5	1	0	65	15	301
2018	CS-02	20	37	23	10	8	2	0	58	18	100
2018	CS-03	21	45	18	12	4	1	0	66	16	121
2018	CS-04	30	43	19	6	2	0	0	74	8	53
2017	CS	27	39	18	8	7	1	0	66	15	388
2017	CS-01	60	10	20	0	10	0	0	70	10	10
2017	CS-02	21	42	21	9	7	1	0	64	16	150
2017	CS-03	26	39	18	9	7	1	0	66	16	150
2017	CS-04	32	45	10	5	8	0	0	77	13	60
2017	CS-05	73	9	0	18	0	0	0	82	18	11
2014	CS	39	38	12	6	5	0	0	77	11	534
2014	CS-01	41	33	15	4	7	0	0	74	11	27
2014	CS-02	38	42	10	5	5	0	0	80	10	209
2014	CS-03	38	35	16	4	7	1	0	74	11	191
2014	CS-04	46	31	9	11	1	0	1	78	13	80
2014	CS-05	34	33	13	20	0	0	0	66	20	15

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	30	14	9	8	0	0	68	17	538
2020	CS-01	57	25	8	5	4	1	0	83	9	83
2020	CS-02	41	29	13	11	6	0	0	70	17	150
2020	CS-03	31	31	16	9	13	0	1	62	22	193
2020	CS-04	26	38	20	8	8	0	0	64	16	87
2020	CS-05	59	24	6	12	0	0	0	82	12	17
2019	CS	22	29	22	13	13	1	0	51	26	412
2019	CS-01	61	11	8	8	8	3	0	74	17	36
2019	CS-02	17	31	22	12	16	2	0	49	28	134
2019	CS-03	16	28	25	17	14	1	0	44	31	148
2019	CS-04	19	36	26	10	10	0	0	55	19	73
2019	CS-05	33	40	13	13	0	0	0	73	13	15
2018	CS	8	23	25	23	20	1	0	31	44	303
2018	CS-02	8	27	21	19	24	1	0	35	43	100
2018	CS-03	8	15	30	26	21	0	0	23	47	123
2018	CS-04	13	30	23	21	13	0	0	43	34	53
2017	CS	11	22	19	20	26	1	0	34	47	387
2017	CS-01	30	10	10	10	40	0	0	40	50	10
2017	CS-02	9	27	22	19	21	1	0	36	41	149
2017	CS-03	11	21	17	21	30	1	0	32	51	150
2017	CS-04	8	22	22	18	30	0	0	30	48	60
2017	CS-05	45	9	18	18	9	0	0	54	27	11
2014	CS	21	30	22	15	10	1	0	52	26	534
2014	CS-01	26	26	26	4	15	4	0	54	19	27
2014	CS-02	23	36	22	9	8	1	0	60	17	209
2014	CS-03	19	27	23	17	13	1	0	46	31	191
2014	CS-04	20	25	15	29	9	0	3	46	38	80
2014	CS-05	20	20	13	34	12	0	0	40	46	15

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	32	14	10	7	1	0	69	17	537
2020	CS-01	57	27	7	7	1	1	0	84	9	83
2020	CS-02	41	32	11	9	7	0	0	73	16	148
2020	CS-03	28	32	18	11	10	1	1	61	21	193
2020	CS-04	30	38	18	7	8	0	0	67	15	88
2020	CS-05	53	29	6	12	0	0	0	82	12	17
2019	CS	21	31	22	13	12	0	0	53	25	412
2019	CS-01	53	19	14	6	8	0	0	72	14	36
2019	CS-02	18	29	24	13	15	1	0	48	28	134
2019	CS-03	14	33	24	17	12	0	0	47	29	147
2019	CS-04	19	43	18	11	9	0	0	62	20	74
2019	CS-05	47	20	20	13	0	0	0	67	13	15
2018	CS	8	28	22	22	19	1	0	36	41	302
2018	CS-02	7	27	19	23	22	2	0	35	46	100
2018	CS-03	7	25	30	21	16	1	0	32	38	122
2018	CS-04	15	32	17	23	13	0	0	47	36	53
2017	CS	11	26	20	20	24	0	0	37	43	388
2017	CS-01	40	0	10	10	40	0	0	40	50	10
2017	CS-02	9	31	20	21	20	0	0	39	41	150
2017	CS-03	11	20	23	20	25	1	0	32	45	150
2017	CS-04	5	33	13	18	30	0	0	38	48	60
2017	CS-05	45	27	0	18	9	0	0	73	27	11
2014	CS	20	32	22	16	10	0	0	52	26	534
2014	CS-01	26	30	26	4	15	0	0	56	19	27
2014	CS-02	22	36	21	13	7	0	0	59	20	209
2014	CS-03	18	29	24	17	12	0	0	47	29	191
2014	CS-04	18	32	15	24	9	0	3	51	33	80
2014	CS-05	13	27	20	27	12	0	0	40	39	15

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	26	17	9	7	2	0	66	17	538
2020	CS-01	49	23	16	8	1	2	0	74	10	83
2020	CS-02	40	24	16	10	9	1	0	65	19	149
2020	CS-03	32	28	20	8	8	3	0	62	17	193
2020	CS-04	34	30	16	9	8	2	1	66	18	88
2020	CS-05	65	24	0	6	6	0	0	88	12	17
2019	CS	26	28	21	11	10	3	0	56	22	414
2019	CS-01	42	25	19	8	6	0	0	67	14	36
2019	CS-02	24	28	16	13	14	4	1	55	29	135
2019	CS-03	20	26	29	12	9	3	0	48	22	148
2019	CS-04	28	34	18	9	8	3	0	64	18	74
2019	CS-05	53	33	0	7	7	0	0	87	13	15
2018	CS	12	22	28	20	17	2	0	34	38	304
2018	CS-02	7	22	24	22	21	4	1	30	45	101
2018	CS-03	12	24	28	20	15	1	0	36	35	123
2018	CS-04	17	15	36	17	15	0	0	32	32	53
2017	CS	14	23	19	17	23	4	0	38	42	385
2017	CS-01	20	10	10	20	40	0	0	30	60	10
2017	CS-02	11	24	18	17	27	3	0	36	45	148
2017	CS-03	15	23	19	19	18	6	0	40	40	150
2017	CS-04	12	25	19	12	31	0	2	38	43	59
2017	CS-05	36	36	18	0	9	0	0	73	9	11
2014	CS	21	25	22	14	13	5	1	49	28	534
2014	CS-01	19	15	22	7	19	19	0	41	32	27
2014	CS-02	24	29	20	14	9	4	0	56	23	209
2014	CS-03	19	27	22	11	16	5	0	48	29	191
2014	CS-04	20	19	24	20	14	1	3	40	35	80
2014	CS-05	20	13	13	27	12	7	7	39	45	15

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CS	21	43	37	538
2020	CS-01	20	52	28	83
2020	CS-02	22	39	39	149
2020	CS-03	18	44	39	193
2020	CS-04	24	38	39	88
2020	CS-05	35	53	12	17
2019	CS	23	32	45	413
2019	CS-01	14	33	53	36
2019	CS-02	28	27	44	135
2019	CS-03	21	26	53	148
2019	CS-04	25	41	34	73
2019	CS-05	13	80	7	15
2018	CS	33	27	40	305
2018	CS-02	35	26	38	102
2018	CS-03	30	28	42	124
2018	CS-04	40	21	38	52
2017	CS	36	25	39	388
2017	CS-01	60	20	20	10
2017	CS-02	33	24	43	150
2017	CS-03	31	26	43	150
2017	CS-04	55	27	18	60
2017	CS-05	36	36	27	11
2014	CS	28	32	40	534
2014	CS-01	30	26	44	27
2014	CS-02	25	36	38	209
2014	CS-03	28	33	39	191
2014	CS-04	36	21	43	80
2014	CS-05	20	20	60	15

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	CS	27	23	38	4	4	4	112
2020	CS-02	24	24	36	6	6	3	33
2020	CS-03	29	15	44	6	0	6	34
2020	CS-04	33	19	43	0	0	5	21
2019	CS	23	25	41	4	2	4	92
2019	CS-02	16	24	49	5	0	5	37
2019	CS-03	23	23	43	3	0	7	30
2019	CS-04	41	35	18	0	6	0	17
2018	CS	23	9	63	3	0	2	100
2018	CS-02	17	8	67	6	0	3	36
2018	CS-03	25	8	64	3	0	0	36
2017	CS	15	13	59	6	1	6	139
2017	CS-02	12	12	61	4	0	10	49
2017	CS-03	15	15	63	2	0	4	46
2017	CS-04	18	12	52	12	3	3	33
2014	CS	9	30	48	9	9999	5	149
2014	CS-02	6	38	45	6	9999	6	53
2014	CS-03	9	26	51	11	9999	2	53
2014	CS-04	10	35	42	7	9999	7	29

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	539
2020	CS-02	12	88	150
2020	CS-03	11	89	193
2020	CS-04	10	90	88
2019	CS	10	90	412
2019	CS-02	15	85	133
2019	CS-03	9	91	148
2019	CS-05	0	100	15
2018	CS	15	85	304
2018	CS-02	21	79	102
2018	CS-03	14	86	122
2018	CS-04	11	89	53

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	62	38	53
2020	CS-03	59	41	22
2019	CS	66	34	41
2019	CS-02	65	35	20
2018	CS	58	42	45
2018	CS-02	52	48	21

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	53	47	53
2020	CS-02	72	28	18
2020	CS-03	50	50	22
2019	CS	46	54	41
2019	CS-02	50	50	20
2019	CS-03	50	50	14
2018	CS	56	44	45
2018	CS-02	62	38	21

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	13	87	53
2018	CS	18	82	45
2018	CS-03	29	71	17

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	CS	100	53
2020	CS-02	100	18
2020	CS-03	100	22
2019	CS	100	41
2019	CS-02	100	20
2019	CS-03	100	14

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	40	60	53
2020	CS-02	44	56	18
2020	CS-03	41	59	22
2019	CS	53	48	40
2019	CS-02	58	42	19
2019	CS-03	57	43	14
2018	CS	41	59	46
2018	CS-02	33	67	21

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	42	58	53
2020	CS-02	44	56	18
2020	CS-03	50	50	22
2019	CS	43	58	40
2019	CS-02	42	58	19
2019	CS-03	57	43	14
2018	CS	46	54	46
2018	CS-02	52	48	21

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	51	49	53
2020	CS-02	56	44	18
2020	CS-03	50	50	22
2019	CS	45	55	40
2019	CS-02	53	47	19
2019	CS-03	57	43	14
2018	CS	48	52	46
2018	CS-02	57	43	21

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	38	62	53
2020	CS-02	39	61	18
2020	CS-03	36	64	22
2019	CS	33	68	40
2019	CS-02	37	63	19
2018	CS	37	63	46
2018	CS-02	48	52	21

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	36	64	53
2020	CS-02	39	61	18
2020	CS-03	41	59	22
2019	CS	28	73	40
2019	CS-02	32	68	19
2019	CS-03	36	64	14
2018	CS	33	67	46
2018	CS-02	48	52	21

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	55	45	53
2020	CS-02	50	50	18
2020	CS-03	41	59	22
2019	CS	55	45	40
2019	CS-02	53	47	19
2019	CS-03	57	43	14
2018	CS	41	59	46
2018	CS-02	43	57	21

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	30	70	53
2020	CS-02	28	72	18
2020	CS-03	27	73	22
2019	CS	28	73	40
2019	CS-02	37	63	19
2018	CS	22	78	46
2018	CS-02	24	76	21

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	47	53	53
2020	CS-02	44	56	18
2020	CS-03	50	50	22
2019	CS	43	58	40
2019	CS-02	37	63	19
2019	CS-03	64	36	14
2018	CS	43	57	46
2018	CS-02	38	62	21

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	26	74	53
2020	CS-02	28	72	18
2020	CS-03	32	68	22
2019	CS	35	65	40
2019	CS-02	42	58	19
2018	CS	24	76	46
2018	CS-03	41	59	17

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	11	89	46

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	57	43	53
2020	CS-02	61	39	18
2020	CS-03	50	50	22
2019	CS	55	45	40
2019	CS-02	53	47	19
2019	CS-03	64	36	14
2018	CS	59	41	46
2018	CS-02	48	52	21

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	19	81	53
2019	CS	30	70	40
2019	CS-02	26	74	19
2019	CS-03	43	57	14
2018	CS	20	80	46
2018	CS-03	29	71	17

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2019	CS	100	40
2019	CS-02	100	19
2019	CS-03	100	14

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	53
2020	CS-02	33	67	18
2018	CS	15	85	46

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	53
2020	CS-03	0	100	22

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	CS	100	40
2019	CS-02	100	19
2019	CS-03	100	14
2018	CS	100	46
2018	CS-02	100	21

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	53
2019	CS	20	80	40

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	26	74	53
2020	CS-03	36	64	22
2019	CS	25	75	40
2019	CS-02	32	68	19
2018	CS	30	70	46
2018	CS-02	38	62	21

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	88	40

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	18	83	40
2018	CS	15	85	46
2018	CS-03	29	71	17

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	17	83	46

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	18	83	40
2018	CS	15	85	46

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	24	76	46
2018	CS-03	35	65	17

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	88	40
2018	CS	17	83	46
2018	CS-02	24	76	21

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	13	88	40

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	18	83	40
2019	CS-03	36	64	14

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	40
2019	CS-02	32	68	19
2019	CS-03	43	57	14
2018	CS	33	67	46
2018	CS-02	33	67	21

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	15	85	46
2018	CS-02	24	76	21

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	43	58	40
2019	CS-02	37	63	19
2019	CS-03	50	50	14
2018	CS	43	57	46
2018	CS-02	52	48	21

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	46
2018	CS-02	0	100	21

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	55	45	40
2019	CS-02	53	47	19
2018	CS	57	43	46
2018	CS-02	62	38	21

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	15	85	40
2019	CS-02	26	74	19

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	15	19	4	5	28	7	57	13	538
2020	CS-01	43	12	13	0	1	22	8	79	2	83
2020	CS-02	23	13	19	4	5	28	7	57	13	149
2020	CS-03	17	15	19	3	7	33	7	53	16	193
2020	CS-04	13	16	26	8	5	24	9	42	19	88
2020	CS-05	35	35	18	0	0	12	0	80	0	17
2019	CS	17	17	21	6	6	25	8	51	17	413
2019	CS-01	33	17	0	3	3	33	11	90	10	36
2019	CS-02	20	9	25	6	7	23	10	43	20	135
2019	CS-03	12	17	22	9	5	27	8	45	21	147
2019	CS-04	14	30	23	4	4	19	7	58	11	74
2019	CS-05	20	40	13	0	0	20	7	82	0	15
2018	CS	9	17	29	9	7	24	5	36	22	304
2018	CS-02	7	16	33	7	6	26	5	33	19	100
2018	CS-03	6	12	30	10	8	27	6	28	28	124
2018	CS-04	9	26	30	9	2	19	4	46	15	53
2017	CS	14	11	27	8	11	23	7	36	26	386
2017	CS-01	40	0	10	0	10	30	10	67	17	10
2017	CS-02	12	10	26	6	9	28	10	35	24	149
2017	CS-03	11	9	30	10	12	21	7	28	31	149
2017	CS-04	20	17	28	7	10	17	2	45	20	60
2017	CS-05	46	27	9	0	0	9	9	89	0	11
2014	CS	10	15	22	3	8	32	10	43	19	533
2014	CS-01	7	7	26	4	4	37	15	31	15	27
2014	CS-02	7	13	22	1	8	32	17	40	18	208
2014	CS-03	10	16	22	4	10	32	6	42	23	191
2014	CS-04	15	19	24	4	5	31	3	51	13	80
2014	CS-05	7	40	13	20	0	12	7	58	25	15

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	28	18	4	4	11	1	71	9	538
2020	CS-01	57	17	8	0	1	14	2	88	1	83
2020	CS-02	34	31	19	3	3	9	2	72	7	149
2020	CS-03	27	26	20	5	5	14	2	64	12	193
2020	CS-04	24	34	24	9	2	7	0	62	12	88
2020	CS-05	53	47	0	0	0	0	0	100	0	17
2019	CS	29	29	20	7	4	10	1	66	12	414
2019	CS-01	44	22	8	3	3	17	3	83	7	36
2019	CS-02	26	24	26	9	4	10	0	56	15	135
2019	CS-03	23	34	18	7	3	12	2	67	12	148
2019	CS-04	34	35	18	5	4	4	0	72	10	74
2019	CS-05	60	27	7	0	0	7	0	93	0	15
2018	CS	16	30	30	8	6	10	0	51	15	304
2018	CS-02	15	25	37	3	6	14	0	47	10	100
2018	CS-03	14	28	27	14	6	10	0	47	23	124
2018	CS-04	19	42	26	6	2	6	0	64	8	53
2017	CS	19	26	26	9	8	11	1	51	20	387
2017	CS-01	50	0	10	10	10	20	0	63	24	10
2017	CS-02	18	26	27	7	6	15	1	52	15	149
2017	CS-03	14	26	29	11	10	10	1	45	23	150
2017	CS-04	23	32	22	10	7	5	2	59	18	60
2017	CS-05	54	36	0	0	0	9	0	100	0	11
2014	CS	17	26	23	5	6	20	3	55	15	533
2014	CS-01	11	22	33	7	0	19	7	45	10	27
2014	CS-02	17	22	20	3	7	26	4	56	15	208
2014	CS-03	17	27	24	5	9	18	1	54	17	191
2014	CS-04	19	34	23	9	3	11	3	61	13	80
2014	CS-05	7	34	34	13	0	12	0	46	15	15

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	7	93	538
2020	CS-02	9	91	149
2020	CS-03	7	93	193
2020	CS-04	7	93	88
2019	CS	8	92	414
2019	CS-02	11	89	135
2019	CS-03	9	91	148
2018	CS	11	89	305
2018	CS-02	16	84	101
2018	CS-03	9	91	124
2018	CS-04	9	91	53

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	23	77	39
2020	CS-02	36	64	14
2019	CS	27	73	33
2018	CS	26	74	34
2018	CS-02	38	63	16

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	67	33	39
2020	CS-02	50	50	14
2019	CS	61	39	33
2019	CS-02	60	40	15
2019	CS-03	62	38	13
2018	CS	79	21	34
2018	CS-02	69	31	16

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	13	87	39
2020	CS-03	0	100	14
2019	CS	18	82	33
2019	CS-03	0	100	13

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	21	79	39

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	44	56	39
2020	CS-02	36	64	14
2020	CS-03	43	57	14
2019	CS	33	67	33
2019	CS-02	33	67	15
2019	CS-03	38	62	13
2018	CS	36	64	33
2018	CS-02	40	60	15

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	39
2019	CS	33	67	33
2019	CS-02	47	53	15
2018	CS	30	70	33
2018	CS-02	40	60	15

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	31	69	39
2020	CS-02	43	57	14
2019	CS	27	73	33
2018	CS	30	70	33
2018	CS-02	40	60	15

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	39
2019	CS	21	79	33

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	33	67	39
2020	CS-02	43	57	14
2019	CS	21	79	33
2018	CS	27	73	33

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2020	CS	100	39
2020	CS-02	100	14
2020	CS-03	100	14
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2020	CS	100	39
2020	CS-02	100	14
2020	CS-03	100	14

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	No (%)	Total responses
2020	CS	100	39
2020	CS-02	100	14
2020	CS-03	100	14

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	13	87	39

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13
2018	CS	100	33
2018	CS-02	100	15

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	39

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	CS	100	39
2020	CS-02	100	14
2020	CS-03	100	14
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	21	79	39
2020	CS-02	43	57	14
2019	CS	27	73	33
2019	CS-02	33	67	15
2018	CS	15	85	33

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	28	72	39
2020	CS-02	36	64	14
2019	CS	30	70	33
2019	CS-03	38	62	13
2018	CS	27	73	33

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	21	79	39
2019	CS	15	85	33
2019	CS-02	0	100	15

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13
2018	CS	100	33
2018	CS-02	100	15

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	No (%)	Total responses
2019	CS	100	33
2019	CS-02	100	15
2019	CS-03	100	13
2018	CS	100	33
2018	CS-02	100	15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	54	46	39
2020	CS-02	43	57	14
2020	CS-03	50	50	14
2019	CS	52	48	33
2019	CS-02	53	47	15
2019	CS-03	54	46	13
2018	CS	52	48	33
2018	CS-02	60	40	15

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	32
2018	CS-02	0	100	14

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	32
2018	CS-02	0	100	14

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	32
2018	CS-02	0	100	14

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	32
2018	CS-02	0	100	14

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	41	59	32
2018	CS-02	36	64	14

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	53	47	32
2018	CS-02	43	57	14

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	16	84	32

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	23	15	21	2	3	31	6	59	9	537
2020	CS-01	45	13	11	0	1	27	4	83	2	83
2020	CS-02	26	13	21	1	4	28	7	59	8	149
2020	CS-03	15	15	22	3	4	35	7	51	12	192
2020	CS-04	14	18	26	2	3	31	6	50	9	88
2020	CS-05	41	24	24	0	0	12	0	73	0	17
2019	CS	18	17	23	3	4	27	7	54	11	410
2019	CS-01	44	3	8	0	3	31	11	81	5	36
2019	CS-02	19	13	26	4	6	23	9	47	14	134
2019	CS-03	12	20	22	4	4	32	6	51	13	145
2019	CS-04	14	26	28	3	1	22	7	55	6	74
2019	CS-05	33	27	13	0	0	20	7	82	0	15
2018	CS	11	19	33	3	5	26	2	42	12	303
2018	CS-02	10	19	31	2	11	26	1	40	18	100
2018	CS-03	9	15	39	5	2	27	3	34	10	123
2018	CS-04	9	28	30	4	2	25	2	51	8	53
2017	CS	12	12	31	4	5	29	7	38	13	387
2017	CS-01	50	0	20	0	10	20	0	63	13	10
2017	CS-02	11	12	23	4	7	32	11	41	19	150
2017	CS-03	6	12	42	2	3	30	5	28	7	149
2017	CS-04	20	13	28	7	2	25	5	48	12	60
2017	CS-05	36	18	0	0	9	18	18	86	14	11
2014	CS	11	14	26	2	3	38	7	45	9	532
2014	CS-01	7	7	41	0	4	26	15	25	6	27
2014	CS-02	10	15	25	1	3	39	7	46	8	209
2014	CS-03	10	11	23	3	4	39	9	41	14	189
2014	CS-04	16	11	33	0	3	34	4	44	4	80
2014	CS-05	13	54	13	0	0	19	0	83	0	15

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	27	19	3	3	12	1	72	6	535
2020	CS-01	55	14	13	1	1	13	1	82	3	83
2020	CS-02	36	26	19	1	3	12	2	72	6	148
2020	CS-03	28	29	21	3	3	14	2	68	7	193
2020	CS-04	27	35	24	3	3	7	0	66	8	86
2020	CS-05	47	47	6	0	0	0	0	94	0	17
2019	CS	29	29	21	2	4	13	2	68	7	411
2019	CS-01	58	11	11	0	3	17	0	83	3	36
2019	CS-02	25	26	28	0	5	13	3	61	6	134
2019	CS-03	22	34	18	5	3	16	2	68	10	147
2019	CS-04	30	34	22	4	3	5	1	69	7	73
2019	CS-05	47	40	7	0	0	7	0	93	0	15
2018	CS	18	26	32	6	5	12	0	50	13	302
2018	CS-02	18	21	31	4	9	16	1	47	16	100
2018	CS-03	17	25	37	7	3	11	0	48	11	122
2018	CS-04	15	36	26	8	4	11	0	57	13	53
2017	CS	19	24	29	4	5	17	2	53	11	387
2017	CS-01	50	0	20	0	10	20	0	63	13	10
2017	CS-02	18	26	24	4	7	17	3	56	14	149
2017	CS-03	15	23	39	4	3	15	0	46	8	150
2017	CS-04	25	23	22	7	3	18	2	60	13	60
2017	CS-05	45	27	0	0	9	9	9	89	11	11
2014	CS	20	26	22	3	4	22	2	61	10	533
2014	CS-01	15	26	37	4	4	7	7	48	9	27
2014	CS-02	18	26	22	2	4	26	1	60	9	209
2014	CS-03	19	25	21	5	6	22	2	58	14	190
2014	CS-04	30	28	20	3	1	16	3	71	5	80
2014	CS-05	20	47	7	7	0	19	0	83	8	15

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	12	6	12	6	35	29	0	25	58	17

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	19	15	11	11	0	2	62	22	538
2020	CS-01	49	8	16	13	12	0	1	59	26	83
2020	CS-02	40	19	15	11	11	1	4	62	23	150
2020	CS-03	38	22	16	13	11	0	1	60	24	192
2020	CS-04	45	23	17	7	8	0	0	68	15	88
2020	CS-05	53	35	6	6	0	0	0	88	6	17

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	28	17	10	8	0	1	64	18	536
2020	CS-01	39	33	13	5	11	0	0	71	16	83
2020	CS-02	38	27	13	9	11	1	1	66	21	149
2020	CS-03	36	28	20	11	5	0	1	64	16	191
2020	CS-04	34	25	22	10	9	0	0	59	19	88
2020	CS-05	29	35	18	18	0	0	0	65	18	17
2019	CS	23	29	21	12	12	0	1	54	25	414
2019	CS-01	22	19	28	17	14	0	0	42	31	36
2019	CS-02	21	31	23	11	10	1	2	54	22	135
2019	CS-03	24	33	21	11	11	0	0	57	22	148
2019	CS-04	30	22	18	12	18	0	1	52	30	74
2019	CS-05	7	40	20	27	7	0	0	47	33	15
2018	CS	25	24	25	10	11	1	3	51	23	305
2018	CS-02	23	29	25	6	10	2	6	56	17	101
2018	CS-03	27	23	23	17	8	0	3	51	26	124
2018	CS-04	28	25	25	8	15	0	0	53	23	53
2017	CS	29	27	23	10	8	1	3	58	19	386
2017	CS-01	20	10	30	10	20	0	10	33	33	10
2017	CS-02	28	27	19	11	11	1	3	57	23	149
2017	CS-03	27	29	25	11	5	0	2	58	17	150
2017	CS-04	39	25	17	7	8	0	3	67	16	59
2017	CS-05	36	18	36	0	0	0	9	60	0	11

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	25	29	16	12	0	1	43	29	538
2020	CS-01	37	36	17	6	2	0	1	74	9	83
2020	CS-02	23	29	28	11	9	0	1	52	20	150
2020	CS-03	12	23	32	18	16	0	0	35	34	193
2020	CS-04	5	15	33	30	17	0	0	20	47	87
2020	CS-05	0	24	29	24	24	0	0	24	47	17
2019	CS	18	27	28	15	12	0	0	45	27	413
2019	CS-01	42	14	33	6	6	0	0	56	11	36
2019	CS-02	19	30	28	13	8	1	1	50	21	135
2019	CS-03	16	26	25	17	16	0	0	41	33	147
2019	CS-04	9	32	30	18	11	0	0	42	28	74
2019	CS-05	13	13	20	20	33	0	0	27	53	15
2018	CS	10	24	30	19	15	1	1	34	35	304
2018	CS-02	13	27	30	12	14	2	3	42	27	101
2018	CS-03	9	25	28	24	13	0	1	34	37	123
2018	CS-04	4	19	34	21	23	0	0	23	43	53
2017	CS	12	31	25	18	12	1	1	43	31	387
2017	CS-01	30	20	10	30	10	0	0	50	40	10
2017	CS-02	13	33	24	18	8	1	2	48	27	150
2017	CS-03	12	31	26	17	13	0	1	43	30	149
2017	CS-04	7	30	22	23	17	0	2	37	41	60
2017	CS-05	0	18	36	18	27	0	0	18	46	11

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	29	19	14	11	0	1	56	25	538
2020	CS-01	55	27	12	4	1	0	1	83	5	83
2020	CS-02	32	31	14	9	11	1	2	65	21	150
2020	CS-03	20	32	19	19	10	0	1	53	29	193
2020	CS-04	5	21	33	22	20	0	0	25	41	87
2020	CS-05	18	24	18	24	18	0	0	41	41	17
2019	CS	18	27	28	17	10	0	0	45	27	414
2019	CS-01	42	25	28	0	6	0	0	67	6	36
2019	CS-02	21	29	27	16	5	1	1	51	21	135
2019	CS-03	14	25	27	20	14	0	0	39	34	148
2019	CS-04	11	27	31	19	12	0	0	38	31	74
2019	CS-05	7	27	27	27	13	0	0	33	40	15
2018	CS	9	22	29	21	17	1	2	31	39	301
2018	CS-02	14	23	28	17	12	2	3	39	31	99
2018	CS-03	6	22	34	21	15	0	2	28	37	123
2018	CS-04	4	21	19	27	29	0	0	25	56	52
2017	CS	12	26	24	19	16	1	2	39	36	388
2017	CS-01	50	0	30	0	20	0	0	50	20	10
2017	CS-02	16	33	22	17	8	1	2	51	26	150
2017	CS-03	11	22	27	21	17	0	1	34	39	150
2017	CS-04	3	27	20	20	27	2	2	31	48	60
2017	CS-05	0	9	36	36	18	0	0	9	54	11

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	22	21	19	14	1	1	43	34	537
2020	CS-01	46	22	19	8	4	0	1	68	12	83
2020	CS-02	23	25	19	16	11	3	3	51	29	149
2020	CS-03	16	23	20	23	17	1	1	40	40	192
2020	CS-04	6	17	31	24	23	0	0	23	47	88
2020	CS-05	6	18	35	35	6	0	0	24	41	17
2019	CS	15	22	25	21	17	0	0	37	38	412
2019	CS-01	33	39	14	6	8	0	0	72	14	36
2019	CS-02	16	24	28	16	13	1	1	41	30	135
2019	CS-03	11	19	23	27	20	0	0	30	47	148
2019	CS-04	11	18	27	22	22	0	0	29	44	73
2019	CS-05	7	14	29	50	0	0	0	21	50	14
2018	CS	7	15	25	25	26	1	1	23	52	302
2018	CS-02	9	19	28	22	19	2	1	29	42	100
2018	CS-03	8	14	22	26	29	0	1	22	56	123
2018	CS-04	4	13	25	34	25	0	0	17	58	53
2017	CS	11	15	23	19	28	1	1	27	49	388
2017	CS-01	20	0	10	0	70	0	0	20	70	10
2017	CS-02	14	19	25	17	22	1	2	34	40	150
2017	CS-03	11	15	25	21	27	1	1	26	49	150
2017	CS-04	5	17	13	22	38	3	2	23	63	60
2017	CS-05	0	0	36	27	36	0	0	0	64	11

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	28	15	11	6	1	1	68	17	535
2020	CS-01	72	20	4	2	0	0	1	94	2	83
2020	CS-02	45	30	11	8	3	2	1	77	12	148
2020	CS-03	31	30	19	12	7	0	1	62	19	191
2020	CS-04	19	32	23	16	10	0	0	51	26	88
2020	CS-05	29	12	18	29	12	0	0	41	41	17
2019	CS	43	29	15	5	3	0	5	75	9	412
2019	CS-01	86	11	3	0	0	0	0	97	0	36
2019	CS-02	38	37	12	4	1	1	7	81	6	134
2019	CS-03	37	30	19	7	3	0	4	70	11	147
2019	CS-04	43	27	15	1	8	0	5	74	10	74
2019	CS-05	27	7	47	20	0	0	0	33	20	15
2018	CS	28	30	19	7	5	1	9	65	14	302
2018	CS-02	32	26	17	7	4	1	12	67	13	99
2018	CS-03	27	31	19	6	6	1	9	65	13	124
2018	CS-04	23	36	23	8	6	0	6	62	14	53
2017	CS	35	29	16	5	4	1	9	72	10	388
2017	CS-01	60	10	10	0	0	10	10	87	0	10
2017	CS-02	43	25	13	3	3	2	11	77	8	150
2017	CS-03	37	30	19	2	4	0	9	73	7	150
2017	CS-04	17	43	15	10	7	2	7	65	18	60
2017	CS-05	0	36	18	36	9	0	0	36	45	11

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	26	24	12	9	0	0	55	21	538
2020	CS-01	52	20	16	6	5	0	1	73	11	83
2020	CS-02	30	28	23	10	7	1	1	59	18	149
2020	CS-03	24	26	25	11	13	0	0	50	25	193
2020	CS-04	19	28	31	13	9	0	0	48	22	88
2020	CS-05	18	24	24	35	0	0	0	41	35	17
2019	CS	32	32	22	7	6	0	1	65	13	411
2019	CS-01	56	31	8	3	3	0	0	86	6	36
2019	CS-02	34	34	21	4	4	1	2	70	8	134
2019	CS-03	22	34	26	9	8	0	1	56	18	148
2019	CS-04	42	29	15	8	6	0	0	71	14	72
2019	CS-05	13	20	53	13	0	0	0	33	13	15
2018	CS	21	33	19	11	12	1	2	56	24	304
2018	CS-02	23	36	19	7	9	2	4	63	17	100
2018	CS-03	23	27	19	15	13	1	2	52	28	124
2018	CS-04	17	40	19	13	11	0	0	57	25	53
2017	CS	27	28	24	13	6	0	2	56	20	384
2017	CS-02	28	25	25	13	6	1	3	55	20	149
2017	CS-03	30	27	21	17	5	0	1	57	22	149
2017	CS-04	22	41	22	7	7	0	2	64	14	59
2017	CS-05	0	18	64	9	9	0	0	18	18	11

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	21	18	11	8	1	5	61	20	538
2020	CS-01	58	10	14	7	10	0	1	68	17	83
2020	CS-02	33	24	21	7	7	2	5	61	16	150
2020	CS-03	33	24	16	14	9	0	5	60	24	193
2020	CS-04	30	22	24	15	3	0	6	55	20	87
2020	CS-05	35	29	18	6	0	0	12	73	7	17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	30	18	8	6	1	1	68	14	536
2020	CS-01	63	20	11	4	1	0	1	84	5	83
2020	CS-02	37	30	14	7	6	3	3	71	14	150
2020	CS-03	31	32	21	8	8	0	0	63	16	192
2020	CS-04	26	35	21	14	5	0	0	60	19	86
2020	CS-05	41	35	18	0	0	6	0	81	0	17
2019	CS	22	32	25	10	8	2	1	56	18	413
2019	CS-01	50	22	17	6	0	6	0	76	6	36
2019	CS-02	21	37	23	7	6	4	3	62	14	134
2019	CS-03	18	30	27	14	11	0	0	48	25	148
2019	CS-04	20	32	28	11	8	0	0	53	19	74
2019	CS-05	13	53	33	0	0	0	0	67	0	15
2018	CS	11	26	34	15	12	2	1	38	28	301
2018	CS-02	12	26	29	12	16	3	2	40	29	100
2018	CS-03	10	29	31	15	13	1	1	40	29	123
2018	CS-04	12	17	46	17	8	0	0	29	25	52
2017	CS	13	32	23	17	11	1	2	47	29	384
2017	CS-02	13	37	24	13	9	2	2	52	23	149
2017	CS-03	14	31	23	17	14	0	1	45	32	149
2017	CS-04	10	24	24	31	8	2	2	35	40	59
2017	CS-05	9	54	18	9	0	0	9	70	10	11

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	32	19	12	9	1	1	59	21	535
2020	CS-01	52	25	12	5	4	1	1	79	9	83
2020	CS-02	38	28	15	7	7	2	2	69	15	149
2020	CS-03	16	35	23	14	10	0	1	52	25	191
2020	CS-04	6	40	23	18	13	0	0	46	31	87
2020	CS-05	24	24	24	24	0	6	0	50	25	17
2019	CS	13	29	25	19	12	1	0	43	31	414
2019	CS-01	39	33	11	6	8	3	0	74	14	36
2019	CS-02	16	32	26	13	10	2	1	50	24	135
2019	CS-03	9	25	28	24	14	0	0	34	39	148
2019	CS-04	7	30	26	24	14	0	0	36	38	74
2019	CS-05	0	40	27	27	7	0	0	40	33	15
2018	CS	8	23	24	22	21	1	0	32	44	303
2018	CS-02	9	28	26	17	17	2	1	38	34	102
2018	CS-03	7	19	25	28	20	1	0	26	48	123
2018	CS-04	6	23	15	23	33	0	0	29	56	52
2017	CS	7	24	25	24	19	1	1	32	43	383
2017	CS-02	9	30	27	21	10	2	1	40	32	149
2017	CS-03	5	20	27	28	21	0	0	24	49	148
2017	CS-04	7	17	14	29	32	0	2	24	62	59
2017	CS-05	18	36	18	9	18	0	0	54	27	11

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	30	18	10	8	1	0	64	18	534
2020	CS-01	52	18	19	7	4	0	0	70	11	83
2020	CS-02	38	29	17	7	7	1	1	68	14	148
2020	CS-03	27	32	19	11	10	1	0	59	21	193
2020	CS-04	22	39	14	16	7	1	0	62	24	85
2020	CS-05	29	41	18	12	0	0	0	71	12	17
2019	CS	21	30	22	16	9	1	0	52	26	410
2019	CS-01	34	37	11	6	9	3	0	74	15	35
2019	CS-02	24	26	25	14	9	2	1	52	23	133
2019	CS-03	18	33	18	19	11	0	1	52	30	148
2019	CS-04	18	27	26	19	10	0	0	45	29	73
2019	CS-05	13	40	33	13	0	0	0	53	13	15
2018	CS	14	26	27	16	16	1	1	40	33	302
2018	CS-02	16	28	25	16	14	1	1	45	30	102
2018	CS-03	14	23	30	16	17	0	1	37	33	122
2018	CS-04	10	27	27	19	17	0	0	37	37	52
2017	CS	18	23	23	19	14	1	2	42	34	384
2017	CS-02	21	29	20	19	8	1	2	51	28	149
2017	CS-03	14	18	29	17	19	1	1	33	38	149
2017	CS-04	15	17	20	29	15	2	2	33	46	59
2017	CS-05	27	36	9	0	18	0	9	70	20	11

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	26	14	7	6	1	1	73	13	537
2020	CS-01	61	19	10	5	5	0	0	81	10	83
2020	CS-02	42	21	18	7	8	1	2	66	16	149
2020	CS-03	41	30	13	8	7	1	1	72	15	193
2020	CS-04	45	31	13	8	3	0	0	76	11	87
2020	CS-05	65	24	6	0	0	6	0	94	0	17
2019	CS	36	32	14	10	7	1	0	69	17	410
2019	CS-01	58	19	8	0	8	6	0	82	9	36
2019	CS-02	27	33	19	10	9	1	1	61	19	135
2019	CS-03	30	39	10	14	7	0	0	69	21	147
2019	CS-04	46	24	17	10	3	0	0	70	13	71
2019	CS-05	60	33	7	0	0	0	0	93	0	15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	29	22	9	6	1	1	63	16	537
2020	CS-01	42	29	14	7	7	0	0	71	14	83
2020	CS-02	38	25	17	10	9	1	0	64	19	149
2020	CS-03	27	31	25	9	6	1	2	59	16	193
2020	CS-04	24	33	30	10	2	0	0	57	13	87
2020	CS-05	47	41	12	0	0	0	0	88	0	17

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	33	21	10	5	0	1	64	15	536
2020	CS-01	46	31	16	5	2	0	0	77	7	83
2020	CS-02	38	34	15	8	4	1	1	72	12	149
2020	CS-03	27	33	22	9	6	0	2	62	15	192
2020	CS-04	11	38	29	17	5	0	0	49	22	87
2020	CS-05	24	18	29	24	6	0	0	41	29	17
2019	CS	27	32	23	11	5	0	1	60	17	412
2019	CS-01	44	33	11	3	6	3	0	80	9	36
2019	CS-02	27	36	21	10	4	1	2	65	14	135
2019	CS-03	24	29	26	15	5	0	0	53	21	146
2019	CS-04	27	28	28	8	8	0	0	55	16	74
2019	CS-05	27	27	20	20	7	0	0	53	27	15
2018	CS	22	28	24	12	11	2	1	51	24	301
2018	CS-02	31	27	20	10	6	3	3	63	17	102
2018	CS-03	19	29	26	12	13	1	0	48	26	121
2018	CS-04	12	25	31	17	15	0	0	37	33	52
2017	CS	22	29	23	15	7	1	2	53	23	383
2017	CS-02	26	30	19	13	6	3	3	60	20	148
2017	CS-03	20	29	24	17	9	0	1	50	26	149
2017	CS-04	14	31	31	15	8	0	2	45	24	59
2017	CS-05	18	27	18	27	0	0	9	50	30	11

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	22	13	5	2	0	2	79	7	534
2020	CS-01	62	16	11	5	4	0	2	80	9	82
2020	CS-02	57	18	15	4	3	1	2	77	7	150
2020	CS-03	51	26	14	6	2	0	2	79	7	191
2020	CS-04	58	24	10	5	1	0	1	84	6	86
2020	CS-05	65	12	12	0	0	6	6	87	0	17
2019	CS	48	27	13	5	4	0	3	78	9	412
2019	CS-01	75	8	8	3	3	0	3	86	6	36
2019	CS-02	40	31	11	7	5	1	5	76	13	135
2019	CS-03	38	30	18	5	6	0	3	70	11	146
2019	CS-04	62	26	9	3	0	0	0	88	3	74
2019	CS-05	80	13	7	0	0	0	0	93	0	15
2018	CS	37	24	17	7	11	2	2	64	18	302
2018	CS-02	35	23	15	6	14	5	3	63	21	102
2018	CS-03	38	25	16	10	10	0	2	64	20	122
2018	CS-04	44	27	23	0	6	0	0	71	6	52
2017	CS	44	24	16	7	4	1	3	71	12	388
2017	CS-01	70	10	0	0	10	0	10	89	11	10
2017	CS-02	39	21	20	9	4	1	5	65	14	150
2017	CS-03	44	29	15	6	5	1	1	74	11	150
2017	CS-04	47	18	20	10	2	0	3	67	12	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	36	15	5	4	1	76	9	536
2020	CS-01	57	25	10	7	1	0	82	8	83
2020	CS-02	45	27	19	3	5	2	73	8	150
2020	CS-03	33	44	14	5	4	0	77	9	192
2020	CS-04	29	43	16	7	5	0	72	12	86
2020	CS-05	53	41	0	6	0	0	94	6	17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	66	18	7	2	2	0	4	88	4	536
2020	CS-01	78	14	4	1	1	0	1	94	2	83
2020	CS-02	62	17	11	3	3	0	4	82	6	150
2020	CS-03	63	21	5	2	2	1	6	91	4	191
2020	CS-04	68	20	10	1	0	0	1	88	1	87
2020	CS-05	71	12	6	0	0	0	12	93	0	17
2019	CS	67	16	6	2	2	2	5	88	5	412
2019	CS-01	77	9	0	6	3	3	3	91	9	35
2019	CS-02	61	16	7	3	4	3	6	85	7	135
2019	CS-03	65	17	9	1	3	0	6	87	4	147
2019	CS-04	74	12	4	3	0	3	4	93	3	74
2019	CS-05	73	20	7	0	0	0	0	93	0	15
2018	CS	53	17	13	5	5	2	5	75	11	299
2018	CS-02	50	18	12	4	7	3	6	75	12	100
2018	CS-03	52	17	11	8	6	1	6	73	15	121
2018	CS-04	67	12	13	0	2	2	4	84	2	52

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	77	11	4	3	3	1	1	90	6	535
2020	CS-01	88	6	2	4	0	0	0	94	4	83
2020	CS-02	73	11	4	3	5	1	3	87	8	149
2020	CS-03	75	12	5	3	4	1	1	88	6	193
2020	CS-04	78	13	4	4	2	0	0	91	6	85
2020	CS-05	94	6	0	0	0	0	0	100	0	17
2019	CS	69	15	6	2	3	1	3	88	6	410
2019	CS-01	81	8	0	3	0	3	6	97	3	36
2019	CS-02	62	16	11	2	4	1	4	82	6	135
2019	CS-03	66	19	3	3	5	2	2	88	9	145
2019	CS-04	78	12	5	1	0	0	3	93	1	73
2019	CS-05	93	7	0	0	0	0	0	100	0	15
2018	CS	54	17	12	4	6	3	4	76	11	302
2018	CS-02	50	13	15	6	6	5	5	70	13	101
2018	CS-03	54	17	11	4	6	2	6	77	11	123
2018	CS-04	60	21	13	2	4	0	0	81	6	52
2017	CS	63	14	9	4	5	1	4	81	10	387
2017	CS-01	90	0	0	0	10	0	0	90	10	10
2017	CS-02	57	16	7	5	7	3	5	79	14	150
2017	CS-03	65	14	8	4	5	0	4	83	9	149
2017	CS-04	68	13	12	2	2	0	3	84	3	60
2017	CS-05	82	0	9	0	0	0	9	90	0	11

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	67	20	7	3	2	0	1	88	5	532
2020	CS-01	83	9	2	5	0	0	1	93	5	82
2020	CS-02	65	21	4	4	3	1	1	88	8	149
2020	CS-03	62	23	10	2	2	0	1	86	3	191
2020	CS-04	67	20	8	1	2	0	1	88	4	85
2020	CS-05	88	12	0	0	0	0	0	100	0	17
2019	CS	56	26	10	4	2	0	1	83	6	410
2019	CS-01	67	19	8	0	0	0	6	91	0	36
2019	CS-02	51	31	11	3	1	1	2	84	5	134
2019	CS-03	52	26	11	7	4	0	1	78	11	147
2019	CS-04	69	15	11	3	1	0	0	85	4	72
2019	CS-05	67	33	0	0	0	0	0	100	0	15
2018	CS	46	34	10	3	3	1	3	83	6	302
2018	CS-02	45	33	7	3	4	2	7	85	8	101
2018	CS-03	41	38	12	4	4	0	1	80	8	121
2018	CS-04	57	28	13	0	2	0	0	85	2	53
2017	CS	51	25	13	4	3	1	3	79	8	387
2017	CS-01	90	0	10	0	0	0	0	90	0	10
2017	CS-02	43	28	14	5	3	3	3	76	9	149
2017	CS-03	54	21	13	5	4	0	3	77	9	150
2017	CS-04	57	28	8	3	0	0	3	88	3	60
2017	CS-05	73	9	9	0	0	0	9	90	0	11

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	68	14	8	5	4	1	1	83	9	538
2020	CS-01	77	12	5	4	1	0	1	90	5	83
2020	CS-02	64	16	6	5	6	1	1	82	12	150
2020	CS-03	67	15	9	5	4	1	0	82	9	193
2020	CS-04	69	11	8	6	5	0	1	81	10	87
2020	CS-05	94	6	0	0	0	0	0	100	0	17
2019	CS	61	21	9	3	4	1	1	84	7	411
2019	CS-01	78	11	6	0	0	3	3	94	0	36
2019	CS-02	53	24	10	7	4	1	2	79	11	135
2019	CS-03	57	23	10	2	6	0	1	81	8	146
2019	CS-04	74	15	7	3	1	0	0	89	4	73
2019	CS-05	80	13	7	0	0	0	0	93	0	15
2018	CS	43	27	14	5	8	1	2	73	13	301
2018	CS-02	40	24	17	5	7	3	5	69	13	101
2018	CS-03	43	29	13	5	9	0	1	73	14	121
2018	CS-04	48	33	10	4	6	0	0	81	10	52
2017	CS	52	19	12	6	5	2	3	75	13	387
2017	CS-01	60	20	0	0	20	0	0	80	20	10
2017	CS-02	53	16	10	8	6	3	4	74	15	150
2017	CS-03	50	21	14	6	5	1	3	74	12	149
2017	CS-04	57	23	10	3	3	0	3	83	7	60
2017	CS-05	64	9	9	9	0	0	9	80	10	11

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	66	11	6	3	1	1	13	89	5	537
2020	CS-01	80	4	2	1	1	0	11	95	3	82
2020	CS-02	66	8	2	2	2	1	19	93	5	150
2020	CS-03	65	11	8	4	1	1	11	86	5	193
2020	CS-04	57	18	11	2	2	0	8	83	5	87
2020	CS-05	59	41	0	0	0	0	0	100	0	17
2019	CS	59	14	6	3	2	0	16	87	6	409
2019	CS-01	78	3	0	3	0	0	17	97	3	36
2019	CS-02	58	12	4	1	1	1	23	92	3	134
2019	CS-03	54	17	8	4	2	0	14	83	7	145
2019	CS-04	58	15	7	5	4	0	11	82	11	73
2019	CS-05	73	13	7	7	0	0	0	87	7	15
2018	CS	44	21	8	1	2	2	20	85	5	297
2018	CS-02	49	9	4	0	0	5	32	93	0	97
2018	CS-03	45	21	10	1	5	2	17	81	7	121
2018	CS-04	37	38	12	6	2	0	6	80	8	52
2017	CS	50	14	6	4	1	2	22	85	7	387
2017	CS-01	70	0	0	0	0	10	20	100	0	10
2017	CS-02	52	8	5	3	1	3	27	87	6	149
2017	CS-03	50	13	5	6	2	0	23	83	10	150
2017	CS-04	47	27	8	5	2	0	12	83	8	60
2017	CS-05	46	36	18	0	0	0	0	82	0	11

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	74	14	5	2	1	0	4	92	3	537
2020	CS-01	88	6	2	2	0	0	1	95	2	83
2020	CS-02	69	13	7	3	1	1	6	89	4	150
2020	CS-03	73	17	5	1	1	0	3	94	2	192
2020	CS-04	69	15	6	3	1	0	6	89	5	88
2020	CS-05	76	12	0	0	0	6	6	100	0	17
2019	CS	71	16	3	1	1	0	7	93	3	408
2019	CS-01	83	14	0	0	0	0	3	100	0	36
2019	CS-02	67	15	4	1	1	1	11	93	3	134
2019	CS-03	65	21	5	1	1	0	7	92	3	146
2019	CS-04	76	17	0	3	3	0	1	94	6	72
2019	CS-05	93	0	7	0	0	0	0	93	0	15
2018	CS	60	17	9	2	2	2	7	85	4	301
2018	CS-02	58	22	2	1	1	5	11	95	2	100
2018	CS-03	58	16	14	2	2	0	7	80	5	122
2018	CS-04	65	8	17	4	4	0	2	75	8	52
2017	CS	68	14	2	3	1	2	10	93	4	380
2017	CS-01	90	0	0	0	0	0	10	100	0	10
2017	CS-02	63	14	3	3	1	5	10	91	6	147
2017	CS-03	73	12	1	2	1	1	11	96	3	147
2017	CS-04	62	22	5	3	0	2	5	91	4	58
2017	CS-05	73	18	0	0	0	0	9	100	0	11

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	13	7	4	3	1	1	86	7	535
2020	CS-01	63	13	11	8	4	0	1	77	12	83
2020	CS-02	66	15	6	5	4	3	1	85	9	149
2020	CS-03	73	15	6	3	2	0	1	89	5	190
2020	CS-04	84	8	5	2	1	0	0	92	3	88
2020	CS-05	88	6	6	0	0	0	0	94	0	17
2019	CS	74	12	5	2	3	1	3	90	5	410
2019	CS-01	69	9	11	6	3	0	3	79	9	35
2019	CS-02	63	19	5	2	4	3	4	88	6	134
2019	CS-03	79	10	4	1	2	1	3	92	4	147
2019	CS-04	79	11	5	1	3	0	0	90	4	73
2019	CS-05	93	0	0	7	0	0	0	93	7	15
2018	CS	62	19	7	3	4	2	3	85	7	301
2018	CS-02	59	20	6	4	3	4	4	86	8	99
2018	CS-03	60	21	9	3	2	0	4	85	6	122
2018	CS-04	77	11	4	0	8	0	0	89	8	53
2017	CS	56	24	7	4	3	2	4	85	8	387
2017	CS-01	50	0	20	10	10	0	10	55	22	10
2017	CS-02	52	25	9	5	1	4	4	83	7	149
2017	CS-03	53	29	6	3	5	1	3	85	8	150
2017	CS-04	72	18	3	3	2	0	2	92	5	60
2017	CS-05	100	0	0	0	0	0	0	100	0	11

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	27	14	5	2	0	1	79	7	537
2020	CS-01	56	22	16	5	1	0	0	78	6	82
2020	CS-02	45	25	19	4	1	1	4	74	6	150
2020	CS-03	49	30	12	6	2	1	0	80	8	192
2020	CS-04	56	30	8	5	2	0	0	85	7	88
2020	CS-05	65	18	18	0	0	0	0	82	0	17
2019	CS	54	28	9	4	2	1	2	84	7	412
2019	CS-01	61	17	11	6	3	0	3	80	9	36
2019	CS-02	45	31	13	4	2	2	3	80	6	135
2019	CS-03	50	31	10	4	4	1	1	82	8	147
2019	CS-04	68	25	3	4	0	0	0	93	4	73
2019	CS-05	73	20	0	7	0	0	0	93	7	15
2018	CS	45	28	15	5	2	2	3	76	8	301
2018	CS-02	45	28	12	4	1	5	5	81	6	100
2018	CS-03	39	32	15	7	2	1	3	74	10	121
2018	CS-04	53	23	19	2	4	0	0	75	6	53
2017	CS	49	26	14	3	3	1	5	79	6	387
2017	CS-01	60	20	10	0	0	0	10	89	0	10
2017	CS-02	45	26	15	3	3	1	7	77	7	149
2017	CS-03	46	28	17	3	3	0	4	77	6	150
2017	CS-04	58	23	10	3	3	0	2	83	7	60
2017	CS-05	91	0	9	0	0	0	0	91	0	11

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	41	17	5	2	0	0	76	7	538
2020	CS-01	36	30	22	10	2	0	0	66	12	83
2020	CS-02	35	36	22	5	1	0	1	72	6	150
2020	CS-03	35	43	15	5	2	1	0	78	7	192
2020	CS-04	33	51	14	2	0	0	0	84	2	88
2020	CS-05	24	71	6	0	0	0	0	94	0	17

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	34	30	13	5	0	0	51	18	537
2020	CS-01	26	43	24	6	1	0	0	68	7	82
2020	CS-02	23	37	28	7	5	0	1	60	12	150
2020	CS-03	15	30	32	17	6	0	0	45	23	192
2020	CS-04	8	34	31	19	8	0	0	42	27	88
2020	CS-05	0	29	59	12	0	0	0	29	12	17
2019	CS	14	33	36	13	5	0	0	46	17	414
2019	CS-01	36	25	31	6	3	0	0	61	8	36
2019	CS-02	14	44	28	10	3	1	0	58	13	135
2019	CS-03	9	26	42	15	7	0	0	36	22	148
2019	CS-04	9	32	39	15	4	0	0	42	19	74
2019	CS-05	13	20	53	13	0	0	0	33	13	15
2018	CS	8	28	42	16	6	0	0	36	22	305
2018	CS-02	9	27	44	11	8	1	0	37	19	102
2018	CS-03	8	28	40	18	6	0	0	37	24	123
2018	CS-04	4	26	42	23	6	0	0	30	28	53
2017	CS	8	28	38	18	8	0	0	36	26	388
2017	CS-01	0	30	30	30	10	0	0	30	40	10
2017	CS-02	8	35	35	15	6	0	1	43	21	150
2017	CS-03	10	26	35	21	7	1	0	36	28	150
2017	CS-04	5	22	43	15	15	0	0	27	30	60
2017	CS-05	0	9	82	9	0	0	0	9	9	11

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	21	37	24	7	0	0	32	31	534
2020	CS-01	6	4	41	37	12	0	0	49	10	82
2020	CS-02	5	17	34	31	11	1	1	43	22	150
2020	CS-03	13	24	38	19	6	1	0	25	37	190
2020	CS-04	14	32	37	15	2	0	0	17	46	87
2020	CS-05	0	53	35	12	0	0	0	12	53	17
2019	CS	8	22	38	24	8	0	0	32	30	412
2019	CS-01	6	14	25	33	19	3	0	54	20	36
2019	CS-02	7	17	37	28	10	0	0	39	25	134
2019	CS-03	9	24	40	24	3	0	0	27	33	148
2019	CS-04	8	24	46	18	4	0	0	22	32	74
2019	CS-05	7	40	40	7	7	0	0	13	47	15
2018	CS	14	24	39	16	6	0	1	22	39	303
2018	CS-02	16	24	37	18	5	0	1	23	40	102
2018	CS-03	13	26	34	18	8	0	1	26	39	123
2018	CS-04	18	24	47	10	2	0	0	12	41	51
2017	CS	12	22	41	18	6	0	1	24	34	387
2017	CS-01	10	30	30	30	0	0	0	30	40	10
2017	CS-02	11	17	44	21	5	1	1	27	28	150
2017	CS-03	11	27	37	17	8	0	0	25	38	150
2017	CS-04	15	22	47	12	3	0	0	15	37	59
2017	CS-05	18	18	45	18	0	0	0	18	36	11

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	40	15	5	3	4	0	76	8	536
2020	CS-01	39	34	12	6	4	6	0	77	10	83
2020	CS-02	35	41	12	5	2	4	1	80	7	147
2020	CS-03	30	39	17	7	3	4	0	72	10	193
2020	CS-04	23	53	18	3	2	0	0	76	6	88
2020	CS-05	71	29	0	0	0	0	0	100	0	17
2019	CS	22	42	23	7	3	4	0	66	11	411
2019	CS-01	36	31	14	8	3	8	0	73	12	36
2019	CS-02	18	39	24	8	5	6	0	60	14	134
2019	CS-03	18	41	29	8	3	2	0	60	10	146
2019	CS-04	26	49	19	5	1	0	0	74	7	74
2019	CS-05	33	67	0	0	0	0	0	100	0	15
2018	CS	15	37	29	8	5	4	0	55	14	306
2018	CS-02	18	35	28	8	7	4	0	55	15	102
2018	CS-03	14	39	30	7	6	5	0	55	14	124
2018	CS-04	15	42	28	13	2	0	0	57	15	53
2017	CS	13	40	25	12	7	4	0	55	20	387
2017	CS-01	30	20	20	10	20	0	0	50	30	10
2017	CS-02	11	38	26	10	8	7	0	53	19	150
2017	CS-03	13	39	20	16	8	3	0	54	25	149
2017	CS-04	12	50	27	8	3	0	0	62	12	60
2017	CS-05	27	46	27	0	0	0	0	73	0	11

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	35	16	8	4	4	0	70	13	537
2020	CS-01	39	29	14	8	2	6	1	73	12	83
2020	CS-02	34	36	16	6	3	5	0	74	9	148
2020	CS-03	28	36	18	10	4	4	0	67	15	193
2020	CS-04	24	39	19	7	7	5	0	65	14	88
2020	CS-05	65	29	0	6	0	0	0	94	6	17

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	29	12	10	5	3	1	72	16	536
2020	CS-01	45	27	13	6	5	4	1	75	11	83
2020	CS-02	38	28	15	8	7	3	1	69	15	149
2020	CS-03	37	31	10	13	6	2	1	70	20	193
2020	CS-04	47	29	12	8	3	1	0	76	12	86
2020	CS-05	59	24	12	0	0	6	0	88	0	17

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	29	12	4	3	4	1	81	7	536
2020	CS-01	52	27	12	1	1	5	2	84	3	83
2020	CS-02	40	34	15	5	3	2	1	76	8	149
2020	CS-03	45	31	9	6	4	5	0	80	10	192
2020	CS-04	53	29	9	2	1	6	0	87	4	87
2020	CS-05	71	6	18	0	0	6	0	81	0	17

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	35	17	6	6	2	0	70	12	536
2020	CS-01	43	32	12	6	2	4	1	78	9	82
2020	CS-02	38	38	14	3	5	2	0	77	9	149
2020	CS-03	29	33	19	6	10	3	1	64	17	192
2020	CS-04	26	36	25	8	3	1	0	63	11	88
2020	CS-05	53	35	12	0	0	0	0	88	0	17
2019	CS	19	32	20	19	8	2	0	52	28	414
2019	CS-01	44	22	8	14	3	8	0	73	18	36
2019	CS-02	17	30	22	15	11	4	0	50	27	135
2019	CS-03	14	33	22	22	9	1	0	47	31	148
2019	CS-04	18	42	15	19	7	0	0	59	26	74
2019	CS-05	27	27	27	20	0	0	0	53	20	15
2018	CS	10	26	27	20	15	2	0	37	35	307
2018	CS-02	11	24	30	17	16	2	0	36	34	103
2018	CS-03	10	24	24	20	19	2	0	36	40	124
2018	CS-04	9	26	36	21	8	0	0	36	28	53
2017	CS	9	30	20	20	20	2	0	40	40	388
2017	CS-01	30	10	20	20	20	0	0	40	40	10
2017	CS-02	9	35	17	17	19	3	0	45	37	150
2017	CS-03	8	29	19	22	21	1	0	37	43	150
2017	CS-04	10	27	18	25	20	0	0	37	45	60
2017	CS-05	9	36	36	18	0	0	0	46	18	11

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	40	13	6	2	1	79	8	539
2020	CS-01	60	23	10	4	4	0	83	7	83
2020	CS-02	49	37	7	5	1	1	87	5	150
2020	CS-03	31	41	19	5	3	1	73	8	193
2020	CS-04	19	56	11	9	5	0	75	14	88
2020	CS-05	35	59	0	6	0	0	94	6	17

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	35	14	8	4	1	74	12	537
2020	CS-01	60	19	12	2	4	2	81	6	83
2020	CS-02	45	36	7	8	2	1	82	10	150
2020	CS-03	28	35	22	9	5	2	64	14	192
2020	CS-04	26	48	8	13	5	1	75	17	88
2020	CS-05	38	44	19	0	0	0	81	0	16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	35	18	5	3	1	2	73	9	535
2020	CS-01	56	22	13	4	2	1	1	80	6	82
2020	CS-02	43	34	12	5	3	1	1	79	8	148
2020	CS-03	28	35	25	5	3	2	3	65	9	192
2020	CS-04	19	50	17	9	5	0	0	69	14	88
2020	CS-05	53	29	18	0	0	0	0	82	0	17

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	33	15	2	2	2	1	80	5	534
2020	CS-01	63	23	8	0	4	1	1	88	4	83
2020	CS-02	49	33	11	3	2	2	0	84	5	150
2020	CS-03	35	37	21	2	2	2	1	74	4	190
2020	CS-04	37	39	15	3	3	2	0	78	7	87
2020	CS-05	71	12	12	6	0	0	0	82	6	17

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	67	21	6	0	1	4	1	93	1	536
2020	CS-01	77	12	5	0	1	5	0	94	1	83
2020	CS-02	62	24	6	0	1	5	2	93	1	149
2020	CS-03	64	21	9	1	1	3	2	89	2	192
2020	CS-04	72	22	3	0	0	2	1	96	0	88
2020	CS-05	82	12	0	0	0	0	6	100	0	17

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	36	12	4	2	3	82	6	534
2020	CS-01	56	23	10	6	2	2	81	9	82
2020	CS-02	45	39	7	3	2	4	87	6	148
2020	CS-03	37	38	16	4	3	3	77	6	192
2020	CS-04	39	44	14	1	1	1	84	2	87
2020	CS-05	65	35	0	0	0	0	100	0	17

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	28	8	5	4	1	0	83	9	535
2020	CS-01	61	20	9	4	5	1	1	83	9	82
2020	CS-02	50	30	9	5	4	1	1	82	9	149
2020	CS-03	49	31	8	5	5	2	0	82	10	192
2020	CS-04	57	29	5	7	2	0	0	86	9	87
2020	CS-05	76	12	6	0	0	6	0	94	0	17

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	30	9	2	3	1	0	86	5	534
2020	CS-01	66	18	11	0	2	2	0	86	2	83
2020	CS-02	52	34	6	2	4	1	0	88	6	149
2020	CS-03	51	32	8	4	2	2	1	86	6	191
2020	CS-04	54	31	9	2	2	1	0	86	5	87
2020	CS-05	69	19	13	0	0	0	0	88	0	16

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	44	21	9	8	3	1	60	18	140
2020	CS-03	8	44	19	11	10	5	3	57	22	63
2020	CS-04	20	45	16	9	7	2	0	67	17	55
2019	CS	13	36	22	18	7	1	3	51	26	120
2019	CS-03	7	35	26	17	9	2	4	45	27	54
2019	CS-04	16	36	18	22	4	0	4	53	28	45

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	99	1	140
2020	CS-03	98	2	63
2020	CS-04	100	0	55

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	18	32	25	14	10	50	24	139
2020	CS-03	11	34	27	16	11	45	27	62
2020	CS-04	25	31	22	13	9	56	22	55

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	13	87	534
2020	CS-01	15	85	82
2020	CS-02	18	82	147
2020	CS-03	12	88	193
2020	CS-04	10	90	88
2020	CS-05	6	94	17

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	531
2020	CS-01	13	88	80
2020	CS-02	17	83	148
2020	CS-03	16	84	192
2020	CS-04	14	86	88
2020	CS-05	24	76	17
2019	CS	17	83	414
2019	CS-01	14	86	36
2019	CS-02	21	79	135
2019	CS-03	16	84	148
2019	CS-04	12	88	74
2019	CS-05	20	80	15
2017	CS	18	82	387
2017	CS-01	0	100	10
2017	CS-02	25	75	150
2017	CS-03	14	86	149
2017	CS-04	13	87	60
2017	CS-05	0	100	11
2014	CS	14	86	533
2014	CS-02	15	85	209
2014	CS-03	14	86	190
2014	CS-04	12	88	80

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	39	61	82
2020	CS-02	36	64	25
2020	CS-03	48	52	31
2020	CS-04	33	67	12

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	76	24	82
2020	CS-02	76	24	25
2020	CS-03	77	23	31
2020	CS-04	67	33	12
2019	CS	80	20	69
2019	CS-02	75	25	28
2019	CS-03	79	21	24
2017	CS	80	20	70
2017	CS-02	78	22	37
2017	CS-03	95	5	21
2014	CS	68	32	73
2014	CS-02	74	26	31
2014	CS-03	63	37	27
2014	CS-04	69	31	10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	31	8	8	5	2	79	13	62
2020	CS-02	42	32	11	5	11	0	74	16	19
2020	CS-03	54	21	4	13	4	4	78	17	24
2019	CS	51	36	4	4	5	0	87	9	55
2019	CS-02	48	38	5	5	5	0	86	10	21
2019	CS-03	47	42	5	0	5	0	89	5	19
2017	CS	32	54	4	7	4	0	86	11	56
2017	CS-02	24	55	3	10	7	0	79	17	29
2017	CS-03	35	55	5	5	0	0	90	5	20
2014	CS	58	36	2	2	0	2	96	2	50
2014	CS-02	57	35	4	0	0	4	95	0	23
2014	CS-03	59	41	0	0	0	0	100	0	17

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	27	10	4	2	3	2	84	6	538
2020	CS-01	61	20	8	2	2	1	4	86	5	83
2020	CS-02	47	32	11	2	3	4	1	83	6	149
2020	CS-03	50	25	11	7	2	3	3	80	9	193
2020	CS-04	56	31	7	1	1	2	2	90	2	88
2020	CS-05	65	29	6	0	0	0	0	94	0	17

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	48	23	1	64	36	539
2020	CS-01	29	49	18	4	63	37	83
2020	CS-02	18	56	25	1	76	24	150
2020	CS-03	27	44	28	2	62	38	193
2020	CS-04	40	42	18	0	51	49	88
2020	CS-05	41	53	6	0	56	44	17

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	45	55	146
2020	CS-02	30	70	27
2020	CS-03	58	42	52
2020	CS-04	34	66	35

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	9	19	16	20	34	1	2	29	55	146
2020	CS-02	11	15	11	15	44	0	4	27	62	27
2020	CS-03	10	12	25	23	27	2	2	22	52	52
2020	CS-04	3	20	17	14	43	0	3	24	59	35

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	18	14	19	34	1	6	28	57	146
2020	CS-02	11	22	4	26	33	0	4	35	62	27
2020	CS-03	8	15	19	23	27	2	6	25	54	52
2020	CS-04	3	14	17	9	49	0	9	19	63	35

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	15	14	9	6	3	8	67	16	537
2020	CS-01	49	14	16	5	4	1	11	73	10	83
2020	CS-02	46	13	12	6	7	5	11	70	16	148
2020	CS-03	41	16	15	13	6	3	7	63	21	193
2020	CS-04	47	19	15	11	6	0	2	67	17	88
2020	CS-05	53	29	6	0	0	0	12	93	0	17
2019	CS	37	19	13	12	10	1	7	61	24	412
2019	CS-01	39	17	14	17	3	6	6	63	22	36
2019	CS-02	37	17	12	13	8	1	11	62	25	135
2019	CS-03	37	20	11	13	13	1	5	60	27	148
2019	CS-04	35	25	14	7	13	1	6	64	21	72
2019	CS-05	33	13	33	13	0	0	7	50	14	15
2018	CS	38	12	17	13	13	3	4	54	28	302
2018	CS-02	32	12	23	12	13	5	4	48	27	102
2018	CS-03	38	13	15	16	12	2	4	54	30	122
2018	CS-04	35	13	21	13	12	0	6	51	27	52

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Question 57m. Please indicate the nature of the harassment you experienced. Other