2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	45	41	5	6	2	86	8	572
2020	CR-03	51	37	7	2	2	88	5	41
2020	CR-04	47	39	6	6	2	87	7	361
2020	CR-05	40	45	3	9	3	85	12	161

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	77	18	2	1	1	0	1	96	2	570
2020	CR-03	78	18	3	0	3	0	0	95	3	40
2020	CR-04	77	18	2	1	1	0	1	96	2	360
2020	CR-05	77	19	2	1	1	1	0	97	1	161
2017	CR	72	20	4	2	1	1	0	93	3	524
2017	CR-03	60	32	5	3	0	0	0	92	3	65
2017	CR-04	72	19	5	2	1	1	1	92	3	329
2017	CR-05	77	18	3	1	0	1	0	96	1	119
2014	CR	67	25	4	2	1	1	1	93	3	779
2014	CR-03	68	26	4	2	0	0	0	94	2	96
2014	CR-04	65	25	4	2	2	1	1	92	4	513
2014	CR-05	68	24	3	2	1	1	1	94	3	158

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	49	30	9	10	2	0	0	79	12	571
2020	CR-03	51	24	10	12	2	0	0	76	15	41
2020	CR-04	49	31	9	8	3	0	0	81	10	360
2020	CR-05	50	27	7	14	2	0	0	77	16	161
2019	CR	42	36	6	9	7	0	0	79	15	564
2019	CR-03	41	35	7	9	9	0	0	76	17	46
2019	CR-04	44	35	6	10	5	0	0	80	15	362
2019	CR-05	38	37	9	6	11	0	0	75	16	140
2017	CR	34	34	8	14	9	0	0	68	24	526
2017	CR-03	20	37	11	23	8	0	2	58	31	65
2017	CR-04	36	33	9	13	10	0	0	69	22	330
2017	CR-05	33	37	7	15	8	0	0	70	24	120
2014	CR	39	34	7	12	8	0	0	73	20	780
2014	CR-03	35	31	6	14	11	1	1	68	26	96
2014	CR-04	38	35	8	12	8	0	0	73	20	513
2014	CR-05	40	35	6	13	7	0	0	74	20	159

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	31	37	15	12	4	0	1	68	17	569
2020	CR-03	38	28	20	10	5	0	0	65	15	40
2020	CR-04	29	37	15	13	5	0	1	67	19	360
2020	CR-05	35	38	12	12	2	0	1	73	14	161
2019	CR	20	39	14	17	9	0	0	60	26	564
2019	CR-03	26	33	9	20	13	0	0	59	33	46
2019	CR-04	20	39	15	18	7	0	0	59	26	361
2019	CR-05	18	43	15	13	12	0	0	60	25	141
2018	CR	19	38	14	19	9	0	1	58	29	500
2018	CR-03	19	34	9	17	19	0	2	54	37	47
2018	CR-04	19	38	14	19	9	1	2	57	28	324
2018	CR-05	18	40	13	19	9	0	1	59	28	115
2017	CR	20	30	17	20	13	0	1	50	33	523
2017	CR-03	22	28	17	16	14	0	3	52	31	64
2017	CR-04	19	30	19	19	13	0	0	49	32	328
2017	CR-05	21	30	14	23	12	0	0	51	35	120
2014	CR	18	36	14	16	16	0	1	54	32	780
2014	CR-03	24	30	15	16	15	0	1	55	31	96
2014	CR-04	15	36	16	15	16	0	1	52	31	513
2014	CR-05	20	35	8	20	16	0	1	56	36	159

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	43	35	11	6	5	0	1	78	11	568
2020	CR-03	44	37	12	2	5	0	0	80	7	41
2020	CR-04	43	35	11	6	5	1	1	78	11	360
2020	CR-05	43	34	11	9	3	0	1	77	12	158
2019	CR	40	37	10	7	6	0	0	77	13	563
2019	CR-03	46	35	4	9	7	0	0	80	15	46
2019	CR-04	41	36	11	7	5	0	0	77	12	360
2019	CR-05	35	40	11	6	9	0	0	74	14	141
2017	CR	32	39	11	11	6	1	0	72	17	524
2017	CR-03	30	30	16	14	9	2	0	60	24	64
2017	CR-04	30	43	12	10	5	1	0	73	15	329
2017	CR-05	40	33	8	13	6	0	0	73	19	120
2014	CR	33	39	13	9	5	0	1	72	15	779
2014	CR-03	32	28	14	15	9	1	1	62	24	96
2014	CR-04	32	40	13	9	5	0	0	72	14	512
2014	CR-05	33	41	13	8	4	0	1	76	12	159

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	48	29	12	6	4	0	0	77	10	569
2020	CR-03	37	29	20	7	7	0	0	66	15	41
2020	CR-04	47	30	13	5	4	1	0	78	9	359
2020	CR-05	53	25	11	7	4	0	1	78	11	160
2019	CR	40	35	12	6	7	1	0	75	13	562
2019	CR-03	42	27	18	4	9	0	0	69	13	45
2019	CR-04	40	36	11	7	6	0	0	76	13	361
2019	CR-05	39	34	12	4	10	1	0	73	14	140
2018	CR	35	36	12	8	7	1	2	73	15	500
2018	CR-03	19	40	13	6	17	2	2	62	24	47
2018	CR-04	35	36	12	8	5	1	2	73	14	324
2018	CR-05	40	35	10	7	8	0	1	75	15	115
2017	CR	37	35	12	6	8	1	1	73	15	525
2017	CR-03	30	34	13	9	11	2	2	66	21	64
2017	CR-04	36	33	13	8	8	0	2	71	16	330
2017	CR-05	42	40	9	2	6	1	1	83	8	120
2014	CR	34	35	15	7	8	1	1	70	15	780
2014	CR-03	32	24	18	8	14	2	2	59	23	96
2014	CR-04	34	36	16	6	6	0	1	71	12	513
2014	CR-05	32	38	9	11	8	1	1	72	19	159

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	36	14	7	5	0	0	73	13	568
2020	CR-03	37	39	10	10	5	0	0	76	15	41
2020	CR-04	35	36	15	6	7	0	0	72	13	358
2020	CR-05	41	34	11	9	3	0	1	76	13	160
2019	CR	31	38	15	7	9	0	0	69	16	564
2019	CR-03	37	26	15	9	13	0	0	63	22	46
2019	CR-04	31	38	16	7	7	0	0	70	15	361
2019	CR-05	28	42	13	8	10	0	0	70	18	141
2018	CR	21	42	16	10	10	0	0	63	20	501
2018	CR-03	6	40	21	11	19	0	2	48	30	47
2018	CR-04	22	42	15	11	9	0	0	65	20	324
2018	CR-05	22	43	16	6	12	0	0	66	18	116
2017	CR	21	41	16	12	9	0	0	62	21	526
2017	CR-03	17	40	15	15	11	2	0	58	27	65
2017	CR-04	19	42	17	12	9	0	0	62	22	330
2017	CR-05	27	39	16	12	6	0	0	66	18	120
2014	CR	23	44	15	9	8	0	0	67	17	780
2014	CR-03	23	42	13	14	8	0	1	65	22	96
2014	CR-04	21	46	17	8	8	0	0	67	16	513
2014	CR-05	26	43	12	11	8	0	0	69	19	159

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	33	31	17	11	8	0	0	64	19	571
2020	CR-03	33	23	20	10	15	0	0	55	25	40
2020	CR-04	32	32	17	9	9	1	0	65	18	361
2020	CR-05	35	29	15	14	7	0	0	65	20	161
2019	CR	26	35	15	13	11	0	0	61	24	563
2019	CR-03	17	37	15	15	13	0	2	56	29	46
2019	CR-04	28	34	16	12	10	0	0	62	22	361
2019	CR-05	22	37	13	16	11	0	0	59	28	140
2018	CR	22	33	17	14	14	0	0	55	28	498
2018	CR-03	15	13	24	17	28	0	2	29	47	46
2018	CR-04	21	35	15	15	12	1	0	57	28	323
2018	CR-05	23	34	20	9	14	0	0	57	23	115
2017	CR	19	36	16	13	16	1	0	55	29	526
2017	CR-03	12	34	11	17	26	0	0	46	43	65
2017	CR-04	19	38	17	11	14	1	0	57	25	330
2017	CR-05	21	32	16	16	14	1	0	53	31	120
2014	CR	18	37	16	14	15	0	0	55	29	779
2014	CR-03	17	27	15	16	24	0	2	45	40	96
2014	CR-04	17	41	15	13	14	0	0	59	26	512
2014	CR-05	18	32	19	15	16	0	0	50	31	159

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	39	38	10	8	4	1	0	78	12	566
2020	CR-03	53	20	8	13	8	0	0	73	20	40
2020	CR-04	37	37	12	9	4	1	0	75	13	359
2020	CR-05	41	45	6	4	4	0	0	85	9	158
2019	CR	29	45	14	7	5	0	0	74	12	563
2019	CR-03	35	33	15	13	4	0	0	67	17	46
2019	CR-04	29	45	15	6	4	0	0	74	11	360
2019	CR-05	26	50	12	5	7	0	0	76	12	141
2018	CR	23	43	17	9	7	0	0	66	17	501
2018	CR-03	19	38	23	13	6	0	0	57	19	47
2018	CR-04	24	44	17	8	7	0	0	67	15	324
2018	CR-05	23	43	14	12	8	0	0	66	20	116
2017	CR	25	43	16	9	7	0	0	68	16	525
2017	CR-03	28	41	20	2	9	0	0	69	11	64
2017	CR-04	24	44	15	11	5	0	1	69	16	330
2017	CR-05	23	43	18	9	8	0	0	65	17	120

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	47	36	11	2	3	1	0	84	5	568
2020	CR-03	53	23	15	0	8	3	0	77	8	40
2020	CR-04	43	38	12	2	3	2	0	82	6	358
2020	CR-05	55	34	8	2	1	0	0	89	3	161
2019	CR	41	38	12	4	5	0	0	79	9	557
2019	CR-03	49	24	11	11	4	0	0	73	16	45
2019	CR-04	40	38	13	4	5	0	0	78	9	357
2019	CR-05	41	42	9	1	6	0	0	83	7	139
2018	CR	35	44	11	6	4	0	0	79	10	499
2018	CR-03	36	36	6	13	6	2	0	74	20	47
2018	CR-04	32	47	12	5	4	0	0	79	9	322
2018	CR-05	38	41	9	8	4	0	0	78	12	116
2017	CR	35	39	14	6	5	1	0	75	11	525
2017	CR-03	34	32	23	3	6	2	0	67	9	65
2017	CR-04	36	40	13	6	5	1	0	76	11	330
2017	CR-05	33	42	13	10	3	0	0	75	13	119
2014	CR	34	40	13	6	6	1	0	75	12	779
2014	CR-03	33	38	8	7	10	2	1	73	18	96
2014	CR-04	33	40	14	6	5	1	0	74	12	513
2014	CR-05	37	41	13	4	4	1	0	78	9	158

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	33	30	16	10	10	1	0	64	20	568
2020	CR-03	35	25	10	15	15	0	0	60	30	40
2020	CR-04	31	33	16	9	10	1	0	65	19	359
2020	CR-05	39	24	16	12	8	1	0	64	20	160
2019	CR	28	34	18	9	11	0	0	62	20	561
2019	CR-03	24	30	17	13	15	0	0	54	28	46
2019	CR-04	29	34	19	8	10	0	0	63	18	358
2019	CR-05	26	36	16	11	12	0	0	62	23	141
2018	CR	23	33	18	12	13	1	0	56	26	497
2018	CR-03	13	32	13	13	28	0	2	46	41	47
2018	CR-04	22	35	17	14	11	1	0	57	25	321
2018	CR-05	25	28	21	7	17	1	1	54	25	115
2017	CR	23	32	17	12	16	1	0	55	28	526
2017	CR-03	18	26	20	14	22	0	0	45	35	65
2017	CR-04	22	34	18	10	15	1	0	57	25	330
2017	CR-05	26	29	12	16	15	2	0	56	32	120

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	57	28	11	1	3	0	0	85	4	566
2020	CR-03	63	20	10	0	8	0	0	83	8	40
2020	CR-04	53	31	11	1	3	1	0	84	4	357
2020	CR-05	65	22	11	1	1	0	0	87	3	160
2019	CR	47	31	15	4	4	0	0	78	7	561
2019	CR-03	41	28	17	7	7	0	0	70	13	46
2019	CR-04	48	31	14	3	3	1	0	80	6	358
2019	CR-05	44	32	17	4	3	0	0	76	7	141
2018	CR	43	37	13	4	2	0	0	80	7	496
2018	CR-03	39	28	17	9	4	0	2	69	13	46
2018	CR-04	43	39	12	3	2	1	0	83	6	321
2018	CR-05	42	35	15	6	3	0	0	77	9	115
2017	CR	47	33	13	3	4	0	0	80	6	524
2017	CR-03	45	33	11	3	8	0	0	78	11	64
2017	CR-04	47	34	14	3	3	0	0	81	5	329
2017	CR-05	47	33	14	3	3	0	0	80	6	120
2014	CR	57	29	9	2	2	0	0	86	5	778
2014	CR-03	57	26	7	4	4	0	1	84	9	95
2014	CR-04	56	29	10	2	2	0	0	86	4	512
2014	CR-05	59	29	9	2	1	0	0	88	3	159

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	30	37	17	7	7	0	0	68	15	568
2020	CR-03	38	28	18	8	10	0	0	65	18	40
2020	CR-04	28	37	18	8	7	0	0	66	15	358
2020	CR-05	35	38	14	7	6	0	1	73	13	161
2019	CR	24	38	17	12	9	0	0	62	21	561
2019	CR-03	13	35	26	15	11	0	0	48	26	46
2019	CR-04	24	37	17	12	9	0	0	62	21	358
2019	CR-05	28	40	12	10	9	1	0	69	19	141
2018	CR	18	40	17	13	12	0	1	58	25	495
2018	CR-03	6	36	15	19	21	0	2	43	41	47
2018	CR-04	18	42	16	12	12	0	1	61	24	320
2018	CR-05	19	34	21	15	10	1	0	54	25	114
2017	CR	22	38	15	13	11	0	0	60	24	523
2017	CR-03	20	38	17	9	16	0	0	58	25	64
2017	CR-04	20	38	14	15	12	0	0	59	27	328
2017	CR-05	26	39	18	11	5	1	0	66	16	120
2014	CR	17	41	16	15	11	0	0	58	26	779
2014	CR-03	15	37	15	15	19	0	0	52	34	95
2014	CR-04	15	42	17	15	10	1	0	57	26	513
2014	CR-05	24	41	11	13	11	0	0	65	24	159

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	31	17	8	6	0	1	69	14	571
2020	CR-03	30	35	15	8	13	0	0	65	20	40
2020	CR-04	35	32	18	7	7	0	1	68	15	361
2020	CR-05	43	27	17	8	4	0	1	71	12	161
2019	CR	33	32	18	8	9	0	0	65	17	563
2019	CR-03	22	36	20	9	13	0	0	58	22	45
2019	CR-04	33	32	18	10	7	0	0	65	17	361
2019	CR-05	37	28	19	6	10	1	0	65	16	141
2018	CR	24	37	18	10	10	0	1	62	20	494
2018	CR-03	17	37	11	13	17	0	4	57	32	46
2018	CR-04	24	38	18	10	9	0	1	62	19	320
2018	CR-05	23	35	22	8	11	2	0	59	19	114
2017	CR	28	32	18	12	9	1	0	61	21	523
2017	CR-03	22	23	31	8	14	2	0	46	22	64
2017	CR-04	25	34	18	14	9	0	1	60	22	328
2017	CR-05	34	36	14	9	6	1	0	70	15	120
2014	CR	24	39	17	11	9	1	0	63	19	779
2014	CR-03	21	43	13	7	16	0	1	64	23	96
2014	CR-04	23	40	17	11	6	1	0	65	18	512
2014	CR-05	25	33	20	9	12	0	1	59	21	159

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	39	13	7	4	0	0	76	11	562
2020	CR-03	30	40	15	5	10	0	0	70	15	40
2020	CR-04	34	40	14	7	4	1	0	74	11	355
2020	CR-05	43	38	9	7	3	0	1	82	10	158
2019	CR	30	40	16	7	6	0	1	71	13	547
2019	CR-03	27	48	11	9	5	0	0	75	14	44
2019	CR-04	31	40	17	7	4	0	1	71	12	349
2019	CR-05	28	40	18	4	9	0	0	68	14	138
2018	CR	23	37	19	10	9	0	1	61	19	498
2018	CR-03	11	38	15	9	26	0	2	50	35	47
2018	CR-04	24	37	20	11	8	0	1	61	18	322
2018	CR-05	24	42	17	8	8	1	0	67	16	115
2017	CR	26	34	20	11	8	1	0	61	19	523
2017	CR-03	16	42	20	8	13	0	2	59	21	64
2017	CR-04	27	33	21	12	7	1	0	60	19	328
2017	CR-05	28	35	18	10	6	3	1	65	17	120
2014	CR	24	40	18	9	9	0	0	64	18	780
2014	CR-03	26	31	14	11	16	1	1	59	28	96
2014	CR-04	24	41	19	9	7	0	0	65	16	513
2014	CR-05	20	43	18	8	10	0	0	63	18	159

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	43	37	10	6	3	0	0	81	9	569
2020	CR-03	46	32	7	10	5	0	0	78	15	41
2020	CR-04	41	39	11	6	4	1	0	80	10	359
2020	CR-05	50	34	8	7	1	0	0	84	8	160
2019	CR	40	34	11	7	7	0	0	75	14	560
2019	CR-03	36	36	13	7	9	0	0	71	16	45
2019	CR-04	42	33	11	7	6	1	0	76	13	359
2019	CR-05	39	36	11	7	8	0	0	74	15	140
2018	CR	29	39	18	7	6	1	0	69	13	498
2018	CR-03	21	32	26	6	13	0	2	54	20	47
2018	CR-04	29	41	16	8	5	1	0	71	13	321
2018	CR-05	28	39	22	4	6	1	0	68	10	116
2017	CR	29	41	14	8	7	0	0	70	15	523
2017	CR-03	25	39	16	11	9	0	0	64	20	64
2017	CR-04	29	42	14	9	6	1	0	71	14	329
2017	CR-05	31	41	14	7	7	0	0	72	14	119
2014	CR	34	39	15	6	6	0	0	73	12	780
2014	CR-03	39	30	18	6	6	0	1	69	13	96
2014	CR-04	32	41	16	6	6	0	0	73	11	513
2014	CR-05	36	40	10	6	9	0	0	76	14	159

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	54	32	10	2	2	0	0	86	4	565
2020	CR-03	46	44	8	3	0	0	0	90	3	39
2020	CR-04	57	30	8	2	2	0	0	88	4	356
2020	CR-05	49	33	12	2	3	0	1	83	6	161
2019	CR	49	35	11	2	2	0	0	84	5	561
2019	CR-03	52	39	2	4	2	0	0	91	7	46
2019	CR-04	53	33	9	2	1	0	0	87	4	359
2019	CR-05	40	36	16	3	5	0	0	76	8	140
2018	CR	48	31	13	5	2	0	0	79	8	500
2018	CR-03	63	22	8	2	2	0	2	88	4	49
2018	CR-04	46	32	15	5	2	0	0	78	7	323
2018	CR-05	44	33	12	7	4	0	0	77	11	114
2017	CR	48	32	11	6	2	1	1	81	8	526
2017	CR-03	46	29	17	6	0	0	2	77	6	65
2017	CR-04	52	29	11	4	2	1	1	83	6	330
2017	CR-05	36	39	10	11	3	0	1	76	14	120
2014	CR	44	32	14	5	3	0	1	77	8	779
2014	CR-03	52	29	10	3	1	0	4	85	4	96
2014	CR-04	46	32	15	4	3	0	1	78	7	512
2014	CR-05	31	37	17	7	7	0	1	69	14	159

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	8	16	33	26	15	1	2	42	25	572
2020	CR-03	7	20	27	32	12	2	0	45	28	41
2020	CR-04	7	15	33	25	16	1	3	43	23	361
2020	CR-05	9	19	33	25	12	1	1	37	29	161
2019	CR	9	22	32	23	12	1	1	36	32	561
2019	CR-03	11	16	24	27	18	2	2	47	28	45
2019	CR-04	7	21	33	25	13	1	1	38	29	359
2019	CR-05	11	28	32	16	11	1	1	28	40	141
2018	CR	9	23	31	22	10	1	4	34	34	498
2018	CR-03	13	17	30	22	11	2	4	35	33	46
2018	CR-04	10	23	32	20	11	1	4	32	34	323
2018	CR-05	7	25	28	26	8	3	3	36	34	115
2017	CR	10	19	36	20	8	1	7	30	31	516
2017	CR-03	5	16	39	23	5	2	11	31	24	62
2017	CR-04	10	21	36	19	7	1	6	28	33	324
2017	CR-05	12	16	33	19	10	3	8	33	31	119
2014	CR	12	22	34	18	8	2	4	28	36	778
2014	CR-03	13	14	31	24	7	2	9	35	29	96
2014	CR-04	11	22	35	18	8	2	4	28	35	512
2014	CR-05	16	28	32	14	8	1	1	22	45	159

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	9	14	23	27	22	2	2	52	24	568
2020	CR-03	15	15	22	22	22	5	0	46	31	41
2020	CR-04	9	13	23	28	22	3	3	53	23	358
2020	CR-05	6	16	24	28	23	2	2	53	23	160
2019	CR	13	20	24	20	19	3	1	41	34	561
2019	CR-03	13	20	26	11	24	4	2	37	35	46
2019	CR-04	11	18	25	22	19	3	2	44	30	359
2019	CR-05	18	25	21	18	15	2	1	34	44	141
2018	CR	14	20	25	21	14	3	4	38	36	495
2018	CR-03	24	15	28	11	13	7	2	26	43	46
2018	CR-04	12	20	25	24	12	3	4	39	35	321
2018	CR-05	16	19	22	20	18	2	4	40	37	114
2017	CR	17	18	29	19	9	3	6	30	39	516
2017	CR-03	18	26	19	18	5	6	8	26	51	62
2017	CR-04	17	19	29	18	9	2	6	29	39	325
2017	CR-05	16	14	36	21	7	2	4	30	32	118
2014	CR	17	21	26	18	11	2	5	32	41	779
2014	CR-03	15	20	22	23	10	4	6	37	38	96
2014	CR-04	17	22	24	19	12	2	5	33	41	513
2014	CR-05	19	21	32	12	11	2	3	24	42	159

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	9	17	28	23	18	2	4	43	28	569
2020	CR-03	7	17	10	39	22	0	5	64	26	41
2020	CR-04	11	18	28	19	18	3	4	40	30	360
2020	CR-05	7	14	31	28	14	2	4	45	22	159
2019	CR	12	22	26	20	14	3	3	36	36	559
2019	CR-03	7	15	24	17	28	4	4	50	24	46
2019	CR-04	11	22	29	19	14	2	3	34	35	356
2019	CR-05	17	25	21	22	11	1	2	35	43	141
2018	CR	13	19	29	19	11	4	5	33	35	494
2018	CR-03	11	2	26	20	22	9	11	51	16	46
2018	CR-04	13	20	32	17	10	4	5	29	36	321
2018	CR-05	14	24	22	25	10	3	4	36	40	114
2017	CR	13	19	26	19	11	4	8	34	36	517
2017	CR-03	10	8	18	20	13	7	25	48	26	61
2017	CR-04	13	22	27	20	9	2	7	32	38	326
2017	CR-05	13	16	30	19	13	8	3	35	33	119
2014	CR	15	23	27	19	7	3	6	29	42	779
2014	CR-03	13	13	24	29	5	6	10	41	30	96
2014	CR-04	16	24	28	17	7	4	5	26	44	512
2014	CR-05	13	26	26	18	11	2	4	31	41	159

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	2	6	23	36	29	1	3	67	9	568
2020	CR-03	0	7	12	51	27	0	2	80	8	41
2020	CR-04	3	6	24	33	29	1	4	65	9	358
2020	CR-05	2	6	24	38	29	0	1	67	8	160
2019	CR	5	9	24	33	25	1	2	60	15	558
2019	CR-03	4	7	11	35	37	0	7	77	12	46
2019	CR-04	4	10	24	35	24	2	2	61	14	357
2019	CR-05	8	10	28	29	22	1	2	53	19	139
2018	CR	5	10	24	34	20	2	5	58	16	493
2018	CR-03	7	0	13	37	30	2	11	78	8	46
2018	CR-04	4	12	25	34	18	2	5	55	18	319
2018	CR-05	6	10	25	35	22	1	2	59	16	114
2017	CR	4	11	28	31	17	1	8	53	16	513
2017	CR-03	6	8	14	38	11	3	19	63	18	63
2017	CR-04	3	11	29	31	18	1	7	53	15	321
2017	CR-05	3	14	31	29	19	1	4	50	17	118
2014	CR	8	14	27	28	15	2	6	47	23	770
2014	CR-03	5	5	19	41	15	3	13	65	12	96
2014	CR-04	7	15	28	27	15	2	6	45	24	506
2014	CR-05	12	15	29	25	16	1	4	43	27	157

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	7	13	25	28	23	1	3	53	21	570
2020	CR-03	7	10	24	37	20	0	2	58	18	41
2020	CR-04	7	14	24	27	23	2	4	53	22	360
2020	CR-05	8	11	25	29	24	0	2	55	20	160
2019	CR	10	16	27	23	18	3	3	43	28	559
2019	CR-03	9	5	25	20	30	7	5	56	15	44
2019	CR-04	10	17	26	23	19	2	3	43	29	359
2019	CR-05	11	18	31	23	11	2	3	36	31	140
2018	CR	15	20	26	18	15	2	4	35	37	495
2018	CR-03	28	7	26	11	22	0	7	35	37	46
2018	CR-04	13	21	28	17	14	3	3	34	36	321
2018	CR-05	18	22	21	18	17	0	4	37	41	114
2017	CR	18	19	26	18	11	1	6	31	41	519
2017	CR-03	23	16	30	16	2	2	13	20	45	64
2017	CR-04	16	21	25	18	12	2	6	33	40	325
2017	CR-05	21	17	26	18	13	1	4	32	40	119
2014	CR	19	23	26	16	10	1	5	28	45	779
2014	CR-03	18	22	25	16	6	1	13	25	46	96
2014	CR-04	17	22	28	16	11	1	4	29	41	513
2014	CR-05	26	28	19	16	8	1	3	25	56	159

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	8	14	24	21	23	4	4	48	25	567
2020	CR-03	5	12	17	34	20	7	5	61	19	41
2020	CR-04	9	15	23	20	25	4	5	49	26	357
2020	CR-05	9	14	30	20	20	4	3	44	24	161
2019	CR	15	17	29	18	13	4	4	34	35	562
2019	CR-03	17	17	24	17	13	4	7	34	39	46
2019	CR-04	13	15	28	19	16	5	4	39	31	360
2019	CR-05	18	23	32	16	5	3	3	23	43	140
2018	CR	16	20	26	17	12	4	5	32	39	494
2018	CR-03	23	11	21	11	19	6	9	35	40	47
2018	CR-04	14	20	27	17	13	3	5	33	37	318
2018	CR-05	18	23	23	19	10	4	3	31	45	115
2017	CR	18	20	24	17	11	2	8	31	43	518
2017	CR-03	22	16	21	16	8	5	13	29	46	63
2017	CR-04	17	21	21	17	13	2	9	34	42	324
2017	CR-05	19	20	34	17	6	2	3	24	40	120
2014	CR	15	21	22	19	14	3	7	36	39	777
2014	CR-03	11	27	13	20	15	5	9	40	45	96
2014	CR-04	15	19	21	21	14	3	7	39	38	512
2014	CR-05	18	21	31	13	11	3	4	25	42	158

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	7	14	30	22	19	4	4	44	23	564
2020	CR-04	9	16	27	23	18	3	3	44	27	357
2020	CR-05	4	10	39	21	17	4	5	42	16	158
2019	CR	10	19	29	21	16	2	2	40	30	561
2019	CR-03	13	15	15	15	28	7	7	50	33	46
2019	CR-04	10	19	29	22	16	2	3	39	30	359
2019	CR-05	11	18	33	21	14	2	1	36	30	140
2018	CR	10	21	29	17	14	3	5	34	34	495
2018	CR-03	15	4	26	20	17	7	11	45	24	46
2018	CR-04	9	25	30	14	14	3	5	31	37	322
2018	CR-05	11	16	30	22	14	4	4	39	29	114
2017	CR	11	20	30	18	10	4	8	32	34	521
2017	CR-03	13	13	25	16	11	6	16	35	33	63
2017	CR-04	10	21	31	19	9	3	7	31	35	328
2017	CR-05	11	19	33	16	12	3	6	30	33	119
2014	CR	13	16	32	16	11	4	7	31	33	777
2014	CR-03	10	10	28	22	13	5	11	41	25	96
2014	CR-04	13	18	33	15	11	3	6	29	34	511
2014	CR-05	16	16	33	15	11	4	5	29	35	159

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	6	9	35	28	18	0	4	48	16	568
2020	CR-03	5	7	29	27	22	2	7	54	14	41
2020	CR-04	6	10	36	28	17	0	3	47	16	357
2020	CR-05	7	7	34	30	17	0	4	49	15	161
2019	CR	11	22	31	20	11	1	3	33	35	563
2019	CR-03	13	20	24	20	20	0	4	41	34	46
2019	CR-04	9	22	32	21	11	2	3	34	32	361
2019	CR-05	16	24	30	17	10	1	3	28	41	140

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	29	27	21	9	7	5	3	60	17	570
2020	CR-03	24	27	17	15	10	2	5	55	26	41
2020	CR-04	26	27	23	9	8	5	3	57	18	360
2020	CR-05	38	26	18	8	4	4	2	67	13	160
2019	CR	24	30	19	12	11	4	1	57	24	561
2019	CR-03	20	35	13	9	20	2	2	57	30	46
2019	CR-04	24	29	20	13	9	4	1	56	23	360
2019	CR-05	27	29	17	10	13	3	1	59	24	139
2018	CR	16	30	22	11	14	4	3	50	27	500
2018	CR-03	8	20	16	10	39	4	2	30	52	49
2018	CR-04	16	32	23	12	11	3	3	51	25	321
2018	CR-05	19	27	24	8	11	7	4	51	21	116
2017	CR	18	32	17	13	13	4	4	54	27	524
2017	CR-03	11	26	15	12	29	3	3	39	44	65
2017	CR-04	17	31	19	14	9	5	4	53	26	328
2017	CR-05	23	38	12	8	11	4	4	66	21	120
2014	CR	24	31	20	8	11	3	3	58	21	780
2014	CR-03	24	32	14	15	14	1	1	57	29	96
2014	CR-04	24	31	21	7	10	4	3	59	19	513
2014	CR-05	21	28	23	7	14	3	4	53	23	159

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	40	28	12	9	9	1	1	69	18	567
2020	CR-03	45	18	23	5	10	0	0	63	15	40
2020	CR-04	34	30	13	11	10	1	1	65	21	358
2020	CR-05	54	25	8	7	6	1	1	80	13	160
2019	CR	36	29	13	10	11	1	0	66	21	562
2019	CR-03	29	29	13	11	18	0	0	58	29	45
2019	CR-04	35	30	14	9	10	0	0	66	20	361
2019	CR-05	41	27	9	10	11	1	0	70	21	140
2018	CR	28	31	14	13	13	1	0	59	27	498
2018	CR-03	22	22	6	16	33	0	0	45	49	49
2018	CR-04	26	32	14	13	13	1	0	59	27	319
2018	CR-05	32	31	16	12	8	1	0	63	20	116
2017	CR	30	31	14	11	13	1	1	62	24	524
2017	CR-03	25	22	15	15	18	2	3	48	35	65
2017	CR-04	28	33	14	11	13	1	1	62	24	328
2017	CR-05	37	32	12	8	10	1	1	70	18	120
2014	CR	35	28	12	11	12	1	1	64	23	780
2014	CR-03	32	26	7	11	22	1	0	59	34	96
2014	CR-04	36	27	13	12	10	1	2	65	22	513
2014	CR-05	33	30	13	9	15	1	0	64	24	159

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	48	32	10	7	3	0	0	81	10	567
2020	CR-03	48	30	10	5	8	0	0	78	13	40
2020	CR-04	43	36	11	7	3	0	0	79	10	360
2020	CR-05	59	25	7	6	2	1	0	85	8	158
2019	CR	40	35	10	8	7	0	0	75	15	562
2019	CR-03	24	50	4	9	13	0	0	74	22	46
2019	CR-04	39	36	10	9	5	0	0	76	14	360
2019	CR-05	47	27	11	6	9	0	0	74	15	140
2018	CR	32	36	15	11	5	0	0	68	16	495
2018	CR-03	22	27	16	12	22	0	0	49	35	49
2018	CR-04	31	37	16	11	4	1	0	69	15	317
2018	CR-05	37	37	13	10	3	0	0	74	13	115
2017	CR	31	40	12	10	7	0	0	71	17	522
2017	CR-03	22	32	12	17	15	0	2	55	33	65
2017	CR-04	30	41	13	9	7	1	0	71	16	327
2017	CR-05	37	43	9	7	3	0	0	80	10	119
2014	CR	34	39	11	9	7	0	0	72	16	777
2014	CR-03	29	38	8	11	14	0	0	67	25	96
2014	CR-04	34	39	12	9	5	0	0	74	14	511
2014	CR-05	32	38	11	9	10	1	0	71	19	158

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	37	14	6	2	1	1	77	8	566
2020	CR-03	38	35	13	5	8	0	3	74	13	40
2020	CR-04	34	41	14	6	3	1	1	76	9	359
2020	CR-05	50	27	15	4	0	3	1	80	5	158
2019	CR	35	35	16	6	7	2	0	71	13	561
2019	CR-03	20	40	22	2	16	0	0	60	18	45
2019	CR-04	35	34	17	7	4	2	1	70	12	362
2019	CR-05	40	36	9	4	9	1	0	77	13	138
2018	CR	24	38	23	5	7	2	1	64	13	498
2018	CR-03	14	31	22	6	24	2	0	46	31	49
2018	CR-04	24	38	24	6	5	2	1	65	11	320
2018	CR-05	26	41	19	5	6	3	0	69	12	115

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	26	17	5	5	6	3	70	11	567
2020	CR-03	33	28	28	3	3	5	3	65	5	40
2020	CR-04	33	30	17	4	7	6	4	69	12	360
2020	CR-05	49	19	14	6	3	6	2	75	10	159

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	30	18	4	4	1	7	72	8	568
2020	CR-03	35	28	20	0	13	0	5	66	13	40
2020	CR-04	37	29	17	4	4	1	8	72	9	358
2020	CR-05	34	33	19	4	2	1	7	73	7	161
2019	CR	33	29	18	6	7	1	5	66	14	562
2019	CR-03	20	33	18	7	11	0	11	60	20	45
2019	CR-04	35	28	19	6	6	1	5	67	13	362
2019	CR-05	29	32	14	6	11	3	5	66	18	139

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	42	31	13	7	5	1	1	74	12	568
2020	CR-03	54	20	10	10	7	0	0	73	17	41
2020	CR-04	41	31	14	6	6	1	1	73	13	357
2020	CR-05	41	34	13	7	2	0	3	77	10	161
2019	CR	38	28	17	9	7	1	1	67	16	562
2019	CR-03	31	44	9	11	4	0	0	76	16	45
2019	CR-04	39	25	19	9	6	1	1	66	15	361
2019	CR-05	36	30	14	8	10	1	1	68	18	140
2018	CR	32	31	15	11	10	1	0	64	21	494
2018	CR-03	18	22	10	22	20	4	2	43	46	49
2018	CR-04	32	32	17	11	7	0	0	65	18	317
2018	CR-05	36	32	13	6	12	1	0	68	19	114
2017	CR	35	35	14	6	8	1	0	71	15	525
2017	CR-03	29	31	17	6	14	2	2	62	21	65
2017	CR-04	37	35	14	7	7	1	0	72	14	329
2017	CR-05	32	40	13	6	8	2	0	73	14	120
2014	CR	34	34	13	9	8	1	0	69	18	777
2014	CR-03	32	30	18	3	17	0	0	63	20	96
2014	CR-04	35	36	13	9	6	1	1	72	15	511
2014	CR-05	28	34	13	15	11	1	0	62	26	158

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	44	23	16	6	7	2	2	70	13	569
2020	CR-03	56	10	15	5	15	0	0	66	20	41
2020	CR-04	43	24	17	7	7	2	1	69	14	359
2020	CR-05	46	24	15	6	4	1	3	73	11	160

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	44	29	13	7	4	1	1	75	11	568
2020	CR-03	51	20	17	2	10	0	0	71	12	41
2020	CR-04	42	31	14	7	4	1	1	74	12	358
2020	CR-05	48	29	11	6	3	1	3	79	9	160
2019	CR	39	32	14	8	6	1	1	72	14	560
2019	CR-03	39	30	11	9	9	0	2	71	18	46
2019	CR-04	37	33	16	8	5	1	1	71	13	360
2019	CR-05	45	28	9	8	8	1	1	74	16	138
2018	CR	34	32	14	10	9	1	1	67	19	488
2018	CR-03	18	31	10	22	14	2	2	51	38	49
2018	CR-04	34	33	15	9	8	1	1	67	18	313
2018	CR-05	38	32	13	8	8	1	0	71	16	112
2017	CR	37	34	11	9	8	1	1	72	17	525
2017	CR-03	31	28	12	15	12	2	0	59	28	65
2017	CR-04	36	37	10	8	8	0	1	73	16	329
2017	CR-05	41	31	12	9	6	1	0	73	15	120
2014	CR	34	35	12	10	9	1	0	69	19	778
2014	CR-03	33	35	6	10	15	0	0	69	25	96
2014	CR-04	36	35	12	9	7	1	0	71	16	513
2014	CR-05	28	34	15	10	13	1	0	63	22	157

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	39	61	572
2020	CR-03	34	66	41
2020	CR-04	38	62	361
2020	CR-05	43	57	161

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	42	16	12	6	4	7	13	73	12	570
2020	CR-03	45	3	23	5	5	8	13	59	13	40
2020	CR-04	39	18	11	5	5	7	16	73	13	360
2020	CR-05	51	14	12	7	1	7	8	76	10	161

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	53	24	12	6	3	1	1	79	9	568
2020	CR-03	56	13	15	10	3	3	0	71	13	39
2020	CR-04	50	28	12	5	4	1	1	79	9	360
2020	CR-05	60	18	12	6	2	1	1	80	8	160
2019	CR	49	27	11	6	6	0	0	77	12	561
2019	CR-03	50	28	11	2	9	0	0	78	11	46
2019	CR-04	49	27	11	7	5	0	0	77	12	361
2019	CR-05	48	27	12	4	7	1	1	76	12	138
2018	CR	40	27	15	9	9	1	0	67	18	493
2018	CR-03	24	27	18	10	20	0	0	51	31	49
2018	CR-04	42	25	15	9	8	1	0	68	17	317
2018	CR-05	37	34	15	6	8	0	0	71	14	113
2017	CR	46	26	13	6	7	1	0	73	14	524
2017	CR-03	37	20	25	6	11	2	0	58	17	65
2017	CR-04	46	29	11	6	7	1	0	75	14	328
2017	CR-05	52	24	11	7	6	0	0	76	13	120
2014	CR	47	28	12	5	6	1	0	76	12	779
2014	CR-03	39	26	15	6	14	0	1	65	20	96
2014	CR-04	50	27	12	4	5	1	0	79	9	512
2014	CR-05	40	33	11	8	6	1	0	74	15	159

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	29	14	6	6	8	0	72	12	570
2020	CR-03	37	29	12	2	10	10	0	73	14	41
2020	CR-04	38	29	15	6	6	7	0	72	12	361
2020	CR-05	38	27	13	7	6	9	1	72	14	159
2019	CR	34	31	15	5	9	6	0	69	15	562
2019	CR-03	33	33	11	4	11	9	0	71	17	46
2019	CR-04	35	29	16	6	8	6	0	68	15	359
2019	CR-05	31	35	14	4	11	6	0	70	15	141
2018	CR	23	32	21	8	10	6	1	59	19	504
2018	CR-03	10	22	29	8	18	10	2	37	30	49
2018	CR-04	24	33	18	9	8	6	1	62	18	325
2018	CR-05	22	33	23	7	11	3	0	57	19	116
2017	CR	22	29	21	11	8	7	1	56	21	526
2017	CR-03	9	31	20	15	11	14	0	46	30	65
2017	CR-04	21	32	20	12	7	7	1	57	21	330
2017	CR-05	31	23	22	8	10	6	0	57	19	120
2014	CR	24	27	19	10	10	8	1	56	22	780
2014	CR-03	20	23	24	11	15	7	0	46	28	96
2014	CR-04	27	27	18	10	9	9	1	60	20	513
2014	CR-05	19	29	22	11	12	7	1	52	25	159

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	34	27	18	11	6	3	0	63	18	568
2020	CR-03	39	22	20	5	10	5	0	64	15	41
2020	CR-04	32	28	19	12	6	2	0	62	19	359
2020	CR-05	37	25	17	13	4	4	0	64	18	159
2019	CR	34	27	17	10	10	3	0	63	20	564
2019	CR-03	35	30	11	4	13	7	0	70	19	46
2019	CR-04	34	25	19	11	8	3	0	61	20	361
2019	CR-05	32	30	15	9	13	1	0	63	22	141
2018	CR	22	27	22	11	14	3	0	52	26	504
2018	CR-03	10	31	18	8	29	4	0	43	38	49
2018	CR-04	23	27	23	12	11	3	0	52	24	325
2018	CR-05	22	28	20	9	17	3	0	53	27	116
2017	CR	21	28	20	13	13	5	1	52	27	526
2017	CR-03	11	29	17	14	20	8	2	44	37	65
2017	CR-04	21	29	20	12	12	5	1	54	25	330
2017	CR-05	23	29	22	13	11	3	0	53	24	120
2014	CR	21	28	19	15	13	3	0	51	29	779
2014	CR-03	21	20	20	18	18	4	0	42	37	96
2014	CR-04	22	29	19	14	12	3	1	53	27	513
2014	CR-05	19	32	18	15	13	3	0	52	29	158

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	25	31	19	12	7	7	0	60	20	570
2020	CR-03	29	29	22	2	7	10	0	65	11	41
2020	CR-04	26	29	19	13	6	6	0	59	21	360
2020	CR-05	23	33	19	11	8	8	0	60	20	160
2019	CR	26	27	20	11	10	7	0	56	22	564
2019	CR-03	22	29	18	4	18	9	0	56	24	45
2019	CR-04	26	25	23	12	7	7	0	55	20	362
2019	CR-05	24	30	14	11	14	6	0	58	27	141
2018	CR	18	24	23	13	16	5	0	45	30	496
2018	CR-03	8	17	27	6	31	10	0	28	42	48
2018	CR-04	20	26	22	15	12	5	1	48	29	321
2018	CR-05	16	23	25	11	19	6	0	42	32	113
2017	CR	15	22	22	18	13	8	1	41	34	525
2017	CR-03	8	11	25	17	20	20	0	23	46	65
2017	CR-04	15	25	22	18	12	7	1	44	32	330
2017	CR-05	19	23	22	17	13	7	0	44	32	119
2014	CR	16	28	19	16	14	6	0	47	33	780
2014	CR-03	19	21	18	18	16	9	0	44	37	96
2014	CR-04	15	29	19	16	14	6	0	48	32	513
2014	CR-05	13	28	20	17	15	7	0	44	34	159

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	27	33	15	13	9	4	0	62	23	568
2020	CR-03	35	20	18	13	10	5	0	58	24	40
2020	CR-04	26	31	16	14	10	3	0	59	25	360
2020	CR-05	26	39	12	10	8	5	0	69	19	159
2019	CR	24	26	19	15	12	4	0	52	28	563
2019	CR-03	22	29	16	9	11	13	0	59	23	45
2019	CR-04	24	27	19	15	12	3	0	53	28	361
2019	CR-05	23	23	21	16	14	3	0	47	31	141
2018	CR	17	28	21	14	16	5	0	47	31	504
2018	CR-03	6	20	24	4	33	12	0	30	42	49
2018	CR-04	18	29	19	16	14	4	1	49	31	325
2018	CR-05	16	28	23	12	16	4	0	46	30	116
2017	CR	16	28	18	17	16	4	0	46	35	525
2017	CR-03	8	23	18	17	26	8	0	33	47	65
2017	CR-04	16	27	20	18	15	4	1	45	34	329
2017	CR-05	21	35	12	18	12	3	0	57	30	120
2014	CR	15	30	18	15	18	4	0	47	35	779
2014	CR-03	15	33	11	16	23	1	1	49	39	96
2014	CR-04	14	31	18	16	18	4	0	47	35	513
2014	CR-05	15	27	24	11	19	4	0	44	32	158

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	16	9	6	7	17	6	70	17	572
2020	CR-03	22	7	12	7	12	22	17	48	32	41
2020	CR-04	38	15	9	6	7	19	6	71	18	361
2020	CR-05	43	18	11	8	4	12	4	73	14	161
2019	CR	36	19	12	6	8	16	4	68	17	564
2019	CR-03	20	9	16	20	9	20	7	39	39	45
2019	CR-04	37	18	11	6	7	17	4	69	17	362
2019	CR-05	37	25	11	4	9	13	2	73	14	141

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	29	41	19	6	3	2	1	72	9	568
2020	CR-03	33	33	25	5	0	3	3	68	5	40
2020	CR-04	27	39	20	6	4	3	1	69	10	359
2020	CR-05	31	46	15	6	1	1	1	78	7	160
2019	CR	25	40	18	9	6	2	0	67	15	563
2019	CR-03	20	46	15	9	9	2	0	67	18	46
2019	CR-04	26	39	18	9	4	3	0	67	14	360
2019	CR-05	25	39	16	9	8	3	0	66	18	141
2018	CR	21	41	20	9	7	2	0	64	16	498
2018	CR-03	15	33	15	21	15	2	0	49	36	48
2018	CR-04	22	40	23	8	5	2	0	64	13	324
2018	CR-05	18	47	14	10	9	3	0	67	19	114
2017	CR	21	37	22	10	7	2	1	60	18	521
2017	CR-03	17	31	26	11	11	3	2	50	23	65
2017	CR-04	22	35	22	12	6	3	0	59	18	326
2017	CR-05	20	47	19	7	6	1	1	68	13	119
2014	CR	24	39	20	6	8	3	0	65	14	779
2014	CR-03	24	25	21	11	11	7	0	53	25	96
2014	CR-04	23	41	20	5	7	2	0	66	13	512
2014	CR-05	25	41	19	5	7	3	0	68	12	159

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	24	35	20	12	6	2	0	60	19	563
2020	CR-03	34	34	20	7	2	2	0	70	10	41
2020	CR-04	23	33	22	13	7	2	0	57	21	355
2020	CR-05	24	39	16	13	6	2	1	65	19	159
2019	CR	17	31	23	14	12	3	0	50	27	558
2019	CR-03	13	33	20	17	15	2	0	47	33	46
2019	CR-04	18	32	23	13	11	3	0	51	25	359
2019	CR-05	17	28	23	14	14	4	0	47	29	139

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	34	34	15	9	4	2	3	70	14	570
2020	CR-03	37	24	20	17	2	0	0	61	20	41
2020	CR-04	33	34	14	8	5	3	3	71	14	359
2020	CR-05	35	35	15	9	3	1	2	72	13	161
2019	CR	31	34	15	9	9	2	2	67	18	563
2019	CR-03	30	26	15	9	13	7	0	60	23	46
2019	CR-04	32	32	16	10	7	1	2	66	18	360
2019	CR-05	29	40	12	5	11	2	1	71	16	141
2018	CR	24	39	18	9	6	3	0	66	15	499
2018	CR-03	13	38	17	13	19	2	0	51	32	48
2018	CR-04	26	41	17	7	5	2	1	69	13	325
2018	CR-05	22	38	22	11	4	3	0	62	15	113
2017	CR	31	37	15	8	6	4	0	71	14	522
2017	CR-03	19	33	16	9	20	3	0	53	31	64
2017	CR-04	30	37	16	8	3	5	1	72	12	327
2017	CR-05	36	38	13	5	4	4	0	77	10	120
2014	CR	32	37	11	8	5	5	1	74	14	780
2014	CR-03	25	31	15	10	13	5	1	60	24	96
2014	CR-04	32	38	12	8	4	5	1	74	13	513
2014	CR-05	33	41	7	8	4	5	1	79	13	159

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	31	36	17	8	4	3	1	70	13	566
2020	CR-03	29	37	17	10	2	5	0	69	13	41
2020	CR-04	29	36	18	8	4	4	1	68	13	357
2020	CR-05	37	35	13	9	4	1	0	73	14	159
2019	CR	29	32	20	8	8	2	0	63	17	561
2019	CR-03	28	28	20	9	13	2	0	58	22	46
2019	CR-04	30	32	21	9	6	3	0	64	15	360
2019	CR-05	29	32	18	7	12	2	0	63	19	139
2018	CR	23	34	28	6	7	1	0	58	14	495
2018	CR-03	13	27	29	8	23	0	0	40	31	48
2018	CR-04	24	35	30	6	4	1	0	60	10	321
2018	CR-05	23	34	26	7	9	2	0	58	16	113

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	22	25	17	11	11	11	3	55	26	566
2020	CR-03	27	17	24	7	10	10	5	51	20	41
2020	CR-04	21	24	17	12	11	13	3	53	27	356
2020	CR-05	25	28	15	11	11	7	3	59	24	160
2019	CR	23	23	17	11	15	9	2	51	29	563
2019	CR-03	22	24	13	9	17	13	2	54	31	46
2019	CR-04	22	23	19	12	13	9	2	51	28	360
2019	CR-05	27	19	15	9	21	8	1	51	33	141
2018	CR	16	22	26	12	14	8	1	42	29	498
2018	CR-03	9	19	28	13	30	2	0	28	43	47
2018	CR-04	17	23	26	13	13	8	1	44	28	325
2018	CR-05	15	19	28	12	15	11	1	38	30	113
2017	CR	16	23	24	15	12	8	3	44	30	517
2017	CR-03	9	20	37	14	12	6	2	32	28	65
2017	CR-04	15	25	21	15	11	9	3	46	30	323
2017	CR-05	20	20	22	14	14	7	3	44	32	118
2014	CR	14	25	17	14	19	10	2	44	37	779
2014	CR-03	17	21	12	12	32	6	1	41	47	95
2014	CR-04	14	25	18	15	16	11	2	44	36	513
2014	CR-05	12	28	17	12	22	7	2	44	38	159

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	27	27	18	11	12	3	1	57	25	569
2020	CR-03	24	32	17	7	15	2	2	59	23	41
2020	CR-04	29	23	19	11	13	5	1	55	25	358
2020	CR-05	25	33	16	14	12	1	1	58	26	161
2019	CR	23	27	17	12	17	4	0	52	31	558
2019	CR-03	22	28	15	17	15	2	0	51	33	46
2019	CR-04	22	27	16	13	17	4	0	51	31	359
2019	CR-05	25	24	20	9	18	4	0	51	29	138
2018	CR	16	24	21	16	20	2	0	41	37	499
2018	CR-03	4	27	19	13	35	2	0	32	49	48
2018	CR-04	16	23	22	18	18	2	0	41	37	325
2018	CR-05	17	26	19	12	23	3	0	44	36	113
2017	CR	14	22	17	20	20	5	1	39	43	524
2017	CR-03	6	15	17	20	38	3	0	22	60	65
2017	CR-04	13	24	18	20	17	6	2	40	41	328
2017	CR-05	17	24	17	19	18	5	0	43	38	120
2014	CR	15	24	19	14	22	5	1	41	39	777
2014	CR-03	18	25	14	9	29	4	1	45	41	96
2014	CR-04	14	25	19	14	21	6	1	42	37	513
2014	CR-05	14	18	23	18	23	3	1	33	43	156

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	21	20	17	13	21	4	3	44	37	567
2020	CR-03	25	15	25	10	20	3	3	42	32	40
2020	CR-04	18	20	18	11	23	6	3	43	37	358
2020	CR-05	26	20	13	16	19	3	4	49	37	160
2019	CR	17	19	17	16	26	3	1	38	44	562
2019	CR-03	15	9	28	15	26	7	0	26	44	46
2019	CR-04	18	19	15	15	28	3	2	38	45	360
2019	CR-05	17	21	20	18	21	2	0	39	40	140
2018	CR	12	20	16	17	30	2	3	34	49	498
2018	CR-03	10	21	10	13	44	2	0	32	57	48
2018	CR-04	11	19	17	18	29	2	3	32	50	324
2018	CR-05	16	23	17	14	27	2	1	40	43	113
2017	CR	8	15	13	22	34	4	4	25	60	525
2017	CR-03	5	5	8	17	54	6	6	11	81	65
2017	CR-04	7	17	15	24	31	3	3	25	59	329
2017	CR-05	12	19	13	22	29	3	3	33	54	120
2014	CR	10	15	14	19	36	3	4	27	59	778
2014	CR-03	9	16	14	13	47	0	1	26	61	95
2014	CR-04	10	16	15	19	34	3	4	27	57	513
2014	CR-05	8	15	11	22	36	4	4	25	63	158

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	59	18	11	4	2	1	5	82	7	570
2020	CR-03	59	12	15	7	0	0	7	76	8	41
2020	CR-04	59	20	9	4	2	1	5	84	6	359
2020	CR-05	60	15	12	5	3	1	5	79	9	161
2019	CR	54	22	12	2	4	1	5	80	7	562
2019	CR-03	50	26	11	4	2	0	7	81	7	46
2019	CR-04	54	23	10	2	4	1	6	82	7	359
2019	CR-05	53	19	17	3	4	2	1	75	7	141

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	41	20	17	10	7	2	4	65	17	568
2020	CR-03	37	20	27	7	2	2	5	61	11	41
2020	CR-04	41	19	17	10	8	1	4	63	19	357
2020	CR-05	44	21	14	9	5	2	5	70	15	161
2019	CR	32	24	17	10	8	3	5	61	20	562
2019	CR-03	27	22	20	11	11	2	7	54	24	45
2019	CR-04	33	23	18	11	7	3	6	61	19	361
2019	CR-05	31	26	16	6	10	6	4	64	18	140

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	66	13	8	4	3	2	5	85	7	564
2020	CR-03	54	17	17	2	0	5	5	78	3	41
2020	CR-04	68	12	6	3	3	3	5	87	6	354
2020	CR-05	64	13	9	5	3	1	5	82	9	160
2019	CR	62	12	6	4	6	4	6	82	11	561
2019	CR-03	41	17	7	9	9	9	9	71	21	46
2019	CR-04	65	12	5	2	6	4	6	86	9	359
2019	CR-05	61	9	8	6	6	4	7	78	13	140

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	64	14	7	2	4	2	7	86	7	565
2020	CR-03	51	17	7	5	2	7	10	82	9	41
2020	CR-04	63	15	5	3	4	2	8	88	7	356
2020	CR-05	69	9	9	1	4	1	6	84	5	159
2019	CR	67	9	4	3	4	4	9	87	8	561
2019	CR-03	57	13	7	0	7	4	13	84	8	46
2019	CR-04	69	8	4	2	3	4	9	89	6	360
2019	CR-05	67	7	5	4	5	2	9	84	11	139

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	23	39	20	8	4	5	1	66	12	568
2020	CR-03	27	39	24	7	2	0	0	66	10	41
2020	CR-04	22	39	22	6	4	5	1	65	11	357
2020	CR-05	27	37	15	11	2	7	1	69	15	161
2019	CR	22	33	22	10	7	5	1	59	17	565
2019	CR-03	22	26	26	9	13	2	2	50	23	46
2019	CR-04	22	35	22	10	5	5	1	61	16	362
2019	CR-05	24	32	22	9	9	5	0	59	18	141
2018	CR	14	30	27	11	11	6	1	47	24	499
2018	CR-03	17	23	25	13	21	2	0	40	34	48
2018	CR-04	13	31	27	13	9	6	1	47	24	324
2018	CR-05	14	31	29	8	12	6	0	48	21	114
2017	CR	13	27	26	14	12	6	1	43	29	523
2017	CR-03	9	17	23	20	23	5	3	28	47	65
2017	CR-04	12	28	27	15	10	7	1	43	28	327
2017	CR-05	15	32	25	9	12	6	1	50	23	120

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	36	14	7	4	2	0	74	11	565
2020	CR-03	43	33	18	5	3	0	0	75	8	40
2020	CR-04	33	38	15	6	4	3	1	74	11	356
2020	CR-05	41	32	13	9	3	2	0	75	12	160
2019	CR	36	33	16	7	5	3	0	72	12	558
2019	CR-03	28	41	17	4	9	0	0	70	13	46
2019	CR-04	37	33	16	7	4	3	0	72	11	357
2019	CR-05	37	32	14	5	8	4	0	72	13	139
2018	CR	31	38	17	6	5	2	1	71	12	496
2018	CR-03	20	37	20	10	8	2	2	60	19	49
2018	CR-04	33	38	17	6	4	2	1	72	11	320
2018	CR-05	27	42	14	6	5	5	0	73	12	113
2017	CR	30	40	17	5	5	3	0	72	11	525
2017	CR-03	25	45	11	8	9	2	2	71	17	65
2017	CR-04	30	39	17	5	4	4	0	72	10	329
2017	CR-05	31	41	19	4	4	1	0	73	8	120
2014	CR	36	36	15	5	5	3	1	74	10	780
2014	CR-03	31	27	16	7	14	4	1	62	22	96
2014	CR-04	36	37	15	4	4	3	0	76	8	513
2014	CR-05	33	39	13	6	5	3	1	75	12	159

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	31	16	6	3	5	1	73	9	565
2020	CR-03	50	25	13	3	5	5	0	79	8	40
2020	CR-04	34	33	17	6	4	5	1	72	10	356
2020	CR-05	44	28	16	7	1	4	0	75	8	160
2019	CR	39	30	17	5	4	4	1	73	9	562
2019	CR-03	37	39	4	4	13	2	0	78	18	46
2019	CR-04	40	30	17	5	3	5	1	74	8	359
2019	CR-05	38	32	20	2	5	3	0	72	7	141
2018	CR	34	34	19	5	4	3	1	71	9	496
2018	CR-03	16	41	22	0	12	6	2	62	13	49
2018	CR-04	35	34	19	5	3	2	1	72	8	320
2018	CR-05	31	34	19	6	4	5	0	68	11	113
2017	CR	27	34	18	6	8	5	1	66	15	523
2017	CR-03	20	32	18	2	15	9	3	60	19	65
2017	CR-04	28	33	19	7	7	5	2	65	15	328
2017	CR-05	27	40	17	4	8	4	0	70	12	119
2014	CR	36	33	16	5	4	6	1	73	10	780
2014	CR-03	29	28	22	3	13	2	3	60	16	96
2014	CR-04	37	33	15	5	3	6	1	76	8	513
2014	CR-05	31	35	15	8	4	6	1	72	12	159

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	33	15	5	3	6	1	75	9	567
2020	CR-03	44	29	17	0	5	5	0	77	5	41
2020	CR-04	34	34	15	5	4	7	1	73	10	357
2020	CR-05	39	33	15	6	2	5	0	76	8	160

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	30	15	6	6	3	2	72	12	568
2020	CR-03	41	28	23	3	5	0	0	69	8	39
2020	CR-04	34	32	16	6	6	4	2	70	13	359
2020	CR-05	47	26	12	7	4	2	2	76	12	161

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	51	30	10	6	2	0	81	8	568
2020	CR-03	55	20	13	13	0	0	75	13	40
2020	CR-04	47	34	11	5	3	0	81	9	358
2020	CR-05	60	25	9	5	1	1	85	6	161
2019	CR	46	34	10	5	5	1	80	10	564
2019	CR-03	41	33	9	4	13	0	74	17	46
2019	CR-04	46	35	10	5	4	0	81	9	361
2019	CR-05	45	31	11	5	6	1	78	12	141
2018	CR	36	36	16	6	6	0	72	12	494
2018	CR-03	22	35	22	8	12	0	57	20	49
2018	CR-04	38	36	15	6	5	0	74	11	320
2018	CR-05	34	38	15	5	6	1	73	12	111
2017	CR	34	40	12	8	6	0	74	13	525
2017	CR-03	22	43	15	11	9	0	65	20	65
2017	CR-04	34	42	12	7	5	0	77	12	329
2017	CR-05	40	35	11	10	4	0	75	14	120
2014	CR	39	36	11	6	7	0	75	13	780
2014	CR-03	36	23	17	10	13	1	60	23	96
2014	CR-04	40	37	11	5	6	0	77	12	513
2014	CR-05	36	39	12	5	6	1	76	11	159

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	41	29	16	6	7	0	70	14	565
2020	CR-03	63	15	13	5	5	0	78	10	40
2020	CR-04	37	31	17	5	9	0	69	14	356
2020	CR-05	48	25	13	10	4	1	74	14	160
2019	CR	36	29	16	10	9	1	65	19	563
2019	CR-03	39	22	11	13	15	0	61	28	46
2019	CR-04	35	31	16	10	7	1	67	17	360
2019	CR-05	33	27	18	9	11	2	62	20	141
2018	CR	27	28	23	9	12	0	55	21	495
2018	CR-03	21	29	27	4	19	0	50	23	48
2018	CR-04	28	28	23	9	11	0	56	21	321
2018	CR-05	23	31	21	12	13	1	55	24	112
2017	CR	24	34	19	11	11	1	59	22	522
2017	CR-03	20	28	23	11	17	2	48	28	65
2017	CR-04	23	35	19	11	11	2	59	22	328
2017	CR-05	26	37	17	10	10	0	63	20	119
2014	CR	25	34	18	10	11	1	61	21	779
2014	CR-03	25	30	14	15	15	2	56	30	96
2014	CR-04	27	34	19	9	10	1	62	19	513
2014	CR-05	20	38	19	11	11	1	59	22	158

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	39	31	14	9	6	1	0	71	15	560
2020	CR-03	55	15	18	8	5	0	0	70	13	40
2020	CR-04	36	35	13	9	7	1	0	71	16	353
2020	CR-05	46	27	13	9	4	1	0	73	13	158
2019	CR	35	30	17	10	8	0	0	65	18	561
2019	CR-03	28	30	22	7	13	0	0	59	20	46
2019	CR-04	36	31	15	11	6	0	0	67	18	360
2019	CR-05	33	29	18	9	10	1	0	63	19	140
2018	CR	25	30	22	11	11	1	0	56	22	490
2018	CR-03	13	26	30	9	23	0	0	38	32	47
2018	CR-04	27	30	22	11	9	1	0	57	21	317
2018	CR-05	23	36	17	10	13	1	0	59	23	112
2017	CR	22	35	20	13	9	1	0	58	22	524
2017	CR-03	14	31	20	18	15	2	0	45	34	65
2017	CR-04	21	36	23	11	8	1	0	57	20	328
2017	CR-05	26	41	13	13	8	0	0	66	20	120
2014	CR	25	35	18	11	10	1	0	60	22	779
2014	CR-03	26	28	15	16	16	0	0	54	31	96
2014	CR-04	26	35	19	11	9	1	0	61	20	513
2014	CR-05	19	39	19	11	11	0	1	58	22	158

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	23	16	10	10	4	1	63	20	566
2020	CR-03	49	18	10	13	8	3	0	68	21	39
2020	CR-04	34	22	18	8	12	4	1	60	21	357
2020	CR-05	40	25	12	12	6	4	1	69	19	161
2019	CR	31	23	20	10	13	3	0	56	24	564
2019	CR-03	33	17	15	15	15	4	0	52	32	46
2019	CR-04	31	24	19	11	12	3	0	56	24	361
2019	CR-05	32	23	22	6	15	3	0	56	21	141
2018	CR	23	23	22	13	15	3	1	48	29	496
2018	CR-03	12	24	18	18	20	6	0	39	41	49
2018	CR-04	24	22	25	12	14	2	1	47	27	320
2018	CR-05	25	27	13	17	14	4	1	54	32	113
2017	CR	25	23	17	14	15	5	1	51	31	522
2017	CR-03	17	29	18	11	20	5	0	48	32	65
2017	CR-04	24	24	17	13	15	6	1	51	30	327
2017	CR-05	29	21	16	16	15	3	0	51	32	119
2014	CR	25	25	17	14	13	5	0	53	28	778
2014	CR-03	28	21	15	15	15	6	0	53	31	95
2014	CR-04	24	26	19	13	12	5	0	53	27	513
2014	CR-05	26	25	14	15	15	4	1	54	31	158

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CR	33	31	36	572
2020	CR-03	20	27	54	41
2020	CR-04	34	31	36	361
2020	CR-05	34	35	31	161
2019	CR	33	32	35	565
2019	CR-03	35	30	35	46
2019	CR-04	30	36	34	362
2019	CR-05	38	25	37	141
2018	CR	35	29	36	501
2018	CR-03	29	31	41	49
2018	CR-04	35	30	35	322
2018	CR-05	41	23	35	116
2017	CR	36	30	34	524
2017	CR-03	40	29	31	65
2017	CR-04	32	31	37	328
2017	CR-05	43	29	28	120
2014	CR	31	30	39	778
2014	CR-03	17	43	41	96
2014	CR-04	31	29	40	511
2014	CR-05	38	26	35	159

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	CR	11	42	30	4	6	5	186
2020	CR-04	14	38	30	5	7	7	121
2020	CR-05	7	51	31	4	4	4	55
2019	CR	9	38	33	3	9	8	186
2019	CR-03	6	25	31	0	25	13	16
2019	CR-04	7	38	38	4	6	6	108
2019	CR-05	13	40	25	4	8	11	53
2018	CR	15	31	35	6	6	7	176
2018	CR-04	16	29	38	7	4	6	112
2018	CR-05	15	31	33	4	10	6	48
2017	CR	13	31	39	5	7	5	188
2017	CR-03	12	31	38	4	12	4	26
2017	CR-04	12	30	39	8	6	5	105
2017	CR-05	11	32	39	2	8	7	52
2014	CR	13	40	31	7	9999	8	240
2014	CR-03	25	38	19	19	9999	0	16
2014	CR-04	13	40	32	6	9999	9	159
2014	CR-05	11	43	33	5	9999	8	61

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	13	87	571
2020	CR-03	20	80	40
2020	CR-04	13	87	361
2020	CR-05	9	91	161
2019	CR	17	83	565
2019	CR-03	26	74	46
2019	CR-04	15	85	362
2019	CR-05	18	82	141
2018	CR	16	84	500
2018	CR-03	20	80	49
2018	CR-04	16	84	321
2018	CR-05	17	83	116

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	49	51	72
2020	CR-04	46	54	46
2020	CR-05	50	50	14
2019	CR	71	29	98
2019	CR-04	68	32	56
2019	CR-05	72	28	25
2018	CR	68	32	79
2018	CR-04	70	30	50

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	65	35	72
2020	CR-04	70	30	46
2020	CR-05	50	50	14
2019	CR	52	48	98
2019	CR-04	55	45	56
2019	CR-05	48	52	25
2018	CR	66	34	79
2018	CR-04	66	34	50

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	CR	100	72
2020	CR-04	100	46
2020	CR-05	100	14
2019	CR	100	98
2019	CR-04	100	56
2019	CR-05	100	25
2018	CR	100	79
2018	CR-03	100	10
2018	CR-04	100	50
2018	CR-05	100	19

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2018	CR	100	79
2018	CR-03	100	10
2018	CR-04	100	50
2018	CR-05	100	19

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	6	94	98
2019	CR-04	11	89	56
2019	CR-05	0	100	25
2018	CR	6	94	79
2018	CR-03	0	100	10
2018	CR-04	10	90	50
2018	CR-05	0	100	19

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	40	60	72
2020	CR-04	46	54	46
2020	CR-05	43	57	14
2019	CR	35	65	97
2019	CR-04	38	63	56
2019	CR-05	28	72	25
2018	CR	40	60	80
2018	CR-04	42	58	50

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	44	56	72
2020	CR-04	46	54	46
2020	CR-05	50	50	14
2019	CR	32	68	97
2019	CR-04	36	64	56
2019	CR-05	24	76	25
2018	CR	34	66	80
2018	CR-03	50	50	10
2018	CR-04	30	70	50
2018	CR-05	35	65	20

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	51	49	72
2020	CR-04	52	48	46
2020	CR-05	64	36	14
2019	CR	53	47	97
2019	CR-04	52	48	56
2019	CR-05	60	40	25
2018	CR	49	51	80
2018	CR-04	44	56	50

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	43	57	72
2020	CR-04	41	59	46
2020	CR-05	43	57	14
2019	CR	37	63	97
2019	CR-04	39	61	56
2019	CR-05	40	60	25
2018	CR	41	59	80
2018	CR-04	36	64	50

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	35	65	72
2020	CR-04	39	61	46
2020	CR-05	36	64	14
2019	CR	34	66	97
2019	CR-04	34	66	56
2019	CR-05	28	72	25
2018	CR	38	63	80
2018	CR-04	34	66	50

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	40	60	72
2020	CR-04	46	54	46
2019	CR	46	54	97
2019	CR-04	48	52	56
2019	CR-05	52	48	25
2018	CR	58	43	80
2018	CR-04	56	44	50

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	25	75	72
2020	CR-04	28	72	46
2019	CR	34	66	97
2019	CR-04	36	64	56
2019	CR-05	32	68	25
2018	CR	31	69	80
2018	CR-04	28	72	50

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2018	CR	100	80
2018	CR-03	100	10
2018	CR-04	100	50
2018	CR-05	100	20

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	7	93	72
2020	CR-05	0	100	14
2019	CR	10	90	97
2019	CR-04	13	88	56
2018	CR	6	94	80
2018	CR-03	0	100	10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	11	89	72
2019	CR	10	90	97
2019	CR-04	13	88	56
2018	CR	10	90	80

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	53	47	72
2020	CR-04	52	48	46
2020	CR-05	64	36	14
2019	CR	62	38	97
2019	CR-04	64	36	56
2019	CR-05	64	36	25
2018	CR	54	46	80
2018	CR-04	58	42	50

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	22	78	72
2020	CR-04	24	76	46
2019	CR	28	72	97
2019	CR-04	23	77	56
2019	CR-05	32	68	25
2018	CR	25	75	80
2018	CR-04	28	72	50

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	19	81	72
2020	CR-04	17	83	46
2019	CR	19	81	97
2019	CR-04	14	86	56
2019	CR-05	24	76	25
2018	CR	15	85	80
2018	CR-04	10	90	50

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	43	57	72
2020	CR-04	43	57	46
2020	CR-05	50	50	14
2019	CR	48	52	97
2019	CR-04	48	52	56
2019	CR-05	52	48	25
2018	CR	35	65	80
2018	CR-04	30	70	50

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	26	74	72
2020	CR-04	28	72	46
2020	CR-05	36	64	14
2019	CR	22	78	97
2019	CR-04	20	80	56
2019	CR-05	28	72	25
2018	CR	14	86	80
2018	CR-04	18	82	50

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	24	76	72
2020	CR-04	26	74	46
2019	CR	19	81	97
2019	CR-04	16	84	56
2019	CR-05	20	80	25
2018	CR	23	78	80
2018	CR-04	20	80	50

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	7	93	72
2019	CR	6	94	97
2018	CR	8	93	80
2018	CR-04	10	90	50

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	10	90	72
2019	CR	7	93	97
2018	CR	8	93	80
2018	CR-03	0	100	10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	15	85	72
2020	CR-04	13	87	46
2019	CR	15	85	97
2019	CR-04	18	82	56
2018	CR	16	84	80
2018	CR-04	22	78	50

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	14	86	72
2020	CR-04	15	85	46
2019	CR	13	87	97
2019	CR-04	13	88	56
2018	CR	13	88	80

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	28	72	72
2020	CR-04	28	72	46
2019	CR	31	69	97
2019	CR-04	32	68	56
2019	CR-05	40	60	25
2018	CR	40	60	80
2018	CR-03	50	50	10
2018	CR-04	38	62	50
2018	CR-05	40	60	20

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	15	85	65
2019	CR	16	84	90

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	9	91	65
2019	CR	24	76	90
2018	CR	9	91	74

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	12	88	65
2019	CR	10	90	90
2018	CR	9	91	74
2018	CR-04	13	87	46

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	7	93	74
2018	CR-03	0	100	10

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	9	91	65
2019	CR	11	89	90
2018	CR	7	93	74
2018	CR-03	0	100	10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	9	91	65
2019	CR	10	90	90
2018	CR	7	93	74
2018	CR-03	0	100	10

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	9	91	65
2019	CR	6	94	90
2018	CR	7	93	74
2018	CR-03	0	100	10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	17	83	65
2019	CR	16	84	90
2018	CR	14	86	74

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	18	82	65
2019	CR	12	88	90
2018	CR	12	88	74
2018	CR-04	11	89	46

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	25	75	65
2019	CR	22	78	90
2018	CR	31	69	74
2018	CR-04	28	72	46

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	11	89	65
2019	CR	11	89	90
2018	CR	12	88	74
2018	CR-04	11	89	46

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	45	55	65
2019	CR	48	52	90
2018	CR	42	58	74
2018	CR-04	37	63	46

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	6	94	90

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	55	45	65
2019	CR	49	51	90
2018	CR	61	39	74
2018	CR-04	57	43	46

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	12	88	74
2018	CR-04	13	87	46

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	18	82	65
2019	CR	19	81	90
2018	CR	16	84	74
2018	CR-04	15	85	46

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	20	19	18	6	6	25	6	56	18	570
2020	CR-03	29	17	29	0	7	15	2	56	9	41
2020	CR-04	19	19	17	6	6	27	7	56	18	359
2020	CR-05	21	16	19	9	5	24	7	54	20	161
2019	CR	18	17	21	6	10	18	10	49	22	563
2019	CR-03	20	16	9	13	18	24	0	47	41	45
2019	CR-04	19	14	23	7	9	19	11	46	22	361
2019	CR-05	18	24	19	3	10	16	10	57	17	141
2018	CR	16	18	24	7	9	20	6	46	21	498
2018	CR-03	6	10	21	10	10	33	8	29	36	48
2018	CR-04	16	19	27	7	8	18	5	46	20	323
2018	CR-05	20	16	20	5	10	19	10	51	21	114
2017	CR	16	16	22	8	11	21	7	44	26	525
2017	CR-03	8	15	29	8	15	17	8	31	31	65
2017	CR-04	17	15	20	9	10	21	7	45	26	329
2017	CR-05	14	15	23	7	9	23	8	43	23	120
2014	CR	16	17	20	6	10	21	9	48	23	780
2014	CR-03	21	11	23	7	17	16	5	41	30	96
2014	CR-04	15	19	18	6	10	23	10	50	23	513
2014	CR-05	14	18	25	6	8	20	8	45	20	159

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	32	29	17	6	4	10	2	69	12	566
2020	CR-03	43	30	13	5	5	5	0	76	11	40
2020	CR-04	30	29	18	5	5	12	2	68	11	357
2020	CR-05	35	27	17	8	4	6	2	68	13	161
2019	CR	33	27	17	6	8	8	1	66	15	562
2019	CR-03	30	20	15	11	17	7	0	53	30	46
2019	CR-04	34	27	17	7	6	9	0	66	15	361
2019	CR-05	33	30	18	2	10	6	1	68	13	140
2018	CR	24	30	23	7	7	8	1	59	16	499
2018	CR-03	14	18	22	12	18	10	4	38	36	49
2018	CR-04	24	30	24	8	5	7	1	60	14	323
2018	CR-05	22	34	22	4	8	9	1	62	14	114
2017	CR	24	26	25	8	7	10	1	55	17	524
2017	CR-03	15	28	29	6	12	8	2	47	20	65
2017	CR-04	25	24	25	8	7	11	1	55	17	328
2017	CR-05	25	28	26	7	5	8	0	59	13	120
2014	CR	25	25	21	7	9	11	2	58	18	780
2014	CR-03	26	18	21	7	17	11	0	49	27	96
2014	CR-04	26	27	19	6	8	12	2	62	16	513
2014	CR-05	21	25	25	8	8	11	2	53	18	159

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	8	92	567
2020	CR-04	9	91	359
2020	CR-05	7	93	159
2019	CR	10	90	564
2019	CR-03	17	83	46
2019	CR-04	10	90	362
2019	CR-05	9	91	140
2018	CR	12	88	498
2018	CR-03	21	79	48
2018	CR-04	12	88	321
2018	CR-05	10	90	115

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	39	61	46
2020	CR-04	39	61	31
2020	CR-05	45	55	11
2019	CR	44	56	59
2019	CR-04	42	58	36
2018	CR	40	60	62
2018	CR-04	40	60	40

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	78	22	46
2020	CR-04	77	23	31
2019	CR	71	29	59
2019	CR-04	78	22	36
2018	CR	81	19	62
2018	CR-04	83	18	40

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	59
2019	CR-04	0	100	36

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	CR	100	46
2020	CR-04	100	31
2020	CR-05	100	11
2019	CR	100	59
2019	CR-04	100	36
2018	CR	100	62
2018	CR-03	100	10
2018	CR-04	100	40
2018	CR-05	100	12

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	59

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	13	87	46
2018	CR	10	90	62

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	35	65	46
2020	CR-04	39	61	31
2019	CR	28	72	58
2019	CR-04	28	72	36
2018	CR	19	81	62
2018	CR-04	18	83	40

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	20	80	46
2020	CR-04	23	77	31
2019	CR	21	79	58
2019	CR-04	25	75	36
2018	CR	15	85	62
2018	CR-04	15	85	40

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	20	80	46
2020	CR-04	26	74	31
2019	CR	22	78	58
2019	CR-04	22	78	36
2018	CR	18	82	62
2018	CR-04	15	85	40

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	13	87	46
2019	CR	10	90	58
2018	CR	13	87	62
2018	CR-04	13	88	40

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	50	50	46
2020	CR-04	55	45	31
2020	CR-05	45	55	11
2019	CR	28	72	58
2019	CR-04	36	64	36
2018	CR	29	71	62
2018	CR-04	33	68	40

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	11	89	46
2019	CR	21	79	58
2019	CR-04	25	75	36
2018	CR	29	71	62
2018	CR-04	30	70	40

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	58
2019	CR-04	0	100	36

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	58
2019	CR-04	0	100	36

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	11	89	62
2018	CR-04	13	88	40

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	CR	100	46
2020	CR-04	100	31
2020	CR-05	100	11
2018	CR	100	62
2018	CR-03	100	10
2018	CR-04	100	40
2018	CR-05	100	12

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	20	80	46
2020	CR-05	45	55	11
2019	CR	22	78	58
2019	CR-04	19	81	36
2018	CR	24	76	62
2018	CR-04	23	78	40

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	CR	100	46
2020	CR-04	100	31
2020	CR-05	100	11
2019	CR	100	58
2019	CR-04	100	36
2018	CR	100	62
2018	CR-03	100	10
2018	CR-04	100	40
2018	CR-05	100	12

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	22	78	46
2020	CR-04	26	74	31
2019	CR	29	71	58
2019	CR-04	31	69	36
2018	CR	21	79	62
2018	CR-04	28	73	40

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	35	65	46
2020	CR-04	29	71	31
2020	CR-05	55	45	11
2019	CR	31	69	58
2019	CR-04	28	72	36
2018	CR	37	63	62
2018	CR-04	40	60	40

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	13	87	46
2019	CR	16	84	58
2019	CR-04	17	83	36
2018	CR	13	87	62
2018	CR-03	0	100	10
2018	CR-04	20	80	40
2018	CR-05	0	100	12

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	0	100	58
2019	CR-04	0	100	36

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	22	78	46
2020	CR-04	16	84	31
2019	CR	22	78	58
2019	CR-04	22	78	36
2018	CR	26	74	62
2018	CR-04	25	75	40

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	8	92	62

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	8	92	62

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	20	80	46
2020	CR-04	16	84	31
2019	CR	10	90	58
2018	CR	13	87	62
2018	CR-04	15	85	40

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	39	61	46
2020	CR-04	52	48	31
2019	CR	41	59	58
2019	CR-04	47	53	36
2018	CR	39	61	62
2018	CR-03	50	50	10
2018	CR-04	33	68	40
2018	CR-05	50	50	12

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	10	90	59

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2018	CR	100	59
2018	CR-03	100	10
2018	CR-04	100	38
2018	CR-05	100	11

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	12	88	59

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	17	83	59
2018	CR-04	16	84	38

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	27	73	59
2018	CR-04	18	82	38

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	10	90	59

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	37	63	59
2018	CR-03	50	50	10
2018	CR-04	29	71	38
2018	CR-05	55	45	11

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	61	39	59
2018	CR-04	47	53	38

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CR	22	78	59
2018	CR-04	21	79	38

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	21	20	20	3	5	26	6	59	12	569
2020	CR-03	28	25	25	3	3	15	3	64	6	40
2020	CR-04	20	19	20	2	5	28	6	59	11	360
2020	CR-05	23	17	19	6	6	23	8	56	17	160
2019	CR	21	17	23	4	7	20	9	54	14	561
2019	CR-03	17	13	20	2	20	24	4	42	30	46
2019	CR-04	20	18	23	4	5	19	10	54	13	360
2019	CR-05	23	19	22	4	6	22	6	57	13	139
2018	CR	17	19	25	5	7	23	5	49	16	496
2018	CR-03	13	6	28	9	13	23	9	28	31	47
2018	CR-04	16	20	27	5	5	23	5	49	14	320
2018	CR-05	18	20	22	2	10	23	5	54	16	115
2017	CR	16	20	22	5	5	24	7	52	15	524
2017	CR-03	11	14	28	6	11	23	8	36	24	65
2017	CR-04	17	22	23	5	5	22	6	55	13	329
2017	CR-05	17	19	17	5	4	30	8	57	15	119
2014	CR	17	17	23	3	6	25	9	51	15	780
2014	CR-03	20	11	27	3	14	20	5	42	22	96
2014	CR-04	17	17	21	3	5	27	10	52	14	513
2014	CR-05	13	23	23	4	5	24	8	52	14	159

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	32	28	19	4	5	10	2	68	10	567
2020	CR-03	38	30	18	3	8	5	0	71	11	40
2020	CR-04	30	29	20	4	5	12	1	68	10	358
2020	CR-05	36	24	18	6	6	8	4	67	13	160
2019	CR	36	26	20	2	6	9	1	68	9	562
2019	CR-03	30	17	24	2	17	9	0	52	21	46
2019	CR-04	37	27	19	2	6	8	1	71	8	362
2019	CR-05	36	25	20	2	5	11	1	69	8	139
2018	CR	26	30	22	5	6	9	1	62	13	494
2018	CR-03	16	18	31	8	10	10	6	41	22	49
2018	CR-04	25	32	23	6	5	8	1	62	12	317
2018	CR-05	27	31	16	2	10	14	1	68	13	114
2017	CR	26	29	21	5	5	12	2	64	11	524
2017	CR-03	19	27	20	6	11	14	3	55	21	64
2017	CR-04	26	30	22	5	3	11	2	65	10	329
2017	CR-05	27	29	21	2	5	14	2	67	8	120
2014	CR	25	25	22	3	6	15	3	62	11	778
2014	CR-03	22	18	23	2	13	19	4	51	19	96
2014	CR-04	26	26	21	4	5	15	3	64	11	511
2014	CR-05	23	28	24	3	4	17	1	62	9	159

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	0	13	44	6	38	0	0	13	44	16
2020	CR-04	0	8	42	8	42	0	0	8	50	12

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	20	24	23	15	17	0	1	44	33	572
2020	CR-03	10	27	20	15	29	0	0	37	44	41
2020	CR-04	18	21	27	16	16	1	1	40	33	361
2020	CR-05	24	29	17	15	15	0	1	53	30	161

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	34	27	21	9	8	0	2	61	17	571
2020	CR-03	20	22	27	15	15	0	2	43	30	41
2020	CR-04	36	30	19	8	6	0	2	67	14	360
2020	CR-05	32	20	25	9	11	0	2	54	21	161
2019	CR	28	25	18	14	13	1	1	53	28	562
2019	CR-03	26	15	22	13	24	0	0	41	37	46
2019	CR-04	29	26	17	13	12	2	1	57	25	360
2019	CR-05	26	23	20	16	14	0	1	49	30	140
2018	CR	31	25	18	11	11	1	3	58	23	496
2018	CR-03	31	22	18	14	10	0	4	55	26	49
2018	CR-04	33	25	18	10	11	1	3	60	21	319
2018	CR-05	30	23	22	11	12	0	3	54	23	114
2017	CR	30	27	19	10	11	1	3	59	22	519
2017	CR-03	25	21	16	15	20	0	3	47	36	61
2017	CR-04	33	26	19	9	9	1	3	61	19	329
2017	CR-05	23	33	19	10	11	1	3	58	22	119

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	29	18	9	5	0	1	67	15	570
2020	CR-03	44	44	2	7	2	0	0	88	10	41
2020	CR-04	40	28	17	9	5	0	1	68	15	359
2020	CR-05	32	27	25	10	6	0	1	59	16	161
2019	CR	36	28	19	9	6	1	1	65	15	563
2019	CR-03	57	28	2	2	9	0	2	87	11	46
2019	CR-04	37	27	20	9	5	1	1	65	14	361
2019	CR-05	26	31	23	8	11	0	1	58	19	140
2018	CR	25	31	23	13	7	0	1	56	20	495
2018	CR-03	35	27	16	12	8	0	2	63	21	49
2018	CR-04	23	31	26	11	8	0	1	55	19	318
2018	CR-05	24	32	19	18	6	0	1	56	25	114
2017	CR	25	26	25	10	10	1	2	53	21	524
2017	CR-03	28	30	25	9	5	0	3	60	15	64
2017	CR-04	27	24	25	10	12	1	2	52	23	329
2017	CR-05	19	29	27	13	9	1	3	50	22	120

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	48	27	15	4	3	0	2	77	7	568
2020	CR-03	59	36	5	0	0	0	0	95	0	39
2020	CR-04	50	25	15	4	4	1	2	77	8	359
2020	CR-05	42	28	20	5	4	0	2	71	9	161
2019	CR	45	28	15	6	3	1	2	75	9	557
2019	CR-03	67	22	0	4	2	0	4	93	7	46
2019	CR-04	47	26	17	5	2	1	2	75	7	357
2019	CR-05	35	33	17	8	6	0	1	69	14	138
2018	CR	39	27	18	8	4	1	3	69	12	493
2018	CR-03	52	21	6	6	4	0	10	81	12	48
2018	CR-04	37	26	22	7	3	2	3	66	11	316
2018	CR-05	36	34	15	9	4	0	3	71	13	115
2017	CR	35	31	18	7	5	1	4	69	13	521
2017	CR-03	47	23	17	3	3	0	6	75	7	64
2017	CR-04	33	31	18	7	5	0	5	68	13	327
2017	CR-05	33	30	17	10	5	2	3	66	16	119

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	39	28	15	7	9	1	2	68	16	570
2020	CR-03	34	22	22	7	10	2	2	59	18	41
2020	CR-04	44	25	14	5	9	1	2	71	15	359
2020	CR-05	30	33	16	11	8	0	2	65	19	161
2019	CR	30	26	17	11	12	1	2	58	24	563
2019	CR-03	33	33	11	9	15	0	0	65	24	46
2019	CR-04	34	23	19	9	11	1	3	60	21	360
2019	CR-05	18	32	17	14	17	0	1	51	32	141
2018	CR	25	23	19	14	16	1	2	50	30	496
2018	CR-03	29	16	14	20	16	2	2	47	38	49
2018	CR-04	26	24	18	14	14	1	2	52	29	319
2018	CR-05	21	25	21	12	19	0	2	46	32	114
2017	CR	21	24	16	16	20	1	2	46	37	523
2017	CR-03	20	22	22	15	18	3	0	43	35	65
2017	CR-04	24	21	15	16	20	1	3	47	38	328
2017	CR-05	15	31	16	14	19	1	3	48	35	119

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	70	15	4	3	1	1	8	92	4	566
2020	CR-03	75	18	0	0	3	0	5	97	3	40
2020	CR-04	70	14	4	2	1	1	8	93	3	356
2020	CR-05	70	13	4	6	1	0	7	89	7	161
2019	CR	68	14	6	3	1	1	8	89	4	560
2019	CR-03	63	15	4	4	2	0	11	88	7	46
2019	CR-04	70	13	6	2	0	1	8	90	3	358
2019	CR-05	62	17	7	4	1	1	8	87	5	140
2018	CR	60	16	6	2	1	1	14	89	4	495
2018	CR-03	57	16	2	4	0	2	18	92	5	49
2018	CR-04	62	15	5	2	1	1	14	90	4	317
2018	CR-05	56	18	8	3	2	0	14	86	5	115
2017	CR	55	13	8	1	1	2	19	87	3	517
2017	CR-03	60	10	10	2	2	0	17	85	4	63
2017	CR-04	54	13	7	1	2	2	21	88	4	323
2017	CR-05	57	13	10	1	1	2	15	85	3	120

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	44	29	15	6	5	0	2	74	11	569
2020	CR-03	49	21	13	15	3	0	0	69	18	39
2020	CR-04	44	31	15	4	4	0	2	77	8	360
2020	CR-05	43	26	16	8	7	0	1	69	15	161
2019	CR	42	27	14	6	8	1	2	71	14	563
2019	CR-03	37	33	15	4	7	0	4	73	11	46
2019	CR-04	41	29	14	6	8	1	1	72	14	360
2019	CR-05	46	20	16	5	9	1	2	68	15	141
2018	CR	39	25	17	9	6	1	3	66	16	493
2018	CR-03	35	22	18	14	4	2	4	61	20	49
2018	CR-04	39	26	16	8	6	1	3	69	15	317
2018	CR-05	37	22	19	10	8	0	4	62	19	113
2017	CR	37	29	19	7	6	0	1	67	14	519
2017	CR-03	38	36	17	5	5	0	0	73	9	64
2017	CR-04	36	29	19	8	6	1	2	66	14	327
2017	CR-05	40	27	19	6	7	0	2	68	13	117

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	24	15	9	8	1	7	65	18	569
2020	CR-03	35	20	13	13	15	3	3	58	29	40
2020	CR-04	35	28	13	8	7	1	8	70	16	359
2020	CR-05	37	16	20	9	10	0	8	57	21	161

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	40	31	14	7	5	1	2	73	12	569
2020	CR-03	32	27	20	10	5	5	2	63	16	41
2020	CR-04	40	32	14	6	6	1	2	74	11	358
2020	CR-05	40	31	13	7	4	1	3	74	12	161
2019	CR	33	29	20	9	6	2	2	64	15	562
2019	CR-03	30	26	17	11	11	2	2	59	23	46
2019	CR-04	34	27	22	10	5	1	2	62	15	359
2019	CR-05	33	35	16	6	7	2	1	70	14	141
2018	CR	30	32	20	9	5	1	2	64	15	495
2018	CR-03	25	25	15	13	15	2	6	55	30	48
2018	CR-04	32	31	20	9	5	2	2	65	15	320
2018	CR-05	27	35	23	8	4	0	3	64	13	113
2017	CR	30	31	20	11	5	1	3	63	16	517
2017	CR-03	27	24	22	8	10	5	5	56	19	63
2017	CR-04	29	30	22	12	5	0	2	61	17	326
2017	CR-05	30	38	16	8	5	1	3	70	13	117

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	39	34	14	6	4	1	2	75	11	569
2020	CR-03	41	29	15	7	5	0	2	73	13	41
2020	CR-04	42	34	13	5	4	0	2	77	9	358
2020	CR-05	33	35	17	8	4	1	1	69	13	161
2019	CR	34	31	17	8	7	2	2	67	15	561
2019	CR-03	40	29	13	9	4	0	4	72	14	45
2019	CR-04	34	31	18	8	6	2	1	67	14	359
2019	CR-05	31	33	15	7	10	2	1	67	18	141
2018	CR	28	29	23	10	6	1	3	59	17	494
2018	CR-03	29	29	8	13	10	2	8	65	26	48
2018	CR-04	29	28	26	7	6	1	3	59	13	319
2018	CR-05	22	33	21	14	7	0	3	56	22	113
2017	CR	30	28	24	10	5	0	3	60	16	517
2017	CR-03	31	23	25	8	8	2	3	57	16	64
2017	CR-04	31	28	25	10	3	0	3	61	14	325
2017	CR-05	25	33	21	11	9	0	3	59	20	117

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	42	29	14	8	4	1	1	72	13	568
2020	CR-03	46	24	12	10	5	2	0	73	15	41
2020	CR-04	42	29	14	8	5	0	2	72	14	357
2020	CR-05	41	30	15	9	2	1	1	73	11	161
2019	CR	35	31	18	7	7	1	2	68	14	560
2019	CR-03	33	37	11	11	7	0	2	71	18	46
2019	CR-04	35	32	18	7	6	2	1	69	13	358
2019	CR-05	37	24	21	4	9	1	2	64	14	140
2018	CR	33	28	17	11	7	2	2	63	19	493
2018	CR-03	33	27	8	13	13	4	2	64	27	48
2018	CR-04	34	28	18	10	5	2	3	65	16	319
2018	CR-05	27	29	21	12	8	1	2	58	20	112
2017	CR	35	29	18	8	6	1	3	66	15	517
2017	CR-03	39	25	17	5	9	2	3	67	15	64
2017	CR-04	34	28	20	9	5	1	3	65	14	325
2017	CR-05	31	34	15	8	8	0	3	68	17	117

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	41	24	15	7	10	1	2	67	18	567
2020	CR-03	43	20	18	3	15	3	0	64	18	40
2020	CR-04	42	25	15	8	8	1	1	68	17	358
2020	CR-05	41	25	14	6	11	1	3	68	18	160
2019	CR	39	23	16	9	10	1	1	64	20	562
2019	CR-03	39	20	15	15	11	0	0	59	26	46
2019	CR-04	40	24	14	9	10	1	1	66	19	359
2019	CR-05	37	22	18	9	11	1	2	61	21	141

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	28	18	10	6	0	2	65	16	570
2020	CR-03	41	20	22	5	7	2	2	64	13	41
2020	CR-04	38	28	16	10	4	0	3	68	15	359
2020	CR-05	32	27	20	13	7	0	0	60	20	161

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	39	33	14	6	5	1	3	74	11	566
2020	CR-03	54	24	7	2	7	2	2	82	10	41
2020	CR-04	40	33	14	5	4	0	3	76	9	356
2020	CR-05	31	35	16	10	5	1	3	68	15	160
2019	CR	42	29	15	7	4	2	2	73	11	557
2019	CR-03	45	25	7	14	0	5	5	78	15	44
2019	CR-04	43	31	13	6	3	1	2	77	9	356
2019	CR-05	35	23	23	8	8	1	2	60	16	141
2018	CR	32	31	19	10	4	1	3	66	15	491
2018	CR-03	44	25	19	2	8	0	2	70	11	48
2018	CR-04	32	32	20	10	3	1	3	66	14	316
2018	CR-05	27	31	19	12	5	1	4	61	19	113
2017	CR	35	32	16	7	4	0	4	71	12	514
2017	CR-03	41	30	16	2	5	2	6	76	7	64
2017	CR-04	34	32	18	8	3	0	4	69	12	323
2017	CR-05	36	33	13	7	7	0	4	72	14	116

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	50	24	15	5	4	0	2	75	10	566
2020	CR-03	56	20	15	0	10	0	0	76	10	41
2020	CR-04	51	23	14	5	5	0	2	76	10	358
2020	CR-05	45	25	18	6	2	0	3	73	8	158
2019	CR	54	22	11	5	4	1	3	79	10	558
2019	CR-03	54	20	15	2	7	0	2	76	9	46
2019	CR-04	55	23	10	5	3	1	3	81	8	358
2019	CR-05	51	18	11	8	7	1	4	73	16	139
2018	CR	50	21	14	7	4	1	4	74	11	491
2018	CR-03	33	27	21	8	6	2	2	63	15	48
2018	CR-04	52	21	12	6	3	1	5	78	10	317
2018	CR-05	49	18	16	8	4	0	4	70	13	112
2017	CR	49	24	12	7	6	0	3	75	13	521
2017	CR-03	42	29	9	9	9	0	2	72	19	65
2017	CR-04	49	23	13	6	5	0	3	75	12	327
2017	CR-05	49	25	13	5	5	0	3	76	11	118

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	45	28	17	5	3	2	74	8	568
2020	CR-03	55	25	13	5	0	3	82	5	40
2020	CR-04	45	29	17	4	3	2	76	7	359
2020	CR-05	43	24	19	7	5	2	69	12	160

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	65	16	7	3	3	1	5	86	6	569
2020	CR-03	63	12	10	5	2	0	7	82	8	41
2020	CR-04	64	16	7	2	3	1	6	86	6	359
2020	CR-05	67	16	6	3	4	0	5	87	7	160
2019	CR	66	13	7	2	3	2	6	86	6	559
2019	CR-03	61	13	11	4	4	0	7	79	9	46
2019	CR-04	70	13	6	1	2	2	6	89	4	357
2019	CR-05	61	11	9	3	6	4	7	80	10	140
2018	CR	58	15	10	3	4	2	7	80	8	493
2018	CR-03	48	25	8	2	6	2	8	81	9	48
2018	CR-04	60	15	9	3	3	2	7	83	7	318
2018	CR-05	53	12	13	4	7	1	9	73	13	113

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	70	13	6	2	4	1	4	88	6	566
2020	CR-03	56	24	5	2	2	0	10	89	5	41
2020	CR-04	71	13	5	2	4	1	4	89	6	357
2020	CR-05	72	9	7	2	5	1	3	86	7	159
2019	CR	63	13	8	5	7	1	2	79	12	560
2019	CR-03	57	9	7	4	20	0	4	68	25	46
2019	CR-04	66	12	9	4	5	1	3	81	9	358
2019	CR-05	63	15	6	6	8	1	1	80	14	140
2018	CR	62	11	7	4	7	3	5	80	12	494
2018	CR-03	46	13	8	4	17	6	6	67	24	48
2018	CR-04	64	12	7	4	6	3	4	81	11	320
2018	CR-05	62	11	7	6	6	2	6	79	14	112
2017	CR	64	14	7	5	5	1	4	82	10	522
2017	CR-03	54	14	11	11	6	2	3	71	18	65
2017	CR-04	64	14	8	3	4	1	5	84	8	327
2017	CR-05	68	14	3	6	6	0	3	85	12	119

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	61	21	8	3	3	0	4	85	6	564
2020	CR-03	59	12	17	2	2	0	7	76	5	41
2020	CR-04	60	22	8	3	3	1	3	85	6	354
2020	CR-05	64	20	5	4	3	0	4	88	7	160
2019	CR	48	27	12	5	5	1	2	77	10	563
2019	CR-03	46	24	11	7	13	0	0	70	20	46
2019	CR-04	48	27	14	3	4	1	2	78	8	361
2019	CR-05	53	26	8	6	5	1	2	81	11	140
2018	CR	43	31	14	6	4	0	2	75	11	498
2018	CR-03	24	37	16	8	10	2	2	64	19	49
2018	CR-04	43	30	15	7	4	0	1	74	11	321
2018	CR-05	46	31	12	4	4	0	4	80	7	114
2017	CR	46	30	11	6	4	1	2	78	11	524
2017	CR-03	34	29	14	14	6	2	2	65	21	65
2017	CR-04	45	31	12	5	4	1	2	79	9	330
2017	CR-05	52	29	9	6	3	0	2	83	8	118

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	64	15	9	4	4	1	3	81	9	565
2020	CR-03	68	10	5	2	10	0	5	82	13	41
2020	CR-04	62	15	11	4	4	1	2	80	9	357
2020	CR-05	65	15	7	4	3	1	4	85	8	158
2019	CR	59	17	9	4	7	1	3	79	12	556
2019	CR-03	60	18	2	9	9	0	2	80	18	45
2019	CR-04	60	17	9	4	7	1	3	79	12	357
2019	CR-05	60	17	8	2	9	1	3	80	11	138
2018	CR	48	22	12	6	8	0	2	73	14	499
2018	CR-03	37	20	18	8	14	0	2	58	23	49
2018	CR-04	48	23	12	7	7	0	2	73	15	322
2018	CR-05	54	21	10	4	7	0	4	78	12	114
2017	CR	56	19	10	6	5	2	2	78	11	523
2017	CR-03	52	17	12	6	6	3	3	74	13	65
2017	CR-04	57	19	10	6	4	2	3	80	10	328
2017	CR-05	58	18	9	6	7	1	2	78	13	119

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	65	5	2	1	1	0	27	96	2	567
2020	CR-03	71	5	0	0	0	0	24	100	0	41
2020	CR-04	64	4	2	0	1	0	30	96	1	357
2020	CR-05	66	7	1	3	1	0	23	94	5	160
2019	CR	63	6	3	1	1	0	26	95	2	555
2019	CR-03	59	11	0	0	2	0	27	97	3	44
2019	CR-04	64	5	2	0	1	0	28	95	2	358
2019	CR-05	63	6	4	1	1	1	24	92	3	139
2018	CR	54	7	3	1	1	1	34	93	2	493
2018	CR-03	49	4	8	0	0	0	39	87	0	49
2018	CR-04	55	6	2	1	1	1	35	95	2	318
2018	CR-05	56	8	3	1	0	1	32	95	1	113
2017	CR	52	8	3	2	0	0	34	92	4	522
2017	CR-03	53	6	0	3	2	0	36	93	7	64
2017	CR-04	53	8	3	1	0	1	34	93	2	328
2017	CR-05	49	8	3	2	1	0	37	90	5	119

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	69	18	5	2	1	0	5	92	3	569
2020	CR-03	73	12	2	2	0	0	10	95	3	41
2020	CR-04	68	18	5	2	1	0	5	92	3	358
2020	CR-05	70	18	5	2	1	0	4	92	3	161
2019	CR	68	17	6	1	1	0	7	92	2	555
2019	CR-03	57	27	2	5	0	0	9	93	5	44
2019	CR-04	69	15	6	1	0	0	9	93	1	357
2019	CR-05	70	17	6	1	1	0	4	90	3	139
2018	CR	66	15	7	2	1	0	9	90	3	494
2018	CR-03	56	13	10	4	0	0	17	83	5	48
2018	CR-04	67	15	7	2	1	0	8	89	3	319
2018	CR-05	67	17	4	3	0	0	9	92	3	113
2017	CR	64	14	5	3	2	1	12	89	5	521
2017	CR-03	62	12	3	5	2	0	17	89	7	65
2017	CR-04	64	15	5	2	2	1	12	90	4	326
2017	CR-05	65	13	7	3	2	1	9	87	5	119

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	59	19	10	4	5	0	3	80	10	571
2020	CR-03	41	24	10	2	20	0	2	68	23	41
2020	CR-04	60	19	9	6	3	1	2	81	9	360
2020	CR-05	60	17	11	2	6	0	4	80	8	161
2019	CR	60	16	8	6	6	1	4	79	13	561
2019	CR-03	37	13	11	13	17	2	7	55	33	46
2019	CR-04	61	17	6	4	6	1	4	83	11	359
2019	CR-05	62	14	9	6	5	1	4	79	12	140
2018	CR	59	16	8	3	7	1	5	80	11	496
2018	CR-03	49	14	12	6	10	0	8	69	18	49
2018	CR-04	61	16	9	3	7	1	4	80	10	319
2018	CR-05	59	18	4	3	7	1	9	85	11	114
2017	CR	61	18	7	5	3	1	5	84	9	523
2017	CR-03	63	14	9	6	3	0	5	81	10	65
2017	CR-04	59	21	7	3	3	2	6	86	7	328
2017	CR-05	66	10	6	7	5	1	4	81	13	119

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	48	28	12	5	4	1	3	79	9	568
2020	CR-03	60	15	13	5	3	0	5	79	8	40
2020	CR-04	46	31	11	4	4	1	3	80	8	359
2020	CR-05	48	26	13	6	4	0	3	76	10	160
2019	CR	54	24	13	4	2	0	4	81	6	560
2019	CR-03	54	13	17	4	7	0	4	70	11	46
2019	CR-04	57	24	10	4	1	0	4	84	6	359
2019	CR-05	46	25	18	4	3	0	4	74	7	139
2018	CR	47	23	16	7	2	0	4	73	10	497
2018	CR-03	37	14	29	12	0	0	8	56	13	49
2018	CR-04	48	23	17	7	1	1	3	74	8	320
2018	CR-05	46	28	9	4	7	0	5	79	12	114
2017	CR	47	28	13	4	3	0	4	78	8	524
2017	CR-03	52	18	14	8	6	0	2	72	14	65
2017	CR-04	45	29	14	4	2	1	4	79	7	329
2017	CR-05	49	28	11	4	3	0	3	80	8	119

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	32	37	19	8	3	1	1	69	11	565
2020	CR-03	30	23	23	13	8	5	0	55	21	40
2020	CR-04	32	39	18	6	3	0	1	72	10	358
2020	CR-05	31	35	22	9	3	0	0	66	12	158

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	23	36	28	8	4	1	0	60	12	568
2020	CR-03	24	34	29	5	5	2	0	60	10	41
2020	CR-04	21	40	26	8	4	1	0	62	12	357
2020	CR-05	26	29	33	7	5	0	0	55	12	161
2019	CR	24	35	27	11	3	0	0	59	14	562
2019	CR-03	24	39	20	13	4	0	0	63	17	46
2019	CR-04	26	32	30	9	2	1	1	59	11	361
2019	CR-05	17	42	22	14	5	0	0	58	19	139
2018	CR	21	28	33	13	4	0	1	50	17	498
2018	CR-03	21	21	31	19	6	0	2	43	26	48
2018	CR-04	21	29	33	13	3	1	1	50	16	322
2018	CR-05	22	28	34	9	6	0	1	50	15	114
2017	CR	16	33	34	10	5	0	1	50	16	526
2017	CR-03	15	34	37	9	3	0	2	50	13	65
2017	CR-04	15	34	32	11	6	0	2	49	17	330
2017	CR-05	20	32	34	10	3	0	0	53	13	120

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	9	12	36	27	15	0	0	43	21	562
2020	CR-03	10	10	35	20	25	0	0	45	20	40
2020	CR-04	9	12	37	27	14	0	0	41	21	353
2020	CR-05	10	10	33	29	17	1	1	47	20	160
2019	CR	8	16	35	24	16	1	1	41	24	557
2019	CR-03	4	15	30	35	13	0	2	49	20	46
2019	CR-04	6	17	33	23	20	1	1	43	23	358
2019	CR-05	11	15	40	26	7	1	0	33	26	139
2018	CR	9	18	36	21	15	0	1	36	27	490
2018	CR-03	10	31	24	24	6	2	2	32	43	49
2018	CR-04	7	17	37	21	17	0	0	38	25	315
2018	CR-05	12	17	36	20	13	0	4	33	30	112
2017	CR	8	20	37	21	13	0	1	34	28	524
2017	CR-03	6	25	39	20	5	2	3	26	33	64
2017	CR-04	8	21	36	21	13	0	1	35	29	329
2017	CR-05	8	16	39	20	18	0	0	38	23	120

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	40	39	11	5	2	3	0	81	8	571
2020	CR-03	49	34	12	2	0	2	0	85	3	41
2020	CR-04	37	40	12	5	3	3	0	79	8	360
2020	CR-05	43	39	9	4	2	1	1	84	6	161
2019	CR	34	40	14	6	4	2	0	76	10	560
2019	CR-03	33	40	11	4	9	2	0	75	14	45
2019	CR-04	36	37	16	6	3	2	0	75	9	360
2019	CR-05	28	48	9	6	6	3	0	79	13	139
2018	CR	29	39	17	7	4	3	1	71	12	498
2018	CR-03	22	33	22	12	8	2	0	56	21	49
2018	CR-04	29	41	17	7	3	3	1	72	10	320
2018	CR-05	28	42	14	9	4	3	1	72	14	115
2017	CR	29	40	15	7	5	3	0	71	13	524
2017	CR-03	25	35	22	6	8	5	0	63	15	65
2017	CR-04	29	40	15	8	5	3	1	71	14	329
2017	CR-05	30	44	12	6	4	4	0	77	11	119

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	35	33	15	8	6	3	70	15	572
2020	CR-03	37	37	10	12	5	0	73	17	41
2020	CR-04	33	34	16	7	7	4	69	15	361
2020	CR-05	39	32	15	6	7	2	72	13	161

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	26	12	13	10	1	1	65	23	571
2020	CR-03	41	22	12	12	12	0	0	63	24	41
2020	CR-04	35	28	13	12	9	1	1	65	22	360
2020	CR-05	43	22	8	16	9	1	1	67	25	161

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	43	25	16	6	4	4	1	72	11	565
2020	CR-03	38	30	20	5	3	0	5	71	8	40
2020	CR-04	42	26	17	6	4	4	1	72	10	359
2020	CR-05	47	24	15	7	4	3	0	73	12	157

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	32	14	9	7	2	1	69	16	571
2020	CR-03	29	39	24	5	2	0	0	68	7	41
2020	CR-04	34	32	15	9	7	2	1	68	17	360
2020	CR-05	42	31	9	10	7	2	0	74	17	161
2019	CR	26	35	16	12	9	2	0	63	21	563
2019	CR-03	20	37	15	9	17	2	0	58	27	46
2019	CR-04	27	35	18	12	6	2	0	63	19	361
2019	CR-05	26	36	13	11	11	3	0	64	23	140
2018	CR	20	37	16	13	12	2	1	59	25	495
2018	CR-03	14	24	20	12	24	2	2	40	38	49
2018	CR-04	19	38	16	14	10	3	1	59	25	317
2018	CR-05	22	40	16	10	11	2	0	62	22	116
2017	CR	17	33	20	17	10	2	0	51	28	523
2017	CR-03	12	25	20	20	18	5	0	39	40	65
2017	CR-04	13	36	21	17	9	2	0	51	28	327
2017	CR-05	26	33	16	15	8	2	0	60	24	120

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	37	40	11	8	3	0	1	78	11	572
2020	CR-03	41	41	10	5	2	0	0	83	7	41
2020	CR-04	34	41	13	7	3	0	1	76	11	361
2020	CR-05	43	37	8	9	3	1	0	80	12	161

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	36	37	14	7	5	1	1	74	11	568
2020	CR-03	51	27	17	5	0	0	0	78	5	41
2020	CR-04	33	38	15	9	5	1	1	71	14	360
2020	CR-05	39	39	13	3	4	1	1	80	7	158

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	32	36	17	9	4	1	2	69	13	567
2020	CR-03	45	35	13	5	3	0	0	80	8	40
2020	CR-04	30	34	19	11	4	1	2	66	15	357
2020	CR-05	31	40	16	8	3	1	2	73	11	161

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	40	34	14	5	4	2	1	76	9	567
2020	CR-03	55	30	13	0	3	0	0	85	3	40
2020	CR-04	35	36	15	5	4	1	2	74	10	358
2020	CR-05	47	30	13	4	4	3	0	79	8	160

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	58	21	7	1	1	8	4	89	3	568
2020	CR-03	53	30	13	3	0	3	0	85	3	40
2020	CR-04	56	19	7	1	2	9	6	89	3	359
2020	CR-05	62	24	7	1	0	6	1	91	1	160

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	47	36	10	4	1	2	85	5	568
2020	CR-03	50	35	10	5	0	0	85	5	40
2020	CR-04	44	39	10	3	1	3	85	5	358
2020	CR-05	51	31	9	5	2	2	84	7	161

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	44	30	11	8	6	1	1	75	14	568
2020	CR-03	49	20	17	10	5	0	0	68	15	41
2020	CR-04	39	35	12	8	5	1	0	75	13	357
2020	CR-05	53	22	7	9	6	1	1	77	16	161

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	44	30	10	7	7	1	1	75	14	568
2020	CR-03	45	28	15	8	5	0	0	73	13	40
2020	CR-04	41	32	9	8	8	1	1	74	16	358
2020	CR-05	51	27	11	5	5	1	0	79	10	161

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	13	87	566
2020	CR-03	34	66	41
2020	CR-04	11	89	355
2020	CR-05	11	89	161

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	14	86	566
2020	CR-03	20	80	41
2020	CR-04	16	84	355
2020	CR-05	11	89	161
2019	CR	15	85	564
2019	CR-03	15	85	46
2019	CR-04	16	84	362
2019	CR-05	13	87	140
2017	CR	21	79	524
2017	CR-03	26	74	65
2017	CR-04	20	80	329
2017	CR-05	21	79	119
2014	CR	16	84	775
2014	CR-03	22	78	94
2014	CR-04	15	85	511
2014	CR-05	16	84	158

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	48	52	81
2020	CR-04	47	53	55

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	79	21	81
2020	CR-04	84	16	55
2019	CR	68	32	84
2019	CR-04	70	30	56
2019	CR-05	56	44	18
2017	CR	70	30	112
2017	CR-03	88	12	17
2017	CR-04	63	37	67
2017	CR-05	72	28	25
2014	CR	75	25	123
2014	CR-03	71	29	21
2014	CR-04	74	26	74
2014	CR-05	80	20	25

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	38	38	8	14	2	2	0	76	16	64
2020	CR-04	35	43	4	13	2	2	0	80	16	46
2019	CR	42	33	9	9	7	0	0	75	16	57
2019	CR-04	44	36	8	5	8	0	0	79	13	39
2019	CR-05	30	20	20	20	10	0	0	50	30	10
2017	CR	44	33	4	10	5	3	1	80	16	78
2017	CR-03	53	7	7	20	7	0	7	64	29	15
2017	CR-04	36	43	5	10	7	0	0	79	17	42
2017	CR-05	50	33	0	6	0	11	0	94	6	18
2014	CR	40	40	11	7	1	0	1	81	8	92
2014	CR-03	27	33	13	20	0	0	7	64	21	15
2014	CR-04	44	44	9	4	0	0	0	87	4	55
2014	CR-05	40	35	15	5	5	0	0	75	10	20

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	42	32	11	6	4	2	3	79	10	570
2020	CR-03	39	22	20	2	7	2	7	68	11	41
2020	CR-04	39	36	11	6	4	1	3	78	10	360
2020	CR-05	50	28	9	8	1	3	2	82	9	160

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	25	49	25	2	67	33	571
2020	CR-03	39	22	39	0	36	64	41
2020	CR-04	20	54	24	2	73	27	361
2020	CR-05	31	44	23	1	59	41	160

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CR	59	41	140
2020	CR-04	63	38	72
2020	CR-05	58	42	50

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	19	25	16	16	19	1	3	46	37	140
2020	CR-04	22	22	18	18	17	1	1	46	36	72
2020	CR-05	12	34	18	10	20	2	4	49	32	50

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	18	20	12	20	24	1	4	40	47	139
2020	CR-04	18	20	13	23	20	3	4	41	45	71
2020	CR-05	12	26	14	20	24	0	4	40	46	50

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CR	43	16	10	6	5	5	16	74	13	569
2020	CR-03	37	15	7	2	12	17	10	70	20	41
2020	CR-04	44	14	10	5	3	4	18	76	11	359
2020	CR-05	41	19	9	9	6	3	13	71	18	160
2019	CR	49	13	10	6	9	1	11	72	17	548
2019	CR-03	50	7	11	2	14	0	16	68	19	44
2019	CR-04	50	15	9	5	7	2	12	76	14	353
2019	CR-05	46	12	12	10	12	1	7	63	24	138
2018	CR	55	12	10	4	7	2	9	76	12	494
2018	CR-03	67	8	10	4	6	2	2	79	11	49
2018	CR-04	54	13	10	4	6	2	10	77	12	316
2018	CR-05	55	11	12	3	10	1	8	72	14	115

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture