2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 102. Which of the following best describes your current work situation?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 44 8 19 10 0 0 62 29 2282
2020 Working remotely or teleworking 38 46 3 11 2 0 0 84 13 3920
2020 A combination of working on-site and working remotely or teleworking 27 50 6 13 5 0 0 77 17 1662
2020 Other work situation 20 50 5 10 15 0 0 70 25 20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 67 21 5 2 3 0 1 90 5 2269
2020 Working remotely or teleworking 77 16 3 2 1 0 0 94 3 3914
2020 A combination of working on-site and working remotely or teleworking 72 19 4 2 2 1 1 92 3 1658
2020 Other work situation 60 35 5 0 0 0 0 95 0 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 23 37 9 18 12 0 0 60 31 2268
2020 Working remotely or teleworking 43 37 8 9 2 0 1 80 12 3916
2020 A combination of working on-site and working remotely or teleworking 34 40 10 12 5 0 0 74 16 1658
2020 Other work situation 27 37 5 10 21 0 0 63 31 19

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 35 14 25 13 0 0 48 38 2267
2020 Working remotely or teleworking 32 38 13 12 5 0 1 70 17 3899
2020 A combination of working on-site and working remotely or teleworking 23 39 12 18 7 0 0 63 25 1652
2020 Other work situation 25 30 15 30 0 0 0 55 30 20

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 35 13 19 12 0 0 57 31 2260
2020 Working remotely or teleworking 48 34 9 6 2 0 1 83 8 3884
2020 A combination of working on-site and working remotely or teleworking 40 37 10 9 4 0 0 77 13 1655
2020 Other work situation 15 30 30 15 10 0 0 45 25 20

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 29 16 16 20 0 0 48 36 2274
2020 Working remotely or teleworking 50 29 9 7 4 0 0 79 12 3902
2020 A combination of working on-site and working remotely or teleworking 38 33 12 11 7 0 0 71 17 1656
2020 Other work situation 35 30 0 20 15 0 0 65 35 20

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 23 35 15 14 12 0 0 58 27 2277
2020 Working remotely or teleworking 39 37 12 8 4 0 0 76 12 3916
2020 A combination of working on-site and working remotely or teleworking 38 38 12 7 5 0 0 76 13 1658
2020 Other work situation 45 15 15 5 20 0 0 60 25 20

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 27 18 20 23 0 0 39 43 2269
2020 Working remotely or teleworking 37 33 12 10 6 0 0 71 17 3914
2020 A combination of working on-site and working remotely or teleworking 26 38 14 13 9 0 0 64 23 1662
2020 Other work situation 20 20 10 10 40 0 0 40 50 20

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 37 19 16 10 0 0 55 26 2257
2020 Working remotely or teleworking 35 40 12 10 4 0 0 74 14 3892
2020 A combination of working on-site and working remotely or teleworking 31 41 12 11 5 0 0 72 16 1641
2020 Other work situation 21 16 5 37 21 0 0 37 58 19

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 37 18 13 10 0 0 59 24 2260
2020 Working remotely or teleworking 47 36 9 5 2 0 0 84 7 3900
2020 A combination of working on-site and working remotely or teleworking 42 39 10 5 3 0 0 82 8 1656
2020 Other work situation 15 25 15 20 20 5 0 42 42 20

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 28 17 19 24 0 0 39 44 2267
2020 Working remotely or teleworking 37 34 12 9 7 0 0 72 16 3910
2020 A combination of working on-site and working remotely or teleworking 28 37 15 12 8 0 0 65 20 1651
2020 Other work situation 20 10 15 10 45 0 0 30 55 20

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 42 32 13 6 6 0 0 74 13 2258
2020 Working remotely or teleworking 52 33 9 4 2 0 0 85 5 3888
2020 A combination of working on-site and working remotely or teleworking 54 32 8 3 3 0 0 86 6 1644
2020 Other work situation 45 20 0 10 25 0 0 65 35 20

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 27 18 19 23 0 0 40 42 2251
2020 Working remotely or teleworking 36 37 12 9 5 0 0 74 14 3905
2020 A combination of working on-site and working remotely or teleworking 28 40 14 11 6 0 0 69 17 1651
2020 Other work situation 15 25 20 15 25 0 0 40 40 20

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 27 19 17 22 0 0 42 39 2269
2020 Working remotely or teleworking 41 33 13 7 5 0 0 74 13 3909
2020 A combination of working on-site and working remotely or teleworking 32 35 17 9 7 0 0 67 16 1657
2020 Other work situation 15 20 5 25 35 0 0 35 60 20

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 36 21 16 12 0 0 51 28 2252
2020 Working remotely or teleworking 38 38 12 8 3 0 0 76 12 3856
2020 A combination of working on-site and working remotely or teleworking 29 42 15 9 5 0 0 71 14 1641
2020 Other work situation 15 20 20 20 25 0 0 35 45 20

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 37 15 9 6 0 0 69 16 2274
2020 Working remotely or teleworking 45 36 10 6 3 0 0 81 9 3914
2020 A combination of working on-site and working remotely or teleworking 45 37 10 4 3 0 0 82 8 1660
2020 Other work situation 45 25 5 10 15 0 0 70 25 20

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 34 12 4 3 0 2 80 7 2264
2020 Working remotely or teleworking 39 33 16 7 5 0 0 72 11 3887
2020 A combination of working on-site and working remotely or teleworking 33 33 18 9 6 0 0 67 15 1645
2020 Other work situation 55 20 10 5 0 0 10 83 6 20

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 31 29 12 6 1 1 19 52 2280
2020 Working remotely or teleworking 11 23 36 21 8 1 1 29 34 3915
2020 A combination of working on-site and working remotely or teleworking 14 27 33 18 7 0 1 25 41 1660
2020 Other work situation 25 25 25 15 5 0 5 21 53 20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 25 25 16 7 1 1 24 51 2268
2020 Working remotely or teleworking 10 18 28 25 16 2 1 43 29 3903
2020 A combination of working on-site and working remotely or teleworking 15 21 28 22 12 1 1 34 37 1650
2020 Other work situation 42 16 31 0 5 0 5 6 61 19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 24 27 14 7 2 3 22 50 2260
2020 Working remotely or teleworking 15 24 32 16 9 1 2 26 41 3900
2020 A combination of working on-site and working remotely or teleworking 22 22 27 17 8 1 2 27 46 1656
2020 Other work situation 42 21 16 5 5 5 5 12 71 19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 7 8 25 35 18 1 6 57 17 2264
2020 Working remotely or teleworking 11 16 30 26 15 1 1 42 27 3908
2020 A combination of working on-site and working remotely or teleworking 7 15 31 30 14 1 1 46 23 1656
2020 Other work situation 5 21 27 21 16 0 11 41 29 19

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 22 27 16 9 1 2 25 47 2270
2020 Working remotely or teleworking 14 19 28 21 15 1 2 36 34 3909
2020 A combination of working on-site and working remotely or teleworking 17 23 28 20 10 1 1 31 40 1660
2020 Other work situation 25 25 20 15 5 5 5 23 55 20

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 19 25 22 13 2 2 37 37 2259
2020 Working remotely or teleworking 9 15 27 26 18 3 2 47 24 3895
2020 A combination of working on-site and working remotely or teleworking 10 16 28 27 14 2 2 43 28 1653
2020 Other work situation 15 20 30 20 10 5 0 31 37 20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 25 25 14 7 2 2 21 53 2266
2020 Working remotely or teleworking 14 22 32 19 10 2 2 30 37 3901
2020 A combination of working on-site and working remotely or teleworking 19 24 29 17 9 2 2 26 44 1651
2020 Other work situation 45 20 15 10 0 0 10 11 72 20

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 25 28 14 6 0 1 20 51 2276
2020 Working remotely or teleworking 7 18 37 25 11 0 1 37 26 3914
2020 A combination of working on-site and working remotely or teleworking 11 20 37 22 9 0 1 31 32 1661
2020 Other work situation 40 15 20 20 0 0 5 21 58 20
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 26 20 19 21 2 2 37 42 2275
2020 Working remotely or teleworking 31 28 17 8 6 6 5 66 15 3908
2020 A combination of working on-site and working remotely or teleworking 24 33 18 11 8 4 2 61 20 1661
2020 Other work situation 25 20 25 5 20 0 5 47 26 20

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 29 13 17 18 1 0 51 36 2257
2020 Working remotely or teleworking 52 25 8 8 5 1 0 78 14 3902
2020 A combination of working on-site and working remotely or teleworking 41 31 9 11 7 1 0 72 18 1657
2020 Other work situation 45 20 0 20 15 0 0 65 35 20

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 39 14 15 10 0 0 61 25 2268
2020 Working remotely or teleworking 59 27 6 5 2 0 0 87 7 3898
2020 A combination of working on-site and working remotely or teleworking 45 38 8 6 3 0 0 83 9 1649
2020 Other work situation 45 30 5 5 15 0 0 75 20 20

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 41 20 10 8 1 1 61 18 2248
2020 Working remotely or teleworking 50 32 10 4 2 1 0 83 6 3884
2020 A combination of working on-site and working remotely or teleworking 40 39 11 7 2 1 0 80 9 1649
2020 Other work situation 40 20 10 15 15 0 0 60 30 20

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 30 14 8 10 3 2 65 20 2270
2020 Working remotely or teleworking 52 22 10 3 4 6 3 82 8 3914
2020 A combination of working on-site and working remotely or teleworking 46 26 11 5 5 5 2 78 11 1659
2020 Other work situation 63 0 5 10 5 11 5 75 19 19
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 25 23 11 10 1 6 54 22 2271
2020 Working remotely or teleworking 53 24 12 4 3 1 3 81 7 3910
2020 A combination of working on-site and working remotely or teleworking 47 29 13 5 3 1 3 78 8 1659
2020 Other work situation 35 20 20 10 15 0 0 55 25 20

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 30 16 14 14 0 1 56 28 2269
2020 Working remotely or teleworking 48 29 10 7 5 1 0 77 13 3914
2020 A combination of working on-site and working remotely or teleworking 43 31 12 7 7 1 0 74 14 1656
2020 Other work situation 45 10 15 15 15 0 0 55 30 20

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 28 25 19 10 14 1 2 55 25 2266
2020 Working remotely or teleworking 52 22 12 5 6 2 2 77 11 3912
2020 A combination of working on-site and working remotely or teleworking 47 24 14 6 6 2 1 73 13 1653
2020 Other work situation 40 10 20 5 25 0 0 50 30 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 31 16 12 11 0 1 59 24 2271
2020 Working remotely or teleworking 51 28 9 6 5 1 1 81 11 3910
2020 A combination of working on-site and working remotely or teleworking 46 32 9 7 5 0 1 78 12 1659
2020 Other work situation 40 10 15 10 25 0 0 50 35 20

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 21 79 2280
2020 Working remotely or teleworking 41 59 3919
2020 A combination of working on-site and working remotely or teleworking 43 57 1663
2020 Other work situation 40 60 20

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 18 15 9 15 6 21 46 33 2272
2020 Working remotely or teleworking 59 17 7 3 2 4 9 87 5 3912
2020 A combination of working on-site and working remotely or teleworking 54 19 9 3 2 4 9 83 7 1659
2020 Other work situation 40 15 25 0 5 0 15 65 6 20

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 29 17 11 14 0 1 57 26 2276
2020 Working remotely or teleworking 60 24 7 5 4 0 0 84 9 3921
2020 A combination of working on-site and working remotely or teleworking 56 25 8 6 4 1 1 82 10 1658
2020 Other work situation 55 0 20 5 15 0 5 58 21 20
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 22 17 16 25 6 0 38 44 2280
2020 Working remotely or teleworking 36 28 14 8 6 8 0 69 15 3916
2020 A combination of working on-site and working remotely or teleworking 29 30 17 9 9 6 0 63 19 1659
2020 Other work situation 20 20 15 10 30 5 0 42 42 20

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 19 16 20 32 1 0 31 52 2276
2020 Working remotely or teleworking 30 32 16 11 8 2 0 64 20 3907
2020 A combination of working on-site and working remotely or teleworking 23 30 19 15 12 1 0 54 27 1655
2020 Other work situation 20 10 15 10 40 5 0 32 53 20

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 16 16 22 34 3 0 26 57 2271
2020 Working remotely or teleworking 22 30 18 15 10 5 0 54 26 3903
2020 A combination of working on-site and working remotely or teleworking 16 28 19 19 15 3 0 46 34 1654
2020 Other work situation 5 15 0 25 45 10 0 22 78 20

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 19 15 21 34 2 0 28 56 2276
2020 Working remotely or teleworking 22 33 16 16 10 3 0 57 27 3917
2020 A combination of working on-site and working remotely or teleworking 18 30 19 18 14 1 0 49 32 1655
2020 Other work situation 10 10 5 30 40 5 0 21 73 20

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 14 10 8 14 20 7 56 30 2273
2020 Working remotely or teleworking 44 24 13 5 3 9 2 76 9 3915
2020 A combination of working on-site and working remotely or teleworking 36 22 11 6 5 14 5 73 14 1659
2020 Other work situation 40 20 5 5 0 10 20 86 7 20
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 32 22 18 14 1 0 44 33 2273
2020 Working remotely or teleworking 29 44 15 8 4 1 0 73 12 3912
2020 A combination of working on-site and working remotely or teleworking 21 42 20 11 6 1 0 63 17 1657
2020 Other work situation 15 25 30 20 10 0 0 40 30 20

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 6 20 19 30 24 1 0 26 55 2261
2020 Working remotely or teleworking 18 33 20 18 10 2 0 51 28 3888
2020 A combination of working on-site and working remotely or teleworking 13 31 23 21 11 1 0 44 32 1649
2020 Other work situation 15 25 5 20 35 0 0 40 55 20

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 35 16 14 13 2 1 55 28 2271
2020 Working remotely or teleworking 32 36 14 8 5 3 2 71 14 3908
2020 A combination of working on-site and working remotely or teleworking 28 37 16 10 6 2 1 67 16 1660
2020 Other work situation 30 5 15 30 10 5 5 39 44 20

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 29 22 17 16 1 0 44 33 2273
2020 Working remotely or teleworking 31 38 17 8 5 2 0 70 13 3902
2020 A combination of working on-site and working remotely or teleworking 26 37 20 11 6 1 0 63 17 1650
2020 Other work situation 15 30 15 25 10 0 5 47 37 20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 21 14 19 29 3 1 35 50 2269
2020 Working remotely or teleworking 22 22 18 13 13 9 3 50 30 3912
2020 A combination of working on-site and working remotely or teleworking 18 26 17 16 15 6 1 47 34 1655
2020 Other work situation 10 15 10 20 25 10 10 31 56 20

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 21 19 20 28 2 0 31 50 2272
2020 Working remotely or teleworking 24 30 18 15 11 2 0 56 26 3906
2020 A combination of working on-site and working remotely or teleworking 18 31 20 17 14 1 0 49 31 1658
2020 Other work situation 10 15 5 30 30 5 5 28 67 20

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 21 15 19 32 2 2 32 53 2272
2020 Working remotely or teleworking 23 26 14 16 16 3 2 52 33 3916
2020 A combination of working on-site and working remotely or teleworking 18 29 17 16 18 1 1 48 35 1662
2020 Other work situation 10 20 15 15 35 0 5 32 53 20

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 23 16 9 9 1 4 63 19 2279
2020 Working remotely or teleworking 51 21 14 6 4 1 4 76 10 3920
2020 A combination of working on-site and working remotely or teleworking 45 27 14 8 4 0 3 73 12 1663
2020 Other work situation 35 25 15 5 10 0 10 67 17 20

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 21 21 15 13 1 3 48 30 2276
2020 Working remotely or teleworking 45 24 15 7 5 1 3 72 12 3918
2020 A combination of working on-site and working remotely or teleworking 37 25 19 9 6 1 3 65 16 1659
2020 Other work situation 21 16 26 5 21 5 5 41 29 19

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 58 14 8 6 7 3 4 77 14 2266
2020 Working remotely or teleworking 72 8 6 3 3 3 4 87 7 3906
2020 A combination of working on-site and working remotely or teleworking 69 13 6 3 4 2 4 87 8 1655
2020 Other work situation 45 10 15 0 15 5 10 65 18 20

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 61 12 7 4 7 2 8 80 12 2267
2020 Working remotely or teleworking 72 10 4 2 3 1 7 89 6 3913
2020 A combination of working on-site and working remotely or teleworking 69 11 5 2 3 2 8 89 5 1656
2020 Other work situation 50 5 10 10 10 0 15 65 23 20

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 30 21 21 16 2 1 40 38 2271
2020 Working remotely or teleworking 23 42 17 10 4 4 0 68 15 3915
2020 A combination of working on-site and working remotely or teleworking 18 41 20 11 6 3 0 61 18 1657
2020 Other work situation 15 15 5 35 25 0 5 32 63 20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 31 20 17 14 2 0 48 31 2260
2020 Working remotely or teleworking 34 36 14 9 4 2 0 72 14 3892
2020 A combination of working on-site and working remotely or teleworking 28 40 16 9 6 2 0 69 15 1649
2020 Other work situation 25 25 15 15 15 0 5 53 31 20

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 32 22 10 10 5 1 55 21 2273
2020 Working remotely or teleworking 36 35 15 6 3 4 0 75 9 3903
2020 A combination of working on-site and working remotely or teleworking 33 35 17 7 4 4 0 71 11 1654
2020 Other work situation 50 10 10 5 5 0 20 75 12 20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 32 23 9 9 4 1 57 19 2275
2020 Working remotely or teleworking 34 34 17 6 3 6 1 72 9 3913
2020 A combination of working on-site and working remotely or teleworking 34 35 17 6 4 4 0 72 10 1660
2020 Other work situation 45 20 5 5 5 5 15 81 12 20

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 29 30 16 10 11 3 2 61 22 2258
2020 Working remotely or teleworking 42 31 11 5 5 4 2 78 11 3915
2020 A combination of working on-site and working remotely or teleworking 40 32 12 6 6 3 1 75 12 1656
2020 Other work situation 50 15 5 5 10 0 15 77 18 20

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 32 16 13 13 0 0 57 26 2265
2020 Working remotely or teleworking 48 32 10 5 3 0 0 81 9 3906
2020 A combination of working on-site and working remotely or teleworking 40 37 10 8 5 0 0 77 13 1654
2020 Other work situation 40 25 5 10 15 0 5 69 26 20

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 26 20 16 19 0 0 45 36 2261
2020 Working remotely or teleworking 33 32 17 11 7 1 0 65 18 3907
2020 A combination of working on-site and working remotely or teleworking 29 32 18 13 8 0 0 61 21 1654
2020 Other work situation 45 5 10 10 25 0 5 53 37 20

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 27 19 19 20 0 0 42 39 2253
2020 Working remotely or teleworking 34 34 15 11 6 0 0 68 17 3883
2020 A combination of working on-site and working remotely or teleworking 27 37 16 12 8 0 0 64 20 1642
2020 Other work situation 37 21 0 10 26 0 5 61 39 19

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 19 22 19 17 19 3 0 43 37 2267
2020 Working remotely or teleworking 35 25 18 12 7 3 0 62 20 3916
2020 A combination of working on-site and working remotely or teleworking 30 26 17 13 11 3 0 58 25 1655
2020 Other work situation 35 10 5 15 30 0 5 47 47 20
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Working on-site 22 41 37 2281
2020 Working remotely or teleworking 29 35 36 3924
2020 A combination of working on-site and working remotely or teleworking 27 38 35 1664
2020 Other work situation 25 40 35 20

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Working on-site 18 35 26 9 5 7 489
2020 Working remotely or teleworking 19 34 32 3 6 6 1132
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 23 77 2275
2020 Working remotely or teleworking 11 89 3924

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 57 43 537
2020 Working remotely or teleworking 50 50 427

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 67 33 537
2020 Working remotely or teleworking 66 34 427

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 537
2020 Working remotely or teleworking 9 91 427

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 537
2020 Working remotely or teleworking 2 98 427

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 537
2020 Working remotely or teleworking 3 97 427

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 25 75 537
2020 Working remotely or teleworking 6 94 427

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 537
2020 Working remotely or teleworking 2 98 427

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 537
2020 Working remotely or teleworking 37 63 427

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 36 64 537
2020 Working remotely or teleworking 38 62 427

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 52 48 537
2020 Working remotely or teleworking 55 45 427

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 45 55 537
2020 Working remotely or teleworking 41 59 427

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 32 68 537
2020 Working remotely or teleworking 36 64 427

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 58 42 537
2020 Working remotely or teleworking 53 47 427

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 537
2020 Working remotely or teleworking 35 65 427

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 537
2020 Working remotely or teleworking 2 98 427

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 537
2020 Working remotely or teleworking 6 94 427

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 537
2020 Working remotely or teleworking 13 87 427

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 60 40 537
2020 Working remotely or teleworking 53 47 427

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 35 65 537
2020 Working remotely or teleworking 21 79 427

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 16 84 537
2020 Working remotely or teleworking 17 83 427

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 537
2020 Working remotely or teleworking 48 52 427

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 27 73 537
2020 Working remotely or teleworking 26 74 427

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 537
2020 Working remotely or teleworking 7 93 427

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 24 76 537
2020 Working remotely or teleworking 21 79 427

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 537
2020 Working remotely or teleworking 11 89 427

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 537
2020 Working remotely or teleworking 10 90 427

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 537
2020 Working remotely or teleworking 11 89 427

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 537
2020 Working remotely or teleworking 12 88 427

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 30 70 537
2020 Working remotely or teleworking 29 71 427

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 464
2020 Working remotely or teleworking 7 93 388

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 464
2020 Working remotely or teleworking 17 83 388

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 464
2020 Working remotely or teleworking 8 92 388

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 464
2020 Working remotely or teleworking 5 95 388

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 464
2020 Working remotely or teleworking 8 92 388

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 464
2020 Working remotely or teleworking 10 90 388

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 464
2020 Working remotely or teleworking 14 86 388

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 464
2020 Working remotely or teleworking 13 87 388

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 464
2020 Working remotely or teleworking 18 82 388

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 38 62 464
2020 Working remotely or teleworking 36 64 388

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 464
2020 Working remotely or teleworking 13 87 388

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 58 42 464
2020 Working remotely or teleworking 51 49 388

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 464
2020 Working remotely or teleworking 2 98 388

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 67 33 464
2020 Working remotely or teleworking 59 41 388

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 464
2020 Working remotely or teleworking 3 97 388

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 464
2020 Working remotely or teleworking 13 87 388

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 17 19 16 22 14 3 31 45 2271
2020 Working remotely or teleworking 17 16 18 8 8 25 8 49 24 3917
2020 A combination of working on-site and working remotely or teleworking 16 20 20 12 11 18 4 46 29 1662
2020 Other work situation 15 15 10 10 20 20 10 43 43 20

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 23 21 16 18 5 1 41 36 2269
2020 Working remotely or teleworking 28 27 19 8 6 10 1 62 17 3915
2020 A combination of working on-site and working remotely or teleworking 25 31 20 10 8 5 0 59 19 1662
2020 Other work situation 20 30 10 10 15 5 10 59 29 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 17 83 2277
2020 Working remotely or teleworking 8 92 3917

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 40 60 386
2020 Working remotely or teleworking 34 66 303

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 78 22 386
2020 Working remotely or teleworking 80 20 303

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 386
2020 Working remotely or teleworking 3 97 303

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 386

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 386
2020 Working remotely or teleworking 7 93 303

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 23 77 386
2020 Working remotely or teleworking 4 96 303

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 386
2020 Working remotely or teleworking 8 92 303

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 27 73 386
2020 Working remotely or teleworking 27 73 303

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 15 85 386
2020 Working remotely or teleworking 17 83 303

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 386
2020 Working remotely or teleworking 18 82 303

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 386
2020 Working remotely or teleworking 5 95 303

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 25 75 386
2020 Working remotely or teleworking 24 76 303

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 33 67 386
2020 Working remotely or teleworking 29 71 303

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 386
2020 Working remotely or teleworking 2 98 303

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 1 99 386
2020 Working remotely or teleworking 3 97 303

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 386
2020 Working remotely or teleworking 10 90 303

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 30 70 386
2020 Working remotely or teleworking 24 76 303

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 386

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 16 84 386
2020 Working remotely or teleworking 23 77 303

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 0 100 303

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 12 88 386
2020 Working remotely or teleworking 16 84 303

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 24 76 386
2020 Working remotely or teleworking 29 71 303

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 386
2020 Working remotely or teleworking 12 88 303

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 386
2020 Working remotely or teleworking 3 97 303

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 18 82 386
2020 Working remotely or teleworking 20 80 303

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 3 97 386
2020 Working remotely or teleworking 5 95 303

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 386
2020 Working remotely or teleworking 11 89 303

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 386
2020 Working remotely or teleworking 7 93 303

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 386
2020 Working remotely or teleworking 10 90 303

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 51 49 386
2020 Working remotely or teleworking 47 53 303

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 343

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 343
2020 Working remotely or teleworking 13 87 273

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 343
2020 Working remotely or teleworking 3 97 273

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 343

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 2 98 343

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 1 99 343
2020 Working remotely or teleworking 4 96 273

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 1 99 343
2020 Working remotely or teleworking 9 91 273

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 343
2020 Working remotely or teleworking 13 87 273

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 343
2020 Working remotely or teleworking 11 89 273

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 31 69 343
2020 Working remotely or teleworking 30 70 273

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 343
2020 Working remotely or teleworking 13 87 273

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 50 50 343
2020 Working remotely or teleworking 49 51 273

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 2 98 273

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 67 33 343
2020 Working remotely or teleworking 64 36 273

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 4 96 343
2020 Working remotely or teleworking 5 95 273

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 13 87 343
2020 Working remotely or teleworking 12 88 273

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 19 25 10 15 17 3 37 32 2274
2020 Working remotely or teleworking 18 16 20 5 5 28 7 53 16 3915
2020 A combination of working on-site and working remotely or teleworking 18 21 24 5 7 21 5 52 16 1659
2020 Other work situation 15 20 10 5 15 20 15 54 31 20

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 25 24 12 14 7 1 46 28 2268
2020 Working remotely or teleworking 29 29 19 6 5 11 1 66 13 3912
2020 A combination of working on-site and working remotely or teleworking 27 31 22 6 6 7 1 62 13 1658
2020 Other work situation 30 20 5 20 10 0 15 59 35 20

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 2 7 14 22 45 8 3 10 75 100
2020 Working remotely or teleworking 3 4 12 13 50 16 1 9 77 86
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 8 16 23 19 34 0 0 24 53 2279
2020 Working remotely or teleworking 40 21 14 10 13 0 2 62 23 3916
2020 A combination of working on-site and working remotely or teleworking 13 30 26 17 15 0 0 43 31 1666
2020 Other work situation 35 5 10 20 25 0 5 42 47 20

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 27 25 13 12 0 0 50 26 2277
2020 Working remotely or teleworking 33 28 19 11 9 0 1 61 20 3908
2020 A combination of working on-site and working remotely or teleworking 34 28 21 9 7 0 0 62 17 1661
2020 Other work situation 47 5 5 26 10 0 5 56 39 19

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 28 31 21 11 9 0 1 60 20 2275
2020 Working remotely or teleworking 21 26 27 15 11 0 0 47 26 3920
2020 A combination of working on-site and working remotely or teleworking 18 27 26 17 12 0 0 45 29 1663
2020 Other work situation 35 25 20 10 5 0 5 63 16 20

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 43 29 14 6 4 0 4 75 11 2266
2020 Working remotely or teleworking 27 29 21 12 9 0 1 57 22 3911
2020 A combination of working on-site and working remotely or teleworking 28 32 21 11 7 0 1 60 18 1656
2020 Other work situation 45 30 10 5 5 0 5 79 10 20

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 21 20 17 19 0 1 44 36 2273
2020 Working remotely or teleworking 25 25 21 16 11 1 1 51 28 3900
2020 A combination of working on-site and working remotely or teleworking 23 26 20 16 14 0 1 49 31 1654
2020 Other work situation 45 20 5 20 5 0 5 69 26 20

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 26 13 6 4 0 3 76 11 2267
2020 Working remotely or teleworking 49 24 12 7 5 0 4 76 12 3901
2020 A combination of working on-site and working remotely or teleworking 49 24 12 7 4 0 4 76 11 1655
2020 Other work situation 60 15 10 5 5 0 5 79 10 20

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 24 23 15 18 0 1 44 33 2271
2020 Working remotely or teleworking 29 26 22 12 10 0 1 56 22 3916
2020 A combination of working on-site and working remotely or teleworking 27 28 21 13 11 0 0 55 24 1657
2020 Other work situation 25 30 25 5 5 0 10 61 11 20

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 20 18 13 19 0 6 47 34 2274
2020 Working remotely or teleworking 31 20 18 12 12 0 6 55 26 3906
2020 A combination of working on-site and working remotely or teleworking 27 24 18 13 13 0 4 54 27 1654
2020 Other work situation 15 30 10 15 20 0 10 50 39 20

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 25 24 15 15 1 1 44 31 2266
2020 Working remotely or teleworking 35 32 19 8 4 1 1 68 13 3895
2020 A combination of working on-site and working remotely or teleworking 28 32 22 10 6 0 1 61 17 1650
2020 Other work situation 35 10 10 20 15 0 10 50 39 20

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 23 23 18 18 1 1 40 37 2274
2020 Working remotely or teleworking 26 31 23 12 6 0 1 58 19 3895
2020 A combination of working on-site and working remotely or teleworking 22 31 22 14 10 0 1 53 25 1651
2020 Other work situation 25 20 10 15 25 0 5 48 42 20

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 25 22 15 17 0 1 46 33 2265
2020 Working remotely or teleworking 31 30 21 11 7 0 1 61 17 3898
2020 A combination of working on-site and working remotely or teleworking 29 30 19 13 8 0 1 60 20 1656
2020 Other work situation 26 16 26 0 26 0 5 45 28 19

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 24 17 15 20 0 1 47 36 2268
2020 Working remotely or teleworking 45 24 15 8 7 0 1 70 15 3897
2020 A combination of working on-site and working remotely or teleworking 37 27 16 9 10 1 1 65 19 1649
2020 Other work situation 30 10 15 5 35 0 5 42 42 20

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 34 30 17 10 8 0 1 64 18 2264
2020 Working remotely or teleworking 30 31 22 10 7 0 1 61 17 3901
2020 A combination of working on-site and working remotely or teleworking 28 29 24 11 7 0 0 58 18 1657
2020 Other work situation 45 10 15 5 20 0 5 58 26 20

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 22 21 17 22 0 1 39 40 2273
2020 Working remotely or teleworking 28 33 22 11 6 0 1 61 17 3891
2020 A combination of working on-site and working remotely or teleworking 24 30 21 14 10 0 1 54 24 1656
2020 Other work situation 30 20 20 5 20 0 5 53 26 20

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 34 28 18 11 9 0 0 62 20 2249
2020 Working remotely or teleworking 55 24 13 4 3 0 2 80 7 3892
2020 A combination of working on-site and working remotely or teleworking 40 31 18 6 5 0 1 71 11 1650
2020 Other work situation 50 20 10 5 10 0 5 74 16 20

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 26 18 10 8 0 1 64 18 2251
2020 Working remotely or teleworking 33 36 19 7 4 0 0 69 12 3902
2020 A combination of working on-site and working remotely or teleworking 30 34 22 8 5 0 0 64 13 1653
2020 Other work situation 30 15 15 15 20 0 5 47 37 20

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 57 17 9 5 6 1 5 79 12 2255
2020 Working remotely or teleworking 67 17 6 3 2 0 4 88 5 3895
2020 A combination of working on-site and working remotely or teleworking 65 17 8 2 2 1 5 86 5 1654
2020 Other work situation 60 15 0 0 15 0 10 83 17 20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 17 11 8 8 1 2 73 16 2251
2020 Working remotely or teleworking 75 10 4 3 4 1 3 89 7 3899
2020 A combination of working on-site and working remotely or teleworking 70 13 5 4 4 1 3 87 8 1651
2020 Other work situation 55 10 5 5 15 0 10 72 22 20

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 29 13 6 5 0 1 75 12 2247
2020 Working remotely or teleworking 69 18 7 2 2 0 2 89 4 3894
2020 A combination of working on-site and working remotely or teleworking 59 25 9 2 2 0 2 86 4 1649
2020 Other work situation 50 15 5 10 10 0 10 72 22 20

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 43 22 13 10 12 0 1 65 22 2257
2020 Working remotely or teleworking 66 15 7 5 5 0 2 83 10 3903
2020 A combination of working on-site and working remotely or teleworking 60 19 8 6 6 0 1 80 11 1652
2020 Other work situation 40 10 20 5 15 0 10 56 22 20

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 51 10 5 3 2 0 28 86 7 2265
2020 Working remotely or teleworking 65 9 4 1 1 0 20 93 2 3907
2020 A combination of working on-site and working remotely or teleworking 55 13 6 2 1 0 23 89 4 1652
2020 Other work situation 50 0 0 5 0 5 40 91 9 20

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 26 15 6 5 0 2 73 12 2277
2020 Working remotely or teleworking 71 16 5 2 1 0 4 91 3 3919
2020 A combination of working on-site and working remotely or teleworking 60 24 9 3 2 0 2 86 5 1660
2020 Other work situation 55 30 0 0 5 0 10 94 6 20

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 68 18 6 2 4 0 2 88 6 2278
2020 Working remotely or teleworking 71 15 7 3 2 0 2 88 6 3911
2020 A combination of working on-site and working remotely or teleworking 70 18 5 2 2 1 2 90 5 1662
2020 Other work situation 80 0 5 0 0 5 10 94 0 20

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 44 29 17 5 4 0 1 75 9 2277
2020 Working remotely or teleworking 44 30 15 5 3 0 1 76 9 3919
2020 A combination of working on-site and working remotely or teleworking 45 32 14 5 3 0 1 78 8 1660
2020 Other work situation 45 35 0 10 0 0 10 89 11 20

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 32 25 13 12 0 0 51 25 2273
2020 Working remotely or teleworking 32 40 18 6 3 0 0 72 9 3921
2020 A combination of working on-site and working remotely or teleworking 21 41 24 8 5 0 0 62 13 1657
2020 Other work situation 5 35 25 15 10 0 10 44 28 20

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 11 27 33 18 10 0 0 38 28 2273
2020 Working remotely or teleworking 15 34 33 12 5 0 0 49 17 3918
2020 A combination of working on-site and working remotely or teleworking 12 33 33 15 6 0 0 45 22 1659
2020 Other work situation 15 30 15 10 20 0 10 50 33 20

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 17 23 34 17 9 0 0 26 40 2265
2020 Working remotely or teleworking 11 17 39 24 9 0 0 32 29 3902
2020 A combination of working on-site and working remotely or teleworking 12 20 40 21 7 0 0 28 32 1641
2020 Other work situation 10 10 26 26 11 0 16 44 25 19

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 39 17 14 11 1 0 59 24 2277
2020 Working remotely or teleworking 35 42 12 6 3 2 0 79 9 3918
2020 A combination of working on-site and working remotely or teleworking 34 43 12 7 3 0 0 77 11 1660
2020 Other work situation 20 35 20 10 5 5 5 61 17 20

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 14 24 16 18 26 2 0 39 46 2268
2020 Working remotely or teleworking 32 34 15 11 5 3 0 68 16 3907
2020 A combination of working on-site and working remotely or teleworking 28 35 15 12 8 2 0 64 21 1659
2020 Other work situation 15 20 15 20 15 10 5 42 41 20

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 25 12 17 26 1 0 44 44 2274
2020 Working remotely or teleworking 39 27 11 11 10 2 0 67 21 3909
2020 A combination of working on-site and working remotely or teleworking 34 29 12 13 11 1 0 64 24 1656
2020 Other work situation 35 10 0 10 35 0 10 50 50 20

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 23 28 19 11 14 5 1 54 26 2260
2020 Working remotely or teleworking 48 28 11 5 4 4 1 79 9 3908
2020 A combination of working on-site and working remotely or teleworking 42 30 14 5 6 2 0 74 11 1651
2020 Other work situation 40 5 10 20 15 0 10 50 39 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 23 19 21 25 1 0 35 46 2278
2020 Working remotely or teleworking 34 32 16 10 6 2 0 67 17 3917
2020 A combination of working on-site and working remotely or teleworking 25 35 17 13 10 1 0 61 23 1659
2020 Other work situation 20 20 10 20 20 0 10 45 44 20

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 24 14 28 24 0 0 35 52 2281
2020 Working remotely or teleworking 36 42 12 8 2 0 0 78 10 3920
2020 A combination of working on-site and working remotely or teleworking 27 40 13 14 6 0 0 67 20 1662
2020 Other work situation 5 25 20 35 5 0 10 34 44 20

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 25 17 23 22 0 0 38 46 2268
2020 Working remotely or teleworking 33 39 13 10 3 1 0 73 13 3901
2020 A combination of working on-site and working remotely or teleworking 26 38 14 15 7 0 0 64 22 1657
2020 Other work situation 0 40 20 10 20 0 10 44 33 20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 39 18 11 9 0 0 61 21 2267
2020 Working remotely or teleworking 32 38 19 7 2 1 2 71 9 3892
2020 A combination of working on-site and working remotely or teleworking 29 39 18 10 3 0 0 68 13 1647
2020 Other work situation 10 35 20 5 20 0 10 50 28 20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 20 34 20 12 12 1 1 55 24 2264
2020 Working remotely or teleworking 43 35 13 4 2 1 1 80 6 3907
2020 A combination of working on-site and working remotely or teleworking 34 38 16 7 4 1 1 73 11 1652
2020 Other work situation 25 20 15 10 15 0 15 53 29 20

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 56 16 10 2 3 9 4 84 5 2270
2020 Working remotely or teleworking 66 19 6 1 0 5 2 92 1 3912
2020 A combination of working on-site and working remotely or teleworking 59 20 6 1 1 9 3 90 3 1657
2020 Other work situation 60 20 0 0 0 5 15 100 0 20

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 35 17 12 10 2 0 60 23 2271
2020 Working remotely or teleworking 47 35 9 5 2 2 0 84 7 3896
2020 A combination of working on-site and working remotely or teleworking 45 37 10 5 2 1 0 83 7 1653
2020 Other work situation 25 30 25 5 5 0 10 61 11 20

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 25 29 12 16 17 1 0 55 33 2267
2020 Working remotely or teleworking 49 29 8 7 5 1 0 79 12 3900
2020 A combination of working on-site and working remotely or teleworking 45 32 9 8 6 0 0 77 14 1655
2020 Other work situation 35 15 10 20 10 0 10 56 33 20

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 18 24 13 18 27 0 0 42 45 2273
2020 Working remotely or teleworking 54 29 9 4 2 1 1 84 7 3914
2020 A combination of working on-site and working remotely or teleworking 38 33 12 10 7 0 0 71 17 1656
2020 Other work situation 30 20 15 10 15 0 10 56 28 20

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 16 50 14 14 6 1 0 66 21 410
2020 Working remotely or teleworking 23 46 15 11 4 1 1 70 15 817

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 52 48 407
2020 Working remotely or teleworking 97 3 819

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working remotely or teleworking 21 36 17 16 10 0 0 57 26 795
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 10 90 2269
2020 Working remotely or teleworking 9 91 3906
2020 A combination of working on-site and working remotely or teleworking 8 92 1652
2020 Other work situation 11 89 18

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 18 82 2275
2020 Working remotely or teleworking 16 84 3909
2020 A combination of working on-site and working remotely or teleworking 14 86 1649
2020 Other work situation 31 69 19

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 400
2020 Working remotely or teleworking 53 47 611

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 72 28 399
2020 Working remotely or teleworking 83 17 613

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 35 9 9 10 0 1 72 19 289
2020 Working remotely or teleworking 48 32 8 8 3 1 0 80 12 503

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 29 15 17 12 2 3 54 30 2275
2020 Working remotely or teleworking 48 30 9 6 3 2 2 82 9 3921
2020 A combination of working on-site and working remotely or teleworking 41 32 10 8 4 2 2 76 13 1659
2020 Other work situation 30 20 15 20 10 0 5 53 31 20
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 31 37 31 1 54 46 2281
2020 Working remotely or teleworking 31 48 19 1 61 39 3928
2020 A combination of working on-site and working remotely or teleworking 27 46 26 1 63 37 1663
2020 Other work situation 10 30 50 10 75 25 20

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 57 43 684
2020 Working remotely or teleworking 50 50 1245

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 7 17 19 19 34 1 3 25 55 685
2020 Working remotely or teleworking 11 24 13 23 25 1 3 36 50 1244

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 6 17 19 17 34 2 5 24 56 685
2020 Working remotely or teleworking 9 19 13 22 28 1 9 30 56 1243

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 19 12 7 7 3 11 69 17 2273
2020 Working remotely or teleworking 41 18 13 9 7 2 10 67 18 3910
2020 A combination of working on-site and working remotely or teleworking 46 18 13 7 5 2 10 72 13 1662
2020 Other work situation 35 15 10 0 15 5 20 67 20 20
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