2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 46 8 20 11 0 0 60 31 2079
2020 Non-shift worker 35 46 4 11 3 0 0 82 14 5782

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 21 5 3 3 0 1 89 5 2066
2020 Non-shift worker 75 18 3 2 1 0 1 94 3 5772
2017 Shift worker 59 26 7 3 2 1 1 87 6 2675
2017 Non-shift worker 64 23 5 4 2 1 1 89 5 4493
2014 Shift worker 59 26 7 4 3 1 1 87 6 3418
2014 Non-shift worker 63 25 5 3 2 1 1 89 5 5855

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 38 10 20 13 0 0 57 33 2066
2020 Non-shift worker 41 37 8 10 3 0 1 79 13 5771
2019 Shift worker 18 32 11 23 16 0 0 50 39 2256
2019 Non-shift worker 39 35 7 12 7 0 0 74 19 4913
2017 Shift worker 14 31 11 24 21 0 0 45 44 2681
2017 Non-shift worker 33 35 8 13 10 0 0 68 23 4498
2014 Shift worker 14 30 10 23 22 0 0 44 45 3418
2014 Non-shift worker 35 36 8 12 9 0 0 71 21 5853

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 34 14 26 14 0 0 46 39 2067
2020 Non-shift worker 29 38 13 14 5 0 1 68 19 5748
2019 Shift worker 12 35 14 24 15 0 0 47 39 2255
2019 Non-shift worker 22 37 14 17 10 0 0 59 27 4902
2018 Shift worker 8 41 10 24 17 0 0 49 40 2095
2018 Non-shift worker 15 40 13 20 11 0 1 55 31 4150
2017 Shift worker 8 30 12 24 25 0 0 39 49 2686
2017 Non-shift worker 14 33 13 22 17 0 0 48 39 4496
2014 Shift worker 6 29 12 28 25 0 0 35 53 3418
2014 Non-shift worker 16 35 15 20 15 0 0 51 35 5857

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 35 14 20 12 0 0 55 32 2057
2020 Non-shift worker 45 35 9 7 3 0 0 81 10 5739
2019 Shift worker 18 35 13 19 14 0 0 53 34 2243
2019 Non-shift worker 40 37 10 9 4 0 0 77 13 4889
2017 Shift worker 16 36 12 21 14 0 0 53 35 2677
2017 Non-shift worker 35 39 10 10 5 0 0 74 15 4483
2014 Shift worker 15 38 13 19 14 0 0 53 34 3416
2014 Non-shift worker 36 39 11 9 4 0 0 76 13 5853

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 29 16 16 21 0 0 47 37 2074
2020 Non-shift worker 45 30 10 8 5 0 0 76 14 5755
2019 Shift worker 18 28 15 17 21 0 0 47 39 2253
2019 Non-shift worker 39 33 10 10 7 0 0 73 17 4900
2018 Shift worker 14 29 17 19 20 0 0 44 39 2095
2018 Non-shift worker 36 34 12 10 7 0 0 71 17 4137
2017 Shift worker 13 27 16 17 26 0 0 41 43 2681
2017 Non-shift worker 34 33 11 11 10 0 0 68 21 4497
2014 Shift worker 13 27 17 20 23 0 0 40 43 3421
2014 Non-shift worker 32 34 13 11 9 0 1 67 20 5852

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 35 15 14 14 0 0 57 28 2076
2020 Non-shift worker 38 38 12 8 4 0 0 76 12 5772
2019 Shift worker 25 37 13 12 12 0 0 62 24 2262
2019 Non-shift worker 32 39 13 9 6 0 0 72 15 4926
2018 Shift worker 19 40 14 14 12 0 0 60 26 2083
2018 Non-shift worker 27 42 13 10 7 0 0 70 18 4118
2017 Shift worker 23 40 12 13 12 0 0 63 24 2684
2017 Non-shift worker 25 42 13 11 8 0 0 68 19 4496
2014 Shift worker 24 43 13 11 10 0 0 66 21 3420
2014 Non-shift worker 26 43 13 11 8 0 0 69 19 5858

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 27 17 21 24 0 0 38 46 2068
2020 Non-shift worker 33 35 13 11 8 0 0 68 19 5774
2019 Shift worker 11 27 17 20 24 0 0 39 44 2258
2019 Non-shift worker 26 35 15 15 10 0 0 61 25 4916
2018 Shift worker 8 22 18 22 29 0 0 30 52 2090
2018 Non-shift worker 20 34 17 15 14 0 0 54 29 4138
2017 Shift worker 8 23 17 24 29 0 0 31 53 2683
2017 Non-shift worker 19 35 16 16 14 0 0 53 31 4494
2014 Shift worker 8 24 17 22 29 0 0 32 51 3422
2014 Non-shift worker 18 34 17 17 14 0 0 52 31 5855

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 38 19 16 11 0 0 54 27 2058
2020 Non-shift worker 34 40 12 10 4 0 0 73 15 5728
2019 Shift worker 18 37 17 17 11 0 0 55 28 2247
2019 Non-shift worker 27 41 14 12 6 0 0 68 18 4895
2018 Shift worker 14 34 20 19 14 0 0 48 33 2091
2018 Non-shift worker 23 40 15 14 9 0 0 63 22 4150
2017 Shift worker 14 37 18 17 13 0 0 51 30 2681
2017 Non-shift worker 22 40 15 15 9 0 0 62 23 4496

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 37 18 14 11 0 0 57 25 2059
2020 Non-shift worker 46 37 9 5 3 0 0 83 8 5754
2019 Shift worker 22 35 17 14 12 0 0 57 26 2241
2019 Non-shift worker 38 40 11 7 4 0 0 78 11 4886
2018 Shift worker 18 39 17 15 11 0 0 57 26 2088
2018 Non-shift worker 36 42 11 7 4 0 0 79 11 4129
2017 Shift worker 18 35 17 14 15 1 0 53 29 2681
2017 Non-shift worker 32 41 12 9 6 0 0 73 15 4491
2014 Shift worker 17 36 18 14 13 1 0 54 28 3421
2014 Non-shift worker 33 39 13 8 6 1 0 73 14 5853

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 28 17 20 25 0 0 38 45 2068
2020 Non-shift worker 34 35 13 10 8 0 0 69 18 5757
2019 Shift worker 13 27 17 19 24 0 0 40 43 2245
2019 Non-shift worker 28 34 15 13 10 0 0 62 23 4904
2018 Shift worker 8 26 17 21 28 0 0 34 49 2084
2018 Non-shift worker 22 35 15 15 12 0 0 57 27 4114
2017 Shift worker 9 24 16 20 30 0 0 33 51 2684
2017 Non-shift worker 20 34 16 14 15 0 0 54 29 4498

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 33 13 7 7 0 0 73 14 2053
2020 Non-shift worker 53 32 9 3 2 0 0 86 5 5734
2019 Shift worker 42 35 11 6 6 0 0 77 12 2235
2019 Non-shift worker 50 33 11 4 2 0 0 83 6 4884
2018 Shift worker 39 38 11 7 5 0 0 77 12 2066
2018 Non-shift worker 47 36 10 5 2 0 0 83 7 4106
2017 Shift worker 43 36 11 6 5 0 0 79 10 2673
2017 Non-shift worker 46 36 11 5 3 0 0 82 7 4479
2014 Shift worker 50 33 10 4 4 0 0 82 8 3420
2014 Non-shift worker 55 29 10 3 2 0 0 85 6 5850

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 27 18 19 24 0 0 38 44 2057
2020 Non-shift worker 34 38 12 10 6 0 0 72 16 5748
2019 Shift worker 11 28 16 20 24 0 0 40 44 2254
2019 Non-shift worker 27 38 14 12 8 0 0 65 21 4899
2018 Shift worker 8 24 16 23 30 0 0 32 53 2080
2018 Non-shift worker 23 39 14 14 10 0 0 62 24 4114
2017 Shift worker 9 26 14 24 27 0 0 34 51 2673
2017 Non-shift worker 21 40 14 14 10 0 0 61 25 4473
2014 Shift worker 6 24 16 23 30 0 0 31 53 3423
2014 Non-shift worker 19 41 14 15 12 0 0 60 26 5858

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 26 19 18 23 0 0 40 41 2067
2020 Non-shift worker 38 33 14 8 6 0 0 72 14 5765
2019 Shift worker 14 24 19 19 23 0 0 39 42 2256
2019 Non-shift worker 32 33 16 11 8 0 0 65 19 4910
2018 Shift worker 9 24 17 21 28 0 0 33 50 2069
2018 Non-shift worker 26 35 16 12 10 0 0 61 22 4094
2017 Shift worker 11 22 19 21 26 0 0 34 47 2673
2017 Non-shift worker 25 35 16 14 10 0 0 60 24 4475
2014 Shift worker 9 24 19 21 27 0 0 33 48 3422
2014 Non-shift worker 25 36 16 13 10 0 0 61 23 5851

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 36 22 16 13 0 0 49 29 2049
2020 Non-shift worker 35 39 13 9 4 0 0 74 13 5697
2019 Shift worker 15 33 20 17 14 0 0 49 31 2232
2019 Non-shift worker 28 39 16 11 6 0 0 67 17 4835
2018 Shift worker 12 27 21 20 21 0 0 38 41 2073
2018 Non-shift worker 24 35 18 14 9 0 0 59 23 4113
2017 Shift worker 12 28 20 20 19 0 0 41 39 2670
2017 Non-shift worker 23 35 17 15 9 0 0 59 24 4474
2014 Shift worker 11 30 21 19 19 0 0 40 39 3418
2014 Non-shift worker 24 37 17 13 9 0 0 61 22 5856

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 37 16 10 6 0 0 68 16 2071
2020 Non-shift worker 44 37 10 5 3 0 0 81 9 5774
2019 Shift worker 33 39 13 9 7 0 0 71 15 2262
2019 Non-shift worker 38 38 12 7 4 0 0 77 11 4920
2018 Shift worker 28 42 15 9 6 0 0 70 15 2088
2018 Non-shift worker 33 41 14 8 4 0 0 74 13 4120
2017 Shift worker 28 39 15 10 7 0 0 68 17 2670
2017 Non-shift worker 30 41 14 9 6 0 0 71 15 4469
2014 Shift worker 32 41 14 7 6 0 0 73 13 3422
2014 Non-shift worker 34 39 13 8 6 0 0 74 13 5856

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 35 12 3 2 0 2 82 5 2068
2020 Non-shift worker 37 33 17 8 5 0 0 70 13 5725
2019 Shift worker 39 34 16 6 3 0 2 74 9 2252
2019 Non-shift worker 37 32 18 7 5 0 0 70 12 4884
2018 Shift worker 35 37 16 6 3 0 3 74 9 2095
2018 Non-shift worker 35 31 18 9 6 0 1 67 15 4144
2017 Shift worker 37 35 17 5 2 0 4 75 8 2686
2017 Non-shift worker 36 33 16 8 5 0 1 71 13 4499
2014 Shift worker 34 33 19 7 4 0 3 69 11 3422
2014 Non-shift worker 32 33 19 9 6 0 1 66 15 5858

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 31 28 12 5 1 1 18 54 2080
2020 Non-shift worker 11 24 35 20 8 1 1 28 36 5772
2019 Shift worker 18 27 29 15 9 1 1 25 46 2260
2019 Non-shift worker 14 28 33 16 8 1 1 24 43 4918
2018 Shift worker 21 31 28 13 5 1 1 18 53 2091
2018 Non-shift worker 17 30 32 13 6 1 1 19 48 4118
2017 Shift worker 19 27 31 13 6 2 2 19 48 2677
2017 Non-shift worker 19 29 32 12 6 1 2 18 49 4478
2014 Shift worker 18 30 33 12 4 1 1 17 50 3420
2014 Non-shift worker 19 32 31 12 5 1 2 17 52 5848

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 25 23 16 7 1 1 23 53 2069
2020 Non-shift worker 11 19 29 24 15 1 1 39 31 5748
2019 Shift worker 25 25 23 15 10 2 1 25 51 2260
2019 Non-shift worker 19 25 26 16 11 1 1 28 45 4906
2018 Shift worker 28 28 23 13 6 1 1 19 58 2084
2018 Non-shift worker 25 27 25 13 7 1 1 20 54 4111
2017 Shift worker 26 26 25 12 7 2 2 20 54 2677
2017 Non-shift worker 25 28 26 11 7 2 2 19 55 4475
2014 Shift worker 26 29 25 11 5 2 2 16 58 3417
2014 Non-shift worker 24 27 27 12 6 2 2 20 53 5849

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 24 25 13 6 2 3 20 53 2057
2020 Non-shift worker 17 23 31 17 9 1 2 27 42 5755
2019 Shift worker 24 25 23 15 8 2 3 24 51 2254
2019 Non-shift worker 24 26 25 13 8 1 1 22 51 4914
2018 Shift worker 27 28 23 11 6 2 3 18 58 2086
2018 Non-shift worker 28 27 25 11 5 1 2 17 57 4100
2017 Shift worker 23 25 24 14 6 4 5 21 52 2682
2017 Non-shift worker 28 27 24 11 6 1 3 18 58 4481
2014 Shift worker 24 27 24 13 5 3 3 19 55 3414
2014 Non-shift worker 28 27 25 11 5 2 2 16 58 5844

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 8 25 35 17 1 6 56 16 2066
2020 Non-shift worker 10 15 30 28 15 1 1 44 25 5758
2019 Shift worker 6 9 26 32 19 2 7 55 17 2238
2019 Non-shift worker 13 18 29 25 14 1 1 40 31 4891
2018 Shift worker 9 11 28 30 14 2 6 48 22 2072
2018 Non-shift worker 14 18 32 23 10 1 2 34 34 4099
2017 Shift worker 8 11 23 30 15 3 11 52 22 2665
2017 Non-shift worker 16 20 30 21 10 1 3 32 38 4458
2014 Shift worker 10 13 26 28 13 2 7 45 26 3414
2014 Non-shift worker 19 21 30 18 8 1 2 27 42 5829

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 22 26 16 8 1 2 24 49 2066
2020 Non-shift worker 15 20 28 21 13 1 1 35 36 5770
2019 Shift worker 35 22 20 12 9 1 1 21 59 2261
2019 Non-shift worker 22 24 24 16 10 1 2 27 48 4909
2018 Shift worker 42 25 19 8 5 0 1 13 67 2089
2018 Non-shift worker 30 27 23 11 7 1 1 18 58 4113
2017 Shift worker 36 24 19 11 6 1 3 18 62 2679
2017 Non-shift worker 33 25 22 10 7 1 2 17 60 4477
2014 Shift worker 38 26 20 10 4 1 2 14 66 3417
2014 Non-shift worker 30 27 24 11 6 1 2 17 58 5844

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 19 25 22 12 2 2 36 38 2063
2020 Non-shift worker 9 15 28 27 17 3 2 46 25 5741
2019 Shift worker 22 21 23 18 11 3 2 31 45 2248
2019 Non-shift worker 16 21 27 19 12 2 2 33 39 4892
2018 Shift worker 26 21 23 18 9 2 2 28 48 2079
2018 Non-shift worker 20 23 26 18 9 2 2 28 45 4095
2017 Shift worker 21 19 24 19 10 3 4 31 43 2675
2017 Non-shift worker 19 21 26 18 9 2 4 29 43 4477
2014 Shift worker 17 20 27 21 10 3 3 33 39 3418
2014 Non-shift worker 15 20 27 21 11 2 4 34 37 5842

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 26 23 13 6 2 2 20 55 2067
2020 Non-shift worker 15 22 31 18 10 2 2 29 39 5748
2019 Shift worker 27 24 24 13 9 2 2 22 53 2253
2019 Non-shift worker 20 26 28 14 9 2 1 23 47 4905
2018 Shift worker 32 25 23 11 6 2 2 17 59 2089
2018 Non-shift worker 24 27 30 10 6 1 2 17 52 4109
2017 Shift worker 26 24 27 11 6 3 4 18 53 2675
2017 Non-shift worker 24 25 28 11 6 2 3 18 52 4480
2014 Shift worker 25 26 28 11 5 2 3 17 54 3417
2014 Non-shift worker 25 26 29 11 6 2 3 17 53 5844

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 26 28 14 5 0 0 19 53 2074
2020 Non-shift worker 9 19 36 24 11 0 1 35 28 5774
2019 Shift worker 32 28 26 8 5 1 0 14 61 2260
2019 Non-shift worker 18 25 32 16 8 1 1 24 43 4922
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 25 21 20 22 2 2 35 43 2072
2020 Non-shift worker 28 30 17 9 7 5 4 64 17 5769
2019 Shift worker 13 24 20 19 20 3 1 39 40 2253
2019 Non-shift worker 26 30 16 11 10 4 3 60 22 4904
2018 Shift worker 7 26 22 19 24 2 1 34 44 2088
2018 Non-shift worker 18 33 19 13 11 4 2 54 26 4122
2017 Shift worker 9 23 19 20 23 3 2 35 45 2686
2017 Non-shift worker 21 30 17 13 12 4 3 56 26 4492
2014 Shift worker 14 28 19 17 17 3 2 45 36 3419
2014 Non-shift worker 28 31 16 10 9 4 3 63 20 5859

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 29 12 18 19 1 0 50 37 2062
2020 Non-shift worker 48 27 9 9 6 1 0 76 16 5751
2019 Shift worker 22 28 14 18 17 0 0 51 35 2255
2019 Non-shift worker 42 28 10 11 9 0 0 71 19 4905
2018 Shift worker 16 28 15 19 21 0 0 45 41 2079
2018 Non-shift worker 35 31 11 12 10 1 0 66 23 4114
2017 Shift worker 17 27 14 19 22 1 1 44 42 2681
2017 Non-shift worker 36 30 11 12 10 1 0 66 22 4489
2014 Shift worker 22 30 13 17 17 1 0 52 34 3418
2014 Non-shift worker 40 29 10 11 8 1 0 70 20 5857

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 38 14 15 10 0 0 61 25 2069
2020 Non-shift worker 53 31 7 6 3 0 0 85 9 5743
2019 Shift worker 23 37 14 15 10 0 0 60 25 2253
2019 Non-shift worker 45 34 9 8 4 0 0 79 12 4909
2018 Shift worker 16 41 18 14 11 0 0 57 26 2077
2018 Non-shift worker 38 38 10 8 4 0 0 77 13 4116
2017 Shift worker 14 40 17 16 11 0 0 54 28 2684
2017 Non-shift worker 34 40 10 10 5 0 0 74 16 4495
2014 Shift worker 16 45 16 14 9 0 0 61 23 3417
2014 Non-shift worker 38 41 9 8 4 0 0 79 12 5851

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 40 21 10 8 1 1 60 19 2050
2020 Non-shift worker 45 35 11 5 3 1 0 82 7 5728
2019 Shift worker 19 39 21 10 9 1 1 59 20 2253
2019 Non-shift worker 39 38 13 5 4 1 0 78 9 4918
2018 Shift worker 13 41 24 12 9 1 0 55 21 2081
2018 Non-shift worker 33 42 15 6 4 1 0 75 10 4116

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 30 14 9 10 3 2 65 20 2070
2020 Non-shift worker 50 24 11 4 4 5 3 80 9 5769
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 26 23 10 11 1 5 53 23 2072
2020 Non-shift worker 51 25 13 4 3 1 3 79 7 5765
2019 Shift worker 22 26 24 10 11 1 6 51 23 2262
2019 Non-shift worker 44 29 15 6 4 1 3 75 10 4923

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 29 17 14 15 0 0 54 29 2071
2020 Non-shift worker 45 30 10 8 5 1 1 76 13 5765
2019 Shift worker 22 29 18 15 15 0 0 52 30 2260
2019 Non-shift worker 39 31 14 9 7 0 0 70 16 4919
2018 Shift worker 17 32 16 17 17 0 0 49 35 2073
2018 Non-shift worker 34 34 14 10 7 0 0 68 18 4103
2017 Shift worker 17 32 16 17 16 1 0 50 33 2688
2017 Non-shift worker 33 36 13 10 8 0 0 69 18 4500
2014 Shift worker 19 34 16 15 15 0 0 54 30 3420
2014 Non-shift worker 34 35 13 10 7 1 0 69 17 5856

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 25 20 10 15 1 1 54 26 2067
2020 Non-shift worker 50 23 13 6 6 2 2 75 12 5761

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 32 16 12 12 0 1 59 25 2070
2020 Non-shift worker 49 29 9 7 5 1 1 79 11 5767
2019 Shift worker 25 31 16 14 13 1 1 56 27 2236
2019 Non-shift worker 40 31 12 9 6 0 0 73 15 4901
2018 Shift worker 20 33 16 16 15 0 0 53 31 2067
2018 Non-shift worker 36 33 12 10 7 0 1 70 18 4079
2017 Shift worker 21 31 16 16 15 1 0 53 31 2677
2017 Non-shift worker 36 34 11 10 8 1 1 70 19 4497
2014 Shift worker 21 34 16 15 14 1 0 55 29 3419
2014 Non-shift worker 36 34 12 10 7 1 0 71 17 5858

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 2079
2020 Non-shift worker 40 60 5780

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 18 16 8 14 6 21 48 31 2072
2020 Non-shift worker 55 17 8 3 3 4 9 84 7 5768

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 29 16 11 15 0 1 57 26 2075
2020 Non-shift worker 58 24 8 5 4 0 0 82 10 5776
2019 Shift worker 26 29 16 13 14 0 0 56 27 2260
2019 Non-shift worker 47 28 11 7 5 0 0 76 13 4921
2018 Shift worker 22 30 17 14 17 0 0 53 31 2071
2018 Non-shift worker 42 27 13 9 8 0 0 70 17 4101
2017 Shift worker 24 28 18 14 15 0 0 52 29 2677
2017 Non-shift worker 44 29 11 8 8 0 0 73 16 4489
2014 Shift worker 23 30 17 14 15 1 0 53 30 3419
2014 Non-shift worker 45 29 12 7 7 0 0 74 13 5850
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 21 18 16 27 5 0 36 45 2077
2020 Non-shift worker 33 29 15 9 7 7 0 67 17 5775
2019 Shift worker 15 23 17 17 24 5 0 39 43 2259
2019 Non-shift worker 25 30 18 11 10 6 0 59 22 4924
2018 Shift worker 9 21 18 18 30 4 0 31 50 2095
2018 Non-shift worker 19 29 20 14 13 5 0 50 29 4145
2017 Shift worker 10 20 18 17 30 5 0 32 49 2686
2017 Non-shift worker 17 28 19 14 14 7 0 48 31 4499
2014 Shift worker 9 21 18 17 30 5 0 32 49 3418
2014 Non-shift worker 19 30 19 13 11 8 0 53 27 5856

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 18 16 20 34 1 0 29 55 2073
2020 Non-shift worker 28 31 17 12 10 2 0 61 22 5762
2019 Shift worker 12 20 16 19 31 2 0 32 52 2252
2019 Non-shift worker 22 28 17 16 14 2 0 51 31 4918
2018 Shift worker 8 15 15 22 39 1 0 23 62 2090
2018 Non-shift worker 15 25 18 19 21 2 0 41 40 4137
2017 Shift worker 8 17 13 21 39 2 0 25 61 2686
2017 Non-shift worker 13 24 18 20 22 2 0 38 43 4496
2014 Shift worker 7 16 16 22 38 1 0 23 61 3421
2014 Non-shift worker 14 26 20 20 18 2 0 41 39 5856

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 16 15 23 36 3 0 24 60 2069
2020 Non-shift worker 20 29 19 16 11 4 0 52 29 5756
2019 Shift worker 8 16 16 21 34 3 0 26 57 2249
2019 Non-shift worker 15 24 20 20 17 4 0 41 38 4913
2018 Shift worker 5 13 16 23 41 2 0 18 65 2088
2018 Non-shift worker 10 21 20 23 23 3 0 32 48 4123
2017 Shift worker 6 13 14 22 40 4 0 20 65 2677
2017 Non-shift worker 9 19 20 24 24 4 0 30 50 4496
2014 Shift worker 4 13 16 24 40 2 0 18 66 3418
2014 Non-shift worker 9 22 20 24 21 5 0 32 47 5855

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 18 16 21 35 2 0 27 57 2073
2020 Non-shift worker 20 32 17 17 12 2 0 54 29 5772
2019 Shift worker 9 20 14 19 35 2 0 30 55 2255
2019 Non-shift worker 15 25 18 20 19 2 0 41 40 4918
2018 Shift worker 5 16 15 22 40 2 0 21 64 2089
2018 Non-shift worker 10 24 17 23 24 2 0 35 48 4141
2017 Shift worker 7 18 14 21 38 3 0 25 61 2682
2017 Non-shift worker 9 24 17 22 25 3 0 34 48 4491
2014 Shift worker 5 19 17 22 35 2 0 24 59 3419
2014 Non-shift worker 10 26 17 23 21 3 0 37 45 5852

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 14 11 8 14 20 6 56 29 2072
2020 Non-shift worker 41 23 12 5 4 11 3 74 12 5773
2019 Shift worker 31 15 11 8 11 19 4 61 25 2264
2019 Non-shift worker 41 22 12 6 5 11 3 73 13 4926
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 32 22 19 15 1 0 43 35 2072
2020 Non-shift worker 26 43 17 9 4 1 0 69 14 5767
2019 Shift worker 14 34 21 18 14 1 0 48 32 2258
2019 Non-shift worker 21 39 20 13 6 1 0 61 20 4912
2018 Shift worker 9 31 23 20 17 0 0 40 37 2089
2018 Non-shift worker 16 40 20 15 9 1 0 56 24 4132
2017 Shift worker 12 31 20 18 18 1 0 43 37 2679
2017 Non-shift worker 17 37 20 14 10 1 0 55 24 4492
2014 Shift worker 12 34 22 15 16 1 0 47 31 3422
2014 Non-shift worker 21 41 20 10 7 1 0 63 18 5858

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 19 18 31 25 1 0 25 56 2065
2020 Non-shift worker 16 32 21 19 10 2 0 49 30 5730
2019 Shift worker 5 19 18 27 29 1 0 25 56 2250
2019 Non-shift worker 10 25 21 24 18 2 0 36 43 4893

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 35 17 14 14 2 1 53 29 2072
2020 Non-shift worker 31 36 14 9 5 2 1 70 15 5764
2019 Shift worker 18 34 17 15 14 2 1 53 30 2254
2019 Non-shift worker 27 37 15 10 7 2 1 66 18 4905
2018 Shift worker 15 38 18 15 13 1 0 54 28 2090
2018 Non-shift worker 25 39 16 11 7 2 1 66 18 4139
2017 Shift worker 20 38 16 13 11 2 0 59 24 2675
2017 Non-shift worker 30 39 13 9 6 3 1 71 15 4490
2014 Shift worker 23 38 14 13 10 2 0 63 23 3418
2014 Non-shift worker 33 37 12 9 5 3 1 73 14 5858

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 29 22 17 17 1 0 43 34 2073
2020 Non-shift worker 29 37 18 9 5 2 0 67 14 5751
2019 Shift worker 14 31 21 16 16 1 0 45 33 2250
2019 Non-shift worker 24 36 21 10 7 1 0 61 18 4903
2018 Shift worker 11 29 24 18 18 1 0 40 36 2081
2018 Non-shift worker 20 37 23 11 8 1 0 57 19 4134

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 22 14 19 30 3 1 35 51 2068
2020 Non-shift worker 21 23 18 14 14 8 2 49 31 5766
2019 Shift worker 12 24 14 18 29 3 0 37 48 2256
2019 Non-shift worker 17 22 18 15 18 7 3 43 37 4914
2018 Shift worker 10 22 16 19 31 2 0 33 51 2089
2018 Non-shift worker 13 23 20 17 20 6 1 39 40 4137
2017 Shift worker 12 23 13 20 27 4 1 37 49 2680
2017 Non-shift worker 14 21 18 18 19 7 3 38 41 4489
2014 Shift worker 10 24 14 19 29 3 0 35 50 3420
2014 Non-shift worker 13 21 18 17 19 9 2 39 41 5858

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 21 18 22 29 1 0 29 52 2069
2020 Non-shift worker 22 30 19 15 12 2 0 53 28 5764
2019 Shift worker 9 19 18 21 31 2 0 29 53 2256
2019 Non-shift worker 17 27 17 18 18 2 0 45 37 4904
2018 Shift worker 6 17 17 22 36 1 0 24 60 2091
2018 Non-shift worker 11 24 19 21 23 1 0 36 45 4142
2017 Shift worker 6 17 15 24 36 2 0 24 61 2683
2017 Non-shift worker 10 23 18 23 23 2 0 34 48 4496
2014 Shift worker 5 16 16 24 36 2 0 22 61 3418
2014 Non-shift worker 12 26 19 21 20 2 0 39 42 5853

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 21 14 19 32 2 2 32 54 2071
2020 Non-shift worker 21 27 15 15 17 2 2 50 34 5776
2019 Shift worker 10 21 15 17 33 2 1 32 52 2263
2019 Non-shift worker 18 24 16 17 22 2 2 43 41 4927
2018 Shift worker 7 19 16 20 36 1 1 26 57 2087
2018 Non-shift worker 13 23 15 19 27 1 1 37 48 4140
2017 Shift worker 8 18 14 20 36 3 2 27 59 2682
2017 Non-shift worker 11 21 14 20 29 2 2 33 52 4496
2014 Shift worker 7 20 16 20 34 2 1 28 56 3420
2014 Non-shift worker 13 23 14 19 26 2 2 38 47 5856

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 24 17 9 10 1 4 62 20 2077
2020 Non-shift worker 50 22 13 6 4 1 4 75 11 5782
2019 Shift worker 31 25 21 11 9 1 3 58 20 2255
2019 Non-shift worker 46 24 15 6 5 1 4 74 11 4918

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 22 23 15 14 1 3 46 30 2073
2020 Non-shift worker 43 24 16 8 5 1 3 69 14 5776
2019 Shift worker 24 21 23 15 14 1 3 46 30 2256
2019 Non-shift worker 36 24 18 9 7 2 4 64 17 4908

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 14 8 6 8 3 4 76 15 2067
2020 Non-shift worker 71 10 5 3 3 3 4 87 7 5758
2019 Shift worker 59 13 8 5 8 4 4 78 13 2254
2019 Non-shift worker 67 11 6 3 4 4 5 85 8 4903

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 12 7 5 7 2 8 79 13 2068
2020 Non-shift worker 71 10 5 2 3 2 8 89 6 5765
2019 Shift worker 61 10 6 3 7 3 9 81 12 2258
2019 Non-shift worker 71 8 4 3 3 2 9 89 7 4905

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 30 21 21 18 2 0 38 40 2074
2020 Non-shift worker 22 41 18 11 5 4 0 65 16 5767
2019 Shift worker 7 26 23 22 19 3 0 34 42 2260
2019 Non-shift worker 18 38 21 13 7 3 0 58 21 4920
2018 Shift worker 5 21 24 21 27 2 0 26 49 2088
2018 Non-shift worker 12 32 26 15 12 3 0 46 28 4147
2017 Shift worker 6 18 22 22 27 4 1 25 52 2683
2017 Non-shift worker 12 30 24 17 13 4 0 44 31 4490

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 31 20 17 15 1 0 47 32 2060
2020 Non-shift worker 32 37 15 9 5 2 0 71 14 5738
2019 Shift worker 16 32 20 16 14 1 0 49 31 2245
2019 Non-shift worker 28 38 17 9 6 2 0 67 15 4889
2018 Shift worker 17 35 21 14 11 1 0 53 26 2088
2018 Non-shift worker 26 40 18 9 6 2 0 67 15 4126
2017 Shift worker 17 32 21 14 13 2 1 50 28 2681
2017 Non-shift worker 25 41 18 8 6 2 0 68 14 4496
2014 Shift worker 20 34 20 12 11 2 0 56 24 3420
2014 Non-shift worker 32 37 16 7 5 3 0 71 13 5858

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 31 23 11 11 4 1 53 22 2071
2020 Non-shift worker 35 35 16 6 3 4 0 74 10 5757
2019 Shift worker 22 31 22 10 10 4 1 56 21 2251
2019 Non-shift worker 33 36 18 6 4 3 0 72 10 4905
2018 Shift worker 20 32 25 9 10 4 0 54 20 2089
2018 Non-shift worker 28 37 21 6 4 3 1 68 10 4129
2017 Shift worker 19 29 24 9 12 5 2 51 23 2680
2017 Non-shift worker 26 34 21 6 6 5 1 65 13 4494
2014 Shift worker 26 32 21 7 9 4 1 61 17 3415
2014 Non-shift worker 34 34 17 5 4 6 1 73 9 5855

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 32 23 9 10 4 1 56 20 2075
2020 Non-shift worker 33 34 17 6 3 6 1 72 10 5770

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 30 16 11 11 3 2 60 23 2061
2020 Non-shift worker 41 31 11 5 5 4 2 77 11 5765

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 32 17 14 14 0 0 56 28 2066
2020 Non-shift worker 46 33 10 6 4 0 0 79 10 5756
2019 Shift worker 22 34 16 14 15 0 0 56 28 2261
2019 Non-shift worker 37 37 13 8 6 0 0 73 14 4914
2018 Shift worker 16 33 19 16 16 0 0 50 32 2083
2018 Non-shift worker 29 39 16 9 7 0 0 68 16 4120
2017 Shift worker 17 33 16 15 19 0 0 50 34 2681
2017 Non-shift worker 28 39 15 11 8 0 0 67 18 4500
2014 Shift worker 20 34 15 15 16 0 0 54 31 3421
2014 Non-shift worker 34 37 14 9 6 0 0 71 15 5854

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 25 21 17 20 0 0 42 37 2060
2020 Non-shift worker 32 32 17 11 8 0 0 64 19 5759
2019 Shift worker 18 28 18 16 20 0 0 46 36 2254
2019 Non-shift worker 25 29 20 14 12 1 0 54 26 4908
2018 Shift worker 12 25 23 19 21 0 0 37 40 2081
2018 Non-shift worker 18 28 22 17 15 1 0 46 33 4122
2017 Shift worker 13 25 19 18 25 1 0 38 44 2677
2017 Non-shift worker 16 27 20 18 18 1 0 44 36 4494
2014 Shift worker 13 29 18 19 20 1 0 42 40 3420
2014 Non-shift worker 19 32 20 15 13 1 0 51 29 5856

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 27 20 20 20 0 0 40 40 2057
2020 Non-shift worker 32 35 15 11 7 0 0 67 18 5717
2019 Shift worker 15 28 18 18 21 0 0 43 39 2249
2019 Non-shift worker 25 31 18 16 11 0 0 56 26 4897
2018 Shift worker 10 26 20 21 23 0 0 36 44 2074
2018 Non-shift worker 18 30 20 18 14 0 0 48 32 4111
2017 Shift worker 11 25 17 21 25 1 0 36 46 2683
2017 Non-shift worker 16 29 19 19 16 1 0 46 35 4488
2014 Shift worker 11 28 17 22 23 0 0 38 44 3420
2014 Non-shift worker 19 33 18 16 13 0 0 52 30 5855

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 22 19 17 20 3 0 42 38 2069
2020 Non-shift worker 33 25 17 12 9 3 0 60 22 5766
2019 Shift worker 18 23 18 17 19 3 1 43 38 2261
2019 Non-shift worker 26 25 18 15 13 3 0 52 29 4918
2018 Shift worker 13 22 22 19 21 3 0 36 41 2087
2018 Non-shift worker 21 23 19 18 16 2 0 45 35 4129
2017 Shift worker 14 22 18 17 24 5 0 38 43 2680
2017 Non-shift worker 19 23 18 17 19 4 0 43 38 4492
2014 Shift worker 16 22 19 18 21 3 0 40 41 3422
2014 Non-shift worker 21 25 19 16 14 4 0 48 32 5856
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 21 42 37 2078
2020 Non-shift worker 28 36 36 5789
2019 Shift worker 23 41 36 2263
2019 Non-shift worker 32 31 37 4926
2018 Shift worker 22 41 36 2101
2018 Non-shift worker 32 31 36 4151
2017 Shift worker 22 41 37 2680
2017 Non-shift worker 34 30 36 4496
2014 Shift worker 21 43 36 3422
2014 Non-shift worker 32 32 36 5853

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 17 37 26 11 4 6 432
2020 Non-shift worker 20 36 30 4 6 5 1620
2019 Shift worker 14 30 21 13 17 6 505
2019 Non-shift worker 18 30 31 4 11 5 1574
2018 Shift worker 16 38 19 14 7 5 462
2018 Non-shift worker 18 28 41 4 5 5 1358
2017 Shift worker 12 29 29 16 7 7 581
2017 Non-shift worker 17 23 42 6 5 6 1517
2014 Shift worker 11 41 26 13 9999 9 712
2014 Non-shift worker 14 36 34 7 9999 8 1895
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 2075
2020 Non-shift worker 12 88 5781
2019 Shift worker 26 74 2261
2019 Non-shift worker 15 85 4915
2018 Shift worker 30 70 2096
2018 Non-shift worker 18 82 4147

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 57 43 520
2020 Non-shift worker 50 50 682
2019 Shift worker 58 42 593
2019 Non-shift worker 56 44 740
2018 Shift worker 54 46 621
2018 Non-shift worker 53 47 729

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 69 31 520
2020 Non-shift worker 63 37 682
2019 Shift worker 68 32 593
2019 Non-shift worker 61 39 740
2018 Shift worker 72 28 621
2018 Non-shift worker 64 36 729

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 520
2020 Non-shift worker 12 88 682
2019 Shift worker 7 93 593
2019 Non-shift worker 10 90 740
2018 Shift worker 7 93 621
2018 Non-shift worker 10 90 729

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 520
2020 Non-shift worker 3 97 682
2019 Shift worker 8 92 593
2019 Non-shift worker 2 98 740
2018 Shift worker 8 92 621
2018 Non-shift worker 2 98 729

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 520
2020 Non-shift worker 4 96 682
2019 Shift worker 4 96 593
2019 Non-shift worker 4 96 740
2018 Shift worker 4 96 621
2018 Non-shift worker 3 97 729

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 27 73 520
2020 Non-shift worker 6 94 682
2019 Shift worker 29 71 593
2019 Non-shift worker 6 94 740
2018 Shift worker 33 67 621
2018 Non-shift worker 6 94 729

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 520
2020 Non-shift worker 2 98 682
2019 Shift worker 4 96 593
2019 Non-shift worker 2 98 740
2018 Shift worker 2 98 621
2018 Non-shift worker 3 97 729

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 520
2020 Non-shift worker 38 62 682
2019 Shift worker 44 56 590
2019 Non-shift worker 39 61 735
2018 Shift worker 47 53 620
2018 Non-shift worker 36 64 731

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 520
2020 Non-shift worker 37 63 682
2019 Shift worker 40 60 590
2019 Non-shift worker 35 65 735
2018 Shift worker 39 61 620
2018 Non-shift worker 38 62 731

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 520
2020 Non-shift worker 51 49 682
2019 Shift worker 53 47 590
2019 Non-shift worker 54 46 735
2018 Shift worker 50 50 620
2018 Non-shift worker 50 50 731

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 520
2020 Non-shift worker 42 58 682
2019 Shift worker 43 57 590
2019 Non-shift worker 43 57 735
2018 Shift worker 45 55 620
2018 Non-shift worker 40 60 731

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 520
2020 Non-shift worker 33 67 682
2019 Shift worker 36 64 590
2019 Non-shift worker 33 67 735
2018 Shift worker 35 65 620
2018 Non-shift worker 36 64 731

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 59 41 520
2020 Non-shift worker 53 47 682
2019 Shift worker 57 43 590
2019 Non-shift worker 52 48 735
2018 Shift worker 63 37 620
2018 Non-shift worker 49 51 731

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 520
2020 Non-shift worker 36 64 682
2019 Shift worker 46 54 590
2019 Non-shift worker 36 64 735
2018 Shift worker 46 54 620
2018 Non-shift worker 36 64 731

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 520
2020 Non-shift worker 2 98 682
2019 Shift worker 3 97 590
2019 Non-shift worker 2 98 735
2018 Shift worker 4 96 620
2018 Non-shift worker 2 98 731

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 520
2020 Non-shift worker 7 93 682
2019 Shift worker 13 87 590
2019 Non-shift worker 9 91 735
2018 Shift worker 15 85 620
2018 Non-shift worker 8 92 731

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 520
2020 Non-shift worker 13 87 682
2019 Shift worker 17 83 590
2019 Non-shift worker 10 90 735
2018 Shift worker 15 85 620
2018 Non-shift worker 9 91 731

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 520
2020 Non-shift worker 53 47 682
2019 Shift worker 63 37 590
2019 Non-shift worker 54 46 735
2018 Shift worker 62 38 620
2018 Non-shift worker 52 48 731

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 520
2020 Non-shift worker 23 77 682
2019 Shift worker 33 67 590
2019 Non-shift worker 26 74 735
2018 Shift worker 34 66 620
2018 Non-shift worker 24 76 731

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 520
2020 Non-shift worker 18 82 682
2019 Shift worker 16 84 590
2019 Non-shift worker 17 83 735
2018 Shift worker 17 83 620
2018 Non-shift worker 13 87 731

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 520
2020 Non-shift worker 49 51 682
2019 Shift worker 49 51 588
2019 Non-shift worker 50 50 733
2018 Shift worker 46 54 623
2018 Non-shift worker 55 45 733

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 520
2020 Non-shift worker 26 74 682
2019 Shift worker 31 69 588
2019 Non-shift worker 26 74 733
2018 Shift worker 28 72 623
2018 Non-shift worker 26 74 733

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 520
2020 Non-shift worker 6 94 682
2019 Shift worker 5 95 588
2019 Non-shift worker 7 93 733
2018 Shift worker 4 96 623
2018 Non-shift worker 8 92 733

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 520
2020 Non-shift worker 18 82 682
2019 Shift worker 31 69 588
2019 Non-shift worker 18 82 733
2018 Shift worker 27 73 623
2018 Non-shift worker 19 81 733

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 520
2020 Non-shift worker 11 89 682
2019 Shift worker 9 91 588
2019 Non-shift worker 9 91 733
2018 Shift worker 9 91 623
2018 Non-shift worker 9 91 733

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 520
2020 Non-shift worker 11 89 682
2019 Shift worker 15 85 588
2019 Non-shift worker 8 92 733
2018 Shift worker 15 85 623
2018 Non-shift worker 9 91 733

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 520
2020 Non-shift worker 12 88 682
2019 Shift worker 17 83 588
2019 Non-shift worker 13 87 733
2018 Shift worker 15 85 623
2018 Non-shift worker 14 86 733

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 520
2020 Non-shift worker 12 88 682
2019 Shift worker 13 87 588
2019 Non-shift worker 12 88 733
2018 Shift worker 11 89 623
2018 Non-shift worker 11 89 733

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 30 70 520
2020 Non-shift worker 29 71 682
2019 Shift worker 25 75 588
2019 Non-shift worker 30 70 733
2018 Shift worker 30 70 623
2018 Non-shift worker 25 75 733

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 454
2020 Non-shift worker 8 92 612
2019 Shift worker 12 88 495
2019 Non-shift worker 8 92 680
2018 Shift worker 9 91 525
2018 Non-shift worker 9 91 671

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 454
2020 Non-shift worker 16 84 612
2019 Shift worker 14 86 495
2019 Non-shift worker 19 81 680
2018 Shift worker 13 87 525
2018 Non-shift worker 14 86 671

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 454
2020 Non-shift worker 8 92 612
2019 Shift worker 8 92 495
2019 Non-shift worker 8 92 680
2018 Shift worker 9 91 525
2018 Non-shift worker 9 91 671

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 454
2020 Non-shift worker 5 95 612
2019 Shift worker 5 95 495
2019 Non-shift worker 6 94 680
2018 Shift worker 6 94 525
2018 Non-shift worker 6 94 671

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 454
2020 Non-shift worker 9 91 612
2019 Shift worker 7 93 495
2019 Non-shift worker 10 90 680
2018 Shift worker 6 94 525
2018 Non-shift worker 10 90 671

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 454
2020 Non-shift worker 8 92 612
2019 Shift worker 7 93 495
2019 Non-shift worker 9 91 680
2018 Shift worker 6 94 525
2018 Non-shift worker 11 89 671

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 454
2020 Non-shift worker 12 88 612
2019 Shift worker 2 98 495
2019 Non-shift worker 11 89 680
2018 Shift worker 4 96 525
2018 Non-shift worker 10 90 671

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 454
2020 Non-shift worker 12 88 612
2019 Shift worker 11 89 495
2019 Non-shift worker 12 88 680
2018 Shift worker 10 90 525
2018 Non-shift worker 12 88 671

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 454
2020 Non-shift worker 16 84 612
2019 Shift worker 10 90 495
2019 Non-shift worker 11 89 680
2018 Shift worker 8 92 525
2018 Non-shift worker 9 91 671

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 454
2020 Non-shift worker 36 64 612
2019 Shift worker 40 60 495
2019 Non-shift worker 33 67 680
2018 Shift worker 44 56 525
2018 Non-shift worker 31 69 671

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 454
2020 Non-shift worker 11 89 612
2019 Shift worker 9 91 495
2019 Non-shift worker 10 90 680
2018 Shift worker 9 91 525
2018 Non-shift worker 9 91 671

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 60 40 454
2020 Non-shift worker 52 48 612
2019 Shift worker 56 44 495
2019 Non-shift worker 51 49 680
2018 Shift worker 53 47 525
2018 Non-shift worker 46 54 671

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 454
2020 Non-shift worker 1 99 612
2019 Shift worker 3 97 495
2019 Non-shift worker 1 99 680
2018 Shift worker 2 98 525
2018 Non-shift worker 2 98 671

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 67 33 454
2020 Non-shift worker 62 38 612
2019 Shift worker 67 33 495
2019 Non-shift worker 60 40 680
2018 Shift worker 70 30 525
2018 Non-shift worker 59 41 671

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 454
2020 Non-shift worker 3 97 612
2019 Shift worker 5 95 495
2019 Non-shift worker 4 96 680
2018 Shift worker 4 96 525
2018 Non-shift worker 5 95 671

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 454
2020 Non-shift worker 14 86 612
2019 Shift worker 13 87 495
2019 Non-shift worker 15 85 680
2018 Shift worker 14 86 525
2018 Non-shift worker 11 89 671

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 17 19 16 24 13 4 30 47 2070
2020 Non-shift worker 16 17 19 9 9 23 7 48 25 5777
2019 Shift worker 9 16 20 15 23 13 3 30 46 2261
2019 Non-shift worker 13 16 21 10 12 21 7 41 30 4919
2018 Shift worker 7 15 23 16 28 8 2 25 49 2094
2018 Non-shift worker 11 17 24 11 12 19 5 38 30 4132
2017 Shift worker 8 15 21 13 23 15 4 29 45 2688
2017 Non-shift worker 11 16 23 10 12 21 6 38 30 4498
2014 Shift worker 9 16 23 13 19 16 4 31 40 3420
2014 Non-shift worker 12 16 22 8 9 25 8 42 26 5852

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 23 21 17 20 5 1 39 39 2071
2020 Non-shift worker 27 28 20 9 7 8 1 61 17 5773
2019 Shift worker 15 25 20 15 19 5 1 43 36 2258
2019 Non-shift worker 24 28 21 9 9 8 1 58 20 4918
2018 Shift worker 11 24 22 17 23 3 0 36 41 2093
2018 Non-shift worker 19 30 23 11 10 7 1 53 22 4135
2017 Shift worker 11 24 22 15 20 7 1 38 38 2682
2017 Non-shift worker 18 28 23 10 11 9 1 51 23 4494
2014 Shift worker 12 25 23 15 17 8 1 41 34 3419
2014 Non-shift worker 18 27 23 8 8 14 2 53 19 5853
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 2074
2020 Non-shift worker 8 92 5771
2019 Shift worker 16 84 2260
2019 Non-shift worker 10 90 4916
2018 Shift worker 19 81 2093
2018 Non-shift worker 11 89 4135

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 380
2020 Non-shift worker 36 64 445
2019 Shift worker 39 61 369
2019 Non-shift worker 38 62 464
2018 Shift worker 38 62 402
2018 Non-shift worker 33 67 445

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 79 21 380
2020 Non-shift worker 81 19 445
2019 Shift worker 80 20 369
2019 Non-shift worker 75 25 464
2018 Shift worker 79 21 402
2018 Non-shift worker 80 20 445

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 380
2020 Non-shift worker 5 95 445
2019 Shift worker 3 97 369
2019 Non-shift worker 4 96 464
2018 Shift worker 1 99 402
2018 Non-shift worker 4 96 445

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 380
2020 Non-shift worker 3 97 445
2019 Shift worker 5 95 369
2019 Non-shift worker 1 99 464
2018 Shift worker 5 95 402
2018 Non-shift worker 2 98 445

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 380
2020 Non-shift worker 7 93 445
2019 Shift worker 6 94 369
2019 Non-shift worker 6 94 464
2018 Shift worker 3 97 402
2018 Non-shift worker 6 94 445

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 380
2020 Non-shift worker 7 93 445
2019 Shift worker 25 75 369
2019 Non-shift worker 6 94 464
2018 Shift worker 24 76 402
2018 Non-shift worker 4 96 445

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 380
2020 Non-shift worker 10 90 445
2019 Shift worker 6 94 369
2019 Non-shift worker 8 92 464
2018 Shift worker 9 91 402
2018 Non-shift worker 10 90 445

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 380
2020 Non-shift worker 30 70 445
2019 Shift worker 24 76 363
2019 Non-shift worker 21 79 456
2018 Shift worker 26 74 401
2018 Non-shift worker 25 75 442

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 380
2020 Non-shift worker 19 81 445
2019 Shift worker 21 79 363
2019 Non-shift worker 16 84 456
2018 Shift worker 21 79 401
2018 Non-shift worker 16 84 442

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 380
2020 Non-shift worker 18 82 445
2019 Shift worker 16 84 363
2019 Non-shift worker 15 85 456
2018 Shift worker 18 82 401
2018 Non-shift worker 16 84 442

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 380
2020 Non-shift worker 7 93 445
2019 Shift worker 8 92 363
2019 Non-shift worker 4 96 456
2018 Shift worker 6 94 401
2018 Non-shift worker 7 93 442

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 380
2020 Non-shift worker 26 74 445
2019 Shift worker 25 75 363
2019 Non-shift worker 27 73 456
2018 Shift worker 19 81 401
2018 Non-shift worker 20 80 442

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 380
2020 Non-shift worker 28 72 445
2019 Shift worker 39 61 363
2019 Non-shift worker 30 70 456
2018 Shift worker 39 61 401
2018 Non-shift worker 36 64 442

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 380
2020 Non-shift worker 4 96 445
2019 Shift worker 7 93 363
2019 Non-shift worker 3 97 456
2018 Shift worker 6 94 401
2018 Non-shift worker 2 98 442

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 1 99 380
2020 Non-shift worker 2 98 445
2019 Shift worker 2 98 363
2019 Non-shift worker 2 98 456
2018 Shift worker 2 98 401
2018 Non-shift worker 2 98 442

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 380
2020 Non-shift worker 10 90 445
2019 Shift worker 15 85 363
2019 Non-shift worker 9 91 456
2018 Shift worker 14 86 401
2018 Non-shift worker 7 93 442

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 380
2020 Non-shift worker 23 77 445
2019 Shift worker 28 72 363
2019 Non-shift worker 21 79 456
2018 Shift worker 29 71 401
2018 Non-shift worker 20 80 442

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 380
2020 Non-shift worker 21 79 445
2019 Shift worker 23 77 363
2019 Non-shift worker 22 78 456
2018 Shift worker 19 81 401
2018 Non-shift worker 21 79 442

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 380
2020 Non-shift worker 16 84 445
2019 Shift worker 14 86 363
2019 Non-shift worker 18 82 456
2018 Shift worker 12 88 401
2018 Non-shift worker 16 84 442

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 380
2020 Non-shift worker 29 71 445
2019 Shift worker 33 67 362
2019 Non-shift worker 28 72 454
2018 Shift worker 31 69 403
2018 Non-shift worker 31 69 443

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 380
2020 Non-shift worker 12 88 445
2019 Shift worker 17 83 362
2019 Non-shift worker 15 85 454
2018 Shift worker 17 83 403
2018 Non-shift worker 15 85 443

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 380
2020 Non-shift worker 3 97 445
2019 Shift worker 5 95 362
2019 Non-shift worker 3 97 454
2018 Shift worker 3 97 403
2018 Non-shift worker 4 96 443

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 380
2020 Non-shift worker 16 84 445
2019 Shift worker 25 75 362
2019 Non-shift worker 14 86 454
2018 Shift worker 24 76 403
2018 Non-shift worker 18 82 443

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 380
2020 Non-shift worker 5 95 445
2019 Shift worker 5 95 362
2019 Non-shift worker 6 94 454
2018 Shift worker 2 98 403
2018 Non-shift worker 5 95 443

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 380
2020 Non-shift worker 10 90 445
2019 Shift worker 14 86 362
2019 Non-shift worker 8 92 454
2018 Shift worker 13 87 403
2018 Non-shift worker 8 92 443

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 380
2020 Non-shift worker 8 92 445
2019 Shift worker 10 90 362
2019 Non-shift worker 8 92 454
2018 Shift worker 10 90 403
2018 Non-shift worker 8 92 443

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 380
2020 Non-shift worker 11 89 445
2019 Shift worker 11 89 362
2019 Non-shift worker 11 89 454
2018 Shift worker 7 93 403
2018 Non-shift worker 8 92 443

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 380
2020 Non-shift worker 49 51 445
2019 Shift worker 43 57 362
2019 Non-shift worker 50 50 454
2018 Shift worker 47 53 403
2018 Non-shift worker 50 50 443

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 339
2020 Non-shift worker 3 97 402
2019 Shift worker 5 95 283
2019 Non-shift worker 7 93 387
2018 Shift worker 5 95 351
2018 Non-shift worker 6 94 409

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 339
2020 Non-shift worker 15 85 402
2019 Shift worker 11 89 283
2019 Non-shift worker 13 87 387
2018 Shift worker 11 89 351
2018 Non-shift worker 10 90 409

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 339
2020 Non-shift worker 3 97 402
2019 Shift worker 2 98 283
2019 Non-shift worker 4 96 387
2018 Shift worker 3 97 351
2018 Non-shift worker 2 98 409

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 3 97 283
2019 Non-shift worker 2 98 387
2018 Shift worker 3 97 351
2018 Non-shift worker 3 97 409

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 1 99 351
2018 Non-shift worker 3 97 409

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 339
2020 Non-shift worker 3 97 402
2019 Shift worker 5 95 283
2019 Non-shift worker 4 96 387
2018 Shift worker 2 98 351
2018 Non-shift worker 2 98 409

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 3 97 283
2019 Non-shift worker 10 90 387
2018 Shift worker 2 98 351
2018 Non-shift worker 5 95 409

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 339
2020 Non-shift worker 13 87 402
2019 Shift worker 11 89 283
2019 Non-shift worker 10 90 387
2018 Shift worker 11 89 351
2018 Non-shift worker 9 91 409

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 339
2020 Non-shift worker 12 88 402
2019 Shift worker 12 88 283
2019 Non-shift worker 11 89 387
2018 Shift worker 7 93 351
2018 Non-shift worker 9 91 409

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 339
2020 Non-shift worker 33 67 402
2019 Shift worker 33 67 283
2019 Non-shift worker 28 72 387
2018 Shift worker 33 67 351
2018 Non-shift worker 27 73 409

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 339
2020 Non-shift worker 12 88 402
2019 Shift worker 8 92 283
2019 Non-shift worker 9 91 387
2018 Shift worker 9 91 351
2018 Non-shift worker 9 91 409

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 339
2020 Non-shift worker 48 52 402
2019 Shift worker 52 48 283
2019 Non-shift worker 45 55 387
2018 Shift worker 46 54 351
2018 Non-shift worker 44 56 409

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 1 99 339
2020 Non-shift worker 2 98 402
2019 Shift worker 3 97 283
2019 Non-shift worker 2 98 387
2018 Shift worker 3 97 351
2018 Non-shift worker 3 97 409

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 66 34 339
2020 Non-shift worker 68 32 402
2019 Shift worker 70 30 283
2019 Non-shift worker 62 38 387
2018 Shift worker 72 28 351
2018 Non-shift worker 65 35 409

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 339
2020 Non-shift worker 4 96 402
2019 Shift worker 3 97 283
2019 Non-shift worker 5 95 387
2018 Shift worker 5 95 351
2018 Non-shift worker 5 95 409

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 339
2020 Non-shift worker 12 88 402
2019 Shift worker 7 93 283
2019 Non-shift worker 12 88 387
2018 Shift worker 13 87 351
2018 Non-shift worker 14 86 409

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 18 25 11 16 17 4 35 34 2072
2020 Non-shift worker 18 18 22 5 6 26 6 53 16 5773
2019 Shift worker 12 17 26 9 15 17 4 37 30 2258
2019 Non-shift worker 16 17 24 5 7 25 6 47 18 4906
2018 Shift worker 9 17 31 11 17 12 3 31 33 2088
2018 Non-shift worker 13 18 28 6 7 24 4 43 18 4129
2017 Shift worker 10 17 27 8 13 19 5 36 29 2685
2017 Non-shift worker 13 17 25 5 6 27 6 45 17 4502
2014 Shift worker 10 18 26 8 12 22 4 38 27 3419
2014 Non-shift worker 13 16 24 4 5 31 7 46 15 5854

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 25 24 13 15 7 1 44 30 2069
2020 Non-shift worker 28 30 20 6 5 10 1 65 12 5766
2019 Shift worker 18 26 23 9 14 8 1 49 26 2250
2019 Non-shift worker 27 28 22 6 6 10 1 62 13 4908
2018 Shift worker 14 24 26 12 16 6 1 41 31 2085
2018 Non-shift worker 20 30 25 7 7 10 1 56 16 4126
2017 Shift worker 15 27 24 10 13 9 2 47 26 2683
2017 Non-shift worker 21 29 24 6 6 13 2 59 14 4487
2014 Shift worker 15 26 24 9 12 12 1 48 24 3416
2014 Non-shift worker 21 27 23 5 5 18 2 59 13 5850

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 2 6 9 23 47 9 3 10 81 89
2020 Non-shift worker 2 5 21 11 48 11 2 8 68 138
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 14 22 21 35 0 0 22 56 2076
2020 Non-shift worker 30 25 18 12 13 0 1 56 26 5782

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 27 25 14 13 0 0 47 27 2075
2020 Non-shift worker 34 28 19 10 8 0 1 62 19 5768
2019 Shift worker 22 26 20 12 19 0 0 49 31 2264
2019 Non-shift worker 27 25 19 12 16 0 1 52 28 4917
2018 Shift worker 20 27 21 13 17 0 1 48 31 2089
2018 Non-shift worker 26 25 20 12 15 0 1 52 27 4135
2017 Shift worker 21 27 22 13 16 0 1 48 30 2679
2017 Non-shift worker 27 26 19 11 13 0 2 55 25 4484

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 32 21 11 8 0 1 59 19 2076
2020 Non-shift worker 21 26 26 15 12 0 0 47 27 5779
2019 Shift worker 23 28 23 13 13 0 1 51 26 2257
2019 Non-shift worker 21 27 24 15 11 0 1 49 26 4916
2018 Shift worker 19 29 25 15 11 0 0 48 27 2081
2018 Non-shift worker 15 26 27 17 13 0 0 42 31 4137
2017 Shift worker 21 26 23 15 14 0 1 47 29 2684
2017 Non-shift worker 16 26 26 17 14 0 1 43 31 4491

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 15 5 4 1 4 74 10 2063
2020 Non-shift worker 28 29 20 12 9 0 1 59 21 5767
2019 Shift worker 36 30 16 7 6 0 5 70 13 2236
2019 Non-shift worker 27 28 22 13 8 0 1 56 22 4891
2018 Shift worker 31 32 19 7 6 0 4 66 14 2056
2018 Non-shift worker 20 28 24 15 11 0 1 49 26 4105
2017 Shift worker 33 28 17 8 6 1 7 66 15 2676
2017 Non-shift worker 21 27 24 15 12 0 2 48 28 4477

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 22 20 17 20 0 0 43 37 2073
2020 Non-shift worker 25 25 20 16 12 1 1 51 28 5751
2019 Shift worker 12 15 17 17 39 0 0 27 56 2252
2019 Non-shift worker 19 22 21 18 18 0 1 42 37 4903
2018 Shift worker 8 12 19 22 39 0 0 20 61 2086
2018 Non-shift worker 14 19 24 19 22 1 1 34 42 4118
2017 Shift worker 9 13 18 21 38 0 1 22 60 2679
2017 Non-shift worker 13 19 22 20 24 1 1 32 46 4486

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 27 13 6 4 0 2 76 11 2062
2020 Non-shift worker 50 23 12 6 5 0 4 76 12 5757
2019 Shift worker 31 27 18 11 12 0 1 59 23 2250
2019 Non-shift worker 52 21 12 5 3 0 6 79 9 4900
2018 Shift worker 27 29 21 11 11 0 1 57 22 2081
2018 Non-shift worker 47 22 13 6 4 0 8 75 10 4122
2017 Shift worker 30 27 20 9 10 0 3 59 19 2677
2017 Non-shift worker 43 21 14 6 4 1 12 73 11 4485

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 24 24 15 18 0 0 43 33 2069
2020 Non-shift worker 29 27 21 12 11 0 1 56 23 5771
2019 Shift worker 16 24 24 13 23 0 0 40 37 2260
2019 Non-shift worker 31 27 20 10 10 0 1 59 21 4908
2018 Shift worker 12 20 25 17 25 0 0 33 43 2081
2018 Non-shift worker 26 27 21 13 12 0 1 53 25 4122
2017 Shift worker 12 24 25 17 21 0 0 36 39 2668
2017 Non-shift worker 26 27 23 13 9 0 1 54 23 4472

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 19 19 13 20 0 6 44 35 2073
2020 Non-shift worker 30 22 18 12 12 0 6 56 26 5758

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 24 26 16 15 1 1 42 32 2064
2020 Non-shift worker 33 32 19 9 5 1 1 66 14 5744
2019 Shift worker 19 27 25 14 14 0 1 47 28 2252
2019 Non-shift worker 26 34 21 11 7 1 1 60 18 4902
2018 Shift worker 13 28 26 19 13 0 1 41 32 2084
2018 Non-shift worker 20 33 26 12 8 1 1 53 21 4133
2017 Shift worker 15 25 24 19 15 1 1 40 35 2670
2017 Non-shift worker 20 30 25 15 9 1 1 51 24 4470

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 22 24 19 19 1 0 37 39 2074
2020 Non-shift worker 25 31 23 13 7 0 1 57 20 5743
2019 Shift worker 20 25 22 17 15 1 1 46 32 2249
2019 Non-shift worker 20 29 24 15 10 1 1 50 26 4906
2018 Shift worker 14 25 24 20 16 1 1 40 36 2081
2018 Non-shift worker 15 27 27 17 12 0 1 43 30 4135
2017 Shift worker 16 25 23 17 16 1 1 42 35 2668
2017 Non-shift worker 15 26 25 19 13 1 1 42 33 4472

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 24 23 16 18 0 0 43 34 2063
2020 Non-shift worker 30 31 20 11 7 0 1 62 18 5752
2019 Shift worker 23 25 21 15 14 0 0 49 30 2250
2019 Non-shift worker 26 29 22 13 10 0 1 55 23 4897
2018 Shift worker 17 24 24 18 16 0 0 42 34 2083
2018 Non-shift worker 21 28 24 14 12 0 1 50 26 4126
2017 Shift worker 19 26 22 16 15 1 1 46 31 2674
2017 Non-shift worker 22 27 22 15 12 0 1 50 28 4474

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 24 18 15 21 0 0 45 37 2069
2020 Non-shift worker 42 26 15 8 8 0 1 68 16 5742
2019 Shift worker 24 22 19 16 18 0 0 46 34 2247
2019 Non-shift worker 35 28 16 10 10 0 1 64 20 4889

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 18 10 9 0 1 63 19 2065
2020 Non-shift worker 30 30 22 10 6 0 1 61 17 5755

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 22 21 18 23 0 0 38 41 2072
2020 Non-shift worker 26 32 22 11 8 0 1 59 19 5745
2019 Shift worker 22 27 20 16 14 0 1 49 31 2242
2019 Non-shift worker 29 30 21 11 7 0 1 61 18 4884
2018 Shift worker 18 26 23 16 16 0 1 44 33 2070
2018 Non-shift worker 24 30 23 14 8 0 1 55 22 4117
2017 Shift worker 20 27 22 16 13 1 1 48 30 2670
2017 Non-shift worker 25 29 22 12 8 1 2 56 22 4463

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 28 18 11 10 0 0 60 22 2048
2020 Non-shift worker 51 26 14 5 3 0 1 78 8 5740
2019 Shift worker 31 26 20 12 11 0 0 57 23 2236
2019 Non-shift worker 49 25 13 6 5 0 2 75 12 4884
2018 Shift worker 30 29 20 11 9 0 0 60 21 2069
2018 Non-shift worker 47 25 14 7 5 0 2 73 12 4114
2017 Shift worker 34 28 20 10 7 0 1 62 18 2684
2017 Non-shift worker 47 25 14 7 4 0 2 74 12 4496

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 27 18 10 9 0 1 62 20 2053
2020 Non-shift worker 34 35 20 7 4 0 1 68 11 5750

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 18 9 5 7 1 5 78 12 2054
2020 Non-shift worker 67 16 7 3 2 0 5 88 5 5747
2019 Shift worker 55 16 9 5 8 1 6 76 14 2243
2019 Non-shift worker 66 14 6 3 3 1 6 86 7 4891
2018 Shift worker 46 22 12 7 9 1 3 71 17 2067
2018 Non-shift worker 62 16 9 4 4 1 5 83 8 4123

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 17 11 8 9 1 1 72 17 2051
2020 Non-shift worker 73 11 5 3 4 1 3 88 7 5747
2019 Shift worker 50 19 12 7 10 1 1 70 17 2258
2019 Non-shift worker 65 14 7 5 6 1 2 82 11 4906
2018 Shift worker 42 22 14 9 11 1 1 66 20 2083
2018 Non-shift worker 60 16 9 5 6 1 3 79 12 4126
2017 Shift worker 50 22 11 8 7 1 2 74 15 2679
2017 Non-shift worker 63 15 8 4 6 1 3 81 10 4489

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 13 6 5 0 1 75 12 2049
2020 Non-shift worker 65 20 8 2 2 0 2 88 5 5739
2019 Shift worker 40 32 15 6 6 0 1 73 12 2248
2019 Non-shift worker 52 28 11 4 3 0 1 81 8 4901
2018 Shift worker 35 36 16 7 5 0 0 71 12 2088
2018 Non-shift worker 48 29 13 5 4 0 1 78 9 4124
2017 Shift worker 38 34 15 7 4 0 1 73 12 2684
2017 Non-shift worker 49 29 11 5 3 0 2 80 9 4491

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 21 13 11 13 0 1 63 24 2059
2020 Non-shift worker 64 17 8 5 5 0 2 82 10 5751
2019 Shift worker 39 23 16 10 11 0 1 63 21 2230
2019 Non-shift worker 56 20 11 6 6 0 1 78 12 4888
2018 Shift worker 29 26 19 13 13 0 0 55 26 2080
2018 Non-shift worker 47 23 14 8 7 0 1 71 15 4107
2017 Shift worker 36 26 15 11 11 1 1 63 22 2678
2017 Non-shift worker 52 22 10 8 6 1 2 76 14 4492

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 10 5 2 2 0 30 87 6 2064
2020 Non-shift worker 61 11 4 2 1 0 21 91 3 5758
2019 Shift worker 51 10 6 2 2 1 28 86 5 2227
2019 Non-shift worker 56 11 6 2 2 0 24 88 4 4868
2018 Shift worker 47 10 5 2 2 0 33 86 6 2061
2018 Non-shift worker 49 13 6 2 1 0 27 86 5 4092
2017 Shift worker 46 11 5 3 2 1 33 86 6 2679
2017 Non-shift worker 50 12 6 2 2 0 28 87 5 4488

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 26 15 7 5 0 2 72 13 2072
2020 Non-shift worker 67 19 7 2 1 0 3 90 3 5781
2019 Shift worker 46 26 14 6 5 0 3 74 12 2248
2019 Non-shift worker 66 19 7 2 1 0 5 89 3 4881
2018 Shift worker 39 31 16 7 5 0 2 72 12 2074
2018 Non-shift worker 61 21 9 2 1 0 6 87 3 4095
2017 Shift worker 42 29 15 6 4 0 4 74 11 2667
2017 Non-shift worker 63 19 6 3 1 1 8 89 4 4466

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 19 6 2 4 0 2 88 6 2075
2020 Non-shift worker 70 16 6 3 3 0 2 88 5 5773
2019 Shift worker 70 16 5 3 3 0 2 88 7 2255
2019 Non-shift worker 70 13 6 3 4 0 3 87 7 4908
2018 Shift worker 69 18 5 2 3 0 3 91 5 2083
2018 Non-shift worker 66 16 7 3 4 0 3 85 8 4117
2017 Shift worker 64 19 6 2 3 1 4 88 5 2682
2017 Non-shift worker 62 19 7 4 4 1 4 85 8 4494

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 30 17 5 4 0 1 74 9 2077
2020 Non-shift worker 45 30 15 5 3 0 1 77 8 5776
2019 Shift worker 50 28 13 4 3 0 2 80 7 2245
2019 Non-shift worker 52 27 12 4 2 0 2 81 6 4892
2018 Shift worker 44 31 15 5 3 0 1 77 8 2088
2018 Non-shift worker 47 28 14 5 3 0 3 77 8 4107
2017 Shift worker 46 32 13 4 3 0 2 80 7 2678
2017 Non-shift worker 48 29 13 5 2 0 3 80 7 4487

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 32 26 13 12 0 0 48 25 2072
2020 Non-shift worker 29 40 20 7 4 0 0 69 11 5776

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 27 33 19 10 0 0 37 29 2072
2020 Non-shift worker 14 33 33 13 5 0 0 48 19 5775
2019 Shift worker 12 30 35 15 8 0 0 42 24 2261
2019 Non-shift worker 15 31 34 14 5 0 0 47 19 4919
2018 Shift worker 9 27 39 17 8 0 0 36 25 2098
2018 Non-shift worker 11 29 37 16 7 0 0 40 22 4154
2017 Shift worker 8 26 38 18 9 0 0 34 28 2686
2017 Non-shift worker 10 27 39 16 8 0 0 37 24 4500

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 23 34 18 8 0 0 25 40 2061
2020 Non-shift worker 12 18 39 22 9 0 0 31 30 5744
2019 Shift worker 15 22 37 18 8 0 0 26 37 2246
2019 Non-shift worker 11 19 39 21 10 0 0 31 30 4885
2018 Shift worker 15 24 38 16 6 0 0 23 39 2074
2018 Non-shift worker 12 22 39 19 8 0 0 28 34 4096
2017 Shift worker 13 24 37 18 7 0 0 25 37 2676
2017 Non-shift worker 11 23 39 18 8 0 1 27 34 4492

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 39 17 14 11 1 0 58 25 2076
2020 Non-shift worker 35 42 12 7 3 1 0 78 10 5777
2019 Shift worker 19 38 18 13 10 1 0 58 24 2250
2019 Non-shift worker 28 42 15 9 5 2 0 71 14 4905
2018 Shift worker 16 38 19 14 11 1 0 55 25 2085
2018 Non-shift worker 25 42 17 8 5 2 0 69 14 4141
2017 Shift worker 13 37 19 14 15 3 1 51 29 2683
2017 Non-shift worker 23 43 16 9 6 2 0 68 16 4495

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 24 16 19 27 2 0 37 47 2066
2020 Non-shift worker 30 34 15 11 7 3 0 66 18 5765

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 25 13 17 27 1 0 42 45 2072
2020 Non-shift worker 37 28 11 12 10 1 0 66 23 5764

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 28 19 11 16 5 1 52 28 2063
2020 Non-shift worker 46 28 12 5 4 3 1 77 10 5753

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 21 19 21 27 2 0 33 48 2077
2020 Non-shift worker 31 33 16 11 7 1 0 65 19 5774
2019 Shift worker 10 22 19 22 27 1 0 32 49 2262
2019 Non-shift worker 19 34 19 16 11 1 0 54 28 4918
2018 Shift worker 8 21 17 25 28 1 0 30 53 2086
2018 Non-shift worker 16 33 19 17 14 1 0 49 32 4143
2017 Shift worker 6 23 18 22 30 1 0 29 53 2683
2017 Non-shift worker 12 33 19 19 16 2 0 45 36 4492

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 23 14 28 25 0 0 33 53 2078
2020 Non-shift worker 33 41 12 10 4 0 0 74 14 5782

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 26 17 23 23 0 0 37 46 2068
2020 Non-shift worker 31 38 14 12 5 1 0 69 17 5755

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 40 18 11 9 0 0 61 20 2063
2020 Non-shift worker 31 38 19 8 3 1 1 70 11 5740

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 35 21 12 12 1 1 55 24 2065
2020 Non-shift worker 40 36 14 5 3 1 1 78 8 5756

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 17 10 2 2 9 4 84 4 2070
2020 Non-shift worker 63 19 6 1 1 6 2 91 2 5766

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 35 17 13 11 2 0 59 24 2066
2020 Non-shift worker 46 36 9 5 2 2 0 83 7 5751

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 30 12 15 18 1 0 55 33 2069
2020 Non-shift worker 47 30 9 8 5 1 0 78 14 5750

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 25 13 18 27 1 0 42 45 2071
2020 Non-shift worker 48 30 10 6 5 1 0 79 11 5768

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 50 17 15 6 1 0 62 21 310
2020 Non-shift worker 22 48 14 11 4 1 1 71 15 1311
2019 Shift worker 13 46 12 21 9 0 0 59 29 292
2019 Non-shift worker 22 46 13 12 5 1 1 69 18 1059

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 308
2020 Non-shift worker 93 7 1312

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 26 21 32 15 0 0 32 47 137
2020 Non-shift worker 18 35 17 20 10 0 0 53 30 1234
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 2064
2020 Non-shift worker 9 91 5758

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 2071
2020 Non-shift worker 15 85 5758
2019 Shift worker 24 76 2260
2019 Non-shift worker 18 82 4918
2017 Shift worker 27 73 2681
2017 Non-shift worker 21 79 4492
2014 Shift worker 23 77 3414
2014 Non-shift worker 16 84 5839

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 406
2020 Non-shift worker 53 47 837

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 75 25 406
2020 Non-shift worker 80 20 838
2019 Shift worker 78 22 552
2019 Non-shift worker 81 19 860
2017 Shift worker 75 25 722
2017 Non-shift worker 77 23 915
2014 Shift worker 75 25 783
2014 Non-shift worker 77 23 917

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 9 11 9 0 0 71 20 307
2020 Non-shift worker 45 34 8 8 3 1 0 81 11 668
2019 Shift worker 35 35 6 13 11 0 0 70 24 431
2019 Non-shift worker 44 33 7 9 6 0 0 78 15 698
2017 Shift worker 35 37 7 12 9 1 0 72 21 542
2017 Non-shift worker 44 34 6 10 5 1 0 79 15 703
2014 Shift worker 36 34 8 14 9 0 0 70 22 585
2014 Non-shift worker 43 35 6 8 6 0 1 79 15 709

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 29 15 17 13 2 2 53 31 2074
2020 Non-shift worker 45 31 9 7 3 2 2 79 11 5779
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 34 32 1 51 49 2079
2020 Non-shift worker 29 48 21 1 62 38 5790

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 658
2020 Non-shift worker 52 48 1709

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 16 20 21 35 1 2 22 58 659
2020 Non-shift worker 10 24 14 22 26 1 3 35 50 1708

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 16 20 17 36 2 5 21 57 657
2020 Non-shift worker 9 19 13 22 29 1 8 31 55 1706

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 19 13 8 8 3 10 66 19 2072
2020 Non-shift worker 44 18 13 8 6 2 10 70 15 5770
2019 Shift worker 46 15 12 7 11 2 8 67 19 2248
2019 Non-shift worker 45 16 12 9 10 1 8 66 21 4869
2018 Shift worker 48 15 10 7 9 2 9 71 18 2081
2018 Non-shift worker 47 13 11 8 10 1 8 67 20 4132
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