2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	56	3	5	0	0	2	91	6	64
2020	Does not provide services to public	53	36	5	3	3	0	0	89	7	55

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	70	18	3	5	0	2	2	92	5	64
2020	Does not provide services to public	78	22	0	0	0	0	0	100	0	55
2017	Provides services to public	63	26	4	5	1	0	1	90	6	77
2017	Does not provide services to public	61	31	7	0	0	0	0	93	0	36
2014	Provides services to public	63	24	1	6	3	1	2	90	9	70
2014	Does not provide services to public	72	17	7	2	0	0	3	91	2	47

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	49	11	7	1	3	79	9	64
2020	Does not provide services to public	37	38	10	7	4	4	79	12	54
2019	Provides services to public	48	41	5	3	3	0	89	6	72
2019	Does not provide services to public	61	18	12	6	4	0	78	10	51
2017	Provides services to public	45	34	5	15	1	0	78	16	77
2017	Does not provide services to public	62	28	3	5	3	0	90	8	36
2014	Provides services to public	40	38	11	7	4	0	78	11	69
2014	Does not provide services to public	44	39	6	7	5	0	82	11	47

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	41	11	8	4	0	3	76	13	64
2020	Does not provide services to public	38	33	11	11	7	0	0	71	18	54
2019	Provides services to public	51	29	12	8	0	0	0	80	8	71
2019	Does not provide services to public	35	33	16	4	6	4	2	73	10	51
2018	Provides services to public	27	35	21	12	3	0	3	64	15	57
2018	Does not provide services to public	20	46	15	9	9	0	1	67	18	53
2017	Provides services to public	41	29	15	8	4	0	2	72	12	77
2017	Does not provide services to public	36	26	18	13	3	0	5	65	16	36
2014	Provides services to public	36	41	10	5	3	1	4	81	9	70
2014	Does not provide services to public	30	42	13	15	0	0	0	72	15	47

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	41	11	7	1	3	80	9	64
2020	Does not provide services to public	57	33	2	4	3	0	90	7	55
2019	Provides services to public	48	36	10	3	4	0	83	7	71
2019	Does not provide services to public	53	31	8	6	2	0	84	8	49
2017	Provides services to public	56	31	7	5	1	0	87	6	77
2017	Does not provide services to public	61	34	2	2	0	0	95	2	36
2014	Provides services to public	51	34	5	6	4	0	85	9	70
2014	Does not provide services to public	53	29	11	7	0	0	82	7	47

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	23	17	12	4	0	0	67	16	64
2020	Does not provide services to public	37	42	7	7	7	0	0	79	14	55
2019	Provides services to public	37	37	12	12	2	0	0	74	14	72
2019	Does not provide services to public	53	27	4	10	6	0	0	80	16	51
2018	Provides services to public	31	36	14	13	5	0	0	67	19	57
2018	Does not provide services to public	43	22	13	10	10	0	2	66	21	52
2017	Provides services to public	46	29	11	7	5	0	2	77	12	77
2017	Does not provide services to public	45	22	11	17	6	0	0	66	23	36
2014	Provides services to public	37	32	16	7	5	2	1	72	12	70
2014	Does not provide services to public	50	31	8	11	0	0	0	80	11	47

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	48	9	12	4	0	0	75	17	64
2020	Does not provide services to public	36	40	9	9	6	0	0	76	15	55
2019	Provides services to public	49	35	4	7	2	3	0	86	9	72
2019	Does not provide services to public	43	43	6	4	4	0	0	86	8	51
2018	Provides services to public	43	40	8	1	5	0	2	86	7	57
2018	Does not provide services to public	36	35	9	7	13	0	0	71	21	53
2017	Provides services to public	53	31	7	6	2	0	0	84	8	77
2017	Does not provide services to public	52	27	16	5	0	0	0	79	5	36
2014	Provides services to public	48	30	16	2	4	0	0	79	5	70
2014	Does not provide services to public	41	32	15	8	5	0	0	73	12	47

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	49	14	7	4	0	75	11	64
2020	Does not provide services to public	30	46	8	5	11	0	75	17	55
2019	Provides services to public	39	33	9	16	3	0	72	19	72
2019	Does not provide services to public	47	35	8	6	4	0	82	10	51
2018	Provides services to public	20	38	20	14	8	0	58	22	58
2018	Does not provide services to public	24	42	15	7	12	0	66	19	53
2017	Provides services to public	44	31	12	11	2	0	75	14	77
2017	Does not provide services to public	50	40	0	5	2	2	93	7	36
2014	Provides services to public	37	27	19	12	5	0	64	18	69
2014	Does not provide services to public	34	20	17	21	7	0	54	29	47

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	33	16	13	8	0	62	22	64
2020	Does not provide services to public	24	38	16	17	5	0	62	22	55
2019	Provides services to public	38	38	13	5	5	0	76	10	71
2019	Does not provide services to public	35	35	12	12	6	0	71	18	51
2018	Provides services to public	29	32	21	8	9	1	62	17	57
2018	Does not provide services to public	34	37	17	3	9	0	71	12	53
2017	Provides services to public	39	35	14	8	4	0	74	12	76
2017	Does not provide services to public	45	33	13	7	2	0	78	10	36

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	42	6	8	3	2	83	11	64
2020	Does not provide services to public	50	35	9	2	5	0	84	7	55
2019	Provides services to public	51	35	10	1	3	0	86	4	72
2019	Does not provide services to public	53	33	8	6	0	0	86	6	51
2018	Provides services to public	50	41	6	1	1	0	91	3	58
2018	Does not provide services to public	45	39	3	6	7	0	84	13	53
2017	Provides services to public	50	40	5	2	2	0	90	5	77
2017	Does not provide services to public	61	29	5	2	2	0	90	5	36
2014	Provides services to public	55	33	10	0	2	0	88	2	70
2014	Does not provide services to public	42	34	13	9	2	0	76	11	47

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	39	17	9	7	0	66	17	64
2020	Does not provide services to public	37	39	7	7	10	0	76	17	55
2019	Provides services to public	44	32	8	8	9	0	76	16	72
2019	Does not provide services to public	48	36	4	4	8	0	84	12	50
2018	Provides services to public	28	38	19	5	8	2	68	13	58
2018	Does not provide services to public	27	38	12	10	13	0	65	24	53
2017	Provides services to public	45	29	11	9	6	0	75	15	77
2017	Does not provide services to public	43	42	8	2	5	0	85	7	36

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	34	10	3	4	83	7	64
2020	Does not provide services to public	45	37	14	0	4	82	4	55
2019	Provides services to public	68	26	2	2	2	94	4	70
2019	Does not provide services to public	59	27	8	4	2	86	6	51
2018	Provides services to public	69	28	0	0	2	98	2	57
2018	Does not provide services to public	36	42	12	4	6	78	10	53
2017	Provides services to public	60	30	8	1	1	90	2	77
2017	Does not provide services to public	64	21	13	2	0	85	2	36
2014	Provides services to public	67	21	10	2	0	88	2	69
2014	Does not provide services to public	65	27	4	3	2	91	5	47

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	31	49	8	6	6	0	80	12	64
2020	Does not provide services to public	37	37	11	7	7	0	74	15	55
2019	Provides services to public	35	31	18	17	0	0	65	17	71
2019	Does not provide services to public	50	32	10	4	4	0	82	8	50
2018	Provides services to public	31	35	19	9	6	0	65	16	58
2018	Does not provide services to public	31	29	14	16	7	1	61	24	53
2017	Provides services to public	29	47	11	10	3	0	75	14	77
2017	Does not provide services to public	54	20	19	3	5	0	74	7	36
2014	Provides services to public	36	36	16	11	1	0	72	12	70
2014	Does not provide services to public	33	39	17	10	2	0	72	11	47

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	41	14	11	6	0	0	70	17	64
2020	Does not provide services to public	34	41	11	4	10	0	0	75	14	54
2019	Provides services to public	50	23	14	10	3	0	0	73	13	72
2019	Does not provide services to public	49	29	12	8	2	0	0	78	10	51
2018	Provides services to public	41	31	14	5	9	0	0	72	14	58
2018	Does not provide services to public	39	29	14	10	7	0	0	68	18	53
2017	Provides services to public	44	36	11	4	6	0	0	80	10	77
2017	Does not provide services to public	47	33	10	3	5	2	0	82	7	36
2014	Provides services to public	39	30	19	8	2	0	2	70	10	70
2014	Does not provide services to public	41	35	12	10	3	0	0	76	13	47

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	52	6	12	3	0	80	14	64
2020	Does not provide services to public	30	48	7	8	8	0	78	15	54
2019	Provides services to public	48	37	10	4	2	0	84	6	71
2019	Does not provide services to public	45	33	14	6	2	0	78	8	49
2018	Provides services to public	31	43	16	6	4	0	73	10	58
2018	Does not provide services to public	31	36	7	15	10	0	67	25	53
2017	Provides services to public	48	38	6	7	0	1	86	7	77
2017	Does not provide services to public	51	42	3	0	5	0	93	5	36
2014	Provides services to public	44	33	13	8	2	0	77	10	70
2014	Does not provide services to public	32	42	11	13	2	0	74	15	47

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	36	7	7	3	83	10	64
2020	Does not provide services to public	35	46	13	2	4	81	6	55
2019	Provides services to public	56	30	6	2	6	86	8	70
2019	Does not provide services to public	54	28	10	4	4	82	8	50
2018	Provides services to public	47	36	6	6	4	84	10	58
2018	Does not provide services to public	26	50	6	4	13	76	18	53
2017	Provides services to public	52	38	4	7	0	89	7	77
2017	Does not provide services to public	58	29	12	0	0	88	0	36
2014	Provides services to public	58	29	9	1	2	88	4	70
2014	Does not provide services to public	45	38	8	6	3	83	9	47

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	24	12	11	4	0	72	15	64
2020	Does not provide services to public	28	35	22	10	5	0	64	15	55
2019	Provides services to public	32	46	9	10	4	0	78	14	72
2019	Does not provide services to public	47	22	18	6	8	0	69	14	51
2018	Provides services to public	34	39	15	8	4	0	73	12	57
2018	Does not provide services to public	39	26	23	10	1	0	65	12	53
2017	Provides services to public	47	32	16	4	1	0	79	5	77
2017	Does not provide services to public	29	41	11	10	6	2	72	16	36
2014	Provides services to public	37	32	17	8	7	0	69	15	70
2014	Does not provide services to public	24	48	19	2	5	3	74	7	47

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	29	38	15	3	0	0	19	44	64
2020	Does not provide services to public	19	27	26	18	7	2	0	26	47	55
2019	Provides services to public	7	31	21	25	14	1	0	40	39	71
2019	Does not provide services to public	10	39	29	14	6	0	2	20	50	51
2018	Provides services to public	14	25	42	11	8	0	1	18	39	58
2018	Does not provide services to public	16	34	25	11	14	0	0	25	50	53
2017	Provides services to public	8	20	28	25	15	0	3	41	30	76
2017	Does not provide services to public	8	26	33	16	12	0	5	30	36	36
2014	Provides services to public	9	25	43	11	10	0	2	21	35	70
2014	Does not provide services to public	4	35	40	12	6	0	3	19	40	47

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	33	34	15	5	2	0	21	44	64
2020	Does not provide services to public	20	24	21	17	18	0	0	35	44	55
2019	Provides services to public	13	17	27	21	22	0	0	43	30	71
2019	Does not provide services to public	12	31	16	22	14	4	2	38	46	51
2018	Provides services to public	12	26	31	19	9	1	2	29	39	58
2018	Does not provide services to public	17	21	26	13	20	3	0	34	39	52
2017	Provides services to public	4	6	18	31	32	0	9	69	11	74
2017	Does not provide services to public	10	13	15	19	33	0	11	58	25	36
2014	Provides services to public	1	20	21	34	17	1	6	54	23	70
2014	Does not provide services to public	0	24	17	29	23	3	5	56	26	47

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	35	33	13	1	2	0	15	51	64
2020	Does not provide services to public	15	21	25	18	20	0	2	38	37	55
2019	Provides services to public	6	23	21	32	18	0	0	49	29	71
2019	Does not provide services to public	10	22	33	22	10	2	2	33	33	51
2018	Provides services to public	21	20	30	18	8	0	3	27	43	57
2018	Does not provide services to public	19	16	27	18	15	4	0	34	37	53
2017	Provides services to public	1	16	26	24	26	2	6	53	19	74
2017	Does not provide services to public	3	17	11	44	20	0	5	68	20	36
2014	Provides services to public	7	19	32	26	14	0	2	41	26	70
2014	Does not provide services to public	5	16	31	26	19	3	0	46	21	46

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	9	26	25	26	14	0	0	40	35	63
2020	Does not provide services to public	14	26	19	18	20	0	2	39	41	55
2019	Provides services to public	6	12	26	27	30	0	0	56	18	71
2019	Does not provide services to public	8	8	35	27	20	2	0	48	16	51
2018	Provides services to public	6	12	30	30	20	0	3	51	19	58
2018	Does not provide services to public	11	22	27	14	26	0	0	40	33	52
2017	Provides services to public	8	13	19	27	26	0	6	57	23	75
2017	Does not provide services to public	5	18	31	18	24	0	5	44	24	36
2014	Provides services to public	5	13	35	26	14	0	8	44	19	69
2014	Does not provide services to public	5	19	31	29	13	3	0	44	24	46

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	21	32	26	8	0	2	35	32	64
2020	Does not provide services to public	15	21	20	23	19	2	0	43	36	55
2019	Provides services to public	6	17	17	31	28	1	0	60	23	71
2019	Does not provide services to public	16	18	20	24	22	0	2	46	34	51
2018	Provides services to public	8	21	37	16	13	0	6	30	30	58
2018	Does not provide services to public	12	26	19	20	21	1	0	42	39	53
2017	Provides services to public	6	23	25	21	15	0	10	39	32	74
2017	Does not provide services to public	3	27	42	3	14	0	12	19	34	36
2014	Provides services to public	10	34	29	11	14	0	2	25	45	70
2014	Does not provide services to public	14	33	24	13	15	0	0	28	48	47

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	25	26	13	14	0	2	27	46	63
2020	Does not provide services to public	26	26	17	13	19	0	0	32	51	55
2019	Provides services to public	12	14	21	15	31	4	4	50	27	71
2019	Does not provide services to public	12	28	22	10	20	2	6	33	43	50
2018	Provides services to public	18	28	19	20	9	0	7	30	49	57
2018	Does not provide services to public	15	22	25	22	13	3	1	36	38	53
2017	Provides services to public	3	21	21	17	22	0	15	47	28	74
2017	Does not provide services to public	5	15	15	26	24	0	15	59	24	36
2014	Provides services to public	5	7	24	29	24	1	10	59	14	70
2014	Does not provide services to public	5	15	6	29	41	3	2	73	21	47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	5	25	36	23	7	1	2	32	31	64
2020	Does not provide services to public	10	18	34	21	18	0	0	39	28	55
2019	Provides services to public	3	15	20	28	32	1	0	61	19	70
2019	Does not provide services to public	8	18	35	20	18	0	2	38	26	51
2018	Provides services to public	14	17	30	15	18	3	4	34	33	57
2018	Does not provide services to public	10	18	30	20	20	0	2	41	29	52
2017	Provides services to public	1	12	19	27	25	4	11	61	16	74
2017	Does not provide services to public	5	7	29	21	24	2	12	53	14	36
2014	Provides services to public	5	15	31	23	18	3	5	45	22	70
2014	Does not provide services to public	5	18	32	23	17	3	2	42	23	46

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	3	8	28	35	25	0	2	60	11	63
2020	Does not provide services to public	0	10	27	28	33	0	2	63	10	54
2019	Provides services to public	2	5	22	42	28	1	0	70	7	71
2019	Does not provide services to public	4	12	20	29	29	0	6	63	17	51

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	29	18	8	8	10	1	62	17	64
2020	Does not provide services to public	19	31	22	10	10	4	4	54	22	55
2019	Provides services to public	43	22	13	7	11	4	0	68	19	72
2019	Does not provide services to public	43	25	20	2	6	2	2	71	8	51
2018	Provides services to public	29	31	13	3	14	4	6	67	18	58
2018	Does not provide services to public	22	29	15	11	13	7	3	57	27	52
2017	Provides services to public	32	26	17	10	12	0	3	60	22	77
2017	Does not provide services to public	35	26	14	11	0	5	9	71	13	36
2014	Provides services to public	25	33	12	16	8	3	3	62	25	70
2014	Does not provide services to public	18	29	23	8	20	0	2	48	29	47

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	26	13	8	1	0	0	77	10	63
2020	Does not provide services to public	49	26	11	4	9	0	0	75	13	55
2019	Provides services to public	53	31	5	8	3	0	0	84	11	72
2019	Does not provide services to public	67	14	8	6	4	0	0	82	10	49
2018	Provides services to public	50	24	5	11	6	4	0	76	18	58
2018	Does not provide services to public	42	28	10	10	10	0	0	69	21	53
2017	Provides services to public	49	23	13	6	7	0	2	73	14	77
2017	Does not provide services to public	45	35	11	3	5	0	0	81	8	36
2014	Provides services to public	44	31	11	5	9	0	0	74	15	70
2014	Does not provide services to public	37	21	10	16	17	0	0	57	33	47

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	55	30	7	7	1	0	85	8	63
2020	Does not provide services to public	55	26	8	9	2	0	81	11	55
2019	Provides services to public	57	28	4	8	3	0	85	11	72
2019	Does not provide services to public	69	22	6	2	2	0	90	4	51
2018	Provides services to public	46	35	9	8	3	0	81	10	58
2018	Does not provide services to public	39	41	10	5	6	0	79	10	53
2017	Provides services to public	53	28	8	6	3	2	83	9	76
2017	Does not provide services to public	50	35	14	0	0	0	86	0	36
2014	Provides services to public	48	29	12	9	3	0	77	11	70
2014	Does not provide services to public	27	33	25	11	4	0	61	14	47

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	42	16	1	1	0	81	3	64
2020	Does not provide services to public	47	34	8	4	8	0	81	12	54
2019	Provides services to public	55	29	5	9	2	0	84	11	72
2019	Does not provide services to public	65	24	4	4	4	0	88	8	51
2018	Provides services to public	49	31	9	5	4	2	82	9	58
2018	Does not provide services to public	37	42	12	4	4	0	80	9	53

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	27	10	8	3	5	0	79	11	64
2020	Does not provide services to public	47	21	15	6	4	2	5	73	11	55

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	25	15	1	3	0	3	80	4	64
2020	Does not provide services to public	54	24	14	5	3	0	0	78	8	55
2019	Provides services to public	51	20	16	10	2	0	1	71	12	72
2019	Does not provide services to public	51	33	12	0	2	2	0	86	2	51

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	25	12	10	7	3	1	70	18	64
2020	Does not provide services to public	48	25	12	3	11	0	0	73	15	55
2019	Provides services to public	46	34	11	7	2	0	0	80	9	72
2019	Does not provide services to public	49	31	14	2	4	0	0	80	6	51
2018	Provides services to public	42	25	11	16	5	0	0	67	21	58
2018	Does not provide services to public	37	38	9	8	6	0	2	77	14	52
2017	Provides services to public	43	21	20	9	5	1	1	66	14	77
2017	Does not provide services to public	46	39	8	5	2	0	0	85	7	36
2014	Provides services to public	42	29	11	10	6	0	1	72	17	70
2014	Does not provide services to public	32	38	18	11	2	0	0	69	13	47

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	25	20	6	3	1	7	69	9	64
2020	Does not provide services to public	49	25	11	4	11	0	0	74	15	55

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	37	13	9	4	1	3	73	13	64
2020	Does not provide services to public	47	26	11	6	7	0	2	75	13	55
2019	Provides services to public	50	29	9	10	3	0	0	78	13	71
2019	Does not provide services to public	49	37	8	2	4	0	0	86	6	51
2018	Provides services to public	49	20	15	6	10	0	0	68	17	57
2018	Does not provide services to public	49	31	3	6	9	0	2	82	15	52
2017	Provides services to public	42	32	9	10	7	0	0	74	17	77
2017	Does not provide services to public	61	27	5	0	7	0	0	88	7	36
2014	Provides services to public	43	30	10	9	7	1	0	74	16	70
2014	Does not provide services to public	36	34	9	14	8	0	0	69	22	47

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	55	45	64
2020	Does not provide services to public	39	61	55

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	61	20	3	5	0	1	9	91	6	64
2020	Does not provide services to public	51	21	5	2	4	4	13	86	7	55

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	28	11	10	4	0	3	74	15	64
2020	Does not provide services to public	48	32	9	3	8	0	0	80	11	55
2019	Provides services to public	53	29	10	3	5	0	0	82	9	72
2019	Does not provide services to public	55	31	4	6	4	0	0	86	10	51
2018	Provides services to public	49	20	14	5	10	2	0	70	15	58
2018	Does not provide services to public	55	18	11	6	9	0	2	74	15	52
2017	Provides services to public	50	22	10	7	11	0	0	72	19	77
2017	Does not provide services to public	60	22	10	5	2	0	0	82	7	36
2014	Provides services to public	48	25	10	9	5	2	0	75	15	69
2014	Does not provide services to public	41	31	16	6	5	0	0	72	12	47

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	22	28	13	19	13	4	0	52	34	64
2020	Does not provide services to public	25	28	15	26	6	0	0	53	32	55
2019	Provides services to public	36	23	11	18	10	1	1	60	29	71
2019	Does not provide services to public	27	18	14	20	18	4	0	47	39	51
2018	Provides services to public	19	31	13	18	13	7	0	53	33	58
2018	Does not provide services to public	22	22	21	18	13	4	0	45	33	52
2017	Provides services to public	26	43	18	6	5	1	1	71	11	77
2017	Does not provide services to public	28	41	10	6	12	2	0	71	19	36
2014	Provides services to public	28	40	15	12	5	0	0	68	17	70
2014	Does not provide services to public	22	37	16	12	10	3	0	60	23	47

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	19	21	23	14	4	0	40	39	64
2020	Does not provide services to public	24	29	14	19	14	0	0	52	34	55
2019	Provides services to public	33	22	10	18	16	0	1	56	34	72
2019	Does not provide services to public	28	12	18	16	20	6	0	43	38	50
2018	Provides services to public	16	30	14	13	24	2	0	48	38	58
2018	Does not provide services to public	12	30	25	18	15	1	0	42	33	53
2017	Provides services to public	27	39	14	13	4	2	1	68	18	77
2017	Does not provide services to public	24	48	8	7	10	2	0	73	18	35
2014	Provides services to public	31	32	19	8	9	1	0	63	17	70
2014	Does not provide services to public	21	31	23	14	8	3	0	54	23	47

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	12	21	13	26	23	6	0	35	52	64
2020	Does not provide services to public	12	27	20	21	19	2	0	39	41	55
2019	Provides services to public	28	15	13	19	23	1	1	44	43	72
2019	Does not provide services to public	18	16	20	10	33	4	0	35	45	51
2018	Provides services to public	8	30	15	19	26	2	0	38	46	58
2018	Does not provide services to public	12	14	20	22	28	4	0	27	52	53
2017	Provides services to public	15	36	22	13	5	8	1	56	20	77
2017	Does not provide services to public	19	32	14	5	13	16	0	61	22	36
2014	Provides services to public	24	35	18	12	9	3	0	61	21	70
2014	Does not provide services to public	13	34	29	13	8	3	0	48	22	47

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	13	27	14	20	22	4	0	42	44	64
2020	Does not provide services to public	18	27	15	29	11	0	0	45	39	55
2019	Provides services to public	23	12	22	27	16	0	1	35	43	72
2019	Does not provide services to public	16	20	18	12	27	8	0	38	43	51
2018	Provides services to public	10	22	14	28	26	0	0	33	53	57
2018	Does not provide services to public	7	17	23	19	31	3	0	25	51	53
2017	Provides services to public	21	40	10	18	6	4	1	64	26	77
2017	Does not provide services to public	13	32	32	8	10	2	2	47	19	36
2014	Provides services to public	21	30	30	11	5	2	0	53	17	70
2014	Does not provide services to public	10	46	18	12	14	0	0	56	26	47

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	70	22	5	3	0	92	3	64
2020	Does not provide services to public	62	23	10	2	2	87	2	55
2019	Provides services to public	70	21	8	2	0	90	2	72
2019	Does not provide services to public	70	18	8	4	0	88	4	50

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	35	13	21	15	0	51	35	64
2020	Does not provide services to public	18	43	20	14	5	0	61	19	55
2019	Provides services to public	31	38	11	13	7	0	68	20	71
2019	Does not provide services to public	33	25	18	12	12	0	59	24	51
2018	Provides services to public	11	23	25	23	17	0	34	41	58
2018	Does not provide services to public	19	39	23	9	10	0	58	19	53
2017	Provides services to public	42	39	7	9	1	1	82	10	77
2017	Does not provide services to public	45	38	12	5	0	0	83	5	36
2014	Provides services to public	36	42	17	1	1	3	80	2	70
2014	Does not provide services to public	39	33	15	8	5	0	73	13	47

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	28	9	30	12	3	47	43	64
2020	Does not provide services to public	16	30	23	22	9	0	46	31	55
2019	Provides services to public	18	32	18	22	10	0	50	32	72
2019	Does not provide services to public	20	22	14	24	12	8	46	39	50

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	32	18	12	7	3	0	61	20	64
2020	Does not provide services to public	31	25	18	11	12	2	0	58	24	55
2019	Provides services to public	47	22	9	16	6	0	0	69	22	71
2019	Does not provide services to public	46	32	6	10	6	0	0	78	16	50
2018	Provides services to public	21	40	12	17	9	1	0	62	26	58
2018	Does not provide services to public	21	37	9	23	6	5	0	60	31	52
2017	Provides services to public	49	28	11	7	1	3	0	80	8	77
2017	Does not provide services to public	50	34	11	3	0	2	0	86	3	36
2014	Provides services to public	40	33	12	3	4	6	1	79	8	70
2014	Does not provide services to public	53	37	2	2	4	0	3	92	6	47

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	24	22	17	10	0	0	52	27	64
2020	Does not provide services to public	21	29	33	7	9	0	0	50	17	55
2019	Provides services to public	36	22	24	8	7	3	0	60	15	72
2019	Does not provide services to public	33	39	12	10	6	0	0	73	16	51
2018	Provides services to public	27	21	23	13	13	3	0	50	27	58
2018	Does not provide services to public	22	28	35	3	6	4	2	54	10	51

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	21	28	15	19	7	1	33	37	64
2020	Does not provide services to public	19	14	15	18	25	6	2	37	47	54
2019	Provides services to public	26	18	19	17	10	9	2	49	30	72
2019	Does not provide services to public	16	20	26	14	16	4	4	39	33	50
2018	Provides services to public	15	17	23	16	16	10	4	37	36	58
2018	Does not provide services to public	7	19	12	20	24	13	4	32	53	52
2017	Provides services to public	23	22	16	13	10	12	5	53	27	76
2017	Does not provide services to public	29	17	16	11	10	10	7	56	25	36
2014	Provides services to public	24	25	13	11	13	11	4	57	27	70
2014	Does not provide services to public	16	32	17	15	10	7	3	53	28	47

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	28	23	20	9	5	0	45	30	63
2020	Does not provide services to public	21	34	25	10	11	0	0	55	21	55
2019	Provides services to public	32	25	19	10	2	7	4	65	14	72
2019	Does not provide services to public	30	24	26	12	2	6	0	57	15	50
2018	Provides services to public	12	30	24	22	6	5	0	44	30	58
2018	Does not provide services to public	10	35	26	13	13	3	0	46	27	53
2017	Provides services to public	34	28	17	9	10	0	1	63	20	76
2017	Does not provide services to public	21	42	16	5	2	14	0	73	9	36
2014	Provides services to public	32	29	13	15	8	3	0	63	23	70
2014	Does not provide services to public	24	35	19	10	2	5	5	65	14	47

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	25	14	15	26	2	8	39	46	64
2020	Does not provide services to public	8	27	16	24	19	0	6	37	46	55
2019	Provides services to public	15	28	20	13	17	0	7	47	32	72
2019	Does not provide services to public	25	20	24	20	8	4	0	47	29	51
2018	Provides services to public	9	19	19	18	32	1	1	29	52	58
2018	Does not provide services to public	13	19	12	19	28	3	7	35	52	53
2017	Provides services to public	15	14	14	22	22	1	12	34	50	77
2017	Does not provide services to public	7	14	22	33	15	2	7	23	53	36
2014	Provides services to public	12	16	14	27	21	3	6	31	54	70
2014	Does not provide services to public	9	13	24	15	29	7	3	24	49	47

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	23	14	4	4	0	3	77	9	64
2020	Does not provide services to public	39	26	15	5	5	4	5	72	11	55
2019	Provides services to public	56	20	17	5	1	0	1	77	6	71
2019	Does not provide services to public	53	20	10	12	2	2	2	76	14	51

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	29	15	5	4	0	3	76	9	64
2020	Does not provide services to public	45	22	18	1	6	6	2	73	8	55
2019	Provides services to public	58	20	16	2	1	1	2	81	3	71
2019	Does not provide services to public	56	18	14	4	2	4	2	79	6	50

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	79	13	3	2	1	2	0	94	3	64
2020	Does not provide services to public	78	0	9	0	6	4	3	84	6	54
2019	Provides services to public	84	5	5	0	2	1	2	92	2	71
2019	Does not provide services to public	86	4	2	2	2	4	0	94	4	51

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	80	11	3	2	1	2	1	94	3	64
2020	Does not provide services to public	79	4	2	2	4	4	5	92	6	54
2019	Provides services to public	83	5	2	2	2	0	5	93	5	70
2019	Does not provide services to public	82	2	8	0	0	2	6	91	0	50

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	40	23	11	6	2	0	59	17	64
2020	Does not provide services to public	27	41	13	4	11	5	0	71	16	55
2019	Provides services to public	22	41	16	14	4	2	0	64	19	72
2019	Does not provide services to public	32	46	16	2	2	0	2	80	4	50
2018	Provides services to public	15	45	16	11	10	3	0	62	22	57
2018	Does not provide services to public	17	49	19	12	3	0	0	66	15	53
2017	Provides services to public	28	41	14	8	7	1	1	71	15	77
2017	Does not provide services to public	36	44	11	3	5	2	0	81	7	36

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	34	17	11	3	5	67	15	63
2020	Does not provide services to public	31	35	13	11	6	5	69	17	55
2019	Provides services to public	36	33	21	3	2	5	72	5	72
2019	Does not provide services to public	41	29	14	6	8	2	72	14	51
2018	Provides services to public	32	35	17	9	2	5	71	12	58
2018	Does not provide services to public	39	35	12	9	3	3	76	12	53
2017	Provides services to public	48	38	8	5	1	0	86	6	77
2017	Does not provide services to public	46	39	11	5	0	0	84	5	36
2014	Provides services to public	47	33	11	1	1	6	86	2	70
2014	Does not provide services to public	40	53	2	5	0	0	93	5	47

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	25	35	22	9	6	3	0	62	16	64
2020	Does not provide services to public	29	21	35	7	2	3	2	53	10	55
2019	Provides services to public	36	31	16	8	3	5	1	72	11	72
2019	Does not provide services to public	46	30	14	2	4	4	0	79	6	50
2018	Provides services to public	36	38	12	9	0	5	0	78	9	58
2018	Does not provide services to public	38	36	18	2	3	4	0	77	5	52
2017	Provides services to public	36	36	19	5	1	3	0	74	6	77
2017	Does not provide services to public	49	23	15	6	2	5	0	76	8	36
2014	Provides services to public	46	33	15	0	1	2	3	83	1	70
2014	Does not provide services to public	50	32	16	2	0	0	0	82	2	47

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	30	22	17	5	3	0	55	22	63
2020	Does not provide services to public	24	30	26	7	4	6	3	59	12	55

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	22	18	11	6	2	0	65	17	64
2020	Does not provide services to public	30	39	11	6	4	4	7	77	11	54

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	38	11	6	5	0	79	10	64
2020	Does not provide services to public	49	27	10	6	6	2	78	12	55
2019	Provides services to public	48	26	17	4	6	0	73	10	71
2019	Does not provide services to public	49	33	10	4	4	0	82	8	51
2018	Provides services to public	38	35	14	5	8	0	73	13	58
2018	Does not provide services to public	31	39	13	11	6	0	70	17	52
2017	Provides services to public	62	26	7	4	1	0	88	5	77
2017	Does not provide services to public	56	34	3	7	0	0	90	7	36
2014	Provides services to public	52	35	9	1	3	0	87	4	70
2014	Does not provide services to public	54	32	7	2	7	0	85	8	47

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	31	18	20	9	1	0	52	29	64
2020	Does not provide services to public	29	26	14	15	11	4	0	58	28	55
2019	Provides services to public	48	26	7	10	9	0	0	74	19	72
2019	Does not provide services to public	39	24	14	16	8	0	0	63	24	51
2018	Provides services to public	33	26	20	13	8	0	0	59	21	58
2018	Does not provide services to public	30	28	20	7	13	0	1	58	21	53
2017	Provides services to public	57	26	10	5	1	1	0	84	6	77
2017	Does not provide services to public	48	29	13	8	2	0	0	77	10	36
2014	Provides services to public	45	32	15	2	6	0	0	77	8	70
2014	Does not provide services to public	33	34	15	7	7	3	0	69	15	47

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	32	19	19	10	0	0	51	29	64
2020	Does not provide services to public	34	27	14	11	11	2	2	63	23	55
2019	Provides services to public	44	24	14	11	6	0	0	69	17	71
2019	Does not provide services to public	39	29	14	14	4	0	0	69	18	51
2018	Provides services to public	24	35	24	9	8	0	0	59	17	58
2018	Does not provide services to public	31	25	20	9	13	1	0	57	23	53
2017	Provides services to public	54	28	11	4	3	0	0	82	7	76
2017	Does not provide services to public	43	38	11	5	2	0	0	81	8	36
2014	Provides services to public	45	33	16	0	6	0	0	78	6	70
2014	Does not provide services to public	33	40	15	9	4	0	0	72	13	47

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	23	11	13	11	8	2	62	27	64
2020	Does not provide services to public	35	34	8	11	10	2	0	71	21	55
2019	Provides services to public	38	30	22	6	3	1	0	69	10	72
2019	Does not provide services to public	37	29	14	16	4	0	0	67	20	51
2018	Provides services to public	40	25	14	6	12	4	0	67	19	58
2018	Does not provide services to public	27	26	17	10	15	1	3	56	26	53
2017	Provides services to public	40	26	11	7	7	6	3	73	15	77
2017	Does not provide services to public	43	32	5	12	0	9	0	81	14	36
2014	Provides services to public	45	29	8	7	4	5	2	79	12	70
2014	Does not provide services to public	45	20	10	11	5	3	6	72	18	47

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Provides services to public	33	33	34	64
2020	Does not provide services to public	30	43	26	55
2019	Provides services to public	32	23	45	72
2019	Does not provide services to public	24	41	35	51
2018	Provides services to public	27	41	33	57
2018	Does not provide services to public	31	37	32	52
2017	Provides services to public	39	36	25	77
2017	Does not provide services to public	15	37	48	36
2014	Provides services to public	16	45	38	70
2014	Does not provide services to public	27	51	22	47

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Provides services to public	9	13	53	10	6	10	22
2020	Does not provide services to public	0	17	46	0	37	0	16
2019	Provides services to public	3	7	13	10	57	10	18
2019	Does not provide services to public	17	0	42	17	8	17	12
2018	Provides services to public	5	9	68	5	9	5	18
2018	Does not provide services to public	5	5	49	14	18	9	17
2017	Provides services to public	12	20	17	7	36	8	28
2014	Provides services to public	23	7	70	0	9999	0	13
2014	Does not provide services to public	40	0	36	7	9999	17	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	19	81	64
2020	Does not provide services to public	15	85	55
2019	Provides services to public	20	80	72
2019	Does not provide services to public	24	76	51
2018	Provides services to public	28	72	57
2018	Does not provide services to public	22	78	53

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	42	58	16
2018	Does not provide services to public	46	54	12

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	15
2019	Does not provide services to public	100	12
2018	Provides services to public	100	16
2018	Does not provide services to public	100	12

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	0	100	16
2018	Does not provide services to public	0	100	12

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	15
2019	Does not provide services to public	42	58	12

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	15
2019	Does not provide services to public	42	58	12
2018	Provides services to public	43	57	16
2018	Does not provide services to public	60	40	12

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	15
2019	Does not provide services to public	50	50	12
2018	Provides services to public	34	66	16
2018	Does not provide services to public	40	60	12

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	15
2019	Does not provide services to public	50	50	12

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	15
2019	Does not provide services to public	0	100	12

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	15
2019	Does not provide services to public	42	58	12
2018	Provides services to public	29	71	16
2018	Does not provide services to public	40	60	12

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	15
2019	Does not provide services to public	50	50	12
2018	Provides services to public	48	52	16
2018	Does not provide services to public	46	54	12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	32	68	15
2018	Does not provide services to public	0	100	12

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	0	100	15
2018	Does not provide services to public	0	100	12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	0	100	15
2018	Does not provide services to public	0	100	12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	5	19	15	22	27	3	21	53	64
2020	Does not provide services to public	10	9	24	21	13	14	10	25	43	55
2019	Provides services to public	13	16	22	8	12	21	8	41	28	72
2019	Does not provide services to public	24	8	25	8	10	22	4	42	24	51
2018	Provides services to public	9	21	7	13	13	27	10	47	42	57
2018	Does not provide services to public	9	29	10	15	15	17	6	49	38	53
2017	Provides services to public	21	14	17	8	3	28	9	56	17	77
2017	Does not provide services to public	10	18	19	7	0	27	19	52	13	36
2014	Provides services to public	10	26	19	4	4	23	14	57	13	69
2014	Does not provide services to public	9	23	12	25	6	11	14	43	41	47

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	23	22	11	20	5	0	45	32	64
2020	Does not provide services to public	20	13	31	19	11	7	0	35	32	55
2019	Provides services to public	23	31	15	10	7	10	4	63	19	72
2019	Does not provide services to public	36	28	18	8	10	0	0	64	18	50
2018	Provides services to public	23	20	17	12	13	15	0	50	30	57
2018	Does not provide services to public	16	26	19	13	15	12	0	47	32	53
2017	Provides services to public	37	28	18	9	2	6	0	69	12	77
2017	Does not provide services to public	26	33	16	5	0	17	2	74	6	36
2014	Provides services to public	25	35	20	4	3	11	1	68	9	69
2014	Does not provide services to public	28	23	28	6	6	9	0	56	13	47

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	9	26	7	8	33	6	32	24	63
2020	Does not provide services to public	13	18	25	3	7	21	11	47	16	55
2019	Provides services to public	15	12	29	3	2	30	9	44	8	72
2019	Does not provide services to public	20	10	24	4	4	33	6	48	13	51
2018	Provides services to public	11	17	24	4	5	29	9	47	15	57
2018	Does not provide services to public	9	29	24	1	6	28	4	55	10	53
2017	Provides services to public	16	18	22	4	3	22	15	55	11	77
2017	Does not provide services to public	10	18	24	3	2	18	25	49	9	36
2014	Provides services to public	12	17	21	0	2	32	17	56	4	70
2014	Does not provide services to public	10	35	20	6	4	18	8	60	14	47

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	25	23	27	7	3	14	0	57	12	64
2020	Does not provide services to public	21	24	28	4	6	14	4	54	12	55
2019	Provides services to public	40	19	15	2	2	18	4	75	5	72
2019	Does not provide services to public	37	31	22	6	4	0	0	69	10	51
2018	Provides services to public	24	30	23	3	5	15	1	64	9	56
2018	Does not provide services to public	20	29	26	4	6	15	0	57	12	53
2017	Provides services to public	39	28	21	2	2	4	3	73	5	77
2017	Does not provide services to public	26	34	19	3	2	7	9	72	6	36
2014	Provides services to public	30	35	14	2	1	17	1	79	4	70
2014	Does not provide services to public	32	31	24	5	4	6	0	66	9	47

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	36	24	4	3	0	0	69	8	64
2020	Does not provide services to public	52	19	14	6	10	0	0	70	15	54

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	31	12	9	4	0	0	75	12	64
2020	Does not provide services to public	62	21	9	0	2	2	4	88	2	55
2019	Provides services to public	40	27	22	4	6	0	1	67	11	71
2019	Does not provide services to public	56	22	10	6	6	0	0	78	12	50
2018	Provides services to public	55	24	8	8	5	0	0	78	14	57
2018	Does not provide services to public	47	23	15	4	9	0	3	72	13	53
2017	Provides services to public	46	24	14	7	6	0	2	72	14	77
2017	Does not provide services to public	54	25	5	7	8	0	0	80	15	36

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	33	11	20	8	0	0	61	28	64
2020	Does not provide services to public	16	25	40	9	10	0	0	41	19	54
2019	Provides services to public	22	35	18	23	1	0	0	58	24	71
2019	Does not provide services to public	33	25	14	18	10	0	0	59	27	51
2018	Provides services to public	20	30	38	8	4	0	0	50	12	58
2018	Does not provide services to public	33	16	21	19	9	3	0	50	28	53
2017	Provides services to public	22	29	22	19	8	0	1	51	27	77
2017	Does not provide services to public	28	12	30	19	11	0	0	40	29	36

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	27	16	15	12	0	0	56	27	64
2020	Does not provide services to public	20	26	24	19	9	0	2	47	29	55
2019	Provides services to public	46	21	14	13	4	0	2	68	18	71
2019	Does not provide services to public	45	20	14	16	4	0	2	66	20	51
2018	Provides services to public	28	34	22	12	3	0	1	63	15	57
2018	Does not provide services to public	30	22	17	19	9	3	0	53	29	53
2017	Provides services to public	30	29	13	13	11	0	3	62	24	77
2017	Does not provide services to public	24	20	32	16	8	0	0	44	24	35

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	19	28	12	13	0	0	46	25	64
2020	Does not provide services to public	17	27	25	21	9	0	2	45	30	55
2019	Provides services to public	26	27	31	13	2	0	1	53	15	71
2019	Does not provide services to public	25	25	20	6	22	0	2	52	28	51
2018	Provides services to public	15	27	28	15	9	2	4	44	26	58
2018	Does not provide services to public	24	23	28	12	10	3	0	49	23	53
2017	Provides services to public	19	27	20	20	11	1	1	48	31	77
2017	Does not provide services to public	21	23	31	15	11	0	0	43	26	36

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	22	12	8	6	0	0	74	14	63
2020	Does not provide services to public	40	19	22	9	4	0	4	62	14	55
2019	Provides services to public	44	24	16	11	4	0	1	69	15	71
2019	Does not provide services to public	42	28	10	6	10	0	4	73	17	50
2018	Provides services to public	42	28	12	7	3	0	9	77	10	57
2018	Does not provide services to public	42	20	10	10	10	3	4	67	22	53
2017	Provides services to public	48	13	18	7	9	0	5	64	17	76
2017	Does not provide services to public	41	25	15	5	11	0	2	68	17	36

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	22	29	10	6	0	56	16	64
2020	Does not provide services to public	27	30	21	11	8	4	59	19	55
2019	Provides services to public	26	36	21	9	7	0	62	17	71
2019	Does not provide services to public	31	29	24	8	6	2	62	14	51
2018	Provides services to public	26	24	26	16	4	4	52	21	57
2018	Does not provide services to public	39	18	13	13	17	0	56	30	53
2017	Provides services to public	35	30	16	12	8	0	64	20	75
2017	Does not provide services to public	34	27	13	15	8	2	63	23	36

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	20	14	3	6	0	10	74	10	64
2020	Does not provide services to public	37	20	21	3	8	0	10	63	13	54

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	35	21	11	3	1	0	64	15	64
2020	Does not provide services to public	34	31	19	8	6	2	0	66	14	54
2019	Provides services to public	37	37	18	4	3	0	0	74	7	70
2019	Does not provide services to public	42	32	14	6	2	2	2	77	8	50
2018	Provides services to public	22	30	22	12	8	0	6	55	21	58
2018	Does not provide services to public	31	30	21	11	7	0	0	61	18	53
2017	Provides services to public	40	24	16	15	2	1	2	66	18	75
2017	Does not provide services to public	38	36	11	5	5	2	3	78	10	36

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	35	20	20	4	0	0	56	24	63
2020	Does not provide services to public	17	37	13	15	13	2	2	57	30	54
2019	Provides services to public	32	31	20	11	6	0	0	63	17	69
2019	Does not provide services to public	22	31	22	16	8	0	2	54	24	51
2018	Provides services to public	18	23	22	21	9	0	8	45	32	58
2018	Does not provide services to public	25	21	23	15	16	0	0	46	31	53
2017	Provides services to public	33	27	24	9	4	0	4	62	13	75
2017	Does not provide services to public	31	23	17	14	10	2	3	57	25	36

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	27	27	13	6	0	0	54	19	64
2020	Does not provide services to public	22	28	26	8	9	6	0	54	19	54
2019	Provides services to public	38	33	13	10	6	0	0	71	16	70
2019	Does not provide services to public	24	37	16	14	8	0	2	62	22	51
2018	Provides services to public	22	21	19	19	13	0	5	46	34	57
2018	Does not provide services to public	27	30	16	10	16	0	0	57	27	53
2017	Provides services to public	44	20	16	7	7	1	5	68	15	75
2017	Does not provide services to public	41	24	13	12	5	0	5	68	18	36

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	28	17	3	6	1	0	74	9	63
2020	Does not provide services to public	44	29	9	0	12	6	0	78	13	53
2019	Provides services to public	59	19	14	5	2	0	0	78	8	69
2019	Does not provide services to public	58	32	2	4	2	0	2	92	6	50

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	24	28	24	16	7	0	0	52	23	64
2020	Does not provide services to public	24	29	24	13	10	0	0	53	23	54

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	35	21	6	1	0	3	70	8	64
2020	Does not provide services to public	49	25	18	4	2	0	2	76	6	54
2019	Provides services to public	48	32	17	3	0	0	0	80	3	70
2019	Does not provide services to public	59	27	6	4	2	0	2	88	6	51
2018	Provides services to public	47	31	15	3	0	0	4	81	3	58
2018	Does not provide services to public	52	23	10	9	3	3	0	77	12	53
2017	Provides services to public	51	27	18	2	1	0	1	79	3	75
2017	Does not provide services to public	49	22	8	8	8	0	6	75	17	36

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	31	18	5	0	0	0	77	5	64
2020	Does not provide services to public	54	21	18	2	2	1	2	78	4	55
2019	Provides services to public	63	21	11	4	1	0	0	84	5	70
2019	Does not provide services to public	67	18	10	2	2	0	2	86	4	51
2018	Provides services to public	56	27	5	4	5	0	2	85	9	58
2018	Does not provide services to public	52	19	12	9	6	0	2	73	15	52
2017	Provides services to public	59	19	14	5	3	0	0	78	7	77
2017	Does not provide services to public	67	18	7	6	0	0	3	86	6	36

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	51	29	12	7	1	0	0	80	9	64
2020	Does not provide services to public	48	29	19	2	2	0	0	77	4	54

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	74	16	4	3	0	2	1	92	3	64
2020	Does not provide services to public	74	11	4	2	4	2	3	90	6	55
2019	Provides services to public	82	9	3	0	3	0	3	93	3	70
2019	Does not provide services to public	82	6	4	0	0	0	8	96	0	51
2018	Provides services to public	65	17	6	0	4	0	8	89	4	58
2018	Does not provide services to public	70	9	10	1	4	0	6	83	6	53

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	65	15	11	3	5	0	1	81	8	64
2020	Does not provide services to public	68	11	6	4	6	2	4	84	10	55
2019	Provides services to public	65	18	9	2	4	0	2	85	6	71
2019	Does not provide services to public	68	6	8	8	10	0	0	74	18	50
2018	Provides services to public	63	8	13	1	9	0	5	75	11	57
2018	Does not provide services to public	65	10	10	4	10	0	0	75	15	53
2017	Provides services to public	77	10	8	3	1	0	1	87	4	77
2017	Does not provide services to public	71	14	2	0	8	0	5	89	8	36

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	57	33	8	1	0	0	0	90	1	64
2020	Does not provide services to public	66	12	12	4	2	2	2	81	7	55
2019	Provides services to public	49	35	12	1	2	0	1	85	3	71
2019	Does not provide services to public	69	25	6	0	0	0	0	94	0	51
2018	Provides services to public	51	27	8	8	2	0	4	82	10	58
2018	Does not provide services to public	59	25	11	1	3	0	0	84	4	53
2017	Provides services to public	56	34	4	1	3	0	2	92	4	76
2017	Does not provide services to public	67	21	2	7	2	0	0	88	9	36

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	24	14	9	6	0	71	15	64
2020	Does not provide services to public	58	14	13	7	8	0	72	15	55
2019	Provides services to public	61	12	16	5	4	2	74	10	71
2019	Does not provide services to public	59	16	10	2	14	0	75	16	51
2018	Provides services to public	49	15	14	9	10	4	66	20	58
2018	Does not provide services to public	40	30	7	10	12	0	71	22	53
2017	Provides services to public	56	23	5	13	2	2	80	15	77
2017	Does not provide services to public	57	24	4	13	2	0	80	16	36

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	57	12	5	0	1	25	91	2	64
2020	Does not provide services to public	60	9	5	2	0	24	91	2	55
2019	Provides services to public	57	18	1	1	1	22	96	3	70
2019	Does not provide services to public	65	10	2	0	0	24	97	0	51
2018	Provides services to public	59	14	3	1	0	23	95	2	58
2018	Does not provide services to public	63	13	1	0	0	22	98	0	53
2017	Provides services to public	65	14	1	0	1	20	97	1	77
2017	Does not provide services to public	60	12	7	3	0	19	88	3	36

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	27	6	1	1	0	1	91	3	64
2020	Does not provide services to public	70	20	6	2	0	0	2	92	2	55
2019	Provides services to public	67	25	6	0	0	0	2	94	0	70
2019	Does not provide services to public	78	16	4	2	0	0	0	94	2	51
2018	Provides services to public	57	34	6	0	0	0	2	93	0	58
2018	Does not provide services to public	73	16	3	1	0	4	1	95	2	53
2017	Provides services to public	64	27	6	0	0	0	2	93	0	77
2017	Does not provide services to public	66	17	12	2	0	0	3	85	2	36

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	75	14	7	1	0	1	1	92	1	64
2020	Does not provide services to public	74	8	13	0	2	0	2	84	2	55
2019	Provides services to public	70	11	7	1	4	0	7	88	5	71
2019	Does not provide services to public	84	10	0	4	2	0	0	94	6	51
2018	Provides services to public	72	4	4	3	4	0	14	88	7	58
2018	Does not provide services to public	71	12	9	4	0	3	1	86	5	53
2017	Provides services to public	79	8	3	6	1	0	3	90	7	77
2017	Does not provide services to public	76	10	9	0	0	0	5	91	0	36

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	40	11	5	1	0	1	82	6	63
2020	Does not provide services to public	42	35	14	4	2	0	2	79	6	55
2019	Provides services to public	55	25	13	3	0	0	3	83	3	70
2019	Does not provide services to public	60	28	8	4	0	0	0	88	4	50
2018	Provides services to public	50	31	9	2	5	0	2	83	8	58
2018	Does not provide services to public	44	23	26	3	1	3	0	69	4	53
2017	Provides services to public	54	29	13	3	1	0	1	84	4	77
2017	Does not provide services to public	46	20	15	8	5	0	5	70	14	36

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	40	29	5	3	0	0	63	8	64
2020	Does not provide services to public	27	40	22	6	3	2	0	68	9	55

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	29	35	13	5	0	46	19	64
2020	Does not provide services to public	11	28	34	20	6	2	39	26	55
2019	Provides services to public	24	34	34	5	2	0	58	7	71
2019	Does not provide services to public	22	31	31	12	4	0	53	16	51
2018	Provides services to public	14	31	40	13	2	0	45	15	58
2018	Does not provide services to public	20	28	29	15	8	0	48	22	52
2017	Provides services to public	18	27	37	14	4	0	46	18	77
2017	Does not provide services to public	20	13	43	15	8	0	34	23	36

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	23	40	15	12	1	27	32	64
2020	Does not provide services to public	11	25	31	25	6	2	32	36	55
2019	Provides services to public	8	14	33	25	19	0	45	22	70
2019	Does not provide services to public	10	18	30	16	26	0	42	28	50
2018	Provides services to public	7	16	50	17	10	0	28	22	56
2018	Does not provide services to public	15	19	22	26	18	0	44	33	53
2017	Provides services to public	5	17	36	22	21	0	43	21	77
2017	Does not provide services to public	8	17	46	10	19	0	29	25	36

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	37	10	18	4	1	0	67	23	64
2020	Does not provide services to public	23	52	21	5	0	0	0	74	5	55
2019	Provides services to public	19	43	19	14	1	3	0	64	16	71
2019	Does not provide services to public	22	49	14	14	0	2	0	72	14	51
2018	Provides services to public	22	43	8	14	12	1	0	66	26	58
2018	Does not provide services to public	7	38	38	9	7	0	0	46	16	52
2017	Provides services to public	30	31	19	10	5	1	3	64	16	77
2017	Does not provide services to public	34	36	13	13	5	0	0	70	17	36

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	37	15	12	9	0	0	64	21	64
2020	Does not provide services to public	27	35	17	15	7	0	0	62	22	55

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	30	18	12	6	2	5	60	20	63
2020	Does not provide services to public	41	26	11	11	8	2	0	68	20	55

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	32	16	5	3	2	1	76	8	64
2020	Does not provide services to public	43	29	12	6	8	2	0	74	14	54

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	27	14	20	12	1	54	32	64
2020	Does not provide services to public	16	27	33	7	15	2	44	23	54
2019	Provides services to public	16	38	21	10	10	4	57	21	72
2019	Does not provide services to public	24	33	18	10	16	0	57	25	51
2018	Provides services to public	8	34	19	18	17	4	43	36	57
2018	Does not provide services to public	20	23	17	24	16	0	43	40	53
2017	Provides services to public	21	40	16	17	6	0	61	23	77
2017	Does not provide services to public	33	28	26	8	5	0	61	12	36

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	42	10	8	0	0	0	82	8	64
2020	Does not provide services to public	43	41	10	6	0	0	0	84	6	55

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	36	12	10	3	0	0	76	12	64
2020	Does not provide services to public	34	48	6	11	0	2	0	83	11	54

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	42	13	7	3	0	0	77	10	64
2020	Does not provide services to public	33	41	22	2	0	2	0	76	2	55

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	40	8	6	0	0	5	85	6	64
2020	Does not provide services to public	46	38	10	4	0	0	2	86	4	52

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	77	22	1	0	0	0	0	99	0	64
2020	Does not provide services to public	74	20	6	0	0	0	0	94	0	55

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	31	9	5	1	2	0	85	6	64
2020	Does not provide services to public	50	36	11	0	0	2	0	88	0	55

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	29	9	11	3	0	1	78	13	64
2020	Does not provide services to public	54	22	4	8	7	5	0	80	16	55

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	43	5	6	5	0	0	84	11	64
2020	Does not provide services to public	51	34	9	2	2	2	0	86	4	55

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	59	0	13	5	0	82	18	21
2020	Does not provide services to public	38	40	16	6	0	0	78	6	18
2019	Provides services to public	14	37	19	21	5	5	54	27	19
2019	Does not provide services to public	40	33	13	13	0	0	73	13	15

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	89	11	21
2020	Does not provide services to public	93	7	18

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	34	10	26	15	0	0	49	41	19
2020	Does not provide services to public	33	12	20	28	6	0	0	45	34	17

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	14	86	64
2020	Does not provide services to public	7	93	55

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	10	90	64
2020	Does not provide services to public	13	87	55
2019	Provides services to public	17	83	72
2019	Does not provide services to public	12	88	51
2017	Provides services to public	14	86	77
2017	Does not provide services to public	26	74	35
2014	Provides services to public	20	80	70
2014	Does not provide services to public	16	84	47

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	83	17	12
2014	Provides services to public	59	41	14

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Provides services to public	39	52	10	0	0	0	0	90	0	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	27	9	4	3	1	3	84	7	63
2020	Does not provide services to public	43	36	5	0	4	6	7	90	5	55

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	24	60	16	0	72	28	64
2020	Does not provide services to public	14	70	14	2	83	17	55

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	14	5	6	8	2	13	78	17	63
2020	Does not provide services to public	52	13	13	6	3	0	13	74	10	55
2019	Provides services to public	40	26	7	7	2	1	16	80	11	72
2019	Does not provide services to public	53	18	6	10	8	0	6	75	19	51
2018	Provides services to public	55	10	9	8	9	1	7	71	19	56
2018	Does not provide services to public	42	10	18	4	9	6	12	63	16	53

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.