2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 106. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 56 4 15 0 0 0 81 15 27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 78 19 4 0 0 0 0 96 0 27
2017 PM 50 37 0 9 0 0 4 91 9 22
2014 PM 56 36 0 4 0 4 0 95 5 22

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 56 15 11 0 0 0 74 11 27
2019 PM 44 41 4 7 4 0 0 85 11 27
2017 PM 42 36 0 22 0 0 0 78 22 22
2014 PM 36 47 4 9 4 0 0 82 13 22

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 59 7 4 7 0 0 81 11 27
2019 PM 33 37 22 7 0 0 0 70 7 27
2018 PM 26 39 13 17 4 0 0 65 22 23
2017 PM 40 28 4 18 4 0 4 72 24 22
2014 PM 49 36 11 4 0 0 0 85 4 22

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 44 19 7 0 0 0 74 7 27
2019 PM 42 42 4 12 0 0 0 85 12 26
2017 PM 55 36 4 4 0 0 0 91 4 22
2014 PM 49 42 0 4 4 0 0 91 9 22

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 37 11 15 0 0 0 74 15 27
2019 PM 52 33 4 7 4 0 0 85 11 27
2018 PM 26 43 13 9 9 0 0 70 17 23
2017 PM 41 23 13 9 14 0 0 63 23 22
2014 PM 45 22 20 9 4 0 0 67 13 22

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 52 4 19 4 0 0 74 22 27
2019 PM 48 37 4 7 4 0 0 85 11 27
2018 PM 50 41 0 5 5 0 0 91 9 22
2017 PM 49 23 9 18 0 0 0 73 18 22
2014 PM 69 13 13 0 4 0 0 82 4 22

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 56 11 15 4 0 0 70 19 27
2019 PM 33 41 7 15 4 0 0 74 19 27
2018 PM 22 57 13 4 4 0 0 78 9 23
2017 PM 36 37 13 9 4 0 0 73 13 22
2014 PM 31 31 29 9 0 0 0 62 9 22

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 44 7 22 11 0 0 59 33 27
2019 PM 37 44 7 7 4 0 0 81 11 27
2018 PM 35 52 4 0 4 0 4 91 5 23
2017 PM 32 37 9 18 5 0 0 68 23 22

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 41 7 11 4 0 0 78 15 27
2019 PM 63 26 7 0 4 0 0 89 4 27
2018 PM 61 30 0 4 4 0 0 91 9 23
2017 PM 46 41 4 9 0 0 0 87 9 22
2014 PM 67 33 0 0 0 0 0 100 0 22

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 44 15 15 7 0 0 63 22 27
2019 PM 48 22 15 7 7 0 0 70 15 27
2018 PM 22 61 4 9 4 0 0 83 13 23
2017 PM 31 41 10 14 4 0 0 72 18 22

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 37 11 7 4 0 0 78 11 27
2019 PM 65 19 8 4 4 0 0 85 8 26
2018 PM 70 22 0 9 0 0 0 91 9 23
2017 PM 55 36 4 4 0 0 0 91 4 22
2014 PM 78 9 9 4 0 0 0 87 4 22

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 44 15 11 11 0 0 63 22 27
2019 PM 42 35 12 12 0 0 0 77 12 26
2018 PM 35 30 17 13 4 0 0 65 17 23
2017 PM 23 37 22 9 9 0 0 60 18 22
2014 PM 31 40 20 9 0 0 0 71 9 22

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 48 22 11 4 0 0 63 15 27
2019 PM 26 44 11 15 4 0 0 70 19 27
2018 PM 39 39 9 13 0 0 0 78 13 23
2017 PM 41 23 22 4 9 0 0 64 14 22
2014 PM 44 38 13 4 0 0 0 82 4 22

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 67 0 19 0 0 0 81 19 27
2019 PM 30 48 11 4 7 0 0 78 11 27
2018 PM 26 52 13 4 4 0 0 78 9 23
2017 PM 32 51 0 13 0 4 0 86 14 22
2014 PM 40 33 18 9 0 0 0 73 9 22

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 56 0 15 4 0 0 81 19 27
2019 PM 48 33 15 0 4 0 0 81 4 27
2018 PM 35 48 9 9 0 0 0 83 9 23
2017 PM 40 37 4 18 0 0 0 78 18 22
2014 PM 62 20 13 0 4 0 0 82 4 22

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 37 11 7 0 0 0 81 7 27
2019 PM 52 30 11 7 0 0 0 81 7 27
2018 PM 57 22 17 4 0 0 0 78 4 23
2017 PM 41 36 18 4 0 0 0 78 4 22
2014 PM 22 36 24 13 4 0 0 58 18 22

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 37 37 7 4 0 0 11 52 27
2019 PM 0 44 33 19 4 0 0 22 44 27
2018 PM 4 22 39 17 13 0 4 32 27 23
2017 PM 4 19 18 40 18 0 0 59 23 22
2014 PM 4 13 55 9 18 0 0 27 18 22

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 41 33 7 4 0 0 11 56 27
2019 PM 33 15 26 15 7 4 0 23 50 27
2018 PM 9 43 30 4 9 4 0 14 55 23
2017 PM 4 4 32 32 23 0 4 57 9 22
2014 PM 0 11 27 18 36 4 4 59 12 22

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 41 33 11 4 0 0 15 52 27
2019 PM 4 33 41 19 4 0 0 22 37 27
2018 PM 30 26 26 13 4 0 0 17 57 23
2017 PM 4 19 23 22 32 0 0 54 23 22
2014 PM 4 13 27 33 22 0 0 56 18 22

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 4 30 30 22 15 0 0 37 33 27
2019 PM 4 4 30 44 15 4 0 62 8 27
2018 PM 4 4 35 39 9 0 9 52 10 23
2017 PM 14 14 18 22 32 0 0 54 28 22
2014 PM 9 16 28 28 19 0 0 47 25 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 19 33 22 7 0 0 30 37 27
2019 PM 4 19 26 26 22 0 4 50 23 27
2018 PM 4 22 39 22 4 0 9 29 29 23
2017 PM 4 41 18 18 14 0 4 33 48 22
2014 PM 13 31 29 13 13 0 0 27 44 22

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 23 46 23 4 4 0 0 8 69 26
2019 PM 26 26 22 15 7 0 4 23 54 27
2018 PM 30 39 17 4 0 0 9 5 76 23
2017 PM 0 45 28 14 9 0 4 23 47 22
2014 PM 0 9 24 22 31 0 13 62 10 22

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 4 30 41 22 4 0 0 26 33 27
2019 PM 7 11 30 37 15 0 0 52 19 27
2018 PM 13 26 22 30 4 0 4 36 41 23
2017 PM 0 9 27 23 36 0 4 62 10 22
2014 PM 4 18 18 38 18 4 0 58 23 22

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 15 33 22 22 0 0 44 22 27
2019 PM 7 7 30 33 22 0 0 56 15 27
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 44 15 11 11 4 4 60 24 27
2019 PM 37 30 22 4 4 0 4 69 8 27
2018 PM 22 43 13 9 4 9 0 71 14 23
2017 PM 28 18 13 13 18 4 4 51 35 22
2014 PM 22 36 20 13 4 4 0 61 19 22

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 48 15 4 0 0 0 81 4 27
2019 PM 59 26 11 4 0 0 0 85 4 27
2018 PM 43 39 4 9 0 4 0 86 9 23
2017 PM 41 27 9 9 9 0 4 72 19 22
2014 PM 53 22 15 4 4 0 0 76 9 22

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 38 46 8 8 0 0 0 85 8 26
2019 PM 67 26 4 0 4 0 0 93 4 27
2018 PM 39 43 9 4 4 0 0 83 9 23
2017 PM 50 36 4 9 0 0 0 87 9 22
2014 PM 58 22 20 0 0 0 0 80 0 22

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 52 19 0 0 0 0 81 0 27
2019 PM 63 37 0 0 0 0 0 100 0 27
2018 PM 48 39 4 9 0 0 0 87 9 23

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 22 15 15 4 4 0 65 19 27
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 59 22 15 4 0 0 0 81 4 27
2019 PM 52 37 11 0 0 0 0 89 0 27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 37 7 15 7 0 0 70 22 27
2019 PM 44 44 11 0 0 0 0 89 0 27
2018 PM 52 30 9 4 4 0 0 83 9 23
2017 PM 46 32 4 13 4 0 0 78 18 22
2014 PM 40 40 4 0 11 0 4 84 11 22

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 33 19 7 0 0 0 74 7 27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 44 7 15 4 4 0 73 19 27
2019 PM 56 26 19 0 0 0 0 81 0 27
2018 PM 68 23 0 5 5 0 0 91 9 22
2017 PM 36 42 4 14 4 0 0 77 18 22
2014 PM 36 44 0 9 11 0 0 80 20 22

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 56 44 27

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 30 4 4 0 4 11 91 4 27

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 33 11 19 4 0 0 67 22 27
2019 PM 59 37 4 0 0 0 0 96 0 27
2018 PM 61 22 13 0 4 0 0 83 4 23
2017 PM 49 19 4 14 13 0 0 68 27 22
2014 PM 58 13 9 9 11 0 0 71 20 22
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 30 15 30 7 0 0 48 37 27
2019 PM 19 19 19 26 15 4 0 38 42 27
2018 PM 13 17 17 30 17 4 0 32 50 23
2017 PM 23 36 22 19 0 0 0 59 19 22
2014 PM 36 38 9 13 4 0 0 73 18 22

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 15 30 33 11 0 0 26 44 27
2019 PM 7 22 11 30 26 4 0 31 58 27
2018 PM 17 13 13 13 43 0 0 30 57 23
2017 PM 14 41 13 27 0 4 0 57 28 22
2014 PM 27 36 15 18 4 0 0 62 22 22

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 15 15 41 22 0 0 22 63 27
2019 PM 7 11 15 26 41 0 0 19 67 27
2018 PM 9 17 13 17 43 0 0 26 61 23
2017 PM 14 18 32 27 0 9 0 35 30 22
2014 PM 31 27 29 9 4 0 0 58 13 22

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 33 4 37 19 0 0 41 56 27
2019 PM 4 7 15 41 30 4 0 12 73 27
2018 PM 4 17 13 26 39 0 0 22 65 23
2017 PM 23 27 13 23 9 4 0 52 34 22
2014 PM 22 36 20 18 4 0 0 58 22 22

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 59 33 4 4 0 0 0 93 4 27
2019 PM 63 30 7 0 0 0 0 93 0 27
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 30 19 19 26 0 0 37 44 27
2019 PM 7 41 15 15 22 0 0 48 37 27
2018 PM 9 26 13 22 30 0 0 35 52 23
2017 PM 37 41 9 14 0 0 0 77 14 22
2014 PM 67 33 0 0 0 0 0 100 0 22

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 4 22 15 44 15 0 0 26 59 27
2019 PM 0 33 15 26 22 4 0 35 50 27

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 37 11 22 7 4 0 58 31 27
2019 PM 37 33 19 11 0 0 0 70 11 27
2018 PM 13 43 17 13 9 4 0 59 23 23
2017 PM 50 28 9 4 0 9 0 85 5 22
2014 PM 53 27 0 4 4 11 0 90 10 22

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 30 22 26 15 0 0 37 41 27
2019 PM 22 22 37 15 4 0 0 44 19 27
2018 PM 9 32 27 14 9 9 0 45 25 22

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 0 22 33 15 22 7 0 24 40 27
2019 PM 4 30 37 22 4 4 0 35 27 27
2018 PM 0 17 22 30 9 22 0 22 50 23
2017 PM 9 14 13 13 18 28 4 34 47 22
2014 PM 9 22 13 18 20 9 9 38 46 22

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 22 33 26 7 0 0 33 33 27
2019 PM 15 30 30 22 0 4 0 46 23 27
2018 PM 9 26 17 39 4 4 0 36 45 23
2017 PM 27 28 13 9 18 4 0 58 28 22
2014 PM 31 31 9 13 4 11 0 70 20 22

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 19 11 33 30 0 0 26 63 27
2019 PM 7 30 15 22 26 0 0 37 48 27
2018 PM 13 13 9 30 30 4 0 27 64 23
2017 PM 14 4 17 23 33 4 4 20 61 22
2014 PM 13 18 9 36 13 7 4 35 55 22

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 26 15 4 7 0 7 72 12 27
2019 PM 59 22 11 4 4 0 0 81 7 27

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 33 11 4 7 4 4 76 12 27
2019 PM 56 22 11 4 0 4 4 84 4 27

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 74 19 7 0 0 0 0 93 0 27
2019 PM 85 7 7 0 0 0 0 93 0 27

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 74 15 7 0 0 0 4 92 0 27
2019 PM 89 4 0 0 0 0 7 100 0 27

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 52 30 7 4 0 0 59 11 27
2019 PM 15 52 33 0 0 0 0 67 0 27
2018 PM 9 61 13 13 0 4 0 73 14 23
2017 PM 27 22 23 13 14 0 0 50 27 22

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 48 26 11 0 7 0 60 12 27
2019 PM 30 30 30 11 0 0 0 59 11 27
2018 PM 22 43 22 9 0 4 0 68 9 23
2017 PM 36 46 4 13 0 0 0 82 13 22
2014 PM 40 40 4 4 0 11 0 90 5 22

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 26 30 19 11 4 0 38 31 27
2019 PM 15 41 22 7 4 7 4 63 13 27
2018 PM 26 43 13 9 0 9 0 76 10 23
2017 PM 32 28 27 14 0 0 0 59 14 22
2014 PM 51 40 4 0 0 4 0 95 0 22

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 33 22 22 7 4 0 46 31 27

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 37 19 15 4 0 0 63 19 27

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 44 4 19 0 0 0 78 19 27
2019 PM 44 33 11 11 0 0 0 78 11 27
2018 PM 30 43 17 4 4 0 0 74 9 23
2017 PM 55 27 13 4 0 0 0 82 4 22
2014 PM 58 38 4 0 0 0 0 96 0 22

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 22 22 30 7 4 0 38 38 27
2019 PM 22 41 7 19 11 0 0 63 30 27
2018 PM 17 26 26 26 4 0 0 43 30 23
2017 PM 50 28 13 9 0 0 0 78 9 22
2014 PM 53 27 15 0 4 0 0 80 4 22

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 15 22 33 11 0 0 33 44 27
2019 PM 22 30 22 26 0 0 0 52 26 27
2018 PM 13 35 22 26 4 0 0 48 30 23
2017 PM 41 41 9 9 0 0 0 82 9 22
2014 PM 53 27 15 0 4 0 0 80 4 22

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 37 15 11 19 0 0 56 30 27
2019 PM 19 44 11 26 0 0 0 63 26 27
2018 PM 39 22 4 22 13 0 0 61 35 23
2017 PM 31 42 9 13 4 0 0 73 18 22
2014 PM 40 18 13 13 4 11 0 65 20 22
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 PM 44 11 44 27
2019 PM 26 15 59 27
2018 PM 43 35 22 23
2017 PM 50 32 18 22
2014 PM 36 31 33 22

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 PM 0 42 50 8 0 0 12
2018 PM 0 20 70 10 0 0 10
2017 PM 9 38 27 0 0 27 11
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 PM 19 81 27

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 0 0 19 30 19 30 4 0 72 27
2019 PM 0 22 33 11 7 15 11 30 25 27
2018 PM 4 17 9 22 13 30 4 33 53 23
2017 PM 4 14 13 13 4 32 18 37 36 22
2014 PM 18 13 13 0 4 38 13 64 9 22

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 0 19 33 15 22 11 0 21 42 27
2019 PM 11 33 26 19 0 7 4 50 21 27
2018 PM 13 22 22 17 9 17 0 42 32 23
2017 PM 23 27 18 18 0 14 0 58 21 22
2014 PM 27 36 9 4 4 15 4 78 11 22
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 0 100 27

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 4 0 41 11 7 33 4 6 29 27
2019 PM 4 15 37 4 0 30 11 31 6 27
2018 PM 0 26 22 4 4 35 9 46 15 23
2017 PM 0 14 18 4 4 37 23 34 22 22
2014 PM 22 13 13 0 0 47 4 73 0 22

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 4 26 37 15 0 19 0 36 18 27
2019 PM 19 26 26 4 0 22 4 60 5 27
2018 PM 9 43 30 0 4 9 4 60 5 23
2017 PM 27 33 22 4 0 9 4 69 5 22
2014 PM 36 18 13 4 0 29 0 75 6 22
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 26 26 11 4 0 0 59 15 27

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 30 15 11 0 0 0 74 11 27
2019 PM 33 30 11 15 11 0 0 63 26 27
2018 PM 39 17 17 13 13 0 0 57 26 23
2017 PM 31 37 13 9 5 0 4 71 15 22

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 48 11 15 11 0 0 63 26 27
2019 PM 26 33 22 19 0 0 0 59 19 27
2018 PM 17 35 30 4 13 0 0 52 17 23
2017 PM 14 27 22 28 9 0 0 41 37 22

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 41 19 15 15 0 0 52 30 27
2019 PM 37 30 11 19 0 0 4 69 19 27
2018 PM 23 45 14 9 5 0 5 71 14 22
2017 PM 22 41 4 18 10 0 5 66 29 22

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 19 37 19 15 0 0 30 33 27
2019 PM 19 33 26 19 0 0 4 54 19 27
2018 PM 13 39 22 9 13 0 4 55 23 23
2017 PM 22 22 28 13 13 0 0 45 27 22

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 37 7 4 7 0 0 81 11 27
2019 PM 52 33 7 7 0 0 0 85 7 27
2018 PM 57 22 0 0 4 0 17 95 5 23
2017 PM 64 4 9 18 0 0 4 72 19 22

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 26 22 11 7 0 0 59 19 27
2019 PM 30 26 37 7 0 0 0 56 7 27
2018 PM 30 30 17 9 9 0 4 64 18 23
2017 PM 47 9 14 19 9 0 0 57 29 21

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 15 22 4 4 0 11 67 8 27

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 33 44 7 7 0 0 41 15 27
2019 PM 19 41 30 4 7 0 0 59 11 27
2018 PM 30 26 30 4 4 0 4 59 9 23
2017 PM 23 33 14 20 5 0 5 59 26 21

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 33 26 26 7 0 0 41 33 27
2019 PM 7 41 26 22 0 0 4 50 23 27
2018 PM 22 30 17 13 9 0 9 57 24 23
2017 PM 38 23 25 9 5 0 0 61 14 21

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 19 44 22 4 0 0 30 26 27
2019 PM 19 48 7 15 7 0 4 69 23 27
2018 PM 18 36 18 14 5 0 9 60 20 22
2017 PM 42 20 14 14 5 0 5 65 20 21

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 27 35 27 4 8 0 0 62 12 26
2019 PM 48 33 11 7 0 0 0 81 7 27

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 7 26 33 26 7 0 0 33 33 27

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 33 33 7 4 0 0 56 11 27
2019 PM 59 30 4 7 0 0 0 89 7 27
2018 PM 48 39 9 0 0 0 4 91 0 23
2017 PM 57 24 9 5 0 0 5 85 5 21

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 26 26 4 0 0 0 70 4 27
2019 PM 56 22 11 11 0 0 0 78 11 27
2018 PM 48 26 9 9 9 0 0 74 17 23
2017 PM 64 13 14 4 5 0 0 77 9 22

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 33 26 4 0 0 0 70 4 27

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 70 15 11 0 0 4 0 88 0 27
2019 PM 81 11 4 0 0 0 4 96 0 27
2018 PM 61 13 9 0 4 0 13 85 5 23

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 63 11 15 4 0 4 4 80 4 27
2019 PM 67 22 4 7 0 0 0 89 7 27
2018 PM 52 17 17 0 4 0 9 76 5 23
2017 PM 78 4 9 9 0 0 0 82 9 22

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 59 30 7 0 0 4 0 92 0 27
2019 PM 67 15 19 0 0 0 0 81 0 27
2018 PM 52 39 0 9 0 0 0 91 9 23
2017 PM 64 32 5 0 0 0 0 95 0 22

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 26 15 11 4 0 0 70 15 27
2019 PM 56 15 19 7 4 0 0 70 11 27
2018 PM 57 26 9 4 4 0 0 83 9 23
2017 PM 49 24 9 13 4 0 0 73 18 22

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 52 4 4 0 4 0 37 88 6 27
2019 PM 69 8 0 4 0 0 19 95 5 26
2018 PM 65 0 4 0 0 0 30 94 0 23
2017 PM 59 14 4 0 0 0 23 94 0 22

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 26 15 4 4 0 4 77 8 27
2019 PM 81 19 0 0 0 0 0 100 0 27
2018 PM 57 39 4 0 0 0 0 96 0 23
2017 PM 73 27 0 0 0 0 0 100 0 22

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 74 15 7 4 0 0 0 89 4 27
2019 PM 81 15 0 4 0 0 0 96 4 27
2018 PM 61 0 9 13 4 0 13 70 20 23
2017 PM 77 14 0 10 0 0 0 90 10 22

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 42 12 8 0 0 4 80 8 26
2019 PM 59 22 15 4 0 0 0 81 4 27
2018 PM 61 26 9 0 4 0 0 87 4 23
2017 PM 50 28 18 0 4 0 0 78 4 22

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 37 44 4 4 0 0 48 7 27

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 33 37 11 4 0 0 48 15 27
2019 PM 15 44 33 7 0 0 0 59 7 27
2018 PM 4 61 22 9 4 0 0 65 13 23
2017 PM 23 32 27 13 4 0 0 55 18 22

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 11 30 41 7 11 0 0 19 41 27
2019 PM 4 11 44 30 11 0 0 41 15 27
2018 PM 5 14 41 32 9 0 0 41 18 22
2017 PM 9 13 23 28 27 0 0 55 22 22

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 15 33 19 30 4 0 0 48 33 27
2019 PM 0 41 26 30 0 4 0 42 31 27
2018 PM 4 48 17 13 17 0 0 52 30 23
2017 PM 32 40 9 15 4 0 0 72 19 22

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 37 19 15 11 0 0 56 26 27

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 22 15 22 4 0 0 59 26 27

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 30 15 4 4 0 0 78 7 27

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 22 15 30 7 4 0 46 38 27
2019 PM 4 33 37 22 4 0 0 37 26 27
2018 PM 5 41 14 23 14 5 0 48 38 22
2017 PM 23 42 4 22 9 0 0 64 31 22

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 59 7 15 0 0 0 78 15 27

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 48 15 15 4 0 0 67 19 27

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 59 15 4 4 0 0 78 7 27

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 33 48 4 15 0 0 0 81 15 27

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 81 15 4 0 0 0 0 96 0 27

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 48 7 4 0 0 0 89 4 27

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 26 7 19 0 0 0 74 19 27

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 37 44 7 7 4 0 0 81 11 27
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 4 96 27

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 4 96 27
2019 PM 11 89 27
2017 PM 22 78 22

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 42 38 12 0 0 8 0 88 0 26
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 19 67 15 0 78 22 27

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 44 22 7 7 11 0 7 72 20 27
2019 PM 41 26 15 7 7 4 0 69 15 27
2018 PM 39 17 9 13 22 0 0 57 35 23
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