2020 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	23	58	0	14	5	81	19	19
2020	Legal services	19	45	0	33	3	64	36	25
2020	Administration and operations	45	30	14	9	2	75	12	31
2020	Human resources	24	46	0	30	0	70	30	17
2020	Financial management	22	50	28	0	0	72	0	10
2020	Policy	20	31	6	42	0	52	42	17
2020	Other services to the public	10	63	0	27	0	73	27	19
2020	None of the above	38	40	6	15	0	79	15	14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	81	14	5	0	0	0	95	0	19
2020	Legal services	81	7	0	7	4	0	88	12	25
2020	Administration and operations	84	10	0	6	0	0	94	6	30
2020	Human resources	88	6	0	6	0	0	94	6	17
2020	Financial management	71	29	0	0	0	0	100	0	10
2020	Policy	87	6	6	0	0	0	94	0	17
2020	Other services to the public	52	20	10	10	8	0	73	17	19
2020	None of the above	76	0	0	24	0	0	76	24	13
2017	Compliance, inspection and enforcement	55	45	0	0	0	0	100	0	14
2017	Legal services	94	0	0	6	0	0	94	6	14
2017	Administration and operations	65	26	8	0	0	0	92	0	18
2017	Financial management	63	37	0	0	0	0	100	0	10
2017	Other services to the public	49	51	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	78	11	5	0	5	0	89	5	19
2014	Legal services	80	8	0	12	0	0	88	12	25
2014	Administration and operations	72	21	5	3	0	0	92	3	39
2014	Human resources	92	8	0	0	0	0	100	0	13
2014	Other services to the public	78	12	0	0	0	10	100	0	18
2014	None of the above	84	8	8	0	0	0	92	0	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	42	0	16	0	0	5	83	17	19
2020	Legal services	23	53	4	12	7	0	0	76	19	25
2020	Administration and operations	44	36	4	11	6	0	0	79	17	30
2020	Human resources	16	41	18	24	0	0	0	57	24	17
2020	Policy	39	23	25	6	6	0	0	62	13	17
2020	Other services to the public	28	45	17	5	0	0	5	76	5	19
2020	None of the above	31	47	10	13	0	0	0	78	13	14
2019	Compliance, inspection and enforcement	50	20	20	10	0	0	0	70	10	10
2019	Legal services	62	27	6	6	0	0	0	89	6	19
2019	Administration and operations	37	42	0	21	0	0	0	79	21	15
2019	Human resources	68	32	0	0	0	0	0	100	0	13
2019	Financial management	36	48	9	6	0	0	0	84	6	12
2019	Other services to the public	51	34	7	7	0	0	0	86	7	14
2017	Compliance, inspection and enforcement	42	51	0	0	7	0	0	93	7	14
2017	Legal services	63	24	6	7	0	0	0	87	7	14
2017	Administration and operations	40	47	0	4	8	0	0	87	13	18
2017	Financial management	32	51	0	17	0	0	0	83	17	10
2017	Other services to the public	39	55	0	6	0	0	0	94	6	15
2014	Compliance, inspection and enforcement	63	21	5	5	5	0	0	84	11	19
2014	Legal services	55	31	4	4	6	0	0	86	10	25
2014	Administration and operations	53	42	0	5	0	0	0	95	5	39
2014	Human resources	63	37	0	0	0	0	0	100	0	13
2014	Other services to the public	55	22	0	12	6	5	0	82	18	18
2014	None of the above	54	39	0	8	0	0	0	92	8	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	33	51	0	5	12	0	0	84	16	19
2020	Legal services	33	43	9	10	4	0	0	77	15	25
2020	Administration and operations	43	32	16	6	2	0	0	75	9	31
2020	Human resources	47	29	18	0	0	0	6	81	0	17
2020	Financial management	27	31	32	10	0	0	0	58	10	10
2020	Policy	37	19	19	19	0	6	0	60	20	17
2020	Other services to the public	52	28	5	5	5	0	5	84	10	19
2020	None of the above	38	42	10	10	0	0	0	80	10	13
2019	Compliance, inspection and enforcement	0	40	10	40	10	0	0	40	50	10
2019	Legal services	68	22	10	0	0	0	0	90	0	19
2019	Administration and operations	50	37	7	7	0	0	0	87	7	15
2019	Human resources	68	32	0	0	0	0	0	100	0	13
2019	Financial management	0	49	25	16	9	0	0	49	25	12
2019	Other services to the public	44	49	0	7	0	0	0	93	7	14
2018	Compliance, inspection and enforcement	18	36	9	36	0	0	0	55	36	11
2018	Legal services	42	30	11	5	8	0	5	75	14	21
2018	Administration and operations	24	76	0	0	0	0	0	100	0	17
2018	Financial management	33	32	6	29	0	0	0	65	29	15
2017	Compliance, inspection and enforcement	14	28	23	21	14	0	0	42	35	14
2017	Legal services	68	32	0	0	0	0	0	100	0	14
2017	Administration and operations	41	46	8	4	0	0	0	87	4	18
2017	Financial management	23	60	8	8	0	0	0	83	8	10
2017	Other services to the public	51	31	0	18	0	0	0	82	18	15
2014	Compliance, inspection and enforcement	27	41	5	16	11	0	0	68	27	19
2014	Legal services	51	36	8	0	6	0	0	86	6	25
2014	Administration and operations	45	39	8	5	2	0	0	85	8	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	39	39	0	12	6	5	0	82	18	18
2014	None of the above	53	32	15	0	0	0	0	85	0	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	67	23	5	0	5	0	0	91	5	19
2020	Legal services	51	16	16	4	9	3	0	70	14	25
2020	Administration and operations	53	26	16	3	2	0	0	79	6	31
2020	Human resources	46	36	12	6	0	0	0	82	6	17
2020	Financial management	50	18	22	10	0	0	0	68	10	10
2020	Policy	50	19	19	13	0	0	0	69	13	17
2020	Other services to the public	33	45	5	13	0	0	5	82	13	19
2020	None of the above	48	52	0	0	0	0	0	100	0	14
2019	Compliance, inspection and enforcement	40	50	0	10	0	0	0	90	10	10
2019	Legal services	78	11	6	6	0	0	0	89	6	19
2019	Administration and operations	46	40	14	0	0	0	0	86	0	14
2019	Human resources	62	38	0	0	0	0	0	100	0	13
2019	Financial management	41	43	9	6	0	0	0	84	6	12
2019	Other services to the public	37	56	0	7	0	0	0	93	7	14
2017	Compliance, inspection and enforcement	35	37	14	0	14	0	0	72	14	14
2017	Legal services	82	12	6	0	0	0	0	94	0	14
2017	Administration and operations	65	31	4	0	0	0	0	96	0	18
2017	Financial management	40	51	0	8	0	0	0	92	8	10
2017	Other services to the public	57	37	6	0	0	0	0	94	0	15
2014	Compliance, inspection and enforcement	42	53	0	5	0	0	0	95	5	19
2014	Legal services	60	36	0	4	0	0	0	96	4	25
2014	Administration and operations	65	29	0	3	3	0	0	95	5	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	49	28	6	12	0	5	0	82	12	18
2014	None of the above	61	24	0	16	0	0	0	84	16	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	47	37	12	0	5	0	0	84	5	19
2020	Legal services	38	40	4	13	4	0	0	78	18	25
2020	Administration and operations	63	21	6	10	0	0	0	84	10	31
2020	Human resources	70	13	6	6	0	6	0	88	6	17
2020	Financial management	32	46	22	0	0	0	0	78	0	10
2020	Policy	55	34	7	5	0	0	0	89	5	16
2020	Other services to the public	27	50	10	5	8	0	0	78	13	19
2020	None of the above	34	40	17	9	0	0	0	74	9	13
2019	Legal services	52	31	11	0	6	0	0	83	6	19
2019	Administration and operations	72	21	7	0	0	0	0	93	0	15
2019	Human resources	83	17	0	0	0	0	0	100	0	13
2019	Financial management	24	54	8	8	0	0	6	83	9	12
2019	Other services to the public	66	20	7	7	0	0	0	86	7	14
2018	Compliance, inspection and enforcement	64	27	0	9	0	0	0	91	9	11
2018	Legal services	56	5	15	20	0	5	0	63	21	21
2018	Administration and operations	61	28	6	5	0	0	0	89	5	18
2018	Financial management	59	19	7	15	0	0	0	78	15	15
2017	Compliance, inspection and enforcement	56	31	0	7	7	0	0	86	14	14
2017	Legal services	67	27	6	0	0	0	0	94	0	14
2017	Administration and operations	47	28	17	8	0	0	0	75	8	18
2017	Financial management	49	35	8	8	0	0	0	83	8	10
2017	Other services to the public	57	31	0	12	0	0	0	88	12	15
2014	Compliance, inspection and enforcement	68	21	5	0	5	0	0	89	5	19
2014	Legal services	50	24	8	14	4	0	0	74	18	25
2014	Administration and operations	57	30	5	5	3	0	0	87	8	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	6	5	0	88	12	18
2014	None of the above	62	16	15	8	0	0	0	77	8	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	30	5	7	5	84	12	19
2020	Legal services	59	28	4	4	4	87	9	25
2020	Administration and operations	57	30	6	7	0	87	7	31
2020	Human resources	70	18	6	0	6	88	6	17
2020	Financial management	60	29	0	10	0	90	10	10
2020	Policy	75	25	0	0	0	100	0	17
2020	Other services to the public	47	40	13	0	0	87	0	19
2020	None of the above	54	19	18	9	0	73	9	14
2019	Compliance, inspection and enforcement	30	50	0	10	10	80	20	10
2019	Legal services	78	11	6	6	0	89	6	19
2019	Administration and operations	49	43	8	0	0	92	0	15
2019	Human resources	68	32	0	0	0	100	0	13
2019	Financial management	8	59	27	6	0	67	6	12
2019	Other services to the public	44	34	14	7	0	78	7	14
2018	Compliance, inspection and enforcement	27	73	0	0	0	100	0	11
2018	Legal services	48	41	0	6	5	89	11	21
2018	Administration and operations	44	45	6	5	0	89	5	18
2018	Financial management	28	51	0	20	0	80	20	15
2017	Compliance, inspection and enforcement	20	59	14	0	7	80	7	14
2017	Legal services	80	20	0	0	0	100	0	14
2017	Administration and operations	30	39	9	22	0	69	22	18
2017	Financial management	49	51	0	0	0	100	0	10
2017	Other services to the public	56	38	6	0	0	94	0	15
2014	Compliance, inspection and enforcement	62	16	11	10	0	79	10	19
2014	Legal services	75	12	4	6	4	87	10	25
2014	Administration and operations	47	39	9	5	0	86	5	39
2014	Human resources	55	38	8	0	0	92	0	13
2014	Other services to the public	54	40	5	0	0	95	0	18
2014	None of the above	61	31	0	8	0	92	8	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	21	12	7	5	0	0	77	12	19
2020	Legal services	35	29	19	12	4	0	0	65	16	25
2020	Administration and operations	49	38	10	3	0	0	0	87	3	31
2020	Human resources	64	24	6	6	0	0	0	88	6	17
2020	Financial management	26	54	0	21	0	0	0	79	21	10
2020	Policy	59	35	0	0	0	6	0	100	0	17
2020	Other services to the public	27	33	11	16	8	0	5	63	26	18
2020	None of the above	41	37	6	15	0	0	0	79	15	14
2019	Compliance, inspection and enforcement	10	60	20	10	0	0	0	70	10	10
2019	Legal services	62	11	16	11	0	0	0	73	11	19
2019	Administration and operations	35	36	22	0	7	0	0	71	7	15
2019	Human resources	77	15	0	8	0	0	0	92	8	13
2019	Financial management	0	44	32	24	0	0	0	44	24	12
2019	Other services to the public	44	34	7	14	0	0	0	79	14	14
2018	Compliance, inspection and enforcement	27	45	0	18	9	0	0	73	27	11
2018	Legal services	52	23	9	6	9	0	0	75	15	21
2018	Administration and operations	51	22	11	11	5	0	0	73	17	18
2018	Financial management	19	51	15	15	0	0	0	71	15	15
2017	Compliance, inspection and enforcement	20	52	14	0	14	0	0	72	14	14
2017	Legal services	55	39	6	0	0	0	0	94	0	14
2017	Administration and operations	48	35	4	13	0	0	0	82	13	18
2017	Financial management	32	60	0	8	0	0	0	92	8	10
2017	Other services to the public	31	32	12	12	0	0	13	72	14	15
2014	Compliance, inspection and enforcement	41	32	5	11	11	0	0	73	22	19
2014	Legal services	50	34	8	8	0	0	0	84	8	25
2014	Administration and operations	37	30	16	9	8	0	0	67	17	39
2014	Human resources	82	18	0	0	0	0	0	100	0	13
2014	Other services to the public	49	34	5	0	12	0	0	83	12	18
2014	None of the above	62	30	8	0	0	0	0	92	0	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	26	46	5	19	5	0	0	72	23	19
2020	Legal services	20	53	7	12	7	0	0	73	19	25
2020	Administration and operations	48	35	9	7	0	0	0	84	7	31
2020	Human resources	46	24	6	18	0	0	6	75	19	17
2020	Financial management	37	22	21	10	10	0	0	59	21	10
2020	Policy	38	43	19	0	0	0	0	81	0	17
2020	Other services to the public	38	49	5	8	0	0	0	86	8	18
2020	None of the above	41	50	0	9	0	0	0	91	9	14
2019	Compliance, inspection and enforcement	30	30	30	10	0	0	0	60	10	10
2019	Legal services	46	43	6	0	6	0	0	89	6	19
2019	Administration and operations	31	42	14	13	0	0	0	73	13	15
2019	Human resources	70	30	0	0	0	0	0	100	0	13
2019	Financial management	6	78	16	0	0	0	0	84	0	12
2019	Other services to the public	44	21	13	22	0	0	0	66	22	14
2018	Compliance, inspection and enforcement	36	9	36	18	0	0	0	46	18	11
2018	Legal services	39	34	9	13	0	5	0	76	14	21
2018	Administration and operations	33	34	5	27	0	0	0	67	27	18
2018	Financial management	19	59	15	7	0	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	58	14	0	7	0	8	78	7	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	50	28	13	4	5	0	0	77	9	18
2017	Financial management	15	68	8	8	0	0	0	83	8	10
2017	Other services to the public	57	6	12	12	0	0	13	72	14	15

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	63	9	16	5	7	72	12	19
2020	Legal services	57	31	7	4	0	88	4	25
2020	Administration and operations	64	27	7	2	0	91	2	31
2020	Human resources	62	32	0	0	6	94	6	16
2020	Financial management	47	32	0	10	10	79	21	10
2020	Policy	69	31	0	0	0	100	0	17
2020	Other services to the public	70	24	5	0	0	95	0	18
2020	None of the above	69	16	9	6	0	85	6	14
2019	Compliance, inspection and enforcement	40	40	10	0	10	80	10	10
2019	Legal services	78	17	0	0	6	94	6	19
2019	Administration and operations	58	35	7	0	0	93	0	15
2019	Human resources	77	23	0	0	0	100	0	13
2019	Financial management	32	51	17	0	0	83	0	12
2019	Other services to the public	44	41	14	0	0	86	0	14
2018	Compliance, inspection and enforcement	60	40	0	0	0	100	0	10
2018	Legal services	60	29	11	0	0	89	0	20
2018	Administration and operations	54	40	6	0	0	94	0	18
2018	Financial management	36	57	0	7	0	93	7	15
2017	Compliance, inspection and enforcement	28	58	8	7	0	85	7	14
2017	Legal services	94	6	0	0	0	100	0	14
2017	Administration and operations	46	54	0	0	0	100	0	18
2017	Financial management	32	47	13	8	0	78	8	10
2017	Other services to the public	70	18	6	6	0	88	6	15
2014	Compliance, inspection and enforcement	62	27	5	5	0	90	5	19
2014	Legal services	64	24	8	4	0	88	4	25
2014	Administration and operations	52	43	5	0	0	95	0	39
2014	Human resources	48	52	0	0	0	100	0	13
2014	Other services to the public	66	23	11	0	0	89	0	18
2014	None of the above	69	16	8	8	0	84	8	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	26	0	7	12	81	19	19
2020	Legal services	42	25	16	12	4	68	16	25
2020	Administration and operations	48	32	8	9	3	80	13	31
2020	Human resources	58	24	6	12	0	82	12	17
2020	Financial management	47	31	11	0	10	78	10	10
2020	Policy	67	33	0	0	0	100	0	16
2020	Other services to the public	38	27	16	0	19	65	19	18
2020	None of the above	54	13	16	9	9	67	17	14
2019	Compliance, inspection and enforcement	40	40	0	20	0	80	20	10
2019	Legal services	56	11	22	0	11	67	11	19
2019	Administration and operations	49	38	7	0	7	87	7	15
2019	Human resources	77	15	0	8	0	92	8	13
2019	Financial management	8	67	25	0	0	75	0	12
2019	Other services to the public	37	41	14	7	0	78	7	14
2018	Compliance, inspection and enforcement	30	50	20	0	0	80	0	10
2018	Legal services	45	28	11	6	10	73	16	20
2018	Administration and operations	43	29	11	11	5	72	17	18
2018	Financial management	27	53	13	7	0	80	7	15
2017	Compliance, inspection and enforcement	14	52	14	7	14	65	20	14
2017	Legal services	88	6	6	0	0	94	0	14
2017	Administration and operations	38	39	4	10	8	77	18	18
2017	Financial management	32	60	8	0	0	92	0	10
2017	Other services to the public	61	13	13	6	6	74	13	14

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	58	23	0	12	7	0	81	19	19
2020	Legal services	76	15	0	4	4	0	91	9	25
2020	Administration and operations	61	26	6	7	0	0	87	7	31
2020	Human resources	70	18	0	6	6	0	88	12	17
2020	Financial management	68	32	0	0	0	0	100	0	10
2020	Policy	73	20	7	0	0	0	93	0	16
2020	Other services to the public	73	22	0	0	0	5	100	0	18
2020	None of the above	57	19	17	6	0	0	76	6	14
2019	Compliance, inspection and enforcement	60	40	0	0	0	0	100	0	10
2019	Legal services	76	18	0	6	0	0	94	6	18
2019	Administration and operations	70	30	0	0	0	0	100	0	15
2019	Human resources	77	23	0	0	0	0	100	0	13
2019	Financial management	27	49	24	0	0	0	76	0	12
2019	Other services to the public	63	21	15	0	0	0	85	0	13
2018	Compliance, inspection and enforcement	40	60	0	0	0	0	100	0	10
2018	Legal services	70	19	11	0	0	0	89	0	20
2018	Administration and operations	55	39	6	0	0	0	94	0	18
2018	Financial management	46	41	6	7	0	0	87	7	15
2017	Compliance, inspection and enforcement	20	58	21	0	0	0	79	0	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	57	31	13	0	0	0	87	0	18
2017	Financial management	57	43	0	0	0	0	100	0	10
2017	Other services to the public	70	30	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	68	22	5	5	0	0	90	5	19
2014	Legal services	88	8	0	4	0	0	96	4	25
2014	Administration and operations	63	34	3	0	0	0	97	0	39
2014	Human resources	70	23	8	0	0	0	92	0	13
2014	Other services to the public	77	17	5	0	0	0	95	0	18
2014	None of the above	61	31	0	8	0	0	92	8	13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	26	14	0	7	0	0	79	7	19
2020	Legal services	38	30	16	7	7	0	0	69	15	25
2020	Administration and operations	50	37	4	6	4	0	0	87	10	30
2020	Human resources	64	18	6	0	6	6	0	87	6	17
2020	Financial management	58	21	11	10	0	0	0	78	10	10
2020	Policy	58	29	6	0	0	6	0	93	0	17
2020	Other services to the public	43	16	16	19	0	0	5	63	20	18
2020	None of the above	57	6	6	21	9	0	0	64	30	14
2019	Compliance, inspection and enforcement	20	50	10	20	0	0	0	70	20	10
2019	Legal services	59	23	12	6	0	0	0	82	6	18
2019	Administration and operations	44	50	0	0	7	0	0	93	7	15
2019	Human resources	57	43	0	0	0	0	0	100	0	12
2019	Financial management	0	59	17	24	0	0	0	59	24	12
2019	Other services to the public	51	29	6	7	7	0	0	80	14	14
2018	Compliance, inspection and enforcement	20	60	0	20	0	0	0	80	20	10
2018	Legal services	40	30	5	11	9	5	0	74	21	20
2018	Administration and operations	32	45	11	11	0	0	0	77	11	18
2018	Financial management	36	57	0	7	0	0	0	93	7	15
2017	Compliance, inspection and enforcement	16	34	29	8	14	0	0	50	21	14
2017	Legal services	69	25	6	0	0	0	0	94	0	14
2017	Administration and operations	46	26	14	13	0	0	0	72	13	18
2017	Financial management	49	51	0	0	0	0	0	100	0	10
2017	Other services to the public	45	31	0	18	6	0	0	76	24	15
2014	Compliance, inspection and enforcement	25	32	16	16	11	0	0	57	27	19
2014	Legal services	51	29	16	0	4	0	0	80	4	25
2014	Administration and operations	36	41	15	5	3	0	0	77	8	39
2014	Human resources	63	37	0	0	0	0	0	100	0	13
2014	Other services to the public	49	23	11	5	12	0	0	72	16	18
2014	None of the above	54	38	8	0	0	0	0	92	0	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	26	5	9	7	0	0	79	16	19
2020	Legal services	41	29	21	4	4	0	0	70	9	25
2020	Administration and operations	56	27	17	0	0	0	0	83	0	31
2020	Human resources	77	12	6	6	0	0	0	88	6	17
2020	Financial management	47	31	22	0	0	0	0	78	0	10
2020	Policy	69	31	0	0	0	0	0	100	0	17
2020	Other services to the public	43	22	11	11	8	5	0	69	20	18
2020	None of the above	51	19	15	0	9	0	6	75	9	14
2019	Compliance, inspection and enforcement	20	50	20	10	0	0	0	70	10	10
2019	Legal services	62	22	11	0	6	0	0	83	6	19
2019	Administration and operations	49	37	7	8	0	0	0	86	8	15
2019	Human resources	83	17	0	0	0	0	0	100	0	13
2019	Financial management	25	67	8	0	0	0	0	92	0	12
2019	Other services to the public	51	34	14	0	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	30	50	10	10	0	0	0	80	10	10
2018	Legal services	41	34	16	5	4	0	0	75	9	20
2018	Administration and operations	44	50	0	5	0	0	0	95	5	18
2018	Financial management	47	31	15	7	0	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	44	22	7	14	0	0	57	20	14
2017	Legal services	67	33	0	0	0	0	0	100	0	14
2017	Administration and operations	48	35	9	0	8	0	0	82	8	18
2017	Financial management	40	60	0	0	0	0	0	100	0	10
2017	Other services to the public	32	43	6	6	0	0	13	86	7	15
2014	Compliance, inspection and enforcement	36	26	11	16	10	0	0	62	27	19
2014	Legal services	51	27	8	4	10	0	0	78	14	25
2014	Administration and operations	49	23	16	6	5	0	0	72	12	39
2014	Human resources	74	26	0	0	0	0	0	100	0	13
2014	Other services to the public	60	23	5	6	6	0	0	83	12	18
2014	None of the above	62	16	15	8	0	0	0	77	8	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	33	44	12	0	12	0	77	12	19
2020	Legal services	41	47	3	4	4	0	88	9	25
2020	Administration and operations	47	40	7	7	0	0	86	7	31
2020	Human resources	58	30	0	6	0	6	94	6	17
2020	Financial management	32	28	22	18	0	0	60	18	10
2020	Policy	39	36	13	13	0	0	75	13	17
2020	Other services to the public	29	53	0	10	8	0	82	18	18
2020	None of the above	48	21	31	0	0	0	69	0	14
2019	Compliance, inspection and enforcement	40	50	0	0	10	0	90	10	10
2019	Legal services	46	32	17	0	6	0	78	6	19
2019	Administration and operations	36	57	7	0	0	0	93	0	15
2019	Human resources	70	30	0	0	0	0	100	0	13
2019	Financial management	25	43	32	0	0	0	68	0	12
2019	Other services to the public	44	27	22	7	0	0	71	7	14
2018	Compliance, inspection and enforcement	10	50	40	0	0	0	60	0	10
2018	Legal services	46	34	11	5	5	0	79	10	20
2018	Administration and operations	34	50	0	17	0	0	83	17	18
2018	Financial management	34	53	6	7	0	0	87	7	15
2017	Compliance, inspection and enforcement	0	65	14	7	14	0	65	20	14
2017	Legal services	68	25	0	7	0	0	93	7	14
2017	Administration and operations	43	30	23	5	0	0	72	5	18
2017	Financial management	32	68	0	0	0	0	100	0	10
2017	Other services to the public	38	31	6	18	6	0	70	24	15
2014	Compliance, inspection and enforcement	41	32	16	0	11	0	73	11	19
2014	Legal services	59	37	0	4	0	0	96	4	25
2014	Administration and operations	49	41	0	8	3	0	89	11	39
2014	Human resources	93	7	0	0	0	0	100	0	13
2014	Other services to the public	58	24	6	12	0	0	82	12	17
2014	None of the above	54	31	16	0	0	0	84	0	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	26	12	7	5	0	77	12	19
2020	Legal services	51	35	4	9	0	0	87	9	25
2020	Administration and operations	51	32	10	2	3	0	84	6	31
2020	Human resources	82	6	0	6	6	0	88	12	17
2020	Financial management	50	40	0	10	0	0	90	10	10
2020	Policy	81	19	0	0	0	0	100	0	17
2020	Other services to the public	52	38	10	0	0	0	90	0	19
2020	None of the above	54	29	17	0	0	0	83	0	14
2019	Compliance, inspection and enforcement	30	50	10	0	10	0	80	10	10
2019	Legal services	62	33	0	6	0	0	94	6	19
2019	Administration and operations	43	57	0	0	0	0	100	0	15
2019	Human resources	77	23	0	0	0	0	100	0	13
2019	Financial management	8	78	14	0	0	0	86	0	12
2019	Other services to the public	51	34	14	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	40	40	20	0	0	0	80	0	10
2018	Legal services	60	24	10	6	0	0	84	6	20
2018	Administration and operations	33	50	6	11	0	0	83	11	18
2018	Financial management	40	40	13	7	0	0	80	7	15
2017	Compliance, inspection and enforcement	7	66	7	0	14	7	78	15	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	47	41	13	0	0	0	87	0	18
2017	Financial management	40	60	0	0	0	0	100	0	10
2017	Other services to the public	57	30	12	0	0	0	88	0	15
2014	Compliance, inspection and enforcement	73	16	5	0	5	0	90	5	19
2014	Legal services	67	20	4	10	0	0	87	10	25
2014	Administration and operations	59	30	8	3	0	0	90	3	39
2014	Human resources	74	18	8	0	0	0	92	0	13
2014	Other services to the public	66	23	11	0	0	0	89	0	18
2014	None of the above	62	31	0	8	0	0	92	8	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	30	23	5	5	0	0	67	9	19
2020	Legal services	22	14	33	22	9	0	0	36	31	25
2020	Administration and operations	37	32	22	2	6	0	0	70	8	31
2020	Human resources	18	47	18	6	6	0	4	68	13	17
2020	Financial management	0	42	22	21	15	0	0	42	36	10
2020	Policy	17	41	13	19	11	0	0	58	29	17
2020	Other services to the public	5	10	25	23	30	0	8	16	57	19
2020	None of the above	16	64	14	7	0	0	0	80	7	13
2019	Compliance, inspection and enforcement	30	30	10	10	20	0	0	60	30	10
2019	Legal services	20	24	27	11	17	0	0	45	28	19
2019	Administration and operations	43	34	13	5	5	0	0	77	10	15
2019	Human resources	64	15	21	0	0	0	0	79	0	13
2019	Financial management	25	19	33	16	6	0	0	44	22	12
2019	Other services to the public	36	43	7	7	7	0	0	79	14	14
2018	Compliance, inspection and enforcement	27	27	18	27	0	0	0	55	27	11
2018	Legal services	28	28	11	11	19	5	0	58	31	21
2018	Administration and operations	50	27	11	0	5	0	6	82	6	18
2018	Financial management	46	34	14	7	0	0	0	79	7	15
2017	Compliance, inspection and enforcement	21	42	7	16	7	7	0	68	25	14
2017	Legal services	20	40	19	14	7	0	0	60	21	14
2017	Administration and operations	29	66	5	0	0	0	0	95	0	18
2017	Financial management	24	68	8	0	0	0	0	92	0	10
2017	Other services to the public	12	32	19	6	18	0	13	51	28	15
2014	Compliance, inspection and enforcement	42	27	11	10	10	0	0	69	20	19
2014	Legal services	33	24	27	12	4	0	0	57	16	25
2014	Administration and operations	43	31	18	8	0	0	0	74	8	39
2014	Human resources	55	30	15	0	0	0	0	85	0	13
2014	Other services to the public	56	21	6	0	12	5	0	82	12	18
2014	None of the above	16	62	15	0	8	0	0	77	8	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	7	16	28	32	16	0	0	49	23	19
2020	Legal services	3	7	42	28	7	4	7	40	12	25
2020	Administration and operations	3	23	26	44	3	0	0	48	26	31
2020	Human resources	12	30	34	24	0	0	0	24	41	17
2020	Financial management	0	10	60	19	10	0	0	29	10	10
2020	Policy	4	25	25	17	23	6	0	42	31	17
2020	Other services to the public	15	13	15	43	15	0	0	57	27	19
2020	None of the above	0	15	35	29	21	0	0	50	15	14
2019	Compliance, inspection and enforcement	10	60	0	30	0	0	0	30	70	10
2019	Legal services	11	10	38	28	12	0	0	40	22	19
2019	Administration and operations	0	8	43	42	8	0	0	49	8	15
2019	Human resources	15	30	22	15	17	0	0	32	46	13
2019	Financial management	0	9	56	25	9	0	0	35	9	12
2019	Other services to the public	0	27	43	14	16	0	0	30	27	14
2018	Compliance, inspection and enforcement	18	18	27	27	9	0	0	36	36	11
2018	Legal services	11	14	32	9	29	5	0	41	26	21
2018	Administration and operations	10	28	22	17	23	0	0	40	38	18
2018	Financial management	14	35	6	31	15	0	0	46	49	15
2017	Compliance, inspection and enforcement	7	15	71	7	0	0	0	7	22	14
2017	Legal services	0	25	22	31	22	0	0	53	25	14
2017	Administration and operations	5	32	42	5	16	0	0	21	37	18
2017	Financial management	8	25	17	22	0	15	13	30	46	10
2017	Other services to the public	18	45	18	19	0	0	0	19	63	15
2014	Compliance, inspection and enforcement	6	12	56	6	21	0	0	27	17	18
2014	Legal services	4	25	36	23	12	0	0	34	29	25
2014	Administration and operations	0	10	36	29	21	2	2	53	10	39
2014	Human resources	0	33	23	44	0	0	0	44	33	13
2014	Other services to the public	0	23	12	38	27	0	0	66	23	18
2014	None of the above	0	15	62	8	15	0	0	23	15	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	0	21	21	30	23	5	0	56	22	19
2020	Legal services	4	15	31	28	14	0	7	46	21	25
2020	Administration and operations	3	13	14	30	36	0	3	68	17	31
2020	Human resources	0	18	42	17	24	0	0	40	18	17
2020	Financial management	10	10	18	51	10	0	0	61	21	10
2020	Policy	0	29	6	31	27	6	0	62	31	17
2020	Other services to the public	8	15	15	30	27	0	5	60	24	19
2020	None of the above	0	15	13	19	37	6	10	67	18	14
2019	Compliance, inspection and enforcement	0	20	40	30	10	0	0	40	20	10
2019	Legal services	18	16	18	24	25	0	0	48	34	18
2019	Administration and operations	0	8	39	24	29	0	0	53	8	15
2019	Human resources	0	0	15	46	39	0	0	85	0	13
2019	Financial management	0	16	24	44	16	0	0	60	16	12
2019	Other services to the public	0	27	21	29	23	0	0	51	27	14
2018	Compliance, inspection and enforcement	0	36	18	36	9	0	0	46	36	11
2018	Legal services	5	15	38	14	23	5	0	39	21	21
2018	Administration and operations	5	39	16	11	23	0	6	36	47	18
2018	Financial management	7	14	29	12	31	7	0	46	23	15
2017	Compliance, inspection and enforcement	7	14	55	9	15	0	0	24	21	14
2017	Legal services	0	0	33	36	31	0	0	67	0	14
2017	Administration and operations	8	14	23	19	23	5	7	49	26	18
2017	Financial management	8	0	25	37	30	0	0	67	8	10
2017	Other services to the public	12	24	12	25	26	0	0	51	37	15
2014	Compliance, inspection and enforcement	0	6	34	39	21	0	0	60	6	18
2014	Legal services	0	20	31	33	12	0	4	46	21	25
2014	Administration and operations	2	2	8	33	44	2	8	86	5	39
2014	Human resources	11	0	8	44	30	0	8	80	12	13
2014	Other services to the public	6	11	17	16	49	0	0	66	17	18
2014	None of the above	8	8	39	31	15	0	0	45	16	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	0	5	47	16	28	5	0	46	5	19
2020	Legal services	0	9	30	37	7	3	15	53	10	25
2020	Administration and operations	9	8	29	19	30	0	3	51	18	31
2020	Human resources	0	12	36	36	10	6	0	50	12	17
2020	Financial management	0	11	42	18	18	10	0	40	13	10
2020	Policy	0	13	20	31	29	7	0	65	14	16
2020	Other services to the public	22	5	28	15	30	0	0	45	27	19
2020	None of the above	0	6	15	25	38	15	0	75	7	14
2019	Compliance, inspection and enforcement	20	0	60	10	0	10	0	11	22	10
2019	Legal services	0	12	28	30	25	6	0	58	13	18
2019	Administration and operations	14	7	19	34	26	0	0	60	21	15
2019	Human resources	0	15	8	47	22	8	0	75	16	13
2019	Financial management	0	17	40	36	7	0	0	43	17	11
2019	Other services to the public	0	27	37	21	14	0	0	36	27	14
2018	Compliance, inspection and enforcement	0	18	54	18	9	0	0	27	18	11
2018	Legal services	8	5	27	25	30	5	0	58	14	21
2018	Administration and operations	0	5	62	16	17	0	0	33	5	18
2018	Financial management	0	7	39	21	25	7	0	50	8	15
2017	Compliance, inspection and enforcement	14	7	42	30	8	0	0	38	20	14
2017	Legal services	0	6	34	43	17	0	0	60	6	14
2017	Administration and operations	5	15	41	23	16	0	0	39	20	18
2017	Financial management	0	8	32	38	8	0	13	54	9	10
2017	Other services to the public	0	37	26	24	6	6	0	32	39	15
2014	Compliance, inspection and enforcement	16	32	20	26	5	0	0	32	48	19
2014	Legal services	4	8	40	29	15	0	4	46	13	25
2014	Administration and operations	5	12	28	27	28	0	0	55	17	39
2014	Human resources	0	15	29	25	23	0	8	52	16	13
2014	Other services to the public	12	11	11	22	45	0	0	67	23	18
2014	None of the above	0	16	16	38	30	0	0	68	16	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	0	16	40	23	21	0	0	44	16	19
2020	Legal services	0	9	43	27	14	0	7	44	10	25
2020	Administration and operations	3	0	15	45	37	0	0	82	3	31
2020	Human resources	6	12	24	41	17	0	0	58	18	17
2020	Financial management	0	0	42	58	0	0	0	58	0	10
2020	Policy	0	4	38	29	17	13	0	52	5	17
2020	Other services to the public	22	5	20	33	20	0	0	52	27	19
2020	None of the above	0	6	9	53	26	6	0	84	7	14
2019	Compliance, inspection and enforcement	0	10	20	20	50	0	0	70	10	10
2019	Legal services	0	11	27	48	14	0	0	62	11	19
2019	Administration and operations	0	0	0	63	37	0	0	100	0	15
2019	Human resources	0	8	15	45	32	0	0	77	8	13
2019	Financial management	0	0	51	33	16	0	0	49	0	12
2019	Other services to the public	6	7	21	30	36	0	0	66	13	14
2018	Compliance, inspection and enforcement	0	9	18	55	18	0	0	73	9	11
2018	Legal services	0	9	34	11	42	5	0	55	10	21
2018	Administration and operations	0	5	16	44	29	6	0	78	6	18
2018	Financial management	0	7	27	28	31	7	0	63	8	15
2017	Compliance, inspection and enforcement	7	0	38	28	20	0	7	52	7	14
2017	Legal services	0	0	53	23	23	0	0	47	0	14
2017	Administration and operations	0	0	32	44	23	0	0	68	0	18
2017	Financial management	0	0	25	22	54	0	0	75	0	10
2017	Other services to the public	0	24	13	12	30	0	20	54	31	15
2014	Compliance, inspection and enforcement	0	5	25	54	15	0	0	69	5	19
2014	Legal services	0	12	11	41	36	0	0	77	12	25
2014	Administration and operations	0	6	30	35	24	0	5	62	6	38
2014	Human resources	0	8	30	40	22	0	0	62	8	13
2014	Other services to the public	0	17	17	37	28	0	0	66	17	18
2014	None of the above	0	8	31	46	15	0	0	61	8	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	7	19	23	14	19	12	7	40	32	19
2020	Legal services	21	24	25	16	7	0	7	25	48	25
2020	Administration and operations	8	10	32	21	29	0	0	50	18	31
2020	Human resources	0	24	6	40	18	6	6	66	27	17
2020	Financial management	21	40	22	8	0	10	0	9	67	10
2020	Policy	17	19	25	12	21	6	0	35	38	17
2020	Other services to the public	17	35	20	5	22	0	0	27	53	19
2020	None of the above	6	28	0	35	16	6	9	60	40	14
2019	Compliance, inspection and enforcement	30	0	20	20	20	10	0	44	33	10
2019	Legal services	28	6	36	15	9	6	0	26	36	19
2019	Administration and operations	0	25	35	26	14	0	0	40	25	15
2019	Human resources	8	15	21	23	24	0	9	52	25	13
2019	Financial management	16	22	25	36	0	0	0	36	38	12
2019	Other services to the public	13	23	43	7	14	0	0	21	36	14
2018	Compliance, inspection and enforcement	18	27	27	27	0	0	0	27	45	11
2018	Legal services	21	15	16	15	28	5	0	46	37	20
2018	Administration and operations	0	43	29	0	22	0	6	23	46	18
2018	Financial management	15	21	22	29	13	0	0	43	36	15
2017	Compliance, inspection and enforcement	30	21	20	14	15	0	0	29	51	14
2017	Legal services	21	0	33	29	17	0	0	46	21	14
2017	Administration and operations	0	41	17	0	33	8	0	36	45	18
2017	Financial management	0	25	30	0	32	0	13	37	29	10
2017	Other services to the public	30	39	13	6	12	0	0	18	69	15
2014	Compliance, inspection and enforcement	5	22	33	30	10	0	0	40	27	19
2014	Legal services	16	29	12	23	16	0	4	40	47	25
2014	Administration and operations	2	16	29	21	27	0	5	50	19	39
2014	Human resources	0	15	30	55	0	0	0	55	15	13
2014	Other services to the public	12	23	21	11	34	0	0	45	34	18
2014	None of the above	8	39	31	0	15	7	0	16	51	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	9	16	5	37	28	5	0	68	27	19
2020	Legal services	9	19	30	13	14	7	7	32	33	25
2020	Administration and operations	4	21	17	34	18	3	4	56	26	29
2020	Human resources	0	18	18	35	18	0	12	60	20	17
2020	Financial management	10	29	40	10	0	10	0	12	44	10
2020	Policy	0	16	31	13	15	6	19	36	22	17
2020	Other services to the public	17	30	20	0	27	0	5	29	50	19
2020	None of the above	0	15	19	34	22	0	10	62	17	14
2019	Compliance, inspection and enforcement	10	10	30	30	20	0	0	50	20	10
2019	Legal services	22	16	22	26	14	0	0	40	38	19
2019	Administration and operations	0	0	48	24	28	0	0	52	0	15
2019	Human resources	0	0	15	38	38	9	0	83	0	13
2019	Financial management	0	0	65	25	9	0	0	35	0	12
2019	Other services to the public	0	27	22	14	37	0	0	51	27	14
2018	Compliance, inspection and enforcement	0	18	46	27	9	0	0	36	18	11
2018	Legal services	0	5	36	34	21	5	0	58	5	21
2018	Administration and operations	5	23	16	23	22	5	6	51	31	18
2018	Financial management	0	7	21	34	31	7	0	70	8	15
2017	Compliance, inspection and enforcement	14	7	45	14	14	8	0	29	22	14
2017	Legal services	0	0	18	42	29	0	10	80	0	14
2017	Administration and operations	13	12	48	10	16	0	0	26	26	18
2017	Financial management	0	0	17	38	17	15	13	77	0	10
2017	Other services to the public	7	26	28	7	33	0	0	40	33	14
2014	Compliance, inspection and enforcement	0	0	27	37	25	10	0	70	0	19
2014	Legal services	8	10	15	27	36	0	4	66	18	25
2014	Administration and operations	0	10	15	29	39	5	2	73	10	39
2014	Human resources	0	0	8	62	23	0	8	92	0	13
2014	Other services to the public	0	11	17	33	39	0	0	71	11	18
2014	None of the above	0	16	8	46	23	0	8	74	17	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	0	16	32	28	23	0	0	51	16	19
2020	Legal services	0	7	32	34	11	3	12	53	9	25
2020	Administration and operations	0	9	51	16	20	0	3	37	10	31
2020	Human resources	0	6	25	49	13	7	0	66	7	16
2020	Financial management	0	10	22	58	10	0	0	68	10	10
2020	Policy	0	0	25	36	27	6	6	72	0	17
2020	Other services to the public	13	10	25	33	20	0	0	52	22	19
2020	None of the above	9	13	19	13	22	25	0	46	28	14
2019	Compliance, inspection and enforcement	10	30	20	20	20	0	0	40	40	10
2019	Legal services	6	6	16	44	23	6	0	71	12	19
2019	Administration and operations	7	5	43	37	0	8	0	41	13	15
2019	Human resources	0	15	0	47	30	8	0	84	16	13
2019	Financial management	0	16	41	17	25	0	0	43	16	12
2019	Other services to the public	7	13	50	16	14	0	0	30	20	14
2018	Compliance, inspection and enforcement	0	36	45	9	9	0	0	18	36	11
2018	Legal services	0	22	23	21	29	5	0	52	23	21
2018	Administration and operations	5	11	54	6	17	0	6	25	18	18
2018	Financial management	0	15	28	25	25	7	0	54	16	15
2017	Compliance, inspection and enforcement	14	22	30	28	7	0	0	35	35	14
2017	Legal services	0	7	32	26	35	0	0	60	7	14
2017	Administration and operations	5	28	35	9	23	0	0	33	32	18
2017	Financial management	0	0	25	38	24	0	13	71	0	10
2017	Other services to the public	6	31	32	18	12	0	0	30	38	15
2014	Compliance, inspection and enforcement	5	16	48	31	0	0	0	31	21	19
2014	Legal services	8	14	8	30	36	0	4	69	23	25
2014	Administration and operations	10	5	30	34	21	0	0	55	15	39
2014	Human resources	0	0	44	22	33	0	0	56	0	13
2014	Other services to the public	6	11	44	16	22	0	0	39	17	18
2014	None of the above	0	8	23	46	15	0	8	66	9	13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	10	41	39	10	0	0	10	51	18
2020	Legal services	36	28	33	3	0	0	3	64	25
2020	Administration and operations	10	17	41	21	7	3	29	28	31
2020	Human resources	12	36	46	0	6	0	6	48	17
2020	Financial management	0	27	31	32	10	0	42	27	10
2020	Policy	19	31	23	27	0	0	27	50	17
2020	Other services to the public	27	48	20	0	5	0	5	75	19
2020	None of the above	13	37	37	13	0	0	13	50	14
2019	Compliance, inspection and enforcement	0	40	50	0	10	0	10	40	10
2019	Legal services	11	11	35	27	15	0	42	22	19
2019	Administration and operations	13	40	17	8	22	0	30	53	15
2019	Human resources	0	8	36	30	26	0	56	8	13
2019	Financial management	0	24	35	25	16	0	41	24	12
2019	Other services to the public	27	29	30	0	14	0	14	56	14

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	30	21	14	0	5	23	7	74	7	19
2020	Legal services	30	27	20	7	9	3	3	61	17	25
2020	Administration and operations	42	22	17	10	2	0	7	68	14	31
2020	Human resources	59	18	6	6	0	6	6	86	7	17
2020	Financial management	10	58	22	10	0	0	0	68	10	10
2020	Policy	39	23	19	6	0	13	0	71	7	17
2020	Other services to the public	32	35	5	0	8	5	15	84	9	19
2020	None of the above	41	6	28	9	0	16	0	57	10	14
2019	Compliance, inspection and enforcement	20	40	10	20	10	0	0	60	30	10
2019	Legal services	34	16	11	27	6	0	6	53	35	19
2019	Administration and operations	44	35	8	13	0	0	0	79	13	15
2019	Human resources	70	8	0	0	0	15	8	100	0	13
2019	Financial management	8	59	25	8	0	0	0	67	8	12
2019	Other services to the public	44	41	7	7	0	0	0	86	7	14
2018	Compliance, inspection and enforcement	9	36	18	18	9	9	0	50	30	11
2018	Legal services	25	22	14	15	14	10	0	52	32	21
2018	Administration and operations	23	28	27	5	11	0	6	54	18	18
2018	Financial management	19	18	15	28	0	20	0	47	35	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	0	33	44	14
2017	Legal services	41	27	12	7	6	7	0	73	15	14
2017	Administration and operations	30	43	13	5	0	10	0	80	5	18
2017	Financial management	23	38	30	8	0	0	0	62	8	10
2017	Other services to the public	37	19	14	6	6	18	0	68	15	15
2014	Compliance, inspection and enforcement	10	52	16	11	5	5	0	66	17	19
2014	Legal services	47	24	8	8	10	0	4	73	18	25
2014	Administration and operations	37	28	19	5	5	5	0	69	11	39
2014	Human resources	85	15	0	0	0	0	0	100	0	13
2014	Other services to the public	49	17	0	12	6	5	12	79	21	18
2014	None of the above	23	30	16	0	23	0	8	58	25	13

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	66	10	5	15	5	0	0	76	19	18
2020	Legal services	42	34	9	10	4	0	0	76	15	25
2020	Administration and operations	55	23	9	13	0	0	0	78	13	31
2020	Human resources	70	18	0	6	0	6	0	94	6	17
2020	Financial management	68	22	0	10	0	0	0	90	10	10
2020	Policy	56	31	6	6	0	0	0	87	6	17
2020	Other services to the public	58	20	10	0	8	0	5	82	8	19
2020	None of the above	51	30	13	6	0	0	0	81	6	14
2019	Compliance, inspection and enforcement	30	50	0	10	10	0	0	80	20	10
2019	Legal services	50	34	5	6	6	0	0	84	11	19
2019	Administration and operations	61	33	7	0	0	0	0	93	0	15
2019	Human resources	85	15	0	0	0	0	0	100	0	13
2019	Financial management	27	57	0	16	0	0	0	84	16	12
2019	Other services to the public	59	34	7	0	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	10	40	20	30	0	0	0	50	30	10
2018	Legal services	48	19	15	13	0	5	0	70	14	21
2018	Administration and operations	50	23	17	11	0	0	0	72	11	18
2018	Financial management	53	32	15	0	0	0	0	85	0	15
2017	Compliance, inspection and enforcement	15	44	21	7	14	0	0	59	20	14
2017	Legal services	47	28	25	0	0	0	0	75	0	14
2017	Administration and operations	47	36	4	0	8	5	0	87	9	18
2017	Financial management	75	25	0	0	0	0	0	100	0	10
2017	Other services to the public	57	30	6	6	0	0	0	88	6	15
2014	Compliance, inspection and enforcement	41	22	5	16	10	5	0	66	28	19
2014	Legal services	54	32	4	4	6	0	0	86	10	25
2014	Administration and operations	49	35	5	8	3	0	0	84	11	39
2014	Human resources	100	0	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	0	0	6	5	0	94	6	18
2014	None of the above	54	31	0	16	0	0	0	84	16	13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	42	0	5	0	0	95	5	19
2020	Legal services	57	31	5	5	3	0	88	8	24
2020	Administration and operations	68	23	7	2	0	0	91	2	31
2020	Human resources	70	30	0	0	0	0	100	0	17
2020	Financial management	90	10	0	0	0	0	100	0	10
2020	Policy	80	20	0	0	0	0	100	0	16
2020	Other services to the public	78	15	8	0	0	0	92	0	19
2020	None of the above	85	15	0	0	0	0	100	0	14
2019	Compliance, inspection and enforcement	50	40	0	0	10	0	90	10	10
2019	Legal services	48	41	6	5	0	0	89	5	18
2019	Administration and operations	64	22	14	0	0	0	86	0	14
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	68	24	0	8	0	0	92	8	12
2019	Other services to the public	44	49	0	7	0	0	93	7	14
2018	Compliance, inspection and enforcement	36	45	18	0	0	0	82	0	11
2018	Legal services	44	28	14	5	5	5	75	10	21
2018	Administration and operations	66	17	6	11	0	0	83	11	18
2018	Financial management	71	22	7	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	66	20	14
2017	Legal services	62	38	0	0	0	0	100	0	14
2017	Administration and operations	55	32	5	8	0	0	87	8	18
2017	Financial management	67	25	8	0	0	0	92	0	10
2017	Other services to the public	59	32	8	0	0	0	92	0	14
2014	Compliance, inspection and enforcement	36	59	5	0	0	0	95	0	19
2014	Legal services	55	31	6	8	0	0	86	8	25
2014	Administration and operations	58	31	5	5	0	0	89	5	39
2014	Human resources	89	11	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	12	5	0	83	17	18
2014	None of the above	54	39	0	8	0	0	92	8	13

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	42	0	5	0	0	0	95	5	19
2020	Legal services	48	40	4	3	4	0	0	88	7	25
2020	Administration and operations	59	26	12	3	0	0	0	85	3	31
2020	Human resources	64	24	6	0	0	6	0	94	0	17
2020	Financial management	50	40	0	10	0	0	0	90	10	10
2020	Policy	87	13	0	0	0	0	0	100	0	17
2020	Other services to the public	58	25	5	0	8	0	5	87	8	19
2020	None of the above	53	31	9	7	0	0	0	84	7	13
2019	Compliance, inspection and enforcement	30	50	10	0	10	0	0	80	10	10
2019	Legal services	56	27	11	6	0	0	0	83	6	19
2019	Administration and operations	78	22	0	0	0	0	0	100	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	24	68	0	8	0	0	0	92	8	12
2019	Other services to the public	44	56	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	0	82	0	11
2018	Legal services	44	28	9	10	5	5	0	75	15	21
2018	Administration and operations	60	23	6	11	0	0	0	83	11	18
2018	Financial management	41	59	0	0	0	0	0	100	0	15

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	28	0	12	0	5	0	88	12	19
2020	Legal services	59	19	4	0	13	0	4	81	14	25
2020	Administration and operations	56	25	2	6	3	3	3	87	10	31
2020	Human resources	82	12	0	0	0	6	0	100	0	17
2020	Financial management	58	32	0	0	0	10	0	100	0	10
2020	Policy	75	25	0	0	0	0	0	100	0	17
2020	Other services to the public	57	20	5	5	13	0	0	78	17	19
2020	None of the above	48	29	6	9	0	9	0	84	10	14

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	26	12	5	0	7	0	83	5	19
2020	Legal services	36	33	24	4	3	0	0	69	7	25
2020	Administration and operations	60	19	14	3	0	0	3	82	4	31
2020	Human resources	70	12	12	6	0	0	0	82	6	17
2020	Financial management	36	42	11	10	0	0	0	78	10	10
2020	Policy	94	6	0	0	0	0	0	100	0	17
2020	Other services to the public	50	25	10	8	0	0	8	81	8	19
2020	None of the above	66	13	21	0	0	0	0	79	0	14
2019	Compliance, inspection and enforcement	50	30	10	10	0	0	0	80	10	10
2019	Legal services	67	22	6	0	0	0	5	94	0	19
2019	Administration and operations	78	14	8	0	0	0	0	92	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	22	43	27	0	0	8	0	71	0	12
2019	Other services to the public	64	20	7	0	0	0	9	92	0	14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	49	35	0	9	7	0	0	84	16	19
2020	Legal services	45	38	0	13	3	0	0	84	16	25
2020	Administration and operations	60	24	10	6	0	0	0	84	6	31
2020	Human resources	58	30	12	0	0	0	0	88	0	17
2020	Financial management	26	64	0	0	10	0	0	90	10	10
2020	Policy	57	31	6	0	0	6	0	93	0	17
2020	Other services to the public	50	30	0	13	0	0	8	86	14	19
2020	None of the above	79	6	15	0	0	0	0	85	0	14
2019	Compliance, inspection and enforcement	50	40	0	10	0	0	0	90	10	10
2019	Legal services	51	27	16	6	0	0	0	78	6	19
2019	Administration and operations	44	48	8	0	0	0	0	92	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	8	76	8	8	0	0	0	84	8	12
2019	Other services to the public	57	27	7	0	0	0	9	92	0	14
2018	Compliance, inspection and enforcement	45	46	9	0	0	0	0	91	0	11
2018	Legal services	43	32	11	0	5	10	0	83	5	21
2018	Administration and operations	50	39	6	0	5	0	0	89	5	18
2018	Financial management	32	49	19	0	0	0	0	81	0	15
2017	Compliance, inspection and enforcement	34	53	0	7	7	0	0	86	14	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	55	18	14	5	8	0	0	72	13	18
2017	Financial management	32	51	8	0	8	0	0	83	8	10
2017	Other services to the public	38	37	0	6	6	0	13	86	14	15
2014	Compliance, inspection and enforcement	63	21	5	0	11	0	0	84	11	19
2014	Legal services	59	16	14	12	0	0	0	74	12	25
2014	Administration and operations	50	20	11	11	5	2	0	72	17	39
2014	Human resources	85	8	7	0	0	0	0	93	0	13
2014	Other services to the public	61	11	11	12	6	0	0	72	17	18
2014	None of the above	47	23	16	8	0	0	7	75	9	13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	19	0	12	5	7	5	82	18	19
2020	Legal services	44	28	13	7	4	3	0	74	12	25
2020	Administration and operations	60	28	6	6	0	0	0	88	6	31
2020	Human resources	64	24	6	6	0	0	0	88	6	17
2020	Financial management	40	29	21	10	0	0	0	69	10	10
2020	Policy	81	6	6	0	0	6	0	93	0	17
2020	Other services to the public	40	25	17	0	0	10	8	79	0	19
2020	None of the above	72	0	13	9	0	6	0	77	9	14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	68	12	9	12	0	0	0	79	12	19
2020	Legal services	42	28	9	7	9	4	0	74	17	25
2020	Administration and operations	60	27	4	9	0	0	0	87	9	31
2020	Human resources	64	18	6	6	6	0	0	82	12	17
2020	Financial management	47	32	0	10	0	10	0	88	12	10
2020	Policy	69	18	13	0	0	0	0	87	0	17
2020	Other services to the public	45	30	13	5	0	0	8	81	5	19
2020	None of the above	79	15	6	0	0	0	0	94	0	14
2019	Compliance, inspection and enforcement	60	40	0	0	0	0	0	100	0	10
2019	Legal services	51	27	16	6	0	0	0	78	6	19
2019	Administration and operations	65	35	0	0	0	0	0	100	0	15
2019	Human resources	84	16	0	0	0	0	0	100	0	12
2019	Financial management	33	32	27	8	0	0	0	65	8	12
2019	Other services to the public	57	20	14	0	0	0	9	84	0	14
2018	Compliance, inspection and enforcement	27	64	9	0	0	0	0	91	0	11
2018	Legal services	57	28	11	0	0	5	0	89	0	21
2018	Administration and operations	34	54	0	12	0	0	0	88	12	18
2018	Financial management	53	35	5	7	0	0	0	88	7	15
2017	Compliance, inspection and enforcement	34	46	14	0	7	0	0	80	7	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	59	13	4	10	0	5	8	84	11	18
2017	Financial management	45	46	0	8	0	0	0	92	8	10
2017	Other services to the public	44	42	7	0	7	0	0	86	7	14
2014	Compliance, inspection and enforcement	58	26	5	5	5	0	0	85	11	19
2014	Legal services	46	38	12	4	0	0	0	84	4	25
2014	Administration and operations	46	32	11	8	0	2	0	80	8	39
2014	Human resources	67	25	7	0	0	0	0	93	0	13
2014	Other services to the public	61	33	6	0	0	0	0	94	0	18
2014	None of the above	54	39	0	0	0	0	7	100	0	13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	42	58	19
2020	Legal services	40	60	25
2020	Administration and operations	47	53	31
2020	Human resources	36	64	17
2020	Financial management	43	57	10
2020	Policy	64	36	17
2020	Other services to the public	67	33	19
2020	None of the above	38	62	14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	60	28	0	0	7	5	100	0	19
2020	Legal services	72	4	13	0	3	7	85	0	25
2020	Administration and operations	66	14	6	7	0	7	86	7	31
2020	Human resources	71	6	12	0	6	6	87	0	17
2020	Financial management	61	10	0	0	18	10	100	0	10
2020	Policy	81	6	0	0	6	6	100	0	17
2020	Other services to the public	70	10	8	0	5	8	91	0	19
2020	None of the above	57	9	10	0	15	10	87	0	14

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	61	16	5	7	5	0	7	83	12	19
2020	Legal services	72	12	13	0	3	0	0	84	3	25
2020	Administration and operations	72	17	7	3	0	0	0	90	3	31
2020	Human resources	64	18	6	12	0	0	0	82	12	17
2020	Financial management	47	42	10	0	0	0	0	90	0	10
2020	Policy	75	25	0	0	0	0	0	100	0	17
2020	Other services to the public	65	15	8	5	0	0	8	86	5	19
2020	None of the above	87	6	6	0	0	0	0	94	0	14
2019	Compliance, inspection and enforcement	40	40	20	0	0	0	0	80	0	10
2019	Legal services	66	17	11	6	0	0	0	83	6	19
2019	Administration and operations	65	29	7	0	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	59	16	17	8	0	0	0	75	8	12
2019	Other services to the public	50	34	7	0	0	0	9	92	0	14
2018	Compliance, inspection and enforcement	55	45	0	0	0	0	0	100	0	11
2018	Legal services	53	28	14	0	0	5	0	85	0	21
2018	Administration and operations	67	16	6	11	0	0	0	83	11	18
2018	Financial management	60	32	7	0	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	58	21	7	0	14	0	0	80	14	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	68	4	23	5	0	0	0	72	5	18
2017	Financial management	53	38	8	0	0	0	0	92	0	10
2017	Other services to the public	47	20	7	7	7	0	14	77	15	14
2014	Compliance, inspection and enforcement	58	31	0	5	5	0	0	89	11	19
2014	Legal services	50	29	12	8	0	0	0	80	8	25
2014	Administration and operations	63	19	11	0	5	2	0	84	6	39
2014	Human resources	93	7	0	0	0	0	0	100	0	13
2014	Other services to the public	61	11	6	6	12	5	0	76	18	18
2014	None of the above	63	23	0	8	0	0	7	91	9	13

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	58	16	0	5	0	21	0	94	6	19
2020	Legal services	53	7	16	4	13	6	0	64	19	25
2020	Administration and operations	48	36	9	3	2	0	0	85	6	31
2020	Human resources	65	6	0	6	0	23	0	92	8	17
2020	Financial management	47	42	10	0	0	0	0	90	0	10
2020	Policy	69	19	6	0	0	6	0	93	0	17
2020	Other services to the public	37	30	13	5	5	5	5	75	11	19
2020	None of the above	57	13	0	15	0	15	0	82	18	14
2019	Compliance, inspection and enforcement	30	40	10	10	10	0	0	70	20	10
2019	Legal services	46	27	22	0	6	0	0	73	6	19
2019	Administration and operations	58	21	0	14	7	0	0	79	21	15
2019	Human resources	39	15	8	23	8	8	0	59	33	13
2019	Financial management	33	57	9	0	0	0	0	91	0	12
2019	Other services to the public	44	14	20	22	0	0	0	59	22	14
2018	Compliance, inspection and enforcement	27	18	45	9	0	0	0	46	9	11
2018	Legal services	53	28	14	5	0	0	0	81	5	21
2018	Administration and operations	55	34	5	0	0	6	0	94	0	18
2018	Financial management	40	31	22	0	0	7	0	76	0	15
2017	Compliance, inspection and enforcement	14	59	14	0	14	0	0	72	14	14
2017	Legal services	61	33	6	0	0	0	0	94	0	14
2017	Administration and operations	39	35	13	9	0	4	0	77	10	18
2017	Financial management	45	38	17	0	0	0	0	83	0	10
2017	Other services to the public	45	18	24	0	0	12	0	72	0	15
2014	Compliance, inspection and enforcement	46	27	16	0	11	0	0	73	11	19
2014	Legal services	43	28	12	4	6	8	0	77	10	25
2014	Administration and operations	53	25	11	3	5	3	0	80	8	39
2014	Human resources	44	40	8	8	0	0	0	85	8	13
2014	Other services to the public	55	22	0	12	11	0	0	77	23	18
2014	None of the above	54	30	0	16	0	0	0	84	16	13

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	28	5	5	0	12	0	90	5	19
2020	Legal services	44	27	13	0	13	3	0	73	14	25
2020	Administration and operations	54	30	9	6	0	0	0	85	6	31
2020	Human resources	59	18	12	0	0	12	0	87	0	17
2020	Financial management	37	41	11	10	0	0	0	78	10	10
2020	Policy	69	19	13	0	0	0	0	87	0	17
2020	Other services to the public	48	20	10	5	13	0	5	71	18	19
2020	None of the above	57	28	6	0	0	9	0	93	0	14
2019	Compliance, inspection and enforcement	10	50	10	30	0	0	0	60	30	10
2019	Legal services	50	17	16	17	0	0	0	67	17	19
2019	Administration and operations	49	38	0	7	7	0	0	87	13	15
2019	Human resources	39	15	8	23	8	8	0	59	33	13
2019	Financial management	25	48	27	0	0	0	0	73	0	12
2019	Other services to the public	25	15	31	21	8	0	0	40	29	13
2018	Compliance, inspection and enforcement	18	46	9	18	9	0	0	64	27	11
2018	Legal services	43	34	14	5	0	5	0	80	5	21
2018	Administration and operations	22	40	11	22	0	0	6	65	23	18
2018	Financial management	35	34	23	0	0	8	0	75	0	14
2017	Compliance, inspection and enforcement	0	59	7	20	14	0	0	59	34	14
2017	Legal services	55	39	6	0	0	0	0	94	0	14
2017	Administration and operations	27	28	23	23	0	0	0	55	23	18
2017	Financial management	32	43	25	0	0	0	0	75	0	10
2017	Other services to the public	26	37	6	19	12	0	0	63	31	15
2014	Compliance, inspection and enforcement	25	48	16	0	11	0	0	73	11	19
2014	Legal services	39	35	16	4	6	0	0	74	10	25
2014	Administration and operations	54	19	16	8	0	2	0	75	8	39
2014	Human resources	48	45	0	8	0	0	0	92	8	13
2014	Other services to the public	49	22	0	23	5	0	0	71	29	18
2014	None of the above	53	31	0	16	0	0	0	84	16	13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	21	49	14	0	0	16	0	83	0	19
2020	Legal services	31	40	13	0	9	7	0	76	10	25
2020	Administration and operations	42	40	7	8	3	0	0	82	11	31
2020	Human resources	52	19	12	6	0	12	0	80	7	17
2020	Financial management	47	21	22	10	0	0	0	68	10	10
2020	Policy	56	25	19	0	0	0	0	81	0	17
2020	Other services to the public	27	30	20	13	5	0	5	61	18	19
2020	None of the above	38	34	0	6	0	21	0	92	8	14
2019	Compliance, inspection and enforcement	10	20	40	20	10	0	0	30	30	10
2019	Legal services	30	43	5	17	0	6	0	77	18	19
2019	Administration and operations	18	50	19	7	7	0	0	68	13	15
2019	Human resources	39	23	23	0	8	8	0	67	8	13
2019	Financial management	16	33	27	16	8	0	0	49	24	12
2019	Other services to the public	16	29	14	34	7	0	0	44	41	14
2018	Compliance, inspection and enforcement	18	18	45	9	9	0	0	36	18	11
2018	Legal services	24	38	20	8	0	9	0	68	9	21
2018	Administration and operations	22	17	28	27	0	6	0	42	29	18
2018	Financial management	25	27	41	0	0	7	0	56	0	15
2017	Compliance, inspection and enforcement	0	44	0	34	14	8	0	48	52	14
2017	Legal services	42	46	0	6	0	6	0	93	7	14
2017	Administration and operations	17	38	4	31	0	10	0	61	34	18
2017	Financial management	32	35	33	0	0	0	0	67	0	10
2017	Other services to the public	0	45	12	31	12	0	0	45	43	15
2014	Compliance, inspection and enforcement	15	52	11	5	11	5	0	71	17	19
2014	Legal services	35	24	22	16	0	4	0	61	17	25
2014	Administration and operations	41	38	16	3	0	2	0	81	3	39
2014	Human resources	15	40	8	23	8	8	0	59	33	13
2014	Other services to the public	44	23	6	22	5	0	0	67	28	18
2014	None of the above	30	46	0	24	0	0	0	76	24	13

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	23	45	5	15	0	12	0	77	17	18
2020	Legal services	24	47	9	9	9	3	0	73	18	25
2020	Administration and operations	48	33	10	6	3	0	0	82	9	30
2020	Human resources	52	19	18	0	0	12	0	80	0	17
2020	Financial management	29	40	10	21	0	0	0	69	21	10
2020	Policy	39	23	31	6	0	0	0	62	6	17
2020	Other services to the public	37	15	20	17	5	0	5	55	24	19
2020	None of the above	44	40	0	6	0	9	0	93	7	14
2019	Compliance, inspection and enforcement	10	30	40	20	0	0	0	40	20	10
2019	Legal services	34	26	17	17	6	0	0	61	22	19
2019	Administration and operations	19	53	14	7	7	0	0	73	13	15
2019	Human resources	39	15	8	15	15	8	0	59	33	13
2019	Financial management	14	27	27	16	16	0	0	41	32	12
2019	Other services to the public	30	14	29	13	14	0	0	44	27	14
2018	Compliance, inspection and enforcement	9	36	27	18	9	0	0	46	27	11
2018	Legal services	13	52	15	15	0	5	0	68	16	21
2018	Administration and operations	28	17	11	37	0	6	0	48	40	18
2018	Financial management	19	26	20	6	22	7	0	48	30	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	0	33	44	14
2017	Legal services	39	48	0	14	0	0	0	86	14	14
2017	Administration and operations	24	44	9	23	0	0	0	68	23	18
2017	Financial management	37	38	8	17	0	0	0	75	17	10
2017	Other services to the public	8	33	19	26	13	0	0	41	39	14
2014	Compliance, inspection and enforcement	30	48	11	0	11	0	0	78	11	19
2014	Legal services	31	31	30	8	0	0	0	62	8	25
2014	Administration and operations	34	42	14	5	0	5	0	80	5	39
2014	Human resources	48	44	8	0	0	0	0	92	0	13
2014	Other services to the public	27	39	6	16	11	0	0	67	28	18
2014	None of the above	46	31	8	8	8	0	0	76	16	13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	19	9	12	0	5	78	12	19
2020	Legal services	54	23	18	4	0	0	78	4	25
2020	Administration and operations	62	30	8	0	0	0	92	0	31
2020	Human resources	76	19	0	0	0	6	100	0	17
2020	Financial management	68	10	22	0	0	0	78	0	10
2020	Policy	64	4	25	0	6	0	69	6	17
2020	Other services to the public	63	15	15	0	8	0	78	8	19
2020	None of the above	72	13	6	0	0	9	93	0	14
2019	Compliance, inspection and enforcement	70	0	10	10	10	0	70	20	10
2019	Legal services	66	17	11	6	0	0	83	6	19
2019	Administration and operations	44	42	14	0	0	0	86	0	15
2019	Human resources	77	15	8	0	0	0	92	0	13
2019	Financial management	32	60	8	0	0	0	92	0	12
2019	Other services to the public	59	34	7	0	0	0	93	0	14

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	42	37	9	0	0	12	90	0	19
2020	Legal services	42	38	12	4	3	0	81	7	25
2020	Administration and operations	52	42	3	2	0	0	94	2	31
2020	Human resources	54	29	12	0	0	6	88	0	17
2020	Financial management	58	31	11	0	0	0	89	0	10
2020	Policy	66	20	13	0	0	0	87	0	16
2020	Other services to the public	32	50	0	13	5	0	83	17	19
2020	None of the above	57	21	21	0	0	0	79	0	14
2019	Compliance, inspection and enforcement	40	30	10	20	0	0	70	20	10
2019	Legal services	46	32	6	17	0	0	78	17	19
2019	Administration and operations	27	60	7	7	0	0	87	7	15
2019	Human resources	54	38	8	0	0	0	92	0	13
2019	Financial management	10	70	19	0	0	0	81	0	11
2019	Other services to the public	30	48	14	0	7	0	78	7	14
2018	Compliance, inspection and enforcement	9	64	18	9	0	0	73	9	11
2018	Legal services	33	42	15	5	0	5	79	5	21
2018	Administration and operations	29	44	22	5	0	0	73	5	18
2018	Financial management	27	46	6	15	7	0	72	22	15
2017	Compliance, inspection and enforcement	16	70	7	0	7	0	86	7	14
2017	Legal services	67	33	0	0	0	0	100	0	14
2017	Administration and operations	29	52	5	13	0	0	82	13	18
2017	Financial management	32	43	25	0	0	0	75	0	10
2017	Other services to the public	25	39	12	12	12	0	63	24	15
2014	Compliance, inspection and enforcement	41	44	16	0	0	0	84	0	19
2014	Legal services	60	32	8	0	0	0	92	0	25
2014	Administration and operations	56	28	16	0	0	0	84	0	39
2014	Human resources	67	33	0	0	0	0	100	0	13
2014	Other services to the public	60	29	0	0	11	0	89	11	18
2014	None of the above	54	39	8	0	0	0	92	0	13

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	23	30	19	5	5	19	0	66	11	19
2020	Legal services	20	33	19	21	0	6	0	57	22	25
2020	Administration and operations	47	23	10	17	0	0	3	72	17	31
2020	Human resources	35	42	6	6	0	6	6	87	7	17
2020	Financial management	29	28	22	21	0	0	0	58	21	10
2020	Policy	31	25	25	6	0	13	0	64	7	17
2020	Other services to the public	18	37	16	18	5	5	0	58	25	18
2020	None of the above	38	15	28	13	0	6	0	57	14	14
2019	Compliance, inspection and enforcement	20	0	20	30	30	0	0	20	60	10
2019	Legal services	34	16	22	22	6	0	0	50	28	19
2019	Administration and operations	21	53	19	7	0	0	0	74	7	15
2019	Human resources	61	23	8	0	0	9	0	92	0	13
2019	Financial management	0	44	24	24	0	8	0	48	26	12
2019	Other services to the public	30	29	13	29	0	0	0	59	29	14

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	30	33	9	9	12	7	0	68	22	19
2020	Legal services	41	25	13	4	12	0	4	69	17	25
2020	Administration and operations	41	40	6	6	3	4	0	84	10	31
2020	Human resources	35	47	6	6	0	6	0	87	7	17
2020	Financial management	22	28	0	19	0	21	10	72	28	10
2020	Policy	50	19	6	19	6	0	0	69	25	17
2020	Other services to the public	47	20	10	5	17	0	0	68	22	19
2020	None of the above	29	25	33	13	0	0	0	54	13	14
2019	Legal services	57	16	11	11	0	5	0	76	12	19
2019	Administration and operations	53	40	7	0	0	0	0	93	0	15
2019	Human resources	62	30	0	0	0	0	8	100	0	13
2019	Financial management	26	55	0	19	0	0	0	81	19	11
2019	Other services to the public	37	48	14	0	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	9	54	9	27	0	0	0	64	27	11
2018	Legal services	53	19	5	6	13	5	0	75	20	21
2018	Administration and operations	40	27	16	17	0	0	0	67	17	18
2018	Financial management	19	41	31	0	0	8	0	66	0	14
2017	Compliance, inspection and enforcement	14	51	21	8	7	0	0	64	15	14
2017	Legal services	66	26	7	0	0	0	0	93	0	14
2017	Administration and operations	45	17	20	18	0	0	0	62	18	18
2017	Financial management	23	38	8	17	0	13	0	71	19	10
2017	Other services to the public	51	43	6	0	0	0	0	94	0	15
2014	Compliance, inspection and enforcement	73	5	5	5	5	5	0	83	11	19
2014	Legal services	59	23	14	4	0	0	0	83	4	25
2014	Administration and operations	57	36	7	0	0	0	0	93	0	39
2014	Human resources	63	30	0	0	0	7	0	100	0	13
2014	Other services to the public	72	16	0	6	5	0	0	89	11	18
2014	None of the above	46	24	23	8	0	0	0	69	8	13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	27	17	12	0	7	0	69	13	18
2020	Legal services	44	42	0	9	5	0	0	86	14	24
2020	Administration and operations	53	30	18	0	0	0	0	82	0	31
2020	Human resources	49	28	12	0	0	12	0	87	0	17
2020	Policy	50	38	0	6	0	6	0	93	7	17
2020	Other services to the public	52	15	20	13	0	0	0	68	13	19
2020	None of the above	53	32	9	0	0	6	0	91	0	14
2019	Compliance, inspection and enforcement	40	40	10	10	0	0	0	80	10	10
2019	Legal services	50	16	22	6	6	0	0	66	11	19
2019	Administration and operations	33	53	7	0	0	8	0	93	0	15
2019	Human resources	70	23	0	0	0	0	8	100	0	13
2019	Financial management	14	60	17	8	0	0	0	75	8	12
2019	Other services to the public	30	56	14	0	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	18	45	27	9	0	0	0	64	9	11
2018	Legal services	38	37	15	5	0	5	0	80	5	21
2018	Administration and operations	30	41	23	6	0	0	0	71	6	17
2018	Financial management	36	35	14	8	0	8	0	77	8	14

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	20	50	7	0	5	10	7	85	6	18
2020	Legal services	29	16	17	5	14	6	14	56	23	24
2020	Administration and operations	39	21	12	13	3	9	3	68	19	31
2020	Human resources	35	23	6	12	0	18	6	77	15	17
2020	Financial management	11	26	10	0	11	31	10	63	19	10
2020	Policy	58	6	6	11	0	19	0	79	13	17
2020	Other services to the public	35	20	10	5	17	0	13	63	26	19
2020	None of the above	22	13	31	6	9	13	6	43	19	14
2019	Compliance, inspection and enforcement	20	10	20	10	30	10	0	33	44	10
2019	Legal services	34	11	10	17	17	10	0	51	38	19
2019	Administration and operations	18	30	13	7	7	26	0	65	18	15
2019	Human resources	45	30	8	0	0	9	8	91	0	13
2019	Financial management	6	43	27	8	0	8	8	58	10	12
2019	Other services to the public	14	50	22	0	0	0	14	75	0	14
2018	Compliance, inspection and enforcement	0	9	64	9	0	18	0	11	11	11
2018	Legal services	24	9	14	15	20	8	10	40	43	21
2018	Administration and operations	23	33	27	6	0	5	5	63	7	18
2018	Financial management	18	34	20	0	0	28	0	72	0	15
2017	Compliance, inspection and enforcement	7	29	16	7	27	14	0	42	39	14
2017	Legal services	39	7	34	14	0	6	0	50	14	14
2017	Administration and operations	21	42	4	14	0	10	9	77	17	18
2017	Financial management	15	22	42	0	0	8	13	47	0	10
2017	Other services to the public	26	18	19	12	0	12	13	59	16	15
2014	Compliance, inspection and enforcement	15	25	22	16	11	10	0	46	30	19
2014	Legal services	31	20	8	22	4	7	8	60	30	25
2014	Administration and operations	34	27	10	13	3	8	5	70	18	39
2014	Human resources	22	52	8	0	0	18	0	91	0	13
2014	Other services to the public	44	11	6	12	17	6	6	61	32	18
2014	None of the above	8	46	0	8	24	8	7	63	37	13

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	23	37	16	9	0	14	0	70	11	19
2020	Legal services	22	34	12	24	5	0	3	57	30	24
2020	Administration and operations	42	30	9	15	3	0	0	72	19	31
2020	Human resources	30	40	23	0	0	6	0	75	0	17
2020	Financial management	10	47	0	32	0	10	0	64	36	10
2020	Policy	46	23	6	6	0	19	0	85	8	17
2020	Other services to the public	32	20	15	13	10	5	5	58	25	19
2020	None of the above	45	19	21	6	9	0	0	64	15	14
2019	Compliance, inspection and enforcement	10	30	10	40	10	0	0	40	50	10
2019	Legal services	46	11	10	11	17	5	0	60	29	19
2019	Administration and operations	19	47	14	20	0	0	0	66	20	15
2019	Human resources	45	39	8	8	0	0	0	85	8	13
2019	Financial management	0	51	24	8	17	0	0	51	25	12
2019	Other services to the public	16	27	36	14	7	0	0	43	22	14
2018	Compliance, inspection and enforcement	9	27	27	27	0	9	0	40	30	11
2018	Legal services	39	23	15	4	11	8	0	68	16	21
2018	Administration and operations	11	28	28	17	11	0	6	41	29	18
2018	Financial management	19	38	7	28	0	7	0	62	30	15
2017	Compliance, inspection and enforcement	7	37	30	7	20	0	0	43	27	14
2017	Legal services	27	53	20	0	0	0	0	80	0	14
2017	Administration and operations	33	35	13	5	8	5	0	72	14	18
2017	Financial management	23	51	0	25	0	0	0	75	25	10
2017	Other services to the public	41	26	13	13	6	0	0	68	19	14
2014	Compliance, inspection and enforcement	14	54	11	5	11	5	0	71	17	19
2014	Legal services	31	44	8	8	6	4	0	78	14	25
2014	Administration and operations	38	30	11	8	8	2	2	72	17	39
2014	Human resources	75	18	0	8	0	0	0	92	8	13
2014	Other services to the public	50	21	12	6	6	5	0	76	12	18
2014	None of the above	31	38	15	8	0	8	0	75	8	13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	37	9	5	0	0	12	84	5	19
2020	Legal services	9	33	18	23	13	0	3	44	38	25
2020	Administration and operations	29	27	16	21	7	0	0	56	27	31
2020	Human resources	47	18	23	6	0	0	6	69	6	17
2020	Financial management	10	29	0	29	10	10	10	50	50	10
2020	Policy	50	31	0	6	0	13	0	93	7	17
2020	Other services to the public	15	5	25	20	17	5	13	24	45	19
2020	None of the above	32	25	21	6	9	6	0	61	16	14
2019	Compliance, inspection and enforcement	20	20	0	30	30	0	0	40	60	10
2019	Legal services	20	6	17	22	22	5	9	29	51	19
2019	Administration and operations	12	35	27	12	14	0	0	47	26	15
2019	Human resources	59	16	0	16	8	0	0	75	25	12
2019	Financial management	0	17	17	40	16	0	9	19	61	12
2019	Other services to the public	21	7	20	29	7	0	16	34	43	14
2018	Compliance, inspection and enforcement	9	27	27	18	18	0	0	36	36	11
2018	Legal services	29	5	14	33	15	5	0	35	50	21
2018	Administration and operations	0	25	13	30	17	5	11	29	55	17
2018	Financial management	6	6	53	29	0	6	0	12	31	15
2017	Compliance, inspection and enforcement	8	23	27	7	27	8	0	34	37	14
2017	Legal services	7	31	32	13	6	0	10	42	22	14
2017	Administration and operations	0	40	19	13	13	5	10	47	30	18
2017	Financial management	23	38	13	17	8	0	0	62	25	10
2017	Other services to the public	8	37	18	18	6	0	13	51	28	15
2014	Compliance, inspection and enforcement	5	26	16	25	27	0	0	31	53	19
2014	Legal services	19	28	16	16	18	4	0	48	35	25
2014	Administration and operations	26	15	22	18	15	5	0	42	35	39
2014	Human resources	26	45	0	8	15	0	7	76	24	13
2014	Other services to the public	12	22	6	33	22	5	0	36	58	18
2014	None of the above	15	32	8	8	31	0	7	50	42	13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	5	23	5	0	7	5	68	5	19
2020	Legal services	24	19	40	9	0	3	4	47	10	25
2020	Administration and operations	65	12	10	3	3	0	6	82	7	31
2020	Human resources	52	12	6	19	0	0	12	72	21	17
2020	Financial management	37	32	10	10	0	10	0	77	12	10
2020	Policy	29	25	21	19	0	0	6	58	20	17
2020	Other services to the public	43	15	17	10	10	0	5	61	21	19
2020	None of the above	50	34	10	0	0	6	0	90	0	14
2019	Compliance, inspection and enforcement	70	10	20	0	0	0	0	80	0	10
2019	Legal services	49	22	11	11	0	0	6	76	12	19
2019	Administration and operations	60	40	0	0	0	0	0	100	0	15
2019	Human resources	67	17	0	0	0	0	17	100	0	13
2019	Financial management	59	8	25	8	0	0	0	67	8	12
2019	Other services to the public	50	36	0	7	7	0	0	86	14	14

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	61	18	14	0	0	7	0	85	0	19
2020	Legal services	34	41	4	3	4	4	9	87	9	25
2020	Administration and operations	58	14	19	10	0	0	0	71	10	31
2020	Human resources	52	18	18	0	0	6	6	79	0	17
2020	Financial management	37	0	42	10	0	10	0	41	12	10
2020	Policy	40	20	26	0	0	0	13	70	0	16
2020	Other services to the public	50	15	17	5	0	0	13	74	6	19
2020	None of the above	63	13	0	0	9	10	6	90	10	14
2019	Compliance, inspection and enforcement	50	20	10	20	0	0	0	70	20	10
2019	Legal services	52	26	11	0	0	5	6	87	0	19
2019	Administration and operations	78	14	0	8	0	0	0	92	8	15
2019	Human resources	76	8	0	0	0	0	17	100	0	13
2019	Financial management	34	21	19	26	0	0	0	55	26	11
2019	Other services to the public	43	29	7	14	0	7	0	77	15	14

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	79	9	5	7	0	0	0	88	7	19
2020	Legal services	72	7	9	3	9	0	0	80	12	25
2020	Administration and operations	81	3	7	0	6	0	3	87	6	31
2020	Human resources	88	0	0	0	0	6	6	100	0	17
2020	Financial management	90	10	0	0	0	0	0	100	0	10
2020	Policy	87	0	7	0	0	0	7	93	0	16
2020	Other services to the public	73	10	8	5	0	0	5	87	5	19
2020	None of the above	79	6	0	0	0	15	0	100	0	14
2019	Compliance, inspection and enforcement	60	20	0	10	0	0	10	89	11	10
2019	Legal services	59	16	9	0	6	5	6	83	6	19
2019	Administration and operations	86	14	0	0	0	0	0	100	0	15
2019	Human resources	83	0	0	0	0	0	17	100	0	13
2019	Financial management	92	0	0	0	0	8	0	100	0	12
2019	Other services to the public	93	0	0	0	0	7	0	100	0	14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	77	19	5	0	0	0	0	95	0	19
2020	Legal services	67	27	3	0	0	0	3	97	0	25
2020	Administration and operations	71	3	7	0	2	0	16	89	3	31
2020	Human resources	68	20	0	0	0	0	12	100	0	16
2020	Financial management	100	0	0	0	0	0	0	100	0	10
2020	Policy	62	13	6	13	0	0	6	80	13	17
2020	Other services to the public	53	15	22	5	0	0	5	71	5	19
2020	None of the above	76	15	0	0	0	9	0	100	0	14
2019	Compliance, inspection and enforcement	80	10	0	0	0	0	10	100	0	10
2019	Legal services	94	0	0	0	0	0	6	100	0	19
2019	Administration and operations	92	8	0	0	0	0	0	100	0	15
2019	Human resources	83	0	0	0	0	0	17	100	0	13
2019	Financial management	84	8	0	0	0	0	8	100	0	12
2019	Other services to the public	93	0	0	0	0	7	0	100	0	14

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	23	5	0	0	16	94	0	19
2020	Legal services	29	39	19	4	4	3	71	9	25
2020	Administration and operations	48	33	13	3	0	3	83	4	31
2020	Human resources	65	18	6	0	0	12	93	0	17
2020	Financial management	47	31	22	0	0	0	78	0	10
2020	Policy	50	50	0	0	0	0	100	0	17
2020	Other services to the public	38	25	15	10	8	5	66	18	19
2020	None of the above	35	35	0	21	0	9	77	23	14
2019	Compliance, inspection and enforcement	10	40	20	20	0	10	56	22	10
2019	Legal services	34	44	17	0	0	5	82	0	19
2019	Administration and operations	36	50	7	0	8	0	86	8	15
2019	Human resources	66	26	0	0	0	8	100	0	12
2019	Financial management	0	40	52	8	0	0	40	8	12
2019	Other services to the public	37	56	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	9	54	27	9	0	0	64	9	11
2018	Legal services	24	43	15	4	5	9	74	9	21
2018	Administration and operations	28	38	22	11	0	0	67	11	18
2018	Financial management	27	48	11	15	0	0	75	15	15
2017	Compliance, inspection and enforcement	0	59	20	7	14	0	59	20	14
2017	Legal services	73	14	7	6	0	0	87	6	14
2017	Administration and operations	26	42	18	8	0	5	72	9	18
2017	Financial management	32	52	17	0	0	0	83	0	10
2017	Other services to the public	20	56	18	6	0	0	76	6	15

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	42	41	5	5	0	7	90	5	18
2020	Legal services	50	26	4	12	4	3	79	17	25
2020	Administration and operations	54	33	9	4	0	0	87	4	31
2020	Human resources	70	18	6	0	0	6	94	0	17
2020	Financial management	47	41	11	0	0	0	89	0	10
2020	Policy	75	19	6	0	0	0	94	0	17
2020	Other services to the public	58	20	5	13	5	0	78	17	19
2020	None of the above	57	19	0	15	0	9	84	16	14
2019	Compliance, inspection and enforcement	40	50	0	10	0	0	90	10	10
2019	Legal services	53	29	12	6	0	0	82	6	18
2019	Administration and operations	51	49	0	0	0	0	100	0	14
2019	Human resources	91	9	0	0	0	0	100	0	11
2019	Financial management	48	44	0	0	0	8	100	0	12
2019	Other services to the public	64	29	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	36	54	0	9	0	0	91	9	11
2018	Legal services	43	33	6	8	5	5	80	14	21
2018	Administration and operations	45	34	21	0	0	0	79	0	18
2018	Financial management	68	11	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	66	34	0	0	0	0	100	0	14
2017	Administration and operations	55	40	5	0	0	0	95	0	18
2017	Financial management	49	51	0	0	0	0	100	0	10
2017	Other services to the public	76	18	0	0	0	6	100	0	15
2014	Compliance, inspection and enforcement	45	33	16	5	0	0	78	5	19
2014	Legal services	67	24	4	6	0	0	90	6	25
2014	Administration and operations	66	29	2	0	3	0	95	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	6	0	0	5	94	0	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	44	28	9	12	0	7	0	78	12	19
2020	Legal services	32	37	3	7	13	7	0	74	23	25
2020	Administration and operations	48	24	15	7	2	3	0	74	10	31
2020	Human resources	64	12	6	0	0	12	6	93	0	17
2020	Financial management	58	31	11	0	0	0	0	89	0	10
2020	Policy	64	10	13	6	0	6	0	80	7	17
2020	Other services to the public	58	15	0	17	5	5	0	76	24	19
2020	None of the above	54	22	6	9	0	9	0	84	10	14
2019	Compliance, inspection and enforcement	30	40	20	0	10	0	0	70	10	10
2019	Legal services	46	28	6	5	11	5	0	77	17	19
2019	Administration and operations	50	35	7	0	0	8	0	93	0	15
2019	Human resources	77	15	0	0	0	0	8	100	0	13
2019	Financial management	57	27	16	0	0	0	0	84	0	12
2019	Other services to the public	71	21	7	0	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	46	45	0	9	0	0	0	91	9	11
2018	Legal services	59	19	11	8	5	0	0	77	12	21
2018	Administration and operations	57	26	17	0	0	0	0	83	0	18
2018	Financial management	53	28	12	7	0	0	0	81	7	15
2017	Compliance, inspection and enforcement	42	30	0	7	14	8	0	78	22	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	53	34	4	0	8	0	0	87	8	18
2017	Financial management	57	43	0	0	0	0	0	100	0	10
2017	Other services to the public	76	24	0	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	27	11	0	0	0	0	89	0	19
2014	Legal services	71	12	8	6	0	4	0	86	6	25
2014	Administration and operations	69	26	2	0	3	0	0	95	3	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	84	11	0	0	0	5	0	100	0	18
2014	None of the above	70	16	8	7	0	0	0	85	7	13

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	21	9	0	7	7	83	7	19
2020	Legal services	47	22	12	7	9	3	71	17	25
2020	Administration and operations	59	19	15	0	3	3	81	4	31
2020	Human resources	64	12	12	0	0	12	87	0	17
2020	Financial management	58	22	10	0	0	10	88	0	10
2020	Policy	66	13	13	0	0	7	86	0	16
2020	Other services to the public	58	15	10	17	0	0	73	17	19
2020	None of the above	60	22	9	0	0	9	90	0	14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	44	26	12	5	7	0	7	75	12	19
2020	Legal services	59	20	4	3	13	0	0	79	16	25
2020	Administration and operations	57	33	4	0	3	4	0	94	3	30
2020	Human resources	71	12	6	6	0	6	0	88	6	17
2020	Financial management	68	21	11	0	0	0	0	89	0	10
2020	Policy	69	25	6	0	0	0	0	94	0	17
2020	Other services to the public	50	20	5	5	13	0	8	76	19	19
2020	None of the above	57	25	0	17	0	0	0	83	17	14

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	84	5	0	0	5	7	95	5	19
2020	Legal services	72	15	4	4	4	0	87	9	25
2020	Administration and operations	65	24	7	4	0	0	89	4	30
2020	Human resources	88	0	12	0	0	0	88	0	17
2020	Financial management	90	10	0	0	0	0	100	0	10
2020	Policy	94	6	0	0	0	0	100	0	17
2020	Other services to the public	50	26	0	16	8	0	76	24	18
2020	None of the above	79	6	15	0	0	0	85	0	14
2019	Compliance, inspection and enforcement	50	40	0	10	0	0	90	10	10
2019	Legal services	50	33	11	6	0	0	83	6	19
2019	Administration and operations	65	35	0	0	0	0	100	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	66	26	0	0	0	9	100	0	11
2019	Other services to the public	66	20	14	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	55	36	9	0	0	0	91	0	11
2018	Legal services	56	25	9	11	0	0	80	11	21
2018	Administration and operations	50	39	11	0	0	0	89	0	18
2018	Financial management	71	15	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	35	45	7	0	14	0	80	14	14
2017	Legal services	88	12	0	0	0	0	100	0	14
2017	Administration and operations	59	32	9	0	0	0	91	0	18
2017	Financial management	57	43	0	0	0	0	100	0	10
2017	Other services to the public	68	32	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	22	5	11	0	0	84	11	19
2014	Legal services	54	36	10	0	0	0	90	0	25
2014	Administration and operations	66	23	8	0	3	0	89	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	77	6	0	6	6	5	88	12	18
2014	None of the above	70	23	8	0	0	0	92	0	13

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	28	5	0	5	7	90	5	19
2020	Legal services	66	16	4	4	9	0	82	13	25
2020	Administration and operations	61	20	9	3	6	0	81	9	31
2020	Human resources	88	0	6	6	0	0	88	6	17
2020	Financial management	68	22	10	0	0	0	90	0	10
2020	Policy	81	19	0	0	0	0	100	0	17
2020	Other services to the public	57	20	10	0	13	0	78	13	19
2020	None of the above	72	13	15	0	0	0	85	0	14
2019	Compliance, inspection and enforcement	40	20	20	10	10	0	60	20	10
2019	Legal services	50	27	11	11	0	0	78	11	19
2019	Administration and operations	57	30	13	0	0	0	87	0	15
2019	Human resources	77	23	0	0	0	0	100	0	13
2019	Financial management	33	25	33	8	0	0	59	8	12
2019	Other services to the public	48	14	31	8	0	0	61	8	13
2018	Compliance, inspection and enforcement	36	18	46	0	0	0	54	0	11
2018	Legal services	58	27	5	11	0	0	85	11	21
2018	Administration and operations	50	22	17	5	0	5	76	6	18
2018	Financial management	58	35	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	46	19	27	8	0	0	65	8	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	24	12	0	0	63	12	15
2014	Compliance, inspection and enforcement	46	38	5	5	5	0	84	11	19
2014	Legal services	58	28	14	0	0	0	86	0	25
2014	Administration and operations	64	23	10	3	0	0	87	3	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	12	6	0	5	82	6	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	28	7	5	5	0	84	9	19
2020	Legal services	62	20	4	4	9	0	82	13	25
2020	Administration and operations	56	28	7	6	3	0	84	9	31
2020	Human resources	82	6	6	6	0	0	88	6	17
2020	Financial management	78	11	10	0	0	0	90	0	10
2020	Policy	69	31	0	0	0	0	100	0	17
2020	Other services to the public	52	30	5	0	13	0	83	13	19
2020	None of the above	64	21	15	0	0	0	85	0	14
2019	Compliance, inspection and enforcement	50	10	10	20	10	0	60	30	10
2019	Legal services	56	22	6	11	6	0	78	17	19
2019	Administration and operations	57	36	7	0	0	0	93	0	15
2019	Human resources	70	30	0	0	0	0	100	0	13
2019	Financial management	24	43	24	9	0	0	67	9	12
2019	Other services to the public	44	34	14	7	0	0	78	7	14
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	82	0	11
2018	Legal services	53	32	5	6	5	0	85	11	21
2018	Administration and operations	56	22	12	11	0	0	77	11	18
2018	Financial management	58	28	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	21	51	14	0	14	0	73	14	14
2017	Legal services	74	26	0	0	0	0	100	0	14
2017	Administration and operations	48	21	18	13	0	0	68	13	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	18	18	0	0	63	18	15
2014	Compliance, inspection and enforcement	52	32	5	5	5	0	84	11	19
2014	Legal services	50	36	10	4	0	0	86	4	25
2014	Administration and operations	64	23	5	8	0	0	87	8	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	6	12	0	5	82	12	18
2014	None of the above	69	16	8	8	0	0	84	8	13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	61	19	9	7	5	0	0	79	12	19
2020	Legal services	57	20	9	5	9	0	0	77	14	24
2020	Administration and operations	51	19	13	13	3	0	0	71	16	31
2020	Human resources	77	6	12	6	0	0	0	82	6	17
2020	Financial management	78	11	0	10	0	0	0	90	10	10
2020	Policy	69	25	6	0	0	0	0	94	0	17
2020	Other services to the public	42	30	5	13	5	0	5	76	18	19
2020	None of the above	79	0	9	6	0	6	0	84	7	14
2019	Compliance, inspection and enforcement	50	0	20	20	10	0	0	50	30	10
2019	Legal services	67	0	10	11	11	0	0	67	22	19
2019	Administration and operations	57	23	13	0	7	0	0	80	7	15
2019	Human resources	76	24	0	0	0	0	0	100	0	13
2019	Financial management	8	35	32	17	0	8	0	47	19	12
2019	Other services to the public	44	20	14	14	7	0	0	64	22	14
2018	Compliance, inspection and enforcement	27	27	18	18	0	9	0	60	20	11
2018	Legal services	62	14	4	5	15	0	0	76	20	21
2018	Administration and operations	44	17	11	28	0	0	0	61	28	18
2018	Financial management	40	41	12	7	0	0	0	81	7	15
2017	Compliance, inspection and enforcement	28	37	7	0	14	14	0	76	16	14
2017	Legal services	68	20	12	0	0	0	0	88	0	14
2017	Administration and operations	43	18	17	17	5	0	0	62	22	18
2017	Financial management	62	38	0	0	0	0	0	100	0	10
2017	Other services to the public	55	13	20	12	0	0	0	68	12	15
2014	Compliance, inspection and enforcement	62	0	21	11	5	0	0	62	16	19
2014	Legal services	59	16	8	8	6	4	0	78	14	25
2014	Administration and operations	54	15	18	8	0	5	0	73	8	39
2014	Human resources	67	8	15	0	0	11	0	84	0	13
2014	Other services to the public	66	6	11	6	6	5	0	76	12	18
2014	None of the above	61	16	0	24	0	0	0	76	24	13

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Compliance, inspection and enforcement	12	47	42	19
2020	Legal services	12	60	28	25
2020	Administration and operations	30	40	30	31
2020	Human resources	18	64	18	17
2020	Financial management	18	60	22	10
2020	Policy	6	63	31	17
2020	Other services to the public	20	37	43	19
2020	None of the above	21	51	28	14
2019	Compliance, inspection and enforcement	10	50	40	10
2019	Legal services	18	51	31	18
2019	Administration and operations	7	30	64	15
2019	Human resources	15	61	24	13
2019	Financial management	41	16	43	12
2019	Other services to the public	14	23	63	14
2018	Compliance, inspection and enforcement	9	18	73	11
2018	Legal services	9	48	43	21
2018	Administration and operations	17	34	50	18
2018	Financial management	27	44	29	15
2017	Compliance, inspection and enforcement	36	20	43	14
2017	Legal services	16	55	29	14
2017	Administration and operations	30	39	31	18
2017	Financial management	0	55	45	10
2017	Other services to the public	21	56	23	13
2014	Compliance, inspection and enforcement	27	52	21	19
2014	Legal services	8	36	56	25
2014	Administration and operations	13	57	30	39
2014	Human resources	24	32	44	12
2014	Other services to the public	6	49	45	18
2014	None of the above	8	45	47	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	17
2020	Financial management	100	10
2020	Policy	100	17
2020	None of the above	100	14
2019	Financial management	100	12
2018	Financial management	100	15

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	9	9	21	7	5	44	5	37	23	19
2020	Legal services	16	0	17	7	9	34	16	32	33	25
2020	Administration and operations	32	11	16	3	0	32	6	68	6	31
2020	Human resources	53	6	0	0	0	36	6	100	0	17
2020	Financial management	27	21	11	0	0	31	10	81	0	10
2020	Policy	31	19	6	6	0	31	6	80	10	17
2020	Other services to the public	33	5	5	10	13	20	15	58	35	19
2020	None of the above	35	6	21	0	0	37	0	66	0	14
2019	Compliance, inspection and enforcement	30	0	40	10	0	10	10	38	13	10
2019	Legal services	14	6	0	17	11	43	9	41	59	19
2019	Administration and operations	39	8	21	0	7	26	0	63	9	15
2019	Human resources	45	15	8	0	0	32	0	89	0	13
2019	Financial management	0	16	33	0	0	33	17	32	0	12
2019	Other services to the public	44	13	14	7	0	21	0	73	9	14
2018	Compliance, inspection and enforcement	9	27	9	9	9	36	0	57	29	11
2018	Legal services	26	5	13	0	14	38	5	53	24	21
2018	Administration and operations	34	22	16	0	0	21	6	78	0	18
2018	Financial management	13	0	29	0	0	37	21	31	0	14
2017	Compliance, inspection and enforcement	0	17	27	14	14	21	8	24	38	14
2017	Legal services	26	12	15	0	0	42	6	72	0	14
2017	Administration and operations	21	26	5	4	0	21	22	84	7	18
2017	Financial management	23	8	13	0	0	47	8	71	0	10
2017	Other services to the public	25	26	6	0	6	37	0	81	10	15
2014	Compliance, inspection and enforcement	31	15	11	16	5	21	0	59	28	19
2014	Legal services	27	12	22	4	12	12	12	51	20	25
2014	Administration and operations	39	20	10	5	0	23	2	79	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	38	6	5	0	17	29	6	67	26	18
2014	None of the above	47	7	8	8	0	30	0	78	11	13

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	42	21	9	16	0	12	0	71	18	19
2020	Legal services	32	25	16	0	9	18	0	69	11	25
2020	Administration and operations	45	25	10	3	0	16	0	84	4	31
2020	Human resources	76	6	6	0	0	6	6	93	0	17
2020	Financial management	58	0	32	0	0	10	0	64	0	10
2020	Policy	50	38	0	0	0	6	6	100	0	17
2020	Other services to the public	68	5	0	10	13	5	0	76	24	19
2020	None of the above	66	13	6	6	0	9	0	86	7	14
2019	Compliance, inspection and enforcement	40	40	10	0	10	0	0	80	10	10
2019	Legal services	56	0	17	17	6	5	0	59	24	19
2019	Administration and operations	58	13	8	7	0	14	0	83	8	15
2019	Human resources	85	8	8	0	0	0	0	92	0	13
2019	Financial management	27	30	25	0	0	17	0	69	0	12
2019	Other services to the public	44	34	14	7	0	0	0	78	7	14
2018	Compliance, inspection and enforcement	18	27	46	0	9	0	0	45	9	11
2018	Legal services	39	9	21	9	5	17	0	58	17	21
2018	Administration and operations	57	33	5	0	0	5	0	94	0	18
2018	Financial management	28	49	15	0	0	8	0	83	0	14
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	0	66	20	14
2017	Legal services	79	21	0	0	0	0	0	100	0	14
2017	Administration and operations	46	25	9	0	4	16	0	84	5	18
2017	Financial management	25	53	8	0	0	13	0	90	0	10
2017	Other services to the public	45	43	0	0	6	6	0	94	6	15
2014	Compliance, inspection and enforcement	36	43	5	5	5	5	0	83	11	19
2014	Legal services	50	24	22	0	4	0	0	74	4	25
2014	Administration and operations	61	21	8	5	3	2	0	84	8	39
2014	Human resources	78	22	0	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	6	11	0	0	83	17	18
2014	None of the above	54	46	0	0	0	0	0	100	0	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	17
2020	Financial management	100	10
2020	Policy	100	17
2020	None of the above	100	13
2019	Human resources	100	13
2019	Financial management	100	12
2019	Other services to the public	100	14
2018	Financial management	100	15

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	21	14	19	5	5	33	5	56	15	19
2020	Legal services	25	13	17	3	9	30	3	56	18	25
2020	Administration and operations	41	21	7	6	2	19	4	80	11	31
2020	Human resources	53	6	0	0	0	36	6	100	0	17
2020	Financial management	27	21	11	0	0	31	10	81	0	10
2020	Policy	50	13	13	6	0	19	0	77	8	17
2020	Other services to the public	28	10	5	10	13	20	15	58	35	19
2020	None of the above	41	0	28	0	0	31	0	60	0	14
2019	Compliance, inspection and enforcement	40	10	40	0	0	10	0	56	0	10
2019	Legal services	28	6	11	6	11	33	6	54	27	19
2019	Administration and operations	44	8	7	7	7	21	8	73	18	15
2019	Human resources	53	8	8	0	0	32	0	89	0	13
2019	Financial management	8	17	32	0	0	33	9	45	0	12
2019	Other services to the public	37	13	7	7	0	36	0	78	11	14
2018	Compliance, inspection and enforcement	18	27	27	0	0	27	0	62	0	11
2018	Legal services	34	13	13	5	5	26	5	68	13	21
2018	Administration and operations	40	22	21	0	0	10	6	75	0	18
2018	Financial management	19	5	28	0	0	35	13	47	0	15
2017	Compliance, inspection and enforcement	27	23	14	0	14	14	8	65	17	14
2017	Legal services	37	0	22	0	0	27	14	63	0	14
2017	Administration and operations	31	12	13	0	0	33	10	76	0	18
2017	Financial management	32	0	22	0	0	25	22	60	0	10
2017	Other services to the public	39	6	6	0	0	43	6	88	0	15
2014	Compliance, inspection and enforcement	46	11	11	11	5	10	5	68	19	19
2014	Legal services	47	15	22	4	4	4	4	68	8	25
2014	Administration and operations	44	18	8	5	0	23	2	83	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	49	11	0	0	17	17	6	78	22	18
2014	None of the above	46	16	8	8	0	16	7	80	10	13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	12	9	7	5	12	0	76	13	19
2020	Legal services	39	32	9	0	9	10	0	80	10	25
2020	Administration and operations	58	24	8	3	0	7	0	87	4	31
2020	Human resources	76	6	6	0	0	6	6	93	0	17
2020	Financial management	58	10	22	0	0	10	0	76	0	10
2020	Policy	75	6	6	6	0	6	0	87	7	17
2020	Other services to the public	58	15	5	13	5	5	0	76	18	19
2020	None of the above	72	13	0	0	0	15	0	100	0	14
2019	Compliance, inspection and enforcement	50	30	10	0	10	0	0	80	10	10
2019	Legal services	62	17	6	6	6	5	0	82	12	19
2019	Administration and operations	50	14	7	7	0	14	8	83	8	15
2019	Human resources	85	8	0	0	0	8	0	100	0	13
2019	Financial management	35	24	24	0	0	17	0	71	0	12
2019	Other services to the public	59	27	7	0	0	7	0	92	0	14
2018	Compliance, inspection and enforcement	36	54	9	0	0	0	0	91	0	11
2018	Legal services	43	14	25	5	0	8	5	66	5	21
2018	Administration and operations	52	33	11	0	0	5	0	89	0	18
2018	Financial management	40	25	22	0	0	13	0	75	0	15
2017	Compliance, inspection and enforcement	49	24	14	0	14	0	0	73	14	14
2017	Legal services	94	6	0	0	0	0	0	100	0	14
2017	Administration and operations	46	21	9	0	0	24	0	88	0	18
2017	Financial management	57	30	0	0	0	0	13	100	0	10
2017	Other services to the public	68	26	0	0	0	6	0	100	0	14
2014	Compliance, inspection and enforcement	56	27	5	11	0	0	0	84	11	19
2014	Legal services	59	27	14	0	0	0	0	86	0	25
2014	Administration and operations	64	21	10	5	0	0	0	84	5	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	11	0	0	83	17	18
2014	None of the above	70	23	8	0	0	0	0	92	0	13

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	53	26	16	0	5	0	79	5	19
2020	Legal services	40	21	20	7	9	3	63	16	25
2020	Administration and operations	36	27	12	10	12	3	65	23	31
2020	Human resources	57	12	30	0	0	0	70	0	17
2020	Financial management	78	0	0	22	0	0	78	22	10
2020	Policy	64	17	0	13	6	0	81	19	17
2020	Other services to the public	53	20	0	10	17	0	73	27	19
2020	None of the above	75	0	16	0	9	0	75	9	14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	33	26	5	0	0	70	5	19
2020	Legal services	43	26	22	4	5	0	69	9	24
2020	Administration and operations	61	17	4	11	8	0	78	18	31
2020	Human resources	59	12	18	0	12	0	70	12	17
2020	Financial management	15	53	32	0	0	0	68	0	10
2020	Policy	50	19	6	13	13	0	69	25	17
2020	Other services to the public	61	21	5	8	5	0	82	13	18
2020	None of the above	25	16	35	9	15	0	41	24	14
2019	Compliance, inspection and enforcement	30	30	30	0	10	0	60	10	10
2019	Legal services	33	28	16	17	6	0	62	22	19
2019	Administration and operations	47	27	19	0	7	0	74	7	15
2019	Human resources	18	46	23	8	6	0	64	13	13
2019	Financial management	19	43	38	0	0	0	62	0	11
2019	Other services to the public	37	14	29	7	13	0	51	20	14
2018	Compliance, inspection and enforcement	30	30	20	10	10	0	60	20	10
2018	Legal services	33	24	19	16	9	0	56	25	21
2018	Administration and operations	38	28	22	6	0	6	70	6	18
2018	Financial management	32	6	22	26	15	0	38	40	15
2017	Compliance, inspection and enforcement	27	20	14	14	25	0	47	38	14
2017	Legal services	14	20	39	20	7	0	34	27	14
2017	Administration and operations	44	23	9	16	7	0	68	23	18
2017	Financial management	13	15	13	33	25	0	28	58	10
2017	Other services to the public	39	12	24	0	12	13	58	14	15

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	23	21	28	23	5	0	0	44	28	19
2020	Legal services	7	33	26	12	18	3	0	42	31	25
2020	Administration and operations	21	38	14	18	9	0	0	59	28	31
2020	Human resources	13	38	11	20	19	0	0	51	38	16
2020	Financial management	0	11	60	18	10	0	0	11	28	10
2020	Policy	15	6	25	44	11	0	0	20	54	17
2020	Other services to the public	0	29	11	16	39	0	5	31	58	18
2020	None of the above	22	41	24	6	6	0	0	63	13	14
2019	Compliance, inspection and enforcement	30	20	20	10	20	0	0	50	30	10
2019	Legal services	4	41	27	17	11	0	0	45	28	19
2019	Administration and operations	21	32	22	18	7	0	0	53	25	15
2019	Human resources	33	15	36	15	0	0	0	49	15	13
2019	Financial management	17	17	43	8	14	0	0	35	22	12
2019	Other services to the public	7	21	37	20	14	0	0	29	34	14
2018	Compliance, inspection and enforcement	10	30	20	30	10	0	0	40	40	10
2018	Legal services	26	20	9	9	35	0	0	46	44	21
2018	Administration and operations	16	51	16	11	5	0	0	68	16	18
2018	Financial management	18	15	39	22	6	0	0	32	28	15
2017	Compliance, inspection and enforcement	14	28	21	17	20	0	0	42	37	14
2017	Legal services	0	54	20	26	0	0	0	54	26	14
2017	Administration and operations	24	29	43	5	0	0	0	52	5	18
2017	Financial management	37	22	0	42	0	0	0	58	42	10
2017	Other services to the public	6	25	6	31	32	0	0	31	63	15

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	28	26	28	14	5	0	0	53	19	19
2020	Legal services	23	37	20	0	13	3	3	64	14	25
2020	Administration and operations	49	22	23	3	0	0	4	74	3	31
2020	Human resources	42	22	12	12	12	0	0	64	23	17
2020	Financial management	40	18	32	0	10	0	0	58	10	10
2020	Policy	33	19	25	17	0	6	0	55	18	17
2020	Other services to the public	15	33	10	5	32	0	5	50	39	19
2020	None of the above	45	36	6	0	6	0	6	86	7	14
2019	Compliance, inspection and enforcement	50	20	0	10	10	0	10	78	22	10
2019	Legal services	32	34	23	12	0	0	0	65	12	18
2019	Administration and operations	45	39	8	0	8	0	0	84	8	15
2019	Human resources	49	29	8	15	0	0	0	77	15	13
2019	Financial management	17	25	33	16	0	0	8	46	17	12
2019	Other services to the public	43	30	7	20	0	0	0	73	20	14
2018	Compliance, inspection and enforcement	20	30	20	20	0	0	10	56	22	10
2018	Legal services	32	34	15	5	14	0	0	66	19	21
2018	Administration and operations	56	17	11	11	0	0	6	78	11	18
2018	Financial management	32	25	22	21	0	0	0	57	21	15
2017	Compliance, inspection and enforcement	41	24	22	0	14	0	0	64	14	14
2017	Legal services	10	63	20	7	0	0	0	73	7	14
2017	Administration and operations	31	46	18	5	0	0	0	77	5	18
2017	Financial management	45	22	17	17	0	0	0	67	17	10
2017	Other services to the public	24	12	26	37	0	0	0	37	37	15

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	21	23	19	28	9	0	0	44	37	19
2020	Legal services	20	19	13	21	24	3	0	40	46	25
2020	Administration and operations	25	40	13	6	8	0	7	71	15	31
2020	Human resources	26	29	6	25	13	0	0	55	38	16
2020	Financial management	0	32	29	28	10	0	0	32	39	10
2020	Policy	8	13	31	19	23	6	0	22	45	17
2020	Other services to the public	5	17	25	35	13	0	5	24	50	19
2020	None of the above	16	35	15	13	13	9	0	56	28	14
2019	Compliance, inspection and enforcement	10	10	30	20	30	0	0	20	50	10
2019	Legal services	10	29	28	27	6	0	0	39	33	19
2019	Administration and operations	13	27	13	26	13	8	0	44	42	15
2019	Human resources	41	13	30	15	0	0	0	54	15	13
2019	Financial management	8	28	17	24	22	0	0	36	46	12
2019	Other services to the public	23	24	30	15	8	0	0	47	23	13
2018	Compliance, inspection and enforcement	0	30	20	20	30	0	0	30	50	10
2018	Legal services	22	9	19	14	35	0	0	32	49	21
2018	Administration and operations	17	40	11	21	5	0	6	60	28	18
2018	Financial management	40	12	13	29	6	0	0	51	36	15
2017	Compliance, inspection and enforcement	14	14	21	29	23	0	0	27	51	14
2017	Legal services	0	23	48	19	0	10	0	26	22	14
2017	Administration and operations	17	26	30	19	8	0	0	43	28	18
2017	Financial management	50	8	33	8	0	0	0	58	8	10
2017	Other services to the public	0	6	19	30	45	0	0	6	75	15

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	42	37	16	0	5	0	0	79	5	19
2020	Legal services	36	22	12	4	18	3	4	63	24	25
2020	Administration and operations	50	24	17	3	6	0	0	74	9	31
2020	Human resources	76	0	13	6	6	0	0	76	12	17
2020	Financial management	11	28	42	8	10	0	0	40	18	10
2020	Policy	21	25	29	13	6	6	0	49	20	17
2020	Other services to the public	20	23	20	15	17	0	5	45	34	19
2020	None of the above	56	25	19	0	0	0	0	81	0	14
2019	Compliance, inspection and enforcement	70	0	0	0	20	0	10	78	22	10
2019	Legal services	24	26	22	22	6	0	0	50	28	19
2019	Administration and operations	41	44	0	0	0	8	8	100	0	15
2019	Human resources	77	8	0	15	0	0	0	85	15	13
2019	Financial management	35	35	16	14	0	0	0	70	14	12
2019	Other services to the public	66	7	20	7	0	0	0	73	7	14
2018	Compliance, inspection and enforcement	40	30	10	10	0	0	10	78	11	10
2018	Legal services	47	19	9	5	20	0	0	66	25	21
2018	Administration and operations	65	17	6	0	0	0	13	94	0	17
2018	Financial management	54	25	0	21	0	0	0	79	21	15
2017	Compliance, inspection and enforcement	56	30	7	0	0	0	7	93	0	14
2017	Legal services	32	34	21	14	0	0	0	66	14	14
2017	Administration and operations	56	24	5	0	0	0	15	94	0	18
2017	Financial management	40	21	25	0	0	0	13	71	0	10
2017	Other services to the public	38	18	13	19	6	0	6	60	26	15

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	42	23	14	16	5	0	65	21	19
2020	Legal services	16	28	29	9	18	0	44	27	25
2020	Administration and operations	35	24	15	8	17	0	59	26	31
2020	Human resources	39	24	6	25	6	0	63	31	17
2020	Financial management	19	42	18	21	0	0	61	21	10
2020	Policy	17	25	13	34	13	0	41	46	17
2020	Other services to the public	20	18	15	25	22	0	38	47	19
2020	None of the above	41	15	13	16	15	0	56	31	14
2019	Compliance, inspection and enforcement	70	10	0	10	10	0	80	20	10
2019	Legal services	9	38	36	18	0	0	46	18	18
2019	Administration and operations	31	54	14	0	0	0	86	0	15
2019	Human resources	38	55	8	0	0	0	92	0	13
2019	Financial management	27	38	19	16	0	0	65	16	12
2019	Other services to the public	44	27	7	14	7	0	71	21	14
2018	Compliance, inspection and enforcement	40	20	20	20	0	0	60	20	10
2018	Legal services	23	11	23	19	25	0	33	43	21
2018	Administration and operations	46	27	11	11	0	6	77	11	18
2018	Financial management	39	18	7	15	21	0	57	36	15
2017	Compliance, inspection and enforcement	35	58	0	7	0	0	93	7	14
2017	Legal services	32	35	20	7	6	0	67	14	14
2017	Administration and operations	35	23	37	5	0	0	59	5	18
2017	Financial management	22	45	17	8	8	0	67	17	10
2017	Other services to the public	20	18	43	0	6	13	44	7	15

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	44	19	16	16	0	5	66	17	19
2020	Legal services	12	43	4	21	16	4	57	39	25
2020	Administration and operations	47	17	6	3	17	10	72	22	31
2020	Human resources	57	0	12	13	12	6	61	27	17
2020	Financial management	37	10	10	21	0	22	60	26	10
2020	Policy	16	19	25	17	17	6	37	36	17
2020	Other services to the public	13	5	40	22	10	10	20	36	19
2020	None of the above	51	15	13	0	21	0	66	21	14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	35	42	19	5	0	0	0	77	5	19
2020	Legal services	34	34	23	4	4	0	0	68	9	25
2020	Administration and operations	54	24	13	5	4	0	0	78	9	30
2020	Human resources	62	19	6	6	0	7	0	87	7	16
2020	Financial management	47	21	21	0	0	11	0	77	0	10
2020	Policy	33	36	6	6	0	13	6	85	8	17
2020	Other services to the public	38	15	30	0	17	0	0	52	17	19
2020	None of the above	57	19	9	15	0	0	0	76	15	14
2019	Compliance, inspection and enforcement	10	30	30	20	10	0	0	40	30	10
2019	Legal services	56	28	10	6	0	0	0	84	6	19
2019	Administration and operations	49	44	0	0	0	0	7	100	0	15
2019	Human resources	54	38	8	0	0	0	0	92	0	13
2019	Financial management	33	27	24	16	0	0	0	60	16	12
2019	Other services to the public	30	43	21	6	0	0	0	73	6	14
2018	Compliance, inspection and enforcement	0	50	30	20	0	0	0	50	20	10
2018	Legal services	34	43	11	9	4	0	0	76	13	21
2018	Administration and operations	34	28	27	5	5	0	0	62	11	18
2018	Financial management	22	41	14	23	0	0	0	63	23	14
2017	Compliance, inspection and enforcement	7	23	34	21	7	0	8	32	30	14
2017	Legal services	53	33	14	0	0	0	0	86	0	14
2017	Administration and operations	43	39	0	13	0	0	5	86	14	18
2017	Financial management	50	25	8	17	0	0	0	75	17	10
2017	Other services to the public	18	25	12	26	6	0	13	49	37	15

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	53	23	16	7	0	0	0	77	7	19
2020	Legal services	16	43	30	0	7	3	0	61	8	25
2020	Administration and operations	37	37	7	9	7	3	0	76	17	31
2020	Human resources	34	36	24	6	0	0	0	70	6	17
2020	Financial management	18	51	21	10	0	0	0	69	10	10
2020	Policy	21	37	19	11	0	6	6	66	12	17
2020	Other services to the public	33	20	20	5	13	5	5	58	19	19
2020	None of the above	57	24	13	6	0	0	0	81	6	14
2019	Compliance, inspection and enforcement	20	20	40	0	20	0	0	40	20	10
2019	Legal services	22	56	10	11	0	0	0	78	11	19
2019	Administration and operations	13	60	21	0	0	0	7	78	0	15
2019	Human resources	54	23	23	0	0	0	0	77	0	13
2019	Financial management	27	33	24	16	0	0	0	60	16	12
2019	Other services to the public	23	43	14	20	0	0	0	66	20	14
2018	Compliance, inspection and enforcement	10	20	50	0	20	0	0	30	20	10
2018	Legal services	46	28	11	5	11	0	0	74	15	21
2018	Administration and operations	29	23	32	10	6	0	0	52	16	18
2018	Financial management	28	27	15	30	0	0	0	54	30	14
2017	Compliance, inspection and enforcement	14	38	42	7	0	0	0	51	7	14
2017	Legal services	28	45	27	0	0	0	0	73	0	14
2017	Administration and operations	34	28	17	21	0	0	0	62	21	18
2017	Financial management	50	17	25	8	0	0	0	67	8	10
2017	Other services to the public	13	18	12	32	12	0	13	35	51	15

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	30	46	12	12	0	0	0	77	12	19
2020	Legal services	31	28	22	9	3	3	4	64	13	25
2020	Administration and operations	53	25	10	7	2	3	0	80	10	31
2020	Human resources	58	24	18	0	0	0	0	82	0	17
2020	Financial management	47	22	31	0	0	0	0	69	0	10
2020	Policy	40	41	6	13	0	0	0	81	13	17
2020	Other services to the public	33	25	10	15	8	0	10	64	25	19
2020	None of the above	64	30	6	0	0	0	0	94	0	14
2019	Compliance, inspection and enforcement	20	30	30	0	20	0	0	50	20	10
2019	Legal services	33	39	16	11	0	0	0	73	11	19
2019	Administration and operations	52	21	21	0	0	0	7	78	0	15
2019	Human resources	54	38	8	0	0	0	0	92	0	13
2019	Financial management	32	36	8	24	0	0	0	68	24	12
2019	Other services to the public	44	14	21	13	7	0	0	59	20	14
2018	Compliance, inspection and enforcement	30	30	30	10	0	0	0	60	10	10
2018	Legal services	40	18	29	8	5	0	0	57	13	21
2018	Administration and operations	17	56	16	5	6	0	0	73	11	18
2018	Financial management	28	42	15	15	0	0	0	70	15	14
2017	Compliance, inspection and enforcement	7	36	21	29	0	0	7	46	31	14
2017	Legal services	61	26	14	0	0	0	0	86	0	14
2017	Administration and operations	59	32	4	5	0	0	0	91	5	18
2017	Financial management	37	30	17	17	0	0	0	67	17	10
2017	Other services to the public	31	32	12	0	12	0	13	72	14	15

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	77	12	7	0	5	0	0	88	5	19
2020	Legal services	46	22	12	9	12	0	0	68	21	25
2020	Administration and operations	58	16	7	13	3	3	0	76	17	31
2020	Human resources	58	36	6	0	0	0	0	94	0	17
2020	Financial management	36	42	22	0	0	0	0	78	0	10
2020	Policy	87	13	0	0	0	0	0	100	0	17
2020	Other services to the public	27	10	25	20	8	0	10	42	31	19
2020	None of the above	72	6	13	9	0	0	0	79	9	14
2019	Compliance, inspection and enforcement	40	30	20	0	10	0	0	70	10	10
2019	Legal services	56	11	22	6	6	0	0	67	11	19
2019	Administration and operations	35	52	7	0	7	0	0	87	7	15
2019	Human resources	70	15	0	15	0	0	0	85	15	13
2019	Financial management	51	41	0	0	8	0	0	92	8	12
2019	Other services to the public	71	15	6	8	0	0	0	86	8	13

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	21	49	19	7	5	0	70	12	19
2020	Legal services	20	23	37	3	16	0	44	19	25
2020	Administration and operations	39	39	9	10	2	0	79	12	31
2020	Human resources	36	38	19	6	0	0	75	6	16
2020	Financial management	27	53	0	21	0	0	79	21	10
2020	Policy	27	25	25	17	6	0	52	23	17
2020	Other services to the public	43	25	10	10	8	5	71	18	19
2020	None of the above	37	25	28	10	0	0	63	10	14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	35	33	21	0	12	0	0	68	12	19
2020	Legal services	23	35	19	13	4	0	4	61	19	25
2020	Administration and operations	36	32	16	13	2	0	0	68	16	31
2020	Human resources	36	24	18	16	0	6	0	64	17	17
2020	Financial management	50	32	8	10	0	0	0	82	10	10
2020	Policy	34	25	23	0	19	0	0	58	19	17
2020	Other services to the public	35	33	10	10	8	0	5	71	18	19
2020	None of the above	57	30	6	0	6	0	0	87	6	14
2019	Compliance, inspection and enforcement	30	30	30	0	10	0	0	60	10	10
2019	Legal services	71	12	11	0	6	0	0	83	6	18
2019	Administration and operations	35	45	7	7	0	0	7	86	7	15
2019	Human resources	41	38	8	13	0	0	0	79	13	13
2019	Financial management	60	25	6	8	0	0	0	86	8	12
2019	Other services to the public	63	29	8	0	0	0	0	92	0	13
2018	Compliance, inspection and enforcement	20	50	20	10	0	0	0	70	10	10
2018	Legal services	33	41	26	0	0	0	0	74	0	21
2018	Administration and operations	40	28	10	11	11	0	0	68	22	18
2018	Financial management	46	30	0	24	0	0	0	76	24	13
2017	Compliance, inspection and enforcement	20	35	38	0	0	0	7	60	0	14
2017	Legal services	35	32	33	0	0	0	0	67	0	14
2017	Administration and operations	60	27	8	5	0	0	0	87	5	18
2017	Financial management	50	33	8	8	0	0	0	83	8	10
2017	Other services to the public	19	26	24	6	6	6	13	55	15	15

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	47	35	19	0	0	0	81	0	19
2020	Legal services	48	29	10	3	9	0	78	12	25
2020	Administration and operations	59	19	10	6	6	0	78	12	31
2020	Human resources	51	13	24	6	6	0	64	12	17
2020	Financial management	69	21	10	0	0	0	90	0	10
2020	Policy	31	31	18	13	0	6	67	13	17
2020	Other services to the public	43	20	25	8	0	5	66	8	19
2020	None of the above	56	21	0	16	6	0	78	22	14
2019	Compliance, inspection and enforcement	60	40	0	0	0	0	100	0	10
2019	Legal services	78	6	10	6	0	0	84	6	19
2019	Administration and operations	73	13	0	8	0	7	92	8	15
2019	Human resources	77	15	8	0	0	0	92	0	13
2019	Financial management	92	8	0	0	0	0	100	0	12
2019	Other services to the public	56	29	0	7	0	9	92	8	14
2018	Compliance, inspection and enforcement	60	30	0	10	0	0	90	10	10
2018	Legal services	47	23	16	11	4	0	70	14	21
2018	Administration and operations	78	22	0	0	0	0	100	0	18
2018	Financial management	68	32	0	0	0	0	100	0	13
2017	Compliance, inspection and enforcement	64	20	9	0	0	7	90	0	14
2017	Legal services	90	0	10	0	0	0	90	0	14
2017	Administration and operations	73	18	0	8	0	0	92	8	18
2017	Financial management	66	25	8	0	0	0	92	0	10
2017	Other services to the public	38	31	18	0	0	13	79	0	15

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	5	51	28	7	9	0	56	16	19
2020	Legal services	0	22	40	3	34	0	22	37	25
2020	Administration and operations	36	41	3	7	12	0	78	19	31
2020	Human resources	12	24	39	6	18	0	36	24	17
2020	Financial management	22	50	18	10	0	0	72	10	10
2020	Policy	8	19	23	25	25	0	27	50	17
2020	Other services to the public	0	25	15	35	20	5	26	58	19
2020	None of the above	16	40	15	22	6	0	56	29	14

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	77	14	5	0	0	5	0	95	0	19
2020	Legal services	59	17	9	7	0	0	7	82	8	25
2020	Administration and operations	66	16	3	3	2	0	9	90	6	31
2020	Human resources	81	0	12	0	0	7	0	87	0	16
2020	Financial management	89	11	0	0	0	0	0	100	0	10
2020	Policy	69	19	13	0	0	0	0	87	0	17
2020	Other services to the public	53	10	10	0	17	0	10	69	19	19
2020	None of the above	70	21	0	0	0	9	0	100	0	14
2019	Compliance, inspection and enforcement	90	0	10	0	0	0	0	90	0	10
2019	Legal services	84	5	6	6	0	0	0	89	6	19
2019	Administration and operations	62	31	0	0	0	0	7	100	0	14
2019	Human resources	85	15	0	0	0	0	0	100	0	13
2019	Financial management	92	8	0	0	0	0	0	100	0	12
2019	Other services to the public	93	7	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	90	10	0	0	0	0	0	100	0	10
2018	Legal services	76	10	5	9	0	0	0	86	9	21
2018	Administration and operations	66	22	0	5	0	0	6	94	6	18
2018	Financial management	92	8	0	0	0	0	0	100	0	14

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	95	0	5	0	0	0	95	0	19
2020	Legal services	71	8	12	0	9	0	79	9	24
2020	Administration and operations	78	10	4	0	4	5	92	4	30
2020	Human resources	94	0	6	0	0	0	94	0	17
2020	Financial management	89	0	0	0	0	11	100	0	10
2020	Policy	87	6	0	0	0	6	100	0	17
2020	Other services to the public	58	15	0	0	17	10	81	19	19
2020	None of the above	79	21	0	0	0	0	100	0	14
2019	Compliance, inspection and enforcement	80	0	0	10	0	10	89	11	10
2019	Legal services	78	0	6	6	11	0	78	17	19
2019	Administration and operations	86	8	7	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	92	8	0	0	0	0	100	0	12
2019	Other services to the public	86	7	0	0	7	0	93	7	14
2018	Compliance, inspection and enforcement	70	10	20	0	0	0	80	0	10
2018	Legal services	75	11	14	0	0	0	86	0	21
2018	Administration and operations	83	6	6	0	0	6	94	0	17
2018	Financial management	92	8	0	0	0	0	100	0	14
2017	Compliance, inspection and enforcement	59	7	14	7	7	7	71	15	14
2017	Legal services	93	7	0	0	0	0	100	0	14
2017	Administration and operations	90	10	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	81	0	6	0	0	13	93	0	15

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	70	21	9	0	0	0	91	0	19
2020	Legal services	75	16	4	0	4	0	91	4	25
2020	Administration and operations	78	10	7	2	0	3	90	3	31
2020	Human resources	64	19	12	6	0	0	82	6	17
2020	Financial management	90	10	0	0	0	0	100	0	10
2020	Policy	94	0	0	0	6	0	94	6	17
2020	Other services to the public	68	10	5	0	8	10	86	8	19
2020	None of the above	70	30	0	0	0	0	100	0	14
2019	Compliance, inspection and enforcement	50	20	20	0	0	10	78	0	10
2019	Legal services	62	16	11	11	0	0	78	11	19
2019	Administration and operations	63	30	7	0	0	0	93	0	14
2019	Human resources	77	15	8	0	0	0	92	0	13
2019	Financial management	84	16	0	0	0	0	100	0	12
2019	Other services to the public	50	43	0	0	7	0	93	7	14
2018	Compliance, inspection and enforcement	55	36	0	0	9	0	91	9	11
2018	Legal services	47	14	15	17	6	0	61	23	19
2018	Administration and operations	60	22	12	6	0	0	82	6	18
2018	Financial management	64	29	0	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	22	20	37	14	7	0	43	20	14
2017	Legal services	42	52	6	0	0	0	94	0	14
2017	Administration and operations	69	18	13	0	0	0	87	0	18
2017	Financial management	83	0	17	0	0	0	83	0	10
2017	Other services to the public	57	24	6	0	0	13	93	0	15

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	77	14	9	0	0	0	91	0	19
2020	Legal services	67	13	13	0	7	0	79	7	25
2020	Administration and operations	74	16	3	6	0	0	91	6	31
2020	Human resources	82	12	6	0	0	0	94	0	17
2020	Financial management	79	0	10	10	0	0	79	10	10
2020	Policy	87	6	0	0	0	6	100	0	17
2020	Other services to the public	54	11	11	5	5	14	75	12	18
2020	None of the above	79	15	6	0	0	0	94	0	14
2019	Compliance, inspection and enforcement	30	30	20	10	0	10	67	11	10
2019	Legal services	55	17	22	0	6	0	72	6	19
2019	Administration and operations	93	0	7	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	68	8	16	0	8	0	76	8	12
2019	Other services to the public	39	37	8	0	8	9	83	8	13
2018	Compliance, inspection and enforcement	64	18	9	9	0	0	82	9	11
2018	Legal services	69	5	14	0	12	0	74	12	20
2018	Administration and operations	73	11	6	11	0	0	83	11	18
2018	Financial management	64	22	7	0	0	7	92	0	15
2017	Compliance, inspection and enforcement	52	28	0	7	7	7	85	15	14
2017	Legal services	67	26	7	0	0	0	93	0	14
2017	Administration and operations	78	22	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	69	18	0	0	0	13	100	0	15

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	74	12	0	5	0	9	95	5	19
2020	Legal services	70	0	4	0	4	21	89	6	25
2020	Administration and operations	74	7	6	0	0	13	93	0	31
2020	Human resources	64	18	12	0	0	6	88	0	17
2020	Financial management	64	18	8	0	0	10	91	0	10
2020	Policy	64	6	6	4	0	19	87	5	17
2020	Other services to the public	62	5	13	0	0	20	84	0	19
2020	None of the above	64	0	0	0	0	36	100	0	13
2019	Compliance, inspection and enforcement	30	10	10	0	0	50	80	0	10
2019	Legal services	68	0	11	6	0	15	80	7	19
2019	Administration and operations	68	7	10	0	0	16	88	0	15
2019	Human resources	85	0	8	0	0	8	92	0	13
2019	Financial management	91	0	0	0	0	9	100	0	12
2019	Other services to the public	51	0	7	6	0	36	80	9	14
2018	Compliance, inspection and enforcement	36	9	0	0	9	46	84	16	11
2018	Legal services	60	10	5	10	0	16	83	12	20
2018	Administration and operations	57	10	5	0	0	27	93	0	18
2018	Financial management	70	8	7	8	0	8	84	9	14
2017	Compliance, inspection and enforcement	16	30	7	14	0	34	69	21	14
2017	Legal services	51	21	6	0	0	22	92	0	14
2017	Administration and operations	79	0	5	0	0	17	95	0	18
2017	Financial management	70	8	0	0	0	22	100	0	10
2017	Other services to the public	57	6	6	0	0	31	91	0	15

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	58	16	21	5	0	0	0	74	5	19
2020	Legal services	64	19	16	0	0	0	0	84	0	25
2020	Administration and operations	73	19	2	0	2	0	3	95	3	31
2020	Human resources	71	18	6	0	0	6	0	94	0	17
2020	Financial management	69	31	0	0	0	0	0	100	0	10
2020	Policy	75	25	0	0	0	0	0	100	0	17
2020	Other services to the public	33	20	32	5	5	0	5	55	10	19
2020	None of the above	68	25	0	6	0	0	0	94	6	14
2019	Compliance, inspection and enforcement	20	20	20	10	10	0	20	50	25	10
2019	Legal services	67	17	6	0	0	0	10	94	0	19
2019	Administration and operations	65	21	0	7	0	0	8	93	7	15
2019	Human resources	85	15	0	0	0	0	0	100	0	13
2019	Financial management	84	16	0	0	0	0	0	100	0	12
2019	Other services to the public	30	21	29	0	20	0	0	52	20	14
2018	Legal services	65	20	15	0	0	0	0	85	0	20
2018	Administration and operations	74	11	11	5	0	0	0	84	5	18
2018	Financial management	56	36	0	0	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	36	35	7	22	0	0	0	71	22	14
2017	Legal services	80	7	7	0	0	0	6	92	0	14
2017	Administration and operations	83	17	0	0	0	0	0	100	0	18
2017	Financial management	75	25	0	0	0	0	0	100	0	10
2017	Other services to the public	20	12	31	24	0	0	13	37	28	15

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	56	28	16	0	0	0	0	84	0	19
2020	Legal services	69	18	4	3	6	0	0	87	9	25
2020	Administration and operations	60	19	7	4	7	3	0	81	11	31
2020	Human resources	76	12	0	0	6	0	6	93	7	17
2020	Financial management	100	0	0	0	0	0	0	100	0	10
2020	Policy	77	11	6	0	0	0	6	93	0	17
2020	Other services to the public	73	10	8	0	5	0	5	87	5	19
2020	None of the above	60	27	6	0	0	6	0	93	0	14
2019	Compliance, inspection and enforcement	60	20	0	0	0	0	20	100	0	10
2019	Legal services	76	6	14	0	0	0	5	85	0	19
2019	Administration and operations	77	8	0	0	0	8	8	100	0	15
2019	Human resources	91	9	0	0	0	0	0	100	0	13
2019	Financial management	100	0	0	0	0	0	0	100	0	12
2019	Other services to the public	86	14	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	73	27	0	0	0	0	0	100	0	11
2018	Legal services	56	16	6	9	13	0	0	72	22	19
2018	Administration and operations	90	5	5	0	0	0	0	95	0	18
2018	Financial management	88	5	7	0	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	73	0	14	7	0	0	7	78	7	14
2017	Legal services	65	23	12	0	0	0	0	88	0	14
2017	Administration and operations	79	4	8	0	8	0	0	83	8	18
2017	Financial management	92	8	0	0	0	0	0	100	0	10
2017	Other services to the public	87	0	0	0	0	0	13	100	0	15

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	63	21	9	0	7	0	84	7	19
2020	Legal services	25	38	30	7	0	0	63	7	25
2020	Administration and operations	51	20	10	11	6	3	73	17	30
2020	Human resources	52	12	30	0	0	6	68	0	17
2020	Financial management	69	21	10	0	0	0	90	0	10
2020	Policy	58	25	11	0	6	0	83	6	17
2020	Other services to the public	25	35	25	10	0	5	63	10	19
2020	None of the above	56	29	6	0	9	0	85	9	14
2019	Compliance, inspection and enforcement	60	20	10	0	0	10	89	0	10
2019	Legal services	61	17	17	0	6	0	78	6	19
2019	Administration and operations	57	21	22	0	0	0	78	0	15
2019	Human resources	68	17	15	0	0	0	85	0	13
2019	Financial management	75	16	9	0	0	0	91	0	12
2019	Other services to the public	52	41	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	18	55	9	9	9	0	73	18	11
2018	Legal services	44	20	25	5	6	0	64	11	20
2018	Administration and operations	39	38	18	5	0	0	77	5	18
2018	Financial management	54	25	21	0	0	0	79	0	15
2017	Compliance, inspection and enforcement	23	62	8	7	0	0	86	7	14
2017	Legal services	44	34	13	10	0	0	77	10	14
2017	Administration and operations	51	18	24	7	0	0	69	7	18
2017	Financial management	52	32	17	0	0	0	83	0	10
2017	Other services to the public	56	19	6	6	0	13	86	7	15

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	44	39	16	0	0	84	0	19
2020	Legal services	14	44	28	13	0	58	13	25
2020	Administration and operations	42	25	16	7	9	67	16	31
2020	Human resources	34	30	24	12	0	64	12	17
2020	Financial management	31	50	19	0	0	81	0	10
2020	Policy	17	36	43	4	0	52	4	17
2020	Other services to the public	32	35	15	13	5	68	17	19
2020	None of the above	21	35	22	21	0	56	21	14

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	16	30	12	5	0	53	16	19
2020	Legal services	4	41	29	21	4	0	45	25	25
2020	Administration and operations	18	32	34	7	9	0	50	16	31
2020	Human resources	6	49	20	13	12	0	55	25	16
2020	Financial management	11	31	32	26	0	0	42	26	10
2020	Policy	4	37	40	19	0	0	41	19	17
2020	Other services to the public	5	25	38	22	10	0	30	32	19
2020	None of the above	31	19	40	10	0	0	50	10	14
2019	Compliance, inspection and enforcement	30	20	30	20	0	0	50	20	10
2019	Legal services	7	21	55	17	0	0	28	17	19
2019	Administration and operations	35	35	23	7	0	0	70	7	15
2019	Human resources	56	21	15	8	0	0	77	8	13
2019	Financial management	8	62	22	8	0	0	70	8	12
2019	Other services to the public	0	57	16	27	0	0	57	27	14
2018	Compliance, inspection and enforcement	18	18	46	0	18	0	36	18	11
2018	Legal services	19	12	34	11	20	5	33	32	21
2018	Administration and operations	0	51	27	16	6	0	51	22	18
2018	Financial management	20	53	13	14	0	0	73	14	15
2017	Compliance, inspection and enforcement	0	20	45	21	14	0	20	34	14
2017	Legal services	0	42	42	16	0	0	42	16	14
2017	Administration and operations	5	56	27	7	5	0	61	12	18
2017	Financial management	8	58	33	0	0	0	67	0	10
2017	Other services to the public	6	12	51	30	0	0	18	30	15

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	5	28	30	16	21	37	33	19
2020	Legal services	4	43	29	19	4	23	48	25
2020	Administration and operations	13	16	34	26	11	37	29	31
2020	Human resources	18	30	28	12	12	24	48	17
2020	Financial management	8	21	28	32	11	43	28	10
2020	Policy	17	19	35	13	17	29	36	17
2020	Other services to the public	30	18	40	13	0	13	48	19
2020	None of the above	6	19	31	35	9	44	25	14
2019	Compliance, inspection and enforcement	10	20	20	40	10	50	30	10
2019	Legal services	17	16	36	25	6	31	33	19
2019	Administration and operations	0	14	58	21	7	27	14	15
2019	Human resources	0	8	38	38	17	54	8	13
2019	Financial management	0	14	16	62	8	70	14	12
2019	Other services to the public	14	20	36	14	16	30	34	14
2018	Compliance, inspection and enforcement	0	36	27	27	9	36	36	11
2018	Legal services	26	22	31	20	0	20	48	21
2018	Administration and operations	5	22	49	23	0	23	28	18
2018	Financial management	7	14	28	44	7	51	21	15
2017	Compliance, inspection and enforcement	14	14	45	28	0	28	27	14
2017	Legal services	6	17	57	12	7	19	23	14
2017	Administration and operations	0	27	30	39	5	44	27	18
2017	Financial management	0	25	8	25	42	67	25	10
2017	Other services to the public	18	18	20	38	6	44	37	15

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	54	35	7	5	0	0	0	88	5	19
2020	Legal services	40	39	9	4	4	3	0	82	9	25
2020	Administration and operations	56	24	14	6	0	0	0	80	6	31
2020	Human resources	71	6	12	6	0	6	0	81	6	17
2020	Financial management	40	39	11	0	0	10	0	87	0	10
2020	Policy	46	42	6	0	0	6	0	93	0	17
2020	Other services to the public	43	35	0	5	13	0	5	82	18	19
2020	None of the above	57	34	0	0	0	9	0	100	0	14
2019	Compliance, inspection and enforcement	40	30	20	10	0	0	0	70	10	10
2019	Legal services	62	10	17	6	0	5	0	76	6	19
2019	Administration and operations	50	35	0	14	0	0	0	86	14	15
2019	Human resources	70	23	0	0	0	8	0	100	0	13
2019	Financial management	43	43	14	0	0	0	0	86	0	12
2019	Other services to the public	57	36	7	0	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	36	64	0	0	0	0	0	100	0	11
2018	Legal services	52	48	0	0	0	0	0	100	0	21
2018	Administration and operations	51	26	17	5	0	0	0	77	5	18
2018	Financial management	47	38	0	15	0	0	0	85	15	15
2017	Compliance, inspection and enforcement	14	49	16	0	14	8	0	68	15	14
2017	Legal services	58	42	0	0	0	0	0	100	0	13
2017	Administration and operations	40	22	24	13	0	0	0	62	13	18
2017	Financial management	17	75	8	0	0	0	0	92	0	10
2017	Other services to the public	44	50	6	0	0	0	0	94	0	15

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	33	5	5	0	7	0	90	5	19
2020	Legal services	51	32	0	12	4	0	0	84	16	25
2020	Administration and operations	52	19	13	10	6	0	0	71	16	31
2020	Human resources	52	18	24	6	0	0	0	70	6	17
2020	Financial management	47	31	11	0	0	10	0	87	0	10
2020	Policy	50	19	25	0	0	6	0	73	0	17
2020	Other services to the public	43	30	5	10	8	0	5	76	18	19
2020	None of the above	57	19	0	9	0	15	0	90	10	14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	49	16	16	12	7	0	0	65	19	19
2020	Legal services	44	22	16	6	12	0	0	66	18	25
2020	Administration and operations	59	25	3	7	6	0	0	84	13	31
2020	Human resources	71	18	0	12	0	0	0	88	12	17
2020	Financial management	50	39	11	0	0	0	0	89	0	10
2020	Policy	62	19	13	0	0	6	0	87	0	17
2020	Other services to the public	60	10	10	5	8	0	8	76	14	19
2020	None of the above	64	9	13	6	9	0	0	72	15	14

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	58	9	32	0	0	0	0	68	0	19
2020	Legal services	58	23	7	3	9	0	0	81	12	25
2020	Administration and operations	66	14	7	9	0	3	0	83	10	31
2020	Human resources	64	24	12	0	0	0	0	88	0	17
2020	Financial management	68	32	0	0	0	0	0	100	0	10
2020	Policy	80	7	7	0	0	7	0	93	0	16
2020	Other services to the public	60	15	10	0	8	0	8	81	8	19
2020	None of the above	70	14	0	9	0	7	0	90	10	13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	37	40	12	7	5	0	77	12	19
2020	Legal services	35	31	22	3	9	0	66	12	25
2020	Administration and operations	53	24	11	13	0	0	76	13	30
2020	Human resources	66	28	0	7	0	0	93	7	15
2020	Financial management	47	53	0	0	0	0	100	0	10
2020	Policy	56	25	19	0	0	0	81	0	17
2020	Other services to the public	48	25	15	0	13	0	73	13	19
2020	None of the above	41	37	21	0	0	0	79	0	14
2019	Compliance, inspection and enforcement	30	20	20	20	10	0	50	30	10
2019	Legal services	40	22	16	17	0	5	66	18	19
2019	Administration and operations	44	37	7	13	0	0	80	13	15
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	8	62	30	0	0	0	70	0	12
2019	Other services to the public	16	50	20	14	0	0	66	14	14
2018	Compliance, inspection and enforcement	27	27	27	0	9	9	60	10	11
2018	Legal services	44	28	14	9	5	0	72	14	21
2018	Administration and operations	46	15	28	5	5	0	61	11	18
2018	Financial management	53	25	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	0	52	21	14	14	0	52	27	14
2017	Legal services	47	53	0	0	0	0	100	0	14
2017	Administration and operations	41	29	9	21	0	0	70	21	18
2017	Financial management	25	58	17	0	0	0	83	0	10
2017	Other services to the public	31	38	6	18	6	0	70	24	15

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	65	28	0	0	7	0	93	7	19
2020	Legal services	37	30	23	4	0	4	71	5	25
2020	Administration and operations	52	39	6	3	0	0	91	3	31
2020	Human resources	76	18	6	0	0	0	94	0	17
2020	Financial management	47	32	10	10	0	0	79	10	10
2020	Policy	69	19	6	6	0	0	87	6	17
2020	Other services to the public	48	40	5	8	0	0	87	8	19
2020	None of the above	72	19	9	0	0	0	91	0	14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	35	0	0	7	7	0	93	7	19
2020	Legal services	34	22	25	7	4	3	4	60	13	25
2020	Administration and operations	50	41	10	0	0	0	0	90	0	30
2020	Human resources	68	0	19	6	0	6	0	73	7	16
2020	Financial management	37	21	22	21	0	0	0	58	21	10
2020	Policy	50	37	6	6	0	0	0	87	6	17
2020	Other services to the public	48	30	5	17	0	0	0	78	17	19
2020	None of the above	66	25	9	0	0	0	0	91	0	14

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	47	33	21	0	0	0	79	0	19
2020	Legal services	31	21	33	4	3	7	56	8	25
2020	Administration and operations	46	32	12	3	3	2	81	7	31
2020	Human resources	70	6	18	0	0	6	81	0	17
2020	Financial management	68	22	10	0	0	0	90	0	10
2020	Policy	50	31	6	6	0	6	87	7	17
2020	Other services to the public	48	35	10	8	0	0	83	8	19
2020	None of the above	47	35	18	0	0	0	82	0	14

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	49	33	12	0	0	7	88	0	19
2020	Legal services	40	25	22	3	3	7	72	3	25
2020	Administration and operations	59	33	3	0	2	3	96	0	31
2020	Human resources	70	6	18	0	6	0	81	0	17
2020	Financial management	68	32	0	0	0	0	100	0	10
2020	Policy	73	13	7	7	0	0	87	7	16
2020	Other services to the public	57	25	10	8	0	0	83	8	19
2020	None of the above	79	13	9	0	0	0	91	0	14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	70	9	7	14	0	92	19
2020	Legal services	75	7	13	0	4	86	25
2020	Administration and operations	79	21	0	0	0	100	31
2020	Human resources	88	6	6	0	0	94	17
2020	Financial management	90	10	0	0	0	100	10
2020	Policy	87	0	6	6	0	93	17
2020	Other services to the public	68	20	8	5	0	92	19
2020	None of the above	72	15	0	13	0	100	14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	49	34	5	7	0	0	5	87	8	18
2020	Legal services	37	25	23	3	7	4	0	65	11	25
2020	Administration and operations	44	37	10	10	0	0	0	81	10	30
2020	Human resources	70	18	6	6	0	0	0	88	6	17
2020	Financial management	40	50	0	0	0	0	10	100	0	10
2020	Policy	62	13	13	13	0	0	0	75	13	17
2020	Other services to the public	48	25	10	8	0	5	5	81	8	19
2020	None of the above	51	40	0	0	0	9	0	100	0	14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	51	28	9	5	7	0	79	12	19
2020	Legal services	44	29	13	6	7	0	74	13	25
2020	Administration and operations	66	25	0	7	3	0	90	10	30
2020	Human resources	71	12	18	0	0	0	82	0	17
2020	Financial management	60	18	10	11	0	0	78	11	10
2020	Policy	69	25	6	0	0	0	94	0	17
2020	Other services to the public	60	15	5	5	8	8	81	14	19
2020	None of the above	64	21	0	15	0	0	85	15	14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	74	5	12	5	0	5	0	83	5	19
2020	Legal services	66	26	3	0	4	0	0	93	4	25
2020	Administration and operations	63	27	6	4	0	0	0	90	4	30
2020	Human resources	71	18	12	0	0	0	0	88	0	17
2020	Financial management	60	40	0	0	0	0	0	100	0	10
2020	Policy	62	6	25	0	0	6	0	73	0	17
2020	Other services to the public	78	5	5	0	8	0	5	87	8	19
2020	None of the above	79	13	9	0	0	0	0	91	0	14

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	14	86	19
2020	Legal services	16	84	25
2020	Administration and operations	12	88	30
2020	Human resources	6	94	17
2020	Financial management	0	100	10
2020	Policy	19	81	17
2020	Other services to the public	20	80	19
2020	None of the above	13	87	14

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	29	71	18
2020	Legal services	42	58	25
2020	Administration and operations	12	88	31
2020	Human resources	30	70	17
2020	Financial management	10	90	10
2020	Policy	19	81	17
2020	Other services to the public	63	37	18
2020	None of the above	35	65	14
2019	Compliance, inspection and enforcement	60	40	10
2019	Legal services	45	55	19
2019	Administration and operations	47	53	15
2019	Human resources	24	76	13
2019	Financial management	9	91	12
2019	Other services to the public	56	44	14
2017	Compliance, inspection and enforcement	42	58	14
2017	Administration and operations	43	57	18
2017	Other services to the public	43	57	15
2014	Compliance, inspection and enforcement	37	63	19
2014	Legal services	36	64	25
2014	Administration and operations	29	71	39
2014	Human resources	40	60	13
2014	Other services to the public	30	70	17
2014	None of the above	62	38	13

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	82	18	10
2020	Other services to the public	62	38	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	89	11	10
2020	Other services to the public	87	13	11
2014	Administration and operations	100	0	11

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Other services to the public	48	29	0	10	0	0	14	89	11	10
2014	Administration and operations	62	19	10	10	0	0	0	81	10	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	68	14	0	19	0	0	0	81	19	19
2020	Legal services	65	23	4	7	0	0	0	88	7	25
2020	Administration and operations	65	22	7	4	2	0	0	87	6	31
2020	Human resources	70	24	0	0	0	0	6	100	0	17
2020	Financial management	50	39	11	0	0	0	0	89	0	10
2020	Policy	89	11	0	0	0	0	0	100	0	16
2020	Other services to the public	63	10	5	0	8	5	8	85	9	18
2020	None of the above	48	43	10	0	0	0	0	90	0	14

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	30	60	9	0	67	33	19
2020	Legal services	15	58	27	0	79	21	25
2020	Administration and operations	15	71	14	0	83	17	31
2020	Human resources	29	59	12	0	67	33	17
2020	Financial management	31	48	21	0	61	39	10
2020	Policy	31	43	19	6	58	42	17
2020	Other services to the public	10	60	22	8	86	14	19
2020	None of the above	44	37	19	0	46	54	14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	44	23	14	5	9	0	5	71	15	19
2020	Legal services	54	9	9	3	0	4	21	85	4	25
2020	Administration and operations	52	12	3	8	6	0	18	78	18	31
2020	Human resources	40	12	12	0	23	0	12	60	27	17
2020	Financial management	37	21	11	21	0	0	10	64	23	10
2020	Policy	57	18	0	6	0	0	19	92	8	17
2020	Other services to the public	50	10	5	10	8	0	17	73	21	19
2020	None of the above	29	6	19	9	15	0	22	45	31	14
2019	Compliance, inspection and enforcement	40	10	10	10	10	0	20	63	25	10
2019	Legal services	62	5	0	6	11	0	16	80	20	19
2019	Administration and operations	57	29	7	0	8	0	0	86	8	15
2019	Human resources	21	0	32	8	23	0	17	25	37	13
2019	Financial management	59	16	8	17	0	0	0	75	17	12
2019	Other services to the public	21	21	0	0	43	0	14	50	50	14
2018	Compliance, inspection and enforcement	46	18	0	9	18	0	9	70	30	11
2018	Legal services	46	18	11	5	11	0	10	71	17	21
2018	Administration and operations	56	6	11	17	5	0	5	65	24	18
2018	Financial management	34	25	15	7	6	0	13	67	16	15

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities