2020 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 33 5 5 4 0 0 86 9 177
2020 Does not provide services to public 45 44 4 5 2 0 0 90 7 438

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 18 1 1 2 0 0 96 3 176
2020 Does not provide services to public 76 18 3 1 1 0 0 95 2 436
2017 Provides services to public 61 32 3 4 1 0 0 93 4 115
2017 Does not provide services to public 72 21 3 3 0 0 0 93 3 315
2014 Provides services to public 54 33 5 7 0 1 0 88 7 101
2014 Does not provide services to public 63 25 3 6 1 0 1 89 8 321

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 41 8 7 3 0 1 81 10 177
2020 Does not provide services to public 40 39 9 8 3 0 1 80 11 439
2019 Provides services to public 53 25 6 10 5 0 0 79 15 155
2019 Does not provide services to public 53 29 7 7 5 0 0 82 11 356
2017 Provides services to public 42 40 4 9 4 0 1 83 13 115
2017 Does not provide services to public 56 31 4 7 2 0 0 87 9 315
2014 Provides services to public 40 28 10 10 12 0 0 68 22 102
2014 Does not provide services to public 44 33 5 11 7 0 0 77 18 321

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 37 8 5 3 0 0 84 8 177
2020 Does not provide services to public 42 38 12 6 2 0 0 80 7 435
2019 Provides services to public 41 35 10 8 5 0 0 77 13 153
2019 Does not provide services to public 45 36 10 6 1 0 1 82 8 355
2018 Provides services to public 39 45 12 3 1 0 0 84 4 94
2018 Does not provide services to public 46 38 8 4 2 0 2 86 6 267
2017 Provides services to public 34 45 11 8 1 0 1 80 9 115
2017 Does not provide services to public 48 37 9 4 1 0 1 86 5 314
2014 Provides services to public 31 40 15 7 4 1 1 73 11 102
2014 Does not provide services to public 42 39 10 7 3 0 0 81 10 321

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 31 11 4 4 0 1 81 8 176
2020 Does not provide services to public 45 40 9 5 1 0 1 85 6 436
2019 Provides services to public 52 36 6 4 2 0 0 88 7 155
2019 Does not provide services to public 57 32 6 3 3 0 0 88 6 353
2017 Provides services to public 41 44 9 3 3 0 0 85 6 115
2017 Does not provide services to public 56 34 6 3 1 0 0 90 3 314
2014 Provides services to public 41 42 10 6 2 0 0 82 8 101
2014 Does not provide services to public 48 40 7 3 0 1 1 89 3 321

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 29 9 5 4 1 0 83 8 177
2020 Does not provide services to public 50 31 11 5 3 0 0 82 8 438
2019 Provides services to public 48 28 14 6 3 1 1 77 9 152
2019 Does not provide services to public 53 26 10 4 5 1 1 81 10 355
2018 Provides services to public 48 38 11 4 0 0 0 85 4 94
2018 Does not provide services to public 55 25 10 6 3 0 1 81 9 265
2017 Provides services to public 35 37 12 13 3 0 0 72 16 115
2017 Does not provide services to public 47 33 10 5 3 1 1 81 8 314
2014 Provides services to public 32 35 16 10 5 2 0 68 16 102
2014 Does not provide services to public 35 40 12 6 3 2 3 78 10 320

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 36 6 3 4 0 0 86 7 177
2020 Does not provide services to public 43 39 13 3 2 0 0 83 5 437
2019 Provides services to public 47 34 10 7 2 0 0 81 9 154
2019 Does not provide services to public 48 32 10 6 5 0 0 80 11 355
2018 Provides services to public 46 42 8 4 0 0 0 88 4 94
2018 Does not provide services to public 36 42 13 7 2 0 0 78 9 265
2017 Provides services to public 39 39 13 5 4 0 0 78 9 115
2017 Does not provide services to public 37 43 11 5 4 0 0 80 9 314
2014 Provides services to public 31 42 13 13 2 0 0 73 15 102
2014 Does not provide services to public 31 46 12 8 4 0 0 76 12 320

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 32 14 5 4 1 1 77 9 177
2020 Does not provide services to public 44 35 14 4 2 0 0 80 7 437
2019 Provides services to public 37 41 7 10 4 0 0 79 14 155
2019 Does not provide services to public 41 36 11 7 4 0 0 78 11 354
2018 Provides services to public 48 33 12 5 1 0 0 81 6 94
2018 Does not provide services to public 37 38 13 7 3 0 0 76 11 266
2017 Provides services to public 24 38 16 12 8 2 0 63 21 115
2017 Does not provide services to public 36 38 13 9 4 0 0 74 13 315
2014 Provides services to public 22 33 17 18 11 0 0 55 28 102
2014 Does not provide services to public 29 38 17 10 6 0 0 67 16 321

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 39 8 3 4 0 0 85 7 176
2020 Does not provide services to public 37 45 12 5 1 0 0 82 6 433
2019 Provides services to public 41 40 8 9 3 0 0 80 12 154
2019 Does not provide services to public 38 40 9 10 3 0 0 78 13 352
2018 Provides services to public 40 42 11 6 1 0 0 82 7 94
2018 Does not provide services to public 36 41 13 8 3 0 0 76 11 267
2017 Provides services to public 27 36 18 11 6 1 0 65 17 114
2017 Does not provide services to public 32 42 12 10 4 0 0 74 15 314

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 28 5 1 1 0 0 93 2 176
2020 Does not provide services to public 58 32 6 2 1 0 0 90 3 434
2019 Provides services to public 59 30 5 5 2 0 0 89 6 154
2019 Does not provide services to public 60 30 6 4 1 0 0 90 5 354
2018 Provides services to public 63 31 4 1 0 0 0 95 1 94
2018 Does not provide services to public 54 40 4 1 0 0 0 94 2 266
2017 Provides services to public 47 36 8 7 1 0 0 83 8 115
2017 Does not provide services to public 47 39 8 3 2 0 0 86 6 315
2014 Provides services to public 46 35 10 6 4 0 0 81 10 102
2014 Does not provide services to public 44 42 10 2 1 1 0 87 4 321

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 34 12 6 3 0 0 79 9 177
2020 Does not provide services to public 45 35 12 5 3 0 0 80 8 436
2019 Provides services to public 38 38 12 8 4 0 0 76 12 155
2019 Does not provide services to public 47 32 11 5 5 0 0 78 10 352
2018 Provides services to public 44 41 12 1 2 0 0 85 3 94
2018 Does not provide services to public 36 43 12 7 1 1 0 80 8 264
2017 Provides services to public 31 36 13 13 7 0 0 67 20 115
2017 Does not provide services to public 40 35 15 7 3 0 0 75 10 315

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 28 8 0 1 0 1 90 1 176
2020 Does not provide services to public 54 31 11 2 1 0 1 86 3 435
2019 Provides services to public 62 30 8 1 0 0 0 91 1 155
2019 Does not provide services to public 59 29 8 3 1 0 0 87 4 351
2018 Provides services to public 64 28 7 1 0 0 0 92 1 94
2018 Does not provide services to public 54 34 8 2 2 0 0 88 4 263
2017 Provides services to public 56 35 9 0 0 0 0 91 0 114
2017 Does not provide services to public 54 34 9 1 1 0 0 88 2 315
2014 Provides services to public 63 26 7 2 1 1 0 90 3 102
2014 Does not provide services to public 61 29 6 3 1 0 0 90 4 320

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 40 10 8 4 1 2 78 12 176
2020 Does not provide services to public 43 38 11 5 2 0 1 82 7 434
2019 Provides services to public 41 35 9 9 5 0 0 76 15 153
2019 Does not provide services to public 41 37 8 10 4 0 0 78 14 352
2018 Provides services to public 42 33 19 2 3 0 1 75 5 94
2018 Does not provide services to public 36 41 10 7 4 0 1 79 11 262
2017 Provides services to public 30 40 17 6 7 0 0 70 13 114
2017 Does not provide services to public 38 41 11 6 4 0 1 79 10 315
2014 Provides services to public 27 39 12 17 5 0 0 66 22 102
2014 Does not provide services to public 28 44 14 8 6 0 0 73 13 321

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 37 17 4 3 1 1 76 7 177
2020 Does not provide services to public 44 36 11 6 2 0 0 81 8 435
2019 Provides services to public 44 30 14 5 6 1 0 75 11 154
2019 Does not provide services to public 44 29 11 10 5 0 0 73 15 354
2018 Provides services to public 46 35 12 6 1 0 0 81 7 94
2018 Does not provide services to public 40 39 9 7 4 0 0 79 12 261
2017 Provides services to public 32 33 16 11 6 0 1 66 18 114
2017 Does not provide services to public 45 36 8 7 4 0 1 81 10 313
2014 Provides services to public 31 30 15 15 8 0 0 61 23 102
2014 Does not provide services to public 35 40 12 8 5 0 1 75 13 321

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 37 7 5 2 0 0 86 7 176
2020 Does not provide services to public 44 40 10 4 2 0 0 85 5 434
2019 Provides services to public 40 41 12 4 3 0 0 81 7 154
2019 Does not provide services to public 48 32 11 6 3 0 0 80 9 348
2018 Provides services to public 46 41 8 5 0 0 0 87 5 94
2018 Does not provide services to public 41 34 16 7 2 0 0 74 9 265
2017 Provides services to public 32 39 20 3 5 0 0 72 9 114
2017 Does not provide services to public 41 37 14 6 1 0 0 79 8 315
2014 Provides services to public 27 40 14 12 8 0 0 66 20 102
2014 Does not provide services to public 31 45 13 6 4 1 0 76 10 321

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 30 9 2 1 0 0 88 2 175
2020 Does not provide services to public 48 38 9 3 1 0 0 86 4 439
2019 Provides services to public 55 30 12 3 1 0 0 85 3 154
2019 Does not provide services to public 50 33 10 5 3 0 0 83 7 355
2018 Provides services to public 48 38 12 2 0 0 0 86 2 94
2018 Does not provide services to public 44 38 11 5 2 0 0 82 7 266
2017 Provides services to public 42 35 12 6 5 0 0 77 11 114
2017 Does not provide services to public 45 39 10 2 3 0 0 85 6 315
2014 Provides services to public 36 36 17 7 3 0 0 72 10 102
2014 Does not provide services to public 38 42 11 5 3 0 0 81 8 321

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 31 16 9 3 1 1 72 12 177
2020 Does not provide services to public 43 30 16 7 4 0 0 74 11 431
2019 Provides services to public 42 27 16 12 2 1 1 69 14 151
2019 Does not provide services to public 46 33 15 3 4 0 0 79 6 354
2018 Provides services to public 37 38 16 5 3 0 1 76 8 94
2018 Does not provide services to public 52 29 13 3 2 0 0 82 5 267
2017 Provides services to public 40 41 9 9 1 0 0 80 10 115
2017 Does not provide services to public 48 33 12 4 2 0 1 81 6 315
2014 Provides services to public 34 32 21 8 4 1 0 67 12 102
2014 Does not provide services to public 39 38 14 6 3 0 0 77 9 321

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 23 37 17 12 1 3 29 32 175
2020 Does not provide services to public 7 23 34 24 9 1 1 34 31 438
2019 Provides services to public 11 17 33 23 14 0 2 38 29 153
2019 Does not provide services to public 8 19 33 27 11 1 1 39 27 353
2018 Provides services to public 6 25 49 15 4 0 0 20 32 94
2018 Does not provide services to public 6 19 38 25 11 0 1 36 25 267
2017 Provides services to public 5 21 44 15 11 0 4 27 27 115
2017 Does not provide services to public 5 22 41 18 9 0 5 28 29 314
2014 Provides services to public 11 25 41 15 5 1 3 21 37 102
2014 Does not provide services to public 9 28 38 17 7 1 1 24 37 320

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 7 23 29 29 4 3 62 14 172
2020 Does not provide services to public 3 12 23 30 27 4 1 60 16 439
2019 Provides services to public 8 19 20 27 24 1 1 52 27 151
2019 Does not provide services to public 6 15 23 28 24 2 2 55 22 356
2018 Provides services to public 2 17 31 30 15 4 1 48 20 93
2018 Does not provide services to public 8 11 27 27 24 0 2 53 20 266
2017 Provides services to public 9 19 25 24 10 6 7 39 32 114
2017 Does not provide services to public 7 16 30 25 15 2 5 43 24 313
2014 Provides services to public 10 25 30 19 8 3 5 29 38 101
2014 Does not provide services to public 9 22 28 22 12 4 3 36 33 319

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 12 33 23 17 3 2 42 23 174
2020 Does not provide services to public 7 16 32 26 14 4 1 42 24 438
2019 Provides services to public 8 15 38 18 17 1 4 36 24 152
2019 Does not provide services to public 10 18 30 25 11 3 3 38 30 352
2018 Provides services to public 7 23 33 21 12 3 1 34 31 94
2018 Does not provide services to public 8 19 31 25 14 1 2 40 28 266
2017 Provides services to public 8 20 46 12 8 2 4 21 29 115
2017 Does not provide services to public 8 18 36 21 12 1 4 35 27 314
2014 Provides services to public 17 20 31 18 7 3 4 26 40 102
2014 Does not provide services to public 11 25 32 17 10 2 3 28 38 320

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 10 21 36 25 2 1 63 15 172
2020 Does not provide services to public 5 15 25 34 18 1 1 54 21 436
2019 Provides services to public 7 6 30 30 25 0 2 56 14 153
2019 Does not provide services to public 4 12 31 32 18 1 1 52 17 352
2018 Provides services to public 1 14 32 31 19 1 2 51 15 94
2018 Does not provide services to public 6 14 25 33 20 0 2 55 20 266
2017 Provides services to public 4 16 32 24 18 1 5 45 21 115
2017 Does not provide services to public 4 14 29 33 16 1 3 51 19 310
2014 Provides services to public 9 12 30 34 9 3 3 46 22 102
2014 Does not provide services to public 4 20 35 25 14 2 1 40 24 319

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 17 24 20 24 3 4 48 26 172
2020 Does not provide services to public 7 15 24 28 22 3 2 52 23 438
2019 Provides services to public 8 13 23 24 26 3 3 53 23 153
2019 Does not provide services to public 6 13 27 26 23 2 3 52 19 353
2018 Provides services to public 13 20 27 22 15 2 2 38 34 92
2018 Does not provide services to public 8 17 26 22 24 2 2 48 26 266
2017 Provides services to public 9 22 27 20 12 1 8 36 34 114
2017 Does not provide services to public 7 15 30 23 17 2 6 43 24 314
2014 Provides services to public 18 24 30 11 8 3 6 21 46 102
2014 Does not provide services to public 10 24 29 20 11 2 4 33 36 320

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 14 23 24 25 5 3 54 22 170
2020 Does not provide services to public 5 13 24 29 23 4 2 56 19 437
2019 Provides services to public 14 22 25 12 19 3 5 33 39 153
2019 Does not provide services to public 10 22 20 22 19 4 3 45 34 352
2018 Provides services to public 9 22 27 23 10 7 1 36 35 93
2018 Does not provide services to public 10 20 28 20 18 2 2 40 31 266
2017 Provides services to public 20 23 22 13 9 5 7 25 50 115
2017 Does not provide services to public 10 23 22 23 12 4 5 39 36 314
2014 Provides services to public 14 20 24 24 9 5 5 37 37 102
2014 Does not provide services to public 7 19 27 26 13 6 2 42 28 320

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 10 29 30 21 4 1 53 16 175
2020 Does not provide services to public 7 11 31 28 18 3 2 49 19 439
2019 Provides services to public 9 13 34 22 16 3 3 40 24 152
2019 Does not provide services to public 8 12 33 26 15 4 2 43 22 353
2018 Provides services to public 6 18 41 22 9 3 1 33 25 93
2018 Does not provide services to public 10 14 35 23 15 2 2 40 25 266
2017 Provides services to public 6 21 40 15 9 3 6 26 30 115
2017 Does not provide services to public 6 20 36 22 10 3 3 34 27 314
2014 Provides services to public 18 21 30 17 9 1 4 28 40 101
2014 Does not provide services to public 11 19 35 16 14 4 3 31 32 320

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 3 11 33 29 22 1 2 52 15 175
2020 Does not provide services to public 3 12 32 32 19 1 2 52 15 439
2019 Provides services to public 5 7 34 22 28 1 3 52 13 152
2019 Does not provide services to public 3 7 24 37 24 2 2 64 10 353
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 33 12 6 3 8 5 76 10 174
2020 Does not provide services to public 40 31 13 5 2 7 3 78 8 439
2019 Provides services to public 39 26 15 4 6 6 3 72 12 154
2019 Does not provide services to public 35 32 14 7 5 4 4 73 12 355
2018 Provides services to public 34 37 14 8 4 1 2 73 13 94
2018 Does not provide services to public 33 31 12 10 5 5 5 70 16 267
2017 Provides services to public 22 38 13 12 6 7 3 66 19 115
2017 Does not provide services to public 35 28 13 6 5 5 7 73 13 315
2014 Provides services to public 33 23 15 11 9 3 6 62 22 102
2014 Does not provide services to public 30 33 11 12 6 5 4 69 19 320

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 25 7 7 3 1 1 83 10 175
2020 Does not provide services to public 61 26 6 5 1 0 0 87 6 439
2019 Provides services to public 54 25 11 4 6 0 0 79 10 155
2019 Does not provide services to public 55 26 8 5 5 1 0 82 10 354
2018 Provides services to public 59 28 4 8 1 0 0 87 9 94
2018 Does not provide services to public 44 35 8 7 3 2 0 81 10 265
2017 Provides services to public 50 28 10 8 4 0 0 78 12 114
2017 Does not provide services to public 53 31 6 6 3 0 0 84 9 315
2014 Provides services to public 43 26 10 15 6 1 0 69 21 102
2014 Does not provide services to public 44 34 8 7 6 0 1 78 13 320

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 23 2 2 2 1 0 94 5 174
2020 Does not provide services to public 68 26 3 2 1 0 0 94 3 439
2019 Provides services to public 56 29 6 6 3 0 0 86 9 154
2019 Does not provide services to public 59 27 5 4 5 0 0 85 9 353
2018 Provides services to public 59 31 6 3 0 1 0 90 3 94
2018 Does not provide services to public 53 35 6 4 1 1 0 88 5 267
2017 Provides services to public 41 43 10 3 2 0 0 84 5 115
2017 Does not provide services to public 57 32 4 6 1 0 0 89 7 314
2014 Provides services to public 42 35 16 4 4 0 0 76 8 102
2014 Does not provide services to public 45 38 9 6 2 0 0 83 8 320

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 30 9 3 1 3 1 86 5 174
2020 Does not provide services to public 57 30 9 2 1 0 0 88 3 435
2019 Provides services to public 51 32 7 7 2 1 0 85 9 153
2019 Does not provide services to public 50 32 10 5 2 1 0 83 6 352
2018 Provides services to public 51 36 9 2 1 0 1 88 3 94
2018 Does not provide services to public 46 38 11 3 2 1 0 85 4 266

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 17 12 4 4 12 5 75 10 174
2020 Does not provide services to public 52 24 7 1 3 10 4 88 5 438
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 18 15 3 3 3 5 78 6 175
2020 Does not provide services to public 57 23 11 3 1 1 4 84 4 438
2019 Provides services to public 53 25 14 3 2 2 2 81 5 155
2019 Does not provide services to public 53 24 11 3 2 2 4 82 5 355

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 32 11 7 2 1 1 80 8 174
2020 Does not provide services to public 54 28 12 3 1 0 1 83 4 437
2019 Provides services to public 48 30 13 4 4 0 0 79 8 154
2019 Does not provide services to public 49 32 10 6 3 1 0 81 9 352
2018 Provides services to public 51 33 10 5 1 0 0 83 6 93
2018 Does not provide services to public 50 32 9 7 2 0 0 82 9 267
2017 Provides services to public 31 41 11 8 8 0 0 72 16 115
2017 Does not provide services to public 41 40 7 9 4 0 0 81 12 315
2014 Provides services to public 29 36 16 13 4 0 1 66 17 102
2014 Does not provide services to public 39 35 10 8 5 1 1 76 14 321

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 24 16 3 2 2 1 78 6 177
2020 Does not provide services to public 58 24 11 3 2 1 1 84 5 437

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 25 9 6 3 0 1 82 9 176
2020 Does not provide services to public 60 27 9 2 1 0 1 88 3 437
2019 Provides services to public 53 25 11 8 3 0 0 78 11 154
2019 Does not provide services to public 54 27 10 4 4 1 0 83 8 352
2018 Provides services to public 54 33 6 4 2 0 1 88 6 92
2018 Does not provide services to public 50 31 11 6 2 0 0 81 8 265
2017 Provides services to public 35 40 8 14 4 0 0 75 17 115
2017 Does not provide services to public 47 37 7 6 3 0 0 84 9 314
2014 Provides services to public 40 30 15 6 9 0 0 70 14 102
2014 Does not provide services to public 42 36 10 8 4 1 0 78 12 321

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 33 67 174
2020 Does not provide services to public 38 62 439

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 21 8 2 5 6 9 82 8 176
2020 Does not provide services to public 62 18 4 1 2 4 9 91 4 439

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 27 8 4 3 1 0 86 7 177
2020 Does not provide services to public 62 25 8 4 1 0 0 87 5 439
2019 Provides services to public 60 24 5 10 2 0 0 83 12 155
2019 Does not provide services to public 56 26 9 7 3 0 0 82 10 354
2018 Provides services to public 56 30 9 2 3 0 0 86 5 92
2018 Does not provide services to public 53 27 11 5 4 0 0 80 9 266
2017 Provides services to public 48 29 14 3 6 0 0 77 10 115
2017 Does not provide services to public 53 29 9 6 4 0 0 81 10 311
2014 Provides services to public 38 33 17 5 7 0 0 71 12 102
2014 Does not provide services to public 46 33 9 6 6 1 0 79 12 320
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 26 9 3 3 6 0 85 6 176
2020 Does not provide services to public 50 31 9 3 2 5 0 86 5 439
2019 Provides services to public 48 30 9 6 3 4 1 82 9 155
2019 Does not provide services to public 48 29 8 5 7 3 0 79 12 355
2018 Provides services to public 36 39 16 4 1 2 1 78 6 94
2018 Does not provide services to public 39 32 9 8 5 6 0 76 14 267
2017 Provides services to public 30 35 16 12 2 3 1 68 15 115
2017 Does not provide services to public 34 35 13 8 5 5 0 73 14 315
2014 Provides services to public 28 34 14 13 9 3 0 64 22 102
2014 Does not provide services to public 25 39 16 11 5 4 0 67 17 319

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 26 12 4 3 1 1 81 7 177
2020 Does not provide services to public 50 31 10 5 2 2 0 83 7 436
2019 Provides services to public 49 30 7 8 3 2 1 81 11 155
2019 Does not provide services to public 46 31 10 7 5 1 0 78 13 355
2018 Provides services to public 44 34 14 6 1 1 0 79 7 92
2018 Does not provide services to public 34 40 14 8 3 0 0 75 11 265
2017 Provides services to public 25 37 18 12 4 3 1 64 18 115
2017 Does not provide services to public 29 42 15 8 5 1 0 72 13 315
2014 Provides services to public 26 35 17 13 8 1 0 62 21 102
2014 Does not provide services to public 22 44 17 8 6 2 0 68 15 320

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 31 13 4 3 5 0 79 7 177
2020 Does not provide services to public 35 35 16 6 4 5 0 74 10 436
2019 Provides services to public 36 36 11 9 6 2 0 73 16 155
2019 Does not provide services to public 35 32 15 7 6 5 0 70 14 355
2018 Provides services to public 33 36 18 9 0 3 0 71 10 94
2018 Does not provide services to public 23 38 15 11 5 7 0 66 18 267
2017 Provides services to public 14 36 22 15 6 5 1 53 23 114
2017 Does not provide services to public 18 41 17 11 8 5 0 62 20 315
2014 Provides services to public 15 33 21 18 9 3 0 50 28 102
2014 Does not provide services to public 16 37 21 15 7 5 0 56 23 320

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 32 15 8 2 4 0 74 11 177
2020 Does not provide services to public 30 41 14 10 3 3 0 73 13 438
2019 Provides services to public 34 35 15 10 3 3 0 71 13 155
2019 Does not provide services to public 32 32 14 11 8 4 0 66 19 354
2018 Provides services to public 28 44 15 8 3 2 0 73 11 94
2018 Does not provide services to public 22 38 20 11 6 4 0 62 17 266
2017 Provides services to public 16 36 18 20 6 5 1 54 27 115
2017 Does not provide services to public 22 39 16 14 7 2 0 62 21 313
2014 Provides services to public 16 23 25 22 12 1 0 39 35 102
2014 Does not provide services to public 17 37 16 19 8 3 0 56 28 319

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 23 5 1 2 2 0 92 3 177
2020 Does not provide services to public 66 20 10 3 0 1 0 87 4 439
2019 Provides services to public 60 26 8 3 1 2 0 88 4 155
2019 Does not provide services to public 69 21 6 1 1 2 0 91 2 356
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 35 8 3 2 1 0 87 5 177
2020 Does not provide services to public 40 45 10 3 1 1 0 86 4 438
2019 Provides services to public 42 44 10 2 1 1 1 87 3 154
2019 Does not provide services to public 46 40 7 4 3 1 0 86 6 355
2018 Provides services to public 36 53 9 1 0 1 0 90 1 93
2018 Does not provide services to public 39 40 13 5 2 0 0 80 7 268
2017 Provides services to public 34 43 9 9 2 2 0 79 12 114
2017 Does not provide services to public 32 47 11 7 2 0 0 80 9 314
2014 Provides services to public 30 42 12 12 3 1 0 73 15 102
2014 Does not provide services to public 29 51 10 7 2 1 0 81 9 321

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 44 12 7 2 4 0 79 9 175
2020 Does not provide services to public 27 45 15 9 2 3 0 74 11 436
2019 Provides services to public 28 38 17 10 3 2 0 69 14 155
2019 Does not provide services to public 27 35 19 12 5 2 0 63 18 353

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 9 9 5 5 0 76 14 177
2020 Does not provide services to public 32 38 14 9 2 3 1 73 12 437
2019 Provides services to public 35 32 13 12 4 3 1 70 17 153
2019 Does not provide services to public 37 29 16 8 5 3 1 69 14 355
2018 Provides services to public 34 36 21 3 4 2 0 71 8 93
2018 Does not provide services to public 30 38 14 9 6 1 2 70 16 268
2017 Provides services to public 26 39 13 10 5 5 2 70 16 115
2017 Does not provide services to public 32 32 16 10 5 4 2 68 16 312
2014 Provides services to public 23 37 17 10 9 2 1 62 20 102
2014 Does not provide services to public 27 35 15 11 7 3 2 65 19 321

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 33 11 5 3 3 1 80 9 175
2020 Does not provide services to public 38 40 16 2 1 3 0 80 3 435
2019 Provides services to public 38 33 16 8 4 1 0 71 12 155
2019 Does not provide services to public 41 31 18 5 3 1 0 73 8 354
2018 Provides services to public 37 41 14 6 0 2 0 80 6 94
2018 Does not provide services to public 35 39 16 7 2 2 0 75 9 268

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 24 17 5 7 14 4 65 14 177
2020 Does not provide services to public 28 27 16 8 5 14 3 66 15 437
2019 Provides services to public 26 17 25 13 9 9 2 48 24 153
2019 Does not provide services to public 30 19 16 12 8 11 3 58 24 354
2018 Provides services to public 20 25 20 18 4 12 1 51 26 93
2018 Does not provide services to public 20 24 19 12 11 8 6 51 27 267
2017 Provides services to public 12 22 18 13 16 12 7 42 36 115
2017 Does not provide services to public 18 25 17 11 9 14 5 54 26 314
2014 Provides services to public 12 11 19 23 22 12 2 26 52 102
2014 Does not provide services to public 14 21 19 15 14 13 4 42 35 318

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 32 13 6 5 4 0 75 12 177
2020 Does not provide services to public 36 36 14 8 3 3 0 75 11 436
2019 Provides services to public 38 29 18 10 2 4 0 69 12 152
2019 Does not provide services to public 37 32 12 10 5 3 1 72 16 355
2018 Provides services to public 41 34 15 4 3 2 1 77 8 94
2018 Does not provide services to public 35 37 14 8 4 1 1 73 13 268
2017 Provides services to public 36 38 12 4 6 4 1 77 10 114
2017 Does not provide services to public 45 34 8 7 2 4 0 82 9 314
2014 Provides services to public 36 31 12 6 12 2 1 70 18 102
2014 Does not provide services to public 42 32 8 8 5 3 2 78 13 321

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 29 15 9 8 7 3 64 19 177
2020 Does not provide services to public 25 33 12 14 8 4 4 63 24 438
2019 Provides services to public 24 27 18 14 11 3 4 54 27 154
2019 Does not provide services to public 31 23 12 15 12 5 3 58 29 356
2018 Provides services to public 25 33 17 11 10 1 3 61 22 94
2018 Does not provide services to public 23 26 16 15 14 1 5 52 31 268
2017 Provides services to public 17 34 15 9 16 4 4 56 28 115
2017 Does not provide services to public 24 26 11 18 14 3 4 54 34 315
2014 Provides services to public 12 21 12 18 30 6 1 36 52 102
2014 Does not provide services to public 17 24 16 16 21 3 3 44 40 321

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 20 14 5 3 1 2 78 8 176
2020 Does not provide services to public 54 22 10 6 3 0 4 80 10 439
2019 Provides services to public 51 22 13 5 3 1 5 77 9 154
2019 Does not provide services to public 57 20 10 3 3 1 6 83 7 356

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 19 13 6 2 2 3 79 7 176
2020 Does not provide services to public 52 21 13 6 4 1 3 77 10 438
2019 Provides services to public 58 22 7 4 2 2 4 85 7 154
2019 Does not provide services to public 60 18 11 4 2 1 5 83 6 353

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 74 8 6 0 5 5 3 89 5 177
2020 Does not provide services to public 79 8 4 1 1 4 4 94 2 435
2019 Provides services to public 72 8 6 3 2 2 8 88 5 153
2019 Does not provide services to public 75 9 4 2 1 4 5 92 3 353

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 17 4 1 2 4 4 93 3 176
2020 Does not provide services to public 76 8 4 1 1 2 6 92 3 435
2019 Provides services to public 77 5 2 2 1 3 11 94 3 152
2019 Does not provide services to public 77 7 4 0 0 1 10 94 1 356

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 42 15 4 3 4 0 76 8 174
2020 Does not provide services to public 31 44 15 5 2 3 0 77 7 438
2019 Provides services to public 31 38 17 10 3 1 0 70 13 155
2019 Does not provide services to public 31 38 17 8 3 3 0 72 11 355
2018 Provides services to public 28 47 17 6 1 1 1 76 7 94
2018 Does not provide services to public 27 41 18 8 2 3 1 71 10 266
2017 Provides services to public 22 40 23 5 6 3 0 64 12 115
2017 Does not provide services to public 27 43 18 5 3 2 1 73 9 314

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 37 6 4 2 2 0 88 6 175
2020 Does not provide services to public 45 39 10 2 2 2 0 86 4 437
2019 Provides services to public 50 31 14 4 2 0 0 80 6 153
2019 Does not provide services to public 48 35 10 4 2 1 0 83 6 356
2018 Provides services to public 52 36 9 1 0 1 0 89 1 94
2018 Does not provide services to public 46 39 11 2 1 2 0 86 2 266
2017 Provides services to public 35 47 11 3 2 1 0 83 5 114
2017 Does not provide services to public 44 39 12 2 1 2 1 85 3 314
2014 Provides services to public 31 36 18 9 6 1 0 67 15 102
2014 Does not provide services to public 37 41 11 4 2 4 0 82 6 321

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 30 10 3 3 7 1 82 7 176
2020 Does not provide services to public 43 33 13 3 2 6 0 80 6 436
2019 Provides services to public 47 27 15 3 2 3 2 78 6 155
2019 Does not provide services to public 49 29 13 5 1 4 1 81 6 355
2018 Provides services to public 45 36 11 2 2 4 0 85 4 94
2018 Does not provide services to public 46 33 13 3 0 5 0 83 4 267
2017 Provides services to public 34 38 19 6 3 0 1 72 9 115
2017 Does not provide services to public 44 34 12 4 2 3 1 82 6 314
2014 Provides services to public 38 30 16 7 5 4 0 71 12 102
2014 Does not provide services to public 41 36 11 5 2 5 0 82 7 321

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 29 16 5 4 16 2 69 11 177
2020 Does not provide services to public 29 29 20 7 2 13 0 67 10 439

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 26 9 8 3 4 2 79 12 172
2020 Does not provide services to public 47 31 11 3 1 6 2 84 4 435

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 25 4 3 1 0 0 92 4 174
2020 Does not provide services to public 64 29 5 1 1 0 0 93 2 436
2019 Provides services to public 58 27 7 6 2 0 0 85 8 153
2019 Does not provide services to public 63 27 6 2 2 0 0 90 4 355
2018 Provides services to public 67 25 7 2 0 0 0 91 2 94
2018 Does not provide services to public 59 29 8 2 2 0 0 89 4 267
2017 Provides services to public 47 37 8 3 4 0 0 84 7 115
2017 Does not provide services to public 53 37 7 2 1 0 0 90 4 314
2014 Provides services to public 41 40 11 6 2 0 0 82 8 102
2014 Does not provide services to public 44 41 7 3 4 0 0 86 7 321

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 33 6 5 2 0 0 87 8 172
2020 Does not provide services to public 54 32 8 3 2 1 0 86 6 436
2019 Provides services to public 52 25 13 9 1 0 0 77 10 154
2019 Does not provide services to public 53 25 11 5 6 0 0 78 11 355
2018 Provides services to public 53 30 12 4 1 0 0 83 5 93
2018 Does not provide services to public 44 31 16 5 3 1 0 76 8 265
2017 Provides services to public 33 41 18 2 5 1 0 75 7 115
2017 Does not provide services to public 42 38 12 6 2 0 0 80 8 313
2014 Provides services to public 23 38 21 10 8 0 0 61 18 102
2014 Does not provide services to public 30 42 14 9 4 1 0 72 13 320

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 33 8 3 3 1 0 86 6 171
2020 Does not provide services to public 53 33 9 3 2 0 0 86 4 434
2019 Provides services to public 53 24 10 12 1 0 0 77 13 154
2019 Does not provide services to public 49 31 8 6 5 0 0 81 11 353
2018 Provides services to public 52 29 14 4 1 0 0 81 5 92
2018 Does not provide services to public 43 36 12 6 2 0 0 79 9 266
2017 Provides services to public 34 44 8 8 6 0 0 78 14 114
2017 Does not provide services to public 42 40 10 4 3 0 0 82 8 314
2014 Provides services to public 26 35 16 17 5 1 0 62 22 102
2014 Does not provide services to public 30 45 10 10 3 1 0 76 13 319

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 24 15 10 5 2 1 69 16 174
2020 Does not provide services to public 43 26 18 6 3 2 1 71 9 438
2019 Provides services to public 44 21 12 11 8 2 1 68 20 155
2019 Does not provide services to public 42 25 13 7 9 3 1 70 17 354
2018 Provides services to public 43 25 12 11 5 2 2 71 17 94
2018 Does not provide services to public 38 25 19 9 7 1 1 64 16 266
2017 Provides services to public 36 25 19 9 5 5 1 65 15 115
2017 Does not provide services to public 36 22 20 11 5 5 1 61 18 314
2014 Provides services to public 25 26 16 10 18 5 0 54 29 102
2014 Does not provide services to public 28 25 17 13 10 6 2 57 24 320
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 27 39 34 177
2020 Does not provide services to public 24 39 38 439
2019 Provides services to public 34 27 39 154
2019 Does not provide services to public 34 29 38 356
2018 Provides services to public 27 34 39 94
2018 Does not provide services to public 32 25 43 268
2017 Provides services to public 24 39 37 115
2017 Does not provide services to public 30 35 35 315
2014 Provides services to public 39 28 33 102
2014 Does not provide services to public 37 30 33 321

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 7 19 39 4 29 2 48
2020 Does not provide services to public 7 24 45 4 17 4 102
2019 Provides services to public 16 10 30 0 33 11 52
2019 Does not provide services to public 9 14 36 3 27 11 119
2018 Provides services to public 4 24 61 3 8 0 25
2018 Does not provide services to public 15 20 34 6 18 7 86
2017 Provides services to public 11 16 62 3 4 4 28
2017 Does not provide services to public 11 19 40 2 18 10 94
2014 Provides services to public 7 26 59 0 9999 7 40
2014 Does not provide services to public 10 18 52 5 9999 15 118
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 177
2020 Does not provide services to public 7 93 439
2019 Provides services to public 13 87 155
2019 Does not provide services to public 10 90 356
2018 Provides services to public 12 88 93
2018 Does not provide services to public 11 89 268

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 14
2020 Does not provide services to public 40 60 32
2019 Provides services to public 49 51 20
2019 Does not provide services to public 41 59 36
2018 Provides services to public 57 43 11
2018 Does not provide services to public 57 43 30

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 14
2020 Does not provide services to public 71 29 32
2019 Provides services to public 73 27 20
2019 Does not provide services to public 62 38 36

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 14
2020 Does not provide services to public 0 100 32
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 20
2019 Does not provide services to public 32 68 36

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 14
2020 Does not provide services to public 41 59 32
2019 Provides services to public 36 64 20
2019 Does not provide services to public 42 58 36

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 14
2020 Does not provide services to public 37 63 32
2019 Provides services to public 48 52 20
2019 Does not provide services to public 44 56 36
2018 Provides services to public 57 43 11
2018 Does not provide services to public 54 46 30

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 14
2020 Does not provide services to public 35 65 32
2019 Provides services to public 36 64 20
2019 Does not provide services to public 41 59 36

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 20
2019 Does not provide services to public 23 77 36

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 14
2020 Does not provide services to public 59 41 32
2019 Provides services to public 53 47 20
2019 Does not provide services to public 44 56 36
2018 Provides services to public 47 53 11
2018 Does not provide services to public 53 47 30

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 40 60 20
2019 Does not provide services to public 29 71 36

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 14
2020 Does not provide services to public 0 100 32
2018 Provides services to public 0 100 11
2018 Does not provide services to public 0 100 30

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 14
2020 Does not provide services to public 18 82 32
2018 Provides services to public 0 100 11
2018 Does not provide services to public 20 80 30

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 49 51 14
2020 Does not provide services to public 37 63 32
2019 Provides services to public 43 57 20
2019 Does not provide services to public 52 48 36

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 20
2019 Does not provide services to public 23 77 36

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 14
2020 Does not provide services to public 44 56 32
2019 Provides services to public 46 54 20
2019 Does not provide services to public 56 44 36

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 14
2020 Does not provide services to public 15 85 32

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 14
2020 Does not provide services to public 39 61 32

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 13 13 2 4 34 8 68 10 177
2020 Does not provide services to public 21 14 16 4 2 33 10 61 11 439
2019 Provides services to public 22 16 17 6 3 26 11 59 14 154
2019 Does not provide services to public 22 11 13 6 4 28 15 59 18 356
2018 Provides services to public 18 17 19 5 2 27 12 57 12 94
2018 Does not provide services to public 17 15 18 5 3 37 6 55 14 267
2017 Provides services to public 14 17 18 7 4 27 13 52 18 114
2017 Does not provide services to public 17 14 16 6 2 34 10 55 15 315
2014 Provides services to public 4 24 15 11 7 24 15 47 29 102
2014 Does not provide services to public 15 16 21 4 5 31 7 50 16 320

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 22 13 2 2 17 2 78 6 177
2020 Does not provide services to public 32 31 15 4 2 15 1 75 7 439
2019 Provides services to public 36 26 17 6 2 13 1 73 8 155
2019 Does not provide services to public 39 25 14 6 3 11 1 73 11 353
2018 Provides services to public 32 29 13 5 1 19 2 76 8 94
2018 Does not provide services to public 30 31 17 6 4 12 0 70 10 267
2017 Provides services to public 21 32 18 7 5 12 5 65 14 114
2017 Does not provide services to public 25 31 17 7 3 15 2 67 12 315
2014 Provides services to public 19 25 25 6 9 11 5 52 18 102
2014 Does not provide services to public 23 34 18 3 5 16 0 68 10 320
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 177
2020 Does not provide services to public 5 95 438
2019 Provides services to public 9 91 155
2019 Does not provide services to public 6 94 355

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 13
2019 Does not provide services to public 37 63 19

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 19

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 13
2019 Does not provide services to public 43 57 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 13
2019 Does not provide services to public 0 100 18

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 61 39 13
2019 Does not provide services to public 75 25 18

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 11 14 2 2 34 7 70 7 177
2020 Does not provide services to public 21 17 17 2 1 34 8 66 6 438
2019 Provides services to public 22 13 21 3 4 24 13 56 11 155
2019 Does not provide services to public 22 10 18 3 2 31 15 58 8 356
2018 Provides services to public 18 16 20 1 1 33 11 61 4 93
2018 Does not provide services to public 17 16 17 3 1 39 7 61 7 267
2017 Provides services to public 16 13 18 6 3 34 10 52 16 115
2017 Does not provide services to public 16 15 16 2 2 38 12 61 7 314
2014 Provides services to public 12 12 20 6 6 30 14 43 21 102
2014 Does not provide services to public 14 16 20 2 2 40 5 55 7 320

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 21 13 4 1 16 2 77 6 177
2020 Does not provide services to public 33 31 16 2 1 16 1 77 4 439
2019 Provides services to public 40 24 15 6 2 11 3 74 8 154
2019 Does not provide services to public 41 24 16 3 2 13 1 76 5 355
2018 Provides services to public 31 27 15 2 1 21 2 76 4 93
2018 Does not provide services to public 32 31 16 5 2 13 2 74 7 267
2017 Provides services to public 25 22 20 5 5 19 3 61 13 114
2017 Does not provide services to public 28 33 12 3 2 18 3 78 7 314
2014 Provides services to public 21 21 19 7 7 18 7 56 18 101
2014 Does not provide services to public 24 33 18 2 2 20 1 72 5 320
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 24 16 11 8 0 1 64 20 175
2020 Does not provide services to public 46 25 15 6 6 0 2 72 12 439

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 31 19 6 6 1 1 69 12 176
2020 Does not provide services to public 45 24 18 7 7 0 0 68 13 437
2019 Provides services to public 40 18 20 12 9 0 1 59 21 155
2019 Does not provide services to public 42 27 17 7 6 0 1 70 13 354
2018 Provides services to public 33 25 20 11 10 0 1 58 21 94
2018 Does not provide services to public 38 31 16 7 7 0 1 70 14 267
2017 Provides services to public 22 27 21 14 13 1 3 51 27 114
2017 Does not provide services to public 29 28 17 14 11 0 1 58 25 315

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 27 23 17 8 1 0 52 25 175
2020 Does not provide services to public 25 26 24 14 11 0 0 51 25 438
2019 Provides services to public 25 24 23 17 9 1 0 50 27 154
2019 Does not provide services to public 32 25 24 10 8 1 0 58 18 353
2018 Provides services to public 21 26 29 13 11 0 0 47 24 94
2018 Does not provide services to public 26 27 27 13 6 0 1 54 19 266
2017 Provides services to public 14 29 26 16 14 0 0 43 31 115
2017 Does not provide services to public 27 27 25 12 7 0 2 55 20 314

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 28 17 6 6 2 1 69 13 175
2020 Does not provide services to public 33 30 18 12 7 1 0 63 19 435
2019 Provides services to public 37 29 18 13 4 1 0 66 16 155
2019 Does not provide services to public 38 28 19 8 5 1 1 67 14 351
2018 Provides services to public 29 32 29 8 3 0 0 60 11 94
2018 Does not provide services to public 31 31 21 10 6 0 1 62 16 266
2017 Provides services to public 23 27 24 14 11 1 0 50 25 115
2017 Does not provide services to public 30 32 21 8 7 1 2 63 15 314

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 23 19 11 7 2 1 61 19 176
2020 Does not provide services to public 31 26 22 14 6 1 1 58 20 437
2019 Provides services to public 31 26 18 12 10 2 0 59 23 154
2019 Does not provide services to public 37 25 19 11 8 1 1 62 19 352
2018 Provides services to public 18 28 26 21 6 0 0 47 27 91
2018 Does not provide services to public 35 21 20 13 10 0 2 57 23 268
2017 Provides services to public 21 20 23 21 14 1 1 42 35 115
2017 Does not provide services to public 25 31 20 12 9 1 2 58 22 313

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 20 14 7 5 1 3 73 12 171
2020 Does not provide services to public 47 27 15 6 5 0 1 74 11 434
2019 Provides services to public 44 21 18 6 5 2 4 69 11 153
2019 Does not provide services to public 51 22 14 4 6 1 2 76 10 354
2018 Provides services to public 43 31 17 3 3 0 3 76 7 94
2018 Does not provide services to public 51 23 15 4 4 0 4 76 8 267
2017 Provides services to public 41 27 17 6 4 0 4 71 11 114
2017 Does not provide services to public 47 28 10 5 3 1 6 81 8 313

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 31 16 7 9 2 2 66 17 175
2020 Does not provide services to public 34 29 18 10 8 0 0 63 18 436
2019 Provides services to public 35 21 25 10 8 2 0 56 19 155
2019 Does not provide services to public 44 25 16 7 7 0 1 69 14 353
2018 Provides services to public 38 21 22 10 7 1 1 61 17 94
2018 Does not provide services to public 36 28 21 7 7 0 1 64 15 267
2017 Provides services to public 27 33 25 8 7 0 0 60 15 115
2017 Does not provide services to public 37 30 17 11 4 0 1 68 15 315

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 22 24 8 4 2 5 61 13 174
2020 Does not provide services to public 39 23 17 10 7 0 5 65 18 437

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 27 14 6 3 1 2 76 9 175
2020 Does not provide services to public 39 35 17 5 2 0 1 76 7 437
2019 Provides services to public 39 28 17 9 5 2 0 69 14 151
2019 Does not provide services to public 38 30 18 9 3 1 1 69 12 352
2018 Provides services to public 26 34 26 8 4 1 1 61 12 91
2018 Does not provide services to public 36 31 20 9 3 0 1 68 12 266
2017 Provides services to public 23 27 28 12 8 0 2 52 20 115
2017 Does not provide services to public 31 33 21 7 4 1 2 66 12 314

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 28 19 7 7 1 0 67 14 173
2020 Does not provide services to public 31 33 22 10 3 0 0 64 14 437
2019 Provides services to public 36 27 20 9 6 1 1 65 15 152
2019 Does not provide services to public 34 33 19 8 4 1 0 68 12 352
2018 Provides services to public 25 34 26 9 4 0 1 60 14 92
2018 Does not provide services to public 30 29 24 15 2 0 1 59 17 266
2017 Provides services to public 23 25 28 18 5 1 0 48 24 115
2017 Does not provide services to public 26 29 27 11 5 0 1 56 16 314

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 27 15 7 4 1 0 73 11 174
2020 Does not provide services to public 37 36 17 6 2 0 0 74 8 436
2019 Provides services to public 40 27 16 11 6 1 0 67 17 151
2019 Does not provide services to public 39 34 11 9 6 1 1 74 15 352
2018 Provides services to public 30 34 21 11 3 0 1 64 14 92
2018 Does not provide services to public 36 28 18 14 4 0 1 65 18 265
2017 Provides services to public 27 26 25 14 8 0 0 54 22 114
2017 Does not provide services to public 31 31 19 12 6 0 1 62 18 313

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 24 10 7 5 1 2 77 12 175
2020 Does not provide services to public 51 29 12 6 2 0 0 80 8 438
2019 Provides services to public 51 25 11 7 5 1 0 77 13 151
2019 Does not provide services to public 52 27 11 7 3 0 1 79 10 353

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 24 24 11 5 0 1 60 16 175
2020 Does not provide services to public 28 32 25 10 5 0 0 60 15 436

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 34 12 7 7 1 1 73 15 175
2020 Does not provide services to public 37 31 20 6 5 0 0 69 11 437
2019 Provides services to public 46 24 17 6 5 2 1 72 11 149
2019 Does not provide services to public 46 30 14 6 2 1 1 78 8 350
2018 Provides services to public 37 31 20 6 6 0 0 68 11 91
2018 Does not provide services to public 44 29 18 5 3 0 1 74 8 263
2017 Provides services to public 35 22 27 9 5 1 1 58 14 114
2017 Does not provide services to public 39 33 17 7 3 1 1 73 9 314

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 27 15 3 2 1 2 78 6 175
2020 Does not provide services to public 51 27 13 4 3 1 1 80 7 438
2019 Provides services to public 63 17 11 4 2 2 0 82 7 151
2019 Does not provide services to public 64 17 6 6 3 1 2 84 9 352
2018 Provides services to public 72 17 5 3 1 1 1 91 4 92
2018 Does not provide services to public 66 17 7 4 2 0 4 86 6 266
2017 Provides services to public 63 18 11 3 3 0 2 82 6 115
2017 Does not provide services to public 63 21 7 4 2 0 2 87 6 315

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 37 13 9 2 1 0 76 11 175
2020 Does not provide services to public 36 36 19 6 4 0 0 72 9 438

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 19 5 2 2 1 2 91 4 174
2020 Does not provide services to public 69 16 6 3 1 1 4 89 4 436
2019 Provides services to public 75 9 5 3 2 3 5 90 5 149
2019 Does not provide services to public 77 11 4 1 2 1 5 93 3 351
2018 Provides services to public 83 8 5 1 2 0 1 92 3 91
2018 Does not provide services to public 81 9 3 1 0 0 5 95 1 265

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 81 8 1 4 3 1 3 92 7 172
2020 Does not provide services to public 81 9 4 1 1 1 3 93 2 434
2019 Provides services to public 77 13 3 4 3 0 1 91 7 154
2019 Does not provide services to public 73 13 4 1 4 1 3 91 5 352
2018 Provides services to public 74 14 6 2 1 2 1 91 4 91
2018 Does not provide services to public 76 11 5 2 2 1 2 91 4 265
2017 Provides services to public 64 13 6 8 6 1 3 80 14 115
2017 Does not provide services to public 74 12 4 2 2 1 3 91 5 311

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 12 6 1 1 0 1 93 2 173
2020 Does not provide services to public 72 18 6 1 0 0 2 92 1 433
2019 Provides services to public 66 20 10 1 2 0 1 87 3 153
2019 Does not provide services to public 63 23 8 3 2 0 2 87 5 348
2018 Provides services to public 50 35 5 5 2 1 2 87 8 94
2018 Does not provide services to public 56 28 8 5 2 0 1 85 7 266
2017 Provides services to public 45 30 12 5 4 1 3 78 9 114
2017 Does not provide services to public 53 31 8 2 4 0 2 86 6 314

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 15 5 2 4 1 1 89 6 173
2020 Does not provide services to public 75 13 5 4 2 0 2 89 5 437
2019 Provides services to public 64 19 5 10 2 0 1 83 11 154
2019 Does not provide services to public 67 17 9 2 3 0 2 85 6 350
2018 Provides services to public 60 23 10 4 2 0 2 84 6 94
2018 Does not provide services to public 57 21 10 6 4 0 2 80 10 266
2017 Provides services to public 51 20 11 6 9 0 3 73 16 115
2017 Does not provide services to public 62 20 9 2 4 0 3 84 6 314

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 10 5 0 1 1 13 94 1 175
2020 Does not provide services to public 69 12 5 1 1 0 13 92 2 436
2019 Provides services to public 67 11 3 2 0 1 15 94 3 152
2019 Does not provide services to public 68 9 5 0 1 0 17 92 2 350
2018 Provides services to public 57 8 9 2 1 0 23 84 4 93
2018 Does not provide services to public 59 11 5 2 0 0 22 91 2 263
2017 Provides services to public 55 10 9 3 3 1 19 82 7 114
2017 Does not provide services to public 57 16 6 2 1 1 18 89 4 313

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 19 7 4 1 1 2 87 5 176
2020 Does not provide services to public 78 12 5 1 0 0 4 94 1 439
2019 Provides services to public 74 15 6 2 1 0 2 90 3 152
2019 Does not provide services to public 77 12 5 1 0 0 4 93 1 351
2018 Provides services to public 64 16 12 2 0 1 4 85 2 94
2018 Does not provide services to public 76 12 4 1 1 0 5 94 2 264
2017 Provides services to public 63 18 8 1 3 1 5 86 5 115
2017 Does not provide services to public 73 13 6 0 0 0 7 93 1 311

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 18 13 7 8 0 2 72 15 177
2020 Does not provide services to public 58 18 13 6 4 0 1 77 10 437
2019 Provides services to public 50 13 11 10 15 0 2 64 25 153
2019 Does not provide services to public 54 14 13 7 9 0 3 70 17 353
2018 Provides services to public 61 17 6 6 7 0 3 80 14 94
2018 Does not provide services to public 55 15 10 6 11 0 3 72 18 266
2017 Provides services to public 46 18 12 6 12 2 3 68 20 115
2017 Does not provide services to public 51 20 11 6 8 0 4 74 15 314

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 24 16 4 3 0 1 78 7 177
2020 Does not provide services to public 51 29 12 4 3 0 1 81 7 439
2019 Provides services to public 61 23 8 4 2 0 1 85 6 153
2019 Does not provide services to public 62 24 7 2 2 0 2 88 4 352
2018 Provides services to public 54 26 13 2 3 0 2 81 5 94
2018 Does not provide services to public 57 24 12 2 3 0 2 84 5 266
2017 Provides services to public 52 28 11 4 2 1 2 82 6 115
2017 Does not provide services to public 56 26 9 4 1 1 3 85 6 312

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 38 19 4 3 0 1 74 7 177
2020 Does not provide services to public 31 45 17 6 1 0 0 76 8 439

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 31 34 11 3 0 0 52 14 177
2020 Does not provide services to public 17 34 32 13 3 0 0 52 16 439
2019 Provides services to public 18 32 36 12 3 0 0 50 15 154
2019 Does not provide services to public 26 32 30 9 3 0 0 58 12 356
2018 Provides services to public 14 30 40 12 4 0 0 44 16 94
2018 Does not provide services to public 19 38 29 12 1 0 0 57 14 268
2017 Provides services to public 7 36 41 9 7 0 0 43 16 115
2017 Does not provide services to public 15 35 33 12 4 0 0 50 16 315

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 13 39 29 11 1 0 40 21 176
2020 Does not provide services to public 7 18 39 23 12 0 0 36 25 435
2019 Provides services to public 8 15 33 32 12 0 0 43 24 153
2019 Does not provide services to public 7 16 32 26 18 0 0 44 24 354
2018 Provides services to public 7 11 43 25 13 0 0 38 19 93
2018 Does not provide services to public 6 16 31 30 16 0 1 47 22 266
2017 Provides services to public 3 17 39 30 10 0 0 40 20 112
2017 Does not provide services to public 5 18 35 26 16 0 1 42 23 314

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 35 14 7 3 7 1 74 10 175
2020 Does not provide services to public 30 38 20 6 2 3 0 70 9 439
2019 Provides services to public 28 35 14 11 3 8 1 69 15 154
2019 Does not provide services to public 27 28 23 10 4 8 1 60 15 354
2018 Provides services to public 21 47 21 8 1 1 0 70 9 92
2018 Does not provide services to public 22 40 21 8 3 5 0 66 12 264
2017 Provides services to public 17 35 24 13 6 4 2 55 19 115
2017 Does not provide services to public 19 35 21 9 6 10 1 59 17 315

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 30 12 7 3 8 0 76 11 176
2020 Does not provide services to public 35 33 17 8 2 5 0 71 11 438

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 30 7 11 7 0 2 75 18 175
2020 Does not provide services to public 43 29 10 12 4 1 1 73 17 437

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 28 7 5 2 5 3 84 8 177
2020 Does not provide services to public 53 28 10 4 2 3 0 84 6 437

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 33 12 6 4 4 1 77 11 176
2020 Does not provide services to public 43 34 15 5 3 1 0 78 7 439
2019 Provides services to public 31 35 17 10 4 2 0 68 15 154
2019 Does not provide services to public 32 33 18 8 6 4 0 67 14 354
2018 Provides services to public 17 52 18 8 2 3 0 71 10 94
2018 Does not provide services to public 24 41 20 9 4 2 0 66 14 267
2017 Provides services to public 18 40 19 14 8 1 0 58 22 113
2017 Does not provide services to public 18 44 20 9 5 4 0 65 15 314

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 35 7 3 2 1 1 87 5 176
2020 Does not provide services to public 49 39 7 4 1 0 0 88 5 437

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 32 8 4 3 1 1 85 7 176
2020 Does not provide services to public 49 37 8 5 2 0 0 86 6 437

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 32 12 1 1 3 2 85 3 175
2020 Does not provide services to public 40 36 17 3 1 0 2 78 4 435

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 27 7 1 2 1 1 90 3 177
2020 Does not provide services to public 56 35 6 2 1 0 1 92 3 435

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 82 13 2 1 1 1 1 96 2 177
2020 Does not provide services to public 81 16 1 0 1 0 0 98 1 436

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 29 11 3 4 4 1 81 7 175
2020 Does not provide services to public 51 31 9 5 1 2 1 85 6 436

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 27 6 8 4 0 1 82 12 176
2020 Does not provide services to public 56 33 4 4 3 0 0 89 7 436

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 22 8 2 2 3 1 87 5 175
2020 Does not provide services to public 61 29 6 2 1 1 0 91 4 436

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 35 18 14 4 0 0 64 18 47
2020 Does not provide services to public 29 48 11 10 3 0 0 76 13 147
2019 Provides services to public 20 48 18 9 3 0 3 70 11 41
2019 Does not provide services to public 23 31 22 12 3 5 5 60 16 104

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 90 10 47
2020 Does not provide services to public 95 5 148

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 29 12 31 5 0 0 53 35 43
2020 Does not provide services to public 24 31 15 22 9 0 0 55 30 141
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 173
2020 Does not provide services to public 8 92 436

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 172
2020 Does not provide services to public 10 90 437
2019 Provides services to public 15 85 154
2019 Does not provide services to public 12 88 354
2017 Provides services to public 16 84 115
2017 Does not provide services to public 10 90 314
2014 Provides services to public 21 79 101
2014 Does not provide services to public 10 90 317

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 46 54 24
2020 Does not provide services to public 32 68 42

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 83 17 24
2020 Does not provide services to public 77 23 42
2019 Provides services to public 91 9 23
2019 Does not provide services to public 77 23 41
2017 Provides services to public 72 28 18
2017 Does not provide services to public 79 21 32
2014 Provides services to public 70 30 20
2014 Does not provide services to public 82 18 33

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 51 0 6 0 0 0 94 6 20
2020 Does not provide services to public 52 41 7 0 0 0 0 93 0 32
2019 Provides services to public 51 26 10 13 0 0 0 77 13 21
2019 Does not provide services to public 56 31 4 7 0 3 0 89 7 32
2017 Provides services to public 45 30 0 24 0 0 0 76 24 13
2017 Does not provide services to public 47 44 4 0 0 0 5 96 0 25
2014 Provides services to public 55 22 7 16 0 0 0 77 16 14
2014 Does not provide services to public 42 43 7 3 4 0 0 86 7 27

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 29 5 7 2 2 2 86 9 175
2020 Does not provide services to public 52 32 8 4 1 2 1 87 5 437
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 51 18 5 67 33 177
2020 Does not provide services to public 25 56 17 2 69 31 439

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 45
2020 Does not provide services to public 50 50 112

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 22 20 28 11 0 5 39 40 45
2020 Does not provide services to public 12 31 9 27 20 0 1 43 48 112

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 6 22 30 15 0 12 24 51 45
2020 Does not provide services to public 5 17 12 27 25 2 12 26 61 112

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 14 11 5 6 7 15 73 14 177
2020 Does not provide services to public 45 19 13 5 4 2 13 75 10 439
2019 Provides services to public 48 13 12 7 6 1 13 71 15 153
2019 Does not provide services to public 46 18 14 5 6 1 10 72 12 351
2018 Provides services to public 52 17 10 3 9 0 10 76 13 93
2018 Does not provide services to public 46 22 8 6 7 2 10 77 14 267
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