2020 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	31	10	5	2	83	7	42
2020	Compliance, inspection and enforcement	57	40	0	0	3	97	3	29
2020	Communications or public affairs	50	36	3	6	5	86	12	61
2020	Legal services	24	69	0	8	0	92	8	13
2020	Administration and operations	49	45	3	3	0	94	3	124
2020	Human resources	37	52	2	0	8	90	8	49
2020	Financial management	58	22	8	12	0	80	12	34
2020	Procurement	77	23	0	0	0	100	0	16
2020	Information management	38	46	11	0	5	84	5	20
2020	Information technology	46	45	1	4	3	91	7	72
2020	Data sciences	51	36	5	3	5	87	8	20
2020	Policy	28	56	0	16	0	84	16	19
2020	Project management	51	42	0	7	0	93	7	15
2020	Other services to the public	42	36	11	6	6	78	11	19
2020	None of the above	47	39	11	3	0	86	3	35

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	24	0	2	0	0	0	98	2	42
2020	Compliance, inspection and enforcement	73	21	6	0	0	0	0	94	0	29
2020	Communications or public affairs	79	13	1	4	3	0	0	92	7	61
2020	Legal services	100	0	0	0	0	0	0	100	0	13
2020	Administration and operations	79	19	0	1	0	1	0	99	1	124
2020	Human resources	73	21	4	0	2	0	0	94	2	49
2020	Financial management	83	14	3	0	0	0	0	97	0	33
2020	Procurement	86	14	0	0	0	0	0	100	0	16
2020	Information management	63	16	15	0	5	0	0	79	5	20
2020	Information technology	69	23	4	2	1	0	0	92	4	71
2020	Data sciences	66	19	5	0	5	5	0	89	5	20
2020	Policy	83	11	5	0	0	0	0	95	0	19
2020	Project management	88	12	0	0	0	0	0	100	0	15
2020	Other services to the public	89	11	0	0	0	0	0	100	0	19
2020	None of the above	80	14	3	0	0	0	3	97	0	35
2017	Client contact centre	66	26	4	4	0	0	0	92	4	23
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	39
2017	Legal services	61	32	7	0	0	0	0	93	0	13
2017	Administration and operations	78	17	2	1	1	0	0	95	3	82
2017	Human resources	75	21	4	0	0	0	0	96	0	27
2017	Financial management	66	34	0	0	0	0	0	100	0	24
2017	Information management	67	15	7	11	0	0	0	83	11	27
2017	Information technology	59	31	7	2	0	0	0	90	2	41
2017	Data sciences	66	25	0	10	0	0	0	90	10	20
2017	Policy	60	20	0	10	10	0	0	80	20	10
2017	Project management	61	36	0	3	0	0	0	97	3	29
2017	None of the above	77	18	0	2	0	0	2	97	3	41
2014	Client contact centre	58	23	14	5	0	0	0	81	5	21
2014	Compliance, inspection and enforcement	72	28	0	0	0	0	0	100	0	14
2014	Communications or public affairs	80	17	0	2	0	0	0	98	2	42
2014	Science and technology	44	29	19	8	0	0	0	73	8	11
2014	Legal services	54	32	0	6	8	0	0	86	14	13
2014	Administration and operations	66	23	3	5	1	1	0	91	6	92
2014	Human resources	62	30	4	4	0	0	0	92	4	22
2014	Financial management	65	29	3	3	0	0	0	94	3	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	50	34	0	15	0	0	0	85	15	25
2014	Information technology	48	30	6	12	0	0	4	81	12	46
2014	Other services to the public	66	26	9	0	0	0	0	91	0	11
2014	None of the above	50	31	4	9	4	0	3	83	13	52

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	39	12	14	2	0	0	71	17	42
2020	Compliance, inspection and enforcement	30	59	10	0	0	0	0	90	0	29
2020	Communications or public affairs	35	43	9	5	6	0	2	80	11	61
2020	Legal services	31	39	16	14	0	0	0	71	14	13
2020	Administration and operations	44	40	9	5	2	0	1	84	7	124
2020	Human resources	39	38	11	10	2	0	0	77	12	49
2020	Financial management	40	42	6	11	0	0	0	83	11	34
2020	Procurement	65	30	0	5	0	0	0	95	5	16
2020	Information management	49	19	10	5	16	0	0	68	21	20
2020	Information technology	44	32	9	7	4	1	3	79	12	72
2020	Data sciences	36	44	5	10	5	0	0	80	15	20
2020	Policy	33	51	11	5	0	0	0	84	5	19
2020	Project management	41	27	0	7	12	6	7	78	22	15
2020	Other services to the public	31	36	11	11	0	0	11	75	12	19
2020	None of the above	37	45	3	12	3	0	0	82	15	35
2019	Client contact centre	56	19	8	17	0	0	0	75	17	41
2019	Compliance, inspection and enforcement	51	22	11	16	0	0	0	72	16	20
2019	Communications or public affairs	64	27	0	7	2	0	0	91	9	63
2019	Legal services	76	12	6	0	6	0	0	88	6	16
2019	Administration and operations	54	27	5	7	7	0	0	81	14	89
2019	Human resources	35	51	7	3	4	0	0	86	7	29
2019	Financial management	48	32	8	12	0	0	0	80	12	37
2019	Procurement	86	14	0	0	0	0	0	100	0	13
2019	Materiel management	27	29	0	18	26	0	0	55	45	10
2019	Information management	44	45	6	0	5	0	0	89	5	18
2019	Information technology	46	32	13	2	7	0	0	78	9	43
2019	Data sciences	58	28	14	0	0	0	0	86	0	22
2019	Policy	61	17	22	0	0	0	0	78	0	10
2019	Project management	63	28	5	4	0	0	0	91	4	19
2019	None of the above	47	28	8	5	10	0	1	76	15	40
2017	Client contact centre	27	52	4	12	0	0	4	83	13	23
2017	Communications or public affairs	63	23	5	10	0	0	0	85	10	39
2017	Legal services	53	47	0	0	0	0	0	100	0	13
2017	Administration and operations	60	27	5	7	1	0	0	87	8	82
2017	Human resources	45	41	3	8	3	0	0	86	11	27
2017	Financial management	47	40	0	9	4	0	0	87	13	24
2017	Information management	62	26	0	7	4	0	0	89	11	27
2017	Information technology	39	44	5	7	5	0	0	83	12	41
2017	Data sciences	61	34	0	5	0	0	0	95	5	20
2017	Policy	31	49	10	10	0	0	0	80	10	10
2017	Project management	56	31	7	3	4	0	0	86	7	29
2017	None of the above	53	33	2	7	5	0	0	86	12	41
2014	Client contact centre	72	10	5	9	5	0	0	82	14	21
2014	Compliance, inspection and enforcement	37	56	0	7	0	0	0	93	7	14
2014	Communications or public affairs	31	39	9	11	9	0	0	70	20	42
2014	Science and technology	35	27	19	10	10	0	0	62	19	11
2014	Legal services	38	21	12	28	0	0	0	60	28	13
2014	Administration and operations	50	34	0	11	5	0	0	84	16	92
2014	Human resources	50	21	12	9	8	0	0	71	17	22
2014	Financial management	47	35	6	3	9	0	0	82	12	32
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	41	19	16	16	8	0	0	60	24	25
2014	Information technology	35	40	6	6	13	0	0	75	19	46
2014	Other services to the public	32	34	9	17	9	0	0	66	25	11
2014	None of the above	32	32	7	18	11	0	0	64	29	53

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	26	12	7	0	0	0	80	7	42
2020	Compliance, inspection and enforcement	50	28	13	6	3	0	0	78	9	29
2020	Communications or public affairs	42	40	14	0	2	1	0	84	2	61
2020	Legal services	76	24	0	0	0	0	0	100	0	13
2020	Administration and operations	36	52	9	3	0	0	0	88	3	123
2020	Human resources	32	47	10	8	2	0	0	80	10	49
2020	Financial management	39	32	19	5	3	0	3	73	8	34
2020	Procurement	77	17	0	6	0	0	0	94	6	16
2020	Information management	43	30	5	5	11	0	5	77	17	20
2020	Information technology	40	30	17	12	1	0	0	70	13	71
2020	Data sciences	36	41	24	0	0	0	0	76	0	20
2020	Policy	34	45	11	0	11	0	0	78	11	19
2020	Project management	68	27	5	0	0	0	0	95	0	15
2020	Other services to the public	51	38	6	0	6	0	0	88	6	18
2020	None of the above	51	26	9	12	2	0	0	77	14	35
2019	Client contact centre	42	45	8	5	0	0	0	87	5	40
2019	Compliance, inspection and enforcement	53	17	15	10	5	0	0	71	14	20
2019	Communications or public affairs	47	35	14	0	0	0	4	85	0	63
2019	Legal services	75	13	6	0	6	0	0	88	6	16
2019	Administration and operations	36	43	7	12	2	0	0	79	14	89
2019	Human resources	24	47	6	11	11	0	2	72	22	29
2019	Financial management	51	30	11	6	0	0	2	83	6	36
2019	Procurement	62	31	8	0	0	0	0	92	0	12
2019	Materiel management	47	40	13	0	0	0	0	87	0	10
2019	Information management	38	25	16	21	0	0	0	63	21	18
2019	Information technology	57	25	9	9	0	0	0	82	9	43
2019	Data sciences	33	53	15	0	0	0	0	85	0	22
2019	Policy	67	33	0	0	0	0	0	100	0	10
2019	Project management	50	32	6	5	5	0	0	83	11	19
2019	None of the above	36	32	17	11	0	0	4	70	12	40
2018	Client contact centre	54	46	0	0	0	0	0	100	0	15
2018	Compliance, inspection and enforcement	36	48	16	0	0	0	0	84	0	12
2018	Communications or public affairs	58	27	9	2	0	0	3	88	2	42
2018	Administration and operations	45	38	7	7	1	0	2	85	8	75
2018	Human resources	30	53	7	0	7	0	3	85	7	29
2018	Financial management	55	25	8	11	0	0	0	81	11	26
2018	Information management	24	51	16	9	0	0	0	75	9	12
2018	Information technology	31	42	7	7	9	4	0	76	17	29
2018	Data sciences	38	56	5	0	0	0	0	95	0	19
2018	Project management	52	42	6	0	0	0	0	94	0	17
2018	Other services to the public	56	29	10	5	0	0	0	85	5	11
2018	None of the above	23	65	7	0	0	0	5	92	0	21
2017	Client contact centre	32	42	21	4	0	0	0	75	4	23
2017	Communications or public affairs	50	25	8	14	3	0	0	75	17	39
2017	Legal services	63	37	0	0	0	0	0	100	0	13
2017	Administration and operations	44	38	11	6	0	0	1	83	6	82
2017	Human resources	55	29	12	0	0	0	4	88	0	26
2017	Financial management	37	47	16	0	0	0	0	84	0	24
2017	Information management	46	39	7	8	0	0	0	85	8	27
2017	Information technology	24	58	10	7	0	0	0	83	7	41
2017	Data sciences	45	39	16	0	0	0	0	84	0	20
2017	Policy	59	20	10	10	0	0	0	79	10	10
2017	Project management	55	38	3	4	0	0	0	93	4	29
2017	None of the above	49	33	4	2	7	0	5	86	9	41
2014	Client contact centre	24	33	23	5	14	0	0	57	19	21
2014	Compliance, inspection and enforcement	45	49	6	0	0	0	0	94	0	14
2014	Communications or public affairs	28	39	16	14	2	0	0	68	16	42
2014	Science and technology	35	65	0	0	0	0	0	100	0	11
2014	Legal services	45	47	8	0	0	0	0	92	0	13
2014	Administration and operations	49	38	6	3	2	0	1	88	5	92
2014	Human resources	43	30	28	0	0	0	0	72	0	22
2014	Financial management	47	32	12	3	3	3	0	82	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	27	50	12	8	4	0	0	77	12	25
2014	Information technology	32	36	6	13	11	2	0	70	24	46
2014	Other services to the public	26	48	9	17	0	0	0	74	17	11
2014	None of the above	35	41	13	11	0	0	0	77	11	53

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	26	22	2	0	0	2	75	3	42
2020	Compliance, inspection and enforcement	53	42	3	0	3	0	0	94	3	29
2020	Communications or public affairs	47	37	5	5	6	0	0	84	11	60
2020	Legal services	47	31	6	16	0	0	0	79	16	13
2020	Administration and operations	44	40	12	3	1	0	0	84	4	122
2020	Human resources	49	38	7	0	7	0	0	87	7	49
2020	Financial management	43	36	13	8	0	0	0	79	8	34
2020	Procurement	65	29	0	6	0	0	0	94	6	16
2020	Information management	38	30	15	11	5	0	0	69	16	20
2020	Information technology	42	44	6	6	1	0	1	87	7	71
2020	Data sciences	36	51	8	5	0	0	0	87	5	20
2020	Policy	50	34	5	11	0	0	0	84	11	19
2020	Project management	75	15	6	5	0	0	0	89	5	15
2020	Other services to the public	46	32	5	6	6	0	6	82	12	19
2020	None of the above	46	33	12	6	3	0	0	79	9	35
2019	Client contact centre	58	32	5	5	0	0	0	90	5	40
2019	Compliance, inspection and enforcement	39	47	0	10	5	0	0	86	14	20
2019	Communications or public affairs	66	30	3	0	1	0	0	96	1	63
2019	Legal services	82	6	6	0	6	0	0	88	6	16
2019	Administration and operations	60	27	6	5	2	0	0	87	7	89
2019	Human resources	36	42	7	8	7	0	0	78	15	29
2019	Financial management	44	47	6	2	0	0	0	92	2	36
2019	Procurement	71	21	7	0	0	0	0	93	0	13
2019	Information management	49	33	11	7	0	0	0	82	7	18
2019	Information technology	56	35	7	0	2	0	0	91	2	43
2019	Data sciences	46	54	0	0	0	0	0	100	0	22
2019	Policy	76	24	0	0	0	0	0	100	0	10
2019	Project management	68	32	0	0	0	0	0	100	0	19
2019	None of the above	54	29	4	3	11	0	0	82	14	40
2017	Client contact centre	40	51	8	0	0	0	0	92	0	23
2017	Communications or public affairs	50	33	11	7	0	0	0	82	7	39
2017	Legal services	61	30	9	0	0	0	0	91	0	13
2017	Administration and operations	56	37	4	4	0	0	0	93	4	81
2017	Human resources	47	34	12	3	3	0	0	81	7	27
2017	Financial management	58	38	4	0	0	0	0	96	0	24
2017	Information management	51	30	8	7	4	0	0	81	11	27
2017	Information technology	59	29	7	2	3	0	0	88	5	41
2017	Data sciences	54	41	5	0	0	0	0	95	0	20
2017	Policy	50	40	0	10	0	0	0	90	10	10
2017	Project management	52	37	7	3	0	0	0	90	3	29
2017	None of the above	53	37	6	0	3	0	0	91	3	41
2014	Client contact centre	33	47	10	9	0	0	0	81	9	21
2014	Compliance, inspection and enforcement	46	33	13	7	0	0	0	80	7	14
2014	Communications or public affairs	33	46	11	9	0	0	0	79	9	42
2014	Science and technology	25	65	10	0	0	0	0	90	0	11
2014	Legal services	38	55	0	0	0	6	0	100	0	13
2014	Administration and operations	50	36	7	2	2	1	1	88	4	92
2014	Human resources	66	26	4	4	0	0	0	92	4	22
2014	Financial management	61	36	3	0	0	0	0	97	0	32
2014	Procurement	60	40	0	0	0	0	0	100	0	10
2014	Information management	49	31	16	4	0	0	0	80	4	25
2014	Information technology	37	50	8	0	0	0	4	91	0	46
2014	Other services to the public	40	27	25	8	0	0	0	67	8	11
2014	None of the above	50	39	7	4	0	0	0	89	4	53

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	34	15	2	0	0	0	83	2	42
2020	Compliance, inspection and enforcement	67	20	3	4	6	0	0	87	10	29
2020	Communications or public affairs	54	26	13	1	5	0	0	80	7	61
2020	Legal services	79	21	0	0	0	0	0	100	0	13
2020	Administration and operations	46	38	7	7	2	1	0	85	8	124
2020	Human resources	43	32	15	6	4	0	0	75	10	49
2020	Financial management	48	32	9	9	3	0	0	80	11	34
2020	Procurement	81	6	8	5	0	0	0	87	5	16
2020	Information management	51	23	10	0	11	5	0	78	11	20
2020	Information technology	53	30	12	4	1	0	0	82	6	71
2020	Data sciences	46	25	15	5	8	0	0	71	13	20
2020	Policy	38	47	6	3	5	0	0	86	9	19
2020	Project management	51	30	20	0	0	0	0	80	0	15
2020	Other services to the public	46	43	0	6	6	0	0	89	11	19
2020	None of the above	54	23	11	3	6	0	3	79	10	35
2019	Client contact centre	56	27	12	5	0	0	0	83	5	41
2019	Compliance, inspection and enforcement	51	38	10	0	0	0	0	90	0	20
2019	Communications or public affairs	57	27	6	4	1	0	4	88	6	61
2019	Legal services	65	18	12	0	6	0	0	82	6	16
2019	Administration and operations	57	27	9	4	2	0	0	84	7	88
2019	Human resources	21	39	18	4	17	0	0	61	21	29
2019	Financial management	57	31	9	0	0	3	0	91	0	37
2019	Procurement	79	14	0	7	0	0	0	93	7	13
2019	Materiel management	24	13	18	18	26	0	0	38	45	10
2019	Information management	41	37	16	6	0	0	0	78	6	17
2019	Information technology	54	28	11	5	2	0	0	82	7	43
2019	Data sciences	56	35	5	0	0	5	0	95	0	22
2019	Policy	54	12	11	22	0	0	0	67	22	10
2019	Project management	52	20	11	17	0	0	0	73	17	19
2019	None of the above	53	13	10	3	15	4	3	70	19	40
2018	Client contact centre	53	47	0	0	0	0	0	100	0	15
2018	Compliance, inspection and enforcement	16	76	0	8	0	0	0	92	8	12
2018	Communications or public affairs	65	24	5	7	0	0	0	89	7	42
2018	Administration and operations	54	27	12	3	3	0	1	82	6	75
2018	Human resources	63	22	7	4	0	4	0	89	4	28
2018	Financial management	53	35	8	4	0	0	0	88	4	26
2018	Information management	50	33	9	8	0	0	0	83	8	12
2018	Information technology	25	29	21	11	11	0	4	56	23	28
2018	Data sciences	46	37	5	6	5	0	0	83	11	19
2018	Project management	64	24	12	0	0	0	0	88	0	17
2018	Other services to the public	63	8	19	9	0	0	0	71	9	11
2018	None of the above	50	30	5	6	5	0	5	83	11	21
2017	Client contact centre	32	48	16	4	0	0	0	79	4	23
2017	Communications or public affairs	51	22	15	7	5	0	0	73	12	39
2017	Legal services	85	8	7	0	0	0	0	93	0	13
2017	Administration and operations	49	26	10	7	4	3	1	78	12	82
2017	Human resources	52	37	8	3	0	0	0	89	3	27
2017	Financial management	38	42	12	8	0	0	0	80	8	24
2017	Information management	33	44	11	4	7	0	0	78	11	27
2017	Information technology	35	44	7	10	5	0	0	79	15	41
2017	Data sciences	58	26	10	5	0	0	0	84	5	19
2017	Policy	20	40	20	10	10	0	0	60	20	10
2017	Project management	25	58	10	7	0	0	0	83	7	29
2017	None of the above	52	34	4	2	5	0	2	88	7	41
2014	Client contact centre	33	39	19	0	0	9	0	79	0	21
2014	Compliance, inspection and enforcement	13	62	12	7	0	0	6	80	7	14
2014	Communications or public affairs	26	46	7	9	9	2	0	75	18	42
2014	Science and technology	25	29	36	0	10	0	0	54	10	11
2014	Legal services	18	48	16	18	0	0	0	66	18	13
2014	Administration and operations	39	35	12	5	4	2	3	78	10	91
2014	Human resources	63	21	4	8	4	0	0	84	12	22
2014	Financial management	29	56	9	6	0	0	0	85	6	32
2014	Procurement	70	10	0	20	0	0	0	80	20	10
2014	Information management	38	26	24	8	4	0	0	65	12	25
2014	Information technology	18	40	23	6	6	2	4	62	13	46
2014	Other services to the public	49	34	0	9	0	0	8	91	9	11
2014	None of the above	35	34	15	9	0	3	4	74	10	53

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	38	12	2	0	0	86	2	42
2020	Compliance, inspection and enforcement	52	33	13	0	3	0	84	3	29
2020	Communications or public affairs	57	31	10	0	2	0	88	2	60
2020	Legal services	84	16	0	0	0	0	100	0	13
2020	Administration and operations	43	41	11	3	2	0	84	5	123
2020	Human resources	47	32	11	4	7	0	78	11	49
2020	Financial management	52	28	15	0	5	0	79	5	34
2020	Procurement	69	31	0	0	0	0	100	0	16
2020	Information management	38	46	11	5	0	0	84	5	20
2020	Information technology	36	52	11	1	0	0	87	1	72
2020	Data sciences	31	46	10	8	5	0	77	13	20
2020	Policy	33	45	5	5	6	5	83	12	19
2020	Project management	49	19	25	7	0	0	67	7	15
2020	Other services to the public	47	42	5	0	6	0	89	6	19
2020	None of the above	36	38	14	12	0	0	73	12	35
2019	Client contact centre	56	24	7	10	3	0	80	13	41
2019	Compliance, inspection and enforcement	30	70	0	0	0	0	100	0	20
2019	Communications or public affairs	47	36	8	8	1	0	83	9	63
2019	Legal services	63	24	7	0	6	0	87	6	16
2019	Administration and operations	53	28	10	4	5	0	81	8	89
2019	Human resources	33	45	14	4	4	0	78	8	29
2019	Financial management	48	23	17	6	6	0	71	12	37
2019	Procurement	69	17	0	14	0	0	86	14	13
2019	Materiel management	39	22	26	0	13	0	61	13	10
2019	Information management	40	27	23	4	6	0	67	9	18
2019	Information technology	45	37	11	2	5	0	82	7	43
2019	Data sciences	28	58	14	0	0	0	86	0	22
2019	Policy	76	12	0	11	0	0	89	11	10
2019	Project management	32	48	6	14	0	0	81	14	18
2019	None of the above	48	21	9	14	8	0	69	22	40
2018	Client contact centre	39	55	0	0	6	0	94	6	15
2018	Compliance, inspection and enforcement	26	42	24	8	0	0	68	8	12
2018	Communications or public affairs	45	38	11	5	2	0	83	7	42
2018	Administration and operations	41	43	7	7	3	0	84	9	75
2018	Human resources	54	46	0	0	0	0	100	0	29
2018	Financial management	40	41	19	0	0	0	81	0	26
2018	Information management	32	34	26	8	0	0	66	8	12
2018	Information technology	40	40	16	4	0	0	80	4	28
2018	Data sciences	14	55	21	11	0	0	68	11	19
2018	Project management	35	48	11	5	0	0	83	5	17
2018	Other services to the public	29	48	19	5	0	0	77	5	11
2018	None of the above	36	40	14	10	0	0	76	10	21
2017	Client contact centre	18	64	9	8	0	0	83	8	23
2017	Communications or public affairs	37	43	8	5	7	0	80	12	39
2017	Legal services	63	30	0	0	7	0	93	7	13
2017	Administration and operations	39	42	10	5	4	0	81	9	82
2017	Human resources	28	34	38	0	0	0	62	0	27
2017	Financial management	38	50	12	0	0	0	88	0	24
2017	Information management	33	33	19	12	4	0	65	15	26
2017	Information technology	51	41	0	7	0	0	93	7	41
2017	Data sciences	20	64	5	5	6	0	84	11	20
2017	Policy	60	20	10	10	0	0	80	10	10
2017	Project management	48	38	7	0	7	0	86	7	29
2017	None of the above	27	47	10	10	6	0	74	17	41
2014	Client contact centre	58	24	9	10	0	0	81	10	21
2014	Compliance, inspection and enforcement	44	43	6	7	0	0	87	7	14
2014	Communications or public affairs	19	45	16	13	7	0	64	20	42
2014	Science and technology	8	64	10	19	0	0	71	19	11
2014	Legal services	20	40	14	18	8	0	59	26	13
2014	Administration and operations	28	51	10	9	3	0	79	12	91
2014	Human resources	37	42	12	4	4	0	80	8	22
2014	Financial management	40	47	8	6	0	0	86	6	32
2014	Procurement	70	30	0	0	0	0	100	0	10
2014	Information management	22	35	35	8	0	0	57	8	25
2014	Information technology	21	60	8	4	6	0	81	11	46
2014	Other services to the public	31	17	17	18	17	0	49	34	11
2014	None of the above	32	45	9	12	2	0	77	14	53

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	33	19	5	2	2	2	73	8	42
2020	Compliance, inspection and enforcement	54	34	7	6	0	0	0	87	6	29
2020	Communications or public affairs	53	31	15	2	0	0	0	84	2	60
2020	Legal services	61	39	0	0	0	0	0	100	0	13
2020	Administration and operations	49	32	13	3	3	0	0	81	6	123
2020	Human resources	25	48	12	12	2	0	0	74	14	49
2020	Financial management	52	30	0	8	6	0	3	86	14	34
2020	Procurement	40	30	29	0	0	0	0	71	0	16
2020	Information management	44	21	14	16	5	0	0	65	21	20
2020	Information technology	36	45	17	3	0	0	0	81	3	72
2020	Data sciences	41	30	20	3	5	0	0	71	8	20
2020	Policy	49	34	11	6	0	0	0	83	6	19
2020	Project management	43	24	25	7	0	0	0	67	7	15
2020	Other services to the public	47	30	11	0	6	6	0	82	6	19
2020	None of the above	35	32	20	6	6	0	0	67	12	35
2019	Client contact centre	42	46	10	0	2	0	0	88	2	41
2019	Compliance, inspection and enforcement	51	34	5	10	0	0	0	86	10	20
2019	Communications or public affairs	55	33	3	4	5	0	0	88	9	62
2019	Legal services	40	37	12	6	6	0	0	76	12	16
2019	Administration and operations	45	33	7	10	5	0	0	78	15	89
2019	Human resources	6	56	17	17	4	0	0	62	21	29
2019	Financial management	30	38	17	12	3	0	0	68	15	37
2019	Procurement	62	31	7	0	0	0	0	93	0	13
2019	Materiel management	32	48	0	0	20	0	0	80	20	10
2019	Information management	27	51	4	18	0	0	0	78	18	18
2019	Information technology	44	31	18	5	0	2	0	76	5	42
2019	Data sciences	37	37	22	5	0	0	0	74	5	22
2019	Policy	33	61	0	6	0	0	0	94	6	10
2019	Project management	40	44	4	13	0	0	0	83	13	19
2019	None of the above	35	37	5	6	14	1	1	74	21	40
2018	Client contact centre	26	68	6	0	0	0	0	94	0	15
2018	Compliance, inspection and enforcement	18	42	24	16	0	0	0	60	16	12
2018	Communications or public affairs	54	26	13	5	2	0	0	80	7	41
2018	Administration and operations	55	26	9	3	4	1	1	83	8	75
2018	Human resources	40	39	14	7	0	0	0	79	7	29
2018	Financial management	43	42	4	4	8	0	0	85	11	26
2018	Information management	32	51	9	8	0	0	0	83	8	12
2018	Information technology	21	49	18	10	3	0	0	69	13	29
2018	Data sciences	16	52	15	11	5	0	0	68	17	19
2018	Project management	64	25	6	6	0	0	0	89	6	17
2018	Other services to the public	48	32	10	10	0	0	0	80	10	11
2018	None of the above	26	36	19	19	0	0	0	62	19	21
2017	Client contact centre	15	47	26	9	0	4	0	64	9	23
2017	Communications or public affairs	32	46	5	8	9	0	0	78	17	39
2017	Legal services	63	37	0	0	0	0	0	100	0	13
2017	Administration and operations	36	35	17	7	5	0	0	70	12	82
2017	Human resources	14	34	33	14	0	4	0	51	15	27
2017	Financial management	43	29	24	4	0	0	0	72	4	24
2017	Information management	37	34	3	23	3	0	0	70	26	27
2017	Information technology	36	39	12	10	2	0	0	76	12	41
2017	Data sciences	5	54	21	10	10	0	0	59	20	20
2017	Policy	30	51	10	10	0	0	0	80	10	10
2017	Project management	34	45	7	10	3	0	0	80	14	29
2017	None of the above	44	36	0	5	14	0	0	81	19	41
2014	Client contact centre	33	29	14	14	9	0	0	62	23	21
2014	Compliance, inspection and enforcement	44	25	6	11	14	0	0	69	25	14
2014	Communications or public affairs	18	44	16	11	11	0	0	62	23	42
2014	Science and technology	27	17	46	10	0	0	0	44	10	11
2014	Legal services	24	20	32	7	16	0	0	45	23	13
2014	Administration and operations	38	36	14	9	3	0	0	73	13	92
2014	Human resources	37	39	4	8	12	0	0	76	20	22
2014	Financial management	20	53	18	6	3	0	0	72	9	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	7	61	24	8	0	0	0	68	8	25
2014	Information technology	19	35	21	13	11	2	0	54	24	46
2014	Other services to the public	18	48	0	26	9	0	0	65	35	11
2014	None of the above	24	34	18	21	4	0	0	57	25	53

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	39	15	5	0	0	0	81	5	42
2020	Compliance, inspection and enforcement	43	51	3	0	3	0	0	94	3	29
2020	Communications or public affairs	34	61	5	0	0	0	0	95	0	59
2020	Legal services	61	39	0	0	0	0	0	100	0	13
2020	Administration and operations	40	45	12	2	2	0	0	85	3	122
2020	Human resources	31	52	11	4	2	0	0	82	6	48
2020	Financial management	48	28	6	12	5	0	0	77	17	34
2020	Procurement	59	35	0	6	0	0	0	94	6	16
2020	Information management	31	41	17	5	6	0	0	72	11	19
2020	Information technology	40	46	10	4	0	0	0	86	4	72
2020	Data sciences	31	41	15	10	3	0	0	71	14	20
2020	Policy	38	44	11	6	0	0	0	83	6	18
2020	Project management	34	39	15	12	0	0	0	73	12	15
2020	Other services to the public	51	27	11	0	11	0	0	78	11	19
2020	None of the above	40	28	17	11	3	0	0	68	14	35
2019	Client contact centre	49	27	14	10	0	0	0	76	10	41
2019	Compliance, inspection and enforcement	51	35	0	14	0	0	0	86	14	20
2019	Communications or public affairs	46	43	6	5	0	0	0	89	5	62
2019	Legal services	34	54	0	6	6	0	0	88	12	16
2019	Administration and operations	46	30	11	8	5	0	0	76	13	89
2019	Human resources	14	67	3	12	4	0	0	81	16	29
2019	Financial management	42	41	2	12	3	0	0	83	15	36
2019	Procurement	55	45	0	0	0	0	0	100	0	13
2019	Materiel management	32	42	0	13	13	0	0	74	26	10
2019	Information management	26	56	7	6	6	0	0	82	12	18
2019	Information technology	45	25	16	15	0	0	0	69	15	41
2019	Data sciences	27	43	16	9	5	0	0	70	14	22
2019	Policy	28	50	11	11	0	0	0	78	11	10
2019	Project management	28	51	15	5	0	0	0	80	5	19
2019	None of the above	32	38	8	17	6	0	0	70	23	40
2018	Client contact centre	40	40	20	0	0	0	0	80	0	15
2018	Compliance, inspection and enforcement	24	52	16	8	0	0	0	76	8	12
2018	Communications or public affairs	49	27	15	7	2	0	0	76	9	42
2018	Administration and operations	40	42	10	5	3	0	0	82	8	75
2018	Human resources	46	33	7	10	4	0	0	79	14	29
2018	Financial management	43	51	2	0	4	0	0	94	4	26
2018	Information management	16	58	9	17	0	0	0	74	17	12
2018	Information technology	24	45	20	7	3	0	0	69	10	29
2018	Data sciences	16	45	22	17	0	0	0	62	17	19
2018	Project management	46	31	12	11	0	0	0	77	11	17
2018	Other services to the public	29	46	5	19	0	0	0	76	19	11
2018	None of the above	38	32	16	11	3	0	0	71	14	21
2017	Client contact centre	23	39	25	8	0	4	0	65	9	23
2017	Communications or public affairs	40	33	8	8	12	0	0	73	19	39
2017	Legal services	37	54	0	0	0	0	9	100	0	13
2017	Administration and operations	32	40	15	10	2	0	0	73	13	80
2017	Human resources	18	50	17	15	0	0	0	67	15	27
2017	Financial management	42	30	20	8	0	0	0	72	8	24
2017	Information management	30	25	14	25	7	0	0	55	31	27
2017	Information technology	30	41	10	17	3	0	0	71	20	41
2017	Data sciences	15	44	20	16	5	0	0	59	21	20
2017	Policy	30	40	10	20	0	0	0	70	20	10
2017	Project management	28	55	10	3	3	0	0	83	7	29
2017	None of the above	36	40	6	7	12	0	0	75	19	41

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	24	12	5	0	0	83	5	41
2020	Compliance, inspection and enforcement	80	14	6	0	0	0	94	0	29
2020	Communications or public affairs	62	33	4	2	0	0	95	2	59
2020	Legal services	84	16	0	0	0	0	100	0	13
2020	Administration and operations	59	32	6	3	0	0	92	3	123
2020	Human resources	58	38	2	0	2	0	96	2	49
2020	Financial management	54	28	13	5	0	0	82	5	34
2020	Procurement	83	17	0	0	0	0	100	0	16
2020	Information management	53	42	5	0	0	0	95	0	20
2020	Information technology	65	27	4	1	1	0	93	3	71
2020	Data sciences	46	36	8	5	5	0	82	10	20
2020	Policy	64	25	5	0	6	0	89	6	19
2020	Project management	56	39	6	0	0	0	94	0	15
2020	Other services to the public	59	35	0	0	6	0	94	6	18
2020	None of the above	47	32	18	3	0	0	79	3	35
2019	Client contact centre	68	22	5	5	0	0	90	5	40
2019	Compliance, inspection and enforcement	64	36	0	0	0	0	100	0	20
2019	Communications or public affairs	63	30	6	1	0	0	93	1	62
2019	Legal services	69	25	0	0	6	0	94	6	16
2019	Administration and operations	57	33	4	5	2	0	89	7	89
2019	Human resources	50	39	7	0	4	0	89	4	29
2019	Financial management	61	22	8	8	0	0	83	8	37
2019	Procurement	55	38	7	0	0	0	93	0	13
2019	Materiel management	61	26	13	0	0	0	87	0	10
2019	Information management	55	39	0	6	0	0	94	6	18
2019	Information technology	56	34	7	2	0	0	90	2	42
2019	Data sciences	45	32	14	9	0	0	77	9	22
2019	Policy	78	22	0	0	0	0	100	0	10
2019	Project management	69	23	8	0	0	0	92	0	19
2019	None of the above	58	33	2	6	0	0	92	6	40
2018	Client contact centre	54	40	6	0	0	0	94	0	15
2018	Compliance, inspection and enforcement	50	32	18	0	0	0	82	0	12
2018	Communications or public affairs	62	33	0	2	2	0	95	5	42
2018	Administration and operations	57	38	3	1	0	0	95	1	75
2018	Human resources	65	31	4	0	0	0	96	0	29
2018	Financial management	46	54	0	0	0	0	100	0	25
2018	Information management	41	59	0	0	0	0	100	0	12
2018	Information technology	58	31	11	0	0	0	89	0	28
2018	Data sciences	27	62	0	11	0	0	89	11	19
2018	Project management	76	19	0	5	0	0	95	5	17
2018	Other services to the public	75	25	0	0	0	0	100	0	11
2018	None of the above	52	38	5	0	0	5	95	0	21
2017	Client contact centre	32	60	8	0	0	0	92	0	23
2017	Communications or public affairs	53	33	5	8	2	0	85	10	39
2017	Legal services	70	30	0	0	0	0	100	0	13
2017	Administration and operations	47	41	7	3	2	0	88	5	82
2017	Human resources	36	41	9	15	0	0	77	15	27
2017	Financial management	54	34	12	0	0	0	88	0	24
2017	Information management	36	48	3	8	4	0	84	12	27
2017	Information technology	59	34	5	0	2	0	93	2	41
2017	Data sciences	25	45	20	10	0	0	70	10	20
2017	Policy	61	20	19	0	0	0	81	0	10
2017	Project management	67	20	10	3	0	0	87	3	29
2017	None of the above	44	42	2	8	4	0	86	12	41
2014	Client contact centre	52	33	15	0	0	0	85	0	21
2014	Compliance, inspection and enforcement	67	26	6	0	0	0	94	0	14
2014	Communications or public affairs	35	49	12	2	2	0	84	4	42
2014	Science and technology	35	56	10	0	0	0	90	0	11
2014	Legal services	32	60	8	0	0	0	92	0	13
2014	Administration and operations	52	32	11	2	2	1	85	4	92
2014	Human resources	50	33	5	12	0	0	83	12	22
2014	Financial management	47	47	0	3	0	3	97	3	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	42	47	12	0	0	0	88	0	25
2014	Information technology	32	51	8	2	6	0	83	9	46
2014	Other services to the public	40	26	17	9	9	0	66	17	11
2014	None of the above	40	44	11	5	0	0	84	5	53

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	26	22	9	2	0	0	66	12	42
2020	Compliance, inspection and enforcement	53	28	6	7	6	0	0	82	13	29
2020	Communications or public affairs	49	40	7	5	0	0	0	89	5	60
2020	Legal services	76	24	0	0	0	0	0	100	0	13
2020	Administration and operations	48	35	11	5	2	0	0	83	7	123
2020	Human resources	31	41	19	4	4	0	0	72	9	49
2020	Financial management	51	26	5	9	5	0	3	79	15	34
2020	Procurement	45	49	6	0	0	0	0	94	0	16
2020	Information management	33	46	16	0	5	0	0	79	5	20
2020	Information technology	54	33	10	3	0	0	0	87	3	71
2020	Data sciences	36	31	20	8	5	0	0	67	13	20
2020	Policy	33	51	5	5	6	0	0	84	11	19
2020	Project management	49	19	33	0	0	0	0	67	0	15
2020	Other services to the public	42	38	10	5	6	0	0	79	11	19
2020	None of the above	37	31	14	8	9	0	0	68	18	35
2019	Client contact centre	51	29	14	5	0	0	0	81	5	41
2019	Compliance, inspection and enforcement	56	30	5	10	0	0	0	86	10	20
2019	Communications or public affairs	48	34	9	5	4	0	0	82	9	61
2019	Legal services	52	31	12	0	6	0	0	82	6	16
2019	Administration and operations	50	31	7	7	5	0	0	81	12	88
2019	Human resources	16	53	17	7	8	0	0	68	15	29
2019	Financial management	45	36	16	0	3	0	0	81	3	37
2019	Procurement	33	59	0	0	7	0	0	93	7	13
2019	Materiel management	32	35	20	0	13	0	0	67	13	10
2019	Information management	34	28	32	0	6	0	0	62	6	18
2019	Information technology	54	25	9	7	5	0	0	79	12	42
2019	Data sciences	33	45	23	0	0	0	0	77	0	22
2019	Policy	61	28	0	11	0	0	0	89	11	10
2019	Project management	19	63	12	6	0	0	0	82	6	19
2019	None of the above	47	20	8	14	11	0	0	67	25	40
2018	Client contact centre	40	40	20	0	0	0	0	80	0	15
2018	Compliance, inspection and enforcement	18	34	40	0	8	0	0	52	8	12
2018	Communications or public affairs	52	35	6	5	2	0	0	87	7	42
2018	Administration and operations	42	41	8	5	3	1	0	84	8	75
2018	Human resources	49	40	8	3	0	0	0	89	3	29
2018	Financial management	35	57	0	8	0	0	0	92	8	24
2018	Information management	41	43	17	0	0	0	0	83	0	12
2018	Information technology	30	48	15	8	0	0	0	77	8	27
2018	Data sciences	22	46	21	11	0	0	0	68	11	19
2018	Project management	47	42	11	0	0	0	0	89	0	17
2018	Other services to the public	39	36	20	5	0	0	0	75	5	11
2018	None of the above	28	35	22	10	0	5	0	66	11	21
2017	Client contact centre	9	61	21	9	0	0	0	70	9	23
2017	Communications or public affairs	48	23	9	12	7	0	0	71	19	39
2017	Legal services	78	15	0	0	7	0	0	93	7	13
2017	Administration and operations	38	36	12	9	5	0	0	74	14	82
2017	Human resources	34	29	26	11	0	0	0	62	11	27
2017	Financial management	43	37	12	8	0	0	0	80	8	24
2017	Information management	29	23	30	15	3	0	0	52	18	27
2017	Information technology	37	41	15	7	0	0	0	78	7	41
2017	Data sciences	20	55	20	5	0	0	0	75	5	20
2017	Policy	30	30	30	10	0	0	0	60	10	10
2017	Project management	55	31	7	3	3	0	0	86	7	29
2017	None of the above	42	34	5	6	14	0	0	76	20	41

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	15	0	0	0	2	85	0	42
2020	Compliance, inspection and enforcement	66	29	6	0	0	0	0	94	0	28
2020	Communications or public affairs	60	26	11	2	0	0	0	86	2	59
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	60	30	7	3	0	0	0	90	3	123
2020	Human resources	58	27	11	4	0	0	0	85	4	49
2020	Financial management	48	28	12	0	5	0	7	82	6	34
2020	Procurement	62	38	0	0	0	0	0	100	0	16
2020	Information management	65	29	5	0	0	0	0	95	0	20
2020	Information technology	64	26	10	0	0	0	0	90	0	72
2020	Data sciences	44	41	10	0	5	0	0	85	5	20
2020	Policy	31	47	16	0	6	0	0	78	6	19
2020	Project management	68	12	20	0	0	0	0	80	0	15
2020	Other services to the public	61	28	5	0	6	0	0	89	6	19
2020	None of the above	36	35	23	6	0	0	0	71	6	35
2019	Client contact centre	64	22	12	3	0	0	0	85	3	41
2019	Compliance, inspection and enforcement	67	33	0	0	0	0	0	100	0	20
2019	Communications or public affairs	59	25	12	3	0	0	0	85	3	62
2019	Legal services	75	13	6	0	6	0	0	88	6	16
2019	Administration and operations	62	28	7	2	1	0	0	90	4	87
2019	Human resources	54	39	3	0	4	0	0	93	4	29
2019	Financial management	59	36	3	3	0	0	0	94	3	37
2019	Procurement	55	31	7	7	0	0	0	86	7	13
2019	Materiel management	74	26	0	0	0	0	0	100	0	10
2019	Information management	41	32	21	6	0	0	0	73	6	18
2019	Information technology	62	25	6	7	0	0	0	87	7	42
2019	Data sciences	46	44	9	0	0	0	0	91	0	22
2019	Policy	94	6	0	0	0	0	0	100	0	10
2019	Project management	46	45	9	0	0	0	0	91	0	19
2019	None of the above	61	23	13	2	0	0	0	84	2	39
2018	Client contact centre	59	28	13	0	0	0	0	87	0	15
2018	Compliance, inspection and enforcement	50	26	24	0	0	0	0	76	0	12
2018	Communications or public affairs	59	26	6	7	2	0	0	85	9	42
2018	Administration and operations	54	35	7	4	0	0	0	89	4	74
2018	Human resources	65	35	0	0	0	0	0	100	0	29
2018	Financial management	54	35	8	4	0	0	0	88	4	25
2018	Information management	32	59	9	0	0	0	0	91	0	12
2018	Information technology	58	28	14	0	0	0	0	86	0	28
2018	Data sciences	35	44	15	0	5	0	0	79	5	19
2018	Project management	65	35	0	0	0	0	0	100	0	17
2018	Other services to the public	75	15	10	0	0	0	0	90	0	11
2018	None of the above	76	21	3	0	0	0	0	97	0	21
2017	Client contact centre	35	61	4	0	0	0	0	96	0	23
2017	Communications or public affairs	52	34	7	5	2	0	0	86	7	39
2017	Legal services	70	22	0	7	0	0	0	93	7	13
2017	Administration and operations	62	28	6	1	2	0	0	91	3	82
2017	Human resources	43	33	24	0	0	0	0	76	0	27
2017	Financial management	58	34	8	0	0	0	0	92	0	24
2017	Information management	53	29	18	0	0	0	0	82	0	27
2017	Information technology	66	27	7	0	0	0	0	93	0	41
2017	Data sciences	30	49	21	0	0	0	0	79	0	20
2017	Policy	70	10	20	0	0	0	0	80	0	10
2017	Project management	49	45	7	0	0	0	0	93	0	29
2017	None of the above	64	25	9	3	0	0	0	89	3	40
2014	Client contact centre	72	14	14	0	0	0	0	86	0	21
2014	Compliance, inspection and enforcement	75	19	6	0	0	0	0	94	0	14
2014	Communications or public affairs	49	29	13	9	0	0	0	78	9	42
2014	Science and technology	25	75	0	0	0	0	0	100	0	11
2014	Legal services	49	31	12	8	0	0	0	80	8	13
2014	Administration and operations	70	23	2	3	1	0	0	94	4	92
2014	Human resources	63	33	0	0	0	4	0	100	0	22
2014	Financial management	64	30	3	3	0	0	0	94	3	31
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	49	31	16	4	0	0	0	81	4	25
2014	Information technology	46	44	8	0	2	0	0	89	2	46
2014	Other services to the public	48	43	0	0	9	0	0	91	9	11
2014	None of the above	64	21	7	5	2	0	0	86	7	53

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	47	12	12	5	2	0	70	17	42
2020	Compliance, inspection and enforcement	54	33	0	13	0	0	0	87	13	29
2020	Communications or public affairs	50	41	7	2	0	0	0	91	2	59
2020	Legal services	61	39	0	0	0	0	0	100	0	13
2020	Administration and operations	40	40	14	4	2	0	0	80	6	123
2020	Human resources	32	39	17	8	2	0	2	72	11	49
2020	Financial management	39	33	6	3	9	0	10	81	13	34
2020	Procurement	53	35	12	0	0	0	0	88	0	16
2020	Information management	58	22	15	5	0	0	0	79	5	19
2020	Information technology	46	43	7	3	1	0	0	89	4	72
2020	Data sciences	29	40	17	9	6	0	0	68	15	18
2020	Policy	28	39	11	11	5	5	0	70	17	19
2020	Project management	38	39	15	7	0	0	0	78	7	15
2020	Other services to the public	51	21	11	6	6	0	6	76	12	19
2020	None of the above	35	36	20	3	6	0	0	71	9	35
2019	Client contact centre	47	29	12	10	3	0	0	76	12	41
2019	Compliance, inspection and enforcement	46	40	0	5	10	0	0	86	14	20
2019	Communications or public affairs	42	37	15	4	2	0	0	78	6	62
2019	Legal services	58	31	6	0	6	0	0	88	6	16
2019	Administration and operations	44	36	6	11	2	1	0	81	13	88
2019	Human resources	21	51	7	7	15	0	0	71	22	29
2019	Financial management	34	51	2	8	6	0	0	84	13	37
2019	Procurement	33	59	7	0	0	0	0	93	0	13
2019	Materiel management	41	20	0	13	26	0	0	61	39	10
2019	Information management	30	40	13	17	0	0	0	70	17	17
2019	Information technology	49	29	5	12	5	0	0	79	17	41
2019	Data sciences	28	40	18	14	0	0	0	68	14	22
2019	Policy	83	17	0	0	0	0	0	100	0	10
2019	Project management	47	39	14	0	0	0	0	86	0	19
2019	None of the above	37	23	7	23	10	0	0	60	33	40
2018	Client contact centre	20	47	21	6	7	0	0	66	13	15
2018	Compliance, inspection and enforcement	26	34	24	8	8	0	0	60	16	12
2018	Communications or public affairs	42	38	11	5	5	0	0	80	9	42
2018	Administration and operations	40	30	17	8	1	0	3	73	10	75
2018	Human resources	40	49	0	7	0	0	3	93	7	29
2018	Financial management	27	53	16	4	0	0	0	80	4	25
2018	Information management	44	28	19	0	9	0	0	72	9	11
2018	Information technology	43	36	13	7	0	0	0	79	7	28
2018	Data sciences	20	58	0	11	12	0	0	78	22	18
2018	Project management	65	25	6	0	5	0	0	89	5	17
2018	Other services to the public	29	33	29	0	8	0	0	62	8	11
2018	None of the above	32	29	16	5	12	5	0	65	19	20
2017	Client contact centre	18	56	13	13	0	0	0	74	13	23
2017	Communications or public affairs	46	28	10	7	9	0	0	73	17	39
2017	Legal services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	37	39	11	7	5	0	0	77	12	82
2017	Human resources	18	51	20	6	4	0	0	69	11	27
2017	Financial management	35	45	16	4	0	0	0	80	4	24
2017	Information management	38	29	12	7	15	0	0	67	22	27
2017	Information technology	34	51	12	2	0	0	0	85	2	41
2017	Data sciences	20	34	25	21	0	0	0	54	21	20
2017	Policy	40	50	10	0	0	0	0	90	0	10
2017	Project management	53	34	11	3	0	0	0	86	3	29
2017	None of the above	26	46	9	0	12	0	7	77	13	40
2014	Client contact centre	24	53	9	14	0	0	0	77	14	21
2014	Compliance, inspection and enforcement	36	50	7	7	0	0	0	86	7	14
2014	Communications or public affairs	21	34	18	23	5	0	0	55	27	42
2014	Science and technology	17	64	0	19	0	0	0	81	19	11
2014	Legal services	18	33	27	14	7	0	0	51	21	13
2014	Administration and operations	28	41	15	11	5	0	0	69	16	92
2014	Human resources	27	36	12	16	8	0	0	64	24	22
2014	Financial management	32	47	15	3	3	0	0	79	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	18	58	12	8	4	0	0	76	12	25
2014	Information technology	22	46	17	4	11	0	0	68	15	46
2014	Other services to the public	32	43	9	0	9	8	0	81	9	11
2014	None of the above	30	47	13	7	4	0	0	76	10	53

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	31	5	2	0	0	61	7	42
2020	Compliance, inspection and enforcement	50	35	3	7	6	0	0	84	13	29
2020	Communications or public affairs	52	34	11	3	0	0	0	86	3	60
2020	Legal services	66	34	0	0	0	0	0	100	0	12
2020	Administration and operations	40	40	14	4	2	0	0	80	6	123
2020	Human resources	43	38	11	3	2	0	2	83	6	49
2020	Financial management	43	34	6	11	3	0	3	79	14	34
2020	Procurement	59	30	11	0	0	0	0	89	0	16
2020	Information management	39	42	9	10	0	0	0	81	10	20
2020	Information technology	48	39	8	4	1	0	0	86	6	72
2020	Data sciences	27	48	11	5	9	0	0	75	14	19
2020	Policy	27	29	22	16	5	0	0	56	22	19
2020	Project management	67	18	7	7	0	0	0	85	7	15
2020	Other services to the public	41	36	11	0	6	6	0	82	6	19
2020	None of the above	35	36	20	3	6	0	0	70	9	35
2019	Client contact centre	45	26	19	10	0	0	0	71	10	41
2019	Compliance, inspection and enforcement	37	49	5	0	10	0	0	86	10	20
2019	Communications or public affairs	51	33	12	1	4	0	0	83	5	62
2019	Legal services	66	22	6	0	6	0	0	88	6	16
2019	Administration and operations	49	27	12	10	4	0	0	75	13	89
2019	Human resources	27	35	13	11	15	0	0	61	25	29
2019	Financial management	38	34	11	11	6	0	0	73	16	37
2019	Procurement	69	31	0	0	0	0	0	100	0	13
2019	Materiel management	41	20	0	39	0	0	0	61	39	10
2019	Information management	39	24	12	16	10	0	0	63	26	18
2019	Information technology	47	22	16	10	5	0	0	70	14	42
2019	Data sciences	33	41	17	9	0	0	0	74	9	22
2019	Policy	83	6	0	11	0	0	0	89	11	10
2019	Project management	56	38	6	0	0	0	0	94	0	18
2019	None of the above	34	23	12	15	14	2	0	58	30	40
2018	Client contact centre	26	41	27	6	0	0	0	67	6	15
2018	Compliance, inspection and enforcement	8	60	16	8	8	0	0	68	16	12
2018	Communications or public affairs	43	36	9	9	2	0	0	80	11	42
2018	Administration and operations	49	31	8	9	3	0	0	80	12	75
2018	Human resources	40	48	8	0	4	0	0	88	4	27
2018	Financial management	41	41	11	4	4	0	0	82	8	25
2018	Information management	49	26	9	0	17	0	0	74	17	12
2018	Information technology	45	34	15	6	0	0	0	79	6	27
2018	Data sciences	40	32	12	11	6	0	0	72	17	18
2018	Project management	65	25	6	5	0	0	0	89	5	17
2018	Other services to the public	29	42	20	0	8	0	0	71	8	11
2018	None of the above	23	54	6	10	7	0	0	77	17	21
2017	Client contact centre	18	44	21	17	0	0	0	62	17	23
2017	Communications or public affairs	46	29	9	8	7	0	0	76	15	39
2017	Legal services	71	22	7	0	0	0	0	93	0	13
2017	Administration and operations	40	34	13	8	6	0	0	74	13	82
2017	Human resources	43	39	11	3	4	0	0	81	8	27
2017	Financial management	37	55	4	4	0	0	0	92	4	23
2017	Information management	47	22	4	12	15	0	0	69	27	26
2017	Information technology	42	37	15	7	0	0	0	78	7	41
2017	Data sciences	30	45	5	20	0	0	0	75	20	20
2017	Policy	40	30	0	30	0	0	0	70	30	10
2017	Project management	56	30	14	0	0	0	0	86	0	29
2017	None of the above	39	35	7	5	10	0	5	78	15	40
2014	Client contact centre	33	34	24	9	0	0	0	67	9	21
2014	Compliance, inspection and enforcement	46	28	14	5	7	0	0	74	12	14
2014	Communications or public affairs	37	23	16	13	11	0	0	59	25	42
2014	Science and technology	35	36	10	10	10	0	0	71	19	11
2014	Legal services	32	7	39	14	8	0	0	39	22	13
2014	Administration and operations	36	43	8	9	4	0	0	78	13	92
2014	Human resources	37	27	8	20	8	0	0	64	28	22
2014	Financial management	38	50	6	3	0	0	3	90	3	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	15	53	16	12	4	0	0	68	16	25
2014	Information technology	21	54	12	4	9	0	0	75	13	46
2014	Other services to the public	49	16	17	17	0	0	0	66	17	11
2014	None of the above	31	39	12	9	7	0	2	71	16	53

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	31	19	2	0	0	0	78	2	42
2020	Compliance, inspection and enforcement	49	42	3	0	6	0	0	91	6	29
2020	Communications or public affairs	51	44	4	2	0	0	0	95	2	59
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	42	44	11	2	1	0	0	86	3	124
2020	Human resources	37	41	8	12	2	0	0	78	14	49
2020	Financial management	44	41	10	3	3	0	0	85	5	33
2020	Procurement	65	35	0	0	0	0	0	100	0	16
2020	Information management	41	31	22	6	0	0	0	72	6	19
2020	Information technology	43	44	6	4	3	0	0	87	7	72
2020	Data sciences	38	21	27	9	5	0	0	59	14	19
2020	Policy	44	51	0	6	0	0	0	94	6	19
2020	Project management	55	32	13	0	0	0	0	87	0	15
2020	Other services to the public	52	37	0	0	6	5	0	94	6	19
2020	None of the above	48	25	15	10	3	0	0	72	13	34
2019	Client contact centre	51	34	7	8	0	0	0	85	8	40
2019	Compliance, inspection and enforcement	35	43	6	10	5	0	0	78	15	18
2019	Communications or public affairs	47	35	11	7	0	0	0	83	7	62
2019	Legal services	58	31	6	0	6	0	0	88	6	16
2019	Administration and operations	51	32	11	4	2	0	0	83	6	88
2019	Human resources	32	50	11	3	3	0	0	83	6	27
2019	Financial management	45	33	13	6	3	0	0	78	9	37
2019	Procurement	62	31	7	0	0	0	0	93	0	13
2019	Information management	38	36	15	6	6	0	0	74	12	18
2019	Information technology	57	26	12	5	0	0	0	84	5	43
2019	Data sciences	33	58	9	0	0	0	0	91	0	22
2019	Policy	66	23	0	11	0	0	0	89	11	10
2019	Project management	27	53	11	3	6	0	0	80	10	19
2019	None of the above	38	26	15	8	11	2	0	65	20	40
2018	Client contact centre	40	33	26	0	0	0	0	74	0	15
2018	Compliance, inspection and enforcement	24	60	16	0	0	0	0	84	0	12
2018	Communications or public affairs	41	44	8	5	2	0	0	85	7	42
2018	Administration and operations	47	32	13	7	1	0	0	79	8	75
2018	Human resources	45	36	11	7	0	0	0	82	7	29
2018	Financial management	54	30	8	8	0	0	0	84	8	25
2018	Information management	24	42	25	9	0	0	0	66	9	12
2018	Information technology	32	25	29	10	4	0	0	58	14	28
2018	Data sciences	30	43	11	11	5	0	0	73	16	19
2018	Project management	52	36	12	0	0	0	0	88	0	17
2018	Other services to the public	38	42	20	0	0	0	0	80	0	11
2018	None of the above	34	39	16	7	5	0	0	72	12	21
2017	Client contact centre	32	48	21	0	0	0	0	79	0	23
2017	Communications or public affairs	56	16	12	10	7	0	0	71	17	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	39	45	9	3	1	1	1	86	5	82
2017	Human resources	26	48	23	3	0	0	0	74	3	27
2017	Financial management	47	33	16	4	0	0	0	80	4	24
2017	Information management	38	25	22	3	11	0	0	64	15	27
2017	Information technology	35	46	10	10	0	0	0	81	10	41
2017	Data sciences	30	39	31	0	0	0	0	69	0	20
2017	Policy	30	40	30	0	0	0	0	70	0	10
2017	Project management	36	40	14	10	0	0	0	76	10	29
2017	None of the above	40	36	12	4	8	0	0	76	12	40
2014	Client contact centre	29	43	19	9	0	0	0	72	9	21
2014	Compliance, inspection and enforcement	43	44	13	0	0	0	0	87	0	14
2014	Communications or public affairs	18	48	10	13	7	4	0	68	21	42
2014	Science and technology	25	27	29	10	10	0	0	52	19	11
2014	Legal services	18	40	34	8	0	0	0	59	8	13
2014	Administration and operations	43	36	12	7	2	0	0	79	10	92
2014	Human resources	37	31	4	16	12	0	0	68	28	22
2014	Financial management	32	53	6	6	3	0	0	85	9	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	15	61	20	0	0	4	0	80	0	25
2014	Information technology	19	44	20	6	11	0	0	63	17	46
2014	Other services to the public	23	51	18	9	0	0	0	74	9	11
2014	None of the above	26	52	10	7	5	0	0	78	12	53

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	24	14	2	0	0	83	2	42
2020	Compliance, inspection and enforcement	53	36	9	0	3	0	88	3	29
2020	Communications or public affairs	62	22	12	4	0	0	85	4	60
2020	Legal services	84	16	0	0	0	0	100	0	13
2020	Administration and operations	51	38	8	3	0	0	89	3	124
2020	Human resources	44	43	9	2	2	0	87	4	49
2020	Financial management	52	30	6	9	3	0	82	12	34
2020	Procurement	63	37	0	0	0	0	100	0	16
2020	Information management	33	51	10	5	0	0	84	5	20
2020	Information technology	51	39	9	1	0	0	90	1	72
2020	Data sciences	36	49	10	0	5	0	85	5	20
2020	Policy	36	53	5	0	6	0	89	6	19
2020	Project management	67	20	13	0	0	0	87	0	15
2020	Other services to the public	49	39	6	0	6	0	88	6	18
2020	None of the above	39	38	20	3	0	0	76	3	35
2019	Client contact centre	63	22	7	5	3	0	85	8	41
2019	Compliance, inspection and enforcement	53	38	10	0	0	0	90	0	20
2019	Communications or public affairs	50	33	11	5	0	0	83	5	63
2019	Legal services	63	31	0	0	6	0	94	6	16
2019	Administration and operations	54	31	11	4	1	0	85	5	89
2019	Human resources	32	36	21	7	4	0	68	11	29
2019	Financial management	56	32	9	0	3	0	88	3	37
2019	Procurement	69	24	7	0	0	0	93	0	13
2019	Materiel management	32	55	0	0	13	0	87	13	10
2019	Information management	38	35	27	0	0	0	73	0	17
2019	Information technology	50	39	5	5	2	0	89	7	43
2019	Data sciences	33	58	9	0	0	0	91	0	22
2019	Policy	72	28	0	0	0	0	100	0	10
2019	Project management	51	21	25	3	0	0	72	3	19
2019	None of the above	48	21	16	11	4	0	69	15	40
2018	Client contact centre	45	42	7	6	0	0	87	6	15
2018	Compliance, inspection and enforcement	32	28	32	8	0	0	60	8	12
2018	Communications or public affairs	54	26	8	9	2	0	80	11	42
2018	Administration and operations	45	38	11	3	3	0	84	5	75
2018	Human resources	58	35	7	0	0	0	93	0	29
2018	Financial management	52	44	4	0	0	0	96	0	25
2018	Information management	32	51	9	8	0	0	83	8	12
2018	Information technology	43	37	16	4	0	0	80	4	28
2018	Data sciences	35	49	15	0	0	0	85	0	19
2018	Project management	42	47	0	11	0	0	89	11	17
2018	Other services to the public	47	28	20	5	0	0	75	5	11
2018	None of the above	42	33	15	10	0	0	75	10	21
2017	Client contact centre	40	52	8	0	0	0	92	0	23
2017	Communications or public affairs	50	31	10	5	5	0	81	9	39
2017	Legal services	70	22	0	0	7	0	93	7	13
2017	Administration and operations	45	40	7	2	5	0	85	7	82
2017	Human resources	37	44	19	0	0	0	81	0	27
2017	Financial management	38	50	4	8	0	0	88	8	24
2017	Information management	38	32	24	7	0	0	70	7	27
2017	Information technology	49	41	5	2	0	2	93	2	41
2017	Data sciences	25	64	5	6	0	0	89	6	20
2017	Policy	50	30	10	10	0	0	80	10	10
2017	Project management	52	35	3	3	7	0	87	10	29
2017	None of the above	48	27	10	0	14	0	75	14	40
2014	Client contact centre	48	29	18	5	0	0	77	5	21
2014	Compliance, inspection and enforcement	57	30	6	7	0	0	87	7	14
2014	Communications or public affairs	28	40	13	13	5	0	69	18	42
2014	Science and technology	16	65	19	0	0	0	81	0	11
2014	Legal services	12	39	30	6	12	0	52	18	13
2014	Administration and operations	41	39	15	4	1	0	80	5	92
2014	Human resources	38	38	12	4	8	0	76	12	22
2014	Financial management	55	32	3	8	3	0	86	11	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	22	55	20	0	4	0	76	4	25
2014	Information technology	22	59	13	2	4	0	81	6	46
2014	Other services to the public	31	43	0	25	0	0	75	25	11
2014	None of the above	40	37	15	5	2	2	79	7	53

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	31	7	5	0	0	0	88	5	42
2020	Compliance, inspection and enforcement	26	45	20	0	10	0	0	70	10	29
2020	Communications or public affairs	39	39	12	7	3	0	0	78	10	60
2020	Legal services	69	24	8	0	0	0	0	92	0	13
2020	Administration and operations	42	29	19	6	3	1	0	72	9	119
2020	Human resources	41	10	20	12	16	0	0	51	29	48
2020	Financial management	33	34	8	19	3	0	3	69	23	34
2020	Procurement	45	37	6	13	0	0	0	81	13	16
2020	Information management	47	18	19	10	5	0	0	65	16	20
2020	Information technology	38	33	21	5	3	0	0	70	8	71
2020	Data sciences	41	41	18	0	0	0	0	82	0	20
2020	Policy	44	27	11	6	12	0	0	71	18	19
2020	Project management	41	47	5	7	0	0	0	88	7	15
2020	Other services to the public	41	21	11	17	0	4	6	69	19	19
2020	None of the above	37	47	8	8	0	0	0	84	8	35
2019	Client contact centre	56	27	10	5	2	0	0	83	7	41
2019	Compliance, inspection and enforcement	44	15	27	14	0	0	0	59	14	20
2019	Communications or public affairs	43	36	10	10	1	0	0	79	11	62
2019	Legal services	53	35	6	6	0	0	0	88	6	16
2019	Administration and operations	49	26	18	5	2	0	0	75	7	88
2019	Human resources	23	38	13	16	11	0	0	61	26	29
2019	Financial management	48	41	6	0	2	3	0	91	2	36
2019	Procurement	48	38	14	0	0	0	0	86	0	13
2019	Materiel management	18	27	42	0	13	0	0	45	13	10
2019	Information management	49	33	12	6	0	0	0	82	6	18
2019	Information technology	28	44	26	2	0	0	0	71	2	43
2019	Data sciences	56	23	16	5	0	0	0	78	5	22
2019	Policy	61	22	6	0	11	0	0	83	11	10
2019	Project management	43	31	19	7	0	0	0	74	7	18
2019	None of the above	54	18	15	1	8	0	5	75	9	40
2018	Client contact centre	73	20	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	16	58	26	0	0	0	0	74	0	12
2018	Communications or public affairs	44	35	11	7	2	0	0	79	9	42
2018	Administration and operations	56	28	12	1	3	0	0	84	4	75
2018	Human resources	42	33	22	0	4	0	0	75	4	29
2018	Financial management	43	36	8	13	0	0	0	79	13	26
2018	Information management	51	24	16	0	9	0	0	75	9	12
2018	Information technology	36	28	21	7	7	0	0	65	14	29
2018	Data sciences	45	44	11	0	0	0	0	89	0	19
2018	Project management	42	52	6	0	0	0	0	94	0	17
2018	Other services to the public	52	29	0	9	0	0	9	90	10	11
2018	None of the above	57	29	9	0	0	0	5	90	0	21
2017	Client contact centre	49	33	9	9	0	0	0	83	9	23
2017	Communications or public affairs	54	33	10	2	0	0	0	87	2	39
2017	Legal services	46	30	24	0	0	0	0	76	0	13
2017	Administration and operations	47	38	6	6	2	0	0	86	8	82
2017	Human resources	28	44	21	3	4	0	0	72	7	27
2017	Financial management	39	41	8	12	0	0	0	80	12	24
2017	Information management	74	23	0	3	0	0	0	97	3	27
2017	Information technology	29	40	17	5	7	0	2	71	12	41
2017	Data sciences	59	31	5	0	5	0	0	90	5	20
2017	Policy	20	40	30	10	0	0	0	60	10	10
2017	Project management	39	37	18	7	0	0	0	76	7	29
2017	None of the above	63	17	12	5	0	0	2	82	5	41
2014	Client contact centre	48	32	10	10	0	0	0	80	10	21
2014	Compliance, inspection and enforcement	13	40	34	6	0	7	0	57	6	14
2014	Communications or public affairs	34	27	16	13	9	0	0	62	22	42
2014	Science and technology	27	54	19	0	0	0	0	81	0	11
2014	Legal services	21	33	34	0	12	0	0	54	12	13
2014	Administration and operations	40	37	17	2	3	1	0	78	5	92
2014	Human resources	48	36	13	4	0	0	0	83	4	22
2014	Financial management	44	36	12	0	7	0	0	80	7	32
2014	Procurement	30	40	20	10	0	0	0	70	10	10
2014	Information management	46	38	8	8	0	0	0	84	8	25
2014	Information technology	23	40	24	9	4	0	0	63	13	46
2014	Other services to the public	42	35	9	14	0	0	0	77	14	11
2014	None of the above	40	42	11	7	0	0	0	82	7	53

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	15	31	26	18	0	5	46	21	42
2020	Compliance, inspection and enforcement	6	23	21	30	15	0	4	47	30	28
2020	Communications or public affairs	6	18	44	19	11	0	1	31	25	61
2020	Legal services	0	14	31	39	16	0	0	55	14	13
2020	Administration and operations	10	24	39	18	8	2	0	27	34	124
2020	Human resources	8	43	28	15	4	2	0	20	52	49
2020	Financial management	8	33	25	17	10	4	4	29	44	33
2020	Procurement	6	33	13	34	13	0	0	47	40	15
2020	Information management	5	18	32	35	5	5	0	42	24	20
2020	Information technology	10	27	29	28	4	0	1	33	38	72
2020	Data sciences	0	18	51	20	10	0	0	31	18	20
2020	Policy	6	18	61	5	11	0	0	16	23	19
2020	Project management	10	20	43	20	7	0	0	27	30	15
2020	Other services to the public	17	0	47	14	16	0	6	32	18	19
2020	None of the above	3	22	27	33	12	0	3	47	26	35
2019	Client contact centre	13	18	30	23	15	0	0	39	31	39
2019	Compliance, inspection and enforcement	0	10	44	26	14	6	0	43	11	20
2019	Communications or public affairs	0	14	36	34	14	0	1	49	15	63
2019	Legal services	0	12	35	31	22	0	0	53	12	16
2019	Administration and operations	6	15	39	28	10	0	1	39	22	89
2019	Human resources	8	52	14	13	13	0	0	26	60	29
2019	Financial management	9	20	25	22	18	0	6	42	31	36
2019	Procurement	0	29	24	14	33	0	0	48	29	13
2019	Information management	0	31	40	12	17	0	0	29	31	18
2019	Information technology	18	21	31	22	8	0	0	30	39	43
2019	Data sciences	0	15	35	33	14	0	5	49	15	22
2019	Policy	0	22	22	39	17	0	0	56	22	10
2019	Project management	18	5	44	26	0	0	6	28	25	19
2019	None of the above	17	10	29	30	8	4	2	41	28	39
2018	Client contact centre	14	20	46	7	13	0	0	20	34	15
2018	Compliance, inspection and enforcement	0	16	42	42	0	0	0	42	16	12
2018	Communications or public affairs	5	14	46	21	15	0	0	36	18	42
2018	Administration and operations	6	20	37	25	12	0	0	37	25	75
2018	Human resources	7	28	50	7	7	0	0	15	35	28
2018	Financial management	4	23	38	23	8	0	4	32	28	26
2018	Information management	0	17	50	33	0	0	0	33	17	12
2018	Information technology	14	35	24	18	10	0	0	28	49	29
2018	Data sciences	0	22	52	21	5	0	0	26	22	19
2018	Project management	18	6	41	36	0	0	0	36	24	17
2018	Other services to the public	0	19	28	33	20	0	0	53	19	11
2018	None of the above	10	17	30	31	7	0	5	40	29	21
2017	Client contact centre	0	22	44	17	9	0	8	28	24	23
2017	Communications or public affairs	9	7	45	22	16	0	0	38	17	39
2017	Legal services	0	17	44	31	7	0	0	38	17	13
2017	Administration and operations	2	22	44	12	14	0	5	27	26	81
2017	Human resources	8	29	56	7	0	0	0	7	37	27
2017	Financial management	0	33	42	17	8	0	0	25	33	24
2017	Information management	8	18	21	31	11	0	11	48	29	27
2017	Information technology	7	32	41	17	2	0	0	20	39	41
2017	Data sciences	5	20	45	10	20	0	0	30	25	20
2017	Policy	10	40	21	10	10	0	10	22	55	10
2017	Project management	4	24	51	18	4	0	0	22	27	29
2017	None of the above	5	12	39	17	15	0	11	36	20	41
2014	Client contact centre	14	39	9	23	10	0	5	35	56	21
2014	Compliance, inspection and enforcement	7	6	61	12	13	0	0	26	13	14
2014	Communications or public affairs	16	30	38	11	4	2	0	15	46	42
2014	Science and technology	10	10	62	10	0	0	10	11	21	11
2014	Legal services	20	26	34	14	6	0	0	20	46	13
2014	Administration and operations	4	31	32	21	9	1	2	31	36	92
2014	Human resources	8	17	42	9	19	0	5	30	27	22
2014	Financial management	3	22	58	17	0	0	0	17	25	31
2014	Procurement	10	40	40	10	0	0	0	10	50	10
2014	Information management	4	26	31	23	15	0	0	38	30	25
2014	Information technology	15	36	31	14	0	4	0	14	53	46
2014	Other services to the public	9	17	41	9	17	9	0	28	28	11
2014	None of the above	8	26	44	18	3	0	0	21	35	53

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	7	19	28	31	2	10	67	11	42
2020	Compliance, inspection and enforcement	6	4	9	33	44	0	4	80	11	28
2020	Communications or public affairs	0	10	28	36	26	0	0	63	10	61
2020	Legal services	0	0	16	31	47	6	0	83	0	13
2020	Administration and operations	4	14	25	27	27	3	0	56	19	123
2020	Human resources	6	15	43	17	13	7	0	32	22	49
2020	Financial management	6	5	28	19	22	14	6	51	14	34
2020	Procurement	0	9	18	39	26	9	0	71	9	15
2020	Information management	16	5	12	42	14	10	0	62	24	20
2020	Information technology	1	17	22	39	19	1	0	59	19	72
2020	Data sciences	0	13	20	25	36	5	0	65	14	20
2020	Policy	3	9	0	28	60	0	0	87	13	19
2020	Project management	4	0	32	49	15	0	0	63	4	15
2020	Other services to the public	18	6	20	11	27	12	6	47	29	18
2020	None of the above	6	14	17	24	38	0	0	62	20	35
2019	Client contact centre	8	20	25	19	28	0	0	48	28	40
2019	Compliance, inspection and enforcement	5	0	17	41	31	6	0	77	5	20
2019	Communications or public affairs	5	10	34	26	23	0	1	50	15	63
2019	Legal services	0	6	19	41	34	0	0	75	6	16
2019	Administration and operations	2	17	19	32	26	2	1	60	20	88
2019	Human resources	12	47	18	20	3	0	0	23	59	29
2019	Financial management	11	13	7	20	39	3	6	65	27	36
2019	Procurement	0	7	24	29	41	0	0	69	7	13
2019	Materiel management	26	0	44	14	16	0	0	30	26	10
2019	Information management	0	18	29	30	22	0	0	53	18	18
2019	Information technology	9	19	24	37	11	0	0	48	28	43
2019	Data sciences	0	10	27	30	28	0	5	61	10	22
2019	Policy	0	0	39	6	44	11	0	56	0	10
2019	Project management	11	25	22	23	13	0	6	38	38	19
2019	None of the above	12	10	19	23	29	4	2	55	24	39
2018	Client contact centre	0	20	27	26	20	6	0	50	22	15
2018	Compliance, inspection and enforcement	0	10	18	46	18	9	0	69	11	11
2018	Communications or public affairs	5	16	21	27	27	2	2	56	21	42
2018	Administration and operations	5	10	22	29	29	0	4	61	16	75
2018	Human resources	15	7	32	20	22	4	0	44	23	28
2018	Financial management	0	11	35	30	20	0	4	52	12	26
2018	Information management	17	0	34	41	8	0	0	49	17	12
2018	Information technology	11	14	39	16	20	0	0	36	25	29
2018	Data sciences	0	16	30	32	16	0	5	51	17	19
2018	Project management	18	6	35	29	13	0	0	41	24	17
2018	Other services to the public	8	19	34	19	20	0	0	39	27	11
2018	None of the above	7	13	26	27	23	0	5	52	21	21
2017	Client contact centre	4	21	28	21	17	4	4	41	28	23
2017	Communications or public affairs	18	8	32	29	8	0	6	39	27	39
2017	Legal services	9	0	67	7	7	9	0	16	10	13
2017	Administration and operations	8	12	31	21	18	5	6	43	22	81
2017	Human resources	12	28	46	11	3	0	0	14	40	27
2017	Financial management	4	20	13	25	22	4	12	56	29	24
2017	Information management	3	19	22	28	12	4	12	47	26	27
2017	Information technology	5	26	32	35	2	0	0	37	31	40
2017	Data sciences	5	20	39	20	10	6	0	32	27	20
2017	Policy	10	10	30	30	10	0	10	44	22	10
2017	Project management	3	17	31	31	13	0	3	46	21	29
2017	None of the above	5	18	21	19	27	5	5	51	26	41
2014	Client contact centre	9	10	24	33	14	0	10	52	21	21
2014	Compliance, inspection and enforcement	0	12	44	18	26	0	0	44	12	14
2014	Communications or public affairs	7	11	43	20	13	0	6	35	19	42
2014	Science and technology	0	19	27	27	17	0	10	49	21	11
2014	Legal services	15	52	14	18	0	0	0	18	67	13
2014	Administration and operations	8	25	27	16	16	5	3	35	36	90
2014	Human resources	38	17	12	13	11	0	9	27	60	22
2014	Financial management	3	30	28	23	6	9	0	33	36	31
2014	Procurement	0	20	30	20	20	0	10	44	22	10
2014	Information management	4	22	12	28	23	8	4	57	30	25
2014	Information technology	15	21	33	22	4	4	0	27	38	46
2014	Other services to the public	9	0	43	40	8	0	0	49	9	11
2014	None of the above	3	32	29	25	3	5	2	30	39	53

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	4	22	38	16	2	7	61	15	42
2020	Compliance, inspection and enforcement	10	4	53	11	17	0	4	30	14	28
2020	Communications or public affairs	9	23	41	17	10	0	0	27	31	61
2020	Legal services	0	16	29	31	24	0	0	55	16	13
2020	Administration and operations	7	14	34	25	17	2	0	43	22	124
2020	Human resources	7	28	23	24	4	11	2	33	41	49
2020	Financial management	11	12	27	11	19	17	4	38	28	33
2020	Procurement	0	6	31	47	6	9	0	59	7	15
2020	Information management	5	14	51	11	9	10	0	22	22	20
2020	Information technology	7	19	36	27	9	1	0	37	27	72
2020	Data sciences	8	5	46	15	26	0	0	41	13	20
2020	Policy	11	11	18	33	22	5	0	58	23	19
2020	Project management	4	19	25	37	14	0	0	51	24	15
2020	Other services to the public	12	12	28	10	26	12	0	41	27	18
2020	None of the above	12	15	26	26	18	3	0	45	28	35
2019	Client contact centre	12	9	39	17	18	0	5	36	23	41
2019	Compliance, inspection and enforcement	0	5	28	61	0	0	6	65	5	19
2019	Communications or public affairs	12	26	30	26	5	0	1	32	38	63
2019	Legal services	0	7	46	30	18	0	0	47	7	16
2019	Administration and operations	6	23	31	18	13	3	5	35	31	88
2019	Human resources	20	16	34	16	6	7	0	24	40	28
2019	Financial management	10	23	25	14	25	0	3	40	34	36
2019	Procurement	0	0	38	29	33	0	0	62	0	13
2019	Information management	0	22	38	18	16	0	6	36	24	18
2019	Information technology	19	18	34	25	4	0	0	29	37	43
2019	Data sciences	5	7	33	37	9	5	5	51	13	22
2019	Policy	11	22	28	28	11	0	0	39	33	10
2019	Project management	6	17	57	4	10	0	6	15	24	18
2019	None of the above	6	13	18	29	22	10	2	57	22	39
2018	Client contact centre	7	33	47	13	0	0	0	13	40	15
2018	Compliance, inspection and enforcement	0	16	42	16	10	16	0	31	19	12
2018	Communications or public affairs	16	25	32	8	20	0	0	28	41	42
2018	Administration and operations	6	19	33	23	15	2	2	39	27	75
2018	Human resources	6	37	25	21	7	4	0	30	44	28
2018	Financial management	4	8	27	37	20	0	4	60	12	26
2018	Information management	18	0	33	25	24	0	0	49	18	12
2018	Information technology	10	17	35	28	11	0	0	38	27	29
2018	Data sciences	17	15	16	30	11	5	5	46	36	19
2018	Project management	6	29	41	18	6	0	0	24	35	17
2018	Other services to the public	10	9	36	24	20	0	0	44	19	11
2018	None of the above	13	5	23	49	0	0	9	54	20	21
2017	Client contact centre	4	31	39	9	12	4	0	22	37	23
2017	Communications or public affairs	17	11	48	18	6	0	0	25	28	39
2017	Legal services	9	15	37	22	16	0	0	38	25	13
2017	Administration and operations	9	18	36	18	12	1	6	32	29	81
2017	Human resources	9	19	38	31	3	0	0	34	28	27
2017	Financial management	4	16	41	26	13	0	0	39	20	24
2017	Information management	3	18	29	26	19	0	4	47	22	27
2017	Information technology	10	24	42	19	5	0	0	24	34	41
2017	Data sciences	15	10	30	30	10	5	0	42	26	20
2017	Policy	10	10	51	10	10	0	10	22	22	10
2017	Project management	4	38	41	8	9	0	0	18	42	29
2017	None of the above	5	11	44	10	18	0	11	31	19	41
2014	Client contact centre	14	10	38	14	19	0	5	35	25	21
2014	Compliance, inspection and enforcement	7	24	21	24	24	0	0	48	30	14
2014	Communications or public affairs	27	41	18	5	8	0	2	13	69	42
2014	Science and technology	10	10	54	10	8	0	10	19	21	11
2014	Legal services	14	20	6	26	0	0	34	39	51	13
2014	Administration and operations	14	22	30	14	14	3	2	29	39	92
2014	Human resources	8	18	38	17	15	4	0	33	27	22
2014	Financial management	0	22	50	22	6	0	0	28	22	31
2014	Procurement	0	0	40	40	20	0	0	60	0	10
2014	Information management	4	16	41	20	11	0	8	34	21	25
2014	Information technology	15	30	26	25	0	4	0	26	46	46
2014	Other services to the public	9	40	18	9	25	0	0	34	48	11
2014	None of the above	18	26	30	14	5	5	2	20	47	53

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	7	10	44	31	3	5	82	8	41
2020	Compliance, inspection and enforcement	6	6	17	37	29	0	4	69	13	28
2020	Communications or public affairs	5	12	34	31	18	0	0	49	17	60
2020	Legal services	0	0	8	61	31	0	0	92	0	13
2020	Administration and operations	7	8	26	40	17	2	0	58	15	122
2020	Human resources	8	25	28	28	9	2	0	38	34	49
2020	Financial management	13	11	17	25	16	10	7	50	29	34
2020	Procurement	0	37	37	12	14	0	0	26	37	16
2020	Information management	0	16	23	42	19	0	0	61	16	20
2020	Information technology	3	20	20	39	18	0	0	58	23	71
2020	Data sciences	0	18	36	26	20	0	0	46	18	20
2020	Policy	11	23	17	11	38	0	0	49	34	19
2020	Project management	4	0	45	29	21	0	0	51	4	15
2020	Other services to the public	6	17	21	30	22	0	5	54	24	19
2020	None of the above	12	12	29	22	25	0	0	47	24	35
2019	Client contact centre	7	12	26	27	27	0	0	54	19	41
2019	Compliance, inspection and enforcement	0	10	19	58	14	0	0	71	10	20
2019	Communications or public affairs	3	13	31	35	17	0	1	52	17	63
2019	Legal services	0	6	30	53	12	0	0	65	6	16
2019	Administration and operations	2	9	27	32	26	1	2	61	12	89
2019	Human resources	7	17	32	33	10	0	0	43	25	29
2019	Financial management	3	10	20	19	44	0	3	65	14	35
2019	Procurement	0	36	31	7	26	0	0	33	36	13
2019	Information management	0	5	40	39	16	0	0	54	5	18
2019	Information technology	7	12	41	28	12	0	0	40	19	42
2019	Data sciences	0	5	26	46	18	0	5	68	5	22
2019	Policy	0	0	50	28	22	0	0	50	0	10
2019	Project management	0	12	55	21	13	0	0	34	12	19
2019	None of the above	13	5	24	30	20	6	2	54	20	38
2018	Client contact centre	0	7	26	47	20	0	0	67	7	15
2018	Compliance, inspection and enforcement	0	16	34	34	16	0	0	50	16	12
2018	Communications or public affairs	2	14	29	36	20	0	0	56	16	42
2018	Administration and operations	1	12	29	34	19	2	3	56	14	75
2018	Human resources	3	15	44	27	11	0	0	38	18	28
2018	Financial management	0	16	8	31	37	0	8	75	17	26
2018	Information management	8	18	26	24	24	0	0	49	26	12
2018	Information technology	14	28	17	20	20	0	0	41	42	29
2018	Data sciences	0	6	33	34	22	0	5	59	6	19
2018	Project management	13	10	11	54	12	0	0	66	23	17
2018	Other services to the public	0	19	23	29	29	0	0	58	19	11
2018	None of the above	9	8	21	37	15	0	9	58	19	21
2017	Client contact centre	0	13	21	31	31	0	4	64	14	23
2017	Communications or public affairs	7	12	30	31	20	0	0	51	19	39
2017	Legal services	0	17	45	31	7	0	0	38	17	13
2017	Administration and operations	3	11	26	35	17	1	8	57	15	80
2017	Human resources	9	15	31	25	17	4	0	43	24	27
2017	Financial management	4	20	44	19	9	0	4	29	25	24
2017	Information management	7	12	18	38	21	5	0	62	20	26
2017	Information technology	5	23	33	36	3	0	0	38	28	39
2017	Data sciences	0	10	20	51	20	0	0	70	10	20
2017	Policy	0	30	41	10	10	0	10	22	33	10
2017	Project management	3	17	40	26	13	0	0	39	21	29
2017	None of the above	2	8	23	30	30	0	7	65	11	41
2014	Client contact centre	0	10	25	42	19	0	5	64	10	21
2014	Compliance, inspection and enforcement	7	14	28	38	14	0	0	52	20	14
2014	Communications or public affairs	2	36	32	18	12	0	0	30	38	42
2014	Science and technology	0	19	35	36	10	0	0	46	19	11
2014	Legal services	0	21	65	8	6	0	0	14	21	13
2014	Administration and operations	3	19	29	24	20	2	3	46	23	92
2014	Human resources	4	18	21	29	19	4	4	53	24	22
2014	Financial management	3	13	44	28	13	0	0	40	16	31
2014	Procurement	20	50	10	0	20	0	0	20	70	10
2014	Information management	8	0	34	39	19	0	0	58	8	25
2014	Information technology	11	20	39	23	2	4	0	26	33	46
2014	Other services to the public	0	14	35	17	33	0	0	51	14	11
2014	None of the above	5	14	38	29	7	7	0	38	21	53

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	7	27	19	28	5	12	56	12	42
2020	Compliance, inspection and enforcement	17	9	14	25	32	0	4	59	26	29
2020	Communications or public affairs	7	17	31	17	28	0	0	45	23	61
2020	Legal services	0	0	29	47	16	8	0	68	0	13
2020	Administration and operations	9	12	27	30	20	3	0	51	21	122
2020	Human resources	12	26	19	21	15	5	2	39	41	48
2020	Financial management	5	20	24	12	21	11	7	40	30	33
2020	Procurement	0	31	6	34	28	0	0	62	31	15
2020	Information management	11	27	14	40	9	0	0	49	37	20
2020	Information technology	3	25	28	26	17	1	0	44	28	72
2020	Data sciences	10	8	20	20	36	0	5	59	19	20
2020	Policy	0	9	31	22	33	5	0	58	9	19
2020	Project management	4	18	27	22	21	0	7	47	24	15
2020	Other services to the public	11	5	29	22	21	6	5	49	19	19
2020	None of the above	16	9	25	19	27	3	0	48	26	35
2019	Client contact centre	7	5	24	27	34	0	3	63	13	41
2019	Compliance, inspection and enforcement	0	10	31	33	20	6	0	57	10	20
2019	Communications or public affairs	8	11	31	16	29	4	1	48	19	63
2019	Legal services	0	0	24	37	28	6	6	73	0	16
2019	Administration and operations	2	8	24	33	27	2	2	63	11	89
2019	Human resources	8	28	36	12	16	0	0	28	36	29
2019	Financial management	3	27	14	19	26	6	3	51	33	35
2019	Procurement	0	0	52	14	33	0	0	48	0	13
2019	Information management	12	13	27	28	21	0	0	49	24	18
2019	Information technology	7	12	40	26	16	0	0	42	18	43
2019	Data sciences	5	15	16	32	24	5	5	61	21	22
2019	Policy	11	6	29	11	44	0	0	54	17	10
2019	Project management	17	16	20	35	5	6	0	43	35	19
2019	None of the above	13	13	12	22	26	6	7	55	31	38
2018	Client contact centre	14	14	33	20	13	7	0	36	29	15
2018	Compliance, inspection and enforcement	0	26	50	16	0	8	0	18	28	12
2018	Communications or public affairs	5	20	21	25	27	2	0	53	25	42
2018	Administration and operations	6	14	28	26	21	0	6	50	21	74
2018	Human resources	4	14	41	16	25	0	0	41	18	29
2018	Financial management	4	16	19	27	30	0	4	59	21	26
2018	Information management	18	28	18	27	0	9	0	29	51	11
2018	Information technology	18	18	24	17	24	0	0	41	35	29
2018	Data sciences	6	20	23	22	23	6	0	48	27	18
2018	Project management	18	12	29	17	24	0	0	41	30	17
2018	Other services to the public	0	19	19	34	29	0	0	62	19	11
2018	None of the above	15	11	25	21	19	0	9	44	28	21
2017	Client contact centre	5	14	27	23	28	0	4	53	19	22
2017	Communications or public affairs	9	13	24	30	15	0	8	49	25	39
2017	Legal services	0	0	30	37	15	9	9	63	0	13
2017	Administration and operations	8	16	31	18	16	0	11	39	26	81
2017	Human resources	0	33	25	19	17	0	7	38	35	27
2017	Financial management	16	28	30	13	13	0	0	26	44	24
2017	Information management	11	11	17	33	25	3	0	60	23	27
2017	Information technology	12	23	39	27	0	0	0	27	35	41
2017	Data sciences	5	15	30	25	15	6	5	44	22	20
2017	Policy	10	30	10	30	10	0	10	44	45	10
2017	Project management	10	24	31	22	13	0	0	35	34	29
2017	None of the above	0	7	34	13	27	5	14	50	8	41
2014	Client contact centre	10	19	38	14	5	0	14	22	33	21
2014	Compliance, inspection and enforcement	7	20	34	33	6	0	0	39	27	14
2014	Communications or public affairs	12	25	31	20	7	2	4	28	39	42
2014	Science and technology	17	19	35	10	19	0	0	29	37	11
2014	Legal services	14	27	26	26	6	0	0	32	42	13
2014	Administration and operations	10	27	23	18	15	1	5	36	39	92
2014	Human resources	16	21	25	9	20	0	9	31	41	22
2014	Financial management	6	42	31	11	3	3	3	15	51	31
2014	Procurement	0	10	70	0	20	0	0	20	10	10
2014	Information management	8	16	30	27	19	0	0	46	24	25
2014	Information technology	26	23	26	17	4	4	0	21	51	46
2014	Other services to the public	0	35	17	23	17	8	0	43	38	11
2014	None of the above	9	18	32	23	8	7	4	35	30	53

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	14	15	27	17	15	7	56	25	41
2020	Compliance, inspection and enforcement	10	12	11	22	41	0	4	66	23	28
2020	Communications or public affairs	2	5	33	46	13	0	0	60	8	59
2020	Legal services	0	0	16	21	63	0	0	84	0	13
2020	Administration and operations	8	18	27	19	24	3	1	44	27	123
2020	Human resources	7	20	30	24	8	11	0	36	30	49
2020	Financial management	3	16	26	23	13	10	9	44	24	34
2020	Procurement	0	7	35	42	7	9	0	54	8	14
2020	Information management	11	16	21	30	22	0	0	52	27	20
2020	Information technology	0	11	23	38	23	3	1	65	12	72
2020	Data sciences	0	15	28	26	31	0	0	56	15	20
2020	Policy	0	0	18	27	43	11	0	79	0	19
2020	Project management	5	4	20	34	29	0	7	68	10	15
2020	Other services to the public	6	6	20	30	32	6	0	66	12	19
2020	None of the above	17	17	5	20	31	6	3	56	38	35
2019	Client contact centre	15	22	12	17	27	2	5	47	40	41
2019	Compliance, inspection and enforcement	0	8	33	33	14	6	6	54	9	20
2019	Communications or public affairs	9	24	28	13	18	2	6	34	36	63
2019	Legal services	6	0	24	37	28	6	0	69	6	16
2019	Administration and operations	10	27	20	17	18	4	5	39	39	88
2019	Human resources	22	43	8	12	8	3	4	22	70	29
2019	Financial management	19	25	13	12	22	5	3	37	49	35
2019	Procurement	8	8	32	26	26	0	0	53	16	12
2019	Information management	7	30	23	18	22	0	0	41	36	18
2019	Information technology	5	21	30	24	17	0	4	43	26	43
2019	Data sciences	0	24	31	23	18	5	0	43	25	22
2019	Policy	0	11	35	22	33	0	0	54	11	10
2019	Project management	18	25	39	9	4	0	5	14	45	19
2019	None of the above	15	13	8	26	20	13	4	56	34	39
2018	Client contact centre	13	26	27	26	0	7	0	29	42	15
2018	Compliance, inspection and enforcement	18	32	26	0	0	24	0	0	66	12
2018	Communications or public affairs	9	23	23	18	22	2	2	42	33	42
2018	Administration and operations	7	21	27	24	19	1	1	44	28	74
2018	Human resources	11	25	36	11	7	10	0	20	40	29
2018	Financial management	8	19	30	16	16	4	8	36	30	26
2018	Information management	16	18	17	32	17	0	0	49	34	12
2018	Information technology	14	14	32	20	17	3	0	38	29	29
2018	Data sciences	0	22	41	27	5	0	5	34	23	19
2018	Project management	12	11	35	30	12	0	0	42	24	17
2018	Other services to the public	9	19	23	29	20	0	0	50	28	11
2018	None of the above	15	8	29	27	8	4	9	40	26	21
2017	Client contact centre	13	31	4	17	17	4	13	42	53	23
2017	Communications or public affairs	20	18	25	18	13	0	7	33	41	39
2017	Legal services	9	22	30	22	7	9	0	32	35	13
2017	Administration and operations	14	21	26	22	8	4	6	33	39	81
2017	Human resources	30	33	18	3	8	4	4	12	68	27
2017	Financial management	12	33	22	17	12	0	4	30	47	24
2017	Information management	11	18	17	18	19	12	4	45	34	27
2017	Information technology	7	30	24	29	5	0	5	35	39	41
2017	Data sciences	0	25	25	25	20	6	0	48	26	20
2017	Policy	30	10	20	19	10	0	10	33	45	10
2017	Project management	11	24	30	26	7	3	0	34	35	29
2017	None of the above	11	18	17	21	20	8	7	47	33	41
2014	Client contact centre	5	19	24	15	18	9	10	41	29	21
2014	Compliance, inspection and enforcement	0	0	28	53	12	7	0	70	0	14
2014	Communications or public affairs	7	9	37	25	13	5	4	41	18	42
2014	Science and technology	10	38	0	43	0	10	0	47	53	11
2014	Legal services	7	20	32	21	19	0	0	40	27	13
2014	Administration and operations	10	26	27	16	14	2	5	32	38	92
2014	Human resources	29	30	17	9	11	5	0	20	62	22
2014	Financial management	3	33	31	20	3	9	0	26	40	31
2014	Procurement	0	10	10	50	20	10	0	78	11	10
2014	Information management	8	16	23	30	19	4	0	51	25	25
2014	Information technology	15	25	32	21	2	4	0	24	42	46
2014	Other services to the public	0	0	41	34	17	8	0	55	0	11
2014	None of the above	7	7	16	37	20	11	2	66	17	53

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	2	34	28	21	10	2	56	5	42
2020	Compliance, inspection and enforcement	9	4	20	37	21	4	4	64	14	28
2020	Communications or public affairs	4	17	44	24	12	0	0	35	21	61
2020	Legal services	0	16	6	63	16	0	0	79	16	13
2020	Administration and operations	5	12	26	32	23	2	1	56	17	124
2020	Human resources	2	14	32	23	18	11	0	46	18	49
2020	Financial management	8	12	32	18	14	7	9	38	24	34
2020	Procurement	0	12	19	54	6	9	0	66	13	15
2020	Information management	14	5	32	24	24	0	0	49	19	20
2020	Information technology	9	15	42	25	9	0	0	34	25	72
2020	Data sciences	10	13	30	10	31	0	5	43	25	20
2020	Policy	3	11	14	22	38	11	0	67	17	19
2020	Project management	10	7	12	49	22	0	0	71	17	15
2020	Other services to the public	11	6	45	11	21	6	0	34	18	19
2020	None of the above	14	6	24	32	21	3	0	54	21	35
2019	Client contact centre	10	7	35	25	20	4	0	46	18	41
2019	Compliance, inspection and enforcement	0	10	32	33	20	6	0	56	10	20
2019	Communications or public affairs	10	20	25	23	17	1	4	42	32	63
2019	Legal services	0	7	22	41	24	0	6	69	7	16
2019	Administration and operations	6	14	34	29	14	2	1	45	21	88
2019	Human resources	29	11	32	16	8	3	0	25	41	29
2019	Financial management	7	19	25	12	28	6	3	44	29	35
2019	Procurement	0	7	48	7	38	0	0	45	7	13
2019	Information management	0	12	43	17	21	7	0	41	12	18
2019	Information technology	9	20	38	27	2	2	2	30	30	43
2019	Data sciences	7	5	46	28	9	5	0	39	12	22
2019	Policy	0	6	44	17	33	0	0	50	6	10
2019	Project management	13	17	36	24	4	0	6	30	33	19
2019	None of the above	8	11	26	32	12	10	2	50	21	38
2018	Client contact centre	0	27	46	14	13	0	0	27	27	15
2018	Compliance, inspection and enforcement	0	32	36	16	0	16	0	19	38	12
2018	Communications or public affairs	14	16	42	11	17	0	0	28	30	41
2018	Administration and operations	7	12	29	32	16	2	2	50	20	74
2018	Human resources	11	14	33	28	10	4	0	40	26	29
2018	Financial management	4	8	16	56	12	0	4	72	12	26
2018	Information management	9	18	41	8	16	8	0	27	29	12
2018	Information technology	18	14	37	14	14	3	0	29	33	29
2018	Data sciences	17	15	27	14	22	0	5	37	34	19
2018	Project management	5	24	48	17	6	0	0	22	29	17
2018	Other services to the public	0	0	71	8	20	0	0	29	0	11
2018	None of the above	13	10	34	28	6	0	9	37	25	21
2017	Client contact centre	0	14	43	18	13	12	0	34	16	23
2017	Communications or public affairs	13	15	38	26	5	0	3	32	29	39
2017	Legal services	0	23	37	24	7	0	9	34	25	13
2017	Administration and operations	2	22	40	12	14	5	5	29	27	81
2017	Human resources	13	15	47	21	5	0	0	25	28	27
2017	Financial management	4	26	16	38	12	0	4	52	31	24
2017	Information management	11	18	33	14	21	4	0	36	30	27
2017	Information technology	7	27	39	27	0	0	0	27	34	41
2017	Data sciences	5	15	45	15	15	6	0	32	21	20
2017	Policy	0	39	41	0	10	0	10	11	43	10
2017	Project management	0	31	41	21	7	0	0	28	31	29
2017	None of the above	7	17	30	19	10	5	11	36	29	41
2014	Client contact centre	9	14	24	25	19	0	10	48	26	21
2014	Compliance, inspection and enforcement	7	0	49	44	0	0	0	44	7	14
2014	Communications or public affairs	20	27	30	12	9	2	0	21	49	42
2014	Science and technology	10	0	46	27	8	10	0	38	11	11
2014	Legal services	15	13	26	6	18	7	14	31	36	13
2014	Administration and operations	12	24	30	12	15	3	3	30	38	91
2014	Human resources	4	8	50	13	20	0	4	35	13	22
2014	Financial management	6	16	40	28	9	0	0	38	22	31
2014	Procurement	10	20	20	10	30	10	0	44	33	10
2014	Information management	4	20	49	0	23	4	0	24	25	25
2014	Information technology	19	23	33	19	2	4	0	22	43	46
2014	Other services to the public	9	26	32	17	8	9	0	28	37	11
2014	None of the above	14	22	25	12	16	4	7	32	40	53

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	11	31	19	29	0	5	51	17	42
2020	Compliance, inspection and enforcement	10	6	25	44	11	0	4	57	17	28
2020	Communications or public affairs	1	14	39	25	20	0	0	45	16	61
2020	Legal services	0	0	16	55	29	0	0	84	0	13
2020	Administration and operations	2	15	34	29	19	0	1	48	17	124
2020	Human resources	4	11	37	27	17	0	4	46	15	49
2020	Financial management	0	11	16	34	26	7	7	69	13	34
2020	Procurement	0	6	28	44	22	0	0	66	6	15
2020	Information management	5	14	31	28	21	0	0	49	20	20
2020	Information technology	1	11	27	43	17	0	0	60	13	72
2020	Data sciences	5	8	40	20	26	0	0	46	13	20
2020	Policy	0	9	59	11	22	0	0	33	9	19
2020	Project management	4	6	19	49	22	0	0	71	10	15
2020	Other services to the public	6	14	42	11	21	0	6	34	21	19
2020	None of the above	6	10	39	25	15	3	2	42	17	35
2019	Client contact centre	3	3	46	21	25	3	0	47	5	41
2019	Compliance, inspection and enforcement	0	3	29	34	28	6	0	66	3	20
2019	Communications or public affairs	3	9	20	31	33	0	4	67	12	63
2019	Legal services	0	12	19	34	30	0	6	67	13	16
2019	Administration and operations	2	2	25	40	26	1	3	69	5	89
2019	Human resources	11	4	40	28	18	0	0	46	15	28
2019	Financial management	2	5	21	37	26	2	7	69	8	35
2019	Procurement	7	0	24	14	48	7	0	67	8	13
2019	Information management	0	12	29	32	27	0	0	59	12	18
2019	Information technology	5	8	28	46	13	0	0	59	13	43
2019	Data sciences	0	14	21	33	28	0	5	64	14	22
2019	Policy	0	22	6	17	54	0	0	71	22	10
2019	Project management	0	14	21	42	17	0	6	63	15	18
2019	None of the above	3	8	32	28	17	10	2	51	12	40

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	22	12	2	5	14	5	77	8	42
2020	Compliance, inspection and enforcement	43	38	3	13	0	3	0	84	13	29
2020	Communications or public affairs	43	31	12	6	0	5	4	81	6	61
2020	Legal services	63	29	8	0	0	0	0	92	0	13
2020	Administration and operations	38	29	16	5	2	7	3	75	7	124
2020	Human resources	20	46	14	4	0	11	6	78	5	49
2020	Financial management	32	26	12	6	5	9	9	71	14	34
2020	Procurement	41	25	19	0	0	9	6	77	0	15
2020	Information management	40	25	14	0	11	10	0	73	12	20
2020	Information technology	40	35	11	4	3	3	4	81	7	72
2020	Data sciences	41	23	15	5	5	10	0	72	11	20
2020	Policy	41	47	6	5	0	0	0	89	5	19
2020	Project management	26	51	15	7	0	0	0	78	7	15
2020	Other services to the public	20	28	11	10	6	15	11	64	21	19
2020	None of the above	51	25	8	3	3	9	0	84	7	35
2019	Client contact centre	45	29	19	3	0	3	2	77	3	41
2019	Compliance, inspection and enforcement	34	41	5	10	5	0	6	80	15	20
2019	Communications or public affairs	40	29	8	11	3	1	8	76	16	63
2019	Legal services	76	18	6	0	0	0	0	94	0	16
2019	Administration and operations	33	33	19	2	8	5	0	69	11	88
2019	Human resources	8	39	19	12	15	4	4	51	28	29
2019	Financial management	38	33	9	16	0	5	0	74	16	37
2019	Procurement	55	31	7	7	0	0	0	86	7	13
2019	Materiel management	33	9	13	5	39	0	0	42	45	10
2019	Information management	31	34	11	5	0	19	0	80	7	18
2019	Information technology	37	32	16	5	7	0	4	71	12	43
2019	Data sciences	33	40	9	0	0	9	9	89	0	22
2019	Policy	50	18	0	0	11	11	11	86	14	10
2019	Project management	34	56	6	4	0	0	0	90	4	19
2019	None of the above	28	19	18	6	5	5	19	62	14	40
2018	Client contact centre	20	20	33	13	0	0	14	47	15	15
2018	Compliance, inspection and enforcement	10	42	0	40	8	0	0	52	48	12
2018	Communications or public affairs	42	26	11	6	2	7	7	78	9	42
2018	Administration and operations	36	31	15	5	7	1	4	71	13	75
2018	Human resources	29	40	17	11	0	3	0	71	12	28
2018	Financial management	47	41	4	4	4	0	0	89	8	26
2018	Information management	33	32	17	9	0	0	9	72	10	12
2018	Information technology	28	35	10	14	14	0	0	62	28	29
2018	Data sciences	19	55	0	5	5	11	5	88	12	19
2018	Project management	58	18	6	11	0	6	0	81	12	17
2018	Other services to the public	10	39	23	8	0	9	10	61	10	11
2018	None of the above	18	29	15	13	5	11	10	58	22	21
2017	Client contact centre	9	48	17	17	0	4	4	63	19	23
2017	Communications or public affairs	23	33	16	12	5	6	5	63	19	39
2017	Legal services	76	7	0	0	0	0	16	100	0	13
2017	Administration and operations	34	34	9	7	7	4	5	75	16	82
2017	Human resources	32	27	18	4	3	12	4	70	8	27
2017	Financial management	39	20	12	20	4	0	5	62	25	24
2017	Information management	26	18	12	8	7	18	12	63	21	27
2017	Information technology	34	41	15	5	2	2	0	78	7	41
2017	Data sciences	35	20	30	0	5	5	5	61	5	20
2017	Policy	30	50	0	10	10	0	0	80	20	10
2017	Project management	45	31	14	0	0	7	3	85	0	29
2017	None of the above	27	24	9	9	13	7	12	63	26	41
2014	Client contact centre	44	14	14	19	0	4	5	64	21	21
2014	Compliance, inspection and enforcement	37	13	13	31	0	0	6	53	33	14
2014	Communications or public affairs	36	26	18	5	3	5	9	71	8	41
2014	Science and technology	35	29	17	10	10	0	0	63	19	11
2014	Legal services	6	52	8	21	0	0	12	67	24	13
2014	Administration and operations	32	30	10	11	9	5	4	68	21	92
2014	Human resources	50	8	8	8	13	8	4	67	24	22
2014	Financial management	23	44	15	6	9	0	3	69	16	32
2014	Procurement	70	20	10	0	0	0	0	90	0	10
2014	Information management	37	23	8	16	4	8	4	68	23	25
2014	Information technology	17	54	4	9	6	6	4	79	17	46
2014	Other services to the public	17	58	9	0	9	8	0	81	9	11
2014	None of the above	23	28	13	16	9	7	5	58	28	53

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	21	10	2	5	0	2	83	7	42
2020	Compliance, inspection and enforcement	60	20	4	16	0	0	0	80	16	29
2020	Communications or public affairs	74	19	4	3	0	0	0	94	3	61
2020	Legal services	92	8	0	0	0	0	0	100	0	13
2020	Administration and operations	62	25	5	7	0	1	0	88	7	124
2020	Human resources	45	39	9	4	2	0	0	85	7	49
2020	Financial management	56	27	9	3	6	0	0	83	9	34
2020	Procurement	56	25	19	0	0	0	0	81	0	15
2020	Information management	54	21	14	5	0	5	0	79	6	20
2020	Information technology	56	32	7	3	1	0	0	89	4	72
2020	Data sciences	46	39	0	10	5	0	0	85	15	20
2020	Policy	58	31	11	0	0	0	0	89	0	19
2020	Project management	63	30	0	7	0	0	0	93	7	15
2020	Other services to the public	52	22	4	10	6	0	6	79	16	19
2020	None of the above	65	20	3	12	0	0	0	85	12	35
2019	Client contact centre	66	19	10	5	0	0	0	85	5	41
2019	Compliance, inspection and enforcement	53	27	10	5	0	6	0	85	5	20
2019	Communications or public affairs	65	21	1	10	2	0	0	86	12	63
2019	Legal services	81	13	6	0	0	0	0	94	0	16
2019	Administration and operations	54	28	5	4	8	1	0	83	12	88
2019	Human resources	30	33	10	16	11	0	0	63	27	28
2019	Financial management	67	15	15	0	3	0	0	81	3	37
2019	Procurement	64	21	7	7	0	0	0	86	7	13
2019	Materiel management	33	22	5	0	39	0	0	55	39	10
2019	Information management	49	34	17	0	0	0	0	83	0	18
2019	Information technology	57	29	7	5	2	0	0	86	7	43
2019	Data sciences	46	49	0	5	0	0	0	95	5	22
2019	Policy	67	22	0	0	11	0	0	89	11	10
2019	Project management	72	24	4	0	0	0	0	96	0	19
2019	None of the above	38	22	23	7	8	3	0	61	15	40
2018	Client contact centre	33	42	19	7	0	0	0	74	7	15
2018	Compliance, inspection and enforcement	36	56	0	8	0	0	0	92	8	12
2018	Communications or public affairs	60	26	2	6	6	0	0	86	12	41
2018	Administration and operations	60	28	4	5	3	0	0	88	8	75
2018	Human resources	54	28	7	7	0	4	0	85	7	28
2018	Financial management	61	31	0	0	8	0	0	92	8	26
2018	Information management	33	50	0	9	0	8	0	90	10	12
2018	Information technology	24	35	13	20	3	4	0	62	24	29
2018	Data sciences	41	38	11	10	0	0	0	79	10	19
2018	Project management	62	19	12	6	0	0	0	82	6	16
2018	Other services to the public	39	43	8	9	0	0	0	82	9	11
2018	None of the above	29	38	23	0	0	10	0	74	0	21
2017	Client contact centre	35	34	22	8	0	0	0	69	8	23
2017	Communications or public affairs	60	21	7	10	2	0	0	81	12	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	54	30	5	10	1	0	0	84	11	82
2017	Human resources	40	49	7	4	0	0	0	89	4	27
2017	Financial management	64	20	4	8	4	0	0	84	12	24
2017	Information management	40	34	8	8	10	0	0	74	18	27
2017	Information technology	54	32	12	2	0	0	0	85	2	41
2017	Data sciences	40	49	0	11	0	0	0	89	11	20
2017	Policy	40	50	0	10	0	0	0	90	10	10
2017	Project management	65	25	4	3	3	0	0	89	7	28
2017	None of the above	49	17	9	6	15	2	2	69	22	41
2014	Client contact centre	63	19	14	4	0	0	0	82	4	21
2014	Compliance, inspection and enforcement	59	0	27	14	0	0	0	59	14	14
2014	Communications or public affairs	46	27	9	16	2	0	0	73	18	42
2014	Science and technology	54	27	19	0	0	0	0	81	0	11
2014	Legal services	24	46	8	14	8	0	0	71	21	13
2014	Administration and operations	42	34	8	11	3	0	2	77	15	92
2014	Human resources	55	17	4	8	12	4	0	75	21	22
2014	Financial management	38	35	9	12	6	0	0	72	18	32
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	45	31	16	0	8	0	0	76	8	25
2014	Information technology	34	49	4	0	11	2	0	85	11	46
2014	Other services to the public	40	26	9	9	17	0	0	65	26	11
2014	None of the above	34	34	8	14	11	0	0	68	25	52

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	21	2	2	2	0	0	93	5	42
2020	Compliance, inspection and enforcement	68	20	3	7	3	0	0	87	10	29
2020	Communications or public affairs	77	23	0	0	0	0	0	100	0	61
2020	Legal services	92	8	0	0	0	0	0	100	0	13
2020	Administration and operations	71	22	4	2	0	1	0	94	2	124
2020	Human resources	50	35	4	7	4	0	0	85	11	49
2020	Financial management	61	33	3	0	3	0	0	95	3	33
2020	Procurement	53	47	0	0	0	0	0	100	0	16
2020	Information management	54	41	0	5	0	0	0	95	5	20
2020	Information technology	67	27	3	3	0	0	0	94	3	72
2020	Data sciences	60	30	5	0	5	0	0	90	5	20
2020	Policy	86	14	0	0	0	0	0	100	0	19
2020	Project management	83	17	0	0	0	0	0	100	0	15
2020	Other services to the public	75	9	11	0	0	6	0	89	0	19
2020	None of the above	76	18	3	0	3	0	0	94	3	35
2019	Client contact centre	62	29	0	7	3	0	0	90	10	41
2019	Compliance, inspection and enforcement	56	34	5	5	0	0	0	90	5	19
2019	Communications or public affairs	67	25	3	4	1	0	0	92	5	63
2019	Legal services	88	12	0	0	0	0	0	100	0	16
2019	Administration and operations	57	27	4	5	8	0	0	83	13	89
2019	Human resources	31	39	7	15	8	0	0	70	23	28
2019	Financial management	61	34	6	0	0	0	0	94	0	36
2019	Procurement	79	14	7	0	0	0	0	93	0	13
2019	Materiel management	33	9	13	18	26	0	0	42	45	10
2019	Information management	53	41	0	5	0	0	0	95	5	18
2019	Information technology	52	30	9	7	2	0	0	82	9	43
2019	Data sciences	65	31	0	5	0	0	0	95	5	22
2019	Policy	89	0	11	0	0	0	0	89	0	10
2019	Project management	58	42	0	0	0	0	0	100	0	19
2019	None of the above	54	24	10	2	10	0	0	78	12	39
2018	Client contact centre	47	39	14	0	0	0	0	86	0	15
2018	Compliance, inspection and enforcement	34	50	16	0	0	0	0	84	0	12
2018	Communications or public affairs	61	29	2	5	3	0	0	90	8	42
2018	Administration and operations	64	28	4	4	0	0	0	92	4	75
2018	Human resources	55	38	0	4	0	4	0	96	4	28
2018	Financial management	62	31	4	4	0	0	0	92	4	26
2018	Information management	58	34	0	8	0	0	0	92	8	12
2018	Information technology	37	38	11	11	4	0	0	75	14	29
2018	Data sciences	24	66	10	0	0	0	0	90	0	19
2018	Project management	59	30	6	6	0	0	0	89	6	17
2018	Other services to the public	74	18	8	0	0	0	0	92	0	11
2018	None of the above	63	17	15	0	0	5	0	84	0	21
2017	Client contact centre	39	44	13	4	0	0	0	83	4	23
2017	Communications or public affairs	47	41	5	8	0	0	0	87	8	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	62	25	5	6	2	0	0	87	9	81
2017	Human resources	40	49	7	4	0	0	0	89	4	27
2017	Financial management	47	37	12	4	0	0	0	84	4	24
2017	Information management	57	28	4	4	7	0	0	85	11	27
2017	Information technology	46	42	9	2	0	0	0	88	2	41
2017	Data sciences	54	46	0	0	0	0	0	100	0	20
2017	Policy	70	10	20	0	0	0	0	80	0	10
2017	Project management	63	37	0	0	0	0	0	100	0	29
2017	None of the above	46	36	2	7	6	0	2	84	13	41
2014	Client contact centre	54	18	23	4	0	0	0	72	4	21
2014	Compliance, inspection and enforcement	56	21	12	11	0	0	0	77	11	14
2014	Communications or public affairs	51	35	2	9	2	0	0	86	11	42
2014	Science and technology	17	54	19	0	10	0	0	71	10	11
2014	Legal services	31	40	8	14	8	0	0	71	21	13
2014	Administration and operations	48	34	14	3	1	0	0	82	4	91
2014	Human resources	59	33	8	0	0	0	0	92	0	22
2014	Financial management	54	24	15	3	3	0	0	78	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	46	41	4	8	0	0	0	88	8	25
2014	Information technology	29	49	13	4	2	2	0	81	6	46
2014	Other services to the public	31	35	26	8	0	0	0	66	8	11
2014	None of the above	33	47	6	7	7	0	0	80	13	53

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	29	14	2	2	2	0	80	5	42
2020	Compliance, inspection and enforcement	67	18	3	13	0	0	0	84	13	29
2020	Communications or public affairs	70	27	4	0	0	0	0	96	0	60
2020	Legal services	76	24	0	0	0	0	0	100	0	13
2020	Administration and operations	55	34	7	2	1	2	0	91	3	124
2020	Human resources	37	43	11	4	0	2	2	84	5	49
2020	Financial management	55	27	9	6	3	0	0	83	9	34
2020	Procurement	41	59	0	0	0	0	0	100	0	15
2020	Information management	64	16	19	0	0	0	0	81	0	20
2020	Information technology	56	33	12	0	0	0	0	88	0	71
2020	Data sciences	46	34	15	0	5	0	0	80	5	20
2020	Policy	69	20	5	6	0	0	0	89	6	19
2020	Project management	75	11	7	7	0	0	0	85	7	15
2020	Other services to the public	50	32	6	0	0	6	6	94	0	18
2020	None of the above	51	21	15	3	3	6	0	77	7	34
2019	Client contact centre	64	29	5	2	0	0	0	93	2	41
2019	Compliance, inspection and enforcement	58	32	5	5	0	0	0	90	5	20
2019	Communications or public affairs	62	26	7	1	1	2	0	90	3	63
2019	Legal services	82	12	6	0	0	0	0	94	0	16
2019	Administration and operations	52	31	8	7	2	0	0	83	9	89
2019	Human resources	20	55	10	8	8	0	0	74	16	29
2019	Financial management	40	38	16	3	0	3	0	80	3	34
2019	Procurement	67	26	8	0	0	0	0	92	0	12
2019	Information management	43	45	12	0	0	0	0	88	0	18
2019	Information technology	53	29	7	9	0	2	0	83	10	43
2019	Data sciences	37	31	14	9	0	9	0	75	10	22
2019	Policy	72	17	11	0	0	0	0	89	0	10
2019	Project management	64	33	4	0	0	0	0	96	0	19
2019	None of the above	39	31	13	10	4	4	0	72	14	39
2018	Client contact centre	47	46	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	18	58	24	0	0	0	0	76	0	12
2018	Communications or public affairs	64	27	4	0	3	2	0	93	3	42
2018	Administration and operations	55	32	10	1	0	1	0	89	1	74
2018	Human resources	45	37	11	4	0	0	3	85	4	28
2018	Financial management	50	34	12	0	4	0	0	84	4	26
2018	Information management	41	59	0	0	0	0	0	100	0	12
2018	Information technology	35	51	14	0	0	0	0	86	0	29
2018	Data sciences	30	44	16	10	0	0	0	74	10	19
2018	Project management	61	28	6	5	0	0	0	89	5	17
2018	Other services to the public	58	23	19	0	0	0	0	81	0	11
2018	None of the above	40	33	16	3	9	0	0	72	12	21

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	15	11	2	3	20	2	79	6	41
2020	Compliance, inspection and enforcement	57	25	0	6	3	6	4	90	10	29
2020	Communications or public affairs	69	16	4	4	0	7	0	91	5	61
2020	Legal services	84	8	0	0	0	8	0	100	0	13
2020	Administration and operations	47	27	10	2	2	9	3	84	5	124
2020	Human resources	38	28	13	0	9	10	2	75	10	49
2020	Financial management	35	27	14	3	3	9	9	76	7	34
2020	Procurement	53	19	13	0	0	15	0	85	0	15
2020	Information management	28	25	20	0	5	16	5	67	7	20
2020	Information technology	52	25	1	1	1	11	7	95	4	72
2020	Data sciences	49	20	5	0	5	20	0	87	6	20
2020	Policy	31	36	11	6	0	16	0	80	7	19
2020	Project management	63	19	5	0	0	6	7	94	0	15
2020	Other services to the public	48	11	10	11	0	10	11	75	13	19
2020	None of the above	52	18	9	2	3	3	12	83	6	35

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	21	14	2	2	0	12	78	6	42
2020	Compliance, inspection and enforcement	69	11	4	10	3	0	4	83	13	29
2020	Communications or public affairs	66	23	10	0	0	0	1	90	0	61
2020	Legal services	68	17	9	0	0	0	6	91	0	12
2020	Administration and operations	59	20	11	5	0	2	2	83	5	124
2020	Human resources	41	32	14	5	0	7	2	80	5	48
2020	Financial management	60	13	15	0	6	0	6	78	6	34
2020	Procurement	49	30	6	6	0	8	0	87	7	16
2020	Information management	33	26	36	5	0	0	0	59	5	20
2020	Information technology	62	24	10	3	1	0	0	86	4	71
2020	Data sciences	36	41	10	3	5	0	5	81	9	20
2020	Policy	56	33	5	0	5	0	0	89	5	19
2020	Project management	63	27	11	0	0	0	0	89	0	15
2020	Other services to the public	62	11	11	0	0	0	17	87	0	19
2020	None of the above	50	12	17	3	2	3	11	74	6	35
2019	Client contact centre	51	31	13	2	0	0	3	85	2	41
2019	Compliance, inspection and enforcement	80	10	10	0	0	0	0	90	0	20
2019	Communications or public affairs	62	20	8	3	0	4	4	88	3	63
2019	Legal services	75	12	7	6	0	0	0	87	6	16
2019	Administration and operations	56	23	9	6	2	1	2	82	9	89
2019	Human resources	20	58	3	4	8	3	4	84	13	29
2019	Financial management	51	15	16	3	0	6	9	77	4	37
2019	Procurement	76	7	17	0	0	0	0	83	0	13
2019	Materiel management	45	35	20	0	0	0	0	80	0	10
2019	Information management	45	28	21	0	6	0	0	73	6	18
2019	Information technology	62	20	15	0	2	0	0	82	2	43
2019	Data sciences	33	37	16	9	0	0	5	73	10	22
2019	Policy	61	39	0	0	0	0	0	100	0	10
2019	Project management	69	31	0	0	0	0	0	100	0	19
2019	None of the above	39	14	17	5	4	7	14	68	11	40

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	31	17	5	2	2	2	75	7	42
2020	Compliance, inspection and enforcement	46	38	3	9	0	0	4	88	9	29
2020	Communications or public affairs	70	18	9	2	0	0	0	88	2	61
2020	Legal services	74	17	9	0	0	0	0	91	0	12
2020	Administration and operations	57	27	10	5	1	1	0	84	6	124
2020	Human resources	46	36	14	2	2	0	0	82	4	49
2020	Financial management	51	26	4	6	6	0	7	83	13	32
2020	Procurement	59	17	18	6	0	0	0	76	6	16
2020	Information management	44	35	11	10	0	0	0	79	10	20
2020	Information technology	51	34	14	0	1	0	0	85	1	71
2020	Data sciences	46	20	15	14	5	0	0	66	19	20
2020	Policy	56	16	23	5	0	0	0	72	5	19
2020	Project management	63	32	6	0	0	0	0	94	0	15
2020	Other services to the public	30	60	10	0	0	0	0	90	0	19
2020	None of the above	46	34	20	0	0	0	0	80	0	35
2019	Client contact centre	52	28	10	8	3	0	0	80	10	40
2019	Compliance, inspection and enforcement	55	36	10	0	0	0	0	90	0	20
2019	Communications or public affairs	50	32	8	5	5	0	0	82	10	63
2019	Legal services	63	31	0	6	0	0	0	94	6	16
2019	Administration and operations	58	23	8	8	4	0	0	81	11	88
2019	Human resources	13	52	24	7	4	0	0	65	11	29
2019	Financial management	51	22	24	0	0	0	3	76	0	35
2019	Procurement	69	17	7	7	0	0	0	86	7	13
2019	Materiel management	49	45	7	0	0	0	0	93	0	10
2019	Information management	38	37	13	0	13	0	0	74	13	18
2019	Information technology	54	30	8	7	0	0	0	84	7	43
2019	Data sciences	28	39	33	0	0	0	0	67	0	22
2019	Policy	44	45	0	0	11	0	0	89	11	10
2019	Project management	32	62	0	6	0	0	0	94	6	19
2019	None of the above	47	26	10	9	5	4	0	75	14	40
2018	Client contact centre	34	33	14	20	0	0	0	66	20	15
2018	Compliance, inspection and enforcement	24	60	8	8	0	0	0	84	8	12
2018	Communications or public affairs	63	20	11	2	3	0	0	83	6	42
2018	Administration and operations	58	32	6	1	3	0	0	90	4	75
2018	Human resources	50	36	11	4	0	0	0	85	4	28
2018	Financial management	57	28	4	11	0	0	0	85	11	26
2018	Information management	49	34	9	9	0	0	0	82	9	12
2018	Information technology	40	39	11	7	4	0	0	78	11	28
2018	Data sciences	33	35	16	16	0	0	0	68	16	19
2018	Project management	65	30	6	0	0	0	0	94	0	17
2018	Other services to the public	49	38	8	5	0	0	0	87	5	11
2018	None of the above	29	41	20	6	5	0	0	69	10	21
2017	Client contact centre	18	48	17	16	0	0	0	66	16	23
2017	Communications or public affairs	58	20	2	12	7	0	0	78	19	39
2017	Legal services	70	22	7	0	0	0	0	93	0	13
2017	Administration and operations	38	41	8	7	5	1	0	80	12	82
2017	Human resources	26	49	15	10	0	0	0	74	10	27
2017	Financial management	47	41	0	8	4	0	0	88	12	24
2017	Information management	30	33	16	15	7	0	0	63	22	27
2017	Information technology	34	49	10	7	0	0	0	83	7	41
2017	Data sciences	35	39	15	5	6	0	0	74	11	20
2017	Policy	40	40	0	20	0	0	0	80	20	10
2017	Project management	48	31	7	7	7	0	0	80	14	29
2017	None of the above	42	40	2	6	10	0	0	82	16	41
2014	Client contact centre	34	29	18	9	9	0	0	63	19	21
2014	Compliance, inspection and enforcement	37	29	20	6	0	7	0	71	7	14
2014	Communications or public affairs	32	27	11	23	4	0	2	61	28	42
2014	Science and technology	35	27	19	19	0	0	0	62	19	11
2014	Legal services	18	52	14	8	8	0	0	70	16	13
2014	Administration and operations	41	38	10	3	5	1	2	81	9	92
2014	Human resources	41	30	8	4	13	0	4	75	17	22
2014	Financial management	41	47	6	6	0	0	0	88	6	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	27	54	12	4	4	0	0	81	8	25
2014	Information technology	33	31	15	11	9	0	2	65	20	46
2014	Other services to the public	48	27	17	8	0	0	0	75	8	11
2014	None of the above	32	34	11	18	5	0	0	66	23	53

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	31	22	2	2	2	2	72	5	42
2020	Compliance, inspection and enforcement	57	24	3	12	0	0	4	85	12	29
2020	Communications or public affairs	68	22	5	5	0	0	0	90	5	61
2020	Legal services	83	17	0	0	0	0	0	100	0	12
2020	Administration and operations	58	23	12	2	1	2	1	84	3	124
2020	Human resources	48	29	14	0	2	2	4	82	2	49
2020	Financial management	54	19	5	13	5	0	3	76	19	34
2020	Procurement	63	12	18	6	0	0	0	76	6	16
2020	Information management	58	10	21	5	0	5	0	72	5	20
2020	Information technology	60	30	9	0	1	0	0	90	1	72
2020	Data sciences	54	16	16	3	11	0	0	70	14	19
2020	Policy	56	17	11	6	5	5	0	77	12	19
2020	Project management	63	24	13	0	0	0	0	87	0	15
2020	Other services to the public	53	25	22	0	0	0	0	78	0	19
2020	None of the above	47	33	12	0	2	6	0	85	2	35

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	24	12	5	2	0	5	80	7	42
2020	Compliance, inspection and enforcement	64	23	4	3	3	0	4	90	6	29
2020	Communications or public affairs	66	28	4	2	0	0	0	94	2	61
2020	Legal services	83	17	0	0	0	0	0	100	0	12
2020	Administration and operations	63	24	8	3	2	0	0	87	5	124
2020	Human resources	50	39	4	2	2	0	2	91	5	49
2020	Financial management	55	30	9	3	3	0	0	85	6	34
2020	Procurement	59	29	6	6	0	0	0	88	6	16
2020	Information management	55	14	21	5	5	0	0	68	10	20
2020	Information technology	53	31	11	3	1	0	0	84	4	72
2020	Data sciences	46	26	20	3	5	0	0	72	8	20
2020	Policy	89	11	0	0	0	0	0	100	0	19
2020	Project management	63	24	7	6	0	0	0	87	6	15
2020	Other services to the public	50	17	22	12	0	0	0	66	12	18
2020	None of the above	56	26	15	0	0	3	0	84	0	35
2019	Client contact centre	60	22	10	5	3	0	0	82	8	41
2019	Compliance, inspection and enforcement	56	39	5	0	0	0	0	95	0	20
2019	Communications or public affairs	54	33	1	5	7	0	0	87	12	63
2019	Legal services	76	6	18	0	0	0	0	82	0	16
2019	Administration and operations	60	21	9	5	5	0	0	81	10	87
2019	Human resources	17	47	13	12	7	4	0	67	20	29
2019	Financial management	72	13	9	3	3	0	0	85	7	35
2019	Procurement	69	24	7	0	0	0	0	93	0	13
2019	Materiel management	49	31	20	0	0	0	0	80	0	10
2019	Information management	37	39	7	18	0	0	0	75	18	18
2019	Information technology	57	19	15	2	5	2	0	77	7	43
2019	Data sciences	40	46	10	0	5	0	0	85	5	22
2019	Policy	61	28	0	0	11	0	0	89	11	10
2019	Project management	53	30	11	6	0	0	0	83	6	19
2019	None of the above	42	26	16	6	3	2	6	74	9	40
2018	Client contact centre	40	39	14	7	0	0	0	80	7	15
2018	Compliance, inspection and enforcement	26	58	8	8	0	0	0	84	8	12
2018	Communications or public affairs	68	16	8	5	3	0	0	84	8	42
2018	Administration and operations	59	31	7	3	1	0	0	89	4	74
2018	Human resources	53	22	11	15	0	0	0	75	15	28
2018	Financial management	53	35	4	0	8	0	0	89	8	26
2018	Information management	49	17	17	17	0	0	0	66	17	12
2018	Information technology	36	43	17	0	4	0	0	79	4	28
2018	Data sciences	29	49	12	0	5	6	0	82	5	18
2018	Project management	71	17	6	6	0	0	0	88	6	17
2018	Other services to the public	39	46	10	5	0	0	0	85	5	11
2018	None of the above	33	41	16	5	5	0	0	74	9	21
2017	Client contact centre	31	40	13	17	0	0	0	71	17	23
2017	Communications or public affairs	60	23	2	12	2	0	0	83	15	39
2017	Legal services	71	29	0	0	0	0	0	100	0	13
2017	Administration and operations	41	40	9	5	6	0	0	81	11	81
2017	Human resources	27	43	24	7	0	0	0	70	7	27
2017	Financial management	26	58	4	12	0	0	0	84	12	24
2017	Information management	45	34	3	8	11	0	0	78	18	27
2017	Information technology	49	31	7	10	3	0	0	80	12	41
2017	Data sciences	46	44	5	5	0	0	0	90	5	20
2017	Policy	40	50	0	10	0	0	0	90	10	10
2017	Project management	52	31	14	3	0	0	0	83	3	29
2017	None of the above	53	25	9	5	5	3	0	81	10	41
2014	Client contact centre	53	28	9	5	4	0	0	81	9	21
2014	Compliance, inspection and enforcement	37	25	38	0	0	0	0	62	0	14
2014	Communications or public affairs	33	36	20	9	2	0	0	68	11	42
2014	Science and technology	35	56	0	0	10	0	0	90	10	11
2014	Legal services	43	34	15	8	0	0	0	77	8	13
2014	Administration and operations	51	25	11	10	2	2	0	77	12	92
2014	Human resources	55	17	0	8	21	0	0	71	29	22
2014	Financial management	37	50	6	0	6	0	0	88	6	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	47	28	18	8	0	0	0	74	8	25
2014	Information technology	29	39	11	8	11	2	0	70	19	46
2014	Other services to the public	40	52	0	8	0	0	0	92	8	11
2014	None of the above	22	47	7	17	7	0	0	69	24	53

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	28	72	42
2020	Compliance, inspection and enforcement	43	57	28
2020	Communications or public affairs	29	71	61
2020	Legal services	37	63	13
2020	Administration and operations	40	60	124
2020	Human resources	36	64	48
2020	Financial management	42	58	34
2020	Procurement	68	32	16
2020	Information management	55	45	20
2020	Information technology	37	63	72
2020	Data sciences	36	64	20
2020	Policy	57	43	19
2020	Project management	22	78	15
2020	Other services to the public	17	83	19
2020	None of the above	32	68	35

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	17	10	2	5	9	19	76	10	42
2020	Compliance, inspection and enforcement	78	7	0	3	3	3	7	93	7	29
2020	Communications or public affairs	64	18	3	0	1	4	9	95	2	61
2020	Legal services	69	16	0	0	0	8	8	100	0	13
2020	Administration and operations	61	22	3	2	2	4	6	92	5	124
2020	Human resources	39	25	13	4	2	8	9	77	8	49
2020	Financial management	63	9	9	3	3	3	10	82	7	34
2020	Procurement	89	11	0	0	0	0	0	100	0	16
2020	Information management	59	11	14	0	5	5	5	78	6	20
2020	Information technology	74	15	3	0	1	1	6	95	2	71
2020	Data sciences	61	18	0	0	0	10	10	100	0	20
2020	Policy	66	23	0	0	0	6	6	100	0	19
2020	Project management	53	40	7	0	0	0	0	93	0	15
2020	Other services to the public	46	32	0	0	6	6	11	93	7	19
2020	None of the above	52	9	14	0	6	8	12	75	8	35

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	32	12	2	2	2	0	83	5	42
2020	Compliance, inspection and enforcement	66	18	6	3	3	0	4	88	6	29
2020	Communications or public affairs	78	15	4	4	0	0	0	93	4	61
2020	Legal services	61	39	0	0	0	0	0	100	0	13
2020	Administration and operations	59	27	9	4	1	0	0	86	5	124
2020	Human resources	41	44	11	4	0	0	0	85	4	49
2020	Financial management	64	18	5	7	6	0	0	82	13	34
2020	Procurement	82	12	6	0	0	0	0	94	0	16
2020	Information management	59	9	16	5	5	5	0	72	11	20
2020	Information technology	66	24	4	3	3	0	0	90	6	72
2020	Data sciences	56	31	5	3	5	0	0	87	8	20
2020	Policy	67	16	5	11	0	0	0	84	11	19
2020	Project management	67	27	6	0	0	0	0	94	0	15
2020	Other services to the public	62	28	4	6	0	0	0	90	6	19
2020	None of the above	63	20	17	0	0	0	0	83	0	35
2019	Client contact centre	63	22	10	5	0	0	0	85	5	41
2019	Compliance, inspection and enforcement	62	17	16	5	0	0	0	79	5	20
2019	Communications or public affairs	64	22	4	10	0	0	0	86	10	63
2019	Legal services	58	18	19	6	0	0	0	75	6	16
2019	Administration and operations	57	24	4	12	4	0	0	81	16	89
2019	Human resources	36	39	7	8	10	0	0	75	18	29
2019	Financial management	49	28	8	12	3	0	0	77	15	36
2019	Procurement	86	7	7	0	0	0	0	93	0	13
2019	Materiel management	49	25	26	0	0	0	0	74	0	10
2019	Information management	33	55	7	6	0	0	0	87	6	18
2019	Information technology	66	20	5	7	2	0	0	86	9	43
2019	Data sciences	51	34	15	0	0	0	0	85	0	22
2019	Policy	78	11	0	0	11	0	0	89	11	10
2019	Project management	49	44	6	0	0	0	0	94	0	19
2019	None of the above	58	19	6	7	10	0	0	77	17	40
2018	Client contact centre	40	34	14	13	0	0	0	74	13	15
2018	Compliance, inspection and enforcement	26	56	10	0	8	0	0	82	8	12
2018	Communications or public affairs	69	18	7	2	3	0	0	87	6	41
2018	Administration and operations	64	25	7	2	3	0	0	88	5	74
2018	Human resources	57	40	0	4	0	0	0	96	4	28
2018	Financial management	44	45	4	4	4	0	0	89	8	26
2018	Information management	49	25	17	9	0	0	0	74	9	12
2018	Information technology	47	18	28	4	4	0	0	65	7	28
2018	Data sciences	46	37	5	5	6	0	0	83	11	19
2018	Project management	71	17	12	0	0	0	0	88	0	17
2018	Other services to the public	39	38	23	0	0	0	0	77	0	11
2018	None of the above	47	23	15	11	5	0	0	69	16	21
2017	Client contact centre	44	26	22	4	4	0	0	70	8	23
2017	Communications or public affairs	59	21	5	10	5	0	0	80	15	38
2017	Legal services	78	22	0	0	0	0	0	100	0	13
2017	Administration and operations	54	26	10	4	6	0	0	81	9	81
2017	Human resources	41	41	11	7	0	0	0	82	7	27
2017	Financial management	51	25	16	4	4	0	0	76	8	24
2017	Information management	46	31	12	0	11	0	0	77	11	26
2017	Information technology	49	27	15	7	2	0	0	76	10	41
2017	Data sciences	45	45	0	10	0	0	0	90	10	20
2017	Policy	50	20	21	10	0	0	0	70	10	10
2017	Project management	55	24	11	7	3	0	0	79	10	29
2017	None of the above	63	21	8	2	5	0	0	85	7	41
2014	Client contact centre	38	38	10	4	9	0	0	77	14	21
2014	Compliance, inspection and enforcement	53	20	27	0	0	0	0	73	0	14
2014	Communications or public affairs	39	32	16	7	7	0	0	71	14	42
2014	Science and technology	35	46	19	0	0	0	0	81	0	11
2014	Legal services	37	34	14	7	8	0	0	70	15	13
2014	Administration and operations	48	33	11	3	4	1	0	82	8	92
2014	Human resources	59	13	0	12	17	0	0	71	29	22
2014	Financial management	45	42	3	0	10	0	0	87	10	31
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	46	30	16	8	0	0	0	76	8	25
2014	Information technology	35	35	9	11	11	0	0	70	21	46
2014	Other services to the public	57	26	9	8	0	0	0	83	8	11
2014	None of the above	33	38	7	12	7	3	0	73	19	53

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	22	14	0	0	12	0	84	0	42
2020	Compliance, inspection and enforcement	60	28	6	0	3	3	0	91	3	29
2020	Communications or public affairs	66	23	4	0	0	7	0	95	0	61
2020	Legal services	92	8	0	0	0	0	0	100	0	13
2020	Administration and operations	50	35	7	1	1	6	0	91	2	123
2020	Human resources	36	39	15	2	2	6	0	80	5	49
2020	Financial management	46	26	8	9	3	9	0	79	12	34
2020	Procurement	49	38	12	0	0	0	0	88	0	16
2020	Information management	59	19	10	5	5	0	0	79	11	20
2020	Information technology	48	35	7	4	0	6	0	88	5	72
2020	Data sciences	46	24	25	0	5	0	0	70	5	20
2020	Policy	63	16	3	0	6	11	0	90	6	19
2020	Project management	48	20	25	0	0	7	0	73	0	15
2020	Other services to the public	47	22	4	10	11	6	0	73	22	19
2020	None of the above	51	29	8	6	6	0	0	79	12	35
2019	Client contact centre	55	31	8	3	0	4	0	89	3	41
2019	Compliance, inspection and enforcement	64	12	14	0	5	5	0	80	5	20
2019	Communications or public affairs	54	30	10	3	1	0	2	86	4	63
2019	Legal services	76	24	0	0	0	0	0	100	0	16
2019	Administration and operations	48	35	7	4	5	1	0	85	8	89
2019	Human resources	18	30	20	11	17	4	0	50	29	29
2019	Financial management	48	28	10	5	3	5	0	81	9	37
2019	Procurement	55	38	0	7	0	0	0	93	7	13
2019	Materiel management	39	9	13	13	26	0	0	48	39	10
2019	Information management	42	40	11	7	0	0	0	83	7	18
2019	Information technology	51	20	13	7	7	2	0	73	14	43
2019	Data sciences	28	57	15	0	0	0	0	85	0	22
2019	Policy	77	23	0	0	0	0	0	100	0	10
2019	Project management	36	48	0	16	0	0	0	84	16	19
2019	None of the above	49	13	0	7	17	13	0	72	28	40
2018	Client contact centre	27	33	33	0	0	7	0	65	0	15
2018	Compliance, inspection and enforcement	18	50	16	8	0	8	0	74	9	12
2018	Communications or public affairs	51	24	7	10	8	0	0	75	17	42
2018	Administration and operations	44	35	9	6	1	4	0	83	7	74
2018	Human resources	25	42	7	9	7	7	3	74	18	29
2018	Financial management	50	27	19	4	0	0	0	77	4	26
2018	Information management	41	34	9	0	8	9	0	81	9	12
2018	Information technology	27	42	7	21	3	0	0	68	25	29
2018	Data sciences	30	11	26	11	5	16	0	49	20	19
2018	Project management	42	39	6	0	13	0	0	81	13	17
2018	Other services to the public	27	43	0	0	10	20	0	87	13	11
2018	None of the above	33	49	3	0	10	5	0	86	11	21
2017	Client contact centre	22	57	12	9	0	0	0	79	9	23
2017	Communications or public affairs	41	34	15	5	5	0	0	75	10	39
2017	Legal services	39	45	7	0	0	9	0	92	0	13
2017	Administration and operations	33	39	10	9	5	3	0	75	15	82
2017	Human resources	16	32	25	19	8	0	0	48	27	27
2017	Financial management	40	28	16	8	0	8	0	74	9	24
2017	Information management	31	29	11	4	14	10	0	67	20	27
2017	Information technology	42	27	17	7	5	2	0	70	12	41
2017	Data sciences	39	20	20	10	5	6	0	63	16	20
2017	Policy	20	30	10	30	0	0	10	56	34	10
2017	Project management	35	41	11	11	3	0	0	75	14	29
2017	None of the above	39	25	10	12	7	7	0	69	20	41
2014	Client contact centre	43	10	37	10	0	0	0	53	10	21
2014	Compliance, inspection and enforcement	36	20	14	17	7	6	0	59	26	14
2014	Communications or public affairs	29	42	11	5	7	7	0	76	12	42
2014	Science and technology	25	46	10	0	10	10	0	79	11	11
2014	Legal services	12	51	21	16	0	0	0	63	16	13
2014	Administration and operations	27	37	17	11	6	1	0	64	18	91
2014	Human resources	24	26	9	21	12	9	0	55	36	22
2014	Financial management	23	44	6	17	6	3	0	70	24	31
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	31	45	15	8	0	0	0	76	8	25
2014	Information technology	6	43	15	15	11	11	0	55	29	46
2014	Other services to the public	17	66	9	0	8	0	0	83	8	11
2014	None of the above	30	34	14	10	5	7	0	69	17	53

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	26	16	0	0	7	0	82	0	42
2020	Compliance, inspection and enforcement	71	19	4	3	3	0	0	90	6	29
2020	Communications or public affairs	63	27	10	0	0	0	0	90	0	61
2020	Legal services	91	9	0	0	0	0	0	100	0	12
2020	Administration and operations	55	30	11	2	1	2	0	86	2	124
2020	Human resources	32	45	17	0	4	2	0	79	4	49
2020	Financial management	48	34	0	11	3	0	3	86	14	34
2020	Procurement	53	41	6	0	0	0	0	94	0	16
2020	Information management	54	14	5	21	5	0	0	68	27	20
2020	Information technology	45	33	12	7	0	3	0	81	7	71
2020	Data sciences	41	31	15	8	5	0	0	72	13	20
2020	Policy	56	23	0	4	12	6	0	84	16	18
2020	Project management	53	28	20	0	0	0	0	80	0	15
2020	Other services to the public	41	22	20	5	6	0	6	67	12	19
2020	None of the above	52	21	18	6	3	0	0	73	9	35
2019	Client contact centre	52	31	8	5	3	2	0	85	8	41
2019	Compliance, inspection and enforcement	64	17	0	10	5	5	0	85	15	20
2019	Communications or public affairs	46	36	10	3	3	0	2	84	6	63
2019	Legal services	70	30	0	0	0	0	0	100	0	16
2019	Administration and operations	50	32	6	8	2	1	0	83	11	89
2019	Human resources	19	33	27	14	7	0	0	53	21	29
2019	Financial management	49	36	5	3	3	5	0	89	6	37
2019	Procurement	55	31	14	0	0	0	0	86	0	13
2019	Materiel management	48	0	26	13	13	0	0	48	26	10
2019	Information management	36	52	6	7	0	0	0	88	7	18
2019	Information technology	37	31	16	9	5	2	0	70	14	43
2019	Data sciences	24	48	19	9	0	0	0	72	9	22
2019	Policy	83	17	0	0	0	0	0	100	0	10
2019	Project management	35	42	10	13	0	0	0	78	13	19
2019	None of the above	53	15	0	11	16	5	0	72	28	40
2018	Client contact centre	48	26	26	0	0	0	0	74	0	15
2018	Compliance, inspection and enforcement	36	48	8	8	0	0	0	84	8	12
2018	Communications or public affairs	51	27	10	7	6	0	0	78	12	42
2018	Administration and operations	46	30	15	6	1	1	0	77	8	74
2018	Human resources	22	59	9	7	0	4	0	84	7	29
2018	Financial management	44	37	16	4	0	0	0	80	4	26
2018	Information management	24	50	18	8	0	0	0	74	8	12
2018	Information technology	20	43	18	15	4	0	0	63	18	28
2018	Data sciences	24	38	21	11	5	0	0	63	17	19
2018	Project management	23	47	18	13	0	0	0	70	13	17
2018	Other services to the public	30	59	0	0	11	0	0	89	11	10
2018	None of the above	26	50	13	6	5	0	0	76	11	20
2017	Client contact centre	17	55	18	10	0	0	0	73	10	23
2017	Communications or public affairs	33	50	7	8	2	0	0	83	10	39
2017	Legal services	41	44	15	0	0	0	0	85	0	13
2017	Administration and operations	23	42	17	8	7	1	0	67	16	82
2017	Human resources	26	33	17	15	8	0	0	60	23	27
2017	Financial management	44	28	16	12	0	0	0	72	12	24
2017	Information management	23	34	18	7	10	7	0	62	19	27
2017	Information technology	33	33	25	7	2	0	0	66	10	41
2017	Data sciences	25	44	21	10	0	0	0	69	10	20
2017	Policy	10	40	10	20	0	10	10	62	25	10
2017	Project management	31	45	10	11	3	0	0	76	14	29
2017	None of the above	32	34	10	12	10	2	0	68	22	41
2014	Client contact centre	33	25	37	5	0	0	0	58	5	21
2014	Compliance, inspection and enforcement	36	37	20	0	7	0	0	72	7	14
2014	Communications or public affairs	26	43	17	7	7	0	0	69	13	42
2014	Science and technology	17	64	0	0	10	10	0	89	11	11
2014	Legal services	12	37	50	0	0	0	0	50	0	13
2014	Administration and operations	30	33	19	10	9	0	0	62	19	92
2014	Human resources	19	41	4	20	12	4	0	62	34	22
2014	Financial management	22	52	9	11	6	0	0	74	17	31
2014	Procurement	50	50	0	0	0	0	0	100	0	10
2014	Information management	19	54	19	4	0	4	0	76	4	25
2014	Information technology	11	40	15	15	13	6	0	55	29	46
2014	Other services to the public	26	66	0	0	8	0	0	92	8	11
2014	None of the above	18	43	14	15	5	4	0	64	21	53

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	27	21	0	0	10	0	77	0	42
2020	Compliance, inspection and enforcement	53	34	7	0	6	0	0	87	6	29
2020	Communications or public affairs	45	38	13	4	0	0	0	83	4	61
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	40	29	18	6	2	5	0	72	9	121
2020	Human resources	21	43	21	6	2	8	0	69	8	49
2020	Financial management	34	30	11	6	3	16	0	76	10	34
2020	Procurement	37	57	0	6	0	0	0	94	6	16
2020	Information management	38	25	5	16	11	5	0	67	28	20
2020	Information technology	31	39	17	3	3	7	0	75	6	72
2020	Data sciences	36	31	20	8	5	0	0	67	13	20
2020	Policy	44	25	11	9	5	6	0	73	15	19
2020	Project management	38	42	20	0	0	0	0	80	0	15
2020	Other services to the public	25	33	14	5	11	11	0	66	18	19
2020	None of the above	39	33	12	6	6	3	0	75	13	35
2019	Client contact centre	43	34	12	5	5	2	0	78	10	41
2019	Compliance, inspection and enforcement	43	29	10	5	10	5	0	75	15	20
2019	Communications or public affairs	30	38	19	8	3	2	0	69	12	63
2019	Legal services	58	37	6	0	0	0	0	94	0	16
2019	Administration and operations	34	39	11	8	4	4	0	77	12	89
2019	Human resources	17	31	17	14	14	8	0	52	30	29
2019	Financial management	37	42	7	5	3	5	0	84	9	37
2019	Procurement	48	31	14	7	0	0	0	79	7	13
2019	Materiel management	39	9	26	13	13	0	0	48	26	10
2019	Information management	25	39	18	12	0	7	0	68	13	18
2019	Information technology	28	26	23	9	11	2	0	55	21	43
2019	Data sciences	28	34	24	9	0	5	0	66	10	22
2019	Policy	55	45	0	0	0	0	0	100	0	10
2019	Project management	20	46	12	10	13	0	0	66	22	19
2019	None of the above	48	13	7	7	14	10	0	69	24	40
2018	Client contact centre	20	33	39	0	0	7	0	58	0	15
2018	Compliance, inspection and enforcement	0	60	8	24	0	8	0	65	26	12
2018	Communications or public affairs	34	34	12	10	8	2	0	70	18	42
2018	Administration and operations	43	27	12	11	2	6	0	73	14	74
2018	Human resources	25	54	7	7	4	4	0	82	11	29
2018	Financial management	40	33	23	0	0	4	0	76	0	26
2018	Information management	16	41	18	8	0	17	0	69	10	12
2018	Information technology	16	31	18	18	7	11	0	53	28	29
2018	Data sciences	5	41	32	11	5	5	0	49	17	19
2018	Project management	16	36	18	23	6	0	0	53	29	17
2018	Other services to the public	8	62	0	19	0	10	0	78	22	11
2018	None of the above	14	53	5	10	13	5	0	71	24	21
2017	Client contact centre	4	52	21	23	0	0	0	56	23	23
2017	Communications or public affairs	25	33	18	17	2	6	0	60	20	39
2017	Legal services	24	37	15	15	0	9	0	68	16	13
2017	Administration and operations	20	38	12	15	11	4	0	61	26	82
2017	Human resources	10	41	16	20	7	3	4	55	28	27
2017	Financial management	31	29	28	8	4	0	0	60	12	24
2017	Information management	8	45	18	7	11	11	0	60	20	27
2017	Information technology	20	38	28	7	7	0	0	58	15	41
2017	Data sciences	10	44	30	5	5	6	0	58	11	20
2017	Project management	8	48	21	10	7	7	0	60	18	29
2017	None of the above	20	34	8	14	14	9	0	60	31	41
2014	Client contact centre	24	25	28	24	0	0	0	48	24	21
2014	Compliance, inspection and enforcement	30	42	14	7	7	0	0	72	14	14
2014	Communications or public affairs	17	29	23	21	7	4	0	48	28	42
2014	Science and technology	17	48	16	0	10	10	0	72	11	11
2014	Legal services	6	38	48	8	0	0	0	45	8	13
2014	Administration and operations	18	32	21	17	9	3	0	51	27	92
2014	Human resources	19	31	13	16	17	4	0	52	34	22
2014	Financial management	12	50	11	20	3	3	0	65	24	31
2014	Procurement	50	40	10	0	0	0	0	90	0	10
2014	Information management	15	54	19	4	0	8	0	74	5	25
2014	Information technology	8	33	15	17	17	11	0	45	38	46
2014	Other services to the public	9	66	9	17	0	0	0	75	17	11
2014	None of the above	13	32	24	16	9	7	0	48	26	53

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	19	22	7	0	5	0	70	7	42
2020	Compliance, inspection and enforcement	53	30	7	3	3	4	0	87	6	29
2020	Communications or public affairs	33	46	11	10	0	0	0	79	10	61
2020	Legal services	69	31	0	0	0	0	0	100	0	13
2020	Administration and operations	31	38	14	12	2	2	0	71	14	123
2020	Human resources	27	48	17	2	2	4	0	78	5	49
2020	Financial management	46	32	5	6	0	10	0	87	7	34
2020	Procurement	26	62	12	0	0	0	0	88	0	16
2020	Information management	25	19	24	21	5	5	0	46	28	20
2020	Information technology	25	43	14	14	1	3	0	69	16	72
2020	Data sciences	26	36	15	13	10	0	0	61	23	20
2020	Policy	44	36	5	5	3	6	0	85	9	19
2020	Project management	26	63	11	0	0	0	0	89	0	15
2020	Other services to the public	30	16	30	11	6	6	0	50	18	19
2020	None of the above	24	57	8	5	6	0	0	81	11	35
2019	Client contact centre	45	31	12	10	0	2	0	77	10	41
2019	Compliance, inspection and enforcement	43	33	10	0	10	5	0	80	10	20
2019	Communications or public affairs	26	37	19	10	7	1	0	64	17	63
2019	Legal services	52	48	0	0	0	0	0	100	0	16
2019	Administration and operations	32	42	8	12	2	3	0	77	15	89
2019	Human resources	20	21	14	25	11	8	0	45	40	28
2019	Financial management	36	25	18	10	6	5	0	65	16	37
2019	Procurement	48	24	21	7	0	0	0	71	7	13
2019	Materiel management	39	9	26	13	13	0	0	48	26	10
2019	Information management	26	26	35	7	0	7	0	56	7	18
2019	Information technology	27	32	8	16	14	2	0	61	31	43
2019	Data sciences	28	35	23	5	9	0	0	63	14	22
2019	Policy	33	23	11	33	0	0	0	56	33	10
2019	Project management	30	36	19	9	6	0	0	66	15	19
2019	None of the above	33	28	7	10	14	8	0	67	26	40
2018	Client contact centre	20	40	26	0	0	13	0	69	0	15
2018	Compliance, inspection and enforcement	16	60	8	8	8	0	0	76	16	12
2018	Communications or public affairs	27	33	14	14	10	2	0	61	24	42
2018	Administration and operations	28	39	18	6	3	5	0	71	10	74
2018	Human resources	21	49	14	8	4	4	0	73	12	29
2018	Financial management	41	27	24	8	0	0	0	68	8	25
2018	Information management	16	33	26	16	8	0	0	49	24	12
2018	Information technology	12	49	21	11	4	4	0	63	15	29
2018	Data sciences	11	37	35	6	11	0	0	48	17	19
2018	Project management	11	48	11	17	12	0	0	59	29	17
2018	Other services to the public	23	48	10	10	9	0	0	71	19	11
2018	None of the above	4	53	14	15	5	10	0	63	22	21
2017	Client contact centre	13	48	25	10	0	4	0	64	10	23
2017	Communications or public affairs	11	49	13	17	9	0	0	60	27	39
2017	Legal services	32	30	7	22	0	9	0	67	25	13
2017	Administration and operations	20	35	12	24	6	3	0	57	31	82
2017	Human resources	8	35	27	12	4	7	9	51	18	26
2017	Financial management	27	39	21	13	0	0	0	66	13	23
2017	Information management	20	41	11	17	11	0	0	61	28	27
2017	Information technology	27	32	27	10	5	0	0	59	15	41
2017	Data sciences	15	40	25	20	0	0	0	55	20	20
2017	Policy	10	40	10	30	0	10	0	56	33	10
2017	Project management	32	41	11	14	3	0	0	73	17	29
2017	None of the above	15	35	18	9	16	7	0	53	27	41
2014	Client contact centre	24	15	38	9	14	0	0	38	24	21
2014	Compliance, inspection and enforcement	29	36	13	7	14	0	0	65	21	14
2014	Communications or public affairs	14	27	11	34	9	4	0	43	45	42
2014	Science and technology	27	27	27	0	10	10	0	60	11	11
2014	Legal services	12	25	34	21	8	0	0	37	29	13
2014	Administration and operations	16	33	19	19	11	1	0	50	30	92
2014	Human resources	24	31	17	13	16	0	0	54	28	22
2014	Financial management	12	44	19	21	3	0	0	56	25	31
2014	Procurement	60	30	10	0	0	0	0	90	0	10
2014	Information management	11	49	23	16	0	0	0	61	16	25
2014	Information technology	6	40	7	22	15	11	0	51	41	45
2014	Other services to the public	23	35	9	17	0	17	0	69	21	11
2014	None of the above	15	33	17	25	5	4	0	50	31	53

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	16	10	0	2	0	0	88	2	42
2020	Compliance, inspection and enforcement	75	19	6	0	0	0	0	94	0	29
2020	Communications or public affairs	59	28	11	0	0	1	0	89	0	61
2020	Legal services	100	0	0	0	0	0	0	100	0	13
2020	Administration and operations	71	18	7	4	0	0	0	89	4	124
2020	Human resources	62	28	4	0	2	4	0	94	2	49
2020	Financial management	68	21	9	3	0	0	0	89	3	34
2020	Procurement	68	14	6	12	0	0	0	82	12	16
2020	Information management	38	30	21	0	11	0	0	68	11	20
2020	Information technology	64	22	10	3	0	1	0	87	3	72
2020	Data sciences	65	20	15	0	0	0	0	85	0	20
2020	Policy	51	22	17	0	6	6	0	76	6	19
2020	Project management	60	0	27	6	0	7	0	65	6	15
2020	Other services to the public	64	30	0	0	0	6	0	100	0	19
2020	None of the above	66	17	3	11	0	2	0	85	12	35
2019	Client contact centre	58	30	5	3	0	5	0	92	3	41
2019	Compliance, inspection and enforcement	70	19	10	0	0	0	0	90	0	20
2019	Communications or public affairs	52	36	3	3	4	1	1	91	7	63
2019	Legal services	88	12	0	0	0	0	0	100	0	16
2019	Administration and operations	74	19	5	1	1	0	0	93	2	89
2019	Human resources	56	29	0	8	0	7	0	92	8	29
2019	Financial management	75	11	8	3	0	2	0	88	3	37
2019	Procurement	71	29	0	0	0	0	0	100	0	13
2019	Materiel management	78	0	22	0	0	0	0	78	0	10
2019	Information management	55	40	0	0	5	0	0	95	5	18
2019	Information technology	66	15	16	0	0	2	0	83	0	43
2019	Data sciences	69	22	9	0	0	0	0	91	0	22
2019	Policy	67	33	0	0	0	0	0	100	0	10
2019	Project management	73	24	4	0	0	0	0	96	0	19
2019	None of the above	70	14	7	3	4	3	0	86	6	40

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	38	10	0	2	0	0	88	2	42
2020	Compliance, inspection and enforcement	67	30	0	0	3	0	0	97	3	29
2020	Communications or public affairs	51	40	8	1	0	0	0	90	1	61
2020	Legal services	55	45	0	0	0	0	0	100	0	13
2020	Administration and operations	39	46	7	4	1	2	0	87	5	123
2020	Human resources	52	41	2	6	0	0	0	93	6	49
2020	Financial management	50	32	15	0	0	3	0	85	0	34
2020	Procurement	45	49	6	0	0	0	0	94	0	16
2020	Information management	28	45	21	5	0	0	0	73	5	20
2020	Information technology	39	38	13	4	1	4	0	81	6	72
2020	Data sciences	31	51	15	3	0	0	0	82	3	20
2020	Policy	36	59	0	0	5	0	0	95	5	19
2020	Project management	38	36	25	0	0	0	0	75	0	15
2020	Other services to the public	53	32	10	0	6	0	0	84	6	19
2020	None of the above	40	49	6	2	3	0	0	88	5	35
2019	Client contact centre	52	38	5	3	0	3	0	92	3	41
2019	Compliance, inspection and enforcement	27	59	10	0	5	0	0	86	5	20
2019	Communications or public affairs	49	31	15	3	0	0	2	81	3	63
2019	Legal services	75	25	0	0	0	0	0	100	0	16
2019	Administration and operations	48	38	4	6	2	1	0	87	8	88
2019	Human resources	38	52	6	4	0	0	0	90	4	29
2019	Financial management	46	47	5	3	0	0	0	93	3	37
2019	Procurement	48	52	0	0	0	0	0	100	0	13
2019	Materiel management	36	38	13	0	13	0	0	74	13	10
2019	Information management	38	41	21	0	0	0	0	79	0	18
2019	Information technology	38	42	10	2	5	2	0	83	7	43
2019	Data sciences	37	35	18	5	5	0	0	73	9	22
2019	Policy	83	17	0	0	0	0	0	100	0	10
2019	Project management	34	51	6	9	0	0	0	85	9	19
2019	None of the above	49	31	10	1	9	0	0	79	10	39
2018	Client contact centre	20	67	14	0	0	0	0	86	0	15
2018	Compliance, inspection and enforcement	36	56	8	0	0	0	0	92	0	12
2018	Communications or public affairs	36	46	10	6	2	0	0	83	8	42
2018	Administration and operations	49	39	7	4	0	1	0	89	4	75
2018	Human resources	42	49	2	7	0	0	0	91	7	29
2018	Financial management	52	29	16	4	0	0	0	81	4	26
2018	Information management	24	50	26	0	0	0	0	74	0	12
2018	Information technology	24	38	28	6	4	0	0	62	10	29
2018	Data sciences	23	36	29	12	0	0	0	59	12	18
2018	Project management	48	40	6	0	6	0	0	88	6	17
2018	Other services to the public	38	53	0	9	0	0	0	91	9	11
2018	None of the above	16	61	13	5	0	5	0	81	6	21
2017	Client contact centre	27	61	4	4	0	4	0	91	4	23
2017	Communications or public affairs	34	41	5	17	2	0	0	76	20	39
2017	Legal services	31	62	7	0	0	0	0	93	0	13
2017	Administration and operations	41	41	10	6	1	1	0	83	7	81
2017	Human resources	18	54	17	11	0	0	0	72	11	27
2017	Financial management	26	52	17	4	0	0	0	79	4	23
2017	Information management	36	46	3	3	11	0	0	83	14	27
2017	Information technology	25	46	22	2	5	0	0	71	7	41
2017	Data sciences	25	45	15	15	0	0	0	70	15	20
2017	Policy	30	60	0	10	0	0	0	90	10	10
2017	Project management	49	30	14	3	3	0	0	79	7	29
2017	None of the above	35	41	7	11	4	2	0	77	16	41
2014	Client contact centre	48	47	5	0	0	0	0	95	0	21
2014	Compliance, inspection and enforcement	49	30	14	0	7	0	0	79	7	14
2014	Communications or public affairs	28	50	4	16	2	0	0	77	18	42
2014	Science and technology	25	65	0	0	0	10	0	100	0	11
2014	Legal services	24	32	30	14	0	0	0	56	14	13
2014	Administration and operations	31	50	6	8	3	1	0	82	11	92
2014	Human resources	28	52	8	8	4	0	0	80	12	22
2014	Financial management	35	50	15	0	0	0	0	85	0	32
2014	Procurement	70	20	0	0	0	10	0	100	0	10
2014	Information management	15	58	19	8	0	0	0	73	8	25
2014	Information technology	20	48	13	13	4	2	0	70	17	46
2014	Other services to the public	40	34	25	0	0	0	0	75	0	11
2014	None of the above	19	52	15	9	2	3	0	73	11	53

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	57	12	0	0	2	88	0	42
2020	Compliance, inspection and enforcement	53	28	3	10	3	3	84	13	29
2020	Communications or public affairs	33	50	9	7	0	2	84	7	60
2020	Legal services	47	37	0	16	0	0	84	16	13
2020	Administration and operations	27	46	15	8	2	3	75	10	124
2020	Human resources	23	45	21	6	0	4	72	6	49
2020	Financial management	41	24	17	8	3	7	70	12	33
2020	Procurement	30	51	11	0	0	8	88	0	16
2020	Information management	19	43	21	5	11	0	63	16	20
2020	Information technology	24	45	13	12	3	3	71	16	71
2020	Data sciences	22	54	16	9	0	0	75	9	19
2020	Policy	33	42	5	11	3	5	79	15	19
2020	Project management	29	47	20	4	0	0	76	4	15
2020	Other services to the public	16	46	4	11	11	11	70	26	19
2020	None of the above	24	41	14	12	6	3	67	19	35
2019	Client contact centre	40	34	16	3	3	4	78	5	41
2019	Compliance, inspection and enforcement	27	53	6	14	0	0	80	14	20
2019	Communications or public affairs	25	37	18	18	0	1	63	19	63
2019	Legal services	52	37	12	0	0	0	88	0	16
2019	Administration and operations	27	40	16	11	5	1	68	15	89
2019	Human resources	10	35	34	11	11	0	45	21	29
2019	Financial management	25	46	17	6	3	3	73	10	35
2019	Procurement	41	38	21	0	0	0	79	0	13
2019	Materiel management	18	38	18	13	13	0	55	26	10
2019	Information management	26	28	27	19	0	0	54	19	18
2019	Information technology	27	20	22	20	11	0	46	31	43
2019	Data sciences	19	44	14	23	0	0	63	23	22
2019	Policy	44	56	0	0	0	0	100	0	10
2019	Project management	16	58	0	26	0	0	74	26	18
2019	None of the above	30	23	25	7	11	5	55	19	40

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	29	9	10	2	7	0	77	13	42
2020	Compliance, inspection and enforcement	49	29	7	9	3	3	0	81	12	29
2020	Communications or public affairs	41	32	9	13	1	3	0	75	15	61
2020	Legal services	71	29	0	0	0	0	0	100	0	13
2020	Administration and operations	34	37	17	5	2	4	1	75	8	124
2020	Human resources	28	32	19	14	5	2	0	62	19	48
2020	Financial management	32	18	21	11	9	9	0	55	22	34
2020	Procurement	37	45	6	12	0	0	0	82	12	16
2020	Information management	29	28	21	5	11	5	0	61	17	20
2020	Information technology	34	42	13	9	0	3	0	78	9	71
2020	Data sciences	36	29	10	15	5	5	0	68	21	20
2020	Policy	22	47	6	9	16	0	0	69	25	19
2020	Project management	41	27	20	13	0	0	0	67	13	15
2020	Other services to the public	31	16	11	27	4	6	6	53	35	19
2020	None of the above	33	41	14	9	0	2	0	76	10	35
2019	Client contact centre	43	32	13	8	0	5	0	79	8	40
2019	Compliance, inspection and enforcement	37	35	9	14	5	0	0	72	19	20
2019	Communications or public affairs	46	38	6	5	4	0	1	85	9	63
2019	Legal services	70	24	0	6	0	0	0	94	6	16
2019	Administration and operations	38	28	19	7	4	4	1	68	11	88
2019	Human resources	12	32	20	18	15	3	0	46	33	29
2019	Financial management	46	22	10	7	9	0	5	72	17	37
2019	Procurement	33	38	7	7	7	7	0	77	15	13
2019	Materiel management	18	35	31	9	7	0	0	53	16	10
2019	Information management	38	39	4	19	0	0	0	77	19	18
2019	Information technology	46	21	17	12	5	0	0	67	16	43
2019	Data sciences	28	21	42	5	5	0	0	49	9	22
2019	Policy	22	50	11	17	0	0	0	72	17	10
2019	Project management	29	52	0	10	6	0	4	83	17	19
2019	None of the above	33	25	13	14	9	4	2	62	25	39
2018	Client contact centre	13	60	21	7	0	0	0	72	7	15
2018	Compliance, inspection and enforcement	10	42	24	16	8	0	0	52	24	12
2018	Communications or public affairs	37	34	16	8	0	2	3	75	8	42
2018	Administration and operations	38	31	13	10	5	4	0	71	16	75
2018	Human resources	39	38	15	4	3	0	2	78	7	29
2018	Financial management	36	49	4	8	4	0	0	85	11	26
2018	Information management	24	41	18	9	8	0	0	66	17	12
2018	Information technology	28	35	17	11	9	0	0	63	20	29
2018	Data sciences	32	46	11	0	11	0	0	78	11	19
2018	Project management	25	56	7	6	6	0	0	82	12	16
2018	Other services to the public	20	42	19	0	8	0	10	69	9	11
2018	None of the above	26	40	19	5	5	0	5	69	11	21
2017	Client contact centre	18	40	12	25	4	0	0	58	30	23
2017	Communications or public affairs	19	35	12	18	8	6	3	59	28	39
2017	Legal services	59	24	7	0	0	9	0	92	0	13
2017	Administration and operations	34	37	14	8	5	1	1	73	13	82
2017	Human resources	36	39	7	10	0	8	0	81	11	27
2017	Financial management	39	40	17	4	0	0	0	79	4	23
2017	Information management	32	27	15	7	11	8	0	65	19	27
2017	Information technology	20	40	15	8	7	5	5	67	17	40
2017	Data sciences	25	29	20	16	5	5	0	57	22	20
2017	Policy	21	50	19	0	0	0	10	79	0	10
2017	Project management	53	27	11	0	4	7	0	85	4	29
2017	None of the above	25	27	19	17	7	3	2	54	25	40
2014	Client contact centre	43	29	24	4	0	0	0	72	4	21
2014	Compliance, inspection and enforcement	37	32	7	24	0	0	0	68	24	14
2014	Communications or public affairs	17	47	7	18	9	2	0	65	28	42
2014	Science and technology	17	38	27	8	10	0	0	56	17	11
2014	Legal services	39	18	6	15	7	6	8	67	26	13
2014	Administration and operations	31	34	18	10	3	2	2	68	13	92
2014	Human resources	29	33	9	4	25	0	0	62	29	22
2014	Financial management	23	42	6	8	9	6	6	74	19	32
2014	Procurement	40	40	20	0	0	0	0	80	0	10
2014	Information management	27	42	11	12	8	0	0	69	20	25
2014	Information technology	17	30	21	15	11	6	0	50	27	46
2014	Other services to the public	17	35	39	9	0	0	0	52	9	11
2014	None of the above	22	32	17	13	8	5	3	59	23	53

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	22	19	2	2	12	0	73	5	42
2020	Compliance, inspection and enforcement	60	25	6	3	3	3	0	88	6	29
2020	Communications or public affairs	49	30	14	4	0	0	2	81	4	61
2020	Legal services	71	29	0	0	0	0	0	100	0	13
2020	Administration and operations	37	38	22	0	0	3	0	78	0	122
2020	Human resources	28	47	13	6	2	4	0	79	8	49
2020	Financial management	40	37	11	6	3	4	0	80	9	33
2020	Procurement	59	34	6	0	0	0	0	94	0	15
2020	Information management	44	25	16	10	5	0	0	68	16	20
2020	Information technology	39	44	10	4	0	3	0	85	4	72
2020	Data sciences	36	51	8	5	0	0	0	87	5	20
2020	Policy	40	56	0	0	4	0	0	96	4	18
2020	Project management	33	36	30	0	0	0	0	70	0	15
2020	Other services to the public	27	28	27	6	6	6	0	58	13	18
2020	None of the above	38	35	15	6	3	3	0	76	9	35
2019	Client contact centre	42	39	15	0	0	4	0	84	0	41
2019	Compliance, inspection and enforcement	48	27	10	15	0	0	0	76	15	20
2019	Communications or public affairs	44	23	21	8	4	0	0	67	12	62
2019	Legal services	75	19	6	0	0	0	0	94	0	16
2019	Administration and operations	41	33	14	5	5	1	0	75	10	89
2019	Human resources	11	37	28	12	10	3	0	49	22	29
2019	Financial management	44	28	19	2	6	0	0	72	9	37
2019	Procurement	48	31	21	0	0	0	0	79	0	13
2019	Materiel management	48	0	26	26	0	0	0	48	26	10
2019	Information management	33	47	13	7	0	0	0	81	7	17
2019	Information technology	49	24	18	5	5	0	0	72	9	43
2019	Data sciences	24	54	14	5	0	0	5	81	5	22
2019	Policy	33	67	0	0	0	0	0	100	0	10
2019	Project management	31	39	16	6	6	0	0	71	13	19
2019	None of the above	36	25	28	3	6	2	0	62	9	40
2018	Client contact centre	7	86	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	19	48	16	8	0	8	0	74	9	12
2018	Communications or public affairs	45	28	21	2	3	0	0	73	6	42
2018	Administration and operations	44	32	11	8	1	3	0	79	10	75
2018	Human resources	35	47	15	3	0	0	0	82	3	29
2018	Financial management	47	41	8	4	0	0	0	89	4	26
2018	Information management	24	33	26	8	0	9	0	63	9	12
2018	Information technology	28	35	20	14	4	0	0	63	18	29
2018	Data sciences	27	40	16	11	5	0	0	67	17	19
2018	Project management	29	61	4	6	0	0	0	90	6	17
2018	Other services to the public	46	44	0	10	0	0	0	90	10	11
2018	None of the above	25	42	23	0	6	5	0	70	6	21

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	27	17	5	3	20	3	69	9	41
2020	Compliance, inspection and enforcement	39	25	10	6	6	10	4	75	14	29
2020	Communications or public affairs	31	31	6	10	4	18	0	75	18	61
2020	Legal services	61	24	8	0	0	0	8	91	0	13
2020	Administration and operations	33	20	21	8	3	12	2	62	13	124
2020	Human resources	17	32	21	4	2	16	8	65	8	49
2020	Financial management	30	7	29	6	9	16	3	46	18	33
2020	Procurement	31	38	12	6	0	6	6	79	7	16
2020	Information management	26	29	9	26	11	0	0	55	37	20
2020	Information technology	31	32	14	3	3	16	3	76	7	72
2020	Data sciences	26	26	13	5	15	15	0	61	24	20
2020	Policy	16	22	16	5	12	28	0	53	24	19
2020	Project management	33	22	30	0	7	7	0	59	8	15
2020	Other services to the public	16	16	11	4	21	22	9	47	37	19
2020	None of the above	26	27	16	5	9	16	0	63	17	35
2019	Client contact centre	34	19	24	10	3	9	0	60	14	41
2019	Compliance, inspection and enforcement	37	24	9	10	10	11	0	69	21	20
2019	Communications or public affairs	32	10	16	16	9	7	10	51	30	61
2019	Legal services	70	24	0	6	0	0	0	94	6	16
2019	Administration and operations	24	28	14	16	5	11	4	60	24	88
2019	Human resources	12	11	23	18	17	11	7	28	44	29
2019	Financial management	29	17	26	6	10	12	0	51	18	37
2019	Procurement	41	24	21	7	0	7	0	69	8	13
2019	Materiel management	30	31	13	0	26	0	0	61	26	10
2019	Information management	25	15	29	13	0	18	0	49	16	18
2019	Information technology	44	8	16	12	9	5	7	59	24	43
2019	Data sciences	15	36	10	14	5	16	5	64	23	22
2019	Policy	33	22	34	0	11	0	0	55	11	10
2019	Project management	22	19	19	29	4	6	0	44	35	19
2019	None of the above	21	14	19	8	17	19	2	44	32	40
2018	Client contact centre	14	33	27	20	0	7	0	50	21	15
2018	Compliance, inspection and enforcement	10	16	40	24	0	10	0	29	27	12
2018	Communications or public affairs	21	19	16	19	6	12	8	49	31	41
2018	Administration and operations	19	27	12	12	13	10	7	56	29	75
2018	Human resources	21	28	24	7	4	10	5	59	13	29
2018	Financial management	35	20	14	16	11	0	4	57	28	26
2018	Information management	24	34	9	17	8	8	0	63	27	12
2018	Information technology	21	18	27	21	11	4	0	40	32	29
2018	Data sciences	22	19	27	10	11	5	6	46	24	19
2018	Project management	18	34	12	0	23	12	0	60	26	17
2018	Other services to the public	9	19	14	10	19	19	10	39	40	11
2018	None of the above	0	15	30	10	9	26	10	23	30	21
2017	Client contact centre	4	18	27	20	0	17	14	31	30	23
2017	Communications or public affairs	16	35	18	15	5	8	3	57	22	39
2017	Legal services	22	30	8	7	0	26	7	78	11	13
2017	Administration and operations	15	24	15	15	17	11	4	45	37	82
2017	Human resources	16	33	21	3	8	15	4	61	14	27
2017	Financial management	9	27	13	17	13	9	13	46	38	23
2017	Information management	22	19	4	11	24	16	4	51	44	27
2017	Information technology	22	14	22	15	10	17	0	44	29	41
2017	Data sciences	10	45	15	10	5	16	0	65	17	20
2017	Policy	10	10	20	30	0	20	10	28	43	10
2017	Project management	18	34	28	7	0	7	7	60	8	29
2017	None of the above	14	20	13	2	19	21	11	50	31	41
2014	Client contact centre	9	14	39	14	5	14	5	28	23	21
2014	Compliance, inspection and enforcement	36	6	11	26	14	7	0	46	43	14
2014	Communications or public affairs	7	16	29	16	16	12	4	27	38	41
2014	Science and technology	10	45	19	0	10	17	0	65	12	11
2014	Legal services	12	6	28	15	14	12	12	24	39	13
2014	Administration and operations	18	13	18	20	17	10	5	36	44	92
2014	Human resources	20	26	9	9	28	4	4	50	41	22
2014	Financial management	8	12	28	30	6	9	6	24	43	31
2014	Procurement	20	20	30	10	10	0	10	44	22	10
2014	Information management	15	26	8	24	16	12	0	47	45	25
2014	Information technology	4	24	21	13	21	17	0	34	41	46
2014	Other services to the public	19	24	0	0	18	38	0	71	29	10
2014	None of the above	12	25	14	13	14	20	3	47	34	53

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	36	16	5	2	5	0	75	7	42
2020	Compliance, inspection and enforcement	53	26	4	12	3	3	0	81	15	29
2020	Communications or public affairs	38	39	12	12	0	0	0	77	12	61
2020	Legal services	76	16	0	8	0	0	0	92	8	13
2020	Administration and operations	39	31	14	9	2	3	1	74	12	124
2020	Human resources	31	43	15	2	2	5	2	80	4	49
2020	Financial management	43	24	21	0	5	7	0	71	6	34
2020	Procurement	65	35	0	0	0	0	0	100	0	16
2020	Information management	37	21	15	0	27	0	0	58	27	20
2020	Information technology	33	38	13	12	3	2	0	72	15	70
2020	Data sciences	20	56	10	8	0	5	0	81	9	20
2020	Policy	27	31	26	16	0	0	0	58	16	19
2020	Project management	33	32	27	0	7	0	0	66	7	15
2020	Other services to the public	42	15	11	17	6	10	0	63	25	19
2020	None of the above	34	39	17	0	5	6	0	77	6	35
2019	Client contact centre	40	26	13	15	3	4	0	69	18	41
2019	Compliance, inspection and enforcement	40	28	8	24	0	0	0	68	24	20
2019	Communications or public affairs	39	31	12	9	3	4	1	74	12	62
2019	Legal services	74	14	0	6	6	0	0	87	13	15
2019	Administration and operations	38	34	8	11	6	4	0	75	17	89
2019	Human resources	24	41	17	11	4	0	3	67	15	29
2019	Financial management	49	27	11	7	3	3	0	78	11	37
2019	Procurement	57	43	0	0	0	0	0	100	0	13
2019	Materiel management	24	18	44	0	13	0	0	43	13	10
2019	Information management	24	37	23	10	6	0	0	61	16	18
2019	Information technology	43	25	13	12	5	0	2	70	17	43
2019	Data sciences	19	46	25	9	0	0	0	66	9	22
2019	Project management	25	50	13	5	6	0	0	75	12	19
2019	None of the above	35	27	10	8	8	11	0	70	18	40
2018	Client contact centre	33	40	14	13	0	0	0	73	13	15
2018	Compliance, inspection and enforcement	36	32	16	8	8	0	0	68	16	12
2018	Communications or public affairs	47	22	19	0	6	7	0	74	6	42
2018	Administration and operations	44	36	8	6	5	1	0	80	11	75
2018	Human resources	31	45	18	0	4	0	2	78	4	29
2018	Financial management	52	23	10	8	4	0	4	78	12	26
2018	Information management	24	33	26	8	8	0	0	57	16	12
2018	Information technology	24	49	13	14	0	0	0	73	14	29
2018	Data sciences	27	46	27	0	0	0	0	73	0	19
2018	Project management	42	28	12	6	11	0	0	70	18	17
2018	Other services to the public	37	43	10	0	10	0	0	80	10	11
2018	None of the above	14	42	8	22	3	10	0	63	28	21
2017	Client contact centre	41	30	21	4	0	4	0	74	4	23
2017	Communications or public affairs	44	43	5	5	2	0	0	88	7	39
2017	Legal services	39	45	0	0	7	9	0	92	8	13
2017	Administration and operations	45	33	10	4	6	2	0	80	10	81
2017	Human resources	38	40	4	6	0	12	0	89	7	27
2017	Financial management	47	25	16	12	0	0	0	72	12	24
2017	Information management	23	47	11	3	7	9	0	77	11	27
2017	Information technology	39	34	12	15	0	0	0	73	15	40
2017	Data sciences	46	34	15	5	0	0	0	80	5	20
2017	Policy	19	20	21	20	0	10	10	49	25	10
2017	Project management	48	35	0	10	0	7	0	89	11	29
2017	None of the above	54	31	6	0	8	2	0	86	8	41
2014	Client contact centre	43	29	14	0	0	4	10	84	0	21
2014	Compliance, inspection and enforcement	67	13	14	0	7	0	0	79	7	14
2014	Communications or public affairs	35	35	2	7	14	7	0	76	22	42
2014	Science and technology	44	46	10	0	0	0	0	90	0	11
2014	Legal services	40	18	14	27	0	0	0	58	27	13
2014	Administration and operations	41	31	12	7	5	1	2	74	13	92
2014	Human resources	58	29	4	4	4	0	0	88	8	22
2014	Financial management	47	35	0	9	6	3	0	84	16	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	26	35	12	20	4	4	0	63	25	25
2014	Information technology	24	39	4	13	13	6	0	68	27	46
2014	Other services to the public	26	26	31	9	0	9	0	57	9	11
2014	None of the above	38	35	11	6	4	2	4	78	11	53

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	26	19	7	10	15	5	56	20	42
2020	Compliance, inspection and enforcement	35	14	11	16	7	3	15	59	28	29
2020	Communications or public affairs	29	30	12	18	4	1	5	64	23	61
2020	Legal services	53	31	8	0	0	8	0	91	0	13
2020	Administration and operations	31	31	13	16	2	5	2	67	19	124
2020	Human resources	24	36	12	8	6	6	8	69	17	49
2020	Financial management	34	33	6	3	17	3	3	72	21	34
2020	Procurement	38	45	6	11	0	0	0	83	11	16
2020	Information management	27	32	0	0	41	0	0	59	41	20
2020	Information technology	20	34	17	14	10	4	0	57	26	72
2020	Data sciences	20	30	10	24	10	0	5	54	36	20
2020	Policy	11	44	20	11	3	11	0	62	16	19
2020	Project management	29	31	18	7	15	0	0	60	22	15
2020	Other services to the public	22	22	5	5	26	10	9	55	39	19
2020	None of the above	16	33	20	15	8	6	2	53	25	35
2019	Client contact centre	32	28	13	9	10	5	3	66	21	41
2019	Compliance, inspection and enforcement	9	30	20	25	5	6	6	43	34	20
2019	Communications or public affairs	33	27	9	14	9	2	5	65	25	63
2019	Legal services	47	24	18	6	6	0	0	70	12	16
2019	Administration and operations	34	24	8	14	15	5	1	62	30	89
2019	Human resources	18	30	6	21	8	6	12	58	35	29
2019	Financial management	36	19	19	17	9	0	0	55	26	37
2019	Procurement	48	24	14	7	0	7	0	77	8	13
2019	Materiel management	24	18	9	0	48	0	0	43	48	10
2019	Information management	19	25	22	19	16	0	0	43	34	18
2019	Information technology	38	19	16	9	12	2	4	61	22	43
2019	Data sciences	15	27	24	25	5	0	5	44	31	22
2019	Policy	54	11	0	17	0	11	6	79	21	10
2019	Project management	20	33	22	19	6	0	0	53	25	19
2019	None of the above	14	28	9	17	17	11	4	49	40	40
2018	Client contact centre	7	46	34	0	13	0	0	53	13	15
2018	Compliance, inspection and enforcement	28	24	16	16	16	0	0	52	32	12
2018	Communications or public affairs	35	25	14	16	5	2	3	63	21	42
2018	Administration and operations	26	30	19	10	9	3	3	60	20	75
2018	Human resources	11	31	11	21	10	0	16	50	38	29
2018	Financial management	24	35	16	10	8	0	8	64	19	26
2018	Information management	24	33	18	8	17	0	0	57	25	12
2018	Information technology	24	31	20	14	7	0	4	57	22	29
2018	Data sciences	16	26	14	27	17	0	0	43	44	19
2018	Project management	35	24	17	12	11	0	0	60	23	17
2018	Other services to the public	19	19	10	24	27	0	0	39	51	11
2018	None of the above	5	18	11	8	44	5	9	27	61	21
2017	Client contact centre	4	39	8	22	13	4	9	50	41	23
2017	Communications or public affairs	35	24	13	14	15	0	0	58	29	39
2017	Legal services	9	37	8	22	7	9	7	56	35	13
2017	Administration and operations	28	28	11	10	15	6	2	61	28	82
2017	Human resources	8	30	18	27	11	0	7	40	41	27
2017	Financial management	34	25	8	20	8	0	5	62	29	24
2017	Information management	15	23	13	12	24	3	9	44	41	27
2017	Information technology	22	36	14	15	10	0	3	60	25	41
2017	Data sciences	20	25	11	40	5	0	0	44	45	20
2017	Policy	10	10	10	29	30	10	0	23	65	10
2017	Project management	35	27	14	10	10	4	0	65	20	29
2017	None of the above	27	23	2	14	24	0	10	56	42	41
2014	Client contact centre	19	23	29	9	5	5	10	50	16	21
2014	Compliance, inspection and enforcement	17	7	6	44	25	0	0	24	69	14
2014	Communications or public affairs	7	19	7	22	37	2	6	28	64	42
2014	Science and technology	17	17	19	27	10	0	10	38	40	11
2014	Legal services	6	21	7	21	32	0	12	30	61	13
2014	Administration and operations	18	28	11	10	29	2	1	48	40	92
2014	Human resources	24	9	22	12	21	13	0	38	37	22
2014	Financial management	15	35	15	17	12	3	3	53	31	32
2014	Procurement	40	30	20	10	0	0	0	70	10	10
2014	Information management	7	23	4	19	36	6	4	34	61	25
2014	Information technology	20	25	18	17	19	0	0	45	36	46
2014	Other services to the public	0	41	17	0	34	9	0	45	37	11
2014	None of the above	16	12	24	26	13	8	2	31	43	53

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	13	12	5	7	3	3	74	13	41
2020	Compliance, inspection and enforcement	61	26	10	3	0	0	0	87	3	29
2020	Communications or public affairs	62	22	11	4	0	0	0	84	4	61
2020	Legal services	61	16	8	16	0	0	0	76	16	13
2020	Administration and operations	55	27	7	6	2	0	3	85	8	124
2020	Human resources	59	12	13	2	2	4	8	81	4	49
2020	Financial management	50	22	7	3	9	0	9	80	12	34
2020	Procurement	38	12	12	25	6	0	6	54	33	16
2020	Information management	46	25	9	16	5	0	0	70	21	20
2020	Information technology	53	21	17	4	0	1	3	77	4	72
2020	Data sciences	56	15	20	3	0	0	5	75	3	20
2020	Policy	65	9	9	0	17	0	0	75	17	19
2020	Project management	49	32	12	7	0	0	0	80	7	15
2020	Other services to the public	53	10	27	6	0	0	4	66	6	19
2020	None of the above	51	24	8	8	6	0	3	77	14	35
2019	Client contact centre	57	28	0	5	0	0	10	95	5	40
2019	Compliance, inspection and enforcement	67	14	10	0	0	0	9	89	0	20
2019	Communications or public affairs	54	22	16	1	2	0	5	79	4	63
2019	Legal services	53	0	35	12	0	0	0	53	12	16
2019	Administration and operations	60	21	7	6	2	0	5	84	9	89
2019	Human resources	46	14	11	14	4	0	12	68	20	29
2019	Financial management	58	20	7	0	6	0	9	86	6	37
2019	Procurement	52	26	21	0	0	0	0	79	0	13
2019	Materiel management	42	13	18	0	26	0	0	55	26	10
2019	Information management	28	34	27	5	0	5	0	66	6	18
2019	Information technology	59	27	8	2	0	0	4	89	2	43
2019	Data sciences	67	19	9	0	0	5	0	90	0	22
2019	Policy	61	22	11	0	0	0	6	88	0	10
2019	Project management	29	44	17	0	6	4	0	75	7	19
2019	None of the above	65	7	11	4	8	0	6	77	12	40

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	14	15	0	5	3	10	77	6	41
2020	Compliance, inspection and enforcement	70	10	11	3	6	0	0	80	9	29
2020	Communications or public affairs	63	24	9	1	1	0	0	88	3	61
2020	Legal services	69	16	16	0	0	0	0	84	0	13
2020	Administration and operations	49	23	13	8	2	2	3	76	10	124
2020	Human resources	50	19	14	7	2	2	6	75	10	49
2020	Financial management	58	13	15	3	5	0	7	76	8	34
2020	Procurement	65	29	0	0	0	0	6	100	0	16
2020	Information management	41	33	5	5	5	11	0	82	12	20
2020	Information technology	46	23	16	10	1	1	3	72	12	72
2020	Data sciences	46	39	10	0	5	0	0	85	5	20
2020	Policy	33	25	25	11	5	0	0	58	16	19
2020	Project management	75	15	5	0	6	0	0	89	6	15
2020	Other services to the public	62	10	11	11	0	0	6	76	12	19
2020	None of the above	59	15	12	3	8	0	3	76	12	35
2019	Client contact centre	49	28	15	3	0	0	5	82	3	40
2019	Compliance, inspection and enforcement	57	32	5	0	0	0	6	95	0	20
2019	Communications or public affairs	58	18	9	4	2	6	3	83	7	63
2019	Legal services	81	19	0	0	0	0	0	100	0	16
2019	Administration and operations	70	14	7	2	4	0	2	87	6	88
2019	Human resources	49	19	16	8	0	0	9	74	9	29
2019	Financial management	66	12	9	9	0	0	5	82	9	36
2019	Procurement	64	29	7	0	0	0	0	93	0	13
2019	Materiel management	38	27	13	9	0	0	13	75	10	10
2019	Information management	44	30	7	10	4	5	0	78	15	18
2019	Information technology	59	25	9	0	2	0	4	88	2	42
2019	Data sciences	51	22	23	0	4	0	0	73	4	22
2019	Policy	71	11	11	0	0	0	6	88	0	10
2019	Project management	61	14	14	6	0	4	0	78	7	19
2019	None of the above	48	15	6	8	4	7	10	77	15	40

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	2	7	0	5	7	5	87	6	42
2020	Compliance, inspection and enforcement	78	7	6	0	3	3	3	91	3	29
2020	Communications or public affairs	86	8	0	2	0	4	0	98	2	61
2020	Legal services	92	8	0	0	0	0	0	100	0	13
2020	Administration and operations	80	7	6	1	0	3	3	93	1	124
2020	Human resources	73	11	2	0	5	2	6	93	5	48
2020	Financial management	53	28	6	0	0	3	10	93	0	34
2020	Procurement	94	0	0	0	0	0	6	100	0	16
2020	Information management	54	11	10	0	5	16	4	80	7	20
2020	Information technology	77	3	3	1	4	6	6	91	6	70
2020	Data sciences	90	10	0	0	0	0	0	100	0	20
2020	Policy	75	9	0	0	0	5	11	100	0	19
2020	Project management	78	8	14	0	0	0	0	86	0	14
2020	Other services to the public	58	21	5	0	6	4	6	88	6	19
2020	None of the above	77	6	8	0	3	3	3	88	3	35
2019	Client contact centre	70	15	3	0	0	3	10	97	0	40
2019	Compliance, inspection and enforcement	71	0	10	5	0	10	6	83	6	20
2019	Communications or public affairs	80	11	0	0	0	2	6	100	0	63
2019	Legal services	94	0	6	0	0	0	0	94	0	15
2019	Administration and operations	79	2	7	5	1	2	3	87	6	89
2019	Human resources	54	8	15	6	4	4	9	71	12	29
2019	Financial management	86	2	3	6	0	0	2	91	6	36
2019	Procurement	93	0	0	0	0	7	0	100	0	13
2019	Materiel management	61	13	0	13	0	0	13	85	15	10
2019	Information management	61	15	7	6	0	5	7	86	6	18
2019	Information technology	76	13	7	0	0	2	2	93	0	43
2019	Data sciences	81	10	9	0	0	0	0	91	0	22
2019	Policy	71	11	0	0	0	11	6	100	0	10
2019	Project management	71	19	0	0	0	4	6	100	0	19
2019	None of the above	64	7	4	0	6	7	12	88	7	39

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	22	5	0	3	5	5	92	3	41
2020	Compliance, inspection and enforcement	81	10	6	0	0	3	0	94	0	28
2020	Communications or public affairs	76	10	3	1	2	2	4	93	4	61
2020	Legal services	92	8	0	0	0	0	0	100	0	13
2020	Administration and operations	76	11	6	2	0	1	4	92	2	122
2020	Human resources	72	11	4	0	2	0	10	93	2	49
2020	Financial management	57	12	9	3	3	6	9	82	8	34
2020	Procurement	74	13	7	0	0	0	7	93	0	15
2020	Information management	70	0	0	5	0	16	9	93	7	20
2020	Information technology	76	9	3	1	0	3	9	95	2	72
2020	Data sciences	85	15	0	0	0	0	0	100	0	20
2020	Policy	72	6	0	6	0	0	16	93	7	19
2020	Project management	80	0	0	6	14	0	0	80	20	15
2020	Other services to the public	69	4	5	0	6	0	16	87	7	19
2020	None of the above	64	18	3	0	6	5	3	90	7	35
2019	Client contact centre	74	8	5	0	0	0	13	94	0	40
2019	Compliance, inspection and enforcement	70	6	0	5	5	0	14	89	11	20
2019	Communications or public affairs	75	10	1	1	0	1	12	97	2	63
2019	Legal services	88	6	0	0	0	0	6	100	0	16
2019	Administration and operations	85	4	4	1	0	0	7	95	1	88
2019	Human resources	65	0	10	0	0	8	17	86	0	29
2019	Financial management	84	0	5	0	0	6	5	95	0	36
2019	Procurement	79	7	7	0	0	0	7	92	0	13
2019	Materiel management	87	0	0	0	0	0	13	100	0	10
2019	Information management	74	15	0	5	0	0	7	94	6	18
2019	Information technology	79	8	2	0	0	0	11	98	0	43
2019	Data sciences	77	5	9	0	0	0	9	90	0	22
2019	Policy	83	11	0	0	0	0	6	100	0	10
2019	Project management	68	11	0	0	0	0	21	100	0	19
2019	None of the above	74	3	4	0	4	5	12	91	4	40

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	45	31	5	0	2	0	64	5	42
2020	Compliance, inspection and enforcement	54	30	3	6	3	3	0	87	10	28
2020	Communications or public affairs	39	44	7	9	0	1	0	84	9	61
2020	Legal services	69	31	0	0	0	0	0	100	0	13
2020	Administration and operations	34	42	18	2	2	3	0	78	3	123
2020	Human resources	25	48	19	2	0	6	0	77	2	48
2020	Financial management	31	46	9	6	5	3	0	79	12	34
2020	Procurement	28	51	13	0	0	9	0	86	0	15
2020	Information management	28	41	16	10	5	0	0	68	16	20
2020	Information technology	33	44	14	7	1	0	0	78	9	72
2020	Data sciences	20	56	15	8	0	0	0	77	8	20
2020	Policy	16	42	20	0	11	11	0	65	12	19
2020	Project management	48	20	33	0	0	0	0	67	0	15
2020	Other services to the public	36	39	10	0	6	10	0	83	6	19
2020	None of the above	22	43	17	12	3	3	0	67	15	35
2019	Client contact centre	40	36	12	8	0	4	0	79	8	41
2019	Compliance, inspection and enforcement	32	49	5	10	5	0	0	81	14	20
2019	Communications or public affairs	28	39	22	9	0	2	0	69	9	63
2019	Legal services	63	25	6	6	0	0	0	88	6	16
2019	Administration and operations	33	42	14	5	4	3	0	77	9	88
2019	Human resources	10	48	18	11	10	4	0	60	22	29
2019	Financial management	28	39	22	3	3	3	3	71	6	37
2019	Procurement	33	52	14	0	0	0	0	86	0	13
2019	Materiel management	39	9	0	39	13	0	0	48	52	10
2019	Information management	27	41	15	11	0	6	0	72	11	18
2019	Information technology	38	27	26	7	2	0	0	64	9	43
2019	Data sciences	15	32	34	9	0	10	0	52	10	22
2019	Policy	33	67	0	0	0	0	0	100	0	10
2019	Project management	29	65	7	0	0	0	0	93	0	19
2019	None of the above	32	20	16	17	10	4	0	54	29	40
2018	Client contact centre	7	61	26	6	0	0	0	68	6	15
2018	Compliance, inspection and enforcement	18	34	24	16	0	8	0	56	18	12
2018	Communications or public affairs	25	45	16	8	6	0	0	70	14	42
2018	Administration and operations	33	45	10	6	1	4	1	83	7	75
2018	Human resources	33	42	18	4	0	0	3	77	4	28
2018	Financial management	41	41	14	0	4	0	0	82	4	25
2018	Information management	24	34	0	25	0	17	0	70	30	12
2018	Information technology	28	38	31	0	3	0	0	66	3	29
2018	Data sciences	22	35	27	15	0	0	0	57	15	19
2018	Project management	42	41	18	0	0	0	0	82	0	17
2018	Other services to the public	19	62	10	8	0	0	0	81	8	11
2018	None of the above	5	45	28	15	7	0	0	50	22	21
2017	Client contact centre	14	61	21	0	0	4	0	78	0	23
2017	Communications or public affairs	35	34	17	12	2	0	0	69	15	39
2017	Legal services	48	37	15	0	0	0	0	85	0	13
2017	Administration and operations	28	48	13	5	5	0	1	77	10	82
2017	Human resources	19	45	24	0	4	8	0	69	5	27
2017	Financial management	35	40	25	0	0	0	0	75	0	24
2017	Information management	22	20	33	0	17	7	0	45	19	27
2017	Information technology	23	45	20	7	2	2	0	70	10	40
2017	Data sciences	10	39	25	21	0	5	0	52	22	20
2017	Policy	10	50	30	10	0	0	0	60	10	10
2017	Project management	42	34	17	3	0	4	0	79	3	29
2017	None of the above	22	45	16	2	10	0	5	70	12	41

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	36	7	0	0	3	0	92	0	41
2020	Compliance, inspection and enforcement	71	10	9	7	3	0	0	82	10	29
2020	Communications or public affairs	46	41	9	3	2	0	0	86	5	61
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	44	42	9	0	2	3	0	89	2	123
2020	Human resources	35	47	12	2	0	4	0	85	2	49
2020	Financial management	53	36	6	0	5	0	0	89	5	34
2020	Procurement	65	35	0	0	0	0	0	100	0	16
2020	Information management	38	41	10	11	0	0	0	79	11	20
2020	Information technology	50	38	7	3	0	1	0	90	3	72
2020	Data sciences	36	49	15	0	0	0	0	85	0	20
2020	Policy	41	33	16	3	6	0	0	74	9	19
2020	Project management	40	33	20	7	0	0	0	73	7	15
2020	Other services to the public	41	43	0	4	6	6	0	89	11	19
2020	None of the above	37	35	12	6	6	3	0	75	13	35
2019	Client contact centre	63	29	3	5	0	0	0	93	5	41
2019	Compliance, inspection and enforcement	53	29	3	14	0	0	0	83	14	20
2019	Communications or public affairs	50	29	12	7	1	0	0	79	9	63
2019	Legal services	82	12	6	0	0	0	0	94	0	16
2019	Administration and operations	56	32	8	1	1	1	0	89	2	88
2019	Human resources	25	51	18	0	6	0	0	76	6	28
2019	Financial management	49	33	13	6	0	0	0	81	6	37
2019	Procurement	48	24	14	14	0	0	0	71	14	13
2019	Materiel management	39	22	39	0	0	0	0	61	0	10
2019	Information management	27	55	11	7	0	0	0	82	7	18
2019	Information technology	54	32	11	2	0	0	0	86	2	43
2019	Data sciences	42	49	9	0	0	0	0	91	0	22
2019	Policy	55	34	0	11	0	0	0	89	11	10
2019	Project management	34	51	12	3	0	0	0	85	3	19
2019	None of the above	37	31	11	6	14	0	0	69	20	40
2018	Client contact centre	40	47	13	0	0	0	0	87	0	15
2018	Compliance, inspection and enforcement	36	48	16	0	0	0	0	84	0	12
2018	Communications or public affairs	53	26	17	3	0	0	0	79	3	41
2018	Administration and operations	61	28	8	0	1	3	0	91	1	75
2018	Human resources	62	38	0	0	0	0	0	100	0	29
2018	Financial management	43	46	11	0	0	0	0	89	0	26
2018	Information management	41	34	17	8	0	0	0	75	8	12
2018	Information technology	31	47	15	0	4	4	0	81	4	28
2018	Data sciences	38	46	15	0	0	0	0	85	0	19
2018	Project management	58	30	6	6	0	0	0	88	6	17
2018	Other services to the public	39	42	8	10	0	0	0	81	10	11
2018	None of the above	30	55	15	0	0	0	0	85	0	21
2017	Client contact centre	40	38	22	0	0	0	0	78	0	23
2017	Communications or public affairs	45	28	19	8	0	0	0	73	8	39
2017	Legal services	55	45	0	0	0	0	0	100	0	13
2017	Administration and operations	44	45	6	2	0	3	0	91	2	82
2017	Human resources	34	58	3	0	0	4	0	96	0	26
2017	Financial management	47	41	12	0	0	0	0	88	0	24
2017	Information management	34	34	14	7	7	3	0	71	14	27
2017	Information technology	44	41	12	2	0	0	0	85	2	41
2017	Data sciences	30	60	10	0	0	0	0	90	0	20
2017	Policy	20	30	40	10	0	0	0	50	10	10
2017	Project management	47	43	3	0	0	4	4	96	0	28
2017	None of the above	43	34	11	2	5	5	0	81	8	41
2014	Client contact centre	44	38	9	5	0	4	0	85	5	21
2014	Compliance, inspection and enforcement	37	35	28	0	0	0	0	72	0	14
2014	Communications or public affairs	31	33	13	9	5	9	0	70	15	42
2014	Science and technology	35	38	17	0	10	0	0	73	10	11
2014	Legal services	31	34	28	8	0	0	0	65	8	13
2014	Administration and operations	37	39	14	4	2	4	0	79	7	92
2014	Human resources	46	26	13	8	4	4	0	74	12	22
2014	Financial management	41	44	12	0	0	3	0	87	0	32
2014	Procurement	60	40	0	0	0	0	0	100	0	10
2014	Information management	31	42	11	12	0	4	0	76	13	25
2014	Information technology	27	43	9	8	6	4	2	75	16	46
2014	Other services to the public	31	26	43	0	0	0	0	57	0	11
2014	None of the above	33	46	8	5	5	2	0	81	10	53

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	19	7	0	5	10	2	87	5	42
2020	Compliance, inspection and enforcement	57	21	4	10	3	6	0	83	13	29
2020	Communications or public affairs	33	42	11	1	4	9	0	82	6	61
2020	Legal services	66	17	9	0	0	9	0	91	0	12
2020	Administration and operations	41	33	16	2	1	6	0	79	4	124
2020	Human resources	37	48	2	4	2	6	0	91	7	48
2020	Financial management	44	28	19	3	0	6	0	77	3	33
2020	Procurement	69	12	13	6	0	0	0	81	6	15
2020	Information management	38	20	26	5	11	0	0	58	16	20
2020	Information technology	44	36	7	3	1	7	1	88	5	72
2020	Data sciences	49	46	5	0	0	0	0	95	0	20
2020	Policy	33	31	11	6	20	0	0	64	26	19
2020	Project management	48	12	35	5	0	0	0	60	5	15
2020	Other services to the public	31	41	6	11	0	5	6	81	12	19
2020	None of the above	43	17	20	6	6	8	0	65	13	35
2019	Client contact centre	54	24	12	3	0	3	5	84	3	41
2019	Compliance, inspection and enforcement	48	24	13	15	0	0	0	72	15	20
2019	Communications or public affairs	53	31	10	4	3	0	0	83	7	63
2019	Legal services	82	12	6	0	0	0	0	94	0	16
2019	Administration and operations	49	32	8	1	2	8	0	87	4	89
2019	Human resources	34	30	22	7	4	0	4	66	11	29
2019	Financial management	58	22	14	0	6	0	0	81	6	37
2019	Procurement	55	17	14	0	0	14	0	83	0	13
2019	Materiel management	48	26	26	0	0	0	0	74	0	10
2019	Information management	40	29	25	7	0	0	0	69	7	18
2019	Information technology	55	29	11	0	0	2	2	88	0	43
2019	Data sciences	30	56	14	0	0	0	0	86	0	21
2019	Policy	33	56	0	11	0	0	0	89	11	10
2019	Project management	55	41	0	0	0	4	0	100	0	19
2019	None of the above	36	16	21	15	0	7	5	59	17	40
2018	Client contact centre	20	61	7	7	0	6	0	86	7	15
2018	Compliance, inspection and enforcement	28	48	24	0	0	0	0	76	0	12
2018	Communications or public affairs	57	19	7	5	2	10	0	84	8	42
2018	Administration and operations	60	22	13	1	0	4	0	85	2	75
2018	Human resources	63	29	8	0	0	0	0	92	0	29
2018	Financial management	51	35	14	0	0	0	0	86	0	26
2018	Information management	24	59	17	0	0	0	0	83	0	12
2018	Information technology	27	40	22	4	0	7	0	72	4	28
2018	Data sciences	41	48	5	5	0	0	0	89	5	19
2018	Project management	41	42	6	11	0	0	0	83	11	17
2018	Other services to the public	20	37	23	0	10	9	0	63	11	11
2018	None of the above	19	41	23	0	0	16	0	72	0	21
2017	Client contact centre	33	26	36	0	0	5	0	62	0	22
2017	Communications or public affairs	36	32	20	8	0	5	0	71	8	39
2017	Legal services	54	30	7	0	0	9	0	92	0	13
2017	Administration and operations	49	32	10	4	2	2	1	84	6	82
2017	Human resources	32	57	7	0	4	0	0	89	4	27
2017	Financial management	43	49	8	0	0	0	0	92	0	24
2017	Information management	27	37	18	12	7	0	0	63	19	27
2017	Information technology	47	41	7	2	0	0	2	90	2	41
2017	Data sciences	35	31	15	0	10	10	0	73	11	20
2017	Policy	30	31	30	10	0	0	0	60	10	10
2017	Project management	55	34	0	3	0	7	0	96	4	29
2017	None of the above	41	25	15	11	5	2	0	68	17	41
2014	Client contact centre	39	33	18	5	0	5	0	76	5	21
2014	Compliance, inspection and enforcement	38	37	13	7	0	5	0	79	8	14
2014	Communications or public affairs	37	34	11	7	5	7	0	76	12	42
2014	Science and technology	27	46	17	0	10	0	0	73	10	11
2014	Legal services	24	41	21	14	0	0	0	66	14	13
2014	Administration and operations	43	29	16	3	1	7	0	78	5	92
2014	Human resources	54	22	8	4	8	4	0	79	12	22
2014	Financial management	44	38	12	3	3	0	0	82	6	32
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	37	43	8	8	0	4	0	84	8	25
2014	Information technology	29	39	11	9	6	6	0	73	16	46
2014	Other services to the public	40	26	9	8	9	8	0	73	18	11
2014	None of the above	42	33	11	6	0	7	0	81	7	53

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	24	12	5	5	31	0	69	14	42
2020	Compliance, inspection and enforcement	42	32	4	7	6	10	0	82	14	29
2020	Communications or public affairs	22	36	20	6	3	12	2	67	10	61
2020	Legal services	53	24	8	0	0	16	0	91	0	13
2020	Administration and operations	27	28	22	11	0	12	0	63	13	124
2020	Human resources	27	38	13	2	2	18	0	80	5	49
2020	Financial management	33	24	17	0	0	21	3	77	0	34
2020	Procurement	32	18	41	0	0	8	0	55	0	16
2020	Information management	19	36	29	5	11	0	0	55	16	20
2020	Information technology	33	34	13	6	0	14	0	78	7	72
2020	Data sciences	34	46	10	5	0	5	0	84	5	20
2020	Policy	17	15	27	11	14	11	5	38	30	19
2020	Project management	31	22	40	0	7	0	0	53	7	15
2020	Other services to the public	26	6	36	5	6	16	6	40	14	19
2020	None of the above	25	22	24	11	6	12	0	53	20	35

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	41	9	5	2	7	0	83	8	42
2020	Compliance, inspection and enforcement	51	31	3	9	3	3	0	84	12	28
2020	Communications or public affairs	56	29	8	2	4	0	2	87	5	59
2020	Legal services	68	15	0	0	9	0	9	91	9	12
2020	Administration and operations	49	26	16	2	0	6	1	81	2	122
2020	Human resources	30	52	2	4	0	6	6	94	4	49
2020	Financial management	47	22	13	3	3	5	7	78	7	34
2020	Procurement	59	13	19	0	0	9	0	79	0	15
2020	Information management	41	31	17	0	6	6	0	76	6	19
2020	Information technology	49	34	3	4	1	7	1	91	6	72
2020	Data sciences	51	29	15	5	0	0	0	80	5	20
2020	Policy	42	27	3	16	0	11	0	78	18	19
2020	Project management	53	27	20	0	0	0	0	80	0	15
2020	Other services to the public	48	21	5	15	6	6	0	73	22	19
2020	None of the above	50	15	20	5	6	3	0	67	12	35

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	33	0	2	2	0	0	95	5	42
2020	Compliance, inspection and enforcement	67	27	0	6	0	0	0	94	6	29
2020	Communications or public affairs	79	16	4	0	2	0	0	94	2	60
2020	Legal services	100	0	0	0	0	0	0	100	0	13
2020	Administration and operations	66	32	1	0	0	1	0	99	0	121
2020	Human resources	54	42	2	2	0	0	0	96	2	49
2020	Financial management	65	20	9	5	0	0	0	86	5	33
2020	Procurement	65	29	6	0	0	0	0	94	0	16
2020	Information management	49	30	16	5	0	0	0	79	5	20
2020	Information technology	60	30	9	1	0	0	0	90	1	72
2020	Data sciences	67	25	8	0	0	0	0	92	0	20
2020	Policy	69	20	5	6	0	0	0	89	6	19
2020	Project management	67	25	7	0	0	0	0	93	0	15
2020	Other services to the public	70	20	4	0	6	0	0	90	6	19
2020	None of the above	65	20	9	0	6	0	0	84	6	35
2019	Client contact centre	67	22	8	3	0	0	0	90	3	40
2019	Compliance, inspection and enforcement	67	18	5	10	0	0	0	86	10	20
2019	Communications or public affairs	69	21	3	5	1	0	0	90	7	62
2019	Legal services	88	12	0	0	0	0	0	100	0	16
2019	Administration and operations	60	31	5	2	1	0	0	91	4	89
2019	Human resources	35	41	17	3	4	0	0	76	7	28
2019	Financial management	71	23	6	0	0	0	0	94	0	37
2019	Procurement	86	7	7	0	0	0	0	93	0	13
2019	Materiel management	48	26	13	13	0	0	0	74	13	10
2019	Information management	42	58	0	0	0	0	0	100	0	18
2019	Information technology	57	31	9	0	2	0	0	89	2	43
2019	Data sciences	56	40	5	0	0	0	0	95	0	22
2019	Policy	94	6	0	0	0	0	0	100	0	10
2019	Project management	58	26	10	6	0	0	0	84	6	19
2019	None of the above	56	17	7	8	12	0	0	73	20	40
2018	Client contact centre	60	34	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	52	40	0	8	0	0	0	92	8	12
2018	Communications or public affairs	77	15	2	2	3	0	0	92	6	42
2018	Administration and operations	73	14	9	2	1	0	0	88	3	75
2018	Human resources	66	34	0	0	0	0	0	100	0	29
2018	Financial management	56	37	8	0	0	0	0	92	0	26
2018	Information management	49	34	17	0	0	0	0	83	0	12
2018	Information technology	42	36	15	4	4	0	0	78	7	28
2018	Data sciences	46	43	5	0	5	0	0	89	5	19
2018	Project management	58	30	6	6	0	0	0	89	6	17
2018	Other services to the public	58	32	10	0	0	0	0	90	0	11
2018	None of the above	41	40	10	0	5	5	0	85	5	21
2017	Client contact centre	40	48	13	0	0	0	0	87	0	23
2017	Communications or public affairs	54	33	5	5	2	0	0	88	8	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	55	38	3	2	2	0	0	93	5	82
2017	Human resources	43	46	7	4	0	0	0	89	4	26
2017	Financial management	43	45	12	0	0	0	0	88	0	24
2017	Information management	53	26	18	0	3	0	0	79	3	27
2017	Information technology	52	43	5	0	0	0	0	95	0	41
2017	Data sciences	40	55	5	0	0	0	0	95	0	20
2017	Policy	40	30	20	10	0	0	0	70	10	10
2017	Project management	59	31	10	0	0	0	0	90	0	29
2017	None of the above	61	20	4	5	10	0	0	81	15	41
2014	Client contact centre	63	23	9	0	5	0	0	86	5	21
2014	Compliance, inspection and enforcement	37	56	7	0	0	0	0	93	0	14
2014	Communications or public affairs	43	43	7	4	2	0	0	86	7	42
2014	Science and technology	25	65	0	10	0	0	0	90	10	11
2014	Legal services	24	34	41	0	0	0	0	59	0	13
2014	Administration and operations	45	39	8	5	2	0	0	84	7	92
2014	Human resources	46	41	4	0	8	0	0	88	8	22
2014	Financial management	41	53	6	0	0	0	0	94	0	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	33	51	12	4	0	0	0	84	4	25
2014	Information technology	36	39	9	9	6	0	2	76	15	46
2014	Other services to the public	57	35	8	0	0	0	0	92	0	11
2014	None of the above	46	38	2	7	8	0	0	84	14	53

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	39	10	5	2	0	83	7	42
2020	Compliance, inspection and enforcement	66	11	7	10	6	0	77	16	28
2020	Communications or public affairs	67	24	5	2	2	0	90	5	59
2020	Legal services	92	8	0	0	0	0	100	0	13
2020	Administration and operations	57	34	3	3	2	1	92	5	122
2020	Human resources	40	45	11	2	0	2	86	2	48
2020	Financial management	59	24	5	9	3	0	83	12	33
2020	Procurement	51	49	0	0	0	0	100	0	16
2020	Information management	43	25	16	16	0	0	68	16	20
2020	Information technology	56	30	10	3	1	0	86	4	72
2020	Data sciences	51	35	10	3	0	0	87	3	20
2020	Policy	69	16	5	3	6	0	86	9	19
2020	Project management	60	12	20	7	0	0	72	7	15
2020	Other services to the public	36	53	6	0	6	0	89	6	19
2020	None of the above	46	33	9	3	6	3	81	10	35
2019	Client contact centre	61	27	5	8	0	0	87	8	41
2019	Compliance, inspection and enforcement	61	25	5	10	0	0	86	10	20
2019	Communications or public affairs	53	29	9	8	0	0	82	8	63
2019	Legal services	88	12	0	0	0	0	100	0	16
2019	Administration and operations	46	30	12	9	4	0	76	12	87
2019	Human resources	26	24	34	0	17	0	50	17	29
2019	Financial management	69	15	10	3	3	0	84	6	37
2019	Procurement	76	17	7	0	0	0	93	0	13
2019	Materiel management	33	14	13	13	26	0	48	39	10
2019	Information management	33	49	6	13	0	0	82	13	18
2019	Information technology	49	30	9	7	5	0	79	11	43
2019	Data sciences	42	44	15	0	0	0	85	0	22
2019	Policy	83	17	0	0	0	0	100	0	10
2019	Project management	45	27	18	10	0	0	72	10	19
2019	None of the above	56	11	13	8	12	0	67	21	40
2018	Client contact centre	54	33	13	0	0	0	87	0	15
2018	Compliance, inspection and enforcement	34	34	24	8	0	0	68	8	12
2018	Communications or public affairs	46	28	20	2	3	0	74	6	42
2018	Administration and operations	55	27	11	1	4	1	83	5	75
2018	Human resources	42	43	15	0	0	0	85	0	29
2018	Financial management	52	33	12	4	0	0	84	4	26
2018	Information management	33	41	26	0	0	0	74	0	12
2018	Information technology	31	29	26	11	4	0	60	14	28
2018	Data sciences	46	22	17	5	5	5	72	11	19
2018	Project management	53	18	18	6	6	0	71	11	17
2018	Other services to the public	49	41	0	0	10	0	90	10	11
2018	None of the above	27	42	17	15	0	0	68	15	20
2017	Client contact centre	26	49	25	0	0	0	75	0	23
2017	Communications or public affairs	45	26	20	8	2	0	71	10	39
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	47	35	11	5	2	0	82	7	82
2017	Human resources	37	44	11	8	0	0	81	8	25
2017	Financial management	40	40	8	8	4	0	80	12	24
2017	Information management	23	52	12	3	10	0	75	14	27
2017	Information technology	44	36	15	5	0	0	81	5	41
2017	Data sciences	20	65	15	0	0	0	85	0	20
2017	Policy	30	40	19	10	0	0	70	10	10
2017	Project management	55	31	7	3	3	0	86	7	29
2017	None of the above	39	36	7	5	11	2	77	16	41
2014	Client contact centre	34	43	23	0	0	0	77	0	21
2014	Compliance, inspection and enforcement	30	42	14	14	0	0	72	14	14
2014	Communications or public affairs	21	43	16	16	4	0	64	20	42
2014	Science and technology	17	54	19	10	0	0	71	10	11
2014	Legal services	12	48	0	32	8	0	60	40	13
2014	Administration and operations	29	37	22	6	4	1	67	11	92
2014	Human resources	34	30	8	16	8	4	67	25	22
2014	Financial management	42	31	9	17	0	0	73	17	31
2014	Procurement	70	20	10	0	0	0	90	0	10
2014	Information management	23	54	20	4	0	0	76	4	25
2014	Information technology	22	48	11	6	9	4	73	16	46
2014	Other services to the public	31	44	0	17	9	0	75	25	11
2014	None of the above	26	43	16	7	8	0	69	15	53

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	47	7	5	3	0	85	7	41
2020	Compliance, inspection and enforcement	67	18	3	6	6	0	85	12	29
2020	Communications or public affairs	64	26	7	0	2	0	90	2	60
2020	Legal services	91	9	0	0	0	0	100	0	12
2020	Administration and operations	55	31	9	3	2	1	86	4	120
2020	Human resources	44	45	9	0	2	0	89	2	48
2020	Financial management	63	21	8	6	3	0	84	9	34
2020	Procurement	59	41	0	0	0	0	100	0	16
2020	Information management	38	30	21	5	0	5	72	6	20
2020	Information technology	49	37	11	1	1	0	86	3	72
2020	Data sciences	36	51	13	0	0	0	87	0	20
2020	Policy	79	6	6	9	0	0	85	9	18
2020	Project management	60	7	33	0	0	0	67	0	15
2020	Other services to the public	47	36	11	0	6	0	83	6	19
2020	None of the above	46	36	9	3	6	0	82	9	35
2019	Client contact centre	58	29	5	8	0	0	87	8	41
2019	Compliance, inspection and enforcement	67	19	5	10	0	0	86	10	20
2019	Communications or public affairs	48	30	14	8	0	0	78	8	61
2019	Legal services	88	12	0	0	0	0	100	0	16
2019	Administration and operations	45	36	6	8	4	1	82	12	89
2019	Human resources	23	34	18	11	14	0	57	25	29
2019	Financial management	64	25	6	3	3	0	89	6	37
2019	Procurement	84	8	0	8	0	0	92	8	12
2019	Materiel management	33	27	0	13	26	0	61	39	10
2019	Information management	34	47	12	6	0	0	81	6	17
2019	Information technology	44	31	11	12	2	0	75	14	43
2019	Data sciences	42	44	10	5	0	0	85	5	22
2019	Policy	94	6	0	0	0	0	100	0	10
2019	Project management	34	45	12	10	0	0	79	10	19
2019	None of the above	50	23	6	8	12	0	73	21	40
2018	Client contact centre	47	40	7	6	0	0	87	6	15
2018	Compliance, inspection and enforcement	26	42	24	8	0	0	68	8	12
2018	Communications or public affairs	45	34	11	5	3	2	81	8	42
2018	Administration and operations	55	27	13	2	3	0	82	5	74
2018	Human resources	48	41	11	0	0	0	89	0	29
2018	Financial management	59	29	4	8	0	0	88	8	26
2018	Information management	33	33	26	8	0	0	66	8	12
2018	Information technology	35	32	22	7	4	0	67	11	28
2018	Data sciences	41	22	22	10	5	0	63	16	19
2018	Project management	41	42	6	11	0	0	83	11	17
2018	Other services to the public	39	51	0	0	10	0	90	10	11
2018	None of the above	31	45	15	9	0	0	76	9	21
2017	Client contact centre	21	66	13	0	0	0	87	0	23
2017	Communications or public affairs	43	37	2	13	5	0	80	18	38
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	44	43	5	5	3	0	87	9	82
2017	Human resources	39	46	10	4	0	0	85	4	26
2017	Financial management	48	36	8	4	4	0	84	8	24
2017	Information management	22	41	23	3	10	0	63	14	27
2017	Information technology	44	39	12	5	0	0	83	5	41
2017	Data sciences	20	70	10	0	0	0	90	0	20
2017	Policy	30	40	19	0	10	0	70	10	10
2017	Project management	59	27	4	7	3	0	86	10	29
2017	None of the above	44	28	10	5	13	0	73	17	41
2014	Client contact centre	39	38	19	4	0	0	77	4	21
2014	Compliance, inspection and enforcement	47	25	20	7	0	0	72	7	14
2014	Communications or public affairs	31	35	9	23	2	0	66	25	42
2014	Science and technology	8	73	10	10	0	0	81	10	11
2014	Legal services	12	48	7	32	0	0	60	32	13
2014	Administration and operations	27	43	17	6	5	1	71	12	92
2014	Human resources	34	29	0	25	8	4	66	34	22
2014	Financial management	52	29	3	16	0	0	81	16	31
2014	Procurement	70	30	0	0	0	0	100	0	10
2014	Information management	23	57	16	4	0	0	80	4	25
2014	Information technology	23	45	11	11	7	4	70	18	45
2014	Other services to the public	31	44	17	8	0	0	75	8	11
2014	None of the above	25	51	7	11	7	0	75	17	53

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	31	19	7	7	5	0	65	15	42
2020	Compliance, inspection and enforcement	56	14	10	11	9	0	0	70	20	29
2020	Communications or public affairs	61	25	10	2	2	0	0	86	4	60
2020	Legal services	76	24	0	0	0	0	0	100	0	13
2020	Administration and operations	48	23	17	7	2	2	2	73	9	122
2020	Human resources	28	42	20	2	2	6	0	75	4	49
2020	Financial management	43	19	12	11	5	9	0	69	18	34
2020	Procurement	47	26	20	0	0	6	0	78	0	16
2020	Information management	28	25	21	21	5	0	0	52	26	20
2020	Information technology	46	20	19	10	3	1	1	68	13	72
2020	Data sciences	41	35	20	0	3	0	0	76	3	20
2020	Policy	31	44	14	5	6	0	0	75	11	19
2020	Project management	45	15	27	13	0	0	0	60	13	15
2020	Other services to the public	19	32	16	22	6	0	6	54	29	19
2020	None of the above	39	19	26	12	3	0	0	58	16	35
2019	Client contact centre	42	25	17	10	5	2	0	68	15	41
2019	Compliance, inspection and enforcement	46	32	12	5	5	0	0	78	10	19
2019	Communications or public affairs	49	16	13	6	11	4	0	68	18	62
2019	Legal services	63	30	0	7	0	0	0	93	7	16
2019	Administration and operations	45	21	11	9	11	1	1	68	21	89
2019	Human resources	32	24	17	11	14	0	3	57	26	29
2019	Financial management	50	22	23	0	6	0	0	71	6	37
2019	Procurement	62	24	0	7	0	7	0	92	8	13
2019	Materiel management	27	9	25	0	39	0	0	36	39	10
2019	Information management	22	43	12	17	7	0	0	65	24	18
2019	Information technology	37	29	11	5	12	2	4	71	17	43
2019	Data sciences	33	44	15	9	0	0	0	76	9	22
2019	Policy	50	28	0	22	0	0	0	78	22	10
2019	Project management	30	42	11	13	0	4	0	75	13	19
2019	None of the above	39	12	5	13	16	10	6	60	34	40
2018	Client contact centre	26	47	14	7	6	0	0	73	13	15
2018	Compliance, inspection and enforcement	28	32	8	16	16	0	0	60	32	12
2018	Communications or public affairs	43	24	9	9	6	7	2	73	16	41
2018	Administration and operations	47	17	18	9	5	3	1	67	14	75
2018	Human resources	32	45	15	7	0	0	2	78	7	29
2018	Financial management	48	25	8	8	8	0	4	76	16	26
2018	Information management	42	16	17	25	0	0	0	58	25	12
2018	Information technology	32	25	25	10	7	0	0	57	18	28
2018	Data sciences	41	11	27	11	10	0	0	52	21	19
2018	Project management	47	30	6	6	11	0	0	76	17	17
2018	Other services to the public	29	36	15	10	10	0	0	65	20	11
2018	None of the above	25	14	27	15	14	0	5	41	31	21
2017	Client contact centre	27	21	30	8	0	13	0	56	9	23
2017	Communications or public affairs	40	26	12	10	10	2	0	67	21	39
2017	Legal services	54	7	15	0	7	16	0	74	9	13
2017	Administration and operations	43	26	14	7	3	4	2	74	11	82
2017	Human resources	20	35	19	19	4	4	0	57	23	26
2017	Financial management	30	21	20	12	8	9	0	56	22	24
2017	Information management	14	20	33	15	7	11	0	38	25	27
2017	Information technology	41	14	34	5	2	0	3	57	7	41
2017	Data sciences	25	35	20	21	0	0	0	59	21	20
2017	Policy	40	10	10	40	0	0	0	50	40	10
2017	Project management	42	23	21	3	7	4	0	68	10	29
2017	None of the above	40	18	16	15	9	2	0	59	24	41
2014	Client contact centre	28	38	24	0	5	0	5	70	5	21
2014	Compliance, inspection and enforcement	35	26	25	7	7	0	0	61	14	14
2014	Communications or public affairs	19	25	13	25	14	4	0	46	40	42
2014	Science and technology	17	27	37	10	10	0	0	44	19	11
2014	Legal services	6	34	20	26	14	0	0	40	40	13
2014	Administration and operations	31	23	22	9	10	2	3	57	20	92
2014	Human resources	42	13	9	16	8	13	0	62	27	22
2014	Financial management	38	25	9	16	13	0	0	62	28	31
2014	Procurement	80	10	0	10	0	0	0	90	10	10
2014	Information management	22	24	16	20	8	12	0	52	31	25
2014	Information technology	16	26	24	13	15	4	2	45	30	46
2014	Other services to the public	31	9	9	26	17	8	0	44	47	11
2014	None of the above	23	23	17	7	15	15	0	54	26	53

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	26	19	55	42
2020	Compliance, inspection and enforcement	28	32	40	29
2020	Communications or public affairs	14	53	34	61
2020	Legal services	8	69	24	13
2020	Administration and operations	23	43	34	124
2020	Human resources	23	38	38	49
2020	Financial management	34	46	20	34
2020	Procurement	6	43	51	16
2020	Information management	41	28	31	20
2020	Information technology	19	39	41	72
2020	Data sciences	29	46	25	20
2020	Policy	22	28	51	19
2020	Project management	49	33	18	15
2020	Other services to the public	42	27	32	19
2020	None of the above	11	37	52	35
2019	Client contact centre	32	24	44	41
2019	Compliance, inspection and enforcement	23	28	49	20
2019	Communications or public affairs	42	11	47	63
2019	Legal services	7	40	53	16
2019	Administration and operations	34	29	37	89
2019	Human resources	49	20	32	29
2019	Financial management	24	38	38	37
2019	Procurement	24	55	21	13
2019	Materiel management	55	23	22	10
2019	Information management	34	34	32	17
2019	Information technology	39	33	28	43
2019	Data sciences	24	40	37	22
2019	Policy	50	28	22	10
2019	Project management	30	19	50	19
2019	None of the above	29	21	50	40
2018	Client contact centre	39	26	35	15
2018	Compliance, inspection and enforcement	48	26	26	12
2018	Communications or public affairs	29	33	38	42
2018	Administration and operations	37	25	38	75
2018	Human resources	18	18	64	29
2018	Financial management	20	34	45	26
2018	Information management	9	16	75	12
2018	Information technology	24	31	45	29
2018	Data sciences	32	35	33	19
2018	Project management	36	35	30	17
2018	Other services to the public	33	19	48	11
2018	None of the above	31	26	44	21
2017	Client contact centre	26	39	34	23
2017	Communications or public affairs	33	30	37	39
2017	Legal services	15	54	31	13
2017	Administration and operations	27	38	36	82
2017	Human resources	22	33	45	27
2017	Financial management	33	34	33	24
2017	Information management	60	15	25	27
2017	Information technology	22	51	27	41
2017	Data sciences	30	35	36	20
2017	Policy	39	40	21	10
2017	Project management	17	45	37	29
2017	None of the above	26	34	39	41
2014	Client contact centre	29	33	38	21
2014	Compliance, inspection and enforcement	40	33	26	14
2014	Communications or public affairs	43	15	42	42
2014	Science and technology	10	35	56	11
2014	Legal services	61	24	14	13
2014	Administration and operations	44	28	27	92
2014	Human resources	28	19	54	22
2014	Financial management	29	47	24	32
2014	Procurement	0	60	40	10
2014	Information management	35	22	43	25
2014	Information technology	46	18	36	46
2014	Other services to the public	43	31	25	11
2014	None of the above	29	33	38	53

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	0	9	36	0	55	0	11
2020	Administration and operations	7	39	28	0	22	4	28
2020	Human resources	14	10	50	0	17	10	12
2020	Financial management	8	32	50	0	10	0	12
2020	Information technology	0	22	78	0	0	0	14
2019	Client contact centre	0	8	0	0	84	8	13
2019	Communications or public affairs	12	13	23	3	29	19	26
2019	Administration and operations	7	12	46	4	21	11	30
2019	Human resources	12	16	52	0	20	0	14
2019	Information technology	17	12	36	9	17	9	16
2019	None of the above	7	20	16	0	35	22	12
2018	Communications or public affairs	19	18	47	8	8	0	12
2018	Administration and operations	7	29	29	3	18	13	28
2017	Communications or public affairs	16	14	29	10	16	15	13
2017	Administration and operations	14	32	32	0	5	18	22
2017	Information management	7	11	41	6	28	6	16
2017	None of the above	9	12	34	8	30	8	11
2014	Communications or public affairs	14	0	75	5	9999	6	18
2014	Administration and operations	2	27	54	2	9999	14	41
2014	Information technology	14	23	49	9	9999	5	21
2014	None of the above	10	19	50	0	9999	21	14

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	13
2020	Administration and operations	4	96	124
2020	Financial management	21	79	34
2020	Procurement	0	100	16
2020	Information technology	7	93	72
2020	Data sciences	0	100	20
2020	Project management	0	100	15
2019	Communications or public affairs	8	92	63
2019	Legal services	0	100	16
2019	Administration and operations	17	83	89
2019	Human resources	21	79	29
2019	Procurement	0	100	13
2019	Data sciences	0	100	22
2019	Policy	0	100	10
2019	None of the above	15	85	40
2018	Client contact centre	0	100	15
2018	Administration and operations	14	86	74

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	56	44	15
2018	Administration and operations	51	49	10

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	52	48	15

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15
2018	Administration and operations	0	100	10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15
2018	Administration and operations	0	100	10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15
2018	Administration and operations	0	100	10

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15
2018	Administration and operations	0	100	10

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	42	58	15

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	31	69	15

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	35	65	15

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	55	45	15

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	37	63	15

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	35	65	15
2018	Administration and operations	51	49	10

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	15
2018	Administration and operations	0	100	10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	49	51	10

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	49	51	10

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	50	50	10

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	9	16	0	0	46	7	65	0	42
2020	Compliance, inspection and enforcement	29	13	7	3	7	29	13	73	16	29
2020	Communications or public affairs	20	13	13	0	2	39	13	68	5	61
2020	Legal services	24	0	8	0	0	47	21	75	0	13
2020	Administration and operations	21	14	18	5	2	33	7	58	11	124
2020	Human resources	12	29	11	2	4	28	14	71	11	49
2020	Financial management	32	12	15	3	12	20	7	60	20	34
2020	Procurement	17	12	12	0	0	32	26	71	0	16
2020	Information management	30	5	14	5	11	35	0	54	25	20
2020	Information technology	23	20	14	4	1	30	7	68	9	72
2020	Data sciences	34	0	20	0	0	31	15	63	0	20
2020	Policy	11	5	11	9	9	38	17	37	40	19
2020	Project management	26	12	20	6	0	29	7	60	9	15
2020	Other services to the public	30	0	21	5	6	38	0	49	18	19
2020	None of the above	28	15	15	3	3	27	9	67	10	35
2019	Client contact centre	25	16	13	3	0	24	20	73	5	40
2019	Compliance, inspection and enforcement	25	20	14	10	0	21	11	66	14	20
2019	Communications or public affairs	24	9	11	11	1	29	14	59	22	63
2019	Legal services	37	18	0	0	0	30	16	100	0	16
2019	Administration and operations	25	13	12	5	4	29	13	66	14	89
2019	Human resources	10	14	24	12	10	23	7	35	31	29
2019	Financial management	23	6	19	2	0	41	8	58	5	37
2019	Procurement	38	17	7	0	0	29	10	88	0	13
2019	Materiel management	34	9	13	13	13	18	0	52	32	10
2019	Information management	21	23	8	0	13	24	12	68	20	18
2019	Information technology	30	13	15	9	2	16	15	62	17	43
2019	Data sciences	10	14	23	0	0	42	12	51	0	22
2019	Policy	11	0	6	11	11	50	11	28	56	10
2019	Project management	18	17	28	6	0	19	11	50	9	19
2019	None of the above	13	7	4	12	9	34	21	45	46	40
2018	Client contact centre	14	40	13	7	0	20	7	73	9	15
2018	Compliance, inspection and enforcement	18	0	24	8	0	42	8	36	16	12
2018	Communications or public affairs	12	5	11	7	5	48	13	42	29	42
2018	Administration and operations	16	18	28	4	0	29	4	51	6	75
2018	Human resources	21	13	15	0	0	38	13	70	0	29
2018	Financial management	28	24	14	0	4	19	12	74	5	26
2018	Information management	0	8	25	0	8	51	8	20	20	12
2018	Information technology	21	18	22	11	4	18	6	51	19	28
2018	Data sciences	14	17	15	0	5	44	5	59	11	19
2018	Project management	23	17	6	12	0	36	6	69	21	17
2018	Other services to the public	19	19	8	10	0	44	0	67	18	11
2018	None of the above	6	21	23	7	0	40	3	46	13	21
2017	Client contact centre	9	4	21	0	4	39	22	34	11	23
2017	Communications or public affairs	10	18	23	15	0	21	13	43	23	39
2017	Legal services	7	15	22	0	0	46	9	50	0	13
2017	Administration and operations	19	20	22	10	4	21	5	52	19	81
2017	Human resources	15	22	7	11	0	34	10	67	20	27
2017	Financial management	18	17	8	8	4	28	17	64	22	24
2017	Information management	15	7	16	0	11	37	14	45	22	27
2017	Information technology	25	12	31	5	0	24	2	51	7	41
2017	Data sciences	16	15	20	0	0	45	5	61	0	20
2017	Policy	0	0	31	0	0	40	29	0	0	10
2017	Project management	29	17	0	0	0	41	14	100	0	29
2017	None of the above	8	8	6	12	8	45	15	39	47	41
2014	Client contact centre	9	10	28	0	10	19	24	34	17	21
2014	Compliance, inspection and enforcement	17	6	13	14	0	43	6	46	28	14
2014	Communications or public affairs	5	18	20	9	2	31	15	42	21	42
2014	Science and technology	16	29	19	0	10	17	10	61	13	11
2014	Legal services	0	8	14	14	20	38	6	14	61	13
2014	Administration and operations	15	14	30	7	5	21	6	41	18	92
2014	Human resources	9	13	4	8	16	50	0	44	48	22
2014	Financial management	16	16	15	11	3	30	9	51	23	31
2014	Procurement	20	30	0	0	0	10	40	100	0	10
2014	Information management	12	33	20	4	0	23	8	65	6	25
2014	Information technology	12	22	24	2	2	38	0	55	7	46
2014	Other services to the public	9	9	18	0	8	23	34	40	19	11
2014	None of the above	13	24	16	2	6	28	12	60	14	53

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	19	11	0	0	29	5	83	0	42
2020	Compliance, inspection and enforcement	57	22	10	3	3	6	0	83	6	29
2020	Communications or public affairs	37	31	9	4	2	15	2	82	7	61
2020	Legal services	76	16	0	0	0	8	0	100	0	13
2020	Administration and operations	30	32	16	3	2	17	1	75	6	124
2020	Human resources	19	41	11	6	0	18	6	78	7	49
2020	Financial management	32	24	23	3	3	12	3	66	6	34
2020	Procurement	49	6	24	0	0	20	0	69	0	16
2020	Information management	28	27	19	0	11	16	0	65	13	20
2020	Information technology	40	34	10	4	0	10	1	84	5	72
2020	Data sciences	49	41	5	0	0	5	0	95	0	20
2020	Policy	17	16	11	11	12	27	6	49	35	19
2020	Project management	33	12	25	7	0	22	0	58	9	15
2020	Other services to the public	36	14	22	5	6	17	0	60	13	19
2020	None of the above	36	23	23	6	3	9	0	65	10	35
2019	Client contact centre	44	22	17	3	0	12	3	77	3	41
2019	Compliance, inspection and enforcement	42	33	5	0	0	14	6	94	0	20
2019	Communications or public affairs	33	29	17	7	1	10	2	71	10	63
2019	Legal services	69	19	6	0	0	6	0	94	0	16
2019	Administration and operations	38	25	18	5	1	13	0	73	7	89
2019	Human resources	16	31	21	7	10	15	0	56	20	29
2019	Financial management	41	25	17	0	0	14	3	80	0	36
2019	Procurement	62	31	0	0	0	7	0	100	0	13
2019	Materiel management	43	9	26	0	13	9	0	57	14	10
2019	Information management	33	39	9	13	0	6	0	76	14	18
2019	Information technology	50	22	12	9	0	7	0	77	10	42
2019	Data sciences	42	16	27	5	0	10	0	65	5	22
2019	Policy	22	34	11	0	22	11	0	63	25	10
2019	Project management	28	41	14	0	7	10	0	77	8	18
2019	None of the above	28	28	5	12	9	17	2	68	26	40
2018	Client contact centre	34	53	14	0	0	0	0	86	0	15
2018	Compliance, inspection and enforcement	18	26	32	0	0	16	8	58	0	12
2018	Communications or public affairs	30	16	17	10	2	25	0	61	16	42
2018	Administration and operations	36	32	15	6	1	9	1	76	8	75
2018	Human resources	42	21	14	0	0	23	0	82	0	29
2018	Financial management	23	54	8	4	0	11	0	87	4	26
2018	Information management	8	51	17	0	8	16	0	70	10	12
2018	Information technology	36	21	26	7	4	4	3	61	12	28
2018	Data sciences	24	16	32	6	5	16	0	49	13	19
2018	Project management	23	47	12	6	0	12	0	79	7	17
2018	Other services to the public	38	43	0	10	0	9	0	89	11	11
2018	None of the above	20	38	18	10	0	15	0	67	12	21
2017	Client contact centre	22	26	30	0	4	13	4	59	5	23
2017	Communications or public affairs	23	39	13	7	2	13	2	73	11	39
2017	Legal services	22	22	7	0	0	39	9	86	0	13
2017	Administration and operations	29	29	19	8	3	11	0	66	13	82
2017	Human resources	27	33	7	14	0	15	4	74	18	27
2017	Financial management	26	50	12	4	4	0	4	79	8	24
2017	Information management	22	29	24	3	7	11	4	60	12	27
2017	Information technology	23	41	19	3	2	10	2	72	6	41
2017	Data sciences	16	39	30	0	0	15	0	64	0	20
2017	Policy	0	30	10	30	10	10	10	37	50	10
2017	Project management	28	30	4	10	0	24	3	82	13	29
2017	None of the above	14	16	13	12	10	30	5	47	33	40
2014	Client contact centre	14	20	23	4	10	15	14	48	20	21
2014	Compliance, inspection and enforcement	37	31	19	0	7	7	0	72	8	14
2014	Communications or public affairs	7	28	31	11	5	16	2	42	19	42
2014	Science and technology	25	19	10	10	10	27	0	61	26	11
2014	Legal services	18	16	20	6	20	20	0	42	33	13
2014	Administration and operations	27	28	24	5	4	11	1	62	11	92
2014	Human resources	14	17	21	8	8	33	0	46	24	22
2014	Financial management	26	38	22	0	5	9	0	71	5	31
2014	Procurement	40	50	0	0	0	10	0	100	0	10
2014	Information management	23	57	16	0	0	4	0	83	0	25
2014	Information technology	25	37	11	2	2	23	0	81	6	46
2014	Other services to the public	26	31	26	0	8	9	0	63	9	11
2014	None of the above	24	34	14	2	6	18	2	72	10	53

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	13
2020	Procurement	0	100	16
2019	Legal services	0	100	16
2019	Administration and operations	8	92	88
2019	Human resources	19	81	29
2019	Financial management	0	100	37
2019	Procurement	0	100	13
2019	Data sciences	0	100	22
2019	Policy	0	100	10
2019	None of the above	13	87	40
2018	Client contact centre	0	100	15
2018	Human resources	0	100	29
2018	Data sciences	0	100	19

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	10	9	5	0	48	2	72	10	42
2020	Compliance, inspection and enforcement	29	10	4	3	3	36	17	81	12	29
2020	Communications or public affairs	21	14	9	0	0	45	11	80	0	61
2020	Legal services	31	8	8	0	0	31	21	83	0	13
2020	Administration and operations	19	15	18	4	0	36	7	60	7	124
2020	Human resources	14	29	8	4	2	32	10	75	11	49
2020	Financial management	34	10	18	3	3	20	13	66	8	34
2020	Procurement	23	6	18	0	0	34	18	61	0	16
2020	Information management	30	5	19	0	11	35	0	54	16	20
2020	Information technology	23	22	24	1	0	22	7	64	2	72
2020	Data sciences	34	10	15	0	0	31	10	74	0	20
2020	Policy	12	15	15	6	0	46	6	56	12	18
2020	Project management	26	19	25	0	0	29	0	64	0	15
2020	Other services to the public	25	6	17	0	6	43	4	58	11	19
2020	None of the above	28	15	21	3	3	24	6	61	9	35
2019	Client contact centre	22	13	20	4	0	24	17	59	7	41
2019	Compliance, inspection and enforcement	14	5	19	0	5	34	24	43	11	20
2019	Communications or public affairs	26	4	17	3	2	33	14	58	9	63
2019	Legal services	35	18	7	0	0	18	22	88	0	16
2019	Administration and operations	22	13	14	5	4	28	14	61	14	89
2019	Human resources	14	10	30	8	8	23	7	35	22	29
2019	Financial management	32	12	19	0	0	26	11	69	0	37
2019	Procurement	38	17	7	0	0	29	10	88	0	13
2019	Materiel management	34	22	26	0	0	18	0	68	0	10
2019	Information management	26	12	13	0	7	31	12	66	11	18
2019	Information technology	26	14	18	2	0	20	20	66	4	43
2019	Data sciences	9	5	23	0	0	46	17	38	0	22
2019	Policy	11	0	28	0	0	50	11	28	0	10
2019	Project management	18	24	28	0	0	25	5	59	0	19
2019	None of the above	11	3	10	5	8	40	23	38	36	40
2018	Client contact centre	15	14	21	0	0	35	15	58	0	14
2018	Compliance, inspection and enforcement	10	24	8	0	0	50	8	81	0	12
2018	Communications or public affairs	17	7	9	5	0	52	11	64	12	42
2018	Administration and operations	19	15	27	3	0	30	5	54	4	74
2018	Human resources	10	24	14	0	0	47	4	71	0	29
2018	Financial management	19	27	14	0	0	19	21	77	0	26
2018	Information management	8	8	16	0	0	59	8	50	0	12
2018	Information technology	24	18	21	7	4	21	6	57	14	29
2018	Data sciences	24	16	15	0	5	33	5	66	9	19
2018	Project management	17	22	12	6	0	31	12	69	10	17
2018	Other services to the public	19	19	8	0	10	44	0	67	18	11
2018	None of the above	0	26	21	5	0	38	9	50	9	21
2017	Client contact centre	9	4	22	0	0	48	17	37	0	23
2017	Communications or public affairs	5	7	12	5	0	55	15	42	18	39
2017	Legal services	17	7	15	0	0	46	15	62	0	13
2017	Administration and operations	16	23	21	8	5	21	5	54	18	81
2017	Human resources	24	25	4	0	0	41	7	93	0	27
2017	Financial management	14	26	8	4	0	28	20	77	8	24
2017	Information management	15	11	22	0	7	38	7	47	13	27
2017	Information technology	27	12	29	3	0	24	5	55	4	41
2017	Data sciences	10	20	20	0	0	45	5	61	0	20
2017	Policy	0	10	21	0	0	60	10	32	0	10
2017	Project management	22	10	4	0	3	41	20	82	8	29
2017	None of the above	17	5	12	5	4	40	17	49	22	41
2014	Client contact centre	9	5	24	10	0	24	28	30	20	21
2014	Compliance, inspection and enforcement	13	0	20	0	7	49	11	32	18	14
2014	Communications or public affairs	5	11	18	0	2	53	11	44	7	42
2014	Science and technology	16	38	0	0	10	36	0	85	15	11
2014	Legal services	0	28	20	0	0	38	14	58	0	13
2014	Administration and operations	15	10	30	5	1	32	7	41	10	92
2014	Human resources	13	9	8	4	4	62	0	58	21	22
2014	Financial management	12	25	12	0	3	39	8	71	6	31
2014	Procurement	50	10	0	0	0	20	20	100	0	10
2014	Information management	30	12	16	8	0	31	4	63	13	25
2014	Information technology	8	32	24	0	2	34	0	61	3	46
2014	Other services to the public	0	9	9	0	9	57	17	34	32	11
2014	None of the above	14	16	18	5	5	36	7	51	17	53

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	25	9	2	0	24	2	85	3	42
2020	Compliance, inspection and enforcement	53	32	3	0	3	9	0	94	3	29
2020	Communications or public affairs	36	32	15	4	2	9	2	76	7	61
2020	Legal services	84	8	0	0	0	8	0	100	0	13
2020	Administration and operations	31	30	17	3	0	18	1	75	4	124
2020	Human resources	21	45	4	6	0	21	2	86	8	49
2020	Financial management	37	18	21	3	0	15	7	70	3	34
2020	Procurement	49	6	18	0	0	26	0	75	0	16
2020	Information management	28	16	30	5	5	16	0	52	13	20
2020	Information technology	42	28	16	1	0	11	1	80	2	72
2020	Data sciences	44	36	15	0	0	5	0	84	0	20
2020	Policy	17	31	11	9	0	28	6	71	13	19
2020	Project management	26	19	25	7	0	22	0	58	9	15
2020	Other services to the public	31	21	21	0	6	22	0	66	7	19
2020	None of the above	36	23	21	3	6	11	0	66	10	35
2019	Client contact centre	47	10	23	3	0	13	5	69	3	40
2019	Compliance, inspection and enforcement	42	21	14	3	0	15	6	79	4	20
2019	Communications or public affairs	38	25	16	6	0	12	4	74	7	63
2019	Legal services	75	12	7	0	0	6	0	93	0	16
2019	Administration and operations	40	28	10	7	1	13	1	78	10	89
2019	Human resources	23	25	23	11	4	15	0	56	17	29
2019	Financial management	43	21	17	0	0	19	0	79	0	37
2019	Procurement	62	24	7	0	0	7	0	92	0	13
2019	Materiel management	43	22	26	0	0	9	0	71	0	10
2019	Information management	39	40	9	0	7	6	0	83	7	18
2019	Information technology	42	33	12	0	0	11	2	87	0	43
2019	Data sciences	46	12	37	0	0	5	0	61	0	22
2019	Policy	28	50	11	0	0	11	0	88	0	10
2019	Project management	27	54	13	0	0	5	0	86	0	19
2019	None of the above	38	18	10	2	11	15	5	71	16	39
2018	Client contact centre	36	36	15	0	0	14	0	83	0	14
2018	Compliance, inspection and enforcement	28	24	16	0	0	32	0	76	0	12
2018	Communications or public affairs	34	30	7	9	3	17	0	77	15	42
2018	Administration and operations	32	34	16	3	0	13	3	77	3	75
2018	Human resources	32	28	14	0	0	26	0	81	0	29
2018	Financial management	41	30	12	0	0	12	5	86	0	25
2018	Information management	16	43	17	8	0	16	0	70	10	12
2018	Information technology	31	35	18	7	4	3	2	70	11	29
2018	Data sciences	30	22	21	0	5	22	0	66	7	19
2018	Project management	29	35	12	11	0	6	6	73	13	17
2018	Other services to the public	38	33	10	0	10	9	0	78	11	11
2018	None of the above	19	42	16	10	0	13	0	70	12	21
2017	Client contact centre	17	40	17	0	0	22	4	77	0	23
2017	Communications or public affairs	28	28	10	2	0	29	2	81	3	39
2017	Legal services	40	30	15	0	0	15	0	83	0	13
2017	Administration and operations	29	33	12	7	6	13	0	71	15	82
2017	Human resources	23	40	4	3	0	26	4	90	5	27
2017	Financial management	31	37	8	4	0	16	4	85	5	24
2017	Information management	30	26	21	0	7	15	0	67	8	26
2017	Information technology	32	32	22	0	0	12	2	74	0	41
2017	Data sciences	21	39	15	0	0	21	5	80	0	20
2017	Policy	0	30	10	30	10	10	10	37	50	10
2017	Project management	38	28	4	3	3	24	0	87	8	29
2017	None of the above	20	21	14	8	4	21	12	61	18	40
2014	Client contact centre	24	24	14	9	0	10	19	67	13	21
2014	Compliance, inspection and enforcement	37	17	20	0	7	19	0	66	9	14
2014	Communications or public affairs	2	35	29	2	5	25	2	51	10	42
2014	Science and technology	16	38	0	0	10	36	0	85	15	11
2014	Legal services	20	35	22	0	0	15	8	71	0	12
2014	Administration and operations	23	34	24	1	1	14	3	68	3	92
2014	Human resources	17	13	8	4	4	53	0	66	17	22
2014	Financial management	36	28	16	0	0	20	0	80	0	31
2014	Procurement	60	10	10	0	0	20	0	88	0	10
2014	Information management	37	31	24	4	0	4	0	71	4	25
2014	Information technology	19	43	11	4	4	19	0	76	10	46
2014	Other services to the public	9	49	26	0	9	8	0	62	9	11
2014	None of the above	28	25	13	5	6	21	2	68	15	53

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	15	15	7	7	5	69	16	41
2020	Compliance, inspection and enforcement	26	32	19	13	11	0	58	23	29
2020	Communications or public affairs	52	29	6	5	4	4	84	10	61
2020	Legal services	61	16	0	16	0	8	83	17	13
2020	Administration and operations	42	26	16	10	5	2	69	15	124
2020	Human resources	34	21	25	6	12	2	56	19	49
2020	Financial management	58	11	21	0	7	3	72	7	34
2020	Procurement	51	17	14	0	18	0	68	18	16
2020	Information management	42	48	5	5	0	0	90	5	20
2020	Information technology	42	29	15	10	4	0	71	14	72
2020	Data sciences	48	16	10	5	21	0	63	26	19
2020	Policy	33	34	28	0	6	0	67	6	19
2020	Project management	51	29	14	6	0	0	80	6	15
2020	Other services to the public	53	26	15	6	0	0	79	6	19
2020	None of the above	50	20	9	3	16	3	72	19	35

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	29	15	5	7	2	0	72	13	41
2020	Compliance, inspection and enforcement	36	26	24	7	7	0	0	62	14	29
2020	Communications or public affairs	45	26	12	7	10	0	0	71	16	60
2020	Legal services	16	24	21	16	16	0	8	43	34	13
2020	Administration and operations	46	23	23	6	2	0	0	69	8	124
2020	Human resources	57	22	11	0	11	0	0	78	11	49
2020	Financial management	47	26	12	9	3	0	3	75	12	34
2020	Procurement	45	17	26	0	12	0	0	62	12	16
2020	Information management	36	36	12	5	11	0	0	72	16	20
2020	Information technology	40	29	20	10	1	0	0	69	12	71
2020	Data sciences	36	15	34	15	0	0	0	51	15	20
2020	Policy	27	17	20	9	28	0	0	44	36	19
2020	Project management	38	44	12	0	6	0	0	82	6	15
2020	Other services to the public	42	41	5	6	6	0	0	83	11	19
2020	None of the above	44	25	18	6	6	0	0	69	12	35
2019	Client contact centre	60	22	12	3	0	0	3	85	3	41
2019	Compliance, inspection and enforcement	24	23	20	16	17	0	0	47	33	20
2019	Communications or public affairs	43	27	19	5	5	0	1	71	11	63
2019	Legal services	19	24	30	22	6	0	0	42	28	16
2019	Administration and operations	44	17	16	13	9	1	0	62	22	88
2019	Human resources	51	17	14	8	11	0	0	67	19	29
2019	Financial management	39	29	6	13	11	2	0	69	24	37
2019	Procurement	62	7	24	0	0	0	7	74	0	13
2019	Materiel management	39	35	13	13	0	0	0	74	13	10
2019	Information management	54	29	6	5	7	0	0	83	12	18
2019	Information technology	50	17	20	8	5	0	0	67	13	42
2019	Data sciences	24	54	14	5	5	0	0	77	9	22
2019	Policy	44	11	23	22	0	0	0	54	22	10
2019	Project management	15	41	33	0	10	0	0	56	10	19
2019	None of the above	38	29	27	0	6	0	0	67	6	40
2018	Client contact centre	47	39	14	0	0	0	0	86	0	15
2018	Compliance, inspection and enforcement	42	8	26	16	0	0	8	55	18	12
2018	Communications or public affairs	40	33	6	9	12	0	0	73	21	42
2018	Administration and operations	36	24	24	7	9	0	0	60	17	75
2018	Human resources	46	21	8	8	14	0	3	68	24	29
2018	Financial management	32	36	12	8	11	0	0	68	20	26
2018	Information management	34	25	33	0	8	0	0	59	8	12
2018	Information technology	31	48	11	7	4	0	0	79	11	29
2018	Data sciences	21	35	22	11	11	0	0	56	22	19
2018	Project management	41	35	12	6	6	0	0	75	13	17
2018	Other services to the public	48	33	19	0	0	0	0	81	0	11
2018	None of the above	36	24	19	6	10	0	5	63	17	20
2017	Client contact centre	30	31	18	4	17	0	0	61	22	23
2017	Communications or public affairs	33	30	19	6	8	0	5	66	14	39
2017	Legal services	30	22	8	16	17	0	7	56	36	13
2017	Administration and operations	16	31	23	19	11	0	0	47	30	81
2017	Human resources	16	21	22	22	18	0	0	37	41	27
2017	Financial management	42	16	21	9	12	0	0	58	21	24
2017	Information management	46	22	7	8	13	3	0	71	22	27
2017	Information technology	34	27	17	9	10	2	0	63	20	41
2017	Data sciences	5	34	15	20	26	0	0	39	45	20
2017	Policy	20	21	10	19	20	0	10	46	44	10
2017	Project management	17	21	28	31	4	0	0	37	34	29
2017	None of the above	39	33	11	5	10	0	2	74	15	41

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	20	27	10	0	0	3	62	10	41
2020	Compliance, inspection and enforcement	26	29	13	16	17	0	0	55	32	29
2020	Communications or public affairs	13	28	33	19	7	0	0	41	26	61
2020	Legal services	16	37	39	8	0	0	0	53	8	13
2020	Administration and operations	27	25	22	15	10	0	0	52	25	124
2020	Human resources	24	14	17	20	22	2	0	40	43	49
2020	Financial management	20	28	15	23	11	4	0	50	35	33
2020	Procurement	12	26	30	25	6	0	0	38	31	16
2020	Information management	16	26	28	5	24	0	0	42	30	20
2020	Information technology	20	29	28	17	6	0	0	49	23	72
2020	Data sciences	31	35	20	5	8	0	0	67	13	20
2020	Policy	27	33	11	16	12	0	0	61	29	19
2020	Project management	26	14	27	18	14	0	0	41	32	15
2020	Other services to the public	25	27	11	27	6	4	0	54	34	19
2020	None of the above	28	35	22	3	11	0	0	63	15	34
2019	Client contact centre	42	22	23	7	3	2	0	66	10	40
2019	Compliance, inspection and enforcement	22	40	25	8	6	0	0	62	14	20
2019	Communications or public affairs	21	22	25	26	6	0	0	43	32	63
2019	Legal services	13	34	35	18	0	0	0	47	18	16
2019	Administration and operations	36	24	26	9	4	0	0	60	13	87
2019	Human resources	22	7	31	12	25	3	0	30	38	29
2019	Financial management	37	26	21	6	8	0	2	65	14	37
2019	Procurement	41	24	21	14	0	0	0	64	14	13
2019	Materiel management	18	0	42	5	35	0	0	18	40	10
2019	Information management	12	44	11	28	0	5	0	59	29	18
2019	Information technology	28	29	25	12	5	2	0	58	17	42
2019	Data sciences	46	14	25	10	5	0	0	60	15	22
2019	Policy	22	39	28	11	0	0	0	61	11	10
2019	Project management	20	29	21	5	25	0	0	49	30	19
2019	None of the above	31	31	19	10	10	0	0	61	20	40
2018	Client contact centre	26	26	27	14	7	0	0	53	20	15
2018	Compliance, inspection and enforcement	16	26	40	18	0	0	0	42	18	12
2018	Communications or public affairs	15	23	45	11	7	0	0	38	17	42
2018	Administration and operations	29	38	20	8	5	0	0	66	14	73
2018	Human resources	28	28	34	7	4	0	0	56	10	29
2018	Financial management	20	34	27	12	8	0	0	53	19	26
2018	Information management	24	50	17	9	0	0	0	74	9	12
2018	Information technology	34	13	28	11	14	0	0	47	25	29
2018	Data sciences	26	27	19	22	5	0	0	54	27	19
2018	Project management	23	12	53	6	6	0	0	35	12	17
2018	Other services to the public	45	18	28	9	0	0	0	63	9	11
2018	None of the above	21	26	16	25	7	0	5	49	34	21
2017	Client contact centre	45	25	4	13	13	0	0	70	26	23
2017	Communications or public affairs	12	40	22	15	8	0	2	53	24	39
2017	Legal services	24	15	30	32	0	0	0	38	32	13
2017	Administration and operations	23	35	27	7	7	0	0	58	14	82
2017	Human resources	28	18	25	14	15	0	0	46	29	27
2017	Financial management	4	22	38	24	12	0	0	26	36	24
2017	Information management	37	41	15	7	0	0	0	78	7	27
2017	Information technology	19	23	21	22	15	0	0	42	37	41
2017	Data sciences	20	40	21	15	5	0	0	59	20	20
2017	Policy	10	10	50	30	0	0	0	19	30	10
2017	Project management	14	35	29	15	7	0	0	49	22	28
2017	None of the above	39	22	26	2	2	2	7	67	5	41

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	25	17	3	3	0	3	77	5	41
2020	Compliance, inspection and enforcement	44	26	17	6	6	0	0	71	12	29
2020	Communications or public affairs	22	38	24	11	4	0	0	60	15	61
2020	Legal services	29	55	16	0	0	0	0	84	0	13
2020	Administration and operations	36	29	17	8	7	2	2	67	15	123
2020	Human resources	27	25	13	26	8	2	0	53	34	49
2020	Financial management	32	23	15	8	13	6	3	60	23	34
2020	Procurement	26	12	31	24	6	0	0	38	30	16
2020	Information management	33	32	13	17	6	0	0	65	22	19
2020	Information technology	29	33	19	15	4	0	0	62	19	70
2020	Data sciences	36	26	26	8	5	0	0	61	13	20
2020	Policy	49	22	6	9	14	0	0	71	23	19
2020	Project management	33	22	23	15	7	0	0	55	22	15
2020	Other services to the public	36	33	11	10	6	4	0	72	16	19
2020	None of the above	36	28	21	3	12	0	0	64	15	35
2019	Client contact centre	50	30	16	0	5	0	0	80	5	40
2019	Compliance, inspection and enforcement	30	44	11	10	0	6	0	78	10	20
2019	Communications or public affairs	29	26	26	14	5	0	0	55	19	63
2019	Legal services	31	38	19	13	0	0	0	69	13	15
2019	Administration and operations	44	25	23	5	2	1	0	70	7	88
2019	Human resources	27	21	24	11	15	0	3	49	26	29
2019	Financial management	50	31	9	8	2	0	0	80	10	37
2019	Procurement	48	14	31	7	0	0	0	62	7	13
2019	Materiel management	9	22	24	18	26	0	0	31	45	10
2019	Information management	19	49	15	12	0	5	0	71	13	18
2019	Information technology	35	22	16	21	6	0	0	57	27	42
2019	Data sciences	51	32	13	5	0	0	0	83	5	22
2019	Policy	44	18	28	11	0	0	0	61	11	10
2019	Project management	15	39	29	6	11	0	0	54	17	19
2019	None of the above	40	28	13	6	10	2	0	70	17	40
2018	Client contact centre	26	34	26	14	0	0	0	60	14	15
2018	Compliance, inspection and enforcement	26	8	42	16	8	0	0	34	24	12
2018	Communications or public affairs	28	37	27	6	2	0	0	65	8	42
2018	Administration and operations	34	35	24	4	2	0	1	70	6	75
2018	Human resources	36	25	27	8	3	0	0	62	11	28
2018	Financial management	36	33	16	8	8	0	0	69	16	26
2018	Information management	18	54	28	0	0	0	0	72	0	11
2018	Information technology	30	17	21	14	18	0	0	47	32	29
2018	Data sciences	37	27	19	11	5	0	0	65	17	19
2018	Project management	23	42	35	0	0	0	0	65	0	17
2018	Other services to the public	63	18	10	9	0	0	0	81	9	11
2018	None of the above	31	28	15	13	9	0	5	61	23	21
2017	Client contact centre	43	31	4	13	4	4	0	78	18	23
2017	Communications or public affairs	28	45	13	7	5	0	2	75	12	39
2017	Legal services	7	53	15	24	0	0	0	61	24	13
2017	Administration and operations	29	33	27	7	4	0	1	62	11	82
2017	Human resources	27	29	14	15	15	0	0	56	29	27
2017	Financial management	18	24	30	8	20	0	0	42	28	24
2017	Information management	52	27	7	7	7	0	0	79	14	27
2017	Information technology	24	32	15	15	15	0	0	56	29	41
2017	Data sciences	39	20	25	11	5	0	0	59	16	20
2017	Policy	0	19	51	10	19	0	0	19	30	10
2017	Project management	7	35	40	11	3	3	0	44	15	28
2017	None of the above	42	24	20	0	2	2	9	75	3	41

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	24	17	5	0	3	5	76	5	41
2020	Compliance, inspection and enforcement	43	28	4	16	10	0	0	71	25	29
2020	Communications or public affairs	15	26	30	23	6	0	0	41	29	61
2020	Legal services	45	31	24	0	0	0	0	76	0	13
2020	Administration and operations	33	28	20	13	6	0	0	61	19	123
2020	Human resources	27	21	12	18	20	2	0	49	39	49
2020	Financial management	22	21	24	14	8	7	3	49	24	34
2020	Procurement	38	26	12	23	0	0	0	65	23	16
2020	Information management	35	21	18	10	16	0	0	56	26	20
2020	Information technology	27	27	32	11	1	0	1	55	13	71
2020	Data sciences	41	5	25	23	0	0	5	49	25	20
2020	Policy	49	22	16	3	3	0	6	75	7	19
2020	Project management	22	26	44	0	7	0	0	49	7	15
2020	Other services to the public	47	26	5	0	16	6	0	78	17	19
2020	None of the above	41	30	14	9	6	0	0	71	15	35
2019	Client contact centre	46	17	25	3	5	5	0	66	8	40
2019	Compliance, inspection and enforcement	25	27	38	10	0	0	0	52	10	20
2019	Communications or public affairs	28	22	25	13	11	0	0	50	25	63
2019	Legal services	47	24	12	18	0	0	0	70	18	16
2019	Administration and operations	45	26	16	8	4	0	0	71	13	88
2019	Human resources	20	23	11	14	30	0	3	44	45	29
2019	Financial management	33	31	19	10	6	0	2	65	15	37
2019	Procurement	55	14	24	7	0	0	0	69	7	13
2019	Materiel management	40	13	7	0	40	0	0	53	40	10
2019	Information management	21	34	16	13	12	5	0	58	25	18
2019	Information technology	29	31	21	14	5	0	0	60	19	42
2019	Data sciences	28	37	5	26	5	0	0	65	31	22
2019	Policy	55	0	17	17	11	0	0	55	28	10
2019	Project management	15	29	29	15	12	0	0	44	27	19
2019	None of the above	40	21	17	14	4	5	0	64	19	39
2018	Client contact centre	29	20	15	21	15	0	0	49	36	14
2018	Compliance, inspection and enforcement	8	8	50	34	0	0	0	16	34	12
2018	Communications or public affairs	32	18	33	14	4	0	0	49	17	42
2018	Administration and operations	42	30	11	12	3	1	0	73	16	74
2018	Human resources	28	36	26	7	4	0	0	64	10	29
2018	Financial management	39	26	26	0	8	0	0	66	8	26
2018	Information management	18	27	18	18	18	0	0	45	37	11
2018	Information technology	34	10	28	18	11	0	0	43	28	29
2018	Data sciences	21	38	19	5	16	0	0	59	22	19
2018	Project management	18	35	22	25	0	0	0	53	25	17
2018	Other services to the public	52	0	19	10	9	0	10	58	22	11
2018	None of the above	22	27	19	18	9	0	5	51	28	21
2017	Client contact centre	44	25	9	9	13	0	0	69	22	23
2017	Communications or public affairs	21	33	18	18	7	0	2	55	26	39
2017	Legal services	24	45	32	0	0	0	0	68	0	13
2017	Administration and operations	27	34	14	19	6	0	0	61	25	82
2017	Human resources	17	11	34	22	13	0	4	29	36	26
2017	Financial management	12	31	21	16	16	4	0	45	33	24
2017	Information management	42	21	19	11	4	4	0	65	15	27
2017	Information technology	17	35	24	7	17	0	0	51	24	41
2017	Data sciences	20	30	21	15	15	0	0	50	29	20
2017	Policy	20	10	39	20	10	0	0	31	30	10
2017	Project management	17	28	18	22	11	3	0	47	34	28
2017	None of the above	33	25	18	5	8	2	9	65	14	41

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	18	8	0	3	3	8	89	3	40
2020	Compliance, inspection and enforcement	57	11	17	5	10	0	0	68	15	29
2020	Communications or public affairs	37	30	24	6	1	0	2	68	7	61
2020	Legal services	45	31	16	8	0	0	0	76	8	13
2020	Administration and operations	51	21	19	7	2	0	0	71	9	123
2020	Human resources	39	28	10	15	6	2	0	69	21	49
2020	Financial management	37	17	22	8	5	4	7	60	15	33
2020	Procurement	52	22	13	9	5	0	0	73	14	15
2020	Information management	35	40	5	5	14	0	0	75	19	20
2020	Information technology	44	29	16	7	4	0	0	73	11	70
2020	Data sciences	54	30	11	5	0	0	0	84	5	19
2020	Policy	66	11	11	0	12	0	0	77	12	19
2020	Project management	40	54	6	0	0	0	0	94	0	13
2020	Other services to the public	62	16	5	11	6	0	0	78	17	19
2020	None of the above	51	28	9	0	11	0	0	80	11	35
2019	Client contact centre	53	15	20	3	5	0	5	72	8	41
2019	Compliance, inspection and enforcement	43	27	6	9	0	0	15	83	10	20
2019	Communications or public affairs	43	26	23	5	3	0	0	69	8	62
2019	Legal services	23	41	24	6	0	0	6	69	6	16
2019	Administration and operations	58	19	12	2	5	1	2	80	7	88
2019	Human resources	34	24	24	4	8	4	3	62	13	29
2019	Financial management	58	17	9	7	0	3	6	83	8	37
2019	Procurement	76	17	7	0	0	0	0	93	0	13
2019	Materiel management	27	0	7	31	35	0	0	27	67	10
2019	Information management	42	34	12	7	0	0	5	80	7	18
2019	Information technology	46	31	17	7	0	0	0	76	7	42
2019	Data sciences	55	22	24	0	0	0	0	76	0	22
2019	Policy	66	23	0	0	11	0	0	89	11	10
2019	Project management	42	28	12	0	13	0	5	73	14	19
2019	None of the above	50	14	13	6	14	2	0	66	20	39
2018	Client contact centre	39	34	20	0	7	0	0	73	7	15
2018	Compliance, inspection and enforcement	42	16	18	0	0	0	24	77	0	12
2018	Communications or public affairs	46	29	19	6	0	0	0	75	6	42
2018	Administration and operations	58	21	13	1	4	0	3	82	5	74
2018	Human resources	32	38	18	0	0	0	12	80	0	29
2018	Financial management	65	16	15	4	0	0	0	81	4	26
2018	Information management	66	34	0	0	0	0	0	100	0	12
2018	Information technology	43	14	18	7	18	0	0	58	25	29
2018	Data sciences	59	19	11	11	0	0	0	78	11	19
2018	Project management	48	29	23	0	0	0	0	77	0	17
2018	Other services to the public	43	29	28	0	0	0	0	72	0	11
2018	None of the above	50	11	21	0	14	0	5	63	15	21
2017	Client contact centre	57	17	9	4	9	0	4	77	14	23
2017	Communications or public affairs	49	33	13	2	0	0	2	84	2	39
2017	Legal services	30	39	24	7	0	0	0	68	7	13
2017	Administration and operations	56	21	13	2	5	0	3	79	7	82
2017	Human resources	25	35	17	8	8	0	7	65	17	25
2017	Financial management	46	30	8	4	4	0	8	82	9	24
2017	Information management	63	25	3	0	0	4	4	96	0	27
2017	Information technology	42	32	14	5	2	0	5	78	8	41
2017	Data sciences	44	39	5	11	0	0	0	84	11	20
2017	Policy	49	21	30	0	0	0	0	70	0	10
2017	Project management	39	39	4	11	0	0	7	84	12	28
2017	None of the above	53	16	7	0	5	2	16	84	7	41

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	31	17	10	2	5	2	69	13	42
2020	Compliance, inspection and enforcement	36	39	7	12	6	0	0	75	18	29
2020	Communications or public affairs	29	35	26	6	4	0	0	64	10	61
2020	Legal services	45	31	0	16	8	0	0	76	24	13
2020	Administration and operations	31	36	12	13	8	0	0	67	21	123
2020	Human resources	39	24	20	9	4	2	2	65	14	48
2020	Financial management	32	12	29	9	12	0	7	46	22	33
2020	Procurement	34	19	19	15	12	0	0	54	27	15
2020	Information management	24	16	30	5	19	5	0	43	26	20
2020	Information technology	30	36	20	6	9	0	0	66	14	72
2020	Data sciences	43	32	5	5	14	0	0	75	19	19
2020	Policy	33	27	11	11	18	0	0	61	29	19
2020	Project management	15	46	18	14	7	0	0	61	21	15
2020	Other services to the public	47	17	11	10	11	0	4	67	22	19
2020	None of the above	29	33	24	0	14	0	0	62	14	35
2019	Client contact centre	50	25	15	5	5	0	0	75	10	40
2019	Compliance, inspection and enforcement	45	42	0	3	10	0	0	86	14	20
2019	Communications or public affairs	27	33	28	8	3	0	1	61	11	63
2019	Legal services	47	18	18	12	6	0	0	65	18	16
2019	Administration and operations	43	18	25	7	6	1	0	62	13	89
2019	Human resources	25	20	23	11	14	4	4	49	27	29
2019	Financial management	61	19	13	6	0	0	0	80	6	37
2019	Procurement	62	31	7	0	0	0	0	93	0	13
2019	Materiel management	18	5	16	13	48	0	0	23	61	10
2019	Information management	33	7	34	15	11	0	0	40	26	18
2019	Information technology	42	26	20	7	2	2	0	69	10	41
2019	Data sciences	35	51	5	9	0	0	0	86	9	22
2019	Policy	44	46	0	11	0	0	0	89	11	10
2019	Project management	21	18	43	5	13	0	0	39	18	19
2019	None of the above	50	17	7	8	17	0	0	67	26	40
2018	Client contact centre	26	26	42	0	7	0	0	52	7	15
2018	Compliance, inspection and enforcement	32	26	24	18	0	0	0	58	18	12
2018	Communications or public affairs	30	32	16	14	8	0	0	62	22	42
2018	Administration and operations	45	24	21	4	6	0	1	69	10	74
2018	Human resources	50	31	7	7	0	3	2	85	8	29
2018	Financial management	26	42	16	12	4	0	0	68	16	26
2018	Information management	16	34	33	9	0	8	0	54	10	12
2018	Information technology	21	11	27	7	35	0	0	31	42	29
2018	Data sciences	49	18	16	17	0	0	0	67	17	19
2018	Project management	29	30	35	6	0	0	0	59	6	17
2018	Other services to the public	35	46	19	0	0	0	0	81	0	11
2018	None of the above	44	26	5	10	10	0	5	74	21	21
2017	Client contact centre	31	38	26	0	4	0	0	69	4	23
2017	Communications or public affairs	38	15	24	18	5	0	0	53	23	39
2017	Legal services	32	46	0	15	7	0	0	78	22	13
2017	Administration and operations	40	29	17	7	5	0	2	70	12	82
2017	Human resources	41	37	14	8	0	0	0	79	8	27
2017	Financial management	26	45	12	13	4	0	0	71	17	24
2017	Information management	48	19	19	7	7	0	0	67	14	27
2017	Information technology	34	31	19	7	7	0	0	66	15	41
2017	Data sciences	35	41	15	10	0	0	0	75	10	20
2017	Policy	39	10	30	20	0	0	0	50	20	10
2017	Project management	13	49	28	7	3	0	0	62	10	29
2017	None of the above	36	23	17	15	4	0	5	62	21	41

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	13	24	12	5	3	5	55	19	41
2020	Compliance, inspection and enforcement	37	29	14	0	13	0	7	71	14	28
2020	Communications or public affairs	35	23	25	5	7	0	4	61	13	61
2020	Legal services	21	24	24	31	0	0	0	45	31	13
2020	Administration and operations	37	24	19	8	6	1	5	65	15	124
2020	Human resources	42	22	18	14	0	2	2	66	15	49
2020	Financial management	33	11	22	22	3	3	7	49	27	34
2020	Procurement	54	22	0	6	12	0	6	81	19	16
2020	Information management	28	26	16	16	14	0	0	54	30	20
2020	Information technology	31	36	13	5	9	0	6	71	15	71
2020	Data sciences	46	18	10	15	5	0	5	68	21	20
2020	Policy	64	10	9	6	12	0	0	73	17	18
2020	Project management	53	12	22	6	7	0	0	65	13	15
2020	Other services to the public	38	22	22	6	0	0	12	68	7	18
2020	None of the above	48	16	19	3	11	0	3	67	14	35

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	29	19	3	0	0	8	76	3	41
2020	Compliance, inspection and enforcement	49	31	11	3	6	0	0	80	9	29
2020	Communications or public affairs	43	33	22	2	0	0	0	76	2	61
2020	Legal services	61	31	8	0	0	0	0	92	0	13
2020	Administration and operations	40	34	20	4	1	0	1	75	5	124
2020	Human resources	36	31	22	8	0	2	2	69	8	49
2020	Financial management	40	27	15	5	5	5	3	73	11	34
2020	Procurement	65	18	17	0	0	0	0	83	0	16
2020	Information management	40	26	14	9	11	0	0	67	20	20
2020	Information technology	36	43	13	7	1	0	0	79	9	72
2020	Data sciences	36	30	15	15	3	0	0	66	18	20
2020	Policy	41	38	9	0	6	0	6	84	6	18
2020	Project management	46	27	13	15	0	0	0	73	15	15
2020	Other services to the public	44	22	22	6	6	0	0	66	12	18
2020	None of the above	45	31	11	6	6	0	0	76	12	35
2019	Client contact centre	58	22	13	0	5	2	0	82	5	40
2019	Compliance, inspection and enforcement	35	40	5	10	5	6	0	80	15	20
2019	Communications or public affairs	25	44	17	10	4	0	0	69	14	63
2019	Legal services	52	31	12	0	0	6	0	87	0	16
2019	Administration and operations	47	30	13	8	2	0	0	77	10	88
2019	Human resources	14	38	25	15	8	0	0	51	23	28
2019	Financial management	50	22	10	12	3	2	0	74	16	36
2019	Procurement	48	45	0	0	0	7	0	100	0	13
2019	Materiel management	14	47	13	13	13	0	0	61	26	10
2019	Information management	11	24	47	13	0	6	0	37	14	17
2019	Information technology	34	23	18	20	5	0	0	57	25	42
2019	Data sciences	37	26	27	5	5	0	0	63	9	22
2019	Policy	50	22	17	0	0	0	11	81	0	10
2019	Project management	36	40	16	9	0	0	0	76	9	19
2019	None of the above	36	23	20	16	3	0	3	61	19	39
2018	Client contact centre	7	64	22	7	0	0	0	71	7	14
2018	Compliance, inspection and enforcement	10	50	16	16	8	0	0	60	24	12
2018	Communications or public affairs	34	30	25	11	0	0	0	64	11	42
2018	Administration and operations	40	33	14	9	0	3	1	76	9	75
2018	Human resources	37	27	25	11	0	0	0	64	11	28
2018	Financial management	41	23	24	8	0	0	4	67	8	25
2018	Information management	27	36	28	10	0	0	0	62	10	11
2018	Information technology	45	18	27	11	0	0	0	62	11	29
2018	Data sciences	40	17	14	11	17	0	0	57	29	18
2018	Project management	35	41	18	6	0	0	0	76	6	17
2018	Other services to the public	10	63	27	0	0	0	0	73	0	11
2018	None of the above	25	29	27	0	20	0	0	53	20	21
2017	Client contact centre	26	30	30	5	4	0	4	59	10	23
2017	Communications or public affairs	35	34	17	5	8	0	2	70	13	39
2017	Legal services	48	23	22	0	7	0	0	70	7	13
2017	Administration and operations	30	34	23	9	4	1	0	64	12	82
2017	Human resources	27	26	30	13	4	0	0	53	17	27
2017	Financial management	34	29	25	4	4	0	4	66	8	24
2017	Information management	31	28	23	14	3	0	0	60	18	27
2017	Information technology	27	29	27	12	5	0	0	56	17	41
2017	Data sciences	15	34	31	10	10	0	0	49	20	20
2017	Policy	30	30	30	0	10	0	0	61	10	10
2017	Project management	25	58	14	3	0	0	0	82	3	28
2017	None of the above	34	19	19	2	14	0	12	60	19	41

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	37	15	0	3	0	3	82	3	41
2020	Compliance, inspection and enforcement	53	22	10	9	7	0	0	75	16	29
2020	Communications or public affairs	22	36	28	12	1	0	0	58	14	61
2020	Legal services	61	39	0	0	0	0	0	100	0	13
2020	Administration and operations	32	29	23	13	3	0	0	61	16	123
2020	Human resources	23	44	20	11	0	2	0	68	11	49
2020	Financial management	40	17	33	3	8	0	0	57	10	34
2020	Procurement	45	6	26	17	6	0	0	51	23	16
2020	Information management	26	37	18	14	5	0	0	63	19	20
2020	Information technology	28	32	22	14	4	0	0	59	19	72
2020	Data sciences	31	31	20	10	8	0	0	61	18	20
2020	Policy	23	41	27	9	0	0	0	64	9	18
2020	Project management	31	29	20	20	0	0	0	60	20	15
2020	Other services to the public	40	17	25	0	18	0	0	57	18	18
2020	None of the above	33	39	16	3	8	0	0	72	11	35
2019	Client contact centre	53	21	16	5	5	0	0	74	10	40
2019	Compliance, inspection and enforcement	38	37	10	5	5	6	0	79	10	20
2019	Communications or public affairs	25	42	21	5	5	0	2	68	10	63
2019	Legal services	46	42	6	0	0	6	0	94	0	16
2019	Administration and operations	45	23	20	10	1	1	0	69	11	87
2019	Human resources	20	43	14	7	16	0	0	63	23	29
2019	Financial management	42	29	14	8	7	0	0	71	14	35
2019	Procurement	48	31	21	0	0	0	0	79	0	13
2019	Materiel management	9	36	33	9	13	0	0	45	22	10
2019	Information management	23	30	36	6	0	6	0	56	6	17
2019	Information technology	23	33	20	19	5	0	0	57	24	42
2019	Data sciences	33	46	13	9	0	0	0	78	9	22
2019	Policy	33	50	17	0	0	0	0	83	0	10
2019	Project management	6	40	36	18	0	0	0	45	18	19
2019	None of the above	41	23	18	10	6	2	0	65	17	40
2018	Client contact centre	35	7	58	0	0	0	0	42	0	14
2018	Compliance, inspection and enforcement	26	32	18	24	0	0	0	58	24	12
2018	Communications or public affairs	20	38	22	17	2	0	0	58	20	42
2018	Administration and operations	42	25	26	5	2	0	0	66	8	75
2018	Human resources	28	35	22	7	7	0	0	63	15	29
2018	Financial management	29	33	26	4	4	0	4	64	8	25
2018	Information management	18	37	36	10	0	0	0	55	10	11
2018	Information technology	27	20	21	21	11	0	0	47	32	29
2018	Data sciences	29	29	14	29	0	0	0	57	29	18
2018	Project management	23	35	18	24	0	0	0	58	24	17
2018	Other services to the public	10	61	19	9	0	0	0	71	9	11
2018	None of the above	27	35	20	18	0	0	0	62	18	21
2017	Client contact centre	26	30	27	9	4	4	0	59	14	23
2017	Communications or public affairs	22	43	18	9	7	0	0	66	17	39
2017	Legal services	31	22	22	17	7	0	0	53	25	13
2017	Administration and operations	28	31	29	11	1	0	0	59	12	82
2017	Human resources	27	14	33	22	4	0	0	41	26	27
2017	Financial management	22	21	37	16	4	0	0	43	20	24
2017	Information management	34	36	20	3	7	0	0	70	11	27
2017	Information technology	17	29	24	17	12	0	0	46	29	41
2017	Data sciences	20	20	40	15	5	0	0	39	20	20
2017	Policy	20	30	30	10	10	0	0	50	20	10
2017	Project management	24	43	26	3	3	0	0	67	7	28
2017	None of the above	31	25	23	4	10	0	7	60	16	41

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	29	7	5	8	0	3	80	13	41
2020	Compliance, inspection and enforcement	68	19	7	3	3	0	0	87	6	29
2020	Communications or public affairs	39	45	10	6	0	0	0	85	6	61
2020	Legal services	69	16	16	0	0	0	0	84	0	13
2020	Administration and operations	33	40	21	5	2	0	0	73	7	124
2020	Human resources	32	37	23	4	2	2	0	71	6	48
2020	Financial management	36	31	11	15	5	0	3	68	20	34
2020	Procurement	63	20	17	0	0	0	0	83	0	16
2020	Information management	30	32	28	5	5	0	0	61	11	20
2020	Information technology	38	35	17	10	0	0	0	73	10	71
2020	Data sciences	46	20	5	29	0	0	0	66	29	20
2020	Policy	40	29	25	6	0	0	0	69	6	18
2020	Project management	12	47	22	20	0	0	0	59	20	15
2020	Other services to the public	44	22	16	6	12	0	0	66	18	18
2020	None of the above	37	24	31	0	5	3	0	62	6	34
2019	Client contact centre	48	22	18	7	5	0	0	69	13	40
2019	Compliance, inspection and enforcement	43	38	5	10	5	0	0	81	14	20
2019	Communications or public affairs	33	37	14	11	5	0	0	69	16	63
2019	Legal services	59	35	6	0	0	0	0	94	0	16
2019	Administration and operations	47	27	10	10	5	1	0	75	15	88
2019	Human resources	16	30	27	10	16	0	0	47	26	27
2019	Financial management	52	20	11	9	9	0	0	71	18	36
2019	Procurement	48	38	14	0	0	0	0	86	0	13
2019	Materiel management	27	31	7	22	13	0	0	58	35	10
2019	Information management	16	49	10	20	0	6	0	69	21	17
2019	Information technology	34	33	9	12	10	2	0	69	22	42
2019	Data sciences	33	39	15	14	0	0	0	72	14	22
2019	Policy	22	72	6	0	0	0	0	94	0	10
2019	Project management	10	41	29	15	5	0	0	51	20	19
2019	None of the above	41	36	5	4	9	2	3	82	14	39
2018	Client contact centre	35	28	15	22	0	0	0	64	22	14
2018	Compliance, inspection and enforcement	18	32	26	16	8	0	0	50	24	12
2018	Communications or public affairs	31	33	21	13	0	0	2	65	13	42
2018	Administration and operations	50	25	12	10	3	0	0	75	13	75
2018	Human resources	32	44	11	7	7	0	0	75	14	29
2018	Financial management	42	20	18	16	4	0	0	62	20	25
2018	Information management	29	20	20	31	0	0	0	49	31	10
2018	Information technology	29	35	18	14	4	0	0	65	18	29
2018	Data sciences	17	31	17	23	12	0	0	48	34	18
2018	Project management	24	40	23	13	0	0	0	64	13	17
2018	Other services to the public	10	53	37	0	0	0	0	63	0	11
2018	None of the above	24	27	31	7	10	0	0	51	17	21
2017	Client contact centre	30	27	31	8	4	0	0	57	13	23
2017	Communications or public affairs	48	23	8	15	5	0	2	72	20	39
2017	Legal services	56	37	7	0	0	0	0	93	0	13
2017	Administration and operations	27	38	28	5	2	0	0	65	7	82
2017	Human resources	19	15	26	17	22	0	0	35	39	27
2017	Financial management	34	25	17	20	4	0	0	59	24	24
2017	Information management	28	31	26	12	4	0	0	58	16	26
2017	Information technology	22	29	22	19	7	0	0	51	27	41
2017	Data sciences	25	20	29	21	5	0	0	45	26	20
2017	Policy	20	41	30	0	10	0	0	61	10	10
2017	Project management	14	53	15	14	3	0	0	68	18	28
2017	None of the above	42	21	9	7	17	0	5	66	25	41

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	29	7	7	3	0	5	82	10	41
2020	Compliance, inspection and enforcement	68	16	4	7	6	0	0	83	13	29
2020	Communications or public affairs	60	23	12	4	0	0	0	84	4	61
2020	Legal services	76	24	0	0	0	0	0	100	0	13
2020	Administration and operations	50	30	13	4	2	0	0	80	7	124
2020	Human resources	38	35	16	6	2	2	2	75	8	49
2020	Financial management	45	32	9	11	3	0	0	77	14	34
2020	Procurement	40	43	11	0	6	0	0	83	6	16
2020	Information management	28	37	14	11	11	0	0	65	21	20
2020	Information technology	57	26	6	11	0	0	0	83	11	72
2020	Data sciences	56	29	5	10	0	0	0	85	10	20
2020	Policy	58	31	6	0	6	0	0	88	6	18
2020	Project management	34	31	15	20	0	0	0	65	20	15
2020	Other services to the public	49	27	12	0	6	0	6	81	6	18
2020	None of the above	38	29	21	6	6	0	0	67	12	35
2019	Client contact centre	59	20	13	5	3	0	0	79	8	39
2019	Compliance, inspection and enforcement	40	40	5	10	0	0	6	85	10	20
2019	Communications or public affairs	57	24	9	5	4	0	0	81	9	63
2019	Legal services	58	19	18	6	0	0	0	76	6	16
2019	Administration and operations	64	22	8	2	4	0	0	86	6	87
2019	Human resources	30	32	14	10	15	0	0	62	25	29
2019	Financial management	55	22	13	6	3	0	0	78	9	36
2019	Procurement	62	31	7	0	0	0	0	93	0	13
2019	Materiel management	41	26	20	0	13	0	0	67	13	10
2019	Information management	53	29	0	13	0	6	0	86	14	17
2019	Information technology	47	29	15	7	2	0	0	75	9	42
2019	Data sciences	46	40	0	9	5	0	0	86	14	22
2019	Policy	72	11	0	17	0	0	0	83	17	10
2019	Project management	33	42	6	18	0	0	0	75	18	19
2019	None of the above	46	22	17	9	4	2	0	69	13	40

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	24	14	12	10	0	64	21	42
2020	Compliance, inspection and enforcement	16	34	39	11	0	0	50	11	29
2020	Communications or public affairs	35	25	28	10	1	0	60	12	61
2020	Legal services	14	39	39	8	0	0	53	8	13
2020	Administration and operations	30	31	24	11	5	0	61	16	124
2020	Human resources	35	31	14	10	9	2	68	19	48
2020	Financial management	24	20	46	5	5	0	44	10	34
2020	Procurement	34	28	19	13	5	0	62	18	15
2020	Information management	19	20	35	21	5	0	38	27	20
2020	Information technology	31	42	17	4	6	0	73	10	72
2020	Data sciences	31	15	24	26	5	0	46	31	20
2020	Policy	11	44	39	0	6	0	55	6	18
2020	Project management	39	29	7	13	12	0	68	25	15
2020	Other services to the public	34	14	22	12	12	6	51	25	18
2020	None of the above	15	35	35	9	6	0	49	15	35

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	27	20	7	5	0	3	67	13	41
2020	Compliance, inspection and enforcement	48	28	20	4	0	0	0	76	4	29
2020	Communications or public affairs	34	41	19	7	0	0	0	74	7	61
2020	Legal services	53	47	0	0	0	0	0	100	0	13
2020	Administration and operations	40	35	16	5	5	0	0	75	10	123
2020	Human resources	26	31	24	11	6	2	0	58	18	49
2020	Financial management	26	31	27	10	5	0	0	57	16	34
2020	Procurement	38	26	18	11	6	0	0	65	17	16
2020	Information management	25	46	21	3	5	0	0	71	9	20
2020	Information technology	41	32	15	7	4	0	0	73	11	72
2020	Data sciences	36	20	24	0	20	0	0	56	20	20
2020	Policy	34	35	19	6	0	6	0	73	6	18
2020	Project management	29	32	7	10	22	0	0	61	32	15
2020	Other services to the public	40	21	16	6	11	0	6	66	18	18
2020	None of the above	30	33	27	8	3	0	0	62	11	35
2019	Client contact centre	40	25	21	5	5	3	0	68	11	39
2019	Compliance, inspection and enforcement	30	25	19	16	5	0	6	58	22	20
2019	Communications or public affairs	47	24	23	2	3	0	0	72	5	62
2019	Legal services	47	24	30	0	0	0	0	70	0	16
2019	Administration and operations	49	35	7	9	0	0	0	84	9	87
2019	Human resources	37	27	21	4	4	7	0	69	8	29
2019	Financial management	60	18	17	6	0	0	0	78	6	36
2019	Procurement	62	31	0	7	0	0	0	93	7	13
2019	Information management	38	32	19	6	0	6	0	74	7	17
2019	Information technology	54	32	10	2	2	0	0	86	5	41
2019	Data sciences	46	32	13	9	0	0	0	78	9	22
2019	Policy	61	28	11	0	0	0	0	89	0	10
2019	Project management	26	33	23	17	0	0	0	60	17	19
2019	None of the above	46	28	7	4	11	2	2	77	16	40
2018	Client contact centre	28	42	30	0	0	0	0	70	0	14
2018	Compliance, inspection and enforcement	34	16	34	16	0	0	0	50	16	12
2018	Communications or public affairs	41	31	16	6	6	0	0	73	12	42
2018	Administration and operations	45	32	17	3	3	0	0	76	6	75
2018	Human resources	47	31	22	0	0	0	0	78	0	28
2018	Financial management	35	33	32	0	0	0	0	68	0	24
2018	Information management	63	0	37	0	0	0	0	63	0	11
2018	Information technology	51	32	4	0	14	0	0	82	14	29
2018	Data sciences	40	29	31	0	0	0	0	69	0	18
2018	Project management	27	43	13	11	6	0	0	70	17	17
2018	Other services to the public	33	47	10	0	0	0	10	89	0	11
2018	None of the above	51	30	10	5	3	0	0	82	8	21
2017	Client contact centre	48	17	21	4	4	5	0	69	9	23
2017	Communications or public affairs	42	33	15	5	3	0	2	77	8	39
2017	Legal services	31	30	32	7	0	0	0	61	7	13
2017	Administration and operations	35	38	17	6	4	0	0	73	10	81
2017	Human resources	23	26	25	22	0	4	0	51	23	27
2017	Financial management	26	37	25	8	4	0	0	63	12	24
2017	Information management	48	33	15	3	0	0	0	82	3	27
2017	Information technology	37	34	14	10	5	0	0	71	15	41
2017	Data sciences	30	39	26	0	0	5	0	73	0	20
2017	Policy	30	10	30	10	10	0	10	44	22	10
2017	Project management	35	36	22	7	0	0	0	71	7	28
2017	None of the above	62	12	15	2	5	0	5	77	8	41

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	24	19	0	9	0	5	70	10	42
2020	Compliance, inspection and enforcement	42	28	28	0	0	0	3	72	0	29
2020	Communications or public affairs	55	28	12	5	0	0	0	83	5	61
2020	Legal services	45	31	16	8	0	0	0	76	8	13
2020	Administration and operations	51	27	12	2	6	0	1	79	8	123
2020	Human resources	63	20	8	4	0	2	2	87	4	48
2020	Financial management	53	22	16	3	3	3	0	78	6	33
2020	Procurement	76	6	12	6	0	0	0	82	6	16
2020	Information management	23	51	15	11	0	0	0	74	11	20
2020	Information technology	43	34	16	3	1	0	3	79	4	72
2020	Data sciences	46	26	13	5	10	0	0	72	15	20
2020	Policy	55	34	6	0	0	5	0	94	0	19
2020	Project management	54	22	13	12	0	0	0	76	12	15
2020	Other services to the public	58	25	11	6	0	0	0	83	6	19
2020	None of the above	53	23	12	9	3	0	0	76	12	35
2019	Client contact centre	72	15	3	5	3	0	3	90	8	40
2019	Compliance, inspection and enforcement	49	24	17	5	0	0	6	77	5	19
2019	Communications or public affairs	72	12	10	4	3	0	0	83	7	63
2019	Legal services	82	12	0	6	0	0	0	94	6	16
2019	Administration and operations	66	17	8	4	2	1	1	85	6	88
2019	Human resources	59	9	6	11	4	7	4	76	17	28
2019	Financial management	80	12	5	3	0	0	0	92	3	36
2019	Procurement	76	17	7	0	0	0	0	93	0	13
2019	Materiel management	42	26	5	0	26	0	0	69	26	10
2019	Information management	66	4	19	6	0	6	0	74	6	17
2019	Information technology	62	20	5	8	5	0	0	82	13	42
2019	Data sciences	63	23	5	5	0	0	5	90	5	22
2019	Policy	71	11	18	0	0	0	0	82	0	10
2019	Project management	47	33	5	9	0	0	5	85	10	19
2019	None of the above	56	16	3	9	8	5	4	79	18	40
2018	Client contact centre	71	21	8	0	0	0	0	92	0	14
2018	Compliance, inspection and enforcement	52	24	16	8	0	0	0	76	8	12
2018	Communications or public affairs	75	9	10	5	0	2	0	85	5	42
2018	Administration and operations	75	13	5	3	1	0	3	91	4	75
2018	Human resources	74	10	9	3	0	0	4	87	3	29
2018	Financial management	70	14	8	4	0	0	4	88	4	25
2018	Information management	72	19	10	0	0	0	0	90	0	11
2018	Information technology	61	21	4	4	7	0	4	85	11	29
2018	Data sciences	69	14	6	11	0	0	0	83	11	18
2018	Project management	64	30	0	0	6	0	0	94	6	17
2018	Other services to the public	72	18	0	0	0	0	10	100	0	11
2018	None of the above	56	19	11	5	9	0	0	75	14	21
2017	Client contact centre	57	39	4	0	0	0	0	96	0	23
2017	Communications or public affairs	70	18	5	7	0	0	0	88	7	39
2017	Legal services	78	7	0	15	0	0	0	85	15	13
2017	Administration and operations	77	12	9	1	1	0	0	89	2	82
2017	Human resources	55	20	16	3	3	0	3	77	7	27
2017	Financial management	51	32	9	4	4	0	0	83	8	24
2017	Information management	63	20	10	0	3	0	4	86	4	27
2017	Information technology	58	27	8	2	5	0	0	85	7	41
2017	Data sciences	51	29	5	5	0	0	10	89	5	20
2017	Policy	60	30	0	10	0	0	0	90	10	10
2017	Project management	61	20	8	4	3	0	4	85	7	29
2017	None of the above	64	18	9	3	2	0	5	85	5	41

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	10	2	5	0	83	7	42
2020	Compliance, inspection and enforcement	31	35	22	9	4	0	66	13	29
2020	Communications or public affairs	35	32	24	6	4	0	67	9	61
2020	Legal services	24	21	31	24	0	0	45	24	13
2020	Administration and operations	37	41	16	4	2	0	78	7	123
2020	Human resources	35	28	24	8	2	2	65	10	48
2020	Financial management	47	27	9	15	3	0	74	18	33
2020	Procurement	63	12	6	0	18	0	76	18	16
2020	Information management	32	43	9	11	5	0	75	16	20
2020	Information technology	44	36	16	4	0	0	80	4	72
2020	Data sciences	36	36	15	10	3	0	72	13	20
2020	Policy	38	29	27	6	0	0	67	6	19
2020	Project management	38	29	14	6	12	0	68	18	15
2020	Other services to the public	27	57	11	0	6	0	83	6	19
2020	None of the above	21	40	27	9	3	0	61	12	35

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	16	5	5	2	0	0	88	7	42
2020	Compliance, inspection and enforcement	77	20	0	0	3	0	0	97	3	29
2020	Communications or public affairs	79	12	3	0	2	0	4	95	2	61
2020	Legal services	84	8	0	8	0	0	0	92	8	13
2020	Administration and operations	65	20	8	2	1	1	4	89	3	123
2020	Human resources	66	15	9	3	2	2	2	85	6	48
2020	Financial management	47	20	13	6	0	3	11	78	7	33
2020	Procurement	82	6	0	12	0	0	0	88	12	16
2020	Information management	59	21	0	11	0	4	5	88	12	20
2020	Information technology	72	14	3	1	1	3	6	94	3	71
2020	Data sciences	75	14	5	0	0	0	5	94	0	19
2020	Policy	72	11	0	6	0	5	6	94	6	19
2020	Project management	65	24	5	6	0	0	0	89	6	14
2020	Other services to the public	79	15	6	0	0	0	0	94	0	19
2020	None of the above	55	27	6	3	3	3	3	87	7	35
2019	Client contact centre	74	16	8	0	3	0	0	90	3	40
2019	Compliance, inspection and enforcement	53	17	0	5	5	0	20	88	12	20
2019	Communications or public affairs	75	4	7	0	4	0	10	88	4	62
2019	Legal services	88	0	6	0	0	0	6	94	0	16
2019	Administration and operations	84	7	2	2	0	1	2	95	3	87
2019	Human resources	64	11	7	0	4	7	7	87	5	29
2019	Financial management	83	8	0	2	0	3	3	97	3	35
2019	Procurement	69	17	7	0	0	0	7	92	0	13
2019	Materiel management	87	0	13	0	0	0	0	87	0	10
2019	Information management	75	19	0	6	0	0	0	94	6	16
2019	Information technology	84	11	5	0	0	0	0	95	0	41
2019	Data sciences	73	14	0	0	0	5	9	100	0	22
2019	Policy	89	0	0	0	0	0	11	100	0	10
2019	Project management	70	15	4	6	0	0	6	90	6	18
2019	None of the above	76	5	4	4	8	2	2	84	12	40
2018	Client contact centre	77	23	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	68	24	0	0	8	0	0	92	8	12
2018	Communications or public affairs	93	5	0	0	0	0	2	100	0	41
2018	Administration and operations	85	7	2	1	1	1	3	96	2	75
2018	Human resources	74	10	7	0	0	0	9	92	0	29
2018	Financial management	80	8	4	4	0	0	4	92	4	25
2018	Information management	91	0	0	0	9	0	0	91	9	11
2018	Information technology	75	11	7	4	0	0	4	89	4	29
2018	Data sciences	92	3	6	0	0	0	0	94	0	18
2018	Project management	94	6	0	0	0	0	0	100	0	17
2018	Other services to the public	71	9	0	0	0	0	20	100	0	11
2018	None of the above	78	17	5	0	0	0	0	95	0	20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	86	2	0	5	5	0	2	90	10	42
2020	Compliance, inspection and enforcement	82	10	6	0	3	0	0	91	3	29
2020	Communications or public affairs	89	9	0	0	0	0	2	100	0	61
2020	Legal services	100	0	0	0	0	0	0	100	0	12
2020	Administration and operations	84	7	3	1	1	1	4	96	2	122
2020	Human resources	71	14	2	4	0	5	5	93	4	48
2020	Financial management	61	10	10	0	6	3	9	82	7	31
2020	Procurement	87	6	0	0	0	0	6	100	0	15
2020	Information management	70	16	0	5	0	9	0	94	6	20
2020	Information technology	81	9	4	1	2	1	1	92	4	72
2020	Data sciences	95	5	0	0	0	0	0	100	0	19
2020	Policy	82	5	9	0	3	0	0	87	3	19
2020	Project management	87	0	13	0	0	0	0	87	0	15
2020	Other services to the public	85	0	4	5	6	0	0	85	11	19
2020	None of the above	78	9	6	0	3	0	3	90	3	34
2019	Client contact centre	85	13	0	0	0	0	3	100	0	40
2019	Compliance, inspection and enforcement	79	5	5	5	0	0	6	90	5	20
2019	Communications or public affairs	80	12	3	1	3	0	1	93	4	63
2019	Legal services	94	6	0	0	0	0	0	100	0	16
2019	Administration and operations	72	13	4	2	5	1	2	88	7	88
2019	Human resources	50	25	7	10	4	4	0	78	15	29
2019	Financial management	81	12	2	0	3	0	2	95	3	37
2019	Procurement	83	10	0	0	0	7	0	100	0	13
2019	Materiel management	61	26	0	0	13	0	0	87	13	10
2019	Information management	69	13	6	0	7	0	6	87	7	17
2019	Information technology	79	7	2	2	5	2	2	90	7	42
2019	Data sciences	85	15	0	0	0	0	0	100	0	22
2019	Policy	83	6	0	0	11	0	0	89	11	10
2019	Project management	69	18	7	0	0	0	6	93	0	18
2019	None of the above	66	11	6	4	8	2	3	80	14	40
2018	Client contact centre	93	7	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	50	26	8	8	0	0	8	82	9	12
2018	Communications or public affairs	82	13	2	0	0	0	2	98	0	41
2018	Administration and operations	76	11	4	4	0	4	1	91	4	74
2018	Human resources	78	14	4	0	0	0	5	96	0	29
2018	Financial management	67	17	4	8	0	0	4	87	8	25
2018	Information management	82	9	0	0	0	9	0	100	0	11
2018	Information technology	65	25	7	4	0	0	0	89	4	29
2018	Data sciences	89	0	6	0	6	0	0	89	6	18
2018	Project management	70	12	12	6	0	0	0	82	6	17
2018	Other services to the public	61	10	8	0	10	0	10	79	11	11
2018	None of the above	82	3	15	0	0	0	0	85	0	21
2017	Client contact centre	66	25	4	0	0	4	0	95	0	23
2017	Communications or public affairs	86	7	5	2	0	0	0	93	2	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	69	15	5	5	5	0	1	86	10	82
2017	Human resources	70	15	3	0	4	7	0	92	5	27
2017	Financial management	60	8	12	0	8	0	12	77	9	24
2017	Information management	66	7	4	8	7	4	4	79	17	26
2017	Information technology	78	12	5	5	0	0	0	90	5	40
2017	Data sciences	75	21	0	0	0	0	5	100	0	20
2017	Policy	80	0	10	10	0	0	0	80	10	10
2017	Project management	79	7	7	3	0	0	4	89	4	28
2017	None of the above	70	11	2	7	5	0	5	85	12	41

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	86	7	4	0	0	0	2	96	0	42
2020	Compliance, inspection and enforcement	76	24	0	0	0	0	0	100	0	29
2020	Communications or public affairs	80	16	4	0	0	0	0	96	0	60
2020	Legal services	84	8	8	0	0	0	0	92	0	13
2020	Administration and operations	73	18	6	1	0	0	2	93	1	122
2020	Human resources	65	18	5	6	2	0	4	86	9	47
2020	Financial management	73	18	0	0	3	0	6	97	3	32
2020	Procurement	94	0	6	0	0	0	0	94	0	16
2020	Information management	79	16	5	0	0	0	0	95	0	20
2020	Information technology	67	25	6	0	0	0	1	94	0	71
2020	Data sciences	71	14	15	0	0	0	0	85	0	20
2020	Policy	91	0	9	0	0	0	0	91	0	19
2020	Project management	73	13	14	0	0	0	0	86	0	14
2020	Other services to the public	84	11	0	4	0	0	0	96	4	19
2020	None of the above	71	15	11	0	0	0	3	88	0	35
2019	Client contact centre	81	12	5	0	0	0	3	95	0	40
2019	Compliance, inspection and enforcement	61	24	5	5	0	0	6	90	5	20
2019	Communications or public affairs	56	27	12	1	3	0	0	84	4	63
2019	Legal services	82	18	0	0	0	0	0	100	0	16
2019	Administration and operations	60	28	9	1	2	0	0	87	4	88
2019	Human resources	55	23	11	4	8	0	0	77	12	29
2019	Financial management	65	25	6	0	3	0	2	92	3	37
2019	Procurement	69	24	7	0	0	0	0	93	0	13
2019	Materiel management	66	16	13	5	0	0	0	82	5	10
2019	Information management	62	12	20	0	0	0	6	79	0	17
2019	Information technology	65	19	11	2	2	0	0	84	5	41
2019	Data sciences	72	23	5	0	0	0	0	95	0	22
2019	Policy	61	39	0	0	0	0	0	100	0	10
2019	Project management	67	27	6	0	0	0	0	94	0	17
2019	None of the above	64	11	6	14	3	0	3	77	17	39
2018	Client contact centre	60	33	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	42	16	18	16	0	0	8	63	18	12
2018	Communications or public affairs	46	37	9	8	0	0	0	83	8	42
2018	Administration and operations	59	30	5	1	1	0	2	92	3	75
2018	Human resources	67	24	7	2	0	0	0	91	2	29
2018	Financial management	60	29	4	0	4	4	0	92	4	26
2018	Information management	33	59	0	0	8	0	0	92	8	12
2018	Information technology	63	22	7	4	4	0	0	85	7	28
2018	Data sciences	41	44	5	5	5	0	0	85	11	19
2018	Project management	52	24	18	6	0	0	0	76	6	17
2018	Other services to the public	62	19	0	9	0	0	10	90	10	11
2018	None of the above	58	6	10	20	6	0	0	63	26	20
2017	Client contact centre	45	26	21	4	0	4	0	73	5	23
2017	Communications or public affairs	54	39	8	0	0	0	0	92	0	39
2017	Legal services	70	30	0	0	0	0	0	100	0	13
2017	Administration and operations	47	31	10	6	6	0	0	78	12	81
2017	Human resources	56	32	8	0	4	0	0	88	4	27
2017	Financial management	47	41	8	0	4	0	0	88	4	24
2017	Information management	60	18	8	0	11	0	4	81	11	27
2017	Information technology	57	31	7	2	2	0	0	88	5	41
2017	Data sciences	35	50	5	0	5	0	6	90	5	20
2017	Policy	49	42	10	0	0	0	0	90	0	10
2017	Project management	53	40	3	0	0	0	4	96	0	28
2017	None of the above	57	14	15	2	6	0	5	75	9	41

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	79	9	2	2	5	0	2	90	8	42
2020	Compliance, inspection and enforcement	73	24	3	0	0	0	0	97	0	28
2020	Communications or public affairs	80	16	4	0	0	0	0	96	0	61
2020	Legal services	100	0	0	0	0	0	0	100	0	13
2020	Administration and operations	77	15	4	2	2	0	1	92	3	122
2020	Human resources	71	9	6	0	6	2	6	86	7	48
2020	Financial management	70	9	3	6	9	0	3	81	15	33
2020	Procurement	82	6	12	0	0	0	0	88	0	16
2020	Information management	70	4	11	11	0	5	0	77	11	20
2020	Information technology	73	16	4	3	2	0	1	90	5	72
2020	Data sciences	51	30	15	3	0	0	0	82	3	20
2020	Policy	75	5	5	11	3	0	0	80	14	19
2020	Project management	70	17	6	7	0	0	0	87	7	15
2020	Other services to the public	73	6	6	10	6	0	0	79	15	19
2020	None of the above	68	14	6	6	3	0	3	84	10	35
2019	Client contact centre	82	10	3	3	0	0	3	95	3	40
2019	Compliance, inspection and enforcement	61	19	5	10	0	0	6	85	10	20
2019	Communications or public affairs	70	15	6	5	3	0	0	86	8	63
2019	Legal services	88	12	0	0	0	0	0	100	0	16
2019	Administration and operations	62	21	10	4	2	0	0	83	7	87
2019	Human resources	44	20	15	11	11	0	0	64	22	29
2019	Financial management	70	10	12	6	0	0	2	81	6	37
2019	Procurement	83	10	0	7	0	0	0	93	7	13
2019	Materiel management	49	25	13	0	13	0	0	74	13	10
2019	Information management	50	24	13	0	7	0	6	79	7	17
2019	Information technology	74	14	7	2	3	0	0	88	5	42
2019	Data sciences	72	19	5	5	0	0	0	91	5	22
2019	Policy	72	17	0	11	0	0	0	89	11	10
2019	Project management	63	26	6	0	0	0	6	94	0	18
2019	None of the above	60	13	13	6	8	0	0	73	14	40
2018	Client contact centre	74	20	7	0	0	0	0	93	0	15
2018	Compliance, inspection and enforcement	44	24	8	8	0	0	16	81	10	12
2018	Communications or public affairs	59	30	4	5	2	0	0	89	7	42
2018	Administration and operations	56	21	14	5	3	0	2	78	8	75
2018	Human resources	74	13	10	0	0	0	2	89	0	29
2018	Financial management	58	23	8	8	4	0	0	81	11	26
2018	Information management	50	50	0	0	0	0	0	100	0	12
2018	Information technology	60	11	18	7	4	0	0	71	11	28
2018	Data sciences	48	27	8	6	11	0	0	75	17	19
2018	Project management	63	30	0	6	0	0	0	94	6	17
2018	Other services to the public	62	19	9	0	0	0	10	90	0	11
2018	None of the above	51	16	22	5	5	0	0	67	10	20
2017	Client contact centre	62	25	13	0	0	0	0	87	0	23
2017	Communications or public affairs	60	25	8	2	5	0	0	85	7	39
2017	Legal services	85	7	7	0	0	0	0	93	0	13
2017	Administration and operations	59	17	12	3	8	0	1	77	11	82
2017	Human resources	56	33	8	0	4	0	0	88	4	27
2017	Financial management	39	29	16	0	12	0	4	71	12	24
2017	Information management	63	11	7	4	11	0	4	77	15	27
2017	Information technology	63	29	2	5	0	0	0	93	5	41
2017	Data sciences	54	25	15	0	0	0	6	84	0	20
2017	Policy	49	42	10	0	0	0	0	90	0	10
2017	Project management	57	32	7	0	0	0	4	92	0	28
2017	None of the above	63	10	3	9	7	0	7	79	18	41

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	0	2	2	0	0	17	94	3	42
2020	Compliance, inspection and enforcement	52	20	7	0	0	0	21	92	0	29
2020	Communications or public affairs	71	10	3	0	1	0	14	95	2	61
2020	Legal services	74	0	0	0	0	0	26	100	0	12
2020	Administration and operations	71	10	5	0	1	0	12	93	1	123
2020	Human resources	70	2	9	3	4	2	10	82	8	48
2020	Financial management	74	10	0	0	0	0	15	100	0	32
2020	Procurement	69	19	12	0	0	0	0	88	0	16
2020	Information management	70	14	10	5	0	0	0	84	5	20
2020	Information technology	66	18	4	1	0	0	10	94	2	72
2020	Data sciences	64	15	0	0	0	0	20	100	0	20
2020	Policy	77	9	9	0	0	0	5	91	0	19
2020	Project management	73	7	7	0	0	0	13	92	0	15
2020	Other services to the public	42	32	6	0	0	0	21	93	0	19
2020	None of the above	82	9	0	0	0	0	9	100	0	35
2019	Client contact centre	75	5	0	0	0	0	21	100	0	39
2019	Compliance, inspection and enforcement	37	11	13	0	0	0	39	78	0	20
2019	Communications or public affairs	74	5	6	1	0	0	14	92	1	61
2019	Legal services	76	6	0	0	0	0	18	100	0	16
2019	Administration and operations	71	9	2	3	0	0	15	95	3	88
2019	Human resources	61	4	6	0	0	4	25	92	0	29
2019	Financial management	59	14	6	0	0	3	19	93	0	37
2019	Procurement	67	10	7	0	0	0	17	91	0	13
2019	Materiel management	100	0	0	0	0	0	0	100	0	10
2019	Information management	55	12	13	0	0	0	19	84	0	17
2019	Information technology	75	10	5	0	2	0	8	92	3	42
2019	Data sciences	69	13	0	0	0	0	18	100	0	22
2019	Policy	71	18	0	0	0	0	11	100	0	10
2019	Project management	60	17	6	0	6	0	12	87	7	18
2019	None of the above	66	4	10	0	3	0	17	85	3	40
2018	Client contact centre	53	0	7	7	0	0	34	80	10	15
2018	Compliance, inspection and enforcement	26	18	16	0	0	0	40	73	0	12
2018	Communications or public affairs	46	19	4	3	2	0	25	87	8	41
2018	Administration and operations	64	7	7	0	0	0	22	91	0	75
2018	Human resources	73	7	0	0	0	0	21	100	0	28
2018	Financial management	71	16	4	0	0	0	10	96	0	26
2018	Information management	33	18	25	0	0	0	24	67	0	12
2018	Information technology	62	11	8	8	0	0	11	83	9	27
2018	Data sciences	62	11	11	0	5	0	11	81	6	19
2018	Project management	70	11	0	0	0	0	19	100	0	17
2018	Other services to the public	61	9	0	0	0	0	30	100	0	11
2018	None of the above	58	6	0	0	0	5	31	100	0	20
2017	Client contact centre	40	13	9	0	0	5	33	85	0	22
2017	Communications or public affairs	55	12	5	0	5	0	22	87	6	39
2017	Legal services	78	8	0	0	0	0	15	100	0	13
2017	Administration and operations	59	14	6	5	2	0	13	84	8	82
2017	Human resources	52	14	4	4	0	0	26	89	6	27
2017	Financial management	51	21	8	0	4	4	12	86	5	24
2017	Information management	59	11	8	0	0	3	19	90	0	27
2017	Information technology	71	22	2	2	0	0	2	95	3	40
2017	Data sciences	59	20	15	0	0	0	6	84	0	20
2017	Policy	60	21	0	0	0	0	19	100	0	10
2017	Project management	57	21	3	0	0	0	18	96	0	28
2017	None of the above	56	4	5	2	3	0	28	85	8	41

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	12	12	5	0	0	2	83	5	42
2020	Compliance, inspection and enforcement	67	13	7	8	3	0	3	82	11	29
2020	Communications or public affairs	75	19	3	0	0	0	4	97	0	61
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	74	17	4	2	0	1	2	94	2	124
2020	Human resources	82	2	7	2	2	0	6	89	4	49
2020	Financial management	74	11	9	3	0	0	3	88	3	34
2020	Procurement	82	12	6	0	0	0	0	94	0	15
2020	Information management	86	9	0	5	0	0	0	95	5	20
2020	Information technology	74	13	6	1	1	0	6	92	2	72
2020	Data sciences	66	18	5	0	0	0	10	94	0	20
2020	Policy	91	0	3	0	0	0	5	96	0	19
2020	Project management	65	35	0	0	0	0	0	100	0	15
2020	Other services to the public	73	10	6	0	0	6	6	94	0	19
2020	None of the above	80	9	8	0	0	0	3	92	0	35
2019	Client contact centre	72	13	5	3	3	0	5	89	5	40
2019	Compliance, inspection and enforcement	50	29	10	6	0	0	6	84	6	20
2019	Communications or public affairs	84	13	1	1	0	0	0	97	1	63
2019	Legal services	75	19	6	0	0	0	0	94	0	15
2019	Administration and operations	77	13	5	1	0	0	4	93	1	88
2019	Human resources	77	12	4	0	0	3	4	96	0	29
2019	Financial management	79	8	8	3	0	0	2	88	3	37
2019	Procurement	69	24	0	0	7	0	0	93	7	13
2019	Materiel management	100	0	0	0	0	0	0	100	0	10
2019	Information management	66	21	0	0	0	0	13	100	0	16
2019	Information technology	79	7	7	2	0	0	4	90	2	42
2019	Data sciences	65	26	9	0	0	0	0	91	0	22
2019	Policy	94	6	0	0	0	0	0	100	0	10
2019	Project management	84	6	0	4	0	0	6	96	4	18
2019	None of the above	81	3	14	0	0	0	2	86	0	40
2018	Client contact centre	40	21	33	0	0	0	6	65	0	15
2018	Compliance, inspection and enforcement	52	16	8	8	0	0	16	81	10	12
2018	Communications or public affairs	71	20	7	0	0	0	2	93	0	42
2018	Administration and operations	78	13	2	4	0	0	4	94	4	75
2018	Human resources	81	11	3	0	4	0	2	93	4	29
2018	Financial management	85	8	0	0	0	4	4	100	0	26
2018	Information management	68	16	0	0	0	0	16	100	0	12
2018	Information technology	78	11	7	0	4	0	0	89	4	28
2018	Data sciences	67	22	11	0	0	0	0	89	0	19
2018	Project management	65	22	6	0	0	0	6	93	0	17
2018	Other services to the public	80	0	0	0	0	0	20	100	0	11
2018	None of the above	79	5	0	5	0	5	5	94	6	20
2017	Client contact centre	65	18	9	0	4	4	0	86	5	23
2017	Communications or public affairs	82	8	0	0	0	0	10	100	0	39
2017	Legal services	76	8	16	0	0	0	0	84	0	13
2017	Administration and operations	75	11	4	1	1	0	7	93	3	81
2017	Human resources	75	10	3	4	0	4	3	92	5	27
2017	Financial management	68	16	0	0	4	0	12	95	5	24
2017	Information management	80	4	8	0	0	0	8	91	0	26
2017	Information technology	71	21	2	0	2	0	2	95	2	41
2017	Data sciences	45	30	21	0	0	0	5	78	0	20
2017	Policy	60	20	10	0	0	0	10	89	0	10
2017	Project management	82	15	0	0	0	0	4	100	0	28
2017	None of the above	60	16	15	0	2	0	7	81	3	40

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	16	21	5	12	0	0	62	17	42
2020	Compliance, inspection and enforcement	67	10	11	6	7	0	0	77	13	29
2020	Communications or public affairs	54	25	15	1	5	0	0	78	7	61
2020	Legal services	86	8	0	6	0	0	0	94	6	13
2020	Administration and operations	52	19	11	10	7	0	1	71	17	124
2020	Human resources	58	17	8	4	4	2	6	82	9	49
2020	Financial management	58	16	10	7	6	0	3	76	14	33
2020	Procurement	68	14	12	0	6	0	0	82	6	16
2020	Information management	51	21	14	9	5	0	0	72	14	20
2020	Information technology	64	18	14	1	0	0	1	84	1	72
2020	Data sciences	59	25	5	5	5	0	0	85	10	20
2020	Policy	34	28	22	5	11	0	0	62	17	19
2020	Project management	60	13	7	7	5	0	7	79	13	15
2020	Other services to the public	67	6	17	5	0	0	6	77	6	19
2020	None of the above	67	14	12	3	3	0	0	81	6	35
2019	Client contact centre	30	21	7	20	22	0	0	51	42	40
2019	Compliance, inspection and enforcement	78	16	0	0	0	0	6	100	0	20
2019	Communications or public affairs	54	17	12	8	10	0	0	70	18	63
2019	Legal services	71	6	17	0	6	0	0	77	6	16
2019	Administration and operations	54	8	14	6	14	0	3	64	21	88
2019	Human resources	58	10	14	11	4	3	0	70	15	29
2019	Financial management	56	10	6	6	20	0	2	68	26	37
2019	Procurement	43	36	21	0	0	0	0	79	0	13
2019	Materiel management	38	0	31	18	13	0	0	38	31	10
2019	Information management	55	0	26	0	13	0	6	59	14	17
2019	Information technology	61	12	15	7	2	0	2	75	10	42
2019	Data sciences	54	14	5	9	18	0	0	68	27	22
2019	Policy	56	11	11	0	22	0	0	67	22	10
2019	Project management	54	12	10	18	7	0	0	66	24	18
2019	None of the above	60	11	13	8	6	0	2	73	14	40
2018	Client contact centre	52	14	20	7	0	0	7	71	8	15
2018	Compliance, inspection and enforcement	60	16	8	0	8	0	8	82	9	12
2018	Communications or public affairs	49	18	17	7	9	0	0	67	16	42
2018	Administration and operations	59	15	7	4	12	0	3	77	17	75
2018	Human resources	56	17	7	7	10	0	2	75	18	29
2018	Financial management	71	4	6	4	8	4	4	81	13	26
2018	Information management	33	17	8	26	8	0	8	54	37	12
2018	Information technology	56	15	15	7	7	0	0	71	14	28
2018	Data sciences	73	16	5	5	0	0	0	89	5	19
2018	Project management	48	18	11	12	12	0	0	65	24	17
2018	Other services to the public	46	20	10	5	8	0	10	74	15	11
2018	None of the above	43	15	17	0	21	0	5	61	22	20
2017	Client contact centre	45	9	12	8	12	4	10	62	24	23
2017	Communications or public affairs	40	31	12	7	10	0	0	71	17	39
2017	Legal services	60	15	9	17	0	0	0	74	17	13
2017	Administration and operations	52	22	8	8	6	0	5	77	15	82
2017	Human resources	54	15	8	8	12	0	3	72	20	27
2017	Financial management	70	17	5	4	0	0	4	91	4	24
2017	Information management	40	30	11	8	11	0	0	70	18	27
2017	Information technology	61	17	10	5	7	0	0	78	12	41
2017	Data sciences	50	10	15	11	5	5	5	66	17	20
2017	Policy	41	10	10	10	20	0	10	56	33	10
2017	Project management	47	14	21	4	10	0	3	63	15	28
2017	None of the above	41	19	14	2	21	0	2	61	24	41

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	27	9	7	2	0	0	81	10	42
2020	Compliance, inspection and enforcement	53	31	13	3	0	0	0	84	3	29
2020	Communications or public affairs	54	29	15	2	0	0	0	83	2	61
2020	Legal services	69	24	8	0	0	0	0	92	0	13
2020	Administration and operations	48	30	14	4	4	0	0	78	8	124
2020	Human resources	51	25	13	2	4	0	4	80	7	49
2020	Financial management	50	21	21	3	5	0	0	71	9	34
2020	Procurement	28	41	12	6	12	0	0	70	18	16
2020	Information management	35	46	16	3	0	0	0	81	3	20
2020	Information technology	46	29	15	4	3	0	3	77	7	72
2020	Data sciences	51	20	5	10	13	0	0	72	23	20
2020	Policy	64	9	17	6	0	5	0	76	6	19
2020	Project management	61	18	14	0	7	0	0	79	7	15
2020	Other services to the public	58	31	6	5	0	0	0	89	5	19
2020	None of the above	60	30	3	3	3	0	0	91	6	35
2019	Client contact centre	68	22	8	0	3	0	0	90	3	41
2019	Compliance, inspection and enforcement	52	32	6	5	0	0	6	89	5	20
2019	Communications or public affairs	57	21	14	6	0	0	2	80	6	63
2019	Legal services	70	12	12	6	0	0	0	82	6	16
2019	Administration and operations	56	26	8	1	4	0	4	86	5	88
2019	Human resources	71	11	7	4	4	0	4	85	8	29
2019	Financial management	72	18	5	3	2	0	0	90	5	37
2019	Procurement	62	24	0	7	7	0	0	86	14	13
2019	Materiel management	86	0	14	0	0	0	0	86	0	10
2019	Information management	46	37	6	6	6	0	0	83	11	17
2019	Information technology	69	24	0	5	0	2	0	95	5	42
2019	Data sciences	51	39	0	10	0	0	0	90	10	21
2019	Policy	71	29	0	0	0	0	0	100	0	10
2019	Project management	55	25	6	6	7	0	0	80	13	17
2019	None of the above	65	20	15	0	0	0	0	85	0	40
2018	Client contact centre	46	33	21	0	0	0	0	79	0	15
2018	Compliance, inspection and enforcement	42	34	24	0	0	0	0	76	0	12
2018	Communications or public affairs	52	31	15	0	2	0	0	83	2	42
2018	Administration and operations	66	20	10	1	2	0	1	87	3	75
2018	Human resources	71	17	10	0	0	0	2	90	0	29
2018	Financial management	61	27	4	0	4	0	4	92	4	26
2018	Information management	42	16	34	0	8	0	0	58	8	12
2018	Information technology	61	21	11	4	4	0	0	82	7	28
2018	Data sciences	51	38	5	0	5	0	0	89	5	19
2018	Project management	53	16	12	6	0	0	12	79	7	17
2018	Other services to the public	67	23	0	0	0	0	10	100	0	11
2018	None of the above	45	26	14	5	6	0	5	74	11	20
2017	Client contact centre	52	30	9	4	0	4	0	87	4	23
2017	Communications or public affairs	52	29	5	3	2	3	5	88	6	38
2017	Legal services	55	30	7	8	0	0	0	85	8	13
2017	Administration and operations	60	26	6	4	2	0	1	88	6	82
2017	Human resources	47	25	16	8	0	4	0	76	8	27
2017	Financial management	44	34	22	0	0	0	0	78	0	23
2017	Information management	53	21	15	0	8	0	4	76	8	27
2017	Information technology	70	17	7	5	0	0	0	88	5	41
2017	Data sciences	50	40	0	5	0	0	5	95	5	20
2017	Policy	30	41	30	0	0	0	0	70	0	10
2017	Project management	68	22	3	3	0	0	3	93	4	28
2017	None of the above	61	19	13	0	2	0	5	84	3	41

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	28	19	5	0	0	76	5	42
2020	Compliance, inspection and enforcement	24	49	18	6	4	0	73	10	29
2020	Communications or public affairs	33	46	14	5	1	0	80	7	61
2020	Legal services	14	79	0	8	0	0	92	8	13
2020	Administration and operations	32	41	20	6	2	0	72	8	124
2020	Human resources	44	36	12	6	0	2	82	6	49
2020	Financial management	21	42	26	11	0	0	63	11	34
2020	Procurement	20	49	18	6	6	0	70	12	16
2020	Information management	30	35	25	5	5	0	64	10	20
2020	Information technology	35	44	14	7	0	0	79	7	72
2020	Data sciences	31	31	31	5	3	0	61	8	20
2020	Policy	16	56	28	0	0	0	72	0	19
2020	Project management	31	51	0	11	7	0	82	18	15
2020	Other services to the public	43	41	10	0	6	0	85	6	19
2020	None of the above	34	40	20	3	3	0	74	6	35

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	30	36	5	2	0	0	57	7	42
2020	Compliance, inspection and enforcement	15	33	35	11	6	0	0	48	17	29
2020	Communications or public affairs	10	44	31	12	3	0	0	55	15	61
2020	Legal services	21	39	31	8	0	0	0	61	8	13
2020	Administration and operations	20	28	39	11	2	0	1	48	13	124
2020	Human resources	23	23	33	18	2	0	0	46	20	49
2020	Financial management	19	20	40	18	3	0	0	39	21	34
2020	Procurement	12	32	24	31	0	0	0	45	31	16
2020	Information management	10	41	25	19	5	0	0	51	24	20
2020	Information technology	23	40	27	11	0	0	0	62	11	72
2020	Data sciences	10	46	25	18	0	0	0	56	18	20
2020	Policy	16	28	38	13	5	0	0	44	18	19
2020	Project management	4	34	42	12	7	0	0	38	20	15
2020	Other services to the public	31	21	26	11	11	0	0	52	22	19
2020	None of the above	20	28	38	8	6	0	0	48	14	35
2019	Client contact centre	37	44	17	0	3	0	0	80	3	41
2019	Compliance, inspection and enforcement	6	45	34	15	0	0	0	50	15	20
2019	Communications or public affairs	15	31	40	10	5	0	0	45	15	63
2019	Legal services	28	37	30	6	0	0	0	65	6	16
2019	Administration and operations	25	29	37	6	3	0	0	54	9	89
2019	Human resources	16	24	38	14	8	0	0	40	22	29
2019	Financial management	34	27	25	13	0	0	0	62	13	37
2019	Procurement	19	45	29	7	0	0	0	64	7	13
2019	Materiel management	9	9	34	35	13	0	0	18	48	10
2019	Information management	16	28	38	18	0	0	0	45	18	17
2019	Information technology	34	28	26	12	0	0	0	62	12	43
2019	Data sciences	18	37	40	5	0	0	0	56	5	22
2019	Policy	17	33	29	22	0	0	0	50	22	10
2019	Project management	20	27	29	18	6	0	0	47	25	19
2019	None of the above	21	31	33	7	8	0	0	52	15	40
2018	Client contact centre	12	33	48	0	7	0	0	45	7	15
2018	Compliance, inspection and enforcement	8	42	50	0	0	0	0	50	0	12
2018	Communications or public affairs	8	41	38	11	2	0	0	49	13	42
2018	Administration and operations	23	34	32	9	2	0	0	58	11	75
2018	Human resources	21	44	32	4	0	0	0	65	4	29
2018	Financial management	20	30	39	8	4	0	0	49	11	26
2018	Information management	8	59	24	9	0	0	0	67	9	12
2018	Information technology	20	21	21	35	3	0	0	40	39	29
2018	Data sciences	29	38	27	5	0	0	0	67	5	19
2018	Project management	12	59	30	0	0	0	0	70	0	17
2018	Other services to the public	10	53	27	10	0	0	0	63	10	11
2018	None of the above	22	29	29	15	0	5	0	54	15	21
2017	Client contact centre	13	52	26	9	0	0	0	65	9	23
2017	Communications or public affairs	13	42	24	14	7	0	0	54	21	39
2017	Legal services	7	31	39	15	7	0	0	38	22	13
2017	Administration and operations	15	31	39	11	4	0	0	46	14	82
2017	Human resources	14	30	33	23	0	0	0	44	23	27
2017	Financial management	9	16	55	16	4	0	0	25	20	24
2017	Information management	23	33	30	7	7	0	0	56	14	27
2017	Information technology	10	35	36	10	7	2	0	46	18	41
2017	Data sciences	5	55	25	10	5	0	0	60	15	20
2017	Policy	0	41	49	10	0	0	0	41	10	10
2017	Project management	11	44	36	7	3	0	0	54	10	29
2017	None of the above	19	43	24	6	8	0	0	62	14	41

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	7	48	31	7	2	0	38	12	42
2020	Compliance, inspection and enforcement	7	18	26	38	11	0	0	49	25	28
2020	Communications or public affairs	4	13	45	21	17	0	0	37	17	61
2020	Legal services	0	8	47	29	16	0	0	45	8	13
2020	Administration and operations	9	16	38	22	16	0	0	37	25	122
2020	Human resources	8	28	38	13	10	0	2	24	37	47
2020	Financial management	8	25	32	21	14	0	0	35	33	34
2020	Procurement	20	11	43	26	0	0	0	26	31	16
2020	Information management	11	19	30	30	10	0	0	40	30	20
2020	Information technology	3	19	43	25	10	0	0	35	22	72
2020	Data sciences	0	23	25	36	15	0	0	51	23	20
2020	Policy	12	16	44	17	11	0	0	27	28	19
2020	Project management	7	12	48	32	0	0	0	32	20	15
2020	Other services to the public	17	5	41	17	20	0	0	37	22	19
2020	None of the above	9	23	32	22	14	0	0	37	32	35
2019	Client contact centre	3	8	30	32	28	0	0	60	10	40
2019	Compliance, inspection and enforcement	0	5	39	51	6	0	0	56	5	20
2019	Communications or public affairs	7	18	43	25	8	0	0	32	25	63
2019	Legal services	0	6	42	46	6	0	0	52	6	16
2019	Administration and operations	8	14	29	30	18	1	0	49	22	88
2019	Human resources	16	29	27	26	3	0	0	29	44	29
2019	Financial management	5	22	34	29	10	0	0	39	27	37
2019	Procurement	0	14	38	24	24	0	0	48	14	13
2019	Materiel management	13	35	38	5	9	0	0	14	48	10
2019	Information management	6	18	31	26	19	0	0	46	23	17
2019	Information technology	6	20	33	16	24	0	0	41	26	42
2019	Data sciences	0	10	25	46	19	0	0	65	10	22
2019	Policy	22	0	39	28	11	0	0	39	22	10
2019	Project management	13	17	32	28	10	0	0	38	30	19
2019	None of the above	18	15	25	20	21	0	0	41	34	40
2018	Client contact centre	0	14	34	33	19	0	0	52	14	15
2018	Compliance, inspection and enforcement	0	0	66	26	8	0	0	34	0	12
2018	Communications or public affairs	4	14	39	32	11	0	0	43	17	42
2018	Administration and operations	5	13	27	37	18	0	0	55	18	75
2018	Human resources	0	4	56	21	19	0	0	40	4	29
2018	Financial management	4	23	32	32	8	0	0	40	27	25
2018	Information management	0	9	33	34	24	0	0	58	9	12
2018	Information technology	25	25	24	14	13	0	0	27	49	29
2018	Data sciences	0	17	23	29	31	0	0	59	17	18
2018	Project management	6	0	40	36	18	0	0	54	6	17
2018	Other services to the public	10	5	42	22	21	0	0	42	16	10
2018	None of the above	0	28	27	17	20	0	7	40	30	21
2017	Client contact centre	0	13	28	54	5	0	0	59	13	22
2017	Communications or public affairs	10	18	16	38	18	0	0	55	29	39
2017	Legal services	7	7	46	15	24	0	0	39	15	13
2017	Administration and operations	5	17	39	27	12	0	0	39	22	82
2017	Human resources	0	31	11	50	8	0	0	58	31	26
2017	Financial management	0	22	60	4	9	0	4	14	23	23
2017	Information management	7	25	22	19	27	0	0	46	32	26
2017	Information technology	7	22	35	31	5	0	0	36	29	41
2017	Data sciences	5	0	41	25	30	0	0	54	5	20
2017	Policy	0	10	80	10	0	0	0	10	10	10
2017	Project management	4	14	41	23	18	0	0	42	17	29
2017	None of the above	7	19	28	22	24	0	0	46	26	41

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	31	14	5	5	19	0	70	12	42
2020	Compliance, inspection and enforcement	58	28	9	3	3	0	0	85	6	29
2020	Communications or public affairs	35	45	12	5	2	2	0	81	7	60
2020	Legal services	61	24	16	0	0	0	0	84	0	13
2020	Administration and operations	27	37	25	7	2	2	0	65	9	124
2020	Human resources	32	39	17	4	2	6	0	76	6	49
2020	Financial management	24	43	18	8	0	7	0	72	9	33
2020	Procurement	71	18	6	5	0	0	0	89	5	16
2020	Information management	17	51	16	10	0	5	0	72	11	20
2020	Information technology	29	39	17	9	0	4	1	72	10	72
2020	Data sciences	31	39	15	10	5	0	0	69	15	20
2020	Policy	39	27	9	14	6	5	0	69	21	19
2020	Project management	18	27	33	7	7	7	0	49	16	15
2020	Other services to the public	20	43	20	0	6	5	6	71	6	19
2020	None of the above	28	23	33	6	3	6	0	55	10	35
2019	Client contact centre	37	9	32	7	3	9	3	52	11	41
2019	Compliance, inspection and enforcement	36	39	5	15	0	5	0	79	16	19
2019	Communications or public affairs	24	33	20	12	4	7	0	62	16	63
2019	Legal services	58	6	25	6	0	6	0	67	6	16
2019	Administration and operations	28	42	12	8	1	8	0	76	10	89
2019	Human resources	19	43	6	15	14	3	0	64	29	29
2019	Financial management	40	27	22	2	0	8	0	73	3	37
2019	Procurement	45	41	7	0	0	7	0	92	0	13
2019	Materiel management	18	7	45	13	9	9	0	27	24	10
2019	Information management	28	46	7	12	6	0	0	74	19	17
2019	Information technology	31	16	32	10	6	5	0	50	16	42
2019	Data sciences	9	49	28	14	0	0	0	58	14	22
2019	Policy	11	50	17	22	0	0	0	61	22	10
2019	Project management	6	50	20	15	0	9	0	61	17	19
2019	None of the above	21	16	25	9	10	14	4	46	23	40
2018	Client contact centre	7	47	46	0	0	0	0	54	0	15
2018	Compliance, inspection and enforcement	9	54	28	9	0	0	0	63	9	11
2018	Communications or public affairs	24	40	22	9	0	5	0	67	10	41
2018	Administration and operations	25	48	12	7	3	4	0	77	10	73
2018	Human resources	40	38	15	0	0	7	0	84	0	29
2018	Financial management	23	52	8	6	4	8	0	81	11	26
2018	Information management	18	37	18	18	0	9	0	60	20	11
2018	Information technology	15	24	33	18	11	0	0	39	28	28
2018	Data sciences	16	46	27	11	0	0	0	62	11	19
2018	Project management	29	25	35	11	0	0	0	54	11	17
2018	Other services to the public	10	81	8	0	0	0	0	92	0	11
2018	None of the above	31	32	15	10	7	5	0	66	18	21
2017	Client contact centre	17	26	30	18	4	4	0	45	23	23
2017	Communications or public affairs	17	34	20	17	3	9	0	56	22	39
2017	Legal services	32	45	7	7	0	9	0	84	8	13
2017	Administration and operations	14	45	21	3	6	11	0	66	11	82
2017	Human resources	22	38	18	10	9	0	4	62	20	27
2017	Financial management	22	42	24	12	0	0	0	64	12	24
2017	Information management	19	25	19	10	12	15	0	51	26	27
2017	Information technology	23	24	29	7	10	7	0	50	18	41
2017	Data sciences	20	60	10	0	5	5	0	84	6	20
2017	Policy	0	30	41	10	10	0	10	33	22	10
2017	Project management	21	31	24	14	0	10	0	58	15	29
2017	None of the above	11	29	27	11	8	12	2	46	22	41

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	30	9	0	7	19	79	9	42
2020	Compliance, inspection and enforcement	64	17	9	7	3	0	81	10	29
2020	Communications or public affairs	46	25	13	13	2	1	72	15	61
2020	Legal services	53	39	8	0	0	0	92	0	13
2020	Administration and operations	29	33	25	10	2	1	62	13	123
2020	Human resources	30	45	11	4	2	8	81	7	49
2020	Financial management	32	23	21	11	3	9	61	15	34
2020	Procurement	75	12	13	0	0	0	87	0	15
2020	Information management	37	21	21	5	0	16	69	6	20
2020	Information technology	37	34	15	7	0	7	77	7	72
2020	Data sciences	46	20	14	15	0	5	70	16	20
2020	Policy	44	42	0	9	5	0	86	14	19
2020	Project management	25	27	27	13	0	7	57	14	15
2020	Other services to the public	31	37	10	6	6	11	76	13	19
2020	None of the above	33	37	9	9	6	6	74	16	35

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	42	5	10	8	0	5	76	19	40
2020	Compliance, inspection and enforcement	54	21	4	13	9	0	0	75	22	29
2020	Communications or public affairs	49	26	11	10	4	1	0	76	13	61
2020	Legal services	45	24	8	16	8	0	0	69	24	13
2020	Administration and operations	44	31	8	12	5	0	1	76	16	124
2020	Human resources	43	35	13	6	2	0	2	79	8	49
2020	Financial management	33	29	17	9	9	3	0	64	19	34
2020	Procurement	57	31	6	6	0	0	0	88	6	16
2020	Information management	44	11	25	15	0	5	0	58	16	20
2020	Information technology	41	33	7	13	5	0	1	75	18	72
2020	Data sciences	46	20	15	18	0	0	0	66	18	20
2020	Policy	48	25	0	11	11	5	0	77	23	19
2020	Project management	55	27	6	12	0	0	0	82	12	15
2020	Other services to the public	36	27	11	11	10	0	6	67	21	19
2020	None of the above	37	22	14	20	6	0	0	60	27	34

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	18	15	2	5	9	5	74	9	42
2020	Compliance, inspection and enforcement	70	12	6	3	6	0	4	84	10	28
2020	Communications or public affairs	60	31	6	2	0	1	0	92	2	61
2020	Legal services	61	31	0	8	0	0	0	92	8	13
2020	Administration and operations	51	30	10	4	1	3	1	84	5	123
2020	Human resources	40	43	7	2	2	4	2	89	4	49
2020	Financial management	46	28	6	7	5	9	0	80	13	34
2020	Procurement	65	24	5	0	0	0	6	95	0	16
2020	Information management	54	10	19	5	0	10	0	72	6	20
2020	Information technology	53	31	9	2	1	1	1	86	4	72
2020	Data sciences	56	25	10	8	0	0	0	81	8	20
2020	Policy	58	25	6	5	0	5	0	88	6	19
2020	Project management	55	20	12	13	0	0	0	75	13	15
2020	Other services to the public	51	28	11	4	0	6	0	84	5	19
2020	None of the above	56	22	10	3	6	3	0	80	9	35

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	30	7	9	2	7	2	79	13	42
2020	Compliance, inspection and enforcement	60	15	13	3	9	0	0	76	12	29
2020	Communications or public affairs	45	40	10	1	2	1	0	86	4	61
2020	Legal services	84	16	0	0	0	0	0	100	0	13
2020	Administration and operations	43	31	18	7	2	0	0	74	8	124
2020	Human resources	32	48	17	0	4	0	0	80	4	49
2020	Financial management	49	23	21	3	3	3	0	74	5	34
2020	Procurement	67	33	0	0	0	0	0	100	0	15
2020	Information management	38	19	26	5	5	5	0	61	11	20
2020	Information technology	44	34	17	2	1	1	0	79	4	72
2020	Data sciences	46	36	10	8	0	0	0	82	8	20
2020	Policy	38	44	0	7	11	0	0	82	18	19
2020	Project management	18	42	25	7	0	0	7	65	8	15
2020	Other services to the public	33	36	17	9	6	0	0	69	14	19
2020	None of the above	38	29	6	15	6	6	0	71	23	35
2019	Client contact centre	42	26	22	5	3	3	0	70	8	41
2019	Compliance, inspection and enforcement	49	32	5	14	0	0	0	81	14	20
2019	Communications or public affairs	30	31	21	9	4	5	0	64	14	63
2019	Legal services	69	19	12	0	0	0	0	88	0	16
2019	Administration and operations	31	40	15	8	3	2	0	73	12	89
2019	Human resources	12	42	14	11	21	0	0	53	32	29
2019	Financial management	37	31	19	9	2	3	0	69	11	37
2019	Procurement	52	19	14	14	0	0	0	71	14	13
2019	Materiel management	9	23	33	13	22	0	0	32	35	10
2019	Information management	34	24	24	19	0	0	0	57	19	17
2019	Information technology	31	34	18	7	8	2	0	66	16	42
2019	Data sciences	18	54	23	0	0	5	0	76	0	22
2019	Policy	11	67	11	11	0	0	0	78	11	10
2019	Project management	19	35	28	6	6	5	0	56	14	19
2019	None of the above	31	28	11	7	15	8	0	64	24	39
2018	Client contact centre	7	60	33	0	0	0	0	67	0	15
2018	Compliance, inspection and enforcement	8	60	24	0	8	0	0	68	8	12
2018	Communications or public affairs	26	46	14	9	0	5	0	76	9	42
2018	Administration and operations	26	44	17	10	3	1	0	71	12	75
2018	Human resources	30	45	18	0	0	7	0	81	0	29
2018	Financial management	27	48	14	12	0	0	0	75	12	26
2018	Information management	17	33	33	17	0	0	0	50	17	12
2018	Information technology	15	38	25	7	15	0	0	53	22	28
2018	Data sciences	16	56	17	5	5	0	0	73	11	19
2018	Project management	42	29	11	18	0	0	0	71	18	17
2018	Other services to the public	29	33	19	0	19	0	0	62	19	11
2018	None of the above	20	47	21	9	3	0	0	67	12	21
2017	Client contact centre	4	57	21	18	0	0	0	61	18	23
2017	Communications or public affairs	14	44	20	17	5	0	0	58	22	39
2017	Legal services	40	45	0	7	0	7	0	92	8	13
2017	Administration and operations	16	47	20	7	6	4	0	66	14	82
2017	Human resources	15	43	21	11	4	5	0	61	16	27
2017	Financial management	17	39	28	12	4	0	0	56	16	24
2017	Information management	11	38	16	19	11	5	0	52	32	26
2017	Information technology	20	41	20	7	7	5	0	64	15	41
2017	Data sciences	25	65	10	0	0	0	0	90	0	20
2017	Policy	0	50	41	10	0	0	0	50	10	10
2017	Project management	32	41	17	7	3	0	0	73	10	29
2017	None of the above	18	31	16	10	18	7	0	53	30	40

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	43	5	2	2	0	2	90	5	42
2020	Compliance, inspection and enforcement	46	42	6	4	3	0	0	87	7	29
2020	Communications or public affairs	57	33	8	0	2	0	0	90	2	61
2020	Legal services	49	51	0	0	0	0	0	100	0	12
2020	Administration and operations	45	40	8	5	2	1	0	85	6	124
2020	Human resources	60	32	5	0	3	0	0	92	3	48
2020	Financial management	57	25	5	9	0	4	0	85	9	33
2020	Procurement	71	23	6	0	0	0	0	94	0	16
2020	Information management	33	41	15	11	0	0	0	74	11	20
2020	Information technology	58	32	9	0	0	1	0	91	0	72
2020	Data sciences	36	56	5	3	0	0	0	92	3	20
2020	Policy	44	41	0	14	0	0	0	86	14	19
2020	Project management	62	20	13	5	0	0	0	82	5	15
2020	Other services to the public	31	54	10	0	6	0	0	84	6	19
2020	None of the above	57	31	3	6	3	0	0	88	9	35

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	41	9	7	0	0	2	83	8	42
2020	Compliance, inspection and enforcement	59	27	3	3	7	0	0	87	10	28
2020	Communications or public affairs	54	34	7	3	2	0	0	88	5	61
2020	Legal services	66	34	0	0	0	0	0	100	0	12
2020	Administration and operations	42	42	7	7	2	1	0	84	9	124
2020	Human resources	57	31	9	0	3	0	0	88	3	48
2020	Financial management	61	19	8	6	3	3	0	83	9	34
2020	Procurement	63	37	0	0	0	0	0	100	0	16
2020	Information management	44	25	21	11	0	0	0	68	11	20
2020	Information technology	55	35	6	3	0	1	0	91	3	72
2020	Data sciences	41	51	5	3	0	0	0	92	3	20
2020	Policy	61	30	0	9	0	0	0	91	9	19
2020	Project management	49	41	11	0	0	0	0	89	0	15
2020	Other services to the public	31	47	11	6	6	0	0	78	11	19
2020	None of the above	47	29	15	5	3	0	0	77	8	35

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	30	19	3	0	5	3	76	3	41
2020	Compliance, inspection and enforcement	57	24	16	0	3	0	0	81	3	29
2020	Communications or public affairs	51	34	10	0	2	0	3	88	2	61
2020	Legal services	57	34	9	0	0	0	0	91	0	12
2020	Administration and operations	38	40	12	5	2	2	1	80	8	122
2020	Human resources	50	29	17	2	0	0	2	81	2	48
2020	Financial management	50	23	17	3	0	3	3	78	4	34
2020	Procurement	65	29	6	0	0	0	0	94	0	16
2020	Information management	22	30	48	0	0	0	0	52	0	20
2020	Information technology	41	37	17	1	0	1	3	81	1	72
2020	Data sciences	36	31	28	0	0	0	5	70	0	20
2020	Policy	61	36	0	3	0	0	0	97	3	19
2020	Project management	33	27	32	0	0	0	7	65	0	15
2020	Other services to the public	31	37	21	5	6	0	0	68	11	19
2020	None of the above	44	31	18	3	3	0	0	75	6	35

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	41	5	2	0	0	2	93	3	42
2020	Compliance, inspection and enforcement	71	23	3	0	3	0	0	94	3	29
2020	Communications or public affairs	67	26	2	1	2	1	0	94	4	61
2020	Legal services	66	34	0	0	0	0	0	100	0	12
2020	Administration and operations	51	40	5	4	0	1	0	91	4	123
2020	Human resources	62	28	6	0	2	2	0	92	2	48
2020	Financial management	61	23	9	0	3	3	0	88	4	34
2020	Procurement	77	23	0	0	0	0	0	100	0	16
2020	Information management	38	41	21	0	0	0	0	79	0	20
2020	Information technology	61	32	4	3	0	0	0	93	3	72
2020	Data sciences	41	36	18	0	0	0	5	81	0	20
2020	Policy	66	31	3	0	0	0	0	97	0	19
2020	Project management	66	29	6	0	0	0	0	94	0	14
2020	Other services to the public	45	37	6	0	6	0	6	88	6	19
2020	None of the above	64	17	12	3	3	0	0	82	6	35

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	23	2	0	2	0	2	95	3	42
2020	Compliance, inspection and enforcement	90	4	3	0	0	3	0	97	0	29
2020	Communications or public affairs	87	11	0	0	2	0	0	98	2	61
2020	Legal services	100	0	0	0	0	0	0	100	0	12
2020	Administration and operations	79	18	2	1	0	0	0	98	1	124
2020	Human resources	79	21	0	0	0	0	0	100	0	48
2020	Financial management	79	15	0	3	0	3	0	97	3	34
2020	Procurement	86	14	0	0	0	0	0	100	0	16
2020	Information management	74	21	0	0	0	5	0	100	0	20
2020	Information technology	86	13	1	0	0	0	0	99	0	71
2020	Data sciences	95	5	0	0	0	0	0	100	0	20
2020	Policy	78	11	11	0	0	0	0	89	0	19
2020	Project management	82	13	5	0	0	0	0	95	0	15
2020	Other services to the public	79	17	0	0	0	0	4	100	0	19
2020	None of the above	88	9	0	0	3	0	0	97	3	35

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	29	9	7	10	7	2	71	18	42
2020	Compliance, inspection and enforcement	74	17	3	6	0	0	0	91	6	29
2020	Communications or public affairs	54	39	3	2	2	0	0	93	4	60
2020	Legal services	76	16	8	0	0	0	0	92	0	13
2020	Administration and operations	44	37	11	7	0	2	0	82	7	124
2020	Human resources	48	24	15	5	0	6	2	78	5	47
2020	Financial management	54	24	9	3	0	7	3	87	3	34
2020	Procurement	88	12	0	0	0	0	0	100	0	16
2020	Information management	54	19	26	0	0	0	0	74	0	20
2020	Information technology	52	31	11	3	1	1	0	84	4	72
2020	Data sciences	49	30	5	10	0	0	5	84	11	20
2020	Policy	44	47	9	0	0	0	0	91	0	19
2020	Project management	53	35	12	0	0	0	0	88	0	15
2020	Other services to the public	30	39	15	0	6	5	6	77	6	19
2020	None of the above	48	30	6	3	3	9	0	86	7	34

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	38	2	2	7	0	2	88	10	42
2020	Compliance, inspection and enforcement	60	24	0	10	6	0	0	84	16	29
2020	Communications or public affairs	60	26	4	6	2	2	0	88	8	60
2020	Legal services	61	31	0	8	0	0	0	92	8	13
2020	Administration and operations	56	31	4	5	3	0	0	88	8	123
2020	Human resources	54	32	8	2	2	2	0	87	4	48
2020	Financial management	43	36	3	8	9	0	0	79	17	34
2020	Procurement	71	23	6	0	0	0	0	94	0	16
2020	Information management	44	40	11	5	0	0	0	84	5	20
2020	Information technology	56	33	5	3	1	0	1	90	4	72
2020	Data sciences	51	41	0	8	0	0	0	92	8	20
2020	Policy	58	31	0	0	6	0	5	94	6	19
2020	Project management	75	7	6	12	0	0	0	82	12	15
2020	Other services to the public	42	39	10	0	4	0	6	85	5	19
2020	None of the above	48	30	3	15	3	0	0	79	18	34

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	29	7	0	7	2	2	85	8	42
2020	Compliance, inspection and enforcement	83	4	3	7	0	3	0	90	7	29
2020	Communications or public affairs	67	25	4	2	2	0	0	92	4	60
2020	Legal services	69	31	0	0	0	0	0	100	0	13
2020	Administration and operations	61	29	6	2	2	1	0	90	4	124
2020	Human resources	56	38	2	0	2	2	0	96	2	48
2020	Financial management	52	26	16	3	0	3	0	80	3	34
2020	Procurement	82	18	0	0	0	0	0	100	0	16
2020	Information management	44	35	21	0	0	0	0	79	0	20
2020	Information technology	68	25	3	4	0	0	0	93	4	72
2020	Data sciences	46	49	0	5	0	0	0	95	5	20
2020	Policy	66	14	9	0	0	5	5	90	0	19
2020	Project management	65	24	6	5	0	0	0	89	5	14
2020	Other services to the public	62	22	10	0	6	0	0	84	6	19
2020	None of the above	62	20	6	6	3	3	0	84	10	34

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	61	17	7	15	0	0	0	78	15	12
2020	Communications or public affairs	50	43	4	0	4	0	0	93	4	26
2020	Administration and operations	19	51	12	16	2	0	0	70	19	44
2020	Human resources	24	38	20	0	18	0	0	62	18	11
2020	Financial management	19	59	7	15	0	0	0	78	15	13
2020	Information technology	45	34	17	5	0	0	0	78	5	23
2019	Communications or public affairs	16	58	12	14	0	0	0	74	14	23
2019	Administration and operations	16	39	17	17	0	8	4	62	19	27
2019	Information technology	31	21	18	6	6	6	12	63	15	17
2019	Project management	20	43	28	0	10	0	0	63	10	11
2019	None of the above	28	26	29	0	17	0	0	54	17	10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	0	12
2020	Communications or public affairs	90	10	26
2020	Administration and operations	100	0	44
2020	Human resources	100	0	11
2020	Financial management	93	7	13
2020	Information technology	91	9	24

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Compliance, inspection and enforcement	34	28	7	22	9	61	31	12
2020	Communications or public affairs	31	51	10	8	0	82	8	24
2020	Administration and operations	21	31	12	27	9	52	36	44
2020	Human resources	24	9	20	20	26	33	47	11
2020	Financial management	10	34	30	26	0	44	26	12
2020	Information technology	38	29	18	15	0	68	15	22

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	41
2020	Compliance, inspection and enforcement	3	97	29
2020	Communications or public affairs	7	93	61
2020	Legal services	16	84	13
2020	Administration and operations	7	93	124
2020	Human resources	9	91	47
2020	Financial management	14	86	34
2020	Procurement	6	94	16
2020	Information management	11	89	20
2020	Information technology	6	94	71
2020	Data sciences	14	86	20
2020	Policy	5	95	19
2020	Project management	11	89	13
2020	Other services to the public	10	90	19
2020	None of the above	15	85	34

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	41
2020	Compliance, inspection and enforcement	6	94	29
2020	Communications or public affairs	5	95	61
2020	Legal services	16	84	13
2020	Administration and operations	11	89	124
2020	Human resources	17	83	47
2020	Financial management	13	87	34
2020	Procurement	18	82	16
2020	Information management	11	89	20
2020	Information technology	9	91	71
2020	Data sciences	5	95	20
2020	Policy	9	91	19
2020	Project management	34	66	13
2020	Other services to the public	15	85	19
2020	None of the above	10	90	34
2019	Client contact centre	16	84	41
2019	Compliance, inspection and enforcement	15	85	20
2019	Communications or public affairs	12	88	63
2019	Legal services	6	94	16
2019	Administration and operations	16	84	89
2019	Human resources	23	77	29
2019	Financial management	6	94	37
2019	Procurement	7	93	13
2019	Materiel management	0	100	10
2019	Information management	24	76	17
2019	Information technology	9	91	42
2019	Data sciences	9	91	22
2019	Policy	22	78	10
2019	Project management	12	88	19
2019	None of the above	9	91	39
2017	Administration and operations	11	89	82
2017	Information management	23	77	27
2017	Information technology	22	78	41
2014	Communications or public affairs	16	84	42
2014	Science and technology	0	100	11
2014	Administration and operations	15	85	90
2014	Procurement	0	100	10
2014	Information technology	15	85	45
2014	None of the above	10	90	53

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	35	65	14

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	93	7	14
2019	Administration and operations	100	0	13
2014	Administration and operations	77	23	13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	39	61	0	0	100	0	13
2019	Administration and operations	56	20	24	0	76	24	13
2014	Administration and operations	40	51	0	10	90	10	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	36	12	2	2	0	2	83	5	42
2020	Compliance, inspection and enforcement	67	16	4	10	3	0	0	83	13	29
2020	Communications or public affairs	64	27	6	0	2	0	0	91	2	61
2020	Legal services	61	24	16	0	0	0	0	84	0	13
2020	Administration and operations	47	36	3	7	0	3	3	89	8	123
2020	Human resources	52	42	2	2	0	0	2	95	2	49
2020	Financial management	60	20	11	9	0	0	0	80	9	34
2020	Procurement	43	38	12	6	0	0	0	82	6	16
2020	Information management	49	40	5	0	0	5	0	94	0	20
2020	Information technology	52	28	10	3	0	4	3	86	3	72
2020	Data sciences	61	29	10	0	0	0	0	90	0	20
2020	Policy	44	31	15	5	0	5	0	79	6	19
2020	Project management	65	22	0	13	0	0	0	87	13	14
2020	Other services to the public	57	33	0	4	6	0	0	90	10	19
2020	None of the above	42	33	12	7	3	0	3	77	10	33

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	40	17	10	55	45	42
2020	Compliance, inspection and enforcement	42	39	16	4	48	52	29
2020	Communications or public affairs	24	56	17	4	70	30	61
2020	Legal services	53	39	8	0	43	57	13
2020	Administration and operations	23	55	22	0	71	29	124
2020	Human resources	24	63	7	7	72	28	49
2020	Financial management	15	69	9	7	83	17	34
2020	Procurement	35	57	8	0	62	38	16
2020	Information management	14	72	9	5	84	16	20
2020	Information technology	25	45	29	1	64	36	72
2020	Data sciences	15	69	15	0	82	18	20
2020	Policy	42	38	20	0	48	52	19
2020	Project management	18	68	14	0	79	21	15
2020	Other services to the public	14	59	16	11	80	20	19
2020	None of the above	27	62	11	0	70	30	35

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	72	28	14
2020	Compliance, inspection and enforcement	45	55	12
2020	Communications or public affairs	37	63	14
2020	Administration and operations	67	33	28
2020	Human resources	58	42	12
2020	Information technology	54	46	19

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	15	28	35	0	0	36	35	14
2020	Compliance, inspection and enforcement	18	10	18	30	16	9	30	51	12
2020	Communications or public affairs	0	28	9	28	22	13	32	57	14
2020	Administration and operations	5	44	7	29	15	0	49	44	28
2020	Human resources	9	51	9	30	0	0	60	30	12
2020	Information technology	26	31	0	20	17	6	61	39	19

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	7	29	42	0	0	0	29	42	14
2020	Compliance, inspection and enforcement	0	9	18	25	30	0	18	11	67	12
2020	Communications or public affairs	0	22	0	37	19	9	13	28	72	14
2020	Administration and operations	5	22	15	22	15	0	22	35	47	28
2020	Human resources	9	0	7	33	28	0	23	12	79	12
2020	Information technology	15	11	11	34	20	0	9	28	59	19

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	15	5	2	0	7	19	90	3	42
2020	Compliance, inspection and enforcement	48	4	6	4	24	0	15	60	33	29
2020	Communications or public affairs	54	12	22	3	0	2	7	73	3	61
2020	Legal services	39	16	24	0	8	0	14	64	9	13
2020	Administration and operations	45	19	9	6	2	6	14	78	11	124
2020	Human resources	43	14	12	8	6	0	17	69	17	49
2020	Financial management	34	14	12	6	6	7	21	67	17	34
2020	Procurement	32	30	17	0	6	0	14	73	7	16
2020	Information management	51	16	9	9	5	0	10	74	16	20
2020	Information technology	41	23	16	3	3	4	10	74	7	72
2020	Data sciences	36	36	8	10	0	0	10	80	11	20
2020	Policy	42	25	16	0	0	0	17	80	0	19
2020	Project management	36	22	25	10	0	0	7	63	11	15
2020	Other services to the public	36	22	11	0	0	0	31	84	0	19
2020	None of the above	59	14	6	0	6	0	15	86	7	35
2019	Client contact centre	49	17	10	0	3	3	20	85	3	41
2019	Compliance, inspection and enforcement	33	26	11	0	11	0	19	72	14	20
2019	Communications or public affairs	53	18	13	1	4	0	11	79	6	62
2019	Legal services	50	23	20	0	0	0	6	79	0	15
2019	Administration and operations	48	16	16	6	2	0	11	72	9	89
2019	Human resources	58	8	16	4	10	0	3	69	15	28
2019	Financial management	57	9	10	3	11	3	8	73	16	37
2019	Procurement	48	7	24	0	0	0	21	70	0	13
2019	Materiel management	23	22	7	35	0	0	13	52	40	10
2019	Information management	45	37	6	0	7	0	6	87	7	17
2019	Information technology	37	12	25	7	9	1	9	54	18	42
2019	Data sciences	50	27	9	9	0	0	5	81	10	22
2019	Policy	44	28	11	0	0	0	18	87	0	10
2019	Project management	30	10	24	16	4	6	11	48	24	19
2019	None of the above	51	16	3	4	16	0	10	74	22	40
2018	Client contact centre	49	37	0	0	7	0	7	92	8	14
2018	Compliance, inspection and enforcement	82	10	0	0	8	0	0	92	8	12
2018	Communications or public affairs	57	15	5	7	7	0	10	80	15	42
2018	Administration and operations	40	25	11	4	6	1	13	75	12	75
2018	Human resources	39	17	11	7	14	0	13	63	24	29
2018	Financial management	55	5	2	11	4	0	23	77	20	26
2018	Information management	34	16	16	0	16	0	17	61	20	12
2018	Information technology	41	25	17	4	7	0	7	71	11	29
2018	Data sciences	35	37	0	11	11	5	0	77	23	19
2018	Project management	35	29	12	11	12	0	0	64	24	17
2018	Other services to the public	62	8	0	10	0	0	19	88	12	11
2018	None of the above	50	17	16	0	7	5	5	74	8	21

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment