2020 Public Service Employee Survey Results for Canada Economic Development for Quebec Regions by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	37	0	5	0	95	5	18
2020	Communications or public affairs	49	36	8	4	4	84	8	25
2020	Administration and operations	45	40	5	10	0	86	10	99
2020	Human resources	69	25	5	0	0	95	0	17
2020	Financial management	53	40	0	7	0	93	7	29
2020	Information technology	64	26	0	10	0	90	10	19
2020	Policy	54	36	5	5	0	90	5	20
2020	Project management	36	40	19	0	5	76	5	22
2020	Other services to the public	24	69	7	0	0	93	0	13
2020	None of the above	54	37	0	9	0	91	9	10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	27	0	0	0	5	0	100	0	18
2020	Communications or public affairs	72	13	8	4	4	0	0	84	8	25
2020	Administration and operations	75	22	0	2	1	0	0	97	3	99
2020	Human resources	63	32	5	0	0	0	0	95	0	17
2020	Financial management	65	27	4	0	3	0	0	92	3	29
2020	Information technology	75	25	0	0	0	0	0	100	0	19
2020	Policy	79	21	0	0	0	0	0	100	0	20
2020	Project management	64	31	0	0	0	0	5	100	0	22
2020	Other services to the public	76	24	0	0	0	0	0	100	0	12
2017	Client contact centre	88	12	0	0	0	0	0	100	0	17
2017	Communications or public affairs	59	21	7	13	0	0	0	80	13	15
2017	Administration and operations	71	24	0	5	0	0	0	95	5	90
2017	Human resources	78	22	0	0	0	0	0	100	0	16
2017	Financial management	72	28	0	0	0	0	0	100	0	31
2017	Information technology	76	24	0	0	0	0	0	100	0	12
2017	Policy	76	20	0	4	0	0	0	96	4	25
2017	Project management	82	18	0	0	0	0	0	100	0	15
2017	None of the above	58	38	0	4	0	0	0	96	4	22
2014	Client contact centre	90	10	0	0	0	0	0	100	0	20
2014	Communications or public affairs	68	32	0	0	0	0	0	100	0	22
2014	Administration and operations	64	31	2	2	0	0	0	95	2	85
2014	Human resources	70	30	0	0	0	0	0	100	0	20
2014	Financial management	72	16	7	6	0	0	0	88	6	31
2014	Information technology	47	53	0	0	0	0	0	100	0	13
2014	Other services to the public	85	15	0	0	0	0	0	100	0	14
2014	None of the above	74	26	0	0	0	0	0	100	0	30

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	32	31	0	0	0	7	66	0	18
2020	Communications or public affairs	21	40	19	16	0	0	4	64	16	25
2020	Administration and operations	41	35	11	9	3	2	0	77	12	99
2020	Human resources	56	25	13	0	5	0	0	81	5	17
2020	Financial management	32	54	11	3	0	0	0	86	3	29
2020	Information technology	49	51	0	0	0	0	0	100	0	19
2020	Policy	40	36	10	10	0	0	4	79	11	20
2020	Project management	25	51	9	5	9	0	0	76	15	22
2020	Other services to the public	29	71	0	0	0	0	0	100	0	13
2020	None of the above	42	10	18	12	9	9	0	57	23	10
2019	Client contact centre	25	31	19	19	6	0	0	56	25	16
2019	Communications or public affairs	34	22	0	22	21	0	0	56	44	18
2019	Administration and operations	32	47	7	10	4	0	0	80	14	74
2019	Human resources	51	13	19	11	6	0	0	64	18	16
2019	Financial management	44	45	4	4	4	0	0	89	7	27
2019	Information technology	47	40	13	0	0	0	0	87	0	15
2019	Policy	36	32	5	21	5	0	0	68	26	19
2019	Project management	81	0	19	0	0	0	0	81	0	11
2019	None of the above	60	20	10	0	10	0	0	80	10	10
2017	Client contact centre	22	38	23	11	6	0	0	61	17	17
2017	Communications or public affairs	13	33	20	20	13	0	0	46	34	15
2017	Administration and operations	40	32	6	16	6	0	0	72	22	90
2017	Human resources	41	41	6	13	0	0	0	81	13	16
2017	Financial management	51	27	6	6	9	0	0	79	15	31
2017	Information technology	59	33	9	0	0	0	0	91	0	12
2017	Policy	67	17	4	12	0	0	0	84	12	25
2017	Project management	54	28	6	12	0	0	0	82	12	15
2017	None of the above	40	42	5	4	9	0	0	82	13	22
2014	Client contact centre	34	30	5	20	10	0	0	64	31	20
2014	Communications or public affairs	28	36	13	9	13	0	0	64	22	22
2014	Administration and operations	44	39	7	5	5	0	0	84	10	85
2014	Human resources	49	36	5	10	0	0	0	85	10	20
2014	Financial management	54	34	3	6	3	0	0	87	9	31
2014	Information technology	53	40	0	0	8	0	0	92	8	13
2014	Other services to the public	42	43	7	7	0	0	0	85	7	14
2014	None of the above	29	41	13	13	3	0	0	70	16	30

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	47	11	6	0	0	84	6	18
2020	Communications or public affairs	40	32	16	8	4	0	72	12	25
2020	Administration and operations	27	46	17	9	1	0	73	10	99
2020	Human resources	26	32	17	6	6	13	67	13	16
2020	Financial management	29	51	13	7	0	0	80	7	29
2020	Information technology	37	36	21	5	0	0	73	5	19
2020	Policy	24	60	0	15	0	0	85	15	20
2020	Project management	28	52	11	10	0	0	80	10	22
2020	Other services to the public	24	46	15	0	15	0	70	15	13
2020	None of the above	63	18	18	0	0	0	82	0	10
2019	Client contact centre	32	31	19	13	6	0	62	19	16
2019	Communications or public affairs	22	49	22	6	0	0	72	6	18
2019	Administration and operations	24	56	10	8	1	0	80	10	74
2019	Human resources	19	32	0	43	6	0	51	49	16
2019	Financial management	22	56	15	4	4	0	78	7	27
2019	Information technology	46	40	14	0	0	0	86	0	15
2019	Policy	26	47	11	11	5	0	73	16	19
2019	Project management	36	46	18	0	0	0	82	0	11
2019	None of the above	30	41	10	19	0	0	71	19	10
2018	Client contact centre	20	80	0	0	0	0	100	0	16
2018	Communications or public affairs	31	45	19	5	0	0	76	5	16
2018	Administration and operations	15	69	9	6	1	0	84	7	83
2018	Human resources	11	37	27	25	0	0	48	25	11
2018	Financial management	14	60	9	17	0	0	74	17	23
2018	Policy	20	37	22	21	0	0	57	21	19
2018	Other services to the public	31	61	0	8	0	0	92	8	13
2017	Client contact centre	29	59	0	7	6	0	88	12	17
2017	Communications or public affairs	20	41	19	13	7	0	61	20	15
2017	Administration and operations	29	48	9	11	2	0	78	13	90
2017	Human resources	6	54	21	0	19	0	60	19	16
2017	Financial management	25	62	9	3	0	0	88	3	31
2017	Information technology	59	33	9	0	0	0	91	0	12
2017	Policy	28	52	21	0	0	0	79	0	25
2017	Project management	26	62	12	0	0	0	88	0	15
2017	None of the above	39	39	9	4	9	0	78	13	22
2014	Client contact centre	19	41	25	15	0	0	59	15	20
2014	Communications or public affairs	55	31	13	0	0	0	87	0	22
2014	Administration and operations	28	43	16	12	0	1	72	12	85
2014	Human resources	55	31	4	5	0	4	90	5	20
2014	Financial management	30	51	13	0	6	0	81	6	31
2014	Information technology	45	47	8	0	0	0	92	0	13
2014	Other services to the public	14	50	29	7	0	0	64	7	14
2014	None of the above	22	54	10	13	0	0	77	13	30

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	37	5	11	0	0	0	84	11	18
2020	Communications or public affairs	29	48	4	8	12	0	0	76	20	25
2020	Administration and operations	40	41	13	4	1	1	0	81	5	99
2020	Human resources	64	19	0	6	5	0	5	87	13	17
2020	Financial management	41	37	11	11	0	0	0	78	11	27
2020	Information technology	52	27	21	0	0	0	0	79	0	18
2020	Policy	59	31	5	5	0	0	0	90	5	20
2020	Project management	13	52	20	15	0	0	0	65	15	22
2020	Other services to the public	26	50	24	0	0	0	0	76	0	12
2020	None of the above	54	28	9	9	0	0	0	83	9	10
2019	Client contact centre	25	57	6	13	0	0	0	81	13	16
2019	Communications or public affairs	39	22	28	5	0	6	0	65	5	18
2019	Administration and operations	47	39	11	4	0	0	0	85	4	75
2019	Human resources	32	32	18	13	6	0	0	63	19	16
2019	Financial management	54	35	4	4	4	0	0	88	8	26
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	46	41	0	0	12	0	0	88	12	17
2019	Project management	63	18	9	9	0	0	0	81	9	11
2019	None of the above	50	40	10	0	0	0	0	90	0	10
2017	Client contact centre	57	31	7	0	6	0	0	88	6	17
2017	Communications or public affairs	43	28	7	22	0	0	0	71	22	14
2017	Administration and operations	52	39	2	7	1	0	0	90	8	89
2017	Human resources	41	59	0	0	0	0	0	100	0	16
2017	Financial management	22	61	14	3	0	0	0	83	3	31
2017	Information technology	42	50	9	0	0	0	0	91	0	12
2017	Policy	62	30	4	4	0	0	0	92	4	24
2017	Project management	68	21	6	6	0	0	0	88	6	15
2017	None of the above	36	44	0	15	0	0	5	85	15	21
2014	Client contact centre	60	25	10	5	0	0	0	85	5	20
2014	Communications or public affairs	34	42	9	14	0	0	0	76	14	21
2014	Administration and operations	43	43	10	2	0	0	1	87	2	85
2014	Human resources	55	40	4	0	0	0	0	96	0	20
2014	Financial management	40	41	12	3	0	3	0	84	3	31
2014	Information technology	53	25	15	0	8	0	0	77	8	13
2014	Other services to the public	28	36	29	7	0	0	0	64	7	14
2014	None of the above	47	30	17	7	0	0	0	77	7	30

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	22	37	5	0	0	0	58	5	18
2020	Communications or public affairs	41	35	12	8	4	0	0	76	12	25
2020	Administration and operations	31	34	21	8	2	2	2	67	11	98
2020	Human resources	53	23	7	12	5	0	0	76	17	17
2020	Financial management	49	38	7	7	0	0	0	87	7	29
2020	Information technology	44	45	10	0	0	0	0	90	0	19
2020	Policy	50	19	10	21	0	0	0	69	21	20
2020	Project management	43	20	20	8	4	0	4	66	13	22
2020	Other services to the public	39	39	7	7	7	0	0	78	15	13
2020	None of the above	42	22	27	0	9	0	0	64	9	10
2019	Client contact centre	25	43	0	19	13	0	0	68	32	16
2019	Communications or public affairs	51	27	17	0	0	6	0	82	0	18
2019	Administration and operations	30	44	15	8	1	0	1	76	9	75
2019	Human resources	44	12	13	6	24	0	0	57	30	16
2019	Financial management	36	45	7	8	4	0	0	81	12	27
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	50	22	16	6	6	0	0	72	11	18
2019	Project management	63	37	0	0	0	0	0	100	0	11
2019	None of the above	30	50	10	10	0	0	0	80	10	10
2018	Client contact centre	26	68	6	0	0	0	0	94	0	15
2018	Communications or public affairs	19	75	0	0	6	0	0	94	6	16
2018	Administration and operations	31	43	17	5	4	0	1	74	8	83
2018	Human resources	46	54	0	0	0	0	0	100	0	11
2018	Financial management	22	39	25	13	0	0	0	61	13	23
2018	Policy	38	36	11	11	5	0	0	73	16	19
2018	Other services to the public	36	57	0	0	7	0	0	93	7	13
2017	Client contact centre	44	39	6	6	0	0	6	88	6	17
2017	Communications or public affairs	27	41	25	7	0	0	0	68	7	15
2017	Administration and operations	40	30	13	10	5	0	1	71	15	89
2017	Human resources	13	23	35	18	12	0	0	36	30	16
2017	Financial management	14	49	21	13	3	0	0	63	16	31
2017	Information technology	42	43	16	0	0	0	0	84	0	12
2017	Policy	28	60	4	8	0	0	0	88	8	25
2017	Project management	43	42	8	6	0	0	0	86	6	15
2017	None of the above	26	51	5	13	4	0	0	77	17	22
2014	Client contact centre	24	41	15	20	0	0	0	65	20	20
2014	Communications or public affairs	31	46	18	4	0	0	0	78	4	22
2014	Administration and operations	32	22	22	13	5	1	5	57	19	85
2014	Human resources	30	44	21	0	0	5	0	78	0	20
2014	Financial management	22	55	7	16	0	0	0	78	16	31
2014	Information technology	38	47	8	0	0	0	8	92	0	13
2014	Other services to the public	7	72	7	7	0	0	7	85	8	14
2014	None of the above	22	40	24	7	7	0	0	62	14	30

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	48	10	0	0	0	90	0	18
2020	Communications or public affairs	28	55	5	12	0	0	83	12	25
2020	Administration and operations	29	50	11	7	3	0	79	10	99
2020	Human resources	29	42	18	12	0	0	71	12	17
2020	Financial management	46	41	3	10	0	0	87	10	29
2020	Information technology	27	51	11	10	0	0	78	10	19
2020	Policy	24	40	21	15	0	0	64	15	20
2020	Project management	40	43	0	18	0	0	82	18	22
2020	Other services to the public	39	39	22	0	0	0	78	0	13
2020	None of the above	63	19	17	0	0	0	83	0	10
2019	Client contact centre	31	56	13	0	0	0	87	0	16
2019	Communications or public affairs	27	39	0	11	17	6	70	30	18
2019	Administration and operations	26	59	9	5	0	0	85	5	75
2019	Human resources	50	6	19	18	6	0	57	24	16
2019	Financial management	17	68	7	8	0	0	85	8	27
2019	Information technology	53	40	7	0	0	0	93	0	15
2019	Policy	42	52	5	0	0	0	95	0	19
2019	Project management	45	37	0	19	0	0	81	19	11
2019	None of the above	30	40	10	10	10	0	71	19	10
2018	Client contact centre	13	68	13	6	0	0	81	6	15
2018	Communications or public affairs	12	51	25	13	0	0	62	13	16
2018	Administration and operations	29	50	17	1	2	0	79	4	81
2018	Human resources	46	27	10	10	8	0	72	18	11
2018	Financial management	23	38	30	4	4	0	62	9	23
2018	Policy	43	52	0	5	0	0	95	5	19
2018	Other services to the public	38	55	0	7	0	0	93	7	13
2017	Client contact centre	22	60	18	0	0	0	82	0	17
2017	Communications or public affairs	21	72	7	0	0	0	93	0	15
2017	Administration and operations	39	44	9	8	0	0	83	8	90
2017	Human resources	13	39	31	12	6	0	52	18	16
2017	Financial management	32	38	12	15	3	0	70	18	31
2017	Information technology	58	25	17	0	0	0	83	0	12
2017	Policy	32	40	16	8	4	0	72	12	25
2017	Project management	46	54	0	0	0	0	100	0	15
2017	None of the above	48	18	29	4	0	0	66	4	22
2014	Client contact centre	34	40	10	10	5	0	74	16	20
2014	Communications or public affairs	10	68	9	9	4	0	78	13	22
2014	Administration and operations	25	55	12	6	2	0	80	8	85
2014	Human resources	25	55	20	0	0	0	80	0	20
2014	Financial management	30	35	26	0	9	0	65	9	31
2014	Information technology	30	40	23	8	0	0	70	8	13
2014	Other services to the public	7	79	14	0	0	0	86	0	14
2014	None of the above	16	65	7	9	3	0	81	13	30

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	65	0	5	5	0	0	89	11	18
2020	Communications or public affairs	37	32	16	16	0	0	0	68	16	25
2020	Administration and operations	26	46	17	11	1	0	0	71	12	99
2020	Human resources	13	30	35	7	10	5	0	45	18	17
2020	Financial management	35	41	10	14	0	0	0	76	14	29
2020	Information technology	42	42	10	5	0	0	0	85	5	19
2020	Policy	43	36	10	5	5	0	0	79	10	20
2020	Project management	29	49	10	8	4	0	0	78	12	22
2020	Other services to the public	34	37	15	15	0	0	0	70	15	13
2020	None of the above	42	40	0	9	10	0	0	82	18	10
2019	Client contact centre	13	50	31	0	6	0	0	62	6	16
2019	Communications or public affairs	22	38	6	17	17	0	0	61	34	18
2019	Administration and operations	18	55	17	8	1	0	0	73	9	75
2019	Human resources	25	38	18	19	0	0	0	63	19	16
2019	Financial management	14	49	15	23	0	0	0	62	23	27
2019	Information technology	53	33	13	0	0	0	0	87	0	15
2019	Policy	48	37	10	0	5	0	0	85	5	19
2019	Project management	45	46	0	9	0	0	0	91	9	11
2019	None of the above	20	61	10	0	10	0	0	81	10	10
2018	Client contact centre	21	53	26	0	0	0	0	74	0	15
2018	Communications or public affairs	18	32	31	19	0	0	0	50	19	16
2018	Administration and operations	34	35	23	7	1	0	0	69	8	83
2018	Human resources	28	36	8	28	0	0	0	64	28	11
2018	Financial management	14	9	49	19	9	0	0	23	28	22
2018	Policy	27	56	17	0	0	0	0	83	0	18
2018	Other services to the public	23	40	23	7	7	0	0	64	14	13
2017	Client contact centre	11	77	6	7	0	0	0	88	7	17
2017	Communications or public affairs	20	34	19	13	13	0	0	54	27	15
2017	Administration and operations	31	37	16	13	4	0	0	67	17	90
2017	Human resources	13	18	31	27	12	0	0	30	39	16
2017	Financial management	13	33	27	22	6	0	0	46	28	31
2017	Information technology	34	42	16	0	9	0	0	76	9	12
2017	Policy	16	48	20	17	0	0	0	63	17	25
2017	Project management	44	31	6	19	0	0	0	75	19	15
2017	None of the above	22	45	18	4	10	0	0	67	14	22
2014	Client contact centre	13	40	25	10	10	0	0	54	21	20
2014	Communications or public affairs	22	55	9	9	4	0	0	78	13	22
2014	Administration and operations	19	35	25	10	10	0	1	54	21	84
2014	Human resources	25	52	9	5	5	0	4	80	10	20
2014	Financial management	14	26	32	13	15	0	0	40	28	31
2014	Information technology	38	45	17	0	0	0	0	83	0	13
2014	Other services to the public	7	50	22	7	14	0	0	57	21	14
2014	None of the above	30	37	17	13	3	0	0	67	16	30

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	50	15	11	0	0	74	11	18
2020	Communications or public affairs	24	56	8	13	0	0	79	13	25
2020	Administration and operations	23	41	17	17	2	0	64	19	96
2020	Human resources	37	18	7	23	15	0	55	38	17
2020	Financial management	45	34	10	7	3	0	80	10	29
2020	Information technology	43	30	6	21	0	0	73	21	19
2020	Policy	38	31	15	15	0	0	69	15	20
2020	Project management	25	40	18	18	0	0	64	18	22
2020	Other services to the public	22	56	8	15	0	0	78	15	13
2020	None of the above	42	39	9	10	0	0	82	10	10
2019	Client contact centre	25	50	13	6	6	0	75	13	16
2019	Communications or public affairs	22	49	6	17	6	0	72	22	18
2019	Administration and operations	12	66	18	4	0	0	78	4	74
2019	Human resources	6	51	18	25	0	0	57	25	16
2019	Financial management	10	60	15	8	7	0	70	15	27
2019	Information technology	27	67	7	0	0	0	93	0	15
2019	Policy	5	58	26	11	0	0	63	11	19
2019	Project management	27	46	0	0	19	9	80	20	11
2019	None of the above	20	21	30	20	10	0	40	30	10
2018	Client contact centre	34	47	19	0	0	0	81	0	15
2018	Communications or public affairs	6	69	13	13	0	0	75	13	16
2018	Administration and operations	22	60	12	6	0	0	82	6	83
2018	Human resources	29	53	9	10	0	0	82	10	11
2018	Financial management	14	30	38	18	0	0	44	18	23
2018	Policy	11	46	27	16	0	0	57	16	19
2018	Other services to the public	31	47	0	7	15	0	78	22	13
2017	Client contact centre	22	65	7	7	0	0	87	7	17
2017	Communications or public affairs	27	41	25	7	0	0	68	7	15
2017	Administration and operations	29	51	9	9	2	0	80	11	90
2017	Human resources	17	19	19	39	6	0	36	45	16
2017	Financial management	13	46	19	17	6	0	58	23	31
2017	Information technology	34	41	25	0	0	0	75	0	12
2017	Policy	4	52	33	12	0	0	56	12	25
2017	Project management	41	30	23	6	0	0	71	6	15
2017	None of the above	39	33	14	10	5	0	72	14	22

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	54	0	6	0	0	0	94	6	18
2020	Communications or public affairs	31	52	4	13	0	0	0	83	13	25
2020	Administration and operations	34	46	12	6	1	0	1	81	7	99
2020	Human resources	41	43	0	16	0	0	0	84	16	17
2020	Financial management	46	34	10	7	3	0	0	80	10	29
2020	Information technology	62	22	11	5	0	0	0	84	5	19
2020	Policy	40	24	26	10	0	0	0	64	10	20
2020	Project management	37	48	10	0	5	0	0	85	5	22
2020	Other services to the public	44	48	0	7	0	0	0	93	7	13
2020	None of the above	63	27	10	0	0	0	0	90	0	10
2019	Client contact centre	38	62	0	0	0	0	0	100	0	16
2019	Communications or public affairs	27	39	17	17	0	0	0	66	17	18
2019	Administration and operations	29	55	15	1	0	0	0	84	1	75
2019	Human resources	32	31	18	13	6	0	0	63	19	16
2019	Financial management	25	64	4	4	4	0	0	89	8	27
2019	Information technology	40	53	7	0	0	0	0	93	0	15
2019	Policy	32	37	26	5	0	0	0	68	5	19
2019	Project management	45	37	19	0	0	0	0	81	0	11
2019	None of the above	31	40	10	10	10	0	0	71	19	10
2018	Client contact centre	36	52	6	6	0	0	0	88	6	16
2018	Communications or public affairs	31	44	19	6	0	0	0	75	6	16
2018	Administration and operations	34	56	9	1	0	0	0	90	1	82
2018	Human resources	37	63	0	0	0	0	0	100	0	11
2018	Financial management	26	44	21	9	0	0	0	70	9	23
2018	Policy	32	52	11	5	0	0	0	84	5	19
2018	Other services to the public	61	32	7	0	0	0	0	93	0	13
2017	Client contact centre	22	65	13	0	0	0	0	87	0	17
2017	Communications or public affairs	20	54	19	0	7	0	0	75	7	15
2017	Administration and operations	42	46	7	3	1	0	0	88	4	90
2017	Human resources	23	25	34	12	6	0	0	48	18	16
2017	Financial management	30	52	9	3	6	0	0	82	9	31
2017	Information technology	50	33	9	0	9	0	0	83	9	12
2017	Policy	25	46	25	4	0	0	0	71	4	24
2017	Project management	37	51	12	0	0	0	0	88	0	15
2017	None of the above	43	34	23	0	0	0	0	77	0	22
2014	Client contact centre	20	64	5	5	6	0	0	84	11	19
2014	Communications or public affairs	28	41	27	0	4	0	0	69	4	22
2014	Administration and operations	34	47	13	2	1	2	0	83	3	84
2014	Human resources	40	50	0	10	0	0	0	90	10	20
2014	Financial management	24	48	19	0	9	0	0	72	9	31
2014	Information technology	30	55	15	0	0	0	0	85	0	13
2014	Other services to the public	28	50	14	7	0	0	0	78	7	14
2014	None of the above	36	47	6	10	0	0	0	84	10	30

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	33	26	11	0	63	11	18
2020	Communications or public affairs	23	45	12	16	4	68	20	25
2020	Administration and operations	25	37	24	13	2	62	15	99
2020	Human resources	42	23	12	17	5	65	23	17
2020	Financial management	29	48	10	13	0	77	13	29
2020	Information technology	47	42	5	5	0	90	5	19
2020	Policy	38	21	26	15	0	59	15	20
2020	Project management	37	27	17	19	0	64	19	22
2020	Other services to the public	34	44	8	15	0	78	15	13
2020	None of the above	30	70	0	0	0	100	0	10
2019	Client contact centre	19	43	25	13	0	62	13	16
2019	Communications or public affairs	11	39	16	22	11	51	34	18
2019	Administration and operations	24	46	22	8	1	69	9	75
2019	Human resources	31	32	5	19	12	63	32	16
2019	Financial management	17	45	19	19	0	62	19	27
2019	Information technology	57	36	7	0	0	93	0	14
2019	Policy	42	37	15	5	0	79	5	19
2019	Project management	36	46	9	9	0	81	9	11
2019	None of the above	30	40	10	10	10	71	19	10
2018	Client contact centre	6	76	18	0	0	82	0	16
2018	Communications or public affairs	18	38	31	13	0	56	13	16
2018	Administration and operations	25	46	23	4	2	71	6	82
2018	Human resources	29	35	17	19	0	64	19	11
2018	Financial management	18	25	34	23	0	43	23	23
2018	Policy	36	58	5	0	0	95	0	19
2018	Other services to the public	25	68	0	0	7	93	7	13
2017	Client contact centre	11	70	12	7	0	81	7	17
2017	Communications or public affairs	21	47	25	7	0	68	7	15
2017	Administration and operations	36	32	15	12	5	68	17	90
2017	Human resources	13	11	25	27	24	24	51	16
2017	Financial management	15	33	21	25	6	48	31	31
2017	Information technology	50	33	9	9	0	83	9	12
2017	Policy	12	65	8	16	0	76	16	25
2017	Project management	35	47	6	12	0	82	12	15
2017	None of the above	26	41	14	14	5	67	19	22

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	54	12	0	0	0	88	0	18
2020	Communications or public affairs	44	32	13	12	0	0	75	12	25
2020	Administration and operations	39	37	18	4	2	0	76	6	98
2020	Human resources	36	31	28	0	5	0	66	5	17
2020	Financial management	53	27	10	7	3	0	80	10	29
2020	Information technology	52	31	17	0	0	0	83	0	19
2020	Policy	38	36	15	10	0	0	74	10	20
2020	Project management	36	45	14	5	0	0	81	5	22
2020	Other services to the public	69	17	7	7	0	0	85	7	13
2020	None of the above	51	41	0	9	0	0	91	9	10
2019	Client contact centre	50	44	6	0	0	0	94	0	16
2019	Communications or public affairs	38	34	6	11	6	6	76	18	18
2019	Administration and operations	40	46	12	3	0	0	86	3	75
2019	Human resources	50	32	5	6	6	0	82	12	16
2019	Financial management	32	60	7	0	0	0	93	0	27
2019	Information technology	60	33	7	0	0	0	93	0	15
2019	Policy	48	47	5	0	0	0	95	0	19
2019	Project management	36	46	9	9	0	0	81	9	11
2019	None of the above	20	41	29	10	0	0	61	10	10
2018	Client contact centre	40	34	13	13	0	0	74	13	15
2018	Communications or public affairs	25	69	6	0	0	0	94	0	16
2018	Administration and operations	43	42	12	2	0	0	86	2	82
2018	Human resources	46	54	0	0	0	0	100	0	11
2018	Financial management	34	56	5	5	0	0	90	5	21
2018	Policy	47	48	5	0	0	0	95	0	19
2018	Other services to the public	30	55	0	15	0	0	85	15	13
2017	Client contact centre	24	58	12	7	0	0	81	7	16
2017	Communications or public affairs	28	72	0	0	0	0	100	0	15
2017	Administration and operations	50	42	2	4	2	0	92	6	90
2017	Human resources	39	37	19	0	6	0	76	6	16
2017	Financial management	41	41	12	6	0	0	82	6	31
2017	Information technology	50	33	17	0	0	0	83	0	12
2017	Policy	36	40	20	4	0	0	76	4	25
2017	Project management	46	54	0	0	0	0	100	0	15
2017	None of the above	33	43	25	0	0	0	75	0	21
2014	Client contact centre	44	40	10	5	0	0	84	5	20
2014	Communications or public affairs	41	41	13	0	4	0	82	4	22
2014	Administration and operations	50	39	6	2	2	0	89	5	85
2014	Human resources	50	31	14	5	0	0	81	5	20
2014	Financial management	46	38	10	0	6	0	84	6	31
2014	Information technology	38	53	9	0	0	0	91	0	13
2014	Other services to the public	28	50	22	0	0	0	78	0	14
2014	None of the above	30	60	7	3	0	0	90	3	30

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	50	16	22	0	0	0	62	22	18
2020	Communications or public affairs	24	40	24	12	0	0	0	64	12	25
2020	Administration and operations	15	46	22	16	2	0	0	61	17	99
2020	Human resources	34	32	12	16	5	0	0	66	22	17
2020	Financial management	35	37	11	17	0	0	0	73	17	29
2020	Information technology	52	15	33	0	0	0	0	67	0	19
2020	Policy	28	46	0	21	5	0	0	74	26	20
2020	Project management	28	33	21	14	4	0	0	61	18	22
2020	Other services to the public	27	44	7	15	7	0	0	71	22	13
2020	None of the above	51	31	10	9	0	0	0	82	9	10
2019	Client contact centre	12	43	19	19	6	0	0	56	25	16
2019	Communications or public affairs	21	22	22	22	11	0	0	44	34	18
2019	Administration and operations	13	51	17	18	0	0	1	65	18	75
2019	Human resources	25	32	18	19	6	0	0	57	25	16
2019	Financial management	10	68	11	7	4	0	0	77	11	27
2019	Information technology	27	60	13	0	0	0	0	87	0	15
2019	Policy	22	68	5	5	0	0	0	89	5	19
2019	Project management	45	27	9	19	0	0	0	72	19	11
2019	None of the above	10	40	31	10	10	0	0	50	19	10
2018	Client contact centre	6	56	26	6	6	0	0	62	12	16
2018	Communications or public affairs	13	51	24	13	0	0	0	63	13	16
2018	Administration and operations	22	37	26	14	1	0	0	59	15	82
2018	Human resources	29	19	35	17	0	0	0	48	17	11
2018	Financial management	22	31	21	26	0	0	0	53	26	23
2018	Policy	31	58	5	5	0	0	0	89	5	19
2018	Other services to the public	16	62	7	8	7	0	0	78	15	13
2017	Client contact centre	0	57	43	0	0	0	0	57	0	16
2017	Communications or public affairs	20	39	13	21	7	0	0	59	28	15
2017	Administration and operations	31	35	20	11	4	0	0	66	15	90
2017	Human resources	11	22	43	12	12	0	0	34	24	16
2017	Financial management	18	33	12	31	6	0	0	51	37	31
2017	Information technology	49	26	17	9	0	0	0	75	9	12
2017	Policy	24	45	20	12	0	0	0	68	12	25
2017	Project management	34	36	12	18	0	0	0	70	18	15
2017	None of the above	14	42	10	14	19	0	0	56	34	21
2014	Client contact centre	19	31	20	25	5	0	0	49	31	20
2014	Communications or public affairs	10	59	13	13	4	0	0	69	18	22
2014	Administration and operations	19	36	22	14	7	1	1	56	21	84
2014	Human resources	10	61	15	9	5	0	0	71	14	20
2014	Financial management	28	31	16	13	12	0	0	59	25	31
2014	Information technology	30	62	8	0	0	0	0	92	0	13
2014	Other services to the public	13	44	21	14	7	0	0	57	22	14
2014	None of the above	12	61	17	6	3	0	0	73	10	30

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	34	38	11	0	52	11	18
2020	Communications or public affairs	28	44	12	16	0	72	16	25
2020	Administration and operations	23	34	23	15	5	57	20	99
2020	Human resources	42	24	12	11	11	66	22	17
2020	Financial management	50	24	7	20	0	73	20	29
2020	Information technology	58	25	18	0	0	82	0	19
2020	Policy	33	41	10	5	10	74	15	20
2020	Project management	43	22	26	8	0	65	8	22
2020	Other services to the public	19	44	15	22	0	63	22	13
2020	None of the above	42	48	10	0	0	90	0	10
2019	Client contact centre	25	37	19	13	6	62	19	16
2019	Communications or public affairs	17	49	11	11	11	66	22	18
2019	Administration and operations	14	44	24	12	5	58	18	75
2019	Human resources	25	31	13	25	6	56	31	16
2019	Financial management	36	45	11	4	4	81	8	27
2019	Information technology	40	60	0	0	0	100	0	15
2019	Policy	38	46	16	0	0	84	0	19
2019	Project management	63	28	9	0	0	91	0	11
2019	None of the above	40	0	10	50	0	40	50	10
2018	Client contact centre	14	48	26	12	0	62	12	16
2018	Communications or public affairs	32	38	12	19	0	70	19	16
2018	Administration and operations	26	40	16	17	1	66	18	81
2018	Human resources	37	36	9	18	0	73	18	11
2018	Financial management	26	40	17	17	0	66	17	23
2018	Policy	36	48	5	11	0	84	11	19
2018	Other services to the public	17	60	0	8	15	77	23	12
2017	Client contact centre	28	29	26	18	0	57	18	16
2017	Communications or public affairs	27	34	12	20	7	61	27	15
2017	Administration and operations	28	40	18	8	5	68	13	90
2017	Human resources	5	65	13	12	6	70	18	16
2017	Financial management	24	30	25	18	3	54	21	31
2017	Information technology	42	41	17	0	0	83	0	12
2017	Policy	16	57	28	0	0	72	0	25
2017	Project management	41	29	12	12	6	70	18	15
2017	None of the above	18	40	18	10	14	58	23	21
2014	Client contact centre	14	19	20	46	0	34	46	20
2014	Communications or public affairs	19	45	18	9	9	64	18	22
2014	Administration and operations	23	34	19	16	7	57	24	85
2014	Human resources	20	61	19	0	0	81	0	20
2014	Financial management	33	25	16	13	12	59	25	31
2014	Information technology	53	47	0	0	0	100	0	13
2014	Other services to the public	7	28	36	22	7	35	29	14
2014	None of the above	16	44	20	16	3	60	19	30

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	44	11	11	11	0	68	22	18
2020	Communications or public affairs	33	44	12	8	4	0	76	12	25
2020	Administration and operations	22	51	16	10	2	0	73	11	98
2020	Human resources	27	24	18	26	5	0	51	32	17
2020	Financial management	35	31	27	7	0	0	66	7	29
2020	Information technology	37	46	11	0	5	0	83	5	19
2020	Policy	43	31	10	10	5	0	74	15	20
2020	Project management	16	48	21	15	0	0	64	15	20
2020	Other services to the public	34	52	0	15	0	0	85	15	13
2020	None of the above	54	46	0	0	0	0	100	0	10
2019	Client contact centre	14	57	15	15	0	0	71	15	14
2019	Communications or public affairs	17	38	39	0	6	0	55	6	18
2019	Administration and operations	18	60	17	6	0	0	78	6	72
2019	Human resources	6	63	11	13	6	0	70	19	16
2019	Financial management	22	66	4	4	4	0	88	8	26
2019	Information technology	60	40	0	0	0	0	100	0	15
2019	Policy	32	46	16	5	0	0	78	5	19
2019	Project management	27	55	0	19	0	0	81	19	11
2019	None of the above	30	10	40	19	0	0	40	19	10
2018	Client contact centre	26	50	18	6	0	0	76	6	16
2018	Communications or public affairs	24	32	31	6	6	0	56	13	16
2018	Administration and operations	16	52	24	7	0	0	68	7	82
2018	Human resources	29	36	10	25	0	0	65	25	11
2018	Financial management	18	12	43	27	0	0	30	27	23
2018	Policy	27	46	16	11	0	0	73	11	19
2018	Other services to the public	16	62	7	8	7	0	78	15	13
2017	Client contact centre	12	64	12	13	0	0	75	13	16
2017	Communications or public affairs	27	21	39	7	7	0	48	13	15
2017	Administration and operations	29	49	17	3	2	0	78	5	90
2017	Human resources	11	35	25	24	6	0	46	30	16
2017	Financial management	31	34	26	9	0	0	65	9	30
2017	Information technology	33	50	17	0	0	0	83	0	12
2017	Policy	4	72	16	4	4	0	76	8	25
2017	Project management	45	37	12	6	0	0	82	6	15
2017	None of the above	28	33	20	19	0	0	61	19	21
2014	Client contact centre	13	51	25	5	5	0	64	10	20
2014	Communications or public affairs	14	59	13	9	4	0	73	13	22
2014	Administration and operations	29	34	23	11	2	0	63	14	85
2014	Human resources	30	51	9	10	0	0	81	10	20
2014	Financial management	24	39	16	9	12	0	62	22	31
2014	Information technology	38	32	23	0	0	8	76	0	13
2014	Other services to the public	7	42	37	7	0	7	53	8	14
2014	None of the above	27	37	33	0	3	0	64	3	30

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	60	5	6	0	0	90	6	18
2020	Communications or public affairs	30	53	9	8	0	0	83	8	24
2020	Administration and operations	30	48	13	6	3	0	77	9	98
2020	Human resources	32	40	17	11	0	0	73	11	17
2020	Financial management	39	45	3	10	3	0	83	13	29
2020	Information technology	43	45	11	0	0	0	89	0	19
2020	Policy	29	40	10	15	5	0	69	21	20
2020	Project management	27	54	5	14	0	0	81	14	22
2020	Other services to the public	39	47	7	7	0	0	85	7	13
2019	Client contact centre	31	56	13	0	0	0	87	0	16
2019	Communications or public affairs	22	49	0	17	6	6	76	24	18
2019	Administration and operations	35	50	11	4	0	0	85	4	74
2019	Human resources	44	24	13	13	6	0	69	19	16
2019	Financial management	25	64	8	4	0	0	89	4	27
2019	Information technology	53	47	0	0	0	0	100	0	15
2019	Policy	48	36	11	5	0	0	84	5	19
2019	Project management	36	55	9	0	0	0	91	0	11
2019	None of the above	20	61	10	0	10	0	81	10	10
2018	Client contact centre	18	64	12	6	0	0	82	6	16
2018	Communications or public affairs	24	51	19	6	0	0	75	6	16
2018	Administration and operations	29	53	14	2	1	0	82	4	82
2018	Human resources	37	45	10	8	0	0	82	8	11
2018	Financial management	33	44	14	9	0	0	77	9	22
2018	Policy	38	52	11	0	0	0	89	0	19
2018	Other services to the public	23	62	0	15	0	0	85	15	13
2017	Client contact centre	35	46	19	0	0	0	81	0	16
2017	Communications or public affairs	28	54	19	0	0	0	81	0	15
2017	Administration and operations	42	40	12	5	1	1	83	6	89
2017	Human resources	29	23	31	18	0	0	52	18	16
2017	Financial management	32	28	25	12	3	0	60	15	31
2017	Information technology	42	58	0	0	0	0	100	0	12
2017	Policy	20	52	16	12	0	0	72	12	25
2017	Project management	41	41	18	0	0	0	82	0	15
2017	None of the above	46	24	25	5	0	0	70	5	21
2014	Client contact centre	35	45	15	5	0	0	80	5	20
2014	Communications or public affairs	19	68	0	9	4	0	87	13	22
2014	Administration and operations	32	50	10	8	1	0	81	9	85
2014	Human resources	25	65	10	0	0	0	90	0	20
2014	Financial management	30	48	10	6	6	0	78	12	31
2014	Information technology	32	51	16	0	0	0	84	0	12
2014	Other services to the public	0	85	15	0	0	0	85	0	14
2014	None of the above	33	54	3	10	0	0	87	10	30

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	22	16	21	11	7	49	34	18
2020	Communications or public affairs	37	24	11	12	16	0	61	28	25
2020	Administration and operations	25	25	25	16	9	0	50	25	98
2020	Human resources	25	24	16	29	5	0	49	35	17
2020	Financial management	25	31	31	10	3	0	56	13	29
2020	Information technology	23	42	25	10	0	0	65	10	19
2020	Policy	26	24	31	5	14	0	50	19	20
2020	Project management	10	28	27	14	16	5	39	32	22
2020	Other services to the public	26	37	15	7	15	0	63	22	13
2020	None of the above	21	43	0	9	27	0	64	36	10
2019	Client contact centre	44	31	19	0	6	0	75	6	16
2019	Communications or public affairs	17	38	6	28	11	0	55	39	18
2019	Administration and operations	35	35	12	12	6	0	70	18	74
2019	Human resources	13	44	25	6	11	0	57	18	16
2019	Financial management	26	47	16	4	8	0	72	12	26
2019	Information technology	43	50	7	0	0	0	93	0	14
2019	Policy	27	38	11	20	4	0	65	24	19
2019	Project management	18	64	18	0	0	0	82	0	11
2019	None of the above	50	20	30	0	0	0	70	0	10
2018	Client contact centre	38	30	26	6	0	0	68	6	16
2018	Communications or public affairs	31	13	38	18	0	0	44	18	16
2018	Administration and operations	50	33	14	1	1	0	84	2	83
2018	Human resources	28	36	18	8	10	0	64	18	11
2018	Financial management	13	47	36	0	4	0	60	4	23
2018	Policy	32	27	5	21	14	0	59	35	19
2018	Other services to the public	38	23	30	9	0	0	61	9	13
2017	Client contact centre	33	48	6	13	0	0	81	13	17
2017	Communications or public affairs	20	28	39	13	0	0	48	13	15
2017	Administration and operations	42	36	9	8	4	0	79	13	90
2017	Human resources	34	36	6	7	17	0	70	24	16
2017	Financial management	16	43	24	14	4	0	58	18	31
2017	Information technology	34	50	7	9	0	0	84	9	12
2017	Policy	28	41	16	12	4	0	68	16	25
2017	Project management	47	29	25	0	0	0	75	0	15
2017	None of the above	57	20	19	0	4	0	77	4	22
2014	Client contact centre	19	61	20	0	0	0	80	0	20
2014	Communications or public affairs	27	50	13	0	10	0	77	10	22
2014	Administration and operations	38	37	13	8	4	0	75	12	85
2014	Human resources	40	41	15	4	0	0	81	4	20
2014	Financial management	29	34	19	12	6	0	63	18	31
2014	Information technology	45	47	8	0	0	0	92	0	13
2014	Other services to the public	29	29	35	7	0	0	58	7	14
2014	None of the above	27	20	37	14	0	3	48	14	30

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	38	11	5	14	0	0	19	70	18
2020	Communications or public affairs	13	36	44	4	0	4	0	4	51	25
2020	Administration and operations	23	39	23	10	3	0	1	13	63	99
2020	Human resources	46	16	12	19	0	7	0	20	67	17
2020	Financial management	10	33	43	7	7	0	0	14	43	28
2020	Information technology	10	32	36	17	5	0	0	22	42	19
2020	Policy	10	43	31	15	0	0	0	15	54	20
2020	Project management	22	45	17	11	5	0	0	16	67	22
2020	Other services to the public	7	44	48	0	0	0	0	0	52	13
2020	None of the above	10	27	63	0	0	0	0	0	37	10
2019	Client contact centre	25	50	12	6	6	0	0	13	75	16
2019	Communications or public affairs	28	33	39	0	0	0	0	0	61	18
2019	Administration and operations	9	40	39	9	3	0	0	12	50	75
2019	Human resources	25	44	18	6	0	6	0	7	74	16
2019	Financial management	27	37	22	11	4	0	0	14	64	27
2019	Information technology	13	13	54	20	0	0	0	20	27	15
2019	Policy	11	32	52	5	0	0	0	5	42	19
2019	Project management	9	37	36	0	9	0	9	10	51	11
2019	None of the above	19	21	40	20	0	0	0	20	40	10
2018	Client contact centre	18	44	26	12	0	0	0	12	62	16
2018	Communications or public affairs	19	45	25	6	0	5	0	7	67	16
2018	Administration and operations	6	32	46	13	0	2	2	13	40	83
2018	Human resources	18	28	43	0	11	0	0	11	46	11
2018	Financial management	13	57	26	4	0	0	0	4	70	23
2018	Policy	5	48	41	0	5	0	0	5	54	19
2018	Other services to the public	15	43	26	16	0	0	0	16	58	13
2017	Client contact centre	7	40	43	11	0	0	0	11	47	17
2017	Communications or public affairs	19	48	20	7	7	0	0	13	66	15
2017	Administration and operations	2	25	46	13	13	0	1	26	28	90
2017	Human resources	7	45	31	7	6	0	6	13	54	16
2017	Financial management	14	40	30	13	3	0	0	15	54	31
2017	Information technology	0	9	66	17	0	9	0	19	9	12
2017	Policy	8	36	48	4	0	0	4	4	45	25
2017	Project management	7	27	61	0	6	0	0	6	33	15
2017	None of the above	4	33	45	9	8	0	0	17	38	22
2014	Client contact centre	19	36	25	19	0	0	0	19	55	20
2014	Communications or public affairs	13	32	37	13	0	0	4	14	47	22
2014	Administration and operations	15	31	43	7	4	0	0	11	45	85
2014	Human resources	5	29	32	26	5	0	4	32	35	20
2014	Financial management	16	51	19	14	0	0	0	14	67	31
2014	Information technology	23	47	15	15	0	0	0	15	70	13
2014	Other services to the public	7	43	22	21	0	7	0	23	54	14
2014	None of the above	6	30	38	23	3	0	0	26	36	30

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	32	16	17	7	5	7	27	55	18
2020	Communications or public affairs	4	19	36	24	9	4	4	35	25	25
2020	Administration and operations	11	18	35	21	11	2	2	33	30	99
2020	Human resources	52	5	0	11	13	19	0	30	70	17
2020	Financial management	7	40	29	14	7	4	0	21	49	28
2020	Information technology	15	32	21	5	10	11	5	18	57	19
2020	Policy	16	11	51	11	11	0	0	22	27	19
2020	Project management	10	22	54	14	0	0	0	14	31	22
2020	Other services to the public	0	52	15	17	7	10	0	27	57	13
2020	None of the above	0	27	10	33	17	12	0	58	31	10
2019	Client contact centre	13	31	38	19	0	0	0	19	44	16
2019	Communications or public affairs	11	44	22	17	6	0	0	22	55	18
2019	Administration and operations	4	19	36	32	7	3	0	39	23	75
2019	Human resources	31	32	18	13	6	0	0	19	63	16
2019	Financial management	23	26	34	14	4	0	0	17	49	27
2019	Information technology	7	13	34	20	20	7	0	43	21	15
2019	Policy	0	11	29	44	16	0	0	60	11	18
2019	Project management	9	45	18	0	18	0	9	20	60	11
2019	None of the above	10	20	29	40	0	0	0	40	30	10
2018	Client contact centre	6	32	32	24	0	6	0	26	40	16
2018	Communications or public affairs	13	31	45	0	6	5	0	7	46	16
2018	Administration and operations	3	17	44	23	9	2	1	33	21	83
2018	Human resources	18	18	25	19	19	0	0	38	36	11
2018	Financial management	31	38	21	9	0	0	0	9	70	23
2018	Policy	0	27	37	27	9	0	0	36	27	19
2018	Other services to the public	0	23	52	26	0	0	0	26	23	13
2017	Client contact centre	7	27	28	27	11	0	0	38	34	17
2017	Communications or public affairs	20	39	13	28	0	0	0	28	59	15
2017	Administration and operations	4	16	27	32	21	0	1	53	20	90
2017	Human resources	18	37	33	7	7	0	0	13	54	16
2017	Financial management	16	27	36	12	6	3	0	19	44	31
2017	Information technology	0	9	25	49	9	9	0	63	9	12
2017	Policy	0	30	50	8	4	0	8	13	33	24
2017	Project management	0	13	48	34	6	0	0	40	13	15
2017	None of the above	4	19	18	29	10	10	10	48	29	22
2014	Client contact centre	14	31	40	5	10	0	0	15	45	20
2014	Communications or public affairs	13	18	46	9	9	0	4	19	33	22
2014	Administration and operations	10	28	38	17	5	0	1	22	39	84
2014	Human resources	0	9	36	40	10	0	4	53	10	20
2014	Financial management	9	39	42	6	4	0	0	10	48	31
2014	Information technology	0	38	32	15	8	8	0	24	41	13
2014	Other services to the public	14	50	14	21	0	0	0	21	64	14
2014	None of the above	23	16	38	14	10	0	0	23	39	30

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	21	23	0	7	0	7	7	68	18
2020	Communications or public affairs	17	20	39	16	8	0	0	24	37	25
2020	Administration and operations	37	32	20	6	1	3	0	7	72	99
2020	Human resources	40	12	20	11	5	12	0	18	60	17
2020	Financial management	22	17	32	18	0	4	7	20	44	28
2020	Information technology	6	10	45	17	10	11	0	30	19	19
2020	Policy	5	36	33	10	10	5	0	22	43	20
2020	Project management	29	38	23	10	0	0	0	10	67	22
2020	Other services to the public	68	25	7	0	0	0	0	0	93	13
2020	None of the above	0	19	9	42	30	0	0	72	19	10
2019	Client contact centre	51	37	0	12	0	0	0	12	88	16
2019	Communications or public affairs	0	34	39	27	0	0	0	27	34	18
2019	Administration and operations	45	31	18	6	0	0	0	6	76	75
2019	Human resources	6	25	37	19	6	0	6	27	34	16
2019	Financial management	27	19	30	22	3	0	0	25	45	27
2019	Information technology	34	13	33	13	7	0	0	20	47	15
2019	Policy	0	21	58	22	0	0	0	22	21	19
2019	Project management	19	27	27	0	18	0	9	19	51	11
2019	None of the above	50	30	0	19	0	0	0	19	81	10
2018	Client contact centre	54	28	12	6	0	0	0	6	82	16
2018	Communications or public affairs	13	30	45	6	6	0	0	13	43	16
2018	Administration and operations	36	34	18	8	3	0	3	11	71	83
2018	Human resources	17	8	46	18	11	0	0	29	25	11
2018	Financial management	38	21	31	9	0	0	0	9	60	23
2018	Policy	5	48	38	4	5	0	0	9	53	19
2018	Other services to the public	57	0	0	25	18	0	0	43	57	13
2017	Client contact centre	35	53	11	0	0	0	0	0	89	17
2017	Communications or public affairs	13	28	52	7	0	0	0	7	41	15
2017	Administration and operations	29	34	23	8	4	1	0	12	64	90
2017	Human resources	35	25	25	9	7	0	0	16	59	16
2017	Financial management	43	27	22	8	0	0	0	8	69	31
2017	Information technology	9	9	66	9	0	9	0	9	19	12
2017	Policy	28	33	20	16	0	0	4	16	63	25
2017	Project management	53	30	12	6	0	0	0	6	82	15
2017	None of the above	48	25	13	0	8	0	5	9	77	22
2014	Client contact centre	60	31	9	0	0	0	0	0	91	20
2014	Communications or public affairs	22	41	28	4	0	0	4	5	66	22
2014	Administration and operations	39	39	16	1	4	0	1	5	79	85
2014	Human resources	19	10	41	20	10	0	0	30	29	20
2014	Financial management	42	29	18	11	0	0	0	11	71	31
2014	Information technology	25	38	30	0	0	0	8	0	67	13
2014	Other services to the public	51	36	7	0	0	7	0	0	93	14
2014	None of the above	24	16	31	29	0	0	0	29	40	30

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	37	16	12	14	0	0	26	59	18
2020	Communications or public affairs	24	31	37	8	0	0	0	8	56	25
2020	Administration and operations	21	35	26	12	4	1	0	17	57	99
2020	Human resources	28	35	5	12	13	7	0	27	67	17
2020	Financial management	7	21	43	18	4	4	4	24	30	28
2020	Information technology	0	21	31	27	10	11	0	42	23	19
2020	Policy	29	40	15	10	5	0	0	15	69	20
2020	Project management	30	18	38	10	4	0	0	14	49	22
2020	Other services to the public	7	44	34	15	0	0	0	15	51	13
2020	None of the above	9	21	49	21	0	0	0	21	30	10
2019	Client contact centre	13	50	31	6	0	0	0	6	63	16
2019	Communications or public affairs	28	38	34	0	0	0	0	0	66	18
2019	Administration and operations	7	39	40	14	0	0	0	14	46	75
2019	Human resources	25	25	44	6	0	0	0	6	50	16
2019	Financial management	19	15	49	13	4	0	0	17	34	27
2019	Information technology	7	13	47	7	26	0	0	33	20	15
2019	Policy	16	37	36	5	5	0	0	11	53	19
2019	Project management	9	19	45	0	18	0	9	19	31	11
2019	None of the above	20	30	40	10	0	0	0	10	50	10
2018	Client contact centre	6	42	20	32	0	0	0	32	48	16
2018	Communications or public affairs	38	31	31	0	0	0	0	0	69	16
2018	Administration and operations	4	31	46	18	1	0	2	19	35	83
2018	Human resources	0	28	52	10	11	0	0	20	28	11
2018	Financial management	30	17	44	9	0	0	0	9	47	23
2018	Policy	11	42	47	0	0	0	0	0	53	19
2018	Other services to the public	7	36	50	7	0	0	0	7	43	13
2017	Client contact centre	7	42	40	11	0	0	0	11	49	17
2017	Communications or public affairs	60	7	27	7	0	0	0	7	66	15
2017	Administration and operations	3	28	39	25	4	1	0	29	31	90
2017	Human resources	12	34	48	6	0	0	0	6	46	16
2017	Financial management	16	39	39	6	0	0	0	6	55	31
2017	Information technology	0	9	40	43	0	9	0	47	9	12
2017	Policy	32	37	24	4	0	0	4	4	71	25
2017	Project management	6	20	45	24	6	0	0	29	26	15
2017	None of the above	13	33	32	13	4	0	5	18	49	22
2014	Client contact centre	24	25	31	14	5	0	0	19	50	20
2014	Communications or public affairs	9	32	45	13	0	0	0	13	41	22
2014	Administration and operations	7	25	45	20	4	0	0	24	32	85
2014	Human resources	4	15	41	24	15	0	0	40	20	20
2014	Financial management	12	29	31	16	7	4	0	24	43	31
2014	Information technology	8	15	25	45	0	8	0	49	24	13
2014	Other services to the public	7	35	36	14	0	7	0	15	46	14
2014	None of the above	7	33	38	22	0	0	0	22	40	30

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	37	16	0	14	0	7	15	68	18
2020	Communications or public affairs	21	27	16	16	5	4	12	25	57	25
2020	Administration and operations	26	28	24	9	10	1	2	20	56	98
2020	Human resources	45	11	18	7	7	13	0	15	64	17
2020	Financial management	10	36	37	10	4	0	4	14	48	28
2020	Information technology	21	21	16	27	5	11	0	36	46	19
2020	Policy	24	26	35	15	0	0	0	15	50	20
2020	Project management	34	19	19	29	0	0	0	29	53	22
2020	Other services to the public	37	22	22	19	0	0	0	19	59	13
2020	None of the above	0	36	39	25	0	0	0	25	36	10
2019	Client contact centre	25	50	19	6	0	0	0	6	75	16
2019	Communications or public affairs	34	33	22	11	0	0	0	11	66	18
2019	Administration and operations	18	39	18	13	6	3	3	21	61	75
2019	Human resources	32	25	30	13	0	0	0	13	57	16
2019	Financial management	27	26	30	10	4	0	4	14	55	27
2019	Information technology	13	27	27	7	26	0	0	33	40	15
2019	Policy	15	43	25	11	5	0	0	16	59	19
2019	Project management	28	27	28	18	0	0	0	18	55	11
2019	None of the above	30	0	30	30	0	0	10	34	33	10
2018	Client contact centre	24	18	32	20	0	0	6	21	45	16
2018	Communications or public affairs	31	38	18	13	0	0	0	13	70	16
2018	Administration and operations	11	34	34	14	8	0	0	21	44	82
2018	Human resources	17	54	18	0	11	0	0	11	71	11
2018	Financial management	44	43	8	5	0	0	0	5	87	23
2018	Policy	16	26	59	0	0	0	0	0	41	19
2018	Other services to the public	0	50	33	8	9	0	0	17	50	13
2017	Client contact centre	14	51	23	6	6	0	0	12	65	16
2017	Communications or public affairs	32	27	34	0	0	0	7	0	63	15
2017	Administration and operations	12	20	35	20	14	0	0	33	32	89
2017	Human resources	44	30	6	13	0	6	0	14	79	15
2017	Financial management	27	33	21	16	3	0	0	19	60	31
2017	Information technology	26	33	25	9	0	9	0	9	63	12
2017	Policy	28	33	28	4	0	0	8	4	65	25
2017	Project management	18	7	27	25	0	0	24	32	33	15
2017	None of the above	22	23	18	27	10	0	0	37	45	22
2014	Client contact centre	40	36	19	0	5	0	0	5	75	20
2014	Communications or public affairs	31	37	22	5	4	0	0	9	69	22
2014	Administration and operations	25	28	31	6	6	2	2	13	55	85
2014	Human resources	25	31	29	0	10	0	5	11	58	20
2014	Financial management	25	32	29	11	3	0	0	14	57	31
2014	Information technology	30	55	0	8	8	0	0	15	85	13
2014	Other services to the public	29	21	28	22	0	0	0	22	50	14
2014	None of the above	27	41	26	6	0	0	0	6	67	30

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	11	23	6	35	13	0	13	55	39	17
2020	Communications or public affairs	8	15	32	20	17	8	0	40	25	25
2020	Administration and operations	9	20	28	22	10	6	4	36	33	99
2020	Human resources	46	19	7	0	11	18	0	14	78	17
2020	Financial management	14	33	32	14	3	0	4	17	49	28
2020	Information technology	21	26	15	17	10	6	5	30	52	19
2020	Policy	9	26	46	9	10	0	0	19	35	20
2020	Project management	9	24	24	36	4	4	0	42	33	22
2020	Other services to the public	0	22	39	29	0	10	0	32	25	13
2020	None of the above	0	0	46	30	12	12	0	48	0	10
2019	Client contact centre	25	13	31	19	13	0	0	31	37	16
2019	Communications or public affairs	11	21	39	11	6	6	6	19	37	18
2019	Administration and operations	6	12	28	25	25	1	3	51	19	75
2019	Human resources	38	50	13	0	0	0	0	0	87	16
2019	Financial management	30	45	17	4	4	0	0	8	75	27
2019	Information technology	13	13	27	26	13	0	7	42	28	15
2019	Policy	0	26	26	26	22	0	0	48	26	19
2019	Project management	0	27	46	0	9	0	18	11	33	11
2019	None of the above	20	29	0	30	10	0	10	45	55	10
2018	Client contact centre	18	44	6	12	14	6	0	28	66	16
2018	Communications or public affairs	13	50	38	0	0	0	0	0	62	16
2018	Administration and operations	6	21	31	25	13	0	3	40	28	83
2018	Human resources	17	37	25	10	11	0	0	20	54	11
2018	Financial management	45	26	25	4	0	0	0	4	71	23
2018	Policy	0	22	26	41	5	5	0	49	23	19
2018	Other services to the public	0	7	28	57	7	0	0	64	7	13
2017	Client contact centre	23	6	28	22	22	0	0	44	28	17
2017	Communications or public affairs	27	39	13	14	0	7	0	15	70	15
2017	Administration and operations	3	11	25	31	24	1	5	58	15	90
2017	Human resources	24	40	19	17	0	0	0	17	64	16
2017	Financial management	16	49	12	12	3	6	3	16	71	31
2017	Information technology	9	17	8	41	16	9	0	63	28	12
2017	Policy	16	24	32	24	0	0	4	25	42	25
2017	Project management	0	14	8	49	22	0	6	76	15	15
2017	None of the above	5	18	34	21	13	0	10	37	25	22
2014	Client contact centre	19	5	25	14	31	0	5	47	26	20
2014	Communications or public affairs	18	37	27	9	0	4	4	10	61	22
2014	Administration and operations	5	18	28	27	16	2	4	46	25	85
2014	Human resources	16	34	33	11	6	0	0	17	50	18
2014	Financial management	6	37	26	14	11	3	3	26	46	31
2014	Information technology	8	15	32	23	23	0	0	45	23	13
2014	Other services to the public	7	28	22	29	7	0	7	39	37	14
2014	None of the above	17	36	37	7	3	0	0	10	53	30

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	37	28	0	7	0	7	7	63	18
2020	Communications or public affairs	13	19	44	20	0	0	4	21	33	25
2020	Administration and operations	20	29	35	11	4	1	0	15	49	99
2020	Human resources	26	23	32	12	0	7	0	13	53	17
2020	Financial management	11	28	26	28	4	4	0	33	40	28
2020	Information technology	10	32	25	17	10	6	0	29	45	19
2020	Policy	5	26	49	21	0	0	0	21	31	20
2020	Project management	22	37	37	0	4	0	0	4	59	22
2020	Other services to the public	29	30	31	0	0	10	0	0	65	13
2020	None of the above	0	19	26	21	21	12	0	48	22	10
2019	Client contact centre	25	56	13	6	0	0	0	6	81	16
2019	Communications or public affairs	0	33	45	22	0	0	0	22	33	18
2019	Administration and operations	12	35	36	17	0	0	0	17	47	75
2019	Human resources	6	19	37	13	13	6	6	29	29	16
2019	Financial management	28	8	45	15	0	4	0	16	37	26
2019	Information technology	13	34	20	20	0	7	7	23	54	15
2019	Policy	0	11	41	26	16	5	0	45	11	19
2019	Project management	9	9	55	9	9	0	9	19	20	11
2019	None of the above	20	40	10	29	0	0	0	29	60	10
2018	Client contact centre	30	30	14	14	6	6	0	21	64	16
2018	Communications or public affairs	13	44	30	6	0	0	6	7	61	16
2018	Administration and operations	15	28	42	10	1	1	3	11	45	83
2018	Human resources	0	27	45	18	11	0	0	29	27	11
2018	Financial management	38	26	31	4	0	0	0	4	64	23
2018	Policy	10	26	36	11	11	5	0	23	39	19
2018	Other services to the public	28	37	25	10	0	0	0	10	65	13
2017	Client contact centre	18	37	45	0	0	0	0	0	55	17
2017	Communications or public affairs	19	28	34	13	7	0	0	20	46	15
2017	Administration and operations	12	29	35	9	12	2	0	22	42	89
2017	Human resources	29	25	28	7	0	0	12	7	61	16
2017	Financial management	18	35	37	6	0	3	0	7	55	31
2017	Information technology	17	17	23	34	0	9	0	37	37	12
2017	Policy	8	21	43	12	0	4	12	14	34	25
2017	Project management	25	32	18	6	0	7	11	7	70	15
2017	None of the above	23	41	23	9	4	0	0	14	63	22
2014	Client contact centre	35	36	30	0	0	0	0	0	70	20
2014	Communications or public affairs	14	23	40	9	9	5	0	19	39	22
2014	Administration and operations	17	35	36	7	3	0	1	10	53	85
2014	Human resources	5	14	57	15	5	0	4	21	20	20
2014	Financial management	19	26	32	16	0	4	3	17	48	31
2014	Information technology	23	25	30	15	0	8	0	16	51	13
2014	Other services to the public	22	36	28	7	0	7	0	7	62	14
2014	None of the above	20	37	30	13	0	0	0	13	57	30

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	12	32	49	7	0	0	56	12	18
2020	Communications or public affairs	4	21	44	20	12	0	0	32	24	25
2020	Administration and operations	3	6	32	39	18	1	0	58	9	98
2020	Human resources	0	0	12	34	54	0	0	88	0	17
2020	Financial management	7	7	47	21	15	4	0	37	15	28
2020	Information technology	0	6	15	40	32	6	0	77	7	19
2020	Policy	0	15	21	54	10	0	0	64	15	20
2020	Project management	0	18	37	37	8	0	0	46	18	22
2020	Other services to the public	0	7	66	7	19	0	0	26	7	13
2020	None of the above	9	9	49	33	0	0	0	33	17	10
2019	Client contact centre	6	6	50	31	6	0	0	38	13	16
2019	Communications or public affairs	17	22	38	22	0	0	0	22	39	18
2019	Administration and operations	3	11	29	46	11	0	0	57	14	75
2019	Human resources	0	6	43	31	13	0	6	47	7	16
2019	Financial management	7	22	49	10	11	0	0	21	30	27
2019	Information technology	0	7	53	20	13	7	0	36	7	15
2019	Policy	0	31	26	27	16	0	0	43	31	19
2019	Project management	0	19	27	18	36	0	0	54	19	11
2019	None of the above	0	10	60	30	0	0	0	30	10	10

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	28	22	5	0	0	12	69	6	18
2020	Communications or public affairs	24	40	16	8	0	8	4	73	9	25
2020	Administration and operations	24	39	16	6	3	6	6	72	10	99
2020	Human resources	17	13	11	28	0	31	0	43	41	17
2020	Financial management	38	34	17	3	0	4	3	78	4	29
2020	Information technology	39	35	15	0	0	10	0	83	0	19
2020	Policy	43	21	15	5	0	10	5	76	6	20
2020	Project management	24	35	18	14	4	0	4	62	19	22
2020	Other services to the public	32	24	7	15	0	0	22	72	19	13
2020	None of the above	51	22	18	0	0	9	0	80	0	10
2019	Client contact centre	19	24	19	13	0	19	6	58	17	16
2019	Communications or public affairs	17	38	6	17	17	6	0	58	36	18
2019	Administration and operations	28	39	17	3	1	11	1	76	4	75
2019	Human resources	25	19	19	19	18	0	0	44	37	16
2019	Financial management	36	38	7	11	4	4	0	77	15	27
2019	Information technology	46	47	7	0	0	0	0	93	0	15
2019	Policy	35	38	11	5	0	5	5	82	6	19
2019	Project management	36	46	0	9	0	9	0	90	10	11
2019	None of the above	10	20	10	30	20	0	10	34	56	10
2018	Client contact centre	14	36	12	20	0	6	12	61	24	16
2018	Communications or public affairs	0	56	26	13	0	5	0	60	13	16
2018	Administration and operations	11	45	22	9	2	8	2	63	12	82
2018	Human resources	37	35	10	0	8	10	0	80	9	11
2018	Financial management	18	47	14	13	9	0	0	65	21	23
2018	Policy	37	46	5	0	0	5	5	94	0	19
2018	Other services to the public	31	38	9	7	7	0	7	75	15	13
2017	Client contact centre	29	42	18	6	0	6	0	75	6	17
2017	Communications or public affairs	21	46	7	20	0	7	0	71	22	15
2017	Administration and operations	39	28	12	7	7	4	3	72	14	90
2017	Human resources	5	13	28	31	24	0	0	17	55	16
2017	Financial management	24	36	16	10	12	0	3	62	22	31
2017	Information technology	34	49	9	0	0	0	9	91	0	12
2017	Policy	24	40	17	12	0	4	4	69	13	25
2017	Project management	45	31	6	0	12	6	0	80	13	15
2017	None of the above	26	14	19	9	5	14	13	54	20	22
2014	Client contact centre	19	35	10	15	5	15	0	64	24	20
2014	Communications or public affairs	23	23	22	13	18	0	0	46	31	22
2014	Administration and operations	30	33	19	8	8	1	1	65	16	85
2014	Human resources	26	21	24	0	10	0	19	58	12	20
2014	Financial management	26	33	23	6	6	3	3	63	13	31
2014	Information technology	23	32	15	0	0	8	23	78	0	13
2014	Other services to the public	14	36	0	15	0	13	22	77	23	14
2014	None of the above	29	28	13	6	7	7	10	69	16	30

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	37	0	5	0	0	0	95	5	18
2020	Communications or public affairs	60	28	4	4	4	0	0	88	8	25
2020	Administration and operations	60	30	4	4	2	0	0	90	6	99
2020	Human resources	42	36	11	11	0	0	0	78	11	17
2020	Financial management	73	20	0	3	3	0	0	93	7	29
2020	Information technology	79	21	0	0	0	0	0	100	0	18
2020	Policy	64	26	5	0	5	0	0	90	5	20
2020	Project management	36	50	5	4	0	0	4	90	4	22
2020	Other services to the public	78	15	7	0	0	0	0	93	0	13
2020	None of the above	82	18	0	0	0	0	0	100	0	10
2019	Client contact centre	31	56	6	6	0	0	0	87	6	16
2019	Communications or public affairs	55	17	0	17	6	6	0	76	24	18
2019	Administration and operations	57	37	4	3	0	0	0	93	3	75
2019	Human resources	25	25	18	25	0	6	0	54	27	16
2019	Financial management	66	22	0	8	4	0	0	89	11	27
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	68	32	0	0	0	0	0	100	0	19
2019	Project management	54	37	0	9	0	0	0	91	9	11
2019	None of the above	19	31	19	21	10	0	0	50	31	10
2018	Client contact centre	42	36	14	8	0	0	0	78	8	16
2018	Communications or public affairs	50	31	6	13	0	0	0	81	13	16
2018	Administration and operations	51	36	6	5	1	0	0	87	7	83
2018	Human resources	50	41	0	0	9	0	0	91	9	10
2018	Financial management	31	44	22	4	0	0	0	74	4	23
2018	Policy	63	32	0	5	0	0	0	95	5	19
2018	Other services to the public	60	26	0	7	7	0	0	86	14	13
2017	Client contact centre	40	49	6	6	0	0	0	89	6	17
2017	Communications or public affairs	54	25	13	7	0	0	0	80	7	15
2017	Administration and operations	55	30	2	9	4	0	0	86	12	90
2017	Human resources	11	35	30	6	18	0	0	46	24	16
2017	Financial management	39	33	12	0	13	3	0	74	13	31
2017	Information technology	50	42	9	0	0	0	0	91	0	12
2017	Policy	47	40	8	5	0	0	0	87	5	25
2017	Project management	67	21	0	12	0	0	0	88	12	15
2017	None of the above	40	32	23	5	0	0	0	72	5	22
2014	Client contact centre	49	36	10	5	0	0	0	85	5	20
2014	Communications or public affairs	46	27	22	0	4	0	0	73	4	22
2014	Administration and operations	44	34	10	6	6	0	0	78	12	85
2014	Human resources	36	30	20	10	0	5	0	69	10	20
2014	Financial management	48	42	3	3	3	0	0	91	6	31
2014	Information technology	77	23	0	0	0	0	0	100	0	13
2014	Other services to the public	42	58	0	0	0	0	0	100	0	14
2014	None of the above	46	37	10	7	0	0	0	83	7	30

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	38	0	0	0	100	0	18
2020	Communications or public affairs	59	37	0	4	0	96	4	24
2020	Administration and operations	63	32	2	2	2	94	4	99
2020	Human resources	49	35	11	5	0	84	5	17
2020	Financial management	73	24	0	3	0	97	3	29
2020	Information technology	74	26	0	0	0	100	0	18
2020	Policy	79	10	5	0	5	90	5	20
2020	Project management	50	36	9	5	0	86	5	22
2020	Other services to the public	60	40	0	0	0	100	0	12
2020	None of the above	90	0	10	0	0	90	0	10
2019	Client contact centre	50	43	6	0	0	94	0	16
2019	Communications or public affairs	38	39	17	0	6	78	6	18
2019	Administration and operations	59	36	4	1	0	95	1	75
2019	Human resources	27	53	7	13	0	80	13	15
2019	Financial management	55	37	4	4	0	92	4	27
2019	Information technology	53	47	0	0	0	100	0	15
2019	Policy	68	16	11	5	0	84	5	19
2019	Project management	91	9	0	0	0	100	0	11
2019	None of the above	20	40	30	10	0	60	10	10
2018	Client contact centre	42	38	20	0	0	80	0	16
2018	Communications or public affairs	24	57	0	19	0	81	19	16
2018	Administration and operations	48	43	6	4	0	91	4	83
2018	Human resources	54	37	0	0	8	92	8	11
2018	Financial management	36	43	9	13	0	79	13	23
2018	Policy	78	22	0	0	0	100	0	19
2018	Other services to the public	60	33	0	0	7	93	7	13
2017	Client contact centre	33	56	6	6	0	89	6	17
2017	Communications or public affairs	20	73	7	0	0	93	0	15
2017	Administration and operations	51	41	1	6	1	92	7	90
2017	Human resources	28	42	25	6	0	69	6	16
2017	Financial management	35	28	24	10	3	63	13	31
2017	Information technology	74	26	0	0	0	100	0	12
2017	Policy	51	49	0	0	0	100	0	25
2017	Project management	53	35	12	0	0	88	0	15
2017	None of the above	40	51	4	5	0	91	5	22
2014	Client contact centre	45	50	0	5	0	95	5	20
2014	Communications or public affairs	22	51	13	4	9	73	13	22
2014	Administration and operations	42	41	9	7	1	82	8	85
2014	Human resources	46	49	5	0	0	95	0	20
2014	Financial management	55	39	3	3	0	94	3	31
2014	Information technology	62	38	0	0	0	100	0	13
2014	Other services to the public	50	50	0	0	0	100	0	14
2014	None of the above	29	61	7	3	0	90	3	30

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	43	6	5	0	5	88	6	18
2020	Communications or public affairs	52	28	21	0	0	0	79	0	25
2020	Administration and operations	45	33	19	3	1	0	78	4	99
2020	Human resources	37	23	16	18	0	7	64	19	17
2020	Financial management	55	41	0	3	0	0	97	3	29
2020	Information technology	60	40	0	0	0	0	100	0	19
2020	Policy	59	31	5	0	5	0	90	5	20
2020	Project management	34	37	14	15	0	0	71	15	22
2020	Other services to the public	78	15	7	0	0	0	93	0	13
2020	None of the above	73	17	10	0	0	0	90	0	10
2019	Client contact centre	37	44	19	0	0	0	81	0	16
2019	Communications or public affairs	34	44	6	6	6	6	82	12	18
2019	Administration and operations	42	45	12	1	0	0	86	1	74
2019	Human resources	38	37	19	0	6	0	75	6	16
2019	Financial management	51	41	4	4	0	0	92	4	27
2019	Information technology	40	60	0	0	0	0	100	0	15
2019	Policy	57	43	0	0	0	0	100	0	19
2019	Project management	45	46	0	9	0	0	91	9	11
2019	None of the above	31	50	10	0	10	0	81	10	10
2018	Client contact centre	18	64	12	6	0	0	82	6	16
2018	Communications or public affairs	24	51	19	0	0	6	80	0	16
2018	Administration and operations	32	49	15	4	0	0	82	4	83
2018	Human resources	44	29	27	0	0	0	73	0	11
2018	Financial management	36	47	13	4	0	0	83	4	23
2018	Policy	63	37	0	0	0	0	100	0	19
2018	Other services to the public	48	38	0	7	7	0	86	14	13

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	34	10	6	0	0	11	82	6	18
2020	Communications or public affairs	60	20	8	0	4	0	9	87	4	25
2020	Administration and operations	52	28	8	2	0	5	5	89	2	98
2020	Human resources	34	18	24	0	0	19	5	68	0	17
2020	Financial management	46	30	0	3	0	14	7	96	4	29
2020	Information technology	55	20	10	0	0	10	5	88	0	19
2020	Policy	69	21	0	0	10	0	0	90	10	20
2020	Project management	46	34	14	5	0	0	0	81	5	22
2020	Other services to the public	56	22	0	0	0	15	7	100	0	13
2020	None of the above	69	22	0	0	9	0	0	91	9	10

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	38	18	0	0	0	0	82	0	18
2020	Communications or public affairs	52	40	4	0	0	0	4	96	0	25
2020	Administration and operations	46	30	17	3	1	1	2	78	4	99
2020	Human resources	43	21	20	11	5	0	0	64	16	17
2020	Financial management	56	34	3	0	3	0	3	93	4	29
2020	Information technology	53	41	0	0	0	0	5	100	0	19
2020	Policy	59	36	5	0	0	0	0	95	0	20
2020	Project management	52	35	0	10	4	0	0	86	14	22
2020	Other services to the public	39	39	15	0	0	0	7	84	0	13
2020	None of the above	81	10	0	10	0	0	0	90	10	10
2019	Client contact centre	50	19	25	6	0	0	0	69	6	16
2019	Communications or public affairs	61	17	17	6	0	0	0	78	6	18
2019	Administration and operations	48	40	8	0	0	1	3	92	0	75
2019	Human resources	57	25	12	0	6	0	0	82	6	16
2019	Financial management	55	30	15	0	0	0	0	85	0	27
2019	Information technology	40	53	0	7	0	0	0	93	7	15
2019	Policy	78	22	0	0	0	0	0	100	0	19
2019	Project management	54	28	0	9	0	9	0	90	10	11
2019	None of the above	30	30	20	10	0	0	10	67	11	10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	49	6	0	0	0	0	94	0	18
2020	Communications or public affairs	59	24	17	0	0	0	0	83	0	25
2020	Administration and operations	38	42	12	7	1	0	0	80	8	99
2020	Human resources	38	18	6	11	10	18	0	67	25	17
2020	Financial management	53	44	0	3	0	0	0	97	3	29
2020	Information technology	27	51	17	0	0	6	0	82	0	19
2020	Policy	59	31	10	0	0	0	0	90	0	20
2020	Project management	50	35	5	5	4	0	0	85	10	22
2020	Other services to the public	47	46	7	0	0	0	0	93	0	13
2020	None of the above	38	40	12	0	10	0	0	78	10	10
2019	Client contact centre	44	25	12	19	0	0	0	69	19	16
2019	Communications or public affairs	28	49	0	6	11	6	0	82	18	18
2019	Administration and operations	37	48	11	4	0	0	0	85	4	75
2019	Human resources	32	44	12	6	6	0	0	76	13	16
2019	Financial management	34	46	12	8	0	0	0	80	8	26
2019	Information technology	40	60	0	0	0	0	0	100	0	15
2019	Policy	53	36	11	0	0	0	0	89	0	19
2019	Project management	45	37	9	9	0	0	0	82	9	11
2019	None of the above	31	29	30	0	10	0	0	60	10	10
2018	Client contact centre	34	60	0	6	0	0	0	94	6	16
2018	Communications or public affairs	31	57	6	0	0	5	0	93	0	16
2018	Administration and operations	31	49	16	4	0	0	1	80	4	83
2018	Human resources	47	35	18	0	0	0	0	82	0	11
2018	Financial management	18	30	38	14	0	0	0	48	14	23
2018	Policy	27	52	16	5	0	0	0	78	5	19
2018	Other services to the public	40	54	0	0	7	0	0	93	7	13
2017	Client contact centre	45	49	6	0	0	0	0	94	0	17
2017	Communications or public affairs	48	34	12	7	0	0	0	81	7	15
2017	Administration and operations	41	42	7	8	2	0	0	83	10	90
2017	Human resources	6	36	40	6	12	0	0	42	18	16
2017	Financial management	23	36	18	9	13	0	0	59	22	31
2017	Information technology	26	58	16	0	0	0	0	84	0	12
2017	Policy	28	52	13	8	0	0	0	79	8	25
2017	Project management	47	41	12	0	0	0	0	88	0	15
2017	None of the above	35	32	28	0	5	0	0	67	5	22
2014	Client contact centre	30	41	25	5	0	0	0	70	5	20
2014	Communications or public affairs	36	60	0	0	4	0	0	96	4	22
2014	Administration and operations	40	43	9	4	3	0	0	83	8	85
2014	Human resources	20	57	15	5	0	0	4	80	5	20
2014	Financial management	29	49	10	3	6	0	3	80	9	31
2014	Information technology	53	23	17	0	8	0	0	75	8	13
2014	Other services to the public	28	58	7	7	0	0	0	86	7	14
2014	None of the above	21	53	19	3	0	0	3	77	3	30

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	23	26	0	5	0	5	67	6	18
2020	Communications or public affairs	65	27	4	0	4	0	0	92	4	25
2020	Administration and operations	40	28	22	6	2	1	1	69	8	99
2020	Human resources	31	42	0	5	10	12	0	82	18	17
2020	Financial management	62	27	7	3	0	0	0	90	3	29
2020	Information technology	62	16	16	0	0	5	0	83	0	18
2020	Policy	69	31	0	0	0	0	0	100	0	20
2020	Project management	50	26	15	0	8	0	0	77	8	22
2020	Other services to the public	54	31	7	7	0	0	0	85	7	13
2020	None of the above	72	18	0	0	10	0	0	90	10	10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	44	6	0	0	0	0	94	0	18
2020	Communications or public affairs	51	45	0	0	4	0	0	96	4	25
2020	Administration and operations	42	40	11	4	3	0	0	82	7	99
2020	Human resources	25	40	19	5	10	0	0	66	15	17
2020	Financial management	59	34	3	3	0	0	0	93	3	29
2020	Information technology	53	41	5	0	0	0	0	95	0	19
2020	Policy	64	21	15	0	0	0	0	85	0	20
2020	Project management	60	27	4	4	4	0	0	88	8	22
2020	Other services to the public	47	39	0	15	0	0	0	85	15	13
2020	None of the above	63	27	0	10	0	0	0	90	10	10
2019	Client contact centre	25	44	12	19	0	0	0	69	19	16
2019	Communications or public affairs	38	39	0	22	0	0	0	78	22	18
2019	Administration and operations	41	45	8	4	0	0	1	88	4	75
2019	Human resources	31	37	0	19	12	0	0	68	32	16
2019	Financial management	40	56	0	4	0	0	0	96	4	27
2019	Information technology	34	60	7	0	0	0	0	93	0	15
2019	Policy	51	38	11	0	0	0	0	89	0	19
2019	Project management	45	46	0	9	0	0	0	91	9	11
2019	None of the above	0	50	40	0	10	0	0	50	10	10
2018	Client contact centre	32	62	0	6	0	0	0	94	6	16
2018	Communications or public affairs	51	31	6	0	0	5	6	93	0	16
2018	Administration and operations	38	47	12	1	1	0	1	86	2	82
2018	Human resources	47	44	10	0	0	0	0	90	0	11
2018	Financial management	14	51	13	22	0	0	0	65	22	23
2018	Policy	16	52	22	11	0	0	0	68	11	19
2018	Other services to the public	61	25	0	7	7	0	0	86	14	13
2017	Client contact centre	57	38	6	0	0	0	0	94	0	17
2017	Communications or public affairs	41	46	7	7	0	0	0	87	7	15
2017	Administration and operations	48	32	13	5	3	0	0	80	8	90
2017	Human resources	5	43	28	12	6	6	0	51	19	16
2017	Financial management	21	45	18	9	6	0	0	66	15	31
2017	Information technology	57	25	9	9	0	0	0	83	9	12
2017	Policy	43	36	12	9	0	0	0	79	9	25
2017	Project management	58	36	6	0	0	0	0	94	0	15
2017	None of the above	31	50	4	15	0	0	0	80	15	22
2014	Client contact centre	35	35	14	16	0	0	0	70	16	20
2014	Communications or public affairs	36	55	4	0	4	0	0	91	4	22
2014	Administration and operations	42	46	6	4	2	0	0	88	6	85
2014	Human resources	24	46	10	20	0	0	0	70	20	20
2014	Financial management	40	38	10	7	6	0	0	77	13	31
2014	Information technology	60	32	8	0	0	0	0	92	0	13
2014	Other services to the public	21	72	7	0	0	0	0	93	0	14
2014	None of the above	25	46	13	13	0	0	3	73	14	30

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	32	68	18
2020	Communications or public affairs	57	43	25
2020	Administration and operations	49	51	99
2020	Human resources	75	25	17
2020	Financial management	63	37	29
2020	Information technology	42	58	19
2020	Policy	54	46	20
2020	Project management	66	34	22
2020	Other services to the public	56	44	13
2020	None of the above	52	48	10

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	32	0	5	0	11	13	94	6	18
2020	Communications or public affairs	57	24	0	0	0	12	7	100	0	25
2020	Administration and operations	50	23	9	2	0	5	10	87	3	99
2020	Human resources	48	28	6	5	0	12	0	87	6	17
2020	Financial management	73	14	7	3	0	0	3	90	4	29
2020	Information technology	64	20	5	0	0	11	0	94	0	19
2020	Policy	59	31	0	0	0	5	5	100	0	20
2020	Project management	52	20	14	0	4	5	4	80	5	22
2020	Other services to the public	78	15	7	0	0	0	0	93	0	13
2020	None of the above	73	0	0	10	0	17	0	88	12	10

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	37	10	6	0	0	0	84	6	18
2020	Communications or public affairs	73	19	4	0	0	4	0	96	0	25
2020	Administration and operations	48	34	10	4	2	1	0	83	7	99
2020	Human resources	42	32	11	11	5	0	0	74	15	17
2020	Financial management	80	13	0	3	3	0	0	93	7	29
2020	Information technology	65	30	0	5	0	0	0	95	5	19
2020	Policy	54	46	0	0	0	0	0	100	0	20
2020	Project management	63	23	5	8	0	0	0	86	8	22
2020	Other services to the public	71	7	22	0	0	0	0	78	0	13
2020	None of the above	78	12	0	0	10	0	0	90	10	10
2019	Client contact centre	25	44	19	12	0	0	0	69	12	16
2019	Communications or public affairs	45	33	6	6	11	0	0	78	17	18
2019	Administration and operations	49	43	8	0	0	0	0	92	0	75
2019	Human resources	25	44	12	6	12	0	0	69	19	16
2019	Financial management	55	34	8	4	0	0	0	88	4	27
2019	Information technology	47	53	0	0	0	0	0	100	0	15
2019	Policy	52	37	11	0	0	0	0	89	0	19
2019	Project management	44	37	9	9	0	0	0	81	9	11
2019	None of the above	29	31	19	10	10	0	0	60	20	10
2018	Client contact centre	56	38	0	6	0	0	0	94	6	16
2018	Communications or public affairs	54	33	13	0	0	0	0	87	0	15
2018	Administration and operations	41	40	14	2	2	0	1	81	5	83
2018	Human resources	55	27	0	18	0	0	0	82	18	11
2018	Financial management	22	38	26	13	0	0	0	61	13	23
2018	Policy	20	58	11	11	0	0	0	78	11	19
2018	Other services to the public	69	10	7	7	7	0	0	79	14	13
2017	Client contact centre	45	55	0	0	0	0	0	100	0	17
2017	Communications or public affairs	41	27	32	0	0	0	0	68	0	15
2017	Administration and operations	45	34	10	9	3	0	0	79	12	90
2017	Human resources	11	24	35	0	24	6	0	37	26	16
2017	Financial management	33	30	18	10	10	0	0	62	19	31
2017	Information technology	67	16	17	0	0	0	0	83	0	12
2017	Policy	47	28	17	8	0	0	0	75	8	25
2017	Project management	68	20	0	12	0	0	0	88	12	14
2017	None of the above	43	32	15	4	5	0	0	75	10	22
2014	Client contact centre	19	61	5	10	5	0	0	80	15	20
2014	Communications or public affairs	55	27	4	4	9	0	0	82	13	22
2014	Administration and operations	43	40	6	10	1	0	0	83	11	85
2014	Human resources	41	39	10	10	0	0	0	80	10	20
2014	Financial management	58	23	10	0	9	0	0	81	9	31
2014	Information technology	60	40	0	0	0	0	0	100	0	13
2014	Other services to the public	35	51	7	7	0	0	0	86	7	14
2014	None of the above	28	46	13	7	3	0	3	76	10	30

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	60	0	11	0	0	0	89	11	18
2020	Communications or public affairs	33	20	27	8	4	8	0	58	13	25
2020	Administration and operations	26	46	15	5	1	8	0	78	6	99
2020	Human resources	23	23	12	18	11	13	0	54	33	17
2020	Financial management	38	28	27	0	3	3	0	68	4	29
2020	Information technology	42	16	22	10	0	10	0	64	11	19
2020	Policy	36	38	5	15	5	0	0	74	21	20
2020	Project management	38	34	10	13	0	5	0	76	13	22
2020	Other services to the public	24	53	0	15	0	7	0	84	16	13
2020	None of the above	47	43	10	0	0	0	0	90	0	10
2019	Client contact centre	6	32	37	19	6	0	0	38	25	16
2019	Communications or public affairs	6	11	39	33	6	6	0	18	41	18
2019	Administration and operations	15	54	15	5	3	7	1	75	9	74
2019	Human resources	0	62	13	19	6	0	0	62	25	16
2019	Financial management	10	40	23	15	8	4	0	53	24	27
2019	Information technology	40	27	20	0	0	13	0	77	0	15
2019	Policy	16	47	5	32	0	0	0	63	32	19
2019	Project management	27	46	9	9	0	9	0	80	10	11
2019	None of the above	10	40	30	10	10	0	0	50	20	10
2018	Client contact centre	6	32	38	6	0	18	0	46	7	16
2018	Communications or public affairs	5	19	31	19	19	6	0	26	41	16
2018	Administration and operations	17	53	16	3	1	10	0	78	4	83
2018	Human resources	28	36	28	0	8	0	0	64	8	11
2018	Financial management	9	21	25	22	17	4	0	32	41	23
2018	Policy	21	36	16	16	5	5	0	61	22	19
2018	Other services to the public	23	23	40	7	0	7	0	50	8	13
2017	Client contact centre	17	49	17	12	0	6	0	69	13	17
2017	Communications or public affairs	0	32	34	27	7	0	0	32	34	15
2017	Administration and operations	33	40	16	2	3	6	0	78	5	90
2017	Human resources	5	31	37	15	12	0	0	36	27	16
2017	Financial management	9	31	38	6	13	3	0	41	20	31
2017	Information technology	34	49	9	9	0	0	0	83	9	12
2017	Policy	35	49	8	0	0	8	0	91	0	25
2017	Project management	23	64	0	7	0	6	0	92	8	15
2017	None of the above	26	28	10	0	9	23	5	74	12	22
2014	Client contact centre	22	42	16	5	0	16	0	75	6	19
2014	Communications or public affairs	9	55	22	4	9	0	0	64	13	22
2014	Administration and operations	23	43	19	4	5	6	0	70	10	85
2014	Human resources	35	36	9	10	5	5	0	75	15	20
2014	Financial management	15	45	16	15	3	6	0	63	20	31
2014	Information technology	30	62	8	0	0	0	0	92	0	13
2014	Other services to the public	13	43	7	15	0	22	0	73	19	14
2014	None of the above	17	57	13	10	3	0	0	74	13	30

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	55	21	11	0	0	0	68	11	18
2020	Communications or public affairs	33	24	31	8	4	0	0	57	12	25
2020	Administration and operations	23	36	27	11	2	1	0	60	13	99
2020	Human resources	13	40	12	23	5	7	0	57	30	17
2020	Financial management	35	17	35	3	7	3	0	53	11	29
2020	Information technology	47	20	23	5	5	0	0	67	10	19
2020	Policy	40	29	10	10	10	0	0	69	21	20
2020	Project management	28	31	21	19	0	0	0	60	19	22
2020	Other services to the public	17	53	7	8	15	0	0	70	22	13
2019	Client contact centre	6	32	24	25	6	6	0	41	33	16
2019	Communications or public affairs	6	11	28	44	11	0	0	17	55	18
2019	Administration and operations	17	50	19	11	1	1	1	68	12	75
2019	Human resources	19	31	24	19	6	0	0	50	25	16
2019	Financial management	17	26	34	11	11	0	0	43	23	27
2019	Information technology	40	33	27	0	0	0	0	73	0	15
2019	Policy	27	36	32	5	0	0	0	63	5	19
2019	Project management	27	36	28	0	9	0	0	63	9	11
2019	None of the above	10	40	10	20	10	10	0	56	33	10
2018	Client contact centre	14	36	38	12	0	0	0	50	12	16
2018	Communications or public affairs	5	13	19	45	19	0	0	18	63	16
2018	Administration and operations	15	54	20	6	1	3	0	71	8	83
2018	Human resources	28	36	28	0	8	0	0	64	8	11
2018	Financial management	9	17	38	18	17	0	0	26	36	23
2018	Policy	27	41	22	5	5	0	0	68	11	19
2018	Other services to the public	16	54	23	7	0	0	0	70	7	13
2017	Client contact centre	6	59	23	12	0	0	0	65	12	17
2017	Communications or public affairs	0	32	28	27	13	0	0	32	40	15
2017	Administration and operations	30	44	19	4	2	2	0	75	6	90
2017	Human resources	5	7	44	21	12	12	0	13	38	16
2017	Financial management	9	38	29	12	12	0	0	47	24	31
2017	Information technology	33	41	9	17	0	0	0	74	17	12
2017	Policy	20	52	24	0	0	4	0	75	0	25
2017	Project management	24	49	12	14	0	0	0	73	14	14
2017	None of the above	27	42	18	5	9	0	0	68	14	22
2014	Client contact centre	10	41	45	0	5	0	0	50	5	20
2014	Communications or public affairs	9	37	22	18	13	0	0	46	31	22
2014	Administration and operations	16	40	26	8	7	2	0	57	16	85
2014	Human resources	51	26	10	9	5	0	0	76	14	20
2014	Financial management	21	29	19	22	9	0	0	50	31	31
2014	Information technology	15	47	30	0	0	0	8	67	0	13
2014	Other services to the public	0	64	14	15	0	7	0	69	16	14
2014	None of the above	24	30	30	10	6	0	0	54	17	30

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	41	22	23	0	0	0	55	23	17
2020	Communications or public affairs	21	36	27	8	4	4	0	59	12	25
2020	Administration and operations	14	34	26	18	4	4	0	50	23	99
2020	Human resources	13	30	11	18	15	7	6	50	38	17
2020	Financial management	14	45	18	14	3	7	0	63	18	29
2020	Information technology	47	5	38	0	10	0	0	52	10	19
2020	Policy	35	35	21	5	5	0	0	69	10	20
2020	Project management	29	30	19	22	0	0	0	59	22	22
2020	Other services to the public	0	31	22	22	15	10	0	35	41	13
2020	None of the above	47	33	19	0	0	0	0	81	0	10
2019	Client contact centre	6	32	24	19	6	13	0	44	29	16
2019	Communications or public affairs	6	11	17	49	11	6	0	18	64	18
2019	Administration and operations	6	44	30	15	3	1	1	52	18	75
2019	Human resources	0	56	25	0	6	13	0	64	7	16
2019	Financial management	7	33	23	23	11	4	0	41	35	27
2019	Information technology	33	20	33	14	0	0	0	53	14	15
2019	Policy	11	68	16	5	0	0	0	78	5	19
2019	Project management	27	36	19	0	9	9	0	69	10	11
2019	None of the above	0	31	30	10	10	20	0	38	24	10
2018	Client contact centre	6	26	30	24	0	14	0	37	28	16
2018	Communications or public affairs	6	0	19	45	19	12	0	7	72	16
2018	Administration and operations	10	38	42	6	0	3	0	50	6	82
2018	Human resources	19	27	46	0	8	0	0	46	8	11
2018	Financial management	9	13	38	17	23	0	0	22	40	23
2018	Policy	27	28	40	0	6	0	0	54	6	18
2018	Other services to the public	16	55	28	0	0	0	0	72	0	13
2017	Client contact centre	6	42	34	12	0	6	0	51	13	17
2017	Communications or public affairs	0	27	13	46	13	0	0	27	60	15
2017	Administration and operations	23	38	24	6	1	7	0	66	8	90
2017	Human resources	0	17	43	34	0	6	0	19	36	16
2017	Financial management	3	27	36	18	12	3	0	32	31	31
2017	Information technology	9	63	28	0	0	0	0	72	0	11
2017	Policy	12	44	28	13	0	4	0	58	13	25
2017	Project management	6	45	25	13	0	11	0	57	15	15
2017	None of the above	18	28	24	10	5	15	0	54	17	21
2014	Client contact centre	10	25	45	10	5	5	0	37	16	20
2014	Communications or public affairs	0	32	27	22	9	10	0	36	35	22
2014	Administration and operations	10	42	25	14	4	5	0	54	19	84
2014	Human resources	31	41	20	4	0	0	4	75	4	20
2014	Financial management	14	29	16	31	3	6	0	46	36	31
2014	Information technology	23	38	40	0	0	0	0	60	0	13
2014	Other services to the public	7	29	28	22	0	14	0	41	26	14
2014	None of the above	7	38	36	13	3	3	0	46	17	30

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	43	16	16	0	0	68	16	18
2020	Communications or public affairs	22	57	16	0	4	0	79	4	24
2020	Administration and operations	23	57	15	0	4	1	81	4	98
2020	Human resources	19	47	5	12	10	7	70	24	17
2020	Financial management	21	44	21	10	3	0	65	14	29
2020	Information technology	38	25	27	0	10	0	63	10	19
2020	Policy	40	45	5	5	5	0	85	10	20
2020	Project management	29	43	14	14	0	0	73	14	22
2020	Other services to the public	24	46	7	15	7	0	70	22	13
2020	None of the above	47	43	10	0	0	0	90	0	10
2019	Client contact centre	0	44	18	19	6	13	50	29	16
2019	Communications or public affairs	17	33	11	22	17	0	49	39	18
2019	Administration and operations	7	54	24	11	3	1	62	14	75
2019	Human resources	0	37	25	25	13	0	37	38	16
2019	Financial management	10	41	15	15	15	4	53	31	27
2019	Information technology	27	47	20	7	0	0	73	7	15
2019	Policy	22	42	21	10	5	0	64	15	19
2019	Project management	18	36	28	9	9	0	54	19	11
2019	None of the above	0	30	40	20	10	0	30	30	10
2018	Client contact centre	6	44	24	18	8	0	50	26	16
2018	Communications or public affairs	6	25	12	32	25	0	31	57	16
2018	Administration and operations	14	44	27	12	0	3	59	13	82
2018	Human resources	19	46	8	18	8	0	65	27	11
2018	Financial management	9	30	38	0	23	0	39	23	23
2018	Policy	16	47	21	11	5	0	63	16	19
2018	Other services to the public	10	46	28	16	0	0	56	16	12
2017	Client contact centre	18	51	32	0	0	0	68	0	16
2017	Communications or public affairs	0	54	25	21	0	0	54	21	15
2017	Administration and operations	30	37	24	5	3	1	67	8	90
2017	Human resources	5	13	43	30	9	0	18	39	16
2017	Financial management	13	45	19	9	11	3	59	21	31
2017	Information technology	43	24	25	9	0	0	67	9	12
2017	Policy	20	40	24	13	0	4	62	13	25
2017	Project management	6	53	18	6	0	16	71	7	15
2017	None of the above	21	57	14	0	9	0	78	9	22
2014	Client contact centre	10	65	15	10	0	0	75	10	20
2014	Communications or public affairs	22	37	22	9	9	0	60	18	22
2014	Administration and operations	11	51	22	13	1	2	63	14	85
2014	Human resources	35	36	15	9	0	5	75	10	20
2014	Financial management	17	53	13	18	0	0	69	18	31
2014	Information technology	8	47	30	15	0	0	55	15	13
2014	Other services to the public	0	72	21	7	0	0	72	7	14
2014	None of the above	7	44	23	16	10	0	51	26	30

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	31	12	6	0	0	0	82	6	18
2020	Communications or public affairs	77	11	12	0	0	0	0	88	0	25
2020	Administration and operations	57	30	10	0	1	0	1	89	1	99
2020	Human resources	41	42	18	0	0	0	0	82	0	17
2020	Financial management	39	43	14	3	0	0	0	82	3	29
2020	Information technology	59	25	10	0	0	6	0	89	0	19
2020	Policy	31	43	26	0	0	0	0	74	0	20
2020	Project management	30	51	4	0	10	5	0	85	10	22
2020	Other services to the public	56	22	22	0	0	0	0	78	0	13
2020	None of the above	60	28	12	0	0	0	0	88	0	10
2019	Client contact centre	60	40	0	0	0	0	0	100	0	15
2019	Communications or public affairs	39	44	11	6	0	0	0	83	6	18
2019	Administration and operations	54	33	12	0	0	1	0	88	0	74
2019	Human resources	32	31	24	13	0	0	0	63	13	16
2019	Financial management	40	19	30	4	4	4	0	61	8	27
2019	Information technology	40	27	20	13	0	0	0	67	13	15
2019	Policy	26	31	27	11	5	0	0	57	16	19
2019	Project management	36	19	27	9	0	0	9	61	10	11
2019	None of the above	51	29	10	0	0	10	0	89	0	10

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	44	16	16	0	0	0	68	16	18
2020	Communications or public affairs	37	39	16	4	4	0	0	76	8	25
2020	Administration and operations	23	51	19	5	1	0	1	75	6	99
2020	Human resources	20	42	11	11	5	12	0	70	18	17
2020	Financial management	27	55	14	3	0	0	0	83	3	29
2020	Information technology	33	25	17	10	5	10	0	64	17	19
2020	Policy	29	45	15	10	0	0	0	74	10	20
2020	Project management	20	60	11	10	0	0	0	80	10	22
2020	Other services to the public	17	61	15	7	0	0	0	78	7	13
2020	None of the above	47	34	18	0	0	0	0	82	0	10
2019	Client contact centre	6	57	31	6	0	0	0	63	6	16
2019	Communications or public affairs	11	49	22	11	6	0	0	61	17	18
2019	Administration and operations	21	67	5	5	0	1	0	89	5	75
2019	Human resources	13	49	12	26	0	0	0	62	26	16
2019	Financial management	10	56	12	15	7	0	0	66	23	27
2019	Information technology	46	40	7	7	0	0	0	87	7	15
2019	Policy	27	36	22	15	0	0	0	63	15	19
2019	Project management	36	55	9	0	0	0	0	91	0	11
2019	None of the above	20	31	19	30	0	0	0	50	30	10
2018	Client contact centre	26	30	30	6	8	0	0	56	14	16
2018	Communications or public affairs	6	37	19	26	13	0	0	43	38	16
2018	Administration and operations	14	58	21	6	0	0	0	73	6	82
2018	Human resources	28	56	17	0	0	0	0	83	0	11
2018	Financial management	18	34	34	5	9	0	0	52	14	23
2018	Policy	32	41	16	5	5	0	0	73	11	19
2018	Other services to the public	9	53	17	14	7	0	0	62	21	13
2017	Client contact centre	22	71	7	0	0	0	0	93	0	17
2017	Communications or public affairs	0	47	33	20	0	0	0	47	20	15
2017	Administration and operations	36	47	11	2	4	0	0	83	6	90
2017	Human resources	11	68	15	6	0	0	0	79	6	16
2017	Financial management	25	54	12	6	3	0	0	79	9	31
2017	Information technology	26	57	17	0	0	0	0	83	0	12
2017	Policy	28	52	17	4	0	0	0	79	4	25
2017	Project management	23	53	18	6	0	0	0	76	6	15
2017	None of the above	40	41	10	5	4	0	0	81	10	22
2014	Client contact centre	15	65	5	10	5	0	0	80	15	20
2014	Communications or public affairs	27	46	22	4	0	0	0	73	4	22
2014	Administration and operations	21	57	15	6	1	0	0	78	7	85
2014	Human resources	42	39	19	0	0	0	0	81	0	20
2014	Financial management	37	44	9	9	0	0	0	81	9	31
2014	Information technology	38	55	0	8	0	0	0	92	8	13
2014	Other services to the public	14	58	14	14	0	0	0	72	14	14
2014	None of the above	20	56	20	3	0	0	0	77	3	30

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	56	16	11	5	5	66	17	18
2020	Communications or public affairs	29	32	20	12	8	0	60	20	25
2020	Administration and operations	13	43	27	13	4	1	56	17	99
2020	Human resources	7	34	11	17	5	26	55	30	16
2020	Financial management	29	41	20	7	3	0	70	10	29
2020	Information technology	21	41	10	22	0	5	66	23	19
2020	Policy	24	45	15	15	0	0	69	15	20
2020	Project management	25	25	28	22	0	0	49	22	22
2020	Other services to the public	17	31	22	22	7	0	48	29	13
2020	None of the above	21	39	18	10	0	12	68	11	10
2019	Client contact centre	13	38	37	13	0	0	50	13	16
2019	Communications or public affairs	0	17	34	44	6	0	17	49	18
2019	Administration and operations	12	47	28	9	4	0	58	13	75
2019	Human resources	6	50	19	25	0	0	56	25	16
2019	Financial management	3	37	26	26	7	0	40	34	27
2019	Information technology	27	26	20	20	0	7	57	22	15
2019	Policy	22	26	41	5	5	0	48	11	19
2019	Project management	18	9	36	37	0	0	27	37	11
2019	None of the above	10	31	30	20	10	0	40	30	10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	32	34	5	12	0	0	49	17	18
2020	Communications or public affairs	29	40	19	8	4	0	0	69	12	25
2020	Administration and operations	22	49	14	12	2	1	0	71	15	99
2020	Human resources	29	36	5	11	12	7	0	70	24	17
2020	Financial management	25	44	14	14	0	0	3	71	14	29
2020	Information technology	26	31	15	5	6	16	0	68	14	19
2020	Policy	29	60	10	0	0	0	0	90	0	20
2020	Project management	14	59	8	15	4	0	0	73	19	22
2020	Other services to the public	7	41	15	22	7	7	0	52	32	13
2020	None of the above	30	39	13	10	0	9	0	76	11	10
2019	Client contact centre	19	37	13	19	13	0	0	56	31	16
2019	Communications or public affairs	17	17	17	38	6	6	0	36	46	18
2019	Administration and operations	18	48	16	13	4	0	0	66	18	75
2019	Human resources	12	49	13	13	6	6	0	66	20	16
2019	Financial management	14	55	16	15	0	0	0	69	15	26
2019	Information technology	13	53	13	13	0	7	0	72	14	15
2019	Policy	48	32	21	0	0	0	0	79	0	19
2019	Project management	18	36	9	19	9	9	0	59	31	11
2019	None of the above	20	20	20	30	10	0	0	40	40	10
2018	Client contact centre	18	58	6	12	6	0	0	76	18	16
2018	Communications or public affairs	13	38	13	31	0	6	0	54	33	16
2018	Administration and operations	20	53	8	16	0	1	1	75	16	83
2018	Human resources	64	28	0	0	8	0	0	92	8	11
2018	Financial management	22	48	17	0	13	0	0	70	13	23
2018	Policy	49	17	11	11	6	5	0	70	18	18
2018	Other services to the public	38	47	7	0	8	0	0	85	8	13
2017	Client contact centre	33	34	12	11	0	10	0	74	12	17
2017	Communications or public affairs	20	34	7	32	0	7	0	58	35	15
2017	Administration and operations	39	43	10	6	2	0	0	82	8	90
2017	Human resources	29	31	13	27	0	0	0	60	27	16
2017	Financial management	29	41	12	18	0	0	0	70	18	31
2017	Information technology	50	25	25	0	0	0	0	75	0	12
2017	Policy	32	45	16	4	0	4	0	79	4	25
2017	Project management	19	63	0	18	0	0	0	82	18	15
2017	None of the above	35	29	19	10	0	4	4	69	10	22
2014	Client contact centre	25	61	9	5	0	0	0	86	5	20
2014	Communications or public affairs	19	32	22	13	14	0	0	51	27	22
2014	Administration and operations	26	48	9	8	6	3	0	76	14	85
2014	Human resources	41	35	5	10	5	5	0	79	15	20
2014	Financial management	36	35	6	13	6	3	0	74	19	31
2014	Information technology	45	32	8	8	0	8	0	83	8	13
2014	Other services to the public	14	58	7	22	0	0	0	72	22	14
2014	None of the above	30	34	17	13	6	0	0	64	19	30

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	50	27	0	0	0	0	73	0	18
2020	Communications or public affairs	25	47	23	4	0	0	0	73	4	25
2020	Administration and operations	32	50	11	6	0	1	0	83	6	99
2020	Human resources	32	24	24	6	7	7	0	60	13	16
2020	Financial management	21	36	36	0	3	3	0	59	4	29
2020	Information technology	15	52	5	6	5	16	0	80	14	19
2020	Policy	35	50	15	0	0	0	0	85	0	20
2020	Project management	18	52	20	9	0	0	0	70	9	22
2020	Other services to the public	17	39	37	0	0	7	0	60	0	13
2020	None of the above	42	40	0	10	0	9	0	89	11	10
2019	Client contact centre	25	31	25	13	6	0	0	56	19	16
2019	Communications or public affairs	17	28	22	27	6	0	0	45	33	18
2019	Administration and operations	25	50	21	3	1	0	0	75	4	75
2019	Human resources	13	50	25	6	6	0	0	62	13	16
2019	Financial management	10	53	22	15	0	0	0	63	15	27
2019	Information technology	28	50	14	0	0	7	0	85	0	14
2019	Policy	42	31	22	5	0	0	0	73	5	19
2019	Project management	9	18	36	18	0	9	9	33	22	11
2019	None of the above	0	60	20	20	0	0	0	60	20	10
2018	Client contact centre	12	38	38	0	0	12	0	57	0	16
2018	Communications or public affairs	6	13	38	38	0	5	0	20	40	16
2018	Administration and operations	20	56	17	7	0	0	0	76	7	81
2018	Human resources	40	41	9	0	9	0	0	81	9	10
2018	Financial management	18	21	34	17	9	0	0	39	26	23
2018	Policy	34	38	17	6	6	0	0	72	11	18
2018	Other services to the public	31	37	25	7	0	0	0	68	7	13

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	17	37	6	11	7	5	39	18	18
2020	Communications or public affairs	17	36	16	7	12	13	0	60	22	25
2020	Administration and operations	18	23	28	14	5	11	1	46	22	99
2020	Human resources	17	12	12	12	23	19	5	38	46	17
2020	Financial management	10	27	21	22	3	14	3	44	31	29
2020	Information technology	10	27	26	17	0	21	0	46	21	19
2020	Policy	21	21	33	5	15	5	0	43	22	20
2020	Project management	9	21	31	18	10	5	5	34	31	22
2020	Other services to the public	0	28	24	24	8	16	0	34	38	12
2020	None of the above	30	21	10	10	9	21	0	64	23	10
2019	Client contact centre	0	6	0	43	19	32	0	9	91	16
2019	Communications or public affairs	0	11	28	6	28	22	5	15	46	18
2019	Administration and operations	8	27	30	11	5	17	3	43	20	75
2019	Human resources	6	30	19	19	13	6	6	42	36	16
2019	Financial management	14	8	19	15	26	7	11	27	50	27
2019	Information technology	13	27	27	13	0	14	7	50	17	15
2019	Policy	22	22	21	15	0	11	10	55	19	19
2019	Project management	27	9	18	9	19	9	9	44	34	11
2019	None of the above	0	30	30	20	10	10	0	34	33	10
2018	Client contact centre	6	12	12	40	12	18	0	22	63	16
2018	Communications or public affairs	0	25	19	6	19	24	7	36	36	16
2018	Administration and operations	14	32	23	15	3	11	2	53	21	83
2018	Human resources	28	37	27	0	8	0	0	65	8	11
2018	Financial management	5	17	31	21	22	0	4	23	45	23
2018	Policy	21	26	22	10	5	16	0	56	19	19
2018	Other services to the public	9	29	33	14	15	0	0	38	29	13
2017	Client contact centre	6	32	17	23	11	6	6	43	39	17
2017	Communications or public affairs	0	34	14	34	7	7	5	38	46	15
2017	Administration and operations	14	28	25	11	8	9	5	49	22	90
2017	Human resources	11	13	25	18	21	6	7	27	45	16
2017	Financial management	0	22	25	21	16	3	13	26	44	31
2017	Information technology	17	16	43	0	9	9	7	39	10	12
2017	Policy	12	20	33	8	8	20	0	40	20	25
2017	Project management	13	12	14	12	18	19	11	36	44	15
2017	None of the above	16	23	15	0	18	19	9	55	25	22
2014	Client contact centre	4	25	14	25	21	10	0	33	51	20
2014	Communications or public affairs	0	28	36	18	9	4	5	31	30	22
2014	Administration and operations	9	25	15	19	11	15	5	43	38	85
2014	Human resources	26	21	29	15	0	5	4	51	16	20
2014	Financial management	4	26	6	22	26	16	0	35	57	31
2014	Information technology	15	47	8	8	8	15	0	73	18	13
2014	Other services to the public	7	15	14	7	36	21	0	27	55	14
2014	None of the above	6	10	21	13	20	20	10	23	48	30

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	42	28	22	0	0	0	49	22	17
2020	Communications or public affairs	37	36	16	8	4	0	0	72	12	25
2020	Administration and operations	19	35	28	13	4	0	0	54	18	97
2020	Human resources	29	24	5	17	12	12	0	60	33	17
2020	Financial management	41	29	15	8	4	4	0	73	12	27
2020	Information technology	15	47	10	5	11	11	0	70	19	19
2020	Policy	26	38	15	15	5	0	0	64	21	20
2020	Project management	20	46	14	20	0	0	0	66	20	21
2020	Other services to the public	0	48	30	15	0	7	0	52	16	13
2020	None of the above	30	51	10	10	0	0	0	81	10	10
2019	Client contact centre	13	43	25	13	6	0	0	56	19	16
2019	Communications or public affairs	17	44	22	11	6	0	0	61	17	18
2019	Administration and operations	20	51	21	6	1	1	0	72	7	74
2019	Human resources	13	62	13	0	13	0	0	75	13	16
2019	Financial management	14	56	15	7	8	0	0	70	15	27
2019	Information technology	20	53	7	14	0	7	0	78	15	15
2019	Policy	15	58	11	16	0	0	0	73	16	19
2019	Project management	27	46	19	9	0	0	0	72	9	11
2019	None of the above	10	41	20	19	10	0	0	51	29	10
2018	Client contact centre	6	62	26	0	6	0	0	68	6	16
2018	Communications or public affairs	6	51	31	5	6	0	0	57	12	16
2018	Administration and operations	18	49	20	11	1	0	0	67	12	83
2018	Human resources	36	29	18	17	0	0	0	65	17	11
2018	Financial management	9	34	21	17	18	0	0	43	36	23
2018	Policy	15	45	22	6	11	0	0	60	17	18
2018	Other services to the public	16	47	22	8	7	0	0	63	15	13
2017	Client contact centre	29	66	0	6	0	0	0	94	6	17
2017	Communications or public affairs	7	60	13	13	7	0	0	66	20	15
2017	Administration and operations	30	44	18	4	4	0	0	74	8	90
2017	Human resources	17	50	12	15	6	0	0	66	21	16
2017	Financial management	36	37	15	11	0	0	0	73	11	31
2017	Information technology	50	33	17	0	0	0	0	83	0	12
2017	Policy	16	52	12	21	0	0	0	67	21	25
2017	Project management	32	37	30	0	0	0	0	70	0	15
2017	None of the above	22	35	34	4	4	0	0	57	9	22
2014	Client contact centre	15	39	10	31	5	0	0	54	36	20
2014	Communications or public affairs	37	45	9	5	0	4	0	86	5	22
2014	Administration and operations	22	35	26	15	1	1	0	58	17	85
2014	Human resources	51	40	0	5	0	0	5	95	5	20
2014	Financial management	29	45	9	16	0	0	0	75	16	31
2014	Information technology	45	32	15	0	0	0	8	84	0	13
2014	Other services to the public	14	50	0	29	0	7	0	68	32	14
2014	None of the above	16	47	20	14	3	0	0	63	17	30

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	32	28	11	5	0	5	54	17	18
2020	Communications or public affairs	29	20	16	28	4	4	0	50	33	25
2020	Administration and operations	21	20	24	21	7	2	4	44	31	97
2020	Human resources	30	22	11	5	19	13	0	60	28	17
2020	Financial management	20	24	13	15	28	0	0	44	43	29
2020	Information technology	32	15	17	20	11	5	0	50	33	19
2020	Policy	21	24	24	21	10	0	0	45	31	20
2020	Project management	9	32	22	22	15	0	0	41	37	22
2020	Other services to the public	15	39	17	15	8	0	7	58	24	13
2020	None of the above	63	9	10	0	18	0	0	72	18	10
2019	Client contact centre	0	37	6	38	6	6	6	42	50	16
2019	Communications or public affairs	11	34	16	28	11	0	0	45	39	18
2019	Administration and operations	21	27	14	22	10	4	3	51	34	75
2019	Human resources	38	37	6	0	19	0	0	75	19	16
2019	Financial management	14	26	26	7	23	4	0	42	31	27
2019	Information technology	20	33	33	14	0	0	0	53	14	15
2019	Policy	11	41	22	16	10	0	0	52	26	19
2019	Project management	27	18	18	18	9	0	9	50	30	11
2019	None of the above	0	40	10	29	20	0	0	40	50	10
2018	Client contact centre	6	30	20	20	18	6	0	38	40	16
2018	Communications or public affairs	0	31	19	25	19	5	0	33	47	16
2018	Administration and operations	14	24	28	22	8	1	3	40	31	83
2018	Human resources	11	28	35	8	18	0	0	38	27	11
2018	Financial management	5	13	21	26	35	0	0	18	61	23
2018	Policy	9	22	32	32	5	0	0	31	37	19
2018	Other services to the public	16	38	23	14	8	0	0	55	22	13
2017	Client contact centre	6	52	11	21	6	0	6	61	28	17
2017	Communications or public affairs	0	27	28	12	27	7	0	29	42	15
2017	Administration and operations	18	29	18	20	10	4	2	50	31	90
2017	Human resources	11	19	12	16	30	6	7	34	53	16
2017	Financial management	12	19	17	33	19	0	0	31	52	31
2017	Information technology	33	25	16	17	9	0	0	59	26	12
2017	Policy	9	32	20	28	4	8	0	44	35	25
2017	Project management	7	40	18	17	6	6	6	53	26	15
2017	None of the above	5	22	19	28	22	0	4	28	52	22
2014	Client contact centre	4	35	20	31	10	0	0	39	41	20
2014	Communications or public affairs	10	22	32	13	23	0	0	32	36	22
2014	Administration and operations	11	18	28	18	14	4	6	33	36	85
2014	Human resources	29	16	26	14	5	5	5	51	21	20
2014	Financial management	3	20	16	41	13	3	4	25	58	31
2014	Information technology	15	15	15	38	0	9	8	36	45	13
2014	Other services to the public	7	29	7	28	7	7	14	46	45	14
2014	None of the above	3	27	21	30	17	0	3	31	48	30

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	16	16	5	0	0	5	78	6	18
2020	Communications or public affairs	76	13	4	4	0	0	4	92	4	25
2020	Administration and operations	51	26	14	2	4	0	3	80	6	99
2020	Human resources	65	5	18	0	7	5	0	74	7	17
2020	Financial management	56	16	10	7	7	0	3	75	15	29
2020	Information technology	31	21	22	10	0	11	5	62	12	19
2020	Policy	64	15	15	5	0	0	0	79	5	20
2020	Project management	24	19	35	17	5	0	0	43	22	22
2020	Other services to the public	24	15	22	7	0	0	31	57	11	13
2020	None of the above	47	34	10	0	9	0	0	82	9	10
2019	Client contact centre	50	13	18	0	13	0	6	67	14	16
2019	Communications or public affairs	49	22	6	11	0	6	6	81	13	18
2019	Administration and operations	47	23	14	9	4	0	3	72	14	75
2019	Human resources	64	6	13	6	11	0	0	70	18	16
2019	Financial management	40	41	4	4	4	0	8	88	8	27
2019	Information technology	36	35	14	7	8	0	0	71	15	14
2019	Policy	44	28	11	11	0	0	6	76	12	18
2019	Project management	45	9	46	0	0	0	0	54	0	11
2019	None of the above	61	0	29	0	10	0	0	61	10	10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	34	5	5	0	6	0	89	6	18
2020	Communications or public affairs	75	8	8	4	4	0	0	84	8	24
2020	Administration and operations	44	27	18	6	1	1	3	74	7	98
2020	Human resources	46	18	17	5	7	7	0	69	13	17
2020	Financial management	56	20	17	3	3	0	0	76	7	29
2020	Information technology	59	15	5	5	0	5	10	88	6	19
2020	Policy	85	10	0	0	0	5	0	100	0	20
2020	Project management	37	29	22	8	0	0	4	68	9	22
2020	Other services to the public	24	15	22	22	0	0	17	47	27	13
2020	None of the above	72	28	0	0	0	0	0	100	0	10
2019	Client contact centre	43	25	13	6	6	0	6	73	13	16
2019	Communications or public affairs	38	28	17	6	6	0	6	70	12	18
2019	Administration and operations	52	25	14	7	1	0	1	78	8	75
2019	Human resources	57	11	19	0	6	0	6	73	7	16
2019	Financial management	40	30	19	4	0	4	4	76	4	27
2019	Information technology	33	34	13	13	0	7	0	72	14	15
2019	Policy	37	32	11	10	5	0	5	72	16	19
2019	Project management	45	55	0	0	0	0	0	100	0	11
2019	None of the above	51	19	10	19	0	0	0	71	19	10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	5	0	0	0	6	11	100	0	18
2020	Communications or public affairs	72	18	5	0	4	0	0	90	4	23
2020	Administration and operations	76	11	6	3	0	2	3	91	3	98
2020	Human resources	69	7	11	0	7	6	0	81	7	16
2020	Financial management	53	15	11	4	4	7	7	79	8	28
2020	Information technology	70	10	5	0	0	5	10	94	0	19
2020	Policy	79	5	5	5	5	0	0	85	10	20
2020	Project management	75	4	4	12	0	0	4	83	13	22
2020	Other services to the public	68	0	0	15	0	0	17	82	18	13
2019	Client contact centre	81	6	6	0	0	0	6	93	0	16
2019	Communications or public affairs	72	0	17	0	0	6	6	81	0	18
2019	Administration and operations	80	8	1	2	3	1	4	93	5	74
2019	Human resources	70	11	6	6	6	0	0	81	12	16
2019	Financial management	70	7	4	4	7	4	4	84	12	27
2019	Information technology	60	20	0	7	0	13	0	92	8	15
2019	Policy	79	5	0	0	4	0	11	95	5	19
2019	Project management	81	9	0	0	0	0	9	100	0	11
2019	None of the above	90	0	0	0	0	10	0	100	0	10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	0	0	0	0	5	11	100	0	18
2020	Communications or public affairs	84	0	8	0	0	0	8	91	0	24
2020	Administration and operations	78	10	4	0	1	1	7	94	1	99
2020	Human resources	76	7	0	5	0	5	7	94	6	17
2020	Financial management	65	15	3	0	3	3	10	92	4	29
2020	Information technology	69	5	5	0	0	5	15	94	0	19
2020	Policy	85	10	0	0	0	5	0	100	0	20
2020	Project management	74	22	0	0	0	0	4	100	0	22
2020	Other services to the public	68	8	0	0	0	7	17	100	0	13
2020	None of the above	69	9	10	0	0	12	0	89	0	10
2019	Client contact centre	87	6	0	0	0	0	6	100	0	16
2019	Communications or public affairs	82	6	0	0	0	0	12	100	0	17
2019	Administration and operations	84	8	0	0	0	1	7	100	0	74
2019	Human resources	70	18	0	0	6	0	6	93	7	16
2019	Financial management	66	4	4	0	4	7	15	90	5	27
2019	Information technology	54	20	0	0	0	13	13	100	0	15
2019	Policy	84	0	0	0	5	0	11	94	6	19
2019	Project management	63	9	9	0	0	0	19	89	0	11
2019	None of the above	90	0	0	0	0	0	10	100	0	10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	28	41	6	0	6	0	50	6	17
2020	Communications or public affairs	21	51	20	4	0	5	0	75	4	25
2020	Administration and operations	10	45	30	13	1	1	0	56	14	97
2020	Human resources	23	30	23	11	0	13	0	61	12	17
2020	Financial management	16	50	30	3	0	0	0	66	3	29
2020	Information technology	21	52	17	5	0	6	0	77	5	19
2020	Policy	26	38	21	0	10	5	0	67	11	20
2020	Project management	19	41	26	8	5	0	0	60	14	22
2020	Other services to the public	0	63	8	15	7	7	0	68	24	13
2020	None of the above	42	48	0	10	0	0	0	90	10	10
2019	Client contact centre	0	50	25	13	6	6	0	53	20	16
2019	Communications or public affairs	17	33	17	28	6	0	0	49	34	18
2019	Administration and operations	13	51	27	4	3	2	0	65	7	75
2019	Human resources	13	49	32	6	0	0	0	62	6	16
2019	Financial management	22	26	26	11	4	11	0	53	17	27
2019	Information technology	27	67	7	0	0	0	0	93	0	15
2019	Policy	32	53	5	10	0	0	0	85	10	19
2019	Project management	27	55	9	9	0	0	0	81	9	11
2018	Client contact centre	6	30	38	0	0	26	0	49	0	16
2018	Communications or public affairs	13	27	33	20	0	6	0	43	21	15
2018	Administration and operations	13	42	31	8	1	6	0	57	10	83
2018	Human resources	28	55	17	0	0	0	0	83	0	11
2018	Financial management	9	35	52	4	0	0	0	43	4	23
2018	Policy	25	42	32	0	0	0	0	68	0	19
2018	Other services to the public	9	63	22	7	0	0	0	72	7	13
2017	Client contact centre	0	44	50	6	0	0	0	44	6	17
2017	Communications or public affairs	7	54	26	13	0	0	0	60	13	15
2017	Administration and operations	22	28	34	8	5	4	0	52	13	90
2017	Human resources	11	25	35	6	18	6	0	38	25	16
2017	Financial management	13	43	18	12	9	6	0	59	22	31
2017	Information technology	33	50	9	9	0	0	0	83	9	12
2017	Policy	8	68	12	12	0	0	0	76	12	25
2017	Project management	20	44	24	6	6	0	0	64	12	15
2017	None of the above	21	28	20	17	9	0	5	52	27	22

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	56	17	5	0	5	77	6	18
2020	Communications or public affairs	29	44	24	0	4	0	72	4	25
2020	Administration and operations	25	54	17	4	0	0	79	4	98
2020	Human resources	30	59	5	0	5	0	89	5	17
2020	Financial management	33	31	25	8	4	0	64	11	28
2020	Information technology	37	53	5	5	0	0	90	5	19
2020	Policy	43	36	10	5	5	0	79	10	20
2020	Project management	15	56	15	14	0	0	71	14	22
2020	Other services to the public	7	48	37	0	0	7	60	0	13
2020	None of the above	51	49	0	0	0	0	100	0	10
2019	Client contact centre	19	43	12	19	6	0	62	25	16
2019	Communications or public affairs	28	39	17	10	6	0	67	16	18
2019	Administration and operations	29	51	17	3	0	0	80	3	75
2019	Human resources	32	24	25	13	0	6	60	13	16
2019	Financial management	28	41	15	7	8	0	70	15	27
2019	Information technology	27	73	0	0	0	0	100	0	15
2019	Policy	38	34	16	6	6	0	72	11	18
2019	Project management	18	54	9	18	0	0	72	18	11
2019	None of the above	20	30	30	20	0	0	50	20	10
2018	Client contact centre	26	46	15	6	0	7	77	7	15
2018	Communications or public affairs	24	51	13	6	0	6	80	7	16
2018	Administration and operations	26	59	11	1	0	4	88	1	83
2018	Human resources	28	36	18	10	8	0	64	18	11
2018	Financial management	22	48	21	4	4	0	70	9	23
2018	Policy	32	51	11	5	0	0	83	5	18
2018	Other services to the public	38	40	0	22	0	0	78	22	13
2017	Client contact centre	22	67	6	6	0	0	89	6	17
2017	Communications or public affairs	27	48	19	7	0	0	75	7	15
2017	Administration and operations	35	54	8	4	0	0	89	4	90
2017	Human resources	23	50	15	6	0	6	78	6	16
2017	Financial management	24	52	15	3	6	0	76	9	31
2017	Information technology	34	49	17	0	0	0	83	0	12
2017	Policy	24	60	9	4	0	4	87	4	25
2017	Project management	31	55	8	0	6	0	86	6	15
2017	None of the above	27	48	5	20	0	0	76	20	21
2014	Client contact centre	25	39	25	0	0	10	72	0	20
2014	Communications or public affairs	13	69	9	9	0	0	82	9	22
2014	Administration and operations	31	46	14	6	1	1	78	7	85
2014	Human resources	35	60	0	0	0	5	100	0	20
2014	Financial management	29	56	10	3	3	0	84	6	31
2014	Information technology	45	55	0	0	0	0	100	0	13
2014	Other services to the public	28	50	15	7	0	0	78	7	14
2014	None of the above	26	44	17	7	0	7	75	7	30

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	50	11	0	0	0	5	88	0	18
2020	Communications or public affairs	48	36	17	0	0	0	0	83	0	25
2020	Administration and operations	41	47	8	0	0	3	0	92	0	99
2020	Human resources	43	20	24	6	0	7	0	68	6	16
2020	Financial management	38	34	14	4	3	7	0	77	8	29
2020	Information technology	52	43	5	0	0	0	0	95	0	19
2020	Policy	50	29	10	5	5	0	0	79	10	20
2020	Project management	20	56	20	4	0	0	0	76	4	22
2020	Other services to the public	17	61	15	0	0	7	0	84	0	13
2020	None of the above	51	49	0	0	0	0	0	100	0	10
2019	Client contact centre	38	31	19	6	0	6	0	73	7	16
2019	Communications or public affairs	38	34	17	11	0	0	0	72	11	18
2019	Administration and operations	32	56	7	1	3	1	0	89	4	74
2019	Human resources	25	50	19	6	0	0	0	75	6	16
2019	Financial management	40	41	4	11	4	0	0	81	15	27
2019	Information technology	20	73	0	0	0	7	0	100	0	15
2019	Policy	32	47	11	5	0	5	0	83	6	19
2019	Project management	54	37	9	0	0	0	0	91	0	11
2019	None of the above	30	50	10	0	10	0	0	80	10	10
2018	Client contact centre	36	38	6	8	0	12	0	84	9	16
2018	Communications or public affairs	13	56	19	6	0	6	0	73	7	16
2018	Administration and operations	26	59	8	4	0	3	0	87	4	83
2018	Human resources	19	54	18	0	8	0	0	73	8	11
2018	Financial management	18	56	21	0	4	0	0	74	4	23
2018	Policy	32	57	5	5	0	0	0	89	5	19
2018	Other services to the public	47	38	0	8	7	0	0	85	15	13
2017	Client contact centre	40	55	6	0	0	0	0	94	0	17
2017	Communications or public affairs	34	39	14	13	0	0	0	72	13	15
2017	Administration and operations	32	46	14	4	0	2	1	81	4	89
2017	Human resources	17	56	12	0	0	15	0	86	0	16
2017	Financial management	33	35	23	3	6	0	0	68	9	31
2017	Information technology	26	57	9	9	0	0	0	83	9	12
2017	Policy	32	45	20	0	0	4	0	79	0	25
2017	Project management	43	45	6	0	6	0	0	88	6	15
2017	None of the above	27	46	18	4	4	0	0	73	9	22
2014	Client contact centre	14	50	20	5	0	10	0	71	6	20
2014	Communications or public affairs	27	68	0	5	0	0	0	95	5	22
2014	Administration and operations	40	45	13	1	0	1	0	86	1	85
2014	Human resources	40	50	5	5	0	0	0	90	5	20
2014	Financial management	32	52	13	0	3	0	0	84	3	31
2014	Information technology	38	47	8	0	0	0	8	92	0	13
2014	Other services to the public	21	43	36	0	0	0	0	64	0	14
2014	None of the above	30	44	11	10	0	6	0	78	11	30

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	56	11	6	0	5	0	83	6	18
2020	Communications or public affairs	37	36	19	0	0	9	0	79	0	25
2020	Administration and operations	33	49	9	3	0	6	0	87	3	99
2020	Human resources	17	35	23	6	0	19	0	64	8	17
2020	Financial management	31	27	25	3	0	10	3	67	4	29
2020	Information technology	26	48	10	0	0	16	0	88	0	19
2020	Policy	29	40	15	5	5	5	0	73	11	20
2020	Project management	23	44	19	10	0	5	0	70	10	22
2020	Other services to the public	10	53	15	8	0	15	0	74	9	13
2020	None of the above	30	53	9	0	0	9	0	90	0	10

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	49	17	6	0	0	0	77	6	18
2020	Communications or public affairs	50	29	17	0	0	0	4	82	0	24
2020	Administration and operations	34	46	8	6	0	4	2	84	7	99
2020	Human resources	41	16	12	12	6	7	5	65	21	17
2020	Financial management	35	38	7	7	0	7	7	84	8	29
2020	Information technology	33	35	22	0	0	5	5	76	0	19
2020	Policy	35	40	5	15	0	0	5	78	16	20
2020	Project management	29	42	14	5	10	0	0	71	15	22
2020	Other services to the public	17	39	15	15	0	7	7	65	18	13
2020	None of the above	51	40	0	9	0	0	0	91	9	10

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	53	0	5	0	0	95	5	18
2020	Communications or public affairs	52	44	0	0	4	0	96	4	25
2020	Administration and operations	41	52	7	0	0	0	93	0	98
2020	Human resources	37	35	16	12	0	0	72	12	17
2020	Financial management	41	38	14	7	0	0	79	7	29
2020	Information technology	48	47	5	0	0	0	95	0	19
2020	Policy	59	31	5	5	0	0	90	5	20
2020	Project management	38	44	14	4	0	0	82	4	22
2020	Other services to the public	31	46	22	0	0	0	78	0	13
2020	None of the above	81	19	0	0	0	0	100	0	10
2019	Client contact centre	25	56	19	0	0	0	81	0	16
2019	Communications or public affairs	34	38	11	11	0	6	76	12	18
2019	Administration and operations	44	46	5	3	2	0	89	5	75
2019	Human resources	38	37	19	6	0	0	75	6	16
2019	Financial management	32	45	11	11	0	0	77	11	27
2019	Information technology	60	40	0	0	0	0	100	0	15
2019	Policy	61	39	0	0	0	0	100	0	18
2019	Project management	54	46	0	0	0	0	100	0	11
2019	None of the above	20	51	19	0	10	0	71	10	10
2018	Client contact centre	24	64	6	6	0	0	88	6	16
2018	Communications or public affairs	19	55	19	6	0	0	74	6	16
2018	Administration and operations	36	54	8	1	0	0	91	1	83
2018	Human resources	36	47	9	0	8	0	83	8	11
2018	Financial management	17	52	27	0	4	0	69	4	23
2018	Policy	52	37	11	0	0	0	89	0	19
2018	Other services to the public	38	55	0	0	7	0	93	7	13
2017	Client contact centre	28	60	7	6	0	0	88	6	17
2017	Communications or public affairs	34	46	20	0	0	0	80	0	15
2017	Administration and operations	40	46	9	5	0	0	86	5	89
2017	Human resources	18	58	12	6	6	0	76	12	16
2017	Financial management	18	56	11	3	13	0	73	16	31
2017	Information technology	50	24	25	0	0	0	75	0	12
2017	Policy	39	61	0	0	0	0	100	0	25
2017	Project management	58	30	12	0	0	0	88	0	15
2017	None of the above	39	47	5	9	0	0	86	9	22
2014	Client contact centre	14	61	20	5	0	0	75	5	20
2014	Communications or public affairs	18	78	0	0	4	0	96	4	22
2014	Administration and operations	36	48	11	3	2	0	84	6	85
2014	Human resources	50	50	0	0	0	0	100	0	20
2014	Financial management	42	43	9	0	6	0	85	6	31
2014	Information technology	60	40	0	0	0	0	100	0	13
2014	Other services to the public	35	50	7	7	0	0	85	7	14
2014	None of the above	25	58	10	3	3	0	83	7	30

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	48	11	0	6	0	84	6	18
2020	Communications or public affairs	29	48	16	8	0	0	76	8	25
2020	Administration and operations	39	31	17	13	0	0	70	13	99
2020	Human resources	30	23	7	23	11	7	57	36	17
2020	Financial management	27	25	31	10	7	0	52	17	29
2020	Information technology	42	38	15	0	5	0	79	5	19
2020	Policy	43	31	10	10	5	0	74	15	20
2020	Project management	42	25	22	11	0	0	67	11	22
2020	Other services to the public	31	39	8	22	0	0	70	22	13
2020	None of the above	48	43	10	0	0	0	90	0	10
2019	Client contact centre	27	53	13	7	0	0	80	7	15
2019	Communications or public affairs	28	11	33	28	0	0	39	28	18
2019	Administration and operations	39	48	11	0	2	0	87	2	74
2019	Human resources	12	56	0	25	6	0	68	32	16
2019	Financial management	23	30	20	16	12	0	53	27	26
2019	Information technology	53	27	13	7	0	0	80	7	15
2019	Policy	47	37	16	0	0	0	84	0	19
2019	Project management	36	46	9	9	0	0	82	9	11
2019	None of the above	20	40	30	0	10	0	60	10	10
2018	Client contact centre	24	64	6	6	0	0	88	6	16
2018	Communications or public affairs	20	20	54	7	0	0	40	7	15
2018	Administration and operations	33	49	16	2	0	0	82	2	83
2018	Human resources	28	19	35	10	8	0	47	18	11
2018	Financial management	17	17	35	22	9	0	35	31	23
2018	Policy	43	46	11	0	0	0	89	0	19
2018	Other services to the public	23	55	0	22	0	0	78	22	13
2017	Client contact centre	17	71	12	0	0	0	88	0	17
2017	Communications or public affairs	27	41	19	13	0	0	68	13	15
2017	Administration and operations	39	35	15	5	2	3	76	8	90
2017	Human resources	11	32	7	39	6	6	45	48	16
2017	Financial management	18	23	36	10	13	0	42	22	31
2017	Information technology	42	33	25	0	0	0	75	0	12
2017	Policy	28	37	16	20	0	0	64	20	25
2017	Project management	56	18	20	6	0	0	74	6	15
2017	None of the above	39	28	20	10	4	0	66	14	22
2014	Client contact centre	4	66	15	5	10	0	70	15	20
2014	Communications or public affairs	22	60	13	0	4	0	82	4	22
2014	Administration and operations	25	47	17	11	1	0	72	12	85
2014	Human resources	35	50	15	0	0	0	85	0	20
2014	Financial management	20	49	19	6	6	0	69	12	31
2014	Information technology	38	38	25	0	0	0	75	0	13
2014	Other services to the public	0	42	43	15	0	0	42	15	14
2014	None of the above	23	44	20	10	3	0	67	13	30

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	45	17	6	0	0	77	6	17
2020	Communications or public affairs	25	56	12	4	4	0	80	8	25
2020	Administration and operations	34	37	17	11	0	1	72	11	98
2020	Human resources	32	26	24	6	6	7	62	12	16
2020	Financial management	24	42	24	7	3	0	65	10	29
2020	Information technology	42	38	15	0	5	0	79	5	19
2020	Policy	40	29	15	10	5	0	69	15	20
2020	Project management	33	31	22	14	0	0	64	14	22
2020	Other services to the public	31	46	8	7	7	0	78	15	13
2020	None of the above	60	31	10	0	0	0	90	0	10
2019	Client contact centre	25	37	25	13	0	0	63	13	16
2019	Communications or public affairs	17	11	55	6	11	0	28	17	18
2019	Administration and operations	37	53	7	1	1	0	91	3	74
2019	Human resources	13	56	0	25	6	0	68	32	16
2019	Financial management	22	40	15	11	7	4	65	20	27
2019	Information technology	60	27	7	7	0	0	87	7	15
2019	Policy	42	41	16	0	0	0	84	0	19
2019	Project management	36	37	9	9	0	9	80	10	11
2019	None of the above	20	21	50	0	10	0	40	10	10
2018	Client contact centre	12	76	6	6	0	0	88	6	16
2018	Communications or public affairs	24	25	45	6	0	0	49	6	16
2018	Administration and operations	31	53	13	4	0	0	84	4	83
2018	Human resources	28	28	27	10	8	0	55	18	11
2018	Financial management	17	13	35	31	4	0	30	35	23
2018	Policy	51	32	17	0	0	0	83	0	18
2018	Other services to the public	23	55	0	22	0	0	78	22	13
2017	Client contact centre	11	77	12	0	0	0	88	0	17
2017	Communications or public affairs	27	28	39	7	0	0	54	7	15
2017	Administration and operations	37	42	16	6	0	0	79	6	90
2017	Human resources	17	25	34	12	12	0	42	24	16
2017	Financial management	18	27	33	9	13	0	45	22	31
2017	Information technology	42	33	25	0	0	0	75	0	12
2017	Policy	28	40	28	4	0	0	68	4	25
2017	Project management	56	31	6	6	0	0	88	6	15
2017	None of the above	39	28	15	19	0	0	66	19	22
2014	Client contact centre	15	55	20	5	5	0	70	10	20
2014	Communications or public affairs	18	55	18	4	4	0	73	9	22
2014	Administration and operations	25	46	19	8	1	0	72	9	85
2014	Human resources	35	60	5	0	0	0	95	0	20
2014	Financial management	20	42	22	9	6	0	62	15	31
2014	Information technology	30	60	9	0	0	0	91	0	13
2014	Other services to the public	14	57	21	7	0	0	71	7	14
2014	None of the above	20	54	13	10	3	0	74	13	30

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	42	23	5	6	5	0	65	12	18
2020	Communications or public affairs	38	37	12	8	4	0	0	75	12	24
2020	Administration and operations	34	27	17	12	6	2	2	64	18	99
2020	Human resources	23	30	24	12	11	0	0	53	23	17
2020	Financial management	39	23	21	10	7	0	0	62	17	29
2020	Information technology	47	11	22	10	5	4	0	61	16	19
2020	Policy	24	35	21	15	5	0	0	59	21	20
2020	Project management	22	31	24	8	15	0	0	53	23	22
2020	Other services to the public	48	29	15	7	0	0	0	78	7	13
2020	None of the above	39	31	9	10	0	12	0	79	11	10
2019	Client contact centre	25	12	38	25	0	0	0	37	25	16
2019	Communications or public affairs	22	22	16	11	22	6	0	48	36	18
2019	Administration and operations	36	39	15	5	2	1	1	77	8	75
2019	Human resources	33	33	7	0	27	0	0	67	27	15
2019	Financial management	18	29	30	7	7	7	0	51	16	27
2019	Information technology	53	20	20	7	0	0	0	73	7	15
2019	Policy	37	15	16	27	4	0	0	52	32	19
2019	Project management	36	0	27	9	19	0	9	40	30	11
2019	None of the above	30	10	30	10	10	10	0	45	22	10
2018	Client contact centre	30	32	12	12	0	14	0	72	14	16
2018	Communications or public affairs	19	25	38	13	0	5	0	46	13	16
2018	Administration and operations	27	39	17	10	0	6	1	71	10	83
2018	Human resources	28	28	27	10	8	0	0	55	18	11
2018	Financial management	12	19	21	22	26	0	0	31	48	23
2018	Policy	41	21	32	5	0	0	0	63	5	19
2018	Other services to the public	38	31	9	22	0	0	0	69	22	13
2017	Client contact centre	32	34	18	6	0	11	0	74	6	17
2017	Communications or public affairs	27	34	12	7	7	13	0	71	15	15
2017	Administration and operations	36	25	19	6	3	11	0	69	10	89
2017	Human resources	17	7	28	25	12	12	0	27	41	16
2017	Financial management	18	17	21	16	25	3	0	36	42	31
2017	Information technology	33	34	24	0	9	0	0	67	9	12
2017	Policy	17	32	20	28	0	4	0	51	29	25
2017	Project management	44	26	30	0	0	0	0	70	0	15
2017	None of the above	35	32	13	10	4	5	0	71	15	22
2014	Client contact centre	19	40	20	5	10	5	0	63	16	20
2014	Communications or public affairs	13	45	18	13	4	5	0	62	19	22
2014	Administration and operations	27	29	23	11	6	5	0	58	17	85
2014	Human resources	36	44	10	5	0	5	0	85	5	20
2014	Financial management	23	26	19	13	16	3	0	51	30	31
2014	Information technology	45	23	23	0	0	9	0	75	0	13
2014	Other services to the public	22	22	29	14	0	13	0	51	16	14
2014	None of the above	10	50	14	6	10	7	3	67	18	30

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	18	63	19	18
2020	Communications or public affairs	29	40	32	25
2020	Administration and operations	26	44	31	99
2020	Human resources	35	22	43	17
2020	Financial management	24	37	39	29
2020	Information technology	22	37	41	19
2020	Policy	35	36	29	20
2020	Project management	33	34	33	22
2020	Other services to the public	32	39	29	13
2020	None of the above	17	74	9	10
2019	Client contact centre	0	62	38	16
2019	Communications or public affairs	33	34	34	18
2019	Administration and operations	21	52	27	74
2019	Human resources	49	25	25	16
2019	Financial management	25	48	27	27
2019	Information technology	0	33	67	15
2019	Policy	37	32	32	19
2019	Project management	54	19	27	11
2019	None of the above	30	40	30	10
2018	Client contact centre	20	42	38	16
2018	Communications or public affairs	26	37	38	16
2018	Administration and operations	21	56	23	82
2018	Human resources	18	29	53	11
2018	Financial management	56	22	22	23
2018	Policy	48	36	16	19
2018	Other services to the public	22	62	16	13
2017	Client contact centre	11	71	18	17
2017	Communications or public affairs	19	54	27	15
2017	Administration and operations	20	54	27	90
2017	Human resources	65	6	29	16
2017	Financial management	29	27	44	31
2017	Information technology	26	42	33	12
2017	Policy	36	25	39	25
2017	Project management	35	39	27	15
2017	None of the above	28	39	32	22
2014	Client contact centre	16	55	30	20
2014	Communications or public affairs	45	19	36	22
2014	Administration and operations	25	45	31	85
2014	Human resources	20	36	45	20
2014	Financial management	29	47	24	31
2014	Information technology	23	23	55	13
2014	Other services to the public	7	44	49	14
2014	None of the above	33	31	36	30

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and operations	25	9	45	4	16	0	25
2019	Administration and operations	19	26	38	11	6	0	16
2018	Administration and operations	19	28	24	6	7	17	17
2018	Financial management	8	15	77	0	0	0	13
2017	Administration and operations	36	20	29	5	6	5	18
2017	Human resources	20	0	56	0	15	9	10
2014	Communications or public affairs	0	0	30	10	9999	60	10
2014	Administration and operations	32	20	25	10	9999	14	21
2014	None of the above	12	20	48	0	9999	20	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	0	100	13
2020	None of the above	0	100	10
2019	Administration and operations	8	92	75
2019	Information technology	0	100	15
2018	Communications or public affairs	0	100	16
2018	Other services to the public	0	100	13

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	22	22	6	0	11	23	59	8	18
2020	Communications or public affairs	5	16	16	3	4	56	0	47	17	25
2020	Administration and operations	15	18	12	3	1	41	10	68	8	99
2020	Human resources	15	13	18	12	5	36	0	45	28	17
2020	Financial management	13	10	14	3	10	39	11	46	27	29
2020	Information technology	10	26	10	0	0	48	5	78	0	19
2020	Policy	10	5	19	5	5	45	10	34	23	20
2020	Project management	4	22	18	8	0	39	9	50	16	22
2020	Other services to the public	17	10	15	0	0	37	22	64	0	13
2020	None of the above	9	36	10	0	0	33	12	82	0	10
2019	Client contact centre	6	13	25	6	0	44	6	38	13	16
2019	Communications or public affairs	0	11	6	11	6	49	17	33	50	18
2019	Administration and operations	10	17	14	5	1	35	18	58	13	75
2019	Human resources	19	19	19	0	13	24	6	55	18	16
2019	Financial management	10	20	16	12	8	31	4	46	30	26
2019	Information technology	33	14	13	0	0	27	13	78	0	15
2019	Policy	27	6	17	6	0	28	17	59	10	18
2019	Project management	18	9	28	0	0	45	0	49	0	11
2019	None of the above	0	10	30	0	10	40	10	20	20	10
2018	Client contact centre	12	14	12	6	8	30	18	50	27	16
2018	Communications or public affairs	6	6	13	13	0	62	0	33	33	16
2018	Administration and operations	9	22	20	5	0	39	5	56	8	82
2018	Human resources	28	19	18	0	8	18	8	64	11	11
2018	Financial management	13	21	17	4	13	22	9	50	25	23
2018	Policy	5	5	6	6	0	67	11	48	26	18
2018	Other services to the public	9	7	31	7	0	23	22	30	13	13
2017	Client contact centre	0	12	34	0	0	43	11	26	0	17
2017	Communications or public affairs	7	0	34	13	0	26	20	13	25	15
2017	Administration and operations	17	25	13	3	3	29	11	69	10	90
2017	Human resources	5	13	12	6	6	53	6	43	29	16
2017	Financial management	10	15	31	3	13	19	9	35	22	30
2017	Information technology	17	33	17	0	0	17	16	75	0	12
2017	Policy	8	29	20	0	0	32	12	65	0	25
2017	Project management	0	33	12	6	0	43	6	64	12	15
2017	None of the above	16	10	5	10	14	41	4	48	43	22
2014	Client contact centre	9	5	14	5	10	41	15	33	35	20
2014	Communications or public affairs	4	28	27	5	4	27	4	47	13	22
2014	Administration and operations	8	20	12	7	4	38	11	55	21	85
2014	Human resources	20	16	20	0	0	24	20	64	0	20
2014	Financial management	7	6	27	6	6	35	13	26	23	31
2014	Information technology	23	25	8	0	0	30	15	86	0	13
2014	Other services to the public	0	0	7	0	0	72	22	0	0	14
2014	None of the above	6	13	16	10	0	34	20	42	22	30

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	33	11	5	6	12	0	75	12	18
2020	Communications or public affairs	29	40	16	7	0	8	0	75	8	25
2020	Administration and operations	29	42	11	5	1	9	2	81	7	99
2020	Human resources	36	23	12	0	11	19	0	72	13	17
2020	Financial management	24	20	29	7	0	21	0	55	9	29
2020	Information technology	32	43	10	0	0	15	0	88	0	19
2020	Policy	38	26	15	10	5	5	0	67	16	20
2020	Project management	9	40	19	12	0	16	4	61	16	22
2020	Other services to the public	17	39	7	8	0	22	7	79	11	13
2020	None of the above	21	61	0	10	0	9	0	89	11	10
2019	Client contact centre	13	56	25	6	0	0	0	68	6	16
2019	Communications or public affairs	6	51	5	17	6	17	0	67	27	18
2019	Administration and operations	22	57	13	3	1	4	0	82	4	75
2019	Human resources	32	25	13	6	6	18	0	69	15	16
2019	Financial management	21	42	15	8	7	7	0	68	16	27
2019	Information technology	46	34	13	0	0	7	0	86	0	15
2019	Policy	41	32	11	11	0	5	0	77	11	19
2019	Project management	18	18	46	0	18	0	0	36	18	11
2019	None of the above	20	30	20	0	10	20	0	63	13	10
2018	Client contact centre	12	44	20	0	0	24	0	74	0	16
2018	Communications or public affairs	0	38	13	13	0	37	0	59	20	16
2018	Administration and operations	20	51	19	2	0	8	0	77	3	82
2018	Human resources	36	37	10	0	8	8	0	80	9	11
2018	Financial management	26	34	17	9	4	10	0	67	15	23
2018	Policy	21	51	6	11	0	6	6	81	13	18
2018	Other services to the public	16	54	16	7	0	0	7	75	8	13
2017	Client contact centre	18	58	13	0	0	12	0	85	0	16
2017	Communications or public affairs	7	60	20	7	0	7	0	71	7	15
2017	Administration and operations	28	49	12	6	0	4	1	81	6	90
2017	Human resources	11	36	28	12	0	13	0	54	14	16
2017	Financial management	22	36	29	7	6	0	0	58	13	31
2017	Information technology	33	67	0	0	0	0	0	100	0	12
2017	Policy	40	28	20	4	0	8	0	74	4	25
2017	Project management	19	55	12	13	0	0	0	74	13	15
2017	None of the above	21	42	15	10	9	4	0	66	19	22
2014	Client contact centre	14	40	21	5	0	20	0	68	6	20
2014	Communications or public affairs	9	36	31	10	4	9	0	50	16	22
2014	Administration and operations	16	37	20	5	1	19	3	67	8	84
2014	Human resources	21	45	10	0	0	24	0	87	0	20
2014	Financial management	17	27	25	3	9	19	0	54	15	31
2014	Information technology	30	47	8	0	0	15	0	91	0	13
2014	Other services to the public	14	35	22	7	0	22	0	63	9	14
2014	None of the above	12	27	24	10	0	23	3	54	14	30

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	18	82	29
2020	None of the above	0	100	10
2019	Communications or public affairs	0	100	18
2019	Administration and operations	6	94	75
2019	Information technology	0	100	15
2019	Project management	0	100	11
2019	None of the above	0	100	10
2018	Client contact centre	0	100	15
2018	Communications or public affairs	0	100	16
2018	Policy	0	100	19

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	18	21	5	0	23	16	57	9	18
2020	Communications or public affairs	9	12	12	15	0	52	0	43	32	25
2020	Administration and operations	18	18	18	1	0	41	4	66	2	99
2020	Human resources	10	12	30	5	5	37	0	35	17	17
2020	Financial management	17	7	14	0	3	52	7	58	8	29
2020	Information technology	15	16	15	0	0	48	5	67	0	19
2020	Policy	10	10	15	5	5	49	5	44	22	20
2020	Project management	4	26	23	4	0	34	9	53	7	22
2020	Other services to the public	7	26	0	8	0	37	22	81	19	13
2020	None of the above	9	36	10	0	0	46	0	82	0	10
2019	Client contact centre	6	18	13	6	0	50	6	57	15	16
2019	Communications or public affairs	0	6	17	6	0	72	0	20	20	18
2019	Administration and operations	7	20	12	3	2	43	12	61	11	75
2019	Human resources	6	25	25	0	6	32	5	50	10	16
2019	Financial management	10	19	23	4	4	37	4	49	13	27
2019	Information technology	33	20	7	0	0	27	13	89	0	15
2019	Policy	26	5	22	0	0	36	11	59	0	19
2019	Project management	18	18	19	0	0	45	0	66	0	11
2018	Client contact centre	18	8	14	6	0	42	12	57	13	16
2018	Communications or public affairs	6	13	25	6	0	50	0	38	13	16
2018	Administration and operations	11	26	13	3	1	40	5	67	8	83
2018	Human resources	12	30	20	0	9	29	0	59	13	10
2018	Financial management	13	17	26	4	4	22	13	47	14	23
2018	Policy	5	10	5	0	0	68	11	74	0	19
2018	Other services to the public	16	7	24	0	0	45	7	49	0	13
2017	Client contact centre	6	18	18	0	6	48	6	50	12	17
2017	Communications or public affairs	0	13	28	13	0	32	13	25	25	15
2017	Administration and operations	22	20	13	2	3	31	9	70	9	90
2017	Human resources	5	13	18	12	0	41	12	37	25	16
2017	Financial management	10	13	28	0	10	24	15	37	16	31
2017	Information technology	9	17	8	9	0	33	25	60	20	12
2017	Policy	8	32	13	0	0	40	8	76	0	25
2017	Project management	0	44	12	0	0	38	6	78	0	15
2017	None of the above	16	15	4	5	4	51	4	70	21	22
2014	Client contact centre	4	10	19	5	0	36	25	37	13	20
2014	Communications or public affairs	0	4	18	4	0	64	9	17	17	22
2014	Administration and operations	8	21	18	1	0	42	10	61	2	85
2014	Human resources	20	25	15	0	0	15	24	75	0	20
2014	Financial management	7	20	13	6	3	38	12	55	19	31
2014	Information technology	23	25	0	0	0	38	15	100	0	13
2014	Other services to the public	0	0	14	7	0	72	7	0	34	14
2014	None of the above	16	3	7	10	0	52	13	54	27	30

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	41	17	0	0	13	0	81	0	17
2020	Communications or public affairs	33	40	12	11	0	4	0	76	12	25
2020	Administration and operations	27	45	17	1	0	10	1	80	1	99
2020	Human resources	30	23	23	0	5	19	0	65	7	17
2020	Financial management	24	17	20	0	3	35	0	63	5	29
2020	Information technology	32	38	10	0	0	21	0	87	0	19
2020	Policy	38	36	15	5	5	0	0	74	10	20
2020	Project management	9	43	25	4	0	19	0	63	5	22
2020	Other services to the public	24	46	15	0	0	15	0	82	0	13
2020	None of the above	9	83	0	0	0	9	0	100	0	10
2019	Client contact centre	25	44	19	6	0	6	0	73	7	16
2019	Communications or public affairs	6	39	27	6	0	22	0	58	7	18
2019	Administration and operations	27	49	8	1	2	11	1	86	4	74
2019	Human resources	13	25	25	0	6	26	5	55	9	16
2019	Financial management	14	34	22	8	4	19	0	59	14	27
2019	Information technology	40	40	13	0	0	7	0	86	0	15
2019	Policy	41	22	16	0	0	15	5	80	0	19
2019	Project management	18	37	19	9	0	18	0	67	11	11
2019	None of the above	10	31	40	0	0	20	0	51	0	10
2018	Client contact centre	18	32	32	0	0	18	0	61	0	16
2018	Communications or public affairs	13	38	13	13	6	18	0	61	24	16
2018	Administration and operations	20	54	15	2	0	8	0	81	2	83
2018	Human resources	30	41	9	0	9	11	0	79	10	10
2018	Financial management	13	34	26	4	4	14	4	58	11	23
2018	Policy	20	42	16	0	0	16	5	79	0	19
2018	Other services to the public	16	43	9	18	0	14	0	69	20	13
2017	Client contact centre	12	58	13	0	6	12	0	79	7	16
2017	Communications or public affairs	7	53	27	0	0	13	0	69	0	15
2017	Administration and operations	34	39	16	4	0	5	2	79	4	88
2017	Human resources	16	31	35	12	0	6	0	51	13	16
2017	Financial management	21	34	24	0	6	11	3	65	7	31
2017	Information technology	26	41	8	9	0	16	0	80	10	12
2017	Policy	20	44	25	0	0	12	0	72	0	25
2017	Project management	7	50	25	0	0	19	0	70	0	15
2017	None of the above	21	43	19	4	0	13	0	73	5	22
2014	Client contact centre	9	40	15	15	0	10	10	62	19	20
2014	Communications or public affairs	9	28	31	4	0	23	4	51	6	22
2014	Administration and operations	17	37	20	0	0	23	3	73	0	84
2014	Human resources	20	55	5	0	0	15	4	94	0	20
2014	Financial management	14	35	16	3	3	29	0	68	9	31
2014	Information technology	38	30	25	0	0	8	0	73	0	13
2014	Other services to the public	14	28	22	0	0	36	0	66	0	14
2014	None of the above	19	13	31	10	0	23	3	45	13	30

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	26	12	7	0	0	0	81	7	18
2020	Communications or public affairs	63	12	5	16	0	0	4	79	16	25
2020	Administration and operations	59	13	15	4	9	0	0	72	13	99
2020	Human resources	62	12	12	7	7	0	0	75	13	17
2020	Financial management	52	7	17	10	10	4	0	62	21	29
2020	Information technology	59	10	15	10	5	0	0	69	15	19
2020	Policy	74	10	5	5	5	0	0	85	10	20
2020	Project management	50	9	18	5	14	0	4	61	20	22
2020	Other services to the public	59	26	0	15	0	0	0	85	15	13
2020	None of the above	61	18	0	9	0	0	12	90	10	10

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	39	18	6	10	0	0	66	16	18
2020	Communications or public affairs	52	24	8	5	12	0	0	75	17	25
2020	Administration and operations	40	27	18	11	3	0	1	68	14	97
2020	Human resources	53	23	18	0	0	7	0	81	0	17
2020	Financial management	41	31	20	0	7	0	0	73	7	29
2020	Information technology	32	38	5	10	15	0	0	69	26	19
2020	Policy	33	20	31	0	16	0	0	53	16	19
2020	Project management	32	50	13	0	6	0	0	81	6	21
2020	Other services to the public	39	22	7	24	7	0	0	61	31	13
2020	None of the above	63	9	28	0	0	0	0	72	0	10
2019	Client contact centre	56	13	25	0	6	0	0	68	6	16
2019	Communications or public affairs	34	38	17	6	6	0	0	72	11	18
2019	Administration and operations	39	32	13	5	9	0	1	72	15	75
2019	Human resources	44	19	13	0	18	0	6	68	19	16
2019	Financial management	36	30	15	19	0	0	0	66	19	27
2019	Information technology	60	20	7	0	13	0	0	80	13	15
2019	Policy	26	40	23	6	6	0	0	66	11	18
2019	Project management	55	9	27	0	9	0	0	64	9	11
2019	None of the above	30	20	21	10	20	0	0	50	30	10
2018	Client contact centre	35	33	26	6	0	0	0	67	6	15
2018	Communications or public affairs	31	31	25	6	6	0	0	63	13	16
2018	Administration and operations	38	31	11	10	6	1	2	72	17	83
2018	Human resources	46	37	17	0	0	0	0	83	0	11
2018	Financial management	31	35	17	13	0	0	4	69	14	23
2018	Policy	16	48	20	11	0	0	5	67	11	19
2018	Other services to the public	60	24	9	0	7	0	0	84	7	13
2017	Client contact centre	44	22	22	0	7	0	6	70	7	17
2017	Communications or public affairs	34	34	19	7	7	0	0	68	13	15
2017	Administration and operations	48	17	11	9	10	0	5	68	20	90
2017	Human resources	44	25	6	6	13	0	7	74	20	16
2017	Financial management	34	19	35	6	0	0	6	56	6	31
2017	Information technology	43	24	9	9	8	0	8	72	18	12
2017	Policy	24	24	28	8	9	0	8	52	18	25
2017	Project management	30	18	8	37	0	6	0	52	39	15
2017	None of the above	41	18	19	10	13	0	0	59	23	22

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	14	28	37	21	14	58	18
2020	Communications or public affairs	9	28	20	20	23	37	43	25
2020	Administration and operations	11	14	23	24	28	25	52	98
2020	Human resources	7	12	25	12	44	19	56	17
2020	Financial management	17	11	35	20	17	28	37	29
2020	Information technology	18	22	15	25	21	39	45	19
2020	Policy	15	5	35	10	35	21	45	20
2020	Project management	0	19	22	19	40	19	59	22
2020	Other services to the public	10	10	44	22	15	19	37	13
2020	None of the above	0	42	22	0	36	42	36	10
2019	Client contact centre	0	18	44	19	19	18	38	16
2019	Communications or public affairs	17	17	6	33	28	34	61	18
2019	Administration and operations	12	18	38	17	15	29	32	75
2019	Human resources	13	6	32	37	13	19	49	16
2019	Financial management	14	19	26	34	7	32	41	27
2019	Information technology	33	20	33	0	13	54	13	15
2019	Policy	22	10	21	32	15	32	48	19
2019	Project management	18	27	37	9	9	45	19	11
2019	None of the above	10	20	50	10	10	30	20	10
2018	Client contact centre	24	20	24	26	6	44	32	16
2018	Communications or public affairs	6	31	6	31	25	38	56	16
2018	Administration and operations	17	22	39	15	7	39	22	83
2018	Human resources	11	9	54	8	18	19	27	11
2018	Financial management	0	9	47	22	22	9	44	23
2018	Policy	0	16	37	32	15	16	46	19
2018	Other services to the public	0	14	72	14	0	14	14	13
2017	Client contact centre	6	37	22	29	7	43	35	17
2017	Communications or public affairs	0	34	7	27	32	34	59	15
2017	Administration and operations	17	26	37	14	6	43	21	90
2017	Human resources	12	27	19	23	19	40	41	16
2017	Financial management	9	25	35	24	6	34	30	31
2017	Information technology	17	8	67	9	0	25	9	12
2017	Policy	8	21	39	16	16	29	32	25
2017	Project management	17	41	25	12	6	58	18	15
2017	None of the above	13	31	38	14	4	43	19	22

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	26	21	37	16	0	0	26	53	18
2020	Communications or public affairs	5	32	13	28	23	0	0	37	51	25
2020	Administration and operations	11	18	34	17	19	0	0	30	36	98
2020	Human resources	12	7	25	24	32	0	0	19	56	17
2020	Financial management	21	25	20	27	7	0	0	46	33	29
2020	Information technology	33	22	15	21	10	0	0	55	31	19
2020	Policy	21	0	21	28	31	0	0	21	59	20
2020	Project management	5	19	26	23	26	0	0	25	50	22
2020	Other services to the public	0	27	29	22	22	0	0	27	44	13
2020	None of the above	9	46	10	9	27	0	0	54	36	10
2019	Client contact centre	0	18	32	31	19	0	0	18	50	16
2019	Communications or public affairs	11	17	6	33	34	0	0	28	66	18
2019	Administration and operations	8	25	29	29	10	0	0	33	38	75
2019	Human resources	6	13	31	30	13	6	0	21	46	16
2019	Financial management	8	14	43	23	12	0	0	22	35	26
2019	Information technology	33	14	33	7	13	0	0	47	20	15
2019	Policy	11	11	36	16	26	0	0	22	42	19
2019	Project management	36	19	9	18	19	0	0	54	37	11
2019	None of the above	10	20	31	10	20	0	10	33	33	10
2018	Client contact centre	18	20	44	18	0	0	0	38	18	16
2018	Communications or public affairs	6	19	6	37	31	0	0	25	69	16
2018	Administration and operations	15	25	44	10	6	0	0	40	16	83
2018	Human resources	11	9	35	46	0	0	0	19	46	11
2018	Financial management	0	5	38	52	4	0	0	5	57	23
2018	Policy	0	11	21	52	16	0	0	11	68	19
2018	Other services to the public	0	30	48	21	0	0	0	30	21	13
2017	Client contact centre	6	26	49	12	7	0	0	32	19	17
2017	Communications or public affairs	0	20	13	21	46	0	0	20	66	15
2017	Administration and operations	13	39	33	9	6	0	0	52	15	90
2017	Human resources	6	19	41	23	13	0	0	24	35	16
2017	Financial management	9	24	38	22	6	0	0	34	28	30
2017	Information technology	26	17	33	17	0	8	0	46	18	12
2017	Policy	4	17	24	44	12	0	0	21	56	25
2017	Project management	24	34	18	12	6	0	6	61	20	15
2017	None of the above	21	13	24	33	10	0	0	34	43	22

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	13	32	32	16	0	0	20	48	18
2020	Communications or public affairs	22	12	16	25	24	0	0	34	50	24
2020	Administration and operations	15	14	27	18	25	1	1	29	44	99
2020	Human resources	13	5	12	12	50	7	0	20	67	17
2020	Financial management	18	11	28	26	17	0	0	29	43	28
2020	Information technology	18	22	25	15	21	0	0	39	36	19
2020	Policy	10	15	43	15	15	0	0	26	31	20
2020	Project management	0	18	39	23	21	0	0	18	44	22
2020	Other services to the public	10	10	30	29	22	0	0	19	51	13
2020	None of the above	0	63	10	17	10	0	0	63	27	10
2019	Client contact centre	0	24	25	38	13	0	0	24	50	16
2019	Communications or public affairs	11	17	11	22	38	0	0	28	61	18
2019	Administration and operations	13	16	32	18	20	0	1	30	38	75
2019	Human resources	6	13	13	24	38	0	6	21	66	16
2019	Financial management	3	29	22	26	15	4	0	34	43	27
2019	Information technology	40	14	13	27	7	0	0	53	33	15
2019	Policy	11	15	42	16	15	0	0	26	32	19
2019	Project management	9	28	18	36	9	0	0	36	46	11
2019	None of the above	50	20	0	10	20	0	0	70	30	10
2018	Client contact centre	12	30	32	20	6	0	0	42	26	16
2018	Communications or public affairs	7	7	13	48	20	6	0	14	72	15
2018	Administration and operations	17	33	27	16	6	0	1	50	22	83
2018	Human resources	11	9	8	55	17	0	0	19	72	11
2018	Financial management	5	4	25	30	36	0	0	9	66	23
2018	Policy	0	23	45	11	15	0	6	24	28	18
2018	Other services to the public	9	7	53	24	0	7	0	17	26	13
2017	Client contact centre	17	31	28	18	7	0	0	48	24	17
2017	Communications or public affairs	7	13	28	13	39	0	0	20	52	15
2017	Administration and operations	26	25	32	12	5	0	0	50	17	90
2017	Human resources	6	13	18	37	26	0	0	19	63	15
2017	Financial management	13	12	30	33	12	0	0	24	46	31
2017	Information technology	9	16	51	17	0	0	8	26	18	12
2017	Policy	4	13	33	25	25	0	0	17	50	24
2017	Project management	30	32	18	13	6	0	0	63	19	15
2017	None of the above	27	22	22	29	0	0	0	49	29	22

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	5	32	32	5	0	0	31	37	18
2020	Communications or public affairs	26	25	21	4	24	0	0	51	28	24
2020	Administration and operations	29	26	18	11	14	0	2	56	26	98
2020	Human resources	44	13	11	7	17	7	0	62	26	16
2020	Financial management	24	25	31	20	0	0	0	49	20	29
2020	Information technology	29	26	35	10	0	0	0	55	10	19
2020	Policy	26	21	9	35	10	0	0	46	45	20
2020	Project management	5	24	29	19	23	0	0	30	42	21
2020	Other services to the public	34	30	22	7	7	0	0	63	15	13
2020	None of the above	21	43	0	9	27	0	0	64	36	10
2019	Client contact centre	32	43	19	6	0	0	0	75	6	16
2019	Communications or public affairs	22	11	34	10	22	0	0	34	33	18
2019	Administration and operations	30	25	23	12	7	0	4	56	20	74
2019	Human resources	47	27	27	0	0	0	0	73	0	15
2019	Financial management	36	30	23	11	0	0	0	66	11	27
2019	Information technology	53	14	20	0	7	0	7	71	7	15
2019	Policy	32	21	31	5	11	0	0	53	16	19
2019	Project management	63	0	18	9	9	0	0	63	19	11
2019	None of the above	40	30	20	0	10	0	0	70	10	10
2018	Client contact centre	50	30	20	0	0	0	0	80	0	16
2018	Communications or public affairs	31	19	13	30	6	0	0	50	37	16
2018	Administration and operations	39	30	23	2	3	0	2	71	6	83
2018	Human resources	28	55	8	0	8	0	0	83	8	11
2018	Financial management	26	21	31	13	4	4	0	49	19	23
2018	Policy	16	27	21	16	20	0	0	43	36	19
2018	Other services to the public	22	40	32	0	0	0	7	66	0	13
2017	Client contact centre	33	32	29	0	0	0	6	69	0	17
2017	Communications or public affairs	22	22	20	22	14	0	0	44	36	14
2017	Administration and operations	42	25	21	4	3	0	5	70	8	89
2017	Human resources	46	19	12	11	0	0	12	74	12	16
2017	Financial management	28	27	17	25	3	0	0	55	28	31
2017	Information technology	34	9	49	0	0	0	9	47	0	12
2017	Policy	25	20	32	12	12	0	0	44	24	25
2017	Project management	46	42	0	6	0	0	6	93	7	15
2017	None of the above	35	28	13	10	0	0	15	74	11	22

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	27	27	16	11	0	0	46	27	18
2020	Communications or public affairs	37	24	28	8	4	0	0	60	12	25
2020	Administration and operations	28	27	21	13	10	0	1	55	23	98
2020	Human resources	41	30	11	5	7	7	0	75	13	17
2020	Financial management	35	21	14	20	10	0	0	56	30	29
2020	Information technology	38	25	21	6	10	0	0	63	17	19
2020	Policy	27	5	26	26	16	0	0	33	42	19
2020	Project management	0	18	42	22	18	0	0	18	40	22
2020	Other services to the public	41	22	15	15	7	0	0	63	22	13
2020	None of the above	30	22	13	27	9	0	0	51	36	10
2019	Client contact centre	25	19	24	19	13	0	0	44	32	16
2019	Communications or public affairs	28	33	28	11	0	0	0	61	11	18
2019	Administration and operations	27	27	22	17	7	0	0	53	24	75
2019	Human resources	25	32	19	11	13	0	0	57	24	16
2019	Financial management	37	25	23	8	8	0	0	62	15	27
2019	Information technology	33	13	47	0	7	0	0	46	7	15
2019	Policy	27	16	30	22	5	0	0	43	27	19
2019	Project management	45	19	18	19	0	0	0	63	19	11
2019	None of the above	40	20	30	0	10	0	0	60	10	10
2018	Client contact centre	36	34	18	12	0	0	0	70	12	16
2018	Communications or public affairs	19	38	24	19	0	0	0	57	19	16
2018	Administration and operations	28	29	21	12	10	0	1	57	22	83
2018	Human resources	36	18	36	10	0	0	0	54	10	11
2018	Financial management	10	31	33	22	5	0	0	41	26	22
2018	Policy	11	38	32	16	4	0	0	48	20	19
2018	Other services to the public	23	17	44	8	7	0	0	41	15	12
2017	Client contact centre	28	50	12	10	0	0	0	78	10	17
2017	Communications or public affairs	21	39	27	7	7	0	0	60	13	15
2017	Administration and operations	26	31	18	15	9	0	2	58	24	90
2017	Human resources	32	23	21	6	19	0	0	54	25	16
2017	Financial management	12	39	36	6	7	0	0	51	13	30
2017	Information technology	34	23	25	9	9	0	0	57	17	12
2017	Policy	16	24	16	35	9	0	0	40	44	25
2017	Project management	36	25	8	18	12	0	0	61	31	15
2017	None of the above	30	29	22	15	4	0	0	59	19	22

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	28	11	0	0	60	11	17
2020	Communications or public affairs	32	32	20	12	0	5	67	12	25
2020	Administration and operations	32	25	18	12	9	4	59	22	98
2020	Human resources	37	23	16	17	7	0	60	23	17
2020	Financial management	25	28	7	24	10	8	56	36	29
2020	Information technology	37	15	21	6	15	5	56	23	19
2020	Policy	45	15	5	24	10	0	60	35	20
2020	Project management	4	24	27	22	18	5	29	42	22
2020	Other services to the public	34	7	29	22	0	7	44	24	13
2020	None of the above	30	22	10	21	17	0	51	39	10

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	28	21	22	5	0	0	52	27	18
2020	Communications or public affairs	25	32	23	12	8	0	0	57	20	25
2020	Administration and operations	21	39	22	11	7	0	0	60	18	99
2020	Human resources	25	24	16	28	0	7	0	53	30	17
2020	Financial management	28	31	28	7	3	0	3	61	10	29
2020	Information technology	53	20	27	0	0	0	0	73	0	19
2020	Policy	21	33	21	10	15	0	0	54	26	20
2020	Project management	20	32	22	22	4	0	0	52	26	21
2020	Other services to the public	24	47	22	7	0	0	0	71	7	13
2020	None of the above	42	30	18	10	0	0	0	72	10	10
2019	Client contact centre	0	37	44	13	6	0	0	37	19	16
2019	Communications or public affairs	17	11	44	22	6	0	0	28	28	18
2019	Administration and operations	16	43	25	11	4	1	0	59	15	75
2019	Human resources	25	19	32	11	13	0	0	44	24	16
2019	Financial management	17	38	22	15	7	0	0	55	23	27
2019	Information technology	33	26	20	7	7	7	0	64	14	15
2019	Policy	27	36	26	11	0	0	0	63	11	19
2019	Project management	18	45	28	0	9	0	0	63	9	11
2019	None of the above	20	40	19	10	10	0	0	60	20	10
2018	Client contact centre	12	46	18	18	0	0	6	62	19	16
2018	Communications or public affairs	13	24	38	19	6	0	0	37	25	16
2018	Administration and operations	24	29	33	11	1	0	1	54	13	81
2018	Human resources	11	27	36	18	8	0	0	37	27	11
2018	Financial management	10	27	31	13	15	5	0	38	29	22
2018	Policy	5	69	20	5	0	0	0	74	5	19
2018	Other services to the public	23	38	23	8	7	0	0	62	15	13
2017	Client contact centre	12	37	45	6	0	0	0	49	6	17
2017	Communications or public affairs	13	34	13	27	12	0	0	48	39	15
2017	Administration and operations	30	34	24	10	2	0	0	64	12	90
2017	Human resources	12	10	59	13	6	0	0	22	19	15
2017	Financial management	12	29	31	18	6	0	3	42	26	31
2017	Information technology	24	33	25	17	0	0	0	57	17	12
2017	Policy	4	44	40	12	0	0	0	48	12	25
2017	Project management	24	40	18	6	6	0	6	67	13	15
2017	None of the above	26	23	33	10	9	0	0	49	19	22

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	17	32	32	5	0	0	31	38	18
2020	Communications or public affairs	8	37	24	23	8	0	0	44	31	25
2020	Administration and operations	14	25	20	24	18	0	0	38	42	99
2020	Human resources	25	0	11	31	26	7	0	27	61	17
2020	Financial management	24	22	24	30	0	0	0	46	30	29
2020	Information technology	43	10	16	21	10	0	0	53	31	19
2020	Policy	15	29	29	21	5	0	0	45	26	20
2020	Project management	4	27	29	22	18	0	0	31	40	22
2020	Other services to the public	0	41	22	22	15	0	0	41	37	13
2020	None of the above	21	21	30	10	18	0	0	42	28	10
2019	Client contact centre	13	25	43	13	6	0	0	37	19	16
2019	Communications or public affairs	6	22	17	38	17	0	0	28	55	18
2019	Administration and operations	8	33	35	19	5	0	0	41	24	75
2019	Human resources	12	6	38	24	19	0	0	19	43	16
2019	Financial management	7	29	26	27	11	0	0	36	38	27
2019	Information technology	26	13	40	7	7	7	0	43	14	15
2019	Policy	5	37	26	26	5	0	0	42	32	19
2019	Project management	27	27	28	0	19	0	0	54	19	11
2019	None of the above	10	30	40	0	19	0	0	40	19	10
2018	Client contact centre	6	30	40	12	12	0	0	36	24	16
2018	Communications or public affairs	12	19	19	25	25	0	0	30	50	16
2018	Administration and operations	18	26	41	10	5	0	1	44	14	81
2018	Human resources	19	8	45	28	0	0	0	28	28	11
2018	Financial management	5	14	31	36	15	0	0	19	50	22
2018	Policy	5	21	64	9	0	0	0	26	9	19
2018	Other services to the public	7	33	31	22	7	0	0	40	29	13
2017	Client contact centre	6	37	28	30	0	0	0	42	30	17
2017	Communications or public affairs	13	7	20	28	32	0	0	20	60	15
2017	Administration and operations	24	28	31	12	5	0	0	52	17	90
2017	Human resources	13	18	27	31	12	0	0	31	42	16
2017	Financial management	12	17	40	18	12	0	0	30	31	31
2017	Information technology	17	25	41	17	0	0	0	42	17	12
2017	Policy	0	32	40	16	8	0	4	34	25	25
2017	Project management	17	31	33	6	13	0	0	48	19	15
2017	None of the above	12	36	24	14	14	0	0	48	27	22

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	11	43	16	0	0	41	16	18
2020	Communications or public affairs	16	38	20	22	4	0	54	26	24
2020	Administration and operations	24	22	26	18	10	0	47	28	99
2020	Human resources	31	12	7	29	22	0	43	51	17
2020	Financial management	31	25	24	17	3	0	55	20	29
2020	Information technology	38	15	15	27	5	0	53	32	19
2020	Policy	21	29	29	10	10	0	50	21	20
2020	Project management	15	35	10	25	15	0	50	40	22
2020	Other services to the public	34	37	15	15	0	0	71	15	13
2020	None of the above	42	39	9	10	0	0	82	10	10
2019	Client contact centre	6	56	25	6	6	0	62	13	16
2019	Communications or public affairs	17	17	17	44	6	0	34	49	18
2019	Administration and operations	22	42	20	12	4	0	64	16	75
2019	Human resources	13	13	32	24	19	0	25	43	16
2019	Financial management	25	11	23	34	8	0	36	41	27
2019	Information technology	33	14	33	13	7	0	47	20	15
2019	Policy	11	31	26	11	22	0	41	32	19
2019	Project management	27	46	9	9	9	0	72	19	11
2019	None of the above	10	31	20	20	19	0	40	39	10
2018	Client contact centre	13	42	26	13	6	0	55	19	15
2018	Communications or public affairs	19	18	26	19	19	0	37	38	16
2018	Administration and operations	18	47	24	6	4	1	66	10	81
2018	Human resources	20	8	44	19	8	0	29	28	11
2018	Financial management	14	14	18	26	28	0	28	54	22
2018	Policy	5	26	43	26	0	0	31	26	19
2018	Other services to the public	7	50	29	7	7	0	57	14	13
2017	Client contact centre	22	37	22	19	0	0	59	19	17
2017	Communications or public affairs	13	20	20	40	7	0	34	46	15
2017	Administration and operations	30	33	23	11	3	0	63	14	90
2017	Human resources	17	13	13	34	24	0	30	58	16
2017	Financial management	13	23	28	26	9	0	36	35	31
2017	Information technology	33	17	25	26	0	0	50	26	12
2017	Policy	4	25	32	36	4	0	28	40	25
2017	Project management	20	56	6	12	6	0	75	18	15
2017	None of the above	16	31	23	25	5	0	48	30	22

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	26	5	11	5	0	0	79	16	18
2020	Communications or public affairs	52	15	16	8	4	0	5	71	12	25
2020	Administration and operations	39	23	23	12	3	0	0	62	15	99
2020	Human resources	42	0	19	23	10	7	0	45	35	17
2020	Financial management	38	29	15	15	4	0	0	67	18	27
2020	Information technology	48	21	10	6	10	5	0	73	17	19
2020	Policy	54	31	5	5	5	0	0	85	10	20
2020	Project management	49	9	22	8	11	0	0	59	19	22
2020	Other services to the public	63	7	7	8	15	0	0	70	22	13
2020	None of the above	63	27	0	10	0	0	0	90	10	10
2019	Client contact centre	25	43	32	0	0	0	0	68	0	16
2019	Communications or public affairs	28	34	17	5	17	0	0	62	21	18
2019	Administration and operations	41	37	17	3	3	0	0	78	5	75
2019	Human resources	34	7	27	19	14	0	0	40	33	15
2019	Financial management	28	26	23	15	8	0	0	55	23	27
2019	Information technology	47	20	20	0	13	0	0	66	13	15
2019	Policy	53	32	15	0	0	0	0	85	0	19
2019	Project management	45	27	18	0	9	0	0	73	9	11
2019	None of the above	41	40	10	0	10	0	0	81	10	10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	21	28	16	0	56	16	18
2020	Communications or public affairs	24	20	24	20	13	44	33	25
2020	Administration and operations	25	30	28	11	7	54	18	98
2020	Human resources	43	16	13	18	10	59	28	17
2020	Financial management	24	38	21	10	7	62	17	29
2020	Information technology	41	21	21	11	6	62	18	19
2020	Policy	21	49	10	10	10	69	21	20
2020	Project management	27	18	18	22	15	45	37	22
2020	Other services to the public	31	47	15	0	7	78	7	13
2020	None of the above	54	18	17	10	0	73	10	10

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	16	16	16	26	0	0	41	42	18
2020	Communications or public affairs	25	36	20	16	4	0	0	60	20	25
2020	Administration and operations	24	21	23	20	13	0	0	45	32	99
2020	Human resources	38	12	5	12	33	0	0	50	45	17
2020	Financial management	20	31	24	20	3	0	0	52	24	29
2020	Information technology	32	31	21	5	11	0	0	63	17	19
2020	Policy	28	31	15	26	0	0	0	59	26	20
2020	Project management	14	24	18	26	18	0	0	38	44	22
2020	Other services to the public	19	22	22	37	0	0	0	41	37	13
2020	None of the above	33	30	18	18	0	0	0	63	18	10
2019	Client contact centre	12	25	31	31	0	0	0	38	31	16
2019	Communications or public affairs	28	39	16	11	6	0	0	67	17	18
2019	Administration and operations	20	36	26	13	4	0	0	57	17	73
2019	Human resources	6	19	38	31	6	0	0	25	37	16
2019	Financial management	22	37	12	22	7	0	0	58	30	27
2019	Information technology	40	20	20	13	7	0	0	60	20	15
2019	Policy	33	22	28	17	0	0	0	55	17	18
2019	Project management	36	18	36	0	9	0	0	54	9	11
2019	None of the above	20	29	41	0	10	0	0	50	10	10
2018	Client contact centre	30	20	18	18	14	0	0	50	32	16
2018	Communications or public affairs	13	31	26	13	18	0	0	44	30	16
2018	Administration and operations	27	30	24	16	2	1	0	57	18	81
2018	Human resources	11	53	18	10	8	0	0	64	18	11
2018	Financial management	18	32	18	13	19	0	0	50	32	22
2018	Policy	16	42	21	20	0	0	0	59	20	19
2018	Other services to the public	15	35	43	7	0	0	0	50	7	13
2017	Client contact centre	17	21	28	35	0	0	0	37	35	17
2017	Communications or public affairs	21	32	34	7	7	0	0	53	13	15
2017	Administration and operations	15	44	26	13	2	0	0	59	15	90
2017	Human resources	19	40	23	6	0	6	6	67	7	16
2017	Financial management	22	20	25	9	21	0	3	44	30	31
2017	Information technology	41	16	25	17	0	0	0	57	17	12
2017	Policy	16	41	20	12	8	0	4	58	21	25
2017	Project management	37	18	14	12	12	0	6	59	26	15
2017	None of the above	25	37	14	5	19	0	0	62	24	22

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	16	18	0	0	0	0	82	0	18
2020	Communications or public affairs	49	23	16	8	4	0	0	72	12	25
2020	Administration and operations	54	30	6	7	2	0	0	85	9	99
2020	Human resources	65	16	5	7	0	7	0	87	7	17
2020	Financial management	50	32	11	7	0	0	0	82	7	28
2020	Information technology	68	10	16	5	0	0	0	79	5	19
2020	Policy	55	21	10	5	5	0	4	79	11	20
2020	Project management	25	35	25	11	4	0	0	60	15	22
2020	Other services to the public	66	17	7	10	0	0	0	83	10	13
2019	Client contact centre	50	12	6	31	0	0	0	63	31	16
2019	Communications or public affairs	22	28	17	6	27	0	0	51	33	18
2019	Administration and operations	59	16	16	3	5	0	0	76	8	75
2019	Human resources	57	13	13	11	6	0	0	70	18	16
2019	Financial management	55	23	15	7	0	0	0	78	7	27
2019	Information technology	67	7	20	0	7	0	0	74	7	15
2019	Policy	41	26	16	5	11	0	0	68	16	19
2019	Project management	63	19	9	9	0	0	0	81	9	11
2019	None of the above	61	19	10	0	10	0	0	80	10	10
2018	Client contact centre	56	26	12	6	0	0	0	82	6	16
2018	Communications or public affairs	25	5	31	6	32	0	0	30	38	16
2018	Administration and operations	53	16	18	4	7	0	1	70	12	81
2018	Human resources	73	8	18	0	0	0	0	82	0	11
2018	Financial management	42	32	21	5	0	0	0	74	5	22
2018	Policy	58	16	11	9	5	0	0	74	15	19
2018	Other services to the public	31	47	7	14	0	0	0	78	14	13
2017	Client contact centre	32	22	35	6	6	0	0	54	11	17
2017	Communications or public affairs	27	46	13	7	7	0	0	73	13	15
2017	Administration and operations	57	26	9	3	3	0	2	85	6	89
2017	Human resources	69	12	13	0	0	0	6	87	0	16
2017	Financial management	58	18	9	9	3	0	3	78	12	31
2017	Information technology	75	8	9	0	0	0	9	91	0	12
2017	Policy	68	12	12	8	0	0	0	80	8	25
2017	Project management	73	21	0	6	0	0	0	94	6	15
2017	None of the above	40	22	20	14	4	0	0	62	18	22

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	38	16	0	0	84	0	18
2020	Communications or public affairs	29	52	12	4	4	80	8	25
2020	Administration and operations	52	32	10	3	3	84	6	99
2020	Human resources	69	13	19	0	0	81	0	16
2020	Financial management	36	46	11	7	0	83	7	28
2020	Information technology	59	25	16	0	0	84	0	19
2020	Policy	54	31	10	0	5	85	5	20
2020	Project management	41	26	10	14	9	67	23	22
2020	Other services to the public	58	32	10	0	0	90	0	12

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	17	11	0	0	0	0	89	0	18
2020	Communications or public affairs	84	4	4	0	0	0	8	96	0	25
2020	Administration and operations	69	18	6	3	2	0	2	89	5	99
2020	Human resources	82	12	5	0	0	0	0	95	0	17
2020	Financial management	58	21	7	0	0	0	14	92	0	28
2020	Information technology	74	5	10	0	0	5	5	89	0	19
2020	Policy	85	5	5	0	0	5	0	95	0	20
2020	Project management	57	24	14	0	0	0	4	85	0	21
2020	Other services to the public	68	15	10	0	0	7	0	90	0	13
2019	Client contact centre	87	6	6	0	0	0	0	94	0	16
2019	Communications or public affairs	66	22	0	6	0	0	6	94	6	18
2019	Administration and operations	81	11	1	0	0	3	4	99	0	75
2019	Human resources	70	13	6	5	6	0	0	82	11	16
2019	Financial management	70	4	15	4	0	0	7	80	4	27
2019	Information technology	47	27	7	0	7	0	13	85	8	15
2019	Policy	90	4	0	0	5	0	0	95	5	19
2019	Project management	72	0	9	0	9	9	0	80	10	11
2019	None of the above	60	10	0	0	0	10	20	100	0	10
2018	Client contact centre	88	0	6	0	0	0	6	94	0	16
2018	Communications or public affairs	50	25	13	0	6	0	6	80	7	16
2018	Administration and operations	70	18	6	0	2	1	2	91	2	81
2018	Human resources	72	19	0	0	0	0	8	100	0	11
2018	Financial management	73	18	5	0	0	0	5	95	0	22
2018	Policy	80	5	0	0	5	0	9	94	6	19
2018	Other services to the public	71	14	14	0	0	0	0	86	0	13

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	6	6	0	0	0	6	94	0	17
2020	Communications or public affairs	72	17	4	0	4	0	4	92	4	25
2020	Administration and operations	86	11	2	1	0	0	1	97	1	98
2020	Human resources	81	13	0	5	0	0	0	95	5	17
2020	Financial management	64	14	8	4	4	0	7	84	8	28
2020	Information technology	79	0	5	0	5	5	5	89	6	19
2020	Policy	79	10	0	5	5	0	0	90	10	20
2020	Project management	71	10	4	4	0	0	10	90	5	21
2020	Other services to the public	85	0	0	8	0	7	0	92	8	13
2019	Client contact centre	69	12	19	0	0	0	0	81	0	16
2019	Communications or public affairs	66	17	11	0	0	0	6	88	0	18
2019	Administration and operations	79	12	3	3	2	1	0	92	5	75
2019	Human resources	51	24	6	0	19	0	0	75	19	16
2019	Financial management	58	23	4	7	4	0	4	85	12	27
2019	Information technology	60	13	7	13	0	0	7	79	14	15
2019	Policy	78	11	5	0	0	0	5	94	0	19
2019	Project management	81	9	0	0	9	0	0	91	9	11
2019	None of the above	60	30	0	0	10	0	0	90	10	10
2018	Client contact centre	66	20	0	8	0	0	6	92	8	16
2018	Communications or public affairs	81	19	0	0	0	0	0	100	0	16
2018	Administration and operations	80	12	2	3	1	0	2	94	4	80
2018	Human resources	82	10	0	0	8	0	0	92	8	11
2018	Financial management	68	9	14	9	0	0	0	78	9	22
2018	Policy	84	11	5	0	0	0	0	95	0	19
2018	Other services to the public	77	8	0	7	0	0	8	92	8	12
2017	Client contact centre	94	0	6	0	0	0	0	94	0	17
2017	Communications or public affairs	73	7	13	7	0	0	0	80	7	15
2017	Administration and operations	79	4	4	5	1	0	7	89	7	89
2017	Human resources	35	18	7	19	6	0	15	63	29	16
2017	Financial management	55	18	6	6	10	0	6	77	17	31
2017	Information technology	50	25	0	9	0	9	8	90	10	12
2017	Policy	80	0	8	8	0	4	0	83	8	25
2017	Project management	55	27	6	6	0	0	6	87	7	15
2017	None of the above	67	5	5	9	10	0	4	76	19	22

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	11	6	6	0	0	89	6	17
2020	Communications or public affairs	76	13	8	0	0	4	92	0	25
2020	Administration and operations	76	13	5	5	0	1	90	5	99
2020	Human resources	95	0	0	5	0	0	95	5	17
2020	Financial management	68	18	7	0	4	4	89	4	28
2020	Information technology	78	5	5	0	5	5	89	6	18
2020	Policy	85	10	5	0	0	0	95	0	20
2020	Project management	63	22	0	5	0	10	94	6	22
2020	Other services to the public	93	0	0	0	0	7	100	0	13
2019	Client contact centre	67	20	6	7	0	0	87	7	15
2019	Communications or public affairs	28	22	33	11	6	0	51	17	18
2019	Administration and operations	71	16	8	4	1	0	87	5	75
2019	Human resources	57	37	6	0	0	0	94	0	16
2019	Financial management	62	30	0	7	0	0	93	7	27
2019	Information technology	53	13	7	14	7	7	71	22	15
2019	Policy	53	32	4	5	0	5	90	6	19
2019	Project management	55	27	9	0	9	0	82	9	11
2019	None of the above	51	19	19	10	0	0	70	10	10
2018	Client contact centre	42	32	26	0	0	0	74	0	16
2018	Communications or public affairs	31	37	31	0	0	0	69	0	16
2018	Administration and operations	61	29	5	6	0	0	89	6	81
2018	Human resources	79	11	0	11	0	0	89	11	10
2018	Financial management	45	13	21	17	4	0	57	21	23
2018	Policy	84	10	5	0	0	0	95	0	19
2018	Other services to the public	52	40	8	0	0	0	92	0	12
2017	Client contact centre	56	33	11	0	0	0	89	0	17
2017	Communications or public affairs	66	20	0	13	0	0	87	13	15
2017	Administration and operations	62	23	8	3	2	2	87	5	89
2017	Human resources	18	49	12	21	0	0	67	21	16
2017	Financial management	48	26	8	9	3	6	78	13	31
2017	Information technology	50	33	9	9	0	0	83	9	12
2017	Policy	60	16	16	8	0	0	76	8	25
2017	Project management	65	18	11	0	0	6	89	0	15
2017	None of the above	51	20	10	15	0	4	74	15	22

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	5	11	0	5	0	0	84	5	18
2020	Communications or public affairs	80	4	4	4	4	0	4	88	8	25
2020	Administration and operations	73	11	10	3	2	0	1	85	5	98
2020	Human resources	67	0	5	28	0	0	0	67	28	17
2020	Financial management	68	11	7	8	4	0	4	81	12	28
2020	Information technology	69	10	10	0	5	0	5	84	5	19
2020	Policy	73	11	5	5	5	0	0	84	11	19
2020	Project management	68	4	9	10	10	0	0	72	19	22
2020	Other services to the public	78	15	0	7	0	0	0	93	7	13
2019	Client contact centre	37	25	12	19	6	0	0	63	25	16
2019	Communications or public affairs	56	22	5	17	0	0	0	79	17	18
2019	Administration and operations	66	19	4	5	4	1	0	86	9	74
2019	Human resources	38	24	25	6	6	0	0	62	13	16
2019	Financial management	52	26	4	15	4	0	0	77	19	27
2019	Information technology	60	13	0	13	7	0	7	79	21	15
2019	Policy	55	22	11	6	6	0	0	77	11	18
2019	Project management	72	9	9	0	9	0	0	82	9	11
2019	None of the above	40	50	0	0	10	0	0	90	10	10
2018	Client contact centre	48	40	12	0	0	0	0	88	0	16
2018	Communications or public affairs	68	19	6	0	6	0	0	87	6	16
2018	Administration and operations	63	17	10	7	1	0	1	81	9	81
2018	Human resources	68	21	0	11	0	0	0	89	11	10
2018	Financial management	36	21	21	21	0	0	0	57	21	23
2018	Policy	57	32	5	5	0	0	0	89	5	19
2018	Other services to the public	67	17	0	0	7	0	8	92	8	12
2017	Client contact centre	89	6	6	0	0	0	0	94	0	17
2017	Communications or public affairs	54	20	12	7	7	0	0	75	13	15
2017	Administration and operations	66	16	8	5	3	0	3	84	8	89
2017	Human resources	23	25	6	16	30	0	0	48	46	16
2017	Financial management	46	25	10	9	7	0	3	73	17	30
2017	Information technology	67	0	8	9	0	9	8	80	10	12
2017	Policy	48	32	4	12	4	0	0	80	16	25
2017	Project management	40	43	12	6	0	0	0	82	6	15
2017	None of the above	52	0	15	19	10	0	4	54	30	22

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	0	16	5	0	0	16	75	6	18
2020	Communications or public affairs	64	7	4	0	0	0	24	95	0	25
2020	Administration and operations	67	6	5	3	1	1	18	89	5	98
2020	Human resources	71	5	5	5	0	0	13	88	6	17
2020	Financial management	60	11	0	0	0	0	29	100	0	28
2020	Information technology	78	10	0	0	5	0	6	95	5	19
2020	Policy	65	9	0	5	0	0	21	94	6	20
2020	Project management	54	9	4	0	0	0	33	94	0	22
2020	Other services to the public	63	7	7	0	0	0	22	91	0	13
2019	Client contact centre	50	6	0	6	0	0	37	90	10	16
2019	Communications or public affairs	51	16	6	0	0	0	28	92	0	18
2019	Administration and operations	48	10	12	1	0	1	28	81	2	75
2019	Human resources	47	13	20	7	0	0	14	69	8	15
2019	Financial management	59	7	15	0	0	0	19	81	0	27
2019	Information technology	54	7	20	7	0	0	13	69	8	15
2019	Policy	58	21	0	5	0	0	16	94	6	19
2019	Project management	45	27	0	0	9	9	9	89	11	11
2019	None of the above	60	0	0	0	0	0	40	100	0	10
2018	Client contact centre	50	6	6	0	0	6	32	90	0	16
2018	Communications or public affairs	63	6	0	6	0	0	24	92	8	16
2018	Administration and operations	56	8	8	4	0	0	25	85	5	81
2018	Human resources	59	20	0	11	0	0	11	88	12	10
2018	Financial management	39	17	26	4	4	0	10	62	9	23
2018	Policy	57	11	5	0	0	0	27	93	0	19
2018	Other services to the public	52	17	8	0	0	0	23	90	0	12
2017	Client contact centre	61	11	0	0	0	0	28	100	0	17
2017	Communications or public affairs	47	12	0	7	0	0	34	90	10	15
2017	Administration and operations	51	8	6	0	2	0	33	89	3	89
2017	Human resources	31	24	0	5	0	0	40	92	8	16
2017	Financial management	39	26	13	0	0	0	22	83	0	30
2017	Information technology	58	8	0	9	0	0	25	89	11	12
2017	Policy	60	0	8	4	0	0	28	83	6	25
2017	Project management	63	0	0	0	0	0	37	100	0	15
2017	None of the above	47	4	0	15	0	0	34	78	22	22

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	12	11	11	0	0	0	79	11	18
2020	Communications or public affairs	80	8	0	8	0	0	4	92	8	25
2020	Administration and operations	79	12	6	1	0	0	1	93	1	99
2020	Human resources	88	7	5	0	0	0	0	95	0	17
2020	Financial management	60	20	10	3	0	0	7	85	4	29
2020	Information technology	85	5	0	0	5	0	5	95	5	19
2020	Policy	90	10	0	0	0	0	0	100	0	20
2020	Project management	66	15	5	10	0	0	4	84	10	22
2020	Other services to the public	78	7	15	0	0	0	0	85	0	13
2020	None of the above	73	10	17	0	0	0	0	83	0	10
2019	Client contact centre	87	6	0	6	0	0	0	94	6	16
2019	Communications or public affairs	62	19	0	6	0	0	13	93	7	16
2019	Administration and operations	76	16	3	1	0	1	3	96	1	75
2019	Human resources	76	18	6	0	0	0	0	94	0	16
2019	Financial management	81	11	0	4	0	0	4	96	4	27
2019	Information technology	67	7	0	7	7	0	13	85	15	15
2019	Policy	90	10	0	0	0	0	0	100	0	19
2019	Project management	73	18	0	9	0	0	0	91	9	11
2019	None of the above	69	21	0	0	0	0	10	100	0	10
2018	Client contact centre	68	12	6	8	0	0	6	85	8	16
2018	Communications or public affairs	75	19	0	0	0	0	6	100	0	16
2018	Administration and operations	76	20	1	2	0	0	1	96	2	81
2018	Human resources	79	11	11	0	0	0	0	89	0	10
2018	Financial management	79	13	9	0	0	0	0	91	0	23
2018	Policy	83	5	6	0	0	0	6	94	0	18
2018	Other services to the public	52	33	0	0	0	0	15	100	0	12
2017	Client contact centre	72	22	0	0	0	0	6	100	0	17
2017	Communications or public affairs	93	0	7	0	0	0	0	93	0	15
2017	Administration and operations	63	20	8	2	1	0	6	88	3	89
2017	Human resources	73	12	0	6	0	0	9	93	7	16
2017	Financial management	81	10	3	0	0	0	6	97	0	30
2017	Information technology	67	8	9	0	0	0	16	90	0	12
2017	Policy	84	4	8	4	0	0	0	88	4	25
2017	Project management	69	12	13	0	0	0	6	86	0	15
2017	None of the above	72	13	4	10	0	0	0	85	10	22

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	24	16	5	0	0	79	5	18
2020	Communications or public affairs	56	28	8	4	0	4	88	4	25
2020	Administration and operations	72	12	11	1	3	1	85	4	98
2020	Human resources	68	13	5	6	7	0	81	13	17
2020	Financial management	64	19	4	10	0	4	86	11	28
2020	Information technology	73	5	16	0	5	0	79	5	19
2020	Policy	79	15	0	0	5	0	95	5	20
2020	Project management	47	18	11	4	16	4	68	21	22
2020	Other services to the public	76	24	0	0	0	0	100	0	13
2020	None of the above	90	10	0	0	0	0	100	0	10
2019	Client contact centre	69	25	0	0	0	6	100	0	16
2019	Communications or public affairs	66	17	6	11	0	0	83	11	18
2019	Administration and operations	65	12	8	9	4	1	78	13	75
2019	Human resources	82	5	6	0	6	0	88	6	16
2019	Financial management	70	15	7	4	4	0	85	7	27
2019	Information technology	60	7	14	13	0	7	71	14	15
2019	Policy	78	0	16	5	0	0	78	5	19
2019	Project management	73	9	0	9	9	0	81	19	11
2019	None of the above	80	0	10	0	0	10	89	0	10
2018	Client contact centre	60	12	6	16	0	6	77	17	16
2018	Communications or public affairs	63	24	6	6	0	0	87	6	16
2018	Administration and operations	72	11	9	2	4	2	85	6	81
2018	Human resources	61	29	0	11	0	0	89	11	10
2018	Financial management	64	9	9	5	9	4	76	15	23
2018	Policy	89	5	0	0	0	5	100	0	19
2018	Other services to the public	75	17	0	0	0	8	100	0	11
2017	Client contact centre	66	17	11	0	7	0	82	7	17
2017	Communications or public affairs	80	13	7	0	0	0	93	0	15
2017	Administration and operations	64	11	4	12	4	5	80	16	89
2017	Human resources	67	6	6	0	21	0	73	21	16
2017	Financial management	62	23	6	0	3	6	90	4	31
2017	Information technology	58	8	9	17	0	8	72	18	12
2017	Policy	68	8	12	4	4	4	79	8	25
2017	Project management	44	6	22	6	17	6	53	24	15
2017	None of the above	49	4	17	15	10	4	56	26	22

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	17	34	5	0	0	0	61	5	18
2020	Communications or public affairs	47	23	21	8	0	0	0	71	8	25
2020	Administration and operations	52	32	10	3	2	0	0	85	5	99
2020	Human resources	64	12	24	0	0	0	0	76	0	17
2020	Financial management	41	35	21	0	3	0	0	76	3	29
2020	Information technology	46	32	11	5	5	0	0	78	10	19
2020	Policy	43	21	36	0	0	0	0	64	0	20
2020	Project management	41	18	28	5	8	0	0	59	14	22
2020	Other services to the public	93	7	0	0	0	0	0	100	0	13
2020	None of the above	82	10	0	9	0	0	0	91	9	10
2019	Client contact centre	50	25	12	0	13	0	0	75	13	16
2019	Communications or public affairs	66	17	6	6	0	0	6	88	6	18
2019	Administration and operations	56	26	10	5	0	1	1	85	6	74
2019	Human resources	57	19	18	6	0	0	0	76	6	16
2019	Financial management	61	19	15	4	0	0	0	81	4	26
2019	Information technology	60	20	13	0	7	0	0	80	7	15
2019	Policy	68	22	5	4	0	0	0	90	4	19
2019	Project management	63	19	0	18	0	0	0	82	18	11
2019	None of the above	70	10	10	0	10	0	0	81	10	10
2018	Client contact centre	56	8	30	0	0	0	6	68	0	16
2018	Communications or public affairs	70	18	6	6	0	0	0	87	6	16
2018	Administration and operations	48	31	15	4	1	0	1	79	5	81
2018	Human resources	61	0	9	30	0	0	0	61	30	10
2018	Financial management	48	21	9	14	0	0	9	75	15	23
2018	Policy	52	32	5	5	0	0	5	89	5	19
2018	Other services to the public	34	43	8	0	0	0	15	91	0	12
2017	Client contact centre	33	52	0	10	0	0	6	90	10	17
2017	Communications or public affairs	80	13	0	7	0	0	0	93	7	15
2017	Administration and operations	46	31	18	2	3	0	0	77	5	88
2017	Human resources	55	11	22	13	0	0	0	65	13	16
2017	Financial management	49	33	14	0	0	0	3	85	0	31
2017	Information technology	50	9	25	9	0	0	8	63	9	12
2017	Policy	43	24	12	9	0	0	12	76	10	25
2017	Project management	64	24	6	6	0	0	0	88	6	15
2017	None of the above	49	9	29	9	4	0	0	58	13	22

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	39	16	11	0	0	73	11	18
2020	Communications or public affairs	32	39	17	4	9	0	71	13	25
2020	Administration and operations	31	39	22	6	1	0	71	7	99
2020	Human resources	30	40	18	12	0	0	70	12	17
2020	Financial management	31	42	10	10	3	3	76	14	29
2020	Information technology	47	15	23	10	5	0	62	15	19
2020	Policy	33	26	21	21	0	0	59	21	20
2020	Project management	8	50	18	14	11	0	58	24	22
2020	Other services to the public	39	31	22	8	0	0	70	8	13
2020	None of the above	18	51	30	0	0	0	70	0	10

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	19	43	32	0	0	0	26	32	18
2020	Communications or public affairs	4	28	35	25	8	0	0	32	33	25
2020	Administration and operations	11	23	36	22	9	0	0	33	31	99
2020	Human resources	7	25	34	28	5	0	0	32	34	17
2020	Financial management	10	32	48	10	0	0	0	42	10	29
2020	Information technology	5	41	38	15	0	0	0	47	15	19
2020	Policy	0	21	49	21	10	0	0	21	31	20
2020	Project management	0	27	40	15	18	0	0	27	33	22
2020	Other services to the public	17	10	44	15	15	0	0	26	30	13
2020	None of the above	25	30	28	17	0	0	0	54	17	10
2019	Client contact centre	0	12	63	25	0	0	0	12	25	16
2019	Communications or public affairs	11	0	33	56	0	0	0	11	56	18
2019	Administration and operations	12	30	40	17	1	0	0	42	19	75
2019	Human resources	0	19	31	32	18	0	0	19	50	16
2019	Financial management	10	26	45	15	4	0	0	36	19	27
2019	Information technology	27	34	40	0	0	0	0	60	0	15
2019	Policy	16	26	32	21	5	0	0	42	26	19
2019	Project management	18	27	36	9	9	0	0	45	19	11
2019	None of the above	10	31	30	20	10	0	0	40	30	10
2018	Client contact centre	6	38	56	0	0	0	0	44	0	16
2018	Communications or public affairs	0	19	51	24	6	0	0	19	30	16
2018	Administration and operations	14	26	50	7	3	0	0	40	10	83
2018	Human resources	11	0	63	18	8	0	0	11	27	11
2018	Financial management	0	5	61	34	0	0	0	5	34	23
2018	Policy	0	27	37	36	0	0	0	27	36	19
2018	Other services to the public	7	26	36	24	7	0	0	33	31	13
2017	Client contact centre	0	38	45	16	0	0	0	38	16	17
2017	Communications or public affairs	0	27	21	46	7	0	0	27	52	15
2017	Administration and operations	15	25	44	12	3	0	1	40	15	90
2017	Human resources	7	6	35	46	0	6	0	13	49	16
2017	Financial management	9	9	56	19	7	0	0	18	25	31
2017	Information technology	9	17	75	0	0	0	0	25	0	12
2017	Policy	0	40	28	24	8	0	0	40	32	25
2017	Project management	13	32	49	6	0	0	0	45	6	15
2017	None of the above	9	45	29	14	4	0	0	54	18	22

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	32	37	31	0	0	0	31	32	18
2020	Communications or public affairs	24	4	40	32	0	0	0	32	28	25
2020	Administration and operations	10	29	34	18	9	0	0	27	39	99
2020	Human resources	7	38	23	19	7	7	0	27	48	17
2020	Financial management	0	17	62	11	10	0	0	21	17	29
2020	Information technology	5	10	21	59	5	0	0	64	15	19
2020	Policy	5	21	45	19	10	0	0	29	26	20
2020	Project management	9	15	54	22	0	0	0	22	23	21
2020	Other services to the public	7	29	47	10	7	0	0	17	37	13
2020	None of the above	9	17	19	25	30	0	0	54	26	10
2019	Client contact centre	13	38	37	0	12	0	0	12	50	16
2019	Communications or public affairs	17	39	33	0	11	0	0	11	56	18
2019	Administration and operations	4	23	30	28	15	0	0	43	27	74
2019	Human resources	18	19	31	13	19	0	0	32	37	16
2019	Financial management	7	19	52	15	7	0	0	22	27	27
2019	Information technology	0	0	47	27	20	7	0	50	0	15
2019	Policy	11	11	47	15	16	0	0	32	22	19
2019	Project management	0	19	45	9	27	0	0	36	19	11
2019	None of the above	10	0	50	29	10	0	0	40	10	10
2018	Client contact centre	0	12	40	42	6	0	0	48	12	16
2018	Communications or public affairs	6	12	63	7	13	0	0	19	18	16
2018	Administration and operations	2	16	39	34	9	0	0	43	18	83
2018	Human resources	17	8	37	27	11	0	0	37	25	11
2018	Financial management	10	34	35	22	0	0	0	22	44	23
2018	Policy	5	21	31	27	16	0	0	43	27	19
2018	Other services to the public	7	9	60	24	0	0	0	24	16	13
2017	Client contact centre	0	29	44	17	11	0	0	27	29	17
2017	Communications or public affairs	20	7	53	20	0	0	0	20	27	15
2017	Administration and operations	1	15	32	36	15	0	1	52	16	90
2017	Human resources	7	50	19	19	7	0	0	25	56	16
2017	Financial management	0	27	52	9	13	0	0	21	27	31
2017	Information technology	0	9	50	42	0	0	0	42	9	12
2017	Policy	0	32	36	32	0	0	0	32	32	25
2017	Project management	0	12	37	18	32	0	0	50	12	15
2017	None of the above	4	19	46	18	13	0	0	31	23	22

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	49	16	0	0	0	0	84	0	18
2020	Communications or public affairs	40	40	16	4	0	0	0	80	4	25
2020	Administration and operations	30	54	12	4	0	0	0	84	4	98
2020	Human resources	42	27	12	0	12	7	0	74	13	17
2020	Financial management	35	59	7	0	0	0	0	93	0	29
2020	Information technology	36	49	10	0	5	0	0	85	5	19
2020	Policy	35	50	5	5	5	0	0	85	10	20
2020	Project management	22	54	15	10	0	0	0	76	10	22
2020	Other services to the public	34	26	24	8	8	0	0	60	16	12
2020	None of the above	30	44	26	0	0	0	0	74	0	10
2019	Client contact centre	0	36	50	7	7	0	0	36	15	14
2019	Communications or public affairs	6	62	17	5	11	0	0	67	16	18
2019	Administration and operations	20	52	16	8	1	3	0	74	9	75
2019	Human resources	19	38	31	0	12	0	0	57	12	16
2019	Financial management	14	37	30	11	8	0	0	51	19	27
2019	Information technology	33	47	13	0	0	7	0	86	0	15
2019	Policy	26	42	21	11	0	0	0	68	11	19
2019	Project management	27	27	36	0	9	0	0	55	9	11
2019	None of the above	20	50	10	10	10	0	0	71	19	10
2018	Client contact centre	12	56	14	6	0	12	0	77	7	16
2018	Communications or public affairs	6	43	38	7	6	0	0	49	13	16
2018	Administration and operations	18	59	21	2	0	0	0	77	2	83
2018	Human resources	19	63	18	0	0	0	0	82	0	11
2018	Financial management	18	38	30	14	0	0	0	56	14	23
2018	Policy	16	43	31	5	0	5	0	62	6	19
2018	Other services to the public	9	43	41	0	0	7	0	56	0	13
2017	Client contact centre	22	42	23	12	0	0	0	65	12	17
2017	Communications or public affairs	7	34	46	7	7	0	0	40	13	15
2017	Administration and operations	20	52	26	1	2	0	0	71	3	90
2017	Human resources	17	50	21	12	0	0	0	67	12	16
2017	Financial management	9	72	9	3	3	3	0	84	6	31
2017	Information technology	43	32	17	9	0	0	0	74	9	12
2017	Policy	17	52	20	4	4	4	0	71	8	25
2017	Project management	7	50	25	12	0	6	0	60	13	15
2017	None of the above	12	50	19	10	4	0	4	66	14	22

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	26	16	27	0	0	57	27	18
2020	Communications or public affairs	25	44	12	12	4	4	71	16	25
2020	Administration and operations	27	37	18	13	3	2	66	16	99
2020	Human resources	36	23	13	22	6	0	58	28	17
2020	Financial management	31	42	20	3	0	3	76	3	29
2020	Information technology	26	54	15	0	5	0	79	5	19
2020	Policy	24	45	5	15	10	0	69	26	20
2020	Project management	19	29	23	20	4	4	50	26	21
2020	Other services to the public	31	24	22	15	7	0	56	22	13
2020	None of the above	30	70	0	0	0	0	100	0	10

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	28	6	17	6	6	70	24	17
2020	Communications or public affairs	53	24	8	16	0	0	76	16	25
2020	Administration and operations	33	34	19	11	3	1	67	14	99
2020	Human resources	27	33	11	17	12	0	60	29	16
2020	Financial management	43	44	3	7	3	0	86	10	29
2020	Information technology	32	36	11	15	0	5	72	16	19
2020	Policy	46	43	0	10	0	0	90	10	20
2020	Project management	33	36	8	19	4	0	68	23	22
2020	Other services to the public	46	24	8	7	15	0	70	22	13
2020	None of the above	51	21	10	10	9	0	72	18	10

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	27	27	0	0	5	72	0	18
2020	Communications or public affairs	57	39	0	4	0	0	96	4	25
2020	Administration and operations	37	41	16	5	0	0	79	5	99
2020	Human resources	44	35	5	16	0	0	79	16	17
2020	Financial management	53	40	3	0	3	0	93	3	29
2020	Information technology	38	41	10	5	0	5	84	5	19
2020	Policy	43	57	0	0	0	0	100	0	20
2020	Project management	37	41	4	18	0	0	78	18	22
2020	Other services to the public	48	22	22	0	0	7	76	0	13
2020	None of the above	51	31	9	0	0	10	90	0	10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	31	16	27	0	0	57	27	18
2020	Communications or public affairs	29	35	24	8	4	0	64	12	25
2020	Administration and operations	25	41	20	13	2	0	66	14	99
2020	Human resources	37	30	12	5	16	0	66	22	17
2020	Financial management	35	38	23	0	3	0	73	3	29
2020	Information technology	37	53	5	0	5	0	90	5	19
2020	Policy	24	45	15	10	5	0	69	15	20
2020	Project management	19	44	9	23	4	0	63	27	22
2020	Other services to the public	41	22	22	7	7	0	63	15	13
2020	None of the above	42	48	10	0	0	0	90	0	10
2019	Client contact centre	0	32	24	38	6	0	32	44	16
2019	Communications or public affairs	11	39	11	21	17	0	51	38	18
2019	Administration and operations	15	57	18	7	4	0	72	10	75
2019	Human resources	6	31	19	24	19	0	38	43	16
2019	Financial management	17	26	34	15	8	0	43	23	27
2019	Information technology	27	40	27	0	7	0	67	7	15
2019	Policy	37	21	26	11	5	0	58	16	19
2019	Project management	36	18	18	9	19	0	54	28	11
2019	None of the above	30	20	31	10	10	0	50	19	10
2018	Client contact centre	12	62	14	12	0	0	74	12	16
2018	Communications or public affairs	13	19	38	18	13	0	31	31	16
2018	Administration and operations	21	51	17	9	0	1	73	10	82
2018	Human resources	19	53	19	0	8	0	72	8	11
2018	Financial management	9	39	9	31	9	4	50	41	23
2018	Policy	11	63	22	5	0	0	73	5	19
2018	Other services to the public	16	38	39	0	7	0	54	7	13
2017	Client contact centre	6	65	6	24	0	0	70	24	17
2017	Communications or public affairs	0	54	20	19	7	0	54	25	15
2017	Administration and operations	19	54	11	11	1	4	76	12	89
2017	Human resources	0	17	25	28	30	0	17	58	16
2017	Financial management	6	39	19	24	9	3	47	34	31
2017	Information technology	9	74	9	9	0	0	83	9	12
2017	Policy	5	28	28	32	4	4	34	37	25
2017	Project management	13	61	20	0	6	0	74	6	15
2017	None of the above	21	36	29	10	4	0	57	14	22

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	42	5	6	0	89	6	18
2020	Communications or public affairs	43	40	13	4	0	83	4	25
2020	Administration and operations	48	45	6	1	0	94	1	99
2020	Human resources	68	13	5	7	6	81	13	17
2020	Financial management	41	55	3	0	0	97	0	29
2020	Information technology	53	30	5	11	0	83	11	19
2020	Policy	69	26	5	0	0	95	0	20
2020	Project management	35	50	10	5	0	85	5	22
2020	Other services to the public	61	39	0	0	0	100	0	13
2020	None of the above	42	49	9	0	0	91	0	10

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	42	11	6	0	84	6	18
2020	Communications or public affairs	32	52	8	9	0	83	9	25
2020	Administration and operations	45	47	6	1	1	92	2	98
2020	Human resources	68	13	12	0	6	81	6	17
2020	Financial management	34	66	0	0	0	100	0	29
2020	Information technology	48	41	5	5	0	90	5	19
2020	Policy	69	21	5	5	0	90	5	20
2020	Project management	35	50	4	11	0	85	11	22
2020	Other services to the public	61	31	7	0	0	93	0	13

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	53	6	5	0	0	89	5	18
2020	Communications or public affairs	41	39	12	4	4	0	79	8	24
2020	Administration and operations	48	38	12	1	1	0	86	2	99
2020	Human resources	61	14	18	7	0	0	75	7	16
2020	Financial management	35	42	19	0	0	4	80	0	28
2020	Information technology	51	27	16	5	0	0	78	5	18
2020	Policy	62	16	16	5	0	0	78	5	19
2020	Project management	23	54	17	5	0	0	78	5	21
2020	Other services to the public	46	39	15	0	0	0	85	0	13
2020	None of the above	51	40	9	0	0	0	91	0	10

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	48	11	0	0	0	0	89	0	18
2020	Communications or public affairs	47	45	8	0	0	0	0	92	0	25
2020	Administration and operations	53	37	4	3	0	0	2	93	3	97
2020	Human resources	68	13	5	0	6	7	0	87	7	17
2020	Financial management	49	34	14	0	0	0	3	86	0	29
2020	Information technology	48	41	5	5	0	0	0	90	5	19
2020	Policy	64	26	5	0	0	0	5	95	0	20
2020	Project management	39	46	11	0	0	0	4	89	0	22
2020	Other services to the public	61	31	0	0	0	0	7	100	0	13
2020	None of the above	51	39	10	0	0	0	0	90	0	10

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	45	6	0	0	0	94	0	17
2020	Communications or public affairs	76	20	0	0	4	0	100	0	25
2020	Administration and operations	74	22	1	0	1	2	99	0	99
2020	Human resources	75	20	5	0	0	0	95	0	17
2020	Financial management	64	28	0	0	7	0	100	0	29
2020	Information technology	79	15	0	0	6	0	100	0	19
2020	Policy	74	21	0	5	0	0	95	5	20
2020	Project management	71	23	0	0	5	0	100	0	22
2020	Other services to the public	83	17	0	0	0	0	100	0	13
2020	None of the above	61	31	9	0	0	0	91	0	10

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	37	11	6	0	0	84	6	18
2020	Communications or public affairs	36	52	8	4	0	0	88	4	25
2020	Administration and operations	43	39	10	5	2	1	82	7	98
2020	Human resources	56	7	7	12	6	12	71	21	17
2020	Financial management	39	45	14	0	0	3	86	0	29
2020	Information technology	26	54	10	5	0	5	84	5	19
2020	Policy	49	51	0	0	0	0	100	0	20
2020	Project management	28	40	28	4	0	0	68	4	22
2020	Other services to the public	39	46	7	0	7	0	85	7	13
2020	None of the above	30	53	17	0	0	0	83	0	10

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	37	16	6	0	0	79	6	18
2020	Communications or public affairs	48	44	8	0	0	0	92	0	25
2020	Administration and operations	42	40	11	5	1	1	83	6	99
2020	Human resources	70	13	0	16	0	0	84	16	17
2020	Financial management	66	20	10	0	3	0	86	3	29
2020	Information technology	42	31	16	5	0	5	77	5	19
2020	Policy	60	29	5	5	0	0	90	5	20
2020	Project management	49	20	8	18	4	0	70	22	22
2020	Other services to the public	44	41	0	7	7	0	85	15	13
2020	None of the above	51	31	0	10	9	0	82	18	10

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	49	5	6	0	0	89	6	18
2020	Communications or public affairs	56	40	0	4	0	0	96	4	25
2020	Administration and operations	55	36	7	1	1	0	91	2	99
2020	Human resources	81	7	0	5	0	7	94	6	17
2020	Financial management	59	34	7	0	0	0	93	0	29
2020	Information technology	52	21	16	5	0	5	77	5	19
2020	Policy	74	21	5	0	0	0	95	0	20
2020	Project management	36	50	10	0	0	4	90	0	22
2020	Other services to the public	61	24	15	0	0	0	85	0	13
2020	None of the above	42	40	17	0	0	0	83	0	10

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	9	37	20	21	12	0	47	33	24
2020	Financial management	29	20	51	0	0	0	49	0	10
2019	Administration and operations	7	30	41	17	4	0	37	22	24
2019	Financial management	8	64	19	9	0	0	71	9	11
2019	Policy	0	49	21	9	0	21	62	11	10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	100	0	24
2020	Financial management	100	0	10

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	4	37	21	16	21	0	0	42	37	24
2020	Financial management	30	20	29	20	0	0	0	51	20	10

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	18
2020	Communications or public affairs	0	100	25
2020	Administration and operations	4	96	98
2020	Human resources	0	100	16
2020	Financial management	11	89	29
2020	Information technology	0	100	19
2020	Policy	10	90	20
2020	Project management	9	91	21
2020	Other services to the public	0	100	13
2020	None of the above	0	100	10

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	12	88	18
2020	Communications or public affairs	4	96	25
2020	Administration and operations	10	90	98
2020	Human resources	12	88	17
2020	Financial management	25	75	29
2020	Information technology	6	94	19
2020	Policy	10	90	20
2020	Project management	13	87	22
2020	Other services to the public	7	93	13
2020	None of the above	0	100	10
2019	Client contact centre	6	94	16
2019	Communications or public affairs	6	94	18
2019	Administration and operations	12	88	74
2019	Human resources	6	94	16
2019	Financial management	12	88	26
2019	Information technology	0	100	15
2019	Policy	11	89	19
2019	Project management	19	81	11
2019	None of the above	0	100	10
2017	Client contact centre	0	100	17
2017	Administration and operations	10	90	90
2017	Project management	0	100	15
2014	Administration and operations	8	92	85
2014	Human resources	0	100	20
2014	Information technology	0	100	13
2014	Other services to the public	0	100	14

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	50	50	10

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	80	20	10
2017	Administration and operations	63	37	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	60	0	0	0	0	6	100	0	17
2020	Communications or public affairs	48	44	8	0	0	0	0	92	0	25
2020	Administration and operations	45	37	6	5	1	3	3	87	6	99
2020	Human resources	41	42	11	6	0	0	0	83	6	17
2020	Financial management	46	34	10	3	3	3	0	83	7	29
2020	Information technology	42	30	11	0	5	5	6	82	6	19
2020	Policy	54	36	5	0	0	0	5	95	0	20
2020	Project management	42	40	10	4	0	0	4	86	4	22
2020	Other services to the public	39	32	7	0	7	7	7	83	9	13
2020	None of the above	42	39	10	9	0	0	0	82	9	10

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	49	11	7	60	40	18
2020	Communications or public affairs	33	51	17	0	61	39	25
2020	Administration and operations	21	68	11	0	77	23	99
2020	Human resources	28	72	0	0	72	28	17
2020	Financial management	31	49	21	0	62	38	29
2020	Information technology	21	42	26	11	67	33	19
2020	Policy	43	46	10	0	52	48	20
2020	Project management	33	34	33	0	51	49	22
2020	Other services to the public	54	39	7	0	42	58	13
2020	None of the above	27	73	0	0	73	27	10

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	28	72	20

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	4	34	21	10	22	4	6	42	35	20

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	0	29	10	24	22	0	16	34	54	20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	17	12	6	6	0	12	73	13	18
2020	Communications or public affairs	36	8	0	13	12	0	32	64	36	25
2020	Administration and operations	54	11	8	3	6	1	17	79	11	98
2020	Human resources	41	23	18	7	5	0	6	68	13	17
2020	Financial management	47	11	18	10	11	0	4	60	22	29
2020	Information technology	26	10	18	17	0	0	30	51	24	19
2020	Policy	50	10	9	5	15	0	10	67	23	20
2020	Project management	30	22	20	5	10	0	12	60	17	22
2020	Other services to the public	54	0	7	0	15	0	24	71	19	13
2020	None of the above	58	21	0	9	0	0	13	90	10	10
2019	Client contact centre	38	25	12	6	6	0	13	72	14	16
2019	Communications or public affairs	55	6	11	6	0	0	22	78	7	18
2019	Administration and operations	53	9	7	9	4	3	15	76	16	75
2019	Human resources	57	6	6	5	25	0	0	63	30	16
2019	Financial management	47	4	11	15	4	0	19	63	23	27
2019	Information technology	93	0	0	7	0	0	0	93	7	15
2019	Policy	58	11	10	11	0	0	11	77	12	19
2019	Project management	36	18	18	0	9	0	19	67	11	11
2019	None of the above	50	0	10	10	10	0	20	62	25	10
2018	Client contact centre	48	0	12	6	14	0	20	60	25	16
2018	Communications or public affairs	50	19	0	6	6	13	6	85	15	16
2018	Administration and operations	66	6	7	0	6	0	15	85	7	83
2018	Human resources	54	28	0	0	8	0	10	91	9	11
2018	Financial management	52	22	18	0	0	0	8	81	0	23
2018	Policy	38	17	17	6	5	0	17	66	13	18
2018	Other services to the public	54	0	17	0	0	8	21	76	0	13

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada Economic Development for Quebec Regions by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making