2020 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 52 6 9 3 0 0 81 13 217
2020 Does not provide services to public 30 48 4 15 4 0 0 77 18 1045

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 19 3 1 2 0 1 94 3 218
2020 Does not provide services to public 76 17 3 2 1 1 0 94 3 1044

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 37 9 12 4 0 1 75 16 218
2020 Does not provide services to public 36 39 8 13 4 0 1 75 17 1045
2019 Provides services to public 33 33 8 15 11 0 0 67 25 262
2019 Does not provide services to public 39 31 8 14 8 0 0 69 22 1071

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 41 11 11 2 1 1 75 14 216
2020 Does not provide services to public 30 39 12 12 5 0 1 71 17 1041
2019 Provides services to public 23 43 10 17 6 0 0 66 24 264
2019 Does not provide services to public 29 37 14 14 6 0 0 66 20 1073
2018 Provides services to public 27 42 12 12 6 0 2 69 19 298
2018 Does not provide services to public 25 43 12 15 5 0 0 68 20 1095

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 41 9 8 1 0 1 81 10 217
2020 Does not provide services to public 42 37 10 7 2 0 1 80 10 1041
2019 Provides services to public 32 37 13 12 6 0 0 69 18 263
2019 Does not provide services to public 38 34 13 9 5 0 0 73 14 1066

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 29 7 13 2 0 0 78 15 217
2020 Does not provide services to public 45 29 10 10 6 0 1 75 15 1043
2019 Provides services to public 42 30 11 10 6 0 0 72 17 261
2019 Does not provide services to public 46 30 11 7 5 0 0 77 13 1066
2018 Provides services to public 42 30 9 11 8 0 0 72 19 297
2018 Does not provide services to public 43 34 9 8 6 0 0 78 13 1088

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 38 11 9 4 0 0 76 13 217
2020 Does not provide services to public 34 40 12 10 3 0 0 75 13 1048
2019 Provides services to public 33 44 10 8 5 0 0 77 13 263
2019 Does not provide services to public 33 40 14 8 5 0 0 73 13 1072
2018 Provides services to public 36 42 10 7 5 0 0 79 12 296
2018 Does not provide services to public 30 42 13 9 6 0 0 73 14 1090

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 41 8 10 6 0 0 76 16 217
2020 Does not provide services to public 36 37 12 10 4 0 1 74 14 1047
2019 Provides services to public 28 39 14 11 9 0 0 66 20 262
2019 Does not provide services to public 30 37 15 12 5 0 0 67 17 1071
2018 Provides services to public 28 32 17 11 12 0 0 60 23 297
2018 Does not provide services to public 29 35 15 10 10 0 0 65 20 1088

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 42 11 9 2 0 0 78 11 215
2020 Does not provide services to public 31 41 11 12 5 0 0 73 16 1045
2019 Provides services to public 23 43 10 14 9 0 0 67 23 261
2019 Does not provide services to public 26 39 13 15 7 0 0 65 22 1065
2018 Provides services to public 25 35 16 17 7 0 0 60 24 297
2018 Does not provide services to public 25 38 15 15 7 0 0 63 22 1092

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 32 7 4 1 0 0 89 5 215
2020 Does not provide services to public 45 40 7 6 2 0 0 85 8 1040
2019 Provides services to public 38 42 11 5 4 0 0 80 9 261
2019 Does not provide services to public 39 39 12 6 3 1 0 79 9 1066
2018 Provides services to public 45 44 6 4 2 0 0 89 6 295
2018 Does not provide services to public 42 39 10 7 2 0 0 81 9 1090

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 36 13 9 4 0 0 74 13 216
2020 Does not provide services to public 37 37 12 9 5 0 0 74 14 1046
2019 Provides services to public 25 44 12 11 7 0 0 70 18 262
2019 Does not provide services to public 32 38 14 9 6 0 0 70 15 1066
2018 Provides services to public 29 35 15 12 8 0 0 64 21 295
2018 Does not provide services to public 30 39 13 10 8 0 0 69 18 1090

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 27 12 4 3 0 1 82 6 215
2020 Does not provide services to public 47 35 12 5 1 0 0 82 6 1044
2019 Provides services to public 51 34 10 3 2 0 0 84 6 261
2019 Does not provide services to public 43 38 11 5 3 0 0 81 8 1067
2018 Provides services to public 54 32 9 4 1 0 0 86 4 291
2018 Does not provide services to public 43 38 11 6 2 0 0 80 8 1083

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 44 7 8 6 0 0 79 14 213
2020 Does not provide services to public 33 41 12 10 4 0 0 74 14 1043
2019 Provides services to public 23 45 12 12 7 0 0 69 19 260
2019 Does not provide services to public 30 38 14 11 6 0 0 68 17 1069
2018 Provides services to public 31 37 11 12 8 0 1 69 20 294
2018 Does not provide services to public 25 40 14 11 8 0 0 66 20 1085

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 35 10 7 3 0 0 80 10 216
2020 Does not provide services to public 38 38 13 7 3 0 0 76 11 1045
2019 Provides services to public 29 40 12 11 7 0 0 69 18 261
2019 Does not provide services to public 33 36 16 9 6 0 0 69 15 1070
2018 Provides services to public 32 36 12 13 6 0 0 69 19 292
2018 Does not provide services to public 32 36 14 10 7 0 0 68 18 1081

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 40 11 11 2 1 0 75 13 215
2020 Does not provide services to public 33 39 11 11 4 1 0 74 15 1033
2019 Provides services to public 25 42 14 14 6 0 0 67 20 256
2019 Does not provide services to public 28 41 15 11 5 0 1 69 16 1052
2018 Provides services to public 31 30 14 18 7 0 0 61 25 294
2018 Does not provide services to public 29 37 14 11 8 0 1 67 19 1083

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 38 8 6 2 0 0 83 9 216
2020 Does not provide services to public 40 39 11 7 3 0 0 79 10 1044
2019 Provides services to public 41 39 11 7 2 0 0 80 9 264
2019 Does not provide services to public 38 39 13 6 4 0 0 77 10 1072
2018 Provides services to public 39 39 13 6 3 0 0 78 9 296
2018 Does not provide services to public 34 43 12 8 4 0 0 77 11 1087

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 34 21 13 8 0 0 59 21 217
2020 Does not provide services to public 29 32 19 11 8 0 0 61 20 1041
2019 Provides services to public 28 34 20 10 7 0 0 63 17 262
2019 Does not provide services to public 36 32 16 9 6 0 1 69 15 1068
2018 Provides services to public 31 30 18 11 9 0 2 62 20 298
2018 Does not provide services to public 34 31 19 8 7 0 1 65 15 1093

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 22 37 25 6 1 0 32 31 216
2020 Does not provide services to public 10 23 40 19 7 1 0 27 33 1047
2019 Provides services to public 16 27 33 18 6 1 1 24 43 261
2019 Does not provide services to public 14 30 32 18 6 1 1 24 44 1070
2018 Provides services to public 16 31 34 13 6 0 0 19 47 297
2018 Does not provide services to public 16 29 32 16 6 0 1 22 46 1087

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 18 25 33 13 3 0 48 26 213
2020 Does not provide services to public 8 16 28 30 15 3 1 46 25 1041
2019 Provides services to public 15 26 29 19 9 1 1 29 42 261
2019 Does not provide services to public 18 26 27 18 7 2 2 26 46 1070
2018 Provides services to public 16 26 31 14 9 3 1 25 43 296
2018 Does not provide services to public 20 28 27 15 7 2 1 23 49 1085

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 14 24 29 23 7 2 1 31 40 215
2020 Does not provide services to public 15 26 34 15 7 2 1 23 42 1043
2019 Provides services to public 25 24 29 12 7 2 1 20 50 261
2019 Does not provide services to public 24 29 26 13 5 1 3 18 55 1072
2018 Provides services to public 21 24 36 10 6 1 1 17 47 298
2018 Does not provide services to public 25 30 27 11 4 1 1 16 57 1090

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 13 19 36 25 6 0 1 31 32 216
2020 Does not provide services to public 13 23 33 22 9 1 0 30 36 1041
2019 Provides services to public 14 21 31 24 8 1 0 33 36 261
2019 Does not provide services to public 14 21 32 21 10 1 2 32 36 1069
2018 Provides services to public 14 20 34 22 8 0 2 31 35 295
2018 Does not provide services to public 15 24 30 20 8 1 1 29 41 1084

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 15 20 30 25 8 1 1 34 36 214
2020 Does not provide services to public 17 23 25 21 11 1 1 33 41 1045
2019 Provides services to public 26 22 23 16 10 1 1 27 49 263
2019 Does not provide services to public 20 24 25 18 9 2 2 28 46 1072
2018 Provides services to public 28 24 26 13 6 1 1 20 53 297
2018 Does not provide services to public 23 23 26 16 8 1 3 25 48 1088

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 15 27 29 18 2 0 47 25 214
2020 Does not provide services to public 10 18 28 26 13 4 2 41 29 1039
2019 Provides services to public 18 21 26 21 11 1 2 33 39 264
2019 Does not provide services to public 16 22 28 20 9 3 3 30 40 1068
2018 Provides services to public 20 19 30 20 7 3 1 27 41 297
2018 Does not provide services to public 18 25 28 17 8 2 2 26 45 1078

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 18 34 17 11 2 0 28 37 217
2020 Does not provide services to public 15 24 33 15 9 3 1 25 41 1042
2019 Provides services to public 26 20 30 13 7 2 2 21 48 263
2019 Does not provide services to public 21 27 30 13 6 2 2 19 49 1074
2018 Provides services to public 20 27 33 13 6 1 1 19 48 296
2018 Does not provide services to public 21 28 27 14 6 2 2 20 51 1088

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 25 29 24 10 1 0 35 36 217
2020 Does not provide services to public 9 26 38 19 7 0 0 26 36 1046
2019 Provides services to public 25 18 30 16 10 0 1 26 44 262
2019 Does not provide services to public 17 24 30 18 9 1 1 27 42 1073
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 33 18 6 7 5 1 67 13 218
2020 Does not provide services to public 29 32 15 8 5 7 5 69 14 1044
2019 Provides services to public 24 33 18 9 11 4 1 60 21 263
2019 Does not provide services to public 26 31 16 10 7 6 4 64 19 1073
2018 Provides services to public 23 31 16 12 11 3 3 58 25 297
2018 Does not provide services to public 21 34 16 11 8 7 4 61 21 1085

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 26 9 7 3 0 0 81 10 217
2020 Does not provide services to public 51 27 9 8 4 1 0 79 12 1044
2019 Provides services to public 41 26 13 10 9 0 0 68 19 263
2019 Does not provide services to public 45 30 8 9 5 2 0 77 15 1069
2018 Provides services to public 40 26 10 14 10 1 0 67 24 297
2018 Does not provide services to public 42 31 9 10 7 1 0 73 17 1083

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 25 10 7 1 1 0 82 9 216
2020 Does not provide services to public 59 28 6 4 2 0 0 88 6 1040
2019 Provides services to public 45 30 9 10 6 0 0 75 16 263
2019 Does not provide services to public 50 34 7 6 2 0 0 84 8 1066
2018 Provides services to public 41 34 9 10 5 1 0 76 15 295
2018 Does not provide services to public 48 34 8 7 3 0 0 82 10 1083

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 32 14 3 2 1 0 80 6 216
2020 Does not provide services to public 50 34 9 4 2 1 0 85 6 1038
2019 Provides services to public 39 37 13 6 5 1 0 76 11 263
2019 Does not provide services to public 46 33 14 4 2 1 0 80 6 1072
2018 Provides services to public 41 35 11 8 4 1 0 77 12 295
2018 Does not provide services to public 39 40 11 5 4 1 0 80 9 1088

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 27 6 4 6 3 3 83 11 217
2020 Does not provide services to public 51 25 9 3 4 5 2 83 8 1043
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 27 11 2 2 1 2 85 4 218
2020 Does not provide services to public 58 24 9 4 2 1 2 85 6 1046
2019 Provides services to public 44 30 14 5 5 1 2 76 10 263
2019 Does not provide services to public 47 29 12 4 3 2 3 80 7 1075

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 29 10 8 4 0 1 78 12 218
2020 Does not provide services to public 47 30 10 8 5 1 1 77 13 1048
2019 Provides services to public 38 29 15 11 6 0 1 68 17 263
2019 Does not provide services to public 40 31 13 9 6 1 1 72 15 1072
2018 Provides services to public 35 32 12 10 9 1 1 68 20 297
2018 Does not provide services to public 37 34 12 8 7 1 1 73 16 1083

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 21 16 3 4 2 1 77 7 217
2020 Does not provide services to public 55 25 9 4 4 2 1 82 9 1043

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 29 10 5 6 0 0 79 10 216
2020 Does not provide services to public 51 29 8 6 4 1 0 81 11 1046
2019 Provides services to public 42 29 11 11 6 0 0 71 17 263
2019 Does not provide services to public 44 31 11 7 5 1 0 76 13 1069
2018 Provides services to public 41 26 14 10 7 1 0 68 17 298
2018 Does not provide services to public 44 28 12 9 6 0 0 73 15 1079

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 48 52 217
2020 Does not provide services to public 41 59 1046

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 16 6 2 1 3 7 90 3 215
2020 Does not provide services to public 61 17 8 1 1 4 8 88 3 1048

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 26 8 8 1 0 0 83 9 216
2020 Does not provide services to public 56 25 8 6 4 0 0 82 10 1048
2019 Provides services to public 43 31 10 7 7 0 0 75 15 263
2019 Does not provide services to public 49 30 10 7 4 1 0 79 11 1074
2018 Provides services to public 47 24 12 10 8 0 0 71 17 297
2018 Does not provide services to public 47 29 10 8 6 0 0 76 14 1081
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 29 14 7 6 5 0 72 14 218
2020 Does not provide services to public 40 31 12 7 3 6 0 76 11 1045
2019 Provides services to public 24 35 16 9 10 5 0 63 20 264
2019 Does not provide services to public 27 35 15 10 6 7 0 67 17 1064
2018 Provides services to public 25 29 19 14 7 5 0 57 22 298
2018 Does not provide services to public 26 32 18 10 7 6 1 62 18 1093

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 32 14 7 8 2 1 70 16 218
2020 Does not provide services to public 36 34 13 9 5 3 0 73 14 1043
2019 Provides services to public 24 32 18 13 10 3 0 58 24 264
2019 Does not provide services to public 22 35 17 14 8 3 0 60 23 1069
2018 Provides services to public 23 28 21 18 10 1 0 51 27 298
2018 Does not provide services to public 22 32 19 14 10 3 0 56 24 1087

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 38 17 10 9 1 0 63 20 217
2020 Does not provide services to public 24 36 17 12 6 5 0 63 19 1043
2019 Provides services to public 16 27 21 18 13 5 0 45 33 263
2019 Does not provide services to public 17 27 21 19 11 4 1 47 32 1065
2018 Provides services to public 16 24 26 18 13 2 0 42 32 297
2018 Does not provide services to public 14 29 22 19 10 5 0 45 31 1088

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 35 13 12 10 1 0 65 22 216
2020 Does not provide services to public 24 37 16 14 7 2 0 62 22 1046
2019 Provides services to public 15 27 19 22 15 1 0 43 38 264
2019 Does not provide services to public 15 28 19 21 13 3 0 45 35 1067
2018 Provides services to public 16 24 23 21 14 2 0 41 35 299
2018 Does not provide services to public 13 27 18 25 14 2 0 41 40 1091

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 22 16 5 6 6 3 71 12 218
2020 Does not provide services to public 46 26 14 4 3 4 3 77 8 1046
2019 Provides services to public 39 26 13 9 4 7 2 71 14 263
2019 Does not provide services to public 43 24 13 6 4 7 3 75 10 1076
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 44 12 9 4 0 0 75 13 217
2020 Does not provide services to public 25 42 18 11 3 1 0 67 14 1043
2019 Provides services to public 19 40 20 15 6 1 0 59 21 264
2019 Does not provide services to public 20 40 18 15 6 1 0 60 21 1072
2018 Provides services to public 21 39 21 13 6 0 0 60 19 295
2018 Does not provide services to public 18 43 17 15 6 1 0 61 21 1092

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 20 37 17 11 11 4 0 60 23 215
2020 Does not provide services to public 16 34 19 20 8 3 0 51 30 1038
2019 Provides services to public 12 31 21 21 15 1 0 43 36 263
2019 Does not provide services to public 11 24 20 26 18 2 0 36 44 1067

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 26 18 9 7 2 1 64 17 217
2020 Does not provide services to public 28 39 14 11 5 3 1 70 16 1045
2019 Provides services to public 23 35 20 10 10 2 1 59 21 263
2019 Does not provide services to public 26 35 14 13 7 3 1 64 21 1073
2018 Provides services to public 27 33 18 9 8 1 3 62 18 296
2018 Does not provide services to public 24 36 16 13 6 4 1 63 20 1091

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 38 19 7 5 1 0 69 12 216
2020 Does not provide services to public 29 37 20 8 3 4 0 68 11 1044
2019 Provides services to public 20 35 24 11 8 1 0 56 20 263
2019 Does not provide services to public 22 35 23 11 6 3 0 58 18 1067
2018 Provides services to public 24 30 23 14 7 3 0 55 22 297
2018 Does not provide services to public 21 36 24 11 5 2 0 59 17 1087

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 20 19 13 13 16 2 46 31 218
2020 Does not provide services to public 22 20 19 13 10 12 4 50 27 1044
2019 Provides services to public 13 20 25 17 15 9 1 36 36 263
2019 Does not provide services to public 16 21 21 13 13 13 3 44 31 1073
2018 Provides services to public 13 17 27 14 17 8 3 34 36 296
2018 Does not provide services to public 12 21 21 15 15 13 3 40 35 1085

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 34 14 13 6 3 0 66 19 216
2020 Does not provide services to public 26 34 18 13 6 3 0 62 20 1045
2019 Provides services to public 19 32 18 17 12 2 0 52 30 263
2019 Does not provide services to public 23 33 18 15 8 3 0 58 24 1068
2018 Provides services to public 24 31 20 10 12 2 0 56 23 298
2018 Does not provide services to public 20 35 18 14 9 3 0 58 24 1091

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 34 12 10 13 5 1 64 24 218
2020 Does not provide services to public 25 31 14 13 12 3 2 60 26 1044
2019 Provides services to public 18 31 11 19 18 2 2 51 38 263
2019 Does not provide services to public 22 30 16 13 15 4 1 54 29 1072
2018 Provides services to public 20 33 16 14 16 1 1 53 31 298
2018 Does not provide services to public 20 31 16 15 15 3 1 52 31 1087

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 23 15 10 4 0 4 70 14 217
2020 Does not provide services to public 49 23 15 5 4 1 3 75 10 1045
2019 Provides services to public 47 24 15 5 4 2 3 75 10 264
2019 Does not provide services to public 52 23 13 5 3 1 4 79 8 1072

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 24 16 4 3 1 2 76 7 218
2020 Does not provide services to public 45 26 15 6 3 1 2 74 10 1043
2019 Provides services to public 37 27 17 7 6 4 2 68 13 263
2019 Does not provide services to public 47 24 15 5 4 2 3 75 10 1068

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 72 11 4 2 3 4 4 90 6 216
2020 Does not provide services to public 77 8 4 2 2 4 3 91 4 1040
2019 Provides services to public 61 13 9 3 7 4 3 80 11 264
2019 Does not provide services to public 72 11 4 2 3 5 3 90 5 1068

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 12 4 1 4 3 6 91 5 214
2020 Does not provide services to public 75 9 4 2 1 2 6 92 3 1042
2019 Provides services to public 69 10 4 2 5 3 7 88 8 261
2019 Does not provide services to public 75 7 3 1 1 3 9 93 3 1069

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 45 16 6 4 4 0 72 11 217
2020 Does not provide services to public 23 43 18 8 3 4 0 69 12 1048
2019 Provides services to public 16 41 20 12 7 3 0 59 20 264
2019 Does not provide services to public 17 42 18 12 5 5 1 63 18 1067
2018 Provides services to public 16 37 27 11 8 2 0 53 19 298
2018 Does not provide services to public 16 39 21 13 5 5 1 58 19 1089

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 41 11 5 4 1 0 79 9 215
2020 Does not provide services to public 34 40 12 8 3 3 0 76 11 1041
2019 Provides services to public 27 38 15 11 6 3 0 67 17 264
2019 Does not provide services to public 31 40 15 8 3 2 0 73 12 1069
2018 Provides services to public 41 33 13 7 4 2 0 76 11 294
2018 Does not provide services to public 34 44 12 6 3 2 0 79 9 1087

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 32 13 5 6 3 0 75 11 217
2020 Does not provide services to public 36 37 12 6 2 5 1 78 9 1046
2019 Provides services to public 37 37 12 7 4 4 0 76 11 262
2019 Does not provide services to public 35 39 13 6 3 4 0 77 9 1072
2018 Provides services to public 38 37 14 5 2 3 1 78 8 294
2018 Does not provide services to public 34 41 12 7 2 4 0 78 9 1087

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 37 16 4 5 5 0 73 10 217
2020 Does not provide services to public 34 35 16 6 3 7 1 74 10 1045

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 30 13 4 4 7 1 77 9 218
2020 Does not provide services to public 42 33 10 6 5 3 1 79 11 1041

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 36 8 5 1 1 0 85 6 215
2020 Does not provide services to public 51 33 8 5 2 1 0 85 7 1042
2019 Provides services to public 38 37 11 6 6 0 0 76 12 264
2019 Does not provide services to public 43 39 11 4 3 1 0 82 7 1073
2018 Provides services to public 44 32 14 6 3 0 0 77 9 295
2018 Does not provide services to public 42 40 10 5 3 1 0 82 8 1089

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 31 17 12 4 1 0 67 16 218
2020 Does not provide services to public 33 33 18 10 6 0 0 66 16 1044
2019 Provides services to public 27 30 18 12 12 2 0 58 24 263
2019 Does not provide services to public 27 31 22 11 8 1 0 59 19 1072
2018 Provides services to public 29 31 19 13 8 1 0 60 21 294
2018 Does not provide services to public 26 31 21 12 8 1 0 59 20 1087

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 35 13 12 4 0 0 71 16 217
2020 Does not provide services to public 32 37 16 9 5 0 0 69 14 1036
2019 Provides services to public 27 33 16 13 11 0 0 60 23 262
2019 Does not provide services to public 26 36 19 12 7 1 0 62 19 1069
2018 Provides services to public 31 30 20 12 7 0 0 61 18 295
2018 Does not provide services to public 25 36 19 13 7 1 0 62 19 1087

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 22 19 13 10 3 0 56 24 218
2020 Does not provide services to public 32 25 19 13 8 4 1 59 21 1044
2019 Provides services to public 27 23 24 10 14 3 0 51 24 263
2019 Does not provide services to public 25 26 21 15 10 4 0 52 26 1075
2018 Provides services to public 26 23 26 12 11 1 0 50 23 295
2018 Does not provide services to public 25 26 20 14 11 4 1 53 27 1089
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 31 33 37 218
2020 Does not provide services to public 35 28 36 1048
2019 Provides services to public 35 28 37 264
2019 Does not provide services to public 38 24 38 1073
2018 Provides services to public 36 31 33 299
2018 Does not provide services to public 43 24 33 1093

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 10 24 43 4 2 17 68
2020 Does not provide services to public 14 30 41 5 2 9 373
2019 Provides services to public 5 26 49 4 13 4 91
2019 Does not provide services to public 8 23 46 5 10 8 409
2018 Provides services to public 16 29 30 5 5 15 108
2018 Does not provide services to public 8 28 41 5 9 9 473
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 13 87 218
2020 Does not provide services to public 9 91 1045
2019 Provides services to public 19 81 263
2019 Does not provide services to public 13 87 1071
2018 Provides services to public 21 79 296
2018 Does not provide services to public 15 85 1088

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 47 53 28
2020 Does not provide services to public 35 65 98
2019 Provides services to public 52 48 50
2019 Does not provide services to public 43 57 142
2018 Provides services to public 45 55 62
2018 Does not provide services to public 46 54 171

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 70 30 28
2020 Does not provide services to public 70 30 98
2019 Provides services to public 59 41 50
2019 Does not provide services to public 68 32 142
2018 Provides services to public 64 36 62
2018 Does not provide services to public 58 42 171

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 9 91 50
2019 Does not provide services to public 9 91 142
2018 Provides services to public 11 89 62
2018 Does not provide services to public 13 87 171

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 17 83 28
2020 Does not provide services to public 6 94 98
2019 Provides services to public 20 80 50
2019 Does not provide services to public 5 95 142
2018 Provides services to public 23 77 62
2018 Does not provide services to public 3 97 171

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 28
2020 Does not provide services to public 7 93 98

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 47 53 28
2020 Does not provide services to public 41 59 98
2019 Provides services to public 49 51 50
2019 Does not provide services to public 41 59 141
2018 Provides services to public 50 50 62
2018 Does not provide services to public 39 61 172

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 28
2020 Does not provide services to public 49 51 98
2019 Provides services to public 48 52 50
2019 Does not provide services to public 42 58 141
2018 Provides services to public 35 65 62
2018 Does not provide services to public 48 52 172

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 48 52 28
2020 Does not provide services to public 46 54 98
2019 Provides services to public 51 49 50
2019 Does not provide services to public 46 54 141
2018 Provides services to public 51 49 62
2018 Does not provide services to public 58 42 172

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 31 69 28
2020 Does not provide services to public 43 57 98
2019 Provides services to public 49 51 50
2019 Does not provide services to public 41 59 141
2018 Provides services to public 45 55 62
2018 Does not provide services to public 34 66 172

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 32 68 28
2020 Does not provide services to public 38 62 98
2019 Provides services to public 30 70 50
2019 Does not provide services to public 34 66 141
2018 Provides services to public 33 67 62
2018 Does not provide services to public 42 58 172

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 60 40 28
2020 Does not provide services to public 55 45 98
2019 Provides services to public 63 37 50
2019 Does not provide services to public 60 40 141
2018 Provides services to public 66 34 62
2018 Does not provide services to public 55 45 172

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 34 66 28
2020 Does not provide services to public 44 56 98
2019 Provides services to public 46 54 50
2019 Does not provide services to public 33 67 141
2018 Provides services to public 39 61 62
2018 Does not provide services to public 31 69 172

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 50
2019 Does not provide services to public 12 88 141

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 17 83 50
2019 Does not provide services to public 11 89 141
2018 Provides services to public 21 79 62
2018 Does not provide services to public 11 89 172

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 64 36 28
2020 Does not provide services to public 45 55 98
2019 Provides services to public 46 54 50
2019 Does not provide services to public 40 60 141
2018 Provides services to public 55 45 62
2018 Does not provide services to public 44 56 172

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 19 81 28
2020 Does not provide services to public 18 82 98
2019 Provides services to public 40 60 50
2019 Does not provide services to public 24 76 141
2018 Provides services to public 38 62 62
2018 Does not provide services to public 22 78 172

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 22 78 50
2019 Does not provide services to public 12 88 141
2018 Provides services to public 21 79 62
2018 Does not provide services to public 14 86 172

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 41 59 28
2020 Does not provide services to public 54 46 98
2019 Provides services to public 56 44 50
2019 Does not provide services to public 54 46 141
2018 Provides services to public 50 50 61
2018 Does not provide services to public 64 36 172

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 28
2020 Does not provide services to public 25 75 98
2019 Provides services to public 20 80 50
2019 Does not provide services to public 23 77 141
2018 Provides services to public 26 74 61
2018 Does not provide services to public 26 74 172

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 13 87 50
2019 Does not provide services to public 15 85 141
2018 Provides services to public 14 86 61
2018 Does not provide services to public 12 88 172

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 12 88 50
2019 Does not provide services to public 15 85 141
2018 Provides services to public 14 86 61
2018 Does not provide services to public 12 88 172

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 50
2019 Does not provide services to public 7 93 141

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 50
2019 Does not provide services to public 20 80 141
2018 Provides services to public 14 86 61
2018 Does not provide services to public 12 88 172

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 18 82 28
2020 Does not provide services to public 16 84 98
2019 Provides services to public 17 83 50
2019 Does not provide services to public 14 86 141
2018 Provides services to public 22 78 61
2018 Does not provide services to public 9 91 172

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 25 75 28
2020 Does not provide services to public 21 79 98
2019 Provides services to public 25 75 50
2019 Does not provide services to public 30 70 141
2018 Provides services to public 32 68 61
2018 Does not provide services to public 24 76 172

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 60
2018 Does not provide services to public 20 80 167

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 60
2018 Does not provide services to public 7 93 167

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 60
2018 Does not provide services to public 5 95 167

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 14 86 60
2018 Does not provide services to public 7 93 167

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 60
2018 Does not provide services to public 14 86 167

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 60
2018 Does not provide services to public 20 80 167

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 60
2018 Does not provide services to public 11 89 167

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 18 82 60
2018 Does not provide services to public 13 87 167

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 45 55 60
2018 Does not provide services to public 33 67 167

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 60
2018 Does not provide services to public 13 87 167

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 58 42 60
2018 Does not provide services to public 47 53 167

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 69 31 60
2018 Does not provide services to public 61 39 167

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 16 84 60
2018 Does not provide services to public 15 85 167

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 18 23 9 7 24 3 46 22 217
2020 Does not provide services to public 16 15 17 8 5 32 6 51 22 1048
2019 Provides services to public 14 18 22 8 12 20 5 44 26 265
2019 Does not provide services to public 13 15 20 8 9 28 8 43 25 1076
2018 Provides services to public 15 16 25 15 9 17 4 39 30 299
2018 Does not provide services to public 10 17 20 9 9 28 6 41 28 1089

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 28 17 10 7 10 1 62 19 216
2020 Does not provide services to public 27 28 20 7 4 13 1 64 13 1047
2019 Provides services to public 22 29 19 9 8 12 1 59 20 262
2019 Does not provide services to public 23 28 20 9 6 12 1 60 17 1072
2018 Provides services to public 23 28 22 10 8 9 1 56 19 298
2018 Does not provide services to public 19 31 20 10 7 11 1 58 19 1090
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 8 92 218
2020 Does not provide services to public 6 94 1047
2019 Provides services to public 11 89 265
2019 Does not provide services to public 8 92 1071
2018 Provides services to public 14 86 297
2018 Does not provide services to public 7 93 1090

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 52 48 18
2020 Does not provide services to public 31 69 68
2019 Provides services to public 53 47 29
2019 Does not provide services to public 38 62 81
2018 Provides services to public 36 64 41
2018 Does not provide services to public 38 62 76

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 76 24 29
2019 Does not provide services to public 77 23 81
2018 Provides services to public 81 19 41
2018 Does not provide services to public 79 21 76

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 17 83 29
2019 Does not provide services to public 5 95 81
2018 Provides services to public 26 74 41
2018 Does not provide services to public 15 85 76

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 18
2020 Does not provide services to public 9 91 68

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 40 60 18
2020 Does not provide services to public 37 63 67
2019 Provides services to public 47 53 29
2019 Does not provide services to public 35 65 80
2018 Provides services to public 52 48 41
2018 Does not provide services to public 38 62 76

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 16 84 29
2019 Does not provide services to public 36 64 80
2018 Provides services to public 23 77 41
2018 Does not provide services to public 19 81 76

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 14 86 41
2018 Does not provide services to public 15 85 76

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 30 70 29
2019 Does not provide services to public 24 76 80
2018 Provides services to public 25 75 41
2018 Does not provide services to public 30 70 76

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 51 49 18
2020 Does not provide services to public 25 75 67
2019 Provides services to public 23 77 29
2019 Does not provide services to public 26 74 80
2018 Provides services to public 29 71 41
2018 Does not provide services to public 28 72 76

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 18
2020 Does not provide services to public 7 93 67
2018 Provides services to public 0 100 41
2018 Does not provide services to public 10 90 76

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 41
2018 Does not provide services to public 6 94 76

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 27 73 29
2019 Does not provide services to public 7 93 80
2018 Provides services to public 15 85 41
2018 Does not provide services to public 14 86 76

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 26 74 29
2019 Does not provide services to public 10 90 80
2018 Provides services to public 17 83 41
2018 Does not provide services to public 17 83 76

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 43 57 18
2020 Does not provide services to public 39 61 68
2019 Provides services to public 46 54 29
2019 Does not provide services to public 32 68 79
2018 Provides services to public 22 78 41
2018 Does not provide services to public 37 63 76

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 28 72 18
2020 Does not provide services to public 18 82 68
2018 Provides services to public 14 86 41
2018 Does not provide services to public 17 83 76

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 17 83 29
2019 Does not provide services to public 6 94 79

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 21 79 29
2019 Does not provide services to public 7 93 79

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 20 80 29
2019 Does not provide services to public 10 90 79
2018 Provides services to public 13 87 41
2018 Does not provide services to public 15 85 76

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 18
2020 Does not provide services to public 39 61 68
2019 Provides services to public 41 59 29
2019 Does not provide services to public 45 55 79
2018 Provides services to public 58 42 41
2018 Does not provide services to public 41 59 76

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 37
2018 Does not provide services to public 14 86 72

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 29 71 37
2018 Does not provide services to public 34 66 72

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 43 57 37
2018 Does not provide services to public 51 49 72

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 46 54 37
2018 Does not provide services to public 57 43 72

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 18 82 37
2018 Does not provide services to public 15 85 72

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 17 20 6 6 31 2 52 18 218
2020 Does not provide services to public 16 18 18 5 3 36 6 58 12 1045
2019 Provides services to public 14 18 25 5 8 23 7 46 19 263
2019 Does not provide services to public 14 14 23 4 4 32 8 47 15 1074
2018 Provides services to public 15 16 29 6 7 22 5 43 18 298
2018 Does not provide services to public 11 16 23 4 5 34 6 46 16 1091

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 27 19 9 4 12 1 63 15 216
2020 Does not provide services to public 29 31 19 5 3 13 1 69 9 1044
2019 Provides services to public 24 27 21 6 6 14 3 61 14 264
2019 Does not provide services to public 24 28 21 5 4 16 2 63 11 1069
2018 Provides services to public 25 24 22 8 6 11 3 58 16 298
2018 Does not provide services to public 19 31 21 5 5 17 1 62 12 1086
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 29 19 7 12 0 1 61 19 216
2020 Does not provide services to public 38 26 18 8 9 0 2 65 17 1046

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 29 16 12 9 0 1 62 21 215
2020 Does not provide services to public 32 30 22 8 6 0 0 63 15 1046
2019 Provides services to public 20 24 22 13 20 1 1 45 33 265
2019 Does not provide services to public 20 27 21 15 15 0 1 48 31 1074
2018 Provides services to public 16 23 25 15 20 0 1 39 36 299
2018 Does not provide services to public 18 25 21 17 17 0 2 44 35 1084

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 20 27 20 15 0 0 38 35 218
2020 Does not provide services to public 16 23 25 18 17 0 0 40 35 1044
2019 Provides services to public 17 27 23 18 14 0 1 44 32 264
2019 Does not provide services to public 21 26 24 16 12 0 0 47 28 1071
2018 Provides services to public 15 22 28 16 18 0 1 37 35 299
2018 Does not provide services to public 16 23 31 16 14 0 0 40 29 1083

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 20 25 30 15 9 0 0 46 24 218
2020 Does not provide services to public 20 27 22 16 14 0 0 48 30 1043
2019 Provides services to public 21 27 26 15 9 1 1 49 24 262
2019 Does not provide services to public 23 28 23 14 11 0 1 51 25 1065
2018 Provides services to public 20 27 23 17 11 1 1 48 29 298
2018 Does not provide services to public 19 27 24 17 12 0 1 46 29 1082

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 18 31 15 19 0 0 35 34 215
2020 Does not provide services to public 20 22 24 16 17 1 1 43 33 1039
2019 Provides services to public 12 19 22 21 23 1 2 33 45 265
2019 Does not provide services to public 19 21 23 18 18 1 1 41 36 1069
2018 Provides services to public 16 18 19 21 25 0 1 34 47 298
2018 Does not provide services to public 17 19 25 18 18 0 2 37 37 1080

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 25 16 9 10 0 1 65 19 216
2020 Does not provide services to public 39 23 17 10 9 0 2 63 20 1046
2019 Provides services to public 40 26 13 7 8 1 5 70 16 264
2019 Does not provide services to public 45 23 16 7 6 0 3 71 13 1068
2018 Provides services to public 41 23 14 9 9 0 5 67 18 296
2018 Does not provide services to public 40 26 14 9 6 0 5 70 16 1081

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 25 23 16 9 0 1 52 25 216
2020 Does not provide services to public 25 26 21 16 12 0 0 50 29 1044
2019 Provides services to public 27 26 23 14 9 1 0 54 23 265
2019 Does not provide services to public 31 26 22 11 8 0 1 58 20 1069
2018 Provides services to public 30 20 25 11 14 0 1 50 25 295
2018 Does not provide services to public 28 26 21 12 11 0 1 55 23 1085

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 26 20 8 10 1 5 60 20 217
2020 Does not provide services to public 33 24 16 11 10 0 6 61 22 1045

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 35 16 9 3 1 0 71 12 217
2020 Does not provide services to public 29 36 20 10 4 1 1 66 14 1044
2019 Provides services to public 20 36 22 9 10 2 1 58 20 264
2019 Does not provide services to public 26 32 22 13 5 1 1 59 18 1070
2018 Provides services to public 20 30 27 12 9 0 2 51 21 298
2018 Does not provide services to public 22 33 24 11 7 1 2 57 19 1083

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 35 23 8 7 1 0 62 15 216
2020 Does not provide services to public 25 32 22 14 7 0 0 57 21 1041
2019 Provides services to public 17 33 22 14 12 1 0 51 26 262
2019 Does not provide services to public 20 28 24 17 10 0 1 49 27 1072
2018 Provides services to public 17 30 24 18 9 1 1 47 28 297
2018 Does not provide services to public 17 28 27 17 10 0 1 45 28 1080

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 30 19 9 7 0 0 65 16 216
2020 Does not provide services to public 28 29 22 13 8 0 0 57 21 1046
2019 Provides services to public 19 36 23 12 11 0 0 55 22 264
2019 Does not provide services to public 23 26 22 16 11 1 0 50 28 1072
2018 Provides services to public 23 22 26 17 10 1 1 46 27 296
2018 Does not provide services to public 21 26 25 16 11 0 1 48 27 1082

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 28 12 6 6 0 2 76 12 216
2020 Does not provide services to public 46 25 16 8 6 0 0 71 13 1041
2019 Provides services to public 33 29 18 9 10 1 0 63 19 264
2019 Does not provide services to public 41 25 17 9 7 1 1 67 16 1070

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 39 18 12 4 0 0 66 16 218
2020 Does not provide services to public 25 29 24 14 8 0 0 54 22 1047

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 27 25 10 6 0 0 60 16 218
2020 Does not provide services to public 26 31 23 12 7 0 0 58 19 1045
2019 Provides services to public 24 37 17 11 9 0 1 62 20 264
2019 Does not provide services to public 34 31 19 11 4 1 0 65 16 1067
2018 Provides services to public 26 27 26 13 7 1 1 53 20 295
2018 Does not provide services to public 28 33 21 10 6 0 1 62 16 1079

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 27 15 7 2 0 1 75 10 217
2020 Does not provide services to public 45 28 16 6 4 0 1 74 10 1043
2019 Provides services to public 44 24 15 9 7 0 1 68 16 261
2019 Does not provide services to public 45 24 16 7 7 0 1 69 14 1065
2018 Provides services to public 46 17 15 12 7 0 2 65 20 295
2018 Does not provide services to public 45 24 13 9 7 0 3 71 16 1075

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 35 23 11 8 0 0 58 18 218
2020 Does not provide services to public 22 34 24 12 7 0 0 57 19 1045

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 18 8 0 3 1 5 88 3 217
2020 Does not provide services to public 69 17 5 2 2 0 4 91 4 1043
2019 Provides services to public 61 16 10 4 3 1 5 82 8 264
2019 Does not provide services to public 68 12 7 3 2 1 7 86 6 1070
2018 Provides services to public 63 14 8 4 4 1 6 82 9 297
2018 Does not provide services to public 66 16 6 3 3 1 6 88 6 1076

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 76 9 4 6 2 1 2 88 8 217
2020 Does not provide services to public 77 10 3 3 3 1 3 91 6 1041
2019 Provides services to public 61 16 6 6 7 1 3 80 13 262
2019 Does not provide services to public 70 12 6 4 4 1 2 85 9 1068
2018 Provides services to public 58 14 11 5 7 1 4 76 13 297
2018 Does not provide services to public 66 14 6 4 5 1 4 84 10 1074

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 28 6 3 2 0 2 89 5 216
2020 Does not provide services to public 69 19 6 2 2 0 1 90 4 1039
2019 Provides services to public 52 25 13 4 4 1 1 79 8 260
2019 Does not provide services to public 56 25 11 4 2 1 1 83 6 1068
2018 Provides services to public 55 22 15 3 3 0 2 79 6 297
2018 Does not provide services to public 53 27 10 4 3 0 2 82 7 1087

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 14 9 8 2 0 1 81 9 217
2020 Does not provide services to public 67 16 6 5 5 0 1 84 10 1040
2019 Provides services to public 56 20 9 6 8 1 1 78 13 261
2019 Does not provide services to public 59 16 11 6 6 1 1 77 12 1068
2018 Provides services to public 50 19 11 10 8 0 1 70 19 296
2018 Does not provide services to public 53 19 12 6 7 0 2 74 14 1084

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 15 5 3 0 0 13 91 4 216
2020 Does not provide services to public 66 11 5 2 1 0 15 91 3 1043
2019 Provides services to public 59 12 5 4 2 0 18 86 7 258
2019 Does not provide services to public 56 13 5 3 1 0 21 89 5 1064
2018 Provides services to public 60 13 4 2 2 0 19 90 5 295
2018 Does not provide services to public 53 14 7 1 2 0 24 87 4 1084

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 25 12 6 2 0 3 79 8 217
2020 Does not provide services to public 69 18 6 3 1 0 3 90 4 1045
2019 Provides services to public 59 18 12 4 4 1 2 80 8 261
2019 Does not provide services to public 67 18 6 1 1 0 5 91 3 1067
2018 Provides services to public 57 20 11 6 1 1 5 81 7 295
2018 Does not provide services to public 65 16 7 2 1 0 8 88 4 1085

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 76 11 5 2 3 0 4 90 5 217
2020 Does not provide services to public 73 15 6 2 2 0 1 89 4 1044
2019 Provides services to public 69 14 4 4 7 0 2 85 11 262
2019 Does not provide services to public 69 12 7 3 5 1 3 84 9 1071
2018 Provides services to public 65 13 7 5 5 0 5 82 10 298
2018 Does not provide services to public 64 15 8 5 4 0 5 83 9 1088

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 28 18 6 4 0 3 71 10 217
2020 Does not provide services to public 42 32 16 5 4 0 1 76 8 1044
2019 Provides services to public 50 27 15 3 4 0 1 77 7 261
2019 Does not provide services to public 53 25 14 3 3 0 2 79 7 1067
2018 Provides services to public 49 24 15 5 5 0 3 75 10 297
2018 Does not provide services to public 49 26 15 6 3 0 2 76 9 1088

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 40 20 7 4 0 0 69 11 217
2020 Does not provide services to public 26 41 24 5 4 0 0 67 9 1048

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 12 29 36 15 7 0 0 41 23 218
2020 Does not provide services to public 12 30 35 17 6 0 0 42 23 1048
2019 Provides services to public 11 32 33 14 9 0 0 43 23 263
2019 Does not provide services to public 14 32 34 14 5 0 0 47 19 1074
2018 Provides services to public 11 25 39 16 8 0 0 37 25 297
2018 Does not provide services to public 12 29 35 17 6 0 0 41 23 1092

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 25 35 18 6 0 0 24 41 216
2020 Does not provide services to public 13 23 39 19 7 0 0 26 36 1046
2019 Provides services to public 14 24 34 18 10 0 0 28 38 262
2019 Does not provide services to public 9 23 39 20 8 0 0 29 32 1065
2018 Provides services to public 18 22 36 14 10 0 0 24 40 293
2018 Does not provide services to public 12 20 39 20 9 0 0 29 32 1081

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 38 11 5 3 0 0 80 9 218
2020 Does not provide services to public 41 39 11 5 2 2 0 81 7 1039
2019 Provides services to public 24 38 19 11 7 2 0 63 18 262
2019 Does not provide services to public 24 41 19 9 4 3 0 68 13 1073
2018 Provides services to public 27 45 15 8 3 2 0 73 12 297
2018 Does not provide services to public 26 44 16 8 4 2 0 71 12 1091

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 37 14 9 5 1 0 72 14 213
2020 Does not provide services to public 34 34 14 10 5 2 0 70 16 1040

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 30 11 7 8 1 0 74 15 218
2020 Does not provide services to public 40 29 10 11 8 1 0 70 20 1045

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 27 14 2 1 1 0 82 3 218
2020 Does not provide services to public 50 28 12 4 3 3 1 80 8 1039

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 34 16 11 6 1 0 68 17 217
2020 Does not provide services to public 32 34 16 10 7 1 0 67 16 1046
2019 Provides services to public 16 33 24 16 10 1 0 49 27 265
2019 Does not provide services to public 21 32 22 14 9 2 0 54 23 1073
2018 Provides services to public 21 28 21 13 14 2 0 50 28 297
2018 Does not provide services to public 17 36 20 14 10 2 0 54 25 1093

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 43 12 4 4 1 0 80 8 218
2020 Does not provide services to public 34 45 10 8 2 1 0 80 10 1045

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 38 15 4 6 1 1 74 10 218
2020 Does not provide services to public 34 39 12 10 4 1 0 74 14 1044

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 31 23 7 3 1 1 66 10 217
2020 Does not provide services to public 29 38 19 8 2 2 2 69 11 1039

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 37 14 3 2 2 1 81 5 218
2020 Does not provide services to public 42 38 11 4 1 2 1 82 6 1041

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 15 8 0 1 4 3 90 2 216
2020 Does not provide services to public 70 17 4 1 1 4 3 94 2 1045

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 35 9 4 2 1 0 84 7 216
2020 Does not provide services to public 49 35 8 5 1 2 0 86 6 1037

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 30 12 4 3 0 0 80 8 218
2020 Does not provide services to public 50 32 7 6 3 1 0 83 10 1035

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 31 12 4 4 0 0 80 8 218
2020 Does not provide services to public 57 29 8 3 2 1 0 87 5 1040

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 54 5 16 1 0 0 78 17 87
2020 Does not provide services to public 19 45 15 15 5 1 1 65 20 378
2019 Provides services to public 13 38 24 15 8 1 1 53 23 78
2019 Does not provide services to public 13 44 17 13 7 2 4 60 21 320

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 94 6 87
2020 Does not provide services to public 96 4 379

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 35 18 15 15 0 0 52 30 82
2020 Does not provide services to public 13 31 17 26 12 0 1 45 38 366
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 8 92 216
2020 Does not provide services to public 9 91 1038

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 17 83 215
2020 Does not provide services to public 11 89 1041
2019 Provides services to public 22 78 264
2019 Does not provide services to public 16 84 1074

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 47 53 34
2020 Does not provide services to public 53 47 108

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 89 11 34
2020 Does not provide services to public 75 25 107
2019 Provides services to public 68 32 59
2019 Does not provide services to public 74 26 169

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 33 13 4 0 0 0 83 4 30
2020 Does not provide services to public 55 27 6 6 3 0 1 84 10 80
2019 Provides services to public 45 39 7 0 9 0 0 85 9 39
2019 Does not provide services to public 47 35 8 8 2 0 1 82 9 125

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 28 9 4 1 2 2 86 5 217
2020 Does not provide services to public 54 30 6 5 1 2 2 87 7 1041
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 47 16 1 56 44 217
2020 Does not provide services to public 31 51 18 1 63 37 1046

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 31 69 78
2020 Does not provide services to public 36 64 321

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 19 13 15 25 24 2 2 34 51 78
2020 Does not provide services to public 13 25 18 18 21 2 4 40 41 322

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 17 8 26 39 1 1 27 66 79
2020 Does not provide services to public 6 16 16 25 33 2 2 23 60 321

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 21 15 8 7 1 6 66 17 218
2020 Does not provide services to public 41 20 14 8 7 1 9 68 16 1046
2019 Provides services to public 32 15 17 15 13 0 8 52 30 263
2019 Does not provide services to public 36 19 15 12 13 0 6 59 26 1062
2018 Provides services to public 37 10 17 15 13 1 7 52 30 298
2018 Does not provide services to public 34 15 16 13 13 1 7 54 28 1084
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