2020 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 48 5 14 4 0 0 78 17 1221
2020 Part-time 35 50 5 9 2 0 0 85 11 38

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 75 18 3 2 1 0 0 94 3 1221
2020 Part-time 85 15 0 0 0 0 0 100 0 38

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 39 8 13 4 0 1 75 17 1222
2020 Part-time 47 36 8 4 2 0 2 85 6 38
2019 Full-time 38 31 8 15 8 0 0 69 23 1285
2019 Part-time 33 44 2 9 9 0 2 79 19 49

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 40 12 12 5 0 1 71 17 1217
2020 Part-time 37 40 15 5 0 0 3 79 5 38
2019 Full-time 28 38 13 15 6 0 0 66 21 1289
2019 Part-time 27 35 16 15 7 0 0 62 23 49

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 38 10 8 2 0 1 80 10 1217
2020 Part-time 60 38 0 2 0 0 0 98 2 38
2019 Full-time 37 34 13 10 5 0 0 72 15 1281
2019 Part-time 26 44 13 10 7 0 0 70 17 49

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 29 9 11 5 0 0 75 16 1219
2020 Part-time 71 20 3 0 0 0 6 97 0 38
2019 Full-time 45 31 11 8 5 0 0 76 13 1280
2019 Part-time 55 18 4 13 6 2 2 76 20 49

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 40 12 9 4 0 0 75 13 1224
2020 Part-time 53 31 10 6 0 0 0 84 6 38
2019 Full-time 33 41 13 8 5 0 0 74 13 1287
2019 Part-time 32 34 8 18 8 0 0 66 26 49

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 38 11 10 5 0 0 74 15 1224
2020 Part-time 63 29 5 3 0 0 0 92 3 38
2019 Full-time 29 37 15 12 6 0 0 67 18 1285
2019 Part-time 34 41 7 6 8 0 2 77 15 49

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 42 11 11 5 0 0 73 16 1220
2020 Part-time 58 18 20 5 0 0 0 75 5 38
2019 Full-time 25 40 12 15 7 0 0 66 22 1279
2019 Part-time 32 29 16 12 9 0 2 62 22 48

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 39 7 6 2 0 0 85 8 1215
2020 Part-time 56 39 5 0 0 0 0 95 0 38
2019 Full-time 39 40 12 6 3 0 0 79 9 1279
2019 Part-time 37 36 9 13 5 0 0 73 18 49

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 37 12 9 5 0 0 74 14 1222
2020 Part-time 49 33 18 0 0 0 0 82 0 38
2019 Full-time 30 40 14 10 6 0 0 70 16 1280
2019 Part-time 42 31 12 3 11 0 0 73 15 49

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 34 12 5 2 0 0 82 6 1220
2020 Part-time 56 29 9 2 0 0 3 88 2 37
2019 Full-time 44 38 11 4 2 0 0 82 7 1280
2019 Part-time 53 25 9 7 6 0 0 78 13 49

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 42 11 10 4 0 0 75 14 1217
2020 Part-time 36 45 19 0 0 0 0 81 0 38
2019 Full-time 29 39 14 11 6 0 0 68 17 1281
2019 Part-time 34 32 14 15 4 0 0 67 20 49

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 37 13 7 3 0 0 76 11 1221
2020 Part-time 48 36 11 5 0 0 0 84 5 38
2019 Full-time 32 37 15 9 6 0 0 69 16 1283
2019 Part-time 37 31 17 9 5 0 0 69 14 49

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 40 11 12 4 1 0 74 16 1207
2020 Part-time 46 34 17 0 0 0 3 83 0 38
2019 Full-time 27 41 14 12 5 0 0 68 17 1262
2019 Part-time 39 35 13 7 7 0 0 74 14 47

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 39 11 7 3 0 0 79 10 1219
2020 Part-time 55 34 10 0 0 0 0 90 0 38
2019 Full-time 39 39 12 6 3 0 0 78 10 1288
2019 Part-time 45 30 17 6 2 0 0 75 8 49

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 32 19 12 9 0 0 60 20 1218
2020 Part-time 62 21 13 5 0 0 0 82 5 38
2019 Full-time 34 33 17 9 6 0 0 67 16 1282
2019 Part-time 42 36 11 2 5 0 4 81 7 49

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 10 23 39 20 7 1 0 27 33 1221
2020 Part-time 6 10 38 26 16 5 0 43 16 38
2019 Full-time 14 30 32 17 5 1 1 23 45 1282
2019 Part-time 9 14 27 31 14 2 2 47 24 49

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 16 28 31 14 3 1 46 25 1213
2020 Part-time 2 16 15 35 20 13 0 62 20 38
2019 Full-time 17 27 28 18 7 2 1 26 45 1282
2019 Part-time 12 12 27 27 15 4 4 46 25 49

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 26 34 17 7 2 1 24 42 1217
2020 Part-time 7 13 29 20 15 12 4 42 24 38
2019 Full-time 24 28 27 12 5 1 2 18 54 1284
2019 Part-time 10 29 27 20 7 4 2 29 41 49

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 13 22 34 22 8 0 0 30 36 1216
2020 Part-time 4 15 20 33 17 7 3 56 21 38
2019 Full-time 14 21 31 22 9 1 2 32 36 1281
2019 Part-time 5 12 35 20 24 1 4 46 17 49

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 17 23 26 22 10 1 1 32 41 1219
2020 Part-time 8 3 22 32 27 3 5 64 12 37
2019 Full-time 22 24 24 18 9 2 2 27 48 1286
2019 Part-time 7 20 23 24 20 0 6 47 29 49

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 10 18 28 27 13 3 1 42 29 1212
2020 Part-time 2 9 13 38 22 15 0 71 13 38
2019 Full-time 17 22 28 20 9 2 2 30 40 1283
2019 Part-time 9 10 21 20 25 8 7 53 22 49

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 23 34 15 9 2 1 25 40 1218
2020 Part-time 4 17 27 24 18 7 2 47 24 38
2019 Full-time 22 26 30 13 6 2 2 19 50 1288
2019 Part-time 13 23 25 16 16 3 4 34 39 49

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 10 26 37 20 8 0 0 27 36 1222
2020 Part-time 5 18 42 20 11 3 0 32 24 38
2019 Full-time 19 24 30 17 9 0 1 26 43 1287
2019 Part-time 10 11 25 28 19 3 4 51 23 49
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 32 16 8 5 6 4 68 15 1221
2020 Part-time 31 28 12 3 0 25 2 80 4 38
2019 Full-time 26 31 16 10 8 5 3 63 19 1288
2019 Part-time 24 37 5 6 6 11 11 78 16 49

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 27 9 8 4 1 0 79 12 1220
2020 Part-time 72 16 10 0 3 0 0 88 3 38
2019 Full-time 44 29 9 10 6 2 0 75 16 1284
2019 Part-time 58 26 7 6 2 0 0 85 8 49

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 28 7 5 2 0 0 86 7 1216
2020 Part-time 71 20 0 3 0 6 0 97 3 38
2019 Full-time 49 33 8 7 3 0 0 82 10 1281
2019 Part-time 68 26 0 3 2 0 0 94 6 49

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 34 10 4 2 1 0 84 6 1213
2020 Part-time 61 22 14 3 0 0 0 83 3 38
2019 Full-time 45 33 13 4 3 1 0 79 7 1287
2019 Part-time 44 38 12 2 2 0 2 84 4 49

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 26 8 4 4 5 3 82 8 1220
2020 Part-time 49 30 9 0 0 11 0 90 0 38
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 24 10 3 2 1 2 85 5 1223
2020 Part-time 54 23 6 3 0 2 12 90 3 38
2019 Full-time 47 29 12 4 3 1 3 80 7 1290
2019 Part-time 38 27 13 11 5 1 4 70 17 49

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 29 10 8 5 1 1 77 13 1225
2020 Part-time 48 34 12 5 0 0 0 83 5 38
2019 Full-time 40 30 13 9 6 1 1 71 15 1287
2019 Part-time 37 36 11 9 6 2 0 74 15 49

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 25 10 4 4 2 1 81 8 1219
2020 Part-time 63 15 10 3 3 0 7 84 6 38

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 29 8 6 5 1 0 80 11 1221
2020 Part-time 60 17 17 3 0 0 3 80 3 38
2019 Full-time 44 30 12 8 5 1 0 75 13 1284
2019 Part-time 34 47 2 8 6 2 0 83 15 49

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 42 58 1222
2020 Part-time 44 56 38

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 62 17 8 2 1 3 8 88 3 1222
2020 Part-time 47 21 3 0 0 13 16 95 0 38

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 56 25 8 7 3 0 0 82 10 1223
2020 Part-time 66 25 6 0 3 0 0 91 3 38
2019 Full-time 48 30 10 7 4 1 0 78 12 1289
2019 Part-time 50 33 6 2 9 0 0 83 11 49
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 31 13 7 4 6 0 75 12 1222
2020 Part-time 57 22 3 3 0 16 0 93 3 38
2019 Full-time 27 35 16 10 7 6 0 66 18 1280
2019 Part-time 31 30 11 5 4 17 0 74 12 49

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 33 13 9 6 2 0 71 15 1220
2020 Part-time 49 30 6 3 0 12 0 90 3 38
2019 Full-time 23 35 17 13 9 3 0 59 23 1285
2019 Part-time 26 36 14 17 4 3 0 63 22 49

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 36 17 12 7 4 0 63 20 1219
2020 Part-time 41 28 12 0 0 19 0 85 0 38
2019 Full-time 17 27 21 19 12 4 1 46 32 1280
2019 Part-time 16 29 21 21 6 8 0 48 28 49

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 37 16 14 8 1 0 62 23 1221
2020 Part-time 48 27 16 3 0 6 0 80 3 38
2019 Full-time 15 28 19 21 14 2 0 45 36 1283
2019 Part-time 21 25 19 23 5 5 3 50 30 49

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 25 15 4 4 4 3 76 9 1223
2020 Part-time 60 14 5 0 3 14 3 90 4 38
2019 Full-time 42 25 13 6 4 7 3 74 11 1291
2019 Part-time 55 16 8 3 4 12 3 83 8 49
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 42 17 11 3 1 0 68 14 1219
2020 Part-time 43 33 9 6 0 9 0 83 7 38
2019 Full-time 20 40 18 15 6 1 0 60 21 1288
2019 Part-time 21 39 20 8 7 4 0 63 16 49

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 35 19 19 9 2 0 52 29 1213
2020 Part-time 41 21 8 14 3 14 0 72 19 37
2019 Full-time 11 25 20 25 17 2 0 37 43 1282
2019 Part-time 17 25 19 20 16 4 0 43 37 49

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 37 15 10 5 3 1 68 16 1221
2020 Part-time 47 19 9 15 0 6 4 73 17 38
2019 Full-time 26 35 16 13 7 3 1 63 21 1287
2019 Part-time 22 43 10 17 3 4 2 69 20 49

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 37 20 8 3 3 0 68 12 1219
2020 Part-time 55 24 9 5 0 6 0 84 6 38
2019 Full-time 21 35 23 11 7 3 0 58 19 1281
2019 Part-time 20 34 22 13 5 6 0 58 19 49

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 21 19 13 11 13 3 49 29 1221
2020 Part-time 54 9 14 3 3 12 6 76 7 38
2019 Full-time 15 21 21 14 13 12 3 42 32 1287
2019 Part-time 26 16 18 11 15 14 0 48 31 49

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 34 18 13 6 3 0 62 20 1220
2020 Part-time 59 9 9 8 3 12 0 77 12 38
2019 Full-time 22 33 17 15 9 3 0 57 25 1283
2019 Part-time 22 32 23 11 0 11 2 62 12 49

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 33 14 12 12 3 1 60 25 1221
2020 Part-time 50 9 5 6 3 7 19 81 12 38
2019 Full-time 21 30 15 14 15 3 1 54 31 1287
2019 Part-time 20 30 19 8 9 9 5 59 19 49

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 23 15 6 4 0 3 74 10 1221
2020 Part-time 51 18 12 6 0 3 10 79 7 38
2019 Full-time 51 24 14 5 3 1 3 78 8 1288
2019 Part-time 46 28 8 4 2 0 12 84 7 49

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 26 16 6 3 1 2 74 9 1220
2020 Part-time 55 22 3 5 0 3 11 90 6 38
2019 Full-time 45 24 16 5 5 2 3 73 10 1283
2019 Part-time 40 20 7 9 1 11 12 78 13 49

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 76 9 4 2 2 4 3 91 4 1215
2020 Part-time 83 0 3 0 0 3 11 97 0 38
2019 Full-time 70 11 5 2 4 5 3 88 7 1284
2019 Part-time 66 6 2 0 4 9 12 92 5 49

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 75 10 4 2 2 2 6 92 4 1215
2020 Part-time 71 5 9 0 0 6 8 89 0 38
2019 Full-time 74 8 3 2 2 3 8 92 4 1283
2019 Part-time 68 6 4 0 2 3 16 92 3 49

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 44 18 8 4 4 0 69 12 1223
2020 Part-time 45 33 9 5 0 9 0 85 5 38
2019 Full-time 17 42 19 12 5 5 1 62 18 1283
2019 Part-time 21 27 22 16 4 10 0 53 23 49

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 41 12 8 3 2 0 76 11 1215
2020 Part-time 51 34 6 0 3 6 0 90 3 38
2019 Full-time 31 40 15 8 4 2 0 72 13 1285
2019 Part-time 32 42 9 11 0 4 3 79 12 49

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 37 12 6 3 5 0 78 9 1222
2020 Part-time 44 26 14 0 0 16 0 83 0 38
2019 Full-time 35 39 13 6 3 4 0 76 10 1286
2019 Part-time 42 35 10 4 3 6 0 82 7 49

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 35 16 6 3 6 1 73 10 1221
2020 Part-time 44 30 12 5 0 10 0 82 5 38

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 33 10 5 4 4 1 79 10 1219
2020 Part-time 52 22 13 0 3 10 0 83 3 37

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 34 8 5 2 1 0 85 7 1216
2020 Part-time 72 19 6 0 0 0 3 93 0 38
2019 Full-time 42 38 11 5 3 1 0 81 8 1289
2019 Part-time 52 34 6 2 5 2 0 88 7 49

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 33 17 10 6 1 0 66 16 1221
2020 Part-time 58 20 17 6 0 0 0 78 6 38
2019 Full-time 27 31 21 11 9 1 0 58 20 1286
2019 Part-time 35 27 13 9 15 0 0 62 25 49

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 37 16 10 5 0 0 69 15 1212
2020 Part-time 60 19 19 3 0 0 0 78 3 38
2019 Full-time 26 36 19 12 7 1 0 62 19 1283
2019 Part-time 35 26 13 13 13 0 0 61 26 49

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 24 19 13 8 3 0 58 22 1221
2020 Part-time 52 19 13 3 3 7 4 79 7 38
2019 Full-time 25 25 21 14 11 4 0 52 26 1290
2019 Part-time 29 17 21 17 9 5 2 50 27 49
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Full-time 35 29 36 1225
2020 Part-time 27 27 46 38
2019 Full-time 37 25 39 1289
2019 Part-time 56 18 27 49

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Full-time 12 29 42 5 2 11 429
2020 Part-time 38 20 10 0 31 0 10
2019 Full-time 7 25 48 4 9 8 474
2019 Part-time 23 4 10 13 43 8 26
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 14 86 1286
2019 Part-time 14 86 49

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 16 18 8 6 30 6 50 22 1224
2020 Part-time 40 2 11 8 0 30 9 69 13 38
2019 Full-time 13 16 21 8 9 26 7 44 25 1293
2019 Part-time 15 6 18 9 9 29 14 37 32 49

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 29 19 8 4 12 1 64 14 1222
2020 Part-time 48 21 14 6 0 11 0 78 7 38
2019 Full-time 23 29 20 9 6 12 1 60 17 1285
2019 Part-time 32 17 15 8 12 14 2 57 24 49
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 18 18 5 3 35 5 56 14 1222
2020 Part-time 38 4 11 0 2 39 5 76 4 38
2019 Full-time 14 15 23 5 5 30 8 47 16 1289
2019 Part-time 20 6 21 2 4 37 10 49 12 49

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 31 19 6 3 13 1 68 10 1220
2020 Part-time 46 20 12 8 0 15 0 77 9 38
2019 Full-time 24 28 21 5 5 15 2 63 11 1286
2019 Part-time 34 24 12 4 4 20 2 74 10 49
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 27 18 8 10 0 1 64 17 1221
2020 Part-time 61 23 9 0 0 0 7 90 0 38

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 30 21 9 7 0 1 63 16 1220
2020 Part-time 25 34 26 10 4 0 0 60 14 38
2019 Full-time 20 26 21 14 16 0 1 48 31 1291
2019 Part-time 13 25 23 20 19 0 0 38 39 49

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 16 23 25 18 17 0 0 39 36 1221
2020 Part-time 39 26 20 16 0 0 0 65 16 38
2019 Full-time 20 26 24 16 13 0 1 46 29 1287
2019 Part-time 32 32 19 6 11 0 0 64 17 49

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 20 27 24 16 13 0 0 47 29 1220
2020 Part-time 48 32 17 0 0 3 0 82 0 38
2019 Full-time 22 28 24 14 11 1 1 50 25 1280
2019 Part-time 43 26 17 5 9 0 0 69 14 48

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 19 22 25 16 18 1 0 41 33 1213
2020 Part-time 38 29 12 18 0 3 0 69 19 38
2019 Full-time 17 21 23 19 19 1 1 39 38 1286
2019 Part-time 28 23 19 15 9 4 2 54 25 49

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 23 17 10 9 0 2 63 20 1221
2020 Part-time 66 25 6 0 0 3 0 93 0 38
2019 Full-time 43 24 15 7 7 1 4 70 14 1285
2019 Part-time 64 20 6 4 2 0 4 87 6 49

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 26 21 17 12 0 0 50 29 1219
2020 Part-time 45 24 24 6 0 0 0 70 6 38
2019 Full-time 31 26 22 12 8 0 1 57 20 1286
2019 Part-time 32 31 18 12 7 0 0 63 19 49

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 25 17 10 10 0 6 60 22 1221
2020 Part-time 59 7 13 3 0 0 17 80 4 38

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 30 35 20 10 4 1 0 66 14 1220
2020 Part-time 51 31 10 0 3 0 5 87 3 38
2019 Full-time 24 33 23 12 6 1 1 58 19 1286
2019 Part-time 37 33 12 12 2 3 2 73 14 49

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 32 23 13 7 0 0 57 20 1216
2020 Part-time 47 44 0 0 5 0 3 94 6 38
2019 Full-time 19 30 24 16 10 0 1 49 27 1286
2019 Part-time 27 24 13 20 12 2 2 54 32 49

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 29 21 12 8 0 0 58 21 1221
2020 Part-time 53 25 14 2 3 0 3 80 5 38
2019 Full-time 22 29 22 15 11 0 0 51 27 1288
2019 Part-time 33 8 21 17 17 3 2 42 36 49

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 25 15 8 6 0 1 71 14 1216
2020 Part-time 61 30 3 0 3 0 3 94 3 38
2019 Full-time 39 26 17 9 8 1 1 66 17 1286
2019 Part-time 47 30 7 15 0 0 2 78 15 49

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 30 23 13 8 0 0 56 21 1224
2020 Part-time 21 48 22 4 5 0 0 69 9 38

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 31 24 11 6 0 0 58 18 1223
2020 Part-time 44 30 10 11 3 3 0 76 14 38
2019 Full-time 32 32 19 11 5 0 0 64 17 1283
2019 Part-time 42 30 12 15 0 0 2 73 15 49

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 27 16 7 4 0 1 74 10 1219
2020 Part-time 54 34 4 5 0 0 3 91 5 38
2019 Full-time 44 24 16 8 7 0 1 69 14 1278
2019 Part-time 57 16 8 4 15 0 0 73 19 49

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 34 24 12 7 0 0 57 19 1223
2020 Part-time 27 41 28 2 2 0 0 68 4 37

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 68 17 6 2 2 0 5 90 4 1219
2020 Part-time 73 17 2 0 0 3 5 98 0 38
2019 Full-time 66 13 8 3 2 1 7 85 6 1286
2019 Part-time 67 17 10 0 0 3 4 90 0 49

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 76 10 4 3 3 1 3 90 6 1217
2020 Part-time 83 2 0 0 3 0 12 97 3 38
2019 Full-time 69 13 6 4 5 1 3 85 9 1283
2019 Part-time 68 8 2 10 5 3 4 82 16 48

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 67 21 6 2 2 0 1 90 4 1214
2020 Part-time 76 15 6 0 0 0 3 94 0 37
2019 Full-time 55 25 11 4 3 1 1 82 7 1281
2019 Part-time 70 19 8 0 2 0 2 90 2 48

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 66 16 7 5 4 0 1 83 10 1216
2020 Part-time 89 2 0 3 3 0 3 94 6 38
2019 Full-time 58 18 10 6 6 1 1 77 12 1281
2019 Part-time 71 7 4 9 7 0 2 79 17 49

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 66 12 5 2 1 0 14 91 3 1218
2020 Part-time 64 2 0 0 0 0 34 100 0 38
2019 Full-time 57 13 5 3 1 0 20 88 5 1275
2019 Part-time 68 4 0 0 3 0 26 97 3 49

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 65 20 7 4 1 0 3 88 5 1221
2020 Part-time 80 7 3 0 0 0 9 96 0 38
2019 Full-time 66 18 7 2 2 1 5 89 4 1280
2019 Part-time 71 13 12 2 0 0 2 86 2 49

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 73 14 6 2 2 0 2 89 5 1220
2020 Part-time 63 15 13 2 0 0 6 83 2 38
2019 Full-time 69 12 6 3 6 1 3 84 9 1284
2019 Part-time 62 10 9 13 4 0 2 74 17 49

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 32 16 5 4 0 1 75 9 1220
2020 Part-time 46 24 21 3 0 0 6 75 3 38
2019 Full-time 52 25 14 3 3 0 1 79 7 1280
2019 Part-time 56 21 15 2 7 0 0 76 8 49

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 41 23 5 4 0 0 67 9 1224
2020 Part-time 41 38 13 2 3 0 3 81 5 38

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 29 35 17 7 0 0 41 24 1225
2020 Part-time 21 49 30 0 0 0 0 70 0 38
2019 Full-time 13 32 34 14 6 0 0 45 20 1290
2019 Part-time 18 39 32 4 5 2 0 59 9 48

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 24 38 18 6 0 0 25 37 1221
2020 Part-time 2 6 35 37 21 0 0 57 8 38
2019 Full-time 10 23 38 20 8 0 0 28 34 1279
2019 Part-time 9 20 33 25 13 0 0 38 29 49

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 39 11 5 3 2 0 81 8 1216
2020 Part-time 58 25 7 3 0 6 0 89 3 38
2019 Full-time 24 40 19 9 5 3 0 67 14 1287
2019 Part-time 12 44 14 18 6 6 0 60 26 49

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 35 14 10 5 2 0 70 16 1212
2020 Part-time 56 24 8 3 0 8 0 87 4 37

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 29 10 11 8 1 0 71 19 1222
2020 Part-time 45 25 25 0 0 5 0 74 0 38

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 28 12 4 3 2 1 81 7 1216
2020 Part-time 64 17 16 0 0 3 0 83 0 38

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 34 16 10 7 1 0 67 17 1222
2020 Part-time 46 35 16 0 0 3 0 83 0 38
2019 Full-time 20 32 23 15 9 1 0 53 24 1290
2019 Part-time 20 35 17 17 9 2 0 57 26 49

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 44 10 7 3 1 0 80 10 1222
2020 Part-time 53 44 3 0 0 0 0 97 0 38

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 39 12 9 4 1 0 74 14 1221
2020 Part-time 55 26 14 0 0 5 0 85 0 38

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 37 20 8 2 2 1 68 11 1215
2020 Part-time 42 34 10 4 3 3 3 81 8 38

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 38 12 4 2 2 1 82 6 1218
2020 Part-time 63 30 3 0 0 3 0 97 0 38

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 69 17 5 1 1 4 3 93 2 1220
2020 Part-time 78 16 0 0 0 6 0 100 0 38

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 35 8 5 1 2 0 85 6 1211
2020 Part-time 53 34 6 0 0 3 3 93 0 38

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 31 8 6 3 1 0 82 10 1211
2020 Part-time 55 28 12 0 0 5 0 88 0 38

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 30 9 3 2 1 0 86 5 1216
2020 Part-time 64 21 6 0 0 8 0 93 0 38
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 1213
2020 Part-time 2 98 38

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 12 88 1215
2020 Part-time 6 94 38
2019 Full-time 17 83 1290
2019 Part-time 18 82 49

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 54 30 6 5 1 2 2 86 7 1218
2020 Part-time 63 25 6 0 0 5 0 93 0 38
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 51 17 1 62 38 1222
2020 Part-time 33 34 30 3 51 49 38

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 35 65 383
2020 Part-time 66 34 13

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 22 17 19 22 2 4 38 43 383
2020 Part-time 31 25 10 23 0 11 0 63 25 13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 16 15 25 35 2 2 23 62 383
2020 Part-time 19 31 10 13 27 0 0 50 40 13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 20 14 8 7 1 8 67 17 1223
2020 Part-time 43 12 10 3 2 7 23 79 7 38
2019 Full-time 35 18 15 12 13 0 6 57 27 1278
2019 Part-time 44 16 6 11 8 4 10 70 23 48
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